We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 10/14/2021
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that they found the unit leaking from a white plastic piece under the unit on the right front side. The customer was talking about the float switch housing. I placed the unit in diagnostics showing no error codes and continued with testing. The unit did not leak water. I found old water streaks on the side of the door, on the top of the door at the latch and on the tub at the top near the latch area. I removed the outer door panel and found old water streaks at the door latch on the inside of the outer door panel and more on the inside of the inner door panel. I found the streaks running down the inside of the outer door panel down to the hinge area where the customer advised the water was leaking out. I advised the customer of my findings and that it appears that something has been getting caught in between the door and the cabinet seal and water is leaking out at the top of the door. I recommended that they replace the cabinet seal. Customer advised that they would attempt to clean the gasket/seal on their own.No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDK03FTSS1
Near Austin, TX 78738
Robert
Job Details: 10/14/2021
Arrived on call for complaint of not starting cycle. Found the console is damaged.
We serviced a
GE REFRIGERATOR
Model CYE22TP3MDD1
Near Spring Branch, TX 78070
Andrew
Job Details: 10/14/2021
Arrived on site to replace compressor from previous diagnosis. Installed new run cap and start device and compressor kicked right on. Steady amp draw of .8amps. Frost pattern starting to develop nicely. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW1
Near Austin, TX 78705
Jacob
Job Details: 10/14/2021
Arrived onsite for unit making a loud noise during operation. Put the unit in drain and spin. Did not hear any noise that wasn?t normal from the unit and unit got up to the fastest speed. Just found that the unit was a little off balance. Re leveled the unit. No leaks at this time. Job complete
We serviced a
MAYTAG WASHER
Model MHW8630HW3
Near Austin, TX 78737
Robert
Job Details: 10/14/2021
Arrived on call for complaint of not dispensing. Found the customer cleaned to dispenser nozzle and it is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFG00
Near Cedar Park, TX 78613
Kayman
Job Details: 10/14/2021
Arrived onsite for refrigerator frosting up in the freezer. Upon arrival I confirmed the complaint with heavy frost and ice sickles coming down from the ceiling of the FC I found the liner and chassis separating around the FC especially on the upper left and lower right corners. I called techline to report. He advised me to seal the gaps with sealant and take before and after pictures of the gaps I used van stock part #(wp482338) and asked the customer to monitor the unit to ensure the issue doesnt return SR#7731994082. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78745
Leonardo
Job Details: 10/14/2021
We serviced a
KITCHENAID REFRIGERATOR
Model Krmf706ebs00
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/14/2021
Arrived on site to test unit for ice melting. Found no stored error codes with ice maker. Water filling as designed. Tested ice door with water and no leaks detected. Found condenser extremely clogged causing compressor to kick out on thermal. Also found drip pan was extremely bowed preventing water from draining properly. Cleaned condenser and tested unit. No damage to compressor seems to be present. Customer stated he would shim drip pan. Advised customer to monitor and on cleaning condenser to prevent damage to unit.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78732
David Z
Job Details: 10/14/2021
Arrived on site to diagnose dishwasher that was leaking. Found unit is leaking from the rear due to no seals / retainers on the heating element. Replaced element to resolve. Ran unit and verified working as designed with no water leaks. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Kayman
Job Details: 10/14/2021
"Arrived onsite for washer making grinding noises during spin. Upon inspection I found no stored error codes. I ran diagnostics and found the unit would shake excessively in spin and has a scratching noise after every rotation consistent with a filed gear case. I accessed and replaced the gear case, actuator, splutch and hub. I calibrated the unit and tested again in diagnostics. The unit is working as designed at this time with no abnormal noises and no leaks detected during time of service. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/14/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced your case and tested the unit. The unit begin to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Seguin, TX 78155
Noah D
Job Details: 10/14/2021
"Arrived on site to inspect unit for not dispensing ice, upon inspection found the unit working but not water getting to tray. Pulled tube and found a large gap in seal causing ice build up inside tube. Cleared tube and found it collapsed. Ordering new tube and silicone. Office To reschedule ; ordrng 1 W11395429 (Tube) and 1 Clearsilicone (Clear silicone)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Leander, TX 78641
Kayman
Job Details: 10/14/2021
Arrived onsite to install previously diagnosed parts. I installed the hinges and console. I tested the unit and it is working as designed at this time. No leaks detected during time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model FAQE7001LW1
Near Coupland, TX 78615
Matthew
Job Details: 10/14/2021
"Arrived onsite for dryer door not closing properly. Upon inspection found door catch missing. Catch needs replacing.Replaced parts and tested. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78132
Andrew
Job Details: 10/14/2021
"Arrived on site to test unit for no ice production. Found error code E2 and ice box fan running very weak. Replaced ice maker and fan, tested unit, unit works good. Valve filling properly. Different company has serviced unit in the past. Drip pan has been replaced. Drip pan is bowed and RC evap housing is pulled away from rear wall causing frost issues and drain freezing over. Needing drip pan, evap cover and would also like to return with evap motor with harness. Customer stated he has previous company ordering shelf. If company takes too long customer would give us a call and would need to order part (W11127833 ) Office to reschedule. ; ordrng 1 W11188493 (Evap cover) and 1 W11457241 (Drip pan) and 1 W11087438 (Evap motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Troy, TX 76579
Tyler
Job Details: 10/14/2021
Arrived on site for a washing machine that feet broke and unit was making a rubbing noise during spin. Upon arrival confirmed complaint of feet being broken I found that the chassis support was still intact and that worked I installed the new feet and re-leveled the unit after entering diagnostics I found no error codes stored but during the spin test I was able to confirm the rubbing noise. Found the cause was due to the belt stretching out and slipping on the cam and motor I was able to install a new belt reassembled and tested the unit and found the washer fully functioning as designed and no longer making any weird noises inform customer that washer is ready for use call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS1
Near Spicewood, TX 78669
Brandon
Job Details: 10/14/2021
"Arrived on site to replace sealed system components, after replacing, unit tested good, collected balance on cc. ; used 1 W11542868 (Reservoir drain pump) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS00
Near Cedar Park, TX 78613
Tommy
Job Details: 10/14/2021
Arrived onsite for refrigerator fc section frozen over. Upon arrival found fc section completely frosted. Spoke with customer on doing completely 48 hour defrost..; ordrng 1 W10667607 (Rc thermistor)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78750
David Z
Job Details: 10/14/2021
"Arrived on site to diagnose washer making a clicking sound when its agitating. Ran unit and checked error codes. Found no error codes. When unit has a load you can hear a noticeable clacking coming from the bottom when reversing directions in agitate. Replaced rotor clutch and slider to try and reduce noise. Found minimal improvement after. Called tech line and spoke with Ed, SR7731988276. Advised that unit is not leaking gearcase oil, and is running fine with no grinding or broken pieces found. Ed advised that these units will make noticeable operation sounds when agitating due to the load shifting on the gearcase, causing backlash noises. This is a normal operational sound when the unit is breaking in and loosened up. No further repair recommended since unit is working as designed and this is a normal sound. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/14/2021
Arrived on site to diagnose a range with control not operating. Found wiring harness burnt at terminal block. Harness will need to be replaced to complete repairs and return.; ordrng 1 W11458883 (Harness)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Austin, TX 78717
David S
Job Details: 10/14/2021
Arrived on site for cooktop not igniting properly. Inspected unit and work area. Upon inspection of cooktop found burner caps not seated properly. Inspected the burner heads and orifices found the clear of dubious. Then Adjusted caps and tested cooktop. found them all igniting properly at this time. Unit operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Leander, TX 78641
Tommy
Job Details: 10/14/2021
"Arrived onsite for previously diagnosed parts. Removed water from unit using shop vac, Ordering correct pump.; ordrng 1 W11399437 (Pump)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78757
Taylor M
Job Details: 10/14/2021
"Arrived on site to diagnose refrigerator not dispensing water properly, upon arrival I gained access to the unit and the customer informed me that the dispenser is working now. I verified functionality and found that upon removing the filter the flow of water was stronger than when it is on. I found that the filter is close to needing to be replaced, I instructed the customer of the filter model and the customer opted to purchase one himself. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X16DW06
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/14/2021
"Arrived on site for Not Powering On - Not Operating - Chest and Upright Freezer. Freezer was unplugged upon arrival. Customer stated it keeps tripping the outlet / breaker its plugged into inside the garage so they are leaving it unplugged for this reason. All outlets in the garage are GFCI. Tested outlet I plugged it into and it was good. Removed start device and tested windings, harness amperage, and continuity. Windings and continuity checked good. Amperage was spiking showing a bad relay in the start device that was not switching from start winding to run winding and putting a constant load on the gfci which was heating it up and causing it to trip. If it trips again we recommend that customer replace the outlet with a normal 120 outlet. Removed start device and installed new start device. Freezer running as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC2
Near Kyle, TX 78640
Kevin
Job Details: 10/14/2021
"Arrived on site and replaced console diagnosed on previous visit, after replacement washer is operating properly. Confirm operation by running a diagnostic cycle, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 10/14/2021
"Arrived on site to inspect unit for not starting and popping breaker, upon inspection found a loud snap when it popped breaker found no burn marks. Started unit and saw flashes inside motor causing the breaker to trip. Ordering motor. Office to reschedule; ordrng 1 W11497303 (MOTOR)"
We serviced a
KITCHENAID FREEZER
Model KRFF507HPS02
Near Austin, TX 78731
Luis
Job Details: 10/14/2021
"arrived on site for a defective icemaker. Replaced defective icemaker,power cycled unit,ran diagnostics icemaker passed harvest,ran fill test passed.m"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Taylor, TX 76574
Jimmy J.
Job Details: 10/14/2021
Arrived on site for Interior Light Not Illuminating - Side by Side Refrigerator. Found freezer led module not turning on. Tested door switch and switch was working as designed. Removed led module and installed new led module. Light came on when fridge was powered on. Job completed.
We serviced a
GE REFRIGERATOR
Model ZISS480DRISS
Near Burnet, TX 78611
Cliff
Job Details: 10/14/2021
"Arrived on site to diagnose a refrigerator that is not cooling. Found untraceable refrigerant leak in system and advised customer on findings.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Killeen, TX 76549
Al
Job Details: 10/14/2021
"Arrived on site and inspected microwave with No power. Confirmed the complaint checked voltage at the outlet and got 120. Customer advised they used the microwave for approximately 4 hours straight and when they tried to use it again, it was dead. Unit will require a fuse to complete the repair. All other parts marked for use on return services. See attention note. Customer said Whirlpool advised them to present the closing documents, which I photographed. Needs more work ; ordrng 2 W10138793 (THERMAL FUSE)s and 1 W10422269 (FILTER BOARD)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Kyle, TX 78640
Robert
Job Details: 10/14/2021
Arrived on call for complaint of not working. Found the lid locked and drain pump on. No water in tub and control not responding properly. Will need striker because had to break it to gain access to model number. ; ordrng 1 W11457841 (Striker) and 1 W11543996 (Control) and 1 W11396717 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM
Near Taylor, TX 76574
Jimmy J.
Job Details: 10/14/2021
Arrived on site to install previously diagnosed part. Found that drain line is not a replaceable part. Gained access to drain tube and removed white plastic water cap at the end of the drain tube and water poured out. Inspected white plastic cap and found debris inside restricting water from draining into pan to evaporate. Removed cap and cleaned out debris. Made a small slit in the bottom of the cap to allow water to flow through and avoid restrictions in the drain tube going forward. Slit is only big enough to allow water to weep through and at the same time small enough to restrict return air from entering. Found freezer door gasket was sagging. Had SR tech confirm this was not abnormal. Freezer gasket was getting a good seal when door was closed and gasket was tightly secure inside trim to fit. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Leander, TX 78641
Tommy
Job Details: 10/14/2021
Arrived onsite for dishwasher not cleaning dishes. Having no stopper and having lower dish rack scratching dishes. Upon arrival found unit dish rack damaged left stopper missing and sump not operating. Ordering stopper and rack. Replaced sump unit is now cleaning.; ordrng 1 W10311986 (Lower rack) and 1 WPW10082861 (Stopper)
We serviced a
GE REFRIGERATOR
Model GSE25HGHWW
Near Leander, TX 78641
Kayman
Job Details: 10/14/2021
Arrived onsite for refrigerator with broken drawer/shelf. Upon inspection I confirmed the complaint. I advised the customer that the extended warranty does not cover removable accessories like the shelf. T; ordrng 1 WR71X10973 (Shelf DROP OFF) and 1 WR71X10761 (Insert DROP OFF)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Georgetown, TX 78628
Lou
Job Details: 10/14/2021
"Arrived on site to inspect dishwasher not drying. Upon further inspection, I found the customer not using rinse aid. Customer advised that they have a water softener system. I placed the unit in diagnostics showing no error codes. Continued with testing and monitored amp draw to the components. The element is showing 7-9amps during wash/drying cycles of diagnostics. Ohmed the element and it is within range. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/14/2021
"Arrived on site to test unit for not cooling and water leaking. Found compressor not running, unit was warm and ice in ice bin was leaking into FC. Replaced start device and run capacitor, tested unit, unit works good. Advised customer to place glass of water in FC and when frozen over to use unit. Ideal frost pattern starting to develop nicely.
We serviced a
WHIRLPOOL RANGE
Model SF385PEGW0
Near New Braunfels, TX 78130
Noah D
Job Details: 10/14/2021
"Arrived on site to inspect unit for not igniting lower part of oven, upon inspection found the lower bake igniter not glowing, tried to replace igniter with provided part and found it did not fit correctly, worked with parts department and found suitable parts,Office to reschedule ; ordrng 2 3196385 (Screws)s and 1 4342528 (Round igniter)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Buda, TX 78610
Brandon
Job Details: 10/14/2021
"Arrived on site for customer complaint of unit not starting a cycle, found error codes F7E5 F2E1 in diagnostic mode, found gearcase leaking oil causing shifter not to engage properly. Ordering gearcase, slider, stator, clutch, and washplate. ; ordrng 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10902814 (Washplate)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW06
Near Seguin, TX 78155
Noah D
Job Details: 10/14/2021
"Arrived on site to inspect unit for freezing milk, upon inspection found the customer stacking milk in front of the vent. Customer must move food to prevent issues. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Austin, TX 78757
Taylor M
Job Details: 10/14/2021
"Arrived on site to diagnose refrigerator freezer section freezing at the front, on the rails and on the back, I gained access and found that the gasket was very torn open causing moisture to build and produce ice build up, I replaced the gasket and now the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/13/2021
"Arrived on site for dishwasher only 2 cycle working. Inspected unit and work area. Attempted to perform diagnostics mode and found no response. Disconnected UI and found unit going to drain mode indicating control is reading UI. Found failed UI panel. Removed failed UI and installed new. Performed diagnostics mode, found error code 6-2 fill valve error. Monitored test cycle and found unit filled as designed. Continued to monitor test cycle operation. All tested good, no water leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Killeen, TX 76542
Al
Job Details: 10/13/2021
"Arrived on site to install previously ordered parts. R&R the left upper rack mount and switch. Found the previous order was for 1 mound, not for 2. Ordering the additional mount for return visit. Customer will purchase an under the counter mount to brace the unit. I installed the upper mounting hooks. Needs other mount. ; ordrng 1 W11545286 (Mount)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU810DWGU1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/13/2021
Arrived onsite amd found rack rushing through and upper wheels breaking. ; ordrng 4 3380863 (Wheel and axle)s and 1 W10311986 (Lower dishrack) and 1 W11169039 (Upper dish rack)
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, TX 78666
Noah D
Job Details: 10/13/2021
"Arrived on site to inspect unit for not allowing water in the unit. Upon inspection found the unit was full of debris which indicates a bad water heater, school must have issue fixed, replaced valve and informed school of water issue. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78750
David Z
Job Details: 10/13/2021
"Arrived on site to diagnose refrigerator that was dispensing water very slowly. Found that the only way to get the dispenser to dispense at a reasonable speed is to remove the filter for a minor improvement. Checked valves and inlet line buildup and found none. Found filter housing in stock was cracked. Tried a new filter and found same results. Traced flow choke to dual valve. Replaced dual valve and filter. Once job was completed customer asked me to tighten freezer handle. Had screw strip on removal due to being cross threaded. Ordered parts research from SR to find set screws to resolve. Will follow up to install parts when we can confirm part # for set screws. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WFC150M0EB3
Near New Braunfels, TX 78130
Noah D
Job Details: 10/13/2021
"Arrived on site to inspect unit for not heating, upon inspection found the unit was getting proper voltage. When the unit started a bake cycle the element got 240 then dropped indicating a bad control relay.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Andice, TX 78628
Lou
Job Details: 10/13/2021
"Arrived on site to inspect dishwasher with no water coming in and dishes arent getting clean. Upon further inspection, I placed the unit in diagnostics showing error codes F10E2 & F8E2. Cleared the codes and continued with testing. The unit dispensed water into the tub and I could hear the motor humming, but the spray arms werent moving. The unit dispenser, drain pump, and heating element are operating as designed. I am ordering the vent motor, main control, sump/motor assembly, drain pump and CNOTE-2HR JOB. No water leaks observed during service, office to schedule return service due to the availability of parts. ; ordrng 1 W11410061 (Control) and 1 W11414073 (Vent) and 1 W11416362 (Sump motor assembly) and 1 W11412291 (Drain pump) and 1 CNOTE (2HR JOB)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS1
Near San Marcos, TX 78666
Noah D
Job Details: 10/13/2021
"Arrived on site to inspect unit for not turning fan, upon inspecting found the fan box was misshapen causing issues with motor. Spoke with techline Sr # 7731981392 Anthony and was told that the customer must fix installation before we move forward with product review. Instructed customer to fix issues. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525C0BS0
Near Austin, TX 78734
Robert
Job Details: 10/13/2021
Arrived on call for complaint of tripping breaker. Check all wire and connections no errors found electrical new construction recommended customer have it checked.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78729
David Z
Job Details: 10/13/2021
"Arrived on site to diagnose dishwasher that was not drying dishes well. Spoke with customer who advised me this has been the case since they purchased the unit. Found no rinse aid currently with unit. Advised to run with rinse aid, high temp options and also to run hot water first. Ran error codes and found FA E2 for vent wax motor issues. Ordering new vent motor.; ordrng 1 W11416460 (Vent Motor)"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78734
Robert
Job Details: 10/13/2021
Arrived on call to replace previous diagnosed parts. Module replaced for light issue was pulled from service 315957.
We serviced a
JENN-AIR ICE MACHINE
Model JIM159XYRS0
Near Austin, TX 78734
Robert
Job Details: 10/13/2021
Arrived on call for complaint of still not making ice. Found loose connection at valve. Correct wire issue and test.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/13/2021
Arrived on site to install previous diagnosed part. Removed failed heater and found only one heater nut in box. Attempted to use ones from old heater and found they are different sizes. ; ordrng 1 WPW10477552 (nut-termnl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78737
Luis
Job Details: 10/13/2021
"Arrived on site. Replaced defective freezer door,checked door seal good."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Leander, TX 78641
Taylor M
Job Details: 10/13/2021
"Arrived on site to diagnose front load washer that wont unlock, i gained access to the unit and found that it is in an RV and is stacked. I gained access to service diagnostics and found fault codes relating to the door lock and the drain pump, I am ordering a two man job and both controls, hose and returning with parts. ; ordrng 1 W11334214 (Control) and 1 W11367297 (Control) and 1 W10676317 (Hose) and 1 Two man job"
We serviced a
WHIRLPOOL FREEZER
Model WRV986FDEM01
Near Austin, TX 78727
David Z
Job Details: 10/13/2021
"Arrived on site to diagnose refrigerator with multiple lights out. On arrival found the freezer light completely out, and upper RC lights dim. Advised customer we need to replace the lower LED to resolve.. Replaced lower LED module and retested. Verified all lights on and working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Austin, TX 78702
Jacob
Job Details: 10/13/2021
"Arrived onsite for unit possible not draining correctly. Tenant said that since the call the unit has been working with no issues. Still tested the unit. Unit tested good. Took pic of POP, unit is covered. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Temple, TX 76502
Tali W
Job Details: 10/13/2021
"On site for fridge making too much ice. Customer informed me that is incorrect . The actual issue is that the unit randomly dispensed about 30 cubes of ice onto the floor in the middle of the night. The customer stated it had been hours since using the ice dispenser. Since then, she hasnt been an,e to dispense any ice. Found ice bin slightly stuck and a cube had gotten stuck behind ice container causing auger to get stuck and unable to rotate ice out of bin. Removed ice from behind bin, reinstalled bin, tested dispenser. Unit now able to dispense ice. Ordering paddles and UI for dispensing issue. Office to reschedule.; ordrng 1 W11284720 (UI control) and 1 WPW10368730 (Paddles)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Paige, TX 78659
Matthew
Job Details: 10/13/2021
Arrived onsite for refrigerator not dispensing water or making ice. Upon arrival tested unit. Found ice maker making very small cubes and little to no water being dispensed. Could hear valve energize. Removed filter and found water flow restored. No water flow when filter is inserted. Recommended customer replace filter and could correct issue. If not issue would be in the housing W11194438. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Bastrop, TX 78602
Matthew
Job Details: 10/13/2021
Arrived onsite for dishwasher not functioning properly. Could here valve energizing and wash motor energized. Inspected valve and found little to no water coming from supply line. Found evidence of sediment buildup in line. Notified customer will need to contact plumber/ builder to correct supply line. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Kyle, TX 78640
Kevin
Job Details: 10/13/2021
"Arrived on site and inspected washer and found bearing is failing,after replacement ran all functions and diagnostic cycle and washer is operating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 10/13/2021
Arrived onsite and repaired icemaker harness and tested unit. Cycling properly. All checks good. Advised customer on repair. Door not needed.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC0
Near Killeen, TX 76542
Al
Job Details: 10/13/2021
Arrived on site and found the same newly installed UI was defective once again. Found the DC voltage wasnt the required 5v dc (2) Called PR and was told to order W10903217 UI and to return with the main control and all previously ordered parts. Office to schedule return services. ; ordrng 1 W10903217 (PANEL-CNTL (CHROME SHADOW))
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Liberty Hill, TX 78642
Taylor M
Job Details: 10/13/2021
"Arrived on site to diagnose dishwasher not cleaning dishes properly, upon arrival I gained access to the unit and put it into service diagnostics, I found a fault code relating to no heat, I put the unit through service diagnostics and found that the element is not coming on during the cycle. I am ordering the element and returning with parts, office to reschedule return service when the part arrives. ; ordrng 1 W10703867 (Heater)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78737
Leonardo
Job Details: 10/13/2021
"Arrived on site to test unit for clock issues, unit working correctly, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KEMC307KBS0
Near New Braunfels, TX 78132
Noah D
Job Details: 10/13/2021
"Arrived on site to inspect unit for a bad smell when being used, upon inspection found the transformer making a weird smell as well as the mag causing extra noise, ordering transformer and sensor, returning with heating components. Office to reschedule ; ordrng 1 WP4375079 (Sensor) and 1 WP4375286 (Transformer)"
We serviced a
MAYTAG WASHER
Model MVWX700XW2
Near Austin, TX 78737
Robert
Job Details: 10/13/2021
Arrived on call for complaint of not spinning out clothes. Found the tub full of water and drain pump not working. ; ordrng 1 WPW10276397 (Pump)
We serviced a
WHIRLPOOL RANGE
Model KFDC558JSS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/13/2021
"Arrived on site to test unit for cooktop flame issues. Found all burner caps were on wrong burner heads. Causing uneven flames etc. Customer stated burner caps have been that way since moving in. Set caps to proper location, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6048JSS
Near Canyon Lake, TX 78132
Andrew
Job Details: 10/13/2021
"Arrived on site to test unit for lights flickering. Found slight flickering found loose connection secured connection, unit is operating as designed and is normal operation on low setting. Customer stated issue does not bother her. Builder was the one who scheduled. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near New Braunfels, TX 78132
Andrew
Job Details: 10/13/2021
"Arrived on site to test unit for microwave not working properly, tripping breaker. Found factory vent covers still on unit. Removed vent covers and tested unit. Unit tested good, job complete."
We serviced a
WHIRLPOOL COOKTOP
Model GLS3665RS03
Near Austin, TX 78730
David Z
Job Details: 10/13/2021
Arrived on site to install switch harness to resolve constant clicking when unit is on. Installed new harness and found new switch harness has same issue with contacts and is defective. Ordering 2 harnesses to retry. Office to schedule when we have 2 harnesses. ; ordrng 2 Wpw10569187 (Switch harness)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
Taylor M
Job Details: 10/13/2021
"Arrived on site to diagnose refrigerator not dispensing any water, I gained access to the filter and removed it to verify if there was any issue with the filter itself, found that the water would still not dispense, found that the dispenser pad is energized. I gained access to the back and accessed the inlet valves, I found good water pressure from the wall but found that the main inlet valve is not allowing water to pass, I am ordering a new inlet valve and returning with parts to complete the repair. .; ordrng 1 W11512399 (Valve inlet)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 10/13/2021
Arrived onsite and replaced freezer light module for failure. Only one module needed. Special project S191AQ. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Killeen, TX 76542
Al
Job Details: 10/13/2021
Arrived on site to inspect b/r element burner issues. Confirmed the element was defective by the hole in the bottom of the element. Replaced both the element and the infinite switch and the unit tested as needed and heated on all settings. Customer satisfied. Job complete
We serviced a
ROPER DRYER
Model RED4516FW0
Near Waco, TX 76708
Jonathan M
Job Details: 10/13/2021
Arrived on site for a dryer that?s not heating. Inspected unit and work area. Check voltage to the unit and found proper voltage. Checked all heating components and found the element showing no continuity. Remove the element and found a break in the element. Replaced heating element and tested the unit. The unit began to heat and operate as designed.Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Gatesville, TX 76528
Jonathan M
Job Details: 10/13/2021
Arrived on site for a refrigerator that needs dispenser door replaced. Inspected unit and work area. Confirmed the customers complaint and replaced the left hand dispensers door. Tested the unit and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6500WW1
Near Copperas Cove, TX 76522
Al
Job Details: 10/13/2021
"Arrived on site and inspected washer UL issues. Upon further inspection I found the unit bearing is causing a loud noise during spin cycle. Ordering the outer tub with bearing inner tub, rotor, stator, filter, screws, wash plate, 2 man and 2 hours for a total rebuild. Office to schedule return services after authorization ; ordrng 1 W10193886 (Tub Assembly with Bearing) and 1 W10222008 (Filter) and 6 WP8533953 (Screws)s and 1 W10296143 (Basket) and 1 W11252784 (Wash plate) and 1 WPW10419333 (Stator) and 1 WP8557836 (Plate) and 1 8534042 (Screw) and 1 Authorization (2 man 2 Hours)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Whitney, TX 76692
Jonathan M
Job Details: 10/13/2021
Arrived on site for a microwave that is not turning off the under hood light. Inspected unit and work area. Confirm with the customers complaint and the customer advised that they had bought an appliance lightbulb through Maytag to make sure that it wasn?t the bulb. Tested unit and found the unit still sending voltage to the lightbulb housing even when the light was supposed to be turned off. Ordering main control in the office will need to contact the customer to reschedule due to an out of stock and PSP item. ; ordrng 1 W11391714 (CONTROL )
We serviced a
WHIRLPOOL WASHER
Model WTW6800WL1
Near Killeen, TX 76541
Tyler
Job Details: 10/13/2021
"Arrived on site for washer leaking water. Upon arrival I found no errors in diagnostics. Found unit grinding metal during agitation and spin. I found under tub comp. that bearing and seals were failing causing water to leak from rotor/stator, plus bearing kit(all starting to rust also). Also found on top back left side of outter tub near recir. Hose connection that outter tub was completely cracked and causing water to pour out during water recirc cycle(all connections around area also extremely rusted out). During tests found tubs touching ground indicating support rods failing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Killeen, TX 76549
Tyler
Job Details: 10/13/2021
"Arrived on site for refrigerator needing previously diagnosed compressor. Upon arrival recovered 5.5 oz of refrigerant. Installled new compressor, ui drier. Reassembled and pulled vac. Found no leaks. Found unit psi around 0/150 after 10 minutes run time with no signs of leaks or abnormalities. Call complete."
We serviced a
WHIRLPOOL DRYER
Model MCE8000AYW
Near Temple, TX 76501
Tali W
Job Details: 10/13/2021
On site for dryer not powering on. I checked the wall outlet. Found 103vac across outlet. Only getting 120 on one side and 8vac on the other. Informed customer that he would need to call an electrician to correct electrical issue and to call us back if there is any issues with unit after power is restored.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519FS1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/13/2021
"Arrived on site for After cooking time is entered and start is entered, an 'open/close door' sign appears in the display and oven magnetron does not start , I tried several times with same result. Oven has been re-started twice (power off-power on) with same result. Found good voltage at the wall. Board also getting good voltage. Tested interlocks and they were failing. Removed interlocks and installed new interlocks. Powered on microwave and tested cup of water. Microwave heating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Waco, TX 76707
Jonathan M
Job Details: 10/13/2021
Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. Confirmed the customers complaint and found the icemaker turned off. I asked the customer if they had turned that off or if it had been off. He advised that he was unaware that the icemaker was turned off and did not know if they knew that that was the power button for the icemaker. Turn the unit on and the unit began to harvest immediately. The unit ran as designed. Advise customer to see if the unit continues to make ice or if they still have an issue. I did not have an icemaker on hand. Unit is working as designed. Call complete.
We serviced a
JENN-AIR COOKTOP
Model JED3430GB01
Near Belton, TX 76513
Tali W
Job Details: 10/13/2021
Onsite to install previously diagnosed part. Found new cooktop knob grommets are held to cooktop with double sided tape. Need to order grommets with adhesive tape on them. Office to reschedule ASAP when parts come in. ; ordrng 5 W11447840 (Knob grommets)s
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Temple, TX 76554
Tali W
Job Details: 10/13/2021
"On site for washer not starting cycle after pressing start. Customer stated that she was finally able to start a cycle, but had to press start again a couple times during cycle. In diagnostics, found F5E1 lid switch fault-lid is up, F2E1 stuck key, F7E8 motor/stator over temp. In diag, tested lid lock. Found lock functioning at first, but once I opened and closed it, unit is not detecting that the lid is closed and wont lock right away. Manually verified that basket could spin without any resistance or noise. I was able to get lid lock to function for the calibration cycle. Calibrated unit. Ran diag cycle. After diag cycle, found F5E4 lid not opened between cycles. Unit needs control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Waco, TX 76705
Jonathan M
Job Details: 10/13/2021
Arrived on site for a refrigerator that has lights out in the refrigerator section. Inspected unit and work area. Confirmed the customers complaint and found the refrigerator light stem due to light out in the refrigerator section. Replaced light module and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY06
Near Round Rock, TX 78681
Taylor M
Job Details: 10/13/2021
"Arrived on site to diagnose a refrigerator with the bulb in the freezer compartment out, I gained access to the bulb and after diagnosing I found that voltage to the socket is good but the socket was not making proper contact with the bulb, I replaced the socket and now the unit is operating properly as designed. Job complete."
We serviced a
GE REFRIGERATOR
Model PSHF6PGZBEBB
Near Salado, TX 76571
Tyler
Job Details: 10/13/2021
Arrived on site for refrigerator needing previously diagnosed res. Tank. Upon arrival installed needed part. Reassembled and tested unit. Found dispenser no longer tastes like dirt customer happy with results. No leaks during repairs or tests.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 10/13/2021
"Arrived on site to inspect unit for not dispensing water quick enough, upon inspection found the unit was clogged in the filter by testing with bypass installed. Removed filter and pressure was returned. Customer will replace. Complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76549
Al
Job Details: 10/13/2021
"Arrived on site to inspect a scraping noise from the dryer while in use. Confirmed the complaint and disassembled the front panel and found a small piece of a kids plastic toy lodged in the front door gasket. I removed the toy, reassembled and unit tested as designed without any issues. Customer satisfied, Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Leander, TX 78641
Kayman
Job Details: 10/13/2021
"Arrived onsite to install previously diagnosed parts. I installed the micro control, inverter, magnetron, main control, console, interlock. I found the arm assembly I ordered does not include the arm needed to complete the repair. I am re ordering the arm for return service. Office to R/S. ; ordrng 1 W11325604 (Inverter) and 1 W11214480 (Arm)"
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Killeen, TX 76549
Al
Job Details: 10/13/2021
"Arrived on site and inspected dryer not heating. R& R the cutoff, motor thermal fuse. Unit now operating properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78739
Leonardo
Job Details: 10/13/2021
"Arrived on site to test unit for not cleaning dishes correctly, tested unit, found spray arms clogged with food particles, advised customer to clean spray arms or buy both new spray arms, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Austin, TX 78738
Luis
Job Details: 10/13/2021
"Arrived on site for not dispensing ice,tested ice dispenser motor not powering on,removed auger motor cover found damaged harness and damaged pins on auger motor,advised customer motor will need to be replaced and harness will need to be modified or will need door replaced
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78703
Luis
Job Details: 10/13/2021
"Arrived on site for no ice. Diagnosed a defective compressor,replaced compressor,drier and evaporator vacuumed system down unit kept vacuum recharged system to manufacture spec ran diagnostics compressor powered on,checked frost formation on evaporator plate good. Reassembled unit,ran water through unit,checked drainage good no leaks."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Andice, TX 78628
Lou
Job Details: 10/13/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the basket having an oily substance leaking from it, I removed and replaced the basket and calibrated. Tested the unit in diagnostics and manually tested spin & agitate. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dripping Springs, TX 78620
Robert
Job Details: 10/13/2021
Arrived on call to replace previous diagnosed parts. After installation test operation. Washer working properly.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Andice, TX 78628
Jonathan S
Job Details: 10/13/2021
"Arrived on site for microwave having error code F3H for humidity sensor. Verified failure. Follow tech sheet procedure for error code. Removed sensor and installed new, found failure reoccurred. Removed control and installed new. Tested operation. All tested good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Round Rock, TX 78664
Tommy
Job Details: 10/13/2021
Arrived onsite for range knobs being damaged. Upon arrival found them bubbling and cracked replaced and tested unit is now operating as designed. Job Completed.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Bastrop, TX 78602
Matthew
Job Details: 10/13/2021
Arrived onsite for dryer not drying. Upon arrival tested unit. Checked voltage and was good. Checked heating element and components and found failed tstat. Replaced tstat and tested. Unit is now functioning properly. Job complete