"Arrived on site for no cool. Unit powered on compressor not running,removed cover found start device not fully secured to compressor,powered unit off,secured starter correctly to compressor powered unit on compressor powered on."

"Arrived on site for water leaking. Diagnosed an obstruction in the drain extension,replaced drain extension."

"Arrived on site for no ice and lights off. Per customer ui and all lights off,ui unresponsive,at time of visit ui working correctly,informed customer issue could possibly be due to the main control and that the main control is on a factory backorder with no eta. Ran diagnostics E2 error code,ran harvest test failed,diagnosed a defective icemaker. Replaced icemaker assembly,power cycled unit to clear error code,ran harvest test passed,ran fill test passed.

"Arrived on site. Removed cover ohmed heater good,installed new defrost thermistor,secured thermistor with foil tape and a zip tie,replaced the ui and main control"

"Arrived on site to diagnose refrigerator that was not cooling as well in the RC. On arrival customer informed me that there was ice on the back wall of the freezer. Removed evap cover and found soft frosty ice around the evap but not on it. Asked customer if door was ever left open, and it had been left open for extended periods of time / not fully closed. This allowed excess moisture to work into the freezer and collect around evap, but unit is defrosting. I melted down the remaining ice and sealed the fill tube hole and cap tube holes in liner with permagum.

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the air diffuser and found a defrost issue with the unit. Checked all components and found everything to be good except found one of the heater connectors backed out of the plastic cover potentially causing an issue with defrost. Spoke to CS and was advised that based on all my other checks, that would be the most likely scenario with the failure. Advised the customer to keep an eye on it over the next several weeks and a call back if any other issues persist. Call complete."

Arrived onsite and found unit operating with heat but heat was riding into the top of the cabinet because the airflow was not being pulled through the drum across the heating coils. This would also result in an irregular heating cycle as the cycling thermostat would overheat quickly and take longer to cool. Additionally found new pulley canted and prone to let the belt pop loose under stress. Adjusted the pulley to operate properly. Explained and explored everything thoroughly with the customer. Advised that based on todays findings I am more convinced that the heating problem will be solved with the duct being installed. Customer agreed to try the duct. Ordering the duct to return and repair Friday.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both cam and belt and tested the unit. The unit ran as designed. Call complete.

"Arrived on site for a wall oven that has a light out in the upper oven and had tripped the breaker at one point. Inspected unit and work area. Confirmed the customers complaint about the boat being out but the customer advised the unit wouldnt turn on immediately after a trip the breaker. She advised the upper oven wouldnt allow her to make selections but she was able to use the lower oven. I ran through diagnostics and did not find any stored error codes. Tested the unit in manual diagnostics and found everything working properly. Attempted to replace lightbulb and found the bulb did not allow the unit to light. Ran the unit through a bake cycle at 400? and found the unit heating and operating as designed for over 20 minutes. Remove the back cover and found that one of the wires had grounded and exploded the light socket. Ordering wire harness, Appliance manager, and light socket for repair. Rescheduled customer to 5/4.; ordrng 1 W11225364 (Wire harness) and 1 W11261169 (Appliance manager w/o power) and 1 W11325541 (Light socket)"

"Arrived to inspect no draining. The unit had 9-1 error stored and I attempted to flush it via vacuum at the drain, with no change. I removed it from the cabinet and found the drain line incorrectly installed at the side, causing it to bend and kink, greatly restricting flow. I corrected the routing, reinstalled the unit and tested. The draining issue was resolved and I tested several times, with no further issue. I advised the CX to reduce the amount of detergent to one tablespoon and half that if a water softener is installed. I set the rinse agent dispenser to setting 1, the correct setting for this area. No leaks observed during service."

"Arrived on site for complaints of flashing light light. Upon arrival customer had unit running a normal cycle. Customer stated that after the electrician fixed the voltage issue, it has only happened once. Ran multiple cycles and could not duplicate the issue. Inspected all hoses, connectors, sump, pump, valve, and anywhere else looking for water leaks. The unit is not leaking water. Completely dry under unit and nothing dripping while unit is running. If issue continues we will need a new float switch and control. Job complete."

"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the6 found the unit not cooling properly and could hear a humming noise in the freezer section and when they removed the ice bin, the unit began to cool properly again. I inspected the RC evaporator and found it good. I disassembled the FC section and found a large block of ice in the upper right corner of the evaporator and the evaporator had a good frost pattern. It appears that the FC door had been left cracked/open and allowed warm air into the FC section and caused the ice build up. I forced the unit into defrost and tested the element and thermistor and both are good/within range. I cleared the ice from the evaporator and tested in diagnostics test #4. Unit is operating as designed. Recommended that the customer make sure the freezer door is completely closed/sealed at all times. No water leaks observed during service, job completed."

"Arrived to inspect moisture and freezing in RC. I found the door was badly warped and would not seal in the lower right corner. The door will need to be replaced, but in the interim, while waiting for the door, I was able to temporarily get it to seal. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 LW10599404 (RC Door)"

"Arrived on site to test unit for freezing food in RC, tested unit found damper is not shutting causing a constant flow ow cold air into RC, will need refrigerator damper and thermostat kit to fix issue, the parts are no longer available, office to get authorization and reschedule if necessary ; ordrng 1 5304482075 (Refrigerator damper and thermostat kit)"

Arrived to instal previously diagnosed and ordered part. I removed the failed control and installed the replacement. I tested the unit and verified correct light operation and the unit heated as designed. Operational test good.

"Arrived to inspect unit not starting. I found the latch assy had failed and after bypassing, I was able to test. The unit made excessive noise, including a scraping noise and I found the gear case leaking oil, the slider was mismolded and rubbing against the shifter (long term) and the rotor damaged from incorrect slider engagement.

"Arrived on site for cooling complaint. Per customer loud noise from freezer then unit completely stopped cooling in both sections,at time of visit unit cooling,per customer unit has cooled correctly for 2 days. Diagnosed unit didnt exit out of defrost causing unit to completely warm in both sections,replaced the main control,ran diagnostics thermistors and fans passed."

"Arrived on site. Installed icemaker assembly,ran diagnostics passed icemaker filled with water. ; used 1 W11284458 (Icemaker) from stock"

Arrived on site for buttons not working correctly. Inspected unit and verified proper voltage at the wall. Tested with cup of water and unit is heating correctly. Vent and light working properly. All other functions working well. Checked all buttons and they are responding and working. Job complete.

"Arrived on site to inspect refrigerator with no ice making or water dispensing. Upon further inspection, the customer advised that the unit recently stopped making ice and dispensing water. Tested the water dispenser and no water dispensed. I removed the lower RC drawers and the evap cover to expose the water reservoir and found it frozen. Also found air leaks within the air duct, and evaporator cover assembly. Due to recent issues with the center mullion not being seated properly at the bottom of the unit, I inspected the mullion at the bottom corners of the FC and RC doors and found small gaps in between the liner and door gasket (photos). I contacted techline and spoke to Drew and advised of the complaint and my findings. Provided photos to Drew and he provided SR#7733525926 and advised the unit is non-repairable. I advised the customer of my findings and conversation with techline and provided the SR# to them and that someone from the manufacturer would contact them in 48 to 72 hours. I advised that no repairs could be made at this time as its been deemed non-repairable. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator with ice/frost built up. Upon further inspection, the customer advised that the water filter has been getting ice built up inside. I removed the filter and found ice at the ports of the filter. I found the water reservoir is frozen and the lines have frozen as well. I inspected the door sealed and found that the right RC door is not sealing properly at the bottom left corner at the mullion. Using my level, I checked the mullion and found a gap approximately 1/8-1/4 wide (photos). I placed my flashlight at the bottom left corner of the RC section and closed the RC door and found that I could see the light from my flashlight (photos). I one and spoke to Steve and advised of the complaint and my findings. I forwarded three photos of the gap and the insulation sticking out from the cabinet around the mullion. Steve advised that the unit is non-repairable and provided SR#7733524609 and advised that a representative would contact the customer following review of the file. I advised the customer of my conversation and that someone would contact them within 24-48 hours. No water leaks observed during service, job completed."

"Arrived on site to inspect range cooktop burners not igniting properly. Upon further inspection, the customer demonstrated the issues theyre having by turning on the front right burner and showing me that the middle burner ignitor wont turn off. I found the customer is not running the knob far enough to turn the ignitors off once the burner ignites. I demonstrated how the cooktop burners/ignitors operate. No repairs needed at this time. No ga leaks detected during service, job completed."

Arrived on site for refrigerator with slow ice production. Inspected unit and work area. Measured temperature in ice maker housing at 13?. Customer stated that he empty ice container at 10 oclock the night before. Counted ice maker cubes and found 34 or 35 cubes. Per diagnostics mode and checked ice maker fault codes and found E5 timed out cycle. Ran harvest cycle and found ice dropped. Ran fill cycle and ice maker filled. Called Whirlpool tech support and spoke with Ed. Ran optics test and ice fan test. Found fault is with thermistor on ice maker. Will need to replace ice maker with control. ; ordrng 1 WPW10589837

"Arrived on site for Refrigerator not dispensing water. Tested unit and was working but had low water pressure. I replaced the valve and water pressure was better. No water leaks detected during service, job completed."

Arrived on site for lg dryer. Inspected unit and work area tested element and was still good only the fuse went bad when CX had vents cleaned the tech was testing the airflow and caused fuse to short out. Replaced it with new one and unit is now operating as designed. Job completed

"Arrived on site for Refrigerator not cooling and making noise, inspected unit and work area. Tested temperatures FC 08? RC 49?. The unit was completely frozen on the FC, the ice maker water dispenser housing had fallen off and when the unit would call for ice it would dispense water straight down to the evaporator cover. Advised CX to fully defrost unit for 48hr and then turn it back on and let it cool for 24hr before they start using it. I also explained the defrost procedures. No water leaks detected during service. Job completed."

"Arrived on site for washer having soap left in dispenser. Inspected unit and work area. Tested operation to verify failure. Found inlet valve activated not letting water to unit. Measured voltage to inlet valve and found correct. Found failed inlet valve. ; ordrng 1 WP22003245 (Inlet valve assembly)"

Arrived on site for refrigerator making abnormal noise. Inspected unit and work area. Tested operation to verify failure. Found ice maker at fault and noise occurring when when ice maker rotates. Called Whirlpool tech support and spoke with Joel as work order documented to. He stated to replace ice maker (Sr#7733524135). Found no ETA available on icemaker office to schedule when ETA is available.; ordrng 1 W11284458 (Ice maker)

Arrived on site for oven not heating to correct temperature. Inspected unit and work area. Performed temperature on bake mode at 350?. Measured first 3 cycles and found average temperature at 352?. Home is still vacant and customer was not site. Unit is operating as designed.

"Arrived on site for dryer not heating. Inspected unit and work area. Tested operation to verify failure. Measured incoming voltage to unit and found correct. Disassembled unit and tested fuses and element. Found failed element. Removed failed element and installed new. Assembled unit and tested operation. All working as designed.

Arrived on site for dryer door gasket falling off. Inspected unit and work area. Removed door and gasket. Glued new gasket in and added painters tape for temporary hold until glue drys. Spoke with customer on service performed. Job completed.

Arrived on site for refrigerator high temperature flashing intermittently. Inspected unit and work area. Measured temperature in FC at 3? and RC at 39?. Performed diagnostics mode and tested thermistor and found reading correct. Checked FC frost pattern and found good. Called Whirlpool tech support and spoke with Chris. Went ver prior testing. Checked temperature history and found all within range. No failures found at time of service. No water leaks detected during service. Spoke with customer on user care guide and operation.

"Arrived on site for dishwasher intermittently draining. Customer stated that last cycle would not drain and would power unit off at switch then run cancel drain. Inspected unit and work area. Found unit under heater rework. Per diagnostics mode and checked fault codes. Found fault F9-E1 no drain, FA-E1 dispenser fault, F7-E1 single wash motor fault and F8-E2 inlet valve fault. Ran automatic test mode and found fan coming on and off, not as designed. Found failed vent assembly. Will need to replace vent and heater under rework. . Uninstalled unit and removed failed heater, installed new. Reinstalled unit and gained access to vent assembly. Removed failed vent assembly and installed new. Assembled unit and powered on. Performed diagnostics mode and activated test cycle. Monitored test operation and found unit working as designed. No water leaks detected during service.

"Arrived on site to install previously diagnosed parts, installed parts and tested icemaker in harvest. Unit is now operating as design. No water leaks detected during service.

Arrived onsite to re diagnose ongoing bearing sound. Customer wanted a second opinion. Tested and determined drain pump bearing is causing the concerning sound. Replacing the drain pump will reduce the sound. Customer is going to replace drain pump with pump they already have on hand. No charge due to callback status and misdiagnosis.

"Arrived on site to inspect microwave venthood light issues. Upon further inspection, I tested the light and it failed to turn on. I removed the cover and attempted to remove the bulb and found it broken inside the socket housing. I lowered the bottom panel and removed the socket and removed the remainder of the bulb. Also found the bulb element was bad. Customer advised they would purchase another bulb elsewhere and I placed the unit back together. Job completed."

"Arrived on site to inspect upright freezer not cooling. Upon further inspection, I found t(e unit plugged in and warm inside the compartment. I found the evap fan on and the compressor on. I inspected the evaporator and found it dry with no frost pattern. Checked amp draw to the compressor and got .33amps and the compressor was very hot to touch. I found what appeared to be old refrigerant oil on the heat exchange and return lines.

"Arrived on site to inspect cooktop error codes. Upon further inspection, I found the display showing F47 error. I removed the cooktop and found the fuse for the right side burners was blown. I advised the customer that theres needs to be a 3/16 cutout in the cabinets below the unit to allow for airflow or they will need to keep the cabinet doors open to allow the unit to vent while using the unit. I am ordering the module and the back right hot plate and CNOTE-LSO PER CUSTOMER REQUEST. Office to,schedule return service due to the availability of parts. I will return with all prescreened parts. ; ordrng 1 W10857232 (Module) and 1 WPW10396549 (Large hot plate) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

Arrived on site for microwave light not working. Inspected unit and work area. Replaced socket housing as it was kinda melted and will also need a control panel because light wont shut off. CX is requesting timeframe after 12:30 pm on 04/29/22. Office to order parts and contact CX for timeframe. ; ordrng 1 W10918931 (Panl Control)

"Arrived on site for range not browning, inspected unit and work area. Tested temperatures in oven and recorded 5 readings and average out the temp in oven. Found unit was calibrated -20? I adjusted the calibration back to 0?. Unit is heating as designed. Advised CX to use lower rack or adjust racks in better position to get a better browning. No gas leaks detected during service. Job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the outer door glass being damaged and per previous techs diagnosis, I was removed and replace the outer door glass. On arrival, I was inspecting the work area and found one the handle screws missing and the inner bracket missing. Customer advised they didnt know where the parts were. I am rescheduling the repair due to lack of parts and ordering the handle screws, bracket, nameplate, and more screws to complete the repair. Office to schedule return service. No gas leaks detected during service. ; ordrng 2 W11428245 (Handle screws)s and 1 W11389703 (Bracket) and 1 W11178521 (Nameplate) and 4 W10837731 (Screw)s and 3 WP3400832 (Screw)s"

"Arrived on site for Refrigerator light, inspected unit and work area. Found FC light bulb missing. Installed new light. Tested unit and is now operating as designed. No water leaks detected during service. Job completed."

Arrived onsite for continued ice maker issues. Upon arrival found ice bin half full with clumped up ice. Was in constant communication with SW and check all things that are aware of and could not conclude at this time a good repair. Customer will keep an eye on unit and take pictures that could help. Customer would like us to research and reschedule to get this taken care of if she continues with issues

Arrived onsite to install previously diagnosed parts replaced KEURIG module and now water leaking from motor assembly. Need to order motor assembly. Office to reschedule ; ordrng 1 WR60X34047 (Motor and bracket assembly)

"Arrived on site for customer complaint of door popping open when the other door closes. Found door gaskets to be good, found no issues with unit at time of service, return air was clear.

"Arrived on site to inspect refrigerator for multiple issues. Found ice door missing and housing which supports the ice door is broken and is a non serviceable part, so would need the freezer door which is discontinued. Found water filter head is leaking and needs replacing, found noise is normal during defrost. Unit needs freezer door, ice door, filter head, and cap. ; ordrng 1 LW10234239 (Freezer door white) and 1 Cnote (Office to reschedule) and 1 Cnote (Auth) and 1 Cnote (Door is discontinued)"

"Arrived on site to inspect unit for not powering on, found failed control, no power getting to UI from main control. Power supply tested good, ordering control and capacitor. ; ordrng 1 W11293971 (Control) and 1 W11245979 (Capacitor)"

"Arrived on site. Replaced defective pump and tube,ran water through system no leaks at drain pump or tubing connections."

"Arrived on site for no ice. Found harness sleeve cut,checked wires no visible damage to wires,ran diagnostics,icemaker passed harvest test ran thermistor test passed,ran bucket test passed,ran fill test passed. Unit passed all diagnostic.

"Arrived on site to inspect unit for large oven not heating properly, i preheated oven to 425, unit tested good at time of service."

"Arrived on site to inspect unit for giving error code, found F5E3 error code, found failed door latch, I replaced latch, unit tested good.

"Arrived on site to inspect unit for not draining properly during defrost, found clog in drain line, I used steamer to defrost drain line and reposition the drain pan, unit tested good,

"Arrived on site to replace drain pump, it was the wrong pump, spoke with Shana and she submitted parts research.; ordrng 1 Cnote (Office to reschedule when we get the parts research handled)"

Arrived onsite for UI unresponsive and found control responsible. Replaced control. Unit is now operating as designed. All checks good.

Arrived onsite and found fresh food evap frozen through. Found drip pan warped and allowing ice build up to block airway. Melted ice and replaced pan. Advised customer to perform a thorough 24-48hr defrost to reset. Completed repair and advised customer on status.

Arrived onsite and found drain trap clogged with hair. And other debris. Cleared drain trap and advised customer on solution. All checks good. Unit is now operating as designed. All checks good.

Arrived onsite and found solenoid stuck in drain position even while not under load and timer not advancing. Unable to reach contact for approval while onsite. Office to reschedule. ; ordrng 1 WD21X10268 (Solenoid) and 1 WD1X1316 (Arme and link)

Arrived onsite for bad bearing one the pump motor. Replaced sump and motor. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived onsite for refrigerator not keeping temp in RC. Upon arrival inspected unit. Found items in freezer are at temperature. RC section was cool. Customer stated had recently moved stuff out and unit seems like it was cooling. Found some frost in freezer compartment. Removed evaporator cover and found good frost pattern but vent was clogged with frost. Unit is garage, Door may have been left open causing air duct to frost and block air flow to RC. Removed frost and restored air flow Unit is functioning properly. Job complete"

"Arrived onsite for range not keeping temperature. Upon arrival tested temperature sensor. Recorded 1095 ohms at room temperature. Ran bake function and unit did preheat well. Monitored cycling and found around the third cycle the ignitor was intermittent having issues igniting. Called tech line for assistance. Tech recommended checking for Loose connection to ignitor from harness and Checking the grounding screw on the burner, insuring screw was tight and secured. SR#7733535923. Ordering spark igniter and to perform techs recommendations. Office to reschedule ; ordrng 1 W11524031 (Ignitor) and 1 W10898291 (Spark module)"

"Arrived onsite for humming electrical noise during microwave heating cycle. Sounds like high voltage component early failure. BAD transformer, mag cap and diode. Customer will consider option before committing to repair.

"Arrived on site to inspect unit for not spinning, found gearcase failed and stripped cam. I replaced gearcase and cam, I calibrated unit, and unit tested good."

"Arrived on site for refrigerator not working correctly. Upon arrival confirmed issue. Found fc door gasket falling off of door due to separating liner, found extremely dense defrost build up in entire fc compartment with ice building up within liner and air intakes. Found ui deli control corroded from ice maker leak. Found little/no frost on rc coil but found large amounts of water on rc inner liner and dc voltage failures through unit. Will need to report findings to ahs that unit has extensive part/liner failures that are non-repairable. ; ordrng 1 Cnote (Needs ahs reporting)"

"Arrived on site to replace previously ordered parts for dishwasher. Replaced console and ui, and found control also damaged. Control will need to be replaced to complete repairs and office to set return appointment after autho is provided from AHS.; ordrng 1 W11462458 (Control), states that autho needed"

"Arrived on site to install previous diagnose part. I gained access to the capacitor and replaced it. I ran a diagnostics cycle and found the unit losing power and shutting off. I gained access to the control and tested the motor windings. I the motor ohming correct. I checked the drain pump at the control and found it showing 2.5 kohms. I gained access to the drain pump directly and found it oh I g out at 20 ohms. I am ordering the wiring harness. We will replace the harness, drain pump and control. When we return. The office will reschedule when we have eta on the part.; ordrng 1 W11450610 (Lower harness)"

"Arrived on site for dishwasher showing er error. upon confirmed error and found no other response from unit. Found signs of extensive part damage to door suspension system, hinges, ui touch pad damaged. ; ordrng 1 Cnote (Needs ahs reporting.)"

Arrived on site for fridge not making ice . Ran manual harvest tray not filling . Ordering valve and icemaker . No water leaks detected at time of service. Call to set return ; ordrng 1 W10498995 (Valve) and 1 W11321603 (Im) and 1 W11314499 (Harness)

"Arrived on site for oven not going over 140, found foil lining bottom of oven . Foil was blocking air vents and not allowing heat into oven cavity . Removed foil and ran preheat , unit reached 350 . No gas leaks detected at time of service . Instructed customer on foil use . Job complete"

Arrived on site for control display . Found display changing time and cycles and flashing time . Ordering ui control and main control ; ordrng 1 W11565024 (Control) and 1 W11378949 (Ui)

Arrived on site for wheel issues . Found upper rack adjuster on left side has failed . Ordering adjuster kit . No water leaks detected at time of service. Call to set return ; ordrng 1 W10712395 (Adjuster kit)

"Arrived on site to diagnose a washer that is shaking during spin. Found no failures to unit at this time, but unit not leveled. Leveled unit and all is working properly at this time. No leaks were found at time of service. Svc/Lbr

"Arrived onsite for refrigerator indicator lights intermittently chiming. Upon arrival found temps good. Indicator light was for door open. Vacation mode and lock mode were also intermittent. Called tech line for assistance. Put into diagnostics mode and found F6E1 communication error , F3E8 which tech believes is non relevant. Recommended replacing HMI/UI control. SR#7733524834. Ordering parts. Office to reschedule ; ordrng 1 W11430637 (UI panel) and 1 W11394709 (Fasia)"

"Arrived onsite for refrigerator not cooling properly in freezer compartment. And not making ice. Upon arrival found freezer door not closing properly. Found ice sheet at base of cabinet and frost buildup. Items in freezer were semi frozen. Removed items and inspected. Found clogged drain line causing back fill into cabinet, freezing and keeping door from shutting properly. Cleared ice and drain line and tube. Tested unit and unit is functioning properly. As temperatures stabilize icemaker should continue making ice. Job complete"

"Arrived onsite for washer not spinning clothes out correctly and making a grinding sound. Upon arrival put unit in diagnostics and found stored error code F7E4 basket re-engagement failure, F6E3 communication between ACU and MCU has not been detected. Cleared codes and tested. Test cycle got hung up in spin test and did not complete. Checked error codes again and same. two codes plus off balance load triggered after. Called tech line for assistance. Tech recommended Checking basket splines, Replacing gearcase, clutch, slider all at once and Possibly basket. Provided SR#7732071281. Also ordering Control. Went to inspect underneath unit and could not remove rotor bolt. Will need to drill out. Ordering stator and additional parts to complete the repair. Office to reschedule ; ordrng 1 W11195971 (Stator) and 1 W10752189 (Bolt) and 6 W11027980 (Stator screws)s and 1 W11419171 (Control)"

Arrived on site for a refrigerator thats not dispensing water. Inspected unit and work area. Confirm the customers complaint and check the filter. Use the bypass cap to bypass the filter and still cannot get water to dispense. Checked the tube coming from the valve up to the top of the refrigerator and found no water inside the tube. Was able to blow through the tube signaling there was no blockage of ice. Checked voltage going to the valve and found proper voltage. Replaced filter had assembly and tested the unit. Still had the same issue. Ordering dual valve and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11548535 (Valve)

Arrived onsite for refrigerator not keeping temperature in RC section and night temperature alarm going off. Upon arrival took temps. FC at 0 degrees and RC at 32 degrees lower compartment/37 degrees upper compartment. Talked to customer and no issues with food going bad. Temperature alarm was blinking but according to customer had never reset even after repair. I reset alarm and unit cleared and displayed current temperature. Talked PR and confirmed nothing else to do at this point. Customer will monitor.

Arrived on site to install previously diagnose parts. Inspected unit and work area. Went over all my loads and found all loads within range. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site for a washing machine that is making awful sounds and is not completing cycles. Inspected unit and work area. Found one of the suspension rods not secured on the top of the cabinet causing the basket and tub to lean towards the back right corner. Checked the suspension and found that the suspension was weak and bouncing all over the place. Replaced the suspension and tested the unit. The unit is now working as designed. Call complete.

Arrived on site to diagnose a refrigerator that was not cooling properly. Found no failures to unit at this time and customer advised unit started working after humidity control was turned on. Explained humidity control operation and no further repairs needed. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found collar for drives haft slipped preventing shaft from contacting bucket. Repositioned collar and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a range with damage to glass top. Found scrach on glass above rf burner. Issue is cosmetic only and I advised customer that cosmetic issues are only covered in the first 30 days.

"Arrived on site for dryer making loud . Found pulley filing . Replaced tension pulley and cleaned out

Arrived on site for washer banging around . Ran diagnostics got off balanced load . Ran diagnostics wash and was getting a bad wobble in high spin . Ordering gearcase and wash plate . No water leaks detected at time of service. Call to set return.; ordrng 1 W10834890 (Wash plate)

"Arrived on site ,installed ceramic element bracket . No other issues found . Job complete"

"Arrived to inspect door issue. I found the right door was incorrectly installed and leaning to the left. I corrected the misalignment, squared the chassis and set the door height. Operational test good, no leaks observed during service."

"Arrived on site and inspected dishwasher and found heating element is disconnected after resetting dishwasher is now operating properly. Discussed correct detergent usage and drying expectations. No water leaks detected at time of service, job complete"

Arrived onsite and found dryer motor overloading and cutting off during the first minute of use.

Arrived onsite and found unit operating with failed actuator. Ordering actuator to repair. Office to reschedule. ; ordrng 1 W10913953 (Actuator)

"Arrived onsite for refrigerator door falling off. Upon arrival inspected unit. Found RC door setting lower than normal. Upper hinge also failed. Called tech line for assistance, provided SR#7733515186. Tech stated mor that likely the hinges needed replacement. Did not see convincing evidence that hinge was bowed. Also mentioned it could be a faulty door. Ordering hinges and door to cover bases. Office to reschedule. Notified customer to exercise caution when opening and closing door. Door is in place but not completely secured. ; ordrng 1 W11568758 (Top hinge) and 1 W11311416 (Lower hinge) and 1 W11311686 (Door closer) and 1 W11266052 (Foot bracket) and 1 W11395845 (RC door) and 1 WPW10257201 (Door cam) and 1 W11037957 (Bracket) and 1 W11223753 (Badge)"

"Arrived on site to inspect refrigerator liner hot to the touch. Upon further inspection, I found the outer liner and the center mullion was hot to the touch. I pulled the unit out and inspected the condenser motor that was recently replaced and found it to be defective. I removed and replaced the motor and retested and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site for dishwasher continue leaking. Inspected unit and work area. Found bottom spray arm not connected to sump again. Performed diagnostics mode and found diverter getting stuck intermittently and spray arm holder not holding spray arm on. Called Whirlpool tech support and spoke with Orlando (SR#7733513094). He recommended to replace sump assembly. Schedule return for Monday the 2nd, due to customer availability.; ordrng 1 W10861526 (Sump assembly)"

Arrived onsite for power issue and latching issue. Determined that control occasionally is unresponsive due to often reported power outages in the neighborhood and that resetting the power to restore function is a normal part of operation. Made adjustment to the door alignment to improve latching. Unit is in good order and operating as designed.

"Arrived on site to inspect refrigerator with ice built up behind crisper drawer. Upon further inspection, I found the RC evaporator with ice built on it. I found the drip pan bowed in the center. There is too much ice to remove the evap cover to inspect the fan, damper and thermistor. Also found the right RC door gasket torn. Per service point #W11092686,No water leaks observed during service. I had the customer sign the waiver of damages from defrosting refrigerator and recommended that they pull the unit out and unplug it approximately 48 hours before we return to allow the unit to defrost. Also recommended they place towels around the unit to help absorb water that may leak.; ordrng 1 WPW10248595 (Damper) and 1 W10846057 (Rt RC door gasket) and 1 W11087438 (RC fan/harness) and 1 W11457241 (Drip pan kit)"

"Arrived to inspect broiler burner issue. I found both the broiler and bake burner venturi intakes set fully open, causing too lean of an air to fuel ratio and allowing excessive unburnt gas to escape the burner. I corrected the Venturis and set them to match the residences elevation and tested. Two of the burners required adjustment. Operational test good, no gas leaks detected during service. I contacted the safety team and reported my findings, SR# 7733472386."

Arrived to instal previously diagnosed and ordered parts. I installed the replacement burner and caps and verified correct operation. No gas leaks detected during service.

"Arrived on site to test unit for food thawing out, tested unit found FC gasket has fallen off on 3 sides creating a big air leak, a lot of frost buildup in FC, pushed gasket into slot but its very loose, need new gasket to fix issue office to reschedule ; ordrng 1 WR14X31558 (FC gasket)"

"Arrived on site to test unit for water leak, customer stated that leaks is coming from around the door right side, tested unit found door gasket has popped out , inspected gasket, gasket is good, installed gasket back into place, ran unit through diagnostics,all compressor running good, no leaks detected job complete"

Arrived on site to diagnose a refrigerator that is not cooling. Found wire disconnected from overload. Repaired wiring and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site for water dripping. Found excessive moisture in dispenser compartment,traced moisture to around dispenser housing diagnosed unit will need a freezer door ; ordrng 1 LW10918659 (Freezer door)"