We serviced a
GE REFRIGERATOR
Model PFSS5RKZASS
Near Killeen, TX 76549
Tyler
Job Details: 12/27/2022
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and verified unit had stable power supply. Upon further inspection found inverter receiving proper voltage but wasnt sending power to compressor at all. ordrng 1 WR49X10283 (Inverter)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Georgetown, TX 78626
Lou
Job Details: 12/27/2022
"Arrived on site to inspect wall oven losing power. Upon further inspection, I found the unit not connected to WiFi. Placed the unit in diagnostics and checked error codes. I found F6E0-interface lost communication. Cleared the code and tested the components and all components operated as designed. I attempted several times to connect the unit to WiFi and it failed each time. Following the tech sheet, I found the control panel will need to be replaced. I advised the customer that the control panel is currently out of stock at the manufacturer with no ETA. Customer advised they would contact the manufacturer and see about getting it directly from them. I recommended that if they were able to get one, to contact our office when they receive it and schedule service. I am ordering the control panel and office to schedule return service due to the availability of the part. ; ordrng 1 W11297709 (Control panel)"
We serviced a
HOTPOINT MICROWAVE
Model RVM1425WA003
Near Blanco, TX 78606
Andrew
Job Details: 12/27/2022
Arrived on site to test unit for not heating. Recommend replacing mag and diode. Was unable to get approval from property management on whether to proceed or not. Spoke with office and would need to follow up with management.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS1
Near Austin, TX 78734
Kevin
Job Details: 12/27/2022
"Arrived on site and inspected range and found control panel Is unresponsive. ordrng 1 W10915661 (Control panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Leander, TX 78641
Maurice R
Job Details: 12/27/2022
Arrived onsite for freezer not freezing. On inspection found that the RC was 34?and the FC was 51?. Gain access to the FC evap and found a ball of ice in the upper left back of the FC. Talked with Susie and we are ordering a sealed system again. Checked the gasket on the unit and they are good. No water leaks detected during service ; ordrng 1 W11547313 (Compressor) and 1 W11598432 (Evap) and 1 12002355 (Thermistor fc) and 1 W11353156 (Dryer) and 1 RingkitforR600 (R600)
We serviced a
WHIRLPOOL DRYER
Model WED8900BC0
Near Austin, TX 78739
Andrey
Job Details: 12/27/2022
"Arrived on site to test unit for no operation, tested unit found full of lint, removed lint and found blown thermal fuse and thermistor reading open, control board not responding just clicking, replaced thermistor and thermal fuse, control that was provided was not the correct one but replaced control from truck stock WPW10532428, tested unit unit now functioning as designed, ran vent test and it failed with complete restriction, advised customer not to run unit until restriction has been removed, job complete ; ordrng 1 WPW10532428 (Control)"
We serviced a
AMANA REFRIGERATOR
Model ABB2522FEQ
Near Wimberley, TX 78676
Andrey
Job Details: 12/27/2022
"Arrived on site to test unit for ice buildup on FC bottom, tested unit found drain tube frozen over, will need new redesign drain tube with p-trap and heat probe, replaced drain tube defrosted ice around drain, will need to return to install heat probe on element, ordering heat probe, office to reschedule
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manor, TX 78653
Joe Z
Job Details: 12/27/2022
"Arrived onsite for unit not operating. Upon arrival ran diagnostics and got F7-E5 shifter fault, F1-E2 motor fault. Ran automatic test and when going to spin unit fails. Tested valves, drain pump and agitation and all operate correctly. Tech recommended replacement of Lower harness and control. Tech gave SR# 7735361491. Ordering harness, motor, actuator, and control. Office to reschedule ; ordrng 1 W11170317 (Control) and 1 W10903246 (Lower harness) and 1 W10890624 (Motor) and 1 W10815026 (Actuator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manor, TX 78653
Joe Z
Job Details: 12/27/2022
"Arrived onsite for not draining. Upon arrival ran diagnostics and got F8-E1 long fill, F0-E3 over load, F7-E1 tachometer missing or wrong signal, F7-E6 motor circuit open. Ran automatic cycle and unit filled and drained correctly. Unit then agitated and spun correctly. Found that on any dial selections such as normal, quick wash, and drain and spin the unit stays stuck on sensing. Need to replace control. Ordering control; ordrng 1 W11513246 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Waco, TX 76708
Jonathan M
Job Details: 12/27/2022
"Arrived on site for a dryer that will not start a cycle. Inspected unit and work area. The customer advised the unit attempts to turn on but then shuts off and pauses and will not continue forward. Did confirm the customers complaint and attempted to spend the basket by hand. Found that the basket would not move. Disassembled the unit And found the rear bulkhead broken in multiple places and not attached to the rear panel. Found that attempting to lift the basket out of the dryer was nearly impossible due to the bulkhead and the drum being stuck together. The unit will need a full rebuild for repair and the office will need to contact the extended warranty about potential alternate resolution due to the cost of repair. Ordered all parts potentially needed for the repair including the wire harness, rear Boquet assembly, drum, roller shafts, screws, nuts, light bulb bracket, motor, belt, and cabinet. Please contact the customer if authorization is given for the repair and please schedule the service for at least three hours due to need to rebuild the dryer. ; ordrng 1 Needsautho and 1 W11299301 (Rear bulkhead) and 4 WP488729 (Screws for bukhead)s and 1 WP3387911 (Air Duct) and 4 WP90767 (Screws for air duct)s and 2 WPW10080190 (Nuts for rollers on rear bulkhead)s and 2 W11236646 (Washers)s and 2 WPW10359272 (Drum roller shaft)s and 1 3977373 (Drum light bracket) and 1 WP22002263 (Drum light bulb) and 1 W11164044 (Wire harness) and 1 W11417441 (Cabinet)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78746
Scott
Job Details: 12/27/2022
"Arrived on site for fridge not dispensing ice or water intermittently. Checked door harness , bin switch . Ran diagnostics door switch and found door switch would change from open to close when door is open . Ordering FZ door switch . No water leaks detected at time of service. Call to set return ; ordrng 1 W10847849 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78737
Luis
Job Details: 12/27/2022
"Arrived on site for no,cool, compressor not powering on diagnosed a defective compressor ordering a new compressor; ordrng 1 W11370574 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 R600a (R600a)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78744
Scott
Job Details: 12/27/2022
Arrived on site for dripping soap and bouncing around . Found tub bouncing more then us all when pushed down . Also tub ring defective allowing water and soap to splash over ordering Suspension and tub ring . No other leaks detected. Call to set return ; ordrng 1 W10578859 (Tub ring) and 1 W10748956 (Suspension)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ2
Near Cypress Mill, TX 78663
Andrew
Job Details: 12/27/2022
Arrived on site to inspect unit for damage to manifold cover. Verified and took pic of scratch. New cover did not have protective film and had scratches/blemishes. Attempted to wipe clean and or remove with no success. Needing new cover and please inspect part prior ; ordrng 1 W1165140 (Cover/panel)
We serviced a
WHIRLPOOL WINE COOLER
Model KUBL214KSB00
Near The Hills, TX 78738
Luis
Job Details: 12/27/2022
"Arrived on site. Removed new door from packaging found dent on door,removed film to expose dent,dent on stainless steel panel,ordering another door. ; ordrng 1 W11644056 (Door)"
We serviced a
WHIRLPOOL WASHER
Model Wtw6120hw2
Near Liberty Hill, TX 78642
Gerry C
Job Details: 12/27/2022
"WTW6120HW2 Arrived to inspect error code. I found F7E1 and F0E7 stored in memory and I cleared for testing. I found the basket was in the front right corner of the chassis and undoubtedly making contact with the inside of the chassis during spin ramp up, causing off balance triggering. The suspension was questionable as well and will require replacement. During spin test, I could hear a loud screech and found the belt had started to stretch, enough I could rotate it by hand in the pulleys, belt will require replacement as well. No leaks observed during service. ; ordrng 1 W11396716 (Suspension) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Blanco, TX 78606
Andrew
Job Details: 12/27/2022
Arrived on site to replace previously diagnosed latch and control. Replaced latch and found control is not the correct part. Needing control ordered. Office to reschedule. ; ordrng 1 W11116592 (Control)
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Blanco, TX 78606
Andrew
Job Details: 12/27/2022
Arrived on site to test unit for not completing cycles and not starting intermittently. Found error f6e2(miscommunication). Found console had corrosion. Recommend replacing console and latch. Office to reschedule. ; ordrng 1 W11112662 (Console)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Belton, TX 76513
David Z
Job Details: 12/27/2022
"Arrived on site to diagnose washer that was leaking. Ran unit in diagnostics and also a clean washer cycle, could not find any leaks. Examined unit for leaks and found no water lines anywhere. Found unit falls under serial range for service pointer W11651001, to replace tub ring. Ordering correct tub ring and a slider to address noise concerns. Office to schedule when we have both parts. ; ordrng 1 W11590590 (Tub Ring) and 1 W10734521 (Slider)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Waco, TX 76712
David Z
Job Details: 12/27/2022
"Arrived on site to diagnose refrigerator that is not making ice. On arrival customer informed me that even after sealed system job Temps have still not gotten to the correct levels. Freezer is around 10, RC at 40. Examined sealed system and found cracked weld that was leaking freon on the compressor. Reordering sealed system parts, weld likely just needs to be corrected. Office to schedule sealed system. ; ordrng 1 R600 (R600 Kit) and 1 W11574734 (Compressor) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (Dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Manor, TX 78653
Joe Z
Job Details: 12/27/2022
Arrived onsite for Broken or Missing Parts. Upon arrival inspected unit and ice bin is full of ice. Ice maker is operating correctly. Test dispenser and motor energizes but does not dispense. found coupling underneath Ice container has failed. Need to replace ice container. Ordering ice container . Office to reschedule ; ordrng 1 W11244434 (Ice Container)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Niederwald, TX 78640
Kevin
Job Details: 12/27/2022
"Arrived On site and customer has ran 15 wash cycles and has not been able to detect that detergent is Being pulled from Reservoir level has not dropped. Ran pump test in Manuel diagnostic and detergent is dispensing. Voltage to sensor is 11.6 DC. Spoke with tech line and they said it should be working, Tech line recommended replacing drawer and control if issue continues. Customer may discuss exchanging unit with retailer. Before rescheduling confirm whether this has been done or not. 7735356542; ordrng 1 W11621180 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Round Rock, TX 78664
Cliff
Job Details: 12/27/2022
Arrived on site to diagnose a washer that is not cycling properly. Found clutch and slider assembly failed and they will need to be replaced to complete repairs. ordrng 1 W10734521 (Slider) and 1 W10754448 (Clutch)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78731
Vincent
Job Details: 12/27/2022
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit leaking. Inspected unit and tested in diagnostics and found it leaking from lower door gasket and tub gasket. Will order parts and reschedule to return ; ordrng 1 W11606677 (Lower door gasket) and 1 W11483553 (Tub gasket)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZS0
Near Hutto, TX 78634
Cliff
Job Details: 12/27/2022
"Arrived on site to diagnose an ice machine that is not producing ice. Found refrigerant leak in evaporator and slow fill due to failed water valve. Compressor, evaporator, filter drier, start water valve will need to be replaced to complete repairs. Office to have job authorized and set return for 3 hours.; ordrng 1 WPW10218037 (Evap) and 1 WPW10605286 (Compressor) and 1 W11506635 (Coupling) and 1 W10843121 (Drier no dye) and 1 3hourjob (3 hour job) and 1 Authoneeded (Autho needed)"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW0
Near Austin, TX 78751
Scott
Job Details: 12/27/2022
"Arrived on site for washer leaking . Removed outer bellow and didnt find any signs of damage . Customer is getting water on floor after use . Ordering 2MAN ( unit is stacked in closet . Also ordering dispenser, valves , tank ,load and go pump. Please call to set return ; ordrng 1 2man and 1 W11114814 (Metering bracket) and 1 W10918608 (Pump) and 1 W11036928 (Valve) and 1 W11036930 (Valve .) and 1 W10918512 (Dispenser) and 1 W11087952 (Dispenser tank)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
David S
Job Details: 12/27/2022
"Arrived on site for fresh food section not cooling properly. I inspected the unit and work area. I found the top and freezer lights not working. I found the rc evaporator covered in ice. I also found the fresh food door gasket torn. I put the unit into a forced defrost and found the freezer defrost element coming on. I am ordering the rc evaporator motor, door gasket, drip pan and white silicone to seal the drain tube. The office will reschedule when we have eta on the parts.; ordrng 1 W11457241 (Drip pan) and 1 W10846057 (Rc door gasket) and 1 WP482338 (Silicone)"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HC1
Near Wimberley, TX 78676
Andrey
Job Details: 12/27/2022
"Arrived on site to test unit for water leak, tested unit found leak coming from bellow, bellow received was not correct part number is correct but wrong part in box, ordering bellow, please inspect in office to ensure its correct on next trip, office to reschedule ; ordrng 1 W11384425 (Bellow) and 1 Partsresearch (Bellow needs to have a square vent)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wimberley, TX 78676
Andrey
Job Details: 12/27/2022
"Arrived on site to replace FC door and install axel clip, removed door to replace with new but the door received was not correct, part number is correct but the door is not and ordered axel clip but received wrong part in box, Images provided on the the clip thats needed, ordering parts office to inspect all parts before next visit to ensure they are correct and reschedule ; ordrng 1 LW10913113 (FC door) and 1 W11594405 (Axel clip) and 1 Partsresearch (Research axel clip and door)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Buda, TX 78610
Andrey
Job Details: 12/27/2022
"Arrived on site to test unit for clicking noise, tested unit found loud humming/ buzzing noise coming from timer, will need timer to fix issue, ordering timer ( WPW10185982 ) office to reschedule ; ordrng 1 WPW10185982 (Timer)"
We serviced a
WHIRLPOOL DRYER
Model MEDC300XW0
Near Georgetown, TX 78628
Lou
Job Details: 12/27/2022
"Arrived on site to inspect dryer with burning odors. Upon further inspection, I tested the unit and could smell so,etching burning from the element. I pulled the unit out and found a large amount of lint on the back panel. Removed the back panel and found more lint on the element housing and other components at the back (photo). I removed the element and found the middle metal plate badly cracked and lint inside the element. I vacuumed the lint from the back of the unit and replaced the element (photos). Cleaned the back panel and re-installed it. Cleaned the inside of the unit (before&after photos) and reassembled the unit. Retested and unit is operating as designed. I provided the before & after photos to the customer. I recommended they have their vents checked/cleaned before using unit to vent further damage. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID VENTHOOD
Model KWCU265HSS0
Near Austin, TX 78732
Vincent
Job Details: 12/27/2022
"Arrived on site for vent hood, inspected unit and work area. Customers complaint was vent hood not working. Inspected unit and found the blower getting stuck. Will need a new blower
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Burnet, TX 78611
Kimo
Job Details: 12/27/2022
Arrived onsite for a washer that is showing f3e1 when in use. Upon arrival I ran a diagnostics test and found that the code was present I power cycled unit and tested again and found no charge. I then explained to the customer that the code was for the water pressures/levels sensor and I must replace the control to solve the issue because the sensor is integrated with the control. I installed new control and tested unit and found unit operating as designed no leak job complete.
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Georgetown, TX 78628
Lou
Job Details: 12/27/2022
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. I disassembled the unit and found a large amount of lint inside the unit and on the element (before photo). I tested the element and found it has continuity. I tested the thermostat and cutoff and both were good. I removed the element and found the middle metal plate had a crack in it and was badly warped. I replaced the element and cleaned the lint from the unit (after photo) and tested. I found the thermostat was bad. I replaced it and retested and unit is operating as designed. I reassembled the unit and retested and it continues to operate as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Georgetown, TX 78628
Lou
Job Details: 12/27/2022
"Arrived on site to inspect refrigerator not dispensing water or ice. Upon further inspection, the customer advised that the water/ice dispenser is working now. I placed the unit in diagnostics and followed the tech sheet and tested the unit. All components are operating as designed. I advised the customer of some issues weve been seeing with this unit, along with the 5 door unit and provided a disclaimer from management. No repairs needed at this time. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WINE COOLER
Model WUW55X24HS01
Near Lakeway, TX 78738
Luis
Job Details: 12/27/2022
"Arrived on site. Replaced defective control and condenser fan motor,powered unit on compressor and fan powered on.
We serviced a
GE MICROWAVE
Model CEB1599SJ2SS
Near Blanco, TX 78606
Andrew
Job Details: 12/27/2022
"Arrived on site to test unit for not heating. Found unit needing mag,cap and diode. Also recommend replacing control again as turn table is not receiving proper voltage. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Austin, TX 78725
Wesley
Job Details: 12/27/2022
Arrived onsite for no cool. Found failed start device. Replaced start device with truck stock. Unit is now operating as designed. All checks good. used 1 WPW10197428 ( Start device) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Georgetown, TX 78626
Lou
Job Details: 12/27/2022
"Arrived on site to inspect microwave venthood light not working. Upon further inspection, I found the customer had replaced the original bulb with an LED bulb. I advised the customer that an LED wont work properly and replaced the bulb with the prescreened bulb and tested. Unit is operating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Temple, TX 76502
David Z
Job Details: 12/27/2022
"Arrived on site to follow up on washer that was not finishing cycles. Customer says it is now advancing, but curious if the rinse / spin section of the cycle was normally a rotating drum eater running, instead of submerging clothes. Advised this is working as designed, and that cycle does not fully dunk clothes, it just runs water over them while spinning. Observed unit and confirmed it was working as designed. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW04
Near Lorena, TX 76655
David Z
Job Details: 12/27/2022
"Arrived on site to install sealed system parts ordered by previous tech for locked up compressor. Evacuated system. Replaced dryer and compressor only, system was still pressurized. Vacuumed and verified unit held for 15 mins. Charged to spec. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS2
Near Austin, TX 78730
Vincent
Job Details: 12/27/2022
"Arrived on site for ice machine, inspected unit and work area. Customers complaint was stopped making ice again. Inspected unit and had no error codes flashing. Entered diagnostics and found it was not reading the bin thermistor. Tested the bin thermistor and it was reading 20.12 kohms whitch indicated its to cold around 3?. Replaced the bin thermistor and retested. Unit is operating as designed at this time. No leaks where observed. Job completed
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78732
Luis
Job Details: 12/27/2022
"Arrived on site for water leaking. Found water leaking from water line,replaced water line turned on water source no leaks,ran unit through diagnostics all test passed no leaks at tubing or connections,ran unit through a normal operating cycle ice formed on evaporator plate; used 1 8212547RP (Water line) from stock"
We serviced a
GE REFRIGERATOR
Model GSS25GSH**SS
Near Austin, TX 78731
Vincent
Job Details: 12/27/2022
"Arrived on site for refrigerator, inspected unit and work area. Customer just wanted to make sure coils where free from debris. Used my shop vac to clean.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78732
Luis
Job Details: 12/27/2022
"Arrived on site for a defective compressor,pierced system to recover refrigerant found no refrigerant in the system. Installed a filter drier and pressurized system found unit losing pressure with faint noise in compressor compartment,checked weld connections found movement from cap tube noise outs increase or decrease,wiggled cap tube found broken cap tube in liner called tech support per tech support Information and pictures being sent over to product review team. Sr#7735358109"
We serviced a
LG DRYER
Model DLE7100W
Near Austin, TX 78731
Vincent
Job Details: 12/27/2022
"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not working with TE code. Tested unit and found it not heating and stoping while testing with error code TE. Disassembled unit and found all thermistors working and reading to specs. Tested thermistors from control and found the hi limit thermostat reading correctly at the blower but not at the control. Theres a short in the harness somewhere and its not available to get. I tried tracking the short but was not successful. Advised customer of my findings.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Andice, TX 78628
Gerry C
Job Details: 12/27/2022
"WFG320M0MS0 Arrived to inspect door not closing. I found the broiler door would not close correctly and on further inspection, the left front lower section of the chassis, starting just below the oven door receivers, was bent inward and cannot be pushed out or corrected. I contact the MFG, tech Bruce and advised of my findings. SR# 7735365665. No gas leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Pflugerville, TX 78660
Matthew
Job Details: 12/27/2022
Arrived onsite for washer with latch issues. Upon arrival inspected unit. Ran diagnostics and found lid latch faulty. Tested and confirmed fault. Used latch from 364426. Replace latch and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78738
Kevin
Job Details: 12/27/2022
"Arrived on site and inspected dryer and found installers did not level it. Also found vent hose its starting to crush and recommended to homeowner and it not be pushed back any further. Showed homeowner had to inspect dryer for correct airflow and confirmed it is heating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Matthew
Job Details: 12/27/2022
Arrived onsite for refrigerator leaking. Upon arrival inspected unit. Found unit not draining properly. Unit is not draining down drip pan and is overflowing into freezer compartment. Previously tech was out and found collapsed drain. Called tech line for assistance. SR#7735364502. A good fix cannot be made and will continue to occur. Tech designated as Non repairable. Customer must contact Extended warranty and provide SR#. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Georgetown, TX 78628
Lou
Job Details: 12/27/2022
"Arrived on site to inspect washer no power. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I found the tub full of water. Using my shop vac, I removed the water and checked the main control and found the service LED off. I tested the drain pump,and found it had shorted out and shorted out the control. I removed and replaced the drain pump and control and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78759
David S
Job Details: 12/27/2022
Arrived on site for dryer not operating. I inspected the unit and work area. I found the terminal block shorted. I replaced the terminal block and tested the unit. It is now working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Austin, TX 78759
David S
Job Details: 12/27/2022
Arrived on site for a ice maker leaking. I inspected the unit and work area. I adjusted the icemaker fill time to be less water. I found the unit leaning forward. I leveled the unit so that it is leaning back about 2 degrees. The water dispenser is working. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Andice, TX 78628
Gerry C
Job Details: 12/27/2022
"Arrived to inspect detergent not getting dispensed. I entered service test mode and found 4-3, 7-1, 3-3 codes stored. I found the unit was not getting water and after finding the installer did not turn the water on and correcting, all function was restored to the unit. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Andice, TX 78628
Gerry C
Job Details: 12/27/2022
"KDTM404KPS1 Arrived to instal previously diagnosed and ordered part. I removed and replaced the faulty third rack mount and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Leander, TX 78641
Gerry C
Job Details: 12/27/2022
"Arrived to inspect noise. I could hear an intermittent vibration noise from the compressor/condenser area and strategically placed dampening pads to absorb the vibration. I could not recreate the sound and continued inspection. The dispenser would drip at about 10-15 seconds after water dispensing and I corrected the issue. I applied MFG provided sealant to the lower door corners and lubricated the crisper drawers. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ
Near Andice, TX 78628
Kimo
Job Details: 12/27/2022
Arrived onsite for a DW that floods the floor. Upon arrival I found that there was no one home I attempted to reach the offices but I had no single I waited 10mins and tagged door. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
Kimo
Job Details: 12/27/2022
Arrived onsite for dishwasher that has a f8e1 code. Upon arrival I put unit into diagnostics mode and doin the code stored. I checked the drip pan and found water there. I cleared the water and ran a regular cycle and the code cam back. I replace the float switch and tested again and found that the unit operated as designed. Job complete. No leaks at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Liberty Hill, TX 78642
Kimo
Job Details: 12/27/2022
Arrived on site to install previously diagnosed parts. Upon arrival I installed new door gasket and control and found that the unit is operating as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Temple, TX 76502
David Z
Job Details: 12/27/2022
"Arrived on site to install previously diagnosed defrost thermistor. Melted down enough ice to gain access to thermistor, replaced with new. Found brown wire going to defrost heater was pulled out of the connector. Straightened terminal and refit. Tested unit and verified proper readings and that defrost heater is working properly. Customer advised they must defrost the unit to regain full cooling. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Coupland, TX 78615
Cliff
Job Details: 12/27/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker turned off and reset switch to on position. Icemaker cycled and filled on its own and no further repairs needed. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Taylor, TX 76574
Cliff
Job Details: 12/27/2022
Arrived on site to diagnose a washer that was leaking. Tested all parts and components and found no failures to unit at this time or evidence of leaking from washer. Did note evidence of clogged dryer vent causing condensation leak from dryer. Advised customer on findings and job is complete.
We serviced a
WHIRLPOOL FREEZER
Model wrt541szdm01
Near Hutto, TX 78634
Cliff
Job Details: 12/27/2022
Arrived on site to replace light housing for refrigerator. Replaced housing and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model PRG4810NP
Near Austin, TX 78732
Vincent
Job Details: 12/27/2022
"Arrived on site for range, inspected unit and work area. Customers complaint was the knob after previous tech was here was not staying in position. Tested and found knob not turning properly because it was missing the little metal inside the knob that keeps it from falling off. Inspected all knobs and found it on one of the other valves. Reinserted the metal bracket and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Morgan, TX 76671
Jonathan M
Job Details: 12/27/2022
Arrived on site for a washing machine that is making a grinding sound when in use. The customer advised that the unit has only been run one time and began making a crazy grinding sound at the end of the cycle in which they stop the unit all together. Turn the unit on and could hear that cam stripping on the bottom. Checked underneath the unit and found that the cam bolt had become detached from the cam. Reattach the bolt with some Loctite antacid the unit. The unit began to work and operate as designs. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Meridian, TX 76665
Jonathan M
Job Details: 12/27/2022
"Arrived on site for a washing machine that is leaking out of the back. Inspected unit and work area. The customer advised that the unit was leaking after they ran a comforter and quilt inside of the washroom. He did advise that the unit went off balance and leaked pretty heavily. Took off the back panel and did find water residue seemingly coming from the vent at the top. Ran the unit through an auto test and the unit ran as designed with no leaks present during operation. The customer and I went ahead and ran a quick wash cycle for 20 minutes and found the unit running through every single portion of the wash cycle without leaking as well. I did advise the customer it is possible that because the unit went so far off-balance, when it was spinning it may have shot water through the vent and caused the leak. The customer advised that was probably the situation as well just because we could not replicate any failures running through all the testing. The unit is working as designed. Call complete."
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Laguna Park, TX 76634
Jonathan M
Job Details: 12/27/2022
Arrived on site for a range that wont ignite in the left oven. Inspected unit and work area. Confirm the customers complaint in and checked all connections to the spark module. Found all connections were good but found a burn mark on the spark module DSI board. Replaced the DSI board and tested the unit. The left oven began to work and operate as designed. The customer also had complained about the flames inside the oven and on the burners themselves. Took a part two of the burner orifices and found that the unit had not been converted from natural gas to propane as the customer was on propane gas. I explained that they would need to have the unit converted by a plumber. Otherwise the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waco, TX 76704
Jonathan M
Job Details: 12/27/2022
Arrived on site for a washing machine that is not draining. Inspected unit and work area. Did confirm that the washer had been full of water and was attempting to drain but water was not leaving the unit. Disconnected power and checked underneath the unit. Found the drain pump registering 19.5 ohms of resistance indicating a good drain pump. Found all wires were connected underneath with no split wires of any kind. Found that the customer was on a closed drain at the wall and attempted to remove the closed drain clamps. As soon as I went to remove the drain hose found water shooting out of the PVC pipe indicating some sort of blockage in the drain pipe itself. I did advise the customer that the issue appears to be with her drain inside of the home not with the actual washer. Advise the customer to have a plumber come out to fix their draining situation for full resolution. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Waco, TX 76708
Jonathan M
Job Details: 12/27/2022
Arrived on site for a refrigerator that has a gasket issue. Inspected unit and work area. The customer advised that the gasket is not the issue but that she has several problems with her refrigerator since it was installed two weeks ago. One issue is the leveling of the unit as the unit rocks back-and-forth when the doors are opened. I found that the rollers had not been adjusted to the leveling of the kitchen. The second issue was that the icemaker wasnt put in right and was leaning causing ice cubes to dump out all over the freezer. The last issue was with her refrigerator door swinging all the way open and not catching anywhere. Found the issue with the refrigerator door due to the door being flipped to the other side but the door stop bracket not being swapped as well. Went ahead and fixed all three issues and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 12/27/2022
Arrived on site for dryer over heating. Upon arrival confirmed issue and found thermistor sensor failing to register correct temps leaving dryer. Replaced thermostat fix and found unit heating as designed. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model GSC308PJS05
Near Austin, TX 78732
Vincent
Job Details: 12/27/2022
"Arrived on site for microwave, inspected unit and work area. Customers complaint was not heating. Tested unit and found that the breaker was powered off. Flip the breaker and tested, unit is now heating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Bertram, TX 78605
Kimo
Job Details: 12/27/2022
Arrived onsite to complete a gas regulator instal. Upon arrival I completed the installation by installing the new fitting. I tested the unit and found that the unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model Wtw5105hw2
Near Killeen, TX 76549
Tyler
Job Details: 12/27/2022
Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f7e6 &e1. Found capacitor and control both failing and replaced both parts. Found unit working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Burnet, TX 78611
Kimo
Job Details: 12/27/2022
Arrived onsite for a dryer that in not heating. Upon inspection/testing I found that the cutoff & heating element showing open. I replaced them and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW1
Near Austin, TX 78736
Scott
Job Details: 12/27/2022
"Arrived on site ,replaced tub ring . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78745
Scott
Job Details: 12/27/2022
"Arrived on site ,replaced harness ,cam,belt and cap, belt shield and screws . Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model ER2CHMXPB03
Near Round Rock, TX 78681
Cliff
Job Details: 12/21/2022
Arrived on site to replace previously ordered parts for refrigerator. Prior to replacing compressor inspected evap and found oil on lower right side. This indicates a refrigerant leak in coil. Evap cannot be repaired. Informed customer on findings and documented oil in sd pics.
We serviced a
KITCHENAID REFRIGERATOR
Model KBRS22KWMS7
Near Austin, TX 78705
Scott
Job Details: 12/21/2022
Arrived on site for ice building up in bottom of fresh food section . Found ice building up around air hole for crisper air . No frost build up in freezer. Ran diagnostics. Dampener door is operating normally. Found blockage in air channel in liner . Unable to tell if its a temporary ice blockage or collapsed air channel. Recommended customer shut fridge down 24-48 hours and if blockage returns then is an air channel issue and non repairable. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS0
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2022
"Arrived on site to inspect microwave error code. Upon further inspection, I attempted to test the unit and when I pressed start, the display showed the open/close door error. I removed and replaced the interlock kit and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM01
Near Georgetown, TX 78633
Lou
Job Details: 12/21/2022
"Arrived on site to inspect refrigerator filter leaking water. Upon further inspection, I found the filter not pressed all the way into the filter head and the housing door open. I demonstrated to the customer how to properly push the filter in and close the door. Tested the water dispensing and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Spicewood, TX 78669
Luis
Job Details: 12/21/2022
"Arrived on site for led issues. Diagnosed a defective led module per service pointer removed all leds,installed updated led modules all leds working as designed.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Georgetown, TX 78628
Maurice R
Job Details: 12/21/2022
Arrived onsite for oven not heating correctly. On inspection found the oven temperature range from 340? to 380? . I found that the unit heats up slow and cools down slow. Customer will call us after Christmas if the oven does not preform properly they will call back. Informed customer to let the oven heat for 25 minutes before trying to cook in it.
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Austin, TX 78759
David S
Job Details: 12/21/2022
"Arrived on site for dryer making a squealing noise. I inspected the unit and work area. I tested the unit and could hear a squeak. I gained access to the tensioner pulley and found it filled siezed. I installed the repair kit and tested the unit. It is now working with no squeal.
We serviced a
KITCHENAID OVEN
Model KEMS308SSS05
Near Austin, TX 78759
David S
Job Details: 12/21/2022
Arrived on site for wall oven not reaching temperature. I inspected the unit and work area. I tested the bake element and found it not coming on. I gained access to the hidden bake element and found it open. I removed the failed element and replaced it with new. I reassembled the unit and tested it. I found the bake element coming on and the unit preheating properly
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Leander, TX 78641
Kimo
Job Details: 12/21/2022
"Arrive onsite for a wash that is leaking from the front of the unit. Upon inspection I found that the bellow clamp had come loose, I reinstalled it after checking the bellow for any damage and dining none. I tested unit and found no leaks after repair. Job complete
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS2
Near Leander, TX 78641
Kimo
Job Details: 12/21/2022
Arrived onsite for a range with both front burner not operating properly. Upon inspection I found that the Orifices were where clogged. Upon further inspection I found that the Screws that hold down the burner heads rusted. it was at this point the customer decided she would like to replace the unit. Job complete
We serviced a
LG DRYER
Model DLE2301W
Near Round Rock, TX 78681
David Z
Job Details: 12/21/2022
"Arrived on site to diagnose noisy dryer when running. Ran unit and heard clunking coming from the drum. Removed drum and found one rear wheel had a flat spot on it, causing excessive noise. Replaced wheel and tested. Verified proper operation. Call complete."
We serviced a
WHIRLPOOL OVEN
Model RBD245PDS14
Near Georgetown, TX 78628
Lou
Job Details: 12/21/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the thermostat and when I went to replace the blower, I found the part ordered was for the lower oven and not the upper oven. After researching the upper oven blower, I found it out of stock with no ETA. I advised the customer of my findings and they advised that they cant hear the noise, if any, that the blower is making. Customer advised to not worry about the blower noise as long as its functioning properly, which it is. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model Kscs25mvms00
Near The Hills, TX 78738
Luis
Job Details: 12/21/2022
"Arrived on site for water leaking from icemaker. Found optics sending constant voltage to icemaker,found paint chipping in icemaker mold,replaced optics and icemaker,icemaker ran through a cycle and filled with water no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78734
Luis
Job Details: 12/21/2022
"Arrived on site. Diagnosed a defective led module,removed all leds,installed updated led modules,all leds working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXBL3
Near Austin, TX 78735
Scott
Job Details: 12/21/2022
Arrived on site for dead dishwasher . Found DW was turned off at the sink switch . Tuned switch on and dishwasher powered up . No water leaks detected at time of service.
We serviced a
SAMSUNG RANGE
Model FTQ3531WUX/XAA
Near Austin, TX 78745
Matthew
Job Details: 12/21/2022
Arrived onsite for burners not functioning. Upon arrival tested unit. Found front dual burners not cycling properly. Small burners are functioning properly. Appears both dual switches are malfunctioning. Customer also mentioned an F29 code. This code is however not present in the manual. There could be an intermittency with the control.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near New Braunfels, TX 78130
Kevin
Job Details: 12/21/2022
"Arrived on site and found dryer is not heating, inspected incoming power and found one leg is only showing 10 V, the other is showing 120V. Showed homeowner incoming power is not correct and an electrician will be needed to correct issue
We serviced a
LG WASHER
Model WT1501CW
Near San Marcos, TX 78666
Kevin
Job Details: 12/21/2022
"Arrived on site and found Customer is experiencing LE error code, inspected windings that control board and found all are reading open. Attempted to remove rotor and it will not separate to inspect state or further. Washer would need a complete rebuild of drive system
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHB02
Near Killeen, TX 76549
Tyler
Job Details: 12/21/2022
"Arrived on site for refrigerator with a broken door shelf bin, failing lights, and bad filter housing asm. Upon arrival confirmed issue. Found wiring in leds failing and filter housing needing to be replaced
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Round Rock, TX 78664
Cliff
Job Details: 12/21/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found rc evap fan not running due to failure in rc cover. Replaced cover and tested unit. Found all is functioning properly at this time
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ
Near Austin, TX 78727
Vincent
Job Details: 12/21/2022
"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was gasket still coming off. She wanted it replaced. I replaced it with new one and leveled unit. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Temple, TX 76502
Jonathan M
Job Details: 12/21/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control panel and tested the unit. The unit began to work and operate as designed. I did advise the customer to call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED8800YC1
Near Austin, TX 78731
Vincent
Job Details: 12/21/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer making noises. Tested unit and found nothing from normal.
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS03FTSS1
Near Austin, TX 78731
Vincent
Job Details: 12/21/2022
"Arrived on site for compactor, inspected unit and found unit not returning to proper position. Tested the switches and tested good. Tilted unit on its side and found the gears broken. Replaced parts and tested. Unit is now operating as designed. Job completed.