Service History 254 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78745

Scott

Job Details: 12/27/2022

"Arrived on site ,replaced harness ,cam,belt and cap, belt shield and screws . Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL FREEZER

Model ER2CHMXPB03

Near Round Rock, TX 78681

Cliff

Job Details: 12/21/2022

Arrived on site to replace previously ordered parts for refrigerator. Prior to replacing compressor inspected evap and found oil on lower right side. This indicates a refrigerant leak in coil. Evap cannot be repaired. Informed customer on findings and documented oil in sd pics.

We serviced a

KITCHENAID REFRIGERATOR

Model KBRS22KWMS7

Near Austin, TX 78705

Scott

Job Details: 12/21/2022

Arrived on site for ice building up in bottom of fresh food section . Found ice building up around air hole for crisper air . No frost build up in freezer. Ran diagnostics. Dampener door is operating normally. Found blockage in air channel in liner . Unable to tell if its a temporary ice blockage or collapsed air channel. Recommended customer shut fridge down 24-48 hours and if blockage returns then is an air channel issue and non repairable. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519FS0

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2022

"Arrived on site to inspect microwave error code. Upon further inspection, I attempted to test the unit and when I pressed start, the display showed the open/close door error. I removed and replaced the interlock kit and tested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS965CIAM01

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2022

"Arrived on site to inspect refrigerator filter leaking water. Upon further inspection, I found the filter not pressed all the way into the filter head and the housing door open. I demonstrated to the customer how to properly push the filter in and close the door. Tested the water dispensing and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS00

Near Spicewood, TX 78669

Luis

Job Details: 12/21/2022

"Arrived on site for led issues. Diagnosed a defective led module per service pointer removed all leds,installed updated led modules all leds working as designed.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS02

Near Georgetown, TX 78628

Maurice R

Job Details: 12/21/2022

Arrived onsite for oven not heating correctly. On inspection found the oven temperature range from 340? to 380? . I found that the unit heats up slow and cools down slow. Customer will call us after Christmas if the oven does not preform properly they will call back. Informed customer to let the oven heat for 25 minutes before trying to cook in it.

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Austin, TX 78759

David S

Job Details: 12/21/2022

"Arrived on site for dryer making a squealing noise. I inspected the unit and work area. I tested the unit and could hear a squeak. I gained access to the tensioner pulley and found it filled siezed. I installed the repair kit and tested the unit. It is now working with no squeal.

We serviced a

KITCHENAID OVEN

Model KEMS308SSS05

Near Austin, TX 78759

David S

Job Details: 12/21/2022

Arrived on site for wall oven not reaching temperature. I inspected the unit and work area. I tested the bake element and found it not coming on. I gained access to the hidden bake element and found it open. I removed the failed element and replaced it with new. I reassembled the unit and tested it. I found the bake element coming on and the unit preheating properly

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Leander, TX 78641

Kimo

Job Details: 12/21/2022

"Arrive onsite for a wash that is leaking from the front of the unit. Upon inspection I found that the bellow clamp had come loose, I reinstalled it after checking the bellow for any damage and dining none. I tested unit and found no leaks after repair. Job complete

We serviced a

KITCHENAID COOKTOP

Model KGCS166GSS2

Near Leander, TX 78641

Kimo

Job Details: 12/21/2022

Arrived onsite for a range with both front burner not operating properly. Upon inspection I found that the Orifices were where clogged. Upon further inspection I found that the Screws that hold down the burner heads rusted. it was at this point the customer decided she would like to replace the unit. Job complete

We serviced a

LG DRYER

Model DLE2301W

Near Round Rock, TX 78681

David Z

Job Details: 12/21/2022

"Arrived on site to diagnose noisy dryer when running. Ran unit and heard clunking coming from the drum. Removed drum and found one rear wheel had a flat spot on it, causing excessive noise. Replaced wheel and tested. Verified proper operation. Call complete."

We serviced a

WHIRLPOOL OVEN

Model RBD245PDS14

Near Georgetown, TX 78628

Lou

Job Details: 12/21/2022

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the thermostat and when I went to replace the blower, I found the part ordered was for the lower oven and not the upper oven. After researching the upper oven blower, I found it out of stock with no ETA. I advised the customer of my findings and they advised that they cant hear the noise, if any, that the blower is making. Customer advised to not worry about the blower noise as long as its functioning properly, which it is. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model Kscs25mvms00

Near The Hills, TX 78738

Luis

Job Details: 12/21/2022

"Arrived on site for water leaking from icemaker. Found optics sending constant voltage to icemaker,found paint chipping in icemaker mold,replaced optics and icemaker,icemaker ran through a cycle and filled with water no leaks.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Austin, TX 78734

Luis

Job Details: 12/21/2022

"Arrived on site. Diagnosed a defective led module,removed all leds,installed updated led modules,all leds working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS30FXBL3

Near Austin, TX 78735

Scott

Job Details: 12/21/2022

Arrived on site for dead dishwasher . Found DW was turned off at the sink switch . Tuned switch on and dishwasher powered up . No water leaks detected at time of service.

We serviced a

SAMSUNG RANGE

Model FTQ3531WUX/XAA

Near Austin, TX 78745

Matthew

Job Details: 12/21/2022

Arrived onsite for burners not functioning. Upon arrival tested unit. Found front dual burners not cycling properly. Small burners are functioning properly. Appears both dual switches are malfunctioning. Customer also mentioned an F29 code. This code is however not present in the manual. There could be an intermittency with the control.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near New Braunfels, TX 78130

Kevin

Job Details: 12/21/2022

"Arrived on site and found dryer is not heating, inspected incoming power and found one leg is only showing 10 V, the other is showing 120V. Showed homeowner incoming power is not correct and an electrician will be needed to correct issue

We serviced a

LG WASHER

Model WT1501CW

Near San Marcos, TX 78666

Kevin

Job Details: 12/21/2022

"Arrived on site and found Customer is experiencing LE error code, inspected windings that control board and found all are reading open. Attempted to remove rotor and it will not separate to inspect state or further. Washer would need a complete rebuild of drive system

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHB02

Near Killeen, TX 76549

Tyler

Job Details: 12/21/2022

"Arrived on site for refrigerator with a broken door shelf bin, failing lights, and bad filter housing asm. Upon arrival confirmed issue. Found wiring in leds failing and filter housing needing to be replaced

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Round Rock, TX 78664

Cliff

Job Details: 12/21/2022

Arrived on site to diagnose a refrigerator that is not cooling properly. Found rc evap fan not running due to failure in rc cover. Replaced cover and tested unit. Found all is functioning properly at this time

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ

Near Austin, TX 78727

Vincent

Job Details: 12/21/2022

"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was gasket still coming off. She wanted it replaced. I replaced it with new one and leveled unit. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Temple, TX 76502

Jonathan M

Job Details: 12/21/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control panel and tested the unit. The unit began to work and operate as designed. I did advise the customer to call back if any other issues persist. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED8800YC1

Near Austin, TX 78731

Vincent

Job Details: 12/21/2022

"Arrived on site for dryer, inspected unit and work area. CX complaint was dryer making noises. Tested unit and found nothing from normal.

We serviced a

KITCHENAID TRASH COMPACTOR

Model KUCS03FTSS1

Near Austin, TX 78731

Vincent

Job Details: 12/21/2022

"Arrived on site for compactor, inspected unit and found unit not returning to proper position. Tested the switches and tested good. Tilted unit on its side and found the gears broken. Replaced parts and tested. Unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ1

Near San Marcos, TX 78666

Kevin

Job Details: 12/21/2022

"Arrived on site and found range will loose power, moved it forward and found power cord is barely in outlet. Checked all connections on terminal block and control and everything looks fine. Reseated power cord in outlet and range will now reach pre heat without losing power.

We serviced a

JENN-AIR OVEN

Model JJW3830IM00

Near Austin, TX 78738

Leonardo

Job Details: 12/21/2022

Arrived on site to replace console due to shorted keypad. Replaced console test unit and unit test good all functions working at this time.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300EWH03

Near Austin, TX 78746

David S

Job Details: 12/21/2022

Arrived on site for the fridge making a noise. I inspected the unit and work area. I found the damper door making a rattling noise as it opens and closes. I installed a new damper and I tightened up the door handles. The unit is now working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYM6

Near Austin, TX 78702

David S

Job Details: 12/21/2022

"Arrived on site for dishwasher leaking and the disposal. I inspected the unit and work area. I found the drain pump leaking and the disposal leaking from the bottom while water is running. I installed all three items. I tested the disposal and found it working. I tested the dishwasher and found it no longer leaking and draining properly.

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Marble Falls, TX 78654

Gerry C

Job Details: 12/21/2022

"Arrived to inspect oven temperatures. I removed a 30? offset from the upper oven, removed a large piece of aluminum foil that covered most of the liner and then started the test at 2:05, 350?F. In 12 minutes, the unit claimed preheat with an actual internal temperature of 307?. The unit only cycled up to 330? and then Cycling temperatures were 306, 335, 318, 340. I induced a positive 20? offset and retested. 350 claimed at 387 and climbed out to 397. The unit then cycled and hovered at approximately 5? above the set temperature. The customer will attempt small adjustments to the offset if needed.

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Pflugerville, TX 78660

Cliff

Job Details: 12/21/2022

Arrived on site to diagnose a washer that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM01

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 12/21/2022

"WRS571CIDM01 Arrived to inspect ice issue. I found the unit was overfilling the ice mold within the ice maker and the valve had been recently replaced. The incorrect p/n of valve was installed prior and I removed and replaced it with the correct unit. All functions returned to normal and the ice maker filled as designed. I tested for leakage due to some minor changes that had been made to the tubing, prior to my arrival and there were no leaks observed. Operational test good.

We serviced a

MAYTAG DRYER

Model MED9700SQ0

Near Belton, TX 76513

Jonathan M

Job Details: 12/21/2022

"Arrived on site for a dryer that is not tumbling. Inspected unit and work area. The customer advised that the unit will turn on but will not start a cycle. Did confirm the customers complaint and disassemble the unit. Found the thermal fuse open causing the issue. Replaced the thermal fuse and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS0

Near Austin, TX 78753

Joe Z

Job Details: 12/21/2022

"Arrived onsite for OVEN WILL REACH TEMP BUT WILL NOT HOLD TEMP. Upon arrival test unit by preheating to 350. Temperature reached 373 on thermocouple and then began cycling. Temperature averaged 354. Continued to monitor cycles and averaged 367, 369 then 370. Preheat to 400 and started off at 355 on unit display. Thermocouple reads 360 Preheat reached 422, then cycled down to 409,422=415 avg. 500 for long periods as well. Customer uses oven commercially for up to 18 straight hours a day. I explained the this unit is not made to use commercially and she stated that unit has been fine until now. I am not finding any issues with unit besides calibration being set to 25 degrees. Contacted techline for assistance . Tech said cannot determin what is going on since issues begin several hours into use. Tech recommended replacement of Sensor and control. Tech also Recommended calibration Tech gave SR# 7735320837. complete"

We serviced a

JENN-AIR OVEN

Model JGR8875QDS

Near Austin, TX 78703

Wesley

Job Details: 12/21/2022

Arrived onsite and found hinges had slipped position. Used lever to release tension Restored function of door and hinges without replacing any parts. All checks good.

We serviced a

GE DISHWASHER

Model GDT655SSJ2SS

Near Kyle, TX 78640

Leonardo

Job Details: 12/21/2022

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from wash motor and sump. Will need to replace sump and moto

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near New Braunfels, TX 78130

Andrew

Job Details: 12/21/2022

"Arrived on site to test unit for burning smell and not agitating. Found cam melted preventing proper shift. Unit was raised to hitting ground, pushing cam against gearcase. Replaced cam, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Del Valle, TX 78617

Joe Z

Job Details: 12/21/2022

"Arrived onsite for continued issues of cooling correctly. Upon arrival found RC temp at 37 and FC at 10 degrees. Contacted CS for assistance. CS recommend replacement of both Thermistors and control. Replaced control W11562260, thermistor W11438736, and thermistor Wpw10384183. Customer will monitor temperature and call back if issues persists. Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Cedar Creek, TX 78612

Joe Z

Job Details: 12/21/2022

Arrived onsite for unit does not do the wash cycle well. not spinning well. Upon arrival ran diagnostics cycle and basket would not spin and only make a rubbing sound. Removed washplate to inspect hub. Found him has failed. Replaced hub w10528947. Test unit and unit now operates correctly. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Killeen, TX 76549

Tyler

Job Details: 12/21/2022

Arrived on site for washer not draining. Upon arrival confirmed issue and found wires failing going into the pump itself. Was able to rewire unit to drain pump and found unit functioning as desired call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Andice, TX 78628

Maurice R

Job Details: 12/21/2022

"Arrived onsite for dishwasher not washing. On inspection found errors F8E1 FAE2, there was no water entering the unit. Changed 5he water inlet valve and tested unit in diagnostics mode. Unit working as designed, no water leaks detected during service."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Round Rock, TX 78681

Maurice R

Job Details: 12/21/2022

Arrived onsite for dryer not heating. On inspection found that the dryer only had 120 vac to the outlet. Informed customer to contact a electrician.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2022

"Arrived on site to install previously diagnosed and ordered parts. Due to,the sealed system failure, I removed and replaced the compressor, UV dye drier, and access valve. Vacuumed the system and pressures held good. Installed 5.0oz of R134a refrigerant and monitored pressures and cooling. Unit is operating as designed with pressures at 0/126 and unit is cooling. Recommended the customer allow the unit to cool for at least 24 hours before placing food items back inside. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Andice, TX 78628

David Z

Job Details: 12/21/2022

"Arrived on site to diagnose dryer not heating when in use. Tested unit and found it tumbles, but does not heat. Checked safety devices and found high limit open. I tested the cycling thermostat after replacing the high limit under parts warranty. Found cycling temp within spec, heating element shows no sign of grounding or failure. Unit working as designed with all other components testing good. Call complete."

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Niederwald, TX 78640

Kevin

Job Details: 12/21/2022

"Arrived on site and found brown wire to heating element is not is harness. Took picture. After resetting it ran diagnostic cycle and found heating element is not working, took picture. Replaced control anyway to ensure refrigerator will defrost. If issue continues we will need evaporator harness and thermistor WPW10384183"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Round Rock, TX 78681

David Z

Job Details: 12/21/2022

"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and could hear the valve humming, but no dispensing. Removed fan scroll cover and found the reservoir was frozen, blocking water flow. Used heat gun to heat the reservoir and got water flowing again. Raised RC temp 2 degrees on control to prevent refreezing. Unit now working as designed. Call complete."

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2022

"Arrived on site to inspect wall oven with door latch melted. Upon further inspection, the customer advised that they were cooking using the broil and the food caught fire and melted the door latch (photo). I removed and replaced the door latch and tested in diagnostics and the unit is operating as designed. Checked for error codes and found none. Contacted the Safety Dept and reported my findings and repairs. Documented on Ref#7735286458. Job completed."

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HZ0

Near Georgetown, TX 78633

Lou

Job Details: 12/21/2022

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the main harness and tested. Unit is operating as designed. Job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUID308HPS00

Near Spicewood, TX 78669

Luis

Job Details: 12/21/2022

"Arrived on site found no refrigerant in system and failed compressor,removed unit from enclosure found water damaged traced leak to water line source,turned off water supply. Replaced the compressor,evaporator and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec,ran diagnostics checked frost formation and pressure good. Reassembled unit tightened water line source turned on water small leak informed customer will need to replace water line"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Kyle, TX 78640

Kevin

Job Details: 12/21/2022

"Arrived on site and replaced control panel diagnosed on previous visit, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Marion, TX 78124

Kevin

Job Details: 12/21/2022

"Arrived on site and found door is locked and control panel is not responding, set washer into a diagnostic cycle and door unlocked and found saved error code F8E3. Ran a diagnostic cycle and it completed properly. Send washer back to normal cycle and found someone has accidentally set the default to eight hours soak time. Showed customer issue and how to correct it if it accidentally gets changed again. All other cycles are set for a normal time. No further repair is required at this time, job complete"

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LS0

Near Seguin, TX 78155

Kevin

Job Details: 12/21/2022

"Arrived on site and found homeowner is experiencing extended baking times. Replaced temperature sensor and showed customer how to make find adjustment with calibration if needed. No further repair is required at this time, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Seguin, TX 78155

Kevin

Job Details: 12/21/2022

"Arrived on site and inspected oven and found door is missing several screws on the bottom. Left hand hinge receiver is also missing a screw. After replacing them took a short video of door working properly and sent it to KB/service management, job complete"

We serviced a

MAYTAG DRYER

Model MGD6230HW0

Near Manchaca, TX 78652

Scott

Job Details: 12/21/2022

Arrived on site for burning smell and error code . Ran error codes and got 2-1 . Ran temp and air flow test with meter . Both test tested positive for air flow restriction. Found burned smell was due to large build up so pet hair . Cleaned interior of dryer and informed maintenance dept to have vents cleaned to exterior. No other issues found . Called safety reported findings . Same ref # . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Austin, TX 78744

Matthew

Job Details: 12/21/2022

Arrived onsite for doors rusting. Upon arrival inspected unit. Found both doors have rust spots across the surfaces. Replaced both fridge and freezer door. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Canyon Lake, TX 78130

Kevin

Job Details: 12/21/2022

"Arrived on site and inspected microwave and found no power showing on display. Inspected microwave and found fuse has failed during a storm. After replacing fuse microwave is heating and working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS03

Near Austin, TX 78726

David S

Job Details: 12/21/2022

Arrived on site to install previous diagnose parts. I replaced the ice maker and the RH door gasket. The unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL WARMING DRAWER

Model KEWS105BPA00

Near Marble Falls, TX 78654

Gerry C

Job Details: 12/21/2022

"KEWS105BPA00 Arrived to inspect drawer issue. I found the drawer would hang up, especially when closing. I removed and replaced both slides and tested. Operational test good."

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Killeen, TX 76542

Tyler

Job Details: 12/21/2022

Arrived on site for dryer not heating. Upon arrival confirmed issue. Found stable power supply. Found all thermistors and stats working as designed. Found element coil broken. Replaced element and found dryer heating as designed. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Harker Heights, TX 76548

Tyler

Job Details: 12/21/2022

"Arrived on site for refrigerator for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue then installed new compressor, drier, and access valve. Pulled vac, recharged system with 56g of r600, and found no leaks within system. Inform3d customer to give unit 24 hrs to stabilize temps and an additional 48 hrs to fill ice bucket up call complete"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW2

Near Pflugerville, TX 78660

Cliff

Job Details: 12/21/2022

Arrived on site to diagnose a dryer that is not heating. Found unit only recieving 120v from outlet. Customer will need an electrician to correct issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Leander, TX 78645

Kimo

Job Details: 12/21/2022

Arrived onsite to install previously diagnosed pats and clean the condenser coils. Upon arrival I installed the new fan motor & harness. And cleaned the coils off outside. The reinstalled the unit and found unit opening as designed. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Round Rock, TX 78681

Vincent

Job Details: 12/21/2022

"Arrived on site for dryer, inspected unit in work area. Customers complaint was in not heating. Tested voltage and found no voltage of 240 to unit. Advise customer to get an electrician to inspect plug. Unit should operate as designed. Job completed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Robinson, TX 76706

Jonathan M

Job Details: 12/21/2022

Arrived on site for dishwasher that is not drying dishes. Inspected unit and work area. Did confirm the customers complaint and ran the unit through diagnostics. Did not find any stored air codes. I did notice that the customer is not using rinse aid. Around the unit through an auto test in the unit ran as designed and including heating at the end of the cycle. I did advise the customer that their issue with the unit is due to the energy efficiency standards set by the government and that they will need to use rinse aid with their dishwasher cycles to get their best dry. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Austin, TX 78757

Vincent

Job Details: 12/21/2022

"Arrived on site for dryer, inspect the unit and work area. Customers complain was making loud noises. Inspected and found all the wheels getting stuck. Use my shop vac to clean out all the lint build up and replaced all wheels and belt. Unit is now operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Bastrop, TX 78602

Joe Z

Job Details: 12/21/2022

Arrived onsite for Icemaker not operating. Upon arrival inspected unit and found ice container full of ice. Tested dispenser and is operating correctly. Customers son said the icemaker was just off. Unit harvested ice while testing. Unit is operating as designed. No leaks present at this time. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Marble Falls, TX 78654

Gerry C

Job Details: 12/21/2022

WTW5010LW0 Arrived to inspect no operation. Service test mode had F9E1 stored in memory. I found the connector for the drain pump had been dislodged and may have occurred during delivery of the machine. I corrected the issue and the unit drained the remaining water out. I tested within service test mode ns all functions returned to normal operation. No leaks observed during service.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Canyon Lake, TX 78133

Andrew

Job Details: 12/21/2022

Arrived on site to test unit for not cooling properly. Found evap completely frosted over. Removed frost and found heating element connection popped out of molex connection. Secured connection and wrapped with foil tape to prevent from popping out of place again. Also filled in gaps around cabinet and linear with silicone. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Canyon Lake, TX 78133

Andrew

Job Details: 12/21/2022

Arrived on site for clicking noise. Was able to mimic noise concern and verified noise coming from damper. Damper is opening and closing as designed. Advised customer units will make unusual noises and is part of normal operation. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Canyon Lake, TX 78133

Andrew

Job Details: 12/21/2022

"Arrived on site to test unit for acting erratic. Found unit is in a commercial environment(Canyon Vet Resort). Unit is needing a control, UI, latch, gearcase, suspension, slider, clutch, rotor, stator, drain pump and valve assembly. Spoke with Techline and was transferred to trade team. Was advised unit would not be covered as issue is caused by use exceeding normal residential use. Provided customer with SR#. SR#7735324623"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Austin, TX 78738

Leonardo

Job Details: 12/21/2022

Arrived on site to resolve control board and switches and magnetron. Replaced all parts test unit and unit heating correctly job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Austin, TX 78738

Leonardo

Job Details: 12/21/2022

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time. Job complete.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Austin, TX 78737

Leonardo

Job Details: 12/21/2022

Arrived on site to replace console. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS02

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/21/2022

Arrived on site to test unit for upper oven not working. Test unit and found bad glow igniter. Replaced ed igniter test unit and unit heating correctly job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Dripping Springs, TX 78620

Leonardo

Job Details: 12/21/2022

Arrived on site to replace tub. Replaced tub test unit for leaks no leaks present at this time job complete.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Austin, TX 78733

David S

Job Details: 12/21/2022

Arrived on site for washing machine not advancing the cycle. I inspected the unit and work area. I gained access to the gear case and found the slider broken. I replaced the slider. I ran a calibration and a diagnostics cycle. The unit is now working as designed . Job complete.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bastrop, TX 78602

Joe Z

Job Details: 12/21/2022

Arrived onsite for Squeaking during spin cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran a components test on high speed spin and test passed all 3 times with no noise. Customer states that it does not happen all the time. I then test unit with a load of wet towels. Ran a drain and spin cycle and unit is operating as designed. Can not duplicate the squeaking noise. Customer will monitor unit and take a recording if it happens again.No leaks present at this time. Job complete.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Bastrop, TX 78602

Joe Z

Job Details: 12/21/2022

"Arrived onsite to install previously ordered parts. Replaced basket W11178227, GEARCASE W11449841, agitator w11550891, clutch W10754448, slider w10734521, and stator w11195971. Test unit and Unit still makes a slight click noise when agitates from clock wise to counter clockwise. Called techline for assistance. Tech said there will be some clicking during agitation due to change in direction from agitation. Tech said unit is operating as designed and that there is no other repair to be made at this time. Tech gave SR# 7735324592. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, TX 78660

Cliff

Job Details: 12/21/2022

"Arrived on site to diagnose a dryer that is not turning on. Found motor mounting disks not pressed properly from factory, causing blower to bind. Replaced motor and tested unit. Found all is functioning properly at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Marble Falls, TX 78654

Gerry C

Job Details: 12/21/2022

"WDF330PAHS4 Arrived to inspect top rack falling. I found the right rack stop had dislodged and after replacing the stop, the issue was resolved. No leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, TX 78723

Wesley

Job Details: 12/21/2022

Arrived onsite for repeat thermal fuse blown. Advised maintenance on likely air restriction causing overheating in unit. Recommended cleaning the duct. Unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78723

Wesley

Job Details: 12/21/2022

Arrived onsite for construction door claim and found unit doors could be cleaned to restore factory finish. Doors do not need to be replaced. All checks good. Unit is now operating as designed.

We serviced a

WHIRLPOOL FREEZER

Model wrt541szdm01

Near Hutto, TX 78634

David Z

Job Details: 12/21/2022

"Arrived on site to diagnose refrigerator that had some ice build in freezer, and had lost some cooling due to clogged vents. Examined unit, which was moved within 48 hours. Found door gaskets looked like they were fully sealing, and freezer fan is running. Found drain tube isn't leaking air. Unit door was likely left open for an extended period of time, allowing moisture to seep into the unit. I checked and found the lower million had a small gap / air leak in the bottom right. Sealed with Silicon to fix leak. Unit should now be working as designed. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Marble Falls, TX 78654

Gerry C

Job Details: 12/21/2022

"KDTM604KPS1 Arrived to inspect door damage. I found the door panel was badly creased and preventing the door from latching as it should,without having to press on the handle with moderate force to get it to latch. I removed and replaced the door panel and tested. The unit was set to the A3 (3.9 ml) rinse agent setting and for the customers use, A1 (1.3 ml) was a better choice. Operational test good, no leaks observed during service."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Lakeway, TX 78734

Luis

Job Details: 12/21/2022

"Arrived on site for no ice,found defective icemaker,replaced icemaker ran diagnostics ice box fan passed good air flow,ran harvest test passed,ran fill test passed."

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78731

Luis

Job Details: 12/21/2022

"Arrived on site. Diagnosed a defective led module,per service pointer removed all leds installed updated led modules all leds working as designed. Autho S84638"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Austin, TX 78731

Luis

Job Details: 12/21/2022

Arrived on site. Per prev tech replaced glides tested glide operation good showed customer that freezer door can not be opened by left side of handle which will cause door to open at an angle and door will need to be opened from middle or both hands on handle due to manufacture design. Checked door seal good.

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ03

Near Hutto, TX 78634

David Z

Job Details: 12/21/2022

"Arrived on site to diagnose refrigerator that had been making some noise and lost some cooling freezer on 2 occasions. Refrigerator was always good. Ran diagnostic test on all thermistor and fans and found all working properly. At time of service the unit was working fine, and unit had not lost its cool in several weeks. Called tech line since all tests passed, SR7735322002. Customer had showed me video of loud noise, sounded like fan blades hitting ice. I had changed the defrost mode to basic, which was also recommended by tech line. Unit should be operating correctly now. Customer will follow up if issue returns. Call complete."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Temple, TX 76501

Tyler

Job Details: 12/21/2022

Arrived on site for washer making a humming noise. Upon arrival confirmed issue but found no errors in diagnostics. Upon further inspection I found drain line stand pipe still hadnt been correct to proper height and was leading to a natural Siphon to occur and put unit into flood mode. Called techline and spoke with Bruce Sr#7735321108l was instructed that at this time no further repairs can be made until stand pipe is corrected by customer. No leaks present call complete

We serviced a

MAYTAG OVEN

Model MEW5530DDW

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/21/2022

Arrived onsite for oven not heating. On inspection tested the oven sensor and it was 1K tested the over heat sensor it was good. Found a terminal block that the wire had come off. I directly wired the L2 to get the oven heating. Customer does not want to spend the money on the oven due to age.

We serviced a

GE REFRIGERATOR

Model GFE26JYMNFFS

Near Liberty Hill, TX 78642

Maurice R

Job Details: 12/21/2022

"Arrived onsite for to install previously diagnosed parts. Installed the inlet valve and tested unit, the water is now coming out of the dispenser. Unit operating as designed."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Jonestown, TX 78645

Kimo

Job Details: 12/21/2022

Arrived onsite for a iceman that is not making ice. Upon arrival I ran diagnostics and found that all components work except for the recirculation pump. I replaced it and ran a regular cycle and found that the unit operating as designed and created a nice ice slab. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ01

Near Pflugerville, TX 78660

Cliff

Job Details: 12/21/2022

Arrived on site to replace previously ordered parts for refrigerator. Replaced water valve and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Pflugerville, TX 78660

Cliff

Job Details: 12/21/2022

Arrived on site to replace previously ordered parts for dishwasher. Replaced ui and housing. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Austin, TX 78704

Wesley

Job Details: 12/21/2022

Arrived onsite for knocking during the spin on sheets and towels. Tested. Found unit operating as designed with no error codes. Provided customer instruct on operating and off balance load correction. Unit is now operating as designed. Calibrated.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Austin, TX 78704

Wesley

Job Details: 12/21/2022

"Arrived onsite for unable to start cycle and reset unit in diagnostics finding f5e1 and f7e2 error. Cleared errors and tested. Unit is now operating as designed. Advised customer on repair, all checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Austin, TX 78704

Wesley

Job Details: 12/21/2022

"Arrived onsite and found unit had leaked once or twice more after transitioning to new detergent, to use less soap and then customer started using the normal wash function and had not experienced ongoing leaking. Unable to replicate leaking at time of service. Advised customer to document and take pics of any new leaking. All else checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Austin, TX 78744

Matthew

Job Details: 12/21/2022

Arrived onsite for refrigerator having defrost issues. Upon arrival inspected unit. Unit was defrosted. Inspected unit and checked heater. Heater ohmed 29 ohms and positive for continuity. Replaced evaporator harness and control. Programmed unit to 01. Unit power on. Job complete

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Austin, TX 78747

Matthew

Job Details: 12/21/2022

Arrived onsite for left front burner taking long to ignite. Upon arrival inspected unit. Customer stated unit has multiple issues. Burner and the lower door scrapes when opened. Tried removing door for inspection but door is stuck due to hinge James into receiver. Called tech line for assistance. Spoke to Rob sr#7735320083. Found Left hinge will not come out. Sent pics to tech line.Found unit to have frame damage and is not serviceable. Igniter is Having Ignition within 5 seconds per spec. Tech line completed ticket and suggested Refer customer to safety team. Gave customer contact info. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC0

Near Austin, TX 78747

Scott

Job Details: 12/21/2022

Arrived on site for washer not starting and flashing lid error code . Ran diagnostics and found latch error and in diagnostics lid lock would only latch another half the time actuated . Replaced lid lock . Ran diagnostics no error and latch would activate every time . No water leaks detected at time of service. Job complete