Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Amy - Manor, TX
We are very happy with the service we received from Appliance Express. Everyone that we dealt with were friendly, communitive, knowledgable and prompt. I felt they went out of their way to make us happy.
The tech was very nice, friendly, personable and solved the issue fast.
Natasha - Copperas Cove, TX
My experience was good
Betty - Pflugerville, TX
The service provided was very courteous and professional and fixed the problem with our washer.
Figueroa - Temple, TX
Customer support was very helpful, repair technician was knowledgeable and efficient. Explain everything step by step and even showed me how to make my machine last longer. Thank you for your assistance and amazing staff. God Bless
Brian - Round Rock, TX
Great service, personable
Kevin - New Braunfels, TX
The guys who came to the house were very friendly and knowledgeable. They did a great job.
Deborah - Cedar Park, TX
Just the facts. Arrived within the window of time. Called before arrival to let us know approximate time. Friendly & worked to complete replacing parts. Took three visits to get the appliance working. Did not test before service personal left. Only received one receipt out of the three visits. We would like our other two receipts. Hoping the appliance continues to work.
Nicole - Cedar Park, TX
Great experience. I will definitely go with these guys next time I need an appliance repaired.
Knowledgeable and Personable
Glen - Volente, TX
Knowledgeable and Personable
Leonard - San Marcos, TX
the service was top notch. the technicians were professional, friendly and very knowledgeable. There arrived on time and did an excellent job
Review a little premature as work is not yet done!
Pamela - The Hills, TX
Excellent product knowledge and service
Barry - Austin, TX
Kevin was very professional and thorough
Great service. Brandon was very nice . He new his stuff and had parts on his truck. Great
Rebecca - Blanco, TX
Dominic - Austin, TX
Scott knew what the problem was and repaired it. Knowledgeable and friendly.
Douglas Tyler - Georgetown, TX
Quick and Eady
Britni - Georgetown, TX
Jane - Bardolino, Province of Verona
Did a good job of troubleshooting mircowave. Thanks
Great Service - very professional & polite
T'leatha - Austin, TX
Paniced over thinking my Fridge was a lemon
Vickie - Cedar Park, TX
Tyler was honest and helpful in letting me know how to take care of my fridge and maybe make it last longer.
Martha - Austin, TX
Geralyn - Austin, TX
The people are skilled and professional.
Nice guy, problem not fixed.
Great service and friendly repair guy. Honest about what needed to be done.
Bennie - Leander, TX
Amy - Lorena, TX
Al was great!! Very professional and informative!! He taught me new ways to improve the efficiency and effectiveness of my washing machine!
Sherry - Robinson, TX
Our service rep, Al, was top rate! He was well spoken, clean, very polite and knowledgeable about our issue with our fridge.
Barry - Austin, TX
David - Cedar Park, TX
Lou did a fantastic job every time he came out. We had some unique issues with the appliances that took several trips. Thanks for being professional.
Richard - Austin, TX
Cliff was Friendly, Fast & Focused. Only negative was having to sweep up a bit in the work area after they left.
Brian - Leander, TX
Excellent service, great personality, very customer service oriented!
Donald - New Braunfels, TX
Robert is very customer focused. He has a great personality & is a subject matter expert.
Cassie - Austin, TX
"Scantlen - Burnet, TX
Oven not heating above 195% when set to 350. Over 15 minutes. Worked when technician came out. Not working now. Will call.
Alan - Round Rock, TX
Marcia - Georgetown, TX
Excellent service !!
Victor - Round Rock, TX
Anthony - Georgetown, TX
Patrick - Georgetown, TX
Our relatively new refrigerator stopped working — a very disruptive event for us. The preliminary diagnosis was a failed compressor and a major repair requirement. Tommy correctly determined that was not the case, and explained what might have happened. Thanks to his honesty and expertise, we avoided an expensive repair job. We were very pleased with his skill and friendly personality.
Lou took care of my leak in a very efficient and fast way
Mary - Cedar Park, TX
Even if I did not have a warranty I would use this company because they find and fix the problem. Have very professional and experienced techs.
Cydney - Johnson City, TX
Great service, friendly and efficient technician
Denise - Austin, TX
The company was good about confirming the specifics of the appointment and sending reminders. The technician figured out and fixed the problem quickly but was also really friendly and had some great stories about our neighborhood.
Peggy - Round Rock, TX
He was timely, efficient, and very friendly. I would definitely recommend your service and technicians!
AE knows what service is and delivers!
Pamela - Marble Falls, TX
Capable, efficient, and pleasant service!
It suuuuuure looks like it is fixed!
Susan - Killeen, TX
First man came out, changed a board, worked for approximately 7 minutes. Stopped working. This man came out, was very polite and kind, quick as lightning, left within a very few minutes, and omg, it is still working!!! I am almost afraid to be excited about it!!!
Lou is the best!
Sara - Austin, TX
Lou was so great. Super thorough and answered all of my questions. He was really knowledgeable and patient with me. Hope to have him again if my appliances ever has issues in the future!
Digna - Waco, TX
Chelsea - Georgetown, TX
Great service with all conditions explained. Tyler is very personable, and a very good listener!
Repairman was very professional and took time to explain problem and recommendations for future use.
Keith - Horseshoe Bay, TX
Quick and Friendly Service
Madeline - Austin, TX
Wes got the job done quickly and was a really nice guy! I always have a great experience with Appliance Express repairmen. On another note, and in no way a reflection of Wes, the cost was quite a bit more than I was anticipating and that did take away from my experience a bit.
George - Elgin, TX
This is the second time that we have had Wesley come out and work on one of our Maytag appliances. Very knowledgeable, and professional. He can work on our appliances anytime. We have full faith in his competence and work.
Dryer Switch Malfunction
Floyd - Austin, TX
Problem was quickly analyzed and resolved in a professional manner. Thank you.
Fix the icemaker on a new refrig
Guadalupe - Killeen, TX
Arthur is well versed and is a professional service person. I would highly recommend him for any job in the Whirlpool industry. Job well done.
Excellent service tech
Terry - Georgetown, TX
Steve was awesome - explained the entire process and was very respectful of our property.
George - Austin, TX
Repairmen showed up both times at the appointed time and were knowledgeable about the Whirlpool washer.
Christina - Lago Vista, TX
Since we had the same problem with our ice maker once before, James determined that he should go ahead and replace it. We were very pleased with his decision.
Judy - Canyon Lake, TX
We have needed service on 3 appliances and all of the service technicians have been very knowledgeable and professional. Robert J did a great job! This is a top notch applicance repair company!
Henry - Kyle, TX
Job was done well.
Anita - Belton, TX
Al was very professional and made the repair to my refrigerator ice maker very quickly.
Renee - Austin, TX
Kari - Leander, TX
Excellent service from company and technician.
Nancy - New Braunfels, TX
Phone contacts were professional and efficient as was the service tech. Trusted his opinion and was pleased he did not try to do unnecessary work. Thank you!
Very happy customer
Anne - Austin, TX
I’d sent a photo of the broken dishwasher door. They actually looked at it! And brought the necessary part. Cheerful, capable, and effective.
Jonnie - Buda, TX
Lou was friendly and professional.
Jesus - New Braunfels, TX
Milestone - Jollyville, TX
never gotten a complaint from a homeowner or with scheduling. also, if there is a warranty conflict it is usually resolved in house which is great
Michele - Georgetown, TX
Ellisor Wilburn - Killeen, TX
Ruth - McQueeney, TX
Competent, on-time service
Paul - Round Rock, TX
Tyler is very professional, clean, neat and a good representative of Appliance Express.
Keith - Austin, TX
Very professional and well done
"Rojas - Killeen, TX
Allison - Cedar Creek, TX
Scott Mc. did a great job. He is professional and knowledgeable. The issue was quickly identified and resolved.
"Drees - Austin, TX
Manuela - Austin, TX
Diego Gomez is an excellent repair man. He provides excellent service & it is a pleasure to see someone that is so qualified.
Jeanene - Seguin, TX
If all repair men were like Diego the world would be a better place. He does provides excellent & efficient service. He is an asset to your company.
John - Jonestown, TX
John - Jonestown, TX
Review for Paul Ready
Patricia - The Hills, TX
Paul Ready continues to deliver the highest level of customer service. He is intent on problem solving, personable and professional. Please keep him happy - Paul is truly an asset to your company.
Robin - Kyle, TX
Good Service All Around
Christy - Austin, TX
Service was great and not just on time, but early!
Amy - Austin, TX
Very efficient service
Richard - Georgetown, TX
Shane - Smithville, TX
Andre - Fort Hood, TX
Author was amazing. Answered all my questions and was very helpful.
Peggy - Austin, TX
My overall experience was excellent. The technician took the time to answer all my questions and explained all the features on the washer/dryer
Melissa - Waco, TX
Spike - Austin, TX
Very professional and quick work
Edith - Leander, TX
Problem not fixed
Jim - Austin, TX
The problem was not fixed despite paying $270
Did great work,
Steven - Blanco, TX
Great Response to Service Request
Theodore - Salado, TX
We called Whirlpool for warranty service on our new dryer and they had Appliance Express contact us to come the next day. They arrived earlier than expected and quickly and efficiently addressed the issue and were gone before the start time of the three hour window they were scheduled to arrive in. We are extremely pleased with Appliance Express.
Sheldon - Round Rock, TX
Prompt service and Knowledgeable and experienced repair Knowledgeable and experienced repair man
Kathryn - Smithville, TX
Great service and customer service as well. I hope if I need your services again, you will send Steve.
Pat - Belton, TX
As it should be
LL - Austin, TX
From the person who answered the phone when I first called, to the updates on scheduling to the call's end, the entire service experience was as it should be, but in the recent years, rarely is. I will recommend and use again.
Jane - Austin, TX
Kevin was knowledgeable and timely.
Timely and professional installation
Monica - Liberty Hill, TX
James was on time and efficient in replacing my defective refrigerator door.
Great job from great tech
Mark - Pflugerville, TX
Tyler was on time friendly and professional, he completed the repair quickly tested the machine afterwards, and now we are are back in service
Linda - Temple, TX
Fixed washing machine when first repairman couldn't
Adam - Leander, TX
Harry - Killeen, TX
Technician was a true professional. Worked fast and knew what he was doing. He placed everything back where he found it and was careful and delicate with the the microwave and the other items. Great Asset to your organization.
Keron - Robinson, TX
Arthur was on time and courteous.
Great service, efficient and knowledgeable.
Mary - Georgetown, TX
Dora - Liberty Hill, TX
Camden - Austin, TX
Best customer service
Anacleto - Kyle, TX
Job well done
Jeremy - Dripping Springs, TX
Chris found the problem and fixed it quickly.
Adam - Leander, TX
Rita - Round Rock, TX
Number one, we like Appliance Express because of its professionalism. From initiating the phone call to the service call, it's professionalism and respect for customer. Tyler was awesome. He explained what was wrong with our refrigerator, answered any and all questions, and best of all, fixed the refrigerator! The labor cost was higher than we expected, but in the end we pay you for what you know, not what you do.
Paul - San Marcos, TX
The service men were pleasant and seemed to have identified and corrected the problem before they left, but in less than a weekbut the drawer cannot be opened without a tremendous amount of pressure on the foot pedal or by lifting the entire drawer. It's as bad or maybe worse than before.
A Real Professional
Sergio - Leander, TX
Lou was a great tech and he is a real professional. He does a job the correct way and really cares about his work and his customers! Lou fixed someone else's screw up and it was minor but Lou insisted he had to fix it the right way, I told him don't worry about it its just the bolt but no Lou does it the right way correctly. Lou is a asset to your company and if I need a repair I will call you and ask for Lou, I will also tell anyone needing appliance repair to call you all. Thank you Lou for your professionalism. Only down thing was that I had to do 3 different appointment days to get it done, so I spent 3 days waiting at home for the repairs. Those were not Lou's fault but my day off were wasted at home:(
Harold - Georgetown, TX
The technicians know what they are doing and come prepared to do it./
Jose - Austin, TX
Paul was professional, knowledgeable about the product, answered any questions I had.
Great service, quick to schedule
Kenneth - Georgetown, TX
Ms - Austin, TX
Very Good Service
George - Elgin, TX
The technician was on time as promised. He diagnosed and repaired the dryer without any problems. Very courteous and easy to work with. Explained the repair completely. Still would be helpful to get an email with the type of repair and what was done. That helps me with my records of maintenance.
Marnie - Marble Falls, TX
He was awesome - really went above and beyond to fix my oven problem!! Will difinitely use your company again!!
Mila - Pflugerville, TX
The office staff is very efficient and professional.
James fixed our refrigerator quickly.
Milton - Cedar Park, TX
Should we ever have another problem with the refrigerator we will be calling you
Friendly, courteous repair man.
Cindy - Buda, TX
Mike - Georgetown, TX
Carol - Robinson, TX
Hoping the problem is now fixed. next few cycles will tell.
Don - Georgetown, TX
Jonathon was very prompt, courteous and most knowledgeable.
Great service, quick response, and job complete! Thank you, Luis.
Robert - Austin, TX
Excellent service technician. Appreciate his professionalism
Charles - Lakeway, TX
Quickly resolved problem
Martin - Cedar Creek, TX
Repair was completed quickly and professionally. Good information provided. Highly recommend! Thank you!
Ms - Smithville, TX
It was great. The person that came was frendly, knew what he was doing n fixed the problem right away.
First class service.
David - Burnet, TX
Every person that I have delt with from Appliance Express has been courteous, professional, and competent. Thomas was efficient and put a human touch to the service he provided.
ILoveBoots - Wimberley, TX
Great service. Always polite, efficient and timely. No problems.
Holly - Austin, TX
Steve - Canyon Lake, TX
The 2 service technicians were very impressive and courteous. I was very pleased with their work.
Service the way it should be!
SN - Spicewood, TX
Great service. On time. Efficient & professional. Just the way it should be!
Brittany - Austin, TX
Kevin was very knowledgeable and fastidious
Judy - Burnet, TX
This was a truly wonderful experience. Johnathan took the time to explain the whys and how’s of my washing machine. His pleasant demeanor and smile show that he cares about what he does and that it is very much appreciated.
Robert - Leander, TX
Absolute Professional. Very please with Appliance Express and Kitchen Aid that helped set this up.
Alfredo - Austin, TX
Thank you for the prompt response
Prompt and efficient service
Leta - Blanco, TX
Service was great. Price for part was a bit expensive
Great service, fast, professional
nlsnls - Austin, TX
Very pleased with the communication and service I received.
Danny - Copperas Cove, TX
The technician was very professional and great attitude
Joseph did a masterful job of addressing issues related to my refrigerator.
Scott - Red Rock, TX
Deborah - Canyon Lake, TX
Robert and Robert were both very professional and handled our situation quickly. They took time to explain how my oven worked and I truly appreciated that!
Great professional service
Jennifer - New Braunfels, TX
Diego was awesome. Super polite, respectful and even removed his shoes! He was funny and new his job!Excellent is not even a high enough rating!
Very knowledgeable and did a great job.
Michael - New Braunfels, TX
He was very knowledgeable on the ovens and every other appliance we have. Was very informative and helpful.
great customer service
Pauline - Kyle, TX
went right to the problem and fixed it. and gave us some great tips
Service call was good
Robert - Austin, TX
Susan - Georgetown, TX
On time, knowledgeable, friendly.
Margaret - Burnet, TX
Knew his trade, checked all possibilities and explained what he was doing.
Great service by Shon Edwards!
Raymond - Kyle, TX
Excellent service! Will definitely use your service again!
Third visit, third great experience!
Matthew - Leander, TX
We just completed our third visit by Lou from Appliance Express (a reflection on Whirlpool's level of "quality" not AE's capabilities!) and it was another great experience. Lou fixed the problem, and being a repeat issue, spent the extra time to work with offsite support to see if there was anything that could explain the issues and help prevent another failure. Great work (problem resolved), great communication (kept us fully in the loop with what he was doing and researching) = great experience. We recommend Lou and Appliance Express to friends and neighbors!
awesome service Rep.
Hugh - Buda, TX
Brandon - Belton, TX
Clean, polite crew. Very professional. Work performed as promised!
Anthony - New Braunfels, TX
I was a little shocked at the price. we bought all Kitchen aid products for our new home a few years ago thinking they would really last. I think they are built to have a residual income for the manufacturer & service company.
Kyle - Wimberley, TX
Bob - Burnet, TX
The technician was perfect.
Hugh - Buda, TX
Paula - New Braunfels, TX
I would recommend you to my friends
Would use again
Jack - Dale, TX
Susan - Taylor, TX
Repair person was very friendly and was very satisfied with repair.
Sandy - Round Rock, TX
Repair of ice maker
John - Pflugerville, TX
Very quick, efficient, repair and pleasant person doing the repair. Good guy!
John - Jonestown, TX
James identified the problem with the dishwasher and was able to fix it quickly.
Jd - Austin, TX
Nancy - Kempner, TX
Al Rhoden is a very professional tech and an asset to the company. He explains what he is going to do and does it in a timely manner. Can't say enough good about Al Rhoden.
Milissa - Wimberley, TX
Lamont - Canyon Lake, TX
Guys were on time and quickly found the problem with the noise on my dryer. Repair was done in a few minutes and the price was lower than I expected. Will definitely use again with any future appliance issues.
Kathryn - Manor, TX
Joseph was very knowledgeable. I’d highly recommend him to anyone that needs appliance repairs.
Judith - Horseshoe Bay, TX
So far our washer has not leaked like it has for the last 4 months. The last service representitive finally fixed our problem of the washer leaking water with every load.
Bill - Georgetown, TX
Problem explored but, unfortunately, could not be resolved. This was through no fault of Steve's; potential resolution was more costly than new unit. I understood going in that cost of service might not result in solution to my problem.
Amazing Service and professionalisms.
Ricardo - New Braunfels, TX
Very good technicians, so professional and the most important they were on time and easy to give my feedback to them.
Brooke - Taylor, TX
Repair of microwave
Mary - Bertram, TX
The men were courteous came on time, took care of the problem. Checked out their work before leaving.
Sheila - Copperas Cove, TX
Very nice and a happy employee can tell he likes his job. Very good at explaining and showing me the problem with a good since of humor.
MAC IV - Austin, TX
Great Service with great personnel. Timely, and very thourough. Tech Scott M. diagnosed the problem, replaced the part, and had everything back together in record time.
Kurt - Georgetown, TX
Tyler was courteous, on time, and explained possible cause/effect scenario's. He investigated and reported any issues and was prepared to do any repairs necessary. Also provided tips on maintanence, operation.
David - Cedar Park, TX
Lou was ahead of time and called to make sure it was OK to come over. Lou did a fantastic job. We would be glad to recommend and use Appliance Express in the future.
Tippy Top Service... Fantastic Field Service Man
Ray - Pflugerville, TX
He arrived on time and quickly diagnosed the problem. He worked me into his busy schedule and kept open communication informing me of his time table. He arrived on time and was in and out as he promised. My appliance works and I am super happy with the service.
David - Georgetown, TX
Excellent job done.
Irma - San Marcos, TX
Polite clean and super fast
Lois - Meadowlakes, TX
Great service and great serviceman!
Mary - Meadowlakes, TX
Great Service, Prompt and Knowledgeable
Stephen - Austin, TX
Arrived on time. Addressed and repaired dishwasher promptly. Very professional.
Mills - Seguin, TX
Tech Diego was knowledgeable and on time.
Eric - Pflugerville, TX
Mitch Zimmerman - Burnet, TX
Dewayne - Hewitt, TX
Excellent service call
Claylass - Austin, TX
The entire team at Appliance Express is top notch. They communicate clearly and continuously on the scheduling and status of the appointment -- even when the technician that is expected is delayed. They are friendly and knowledgeable about the appointment which has not been the case in my past experiences elsewhere. My technician, Scott, was wonderful -- he knows what he is doing. He took time to explain to and show me what was wrong, He is knowledgeable, professional, considerate, experienced and a happy person. I completely enjoyed having him at our home. I will be doing all of my future appliance repairs with Appliance Express.
Washer and dryer service
Michael - Buda, TX
Kevin is very knowledgeable, friendly, takes time to explain everything to me about my appliances! He has came to my house 3 times and every time he comes out he always takes his time and not rushes to make sure appliance is working and I fully understands what he has done!
Inadequate service, repair didn't work
Steve - Briggs, TX
Tammy - Bertram, TX
Professional, informative and respective .
Great and timely service. Thank you!!!!
Dave - Spicewood, TX
Great service, I will recommend to my friends. Thanks!!
Excellent Repair Man
Dick - Austin, TX
Scott is professional and personable. He figured out why our dishwasher was depositing food on our dishes. We had thought that the filter needed cleaning, but he found that the propeller was not engaging and therefore not getting water up to the top rack. He fixed it without trying to sell me a new dishwasher!
Greg - Liberty Hill, TX
Showed up with parts on hand and did a great job.
Stove top issues
Darlene - New Braunfels, TX
He was fast and efficient and fixed the problem immediately.
Mrs Tucker - Georgetown, TX
So far - so good !!! The freezer compartment is bone dry, free of condensation, frost, or ice buildup.
William - Leander, TX
Service For KitchenAid Dishwasher
Service Tech Lou S. showed up on time and was efficient with his repair, which consisted of leveling and then testing. He offered several good tips for more effective use of dishwasher. He is a knowledgeable tech, and I wouldn’t hesitate to recommend him for any repair issues.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite for unit producing ice or water. Tested unit. Found that unit only had trickles of water. Took out filter and tested unit. Found that water filter was the issue for water trickle. Also cleared out frozen water stuck in the fill tube for the ice maker. No issues at this time. Job complete
OVEN KITCHENAID KOSE500ESS03 "Arrived on site for customer complaint of broil element broken and melted inside of oven. Found broken broil element, burned a hole threw the shield, as well as shorted out the control board. Ordering parts. ; ordrng 1 W10911205 (top-cabnt) and 1 W11179310 (CONTROL)"
DRYER ROPER RGD4516FW0 "Arrived on site and inspected Dryer and found cut off has failed after replacing cut off found no airflow through dryer. Removed Vent hose from the rear of the dryer and airflow has returned. Recommended that vent to the exterior of the home need cleaned/cleared by a service to restore airflow. No further repair is required at this time, job complete."
REFRIGERATOR WHIRLPOOL ED5VHEXTB01 "(JJ) Arrived on site for refrigerator leaking water. Upon further inspection found ice forming on the bottom of the FC section. Also found evaporator drain tube clogged. Removed back panel and drain tube, cleared debris from drain tube and reinstalled. Using steamer cleared ice from evaporator drip pan and from drain hose inside cabinet. Tested unit and operating as designed. No water Leaks observed at the end of service."
COOKTOP JENN-AIR JGCP436HL00 "Arrived onsite to replace orifice holder and cooktop trim. Upon inspection screws from orifice holder are compromised, Need to order all other 4 orifice holders and 8 screws. Will still need two man two hours.; ordrng 2 W11337062 (ORIFICE HOLDER)s and 2 W11337063 (ORIFICE HOLDER)s and 8 W11447718 (SCREW )s"
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to diagnose refrigerator with issues with filter coming out and freezer handle being loose. Checked filter and was able to remove filter fine. KitchenAid customer service informed customer to run water to reduce pressure before removing in the future. I was able to get it with no issues. Found that the lower handle screws were consistently coming loose. Removed screws and applied loctite to screws to get them tight and stay, no factory loctite found. All is now working as designed. Call complete."
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site and found right hinge has failed. Also found left hinge missing screw. Installed hinges kit and will need to return with screw to complete repair. ; ordrng 1 W10777162 (screw)
RANGE JENN-AIR JDRP548HL00 "Arrived on site and replaced expansion board diagnosed on previous visit, after replacement set both ovens to preheat to 350° both cooling fans turned on showed customer it is blowing air out the front vents above the door as expected. Once cooling fans are on they will not turn off until temperature is red below 200° according to techline, job complete"
WASHER MAYTAG MVWB835DW4 "Arrived onsite to replace tub. Replaced tub, tested unit and unit still shaky. Called tech line and they recommended replacing the suspension rods SR#7728371651.; ordrng 1 W11130356 (suspension)"
RANGE FRIGIDAIRE JGBP33BEH3BB Arrived onsite to replace parts orders. Replaced parts. Issue still not resolved. Found that spark module is the next issue. Tried to find wiring harness as well for spark module to electrode. AHS to research wire harness for electrode. Office to reschedule.orders part.; ordrng 1 WB13K25 (spark module)
VENTHOOD UNKNOWN UXT4230ADS2 Arrived on site for vent hood light not coming on in low only in high. Tested and inspected unit and found failed switch and incorrect bulb. Removed failed switch and replaced with new. Called tech line and spoke with Dustin (SR# 7728368670) made aware of issue and what was found. Had me test voltage at socket and tested good. Was instructed to check harness and harness checked good. Was instructed to have customer replace bulb with proper bulb. No other repairs are needed at this time.
WASHER MAYTAG MVWB835DC3 Arrived on site for washer not filling with water. After running diagnostics I found an F3E2 error code that was stating the water temp was not at the correct temperature due to the fact that water is not entering the machine and I cannot gauge exactly how hot or cold it was in the tub. The water inlet valve was receiving a full 120 V but was not opening up and allowing the water in so I replace the water valve and retest the unit entire washer is working as designed. Call complete
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on site to repair fresh food side door of the fridge hinge. After installing door hinge and spacers and then I retested the door and how it functions and everything is working as designed. Call complete
ICE MACHINE WHIRLPOOL KUID308ESS0 "Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced water valve and tested unit. Unit began to work as designed. Unit filled, recirculated, drained, and began to form ice. Call complete."
DRYER MAYTAG MEDC215EW1 "Arrived on site to diagnose dryer that was not running. Performed diagnostic and found thermal fuse open. Replaced thermal fuse. Retested unit and all is now working as designed. Call complete."
WASHER WHIRLPOOL WETLV27HW0 "Arrived on site to inspect washer for not spinning, upon inspection found the motor cap hanging and mangled, replaced starting cap and tested. All functions returned.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to diagnose one oven that was consistently not heating. Unit would only intermittently heat. Performed diagnostic and error check. Found a lot of F6E4 error codes. Per tech sheet replaced copernicus ACU. Retested and unit is now heating as designed. If error comes back next step is UI. All is working as designed at this time, errors cleared. Call complete."
REFRIGERATOR FRIGIDAIRE FFHB2750TS8 "Arrived on site to inspect refrigerator ice maker working intermittently. Upon further inspection, I pulled the bin out and found a few cubes inside. Placed unit in diagnostics and tested the ice maker and it operated as designed. Tested the remainder of the unit and all tests passed. Due to the intermittent operation, I removed and replaced the ice maker and retested. Unit is operating as designed. I turned the temp down to minus -2 degrees in the FC section to assist in making ice faster. No water leaks observed during service, job completed."
COOKTOP KITCHENAID KGCC506RBL05 Arrived on site and tested operation. Found right front igniter switch has failed. Igniter will spark when using other burners but the harness on the valve has failed. . ; ordrng 1 WP4456905 (harns-wire)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site and installed pressure regulator, water dispenser is now correct, no water leaks detected at time of service, job complete"
MICROWAVE KITCHENAID KMBS104ESS03 "Arrived on site to install previously diagnosed damaged door, arm, and bushing. Job complete."
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for ice bucket stuck in freezer. Examined ice bucket and found it a little stiff, unit is brand new. Lifted up and gave it a good yank and icemaker dislodged and came out. Advised customer on process to removed the ice bucket. Verified with customer that they were able to remove the bucket with no issue. All is now working as designed."
FREEZER KENMORE 106.526991 Arrived on site to install previous diagnosed parts. I replaced the broken flapper for the optical eye. I swapped In The ice dispenser motor. I tested the unit and found the motor not working. I gained access to dispenser switch and found the mounting brackets cracked and only partially engaging the switch. I tested the switch with the original motor in and it started to work. I spoke with customer about the repair. . I secured the switch in place with foil tape so the customer and temporarily get ice from the dispenser.; ordrng 1 WP2180226 (bracket)
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to inspect side by side refrigerator dispensing room temperature water.Verified the complaint and advised customer unit has no filler that previous unit they owned had.Explained the units noises and operational functions.Customer now understands the unit.All water lines were dry at the time of service.Unit works as designed.Job complete
REFRIGERATOR WHIRLPOOL JBL2088HES Arrived onsite and found unit fridge deli drawer support stud snapped off making lid not able to function. Ordering end cap to repair. ; ordrng 1 WP12656018 (endcap)
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose a dryer that is not completely dryinv clothing. Found energy saver option on and advised homeowner energy saving options will prevent fully drying the clothes to conserve electricity. All parts and components are working properly at this time. No further repairs are needed.
DISHWASHER AMANA ADB1400AGS1 Arrived onsite to install previously diagnosed parts. I installed the hinge pads. The unit is working as designed. Job complete
WASHER MAYTAG MVW6230HW0 "Arrived on site to inspect washer for screeching during operation, upon inspection found the washer leaking oil out of gearcase, ordering gearcase, office to reschedule ; ordrng 1 W11164183 (GEARCASE)"
REFRIGERATOR WHIRLPOOL WMH31017HS2 Arrive onsite for mw stopping during the cycle. Tested system. Found mag faulty and harness wire broken. Ordering mag W10754299 and harness wire W11219759. ; ordrng 1 W10754299 (magnetron) and 1 W11219759 (harns-wire)
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced control and tested unit. Unit is working as designed. Call complete.
DISPOSAL WHIRLPOOL 1.873 "Arrived on site for disposal not working. I inspected the unit and work area. I tested voltage to the outlet while not under a load, the voltage tested good. Every time the disposal is turned on the breaker trips. I plugged the disposal into the dishwasher outlet and the unit ran just fine with no issues. I spoke with the customer about having an electrician come out and inspect the outlet, switch and breaker. I plugged the dishwasher back in and left the disposal unplugged. Job complete."
REFRIGERATOR KITCHENAID KSRB25fHSS02 "Arrived on site for customer complaint of unit making loud noise, found evaporator fan blade hitting housing do to fan bracket not on properly. I secured fan bracket to housing, unit tested good.
WASHER GE GUD27ESSM1WW Arrived on site for washer making grinding noise.After running diagnostics and checking the overall functionality of the unit I found that the gear case is starting to grind and needs to be replaced after further inspection I found everything else on the unit is running properly we will just need to order a new gear case. Office to reschedule ; ordrng 1 WH49X27322 (kit transmission pla)
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not powering on. Performed diagnostics and tested voltage to unit and found 120 volts. Tested voltage at control and found correct. Disconnected UI and powered unit on and no response from control. Removed control and installed new. Connected UI and found no display at UI. Disconnected UI and unit went to drain mode. Removed failed UI and installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected."
COOKTOP JENN-AIR CVGX2423B18 Arrived onsite for not always igniting. Cleaned parts to restore function. All checks food. Unit is now operating as designed.
OVEN KITCHENAID KFDC506JSS00 "Arrived on site to inspect range oven shutting off on its own. Upon further inspection, the customer advised that the unit will reach temp and then shut off on its own. They advised that they can get it to start back up by cycling power at the breaker. Due to the main control failure, I removed and replaced the main control and tested. Unit is operating as designed. Tested the cooktop as well and it is operating as designed. No gas leaks detected during service, job completed."
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect cooktop for adjusting flames, upon close inspect found no yellow flames or leakage of excess CO2....showed customer all checks. Complete"
WASHER WHIRLPOOL WFW5620HW0
FREEZER WHIRLPOOL WZF34X20DW01 Arrived onsite for unit not cooling. Tested unit. Temperature was 10 degrees. Replaced thermistor. Customer is going to thaw unit before plugging back in. No issues at this time. Job complete
OVEN AMANA AER6303MFS2 Arrived on site to install previous diagnosed parts. Removed failed harness and terminal block and installed new. Tested all operations. All tested good.
WASHER WHIRLPOOL WFW7590FW0 Arrive onsite for previous diagnosed parts. Replaced parts. Tested system. Everything works as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for cooling issues found gap between liner and gasket to cabinet,added adhesive to gaps between liner and cabinet remolded door seal."
REFRIGERATOR KITCHENAID KBFS25EWMS3 Arrived onsite to test unit not cooling. During inspection found that the compressor was shorted to ground. Had continuity from ground to all three post. Need to replace compressor. Previous repair company installed a hard start kit so harness will need to be replaced. Need to send sealed system technician.; ordrng 1 TJ90SF8404 (PROCESS TUBE ) and 1 W10233960 (compressor) and 1 W11224411 (WIRE HARNESS ) and 1 WPW10143759 (dryer) and 1 WPW10317014 (evaporator)
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for no leds in freezer and upper section of fresh food. Per service pointer W11460554 called tech support
WASHER MAYTAG MVWB765FW2 Arrived onsite for the washer making a noise during spin cycle. During testing found that the gearcase was the cause of the noise. Replaced gear case and calibrated washer and it tested good and no leaks detected. Complete
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not draining. I inspected the unit and found water standing in the bottom of the tub. I checked the drain hose port at the garbage disposal and found that the drain hose tab had not been punched out during install causing the drain problem. I punched out the tab and put the unit into diagnostics. The unit is functioning and draining as designed. No leaks detected during time of service. Job complete.
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site and inspected refrigerator found that damper is opening and closing, short cycling . ; ordrng 1 W11035841 (cntrl-elec) and 1 W11164593 (DAMPER) and 1 WPW10758681 (cntrl-elec)"
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to install previous diagnosed part. Removed failed UI and installed new. Tested operation, all tested good."
WASHER MAYTAG MVWB835DW3 "Arrived on site to install previously diagnosed gearcase, drain pump, suspension and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
WASHER MAYTAG MVWB765FW3 "Arrived on site for customer complaint of unit putting hot water in during cold water washes, found faulty control, I replaced control, unit tested good."
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to install stops on dishwasher due to issue with rack. Installed dishwasher stops and tested. No problems found.Complete
REFRIGERATOR KITCHENAID KSSC48FMS01 Arrived onsite and replaced fan per diagnosis and noticed better performance. Did not replace control. Unit is now operating as designed. Advised customer on repair.
REFRIGERATOR KITCHENAID KBSD602ESS01 "Arrived on site for defective ice door. Replaced ice door motor and ice door,added sealer to gaps in ice chute,replaced water filter. Tested ice dispenser ice door sealing correctly.
COOKTOP KITCHENAID KICU569XSS00
REFRIGERATOR WHIRLPOOL GB2SHKXKQ00 "Arrived on site to inspect fridge for issues cooling upper cavity, upon inspection found the lower evap fan not bringing cool air to rest of unit, ordering correct parts to fix issues, hinge was bent causing air gap in door. Office to reschedule ; ordrng 1 8170525 (EVAP MOTOR ) and 1 8170659 (HINGE ) and 1 AUTHO (AUTHO)"
WASHER MAYTAG MVWB757JW0 on site for washing machine that won’t pull in hot water. Inspected unit and work area. Please do not in service diagnostics and got an F3 E2 (inlet water temperature fault), F0 E4 (spin limited by water temperature), and F8 E1 (no/long fill) error codes. Tested unit in a manual fell and found the hot water valve running but cold water valve not running. Replaced housing and tested unit. Unit is working as designed. Call complete."
FREEZER WHIRLPOOL WRX988SIBM01 Arrived on site to repair defrost issue that freezer serving. After installing new motor eve app and wiring assembly tested out the fridge and the freezer and everything is working as designed informed the customer that will take 24 hours to completely cool fridge and after that everything will be ready to go. Call complete
ICE MACHINE KITCHENAID KUIC15POZP2 Arrived onsite for an ice machine that needs to be cleaned and the filter changed. Ms stated that the unit shouldn’t need cleaning and the filter changed because she just cleaned it and replaced the filter at the end of April but the clean light and change filter light are both on. I found the clean and change filter lights on. I found the ice thickness a little thinner than normal. I dumped the reservoir and tested the unit. I found the water pressure coming into the reservoir very low causing the thinner ice. I removed the filter and tested it again. I found the same low pressure. The fill valve needs to be replaced.I replaced the fill valve and tested the unit. The reservoir is filling properly now. I reset the filter and started the unit in a clean cycle for the customer to get the needs cleaning light off. I explained to the customer that the needs cleaning light should not have turned on after only 2 months and if it comes on prematurely again w
DISHWASHER KITCHENAID KDTM354DSS "Arrived on site to test unit for wash cycle not working. Tested unit found sump and motor not washing. Replaced sump and motor. Tested unit and found new motor not responding, motor just humming. Re ordering sump and motor part#W10805015.; ordrng 1 W10805015 (SUMP AND MOTOR)"
OVEN MAYTAG MGT8885XS01 Arrived onsite to install previously diagnosed parts. I installed the 2 ignitors the control and the burner head. The unit is working as designed. No gas leaks detected during time of service. Job complete.
RANGE JENN-AIR JJW3430DP02 "Arrived on site to replace faulty console, after replacing console, unit tested good."
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site to diagnose a refrigerator with a leaking icemaker. Found icemaker leaking from front of seal. Replaced ice maker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRT311FZDM01 "Arrived in site for fridge having a sealed system issue. I inspected the unit and work area. I found the fridge on. I gained access to the evaporator and found no frost pattern. I unplugged the unit and pierced the dryer and found the high side pressure at 50psi, I plugged the unit in and the pressure rose to 10psi, indicating the compressor is working. I installed an access port and a UI dryer into the unit. I removed the old evaporator and installed new. I pulled a 30inch vacuum and monitored the low side for leaks, none where found. I charged the system with .4oz of refrigerant. I monitored the low side gauge and pressure was showing zero once the compressor kicked on. I inspected the evaporator and found a good frost pattern forming. Unit is operating as designed. Job complete."
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to test unit for light not working. Tested unit found light socket stuck in housing. Replaced housing and installed light bulb that customer provided.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on sites to inspect unit for not making ice, upon inspection found the tray broken and not attached, replaced icemaker and tested for functions, no problems found. Complete"
WASHER WHIRLPOOL MHW8630HW2 Arrived onsite for the washer not working. During testing found that the console was on and showing triple zero on the display. Tried to turn console off and was unsuccessful. Tried to put washer into diagnostics and was unsuccessful. Replaced console and it did not resolve the issue. Checked ACU and it’s getting power and the led is blinking correctly. Checked console harness connection and it’s good and harness looked fine. Will need to replaced ACU. Ordering parts and office to schedule. ; ordrng 1 W11316058 (harns-wire) and 1 W11316771 (filter) and 1 W11322884 (cntrl-elec)
RANGE MAYTAG PER5710BAC "Arrived on site to inspect oven for not boiling water, upon inspection found the element turning off early and flickering, ordering new element and switch. Office to reschedule ; ordrng 1 74005477 (ELEMENT ) and 1 7403P239-60 (SWITCH) and 1 AUTHO (AUTHO )"
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for customer complaint of unit not cooling in fresh food section, found defrost issue, ran diagnostic test, found heater circuit to be good, found failed defrost thermistor, I replaced thermistor, unit tested good."
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for frost build up in freezer. Found gasket not fully sealing against cabinet,remolded door seal checked seal good."
DRYER WHIRLPOOL WED49STBW1 "Arrived on site for dryer making screeching noise. After further inspection found at the front panel bulkhead as well as the back bulkhead of the unit were both damaged and chipping away paint causing it to rip your clothes after speaking with Bruce from work will take one found that the drone was the main cause because the drum is warped and not a perfect circular shape as it should be. With the motor not starting correctly whenever you get start and will also need to come out with new rollers as well. Office to reschedule ; ordrng 1 279443 (panel) and 1 279827 (motor!dryer) and 1 349241T (support,roller) and 1 W10899578 (DRUM) and 1 W10906683 (seal-door) and 1 W11112242 (bulkhead)"
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and console malfunctioning, I removed and replaced both and tested. Unit is operating as designed. Job completed."
DISHWASHER MAYTAG MDB4709AWB1 "Arrived on site to install previously diagnosed and ordered part. Due to the element failure, I lead and replaced the element and tested. Unit is operating as designed. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived on site to replaced panels. Replaced panel and found to hold handle to panel was broken. Need new screw and nut. . ; ordrng 1 PARTRESEARCH (PART RESEARCH )
REFRIGERATOR LG LFX31925ST/00 "Arrived on site for customer complaint of unit not making ice, found ice maker not returning to home position unless reset button is pressed underneath the ice maker. Found miscommunication between ice maker thermistor and control, ordering control and ice maker. ; ordrng 1 CNOTE (AUTH) and 1 EBR75234703 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrive onsite for refrigerator lights not working. Tested system. Found refrigerator and freezer lights off. Replaced module freezer and module ff. Tested system. Everything works as designed. Job complete.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site to diagnose refrigerator that pops the breaker as soon as it’s plugged in. Performed diagnostic on unit. Called tech line for assistance. Tech line had me remove each circuit, started with power to control, which popped breaker, light socket, popped breaker, lastly removed power cable connection which did not pop breaker when plugged in. This indicates we have a pinched or broken wire in the cabinet,
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site to test unit for oven not igniting. Tested unit found burnt out spark ignitor. Replaced ignitor. Tested unit, unit works good. Job complete."
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for customer complaint of controls not working during use when door is opened, and lower oven turned on by itself. Called techline, they documented under SR 7727318226, they connected me with safety team
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of UI console resetting after customer entered bake cycle, found short in UI console, I replaced UI console, unit tested good."
WASHER MAYTAG MVWB835DW4 "Arrived on site and inspected washer and found gear case is failing, after replacing gear case ran test 51 to ensure all functions are operating properly. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRT541SZDZ00 Arrived onsite for unit having scratches. Looked at unit. Found scratches. Used appliance paint.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for ff Evap freezing over. Customer had commenced defrost on 12 hour notice. Advised that fan and Evap cover should be replaced to correct issue. ; ordrng 1 W10695459 (module) and 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
WASHER MAYTAG MVW7232HW0 Arrived to inspect washer not filling properly.Customer advised she recently purchased the unit and feels the unit doesn’t fill enough to wash clothes properly.I ran diagnostics test mode and found no valve errors.Explained how the unit operates and the amount of water depends on the amount of clothes and soap usage.Unit works as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for refrigerator that is not sealing properly. Inspected unit and work area. Found freezer door sealing properly but unit sweating at the top where the gasket touches the center million. I asked the customer whether they had seen any frost inside the freezer and they did not. Felt center million for heat exchange and found the Molien warm from the top screw for the handle and down to the bottom but from the screw up, the center mullion was cold water cold. I called Techline and spoke to Butch and SR# 7728365343. He had me take temperature in the freezer section and found the unit within range. He asked me to unplug the condenser fan and let the unit run for 10 minutes without the condenser fan running to see if the center mullion would change temperature. Found the upper portion of the mullion not changing temperatures and he bottom portion dropping in temperature. I called Techline back (Same SR) and spoke with Leon.
REFRIGERATOR WHIRLPOOL KRFC300ESS03 Arrived onsite for refrigerator making knocking noise. Tested system. Found no noise present. Asked customer to record next time noise happens. Job complete.
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site to replace previously ordered parts for microwave. Inspected unit and found frame around lower interlock bent inward slightly preventing proper contact with door switches. Reshaped frame and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for customer complaint of doors not being level, found doors were adjusted properly, found uneven floor, instructed customer to have builder add shim to back right side corner. Unit tested good."
WASHER WHIRLPOOL WFW5620HW Arrived onsite to replace parts. Replaced valves and UI panel. Tested unit. Unit test good. No issues at this time. Job complete
RANGE WHIRLPOOL WFG525S0JZ0 Arrived on site and tested operation. Found incorrect orifices in burners. Corrected orifices and tested operation. Unit tests good. Adjusted all flames. Job complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven with the damaged part. Found handle damaged on unit. Replaced handle and found all is working properly at this time.
VENTHOOD JENN-AIR JXU9136HP0 Arrived on site for venthood not operating. Inspected unit and work area. Performed diagnostics and tested unit. Found unit humming on low speed. Disassembled unit and found capacitor disconnected. Connected capacitor and tested unit. All tested good.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not cleaning top shelf dishes. I put the unit into diagnostics and I found that the sump was not pushing water to the top shelf and sounded very weak. I will need a sump and motor for repair (W11085683) sump n motor. Office will need to RS due to the availability of the sump and motor. Customer requests KY return if possible. ; ordrng 1 W11085683 (pump&motor)
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived onsite to test unit not making ice. Tested unit and found disconnected water line. Reconnected water line, tested unit and unit functions correctly.
REFRIGERATOR LG LMXS30746S/01 Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control and tested the unit. The compressor ramped up properly and all fans were working as designed. The unit appears to be working normal but I explained to the customer to give the unit 24 hours and monitor the temperature. Call complete.
DISHWASHER GE GDF645SGN0WW "Arrived onsite to replace UI panel for non functioning buttons. Replaced panel, tested unit and unit functions correctly. No leaks detected at this time. Job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect fridge for not making ice, installed Icemaker and gaskets per last tech, tested for issues, no issues found. Complete"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site ,found switch isn’t depressing far enough . Ordering switch and spacers ; ordrng 1 W11396033 (FZ SWITCH ) and 3 WP2177331 (plastic-sq)s"
REFRIGERATOR FRIGIDAIRE FFSS2314QS5A Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER MAYTAG MVWX700XL1 "Arrived to inspect washer not draining.Ran diagnostics test mode and unit drains, but motor and capacitor aren’t strong enough for unit to go into spin mode.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived onsite for lights flickering inside of unit when doors are opened. Replaced control in control panel. Tested unit. Lights still may have flickering issues. Ordered part. Rescheduled with customer. Needs authorization.; ordrng 1 W11439253 (SWITCH)
BUILT IN COFFEE GAGGENAU HI-MEL
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site , replaced panel . No water leaks detected at time of service . Job complete ."
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for right rear burner not lighting properly. I inspected the unit and work area. I found the ignitor lose, I tried to tighten down the ignitor but found it cross threaded. I also found the left front burner not lighting properly either. I am order the right rear burner head WPW10515453 and the left front burner head WPW10515455 to complete the repair.; ordrng 1 WPW10515453 (burnr-head RR) and 1 WPW10515455 (burnr-head)"
REFRIGERATOR LG LFX28968ST/02 "Arrived onsite for a refrigerator with ice build up in the FC. I found the bottom of the FC with a sheet of ice in it due to the drain being restricted. I found the drain tube in bad shape and it needs to be replaced and the ice will need to be removed. Ordering AJR74125001 TUBE ASSEMBLY,DRAIN. Office to RS when we return for 264155.; ordrng 1 AJR74125001 (TUBE ASSEMBLY,DRAIN)"
DRYER MAYTAG PYE2300AYW
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite to install previously diagnosed parts. I installed the interlocks and fuse but when I plugged it in still no power. I found that one of the fuses I was sent with was faulty but luckily I ordered 2 and the 2nd one was good. I replaced the magnetron just to insure the unit would heat when I reinstalled. The unit is working as designed at this time. Job complete.
WASHER MAYTAG MVWC465HW2 Arrived on site for washer that was making a grinding noise and not completing the cycles all the way after further inspection I found that although the machine is still running fine and there’s no error codes you can hear that the gear case is got a slight whining/grinding noise to it that is going to become worse so we will need to order a new gear case and come out and install it office to reschedule due to Park being out of stock; ordrng 1 W11035747 (gearcase)
MICROWAVE WHIRLPOOL WMH75021HZ1 Arrived on site for microwave that was giving an F2e1 error code.Upon further inspection I found that the touchpad was shorted out with a stuck button built within the door also the entire microwave door is starting to fall apart the mounting clips that hold the door together are starting to break and the door will eventually start losing pieces recommendations I replace the entire door as well as the main control board to ensure that the Short will go away and microwave will function as needed afterward. ; ordrng 1 W11186045 (door/mw)
DISHWASHER BOSCH DWHD640JFP/D5 Arrived to inspect Bosch dishwasher not starting.Confirmed the complaint and found the lock was defective.Removed and replaced it.Reassembled and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over. Entire refrigerator will need to be defrosted will need to replace control board, evaporator fan assembly in fresh food including thermistor, UI, And silicon perimeter where liner meets outer cabinet. Customer has read and signed defrost waiver.; ordrng 1 W11340158 (UI)"
DISHWASHER WHIRLPOOL WDT720PADM1 "Arrived on site to test unit for leaks. Tested unit found unit leaking from diverter motor, and drain hose. Ordered part# WPW10671941(pump and motor).; ordrng 1 WPW10671941 (PUMP AND MOTOR)"
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site, showed customer the steam care information located in the use & care guide.Called Whirlpool Tech line and spoke with BRIANSR# 7728355853Customer now understands the system and will contact customer service for further.Job complete"
REFRIGERATOR WHIRLPOOL GS6NBEXRL01 Arrived on site for a refrigerator that was leaking water from the icemaker. Upon further inspection I found that the icemaker itself has the enamel painting starting Chipaway in flake off in the ice in the icemaker motor is broken. The icemaker will need to be replaced and the reasoning this all started happening is because the water valve has not been shutting all the way in has Has been leaking water into the icemaker and causing more problems so the water valve will need to be replaced as well. The user interface on the front of the fridge is also at a point that because of the damage and can’t see what all the function of the czar and the customers have stated that they have cut their fingers trying to push the buttons due to how jagged some of the edges are. Was not able to find access to user interface office to reschedule after were able to look up part. (2305257B Front cover is simply black); ordrng 1 2305257B (Front cover assembly black)
WASHER GE GFW850SPN0RS Arrived on site and tested operation. Customer stated the unit is shaking when running a load. It shakes even more when it is a smaller load versus a larger load. Ran diagnostics and found no faults. Found service pointer that the leveling feet must be installed and locked down to pedestal to correct issue. Feet were removed per installation manual provided to customer. Customer will reinstall feet to correct issue. Job complete
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived onsite for refrigerator not making ice and light not working. Tested system. Found light faulty. Ordering light W11226500. ; ordrng 1 W11226500 (light)
REFRIGERATOR UNKNOWN GARF30FDGB00 "Arrived on site to inspect refrigerator temps. Upon further inspection, I found the unit to be an upright refrigerator located in the garage and customer had unit pulled away from the wall. Before so could test temps, customer pointed out that the back cabinet panel was sweating. I found a 3x6 inch oval shaped sweat spot on the back lower right section of the cabinet that is directly behind the evaporator. I checked temp in the unit and it read 62 degrees. I found ice on the evap cover and when I removed the cover, I found the suction and capillary tubes engulfed in ice. I contacted techline and spoke to Rich and advised of my findings.Other than the sweating at the back of the unit, there were no water leaks/connections to the unit. Job completed."
MICROWAVE WHIRLPOOL KCMS1555
REFRIGERATOR KITCHENAID KFIV29PCMS00 "Arrived on site for fridge not cooling. I spoke with the customer er and they stated they they had another company come out and look at the fridge. When they did it was frosting in the back of the unit by the evaporators. The previous company came out and replaced the thermistors and the main control in the back of the unit. The problem is the unit is still not cooling in the fridge. I inspected the unit and work area. I found no frost build up on them evaporators, I found good frost patterns on both evaps. I explained to the customer the issue he was having with the unit prior was that it wasn’t defrosting properly. I did a temp test in the unit and found it only at 21 degrees in the freezer, I power cycled the unit and it started cooling properly. I explained to the customer how the control panel is the brain of the machine and that’s what control the defrost and cooling. Job complete no water leaks"
WASHER MAYTAG MVWC565FW1 Arrived onsite for a washer that will not complete any cycle but it will drain out if a drain and spin is started. Ms stated the unit is not filling with water correctly. I checked stored error codes and found an F8E1 & F0E5. I ran the auto diagnostics cycle and found the hot water not coming into the machine and the coil humming loudly. I found the hot water turned off at the wall. I turned the hot water on and tested the unit again. The unit completed the cycle and worked as designed. Call complete.
WASHER MAYTAG MVWC565FW1 Arrived onsite for a washer that stopped in the middle of a cycle again. Ms stated she left it where it stopped. I found the clothes had gone thru a wash but the door never locked and they didn’t spin. I ran the latch test multiple times in manual diagnostics and the latch never failed. I tested the latch checking the resistance readings from the control and all test passed. I replaced the control and calibrated it. I ran the auto cycle and the unit completed the cycle and worked as designed. Call complete.
RANGE WHIRLPOOL KGCU467VSS02 "Arrived on site for customer complaint of flames not simmering, we adjusted 4 burner valves, unit tested good."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to diagnose one dishwasher that had a hanging toP rack. Unit needs right upper slide.
DISHWASHER KITCHENAID KUDE70FXSS4 Arrived onsite for dishwasher leaking. Tested system. Found vent faulty. Ordering vent WPW10469574 and gasket WP8269259 ; ordrng 1 WP8269259 (gasket) and 1 WPW10469574 (vent asm)
DRYER WHIRLPOOL WED560LHW0 Arrived onsite for unit making noise. Tested unit. Found loud ticking noise. Ordered part. Double stacked unit. Need request 2MAN. Rescheduled with tenant.; ordrng 1 REQUEST (2MAN) and 1 WPW10211911 (housing)
WASHER MAYTAG MVWB835DW4 "Arrived on site for not draining . No water in tub . Ran diagnostics got off balance error code . Found oil on stator and rotor as well as on cabinet. Ordering gear case ,slider , motor ,rotor ,clutch . No water leaks detected at time of service. Please call to set return.; ordrng 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10811956 (drum assy) and 1 W10915700 (stator) and 1 W10915701 (rotor)"
WASHER MAYTAG MHW5630HC0 Arrived on site for the replacement of three harness kit’s before placement and I wanted to make sure that the board was still intact and OK but after running voltage test I found that the board was once again Short it out due to the issues of us having before we put in the wire harness we will need to bring a new control board out with us again to make sure that we can get pretty much the entire electrical system redone to ensure that this doesn’t happen again; ordrng 1 W11322901 (cntrl-elec)
DRYER WHIRLPOOL WED4850HW0 "Arrived on site to inspect dryer for not starting, upon inspection found the PTS button intermittent, replaced PTS button and tested. No problems found. Complete"
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 Arrived on site for refrigerator that still not cooling. Inspected unit in work area. Found unit plugged in but no fans or compressor running. Checked voltage at the wall and found proper voltage. Found temperature controls down at zero in the refrigerator and freezer. Turned up settings and I initially heard the evaporator fan run. Compressor was still not running but condenser fan was. Found voltage running to the starting device. Replace starting device with truck stock starting device and capacitor. Compressor kicked on and unit began to cool. Unit is working as designed. Call complete.
OVEN WHIRLPOOL WOC54EC0AS01 Arrived onsite and found multiple control failure. F6e0 cause by short.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived onsite to test unit for not dispensing ice. Tested unit and found bad container, locked and not rotating. Replaced container, tested unit and unit functions correctly. Job complete"
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for oven not heating properly. Performed temperature test bake mode at 350°. Found average temperature at 366°. Calibrated unit -16°. All tested good.
REFRIGERATOR JENN-AIR JFC2290REM00 Unit will need both ice bin rails replaced but right side rail comes as an assembly with support divider. Order in correct rail and return date ; ordrng 1 WPW10170987 (glide)
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site replaced sensor ,fan and harness . Ran test cycle . Air is circulating and was some heat . No water leaks detected at time of service . Job complete ."
REFRIGERATOR KENMORE 106.875098 "Arrived on site for customer complaint of unit not cooling, found open compressor windings,
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site to diagnose refrigerator with water dripping from the dispenser. Overnight the unit slow drips about 40% of 1 cup. Performed diagnostic on unit and tested dispenser. Found water was not coming out quickly, and pressure felt low. Customer said they are on a well with regulated pressure that goes to a reverse osmosis system before the unit. Called tech line and spoke with Adrian, SR7728352784. With the pressures being so low, it’s resulting in the valve allowing a tiny bit of bypass due to being unable to fully close. Customer will need to increase the pressure to the refrigerator to stop the drip as it’s due to low pressure. No repair is required at this time as pressure needs to be increased. Call complete."
FREEZER FRIGIDAIRE FFFU16F2VW "Arrived on site to inspect freezer for not cooling, upon inspection found the unit unplugged, plugged in unit and hear the compressor kick and start working, amp draw was normal, voltage was normal and it started to cool down in freezer. Will need to have pressures checked if problems persisted. Advised customer that if freezer returns to temp to call us to cancel sealed system check. Office to reschedule ; ordrng 1 SSTECH (SS TECH ) and 1 SSTECHDIAGNOSE (SS TECH DIAGNOSE )"
DRYER WHIRLPOOL WED5000DW2 Arrived on site for dryer taking to long to dry. I inspected the unit and work area. I turned the dryer on and found it heating and tumbling. I placed a piece of plastic covering the filter housing to test air flow. The piece of plastic is not being pulled in at all indicating there is poor air flow. I inspected the exterior vent and found the vent flap not opening up all the way causing an air flow restriction. I spoke to the customer and showed them what I had found. I advised they have the home builder come out and inspect the vent to find out why it’s not opening all the way. Job complete.
WASHER WHIRLPOOL WTW8500DC2 "Arrived on site to inspect washer tripping breaker. Upon further inspection, I found the unit with no power and the breaker tripped. Cycled the power to the unit and placed into diagnostics showing error codes F7E0, F9E2, F0E3, F0E5. Cleared the codes and continued with testing. Unit operated as designed. Following the tech sheet for F7E0, I tested voltage at the power cord and got 124V, tested continuity at the power cord and it was good, tested voltage at the console and got 5VDC. Manually tested the components and all are operating as designed. I advised the customer of my findings ad recommended having the breaker and outlet checked by electrician. No water leaks observed during service, job completed."
WASHER MAYTAG MVWC565FW0 Arrived on site and inspected washer and found a shower curtain stuck underneath agitator. Attempted to remove agitator and it will not separate from gearcase. Will need to bring back a new agitator and break off the current one will also bring back hub in case it is damaged in the process. No water leaks from connections at time of service; ordrng 1 W10528947 (drive hub kit) and 1 W11161960 (AGITATOR )
WASHER MAYTAG MHW5630HW0 Arrived onsite for the washer leaking from the dispenser. Checked the level of the washer and it’s good. Called tech line and they stated that the water valves is causing the issue. Replaced hot and cold water valves and washer tested good no leaks detected complete. Sr# 7728354438.
OVEN WHIRLPOOL WOC54EC0HS03 Arrived onsite for MW oven combo for door not closing all the way leaving the light on and wires hanging. Upon speaking with the customer and inspecting the unit I found that the right side interlock for the microwave was not making full contact with the door every time will need a new interlock I also found that the console was intermittently not responding well to touch and some wires hanging out of the bottom of the console. As I was replacing the console i found the frame was slightly bent at the top of the MW letting the wires from the console fall down. I adjusted and straightened the frame. I tested the console and It is now responding much better to touch. Ordering (W11033422) interlock kit (W10874474) hinges just Incase.; ordrng 2 W10874474 (hinge-door)s and 1 W11033422 (interlock)
DRYER WHIRLPOOL WGD4815EW1 "Arrived on site to inspect dryer for not starting upon inspection found the motor not starting, but when manually started it kicked on. Replaced motor and wheel and retested. No problems found. Complete"
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven not getting past preheat. Performed diagnostics mode and verified error code F8-E0. Tested cool fan and found minor friction causing interference with. Ran on high speed and found working. Tested on low speed and found operating. Preheated unit to 350°. All tested good.
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived to inspect dishwasher not draining.Confirmed the complaint and found the drain pump has failed.Ordering the drain pump and pump and motor, which are both PSP parts.Customer advised and office will reschedule with customer for return service appointment.All water lines were dry at the time of service.Needs more work.; ordrng 1 W11412663 (DRAIN PUMP ) and 1 W11416363 (PUMP AND MOTOR )"
REFRIGERATOR JENN-AIR JS48SEDUDW15 Arrived onsite and replaced tubing. Leak has been corrected. Advised customer on repair. All checks good.
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for customer complaint of unit leaking, found leak coming out of door due to failed gasket, I replaced gasket, unit tested good."
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site and found ice production is good, customer states ice production has stopped 3 times since they received it 3 months ago. Simply removing and reinserting ice bucket corrects issue. Customer states arm is down when ice bucket is removed. Spoke with tech line there is no known issue that causes this. If issue continues tech line recommended adding food grade lubricant where icemaker arm inserts into icemaker. Part number is Wp542638. SR7728355486 also replaced icemaker in case motor is going out. Job complete"
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for the refrigerator has a noise and door gasket torn. During testing found that the noise the customer is hearing is coming from the compressor which is normal. It’s making the standard humming noise like it should. Found that the right side door gasket is torn. Will need to order door gasket and office to reschedule. ; ordrng 1 W10917313 (gasket-dor)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for a defective damper control. Replaced defective damper control ran diagnostics tested damper noise no longer present unit working as designed.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher not powering on. Tested system. Found UI faulty. Ordering UI W11368911. ; ordrng 1 W11368911 (HOUSING-UI)
REFRIGERATOR FRIGIDAIRE LFSS2612TF3 Arrived on site replace previously ordered parts for refrigerator. Tested unit and found damper open but air leak persisting in freezer due to bowed outer cabinet on unit not allowing freezer door to seal properly. Documented cavity issue in SD pics. Unit was not cooling properly due to frozen over return air vent.;
DISPOSAL KITCHENAID 584A "Arrived onsite to test unit not working and leaking. Tested unit and found unit leaking internally and motor was shorted out. Replaced disposal, tested unit and unit functions correctly. No leaks detected at this time."
WASHER MAYTAG MHW6000AW0 "Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit was leaking from the back right corner. I removed the top panel to inspect the units water hoses and found them good. When I looked down into the unit from the top at the front, I saw what appeared to be broken plastic. I removed the back panel and found the lower counterweight leaning against the drain pump. Further inspection showed that the counterweight actually broke off from the drum which caused the water to leak. I turned the water off and removed the water hoses from the unit and left it unplugged for safety per customer request. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for not draining and found all operating as designed. Advised customer on capabilities of drying and installed a hi loop. All is working properly.
WASHER MAYTAG MVWB835DW3 Arrived on site to diagnose a washing machine that is randomly tripping the breaker. Tested all parts and components and found no mechanical failures with washer at this time. Advised homeowner of weak GFCI circuit in breaker assembly. Breaker will need to be changed to complete repairs. No leaks were found at time of service.
WASHER WHIRLPOOL WTW4816FW2
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to replace suspension and tub ring, I replaced all suspension rods and tub ring, unable to test because unit was in garage not hooked up."
REFRIGERATOR KITCHENAID KSSS42QTX00 "Arrived on site for no cool in fresh food. Found no air entering fresh food,removed evaporator cover found ice in return vent,defrosted return vent installed foam block and installed a 60° defrost thermostat. Checked air flow to fresh food good.used 1 WP2182381 (BIMETAL) from stock"
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found error code for sudsing, ran test 12 and all functions are operating properly. Drain pump is noisy during operation and may be failing. Inspected drain patch and did not see any debris. Will need to bring back a new drain pump to correct the issue. Washer is stacked and will need 2 techs, not 2 hours.; ordrng 1 W11316609 (DRAIN PUMP)"