"Arrived on site to test unit for not cooling properly, tested unit found FC is cooling good but RC is not, inspected and found failed damper, replaced and tested unit is now running as designed no leaks detected job complete installed W11645127"

"Arrived on site to inspect washer continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control. I attempted to calibrate the machine, however the motor failed to run and just hummed. I was able to rotate the motor by hand as the machine was trying to run and the basket was able to move slightly however the motor is not able to rotate the basket on its own. I am ordering the motor and capacitor. Office to schedule return service. No water leaks observed. W10890624 W11614512 W11629601; ordrng 1 W10890624 (Motor) and 1 W11614512 (Capacitor)"

Arrived onsite for a washing machine that won't drain. Inspected unit and work area. The customer advised that he attempted to remove the drain pump filter and found that was not the issue. Visual inspection of their drain pump indicated.The drain pump was partially broken. I replaced the drain pump and still had the same issue. I had to manually drain the unit by hand and replaced the main control. I tested the unit and found the unit.Begin to work and operate as designed with no leaks present during. Call complete. WPW10605427 and W11201285.

"Arrived onsite for KTTS505ESS2 loose container due to broken welds . Repaired with new container WPW10451276 and used sheet metal screws to secure weak points on new container. Unit is now factory secured, tested stability with customer and advised customer on procedure."

Arrived on site with new 3rd level stops. Installed new stops. Verified operarion. Call complete.

Arrived onsite for a washing machine that won't drain. Inspected unit and work area. The customer advised that he attempted to remove the drain pump filter and found that was not the issue. Visual inspection of their drain pump indicated.The drain pump was partially broken. I replaced the drain pump and still had the same issue. I had to manually drain the unit by hand and replaced the main control. I tested the unit and found the unit.Begin to work and operate as designed with no leaks present during. Call complete. WPW10605427 and W11201285.

"Arrived onsite for temperature issue. On arrival customer stated unit had a couple issues. One morning the freezer was completely frozen/frosted and the door wouldn't open. Then after that the unit stopped cooling. Unit was thawed on arrival. Checked pressure and found equalize at 25psi. Compressor is running fine. Charged system with nitrogen and found no signs of leakage. Possibly has a small internal leak as unit ran for over a month with no issues. Replaced drier, vacuum down system and recharged. Pressure steady. If symptoms persist may need to contact techline. Job complete"

"Arrived on site to replace previously diagnosed parts. I replaced idler and belt. Found noise was still present, I found noise coming from roller wheels. I replaced roller wheels, unit tested good. Parts usedwp6-3700340 12001541 (x2) and wp33002535 customer not on site to sign"

"Arrived on site for right side door issues. Found when closing left door right side door pops and stays open,removed top cover found loose bolt to hinge,bolt stripped in hinge and rounded out cam on extension. Replaced hinge and extension assembly tested door operation unit working designed. Wp2307857,W11673500; used 1 W11673500 (Hinge) from stock"

"Arrived on site to test unit MFW7020RF0 for reported error code F8E1 (long fill). Inspected water supply lines and pressure hose and found no restrictions, kinks, or cross-connections, and verified water supply was adequate and not crossed. Customer stated that the error typically appears during the rinse cycle. Upon further inspection, found the drain line inserted approximately 2 feet into the standpipe, which exceeds Whirlpools installation specifications and caused a siphoning effect during the rinse cycle, allowing water to drain from the tub while the unit was filling, resulting in the control registering a long fill condition. Per Whirlpool guidelines, the drain hose should not extend more than 6 inches into the standpipe, so the drain line was adjusted to the proper depth. Retested the unit and confirmed it is now operating as designed. Customer was advised to connect the unit to Wi-Fi so it can receive available software updates and maintain optimal performance. Unit tested properly, operating as designed at this time, and job is complete."

Arrived on site to inspect dryer making noise during operation. Upon further inspection I found that the source of the noise was the vent hose rattling on the back of the machine a wall. I adjusted the vent and applied sound padding so there is not sound from vibration. The noise is no longer present. I tested the dryer and it is operating as designed. W11113654

Arrived onsite for unit 5058 WRS331SDHM08. Correct ice splatter issue causing the fan space to freeze. Unit is now operating as designed. No parts. Advised maintenance on findings.

"Arrived on site. Ran diagnostic weak water flow from valve,pump shutting off water early,grid cutter lines wavy and burned traces. Replaced water valve,recirculating pump,grid cutter and bin thermistor ran diagnostic good water flow no leaks,pan filled correctly,unit passed all other diagnostic test. W10919199,wpw10511923,w11542867,w10897719"

"Arrived on site to test unit for gas smell, contractor stated that there is a strong gas smell when turning off the oven, tested unit found air gas mixture valve is open to much causing only the left side of the burner to ignite, adjusted valve and tested unit is now running as designed called safety to document SR#7742382839, no leaks detected job complete no parts installed"

Arrived onsite for dryer not drying well and found unit operating properly on the dryer side but no airflow. Advised that the duct needed to be cleaned to restore function. No parts.

"Arrived on site for no ice. Ran diagnostic failed recirculating pump,broken wire on grid cutter,replaced recirculating pump,grid cutter and bin thermistor, ran diagnostic all test passed. Customer unavailable for signature. W10919199,wpw10511923,w11542867"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11607637"

"Arrived on site for a dryer (WED4950HW0) tripping the breaker. Verified good voltage at the wall, but the breaker tripped immediately upon plugging in the unit. Found a miswire at the terminal block where the neutral was connected to the ground. Corrected the wiring and tested the dryer. The unit now heats and tumbles as designed"

WED4950HW0 dryer not running. Found good power and good fuse. Determined timer shorted and not sending power to the motor. Replaced timer WPW10185982 Unit is now operating as designed. Advised tenant.

Arrived onsite for fridge cooling issue ART308FFDM11. Made basic checks. 0f 8nnfreezer and 37f in fridge no obstruction or condensation from gapping. All checks good. No parts. Unit is operating as designed.

"Arrived on site to test unit for no ice production, tested unit found unit started to produce ice since morning, customer stated that he turned ice maker on off and it reset its self, advised customer to monitor, unit is running as designed no leaks detected job complete no parts installed"

Arrived on site for drain pump always running. Control was diagnosed and ordered. Verified pressure switch clear. Installed new control. Ran calibration mode. Ran automatic test cycle. Working as designed. No leaks. Call complete

"Arrived on site for customer complaint of smell coming from washer. No error codes in unit, found sulfar smell due to incoming water. Instructed customer to contact water company. Unit tested good."

"Arrived on site for customer complaint of drain pump running constantly, found issue with control board. I replaced control, unit tested good. Part used w11603811"

"Arrived on site for customer complaint of burning smell. Found unit working as designed, but found lots of grease and food particles on wave guide and inside unit. Advised customer to clean unit. Called safety to document. SR 7742386462"

"Arrived on site for customer complaint of little fan piece falling off after 1 use of reattached from last visit. Found issue with manifold, Ordering manifold. ; ordrng 1 W11677712 (Manifold)"

Arrived on site to replace previously diagnosed parts. I replaced control. Unable to test due to unit being in storage

"Arrived on site to replace previously diagnosed element and switch, replaced parts and tested unit is now running as designed job complete installed W11129442, W11747429"

"Arrived on site for water leaking. Per customer water filled bin and started leaking,at time of visit unit not powering on diagnosed a defective external drain pump,replaced pump ran water through system water drained checked all connections no leaks ran diagnostic all test passed. W11539855"

"Arrived on site to test unit for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not starting. Upon arrival customer stated unit stopped mid cycle and would not restart, with lid latch remaining in the locked position despite the lid being open. Verified condition and confirmed latch remained engaged without the strike inserted. Entered service mode and found lid would not unlock. Replaced lid latch (W11307244) and performed operational test, lid lock now functions as designed. Ran a complete diagnostic cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not cooling. Upon arrival customer stated display began showing dashes and cooling stopped. Inspected unit and confirmed jazz board displaying dashes instead of temperature settings and unit is at room temp. Cycled power with no response to input from board. Replaced jazz board (WPW10503278), applied power and programmed unit to code 12. Cycled power again and verified compressor engaged along with all other components. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site. Removed cover found broken wire on grid cutter,ran diagnostic pump shutting off water fill early. Replaced grid cutter,recirculating pump and bin thermistor ran diagnostic all test passed. W10919199,w11542867,wpw10511923"

Arrived onsite for freezing produce and tested temps. 43f top shelf and 13f in freezer. Adjusted baffle to reduce speed of osmosis due to complaint of freezing produce in fridge cabinet. Explained findigns to home owner. No parts. Unit is in good working order. Removed tape that was partially covering the thermistor. Signer not available.

"Arrived on site to inspect dryer with no power. Upon further inspection, I checked the breaker to find it's a GFCI breaker, and it was tripped. I cycled power to the unit and tested it, and the unit is operating as designed. I allowed the unit to operate for approximately ten minutes with no failures and no error codes. Tested several times with no failures. Advised the customer that should the breaker trip again to contact their builder and have the breaker replaced. Unit is operating as designed, and no lint observed during service, job completed."

"Arrived on site to unit 7110 for making noise. Upon arrival inspected, unit is unplugged. As soon as power is restored, drain pump begins running continuously. Ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control per Technical Service Pointer #: W11766193. Replaced control W11607637. Test unit and is operating as designed. No leaks present. Job complete. Use S Code: S153EB"

"User error, customer unaware washer is not supposed to actually fill all the way up with water like a top load will. Ran diagnostic cycle and regular rinse and spin cycle to confirm noise issues with washer. Job complete."

"Arrived on site to diagnose a chest freezer (WZC5216LW0) not cooling. Found the unit unplugged and open on arrival. Plugged it in and noted the compressor failed to start, with the inverter blinking 4 times indicating failure. Tested with a second inverter and got the same error. Checked the system and found good equalized pressure. Discharged the system, then replaced the compressor with part numbers W11599968 and W11506635. Pressure tested and confirmed no leaks. Vacuumed down and charged to 98g R600. Tested the unit and confirmed it was cooling as designed."

"Arrived on site to follow up on washer that is only running hot cycles. On arrival I tested unit in diagnostic. Found issue either with control, or tech sheet marked incorrectly. I did find that after running diagnostics, that the water lines were installed in reverse on previous visit. I replaced the control (W11189137), and also replaced the valve (W10906602) since the threads had some damage to them. I verified no water leaks during testing, and temps match the valves. I tested several cycles and found appropriate temperatures. I did notice that i had to cycle from normal to other cycles and back in order for normal to run hot. I called tech line, 7742417817 and reported my findings. Tech line said they have not heard this issue reported before, but should customer have a repeated temp issue to swap the control again. Unit working as designed with no further failures or water leaks at service completion."

Arrived on site at apartment #7201 to install previously ordered part. Replaced control W11607637. Test unit and is operating as designed. No leaks present. Job complete

"Arrived onsite for drain pump running. Found error for pressure system failure, would not reset. Per service pointer s153eb, need to replace control board. No sn tag present, notified claims and ok to proceed. Notified maintenance to contact manufacturer for replacement tag for future service. Replaced, calibrated and tested. Unit is functioning properly. Job complete"

"Arrived on site at apartment # 10201. For drain pump running continuously, upon arrival, ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control per Technical Service Pointer #: W11766193 . Replaced controls11607637. Test unit and is operating as designed. No leaks present. Job complete. Use S Code: S153EB"

Moved to apt 5503 Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error. Replaced control. Ran calibration and diagnostics test wash. All checked normal. Maintenance not on hand to sign ticket . Job complete Part used w11629601.

"Arrived onsite for drain pump running. Found error for pressure system failure, would not reset. Per service pointer s153eb, need to replace control board. No sn tag present, notified claims and ok to proceed. Notified maintenance to contact manufacturer for replacement tag for future service. Replaced, calibrated and tested. Unit is functioning properly. Job complete"

"Arrived on site for cooktop burners not working. Knob was off when I arrived. Fiund knob was broken, used other knob in it's place and verified burners are all working. Will just need a knob, per GC. offered just knob for 81.51. Customer declined. Call complete. 162.36 Auth code: 4HY9NF"

"Arrived on site to test unit for burn marks. Upon arrival customer presented issue and inspection confirmed evidence of arcing from rack to cavity wall. Determined arcing was caused by rack positioned too close to cavity walls. Documented condition in SD. Contacted SAFETY to document SR#7742386151. Unit will require replacement of front support and application of touch-up paint. Ordering part, no parts installed, rescheduled for 09/22.; ordrng 2 W10840759 (support)s"

WRF555SDHW10 Arrived on site for a refrigerator not making ice. On arrival client said after replacing filter it stopped working then it started working. I found a bucket full of ice then I heard ice drop then I heard water valves turn on they sounded like a horn . Water valves are failing I need to reschedule water valves are needed for repair. Part didn't arrive on time I rescheduled client for 9/22/25 returning parts just in case needed no water leaks visible from main water supply. ; schdld next appmnt for 9/22 MON !

"WRF560SEHV00 Arrived on site form pervious visit to install parts. I installed icemaker, left hinge,bracket,and hinge tested product is working as its designed no water leaks visible from main water supply."

Arrived onsite for unit not heating. Verified voltage. Unit does power on and tumbles. Disassembled and inspected found broken coil on heater element. Replaced element and tested. Unit is now functioning properly. Job complete

Arrived on site for refrigerator not cooling. Found unit was not running. Advanced timer and compressor started. Good frost pattern starting up. Checked defrost bimetal it closed but opened quickly. Heater element checks good. Replaced defrost timer and defrost thermostat. Verified operarion. Call complete. R0131577

"Arrived on site to diagnose oven with error / no console display. Spoke with customer on arrival who canceled service and was going to just replace after seeing what a console cost. Call completed, no work performed."

WFES3030RS0 Arrived on site for a range that nothing is working. On arrival I found buttons were not responding also range was tripping breaker. I replaced the control board then removed the ground wire and preheated to five hundred degrees temperature reached without tripping breaker. I took amp draw only oven on it was 14.53 with all burners on high and oven on it was 39.79 product is working as its designed. I checked polarity and voltage readings were correct. I recommend client to contact the gfci breaker company for a solution for the gfci breaker. Also recommend to contact the home builder so they can replace the gfci breaker. I let client know to leave range on for one hour. I'm calling whirlpool safety Sr #7742383507

"Arrived on site to inspect the washer, not working. Upon further inspection, I placed the unit in diagnostics showing error codes F0E3-overload and F0E5-off balanced load. I cleared the code and continued with testing, and the unit is operating as designed. I pushed down on the tub assembly, and when I let go of the assembly, it bounced straight up. I advised the customer of my findings and questioned how they load the washer and if they have a water softener system. The customer advised that they do have a water softener system, and they also have a Rain Soft Clean Start system connected to the cold water. I checked the settings and found the customer is using the Load&Go detergent dispenser, along with the Clean Start system, which is overloading the detergent. Also, I found a tall basket of clothing next to the unit and the customer advised that they fill the basket to the top with clothing and are washing Queen/King sized comforters and blankets in this unit. I explained that they are overloading the basket with clothing (F0E3) and recommended that they do not wash Queen/King sized comforters and blankets in this unit and also recommended that they dont fill the basket to the top with clothing as it will put too much stress on the gear drive and cause more damage to the unit. I made recommendations for cycle settings and extra settings for each wash and recommendations for detergent use. After doing research on the Clean Start system, I advised the customer that they dont need to use the Load&Go as the Clean Start system is a detergent free laundry system that uses ozone to clean their clothing. Unit is operating as designed, and no water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the timer, and when I tested the unit, I found that it would not spin. Using my jumper wire, I jumped the lid switch and retested, and the unit began to spin and drain. I inspected the lid switch and found it was broken and removed and replaced the lid switch. I retested the unit, and it is operating as designed. No water leaks observed during service, job completed. WPW10111289, WP8318084"

Arrived on site for a dryer that is making abnormal sounds during operation. Inspected unit and work area. The customer advised that the machine has been making a noise since they got it and it has been getting progressively worse. They said they removed the vent hose to find a clip and a chunk of plastic that seemed to have come from the machine. They showed me what seemed to be the lint screen clip and a piece of the blower wheel. I gained access to the blower wheel and did confirm it was broken in two or three places. I attempted to remove the blower wheel and found it seized on the drive shaft. I chiseled off the blower wheel and replaced both blower wheel and motor. I reassembled the unit and tested the machine. The unit began to work and operate as designed with no abnormal sounds present. Call complete. W11549461 and WP697772.

"Arrived on site for ice maker, not making ice. On arrival confirmed, issue and found ice maker would not go into harvest cycle. And I replaced it with w 11700250, then tested ice maker and found it working as designed with no leaks call, complete. Tenant not available to sign"

"Arrived on site for a refrigerator (WRS315SDHM13) that is not cooling. Inspected unit and work area. The customer advised that the unit has not cooled properly since they bought it. She advised that the ice packs in the freezer has never been frozen, and the refrigerator side does not seem to be at proper temperature either. I took the temperature of the freezer and found it at 43?F. I found the refrigerator at 47?F. I checked the evaporator and found only a partial frost pattern. I gained access to the compressor and found it overly hot to touch, indicating a sealed system failure. Ordering parts and the office will need to contact the customer about a return date due to limited parts availability. No parts were installed.; ordrng 1 W11546692 (Evaporator) and 1 LOKRING (LOKRING) and 2 W11504449 (4/2 evap coupler)s"

"Arrived on site for vent hood needing light switch. Unrival found neutral wire to bulb, not properly connected and after installing switch and securing all wire connections, I found unit working as design call complete no one available to sign"

"Arrived on site to inspect dryer shutting off. Upon further inspection, the tenant advised that the unit is operating as designed. They advised that the unit began to fail approximately three weeks ago, and maintenance checked it out and checked the breaker. Ever since, it's failed one time and has operated properly for the last two weeks or so. I tested the unit for approximately ten minutes in timed dry, and the unit operated as designed. I checked for error codes and found none. I recommended that the tenant continue to monitor the unit and, if it fails again, to put in a work order, at which time we will replace the control panel. Unit is currently operating as designed, and no lint observed during service, job completed."

"Arrived on site for a dishwasher (WDF332PAMS0) not working. Found the start button unresponsive, so replaced the control with part number W11683481. Tested the unit in factory test mode and confirmed it is heating and washing as designed. No leaks detected while on site"

"Arrived on site for a washing machine model MVW4505MW0 that was not draining. Inspected the unit and work area, finding it outside in the backyard with an extension cord for power but no water access. Customer reported manually draining the unit, but it wouldn't drain or unlock the lid. Plugged in the unit and accessed the control to check resistance at the drain pump, finding it completely open. Visually inspected and saw the wire harness had split at the drain pump clip. Replaced the wire harness W11643701 and clip W11755726. Reassembled the unit and tested it in a diagnostic cycle, bypassing the fill test due to no water supply. The unit operated as designed. NO WATER LEAKS OBSERVED DURING SERVICE."

"Arrived on site to inspect washer with broken inlet valve. Upon further inspection, I found that the hot side of the inlet valve assembly was cracked. I replaced the inlet valve and reattached the water lines. Unit is now fixed. No water leaks observed during service. W11222849"

"Arrived on site for wall oven needing sensor w11598120, and w11598119. Installed Arts and tested oven and found it working as designed. During tests I also found the cabin3t has a hole in it that I informed customer needs to be filled to prevent poor airflow under unit, call complete"

"Arrived on site to inspect range with switch not operation properly. Upon further inspection, I found the the right switch had fallen back into the unit du to the screws becoming corroded and use of the switch. I am ordering 2 mounting screws and returning with prescreened parts. The knob is also broken as well and will need to be replaced. WP3400882. I am scheduling return service for 9/23; ordrng 2 WP3400882 (Screws)s"

Arrived on site to install previously diagnosed and ordered part. I installed the right RC gasket and ensured it was making a good seal. I adusted the fridge leveling legs to raise the front of the refrigerator slightly and leveled the doors. The refrigerator is now operating as designed. No water leaks observed during service. W10846057

"Arrived on site for washer not draining. On arrival confirmed issue and found harness w 11643701 broken, then replaced it and tested washer and found it working as designed with no leaks call complete"

Arrived on site for a dishwasher model WDT970SAKZ2 with a leak issue. Found detergent leaking on the right side of the door due to a cracked dispenser housing. Replaced the dispenser with part number W11412300 and ran diagnostics. No leaks detected while operating. Unit dispensed detergent properly.

"Arrived on site to inspect dishwasher not running or cleaning. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3. I verified proper voltage to the motor however the motor was not running due to becoming seized. I replaced the motor and sump assembly. I reassembled and tested the dishwasher and the dishwasher is now operating as designed. No water leaks observed during service. W11613480"

"Arrived on site to install previously diagnosed and ordered parts. Due to the intermittent issue with the microwave not heating properly, I removed and replaced the interlocks and tested and found that the microwave continues to heat intermittently. I removed and replaced the microwave ACU and retested, and it continues to fail. I contacted techline and spoke to Jonathan and advised of the complaint, my repairs, and the results of my repairs. Jonathan recommended replacing the UI due to having the F6E1 error code at the previous service call and provided SR#7742417957. I removed and replaced the control panel UI and retested, and it appears that the issue has gotten worse. I contacted techline again to report my findings and spoke to Kurt. I advised Kurt of my conversation with Jonathan and all parts installed up to this point. Kurt researched what little info there is available in this unit and researched the wiring diagram. Kurt recommended having the customer connect the unit to Wi-Fi and see if any software updates would occur in the next 24 hours and, if not, to call techline to report. Kurt advised that he noted that if the Wi-Fi doesn't work, then the file needs to be sent to engineering for review. I contacted my customer and advised them to download the Jennair app onto their phone and connect the unit to Wi-Fi and allow it to download any updates needed. I recommended that the customer monitor the unit and, if connecting it to Wi-Fi, doesn't change anything to let me know in 24 hours so I can call techline to report the findings. Job completed. W11767819, W11754874"

Arrivec on site for registration with Un even doors. On arrival confirmed issue and leveled unit found doors level. No parts needed. Call complete

"Arrived on site to test unit for noise. Upon arrival customer stated noise has improved since last repair but is still present during agitation. Verified condition with video evidence. Found gearcase producing abnormal noise and stator showing physical damage. Replaced gearcase (W11393685) and stator (W10915700). Ran calibration cycle, completed successfully. Ran diagnostic test cycle, all components engaged properly. No abnormal noises present. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not working properly, customer stated that at times it sounds like the motor is not turning off, tested unit found drain pump engaging randomly, replaced control and advised customer to monitor if any other issues arise, call us back, unit is running as designed no leaks detected job complete installed W11607637"

Arrived on site for Display keeps showing whirlpool logo and icons. Upon arrival inspected unit and confirmed issue. Power cycled unit and there is no change. Need to replace console. During replacement found the new console is white. Need to reorder black console. Customer is not available on Fridays. Rescheduled for 9/22. Customer wants sooner service and would like to be added to cancellation list. Office to reschedule ; ordrng 1 W11659261 (Console)

"Arrived on site to test unit for not excessive shaking, tested unit found suspension jumpy, replaced suspension and tested unit is now running as designed no leaks detected job complete installed W11217817"

"Arrived on site for unit not cooling. Upon arrival inspected unit found unit doing nothing no lights ,ui not working,compressor nothing. Home owner informed me some other company came out and serviced unit but ordered control from Amazon when he replaced control unit was just not cooling at the time but after replacing that when everything else stopped working. Called Pr recommend replacing control but return with some more parts cause something keeps taking out control board. Office to reschedule once parts received ; ordrng 1 W11542754 (Ui) and 1 W11529245 (Icebox fan) and 1 W11334745 (Wvap fan) and 1 W11683243 (Led midulevservice kit)"

Arrived onsite for previously diagnosed parts. I replaced the door panel and console. Unit now looks as designed. Call complete. Installed W11702836 Door and W11622495 Console. Documented photos of new door installed. Customer not onsite for signature.

Arrived on site for vent line not connected inspected unit found vent line damaged beyond repair. Spoke with builder informed him vent line will need to be replaced with new one. No one on site for signature job completed

Verified drain pump running continuously and pressure fault. Removed and replaced control board. Ran calibration and auto test and unit is working as intended

"Cx stated that there was a burning smell and drain pump ran continuously, customer also stated there was a grinding noise. Checked under unit and found belt cover worn through. This is what is causing the grinding noise, belt was fine. Smell could be from the splutch pulley rubbing on the belt housing. Replaced control and pump. Put control into diagnostics and could not calibrated, it would just shut off. Was able to run auto test. Need to reorder control and belt cover. ; ordrng 1 W11578563 (Control) and 1 W11087188 (Pulley cover)"

Found failed left hinge. Removed and replaced hinge. Rested door and it opens and closes fine and dies not fall done.

Started with model WTW4855HW3 washer not cycling. Verified it was stuck draining and checked the M&S. Replaced the control with part number w11607637. Calibrated and tested in diagnostics. All functions worked as expected. No leaks detected while on-site

Arrived onsite for unit showing F8E1. Customer stated it's when she washes comforters queen size. I found the water flows on the valve to be good. I explained to the customer that the unit is not designed to handle comforters. Customer stated she was misled by the salesman and that they said it would handle comforters. Going to document to techline as customer wishes to call whirlpool for a resolution. No leaks. Call complete. SR 7742407040.

Arrived on site for unit not producing ice. Inspected unit found ice maker no longer calling for water and completing harvest cycle. Replaced ice maker and tested customer will monitor and allow 72 hrs for a full harvest. Job completed

"Arrived on-site for WRFF3436RZ00 refrigerator not dispensing ice. Found ice stuck together and ice on the wall, likely from a seeping valve. Replaced the valve with w11548535 and tested the dispenser. The unit now operates as designed. No leaks detected while on-site"

"Arrived on-site to install ordered parts. I installed the rf and lr switch. I tested the burners and everything is working as designed. Used wpw10411934, wpw10434452."

"Arrived on site for ice dispenser issues. Tested ice dispenser found ice door not fully sealing,did inform customer ice could get stuck in ice chute due to design of ice cubes and ice chute hole,also let customer know that design of unit after unit exits a defrost cycle ice door will open to release any possible cubes that can still be in chute. Ordering ice door; ordrng 1 W11678832 (Ice door)"

"Arrived on site for no ice. Found icemaker stuck mid harvest,reset icemaker failed to return to home position, replaced defective icemaker,ran harvest test passed icemaker filled with water. W11700250"

Arrived onsite for soap left on clothes. Found customer was overloading and not adding detergent properly. Instructed customer on proper use and ran a load. Unit is functioning properly. Job complete

"Arrived on site to replace previously diagnosed part. Upon arrival replaced lower TOD (WP4449751) and applied power to the unit. Entered service mode and activated bake element, receiving proper voltage and is energizing. Ran a 350? bake cycle in both ovens, unit preheated to set temp with no issues. Unit is now running as designed, job complete."

"Arrived on site to test unit for not drying dishes. Upon arrival customer stated wash performance was poor and dishes were not drying. Entered service mode and ran test cycle, confirmed heating element not energizing. Verified heater receiving proper voltage but failing to activate. Replaced heater (W10518394) and retested, heater is now energizing. All other components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived on site for a wall eleven that is not eating properly in the upper section. Inspected unit and work area. I gained access to the rear of the machine and found one of the broil element wires disconnected from the element itself. I reassembled the unit and tested it. The unit began to work and operate as designed. Call complete. No parts were installed.

"Arrived on site to follow up on door replacement. Removed and replaced old door and verified proper fitment. Fitted and adjusted panel to door. Leveled unit. Also replaced control to resolve excessive moisture in FC post defrost. Unit now working as designed. Parts used - W10800806, W11752962."

DDT700SSN3SS Arrived on site for a dishwasher not turning on. On arrival I verified no power further inspection client had power switch off . I tested product is working as its designed no water leaks visible from main water supply no parts used.

Arrived on site to install previously diagnosed and ordered part. I installed the terminal block and reassemble and tested the oven. It is now operating as designed. W11736123

Arrived on site to replace harness and both electrode. Replaced all parts test unit and unit test good job complete.

Arrived on site to repair previously diagnosed issue. Replaced lower sensor harness and tested. Customer will monitor however customer did inform me he did a load the other day on normal and said everything dried just fine had no issues but will monitor after this repair. Job completed

"Arrived on site to test unit for door issues. Upon arrival customer stated she is having difficulty getting a cycle to start and when it does start the unit will short cycle. Entered service mode, no error codes stored. Started a dry cycle and found unit tumbling and heating properly. Restarted the cycle and motor failed to engage. After cycling power, motor engaged and unit resumed operation. Verified voltage at control connector P9-2, found 120V present when motor was running, but no output when motor failed to start, indicating intermittent control board failure. Unit will require control replacement. Additional parts will be ordered to ensure completion on return visit. Ordering parts, no parts installed, rescheduled for 09/23.; ordrng 1 W11780163 (Control) and 1 W11364931 (Motor) and 1 WP697772 (Wheel)"

WDP540HAMB4 Arrived on site for a dishwasher not dissolving detergent. On arrival client said that she thinks water might be turned off. Further inspection I found the water was turned off and also a failed motor . I replaced the motor sump then ran diagnostic product is working as its designed no water leaks visible from main water supply.

Arrived onsite for WRF555SDFZ12 and found unit was occasionally freezing food in the fridge. Made adjustments to the set temp and advised on loading for best results. Temp at time of service was 35f right by the vent. Unit is operating as designed. No parts