"Arrived on site for dishwasher not draining . Found drain loop too low and clogged at disposal . Cleared clog . Unit is now draining , and made sure drain hose has proper loop . No water leaks detected at time of service. Job complete . Collected 151.54 cc ."

Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly. Tested unit and unit is functioning properly. No excessive noise and no leaks present at this time. Job complete

Arrived onsite for wall oven not reaching temperature. Upon arrival inspected unit. Customer stated when set to 350 degrees only reached 330 degrees. Tested unit at 350 and found unit needed calibration. Set calibration to +20. Tested unit again and unit is functioning properly. Job complete

Arrived onsite to install previously diagnosed parts replaced the 4 feet to level unit correctly and replaced element. Test unit and unit is now leveled and heating as designed. Job complete

"Arrived on site to test for right side RC gasket torn. Verified gasket needs replaced. Replaced gasket and formed with heat gun. Tested unit, unit is now sealing as designed. No leaks detected. Job complete."

"Arrived on site to test unit for leaving clothes wet at end of cycle, customer stated now the unit is running good, tested unit found off balance error code, stated to customer that if unit goes off balance it will shut down cycle and clothes will be still wet, customer will follow proper procedures put unit through diagnostics cycle all components tested good, unit is running as designed, no leaks detected job complete"

"Arrived on site to test for no heat,tested unit found magnetron sounds really loud, switches are engaging properly, replaced capacitor,magnetron and diode, tested unit,unit now running as designed, unit had poor ventilation, customer asked not to install unit, he will make sure that ventilation is good and install unit himself, requesting extra pay, job complete"

Arrived on site to test unit for unit not heating. Test unit and found bad bake igniter. Replaced igniter. Oven pre heated to 350 job complete.

"Arrived on site and inspected dishwasher and found standing water in tub. Found builder did not remove knockout from garbage disposal. After removing knockout confirmed dishwasher will now drain properly, job complete"

"Arrived on site. Diagnosed a defective mullion rail,replaced mullion rail tested door operation good."

"Arrived on site. Replaced drain pump,ran water through pump watched water drain no leaks"

Arrived on site to install previously diagnosed parts. Affected unit and work area. Replace both panels on each side and the back terminal cover and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived to instal previously diagnosed and ordered part. I removed the failed door gasket and installed the replacement. I squared and leveled the chassis and matched the doors. The FC door required adjustment and I cleaned the condenser coils. The unit has been producing ice as expected. No leaks observed during service. From prior service:

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time. Customer to thaw unit for 24hrs prior to use. Customer signed defrost waiver.

"Arrived on site to inspect dishwasher door making a popping noise. Upon further inspection, when I opened the unit door, I found that the hinges were coming off their mounts and I found the unit not installed properly and on the left side, the unit mount/screw had split the wood of the counter. I advised the customer of my findings. I pulled the unit out and found it missing the hinge springs/bushings. Installed the springs and bushings and tested the door operation and it is opening/closing as designed with no further popping noise. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site for refrigerator with failing rc led module as well as ui control laminate cover coming off. Upon arrival confirmed complaint and found led in rc dimmed significantly and ui control laminate cover bubbling/Pealing away.

Arrived on site for refr not making ice. Upon arrival confirmed issue. After further testing I found ice maker harvesting but was only sending 102v to valve instead of the full 120v. Found ice maker motor grinding loudly when in harvest mode also I replaced ice maker.found unit now functi as designed with no leaks found. Call complete

Arrived on site for oven temp not accurate when heating. Upon arrival confirmed issue and customer stated they had a home inspector who had tested unit and found it over temp by 40 degrees. Found no errors in diagnostics and all hardware functioning within tech specifications. Ran unit for 30 minutes and found high/low swings averaging 353 when unit was set to 350. Nformed customer unit is functioning as designed and showed them how to calibrate unit for future use if needed. Call complete

"Arrived on site to test unit for leaking ice maker, tested unit found ice maker has lost its home position but still cycling and filling with water spilling it out, replaced ice maker, tested unit, IM filled with correct amount of water, no leaks detected job complete"

"Arrived on site to test unit for not completing wash cycles. Found unit not agitating or spinning. Found resistance on motor and harness were good. Found control not sending proper voltage to motor. Replaced control, tested unit, unit now working as designed. No leaks detected. Advised customer to download Maytag app and connect unit to WiFi. Job complete."

Arrived on site to test unit for not cooling. Found access valve on compressor low side. Found oily substance coming from cabinet where cap tube and suction exit on rear. Found low side pressure in vacuum at -10psi. Spoke with tech line was advised unit will be sent for review. Notice dryer was sagging a bit low rubbing on cabinet frame. When went to adjust dryer cap tube fell off. Was advised whirlpool will contact customer within 3-5 business days. Job complete. SR#7733978233

Arrived on site for wall oven advancing clock to quickly. Upon arrival customer stated they had recently connected unit to WiFi (1week prior to 6/27/22 diagnosis) and had noticed unit hadnt continuously skipping time ahead like it did prior. Ran diagnostics on unit but found all functioning as designed. Did find an f6E4 that had been logged back on 12/20/21 but no new codes since. Instructed customer that with WiFi being connected unit had updated and resolved its error but to inform Us if issue were to come back. If it does we will need to order and replace ui control. Call complete

Arrived onsite and found unit control buttons sticking when depressed. Control needed to be reseated to prevent the buttons from being stuck. All checks good. Unit is now operating as designed.

Arrived onsite and found inlet water valve failure. Replaced the inlet water valve which restored ice and water function. Unit is now operating as designed. All checks good.

"Arrived onsite for Squeaking or Squealing Noise . Upon arrival ran diagnostics and got F0-E0 over suds, and F0-E5 Off balance error codes. Inspected unit and found lots of oil leaking from gearcase. Will need to replace Agitator, belt, cam, gearcase, motor. Motor to be covered under 10 warranty per claims.

"Arrived on site to replace previously diagnosed capacitor, replaced capacitor tested unit unit now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not washing dishes, tested unit found wash motor humming but not washing, replaced sump, tested unit, unit is not running as designed,

"Arrived on site for a refrigerator with the LEDs out and the IM arm fallen off. Per the SP W11606409 I installed all LED modules. I then found the IM shut off arm extension missing, but the IM working as designed. The customer declined a repair

"Arrived on site for a washing machine that is attempting to drain when the unit is not in use. Inspected unit and work area. The customer advised that a couple weeks ago, the unit was filling with water when it was not in use and was filling and draining at the same time. She was advised to power cycled the unit and since then, the unit has been working as designed. I asked how many clothes cycles theyve been able to run without an issue and she advised that it was well over 10. She just wanted to have the unit checked out anyway since they already the service fee. I did speak to MS and confirmed that they had already with their warranty company. I ran the unit through diagnostics and found an F3 E2 (inlet water temperature fault) and F0 E4 (spin limited by water temperature) error codes. Ran the unit through a cycle and the unit ran as designed. Did check water temperatures by running a manual fill test and found warm water coming in the unit when calling for cold water and hot water coming in the unit when running the hot water valve. She did advise that during the summer months, their cold water is not cold. I did explain to the customer that that can cause issues with her cycle finishing completely. Went over user care guide and the unit is working as designed. Call complete."

"Arrived on site for a dryer that is having a hard time turning off the unit when the unit is finished with the cycle. Inspected unit and work area. The customer advised that the unit didnt seemingly have an issue until just recently. She advised that she ran a load through and it started doing this issue. She was advised by one of the office personnel to power cycled the unit and since then, the unit has been working as designed. Did not find any stored error codes but check behind the washer. Found the vent hose completely crushed causing the issue. Did move out the dryer and explained what happened to the customer. Advised the customer to call back if any other issues persist. Call complete."

Arrived to instal previously diagnosed and ordered parts. I removed the failed sealed system parts and installed the replacements. I tested the unit and it cooled and operated as designed. No leaks observed during service.

"Arrived on site to test unit for no cool, tested unit found shorted start device, , replaced parts, started unit, compressor kicked on, evaporator developed a good frost pattern,

"Arrived to inspect no heat. I verified correct voltages to the unit and then verified an open element circuit. I found a large amount of lint within the chassis and vacuumed it out. The element was open and I removed and replaced. I tested with the new element and the unit heated, but the dryer vent test failed. The CX is aware their vent goes down into the foundation and gathers water that will plug the venting and they will have it corrected. No steam dryer, no water connections to unit."

"Arrived on site for fridge not making ice. I inspected the unit and work area. I found frame damage on the bottom left side of the fridge. I called techline and spoke to Austin sr#7733979804. I spoke to the trade care team and recicieved sr#7733979882. They advised the customer will be contacted with in 7 to 10 business days. Job complete."

Arrived onsite to replace previously diagnosed parts. Replaced ignitor and tested. Unit is now functioning properly. Job complete

Arrived on site for dishwasher not cleaning the dishes. I found fault codes f4e3 wash motor not running f7e1 no heat in diagnostics. I ran a diagnostics cycle and found the wash motor not pumping. I replaced the wash motor and retested the unit. It is now working as designed. Job complete.

Arrived on site for fridge not dispensing water. I inspected the unit and work area. I replaced the fan scroll.I used foil tape to seal it properly to the cabinet. I put more insulation where the water lines run and sealed it with foil tape. The unit is working as designed. Job complete.

Arrived onsite for washer not functioning every cycle. Upon inspection found issues with latch mechanism. Notified customer that could possibly be issues with Latch and control due to the constant issues. Customer approved latch replacement. Replaced latch and unit is now functioning properly.

Arrived onsite to replace previously diagnosed parts. Spoke to JC. Replaced the main board due to power cycling issues. Replaced board. Unit powered on and compressor started. Could hear fans now running properly. Job complete

Arrived onsite for washer leaking. Upon arrival removed front panel for inspection. Started load and watched for leaks. Customer stated leak happened at the beginning of the fill cycle. Allowed unit to fill and begin wash cycle. Customer stated would have leaked by now. Inspected hoses and interior. Could not duplicate. Customer inspected as well. Customer will monitor. Asked if tub seal

Arrived onsite for washer leaving clothing wet at end of cycle. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics test and all passed. Ran normal load and found that stored settings were with spin being off. Reset and power cycled unit. Instructed customer to adjust settings to fast spin on next load. Customer will monitor. Job complete

Arrived onsite for dryer not responsive and found l1 power supply dead at the outlet. Attempted reset at breaker and recheck. Same result. Advised customer that power supply is interrupted and an electrician will be needed to repair. All else checks good.

Arrived on site to test unit for compactor not staying down when on solid. Test unit and unit working as designed at this time. Weight staying down on solid

Arrived on site to replace tub. Replaced tub test unit no leaks present job complete.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=10 degrees. Inspected the ice maker and found the on/off arm in the off position. Released the arm in the on position and tested and unit is operating as designed. Customer requested to purchase a water filter. I removed and replaced the water filter

"Arrived on site to inspect dishwasher detergent dispenser not working. Upon further inspection, I found the dispenser door gasket had come loose. I removed and replaced the dispenser and tested the unit and it is operating as designed. Made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. I installed all three parts and then tested the unit. The unit is now working as designed. I collected the remaining balance in full with a check. Call complete.

Arrived on site to install previously diagnosed parts. I installed the valve and filter head. I then called for water and found the unit now working as designed with no leak at the time of service. Call complete.

Arrived for making a loud clunking noise. Upon arrival inspected unit. Both compressor and condenser fan are operating and not making any unusual sound. Ran unit on diagnostics. Found the diffuser motor operates very loud when forced on. Customer stated that was the noise She was hearing. Inspected evaporator fan and is good. Need to replace diffuser. Replaced diffuser and test unit again. There is no longer loud noise from the diffuser. Unit is operating as designed. Job complete

"Arrived on site for a dishwasher throwing an F8E4 error code for float switch open. Upon arrival the customer stated they used a new soap and found at the end there was significant soap build up within the unit, and they believed it leaked out. I gained access to the float tray and found it filled with soapy water. I emptied this and then tested the unit. I put the unit into diagnostics mode and found stored error code F8E4. I cleared the error codes. I then ran a diagnostics cycle and found it ran as designed with no leaks at the time of service. I informed the customer of my findings. Call complete."

"Refer any callback to whirlpool customer service. Arrived on site and found no issue with spin cycle, sent a video to service matters documentation and again to kb/service management. Washer is operating as intended. Showed customer again how balancing clothing in the load is important and can cause the issue. Job complete 7733978042"

"Arrived on site and inspected microwave and found vent fan is running properly. Airflow is able to hold a piece of copier paper up even on the lowest setting. Also showed homeowner that vent to the exterior flap is open while vent fan is running. Explained microwave vent fan is rated for 300 CFM and that operation is normal, job complete"

"Arrived on site and found home is a new build, found center burner on range will not ignite. Replaced spark module and it is now working properly. Sent a short video to KV/service management, job complete"

"Arrived on site and inspected dryer and found cut off has failed. Found dryer vent is blocked/clogged. Dryer vent connecting on the wall is also broken. Replaced cut off and dryer is working properly now. Explained to apartment office that that will need to be corrected to the outside. Showed the apartment resident how to tell if they cleaned the vent properly by putting a hand in the lint trap space, job complete"

"Arrived on site and found saved error codes 9/2, 8/4. Found some water in float switch pan. Uninstalled dishwasher completely and set it to run on a normal cycle and did not see any leaking, damaged seams, or water trails. Heating element has already been updated. Took multiple pictures. Spoke with techline and they recommended discussing correct detergent usage, correct loading with homeowner. Sent multiple pictures to KB/service management. Job complete. 7733974796"

"Arrived on site ,replaced valve . Found build up in valve . Also tried to flush water lines . Hot water flow was normal. On cold supply was just a trickle . Recommended having plumber look at cold supply . No water leaks detected at time of service. Job complete"

"Arrived on site for dryer not heating , but will tumble. Tested and found element failed ,also two rollers wheel failing . Replaced element housing and 2 roller wheels .Parts 304.30, labor 179.99 . Test unit and all checking normal. Collected 524.24 cc . No lint build up at time of service.Job complete."

"Arrived on site ,replaced agitator . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Arrived onsite for washer having trouble sensing and balancing. Found washplate stuck and wedged on some debris. Removed obstruction and resequenced the control and calibrated unit. All checks good. Unit is now operating as designed. Advised customer on repair.

"Arrived on site ,replaced tub . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time.

"Arrived on site to diagnose a refrigerator that is leaking from icemaker. Found icemaker overfilling, and replaced icemaker and valve. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley sqealing and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite for dishwasher not cleaning well. Tested unit and discussed best practices with customer. All checks good. Unit is now operating as designed.

"Arrived on site to replace previously ordered parts for washer. Replaced rotor, screw, and slider.

"Arrived onsite for washer not spinning clothes out properly. Upon inspection I found no codes stored in diag mode, I then ran diag cycle with wet blanket in washer and found that the unit ran fine. I replaced the cap( it may have not completely failed yet) belt and pulley (belt could have been slipping on pulley) and shift actuator (it may also have not fully failed yet). Job complete."

Arrived on site to install previously diagnosed parts. Installed new capacitor and tested. Unit is now operating as designed no leaks observed during service. Job completed.

Arrived onsite for a range with left burner that would not ignite. Upon inspection I found that the front left burner would nothing ignite. I adjusted the burner head and tested several times and found that the unit operating as designed every time. Job complete no gas leaks detected at this time.

Arrived onsite for for a dryer that is not heating. Upon inspection I found that the unit was not getting full power at the outlet. I check that the unit was wired correctly and that all fuses and thermistors where good they were. I check and reset the breaker. And found no change. I advised the customer that there maybe and issue with the wiring in house and that they should have an electrician come out to check on it. Job complete

Arrived on site for a dryer that is not drying clothes and is leaving moisture inside the unit. Inspected unit and work area. Did confirm the customers complaint but found the vent hose crashed in the back. Used a vent tester kit to test out the unit and found for airflow for all dryers. Moved the vent hose out to where it created a straight line and tested it again. Found the unit still showing poor venting for all dryers. Removed the vent hose and found it big lint ball and a bunch of water inside of their vent hose. Removed all the lint and tested the unit without the vent hose attached. Found good ventilation for all dryers. I explain to the customer that their issue is most likely with her venting going out of the home due to issues with airflow. Advise the customer to get a vent cleaning company to come out to fix the issue. Call complete.

Arrived on site for a washing machine with a broken agitator. Inspected unit and work area. Confirmed the customers complaint and replace the agitator. Ran the unit through an auto test and the unit ran as designed. Call complete.

"Arrived on site and found black wire to drain pump is broken, corrected break and drain pump is working. Also found cam has sheared, took one picture. Replaced gear case, actuator, and cam kit to correct issue. Ran a diagnostic to confirm correct operation, job complete"

Arrived onsite for range getting to hot. Upon arrival found unit powered down. Restored power to unit for testing. Ran diagnostics and F6E1 code was present. Tested temperature sensor and was good. Noticed internal temperature rising. Relay on control stuck closed allowing unit to startup without being prompted. Unit will need control replacement. Replaced control and tested . Unit now functioning properly. Job complete

"Arrived on site to replace motor, cap, actuator, cam, belt, gearcase, washplate, hub and control. Replaced parts, tested unit, unit working as designed. Advised against washing too small of loads to prevent clothing from bunching up to one side causing excessive shaking/wobbling. No leaks detected. Job complete."

"Arrived on site. Tested light switch operation good,tested door operation good,lights powering on when switch is disengaged."

"Arrived on site to install previously diagnosed and ordered parts. Due to the condenser fan motor and evap fam motor failures, I removed and replaced the both motors and tested. Unit is operating as designed and beginning to cool. Advised the customer of my repairs. No water lines connected to the unit/no water leaks observed during service, job completed"

"Arrived on site for a defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site for dishwasher having no water. I inspected the unit and work area. I found fault codes F4e3 washer motor not running, f7e1 no heat. I ran a diagnostics cycle and found the motor no coming on and the heater engaging. I replaced the wash motor. I retested the unit and found it working properly.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new control and went to install the new bulb I found that it was the wrong bulb. Cx to perches her own bulb and installed it. Job complete. W133D51APL1

"Arrived onsite for build up and mildew smell in washer and on clothes determined needed remedies would not require 2 techs. Found the door boot needed to be cleaned out. Cleaned throughly until no residue was collecting on wash cloth. Also used brush and vinegar to scrub the mold and mildew out of the dispenser housing. Prescribed that a vinegar wash should be used to clear the build up and residue, and help mitigate ongoing stench related to mildew. Advised cleaning rags be drenched in a few cups of vinegar just before starting a sanitize hot water wash. And that this process could be repeated with decreasing regularity as needed. All checks good.

"Arrived onsite for a oven with broken inner door glass. I found glass broken. I cleaned up broken glass this vacuum the best I could and replaced glass with Authorization # W137WW1WPL1, tested door operation and found it good. Job complete."

"Arrived on site to test unit for water leak, tested unit no water leak, inspected all connections not a drop of water, customer stated that it happened a couple of times and it was a lot of water, advised customer to monitor unit, also advised customer on things to watch out for, make sure there isnt any obstruction to the lower spray arm and to make sure nothing is pushing down non the water level switch, customer will monitor and take videos if necessary if issue persists,

Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced the motor and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for a dryer tripping the breaker and the outlet has power. I tested the outlet and found no voltage. I found the breaker tripped and the breaker is a 240 volt GFCI breaker. I found the ground and neutral in the dryer tied together so I separated them and ran the 2nd ground to the chassis with the cord ground and connected the 2nd internal neutral to the terminal block neutral. I tested the dryer and it is working as designed.

"Arrived to inspect LF error code. I found both inlets were plugged, the hot allowed a slight amount of water to enter and the cold was fully plugged. I removed and replaced the valve assembly and calibrated the machine. Automatic and manual test modes operated as designs. No leaks observed during service, but the hot water valve stem had a seep and I advised the CX.

"Arrived on site to install previously diagnosed and ordered parts. Due to the RC & FC sections not defrosting properly, I removed and replaced the FC evap motor/harness, the RC evap motor/harness and foil taped/ziptied both thermistors to the suction lines on each evaporator. Removed and replaced the RC drip pan kit and shimmed the drip pan to keep it level and followed the procedures in service pointer #W11092686. Removed and replaced the UI and sealed the drain tube at the back of the unit. Tested the unit in diagnostics test #4 and it is operating as designed with good frost patterns on both evaporators. No water leaks observed during service, job completed."

"Arrived on site for oven randomly beeping, and not keeping temperature. I attempted to get into diagnostics and could not. I factory reset the unit. I got into diagnostics and found the unit running an older software version. I activated the components and found them all working as designed. I advised the customer to have the unit connected to WiFi and a whirlpool application so the unit can receive its updated. Job complete."

Arrived on site for top rack not holding weight. I inspected the unit and work area. I found the adjusters broken. I replaced the adjuster. I reassembled the unit and tested it. Unit is operating as designed. Job complete.

Arrived on site for front door glass being broken. I inspected the unit and work area. I found the front glass broken and frame bentI installed the new glass and cleaned out the range from the broken glass. I tested the door and found it working properly.

"Arrived on site , replaced control and UI . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for upper rack falling down . Found upper rack stops missing . Replaced stops . Upper rack functioning properly. No other issues found, no water leaks detected at time of service. Job complete"

"Arrived on site. Removed evaporator cover,defrosted evaporator,installed new cover that includes thermistors,installed updated control kit.

"Arrived on site to perform sealed system repair. Verified compressor needed replaced. Replaced compressor, system held nitrogen at 130psi for 20mins. Vacuumed system and charged to specs. Ideal frost pattern developing throughout evap as designed. Job complete."

"Arrived on site to test unit for not completing wash cycles. Found unit not agitating or spinning. Found resistance on motor and harness were good. Found control not sending proper voltage to motor. Replaced control, tested unit, unit now working as designed. No leaks detected. Advised customer to download Maytag app and connect unit to WiFi. Job complete."

"Arrived on site to test unit for no lights, tested unit found FC And RC modules shorted, got authorization to replace, replaced modules, light is now working, job complete"

"Arrived on site for vent hood, inspected unit and work area. Tested unit and was vibrating a lot. I then disassembled unit and found fan blades broken. I replaced fan motor with new one and tested good. I reassembled unit and its now operating as designed. Job completed."

"Arrived on site for oven, inspected unit and work area. CX explained he cycled the power to unit and did nothing. Found error code F2E0 stored. Unit would not respond to any functions. Removed panel to access main control and found nothing from the out normal. Main control will have to be replaced or rebuild. CX has decided to replace unit.

"Arrived on site for dishwasher, inspected unit and work area. Tested unit and there was no power to it. Checked wall outlet and no power i than checked fuse panel and it was tripped so I reset the breaker. I then tested unit and there was power but unit would not respond. Set unit in diagnostics and had no stored error codes since it had no power for about a week. I then tested unit in a diagnostics cycle but the door was not registering as being closed. Will need to replace main control and sump and motor since it was leaking from diverter and found corrosion. Leaks where observed during service.

"Arrived onsite and found mount bracket and cover had fallen apart. Melted on the heater. Installed a new mount bracket and cover, advising the customer that the the new hardware is fully seated and should not have any trouble operating as designed. Tested. All checks good."

"Arrived on site. Per customer unit will freeze correctly then defrost all products in freezer then refreeze,cooling at time of visit. Ordering main control,harness and cover. ; ordrng 1 W11574770 (Main control) and 1 W14920 (Cover) and 1 W11410826 (Harness)"