We serviced a
WHIRLPOOL OVEN
Model JIS1450Ds1
Near Bee Cave, TX 78738
Leonardo
Job Details: 03/08/2023
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Spicewood, TX 78669
Luis
Job Details: 03/08/2023
"arrived on site. Found a defective led module,per service pointer removed all led modules installed updated led modules all leds working as designed. Autho S84638 ; used 4 W11632139 (Led module kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78754
Matthew
Job Details: 03/08/2023
Arrived onsite for washer not filling with water. Upon arrival verified unit is in warranty. Updated model/sn# info. Put in diagnostics and found long fill error code Found that water supply was cut off. Also unit was unplugged. Customer stated unplugged due to noise. Powered unit and found drain pump running. Canceled cycle and drain stopped. Insured water supply was on. Ran test and unit is functioning properly. Asked customer to run a load and is functioning properly. Also found customer was using excess detergent. Instructed customer on detergent use and cycle selections. Unit is functioning properly. Job complete
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS04
Near Austin, TX 78717
Vincent
Job Details: 03/08/2023
"Arrived on site for vent hood, inspected unit and work area. Customers complaint was lights stoped working. Gained access to the light and one of the connectors for the lights was not plugged in properly. Fixed the issue and now everything is operating as expected. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78732
Vincent
Job Details: 03/08/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer shaking and making noises on spin and rinse . Entered diagnostic and tested, unit is operating as designed. Found that the drain hose was tapping the back panel and causing the noises, I used a zip stripped to tie hose away from panel. No leaks where observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Austin, TX 78731
Wesley
Job Details: 03/08/2023
Arrived onsite and found dispenser door sticking and not opening some of the time. Repaired by replacing the dispenser assembly. Tested unit. All checks good. Advised customer on repair.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWX2
Near Austin, TX 78731
Wesley
Job Details: 03/08/2023
Arrived onsite and installed one left track to repair a track with failed welds. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Kyle, TX 78640
Andrey
Job Details: 03/08/2023
"Arrived on site to test unit for broken wheel, tested unit found top rack wheels broken off, replaced rack adjusters with new upgraded version, unit is now functioning properly, job completed"
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDM01
Near Kyle, TX 78640
Andrey
Job Details: 03/08/2023
"Arrived on site to test unit for ice buildup in FC, tested unit found tube extension was pushed in to far causing water to miss the ice maker pour cup, ice buildup slowly worked behind evaporator cover freezing left side of evaporator up to fill tube, defrosted ice buildup, adjusted and secured tube, ran diagnostics cycle, ice maker completed cycle and filled with water, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Kyle, TX 78640
Andrey
Job Details: 03/08/2023
"Arrived on site to test unit for losing power, tested unit found unit is connected to Wi-Fi, has no error codes and is running, due to intermittent power loss replaced control and thermistor, tested unit all components are functioning properly, advised customer to monitor and if issue continues recommend replacing fuse but at this time unit is running as designed job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Volente, TX 78641
Maurice R
Job Details: 03/08/2023
"Arrived on site for refrigerator leaking water. On inspection found the water has been off for a week, there was no water leaks present when I was there. The customer is going to take video and send it to us. Could not reproduce the issue."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Georgetown, TX 78626
Gerry C
Job Details: 03/08/2023
"WRT311FZDW02 Arrived to inspect cooling issue. I found the unit was barely cooling and further inspection revealed the previously installed dye drier had cracked, just under the return for the heat loop connection. I evacuated the system and then replaced the drier and re-vacuumed. I was able to pull the system down to 410 microns and then allowed it to set. Loosing no vacuum, I charged the system with the MFG prescribed refrigerant charge and tested. I found no other sources of UV dye and leak check solution yielded no signs of leaks. Operational test good, no water connections to unit."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Leander, TX 78641
Kimo
Job Details: 03/08/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the mounting studs and screws and then the door handle tested unit and found unit operating as design.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDW01
Near Austin, TX 78737
Matthew
Job Details: 03/08/2023
Arrived onsite for damaged refrigerator. Upon arrival identified and inspected unit. Unit was a replacement fridge for on that was damaged previously. Unit had dent on right side of cabinet. There is not a repair that can be made to the cabinet. Customer will need to contact Whirlpool . Customer stated he has several onsite that are damaged. Customer will need to file a claim on each unit. If out of cosmetic warranty will need to discuss possible concession or one stop program with manufacturer. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
Kimo
Job Details: 03/08/2023
"Arrived on site for a dishwasher that is leaving water at the end of cycle. Upon arrival I pushed the drain/cancel button and found that the drain pump ran and drain out the water as normal, I then ran the unit in diag mode and found unit operating as designed no leaks found at this time. I did find out that the customer is using pods and is pre-rinsing the dishes before returning the unit which can cause the unit to produce too much suds and trip the float switch that will then shut the unit down. I advised the customer on proper detergent use. And contacted landlord and got permission to change card on file..office to charge card on file."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Cedar Creek, TX 78612
Joe Z
Job Details: 03/08/2023
Arrived on site for for lights blinking. Upon arrival inspected unit and found RC module has failed. Need to replace module. Replaced module and unit is operating as designed. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCES556HSS00
Near Cedar Creek, TX 78612
Joe Z
Job Details: 03/08/2023
Arrived onsite for glass separating from bases. Upon arrival found glass separating causing a gap. Replaced glass W11263253. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Georgetown, TX 78628
David Z
Job Details: 03/08/2023
"Arrived on site to diagnose washer that had leakes when in use. Customer said on its 3rd cycle, they had run some towels and saw a good amount of water coming from the rear right. Removed rear panel and examnined interior of unit. Found white soap stains near the rear. Ran unit with back exposed in both towels and clean washer. Saw no leaks at all. Called into tech line and talked with Austin, SR7735904065. Was advised that oversuds in this unit will cause a good sized leak due to coming out of the open vent. Larger loads get closer to the vent, and are easier to leak. Advised customer to cut detergent usage to 1 tbsp, more is not needed. This should resolve any issues. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78739
Scott
Job Details: 03/08/2023
Arrived on site . Replaced tub . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78748
Scott
Job Details: 03/08/2023
"Arrived on site , replaced gearcase ,wash plate, cam and hub. Ran calibration and diagnostics wash . All checked normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Austin, TX 78744
Scott
Job Details: 03/08/2023
"Arrived on site for poor washing performance and soap just sitting left front corner of tub at end of cycle . Ran diagnostics, got motor and heater codes . Wash motor not activating. Getting correct voltage . Replaced sump and motor . All is checking normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Austin, TX 78744
Scott
Job Details: 03/08/2023
"Arrived on site for poor wash performance. Ran diagnostics got wash motor and heater error codes . Ran test wash ,wash motor not coming on . Found connector to motor had backed out . Plugged connector back in . Re ran diagnostics. All checked normal. No water leaks detected at this time . Job complete"
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Austin, TX 78741
Kevin
Job Details: 03/08/2023
"Arrived on site and inspected washer/dryer combo and found weak water pressure when cold valve is actuated. Removed water hose from rear of washer and found there is no water pressure from the source on cold side. Hot water pressure is good. Washer will not complete the cycle unless water pressure is correct. Confirmed all other functions are operating normally and drain pump is working properly, job complete"
We serviced a
MAYTAG WASHER
Model Mvwb765fw4
Near Austin, TX 78741
Kevin
Job Details: 03/08/2023
"Arrived on site and inspected washer and found drain pump is noisy while running. After replacing drain pump it is working properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Marble Falls, TX 78654
Lou
Job Details: 03/08/2023
"Arrived on site to inspect range tripping breaker. Upon further inspection, the customer advised that the unit has continuously tripped the breaker since previous repair. I tested the unit on bake, broil, convect, rapid preheat bake and tested on bake with all burners and the unit never tripped the breaker. I pulled the unit out and removed the bake panel to inspect the harness and found no breaks in the wiring. Inspected the breaker and found it to be a 40amp GFCI breaker. Customer contacted the builder and advised on what I had recommended which is replacing the breaker. I spoke to the builder to advise the same. Builder is going to put in a work order to have breaker replaced. I recommended that the customer monitor the unit after the breaker has been replaced and if it continues to trip the breaker to call it in for service at which time I would recommend replacing the main harness. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/08/2023
Arrived on site for washer showing f7e1 in diagnostics. Upon arrival confirmed issue and error code. Found capacitor had failed leading to motor not getting proper power supplied and causing error. Replaced cap and reassembled and tested unit. Found no leaks and unit working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Killeen, TX 76549
Tyler
Job Details: 03/08/2023
"Arrived on site for range not allowing front left burner to stay on properly. Upon arrival confirmed issue and found hen on high heat, burner wouldnt turn on. Found inf. Switch failing. Replaced inf switch and found burner working as designed and boil water. Call complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78633
David Z
Job Details: 03/08/2023
"Arrived on site to diagnose ice machine making loud noises when in use. On arrival verified unit is making a growling sound, coming from the recirc pump. Replaced the recirc pump and tested. Verified noises are gone. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Georgetown, TX 78633
David Z
Job Details: 03/08/2023
"Arrived on site to follow up on dishwasher that was making an odd groaning noise at random during cycles. Saw additional video of sound that sounded like a struggling motor briefly on bottom. Per previous tech visit, replaced sump assembly with new drain pump. Retested and didn't hear any other abnormal noises. Repair completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
David Z
Job Details: 03/08/2023
Arrived on site to diagnose microwave/oven not cooking properly. Customer advised oven seemed to be burning items sometimes. Tested unit and found temp off by about 20 degrees and correct via calibration. Found when testing the microwave door was not closing properly and actuating the right side interlock. Removed inner door and resecured properly on hinges. Unit working as designed. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Marble Falls, TX 78654
Lou
Job Details: 03/08/2023
"Arrived on site to inspect refrigerator with frost build up in the freezer. Upon further inspection, the customer advised that they found the freezer door slightly open on the right side and frost built up inside the FC section. I tested the freezer door and found it does not close properly. Also found the unit is not leveled correctly. Due to the multiple frost built ups on the slides, I removed and replaced both slides and placed some manufacturer approved grease on the slides and freezer basket rails. Leveled the unit and tested all doors closing functions. Unit is operating as designed and all doors are closing properly now. Also tightened the FC door handle. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Marble Falls, TX 78654
Lou
Job Details: 03/08/2023
"Arrived on site to inspect dryer taking too long to dry clothing. Upon further inspection, the customer pulled some articles out the unit and I could feel heat coming from the unit. I found the venting goes through the foundation and out the side the house. Using my vent test kit, I tested the airflow to the unit and two out of two tests failed (photos). I pulled the unit out and removed the back cover to inspect the element. I found the metal plate in the element housing was beginning to warp and blackened. I removed and replaced the element and while I had the vent tube off, I removed it from the wall and using my boroscope, I inspected the vent tube in the wall and found it clogged (photo). I recommended the customer clean their vents. No lint observed, within the unit, during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Marble Falls, TX 78654
Lou
Job Details: 03/08/2023
"Arrived on site to inspect dishwasher leaking water on the left side of the unit. Upon further inspection, the customer advised that the unit leaks from the left side at the bottom left of the door. I placed the unit in diagnostics showing no error codes and continued with testing. Unit is operating as designed and no leaks observed. I removed the toeplate and drip pan and retested two more times and the unit continued to operate as designed with no leaks. Made recommendations for use and care as well as detergent and rinse aid use (water softener system). No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Marble Falls, TX 78654
Lou
Job Details: 03/08/2023
"Arrived on site to inspect washer fabric softener dispenser not dispensing. Upon further inspection, I found softener in the tray and cleaned it out. I placed the unit in diagnostics showing no error codes and tested. I manually tested the valve and when I tested the valve for the softener, I found no water going into the dispenser. I found the hot water valve, at the wall, turned off. Once I turned the water on, the valve at the wall,began to badly leak water and the dispenser was dispensing water from the softener tray. I recommended the customer have the spigot at the wall replaced in order to get the unit to operate properly. Unit is operating as designed and no repairs needed at this time. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Kingsland, TX 78639
Lou
Job Details: 03/08/2023
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. When the unit got to the spin cycle, it began to make a loud screeching noise. I tilted the unit back and inspected the components underneath and found gearcase oil on the pulley shield, cam and belt. Once I had authorization, I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS00
Near Meadowlakes, TX 78654
Maurice R
Job Details: 03/08/2023
Arrived on site for broken glass in oven door. Installed new glass in the oven door
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Cliff
Job Details: 03/08/2023
Arrived on site to diagnose a dishwasher that is giving error code. Found F6E1 error indicating a shorted ui. Replaced ui and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spicewood, TX 78669
Luis
Job Details: 03/08/2023
"Arrived on site. Installed adapter kit,replaced freezer door checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Hutto, TX 78634
Cliff
Job Details: 03/08/2023
Arrived on site to diagnose a refrigerator that is not producing ice. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and job is complete. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Waco, TX 76705
Jonathan M
Job Details: 03/08/2023
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the lower harness and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Mart, TX 76664
Jonathan M
Job Details: 03/08/2023
Arrived on site for an oven that is not igniting the bake element. Inspected unit and work area. Just the unit and found the glove hour late but not allow the gas valve to open. I went ahead and replaced the igniter and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/08/2023
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customer was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work and operate as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV00
Near Austin, TX 78704
Luis
Job Details: 03/08/2023
Arrived on site. Replaced drain pan are blue in compressor compartment
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Kingsland, TX 78639
Lou
Job Details: 03/08/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis and techlines recommendations, I removed and replaced the UI and tested. The ice maker failed again. I removed and replaced the ice maker and retested and unit is operating as designed. I recommended the customer monitor the unit and allow approximately 24 hours before having a good batch of ice in the bin. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Seguin, TX 78155
Andrey
Job Details: 03/08/2023
"Arrived on site to test unit for no power, tested unit found breaker tripped and would not reset, removed back panel and found broil element connection shorted to chassis, pulled connection back and secured properly, reset breaker and tested unit, unit is now how properly and running as designed, job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS0
Near Leander, TX 78645
Maurice R
Job Details: 03/08/2023
Arrived on site for fan making noise. I installed a new fan blower and is was warped. I reinstalled the old fan and it stopped making the noise.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78641
Maurice R
Job Details: 03/08/2023
"Arrived onsite for burner not igniting. On inspection the right front burner was not igniting and the front left was taking several seconds to ignite. Took the burners apart and adjust them,reassembled them and tested them. The unit is operating as designed and no gas leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Round Rock, TX 78681
Paul
Job Details: 03/08/2023
Arrived onsite for a refrigerator thats not making ice. I found the icemaker motor not going thru full travel and only moving about a half inch and returning to home position. I replaced the icemaker and ran a harvest and fill cycle. All is working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model Mvwb855dc3
Near New Braunfels, TX 78132
Andrew
Job Details: 03/08/2023
Arrived on site to test unit for error f6e2(miscommunication). Found console not responding to demands. Replaced console and sealed problematic corrosion area on console board with foil tape. Unit completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near New Braunfels, TX 78130
Andrew
Job Details: 03/08/2023
Arrived on site and replaced previously diagnosed sump assembly. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Cedar Park, TX 78613
Paul
Job Details: 03/08/2023
"Arrived onsite for a microwave that blew the fuse on the filter board after it was replaced and tested. I found the diode defective and the secondary side of the HV transformer at 52 ohms which is way out of range. I replaced the transformer and diode and tested the unit with my mini breaker. The unit worked as designed. I replaced the filter board, hung the unit and retested with my micro tester. The unit is putting out 1000 watts and is working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Austin, TX 78717
Paul
Job Details: 03/08/2023
Arrived onsite for a dryer stopping in mid cycle. After talking with the customer I found out that they see the dryer going into a cool down mode and then it shuts off but the clothes are still wet. I ran diagnostics and found the sensor bars working correctly. I set the unit on a regular normal medium heat cycle and tested with a wet wash cloth and found it not contacting the sensor bars correctly. I lowered the front of the machine to get the wash cloth to make contact and the dryer worked as designed and dried it properly. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Georgetown, TX 78633
David Z
Job Details: 03/08/2023
Arrived on site to level range due to items cooking and shifting unevenly. Found range dove forward excessively and needed correcting. Adjusted to proper level. Repair completed.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Cliff
Job Details: 03/08/2023
Arrived on site to replace previously ordered parts for dryer. Found noise is due to motor imbalance not heater housing. Replaced motor and installed sound pads. Tested unit and all is working properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Gerry C
Job Details: 03/08/2023
"WDT970SAHZ0 Arrived to inspect top rack falling. I found one of the wheel mounts had sheared off and I removed and replaced the upper rack adjusters with the MFG provided updated kit. Operational test good, no leaks observed during service."
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Georgetown, TX 78628
Gerry C
Job Details: 03/08/2023
"JBSS48E22L00 Arrived to inspect ice/water found within FC chamber. I found the ice maker had been overfilling and there were ice formations directly under the left side of the ice maker. It was apparent that the unit had incorrectly filled initially and there was a high likelihood this caused the persistent leaking, as the unit filled as expected when tested manually and the existing ice cubes that were too small for the ejection fingers to contact, were removed. The customer will contact us if there are further issues. The water fill spigot at the dispenser was canted to the back, making it extremely difficult to fill a cup without water spraying out and down the switch. I was able to reposition the spigot and the issue was corrected. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Temple, TX 76504
Jonathan M
Job Details: 03/08/2023
"Arrived on site for a dishwasher that is not drying dishes. Inspected unit and work area. Ran unit through diagnostics and did not find any storage area codes. Ran the unit through an auto test and tested the heater at the end of the cycle. Found the heater coming on and working as designed. Customer advised that her dishes are not dry at all. I did observe that the customer is not using rinse aid and has not been using the other options on her dishwasher. I explain to the customer that because of the tub being a plastic tub, it does not retain heat as well and will not continue to help dry dishes as well as the stainless steel tub. I went over a couple tips including rinse aid to help with drying dishes but did explain to her that the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Del Valle, TX 78617
Joe Z
Job Details: 03/08/2023
"Arrived on site for for lid not locking, upon arrival. Lid is unlocked and tub is full of water. Ran diagnostics and got error code F9-E1 long drain. Inspected drain pump and found connector is not secured. Secured connection and test unit. Drain pump now operates. Filled unit with water and drains correctly. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Del Valle, TX 78617
Joe Z
Job Details: 03/08/2023
Arrived on site for making roaring sound during cycle. Upon arrival ran diagnostics and there are no saved error codes. Ran a drain and spin cycle and unit spins correctly. Ran a normal wash cycle with clothing. Unit fills. And agitates correctly. Ran another drain and spin with clothes to test under a load and unit makes a grinding noise from belt area. Found actuator has failed cause cam to be in wrong position causing grinding. Need to replace actuator and cam. Replaced cam and actuator from call 371906. Test unit again with wet clothes. Unit is now operating correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78747
Joe Z
Job Details: 03/08/2023
Arrived onsite to install previously ordered part. Replaced belt W11239857 and test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Joe Z
Job Details: 03/08/2023
Arrived on site for dented RC door. Upon arrival unit is in apartment 834. Found dent on RC door. Fc door is good.. replaced RC door LW10672972. Job complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Jonathan M
Job Details: 03/08/2023
Arrived on site for a dryer that is not heating again. Inspected unit and work area. Check voltage at the terminal blocked and found proper voltage. Disassembled the unit and found the thermal cut off open again. I did explain to the customer that that would indicate poor airflow which is probably why the dryer stopped working on the first cycle. Replace the thermal cut off and use the vent test kit to check ventilation with the vent hose off. Found airflow was good for all dryers. Checked ventilation with the vent hose back on and found it was poor for all dryers indicating an airflow issue inside the customers home. The customer went up into the attic and removed the extension at the bottom of his attic and we re-tested the airflow. Found airflow was good for all dryers after the extension was removed. The customer advised that he will ventilating his attic instead due to ongoing issues. Call complete.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IL03
Near New Braunfels, TX 78130
Leonardo
Job Details: 03/07/2023
Arrived on site to test unit for unit beeping. Test unit and found no error codes. Could not duplicate the problem. Found console dirty with lots of finger prints. Advised customer to keep console clean because the unit could think someone is touching the unit job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mustang Ridge, TX 78610
Kevin
Job Details: 03/07/2023
"Arrived on site and inspected dishwasher and found console is broken, after replacing it confirmed user interface is working properly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 03/07/2023
Arrived on site and replaced all previously diagnosed controls. Unit currently working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Braunfels, TX 78130
Andrew
Job Details: 03/07/2023
Arrived on site and replaced previously diagnosed RC icemaker. Completed diagnostics with no issues. Filled with no issues. No leaks detected. Job complete.
We serviced a
AMANA RANGE
Model AER6303MMS0
Near Seguin, TX 78155
Andrey
Job Details: 03/07/2023
"Arrived on site to replace previously diagnosed control, replaced control and tested, unit is now running as designed, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Seguin, TX 78155
Andrey
Job Details: 03/07/2023
"Arrived on site to instruct customer on proper washer usage, explained to customer how the washer works and answered all her questions on how to use unit properly, advised customer to get someone to stabilize the unit better, floor is extremely uneven and pieces of scrap wood will eventually fall out, potentially damaging the unit, customer will get someone to fix it, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM0
Near Round Rock, TX 78681
Kimo
Job Details: 03/07/2023
Arrived onsite for an DW with a upper rack that fell off the rails. Upon arrival I found that the reck was completely out of the unit. I ordered the adjusters; ordrng 1 W10712395 (ADJUSTER)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269DRM01
Near Pflugerville, TX 78660
Kimo
Job Details: 03/07/2023
Arrived onsite for a refrigerator that is not producing ice. Upon inspection I found that the ice maker was not cycling and the right door gasket was torn and leaking. ordrng 1 W10830048 (GASKET-FIP)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Georgetown, TX 78633
David Z
Job Details: 03/07/2023
"Arrived on site to diagnose refrigerator not making any ice. On arrival found ice bin was empty. I jumped the icemaker and the valve. Found valve good, icemaker unresponsive. Unit would not harvest when jumped. Temps are good Part is on order. Office to schedule when icemaker arrives.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78633
David Z
Job Details: 03/07/2023
"Arrived on site to install deli control due to water leak into deli control. Removed old control and replaced. Sealed new deli control with silicon. I tested the unit and found no lights present on the control. Checked wiring harness and found 2 broken wires in it, Advised customer we also need the drawer harness to resolve. Ordering harness, return visit set ; ordrng 1 W11170612 (Pantry Harness)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Temple, TX 76502
Tyler
Job Details: 03/07/2023
Arrived on site for washer not draining fully. Upon arrival confirmed issue and found f9e1 in diagnostics but no other errors stored. After further testing I found drain pump ohming at 19.5ohms. Found power outlet had stable/properly polarized 120v. Found ACU sending 120 to pump but when checking power at pump I was able to move harness around and found volatage dropping between 100-113v. Found wires are degrading and lower harness will need to be replaced.
We serviced a
LG WASHER
Model Wt1201cw
Near Georgetown, TX 78628
Gerry C
Job Details: 03/07/2023
"WT1201CW Arrived to inspect leak. The customer described the leak as a large amount, going from none end of the laundry room to the other. Upon inspection, I found the drain tube from the tub to the drain pump had ruptured close to the tub and was the source of the water. No leaks of the water supply observed. ordrng 1 AEM73213001 (Inner Drain Line)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Andrey
Job Details: 03/07/2023
"Arrived on site to test unit for clicking and not completing cycle, tested unit found when agitating the relay on control start clicking and not allowing cam to disengage properly causing it to scrap on pulley, failed capacitor and gear case shaft has dropped causing wash plate to rub against tub, will need to replace control, capacitor,cam, shift actuator, gear case, belt and wash plate if needed, customer got a parts and concession W167SH0DPL1, ordering parts office to reschedule ; ordrng 1 W10752283 (Wash plate) and 1 W11449840 (Gear case) and 1 W11481722 (Shift actuator) and 1 W10721967 (Cam) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Austin, TX 78736
Scott
Job Details: 03/07/2023
"Arrived on site for gasket issues and handle as well as making loud noise . Found fridge sitting out in yard for at least a few weeks . Food wasnt removed before being outside . Took quick pics to document. . Will need to advise whirlpool to see if any repairs will still be covered . Will for sure need fresh door gasket and Handle , most likely need evap motor . Due to condition and location more then likley need more parts . Talked to EB . ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
Kimo
Job Details: 03/07/2023
Arrived onsite for a refrigerator that is having issues cooling but it would at times cool well again. Upon arrival I performed and temp test and found fc at 37* and the fc at 5*. Upon further inspection I found that the units ui was partially lit which can be an indication of and electronics issue like a corrupted board which could be the causing the symptoms that the customer is seeing. Set return to replace all controls for the 03/10/23; ordrng 1 W11387386 (CNTRL-ELEC) and 1 W10758049 (CNTRL-ELEC)
We serviced a
WHIRLPOOL COOKTOP
Model WGE745C0FS05
Near Georgetown, TX 78626
David Z
Job Details: 03/07/2023
"Arrived on site to diagnose range that the rear right burner will not stay on. Observed burner and found it will just cycle every 2 seconds, with or without a load on it. Ordering correct inf switch and RR element to resolve. Customer also request we make sure unit is in calibration and we also level. Return visit set for 3/10. ; ordrng 1 WP7403P238-60 (Infinite switch, RR) and 1 W11171119 (RR Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78744
Scott
Job Details: 03/07/2023
"Arrived on site for 8-4 error code flashing again . Found tub had water standing . Ran diagnostics and got 9-2 error as well as 8-4 . Ran diagnostics wash . Drain motor sounding very loud . Water in float tray again . Some suds in tub after wash test . Customer has cut back on detergent . Ran clean cycle . Instructed to use about a tablespoon of detergent till we return . Ordering drain pump, inlet and control. . Call to set return ; ordrng 1 W11289893 (Inlet) and 1 W11035709 (Drain motor) and 1 W11415067 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78747
Scott
Job Details: 03/07/2023
"Arrived on site for no cool fridge . Ran diagnostics. Compressor pulling .7 amps . No frost pattern . Ordering compressor ,evap, service port, uv drier . No water leaks detected. Full sealed system coverage. Call to set return ; ordrng 1 Uvdrier and 1 Serviceport and 1 W11459354 (Evap) and 1 W10507884 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Little River-Academy, TX 76554
Tyler
Job Details: 03/07/2023
"Arrived on site for refrigerator not cooling/making ice. Upon arrival found ice bin was full of healthy ice and temps in both compartments (actual) were 15/40(fc/rc). Found unit in defrost mode on arrival also. Found cause of rc not dropping under 40 degrees was due to dampener motor failing as well as evap fan motor failing. Rescheduled customer for 03/10/23 to complete repairs with WPW10479155, W11224256, W11578030, W11579559; ordrng 1 WPW10479155 (Dampener control) and 1 W11224256 (Hv control) and 1 W11578030 (Evap fan motor) and 1 W11579559 (Ui control)"
We serviced a
WHIRLPOOL DRYER
Model wcd3090jw0
Near Waco, TX 76712
Tyler
Job Details: 03/07/2023
Arrived on site for dryer not heating correctly. Upon arrival confirmed issue and found a large amount of moister build. Up all over inside and outside of unit and dryer overheating. Upon netting diagnostics I found dryer drain motor was failing to properly work and causing float switch to not trigger accurately. Found unit will need drain motor in order to complete repairs. Ordering W11516811 pump and will need office to reschedule once availability of part is known.; ordrng 1 W11516811 (Pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Pflugerville, TX 78660
Cliff
Job Details: 03/07/2023
Arrived on site to diagnose a refrigerator with light not working. Found rc light switch failed and it will need to be replaced to complete repairs. Return date set for 3/14 per customer request. ; ordrng 1 W11123941 (Switch)
We serviced a
MAYTAG COOKTOP
Model MER8800FZ5
Near Niederwald, TX 78640
Kevin
Job Details: 03/07/2023
Arrived on site and found cooktop surface is cracked will need a new one.; ordrng 1 W10691698 (Cooktop surface)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 03/07/2023
Arrived on site to test unit for no ice production. Found no breaks or tears in harness and continuity was good. Ice maker responding and filling as designed. Recommend replacing UI. Office to reschedule. SR#7735893567; ordrng 1 W11566894 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78628
Lou
Job Details: 03/07/2023
"Arrived on site to inspect range error codes. Upon further inspection, I found error code F3 on the control display. Placed the unit in diagnostics and cleared the code. Tested the oven on Bale at 350 degrees and after approximately 30 seconds, the unit shut off and the error code reappeared. I pulled the unit out and tested the sensor and it was within range 1140 kohms (1000-1200 range). I removed and replaced the sensor and tested the sensor harness from the sensor to the main control and it had good continuity. I retested the unit on Bake at 350 with the new sensor and again after approximately 30 seconds, the unit shut down and the error code reappeared. I advised the customer of my findings and am ordering the main control and main harness. Office to,schedule return service due to the availability of parts. No gas leaks detected during service. Upon return service, the main control will need to be replaced and unit tested before replacing the harness.; ordrng 1 W11548757 (Main control) and 1 W11453756 (Main harness)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78628
Lou
Job Details: 03/07/2023
"Arrived on site to inspect dryer tearing clothing. Upon further inspection, the customer advised that the door,gasket is torn and their clothing is getting caught in the door and getting torn. I found the gasket badly torn and attempted to remove the gasket to replace it and was unable to do so. I am ordering the inner door panel and will return with all prescreened parts. Office to schedule return service due to the availability of the parts. Customer has duct tape over the torn portion of the gasket (photo). No lint observed during service.; ordrng 1 WP695737 (Inner door panel) and 1 WP3389441 (Catch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Buda, TX 78610
Joe Z
Job Details: 03/07/2023
Arrived on site for leds intermittently flickering. After resetting breaker all leds operate correctly. Need to replace led power control. Replaced LED power supply. Also found ice container assembly is not operating and not dispensing ice correctly. Need to replace container. Ordering container. Need autho. Office to reschedule ; ordrng 1 W11129522 (Ice container assembly) and 1 Autho (Autho)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 03/07/2023
Arrived on site to test unit for no ice production. Found FC door harness was damaged. Recommend replacing door in SS. Office to reschedule. ; ordrng 1 W11390104 (Door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Dripping Springs, TX 78620
Luis
Job Details: 03/07/2023
"Arrived on site for no ice. Found evaporator cover heavily incased in ice. Diagnosed unit not running through a defrost cycle ordering defrost thermistor,ui control and main control. ; ordrng 1 W11518204 (Control ui) and 1 WPW10384183 (Thermistor) and 1 W11558182 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78626
Gerry C
Job Details: 03/07/2023
"WRV986FDEM01 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the HV control, UI, LED driver and power supply. The drip pan for the RC was warped and I replaced per Technical Service Pointer #: W11092686 Rev. G, S16360. Since the prior service, the customer was able to record the failure and I could clearly hear the three-way valve solenoid clicking. The right crisper drawer still had closing issues and the inner slide should be replaced. The customer showed me the ice bin had cracked and will require replacement. Office to authorize ice bin, slide and 3-way valve solenoid. No leaks observed during service. GCO; ordrng 1 W11429989 (Solenoid) and 1 W11242542 (Crisper Slide, RH Inner) and 1 WPW10347093 (Ice Bin) and 1 GCO (GCO)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near China Spring, TX 76633
Jonathan M
Job Details: 03/07/2023
"Arrived on site for a washing machine that will not start. Inspected unit and work area. Customer advised that the unit will go to the sensing portion of the cycle, make a couple buzzing sounds, and then go quickly to done and will not wash clothes. Did confirm the customers complaint and found the capacitor causing the issue. Use the truck start capacitor (W11395618) to replace the bad one, Test of the unit in the air began to work and operate as designed. Call complete.; ordrng 1 W11395618 (Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78704
Matthew
Job Details: 03/07/2023
"Arrived onsite to replace previously diagnosed parts. Upon arrival inspected unit. Found unit had not been manually defrosted. Notified customer that unit must be manually defrost minimum 24 hrs to prevent damage to other components during disassembly. Customer was not previously instructed. Spoke to office and routing will reschedule customer for following day, March 8th. ; schdld next appmnt for 3/8 WED !"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78758
Vincent
Job Details: 03/07/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit not making ice. Inspected the lower harness from the door and found it broken. Im ordering a freezer door and office to order authorization. No leaks where observed during service. Office to contact customer when parts are available. ; ordrng 1 LW11026425 (Freezer door) and 1 Orderautho (Order autho)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near New Braunfels, TX 78130
Leonardo
Job Details: 03/07/2023
Arrived on site to test unit for blower blades broken. Found broken blades. Will order new blower office to reschedule ; ordrng 1 W11442100 (Blower)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Austin, TX 78736
Scott
Job Details: 03/07/2023
Arrived on site for small leak on left side of dishwasher. Found small weld crack on left side on tub. Ordering tub . No other leaks detected. Call to set return ; ordrng 1 W11120458 (Tub)
We serviced a
WHIRLPOOL RANGE
Model MER6600FZ5
Near Seguin, TX 78155
Andrey
Job Details: 03/07/2023
"Arrived on site to test unit for damage, tested unit found damaged console, due to damaged console, left and right end posts got damaged as well cook top is damaged as well, ordering parts office to reschedule ; ordrng 1 W11091927 (Cook top) and 1 W11219664 (Left end post) and 1 W11219665 (Right end post)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Pflugerville, TX 78660
Kimo
Job Details: 03/07/2023
"Arrived onsite for a refrigerator that cooling as much compared to and the refrigerator that the customer has in the home and the freezer light and the top lights in the rc are not working. Upon arrival the unit was going through defrost, after waiting for the unit to kick on and run I performed a temp test and found 40*in rc and falling, 8* in the fc And falling. I set the defrost to and 8hr. Times cycles from the default adaptive cycle. After checking for any frost buildup and finding nothing I checked the pantry ui and found that it was dry and not corroded. All fans work. I then checked the freezer light and found that the module was not connected properly I corrected this and the lights came on and no work as designed.
We serviced a
KITCHENAID OVEN
Model KEMS308SSS05
Near Georgetown, TX 78633
David Z
Job Details: 03/07/2023
"Arrived on site to replace microwave control due to short / failure. Replaced control and cycled power. Ran unit and confirmed all functions were normal, and it is heating a cup of water. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt549szdm01
Near Georgetown, TX 78626
David Z
Job Details: 03/07/2023
"Arrived on site to diagnose refrigerator freezing items in RC and overcooling. On arrival found a frozen cup of water in RC. Checked resistance of thermistors and found them in line with chart, RC at 27, FC at 17. Checked compressor and found it scalding hot. Freezer is 17 degrees high, causing unit to constantly be running trying to keep up cooling, but can not get to temp. Unit experiencing sealed system failure. Advised maintenance staff of issue. They will replace unit since they can replace cheaper then do an SS repair.