We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS4
Near Jarrell, Texas 76537
Sterling
Job Details:
09/23/2024
"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight twists in power cord removed. Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in diag test activation then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete replaced bake element w11182108 and broil element w10856603"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Bastrop, Texas 78602
James K
Job Details:
09/23/2024
"WED4850HW0 Arrived on site for handle issue. Upon arrival, found handle faulty (picture attached). Proceeded to replace W10861225 handle. Tested unit and now unit is functioning as designed."
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Bastrop, Texas 78602
James K
Job Details:
09/23/2024
"WOES3030LS01 Arrived on site for unit tripping breaker. Upon arrival, customer stated unit will trip randomly when oven is in use during Bake. Upon arrival, proceeded to replace W11617232 broil element, W11545804 bake element and W11649136 control. Tested unit on Bake at 550 degrees F and unit produces 15.5 amps and 12.2 amps when converting to energize Bake element on L2 and L1. Once unit satisfies it preheat, unit will send voltage to the Broil element during random times for about 1 second. Breaker did not trip. Followed service pointer W11490386. Spoke with Techline and spoke with Nate SR#7739964834 to document issue and does not recommend anything else. Unit is functioning as designed."
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Bastrop, Texas 78602
James K
Job Details:
09/23/2024
"WOES3030LS01 Arrived on site for unit tripping breaker. Upon arrival, customer stated unit will trip randomly when oven is in use during Bake. Upon arrival, proceeded to replace W11617232 broil element, W11545804 bake element and W11649136 control. Tested unit on Bake at 550 degrees F and unit produces 15.5 amps and 12.2 amps when converting to energize Bake element on L2 and L1. Once unit satisfies it preheat, unit will send voltage to the Broil element during random times for about 1 second. Breaker did not trip. Followed service pointer W11490386 and W11525530. Spoke with Techline and spoke with Jermey SR#7739965855 to document. Unit is functioning as designed."
We serviced a
WHIRLPOOL COOKTOP
Model KCGC558JSS00
Near Blanco, Texas 78606
Andrew
Job Details:
09/23/2024
Arrived on site to test unit for griddle only heating on one side. Recommend griddle assembly replacement. Scheduled for 09/30. ; ordrng 1 W11602621 (Griddle assembly)
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRWH3
Near Austin, Texas 78731
Scott
Job Details:
09/23/2024
Arrived on site for door falling down again . Found spring had popped out . Reattached spring . Double checked other side all checking normal with door closure . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Austin, Texas 78757
Scott
Job Details:
09/23/2024
"Arrived on site for dripping from dispenser . Found ice bucket frozen in ice box solid sheet of ice in bottom of box . Top cabinet fill tube is dry . Ordering icemaker ,auger motor ice bin . Turned off ice maker . Call to set return ; ordrng 1 W11185686 (Ice bin) and 1 W11671282 (Auger motor) and 1 W11378860 (Spacer washer) and 1 WP63052-2 (Yoke) and 1 W11692161 (Ice maker) and 1 Permagum"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB11
Near Blanco, Texas 78606
Andrew
Job Details:
09/23/2024
Arrived on site to test unit for scraping sound. Found condenser motor blades were hitting housing. Applied zip ties to housing and noise is no longer present. Recommend condenser motor housing. Also recommend silicone between liner and cabinet. Office to reschedule. ; ordrng 1 W11736795 (Motor housing) and 2 W10841140 (Silicone)s
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Bastrop, Texas 78602
James K
Job Details:
09/23/2024
"WOES3030LS01 Arrived on site for unit tripping breaker. Upon arrival, customer stated unit will trip randomly when oven is in use during Bake. Upon arrival, breaker was already in the tripped position (picture attached). Proceeded to replace W11617232 broil element, W11545804 bake element and W11649136 control. Tested unit on Bake at 550 degrees F and unit produces 15.5 amps and 12.2 amps when converting to energize Bake element on L2 and L1. Once unit satisfies it preheat, unit will send voltage to the Broil element during random times for about 1 second. Breaker did not trip. Followed service pointer W11490386 and W11525530. Spoke with Techline and spoke with Jermey SR#7739967484 to document. Unit is functioning as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Fort Cavazos, Texas 76544
Tyler
Job Details:
09/23/2024
Arrived on site for dryer not heating. On arrival confirmed issue and found element coil broken. Replaced element wp3387747. Tested u it and found dryer heating as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET20NKXAW03
Near Copperas Cove, Texas 76522
Tyler
Job Details:
09/23/2024
"Arrived on site for refrigerator not cooling, on arrival confirmed failure found temps in fc at 30 and rc at 55. Found both fans running as well as compressor but found compressor was over heating and shutting down a few minutes after arrival. Found compressor unable to run efficiently due to age. Units needs sealed system repair. Ordering 4388005 compressor, 2153978 evap coil, WPW10143759 uv drier, W10913906 access valve, 2154010 condenser coil. Office to reschedule once availability of parts is known; ordrng 1 4388005 (Compressor) and 1 2153978 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 2154010 (Condenser coil)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Copperas Cove, Texas 76522
Tyler
Job Details:
09/23/2024
"Arrived on site for washer needing control w11608056, harness w11665968, and pump w10919003. On arrival installed parts and tested washer. Found it working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Killeen, Texas 76542
Tyler
Job Details:
09/23/2024
Arrived on site for washer with broken lid.on arrival confirmed failure and replaced lid w11130236 and found 7nit working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Temple, Texas 76502
Tyler
Job Details:
09/23/2024
Arrived on site for refrigerator not cooling. On arrival confirmed issue and found rc temp at 55 and fc temp was at 0. Found vents clogged and used defuser w11380595 to repair unit. Found air flow working as designed and informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Temple, Texas 76504
Tyler
Job Details:
09/23/2024
Arrived on site for fridge needing door. On arrival confirmed issue and installed w11023679. Found door working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ12
Near Austin, Texas 78721
Matthew
Job Details:
09/23/2024
Unit in 240. Arrived on site for filter housing not stain mounted. Inspected and found housing hanging down. Found that the 4 clips that snap in to liner were not fully seated. Snapped in clips and held. Unit is now functioning properly. Job complete. No parts used.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, Texas 78744
Matthew
Job Details:
09/23/2024
Arrived on site for unit. Freezing items in the fresh food section. Inspected unit and found diffuser not cycling air properly allowing vent to stay open longer than normal allowing temperature to get too cold. Replaced diffuser. Unit is functioning as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, Texas 78130
Andrey
Job Details:
09/23/2024
"Arrived on site to test unit for excessive gas smell, tested unit found excessive smell present when oven is on, inspected and found gas blowing out from the burner and not burning up efficiently, adjusted gas air mixture valve and tested unit to 350, unit is now functioning as designed, no excessive smell present no leaks detected job complete no parts installed"
We serviced a
UNKNOWN VENTHOOD
Model UXT4130ADS2
Near New Braunfels, Texas 78130
Andrey
Job Details:
09/23/2024
"Arrived on site to test unit for rattling noise, tested unit found terminal block cover vibrating, secured cover and tested, unit is now running as designed job complete no parts installed"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near Georgetown, Texas 78628
Gerry C
Job Details:
09/23/2024
"JMDFS24JL00 Arrived to inspect reoccurring noise. I found the squeak while the drawer was moving had returned. By applying lubricant to the upper bushing within the drawer motor/gear assembly, I was able to temporarily quiet the squeak, but it is not a permanent repair and the assembly should be replaced. Office to order gear Assy W11685618. Office to contact the customer to arrange return sere. ; ordrng 1 W11685618 (Gear Assy (Drawer Motor))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near New Braunfels, Texas 78130
Andrey
Job Details:
09/23/2024
"Arrived on site to test unit for no ice production, tested unit it found FC temp is at -1, ice maker is running through harvest but noticed ice maker only pushing one ice cube and the rest are very slim getting stuck on the facia heater, tested water at dispenser and found very low water flow, removed filter and pressure increased to normal, explained to customer that do to low water pressure water is coming in very slow into ice maker causing very slim ice cube that at time will not even harvest properly, advised to replace filter and monitor for improvement at this time no leaks detected job complete no parts installed"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Liberty Hill, Texas 78642
Gerry C
Job Details:
09/23/2024
"WED5050LW1 Arrived to inspect noise. Per the customers prior description, the issue would occur during cooldown. Testing within service test mode verified the issue causing the loud noise was when the machine would attempt to engage the water valve for the steam function, and water was not connected. The noise was from valve chatter of a disconnected valve and I advised the customer that two options were available, either connector water or ensure theStatic Reduce option was not illuminated on any loads. Operational test good, no water connection to steam dryer."
We serviced a
JENN-AIR OVEN
Model JJW3430LM00
Near Leander, Texas 78641
Miguel
Job Details:
09/23/2024
Arrived on site for top left side of door not closing. Removed from wall as far as possible. Power cord does not allow oven to pull out fully. Replaced left and right receiver. No change. Took pictures. Advised I suspect the floor not to be level. Unable to pull unit out to confirm. Refer to builder to make unit accessible. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXTL00
Near Lago Vista, Texas 78645
Miguel
Job Details:
09/23/2024
"Arrived on site for refrigerator not cooling. Will freeze then melt everything. Also dispenser for ice is not working, Unit was 9f and 25f. Removed cover and found incomplete frost pattern. Compressor hot to touch. Pulling 1.4 amps. Insufficient compressor or leak. Sealed system repair require. Also unit has 120 from bl-gy at auger motor when switch is activated, will need auger motor and shaft components. Office will call to schedule. ; ordrng 1 W10271509 (Auger) and 1 WP2188917 (Shaft) and 1 WP2315559 (Sleeve) and 1 WP2198628 (Seal) and 1 WP2188919 (Holder) and 1 W10309994 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier uv) and 1 WP2188823 (Evaporator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Leander, Texas 78645
Miguel
Job Details:
09/23/2024
"Arrived on site for dishwasher not working, customer says it feels like it just blows hot air. Not getting water. Diagnsotics shows no errors. Confirmed water was not coming into dishwasher. Found faucet under sink was off. Turned on and verified operation. All components working. No leaks. No parts."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Austin, Texas 78744
Matthew
Job Details:
09/23/2024
Updated model. Arrived on site for unit. Leaking from bottom left corner. On arrival inspected unit and confirmed leak. Found the trim piece was blocking door from closing all the way. Not allowing a good seal and allowing water to drip through where the door panel meets the gasket. Adjusted trim and tested and unit is now functioning properly. No leaks present at this time. Job complete. No parts used..
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, Texas 78751
Matthew
Job Details:
09/23/2024
Arrived on site for unit needing system repair. On arrival inspected and found compressor will overload and kick out. Tapped system and found unit still charged. Replaced compressor dryer and access valve. Pulled vacuum and held. Charged per spec and ran unit. Unit is running and cooling. Advised customer to give 24-48 hrs for system to stabilize. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS01
Near Leander, Texas 78641
Miguel
Job Details:
09/23/2024
Arrived on site for oven not heating properly. I found no codes in diagnostics. Confirmed bake and broil elements are functional. Temperature is accurate . Advised customer allow 10 -15 min after preheat. Found the blower was making a ticking noise. Removed door and bottom panel skirt. Found the framing for oven is already falling off and oven is not center. Called builder and explained this need to be corrected so no damage is done when pulling oven out. Ordering blower. They will cal once unit is accessible for repair. ; ordrng 1 W11598119 (Blower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM03
Near Austin, Texas 78754
Matthew
Job Details:
09/23/2024
Unit in 1113. Arrived onsite for unit not making ice. Inspected and found supply line kinked not allowing proper fill and poor cube formation. Removed kink and tested. Unit is now functioning properly. Job complete. No parts used
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, Texas 78754
Matthew
Job Details:
09/23/2024
Arrived on site for unit Shaking during use. Inspected and found suspension completely shot. Replaced suspension and tested. Unit is now functioning properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Round Rock, Texas 78681
Daniel A
Job Details:
09/23/2024
Arrived on site to inspect refrigerator doors out of alignment. Upon further inspection I found that the left door was higher than the left. I made an adjustment to the right foot and now the doors are aligned and gaskets are making good contact. No parts installed and no water leaks observed during service.
We serviced a
KITCHENAID RANGE
Model KCGS550ESS05
Near Hutto, Texas 78634
Wesley
Job Details:
09/23/2024
Arrived onsite and found unit operating with failed ignition symptoms. Tuned and cleaned and adjusted ignitors for optimum operation. Replaced one burner head 8286815. Provided advice on best ignition practices and ignition design.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW04
Near Austin, Texas 78737
Luis
Job Details:
09/23/2024
"Arrived on site for water leaking. Found water leaking from fill tube extension to icemaker fill cup due to extension being too short,installed a new extension,ran icemaker fill no leaks."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Round Rock, Texas 78681
Andrew R
Job Details:
09/23/2024
Arrived onsite for washer with lid locked and no function. Upon arrival I checked voltage at the supply and got good voltage. I noticed the control led to be out and not blinking when plugged in. I checked all loads and everything checked good. I replaced the control and the units lid unlocked and is now operating as designed. Call complete. No water leaks present at time of service. Installed W11419171 CONTROL 00 SER.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Round Rock, Texas 78665
Andrew R
Job Details:
09/23/2024
Arrived onsite for microwave making a humming noise. Upon arrival I noticed the microwave to be making a humming noise and customer stated it was sparking before and off and on I didn't realize the inverter replaced the stand alone diode. Returning with all parts and office to RS. No parts installed.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Lorena, Texas 76655
Jonathan M
Job Details:
09/23/2024
"Arrived on site to install previously diagnosed park. Inspected unit and work area. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks. Present during operation. Call complete. W1161 yes, sir 3479."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Horseshoe Bay, Texas 78657
David Z
Job Details:
09/23/2024
Arrived on site to install new freezer door to resolve sealing issue. Installed new door and verified proper seal. Unit working as designed. Parts used - LW11255360.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Hutto, Texas 78634
Andrew R
Job Details:
09/23/2024
Arrived onsite for dryer with no heating. Upon arrival I tested the unit and unit is heating with no issue.i ran it for 5 minutes and it was cycling heat correctly. I checked voltage at the outlet and all checked to be good. I also spoke with maintenance and he stated he didn't see any issues with it when he checked it out. No issues are present at time of service. Unit is operating as designed. Call complete. No parts installed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Round Rock, Texas 78665
Andrew R
Job Details:
09/23/2024
Arrived onsite for range tripping breaker. I took the ground off of the range and changed out the bake and broil elements. I ran the oven with the ground off to 500 degrees. After reaching temp I re attached the ground and set it to 500 degrees bake again. I advised the builder that after 2 hours to shut it off. Unit is operating as designed at this time. Call complete. Installed W11182108 elmnt bake and W10856603 elmnt broil.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Manor, Texas 78653
Joe Z
Job Details:
09/23/2024
"Arrived on site for not making ice. Upon arrival, inspected unit. Ice container and ice maker mold is empty. Found ice maker is not responding. Removed ice maker and test polarity. Am getting 120v to ice maker. Need to replace ice maker. Replaced ice maker W10884390. Test unit and filled correctly and began ice making process. Unit is operating as designed. No leaks present. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, Texas 78756
Ryan B
Job Details:
09/23/2024
"Arrived on site to inspect unit for display not working. Upon closer inspection found display reading 7s instead of 1s. Replaced console, tested unit, unit is running as intended. Job complete. USED W11378949"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ10
Near Manor, Texas 78653
Joe Z
Job Details:
09/23/2024
"Arrived on site for missing damper. Upon arrival, inspected unit and confirmed issue. Installed damper W10843943. Test unit and is operating as designed. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Manor, Texas 78653
Joe Z
Job Details:
09/23/2024
"Arrived on site for multiple LEDs out. Upon arrival, inspected unit and found FC led has failed causing the issue. Replaced all LEDs in kit W11683244. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM04
Near Manor, Texas 78653
Joe Z
Job Details:
09/23/2024
"Arrived for leaking from door. Upon arrival,inspected unit and found frost at top of FC liner and top of FC door where gasket meets liner. Inspected door and where gasket mounts to door liner, it sits kind of rounded upward. Compared unit to other refrigerators on same floor and all have some roundness, but this unit has more and based on frost on exact location of roundness, inspected entire liner in FC and RC and there are no gaps. need to replace FC door. Ordering door and nameplate. Office to reschedule ; ordrng 1 LW10648583 (FC door) and 1 W11178521 (Name plate)"
We serviced a
KITCHENAID OVEN
Model KOES530PSS00
Near Leander, Texas 78641
Lou
Job Details:
09/23/2024
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing error code F9E0-miswired. Cleared the code and continued testing the unit in Bake mode at 350 degrees. Once the unit got to approximately 100 degrees, the breaker tripped and at the time, the broil element was cycling. I pulled the unit out and gained access to the ground wire and removed the ground wire and cycled power. Placed the unit in diagnostics showing error code F1E1-main control failure. I cleared the code and removed and replaced the main control and performed a burnout on Bake at 500 degrees and while heating, I tested voltage at the elements and all are showing 245V. Approximately 2 minutes into preheat, the unit breaker tripped again. With the ground wire disconnected, the breaker should not trip. With it tripping, this tells me that there is an issue with the GFCI breaker or the wiring in the home. The unit itself is operating as designed. Job completed. No one available to sign for receipt/ vacant new build. W11448962"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, Texas 78752
Ryan B
Job Details:
09/23/2024
UNIT 251 Arrived on site to inspect unit for not heating. Upon closer inspection unit is heating but cool down sequence starts to early. Ordering sensor harness and will return. Rescheduled for 9/27NO PARTS USED; ordrng 1 WPW10298258 (Harness sensor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Georgetown, Texas 78628
Lou
Job Details:
09/23/2024
"Arrived on site to inspect dishwasher door falling open. Upon further inspection, I tested the door and found it does fall open. I pulled the unit out to gain access to the hinges and found the right door hinge spring and gotten bound up with the insulation and it jumped off hook. I removed and replaced the right hinge assembly and retested and unit is operating as designed. No water leaks observed during service, job completed. W11712996"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS
Near Round Rock, Texas 78665
Andrew R
Job Details:
09/23/2024
Arrived onsite for a range with ignition problems. Upon arrival I found the ungutors to all be working as designed. I used my gas leak detector and found no leaks when around the house or around the range. The unit is igniting as designed and there are no leaks present at time of service. Call complete. No parts installed.
We serviced a
WHIRLPOOL DRYER
Model WeD5620HW2
Near Austin, Texas 78723
Ryan B
Job Details:
09/23/2024
"Arrived on site to inspect unit for not heating. Upon closer inspection found thermal cut off failed, thermistor failed and heating element failed. Replaced element, thermistor, and thermal cutoff, tested unit, unit is running as intended. Job complete. USED WP8577274 WP3387747 280148"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, Texas 78724
Ryan B
Job Details:
09/23/2024
Arrived on site to inspect unit for vent staining clothes. Upon closer inspection found vent cracked leading to excessive build up and damage of clothes. Will need to order vent and return. Rescheduled for 9/30; ordrng 1 W11117429 (Lint chute)
We serviced a
WHIRLPOOL OVEN
Model WFGS3530RS0
Near Seguin, Texas 78155
Andrey
Job Details:
09/23/2024
"Arrived on site to test unit for oven not working, tested unit found igniter sparking but sparking with in the metal casing, adjusted igniter and tested, unit is now igniting on first click, unit is now running as designed, no leaks detected job complete o parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Austin, Texas 78724
Ryan B
Job Details:
09/23/2024
"Arrived on site to inspect unit for not producing ice. Upon closer inspection found ice maker turned off, ran harvest cycle, unit harvested and filled with water. Unit is running as intended. No leaks present at this time. Job complete. NO PARTS USED."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Lockhart, Texas 78644
Andrey
Job Details:
09/23/2024
"Arrived on site to test unit for glass falling off, tested unit found glass popped out from lower glass brackets, secured glass back in place and tightened brackets, unit is now functioning as designed, no leaks detected job complete no parts installed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Cedar Park, Texas 78613
Daniel A
Job Details:
09/23/2024
Arrived on site to inspect refrigerator making a loud noise. I was able to recreate the noise by manually tuning the RC evaporator fan. I gained access to to the evaporator and found that there was some ice buildup around the fan. All thermistors tested good. I replaced the evaporator fan cover and set the defrost setting to the standard 8hr setting instead of the default. No water leaks observed during service. W11610999
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, Texas 78664
Wesley
Job Details:
09/23/2024
"Arrived onsite to replace previously ordered parts. Removed and replaced precooler tubing and dye drier. Pulled vacuum and charged to spec. Unit is now operating as designed. Advised customer on repair. All checks good. W11678305, WPW10143759"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Round Rock, Texas 78664
Wesley
Job Details:
09/23/2024
"Arrived onsite and found unit operating with ongoing nuissance tripping. Found service pointer items had already been completed, however heat priming was short of the optimal max femp 500f. Unit primed for 30 minute broil at 500 and customer completed minimum 1hr 500f bake following broil prime. Unit is now operating as designed. All checks good."
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Round Rock, Texas 78664
Wesley
Job Details:
09/23/2024
Arrived onsite for unit tripping the breaker during preheat. Followed service pointer corrective procedure and was able to prime unit to 500f broil for 30 minutes and then bake at 500f for minimum of 1 hr. Builder following up to turn oven off to allow for proper priming. All checks good. Unit did not trip onsite at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Hutto, Texas 78634
Wesley
Job Details:
09/23/2024
"Arrived onsite and found unit operating with failed external drain pump. Replaced the external drain pump. All checks good. Unit is now operating as designed. Advised customer on repair. 1901A Wes, Judy the 1901A K1CBA30XPL1"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Austin, Texas 78723
Leonardo
Job Details:
09/23/2024
Arrived on site to test unit for unit not working. Test unit and found unit filing with water and washing and draining as designed. Builder showed up and he said he ran a full cycle and unit finished the cycle. All test found unit working as designed. Job complete NO PARTS USED.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, Texas 78735
Leonardo
Job Details:
09/23/2024
Arrived on site to test unit for unit not filling with water. Test unit and found float sitting in the up position making unit think its full of water. Secured float to the bottom position and test unit by starting the unit on normal cycle and unit filling with water and washing and draining as designed. Job complete. NO PARTS USED
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, Texas 78745
Leonardo
Job Details:
09/23/2024
"Arrived on site to test unit for unit not starting and giving F8E1 error code no water in to unit. Tried to put the unit on to diagnostics and unit will not get in to diagnostics. Reset the unit by unplugging it for 2 minutes and after resetting the board I was able to go in go diagnostics. Test unit and found unit getting water now and unit washing and draining as designed. Deleted the error code, job complete NO PARTS USED."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, Texas 78745
Leonardo
Job Details:
09/23/2024
Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good no leaks present at this time. W11025157 unit washing and spraying water job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Hutto, Texas 78634
Joe Z
Job Details:
09/23/2024
Contacted techline. Spoke with Jake. Explained issues and what was checked. Tech recommended replacement of switches. if does not work take pictures with straight edge of cavity and call back. SR# 7739960991; schdld next appmnt for 9/26 THU !
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Leander, Texas 78641
Gerry C
Job Details:
09/23/2024
"JGCP436HM00 Arrived to inspect slow ignition. I found the front right burner would take excessive time to ignite. By adjusting the burner assembly, I was able to get a consistent immediate ignition. I verified all others were operating as designed. No gas leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Austin, Texas 78751
Joe Z
Job Details:
09/21/2024
Arrived on site for continued issues with over suds. Upon arrival ran unit with no dishes or detergent. Found lots of suds. Wiped down all areas and seem to have leak coming from rinse aid dispenser. Cleared all suds with 2 table spoons of cooking oil. Ran unit and all suds have cleared. Replaced dispenser W11412300. Test unit and Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Canyon Lake, Texas 78130
Andrey
Job Details:
09/21/2024
"Arrived on site to test unit for paint pealing, tested unit found top panel is damaged, will need to replace top control panel, ordered part rescheduled for 9/27, customer wants appointment after 9am no parts installed; ordrng 1 W11647669 (Control panel)"
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Manor, Texas 78653
Joe Z
Job Details:
09/21/2024
"Arrived on site for hole in agitator. Upon arrival, inspected unit and found fracture on agitator. Ran daisies and there are no saved error codes. Ran automatic test cycle and there are no leaks. Replaced agitator W11550891. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM01
Near Manor, Texas 78653
Joe Z
Job Details:
09/21/2024
"Arrived on site for ice build up I. Freezer and leaking in front of door. Upon arrival, inspected unit confirmed issue. Found drain clogged and base of freezer and drip pan frozen over. Used steamer to remove all ice. Found drain extension tube completely clogged. Replaced tube W11512417. Test drain by pouring cup of water down drain. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seguin, Texas 78155
Andrey
Job Details:
09/21/2024
"Arrived on site to test unit for no ice production, tested unit found ice maker unresponsive when trying to to put it into diagnostics, replaced ice maker and tested, unit is now running as designed, no leaks detected job complete installed W11700250"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near New Braunfels, Texas 78130
Andrey
Job Details:
09/21/2024
"Arrived on site to test unit for F6E1, tested unit found UI pealed causing water to get into UI and corrode control panel, will need to replace UI housing, ordering parts rescheduled for 9/27 customer wants a PM appointment, no parts installed ; ordrng 1 W11660284 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near New Braunfels, Texas 78130
Andrey
Job Details:
09/21/2024
"Arrived on site to test unit for noise, tested unit found a loud grinding noise coming from damper, replaced and tested, unit is now running as designed, no leaks detected job complete installed WPW10594329"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Round Rock, Texas 78681
Miguel
Job Details:
09/21/2024
"Arrived on site for washer making noises and would not spin. Tested suspension/ passed. Ran diagnostics and found no errors, test all passed. Inspection found still some belt shavings on cam. Replaced cam and actuator. Explained customer if unit is banging on side then push pause and balance the load. Explained different algorithms built into machine. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Cedar Park, Texas 78613
Miguel
Job Details:
09/21/2024
Arrived on site for refrigerator not making ice. Found icemaker off. Turned on and it stayed in endless cycle. Never sent signal to activate water valve. Replaced icemaker. Verified operation. Call complete. W11548540
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS4
Near Leander, Texas 78641
Miguel
Job Details:
09/21/2024
Arrived on site with new witch harness. Removed front panel. Replaced switch harness. Found only orange side of switch harness was sent. Need switch harness with brown wire. Not listed as different part. Submitting to research. May have to order manifold. Pics entered. Also found plastic tab broken when reassembling. Office will call to schedule after research. ; ordrng 1 W11512354 (Manifold) and 1 W11537738 (Harness research.) and 1 Partresearch (Part research) and 1 W11542194 (Panel)
We serviced a
KITCHENAID OVEN
Model KOES530PSS00
Near Georgetown, Texas 78633
Lou
Job Details:
09/21/2024
"Arrived on site to inspect wall oven not reaching set temps. Upon further inspection, the customer had preheated the unit to 500 degrees before arrival and had been heating for approximately 10 minutes. I stopped the cycle and placed the unit in diagnostics showing no error codes and the display showed the unit to be at 523 degrees. Using my multimeter, I placed my thermal couple in the middle of the center rack and tested temps and found the unit not getting above 471 degrees. I pulled the unit out to gain access to the elements, sensor and main control. I tested the sensor and it read 1485 kohms which would be 200-300 degrees range. I tested the elements and all are within ohms range. Tested voltage and its getting 242V to each element. Due to the temperature issue, I removed and replaced the sensor and main control and retested on Bale at 350 degrees and the unit is operating as designed. Job completed. W11448962, W11598120"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, Texas 78745
Tim M
Job Details:
09/21/2024
"Arrived on site to test unit for stuck on sensing. Upon arrival customer stated unit works intermittently. Itll work fine and go through a cycle a few times, then when she starts a load and returns when it should be done, unit is still in the sensing stage of the cycle. Tested unit found all components engaging. Gained access to the bottom of the unit, found cam is starting to wear out due to improper shifting. Replaced cam (W10721967), actuator (W11399437) and replaced control (W11626074) as precautionary. Ran diagnostic cycle, passed all tests. Ran a regular wash, unit is starting properly and advancing through the cycle. Unit is now running as designed, no leaks detected, job complete."
We serviced a
AMANA WASHER
Model NTW4516FW0
Near Georgetown, Texas 78626
Gerry C
Job Details:
09/21/2024
"NTW4516FW0 Arrived to inspect water issues. I found the unit had F8E1 and I cleared for testing. Service test mode showed the hot valve operational, but the cold valve had greatly reduced flow. The valve assembly required replacement, but I found the hot could not be shut off without risk of damaging the water valve and the cold was steadily leaking. The tenant had already put in a work order for the cold valve issue and I advised of the hot. They will contact us when their maintenance has replaced the valves and we are able to proceed with the part install. No leaks of the machine observed during service. The office will schedule when contact by the customer. ; O-emld tckt"
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Georgetown, Texas 78628
Lou
Job Details:
09/21/2024
"Arrived on site to install previously diagnosed and ordered parts. Due to the control shorting out and melting the harness connection, I removed and replaced the main harness and main control and tested. Unit is operating as designed. No lint observed during service, job completed. W11591405, W11728016"
We serviced a
KITCHENAID RANGE
Model KCIG556JSS01
Near Georgetown, Texas 78628
Lou
Job Details:
09/21/2024
"Arrived on site to inspect cooktop not working. Upon further inspection, I found the unit would not turn on. I checked the breaker and found it tripped. Attempted to cycle power and the breaker continued to trip. Raised the cooktop from the countertop and gained access to the interior controls and terminal block. I found the unit wired properly and then checked the outlet. I found the neutral wire not connected as there is no neutral wire coming from the unit. I checked the installations manual and found it wired properly. While I had the UI and all elements disconnected, I attempted to cycle power again at the breaker and it continued to trip telling me there is an issue with breaker. Unable to contact techline due this being a Saturday, I am leaving a message for in-house tech support to contact techline on the next business day to create a file. Job completed. No one available to sign for receipt/vacant home. No parts installed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, Texas 78626
Gerry C
Job Details:
09/21/2024
"WDT730HAMZ0 Arrived for previously ordered parts. I found the machine with water standing and was able to tap the pump to get it to drain. Removing the pump, I found and removed debris and resurfaced the pump housing and installed the replacement pump. The machine drained as designed after the repair. I replaced the element and inner door due to corrosion and verified no leaks. Operational test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, Texas 78626
Gerry C
Job Details:
09/21/2024
"WDT730HAMZ0 Arrived to inspect non-operation. With great difficulty, due to the buttons sporadically responding, I was able to enter service test mode and found 2-1, 5-1 and 5-2 stored. I could not proceed or retrieve the codes in subsequent attempts. Inspection within the door panel revealed a large amount of moisture that had the appearance of a long-term, slow leak, as it looked like condensation formation. Further inspection showed the seal for the wax motor in the vent assembly to be the source. I removed and replaced the control, due to internal moisture damage, the vent assembly to correct the leak source and the console. The unit regained all normal operations and no leaks were observed at completion of service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Jarrell, Texas 76537
Gerry C
Job Details:
09/21/2024
"WRS325SDHZ11 Arrived to inspect noise. The customer presented a video that clearly showed the issue was from the evaporator fan. I found a large ice mass at the intake port in the bottom area of the evaporator cover area then discovered a large ice mass in the left side that had grown into the evaporator fan. The ice was from a constant flow of water from the fill tube for the ice maker. The MFG recommends either permagum or silicone to be utilized in an attempt to correct the issue, but due to contamination possibility, I will provide a correcting that does not have the potential of contamination. Tech GCO. No leaks of the water supply observed during service. ; ordrng 1 GCO (GCO)"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW
Near New Braunfels, Texas 78132
Andrey
Job Details:
09/21/2024
"Arrived on site to test unit for no heat, tested unit found shorted heater, replaced and tested, unit is now running as designed job complete, installed 279838"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near New Braunfels, Texas 78132
Andrey
Job Details:
09/21/2024
"Arrived on site to test unit for not running properly, customer stated that it stated to make a lot of noise and then shut off for 4 day with no cooling in RC but FC was cooling but then started to cool again, tested unit found noise not present and unit is running at correct temperatures, RC gasket is cracked, recommend replacing RC Evaporator cover, UI control, main control and RC gaskets, ordering parts rescheduled for 9/27, no parts installed ; ordrng 1 W11610998 (Evaporator cover) and 2 W10917313 (RC gaskets)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Leander, Texas 78641
Miguel
Job Details:
09/21/2024
"Did not receive door for bad gasket. Took pictures as door not sealing, resubmitting for authorization. Called customer to advised. Entire repair needs to be done together. Extra time and door (or gasket if found) need to be added. Office will call to schedule ; ordrng 1 W10815687 (Door) and 1 Extratime (Extra time) and 1 W10873944 (Gasket); O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, Texas 78628
Miguel
Job Details:
09/21/2024
"Arrived on site with new parts for rack. Replaced spray arms. Installed new stoppers, clip and positioner. Verified operation. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near San Marcos, Texas 78666
Andrey
Job Details:
09/21/2024
"Arrived on site to test unit for not heating, customer stated that unit has heat but long dry times and unit has a rumble when its running, tested unit found vent restricted and bearings ceased, replaced all parts from repair kit and tested, unit is now running as designed, advised customer to hire professional to clear restrictions in vent at this time job complete installed 4392065"
We serviced a
KITCHENAID OVEN
Model KODE500ESS21
Near Georgetown, Texas 78628
Lou
Job Details:
09/21/2024
"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that they recently had their one year inspection and was told the upper oven was approximately 30 degrees off and the lower oven was approximately 5 degrees off. Using both of my multimeters, I placed my thermal coupler in the middle of each center racks and tested both ovens on Baker at 350 degrees. I found both ovens were within the allotted temps range of ten degrees above/below preheat settings. No repairs needed. Job completed. No parts installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB02
Near Georgetown, Texas 78628
Lou
Job Details:
09/21/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the ice bin front cover breaking off, I removed and replaced the ice bin and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11185686"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buda, Texas 78610
Tim M
Job Details:
09/21/2024
"Arrived on site to test unit for not draining. Upon arrival customer stated the breaker tripped at the end of one of their cycles. They didnt think anything of it, they reset the breaker and ran another cycle, when it reached draining stage nothing happened and ever since then has had water in the tub. Verified issue. Inspected under the unit and found both drain wires have been severed. Attempted to repair with butt splices, drain pump still would not engage. Checked resistance on the drain pump, reading 20.3 ohms. Replaced harness (W11643701) and control (W11513246) as precautionary. Tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Buda, Texas 78610
Tim M
Job Details:
09/21/2024
"Arrived on site to test unit for rattling noise. Upon arrival customer stated unit would make a rattle sound within 15 seconds on the bottom of the unit almost every time they used it. Started multiple heating cycles and no noise was present. Inspected bottoms of the unit for any loose components, found no clear issues. Advised customer to capture a video of the issue in order to better pinpoint what could be going on. At the time of service unit is running as designed, no parts installed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Kyle, Texas 78640
Tim M
Job Details:
09/21/2024
"Arrived on site to test unit for top spray arm not working. Upon arrival customer stated that none of the dishes get washed. Tried multiple cycles and it did not change. Activated diagnostic cycle, found wash motor not engaging. Replaced wash motor assembly (W11025157) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Jarrell, Texas 76537
Gerry C
Job Details:
09/21/2024
WMH31017HS10 Arrived to inspect noise. I found the noise was from the right side panel vibrating during use. I was able to adjust the cabinet to correct the issue and the customer will contact us if there are further issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Marcos, Texas 78666
Andrey
Job Details:
09/21/2024
"Arrived on site to test unit for washer not functioning properly, tested unit found all components engaging properly, fill basket multiple times with water and could not detect any leak, started cycle multiple times with no issues with lid lock, advised customer on how to load unit properly and advise to monitor, if issue returns, take video and call us back, unit is running as designed, no leaks detected job complete, no parts installed"
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Jarrell, Texas 76537
Gerry C
Job Details:
09/21/2024
"WFES3030RS0 Arrived to inspect no power. I found the breaker off and inspected. The cord wires were not twisted and I found no other deficiencies. Without lifting the ground, I was able to fully preheat the machine to 500 without loss of power. I allowed the machine to cool below 200 and then preheated to 500 a second time. Allowing the machine to cycle the broiler for an extended time did not trip the breaker and the unit operated as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Hutto, Texas 78634
Joe Z
Job Details:
09/21/2024
Arrived on site to install previously ordered part. Replaced cabinet 8533643. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Hutto, Texas 78634
Joe Z
Job Details:
09/21/2024
"Arrived on site for making noise and shaking. Upon arrival, inspected unit and is leaning towards the back. Found unit completely unleveled. Leveled unit correctly.Also found center rotor bolt on the floor. Secured rotor. Test unit and is operating as designed no leaks present. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Hutto, Texas 78634
Joe Z
Job Details:
09/21/2024
"Arrived on site for microwave not operating. Upon arrival, test unit and found unit only operates if you press top right of door closer to microwave. Inspected switches, door and frame and nothing is bent or out of position. Need to contact tech line. Office to reschedule ; schdld next appmnt for 9/23 MON !"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Temple, Texas 76502
Sterling
Job Details:
09/20/2024
On arrival verified complaint of not starting wash. Ran diag and found error code f8e1 lo fill. Ran component access and found cold valve failing to fill. Hot water works fine. Replaced water valve and unit is now working correctly. Verified all other components are functional. Job complete installed w11210459
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, Texas 78732
Joe Z
Job Details:
09/20/2024
"Arrived on site for drain pump running continuously. Upon arrival, unit is unplugged. Restored power to unit and confirmed issue. Found blockage in pressure hose when trying to blow through. Tried clearing hose but can only partially blow through. Need to order control and pressure hose. Office to reschedule ; ordrng 1 WP353244 (Pressure hose)"