Local Reviews
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Kevin B.
WASHER WHIRLPOOL WTW8000BW0 "I’ve done site and replaced control board and diagnosed on previous visit, after replacement ran a diagnostic cycle and no new codes were generated. Saw that outlet still does not have a ground and is only a two prong. Recommended to customer again that they speak corrected as no ground can have negative effects on the control board. No water leaks from connections at time of service collected remaining balance, job complete"
Diego G.
MICROWAVE WHIRLPOOL WMH73521CS5 "Arrived on site. Replaced door assembly for microwave. Cycled microwave, all functions tested OK. Drop complete"
Diego G.
MICROWAVE WHIRLPOOL WMH73521CS5 "Arrived on site. Replaced door assembly for microwave. Cycled microwave, all functions tested OK. Drop complete"
Diego G.
MICROWAVE WHIRLPOOL WMH73521CS5 "Arrived on site. Replaced door assembly for microwave. Cycled microwave, all functions tested OK. Drop complete"
James C.
WASHER MAYTAG MVWB765FC1 Arrived on site and tested operation. I found water leaking from fill valve housing and gearcase. Installed new gearcase and valve housing. Cleaned up water from previous leak and ran diagnostics to calibrate unit and tested for leaks. I found no leaks after repair and unit is working properly. Job complete
Kevin B.
WASHER MAYTAG MVWB765FW0 "Arrived on site and inspected washer and found cold water valve is not working, replaced valve and housing, ran test 51 and 52 and washer is now operating properly. No water leaks from connections at time of service, job complete."
Al R.
WASHER ROPER RTW4516FW2 Arrived to install previously ordered part. Removed and replaced the inlet valve. Reassembled and tested the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Diego G.
WASHER KENMORE 110.449362 Arrived on site. After further diagnosis found basket loose from bearing creating thumping noise not by shocks. instructed customer on situation. customer doesn’t want to do bearing repair with basket.No leaks present. Job complete
Diego G.
WASHER KENMORE 110.449362 Arrived on site. After further diagnosis found basket loose from bearing creating thumping noise not by shocks. instructed customer on situation. customer doesn’t want to do bearing repair with basket.No leaks present. Job complete
Diego G.
WASHER KENMORE 110.449362 Arrived on site. After further diagnosis found basket loose from bearing creating thumping noise not by shocks. instructed customer on situation. customer doesn’t want to do bearing repair with basket.No leaks present. Job complete
Wesley P.
WASHER WHIRLPOOL WTW8000BW Arrived on site and replaced bearing by drilling out stripped screw. Used new screw and rotor. All checks good. Unit is now operating as designed.
Brandon C.
WINE COOLER KITCHENAID KUWR204ESB00 "Arrived on site for customer complaint of noise issue, found noise coming from frame vibration when condenser fan was running, added foam stripping , unit tested good."
Joseph C.
REFRIGERATOR WHIRLPOOL WRF555SDFZ07 "Arrived on site for “freezing in fresh foods area” complaint. Per my previous diagnosis, removed and replaced control, ui, icemaker gaskets, grill, icemaker harness and damper. Unit is performing as designed. No leaks detected, at time of service."
Arthur B.
REFRIGERATOR KITCHENAID KRSC503EBS01 Arrived onsite for customer complaint of SxS refrigerator not making ice and clumping up. Removed icemaker cover and found icemaker stuck mid harvest and dripping water. Removed and replaced icemaker. Tested icemaker. Replacement icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Luis M.
REFRIGERATOR FRIGIDAIRE FGSC2335TF0 "Arrived on site for noise complaint and kickplate issue. Found kickplate not sitting flush with cabinet, adjusted water line from door installed kickplate correctly to cabinet. Customer complaints is also high pitch noise. Power cycled unit compressor powered on,removed unit from inclosure found noise is from compressor,compressor is a variable speed compressor and runs at 3 different levels. Called tech support per tech support u it is working as designed and customer can refer to page 25 in manual for variable noise of appliance. File#82346072"
Steve C.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for the unit is making noise when spinning. Tested the unit and found no Error codes. Called Whirlpool Sr#7724031176 Kathy And advise that there is no known issues. Unit is working properly and all water connections were dry at the time of service.
Kevin B.
DRYER WHIRLPOOL NED4655EW "Arrived on site and inspected dryer and found no airflow through lint trap call removed vent hose from rear of dryer and airflow is now correct. Inspected that hose connection at wall and it is blocked by lint. Left vent hose off and recommended to customer that vent to exterior be inspected/cleared before dryer is hooked up again. Dryer is new and there is no lint buildup at time of service, job complete"
Lou S.
WASHER WHIRLPOOL WTW4816FW1 "arrived on site to inspect washer making loud noise. Upon further inspection, I placed the unit in diagnostics and it showed error code F0E5-off balance load. The units spin light was blinking as well. I cleared the code and continued with testing. The unit operated as designed. I tested spin ad agitate in manual mode and it operated as designed. I found the unit was not level so I leveled the unit. Checked underneath the unit and all looked good. I advised the customer of my findings and provided some use and care tips. Customer provided a copy of their closing docs for warranty purposes. No water leaks observed during service, job completed."
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site and found refrigerator is not cooling properly, exposed evaporator and found very little frost pattern, took 1 picture. Sent pic to CS and will need to replace evap and compressor. No water leaks detected at time of service ; ordrng 1 876765 (mtg kit) and 1 SEALEDSYSTEM and 1 SF8404 (ACCESS STUB ) and 1 W10143759 (drier (service)) and 1 W10309988 (compressor) and 1 WP2188823 (evaporator)"
James C.
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site and installed new clip. Tested for proper operation and found unit working properly. Job complete
Leonardo C.
DISHWASHER KITCHENAID KDTM354DSS3 Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but not spraying. Found bad wash motor will need new sump and motor
Clif L.
ICE MACHINE KITCHENAID KUIC15NHZS0 arrived on site to diagnose and ice machine that is running for extendedperiod of time. Found water level sensor failed a unit causing extended fill times. Repaired corroded wiring and replaced sensor. Tested unit found all is functioning properly at this time. No water leaks were found at time of service.Sensor
Clif L.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to replace circulation pump and drain pump for dishwasher. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Al R.
WASHER WHIRLPOOL WFW9150WW00 Arrived to install previously ordered parts. I disassembled the unit and installed the new shocks. Service tested the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Tyler B.
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for complaints of unit not filling or unlocking, ran 2 tested on quick with no issue. Spoke with customer on issues they stated an f3e1 error, though they weren't not sure of correct code, symptoms were related to error code for water pressure sensor. Advised customer to do more loads to see if it will happen again, and call back if so ; ordrng 1 WPW10448876 (switch-wl)"
Kevin B.
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on site and inspected refrigerator and found valve is leaking when ice maker cycles. Replaced water valve and leaking has stopped. Job complete.
Scott M.
WASHER MAYTAG MVWC565FW0 Arrived on site for burning smell. Found gear case failing and oil leaking on to belt . job complete .
Kevin B.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found error code F8E1 for long fill, ran a diagnostic cycle and found hot water valve is not Running. Removed top panel and found valve harness is not properly attached, after correcting ran cycle again and all function has returned. No water leaks from connections at time of service, job complete"
Tyler B.
REFRIGERATOR WHIRLPOOL WRS315SDHM00 "Arrived on sote for damaged door. Replaced door and nameplate and tested good, no leaks on site"
Kevin B.
DRYER WHIRLPOOL WED7590FW1 "Arrived on site and inspected dryer and found it is vibrating during operation, added sound pads underneath send shroud and around exhaust exit. Noise has dropped to a normal level. No lint buildup in dryer at time of service, job complete"
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site to install previous diagnosed parts. Gained access inlet valve, removed failed valve and installed new. Performed diagnostics mode and put Horizontal Mullion, Vertical Mullion and Defrost cycle out of sensor into manual mode, due to unit being in garage. After talking to homeowner discovered that supply line is hooked up to a RO system that is shared with refrigerator inside of home. Recommend that it needs to be taken off of RO system in order to work properly. Tested unit and all operations are good. No water leaks present at time of service."
Jonathan S.
DRYER WHIRLPOOL WED85HEFW2 Arrived on site for dryer not starting. Tested unit and all tested good. Instructed homeowner on use of dryer.
Leonardo C.
DISHWASHER WHIRLPOOL JDTSS245GX0 Arrived on site to test unit for bottom rack not sliding out correctly. Test unit and found right side of rack not sitting correctly on track. Secured rack to track test unit and unit test good job complete
Jonathan S.
WASHER WHIRLPOOL WFW85HEFW1 Arrived on site for washer staying delay time. Performed diagnostics mode and and checked fault code history and found none. Performed automatic test mode. Found unit not getting water. Checked home valve and found in off position. Performed encoder test. Found homeowner was using delayed start when attempting to start cycle. Tested unit and all tested good. No water leaks present at time of service.
Al R.
DRYER MAYTAG MEDX655DW1 "Arrived to inspect unit not heating. Checked voltage at the outlet and got 240/120/120. Checked continuity at the element, cutoff and cutoff and fuse showed no continuity. Removed and replaced the cutoff and fuse . Unit tested as designed.JOB COMPLETE"
Wesley P.
MICROWAVE KITCHENAID KMHC319ESS4 Arrived on site and installed door. All checks good. Unit is now operating as designed.
Robert J.
VENTHOOD UNKNOWN UXT3030ADB2 Arrived on job for complaints of no light socket porcelain of new socket damaged. Will need new socket to complete; ordrng 1 W10910124 (socket)
James C.
WASHER WHIRLPOOL MVWB835DW1 Arrived on site and tested operation. I found drain pump just humms but will not drain. Removed water from unit and inspected pump. I found a flat metal wire blocking impeller from turning. Removed and reinstalled pump and secured drain hoses. Tested for proper operation and leaks and found unit working properly and all water connections dry at time of service. Job complete
Scott M.
MICROWAVE KITCHENAID KMHS120EBS5 "Arrived on site ,cut screw out and pulled microwave down .replaced mounting nuts and screws .reinstalled microwave . All checked out on mountings and screws are set as far as they can go .job complete ."
Scott M.
DISHWASHER KITCHENAID KUDS30IXSS2 "Arrived on site for dishwasher not starting or starting and stopping mid cycle . Ran diagnostics got error codes 1-2,10-1,6-6,6-2 . All features working in diagnostics . Checke voltages all checked normal . Framed corrupt software on board . Quoted price to customer and then spoke to CS . Customer still declined service . Nonwatet leaks detected at time of service . Job complete . No funds collected ."
Brandon C.
REFRIGERATOR KITCHENAID KSSO42QTX02 "Arrived on site to replace faulty parts, I replace ice bin, ice door, shaft, and motor. After replacing, unit tested good."
Luis M.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for faulty led controls. Main led assembly in fresh food not powering on diagnosed faulty led installed new led control in fresh food,led in fresh food good,freezer led nor fully powering on diagnosed faulty freezer led control installed freezer led control,both led controls working as designed."
Wesley P.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived onsite and found unit operating as designed, Advised customer on use and care. Found issue to merely need a customer instruct as dispenser bin was not fully inserted."
James C.
MICROWAVE WHIRLPOOL WMH75021HZ0 "Arrived on site and installed new door, interlock and switches. Tested operation and found unit starts properly now but unit is not heating. Removed unit from wall and replaced the magnetron, capacitor and diode. Tested operation and found unit working properly. Job complete"
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HZ2 Arrived on site to test unit for door not closing correctly. Test unit and found door is correctly unit seems like not sitting correctly due to door gasket. Job complete no heat leaking no damaged found to door
Wesley P.
RANGE WHIRLPOOL WFE320M0ES Arrived on site and found unit operating as designed. Advised customer on dual burner and different knob function to correct problem.
Leonardo C.
OVEN WHIRLPOOL WFG525S0HZ1 Arrived on site to test unit for door not closing correctly. Test unit and found unit test good door looks like it’s not closing due to door gasket. Job complete
Paul R.
WASHER MAYTAG MAH55FLBWW "Arrived onsite for the washer leaking about a cup of water on the floor after the drain pump was replaced. I tested the washer, filled, and drained the unit multiple times and there were no water leaks found around the pump or anywhere else. I did find the bellow drain stopped up and suspect water leaking down the front of the machine while in use because the customer stated the water was always in the front of the unit. The unit is working as designed. No water leaks were present at the time of service. Call complete."
Al R.
DRYER GE GTD65EBSJ0WS "Arrived to inspect dryer making a grinding noise. Confirmed the complaint and disassembled the unit. Discovered the dryer needs the following parts.KRFC604FSS00WE03X23875 top bearingAlso order qty 2-WE3M52 drum bearing and qty 2-WE3M51 outer drum slide replacement Ordered parts, Office to reschedule with customer.; ordrng 1 WE03X23875 (TOP BEARING ) and 2 WE3M51 (OUTER DRUM SLIDE REPLACEMENT )s and 2 WE3M51 (DRUM BEARING )s"
Luis M.
REFRIGERATOR WHIRLPOOL WRS325SDHZ02 "Arrived on site for loud noise. Diagnosed extremely loud vibrating noise from freezer fan compartment. Removed back cover adjusted fan housing,adjusted fan motor to prevent vibrating noise against cover. Reinstalled cover assembly and shelves powered on fan after adjustments noise reduced a significant amount. Unit working as designed."
Paul R.
OVEN WHIRLPOOL WFG525S0HB0 "Arrived onsite for the range to replace the previous diagnosed parts. I replaced the DSI control, ignition harness, and the bake ignitor. I tested the unit and it is working as designed. Call complete."
Luis M.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for door issue. Diagnosed damaged mullion, mullion unable to allow left side door to close. Removed damaged mullion installed new mullion heater assembly checked door operation unit working as designed. Repair covered under AUTHO KIKQM00EPL1"
Jonathan S.
DISHWASHER WHIRLPOOL WDF520PADB7 "Arrived on site for dishwasher not cleaning dishes. Performed diagnostics mode, error code 4-3 wash motor failure. Gained access to wash motor and tested voltage, found within range. Removed motor and tested resistance and found opened. Found L1 wire being pinched in junction box, corrected. Installed new sump assembly. Tested unit monitored test cycle. All tested good, no water leaks present ."
Robert J.
ICE MACHINE WHIRLPOOL GI15NDXZS1 Arrived on job for complaints of leaks. Level refrigerator no additional leaks detected
Clif L.
WASHER MAYTAG MVWC416FW1 Arrived on site to diagnose a washing machine that is leaking. Tested unit and found hot water solenoid leaking from joint where solenoid meets plastic mold. Replaced valve assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Kevin B.
REFRIGERATOR WHIRLPOOL WRS325SDHB00 "Arrived on site and replaced UI recommended by tech line on previous visit, call further visits will need a tech line call. Control board, user interface, thermistor, have all been replaced. No water leaks from connections at time of service"
Scott M.
REFRIGERATOR FRIGIDAIRE FHS2622MBL Arrived on site for water dispenser spraying everywhere . Found water coming out from behind paddle . Found water line had popped out from dispenser housing . Pushed line back in and secured line as to not work itself out again .. No other water leaks detected at time of service . Job complete .
Jerry C.
MICROWAVE WHIRLPOOL WMH32519HZ3 "WMH32519HZ3 Arrived to inspect blower issue. I found the blower excessively noisy during testing. I advised the customer the blower operation during heating was normal, but that it was too loud. I discovered the vent connection within the cabinet was incorrectly installed and the customer will need to contact the builder to have the issue corrected and the vent matched to the unit’s outlet, allowing the damper to open."
Leonardo C.
DISHWASHER KITCHENAID KDTE104DSS0 Arrived on site to test unit for no power to unit. Saw light switch on wall turned switch on and unit getting power. Unit running as designed
Paul R.
REFRIGERATOR JENN-AIR JS42SEDBDA Arrived onsite for the refrigerator making a racket and leaking water. I found the ice maker and all surrounding components Incased in ice due to a failed drain pan.
Leonardo C.
OVEN KITCHENAID KFEG500EBS1 Arrived on site to test unit for unit not dissolving all the water when in self clean. Turned unit on with water and saw water evaporating. Showed customer on owner manual that unit will not dissolve all the water. Job complete. Saw bake element and broiler element working correctly job complete.
Steve C.
WASHER WHIRLPOOL WTW57ESVW1 Arrived on site for the unit will fill up with water in the spin cycle. Tested the unit and found the ATC switch is defective. Replaced the switch and tested the unit. Unit is working properly and all water connections were dry at the time of service.
Lou S.
DRYER WHIRLPOOL LER3624PQ0 "arrived on site to inspect dryer with no operation. I verified ohms to the cutoffs and element and found the fuse open. I verified voltage to the unit.I removed ad replaced the fuse and tested and unit operated as designed. I suggested that they have someone check the vents for clogging. No lint observed during service, job completed."
Jerry C.
REFRIGERATOR KITCHENAID WRV986FDEM01 "WRV986FDEM01 Arrived to instal part. I removed and replaced the led module within the fc and normal operation resumed. Operational test good, no leaks observed during service."
Kevin B.
ICE MACHINE WHIRLPOOL KUIX505ESS "arrived on site and found bin thermistor has failed, replaced with new thermistor and ice machine is now operating properly. No water leaks from connections at time of service, job complete"
Joseph C.
WASHER WHIRLPOOL CAE2745FQ0 "Arrived on site for “unit comes on with out inserting change and motor drags” complaint. Inspected unit and found suspensions faulty and coin slide interface not registering sale. Ordering new suspensions and coin slide interface. Bringing other parts back for further diagnosis. Return for repairs on Wednesday 01/30. No leaks detected, at time of service.; ordrng 1 W10780046 (suspension) and 1 WPW10491734 (interface)"
Steve C.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for the unit is not drying the clothes. Tested the unit and found the heating element will intermittently turn on when rotating the cycle on the timer. Found the timer is defective. Replace the timer and tested the unit. Unit is heating properly and advise customer to clean the air vents every six months.
James C.
VENTHOOD WHIRLPOOL UXT4230ADS2 Arrived on site and tested operation. I found the high speed fan wire pinched in electrical cover between cover and hood. Repaired wire and tested for proper polarity of power supply. I found that the hot and neutral were reversed in the cover as well and I corrected. Tested operation and found unit working properly. Job complete
Scott M.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for washer not starting . Ran diagnostics test and got lid lock error . Replaced lock and ran calibration and diagnostics test . All checked normal , no water leaks detected at time of service . Job complete ."
Paul R.
OVEN KITCHENAID KEBS207BSS00 Arrived onsite for the oven that reaches preheat temp and then the temp drops way down. Mr stated the issue happened when cooking in bake with a 450 degree set point. I tested the oven temp at 450 degrees. I found the oven temp cycling between 442-454 degrees and working as designed on the first cycle. On the second cycle the cooling fan stopped running and the temp on the oven started dropping and never coming back on. I checked the sensor in diagnostics and found it temping correctly. The control is malfunctioning probably from getting to hot due to the fan stopping. Need to replace the control and the fan. Ordering the fan and marking the prescreened control as UORV ; ordrng 1 WPW10260254 (BLOWER)
Scott M.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for defrost issue .found a wire in the HARNES above the light housing out of molex connection. Reinserted wire . Now getting ohm and continuity down at defrost heater . Job complete . No water leaks detected at time of service .
Brandon C.
WASHER GE GUD27ESSJ1WW "Arrived on site to replace parts previous tech ordered, after replacing motor, one wire harness was missing, found wrong part had been ordered, ordering new motor and set screw. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (DO NOT SEND BC, NO EXPERIENCE ON THIS MODEL, NO TECH SHEET) and 1 WH01X10608 (set screw pulley m.) and 1 WH49X25734 (kit motor and shield)"
Clif L.
DOWNDRAFT KITCHENAID KXD4636YSS05 Arrived on site to diagnose a vent that is not moving here. Tested unit and found fan blade has slipped on motor due to loose compression nut. Repaired unit and tightened compression nut and found all is now functioning properly.
Luis M.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for not dispensing ice. Found ice stuck in ice chute. Removed bin,cleared ice from bin,tested ice door,ice door closing and sealing good. Adjusted ice plate and shaft tested auger motor good rotating ice bin shaft. Ran icemaker through diagnostics ice dumped from icemaker ran fill test passed. Advised customer to remove and clean ice bin every 2 weeks. Repair covered under AUTHO KIHW600EPL1"
Jonathan S.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site for refrigerator intermittently making ice. Performed diagnostics mode and found heater opened. Gained access to heater and found broken wire. Please allow 4 to 6 weeks door to arrive. Office to schedule appointment when ETA is available. Customer is looking for a stopper for right door RC door. ; ordrng 1 W10849517 (LEFT DOOR /STAINLESS STEEL )
Robert J.
WASHER WHIRLPOOL WET4024HW0 Arrived on job to replace lid lock. After replacement of part test operation of washer. No leaks detected at time of service
Brandon C.
WASHER WHIRLPOOL WFW9050XW00 "Arrived on site to replace parts, I replaced valve and drain pump, found bellow was in good shape, didn’t need replacing. Unit was not hooked up to water or power at time of service."
Clif L.
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to replace pump and sensor for dishwasher. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Paul R.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived onsite for the dishwasher that stops after the end of the wash cycle and the red heating light nor the white complete light never turns on. I replaced the OWI sensor that was recommended by tech-line after ms called back and stated the unit was still doing the same thing. I started a pro-wash cycle and asked me to let us know if there were anymore issues. Ms sent a text and stated the unit did the same thing, it was near the end of the wash cycle, it drained, the blue light turned off and the machine stopped. Need to call tech line again. Ordering C-NOTE.; ordrng 1 C-NOTES (EITHER GIVE THIS TO CS OR ADD IT BACK TO PR’S ROUTE TOMORROW TO CALL TECHLINE AGAIN.)"
Robert J.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on job to replace evap motor. Removed ice from evaporator and replace motor with harness. After replacement test operation. No leaks detected at time of service.
Clif L.
RANGE WHIRLPOOL WFE515S0EB1 Arrived on site to replace infinite switch for range. Replaced part and tested unit. Found all is functioning properly at this time.
Scott M.
RANGE WHIRLPOOL KSDG950ESS1 Arrived on site for convection fan binging . Found once fan kicks on it starts making noise . Ordering convection fan . Return 1/30. No gas leaks detected at time of service .; schdld next appmnt for 1/30 WED !
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking. Removed front panel test unit and found water coming from vent. Replaced vent test unit and found no leaks at this time. Job complete.
Arthur B.
REFRIGERATOR WHIRLPOOL WRS325FDAB05 "Arrived onsite for customer complaint of SxS refrigerator not cooling after compressor install. Also found unit not running completely and LED light failure. Removed evaporator cover and checked for dye. Found dye all over evaporator. Removed and replaced evaporator using braising methods. Vacuumed unit down to -25psi. Removed an replaced also ADC,thermostat and LED in RC section. Charged unit with 5.5oz of R134a refrigerant. Powered up unit. Unit began cooling with good frost pattern on evaporator. All lights now work as well. No other issues found. All water connections were dry at time of service."
Joseph C.
DRYER AMANA NED4655EW1 "Arrived on site for “not tumbling or spinning” complaint. Per my previous diagnosis, removed and replaced motor. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy."
Robert J.
RANGE WHIRLPOOL RF302BXGQ Arrived on job to replace oven thermostat and switches. After replacement of parts test operation.
Tyler B.
REFRIGERATOR WHIRLPOOL WRF767SDEM "Arrived on site for unit with no lights, replaced light control and tested good but no light in freezer, switch tested good, ordering light ; ordrng 1 W11205083 (LIGHT MODULE )"
Joseph C.
RANGE WHIRLPOOL SF315PEKW0 "Arrived on site for “oven not igniting” complaint. Inspected unit and found cooktop igniters not igniting. Igniters covered in grease. Found switch harness and spark module failing and igniters corroded. Will need switch harness, spark module and igniters to complete repairs. Will need authorization. Office to set return schedule, due to disposition of parts requested. No leaks detected, at time of service.; ordrng 1 98005561 (SWITCH HARNESS (DISCONTINUED)) and 1 NEEDSAUTHORIZATION (NEEDS AUTHORIZATION ) and 1 WP6610341 (module-spk) and 4 WP98014520 (igntr-surf)s and 4 WPW10209656 (igntr-surf)s and 4 WPW10278150 (clip)s"
Diego G.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site. Check for frost in freezer. Found frost on bottom right corner of freezer door. Verified silicone around cabinet and gasket sealing correctly. Called tech-support and they are recommending to add peragum inside of gasket to help seal. Customer is not excepting the repair and will get with customer care for resolution. No leaks present. Job complete. File#7723328132
Diego G.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site. Check for frost in freezer. Found frost on bottom right corner of freezer door. Verified silicone around cabinet and gasket sealing correctly. Called tech-support and they are recommending to add peragum inside of gasket to help seal. Customer is not excepting the repair and will get with customer care for resolution. No leaks present. Job complete. File#7723328132
Diego G.
COMPACTOR MAYTAG MTUC7500ADM "Arrived on site. Check for new operation issues. Found damaged cord allowing it to power up. Will need a cord and will bring switches for back up. Office to reschedule; ordrng 1 675382 (switch,on/off) and 1 W10279446 (harns-wire) and 1 W10451287 (switch-off)"
Diego G.
COMPACTOR MAYTAG MTUC7500ADM "Arrived on site. Check for new operation issues. Found damaged cord allowing it to power up. Will need a cord and will bring switches for back up. Office to reschedule; ordrng 1 675382 (switch,on/off) and 1 W10279446 (harns-wire) and 1 W10451287 (switch-off)"
Diego G.
COMPACTOR MAYTAG MTUC7500ADM "Arrived on site. Check for new operation issues. Found damaged cord allowing it to power up. Will need a cord and will bring switches for back up. Office to reschedule; ordrng 1 675382 (switch,on/off) and 1 W10279446 (harns-wire) and 1 W10451287 (switch-off)"
Diego G.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site. Check for frost in freezer. Found frost on bottom right corner of freezer door. Verified silicone around cabinet and gasket sealing correctly. Called tech-support and they are recommending to add peragum inside of gasket to help seal. Customer is not excepting the repair and will get with customer care for resolution. No leaks present. Job complete. File#7723328132
Steve C.
DRYER FRIGIDAIRE FFRE4120SW Arrived on site for the unit will not turn on and the maintenance advise that there was a burning smell. Found the unit is in the maintenance shop and the terminal block has melted and the wires as well. Found the unit will need a new harness terminal. Office will need to reschedule the customer.; ordrng 1 5304511384 (HARNESS TERMINAL )
Lou S.
REFRIGERATOR GE GSH25JSTASS "arrived on site to install previously diagnosed and ordered parts. I removed the auger motor, solenoid, auger drive and ice maker and tested and water dispensed into the ice maker operated as designed as did the auger motor and solenoid. I advised the customer of my repairs. No water leaks observed during service, job completed."
Joseph C.
WASHER WHIRLPOOL WTW7000DW3 "Arrived on site for “not completing cycle/wet clothes” complaint. Inspected unit and found cold water valve inoperative. Removed and replaced water valve. Found approximately 28” of drain line in standpipe. Adjusted drain line to 4-4.5” inside of standpipe. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
Lou S.
WASHER KENMORE 110.429322 "arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and tested with no error codes. The unit operated as designed. Due to the customer reporting that the unit is showing error codes F11 & F15, I checked the MCU and it was good. I checked the water valve and found that the water hoses were switched. When I removed the hoses, I found a large amount of debris in both valves. I am ordering the water valve and scheduled return service for 02/01/19. I recommended that the customer purchase new water hoses as well. Customer advised that they would get them on their own. No water leaks observed during service.; ordrng 1 WP8181694 (valve)"
Jonathan S.
WASHER GE GTW460ASJ8WW Arrived on site to install previous diagnosed part. Gained access to agitator. Not able to remove agitator as designed. Will need to replace agitator with wash basket. Schedule return for Wednesday the Thursday the 31st. ; ordrng 1 WH43X25447 (AGITATOR BASE ASM) and 1 WH43X25448 (AUGER)
Joseph C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ00 "Arrived on site for “freezing food in fresh foods area” complaint. Inspected unit and found control and diffuser faulty. Ordering new. Office to set return schedule due to one part being expart. No leaks detected, at time of service.; ordrng 1 W11174836 (CONTROL) and 1 W11317276 (DIFFUSER) and 1 WP2188819 (thermistor)"
Paul R.
WASHER MAYTAG MHW5500FW1 "Arrived onsite to replace previous diagnosed parts. We replaced tub and stator bolt. Ran diagnostics, unit ran as designed. No water leaks present at the time of service."
Kevin B.
DRYER WHIRLPOOL WED4616FW0 Arrived on site and inspected dryer and found a timer is not moving and it is very hot to the touch. Replaced timer hey dryer is now operating properly. Found that vent to exterior is not connected and recommended no it be corrected. Job complete
James C.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site and tested operation. I found the left rear burner not igniting. I found this due to the igniter has cracked and is sparking at the base of the igniter. Unit will need new orifice holder to repair; ordrng 1 W10552127 (holder-orf)
Tyler B.
OVEN GE JKP85B0A2B Arrived on site. Customer cancelled service . Spoke with Erika
Wesley P.
DRYER MAYTAG MEDX655DW1 "Arrived on site and found unit operating as designed, however outlet has faulty connection and unable to heat with one leg of power cutting out frequently. Advised customer electrician will be needed."
Tyler B.
DRYER MAYTAG MED5500FC2 "Arrived on site for UI replacement, replied UI , UI corner cracked upon installation. Still working will need to return with another ui to complete ; ordrng 1 CNOTE (OFFICE RS ) and 1 W11179321 (UI)"
Wesley P.
RANGE WHIRLPOOL WFG374LVB1 Arrived on site and found unit knobs breaking. Quoted for 5 knobs at 17.62 each and inspected entire unit finding all functioning properly with no signs of impending failure ; ordrng 1 WPW10134131D2C (ACCUSIMMER) and 2 WPW10134134D2C (POWER BURNER )s and 2 WPW10160649D2C (BLACK CONTROL KNOB)s
Robert J.
VENTHOOD WHIRLPOOL UXT4030ADB2 Arrived on job for complaints of no high speed on fan. 120v to fan no operation. Replaced fan motor and test.
Tyler B.
REFRIGERATOR WHIRLPOOL WSF26C2EXY02 "Arrived on site for unit not dispensing ice. Found bucket not correctly aligned, corrected and tests good, no leaks on site"
Arthur B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived onsite for customer complaint of french door refrigerator too cold. Ran temperature check and found found RC section @31F. Removed icebox and found damper not connected causing damper to stay open. Secured wire. Tested damper. Damper open and closes as intended. No their issues found. All water connections were dry at time of service.
Tyler B.
RANGE WHIRLPOOL WFG550S0HZ0 "Arrived on sote for outer door replacement, replaced and tested good. No gas leaks on sote"
Lou S.
DISHWASHER WHIRLPOOL KDTM354ESS3 "arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found that the customer was not using rinse aid. I advised the customer that they would need to use rinse aid in order for the unit to dry properly. I placed the unit in diagnostics with no error codes showing. The unit operated as designed. I recommended types of detergents and rinse aids to use with the unit and advised the customer to purge the hot water before turning unit on. No water leaks observed during service, job completed."
Jerry C.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "WRX988SIBM01 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the compressor, dye drier and service port. I vacuumed the system for 15 minutes and then monitored for an additional 15. Verifying the system held vacuum, I charged with the mfg prescribed amount of refrigerant. The unit started cooling and all functions were present. No leaks observed during service."
Kevin B.
WASHER MAYTAG MHW3505FW1 "Arrived on site and found noise customer is experiencing is drain pump running during spin cycle. Washer is in an alcove that amplifies noise of pump. Ran a diagnostic cycle and found no error codes. Washer is operating properly, no water leaks detected at time of service, job complete"
Kevin B.
DRYER MAYTAG MED3500FW0 Arrived on site and started dryer on a normal cycle and found an intermittent rattle in dryer after running for several minutes. Noise went away to quickly to pinpoint and did not come back. Customer had video of noise as well. Added vibration pad under motor but customer will call back of noise returns.
Joseph C.
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site for “long dry times and generated F01 error code” complaint. Performed diagnostic test and found unit performing as designed. No saved codes found. Spoke with Leon, at techline (Ref #7724030531). Drying times, that are stated by customer, are normal for this unit, per techline. No leaks detected, at time of service. Customer is still not satisfied with performance/length of dry time and error coding."
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for drawer issues. Found no display on deli control. Wasn’t able to get voltage to the connector coming out of liner of refrigerator compartment. Removed back panel to access main control. And found 12 V coming out for deli drawer. Found issued to be in the cabinet of unit that we cant access. Unit Is not repairable for function of deli drawer. No leaks present. Job complete
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for drawer issues. Found no display on deli control. Wasn’t able to get voltage to the connector coming out of liner of refrigerator compartment. Removed back panel to access main control. And found 12 V coming out for deli drawer. Found issued to be in the cabinet of unit that we cant access. Unit Is not repairable for function of deli drawer. No leaks present. Job complete
Diego G.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site. Check for drawer issues. Found no display on deli control. Wasn’t able to get voltage to the connector coming out of liner of refrigerator compartment. Removed back panel to access main control. And found 12 V coming out for deli drawer. Found issued to be in the cabinet of unit that we cant access. Unit Is not repairable for function of deli drawer. No leaks present. Job complete
Brandon C.
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for customer complaint of unit no completely cycle, found drain pump was faulty, need 2 men to remove stacked dryer. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 MAN JOB)"
Brandon C.
DRYER ELECTROLUX EFME617STT0 "Arrived on site for customer complaint of unit not working, found start windings on motor were bad, ordering motor and blower wheel. ; ordrng 1 134693302 (MOTOR) and 1 5304513609 (BLOWER WHEEL)"
Paul R.
RANGE WHIRLPOOL WFG515S0ES1 Arrived onsite for the range with a gas smell and a hissing sound. I found the oven working as designed. I explained to me that the hissing sound was the oven burner making it’s normal sound. The unit didn’t have a gas leak. I explained to me that the unit needs to be run for about 3 hours at a high temp to burn the inside of the oven out and get rid of the smell they are smelling. Call complete.
Jerry C.
DISHWASHER KITCHENAID KDPE234GPS0 "KDPE234GPS0 Arrived to instal previously diagnosed and ordered part. I removed and replaced the control, noting that the replacement installed prior was marked as version C and the new one was version D. I tested within service test mode and the unit operated as designed and without generating further errors. No leaks observed during service."
Jerry C.
WASHER MAYTAG MVWX655DW1 MVWX655DW1 Arrived to inspect noise during spin. I found the basket would not engage fully and a gear stripping noise could be heard. The cam assembly showed signs of wear and I removed and replaced it. The basket drive hub was then found to not fully engage and it will require replacement. The wash plate could not be removed and I am ordering it as well. No leaks observed during service. ; ordrng 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)
Paul R.
DISHWASHER KITCHENAID KDTM404ESS1 Arrived onsite for the dishwasher not draining. I found the drain pump running but no water flowing. The customer has 2 dishwashers with the drain lines tied into 1 disposal. The plumber had put a brass one way check valve between the dishwasher drain lines and the disposal. I found the flapper in the check valve stuck closed. I freed up the flapper and tested the dishwasher. The unit is draining properly. I tightened the door handle on the unit. I advised mr to have these removed and to loop the drain lines because these check valves require more pressure than these dishwasher drain pumps have to continue to work correctly. Call complete.
Robert J.
DRYER MAYTAG MEDB835DC3 "Arrived on job for complaints of noise. Found rear support roller damaged,also needs shaft.; ordrng 1 WPW10359272 (shaft)"
James C.
DISHWASHER WHIRLPOOL JDB8200AWS1 Arrived on site and tested operation. I found the ui not responding. Unplugged unit and disconnected ui. I found the drain pump would run. Unit has failed ui and possibly control. Control and touch panel are covered under warranty but labor is not. I will require the control and panel on return visit as the clips on the back of the control broke and caused the harness from the control to ui to be cut.
Luis M.
REFRIGERATOR GE GSE25GSHJCSS Arrived on site for no light in fresh food. Found unit missing led and bracket ordering new led and bracket; ordrng 1 WR02X28661 (BRACKET) and 1 WR55X26671 (LED)
Jonathan S.
RANGE AMANA AGR5330BAS3 "Arrived on site for range oven light not working and uneven grates. Tested unit and found grates are uneven and no light in unit. Gained access to socket area and tested voltage to socket, found 120 volts. Found socket had grounded out. Removed failed socket and installed new. Will need to replace grates. Schedule return for Monday the 28th. ; ordrng 1 SEESTICKYNOTE (DROP OFF) and 2 WPW10578251 (GRATE)s"
Al R.
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived to inspect dishwasher door not working properly. I confirmed the issues were actually with the dispenser door and the rollers on the upper rack and the end cap on the right missing. I will order the following parts W10712395 Adjuster W10861000 Dispenser AssemblyWPW10508950 STOP (rack stopper).NEEDS MORE WORK.; ordrng 1 W10712395 (ADJUSTER) and 1 W10861000 (DISPENSER ASSEMBLY ) and 1 WPW10508950 (STOP (RACK STOPPER RIGHT SIDE )
Thomas L.
WASHER MAYTAG MVWX655DW1 arrived on siteCdcpearson@gmail.com; ordrng 1 W10876600 (drain pump) and 1 W11252738 (STRIKE)
Jerry C.
REFRIGERATOR KITCHENAID WRV986FDEM01 "WRV986FDEM01 Arrived to inspect no lights. I found the lights within the rc ceiling were dim and the fc was inoperative. I removed and replaced the led driver and the issue persisted. I removed the fc module and during testing and after it warmed, it started working intermittently. Office to order module. No leaks observed during service. ; ordrng 1 W11205083 (MODULE)"
Steve C.
RANGE WHIRLPOOL WFE515S0ES0 Arrived site for the unit door handle came off. Customer also advise that the cooking on light is on and will not go away. Tested the unit and found the customer has the door handle and there’s no damage to it but found that the spacers are missing and also the screws. Also found that the switches are defective due to burn spots. Will need to get authorization and reschedule the customer.; ordrng 1 CNOTE (AUTHO) and 1 WP3149400 (switch-inf RF) and 2 WP3149404 (switch-inf)s and 2 WPW10410341 (spacer)s and 1 WPW10434452 (switch-inf LF)
Kevin B.
DRYER WHIRLPOOL WED9550WW1 "Arrived on site and inspected dryer and found hinge has enough play when door is closed that latch will not engage and door will not register as closed. Took one picture of door closed with light still on. If pressure is applied to the door with the palm of the hand the latch will engage. A new hinge and door would be needed to ensure door is working properly. Door is no longer available to be ordered; ordrng 1 WPW10310366 (hinge)"
Brandon C.
WASHER GE GFW450SPM1DG "Arrived on site for customer complaint of unit not functioning, found faulty pressure switch, ordering switch. ; ordrng 1 WH12X20898 (SWITCH)"
Scott M.
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on site for panels not flush and not even . Found panels are cause and not door itself . Customer is going to have to get ahold of who installed panels . Quick pics . Did find freezer door is missing ordering black flat head screws . Leave with customer for when panels are worked on . Will be going back on MW . Nonwater leaks detected at Time of service .; ordrng 10 W10851443 (screw SIDE DOOR BLACK )s
Scott M.
MICROWAVE JENN-AIR JMC2427DS01 "Arrived on site for door issues . Found left side of inner door not closing properly and hitting switch on left side .. Replaced hinges and interlocks . Still not hitting switch properly . Ordering inner door , arm bracket ,slide arm. Please call to set return date .; ordrng 1 W10737653 (door/mw) and 1 W11214480 (SLIDE ARM ) and 1 WPW10128850 (arm)"
Diego G.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and dropped off grates for customer. Job complete
Diego G.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and dropped off grates for customer. Job complete
Diego G.
COOKTOP WHIRLPOOL WCG97US6DS00 Arrived on site and dropped off grates for customer. Job complete
Diego G.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Checked for no heat issues. Found bad cut off not allowing heater to kick on. Replaced cut off kit and cycled, all functions tested OK. Job complete"
Diego G.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Checked for no heat issues. Found bad cut off not allowing heater to kick on. Replaced cut off kit and cycled, all functions tested OK. Job complete"
Diego G.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site. Checked for no heat issues. Found bad cut off not allowing heater to kick on. Replaced cut off kit and cycled, all functions tested OK. Job complete"
Wesley P.
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived on site and installed sparky arm. Foundall else operating as designed. Previous spray arm was not engaged and had melted.
Wesley P.
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site and replaced damaged panel. All checks good.
Steve C.
WASHER AMANA NTW4516FW2 And on site to replace the outer tub due to leaking water. Replaced the tub and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Diego G.
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site. Had customer sign waiver. Removed dishwasher out to replace rails. Replaced rails and installed unit. All functions tested OK. No leaks present. Job complete
Diego G.
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site. Had customer sign waiver. Removed dishwasher out to replace rails. Replaced rails and installed unit. All functions tested OK. No leaks present. Job complete
Diego G.
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on site. Had customer sign waiver. Removed dishwasher out to replace rails. Replaced rails and installed unit. All functions tested OK. No leaks present. Job complete
Scott M.
DISHWASHER JENN-AIR JDTSS244GP0 Arrived on site for long wash cycles . Ran diagnostics no error codes . Did customer instruct on longer wash times and dry times . No water leaks detected at time of service . Job complete .
Al R.
OVEN WHIRLPOOL MER6755AAW Arrived to inspect range had fire in lower. Removed and replaced the both top and bottom elements. Unit tested as designed.JOB COMPLETE
Jonathan S.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site dishwasher bottom rack having rust mark and door rubbing on right hand side. Inspected unit and found not squared. Adjusted leveling feet to square unit up. Found when lower right foot frame did not adjust. Went to loosen mounting screw and found right cabinet split. Had customer sign waiver for moving appliances before loosing screw. Squared frame and tested door operation Found marking on rack (see SD-QuickPic). Will need to replace lower rack. Performed diagnostics mode, no error codes. All operations tested good, no water leaks present. Schedule return for rack on Tuesday. Customer will not be available Tuesday durning 10:45 to 12:00. ; ordrng 1 SEENOTE (SEE NOTE) and 1 W10311986 (dishrack/BOTTOM )"
Al R.
WASHER WHIRLPOOL WFW75HEFW0 Arrived to inspect unit banging. Confirmed the complaint and removed and replaced the shocks. Reassembled unit and unit tested as designed. Water lines were dry at the time of service.
Brandon C.
DISHWASHER KITCHENAID KUDD03DTSS0 "Arrived on site for customer complaint of unit not washing dishes properly, found unit was not dispensing rinse aid on top, and soap dispenser on bottom. Ordering 2 dispensers. Parts are discontinued ; ordrng 2 99003698 (dispenser)s and 1 CNOTE (OFFICE TO RESCHEDULE )"
Thomas L.
ICE MACHINE WHIRLPOOL KUIS185JWH2 Arrived on site for no ice condition. Tested unit and found that the recirculation pump has failed. Replaced recirculation pump. Operations are now normal. Water connections are dry. Customer must run clean cycle after this repair.
Steve C.
FREEZER WHIRLPOOL WZF34X16DW04 "Arrived on site to replace the compressor, UV dryer, and the access valve due to the unit not freezing. Replaced all parts and added refrigerant. No refrigerant leak present. Unit is working properly and no water connections to the unit."
Al R.
RANGE WHIRLPOOL WCC31430AW02 Arrived to inspect front burner issue. Confirmed the complaint and installed new surface element burner. Tested unit and unit tested as designed.
Wesley P.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and found control shorted and no function. Replaced control. Tested unit all checks good.
Brandon C.
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for customer complaint of unit making a loud noise, I ran diagnostic test, everything passed in diagnostic mode. Ran 1 full harvest cycle, found the noise is coming from the ice cracking during hot gas release. I upped the size of ice cubes in diagnostic mode. Unit tested good."
Jerry C.
MICROWAVE WHIRLPOOL WMH53520CB6 WMH53520CB6 Arrived to inspect door errors. I verified the unit displaying open and close door errors and I removed and replaced both interlock assemblies. I tested the unit and it operated as designed.
Arthur B.
DRYER KITCHENAID KEYS850LQ0 "Arrived onsite for customer complaint of dryer belt broke. Installed new dryer repair kit. Reassembled and tested unit. Unit now heats and tumbles as intended. No other issues found."
Jerry C.
DISHWASHER KENMORE 665.12773K311 "665.12773K311 Arrived to inspect dishwasher not completing. I found the unit had a sump seal leak and it was causing water to short out the speed controlled drain pump and causing failure. The unit will require the sump and gasket assembly . No leaks of the water supply observed during service. ; ordrng 1 WPW10455268 (sump and seal assem)"
Lou S.
DRYER WHIRLPOOL WED5000DW2 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the press to start relay switch and installed a clip to the right side of the console and installed a door handle and tested the unit. Unit operates as designed. No lint observed during service, job completed."
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived to inspect refrigerator puddling water on the customers floor. Confirmed the complaint and noticed the freezer cabinet had several air gaps on the bottom , left and right sides. I used sealant to seal the air gaps. Broke the ice and removed it from the unit. I also removed the evaporator cover and cleared the drain tube with my steamer. The clogged evaporator drain was cleared.All water lines were dry at the time of service. COMPLETE."
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to install previously ordered part. Removed and replaced the solenoid and unit no produces cubed ice. Unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
Al R.
WASHER ROPER RTW4516FW2 Arrived to inspect unit making noises and not filling all the way and draining before load is washed. Discovered the unit is not filling in time and washer simply drains. Ordering W11210463 water inlet assembly. There is n issue with the cold water valve at the faucet. Customer will have Fort Hood Housing work on valve.Unit not grinding as previously stated.NEEDS MORE WORK next schedule is Monday 1/28/19. ; ordrng 1 W11210463 (WATER INLET ASSEMBLY )
Arthur B.
OVEN WHIRLPOOL GBS277PDB1 "Arrived onsite for customer complaint of wall oven not coming on after self clean. Removed control and found thermal fuse faulty. P&L are as follows; WP4451042 (Thermal Fuse) $29.99,WO380 $$159.99. Removed and replaced thermal fuse. Reassembled. Tested unit. Both upper and lower ovens began heating. No other issues found."
Luis M.
REFRIGERATOR WHIRLPOOL MRT311FFFH00 Arrived on site for no cool in fresh food. Found fan motor not running good voltage 120vac at harness diagnosed failed Evap fan motor. Installed new motor powered unit on fan running unit working as designed.
Brandon C.
COMPACTOR KITCHENAID KUCS02FRSS0 "Arrived on site to replace fan motor, after I replaced filter fan motor, unit tested good."
Robert J.
WASHER KENMORE 110.449362 Arrived on job for complaints of noise found shocks worn Needs shocks ; ordrng 4 WP8182703 (shock-absr)s
Scott M.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for not able to fill dispenser . Ran diagnostics test all checked normal . Removed door and found tank is completely full and ran another test . All checked good with dispenser . Customer is using oxi clean rinse aid which is clear . With the clear liquid , customer can’t tell with the window in dispenser its full . Recommended to switch to a colored rinse aid . No water leaks detected at time of service .job complete .
Lou S.
RANGE WHIRLPOOL WMH32519HZ3 "arrived on site to inspect microwave venthood light not turning off. Tested unit with new light, unit light would not turn off. I removed and replaced the main control and tested the unit. Unit operated as designed and the light came on on the high, medium and low brightness and turned off. Job completed."
Kevin B.
OVEN WHIRLPOOL WOS72EC0HS01 "Arrived on site and replaced counsel diagnosed by previous technician, insured oven is running and is connected to Wi-Fi, job complete."
Thomas L.
ICE MACHINE KITCHENAID KUIS155HB53 Arrived on site for no ice production. Turn on unit to find all operations were functioning but the evaporator has lost its refrigerant due to a leak. Oil and flaking green metal were evident. To replace the evaporator and compressor was a $1500 estimate. The unit is 17 years old. The customer will look at new units before deciding what to do. Water connections are all dry.
Al R.
RANGE AMANA JB650DT1BB Arrived to install previously ordered parts. Removed and replaced the RF infinite switch and the FR 12” burner.Tested unit and unit tested as designed.All 5 burners worked see SD picJOB COMPLETE
Lou S.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "arrived on site to inspect frost issue in refrigerator. Upon further inspection, the contents in the rc section were removed and I removed the Evap cover and found a nice frost pattern on the evaporator. Customer concern was a small puddle of water in front of the evaporator cover on the bottom of the rc cabinet had frozen over. I placed the unit in diagnostics and checked the thermistors and both were good. I tested in service test #4 and the unit operated as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Lou S.
DRYER MAYTAG MEDB765FC0 "arrived on site to install previously diagnosed and ordered parts. I replaced the motor, drive belt and tension pulley. The motor was making loud screeching noise due to too much torque on the motor; the tension pulley was slightly bent and causing the belt to rub against the side wall of the pulley roller which caused the belt to begin to fray. I tested the unit and it operated as designed with no more unnatural noises. No lint observed during service, job completed."
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for no ice and u it shutting itself off. Diagnosed main control shutting itself off and staying off. Ran diagnostics for no ice,good air flow from fan no errors on icemaker ran fill test no water. Removed icemaker housing found heater not fully on tube defrosted tube, installed heater correctly to tube.ran fill test passed. Diagnosed unit will need main control due to unit shutting off. Installed new main control."
Wesley P.
OVEN WHIRLPOOL WGG745S0FS02 Arrived on site and found front left burner inconsistently igniting. Ordering cap and head to repair. ; ordrng 1 W10299236 (CAP KIT) and 1 W10406243 (BURNER HEAD)
Tyler B.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for adjuster replacement. Replaced adjuster and leveled unit and tested good. No leaks on site
Jerry C.
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "WRS321SDHZ01 Arrived to instal parts. I removed and replaced the compressor, dye drier and service port and vacuumed the system. Holding vacuum for 15 minutes, I charged with the MFG prescribed refrigerant charge. The unit started cooling. No leaks observed during service."
Steve C.
OVEN WHIRLPOOL KSGG700ESS1 Arrived on site to replace the spark module control due to the bake or broil will not ignite. Replaced the control and tested the unit. Unit works properly and no gas leak present.
Steve C.
DRYER WHIRLPOOL GEW9200LW0 Arrived on site for the unit is not heating. Tested unit and found the cut off fuse Has no continuity. Replaced the cut off using test the unit. Found the airflow to the outside has a restriction. Remove the lint buildup blocked and there is proper airflow. Advise the customer to clean the air vent every six months. Unit works properly and job complete.
Al R.
DRYER WHIRLPOOL WED8500DC1 Arrived to inspect unit other no power. I checked voltage at the wall and got 247. Plugged in the dryer and unit ran. Dryer cycled up to 235 degrees with vent tube off and climbed to 248 with the dryer vent tube on. Problem is with the duct system/ ventilation system. While testing the unit the display flashed 777 and flickered. I removed and replaced the control board and unit tested as designed. Cleaned up all lint near control panel and advised customer to have vent system professionally cleaned.JOB COMPLETE
Leonardo C.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site to test unit for broiler not getting hot. Pulled unit out and removed back cover and found wire disconnected to broiler. Secured connection test unit and unit test good. Broiler turning nice and red.
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Check for no cool issues. Found unit completely shut off. After rebooting everything kicked on and checked OK. But will need to order ui and main control to repair unit. Factory order part office to reschedule; ordrng 1 W10822647 (UI) and 1 W11172798 (MAIN CONTROL )
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Check for no cool issues. Found unit completely shut off. After rebooting everything kicked on and checked OK. But will need to order ui and main control to repair unit. Factory order part office to reschedule; ordrng 1 W10822647 (UI) and 1 W11172798 (MAIN CONTROL )
Diego G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site. Check for no cool issues. Found unit completely shut off. After rebooting everything kicked on and checked OK. But will need to order ui and main control to repair unit. Factory order part office to reschedule; ordrng 1 W10822647 (UI) and 1 W11172798 (MAIN CONTROL )
Tyler B.
DRYER WHIRLPOOL WED9200SQ1 "Arrived back on site for control replacement. Replaced control and Testd good, unit now running.
Luis M.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site for fresh food evaporator incased in ice. Defrosted fresh food evaporator,installed new thermistors to side wall and evaporator,secured thermistor to correct location on suction line,added sealer to large gap between water liners on liner. Reassembled unit checked air flow unit working as designed."
Luis M.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived on site for broken wore on fill tube. Removed faulty fill tube installed new fill tube found fill tube ordered was wrong and damaged will need to order new fill tube; ordrng 1 W10917894 (FILL TUBE )
Paul R.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher not cleaning the dishes. I checked stored error codes and found an F4E3 & F7E1. I ran the diagnostics cycle and found 117VAC to the pump and it not running. I replaced the pump and motor and ran the diagnostics cycle again after clearing the stored codes. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Brandon C.
REFRIGERATOR FRIGIDAIRE LFSS2612TE0 "Arrived on site for customer complaint of unit not dispensing ice, found auger motor tested good, found auger inside of ice container was locking up when calling for cubed ice. Ordering ice container. ; ordrng 1 241860803 (ice container asm)"
Joseph C.
REFRIGERATOR GE GSS20GEWPWW "Arrived on site for “freezing in fresh foods area” complaint. Per previous diagnosis, removed and replaced fresh foods thermistor and lower freezer thermistor. Control has been changed, as well. Unit is performing as designed. No leaks detected, at time of service."
Steve C.
DISHWASHER MAYTAG MDB7749AWQ2 Arrived on site for the unit control panel lights are not working properly and will not start. Found the normal light and the start will not turn on. The unit will need a new control panel W10811150. All water connections were dry at the time of service.; ordrng 1 W10811150 (panel-cntl )
Brandon C.
DISHWASHER GE GDT545PSJ0SS "Arrived on site for customer complaint of dishwasher not heating, I pulled unit out tested heating element and high limit fuse, both tested good. Quoted customer for control board, they are going to add rinse aid and if problem continues will call us.
Steve C.
WASHER MAYTAG MVWB765FW0 Have on site for the unit is leaking water inside the unit when the unit is off. Tested the unit in diagnostics and received error code F3E2 valve thermistor short. Replace the valve housing and tested the unit. Unit works properly and all water connections were dry at the time of service.
James C.
REFRIGERATOR KITCHENAID KSC23C8EYY03 Arrived on site and installed new thermistor and verified all ice defrosted from evaporator. Tested operation and found unit working properly. Job complete
Leonardo C.
DISHWASHER WHIRLPOOL GU2275XTVY2 Arrived on site to test unit for start button not working. Test unit and found shorted panel. Replaced panel test unit and unit filling with water and washing and draining. Job complete no leaks present at this Time.
Thomas L.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site for poor washability concerns. Tested unit and found that unit has a washer pump that is not pumping hard enough and a drain pump that is very noisy. Will order and replace. Water connections are all dry. ; ordrng 1 W10914557 (pump-drain)