We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Austin, TX 78745
Leonardo
Job Details: 09/29/2021
"Arrived on site to test unit for no drain, tested unit found loose connection on drain pump, secured connection, tested unit, unit now draining properly, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2021
Arrived onsite for fresh food evap ice build up on one side that had not been present since the clogged drain. Exposed evap and Cleared all ice. All checks good. Unit is now operating properly.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Meadowlakes, TX 78654
Justin
Job Details: 09/29/2021
"Arrived on site for a wall oven with the light not turning off. Upon arrival the door was closed and the light was on, even when it should of been off. Upon further inspection I found the door making good contact with the latch. I removed the door and manually tested the latch. I found it intermittently not clicking and the switch not working. I gained access to the latch and found all connections and the contact on the latch arm to switch good. This indicates a faulty latch needing to be replaced. I powered the unit down at the breaker and then installed a new latch. I tested the new latch and found it working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Buda, TX 78610
Kevin
Job Details: 09/29/2021
"Arrived On site and Inspected Refrigerator and found both interior sections are room temperature. Another service company has already replaced start device. Refrigerator has been running for one hour and compressor is 160?, Compressor is seized and will need to be replaced. . ; ordrng 1 WPW10466675 (Compressor) and 1 WPW10313899 (Evaporator) and 1 W10143759 (Dye drier) and 1 Wpsav4 (Stub) and 1 876765 (Tube kit)"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW
Near Kyle, TX 78640
Kevin
Job Details: 09/29/2021
"Arrived on site and found washer is unplugged, after reconnecting the power door lock is clicking repeatedly and washer is showing F5E3. Replaced door lock and ran a diagnostic cycle and it completed properly, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Manor, TX 78653
Matthew
Job Details: 09/29/2021
Arrived onsite for range odor. Upon arrival tested unit. Found that ?odor? customer was experiencing was from oils burning off from elements applied in manufacturing. Ran unit bake at 450 degrees and broil at 500 degrees to assist in burning off residual oils. Unit is functioning as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78746
Leonardo
Job Details: 09/29/2021
"Arrived onsite to test unit for bent element,tested unit found element warped, replaced element, tested unit,unit now working as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78737
Jacob
Job Details: 09/29/2021
"Arrived onsite for unit making noise. Heard the unit making noise when walking in. Heard the noise, looked at the pantry UI and saw it wasn?t working. Looked under the pantry UI and saw that it had a bunch of water under the UI panel damaging the panel and the wires underneath. No other issues at this time. Job complete
We serviced a
KENMORE DISHWASHER
Model 665.13443K900
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/29/2021
"Arrived on site for customer complaint of unit not draining, found clog in drain hose, I cleared drain hose, unit tested good, also found someone added mounting screws into side of tub which may cause unit to leak."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78729
Justin
Job Details: 09/29/2021
Arrived on site to install previously diagnosed parts. I installed the new drain pump and vent motor. I then ran a test cycle in diagnostics and found the unit working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Belton, TX 76513
Tyler
Job Details: 09/29/2021
"Arrived on site for wall oven not turning fan off. Power to unit was cut off on arrival. Upon arrival I found no errors in diagnostics but did find when power had been applied fan wouldnt turn off and unit was room temp. Found sensor ohmed within spec. I narrowed down issue to ACU not shutting off and allowing fan to stop, after replacing ACU I connected unit to WiFi. Found upper oven light wouldnt shut off and ui light button would turn back on after 2 seconds on its own after it was turned off but while turned off upper oven lights were still lit. Called whirlpool techline (Sr#7731872615). Also found ui showing f6e4 error after ACU replacement. Found ui would turn lights off/on in diagnostics but not normal operation. Will need office to reschedule once availability of parts is known. ; ordrng 1 W11297709 (Ui control) and 1 W11325541 (2) and 1 W10883049 (Door latch) and 1 W11261167 (Acu)"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78739
Jacob
Job Details: 09/29/2021
Arrived onsite for unit not drying properly when using the sensing dry. Let the customers know about the load sizes can make a difference when the clothes hit the sensor. Went ahead and changed the sensor and Called tech line. Said to test the unit if it passes with the air and heat. Said also about the load sizes and picking the correct temperature settings will make a difference. If there is an air flow issue in the wall as well it can hurt the performance of the unit. spoke with JR got sr#7731869006. Let customer know of the things will need to be done to help possibly fix the issue. No other issues at this time. Job complete.
We serviced a
KENMORE DRYER
Model 417.880427
Near Lago Vista, TX 78645
Justin
Job Details: 09/29/2021
Arrived on site to install previously diagnosed parts. I installed the new knob shaft. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Bastrop, TX 78602
Matthew
Job Details: 09/29/2021
"Arrived onsite for dryer not functioning. Upon arrival tested unit and unit did not start. Inspected unit and found failed thermal fuse. Replaced fuse and tested. During inspection and testing, found supply voltage issues. Found intermittent power issues. Notified customer to seek electrician to correct issue at outlet . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5NVAXSA01
Near Austin, TX 78730
David Z
Job Details: 09/29/2021
"Arrived on site to diagnose refrigerator that is not dispensing ice. On arrival customer let me know that the motor isnt making noise, the door just opens and closes. Checked at auger motor and found motor is dead, and the wiring harness and connector has excessive corrosion and is breaking down. Wires are getting stiff, and terminals are corroded. No repair to be made. Harness non repairable without a new door.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 09/29/2021
"Arrived on site to replace dishwasher panel ss, replaced panel, customer inspected and approved, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78745
Kevin
Job Details: 09/29/2021
Arrived on site and found both sections of refrigerator are room temperature. Inspected compressor and found it will turn on for two seconds and then turn off. Replaced start device and this had no positive effect. A new compressor will be needed to correct issue.; ordrng 1 W10507884 (Compressor) and 1 WPW10313899 (Evap) and 1 Wpsav4 (Stub) and 1 W10143759 (Dye drier)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78759
David Z
Job Details: 09/29/2021
Arrived on site to follow up on dryer throwing F3E1 error and not starting. Per tech line installed new wiring harness due to failure with sensor wiring. Retested unit and found unit still will not start. Checked start windings on motor and found failed. Replaced motor and tested. Unit still will not start. Checked thermal fuse again and found fuse open. Replaced thermal fuse and unit started. Unit now working as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KGSS907SSS01
Near Austin, TX 78751
Scott
Job Details: 09/29/2021
"Arrived on site ,replaced safety gas valve ( igniter not needed ) Checked connections with leak detector . Preheated oven . All checked normal . No gas leaks detected at time of service.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Pflugerville, TX 78660
Tommy
Job Details: 09/29/2021
Arrived onsite for range turning itself on. Upon arrival found unit bezels and handle on loosely. Adjusted both spoke with customer no bezel not actually contributing to unit being on and made sure handles were snug had customer test. Unit is now operating as designed. Job Completed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78745
Kevin
Job Details: 09/29/2021
"Arrived on site and inspected washer and found no saved error codes. Ran all functions in manual diagnostic cycle and then automatic test cycle and everything is working properly. Raised front feet to center basket and tub. Discussed correct operation with customer, how to avoid unbalanced loads and correct detergent usage. Washer is operating as intended, job complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Burnet, TX 78611
Cliff
Job Details: 09/29/2021
Arrived on site to diagnose a dryer that will not turn on. Found timer not registering position and replaced timer. Tested and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model DU810SWPU0
Near Round Rock, TX 78664
Wesley
Job Details: 09/29/2021
Arrived onsite for not draining and found unit may have had a one time clog and determined unit to be in good working order. Advised customer on design of the dishwasher. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ05
Near Leander, TX 78641
David S
Job Details: 09/29/2021
"Arrived on site for sealed system. We gained access to the compressor and punctured the dryer. I found 50psi in the system. We evacuated the system and replaced the compressor, dry and access valve. We pulled a vacuum on the system for 10 minuets and found it holding as designed. We put a measured charged into the system and found low side at 1 psi and the high side at 145 psi. We temp tested the freezer and found the temperatures dropping. We noticed when the customer turned on his carpet cleaner the fridge lost power for a second and the compressor would not turn back on. I had the customer turn the carpet cleaner off and the compressor kicked back on after a power reset. I recommenedthe customer have an electrician one out and make sure the house boat can handle the amp draw for multiple appliances being on at one time. When the unit is on by itself it is working as designed. Job complete."
We serviced a
ELECTROLUX RANGE
Model EW36IC60LS1
Near Austin, TX 78737
Jacob
Job Details: 09/29/2021
"Arrived onsite for unit not turning on. Got into the unit, And found that the power board was burned up.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78664
Tommy
Job Details: 09/29/2021
Arrived onsite for refrigerator not cooling. Upon arrival found unit evap completely frosted over ordering unit evap harness control and UI all to be replaced at once spoke with customer on unit needing to be defrosted for work. Cleaned condenser coils and spoke with customer on cleaning front of coils for air flow.; ordrng 1 W11545823 (Evap harness)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Austin, TX 78732
Robert
Job Details: 09/29/2021
Arrived on call for complaint of not washing properly. Ran test load and rye washer is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Marble Falls, TX 78654
Cliff
Job Details: 09/29/2021
Arrived on site to diagnose a dishwasher that is leaking. Found heating element not able to mount to tub and replaced element. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.
We serviced a
GE REFRIGERATOR
Model GSS23WGTABB
Near Buda, TX 78610
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for not dispensing ice when the paddle was pressed, upon inspection found the solenoid rusted shut, replaced solenoid and tested. All functions returned.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Blanco, TX 78606
Brandon
Job Details: 09/29/2021
"Arrived on site for customer complaint of unit not heating in oven consistently, found faulty ignitor, I replaced ignitor, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC2
Near Round Rock, TX 78681
Wesley
Job Details: 09/29/2021
Arrived onsite and found unit operating with F6e2 error and no function.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Round Rock, TX 78681
Wesley
Job Details: 09/29/2021
Arrived onsite and diagnosed icemaker with E2 error and found unit was unable to be cycled in diagnostics.
We serviced a
UNKNOWN VENTHOOD
Model WVU17UC0JS0
Near Round Rock, TX 78681
Tommy
Job Details: 09/29/2021
"Arrived onsite for vent hood not starting. Upon arrival found unit had good voltage but unit switch wouldnt send voltage to motor, ordering switch. ; ordrng 1 W11369105 (Switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78756
Scott
Job Details: 09/29/2021
Arrived on site for no ice . Found supply line pinched . Straightened line . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
David S
Job Details: 09/29/2021
"Arrived on site for fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found no frost pattern and no uv dye leaking. I gained access to the compressor and found it turning on and off, not making it pass the start up. I evacuated the system from the low side and found the high side not evacuating. I removed the dryer and used nitrogen on the system I found it clear. I cleared the dryer and reinstalled it. I pressurized the system with 120 psi of nitrogen and found it leaking. I inspected the evaporator and found no leaks. I found no leaks at the exposed lines at the evaporator. I called techline and spoke to rich
We serviced a
HOTPOINT DRYER
Model DLB1550RALWH
Near Georgetown, TX 78626
Lou
Job Details: 09/29/2021
"Arrived on site to inspect dryer drum not turning. Upon further inspection, the customer advised the unit turns on and heats, but the drum doesnt turn. I raised the top panel, and found the drive belt was broken. I installed a new belt and tested and unit is operating as designed. I cleaned the lint from inside the unit. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78746
Luis
Job Details: 09/29/2021
"Arrived on site for no power to pump,replaced control,harness and pump,ran diagnostics pump powered on. Ran unit though a normal operating cycle,water filled reservoir and pump powered on."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2021
"Arrived onsite and tested unit for not washing well, and found all functions operating as designed. Advised customer on best use and care principles. All else checks good."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78748
Robert
Job Details: 09/29/2021
Arrived on call to replace previous diagnosed parts. After installation test operation.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78748
Kevin
Job Details: 09/29/2021
"Arrived on site and replaced strike diagnosed on previous visit, after replacement ran a diagnostic cycle to confirm operation, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Leander, TX 78641
Kayman
Job Details: 09/29/2021
Arrived onsite to install previously diagnosed parts. I installed the freezer bin and both side brackets. The unit is working as designed at this time. I advised the customer on overloading to help the issue from returning. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kayman
Job Details: 09/29/2021
Arrived onsite for refrigerator with ice forming on the door or IM. Upon inspection I found some condensation build up on the ceiling of the FC in front of the ice bin. The droplets are dripping and freezing on the bin. I found a piece of ice stuck in the ice chute door which would cause air infiltration and condensation. I called techline to report. SR#7731863792. They recommended stocking the FC with more items to help with moisture control. I verified no air leaks when the ice door is closed. And no other air leaks anywhere on the unit. I explained to the customer my findings and possible solution. No water leaks detected during time of service. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KCMS2055SSS2
Near Austin, TX 78738
Leonardo
Job Details: 09/29/2021
"Arrived on site to test unit for continuing to run when unit open, tested unit found shorted out switches, replaced switches, tested unit, unit now working as designed,
We serviced a
WHIRLPOOL RANGE
Model KFGG500ESS0
Near Georgetown, TX 78626
Lou
Job Details: 09/29/2021
"Arrived on site to inspect range oven light not working and customer is unable to remove the glass cover. Upon further inspection, I removed the glass cover and placed a new bulb in the unit that the customer provided and placed the glass cover back on the bulb housing. Light is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Lago Vista, TX 78645
Justin
Job Details: 09/29/2021
Arrived on site for a washing machine not having power. I tested voltage at the wall and found it good. I replaced the console and control. The unit was now responsive. I ran a diagnostics cycle and the unit ran through as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78704
Scott
Job Details: 09/29/2021
"Arrived on site for no ice . Unit is dispensing water . Ran harvest. Unit completed harness but not activating water valve . Jumped valve , threw breaker twice . Replaced IM, now not harvesting. Ordering IM , valve ,both harness hv control. No water leaks detected at time of service. Call to set return ; ordrng 1 W10317076 (Hv control) and 1 W10793298 (Im) and 1 W11224411 (Harnes rear) and 1 W11174745 (Evap harness)"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS2
Near Austin, TX 78704
Leonardo
Job Details: 09/29/2021
"Arrived onsite for range damage, verified damage, need cooktop and vent trim to fix issue, office to reschedule; ordrng 1 W11170796 (Trim vent) and 1 W11117943 (Cooktop)"
We serviced a
WHIRLPOOL DISHWASHER
Model JDB8200AWP3
Near Austin, TX 78702
Scott
Job Details: 09/29/2021
Arrived on site for dishwasher not draining . Found broken glass in drain pump. Removed glass . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB02
Near Del Valle, TX 78617
Matthew
Job Details: 09/29/2021
Arrived onsite for refrigerator not cooling in both sections. Upon inspection found unit is having a sealed system issue. No frost pattern on coils only ice ball on top right corner on cap tube. Fans are operating. Will reach out to office if moving forward. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Austin, TX 78704
Scott
Job Details: 09/29/2021
"Arrived on site for thumping noise . Ran diagnostics, no error codes . Customer did mention unit was dropped on stairs during delivery . Removed front panel. No frame damage . Shocks in good condition. Did find drain hose twisted on back of unit , readjusted hose on back . Unit passed diagnostics. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Austin, TX 78734
Robert
Job Details: 09/29/2021
Arrived on call for complaint of no power. Found power control failed. Replace control and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78750
David Z
Job Details: 09/29/2021
"Arrived on site to diagnose refrigerator not making ice. On arrival customer let me know that it now has a full bucket of ice, but sometimes will go days without making any. Checked unit and found the left RC door is having a hard time contacting the switch, resulting in the unit thinking the door is open. Installed plastic square to resolve switch contact. Advised on cleaning condenser coils and making sure unit can breathe for best results. Unit now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM504EPA0
Near Austin, TX 78732
Leonardo
Job Details: 09/29/2021
"Arrived on site for to test unit for water on bottom left corner, test unit found tubing elbow not connected the right way, adjusted tubing elbow, tested unit, unit now working as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Austin, TX 78736
Luis
Job Details: 09/29/2021
"Arrived on site for no ice. Ran ice box fan,fan not powering on,removed fan checked voltage reading 5 Vdc diagnosed a defective main control
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Waco, TX 76708
Jonathan M
Job Details: 09/29/2021
"Arrived on site for arrange that is tripping the breaker. Inspected unit and work area. Confirmed the customer complaint and checked all elements, Control, and terminal block for any signs of burning or grounded wires. Found no wires grounded. Checked continuity between both elements in both elements checked fine. Attempted to preheat and found the oven was shutting off within 30 seconds. Spoke to PR and was advised to check the breaker. Found the breaker on a GFCI breaker for a 240 V circuit. Was advised to remove the wires off the boiling element and check to see if it will drip at that point. Remove the wires and found that the unit did not trip but did notice that when pulling off the wiring one of the wires was loose and not fully gripping the backside of the broil element. Tightened the fitting onto the boil element and then re-tested the unit. The unit did not trip the breaker on two separate preheating occasions. The unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2021
Arrived onsite and repaired handle and determined electrical short to be present at outlet in specific positions. Advised customer that ongoing trouble with power would require a new outlet to solve.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Del Valle, TX 78617
Matthew
Job Details: 09/29/2021
Arrived onsite for refrigerator water dispenser not functioning. Found kink in water line. During inspection found. Ice maker fill tube frozen. Potential weeping valve. Ordering valve for return visit.; ordrng 1 W11162042 (housing) and 1 W11284458 (icemaker) and 1 WPW10179146 (valve-inlt)
We serviced a
WHIRLPOOL MICROWAVE
Model JMW2430IM02
Near New Braunfels, TX 78132
Andrew
Job Details: 09/29/2021
Arrived on site to test unit for console not powering on. Verified console receiving proper voltage. Cycled power to unit and console now powered on. Tested microwave for 3mins. and oven to 350. Unit is working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Lou
Job Details: 09/29/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I placed the unit in diagnostics showing error code F4E3, failed motor. I cleared the code and continued with testing. Water dispensed into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all are functioning as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78747
Kevin
Job Details: 09/29/2021
"Arrived on site and inspected washer and found error code for lid lock and motor fault. Ran all functions in manual diagnostics and then again in an automatic test cycle and everything passed. Inspected Gearcase assembly and control board and did not find any issue. Washer is operating properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
Kayman
Job Details: 09/29/2021
Arrived onsite to install previously diagnosed parts. I installed the regulator valve but I couldnt get the burner to situate on the valve stem. Its about a half inch or so off. After a few attempts and further inspection I found the frame is bent in the left rear I called techline to document SR#7731872917 . No gas leaks detected during time of service and I verified operation of the cooktop. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCES550HSS00
Near Austin, TX 78728
David S
Job Details: 09/29/2021
Arrived onsite to install previously designed part. Inspected unit and work area and found right front burner inop due to its element being burnt out. Installed new burner and reinstalled unit and tested all burners and now unit is operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS2
Near Johnson City, TX 78636
Brandon
Job Details: 09/29/2021
"Arrived on site for customer complaint of unit not washing and shutting down after about 90 seconds, found failed wash motor, I replaced wash motor and ran diagnostic test cycle, unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/29/2021
"Arrived on site for customer complaint of water filter cover not staying up in place, found broken latch, I replaced latch, unit tested good."
We serviced a
UNKNOWN VENTHOOD
Model UXT5236BDS1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 09/29/2021
Arrived on site to install previously diagnosed parts. Removed blade and motor and installed new Whirlpool tested motor and new blade. Installed cotter pin onto blade to keep blade secure. While motor was removed I inspected the actual mount that the motor attaches to and it is secure. Vent hood is level. Allowed fan to run on low then high speed for fifteen minutes. No noise detected. Lights working as designed. Customer confirmed that typically after five to ten minutes the noise starts. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2021
Arrived onsite and found breaker tripped. Reset and tested. Oven began to heat and tripped breaker again. Found unit is on an arc-fault breaker. Advised customer that breaker is not compatible with oven design and their may be a wiring issue. Advised that breaker must be made compatible prior to any repairs being viable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHA05
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2021
Arrived onsite and found unit door bin cracked and unable to hold stable. Ordering bin to repair function. ; ordrng 1 WPW10289497 (Bin)
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Lakeway, TX 78734
Robert
Job Details: 09/29/2021
Arrived on call for complaint of no power. Found the external pump failed. Will need 2 hours to complete please send RJ.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Leander, TX 78641
Kayman
Job Details: 09/29/2021
Arrived onsite for refrigerator not cooling in RC. Upon inspection I found the RC at 65 and FC at -10 I found frost forming on the ceiling above the ice bin and some on the evaporator cover. I called techline to document. I found the ice chute has a gap in the liner where it looks like a piece was not snapped in at the factory or the insulation had created a cavity techline advised attempting to seal this gap. I sealed with permagum and exposed the evaporator. I found the right side has a block of ice blocking then returns most likely due to the air leak in the ice chute. I installed a new evap motor due to it already being approved and customer stating it was the part that they had been waiting for. I steamed out all the ice from that side and cleared the return vent. I advised the customer that if the issue persists than the next step would most likely be a new door. SR#7731867545. No active leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS01
Near Austin, TX 78738
Leonardo
Job Details: 09/29/2021
"Arrived on site to test unit for no power and door locked, tested unit found open fuse, replaced fuse,tested unit by heating both ovens to 350 degrees, top and bottom blowers working as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Jimmy J.
Job Details: 09/29/2021
Arrived on site for FASTNER FOR TOE PLATE IS DEFECTIVE-DISHWASHER ISN'T FLUSH IN THE SPACE IT'S IN. Found dishwasher legs adjusted down too far making the bottom of the dishwasher stick out further than the top. Adjusted legs up to allow dishwasher to sit more even. Explained to customer how a raised pitch is important to prevent the top rack from sliding out when door is opened. After adjusting legs we tested the top rack and it didnt slide forward. Ran diagnostics to ensure dishwasher is running as designed. No error codes came on. Dishwasher completed all cycles and heated. Installed new retainers on kick plate. No leaks detected. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near Austin, TX 78744
Jacob
Job Details: 09/29/2021
Arrived onsite for unit still Tripping the breaker. Currently said that it would trip the breaker when either he was using the oven or using the cook top. Called tech line. Let them know of all things customers complaint was about and let them know all that was replaced. said to remove the metal strap that goes between the neutral and ground wire as it could cause the tripping the breaker issues. Said to test the unit and if the unit shuts off to check the breaker and feel if it?s getting hot under a load and if it is the issue then the breaker could be breaking down and customer needs an electrician to fix the power on the house side. Got Sr#7731866976. Took off the metal strap from the terminal block. Tested the unit up to 350. Unit got up to temperature with no problem and stayed on. Went outside to check the breaker and felt that it was getting a bit warm. Let customer know that there may be an issue with the breaker and an electrician will need to be called out to fix the breaker or the plug. No issues at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Leander, TX 78641
Kayman
Job Details: 09/29/2021
Arrived onsite for refrigerator with dented right side RC door. Upon arrival I confirmed the complaint and replaced the door. The customer brought to my attention that the left side handle is loose. I found the screw that secures the handle to the door has stripped out the outer shell so the door will need to be replaced. Advised customer on timeframe. Office to R/S due to part availability. ; ordrng 1 W11518741 (Left side door) and 1 W11449276 (Screw)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76543
Al
Job Details: 09/29/2021
"Arrived on site and inspected washer lid lock issues. Confirmed the complaint and found both the latch and strike were both defective causing the malfunction. Removed and replaced both and during the next diagnostics cycle the unit failed to start and kept flashing back to the previous screen when I attempted diagnostics cycle. The unit also never engaged full to preform a spin cycle. The wash plate was the only thing spinning, not the basket. Unit flashed F6 E3 communication error ACU cannot hear MCU. It also had Basket re-engagement failure F7E4 error Im ordering the ACU , MCU and also the clutch assembly. Office to schedule return services due to part availability ; ordrng 1 W10754448 (CLUTCH) and 1 W11130429 (Fascia assembly with UI harness) and 1 W11419171 (CONTROL) and 1 W10905022 (Clutch assembly) and 1 W10905025 (Slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS00
Near Meadowlakes, TX 78654
Cliff
Job Details: 09/29/2021
Arrived on site to diagnose a refrigerator that is over cooling in the rc. Found items in unit blocking airflow and trapping freezer air. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE366LVS
Near Killeen, TX 76549
Al
Job Details: 09/29/2021
Arrived on site and inspected oven temperature issues. Set the unit to 350 and waited approximately 12-15 minutes and unit reached set temp. I did have to add 10 degrees to the calibration to get the set temp. Uni tested properly. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIO338HSS00
Near Kingsland, TX 78639
Cliff
Job Details: 09/29/2021
Arrived on site to replace door panel for ice machine. Replaced outer panel and dealer is going to install pump they sent the builder. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Whitney, TX 76692
Jonathan M
Job Details: 09/29/2021
Arrived on site for a dishwasher that?s still having issues washing dishes. Inspected unit and work area. The customer advised that the unit will run one to several cycles every time they reset it but they end up with an error code of an F4 E3 (wash motor not running). Ran the unit through diagnostics and did not find any sort of error codes. Attempted to run a normal wash cycle and found the unit filling and washing. Checked resistance through the wash motor and found it within range. I called whirlpool Techline and spoke to Steve SR# 7731872899.He advised me to run a diagnostic auto test to see if the unit errored out any codes due to a potential possibility of the unit having a separate issue. He also asked me to wiggle the wires as the unit was washing in the cycle. I did both and the unit did not error out or have any issues within the diagnostic test. The phone was disconnected so I called back and spoke to Travis SR# 7731872899. He advised that the issue could be a communication issue but advised to replace the wash pump motor and control at the same time.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Kyle, TX 78640
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for a broken lid, upon inspection found the left hinge snapped causing issues. Ordering lid. Office to reschedule ; ordrng 1 W11259006 (Lid)"
We serviced a
MAYTAG WASHER
Model MHW7100DC0
Near New Braunfels, TX 78130
Andrew
Job Details: 09/29/2021
Arrived on site to test unit for leak. Found bellow needs replaced. Needing clamp and bellow to fix issue. ; ordrng 1 W11266654 (Clamp) and 1 W11106747 (Bellow)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US6HB00
Near New Braunfels, TX 78132
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for a broken glass piece on cooktop, upon inspection found the glass cracked on the bottom right corner,Checked cooktop and found it was broken as well. Ordering new cooktop. Office to reschedule ; ordrng 1 W11225081 (COOKTOP)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near New Braunfels, TX 78130
Noah D
Job Details: 09/29/2021
"Arrived on site to inspect unit for burning out bulbs, upon inspection found the control board shorted causing repeat issues, replaced control and tested. Complete"
We serviced a
WHIRLPOOL WASHER
Model MHW6000XG2
Near New Braunfels, TX 78130
Andrew
Job Details: 09/29/2021
"Arrived on site to test unit for water valve staying open. Found constant voltage to valves. Was able to reset unit. Cold valve not opening properly and water level switch was not reading properly. Recommended replacing control, valve and water level switch. Needing control and water level switch.Office to reschedule. ; ordrng 1 WPW10304342 (Water level switch) and 1 W10427972 (Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Blanco, TX 78606
Brandon
Job Details: 09/29/2021
"Arrived on site for customer complaint of unit not making ice and leaking, found ice maker not reaching home position, ordering ice maker. ; ordrng 1 W11557002 (Ice maker) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 09/29/2021
Arrived on site to diagnose an oven that is not turning on after self clean. Found thermal fuse and tod both open. Both parts will need to be replaced to complete repairs and return date set; ordrng 1 WPW10545255 (Fuse) and 1 WP4449751 (Tod)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Austin, TX 78717
Justin
Job Details: 09/29/2021
Arrived on site for a wall oven with no power. I turned the unit off at the breaker and then tested the fuse. I found the open and needing to be replaced.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Kayman
Job Details: 09/29/2021
Arrived onsite for dishwasher tripping breaker. Upon inspection I found no error codes stored on the unit. I took off the toe kick and found what looked like water stains on the insulation. I noticed the dispenser was not fully sealed and there is a gap on the right corner closest to the door handle. I took off the outer panel and found evidence of a leak at the dispenser and one of the screws that secure the dispenser is missing. I let diagnostics run through and it went through all functions except the dispenser. ; ordrng 1 WPW10671905 (Dispenser) and 1 WPW10177098 (Screw)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Manor, TX 78653
Matthew
Job Details: 09/29/2021
Arrived onsite for dryer making noise. Upon arrival tested unit. Found that dryer vent was not seated correctly to hose. Adjusted dryer position. Tested unit and unit noise went away. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/29/2021
Arrived on site for Not Starting or Operating - Dishwasher. Found kick plate missing from bottom of dishwasher. Placed in diagnostics and F6E4 came on. No other error codes came on. Cleared error code and found small piece of plastic stuck underneath float. Removed and tested in diagnostics. Found water was turned off. Turned on water and diagnostics cycle ran through all cycles and heating element heated as designed. No leaks detected.
We serviced a
GE RANGE
Model JGBS17PEK2WW
Near Pflugerville, TX 78660
Wesley
Job Details: 09/29/2021
Arrived onsite and repaired unit by replacing ignitor . Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Cedar Park, TX 78613
Tommy
Job Details: 09/29/2021
Arrived onsite for washer draining intermittently with F9E1 error code. Upon arrival found unit drain clogged with hair cleared and tested unit is now operating as designed. Job Completed.
We serviced a
JENN-AIR RANGE
Model JED8430BDB
Near Waco, TX 76712
Tyler
Job Details: 09/29/2021
"Arrived on site for cooktop tripping breaker and showing left front burner on when not in use. Upon arrival I found that kitchen had been remodeled and painters had painted over all M&s info under cabinets and info couldnt be confirmed. Also found all knobs on unit broken, underneath knobs you could see years of debri built up and caked on components. Glass top has cracks and pieces missing out of it.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78704
Scott
Job Details: 09/29/2021
Led driver controlArrived on site for lights on freezer and fresh food sections out . Ordering led driver control. No water leaks detected at time of service. Call to set return ; ordrng 1 W11368839 (Led control) and 3 W11462342 (Led mod)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78723
Luis
Job Details: 09/29/2021
Arrived on sote for a defective compressor. Replaced defective compressor vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78759
David Z
Job Details: 09/29/2021
Arrived on site to install outer door to resolve shattered oven glass. Replaced outer door fixed unit is closing as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Waco, TX 76705
Tyler
Job Details: 09/29/2021
Arrived on site for refrigerator not making ice or dispensing water. Upon arrival confirmed complaint and found temps in rc around 38 actual. After further inspection I found reservoir not frozen. Then found filter was never set in place properly due to incorrect installation. Reset filter reassembled and tested unit and found ice maker and dispenser filling as designed. No leaks during repairs. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Bastrop, TX 78602
Matthew
Job Details: 09/29/2021
Arrived onsite for dishwasher door falling down. Upon inspection found failed pads. Replaced right and left pad. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Killeen, TX 76542
Al
Job Details: 09/29/2021
Arrived on site to install previously ordered parts. While unloading I discovered I did not have the gear case needed to complete the repair. I called DW and advised the issue and again attempted to locate the gearcase without any luck. Call will need to be rescheduled due to above issue. All parts marked for use on return visit. Needs more work; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Harker Heights, TX 76548
Tali W
Job Details: 09/29/2021
"On site for washer not filling water high enough. In diagnostics, found F0E5 off balance, F0E9 OB pause, F7E9 locked rotor, F0E3 overload. Informed customer how to properly load unit and how to pause unit if an off balance occurs. Ran diagnostics cycle, no issues. Ordering control due to unit not detecting proper water level. Pressure hose was clear. No signs of a locked rotor occurring. Office to reschedule. ; ordrng 1 W11419171 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78747
Jacob
Job Details: 09/29/2021
"Arrived onsite for unit having a broken UI panel. Looked at the unit and saw broken UI panel, took pic of the broken panel. Ordered new panel. Office to reschedule ; ordrng 1 W11130429 (UI PANEL)"