We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Georgetown, TX 78628
Lou
Job Details: 01/16/2023
"Arrived on site to inspect dishwasher leaking from underneath. Upon further inspection, I found the toeplate had been removed. I found the sump/motor assembly is leaking from the diverter housing (photo). Also found where water damaged had occurred along the baseboards and the insulation on the right side the unit (photos). I removed and replaced the sump/motor assembly and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78728
Kimo
Job Details: 01/16/2023
Arrived on site to install previously discussed parts. Upon inspection I found that the unit was operating as designed. I tested unit several times with the customer and the only noise both her and I could hear coming from the unit at this time was the point at which the drum was welded together rolling over the supports/ rollers. Unit operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Georgetown, TX 78628
Lou
Job Details: 01/16/2023
"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the noise is a different noise than before. The customer opened the door and turned the drum and I could hear debris banging around in one of the drum baffles. Turned the unit on and could hear it intermittently. I removed the top panel and removed all of the baffles and found some debris inside. Removed the debris and reinstalled the baffles and retested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
MAYTAG RANGE
Model MGS8800FZ0
Near Kyle, TX 78640
Leonardo
Job Details: 01/16/2023
Arrived on site to test unit for orange flames. Test unit and found burner heads not siting flush. Replaced burner heads and flame are normal but left front orifice holder is damaged no allowing burner head to sit flush. Will order new orifice holder and will also replace the fan making loud noise. Will need autho office to reschedule ; ordrng 1 W10552128 (LF orifice holder) and 1 Willneedautho (Will need autho)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Georgetown, TX 78628
Lou
Job Details: 01/16/2023
"Arrived on site to inspect microwave noises. Upon further, I tested the units fan and found the damper door is loud when it closes. I removed the vent cover and found the damper is missing the insulation pieces that the door is supposed to rest on when closed. Using some pieces of insulation from my van stock, I placed them accordingly on the damper door and bracket and tested. Noise is quieter and to the customers liking. Re-installed the vent and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEE00
Near Austin, TX 78759
David S
Job Details: 01/16/2023
"Arrived on site to install previous diagnosed parts. I replaced the right side door gasket, the rc evaporator motor, and the drip. I reassembled the unit and found it working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Cedar Park, TX 78613
Gerry C
Job Details: 01/16/2023
"KRFC704FPS05 Arrived to instal previously diagnosed and ordered parts. Prior to sealed system removal, I retested and found the compressor would not engage at all. Further testing revealed there was no line VAC to the inverter. I removed and inspected the Orion controller and found P1 3-4 not fully seated and canted to the side, causing connector 4 and possibly 3 to loose continuity. I corrected the plug issue and tested. The unit cooled as designed and the compressor ran steadily after repair. No water connections to unit."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Leander, TX 78641
Maurice R
Job Details: 01/16/2023
Arrived onsite for dishwasher with no power. Traced the voltage back to the control board. Installed new control board and tested unit. Ran the unit in diagnostics mode and it is operating as designed. No water leaks detected during service.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Leander, TX 78641
Gerry C
Job Details: 01/16/2023
"MDB8959SKZ0 Arrived to inspect breaker still tripping. I entered service test mode and found FAE2 (F10E2, vent electrical) as the only stored error code and cleared for testing. The vent wax motor tested and 1.402 K at slightly above room temperature. The dispenser solenoid measured 354.2 . I monitored the main line VAC and noted a maximum momentary startup current of 3.42 amps that occurred with motor startup. Allowing the automatic test mode to complete, 9.81 amps was measured with the circulation motor running (1.71 circulation motor only with water and .6 drain pump only) and it steadily declined to 8.2 amps until the heater deactivated. The unit completed the cycle and no errors were generated. Due to the intermittent nature of the issue and not finding anything associated with the error code, I replaced the control. I retested and no sues occurred. I discussed detergent type and amount with the customer and they will refrain from pod usage and switch to a measurable powder or liquid and deuce the amount of detergent used. If the issue occurs again, I advised the customer to plug the unit into a different outlet, namely the garbage disposal and then ensure the switch is in and retry operation. If the unit no longer trips the new breaker, the likelihood would be the existing circuit/breaker No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW04
Near Wimberley, TX 78676
Andrew
Job Details: 01/16/2023
"Arrived on site to test unit for no ice production. Found ice maker fingers frozen in stuck in ice cubes. Removed ice from ice maker with warm water and reinstalled, ice maker did not respond when jumping T-H. Replaced ice maker, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Manor, TX 78653
Wesley
Job Details: 01/16/2023
Arrived onsite and found failed blower wheel nut that had caused no airflow and overheating the cutoffs. Repaired with cutoff kit and blower. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SBL05
Near Cedar Park, TX 78613
Kimo
Job Details: 01/16/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new motor and shaft. And tested unit and found unit operating as designed. Job complete
We serviced a
KENMORE REFRIGERATOR
Model 106.577027
Near West Lake Hills, TX 78746
Matthew
Job Details: 01/16/2023
Arrived onsite for refrigerator frosted over. Upon arrival inspected unit. Found evaporator covered in ice. Unit is not completing defrost cycle properly. Thawed area to access defrost components. Bi-metal showed closed. Heater checked at 22 ohms. Found faulty control.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Hutto, TX 78634
Cliff
Job Details: 01/16/2023
Arrived on site to diagnose a washer that is making unusual noise. Found slider collar hitting rotor causing noise. Replaced slider and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78733
Matthew
Job Details: 01/16/2023
"Temperature and detergent use. Arrived onsite for dishwasher leaving film on some glassware and plastic. On arrival inspected load that was recently run. Film on glass looked like hard water etching however washed away easily with water. Residue seems like detergent that had now washed completely away. Ran diagnostics and found no stored error codes. Ran auto test and all components passed. Found customer has been alternating several different detergents also rinse aid was low. Customer also mentioned water temperature. Notified customer that unit needs 120 degrees water temperature for ideal wash. Recommended customer also not prewash dishes. Instructed customer on loading, water temperature, detergent use and rinse aid. Customer will check home water temperature and utilize only one type of detergent and monitor performance. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW4
Near Austin, TX 78745
Matthew
Job Details: 01/16/2023
"Arrived onsite for lid not latching. Upon arrival inspected unit. Found lid fractured at hinges. Also found error code for water temperature. Also found suspension failed. Ordering Suspension rods, glass lid, hinges and hinge pins and valve. Office to reschedule. ; ordrng 1 WP8563965 (Left pin) and 1 WP8572974 (Right pin) and 1 W11259006 (Glass lid) and 1 W11401116 (Left hinge) and 1 W11399226 (Right hinge) and 1 W11130359 (Suspension) and 1 W11172234 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78681
Vincent
Job Details: 01/16/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer making noises. Tilted unit backwards and found the motor making some noises. Im ordering the motor and reschedule when parts have arrived. No leaks where observed during service. ; ordrng 1 W11026785 (MOTOR), O-SMS tckt"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS20
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/16/2023
"Arrived on site and found customer call was for oven, not dishwasher. Set oven to preheat and it reached temperature in expected amount of time. Set oven to run on convection bake and fan is not moving. Set oven into diagnostic cycle and convection fan is still not moving when turned on directly. Will bring the control board and fan motor.; ordrng 1 W11448962 (Control) and 1 W11617227 (Fan motor)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78750
David S
Job Details: 01/16/2023
Arrived on site for wall oven not heating. I spoke to the customer and found out the unit won't heat until a timer is set. I gained access to diagnostic and found error code f6e1 ui to control state error code. I inspected the version and found it not running an updated version. The unit won't find any near wifi signal. I am ordering the console to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 Console (W11296171)
We serviced a
WHIRLPOOL RANGE
Model RF364PXMQ0
Near Harker Heights, TX 76548
Tyler
Job Details: 01/16/2023
Arrived on site for range not allowing front left burner to turn on. Upon arrival confirmed issue. Disassembled unit and found stable power between inf. Switch and burner. Inspected burner and found coil broken. I made repair. Found burner fully functioning as designed. Call complete
We serviced a
MAYTAG DRYER
Model MED8200FC0
Near Wimberley, TX 78676
Andrew
Job Details: 01/16/2023
Arrived on site to test unit for damaged door gasket. Replaced torn gasket and formed with heat gun. Unit working as designed.
We serviced a
GE WASHER
Model GFW450SSK0WW
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/16/2023
Arrived on site for washer leaking previously diagnosed inner drain hose. Upon arrival reconfirmed issue and install required part than reassembled and tested unit found no leaks and washer now fully functioning as design. Call complete
We serviced a
SAMSUNG DRYER
Model DVE45T6000W/A3
Near Austin, TX 78733
Matthew
Job Details: 01/16/2023
Arrived onsite for dryer not heating. Upon arrival inspected unit. Disassembled and found failed heating assembly. Replaced assembly. Tested and and unit is functioning properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Georgetown, TX 78633
Paul
Job Details: 01/16/2023
"Arrived onsite for a refrigerator that is not cooling well in the FC and not making ice correctly. Ms stated it had made some ice but stopped again. I checked actual temps and found the FC at 9 degrees when set at 0 degrees before the 3 way valve switched to the RC and I found the RC temp at 35 degrees when set at 33 degrees. FC thermistor reads 23 degrees on the UI control and the FC evaporator thermistor reads 18 degrees at the UI control. The RC evaporator thermistor showed 31 degrees from the UI control and the RC thermistor showed 35 degrees from the UI control. From the main control the FC thermistor read 12.38kohms and the RC thermistor read 7.85kohms the FC evaporator thermistor read 10.68kohms and the RC evaporator thermistor read 8.71kohms. All the thermistors were reading pretty close for the amount of time the unit was off. I ran the test inverter and watt meter on the compressor and the compressor hit 168 watts but would not hold the wattage and it dropped immediately to 74 watts. The compressor needs to be replaced. Marking compressor, drier, and oilless gauges as use on return visit. Office to RS.; O-emld tckt"
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Austin, TX 78745
Matthew
Job Details: 01/16/2023
Arrived onsite for dishwasher shaking. Upon arrival inspected unit. Found unit Not leveled. Adjusted legs and tested. Unit is no longer shaking. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Austin, TX 78738
Leonardo
Job Details: 01/16/2023
Arrived on site to test unit for noise. Test unit and found wash motor making humming sound. Called Techline and test unit with Techline and let Techline they said to replace sump and motor again. Replaced sump and motor test unit and unit test good job complete. Sr#7735499267
We serviced a
WHIRLPOOL OVEN
Model JDRP548HL01
Near Georgetown, TX 78628
Lou
Job Details: 01/16/2023
"Arrived on site to inspect range ovens not functioning. Upon further inspection, I found the unit with both oven start button indicators on and no oven lights on when opening the doors. I attempted to place the unit in diagnostics and it went into diagnostics, but would not perform any tests afterwards and there no was indicator sound that it had gone into diagnostics. I tested voltage at the control and got good readings. While testing, the oven lights turned on; the left oven start light turned off and the right light stayed on. I cycled power to the unit and the left start indicator came back on and right turned off. I tested voltages again and got results. I removed and replaced the main control and when I cycled power, the unit was back to where I started when I arrived with both oven lights off and the start button lights on and no operation. I tested the cooktop and found the front middle burner taking too long to ignite. I am ordering the UI, expansion board, main control and the front middle burner. Office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 W11317945 (Expansion control) and 1 W11492266 (UI) and 1 W11319683 (Front center burner head) and 1 W11317944 (Main control)"
We serviced a
SAMSUNG WASHER
Model WF45R6100AC
Near Georgetown, TX 78628
Lou
Job Details: 01/16/2023
"Arrived on site to inspect washer not filling or beginning a cycle. Upon further inspection, the customer advised they push the start button and will hear a click noise and the unit wont go any further. I attempted to place the unit in diagnostics several times and it failed each time. I tested the unit in each wash mode and it operated as designed with every selection. Attempted diagnostics one more time and it failed. I advised the customer of my findings and tests performed and advised that I can not get the unit to duplicate the issue theyre having. I advised the main control is not available
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Marble Falls, TX 78654
David Z
Job Details: 01/16/2023
Arrived on site to diagnose refrigerator with light out in freezer top. Found bulb connection in socket was not making good contact. Replaced the bulb and the socket with new and verified proper operation. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78745
Matthew
Job Details: 01/16/2023
"Arrived onsite for screen panel not functioning and lights. Upon arrival inspected unit. Found multiple failures with unit. Interior led (upper rear left) failed causing upper lights and freezer led to dim. Found deli drawer panel UI not responding will need UI and harness s and door. Upper freezer drawer rails are locked and drawer cannot be pulled out. Ordering drawer and rails. Water dispenser paddle gets stuck and keeps dispensing. Ordering paddle assembly. Due to multiple corrections needed, need 2 hr.; ordrng 1 2hrs (2 hrs) and 2 W11462342 (Led module)s and 1 W11205082 (Module) and 1 W10815669 (Deli door) and 1 W11131390 (Left rail) and 1 W11161915 (Right rail) and 1 W11387053 (Upper freezer bin) and 1 W11109510 (Dispenser pad) and 1 W11109505 (Pad spring) and 1 W11087492 (Pad switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78746
Matthew
Job Details: 01/16/2023
Arrived onsite for failed spray arm assembly. Replaced spray arm. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/16/2023
Arrived on site to test unit for not sitting correctly and unit moving. Test unit and found right side not secured to cabinet. Secured unit test unit and unit test good job complete.
We serviced a
FRIGIDAIRE RANGE
Model FFGF3011LBF
Near Kyle, TX 78640
Leonardo
Job Details: 01/16/2023
Arrived on site to test unit for one not heating. Test unit and found and igniter. Replaced glow igniter. Test unit and unit pre heated to 350 job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78628
Lou
Job Details: 01/16/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not defrosting properly, I removed and replaced the FC evap motor/harness, UI, hv control and also the FC module as it was not operating. Also removed the drain tube at the back of the unit and cleared the debris from it and when I re-installed it, I placed a bead of silicone around the tube to seal the gap. Tested the unit and it is operating as designed and beginning to cool properly. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78759
David S
Job Details: 01/16/2023
Arrived on site for dishwasher insulation falling out. I inspected the unit and work area. I reinstalled the insulation. I ran a diagnostic test and found the unit working as designed. No water leaks detected at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Cliff
Job Details: 01/16/2023
"Arrived on site to replace previously ordered parts for refrigerator. Replaced ui, hv control, evap harness, and gasket. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Killeen, TX 76543
Tyler
Job Details: 01/16/2023
Arrived on site for washer showing LF error code. Upon arrival confirmed issue and found F8E1 in diagnostics indicating a valve issue. Upon further testing found that the hot side of the in the valve is failing. Replace the valve found no leaks and unit now fully functioning as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Georgetown, TX 78628
Lou
Job Details: 01/16/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the sump/motor assembly and tested. I found the unit not getting much water. Inspected the inlet valve, hose, and valve under the sink and found the valve under the sink not fully opened keeping the water from filling the tub. I opened the valve all the way and retested the unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Round Rock, TX 78681
Vincent
Job Details: 01/16/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the refrigerator not making ice. Inspected the wiring and found it broken. Im ordering the door and office to get autho. No leaks where observed during service. ; ordrng 1 LW11037733 (FC door) and 1 WPW10355585 (Door gasket) and 1 Orderautho (Order autho)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lago Vista, TX 78645
Maurice R
Job Details: 01/16/2023
Arrived onsite for previously diagnosed parts. Installed new capacitor and tested unit. Ran the washer in diagnostics mode and it completed it. The unit is operating as designed and no water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Marble Falls, TX 78654
David Z
Job Details: 01/16/2023
"Arrived on site to diagnose washer with issues kocking lid. Find left side of broken off. ordrng 1 W11256781 (Lid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Vincent
Job Details: 01/16/2023
Arrived on site for refrigerator inspected unit and work area. Customer complaint was unit not making ice in the RC. Tested unit and found no water going into the ice tray. Im ordering the dual valve and the single valve. Office to schedule customer when parts are available. No leaks where present at the time of service. Job completed. ; ordrng 1 W11579561 (Valve) and 1 W11482025 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Round Rock, TX 78665
Vincent
Job Details: 01/16/2023
Arrived on site to install previously diagnosed parts per techline. Called techline because I could not locate the crisper drawer thermistor and spoke to Austin SR#7735431737 and Sid it was located in the freezer. I replaced the thermistor that thechline gave part number and to me it looked like I was the left freezer cavity thermistor. I replaced it and called techline again and I explained that I did not see any crisper thermistor. Called thechline and spoke to Scott and after he got ahold of engineering and said to replace the freezer damper. Replaced damper and tested. Unit is operating as designed at this time. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78653
Wesley
Job Details: 01/16/2023
Arrived onsite for no cool and found unit operating with locked compressor. Ordering a sealed system to repair. Advised maintenance on findings. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 W10913906 (Access Valve) and 1 WPW10143759 (Uv drier) and 1 R600a
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Austin, TX 78734
Luis
Job Details: 01/16/2023
"Arrived on site. Replaced fresh food evaporator cover,ran diagnostics fans running."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Hutto, TX 78634
Cliff
Job Details: 01/16/2023
Arrived on site to diagnose a refrigerator that has a drawer not opening and closing properly. Found rails out of alignment and reset them to proper position. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW
Near Smithville, TX 78957
Joe Z
Job Details: 01/16/2023
"Arrived onsite to install previously ordered parts with second man WP. Replaced cold valve W11316256, hot valve W11316255, drawer W11524105, and latch W11316250. Test unit and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Waco, TX 76710
Jonathan M
Job Details: 01/16/2023
"Arrived on site for a refrigerator thats not making ice again. Inspected unit and work area. Did confirm the customers complaint and found the icemaker would not move even when attempting to jump the icemaker. I called Whirlpool Techline and spoke to Derrick SR# 7735502472. He advised that because the unit temperatures were accurate and the motor was not turning, h advised to replace the icemaker. When ahead and replace the icemaker and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 01/16/2023
Arrived onsite for loud grinding noise. Upon arrival ran diagnostics and there are no saved error codes. Rand manual components test and found unit making noise during agitation and beginning of spin. Once spin starts then there is no noise. Found failed cam. Replaced camW10721967 and belt W11239857. Calibrated unit and ran automatic cycle. Unit operates as designed. No leaks present at this time. Job complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78726
Kimo
Job Details: 01/16/2023
Arrived onsite for a wall oven that is showing a code for cooling fan speed. Upon arrival I power cycled the unit and tested unit found unit still with code.I replace the control and cooling fan and tested unit and found unit operating as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/16/2023
Arrived on site to test unit for unit leaking. Test unit and found rack coming from left side of the door from the corner. Broken spray arms. Ordering new spray arms and will replace gasket too. Office to reschedule ; ordrng 1 W11545334 (Upper spray arm) and 1 W11550888 (Lower spray arm)
We serviced a
LG RANGE
Model LDG3036ST/01
Near Georgetown, TX 78626
Paul
Job Details: 01/16/2023
Arrived onsite for a range that has a gas leak at the back of it. The gas was cut off at the rear of the range on arrival. I turned the gas on and tested all the fittings and the hose along with the wall shut off valve. I tested with bubbles and my electronic leak detector. I found no gas leaks present so I tested all the burners and the open top valves and tested the connectors at the oven safetys. There were no gas leaks present anywhere at this time. I advised the customer to turn the wall valve off and on once a year to keep the graphite grease in the valve good. I explained to the customer how the regulator vent works and he suspects this could have possibly been an issue because of all the work in the area.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Lakeway, TX 78738
Leonardo
Job Details: 01/16/2023
Arrived on site to test unit for unit not heating to 350 and not turning off. Customer said it only got to 275. Checked error codes no error codes found. Turned unit on to 350 and unit presented to 350 and unit turned off. Couldnt duplicate the problem at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Round Rock, TX 78681
Vincent
Job Details: 01/16/2023
Arrived on site for refrigerator not cooling inspected unit and work area. Removed evaporator and found that the evaporator was damaged and will need a sealed system repair. Customer has declined any further repairs.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near Gatesville, TX 76528
Jonathan M
Job Details: 01/16/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and check the evaporator for any signs of the heater being disconnected. Did not find the heater disconnected from the connector. Advise the customer to keep it on the unit over the next 30 days in the fall back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Granite Shoals, TX 78654
David Z
Job Details: 01/16/2023
"Arrived on site to diagnose refrigerator not making any ice. Cycled icemaker and found it does cycle, but no water enters icemaker. Jumped valve and it sounded super weak. Replaced valve and tested. Valve sounds healthy now, but water still isn't reaching the mold. Steamed out fill tube due to icicle buildup. Tested and verified all working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Pflugerville, TX 78660
Cliff
Job Details: 01/16/2023
Arrived on site to replace previously ordered parts for washer. Replaced lid assembly and tested unit. Found all is functioning properly at this time and no leaks were found at time of service. No other parts were needed to correct issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78633
Paul
Job Details: 01/16/2023
Arrived onsite for a refrigerator not dispensing ice correctly. The customer also stated that it drips water from the ice door on the separator. I found the ice bin full of ice and loose. I tested the dispenser and it dispensed ice properly. I went over dumping any unused ice from the bucket in two weeks with the customer. The customer stated they only use cubed ice and no crushed ice. I tested the ice door on the separator and found it leaking. The separator will need to be replaced. ordrng 1 W11423781 (Ice door)
We serviced a
IKEA DISHWASHER
Model IUD8555DX4
Near Lakeway, TX 78738
Leonardo
Job Details: 01/16/2023
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverted motor. Will need to replace sump and motor. Ordering new sump and motor office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KUDF204ESB00
Near Austin, TX 78703
Luis
Job Details: 01/16/2023
Arrived on site. Found corrosion on display connector installed new display found on/off display unresponsive removed connection found corrosion in harness ordering new harness; ordrng 1 W10789534 (Harness)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78759
David S
Job Details: 01/16/2023
Arrived on site for washing machine not agitating. I inspected the unit and work area i found F0e3 over load f8e1 long fill. I gained access to the gear case and found the slider ring loose. I replaced the slider. I recalibrated the unit and ran it through a diagnostic cycle. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WEG515S0LS0
Near Austin, TX 78750
David S
Job Details: 01/16/2023
"Arrived on site for oven not igniting, but the cooktop will. I inspected the unit and work area. I found the Bruner assembly and ignitor in good condition. I found the air flow Metter wide open on the burner assembly, I adjusted the meter until the burner ignited every time. The unit is now working as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Andice, TX 78628
Gerry C
Job Details: 01/16/2023
"WRX986SIHZ01 Arrived to instal previously diagnosed and ordered part. I installed the replacement FC drawer front and tested. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78750
David S
Job Details: 01/13/2023
Arrived on site to replaced the inlet water valve. I replaced the valve but found the hoses are leaking. I advised the customer will need new hoses. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78759
David S
Job Details: 01/13/2023
"Arrived on site for fridge making a humming noise. No one answered the door. I called techline and spoke to Andrew, I spoke to him about the previous repair and the noise from the Evaporator fan is normal and there was no change once the motor was replaced. He advised there is no repair needed.I received sr# 7735487735."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near San Marcos, TX 78666
Matthew
Job Details: 01/13/2023
Arrived onsite for washer stopping mid cycle and not spinning clothes out properly. Upon arrival inspected unit. Ran test and found failed capacitor. Also found small leak from cold water supply hose. Replaced Capacitor and tested. Also tightened supply line at valve. Unit no longer leaking and all test passed. Recommended customer keep an eye out the supply line. If water is noticed need to replace hoses. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near San Marcos, TX 78666
Matthew
Job Details: 01/13/2023
Arrived onsite for dryer not spinning. Upon arrival inspected unit. Found motor failure at shaft and also damaged belt. Replaced motor and replace kit. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Kyle, TX 78640
Matthew
Job Details: 01/13/2023
"Arrived onsite for refrigerator making buzzing noise. Upon arrival inspected unit. Found that customer was experiencing a combination of normal operating noises. Identified for customer the difference of the compressor, evaporator fan, Ive harvest , fill, and dampener. All of these components have motorized noise. Sometimes a combination of mechanisms may seem to be slightly louder at times. Also unit is placed in a large open area which makes noise more audible in the area. Instructed customer on reviewing owners manual for normal operating noises. Job complete"
We serviced a
ROPER WASHER
Model Rtw4516fw2
Near Fort Hood, TX 76544
Tyler
Job Details: 01/13/2023
Arrived on site for washer not filling correctly or completing cycles. Upon arrival confirmed issue. Found f8e1 in diagnostics. Found cold side of inlet valve not opening fully during any tests. Replaced valve then reassembled and tested unit. Found no leaks and washer now working as designed call complete
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UF1A
Near Austin, TX 78734
Scott
Job Details: 01/13/2023
"Arrived on site for dishwasher still leaking . Compared recently installed door gasket , both identical. Reinstalled gasket . Ran diagnostics and stared leaking . Found sprayer arm is cracking . Ran dishwasher with out spray arm . No leaking from under door . Going to have service manager call customer ."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Dripping Springs, TX 78620
Kevin
Job Details: 01/13/2023
"Arrived on site and inspected washer and found strike is broken after replacing it washer is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Round Rock, TX 78681
Gerry C
Job Details: 01/13/2023
"Arrived to instal previously diagnosed and ordered part. I found the gear case was in failure as well and would require the gear case and slider. Prior to further repair, attempted removal of the wash plate retaining nut was not possible without damage. Due to the additional cost of the gear case, slider, wash plate and nut, the customer elected to forgo further repair. No leaks observed during service."
We serviced a
WHIRLPOOL FREEZER
Model KBFN402ESS02
Near Austin, TX 78746
Wesley
Job Details: 01/13/2023
Arrived onsite and installed LED kits to restore lighting in refrigerator. All checks good. Unit is now operating as designed all checks good.
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Belton, TX 76513
Tyler
Job Details: 01/13/2023
"Arrived on site for dryer over heating, burning and leaving water in vent hose. Upon arrival confirmed issue. Found dryer could heat as designed while not being connected to venting. Using tests kit I found major clog in vent of home and could see clog externally outside of home. Instructed customer toHey would need a dryer vent cleaning in order to resolve issue. Dryer working as designed call complete"
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Dripping Springs, TX 78620
Scott
Job Details: 01/13/2023
"Arrived on site , found igniter wasnt connected to harness . Installed connection back on igniter . Ran preheat. No gas leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78731
Wesley
Job Details: 01/13/2023
Arrived onsite for sudsing leak that had triggered a overflow emergency drain. Reset. Unit is no longer operating with a failure. No leaks at time of service. All checks good. Advised customer on findings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Niederwald, TX 78640
Leonardo
Job Details: 01/13/2023
Arrived on site to test unit for unit not draining. Test unit and found bad drain pump. Replaced drain pump test unit and unit test good job complete no leaks present at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near New Braunfels, TX 78130
Andrew
Job Details: 01/13/2023
"Arrived on site to test unit for ice maker broken. Found ice tray fell out of place and was hanging in ice bin. Replaced icemaker, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near New Braunfels, TX 78132
Andrew
Job Details: 01/13/2023
"Arrived on site to test unit for pooping sound and tripping breaker. Found ground wire in power cord connection was pinched through wire shielding/insulation and making contact on L2. Cut bad piece of wire out and reconnected. Also moved wire to prevent from being pinched. Tested unit, unit now working as designed. Advised to download whirlpool app and connect unit to WiFi to ensure latest software updates. Job complete. Use autho W15LJS1WPL1SR#7735422765"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Liberty Hill, TX 78642
Maurice R
Job Details: 01/13/2023
Arrived onsite for fridge tripping the breaker. Customer has change the plug and the breaker. Customer say that seems to trip the breaker after the use the ice dispenser. I open up fridge to remove the IM and it was frozen in place I could see ice frozen on the bottom candy that the IM sits in. I tried to remove the IM and could not due to it being frozen in place. Told customer that I was ordering a new icemaker and that this one needs to be defrosted when we come back so it can be removed. Office to reschedule when all parts are in. No water leaks detected during service.; ordrng 1 W10884720 (Harness IM) and 1 WPW10300024 (IM) and 1 WPW10312691 (IM caddy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Woodway, TX 76712
Jonathan M
Job Details: 01/13/2023
"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Plug the unit in and found the compressor immediately overload within three seconds. Gained access to the compressor and replaced the start device with the truck stock start device. Plug the unit back in and immediately experienced the same issue. The unit will need a new compressor, dryer, and access valve for repair. Ordering all parts including a lokring kit for the repair and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for at least two hours on the return trip please.; ordrng 1 W11480426 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 LOKRINGKIT (LOKRING KIT) and 1 NITROGEN (NITROGEN) and 1 W12504434 (Drier coupler) and 1 W11504436 (Drier coupler)"
We serviced a
ROPER WASHER
Model RTW4516FW1
Near Lorena, TX 76655
Jonathan M
Job Details: 01/13/2023
Arrived on site for a washing machine that has a broken knob. Inspected unit and work area. Found the infinite rotary switch and the knob were both broken. Spoke with claims and advise the customer that their extended warranty would not cover the knob. Ordering both parts and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10414398 (Water level switch) and 1 WPW10453947 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Cedar Park, TX 78613
Kimo
Job Details: 01/13/2023
Arrived one site for a refrigerator that is making a loud humming noise and is ringing all the time (not going through defrost). Upon arrival I replaced the evap fan motor due to it being noisy and the thermistor and control to help the unit go though defrost. I also found that the ice dispenser door was not closed properly Allowing condensation buildup in the ice bin. Upon further inspection I found a gap/bend in the chassis. I contacted tech line and submitted it for review.with Robert sr#7735491947. Job complete ; ordrng 1 W11423782 (DOOR-ICE)
We serviced a
GE WASHER
Model GUD27ESSM1WW
Near Austin, TX 78703
Wesley
Job Details: 01/13/2023
Arrived onsite and found unit operating with leaking fresh water valve. Will need new valve to repair. Customer will make stacked laundry center accessible for one man repair.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Austin, TX 78717
Gerry C
Job Details: 01/13/2023
"Arrived to inspect leaking. The customer described an issue where a small amount of water was found in the area of the front left corner and it was at irregular intervals. The unit would also make screeching noises periodically. Per MFG Technical Service Pointer #: W11651001 Rev A, the unit will require the updated tub ring. Further inspection revealed the gear case was leaking oil and will require replacement as well. The rotor had worn areas on the lower part of the engagement teeth. Office to contact the customer and arrange return service. No leaks observed during service.; ordrng 1 W11590590 (Tub Ring) and 1 W11449841 (Gear Case) and 1 W10734521 (Slider) and 1 W11260238 (Rotor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Leander, TX 78641
Vincent
Job Details: 01/13/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was not cooling. Inspected unit and found that the compressor was humming loud. Unit will need a sealed system repair. Office to schedule customer for 2hr repair sealed system. ; ordrng 1 Compressor and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600KIT (R600 kit) and 1 2hrsealedsystem (2hr sealed system)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Temple, TX 76502
David Z
Job Details: 01/13/2023
"Arrived on site to diagnose refrigerator not cooling in either compartment. Checked unit and found no frost pattern present, compressor running hit. Unit has sealed system failure present. Ordering sealed system parts to resolve. R600 system; ordrng 1 R600Kit (R600 Kit) and 1 Nitrogen (Nitrogen) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve) and 1 W11579351 (Evap) and 1 W11580057 (Compressor)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Leander, TX 78641
Vincent
Job Details: 01/13/2023
"Arrived on site for washer, inspected unit and work area. Same problem as before. Entered diagnostics and retrieved error codes F9E1, F8E6. The lid was locked and tub 1/4 full of water. I tried running diagnostics and nothing would work. I am ordering the lid lock and the strike, returning with control and prescreened parts. If control or other parts are needed we will have to order autho. No leaks where observed during service ; ordrng 1 W11394572 (Lid lock) and 1 W11457841 (Strike) and 1 W11419051 (Control)"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near New Braunfels, TX 78132
Andrew
Job Details: 01/13/2023
Arrived on site to inspect unit for damage. Found wash basket has sharp rip. Needing basket to fix issue. Showing out of stock so office to reschedule. ; ordrng 1 W10752719 (Basket)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Joe Z
Job Details: 01/13/2023
Arrived onsite for unit turning off once heats over 400. Test unit and control powers off completely once oven heats. Once unit cools the control turns back on. . Need to replace control. Ordering control . Office to reschedule ; ordrng 1 W11126814 (Control)
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Lockhart, TX 78644
Joe Z
Job Details: 01/13/2023
Arrived onsite for Vibration During Cycle . Upon arrival ran diagnostics and tmhere are no saved error codes. Test spin cycle and there is lots of vibration. Noticed unit is installed on former garage floor and is not leveled. Leveled the unit. Inspected hub and is a little loose. Replaced hub W10528947 with truck stock and vibration is better but some vibration is still there. Need to replace gearcase. Ordering gearcase. Office to reschedule ; ordrng 1 W11454734 (Gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Austin, TX 78744
Wesley
Job Details: 01/13/2023
Arrived onsite and found frosted up evaporator likely control failing to enter defrost often enough. ordering the control to repair. Customer will defrost so we can verify wiring is optimal on return. All else checks good. ordrng 1 W11546690 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS6
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2023
"Arrived on site to inspect dishwasher not heating. Upon further inspection, the customer advised that when they press the heated dry key, the indicator light doesnt come on anymore. I placed the unit in diagnostics showing error code F6E4 and F6E6 and I noticed the heated dry indicator is not lighting up. Cleared the codes and continued with testing. While testing, I placed my multimeter on the black wire at the junction box and tested amp draw to the components. I interrupted testing and checked inside and found a large amount of soap suds in the bottom of the tub. Customer advised they rinse their dishes before placing them in the dishwasher and they use Dawn dishwashing liquid to rinse them. The unit is operating as designed, other than the control panel indicator. I also found the Cancel indicator is faint. I am ordering the control panel and scheduled turn service . I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service.; ordrng 1 WPW10481130 (Control panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cedar Park, TX 78613
Vincent
Job Details: 01/13/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was console skin has lifted again and the display is missing digits. I will have to order the parts and office will schedule when available. No leaks where observed during service. ; ordrng 1 W11460962 (UI) and 1 W11460908 (Console)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Hutto, TX 78634
Cliff
Job Details: 01/13/2023
Arrived on site to replace previously ordered parts for microwave. Noted mag damaged during shipping and I am reordering it. Return date set; ordrng 1 W11346197 (Magnetron)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Temple, TX 76504
Jonathan M
Job Details: 01/13/2023
Arrived on site for a washing machine that is still not completing cycles. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E1 ( basket speed fault) error code again. Spoke with claims and was advised that this would be covered under the previous 90 day repair. Ran the unit through a high speed spin and found that the unit stopped spinning after about 45 seconds indicating the actuator could not read the basket spin speed. Replaced the actuator with a truck stock actuator (W10913953) and tested the unit. The unit began to work and operate as designed. Had the customer run a couple loads in the wash and the customer advised that the unit Completed two cycles and is still working as designed. Call complete.; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Belton, TX 76513
David Z
Job Details: 01/13/2023
"Arrived on site to diagnose refrigerator that had lights dim first, then unit lost all power for over a day. Unit came back on and has been cooling, but lights still do not properly function. LED module needs to be replaced to fully resolve repair. No other loads showed any evidence of power drain / loss. Office to schedule when we get part. ; ordrng 1 W11527432 (LED module)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Jarrell, TX 76537
David Z
Job Details: 01/13/2023
"Arrived on site to follow up on washer that is not fully spinning out clothes. Customer advised me that even when it's doing its final spin it will run water in the tub, and even when cycle completed there is still water in the clothes. I found no errors present and unit is level. Ordering a new control to resolve, and customer advised we need to install and update the maytag app and software on unit. This should resolve all issues present. Ordering control. Returning tech needs to make sure software gets updated. ; ordrng 1 W11419171 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Jarrell, TX 76537
David Z
Job Details: 01/13/2023
"Arrived on site to diagnose washer that customer saw smoking. Examined unit and found char spots on the control and some of the upper wiring due to control shorting out from the drain pump. Autho needed to replace parts affected by short. Ordering control, console and UI, Drain Pump, valve harness, filter to resolve. Office to schedule when all parts arrive with ext autho.; ordrng 1 W11543997 (Control) and 1 W11551294 (Power Cord) and 1 W11478519 (UI panel) and 1 W11413339 (Console) and 1 W11399437 (Drain Pump) and 1 W11130935 (Valve Harness) and 1 W11614635 (Noise Filter)"
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB02
Near Austin, TX 78732
David S
Job Details: 01/13/2023
"Arrived on site for freezer cabinet being hot, I found out the actual complaint is the freezer isnt cooling. I got the control to power up. I verified the evaporator fan is coming on. I found the compressor not starting. I found good voltage to the start device. I swapped in a test start device and found the same issue. I am ordering a sealed system to complete the repair. The office will reschedule when we have eta on the parts.is t cooling; ordrng 1 W11507067 (Evaporator) and 1 WPW10750849 (Compressor) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 Garagefreezer (Garage freezer)"