We serviced a
ADMIRAL WASHER
Model WTW4955HW2
Near Leander, TX 78641
Justin
Job Details: 07/15/2021
"Arrived on site for a washing machine making a loud noise. Upon further inspection I found the unit on file was incorrect. I found the unit in warranty and all parts on hand are incorrect for this unit. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and found it ran through as designed. I then mannually activated a high spin and agitate. I could not replicate any noise. The customer stated that it would only make noise once or twice a week, and would be a very loud thump/screech noise. She described it as a metal on metal noise. I could not re create this noise. I called techline and spoke to Adrian and received SR# 7731250791. He recommended due to not being able to replicate a noise to make no repair at this time. I advised the customer to take a video of the noise if it occurs again. Unit is working as designed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Georgetown, TX 78628
Kayman
Job Details: 07/15/2021
Arrived onsite for refrigerator not producing ice. Upon inspection I found the FC at 13 degrees and RC at 36. I ran diagnostics and I noticed on the compressor/condenser fan test only the fan turned on and no compressor. I found the ice maker test would not activate. I took it out of diagnostics and put back in. Both tests worked this time and all thermistors passed. I accessed the FC evaporator and found the thermistor had moved down on the evaporator so I corrected. I found the unit to be a week old and the customer has not stocked the unit yet. I advised the customer to stock the unit and give it over the weekend to begin producing ice. No leaks detected during time of service. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78735
Luis
Job Details: 07/15/2021
Arrived on site for side leds dim. Diagnosed defective leds on left side wall replaced left side leds all leds working as designed after replacement
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78747
Brandon
Job Details: 07/15/2021
"Arrived on site to replace air filter, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWQ01
Near Austin, TX 78753
Matthew
Job Details: 07/15/2021
Arrived onsite for refrigerator leaking. Upon inspection found frozen drain tube. Cleared ice from freezer base and accessed draining pan. Cleared line and found debris in tube trap. Cleared tube and tested. Unit is functioning properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Georgetown, TX 78626
David S
Job Details: 07/15/2021
Arrived on site for washing machine showing error code f9e1 long drain. I inspected Ted the unit and work area. I found the unit full of water. I put the unit into diagnostics and code error code f9e1. I activated the drain pump and found it not coming on. I gained access to the drain pump and found it had been disconnected because the connector housing fell off. I reattached the housing and reconnected the drain pump. I ran the unit through a diagnostics cycle and it is now working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Dripping Springs, TX 78620
Robert
Job Details: 07/15/2021
Arrived on job for complaints of no display. Found 120vac supply but nothing no display or oven lights. Will need control to complete. ; saved tckt
We serviced a
JENN-AIR ICE MACHINE
Model JFC2089BEM03
Near Austin, TX 78723
Jacob
Job Details: 07/15/2021
Looked at the unit from the back and saw that the water line that goes to the ice maker in the freezer was damaged. Replaced line. Tested the unit. Unit tested good. No leaks at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78737
Leonardo
Job Details: 07/15/2021
Arrived on site to test unit for unit leaking. Test unit and found leak coming from diverted motor. Will need to order new diverted motor Office to reschedule.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEP8
Near Georgetown, TX 78633
Wesley
Job Details: 07/15/2021
Arrived onsite for stuck ice tray glide and found to replace would require factory flush rivet capability. Ordering divider assembly which includes pre riveted glides. Same price as 2 glides. Left side glide is not needed.; ordrng 1 WPW10170987 (Glide assembly)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Spicewood, TX 78669
Brandon
Job Details: 07/15/2021
"Arrived on site for customer complaint of light not working in either section, found 4 modules had failed, I replaced failed modules, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Leander, TX 78641
Justin
Job Details: 07/15/2021
"Arrived on site for a dishwasher with the UI flashing and not working properly. I attempted to put the unit into diagnostics mode, but the buttons kept sticking and was very difficult. Once I was able to enter diagnostics I found stored error codes F2E1 for a stuck key and F5E2 for door stuck closed. I then ran a test cycle and found it ran through as designed. I gained access to the control and found proper 15VDC going to the console. I installed the new console and then tested the unit. The unit was now working as designed. No leaks observed at the time of service.
We serviced a
MAYTAG DRYER
Model MED5630HC0
Near Austin, TX 78702
Kevin
Job Details: 07/15/2021
"Arrived on site and inspected dryer and found airflow is restricted. Vented to the exterior will need to be clear/cleaned to correct issue.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78737
Robert
Job Details: 07/15/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manchaca, TX 78652
Leonardo
Job Details: 07/15/2021
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78748
Kevin
Job Details: 07/15/2021
"Arrived on site and inspected range and found customer has already corrected I miss/scratch on edge of range door. No further repair is required at this time, job complete W10761014"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS02
Near Austin, TX 78728
David Z
Job Details: 07/15/2021
"Arrived on site to diagnose microwave oven combo that is not running the microwave. Found F1E6 error for magnetron. When trying to run mag via diagnosis it just errors after a brief buzzing. Checked inside cavity and found browned spots on wave guide covers. Removed wave guide cover and examined with an inspection mirror, found browned discolored spots in the upper wave guide, indicating damage to wave guide and mag. Called tech line and reported findings to Steve, Sr7731253453.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78665
Scott
Job Details: 07/15/2021
"Arrived on site for water staying in dispenser cups , lint on clothes and knocking noise . Raised feet in front of unit , dispenser is now drying properly . Advised using clean cycle to see if lint is removed . Couldnt duplicate knocking noise in both auto and manual spin test . No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Round Rock, TX 78665
Scott
Job Details: 07/15/2021
Arrived on site for center burner not lighting . Found cook top pushed in at center causing burner head not sitting properly . Ordering burner head and cooktop. All other burners and oven working properly . No gas leaks detected at time of service. Call to set return ; ordrng 1 W11435855 (Cooktop) and 1 W11435660 (Burner head)
We serviced a
WHIRLPOOL WASHER
Model CAE2743BQ0
Near Liberty Hill, TX 78642
Kayman
Job Details: 07/15/2021
Arrived onsite for washer not working at all. I put the unit into diagnostics overview and the unit ran through all functions as designed. I lifted the unit and inspected the drive system and all looked to be in order.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ
Near Del Valle, TX 78617
Jacob
Job Details: 07/15/2021
Arrived onsite for unit not making ice. Tested ice maker and noticed the motor did not move much and wouldn?t not move any further. Replaced ice maker. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8500DC
Near Austin, TX 78731
Kevin
Job Details: 07/15/2021
"Arrived on site and inspected dryer and found homeowner has disconnected water because Valve is constantly dripping into dryer drum. Replaced valve and reconnected water supply and it is no longer dripping, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/15/2021
Arrived on site to install new upper rack. Replaced rack test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ9
Near Georgetown, TX 78628
Kayman
Job Details: 07/15/2021
"Arrived onsite for microwave with dead panel and controls. Upon arrival I was informed the unit has since restored function and no other issues have come up. I inspected the control board and the connections to the door, light socket and TT motor and all looked good. I reassembled all panels and tested the unit. The unit is working as designed at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ07
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/15/2021
Arrived on site for Refrig IM not dispensing ice 1 year additional warranty for builders (ELW program). Found Yoke had come unthreaded from motor stem. Removed yoke and installed new yoke. Made sure it was threaded tightly to ensure it wouldnt come off again. Ice maker making ice as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVWB700VQ0
Near Georgetown, TX 78628
Wesley
Job Details: 07/15/2021
Arrived onsite for a bad bearing symptom. Found bad bearing. Replaced bearing and tested. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Del Valle, TX 78617
Jacob
Job Details: 07/15/2021
Arrived onsite for unit not lighting up the light from underneath the unit. Tenant said that the maintenance tried several bulbs to get it working. Found that the control was bad. Tenant said they use it as a night light. Advise pad them to not us it as a night light as it will burn out the control. Ordered part. Office to reschedule ; ordrng 1 W10892389 (cntrl-elec)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Del Valle, TX 78617
Jacob
Job Details: 07/15/2021
Arrived onsite to replace control. Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED6600VW0
Near Austin, TX 78737
Robert
Job Details: 07/15/2021
Arrived on job for complaints of not starting. Found code F1 for control failure. Replaced control and test. Dryer working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 07/15/2021
"Arrived on site to inspect refrigerator water filter issues. Upon further inspection, the customer advised that they have a difficult time removing the ice bin and the water filter. When I went to remove the ice bin, it was difficult to remove due to the amount of ice inside. I recommended that the customer use a container to remove the ice if they dont get a lot during the day to help keep the level of ice down. I tested the water and found the filter head is bad. Removed and replaced the filter head and retested and it is operating as designed. Customer advised that they have a water softener system and did not want to use the filter anymore. I recommended that they keep the filter bypass installed and they agreed. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY
Near Buda, TX 78610
Kevin
Job Details: 07/15/2021
"Arrived on site and replaced drain hose with updated version. After replacing removed all ice buildup from freezer and cleared freezer drain, job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2732GRS
Near Round Rock, TX 78665
Lou
Job Details: 07/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the previous compressor being defective, I removed and replaced the compressor and access valve and tested. The compressor failed to come on. Through tech support, I verified wiring to the start device and retested. Compressor continued to fail. I replaced other start device two more times and still continued failure. I contacted techline and spoke to Sterling and advised of my findings, repairs. Sterling advised that the problem is either the start device being defective or the compressor is locked up. I advised that I have replaced the start device several times and Sterling advised to replace the compressor again. I advised the customer of the issue and I am ordering two (2) compressors and two (2) start device kits. Office to schedule return service as soon as possible as customer has no other refrigerators. No water leaks observed during service.; ordrng 2 W10160407 (Compressor kit)s and 2 4387913 (Overload kit)s and 2 8201786 (Start device kit)s and 1 8201786 (Start device kit)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Scott
Job Details: 07/15/2021
"Arrived on site , found wrong burner caps sent . Ordering caps as well as burner heads . No gas leaks detected at time of service. Call to set return ; ordrng 1 WPW10183368 (Cap) and 1 WPW10183369 (Cap) and 1 WPW10183370 (Cap) and 2 WPW10515455 (Burner)s and 1 WPW10515454 (Burner) and 1 WPW10515453 (Burner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78733
Luis
Job Details: 07/15/2021
"Arrived on site for not dispensing ice. Found ice stuck in chute,cleared ice from chute tested ice dispenser informed customer while dispensing cubed ice some ice will come out crushed due to design and ice thickness adjusted ice bucket in freezer."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Kyle, TX 78640
Kevin
Job Details: 07/15/2021
"Arrived on site and inspected dishwasher and found saved error codes for F9E1 dishwasher will drain if cancel button is selected. per Service pointer W11482561B replaced drain pump control has already been replaced recently. Customer requested a rinse cycle be observed by technician and it drained after 11 minutes and did not give error code again. If issue continues techline will need to be contacted for advisement. No water leaks detected at time of service, Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ0
Near Harker Heights, TX 76548
Al
Job Details: 07/15/2021
Arrived back on site to install the door. Tested the unit with the 2 minute water cup test and unit passed. Customer satisfied. Job complete
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFE
Near Bastrop, TX 78602
Matthew
Job Details: 07/15/2021
Arrived onsite for range RF burner not functioning and led panel not functioning. Upon inspection found RF burner failed. Replaced burner and is now functioning properly. Will need to order control assembly for display not functioning. Will need AUTHO. Office to reschedule ; ordrng 1 318411411 (control assembly) and 1 NEEDAUTHO (NEED AUTHO )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
David S
Job Details: 07/15/2021
Arrived on site for fridge freezing the top 2 shelves in the rc. I inspected the unit and work area. I found the thermistor in the light it the large plastic one. I replaced it with the brass thermistor and secured it in place. I tested the unit and found it reading the thermistor correctly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Jimmy J.
Job Details: 07/15/2021
Arrived on site to install previously diagnosed part. Removed ice bin and installed new ice bin. Tested new bin and auger is not making contact with the bin. New bin slides in and out of rails as designed. Customer washed out new bin with warm water and soap. Job completed.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Leander, TX 78641
David S
Job Details: 07/15/2021
"Arrived on site for freezer not cooling. I inspected the unit and water area. I found the unit at -3 degrees. The customer stated itll fluctuate between -9 and 30 degrees. I gained access to the evaporator. I tested the evap thermistor and found it reading 9k ohms, I did a surface temp test on the thermistor and found it around 35 degrees. I found it receiving 5 vdc. I tested the cavity thermistor, I found I removed the thermistor from the freezer and found its surface temperature around 65 degrees I found it homing out at 3.5 kohms and receiving 5 vdc. The unit went through a defrost while I was there. I gained access to the compressor and found equalized pressures at 50 psi. Once the compressor came on I found the unit at 0 low and 135 high. After a few minuets the low side dropped to 20 inch vacuum and fluctuated. I removed the dryer and flushed the system. I installed a new dryer and ran a vacuum for 20 minuets. I put a measured charge into the system. I found pressure stabilizing. I found pressures building to 0 low and 115 high. I let the unit run for 20 minuets and found pressures holding and stable. I spoke to the customer about mo into ring the unit over the next 48 hours and if the problem is still present we will need to order the control for the unit. The office will reschedule when we have the door gasket. ; O-emld tckt"
We serviced a
JENN-AIR REFRIGERATOR
Model JSC24C8EAM02
Near Dripping Springs, TX 78620
Robert
Job Details: 07/15/2021
Arrived on job for complaints of ice behind crisper drawer. Removed ice and found thermistor not allowing proper defrost.
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Lago Vista, TX 78645
Justin
Job Details: 07/14/2021
Arrived on site for a dryer not heating. Upon arrival I checked the wall outlet and found the same voltage at the wall as prior service. L1-L2 was only reading 88VAC and L1 to Neutral was only getting 20VAC. I found the same results at the terminal block. I attached a picture of the voltage readings in SD-QUICKPIC. I advised the customer they may need to reach out to an electrician. I also informed them that there warranty period is over and any future visits would be a service charge+repair costs. The unit itself is as designed at the time of service.
We serviced a
KITCHENAID OVEN
Model KODE307ESS00
Near Granite Shoals, TX 78654
Cliff
Job Details: 07/14/2021
Arrived on site to diagnose an oven that is not opening and closing properly. Found lower door catching on trim and made necessary adjustments. All is working properly at this time.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Canyon Lake, TX 78133
Noah D
Job Details: 07/14/2021
"Arrived on site to inspect unit for not closing properly, upon inspection found the units door had been bent along bottom rim, removed old door and installed new door, moved over all hardware and added nameplate. Complete"
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Seguin, TX 78155
Andrew
Job Details: 07/14/2021
Need lid to fix issue. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Braunfels, TX 78132
Noah D
Job Details: 07/14/2021
"Arrived on site to inspect unit for not opening normally, upon inspection found the door off and the hinge moving freely, I found the first bolt had been sheared and stuck inside unit
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Marble Falls, TX 78654
Cliff
Job Details: 07/14/2021
Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced it. All is working properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KURR204ESB01
Near New Braunfels, TX 78132
Noah D
Job Details: 07/14/2021
"Arrived on site to inspect unit for not keeping condensation inside glass, upon inspection found the water inside the glass pack, while replacing door 2 screws had become unusable and are needed to finish repair. Ordering parts. Office to reschedule ; ordrng 2 4344801 (screw)s and 6 W10319185 (screw)s and 1 W11517021 (SUPPORT ) and 1 W11517023 (SUPPORT )"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Bastrop, TX 78602
Matthew
Job Details: 07/14/2021
Arrived onsite to replace previously diagnosed parts. Replaced pantry UI. Tested unit and unit is functioning properly. Left setting at customers choice. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near San Marcos, TX 78666
Andrew
Job Details: 07/14/2021
Arrived on site to test unit for sparking and light not illuminating. Found rack was in while customer was not using microwave rack. Recommended removing rack when not in use. Customers next complaint of light not illuminating was causing by connection not connected to lamp housing. Secured connection but bulb is not good. Housing is receiving proper voltage now. Customer stated he will purchase bulb and install himself. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Liberty Hill, TX 78642
Kayman
Job Details: 07/14/2021
Arrived onsite for refrigerator with water dripping from ice maker area. Upon inspection I found ice and water droplets forming around the walls and ceiling of the FC. I found the door is binding up on the harness sleeve at the hinge and the shelves are getting stuck against the bottom drawer in the FC. I found the harness at the hinge Is split open and I can see wires beginning to break and barely hanging on. I advised that if the shelf is removed the door will close but the FC door would need to be replaced to prevent further issues with the dispenser and ice maker.No leaks detected during time of service. Job compete.
We serviced a
WHIRLPOOL DRYER
Model WED9620HBK2
Near Austin, TX 78724
Jacob
Job Details: 07/14/2021
"Arrived onsite for unit not staying on and resetting randomly. Checked the unit and unit would pawer in but would reset randomly. Checked the power coming in and getting 240v, also checked the connections to the control and all checked good. Went ahead and ordered both control and Door with HMI built into the door. Office to reschedule.; ordrng 1 W11395101 (DOOR COMPLETE ) and 1 W11461199 (CONTROL)"
We serviced a
LG WASHER
Model WT5101HW
Near Georgetown, TX 78626
Wesley
Job Details: 07/14/2021
Arrived onsite and tested thoroughly finding all operates properly in diagnostics but unit will not fill during regular cycles but rather senses or washes empty for some length before throwing an IE error. Cleared airtrap which did not change symptom. Valves check good. Wash and spin function check good. Office to reschedule.; ordrng 1 6501EA1001R (Pressure switch) and 1 EBR62198104 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78628
Wesley
Job Details: 07/14/2021
"Arrived onsite and found unit ice box at 11f. Not an ice box or evap fan issue, however unit is producing only a small amount of ice per day. Found stored icemaker error of e5, icemaker thermistor bad. Ordering ice maker to repair.; ordrng 1 W11483245 (Icemaker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ2
Near Rogers, TX 76569
Tyler
Job Details: 07/14/2021
Arrived on site to install previously diagnosed control. Upon arrival removed and replaced current control then reassembled unit. After reassembling the unit tested and functions and found unit operating as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Waco, TX 76708
Jonathan M
Job Details: 07/14/2021
Arrived on site for a dishwasher that?s leaving film on their dishes and had to rubber pieces at the bottom of the dishwasher. Inspected unit and work area. Customer advised that the film left on the bottom she can wipe off with her fingers but that it seems to be getting on her dishes in all over the inside of her dishwasher. The rubber pieces that I found were not a part of the dishwasher itself. I did advise the customer that there?s nothing inside the dishwasher that would be causing film leftover on her dishes and would instead be either calcium buildup or dish soap residue left over after several cleaning cycles. Did advise her to get a dishwasher cleaner and run it through the dishwasher. The unit is working as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KFEG500EWH3
Near Holland, TX 76534
Tyler
Job Details: 07/14/2021
Arrived on site to install previously diagnosed harness. Upon arrival disassembled harness and installed new. After reassembling tested unit and found all functions operating as designed.
We serviced a
GE DISHWASHER
Model GDF510PSD2SS
Near Killeen, TX 76549
Al
Job Details: 07/14/2021
"Arrived on site to install previously ordered parts. After installing the parts, I found the issue with draining still exists due to heavily clogged drain hoses. I used extension rods to try and clear the debris from the drain hoses, but couldnt get all of the smelly aged sloppy grease buildup from the hoses. Ordering drain hoses needed to complete the repair. Also ordering authorization. Needs more work. Office to schedule return services. ; ordrng 2 WD24X10062 (Drain hose)s and 1 WD24X27481 (High Loop Drain Hose)"
We serviced a
WHIRLPOOL OVEN
Model WEC530H0DS0
Near Whitney, TX 76692
Jonathan M
Job Details: 07/14/2021
Arrived on site for a range that has stained inner glass on the inner part of the door. Inspected unit and work area. Confirmed customers complaint.Replaced inner glass and tested the unit on a 350?F bake cycle. The unit ran as designed with no issues.
We serviced a
GE MICROWAVE
Model RVM5160DH2WW
Near Waco, TX 76708
Jonathan M
Job Details: 07/14/2021
"Arrived on site for a microwave that is unresponsive to selections. Inspected unit and work area. Found the microwave turning on and turning off by itself. Went to disconnect power and found there power plug had exploded causing the intermittent voltage. Once jiggling the power plug, the unit came on and worked as designed. I advised the customer that they needed to replace the outlet has the power plug seemed to be intact. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Temple, TX 76502
Tyler
Job Details: 07/14/2021
Arrived on site for icemaker intermittently dispensing. Upon arrival found ice bin lock impacted not allowing the icemaker to lock in place. Released the door lock and made sure it was positioned correctly before reinserting it into the unit. After repair tested unit and found it dispensing ice as intended. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
Al
Job Details: 07/14/2021
Arrived on site and installed the drain pump then the main control. Connected all of the connections back and ran diagnostics and completed all functions properly.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHX2636TF0
Near Belton, TX 76513
Al
Job Details: 07/14/2021
Arrived on site and inspected ice maker issues. Found the ice container assembly is broken and will need to be replaced to repair the issues. Ice maker works fine. Ordering the container. Office to schedule return services. ARO; ordrng 1 5304522718 (Ice Container Assembly)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6HR4HW6
Near Bruceville-Eddy, TX 76524
Tyler
Job Details: 07/14/2021
Arrived on site for refrigerator needing previously diagnosed sealed system as well as condenser fan motor. Upon arrival I was able to reconfirm previous diagnosis and install new condenser fan motor as well as saealed system equipment after pulling a vacuum I was able to verify that there are no leaks in the system and then charged it with 5.25 ounces of refrigerant found after 10 minute runtime the unit was sitting at zero and 150 psi. Informed customer that unit will need 24hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Cedar Park, TX 78613
David S
Job Details: 07/14/2021
"Arrived on site for dryer not turning on. I inspected the unit and work area. I found the break tripped. I tested voltage at the outlet and found 120 vac on line 1 and 2 and found 240vac across the 2 lines. We gained access to terminal block and found the lines improperly installed I found Line 2 was laid across the neutral lines terminal. We pulled the lines apart and found line 2 was shorted to neutral at the terminal connection. We tested the thermal fuse, element, thermal cutoff and the thermostat and found them all in good working order. I am ordering the terminal block, terminal screws. Wiring harness, and control just in case. I spoke to the customer about the power cord not being covered under warranty and that will need to be provided. The office will reschedule when we have an eta on the parts. ; ordrng 1 W10704067 (Wiring harness) and 1 WPW10185982 (Timer) and 1 W11050715 (Switch temperature) and 1 WPW10117655 (Signal switch) and 1 WP3397659 (Terminal block) and 1 279393 (Terminal block screws)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/14/2021
Arrived on site to diagnose a washer that is not cycling properly. Found shifter not connected to cam assembly and replaced shifter with updated part. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Canyon Lake, TX 78133
Noah D
Job Details: 07/14/2021
"Arrived on site to inspect unit for not being level, upon inspection found the unit has not been leveled correctly, made sure all wheels are even and checked for gaps. No gaps found. Complete"
We serviced a
WHIRLPOOL WINE COOLER
Model WUW55X24DS0
Near Georgetown, TX 78633
Wesley
Job Details: 07/14/2021
Arrived onsite and installed condenser fan. Unit is now operating as designed and quietly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near San Marcos, TX 78666
Andrew
Job Details: 07/14/2021
"Arrived on site to replace ice maker and valve I had previously diagnosed. Replaced ice maker and valve, tested unit, unit works good. Ice maker fill tube heater tested good. Noticed customer had FC temp set to -3. Advised since unit is not being opened and closed often to turn temp to recommended. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Kyle, TX 78640
Jacob
Job Details: 07/14/2021
Arrived onsite for unit not responding to touch commands to well. Tested the unit and the unit didn?t always recognize commands on the UI panel. Ordered new UI panel. Office to reschedule ; ordrng 1 W11319991 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Marble Falls, TX 78654
Cliff
Job Details: 07/14/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Found condenser coil vibrating causing noise. Adjusted lines and all is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78724
Luis
Job Details: 07/14/2021
"Arrived on site for no water. Tested dispenser no water cant hear valve energized,removed compressor cover found harness not fully seated to valve in compressor compartment,installed harness fully on valve tested water dispenser passed,ran icemaker through a harvest test passed ran fill test passed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Del Valle, TX 78617
Leonardo
Job Details: 07/14/2021
Arrived on site to replace left side track. Replaced track test unit and unit test good no leaks present at This time.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HV02
Near Del Valle, TX 78617
Leonardo
Job Details: 07/14/2021
Arrived on site to replace blower. Replaced blower test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS8
Near Austin, TX 78727
David Z
Job Details: 07/14/2021
"Arrived on site to install new dispenser and sump and motor assembly to resolve upper rack dishes not being cleaned. Replaced sump and motor assembly and new dispenser door. Ran unit through diagnostic cycle and verified all components are working properly. Upper spray arm is pressurized and spraying correctly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near China Spring, TX 76633
Jonathan M
Job Details: 07/14/2021
Arrived on site for fridge raider that?s not making ice. Inspected unit and work area. Confirmed customers complaint and tested voltage going to the icemaker. Found proper voltage. Found the freezer temperature at 2?F. Attempted to jump icemaker and found the icemaker getting stuck when trying to push out the ice indicating a bad heater on the icemaker in the motor stalling and failing. The customer also advised that she had complained about lights in her freezer and refrigerator sections. The office looked through her file and found that whirlpool had sent that over but not as a part of the complaint section.; ordrng 2 WPW10515057 (light)s
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Temple, TX 76502
Tyler
Job Details: 07/14/2021
(CH) Arrived on site for range display going out. Upon arrival customer instructed us that the actual issue is the cooktop hot and cooktop on lights were constantly displayed. After testing all of the infinite switches found the issue was only present when the front right switch was receiving power. Ordering new FR infinite switch..; ordrng 1 WP3149400 (Infinite switch front right)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hutto, TX 78634
Scott
Job Details: 07/14/2021
Arrived on site for fridge leaking . Found supply line cracking spliced crack out and used 5/16 quick fit . Tested dispensing no water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78732
David Z
Job Details: 07/14/2021
Arrived on site to diagnose dishwasher that is not running. Unit is just flashing and wont start. Ran error codes and found F8E4 error for float switch open. Checked float switch and found it had what looked like brown oil in it. Cleaned out float tray and reinstalled. Ran unit and verified all is working as designed. I found no water drips or leaks coming from the unit. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Kyle, TX 78640
Kevin
Job Details: 07/14/2021
Arrived on site and inspected washer and found drain pump is rattling. Remove drain pump and inspected it and did not find any debris causing noise.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Round Rock, TX 78665
Scott
Job Details: 07/14/2021
We serviced a
KITCHENAID DISHWASHER
Model JDB9000CWP2
Near Austin, TX 78705
Leonardo
Job Details: 07/14/2021
"Arrived on site to test unit for unit not washing. Test unit and found unit getting water and draining but not spraying water
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78754
Jacob
Job Details: 07/14/2021
"Arrived onsite to replace control. Replaced control. Tested unit and was not able to get the unit to start washing. Unit would put in water but not wash, water would drain, but unit stayed draining. called tech line. Had me check the error codes and codes were for inlet assembly and sump and motor. Said to replace both parts. Got sr#7731244083. Ordered parts. Office to reschedule ; ordrng 1 W11289893 (INLET ASSEMBLY ) and 1 W11345228 (SUMP ASSEMBLY )"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Georgetown, TX 78633
Lou
Job Details: 07/14/2021
"Arrived on site to inspect washer leaking water into the tub. Upon further inspection, the customer advised that the water is leaking from underneath the detergent tray. Tested the valve and found it not closing completely and leaking water into the basket. I recommended that the customer replace the valve as the issue will only get worse. Placed in diagnostics and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Round Rock, TX 78681
David S
Job Details: 07/14/2021
Arrived on site to diagnose dishwasher upper rack falling off. Upon arrival spoke with customer and learned the plastic stops at end of the rack bracket kept disconnecting making the upper rack come out of place. I replaced the stop that had broken and tested that the upper rack would no longer come out. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Leander, TX 78641
Kayman
Job Details: 07/14/2021
Arrived onsite for washer leaking. Upon inspection I could not find any water trails. After speaking with the customer I found they had washed a large comforter and water must have spilled over the top but the unit has been working as designed ever since with no more leaks present since the comforter. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Georgetown, TX 78626
Wesley
Job Details: 07/14/2021
Arrived onsite and found unit operating with drain pump failure. Ordering drain pump to repair. Advised customer on needed repair. ; ordrng 1 W10919003 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78748
Luis
Job Details: 07/14/2021
"Arrived on site for dispenser issues. Per customer small leak at dispenser and ice getting stuck showed customer chute diameter and its possible for cubes to gut stuck while dispensing due to diameter of chute also advised customer to clean bottom of ice bin to prevent ice dripping in chute found shaft coupling not making good connection to ice bin. Removed coupling assembly adjusted shaft,spring and coupling tested ice dispenser"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78738
Robert
Job Details: 07/14/2021
Arrived on job for complaints of not washing. Ran diagnostics and found code for damage latch. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Cedar Creek, TX 78612
Matthew
Job Details: 07/14/2021
"Arrived onsite to replace previously diagnosed parts. While attempting to remove washplate found all major components seized together. At this point unit would need a complete rebuild to include tub, basket and hub as well as an additional technician (129.99 plus tax). Given the current condition of the unit and severity of the repair, a good repair cannot be made. Will notify AHS. ; ordrng 1 2HR (2 HR) and 1 2MAN (2 MAN) and 1 NEEDAUTHO (NEED AUTHO ) and 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W11130362 (suspension) and 1 W11219115 (TUB) and 1 WP8533928 (screw) and 7 WP8533953 (screw)s and 1 WPW10215093 (clean out filter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near San Marcos, TX 78666
Andrew
Job Details: 07/14/2021
"Arrived on site to replace sump assembly from previous diagnosis. Verified wash motor was receiving proper voltage but not engaging. Replaced sump and motor, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID RANGE
Model KFEG500ESS2
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/14/2021
"Arrived on site for customer complaint of unit not baking, found failed bake element, I replaced bake element, unit tested good."
We serviced a
GE ICE MACHINE
Model ZDIS150WSSD
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 07/14/2021
Arrived on site to replace previously ordered parts for ice machine. Replaced pump and reservoir and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ
Near Austin, TX 78751
Leonardo
Job Details: 07/14/2021
Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjusters test unit and unit test good found customer missing the stoppers. Will order new stoppers office to reschedule. ; ordrng 2 WPW10508950 (Stoppers)s
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
Justin
Job Details: 07/14/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Pflugerville, TX 78660
Scott
Job Details: 07/14/2021
Arrived on site and found both holders broken in half . Ordering holders . Call to set return No water leaks detected at time of service . ; ordrng 2 W11368751 (Holder)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Martindale, TX 78655
Andrew
Job Details: 07/14/2021
Arrived on site to replace all controls from previous diagnosis. Ran diagnostics test 16 and 17 RC door switch states as unit was chiming door was open while doors were closed. Control was not recognizing switch states from open to closed. Ran service test 1 and 2 and got no readings. Compressor was turning on and off randomly as unit is unable to recognize thermistor resistance. Recommend replacing main control along with power supply board and pantry UI. Found no issues with harness as previously stated. Office to reschedule.; ordrng 1 WPW10675033 (Control board)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Hutto, TX 78634
Scott
Job Details: 07/14/2021
"Arrived on site for hot water only and wet load at end of cycle . Found valve leaking and drain pump running . Start reset control. Replaced valve , ran calibration. Found gear case failed completely. Will need gear case , belt , cam , hub , wash plate . AUTHO . No water leaks detected at time of service. Job complete ; ordrng 1 Autho and 1 W10528947 (Hub) and 1 W10902814 (Wash plate) and 1 W11454734 (Gear case) and 1 W10721967 (Cam) and 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Dripping Springs, TX 78620
Brandon
Job Details: 07/14/2021
"Arrived on site for customer complaint of of right rear burner not lighting, found cracked/broken ignitor, ordering ignitor. ; ordrng 1 WPW10515459 (Ignitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78732
Robert
Job Details: 07/14/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.