Service History 25

We serviced a
WHIRLPOOL RANGE
Model JJW9630DDS
Near Austin, TX 78732
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose oven that is not heating and throwing 4D21 error for cooling fans. Ran unit and it immediately errors. Got into diag mode and tested fans. Found lower fan good, upper fan is humming and not turning. Replaced upper blower and power cycled unit. On retest verified unit is coming on and working as designed.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for washer not finishing cycles. Upon arrival found unit control was not sending voltage to motor consistently in testing. Ohmed motor out and found it was good. Replaced control and tested unit is now operating as designed. Job Completed.
We serviced a
GE OVEN
Model JGBS66REK2SS
Near Manor, TX 78653
Matthew
Job Details: 12/14/2021
Arrived onsite to replace previously diagnosed parts. Replaced center and front left burner. Tested unit and all burners operate correctly. Job complete
We serviced a
GE REFRIGERATOR
Model CYE22TP2MDS1
Near Austin, TX 78744
Kevin
Job Details: 12/14/2021
"Arrived on site and Replaced hot water display for a second time, after replacement sent one picture to CS of it working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near Austin, TX 78737
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for erratic UI control behavior, tested unit found UI blinking 0 and over temp error, took temp in FC and only got 18 set to 0, compressor pulling 1.6 amps and running extremely hot to touch, spoke to chase, and determined that the sealed system failed, will need FC evap,pan heater,compressor,dye dryer, access valve, office to reschedule ; ordrng 1 W10195924 (Evap) and 1 WP2316878 (Heater pan) and 1 W10841139 (Compressor) and 1 WPW10143759 (UV drier) and 1 TJ90SF8404 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78757
Scott
Job Details: 12/14/2021
Arrived on site for unit not dispensing water . Ran resistance checked on door harnes . Found harness pinched . Ordering new door . No water leaks detected at time of service. Call to set return ; ordrng 1 W11258439 (Fez door ss) and 1 W10898320 (Ui control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78703
Luis
Job Details: 12/14/2021
"Arrived on site for no cool in fresh food section. Found no air flow entering fresh food section,removed evaporator cover found ice build up on middle to upper section of evaporator blocking air flow,ran diagnostics thermistors passed,ran defrost heater,heater powered on. Defrosted evaporator replaced bimetal with a higher temp cutoff,checked air flow to fresh food section good. ; used 1 WP2182381 (Bimetal) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BB3
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and found scratched bracket and missing oven rack. Advised customer on needed repair and ordered parts. Office to reschedule. ; ordrng 1 W11105139 (Door bracket) and 1 WPW10550642 (Oven rack)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/14/2021
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Georgetown, TX 78633
Lou
Job Details: 12/14/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the main control and pressure switch failures, I removed and replaced the control and switch and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Burnet, TX 78611
Cliff
Job Details: 12/14/2021
Arrived on site to diagnose a refrigerator with light not working. Found failed led module in rc and replaced it. All is working properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Niederwald, TX 78640
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of burnt out power cord. Found the power cord had already been replaced by customer. Customer stated the sensors were bad. Inspected and found sensors were not plugged in. Secured connections and tested. Sensors tested bad.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78747
Luis
Job Details: 12/14/2021
"Arrived on site for no ice. Ice in mold,ran diagnostics thermistor reading open,power cycled unit ran a forced cycle passed,ran diagnostics thermistor reading open. Will need to order flex tray icemaker; ordrng 1 Flextrayicemaker (Flex tray icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Austin, TX 78703
Luis
Job Details: 12/14/2021
"Arrived on site for no ice. Found broken wire at door hinge,diagnosed unit will need a new freezer door.
We serviced a
MAYTAG DRYER
Model MGD5500FW0
Near Austin, TX 78746
Kevin
Job Details: 12/14/2021
"Arrived on site and inspected dryer and found idler pulley is squeaking. Quoted customer for new pulley. Airflow meter is showing that vent is restricted to the exterior of the home and recommend it to customer that it be cleared/cleaned by a service before dryer is used again, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78753
Wesley
Job Details: 12/14/2021
Arrived onsite for noise complaint. Found unit operating as designed with no error codes. Advised customer on findings and unit design. Calibrated unit in diagnostics. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURL304ESS00
Near Austin, TX 78731
Luis
Job Details: 12/14/2021
"Arrived on site. Replaced defective main control,powered unit on tested switch light powering on as designed.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Buda, TX 78610
Leonardo
Job Details: 12/14/2021
Arrived on site to test unit for oven and burners not working. Test unit and found bad outlet not sensing power to L2. Found burned out power cord. Advised customer to get electrician to replace oulet and power cord
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Austin, TX 78717
David S
Job Details: 12/14/2021
"Arrived on site for microwave not working. I spoke to the customer and found out the unit will turn on make a buzzing noise and not heat. I inspected the unit and work area. I tested the microwave and found it buzzing like it has a bad magnetron. I removed the wave guide cover and found the mag cap detached in the wave guide. I found arc marks in the wave guide. This makes the unit not repairable. I called techline and spoke to ED I advise him of my findings
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and found evidence of small leak from inside the cabinet coming from the dispenser housing. Ordering housing to repair. Office to reschedule. ; ordrng 1 W11524103 (Dispenser)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Justin
Job Details: 12/14/2021
Arrived on site to install previously diagnosed parts. I installed both bezels and all knobs. Unit is now as designed. Call complete.
We serviced a
ELECTROLUX WASHER
Model EFLS210TIW
Near Austin, TX 78726
David Z
Job Details: 12/14/2021
"Arrived on site to diagnose washer banging around when spinning. On arrival found units were brand new, and moving bolts were still installed. Removed moving bolts from unit and tested. Verified tub is now working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED9620HBK0
Near Burnet, TX 78611
Cliff
Job Details: 12/14/2021
Arrived on site to replace previously ordered parts. Replaced rollers and idler from repair kit and tested unit. All is working properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Buda, TX 78610
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of dishes not being cleaned. Found error code for the wash motor. Put unit into factory diagnostics and tested. Wash motor not engaging. Checked for any loose connections and found none.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Burnet, TX 78611
Cliff
Job Details: 12/14/2021
Arrived on site to replace previously ordered parts for washer. Replaced belt and cam and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD2A
Near Jarrell, TX 76537
Jonathan S
Job Details: 12/14/2021
"Arrived on site for dishwasher it draining after having garbage disposal installed and odor remaining in unit. Inspected unit and work area. Found garbage disposal punch not removed. Removed punch and tested dishwasher. Found unit draining. Tested wash motor and heater, found all components operating as designed. Recommend to run dishwasher magic through unit to remove odors. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS2
Near Kyle, TX 78640
Tyler L
Job Details: 12/14/2021
"Arrived on site for complaints of unit not cleaning well. Found most holes clogged on bottom spray arm, and all holes clogged on upper spray arm. Tried to clean out, but was not successful. Installed upper and lower spray arms and tested unit. Unit now functioning as designed. Also found filter very dirty, cleaned it out. Also found missing knob on the dispenser. A new dispenser will be needed to repair. No water leaks detected, office to reschedule.; ordrng 1 Autho (Autho) and 1 WPW10224428 (Dispenser)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Braunfels, TX 78130
Andrew
Job Details: 12/14/2021
"Arrived on site to test unit for items getting caught underneath agitator. Replaced agitator and advised customer on loading procedures. Use mesh garment bags to help avoid tangling when washing delicate or small items. Load garments in loose heaps evenly around the basket wall. For best results, do not pack the load tightly. Do not wrap large items such as sheets around the agitator; load them in loose piles around the sides of the basket. Try mixing different-sized items to reduce tangling. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW1
Near Elgin, TX 78621
Matthew
Job Details: 12/14/2021
Arrived onsite for unit not turning on. Ran diagnostics test and found F6E2 control could not detect UI. Need to replace control and console. Replaced control and console. Recalibrated the unit. Test the unit and unit operates correctly. Job complete
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for not spinning, upon inspection found the unit unplugged, plugged unit back in and found the unit stuck in a overload error. Cleared codes, tested pressure system with no issue. Tested for normal operation.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2311PFHA
Near Temple, TX 76504
Kimo
Job Details: 12/14/2021
Arrived onsite for water leaking from under the unit. I installed unit and found unit leaking from the connection between the drain pan and the drain hose. I reinstalled tube and resealed it then tested it by poor it water down the drain pan and found no leak. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Austin, TX 78746
Luis
Job Details: 12/14/2021
"Arrived on site for frost build up. Found excessive amount of frost in freezer and return vents ice up,found gap at corner connection with middle rail and liner cabinet,raised fresh food door and added adhesive same issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL01
Near Georgetown, TX 78628
Lou
Job Details: 12/14/2021
"Arrived on site to inspect refrigerator doors not aligned. Upon further inspection, I found the left RC door not flush at the top with the right RC door. When I opened the left RC door, I found the mullion not making contact with the pivot block; therefore, its not opening and closing properly. I re-leveled the unit and the mullion was still slightly off. I adjusted the mullion and tested and it is operating as designed. I placed some manufacturers approved grease on the top of the mullion and on the pivot block to allow for smoother functioning. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Round Rock, TX 78681
David S
Job Details: 12/14/2021
Arrived on site for wall oven time advancing fast. I inspected the unit and work area. I found the time on the oven at 9:21 am when its 9:09 am. I found the unit connected to WiFi and a whirlpool application. I checked the software version and found it not updated. I am ordering a new console to complete the repair. The office will reschedule when we have eta on the parts.; ordrng 1 W11296171 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS2
Near Jarrell, TX 76537
Jonathan S
Job Details: 12/14/2021
"Arrived on site to install previous diagnosed parts. Removed ice maker assembly and disassembled. Installed new wire harness and ice maker. Assembled unit and reinstalled. Monitored cycle and found unit filled. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Leander, TX 78641
Justin
Job Details: 12/14/2021
"Arrived on site for a refrigerator losing cool, had the lights not working, and the ice/water stopped dispensing. Upon arrival the customer had the unit unplugged. The customer also stated that the unit was beginning to get ice build up in the freezer compartment. I gained access to the deli control and found the compartment full of water. Due to this the harness and control corroded. I then put the unit into diagnostics mode and found the FC fan not running. I gained access to the control to check voltage to the FC fan while in test 3 step 2. I found the control sending no voltage. This indicates a faulty deli control, main control, and deli drawer door. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78759
Scott
Job Details: 12/14/2021
Arrived on site for doors not level . And no water and ice . Found filter is missing and no bye pass installed . Had bye pass on truck . Found water shut off . Went to turn water on and valve started to leak . Shut water off and informed customer r plumber to look at shut off valve . Will need to shim back corner to level doors . Customer also wants to purchase filter . Call to set return.; ordrng 2 Fridgefloorshims and 1 W11256384 (Water filter) and 1 W10534155 (Toe kick)
We serviced a
ELECTROLUX REFRIGERATOR
Model EW23CS65GS1
Near Rogers, TX 76569
Kimo
Job Details: 12/14/2021
"Arrived onsite for refrigerator not dispensing ice. upon inspection found auger motor not responding and rusted together with yoke.I also found rust in ice bin. I am ordering 1x 241675502 motor cover,blade 1x 24168503,drum 1x 24685101, 1x 241684001 plate. Office to reschedule.; ordrng 1 241675502 (Motor cover) and 1 241684503 (Blade) and 1 241685101 (Drum) and 1 241684001 (Plate)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model n/a
Near Rogers, TX 76569
Kimo
Job Details: 12/14/2021
Arrived onsite for a wine cooler with button missing on console. I was able to reinstall buttons and test function. Unit is operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for washer UI not turning on. Upon arrival found unit to be operating as designed. Unit is in construction building likely didnt have power when complaint was called in. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Justin
Job Details: 12/14/2021
"Arrived on site for a dryer making a loud noise. I tested the unit and found the noise coming from the blower wheel area. I gained access to the blower wheel and found that the foam sealer that goes around the lint chute opening was missing (sealer on vent chute connecting to blower housing). This was allowing the vent to barely come in contact with the wheel, and was creating the noise. I am ordering the seal to install. Office to reschedule.; ordrng 1 W11415783 (Vent Chute Seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV00
Near Georgetown, TX 78628
Lou
Job Details: 12/14/2021
"Arrived on site to inspect refrigerator water dispenser not dispensing. Upon further inspection, tested the dispenser and water flowed slowly to an almost trickle. I removed the filter and retested and got the same results. I removed and replaced the dual valve and retested and it continues to fail. No water leaks observed during service.; ordrng 1 W10865826 (Inlet valve) and 1 W11194438 (Filter head)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KBS0
Near Manchaca, TX 78652
Leonardo
Job Details: 12/14/2021
Arrived on site to replace heating element. Replaced element test unit and unit test good no leaks present at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cedar Park, TX 78613
David S
Job Details: 12/14/2021
"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the fridge and freezer close to room temperature. I gained access to the compressor and tested operating pressures while cooling the fridge I show low side 0 and high side 95. I put the unit into home position and found equalized pressures at 20 psi. I evacuated the system and isolated both the freezer and fridge sections. I put 125 psi into the system and used bubble solution and sprayed the evaporators and the exposed lines by the compressor. I found no bubbling. I called techline And spoke to Steve I advised him of my findings, sr# 7732485353, he advised if we arent finding anything at the evaporator, condenser.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Kyle, TX 78640
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for no power, tested unit found unit getting 120 volts at outlet and 120 volts at control, noticed a burn mark on control, took resistance readings on pump and got 1.6 olms should be at 16-26, control board provided a burn mark on it, advised by office to mark it as defective and order a new one, from previous jobs were unit exhibited same issues, tech line was contacted and tech was recommended to change drain pump, latch and control, drain pump and latch must be changed before control and UI, office to reschedule ; ordrng 1 W11543994 (Control) and 1 W11399437 (Drain pump) and 1 W11032875 (Lid lock)"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78705
Scott
Job Details: 12/14/2021
Arrived on site for washer leaking . Found leaking from outer tub near . Ordering tub . Call to set return ; ordrng 1 W10371566 (Outer tub)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 12/14/2021
"Arrived on site to test unit for not washing properly. Found wash motor not receiving voltage. Got no voltage to wash motor at control or at motor. Checked resistance from control connection through harness and motor and resistance was within range. Replaced control, unit now working as designed. Found all functions tested good once control was replaced. Advised customer of purging cold water from sink prior to using unit for optimal performance as error code f7e1(no heat) was present.
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Austin, TX 78726
David Z
Job Details: 12/14/2021
"Arrived on site to follow up on washer leaking after usage. Ran unit and found on hot fill the hot solenoid is leaking out the control panel due to a defective valve. Reordering valve to resolve. Office to schedule ; ordrng 2 WH13X26535 (Valve)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS06
Near Austin, TX 78704
Jacob
Job Details: 12/14/2021
Arrived onsite for the unit having damage on the right side of the door. Looked at the purchase date on file and saw it was past the 30days cosmetic. Builder could not provide a current purchase date to get the unit covered for the 30 day cosmetic. No other issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model AGR5630BDS1
Near Austin, TX 78724
Matthew
Job Details: 12/14/2021
Arrived onsite for outer door panel and outer glass falling forward. Inspected unit and found trim is warped and needs to be replaced. Upon further inspection found front left and front right burner are not functioning correctly. Need to replace both orifices. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Austin, TX 78725
Jacob
Job Details: 12/14/2021
Arrived onsite for unit not lighting properly in the bake mode. Tested the unit with the bottom pan off and saw that the igniter would spark to get the fire lit but kept sparking as if the fire had not started and would shut off the flame. Replaced the igniter. Tested the unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 12/14/2021
Arrived onsite for unit making noise. Tested the unit. Unit tested good but there was a loud shrieking noise when trying to spin. Checked the belt and noticed that the belt was too easy take off and put back on. Ordered a new belt. Also may need to tell the tenants to not over stuff the unit with clothes or anything to heavy incase it caused the issue of the belt to stretch out and slip to make noise. Ordered part. Office to reschedule ; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Austin, TX 78744
Leonardo
Job Details: 12/14/2021
Arrived on site to test unit for no power. Found opened fuse replaced fuse heated oven to 350 and unit test good. Cooling fan coming on but advised customer if fuse opened again we will need to replace blower job complete.
We serviced a
GE DISHWASHER
Model GDT655SMJ0ES
Near Georgetown, TX 78633
Jonathan S
Job Details: 12/14/2021
Arrived on site for dishwasher not cleaning week. Customer stated that nit was previous service and wanted unit inspected and tested. Inspected unit and work area. Found all wiring correct. Performed diagnostics mode and tested operation. Found all components operating as designed. Spoke with customer on user care guide and soap usage with home water softener system.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for no drain, tested unit found pump not engaging, removed pump found metal blades on the pump has split jamming pump and burning it out, replaced pump, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
GE REFRIGERATOR
Model PYE22KSKOSS
Near Dripping Springs, TX 78620
Andrey
Job Details: 12/14/2021
"Arrived on site to test unit for no ice production, tested unit found ice in ice box but ice and water will not dispense , customer stated that it would make ice intermittently, also found extreme frost buildup on right of FC, causing track and door switch to ice up, preventing it from engaging when FC door is closed, also creating a air leak, creating more frost buildup, removed ice buildup, switch is now being activated ever-time door closes, water is now dispensing and ice, advised customer to always close door from middle to ensure that there is no air leaks, door was slightly sagging forward (image provided) but it was sealing good, if issue persists recommend replacing door switch and both tracks, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and verified unit not heating due to magnetron failure. Ordering mag cap and diode to repair. All else checks good. ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Cedar Park, TX 78613
Justin
Job Details: 12/14/2021
"Arrived on site for a refrigerator that runs to much. Upon arrival the customer stated that the main issue was the freezer compartment will intermittently get ice build up around the door. The customer also stated that they found the compressor still running at night. I informed the customer that the unit will still cycle during the night, and this is normal design. I checked temps and found the FC at 3?F and the RC at 36?F. Upon further inspection I found the grey plating around the chassis at the FC door not completely flush. I also found that the ice build up on the top of the FC very minimal. The customer did state that it gets worse on colder settings. I verified that the gasket was sealing correctly, I found the fan working as designed, and no excessive ice build up on the evap. I called techline and spoke to Joel and received SR# 7732488272. Joel informed me that this is all normal design. That the unit will tend to get some ice build up when hot air gets in from opening. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Buda, TX 78610
Tyler L
Job Details: 12/14/2021
Arrived on site for complaints of microwave vent running continuously. Found all functions working properly. Customer stated that it kicks on when she is using all 4 burners and it gets too hot. Advised customer that this is normal operating for the unit. Advised customer to not try and turn it off or unplug unit while vent is on. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Kyle, TX 78640
Tyler L
Job Details: 12/14/2021
Arrived on site for install of lid screws. Installed 4 lid screws to secure lid. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Austin, TX 78750
David Z
Job Details: 12/14/2021
Arrived on site to diagnose refrigerator not making ice and making a grinding noise. On arrival could hear unit at the front door. Opened FC and found evap fan blades hitting ice due to frozen over evap. Evap is in a chunk of ice. Ordering parts to address defrost issue. Customer advised to defrost for 48 hours prior to arrival. Office to schedule when we have parts. ; ordrng 1 WPW10675033 (Control) and 1 W11249952 (Evap harness) and 1 12986101 (Fan blade) and 1 W10316760 (Thermistor) and 1 WP12729128 (Defrost Heater) and 1 W11106553 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF505ESS00
Near Bertram, TX 78605
Cliff
Job Details: 12/14/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found ui not cycling defrost in rc. Replaced ui and advised customer on manually defrosting unit. No further repairs needed and no leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Burnet, TX 78611
Cliff
Job Details: 12/14/2021
Arrived on site to replace water level sensor for ice machine. Replaced sensor and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 12/14/2021
"Arrived on site for ice build up on the back wall of the fresh food section. The customer stated the unit has been defrosted but provided pictures. I put the unit into a forced defrost and gained access to the control. I tested voltage from the control to the defrost element. I found it sending 120vac. I tested the defrost circuit and found it had good continuity. I tested the rc thermistor and rc evaporator thermistor both are reading in range. I tested the fc thermistor and showed it reading 8.3 kohms about 35 degrees when the fc is at 11 degrees. I inspected step 7 and found it in advanced defrost, I changed it to basic defrost. The fc thermistor is reading incorrectly and needs to be replaced.; ordrng 1 W11032800 (Fc harness)"
We serviced a
MAYTAG RANGE
Model MGR7662WS3
Near Austin, TX 78704
Leonardo
Job Details: 12/14/2021
"Arrived on site yo test unit for oven not igniting. Found broiler working correctly but bake not working. Found shorted igniter, replaced igniter Test unit and found weak ignition from dsi board. Replaced dsi board test unit and unit test good job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Pflugerville, TX 78660
Wesley
Job Details: 12/14/2021
Arrived onsite and tightened handle per customer request also inspected for stink coming from ice in. Advised customer that smell in ice comes from air born smell from freezer food items such as garlic and other pungent aromas. To mitigate smell use absorbent air freshener pack in freezer and change ice every few weeks. All else checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Lou
Job Details: 12/14/2021
"Arrived on site to inspect microwave venthood light not working. Upon further inspection, I tested the venthood light and it failed to come on. I found the bulb was burnt out. Using my tester bulb, I retested and it continued to fail. Removed the control panel and found the light relay on the control is bad. Customer provided a copy of their closing documents (photo). I removed and replaced the main control and retested and unit is operating as designed. I placed the new bulb in the socket and retested and unit continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78704
Leonardo
Job Details: 12/14/2021
Arrived on site to test unit for no heat. Test unit and found broken element. Will need to replace element
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Justin
Job Details: 12/14/2021
"Arrived on site to install previously diagnosed parts. Upon trying to install the pin into the roller, I found that the metal to the railing on the unit was curled
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Justin
Job Details: 12/14/2021
"Arrived on site for a refrigerator making a loud clicking noise and the unit not functioning. Upon arrival the customer stated that the unit will start clicking loudly on the bottom left hand side. At the same time the lights, cooling, fans, and almost everything stops working. With the exception of the UI still lit up. The customer also had the unit off a while before service. I plugged the unit in and the unit started up. I put the unit into diagnostics mode and tested all loads. I found all working as designed. I gained access to the back of the unit and checked voltage at the wall. I found it good. I then gained access to the control and ohmd out the DC components. I found them good. I could not replicate the failure. I gained access to the compressor and found that the suction tube by the three way valve had burned out. There was also rust around the top by the chassis where the low side went in. This indicates the low side is over heating and causing a SS issue.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Seguin, TX 78155
Noah D
Job Details: 12/14/2021
"Arrived on site to inspect unit for sparking and causing issues, upon inspection found no burnt wires and no immediate burn marks, Tested burners and found the front left burner crackles at switch. Sr # 7732397874 Ordering parts. Office to reschedule ; ordrng 2 WP8273994 (ELMNT-SURF)s and 2 WP3148953 (INF SWITCH)s and 1 8273993 (Element)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Bertram, TX 78605
Cliff
Job Details: 12/14/2021
Arrived on site to diagnose a washer that is not cycling properly. Found slider magnetic strip has separated from slider assembly. Replaced slider and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78641
Tommy
Job Details: 12/14/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit door and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78758
Scott
Job Details: 12/13/2021
"Arrived on site for dishwasher drying . Ran diagnostics, no error , heat is getting hot at end of test . Recommended using rinse aid to improving drying performance. No water leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and found lower harness damaged and broken at the drain pump connection. Ordering the harness to repair. Office to reschedule. ; ordrng 1 W10777953 (Lower harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS03
Near Leander, TX 78641
David S
Job Details: 12/13/2021
Arrived on site for right side door gasket being torn and the water dispenser being slow. I inspected the unit and work area. I found the water dispenser slow. I removed the filter and retested the dispenser. I found it flowing as designed. I found out the customer is on a water softener. I advised the customer does not need to use a filter since they are on a water softener. I found the right side door gasket torn. I replaced the gasket. The unit is sealing properly. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78739
Kevin
Job Details: 12/13/2021
"Arrived on site and inspected washer and found saved error code for failed lid lock. After replacement started a cycle on normal and it is progressing normally and the lid is working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Georgetown, TX 78633
Lou
Job Details: 12/13/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the temps,in the FC=0 degrees. Tested the ice maker by using my jumper wire from points T-H and it failed. I removed and replaced the ice maker and retested and it is operating as designed. I cycled power to the unit to reset the controls. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Leander, TX 78641
Justin
Job Details: 12/13/2021
"Arrived on site for a washing machine tripping the breaker. Upon arrival the customer stated that the breaker tends to pop only on longer cycles, and will occur in the middle of the cycle. Also, that the issue has began to occur more often and more often. They found it tends to not occur on quick wash or very short cycles. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. I then manually activated each load and found it running as designed. I could not get the issue to replicate itself. In order to fully service the unit we will need to reschedule with a second technician. The units are stacked, and I cannot access inside of the unit to verify if anything is grounding out or leaking. The office will need to reschedule with a second technician. I informed the customer on getting the breaker checked in the mean time, for it is a possible the issue is cause by a weak GFCI.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78737
Brandon
Job Details: 12/13/2021
"Arrived on site for customer complaint of noise issue, found coins in drain pump filter, I removed coins, unit tested good."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Manchaca, TX 78652
Kevin
Job Details: 12/13/2021
"Arrived on site and inspected range and found when inspecting element closer there is a burn out on the bottom side on the corner. Element is still working but a higher resistance is keeping it from heating properly.
We serviced a
KITCHENAID DISHWASHER
Model KDTM384ESS0
Near Georgetown, TX 78628
Tommy
Job Details: 12/13/2021
Arrived onsite for dishwasher not responding to touch. Upon arrival found unit UI struggling to read touch. Ordering panel office to reschedule upon arrival of parts.; ordrng 1 W10903578 (Panel control)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and found unit operating with poor ignition due to cap alignment and soot. Cleaned and restored good ignition. Advised customer on use and care of the cooktop. All checks good.
We serviced a
GE DRYER
Model GTDP490ED5WS
Near Georgetown, TX 78626
Lou
Job Details: 12/13/2021
"Arrived on site to inspect dryer knob broken and timer hard to turn. Upon further inspection, I corrected the model/serial in the ticket and found the unit timer knob broken and when I attempted to turn the timer dial, it was difficult to turn.I am ordering the timer and knob and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No lint observed during service.; ordrng 1 WE4M527 (Timer) and 1 WE01X20380 (Knob) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
MAYTAG DRYER
Model MED3100DW0
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/13/2021
"Arrived onsite for dishwasher dryer not operating. Upon arrival found unit rollers, belt pulley all damaged, found unit element damaged, found unit blower and motor with burns and chars on them, found unit thermistor reading open, found both seals starting to weaken and break. Ordering wheel, motor, rollers, pulley, belt, element, thermistor, and both front and rear seal.; ordrng 1 WP8577274 (Thermistor) and 1 W11193479 (Front seal) and 1 280114 (Rear seal) and 1 WP8544772 (Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/13/2021
Arrived onsite and found unit operating with a leak from oversudsing. Repaired sudsing issue and advised customer on use and care principles to prevent future oversudsing problems. Advised customer on findings and status. All checks good!
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS1
Near Austin, TX 78748
Leonardo
Job Details: 12/13/2021
Arrived on site to test unit for turntable not turning. Found bad turn table motor. Replaced motor. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADW2
Near Austin, TX 78731
Scott
Job Details: 12/13/2021
"Arrived on site ,replaced heater .Ran diagnostics, all checked normal. No water leaks detected at time of service. Job complete
We serviced a
IKEA DISHWASHER
Model IUD8555DX1
Near Austin, TX 78702
Leonardo
Job Details: 12/13/2021
Arrived on site to test unit for unit not working. Found unit getting water but wash motor not coming on. Will need new sump and motor
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Manchaca, TX 78652
Kevin
Job Details: 12/13/2021
"Arrived on site and inspected washer and found no water from coal valve,after replacement ran functions in manual diagnostic cycle and it was everything checks good, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Liberty Hill, TX 78642
Tommy
Job Details: 12/13/2021
Arrived onsite for dishwasher not heating. Upon arrival found unit element was cracked. Replaced and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Austin, TX 78702
Jacob
Job Details: 12/13/2021
arrived onsite for unit not heating once again. Checked voltage and all fuses and all checked good. Called tech line. Said there are no known issues at this time with the unit. Said to replace the igniter once again. Spoke with Leon got sr#773247460. Replaced the igniter. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78728
Justin
Job Details: 12/13/2021
"Arrived on site for a microwave that sparked. Upon arrival the customer stated that the unit actually caught fire inside. Upon further inspection I found the inside completely burnt. The glass plate had also broken in half, and the turn table motor was burned. I informed the customer that the char is coming from the wave guide
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Leander, TX 78641
Kimo
Job Details: 12/13/2021
"Arrived onsite for refrigerator not cooling properly. I performed temp test in both compartments 13 in freezer 51 in fc. I gained access to the compressor and found condensation/frost on compressor which points to the unit having a sealed system issue. Ordering sealed system 1x W10903340 compressor,ui drier, 1x W11035643 fc evap, 1x W10865322 rc evap.office to reschedule.; ordrng 1 W10903340 (Compressor) and 1 W11035643 (Evap) and 1 W10865322 (Evap) and 1 Uvdrier (Uv drier)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/13/2021
Arrived on site for Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. Customer stated they started a wash and it was stuck on fill mode and sensing for four hours. They had to unplug it to get it to reset. Placed in diagnostics and no error codes came on. Washer was level. Ran spin modes fill and agitation. Spinning and agitating as designed. Removed two Pennies from wash plate. Recommended customer load in loose heaps and listen for unbalanced loads and pause cycle then try to redistribute load in order to spin out to complete cycle. Asked customer to get a video of problem to send to office if the same thing happens again. Job completed.
We serviced a
WHIRLPOOL WASHER
Model GHW9150PWI
Near Wimberley, TX 78676
Tyler L
Job Details: 12/13/2021
"Arrived on site for complaints of control board error code. Found proper voltage from the wall to the board. Installed new control board and tested unit. Unit tested good. No water leaks detected, job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model KVUC606KSS
Near Leander, TX 78641
Justin
Job Details: 12/13/2021
Arrived on site to install previously diagnosed parts. The part will be researched and ordered. Office to reschedule. ; ordrng 1 Research (Main Control)
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNZB2
Near San Marcos, TX 78666
Tyler L
Job Details: 12/13/2021
Arrived on site for complaints of no water getting to the plate. Ran diagnostics and found the plate getting no water. Spoke to CS to help diagnose. Tested the recirculating pump and found it bad. Installed new pump and tested unit. Unit tested good. Advised customer to give 24 hours for a usable amount of ice. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Bastrop, TX 78602
Matthew
Job Details: 12/13/2021
Arrived onsite for cracked cooktop. Inspected unit and found a thermal fracture. Need to replace the cooktop glass. Replaced the cooktop and tested unit. Unit functions correctly. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/13/2021
Arrived on site for Front Load Washer unsure not spinning. Customer stated they tried washing a single bath mat and washer would not begin to spin. Afterwards ran a small load and washer ran correctly. Ran diagnostics and no error codes came on. Completed auto diagnostics without issue. Drained as designed. Suggested to customer they allow the washer more time to sense the load if washing a single item and also ensure the door is completely closed. Job completed.