"Arrived onsite for Burner Not Lighting. Upon arrival,Mrs pointed out that the front right burner is not lighting. Found front right surface igniter missing tip of Ignitor and not arching correctly and taking too long to ignite burner. Burner eventually lights when enough gas passes through,but not functioning correctly. Need to order surface igniter. Office to reschedule ; ordrng 1 W11507531 (Surface igniter)"

"Arrived on site for install of previously diagnosed parts. Installed both front switches. While installing the elements, found that the wiring and the terminals were different. Spoke to CS. Will return both elements, as they are not compatible with this unit. Put unit back together and tested. Unit functioning as designed. All switches and elements responding correctly. Job complete."

"Arrived on site for install of previously diagnosed parts. Upon arrival, ran quick cycle to see the symptoms. Found that unit will not drain. Used vacuum to remove all water. Inspected drain pump and found some debris inside. Removed one screw and some plastic pieces. Unit still will not drain. Spoke to SW. Tried to turn pump manually and it turns, but need to apply force to get it to turn. Will need new drain pump as there is still something stuck inside. Returning with prescreened parts. Office to reschedule.; ordrng 1 WP3363394 (Pump)"

"Arrived on site for complaints of no heat. Ran dryer and found it is powering up, allowing you to select cycle, and tumbling but not producing heat. Found no continuity on thermal cutoff. Installed new part and tested, still no heat. Double checked new part and found it defective. No continuity on new part. Will need to order and return. Office to reschedule.; ordrng 1 280148 (Cut off)"

"Arrived on site to replace previously diagnosed control board, control ordered was incorrect, board was ordered for wrong M/S, ordering correct board, office to reschedule ; ordrng 1 W11552018 (Control board)"

"Arrived on site to test unit for no completing cycles tested unit found 4-4 error code, wash motor failure, called tech line to diagnose further, found no issue with wash motor, was recommended to replace control, control still covered under manufacture warranty, replaced control tested unit, unit now running as designed, no leaks detected job complete Sr#7733486238"

"Arrived on site for complaints of not filling with water. Found cold water valve at wall turned off. Customer stated they had a technician out cleaning the vents and possibly they turned the water off. Turned water back on and ran a quick wash cycle. Unit advancing normally, filling with water properly. Ran drain and spin cycle as well and no issues.

"Arrived on site to test unit for no spin, tested unit found washer stuck in spin mode attempted to cancel out cycle, replaced control tested unit, unit is grinding and squealing, inspected unit under and found failed gear case a everything covered i oil, replaced gear case, cam belt and shift actuator, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to replace filter . no leaks detected job complete"

Arrived on site fro install previous diagnosed part. I gained access to the control and replaced it with new. I ran a diagnostics cycle and found the unit working as designed.

"Arrived on site to follow up on washer that was clicking and not filling very high. Replaced the pressure hose, rotor, gearcase and slider. Checked and found no error codes present. Tested unit in diagnostic and regular after and it isn't making any abnormal noises and filling to the proper water levels. Unit works as designed when extra power is not selected, when it us unit performs with less water and the gradual fill per design. As long as extra power is off unit is working as designed. Call complete."

Arrived on site for washer just humming . Found water was shut off . Turned on water and unit started filling . Ran rest of cycle . Unit is spinning and draining properly. Did find cold water valve shut off is leaking . Left that valve turned off . Informed customer to have plumber look at shut off .

"Arrived on site for washer not spinning clothes out and making loud noise . Found oil leaking from gearcase , and band on slider out of position. Replaced slider and gearcase. Ran calibration and diagnostics wash . All checked normal. No water leaks detected at time of service. Job complete ; used 1 Parts from stock"

Arrived onsite for NOT HEATING ON THE INSIDE. COMPLETELY COLD ON THE INSIDE. Upon arrival test unit and heater not energizing. Inspected unit and found heater OL saw break in heating element. Need to replace heater assembly. Replaced heater assembly and test unit. Unit heats correctly. Job complete

Arrived onsite for dishwasher handle falling off. Upon arrival found mounting stud loose and handle falling off. Secured stud and secured handle. Handle is secured. Job complete

"Arrived on site to inspect dryer not working. Upon further inspection, I tested the unit and could hear the motor humming, but the drum wasnt turning. I raised the top panel and retested and attempted to turn the drum by hand and it would not move. I disassembled the unit and turned the motor by hand and could hear the blower wheel rubbing against the blower housing. I removed the back panel and found the right panel was badly dented inward at the back bottom corner causing the panel to shove into the blower housing and crush the wheel (photos). Customer advised advised the unit was delivered this last Friday. Customer advised they would contact the business where they purchased it in an attempt to get it replaced. I am ordering the right side panel, blower housing, blower wheel, and motor and will return with all prescreened parts. I recommended that the customer contact our office to advise whether or not theyre getting the unit replaced. Unit left unplugged for safety. Office to schedule return service.; ordrng 1 279827 (Motor) and 1 8533643 (Cabinet) and 1 WP8577230 (Blower housing) and 1 WP694089 (Blower wheel)"

Arrived onsite to install previously diagnosed pat. Upon arrival I installed new upper rack stop and tested unit and found unit operating as designed. Job complete.

"Arrived on site to inspect unit for tripping the breaker, found L1 connection loose at terminal block, I tightened connection, unit tested good."

"Arrived on site to inspect unit for not baking, found pinched wire at safety valve, I repaired wire, unit tested good."

"Arrived on site to inspect unit for cooktop not powering on, found failed module as well as UI not responding, I replaced module and UI, unit tested good."

"Arrived on site to inspect unit for for loud high pitch noises, found failed gearcase, motor, belt, and cam, I replaced all parts and calibrated, unit tested good."

"Arrived on site to inspect unit for not venting the proper position. I found unit was in fact venting properly, and I explained to customer that the unit is working as designed."

"Arrived on site to inspect unit for long dry times, tested air flow, air flow test failed, instructed customer to have vent cleaned."

"Arrived on site to replace damaged panel, after replacing, unit tested good."

"Arrived on site for poor wash performance. Ran diagnostics,was motor is not coming on . Getting correct voltage. Replaced sump and motor:. Unit is now washing properly No water leaks detected at time of service. Job complete"

"Arrived on site for freezer above normal temps and not making ice . 42 fresh food temp ,FZ 25 . Found frost on evap in FZ . Found evap fan failing . IM passed all test, but getting a e5. Ordering FZ fan motor with harness . Please do hard power reset for IM .. Return 4/28 thur. No water leaks detected at time of service.

Arrived onsite to install previously diagnosed parts. Replaced console. Test unit and unit operates as designed. Job complete

"Arrived onsite for The main problem is that the oven does not work at all. But in addition, one of the burners on top does not work at all, and three of the five knobs on the front of the range or either nonfunctional or in the case of one missing and nonfunctional. Upon arrival Mrs. mentioned oven light also does not operate. Tested unit and found control is not responding to UI and need to replace control ,ignitor, knob,and bulb.

"Arrived on site for low water in tub during wash . Ran diagnostics and found almost no water entering unit . Removed valve and found debris in screen and in water supply line . Replaced valve and flushed supply line out . Ran diagnostics, now getting normal water flow and normal water levels in tub . Heater is coming on . No water leaks detected at time of service. Job complete"

Arrived onsite for Door hinge broke. Upon arrival the door would open too quickly and drop down fast. Found left spring was not secure. Secured spring and test unit. Door now opens correctly. Job complete

Arrived on site for range needing previously diagnosed knob. Upon arrival installed and found knob functioning as designed. Call complete

"Arrived on site to replace parts ordered by previous tech, found unit working as designed and was in a defrost when I arrived, heater tested good, control tested good."

"Arrived on site to install previously diagnosed parts. Install new parts. Tested unit and unit is not working as designed. No gas leaks detected during service, job completed."

Arrived onsite and found unit motor failure. Replaced the sump and motor. Unit is now operating as designed. All checks good.

Arrived onsite and repaired unit by replacing lid switch. Unit is now operating as designed.

Arrived onsite for many off balance loads and found unit operating with loose suspension. All checks good. Advised customer on repair.

"Arrived onsite for flame height irregular and right rear burner not igniting. Found wring disconnected to electrode of right rear burner. Corrected wiring and tested all burners, unit is now operating as designed. Advised customer on repair. All checks good."

"Arrived to inspect. Found codes F7E4 and F6E3. The slider had failed and would not engage with the rotor fully. I was able to touch up the teeth in the rotor to get it to temporarily work, but it should be replaced due to the excessive wear. I replaced the failed slider and tested. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W10915701 (Rotor)"

"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant and had no indication of leaks. I installed the sealed system components and vacuumed. It took an excessive time to achieve vacuum to the pumps maximum depth and denotes moisture within the system, from original manufacture. I charged the the mfg prescribed 4.8 oz and the unit started cooling as designed. No water connections to unit, operational test good."

"Arrived to inspect. I found the machine would not stay running without the start switch depressed and the was no drum motion. The belt was broken and I removed and replaced. Further inspection yielded metal debris in the bearing assembly and after removed, the unit operated as designed."

Arrived to inspect no heating. I found the spade connector on the main relay improperly seated. I corrected the issue and the unit operated as designed.

Arrived on site. Replaced lever and housing tested dispenser operation unit working as designed

"Arrived on site. Found freezer not freezing correctly,removed evaporator cover found ice ball on inlet to the evaporator,ran diagnostics test 4-5 frost forming to only the second straight loop on the evaporator. Ordering sealed system parts. Unit will still need freezer led module charge part to customer. ; ordrng 1 W11575003 (3 way valve) and 1 W10832994 (Compressor) and 1 WPW10608485 (Frzr evaporator) and 1 W11492867 (Ff evap) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

"Arrived on site. Replaced defective icemaker,ran icemaker through a cycle,icemaker passed harvest ran fill test passed.

"Arrived on site for no ice. Found weak connection at harness,secured harness fully to valve,ran diagnostics icemaker passed harvest ran fill test passed."

Arrived onsite for dryer with no power. Upon inspection I found that the breaker was tripped. I corrected this and tested unit and found unit heating and tumbling but the air flow was poor. I advised customer to have some come out and check her vents

Arrived onsite for range with gas leaks. Upon inspection I found loos fitting at gas reg. I corrected this and tested unit and found unit operating as designed. Job complete

Arrived on site for a washer that wont finish cycles and is making loud noises when the unit does actually spin. Inspected unit and work area. Confirmed customers complaint and found the unit no starting any cycles. Found the basket would not spend and with an error out. We are the units for diagnostics and found an F7 E1 (basket speed fault) error code. Checked underneath the unit and found the belt detached from the motor and the belt completely stripped. Found the cam extremely worn as well. Unit will need both for repair. Ordering both parts as neither part was sent with me. Rescheduled customer to 4/27 but the customer will need after 1 PM.; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Cam)

"Arrived on site for a washing machine that is stopping in the middle of cycles is making loud sounds during cycle. Inspected unit and work area. Were in the unit three diagnostics and found an F5 E1 (lid switch fault) and F7 E9 (locked rotor) error codes. Ran the unit through an auto test and found the valves were really slow at filling and the unit sound like an airplane taken off when the unit went into a spin. This would indicate that the bearings are gone bad in the gear case. Checked underneath the washer and found the slider had red marks on it indicating it failed as well.

Arrived on site for range needin* previously diagnosed switch. Installed switch and tested front left burner. Found burner now fully functioning as designed. Call complete

"Arrived on site for otr microwave heating when door was open and tripping breaker when exhaust surface fan was run. Upon arrival confirmed the issue and after further inspec found multiple causes to failures. Found exhaust fan windings all ohming between 98.2-100.3 ohms (should have been between 19, 23, & 34ohms. Also found door switchs stuck causing ACU to think unit was safe to run when unit was opened. Found large burner maker on ACU indicating heat damage over. Found hinges built within liner (non repairable/no part availabilie) bent leading to door sagging and weighing on switchs and latch body. Unit cant be reliably repaired due to hinge failures. Will need finings reported to ahs(WB26X10210(vent motor), WB27X10934(ACU)).; ordrng 1 Cnote (Need status reported to ahs. Liner/hinges have no replacements)"

"Arrived on site for refrigerator not cooling and thawing out randomly. Upon arrival confirmed complaint. Upon further inspection I found startup amp draw to compressor at 1.98 and raised to 2.1amps within 2minutes. Found evap coil could frost over about 80% before all coolness, moister, & freezing was lost from cool. Signs indicating a failing sealed system. Also found thermostat failing to reset when temps would trigger defrost and wouldnt go back into cooling operation once defrost was completed. Will need office to get autho for replacement of sealed system as well as thermostat (possibly defrost control as well) before rescheduling.; ordrng 1 W10309994 (Compressor) and 1 WP2188823 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Cnote (Needs 2hr sealed system repair/AHS Autho!!!)"

Arrived onsite to install previously diagnosed pats. Upon arrival I installed new dispenser and tested unit and found unit operating as designed no leaks and no excessive suds . Job complete

Arrived on site to test unit for warming drawer panel loose on top right corner. Found screw was missing and bracket not set correctly. Found screw laying on inside of drawer. Aligned bracket and put screw back in. Unit now working as designed. Job complete.

"Arrived to inspect no light under unit. The bulb tested open and I tested voltage. Under no load conditions, it showed 124VAC with all settings. I advised the CX to obtain a replacement bulb and to contact the mfg if the light does not work correctly. Operational test ok."

"Arrived on site to test unit for F9E1, tested unit found below has slipped off causing water leak and 2 socks has made it into drain pump collector tray, secured bellow properly and removed socks from tray,tested unit, unit now running as designed no leaks detected job"

Are onsite for upper rack stops falling off. Upon inspection I found that they where loos and would fall off everything you pull that rack forward. I and ordering new stops. Customer requested that I come back. Office to reschedule.; ordrng 1 WP8565925 (STOP)

"Arrived on site to test unit not working, put unit into diagnostics, water filled but pump not engaging, inspected pump and found the power connection was ripped out, secured connections with new spade connectors, put unit through diagnostics cycle, all components tested good, no leaks detected job complete repair"

"Arrived on site for dishwasher not draining. Inspected unit and work area. Tested drain pump operation and found activating. Check drain line and found punch still located in garbage disposal. Removed punch from garbage disposal and drained unit. Perform diagnostics mode and tested operation, found all operating as designed. No water leaks detected during service."

"Arrived on site for complaints of no power no operation. Found good voltage to the control and good DC voltage to the UI. Installed new UI and tested. All lights and buttons on UI are working now. Ran quick wash cycle and monitored. No issues at this time, no water leaks, job complete.

"Arrived on site for install of previously diagnosed parts. Installed new vent motor, bezel, and gasket. Tested unit in factory diagnostics and unit passed. No error codes. No water leaks. Job complete."

"Arrived on site for complaints of loose door. Found door will need to be replaced as well as the hinge. Door has way too much play going up and down. Will need new door and hinge to complete. Office to reschedule.; ordrng 1 W11310052 (Door)"

"Arrived on site for complaints of squeaking noise. Found idler pulley wheel bonded up.. Installed new part and tested. Unit running smooth without the bad noise

"Arrived on site for install of new control board. Upon further inspection, found main harness burnt. Took picture. Inside of door has some melted plastic. Advised customer that before we install a new control, the wiring harness will need to be addressed

"Arrived on site for complaints of no heat. Found burnt out heater.Installed new heater assembly. Tested unit and unit is now heating properly. No other issues at this time.

"Arrived on site for install of new drain pump. Installed new part and ran normal cycle. Unit filled and washed with no leaks, then drained with no leaks. Job complete."

"Arrived on site for complaints of water leaking. Found water leaking from bellow at a slow drip. Turned water off at house and drip stopped. Will need new valve. Installed new valve and ran test cycles. No water leaking and all normal operations.

Arrived onsite for the top rack missing the stoppers. Looked at the unit and saw the stoppers were missing. Replaced stoppers. No issues at this time. Job complete

"Arrived onsite unit not cooling in the refrigerator section. Customer had a thermometer in the uni and said it stayed around 60 degrees. Checked the temperature in the freezer and saw it was consistent in staying at the same temperature. Upon further inspection, found that the damper control in the refrigerator was bad. Part showed to be NLA, AHS to research R0161050. Spoke with JC to help diagnose"

Arrived onsite for unit not locking. Looked at the unit and saw that the lid needed to replaced as the left side of it is broken at the hinge. Ordered lid. Office to reschedule ; ordrng 1 W11259006 (Lid)

Arrived onsite for unit leaking. Tested the unit and saw the unit leaking really quickly but the leak was coming from the inlet assembly when filling. Found that the vent cap on the inside was not tightened down causing the water to leak from the area. Tightened the vent cap on the inside and let the unit run longer. No more leaks at this time. Job complete

Arrived onsite for unit not latching. Looked at the unit and saw that the strike was broken. Replaced the strike. Tested the unit. Unit tested good. No leaks at this time. Job complete

Arrived onsite for unit making squeaking noises when the unit spins no matter the load size. Checked underneath the unit and noticed the belt was worn out. Replaced the belt. Tested the unit in drain and spin on max speed and unit did not squeak anymore. No leaks at this time. Job complete

Arrived on site diagnosed defective bin thermistor and vibration noise. Adjusted tubing noise no longer present replaced defective thermistor.

"Arrived on site for no ice. Forced cycle icemaker not running through a forced cycle,removed icemaker found harness was not installed correctly to icemaker,secured harness into icemaker,power cycled unit icemaker ran through a cycle and filled with water. If issue continues order icemaker and wire harness for icemaker."

"Arrived on site. Removed fan cover found wires blocking fan blade,adjusted wires,power cycled unit unit powered on fan running as designed.

Arrived onsite for unit not putting in water. Yes the unit and water would not start. Checked the ohms on the valve and found that the valve was showing OL. Let customer know that the valve needs to be replaced. Replaced part. Tested the unit. Unit tested good. No leaks at this.

"Arrived on site to test unit for not cooling in both sections. Found FC evap frosted over completely restricting air flow. Ran diagnostics and found compressor and condenser operating properly, compressor was a bit hot from over working but still good. Found evap motor and defrost heater engaging properly and receiving proper voltage. Evap thermistor was out of range. Was able to get thermistor to get control to engage into a defrost but control did not sent voltage to heater. Recommend replacing evap thermistor and control. Will be returning with UI as a precautionary. Left unit unplugged to defrost. Office to reschedule. ; ordrng 1 W11558182 (Control) and 2 WPW10384183 (Thermistor)s"

"Arrived on site to test unit for water still present in sump at end of wash cycle. Ran diagnostics multiple times with no issues and was finally able to replicate a no drain. Inspected hose and found drain pump was getting seized with obstruction. Cleared hose and removed all obstructions. Tested unit, unit now working as designed. No leaks detected. Job complete."

Arrived one site to test unit for wash motor not engaging. Found motor not engaging in diagnostics. Noticed evidence of leak around sump gasket. Also found control constantly growing error code for float open(F6E4)and door stuck(f5e1). Door switch and float tested good. Continuity good through harness. Recommend replacing control and sump assembly. Customer stated he would talk over with wife.

"Arrived on site to test unit for damage to warming drawer. Verified damage, replaced panel, tested unit unit working good. Job complete."

"Arrived on site to replace heating element from previous diagnosis. Replaced element, tested unit, unit working as designed. Found error code for no heat F7E1. Cleared code and advised customer on purging cold water from sink prior to using unit. No leaks detected. Job complete."

"Arrived on site to inspect range, inspected unit and work area. Unit had code F 20 and F 34.

"Arrived onsite and repaired range by replacing the control. Found that the WiFi module had shorted the control, bypassed WiFi module to prevent new control from also shorting. Advised customer on repair.

Arrived onsite for Stuck in spin cycle /f9e1 error code. Upon arrival ran unit on diagnostics. Found drain pump not getting energized. Found harness to drain pump was not secured. Secured connection and test unit. Unit now operates correctly . No leaks present at this time. Job complete

Arrived onsite and found loose screws holding the panel in place cause the whole console to move. Secured positioning. Unit is now operating as designed. Advised customer on repair. All checks good.

Arrived onsite for washer leaking during drain. Found unit standpipe clogged and water back flowing. Advised customer on findings. Unit is now is otherwise operating as designed. Advised customer on needed plumbing action. All checks good. ; O-emld tckt

Arrived onsite and found range door needed to be reassembled after hinge had been replaced by customer. Repaired unit and tested. All checks good. Unit is now operating as designed.

Arrived onsite for water and ice not operating. Found inlet valve solenoid failed. Replaced valve assembly. Unit is now operating as designed. All checks good.

Arrived onsite for new fridge ice not producing. Found water had been turned off at wall. Turned water on and made sure ice was in the on position. Unit is now operating as designed.

"Arrived onsite for ongoing f9e0. Cuwromer had not been able to reset unit. Per tech sheet, reset unit and cleared error code. Unit began to operate as designed. All checks good. Advised customer on repair and best practices."

Arrived onsite for washer walking and shaking and tested unit. No error codes and operating smoothly empty. Tested with small load and unit is operating and spinning within parameters. Provided instruct on design and best practice. All checks good.

Arrived onsite to install previously diagnosed parts. Replaced console and test unit. Unit operas designed. Job complete

"Arrived onsite for unit leaking water. Upon arrival mrs. Explained to me that her husband turned off both hot and cold water supply valves. As soon as I turned the water supply valves on, found water spraying from midway through both fill hoses. Advised customer to replace both hoses and call us back if the unit itself is leaking water. I left both water supply valves in the off position. Job complete"

"Arrived onsite for Auto sensing devise not detecting proper water fill. Manuel setting does not allow change to low, medium, high. upon arrival ran unit on diagnostics and did not receive error codes. Checked water pressure and got good water pressure from both hot and cold supply valves. Customer provided load of clothes to test. I had customer demonstrate how she would use the control settings. Mrs. Explained how she wanted more water. Showed customer how to change the deep fill settings and select different water levels. Ran unit on a normal cycle and unit operates as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for stainless trim peeling, tested unit found double sided tape lost its grip, puddled the trim back into place and it got stuck really tried peeling it back with putty knife and it is sticking really good, at this time job complete"

"Arrived on site to test unit for running hot water when setting is for cold, tested unit found water lines are crossed, secured water lines correctly called AH so he can explain to customer in Spanish the unit fills and runs, unit is running as designed no leaks detected job complete"

"Arrived on site to test unit for water leak, tested unit found leak in per tube by water valve, tube had slack, so I cut off the damaged portion and secured tube, unit is now running as designed, no leaks detected job complete"

Arrived on site for a dryer not drying properly. Upon arrival the customer stated that the unit will take several cycles to properly dry. I tested the temperature fluctuations at the back of the unit with the vent on and off. I found with the vent on the fluctuations were considerably slower. This indicates bad airflow at the wall. I informed the customer on my findings. The unit is running as designed. Call complete.

"Arrived on site for a washing machine getting an F9E1 error code. Upon arrival the unit was full of water, the lid was locked, and F9E1 was flashing on the screen. I had to unplug the unit to remove the error code. I put the unit into diagnostics mode and found stored error codes F9E1 for long drain, F0E3 for for overload, F1E2 for motor over voltage. I then went to manually activate the drain and lid lock. Neither energized. I also tried to run a diagnostics cycle, but it would never start. I then ohmd out the drain pump at the pump and found it within range. I then ohmd out the drain pump from the control and found it open. This indicates a bad harness. Ordering the harness and the office will need to reschedule for install. ; ordrng 1 W11568984 (Lower Harness)"