"On arrival verified complaint of unit no dispensing fab soft during cycle, replaced water valve and ran a quick cycle. At 8. In left u it activated both cold valves to dispense fab soft. Operational test is good. Job complete no leaks detected during service."

Arrived on site to test unit for door falling. Test unit and found right spring had come off hinge. Secured spring to hinge test unit and unit test good job complete.

"Arrived on site to inspect dishwasher dispenser not dispensing rinse aid properly. Upon further inspection, the customer advised that he rinse aid that is in the dispenser has been there for approximately two months. I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed except the dispenser failed to open during testing. I am ordering the dispenser and main control and scheduled return service for 02/24/24. No water leaks observed during service and returning tech to replace the main control and dispenser. ; ordrng 1 W11613566 (Control) and 1 WPW10428217 (Dispenser)"

Arrived onsite for light bulb not working. On inspection with the bulb out I was getting 124 vac with the light in was 0 vac. On further inspection I pulled the control board out and saw the 5 volt regulator was split in half. Installed new control board and the light is working now.

Arrived on site for a dryer that has a broken sensor. Inspected unit and work area. The customer showed me the sensor that had broken off and advised that they used to be a wire that was hanging down but she has since not been able to find it. I gained access to the back panel and found the wire dangling behind the rear bulkhead. I replaced the sensor and reattach the wiring and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for long wash times. Upon arrival ran diagnostics and got error code F8-E1 long fill. Ran valve test and found water dispensing to very slowly. Removed supply hose to inspect pressure. Pressure is correct. Found valve completely blocked with sand. Uploaded picture on SD. Need to replace valve. Replaced valve w11513255. Test unit and is operating as designed. No leaks present at this time. Job complete

"KRFC704FBS05 Arrived to inspect cooling issues. I found the unit had higher than expected 6 hour averages, but the overall averages and low temp were as expected. Further inspection revealed the right RC door would get caught in the trim above the unit, preventing it from fully closing. Thermography revealed the RC defrost working as designed and I corrected the mounting of all drawers, as they were not fully seated in their respective slides. No leaks observed during service."

"Arrived on site to test unit for gasket cracking, tested unit found right RC gasket damaged, replaced and molded using heat gun, unit is now functioning as designed, job completed"

Arrived onsite to install previously ordered part. Upon arrival I installed the new sump&motor and tested the unit and found the unit operating as designed. No leaks

"Arrived onsite to replace faulty timer. Replaced timer and tested. Waited, and timer is now advancing. Job completed"

"Arrived on site and replaced previously diagnosed control. Inspected evaporator plate and noticed 1 inch rough spot where the welds were on front right side . Inspected new evaporator plate and all the welds were rough. Decided to sand and buff old evaporator plate with 240 grit sandpaper and a buffing wheel with wax to smooth weld spot and remove calcium build up. Evaporator plate is now smooth. Replaced control board and tested unit. Unit is now making ideal sheets of ice. Ice sheets now releasing off evap as designed. No leaks detected, job complete."

Arrived onsite and replaced the cam for the noisy grinding during the spin. Tested unit in diagnostics and issue resolved. All checks good.

Arrived on site to resolve harness. Replaced harness and light assembly for top oven. Test unit by heating to 350? and unit pre heated correctly job complete.

"Arrived on site to inspect microwave fan not working. Upon further inspection, the customer advised the unit is not venting properly and have grease on the cabinets above the unit. I found the vent filter at the bottom of the unit is dirty and not allowing good airflow (photo). I tested the units blower and found the damper opening and closing when on and off. Also found a large amount of airflow was coming out of the front top vent as well. I removed the vent cover in the cabinets above and found the vent not properly sealed at the damper (photo). I sealed the gapping with foil tape (photo) and re#installed the vent cover and sealed it as well. Retested and unit is operating as designed. Customer cleaned the vent filter and was allowing it to air dry before re-installing it. Job completed."

"MVW6200KW2 Arrived to inspect non-operation. Service test mode showed 9-1 and 8-6. I found the machine appeared to have all functions, but the cold part of the fill test was noticeably slower than the hot. Office to order valve assembly. No leaks observed during service. ; ordrng 1 W11396714 (Valve Assy)"

Arrived on site to test unit for left oven hitting latch and not closing correctly. Found damaged to inner door and will order new door and latch office to reschedule ; ordrng 1 W11029221 (Door latch) and 1 W11318335 (Frame glass)

On arrival verified complaint of not heating. Confirmed polarity is correct. Ran bake and checked voltage to ignitor as there was no glow. No voltage there. Traced to control and found no voltage from board. Replaced and re checked still no glow. Found gas valve was OL. Replaced valve and unit now heats and bakes. Job complete no gas leaks detected during service.

Arrived onsite to test unit for unit giving error code. Found F2E1 shorted keypad error. Couldnt get in to diagnostics will order new console office to reschedule ; ordrng 1 W11449114 (Stainless console)

"WRS973CIDM00 Arrived to install previously diagnosed and ordered parts. I removed and replaced the compressor, service port and dye drier, after confirming the service stub on the compressor was oily and the source of refrigerant loss. I vacuumed the system and then monitored. Seeing no loss of vacuum, I charged the unit with the MFG calculated refrigerant charge and tested. Cooling resumed as expected. No leaks observed during service."

Arrived on site for loud noise. Upon arrival test unit and sound is coming from blower area. Disassembled unit and found bushing on motor has failed and caused blower wheel to scrape metal housing. Need to replace blower wheel and motor. Replaced wheel WP694089 and motor 279827. Test unit and is operating as designed. Job complete

"On arrival verified complaint of unit not completing cycle. Ran diag mode for error codes and found F0e7 F0E3 F7E8 on visual inspection of gearcase found leaking oil. Stator and rotor and over heating per error. Recommend replacing gearcase, stator, rotor, slider on return. All other operations work in test mode. Ordering stator, rotor, gearcase. Office to reschedule when parts available ; ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W11449841 (Gearcase)"

Arrived on site for dishwasher showing light cycle flash8ng. Upon arrival confirmed error and found e4 in diagnostics. Ran multiple cycles and eventually found leak coming from bottom left of door and door gasket failing to hold in water. Found sediment line also moving to outter door from seal. Replaced seal and tested unit. Found no leaks around door or into drip pan and dishwasher working as designed.

Arrived onsite for unit giving error during 18 oven use. Could not get unit into diagnostics per tech sheet. Called tech line for assistance. Spoke to Rich - SR#7738497485. Found that issue is from oven blower not cycling. Also contacted Safety SR#7738456483. Submitted sales receipt to tech line. Safety gave Full concession- K1adqx1wpl1. Ordering blower and control. Office to reschedule. ; ordrng 1 W11248652 (Blower)

Arrived onsite for a front load washer that is making noise will in use. Upon arrival I ran the unit and found the noise coming from a Loose counterweight I corrected this and ran the unit and found unit operating as designed

"On arrival verified complaint of no lights. Confirmed 120 to switch on control and none to the lights. Replaced the control, dim lights now but not full function. Replaced the led lights both of them and unit is now operating correctly. Job complete."

Arrived onsite for a dryer that is making a noise when in use. Upon arrival i ran the unit with clothes in the drum and could not duplicate the noise. The unit customer the advised me that the unit will show a message that says check vent. I ran a airflow test and found that it showed poor airflow.I checked the lint tarp exhaust tube and the duct the leads to the outside and found them all clear. I rerouted the exhaust tube so that there was only 2 curves in the tube and tested the unit and found no improvement.i contacted techline and spoke to Curt and told him of my findings and it was returned that the exhaust tube may be the issue and the the customer should change to a hard aluminum tube and a wide mouth vent for the out side to help with airflow and that would take care of the issue sr#7738500551.

"Arrived onsite for oven not heating. On inspection bake and broil do not work. On further inspection found that DSI board only had 6.8 vac, For bake. Went the control and found the same voltage coming off the control board. Ordering a new control board and DSI board. No gas leaks detected during service.7738500995; ordrng 1 W11620582 (Control board)"

"Arrived on site for a washing machine that is still making clicking noises and has low water in her washer and she is running cycles. Inspected unit and work area. The customer advised that the low water issue happened specifically on the extra power settings. Around the units are an auto test and did confirm the clanking noise the customer was experiencing, but did advise the customer that sound is normal operation with these units. I also explained and showed the customer service pointer (W11499341) explaining the extra power button, and what it does. Per the service pointer, it explains that the unit starts out with low water with higher concentration of soap to provide a higher level of mechanical friction and concentrated cleaning chemical to break down stains like wine or dirt. I did explain that water does gradually enter the unit throughout the wash cycle, and that this is normal operation. The customer was unaware of how the extra power button worked and I did explain that if theyre wanting higher water levels in their wash, they can remove the extra power button, and the unit will operate as designed. I also went over load types in conjunction with water level settings and did advise the customer that the bulky items wash cycle and heavy duty wash cycles will automatically give the customer higher water levels just due to the programming. The unit is working an operating as designed. Call complete."

"Arrived on site to test unit for bottom spray arm not working. Found broken spray arm, replaced arm test unit and unit test good job complete."

"Arrived on site to inspect dryer with moisture/condensation on control panel. Upon further inspection, the customer advised the problem isnt condensation on the panel, but the unit is loud and not heating and has never been used. I tested the unit and immediately after pressing the start button, the unit was very loud. I stopped testing and disassembled the unit and using my jumper wire, I jumped the door switch and retested. I found the noise was coming from the motor and after approximately 20-30 seconds of being on, the unit shut down and would not turn back on. I found the unit only getting 125V at the wall outlet (photo). I found the unit is wired correctly at the terminal block (photo) and also found the interior light was blown out (photo). I advised the customer that I would have to order parts and come back. They want the unit replaced and I advised the customer that they would have to go to their builder to get it replaced as the manufacturer will not replace the unit, but will replace parts. I am ordering the motor, bulb, socket, and blower wheel and will return with all prescreened parts and scheduled return service for 02/27/24. Returning tech to replace the motor, socket, bulb and main control and blower wheel if needed when replacing the motor. Unit was left unplugged (photo) for safety and no lint observed during service.; ordrng 1 W11222979 (Socket) and 1 WP22002263 (Bulb) and 1 279827 (Motor) and 1 WP694089 (Blower wheel)"

Arrived on site to test unit for unit not keeping time. Test unit and found unit not connected to Wi-Fi. Advised customer to connect unit to Wi-Fi to get the time to stay with the app. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed the toeplates and insulation. I placed the unit in diagnostics showing error code F7E1-motor failure. Cleared the code and continued with testing and found the unit not operating as designed. I found the spray arms are not rotating, but the dispenser, drain pump and element are all operating as designed. I am ordering the sump/motor assembly and office to schedule return service due to the home being a new build and vacant. No water leaks observed during service. No one available to sign for receipt.; ordrng 1 W11460945 (Sump/motor assembly)"

Arrived on site to replace faulty control. Replace control and tested unit. Unit is now functioning properly. Job complete.

Arrived onsite and found unit operating with failed spark function. Found damaged supply wire. Repaired wire. Unit is now operating as designed. All checks good.

"Arrived on site for washer making a loud noise, can be heard threw the house. Customer recording loud banging noise. Found no errors stored. Ran diagnostics and all components pass. Found noise when tub moves. Removed panel. Found extra plastic on side of tub. Cut off additional sections hitting the tub. Verified operation. Call complete."

Arrived onsite for a range with the lower oven not heating. I tested the lower oven in a bake cycle and it displays feature not available. I power cycled the range and it works as designed. I explained to the customer that is a glitch in the software and if it does this ever again to power cycle it. Call complete.

"Arrived on site to install previously diagnosed parts. Customer signed damage waiver. Took pictures of damage around unit. Pulled out unit from cavity and installed valve kit, pressure regulator, water line, and ice maker. Tested unit, unit working as designed, no leaks detected, job complete."

Arrived on site to install previously ordered part. Replaced console. Test unit and is operas designed. No leaks present at this time. Job complete

"Arrived on site for dryer not allowing door to shut. Upon arrival confirmed door failure and found panel bent and damaged causing hinge and receivers to not align and shut correctly. Ordering W11402947 panel, W11568982 receiver hinge(2x) and returning with door hinges as well. Rescheduled customer for 02/27/24 to complete repairs.; ordrng 2 W11568982 (Receiver hinge)s and 1 W11402953 (Panel)"

"Arrived onsite for dryer not heating. On inspection found 248 vac at the terminal block, gain access to the back of the unit found the cutoff was OL. Installed a new cutoff and tested unit. The unit is heating now, informed the customer that the air is very minimal and to have the ductwork clean out. Customer is going to HD to buy the cleaning kit."

Arrived on site to test unit for no power. Found breaker was tripped. Turned breaker back on test unit by turning all burners on at the same time and unit worked correctly job complete.

"Arrived on site to test unit for not drying, customer stated clothes are still wet after cycle is complete and when they start another cycle itll shut off after a few minutes. Tested unit, found all components engaging, blower wheel has no restrictions, thermal cutoff and thermal fuse showed good resistance. Passed vent test. Replaced thermistor as precautionary, stated to customer that moisture strips tend to cut cycles short if it detects dry clothes in front of dryer. Advised customer to used a timed dry cycle to bypass moisture strips. Unit is running as designed, job complete."

"Arrived onsite and found unit freezing food in fridge, determined damper door sticking open occasionally. Replaced damper control, all checks good, advised customer on repair."

"Arrived on site to test unit for not drying dishes, tested unit found all components activating, heater is engaging and getting hot, noticed that customer is not using rinse aid, explained to customer that dishwasher is designed to run with rinse aid for best performance, do to plastic tub for safety reasons the element does not really hot like in older models and propping dishwasher open at the end of cycle will help it air dry, at this time unit is running as designed, job complete"

"Arrived on site for fridge making a ratteling noise . Found upper grill bracket holders twisted slightly causing noise when compressor is running . Tried to straighten them out ,but still making noise . Replaced grill and noise stopped . No water leaks detected at time of service. Job complete"

"On arrival verified complaint of not spinning or advancing cycle. Visual inspection of gearcase shows splutch dropped and cutting motor cover. Ran errorcodes and found F7e1 F7E5 F8e1 F7E7 checked ohms to motor is good, drain pump is good p. No water available to test valve. Recommend replacing water valve, gearcase, motor cover, belt, splutch, and actuator. Ordering gearcase, splutch, motor cover, belt, and valve rescheduling for 2/15; ordrng 1 W11454741 (Gearcase) and 1 W11239857 (Belt) and 1 WPW10427633 (Motor cover) and 1 W10721967 (Splutch) and 1 W11210463 (Water valve)"

"Arrived on site. Installed freezer door, handle and screws. Job complete"

"Arrived on site. Found small trace of dye on manufacture weld joint on drier,replaced defective drier from manufacture,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to test unit for not draining, tested unit found drain pump humming but not eliminating water, replaced drain pump and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for range needing previously diagnosed control board. Upon arrival reconfirmed issue and installed part. Tested unit and found range and cooktop working as designed. Call complete

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the hub assembly and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel wifi failure, I removed and replaced the control panel and tested. Unit is operating as designed. Customer attempted to reconnect the WiFi and the unit connected, but was unable to get the unit to connect to the app on their iPad. I recommended they contact the Whirlpool WiFi team if they needed assistance. Job completed"

Arrived onsite for a washer with no power. Upon arrival I checked the check the control and found that the led light was on and blinking but the ui was not responsive. I replaced the ui and found no change I then replaced the control and found that the ui cam to life and I tested the unit and found unit operating as designed

Adjusted flame height to recommended. Unit now working as designed. Job complete.

"Arrived on site to test unit for long dry times, tested unit found unit is heating, ran vent test and found vent is completely restricted, found that vent hose has water in the bottom of it, stated to customer to hire a professional and do hot use unit until the restrictions been removed, at this time job complete"

"Arrived on site for a dryer that is making abnormal sounds during operation. Inspected unit and work area. I did confirm the customers complaint and disassembled the unit. Found one of the rollers had semi broken, causing the unit to make unusual wobbling sounds. I replaced the rollers and idler pulley from the dryer repair kit and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite for scratch on the MW door. On inspection found the scratch on the bottom of the door. Ordering a new door. ; ordrng 1 W11173823 (MW door)

"Arrived on site to test unit for no ice production, tested unit found ice maker not cycling properly, replaced ice maker and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for washer showing f5E3 in diagnostics. Upon arrival confirmed issue and found error in diagnostics memory. Ran lock test in diagnostics and found it working but could latch in normal operation. Installed new control and tested unit. Found washer working as designed and latching lid. Call complete

Arrived on site for washer not completing cycles or drain cloths out of washer correctly. Upon arrival found f8e1 in diagnostics. Found correct water pressure and valve working as designed. Found drain line laying on the ground creating a siphon out of unit and not allowing it to fill or complete rinse cycle. Readjusted hose and found unit working as designed with no leaks. Call complete

"Arrived on site to test unit for vibration noise, tested unit found back panel vibrating against compressor, adjusted compressor lines and secured panel properly, noise is now gone, unit is now running as designed, no leaks detected job complete"

Arrived on site. Replaced freezer door and ice container checked door seal good.

"Arrived onsite to replace blower wheel, rollers and thermal fuse. Replaced all and tested. Customer was present and confirmed functionality. Job completed"

Arrived onsite for a refrigerator with damaged doors. I replaced the doors and badge. Call complete.

Arrived onsite for unit giving an odor. Upon arrival inspected unit. Found improper use of broiler. Lower compartment was being used for storage and items were getting scorched. Notified customer not to store items in compartment. Unit is functioning properly. Job complete

Arrived onsite for DW that is not responding. Upon inspection I found code f2e1. Button stuck/shorted. I attempted to run a normal cycle and found that the start button is not working I replaced the control and found unit operating as designed

Arrived onsite for a washer that seems to not operate properly. Upon arrival I I found the unit unplugged and i replaced a quick wash and found the unit operating as designed. I replaced the harness anyway as there could be a failure point in the harness that is not easily identified. I tested the unit in quick wash and found unit operating as designed no leaks.

Arrived on site to test unit for unit not getting to temp. Test unit and found average temp when set at 350? to be 358?. Job complete unit with in range.

Arrived on site for dryer door not latching . Found catch failed . Replaced catch . Customer is also having issues with timer . Found timer not advancing. Unit is heating properly . Ordering timer . Call to set return . ; ordrng 1 WPW10185982 (Timer)

Arrived onsite for motor noise symptom and repaired by replacing unit auger motor. Advised customer on possibility of defrost issues. All checks good.

Arrived on site for refrigerant not cooling. Found all components running.. found incomplete frost pattern. Unit has insufficient compressor. Ordering sealed system repair. Office will call to schedule. ; ordrng 1 W11209866 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Drier) and 1 Nitrogen (Nitrogen)

"Arrived on site for a washing machine that is not starting and is making a really loud sound. Inspected unit and work area. The customer advised that the unit made a grinding noise at the start of a cycle after running several loads. She showed me a video of this noise the unit was making, and Advised that she has not touched it since it started acting up again. I did confirm what sounded like the cam rubbing against itself underneath. I ran the unit through an auto test and found the unit working and operating as designed without replicating the sound. I went ahead and replace the cam and actuator to resolve the issue. I tested the unit again and could not get the unit to fault. The unit is working and operating as designed. Call complete."

Arrived on site with new part.. removed and replaced ui console. Reassembled and verified operation. Found vent is restricted in the wall. Advised customer vent needs to be cleaned. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the tub and installed a new heater. Transferred old parts to the new tub and tested the unit. Unit is operating as designed. Transferred the model/serial placard to the top left corner of the tub. No leaks observed during service, job completed. No one available to sign for receipt."

"Arrived on site to test unit for two right elements not heating, tested unit found elements are heating but customer stated that they are not getting hot enough, replaced right elements as previously and explained to customer that do to new regulations the elements are designed to cycle for safety reasons, explained to customer that her old oven worked differently and it will take time to get used to the way this range functions, unit is running as designed, job complete"

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the basket and the suspension. I tested the washer and all is working as designed. The unit was in the maintenance shop. Call complete.

Arrived onsite for dispenser not working. On inspection the dispenser was not responding to the touch. It has no lights on the ui. Ordering a new ui and control board. I checked the wires on the bottom of the fc door and they were good. ; ordrng 1 W11203289 (Ui) and 1 W11546690 (Control board)

"Arrived on site to install previously diagnosed and ordered part. Due to the tub gasket failure, I removed and replaced the tub gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace tub. Test unit and found new tub damaged in right front corner. Will order new tub office to reschedule ; ordrng 1 W11409866 (Tub) and 1 2hourjob (2 hour job)

"Arrived onsite for freezer lid not sealing. On inspection the lid was not sealed to the chaise, a new gasket had arrived before the appointment. I heated the gasket up again and was able to get the lid to seal. Informed the customer to leave it shut for a few hours."

"Arrived onsite for dishwasher leaking. On inspection I ran the diagnostic cycle without any leaks, looking at the inner gasket and that the corners are starting to,flatten out and that might be what is causing the leaks. Customer is going to run the unit during the day to see when the leak happens. Had no leaks during the service call today. Saw no evidence of a leak on the unit, saw where the water evidence was on the floor. If customer call back will return with inner gasket and the lower spray arm."

"Arrived on site for a wash machine that wont start cycles. Inspected unit and work area. The customer advised that the unit was working just fine until they had a power outage and since then, they have not been able to get the unit to start. He said the unit up on a quick lifecycle and I can immediately hear, a buzzing sound underneath the unit not spinning. Checked underneath and did not find any improper connections. I changed the capacitor and tested the unit again. I found the unit still doing the same thing. I went ahead and checked underneath the washer as the unit was trying to run and found the noise coming from the actuator. Went ahead and replaced the actuator and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site to test unit for condensation buildup, customer stated that whenever they open unit the steam gets on the console touchscreen it starts acting erratic. Also customer stated that time on clock is always running ahead. Advised customer to connect unit to WiFi to get the updates and to cover food to prevent condensation buildup on console per whirlpool recommendations. No error codes at this time, all components engaging, unit is running as designed, job complete."

Ive done site to install previously diagnosed part. Inspected unit and work area. I replaced the user interface assembly and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site to install previously diagnosed parts. I replaced the inner door, hinge, and interlock switches. Tested the unit and the unit began to work and operate as designed. Call complete."

Arrived onsite for a refrigerator with a damaged door. I replaced the FC door. Call complete.

Arrived onsite for previously diagnosed parts. Installed the cut off in the dryer and tested the unit. The dryer is heating now.

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the basket and tub ring. I also found one of the suspension rods broken and I replaced the suspension. I tested the machine and all is working as designed. No water leaks were present at the time of service. Call complete.

Arrived onsite for a oven that is under cooking items. Upon arrival I perform a temp test with Preheat set to 350?F got to 380?F the high 359?F preheat set to 350?. I then averaged the highest temps and the lowest temperatures and found that it was 347.5?F I calibrated the unit and tested the unit and found the temps at 359.5?F the unit will have better performance now.

"Arrived on site to test unit for load and go drawer issues, customer stated that they put a drain pan under unit and and now the bottom drawer is slightly rubbing, inspected and found feet are out but anymore extension will cause unit to get off balance more easily, advised customer to call installers to see if they can come up with any solution, at this time unit is running as designed, job complete"

"Arrived on site to test unit for no operation, customer stated the DW shutoff during a cycle and wouldnt power back on. Tested unit found unit receiving proper voltage, but control board and console were not responding. Replaced console and control, tested unit, unit is now running as designed, no leaks detected, job complete."

Arrived onsite for broken cooktop. On inspection found the cooktop had dents and the ui panel had dents. Replaced both cooktop and panel. Tested unit and it is operating as designed.

Arrived onsite for a washer that bangs around badly even with a small load. I found the holes not punched thru the basket. I change the basket and tested the washer. All is working as designed. There were no water leaks present at the time of service. Call complete.

"During inventory of needed parts, found damaged motor switch assembly housing, needed housing parts to complete repair. Advised customer on rescheduling. ; ordrng 1 W10833182 (Switch cover) and 1 WPW10681777 (Switch button) and 1 WPW10469579 (Spring) and 1 W10833182 (Switch cover)"

Arrived onsite and replaced brackets kit. Unit is now operating as designed. Ordering freezer door switch to complete the repair. Advised customer on repair and needed switch. ; ordrng 1 W11396033 (Switch)

"Arrived on site to test unit for agitator ripping clothes, tested unit found no errors, all components are activating properly, inspected basket and agitator and could not find anything that could be causing torn clothing, customer stated that clothing is being torn every wash but could only provide one torn pillow as a example, advised customer to load unit properly and for lighter fabrics use wash bags, at this time unit is running as designed, job complete"

Ive done site for a refrigerator that is making a buzzing noise and is not making ice. Inspected unit and work area. The customer advised that the unit stopped making the buzzing sound and has been making ice. They advised they did not know exactly what was causing the issue. I tested the unit several times and could not get the unit to emulate any abnormal sounds. Did advise the customer to keep an eye on the unit and to call us if any other issues persist. Call complete.

Arrived onsite to install previously ordered parts. Upon arrival I attempted to install the new controls and accidentally broken the ui ribbon cable connector. I ordered the console/ui and will have the office reschedule ; ordrng 1 W10861738 (PANL-CNTRL)

Arrived onsite for ice machine not making ice. On inspection found 3 slabs of ice sitting on the grid cutting. Removed the slabs and found the broken wire on the grid. Installed a new grid and the unit was making ice when I left. No water leaks detected during service.

On arrival verified complaint of unit Ui not responsive. Found ui is not responsive. Disassembled unit and found vent seal is drooped and not fully sealing. Replaced the vent assy and ui. Documented with TL of multiple failures. Spoke with Andrew to document 7738433724