We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPB2
Near Austin, Texas 78747
Matthew
Job Details:
09/20/2024
Arrived on site for unit. Not running a wash cycle. Ran diagnostics and found 4/3 error code for wash motor failure. Ran test and confirmed. Wash motor was not responding. Replaced motor and tested. Unit is functioning properly. No leaks present at this time. Used W11613479.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Round Rock, Texas 78665
Wesley
Job Details:
09/20/2024
Arrived onsite for nuissance tripping of breaker during oven preheat. Followed corrective action procedure as outlined in in sp W11490386. Including replacing bake and broil elements W10856603 and W11182108. Unit is now operating as designed without tripping the breaker. Builder advised to allow the unit to prime bake at 500f for minimum of 2 hrs after technician departure.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, Texas 78626
Miguel
Job Details:
09/20/2024
"Arrived on site for dishwasher running for 5 min then shows erro f9e1. Diagnostics shows f9e1, f5e1, f8e2. Diagnostics completed with no problem or errors. Replaced main control as precaution. Tested again and unit is working as designed. Call complete, ; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Austin, Texas 78727
Daniel A
Job Details:
09/20/2024
"Arrived on site to inspect washer not draining. Upon further inspection, I found that the drain pump harness was damaged and the wires were severed most likely from moving the unit during installatio. I repaired the wires so the customer can use the unit unit we can replace the wiring harness. I am ordering a wiring harness W11591637. No water leaks observed during service. I am scheduling the return service for 9/26; ordrng 1 W11591637 (Lower harness)"
We serviced a
GE DISHWASHER
Model GDF620HSJ2SS
Near Austin, Texas 78728
Daniel A
Job Details:
09/20/2024
"Arrived on site to inspect dishwasher leaking consistently. Upon further inspection, I gained access to the entire machine by pulling it out. I ran a heavy cycle and began monitoring and checking components for leaks points. All possible leak points looked good and I was not able to recreate the leak after 30 min of monitoring. The customer advised that they found a sraw at the bottom of the sump after a cycle. It is possible that the straw became positioned in a way that restricted the rotation of the spray arm allowing it to focus its spray at the door seam. This could be a possible cause for the leak and I informed the customer of my findings. Unit is operating as designed. Mo water leaks observed during service. Office to collect service charge."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM06
Near Hutto, Texas 78634
Wesley
Job Details:
09/20/2024
Arrived onsite and tested unit which had been in use and found both sections cooling to spec 5f in freezer and 36f in the fridge. Did however find unit airway beginning to close for fill tube misalignment causing flooding during the ice fill. Corrected the spout alignment and advised maintenance that the unit will need to be defrosted for 2 days to remove the ice now that the cause has been resolved. No parts used. Advised management on findings.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Round Rock, Texas 78681
Daniel A
Job Details:
09/20/2024
"Arrived on site to inspect ice maker not harvesting properly. Upon further inspection found that the ice maker is operating however while ejecting ice, the cubes will get stuck in the lever arm preventing the arm from moving and not starting the next cycle. I observed that the ice being ejected were stuck together so I reduced the water amount inlet to the ice maker. I informed the customer of my findings. The customer will monitor ice production going forward. Job complete, no water leaks observed during service."
We serviced a
MAYTAG DRYER
Model MGD8630HW4
Near Round Rock, Texas 78681
Daniel A
Job Details:
09/20/2024
Arrived on site to install previously diagnosed and ordered part per previous tech. I installed the drum assembly and resembled the unit. I tested the unit and the dryer is now operating as designed with no loud or unusual noises. No gas leaks observed during service. W10541657
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS4
Near Nolanville, Texas 76559
Sterling
Job Details:
09/20/2024
"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete no parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PVEXWS08
Near Nolanville, Texas 76559
Sterling
Job Details:
09/20/2024
On arrival verified complaint of Fc not cooling correctly. Ice is I still producing but slightly wet and ice cream is soft at top of Fc. Bottom of Fc is frozen solid. All fans are functioning. No excessive frost in Fc . Evap has full frost pattern. On inspection found condenser is fully covered in dust and fur. See pics. Advised customer to clean condenser and unit will function correctly again. Job complete no parts installed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Hewitt, Texas 76643
Jonathan M
Job Details:
09/20/2024
"Arrived on site for a wash machine that is continuously draining and isnt draining. Inspected unit and work area. The customer advised that they have tried to unplug and reset the machine several times but that it continues to drain whenever the unit is plugged in. I told her to cancel out the drain and found when I canceled the drain and attempted to start anything else, the unit would go back into the drain and would not cycle forward. I ran the unit through diagnostics and found an F1 E1 (main control fault) and F2 E1 (UI stuck key) error codes. I went ahead and replaced the control and ran the unit through the calibration cycle. Around the unit through an auto test and found the unit working and operating as designed. Call complete. W11603810."
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Killeen, Texas 76543
Sterling
Job Details:
09/20/2024
"On arrival verified complaint of unit leaking water. On inspection found water splash signs inside unit, checked drain pipe in wall. Pipe is good but valve is full of resin from water softener failure. Will need to replace valve. Ran cycle and found no leaks. No excessive wobble in tub. Recommend suspensions for shaking under load. Returning tech to REPLACE VALVE AND SUSPENSIONS. Reschedule for 9/27; ordrng 1 W10440786 (Suspensions)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Lorena, Texas 76655
Jonathan M
Job Details:
09/20/2024
Arrived on site for a refrigerator. That is making a humming noise. Inspected unit and work area. I found the unit running and operating normally upon arrival. The customer opened up the freezer door and advise that the sound it was making is exactly what she is hearing. She said that the unit makes this noise consistently and it just seemed really loud for the machine. I pushed up and pulled down on the refrigerator and found a slight variances of the noise. I went ahead and adjusted the feet on the refrigerator less than the sound coming from the unit. I came to access to the evaporator and found no ice buildup around the evaporator fan. I did not find any abnormal sounds coming from the unit. I cycled the icemaker to ensure that there is no water leaking from the icemaker fill tube. I did not find any water leaks present. I did advise the customer that what she is hearing is normal operation for this unit. Call complete. No parts were installed.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near Austin, Texas 78701
James K
Job Details:
09/20/2024
"WED8300SW0 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace WP3392519 thermal fuse. Also found thermistor to be OL. Element and cut off thermostats are reading good. Replace truck stock thermistor and still have same issue. Ordering WP8577274 thermistor, 279787 motor and WPW10111606 control. Office to reschedule ; ordrng 1 279787 (Motor) and 1 WP8577274 (Thermistor) and 1 WPW10111606 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ5
Near Austin, Texas 78751
James K
Job Details:
09/20/2024
"WFG550S0LZ5 Arrived on site to replace previously ordered parts. Upon arrival, inspected air shutter and found to be completely open (picture attached). Adjusted sit shutter to correct position and now unit is functioning as designed. No parts replaced"
We serviced a
WHIRLPOOL DRYER
Model WGD5605MW1
Near Austin, Texas 78721
James K
Job Details:
09/20/2024
"WGD5605MW1 Arrived on site for unit not drying properly. Upon arrival, customer mentioned unit does not produce heat. Upon closer inspection, found gas shut off valve to be closed (picture attached). Opened valve and re tested. Unit is now functioning as designed. No parts replaced"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Jarrell, Texas 76537
David Z
Job Details:
09/20/2024
"Arrived on site to diagnose washer not working properly. Examined unit but was having difficulty understanding the failure. Customer mentioned the basket would drop. I examined and ran the unit. Found water was filling to about 2-3 inches from the top of the basket, and as a result the tub was sitting on the floor. I tried clearing the pressure hose and retesting. Unit still filling way too high. Ordering a new control to resolve. Return visit set for 9/25.; ordrng 1 W11603810 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB10
Near Round Rock, Texas 78681
Scott
Job Details:
09/20/2024
"Arrived on site for fridge making multiple noises . Customer is hearing noises from back . Also has video of noise from freezer . Noise maker also making noise . Also grill is vibrating . Found fill chute with icicles hanging from tip. Ordering pads for compressor . Ordering grill for vibrating. Ordering icemaker ,valve Set return for 9/26. ; ordrng 1 W11282546 (Grill) and 1 W11645245 (Valve) and 5 Soundpadss and 1 Permagum and 1 W11172791 (Filter head) and 1 W11605929 (Chute)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Kyle, Texas 78640
Luis
Job Details:
09/20/2024
"Arrived on site for loud noise. Ran diagnostics loud noise from damper control,replaced defective damper control,ran diagnostics noise no longer present. Used wpw10196393"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Austin, Texas 78748
Luis
Job Details:
09/20/2024
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w1q736670,wpw10143759,w11506635"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, Texas 78731
Luis
Job Details:
09/20/2024
"Arrived on site for freezing in fresh food section. Found a defective damper control,replaced damper control,left damper disconnected powered unit on,air seeping around housing,added sealer around housing until air was no longer seeping through with damper door closed. Connected damper tested operation unit working as designed.used 212643,wpw10594329"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Austin, Texas 78746
Luis
Job Details:
09/20/2024
"Arrived on site for no ice. Unit running through a cycle,removed front cover found broken wire on cutter grid,let unit run ice forming on evaporator plate,replaced defective grid cutter. Used w10919199"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Jarrell, Texas 76537
David Z
Job Details:
09/20/2024
"Arrived on site to diagnose dead range. Customer clarified on arrival that last time they cooked, the front left element was in use and they saw it spark and power came off. I found the breaker was tripped on arrival. I checked the front left element and found the coil had ruptured. Oven and other burners seem good. Ordering front left element to resolve. Return visit set for 9/25. ; ordrng 1 W11563195 (Left Front Element)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Austin, Texas 78733
Luis
Job Details:
09/20/2024
"6134Arrived on site for loud noise. Found noise from condenser fan blade rubbing against housing,adjusted fan motor,housing and blade powered unit on noise no longer present. No parts used"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Maxwell, Texas 78656
Tim M
Job Details:
09/20/2024
"Arrived on site to test unit for gas leak. Upon arrival customer stated they started to smell gas after returning home one day. They called the gas company, per gas company unit has an internal leak due to failed pressure test performed. Used gas detector to test all connection points, regulator and all tubing coming up to it are all leak free. Gained access to the inside of the unit, checked all manifold connections and gas valve connections. Leak detector found gas leaking out of the orfice holder of the the left rear and front. Valves on the right side have no leaks. Unit will need the left rear and front gas valves to eliminate gas leak. Also will be ordering additional parts to ensure completion on return visit. Ordering parts, no parts installed, rescheduled for 09/24.; ordrng 1 W11620420 (L front gas valve) and 1 W11620109 (L rear gas valve) and 1 W11666003 (Front igniter) and 1 W11590249 (Spark module)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ1
Near Andice, Texas 78628
Miguel
Job Details:
09/20/2024
"Arrived on site for dishwasher rack not pulling out. Found back right wheel was not on track. Removed and replaced both adjusters. Verified operation. Call complete. W11545795, W11551541"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Georgetown, Texas 78628
Miguel
Job Details:
09/20/2024
"Arrived on site for refrigerator doors rusting. Pic taken. Replaced both ref side and fzr side doors. Swapped handles and shelves. Verified operation. Call complete. LW10912313, LW11026355, W11223753"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Andice, Texas 78628
Miguel
Job Details:
09/20/2024
Arrived on site for washer showing f5e2. Also found f5e3. Cleared codes. Inspected door latch and found brown wire not attached. Repair wire connector. Replaced door latch. Ran and completed diagnostics. Working as designed. Call complete. W11565030
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, Texas 78641
Miguel
Job Details:
09/20/2024
"Arrived on site for dishwasher giving error. Found f9e1, fae2, f9e2,f8e4. Found excessive suds in dishwasher. Found this was caused by using sink dish soap in dishwasher. Ran a few cycles to clear out. Cleaned and cleared water from drain pan. Replaced vent for error code. Verified operation. Call complete. W11649995"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Leander, Texas 78641
Miguel
Job Details:
09/20/2024
Arrived on site for refrigerator making noise when doors are opened and then randomly.confirmed noise coming from damper. Removed drawers. Removed air Chanel. Replaced damper. Verified operation. No noise. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Leander, Texas 78641
Miguel
Job Details:
09/20/2024
"Arrived on site for the refrigerator not dispensing ice, confirmed icemaker is working as there is ice in bucket. Removed bucket and tested auger and solenoid valve. Dispenser door also tested good. Found auger was not making contact with bin. Correctly set up and verified operation. Call complete. No parts."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Leander, Texas 78641
Miguel
Job Details:
09/20/2024
Arrived on site for refrigerator not making any ice. Customer says this happened before but they were able to get it going. Tested icemaker and it cycles. Verified temperature is good. Tested water and was not getting water to ice maker.. unhooked water under door. Verified valve is working and pushing water out but not getting through door. At user interface entered test 19. J2-1 - j2-8= bl-WH= 14vdc. Will need new door. Office will call to schedule. ; ordrng 1 W11616484 (Door)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Kyle, Texas 78640
Tim M
Job Details:
09/20/2024
"Arrived on site to test unit for arcing. Upon arrival customer stated unit starts to making arcing sounds during use at random times. Its been happening for some time. Tested unit, ran cycle with cup of water for 1 minute, no arcing or irregular activity. Gained access to inside of the unit, found no evidence of arcing or sparking throughout. Inspected wave guide, found magnetron antenna is in good shape, found a white substance on the wall of the wave guide. Took pictures and called tech-line to document SR#7739953885, did all inspections and per techline there is no evidence of any arcing marks or evidence of an issue. Per techline, customer should continue using it and if this issue arises again we would need a video of the food they are cooking and where the arcing is coming from. At this time unit is running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, Texas 78640
Tim M
Job Details:
09/20/2024
"Arrived on site to test unit for constant drain. Upon arrival customer stated unit got stuck in a drain and now anytime she plugs it in the drain pump engages automatically. Plugged unit in, drain pump kicked on and would not turn off indicating unit is stuck in a flood state. Inspected pressure hose, found no restrictions, kinks, or punctures. Unit has a pressure switch fault. Replaced control (W11607637) and applied power, drain pump did not engage immediately. Ran diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, Texas 78745
Tim M
Job Details:
09/20/2024
"Arrived on site to test unit for latch not locking. Tested unit and found latch is not actuating. Replaced latch (W11670519), started cycle but lid would still not latch. Inspected drain pump and found wires leading up to the pump have been severed and would need that full harness replaced. Also drain pump is not reading the correct resistance. Replaced drain pump (W11399437), harness (W11643701) and control (W11626074) as precautionary. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Austin, Texas 78733
Scott
Job Details:
09/20/2024
"Arrived on site for dishes not getting clean . Ran diagnostics,no error codes . Unit is not getting enough water . Ordering water valve . No parts installed . No water leaks detected at time of service . Return set for 9/25 . ; ordrng 1 W11684544 (Fill valve)"
We serviced a
JENN-AIR RANGE
Model JGRP548HL05
Near Austin, Texas 78757
Scott
Job Details:
09/20/2024
Arrived on site for small ovens door not closing right . Found Inner door liner bent . Ordering inner liner and hinges if needed . . Also builder mentioned his pitch sound even when range is off . Couldnt hear sound . Cal! To set return . No gas leaks at time of service . ; ordrng 1 W11318335 (Inner door liner) and 1 W11492275 (Knob controls) and 1 W11620696 (Control)
We serviced a
WHIRLPOOL WASHER
Model WFW9750WL01
Near Austin, Texas 78757
Scott
Job Details:
09/20/2024
Arrived on site for washer still leaking . Found tube from dispenser to tub wasnt completely on dispenser . Corrected position of tube . Ran couple test washes with top off and toe kick off . Started couple quick wash and bulky cycle . No leaks found . Drain stand in correct . . Advised customer to run couple loads . No evidence of over sudsing . No parts installed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, Texas 78757
Scott
Job Details:
09/20/2024
"Arrived on site for broken ice maker parts . Found ice bucket coupling had broken and auger shaft housing broken and some pieces cracked . Ordering mount in plate ,ice bin .set return 9/26; ordrng 1 Permagum and 1 W11347840 (Ice bin) and 1 W11573761 (Mounting plate chute)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, Texas 78757
Scott
Job Details:
09/20/2024
Arrived on site for light not turning off . Correct bulb is installed . Found light not responsive to commands . Found light triac cracked and burnt . Replaced control W11552018. Light is responding correctly .
We serviced a
KITCHENAID OVEN
Model KODE300ESS21
Near Austin, Texas 78732
Joe Z
Job Details:
09/20/2024
"Arrived on site for dented/scratched lower part of bottom oven door. Upon arrival,inspected unit and found dent on bottom right corner of bottom oven glass and dent on right side vent grill. Need to replace grill and cool glass. Ordering grill and glass. Office to reschedule ; ordrng 1 W11598202 (Vent)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, Texas 76504
Gerry C
Job Details:
09/20/2024
"WTW4816FW3 Arrived to inspect leak. Prior to entry into the home, the customer advised me on the phone that the machine is actually overfilling and then spilling out at the full flow rate, not leaking. The service test mode had F9E1, F3E1, F8E1 and F8E3 and I cleared for testing. Prior to any operational tests, I found the pressure line, when tested from the control area, was completely restricted and could not be blown through at all. I found the pressure line was kinked at the lower attachment point due to factory mis-routing. I was able to fully correct the kink and routing issue and test. The unit regained all normal functions and operated as designed. Further testing to a complete fill in customer mode reflected the repair success. No leaks observed during service. Drain safety strap was not attached and I corrected."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, Texas 76504
Gerry C
Job Details:
09/20/2024
WTW4816FW3 Arrived to inspect no power. I found the machine would not react to any inputs and I verified power to the control and it had the LED pulse. I tested all loads and found no items out of range and no shorts to the chassis. Control has been ordered. No leaks observed during service. ; ordrng 1 CONETS (Client requests first job in morning)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near The Hills, Texas 78738
Joe Z
Job Details:
09/20/2024
"Arrived on site for making noise. Upon arrival, test unit and confirmed noise. Disassembled unit to inspect all moving parts. Found idler pulley and drum supports have failed. Repaired unit using kit 4392067. Also ran a vent test and test failed. Disconnected hose and test passes. Advised customer to have vent cleaned. unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOEC5030LZ00
Near Austin, Texas 78744
Matthew
Job Details:
09/20/2024
"Arrived onsite for unit tripping breaker. Confirmed breaker is tripping. Confirm supply voltage and polarity. Pulled unit and replaced bake and broil elements as well as the control. Tested and unit is still tripping. Check per service pointer w11490386. Recommend customer try a non D square breaker, preferably one with less nuisance tripping . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Manor, Texas 78653
Matthew
Job Details:
09/20/2024
Arrived onsite for damaged door. Found inner door liner cracked beyond repair. Would allow air migration into insulation. Replaced door. Unit is functioning properly. Job complete. Used w11581451 and w11223753
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Manor, Texas 78653
Matthew
Job Details:
09/20/2024
Arrived onsite for unit not starting a cycle unless weight was present on lid. Ran several tests and couldnt duplicate any issues. Had customer run cycle as normal and called customer back to check-in. Customer stated unit is functioning properly. Job complete. No parts used
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Hutto, Texas 78634
Wesley
Job Details:
09/20/2024
Arrived onsite and found unit operating with failed pump leaking and causing breaker to trip. Replaced sump and motor. Unit is now operating as designed. W11613570
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Hutto, Texas 78634
Wesley
Job Details:
09/20/2024
Arrived onsite and found a sponge had been placed in the fill spout opening and was blocking the normal fill function. Removed sponge and thawed spout. Unit is now operating as designed. Advised customer on repair. No parts used.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near Hutto, Texas 78634
Wesley
Job Details:
09/20/2024
Arrived onsite for complaint of light always on. Determined oven control lighting circuit shorted closed. Replaced main control. Unit lighting is now operating as designed. Advised customer on repair. W11620680
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, Texas 78717
Daniel A
Job Details:
09/20/2024
Arrived on site to inspect dishwasher door that fell down suddenly and hit the customers leg. Upon further inspection I pulled out the dishwasher and observed that the left hinge spring has failed due to the plastic spacer breaking (photo). Diagnosed that the left hinge is the cause of the door falling not the customers actions. Diagnosis complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Austin, Texas 78717
Daniel A
Job Details:
09/20/2024
Arrived on site to inspect refrigerator leaking water onto the top shelf from what appears to be the freezer section. Upon fight inspection I measured the FC temp as -4 degrees and the RC 34 degrees. I gained access to the evaporator and found it to have a good frost pattern and no cooling issues. I observed that the evaporator drain was frozen causing water to flow into the fresh food section. I cleared the drain and made sure there was no blockage or leaks beside. Unit is no operating as designed. No water leaks observed at the end of service. No parts installed.
We serviced a
KENMORE REFRIGERATOR
Model 596.76264700
Near Holland, Texas 76534
Gerry C
Job Details:
09/20/2024
"596.76264700 Arrived to install parts. Prior to installing, I tested temperatures and found the RC 30.1 and FC 17. After additional monitoring time, while working on a different appliance, the RC declined to 24 and the FC declined to 15. Viewing the sealed system via thermals showed it was underperforming significantly and the cause for the FC never reaching temperatures cold enough for ice production. I verified the thermistor was off by approximately 20 degrees, but with the cooling issue, the unit would not be able to reach low enough temperatures to produce ice. I advised the customer of my additional findings and they elected to not proceed and will be replacing the machine. No leaks observed during service."
We serviced a
MAYTAG WASHER
Model MTW5870TW0
Near Waco, Texas 76704
Tyler
Job Details:
09/20/2024
Arrived on site for washer not completing cycles. On arrival confirmed issue and found lid switch broken. After replacing lid switch wp8318084 I tested unit and found timer intermittently failing to rotate into spin. Replaced timer wpw10111389 and retested unit. Found washer working on multiple cycles. No leaks found Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near New Braunfels, Texas 78132
Andrey
Job Details:
09/20/2024
"Arrived on site to test unit for grinding noise, tested unit found reservoir cap fell off causing pump to run dry, secured cap and tested, all components are working properly, no leaks detected job complete no parts installed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Holland, Texas 76534
Gerry C
Job Details:
09/20/2024
"WTW5057LW0 Arrived to inspect failure to complete cycle. The customer advised they would have to restart the machine after it would fail, in drain and spin. Several occasions, the machine did not make it far enough through the cycle to dissolve the detergent. I found multiple instances of long fill errors and after testing within service mode, was able to observe the cold valve intermittently only trickling. I removed and replaced the valve assembly and tested. The unit resumed normal functions and operated as expected. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPM2
Near Bartlett, Texas 76511
Gerry C
Job Details:
09/20/2024
WDF341PAPM2 Arrived to inspect not washing. Service test mode had 4-3 and I cleared for testing. I found the circulation pump would not operate and I verified line VAC to it. I removed and replaced the pump assembly and tested. The unit resumed normal operations and no leaks were observed during service.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Bartlett, Texas 76511
Gerry C
Job Details:
09/20/2024
"NTW4519JW2 Arrived to install part. Prior to part installation, I entered service the mode and found F7E1 and F2E1 and cleared. Inspection of the shifter revealed a large mass of debris had lodged within the speed sensor wheel. I removed the debris, recalibrated and tested within automatic and customer modes. The gear case cover was missing and I found and reinstalled it. The machine fully regained all functions and operated as designed. No leaks observed during service. Drain safety strap added."
We serviced a
WHIRLPOOL RANGE
Model WFE714HLAS0
Near Copperas Cove, Texas 76522
Sterling
Job Details:
09/20/2024
On arrival verified complaint of broil not shutting off. When running bake the broil relay stays engaged. Replaced control and ran bake cycle unit is now cycling correctly job complete installed wpw10340304
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRL01
Near Killeen, Texas 76549
Sterling
Job Details:
09/20/2024
On arrival verified complaint of not making ice. On inspection found ice maker is seized up and leaking water. Replaced ice maker and cleared up all ice flows. Unit is now functioning and ice maker is starting cycle. Job completed installed 2198597
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Killeen, Texas 76542
Sterling
Job Details:
09/20/2024
"On arrival verified complaint of noise. Inspected unit and found no signs of physical damage, all rollers, idler, blower and motor are. Tight with no wobble. No excessive movement in any of them. Tub was slightly out of round. Reassembled and ran a full cycle with towels for 45 minutes. No abnormal noise was identified. Spoke to service thread and documented with TL 7739818305. Job complete no parts installed"
We serviced a
WHIRLPOOL OVEN
Model WFES3030RS0
Near Killeen, Texas 76542
Sterling
Job Details:
09/20/2024
"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Waco, Texas 76710
Tyler
Job Details:
09/20/2024
Arrived on site for ice machine needing sealed system. On arrival found no errors in diagnostics nor any immediate failures in system and ran a diagnostics cycle then a normal cycle. During tests and normal operations I found 3 batches of ice being made. I did find very low water flow with and without filter installed. Tried replacing valve w0897719 and then found housing no longer sealing to new filter customer provided. Found a hissing noise in system but theres no leak or failure. Rescheduled customer for 09/27/24 and ordering W11266112 housing. Informed customer to allow unit to run the entire next week with filter removed to fill bin with ice.; ordrng 1 W11266112 (Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Robinson, Texas 76706
Tyler
Job Details:
09/20/2024
Arrived on site for refrigerator not making ice or dispensing water. On arrival found lower ice maker and dispenser working but found triple valve in rc failing to get water to upper rc icemaker. Replaced valve w11579561 and tested for leaks. Found no leaks and dispenser and both ice makers working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near New Braunfels, Texas 78130
Andrey
Job Details:
09/20/2024
"Arrived on site to test unit from ice maker, customer stated that water drips from water dispenser after cup has been poured and that ice chute gets clogged with ice and slowly starts melting dripping water from ice dispenser, explained to customer that if they noticed ice not dispensing chute needs to-be cleared by customer, tested dispenser found a few drops of water drips after cup is poured , advised customer to keep cup in place few seconds longer after pour to prevent drip on the door, unit is functioning as designed no leaks detected job complete, no parts installed"
We serviced a
FRIGIDAIRE FREEZER
Model FPFU19F8WF4
Near Seguin, Texas 78155
Andrey
Job Details:
09/20/2024
"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, unit has a failed defrost system, evaporator fan not engaging, will need to replace control, evaporator fan, defrost heater, defrost heater harness and thermistor, ordering parts this will require a second tech to assist with uninstalling the units, office to get authorization and reschedule ; ordrng 1 5304524953 (Defrost heater) and 1 5304523741 (Evaporator fan) and 1 5304524828 (Defrost heater harness) and 1 5304536820 (Control) and 1 5303918775 (Thermistor)"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Luling, Texas 78648
Andrey
Job Details:
09/20/2024
"Arrived on site to test unit for drain pump staying on, tested unit found control unresponsive, will control to fix issue, ordering part rescheduled for 9/27; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Lockhart, Texas 78644
Andrey
Job Details:
09/20/2024
"Arrived on site to test unit for noise,tested unit found noise coming from evaporator fan, exposed evaporator and found a chuck of ice on top of fan scroll, ever time ice maker fills with water a small amount of water leaks from fill tube running down back of wall accumulating on top of scroll, removed ice , added silicone bead around chute and leveled unit, unit is now running as designed, no leaks detected job complete no parts installed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near The Hills, Texas 78738
Joe Z
Job Details:
09/20/2024
"N.nd leaking. Upon arrival, inspected unit. Found both left and right adjusters have failed. Foumd evidence of leaking. Ran unit for a while and cannot find leak. Will need to retest once all parts are replaced. Also found customer is not using rinse aid. Advised customer of benefits of rinse aid such as drying and help with residue. Need to order all parts for adjusters. Office to reschedule ; ordrng 1 WPW10588164 (Left housing) and 1 WPW10588165 (Right housing) and 2 WPW10250160 (Clip)s and 2 WPW10195839 (Adjuster strap)s and 2 WPW10195840 (Positioner)s and 2 WPW10250162 (Cover)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lockhart, Texas 78644
Andrey
Job Details:
09/20/2024
"Arrived on site to test unit for no ice production, tested unit found ice maker not responding to diagnostic, replaced and tested, ice maker is now running as designed, no leaks detected job complete installed W11700250"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Buda, Texas 78610
Andrey
Job Details:
09/20/2024
"Arrived on site to test unit for no power, tested unit found loose connection on L1, secured connection and tested, unit is now running as designed, job complete no parts installed"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near San Marcos, Texas 78666
Andrey
Job Details:
09/20/2024
"Arrived on site to test unit for not turning on, tested unit found motor not engaging no response from relay on control, replaced control relay is engaging but motor not engaging, will need to replace motor to fix issue, when ordering the parts noticed that control that is in the parts breakdown does not match the control that was installed, ordering control as well, motor and control will need to get replaced on return visit office to reschedule installed W11728014; ordrng 1 279827 (Motor) and 1 W11591402 (Control) and 1 WP8577274 (Thermistor)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Austin, Texas 78735
Tim M
Job Details:
09/20/2024
"Arrived on site to replace previously diagnosed part. Replaced control (W11550649) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS6
Near Austin, Texas 78737
Tim M
Job Details:
09/20/2024
"Arrived on site to test unit for not draining. Upon arrival customer stated after the initial repair they ran a cycle and it did not drain at all. Inspected hoses and found it installed backwards and siliconed. Removed old hose and replaced with new drain hose (WPW10545278), replaced drain pump (WPW10348269) as precautionary. Tested unit, unit is now draining and is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Dripping Springs, Texas 78620
Tim M
Job Details:
09/20/2024
"Arrived on site to test unit for leaking. Upon arrival customer stated the first time they used their unit it started leaking from the rear on the left side. Not the drain hose but behind the panel. Ran a regular load and monitored, found leak is forming at the drain hose. Found hose fitting loosely. Replaced hose (W11551765) and ran a cycle, no water is leaking and hose is properly sealing. Unit is now running as designed, job complete."
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Bastrop, Texas 78602
James K
Job Details:
09/20/2024
"MVWP576KW1 Arrived on site for unit making spinning noise. Upon arrival, entered diagnostics and found bearings in gearcase to be faulty. Proceeded to replace W11454738 gearcase. Ran diagnostics and found unit functioning as designed. No water leaks detected at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Bastrop, Texas 78602
James K
Job Details:
09/20/2024
"WTW5015LW0 Arrived on site for unit not starting. Upon arrival, customer mentioned the unit will start sense then soon after, will indicate done. Proceeded to inspect capacitor and found 0 MFD. proceeded to replace W11395618 capacitor. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."
We serviced a
WHIRLPOOL OVEN
Model RBS307PVS03
Near Austin, Texas 78738
Joe Z
Job Details:
09/20/2024
"Arrived on site for not heating. Upon arrival, inspected unit and found fracture on bake element. Need to replace bake element. Replaced element WPW10207397. Test unit by preheating to 350. Unit preheated correctly. Job complete."
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS3
Near Austin, Texas 78738
Joe Z
Job Details:
09/20/2024
Arrived on site to install previously ordered parts. Replaced panel but there is a sticky residue on underside of panel that needs to get removed with adhesive remover solution. Also test unit with new leds and there is no change. Need to order control. Ordering control and adhesive remover ; ordrng 1 WPW10727063 (Control) and 1 Adhesiveremover (Adhesive remover)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHC2331PFAA
Near Austin, Texas 78738
Joe Z
Job Details:
09/20/2024
"Arrived on site for makes noise. Upon arrival, found noise coming from evaporator fan. Found blade hitting piece of ice. Cleared ice and unit is now operating correctly. Job complete"
We serviced a
MAYTAG WASHER
Model MVW5430PBK0
Near Waco, Texas 76710
Jonathan M
Job Details:
09/20/2024
"Site for a washing machine that is not starting cycles. Inspected unit and work area. I ran the unit through diagnostics and found an F9 E1 (long drain) and an F2 E1 (Stuck key) error codes. I ran the unit through an auto test and found the unit would not attempt to drain. I gained access underneath and found a wire split going to the drain pump, causing the issue. Ordering the lower harness and rescheduled the customer to 9/25.; ordrng 1 W11643701 (Lower harness)"
We serviced a
WHIRLPOOL OVEN
Model WFES3030RS0
Near China Spring, Texas 76633
Jonathan M
Job Details:
09/20/2024
Arrived on site for a range that has no power. Inspected unit and work area. The customer advised that the builder had sent somebody out a few days ago to take care of the oven and it has been working ever since. I did go ahead and test the unit and found that the unit was heating an operating as designed without tripping the breaker. I ask the customer what exactly he did. They explained that he did what they call a burn off and ran both the bake and broil elements for several hours. The unit is working an operating as designed. Call complete. No parts were installed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Jarrell, Texas 76537
David Z
Job Details:
09/20/2024
"Arrived on site to diagnose microwave that was making loud noise when in use. On arrival customer said the noise had actually stopped, but it was recommended to have the unit checked out either way. I accessed the HV system and blower and ran the unit with a cup of water. All noises were within normal parameters, and it was operating quietly. Found no sparking or evidence of HV failure. Until working as designed. No parts needed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, Texas 78640
Leonardo
Job Details:
09/20/2024
"Arrived on site to test unit for gas smell after turning burners off. Smell goes away after 20-30 seconds. Test all burner and office and valves. No leaks present, ran test at regulator and valve no leaks present. Advised customer that gas smell after using the burners can linger for 20 seconds or so. Customer does not smell gas when unit not in use just after using the burner and turning off. Job complete. NO PARTS ISED."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Kyle, Texas 78640
Leonardo
Job Details:
09/20/2024
Arrived on site to test unit for whistling sound when unit is filling. Found sound is coming from fill valve due to low water pressure. Opened the faucet at the sink and low water pressure. Customer said the builder was going to fix the pressure soon. Problem is not enough water pressure fill valve is opening and closing at this time job complete. NO PARTS USED
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Buda, Texas 78610
Leonardo
Job Details:
09/20/2024
Arrived on site to test unit for oven not igniting right away some times making gas smell. Test unit by turning oven on to 350 and bake igniter clicked 3 times and no ignition. Checked storage drawer and found baking sheet hitting igniter created a short no allowing oven to ignite. Removed baking sheet turned oven on and unit preheated to 350 and ignited right away. Job complete. NO PARTS USED.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Austin, Texas 78744
Leonardo
Job Details:
09/20/2024
Arrived on site to test unit for unit tripping breaker. Checked terminal block and all test good. Turned bake on to 500? and unit tripped at around 180?. Turned breaker back on and turned bake again to 500? called Techline and ran test with Techline and per Techline is not the unit making breaker tripped. Unit pre heated to 500? advised customer to leave unit on for 2 hours to do another burn out. SR#7739583470 NO PARTS USED.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Austin, Texas 78735
Leonardo
Job Details:
09/20/2024
Arrived on site to test unit for door not closing. Test unit and found door latch in the close position not allowing striker to connect correctly. Removed front door panel to get to door latch. Secured latch to the open position and door closing as designed at this time. Job complete. NO PARTS USED.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near Austin, Texas 78749
Leonardo
Job Details:
09/20/2024
Arrived on site to replace float switch. Relaxed switch test unit and unit test good job complete. No leaks present at this time. W11545764
We serviced a
MAYTAG WASHER
Model MVW7232HC2
Near Cedar Park, Texas 78613
Daniel A
Job Details:
09/20/2024
"Arrived on site for washer not completing cycles. Upon further investigation i placed the unit into diagnostics and I began component testing and verified that the suspension, latch, valves, agitation and spin, drain pump were operating as designed. I observed that the right front foot was not completely making contact with the floor so I adjusted the leg. I calibrated the unit and asked the customer to monitor the issue and contact us if future service is needed since I could not isolate a component with an issue. No water leaks observed during service. No parts installed"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Buda, Texas 78610
Andrey
Job Details:
09/20/2024
"Arrived on site to test unit for no power, tested unit found breaker tripping, inspected harness and found a broken wire shorted to ground, fixed wire with butt splice and tested, unit is now running as designed job complete no parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ11
Near New Braunfels, Texas 78132
Andrey
Job Details:
09/19/2024
"Arrived on site to test unit for lights not working in FC, tested unit found lights are working, inspected switch and found it working properly but when removing switch found connection loose, secured connection and advised customer to monitor, if issue returns then the switch will need to be replaced at this time job complete no parts installed"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Uhland, Texas 78640
Andrew
Job Details:
09/19/2024
Arrived on site to test unit for gas leak. Found air shutter on burner tube was wide open preventing burner tube from burning properly and releasing excessive gas. Adjusted shutter and unit now working as designed. Customer satisfied with improvement. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, Texas 78640
Andrew
Job Details:
09/19/2024
Arrived on site to test unit for not dispensing ice. Found auger motor was frozen preventing it from engaging. Thawed motor out and unit is now working as designed. No parts replaced at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, Texas 78736
Tim M
Job Details:
09/19/2024
"Arrived on site to test unit for no resistance on the door. Inspected unit and found spring has broken off of the hinge. Will need a hinge replacement. Replaced L hinge (W11712995) and tested unit, unit is now functioning as designed, job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, Texas 78634
Wesley
Job Details:
09/19/2024
Arrived onsite and found oven caninet liner smoking. Inspected and tested and found all base functions correct and no mechanical or electrical issues at fault. Determined cause to be grease spill. Advised customer on cleaning to reset the oven for use. All else checks good. No parts needed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Round Rock, Texas 78665
Wesley
Job Details:
09/19/2024
Arrived onsite and found unit operating with failed control not reading pressure. False emergency drain. Replaced the control. Unit is now operating as designed. W11124783
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Georgetown, Texas 78633
Lou
Job Details:
09/19/2024
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the u;it continues to make noises since the previous repair. Customer opened the RC doors and the damper motor came on and was making a loud rattling noise and customer advised it was the noise that shes been hearing since previous repair. Customer removed the food items and I disassembled the RC section to gain access to the damper control. I removed and replaced the damper control and retested in diagnostics test #3 and the unit is operating as designed. Reassembled the unit and retested and unit continues to operate as designed. No water leaks observed during service, job completed. WPW10479155"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ10
Near Andice, Texas 78628
David Z
Job Details:
09/19/2024
"Arrived on site to diagnose microwave that had a partial display. Examined unit and found display was heavily pixelated / not staying constant. Adjusted cables on control and no change. Replaced control and tested. Found display came on as normal, but quickly after pixelated. Found unit turns on and runs, but may need other components replaced if there's a load issue. Once I reseated everything and ran it, it seemed fine for about 30 seconds before it pixelated again. Ordering LCD display board. Office to schedule return. Once LCD board is replaced please confirm proper function.; ordrng 1 W11333816 (LCD Board) and 1 W11590866 (Humidity sensor) and 1 W10754299 (Mag) and 1 W11678970 (Capacitor) and 1 W11256462 (Diode)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Georgetown, Texas 78633
David Z
Job Details:
09/19/2024
Arrived on site to diagnose washer that was not finishing and senting an F8E1 error for Long Fill. Tested valves and found cold valve was barely trickling. Pressure at hose was good. Replaced valve assembly and tested. Verified proper function. Found no water leaks present. Parts used - W11621181. ; O-emld tckt