Service History 25

We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78754
Scott
Job Details: 08/25/2021
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78744
Kevin
Job Details: 08/25/2021
"Arrived on site and inspected washer and found lid is broken on the left hand side. A new one will be needed to correct the issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Cedar Creek, TX 78612
Matthew
Job Details: 08/25/2021
Arrived onsite for refrigerator ice maker leaking. Upon inspection found fill tube not properly inserted into fill cup. Made adjustment and tested. Unit is no longer leaking. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Lakeway, TX 78734
Robert
Job Details: 08/25/2021
Arrived on job for complaints of fan noise. Found air getting in from drain.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78750
David
Job Details: 08/25/2021
"Arrived on site to follow up on oven that lights are staying on in. I tested the door switches and found that the lower door switch is super hard to trigger. Ordering new switch / patches to resolve, light will not go out unless they are held together by hand. Office to schedule when we can get latches.; ordrng 2 W10883049 (Door Latch)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Morgan, TX 76671
Jonathan
Job Details: 08/25/2021
"Arrived on site for refrigerator that?s freezing items in the refrigerator section. Inspected unit and work area. Found the refrigerator section sitting at 35.7?F. The customer advised that the unit was hovering in the 30? area. She also advised that while the unit was freezing items, the icemaker was not working. Check the freezer section and found the freezer section sitting at 18?F. Did it temperature reading on the thermistors from the main control and found the refrigerator section reading 5.48 K ohms while my temperature probe read 39?F. I took a freezer there Mr. check and found the unit reading 13.14 k ohms in the freezer. I checked an amp draw on the compressor and found the compressor reading 1.17 A. Call Techline and spoke to Robert/Andy SR# 7731549899. He advised that the issue was with the thermistor based on the reading of the thermistor showing the unit at 47-48?F when the refrigerator was at 39?F. He did advise that there?s a known issue with freezing items in the refrigerator section on this unit. He did advise that engineering is updating software version on newer controls but that the software has not been fully updated and developed. He advised to replace the thermistor for now but if the issue comes back, we would need to wait for the main control to be released. Replaced the thermistor and tested the unit. The unit began to cool. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Whitney, TX 76692
Jonathan
Job Details: 08/25/2021
Arrived on site for a dishwasher that?s flashing four times than three times. Inspected unit and work area. Confirmed the customers complain and found an F4 E3 (wash motor not running) error code. Found the unit through an auto test in the unit ran as designed. Tested the unit and a normal dishwasher cycle two other times and the unit filled and started washing as designed. The second wash around for over five minutes with no issues. Advise the customer to call back if he has any other problems. Call complete.
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near New Braunfels, TX 78132
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not closing normally, upon inspection found the slides bent, unable to remove slides due to rivets, bent slide back up and tested, door aligned as much as possible. Customer must not overload. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near New Braunfels, TX 78130
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not running normally, upon inspection found the unit did not turn quietly due to a bad idlers pulley and wheel. Ordering parts. Office to reschedule; ordrng 1 W10396028 (Motor) and 1 W10547287 (Idler) and 3 W10314171 (Wheel)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FVSS01
Near Horseshoe Bay, TX 78657
Kayman
Job Details: 08/25/2021
Arrived onsite for refrigerator with right side door not closing properly. Upon inspection I found the right side closers were worn down and the door would sag and rub against the chassis while loaded down. I spoke to CS due to the closers being discontinued and he suggested ordering a closer kit and attempting to resolve the issue with the kit. We may have to adjust the holes or pins in the kit to fit this door. I informed the customer the door may not close quote the same but the goal is to keep it from rubbing. ; ordrng 1 4318165 (Cam kit)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78132
Andrew
Job Details: 08/25/2021
"Arrived on site to replace control from previous diagnosis. Replaced control, tested unit, and found actuator struggling to shift. Replaced actuator, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model KVUB400GSS00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/25/2021
"Replaced blower assembly form previous diagnosis( job # 310867). Tested unit, verified with wife unit is now working properly. Used part(wpw10291577) from job#310867. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model KVUB400GSS00
Near New Braunfels, TX 78130
Andrew
Job Details: 08/25/2021
Arrived on site to test unit for vent hood motor not engaging properly. Verified motor was receiving proper voltage but single phasing out and staying on low. Put new motor to show customer motor was needed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near New Braunfels, TX 78132
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not cleaning quietly, upon inspection found a loud noise appearing due to a shot glass stuck in arm, removed shot glass and tested.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 08/25/2021
"Arrived on site to test unit for no ice production. Found ice maker error e2(motor lost position). Ice maker not responding to diagnostics, verified voltage. Ice box fan also stuttering. Replaced ice maker and ice box fan, tested unit. Unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not operating normally, upon inspection found the unit did not turn on, checked voltage at wall and found 240, replaced control panel and no change. Ordering control board due to red diagnostic light. Office to reschedule ; ordrng 1 W11406681 (BOARD)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lago Vista, TX 78645
Lou
Job Details: 08/25/2021
"Arrived on site to inspect dishwasher not operating properly. Upon further inspection, the customer advised that they were able to get the unit connected to WiFi and when they run a cycle, the unit will operate for approximately 3 minutes and stop and drain. I placed the unit in diagnostics showing error code F2E1.cleared the code and continued with testing. While testing, the unit would not advance while pressing the start/cancel button. I finally got the unit to stop and removed the outer door panel. Following the tech sheet for the error code, I disconnected the control panel and closed the unit door. The drain pump failed to come on. I waited the allotted time and rechecked and still the drain pump failed to come on. I removed and replaced the main control and retested and unit still does not respond correctly. I am ordering the control panel and office to schedule return service. No water leaks observed during service.; ordrng 1 W11337647 (Control panel assembly) and 1 W11308807 (Main control)"
We serviced a
GE RANGE
Model CGS990SET6SS
Near Georgetown, TX 78626
Wesley
Job Details: 08/25/2021
"Arrived onsite and discussed leveling of unit and disassembly and cleaning of the door glass."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78746
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from float. Found loose nut on float. Secured float ran unit and no leaks present job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Marble Falls, TX 78654
Kayman
Job Details: 08/25/2021
Arrived onsite for refrigerator making gurgling noise. Upon arrival the customer informed the that the installers layed the unit on its back before installing. I found the FC=-1 RC= 37 I ran diagnostics and all functions passed. I ran test 3 and 4 but could not recreate any abnormal noises. I explained my findings to the customer. I leveled the unit. The customer had concerns with the ice maker turning off on its own after installation. I turned the IM on and it harvested a batch. I also heard the IM fill. I asked the customer to monitor this to make sure it doesnt turn its self off. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Whitney, TX 76692
Jonathan
Job Details: 08/25/2021
"Arrived on site for arrange that is not working properly and is creating fireballs on the door burners. Inspected unit and work area. The customer advised that they think the issue was that the unit was never switched over from natural gas to LP and wanted to figure out if there was any other issue with the unit since the builder had parts missing on the cooktop from the jump. Confirmed the customers complaint and found all burner flames extremely high. He advised to follow the conversion chart. Spoke to PR and was advised that a plumber would have to be the one to change it and convert this unit to propane gas. Gave the customer all pertinent information for the plumber to swap over from natural gas to LP on the orifices and the gas regulator. credit card. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Copperas Cove, TX 76522
Al
Job Details: 08/25/2021
Arrived on site and inspected washer still not competing cycles. Discovered the drain pump was defective causing the malfunction. Removed and replaced it and ran a quick wash consumer load and unit tested as designed. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78727
Taylor M
Job Details: 08/25/2021
"Arrived on site to diagnose range with keypad error, upon arrival the customer informed me that the unit is displaying f2e0. I gained access to service diagnostics and found no fault codes past f2e0 for keypad disconnect from main control issue, per following the tech sheet the unit requires a new console which houses the keypad. I am ordering the console, and two sets of bezels in the case of any adhesive issues on for return service, will need parts authorization before return. Office to reschedule when the part arrives.; ordrng 1 W10909669 (Console) and 1 Needs/autho and 2 W10814133 (Knob bezel kit)s"
We serviced a
WHIRLPOOL WASHER
Model WTW6340WW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
Arrived on site for LEAKED OUT ALL THE WATER ON THE WASH AND RINSE. NOT COMING FROM HOSES. CAME FROM UNDERNEATH. Found drain pump had two pennies and a dime lodged inside that cracked the drain pump housing causing the leak they experienced. Removed drain pump and installed new drain pump. Ran through diagnostics several times to ensure there were no leaks. No leaks detected. Ran through a heavy wash with hot water to clear out any additional debris between basket and pump. Didnt see any objects in basket other than hair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Georgetown, TX 78633
Jonathan
Job Details: 08/25/2021
"Arrived on site to install previous diagnosed parts. Removed UI and control, installed new. Powered unit on and tested operation. Found unit operating as designed. No water leaks detected durning service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42NXFXDE01
Near Austin, TX 78732
Brandon
Job Details: 08/25/2021
"Arrived on site for customer complaint of door not aligned, found unit needed leveling, called techline to document. SR#7731593588. Also found they need the top trim
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Marble Falls, TX 78654
Kayman
Job Details: 08/25/2021
Arrived onsite for dishwasher not filling with water. Upon inspection of the diagnostics tables I found F4E3 and F7E1 stored in the unit. I let diagnostics run through and found the unit would fill with water but not wash after. I found the motor assembly making a grinding or clicking noise indicating a failed motor. The unit drain out and the heater came on after. I am ordering the sump and motor assembly to complete the repair and returning with the control and heater JIC. leaks detected during time of service. Office to R/S due to part availability. ; ordrng 1 W11087376 (Sump and motor) and 1 W10703867 (Heater) and 1 W11305297 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Harker Heights, TX 76548
Al
Job Details: 08/25/2021
Arrived on site and inspected washer that continuously tripping the breaker. Confirmed the customers breaker box is filled with GFCI breakers causing the malfunction. Customer will need to get an electrician to replace the breakers with non arch of GFCI breakers. Unit had no stored error codes. Unit works as designed. Job complete
We serviced a
WHIRLPOOL BUILT-IN M/W
Model KMBD104GSS01
Near Salado, TX 76571
Chance S
Job Details: 08/25/2021
"Arrived on site for microwave not heating. Upon arrival I tested the unit with a glass of water for 1 minute and found the unit heating. I tested it again immediately after and found it not heating at all. I gained access to the control board and ran the unit a few more times to find it pushing intermittent voltage causing it not to heat every cycle. Im ordering a new control, UI and power supply to ensure a reliable repair. Office to reschedule when availability of parts is known.; ordrng 1 W11486764 (Control) and 1 W11486769 (UI) and 1 W11486781 (Power supply)"
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/25/2021
"Arrived on site to test unit for not heating. Found bad cap and mag. Replace mag, cap and diode(which came with cap). Tested unit, unit works good. All switches tested good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Kyle, TX 78640
Kevin
Job Details: 08/25/2021
Arrived on site and found damper is making noise returning tech will need to replace air tower too. Completely disassemble refrigerator interior and replace air tower and damper.; ordrng 1 W11373777 (Air tower) and 1 Wpw10479155 (Damper)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
Arrived on site for STOPPED FILLING WITH WATER- HAS POWER BUT NOT WASHING. Placed in diagnostics and got F6E4. No other error codes came on. Found float switch had something (food particles) lodged underneath it. Cleared error code and ran diagnostics. Diagnostics completed all cycles and heated as designed. No leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Georgetown, TX 78626
Wesley
Job Details: 08/25/2021
Arrived onsite and found unit operating with blown thermal fuse and had an airflow error. Advised customer that unit vent should be professionally cleaned. Replaced the fuse and tested unit finding all operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Cedar Park, TX 78613
David S
Job Details: 08/25/2021
"Arrived on site for unit not making ice or dispenser any water. I tested the water dispenser and found none of the valves opening. I tested the ice dispenser and found the unit trying to dispense ice. I ran the unit through a ice maker fill test and it filled with water. I power cycled the unit and retested it. I found it working as designed and dispensing water now.Job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Chance S
Job Details: 08/25/2021
"Arrived on site for unit humming. Upon arrival the unit was unplugged and locked. Upon plugging the unit in the drain pump began to hum loudly. I entered diagnostics and began to cycle through error codes finding f9e1 drain pump, F1e2 motor drive over voltage, F8e6 water hazard, F3e3 inlet water temperature. When I finished checking error codes I tried to activate the lid lock and the unit would not unlock. While attempting to unlock the unit the f9e1 error code returned and the unit was then stuck trying to cancel a cycle. Upon attempting to check voltage at the outlet with my multimeter the outlet blew out. I advised the customer to seek an electrician before continuing with the repair. The unit will need a new drain pump and I will also order a new control to be install on return visit just in case. Office to reschedule when availability of the part is known and the customer has advised us that an electrician has inspected/repaired the outlet.; ordrng 1 W11447379 (Control) and 1 W11394572 (Lid lock assembly) and 1 W11033573 (Noise filter)"
We serviced a
WHIRLPOOL DISPOSAL
Model n/a
Near Leander, TX 78641
Cliff
Job Details: 08/25/2021
Arrived on site to diagnose a garbage disposal that will not run. Found motor locked up and freed motor. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NB7B
Near Jarrell, TX 76537
Jonathan
Job Details: 08/25/2021
"Arrived on site for dishwasher not starting cycle. Inspected unit and work area, found standing water in unit. . Verified failure and gain access to control and door latch. Found spring on latch broken and will need to replace door latch assembly to correct. Adjusted door latch to run drain cycle to remove standing water.; ordrng 1 5304517280 (DOOR LATCH)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waco, TX 76707
Jonathan
Job Details: 08/25/2021
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that he had another technician come out and advise that it was an issue with the hot water coming to the unit. Ran the unit through diagnostics and found an F8 E1 (low/no water detected) error code. Test of the unit in manual cold and hot water valve I called and found the hot water not being drawn into the unit. Checked the water valve at the wall and found that it had been turned off. As soon as I turned it on, found water leaking from the water valve on the handle. I did advise the customer that their issue is with the unit not being able to fill with hot water and them using a cool washer cycle that will pull in hot water. The customer wanted us to test it in a normal cycle with his clothes. Tested the unit on a normal wash cycle with tap cold water. The unit began to run as designed. I did advise the customer that he could potentially try to use it on top call but could not verify whether it would still try to pull in hot water at various points. I called whirlpool Tech line and spoke to Kathy SR# 7731588467. She advised that the plumbing needed to be fixed prior to any further repairs made to the unit. She advised the hot water valve can always be energized depending on the wash temperature setting and incoming water temperature. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near China Spring, TX 76633
Jonathan
Job Details: 08/25/2021
Arrived on site for unit that?s not draining properly. Inspected unit and work area. The customer advised that the issue that he saw was with the wiring being cut. He advised that he put electrical tape over the wire connectors for the time being to allow his unit to work properly but he just wanted to have the wires reconnected and fixed properly. Confirmed the customers complaint and used wire connectors to properly secure the wires together. Tested the unit several times and now the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Austin, TX 78759
Taylor M
Job Details: 08/25/2021
"Arrived on site to diagnose microwave with a lot of moisture, upon arrival the customer explained that the issue is that there is mold caused by the vent not being sealed above the microwave, the customer also explained that the builder is replacing the cabinet due to the mold cause of the improper installation and replacing the microwave due to mold in the microwave. I found no issues with the vent or the operation of the microwave only that the vent above the microwave was not sealed properly. Job complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elgin, TX 78621
Scott
Job Details: 08/25/2021
"Arrived on site for timer not advancing on dryer . Found no heat as well as timer not advancing . Checked voltage , found outlet is dropping voltage . Recommended getting electrician to look at outlet and breakers . Job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
Arrived on site for Dryer is not heating. Found igniter was faulty. Ordering new igniter 686590 to return and complete the repair. Also ordering coils WPW10328463 just in case. Returning with all previously ordered parts JIC. ; ordrng 1 686590 (Igniter) and 1 WPW10328463 (Coil)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Georgetown, TX 78626
Wesley
Job Details: 08/25/2021
Arrived onsite and called techline to discuss the hot surface light being off and staying off for every burner. Advised that light/harness must be compromised to cause the light to not come on under any circumstance. Ordering harness to repair. ; ordrng 1 W11111805 (Main harness) and 1 Hotsurfacelight (Unknown)
We serviced a
WHIRLPOOL WASHER
Model GHW9150PW0
Near Austin, TX 78732
Brandon
Job Details: 08/25/2021
"Arrived on site for customer complaint of broken plastic falling into drum, found outer tub was breaking into pieces due to rear bearing worn out and inner basket hitting outer tub. Informed customer the unit is not worth repairing the inner and outer tubs.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Hewitt, TX 76643
Jonathan
Job Details: 08/25/2021
"Arrived on site for a washer that is leaking. Inspected unit and work area. Placed the unit in service diagnostics and found no stored error codes. Ran the unit through an auto test and the unit ran as designed without any leaks present. Ran the unit through a normal wash cycle through the entire cycle and found no leaks present. Checked all water valves, underneath the unit, and drain hoses. Could not find any leaks in or around the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Austin, TX 78734
Brandon
Job Details: 08/25/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from broken sump assembly, I replaced sump assembly, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Marble Falls, TX 78654
Kayman
Job Details: 08/25/2021
Arrived onsite for washer wobbling or shaking while spinning. Upon inspection of the diagnostics tables I found no stored error codes in the system. I ran diagnostics and all tests passed with no abnormal shaking in high spin. I ran manual diagnostics on high spin and agitate and both worked as designed no issues. Suspension checks good and the unit is level. I lifted the unit and inspected the drive system. No evidence of any failures. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near Austin, TX 78759
David
Job Details: 08/25/2021
"Arrived on site to diagnose washer that is not fully spinning out. Found no error codes for motor or off balance load. Checked under the unit and found gearcase oil all over the belt cage and belt. Ordering new gearcase, belt and splutch to resolve. ; ordrng 1 W11159068 (Gearcase) and 1 W10721967 (Cam) and 1 W10850138 (Belt)"
We serviced a
KITCHENAID COMPACTOR
Model KUCS03FTSS0
Near The Hills, TX 78738
Robert
Job Details: 08/25/2021
Arrived on job for complaints of compactor running before drawer fully in. Found the start switch stuck closed. After replacement test operation.
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB3
Near New Braunfels, TX 78130
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not powering on, upon inspection found no power to unit, checked breaker and found it flipped, flipped breaker and tested all Functions, no problems found during testing. Complete"
We serviced a
WHIRLPOOL RANGE
Model RBS305PDB16
Near Canyon Lake, TX 78133
Andrew
Job Details: 08/25/2021
Arrived on site to test unit for burning a batch of cookies. Ran unit at 350 and monitored temps with thermocouple meter. Elements were cycling at correct temps. Customer stated unit tends to have a mind of its own. Randomly locking on its own. Oven sensor tested good. No error codes present. Recommend customer replace both control and oven sensor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78745
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced wash motor test unitAnd unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model GW399LXUS06
Near Georgetown, TX 78633
Jonathan
Job Details: 08/25/2021
"Arrived on site for oven making odd noises. Inspected unit and work area. Tested cooktop burners. Gained access to oven burner and tested oven operation. Found igniter glowing but releasing gas. Measured amp draw to igniter and found at 2.4 amps, needs to be at 3.4 amps. Found failed igniter. Performed temperature test on mode at 350? . Measured 1st 3 cycles. Fond average temperature at 371?. Calibrated unit down -20?. Spoke with customer on convection bake and user care guide. All tested good.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Temple, TX 76502
Tali W
Job Details: 08/25/2021
"Onsite Rao install previously diagnosed part. Customer requested hinges be switched to left side. I switched hinges, replaced freezer door. Confirmed door is sealing properly. Un8 functioning as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Temple, TX 76502
Chance S
Job Details: 08/25/2021
Arrived on site for washer leaving soap and brown spots on clothes. Upon arrival I entered diagnostics and found no error codes and all components passed testing. I inspected the bottom of the unit for any failed parts and found no issues. I then removed the agitator and wash plate to find a lot of dirty build up from powder detergent. I cleaned the area of any build up and advised the customer to switch to a liquid detergent so that the unit will completely break it down during a wash cycle. There are no further issues at this time. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78738
Luis
Job Details: 08/25/2021
Arrived on site for water leaking from dispenser. Found ice door motor not fully closing ice door,replaced ice door and motor,found defective led replaced led module,removed ice build up from chute and liner wall tested ice door sealing as designed. ; used 1 WPW10546285 (Motor), and 1 WPW10504458 (Door chute) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near New Braunfels, TX 78132
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for popping breaker during operation, upon inspection could not get breaker to pop, tested unit and found a control panel short fault, ordering panel. Office to reschedule ; ordrng 1 W11165148 (CONTROL PANEL)"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Bastrop, TX 78602
Matthew
Job Details: 08/25/2021
Arrived onsite to replace previously diagnosed parts. Replaced rail mullion and drawer wire harness. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Seguin, TX 78155
Noah D
Job Details: 08/25/2021
"Arrived on site to inspect unit for not drying dishes, upon inspection found the unit did work to specs but customer did not know about rinse aid, instructed customer on proper use, heating element worked normally. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSS9
Near Austin, TX 78703
Jacob
Job Details: 08/25/2021
Arrived onsite for unit having cut wires and missing kick clips. Looked at the unit and saw that the wires were cut and missing to kick clips. Got authorization to replace parts. Replaced parts. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, TX 76502
Tali W
Job Details: 08/25/2021
"Onsite for fridge having clicking noise. Customer stated noise would happen intermittently. Noise began shortly after arrival and coming from rear of unit. Found electrical cord tags and blue tape they secure cord/water line was hanging. When condenser fan would turn on, the tags/tape would blow against fridge causing the noise. Removed tape and tags. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cedar Park, TX 78613
Justin
Job Details: 08/25/2021
Arrived on site to install previously diagnosed parts. I installed the new gasket and used my silicone to keep it in place. Upon further inspection I found the upper basket bowed on the left hand side. I found this to be the reason it was catching the gasket when pulled out. I adjusted the basket and then tested the unit. It was now opening and closing as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Liberty Hill, TX 78642
Justin
Job Details: 08/25/2021
Arrived on site to install previously diagnosed parts. I installed the new door and then reshaped the gasket with my heat gun. I advised the customer to wait a minimum of four hours to open the freezer door in order for the gasket to properly set. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Austin, TX 78737
Robert
Job Details: 08/25/2021
Arrived on job to replace bellow customer provided part.After replacement test operation. No leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Temple, TX 76502
Chance S
Job Details: 08/25/2021
"Arrived on site for washer making a loud noise during the spin cycle. Upon arrival I confirmed the complaint and began inspecting the unit. I gained access to the bottom of the unit and found oil thrown all over the bottom of the unit indicating a gear box failure. Upon disassembly I could not separate the gearbox from the basket due to the m being rusted together. An entire new basket assembly, outer tub, and 2 technicians will be needed to fully complete the repair. ; ordrng 1 W11161960 (Agitator) and 1 W10811957 (Basket) and 1 W11219115 (Outer tub) and 1 WPW10215093 (Drain pump filter) and 1 WP90767 (Drain filter screw) and 1 1 (2 man repair)"
We serviced a
MAYTAG WASHER
Model MHW6630HC2
Near Georgetown, TX 78628
Jonathan
Job Details: 08/25/2021
Arrived n site for washer having fabric softener left in dispenser. Inspected unit and work area. Performed diagnostics mode and tested operation. Found water pressure good. Removed dispenser and ran water cycled and found water not reaching fabric softener. Disassembled dispenser drawer and found dispenser drawer assembly will need to be replaced. Found no ETA available on part. Office to schedule return when ETA is available. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Belton, TX 76513
Tali W
Job Details: 08/25/2021
"Onsite for ice build up in FC. Found slight gap in between liner and cabinet on left side of FC causing slight air leak, condensation build up, and then freezing. Sealed FC with adhesive. Advised customer to leave door shut for the rest of the day to let adhesive set. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Copperas Cove, TX 76522
Al
Job Details: 08/25/2021
Arrived back on site to install the pump to hose the previous tech identified as the issue causing the leaks. R&R and tested the unit and unit tested as designed without any leaks. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED70HEBW0
Near Copperas Cove, TX 76522
Al
Job Details: 08/25/2021
Arrived on site and to install all previously ordered parts. After the rebuild the unit tested as designed without any errors. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Crawford, TX 76638
Jonathan
Job Details: 08/25/2021
"Arrived on site for a washing machine that?s making a noise. Inspected unit and work area. The customer advised that the unit makes the sound when unit is in spin. Tested the spin function and did not find any abnormal sounds. Ran the unit through a drain and spin with other clothes in it and found the noise coming from the drain pump. Removed the drain pump and found a hanger nail inside the drain pump causing the sound. Tested the unit again and the unit began working as designed. Found all checked good. He then advised that the issue would either have to be with the amount of detergent being used or the loading issue with the client.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Killeen, TX 76542
Al
Job Details: 08/25/2021
"Arrived on site and inspected broken filter cover. Confirmed, removed and replaced it. Customer satisfied. Job completed Text for survey."
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near Hewitt, TX 76643
Jonathan
Job Details: 08/25/2021
Weather on site for a trash compactor that won?t start. Inspected unit and work area. Tested unit and found the start button wouldn?t push all the way in to engage the switch. Will need to order start switch assembly. Ordering part and will return.; ordrng 1 WP9871824 (switch-off)
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Waco, TX 76708
Jonathan
Job Details: 08/25/2021
"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator sitting at 50?F in the freezer section sitting at 20?F. Found evidence of a defrost issue in the refrigerator section. Took an amp draw off the compressor and found the compressor running at really high amperage but the compressor not hot. Spoke to PR and was advised that it seem to be like there was a leak add the fresh fruit evaporator due to the frost issue. Unit will need defrost and sealed system repair. ; ordrng 1 8201675 (compressor) and 1 W11188493 (cover-evap) and 1 W11492867 (EVAPORATOR ) and 1 W11506635 (COUPLER) and 1 WPW10143759 (dryer)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Temple, TX 76504
Tali W
Job Details: 08/25/2021
Onsite for washer not draining. Found previous repair to drain pump wires came loose causing unit to not drain. Replaced lower harness. Drained water in tub and ran a diagnostics cycle. Unit now functioning as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Marble Falls, TX 78654
Kayman
Job Details: 08/25/2021
Arrived onsite to install previously diagnosed parts. I installed the recirculating pump and tested the unit in diagnostics. The unit passed all tests and no leaks were detected. I left the unit running to make ice but informed the customer er they would need to run a full clean cycle for the clean light to go away.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Leander, TX 78641
David S
Job Details: 08/25/2021
Arrived on site to install previous diagnosed part. I installed the new control. I ran a calibration and did a diagnostics cycle test. The unit is working as designed. Job complete. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Leander, TX 78641
David S
Job Details: 08/25/2021
Arrived on site to install previous diagnosed part. I installed the new control. I ran a calibration and did a diagnostics cycle test. The unit is working as designed. Job complete. Job complete.
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Temple, TX 76502
Chance S
Job Details: 08/25/2021
Arrived on site for range oven not heating. Upon arrival tested unit and found the bake element not activating at all. I then gained access to the harness assembly of the unit and found the red wires burnt at the terminal block. I replaced the harness and reassembled the unit. After reassembly I tested the unit to find it preheating as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78756
Scott
Job Details: 08/25/2021
"Arrived on site for no power to dishwasher. Outlet checked normal. Found power cord not hooked up at terminal . Retired power corn into junction box . Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY07
Near Manor, TX 78653
Scott
Job Details: 08/25/2021
Arrived on site for not making ice . Found ice maker not harvesting . Replaced IM with new harness. Ran harvest all checked normal. No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Bastrop, TX 78602
Matthew
Job Details: 08/25/2021
"Arrived onsite for dishwasher not drying properly. Upon inspection found customer not using rinse aid. Unit has a plastic tub and needs a rinse agent to assist in drying. Also instructed customer that materials also will dry differently. Glass, ceramics, and metals will do fine but plastic items will remain wet due to no heat absorption. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB05
Near Bastrop, TX 78602
Matthew
Job Details: 08/25/2021
"Arrived onsite for refrigerator ice dispensing issue. Checked auger motor, ice bucket and dispenser door. All are functioning. Did notice ice bucket may not have been completely inserted due to food product. Instructed customer not to stack larger items that may interfere with mechanism. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near McDade, TX 78650
Scott
Job Details: 08/25/2021
"Arrived on site for off balanced washer . Ran diagnostics. Unit wouldnt go into any spin of agitate , just a really loud buzz from actuator . Will need actuator for sure and more likely will need gearcase . Found some oil on belt guard . Need AUTHO on actuator, gearcase . Ordering other parts if needed. No water leaks detected at time of service; ordrng 1 W10913953 (Actuator) and 1 W11395618 (Cap) and 1 W10721967 (Cam) and 1 W11162438 (Control) and 1 Autho"
We serviced a
WHIRLPOOL RANGE
Model SCS3017RS01
Near Austin, TX 78732
Brandon
Job Details: 08/25/2021
"Arrived on site to replace burner heads, orifice holders, and screws, after replacing all parts, I checked for gas leaks at burner valves and orifice holders, unit tested good, no leaks."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
"Arrived on site for SAFETY- MW keeps running when door shut intermittently and touch screen often does nowork. Placed in diagnostics and got F6E4, Ran microwave with a cup of water three times. No issue while testing. Placed in bake to 350. Oven heating as designed. Powered down oven microwave combo. Powered back up and tested microwave and oven again. No issues. Called tech line and spoke to Butch. Butch asked if WIFI was connected and it was not. Remote was disabled.- SR7731587303WIFi support team # - 18663334591"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXW01
Near Kingsland, TX 78639
Kayman
Job Details: 08/25/2021
Arrived onsite for refrigerator losing cool in both sections. Upon inspection I found the FC I caused in a block of ice indicating a defrost issue. I ran diagnostics and test 6 showed the bimetal open when it should be closed. I checked the control and found 120Vac to the heater. I steamed out all the ice and vacuumed out any water. I removed the bimetal and tested it in a glass of ice water. I could not get it to close. I replaced the bi metal and reassembled all panels I powered on the unit after I packed up my equipment I could feel the FC starting to cool. I advised the customer to monitor the unit to ensure it starts to make ice and gets down to correct temps. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Leander, TX 78641
Cliff
Job Details: 08/25/2021
Arrived on site to diagnose a refrigerator with light not working.No repairs or diagnostics performed today.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REP02
Near Leander, TX 78641
Cliff
Job Details: 08/25/2021
Arrived on site to diagnose a refrigerator with door not sealing. Found mullion not fully mounted and remounted it properly. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS4
Near Austin, TX 78717
Taylor M
Job Details: 08/25/2021
"I arrived on site to diagnose vent hood panel not staying shut. Upon arrival I found that the vent hood panel is not staying shut due to a slight warp, I replaced it and now the panel shuts fine. The unit is operating properly as designed. Job complete."
We serviced a
KITCHENAID WINE COOLER
Model KUBR214KSB00
Near Austin, TX 78717
Taylor M
Job Details: 08/25/2021
"I arrived on site to diagnose a wine cooler with intermittent light issues, upon arrival I found that the toe plate was warped preventing the switch from recessing properly causing the door to improperly close. I gained access behind the toe plate and found that both the leveling feet are completely missing causing the unit to lean forward and weigh down on the toe plate. I contacted tech-line to document the issue and they recommended to do a parts research to see if they could locate the part number as there is no documentation that tech line could find they provided me with sr#7731587912; ordrng 1 Frontlevelingfeet (Needs/parts research)"
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78744
Jacob
Job Details: 08/25/2021
Arrived onsite for unit making a rubbing noise at the start of the cycle. Tested the unit and heard rubbing noise. Looked at the unit and found that the fan housing was rubbing on the lint chute housing. Bent out the fan housing a bit. Tested the unit. Unit tested good. No noise at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 08/25/2021
Arrived on site for Vibration During Spin Cycle- shakes a lot and makes a lot of noise. off balance. Checked suspension and suspension checked good. Inspected all four legs and they were all level. Ran through manual diagnostics and washer agitated as designed and spun as designed. Placed in diagnostics for errors and got F1E1. Cleared error code and inspected main control for loose wires or any connections not fully inserted. Everything looked good. Checked voltage at J12 and voltage was missing while testing. Removed control and installed new control. Ran through manual diagnostics and washer is running as designed. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78717
Taylor M
Job Details: 08/25/2021
"Arrived on site to diagnose refrigerator with ice building up at the bottom of the freezer compartment. I gained access to the evap and found that there was ice completely covering the drip pan. I found the drip pan and drain tube blocked and frozen solid causing this issue. I steamed out the drip pan and drain tube and removed the clogs. The unit is now operating properly as designed
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Kyle, TX 78640
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for console not being able to respond. Reset unit test unit and unit test good unit working as designed job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS4
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 08/25/2021
Arrived on site to test unit for mold and leaking. Found heat from outside coming in from vent. Called Techline and let Techline nothing wrong with unit. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Hutto, TX 78634
David
Job Details: 08/25/2021
"Arrived on site to install previously diagnosed sealed system parts to resolve low cooling. Installed new compressor and drier. When removing old components, found a large amount of oil in all the lines, likely due to failed valve inside compressor. Verified unit holding vacuum for 10 minutes. Charged to spec. Verified unit cooling. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Robert
Job Details: 08/25/2021
Arrived on job for complaints of temperature drop when door is opened. Found the issue is that the oven is returning to preheat. Called tech line and the said the oven needs to be connected to WiFi w11525545. Gave customer info to WiFi team.
We serviced a
GE DISHWASHER
Model GDT545PSJ0SS
Near Lakeway, TX 78734
Robert
Job Details: 08/25/2021
Arrived on job for complaints of heater still not working. Ran diagnostics and power going to heater but no heat. Going back with sensor and heater. ; ordrng 1 WD05X24776 (HEATER) and 1 WD21X10519 (switch flood)
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW0
Near New Braunfels, TX 78132
Andrew
Job Details: 08/25/2021
"Replaced valve from previous diagnosis. Valve was full of rust from old piping. Advised customer of build up as issue may keep happening. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ4
Near Round Rock, TX 78681
Wesley
Job Details: 08/25/2021
Arrived onsite and repaired unit by replacing mag cap and diode. Unit is ow heating properly. The magnetron had gone out and unit was not heating.