Service History 261

Near Georgetown, TX 78628
Wesley
Job Details: 02/11/2021
WASHER MAYTAG MVWB835DC0 Arrived onsite to complaint of unit not starting cycle and ending after doing nothing about every five loads. Found f7e5 error. Ordering shifter and cam to repair.
Near Austin, TX 78704
Jacob
Job Details: 02/11/2021
DISHWASHER JENN-AIR JDTSS244GP0 Arrived onsite for drain motor making noise. Tested unit. Unit is draining properly but make louder noise. Let customer know it is working properly but decided to replace the part. Replaced the part. Tested unit. Unit working as designed with no loud noise. No leaks at this time. Job complete.
Near Leander, TX 78641
Kayman
Job Details: 02/11/2021
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived onsite for cooktop with burner discolored or rusting. Upon inspection I found the burner head all were rusting and discolored as if the finish was gone. The customer brought to my attention the orifice holders were also discoloring but no rust. I explained that with spill overs and grease build up it can start to change the finishes if not properly cared for. I referred to owners manual. I tested the unit and all burners operated as designed. There are orange tips to the flames and the customer confirmed there is a humidifier in the home. I explained that the humidity will cause the flame tips to turn orange. The unit is otherwise working as designed. I am ordering the burner heads and caps fro replacement. Ordering LF & LR burner(WP8286814) x2 RF & center (WP8286815) x2 RR burner (WP8286813). ; ordrng 2 WP8286814 (Burner head)s and 2 WP8286815 (Burner head)s
Near Hutto, TX 78634
Andy
Job Details: 02/11/2021
REFRIGERATOR KENMORE 106.566695 Arrived on site for refrigerator ice dispenser leaking water. Tested and inspected unit and found failed ice dispenser door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Round Rock, TX 78665
Andy
Job Details: 02/11/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for oven not turning off. Tested and inspected unit and found failed control. Part has not arrived yet. Spoke with DW also ordering UI in case needed. Office to schedule return trip.; ordrng 1 W11296171 (UI) and 1 Seenote (Office to schedule)
Near Whitney, TX 76692
Jonathan
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for a washer that won’t pull in cold water and it’s not advancing through cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F2 E1 (UI stuck key), F5 E3 (lid unlock fault), and F8 E1 (no/Long fill) error codes. Placed unit in a manual fill test and found the cold water valve not buzzing or drawing in water. Tested voltage and found no voltage going to the valve.
Near Blanco, TX 78606
Robert
Job Details: 02/11/2021
WASHER MAYTAG MVWX655DW0 Arrived on job to replace previously diagnosed parts after replacement test operation still making noise. Checked underneath and found it is now leaking oil will need gearcase. ; ordrng 1 W10721967 (drive pulley) and 1 W11454734 (GEARCASE ) and 1 WPW10006384 (drive belt)
Near New Braunfels, TX 78132
Noah D
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for issues opening freezer, upon inspection found the bracket not mounted. Replaced bracket and tested. No problems found. Complete"
Near Austin, TX 78734
Luis
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KSSC48Qvs02 "Arrived on site for not dispensing ice. Removed motor found auger motor connection stripped and rusted replaced motor,removed clumped ice in bin,tested auger motor found shaft rotating making a good connection with no ice in bin."
Near Meadowlakes, TX 78654
Cliff
Job Details: 02/11/2021
DRYER MAYTAG MEDX655DW1 Arrived on site to diagnose a dryer that is not completing cycles. Tested unit and found clogged external venting preventing proper airflow through unit. homeowner will need to have external vent cleaned to complete repair.
Near Georgetown, TX 78633
Wesley
Job Details: 02/11/2021
MICROWAVE KITCHENAID KMBP100ESS03 Arrived onsite and found unit not heating well because turntable not operating. Reset unit and secured wiring harness also set turntable to on. Unit is now turning and heating as designed. All checks good. Advised customer on repair.
Near Cedar Creek, TX 78612
Richard
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for the dishwasher upper spray arm came off. Upon inspection found that the spray was of. Reattached the upper spray arm and tested. All functions tested good and no leaks detected complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 02/11/2021
VENTHOOD UNKNOWN 233.581736 "Arrived n site for venthood missing front left light socket and notable to install new light. Customer had lightbulb on hand. Installed new lightbulb and tested light operation and found working. Found socket assembly will need to be replaced in front left. .; ordrng 1 SV16569 (LIGHT SOCKET )"
Near Hutto, TX 78634
Andy
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found door harness shield broken and 2 visibly broken wires at door harness and likely more wires internally broken. Will need new door to complete repairs. Ordering needed door. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 LW11089011 (Door) and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)
Near Georgetown, TX 78633
Jonathan
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for oven combo microwave sparking. Found issue has already been diagnosed and was supposed to have magnetron and waive guide covers on hand to replace. Contacted office and spoke with JA, parts have been order and office will contact customer to set appointment for repair. Will return with fan motor to have on hand. ; O-emld tckt"
Near Kyle, TX 78640
Leonardo
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE540H0AS0 Arrived on site to test unit for oven not working. Test unit and found opened bake element. Replaced bake element test unit and unit heated to 350 job complete.
Near Austin, TX 78738
Brandon
Job Details: 02/11/2021
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for customer complaint of loud noise, found rear two rollers failed, I replaced rear two rollers, unit tested good."
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/11/2021
RANGE GE JS760SL2SS Arrived on site to install previously diagnosed glass top and burners. After installing the two front element burners as well as a new glass top I was able to reassemble and test the unit to verify that it is functioning as designed know the wires were damage underneath and everything appear to be wired correctly before repair unit functioning as designed call complete
Near Buda, TX 78610
Kevin
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and inspected refrigerator and found ice is not dispensing properly, found cube/crushed door is stuck halfway closed. Cleared it and it is working properly. If issue continues a new one should be sent directly to the customer. Job complete"
Near Austin, TX 78738
Brandon
Job Details: 02/11/2021
REFRIGERATOR FRIGIDAIRE FGSC2335TF0 "Arrived on site for customer complaint of unit not dispensing ice, found stripped auger motor and auger bar, I was unable to remove auger bar from motor, ordering housing and bringing back motor and bar. ; ordrng 1 242303501 (Housing) and 1 242303701 (Housing) and 1 Cnote (Auth/office to reschedule)"
Near Austin, TX 78744
Kevin
Job Details: 02/11/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site and set the washer into a diagnostic cycle and did not find any saved error codes, set washer into a spin cycle, the amount of vibration is normal for this model. Ran a calibration cycle and it completed properly. Discussed correct loading procedure, detergent usage, water depth expectations, and how to prevent unbalanced loads. Washer is operating as designed no water leaks from connections at time of service, job complete"
Near New Braunfels, TX 78130
Andrew
Job Details: 02/11/2021
WASHER WHIRLPOOL MVWC465HW2 "Arrived on site to test unit for crack in basket. Verified basket is cracked. Replaced basket, calibrated unit. Customer also complained of loud screeching sound. Found drive pulley and belt causing noise. Needing belt and drive pulley to fix issue. Office to reschedule.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
Near Austin, TX 78752
Jacob
Job Details: 02/11/2021
REFRIGERATOR AMANA ARS2661BW Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete
Near Meadowlakes, TX 78654
Cliff
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to diagnose the refrigerator that is leaking from icebox assembly. I contacted tech line and verified through video chat refrigerator liner above icebox is warped slightly, and most likely causing the leaking issue.
Near Marble Falls, TX 78654
Cliff
Job Details: 02/11/2021
RANGE MAYTAG MER8700DS0 Arrived on site to diagnose a oven that is not baking. Tested unit and found failed bake element. Element will need to be replaced to complete repairs. Office to set return appointment due to part availability); ordrng 1 W10779716 (Element)
Near Georgetown, TX 78633
Kayman
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not draining. Upon inspection I found the drain pump would hum and vibrate when calling for drain. I explained that there could be an obstruction in the pump. I quoted the customer for a new pump but they asked if I could try to clear the obstruction and see if that will work. I advised that it may work temporarily but the pump would most likely eventually need to be replaced. I cleared the drain pump and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service
Near Johnson City, TX 78636
Robert
Job Details: 02/11/2021
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on job to replace previously diagnosed part. After replacement test operation.
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher not heating. I reset the breaker and then put unit into diagnostics. I found stored error code F7E1 for no heat. I ran a test cycle and monitored amp draw and found heater drawing nothing. I ohmd out thermostat and it was good. I then ohmd out the heating element and found it open. Needing to replace heating element. Also found friction sleeves broken off and door falling open.Ordering parts and office will need to reschedule. .; ordrng 1 W10518394 (Heater) and 2 WP8268961 (Friction Sleeves)s
Near Austin, TX 78728
Scott
Job Details: 02/11/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for no drain diashwasher . Found metal clip broken off . Verified all pieces removed . Tested unit all checked normal . No water leaks detected at time of service. Job complete .
Near The Hills, TX 78738
Brandon
Job Details: 02/11/2021
DOWNDRAFT KITCHENAID KECD805HBL3 "Arrived on site for customer complaint of unit making loud noise during down draft use, found failed motor assembly, .m; ordrng 1 3190737 (Motor assembly)"
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for dishwasher with visibly broken parts. Upon further inspection I found stoppers on hinges broken off allowing door to fall down. Ordering new stoppers and will return to install. I also walked customer through proper rinse aid usage and found the heater working as designed. Office to reschedule. ; ordrng 2 WP8268961 (Friction Sleeves)s
Near Austin, TX 78732
Brandon
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site for customer complaint of unit not starting a cycle and giving F1E1 error code, I was able to access diagnostic mode, but was not able to run diagnostic tests. Found failed control, I replaced control, unit tested good.
Near Bee Cave, TX 78738
Brandon
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW8410SW02 "Arrived on site for customer complaint of door locked and unit not starting cycle, found F24, tested TH2 at control, found open, tested thermistor, tested open, found MCU failed. Ordering MCU and thermistor, need Auth. ; ordrng 1 WPW10163007 (MCU) and 1 8540226 (Thermistor) and 1 Cnote (AUTH/office to reschedule)"
Near Lakeway, TX 78738
Brandon
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT970SAHZ "Arrived on site to replace inner door liner, after replacing, unit tested good. No leaks."
Near Georgetown, TX 78628
Jimmy J.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRT112CZJZ00 "Arrived on site for ref very loud humming noise. Unit was unplugged upon arrival and fridge and freezer were at room temperature. Found door gaskets sealing properly. Plugged in to let compressor turn on. Frost pattern looked good after ten minutes. Customer explained they did have the freezer completely full prior to the noise starting. With this, the cold air may not have been circulating properly and caused frost build up allowing the fan to hit the ice and make a noise they may have heard. Asked customer if noise came back to take a video of the noise and get photos of any ice build up they may see inside the freezer. Currently the fridge is working as designed. Job completed."
Near San Marcos, TX 78666
Noah D
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to inspect oven for not heating, upon inspection found the control not heating elements, replaced control and repaired wires, all functions returned. No problems found. Complete"
Near Austin, TX 78748
Kevin
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site and replaced control board diagnosed by previous technician, after replacing it blower fan is still not turning on. Uninstalled the microwave and found blower fan harness is not connected. After resetting it fan is working properly. Job complete"
Near Pflugerville, TX 78660
Matthew
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite for non functioning range. Upon arrival found unit had no power. Upon inspection found unit mis-wired. Corrected wiring. Tested unit and unit is functioning properly. All top burners are functioning and oven is functioning correctly. Job complete
Near Manor, TX 78653
Matthew
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW5000DW2 "Arrived onsite for washer making noise during cycle. Upon inspection found bolt to wash plate loose, Wash plate was not secure making rattling noise during agitation. Secured wash plate and tested. Unit is functioning properly. Job complete"
Near Del Valle, TX 78617
Richard
Job Details: 02/11/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived onsite for the range leaking gas. During testing found no leaks. Used bubbles and gas detector. Found no gas leaks at any of the fittings . All functions tested good complete
Near Killeen, TX 76549
Tyler
Job Details: 02/11/2021
MICROWAVE IKEA IMBS104GSS02 Arrived on site for built in microwave needing previously diagnosed control panel. After installing the new panel I was able to get almost all features on microwave to function including heating and other hardware components but the new control panel and previously installed display both would randomly power or stop functioning fully. I couldn’t find any loose or damaged wires. Spoke with SW then called techline and was informed that the issue could be a “ping-pong” electrical issue bouncing between previously installed parts as well as recently installed panel. They recommended we replace both main controls and panel all at once to help insure the problem doesn’t keep reoccurring. Office to reschedule once availability of parts is known. Sr7729985981; ordrng 1 W11160285 (panl-cntrl) and 1 W11160286 (cntrl-elec) and 1 W11196485 (cntrl-elec)
Near Georgetown, TX 78628
Wesley
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite and found unit operating as designed. Provided customer instruct on sheets and towels causing no spin due to off balance. All checks good.
Near Georgetown, TX 78628
Wesley
Job Details: 02/11/2021
VENTHOOD KITCHENAID KVUB606DSS3 Arrived onsite for complaint of vent hood too loud on high. Volume is normal compared to like models. Decibel reading taken by home inspector puts unit as out of range by 15 decibels. Called Chris with techline to document. #7729981418Sound is smooth and free of vibration. No recommendation for repair.
Near Austin, TX 78758
Scott
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL KUDS35FXWH4 "Arrived on site , replaced dispenser. Ran diagnostics, all checked normal .No water leaks detected at time of service . Job complete ."
Near Georgetown, TX 78633
Jonathan
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site to diagnose parts. Gained access to left door hinge. Removed bent hinge and installed new. Removed right door and installed new door and gasket. Added floor shim to right hand side and was not able to get completing aligned together.. Unit tested good and no water leaks detected.; ordrng 4 4387828A (FLOOR SHIM)s
Near Austin, TX 78734
Luis
Job Details: 02/11/2021
REFRIGERATOR GE PSS26SGPASS "Arrived on site for no cool. Found no traces of dye on evaporator,removed compressor cover found traces of dye leaking out of liner wall of refrigerator cabinet diagnosed leak in the internal walls
Near Austin, TX 78759
Scott
Job Details: 02/11/2021
DISHWASHER KITCHENAID KDPE234GPS Arrived on site for dispenser not closing . Found spring in dispenser missing . Replaced dispenser. Tested unit all checked normal. No water leaks detected at time of service. Job complete
Near Hutto, TX 78634
Andy
Job Details: 02/11/2021
WASHER WHIRLPOOL ETW4400WQ1 "Arrived on site to install previously diagnosed parts. Upon arrival spoke with customer and customer decided they did not need temperature switch. Just inlet valve for overflow issue and to please subtract temperature switch from estimate. Did so, remove failed inlet valve and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Liberty Hill, TX 78642
Lou
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL KMBP100ESS03 "Arrived on site to inspect microwave door issues and heating issues. Upon further inspection, tested the unit by placing a cup of water inside and turning on 100% heat for 1 minute. Unit operated as designed. Compared to another microwave, this unit is 900 watts and the other is 1000 watts which the 1000W MW will heat faster than the unit in question. The door is operating as designed as well. Advised customer to allow it to slam closed per Whirlpool recommendations. I found the trim above the unit door damaged and will need to be replaced. Unit still operational.; ordrng 1 461968973241 (Trim)"
Near Leander, TX 78641
Lou
Job Details: 02/11/2021
DRYER WHIRLPOOL WGD5620HW1 "Arrived on site to install previously diagnosed and ordered part. Due to the main control failing, I removed and replaced the control but could not test due to the customer waiting for an electrician to inspect the GFCI outlet/breaker. I advised the customer that once the electrical issue has been taken care of and theyre able to use the unit and if it fails to contact the office and schedule service. No lint and no gas leaks detected during service, job completed. Unit left unplugged for safety."
Near Leander, TX 78645
Lou
Job Details: 02/11/2021
WASHER MAYTAG MHW5500FW1 "Arrived on site to inspect washer error codes. Upon further inspection, I found the unit in flood mode with the drain pump on and would not turn off. I placed the unit in diagnostics showing error codes F3E1 & F8E3. Cleared the codes and attempted to continue with testing but the unit turned the drain pump on again. I disconnected the water level sensor and blew through the sensor tube. Tube was clear and once I reconnected the sensor the unit drain pump stopped and I was able to place the unit in diagnostics and test. Unit operated as designed. Made recommendations for use & care as well as detergent use. No water leaks observed during service, job completed."
Near Austin, TX 78717
David
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW5620HW "Arrived on site to diagnose washer not running. Reset and got into diagnostic mode and found errors, F8E3 overflow F9E1 long drain. Unit seems to be stuck in overflow, and will not run or unlock. Unit is stacked in apt 9104. Need 2 man job to unstack, and ordering pressure switch, latch, control to resolve. Office to schedule 2 man. ; ordrng 1 W11322903 (Control) and 1 W11316246 (Pressure switch) and 1 W11316250 (Door lock) and 1 2manjob (2 man job)"
Near Lago Vista, TX 78645
Lou
Job Details: 02/11/2021
ICE MACHINE KITCHENAID KUID308HPS00 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit recirculating pump not operating, I removed and replaced the harness and tested and the unit continued to fail. I tested voltage at the control and found the hv control has failed. I removed and replaced the hv control and retested and unit is operating as designed. No water leaks observed during service, job completed."
Near Austin, TX 78754
Matthew
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite to replace previously diagnosed parts. Replaced pump and motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78759
Scott
Job Details: 02/11/2021
TRASH COMPACTOR JENN-AIR TC707S3
Near Leander, TX 78641
Kayman
Job Details: 02/11/2021
DRYER WHIRLPOOL MED7230HW0 Arrived onsite to install previously diagnosed parts. I installed the console and tested the unit. The unit is operating as designed at this time. Job complete.
Near Lago Vista, TX 78645
Lou
Job Details: 02/11/2021
REFRIGERATOR FRIGIDAIRE LGHX2636TF0 "Arrived on site to inspect refrigerator leaking water and not making ice. Upon further inspection, the customer advised that water was leaking from the front left corner of the unit at the bottom. Also advised that it stopped making ice and dispensing water. I removed the front toeplate/grill and found the water line disconnected at the connector. I advised the customer of my findings and reconnected the water line and tested the unit. Unit is operating as designed. No water leaks observed during service.
Near Driftwood, TX 78619
Robert
Job Details: 02/11/2021
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on job to replace light. Wrong part again called into parts and found correct part; ordrng 1 WPW10472384 (bulb-light) and 1 WPW10519866 (light-oven)
Near Dripping Springs, TX 78620
Robert
Job Details: 02/11/2021
ICE MACHINE WHIRLPOOL KUIX505ESS1 Arrived on job for complaints of no ice. Found it is making ice but a broken pan is blocking the ice from reaching cutter. Replaced pan.
Near Georgetown, TX 78626
Jimmy J.
Job Details: 02/11/2021
DRYER MAYTAG MED6200KW0 "Arrived on site for Visibly Failed, Broken or Missing Parts - Send Part to Customer - Interior Light, Lamp or Bulb. Removed bulb and inspected filaments. Filaments looked good, but installed new bulb to ensure it was or wasnt the bulb that was out. New bulb didnt come on either. Removed back panel and was getting voltage to bulb housing. Ordering bulb housing to return and complete the repair. ; ordrng 1 W10214261 (Bulb socket)"
Near Austin, TX 78758
Scott
Job Details: 02/11/2021
WASHER WHIRLPOOL MHW3505FW1 Arrived on site for wet clothes at end of cycle . Ran diagnostics and got off balance load . Found unit had a off balance load and cracked the control mountings . Found control sitting on tub . When washer would go into spin would hit control causing off balance . Zip tied control back into place . Diagnostics passed all cycles . No water leaks detected at time of service.
Near Austin, TX 78737
Leonardo
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDTA50SAHB0 Arrived on site to replace sump and motor. Replaced motor test unit no leaks present tumor spraying water job complete.
Near Austin, TX 78745
Kevin
Job Details: 02/11/2021
WASHER MAYTAG MVW6200KW0 "Arrived on site customer experienced washer leaking/ overflowing water all over the floor. Set washer into a diagnostic cycle and ran all functions and did not find any leaking from the valve assemblies, water connections, drain pump, tub, drain hoses. Will bring back control board to replace pressure sensor.; ordrng 1 W11183910 (Harness/ pressure hose) and 1 W11481108 (Control board)"
Near Austin, TX 78747
Leonardo
Job Details: 02/11/2021
RANGE MAYTAG MGR6600FZ1 Arrived on site to test unit for door not closing correctly. Test unit and found bad hinge. Test unit and unit test good job complete
Near Austin, TX 78732
Brandon
Job Details: 02/11/2021
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site for customer complaint of lower oven door not opening properly and extreme heat coming from oven when in use. Found lower oven door rubbing on lower trim due to trim being bent. I adjusted trim piece, customer is going to call manufacturer to see if she can get authorization to replace trim piece because trim piece is considered cosmetic. The heat is normal due to where the blower fans vent."
Near Pflugerville, TX 78660
Matthew
Job Details: 02/11/2021
WASHER WHIRLPOOL WTW8040DW4 "Arrived onsite to replace broken lid. Replaced lid, tested unit and unit is functioning properly."
Near Austin, TX 78723
Jacob
Job Details: 02/11/2021
WASHER SAMSUNG WF405ATPAWR/A2 "Arrived onsite for unit had banged around during usage and door boot had been ripped into. Tested unit. Found that the unit jumps quite a bit, and when unit slowed down it rub and rip at the door boot. Let customer know that the possibility of the tub being out of balance and possibly needs to be replaced, but the shocks would need to be replaced along with a new door boot.
Near Pflugerville, TX 78660
Matthew
Job Details: 02/11/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for non functioning control panel. Upon inspection found panel partially working. The touch screen was non responsive. Need to replace control panel. Part was RWO, office to reschedule when part is available. ; O-emld tckt"
Near Round Rock, TX 78665
Andy
Job Details: 02/11/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher racks rusting and burning smell. Inspected unit and found rust on racks. Tested unit in diagnostics and found smell coming from inside dishwasher and found discoloring and burnt spots on heating element. Called tech line (SR# 7729982616) spoke with on rust on racks and was ins that it appears to be a defect on coating. And that issue is not cosmetic and racks will need to be replaced. Ordering needed racks as well as heating element. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10518394 (Element) and 1 W10909088 (Rack) and 1 W10161215 (Rack) and 1 Seenote (Office to schedule)
Near Kyle, TX 78640
Noah D
Job Details: 02/11/2021
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the motor did not turn when provided voltage, replaced motor and control, all functions returned. Complete"
Near Bastrop, TX 78602
Richard
Job Details: 02/11/2021
WASHER MAYTAG MVWC415EW "Arrived onsite for the washer making a noise during spin cycle. Ran diagnostics and found error codes F7E6 motor fault. F5E1 lid latch fault. During testing found that the gearcase is causing the noise issue. Also found that the the spin basket is wobbly while I was spinning it manually. The gear case is stuck in agitating mode which damaged the wash plate. Will need to replaced gear case , motor and capacitor, belt, cam assembly, actuator, spin basket, agitator. Lid latch. Ordering parts and office to schedule ; ordrng 1 W11454372 (Gearcase) and 1 W10521298 (Spin basket) and 1 W11385424 (Retainer) and 1 W10528947 (Hub) and 1 W10846191 (Wash plate) and 1 W10836496 (Agitator) and 1 W10772621 (Screw) and 1 W10721967 (Cam assembly)"
Near Bastrop, TX 78602
Richard
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL wrxx986sihz00 Arrived onsite for the refrigerator water dispenser not working. Replaced reservoir and it did not resolve the issue. Found that the main water line had a flood valve on it and it was clogged. Customer had a new water line installed it and all functions tested good and no leaks detected complete.
Near Austin, TX 78737
Leonardo
Job Details: 02/11/2021
COOKTOP KITCHENAID KCED600GBL01 Arrived on site to test unit for blower not working. Test unit and found fan switch wires not connected. Secured connection test unit and unit test good job complete.
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW72HEDW0 "Arrived on site for washing machine not draining and leaving clothes wet at end of cycle. I put unit into diagnostics mode and found stored error codes F5E4 for door not opened between consecutive cycles, F3E1 for water level sensor error, F8E3 for overflow condition. I cleared error codes. I ran service diagnostics test and found unit filled up a little to much water during test. During test I found drain running as designed. I checked water sensor tube and trap and found no kinks, holes, or clog. I found connectors for sensor properly connected. I found no issue with harness. I checked VDC and J28 on the ACU and found +5VDC indicating a possible faulty pressure sensor. I ran a small load on normal and found it filled with correct amount of water. I let customer know of my findings and that we may have a faulty pressure sensor. Customer stated however that prior to service they had a kinked cold water line and always do heavy duty cycle on any load. I advi
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/11/2021
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found failed circulation pump. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for OTR not heating. I found the mag diode burnt and had to replace. I also found control causing fan to intermittently turn on and off. Replaced control and tested unit. Unit now working as designed. Call complete.
Near Austin, TX 78731
Luis
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for door issues. Found door misaligned adjusted door found no damages to door.
Near Jonestown, TX 78645
Lou
Job Details: 02/11/2021
OVEN WHIRLPOOL KFDC558JSS00 "Arrived on site to inspect range oven cooling fan noises. Upon further inspection, the customer advised that when using the large oven, the cooling fan makes a loud noise. Also they advised that when trying to turn the large oven on, the start button doesnt always work. I pulled the unit out and removed the back panel and removed and replaced the large oven cooling fan. Using some foam tape from my van stock, I placed a thick layer of foam tape along the cross brace at the back of the unit just under the blowers to cushion the metal from vibrating on the back panel per service pointer #W11498555. Also tightened all screws in the back. Tested the unit and it is operating as designed. I removed the front control panel and found that the large oven start button was not secured. Adjusted the button and tested and it is operating as designed. No gas leaks detected during service, job completed."
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
WASHER MAYTAG MHW6630HW0 Arrived on site to install previously diagnosed parts. Ordering new part and office will have to call to reschedule. ; ordrng 1 W11465533 (Dispenser)
Near Austin, TX 78748
Luis
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site for no water. Diagnosed water line freezing behind deli drawers,flushed out freezing water from lines,changed temp setting to prevent water line from freezing"
Near Austin, TX 78726
David
Job Details: 02/11/2021
REFRIGERATOR JENN-AIR JS48SEDBDA "Arrived on site to install customer provided fan at no cost. Removed access panel to gain access to fan and replaced fan. Retested and fan still had not come on, but diffuser was open and running air to RC.
Near Austin, TX 78733
Kevin
Job Details: 02/11/2021
DRYER MAYTAG MDG7600AWW "Arrived on site and found idler arm tension pulley is squealing while dryer is running. Disassembled and cleaned it and added lubricant to idler arm and dryer is now running quietly. If issue returns will need to bring back Idler arm and shaft assembly, tension pulley, and all support wheels"
Near Georgetown, TX 78626
Jimmy J.
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL KRSC703HPS01 Sounds like it is trying to dispense and acts like it believes it is (shows ounces it is 'dispensing'). Is definitely not locked.Removed filter and tested dispenser and still no water. Removed filter head and installed new filter head. No water. Found valve is faulty. Ordering a new valve to return and complete the repair. ; ordrng 1 W11512399 (Inlet valve)
Near Leander, TX 78641
Justin
Job Details: 02/11/2021
DISHWASHER JENN-AIR JDTSS246GL0 "Arrived on site to install previously diagnosed parts. I found the new drain pump damaged and unable to install. I found water at bottom of tub on arrival and manually drained and found drain pump working as designed. I had customer explain issue again and found that the unit would sometimes not finish draining at end of cycle, but would also have water come back into unit after cycle some times. Upon further inspection and re-diagnosing I found the drain line installed incorrectly and allowing water to come back into tub. I also found unit on GFCI and most likely popping and stopping mid cycle which means unit would not drain. I advised customer on both findings. She also stated that the unit was not drying properly. I found customer not using rinse aid. I advised her on rinse aid usage via user care guide and explained to her on how these new heaters work. I ran a test cycle and found proper amp draw for heater. Due to error code and prior diagnosis
Near Harker Heights, TX 76548
Tyler
Job Details: 02/11/2021
WASHER MAYTAG MVWX600XW2 Arrived on site for washer needing a full rebuild.
Near Liberty Hill, TX 78642
Kayman
Job Details: 02/11/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to install previously diagnosed parts. I installed the main control cleared any stored error codes and tested the unit. I aloud the unit to preheat to 425 degrees. The unit is working as designed at this time job complete.
Near New Braunfels, TX 78130
Noah D
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for icemaker issues, upon arrival I replaced both control and UI per Techline.Tested for functions with no issues. Complete"
Near Paige, TX 78659
Richard
Job Details: 02/11/2021
RANGE WHIRLPOOL WFE520S0FS0 Arrived onsite for the outer oven door coming apart. During inspection found that the outer door is coming apart will need to replace the outer door ordering parts and office to schedule ; ordrng 1 W11219379 (Glass door) and 1 WP9761357 (Retainer) and 1 W10761018 (Trim) and 1 W10761014 (Trim) and 2 W10137382 (Clip)s and 1 Partsresearch (Name plate)
Near Austin, TX 78746
Kevin
Job Details: 02/11/2021
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site and replaced user interface recommended by tech line on previous visit Techline did not give any further recommendation to correct the issue.
Near Lakeway, TX 78734
Luis
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KSRB25FH5501 "Arrived on site for no water or ice. Tested dispenser no water,ran fill no water to icemaker. Diagnosed no water to unit traced water supply line,turned on water source tested icemaker passed filled with water,tested water dispenser unit working as designed"
Near Lago Vista, TX 78645
Lou
Job Details: 02/11/2021
DRYER WHIRLPOOL WED5100HW0 "Arrived on site to install previously diagnosed and ordered parts. Due to the drum seal being damaged and causing damage to the bulkhead, I removed and replaced the bulkhead and components on the bulkhead (rollers, outlet grill & housing, and blower shield) and drum and tested the unit. Unit is operating as designed. No lint observed during service, job completed."
Near San Marcos, TX 78666
Noah D
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 "Arrived on site to inspect fridge for loud noises, upon inspection found the compressor shaking. Tightened down bolts and found it did not change sound. Ordering grommet and screw. As well as control per customer due to “emf” fields. Office to reschedule ; ordrng 4 10835903 (GROMMET)s and 4 289473 (SCREW)s and 1 W11026017 (CONTROL)"
Near San Marcos, TX 78666
Noah D
Job Details: 02/11/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for a light missing, upon inspection found the freezer light out. Replaced freezer light and tested. No issues found. Complete"
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/11/2021
WASHER MAYTAG MVW7230HW0 Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures with machine at this time. Advised homeowner on best loading procedures to prevent out of balance loads. No leaks were found at time of service.
Near Austin, TX 78730
Luis
Job Details: 02/11/2021
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for no ice. Removed kick plate found broken wires at hinge diagnosed unit would need a new freezer door
Near Austin, TX 78741
Kevin
Job Details: 02/11/2021
DRYER WHIRLPOOL NED4655EW1 "Arrived on site and inspected dryer and found no airflow showing on airflow meter, vent to the exterior of the home is blocked/clogged. Home is an apartment and apartment maintenance will be responsible for correcting this. Recommended to homeowner that the dryer is not to be used until this is corrected. Took one picture of airflow meter, job complete"
Near Mc Gregor, TX 76657
Jonathan
Job Details: 02/11/2021
OVEN WHIRLPOOL WOD51EC7HB01 Arrived on site for an oven that resets the control whenever the customers trying to use the app. I called Whirlpool Techline and spoke to Bruce (no SR#). Cava advised that the only issue could be with the SA ID or Mac number is not being correct between the app and the unit. He advised to check both of those and to have the customer remove the appliance from the app and restart the WiFi connection. The customer had already uninstalled her oven and reconnected the oven. Tested unit several times and unit ran as designed. Went over Wi-Fi connection and call complete.
Near Briarcliff, TX 78669
Brandon
Job Details: 02/11/2021
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site for customer complaint of unit leaking, and off balance, I balanced unit and tested in diagnostic mode, found no leaks, inspected door bellow, no damage to bellow. Found broken dispenser drawer, ordering dispenser drawer to have shipped to customer since it is just the inside piece that is broken. ; ordrng 1 W11465532 (Dispenser) and 1 Cnote (Ship part to customer)"
Near Crawford, TX 76638
Jonathan
Job Details: 02/11/2021
DRYER WHIRLPOOL WED6620HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to remove the control and found one of the connections not fully engaged. Plugged in unit and unit turned on and is operating as designed. Call complete.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/11/2021
ICE MACHINE GE ZdiS150WSSd Arrived on site to diagnose an ice machine that is not producing. Found broken cutter grid assembly. Cutter GrID will need to be replaced to complete repairs. ordrng 1 WP2313637 (Grid)