Service History 262 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WF42H5000AW/A2

Near Austin, TX 78746

Wesley

Job Details: 12/12/2022

Arrived onsite to repair the washer switch misreading error by replacing the control board. Determined new control to be damaged in box. Ordering control again to complete repair. ; ordrng 1 DC92-01621E (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Pflugerville, TX 78660

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a washer that is making unusual noise. Found control making noises stated in service pointer and possible cam issue. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11498796 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Round Rock, TX 78665

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor locked up and installed new start device.found no change in operation and compressor and drier will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupling) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Austin, TX 78723

Matthew

Job Details: 12/12/2022

"Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Customer pointed out several areas around installed unit where water damage had occurred. Uninstalled unit and found unit has a fractured tub. Left unit unplugged to discourage any further use. Unit will leak every time its used. Will need tub replaced. Ordering tub, office to reschedule. Customer will also talk with builder concerning replacement and damage occurred. ; ordrng 1 W11409866 (Tub)"

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Austin, TX 78723

Matthew

Job Details: 12/12/2022

"Arrived onsite for right front burner not igniting. Upon arrival inspected unit. Found ignitor does click but is grounded out to the base and not the cap. Tried adjusting placement but did not correct the issue. Igniter appears to be set just low enough to not spark properly. Ordering Right front igniter, orifice holder and burner. Customer stated he would not like unit repaired but rather replaced since its a new unit. Left manufacturer customer service info. Ordering parts needed to complete the job. Also customer complained of a gap in the installation. Looks line cutout is not sufficient for cooktop to me pushed back to wall. Notified customer that is is an installation issue and the builder would need to be contacted. Office to reschedule depending on customers outcome with customer service. ; ordrng 1 W11238758 (Left front ignitor) and 1 W11337062 (LF orifice holder)"

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Belton, TX 76513

Tyler

Job Details: 12/12/2022

"Arrived on site for washer not functioning through cycles correctly. Upon arrival confirmed issue and found following errors: F0e5, f3e3, f7e7. I then found harness to valve was missing the thermistor connection and causing unit not to register correct water temps and leading to issue. Rescheduled customer to complete repairs with new housing asm.; ordrng 1 W11396714 (Valve/Housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near Austin, TX 78753

Matthew

Job Details: 12/12/2022

"Unit #1115. Arrived on site for unit not cooling in either section. Upon arrival inspected unit found compressor powered on but was only pulling .3amps and only slightly warm to the touch. No heat transfer on discharge line. Also from inside the compartment you could hear gurgling from refrigerant trying to flow. Compressor is inefficient. Will need compressor replaced. Ordering compressor, dryer, access valve, R600 kit, nitrogen, lokring kit( unit has aluminum cap tube). Office to reschedule ; ordrng 1 W11582592 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit)"

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS20

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/12/2022

Arrived on site to inspect unit for door damage. Documented damage and found unit seems to be pulled out from oven compartment. Recommend replacing inner and outer door alone with bottom vent cover. Advised customer to contact contractor to correct the issue of oven sticking out about 1/4 inch as issue is cosmetic. Advised we would be able to correct door issue but not installation issue. Office to reschedule. ; ordrng 1 W11598202 (Vent) and 1 W11600322 (Glass door) and 1 W11617223 (Inner door)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Austin, TX 78723

Joe Z

Job Details: 12/12/2022

"Arrived onsite for leaks water. Upon arrival test unit and water leaked from back of unit during fill. Inspected unit and found fracture in outer tub. Customer stated that unit shook a lot before leak happened. Found suspension to be a little loose. Need to replace tub, suspension, and gearcase. Ordering tub, gearcase, and washplate. Office to reschedule ; ordrng 1 W11219115 (Outer tub) and 1 W10902814 (Washplate) and 1 W11449840 (Gearcase)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78741

Scott

Job Details: 12/12/2022

"Arrived on site for washer walking and vibrating . Ran diagnostics got errors 8-6,0-3,8-1. Ran diagnostics and unit is making noise and vibration during spin . Ordering gearcase , clutch, slider and control . No water leaks detected at time of service. Call to set return ; ordrng 1 W11266006 (Control) and 1 W11185701 (Gear) and 1 W10905022 (Clutch) and 1 W10905025 (Slider)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Georgetown, TX 78628

Lou

Job Details: 12/12/2022

"Arrived on site to inspect range burner not working. Upon further inspection, customer advised the back right burner is not working. I tested all burners and found the back right burner not igniting. The ignitor is arcing and I can hear gas flowing, but it wont ignite. I attempted to clean a round the ignitor area of the burner head and retested and it continued to fail. The parts prescreened for the call today were incorrect due to not having the last two digits of the model number. I am ordering the front right burner head, rear right burner head and burner caps. Scheduled return service for 12/19/22. No gas leaks detected during service.; ordrng 1 W11435630 (Right front burner head) and 1 W11435657 (Right rear burner head) and 1 W11435570 (Burner caps)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, TX 78731

David S

Job Details: 12/12/2022

Arrived on site to install previous diagnose parts. I gained access to the freezer drawer and began to replace the slides. I found the wrong slides were sent for the fridge. I verified the m&s on file are correct. I verified the correct part number was ordered. I installed the gear kit and put some food safe grease in the slide bearings. I tested the drawer and still found the left side going out of sink and piping forward. I am reordering the slides. The office will reschedule when we have eta on the parts.; ordrng 2 W11265130 (Slide)s and 1 WPW10284684 (Left side bracket) and 1 WPW10284685 (Right side bracket)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Manor, TX 78653

Matthew

Job Details: 12/12/2022

"Arrived onsite for dryer not heating. Upon arrival inspected unit. Found dryer would power on but not start a cycle. When start was pressed , you could only hear clicking from control area. Put in diagnostics and found error code for open or shorted thermistor. Checked thermistor per service matters and found thermistor reading 12k ohms or 70 degrees . Checked for grounding re was none. Per tech sheet, control needs replacement. Ordering control. Also ordering thermistor, fuse and sensors. Office to reschedule ; ordrng 1 W11413569 (Control) and 1 W11164044 (Harness) and 1 W10909685 (Fuse) and 1 WP8577274 (Thermistor) and 1 WP3391914 (Thermostat) and 1 279973 (Cutoff)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Mustang Ridge, TX 78610

Andrew

Job Details: 12/12/2022

Arrived on site to test unit for resetting itself sporadically. Recommend replacing console and control. Returning tech to determine if filter board should be replaced as a precautionary. Office to reschedule.; ordrng 1 W11333816 (Display pcb) and 1 W11184551 (Panel)

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Austin, TX 78738

Leonardo

Job Details: 12/12/2022

Arrived on site to test unit for unit not heating. Test unit and found bad switches. Ordering new switches office to reschedule ; ordrng 4 W10211972 (Switches)s

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Georgetown, TX 78633

Gerry C

Job Details: 12/12/2022

"Arrived to inspect unit. Upon arrival, I found the cabinet had not been corrected yet and the builder arrived to be given an explanation of the required correction. The build will arrange the cabinet contractor to correct the issue and we will be called back to re-test the unit. Office to await return service request. ; O-emld tckt"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Belton, TX 76513

Tyler

Job Details: 12/12/2022

"Arrived on site for dryer not turning on. Upon arrival confirmed issue issue. Verified unit had stable power but ui wouldnt turn on and I found corrosion around ui control found unit had a clog in wall that lead to heating issues and unit shutting down. ordrng 1 W11378949 (Ui control) and 1 W11565020 (Acu)"

We serviced a

IKEA REFRIGERATOR

Model IX7DDEXGZ001

Near Austin, TX 78704

Joe Z

Job Details: 12/12/2022

"Arrived onsite to install previously ordered parts. Replaced module and having same issue. Contacted SW for assistance. Checked dc voltage and got 30 dcv. SW recommended reordering module as well as control. Ordering module, and control . ordrng 1 W11043763 (Control) and 1 W11043011 (Module)"

We serviced a

KITCHENAID OVEN

Model TBD

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/12/2022

"Arrived to inspect oven control panel issue. The customer pointed out that the control panel was hanging out at the top by approximately 3/8 and could not be seated. I found the opening within the cabinet was too narrow and should have approximately 1/8th inch one either side removed, to allow the control to fit into the opening without bending the upper half of the unit. The customer will contact us after the cabinet has been corrected and we will get the model and serial number at that time. ; O-emld tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Austin, TX 78752

Matthew

Job Details: 12/12/2022

Arrived on site for washer giving error code F6 E1. Upon arrival found unit unplugged. Powered unit and display showed power failure. Tried pressing the power button to clear and UI was completely unresponsive. Disassembled to inspect UI and control

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Georgetown, TX 78633

Lou

Job Details: 12/12/2022

"Arrived on site to inspect refrigerator ice maker producing ice slowly. Upon further inspection, I found an ice cube wedged/jammed in the tray keeping the tines from harvesting. Removed the cube and closed the door switch and the ice maker began to harvest. When the IM called for water, very little water filled the tray explaining why the cubes were so small (photo). I pulled the unit out and tested the water pressure at the wall and there is good water pressure. I removed and replaced the valve and retested the ice maker and it is operating as designed. I recommended that the customer discard the first two batches of ice before consuming any. No water leaks observed during service, job completed."

We serviced a

GE DRYER

Model GTD75ECSL0WS

Near Leander, TX 78641

Kimo

Job Details: 12/12/2022

Arrived on site for a dryer that is still making noise after first few visits. Upon inspection I found that the shaft bearing had signs of premature wear due to it possibly being defective. I replaced it. And upon further inspection I found that the front top bearing assembly was damaged. I installed the new bearing assembly and tested the unit and found unit operating as designed

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Georgetown, TX 78628

Vincent

Job Details: 12/12/2022

"Arrived on site for dryer, inspected unit and work area. Customer complaint was not heating. Tested unit and found the thermal cut off open. Replaced parts and cleaned all lint. Unit is now heating as designed. I advised CX not to use unit until they get vents cleaned or checked.

We serviced a

WHIRLPOOL COOKTOP

Model KSEG700ESS0

Near Round Rock, TX 78681

Paul

Job Details: 12/12/2022

Arrived onsite for a cooktop with a broken knob. I found the RF infinite switch busted. The knob was in good shape. I replaced the switch and tested the range. All functions as the range are working as designed. Call complete.

We serviced a

ADMIRAL WASHER

Model AAV7000AWW

Near San Marcos, TX 78666

Andrey

Job Details: 12/12/2022

"Arrived on site to test unit for washer filling and not advancing, tested unit found water is filling but agitator is completely ceased causing motor to over heat and shut down, will need clutch, brake and gear case to fix unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Temple, TX 76502

David Z

Job Details: 12/12/2022

"Arrived on site to diagnose refrigerator that was tripping the breaker somet8mes 1-2 times per day. Customer advised it was at random times. Tested all loads on the unit, and found no shorts or irregular behavior at all. Unit did shut off at random once while i was there, but was not during any kind of testing and was bot repeatable. Called tech line, SR7735249697. Tech Line had me load test and also check for shorts through power cable. All passed fine with no evidence of an obvious short. Tech Line referenced service pointer for GFCI breaker nuisance, W11525530 and recommended calling breaker MFR for further assistance as unit is not failing any tests.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX505ESS2

Near Lakeway, TX 78734

Luis

Job Details: 12/12/2022

"Arrived on site. Ran diagnostics weak water flow with filter removed diagnosed a defective water valve,replaced water valve,ran diagnostics good water flow unit passed all other diagnostic test

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Buda, TX 78610

Andrew

Job Details: 12/12/2022

"Arrived on site to test unit for ice sheet accumulating on bottom of FC. Removed ice and found drain tube was obstructed. Removed obstruction, unit now working as designed. No leaks detected.

We serviced a

KITCHENAID DISHWASHER

Model KUDP02FRSS3

Near Austin, TX 78703

Wesley

Job Details: 12/12/2022

"Arrived onsite and removed and replaced the sump and motor assembly to repair. Tested unit function and determined full wash power to be restored. Mrs. noticed a dent in the dishwasher for the first time following the repair. I am sure I dont know how the dent occurred, and there was nothing unusual in the repair method that would account for the dent. I advised that a picture had been taken and submitted and service management would be notified.

We serviced a

WHIRLPOOL FREEZER

Model GC3NHAXVY01

Near Austin, TX 78704

Scott

Job Details: 12/12/2022

Arrived on site for no cool fridge . Both sections room temp. Compressor pulling 4amps but would periodically pull 7amps then unit would shut down .

We serviced a

KITCHENAID OVEN

Model KEBS207SSS04

Near Austin, TX 78746

Scott

Job Details: 12/12/2022

"Arrived on site for broiler element cracking and starting to sag. Replaced element .unit is preheating properly.Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Waco, TX 76712

Jonathan M

Job Details: 12/12/2022

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Tested the unit in a normal wash cycle and found the unit turning on and operating as designed. The customer advised that they had unplugged the unit prior to my arrival. Ran it through diagnostics and found an F2 E1 (UI stuck key) and F0 E5 (off balance load) error codes. Ran the unit through an auto test in the unit ran as designed. The customer advised that theyve had several loads not finish out cycles and theyve had the drain pump running with the control not being responsive several times. I did advise the customer that they need to press and hold the start button to cancel out the cycle before they can move onto another wash load. The customer advised that theyve had the control being unresponsive several times. I did explain to the customer that sometimes power cycling the unit for a full minute can remove the glitches out of the control and reboot the control to work and operate as designed.

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP01

Near Austin, TX 78738

Leonardo

Job Details: 12/12/2022

Arrived on site to replace console. Replaced console test unit and unit test good job complete

We serviced a

GE REFRIGERATOR

Model PSB48YSKCSS

Near Austin, TX 78731

Luis

Job Details: 12/12/2022

"Arrived on site. Replaced defective icemaker,ran icemaker harvest passed,no water filling icemaker replaced defective valve ran harvest test passed water filled icemaker.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS0

Near Austin, TX 78701

Scott

Job Details: 12/12/2022

"Arrived on site for oven not heating. Ran diagnostics,no error codes . Oven is not sparking . Found igniter control shorted out . Replaced control , unit is preheating normally. No gas leaks detected at time of service. Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS00

Near Briarcliff, TX 78669

Luis

Job Details: 12/12/2022

"Arrived on site. Replaced freezer evaporator cover and icemaker fill tube,ran diagnostics fan powered on,ran harvest test passed ran fill test passed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Austin, TX 78728

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a refrigerator that was not opening and closing properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gatesville, TX 76528

Jonathan M

Job Details: 12/12/2022

"Arrived on site for a refrigerator that is sweating and causing mold and rust buildup on the doors. Inspected unit and work area. The customer advised that the middle mullion is sweating up near the top and causing moisture on both refrigerator and freezer doors leading to rust and mold buildup. Did confirm the customers complaint and used a temperature gun to measure temperatures between the mullion. Found the middle and bottom part of the Molean reading 78 to 80?F. Found the upper portion of the mullion that was sweating sitting at 58?F. I called Whirlpool Techline and spoke to Cliff SR# 7735255587. He had me unplug the condenser fan and let the unit run for 10 minutes. Found temperatures rise on the mullion up to 91.3?F but the upper portion of the Molean only reaching 60-63?F. He advised that at this point, it would have to be due to the odor loop inside the cabinet being pulled away from the cabinet causing the issue.

We serviced a

KITCHENAID OVEN

Model KEBS109BSS

Near Austin, TX 78738

Leonardo

Job Details: 12/12/2022

Arrived on site to test unit for oven not getting to 425?. Turned oven on to bake at 425? and unit preheated to 425? couldnt duplicate the problem job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Georgetown, TX 78628

Lou

Job Details: 12/12/2022

"Arrived on site to inspect dishwasher not completing a cycle. Upon further inspection, I placed the unit in diagnostics showing error code F10E3-drying fan I cleared the code and continued with testing and found the fan not coming on during diagnostics. I removed the outer door panel and inspected the vent assembly and found corrosion at the bottom of the vent once I removed the vent, I found corrosion on the fan motor/blades. I replaced the vent assembly and retested the unit and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

JENN-AIR OVEN

Model JJW2430WS02

Near Austin, TX 78753

Wesley

Job Details: 12/12/2022

Arrived onsite for panel display crooked in display. Gained access and found display mount snapped on left side. Used foil tape and permagum to align and secure the display properly. Unit is now aligned and operating as designed.

We serviced a

WHIRLPOOL OVEN

Model RBD305PRS00

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/12/2022

"Arrived to instal previously diagnosed and ordered part. I installed the rebuilt control p/n 8303883 and tested. The unit regained all functions and heated and cycled as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Pflugerville, TX 78660

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a refrigerator that is leaking. Found fill tube for the icemaker frozen over causing leak. Thawed tube and all is working properly at this time. No leaks were found at time of service

We serviced a

MAYTAG REFRIGERATOR

Model MSF25D2EAW00

Near Austin, TX 78732

David S

Job Details: 12/12/2022

"Arrived on site to install previous diagnose parts. I removed the ice bin and cleared the ice out. I installed a new release button. I gained access to the auger motor and steamed out the ice, I removed the auger shaft and steam cleaned out the hole. I installed a new motor and reassembled the unit. I tested the dispenser and bin. I found both working as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS25XVMS6

Near Jonestown, TX 78645

Kimo

Job Details: 12/12/2022

Arrive on site for a refrigerator that has stoped producing ice. Upon arrival I attempted a ice harvest test and found that it would not harvest properly the ice maker motor would rotate but it would dump the ice and the motor sounded like it was missing teeth on its gear. I then checked the fill tube and found no ice or any obstructions in it. I installed new ice maker and tested unit and found unit operating as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SAYM2

Near Round Rock, TX 78665

Vincent

Job Details: 12/12/2022

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was leaking water. Tested unit and found it leaking from between the door skin. Removed door skin and retested and it was leaking from dispenser area. Customer had installed new dispenser and was not fully tightened. I tightened the screws to compress the seal and tested. No leaks where observed after test. Advised CX to monitor just incase its leaking from anywhere else.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/12/2022

"KBFN502ESS02 Arrived to inspect no lights with RH RC door use. I found the bolt for the door hinge assy had came loose and after tightening, the issue was resolved. No leaks observed during service. 10 min service, service call only,

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS00

Near Georgetown, TX 78633

Lou

Job Details: 12/12/2022

"Arrived on site to inspect wall oven/microwave combo unit with microwave showing error codes. Upon further inspection, I found error code F1E5. Following the tech sheet, I advised the customer that the microwave main control needed to be replaced and if the unit continued to fail, the inverter board and magnetron would need to,be replaced as well. Customer agreed to,the repair and I removed and replaced the microwave main control and retested and the unit began to operate and stopped and showed the error code F1E5 again. I removed and replaced the magnetron and inverter board and retested and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model MED7230HC0

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/12/2022

Arrived to inspect noise. I found and removed coins from the drum paddles and tested. The issue was resolved and the unit operated as designed.

We serviced a

MAYTAG OVEN

Model MEW5530DDW

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/12/2022

Arrived onsite for oven not heating. On inspection I set the oven to 350? and it heated up to 350 with the range from 300? to 400?. Talked with the Brother in law he said that when they set it to 400? it went back to 100?. Infiltration the customer that once you set the temperature that the digital temperature read out on the oven switches to 100? displayed on the oven. It stay there until the oven reach over 100? then temperature starts to rise on the digital display and will stop at selected temperature.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Austin, TX 78753

Wesley

Job Details: 12/12/2022

Arrived onsite and diagnosed range oven not preheating to be that the control failed bake relay not closing the circuit.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Bastrop, TX 78602

Joe Z

Job Details: 12/12/2022

Arrived onsite to install previously ordered parts. Replaced thermistor WPW10384183 and harness W11581973. Test unit and all rest now pass. Ran forced defrost and heater now energizes. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Lou

Job Details: 12/12/2022

"Arrived on site to inspect microwave not working. Upon further inspection, I found the unit on as the display was showing a blue dot. Customer advised that the unit stopped operating completely appropriately one week ago and came back on on its own. Using my microwave tester, I tested the unit for 30 seconds and it operated as designed. I removed the control panel and inspected the main control and it appeared to be good. Tested the switches and they are good. Due to the intermittent issues, I removed and replaced the main control and retested and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD602ESS01

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/12/2022

"Arrived onsite for icemaker not working. On inspection found the fill tube was iced over. I removed the ice and called for water and it filled. Informed customer that it will make ice 4 to 6 hours, customer will call if it stop producing ice. No water leaks detected during service."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Smithville, TX 78957

Joe Z

Job Details: 12/12/2022

"Arrived onsite to install previously ordered parts. Replaced harness and got same issue. Called techline again for assistance.After series of voltage checks at start button, and timer. It is determined that there is a voltage drop on neutral. Tech advised that customer have electrician check breaker and plug outlet. Tech gave SR# 7735148917. Job complete"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL1

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/12/2022

"Arrived on site to test hunting or not draining. Verified pump was seized. Removed broken glass and replaced pump, unit now working as designed. No leaks detected. Job complete."

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Round Rock, TX 78665

Vincent

Job Details: 12/12/2022

"Arrived on site for dryer, inspected unit and work area. CX complaint was unit not powering on. Replaced control and tested still no power. I did further inspection and found losing power at the outlet. Advised CX to contact electrician to inspect the voltage from wall outlet and if any other problems continue we will have to contact techline."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Moody, TX 76557

David Z

Job Details: 12/12/2022

Arrived on site to diagnose dishwasher not running. On arrival customer advised me home depot has already collected and returned the unit. Unit not here to service. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Kyle, TX 78640

Andrew

Job Details: 12/12/2022

Arrived on site to test unit for thawing in both compartments periodically. Temps are correctly correct. Found compressor pulling 1amp(r600 unit). Evap motors working properly and thermistors were in range from control connections. Compressor was hotter than normal. Unplugged unit and allowed to cool down a bit. Found condenser was extremely clogged causing compressor to shut of on thermal. Cleared condenser and power unit back on. Advised customer to purchase thermometers to place in both compartments and to monitor. If issues persists recommend 2hrs on return visit. Along with current parts.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS00

Near Spicewood, TX 78738

Leonardo

Job Details: 12/12/2022

Arrived on site to test unit for oven not getting to temp. Test unit and average temp at 358? job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Spicewood, TX 78669

Luis

Job Details: 12/12/2022

"Arrived on site for drawer issues. Found drawer to operating correctly,adjusted rail bracket reinstalled drawer tested drawer operation unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Killeen, TX 76543

Tyler

Job Details: 12/12/2022

Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found cause of failure was due to large defrost issue in FC. After further testing found failing thermistors as well as harness disconnected from heater inside of freezer compartment. Replaced thermistors and reconnected harness and found unit functioning as designed. Inform customer to give unit 24 hours to stabilize temps. Call complete

We serviced a

WHIRLPOOL RANGE

Model JGCP436HL00

Near Austin, TX 78738

Leonardo

Job Details: 12/12/2022

Arrived on site to test unit for gas smell. Test unit and found gas smell coming from adapter at the main gas line coming from the wall. Customer will need a Plummer to fix the unit. Called safety to provide findings. Safety#7735213420

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Round Rock, TX 78681

Paul

Job Details: 12/12/2022

Arrived onsite for a dryer with the timer not working correctly. The customer stated it will not always start depending on where the timer is set and the customer showed me what it was doing. I found the switch in the timer not always closing and passing voltage from black to blue. I replaced the timer and tested. The dryer is working as designed. Unit has a Costco 1 year additional warranty. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78739

Luis

Job Details: 12/12/2022

Arrived on site for loud noise. Power cycled unit loud noise from cover and evaporator fan grill vibrating adjusted cover and grill

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Wimberley, TX 78676

Andrey

Job Details: 12/12/2022

"Arrived on site to test unit for not washing dishes, tested unit found wash motor is receiving voltage but not engaging, replaced sump assembly, tested unit unit now functioning properly, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/12/2022

"Arrived onsite for previously diagnosed parts. Installed the new pump and suspension. Unit operating as designed, no water leaks detected during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Leander, TX 78645

Kimo

Job Details: 12/12/2022

Arrived on site to install previously diagnosed parts. Upon arrival I installed new parts and tested unit and found unit operating as designed. Job completed.

We serviced a

KITCHENAID RANGE

Model KFGC558JSS01

Near Waco, TX 76712

Jonathan M

Job Details: 12/12/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the DSI board and tested the unit. Still had the same issue with the igniter not igniting the gas. Replaced the igniter and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

SAMSUNG WASHER

Model WA52M7750AV/A4

Near Georgetown, TX 78628

Lou

Job Details: 12/12/2022

"Arrived on site to inspect washer leaking water from the bottom. Upon further inspection, the customer advised that the unit is leaking water from the left and right sides and its flowing to the front of the unit. I tilted the unit back and found no evidence of a water leak. I felt in the wash base and found water inside the cutouts (photos). I placed the unit in diagnostics and found no error codes. Continued with testing and the unit is operating as designed with no leaks. I tested the unit several times in automatic test mode, manual test mode and normal wash cycles and could not duplicate the issue. The customer did advise that the leaking is intermittent and not with every load. I advised them of my findings and recommended they take a video and get photos of the leak if the unit continues to do so. I cleaned up the water I found inside the wash base. No water leaks observed during service and no repairs needed at this time, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Blanco, TX 78606

Andrey

Job Details: 12/12/2022

"Arrived on site to test unit for freezing food, tested unit found items pushed up all the way against back wall and tall bottles blocking vent causing a Interruption in airflow, damper is cycling properly, described to customer the proper loading procedures and that if air flow is interrupted then items will freeze in different places of the fridge, customer will rearrange, unit is running as designed job complete"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Hutto, TX 78634

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a range that is tripping the breaker. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and that appliance manufacturers do not recommend putting appliances on gfci or afci circuits as intentionally ungrounded parts can cause the circuits to trip. No repairs can be done to unit and customer will need an electrician to correct issue.

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ1

Near Austin, TX 78724

Matthew

Job Details: 12/12/2022

Arrived onsite for range maker noise while in use. Upon arrival inspected unit. Ran unit at 350 degrees and observed. Found that noise customer was experiencing was the ignition process taking place during cycling. Customers first gas range and was used to electric operation. Instructed customer on operation and normal noises. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC

Near Austin, TX 78737

Kevin

Job Details: 12/12/2022

"Arrived on site and found lid is broken on left hand side, after replacing it washer will now complete a diagnostic cycle, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG975H0HZ2

Near Manor, TX 78653

Matthew

Job Details: 12/12/2022

Arrived onsite for oven not igniting. Updated model and sn. Upon arrival inspected unit. Found gas valve stem not inserted into burner tube. Gas was active and igniter was functioning but gas was not being directed into the tube. Adjusted burner tube and tested. Unit is now functioning properly. Heated to 350 with no issues. Recommended customer allow to run minimum 30 minutes to allow shipping oils to burn off. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Austin, TX 78749

Kevin

Job Details: 12/12/2022

"Arrived on site and inspected dryer and did not find any excessive noise. Dryer is running normally. Confirmed airflow is good with airflow meter no further repair is required at this time. Could not duplicate customers experience during service calls, job complete"

We serviced a

MAYTAG RANGE

Model MGR7700LZ1

Near Austin, TX 78745

Scott

Job Details: 12/12/2022

"Arrived on site for heating issues . Found aluminum foil was covering the whole bottom of oven . Foil was blocking air vents and not allowing heat into oven . Removed foil . Double checked igniter ,all checked normal. Ran preheat, unit is properly. No gas leaks detected at time of service. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Andice, TX 78628

Kimo

Job Details: 12/12/2022

Arrive on to install previously diagnosed parts. Upon arrival I installed new door gasket and door trim. Tested unit and found unit operating as designed. Job complete.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Liberty Hill, TX 78642

Paul

Job Details: 12/12/2022

Arrived onsite for a refrigerator to possibly replace sealed system components. I found the unit was cycled off when I arrived. I opened the doors for a couple of minutes and the sealed system cycled on. I found the compressor making normal noise. I connected a test inverter and watt meter and tested the compressor. The unit went up to 169 watts and after two minutes it had dropped to 95 watts. The FC was at 1 degree and the RC was at 37 degrees. I left the doors open for a little bit and showed the customer the compressor ramping up. I explained to the customer that this is gonna happen when enough temp is lost or when the unit goes into ice making mode. I called techline and spoke with Drew SR# 7735254225 giving him all my test results. Drew did not recommend replacing any sealed system parts and stated this was normal operation. Call complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCGD506GSS00

Near The Hills, TX 78738

Leonardo

Job Details: 12/12/2022

Arrived on site to replace orifice to Lp. Replace orifice test unit and unit test good. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Moody, TX 76557

David Z

Job Details: 12/12/2022

"Arrived on site to follow up on refrigerator making a knocking / ticking sound when running at times. On arrival customer advised the noise was present, and I confirmed. Could hear a fairly quiet ticking / tapping coming from the rear of the unit in the cabinet. I removed the unit and taped down the tags and tape that can knock on the cabinet when fan is blowing. I also applied mastic to the dryer area. After putting the unit back in position I could not hear any other abnormal noises. With my head close enough I can hear what sounds like refrigerant moving through the yoder loop / evap area, which is a normal operating sound on this unit. Called findings into techline who has no additional repair recs, and finds noise within normal operating limits. SR 7734892312. Unit working as designed at this time. Call complete."

We serviced a

WHIRLPOOL OVEN

Model WOS72EC0HS01

Near Georgetown, TX 78628

Lou

Job Details: 12/12/2022

"Arrived on site to inspect wall oven timer not working. Upon further inspection, I found the unit connected to wifi. I placed the unit in diagnostics and checked error codes and found F6E0. Following tech sheet, I tested the unit and found the control panel needs to be replaced. I removed and replaced the control panel and assisted the customer in reconnecting the unit to WiFi on their phone and not the iPad. Tested the unit and it is operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Austin, TX 78735

Kevin

Job Details: 12/12/2022

"Arrived on site and inspected dryer and found it is not heating. Disassemble dryer and found harness to motor is not connected. After resetting connection dryer is working properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WED5100HC2

Near Killeen, TX 76542

Tyler

Job Details: 12/12/2022

Arrived on site for washer not working correctly. Upon arrival confirmed issue but found no errors. Found actuator wasnt fully adjusting between agitation/spin and leading to cam not setting right in either position. Replaced actuator then reassembled and tested unit. Found washer working as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bastrop, TX 78602

Joe Z

Job Details: 12/12/2022

Arrived onsite for display not operating correctly. Upon arrival inspected unit and the UI display is partially out. Need to replace UI. Replaced UI and test unit unit is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Maurice R

Job Details: 12/12/2022

Arrived onsite for MW light not working. On inspection I found that the 5 volt regulator w burnt on the control board. Installed the new control board and the light started working. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Georgetown, TX 78626

Vincent

Job Details: 12/12/2022

"Arrived on site for refrigerator sealed system. Gained access to compressor and recover refrigerant I pierced the dryer and no refrigerant came out. D-braced the condenser, dryer and compressor installed all 3 new. Braced everything and checked for leaks and no leaks where found. Charged the system and unit is now operating as designed. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Austin, TX 78703

Wesley

Job Details: 12/12/2022

Arrived onsite and repaired unit lighting issue by replacing the door switch. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Manchaca, TX 78652

Luis

Job Details: 12/12/2022

"Arrived on site. Removed compressor cover found traces of dye in drain pan and drain tube,low side pressure reading -25,removed evaporator cover found traces of dye on evaporator. Suction line has bent crimped tube coming out of liner wall call tech support sent pictures to tech support information being sent to product review team SR#7735254310"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/12/2022

"Arrived to inspect display issue. I found the unit was difficult to reset from control lock. The customer had already cycled the power and when I tested, it worked as designed. I advised the customer with operating procedures and tested. Operational test good."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Bruceville-Eddy, TX 76524

Jonathan M

Job Details: 12/12/2022

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised they had run a load of rugs through their washer and it never drained out and they have not been able to drain out the water since. Did confirm the customers complaint and checked underneath the washer. Found rug debris lined inside of the Tub and drain hose causing a clog. Removed the excess debris and tested the unit. The unit began to drain and operate as designed. Advise the customer against running rugs, blankets, or comforters due to issues balancing and issues such as these. The unit is now working as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Leander, TX 78645

Kimo

Job Details: 12/12/2022

Arrived on for a dryer that well lose power from time to time. Upon arrival I found that the unit had no power. I checked the breaker and found that it was on and then checked power at the wall and found that there was good power there. I continued my checks and found a loose connection and the Terminal block I corrected the and found that the unit now had powers i the ran a quick dry cycle but found that sometimes the start button would not respond. I then checked for codes and found a code for stuck buttons stored I then replaced the console and tested unit and found unit operating as designed. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Cedar Park, TX 78613

Paul

Job Details: 12/12/2022

"Arrived onsite for a refrigerator that is making ice now but not a lot. The customer stated the unit drops one, maybe two batches of ice a day. I tested the FC temp and it was at 0 degrees. I tested the icebox temp and found it at 7 degrees. I ran the harvest and fill test and both passed. I ran the fan test and found it working the first time I tried it. I tried it two more times and the fan would pulse starting up and slowing down. I replaced the fan and the main control. I tested the unit and the fan is working as designed. Call complete."

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Blanco, TX 78606

Andrey

Job Details: 12/12/2022

"Arrived on site to test unit for squeaking noise, tested unit found ceased idler pulley and worn out belt, replaced belt and pulley, tested unit unit running as designed, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Hutto, TX 78634

Cliff

Job Details: 12/12/2022

Arrived on site to diagnose a microwave that isn't heating. Found capacitor failed again and due to multiple failures customer is replacing unit.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HZ00

Near Holland, TX 76534

David Z

Job Details: 12/12/2022

"Arrived on site to follow up on ice machine that was overproducing ice. Tested bin thermistor and found it stuck at 4800 ohms, and not moving when submerged in ice. Replaced with new bin thermistor and verified resistence is where it should be. Call complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manor, TX 78653

Matthew

Job Details: 12/12/2022

Arrived onsite for washer 3/2 pressure system fault code. Upon arrival inspected unit. Found unit unplugged. Power unit and found drain pump activated and unit errored out. Could not put into diagnostics. Pressure hose was good. Replaced control. Calibrated and tested. Ran pressure sensor test and all test passed. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Austin, TX 78737

Luis

Job Details: 12/12/2022

"Arrived on site for no lights. Diagnosed defective leds,replaced defective led modules,all leds working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Wimberley, TX 78676

Andrey

Job Details: 12/12/2022

"Arrived on site to test unit for not advancing in cycle,tested unit found lid lock not engaging, replaced lid lock and tested, lid lock is now engaging but motor is just humming, inspected under unit and found failed capacitor leaking oil, replaced capacitor from truck stock W11395618, tested unit unit now functioning properly no leaks detected job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Austin, TX 78731

David S

Job Details: 12/12/2022

"Arrived on site for fridge filter head leaking and food freezing in the fresh food section. I inspected the unit and work area. I found the thermistor for the fresh food section is the plastic one. According to techline it needs to be replaced with a brass thermistor. I replaced the thermistor, the filter head and cover. I reassembled the unit and found the filter head no longer leaking. The unit is working as designed. Job complete."