Near Austin, TX 78746
Matthew
Job Details: 09/30/2020
ICE MACHINE WHIRLPOOL GI15NFRXB0 "Arrived onsite for ice maker stopping ice production and making noise. Tested unit and found that ice production cycle is working. According to customer fills to about 1/4 of the bin then stops. Put unit in diagnostics and found shorted evaporator thermistor (Previously customer also experienced an over production of ice which may be faulty bin thermistor). Did not hear any noise issues but customer says it happens after it’s running for several hours.
Near Manor, TX 78653
Andy
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on site for refrigerator making noise. Tested and inspected unit and found condenser rattling. Made adjustments and added padding as needed. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Paul
Job Details: 09/30/2020
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for a dryer that’s not getting the clothes dry unless multiple cycles are run and the vent has been cleared. I tested the dryer temp at the outlet with the vent removed on high heat and found the temp cycling between 129-174 degrees in a timely manner. I attached the flex vent hose and tested the temps finding the temperature dropping very slowly indicating the vent pipe in the home was still restricted. I found the roof cap almost completely plugged with lint and took a photo to show the customer. I referred the customer the dryer vent wizard to get the duct clean.
Near Leander, TX 78641
Kayman
Job Details: 09/30/2020
COOKTOP JENN-AIR JED3430WS01 Arrived onsite for RF burner issue. Only getting hot on medium or high setting no melt or low. Upon inspection I found the unit will need a new RF switch. Ordering Switch (WPW10222828) burner (WP8273994 ). ; ordrng 1 WP8273994 (elmnt-surf) and 1 WPW10222828 (switch-inf)
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
DISHWASHER KITCHENAID KDTE104ESS1 Arrived onsite for dishwasher leaking from underneath. While in diagnostics I noticed the diverter on the sump started leaking. I advised the customer of my findings and recommended replacing the sump and motor assembly. I replaced the sump assembly and re tested the unit. Unit is working as designed and no leaks were detected during time of service. I advised the customer monitor the unit for a few days to make sure no leaks arise. Job complete.
Near Austin, TX 78703
Scott
Job Details: 09/30/2020
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Arrived on site for not making ice . Ran diagnostics , all checked normal . Found condenser fan not running . Call to set return ; ordrng 1 W10124096 (fan,motor)"
Near , TX 78640
Richard
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher tripping breaker. Ran diagnostics and found error code F5E1 door switch stuck open and error code F6E2 fill valve electrical issue. Ordering door switch and fill valve and control. Office to schedule ; ordrng 1 W11175771 (valve-inlt) and 1 WPW10653840 (door latch)
Near Georgetown, TX 78633
Jonathan
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site to install previous diagnosed parts. Removed failed heater and ice maker, installed new. Performed diagnostics mode and tested fill cycle. Tested voltage to fill tube and facia heater. All tested good, no water leaks detected.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2020
COOKTOP WHIRLPOOL WCG97US6HS00 Arrived on site for flames burning orange. All burners except power burner were set just a bit too high. Power burner is not adjustable. Adjusted set screws under four other knobs to regulate the flow to even out flames to solid blue. All four burners had nice blue burn patterns after adjustment. Job complete.
Near Leander, TX 78641
Paul
Job Details: 09/30/2020
WASHER MAYTAG MVWB865GC0 Arrived onsite for a washer that’s not turning on and none of the buttons respond. I found 5VDC to the console and it would not power up at first but after resetting power it came on but none of the selections or the speaker would work. I replaced the console and tested. I found the door lock not working. I tested the door lock and found voltage bleeding by from the control when it should have been 0VDC. The control will need to be replaced again. Upon further inspection of the door lock assembly I found the white wire in the harness bare at the molex connector by the control. I suspect this could be grounding out or causing excessive amperage causing the controls to fail. The lock needs to be replaced also. Ordering parts authorization & W10861642 latch.; ordrng 1 PARTSAUTHORIZATION (PARTS AUTHORIZATION ) and 1 W10861642 (latch)
Near Austin, TX 78731
Matthew
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW560CHW2 Arrived onsite to replace damaged washer door. See SD pic. Replaced outer door panel. Job complete.
Near Austin, TX 78730
David
Job Details: 09/30/2020
OVEN JENN-AIR JJW2827DS01 "Arrived on site to diagnose double oven with error. Found F2E1 error for stuck key. Need to replace console to resolve. Ordering new console. Office to reschedule when we have shipping info for console. ; ordrng 1 W11236899 (console)"
Near Austin, TX 78703
Scott
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KSCS25INSS01 "Arrived on site for no ice . Found valve had been dripping and had filled cup on IM and had frozen up . Ordering ice maker and valve . .; ordrng 1 2198597 (icemaker assy) and 1 W10247725 (water valve asm)"
Near Taylor, TX 76574
Andy
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL GD5SHAXNQ01 Arrived on site for refrigerator not making ice again. Tested and inspected unit and found failed level sensor. Ordering needed part. Also ordering ice maker and water valve in case needed. No water leaks present at time of service.; ordrng 1 2198597 (icemaker assy) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10408179 (water vavle asm) and 1 W10757851 (optic bd set ref)
Near Seguin, TX 78155
Luis
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL ED2CHQXKB05 "Arrived on site for no cool. Pierce flow side pressure reading -25 found oil on suction line,removed drier,found leak at cap tube called tech support
Near Buda, TX 78610
Leonardo
Job Details: 09/30/2020
OVEN WHIRLPOOL WFG515S0ES1 Arrived on site to test unit for LF burner not igniting. Replaced burner head with ignitor test unit and unit test good job complete.
Near Austin, TX 78748
Leonardo
Job Details: 09/30/2020
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for glass broken. Found front glass outer door broken. Will need to order new glass outer door office to reschedule ; ordrng 1 W11176456 (GLASS OUTER DOOR)
Near Leander, TX 78641
Tommy
Job Details: 09/30/2020
DRYER WHIRLPOOL MEDC465HW0 "Arrived onsite for dryer not heating, found unit voltage was good. Tested heater continuity found it was good but noticed it was a lose connection replugged unit and tested, unit tested good. Job Completed."
Near Lakeway, TX 78734
Brandon
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site for customer complaint of right door damaged, I replaced door, unit tested good."
Near Cedar Park, TX 78613
Paul
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the tub and ran the auto diagnostics cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Kyle, TX 78640
Richard
Job Details: 09/30/2020
WASHER MAYTAG MVW7232HW0 "Arrived onsite for the washer not working properly. Installed new new control board and during testing the door latch worked and when testing the drain pump it blew the control board. Will need to replace lower harness ,control board, drain pump. Ordering parts and office to schedule ; ordrng 1 W11130936 (HARNESS) and 1 W11419171 (CONTROL) and 1 W11478526 (UI)"
Near Austin, TX 78738
Brandon
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL EL88TRRWS03 "Arrived on site to replace bi metal and timer, after replacing, unit tested good,
Near Austin, TX 78735
Kevin
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL KRFC302ESS "Arrived on site and inspected refrigerator and found ice drawer sometimes is not pulled forward by magnet on freezer door. This can’t be adjusted magnet does not have a different setting. Refrigerator is operating as best as possible, job complete"
Near Austin, TX 78744
Jacob
Job Details: 09/30/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived onsite for unit not powering on. Tested unit. Unit did not power on. Unit was not getting 240v. Let builder know of issue. Builder was aware of the issue. No other issues at this time. Job complete
Near Austin, TX 78753
Cliff
Job Details: 09/30/2020
OVEN WHIRLPOOL WFE510S0HB1 Arrived on site to diagnose a range that is not heating. Tested unit and found failed control board. Replaced control and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78744
Jacob
Job Details: 09/30/2020
VENTHOOD UNKNOWN UXT4030ADS2 Arrived onsite for unit not powering on. Tested unit. Found that the wire mesh filter was pushed up into the fan. Took off wire filter. Fixed the mesh. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78750
Tommy
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW97HEXW2 "Arrived onsite for previously diagnosed parts. Found I was incorrect in my ordering ordered MCU I need ACU, reordering and required customer see SD quick pic. Office to reschedule.; ordrng 1 SEENOTE (OFFICE TO RESCHEDULE ) and 1 WPW10442138 (CONTROL)"
Near Pflugerville, TX 78660
David S
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for for frost build up in the freezer. I inspected the unit and work area. I found the brackets pulling the freezer door closed. I found the gasket in good condition. I removed the old door and replaced with new. I installed the gasket from the old door. I inspected the door and found it sealing properly. Job complete.
Near Austin, TX 78739
Kevin
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFC302EBL00 Arrived on site and inspected refrigerator and found frost pattern is bad sent pics to LM and he requested returning with evaporator and compressor. Could not find any sign of a refrigerant leak near compressor or evaporator.; ordrng 1 W10143759 (drier (service)) and 1 W10507884 (compressor) and 1 W10913906 (coupler) and 1 W11256565 (EVAPORATOR )
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave cavity scratch. Lightly sanded scratch. Taped around area to be painted. Sprayed a very light coat over scratch. Removed tape. Requested that customer not use the microwave for 6 hours to allow the paint to properly adhere. Job complete.
Near Austin, TX 78749
Jacob
Job Details: 09/30/2020
DRYER MAYTAG LDE5910ACW Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit test good. No issues at this time. Job complete
Near Austin, TX 78726
Tommy
Job Details: 09/30/2020
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived onsite for previously diagnosed parts. Upon arrival removed cabinets to get to evap thermistor rc, replaced and wiring in new thermistor to rc. Tested rc thermistor, tested good, Job completed."
Near Georgetown, TX 78633
Tyler
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Right on site for a refrigerator door gasket that was not sealing properly. Upon arrival I found that the right side fresh food section door had a tear in the gasket and needs to be replaced. The gasket we were sent out with is unfortunately not the correct gasket to the door and is also a different color we will need to order the new gray colored fresh food right side door gasket. Office to reschedule due to Part being out of stock; ordrng 1 W10917313 (gasket-dor)
Near Leander, TX 78641
Paul
Job Details: 09/30/2020
FREEZER WHIRLPOOL WRF535SWHZ02 "Arrived onsite for a refrigerator with a no ice condition. I found no voltage to the icemaker because the door switch was stuck. I was able to free up the switch actuator and the icemaker went into a harvest, dumped the ice in the mold, and filled with water. I explained to the customer that if it happens again the FC light switch will need to be replaced. Call complete."
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of no ice production, found e5 error code in test 56, found failed ice maker, I replaced ice maker, unit tested good."
Near Austin, TX 78756
Scott
Job Details: 09/30/2020
RANGE KITCHENAID KSDB900ESS1 "Arrived on site ,replaced UI control and ribbon harnes . Control covered Tested unit and all checked normal . No gas leaks detected at time of service. Job complete"
Near Granger, TX 76530
Andy
Job Details: 09/30/2020
WASHER MAYTAG MVWB725BW0 Arrived on site for washer lid lock issue. Tested and inspected unit and found failed lid latch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Austin, TX 78733
Matthew
Job Details: 09/30/2020
DRYER WHIRLPOOL WED92HEFW0 "Arrived onsite for dryer not drying. Tested unit and found broken heating element. Accessed element housing, replaced element and retested unit. Unit is functioning properly. Job complete."
Near Austin, TX 78750
David
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install new freezer door to resolve moisture issue. Installed new door as well as gasket, and also used silicon to seal liner and cabinet. Customer said icemaker stopped working as well. Found a couple cubes wedged in the bail arm. Removed cubes and unit finished cycling and filled. All is working as designed. Call complete."
Near Georgetown, TX 78633
James
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site and tested operation. Found vent not opening and closing. Found wax motor on vent has failed. Installed new and tested operation. Unit tests good. Job complete
Near Round Rock, TX 78665
Cliff
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace door for refrigerator. Replace door and lower hinge and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for customer complaint of loud noise and water dispenser not working, found noise coming from valve, and filter head was faulty. I replaced filter head and valve.
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived on site for washer wedding previously diagnosed valve. After installing parts I ran a diagnostics test cycle plus a normal quick cycle to ensure washer was working ok. Everything is functioning as designed call complete. No leaks before during or after repair.
Near Leander, TX 78641
Tommy
Job Details: 09/30/2020
MICROWAVE AMANA AMV2307PFS4 Arrived onsite for microwave making popping sound. Upon arrival found the unit was operating as designed and sound was the damper opening and closing as designed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/30/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for Bake Cycle Not Working - Has Power - Wall Oven - PRE-ID Bake Element. Oven had no power when I arrived. Spoke with customer and they explained they had a thunderstorm and that’s when it stopped working. Checked voltage and no power was coming into the oven. Replaced control and UI due to electric surge created inside the machine during thunderstorm. Customer will call an electrician to repair the breaker and oven should power up as designed. Job complete.
Near Volente, TX 78641
Paul
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator not making ice and water leaking from the ice bucket. Upon arrival ms stated the unit started working again. Ms stated the FC was cold and the icemaker was making ice again. I checked the FC temp and found it reaching set point. I found the ice bin full of ice. Ms stated when the issue happened the product in the FC started sweating and the ice in the ice bucket started melting. I tested the thermistors and all the fans and found them all working as designed. I ran service test 4 and found the unit working as designed. I power cycled the unit to reset all the controls and to see how the unit would respond and found that after the unit powered up the FC went into a short defrost. I advised the customer to get some thermometers to put in the compartments to monitor the actual temperatures. I also went over with the customer how the unit operated switching between the compartments and when the fans would be running so
Near Austin, TX 78744
Jacob
Job Details: 09/30/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for sound from console not working. Tested unit. Found that no sound when pushing buttons on console. Replaced UI console. Tested unit. Unit test good. No issues at this time. Job complete
Near , TX 78641
Lou
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW8620HC0 "Arrived on site to install previously diagnosed and ordered parts. Due to the console and dispenser assembly failures, I removed and replaced the console and dispenser assembly and tested. Unit is operating as designed. No water leaks observed during service, job completed. Customer advised they had an electrician inspect the GFCI breakers and were advised that the breakers are weak and will trip."
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived onsite for refrigerator tripping breaker intermittently. Upon inspection I found the unit correctly operating with correct temps and making ice. I tested the windings at the compressor and amp draw. All tests passed. I unplugged the start device and plugged it back in and the compressor or condenser would not come on. I found no voltage coming from the unit to the start device but voltage going in from the wall. I accessed the control box and pushed on the compressor relay connector and the compressor and condenser powered on. I am ordering a control box assembly for repair (W11353813) ; ordrng 1 W11353813 (CONTROL BOX )
Near Austin, TX 78746
Matthew
Job Details: 09/30/2020
REFRIGERATOR JENN-AIR JS42PPDUDB20 "Arrived onsite for refrigerator running louder than normal. Tested unit temps at 0 (freezer) and 37(RF). No indication of excessive noise on arrival but after leaving unit open for a white to inspect ice dispenser, could tell that compressor kicked on to cool down (non excessive). Customer was having issues with ice dispenser. Tested dispenser and found that the pad would open the door and send signal to dispense but the motor would not engage. Will need to replace ice dispenser motor. Office to reschedule ; ordrng 1 W10271509 (motor)"
Near Martindale, TX 78655
Richard
Job Details: 09/30/2020
COOKTOP JENN-AIR JGCP548WP02 Arrived onsite for the griddle not working . Wires hanging out. Unplugged unit and removed panel and replaced the griddle harness and put panel back on and plugged unit back in. Griddle tested good. And all burners tested good. Complete
Near New Braunfels, TX 78130
Noah D
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not producing ice, replaced the back control per service notice. Tested for all functions and found no issues. Complete"
Near The Hills, TX 78738
Robert
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite to test unit for unit door not holding position and top rack stops not staying in place, test unit found pads damaged and rack stops broken, replaced pads and stops, test unit, unit working properly, job complete."
Near Austin, TX 78734
David
Job Details: 09/30/2020
COOKTOP KITCHENAID KGCU467VSS01 arrived on site to install new ignition module for front left burner. Verified gas was off on arrival. Removed cooktop for from counter and replaced module. Reassembled and rested and found all burner are igniting. All is working as designed at this time. Call complete.
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher with green flickering light at beginning of wash cycle. Upon diagnostics I found the unit working as designed. I explained that the light will flash if the door is left open for an amount of time during the wash cycle and you have to hold start to re engage the unit to wash. I noticed the door falling and I found a hinge spring had come detached. I reattached. I advised customer to keep an eye on the unit over the next few weeks and if the green light begins to flicker mid cycle without leaving the door open it will most likely need a control and console. Job complete.
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite to install previously diagnosed parts. I heat formed and installed the new gasket ( still some wrinkles ) as I was going to install the mullion I noticed it was badly scratched. The customer would like to monitor the unit to see if the new gaskets helps with the condensation.
Near Austin, TX 78747
Kevin
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW5500BW0 "Arrived on site and inspected washer and did not find any saved error codes. Ran all functions in manual diagnostic cycle and everything passed. Ran calibration cycle and it completed properly. Found a coin on the edge of the wash plate and removed it. Took video of washer agitating and spinning and sent to DW,job complete."
Near Austin, TX 78730
Paul
Job Details: 09/30/2020
FREEZER WHIRLPOOL WRX735SDHZ02 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the FC rails, door, and gasket. I heated the gasket and got it to form to the chassis. I explained to the customer to not open the door for a few hours to allow the gasket time to get cold and keep its shape. Call complete."
Near Leander, TX 78641
Lou
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that when the unit was delivered and plugged in, it began to make a loud noise coming from the compressor. I plugged the unit in and after a few minutes, the compressor ramped up to max speed and began to make a loud vibration noise. I advised the customer that it was normal and would stop once the fridge compartments were cooled. After approximately 15-20 mins, the noise stopped. Also found the nameplate badly damaged. I am ordering the nameplate and D2C to have it shipped to the customer. No water leaks observed during service, job completed.; ordrng 1 W10839793D2C (nameplate)"
Near Austin, TX 78758
Cliff
Job Details: 09/30/2020
OVEN WHIRLPOOL WGG745S0FS00 Arrived on site to replace valve for rain. Replace parts and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.
Near Temple, TX 76502
Jonathan
Job Details: 09/30/2020
DRYER MAYTAG MEDC465HW0 Arrived on site for a dryer that had a gasket ripped off. Inspected unit and worked area. Found door gasket stripped and broken off door. Replaced door gasket and tested unit. Unit is working as designed. Call complete.
Near Killeen, TX 76542
Tyler
Job Details: 09/30/2020
DRYER GE DCVH640EJ0WW Arrived on site to install previously diagnosed parts causing a grinding noise within dryer. Upon disassembly of the unit in accessing the front panel of the dryer to replace the glides as well as plastic housing assembly I found the Bottom half of the air duct plastic assembly that helps the bottom of the drum rotate smoothly in place was shattered. We will also named to return with the lower air duct/glide assembly in order to complete repair. ; ordrng 1 WE14M119 (air duct asm)
Near Killeen, TX 76542
Al
Job Details: 09/30/2020
DRYER WHIRLPOOL WED49STBW1 Arrived on site to install previously ordered part.Removed and replaced the defective dryer door gasket.Job complete
Near Waco, TX 76712
Jonathan
Job Details: 09/30/2020
VENTHOOD KITCHENAID KVUB606DSS3 "Arrived on site for a vent fan that is making a loud vibration noise as it spins. Inspected unit and work area. Removed motor from unit and found multiple fan blades missing off the motor. Advise customer that would need to be replaced for repair. Ordering motor .; ordrng 1 W11035826 (motor-fan)"
Near Killeen, TX 76549
Al
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and inspected dishwasher and found dishwasher not washing.Put the unit in diagnostics test mode and found the pump and motor were defective.See photos for further.Advised customer of my findings and advised her the office will be in contact with her for further.See notes; O-emld tckt
Near Copperas Cove, TX 76522
Tyler
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDF310PLAW1 "Arrived on site for dishwasher that was not allowing water to drain out properly. Upon arrival I found drain lines were ok clear and customer had stated she had run the dishwasher a few times since previous visit and that sometimes the unit seemed to drain ok and other times it wouldn’t. I tested voltage to drain pump from PCB. It drain pump was receiving a stable 120v. I ran 2 test cycles and noticed the drain pump sounded like something was rattling in it. I drain and cleared what water had accumulated in the sump area and disconnected the drain pump itself from the sump. I found no debri of any kind within the exposed sump or drain. I ran a third test and found unit drain fine on third test but still making the same rattling noise. I disconnected the drain hose from under the sink and ran it up to the top to empty the opposite side of sink. I ran a 4test and drain pump still rattling and would not drain the water. The drain is at times getting to a
Near Killeen, TX 76542
Al
Job Details: 09/30/2020
DRYER AMANA NED4655EW1 Arrived on site and inspected dryer taking several loads to dry.Checked unit and found the unit tumbles and heats properly.Used vent test kit and determined the customers ventilation system at the duplex has been completely blocked off and not allowing the unit to vent at all.Unit works as designed.Customer to contact landlord to get ventilation system issues repaired.Job complete
Near Temple, TX 76502
Jonathan
Job Details: 09/30/2020
WASHER WHIRLPOOL WTW4816FW2 Arrived on site for a washing machine that wouldn’t complete cycles and was flashing on the control board. Inspected unit and work area. Found unit on an uneven surface and adjusted the feet to allow the unit to become level. Placed unit in service diagnostics and found an F2 E1 (stuck key) and F5 E3 (lid unlock fault) error codes. Tested unit in an auto test and found the lid lock having issues. Replaced latch and tested unit. Unit is working as designed. Call complete.
Near Georgetown, TX 78628
Tyler
Job Details: 09/30/2020
WASHER SAMSUNG WF405ATPASU/A2 Arrived on site for washer that was leaking whenever in use and upon arrival customer stated that the more clothes they tried to wash and the bigger the loads the moral of water would leak out. Upon arrival I ran a diagnostic check on the Samsung and cannot find any error codes indicating any hardware software failures but when I disassembled the front drain pump compartment door I found there’s a lot of rust around the mounting bracket of the drain pump and then inspected drain pump area and found that one of the pressure hoses that goes to the bottom of the drain and tub work area have fallen lose off on its mounting brackets and landed on the drain pump which then caused it to melt a hole through the hose. Office will need to reschedule with customer due to part currently being out of stock ; ordrng 1 DC97-15411E (ASSY HOSE AIR)
Near Hutto, TX 78634
Andy
Job Details: 09/30/2020
FREEZER MAYTAG MZF34X16DW01 Arrived on site for freezer not freezing. Upon arrival unit was unplugged. Plugged unit in and unit would not initially run due to control issues after a while unit powered on and stated running. Took back off and found amp draw within range. Took evaporator cover off and watched for frost pattern. Unit did not develop frost pattern and amp draw started to climb as unit ran and compressor started to get hot. Customer will need new control and SS repair.
Near Georgetown, TX 78633
James
Job Details: 09/30/2020
DISHWASHER WHIRLPOOL WDT710PAYM4 "Arrived on site and tested operation. Found no response from control panel. Tested for power to unit and found none. Smell of electrical near panel. Accessed controls and found control has shorted and melted harness connector for power in and heater. Found heater is beginning to rust at mounts. Unit will need new harness, control and heater to repair.
Near Kyle, TX 78640
Richard
Job Details: 09/30/2020
RANGE WHIRLPOOL WFC150M0JB0 Arrived onsite for the oven burners not working properly. During testing found that the burners are equipped with temp sensing. They are not working properly. Ordering all four burners to solve the issue. After installing the new burners and issue has not been resolved tech line will need to be called. Office to schedule ; ordrng 2 W11396790 (ELEMENT)s and 2 W11396792 (ELEMENT)s
Near Harker Heights, TX 76548
Tyler
Job Details: 09/30/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator not making ice and temperatures in fresh food compartment not keeping to temp. Upon arrival I found the all fans and compressor running. Customer stated ice cream had softened some prior to cooling issue in ff compartment and that ice maker had stopped making ice as well prior to cooling issue. Upon inspection of the fresh food section I found a thick layer of ice forming around the evaporator compartment. I found unit was having a miscommunication between the main Ui control and defrost thermistors in the ff compartment. I was able to complete repairs and ran a diagnostic to verify no new problems were occuring. Unit had no errors, the 3 way valve and compressor as well as condenser fan motor all worked in conjunction with each phase they were activated and both evap coils as well as the fans were running and distributing healthy frost patterns. Unit working as designed call complete"
Near New Braunfels, TX 78132
Luis
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site for no cool. Evaporator in fresh food incased in ice. Pierced low side pressure reading +20 during fresh food cool and 7 during freezer cool. No issues with sealed system. Loud noise while refrigerant entering evaporator,defrosted evaporator replaced defective thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie, per service pointer W11092686F secured evaporator to liner wall using clamps and zip ties,secured cover ran diagnostics changed defrost setting to basic,added sealer to cap tube. Repaire covered by extended warranty for harnessAUTHO S16360; used 1 4318168 (SEALER), and 1 WPW10277799 (HARNESS) from stock"
Near Salado, TX 76571
James
Job Details: 09/30/2020
REFRIGERATOR KITCHENAID KRFC704FBS00 Arrived on site and installed new compressor kit. Charged with 4.65 oz 134a and tested. Unit beginning to cool. Instructed customer that the unit will need 24 hours to reach temperature. Job complete
Near Austin, TX 78734
David
Job Details: 09/30/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to diagnose one washer with leak coming from it. Ran diagnostic cycle and checked error codes. Found F0E5 overload, F0E2 oversuds. Ran unit and saw a lot of suds built up in washer. Only spot I saw evidence of a water leak was the dispenser. Ordering new dispenser. Advised customer to cut back on soap usage and reduce load size to correct the error codes, and the over suds can also cause leaks. Office to schedule when we can a get a dispenser. ; ordrng 1 W11465532 (DISPENSER )"
Near New Braunfels, TX 78132
Andrew
Job Details: 09/30/2020
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site to test unit for rattling noise return. Found cooling fan motor rubbing fan shroud. Readjusted fan . Tested unit, unit works good. Job complete. If issue continues recommend replacing cooling fan assembly(W11344874)."
Near Austin, TX 78717
Kayman
Job Details: 09/30/2020
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite for range with convection fan not working. Upon putting the unit into diagnostics I found no stored error codes. I ran an auto test cycle and both fans turned on as designed. We ran a preheat in convect and the convection fan turned on at 200 degrees as designed. Fan is very quiet. Job complete.
Near Georgetown, TX 78628
Al
Job Details: 09/29/2020
UNKNOWN UNKNOWN W1234567
Near Austin, TX 78701
Jacob
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for unit over freezing some food and drinks inside the refrigerator. Tested unit. Found that control damper door inside the refrigerator was not responding. Replaced control damper. Tested unit. No leaks at this time. Job complete
Near Austin, TX 78701
Jacob
Job Details: 09/29/2020
WASHER WHIRLPOOL WFW560CHW0
Near Wimberley, TX 78676
Andrew
Job Details: 09/29/2020
RANGE KITCHENAID KESS907SSS02 Arrived on site to replace both control boards from previous diagnosis. UI board damaged in box. Found fix-thrmst burnt out. Needing UI board and fix-thrmst on return visit. ; ordrng 1 WP341196 (thrmst-fix) and 1 WP9759944 (bimetal) and 1 Wpw10181439 (cntrl-elec)
Near Pflugerville, TX 78660
Cliff
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRT519SZDM06 Arrived on site to diagnose a refrigerator that is leaking in the freezer. Found icemaker fill tube not aligned properly into icemaker. Reset tube the proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78728
Paul
Job Details: 09/29/2020
MICROWAVE KITCHENAID KMHS120ESS09 "Arrived on site for a microwave that was not heating but has power. Customer mentioned that two days after last visit they heard a loud pop, and that was when the current problem started. Once we removed the microwave we checked continuity on the fuse and found it open but the switches were all good. We then received 0 ohms on the magnetron as well made sure they were tight, and got OL between the filament and chassis being good. I found no other readings to ground on the L1 or N circuit. I replaced the fuse W10138793 with one from truck stock. I tested the microwave with the HV circuit disconnected and it worked as designed. I tested the unit with the HV circuit connected and it worked the first time but the second time the circuit breaker tripped. I tested the cord and was getting a reading from chassis ground to N. I traced the neutral circuit to the hood lamp socket causing the issue. Need to replace the socket and possibly the bulb to complete th
Near Austin, TX 78747
Kevin
Job Details: 09/29/2020
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site and replaced capacitor and actuator diagnosed on previous visit, after repair washer will now complete a calibration and. Diagnostic cycle. Also found apartment resident is using non-HE detergent and recommended that they switch to an HE detergent for washer to operate normally. No water leaks from connections at time of service, job complete"
Near Del Valle, TX 78617
Matthew
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onsite for refrigerator not cooling. Upon arrival the unit was cooling. Freezer temp at 0 degrees and refrigerator at 34 degrees. When system goes into defrost the defrost cycle is longer than normal causing complete defrost. Then the unit cools down again. Need to replace thermostat and ADC. Office to reschedule. ; ordrng 1 W10866230 (thermostat) and 1 WPW10352689 (cntrl-elec)
Near Austin, TX 78739
Richard
Job Details: 09/29/2020
DISHWASHER KITCHENAID KDTE334GPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 09/29/2020
WASHER ROPER RTW4516FW2 "Arrived on site for customer complaint of washer not powering on, found failed control.
Near Cedar Creek, TX 78612
Andy
Job Details: 09/29/2020
WASHER WHIRLPOOL CET9000GQ1 Arrived on site to install previously diagnosed UI control. Removed failed part and replaced with new. Tested unit with no improvement. Inspected and found failed power cord. Spoke with DW and will need to order new cord. Also installed new lock box kit with little improvement. Can not locate needed parts on parts break down. Ordering parts research. Office to schedule return trip. Instructed to leave unplugged for safety. No water leaks present at time of service. Also ordering parts verification on power cord.; ordrng 1 SEENOTE (PARTS RESEARCH/ LOCK) and 1 SEENOTE (VERIFY/ POWER CORD ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10205499 (cord-power)
Near Austin, TX 78758
David S
Job Details: 09/29/2020
WASHER WHIRLPOOL WTW7500GC2 Arrived on site for console not working. I inspected the unit and work area. I tested the console UI and found some of the buttons not responding during the encoder test. I am ordering the console and control just in case. The office will reschedule. The parts are expart. ; ordrng 1 W11130238 (cntrl-elec) and 1 W11130341 (console)
Near New Braunfels, TX 78130
Noah D
Job Details: 09/29/2020
WASHER WHIRLPOOL MLG22PRAWW0 "Arrived on site to inspect stacked unit for not operating, f74 was on screen, power cycled the unit and no change, will need to order ACU and UI. Office to reschedule ; ordrng 1 W11243276 (CONTROL ) and 1 W11243288 (UI )"
Near Austin, TX 78758
David S
Job Details: 09/29/2020
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site for damaged panel. I inspected the unit and work area. I found the back right corner of the panel damaged. I removed the damaged panel and replaced with new. Job complete.
Near Killeen, TX 76541
Al
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 .Arrived on site and inspected French door refrigerator not cooling in either compartment.Confirmed the complaint and found the customer had the unit unplugged when I got there.Plugged in the unit and unit condenser motor, compressor and evaporator motor all came on briefly and then the compressor and evaporator motor shut off approximately 3 minutes into powering on.
Near Lorena, TX 76655
Jonathan
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL WRF555SDHV02 Arrived on site for refrigerator that’s freezing food in the refrigerator section and has no ice production. Inspected unit and work area. Took temperatures in unit and found unit sitting at 37°F. Customer advised that his food was freezing in several sections of his refrigerator. Found dude pushed up all the way against the back and overstocked. Advise customer of airflow issue and that that would cause items to freeze in certain areas and have a hard time cooling the entire unit. Tested icemaker using a jumper and unit completed a harvest cycle and filled. Checked thermistors and icebox fan in service diagnostics and both were working as designed
Near Georgetown, TX 78633
Lou
Job Details: 09/29/2020
REFRIGERATOR WHIRLPOOL GI6SDRXXQ00 "Arrived on site to install previously diagnosed and ordered parts. Due to the slide rails and brackets not functioning properly, I removed and replaced both slide rails and both brackets and tested. The FC door is closing as designed and is sealing properly. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Jonathan
Job Details: 09/29/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range rear left burner not igniting. Tested burner and found spark igniter not sparking. Gained access to module and found wire grounding to frame. Corrected wire harness and tested burner. Found all burners igniting. Tested oven operation. All tested good.
Near Belton, TX 76513
Al
Job Details: 09/29/2020
ICE MACHINE WHIRLPOOL GI15NFRXS0 Arrived on site and inspected ice machine not producing healthy ice.Confirmed the complaint and found the grid cutter was defective.Removed and replaced it.Reassembled and unit began operating properly.Job complete
Near Manor, TX 78653
Andy
Job Details: 09/29/2020
RANGE WHIRLPOOL WFC150M0EB3 Arrived on site for range not heating in bake but heats in broil. Tested and inspected unit and found failed control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11122555 (cntrl-elec)
Near Georgetown, TX 78633
Jonathan
Job Details: 09/29/2020
WASHER LG WM2650HWA "Arrived on site for washer leaking intermittently. Inspected unit and work area. Removed top and drain pump panel. Performed diagnostics mode and monitored test operation. Gained access rear access panel and removed. Performed test mode 3 more times and inspected for leaks. Found no activate leaks. Found water traces from vent. Found customer on water softener system. Informed customer on soap usage. All tested good, no water leaks detected durning service.
Near Horseshoe Bay, TX 78657
James
Job Details: 09/29/2020
REFRIGERATOR KITCHENAID KFIS25XVMS8 Arrived on site and tested operation. Found unit is operating at time of service. Customer stated the ui will sometimes work and other times it will not. Random lights will come on at ui and unit will stop cooling as if the ui turned the unit off. Job complete