Arrived on site to test unit for water leaking from bottom of RC. Found drain extension was clogged. Replaced extension and tested by pouring water and no signs of restriction present. No leaks detected. Job complete.

"Arrived on site to test unit for noise. Found coin was caught in basket. Removed coin, noise is no longer present. Job complete."

Arrived on site to replace sump and motor and control board. Replaced both parts test unit and unit washing correctly job complete

Arrived on site to replace right front orifice holder. Replaced orifice holder test unit and unit test good job complete no leaks present at this time.

Arrived on site to replace switch harness. Removed consoleAnd found brown wire to right front burner igniter not connected. Secured connection test unit and unit est good job complete.

Arrived on site for fridge not cooling properly . Found evap covered in frost . Steamed out frost . Found wire in molex connection to defrost element not installed. Repinned connection . Defrost heater is getting hot now . No water leaks detected at time of service. Job complete

Arrived on site for dishwasher leaking. Found leaking from diverter motor . Replaced sump and motor . Ran diagnostics. All checked normal. No water leaks detected. Job complete

Arrived on site for a washer that is making a squealing sound during the spin cycle. Inspected unit and work area. The customer showed me a video of what the sound that it was making. Ran the washer through diagnostics and could not replicate the sound. The customer added clothes to the unit And we ran it through a drain and spin. Found the noise happening immediately. Checked Internet and did not find any rubbing between the slider and the clutch. Went ahead and replaced both the slider and gear case and tested the unit. The unit begin to work and operate as designed. Call complete.

arrived on site for a refrigerator that is not making ice. Inspected the unit and work area. The customer advised its only the refrigerator upper icemaker that seems to have a problem making ice. She has not noticed any temperature concerns inside of the refrigerator or freezer sections. I checked the temperatures in the freezer and fresh food sections and found the freezer is sitting at 0?F. I found the refrigerator sitting at 38?F. Ran unit through diagnostics and found all icemaker tests pass except for the icemaker error codes. It indicated a bad there Mr. in the ice mold. Replace the icemaker and tested the unit. The unit is working as designed. Call complete.

"Arrived onsite for a washer that continuously fills and wont complete a cycle. I checked stored error codes and found F0E4, F0E3, F7E9, F0E5, & F2E1. I tested the UI and found all selections working properly. I found the hot and cold hoses reversed, the rotor bolt loose, and the slider separating. I corrected the hoses and replaced the slider. I ran a calibration and a service cycle. The unit completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete."

Arrived on site for washer staying on wash cycle. Found that the drain hose was on the ground outside. It was drain the water as a fast as the washer fill it up. The unit could not get enough water in it to start a the cycle up. I installed the drain hose to the wall. The control board was not working correctly so I replaced it. The unit is working as designed and no water leaks detected during service.

Arrived on site to install previously diagnosed parts. Installed the drain pump and tested unit in diagnostics mode. The washer is working as designed and no water leaks detected during service.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator section would freeze up. Took temps in RC 15? FC 0?. Entered diagnostics and tested the damper and it was not closing. Removed and replaced with new one. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to install previously diagnosed parts. Installed new latch mechanism and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site to replace previously ordered parts for washer. Found cam teeth rounded causing noise. Replaced cam and belt and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site to diagnose an ice machine that is not producing properly. Found cutter grid wires damaged causing ice to back up in unit. Replaced cutter and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for washer. Installed all ordered parts and all is working properly at this time. No leaks were found at time of service.

Arrived on site to replace previously ordered parts for refrigerator. Replaced hv control and ui and tested unit. Found all is functioning properly at this time and fans and compressor started normally. Advised customer to monitor unit for 24hrs.

Arrived on site to replace previously ordered parts for range. Replaced terminal block and wiring and tested unit. Found all is functioning properly at this time.

"Arrived onsite for washer not completing cycle. Upon arrival inspected unit. In diagnostics recorded 7/7, 7/6 and 7/1 error codes. Unit not shifting from agitating to spin. Found failed capacitor, ware on harness and ware marks on cam assembly. Replaced actuator, capacitor and cam. Tested unit and unit is functioning properly. If symptoms persist recommend replacing lower wiring harness. No leaks present at this time. Job complete."

Arrived onsite for door not closing properly. Upon arrival inspected unit. Found left side making contact before right side. Found unit Not leveled. Leveled unit and unit is closing properly. Job complete

"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and charged per spec. Powered unit and compressor is running normally. Notified customer to monitor temperature with a bottle of water in the freezer compartment. Job complete"

Arrived on site for No Power - Not Operating. Upon arrival inspected unit and is powering on. Ran diagnostics and there are no saved error codes. Ran automatic test and all components operate correctly. Started a normal cycle and unit begins operating correctly. Cannot duplicate issue. Had customer demonstrate how she operates the unit. Customer was trying to start cycle with lid open .Instructed customer with how to operate the unit. No leaks present at this time. Job complete

Arrived on site for display going out again . Replaced display . All checking normal. . No gas leaks detected at time of service. Job complete

Arrived on site to test unit for long ignition times on front right burner. Adjusted burner head and igniter per service pointer W11643965. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for not draining and leaking. Found knock out was not removed from disposal. Also found unit extremely unleveled. Leveled unit and removed knockout, unit working as designed. No leaks detected. Job complete."

"Arrived on site for washer not draining cloths out lol the way. Upon arrival confirmed issue and found the following error codes: F2e3, f7e1, f9e1. After further tests I found resistance to motor at 4.0ohms, drain pump at 15.4. I then found shorts in multiple harnesses and control and relay as well as latch failing to operate at random.Will need office to reschedule once availability of parts is knownWPW10482836 (latch), W11384790 (relay), W10843663 (valve), W10843661 (led harness), W10694672 (star harness), W11376227 (main harness), W11368855 (control),; ordrng 1 WPW10482836 (Latch) and 1 W11384790 (Relay) and 1 W10843661 (Led Harness) and 1 W10843663 (Valve) and 1 W10694672 (Star harness) and 1 W11376227 (Main harness) and 1 W11368855 (Control)"

"KRMF706ESS05 Arrived to inspect cooling issue. The customer advised me the unit never cooled correctly and in was in the mid 40s in both chambers. The unit had an inverter driven R600a compressor and I found the inverter supply drawing 2.2 amps. I verified 3.5-4.5 KHz compressor run trigger in test mode 5 and also that the three way valve, both tactile and audibly, appeared operational. The high side discharge went through different phases during testing and was from moderately warm to the touch (4 KHz), to near room temperature (3.5 KHz), all during extended compressor run conditions. The return from the condenser into the cabinet heat loop never exceeded room temperature. The temperature of the compressor was moderately warm. The compressor is faulty and will require replacement. Office to order parts and contact the customer to arrange 2 hour sealed system return service. No leaks observed during service. Unit will require cabinet adjustments and squaring upon return. ; ordrng 1 W11578205 (Compressor Kit) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port) and 1 SealedSystemService2Hours (2 Hours) and 1 R600aKit (All copper and steel, R600a system)"

"Arrived on site to diagnose washer that is not spinning out / fully rinsing clothes. Ran unit and checked error codes. Found F8E1 error for long / no fill. Ran diagnostic cycle and found 0 response from cold valve. Hot valve working good. Advised customer cycle is timing out due to no cold fill. ordrng 1 W11127357 (Valves and Housing)"

"Arrived on site to install previously diagnosed air tower to resolve ice building on fan blades causing noise. Replaced air tower with updated tower. Cut off fan from evap cover since new tower comes with fan. Tested and verified fan is running. Ordering diverter cover and wire cover direct to customer, new tower did not come with one. Repair completed. ; ordrng 1 WR17X13243D2C (Diverter D2C) and 1 WR17X13048D2C (Connector Cover D2C)"

"Arrived on site to inspect refrigerator user interface not responding. Upon further inspection, I found the number 4 lit up on the refrigerator side of the UI and nothing else on the rest of the board. I attempted to place the unit in diagnostics and the UI would not respond. The unit is cooling properly. Also, I found the left RC door gasket is beginning to tear at the top of the left door mullion side. I attempted to contact the property manager and left vm. Customer approved of the repair and I removed and replaced the UI and tested the unit. Unit is operating as designed. I am ordering the left RC door gasket . No water leaks observed during service ; ordrng 1 241778307 (Left RC door gasket)"

"Arrived on site for flames under oven floor . Customer had started preheating oven , when customer came back flames were seen coming up air vents . Customer shut off range and used fire extinguisher. Found door gasket had caught fire under oven bottom . Ran both bake and broil both had good flame pattern . A lot of soot build up on igniter and gas tube . No signs of any Spillage . Called safety ( same ref#) got part to replace door gasket and burner tube and igniter . P&L K15zxj0wpl1; ordrng 1 W10764654 (Gas burner tube) and 1 WPW10324262 (Igniter) and 1 WPW10162385 (Door gasket)"

Arrived on site for noise. Found wash motor is the cause of noise. Advised sump assembly would need to be replaced. Customer stated he would like to talk with wife and decide on repair or replacement. Ordering sump assembly and if wishing to replace unit customer will call and cancel. ordrng 1 WPW10591570 (Sump assembly)

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, the customer demonstrated the water dispenser and water dispensed. I tested the ice maker and it filled with water. I found the RC evaporator cover gapped allowing cold freezing air to escape and hit the reservoir causing it to freeze. Using some manufacturer approved permagum from my van stock (212643), I sealed off the gap. Customer also advised that they had to use a pair of pliers to remove the filter to replace it. I inspected the filter and housing and found the housing broken and the cover not the correct part for this model. I am ordering the housing cover and CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. I scheduled return service . No water leaks observed during service.; ordrng 1 W11501035 (Filter head cover) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 212643 (Permagum)"

Arrived onsite for a refrigerator that is not getting as cold as it used to. Upon I found that the unit was in defrost when I arrived. After the defrost cycle was bone I monitored the frost pattern and found after 15mins of running time the pattern was not very strong (c pix). I then took temps in the fc and found that it never got below 48*. I am ordering a ss; ordrng 1 W10309988 (COMPRESSOR) and 1 WP2188823 (Evap) and 1 Uvdrier (Uv drier) and 1 Nitrogen (Nitrogen)

Arrived on site and replaced rusted panels. Found LF and RF burners not igniting. Found tubing was somehow bent and broken preventing ignition. Needing tubing and orifice holders. Office to reschedule. ; ordrng 1 LForificeholder/tubing and 1 W11050487 (RF orifice holder/tubing)

"Arrived onsite for a refrigerator not cooling. The unit was moved to the maintenance shop. I found the coil, cover, and shelves completely incased in frost. I ran force defrost in diagnostics and nothing was melting. I confirmed 123VAC out of the main control to the heater. I suspect a blown thermal fuse and am ordering W11650660 heater and W11565110 harness. Maintenance is going to leave it unplugged and in there storage unit between building 9 & building 10. Office to RS.; ordrng 1 W11650660 (Heater) and 1 W11565110 (Harness)"

"Arrived on site for washer not removing fabric softener/soap/ bleach properly. Upon arrival found no errors in diagnostics. Found cold I felt valve failing and replaced it. During tests also found ui time display not showing correct times for cycles. Rescheduled to complete repairs with W11325569 (ui/chrome shadow color), W11550649 (ACU); ordrng 1 W11325569 (Ui control) and 1 W11550649 (Acu)"

"Arrived onsite for error F2E1 ui not communicating. I replaced the ui and the error message came backup. Replaced the control board and the new ui, still got the error message F2E1. Called talk to the tech line and Bruce said there was a note the if the ui got the same error message to replace ui with a new panel. Ordering new panel and ui. The control in the now is the new control board. No water leaks detected during service.; ordrng 1 W11478526 (Ui panel) and 1 W11569437 (Bezel for ui)"

"Arrived on site and inspected refrigerator and found it is 31?, inspected evaporator and found frost pattern is good. Compressor is 104degrees all fans are running. Spoke with SW will order compressor for sealed system repair.; ordrng 1 R600kit and 1 W11580057 (Compressor) and 1 Sf8404 (Stub) and 1 Nitrogen and 1 W10143759 (Dye drier)"

"Arrived on site and inspected washer and found standing water in tub. Attempted to run drain pump and found voltage to it is good but drain pump is not running. Inspected Drain pump And it is 19.7 ohms, Ran power directly to drain pump and it is working and removed all water. Harness to drain pump has already been attempted to be repaired by another service company. Lower harness will be needed to complete repair.; ordrng 1 W11545744 (Lower harness)"

"Arrived on site for refrigerator, I was going to perform a sealed system on the unit but found the condenser was not ordered. I inspected the condenser and found that the coating was pealed off. I took temps and found the RC 42? FC 09?. Im ordering the condenser and nitrogen. Spoke to KC TO RESCHEDULE. ; ordrng 1 W11548259 (Condenser) and 1 Nitrogen (Nitrogen)"

"Arrived on site to test unit for unit not working, customer stated that the screen just turns on and off when it whats to, time is always not correct, last time it was used they were not able to turn it off, explained to customer that all issues that they stated are related corrupted firmware and needs to be connected to Wi-Fi and undated, tested console found it unresponsive to touch and not able to get into diagnostics, cycled power with not success, will need to replace console before it can be connected to Wi-Fi , ordering console office to reschedule ; ordrng 1 W11296171 (Console), states that autho needed"

"Arrived onsite for un leveled cook top. Upon arrival,inspected unit and countertop is level but grates slant forward . Used level to confirm . Contacted tech line for assistance. Tech recommended to Replace both grates, both hinges, and cook top. Tech gave SR# 7735752736. Ordering all recommended parts. Office to reschedule ; ordrng 2 W10826075 (Hinge)s and 1 W11204008 (Cooktop)"

Arrived on site to test unit for console not responding it was frozen. Went outside and turned breaker off for 1 minute. Turn breaker back on test unit and unit test good both ovens heating correctly and console responding to commands. Job complete. ; ordrng 1 W11297709 (Console)

"Arrived on site to test unit for not dispensing, tested unit found water is dispensing properly, inspected UI and found lock and unlock getting stuck, recommend replacing UI, UI that was provided is defective, plastic screen is peeling off, ordering UI, office to reschedule ; ordrng 1 W11216949 (UI)"

"Arrived on site for microwave sparking, inspected unit and work area. Customers complaint was unit sparking and the microwave light not turning off. Touched up the sections where unit was sparking with paint. Im ordering a control board to fix the issue with the light. Office will contact customer when parts have arrived. ; ordrng 1 W11342846 (Control)"

"Arrived to expect excessive noise. The unit made an excessively loud hum during heating operations, when the high voltage system was engaged. Office to verify part numbers and order parts. Please schedule with SO# 369919. ; ordrng 1 W11222648 (Diode) and 1 W10343300 (Capacitor) and 1 W10754514 (Magnetron) and 1 W11540981 (Transformer)"

"Arrived on site to diagnose a dishwasher that is not completing cycles. Found mcu error saved and pump struggling to run in diagnostics. Also no water error saved with water operating normally. Owi, control, and pump will be needed to complete repairs. Office to set return appointment. ; ordrng 1 W11462460 (Control) and 1 W11460946 (Pump) and 1 W11410464 (Owi)"

"Arrived on site for no operation and lid locked. Upon arrival inspected unit. Unit is powering on. Power cycled unit and lid unlocked. Ran diagnostics and got F9-E1 long drain. Test unit and drain pump is not energizing. Drain pump has 20ohms of resistance. Getting 120 to drain pump with call for drain, just not operating.Need to replace drain pump. Ordering drain pump. Office to reschedule ; ordrng 1 W11399437 (Drain pump)"

"Arrived on site for dryer making loud noise . Used seal kit and pads . Unit is still loud . Ordering motor and blower, pads ; ordrng 4 W11113654 (Pads)s"

"Arrived onsite for SAFTEY griddle Arced from griddle to knob and smoked. Upon arrival unit is disconnected from cabinet and on table. Inspected unit and found black wire to element is not connected and grounded out to housing. Contacted SAFTEY Team with findings. SAFTEY Said to proceed with repairs under warranty. Ref # 7735720189. Need to order harness, infinity switch and terminal block. Office to reschedule ; ordrng 1 W11095650 (Infinity switch) and 1 W11092674 (Terminal block) and 1 W11043383 (Harness)"

Arrived on site and replaced previously diagnosed upper pan. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for thumping noise, tested unit found capacitor got loose and the cam rubbed a hole in it causing it to leak, replaced cam and capacitor from truck stock W11395618, ran through diagnostics cycle, all components tested good, unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for leaking water, tested unit found unit full of water and would not drain, inspected drain hose and found that the disposal drain plug was not removed, removed plug and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for tested unit noise during spin, tested unit found floor under unit is rotted out causing motor to rub against the floor ceasing belt causing it to screech, replaced motor, noise is now not present but customer must stabilize floor under unit and level it and if the noise returns cam and belt will need to be replaced, ran unit through diagnostics all other components are running properly and no signs of oil from the gear case, job complete"

"Arrived on site to test unit for not cooling properly, customer stated that it completely thawed out one day and when he reset power on it is has been working fine, also stated that there was no excessive frost in FC, tested unit found compressor taking two attempts to start, replaced start device from truck stock WPW10197428 and control as precautionary, advised customer to monitor for a few days before starting to load items, at this time unit is running as designed, job complete"

Arrived onsite for a washer that stays in sensing and will not advance. The customer had a video and when start was pressed after a cycle was selected the UI would just beep. I found and F5E1 stored error. I tested the door lock and found it defective. I replaced the latch assembly and tested the unit. All is working as designed. Call complete.

"Arrived on site to follow up on range that was not properly heating and holding temp. Tested unit and felt like the flames all around were weak. After mins of preheat unit barely broke 100 degrees. Checked regulator on propane tank and found valve was mostly closed. Opened valve fully. Ran unit with opened regulator on LP tank and smelled strong gas smell when oven was in use. Whether unit was cycling or not gas is likely seeping from the valve. When it does heat the temp rises much faster, however the gas smell is still present. Gas valve doesn't seem to be fully closing and leaking LP. Advised recommended repair is to replace gas valve and possible regulator. Customer not spending any more money on unit and is going to replace. Repair complete. ; ordrng 1 316091711 (Regulator)"

"Arrived onsite for a washer that continues to fill and drain and also has issues locking. I found the door latch resistance out of range causing the locking issue. I found the hot water valve not closing sometimes when power stopped being applied. If I shut the wall valve off the valve would close and not open when the water was turned back on. The customers water pressure is good. The door latch and the fill valve will need to be replaced. Ordering the latch and fill valve assy. Office to RS.; ordrng 1 EBF61674802 (Door switch) and 1 AJU73213301 (VALVE ASSEMBLY,INLET)"

Arrived onsite and diagnosed issue with dripping water and also a lighting issue. Determined the module had failed. Replaced the lighting module and solved the water dripping issue by identifying and correcting a water leak air gap in the door tubing connection. Corrected both issues.

"Arrived on site for range, inspected unit and work area. Customers complaint was after winter storm unit lost power a couple of times and then the display never came back on. Called techline and spoke to Austin SR#7735742100 tested voltage to P6 and there was 120VAC. He suggested to replace main control. ordrng 1 W11100100 (Main Control)"

"Arrived on site for a dryer that wont start a cycle. Inspected unit and work area. Did confirm the customers complaint and found the unit would attempt to start but completely shut off within a second. Checked the door switch, thermal fuse, and belt switch. Found all working as designed. Advise the customer they would need to replace the motor and found that the motor was covered under the 10 year warranty. Went to replace the motor and found the motor pulley and belt retainer missing from the new motor. Found that the new motor does not include either item. Attempted to remove the motor pulley off of the old motor but found that it was seized. Was advised that we would have to charge the customer for the parts unless they are able to get a concession from Maytag to cover them. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WP3393657 (Belt restrainer) and 1 WPW10136930 (Motor pulley)"

"Arrived on site for dishwasher leaking water, inspected unit and work area. Customer showed the place where unit was leaking from and found that the frame weld was cracked and leaking. Unit will need a new tub, also for the age of the unit I recommended customer to replace sump and motor, rails float seal and inlet water housing seal because they wont seal properly after removing them from the old tub. Customer mentioned one of the wheels was broken and he wanted to get it replaced as well ordrng 1 WP8531743 (Float gasket) and 1 WP8531323 (Inlet dispenser gasket) and 1 WPW10195417 (Wheel) and 1 WPW10681506 (Tub)"

Arrived onsite and provided for replacement of the pcb control and thermistor based on odd trending up temperature average that can be reset to set temp by power cycling. Customer has graphed data with logging thermometer. Advised that the control should be responsible for this in theory as it is the only function directly and immediately effected by a reset. Replacing thermistor at request of customer.

"Arrived on site for refrigerator leaking water/not making ice after previous fill tube replacement. Upon arrival confirmed issue and found crack in previously replaced fill tube. After further inspection I found evidence of water weeping from valve into ice maker and freezing over fill cup on ice maker. I rep,aced broken fill tube on site but left ice maker off until we return.; ordrng 1 W11043013 (Valve)"

"Arrived on site to diagnose washer that was making a squeaking noise at random. Ran unit and can only hear noise right as soon as spinning begins, and only for a second. Noise isn't coming from basket or drain pump. No evidence of rubbing or noise in the rotor / stator. Noise sounds almost like rubber / high pitched screech. Only other lower end parts that can make a slipping noise like that is the shifter motor and coupling. Ordering shifter and coupling to resolve. ordrng 1 4681EA1009C (Shifter Motor) and 1 MCJ61861201 (Shifter Coupling)"

"Arrived on site to test unit for sometimes, no drain and no spin, tested unit found corrosion on valve water connections, ran diagnostics test and found F0E4 spin limited by water temp and F3E2 temperature fault, inspected under unit and found gear case leaking oil, customer accepted, ordering parts, office to reschedule ; ordrng 1 W11393685 (Gear case) and 1 W11130239 (Housing)"

"Arrived on site to follow up on washer making screeching noise when in last part of spin. Customer had additional video of issue, sounds similar to gearcase noise. Called tech line and spoke with Adrian, SR7735742570. Adrian had me test for trial noise and could not recreate under diagnostic, which likely indicates a triac noise on control. Ordering control. Set return visit for 3/6. ; ordrng 1 W11419051 (Control)"

Arrived onsite for a cooktop with a malfunctioning left front burner.upon inspection I found that the left front burner will not stop sparking even after being lit. I replaced the igniter and the spark module and the issues is still present. I am ordering harness ; ordrng 1 W11561436 (HARNS-WIRE)

Arrived onsite and the refrigerator had been moved to a different unit and swapped with a wiring refrigerator in 8103. Maintenance unsure of the location of the refrigerator in question. Office to standby for return service once the refrigerator has been located. ; O-emld tckt

Arrived onsite and found loose blower wheel causing noise and inefficiency. Customer will provide POP. Ordering blower. Returning Monday to repair. ; ordrng 1 WP697772 (Blower)

Arrived on site to diagnose a dryer that is not turning on. Found thermal fuse open preventing unit from operating and heater shorted to ground which caused fuse to open. Replaced t-fuse and am ordering heater. Return date set .; ordrng 1 279838 (Heater)

Arrived on site and found air gap has returned on recently replaced door. Spoke with tech line and they want hinges replaced. SR 7735704319; ordrng 1 W11505709 (Hinge) and 1 W11399415 (Hinge)

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the water was coming from the side of the unit. I inspected the element and found the bushings incorrect (service pointer #W11540964). I placed the unit in diagnostics and tested and found the water coming from the left and right sides of the unit. When I removed the sound cover, I found the 3rd level rack nuts missing on both sides (photos). I removed and replaced the element and I am,ordering the nuts (4) and scheduled return service for 02/20/23. Recommended the customer not use the unit until repairs have been completed. ; ordrng 4 W11545286 (3rd Level rack nut)s"

Arrived on site to replace thermal fuse. Customer had part found part is incorrect. Will need to order new thermal fuse office to reschedule ; ordrng 1 W11204568 (Thermal fuse)

Arrived onsite to install previously ordered door. Upon arrival inspected door and is also dented. Need to re order door. Returning tech needs to inspect door before proceeding to apartment unit. Office to reschedule ; ordrng 1 LW10638684 (Rc Door stainless)

"Arrived on site for vibration. Upon arrival, ran diagnostics Andys. There are no saved error codes. Ran a spin test an basket shakes violently. Inspected suspension and hed is shot. Replaced suspension W10780045. Test unit and there is no change, basket still shakes violently. Replaced gear case W11454741. Calibrated unit. Test unit and still shakes violently. Need to replace basket. Ordering basket. Office to reschedule ; O-emld tckt"

Arrived on site for cooktop for flashing f47 error code . Ran diagnostics and found power module failed . Ordering both modules . Office is checking with JA on coverage . Customer has to leave . Told customer office will reach out and let her know situation. ; ordrng 1 W10857233

"Arrived on site to test unit for light button getting stuck, tested unit found button is Going in but not releasing, will need control to fix issue, control was run without, ordering control, office to reschedule ; ordrng 1 W10851619 (Control)"

"Arrived onsite for a dishwasher that is not closing properly. Inspected unit and work area. The customer advised that the lower rack seems to hit the side inlet nut and causes the rack to pop over the nut to close. Did confirm the customers complaint. Went to adjust the nut and found it installed properly. Removed the dishwasher from the wall and found the tub slightly bowed at the bottom. Tried to adjust the tub but was unable to do so. Ordering the tub, inlet assembly, gasket, and nut and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule return trip for two hours. ; ordrng 1 WPW10508676 (Inlet nut) and 1 WPW10195536 (Inlet water assembly) and 1 WP8531323 (Gasket) and 1 W11649982 (Tub)"

"Arrived onsite for a oven that is not heating properly. Upon arrival I perform a temperature test and found that the temperature was wildly off. I attempted a temp calibration but found no change. I then tested the temp sensor and found the it was out of range. I the replace the sensor and tested the unit and found the unit operating as designed. The oven door split apart on the customer and was put back together the best they could manage. I am ordering the door glass,bracket,and glass bracket. Office to reschedule ; ordrng 1 W11176456 (GLASS-DOOR) and 1 W11389703 (BRACKET) and 1 W11105139 (BRKT-GLASS)"

"Arrived onsite for washer making noise during operation, mainly spin and shutting off mid cycle. On arrival put unit in diagnostics and found stored error code F7E5, F2E1. Tried turning basket by hand and it out get rough at a certain point. Grinding noise could be heard. Inspected underneath unit and failed clutch and slider. Replaced both. Upon reassembly found marks on roster and stator. Turning basket by hand , noise stopped but running spin test unit was still making noise. Will need to replace Stator, rotor and gearcase. Needs AUTHO office to reschedule ; ordrng 1 NeedsAUTHO (Needs AUTHO) and 1 W10915700 (Stator) and 1 W10915701 (Rotor)"

"Arrived onsite for cooktop flames to big. Found that the right front burner flame was larger on one side. Corrected the burner cap and adjusted the flame. Customer had complaint about the cooktop being unleavened, found that the tines where left up at the end of tines. I tried to push down on the tine and it broke. Ordering new grates. No gas leaks detected during service. ; ordrng 1 W11204377 (Grates)"

Arrived onsite for dishwasher tracks broken. Upon arrival inspected unit. Found visibly failed adjusters. Ordering adjuster sets for left and right side. Also ran diagnostics and found 2/1 error code. Ran diagnostics and all components are functioning. At this time adjusters need replacement. Needs AUTHO. Office to reschedule ; ordrng 1 WPW10546503 (Adjuster) and 4 WPW10195839 (Strap)s and 4 WPW10195840 (Positioner)s and 2 WPW10250160 (Clip)s and 1 WPW10588164 (Left housing) and 1 WPW10588165 (Right housing) and 2 WPW10250162 (Adjuster cover)s and 1 NeedsAUTHO (Needs AUTHO)

"Arrived on site for no ice. Found frozen water line due to defective freezer door fill tube heater unit will need a new freezer door. ; ordrng 1 WP2300868 (Fitting) and 1 2198677 (Fitting) and 1 WP4373559 (Fitting) and 1 LW11026425 (Freezer door ss), states that autho needed"

"Arrived on site and inspected washer and found standing water in the tub, inspected drain pump and found it is reading 20.1 ohms this is within specifications. Attempted to run a diagnostic cycle and washer will not do anything. Replaced control board, actuator, capacitor and this had no positive effect. Washer will still sit idle with power showing. Found 120 V from control board to drain pump but only 12 V showing at drain pump connection. A new lower harness will be needed to complete repair; ordrng 1 W11643701 (Lower harness)"

Arrived on site to test unit for no ice production. Found error E5(ice maker thermistor bad). FC ice maker producing properly. Temps correct in both compartments. Recommend replacing RC ice maker. Part showing as out of stock. Office to reschedule. ; ordrng 1 W11579560 (Ice maker) and 1 W11579561 (Valve)

"Arrived on site to test unit for big flames, tested unit found unit missing unit regulator, also customer stated that right knob falls off and will not stay on, inspected Knob and found it cracked, ordering knob will install regulator on return visit, office to reschedule ; ordrng 1 W11317537 (Knob)"

Arrived onsite for a dishwasher with the wash cycle not working and the door not closing properly. I found an F4E3 and F7E1 stored error codes. I found correct voltage to the pump and it not working. I replaced the sump and motor then tested the machine. I found the unit working as designed. The door is closing properly. There were no water leaks present at the time of service. I found the dispenser door broken and the dispenser with need to be replaced. Ordering WPW10671905 dispenser. RS for Fri 2/17.; ordrng 1 WPW10671905 (Dispenser)

Arrived on site to diagnose a washer that is not filling with water. Found cold water valve failed and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for a dryer that has no power. Upon inspection I found that the unit would not power on. I attempted to reset the breaker and found no change. I checked the power at the outlet and found that there was half the power that is supposed to be supplied to the unit for proper operation. I advised the customer to diagnose why they are missing power at that outlet. Job complete

Arrived on site to install parts ordered previously. Installed new thermistor and new air duct customer provided. Tested unit and its now operating as designed.

Arrived on site to diagnose a range that is not baking. Found lower bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.

"Arrived on site and found right front switch on harness was damaged by water. After replacement confirmed it is operating as expected and sent a short video to KB/service management of operation, job complete

"Arrived on site and inspected refrigerator and found it is unplugged customer was experiencing a step device constantly tripping. Replaced start device. After replacement observed Compressor running properly. Customer will continue to monitor refrigerator for correct cooling operation for at least 24 hours.

"Arrived on site to inspect dryer not operating. Upon further inspection, the customer advised the unit turns on but it doesnt heat. I read the front bottom panel and tested the unit and found the element not functioning. I tested ohms to the element and found it open. I disassembled the unit and tested the cutoff, thermostats and fuse and all are good. Also found the unit has its original rollers/tension pulley/belt and they all are in poor shape. I removed and replaced the rollers, pulley and belt and cleaned all axles and cleaned the unit (photos) and reassembled and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

Arrived on site to test unit for no water being dispensed from dispenser. Removed filter and water dispensing as designed. Used bypass and water dispensing as designed . Narrowed issue down to bad filter. Advised customer new filter is needed. Removed condenser build up and no leaks detected. Job complete.

Arrived onsite for cooktop sparking. On inspection when the burner on the right side are on the left back burner would start sparking for no reason. When I turn both right side burners on the spark happen more frequently to burners on the left side. I replaced the spark module and the issue went away. Now when the burns on the right are turn on sparking anymore. I tested it for 15 minutes. no gas leaks detected during service.

Arrived on site to diagnose a range that is not baking properly. Found control locked out and power cycled unit to reset control. All is working properly at this time and as repair under 10 mins only svc fee charged.