Sherri - Austin, TX
Araceli - Leander, TX
Larry - Round Rock, TX
Tyler was professional and personable.
Hyde - Briarcliff, TX
The technician replaced the ice maker but did not confirm it was working. Two days later we are calling for another warranty claim and another home visit.
Susan - Taylor, TX
Andy was very professional and did a great job.
On time, efficient and personable.
Craven - Waco, TX
Clifton - Leander, TX
James provided service on both 4/22 and 4/26. He was prompt, courteous and professional. He diagnosed and efficiently resolved the problem. Once the repairs were made, he was also kind enough to take a few minutes to move several items I was physically unable to do. His professionalism and demeanor result in James being a very positive asset to your company. If I have any future problems, I will ask for James.
The very best ever in every single way
PhilGB - Georgetown, TX
I just cannot say enough how impressed I am with this company. We recently had two back-to-back appliance problems - ovens and washer. Our tech, Jonathan, was a true expert on both Whirlpool and Maytag. He not only knew how to repair the appliances, but he gave us several good tips on how to use them better. I had left online requests for another local servicer that I had used before but got no answer. Then I called that servicer and was promised a call back from someone in repair. That never happened. What a difference to call Appliance Express: the lady took my information AND scheduled the service call AND told me who would come. She told me that based on my description, the tech would try to bring appropriate parts. In other words, one phone call was all I had to make. The company followed up with automated reminders and confirmations. When there was a potential delay, they let me know. When the washer broke while waiting for the final service on the ovens, they worked with me to do both appliances at once to save me money. This company excels like no other in communication and quality of service. And it's a family-owned, Georgetown, Texas business. Communication is a really big deal with me. If I call a business and want to give them my money, and they don't even respond right off the bat, why would I deal with them? Appliance Express gets it.
Abdul - Austin, TX
Shannon - Austin, TX
John - Austin, TX
He was very kind in sharing some useful tips for our oven, as well as other Whirlpool appliances, and helped us correct a mistake due to the builder’s negligence!
Austin - Leander, TX
Yacine - Round Rock, TX
It was a pleasure meeting Lou. He is a awesome technician
Great Service, Awesome Technician
"Speasmaker - Waco, TX
The tech was on time, courteous, explained,and ensure I understood the process.
Had Appliance Express come out to check my dishwasher in my new home. Unit under new home warranty. Problem was with the liquid rinse dispenser. Jonathan arrived on time, as notified. Explained I read instructions and noticed, after 1st use, the fluid would no longer drain into the dispenser tube use during rinse cycle. Plus, I was using a clear liquid rinse product so, you couldn’t tell the level of fluid in the dispensing tube. The instructions don’t tell you that, when you fill the unit, you don’t need to refill it every wash cycle. It dispenses the liquid a little at a time, over several wash cycles. If one is not used to today’s fancy new products, and the instructions are not clear in the use of them, how are you supposed to operate a product correctly? Thanks to Jonathan and, his understanding nature, I was advised of the proper use of the u it. He even read the I instructions for the liquid rinse unit and, agreed, that they weren’t clear. Thanks for your understanding Jonathan and assistance. Great tech for your company. Appreciate time and patience in this endeavor.
Bob - Lakeway, TX
Donald - Austin, TX
Luis was on time and quick. Answered all my questions and was a pleasure to deal with.
Evelyn - Austin, TX
My dishwasher stopped working I called Appliance Express and described what problems I was having. I didn't have to wait too long for service and they brought the part I needed. The price was far less than having to buy a new dishwasher.
Lois - Georgetown, TX
Jan - West Lake Hills, TX
Cary - New Braunfels, TX
Timely and professional. Knowledgeable about the product.
Andrea - Hornsby Glen, TX
Joseph was really polite and helpful. He provided great service and communicated with me every step of the way.
Carole - Austin, TX
Kevin came to work on my Whirlpool washer. He did maintenance on it and gave me some good tips. He was very nice and very professional. It was a good experience.
Tom - Austin, TX
Our dish washer was not cleaning the dishes. Scott came and was excellent. The bits of food had been in the food over the holidays while we waited over Easter for our appointment. We had no problem with that. But after he left we washed and the machine still left food from the old dishes on the dishes. We are going to try again with fresh dishes later to see if the fix worked.
Hayley - Austin, TX
Efficient and effective
Charles - Georgetown, TX
Technician was friendly, quick, and knowledgeable
Deborah - Canyon Lake, TX
Overall, a great experience. We had to wait an extra week for parts that were not needed (ordered and deemed necessary by another technician). Otherwise, everything was great....thank you!
Painfully slow and filled with errors
Leeann - Waco, TX
The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.
Heming - Austin, TX
Great, clean, friendly
Thomas - Pflugerville, TX
Had a great exoerience with my warranty repair on my dishwasher.
Thomas - Marble Falls, TX
Clif was knowledgeable, professional, and pleasant to work with.
On time, professional
Martin - New Braunfels, TX
Kevin was on time and efficient in his work great job!
Angie - Kyle, TX
Hanumantha - Pflugerville, TX
Dave - Marble Falls, TX
Clif was very knowledgeable and professional. He went about his business very efficiently, wasted no time during the repair. Highly recommend him as a tech.
Neta - Austin, TX
Dubelsa - Cedar Park, TX
The whole experience with Appliance Express was outstanding. The follow up email to confirm appointment, to the expected time of arrival, to Lou professional attitude was great.
Great service, but service charge high.
Paul - Austin, TX
Considering that I had given a correct diagnosis of the problem, I think the service charge was somewhat excessive .
Awesome Service by Kevin
Marisela - Kyle, TX
Kevin came twice to work on our washer. He was very professional and was happy to answer our questions.
Very efficient. . Great Service
Faye - Austin, TX
Works more efficiently.
Lengyel - New Braunfels, TX
I like the way this company sends texts to confirm appts. and also calls when the technician is on the way. Robert was cordial and professional.
Francis - Georgetown, TX
Joel was on time, polite, and friendly. He got the repair done very quickly. Thank you.
GDIII - Austin, TX
Jasmine - Kyle, TX
Prompt service, very polite
Beverly - Austin, TX
Kevin arrived just when he said he would. He communicated thoroughly all through the process, and finished the project quickly. I'd use this company again!
Bad repair, long wait, and expensive
Robert - Georgetown, TX
Service required was to replace a burned out heating element in a clothes dryer which was done. However, the next day when I turned on the dryer, it made a loud thumping noise which I had never heard before the repair. It sounded like the drum is out of balance. The repair man should never have left our house with the dryer in this condition. The time to get service was 5 days which borders on unacceptable.
Stephen - Austin, TX
My 4 year 4 month old KitchenAide dishwasher went on strike. I called Appliance Express. The call was handled professionally. We set an appt. It was Verified. The Tech called with in the assigned window. He showed up on time. The dishwasher was repaired.
SB - Austin, TX
Randy - Round Rock, TX
Lou was very knowledgeable, tested and corrected the problem quickly and efficiently.
Joyce - Austin, TX
Anthony - New Braunfels, TX
Brian - Liberty Hill, TX
Our tech did great! We have a working appliance!
Esther - Pflugerville, TX
Andy was prompt, very pleasant and professional. Very informative and helpful! Thanks so much!
Mary - Austin, TX
Paul R did a great job
Patricia - Austin, TX
Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
EJames - Austin, TX
Thanks to Leo for an informative and professional service for my dishwasher. And he was very friendly.
Paul was great.
Kenneth - Austin, TX
Neomie - Austin, TX
An enjoyable informative technician that gave so many neat tips regarding all my appliances. Located problem in a timely manner and called even after I received notice that he was running late letting me know he had not forgotten about me. He is a true asset to your company! Very personable!
Cynthia - West Lake Hills, TX
Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.
Keri - Leander, TX
Everything was awesome!
Good service. On time. Friendly. Knowledgeable
Sam - Georgetown, TX
Mark - Leander, TX
Technician quickly diagnosed problem, ordered parts, returned 2 days later to fix. The company is excellent at communicating and showing up when they are scheduled. The tech calls 30 minutes before he arrives which is helpful. Tech was professional and friendly.
Jo - Lorena, TX
Did a great job
Excellent service-very professional
Joe - Austin, TX
Technician very knowledgeable
Martha - Leander, TX
Great customer service
Great service !
Diana - Elgin, TX
Great device! Arrived on time!
Kristen - Liberty Hill, TX
Martha - Cedar Park, TX
Very positive experience
Efficent, friendly service
Donna - Hutto, TX
Repair person was punctual and quickly identified the issue. He immediately made repair. Very pleased, will use again!
Brenda - Lakeway, TX
On time. Knowledgeable. Friendly. Fixed problem.
Jennifer - Florence, TX
Al Rhoden came to our home on time, was incredibly courteous and professional, and fixed our issue quickly. We are very pleased with the service.
Carrie - Cedar Park, TX
Zachary - Austin, TX
Verlene - Killeen, TX
Wanda - Spicewood, TX
He was very professional Did a good job.
Very pleasant and professional .
Carol - Manor, TX
Galen - Houston, TX
Great Service and Awesome Staff
Joseph - Hutto, TX
I highly recommend Appliance Express. They've been to my house several times (for different repairs). Their repair staff are very professional and friendly. They also know their stuff.
Brian - Killeen, TX
Overall great service technician
Terry - Wimberley, TX
Luis was here on time and quickly diagnosed the appliance problem. He had it fixed in no time and provided excellent service.
Ralph - Belton, TX
Happy problem has a resolution
Marylin - Horseshoe Bay, TX
Gina - Round Rock, TX
Great and kind service!
Galit - Cedar Park, TX
Very good, thorough service.
Zack - Pflugerville, TX
Francis - Lakeway, TX
Hopefully the problem will be solved. Need to wait a few days
DH - Spicewood, TX
Paul is always professional and quick to resolve our appliance issues.
Knowledgeable and informative
Tasha - Austin, TX
He also told me of another known issue that will likely come up in the future and how to take care of it myself.
Awesome service. thank You
Rebecca - Liberty Hill, TX
Sharon - Dripping Springs, TX
Thanks, Brandon! You did a great job!
Knowledgeable technician. Fixed the issue quickly and completely.
Luis did an excellent job!
Refrigerator Ice maker service
Deborah - Austin, TX
Don - Austin, TX
Lisa - Waco, TX
Respect to Convenience rated as below average relates to the company, not the agent. Your company only services my area twice a week, and the original scheduled time was 8-4; this wide range is highly inconvenient to customers.
Marcia - Kyle, TX
Kevin was great. Unfortunately, it took a while to figure out the problem. Was without a working fridge for over 3 weeks. Would work for a day or 2 after the first 2 visits. 3 different visits from Appliance Express.
Kristin - New Braunfels, TX
Vernon - Austin, TX
Very thorough, great service.
Newton - Waco, TX
Cliff - Austin, TX
Luis was quick to diagnose the issue, fixed it immediately, and even gave me advice for other common maintenance and small issues I might encounter. Thanks!!
Good to Know
Janice - Georgetown, TX
Although my repair was not complicated Steve took his time to explain a lot of features I did not understand. I greatly appreciated it and would ask for him again.
Bettye - Austin, TX
PRICE HIGH, SERVICE GOOD.
William - Lexington, TX
ANDY IS A VERY PROFFESIONAL SERVICE TECH AND IS VERY POLITE.
Great service, fixed problems within minutes of arriving!
William - Temple, TX
Al did a great job!
CF2 - Bastrop, TX
Prompt, friendly, great communication, flexible, and completed the repair quickly.
Excellent service and resolution
Walter - Austin, TX
Luis called to let us know he could come early. He assessed the situation and quickly replaced our ice maker with a new one. Great job!
Best Customer Service amazing communication
Karah - Austin, TX
very impresses! The communication was stellar. I received calls confirming my appointment and another one the day before. I also received emails for the same reason. When the technician was on his way I got a call. He had to be just about the nicest guy my husband and I have ever worked with. Honest, good communication and very genuine. Really impressed with the service your company and technician provided!
Courteous, answered questions, great service
Jenalou - Austin, TX
After much frustration with the delivery of my new dryer because of broken parts, Lou fixed the problem and ran a diagnostic. That's when he discovered that the dryer belt had not been attached. He took the machine apart, attached the belt and it worked. He also checked to make sure the power cord was properly attached and even checked the hoses on the washer to make sure they were on right and then ran a diagnostic one the washer. !0 thumbs for Lou.
Jeffrey - Bastrop, TX
Showed up on time did a great job
Kevin was Awesome
Steve/quinton - Seguin, TX
He explained how all the different options work on our dishwasher and more. Very pleased
Wally - Austin, TX
Joseph was in and out and explained everything that he did clearly.
Amy - Lakeway, TX
The technician did an amazing job he had to take apart my dryer twice just to make sure everything was perfect thank you so much for the great service.
Elia - New Braunfels, TX
Kevin Bell knew exactly how to fix my dishwasher. Very happy customer
Connor - Manor, TX
Quick and easy and complete
Still not working!!
Anthony - Georgetown, TX
My refrigerator is still not working after all the waiting for this repair. It’s been 24 + hrs and fridge is hot inside!!
Tommy is professional and explains what is going on!
Linda - Horseshoe Bay, TX
Mary Ann - Pflugerville, TX
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
again great service
John - Waco, TX
Arthur knew exactly what to do. Came on time and fixed the issue.
Gerald - Kempner, TX
He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.
Charlotte - Austin, TX
Leonard Cantu was very professional and knowledgeable.
Kitty - Cedar Park, TX
"Essenburg - Copperas Cove, TX
Jo - Marble Falls, TX
Patricia - Austin, TX
Andy was great. Got the issue taken care of very quickly and told me several things that I didn't know about using the dishwasher.
Page - Hutto, TX
Andy was great. Knew exactly what the issue was had the parts with him and had everything wrapped up and working smoothly!
Karen - Lago Vista, TX
Well, at least it was repaired
Kim - Waco, TX
Anne - Cedar Park, TX
Lou was very knowledgeable and made repairs to our Kitchen Aid oven in a timely manner. Very organized and and cleaned up everything nicely.This was a warranty repair, but we were able to get an appointment within two days of calling Appliance Express.
Great service,very professional
Phil - Austin, TX
Blu Laundry Rentals - Austin, TX
Scott is always so good. Always on time and very efficient. I tried to give him a hug but he is all business. What a great guy.
Roberto - Lockhart, TX
Leonardo has great customer service! Thanks Leo For Fixing Our Stove.
Arthur was very helpful & pleasant to work with during his visit.
Leslie - Waco, TX
The visit went well & Arthur explained how to get the best results while using the Whirlpool dishwasher.
Courteous and prompt
Marilyn - Seguin, TX
Service man was very courteous and completed the repairs quickly.
Nancy - New Braunfels, TX
Mathilde - Buda, TX
Technician called before he got here and arrived exactly on time. Was very polite and knew exactly what needed to be done. He diagnosed the problem very quickly and fixed it.
I was not there. My son was.
Steve/quinton - Seguin, TX
According to my son??? Drain hose was never connected?? However dishwasher worked first few months. So, it wasn’t that. Not sure what the problem was. But you showed up on time and fixed it and I am pleased. Thank you
Norma - Austin, TX
The technician spotted the problem immediately
Dianna - Bruceville, TX
Very professional & friendly.
Bryan - Leander, TX
Bob - Georgetown, TX
1st tech diagnosed the problem and ordered warranty parts. I paid for the service in advance. The parts were not available and rescheduling was necessary. The next appointment brought the service manager and a tech with an additional part they suspected was bad based on previous experience. Both parts were replaced and they returned and leveled the refrigerator to its proper location. Service as timely and better than expected
Tommy was fabolous!
Chad - Georgetown, TX
Chris - New Braunfels, TX
Rose - Seguin, TX
Diego was very professional, extremely knowledgable in regards to the repair he was conducting on our washing machine. Provided us information on products to purchase to help maintain our machine. Answered any questions we had in a polite manner. He is a neat, clean and very organized individual. Wonderful Job performed and represented your company very well. Keep up the wonderful work you do!!!
John - Round Rock, TX
Predictably, Excellent Service
Kathleen - Austin, TX
Once again Paul helped make things right again. It is a pleasure to do business with Appliance Express.
Frederick - Georgetown, TX
Our service technician, Tommy, completed the work on our range and dryer with speed and accuracy. He is a great representative of your company.
Great Service for refrigerator
Jo - Austin, TX
Arrived on time and did an incredible job!!!
Very communicative and quick to fix
Gisele - Leander, TX
James C has been our best repair person ever!
Mel - Cedar Park, TX
Technician was prompt and accustomed diagnosed my unusual issue with my washer. I highly recommend him.
Ivania - Austin, TX
Lou is awesome! He took the time to share some things he knew about the dishwasher appliance - For instanced, I had mentioned that I didn’t like the placement of the utensil rack and he showed me an alternative way to hang it. He was very professional and courteous.
Rikki - Waco, TX
Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.
Susan - Round Rock, TX
Most excellent service! Tyler was very courteous and professional. He was able to quickly diagnose and fix our ice maker.
Kathernie - Austin, TX
Not all appliance services work on the particular Maytag Washer model that I have and referred me to Appliance Express. From the first contact, all interactions were pleasant. Especially like the one year guarantee.
June - Austin, TX
The service was great. My questions were answered.
Great service!!! Warranty
Anita - Georgetown, TX
Whirlpool Frige Repair
Joe - Austin, TX
Had both frige and dishwasher repaired. Dishwasher was repaired the day repair person showed up, but the frige wasn't repaired until part was received 5 days later. Good thing we had a spare frige, as 5 days is a long time if you have a large family. Not to mention 25 cubic feet worth of groceries is a lot of food to store in ice chests .
Excellent Service from Paul
Andrew - Austin, TX
Charles - Round Rock, TX
The second repair call was the charm. Tyler was very knowledgeable, explained everything fully, homed in on the problem right away and fixed it promptly. If we have any other problems we would specifically ask for him. Don't really know how to rate the cost/pricing of the service since this service call did not require a payment...so I guess in that sense it was 5 star.
Thomas Lott is a cordial, competent repairman...a positive for your company!
Jim - Horseshoe Bay, TX
Joanna - Austin, TX
Michael - Austin, TX
Timely. Nice guy. Got the job done!
David - Bastrop, TX
very pleased with his work
On Time, Knew what he was doing, Pleasant Man, Dressed nicely
Cecil - Round Rock, TX
This person is a keeper. In my view, he represents your company very well. He was on time. There is absolutely nothing to say that is wrong with Mr. Bare. I especially like the way the appointment and follow through done by your company.
Austin - Hutto, TX
Andy was very helpful in resolving the issue with my microwave and worked with me to make sure that it got properly billed to warranty!
Great Repair Experience
Christopher - Hutto, TX
Awesome Service, very friendly, professional, and on time. We could not be happier with our repair experience. Andy was excellent and we sincerely appreciate his efforts.
Audrey - Round Rock, TX
Installer was polite, helpful and quick!
Outstanding customer service
Robert - Georgetown, TX
Your company was prompt and efficient.
Becky - Leander, TX
Very professional, great service, got right to the problem and solving the issue on a new GE washer
Cynthia - Horseshoe Bay, TX
Tiffany - Killeen, TX
My technician did a wonderful job.
Elizabeth - Round Rock, TX
Judi - Lakeway, TX
Paul diagnosed and resolved the problem quickly. Very polite!
James - Round Rock, TX
First Attempt at Repair
Charles - Round Rock, TX
We had a first service call to repair a KitchenAid dishwasher door that kept popping open during the beginning of a cycle, i.e., the latch did not hold. The repair worked initially, but a few days later the door kept opening during the cycle...the light on the door kept flashing and the cycle did not continue. We had to put a device under the door handle, held by a heavy object to keep the door closed so the cycle would complete. The repair did not work and we called to set up another appointment. The rest of the survey could not accurately be completed: - Service quality was initially fine but then it did not actually fix the problem - There was no charge for the service, but the service/repair did not work. How do you rate that? - The rate with respect to convenience is irrelevant because the repair did not fix the issue. Who cares about convenience since we were inconvenienced by having to set up another appointment for another repair call. We did not have to wait too long to get a second appointment, so that was a good thing.
Shaya - Austin, TX
Great work ethic and friendly attitude.
Stephen - Georgetown, TX
Very professional and thorough service done in a timely manner.
Angelia - Georgetown, TX
James was efficient and thorough. He did a great job.
Great, quick service
Abby - Georgetown, TX
Ron - Georgetown, TX
Dave - New Braunfels, TX
The technician brought the part with him that he suspected was the problem based on the description of the problem.
service ice maker
Thomas - Georgetown, TX
Steve was impressive in his analysis of the problems.
Daniel - Georgetown, TX
Very Professional & Excellent Service
Marlene - Georgetown, TX
Quick and easy to make an appointment. Tech was on-time and very professional. Highly recommend!
Moshin - Leander, TX
Great service. James was always on time and very professional. Great company and great employees!
Very friendly and great service!
Troy - New Braunfels, TX
Rhonda - Leander, TX
Lou is truly amazing! Great service! His willingness to share his knowledge and explanation of every detail was refreshing! I truly appreciate how he treated me as a first time customer.. I will recommend him to anyone!
Fast and efficient service!
Eric - Spicewood, TX
Paul quickly found and repaired the issue we where having with our refrigerator. He was very informative during the process as well.
Ann - Granger, TX
Cost not applicable because fridge still in manufacture warranty. Andy was very well mannered, did an excellent job.
Joanne - Canyon Lake, TX
Excellent Service, and Excellent Customer Service.
Price - Bee Cave, TX
Omar - Austin, TX
Lou is friendly & professional. He takes into consideration what could happen next to an appliance and thus, he goes the extra effort to replace certain parts to alleviate future work. Thanks, Lou!
He was very helpful and answered all our questions.
Jesse - New Braunfels, TX
Adrian - Kyle, TX
Very good experience gentleman they did a good job on my dryer
Kimberly - Austin, TX
Great customer service ~ requested this company for warranty repair
Donna - Temple, TX
I highly recommend this company for your appliance repairs!!!
Abdul - Austin, TX
Job was completed quickly and professionally the Tec was very nice and pleasant
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of no tones, found console failed, I replaced console, unit tested good."
RANGE WHIRLPOOL WFG525S0JS1 "Arrived onsite for potential gas leak on range. Tested with digital gas detector and liquid leak detector . Found slight leak with liquid leak detector on manifold where brass nut connects to burner valve. Tightened nut, tested unit and unit is functioning properly. No other leaks detected at this time."
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite for unit freezing waterline. Replaced diffuser and set temperature to higher than recommendation to counter act the freezing. Water is working properly.
COOKTOP JENN-AIR JEC3430HS00 Arrived on site for cook top grommets being lose. I inspected the unit and work area. I found top two grommets completely off and the other two loose. I replaced all four grommets. The unit is working as designed. Job complete.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived onsite to test unit for unit not running, ran diagnostics, no error codes, could not duplicate error, ran test cycle wash motor ran correctly, rinse and drain cycle working correctly, unit working properly, no leaks at this time, job complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher top rack coming off of track and customer stated dispenser will not open. Performed diagnostics mode and found error code F5-E1 door latch error. Monitored test cycle and found dispenser opened. Canceled test and started again. Found dispenser opened. Informed customer to watch items leaning up against door. Will return with dispenser and will need rack adjuster ; ordrng 1 W10712395 (adjuster) and 1 W10861000 (DISPENSER)
REFRIGERATOR JENN-AIR JFI2089WES9 Arrived on site for refrigerator leaking water from ice maker. Upon arrival I found ice maker stuck mid harvest and frozen over. Unit was not flooded with ice but teeth had gotten stuck in fill position.Retested unit after customer approval and and installing new ice maker. Unit no working as designed call complete.
WASHER WHIRLPOOL WFW6620HC0 Arrived on site replaced control and bellow .
WASHER MAYTAG MHW5630HW0 "Arrived on site to inspect washer for problems during spin, found overload error codes upon inspection, checked for full spin and found no problems with springs or any other components. Job complete"
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and replaced control and bellow. All checks good. Unit is now operating as designed. Advised owner on repair completion.
WASHER WHIRLPOOL MVWB855DC4 "Arrived on site and inspected washer LF errors.Found the valve wasnt allowing water into the unit.Removed, replaced and unit tested as designed.No leaks observed.Customer satisfied.Job complete"
REFRIGERATOR FRIGIDAIRE FGHS2655PF5A "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit is making a loud rattling noise coming from the back. The customer showed me where the noise was coming from and they pointed to the area of the evaporator. I removed the evap cover to find ice built up around the evap fan. I found the fill tube to the ice maker is leaking water down the back wall of the FC section and forming ice on the fan mount due to high water pressure. I checked the pressure outside and found it to be 80-85psi. I adjusted the the fill tube and turned the water valve down at the wall. Advised customer that if the unit continues to fail, to call our office to schedule return service at which time a pressure reducing valve will need to be installed. . No water leaks observed at the end of service, job completed."
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit leaking. Test unit and found upper and lower spray arms where off making unit leak due to water hitting the door directly with out spray arms. S3cured spray arms test unit and unit test good job complete.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to test unit for unit not starting. Test unit and found upper interlock stuck In he close position when door opened not allowing for door to make contact with switched. Secured interlock test unit and unit test good job complete
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for: It is the front panel that is dented. Removed dented door and replaced with new. Job complete.
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite for a washer that when its started it makes a banging noise then shuts off with no water entering the tub. I checked the unit for stored error codes and found none. I ran the auto diagnostics cycle and the unit completed the cycle and worked as designed but when I ran a normal wash cycle and the unit was sensing, it agitated, went to spin, then said it was done with no water entering the machine. The main control is having an issue and needs to be replaced. Ordering W11481725 CNTRL-ELEC. Office to RS.; ordrng 1 W11481725 (CNTRL-ELEC)"
REFRIGERATOR WHIRLPOOL WRT311FZDB01 Arrived on site for fridge not cooling in the fresh food section. I gained access to the evaporator and found the vents clogged with ice. I cleared the ice and ohmed the thermistor. I found the thermistor out of range. I replaced the thermistor. I reassembled the unit and found good air flow in the fresh food section. Job complete.
OVEN KITCHENAID KOCE507ESS09 Arrived onsite to install previously diagnosed parts. I installed the inner door and found that while uninstalled and on the dolly the interlocks engage as designed every time. After re installing I found that the interlock would not engage every time now. I tried preheating and the hotter the oven would get the worse the interlock would fail as if the metal is expanding or something going on with the frame. I spoke to techline and they recommended replacing the outer door in attempt to remedy this issue but I am concerned the issue lies within the chassis or metal expanding somewhere causing the right side interlock to intermittently fail. I am ordering outer door (W10783078 ) . ; ordrng 1 W10783078 (glass-door)
WASHER WHIRLPOOL WFW86HEBW2 "Arrived on site to install previous diagnosed part. Gained access to control. Removed failed control and installed new. Performed diagnostics mode and ran automatic test cycle. Monitored operation. All tested good, no water leaks detected."
COOKTOP IKEA ICR555DB02 Arrived onsite for cooktop smelling like burning wires. Unmounted cooktop and removed glass top to inspect. Found no signs of burnt wires . Checked terminal block and individual burners. Check control and noticed the one connector was just slightly loose. Reconnected connector. Reassembled unit and tested. Unit was functioning properly. No sign of anything burning of smell. Job complete.
DISHWASHER KITCHENAID KUD101FLSS2 arrived on site and found several of the support wheels for the top rack are broken, replaced all four and rack is now operating properly, job complete"
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived onsite for dishwasher making squealing noises. Inspected unit and work area. Performed diagnostics mode and monitored test operation. Found noise coming from drain pump after water has been removed from unit. Gained access to drain pump and inspected. Found no failure with pump. Assembled unit and tested operations. Found noise is normal and coming from the food grinder. All tested good, no water leaks detected."
COOKTOP JENN-AIR JGD8430ADS Arrived on site to Repair and install previously diagnosed parts for cooktop oven. After making the disassembly I was able to salvage the old manifold without any damage whatsoever and did not have to remove the manifold seal and I was able to use only the burner and sparker parts that were needed. After reassembling a testing unit I was able to verify this unit is working 100% as design and the customers are satisfied with the results. Call complete.
OVEN KITCHENAID KOSE500ESS04 "Arrived onsite and found unit door glass stained. Ordering correct door glass to repair. . ; ordrng 1 W10827059 (doorGLASS)"
REFRIGERATOR WHIRLPOOL WRT311FZDM01 Arrived on site for sealed system repair. I gained access to the evaporator and found an ice ball at the cap tube. When I cleared the ice ball I found Uv dye at the cap tube. I evacuated the system. I removed the failed evaporator and installed a new one. I put a sweep charge into the system and found no leaks. I pressured the system unit the low side showed 0 psi. I monitored the evaporator and found it forming a good frost pattern. Job complete.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site and inspected refrigerator not making ice.The customer advised days before the unit stopped making ice and since the call the unit has stopped cooling all together.I confirmed the complaint and accessed the back panel and noticed the Linear (ant) compressor was extremely hot.The condenser fan motor was operating.Got on the Sealed System thread and attempted to communicate but the customer is in a NO cell tower access location.Called office and spoke with DW.Reviewed symptoms and was told to photograph, so I did.Unit will require a sealed system repair LOCKRING.Unit has a Linear compressor.Ordering research for all needed parts.Office to reschedule the customer for return service visit.Needs more work.; ordrng 1 CNOTE (SEALED SYSTEM TECH ) and 1 CNOTE (LOCKRING TECHNOLOGY ) and 1 CNOTE (2 HOURS ) and 1 CNOTE (RESEARCH ON ALL PARTS NEEDED FOR LOCKRING SEALED SYSTEM REPAIR ) and 1 W11109499 (DRIER TUBE) and 1 W11393142 (COMPRESSOR )"
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site and inspected range and found stuck/shorted key error code F2E1 showing on display, took one picture. Reset harnesses between control board and control panel and cycled power and this had no positive effect. A new control panel will be needed to correct the issue. ; ordrng 1 W10728529 (swtch-memb) and 1 W11025616 (harns-wire) and 1 W11122852 (cntrl-elec) and 1 W11176109 (HARNESS)"
WASHER WHIRLPOOL WFW97HEDW0 "Arrived on site to replace failed dispenser, after replacing, I ran diagnostic test cycle, unit tested good, no leaks.
REFRIGERATOR JENN-AIR JUDFP242HX00 Arrived onsite with SM found obstruction in drain. Corrected obstruction and restored proper function. Unit is now operating as designed.
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite and found unit cosmetic smudges and paint on door. Removed cosmetic issue. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW8500DC1 Arrived onsite for the washer not working properly. Ran diagnostics and found error codes F6E4 lock communication F2E3 pressure sensor fault. Will need to replace console and control board.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to replace heater for dishwasher. Heater issue caused by loose connection at heater. Rewired unit properly and tested unit. Found all is working properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to diagnose refrigerator not producing ice. Performed diagnostic and tested valve first, found valve filling. Unit would not cycle. Unit needs a new icemaker.
WASHER WHIRLPOOL MVWC415EW1 "Arrived on site to inspect washer for not draining, upon inspection found the pump not working, replaced pump and seals, all functions returned. No leaks or issues found. Complete"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to replace TOD from previous diagnosis. Replaced TOD, tested unit to 350(took pic). Unit works good. Job complete."
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site to install previously diagnosed and order3d parts. Due to the door hinges being bent, the bottom door seal being broken, and the dispenser door being broken, I removed and replaced the all mentioned parts and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site to inspect dishwasher not cleaning dishes and no water coming into unit. Upon further inspection, I placed the unit in diagnostics showing error code F5E1. Cleared the code and continued with testing. Water dispensed into the unit and the motor failed to come on. I canceled testing and remove style outer door panel and tested ohms to the motor and got 0ohms. Due to the motor being replaced several times already, I tested the harness and it checked good. I tested voltage to the motor from the control and got 125V. I removed and replaced the sump/motor assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH31017HZ0 "Arrived on site to inspect microwave for not turning off lights ever, customer had taken out light bulb due to heat, replaced control board for bad relay, light turned off as needed. Complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for a refrigerator to replace the previous diagnosed parts. Upon arrival I found both compartments at temp and the ice bin full. The unit had good pressures on the FC side so what ever was restricting it cleared itself. I changed the FC fan and tested the unit. All is working as designed. Call complete.
WASHER WHIRLPOOL WFW5620HW "Arrived on site to install control and pressure switch to resolve over heating and load issues. Installed and retested, all is now working as designed. Call completed. No water leaks found"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for: Dishwasher will not dry after washing, regardless of settings used. Everything comes out soaked.Placed in diagnostics and no error codes came up. Noticed no rinse aid was in the dispenser. Gave customer a packet of rinse to fill dispenser. No leaks detected. Job complete."
ICE MACHINE WHIRLPOOL KUIO338HSS00 "Arrived on site for ice machine getting too much water . Ran diagnostics all checked normal . Ran normal cycle , when filling tray valve stayed on for about 5 min after filling . Replaced recirculation pump/ water level switch. Reran unit . Water did shut off sooner after filling . No water leaks detected at time of service. Job complete"
VENTHOOD UNKNOWN UXT5230BDS1 "Found front right corner of vent dented, and contacted tech line.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for: Spilling water from the top, and used to jamed the ice cubes and then the frezer was frozen right before the spill. Put fridge in diagnostics and no errors came up. Found white stains on the back of fridge with evidence of minor rust. Turned on water valve to fridge. When ice maker called for water a gush of water shot out through the top of the fridge onto the ceiling. Turned off water and called tech line. Tech line stated I would need to check for any damage in the water tube. Couldnt find any. Tech line recommended we replace the water tube and the fridge should operate as designed. Stains on the back of the fridge were not a concern of tech line when presented with them. Reference # 779063546; ordrng 1 W11415785 (TUBE-WATER)"
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for: Washer powers on but immediately you can hear the drain pump running. The pump runs constantly and the door is locked in the closed position. The washer is brand new (used twice). I have tried emptying the water from the from filter access and unplugging it for an hour. Unit still runs the pump constantly and will not unlock the door.Installed ACU and drain pump ordered from previous ticket. Ran diagnostics and no error codes came on. Door unlocking and locking as designed. No leaks detected. Washer operating as designed. Job completed.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site and installed new compressor kit, drier and stub. Vacuumed system to clear and test for leaks. Charged with 4.65oz 134a and tested operation. Unit tests good. Left air filter with customer and recommended not using until odor was removed from unit with charcoal briquettes and news paper. Unit tests good. Job complete"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to replace previously ordered parts for refrigerator. Installed UI, waterline, and pressure regulator. Tested unit and found all is working properly at this time. No leaks were found at time of service."
WASHER WHIRLPOOL WFW9400SU00 Arrived on site and tested operation. Found f20 in memory but unable to duplicate in diagnostics. Found bearing is beginning to fail on rear tub.
OVEN WHIRLPOOL WOS51ECOAS04 Arrived on site and tested operation. Found oven averaging 3601 when set to 350. Calibrated down 10 degrees. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site ,replaced both Fz door brackets ,drip tray .also found drain tub clogged . Cleaned clog . All is checking normal with unit . No water leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WSR57R18DM00 "Arrived onsite for a refrigerator not cooling that had a control replaced recently but stopped cooling 4 hours after the control was replaced. I found the unit off when I arrived. Ms stated the unit made a pop and shut off when she tried to reset the over temp alarm. I powered the unit on and found it not cooling. I found the compressor running and checked pressures. I found the low side in a 20 psi vacuum and the high side at 100 psi. I checked for leaks and found a pin hole leak on the left side of the evaporator at the foam block. The sealed system components will need to be replaced. Ordering parts authorization, W10769822 compressor, W10858281 evaporator, WPW10143759 drier-uv, & W10913906 coupler. Office to RS. ; ordrng 1 W10769822 (compressor) and 1 W10858281 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (drier-uv)"
REFRIGERATOR KITCHENAID KRFF507HPS02 "Arrived on site for customer complaint of ice maker leaking, found E2 error code in test 56, found ice maker fan motor to be good in test 36, ran ice maker harvest test 57, ice maker failed to find home position, ran test 57 again, ice maker passed harvest test and found home position, I reset error code, cleaned out ice maker, ran test 45 ice maker fill, unit tested good. If problem continues, will need dual valve and ice maker."
REFRIGERATOR WHIRLPOOL ED5FVGXVS00 "Arrived on site for customer complaint of unit not cooling all the time, from what customer was stating, it is most likely the thermostat, I replaced the thermostat, unit tested good. Compressor, start/relay tested good, condenser fan and evap fan tested good."
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite and replaced dead deli control and main control, no change. Unit still functions but deli control unresponsive. Ordering UI and returning. Found 12 volts to the deli control along the black and orange and yellow and orange. ; saved tckt"
REFRIGERATOR KENMORE 106.454238 "Arrived on site for water leaking. Diagnosed a frozen drain,cleared obstruction in drain checked water flow through drain good.
OVEN WHIRLPOOL WOS97EC0HZ01 "Arrived on site for customer complaint of no display on console, found failed console, found new console in box was damaged, ordering console. ; ordrng 1 W11428592 (CONSOLE)"
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite for the refrigerator door not closing properly. During testing found that the left hand door is sitting too low. The mullion does not move in and out when closing the door. Ordering all the door hinge parts and office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10878115 (hinge-door) and 1 W10904595 (closer) and 1 W11218692 (hinge-door) and 1 WPW10505294 (cam)
DRYER WHIRLPOOL WED5000DW2 "Arrived on site for dryer making a rubbing noise. I inspected the unit and work area. I gained access to the dryer inner cabinet. I found the guide wheels worn and the belt was starting to fray. I found the drum hitting the side of the cabinet. I placed pads where the drum was touching the cabinet. I also replaced the guide wheels, belt, and belt tensioner. I reassembled the unit and tested it. It is now operating as designed with no noise. Job complete."
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for clip on 3rd level rack broken . Replaced both upper rails . No water leaks detected at time of service. Job complete .
REFRIGERATOR WHIRLPOOL KRFC704FPS03 Arrived onsite for the refrigerator ice maker container still freezing up. During testing found that the door is the caused of the issue will need to replace the left hand door. Ordering parts and office to schedule ; ordrng 1 W10910401 (ice-contnr) and 1 W11254957 (dor-fip) and 1 W11330486 (UI)
REFRIGERATOR KENMORE 106.5113921 "Arrived on site to inspect refrigerator sagging doors. Upon further inspection, I found the unit right RC door not level with the left FC door. I leveled the unit and raised the right door and tested door operations. Doors are functioning properly. No water leaks observed during service, job completed."
DRYER WHIRLPOOL MEDC465HW0 Arrived on site for dry not heating. Performed diagnostics and gained access to fuses and element. Tested resistance on fuses. Found cutoff of use opened failed cycling thermal stat. .; ordrng 1 W10900067 (THERMAL CUTOFF) and 1 WP8318268 (THERMISTOR FIX)
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived onsite to replace previously diagnosed parts. Replaced evaporator fan, evaporator cover, damper control and drip pan. Reassembled unit, tested unit and unit is functioning properly. No leaks present at this time. Job complete ."
OVEN WHIRLPOOL GBD307PDB10 "Arrived on site to inspect wall oven control issues & lower oven stopped working. Upon further inspection, customer advised that when using both ovens, the control display will fade out and eventually come back on all the while it keeps heating. There have been times when it does this that over a period of time, the unit will make 3 beeping noises then shut off. I turned both ovens on at Bake at 350 degrees. I let them operate for approximately 30 mins and the unit operated as designed. I cycled the power to the unit and removed the touch panel to inspect the control and found a few diodes burnt out and one was broken and another was discolored (photos). I advised the customer that there is a possibility that the touch panel wont work with the rebuilt control and I will order it as well.I removed the control and am ordering a rebuild, touch panel and XNOTE-LSO PER CUSTOMER REQUEST. Power to unit left turned off. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST )
OVEN KITCHENAID KOSE500ESS04 "Arrived onsite to test unit for unit not working, test unit found broken broil element, replaced broil element, test unit, unit working correctly, broiler working properly, job complete."
DISHWASHER WHIRLPOOL WDT750SAHZ0 "Arrived on site for washer stopping when it should be pumping. Found door latch not holding, and door would crack a bit causing the cycle to stop. Replaced latch and retested. All is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site to diagnose a dishwasher that is not heating. Tested unit and found heating element broken. Replaced heating element, cleared error, and informed homeowner on best procedures for cleaning and maintenance of unit. No further repairs are needed at this time and no leaks were found at time of service."
DISHWASHER KITCHENAID KDTM354DSS4 Arrived on site to replace board and console and found yellow connected to board was melted inside. Couldnt see it last time will need to order new wire harness. Office to reschedule ; ordrng 1 W10752245 (WIRE HARNESS )
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site and inspected washer and found it is operating properly but customer has questions about how to add more water to loads. Explained how washer senses amount of laundry and ads enough water to wash it but washer will never submerge clothing or fill with water. Also explained how to load properly vs Previous method. Also found washer is sharing an outlet and recommended that it have its own outlet and circuit in the home. Washer is operating as intended, no water leaks from connections at time of service, job complete."
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for turning on intermittently, replaced console due to UI codes and issues with display, checked for any issues and found none. Tested both ovens, both heated and stopped heating. Complete"
ICE MACHINE KITCHENAID KUIS18PNZB1 Arrived onsite for free standing ice maker making small deformed small cubes or will not make at all and not functioning properly. Upon inspection I found the filter stuck in the housing. I engaged the fill valve and it made a humming noise but no water dispensed I could not remove the filter but the resident was able to remove it using pliers. Once removed the water dispensed normally. The unit will need a new filter housing for repair.
REFRIGERATOR WHIRLPOOL KSRS25IHWH02 Arrived on site for water leak coming from refrigerator on left side. Customer said leak hasnt been there for a while. Checked evap drain and found a piece of plastic in it and a little ice. Removed ice with pick. Sealed drain tube with truck stock silicon. Unit seems to be working as designed now.The seals in the freezer / liner seem to be deteriorating and leak may come back since everything is aged. Call complete.
COOKTOP JENN-AIR JGD3430BS00 "Arrived on site to install new RR valve. Installed new valve and retested. Unit is now functioning as designed. Office to schedule when PSP part arrives."
DISHWASHER WHIRLPOOL WDT750SAHW0 Arrived on site to test unit for kick plate falling off. Test unit and found broken clips. Replaced clips test unit and unit test good job complete
DISHWASHER KITCHENAID KDTM404KBS0 Arrived onsite for a dishwasher thats making a buzzing noise. Mr stated the buzzing noise happens near the end of a cycle. I found the buzzing noise coming from the drain pump. Ordering W11412291 DRAIN PUMP. Office to RS.; ordrng 1 W11412291 (DRAIN PUMP)
DISHWASHER WHIRLPOOL WDT920SADM2 Arrived onsite for dishwasher with burning rubber smell coming from unit and not draining. Upon inspection and after putting the unit into diagnostics I found some stored error codes of F8E4 F6E2 indicating issues with the drain pump and float switch. I removed the drain pump and found a piece of glass wedged in the impeller causing the failure. I reinstalled the pump and tested. The pump is working as designed at this time. I ran a quick diagnostics cycle to confirm the other function are working as well. All tests passed and the unit is working as designed at this time and no leaks were detected during time of service.CC. Job complete.
REFRIGERATOR FRIGIDAIRE FFHS2611PF6 "Arrived on site to inspect the fridge for a broken support and a broken filter, upon inspection found the filter br9e,
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site to install previously diagnosed and ordered part. Due to the lid having damage in the back left corner and lid not closing correctly, I removed and replaced the lid and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
MICROWAVE AMANA AMV2307PFS3 Arrived on site to test unit for hood fan not working. Found wires where fan hooks up to completely shredded. Needing main harness to fix issue. ; ordrng 1 W11459357 (MAIN HARNESS)
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site to install previous diagnosed parts. I gained access to the evaporator. I secured the thermistor with foil tape and a zip tie. I installed the mounting tabs for the evaporator and secured it into place. I lifted the drip pan up on the left side so it will drain properly. I silicone sealed the back of the evaporator cover. I installed the new evap cover and reassembled the unit. It is working as designed. Job complete.
DISHWASHER KITCHENAID KDTE104DSS1 "Arrived on site to diagnose dishwasher not draining. On arrival found small amount of water in dishwasher. Attempted to drain unit and only heard a glug, but did hear pump running. Found large amounts of sludge in the disposal drain hole and in the drain hoses. Cleared obstructions and retested. Unit is now draining as designed.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for ice container stuck. Attempted to remove bin,found bin stuck forced ice container out,diagnosed a defective ice container,installed a new ice container tested removal of container good,tested ice dispenser unit working as designed"
OVEN MAYTAG CWG3100AAS13 "Arrived on site to diagnose oven not heating. Checked ignitor and found ignitor element broken. Replaced ignitor and retested. Unit is now heating as designed.Call complete."
MICROWAVE KITCHENAID KEMC308KSS0 "Arrived onsite and found unit failed heating in microwave, uninstalled and opened and found symptoms of heating circuit failure. Replaced mag cap and diode. Unit is now operating as designed. Advised customer on repair. All checks good."
DRYER MAYTAG MED5630HC0 Arrived on site and inspected dryer rattling noise.Found the unit will require sound pads to eliminate the rattling noisesNeeds more work.Office to reschedule ; ordrng 1 RESEARCH (SOUND PADS 4)
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice maker would not harvest when called for through diagnostics. I replaced the ice maker and tested functions. The ice maker harvested and filled as designed. Advised resident to monitor unit and let us know if the issue persists. Job complete.
DISHWASHER WHIRLPOOL MDB8959SKZ0 Arrived on site to diagnose dishwasher not draining. Customer advised me another company checked it out and found a broken drain pump. Removed drain pump and found the metal blade broken off. Replaced drain pump. Unit is now working as designed with no water leaks found. Call complete.
WASHER MAYTAG MHW5630HC0 Arrived on site and inspected washer.Unit display was intermittent.Found the UI plug wasnt responding.Disassembled and found the connector had slipped from the UI causing the issues.Corrected the issue and unit tested as designed.Job complete
DISHWASHER GE GDT545PSJ0SS "Arrived on site for customer complaint of dishwasher not working, found no voltage going to wash motor, I replaced main control, voltage tested good, found wash motor would not activate, I replaced wash motor, unit tested good. No leaks.
DISHWASHER MAYTAG MDBH969AWS2 Arrived on site to replace sump and motor. Opened new sump and motor and found capacitor to motor damaged leaking. Will order new sump and motor. Office to reschedule ; ordrng 2 W10806705 (SUMP AND MOTOR)s
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site to diagnose broken glass oven door. Found oven lower inner glass broken. Vacuumed broken glass and replaced inner glass. Retested and door is now working as designed. Call complete."
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site for customer complaint of dent in front panel, ordering panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11416371 (FRONT PANEL)"
DISHWASHER WHIRLPOOL WDF330PAHB0 Arrived on site for a dishwasher that was tripped a breaker. Upon arrival I disassembled the unit and ran an ohm test on heating element as well as run a continuity test. Both failed. Heating element had no resistance nor continuity. I the. Ran a diagnostics test to test voltage from board to height limit stat and connections to element. When connected to multi meter unit functioned as designed with a steady 120v being supplied to heating element connections. But once connecters were reapplied back to element then tested it would trip each time heat was activated. after customer approval and repair i retested unit and found heating element turning on never tripped the breaker. Unit now functioning as designed call complete
WASHER MAYTAG MHWE251YG00 Arrived on site to diagnose a washing machine that is not cycling. Tested unit and found motor control failed.
WASHER MAYTAG MVWB865GW "Arrived onsite for washer not operating. Put unit in diagnostics and found f0e5 off balance load and f0e2 over suds. Put unit in auto test and found that the valve would not energize. Replaced valve, tested unit and unit is functioning properly. Agitator and spin were also tested and both work properly. No leaks present at this time. Job complete"
RANGE WHIRLPOOL KVWB400DSS2 Arrived on site to test unit for vent hood lights not coming on. Test unit and found wire to light bulb not sitting correctly. Secured connection test unit and unit test good job complete.
DRYER WHIRLPOOL WED7500GC0 Arrived on site for dryer they had a door that would not stay shut properly. Upon further inspection I found that the dryer itself had a broken door strike and warped catch. I tested the door switch another fucked out of the dryer and everything does appear to be working as designed. We will need to order a new door catch as well as door strike. Office to reschedule due to one of the parts being out of stock; ordrng 1 W11366436 (STRIKE) and 1 WP3389441 (catch)
WASHER MAYTAG MHW6630HW0 "Arrived on site to diagnose washer leaking from bottom. On arrival ran codes and only found F0E2, oversuds. Ran diagnostic cycle and found no dripS. Filled unit till it timed out, with water above door and bellow, and found no leaks. I found soap residue in the vent hose, and installed a deflector. Customer had affresh on hand. Advised to run affresh in unit and this should resolve based leaks, and to get video of a leak if they see it. All appears to be working as designed. Call complete."
DRYER WHIRLPOOL WGD6620HC0 Arrived on site for noisy drier . Found two front rollers and pulley wheel now spinning freely . Replaced parts . Noise gone and dryer operating normal. No lint build up at time of service.job complete .
WASHER MAYTAG MHW8630HW1 "Arrived on site for a washer that is leaking. Inspected unit and work area. Placed in in-service diagnostics and found an F5 E3 (unlock failure) and F0 E2 (over suds) error codes. Found the bellow clamp missing again causing water to drop on the floor. I called Techline and spoke to Ed SR# 7729070296.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site and found the right gasket now is torn, after replacing it use heat gun to ensure it is sealing properly, job complete"
OVEN WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect range oven light not working and display showing 0000. Upon further inspection, I found the unit display showing the time. I pressed the light button and the light failed to come on. I found that the unit oven had no bulb. I installed a new bulb and retested and unit is operating as designed. I tested the cooktop burners and all are operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL GSF26C4EXY00 "Arrived on site for door issues. Found hinge not installed to pin on bottom brackets,removed door installed hinge to pin reinstalled door tested door operation unit working as designed
OVEN WHIRLPOOL WOD51EC0AS05 Arrived onsite for oven with temps way off.upon inspection I found the oven sensor in correct range of resistance. I replaced the main control and tested the unit. Temp checks all passed and there was no need to calibrate at this time I advised he customer to keep an eye on the unit and let us know if the issue returns. Job complete.
COOKTOP WHIRLPOOL GLS3665RS03 "Arrived on site to install previous diagnosed part. Inspected unit and found front right burner valve stem wobbly inside valve. Will need to replace valve. Removed top to gain access to harness, removed harness and installed new. Tested operation and checked for proper ground. Found center spark module and left rear will need to be replaced. Found no ETA on part. Inform customer on gas cutoff to unit if needed. ; ordrng 3 WP8190929 (MODULE )s and 1 WPW10569183 (RIGHT FRONT BURNER VALVE)"
OVEN WHIRLPOOL WEG750H0HZ Arrived onsite to install previously diagnosed parts. I installed the spark module and main control. I tested the unit and it is now operating as designed. No more flicker on the UI while ignitors are sparking. The unit will connect to WiFi but his APP is saying not connected. I gave the customer the WiFi connect team phone number to better assist him with this WiFi issue. Unit is otherwise working as designed and no gas leaks were detected during time of service. Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHZ03 Arrived onsite for the refrigerator not cooling properly. Replaced evaporator fan motor and harness and control box. Refrigerator tested good and evaporator has a good frost pattern. Complete
OVEN FRIGIDAIRE FGEW2766UFA Arrived on site for an oven that has no power. Inspected unit and work area. Removed unit from the wall and tested voltage. Found unit only receiving 120 V through the L2 circuit only. L1 to neutral had no voltage. Advise customer to get an electrician to fix your outlet or breaker. Call complete.
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site to test unit for middle burner burning too hot. Tested unit found there had been a spill(took pic). Customer claims nothing was ever spilled. Replaced orifice and burner head, tested unit, unit works good. Job complete."
REFRIGERATOR GE PSHF9PGZBCBB Arrived on site and inspected the tubing.Failed to bring part which was needed for the repair Ordering additional parts.Office to reschedule the customer.; ordrng 4 WPW10334458 (5/16-1/4 QUICK CONNECTORS)s and 2 WR02X11330 (UNION CONNECTOR )s
WASHER MAYTAG MVWB835DW1 Arrived on site and inspected washer.Found the unit wouldnt go into a ful spin.the wash plate seemed to be defective.Free spin the tub and found the gearcase is needed.Office to reschedule the customer due to psp parts.Needs more work.; ordrng 1 W10902814 (WASH PLATE) and 1 W11455453 (GEARCASE )
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for a dishwasher that was flashing an F8 E4 (float switch open) error code. Inspected unit and work area. Attempted to place an in-service diagnostics and unit would not let me do to consistently flashing F 84 error. Found drip pan underneath unit and found water valve leaking into overflow pan. Tightened water connections and tested unit. Unit is working as designed. Call complete.
WASHER WHIRLPOOL WTW8040DW4 on site for a washing machine thats going off balance. Inspected unit and work area. Placed unit in service diagnostics and found an F0 E5 (off balance load), F0 E3 (overload), and F2 E1 (UI stuck key) error codes. Ran unit through an auto test and found the unit not draining properly. As the unit went into a high speed span, the water was causing the unit to bang around due to the weight. Tested resistance through the pump and found the pump out of range. Replaced drain pump and tested unit again in an auto test and high speed spin. Unit is working as designed. Adjusted feet to level unit properly as well. Call complete."
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Found customer is under manufacturer warranty. Attempted to jump icemaker and unit would not turn on. Tested voltage going from L to N on the icemaker and found no voltage. Removed icemaker and found icemaker harness not connected with the icemaker. Attempted to reconnect icemaker but found the harness not securing onto the icemaker properly causing the harness to pull out of the icemaker when screwed into the side wall. Replaced icemaker and harness together and tested unit. Unit cycled and failed and is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site and tested operation. Found fresh food temp at 26 and freezer at 2 degrees. Ohmed thermistors and found fresh food ohms at 11.35k and evaporator at 23.4k. Edifies full frost pattern on evaporator and called tech line. Spoke to Butch #7728894465. No recommended repair at this time. Issue being sent to Product lead for review. Whirlpool will contact our office or the customer for next steps
WASHER MAYTAG MVWC465HW2 Arrived on site for washer that had a hole in the outer tub assembly as well as making a grinding noise when spin cycle according to customer. After further inspection of the unit I was able to verify that there is a quarter size hole on the back Left corner of the outer tub inside the cavity of the washer I attempted to pull the outer tub out of the unit to verify if it was still salvageable and found that in the process the hub head cracked and the outer tub would not separate from the inner tub around the gear case. We will need to return with a gear case inner and outer tub as well as other hardware to complete a full rebuild on the washer. Office to reschedule call due to out of stock parts and will need to schedule for a two hour two technician repair; ordrng 1 UNKNOWN (NEED SCHEDULED 2HR/2TECHS) and 1 W10371566 (tub) and 1 W10528947 (drive hub kit) and 1 W10832724 (drive motor) and 1 W10836692 (agitator) and 1 W10863013 (dispenser) and 1 W10866250 (capac
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 "Arrived on site and inspected freezer dripping water from underneath.Found the drain was clogged with debris, which was preventing the unit draining process.I removed the debris, used my steamer to defrost the drain and cleared all of the ice buildup underneath the storage drawer.Unit now drains properly.No leaks.Job complete"
REFRIGERATOR MAYTAG PBF1951HEW "Arrived on site for water leaking and ice issue. Found icemaker not level causing water to leak out,found damaged screw holding icemaker. Replaced screw,installed icemaker tested bail arm working,rna icemaker through a cycle water filled with no leaks unit working as designed."
WASHER GE GFW450SSM1WW "Arrived on site for a washer that is pausing before it completes cycle. Inspected unit and work area. Placed in service diagnostics and found in E42 and an E48 (over trip/over current, motor over temp or heat sink over temp). Ran the unit through a high speed spin and customer advised that the unit doesnt do it every cycle but it is very intermittent. I see Ben would run for five minutes without fail. I called GE tech line and spoke to Trevor (no SR number). He had me running a check through the motor to make sure the motor wasnt at fault. He advised that the motor winding was a little low but within range. He advised to replace the inverter and if there were still ongoing issues to replace the motor. Got authorization from the office to replace the inverter and tested unit. Unit is working as designed. Call complete."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit leaking found unit leaking from feed tube. Ordering new feed tube and bottom and top spray arm. Office to reschedule. ; ordrng 1 W10671930 (FEED TUBE ) and 1 WPW10317197 (UPPER SPRAY ARM ) and 1 WPW10319027 (LOWER SPRAY ARMS )
REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived on site for customer complaint of ice maker not producing ice after it worked for two weeks. Found fill tube heater wire broke, ordering fill tube heater, covered under AE Warranty. ; ordrng 1 W11366500 (FILL TUBE HEATER)"
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for damaged cabinet. Found back right side corner heavily damaged
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect washer for leaking from front of door, upon inspection found the tub cracked, spoke with Techline and was instructed to order tub. Office to reschedule ; ordrng 1 W10908439 (TUB )"
REFRIGERATOR MAYTAG MFI2269VEM10 "Arrived on site and inspected newly installed ice maker (another company) not making ice.Verified and called Whirlpool Techline and spoke with ROBERT.SR#7729063898 Found the newly installed ice maker was defective.Removed and replaced it and unit tested as designed, filled with water and cycled properlyNo leaks detected at the time of service.Job complete Customer satisfied"
DRYER MAYTAG MEDB855DC4 Arrived on site for a dryer that was making a squealing sound during operation. Inspected unit and work area. Customer advised that she thinks the issue is with a sock that had dropped inside her lint trap. She said that she tried to remove it but was unable to. Attempted to spin the basket by hand was able to spin it one way but not the other. Removed the front panel and found a sock stuck in your blower housing causing the motor and blower wheel not to be able to turn. Removed sock and reassembled unit. Tested unit in a normal cycle and unit is running as designed. Call complete.
COOKTOP KITCHENAID KGCU467VSS01 Primary tech completed notes.
COOKTOP KITCHENAID KGCU467VSS01 Arrived onsite to install previously diagnosed parts. We installed the spark module and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service.
WASHER WHIRLPOOL GHW9150PW4 Arrived on site and inspected duet washer F02 code.Confirmed the complaint and found the drain catch was clogged with a multitude of unknown items.Photographed and allowed the customer to clean the catch.Reassembled and unit tested as designed.No leaks detected at the time of service.Job complete.Customer satisfied.Job complete
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom the tub. Removed the water and pulled the unit out to inspect the drain pump. I found the chopper on the drain pump was broken and lodged in the empellars keeping the pump from operating properly. I advised the customer of my findings and am ordering the drain pump and office to schedule return service. No water leaks observed during service.; ordrng 1 W11412663 (DRAIN PUMP)"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site to install previously ordered parts.Customer purchased a filter since the last call and the unit now functions properly.No parts installed.Job complete
MICROWAVE JENN-AIR JMW2430DP02 "Arrived on site to replace control panel from previous diagnosis. Installed new control panel and was now able to navigate options, tested unit, microwave was not operating. Found loose connection on transformer. Secured connection. Tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KRFC704FBS02 "Arrived on site to install previously diagnosed parts to resolve freezer air leak. Replaced both brackets, gasket, and touched up cabinet sealer. Heated gasket and formed for best fit. All is working as Designed. Verified FC door sealed. Call complete."
OVEN KITCHENAID KODE500EBS02 "Arrived on site to test unit for inner glass on top oven door had crack. Found hair burnt on surface of glass. Removed burnt hair, verified with customer what she thought was a crack was actually just a hair and issue is no longer present. I checked both outer and inner glass panel along with customer and verified glass is in tact and not broken or cracked. Job complete."
DRYER WHIRLPOOL WED5000DW2 "Arrived on site and replaced thermistor diagnosed on previous visit, after replacement dryer is now heating properly, took one picture, job complete."
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site found no power showing on display. Attempted to enter a diagnostic cycle and dishwasher is not responding. Turn power off at force light switch above dishwasher. Inspected connections at terminal block and they look good. Removed front door panel and reset incoming power connections that control board. Turn power back on that light switch and dishwasher it will now start a diagnostic cycle. Ran 2 diagnostic cycles and dishwasher completed both, job complete."
RANGE KITCHENAID KFGG500ESS2 Arrived on site to install previous diagnosed parts. I gained access to the right side hinge receiver and replaced with new. The door is now closing and sealing properly. Job complete.
WASHER MAYTAG MVWB835DW4 Arrived onsite to replace part ordered by previous tech. Replaced lid to unit. Tested unit. Unit test good. No issues at this time. Job complete
DISHWASHER AMANA ADB1400AGB1 "Arrived on site to check dishwasher for not drying dishes. Ran diagnositcs cycle and heater is functional. All other functions of dishwasher check good. Informed customer that a detergent that includes rinse aid would be helpful, running hot water through sink prior to starting cycle and leaving door cracked open when cycle is complete would all assist with drying of dishes. Job complete"
WASHER MAYTAG MVW7230HW0 Arrived on site for washer that customer stated was no longer making any sounds when you return the unit on select the cycle or notify that the cycle is over. I tried unplugging the unit and put in Back in After five minutes and when I did and turn the unit on it made one boop noise but then the sound went away after that and will no longer come back even after resetting the machine two more times afterwards. We will need to order a new UI as well as ACU. Office to reschedule due to parts being out of stock; ordrng 1 W11419171 (ACU) and 1 W11478526 (UI)
WASHER MAYTAG MHW5630HW0 Arrived onsite and found some standing water in the tub. Ran drain and spin and all water drained immediately. After talking to Mrs. discovered that the valve was slowly filling tub between loads. Ordering valve to repair. ; ordrng 1 W11316255 (VALVE ) and 1 W11316256 (VALVE)
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site and found fresh food at 27 degrees and fresh food at -2. Tested thermistors and found to be correct. Called tech line and spoke to Leon #7729057346. Recommended replacing control and both thermistors at same time. Installed both and found after steaming away ice ball around evaporator thermistor that the compressor is failing and not moving refrigerant properly. Also found liner has melted behind evaporator due to defrost heater energizing but evaporator not frosting properly. Recommended liner repair kit. Unit will need new compressor, dryer, stub and liner repair kit. Unit is lock ring and will require 2 hour repair. ; ordrng 1 8201700 (repair kit) and 1 CNOTE (2 HR SS) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer)"
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for refrigerator with some intermittent compressor issues according to the maintenance staff. Upon inspection I found both compartments seemingly at correct temps the resident had both doors to the RC open when I arrived so I was not able to take temp readings. I put the unit into diagnostics and tested all thermistors. All passed. When I tried test 4 I noticed the condenser fan kicked on but the compressor did not. I accessed the compressor and noticed it would intermittently not start. I replaced the start device and capacitor and the compressor cycled on as designed. I could not find any other issues. The ice bin was full of ice and I could not see any frost build up on or around either evaporator. I advised them to keep an eye on the unit and to let us know if any more issues arise. The unit is working as designed at this time. Job complete.
WASHER MAYTAG MVWC465HW0 Arrived on site for washer that was not completing the cycles in Pearlridge Center employees they had stated that the customer support to them was that it was not little walking when it should and not advancing to recycle. Upon arrival I ran a diagnostics check and found that there was an F0 E4 error code Indicating that the temperatures during the rinse cycle were exceeding 105° and getting too hot. Unfortunately while on site there was no water connections for me to connect the washer to and verify how the functionality of the valve was opening and shutting but I was able to Run test number five in the schematics to test the temperature water sensor and found that it was 51 Ohms and within safe ranges of current sensor temp. I also ran a diagnostic manual test and auto test and found that during the spin and agitation cycles the gear case was grinding internally and underneath the gear case the splutch is dropping down from the gear case and rubbing against
WASHER WHIRLPOOL CET9000GQ1 "Arrived on site replaced power cord . Unit powered up but wouldnt start f70 erro code . Replaced cloth UI and control in front console as well as replaced much and main control in bottom of unit . Ran diagnostics all checked good on both washer and dryer . Still having issues with lock box . Will need to check with previous on that , if not will need to order new lock box and key . No water leaks detected at time of service. ; saved tckt"
DISHWASHER WHIRLPOOL GU2275XTVY1 "Arrived on site and inspected dishwasher and found at the end of the diagnostic cycle heating element is not on, confirmed continuity on heating element, a new control board will be needed to repair dishwasher also found dispenser will not latch and will need to be replaced.; ordrng 1 WPW10199696 (dispenser) and 1 WPW10285180 (cntrl-elec)"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven that is getting error for cooling fan motor. Found blower not operating consistently on low speed. Blower will need to be replaced to complete repairs.; ordrng 1 W11248652 (BLOWER)
DRYER MAYTAG MEDX655DW1 "Arrived on site for: Not Operating - Electric Dryer - PRE-ID Thermal Fuse and Thermal CutoffNo power coming from dryer. Checked latch to ensure it wasnt damaged. Looked good. Went outside to check the breaker and it was in the on position. Went ahead and flipped it off then on again. Went inside and dryer started right away. Tested voltage at the wall and L1 and L2 were only giving 79 volts. Explained to the customer that the dryer would work, but it didnt have enough voltage to turn on the heating element. Job completed"
REFRIGERATOR KITCHENAID KRFC604FSS03 "Arrived on site to install previous diagnose part. I replaced the left side door, icemaker, and UI control. Job complete."
DRYER MAYTAG MED5500FC0 Arrived onsite for dryer with no power. Upon inspection I found one of the wires at the term block had come loose. I corrected the wiring and was able to restore some power to the unit. The unit would spin and all lights and UI powered up but would not heat. when I tested voltage under a load at the terminal block I found only 17 mV from L1 to L2 when 240Vac would be the correct voltage to operate this unit. I advised the resident to have a licensed electrician come inspect the outlet and circuit before we investigate the dryer any further.
WASHER WHIRLPOOL WTW4950XW3 Arrived on site to install control for washer. Upon testing unit found control shorted as soon as motor tried to run.
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived onsite for refrigerator loosing cool in the RC. Upon inspection I found the RC evaporator had ice formed over the drain causing a defrost issue. I could also hear the fan hitting ice. I checked the software version for this unit via service pointer and it is currently running a 4.0.0 version when a 7.0.0 version is needed. The service pointer also states to replace the RC evaporator cover with the HV control.
WASHER MAYTAG MHWE300VF00 "Arrived on site to inspect washer door issues. Upon further inspection, I found the unit door hinge broken. I removed and replaced the hinge and tested. Unit is operating as designed. No water leaks observed during service, job completed.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that has lights not working. Found led module failed. Replaced module and tested unit. Found all is working properly at this time. No leaks were found at time of service
WASHER WHIRLPOOL MVW6230HW0 "Arrived onsite to test unit for not operating, test unit, found faulty drain pump, removed drain pump no debris found, drain pump not working, left drain pump in washer tube, left water off and unit unplugged, drain pump marked run without, will need to return with drain pump, office to reschedule.; saved tckt"