"Arrived on site for a dishwasher making a loud noise after prior sump and motor install. I tested the unit and found a loud an abnormal rattle noise coming from the motor. I gained access to the motor and found cracks going along it on several sides. I found the unit otherwise running as designed. I went to replace the sump and motor, but found the one sent on hand damaged as well. I advised the customer on not using the unit until repaired. I called techline and spoke to Joel and received SR# 7733480317. I informed Joel on my findings, and he recommended ordering the part as a customer complaint. I am ordering another sump and motor to install. Office to reschedule. ; ordrng 1 W11416362 (Sump and Motor)"

"Arrived on site for a freezer not sealing properly and creating frost build up. Upon further inspection I found that the top and bottom left hand corners of the gasket were misshapen and creating gaps. I went to replace the gasket, but found the one on hand damaged. I was able to reshape the one already on the unit with my heat gun. I informed the customer on not opening the unit for a minimum of 4 hours in order to let the gasket solidify. Call complete."

"Arrived on site to test unit for no power, tested unit found unit receiving 120VAC in junction box, 120VAC at the control, control sending voltage to console but unresponsive

"Arrived on site for a dryer popping the breaker. Upon arrival the customer stated that the breaker would pop as soon as the dryer was plugged in. I checked voltage at the wall and found it good. I then gained access to the terminal block and found the power cord installed incorrectly. I corrected this. I then tested the unit and found it working as designed. I informed the customer on my findings, and advised him on how easily units with heaters can pop a weak GFCI.

"Arrived on site for a dishwasher that was not dissolving soap nor rotating water. Upon arrival the customer stated it sounds like water is coming into the unit, but nothing else really happens. I put the unit into diagnostics mode and found stored error codes F4E3 for wash motor not running, F7E1 for no heat, and F2E1 for stuck button. I then ran a diagnostics cycle while monitoring amp draw and found the motor not running. I found the element drawing the proper amperage. This indicates only a faulty sump and motor. I installed the new sump and motor. I then tested the unit and ran a diagnostics cycle. The unit is now running as designed. No leaks observed at the time of service.

"Arrived on site for a dryer making a loud noise. Upon arrival the customer stated it is intermittent, but when it starts it will squeak for a while. I tested the unit and let it run for a while. I was only able to replicate a very light squeal. I gained access to inside the unit and found abnormal wear on the belt. I tested the tub wheels and found the left side one when in a certain position on the shaft will make a very loud clanking/squeal noise. Due to this I installed the repair kit. I then tested the unit and no abnormal sounds were present. The unit is as designed. Call complete."

"Arrived on site to follow up on refrigerator not cooling. Replaced evaporator, compressor, dryer. Verified unit vacuumed down and held vacuum for 10 minutes. Charged to mfr specs. Tested and verified frost pattern present and unit cooling as designed. Call complete."

Arrived on site to follow up on sealed system failure on refrigerator. Found system flat on arrival. Found corrosion on dryer joint and dryer itself. Replaced dryer and compressor and vacuumed unit. Found good vacuum and held for 15 minutes with no pressure drop. Charged to mfr specs. Tested unit and found pressures good. Call complete.

"Arrived onsite for leaking from underneath. Upon arrival found entire bottom of unit was full of water. Attempted draining and drain pump energizes, but does not pump. Need to replace drain pump. Replaced drain pump and test unit. Unit now operates and drains as designed. No leaks present at this time. Job complete"

Arrived on site to install previously diagnosed parts. The Mrs met me at the door. I was not allowed to enter home. Mrs said her husband just wanted us to leave the part with her at the door and he will install. Handed Mrs. the part. Job complete

Arrived onsite for oven bake not heating. Upon arrival found bake Ignitor not energizing. Tested bake ignitor and it was OL. Need to order bake ignitor. Ordering regulator just in case and bringing back harness Just in case.Office to reschedule ; ordrng 1 W11208965 (Ignitor) and 1 W11466755 (Regulator)

Arrived onsite for oven not heating to the set temp. Upon arrival I performed a temp test and found that the unit was off by 30* I calibrated the unit and tested again and found unit heating closer to set temp. Job complete.

Arrived onsite for refrigerator not cooling. Upon inspection I found that the dc side of the inverter harness came separated I corrected this with my wiring kit and tested the unit and found that the compressor kicked on I then monitored the temps in the fr and found that they where falling. I advised customer that the fridge will take some time to get down to it proper temps. Job complete

Arrived onsite for refrigerator not dispensing water. Upon inspection I found no water coming out of dispenser. I tested it with a bypass and found no change. I replaced the filter head and found no change. I then installed a new valve and found no change. Upon further inspection I found that the water line to the dispenser was frozen I cleared it and tested unit and found unit operating as designed no leaks job complete.

"Arrived onsite for range burners not staying on long enough. Upon inspection found customer is experiencing cool down period set by design for temperature limit safety. Unit is equipped with temperature regulated coils. Called tech line for documentation. UL 858 regulation. SR#7733482762. Unit is working as designed, no repair to make at this time. Job complete"

"Arrived on site for ice machine producing thin ice. Inspected unit and work area. Performed diagnostics mode and tested all components. Found low water pressure to reservoir. Ran fill cycle twice and was not enough water pumping over evaporator tray. Tested with water filter and without, found no difference in water pressure. Will need to replace inlet valve to correct. Removed failed inlet valve and installed new. Cleaned condenser. Performed diagnostics mode and tested water to reservoir with and without filter and found good water pressure and reservoir filling as designed. Ran unit in normal operation and monitored first drop of ice to heater, found unit working as designed. No water leaks detected during service.

Arrived on site to drop part off for customer (see SD-pic). Job completed

Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Customer must allow 24 hrs for temperature to stabilize. Job complete

Arrived onsite for dryer not starting. Upon arrival inspected unit. Tested unit and found at terminal block unit was not receiving 240 volts ac. L1 and L2 are 120vac but L1to l2 voltage dropped to 0 vac. Customer will need an electrician to correct the issue. Job complete

"Arrived onsite to replace previously diagnosed parts. Replaced console, timer, screws and knob. Tested unit and unit is functioning properly. Job complete"

Arrived onsite to install previously diagnosed parts. Replaced drain pump and test unit by filling unit with water. Unit drained correctly with normal operating sound. No leaks present at this time. Job complete

Arrived on site to replace previously ordered parts for refrigerator. Replaced fc evap fan motor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a washer that is not cycling properly. Found agitator stripped and suspension worn out. Both parts will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10780045 (Suspension) and 1 WP3951744 (Agitator)

Arrived on site to diagnose a washer that gave an error code. Tested all parts and components and couldn't find any issues with unit. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for microwave. Replaced inverter and tested unit. Found all is functioning properly at this time.

Arrived on site to inspect an ice machine that shut off. Homeowner reset breaker prior to service and wanted unit inspected. Fully inspected unit and found all is functioning properly at this time. No repairs needed to ice machine but breaker will need to be reset.

Arrived on site to diagnose a refrigerator that has odd odor. No failures or problems were present at time of service. Inspected unit and noted freezer very full and air channels blocked in rc. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No further repairs needed and no leaks were found at time of service.

Arrived onsite for vent hood making noise when in use. Upon inspection I found that the fan blade was hanging down too low making contact with filter. I replaced the blade and tested unit and found unit operating as designed. Job complete

Arrived onsite for dishwasher not washing. Upon inspection I found Sump&motor not running in diagnostics mode and F4E3 code set. Well need to return with Sump&motor to complete call.

Arrived onsite for washer not agitating. Upon inspection I found that the gearcase was leaking. I replaced it and tested unit and found unit operating as designed no leaks. Job complete

Arrived onsite to install previously diagnosed pat.. upon arrival I installed new I-switch and tested unit and found unit operating as designed. Job complete

"Arrived on site to inspect dishwasher not draining, insxpected unit and work area. When arrived unit was full with water, used my shop vac to drain the water. I then removed drain pump and found a soda can cap in pump causing it not to free spin. Installed pump back on and tested unit on a diagnostics cycle and is now operating as designed no water leaks detected during service. Job completed."

"Arrived on site to inspect dishwasher, inspected unit and work area. Set unit in diagnostics and error codes where stored 4-3, 7-1. There was no was motor working, checked connections and found wash motor connection lose. Set unit back in diagnostics and ran a full cycle. Unit is now working as designed. No water leaks detected during service. Job completed."

"Arrive on site for refrigerator not dispensing water. Inspect unit and work area, found bad water valve and filter head. Replaced both parts and unit is now working as designed no water leaks detected during service, job completed."

"Arrived on site for RV washer not working, set unit in diagnostics and had no stored error codes, CX informed that there where codes before F24 F26 F10. Once in diagnostics unit would not proceed from C03. I then power don and cleared the pressure hose and replaced the pressure switch, I then tried to program new switch but would not let me do anything. Replaced water valve and checked drain pump to make sure nothing was clogged up, but unit will not stop going into flood mode. Called Techline spoke with Ed SR#7733479663 office to order parts and reschedule for service; ordrng 1 W11574590 (Control)"

"Arrived on site for dishwasher not working, inspected unit and work area. Set unit in diagnostics and had Stored error codes 7-1, 6-4. Proceeded to do set diagnostics cycle and had no wash motor response.Unit is now operating as designed no water leaks detected during service, job completed ."

"Arrived onsite for refrigerator not cooling properly and PO on display. Upon arrival unit display was PO. Confirmed and moved to test. All thermistors test passed. Fan test failed. Freezer evaporator fan not energizing. Found ice block on evaporator cover. Ran forced defrost and heater did kick on. Customer seemed to be having multiple issues including current PO failure. Made recommendation for fan motor replacement and notified customer that due to multiple issues, that fix may not resolve all issues. Customer called whirlpool for for possible concession but was denied. Customer would like to move forward with initial repair.

"Arrived onsite to replace previously diagnosed parts . Replaced compressor, evaporator, dryer and valve. Pulled vacuum and held. Charged per spec and tested. Unit is cooling. Running psi at 0/130psi. Notified customer to allow minimum 24 hrs for temperature to stabilize and then monitor temperature maintenance. Job complete"

"Arrived on site for cooling complaint. Diagnosed a defective temperature thermostat,replaced defective thermostat"

Arrived onsite and found visibility failed dispenser. Replaced dispenser and tested. Unit is functioning properly. Job complete

"Arrived on site. Installed updated control kit and fan motor,powered unit on u it working as designed.

"Arrived on site. Powered unit on,on led blinking diagnosed a defective bin thermistor,ran diagnostics all other test passed,replaced defective bin thermistor.

"Arrived on site for no cool. Unit on,fans running compressor not powering on,diagnosed a defective inverter control. Installed a new inverter powered unit on compressor powered on."

Arrived on site for refrigerator thats not dispensing water. Inspected unit and work area. Confirmed the customers complaint and checked the filter. Found with a bypass cap that the unit still would not dispense water. Checked voltage at the door water valve and found proper voltage to do a water valve. Replaced the door water valve and tested the unit. The unit still did the same thing. I replace the filter head due to the filter had leaking water when nothing was attached. Tested the unit again and still had the same issue. Spoke to JC and was advised to check to see if the dispenser water line was frozen. I did find the dispenser line frozen and blew through the ice. Reattach the waterline and tested the unit. The unit is now working as designed. Call complete.

Arrived on site for oven showing error code F3e0 oven temperature sensor error. I gained access to the oven temp sensor and the broiling element lead broke. I tested the oven temp sensor and found it testing good 1.09 kohms at 77 degrees and changing with heat. I am ordering the control and broiler element. Reschedule for Tuesday 4/26/22; ordrng 1 WPW10260252 (Broil sensor) and 1 W10839510 (Control)

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the noise is the condenser fan motor making a loud humming noise as if its going bad. I removed and replaced the condenser fan kit and tested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for fridge making a noise and the mullion falling off. I found the gasket torn. I activated all fans, dampener, and compressor. I found none of them making a noise outside the normal. I gained access to the compressor and tested it. I found .7 amp draw. I found operating pressures at 1 low and 145 high. The unit is working as designed. Office to reschedule for gaskets.; ordrng 2 W10830055 (Gasket)s"

"Arrived on site for fridge not producing ice. I inspected the unit and work area. I found e0 no errors in test 56, I put the unit into test 15 ice level sensor and found it show not full when the bin is half way. I tested the ice box fan on test 36 and found it working. I entered test 58 ice maker thermistor test and found it showing below harvest temperatures. I preformed ice maker harvest test 57 and found it working as design. I retested the ice maker thermistor and found it showing over ice harvest temp which is correct for just harvesting. I ran test 45 ice maker water fill test and it filled with water. I preformed a temperature test in the freezer and found it at 0 degrees. I preformed a temperature test in ice maker box and found it at 10 degrees. The ice box needs to be below 16 degrees to harvest. I called techline and spoke to Joel, sr#7733481808. I advised him of my findings and stated the unit is working as designed no repairs needed. Job complete."

"Arrived on site to inspect refrigerator door handle loose. Upon further inspection, I found the right RC door handle loose at the bottom. I attempted to tighten the handle, but the bottom mounting screw was stripped. I removed and replaced the handle and checked the other two handles. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for washer not spinning out. I inspected the unit and work area. I found the basket not spinning by hand. I put the unit into a drain and spin. I found the drain pump and motor working but the basket not spinning. I gained access to the gear case and found the coupler broken and the gear case seized.

"Arrived on site to inspect unit for not powering on, found installers left power cord partially inside unit and belt spinning cut power cord. I repaired power cord, unit tested good."

Arrived on site to inspect unit for element not shutting off unless breaker was flipped. Found failed control board

"Arrived on site to inspect unit for loud noise, found failed drain pump, ordering pump. ; ordrng 1 4681EA2001T (Drain pump)"

"Arrived on site for fridge powering off. I spoke to the customer and found out the unit with power off the UI, pantry UI, lights, and wont cool, but the ice maker will continue to fill. I inspected the unit and work area. I put the unit into diagnostics and ran through all the component activations. I could not force a failure. The I waited and the unit failed during normal operation. Everything turned off and the three way valve kept moving. I power cycled the unit and found it back to normal. I reached out to service management. Job complete. Office to reschedule when we have eta on the part.; ordrng 1 W10843055 (Hv control)"

"Arrived on site for a refrigerator that wont turn on. Inspected unit and work area. Customer advised that everything went dead including lights and all fans. Since then, hes checked his breaker and could not get the unit to come back on. Confirmed customers complaint and check voltage at the wall. Found no voltage at the plug. Found that the plug was a GFCI plug and so I reset the plug. Plug the unit back in and the unit began to work and operate as designed. Advise the customer of the issue and call complete."

"Arrived on site for refrigerator thats not cooling. Inspected unit and work area. Customer advised the temperature is it OK temperatures right now but can fluctuate up to The 50s in the refrigerator section. Inspected unit and work area. Found massive evidence of a defrost issue in the freezer section. I did find the evaporator fan running. Removed the evaporator cover and found the heater check good. I tested the bimetal which was covered in ice and found it open. When removing the defrost bimetal, I found it had imploded from inside. Replaced the defrost bimetal and removed ice buildup. Reassembled the unit and found the unit cooling in operating as designed. Advise the customer to keep an eye on the unit over the next 2 to 3 weeks to ensure everything has been taken care of. Call complete."

"Arrived on site for refrigerator thats not cooling. Inspected unit and work area. The customer advised the unit does cool the freezer section and somewhat cools the refrigerator but that the refrigerator does not seem to get down to proper temperature. I did confirm the evaporator fan and compressor were running. Freezer temperature was at 0?F. Attempted to test the diffuser and could not get the diffuser to open. Unfortunately, I did not have the diffuser on my truck due to parts not coming in in time. Will return with parts and rescheduled customer to 4/27.; schdld next appmnt for 4/27 WED !"

"Arrived onsite for a washer that is not starting cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F5 E3 (lid will not unlock), F5 E1 (lid switch fault), and F5 E2 (lid lock fault) error codes. Removed the top and found the lid lock assembly broken and disconnected. Replaced the lid lock assembly and tested the unit. Found the unit would not agitate or spend in either test. Checked all connections and found all connections good. Replaced the control and tested the unit. The unit still had the same issue. Ordering capacitor, motor, and lower harness and will return on 4/25.; ordrng 1 W10903238 (Lower harness) and 1 W11158830 (Capacitor) and 1 W10890624 (Motor)"

"Arrived on site for a dryer that is constantly telling the customer to check for vent. Inspected unit and work area. The customer advised that they are having longer than normal drive times and that their chat vent error pops up within the first five minutes of every cycle. They did explain that the unit does finish the dry cycle bud they have already cleaned out their vent. Checked behind the unit and found the vent hose crunched in three different spots. I asked the customer how the unit vented and she advised that the vent in her home goes down and then out of the home which runs about 20 to 25 feet. I did explain to her that because her unit has so many 90? turns from where the dryer sits to the wall and then out, it is likely that with the restriction of airflow she has that it is causing this error message. I ran the unit through a time dry cycle for 15 minutes and could not get the error message to pop up. The customer stated that the unit would do this within about five minutes normally speaking. Advise customer to shorten their vent hose and to move the dryer closer to where the vent on the wall is. The unit is working as designed. Call complete."

"Arrived on site. Replaced the compressor,evaporator,drier,condenser fan motor and water valve,ran diagnostics good water flow,compressor and fan powered on good frost pattern on evaporator plate no leaks at connections or tubing."

Arrived on site to install previously diagnosed park. Inspected unit and work area. Replace the user interface fascia and tested the unit. The unit is working as designed. Call complete.

"Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the cold water valve is not dispensing water. I removed the valve and found it has been leaking water and the sensor connection has corroded and shorted out (photo). I removed and replaced the valve and calibrated the unit. Retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system failing and the unit having a restriction at the evaporator, I removed and replaced the UV dye drier and evaporator and vacuumed the system. Pressures held at -30/0. I installed 5.5oz of R134a refrigerant and my equalized pressures were at 48/50. Tested the unit in diagnostics test #4. In step 5 my pressures were at 5/148 and I had frost beginning to form on the evaporators. I advised the customer of my repairs. No water leaks observed during service, job completed."

"Arrived on site to inspect venthood not working. Upon further inspection, I tested the lights and they are operating as designed. I tested the blower and found that the motor doesnt turn on low or medium and barely moves on high speed. I removed and replaced the blower motor assembly and tested and unit is operating as designed. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator freezing up (SP#W11092686), I removed and replaced the RC evap drip pan kit, evap fan/harness, fan support, and UI. I found the drain tube at the back of the unit was gapped almost 1/4 inch. I sealed the gap with silicone. Plugged unit back in and tested and unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to test unit for not turning on, tested unit found excessive amount of water inside dryer leaking out the bottom of dryer, stated to maintenance that what is happening is the customer is putting extremely wet clothes in dryer causing excessive moisture and dryer cabinet shorten out the console, advised maintenance to speak to resident and figure out how this can be prevented, removed water and tested unit, went back to residence, and tested washer and washer is not spinning clothes out causing the excessive moisture buildup in dryer, stated to maintenance to have dryer vent out for 24 hours and if the issue continues to call us back, at this time the unit is running as designed job complete"

"Arrived on site to test unit for taking to long to dry, tested unit found vent restricted and good with it unplugged from wall, called AH to explain to customer in Spanish whats going on and what needs to be done, provided customer with dryer vent wizard number, at this time the unit is heating and running as designed but customer needs to clean vent before operating job complete"

"Arrived on site for ice machine not working. I inspected the unit and work area. I put the unit into diagnostics and found the unit not draining. This model does not come with an external drain pump. I continued diagnostics and found the sealed system making a hissing noise during both cooling and hot gas phase. I reached out to service management and determined the hot gas valve is stuck open.I checked voltage to the valve while in cooling and found none, I found voltage during the hot gas phase. I am ordering the sealed system and drain pump. The office will reschedule when we have eta on the parts.; ordrng 1 1901A (Drain pump) and 1 WPW10605286 (Compressor) and 1 Uvdryer (Uv dryer) and 1 WPW10534030 (Hot gas valve) and 1 WPW10206473 (Coil) and 1 WPW10218037 (Evaporator) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 2hours (2 hours) and 1 W11034363 (Control)"

Arrived on site for dishwasher not powering on. I inspected the unit and work area. I put the unit through diagnostics and found error code F4e3 motor not running. I ran a diagnostics cycle and found the control sending power to the motor but it not coming on. I replaced the motor and ran another diagnostics cycle. I found the motor still not coming on. I am ordering another sump and motor and the main harness. The office will reschedule.; ordrng 1 W11025157 (Sump and motor) and 1 W11227372 (Harness)

"Arrived on site to install previous diagnose part. I inspected the new burner cap and found burrs in the ports by the igniter. I used my torch tip cleaning tool, to de-burr the ports. I reassembled the unit and tested it. I found it working as designed. Job complete."

"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant and then removed and replaced the compressor. I vacuumed until the pump reached its ultimate vacuum and then monitored for 15 minutes. Holding vacuum, I charged with the mfg prescribed charge and tested. Operational test good, no leaks observed during service.

"Arrived to correct wiring issue. Prior to attempting to correct the previously diagnosed harness issue, I verified the fill tube heater was showing no continuity. Tracing the circuit, I found the issue fully contained within the door and due to the heater assy being foamed in during manufacturing, the issue cannot be resolved without replacing the door assembly. leaks observed during service."

"Arrived on site for a dishwasher throwing the F9E1 error code for no drain. Upon arrival the customer stated they found the unit flashing the error code with water in the tub. They held cancel to drain and found nothing happened. I put the unit into diagnostics mode and found stored error codes F9E1 for no drain and FAE2 for vent fan error. I cleared the error codes. I then ran a test cycle and found on the last step when the drain is supposed to activate it would throw the F9E1 error code. I cleared the error code again. I found a good 120 VAC going to the drain pump when pressing cancel, indicating a bad drain pump. I installed a new drain pump and then tested the unit again. I found the unit now draining and working as designed. Call complete."

"Arrived on site for a washing machine receiving a LD error code. Upon arrival the unit was uninstalled. The customer also stated that the unit stopped draining completely. I attempted to put the unit into diagnostics mode several times, but the control would not respond. I then started a cycle, but the unit would not drain at the beginning. I unplugged the unit and ohmd put the drain pump at the pump and from the control. I found it good. Per the tech sheet the unit will need a new control.

Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and after further inspection I found cause of issue was a defrost problem within the fc. After further testing I found resistance to both thermistors at 7.65k(fc evap) and 3.1k(rc) also found dcv to both thermistors ranging between 2.3-3.1 and not reaching a full 5dcv. Called techline and spoke with Sterling sr#7733482786. Was instructed at this time unit had two failing thermistors in both compartments as well as a failing ACU. Will need office to reschedule with customer once Availability of parts is known as well as being sent with all previous parts assigned. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11546690 (Control)

Arrived on site for dryer giving f70 error. Upon arrival confirmed complaint and verified f70 error was present. After further inspection I found a stable 240v connection from outlet to terminal. Found intermittent power from ACU to ui causing error to occur. Power failure was due to the p8 connection not being seated and locked into place and barely making contact with ACU. After locking connector into place I found full functionality to ui and unit over all had been restored with no errors or failures. Informed customer dryer was ready for use. Call complete

"Arrived on site for dishwasher not cleaning, filling, or removing detergent correctly. Upon arrival found no errors in diagnostics. Found inlet valve not allowing enough water in. I then found resistance to valve at 16k at room temp. Also found during replacement of valve that unit had very little water pressure through fill line and inlets valve had pebbled debri around filter. Instructed customer they would need a plumber to verify pressure issue within fill lines of home. After reassembling unit found no leaks or other failures. Call complete"

Arrived on site for range not allowing temp regulations of top burners. Upon arrival confirme and verified unit had a stable and properly connected 240v. After further inspection I found all 4 burners functioning within specs. Found all 4 infinite switchs receiving and sending stable 240v connections with no loose wires or connectors. Ran multiple tests on cooktop but could replicate issue. At this time unit appears to be functioning as designed. Need office to infom ahs if issue continues its recommended to have a second opinion sent out for range or explore other options for unit. Call complete

"Arrived on site to inspect unit for over producing ice, found failed bin thermistor, i replaced bin thermistor, unit tested good."

"Arrived on site for washer not completing cycles and flashing f33 error code. Upon arrival confirmed error and complaint. During diagnostics tests found stable dc and ac voltages from outlet, ACU and other components. Found no breaks in pressure hose or failures in pres. switch. Found signs of unknown foreign objects between tubs blocking pressure readings. Also found leaks from drain filter, and cut off valves to washer had a one missing cutoff knob. Found unit has multiple unrepairable component failures that cant be safely repaired. Will need findings reported to ahs."

Arrived on site to install previously diagnosed console and control. Upon arrival in starter choir parts reassembled and found unit could power on and start a cycle and then power off as designed. Call complete

Arrived On site for rains not turning off after customer tried hitting the power off button. Upon arrival confirm complaint after further testing found that the broil relay on the control was stuck closed causing unit to stay powered on and overheat. Found all overheating hardware functioning within manufacture specs After installing ACU I reassembled and preheated oven to install to 350 and insured oven would turn off correctly.

"Arrived on site to test u it for no cool, tested unit found compressor running pulling .5 amp, compressor temp 125 degrees, exposed evaporator and found no frost pattern, contacted PR to confirm my findings, a sealed system is required to fix issue, ordering compressor, evaporator, filter dye drier, access valves, requesting 2+ hours on return visit, office to reschedule ; ordrng 1 WP2188823 (Evaporator) and 1 W10309988 (Compressor) and 1 876765 (Tube kit) and 1 WPW10143759 (Drier UV) and 2 W11506635 (Access valve)s and 1 2hours (2 hours)"

Arrived on site for refrigerator not dispensing ice. Upon arrival confirmed issue and after further inspection I found all previously installed parts still functioning within manufacturing specs. I then found ice had gotten caught within bucket teeth and warped teeth out of alignment again causing a lock up. Got autho for replacement of ice bucket. Reassembled and tested unit. Dispenser works on crushed and cubbed. Call complete

Arrived on site to diagnose washer that customer feels is not filling with enough water to adequately wash loads. Checked unit for error codes and found no codes present. Tested valves and found good fill. Tested normal cycle fill levels and found them in line with WP standards. Loads are finishing and spinning out. Per tech Line this is working as designed. Advised customer to cut back detergent usage and use the heavier cycles to allow higher water levels. Call complete.

Arrived on site to diagnose cooktop that has cracked cooktop. Customer advised me that the cooktop cracks when it's on and they are cooking and nothing has been dropped etc. Unit needs cooktop to resolve. Office needs authorization from AHS. Office to schedule. ; ordrng 1 WB62X24112 (Cooktop)

"Arrived on site to diagnose washer leaking on several occasions. Spoke with customer who said on 3 occasions she has come in and found water on the floor of the laundry room, but not every cycle. Examined washer and found no evidence of water leaks, trails, or soap trails on the unit. Ran clean washer cycle and manual drains and fills to high water levels and found no water anywhere. Advised customer the issue is likely coming from vapor lock in plumbing, there is no evidence of leak on washer. Call complete."

"Arrived to inspect drawer issue. I found the existing adjusters had failed and in removed them and installed the replacement, upgraded version. I tested the unit and it operated as designed. No leaks observed during service."

Arrived to inspect no ice. The FC was 9.8* and the compressor was not running at arrival. Manual test mode revealed the ice maker would continuously rotate and not actuate the valve. I manually jumped the valve from the harness and got water. - Unit operated as designed and I advised the CX to discard the ice in the following AM and then it is safe to use thereafter. No leaks observed during service.

"Arrived to inspect noise from FC. I found the evaporator motor was vibrating badly and I removed and replaced. After the replacement, the unit operated as designed, with acceptable noise levels. No leaks observed during service."

"Arrived to inspect temperature issues. The CX described an issue that appeared to be the unit not able to re-ignite after preheating. I inspected the igniter and found it slightly mis-installed and corrected. The air venturi was set completely open (too lean) and allowing too much air to be drawn, causing a considerable amount of fuel to not burn. I reset the venturi to acceptable altitude settings and tested in normal mode. The unit heated and cycled as designed. Temps were preheat claimed at 347, then; 337, 359, 341, 359, 340, 360, 341. Average temp: 348. Advised the CX about the single rack rapid preheat vs normal preheat. No gas leaks detected during service."

Arrived on site to replace door panel for oven. Found inner liner also damaged and I am ordering it. Return date set for 4/25.; ordrng 1 WPW10709147 (Panel)

Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced it with updated part. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for dryer making a thumbing sound. Inspected unit and work area. Tested operation to verify failure. Disassembled unit and found idler pulley damaged (see SD-QuickPic). Found normal lint buildup. Will need to replace pulley assembly and vacuum lint from unit. Removed failed pulley and vacuum unit to remove lint. Installed new pulley and assembled unit. Tested op and all tested good.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I removed the kick plate and inspected the harness at the bottom of the left door and found the harness broken. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator not cooling, inspected unit and work area. Inspected unit and found ice building up in the evaporator cover. Compressor was extremely hot, I jump the heater to do a force defrost and worked. Will need a new control board.

"Arrived onsite and found freezer had frosted through again. Defrosted unit and forced a defrost to test heating circuit, unit heats. Thermistors are reading in range, however no voltage is being sent from the control to the fc thermistors during the cooling cycle. Advised customer that the main control will be needed. Customer is calling Whirlpool as the part is not available for order. Putting control on order and ui to be replaced together. Office to reschedule.; ordrng 1 WPW10675033 (Control)"

Arrived onsite for dishwasher with no power.upon inspection I found that the connections at the junction box where loose I corrected this and tested unit and found unit operating as designed. Job complete no leaks.

Arrived onsite for for range with frame pealing off on the left side. Upon arrival I used double sided tap and some heat to stick it back on. Unit operating as designed. Job complete.