We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Jonathan M
Job Details: 08/03/2023
Arrived on site for a washer that will not start a cycle. Inspected unit and work area. Customer advise the unit will start but will go to completed cycle within two minutes and will not wash the clothes. I ran the unit through diagnostics and found an F7 E4 (basket re-engagement failure) error code. I checked underneath the washer and found the slider broken causing the issue. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete.b; used 1 W10734521 (Slider) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78717
Paul
Job Details: 08/03/2023
"Arrived onsite for a refrigerator that has not made ice correctly since the sealed system was replaced and the freezer just isnt getting cold enough to possibly replace sealed system parts again. I found the FC at 16 degrees and the RC at 37 degrees when I arrived. The compressor was running and the amp draw was 1.42 amps. My equalized pressures in home position was 14 psi and for the temps they should be between 25-30 psi. I ran service test 4 and found the compressor pulling down in a vacuum on step 3 and the high and low pressures were both low in step 4 and 5. I found no dye in the drain pan. I checked the high side for dye and found none. I dumped the charge, vacuumed the system and charged it with 6 ozs of R134A refrigerant. When the pressure equalized at was at 27 psi. I ran service test 4 again and had good pressures and good refrigerant flow. In step 5 the FC dropped from 18 degrees down to 10 and was still dropping when I put it back in normal mode. I asked the customer to monitor the FC temp and make sure it stays around 0 degrees and ice production should return. I explained that there is a possibility that I undercharged the unit when the sealed system was done because of the temps and ice production issues. Customer will monitor and call back if needed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Waco, TX 76705
Jonathan M
Job Details: 08/03/2023
Ive been on site for a dishwasher that is not washing dishes. Inspected unit and work area. I ran it through diagnostics and found an F4 E3 (wash motor not running) error code. Tested the unit and confirmed the customers complaint. Replaced the wash motor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Pflugerville, TX 78660
Vincent
Job Details: 08/03/2023
Arrived on site to install parts previously diagnosed. Installed new icemaker and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near San Marcos, TX 78666
Luis
Job Details: 08/03/2023
"Arrived on site for noise complaint. Unit not making odd noise while on site,ran diagnostics no odd noise,customer played recording of noise complaint noise appears to be from the recirculating pump,replaced pump ran diagnostics good water flow pumps powered on no odd noise from recirculating pump or drain pump"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Killeen, TX 76542
Tyler
Job Details: 08/03/2023
Arrived on site for washer stopping at rinse and spin cycle. Upon arrival confirmed failure and found f7e1 inDiagnostics. Upon further inspection I found unit wouldnt agitate or spin and could only hear motor humming. Looked under unit and found harness to capacitor broken. Replaced capacitor and repaired wiring. Retested unit and found was her working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Austin, TX 78703
Wesley
Job Details: 08/03/2023
Arrived onsite and found unit operating with leak from the intake valve hose. Cleaned and secured the intake valve hose. Unit is now operating as designed without leaking. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Liberty Hill, TX 78642
Lou
Job Details: 08/03/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it harvested and I could hear the valve humming, but no water came out. I found the fill tube was frozen. I removed the ice from the tube and retested and still no water. I checked the water valve at the wall and retested and still no water. Customer advised that the filter hadnt been replaced since November and they had a new filter. Replaced the filter and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Vincent
Job Details: 08/03/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was the broiler not working. Tested unit and its operating as designed. Customer was not aware the broiler would use the same burner as the bake. I explained that the broiler is located at the bottom. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Dripping Springs, TX 78620
Luis
Job Details: 08/03/2023
Arrived on site for loud noise while dispensing water. Tested dispenser noise from flow adjusted tubing and water tested dispenser noise no longer present
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrew
Job Details: 08/03/2023
Arrived on site and replaced outer door for scratched glass. Unit working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308HPS01
Near Georgetown, TX 78633
David Z
Job Details: 08/03/2023
"Arrived on site to diagnose ice machine not making any ice. Customer showed me it is making ice, but making an abnormal buzzing sound. Traced sound to recirc pump. Replaced recirc pump and tested. Found new recirc pump was defective and spraying water out of its casing. Ordering a new recirc pump. Return set for 8/9. Returning tech needs to send back the pump currently installed as it's the defective leaking one. But it doesn't make the noise the other did, so customer wanted to leave it in. ; ordrng 1 W11542867 (Recirc Pump)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
Kimo
Job Details: 08/03/2023
"Arrived onsite for a dryer that is not heating. Upon arrival the customer stated that the unit is working but would like us to take a look at it any. Upon inspection I found that the unit had great airflow, it heated and the unit had proper power supplied to it. Unit operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near San Marcos, TX 78666
Andrew
Job Details: 08/03/2023
"Arrived on site to test unit for not draining. Found knockout was not removed from disposal. Removed knockout, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFE515S0JS3
Near New Braunfels, TX 78130
Andrew
Job Details: 08/03/2023
Arrived on site to test unit for popping/grunting sound. Customer provided recording of noise. Advised customer noise is from elements and is a normal part of operation. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Niederwald, TX 78640
Andrey
Job Details: 08/03/2023
"Arrived on site to test unit for no power, customer stated that intermittently the console will be completely unresponsive, put unit into diagnostics and found multiple stuck key error codes, tested buttons and found start button is not engaging All the time, console will need to be replaced to fix issue, ordering part office to reschedule ; ordrng 1 W11478525 (Panel UI)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Kevin
Job Details: 08/03/2023
Arrived on site and inspected oven and found screws holding handle and bracket are loose. After tightening them door is working properly but if issue continues front panel glass will need to be replaced. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model krfc704fss00
Near Austin, TX 78739
Scott
Job Details: 08/03/2023
"Arrived on site for no interior lights , no ice ,dispenser not working . Found unit was in sabbath mode . Took fridge out of mode . Unit is now lighting up, dispenser is functioning . Did find water dispenser switch had failed . Custome didnt want to repair switch . Charged 162.36 collected 186.71 AUTHO X43UPF. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Austin, TX 78748
Scott
Job Details: 08/03/2023
"Arrived on site ,replaced ice maker . Did power reset . Ran harvest and fill test . All checked good . No water leaks detected at this time , job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Georgetown, TX 78628
Lou
Job Details: 08/03/2023
"Arrived on site to inspect refrigerator freezing items in the fresh food section. Upon further inspection, I tested temps in the RC section at the top shelf (28.4 degrees, middle shelf (35 degrees), bottom shelf (23.9 degrees) and tested temps in the FC=2 degrees. I attempted to place the unit in diagnostics and it failed. I removed the control box and air diffuser panel and tested the thermistor and found it out of range at 2.041k ohms (88-89 degrees). I removed and replaced the RC thermistor and main control and retested the unit in diagnostics and found unit is operating as designed. I sealed the gap around the RC opening, between the liner and cabinet, with silicone. I advised the customer of my findings and repairs. Recommended if the fresh foods section gets too cold again to change the setting on the FC evap cover to minimum. At this time, its set at Recommended. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Round Rock, TX 78681
Gerry C
Job Details: 08/03/2023
"WTW4955HW3 GP arrived on site to inspect noise from washing machine. Customer states she heard loud bag from unit during normal operation. Inspected the unit and found it not leveled properly. Corrected the issue and tested and the unit was spinning aggressively. Checked service pointer and per TSP# W11684122 I checked the basket and found that it qualified. Ordering part for return service, office to call customer to schedule. No water leaks observed during service. ; ordrng 1 W11172199 (Basket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ1
Near Georgetown, TX 78633
David Z
Job Details: 08/03/2023
No services provided / needed. Customer wants to replace unit. Call completed.
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Austin, TX 78739
Kevin
Job Details: 08/03/2023
"Arrived on site And replaced heating element and burner head kit. Oven is now working properly, took one picture during bake cycle. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Georgetown, TX 78628
Lou
Job Details: 08/03/2023
"Arrived on site to inspect refrigerator not making ice and not dispensing water. Upon further inspection, I found the ice bin full of ice. I tested the ice maker and it is operating as designed. I tested the water dispenser and found it not dispensing water. I removed the cover from the dispenser and found the dispenser switch not seated properly (photo). Re-seated the switch and reassembled the dispenser and retested. Unit is operating as designed. No water leaks observed during service, job completed. New build and no one available to sign for receipt."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78704
Wesley
Job Details: 08/03/2023
Arrived onsite and found unit with failed power connection at the block. Repaired by securing the power block. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76502
Tyler
Job Details: 08/03/2023
Arrived on site for washer that customer stated inner basket was damaged. Upon arrival confirmed failure and found inner basket had sign of being dented from the outside in and lead to cracks forming and rusting. Will need office to reschedule once Availability of W10554251 inner basket is known. Ordering W10554251 inner basket; ordrng 1 W10554251 (Inner Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Canyon Lake, TX 78133
Luis
Job Details: 08/03/2023
"Arrived on site. Found a defective freezer led module,per service pointer removed defective led module installed updated led module all leds working as designed. Autho S191AQ ; used 1 W11601310 (Led module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Luis
Job Details: 08/03/2023
"Arrived on site. Found a defective freezer led module,per service pointer removed defective led module installed updated led module all leds working as designed. Autho S191AQ ; used 1 W11601310 (Led module) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Buda, TX 78610
Scott
Job Details: 08/03/2023
Arrived on site for drum rusting . Found rust is on front panel . No rust on drum . Customer was concerned about small ripples on inner rear bulkhead . Found no cosmetic or functional defect on rear bulkhead .Will not impede units performance. Ordering front panel. Call to set return ; ordrng 1 279443 (Front panel)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Niederwald, TX 78640
Andrey
Job Details: 08/03/2023
"Arrived on site to test unit for not filling with water, tested unit found water is filling but extremely slow, inspected water valves and found them not open all the way, opened valves and ran through diagnostics cycle, all functions returned to normal, washer is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Killeen, TX 76541
Tyler
Job Details: 08/03/2023
"Arrived on site for washer not spinning cloths out. Upon arrival found f7e6 in diagnostics. After further inspection I found capacitor leaking as well as actuator arm broken/loose and not shifting unit correctly. Replaced both parts and tested unit, found it working as designed. Call complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Marcos, TX 78666
Andrey
Job Details: 08/03/2023
"Arrived on site to replace previously diagnosed motor, replaced and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Georgetown, TX 78633
David Z
Job Details: 08/03/2023
Arrived on site to replace inefficient compressor. Found unit was slow to discharge once pierced. Removed compressor and dryer and replaced. Vacuumed for 25 minutes. Verified pressures held. Charged to manufacturer spec. Verified cooling present once turned on. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near New Braunfels, TX 78130
Andrew
Job Details: 08/03/2023
Arrived on site and replaced previously diagnosed handle assembly. Accidentally snapped right side support. Needing right hand door support. ; ordrng 1 W11502236 (Support)
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Kyle, TX 78640
Andrey
Job Details: 08/03/2023
"Arrived on site to test unit for noise and not advancing in cycles, tested unit found clutch not disengaging properly causing teeth to grind off on the rotor, slider is rusted do to a failed gear case leaking water, replaced gear case, clutch, slider, rotor and control as precautionary and tested, all components are activating properly in diagnostics cycle, put unit into a drain and spin cycle, unit is stable and noise is no longer present, at this time no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 08/03/2023
Arrived onsite for dishwasher door not closing. On inspection the left hinge was not closing correctly. Replaced both hinges and the unit door is closing as designed. No water detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78722
Matthew
Job Details: 08/03/2023
"Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found sump locks failed and motor assembly in sot secured. Will need sump and motor replaced. Also found upper right rack wheel failed. Unit also has a damaged stainless panel but is outside of 30 day cosmetic. Took pics. Maintenance may contact manufacturer for replacement panel. UI panel right side , start and cancel buttons are not functioning correctly. Ordering UI, motor and rail holder. Set to return Aug 9th.; ordrng 1 W11612307 (UI) and 1 W11458872 (Wheel)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW
Near Buda, TX 78610
Kevin
Job Details: 08/03/2023
"Arrived on site and inspected washer and found customer is experiencing vibration during spin cycle. Lifted washer top and found basket/tub is not centered is too close to the front and can be making contact with inner wall if load is even slightly unbalanced. Centered tub in basket and now during spin cycle it is working normally. Sent video to KB/service management, job complete"
We serviced a
JENN-AIR OVEN
Model JJW2427IL01
Near Austin, TX 78739
Scott
Job Details: 08/03/2023
Arrived on site for oven flashing 2-1 code . Found keypad unresponsive to commands even after power rest. Replaced ui console . Ran diagnostics tests and ran preheat. All checked normal. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near San Marcos, TX 78666
Andrew
Job Details: 08/03/2023
Arrived on site to test unit for door rusting. Replaced outer door for manufacture defect. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Hutto, TX 78634
Vincent
Job Details: 08/03/2023
Arrived on site to install parts ordered installed new turn table ring and tested. Unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6LS0
Near Georgetown, TX 78633
Lou
Job Details: 08/03/2023
"Arrived on site to inspect venthood not working and is loud. Upon further inspection, the customer advised that there is Sheetrock flakes falling from the venthood and it has no suction. I tested the unit and found the blower to be loud in the high setting. Tested the suction with a piece of paper and found that there is no suction when the blower is on. Inspected the blower and found that there is blockage in the vent tube going up to the ceiling to the roof and that this issue would be an installation issue. I advised the customer that they would need to contact their builder to resolve the issue as its an installation issue. I contacted techline and spoke to Leon and advised of the complaint and my findings. Leon advised that it is an installation issue and provided SR#7737011080. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78750
Paul
Job Details: 08/03/2023
Arrived onsite for a refrigerator thats not cooling good in the RC but the FC seems fine and its making ice. I found the FC temp at 6 degrees and the RC temp at 55 degrees. I tested the thermistors and fan from the control and found the fan not running in the RC. I found frost build up at the bottom of the cover. I removed the cover and found the fan harness had come unclipped. I snapped it in and the fan turned on. I removed the frost from the evaporator and reassembled. I tested the unit again and all functions are working as designed. I explained to the customer that I must had not gotten the molex connector completely seated when I was here on the prior visit. I showed her what to look for and asked to monitor it again for a week. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Liberty Hill, TX 78642
Lou
Job Details: 08/02/2023
"Arrived on site to inspect microwave noises. Upon further inspection, the customer advised the unit makes a rattle noise at the end of a cycle. I tested the vent fan and found when turning the fan off, the damper makes the rattling noise the customer described. I removed the vent cover and adjusted the damper and retested. Unit is much quieter now and customer approved. I resealed the vent cover and retested to check for air leaks and found none. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near San Marcos, TX 78666
Andrew
Job Details: 08/02/2023
Arrived on site to test unit for tripping breaker. Customer stated it tripped the breaker once and hasnt tripped again. Ice maker is on and continuously running and no water connection available to unit. Advised customer to leave ice maker off. All functions working as designed in diagnostics. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS05
Near Georgetown, TX 78628
David Z
Job Details: 08/02/2023
"Arrived on site to diagnose cooktop not starting. Tested unit and confirmed it does click, but no gas is being delivered. Disconnected gas line and found no gas out of the line, shutoff going either way does not create flow. Advised builder to have gas line checked out. Call completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48SEDUDW15
Near Austin, TX 78734
Luis
Job Details: 08/02/2023
"Arrived on site for no ice. Ran optics diagnostic failed diagnosed defective optics,replaced optics power cycled unit icemaker ran through a harvest and filled with water."
We serviced a
JENN-AIR OVEN
Model JMW2427LL02
Near Austin, TX 78731
Wesley
Job Details: 08/02/2023
Arrived onsite and found unit operating with failed bracket to hold up the element. Replaced with both bracket kits. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Manchaca, TX 78652
Kevin
Job Details: 08/02/2023
"Arrived on site and inspected microwave and found wire from capacitor is touching diode and buildup of cooking grease mixed with water caused it to short. Dial will need to be replaced and wiring rerouted. Spoke with safety team they authorized partial replacement for diode, job complete. W181je1wp1. 7736944184"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Cedar Park, TX 78613
Wesley
Job Details: 08/02/2023
Arrived onsite and found compressor rattle during start up and ramp up. Dampened condenser and compressor. Unit is now operating as designed. All checks good. Advised customer on procedure and normal operation.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Belton, TX 76513
Jonathan M
Job Details: 08/02/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the wash pump motor and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78726
Paul
Job Details: 08/02/2023
Arrived onsite for a range to replaced the scratched cooktop. I removed the cooktop and when I opened the box for the new cooktop I found the cooktop that was sent was totally different. The cooktop in the box was a replacement glass for a cooktop and not a range. Ordering W11541089 cooktop. Office to RS.; ordrng 1 W11541089 (Cooktop)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78745
Scott
Job Details: 08/02/2023
"Arrived on site for washer not completing cycle ,banging and not spinning . Ran diagnostics, got 8-1 , 2-1 , 0-5 . Found tub bouncing . During spin unit shook violently . Replaced suspension rods . Re ran diagnostics all checked normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Andice, TX 78628
Maurice R
Job Details: 08/02/2023
"Arrived onsite for MW not heating every time. On inspection count not duplicate the issue. I changed the control board the first time we worked on it. Customer said he had no issues for a few days. Then it started doing it again. I installed a new magnetron,capacitor and diode. Tested the unit with a cup of water on 2 minutes 194? unit operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Leander, TX 78641
Wesley
Job Details: 08/02/2023
Arrived onsite for concerns about bottom insulation. Unit is is operating as designed. Advised customer on insulation location and importance. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Georgetown, TX 78628
Lou
Job Details: 08/02/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments room temp. I placed my gauges on the high and low side connections and tested the unit in diagnostics test 4. The unit equalized at approximately 30/30psi. In steps 3-5 the Low side was in a vacuum and the High side ranged from 180-220psi. I checked both evaporators and neither had a frost pattern. I checked for any leaks (dye) and found none. Pulled the unit out and inspected the sealed system that was previously completed and found no signs of a leak. I isolated the system by sealing off both cap tubes and brazing an access valve on the left suction line and pumped the system with approximately 130psi of Nitrogen and checked for leaks using my liquid leak detector. I checked both evaporators and all joints and all joints on the new sealed system repair and found no signs of a leak. With no signs on the outer side of the unit, my findings direct me to a leak in the cabinet as my gauges began to slowly drop after pumping the nitrogen into the system. I made contact with in house tech support and advised of my findings and they will contact the manufacturer next business day to discuss the next step for this unit. Unit left as is and placed back in its space. I advised the customer of my findings and advised that so,wine from the manufacturer and our office would contact them tomorrow with an update. Unit left unplugged and no water leaks observed during service. Job completed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Austin, TX 78734
Luis
Job Details: 08/02/2023
"Arrived on site for thin ice. Ran diagnostics weak water flow,replaced defective valve,ran diagnostics with new valve good water flow unit passed all other diagnostic test"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Belton, TX 76513
Tyler
Job Details: 08/02/2023
"Arrived on site for ice machine not producing ice. Upon arrival found unit on and evap coil evenly frosted over and res. tank full of water, but recir. Pump was over heating and not pumping water up to evap tray. Rep,aced recir. Pump u dear W17XU01APL1. Reassembled and tested unit. Found ice machine working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78746
Matthew
Job Details: 08/02/2023
Arrived onsite for unit giving error 7/1 and not completing cycle. Upon arrival inspected unit. Found failed capacitor causing issues. Replace capacitor and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JW3
Near Austin, TX 78745
Scott
Job Details: 08/02/2023
Arrived on site for burners heat up once and not coming back on . Found thermostat in burners failing . Left front burner completely failed . Replaced all elements and unit is testing properly
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78730
Wesley
Job Details: 08/02/2023
Arrived onsite and found the bin thermistor is failed. Advised customer on part needed and rescheduling to return and repair. ; ordrng 1 WPW10511923 (Bin therImistor)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78732
Paul
Job Details: 08/02/2023
"Arrived onsite for a washer to rep,ace the previous diagnosed parts. I replaced the lower wire harness and ran the service diagnostics cycle. The machine completed the machine and is working as designed. There were no water leaks present at the time of service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Cedar Park, TX 78613
Wesley
Job Details: 08/02/2023
Arrived onsite for unit irregular load. Determined unit is operating as designed and customer experienced off balance load. All checks good. Ran calibration test cycle. All functions operating as designed.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Salado, TX 76571
Tyler
Job Details: 08/02/2023
Arrived on site for washer not turning on. Upon arrival confirmed failure. Verified unit had polarized 120vac from outlet to control. Found no dcv leaving control to hmi. Verified drain motor was 20.1ohms Replaced control and found unit working with full functionality and no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Vincent
Job Details: 08/02/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the refrigerator still building condensation. Inspected and found unit operating as designed with mo condensation. Called techline and spoke to Leon SR#7737000473 to report my findings. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Round Rock, TX 78681
Paul
Job Details: 08/02/2023
Arrived onsite for a dishwasher that is not heating the water or drying the dishes. I found the heater blown in half. I replaced the heater. The customers water was connected with copper and there was a bad kink in the line and when it moved to go back in it broke. The customer had a stainless steel dishwasher hose so I removed the copper tubing and installed the hose. I tested for water leaks and found none. I tested the dishwasher and found it working as designed and there were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Austin, TX 78727
Wesley
Job Details: 08/02/2023
Arrived onsite and repaired unit operating its failed pump. Replaced sump and motor. Unit is now operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFE525S0JS3
Near Georgetown, TX 78633
David Z
Job Details: 08/02/2023
"Arrived on site to diagnose range that's popping the breaker when door is opened. At first breaker could be reset. Could only get breaker to reset after disconnecting control. Traced a short to the light socket. Light socket circuit is always closed causing the failure. Control was shorted as well, so I replaced the control. Ordering light socket assembly to resolve. Return visit set for 8/8.; ordrng 1 W11594170 (Light Socket) and 1 W11685619 (Main Harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Belton, TX 76513
Jonathan M
Job Details: 08/02/2023
"Arrived on site for a microwave that has lighting issues. Inspected unit and work area. Customer advised they had tried to change the lightbulb about six months ago and when that happened, the glass broke. The customer advised that the builder had to come out to try to remove the bottom portion of the bulb and replace the lightbulb. Advised that since then the unit has not been operational even with a new bulb. Did confirm the customers complaint and found no evidence of any burning of wiring going to the housing. Ordering the control and rescheduled the customer to 8/8.; ordrng 1 W11552018 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Round Rock, TX 78665
Gerry C
Job Details: 08/02/2023
WOD51EC0HS20 GP arrived on site to install previously diagnosed and ordered parts. Upon inspecting the oven sensor I found the pin in the harness side of the connector was not making contact. After adjusting the pin and reconnecting the harness I tested the unit. Operational test was successful.
We serviced a
GE RANGE
Model JBS60RK1SS
Near Harker Heights, TX 76548
Tyler
Job Details: 08/02/2023
"Arrived on-site for range not turning on. Upon arrival found breaker tripped(not gfci/afci) restored power and found range would turn on. Found inf switch that had recently been replaced had failed internally and cause back right burner to also blow internally through wiring connections between switchs and then to the indicator light on dash board. Will need office to reschedule with customer after getting autho for replacement of WB24X25013 inf switch (front right), WB24T10029 inf switch back right.; ordrng 1 WB24X25013 (Front right inf switch) and 1 WB24T10029 (Back right inf switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Austin, TX 78746
Scott
Job Details: 08/02/2023
Arrived on site for loose door handles . Tightened set screws on handle . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Joe Z
Job Details: 08/02/2023
"Arrived on site for not cooling. Upon arrival,inspected unit and found hot in both boxes. There is zero frost pattern on evaporator. Found compressor turns on, pulls too many amps then turns off. This happens continuously every several minutes. Need to replace compressor. This is a R600 unit. Ordering compressor, access valve, Uv drier, nitrogen, and 2 hour weigh time; ordrng 1 W11582592 (Compressor) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Briarcliff, TX 78738
Luis
Job Details: 08/02/2023
NOT A CALL BACK FROM JOB 380580Arrived on site for ice door issues. Replaced ice door and plate checked door seal good.
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS42E22L00
Near West Lake Hills, TX 78746
Matthew
Job Details: 08/02/2023
"Arrived onsite for unit making noise from freezer section, lights not functioning and door making noise. Upon arrival inspected unit. Could not duplicate door noise or lights issue. Power cycled unit to clear any electronic intermittency. Called tech line for freezer noise issues. Spoke to Brandon- SR#7737000068. Recommend ordering several pieces of Mastic and using it to cover the caps tube area in the evaporator compartment. One piece directly over the cap tube evaporator joint then another piece on each side of that. No recommendations for door noise or light issue as could not duplicate. Returning with mastic as instructed by tech line. Office to reschedule ; ordrng 3 4318168 (Sealer)s"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bastrop, TX 78602
Joe Z
Job Details: 08/02/2023
Arrived on site to install previously ordered parts. Replaced belt and shield. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Maxwell, TX 78656
Andrey
Job Details: 08/02/2023
"Arrived on site to test unit for tripping breaker, customer stated stated it trips breaker intermittent sometimes it would run for 2 hour and then trip it, at night it runs longer, tested vent and found that is is restricted causing dryer to over heat, advised customer to hire a professional to clean vent and if this issues continue the AFCI breaker would need to be replaced before calling us back, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Paul
Job Details: 08/02/2023
Arrived onsite for a washer that is making a loud noise. The customer had a video and it sounded like plastic grinding when the machine was agitating. I inspected the bottom of the machine and found the cam nut had backed off and the pulley rubbed thru part of the pulley shield. I tightened the cam nut and broke off the parts of the shield that were broken. I tested the machine and it is working as designed and not making noise at this time. There was no oil coming from the gearcase at this time. The shield and cam both need to be replaced. The customer is going to use the machine and monitor it in case any other issues show up before we return. Ordering W11409708 shield and marking the other parts as UORV.; ordrng 1 W11409708 (Shield)
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Leander, TX 78645
Maurice R
Job Details: 08/02/2023
Arrived onsite oven not heating when using the cooktop. Turn all the burners on and then turn the oven to 350?. It took 10 minutes to hit 350?. The unit is operating as designed and no gas leaks were detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS20
Near Holland, TX 76534
Tyler
Job Details: 08/02/2023
"Arrived on site for microwave needing previously diagnosed cooling fan. Upon arrival reconfirmed failure and installed part. Reassembled and tested unit with a bowl of ice. Found u it could heat as designed without failure, call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78717
Paul
Job Details: 08/02/2023
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the wash arms and tested the machine. I found the wash arms spinning properly but I could hear the pump cavitating. Upon further inspection I found the tub not filling with enough water because the fill valve was restricted. I changed the fill valve and retested the machine. I found the machine working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78727
Wesley
Job Details: 08/02/2023
Arrived onsite for freezing water and food. Ordering dampener and returning with other parts to repair. ; ordrng 1 WPW10594329 (Damper)
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Austin, TX 78746
Scott
Job Details: 08/02/2023
Arrived on site for oven giving f8e0 code . Ran diagnostics only fan code . Replaced blower assembly. Ran preheat all checked normal. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Buda, TX 78610
Kevin
Job Details: 08/02/2023
"Arrived on site and homeowner was experiencing washer tripping breaker but it has been working properly for set washer into a diagnostic cycle and found no saved error codes, ran automatic test cycle and everything checks good. Shared possibility of issue being related to AFCI nuisance tripping with homeowner Service pointer W11525530 documented with tech line washer is operating as intended. 7736997950"
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500ESS20
Near Briarcliff, TX 78738
Kevin
Job Details: 08/02/2023
"Arrived on site And inspected microwave and found a motor experiences longer cooking times in this unit than the other microwave in the home. Explain that this microwave is a 900 W microwave and the other one is 1000 W. This is normal the thousand watt should be faster, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Georgetown, TX 78628
Lou
Job Details: 08/02/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the damper control failure, I removed and replaced the damper and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fischer, TX 78623
Andrew
Job Details: 08/02/2023
"Arrived on site to test unit for little/no ice production. Found in service test 14(door ice box thermistor) temp was 12 degrees, thermal coupler read 13 so temps is correct. In service test 16(door ice maker tray thermistor) temps was reading 38 degrees. Replaced ice maker for faulty thermistor. Ice maker cycled properly and filled as designed. Advised customer to monitor. No leaks detected. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Georgetown, TX 78626
Gerry C
Job Details: 08/02/2023
KCGS950ESS02 Arrived to inspect burner issue. I found the unit required the burner caps and I installed. The unit operated as designed after the caps were installed. I tested the supply with leak test fluid and found no leaks. Operational test good.
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Jarrell, TX 76537
David Z
Job Details: 08/02/2023
Arrived onnsite to install module to resolve error. Replaced module and programmed to model. Verified proper operation. Repair completed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Salado, TX 76571
Tyler
Job Details: 08/02/2023
"Arrived on site for ice machine making a loud noise intermittently. Upon arrival confirmed noise complaint and found rec. pump wasnt fully pumping water up to evap plate and vibrating excessively. Rep,aced recir. Pump and tested unit. Found no leaks and unit working as designed with no noise. Call complete"
We serviced a
WHIRLPOOL VENTHOOD
Model KVWB606DSS3
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/02/2023
Arrived on site to test unit for pieces falling out and loud noise. Found damper fell into motor and causing blower wheel to break and fly out. Spoke with safety and was advised unit would be replaced. Advised customer whirlpool would contact her for further steps. Job complete. SR#7736862717; ordrng 1 W11106377 (Blower) and 1 W10847841 (Damper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMB0
Near Killeen, TX 76542
Tyler
Job Details: 08/02/2023
"Arrived on site for dishwasher not drying dishes. Upon arrival found no errors in diagnostics. Found proper 120v as well as correct polarity. Found element receiving 120v and Heated wash amp draw 7.3amps, and drying cycle was 4 amps. Owi sensor at 43k at 80 degrees and dropped down according to water temperature change and working as designed. Will need TG to contact techline to report findings. Call complete"
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS01
Near Liberty Hill, TX 78642
Lou
Job Details: 08/02/2023
"Arrived on site so previously diagnosed and ordered parts. Due to the manifold valves being damaged, I removed and replaced the the manifold and found a wire broken on the harness. I removed and replaced the harness and reassembled the unit and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, TX 78747
Joe Z
Job Details: 08/02/2023
"Arrived onsite for ice not dispensing. Upon arrival test unit. Auger motor is operating but auger is not turning. Removed ice maker assembly for inspection. Found impeller is moving freely on motor shaft. Cannot remove impeller. replacing motor W11671282, impeller WP63052-2, and divider WPW10309864. Test unit and is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78735
Scott
Job Details: 08/02/2023
Arrived on site to replace valve harness . Sent wrong harness . Reordering harness . Talked to MS set return for 8/4 . ; ordrng 1 W11306946 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78702
Kimo
Job Details: 08/02/2023
"Arrived onsite for a refrigerator that is not cooling in either section. Joy inspection I found the fc fan harness damaged (see photos). I am ordering the harness, fan, control and ui as they too may has suffered damage due to the harness grounding out. Office to reschedule. ; ordrng 1 W11559968 (MOTOR-EVAP) and 1 W11581973 (HARNS-WIRE) and 1 W11518204 (CNTRL-ELEC) and 1 W11558182 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Liberty Hill, TX 78642
Lou
Job Details: 08/02/2023
"Arrived on site to inspect double wall oven lower oven not heating. Upon further inspection, the customer advised they performed a cleaning cycle on the lower oven and afterwards the unit failed to heat. Using my multimeter, I tested temps in the lower oven and found the unit does not heat on bake or broil. The upper oven was warm as the customer had just used it. I pulled the unit out and tested the thermostat and found it open. I removed and replaced the thermostat and tested voltage to the bake element and found the element not getting voltage. I removed and replaced the lower oven control and retested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID OVEN
Model KOSE500EBS20
Near Georgetown, TX 78626
Gerry C
Job Details: 08/02/2023
"KOSE500EBS20 Arrived to inspect door close issue. I found the unit was not mounted and the cabinet will require modification to accept the oven correctly. The lower front vent, inner and outer trim was not mounted and will be required after the installation is corrected."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Leander, TX 78645
Maurice R
Job Details: 08/02/2023
Arrived onsite for previously diagnosed parts. Installed the new fan blade and motor. Testing unit to 425? to see if the noise returns. The unit was at 425? for 15 minutes and the noise never came back. The unit is operating as designed.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Temple, TX 76504
Jonathan M
Job Details: 08/02/2023
"Arrived on site for a dryer that wont turn on. Inspected unit and work area. The customer advised that ever since the last repair, the dryer has been extremely hard to turn the knob and finally stopped working all together. Checked the knob itself and found no issues with the current knob. Did find an issue with a timer them being completely worn down. Replaced the timer and tested the unit. The unit began to work and operate as designed. Call complete."