Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good.

Arrived onsite for broken refrigerator frame and rail. Upon inspection found frame and rail had failed. Replaced both. Tested unit and unit is functioning properly. Job complete

"Arrived on site for a dryer not working. I tested the unit and found no heat going to it at all. I put the unit into diagnostics mode and found no stored error codes. I gained access to the burner and found the ignitor unplugged, I plugged it back in and then tested the unit. The unit is now working as designed. However, I found the console physically damaged. I am ordering the console and the office will have to reschedule. ; ordrng 1 W11413567 (Control Panel)"

"Arrived on site to diagnose oven Not heating. Upon arrival I spoke with customer and found the oven was not reaching set temp, I then placed the unit into diagnostics and found the cabinet temp at 71? f and there were no stored error codes. I ran a temp test on the unit and found that had and average of 336? when set to 350?F I calibrated the temperature by 15?f. Unit is now functioning as designed. Call complete."

"Arrived on site for washer keeps running . Found unit in drain mode, drain was in pump out mode . Reset control with 5 second start button . Ran diagnostics,got low fill errror code . Found no cold entering washer . Replaced valve. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."

Arrived on site for a refrigerator that has a dented door. Inspected unit at work area. Confirmed customers complaint and replaced right hand refrigerator door. Tested the unit and unit is now working as designed. Call complete.

Arrived on job for complaints of no water. Water filter frozen in housing. Turned on heater to thaw and removed for inspection but not working. Customer will thaw so we can further inspect cause I think the heater is not working from previous repair. ; saved tckt

"Arrived on site and inspected washer not completing cycles. Customer advised the issues began after recent storms, but hasnt happened in a week or so. I calibrated and unit tested as designed. Customer satisfied. JOB COMPLETE"

Arrived on site for fridge temps above normal. Ran temp checks freezer normal. Fresh was 47 . Found fluffy frost on evap cover in fresh side . Steamed out fresh evap. Diagnostics. All fans working . Thermistor checked normal. No air gaps in gasket . Fresh food door may have been left open . If call back on unit recommend changing UI and thermistor. No water leaks detected at time of service

"Arrived on site for no cool. Per tech support replaced main control,powered unit on same issue compressor not powering on,checked harness on main control all connected good,removed Orion harness to liner found damaged pin on 14 pin harness connector in liner wall,called tech support ran video chat

Arrived on site to replace wire harness. Replaced harness and now getting power but still not heating due to high voltage to coming on. Replaced both control boards . Test unit and unit test good job complete.

"Arrived on site to inspect unit for not draining, upon inspection found the unit was working normally but the disposal was capped, removed the cap from disposal and all functions returned. Complete"

"Arrived on site for loud noise. Diagnosed condenser coil vibrating against cabinet,adjusted condenser coil to prevent loud vibration noise,adjusted front assembly,ran diagnostics compressor powered on noise no longer present"

"Arrived onsite for unit not heating. Tested the unit and unit was not heating. Upon further inspection, found that the igniter was bad, replaced igniter. Tested the unit. No issues at this time. Job complete"

Arrived on site for vent hood still makeing a lot of noise. Found blade still making vibration noise on high speed only. Removed blade and motor. Installed new blade and motor. Turned on fan high speed. Noise is gone. Job completed.

Mm Job # 305350 I arrived on site for unit with F8E1 error code. After arrival I spoke with customer and learned they got this code for low fan in over speed when ever they used either wall oven. I placed the unit in diagnostics and also found stored F6E4 UI- Appliance manager status state mismatch. I ran through the check list for the F8E1 error and found 120VAC to P5-5 to N and P5-4 to N. I then tested DC voltage to P4-1 and P4-2 and found 9 volts dc. I then gained access to the back of the unit and found the blower had a loose connector. I plugged it in properly and tested the unit. Unit is now working as designed. Call complete.

Arrived on site to test unit for unit sparking. Found burned out diode and capacitor. Will need new diode capacitor and magnetron. Called Safety#7731185143 customer will call whirlpool job complete.

"Arrived on site for weak water flow. Tested water dispenser weak to no flow with filter and by pass installed,diagnosed a defective filter head. Replaced filter head checked water connections no leaks,tested water dispenser good water flow."

"Arrived on site to test unit for lights not illuminating on top of RC. Found FC module and top left modules were bad. Replaced modules, tested unit, unit works good. Customer also complained of ice dispenser not working. Found unit was not level preventing left RC door from making proper contact with door switch. Leveled unit, tested, unit is now working good. No leaks detected. Job complete."

Arrived onsite for refrigerator doors not sealing properly. Upon arrival I was informed the unit has since began to seal correctly. Both sections checked good for temps and gasket seals. Job complete.

"Arrived on site for door seal issues. Found upper freezer gasket not seating correctly to liner channel,added sealer to liner,installed gasket to channel on liner checked door seal good."

"Arrived on site for an ice maker not dispensing ice. I found per last service when the fill tube on the IM was not attached, the water from the IM was draining into the dispenser motor assembly. I disassembled the assembly and found one big block of ice. Due to this the motor was freezing up and unable to turn. I cleared out the ice and then checked the dispenser. The unit was now dispensing ice. Unit is working as designed. No leaks observed at the time of service. Call complete."

"Arrived on site to inspect unit for not cooling, upon inspection found the start device was not turning on the compressor, ordering start dev and cap. Office to reschedule ; ordrng 1 W10590088 (capacitor) and 1 Wpw10448874 (start-dev)"

(CH) Arrived on site for a damaged ice bin. Upon arrival found a 2 inch piece of plastic broken out of the ice bin. With further inspection found the door separator leaking and molding and mullion sweating indicating a mullion heater failure. Advised customer on needed repairs and rescheduled. Ordering mullion and ice bin to use on return visit. ; ordrng 1 W11122876 (Mullion) and 1 WPW10347093 (Ice Bin)

"(CH) Arrived on site for FC leaking and not cooling. Upon arrival found FC drain clogged. Upon arrival found temps in both compartments over 65 degrees. After further inspection I found no frost or signs of refrigerant getting to FC evap coil. Evap motor and condenser motors were running. Found start device functioning but compressor was shutting down due to over heating. Tried new device and found same results. Removed new start device and will need to order compressor, uv dryer, etc for repairs. Office to reschedule once availability of parts and ahw autho is acquired.; ordrng 1 W10139462 (Compressor) and 1 WP2188823 (Evaporator) and 1 2324712 (Condenser) and 1 WPW10143759 (Uv dryer) and 1 W10913906 (Access valve) and 1 Cnote (Need reschedule for 2 hr ss repair) and 1 Cnote (Need ahw autho)"

Arrived on site for oven not igniting. Upon arrival I spoke with the customer and was told the issue was intermittent. I took a test cycle and found the unit was not heating in even swings. I gained access to the back and found that the lower oven igniter was not making a good connection. I replace the wire nuts and drew amperage. Amperage was 3.5 during heating and would then change to 0 when heating was not on. This indicates the igniter is now working as designed. Call complete.

"Arrived on site to follow up on refrigerator not cooling in RC. Partially defrosted unit and removed fan scroll. Installed new fan scroll and thermistor. Tested via diagnostic and verified fan is coming on properly. Advised customer they need to defrost the unit for at least 24 hours to remove the remaining ice in the unit. Ice was so thick I was able to melt enough to complete the job, but there is still ice present in and behind evap. Customer advised to line with towels and defrost. Call complete."

"Arrived on site , found plastic around left hinge was broken off completely. Replaced lid . Ran diagnostics,all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site to inspect unit for loud noises when spinning , upon inspection found the gearcase was causing excessive resistance which led to sound. Replaced gearcase and cam and a new growling noise was apparent. ordering motor,belt and new gearcase. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10006384 (belt) and 1 W10677723 (motor-drve) and 1 W10870913 (gearcase)"

Arrived on site for a dishwasher that has a door that keeps falling. Inspected unit and work area. Found the left hand door hinge link broken due to extended use. Replaced link and tested unit. Unit is now working as designed. Call complete.

"Arrived on site to inspect range buzzing noises. Upon further inspection, I found when turning the front left burner on, the switch makes a buzzing sound. I pulled the unit out and removed the switch and found it had shorted out. I removed and replaced the switch and retested and unit is operating as designed. Job completed."

Arrived on site to test unit for gas leak. Applied bubbles/leak detecter solution to all possible leak points and connections. Also used leak detection device and was not able to find any leaks. No smell of gas. Unit is operating as designed. Job complete.

Arrived onsite for dryer not heating. Upon inspection found failed heating element. Replaced element. Tested unit and unit is functioning properly. Job complete

"Arrived on site to test unit for no ice production. Found ice maker was stuck in middle of cycle. Ice maker not responding to diagnostics. Verified proper voltage to ice maker. Door harness is good and no damaged. Replaced ice maker, tested unit, unit works good. No leaks detected. Job complete."

Arrived onsite with KY and found unit dispenser fill hose had pin hole leak. Replaced dispenser fill hose. Unit is now operating as designed. 2 man required to access unit.

"Arrived on site , for dryer not drying properly . Ran temp check and was getting about 214 . Ran airflow and got restricted flow . Recommend cleaning air vent . Job complete"

"Arrived on site to inspect unit for not making ice, upon inspection found the units valve was not plugged in, plugged in valve and tested unit, the water spout connector was too short causing issues, ordering spout. Office to reschedule ; ordrng 1 ICEMAKERFILLSPOUT (ICE MAKER FILL SPOUT ) and 1 RESEARCH (RESEARCH )"

Arrived onsite for refrigerator not cooling and still has same symptoms as before. Upon inspection I found the unit pulsating power. I found good DC voltage at the dispenser board. I spoke with PR and we determined that the unit is experiencing a main control board failure and I will need to submit a parts research on the control needed due to a service pointer on similar models. Ordering a control (W10818296) office to R/S once research is complete. ; ordrng 1 W10818296 (Control) and 1 RESEARCH (RESEARCH)

Arrived on site to test unit for unit shooting Flames from right rear valve. Found shorted igniter harness and bad valve. . ; ordrng 1 W10836473 (Switch harness) and 1 W11105201 (RR valve)

Arrived onsite for dryer not heating. Upon inspection I found the dryer spinning and blowing but no heat. I checked voltage at the terminal block and found only 76 VAC from L1 to L2 and 120VAc from L1 to ground & neutral and 120 from L2 to ground & neutral. I confirmed good continuity of the power cord and advised the customer they would need to get a licensed electrician out to service the units outlet for the unit to restore function. Job complete.

"Arrived onsite to replace previously diagnosed parts. Called SW to confirm process. Isolated valve, door switch and UI. Found control powering on. Further inspection found UI causing control to short. Replaced UI. Tested unit and unit is functioning properly. Job complete"

"Arrived on site and inspected trash compactor and found ram is partially down blocking trash bin from sliding back in. Engaged both switches even though Bin is out to get ram to rise up. Also found front mounting screw is broken and sticking up and had to remove it completely so that Bin can slide all the way in. job complete"

Arrived on site to test unit for error code f2e1. Found code present and UI not responding as designed. Also found unit was powering off/resetting on its own. All connections checked good. Needing autho for control and door for black unit. ; ordrng 1 W11284468 (Control) and 1 W11196118 (Door)

"Arrived on site to diagnose dryer that is not running. Checked via diagnostic and found no error codes present. Unit powers on, but if you try and start it you can hear the relay click, but not run the motor. Found good voltage at control and going out of relay. Ordering motor and belt switch to resolve. Office to schedule return when we have parts for other ticket as well.; ordrng 1 W11234001 (Motor) and 1 W11247665 (Belt Switch)"

(Ch) Arrived on site for range needing previously diagnosed main control. Upon arrival I installed and reassembled unit with new control. After testing I found error codes no longer present. Unit now functioning as designed call complete.

Arrived on site and inspected washer not completing cycles. Discovered the issues began after the recent storms. I tested it and unit tested as designed. I calibrated it and allowed the customer to wash a load of towels and unit filled to customers satisfaction. JOB COMPLETE

"Arrived on site ,replaced harness . Ran diagnostics all checked normal. Unit is now dispensing as normal. No water leaks detected at time of service. Job complete"

Arrived on site for a washing machine that?s making loud sounds during operation. Inspected unit and work area. Found the unit making a stripping sound as the unit was going through agitation. Found the cam underneath completely worn and stripping. Replaced the cam and tested the unit. The unit is now working as designed. Advised customer on loading instructions. Call complete.

Arrived on site for a washing machine that is not finishing cycles and is leaving wet clothes at the end of the cycle. Inspected unit and work area. Tested unit and found the unit not shifting into agitation. Found the actuator disconnected from the cam. Replace the actuator from another call at the same location and tested the unit. The unit is now working as designed. Call complete.; used 1 W10913953 (ACTUATOR ) from stock

"Arrived on site and inspected Washer and Found and Control Panel is unresponsive. Reset connections from control panel to control board and power cycled washer and it will now turn on and is running normal.if it happens again a new control board and control panel are needed and a second technician washer and dryer are stacked are stacked, job complete"

Arrived on site to test unit for oven not igniting. Found bake not getting any power. Will need igniter and control board

Arrived on site to replaced hinges and inner door and side panel. Replaced all parts test unit and unit test good job complete.

"Arrived on site for dryer accumulating water while not in use. I inspected the unit and work area. I found the unit heating and tumbling. I tested the air flow with th vent on and off. I found the vent restricted and not allowing proper air flow. I recommend having someone come out and check the exterior vent. If the unit is not venting properly the humid air is just going to collect in the cabinet and drum, and when the unit is not in use itll come a turn back to water. Job complete."

Arrived on site to test unit for light not turning off. Found bad control board ordering new board office to reschedule. ; ordrng 1 W11342846 (Control board)

Arrived on site to test unit for burners not working. Found large burners not igniting. Replaced burner heads test unit and unit test good job complete.

Arrived on site to install previous diagnosed parts. I gained access to the drive belt and replaced it with new. I tested the unit and it is working as designed. Job complete.

"Arrived on site to install previously diagnosed part.Replace the control and the thermistor as those were the only two items sent with me. Advised the customer to keep an eye on the unit and to call back if any other issues persist. Call complete."

"Arrived on site to inspect refrigerator not cooling. Upon further inspection, the customer had the unit in the garage and unplugged. I plugged the unit in and the condenser fan came on and lights came on. I tested the start device and it was good. I removed the main control panel and found the main control with burn spots. I removed and replaced the main control and tested the unit. Unit is operating as designed. No water connections to the unit, job completed."

"Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I removed the ice bin and found frost build up on the motor yoke. I tested the dispenser motor and it failed. I removed the dispenser assembly and tested the motor and it is good. I removed the dispenser UI and inspected the ice chute and found the ice chute door broken and not making good contact with switch. I am ordering the ice door seal, insulation, ice door center, ice door chute assembly, spring, hinge pin, & damper rotary. Due to the ice door being broken, it no longer seals, so I recommended that the customer place a wash cloth in the chute to help vent warm air going into the ice bin and melting the ice. No water leaks observed during service, office to schedule return service due to the availability of parts.; ordrng 1 241688701 (Ice Door seal) and 1 241688601 (Insulation) and 1 241688501 (Ice door center) and 1 241688401 (Ice door assembly chute) and 1 241688901 (Spring) and 1 241689301 (Damper rotary) and 1 241688801 (Hinge pin)"

Arrived on site to test unit for oven not igniting. Test unit and found bad valve.

"Arrived on site for a refrigerator that?s not keeping temp in the refrigerator section and is forming ice on the back wall. Inspected unit and work area. Confirmed customers complaint and found refrigerator evaporator frosted over. Check resistance through the defrost heater and bimetal from the fresh food connector at the wall. Found the circuit open. Removed the connectors on the heater and checked resistance through the harness, buy metal, and heater and found all to be within range. Spoke to SW and was advised to jump across the heater and found proper resistance through the circuit with the heater removed. Was told that the issue is with the heater sporadically making connection and not making connection due to a faulty heater. Replace the heater and tested the unit. The unit is now working as designed. Call complete."

Arrived on site for refrigerator that has LEDs out in the freezer and refrigerator. Inspected unit and work area. Confirmed customers complaint and found the freezer module out in the refrigerator modules flickering. Replace the freezer module and tested the unit. All lights came on and were working as designed. Call complete..

Arrived on site for a refrigerator that?s not cooling the refrigerator or freezer sections. Inspected unit and work area. Found ice buildup in the evaporator section. Checked resistance through the defrost bimetal and found it open even though it was covered with frost. Replace the defrost heater and tested the unit. The unit began working as designed. Call complete.

Arrived on site for a Range that won?t ignite the front left burner. Inspected unit and work area. Confirmed customers complaint and found the left front igniter not even trying to ignite. Replaced igniter and tested unit. The unit began working as designed. Call complete.

"Arrived on site for arrange that will heat the call top burners or the oven. Inspected unit and work area. Removed the oven from the wall and tested voltage at the terminal block. Found no voltage on one of the sides. Found the power plug not plugged in all the way and as soon as he plug was plugged in fully, the unit began to work as designed. I advised the issue was either with the plug not being fully plugged in or it was a voltage issue inside the home.

"Arrived on site to test front burner not igniting. Found bad igniters, replaced burner heads test unit and unit test good job complete"

Arrived on site to install previously diagnosed parts. I gained access to the controls and replaced them with new. I tested the unit and it is working as designed. Job complete. Job complete.

Arrived on site for fridge not cooling. I spoke to the customer and he stated the unit is showing cooling off and wont come on. I turned cooling back on and tested voltage to the unit and found the compressor getting 120vac and 3.5 vdc. I found the compressor running at .6 amps. The refridge has started cooling. I advised the customer to monitor the fridge over the next 48 hours. Job complete.

Arrived on site to test unit for unit sparking. Found high voltage damaged will order new mag cap and diode. Office to reschedule. ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W11493410 (Magnetron)

Arrived on site to test unit for unit giving error code.

Arrived on site to replace igniter. Found damaged igniter ordering igniter again office to reschedule. ; ordrng 2 WPW10145991 (Igniter)s and 2 W10833887 (Igniter)s

"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I gained access to the evaporator and found an ice ball on the cap tube. I gained access to the compressor and found it pulling .5amps. I found the cap tube line bubbling up were the leak is at. Job complete"

Arrived on site for washing machine making a clicking noise at the end of the cycle. I gained access to the gear case and found the slider was damaged. I replaced the slider and tested the unit. It is now working as designed. Job complete.

Arrived on site for dryer not heating. I inspected the unit and work area. I found the thermal cut off and thermostat bad. I replaced both. I tested the unit it is now working as designed. Job complete.

Arrived on site for dryer not powering on. I inspected the unit and work area. I found good voltage to the control and terminal block. I found the control no sending power to the UI. I am ordering the UI and main control to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11378950 (Ui) and 1 W11491458 (Control)

"Arrived on site to inspect cooktop turning itself on. Upon further inspection, I found the glass cooktop cracked at the front bottom center at the corner of the vent (photo).Job completed."

"Arrived on site to inspect microwave heating too hot. Using my multimeter, I got a measuring cup and filled with 10oz of water and using my thermal lead I test3d the temp of the water which was 78 degrees. I placed the cup of water in the microwave and tested on High for 30 seconds. At the end of time, I tested the temp of the water and it showed 106 degrees, a difference of 28 degrees which is within the specified temp range mentioned in the service tech sheet. I advised the customer of my findings and that no repairs are needed at this time.

"Arrived on site to tall previously diagnosed and ordered part. Due to the unit being installed without a damper, I installed a damper and tested. Damper and unit is operating as designed. Job completed."

"Arrived on site for a refrigerator losing cool in the freezer compartment. Upon arrival the customer had the unit unplugged and already pulled out. I checked the temps in order to ohm out the thermistors correctly. The FC was at 47?F and the RC was at 65?F. The RC thermistor read 3.53k ohm (which is good), the FC thermistor read 5.72k ohms (which is good), and the FC defrost thermistor at 7.8k ohms (which is good due to having some frost on evap still). I gained access to the FC evap and found ice build up again (Pic in SD). I put the unit into diagnostics mode and ran a short defrost and found the element getting the proper voltage. It also began melting the ice and heated properly. I found all airflow components running as designed in diagnostics test three. I found no ice on the RC evap. I gained access to the pantry UI and found it good. I then ran test four in diagnostics and found it ran through as designed. I checked the harness at the deli control and found it good. I could not replicate a failure at the time of service. Due to the HV control and LED control often throwing each other off to create similar issues, Unit is working as designed at the time of service.

Arrived onsite for refrigerator door with dents and scratches. I confirmed the complaint and replaced the RC door. No air leaks in the gasket. Job complete.

"Arrived on site for a dishwasher with no power. Upon further inspection I found the console completely unresponsive. I checked voltage at the terminal block and found 120VAC. I ohmd out the fuse and found it good. The unit will need a new console, control, harness, and latch to complete the repair. I Switches for latch - 4318273. Control panel - WP8535166.; ordrng 1 CNOTE

Arrived on site for wall oven not operating. Upon arrival gained access to and tested the thermal fuse to find it pulling 120V but not pushing anything indicating the fuse has failed. We replaced the thermal fuse and reassembled the unit. Tested all functions to find the unit operating as designed. Call complete.

"Arrived for washer not starting . Ran diagnostics. Got only off balance load . Unit is level. Ran test wash , found no hot water . Removed hose and found debris in hose . Removed obstruction. Ran wash test all checked normal.

Arrived onsite for refrigerator cooling issues. Unit would not cool and freezer would defrost. Customer also explained noise coming from evaporator compartment and with a tap the noise would stop and begin to cool again. Unit evaporator fan motor is having intermittent issues. Will need to replace. Tested defrost cycle and components are working. Office to reschedule.; ordrng 1 WP61004888 (motor-evap)

Arrived on site to test unit for oven not getting to temp. Test unit and found unit was calibrated to -20. Calibrated oven to 0 test unit and unit test good job complete.

"Arrived on site for Refrigerator side high temperature. Display box, numbers not readable- only on fridge side no cool. Found Freezer temp 10, Fridge temp 44. All door gaskets were sealing properly. Tested dampener from diagnostics and it was opening and closing as designed. UI display leds werent all illuminating. Removed evaporator cover and found block of ice forming on right side from top to bottom of coils. Found large block formed inside the return and covering the return completely. Used steamer to remove ice and placed fridge in a defrost. Defrost heater kicked on as designed. Was able to completely remove all ice build up on evaporator and inside of return. Removed UI and installed new UI. UI display working as designed. Fridge and freezer cooling as designed. Job completed.

Arrived onsite for unit having moisture inside of the unit when not in use. Asking customer if they keep the home cold. Let them know that if the house is colder than the temperatures from the outside. The outstanding air may travel in the air vent for the dryer and will causing moisture inside of the unit. Tested the unit and the unit got hot at high temperature settings. No issues at this time. Job complete

Arrived onsite for range with damaged panels. Upon inspection I found the side panels and cooktop dented badly. I called techline and they gave me SR#7731203495 I am ordering the cooktop and 2 panels to complete the repair. Office to R/S due to part availability. ; ordrng 2 WPW10162245 (Panel)s and 1 W11032119 (Cooktop)

"Arrived on site and replaced all parts diagnosed on previous visit, after replacement ran calibration 52 and washer checks good, job complete"

"Arrived on site and found cooktop has an internal Short on the left side causing sparking and flames

Arrived on site for no ice. Per service pointer W11218398B engaged test switch icemaker not harvesting per service pointer replaced defective icemaker. Ran test switch icemaker ran through a harvest and filled with water.

"Arrived on site to diagnose ice machine making thin ice. Performed diagnostic and ran unit. Found the wrong filter being used on the icemaker. When unit fills, it would only get half full before it times out. Removed filter and installed correct filter. Changed ice thickness level to maximum

"Arrived onsite and found ice production inconsistent, ice dumped and filled for new batch while onsite. Adjusted temp for optimal production. Seals check good. Advised customer in event of ongoing icemaker production issues we will replace the icemaker."

"Arrived on site for TURNS ON BUT WON'T START-ERROR CODE E3F6. Tried placing in diagnostics and after six tries it finally came on. Error codes F6E3, F2E1, F4E4 all came on. Checked voltage at the wall and was getting 240. Removed UI and inspected harness and connectors. Everything was connected properly. Harness had good continuity. Customer had already tried resetting the unit to reset and refresh.

Arrived on site to test unit for unit not cleaning. Test unit and found filter dirty and something stuck in drain motor. Removed drain motor and removed glass and unit needs new wash motor.

"Arrived onsite to install previously diagnosed parts. Replaced the console and tested the unit. The unit still would not connect to WiFi. I replaced the antenna and tested unit the unit began to connect to Wi-Fi but would not allow the consumer to do any cooking. I called Whirlpool Techline and spoke to Austin SR# 7731204686. He advised to have the customer on install the appliance and reinstall it using the S a ID code. He also recommended to power cycle the unit as well to help the unit reboot. He advised any further issues to call the Wi-Fi care team for further assistance and if they could not figure out the problem, to re-order the user interface from the world for parts research department. Advised customer of findings. The customer advised that during my conversation, he had uninstalled the app and reinstalled the app. He advised that after that, the unit is now working properly and is able to use his phone to make selections on the unit. Call complete."

"Arrived on site for Leaking from Behind - Chest and Upright Freezer. Removed rear panel and found ice, not frost, built up over return tubes. No solid ice areas built up over evaporator. Temps were good inside freezer. Called WP tech line and described what was happening with the ice over the tube. Tech line stated there was too much refrigerant inside and it will need drier tube removed and compressor will need to be discharged and recharged with Freon to ensure it has the correct amount inside. Returning with all parts JIC. SR 7731203385; ordrng 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Tap)"

"Arrived on site , replaced belt . Ran diagnostics. All checked normal. Job complete"

"Arrived on site for customer complaint of unit not cooling and ice build up in RC, found failed RC evaporator fan motor and thermistor. I replaced fan motor and harness with thermistor, unit tested good."

"Arrived on site for not dispensing ice. Found coupling not engaging ice bin coupling,removed auger motor coupling adjusted spring in shaft reassembled unit tested ice dispenser unit working as designed."