Brian - Austin, TX
Regina - Leander, TX
James C. is an excellent Technician! After he completed troubleshooting the problem he fixed the problem then explained the problem to me and described what he did to fix the problem. I was impressed with his knowledge about the refrigerator. He was very professional and smart.
Knowledgable and Friendly
Marie-louise - Manor, TX
Joseph Cordell came to replace my freezer door. He was friendly and knowledgeable, not only about the part he was replacing but about other Whirlpool appliances in my home. He offered tips and tricks to get the most out of my appliances and I appreciated him sharing his knowledge since I am a first time home owner.
service schedule was moved up (appreciated) problem was explained and replacement part was in the truck; cost was reasonable
Gary - Georgetown, TX
appreciate the technician's courtesy and professionalism
Robert - Austin, TX
Tech arrived on schedule and was efficient in the repair.
KAH - Round Rock, TX
The Appliance Express technician was friendly, efficient, and very knowledgable. Fantastic Service !
Timely and Professional
Ken - New Braunfels, TX
Richard - Uhland, TX
Appliance Express should be very happy to have such a talented technician working for them. Kevin Bell is well mannered, very dependent, and very experienced in his field. The knowledge of his profession is commendable. Kudos for Kevin Bell.
Personable & knowledgeable
Colleen - Austin, TX
My service dude was what I'd hoped. He helped me understand this crazy machine without talking down to me
Steven - Driftwood, TX
The repairman was on time, made the repair fast, but neatly and was on his way. Great job!
David - Georgetown, TX
A Pleased Customer
Joel - Georgetown, TX
Michelle - Killeen, TX
He did a great job.
Nancy - Austin, TX
Cheryle - New Braunfels, TX
Great service. Friendly. Knowledgeable. Kept me up to date on progress.
Great service, very professional young man!
Mario - Round Rock, TX
Joel did a great job of keeping us informed throughout his work.
Lora - Bertram, TX
Great and Friendly Service
Ben - Austin, TX
Joe from Appliance Express was great. He had to visit three times to make sure everything got fixed on my fridge, but every time he made sure to let me know when he would be there, and was friendly during every visit. I could only hope that every repair person that comes to my house is as great as Joe.
Stan - Georgetown, TX
Tommy did a great job. He left the area clean and was most efficient. He knows his craft.
Debbie Zimmer - Bartlett, TX
Arthur was punctual, friendly, informative and we would definitely use him again for appliance service. Even though nothing was wrong with our refrigerator, he gave us pointers on how to use it effectively. I can’t speak to cost because the appliance was under warranty.
Always a pleasure.
Keith - Hutto, TX
This last visit was warranty work. Steve was really helpful in showing me how to find a couple spots to check on the ice maker.
Karl - Austin, TX
Tu - Bastrop, TX
Very good- jobs got done in short time and professional
Sarah - Austin, TX
Gary - Wimberley, TX
Excellent, the Best!
Mirid - Round Rock, TX
Sherry - Bertram, TX
Fast, Efficient, and Friendly
Walt - Leander, TX
James diagnosed the problem with our 4 year old Maytag washer, ordered the parts and returned as promised to complete the repair 2 days later. Fast, efficient and friendly service! Thank you!
Great Service Tech!
Mary - Lorena, TX
Arthur was very professional and skilled. After making repairs, he repeatedly tested our range to make sure everything was working appropriately. Thank you!!!!
William - Austin, TX
Phillis - Bastrop, TX
Very good service and very polite man also very helpful.
Theresa - Georgetown, TX
Judy - Austin, TX
Scott did a great job.
Ellen - Briarcliff, TX
Paul was always on time and very efficient, clean, positive attitude and explained everything so well.
Eric - Georgetown, TX
Easy, quick and knowledgeable
Joseph and Polly - Wimberley, TX
THANK YOU for sending Brandon Copeland!! He came on time, figured out the problem within 10 minutes, and had it fixed all within a half hour! The previous service man from our first service call left without fixing anything, was unable to be recalled, and it required a whole week before another service person could be scheduled to our house. The telephone people at Appliance Express were very accommodating, however, and I suppose it is not easy to get someone to come to Wimberley all the way from Georgetown.
Dependable, Efficient Customer Service and Repair
Angela - Elgin, TX
As Great as an Appliance Repair Can Get
hitendpatel - Cedar Park, TX
We lost one of the double electric burners on our glass top range. And while it's never fun to have to do an unexpected major appliance repair, Appliance Express was great. We made the initial contact through the Internet, and then had in-person and automated scheduling and reminder calls. There were some errors in the part ordering, and there ended up being two things wrong with the burner rather than the one originally diagnosed, but our technician Lou was great -- Professional, prompt, personable. I hope to not have any issues in he future, but if I do, I will definitely use Appliance Express.
Pat - The Hills, TX
Icemaker had second issue and finally was repaired correctly
Replacement of door
Christi - Dripping Springs, TX
Luis has been to our home before on another repair. Always very friendly and knowledgeable about the products he's repairing.
Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
Sharon - Bertram, TX
On time and very knowledgeable
very good service
Thomas - Kyle, TX
Service technician was knowledgeable and helpful in answering my concerns.
Professional, punctual, my request was challenging and the staff researched and set my appt.
Harvy - Lometa, TX
Great Quick Service
Brandi - Pflugerville, TX
Great service, technician knew exactly how to fix the problem, arrived in the window he said he would and was pleasant to work with. He even provided some feedback on my washing machine to ensure it continues to run without incident.
Great Service but very expensive and unexpected pricing.
Ilesa - Pflugerville, TX
1. Excellent and professional work done. However, I paid double the price quoted by Whirlpool. I feel Whirlpool and your company should be on the same page when it comes to prices so that the client has a choice in choosing the amount paid up front and not after the fact. But, I'm completely satisfied with the work.
David - Buda, TX
Stephanie - Georgetown, TX
Priscilla - Austin, TX
Andy, our technician, arrived and determined the problem in a short time. He replaced the switch and checked the unit and said it was repaired.
Belinda - Georgetown, TX
Wonderful technician. Great service!
This is a good company
John - Kingsland, TX
Friendly and finished job quickly
TO - New Braunfels, TX
Expecting people to take off half a day from work is terrible for convenience. If they can tighten up their appointment window this would be much more user friendly. The tech was very friendly and finished job quickly.
Charles - Johnson City, TX
Wonderful service lead to peace of mind
Nicole - Georgetown, TX
Steve was punctual for both visits, personable and professional.
Good service and communication
Dianne - Georgetown, TX
I appreciated the appointment reminders and the follow up afterwards to make sure everything is okay.
Fast and great service
Saul - Elgin, TX
I wasn't home my wife was but was here on time, friendly, fast, and knows his work. We were very satisfied
Janet - Austin, TX
Susan - New Braunfels, TX
Brandon was very helpful.
GOOD, FAST AND FRIENDLY.
William - Lexington, TX
Jim - Killeen, TX
very good service
Chois - Robinson, TX
Alvin was very nice and kind did a good job on replacing the door THANK YOU ALVIN
Paul - Round Rock, TX
Very polite and fixed my problem
Great Service Alvin was
Linda - Waco, TX
Alvin was awesome
Gilberto - Austin, TX
smart guy found simple solution
Robert - Austin, TX
Great service the tech explained the whole works!
Ruben - Austin, TX
Great, fast service!
Amy - Austin, TX
Leo knew what the issue with our microwave was immediately and fixed it in about 20 minutes.
Eric - Austin, TX
did great job. helpful and respectful
Marilyn - Temple, TX
Charlie S. - Bastrop, TX
Steven arrived on time, diagnosed the problem with our ice maker, replaced the part and was on his way. Very professional and pleasant to have Steven in our home. Cudo’s to Appliance Express for hiring super technicians!
Vicky - Austin, TX
He is so patient to tell me all the details about the refrigerator problems!
Sharon - Gatesville, TX
Very good experience. Very professional .
Kenneth - Cottonwood Shores, TX
Mostly I had to adjust the level down move it back into the hole and level it again not happy
PERFECT SERVICE IN EVERY WAY!
Kathleen - Kyle, TX
Kevin Bell was the best service & technical professional I have had service my appliances. Ever. Kevin was on time, courteous, friendly and knew my name. He put on the protective booties before entering my home and he set up his work area neatly in front of our dishwasher and carefully removed the screws for the door and proceeded to do a check of the machine and the problem causing the door to leak. He proceeded to test the machine and located the leak. He answered my questions and discussed with me the part needed to be replaced. He replaced the part that was causing the leak and checked again to confirm there were no other issues with the machine. Kevin was completely knowledgeable about the brand, model and possible problems. He had the replacement part on his truck and was able to complete the repair. He gave me a pamphlet with Appliance Express cards and service information for future reference. Susan, who I spoke with regarding the appointment was also courteous, friendly, knowledgeable about what to expect and was easy to discuss the appointment with me. This was a GREAT service experience and I thank Kevin Bell and Appliance Express for excellent service. I will use Appliance Express for future service repairs and recommend them highly.
Michael - Georgetown, TX
Great service, but too costly. Your questionnaire on cost are backwards.
Sherrie/John - Leander, TX
James is excellent. Very professional and friendly. Has been out before and does great work. Give this guy a raise!!!
Appliance Repair Feedback
Carol - Austin, TX
First, Lowe’s was of no help in getting service since I did not purchase extended warranty. It was not a year old. The customer service person at Lowe’s gave me corporate # only to get a Maytag 800 . They could have provided me with that in the first place. When I called Maytag they were beyond helpful and patient with me and were able to tell me immediately the purchase date. Once my service was scheduled they kept me updated that nothing had changed that would keep me wondering about their response times. The repairman was very courteous and knowledgeable. He explained the cause of the problem and how it affected the washer. He also went and advised us of how to obtain better results from the washer. We never knew HE detergent washed clothes better ( much less knew there were detergents titled as HE). Best of all he liked our chi- weenie pup.
Shirley - Buda, TX
Leo is a treasure! He fully explains everything and even tells us things about our appliances that we didn’t know.
Great service. Had an awesome experience
Keith - Austin, TX
The technicians did a great job. They were professionals and super nice. Definitely recommend.
Thomas - Austin, TX
Barbara - Lorena, TX
Appliance Express was able to fit us in their schedule quickly
Andy has follow through!
Pink Fressia - Round Rock, TX
Andy is friendly, professional and kind. He followed through on calling us about the part we were waiting for. Growth Area: If the original quote should be lower - then please lower it. We were charged too much labor. Chance, corrected the billing error. Thank you for that and for recognizing the error and making it right! We appreciated that and will call again.
Nichole - Temple, TX
Alvin is professional and extremely knowledgeable and helpful! I am grateful for the service!
Blake - Temple, TX
Keith - San Marcos, TX
Andy is a very knowledgeable and professional technician.
Suzanne - Austin, TX
Johnnie - Dripping Springs, TX
Ashton - Manor, TX
Chris - Burnet, TX
Thanks!!! Works perfect again.
James - Buchanan Dam, TX
Gilbert - Marble Falls, TX
Great Service, True Professional
Nicole - Austin, TX
First time using this service. Tech was prompt, quick in diagnosing, and thorough is resolving.
Service was awesome after clarifying that my appliances were still under warranty
Christtiana - Hutto, TX
Sue - Leander, TX
My experience with everyone connected to this company has been excellent! I will gladly refer anyone I know who needs service to them!!
RAVE REVIEW FOR ROBERTJARED IN FIXING MY GLADIATOR!
Maudine - Austin, TX
ROBERT ARRIVE AHEAD OF TIME AND WITH CHEERFUL ATTITUDE USED HIS 21 YEARS OF EXPERTISE TO CHECK OUT THE PROBLEM WITH MY SIX-MONTH OLD GLADIATOR REFRIGERATOR UNDER THE YEAR WARRENTY..
Knowledgeable and Great Service
Carmen - Jonestown, TX
Dario - Cedar Park, TX
David - Georgetown, TX
Dario - Cedar Park, TX
Very pleased with the customer service
Gerald - Pflugerville, TX
Yolanda - Austin, TX
Luis was prompt, courteous and professional
David - Georgetown, TX
Derwin - Hutto, TX
Overall the rep was awesome. Excellent customer service. He answered all my questions and was above to resolve my issues
Star - Sunset Valley, TX
Katie - Houston, TX
Excellent repair job
John - Leander, TX
Spanish - Horseshoe Bay, TX
First time customer. Very satisfied. Tyler was great.
James - Austin, TX
Raunel - Austin, TX
Robert - Belton, TX
He replaced the pad on the Microwave to see if this stop the light bulb from going out so frequently. My wife had not complaints about his servicing the unit.
Shirley - Nolanville, TX
Alvin was a awesome repair man
Good Service, Personable Rep, Solved Problem
Dennis - Liberty Hill, TX
Appliance Express is one of the best companies we have ever used.
Colleen - Kempner, TX
Debra - Cedar Park, TX
Lou was very helpful and explained everything that he was doing. He patiently answered all my questions. Great job!
Mack - Burnet, TX
Professional. Prompt. Great service. Would definitely use again!
Did not fully complete the job
Henry Ha - Pflugerville, TX
I move the dryer out so the technician can have room to fix the washer. After fixing the washer is done, he left the house and didn't put the washer back BTW, it took too long to schedule a service
One of the BEST Services I experienced recently.
Mo - Cedar Park, TX
Lou was very efficient and systematic. He tested everything to confirm the part needed to be replaced. Very professional job.
Walter - Leander, TX
Kb Home - Pflugerville, TX
Ive had Wesley with appliance express out more than once to service my homes and he is always the nicest and does a great job!
Linda - Austin, TX
Nancy - Austin, TX
Andy quickly figured out the problem and fixed it. Covered under warranty.
Sarah - Austin, TX
Joseph provided excellent service while being helpful, professional, funny, and very patient with my energetic puppy. Thanks for the great work!
Glenn - Georgetown, TX
Pauline - Lago Vista, TX
Alaa - Austin, TX
Blanca - Waco, TX
Arthur provided great service! He was very professional, personable & efficient. He answered all my questions.
Appliance Express Rocks
Bob - Georgetown, TX
Had a very positive experience with Appliance Express regarding a malfunctioning under counter ice machine. Communication was outstanding. Service techs were knowledgeable, courteous and professional. I will not hesitate to refer people to them or use them again.
Great service and easy
Sophie - Austin, TX
I have been very impressed with Appliance Express twice now and would recommend to others. Personal touch in the office and genuinely care. Fast, Quality, Friendly
Kathy - Austin, TX
We have used Appliance Express before with good results so when our ice maker stopped working I called them. I was able to get an appt convenient time, with a short arrival window, and the technician had what he needed on his truck to fix the problem. Luis, the Technician, was courteous and did a great job.
Anthony - Austin, TX
Lisa - Leander, TX
Great job, pleasure doing business
James - Georgetown, TX
Joel was very pleasant and handled the job efficiently and professionally
Justin - Austin, TX
What a great experience! Appliance Express stayed in constant communication, was very flexible when I needed to change the dates, and properly diagnosed the issue when they dispatched the tech. The issue was resolved in about 10 minutes after the tech arrived, and the tech was great to work with. Couldn't be happier, and highly recommend.
Kristine - Belton, TX
Very polite gentleman. Made the extra effort to check if I was home after getting no answer at the front door, was leaving when he saw a truck in the driveway and stopped to see if everything was all right. I was with another service provider and was able to let Al know I was the client and I needed him to provide checkup of my washer. Had he not been observant, I would have not had the service provided by him. He was excellent in his efforts to deliver the service needed. Thank you Al for your extra effort to connect with the customer. Great observation and follow through!
Kathryn - Austin, TX
Joseph called 30 minutes prior to our appointment and was very polite and courteous when he arrived. He was very knowledgeable and I felt confident he could diagnose and repair my refrigerator. The appointment did not take long and Joseph made sure we were satisfied with the work. Thank you!
Rhonda Henzi - Georgetown, TX
Technician was polite, and did his job. And ignored me when I vented (about something that happened to me) which is what all technicians should do by just making some unrelated comment.back.
Janie - Leander, TX
Great service, trustworthy!
Joe - Bastrop, TX
Service was alright
Robin - Austin, TX
Technician was very nice and efficient!
Great service and knowledge!!
Marc - Dripping Springs, TX
Kathleen - Manor, TX
The repairman was punctual, kind, and informative. Overall, he’s been the best repairman I’ve ever dealt with.
Alejandra - Killeen, TX
Timely, courteous, efficient, polite. Great service.
Annamary - Killeen, TX
Limm - Lakeway, TX
work on my steam oven
Deanna - Austin, TX
professional, courteous and great work
Mike - Austin, TX
Very professional service
Whitney - Manor, TX
Great service and super friendly
Victoria - Cedar Park, TX
Amber - Austin, TX
Marlys - Georgetown, TX
Judy - Austin, TX
Heather - Pflugerville, TX
Called out to look at my dishwasher in my new house. He also asked about my microwave and stove. The oven light had gone out and he ordered a new bulb for it and will be back to put it in for me later in the week! Awesome customer service!
Richard - Austin, TX
Daniel - Austin, TX
Lou was great and was so friendly to my very scared dog.
Tommy was great
Santina - Georgetown, TX
Tommy was wonderful one of the best repairman. Pleasing personality yet professional.
Kevin - Austin, TX
Great Service by Lou. Knowledgeable and professional.
An inspiring tradesman
Jessica & Vic - Austin, TX
Wesley P. should be the face of the next generation of tradesmen! Honestly, he should probably teach the older folks how to do their job in this new world of modern consumers/homeowners. Wes was polite, knowledgable, patient, and concise. Most of all, he was enthusiastic about his job and the service he provides. My wife does not do business with any company that only knows how to use a telephone. But we were able to book our appointment through emails, so that's something good I can say about Appliance Express the company. The charge for labor and parts seemed to be standard/market rate, I guess? I don't really have much on the company, generally. So, truly, this endorsement and review is entirely due to the individual we were assigned -- Wesley P..
Sandra - Horseshoe Bay, TX
Great service. Glad I bought a whirlpool!
Lloyd - Coupland, TX
Steve was great. He was on time, efficient, friendly, and knew what he was doing.
James - Marble Falls, TX
Prompt service. Knowledgeable and friendly
Booking and service went great
Daniel - Austin, TX
On time and professional
Jerri - Canyon Lake, TX
Arrived on time. He knew what was wrong just through my statements. My unit was up and running within 20 minutes or so. No mess left behind! Great service!
Salvador - Austin, TX
Clif did a great job! It is nice to have our refrigerator working properly again
Richard - Round Rock, TX
Karl - Kempner, TX
They scheduled the service out 6 days for fixing the stove. Couldn't use it because it wouldn't heat up food in oven. Turned out to been a bad heating element, which I figured it was. Was a quick fix. Good job but took a long time to get it done.
Very professional offered great service
Paula - Georgetown, TX
Cameron - Austin, TX
Solved my problem immediately and checked for any other problems.
Emmet - New Braunfels, TX
Hilary - Austin, TX
Lou was professional, knowledgeable and kind! Can’t ask for more!
Steven - Round Rock, TX
Al was prompt, courteous and quickly diagnosed the problem.
Quick service and professional
Margaret - Temple, TX
Great service starting from the customer service representative to text message to confirm my appointment, phone called letting me know the technician was on there way and finally the technician was professional and quick to fix the repair. Thanks
Joseph - Austin, TX
Great Service - Quick and Effective
Eufracina - Austin, TX
Ron our tech, came in and got our washer working ALMOST IMMEDIATELY. He even had the part needed on hand. Truly a pro!
Tommie was very good
Barbara - Georgetown, TX
Tommie was very attentive. I had one problem and he called me back several times.
Prompt, Excellent Service!
Roland - San Marcos, TX
I highly recommend this company
Washer - Excellent Service. Perfect 10!
Bill - Lago Vista, TX
James is fantastic. Comprehensive skills, excellent communicator, fast and efficient. Thank you!
Ice maker fixed
Sean - Frisco, TX
Jaquise - Austin, TX
Ken - Austin, TX
Very timely and professional
Rao - Austin, TX
Deborah - Georgetown, TX
James - Round Rock, TX
Great friendly service
Robert - Austin, TX
Ann - Troy, TX
Gentleman was very good at his job.. your company is very fortunate to have such a reputable service man.
Ron - Georgetown, TX
Cory - Round Rock, TX
He did a excellent job very friend and very professional
Friendly and great service!
Cathy - Morgan's Point Resort, TX
THE LADY THAT ANSWERS THE PHONE AT THIS COMPANY IS AWESOME!!! I THINK HER NAME IS SUSAN.
Alvin - Austin, TX
Wes was real good at explaining our options in regard to a costly repair or replace the unit.
Great and friendly
John - Cedar Creek, TX
Job well done
Tim - Austin, TX
Virgil - Troy, TX
Replaced faulty dryer parts and works well so far. All trash removed and nothing left behind.
Randy - San Marcos, TX
Excellent service technician! Very knowledgeable!
Kirk - Austin, TX
Our Service Tech was great. He was polite, personable and knew his craft. He fixed our refridgerator quickly -- and it was a bit of a mystery as the appliance was brand new. There was no charge...which I appreciated. Will definitely call the next time I need appliance repair!
James - Austin, TX
Thanks again, but the washer is making the same noise.
James - Granger, TX
Mark - Georgetown, TX
Your technician, Tom Lott, was great. Very knowledgeable, efficient, and practical. While our problem was not immediately resolved, he provided a practical, cost effective and logical first step that could potentially fix it the problem.
Steven - Driftwood, TX
Fast and friendly
Cindy - New Braunfels, TX
My service representative was it knowledgeable and acted quickly!
Linda - Hutto, TX
DRYER MAYTAG MEDB765FW0 Arrived on site for long dry times . Found element had failed . Ordering heater . Cleaned out lint . Recommended ent cleaning. Please call to set return . Put on cancellation list if spot opens up.; ordrng 1 WP3387747 (ELEMENT )
MICROWAVE GE JVM2070SK02
MICROWAVE FRIGIDAIRE FGMV174KFB "Arrived on site to test unit for door not shutting. Found mounting bracket inside door latch spring is broken. Mounted spring, tested unit, unit is now working good. Found front grille mounting points broken. Needing new grille. Office to reschedule.; ordrng 1 5304473796 (grille)"
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for a dryer thats not drying clothes. Inspected unit and work area. Customer advised the unit is taking 3 to 4 cycles to dry clothes. Ran unit through a time dry cycle and found the unit turning and heating. Removed vent hose on the back and around the unit. Found proper airflow coming out of the dryer. Remove the hose at the wall and found major blockage inside the wall causing a restriction of airflow. Removed lint buildup and advise the customer to give her dryer a chance to see if it benefits out properly now. I did advise that if further issues persist, that based on the amount of Lent pulled out of the wall, she may have a restriction further up as well and have her vents cleaned. Unit is working as designed. Call complete."
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived on job for complaints of not working properly and blinking light. Found the heater broken cause a error code. Heater sent only one nut. Parts department order additional nut. ; saved tckt
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for a refrigerator thats not illuminating in the freezer and top of the refrigerator section. Inspected unit and work area. Customer advised that when the lights in the refrigerator do aluminate that some of them flicker but that hes had an issue with this for several weeks. Found freezer module out and replace the freezer module. Found the light in the freezer and upper sections illuminating but two of the top refrigerator modules flickering. Replaced both modules and found one of the modules completely dead upon installation due to a faulty module. Replaced the new module with another new module and unit is now illuminating as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site for fridge not cooling intermittently. I inspected the unit and work area. I found ice build up on the fresh food evaporator. I ran a forced defrost and found the freezer defrost heater coming on. I put the unit into test 128 and found version 22.214.171.124. According to service pointer W11033419D. I just need to replace the fresh evaporator cover. I instructed the customer on how to defrost the unit before service.; ordrng 1 W10889841 (cover-evap)
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on site for ice machine noise and not filling with water. Tested and inspected unit and found failed inlet valve.Ordering needed parts. Left unit unplugged and water off. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10897719 (valve) and 1 W11266112 (housing)
WASHER KENMORE 796.4147321 Arrived to inspect washer leaking from underneath.Confirmed the complaint and found the tube from the casing had a hole in it causing the water issues.Removed and replaced the tube.Tested the unit and unit tested as designed and didnt leak.
REFRIGERATOR KITCHENAID KSSO48QMB03 Arrived onsite for the freezer ice bin button broken. Replaced ice bin button and it tested good. Complete
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the damper was seized, replaced motor and tested for functions, damper opened and closed. Complete"
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived on site to test unit for lights out in RC. Found top and middle left side lights out. Confirmed lights are bad. Replaced lights and unit is now working good.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived to inspect dishwasher heating issues.Ran diagnostics test mode and unit tested as designed.Customer advised Modern appliance came to service the unit and promised to order a new heating element and never returned.Found the customer needs to use rinse aid and purge the hot water before starting the unit to get the starting temperature up to required 120 degrees.Unit works as designed.Job completed
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 Arrived on site for refrigerator with light out. Upon further inspection I found freezer light out. I gained access to freezer light and switched with a new module. Light is now on. Unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID KSSC42QVS02 Arrived on job for complaints of temperature issues. Removed panel and evaporator frost pattern almost none took pictures. ; ordrng 1 8201675 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10205101 (evaporator)
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to follow up on customer complaint that oven is not heating items evenly, with items overcooked on the outside and undercooked on the inside. Previous visit technician contacted tech line to report findings, and unit was deemed working as designed. On arrival the customer had the unit uninstalled for us to check. I checked the resistance on both bale and broil elements and verified they are both well within spec. Checked wiring for any damage and found none. Behavior of the unit is the same as reported prior. Called tech line and spoke with Scott, who also concurs there is no mechanical failure with the unit and its working as designed. SR7728893184. At this time there are no recommended repairs to be performed and the unit is performing properly per whirlpool.
DRYER WHIRLPOOL WED7120HW1 "Arrived on site to inspect dryer for not starting, upon inspection found the front panel not responding, replaced panel and tested. All functions returned. Complete"
DISHWASHER GE PDWT480P00SS Arrived on site to test unit for noise. Found noise to be when unit is draining. Tried pulling unit out but was unable to pull unit out. Found tile lip making unit not come out. Customer will need to get unit out to be able to work on it job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for water and ice not dispensing found unit UI not communicating with ice maker auger or water valve order UI. Also ordering valve and reservoir JIC. Office to reschedule based upon part availability.; ordrng 1 W11265135 (UI) and 1 W11043013 (Valve) and 1 W11346622 (Reservoir)
OVEN WHIRLPOOL KOSE500ESS04 Arrived on site for Long Preheat - Wall Oven. Model and serial number are from previous oven. Ive updated the model and serial numbers and also informed my office thread of this too. Ran three sets of temps set at 350 and got 351. Customer was concerned that convection bake was not functioning properly due to their cookies not baking. Ran three sets of temps at 325 in convection bake and got 322. Oven operating as designed. Job completed.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for refrigerator ice maker over filling. Inspected unit and work area. Found ice caught up by ice maker, removed ice. Found signs water overfilling Performed diagnostics mode and harvest ice maker cycle. Ran fill cycle and monitored ice maker. Found only drops of water coming from ice maker. Tested water dispenser and found low pressure to unit. Called Whirlpool tech support and spoke with Andrew. He stated to remove pressure regulator and test incoming pressure and replace both inlet valves and trace water lines to find possible air leak if not found to replace tubing. (Sr#7729740982). Office to schedule appointment when ETA is available on parts.; ordrng 1 W10394076 (SINGLE INLET VALVE) and 1 W10723352 (WATER LINE) and 1 W10815476 (TUB FILL) and 1 W11168758 (WATER RESERVOIR ) and 1 W11194438 (FILTER HEAD) and 1 W11209438 (CONNECTOR) and 1 WP2198677 (CONNECTOR) and 1 WP2300068 (CONNECTOR) and 1 WPW10341329 (INLET VALVE)"
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not turning off and light issues, upon inspection found the customer did not know the fan kicked on to cool cab. Customer had intermittent issues with UI. Ordering UI. Office to reschedule ; ordrng 1 W11105007 (UI)"
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for Squeaking or Squealing Noise - Top Load Washer. Placed in diagnostics and no error codes came on. While in diagnostics placed in high speed spin and noise was present. Removed belt and placed in another high speed spin and noise was gone. Ordering drive belt to return and complete the repair. ; ordrng 1 W11239857 (Belt)
DISHWASHER GE GDF570SSJ0SS Arrived on site and installed new control. Tested operation and found wash motor ran for 45 seconds then shut off. Ohmed motor and found motor winding open causing failure. Unit will need wash motor to repair. ; ordrng 1 WD26X23258 (pump wash kit)
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for refrigerator not making ice. Upon arrival found unit heater wire was reading as open. Ordering new door and bringing back new ice maker. Office to reschedule due to part availability.; ordrng 1 LW11026427 (Freezer door)
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived onsite for refrigerator section freezing food. Ran diagnostics and found that all had passed but when checking the RC thermistor, it was out of range. Replaced diffuser assembly that included thermistor. Replaced control as well. Job complete"
DISHWASHER WHIRLPOOL WDF330PAHS5 "Arrived onsite for dishwasher top rack falling off. Upon inspection found retaining clips had come off. Re secured clips, tested unit and unit is functioning properly. Job complete ."
WASHER MAYTAG MVW6200KW0 "Arrived on site and found hot and cold water are swapped, after correcting them ran a diagnostic cycle and washer is operating normally at this time. Customer is experiencing a very intermittent noise that was not duplicated on this visit. Requested that they take a video the next time they hear it To aid diagnosis. Video can then be sent to office to determine what parts need to be prescreen. Job complete"
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced evaporator,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for refrigerator not producing ice. Measured temperature in RC at 14°. Performed diagnostics mode and checked ice maker fault codes and found E0 for none. Ran harvest cycle and found cycling. Ran fill cycle and found supply line frozen. Found customer did not flush unit after replacing water filter. Ran fill tube heater and found working. Removed supply line and thawed out added insulation around fill tube. Ran fill cycle to ice maker and all tested good. No water leaks detected during service. Allow 24 to 48 hours for normal ice production.
DRYER SAMSUNG DV36J4000EW/A3 Arrived on job for complaints of no heat. Found heater open. After replacement test operation.
WASHER MAYTAG MVW7230HC0 Arrived on site to diagnose a washer that is making unusual noise. Found coin stuck between washplate and basket. Removed coin and tested unit found all is working properly at this time. No leaks were found at time of service.
COOKTOP JENN-AIR JGCP536WP01 "Arrived on site to diagnose a cooktop that is sparking slowly when burners are on. I tested the unit and the front left burner is the only one causing the burners to click and try and ignite. Found service pointer W10540279-A which applies to this exact issue. Service pointer has an updated burner head which corrects a grounding issue. Ordering burner head to resolve since I could not recreate on any other burners. Please note - unit is caulked in / silicon into the countertop. I advised the customer that they would need to unseal it before I come back if the burner head does not resolve, and that I would not cut into the sealant. Ordering burner head to resolve. Office to schedule when we can get burner head.; ordrng 1 W11106799 (burnr-head)"
DRYER WHIRLPOOL WGD4815EW2 Arrived onsite for the dryer making a screeching noise during operation. During testing found that that the idler pulley and belt were causing the issue. Used repair kit and replaced belt and pulley and dryer tested good and noise is gone. Complete
WASHER MAYTAG MVWB765FW3 Arrived on site to install previous diagnosed part. I gained access to the water valve and replaced with new. I ran the unit through a diagnostics cycle and found it operating as designed. No water leaks detected. Job complete.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site poor trying performance and dishwasher. Ran diagnostics no error codes, heater element is coming on at the end. Customer is using rinse aid. Increased rinse aid level to wash. Recommend trying this first , if call back order dispenser .
MICROWAVE WHIRLPOOL WML75011HZ8 "Arrived onsite for microwave making buzzing noise and not heating. Upon inspection found unit has high voltage issues. Need to replace mag, capacitor and diode. Bringing prescreened parts as well. Office to reschedule ; ordrng 1 W10850446 (capactr-mg) and 1 W11256462 (diode) and 1 W11402082 (MAGNETRON )"
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previously diagnosed part. Cycled power off and installed new control. Cycled power back on and unit is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for no cool removed evaporator cover found oil leaked from evaporator where thermistor clips to evaporator,due to leak oil caused plastic on housing,cover and drip pan to break and become brittle ordering cover,drip pan,and housing ; ordrng 1 WPW10469927 (Housing) and 1 W11457241 (Drip pan) and 1 W11211387 (Cover)"
WASHER MAYTAG MVWX655DW2 "Arrived on site for a washing machine that is filling in with water. Inspected unit and work area. Customer advised that he had a couple sheets and blankets in his washer that were soaked at the end of his cycle and when he ran the unit through a drain and spin, he unit filled with water after the unit was shaking and moving the unit. He advised he cancelled the cycle and tried again and it did the same thing. He was thinking the issue was with a control problem allowing water in. I did advise to him that if the load is off-balance, it would basically not complete the final spin in the normal cycle. I advised putting the unit into a drain and spin and going into an off-balance situation would also create the unit to try to fill with water and try to re-balance the clothes. I did advise if it was unable to re-balance the clothes, and was off-balance again and the cycle, the unit would not finish out the cycle. The valve is not leaking when the unit is off or
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for freezing veggies, upon inspection found the UI not responding correctly. Replaced UI and tested for functions. Complete"
DISHWASHER KITCHENAID KUDS35FXSSA Arrived onsite and found unit will need adjusters. Using s code provision for parts. Ordering adjuster kit. Office to reschedule when part arrival is established. ; ordrng 2 W10712394 (adjuster)s
WASHER MAYTAG MVWX655DW1 Arrived on site and tested operation. Found long fill error. Tested valves and found no cold water dispensing. Tested voltage to valve and found to be good. Tested solenoid and found solenoid windings read open on cold fill valve. Office to schedule return services due to part availability ; ordrng 1 W11168740 (valve)
REFRIGERATOR FRIGIDAIRE FFSS2315TP0 Arrived on site to diagnose a refrigerator that is making knocking sound. Tested unit and found refrigerant line frosting all the way back to compressor indicating unit is overcharged. Corrected charge and unit and all is now working properly. No leaks were found at time of service.
WASHER MAYTAG MVWC465HW2 "Arrived on site to diagnose washer making noise. Ran unit in high speed spin and could hear screaming from bottom of unit. Removed cover and don dont belt shavings. Belt is slipping and screeching. Splutch cam has indents from the slipping belt. Ordering belt, splutch kit, and motor to resolve. Office to reschedule when we can get belt. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site to inspect washer for not starting, upon inspection found the washer working to specs, checked all functions and found no issues. Latch worked.
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on job for complaints of not cleaning. Ran diagnostics and found wash motor 120v but not working. Will need sump and motor to complete. ; ordrng 1 W11416362 (PUMP AND MOTOR )
RANGE WHIRLPOOL WEE510S0FS2 "Arrived on site for range oven not working. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no faults. Gained access to terminal block and found L2 burnt. Removed terminal block and installed new. Repaired wire harness and assembled. Tested operation. All tested good."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for fridge not making ice. I inspected the unit and work area. I did a temp test on the freezer and found it at 14 degrees. I gained access to the freezer evaporator and found an ice ball on the cap tube and no frost pattern in the evaporator. I am ordering a sealed system to complete the repair. I am ordering rc evaporator, fc evaporator, compressor, uv dryer, access valve and 3 hours. The office will reschedule. ; ordrng 1 3HOURS (3 HOURS ) and 1 8201675 (compressor) and 1 AUTHORIZATION (AUTHORIZATION ) and 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10913906 (coupler) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)"
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for a dishwasher thats not heating. Inspected unit and work area. Customer advised that they had a drainage issue with the dishwasher that they cleared and ever since that they have had problems with the dishwasher heating. Please do unit and service diagnostics and found an F7 E1 (no heat), F6 E4 (float switch open), and F2 E1 (UI stuck key) error codes. Cleared error codes and tested unit. Unit ran as designed and begin heating. Checked drain hose going to the garbage disposal and found no loop at the garbage disposal. I advise the customer that they may have an issue with the unit backfilling. Advise them to create a bigger loop for that and unit is running as designed. Call complete."
COOKTOP WHIRLPOOL KGCU467VSS01 Arrived on site for cooktop continually sparking. I inspected the unit and work area. I found when the cooktop is heated up it is starting to spark on its own. I found service pointer W10540279-A. I am ordering parts needed for service pointer. The office will reschedule when we have an eta on the parts. ; ordrng 2 W11106799 (burnr-head)s
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for Upper Rack Concerns - Dishwasher. Found left side rack wheel had separated from the adjuster rack. Installed new adjuster racks on both left and right sides. Rack rolling in and out as designed. No leaks detected. Job completed.
RANGE WHIRLPOOL WOS51EC0HS01 Arrived onsite and found symptoms indicating failing console. Unit fan could be activated in diagnostics. Reset unit with hard reset. Tested for fan speed error again. Unit performed properly. Putting console on order to repair. ; ordrng 1 W11296171 (console)
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 "Arrived on site for control not responding to commands . Replaced jazz control . After programming new control,. All checked normal . Unit is in the garage not hooked up to water . No water leaks detected at time of service. Job complete."
RANGE WHIRLPOOL WFG320M0BB2 "Arrived onsite to replace previously diagnosed parts. Upon further inspection found orf-holder to have a crack. Replaced with new, tested and unit is functioning properly. No leaks present at this time. Job complete"
WASHER MAYTAG MVWx655DW1 Arrived onsite for unit shutting off during spin cycle. Lid lock and unlock issues and shifter fault. Erased codes. Tested unit. Found that tub is very shaky and and took a while to stop. The latch was working perfectly. Upon further investigation. Found that the gear case and tub and possibly actuator needed to be replaced.
REFRIGERATOR KITCHENAID n/a Arrived on site for refrigerator beeping and not cooling properly. Tested and inspected unit and found failed evaporator fan. Ordering needed part. Office to schedule return trip. Advised customer to turn off unit until repairs are done. .; ordrng 1 8201589 (fan motor) and 1 SEENOTE (OFFICE TO SCHEDULE )
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for dishwasher rack falling out. Upon arrival found unit adjusters broken as well as stop damaged. Removed and replaced adjusters and damaged right stop. Replaced right stop. Tested unit. Found unit now operating as designed. Job Completed.
RANGE WHIRLPOOL WEE745H0FS2 Arrived on site for range not working properly. Tested and inspected unit and found house voltage issues. Unit is getting no voltage from L2 to ground. Instructed customer that he will need electrician to fix voltage issues.
WASHER WHIRLPOOL MVWB835DW2 Arrived on site for a unit that is showing an OFB error code ad is leaking. Inspected unit and work area. Please do it in service diagnostics and found an F0 E5 (OFB off balance load) error code. Ran unit through an auto test in the unit ran as designed. Had the customer test a small load in a rinse and spin setting. Unit filled and agitated and went to a spin. Unit ran as designed. Call complete.
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to inspect cooktop burner flames. Upon further inspection, I tested all of the burners and found the front right ignitor was not seated correctly and all flames were too high with orange tips. I adjusted the front right burner ignitor and it is igniting correctly. I adjusted the flames to the burners. I advised the customer that due to the air purifier operating, next to the cooktop, it is causing the flames to have orange tips. Any humidifier or purifier will cause the flames to go orange.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Found left side of fresh food section freezing. Found damper not closing properly allowing freezer air to leak into fresh food section.Installed new damper and tested operation. Unit tests good. Job complete
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and sent dishwasher into a diagnostic cycle and found wash motor is not running properly. A new sump and motor will be needed to correct washer operation. No water leaks from connections at time of service.; ordrng 1 W11085683 (Sump and motor) and 1 WPW10469574 (Vent assembly)
REFRIGERATOR KITCHENAID KRFC704FSS00
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator making loud noise. I put unit into diagnostics mode and tested air baffle. The baffle made loud rattle noise and could hear it struggle. Will need to replace and order baffle motor. Office to reschedule.; ordrng 1 W11164593 (BAFFLE MOTOR)
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived onsite for unit not freezing inside the unit. Checked from pattern on the unit, frost pattern was not consistent and even. Submitted sealed system check list. Sealed system is the issue.
DISHWASHER JENN-AIR JDB3610AWX Arrived on site for dishwasher not washing. I inspected the unit and work area. I found removed the spray arm and filter I found both completely clogged with calcium deposits. I cleaned the filter and the spray arm. I ran a cycle and found the unit still not spraying. I recommend replacing the pump motor and the spray arms.
MICROWAVE GE JE2160SF02 Arrived on job to replace previously diagnosed part. After replacement test operation light working properly.
RANGE WHIRLPOOL WFE320M0JS0 Arrived on site to test unit for burners not working. Test unit and found all burners not coming on. Test for power and found black wire melted at terminal block. Will order new terminal block and new harness. Advised customer he will need to buy new power cord due to black wire on power cord melted too. Office to reschedule. ; ordrng 1 W11432194 (MAIN HARNESS ) and 1 WPW10245259 (TERMINAL BLOCK )
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for unit making a noise. Customer showed the video. Heard loud noise. Waited for unit to start up. Unit started up to cool and the noise was very loud. Heard noise coming from the heater coils below. Found that sound pad had fallen off. Put sound pad back on and wedged in between. No noise at this time. Job complete.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite to replace fill tube. Upon attempting to replace fill tube. Fill tube will not go any further. Ordered parts. Office to reschedule ; ordrng 1 W10849517 (dor-fip) and 1 W11099340 (cntrl-elec)
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site to inspect washer error code. Upon further inspection, I placed the unit in diagnostics showing error code F3E1. Cleared the code and continued with testing. Unit operated as designed, but had too much suds in the drum. I pulled the unit out onto my oven dolly and checked the air trap, hose and sensor and all were clean. I checked the load & go settings and they were incorrect. I reset the settings and retested. When the unit was draining, I could hear the pump making a loud rattling noise. I removed the filter and found old coins and lint in the filter. Removed the debris and placed the filter back in the pump and retested in a normal load. Unit is operating as designed. I recommended that the customer run the unit in a normal wash with cold water to get the suds out and then do a normal load. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived on site to install previous diagnose part. I installed a new control box. I gained access to the evaporator thermistor and foil taped and zip tied the thermistor into the correct position. Job complete.
WASHER MAYTAG MVWB835DC3 Arrived onsite and customer obtained part concession while on site. Installed control. Symptom unchanged. Ordering the console to complete repair.
REFRIGERATOR GE PFE29PSDASS Arrived onsite for previously diagnosed parts. Upon arrival installed new duct door motor and spring and tested. Unit is now operating as designed. Job Completed.
WASHER AMANA NTW4516FW3 "Arrived on site and customer is experiencing squealing during the spin cycle. washer is in a shed Exposed to the elements but is covered from rain. Sound washer is very unlevel, took pictures. Inspected gearcase and Found some residue from the belt rubbing onto cam pulley. Removed cam kit and inspected actuator and found leaves and twigs inside gearcase. Leaves and twigs are blocking optical sensor on actuator. cleared them out and replaced actuator and now when washer spins it squeals for a few seconds and then stops and runs properly.
DOWNDRAFT KITCHENAID KXD4636YSS4 Arrived on site for downdraft not staying in up position. Tested operation and found working as designed. Gained access to drive motor and switches. Tested operation while motor gears. Found all working. Tested several more times and work each time. Informed customer to hold button for 2 to 3 second when raising up or down as user care guide states. All tested good.
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found oven door handle is damaged, replaced door handle and it is now correct, job complete"
DRYER WHIRLPOOL WED560LHW0 "Arrived on site , add sound kit and padded motor mount . Dryer noise has gone down . No lint build up at time of service. Job complete."
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Arrived on site and found unit making ice. Customer wants valve replaced due to calcium build up in valve assembly. Installed new valve and tested for leaks. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for a refrigerator making a loud noise. I activate both fans and diffuser on unit and heard no noise. I unplugged and plugged the unit back in allowing compressor to turn on and heard loud rattle coming from back of unit. The customer said that was the noise. Upon further inspection I found low side tube was rattling agains compressor and water lines. I put pads around tubing and adjusted water lines with zip tie and found unit is now working as designed. Call complete.
COOKTOP GE CHP9530SJ2SS "Arrived onsite for the cooktop LR,LF burners not working. During testing found that the customer replaced the generator board on the left side and burners still dont work. Called GE tech line and we found that there is a communication issue with left and right generator boards induction kit and display board will need to be replaced. Complete"
OVEN WHIRLPOOL RBD245PDB Arrived onsite for the oven not turning off. During testing found that the control is causing the issue.
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site to install previously diagnosed parts. Cycled power off and installed control and vent. Turned unit back on and put into diagnostics mode. Ran a test cycle and unit was working as designed. Put 7nit into normal cycle for a few minutes to make sure it started and ran, it worked as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite to replace right hand door to unit having scratches. Looked at door. Saw that door had scratches. Replaced door. No issues at this time. Job complete
FREEZER WHIRLPOOL WRF535SMHB01 "Arrived onsite for refrigerator not cooling. Upon arrival found unit was cooling issues was frost building up in freezer as freezer was not sealing correctly. Found unit freezer door was slightly bowed and unit gasket was damaged. Ordering both office to reschedule due to part availability. ; ordrng 1 W10436252 (Gasket), ordrd 1 12977878BQ (Freezer door)"
RANGE AMANA AGR5330BAB3 Arrived onsite to replace previously diagnosed parts. Replaced burner top and cap. Tested unit and unit is functioning properly. Job complete
WASHER WHIRLPOOL WFW95HEXW2 Arrived onsite to replace bellow. Replaced bellow. No issues at this time. Job complete.
DISHWASHER WHIRLPOOL WDT710PAYB6 Arrived on site for dishwasher not draining. I inspected the unit and work area. I filled the dishwasher with water and called for drain. I found the unit draining. I inspected the plumbing from the disposal. I found no drain loop in the line. I explained to the customer the drain line needs to run up above the disposal and back down to the disposal drain to prevent any back flow from the disposal. Job complete.
FREEZER GE GNE25JSKCFSS Arrived on site for ice maker leaking and not making ice. I inspected the unit and work area. I found the ice maker funnel full of ice causing the water to spill out and not make it into the ice maker. I cleared the ice and tested the ice maker. I found it working as designed. Job complete. No water leaks detected.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect wall oven with no functions. Upon further inspection, I found the unit display with the hour glass and do not unplug symbol showing. I cycled power to the unit and no change. I tested voltage at the control at P1-1 to P1-4 and got 14VDC. Testes voltage at PX1-2 to PX3-1 and got 240V. I contacted techline and spoke to Robert and advised of my complaint and findings and he recommended replacing the console/UI. Provided file #7729746548. I spoke to SR in parts dept and she is ordering the console due to low stock at vender. I will return with the main control. Ordering a CNOTE-LSO PER CUSTOMER REQUEST.
WASHER WHIRLPOOL CAE2745FQ1 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived onsite for refrigerator not dispensing ice. Upon arrival found unit ice maker operating as designed and motor and dispenser door operating as designed. Found unit ice bin rear damaged not allowing unit to dispense ice consistently. Ordering ice bin office to reschedule due to part availability.; ordrng 1 W11185686 (Ice bin)
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Arrived on site to install previously diagnosed parts. Gained access to evap fan motor and put new one in. Fan motor is now working. Gained access to thermostat and put new one in. Unit is now working as designed. Call complete.
COOKTOP WHIRLPOOL WCG55US6HS "Arrived on site to inspect cooktop burner not lighting correctly. Upon further inspection, customer advised that the front right burner doesnt ignite correctly and a large flame shoots out of it. I found the burner cap wasnt seated correctly on the burner head. Tested all burners and all are operating as designed. I demonstrated to the customer on how to adjust the caps if needed. No gas leaks detected during service, job completed."
WASHER WHIRLPOOL WTW5640XW3 "Arrived on site to follow up on washer not spinning out clothes. Replaced belt, splutch and shifter. Retested and unit is spinning on command now. I can hear something rubbing. Tried to remove basket, but its rusted to gearcase shaft. If issue comes back due to items stuck under basket we wont be able to get to them. At this time unit is spinning on all attempts.
REFRIGERATOR WHIRLPOOL RT21LMXKQ06 Arrived onsite and found freezer evap drain clogged with ice. Customer had cleared drain at bottom. Thawed ice with a steamer and installed heat rod to prevent freeze in future.
WASHER WHIRLPOOL WFW5620HW2 "Arrived onsite for unit not spinning the water out. Put unit in diagnostics. Found F0E1 load during clean washer mode. Also customer was washing a bath rug. Called tech line. Suggested to tell customer to not wash any bath rugs as it is not recommended for the unit, only similar articles of clothing. Got sr#7729746945. Also customer wanted the unit re leveled. Re leveled the unit. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite for lights not functioning properly. Upon inspection found left door switch faulty. Replaced switch, tested unit and unit is functioning properly. Job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for loud icemaker . During harvest IM made all kind of strange noises . Will need IM . No water leaks detected at time of service. Call to set return.; ordrng 1 PARTSRESEARCHFORIM
REFRIGERATOR WHIRLPOOL WRS588FIHV00 Arrived onsite for the refrigerator ice maker not working. During testing found that the door wires on the bottom of door are broken and the freezer door will need to be replaced.
WASHER WHIRLPOOL MVWX655DW2 "Arrived on site and inspected washer and found hot water line is dripping. Hot water line is leaking. Recommend it to homeowner that it be replaced to correct experience, job complete"
REFRIGERATOR FRIGIDAIRE FRS6KR5JSB4 Arrived on site and inspected refrigerator and sound evaporator drain is clogged/frozen over. Used steamer to clear drain and it is now operating properly. Job complete
OVEN WHIRLPOOL GBD307PRS01 Arrived on site to install rebuilt control and switch membrane to resolve stuck key errors. Replaced and retested. Unit powered on and is working as designed. Tested upper and lower ovens and found no problems or errors. Call complete.
REFRIGERATOR KITCHENAID KSSO42QTX04 "Arrived on site for cooling complaint. Removed evaporator coil for weak frost pattern on evaporator,frost only forming on 2 rows of evaporator no traces of oil on evaporator diagnosed unit will need a compressor,heat exchanger and evaporator ; ordrng 1 W10841139 (Compressor) and 1 Wpw10143759 (Drier uv) and 1 W10508992 (Exchanger) and 1 WPW10205101 (Evaporator) and 1 W10913906 (Access valve) and 1 W10629033 (Inverter)"
MICROWAVE GE JVM1540LM5CS Arrived on site for microwave not heating. Performed diagnostics and tested operation. Found high not drawing amperage. Will need to tech to remove unit due to abnormal height of unit. Will need authorization to continue repair.
REFRIGERATOR WHIRLPOOL WRS321SDHB01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found failed ice maker as well as failed ice container. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WPW10300022 (icemaker) and 1 WPW10558424 (ice-contnr)
OVEN KITCHENAID KEBC208KSS0 Arrived on site and replaced both blower fans diagnosed on previous visit. After replacement collected remaining balance and insured oven is working properly again. Job complete
DRYER GE DVL223EB4WW Arrived on site for dryer not operating. Tested and inspected unit and found unit not getting proper voltage. Found 98 volts from L1 to L2 instructed customer on this and that he will need an electrician to come fix voltage issues. No repairs are needed at this time.
REFRIGERATOR JENN-AIR JSC23C9EEM00 Arrived onsite for unit leaking extra water into the ice bin and ice maker. Looked at unit. Everything is working. Found that possibly there is more pressure than needed coming through the water line. Turned down pressure. No leaks at this time. Job complete
DRYER KENMORE 110.870896 Arrived onsite for squeaking and weak motor symptom. Ordering motor and blower and dryer repair kit. ; ordrng 1 4392067 (dryer repair kit)
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to test unit for not cooling. Unit was on when I arrived evaporator had slight frost. Evap fan was operating good. Condenser fan was operating properly. Found compressor extremely hot. Compressor was pulling 1.1amps. Found discharge line really hot. Suction line was warm. Spoke with SW and confirmed SS issue. Needing sealed system tech. Needing lock ring set and torch set as well. Office to reschedule.; ordrng 1 ACCESSVALVES (ACCESS VALVES) and 1 LOCKRINGSET (LOCK RING SET) and 1 W10507884 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site for too much ice. Diagnosed a defective bin thermistor,customer requesting cleaning,filter,cleaner and thermistor. Cleaned compartment,reservoir,cover,dispenser and tubing replaced filter ran unit through a clean cycle"
WASHER MAYTAG MVWC415EW1 "Arrived on site to install previously diagnosed parts to resolve washer not spinning clothes. Checked unit at drive hub with it set to spin and you can feel the gear slipping. Unit is swapping properly, but due to stripped splines on the gearcase shaft the motor torque is overpowering the grip. Unit needs a new gearcase, motor belt and splutch, since the beLt is glazed and has made the motor pulley less grip.
WASHER WHIRLPOOL WTW8040DW0 Arrived onsite for washer not draining and tying clothes out correctly. Upon arrival found unit control and drain had delayed communication and were not operating as designed. Upon speaking with customer about ordering parts. Job Completed.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for range damaged panel. Attempted to replace panel and found new panel damaged in box. Ordering needed part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 2 W11097777 (panl-cntrl)s
MICROWAVE JENN-AIR JMW3430DP02 "Arrived on site to inspect wall oven error codes. Upon further inspection, I attempted to place the unit in diagnostics and it failed to respond. Cycled power for approximately 10-20 seconds and placed unit in diagnostics showing error codes F2E0 & F2E1. Cleared the codes and tested the components and all components operated as designed. Tested the unit oven in Bake at 350 degrees and it operated as designed. Tested the microwave at 100% for 30 seconds and it operated as designed. Customer recently had a power failure in the home which could have caused the issues with the unit. No repairs needed at this time. Job completed."
OVEN WHIRLPOOL KEBK206SSS00 Arrived onsite and tested unit and found unit operating within tolerances. Advised customer on ways to track temp and expectations. Also calibrated unit to customer preference. Never turned on again after the breaker was reset. Advised. Jerome to have electrician check breaker integrity.
DRYER SAMSUNG DV42H5200EP/A3 "Arrived on site to inspect dryer not heating. Upon further inspection, I turned the unit on and found that the element is not coming on. I disassembled the unit and removed and replaced the element assembly and cleaned the lint from the unit. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."
DISHWASHER WHIRLPOOL WDT710PAHW1 Arrived Ed on site to test unit for not washing. Found wash motor receiving proper voltage but not engaging. Unit is filling properly with water. Needing wash motor to fix issue. Office to reschedule.; ordrng 1 W11085683 (pump&motor)
REFRIGERATOR GE ZISB480DXA Arrived on site to install lower damper assembly. Installed part and retested. Noise is no longer present. Verified door opening and closing several times. Failure was in the door gears. Call complete.
DRYER WHIRLPOOL WED5000DW2 Arrived on site and tested operation. Found no heat during operation. Tested fuses and thermostats and found the exhaust thermostat has failed.Installed new thermostat and tested operation. Unit tests good. Job complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found f8e0. Cleared errors and tested fan in component activation. All checked good. Tested unit for 30 minutes on a bake at 350. Advised customer unit needed reset. All checks good.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site for whirlpool Refrigerator door swings open harder than usual , water dispenser is making a loud noise door swings open harder than usual, water dispenser is making a loud noise all the time. Found valve at the wall had too much pressure and adjusted valve down to eliminate the high PSI in water tube. Found legs needed to be lowered in order to raise the fridge and prevent doors from swinging open. Noise is gone and doors open and close as designed. No leaks detected. Job completed."
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived onsite for the refrigerator freezer reaching up to 65 degrees and cooling down to -11 degrees . Called tech line and we went through diagnostics and ran test 2, 24, 29. Found that test 24 temperature went up to 73 degrees and test 24 went to 11 degrees which are concerning temperatures. Tech line stated to test the freezer thermistor and if it tested good to replace the door UI. Tested freezer thermistor and it ohmed out good . Will need to replace UI . Ordering parts and office to schedule Sr 7729738789; ordrng 1 W11330486 (Ui)"
REFRIGERATOR WHIRLPOOL WRFA32SMHZ02 "Arrived on site for no cool. Found control locked,unable to program control,power cycled unit same issue control locked unit will need a new control ; ordrng 1 W10637328 (Control)"
WASHER MAYTAG MVW6200KW0 "Arrived onsite for unit not completing cycle. Is diagnostics found error code for long fill and off balance load. Cleared codes to test unit. Ran auto test and all passed. Instructed customer on proper loading and cycle selections. Also noticed that the drain hose was far down the stand pipe, made adjustment to allow proper draining. Job complete"
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for unit not entering defrost. Defrosted evaporator replaced harness and main control,replaced defective bracket assembly ran diagnostics all test passed."
MICROWAVE FRIGIDAIRE FGMO3067UD Arrived on site to test unit for not working correctly and not heating. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
WASHER WHIRLPOOL WET4027HW1 Arrived on site and found washer is full of water it will not enter a diagnostic cycle. Inspected incoming power and control board and found it to be correct Found J2 that control board is not connected. After resetting connection drain pump began running and removed all the water inside the tub. Attempted to run a diagnostic cycle and drain pump is continuing to run constantly. Will need to bring back a new control board to replace the pressure switch. ; ordrng 1 W11481725 (Control board) and 1 W11028053 (Pressure hose)
REFRIGERATOR WHIRLPOOL KURR204ESB01 Arrived on site to replace LED lights for refrigerator. Replaced light assembly and found no change in operation. New part may be defective but failure could also lie in main control. Ordering both parts to be replaced. Office to set return appointment.; ordrng 1 W10807589 (cntrl-elec) and 1 W11441723 (LED STRIP)
MICROWAVE WHIRLPOOL WMH54521JZ0 "Arrived onsite for microwave not heating. Upon arrival found unit would not heat. Unit had correct polarity and voltage going to it but was not heating. Ordering Mag, Cap, and Diode as well as two man to pull unit from wall. Office to reschedule.; ordrng 1 W10818686 (Mag) and 1 W10850446 (Cap) and 1 W11256462 (Diode)"
REFRIGERATOR WHIRLPOOL WRS325FDAW04 Arrived onsite for the refrigerator lights flickering. Replaced refrigerator door switch and both led lights. And all tested good. Complete
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for noise complaint. Ran diagnostics fan powered on no odd noise,condenser fan and damper no odd noise. Adjusted paneling to prevent noise possible noise due to variable speed compressor running at high speed."
REFRIGERATOR WHIRLPOOL KBRC36FMS01 Arrived on site and tested operation. Found unit complete no cool. Cycled power and found control cutting in and out and beeping. Unit has failed control and will need new control assembly to repair. ; ordrng 1 W10818296 (cntrl-elec)
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site for washer that customer previously stated they wanted to try and replace the float switch to see if issue would be resolved. Upon installing the new float switch needed I was able to reassemble and test the unit and found that they were no longer any error codes not found in the text sheet or relating to the foot switch but I was receiving an F 10 five error code that the diverter inside of the motor was not functioning properly and was detecting a leak but when I disassembled and checked the diverter area there was no signs of water or leaking of any kind it after testing power to the diverter I found the diverter itself is malfunctioning. Office will need to reschedule with customer once availability of the new motor assembly is known. Ordering w11416362; ordrng 1 W11416362 (MOTOR)
WASHER MAYTAG MHW6630HC0 "Arrived on site to test unit for not working properly. Found door latch error codes. Found 2 sharpies, a pen, a lighter and two socks in bellow preventing door from shutting all the way and causing door lock issues and leak. Removed objects, inspected bellow, bellow tested good. Also found water level switch electrical connection not properly inserted. Fixed connection, tested unit, all functions operating as designed. No leaks detected at time of service. Job complete."
DRYER WHIRLPOOL WED75HEFW0 Im on site for wire not turn it on and running according to the customer. Upon further disassembling and inspection I found that the same thermal fuse that went out the first time that was still covered under warranty had gone out again on the second trip I tried to narrow down and find why the thermal fuse had broken but they were no clogs inside of the dryer or venting duct and unfortunately I could not verify her access the exit for the dryer. Customer did inform me that the dryer vent cleaning they had performed was done but ever since the drive-in cleaning was done they felt like the dryer started acting really weird when it came to heating I did inform the customer that it would be best for them to get a second opinion from a different company that can come out and do the drive-in cleaning to verify why the first vent cleaning did not go the way it shouldve but at this point everything does appear to be clear and out-of-the-way call complete and unit
MICROWAVE WHIRLPOOL WMH53521HB0 Arrived on site for door open / close when trying to start unit . Adjusted hinges and cabniet whereinterlocks are connected. Tested unit multiple times. No repeat error .
OVEN GE JT912S0K4SS "Arrived on site and inspected oven and found temperature sensor is burned out After replacing temperature sensor preheated oven to 350° it reached 350° Stopped heating and dropped to 300° before turning back on again. Used calibration function to raise overall temperature +25° job complete"
WASHER WHIRLPOOL WFW6620HC2 "Arrived on site for washer giving f9e1 error (indicating long/no drain time) upon arrival I found that there were also 2 other codes F8e1 & f0e2 ( valve inlet failure & over sudings) upon further inspection I found the drain was receiving 120 volts but with no clogs but propeller was seized in place not drain the water out. I was able to repair drain pump with new part but when I was able to get the unit drained and retested for the other codes I found suds code was no longer there but the F8e1 error still was. I traced issue back to cold water inlet portion of the valve not opening up even though unit had received correct power supply. Customer also stated during visit the ui display would not accurately shows correct times for each cycle as it was supposed to (ex: quick wash on this unit should show 15 minutes but instead would show 1hr49mins. Will need to return with a new main control, ui panel, as well as an inlet valve. Office to reach once availabili
OVEN KITCHENAID KOSE500ESS04 Arrived on site to test unit for kit heating. Test all element and tod. Test board and found and control board. Replaced board test unit and unit test good job complete.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Arrived on site for a refrigerator not dispensing or making ice or water properly. Upon arrival I found that the icemaker was indeed bad and leaking water into the icemakers due to her not shutting all the way whenever power was discontinued to it. I also found that part of the valve that regulates the water immediately coming into the valve is also losing half of its power and only receiving 50+ volts and not the full 120 needed. I was able to trace the power supply issue back to the main control office will need to reschedule once ahs is acquired.; ordrng 1 5304510307 (MAIN CONTROL)
DRYER LG DLE2101W "Arrived to inspect dryer noises.Confirmed the complaint and found the rollers and idler pulley were causing the unusual noises.Unit now works to customers satisfaction.Job completed"
RANGE KITCHENAID KFGD500ESS04 Arrived on site to test unit for no gas. Test unit and found gas turned regulator turn off. Turned regulator on test unit and unit test good job complete.
DISHWASHER WHIRLPOOL DU1055XTVS8 Arrived on job for complaints of no power. Found open fuse. Replaced fuse and test.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not producing ice, upon inspection found the icemaker full but not harvesting, spoke with Techline Sr # 7729738195 was instructed to replace thermistor. Ordering thermistor. Office to reschedule ; ordrng 1 W10280385 (THERMISTOR )"
COOKTOP WHIRLPOOL WCC31430AB03 Arrived onsite to replace previously diagnosed parts. Replaced set of elements and failed switches. Tested unit and unit is functioning properly. Job complete
WASHER WHIRLPOOL WFW6620HC0 Arrived on job to replace previously diagnosed part. After replacement test operation all functions working properly. No leaks detected at time of service
DRYER KENMORE 110.6813241 "Arrived on site for dryer not heating . Found element failed .all else checked normal. Replaced element . Unit is now heating . Job complete ."
REFRIGERATOR KITCHENAID KSSC42FKS00 Arrived on job for complaints of error code blinking. Ran diagnostics and found no error did hard reset and wait to se if code return.
DRYER WHIRLPOOL WED6620HC1 Arrived on job to replace previously diagnosed part. After replacement test operation.
MICROWAVE MAYTAG MMW9730FZ05 "Arrived on site for microwave having intermittent failures. Customer stated that door not close just right light will stay on and microwave keys were not responding. Performed diagnostics mode, no error codes. Tested microwave door and heating operation. Performed encoder and found all keys responding. Called Whirlpool tech support Rich. He stated to speak with customer about electrical interference and unit will need to be in failed state to properly diagnose. Found unit operating as designed. (SR#7729739573)."
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling, upon inspection found the fridge on but no cool air, replaced inverter per Techline and no change, when compressor kicked on a visible leak appeared in low side. Ordering sealed system repair. Office to reschedule ; ordrng 1 TJ90SF8404 (ACESSS) and 1 W10630535 (EVAP ) and 1 W10832994 (COMPRESSOR )"
WASHER WHIRLPOOL WTW6120HW0 Arrived on site for washer showing error code f0e4. I inspected the unit and work area. I found fault code f0e4 temperature fault. I inspected under the unit and found everything in good working order. I gained access to the water valve and found the thermistor out of range. I replaced the water valve. I ran a diagnostics cycle and found the unit working as designed. Job complete no water leaks detected.