We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
Arrived on site for washer not agitating but is spinning . Actuator tested normal. Ordering drive motor and cap to have on hand . Motor covered . Set return for Friday . No water leaks detected at time of service. Return 3/25 ; ordrng 1 W10006487 (Drive motor) and 1 W10625046 (Cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Kevin
Job Details: 03/21/2022
"Arrived on site and inspected icemaker and found no ice production, icemaker is off on arrival. Ran icemaker harvest test in diagnostic and water fill test and both passed. Could not find a reason why icemaker is not producing. Replace icemaker and ran harvest and fill test again and they still passed. Requested that homeowner monitor it for ice production, job complete"
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect oven temps. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found none. Using my multimeter, I placed my thermal lead in the middle of the center rack and tested temps on Bake at 350 degrees. My preheat temp was 347 degrees. My next five readings were 330, 368, 352, 378 and 356 giving me an average temp of 356.8 which is well within the 15 degree above and 15 degree below temps approved by the manufacturer. Advised the builder of my findings. No repairs needed at this time. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Round Rock, TX 78665
Wesley
Job Details: 03/21/2022
Arrived onsite and found broken latch and broken strike. Completed repair and charged in full.
We serviced a
WHIRLPOOL DRYER
Model WED8600YW0
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/21/2022
arrived on site for dryer making loud noise and not drying. Upon arrival confirm complaint after further inspection found the heating element had broken around the coil in multiple areas as well as the idler wheel shaft collecting a lot of dirt and debris causing wheel to squeal. Cleared and cleaned shaft and found no damage to idler the. replaced heating element and reassemble and tested unit and found dryer noise completely gone and heating element functioning as designed. Instructed customer to get a dryer vent cleaning as soon as possible due to the amount of build up that was in the dryer. Call complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Oglesby, TX 76561
Jonathan M
Job Details: 03/21/2022
"Arrived on site for a washing machine that has rust on the basket again. Inspected unit and work area. I confirmed the customers complaint and Id confirm rust in one corner;with a partial crack in the tub. I called Whirlpool Techline and spoke to Chris SR# 7733224062. He advised that if there was rust inside the basket, to go ahead and replace the basket. Replaced the basket and tested the unit. The unit is working as designed with no cracks, scrapes, or rust present upon testing. The unit is working as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Del Valle, TX 78617
Tyler L
Job Details: 03/21/2022
"Arrived on site for install of previously diagnosed parts. Installed new door switch and control. Tested unit and it is starting up without throwing the error message. Tumbling and heating well. No issues at this time, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78681
Wesley
Job Details: 03/21/2022
Arrived onsite and found failed adjusters. Repaired with adjuster kit. Unit is now operating as designed. Ordering toe kick fastener to be sent D2C. ; ordrng 1 W10503548 (Fastener)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM00
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
"Arrived on site ,replaced icemaker . Ran harvest and fill test , all connections are dry . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID COOKTOP
Model KGCC766RSS01
Near Georgetown, TX 78628
Vincent
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed parts, disassembled unit and removed burners, removed top and replaced igniter harness, reassembled unit, tested unit and operating as designed, no gas leaks detected.
We serviced a
WHIRLPOOL WASHER
Model ATW4675YQ1
Near Wimberley, TX 78676
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit getting out of balance and walking, found suspension rods needed replacing, I replaced suspension, unit tested good."
We serviced a
WHIRLPOOL FREEZER
Model WRS555SIHZ06
Near Georgetown, TX 78628
Lou
Job Details: 03/21/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Customer advised that they could hear a clicking noise coming from the unit before it stopped cooling. I pulled the unit out onto my floor protector and tested the compressor. I found the windings within ohms range. I placed a start device/capacitor on the compressor and the compressor came on and began to make a loud clicking noise and then shut off. I am ordering the compressor, UV dye drier, access valve, R600 kit, Nitrogen kit, LOKRING kit, and CNOTE-3HOUR JOB. Office to schedule return service. No water leaks observed during service and unit left unplugged for safety. ; ordrng 1 LOKRINGKIT (LOKRING KIT) and 1 NITROGEN (Nitrogen) and 1 R600KIT (R600 KIT) and 1 W11504433 (LOKRING-HEAT LOOP TO DRIER) and 1 W11504447 (LOKRING CAP TUBE TO DRIER) and 1 W11504415 (LOKRING SUCTION LINE TO COMPRESSOR) and 1 W11504431 (LOKRING HIGH PRESSURE SIDE TO COMPRESSOR) and 1 W11506619 (LOKRING PROCESS TUBE,TO,COMPRESSOR) and 1 W11370574 (Compressor kit) and 1 WPW10143759 (UV DYE DRIER) and 1 TJ90SF8404 (Access valve) and 1 CNOTE (3 hour job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near San Marcos, TX 78666
Noah D
Job Details: 03/21/2022
"Arrived on site to inspect unit for making a loud noise when ice maker harvests ice. Upon inspection found the ice maker was working normally but did seem to have trouble popping out the cubes and clicked, we have replaced ice-maker already. Ordering control in case we have heater relay shorted. Ordering control and returning with ice maker. Office to reschedule ; ordrng 1 W11203289 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78748
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for unit coming toward when pulling rack out. Found screws had come off the brackets. Installed new screws test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Jacob
Job Details: 03/21/2022
"Arrived onsite for unit over frosting in the refrigerator once again. Did look at the back of the refrigerator and saw that it had frost buildup at the back of the refrigerator. Did not find the drain was clogged. Did not have the ui panel control and that the unit needed to be unthawed before returning. Returning with all parts as fan scroll may need to be replaced if the fan it stuck since it is frozen up and the thermistor to be replaced once again. Spoke with claims and said that the ui panel control can be covered underneath the previous P&L still and customer does not have to pay any fee at this time. Ordered part, office to reschedule. ; ordrng 1 W10798790 (Ui panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Hutto, TX 78634
Wesley
Job Details: 03/21/2022
Arrived onsite and tested unit for leaking and throwing codes. Found unit not leaking during testing. Cleared codes. Advised customer that if symptoms recur sump and motor will need to be replaced for slow leak. All checks good at time of service. ; O-emld tckt
We serviced a
MAYTAG FREEZER
Model DNF20J
Near Wimberley, TX 78676
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit making a noise and leaking water. Found defrost drain line was clogged, I defrosted drain line and cleared clog, unit tested good. I could not duplicate noise at time of service, I gave owners a couple of tips if it happens again. Its possible its the compressor going out from the type of noise the owners are describing.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Killeen, TX 76542
Tyler
Job Details: 03/21/2022
Arrived on site for microwave not heating. Upon arrival from complaint and found the photos of the door switches. Then found at magnetron capacitor and I was not working correctly and magnetron showed signs of internal damage with bent fins as well as damage magnets.. After replacing all three I found at the house voltage transformer was still failing. Will need office to reschedule with customer if AHS approved further repairs.; ordrng 1 W10832024 (Thrm fix) and 1 W10836753 (Transformer) and 1 W10269232 (Thrm fix) and 1 Cnote (Needs ahs autho)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Austin, TX 78754
Jacob
Job Details: 03/21/2022
Arrived onsite for unit not heating hot enough. Tested the unit. Unit tested good on all burners and the oven is working with no issues. Called tech line. New coils have a temperature sensor in the middle of the unit that shuts off when it gets too hot to keep from any grease fires from happening. Said there nothing to be changed on the unit as it is working as designed. That management will need to find an owners manual to look up how the new coils work on this unit. Spoke with Bruce got sr#7733231224. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78702
Luis
Job Details: 03/21/2022
"Arrived on site. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator,compressor and a uv drier, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Leander, TX 78641
Justin
Job Details: 03/21/2022
"Arrived on site for a washing machine throwing an F6E2 error and then not powering on. I tested the unit and found the console not lighting up or powering on. I was able to get it into diagnostics mode and found stored error code F6E2 for UI communication error. However, none of the buttons worked again after that. I checked voltage at the wall and found it good. I then checked voltage at the control to the UI and found a good 5VDC going to it. This indicates a bad console. I gained access to the bottom of the unit and found significant gearcase oil. I removed the rotor and found more oil under. I also found significant play on the gearcase shaft. This indicates a faulty gearcase. I gave the customer two quotes of one with just the console and the other with the console and gearcase. I informed the customer that the gearcase is starting to go bad, but the immediate repair is the console. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Hutto, TX 78634
Wesley
Job Details: 03/21/2022
Arrived onsite and completed repair by replacing ACU. Unit is now engaging the clutch as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect washer not getting cold water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and manually tested the valve and found the cold water valve closed. Customer provided a copy of their closing documents. I removed and replaced the valve housing and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WOS72EC0HS02
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site to inspect oven not heating properly, set unit to preheat 350?, took 3 temperature reading had a average of 367? calibrated down 15?, also instructed CX that unit has to be connected to WiFi to receive new updates and for clock to keep accurate time."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Austin, TX 78730
Matthew
Job Details: 03/21/2022
"Arrived onsite for ice machine producing small thin ice cubes. Upon arrival tested unit. Found faulty valve. Minimal water entering unit not filling reservoir.Replaced valve. Tested unit and water flow has been restored. Unit is functioning properly. Md recommendations to customer on adjustment to drain system. Unit has no drain hose, water free flows into small standpipe in rear floor. Customer will look into it. No leaks present at this time. Job complete"
We serviced a
KITCHENAID OVEN
Model KEBS107SSS00
Near Austin, TX 78726
Matthew
Job Details: 03/21/2022
Arrived onsite for oven broil not functioning. Upon inspection found element failed in several places. Replaced broil element and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDT03FTSS0
Near Austin, TX 78726
Matthew
Job Details: 03/21/2022
Arrived onsite for dishwasher door falling down. Upon arrival found left and right hand side spring holders failed. Quoted customer for link kit. Was able to retrieve springs. Completed repair and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78737
Leonardo
Job Details: 03/21/2022
Arrived on site to test unit for left front burner not igniting correctly. Test unit and found burner taking long to ignite. Will order new burner head and cap and igniter. Unit is pretty tight will need 2 hour 2 man job office to reschedule ; ordrng 1 W11344538 (Burner cap) and 1 W11344539 (LF burner) and 1 W11573760 (LF igniter) and 1 2hour (2 hour) and 1 2man (2 man)
We serviced a
WHIRLPOOL RANGE
Model WPW10207928
Near Killeen, TX 76549
Tyler
Job Details: 03/21/2022
Arrived on site for range not allowing oven controls or UI input. Upon arrival confirm complaint and after further inspection found that half of the UA membrane was unresponsive although there was no damage to any of the ribbons or ACU display. Office to reschedule with customer once availability of Ui membrane is known WPW10207928.; ordrng 1 WPW10207928 (Membrane)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Marble Falls, TX 78654
Cliff
Job Details: 03/21/2022
Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ03
Near Georgetown, TX 78628
Gerry C
Job Details: 03/21/2022
"Arrived to inspect no water. I found the unit initially dispensed for several seconds and then the water stopped. I removed the unit from its mounting and discovered the supply to be the issue. The supply line was clear, but when turning the valve in, it only provided a very slight trickle of water. I advised the CX to contact a reputable plumber to correct the issue with the water supply and/or valve. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model GHW9300PW2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
Arrived on site to replace MCU for washer. Replaced motor control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
Luis
Job Details: 03/21/2022
"Arrived on site. Found loud noise from both door hinges when door is opened at 90? replaced bushings,hinges and extensions,tested door operation good noise no longer present. Found defective leds in both set of series,per tech support replaced all leds in fresh food and freezer section. Powered unit on all leds working as designed"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Austin, TX 78704
Luis
Job Details: 03/21/2022
"Arrived on site for leaking. Found excessive icicles in freezer section,removed icemaker icemaker running through a double fill ordering a new icemaker and valve incase needed. ; ordrng 1 W10790819 (Icemaker.) and 1 W11243758 (Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Hutto, TX 76574
Wesley
Job Details: 03/21/2022
Arrived onsite and found unit not cooling well in the fresh food section. Found fresh food thermistor out of range causing short cooling cycles. replaced evap cover kit. Unit is now operating as designed. ; ordrng 1 W11395558 (Rc evap cover)
We serviced a
WHIRLPOOL VENTHOOD
Model KXD4636YSS4
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for no pull in vent, tested unit found unit is powering on but pull really weak, due to improper installation, the vent exhaust flaps are not opening, advised customer to contact installers to fix issue, unit itself is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Belton, TX 76513
David Z
Job Details: 03/21/2022
"Arrived on site to diagnose refrigerator making loud noises at times. Tracked noise down to icemaker fill. When the icemaker hits the fill part of the cycle you can hear it dispensing water abnormally loud. The water dispenser doesn't make any abnormal noise, only the IM fill. Ordering a new double valve, pressure reducer and fill line due a possible imperfection in the line or valve, and if those do not resolve then we can install the pressure reducer. Office to schedule when parts arrive. ; ordrng 1 W11415785 (Fill Tube) and 1 W11548535 (Dual Valve) and 1 8212547RP (Supply Line) and 1 W10786952 (Pressure Reducer)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Austin, TX 78756
Jacob
Job Details: 03/21/2022
Arrived onsite for unit not completing a cycle. Tested the unit. Unit tested good. Could not duplicate the issue that the tenant was having. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Austin, TX 78756
Jacob
Job Details: 03/21/2022
Unit is in 125. Arrived onsite to replace the capacitor to the unit. Replaced part. Tested the Unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78704
Kevin
Job Details: 03/21/2022
"Arrived on site and inspected dishwasher and found standing water in tub, found check valve is stuck in after clearing it also found no high drain loop installed. Have to correct in this Dishwasher is draining properly, job complete"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS07
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/21/2022
"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. Confirmed the customers complaint and found the compressor starting and stopping within 15 seconds. Checked amp draw on the unit and found the compressor pulling 8 A when it was trying to run. This would indicate a field compressor. Ordering compressor, dryer, and coupler for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule return visit for two hours.; ordrng 1 W11480426 (Compressor) and 1 W11490399 (Drier) and 1 W11506635 (Coupler) and 1 Lokringkit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78704
Kevin
Job Details: 03/21/2022
"Door handle is missing and will need to be ordered, took pictures ; ordrng 4 WPW10661886 (Screw)s and 1 W11450223 (FRZR handle) and 1 W11450223 (Ff handle)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Marble Falls, TX 78654
Cliff
Job Details: 03/21/2022
Arrived on site to diagnose a washer that is not spinning properly. Tested all parts and components and found no failures to unit at this time. Noted out of balance load error saved in control. Advised customer on findings and best loading process to improve performance. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW6800WW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
Arrived on site to diagnose a washer that is shaking during spin. Found hub assembly worn out and suspension failing. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW3
Near Marble Falls, TX 78654
Cliff
Job Details: 03/21/2022
Arrived on site to diagnose a dryer that is not starting. Found low incoming voltage error saved in control. Advised homeowner on findings and electrical issue will need to be addressed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Buda, TX 78610
Tyler L
Job Details: 03/21/2022
"Arrived on site for complaints of no ice. Found broken wires on harness under FC door hinge, took picture. Quoted customer 1128.98 for new FC door, and 286.50 labor. Customer is not willing to pay for the repair, he is going to attempt to get a parts and labor concession. Ordering part; ordrng 1 LW11037733 (FC Door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Round Rock, TX 78664
Joe Z
Job Details: 03/21/2022
"Arrived onsite WATER GOES IN AND CAN DRAIN, BUT BOTH ARMS ARE NOT ROTATING AND SPRAYING. Upon arrival ran unit on diagnostics. Unit fill correctly but wash motor energizes but does not pump water through spray arms. Need to replace sump and motor. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW
Near Bastrop, TX 78602
Noah D
Job Details: 03/21/2022
"Arrived on site to inspect unit for making a screeching sound when being used. Upon inspection found the unit was making the sound when agitating and not spinning, ordering gear case and needed parts. Office to reschedule ; ordrng 1 W11423758 (GEARCASE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Cedar Park, TX 78613
Justin
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed parts, I installed the new harness and then tested the unit. I found the unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Belton, TX 76513
David Z
Job Details: 03/21/2022
"Arrived on site to diagnose refrigerator not dispensing ice. Checked auger and can hear motor running but no bucket movement. Found the auger shaft missing. Ordered auger shaft. Return visit set for 3/25.; ordrng 1 W11509548 (Motor shaft)"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Leander, TX 78641
Gerry C
Job Details: 03/21/2022
"Arrived to check oven temps. The CX had an inspector test the unit and were advised that it was incorrect. I started a 350 test with an internal temperature of 74 degrees, measured with a K-type thermocouple and placed center mass within the oven chamber. After 12 minutes, it claimed the 350 preheat at 402 degrees and declined. Heating engaged at 324 and reached 374. I advised the CX that the unit is heating and cycling as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/21/2022
"Arrived to inspect leak. I found the adapter fitting for the fill line had been overtightened, likely during installation, and I removed and replaced . I tested the unit and the leak issue was fully resolved. During inspection, I found the UI had come unbonded and was bubbling up. The outer tub seal was deformed and would not stay in place. No leaks observed after repair.; ordrng 1 W11460908 (Console) and 1 W11165091 (Outer tub seal)"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to replace previously diagnosed control, drain pump and actuator, tub had 6 inches of water that needed to be removed , replaced control and shorted drain pump, shift actuator was not need, test unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Cedar Park, TX 78613
Justin
Job Details: 03/21/2022
Arrived on site for a dryer with the heat sensor coming loose. Upon further inspection I found the electrodes not attaching to the vent grill properly. I installed new electrodes and grill. I then tested the unit and found it working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
"Arrived on site replaced , element , vent and valve . Unit is now filling and washing properly . Ran diagnostics wash all checked normal. No water leaks detected at time of service. Instructed customer to run a clean cycle before use . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBW00
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect refrigerator ice maker not shutting off and overflowing the ice bin with ice. Upon further inspection, I found the ice maker arm in the on position. I found that it was not attached to the ice maker correctly causing it to dangle and the ice maker not bot to recognize that the bin is full. I reattached the arm and tested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/21/2022
"Arrived to inspect orange flame. I found that all burners had a light tinge of orange on the outer flame kernel, but it was very minimal and present at all burner settings, from the highest to the lowest, which indicates the presence of impurities within the gas flow. I advised the CX of my findings and that it is common on newly built homes and one cause can be excessive pipe dope caught within the supply lines during installation and it should clear on its own. Operational test good, no gas leaks detected during service."
We serviced a
GE REFRIGERATOR
Model GSH25JSDBSS
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site for Refrigerator not cooling. Inspected unit and work. Found ice buildup on evaporator. Activated defrost cycle. Found heater not activating. Measured resistance on defrost circuit and found failed heater and defrost sensor. ordrng 1 WR50X10065 (Defrost sensor) and 1 WR51X10055 (Defrost heater)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
Arrived on site for burners turning on and turning off . Found burners and oven heating properly. Explained to customers its normal. For burners to cycle on and off during heating . No error codes . No other issues found with range . Job complete .
We serviced a
JENN-AIR COOKTOP
Model JEC9536BDR
Near Killeen, TX 76542
Tyler
Job Details: 03/21/2022
"Arrived on site for cooktop not allowing the front right and back right burners to function properly. Upon arrival confirm complaint and after further inspection verified a stable 240 V connection. Ive been found that the main cause of the two burners not functioning was the two failing infinite switches to the burners them selves. the following parts are needed: WP74008252, WPW10185284"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Austin, TX 78750
Matthew
Job Details: 03/21/2022
Arrived onsite for dishwasher leaking. Upon arrival found unit was leaking from sump and motor. Replaced motor and tested. No leaks present at this time. Unit is functioning properly. Job complete
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78748
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit not starting, found loose start switch, I put switch back in place, unit tested good
We serviced a
WHIRLPOOL WASHER
Model LAT2600AAE
Near Austin, TX 78738
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit not spinning and draining, found belts slipping on pulley, I cleaned pulley from motor, tested good. No charge to customer due to call back period."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the broil burner and ignitor failures, I removed and replaced both parts and tested several times. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Georgetown, TX 78628
Lou
Job Details: 03/21/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=23 as the unit was coming out of defrost mode. I placed my gauges in the unit and found the unit pressures are good (0/120). I placed the unit in diagnostics and tested the fans and found the RC evap fan motor not working but getting voltageI am,ordering the RC fan harness and scheduled return service for 03/28/22. Unit was left unplugged to defrost and no water leaks observed during service.; ordrng 1 W11033168 (RC evap fan)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76502
David Z
Job Details: 03/21/2022
"Arrived on site to follow up on washer that had lost power and wouldn't run. Replaced control, motor, capacitor to restore function. Found outlet in laundry room was still dead and needs to be resolved by an electrician. Ran unit on extension cord and verified proper function. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit not level and not heating properly, found feet needed to be adjusted and the temperature was on low. I leveled unit and adjusted temperature to high, unit tested good."
We serviced a
GE REFRIGERATOR
Model GYE22KSHFSS
Near Georgetown, TX 78628
Gerry C
Job Details: 03/21/2022
"Arrived to inspect RC too warm. I found the FC at 7.2 and 19.2 lower RC with 63.7 upper RC. I found the RC fan would not engage within service test mode and the evaporator was full of ice. The CX will defrost the unit for 48 hours and well return to complete service.. I advised the CX in towel placement and to periodically check for moisture to protect the flooring. No leaks observed during service."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Austin, TX 78704
Kevin
Job Details: 03/21/2022
"Washer will need Rebuild it was dropped and tub is broken, took pictures. 2 hours needed, not 2 technicians.; ordrng 1 W10681513 (Tub) and 2 8193716 (Legs)s and 1 WP8269145 (Mounting bracket) and 1 W10899563 (Wash motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Austin, TX 78754
Jacob
Job Details: 03/21/2022
Arrived onsite for unit leaking water. Looked at the unit and did find that the bottom of the freezer had a layer of ice. Cleared the ice. Found that the tube for the water to the ice maker needed to be re aligned with the ice maker and fill tube. The ice Maker called for water and water did not leak from the ice maker. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78759
Kevin
Job Details: 03/21/2022
"Arrived on site and found washer is unplugged, after reconnecting to power drain is running and control will not reset. Replaced control and ran a calibration cycle and washer is now operating properly, no water leaks detected at time of service, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Georgetown, TX 78626
Vincent
Job Details: 03/21/2022
"Arrived on site for cooktop FR burner not igniting, inspected unit, tested all burners, FR burner was clog up with food particles on the Orifice, cleared orifice and tested, unit working as designed, explained to CX of problem and how to prevent it again, no gas leaks detected during service."
We serviced a
WHIRLPOOL COOKTOP
Model KCES556HSS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/21/2022
Arrived on site to install new glass for cooktop. Found new glass top did not come with bezels. Ordering bezels and return date set for 3/28.; ordrng 5 W10853046 (Bezel)s
We serviced a
WHIRLPOOL VENTHOOD
Model KVUC600KSS
Near Kyle, TX 78640
Leonardo
Job Details: 03/21/2022
Arrived on site to replace light and bezel. Replaced parts test unit and found no power to the unit. Found outlet getting 123.4V and board getting 123.4v but not responding. Will need new board spoke with Shana part is non repairable ; ordrng 1 Partresearch (Part research)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78744
Tyler L
Job Details: 03/21/2022
"Arrived on site for complaints of frost in freezer. Found small air gap in FC door gasket. Found small amount of frost build up in freezer, close to the front by the door. Used heat gun and some silicone to remold and reseal. If issue continues we will need a new FC door gasket. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED7120HW0
Near Kyle, TX 78640
Jacob
Job Details: 03/21/2022
"Arrived onsite for unit not powering on. Tested the unit and panel would not turn on. Unit had the correct voltage. Upon further inspection, found that the wire for the control panel was not sitting in control correctly to get power. Pushed the connector down. Unit started working, unit heating with no issues. No issues at this time. Job complete"
We serviced a
GE REFRIGERATOR
Model PYE22KBLHTS
Near Belton, TX 76513
David Z
Job Details: 03/21/2022
"Arrived on site to diagnose refrigerator that was not cooling in FC. Examined unit and found no cool in FC, and back wall completely iced over. Steamed out ice to be able to access the bimetal and heater. Tested heated circuit and found heater circuit good, bimetal good. Replaced main control since heater circuit is good. Unit should now defrost as designed. Customer advised to defrost Unit 48 hours to remove remaining ice buildup in FC. Call complete."
We serviced a
MAYTAG DRYER
Model MGDC465HW0
Near Round Rock, TX 78665
Wesley
Job Details: 03/21/2022
Arrived onsite for unit not operating and found unit fuse had blown. Inspected temp and found cycling within range and unobstructed 3 foot outside wall duct which is ideal. Replaced fuse. Advised customer on findings and repair. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit not working, found no error codes, customer said Lowes is coming to exchange unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrey
Job Details: 03/21/2022
"Arrived on site to level unit, leveled unit with shims, due to very uneven floors unit was leveled to achieve the best results, if customer pulls unit out , it will have to be leveled again, at this time the customer is satisfied with results, job complete"
We serviced a
GE WASHER
Model GFW400SCK0WW
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/21/2022
"Arrived on site for customer complaint of unit leaking when not in use, found leak coming from water valve, I replaced valve, unit tested good."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Canyon Lake, TX 78133
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for squeaking noise, tested unit could not replicate noise, put unit into drain spin cycle, no noise present, customer stated that it only does it once in a while, after hearing recorded sound, that same sound was present on previous jobs with same issue, its coming from control a triac on the ACU. Per Technical Service Pointer #: W11520474, ordering control board to fix issue, office to reschedule Customers number 830-275-2279; ordrng 1 W11170317 (Control)"
We serviced a
WHIRLPOOL RANGE
Model YWFE550S0HZ1
Near New Braunfels, TX 78130
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for no heat, tested unit found cooktop heating but no heat in oven, removed back pan and found shorted L1 to element replaced terminal block from truck stock, used butt splice on shorted wire, tested unit to 350 , it is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Round Rock, TX 78665
Justin
Job Details: 03/21/2022
Arrived on site to install previously diagnosed parts. I installed the new start device and cap. I found the device still overloading and the compressor shutting down after a few seconds. I then measured amp draw and found the compressor spiking to 9 amps and then dropping after a few seconds. I gained access to the evap and found the suction side at the chassis slightly pinched off. I called techline and spoke to Austin and received SR# 7733223961. Andrew recommended to still order and install a SS. I sent Andrew the pictures to Andrew. I am ordering all SS components. Office to reschedule with SS tech and a 2 hour call. ; ordrng 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 LOKRING) and 1 W11504431 (7/5NRMS00 LOKRING) and 1 W11506619 (8NKMS00) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 LOKRINGKit (LOKRING Kit) and 1 R600 (R600) and 1 W11546692 (Evap) and 1 W11504448 (5/1.8 NR AL 00 LOKRING) and 1 W11506620 (8NKAL00 LOKRING)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78753
Joe Z
Job Details: 03/21/2022
Arrived onsite for unit leaking water.upon arrival ran unit on diagnostics and found drain issues. Found drain filter blocked with lots of debris. Cleared the debris. Found water leaking from dispenser. Found clogged due to some hardening of detergents. Ran quick cycle and found water leak from underneath bellow. Found a hole in the bellow. Replaced the bellow and test the unit. No leaks are detected. Unit is operating as designed.
We serviced a
GE REFRIGERATOR
Model GNE29GSKFSS
Near Spring Branch (unincorporated community), TX 78070
Andrey
Job Details: 03/21/2022
"Arrived on site to replace previously diagnosed main control board, replaced control board tested ice maker ice maker called for water but did not receive any, disconnected water line going from valve to filter activated test 58 but valve would not open just made a buzzing noise, valve receiving proper voltage, will need inlet water valve to get ice maker to work again, Office to get authorization and reschedule; ordrng 1 WR02X13684 (Filter manifold) and 1 WR57X27527 (Inlet water valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB0
Near New Braunfels, TX 78130
Andrey
Job Details: 03/21/2022
"Arrived on site to test unit for, no lights, tested unit found shorted under microwave light socket, replaced part, light still doesnt work, need control board to fix issue, ordering control board,office to reschedule ; ordrng 1 W11342846 (Control board)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Pflugerville, TX 78660
Scott
Job Details: 03/21/2022
Arrived on site for dryer door not closing . Found door catch had broken . Replaced catch . Door is properly closing and staying closed . No lint build up at time of service. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Austin, TX 78703
Luis
Job Details: 03/21/2022
"Arrived on site. Found some mold on tubing and housing,ran diagnostics pump not sending power to valve due to defective water sensor. Replaced pump assembly and cleaned all tubing and accessible parts.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78724
Tyler L
Job Details: 03/21/2022
"Arrived on site for complaints of loud screeching noise. Found missing bolt on cam, causing the gears to slip and bind up. Installed new cam and secured the bolt. Tested unit and it ran through all tests with no issues. Unit is agitating and spinning properly. No water leaks detected, job complete."
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Killeen, TX 76542
Tyler
Job Details: 03/21/2022
Arrived on site for dishwasher not functioning correctly. Upon arrival found no errors in diagnostics but unit would randomly switch between settings on its own at random. Acu and UI control sent with damaged in packaging. Was able to reschedule customer for March 28 of 2022 in order to complete repairs with new UI and ACU; ordrng 1 WD21X24900 (Control) and 1 WD21X23463 (Ui)
We serviced a
GE DRYER
Model DVL223EB4WW
Near Leander, TX 78641
Justin
Job Details: 03/21/2022
"Arrived on site for a dryer making a loud noise and not heating. I tested the unit and found a loud rumble and the tub skipping around when spinning. I found the bearings on the unit bad. I then checked voltage at the wall and terminal block and found both good. I gained access to the element and thermostats. I found both thermostats good and the element bad. Upon further inspection I also found a visibly burnt and split harness. I also found significant lint build up and the unit will need a lint cleaning. In order to repair the unit it would need a harness, bearings, and element.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXSS8
Near Austin, TX 78731
Matthew
Job Details: 03/21/2022
Arrived onsite for dishwasher leaking. Upon arrival inspected and tested unit. Customer stated water was dripping from corners. Tested unit and found excessive suds in tub. Cleared suds. Ran additional test and could not duplicate the issue. Explained to customer proper loading and detergent use. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GZS22DSJBFSS
Near Pflugerville, TX 78660
Joe Z
Job Details: 03/21/2022
Arrived onsite for continuing issues dispensing water. Upon arrival found FCtemp set to -5 and RC set to 34 degreesFound the recently installed tank reservoir has failed and need to re order. Ordering tank reservoir office to reschedule.; ordrng 1 WR17X11440 (Tank resovoir)
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LZ1
Near Bastrop, TX 78602
Noah D
Job Details: 03/21/2022
"Arrived on site to inspect unit for a gas smell and off temps. Upon inspection found the units igniter working normally and gas valve working normally. Tested to 350 and checked real temps, unit was at 355 and tested good. Instructed customer on use. Updated safety Sr # 7733165638. Complete"
We serviced a
GE DISHWASHER
Model PDWF880R10SS
Near Austin, TX 78732
Brandon
Job Details: 03/21/2022
"Arrived on site to replace sump, gasket and cap for leak, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76549
Tyler
Job Details: 03/21/2022
"Arrived on site fridge leaking. Upon arrival information I started forming around air vent but nothing was clogging drain line, evaporator, fan air flow or door seals. after further inspection I found the liner to both rc and fc fully separated in multiple areas causing major gaps in gasket as well as overall frame. Will need to call techline to document issue further. ; ordrng 1 Cnote (Need to call techline)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78754
Jacob
Job Details: 03/21/2022
Arrived onsite for the unit not having power. Checked the bottom of the plug box of the dishwasher and found that all Che good. Found that the breaker was not in the on position to give power to the unit. Turned the power on. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 03/21/2022
"Arrived on site to inspect oven door not staying open. Upon further inspection, I tested the oven door and opened it up to 90 degrees and when I let go of the door, it began to close on its own. I disassembled the door and found the glass pack missing a pane of glass. I found the part screened for today was the incorrect part. I am ordering the glass pack and office to schedule return service due to the availability of the part. ; ordrng 1 W11455086 (Glass pane)"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Temple, TX 76502
David Z
Job Details: 03/21/2022
Arrived on site to diagnose washer with broken latch. On arrival found the strike has broken off. Replaced strike. Retested and found unit is working as designed. Call complete.