Arrived on site for right rear burner not igniting. Upon arrival test unit and found no spark at right rear burner. Test module and is good. Need to replace electrode. Replaced right rear orifice holder W11590248 which contains electrode. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on to test replace previously diagnosed ice chute and bin, replaced and tested, unit is now running as designed, job completed"

"Arrived onsite for unit not washing dishes properly. Upon arrival inspected unit. Found stored error codes 7/1,6/6, 6/1. Ran unit and found good water level and heating element did energize. Water temperature seems to be the biggest factor. Recommending replacing OWI sensor due to very low water temperature reading. Rescheduled for the 20th, preferably AM.; ordrng 1 WPW10705575 (OWI)"

"Arrived on site to diagnose refrigerator that had some ice building in the FC. Examined FC and confirmed that there was a light icing/frost in the front of the shelves that was normal for an air leak. Found no evidence of a defrost issue, and door likely was not fully sealed. I checked the gasket and found gasket is flat and working properly. Advised ti make sure nothing goes in the pizza pocket except pizzas. I checked temp settings since customer said some items like lettuce were going bad quicker. I found RC set to 33, which was too cold and likely spoiling the lettuce. This should resolve all issues, no mechanical failures found. Call complete."

Arrived onsite for burner not igniting. On inspection the burners not igniting had the caps off center from them cleaning them. Informed the customer on how to maintain the cooktop. No gas leak detected during inspection.

"Arrived on site to diagnose cooktop that is moving around and isn't secured to tabletop. I found straps installed by builder, but never screwed into the cabinets. I received approval from the customer to screw the straps to the cabinet walls and secure the cooktop. Repair completed."

"Arrived on site to test unit for not drying dishes, tested unit in diagnostics cycle, all components are activating properly and heater is getting hot, noticed that the rinse aid dispenser is completely empty, stated to customer that dishwasher is designed to run with rinse aid, customer will try running a cycle, if issues persist customer will call us back , at this time unit is running as designed job complete"

"Arrived on site for water leaking. Removed upper cover found broken defective water valve,replaced valve tested water dispenser and icemaker fill good no leaks."

"WFG515S0JS2 Arrived to inspect ignition issues in oven. I found the unit would not reignite after preheat. The igniter lower bolt was loose and the igniter had excessive soot. I found the burner tube lower section slightly deformed, allowing too much air in at the shutter. I corrected the issue and replaced the igniter and tested. Operational test good, no gas leaks detected during service."

Arrived on site for buzzing noise . Found one of unit fan is louder then normal. Can tell which fan . Replaced evaporator fan. Unit is still making noise. Ordering condenser fan . No water leak detected at this time. Call to set return . ; ordrng 1 W11623099 (Condenser fan)

"Arrived on site to test unit for top rack issues, tested unit found stops broken causing top rack to fall off, replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to follow up on washer that was making noise and not draining out. Replaced lid lock and tested unit. Confirmed some loud belt noise coming from bottom of unit. Replaced the belt and cam to resolve. Tested again and found noise improved. Unit passed diagnostic test. Repair completed.

Arrived on site for washer walking and jumping. On inspection found that this unit is under SP W11684122 ordering basket and another suspension set the other are blown out again. Office to reschedule once part arrives.; ordrng 4 W11217817 (Suspension)s and 1 W11172199 (Basket)

Arrived on site for not drying dishes. Upon arrival ran diagnostics and there are no saved error codes. Inspected and test heater and has correct resistance of 13 ohms. Ran diagnostic cycle and got 120 to heater. Noticed rinse aid dispenser is completely empty. Talked to customer about benefits of using rinse aid along with placement of dishes. Customer will begin using rinse aid. Unit is operating as designed. Job complete

"WMH53521HZ06 Arrived to inspect no vent. I verified the issue and could hear the relays clicking with the changing speeds, when selected. The capacitor tested fine, but spinning the blower by hand, caused the unit to work. I found the yellow wire in the compound blower connector, was not fully seated and after correcting, the issue was resolved and the unit operated as designed."

Arrived onsite for a DW with a broken adjuster. Upon arrival I found this to be true. I replace the adjuster and tested unit and found unit operating as designed.

"Arrived on site for washer not turning on, randomly falling all leds lights when not being used, and complete turning off as soon as it was on (per videos customer was able to provided of failure). Upon arrival confirmed failures and couldnt get unit to enter diagnostics at all. Replaced encoder and hmi controller and retested unit. Found washer working as designed with no leaks. Call complete"

Arrived on site for refrigerator making ice. Upon arrival confirmed issue and found ice maker had made one batch then quit. Upon further testing I found the filter had gotten clogged and water was only being let in when it was removed. Informed cust9mer of findings and recommended replacing filter. Customer is gonna buy filter and let us know if anything changes. Call complete

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new t fuse. And tested the unit and found uni5 operating as designed

"Arrived onsite for cooktop burner not working. On inspection the customer had tried to clean the cooktop and water went between the burners and leaked into the cabinets. I informed the customer that you can not poor water over or by the burner because it will leak to the bottom of the cooktop. Gave customer some maintenance tips to help,keep his cooktop going. No gas leaks detected during service."

"Arrived onsite for a for a DW that is leaking from underneath. Upon inspection I found that the leak was caused from the wash motor I am ordering the sump&motor and having office reschedule. Customer asked that I leave the unit out for her to clean up/dry the water out from behind the cabinets, to which I obliged. ; ordrng 1 W11416363 (PUMP&MOTOR)"

"Arrived on site to test unit for leaking water, tested unit found dispenser is overflowing causing water to splash around, replaced dispenser and redesigned tub rig , tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged and I plugged it in. I heard the start device click and the compressor attempted to turn on, but it hummed for approximately 5 seconds and stopped. I found the compressor is locked up and will need to be replaced. I am ordering the compressor, UV dye drier, access valve, R600 kit, NITROGEN, CNOTE-2HR JOB. Unit left unplugged and no water connections to unit. ; ordrng 1 W11635510 (Compressor kit) and 1 WPW10143759 (UV DYE DRIER) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 NITROGEN (NITROGEN) and 1 CNOTE (2HR JOB) and 1 CNOTE (PLACE ON CANCELLATION LIST)"

"Arrived on site for refrigerator needing previously diagnosed bail arm and extension. Upon arrival reconfirmed issue and installed parts, found ice maker still work8ng as designed and could now shut off as needed. Call complete"

"Arrived on site for a refrigerator that has LED lights out in the refrigerator and freezer sections. Inspected unit and work area. I did confirm the customers complaint and found the left front refrigerator light out, causing all the other lights to dim. Replaced the LED light and tested the unit. The unit began to work and operate as designed. The customer is under the year warranty from a previous repair back in December so there was no need to collect payment. Call complete."

"Arrived on site to test unit for not producing enough ice, customer denied service stated that unit is running properly,no service provided no fee collected"

Arrived on site for ui issues . Found UI changing cycles bye itself. Replaced console . No error codes stored . Unit is responding correctly. Job complete

"Arrived on site ,replaced door panel and handle . No other issues detected. No water leaks detected at this time. Job complete."

"Arrived on site to inspect range oven not heating properly. Upon further inspection, I tested the oven on bake and found the unit making a clicking noise, but the ignitor not arcing. I pulled the unit out and found the ignitor harness not connected to the ignitor. Connected the ignitor and retested and unit is operating as designed. Tested the cooktop burners and found the front left and right burners flames not adjusting from high to low simmer. Adjusted the burners and retested and all burners are operating as designed. No gas leaks detected during service, job completed."

"7/14/23 17:23: PR rspndd 7/14 FRI, Arrived on site and installed RC door provided by builder. Job complete"

Arrived on site. Replaced both damaged doors and nameplate. Job complete

"Arrived to inspect light issue. I found the unit will require the replacement LED modules as described in Technical Service Pointer #: W11606409 Rev G. Office to order modules and contact the customer to arrange return service, per customer request. SP S84638 No leaks observed during service.; ordrng 4 W11632139 (LED Module)s"

"Arrived onsite for inefficient drying and found unit operating with moderate poor airflow due to long duct, but had been thoroughly cleaned. Tested. No error codes unit is operating properly. Customer using dryer sheets which is affecting sensor function. Recommended using time dry to allow seemless use of dryer sheets. Advised customer on findings and determined unit is operating as designed."

Arrived on site. Replaced both damaged doors and nameplate. Job complete

Arrived on site for ongoing icemaker issues. Upon arrival test unit and icemaker is not responding. Checked voltage at icemaker and is correct. Need to replace icemaker. Replaced icemaker W11455232. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site. Found defective door panel skin,replaced panel skin."

Arrived onsite for unit leaking. Upon arrival inspected unit. Found drain pan completely frozen. Thawed and inspected. Found obstruction in tube. Cleared line and tested. Also found that unit is not level due to floor bowing . This will lead to poor draining overall. Notified customer that this must be corrected. If not corrected and leads to continued freezing a service charge will be assessed. Job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit intermittently shutting down and not cooling and per techlines recommendations, I removed and replaced the UI and HV controls and tested the unit. Unit is currently operating as designed and cooling properly. No water leaks observed during service, job completed."

"Arrived on site to install previously ordered parts. Installed sensor WPW10181986, and control W11620481"

Arrived onsite for unit leaking. Upon arrival inspected unit. Found cracked valve. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived on site for a refrigerator that wont seal on the refrigerator door gasket. Inspected unit and work area. The customer advised that they just bought this unit and are having issues with water leaking onto the floor from a gap of the up at the top left-hand corner of the refrigerator door. The customer showed me that he was able to slide in a business card up at the top corner. I attempted to adjust the hinge up at the top, right hand corner to make a better fit and was unsuccessful. I found that the center mullion was bowed, causing the issue. I called Whirlpool Techline and spoke to Brandon SR# 7736862408. He had me take several photos of the issue and advised that the center million was sticking out way too far for the gasket to properly seal. He advised that the unit would be sent up to review and to tell the customer that whirlpool would be in contact with them or myself, depending on the next steps. He advised to make no repairs at this time. Call complete."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new sump&motor and tested the unit and found unit operating as designed no leaks at this time

Arrived on site to install previously ordered parts. Replaced timer W11566735 and knob W11625516. Test unit and is operating as designed. Job complete

Arrived onsite for no power to unit. Upon arrival inspected unit. Found voltage good. Disassembled and found UI non responsive but was receiving proper voltage. Replaced console. Tested and unit is now functioning properly. Job complete

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running and unit is cooling. Notified customer to give 24-48 hours for unit to stabilize. Job complete"

"Arrived on site for walloven not turning off after cooking cycle was finished. Upon arrival confirmed failure and found f6e4 in diagnostics. Tested ui panel and found miscommunication between ui and ACU. Found ui failing and called safety team and reported findings. Was given autho to replace ui, Sr# 7736811191, W17PYD1WPL1. Found oven working as designed without failure. Call complete"

"KFXL25RYMS2 Arrived to inspect no ice production. The FC was at -1 and the RC was 34. I found the ice bin auger was jammed and after removing the mass, the issue was resolved. Operational test good, no leaks observed during service."

Arrived onsite to install a bezel upon arrival I installed the new bezel. While there the customer expressed his displeasure with the fact that the bezels came off so easily.

"Arrived on site to replace previously diagnosed sump and lower and upper spray arms, replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for oven not operating. Upon arrival test unit by preheating to 350. Unit began preheating. Tried several times and unit lit every time. On final test allowed unit to heat cycle and unit is operating as designed. Cannot duplicate the issues. Job complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the middle mullion was not working properly. I confirmed the issue and found that the mullion needed adjustment. Unit is now working properly and no leaks where present at the time of service."

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638; used 4 W11632139 (Led module) from stock"

"Arrived on sit to test unit for no ice production, tested unit found ice maker stuck in mid harvest and will not complete diagnostic cycle, found no loose connections on the ice maker, replaced ice maker and tested, unit is now running as designed, advised customer that ice production should resume 24-48 hours, at this time job complete"

"Arrived on site for a refrigerator that has a torn right refrigerator door gasket and is not dispensing ice. Inspected unit and work area. Did confirm the customers complaint and replace the right hand refrigerator door gasket. Tested the ice dispenser and found that the motor and impeller were working properly, but found the left side refrigerator door popping out word when the unit was trying to dispense. Looked at the ice container and found that the pushbutton to release the ice container was jammed and would not Come out. Replaced the ice container and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite for a refrigerator that stopped cooling properly and stuff is not fully frozen in the freezer. I found the evaporator with a full frost pattern but the evaporator fan was not running with 12.3VDC to it. I replaced the fan motor and now everything is working as designed. Customer does not have water connected to the unit and the icemakers are both turned off. Call complete.

A washing machine that is flashing an F1 E3 error code. Inspected unit and work area. Ran into diagnostics and found an F3 E1 (pressure system fault) error code. I check the pressure hose for any cracks or signs of blockage. Could not find any issue with the pressure hose. Went to the control and found that the pressure hose sitting on the control was extremely loose due to the pressure hose expanding on top of the control. Cut off a small bit of the pressure hose and replaced the main control. I tested the unit and the unit began to work and operate as designed. Call complete.

Arrived on site for leaking water. Upon arrival inspected unit and do not see obvious traces of leaks. Test unit by running a normal load with deep fill. Unit filled correctly from valve and does not leak. Inspected tub with unit filled and there are no leaks.. after all test noticed a small drip of water from valve near cold coil. Need to replace valve. Replaced valve W11614513. Test unit and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to inspect washer noises and not filling. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed until the spin cycle when it began to make a loud screeching noise. I tilted the unit back and found a large amount of gearcase oil on the pulley shield along with belt shavings (photo). I advised the customer of my findings and provided a photo. I removed and replaced the gearcase, cam and belt and cleaned the shield (photo) and calibrated the unit. Retested in diagnostics and the unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."

"Arrived onsite and tested unit for not heating and found only one leg of 120vac present at the outlet, explained findings to customer and signed the electrical supply disclosure waiver."

Installed new door skin previously ordered. No leaks observed during service. Job completed.

Arrived onsite for MW not heating. On inspection tested the cap it was .91uf tested the transformer.04 prime and 84.2 secondary. Tested the magnetron it was .02 ohms . The transformer had 118vac to it. Everything pointed to the magnetron being bad. Replaced the magnetron and it started to heat.

"Arrived on site to inspect refrigerator freezing items in fresh foods section. Upon further inspection, I tested temps in the RC=38 degrees on setting of 37degrees and FC=8 degrees on setting of 0 degrees. I found customer had food items pushed all the way back against the back wall of the RC section restricting airflow throughout the fresh foods section. I made recommendations for placement of food items for the fresh foods section. Customer advised that frozen fruits were blocks of ice when they place them in the freezer and would go bad in the fresh foods section. I advised that due to them transporting them from the grocery store, the fruits will thaw out and the bags have liquid in them that will freeze once theyre placed in the freezer section and theres nothing that will change that. I recommended they keep the frozen fruits in the freezer section as thats where theyre meant to be kept as they will go bad in the fresh foods section. I tested the unit in diagnostics and unit is operating as designed. Made recommendations for use and care. No water leaks observed during service, job completed."

Arrived onsite for washer not getting water out clothes. On inspection found this the unit that has the bad basket in the unit no QR code on the side. The customer said that it is always walking and hitting the wall as they use the unit. Ordering a basket and returning the suspension because they are bad too. No water leaks detected during service.; ordrng 1 W11172199 (W11172199)

"Arrived on site for a refrigerator that is barely dispensing any water and occasionally freezes their milk. Inspected unit and work area. Did confirm both customers complaints and found the refrigerator sitting at 36?F. Remove the water filter and found the water dispensing and operating as designed. tested the unit with a new water filter in the unit began to dispense and operate as designed. The customer advise theyre just replaced there other water filter just over two months ago and didnt understand why the filter wouldve gone bad that quickly. In regards to the items freezing portion of the call, I did notice that the customer had several items pushed up against the back wall, and she was explaining that some of the items on the top shelf to freeze if they are pushed back towards the back. I did explain to the customer that the freezer air comes through that channel on the back left side and blows out straight so if they have anything in the back thats restricting airflow it can freeze because they are getting freezer air into that portion of the refrigerator. I did advise the customer to not push items all the way to the back due to limitation of airflow and potential possibility to freeze items. The unit is working as designed. Complete."

"Arrived onsite for previously diagnosed parts. Installed the ui and tested the unit, heated the oven to 200?. The unit is operating as designed."

"Arrived on site to diagnose refrigerator that was not cooling in either compartment. On arrival confirmed both compartments were warm, no cooling no ice present. Chrcked compressor and found it scalding hot to the touch. Unplugged unit and ordering sealed system parts to resolve. Office to schedule when parts arrive. ; ordrng 1 W10507884 (Compressor) and 1 W11459354 (Evaporator) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer)"

Arrived onsite for a dryer that has no power. Upon inspection I found no power at the wall outlet. Upon further inspection I found a loose connection on the terminal block which caused a short I corrected this and turned the breaker back on and tested the unit and found unit operating as designed.

Arrived onsite for a washer that had stopped mid cycle. Upon inspection I found no leaks at the gearcase and the cam also looked good. I ran a full quick wash cycle with clothes in the unit and found that the cycle completed with no issues. Unit operating as designed

Arrived on site for an oven that is not heating properly. Inspected unit and work area. The customer advised that the igniter is having a hard time lighting the oven and that they are having the igniter making a lot of clicking sound but I wanna night. Did confirm the customers complain and replaced the igniter. Just at the unit and the unit began to work and operate as designed. Call complete.

"WCG97US0HS00 Arrived to inspect flame out on center burner. I found the flame would fail if operated extremely slowly, between the main and simmer setting. I was able to adjust the valve and prevent the issue fro occurring and advised the customer on operation. No gas leaks detected during service. Operational test good."

"Arrived on site to inspect wall microwave, inspected unit in work area. Customer complaint was unit beeping so they had to power it off. Tested unit and at stuck key error code, indicating that the control panel has gone bad. Replace the control panel and tested, unit is not operating as designed. Job completed."

Arrived onsite for a range that will not heat. I found the unit would power on but none of the cooktop elements or the oven elements would work. I found 242VAC at the terminal block and only 120VAC at the switches and the control. I found L2 getting lost in the wire harness where it splits off and goes to the cooktop and the control. I wiggled the connection and the unit started working. The main harness will need to be replaced. Ordering W11134679 wire harness. Office to RS.; ordrng 1 W11134679 (Wire harness)

Arrived onsite for oven not heating properly. On inspection found that the customer was using a temp gauge in the oven and when it hit 350? the gauge did read 350?. I showed th customer that the temperature sensor was up in the left hand corner and when it said 350? it was 350? up at the top of the unit. That why they say to wait 15 minutes before putting in your food. Customer understands how it works now.

"Arrived on to test unit for not cooling properly, tested unit found RC temp at 45 set to 33 and FC temp is 14 set to 0, compressor is constantly running and is running extremely hot, exposed RC evaporator and found only 1/3 of evaporator frosted over, weakening compressor or leak causing insufficient cooling in unit, recommend replacing compressor, RC and FC evaporators if needed, will need 3 hours on return visit, ordering compressor, RC and FC evaporator, dye drier, access valve office to get authorization and reschedule ; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC Evaporator) and 1 W11492867 (RC evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve), states that autho needed"

"Arrived on site for range, inspected unit and work area. Customers complaint was unit not responding to the oven knobs. Called techline and spoke to Rob Sr7736847340 recommend to replace the ui. After replacing the ui unit was now working but oven not igniting. I replaced both control boards and unit is now operating correctly. The old ui that was not replaced will need to be replaced due to not having the same led to the new one. Im ordering two ui and reschedule to replace the left ui. Office to schedule for 07/19/23; ordrng 2 W11492275 (Ui)s"

Arrived onsite and tested unit for not heating and found unit operating with failure to heat the bake element. Called techline and tested at the control and determined the bake relay is stuck open. Techline spoke with Chris 7736268649Ordering control to complete repair. ; ordrng 1 W11179310 (Control)

"Arrived onsite to replace both bake and broil elements per tech line recommendations. Replaced both and tested. Monitoring amp draw and only getting between 10-14 amps, not enough to trip breaker. Unit completed heating cycle without error. Unit did not trip breaker as previous. Unit is now functioning properly. Job complete"

"Arrived on site to diagnose dryer that was not starting or running, no interior light either. Checked breaker and found breaker had to be reset to unit. Found thermal fuse open. Checked element to make sure it wasn't sagging or grounding. Verified all good. Tested the unit and confirmed good heat. Repair completed."

WFE320M0JS1 Arrived for non-operation. I found and verified the control with an error and removed and replaced. The unit resumed all normal functions.

"Arrived onsite for dryer not drying properly. On inspection found no air flow, pulled the vent hose off and found it clogged. Tested unit again with out a hose and the air flow was good. Installed a vent hose that the customer had and tested unit again and it was better then what was but still not the same as tested with no hose. Informed the customer to try use the unit and see if the dry times get better. If not need to have the vent cleaned."

"Arrived on site to inspect range cooktop middle burner not working. Upon further inspection, I tested the cooktop burners and found all burners operating properly except the middle burner as the flame does not go all the way around the burner head. I disassembled the burner head and found a small amount of debris in between the cap and head and cleared it out. Reassembled and retested and got the same results. I found the gas orifice clogged and cleared it out and retested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite to replace failed fill cup insert. Replaced and tested. No leaks present at this time. Job complete

Arrived on site for refrigerator not cooling in either compartment or mak8mg ice. Upon arrival confirmed complaint and found large defrost issue in fc restricting airflow. Found thermistor on evap closed in diagnostics but power wasnt passing through fc evap harness-defrost heater to remove ice. Replaced harness and removed all ice from evap. Found unit cooling as designed and could activate heater. Informed customer to give unit 24 hrs to stabilize temps and make ice. Call complete

Arrived onsite for a refrigerator with a broken light switch. Upon inspection I found this to be true. I replace the switch and tested the unit and found the unit operating as designed.

"Arrived on site to replace previously diagnosed control, thermistor and heater harness assembly, replaced and tested, unit is now running as designed job complete"

"Arrived on site to test unit for leaking dish washer, tested unit found gasket has popped out on the bottom right corner, installed gasket properly, rust spots on bottom of panel and bottom toe kick is damaged, fixed toe kick, ordering panel, office to reschedule ; ordrng 1 W11174872 (Front panel)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was ucemaker not producing ice. Tested the icemaker and found no voltage to it. Replaced the jazz board and did not fix it. I will need to replace the icemaker and will have to be ordered. Office to order parts and reschedule when parts are available. ; ordrng 1 W10884390 (Ice maker)"

"Arrived on site to replace tub and dosing pump assembly. Replaced tub and basket, also replaced all 4 shocks and the dosing pump. Verified dosing pump is now moving detergent, but had some sediment I had to clear out of a hose. Verified proper function with no water leaks. Repair completed."

Arrived onsite for a dryer that has a gas smell. Upon inspection I found a loose gas fitting at the back of the unit I tightened it up and the I performed a bubble test and found that the leak was gone and there was no smell at this time I contacted safety and spoke to Dominique about my findings and what I did to resolve the issue. Ref # 7736801606

Arrived onsite for washer not working. On inspection saw oil on the capacitor when I looked at the under the unit. Replaced the capacitor and tested unit. The unit passed diagnostics mode. The unit is operating as designed and no water leaks detected during service.

Arrived onsite to replace faulty transformer. Replaced transformer and inspected components. Reassembled and tested. Unit is now functioning properly. Job complete

Arrived onsite and found unit operating with failed capacitor. Replaced capacitor. Unit is now spinning and agitating as designed. All checks good.

"Arrived on site to replace previously diagnosed console, replaced and tested unit is now running as designed, advised customer to follow owners manual for proper maintenance of this unit, job complete"

"Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks. I inspected the drain hose and inlet hoses and found no signs of a leaks. I tilted the unit back and found the pulley shield damaged (photo). I found no signs of a leak under the unit and no cracks in the tub. The customer advised the unit was making a loud grinding noise when in the spin cycle (pulley shield rubbing on the pulley). I advised the customer that they had too large of a load in the washer and caused the tub to drop and sit on the floor which caused the damage to the shield. Customer advised that they had performed a large load when the noise and leak occurred. I adjusted the shield and retested the unit and it continued to operate as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

"Arrived on site to replace previously diagnosed evap cover, shroud, evap grill and thermistor cover, replaced parts, added perma gum on the corners of the evaporator cover, tested, unit is now running as designed, job complete"

Arrived on site to install previously ordered part. Replaced console W11600370. Test unit by preheating to 350 and is operating as designed. Job complete

"Arrived onsite for a washer not completing a cycle. I checked stored error codes and found F3E3, F7E3, F7E9, & F7E4. I found the slider broken and that caused the rotor teeth to get messed up. I replaced the rotor and slider then tested the machine in diagnostics. I found the slider not engaging in spin. I found 121VAC at the control on J15 orange to white but down at the shifter I had 0VAC but if I tested orange or white to ground I had 121VAC indicating a break in the harness. Ordering W11568984 harness. RS for Tue 7/18. ; ordrng 1 W11568984 (Harness)"

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator water not cold. I tested the water temperature and was cold enough. I explained to customer if they use more than 3 cups of water they can experience the water being warmer than usual and can take up to 24 hrs for the water to reach back to normal temps. Unit is operating as designed. No leaks where observed during service."

Arrived onsite and tested unit for not spinning out and was advised the real concern was not draining. Tested all base functions and unit spins and agitates fills and drain properly. Advised customer on findings. Possible lower harness intermittent weight related short. In event of repeat failure. Prescreen harness.

Arrived onsite and found unit operating properly within specifications. Determined noise and intermittent heating loss reported may be due to unsafe and improper wiring hook up. See pic. Advised customer on observation. All is operating as designed at time of service.