Service History 256

We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/26/2021
Arrived on site to install previously diagnosed parts. Removed both emitter receivers and installed new emitter receivers. Red LED stopped blinking. Based on the tech sheet the emitters are now working as designed. Heard the ice maker call for water. No leaks or drips detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Leander, TX 78641
Justin
Job Details: 03/26/2021
Arrived on site to install previously diagnosed parts. I installed the new door and the unit is now working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Round Rock, TX 78664
Jimmy J.
Job Details: 03/26/2021
Arrived on site to install previously diagnosed part. Removed valve assembly and installed new valve assembly. Ran a calibration on the washer followed by the auto diagnostics cycle. No error codes came on. No leaks detected. Job completed.
We serviced a
GE REFRIGERATOR
Model GYE22HMKNES
Near Bertram, TX 78605
Cliff
Job Details: 03/26/2021
Arrived on site to diagnose a refrigerator that is not dispensing water. Found primary valve clogged and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXY02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/26/2021
"Arrived on site for WATER IS LEAKING INTO FREEZER AND ONTO THE FLOOR IN FRONT OF THE FRZR-HAPPENS EVERY FEW DAYS >> there is a THICK layer of ice on the bottom of the freezer. Found freezer door gasket is not sealing on the bottom left side causing air to enter the freezer and allowing items in freezer drawers to melt and drip water creating a block on the bottom of the freezer cavity. Ordering a new freezer door gasket (WPW10714545) to return and complete the repair. ; ordrng 1 WPW10714545 (Gasket, freezer door)"
We serviced a
KITCHENAID DISHWASHER
Model KUDS50FVSS3
Near Austin, TX 78757
David
Job Details: 03/26/2021
Arrived on site to install previously diagnosed parts. Installed new sump and motor assembly to resolve lost pressure giving poor quality wash. Replaced sump and motor and retested. Found both spray arms are now working as designed with no water leaks found. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Cedar Park, TX 78613
Lou
Job Details: 03/26/2021
"Arrived on site to inspect refrigerator RC interior lights not working. Upon further inspection, I found the modules on the waterbox and ice maker housing are not working and the FC light was out as well. Removed and replaced the lights and tested and all lights are operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Austin, TX 78741
Luis
Job Details: 03/26/2021
Arrived on site for defective control,and icemaker. Replaced icemaker and control,ran diagnostics all test passed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near San Marcos, TX 78666
Andrew
Job Details: 03/26/2021
"Arrived on site to test unit for long fill times. Found water valve was not opening all the way on hot or cold. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Jarrell, TX 76537
Kayman
Job Details: 03/26/2021
Arrived onsite to install previously diagnosed overlay. I installed the new overlay no scratches and customer approved. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Belton, TX 76513
Tyler
Job Details: 03/26/2021
Arrived on site for icemaker needing replacement due to previously diagnosed bad icemaker. Upon arrival I was able to reconfirm and assess at the icemaker was indeed bad I ended up replacing the icemaker and then confirm with the customer about the previous diagnosis and also verified with them that the icemaker is not fully functioning as designed I did instruct customer that it could take up to 96 hours to completely fill the bucket up with ice and to be patient with it but that if anything were to change just let us know at the time of service there were no leaks anywhere that could be found and unit is fully functioning as designed call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Pflugerville, TX 78660
Matthew
Job Details: 03/26/2021
Arrived onsite for refrigerator odor. Customer was concerned about water accumulation at bottom of fridge. Upon inspection found customer noticed water in the drip tray. Instructed customer that this is a normal process and will happen when unit goes into defrost. Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78737
Robert
Job Details: 03/26/2021
Arrived on job for not spinning. Checked codes and called tech line 7730360667. Ran test cycle and washer performance good. Tech line said to have customer check loading and soap amounts.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78753
Matthew
Job Details: 03/26/2021
Arrived onsite for dishwasher to working. Upon arrival put unit in diagnostics and found error 4/3 wash motor not running and 5/1 door switch- door not closed. Ran test cycle and wash motor did not energize. Did seem to fill properly and unit did drain. Ordering pump and motor. Office to reschedule ; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Austin, TX 78705
Richard
Job Details: 03/26/2021
Arrived onsite for the refrigerator freezer with ice build up. Replaced evaporator fan motor.
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW0
Near Del Valle, TX 78617
Richard
Job Details: 03/26/2021
Arrived onsite for the dryer not turning on. During testing found that the thermal fuse was no good. Replaced thermal fuse and tested the venting. Dryer works good and is heating but it failed the venting test. Advised maintenance to clean out the vent. Complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lockhart, TX 78644
Noah D
Job Details: 03/26/2021
"Arrived on site to inspect washer for not operating due to constant drain, upon inspection found the control board shorted. Replaced control and tested. Complete"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HV1
Near Leander, TX 78641
Justin
Job Details: 03/26/2021
Arrived on site for a range with the bottom right burner not sparking. Upon further inspection I found the burner not sparking whatsoever. I gained access to the harness and spark module. The harness ohmd out fine indicating a bad module. I replaced he module and then tested the unit. The unit is now sparking and igniting as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Andice, TX 78628
Lou
Job Details: 03/26/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the outer glass trim coming off, I removed and replaced the outer door glass/trim and installed an insulation strip per service pointer #W10917778 and a new nameplate and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/26/2021
"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Shelf Supports. Found crisper shelf was not supporting the two drawers. Center crisper rail was cracked at the end closest to the fridge doors causing the drawers to sit uneven. Customer has replaced the center crisper rail in the past and it keeps breaking. I didnt see evidence that the shelf is being overloaded with food. Ordering the crisper frame (WPW10329866), center rail (WPW10326469), shelf trim (WPW10231345), crisper brace (WP12642303WD), crisper brace cover (12642303WD), 2 crisper braces (13062602), and two humidity controls (12530805SP). Most likely all parts will not be needed. The crisper center brace, shelf, and center rail will most likely eliminate the center rail from cracking going forward. ; ordrng 1 WPW10329866 (Frame, Crisper) and 1 WPW10326469 (Center Rail) and 1 WPW10231345 (Shelf trim) and 1 WP12642303WD (Crisper brace) and 2 WP13062602 (Crisper brace supports)s and 2 12530805SP (Humidity control)s"
We serviced a
ELECTROLUX OVEN
Model E30EW75ESS3
Near Kempner, TX 76539
Tyler
Job Details: 03/26/2021
Arrived on site for wall oven giving f23 error as well as not allowing ui lights to appear. Upon arrival I was able to confirm error code as well as then remove ui and main control. Upon further inspection I found the two ui ribbons were slightly dirty with soot (normal wear and tear) I was able to clean off the debri from ui ribbons as well as some of the main control connections. I then reassembled the unit and reset power. I found at this point the ui lights as well as ui full functionality were all present. I tested unit to 350 degrees. Unit is fully working as designed and error code is no longer appearing.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Kempner, TX 76539
Tyler
Job Details: 03/26/2021
"Arrived on site for refrigerator not making ice, upon arrival I found the icemaker was stuck in a harvest cycle, temps in freezer and fresh food compartment were -1 & 36 degrees. I found all air ducts and seals full functioning and sealing, during diagnostics I confirmed unit was sending Properpower to ice maker although icemaker wasnt rotating, but icebox fan was working. Unit was also filling with proper amount of water, I also found that the ice bin switch is not allowing full response to ui panel and causing unit to think door is open. Also found mold around inner ice dispenser flap separator indicating a hot air leak within dispenser door. Office will need to reach repairs once approval from ahs is acquired. ; ordrng 1 W11189145 (Separate motor and flap assembly) and 1 W10810008 (Ice bin switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near New Braunfels, TX 78132
Andrew
Job Details: 03/26/2021
"Arrived on site to test unit for continuous ice production. Found shut off arm was missing. Replaced shut off arm and lever. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE DISHWASHER
Model GSD3360K65SS
Near Bertram, TX 78605
Cliff
Job Details: 03/26/2021
Arrived on site to diagnose a dishwasher that is not draining. Found pump disassembled preventing proper water routing through drain assembly. Reassembled pump and all is working properly at this time.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLHS36EEB5
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/26/2021
Arrived on site to replace previously ordered parts for refrigerator. Upon starting repair capillary tube cracked where heat exchanger exits cavity.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/26/2021
"Arrived on site to inspect washer for not spinning clothes, upon inspection Ordering control. Office to reschedule ; ordrng 1 W11116590 (CONTROL )"
We serviced a
MAYTAG WASHER
Model MVWB980BW0
Near New Braunfels, TX 78132
Andrew
Job Details: 03/26/2021
"Arrived on site to test unit for loud while in spin. Found upper bearing was seized. Replaced upper and lower bearings as well as tub seal, tube spacer, bottom bearing washer and shaft nut. Tested unit, unit works good. Customer was satisfied with improvement. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78744
Jacob
Job Details: 03/26/2021
Arrived onsite for freezer door not opening softly. Looked at the unit. Did notice that door was hit the wall a little bit. Pulled unit out slightly. Door was working properly. Noticed that doors were off slightly off. Re leveled the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Manor, TX 78653
Matthew
Job Details: 03/26/2021
"Arrived onsite to replace previously diagnosed parts. Replaced motor, belt and pulley. Tested unit and unit is functioning properly. No more noise in spin cycle. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Justin
Job Details: 03/26/2021
Arrived on site for refrigerator making to much noise. Upon arrival the customer stated that the noise is coming from the back of the unit and it started after the compressor was replaced. They also stated it is an intermittent clanking sound. I put the unit into diagnostics mode and found the baffle and evap fan running fine with no noise and no ice build up. I ran test 4 in diagnostics and the condenser fan made no noise. I gained access to the compressor and found the access valve and lines vibrating against the metal cover. I put gum and sealer on it to dampen the vibration. I could not replicate the louder noise they were mentioning. The way they were describing it it sounded as it was normal compressor operation. I advised the customer if it occurs again and they feel it is abnormal to video tape it. I found the unit working as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 106.4116931
Near Leander, TX 78641
Justin
Job Details: 03/26/2021
Arrived on site to install previously diagnosed parts. I installed the new control and the unit started working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Austin, TX 78728
David
Job Details: 03/26/2021
"Arrived on site to install previously diagnosed parts to resolve bent vent cover. Replaced cover and found the bottom vent panel was bent in several places. Tried to straighten out panel with a 1x4 and hammer but even when straighter it still was rubbing on the door. Called tech line, SR7730363866.
We serviced a
WHIRLPOOL WASHER
Model WFW3090GW2
Near Robinson, TX 76706
Jonathan
Job Details: 03/26/2021
"Arrived on site for a washing machine that?s flashing an F 20 (ACU or heater problem) error code. Inspected unit and work area. Placed unit in service diagnostics and confirmed customers complaint. Justin resistance through the heater from the control and found the heater within proper resistance range at 14.9 ohms. Advise the customer he would need to replace the control to repair the unit. Replaced control and tested unit in an auto cycle. The unit ran as designed with no error codes and there were no leaks present at the time of operation. Unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Kempner, TX 76539
Tyler
Job Details: 03/26/2021
"Arrived on site for washer not working correctly and needing previously diagnosed but not limited to, inner tub, gearcase, spanner nut, etc after replacing the needed parts I reset unit to factory setting. I then run test 1,2,8,11,12,13,14,51,&52 at this point I found halfway through test that the clutch was starting to short out I then ohmed out wiring harness but found nothing bad until I ohmed out the clutch directly and not allow proper adjustment of slider assembly. will need office to reschedule when possibleW10754448 clutch; ordrng 1 W10754448 (Clutch)"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Woodway, TX 76712
Jonathan
Job Details: 03/26/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced burner cap and burner head and tested unit. The unit began working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78746
Kevin
Job Details: 03/26/2021
Arrived on site and inspected dishwasher and found upper rack is not centered inside of dishwasher tub. Right hand side is almost touching inner wall. Sent two pictures to DW. Removed rack and positions adjusters
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS2
Near Andice, TX 78628
David S
Job Details: 03/26/2021
"Arrived on site to install previous diagnosed parts. I gained access to the motor and found out I need a second man.We removed the failed blower motor and replaced it with new. We reassembled the unit, and tested it. It is now working as designed. Job complete."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Burnet, TX 78611
Cliff
Job Details: 03/26/2021
Arrived on site to diagnose a range that is has burner not lighting properly. Found lf orifice clogged and cleared it. All is working properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78723
Jacob
Job Details: 03/26/2021
"Arrived onsite for unit not dispensing water. Tested unit. No water dispensing. Replaced double valve and filter housing. Unit still did not dispens water, left the refrigerator door open to be sure the reservoir wasn?t frozen up. Called tech line. Said that temperature should not be set too cold. Got Sr#7730361347. Water started dispensing. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Manor, TX 78653
Jacob
Job Details: 03/26/2021
"Arrived onsite for unit not cleaning the dishes correctly. Looked at filter In the unit and saw that the filter was clogged with food and the bottom plastic filter also had food stuck to it, the spray arms had food stuck inside of them as well. Cleared all food from all parts. Tested unit. Unit was spraying as designed once again. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2451XTSB2
Near Lakeway, TX 78734
Brandon
Job Details: 03/26/2021
"Arrived on site for customer complaint of unit leaking, found out customer had stepped on the right side of the inner door causing the hinges and entire frame to warp and bend causing unit to not seal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78730
Kevin
Job Details: 03/26/2021
"Arrived on site and disassembled refrigerator and found fresh food thermistor is not in the correct location, moved it to recommended location in-service pointer, replaced evaporator cover ensuring all four screws are in position.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS4
Near Austin, TX 78734
Brandon
Job Details: 03/26/2021
"Arrived on site for customer complaint of unit not powering on, found loose connection at junction box, after tightening connection, uni tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Round Rock, TX 78681
David S
Job Details: 03/26/2021
Arrive on site for fridge and freezer not cooling. I inspected the unit and work area. I found both compartments room temperature. I tested all fans and they came on. I put the unit into a compressor test and it came on and showed proper voltage. I found an amp draw of .3 amps at the compressor. I tested the thermistors at the control and found them in range. I found the UI showing proper temperature readings in diagnostics as well. I could no feel any refrigerant flow through the 3 way valve when it opened up to the different compartments. I am ordering a sealed system to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11291123 (Rc evap) and 1 W11099748 (Rc evap) and 1 W11393142 (Compressor) and 1 Nitrogen (Nitrogen)
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Austin, TX 78745
Richard
Job Details: 03/26/2021
Arrived onsite for the wash plate being loose. During testing found that the wash plate is no good will need to replace it and the screw. ; ordrng 1 W10902814 (Wash plate)
We serviced a
ELECTROLUX OVEN
Model EW30EW65GS1
Near Lockhart, TX 78644
Noah D
Job Details: 03/26/2021
"Arrived on site to inspect oven for not holding temp, upon inspection found the oven held at 350 with no issues, customer was worried about temp reset when they restart a cycle which is normal
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Rock, TX 78662
Noah D
Job Details: 03/26/2021
"Arrived on site to inspect washer for not allowing selections, upon inspection found the unit with a miscommunication error, ordering both UI and control. Office to reschedule ; ordrng 1 W11130429 (UI ) and 1 W11266006 (CONTROL )"
We serviced a
WHIRLPOOL DRYER
Model MED6230RHW0
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/26/2021
Arrived on site to diagnose a dryer that will not respond to user input. Found console not registering at all. Console will need to be replaced to complete repairs and office to set return appointment. Also ordering control incase needed.; ordrng 1 W11406678 (Console) and 1 W11525996 (Control)
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HS1
Near Austin, TX 78749
Leonardo
Job Details: 03/26/2021
Arrived on site to test unit for oven not working correctly. Test unit and found bad sensor. Replaced sensor test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
Scott
Job Details: 03/26/2021
Arrived on site for no cold water and not spinning clothes out . Found hot and cold water was reversed on water valve . Switched supply lines on valve . Unit is now having proper water supplied . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED9200SQ1
Near Temple, TX 76502
Tyler
Job Details: 03/26/2021
"Arrived on site for dryer not running. Upon arrival I was able to confirm the f01 error. Upon further inspection of all heating hardware, motor, rollers, etc, I found everything was functioning as designed. Upon further diagnosis of the ACU I found it had a bad relay not allowing unit to start. I received autho for replacing the control. After repair I tested unit and found everything functioning as designed. Units temps fluctuate as they should. I did recommend to customer that due to age of dryer it would be best to get a dry vent cleaning done. Call complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AGS1
Near Manor, TX 78653
Matthew
Job Details: 03/26/2021
Arrived onsite for visibly failed part. Upon inspection found defective insulation padding. Need to order and replace insulation. Office to reschedule ; ordrng 1 WPW10223013 (pad-ins)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Austin, TX 78732
Brandon
Job Details: 03/26/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from dispenser and inner door panel bent at dispense
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Lou
Job Details: 03/26/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the intermittent failure of the door switches, I removed and replaced both interlocks and tested the unit. Unit is operating as designed. Job completed."
We serviced a
JENN-AIR MICROWAVE
Model JMC3215BS0
Near Woodway, TX 76712
James
Job Details: 03/26/2021
performed streem. found unit gives open door error on screen when attempting to start a cycle and if customer opens and closes door several times the unit will sometimes heat. other times when cycle starts the unit just makes a really loud buzzing sound and doesn't heat. interlock switches are failing causing no operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM03
Near Del Valle, TX 78617
Richard
Job Details: 03/26/2021
Arrived onsite for the refrigerator ice maker not making ice. During testing found that the water line was crimped and not allowing water to come in. Ice maker tested good. Un crimped and the water line and ice maker cycled and filled with water . Complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78724
Jacob
Job Details: 03/26/2021
"Arrived onsite for the unit not draining. Tested unit. Unit didn?t have power from the breaker. Turned on the breaker. Unit did turn on. Put unit in a quick wash mode. Unit did drain water. Unit did not have cold water hooked up to the unit. But unit still was able to drain with no issues. Also the unit was not leveled, re leveled unit. No issues at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Lorena, TX 76655
Jonathan
Job Details: 03/26/2021
"Arrived on site for a range that is intermittently not heating and has a smell of burnt wires when it does heat. Inspected unit and work area. The customer advised that the unit does heat but that after an hour worth of baking, the unit smells like it?s burning wires and will intermittently shut off and turn back on. Removed terminal block and found burnt wires and a burnt terminal block. The electrical connectors for the power cord and harness were still intact however the terminal block was melting. Will need a new terminal block for repair and advise customer to buy a new power cord just in case. Ordering parts and will return ; ordrng 1 WPW10245259 (block-term)"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Kayman
Job Details: 03/26/2021
Arrived onsite for dryer not drying. Upon inspection I tested continuity of all components related to heating and found the high limit Tstat was showing open. I replaced the Tstat. I also found the timer wasnt sending voltage to the heater. I replaced the timer. The unit is working as designed at this time. Job complete.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Temple, TX 76502
Kayman
Job Details: 03/26/2021
Arrived onsite for range that wont heat. Upon inspection I found the control dead and the harness damaged. I am ordering the main control(W11297545) and main harness(W11134841) and returning with other parts Incase needed. Office to R/S due to part availability. ; ordrng 1 W11297545 (Control) and 1 W11134841 (Harness)
We serviced a
WHIRLPOOL OVEN
Model KFGG500ESS2
Near Austin, TX 78728
David
Job Details: 03/25/2021
"Arrived on site to install diagnosed parts to resolve non functioning oven. Replaced DSi board and retried. Bake element came on fine, broil clicked and didnt ignite. Moved broil igniter closer to manifold and retried. Broil lighted after. All is working as designed. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP00
Near Kingsland, TX 78639
Cliff
Job Details: 03/25/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and water valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near New Braunfels, TX 78133
Andrew
Job Details: 03/25/2021
"Arrived on site to test unit for leak from dispenser area after last visit and water has been off since. Turned water on and ran diagnostics on ice maker, general valve test, door ice maker valve test. All tested good. Found pressure was 50psi from wall. Ran continuity on each wire from door harness twice and found harness good. Found Valve in RC compartment was weeping. Replaced valve and weeping stopped. Called techline with findings and recommended replacing UI and dispenser control if leak continues. No leaks currently. Job complete. ——————SR#7730353017"
We serviced a
KITCHENAID COOKTOP
Model KCED606GBL01
Near Burnet, TX 78611
Cliff
Job Details: 03/25/2021
Arrived on site to replace glass for cooktop. Bezels were not sent with new top and are required to prevent spills from shorting infinite switches. .; ordrng 6 W10853046 (Bezel)s
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS1
Near New Braunfels, TX 78132
Andrew
Job Details: 03/25/2021
"Arrived on site to test unit for noise. Found small piece of duct floating around causing noise. Removed duct and adjusted wheel, inspected blower wheel for damage, all tested good. Unit is now operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near New Braunfels, TX 78130
Noah D
Job Details: 03/25/2021
"Arrived on site to inspect fridge for not cooling, upon inspection found the freezer evap a large block of ice, another company replacing harness, customer accepted. Replaced control and instructed customer to defrost. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204EBL1
Near Belton, TX 76513
Tyler
Job Details: 03/25/2021
Arrived on site for dishwasher not functioning properly after previous repairs. Upon arrival I found in diagnostics that there was no error codes at all and unit ran through a full diagnostics with all equipment running as designed. Unit filled agitated drained and dried as it was intended. I called whirlpool techline and was instructed based on available information to not replace anything and to explain to customer the energy efficiency of the unit and its operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76504
Tyler
Job Details: 03/25/2021
Arrived on site for washing machine that customer stated on arrival was not making any squealing noises but instead was spinning too hard in the final spin cycle. Upon arrival I enter diagnostics but there are no error codes indicating any hardware or software failures of any kind including no error codes showing that there was an off-balance load at all. I ended up running a diagnostic test cycle but could not find anything out of the unit when it went to spam I think called whirlpool techline and spoke with Kathy Sr# 7730349413 instructed me that the best way to test them here would be to run a rinse and spin cycle with a load of clothes
We serviced a
GE COOKTOP
Model PP945BM3BB
Near Harker Heights, TX 76548
Al
Job Details: 03/25/2021
"Arrived on site and to retrieve the model and serial number for the GE cooktop front right burner issues.The 12 and 9 burners work on high, but the 6 selection doesnt even turn on.Ordering the 12 radiant burner for the repair. SW to research for any additional parts needed to complete the repair.Office to schedule return services due to part availability.Needs more work ; ordrng 1 WB30T10126 (12” Radiant Surface Element F/R)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Harker Heights, TX 76548
Wesley
Job Details: 03/25/2021
"Arrived onsite and verified gearcase failure, even with the splutch engaged properly the unit spin only the agitator. There is some oil leak present. Also a water leak seems to come from a crack in the valve. Ordering valve and washplate and returning with gearcase parts. Washplate is seized and attempt to remove resulted in broken cap housing. Office to reschedule. ; ordrng 1 W10752283 (Washplate)"
We serviced a
MAYTAG FREEZER
Model MZF34X16DW01
Near Nolanville, TX 76559
Al
Job Details: 03/25/2021
"Arrived on site and inspected upright freezer with cooling issues.Checked temperature and unit was 23 degrees.Accessed the evaporator and found it frosted and tested defrost heater and it was working.Evaporator fan was working.Determined the Control box and thermistor were both defective, not allowing the unit to cool and defrost as needed to preform its designed duties. Customer advised the unit would take approximately 24 hours to reach optimal temperatures.Job Complete.Email Confirmed"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Temple, TX 76502
Tyler
Job Details: 03/25/2021
Arrived on site for refrigerator needing a previously diagnosed sealed system repair. Upon arrival I was able to reconfirm that the unit did still have a salt system issue and after recovering the Freon I was able to install a new compressor access coupler and UV dryer. I then pull a vacuum on the unit after the repair for 15 minutes and after that I waited another 10 minutes to ensure that they were no leaks food in the sealed system itself after that I charge the unit was 4.6 ounces of r134a. Finally I let the unit run for 20 minutes solid to ensure that the seal system was pumping the Freon through the system as it needed to towards the end of the repair I was able to confirm after 20 minutes of runtime that the pressures stabilized at zero on the low side and 125 on the high side even. At this time there are no signs of refrigerant leaking or any other hardware or software failures in the unit. I inform the customer to give the unit 24 hours to fully stabilize the temperatures before putting any food in. Call complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Belton, TX 76513
Tyler
Job Details: 03/25/2021
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26LF7DSB
Near Killeen, TX 76542
Al
Job Details: 03/25/2021
"Arrived on site and inspected side by side refrigerator not running.Confirmed the complaint and removed and replaced the ff and fz thermostats, evaporator motor and start device and the unit still didnt function.The unit will require the ADC board p.; ordrng 1 241508001 (Control defrost adaptive timer PC board)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Belton, TX 76513
Wesley
Job Details: 03/25/2021
Arrived onsite and was able to replicate standing leak from valve housing leaking into cabinet. Ordering valve to repair. All else checks good. ; ordrng 1 W11038689 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model GU2600XTPS6
Near Copperas Cove, TX 76522
Al
Job Details: 03/25/2021
"Arrived on site and inspected leaking dishwasher.Ran diagnostics and found no leaks from underneath the unit, but I did discover the defective dispenser was missing several screws and water was leaking from where the missing dispenser screws were missing.Received a dispenser, which I installed and found the connections to the SUB part didnt match the connections from the unit.Contacted SR in parts and advised of my findings.Unit is 16 years old and parts are being researched.Office to order and reschedule the unit for return services due to part availability.Newly installed dispenser was left inside the unit until SUB part can be located.Old part was severely damaged and agedNeeds more work ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Killeen, TX 76549
Al
Job Details: 03/25/2021
Arrived on site to install previously ordered parts.Removed and replaced the motor and capacitor.Tested the unit and unit didnt drain.Unit will require the drain pump W10876600 to complete repair.D; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hewitt, TX 76643
Jonathan
Job Details: 03/25/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced gearcase and motor and tested unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Waco, TX 76711
Jonathan
Job Details: 03/25/2021
"Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. The customer advised that the sound that they were hearing was kind of a banging sound as it was spinning. They advised that after a few minutes, it completely stopped and left the clothes saturated in the unit. I asked what kind of clothes they were washing and they advised they were washing several towels. Placed unit in service diagnostics and found an F0E5 (off balance load) error code. Tested the unit in a high speed manual spin for two minutes and the unit ran as designed. Ran an auto test in the unit ran as designed. The customer had did advise that in the last week they’ve washed five loads and none of them have had the same issue. I advised that their issue was probably with the loading issue and that if they have further problems, to run a lighter load to see if it’s doing the same thing to ensure it is a problem with the unit. The unit is working as designed. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Temple, TX 76502
Tyler
Job Details: 03/25/2021
Arrived on site for dishwasher needing previously diagnosed drain pump. After installing the necessary part I was able to reassemble the dishwasher I then ran a manual test on normal wash and verify that it was filling agitating and draining in that order as designed and there was no evidence or signs of any leaking of any kind I informed the customer that the unit is ready for use. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Harker Heights, TX 76548
Wesley
Job Details: 03/25/2021
Arrived onsite for freezing evap and spoke with Leo at techline. We tested the evap thermistor and found it to be out of range. Replaced the thermistor with on hand thermistor #10384183 and defrosted evap. All checks good. Advised customer on repair. Sr# 7730351323; used 1 W10384183 (Thermistor) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Seguin, TX 78155
Noah D
Job Details: 03/25/2021
"Arrived on site to inspect fridge for the door moving, upon inspection found the right hinge busted, ordering hinge. Office to reschedule ; ordrng 1 W11409290 (HINGE)"
We serviced a
GE DISHWASHER
Model GSD2100V50BB
Near Killeen, TX 76549
Al
Job Details: 03/25/2021
"Arrived on site and inspected dishwasher not starting.Confirmed the complaint and inspected the unit and found no deficiencies in the unit.Unit didnt have the 120 volts needed to run the unit.I checked breaker at the breaker panel and found the breaker was tripped.I had the customer turn it off, then back on and the unit began operating properly.Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78130
Noah D
Job Details: 03/25/2021
"Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the pump not operating, ordering pump. Office to reschedule ; ordrng 1 W10917114 (PUMP )"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Briarcliff, TX 78669
Brandon
Job Details: 03/25/2021
"Arrived on site for customer complaint of upper rack falling down, found broken adjusters, ordering adjuster kit. ; ordrng 1 W10712395 (Adjuster kit) and 1 Cnote (Office to reschedule)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Kyle, TX 78640
Andrew
Job Details: 03/25/2021
"Arrived on site to test unit for not washing correctly. Found both upper and lower spray arms clogged with what appears to be sediment from construction(grout, plastic, wood and rubber pieces). Attempted to remove obstructions but was unable clear properly. Recommend replacing upper and lower spray arms. Office to reschedule. ; ordrng 1 W10448616 (arm-spray) and 1 WPW10319027 (spray arm)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Kingsland, TX 78639
Cliff
Job Details: 03/25/2021
Arrived on site to diagnose a washer that is making unusual noise. Found inner basket split. Basket will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10554251 (Basket)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Smithville, TX 78957
Matthew
Job Details: 03/25/2021
"Arrived onsite for washer locked door and not draining. Unit is stacked. Would require 2 man and recommending 2 hr for proper diagnosis and repair. Ran diagnostics and found F9E1- long drain, F8E1- valve failure and lock error. Unit has standing water but was unable to drain. Unit is in a add on room closet. Customer was made aware that if needed unit would have to made accessible. Office to reschedule ; ordrng 1 2HR (2 HR) and 1 2MAN (2 MAN)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Austin, TX 78735
Kevin
Job Details: 03/25/2021
"Arrived on site and replaced thermal fuse diagnosed on previous visit, after replacement confirmed oven is operating properly and heating normally, job complete"
We serviced a
MAYTAG DRYER
Model MGD8630HC0
Near New Braunfels, TX 78132
Andrew
Job Details: 03/25/2021
"Arrived on site to replace idler pulley and 4 support rollers. Replaced parts, tested unit, unit works good.
We serviced a
WHIRLPOOL OVEN
Model RBD307PVS02
Near Georgetown, TX 78633
Tommy
Job Details: 03/25/2021
Arrived onsite for unit broil element sparking. Upon arrival found unit broil element had visible failed. Turned unit off at breaker. Removed and replaced unit broil element. Tested unit found unit now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78753
Matthew
Job Details: 03/25/2021
"Arrived onsite for refrigerator not cooling. Upon inspection found return air vent frozen over. Also found evaporator and cover completely frozen. Thawed cover bur could not release due to ice buildup on evaporator. Unit will need to defrost 24-48 hours. Scheduled for Thursday the 1st but if earlier appointment opens please contact customer. Defrost has begun as of today due to customer using secondary fridge. Tech needs to check drain line, evaporator motor functionality and heater. Could be clogged line or defrost issues. Bringing back all prescreened parts ;
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near New Braunfels, TX 78130
Noah D
Job Details: 03/25/2021
"Arrived on site to inspect dishwasher for leaking, upon inspection found a noticeable calcium spot and water tracks, found the inlet tube was repaired, took pictures and tested unit, filled and ran cycle. Drained all with no issues. Complete"
We serviced a
WHIRLPOOL WASHER
Model MHWE301YW00
Near Cedar Park, TX 78613
David
Job Details: 03/25/2021
Arrived on site to follow up on washer that was dripping from the cold valve. Replaced cold valve and retested. Unit is no longer dripping and working as designed.Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Georgetown, TX 78628
Lou
Job Details: 03/25/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the RC and FC sections warm. Tested amp draw to the compressor and at start up it showed 8.58amps then the starter clicked and amp draw went to 0. Used a tester start device and got the same results. I am ordering a sealed system repair as the compressor has failed. I am ordering the compressor kit, evaporator, UV drier, access valve and CNOTE-2 HOUR JOB. Unit left unplugged for safety & no water connected to unit. Office to schedule return service.; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor kit) and 1 Wpw10143759 (Drier) and 1 Tj90sf8404 (Access valve) and 1 CNOTE (2 hour job)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Marcos, TX 78666
Andrew
Job Details: 03/25/2021
"Arrived on site to test unit for not washing. Found inlet valve had connection not connected. Verified valve was receiving proper voltage, secured connection, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Kyle, TX 78640
Richard
Job Details: 03/25/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Georgetown, TX 78626
Lou
Job Details: 03/25/2021
"Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, the customer advised that the unit trios the breaker approximately every 6 hours. I tested the compressor and it is operating as designed. I tested the thermostat and the unit turns off and on as designed. I found frost on the FC evap cover so I attempted to place the unit in defrost mode and it failed. I checked the drain tube and found it clogged and cleared the drain tube. I inspected the unit and did not find any components that are causing the unit to trip the breaker. I found the breaker was a GFCI and recommended to have the breaker checked. I removed and replaced the defrost control and tested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC215EW1
Near Austin, TX 78759
Scott
Job Details: 03/25/2021
"Arrived on site for knocking noise while spinning . Found suspension rods shot . Tub wound bounce up and down like a pojo stick at the slightest touch . Ordering suspension kit . No water leaks detected at time of service.; ordrng 1 W10780045 (SUSPENSION )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78747
Luis
Job Details: 03/25/2021
"Arrived on site. Replaced defective rh light switch,tested switch operation good."