Service History 233

We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Buchanan Dam, TX 78609
Cliff
Job Details: 04/13/2021
Arrived on site to diagnose a washer that is constantly draining. Found wls and acu misregistering water level in unit. Replaced both parts and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Lou
Job Details: 04/13/2021
"Arrived on site to inspect range oven door glass broken and burner not working. Upon further inspection, I found the oven door outer glass broken completely out and the handle hanging by one screw. Also found the back right burner not operating due to having the wrong burner cap. Using a burner cap from my van stock (WPW10183370) I installed the cap and tested and the burner is operating as designed. I am ordering the oven door outer glass/trim, nameplate and 2 handle screws and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11176456 (Outer door trim/glass) and 1 WPW10481433 (Nameplate) and 2 W11428245 (Screws)s"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS
Near Georgetown, TX 78633
Tommy
Job Details: 04/13/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit pump after draining with shop vac. Tested unit with new pump unit is now operating as designed. Job Completed.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Austin, TX 78731
Kevin
Job Details: 04/13/2021
"Arrived on site and customer states issue has not happened since call back. range has been operating normally, yes control panel ultimately needs to be replaced
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Pflugerville, TX 78660
Scott
Job Details: 04/13/2021
"Arrived on site for no heat microwave. Found mag has failed . Ordering mag,and will replace cap and diode on return . Call to set return .; ordrng 1 W10422269 (FILTER ) and 1 W11493410 (MAG)"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Cedar Park, TX 78613
David
Job Details: 04/13/2021
"Arrived on site to diagnose oven with damaged glass. Found inner door glass shattered, and glass in the door gasket too. Ordering new door gasket and glass. ; ordrng 1 W11339500 (Inner Door glass) and 1 WPW10162385 (Door gasket)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Matthew
Job Details: 04/13/2021
"Arrived onsite for washer not functioning. Upon arrival put unit in diagnostics and found error codes F7E6 motor fault, Pressure sensor fault and Long fill. Opened lid and found tub full of standing water. Ran drain test and unit only drained 1/2 of the standing water. Tried running diagnostics testing and unit would not respond correctly. Replaced main control. Drained standing water. Calibrated unit then tested. Unit is now responsive and passed testing. No error codes after testing. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Killeen, TX 76541
Al
Job Details: 04/13/2021
Arrived on site and inspected washer filling issues.Confirmed the complaint and removed and replaced the valve.Reassembled and unit tested as designed.Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Leander, TX 78641
Jonathan
Job Details: 04/13/2021
"Arrived on site for washer not drain on delicate cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found F0-E2 oversuds. Performed manual and automatic test cycle. Found components working. Spoke with customer on soap usage. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Leander, TX 78641
Jonathan
Job Details: 04/13/2021
"Arrived on site for microwave venthood fan making abnormal noises. Inspected unit and work area. Identified failure. Removed duct from vent hood. Tested fan and found duct at fault. Corrected duct work and retapped. Tested unit, all tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, TX 78641
Jonathan
Job Details: 04/13/2021
"Arrived on site for on site for dishwasher not drying. Inspected unit and insulation. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element at 7 amps. Measured incoming water temperature at 120?. Found rinse aid container empty. Spoke with customer on rinse aid. All tested good, no water leaks detected."
We serviced a
FRIGIDAIRE DRYER
Model AEQ8000FS0
Near Leander, TX 78641
Lou
Job Details: 04/13/2021
"Arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise and it sounded like a bearing or the idler pulley. I turned the unit on to test and immediately I could hear the bearing making the screeching noise. I disassembled the unit and found the bearing in badly worn. Also found the idler pulley badly worn. I removed and replaced the both parts and retested and unit is operating as designed without the unusual noises. Cleaned lint from the unit, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEW6
Near Georgetown, TX 78628
Wesley
Job Details: 04/13/2021
Arrived onsite and found defrost issue from failed bimetal.All checks good. Unit is now operating as designed. Cleared all ice and replaced the evap harness.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Round Rock, TX 78681
David S
Job Details: 04/13/2021
Arrived on site for fridge section having ice build up at the evaporator. I inspected the unit and work area. I found the evap covered in ice. I gained access to the main control and tested the fresh food section evap thermistor. I was showing the thermistor at 60 degrees when invaded in ice. The thermistor is out of range. I cleared out the ice in the evaporator and installed a new thermistor. I retested the thermistor at the control and it is now showing proper resistance. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near New Braunfels, TX 78130
Noah D
Job Details: 04/13/2021
"Arrived on site to inspect microwave for not starting. Upon inspection found the UI not powered, replaced control and UI board. All functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Round Rock, TX 78664
Kayman
Job Details: 04/13/2021
Arrived onsite to install previously diagnosed parts. I installed the water tube and the valve. I tested the unit and it is working as designed with no leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Jonathan
Job Details: 04/13/2021
Arrived on site to install previous diagnosed part. Removed failed control and installed new. Unit is being stored in a garage with no water connection. Not able to test unit. Inspected all terminal connection and hoses. All looked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78723
Matthew
Job Details: 04/13/2021
Arrived onsite for refrigerator icemaker not making ice. Unit had produced a few batches of ice then stopped again. Upon arrival put unit in diagnostics and found E5 timed ice maker error. Ran harvest and did complete. Ice room warmer than normal. Ordering evaporator fan motor due to intermittent function. Called tech line for assistance. Recommended Checking for proper air flow after installation of fan motor. Check for blockage in vent from evaporator compartment up to ice maker housing SR#7730499365. Office to reschedule. ; ordrng 1 W11032800 (motor-evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT104TFDW00
Near Austin, TX 78748
Luis
Job Details: 04/13/2021
"Arrived on site for no cool. Power to unit,compressor not powering on diagnosed a defective start device,installed a new starter powered unit on compressor powered on.; used 1 8201786 (Start device) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Leander, TX 78641
Jonathan
Job Details: 04/13/2021
"Arrived on site for washer making noises when filling and sensing, doesn?t make sound during agitation or spinning. Performed diagnostics mode and checked fault codes. Found error F7-E6 motor fault. Ran automatic test mode and monitored operation. Ran unit with towels to add weight in attempt to identify noise. Replaced control to address service pointer W11520474. Ran unit again was able to identify noise. Replace motor due to error code . Found failure is with cam and actuator. Removed failed parts and installed new. Assembled unit and tested operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM07
Near Austin, TX 78744
Luis
Job Details: 04/13/2021
We serviced a
WHIRLPOOL DRYER
Model WED8300SW2
Near Elgin, TX 78621
Andy
Job Details: 04/13/2021
We serviced a
WHIRLPOOL MICROWAVE
Model RM288PXP0
Near Manchaca, TX 78652
Leonardo
Job Details: 04/13/2021
Arrived on site to test unit for unit not starting. Test unit and found shorted keypad and board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDM07
Near Austin, TX 78748
Matthew
Job Details: 04/13/2021
"Arrived onsite to replace previously diagnosed parts. Replaced handle, shelving and plugs. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID RANGE
Model KSIB900ESS0
Near Austin, TX 78750
David
Job Details: 04/13/2021
"Arrived on site to install previously diagnosed parts. Installed console and control and retested. As soon as it powered up the new console immediately threw stuck key errors. Console is no good. Reordered console. Found the beeping is coming from the induction control panel and not the console and control. Ordering Ui for the induction and also a module if needed. Ordering 2 hour window, ; ordrng 1 W10547093 (Console) and 1 W11208294 (Induction Control) and 1 W10886867 (Induction module)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Pflugerville, TX 78660
Kayman
Job Details: 04/13/2021
Arrived onsite for refrigerator needing rear roller installed. Upon inspection I found the right rear roller was missing a axel stopper. I replaced the axel and stopper and the unit is rolling as designed. No leaks detected anywhere during time if service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Buda, TX 78610
Leonardo
Job Details: 04/13/2021
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78737
Brandon
Job Details: 04/13/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from bellow, I replaced bellow, unit tested good. Replaced bellow and acu per service pointer W11436352. Unit tested good."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLRS267ZAB5
Near Buda, TX 78610
Robert
Job Details: 04/13/2021
Arrived on job for complaints of not cooling. Found compressor tripped overload. Installed kit but still tripped overload. Will need compressor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS
Near Cedar Park, TX 78613
David
Job Details: 04/13/2021
"Arrived on site to diagnose dishwasher that customer says is not washing or drying well. Customer said unit will leave water on plastics and doesnt have a good quality dry. Ran unit and found wash motor running strong, and customer said unit is heating. Found rinse aid was not being used, and these units are dependent on rinse aid. Advised customer to use rinse aid, run hot water first and use all high temp options. Advised customer that plastics do not dry as well as dishes that can retain heat, so if the loads are all plastic they not get a full dry. All is working as designed at this time. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 04/13/2021
Arrived onsite to replace parts ordered by previous tech. Looked at the belt and noticed that it was loose. Replaced belt. Tested unit in diagnostics run and full quick cycle. Unit did not make noise through The Whole cycle. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Manor, TX 78653
Andy
Job Details: 04/13/2021
Arrived on site for dryer not operating. Tested and inspected unit and found failed control and UI. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Leander, TX 78641
Jonathan
Job Details: 04/13/2021
Returned to site to install previous diagnosed part. Tested microwave operation. Heated 8 ounces of water and found temperature only raise water 20?. Gained access to microwave components and tested again and found microwave fan running when heating. Called Whirlpool tech support and spoke with Scott. Gave update on prior service performed. Removed magnetron and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Leander, TX 78641
Jonathan
Job Details: 04/13/2021
Returned to site to install previous diagnosed part. Tested microwave operation. Heated 8 ounces of water and found temperature only raise water 20?. Gained access to microwave components and tested again and found microwave fan running when heating. Called Whirlpool tech support and spoke with Scott. Gave update on prior service performed. Removed magnetron and installed new. Assembled unit and tested operation. All tested good.
We serviced a
MAYTAG DRYER
Model MGD5630HC0
Near Austin, TX 78722
Jacob
Job Details: 04/13/2021
Arrived onsite for unit not heating. Tested unit. Found unit not heating. Upon further inspection. Found that the harness for the igniter was not plugged in correctly. Re plugged harness. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KUDs50fvss3
Near Austin, TX 78747
Leonardo
Job Details: 04/13/2021
Arrived on site to test unit for upper rack falling. ; ordrng 2 WP8564899 (Mount)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS00
Near Sunset Valley, TX 78745
Luis
Job Details: 04/13/2021
Arrived on site for defective heater on freezer door. Replaced defective freezer door checked door seal good.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Taylor, TX 76574
Andy
Job Details: 04/13/2021
Arrived on site for oven not heating in either oven. Checked for error codes and found none. Attempted to uninstall unit but could not do so safely due to where and how it is installed and will need 2 man job to due so. Found issue is likely control issue. Instructed customer and customer stated that seller offered to replace unit with new and that is what they are going to do. No repairs are to be done at this time.
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Austin, TX 78730
Kevin
Job Details: 04/13/2021
"Arrived on site and found left rear Burner Valve will not move. Some of the screws mounting burner bases through cooktop surface to orifice holders are rusted. several may break just to access valves/switch harness. ; ordrng 1 WP7527P002-60 (Orifice holder) and 1 WP7527P003-60 (Orifice holder) and 1 WP7527P003-60 (Orifice holder) and 1 WP7527P004-60 (Orifice holder) and 1 WP7527P031-60 (Orifice holder) and 1 74009553 (Orifice holder) and 12 WP90767 (Screw)s and 1 W10441654 (Valve burner) and 1 WPW10239017 (Harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Georgetown, TX 78633
Wesley
Job Details: 04/13/2021
Arrived onsite and found upper rack spin arm had fallen off. Also found unit had leaked and caused overflow error. Repaired upper spinner. Fully functioning sprayers will prevent unusual sudsing overflow symptom. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM06
Near San Marcos, TX 78666
Richard
Job Details: 04/13/2021
Arrived onsite for the refrigerator freezer has ice build up. During testing found that the evaporator fan motor was not working. Replaced evaporator fan motor and it tested good. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Georgetown, TX 78626
Tommy
Job Details: 04/13/2021
"Arrived onsite for unit not making ice. Upon arrival found unit ice maker was off. Turned unit ice maker back on and replaced unit filter, tested unit and found unit valve did not send water to ice maker. Unit valve was receiving voltage but didnt not open and send water. Dispenser is still working just ice maker. Ordering new valve. Office to reschedule.; ordrng 1 WPW10179146 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near Austin, TX 78737
Robert
Job Details: 04/13/2021
Arrived on job to replace freezer door, after replacement test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Cedar Park, TX 78613
David
Job Details: 04/13/2021
"Arrived on site to install previously diagnosed parts. Installed new icemaker. Current icemaker is overproducing and going above the ice bucket. After testing the dispenser after emptying the ice bucket I heard the motor turn 15-20 seconds after the chute closes. Called tech line and talked to TJ, SR7729906026. Engineering says this is normal, to keep the ice moving and is easier to dispense next time. This can cause a couple cubes to fall out depending on position or blades and arm. All is now working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Round Rock, TX 78665
Kayman
Job Details: 04/13/2021
Arrived onsite for refrigerator frosting up on the RC evaporator and losing cool. Upon inspection I found the unit not frosted but the customer stated they had manually defrosted before my arrival. Upon reading through the service pointers and speaking with CS we determined that the unit would need a UI main control kit and adapter kit(W10612142) evap cover JIC(WPW10501260) RC harness with thermistor. Valero seal( W10739629). ; ordrng 1 W10612142 (Adapter kit) and 1 WPW10501260 (Evap cover)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Austin, TX 78759
Scott
Job Details: 04/13/2021
"Arrived on site , replaced gearcase,slider, clutch , UI and control. Ran calibration and diagnostics wash. All checks normal. No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Andy
Job Details: 04/13/2021
"Arrived on site for range not operating properly. Tested and inspected unit and found failed control, sensor and latch. Removed failed sensor and latch and replaced with new. Ordering needed control. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 W11258611 (Control) and 1 Seenote (Office to schedule)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Kyle, TX 78640
Richard
Job Details: 04/13/2021
Arrived onsite for the washer lid broken at the hinge. During inspection found that the lid is broken and will need to be replaced. Ordering parts and office to schedule. ; ordrng 1 W11101059 (Lid) and 1 W10810403 (Latch)
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78750
David
Job Details: 04/13/2021
"Arrived on site to diagnose dryer that was not powering on. Performed diagnostic and voltage checks. Checked for voltage at terminal block and found 0 volts present on L1 or L2. Checked breaker and it was not tripped, however unit is unpowered at the wall. Advised customer find an electrician to resolve no power at socket. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78758
Scott
Job Details: 04/13/2021
"Arrived on site for dryer tumbling but not drying properly . Found hi limit thermostat failed . Ran air flow test with vent on and off . Advised customer that vents will need to be cleaned out . Replaced thermostat, unit is heating properly . Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Round Rock, TX 78665
David S
Job Details: 04/13/2021
"Arrived on site for fresh food section evaporator freezing over. I inspected the unit and work area. I found the evaporator cover tabs broken. I found the evaporator housing pushed away from the cabinet, I also found the thermistor corroded. I replaced the evaporator harness, and evaporator cover. I also found insulation stuck behind the housing. I removed the insulation and secured the housing to the cabinet with longer screws and silicone. I reinspected the cabinet and found no more in leaks. I reassembled the unit. It is now working as designed.
We serviced a
UNKNOWN REFRIGERATOR
Model KSSC48FMS01
Near Georgetown, TX 78628
Wesley
Job Details: 04/13/2021
Arrived onsite and replaced door hinge assembly. Unit repair is now complete. All checks good.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS
Near New Braunfels, TX 78132
Noah D
Job Details: 04/13/2021
"Arrived on site to inspect Icemaker for not producing ice, upon inspection found the valve not opening, replaced tubing and found no change, water was present at both sides of spout, valve must be malfunctioning. Office to reschedule ; ordrng 1 W10870921 (VALVE )"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78735
Luis
Job Details: 04/13/2021
Arrived on site for no ice. Ran diagnostics found condenser fan not running unit passed all other diagnostic test,replaced condenser fan motor,found small leak at water line to unit,tightened water line no leaks visible ran diagnostics all test passed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
Lou
Job Details: 04/13/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found a block of ice in the bottom the FC section and frost built up on the top of the FC section and on the evap cover. I found the small sliding drawer was not seated correctly keeping the FC door from closing properly. I removed the ice from the FC section reassembled the drawers and the door is closing properly. I pulled the unit out and found the drain tube duckbill clogged. Per service pointer #W10632338E, I removed and replaced the drain tube and tested and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC0
Near Austin, TX 78731
Kevin
Job Details: 04/13/2021
"Arrived on site and inspected washer and found hot and cold water are both turned off. After resetting them ran a diagnostic cycle and confirmed washer is operating properly. Discussed correct detergent usage, wash expectations, no further repair is required at this time, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78750
David
Job Details: 04/13/2021
"Arrived on site to diagnose washer that was banging and making noise when running. Customer had told me it had shifted and moved in front of her door. Ran unit and could not verify abnormal vibration when empty. Ran calibration cycle. Tested unit with a wet load and unit is shaking as much as normal, no longer any excessive vibration. Call complete."
We serviced a
GE DISHWASHER
Model GDF520PSJ6SS
Near Georgetown, TX 78628
Cliff
Job Details: 04/13/2021
Arrived on site to diagnose a dishwasher that will not turn on. Found frame out of alignment preventing proper contact with door switch. Realigned frame and all is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Georgetown, TX 78628
Tommy
Job Details: 04/13/2021
"Arrived onsite for previously diagnosed parts. Removed washplate but hammer around circle, and breaking apart, replaced unit gear case stator slider, rotor and washplate, tested unit and found it now operating as designed. Job Completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 04/13/2021
Arrived on site to test unit for unit not draining. Found disposal still had plug. Removed plug test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78645
Lou
Job Details: 04/13/2021
"Arrived on site to install previously diagnosed and ordered parts. Per techline recommendations on previous service call, I removed and replaced the clutch and slider. While in the process, I found gearcase oil on all 4 panels, the rotor, clutch, drain pump and harness shield. I advised the customer of my findings. I tested the unit in diagnostics, manual and standard, and the unit operated as designed. I advised the customer that the gearcase is out of stock with no ETA. I am ordering the gearcase, clutch, slider, and will return with the control. Office to schedule return service due to availability of parts. No water leaks observed during service.; ordrng 1 W11423759 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78757
Scott
Job Details: 04/13/2021
Arrived on site for washer not advancing or leaving clothes wet or not properly rinsing . Ran diagnostics and found low cold water fill. Found supply line full of debris. Cleaned valve screen and flushed supply hose . Re ran calibration and diagnostics wash tests. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
Kayman
Job Details: 04/13/2021
Arrived onsite for range not igniting in the oven section. Upon inspection I found the unit would get up to preheat but then when it would go back to cycle on it would just click and gas would release but no ignition or flame. I found the ignitor was slightly warping away from the burner and was discolored. I replaced the ignitor and tested the unit. The unit is still not igniting when cycling. I spoke to CS and he advised adjusting the shutter on the burner. I adjusted the shutter so that less air was entering the assembly (choked) and tested the unit again. The unit is now working and cycling as designed and no gas leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW0
Near Austin, TX 78702
Jacob
Job Details: 04/13/2021
Arrived onsite for unit making noise still during operation. Tested unit. Customer did show me previous video after last visit from previous tech replacement of parts. I couldn?t hear anything out of the ordinary for the unit making noise from the video other than the clothes that were in the unit. Listened to the unit with nothing in it. Could not hear anything from the unit as far as noise. Called tech line. Let them know that the unit are on a bench made for the units to sit on and Said that the unit not being on the whirlpool brand pedal stool may cause slightly more noise of the unit is not stable. Because we could not duplicate the noise issue said they cannot recommend any kind of fix at this time. Got Sr#7730504325. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY1
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/13/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker arm jammed preventing it from running. Freed arm and advised customer to monitor unit for 24 hrs. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Round Rock, TX 78665
Kayman
Job Details: 04/13/2021
Arrived onsite to install previously diagnosed parts. I installed the main control. I confirmed correct voltage at the control. I ran IM diagnostics and found no errors. The IM filled and harvested as designed. No leaks detected. Job complete.
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Georgetown, TX 78628
Lou
Job Details: 04/13/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the UI not communicating with the main control, I removed and replaced the UI and programmed it with the jumpers and tested. Unit is operating as designed. The overlay that was ordered was not needed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Pflugerville, TX 78660
David S
Job Details: 04/13/2021
"Arrived on site to install previous diagnosed part. I spoke to the customer and found out that after the shorted ice maker was disconnected p, the fridge has been running right ever since. I gained access to the freezer ice maker and replaced with new. I reassembled the unit and reconnected the ice maker at the control. I tested the unit and it is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78752
Matthew
Job Details: 04/13/2021
Arrived onsite for washer door locked. Upon arrival was notified that door was locked due to shutting down cycle. Customer stated the wash cycle was taking between 3 hrs long. Found service pointer W11401418 referencing reversed hoses. Ran cold water wash and found inlet water to be hot. Made correction to hoses. Ran test cycle and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW
Near Austin, TX 78722
Jacob
Job Details: 04/13/2021
"Arrived onsite for unit not powering on. Tried getting the unit out of its spot to check power,checked the breaker but still not power to the unit. but could not remove the unit. Unit is stacked and will need a 2 man. ; ordrng 1 REQUEST (2MAN) and 1 WPW10639903 (panel-cntl)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Round Rock, TX 78664
David S
Job Details: 04/13/2021
Arrived on site for ice dispenser not working. I inspected the unit and work area. I found the ice maker covered in ice and not cycling. I removed the ice maker and found the fill tube restricted. I cleared the ice and restriction form the ice maker and bin. I replaced the ice maker. It cycled and filled as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near Austin, TX 78726
Scott
Job Details: 04/13/2021
"Arrived on site for hard to respond button commands. Had to try couple times to put in diagnostics. No error codes . Replaced UI console . Testes unit after , all checked normal. No lint build up at time of service. Job complete."
We serviced a
GE REFRIGERATOR
Model DSS25KSRCSS
Near Austin, TX 78732
Brandon
Job Details: 04/13/2021
"Arrived on site for customer complaint of unit not switching from water to ice, found stuck UI control, ; ordrng 1 WR55X10423 (UI) and 1 Cnote (Office to follow up)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Temple, TX 76502
Jonathan
Job Details: 04/13/2021
Arrived on site for refrigerator that still leaking water and ice onto the bottom of the freezer section. Inspected unit and work area. Confirmed customer complaint and check the drain tube in the back. Down the drain tube had no water in it. Attempted to steam out ice buildup in the freezer section and found the unit not draining the water. Use a flat head screwdriver to open the rubber seal underneath the drip tray and unit water began to flow into the drip pan underneath the unit. Tested the unit three more times just to confirm water with drip into the drip pan. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Bastrop, TX 78602
Andy
Job Details: 04/13/2021
Arrived on site for dishwasher door issues. Tested and inspected unit and found failed pads. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Pflugerville, TX 78660
David S
Job Details: 04/13/2021
"Arrived on site for washer not complete it a cycle. I inspected the unit and work area. I found fault codes F8e1 valve failure, f0e2 over suds, f5e2 lock failure. I ran the unit through a diagnostics cycle and found the lid latch working. I found the cold water valves opening and filling properly. I found the hot water valve not opening and allowing water through. The hot water valve needs to be replaced. I am ordering the valve. ; ordrng 1 W11316255 (Hot water valve)"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS00
Near Austin, TX 78732
Robert
Job Details: 04/13/2021
Arrived on job to replace previously diagnosed part. Console sent wrong. Console in box for a freestanding range not wall oven. ; ordrng 1 W11428583 (CONSOLE )
We serviced a
JENN-AIR OVEN
Model JJW2730DS01
Near Georgetown, TX 78628
Cliff
Job Details: 04/13/2021
Arrived on site to diagnose an oven that is giving error code. Found stuck key error on display and ui faulty. Replaced ui and tested unit. Found all is functioning properly at this time
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Kyle, TX 78640
Leonardo
Job Details: 04/13/2021
Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Killeen, TX 76549
Tyler
Job Details: 04/13/2021
Arrived on site for dryer not allowing door to stat shut properly during use. Upon arrival I was able to confirm that not only is a dryer door opening during use but if you shut it and wait a few seconds it will pop open on its own without even running. I didnt found that the hinges were not holding the door probably in place and this is caused warping inside the door strike and catch assembly. After replacing both door hinges as well as the strike and latch assembly I was able to reassemble and test the dryer door and found that it is snapping shut tightly and not opening during use or outside of the dryer running unit now functioning as designed call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78724
Matthew
Job Details: 04/13/2021
Arrived onsite for washer making loud noise.
We serviced a
MAYTAG DISHWASHER
Model MDB8979SFZ2
Near The Hills, TX 78738
Robert
Job Details: 04/13/2021
Arrived on job for complaints of not completing cycle. Found new code for door latch.. ran diagnostics and all functions working properly. Replaced latch. No leaks detected at time of service
We serviced a
AMANA DISHWASHER
Model ADB1400AGS0
Near Manor, TX 78653
Matthew
Job Details: 04/13/2021
Arrived onsite to replace previously diagnosed parts. Upon arrival customer had unit accessible. Tested unit and found heater to be faulty. Replaced heater and tested unit. Element is now energizing. Also let customer know that inlet water in not hot. Notified customer that water line seems to be connected to the cold water. Customer will seek plumber. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW4
Near Fort Hood, TX 76544
Al
Job Details: 04/13/2021
"Arrived on site to install previously ordered parts.Removed and replaced the magnetron, capacitor, diode, fan motor, control.Reassembled and fan worked on all 3 settings and unit passed the 2 minute water cup test.Job complete.Customer satisfied."
We serviced a
WHIRLPOOL REFRIGERATOR
Model EL88TRRWS
Near Austin, TX 78747
Luis
Job Details: 04/13/2021
"Arrived on site for water leaking. Removed evaporator cover found clogged drain,cleared drain ran water through drain water draining correctly.
We serviced a
MAYTAG DISHWASHER
Model MDB7959SHK0
Near Austin, TX 78728
David
Job Details: 04/13/2021
Arrived on site to diagnose dishwasher running louder then normal. Ran unit and can hear a buzzing coming from the sump assembly. Unit drains fine. Need to replace sump to resolve. Provided part was damaged in box and unusable. Ordering new sump. Office to schedule when we receive. ; ordrng 1 Wpw10591570 (Sump and motor)
We serviced a
GE RANGE
Model JBP66W0B4WW
Near Florence, TX 76527
Wesley
Job Details: 04/13/2021
Arrived onsite and found new element shorted at contact. Repaired wiring and element. Unit is now operating as designed.
We serviced a
JENN-AIR OVEN
Model JJW2430IL00
Near Canyon Lake, TX 78132
Richard
Job Details: 04/13/2021
Arrived onsite for the oven door glass broken and center rack not working properly. During inspection found that the outer door glass is broken. Will need to order part. Took center rack out and found that it was out of adjustment. Adjusted center rack and its working properly. Office to schedule ; ordrng 1 W11325529 (Outer glass)
We serviced a
GE WASHER
Model GTWS8455D0MC
Near Georgetown, TX 78633
Tommy
Job Details: 04/13/2021
"Arrived onsite for washer making ratcheting sound. Upon arrival found unit gear case and washplate both rusted out and da,shed,
We serviced a
MAYTAG WASHER
Model MVWB955FW1
Near New Braunfels, TX 78132
Richard
Job Details: 04/13/2021
Arrived onsite for the washer lid lock not working. Ran diagnostics and found error code for the lid lock. Tested lid lock and it did not work. Replaced lid lock. And washer tested good. Complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78738
Robert
Job Details: 04/13/2021
Arrived on job to replace freezer door. After replacement test operation. No leaks detected at time of service
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Round Rock, TX 78664
David S
Job Details: 04/13/2021
Arrived on site for washer not spinning out and clothes still wet. I inspected the unit and work area. I found the bearing leaking oil. I inspected the rotor and the reps sensor I found the contacts for the rotor and stator have been shaved down. The FPS sensor is no longer sensing the tub rpms. I spoke to the customer about what is needed for the repair. complete.
We serviced a
WHIRLPOOL OVEN
Model KEMS308SBL00
Near Austin, TX 78730
Kevin
Job Details: 04/13/2021
"Arrived on site and inspected oven a found F6E0 showing on both displays, error will not clear, took picture. Spoke with techline and they recommended appliance manager and possibly harnesses and both UIs, .; ordrng 1 WPW10312206 (Control) and 1 WP8303882 (Control panel) and 1 WPW10119143 (Appliance manager) and 1 WPW10460454 (Control panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/13/2021
"Arrived on site to replace drain pump, and vent, after replacing, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Del Valle, TX 78617
Jacob
Job Details: 04/13/2021
Arrived onsite for door parts broken to the door. Looked at the door. Saw that the trim was broken. Ordered parts. Office to reschedule .; ordrng 2 W10761018 (trim-door)s and 2 W10831019 (screw)s
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/13/2021
Arrived on site to install previously diagnosed part. Removed basket and installed new basket. Found basket was still making rubbing sound when spun. Called WP TECHLINE and went through process of elimination and found slider was faulty. Ran calibration through diagnostics and washer is operating as designed. No leaks detected. Job completed. SR7730502231
We serviced a
GE MICROWAVE
Model HVM1750DP1BB
Near Lago Vista, TX 78645
Lou
Job Details: 04/13/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the main control and control panel failures, I removed and replaced both and found thst the control panel ordered was the wrong part; needing black trim and received stainless trim . ; ordrng 1 WB07X11291 (Control panel black)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRL25FRBL03
Near Austin, TX 78737
Luis
Job Details: 04/13/2021
"Arrived on site for noise complaint and freezing some items in fresh food. Removed bagged items from around return vent,power cycled unit multiple times removed diffuser assembly,tested diffuser operation,door to diffuser opening and closing correctly,unable to recreate noise complaint."
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Pflugerville, TX 78660
Kayman
Job Details: 04/13/2021
Arrived onsite for washer making clicking and clicking noises. Upon inspection I found the unit would click or pop when shifting from agitate to spin. I ran a auto diagnostics test and found no abnormal or loud noises during the cycles. I accessed the drive system of the unit and inspected all components. I did not find any visible issues called techline and spoke to Scott SR#7730501786 we determined that the noises are normal shifting noises. No leaks detected during time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Tommy
Job Details: 04/13/2021
Arrived onsite for dishwasher not using soap. Upon arrival found unit water was not on all the way not giving enough water for sump to clean dishes accordingly. Turned water all the way on and tested. Unit is now operating as designed. Job Completed.