"MVWB765FW1 Arrived to inspect code and non-operability. During initial inspection, I found the gear case had failed and there was a considerable amount of oil that had leaked out and had been flung within the lower part of the chassis. ; ordrng 1 W10754161 (Rotor) and 1 W11550891 (Agitator) and 1 W10734521 (Slider) and 1 W11393685 (Gear Case)"

Arrived onsite and found unit possibly in warranty. Provided photos of receipts. Customer looking for warranty service. Office to notify if warranty status inaccurate. Fc evap frozennthrough causing cooling failure. Ordering parts to repair. ; ordrng 1 W11546681 (Evap harness) and 1 W11546981 (Defrost heater)

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found unit at 72 degrees. Found low side leak in evap coil and unit lost all refrigerant. ordrng 1 W10913906 (Access valve) and 1 W11125124 (Compressor) and 1 W11507067 (Evap coil)"

Arrived on site to test unit for not locking. Put unit unit diagnostics but was unable to get control to send voltage to components. Found drain hose too far in drain pipe. Recommend drain pump and control replacement at the same time to prevent damage to new control. Scheduled; ordrng 1 W11510463 (Control) and 1 W11396717 (Pump)

"Arrived on site to inspect refrigerator lights not working and ice maker not working. Upon further inspection, I found the modules in the RC and FC sections dim. Also, I found the ice bin completely full. Customer advised that the ice wont dispense. I tested the dispenser and it began to dispense. The water dispenser is operating properly. When I went to test the ice dispenser again, it failed. I removed the dispenser motor cover and found the motor with rust in it and ice in the cover. When I pressed on the ice paddle, the UI lights failed to come on. I removed the ice bin and found ice in the chute that appeared to be from an air leak. I removed and replaced the 12 LED modules per service pointer #W11606409 and tested operation. All LEDs are operating as designed. I am ordering the UI, dispenser motor, ice paddle, ice door motor and ice door and CNOTE-AUTHORIZATION. Office to schedule return service once they receive authorization to replace parts. No water leaks observed during service.; ordrng 1 W10271509 (Dispenser motor) and 1 WPW10151236 (UI) and 1 WPW10546285 (Ice door motor) and 1 WPW10504458 (Ice door) and 1 W10133603 (Ice paddle) and 1 CNOTE (AUTHORIZATION)"

Arrived on site and found the latch is broken. Attempted to replace it but prescreened part is for a different model and broke when attempting to install. Correct part and new bezel will need to be ordered; ordrng 1 W11394572 (Lid latch) and 1 W11559688 (Bezel)

Arrived on site to test unit for display not working correctly. Test unit and found shorted display will order new console office to reschedule ; ordrng 1 W11632700 (Console)

"Arrived on site for washer leaking. I called tech support and they said there was a SP released about the tub ring at the end of December 2022 that details the issue that the Washer is having. Ordering tub ring W11590590. Office to schedule when part comes in, part not available in Tx.SR7736000586; ordrng 1 W11590590 (Tub ring)"

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found lower sprayer broken and hitting rack and upper sprayer clogged. Both sprayer arms will need to be replaced to complete repairs and return date set ; ordrng 1 W11101428 (Lower arm) and 1 WPW10448645 (Upper arm)

"Arrived on site for no cool fridge . Both sections room temp . Compressor humming and pulling too many amps . Ordering compressor ,uv drier ,service port, r600 kit ,coupler kit , nitrogen , weigh 3 hrs . No water leaks detected. Call to set return.; O-emld tckt"

"WRT318FZDM09 Arrived to instal previously diagnosed and ordered parts. I found the RC at 32?F measured in the lower part of the chamber and 35 in the upper part. The compressor was running and I could hear the refrigerant sputtering and intermittent. I found the evaporator cover was not seated and the top left corner was out far enough the screw would not make contact with its insert. The evaporator had a small amount of frost, only along 1/2 of the first loop. The thermistors tested within spec, including simultaneous water bath testing and do not require replacement. The compressor was using 1.1 amps and the high side discharge was only semi-elevated in temperature. The condenser was not a warm as expected. Thermography showed the high side of the sealed system was too cool. I suspect the unit was mis-charged and will require recharging. The sealed system will require correction prior to any further testing and diagnostics. Office to schedule return service for tech GCO. Does not require 2 hours. No water connections to unit.; saved tckt"

Arrived on site and installed previously diagnosed ice-maker. Completed harvest with no issues. Filled as designed. Found diffuser cover support hanging. Recommend replacing support cover. Part showing out of stock. Found water flow from dispenser is working as designed. Office to reschedule. ; ordrng 1 WPW10457601 (Cover support)

"WRT312CZJW00 Arrived to instal previously diagnosed and ordered parts. I discussed the issue with the customer and found that the unit will not cool after changing temperature settings for a very long duration, sometimes not until the following day. Internal temperatures were 0 in the FC and 35 in the RC and the unit had clearly been running and just cycled off. Curiously, with the cold temperature in the FC, ice cream that had been in the unit was mushy, yet had ice crystals on the surface of the container. I verified the compressor was operating and efficiently moving refrigerant through the system via thermal camera and also noted the inverter compressor would only operate at low speed mode during all testing, except for startup where it would ramp to approximately full speed and the quickly decelerate to low speed mode. Later testing also revealed that after allowing the cabinet to warm up considerably, the compressor will go to high speed mode. I verified both thermistors were within range and that VCC voltage was within range as well. The unit will not make it to the later stages of the service mode and therefore any potential trouble codes cannot be read. The defrost system works as designed and I found no signs of excessive frost in the evaporator area. I contacted the MFG, tech Chris and advised of my findings. File # 7735998886. The MFG tech recommended replacement of the main control prior to attempting any sealed system service. No water connections. ; ordrng 1 W11376453 (Control / UI) and 1 Officetoschedule (Office to schedule) and 1 GCO (GCO)"

WED8620HC2 Arrived to inspect noise. I found the rear seal had detached and had also been damaged beyond use. The MFG requires the drum to replaced for warranty. Office to order part and contact the customer to arrange return service. ; ordrng 1 W10541657 (Drum Assembly)

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit making noises and also that its freezing produce. Retrieved temps RC 33? deli 31? FC 06?. Called techline and spoke to rich SR#S7735996623 recommended to replace the control board and install the mastic on the cap tube on evaporator. See pic for install complete. Im ordering the control and office will contact customer when parts are available to reschedule. No leaks where observed during service. ; ordrng 1 W11626109 (Control)"

"Arrived on site for no cool fridge . Both sections room temp . Compressor humming and pulling too many amps . Ordering compressor ,uv drier ,service port, r600 kit ,coupler kit , nitrogen , weigh 3 hrs . No water leaks detected. Call to set return.; ordrng 1 W11635510 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 R600kit and 1 Weight3hrs and 1 Couplerkit and 1 Nitrogen"

Arrived on site for making noise and bouncing around when trying to spin . Found shocks to be weak during spin . Unit is draining properly . Ordering shocks . No water leaks detected at this time. Call to set return .; ordrng 1 W11117022 (Shocks)

"Arrived on site and replaced control board, inverter, and while replacing magnetron found door switch on right hand side was broken. Spoke with CS, Previous technician ordered interlock harness but did not replace it. Spoke with tech line and they said it will need to be replaced to correct issue. 7735995998; ordrng 3 W11188752 (Fuse)s and 1 W11578578 (Interlock harness)"

"Arrived on site to test unit for UI issues, tested unit found UI acting erratically, will not activate cycles every time same issue as last time, split door did not find any loose connections, called tech line to troubleshoot further, per tech line the UI needs to be replaced again due to intermittent shorts in the touch pad, SR#7735389767, ordering front door panel UI assembly, office to reschedule ; ordrng 1 W11416788 (Panel with UI)"

"Arrived on site to inspect dryer noises. Upon further inspection, the customer demonstrated and turned the unit on and immediately it began to make a loud screeching noise. I disassembled the unit and found the tension pulley and back rollers almost seized to their axles. Also found the front rollers not functioning well. The belt is beginning to fray, as well. I removed and replaced the rollers, tension pulley and belt and cleaned the tension pulley axle and all 5 rollers axles and vacuumed the unit (before/after photos). Reassembled the unit and tested and unit is operating as designed. No lint observed at the end of service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the wash temp selection switch and knob being broken, I removed and replaced both parts and tested, unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for a refrigerator that is leaking in the rc. Upon arrival I found that the unit was in defrost. I checked under the vegetable drawer and found water/ice,I then checked the drain tubes and found that they were clogged. I replaced the gunk clogged the tubs cause water to backup into the unit then removed the ice/ water from the inside of the unit. I also level the unit before leaving I found nothing else out of the ordinary.

Arrived onsite for refrigerator not dispensing water or ice. On inspection the water dripped out and the ice was very small. I replaced the valve and it was a slow stream. I replaced the reservoir and the filter head and the water came out extremely strong. The filter was partially clogged so replaced the water filter to. The unit is operating as designed and no water leaks detected. Water filter

Arrived onsite for dishwasher not draining all the time. On inspection the drain was working fine I put the unit in diagnostics mode and could here a faint sound coming out of the pump that was not normal. When I went to check the drain pump it was extremely hot. I installed the pump and retested the unit. It ran through the diagnostic mode twice without any issues. No water leaks detected

Arrived onsite for MW light not working. Gain access to the bulb where I found it to be burnt out. I replaced the bulb and it started working.

Arrived on site to diagnose a dishwasher that is not turning on. Found control shorted and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site and verified evap motor was needed. Replaced motor, unit now working as designed.

Arrived on site and replaced previously diagnosed condenser motor. Unit now working as designed.

"Arrived on site to test unit for no ice production. Found leak at evap. Recommend replacing compressor, evap non up drier and access valve. Customer stated he would be calling JennAir and would inform us if wishing to proceed with repair.

Arrived on site for a dryer that wont start. Inspected unit and work area. The customer advised that the unit keeps saying locked on the control. Press the control lock button and found the control unlocked. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived on site for a dishwasher that has no power. Inspected unit and work area. Did confirm the customer complaint in gained access to the control. Found 120 V from line one to a ground screw but 0 V from line one to neutral. Checked polarization at the plug and found proper voltage in polarization. Checked the terminal block and found the neutral wires backing out of the wire nuts. As soon as the connection was made, found the control turn on. Fix the wire nuts and the unit is now working as designed.

Arrived onsite and found unit operating with failed sump and motor. Completed repair and tested. Unit is now operating as designed.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, access valve, dryer, evaporator, and filter housing and charge the unit up with 125 psi of nitrogen. Found pressures hold for 30 minutes. Vacuumed down the unit to -31 psi and found pressures hold for another 15 minutes. Charged the unit up with refrigerant and found the unit cooling as designed. Call complete."

"Arrived on site. Diagnosed a defective compressor,while recovering refrigerant burned oil smell,during removal of drier black sludge in system,flushed system installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system powered unit on compressor powered on then pressure reading negative,found contamination in system still,removed drier flushed system again installed new drier,same issue,checked high side pressure reading negative cut above weld joint no pressure,checked low side no pressure reading diagnosed contamination in system that damaged new compressor called tech support per tech supporSr#7735863981"

"Arrived on site found clogged drain,removed cover cleared ice from drain,snaked drain checked water flow good

Arrived on site. Replaced defective ice box fan and thermistor harness ran diagnostics ice box fan powered on tested all fans passed tested thermistors passed.

"Arrived on site for water leaking from icemaker. Found paint chipping from icemaker housing and water leaking replaced defective icemaker,ran new icemaker through a cycle passed harvest filled with water no leaks.

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 5.00oz . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator lights out. Tested the freezer light and found it bad. Replaced led module in freezer and tested unit is now lighting as designed. No leaks where observed during service. Job completed

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was unit inner glass broke. Removed door and inspected and found glass broken. Replaced glass and clean out remaining broken glas

"Arrived on site for washer not agitating. Found riser ring in cam had melted and failed . Actuator and gearcase looked in normal shape and functioning properly. Replaced cam. Ran calibration and wash test all checked normal. No water leaks detected at this time.

Arrived onsite and found unit operating with failed blower wheel. Replaced the blower wheel. Unit is now operating as designed. All checks good

"Arrived on site for no heat dryer . Getting correct voltage . Found heater element has failed . Replaced heater assembly. Cleaned lint out of cabinet. Unit is now heating up properly . Highly recommend to customer to have exterior venting cleaned

"Arrived on site and replaced all interior lighting per service pointer.

"Arrived on site to test unit for no power, tested unit found no power in outlet, reset breaker but still no power in outlet, split cooktop and tested TOD and it is good, advised customer to check outlet and breaker for loose connections, job complete"

"KDTE104ESS4 Arrived to inspect detergent dispense and use issue. I entered service test mode and found 2-1, 4-3 and 7-1 stored in memory. I found the sump assembly had failed and verified line VAC to the pump. I removed and replaced and tested. The unit resumed all normal functions. No leaks observed during service.

Arrived onsite and found unit operating with leaking valve filling tub in standby. Completed repair and tested. Unit is now operating as designed. All checks good.

"Arrived on site to test unit for handles falling off. Found locking mechanism on handles were damaged preventing from locking properly. Replaced handles, unit now working as designed. No leaks detected. Job complete."

"Arrived on site and inspected washer and found gear case replaced less than a month ago is already leaking oil. Took pictures. Replaced gear case and ran test 51 to confirm operation, job complete"

"Arrived on site to install previously diagnosed and ordered part. Due to the motor failure, I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. Once I had the unit back in its space, I retested and it continued to operate as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher upper rack broken. Upon further inspection, I found one of the wheels on the left side adjuster was broken and the upper rack would fall on the left side. I removed and replaced the adjuster kit and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer damage to front panel. Upon further inspection, I found the front panel badly damaged at the bottom below the door (photo). Maintenance had the dryer unstacked upon my arrival. I removed and replaced the front panel and was unable to test due to the unit not being connected to water or a power source as it was pulled out into a hallway of the apartment. I tested door operation and it is closing and sealing properly. No water leaks observed during service, job completed."

"Arrived on site to inspect range error codes. Upon further inspection, I found the displaying showing error code F1E0. Following the tech sheet, I removed and replaced the main control and tested. Tested the cooktop burners and they, a,not with the oven, are operating as designed. Job completed."

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to replace motor. Replaced motor test unit and unit test good job complete.

Arrived on site to test unit for unit not turning off.. Found service pointer and advised customer to connect unit to Wi-Fi for software update base on service pointer. Customer had never had unit connected to Wi-Fi job complete.

Arrived on site to test unit for damaged front panel. Replaced panel test unit and unit test good job complete.

Arrived on site to test unit for unit not draining. Test unit and found installers had put the drain hose to the wrong connection. Secured drain hose correctly test unit and unit draining correctly job complete.

Arrived onsite for a dryer with long dry times. Upon arrival I performed a air flow test and found that the unit had no flow with vent tube connected but with it disconnected the air flow was good. I advised the maintenance man to have the vet at the appointment professionally cleaned. As the unit operated as designed during all function tests. Job complete

Arrived onsite to replace dented doors on a refrigerator. Upon arrival I replaced the dented doors and and treated the unit and found unit operating as designed.

Arrived onsite for a washer that is making and noise when in use. Upon inspection I found that there was change under the agitator I received the change and replaced the hub due to some of the splines where damaged I replaced the cam as well due to it showing signs of wear. The gearcase was not leaking. I tested the unit several times and found that the noise was gone and the unit operated as designed.

Apt#2209 arrived onsite for a MW with a counter light that will not turn off. Upon inspection I found that the relays that control the light on the control board and welded themselves together. I replace the panel and the control and tested the unit and found that unit operating as designed. Job complete

Arrived onsite for a refrigerator that is not making ice. Upon arrival I found that the ice maker was in the off position due to the factory market the on/off position wrong. I ran a harvest cycle and found unit operating as designed. Job complete

Arrived onsite it install previously diagnosed parts. Upon arrival I installed the new sump&motor and tested unit and found unit operating as designed no leaks. Job complete

Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks and unit working as designed call complete

Arrived on site to diagnose a range with a burner not working. Found ignitor not mounted to orifice holder properly preventing burner ignition. Remounted ignitor properly and tested unit. Found all is functioning properly at this time.

Arrived on site for washer off balance and moving around. Upon arrival Lund leftside pedastool foot not lvl and causing unit to rock. Also found damper rods failin* and replaced rods. Found unit workin* as designed without leaks. Call complete

Arrived on site for refrigerator over freezing items in rc. Upon arrival confirmed issue. Found damper motor not fully shutting and Replac3d dampener and damper gasket. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for ice maker not making ice. Upon arrival confirmed complaint and found ice maker stuck in harvest position with motor faintly humming. Replaced ice maker and found unit could complete harvest/fill as designed without leaks or failures. Informed customer to give unit 24 hrs to fill bin. Call complete.

"Arrived onsite for dishwasher not drying. On inspection I tested the Heating element and it had a 7.5amp draw, it is good. I asked what was not drying and the customer said that it was the plastic dishes that wasnt drying. On further inspection found that there was no rinse aid in the unit so I found the one that came with the install of the unit and added it to the dishwasher. Informed the customers that it will help the drying of the plastic but will not dry them completely. No water leaks detected during service."

"Arrived onsite for dishwasher rack not working as designed. On inspection found that the upper rack was having a hard time being pulled out. It was rubbing on the left side. I removed the rack off the rails and inspected the rails, they fine. I installed the rack back In to the rails and got it centered. Now it is not rubbing on the left and it is easier to pull in and out of unit. The unit is operating as designed and no water leaks detected during service."

Arrived on site to test unit for unit not heating. Test unit and found opened heating element. Replaced element test unit and unit test good no leaks present job complete.

Arrived onsite for a DW that is leaking for the bottom of the door upon installation I found that the leak was due to the tub gas not being set correctly. I contacted this and tested unit several times and found that the unit is no longer leaking.

"Arrived on site to replace previously ordered parts for refrigerator. Replaced fc door and badge. Inspected condenser fan and compressor, and found them operating normally and not in need of replacement. Cooling issue was caused by ice on evap coil preventing airflow through unit. All is working properly at this time and no further repairs needed."

Arrived on site to diagnose a dishwasher that isn't responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a dryer that is not turning on. Found door switch failed and replaced it. All is working properly at this time.

Arrived on site to diagnose a dishwasher that is leaking. Found heater gasket collars corroded away causing leak. Replaced heater and documented damage to cabinet. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

"Arrived on site. Found mullion not entering catch,raised mullion checked door operation and mullion operation good."

Arrived on site. Replaced defective door checked door operation and seal good.

"Arrived on site ,replaced inlet assembly and drain pump. Ran diagnostics, all checked normal. No water leaks detected at this time. Job complete."

"KOCE500ESS20 Arrived to inspect broken outer glass. The glass had failed on the oven door and I removed and replaced. I tested operation of the unit and all functions were present. Finding the unit with the circuit breaker originally off, I switched it back of in the unoccupied dwelling. Operational test good."

Arrived on site for a dryer that has a broken door seal. Inspected unit and work area. Did confirm the customers complaint and found the door seal frayed. Replace the door seal and added high temperature adhesive to the door. Seal to keep it in place. Tested the unit and the unit begin to work and operate as designed. Call complete.

"Arrived on sit to test unit for damage wheels, tested unit found brackets holding wheels in place are broken off, replaced wheels and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite and found unit drain wiring broken causing loss of drain function. Repaired wiring. Unit is now operating as designed. All checks good. Advised customer on repair.

Ongoing door alarm. Reed switches work. Replaced unit is now operating as designed.

Arrived onsite and tested unit for no operation and found safety outlet preventing proper connection at outlet. Secured outer connection and tested function. Unit is now operating as designed.

"Arrived on site for a washing machine that wont fill. Inspected unit and work area. The customer advised that regardless of what setting they put it on, the unit will not fill. Ran the unit three diagnostics and found an F7 E5 (shifter fault) error code. Ran it through a diagnostic check and found everything working but when it agitated, loud sounds were coming from the washer, and when it tried to spin, only the agitator would spin. Check underneath the unit and found that the slider had been broken and was stuck, causing the issue. Replaced the slider with the truck. Stock slider (W10734521). Tested the unit and the unit began working and operating as designed. Call complete. ; used 1 W10734521 (Slider) from stock"

"Arrived on site for no ice. Found blockage between icemaker and shut off arm,removed blockage adjusted ice water fill,ran icemaker test passed filled with water."

Arrived onsite for leaking dishwasher and determined cause to be unsecured valve inlet hose. Corrected issue with existing parts. Unit is now operating leak free. All checks good.

Arrived on site and replaced previously diagnosed ice maker cover panel and ice-maker. Ran harvest with no issues. Filled as designed. Advised to monitor. No leaks detected. Job complete .

"Arrived on site and replaced previously diagnosed UI, control, inlet valve, ice bin thermistor, and fill tube heater. Advised to monitor. No leaks detected. Job complete."

"Arrived on site to test unit for over heating, customer stated that unit is getting to hot and melted cabinets on the left side, inspected gasket and it is sealing properly, pre heated oven to 350 degrees with thermocouple, oven sensor and thermocouple are both reading proper temperatures, customer stated that at 475 the unit starts to smoke, heated unit to 475 and noticed some smoke but not electrical but oils burning off, left unit on for 15 minutes, took temperature of unit surfaces, right side at 119 degrees and left at 121 degrees per service pointer W11544031 well below what is allowed, called whirlpool to report and document, per tech line unit is running per manufacturer specifications, SR#7736001163, stated to customer that unit is safe to use and if she is still unhappy to call customer service job complete"

"Arrived on site to test unit for no power, tested unit found it has power but will not agitate, just a buzzing noise from motor, capacitor has failed replaced capacitor from truck stock w11395618 tested unit, unit is now running as designed, no leaks detected job complete"

"Arrived on site to install previously diagnosed emitter and receiver boards, fill tube heater, replaced parts but could not get ice maker to cycle, replaced ice maker and ice box fan as precautionary, tested unit unit is now running as designed, no leaks detected job complete"

Arrived on site for both ovens not heating properly. Found both bake igniters were disconnected. Secured connections and tested to 359 with no issues. Ensured convection motors and elements working as designed. No leaks detected. Job complete.

"8956Arrived on site. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to test unit for no drain and missing sound blanket, tested unit found F9E1 error, pulled out dishwasher and found about 10 feet of drain hose clumped up on the back of unit, removed unnecessary hose and installed sound blanket, tested unit in diagnostics all components activating properly, ran normal cycle for ten minutes, unit is running and draining properly, no leaks detected job complete"

"Arrived on site to replace previously diagnosed ice container and motor shaft, replaced parts and tested, unit is running as designed, job complete"

"Arrived on site to test unit for not washing, tested unit found motor not engaging error present and motor not engaging in diagnostics, replaced sump and motor, tested unit, unit is now running as designed, no leaks detected job complete"