Service History 240

We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHS2667KE0
Near Burnet, TX 78611
Cliff
Job Details: 05/13/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found icemaker fill tube causing water to drip on evap fan. Error code caused by fan malfunction shutting unit down. Removed ice and repaired tube. All is working properly at this time and no leaks were found at time of service.
We serviced a
JENN-AIR COOKTOP
Model CVE3401B
Near Seguin, TX 78155
Andrew
Job Details: 05/13/2021
Arrived on site to test unit for LR burner not working properly when set to low. Found wiring is burnt and brittle. Needing main supply harness and infinite harnesses. Also recommend replacing infinite switches due to showing signs of deterioration. ; ordrng 1 71003473 (harness- s) and 2 71003475 (INFI HARNESS)s and 3 W11088181 (switch-inf)s
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78702
Scott
Job Details: 05/13/2021
"Arrived on site for no drain washer . Couldn?t duplicate error at time of visit .no error codes ,passed diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
David S
Job Details: 05/12/2021
"Arrived on site for sealed system repair. I gained access to the dryer and punctured it I found full pressure in the system. I installed a new compressor, uv dryer and access valve. I pulled a vacuum and found it holding. I put a measured charge into the system and found the pressures holding and the unit cooling properly. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM
Near Austin, TX 78703
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for dishwasher not cleaning correctly. Test unit and found unit getting plenty of water and unit spraying and draining correctly. Found water to be cold not 120?. Advised customer to run hot water before turning unit on job complete.
We serviced a
GE RANGE
Model JB850SF1SS
Near Austin, TX 78747
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for right front burner not coming on. Test unit and found bad switch. Test unit and unit test good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78749
Luis
Job Details: 05/12/2021
"Arrived on site for ice build up in freezer and doors not aligned. Found small frozen droplets in freezer,gasket sealing correctly,added adhesive between gaps from liner to cabinet,adjusted doors to customers request."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78754
Scott
Job Details: 05/12/2021
Arrived on site for washer not agitating . Found actuator had slipped out of cam lever . Replaced actuator . All checked normal after calibration and diagnostics wash. No water leaks detected at time of service. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KBMS1454SBL1
Near Austin, TX 78734
Robert
Job Details: 05/12/2021
Arrived on job to replace previously diagnosed parts. After replacement of magnetron I found the thermostat damaged and transformer damaged too.m; ordrng 1 8205652 (THERMOSTAT ) and 1 W10871219 (transformr)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Bastrop, TX 78602
Matthew
Job Details: 05/12/2021
"Arrived onsite for microwave filling with smoke. Upon arrival inspected for burns and scorch marks, found none. Tested unit and heater water without fault. Customer explained happened while cooking bacon. Tested unit and what the customer experienced was stem from the bacon cooking. Notified the customer that this unit operates different than the previous. Unit was set to max power so cooking time will be different. Customer adjusted power. Expressed customer should familiarize herself with the use and care manual. Unit is functioning properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78132
Andrew
Job Details: 05/12/2021
Arrived on site to test unit for not drying and not washing correctly. Found error code f7e1(no heat). Also found soap build up in sump. Cleared error and ran diagnostics. Heater engaged as designed. Found customer has water softener. Advised customer on use of rinse aid and soap amount due to softener. Also advised of purging cold water at sink prior to using dishwasher. No leaks detected. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Lago Vista, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect cooktop error code. Upon further inspection, I found the unit showing the F47 error code on the right side. Customer advised that the left burners are working. I had the customer sign the waiver of damages when removing glass cooktop then disassembled the unit. I found the relay for the large burner was damaged. I removed and replaced the module and tested the unit and it is operating as designed. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78749
Luis
Job Details: 05/12/2021
"Arrived on site for ice build up in freezer. Found ice in freezer on left side of wall and on packages,checked door seal good gasket sealing to cabinet correctly,added adhesive to large gaps between liner and cabinet. Cleared out ice checked door seal good."
We serviced a
MAYTAG WASHER
Model MHWZ600WR00
Near Round Rock, TX 78681
Wesley
Job Details: 05/12/2021
Arrived onsite and found one lead of wiring to the drain pump had worn and only provided intermittent continuity. During my exploration of the continuity issue the wire snapped at the drain clip. Reset clip and stubbed new length of wire in place of the broken wire. Unit is now operating as designed. Advised customer on findings and repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/12/2021
"Arrived on site for refrigerator leaking water. Inspected unit and work area. Found unit leaking water at filter housing. Tested operation and found failed filter housing. Customer requested to change filter with housing. Removed failed filter housing and filter, installed new. Tested operation and found bad connection to inlet valve. Corrected connection and tested again. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
Kayman
Job Details: 05/12/2021
"Arrived onsite for refrigerator with no interior lights and no water or ice at the dispenser. I found the FC= - 2 RC=38 I found the drain pan warped and the bottom of the RC full of water. I checked and found 2 of the wires in the pantry harness were broken. I disconnected the pantry UI and the interior lights restored as well as the water/ice dispenser. I am quoting for the pantry UI control, pantry harness and drip pan(W11457241) for repair. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78731
David Z
Job Details: 05/12/2021
"Arrived on site to diagnose dishwasher not draining. Ran unit and found standing water. After running I can feel the pump humming, but no water being moved. Replaced drain pump and retested. Verified unit is draining properly with no water leaks found. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated the last service by us we had left the door crooked and it was not closing all of the way. He stated this had cause the IM in the freezer to stop at first. He then correct the door, the FC started working, but the upper IM stopped working. They had another company come out and service the unit and they replaced the IM, but it did nothing. I checked the temps in the unit and found the FC at 6?F, the RC at 37?F, and the ice box at 15?F after being opened for a while. I put the unit into diagnostics mode and the ice level sensor was accurate, the ice box fan turned on, the IM harvested, but the IM got no water when called for. I harvest the IM and it ran through as designed. The IM also had an E5 error code for IM in frozen state for to long. I gained access to the valve and removed the line. I tested the valve again with a cup and found the valve working. This indicates a frozen fill tube. I thawed out the fill tube and replaced the IM due to the error code. I then tested the fill and harvest and it ran through as designed. Unit is working as designed. No leaks observed at the time of service. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hutto, TX 78634
Wesley
Job Details: 05/12/2021
"Arrived onsite and found unit with control glitch symptoms preventing selections, not completing cycles and occasionally not locking properly. Customer advised of parts concession they received day of. Replaced ui and control together as well as latch. Unit is now operating as designed. All checks good."
We serviced a
GE DISHWASHER
Model GDT655SSJ0SS
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/12/2021
"Arrived on site for SHUTS DOOR AND INSTEAD OF STARTING BEEPS 3 TIMES AND INDICATOR LIGHT FLASHES CONTINUOUSLY. CAN SELECT CYCLES - DOES FEEL LIKE DOOR IS LATCHING PROPERLY, INDICATOR LIGHT THAT FLASHES RIGHT ABOVE THE TOWEL BAR. Dishwasher not turning on and calling for water. Door latch was making good contact and latch harness was plugged in properly. Tested main board and it was faulty. Removed main board and installed new board. Placed dishwasher in normal wash cycle and called for water and began running as designed. Kept dishwasher running to ensure it was completing cycles. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Marble Falls, TX 78654
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a refrigerator that is tripping the breaker. Tested all parts and components and found no failures to unit at this time. Advised homeowner that appliances were not intended to be put on gfci or afci circuits. Nor repairs can be done to refrigerator to prevent issue.
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Round Rock, TX 78681
Wesley
Job Details: 05/12/2021
Arrived onsite and replaced the inlet valve. Also found hot water supply issue contributing to the problem. Advised customer on the repair. And the supply findings. All checks good.
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQA
Near Austin, TX 78746
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected washer and found cold water valve has cracked. After replacing it verified washer will now fill with water and drain properly without leaking, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Justin
Job Details: 05/12/2021
Arrived on site to install previously diagnosed parts. I installed the parts and the unit was still clicking in the front left burner. I called techline and spoke to TJ and received SR# 7730741237. He advised replacing the switch harness. Upon swapping the LP conversion over to the new orifice holder the orifice broke. Ordering a switch harness and new LP conversion kit. Next technician needs to check polarization and ground as well. Requesting two hour job. Office to reschedule. ; ordrng 1 W11344433 (Switch Harness) and 1 W11238042 (LP Conversion Kit) and 2 TwoHourJob (Two Hour Job)s
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2612LS4
Near Lakeway, TX 78734
Luis
Job Details: 05/12/2021
"Arrived on site for no water. Tested dispenser no water,removed connector at hinge tested water dispenser good water to connector diagnosed insulation has pulled away from door liner allowing water line to freeze in door.
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWSS0
Near Harker Heights, TX 76548
Al
Job Details: 05/12/2021
Arrived on site and inspected the dishwasher not draining.Confirmed the complaint and found the drain hose was filed with aged debris and grease from the unit.Used my flex sticks to clear the drain tube and unit now draining properly.JOB COMPLETE
We serviced a
MAYTAG WASHER
Model LAT9406AAM
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a washer that is not starting. Found failed lid switch and it will need to be replaced to complete repairs.; ordrng 1 12001908 (Switch)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
Arrived on site for a cooktop that had yellow flames and flames that were to tall. I found the yellow in the flames to be normal and most likely due to the construction in the area. Upon further inspection I found back left orifice needing adjustment and causing the flame to be significantly off. I uninstalled the orifice and reinstalled it. The flame is no longer abnormal. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Austin, TX 78728
David S
Job Details: 05/12/2021
"Arrived on site to diagnose washer making loud squealing noise during cycle, upon arriving on site customer informed us that sometimes but not all the time the unit makes a loud noise during the cycle. Checked underneath the unit for any sign of gearcase oil or shavings, found none. Checked under the belt and found markings identifying that the belt might be slipping causing the noise, replaced belt and ran unit through diagnostics, unit tested fine, filled unit with water and did an agitation test at high fill, tested fine, drained the unit then tested low and high spin, found unit operated as designed. Unit is operating as designed, informed customer if the problem persists after the belt replacement to contact the office for return service on brochure. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Leander, TX 78641
Kayman
Job Details: 05/12/2021
Arrived onsite for refrigerator losing cool. Upon inspection I found the unit cooling and the RC at 34 with the FC at -2. I could not see any visible blockages or issues with the door seal. I tested door switches they are working as designed. I accessed the evaporator and found a block of ice had formed on the right side going all the way down the evaporator completely blocking the return vent. I cleared out all the ice and restored power to the unit. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Lago Vista, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect range oven not heating on bake mode. Upon further inspection, customer advised that they were baking and saw a flash in the oven and it stopped heating. I removed the bottom panel and found the element had shorted and was burnt into two pieces. Removed and replaced the bake element and tested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78745
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for f1e0 error. Found error to be internal board issue. Will need to order new control board office to reschedule. ; ordrng 1 W11528352 (Control board)
We serviced a
GE COOKTOP
Model JP346BM2BB
Near Killeen, TX 76549
Tyler
Job Details: 05/12/2021
Arrived on site for cooktop not turning on. Upon arrival I found unit had lost all power. Upon further inspection found breaker had tripped. After restoration of power I found the on lift wouldnt turn off even with unit not being manually turned on. Found after disassembly that front right infinite switch had burnt out causing partial power being sent to burner. I replaced the infinite switch and reassembled and tested the cooktop. Found unit now fully functioning as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78747
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for unit not starting. Test unit and found bad latch. Replaced latch test unit and unit test good job complete.
We serviced a
KENMORE DRYER
Model 417.8112231
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/12/2021
"Arrived on site for dryer running 15 minutes then shutting off. Inspected unit and work area. Ran unit on air dry time for 30 minutes to see if issue is heat related. Ran for 15 minutes and failure did not occur. Ran unit on time dry high heat and failure occurred. Found relay sticking on control. Will need to replace control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/12/2021
Arrived on site to install previously diagnosed part. Removed condensation from surface and installed blocks on concave area of left side door. Closed door and tested water and ice dispenser. Both dispensing as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVW6230RHW
Near Blanco, TX 78606
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of residue on clothes and dispenser full of water, found failed dispenser drawer and customer using to much soap. Unit passed all diagnostic tests and I calibrated unit, tested good, ordering dispenser drawer to be shipped to customer. ; ordrng 1 W10861667 (Dispenser) and 1 Cnote (Office to drop ship dispenser)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26H7CSB4
Near Kempner, TX 76539
Tyler
Job Details: 05/12/2021
Arrived on site for refrigerator not cooling proper and causing ice build up in the flooring of freezer compartment. Upon arrival I found unit temps were around 48 in freezer and 60in fresh food side. I found ice in freezer was from a clogged drain line. Also found drain line attached to unit is a generic rubber hose not designed to be used as a drain line and was insulated in with a foam can making it extremely hard to be replaced or removed. Also found evap fan motor had been receiving 120 v but was not running even with proper power being supplied.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
David S
Job Details: 05/12/2021
"Arrived on site to diagnose spray arm not turning, the customer informed us of the spray arm not staying on during cycles. we found that the spray arm itself will not stay on properly and that the manifold itself that holds the spray arm is incorrectly molded causing the spray arm to consistently fall off due to the arm hitting the manifold, we are returning with the same spray arm and ordering the manifold for repair.
We serviced a
KENMORE DRYER
Model 110.878726
Near Uhland, TX 78640
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected Dryer and found belt is loose. Found tension pulley is missing. A new one will be needed to correct the issue.Dryer is to be left unplugged until parts are replaced.; ordrng 1 279640 (Tension pulley)"
We serviced a
WHIRLPOOL RANGE
Model WFG520S0AB0
Near Austin, TX 78744
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for igniters not working. T
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EBS02
Near Meadowlakes, TX 78654
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a refrigerator with a door that will not close. Found door stop not positioned properly preventing proper closing of door. Reset stop to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a refrigerator with light not working. Found led module failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/12/2021
Arrived on site for stacked washer making a banging sound. Performed diagnostics mode and checked fault codes. Found fault code F5-E4 door lock failure and F0-E5 off balance load or to large of load. Ran test cycle and monitored operation. Found components working. Removed back panel and inspected. Found all working as designed and no water leaks detected.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for broil function not working. Found broil wire on control was not set into connection plug properly preventing broil from engaging. Set wire properly into connection plug, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78664
Wesley
Job Details: 05/12/2021
"Arrived onsite for freezer ice maker not producing. Cycled icemaker with jumper. Icemaker cycled and called for water, audible valve actuation. However no water flow. Determined no topical ice obstruction in fillspout. Ordering ice maker fill valve. Advised customer on findings and needed repair. ; ordrng 1 W11129435 (Freezer icemaker valve)"
We serviced a
GE OVEN
Model PB975BM2BB
Near Killeen, TX 76542
Al
Job Details: 05/12/2021
Arrived on site and inspected double range with steam coming from the unit.Confirmed the complaint and found the amount of smoke was simply the baked on food that continuously reheats when customer uses the oven.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Buda, TX 78610
Robert
Job Details: 05/12/2021
Arrived on job for complaints of LF error code. Ran diagnostics and found code all valve tested good. After ran calibration. No leaks detected at time of service
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. The unit is working as designed. I also found the control wires causing the rattle. I zip tied them and the rattle reduced. I advised the customer of my findings. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MHX00
Near Austin, TX 78746
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected refrigerator and found frost pattern is good, freezer temperature is good. Fresh food temperature is 50+ degrees. Examined evaporator fan and found it is running, prescreened evaporator fan motor does not match the original and has a completely different harness. Could not find model/serial number on the machine,
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Austin, TX 78737
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from hot water supply line, I tightened connections, tested good, if problem continues, customer will need to replace supply lines."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Blanco, TX 78606
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of unit not agitating, found failed actuator, I replaced actuator, ran calibration, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Leander, TX 78641
Lou
Job Details: 05/12/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Pulled the unit out and tested the compressor and found it extremely hot to touch and it showing 2.29amps. I found the sealed system components are covered under manufacturer extended warranty. Quoted the customer $638.40 ($589.75+tax) for service/labor fees for the sealed system repair. I am ordering the compressor kit, UV drier, access valve, FC evaporator & RC evaporator. Also ordering a CNOTE-PLACE ON CANCELLATION LIST. Office to schedule return service, no water leaks observed during service.; ordrng 1 W10779331 (Compressor kit) and 1 W10143759 (UV drier) and 1 TJ90SF8404 (Access valve) and 1 WP2188822 (FC evaporator) and 1 WPW10643261 (RC evaporator) and 1 CNOTE (Place on cancellation list)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Temple, TX 76502
Tyler
Job Details: 05/12/2021
"Arrived on site for dryer allowing hot air to escape during dry cycles. Upon arrival I found door seals were functioning as designed and had no damage. Also found during dry cycle (timed dry, high heat) that unit was getting an average temp around 157 degrees. I then found lint shooting out through vent hose connected to exhaust that runs through insulation of home. I then found that behind connections of vent hose there was a hole in venting allowing for air to escape. I repaired the vent hose and retested unit multi times on highest heat settings during time dry. Found unit is functioning as designed and laundry room is no longer getting hot from escaping air. Call complete"
We serviced a
MAYTAG DRYER
Model MLE26PRBYW0
Near Georgetown, TX 78628
Lou
Job Details: 05/12/2021
"Arrived on site to inspect dryer not working. Upon further inspection, found the unit to be a commercial dryer stacked unit. Found the display not on but the unit plugged in. Tested voltage at the wall and got 220V. Removed the control panel and tested the transformer and it was good. Tested voltage at the control from the transformer and found Blue-Blue=4.7VAC, R-R=27VAC, W-W=22VAC at the AA8 connector, so all points are within range. Contacted commercial techline and spoke to Alex and advised of my findings and recommended to control.I am ordering the main control/display assembly and office to schedule return service. Unit left unplugged for safety.; ordrng 1 W11398779 (Main control)"
We serviced a
FRIGIDAIRE DRYER
Model FFQG5000QW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/12/2021
Arrived on site to install previously diagnosed part. Found igniter was getting too high of an amperage draw. Removed igniter and installed new igniter. I have ordered the thermostat to return and complete the repair. Once thermostat is replaced and dryer is tested and working as designed we will collect final payment. NOTE: Please add customer to cancellation list. ; ordrng 1 134587700 (Thermostat)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/12/2021
Arrived on site for Oven controls scrambling. Placed in diagnostics and communication error code was presented twice. Cleared error codes. Removed control and installed new control. Ran preheat to 350. Oven preheated as designed. Screen did not scramble while opening and closing the door while heating. Job completed.
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Austin, TX 78732
Robert
Job Details: 05/12/2021
Arrived on job for complaints of spark after lighting. Found the burner topper reversed on burner corrected placement and test.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/12/2021
Arrived on site for microwave not showing time on display when using sensor cook. Inspected unit and work area. Tested sensor cooking operation. Cooked a bag of popcorn and found time will not show on popcorn just sensing bars as stated in user care guide on page 11. Cooked a bake potato in unit and found unit cooking as designed. Unit would show sensing then go to time. Called Whirlpool tech support and spoke with Bruce to confirm operation. Sr# 7730744308.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Jonestown, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect refrigerator. Upon further inspection, at the previous service call, I found a large block of ice on the RC evaporator. Customer unplugged the unit and allowed to defrost before I returned today. I found the RC evaporator drip pan was badly warped and the evap harness thermistor was blackened. I removed and replaced the evap motor harness and secured the thermistor on the suction line with foil tape and ziptie. Removed and replaced the evaporator drip pan kit. Using the clamps and zipties provided in the kit, I secured the evaporator to the back wall and sealed off the gap at the top of the evaporator housing with permagum that was provided in the kit. Reassembled the unit and tested and unit is operating as designed.
We serviced a
KENMORE REFRIGERATOR
Model 106.555224
Near Austin, TX 78704
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not making ice fast enough/ not filling the bucket. The filter was not pushed in correctly. Pushed filter in correctly. The switch for the ice level was not on. Turned back on. Heard unit dispensing ice into the bucket and ice maker filling with water. Could not find issues with ice maker. How ever customer said that the unit has to be tricked to start filling with ice once it gets low. Asked them to monitor it and to take videos when possible to see the issue better. No issues at this time.
We serviced a
KENMORE REFRIGERATOR
Model 596.467935
Near Johnson City, TX 78636
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of unit not cooling in fresh food section, found defrost issue, heater tested good, ordering control and harness with bi metal. ; ordrng 1 WPW10503278 (Control) and 1 WPW10290745 (Harness)"
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/12/2021
"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found major frost buildup in FC. Found FC door not sealing on left side. Found frost buildup not allowing to circulate air to RC. Removed ice buildup and found food item dropped under freezer drawer that caused door seal issue. Recommend to power off for 6 to 8 hours to allow frost to completely thaw. Performed diagnostics mode and tested all components and all passed. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Paige, TX 78659
Matthew
Job Details: 05/12/2021
Arrived onsite to replace previously diagnosed parts. Replaced control and control display. Tested unit and found left side of touch panel not responsive. Bake functions would not function but number pad and settings keys are functioning. Unit will need touch pad replaced. Ordering membrane switch and panel just in case. Office to reschedule ; ordrng 1 W10728532 (swtch-memb) and 1 W10884503 (panl-cntrl)
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Austin, TX 78752
Scott
Job Details: 05/12/2021
"Before replacing harness , unplugged all connections at control , motor .breaker didn?t trip . Plugged in all connections breaker tripped when plugged in J8 connection on control . Tested and didn?t find any fault with door switch and valve . Replaced harness . Unit is still tripping breaker .. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78730
Scott
Job Details: 05/12/2021
"Arrived on site , found recirculating pump making noise . Replaced pump . Ran diagnostics all checked normal. No water leaks detected at time of service.job complete ."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78730
Scott
Job Details: 05/12/2021
"Arrived on site , replaced valves . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Pflugerville, TX 78660
Wesley
Job Details: 05/12/2021
Arrived onsite and found unit had no water supply. Connected unit to water and advised customer to observe for slow leaks. Customer advised that unit had not been producing ice prior to moving the fridge. Fill spout heater in tact. Replaced icemaker. Advised customer to call back if unit does not produce ice within 4 days.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78702
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not heating. Tested unit. Unit was heating but the the air could not move efficiently. Upon further inspection. Found a lot of lint buildup inside the lint trap housing and some trash was inside clogging the unit. Removed clog. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78702
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not getting hot enough. Upon inspection. Found that the exit tube had lint buildup inside the tube of the unit and good size of lint and some trash inside the lint trap. Removed both clogs from the unit. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78702
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not heating. Looked at the exit vent and saw a buildup of lint and trash inside the unit. Removed lint and trash. Tested unit. Unit tested good. No issues at this time Job complete
We serviced a
GE DISHWASHER
Model GDT550HSD1SS
Near McGregor, TX 76657
Jonathan M
Job Details: 05/12/2021
We serviced a
GE WASHER
Model GFWN1600J1WW
Near Bastrop, TX 78602
Matthew
Job Details: 05/12/2021
Arrived onsite for washer not completing cycle. Upon inspection found unit would only go into drain mode. Drain would continually cycle but not drain water out. Manually drained water and did not find any obstruction in drain filter.. Office to reschedule ; ordrng 1 PARTSRESEARCH (PARTS RESEARCH )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM01
Near Austin, TX 78738
Luis
Job Details: 05/12/2021
"Arrived on site for not dispensing water or ice. Tested dispenser no water or ice,ran diagnostics paddles passed,ran water test no water tested ice door motor failed ordering new main control ; ordrng 1 W11088499 (Control) and 1 WPW10476314 (Ui)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
"Arrived on site to install previously diagnosed parts. I installed the new mag, cap, diode, and transformer. I then tested the unit and it was now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY1
Near Georgetown, TX 78628
Tommy
Job Details: 05/12/2021
Arrived onsite for broken heating element. Upon arrival replaced unit element and tested. Unit is now operating as designed. Job Completed. No signs of leaks during service. Job Completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QW1
Near Austin, TX 78701
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not freezing/cooling. Nothing evaporator and compressor fans were running. Looked at the frost pattern in the freezer and noticed the frost pattern was not completing through the evaporator. Submitted sealed system check list. Ordered parts. Office to get authorization before returning. ; ordrng 1 5303918274 (evaporator kit) and 1 5303918659 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Leander, TX 78641
Tommy
Job Details: 05/12/2021
Arrived onsite for washer Valve being broken. Upon arrival found unit valve cracked. Replaced valve and tested. Unit is now operating as designed. Job Completed. No signs of leaks during service. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/12/2021
"Arrived on site for dryer having a F1 error code. Inspected unit and work area. Powered unit off at circuit breaker. Gained access to control. Disassembled control housing and found burnt relay on control. Will need to replace control to complete repair. Installed new control and assembled unit. Powered unit on and tested operation. Adjusted the door strike to sit better on door catch. All tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS-5
Near Round Rock, TX 78681
Tommy
Job Details: 05/12/2021
"Arrived onsite for unit not heating correctly. Upon arrival found unit not mounted correctly rear mount was incorrect installed. Notified customer it will need to be fixed to put unit back into place. Also found by speaking with Cathy SR 7730745575 unit is warming but not quite heating. Tested unit and found voltage would go from 123, to 110 infer a load. Cathy started an electrician would be needed. Job Completed"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Temple, TX 76502
Tyler
Job Details: 05/12/2021
Arrived on site for wall oven not allowing the upper oven to shut off after a cooking cycle had been completed. Upon arrival customer stated that the UI had become unresponsive when trying to turn the oven off upon further diagnostics I found no error codes stored in the system. Customer also didnt have WiFi connection set up to oven. I then went ahead and replace the main control And reassembled and connected the unit to the customers Wi-Fi network. After completing a 15 minute pre-test of 350? in the upper oven I was able to find that the unit is now fully functioning as designed and the UI is responsive with all input inform customer to and let us know if the issue were to come back at any point if it does the tech recommends that we get the UI control panel. At this time unit is functioning as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
David S
Job Details: 05/12/2021
We called techline and spoke to Adrian. We advised Adrian if the situation. He said it is happening either due to a lack of insulation or the line channel being to close to the ice box causing it to freeze.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Johnson City, TX 78636
Brandon
Job Details: 05/12/2021
"Arrived on site to replace failed start device, after replacing, unit tested good."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Kingsland, TX 78639
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a dishwasher that is not cycling. Found vent motor failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cedar Park, TX 78613
Kayman
Job Details: 05/12/2021
Arrived onsite for refrigerator losing cool in the RC and shutting off intermittently. Upon inspection I found the FC=7 RC=34. I could see some frost build up on the top of the evaporator cover. I tested the bimetal and heater and they both turned on in diagnostics. I accessed the evaporator and found a good block of ice formed over the top half of the evaporator there was frost on all runs. I found the thermistor is out of range and the bi metal had fallen down on the evaporator loop.The unit is performing as designed. I advised the customer to monitor the unit to make sure it reaches desired temps. In vacuumed out the drain pan. No leaks detected during time of service.Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor out of position and reset it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near San Marcos, TX 78666
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for compressor being loud. Found compressor mounting brackets bolts on front of unit were loose causing loud vibration. Tightened bolts, tested unit, unit works good. Unit was not connected to water. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
Tommy
Job Details: 05/12/2021
Arrived onsite for microwave sparking. Upon arrival found unit diode had blown. Replaced unit mag cap and diode. Tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED9400SW1
Near Killeen, TX 76549
Tyler
Job Details: 05/12/2021
Arrived on site for dryer giving f01 error (main control failure) upon arrival I found and confirmed main control not responding to ui input and would give error when started. I then replaced main control and found unit would accept input and allowed dryer to heat and cycle. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Temple, TX 76504
Jonathan M
Job Details: 05/12/2021
Arrived on site for a dishwasher that?s giving off a burning smell. Inspected unit and work area. Removed front panel and toe plate and checked unit for any burn marks or smoke residue. Found no burn or smoke residue anywhere inside the unit. Tested the unit and could not replicate the issue. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
Arrived on site for a washing machine that keeps getting thrown off balance.upon arrival the customer stated every load it will give stop mid wash and she will have to manually drain and spin it. She said no off balance error code is thrown though. I put the unit into diagnostics mode and found stored error code F8E1 for long fill. I cleared the error code. I ran a diagnostics cycle and found the unit ran through as designed. Upon further inspection I found the units drain line more than two feet into the drain hole on the wall. I advised the customer that this is what was causing their long fill error codes. I ran a high spin and fast agitate on the unit and found the suspension bushings on the faulty and needing replacement. I replaced the bushing and the unit was now more stable. I called techline and talked to Andrew and received SR# 7730737543. Unit is working as designed. I also advised the customer on proper loading via user care guide and proper installation. I
We serviced a
GE DRYER
Model DCVH680EJ1WW
Near Killeen, TX 76542
Al
Job Details: 05/12/2021
"Arrived on site and inspected dryer closing and starting issues.Confirmed the complaint and found the door latch was def, not allowing the door to stay closed.Removed and replaced the latch and unit now works properly.Job complete"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Woodway, TX 76712
Jonathan M
Job Details: 05/12/2021
"Arrived on site for a dryer that is overheating and not drying clothes. Inspected unit and work area. The customer had the unit pulled apart and had advise that he had checked continuity and voltage to the unit and was thinking that the unit was just overheating due to a burning smell that he was getting intermittently. Checked unit and tested it on a normal high time dry cycle. Unit began working as designed and cycled properly with the heater. Found good airflow coming from the dryer. The customer had a vent hose removed from the dryer that was still attached to the wall that was completely kinked up in several different areas. I did advise the customer that it appeared that the unit was working properly but that he had a ventilation issue. The customer did state that he was initially thinking it was a ventilation issue but with the burning smell, he just wanted to have it checked out. Had the customer run I cycle with clothes and found the unit creating steam inside the room and drying the clothes. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Killeen, TX 76549
Tyler
Job Details: 05/12/2021
Arrived on site to diagnose dishwasher that did not seem to be getting enough water per the customer complain when I arrived. Upon arrival I ran a diagnostics and found an F4 E3 error code indicating a fault in the motor I then checked for proper voltage to the motor and found it was functioning but the motor was not turning on when it needed to. Upon further inspection in diagnostics I also found at the fill valve is not filling the dishwasher up enough which is more than likely what caused the motor to burn itself out not getting enough water in the first place after getting authorization I replace the motor and some assembly as well as the water inlet valve I was in able to reassembled unit and ran a normal and heavy cycle and was able to verify that the sump assembly is now agitating as designed and the unit is filling with water more than it was before allowing the motor to run properly and distribute the water also found that there were no leaks before during or after repair call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Iredell, TX 76649
Jonathan M
Job Details: 05/12/2021
"Arrived on site for a dishwasher that won?t spray Adam either spray arm. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and found the wash motor not running. Replaced wash pump motor assembly and tested unit. Unit began working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Temple, TX 76502
Jonathan M
Job Details: 05/12/2021
Arrived on site for refrigerator that?s leaking. Inspected unit and work area. The customer advised that the unit stopped leaking after they initially called in but just wanted to have a checked out anyway. There are no waterlines going to the unit and found no cracks in the drip pan underneath the unit. Advise the customer the unit most likely went through a defrost in overfilled the drip tray underneath the unit. Went over user guide and unit is working as designed. Call complete.
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS2
Near Lago Vista, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect venthood noises. Upon further inspection, customer advised that after a few minutes of the venthood being turned on in the low speed, the unit will make a grinding noise. I tested the unit in low speed for approximately 5 mins and could not duplicate the noise. I tested in medium and high speeds and still could not duplicate the noise. I inspected the blower and did not see any damage. Removed the mounting screws and re-installed them and tightened and retested on low speed for approximately 10 mins and the unit operated as designed. I recommended that then customer take a video of the noise if it reoccurs. Job completed."
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near Kingsland, TX 78639
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a range that is giving latch error. Tested unit and found malfunctioning appliance manager. Office to set return date.; ordrng 1 W10888661 (Am) and 1 WPW10464534 (Ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/12/2021
"Arrived on site to replace ice maker and ice fan. Upon arrival customer stated ice maker has been working flawlessly since last visit. All functions tested good in diagnostics. RC, FC and pantry temps were correct. Thermistors are reading correct. Checked continuity through door harness and all wires tested good. No visible breaks or tears in wiring. Emitters working good. Compressor and condenser fan working evap motors working. Spoke with techline and found no current issues. Advised customer to monitor and if issue persists to give us a call. No leaks detected. Job complete.??????SR#7730739947"
We serviced a
FRIGIDAIRE RANGE
Model FFEF3018LSD
Near Killeen, TX 76549
Al
Job Details: 05/12/2021
"Arrived on site to install previously ordered part.Removed and replaced the front right infinite switch, reassembled and unit working as designed.Job complete"