Arrived on site to test unit for no water dispensing. Found reservoir was frozen over. Thawed reservoir and unit is now working as designed. Advised customer to turn temp up in RC since it's not being opened much throughout the day. No parts replaced at this time. No leaks detected. Job complete.

Arrived onsite for unit sudds error upon further inspection found f9e1 long drain replaced pump w11458345 ran test cycles unit is working as designed no leaks observed during service

"WZF34X16DW10 Arrived on site for a freezer not cooling. On arrival verified issue i tried a new start device compressor turned on but evaporator didnt have any frost pattern. Ordering parts for a sealed system repair. I'm ordering compressor, evaporator, uv drier, and access valve office to reschedule for a two hour sealed system repair. Also product is in the garage!!!; ordrng 1 W11572047 (Evaporator) and 1 W11547313 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Twohour (Sealed system for)"

"On arrival verified complaint of unit, making intermittent small ice visual inspection of the unit today shows ice bucket is full and has proper ice u. Ice cubes are full size, not bridging. I have no signs of defect. Ran error codes and found no error codes ran harvest test and found the unit is working correctly. Ran fill test in fill valve is working correctly. Verify temps in both fridge and freezer. Ice maker fan is working correctly. No sign of excess condensation or frost.All other d c loads are working at this time job complete no parts installed"

"Arrived on site to install previously diagnosed and ordered part and then diagnosed the unit fully. Per previous techs diagnosis, I removed and replaced the console and placed the unit in diagnostics and calibrated the unit. Tested in diagnostics showing error codes F7E0-loss of power, F0E4-spin limited due to water temps, and F6E3-ACU doesn't hear UI. I cleared the codes and continued with testing. When the unit got to spin cycle, I could hear the gearcase grinding. I stopped testing and tilted the unit back and found gearcase oil on the rotor, drain pump, and all four panels. Also found the rotor bolt had backed out causing the rotor to drop. I removed the rotor and found the teeth badly worn; rust on the clutch, and the slider worn as is the inside of the clutch. I attempted to remove the washplate and found it is seized to the gearcase. I advised the customer of my findings and that I wouldmhave to order parts to complete the repair. I notified the office (KC) and was advised that the customer could be scheduled for 03/17/25. I recommended the customer contact the office to schedule the time frame. I am ordering the rotor, washplate, valve and CNOTE-2 HOUR JOB. Unit was left unplugged for safety and customer advised to not use the unit to prevent further damage to the unit. RETURNING TECH TO REPLACE THE GEARCASE, SLIDER, CLUTCH, VALVE, AND POSSIBLY THE WASHPLATE-LS W11112656; ordrng 1 W10915701 (Rotor) and 1 W10902814 (Washplate) and 1 W11165546 (Valve)"

Arrived onsite for grate broken. I confirmed grate was broken and replaced it with the one provided to me. Customer stated that when on low flame the back right burner would go out when opening and closing the cabinet. Whirlpool states that the cooktop needs to be fully enclosed as the cooktop is getting backdraft from the cabinet doors closing. When at high flame the unit works as designed. Cooktop install will need adjustments to fix the low flame issue and the backdraft causing it. No leaks present. Call complete. Installed W11380124 GRATE.

"Arrived on site for top ice maker not making ice. Upon arrival, found no ice buildup in the fill tube. Ran test on ice maker and gears did not rotate. Proceeded to replace W10882923 ice maker kit. Re ran test and now gears and turning and confirmed water entered into ice maker. Unit is functioning as designed. No water leaks detected at this time"

Arrived on site for oven tripping breaker and right rear knob is not operating correctly. Upon arrival found 2 knobs failed. Pulled oven to get polarity test done. Get 123.5 from L1 and L2-N and 247 from L1-L2. Found L1 connection is slightly loose. Was able to tighten a 1/4 turn. Contacted Techline and spoke with TJ. Explained issue and have voltage readings. In addition ran resistance test from all wires to ground and is good. Also explained how knobs have cracks. Tech recommends doing burn off for the breaker tripping issue and replacement of knobs due to failure and not cosmetic issues. Tech recommends giving breaker tripping nuisance service pointer to customer. SR# 7741137459. Contacted SAFTEY. Spoke with Amanda. Notes were documented. MfrRef # 7741120333. Replaced RR and RF knobs W11517331. Unit is operating as designed. Job complete

Arrived on-site for washer not draining. Found error f9e2 for long draining. Tested resistance to drain pump is 19.2. Drain tube is in good condition. Cycled unit to drain and is working while on-site. Customer said it is intermittently not draing. I installed control (w11513246) calibrated and ran factory test. Unit is working as designed.

"Arrived on site for customer complaint of unit dispensing water when calling for ice, found short in water pad, ordering water pad. I replaced control and UI, but pad is still needed to complete repair. Parts used w1172798 w10822646; ordrng 2 WPW10346924 (Water pad)s"

"Arrived on site for no ice. Found a frozen fill tube,replaced valve,fill tube and icemaker ran harvest test passed icemaker filled with water. W11677731,w11455388,w11455232"

"Arrived on site to inspect microwave, not starting. Upon further inpsection, I found that the door frame and strike are separating from the main outer door. The strikes on the footage not able to make proper contact with the switches. I installed the door and found that the door display is defective. I am ordering another door and returning with prescreened parts. Office to schedule return service. ; ordrng 1 W11186045 (Door)"

Arrived onsite and found unit operating with failed draining function. Determined cause to be break in the harness. Repaired by replacing the harness and reinforcing the weak point under the tub. Unit is now operating as designed. W11643701

"Arrived on site for lid not locking. Upon arrival, inspected unit. There is water in tub and error code F9-E1 flashing. Ran diagnostics and get error coders F9-E1 long drain, F0-E3 over load, F7-E1 tachometer missing or wrong signal, and F0-E9 off balance pause. Raised unit to inspect drain pump. Found harness to pump was pulled. Was able to repair harnesss and all water drained correctly. Ran a normal cycle and lid locks correctly and begins cycle. Found entire basket agitated during agitation. Inspected cam and actuator.Found cam has failed. Also belt feels a little loose. Need to replace cam and belt. Ordering cam and belt. Office to reschedule. ; ordrng 1 W10721967 (Cam) and 1 W11239857 (Belt)"

Arrived on site for refrigerator very noisy. Unit was defrosting. Ran checks and found noise is normal. Customer says normal running noise is what she feels as too loud. Adjusted leveling legs and lifted refrigerator door. All noise is normal. Explained customer of noises. Call complete.

Arrived onsite and testednunit for clack during agitation. Found unit agitator shaftmclacking at start of counter rotation. Determined unit shaft play on existing gearcase is the same play as on the new in box gearcase. Replaced slider and advised that occasional clack during counter rotation would be within design spec parameters and that the new gearcase is not bad. Customer reported the issue has continued and did not change after last gearcase replacement. Listened to video of unit noise concern and found within design specs. W10734521

Appliance is in unit 261 Ebbsfleet Drive. Arrived on site to test unit for no water and ice. Found water to unit was shut off. Turned water on and now dispensing and filled ice maker as designed. Contractor not present for signature. No parts replaced at this time. No leaks detected. Job complete.

"Arrived on site to inspect the unit for a non-working sensor. The customer reported that while attempting to bake a potato, it overheated, causing damage to the wave cover and humidity sensor. The faulty sensor is causing food to overcook. Ordering a new wave cover and humidity sensor; the office will contact the customer to reschedule.; ordrng 1 8184604 (Cover) and 1 4393808 (Humidity sensor)"

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the ice maker was making a lot of noise prior to it fully quitting. I gained access to the ice maker and found it completely rusted out. I removed the icemaker and found proper voltage going to the icemaker. I replaced the ice maker and tested the unit. I found the unit working and operating as designed. Call complete. 2198597.

Arrived onsite for washer not going into wash cycles. Upon arrival customer stated lowes installed it and they said it was good. Customer tried it for the first time but it wouldn't fill and drain would run dry. I found a long drain present due to the washer not getting water. I found both valves on the wall were still turned off indicating lowes forgot to put the water back on. I turned the water on and unit is now operating as designed. I watched the waterlines to ensure they were put on right and no leaks occurred. No leaks are present. Call complete. No parts installed.

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the wire harness and check all loads. I found all loads within range and tested the unit. The unit began to work and operate as designed. Call complete. W11643701.

"Arrived on site for customer complaint of unit making noise. Found unit tested good, I ran calibration and tested spin, agitation, water valves, drain, and suspension. I watched spin with lid open, basket is spinning true. I instructed customer on proper use and best practices for balanced."

Arrived onsite for unit drain pump constantly coming on and error 3/1. Control has now become unresponsive. Ordering control (which is covered by scode) and drain pump if needed. Office to reschedule ; ordrng 1 W11608056 (Control) and 1 W10919003 (Pump)

"Arrived on site to test unit for not dispensing ice or water, no lights. Upon arrival customer stated they had the door ajar icon flashing with all the doors closed. They cycled power and removed that icon, lights have not been working since and no dispensing at the door. Verified issue, no lights and no dispensing. Tested door switches, found them reading open and closed properly. Took voltage and found switches only receiving 75VAC. Unplugged crisper drawer harness and found lights have started to flicker and illuminate. Inspected harness and found a broken wire. Replaced harness (W11170612) and tested unit, all functions have returned. Unit is now running as designed, no leaks detected, job complete."

Arrive down sake for a dryer that is tripping the breaker. Inspected unit and work area. The customer advised that the unit tripped the breaker immediately when the unit is plugged in. I checked the terminal block and found the ground bonded with the neutral circuit. I fixed the wiring at the terminal block connections and tested the unit. The unit began to work and operate as designed without tripping the breaker. I called Whirlpool safety team and spoke to Eli Marie SR# 7741087100. She advised to make no further repair and the unit is working and operating as designed. Call complete. No parts were installed.

Arrived onsite for unit light not working upon further inspection found light was not plug in plug the light tested oven light working not turn off verified door switch and tested tested control relay was welded shut replaced control unit is working as design customer not available for signature

MVW6500MBK0 Arrived on site for a washer not working. On arrival I ran diagnostic no error code I called Whirlpool tech for support and there was nothing he could help with because I didn't see anything SR# 7741129068 tech line directed me to Trade Care Center they said the was nothing they could do due to me not finding any issues Sr# 7741104392. Clients mom was home so she didn't know what was wrong with product. Client then called and said when she used quick wash it was stuck on draining and that was it. I spoke to my manager and he recommend to replace the l8d lock . I replaced part and calibrated I then ran a quick wash with blankets stayed until it finished product works as it's designed no water leaks visible from main water supply.

F5E2 NTW4516FW4 Arrived on site for a washer not draining. On arrival I ran diagnostic and found error code F5E2 defective lid lock. I couldn't run a full test due to washer not having hoses attached to it . But before I replaced lid lock i tested washer in test mode and the lid lock tried to lock 3 times before washer failed. I replaced lid lock and tested as far as I could without hose and the lid lock worked great. Product works as it's designed no water leaks visible from main water supply.

Arrived on site to repair previously diagnosed issue. Replaced front right igniter and tested. Unit is now functioning properly and as designed to. Right front burner igniting properly job completed. Parts usedw11507531

"Arrived onsite for unit not cooling. On arrival customer stated RC is good but Fc is not and not making ice. Pulled unit to inspect for leaks. Found none. Checked Equalize pressure and found 32 on each side. Called techline for assistance. Spoke to TJ SR#7741127683. Said to run test 4 and sub section 4-5 gave range for low side reading. On section 4 about 5-15 on low and section 5 at 0. Ran test and recorded Test 4, 5/205psi, set 5 0/240psi. Lower side reading are in range but high side is not. Called back and spoke to Art- same SR#Want to see about 45 psi equalize. And max 150 psi on high. Possible non condensable in system. Recommended purging system and running nitrogen, running extended vacuum and recharge. Followed as directed. Unit is running within spec. Customer will monitor"

"Arrived on site to inspect washer continuously draining. Upon further inspection, I checked the pressure hose for obstruction. The drain hose is fine and no obstruction found. The control has an internal issue with the pressure sensor. I replaced the control and recalibrated and tested the washer. The washer is now operating as designed. No water leaks observed during service. W11607637 no one on site to sign. Unit 10212"

"Arrived on site to inspect washer continuously running drain pump unless unplugged. Upon further inspection, I verified that the pressure hose does not have an obstruction. I found that co troll has an internal issue with the pressure sensor. I replaced the control and recalibrated and tested the unit. The unit is now operating as designed. No water leaks were observed during service. W11607637 no one on site to sign. Unit 5109"

Arrived on site to install previously diagnosed and ordered part. I replaced the sump and motor assembly and reassembled and tested the dishwasher. The dishwasher is now operating as designed. No water leaks were observed during service. W11025157

Arrived onsite for washer draining and filling constantly. I found out the washer filled constantly because customer would start a cycle while drain pump ins constantly running. The unit will keep filling due to the unit noticing there isn't enough water. I powered the unit on and found the drain running. I took off the pressure line and found it clear. Drain still runs while the pressure line is off indicating the water pressure sensor on the control has failed. I replaced the control and tested the unit. Unit is now operating as designed and doesn't constantly drain/fill. No leaks present. Call complete. W11607637 CNTRL-ELEC.

"Arrived on site for not running. Upon arrival, tenant states that is having drain issues. inspected unit and tub has standing water. Ran a drain cycle and pump energizes but does not pump water out. Found hose is crimped at disposal. Hose is a bit short. Was able to straighten the hose. Held in place with zip tie. Test unit and issue continues operating as designed. Job complete"

Arrived onsite for refrigerator leaking water on icemaker fill. I inspected the valve and found the hose connection to not be pushed all the way in allowing a slow drip to occur when unit is filling for ice. I reconnected the line and forced a fill on the icemaker. Unit is now not leaking and is operating as designed. No leaks present. Call complete. No parts installed. Customer was not onsite for signature.

Arrived onsite for unit vibration upon further inspection ran diagnostics & normal cycles could not find anything wrong with machine unit is working as designed no leaks observed during service

"Arrived on site for customer complaint of unit making a noise. I found failed suspension rods, I replaced suspension, ran load calibration, unit tested good. Part used w11130362"

On arrival verified complaint of unit not filling with enough water. Ran diag and found no error codes. Ran component activation and verified all components are activating correctly. Replaced main control for possible pressure switch failure. Calibrated unit. Job complete installed w11607637

Arrived on-site to install ordered parts. Installed harness(w11643701) and cycled unit. Unit gave f2e1 code for stuck button. Cleared codes and ran factory diagnostics cycle and machine finished cycle with no codes.

"Arrived on site for F8E4 code. Upon arrival, customer presented video of suds forming underneath unit near kick plate (pictures attached). Proceeded to run unit with soap pod used by customer and found no leaks. Called techline and spoke with Nathan SR#7741132969 Advised to reduce pod usage or call customer care for resolution. Informed PR and stated to check spray arms and manifold for cracks. Found no visible cracks but will be easily determined with glass door if there is any faults on the manifold and spray arms. Ordering W11550888 lower spray arm, W11744286 feed tube, W11679656 diverter cover, W11590538 retainer, W11573766 3rd level spray arm, W11545334 upper spray arm, W11690647 2nd level retainer, W10892835 3rd level retainer and glass door. In addition, checked inlet valve and found no leaks and confined its not weeping. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11550888 (Lower spray arm) and 1 W11744286 (Feed tube) and 1 W11679656 (Cover diverter) and 1 W11590538 (Retainer) and 1 W11573766 (3rd level spray arm) and 1 W11545334 (Upper spray arm) and 1 W11690647 (2nd level retainer) and 1 W10892835 (3rd level retainer) and 1 Glassdoor (Glass door)"

Arrived on-site for washer not responding. Found unit would not go into factory diagnostics cycle. Got f1e1 error. Installed control(w11513246) calibrated ran test cycles. Unit is operating as designed.

Arrived on site for unit making noise . Ran diagnostics checked for error codes no errors at this time. Ran 2 test cycles and drain and spin. Could not duplicate noise customer will monitor and record video if noise occurs again. No leaks present at this time job completed. No parts used. Also looked underneath unit to inspect belt and splutch assembly everything checked out fine

"Arrived on site to test unit for not cooling properly, tested unit found evaporator completely frozen over, tested unit found heater not engaging, unit has a failed defrost cycle, will need to replace heater, control and defrost thermistor, customer will have unit thawed before our next appointment on 3/19; ordrng 1 WPW10316428 (Heater defrost)"

"Arrived on site to inspect washer coin dispenser not working. Upon further inspection, I placed some coins in the slot and pushed it in and nothing happened. I attempted to place the unit in diagnostics and it failed. Following the tech sheet, I tested voltage (125V) and tested VDC at connector J2-3 to J2-4 and had 12VDC. I removed the connector and tested at the same points on the control and found the same reading. At this testing point, the main control has failed. I am ordering the main control and due to the availability of the part, the office will schedule return service when the part has arrived. Unit left unplugged for safety and no water leaks observed during service. ; ordrng 1 W11712987 (Main control)"

"Arrived on site for no cool or ice. Room temp in both sections fans running compressor not powering on clicking noise,found optics failed with reciever flap closed led blinking,installed a new start device same issue compressor not starting diagnosed unitmwill need a new compressor and optics. Sooner service if available for customer. ; ordrng 1 W10233961 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve), used 1 8201786 (Start device) from stock"

Arrived on site to install previously ordered part. Replaced valve W11396714. Test unit by running a normal cycle. Unit filled correctly and began washing. Unit is operating as designed. No leaks present. Job complete

"Arrived on-site to install w10918489 UI, w11177741 door seal and wpw10195007 upper door gasket. On arrival installed parts, then test adore and found no leaks and unit working as designed an informed customer to give unit 30 days for door seal to seal to the door properly. But in the meantime, it is going to be harder to close because of it.Being a new door gasket, call complete"

Arrived on site for refrigerator not making ice properly. Ran test and icemakermhad e0. Cycled and filled. Ran fan test and found ice maker fan has failed. Removed ceiling. Removed icemaker section. Replaced icemaker fan. Verified operation. Call complete. W10846539

"Arrived on site to test the unit for display flickering. Tested the unit and found the console unresponsive. Ordered a replacement console and will return on Tuesday, 3/18, to install it.; schdld next appmnt for 3/18 TUE !"

"Arrived on site with new control board. Removed back cover and installed new board. Found p13 connector missing, checked and founs we have wrong model. This unit ends in 05. Ordered correct board. Reset for mon 17 am. ; ordrng 1 W11664342 (Control)"

Arrived on site to install control to resolve cycles not running. Replaced control and ran diagnostic cycle. Found all items working as designed with no drain pump issues. Repair completed. Parts used - W11607637.

"Arrived on site to replace the small oven sensor and hardwire both sensors. Installed the new sensor in the small oven and successfully hardwired both sensors. Tested the large oven by setting it to 350?F. The unit ran for 30 minutes before the yellow lights began blinking three times, and the unit stopped operating. Checked error codes and found F3E1 again. Contacted Techline and conducted tests as instructed, including checking the ohms on the sensors. Based on Techlines guidance, I replaced the appliance manager. After restoring power, the error codes reappeared immediately. Cleared the error codes, but they returned again. Per Techline, the unit will be submitted for review as a possible replacement. Job complete at this time. SR#7741007538"

On arrival verified complaint of needing light covers. Replaced light covers. Unit is now working as designed job complete installed 2x wpw10412722

"Arrived onsite for unit tripping breaker. When speaking with head of construction sean, he stated they already replaced the unit with a new one and sent the old one off. Unit is now longer here and nothing is wrong with the replaced unit. No leaks present. Call complete. No parts installed.Spoke with safety to document 7741058378"

"Arrived on site to test unit for noise during agitation, tested unit found no signs of gear case failure, inspected cam and found it grinding, shift actuator not disengaging properly, replaced cam shift actuator and belt as precautionary and tested unit is now running as designed no leaks detected job complete installed W10721967, W11239857, W11481722"

"Arrived on site to inspect the unit for rust and metal flakes. Opened the door and observed visible rust, peeling paint, and metal flakes inside the unit. Advised the customer not to use the unit, as it cannot be repaired. Job complete."

Arrived onsite for refrigerator not dispensing water. I found the unit to dispense water but would slowly stop. I took out the filter and the dispenser is functioning as designed. Because this is new construction the debris from the work has clogged the filter ans customer will need to replace the filter. Customer stated he is going to see if he can get some on his own. This is new construction and no one has lived in the unit or building. Call complete. No parts installed.

"Arrived on site for door being hard to open and close. Found everything working but door is difficult to open and close. Removed door. Replaced strike and catch. Verified operarion, customer tested and agrees it's working. Call complete. W11429589"

"Arrived on site for not completing cycle. Upon arrival customer, ran diagnostics and get error codes F8-E1 long fill,and F0-E9 off balance pause. . Ran automatic test cycle and notice cold valve energize but not filling. Inspected supply and found a stone between supply valve and hose. Cleared debris and test unit unit is now operating as designed no leaks present job complete ."

Arrived on site to test unit for clicking noise. Verified with customer noise is unit shifting from agitate to spin. Advised customer noise is normal part of operation and a healthy sign of unit working s designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site for customer complaint of bunner not cycling properly. Found failed infinite switches on FL burner, I replaced switch, unit tested good. Part used wpw104344452"

"Arrived onsite for front panel and duct reassembling. Used all parts provided, inner door, grill cover, doorbell, lint duct, adhesive, bulkhead and seal. Tested and unit is functioning properly. Job complete"

Arrived onsite for dishwasher not heating. I confirmed dishwasher is not heating and when messing with the heating element it was brittle and snapped in half. Heating element has failed and needs replacement. I replaced the heating element and unit is now heating as designed. When testing i inspected for leaks and no leaks are present. Call complete. Installed W10518394 HEATER.

"Arrived onsite for washer not going through cycles. Upon arrival I spoke with leasing. When leasing called maintenance they informed us that the washer is fixed and didn't inform leasing, unit is operating as designed and there are no issues with the unit. Call complete. No parts installed."

Arrived on site for bake igniter not igniting. Upon inspection found igniter blown out need to be replaced. Model number was missing last digit in model number. Igniter sent not the right part. Updated model number and ordered correct igniter. Part ordered w11176454 office to reschedule ; ordrng 1 W11176454 (Bake igniter)

"Arrived on site to test unit for not draining, tested unit found failed wire harness, replaced and tested, unit is now running as designed no leaks detected job complete installed W11399437"

"Arrived on site with parts for repair. Removed shelves. Removed air tower, replaced air diffuser. Verified operarion. Call complete. WPW10479155"

"Arrived on site to test unit for tripping breaker. Upon arrival started a 500? bake cycle and monitored, after 30 seconds the breaker tripped. Inspected breaker, breaker has not been replaced. Replaced control (W11448962). Removed ground and started a bake cycle at 500?. Alternated between bake and broil cycles to condition the relays. After 30 minutes, reattached the ground and started another bake cycle at 500? and monitored, after an additional 30 minutes, breaker no longer trips. Contacted techline to document SR#7741132640. Per techline the issue is with the breaker and not the unit. Recommended to provide builder with TSP W11525530 breaker tripping nuisance. Contacted GC, per GC information will be provided by email. No one on site for signature. Unit is now running as designed, job complete."

Arrived on-site to install ordered parts. Installed control(w11742939) and ran factory diagnostics. Calibrated unit. Everything is working as designed.

"Arrived onsite for unit making screeching noise during wash upon further inspection found gear case, add all all over it. And throughout the bottom of the machine, replace the gear case, splutch & belt W10721967,w11454734,w11239857 ran calibration unit is working as design. No leaks observed during service"

arrived on site to test unit and customer said another company was out yesterday to work on the Cooktop. Job complete.

"Arrived on site for unit not powering on. Upon arrival, found fuse to be reading OL and 120V going to the fuse. Proceeded to replace WPW10545255 thermal fuse. Tested unit and now unit is functioning as designed."

"Arrived on site to replace previously diagnosed wash plate, replaced and tested unit is now running as designed no leaks detected job complete installed W10902814"

"Arrived on site to diagnose oven throwing F9E0 miswire code. Canceled error twice, and was able to get into diagnostics. I found an F1E1 error for relay board. Replaced main control to resolve. Restored power and verified proper operation and no further errors. Parts used - W11448962."

"Arrived on site ,replaced suspension rods . W10780045. Ran calibration and diagnostics wash test. All checked normal. Nomwater leaks detected at time of service. Job complete"

"Arrived on site for leaking water. Upon arrival customer, inspected unit. Found water leaking from bottom of sump. Need to replace sump and motor. Replaced sump and motor W11613570. Test unit and issue continues operating as designed. No leaks present. Job complete"

WGD5010LW3 Arrived on site for a dryer making loud noises. On arrival verified issue i replaced repair kit tested product working as its designed.

WDF130PAHB2 Arrived on site for a dishwasher not drying. On arrival verified issue heater had failed uploaded photo i replaced part . Tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site for unit not starting. Upon arrival, customer stated unit powered off mid cycle and had clothes in the unit. Customer managed to open top lid and remove items but damaged the lid lock in the process. Continued to check lower harness and found severed harness to the pump (picture attached). Lower harness was ordered but did not arrive. No water leaks detected at this time. Office to reschedule. Adding customer to cancellation list ; O-emld tckt"

Arrived onsite and found temps normative and freezer icemaker production ahad resumed and completely filled the bin. Fridge door icemaker which had been working had slowed and stopped. Replaced the door icemaker W10898228 and verified good airflow supply through the cabinet air port. Heat treated seals to mitigate condensation issues. Advised customer on repair.

"Alright, the verified complaint of unit knot spinning out breakfast visual inspection. The unit shows that the gear case has failed and is leaking oil. Unable to complete repair at this time. As the new the gear case is leaking oil inbox reordering gear case 3360629 reschedule per customer request 3/24; ordrng 1 3360629 (Gearcase)"

Arrived on site for unit tripping breaker. Upon arrival breaker was not tripped customer reset breaker. However did not realize his dishwasher was on GFCI and needed to be reset. Customer did experience an outage due to Austin energy which caused unit to trip breaker and gfci. Ran test cycle unit is functioning properly and as designed to. No leaks present at this time job completed. No parts used

"Arrived on site for dishwasher leaking. Customer dees bubbles and water from the bottom. They have only used twice and both times it leaked. Also the bottom panel does not stay in place. Ran diagnostics and found no errors. All components working, removed door and found soap bubbles coming from under door. Tub is full of bubbles. Took several fill and drains for water to go back to normal. Unit working as designed. Advised cusfomer on soap usage. Bottom is missing retainer. Reset for Mon am, ; ordrng 1 WPW10503548 (Retainer clip.) and 1 WPW10503548 (Retainer)"

"Arrived onsite for unit not draining. Inspected and found drain pump harness disconnected. Appears unit bottomed out. Secured connection and unit is now functioning properly. Notified customer of load size. Customer will monitor. If symptoms persist recommend returning with lower harness and drain pump. Also Notified customer to have standpipe cleared, pipe is backing up. Job complete."

"Arrived on site for washer leaking, on arrival confirmed firmed issue from photos customer provided. Upon Further inspection I found pressure hose was pinched causing water level sensing failure and u it to over fill and after readjusting pressure hose I found unit it working as designed with no leaks and no parts installed call complete"

"Arrived on site to install previously diagnosed parts. I checked all four switches and found all of them making and breaking. I replaced the transformer, capacitor, diode, and magnetron and tested the unit. I still found the machine quitting after 1 second. I went to check all dorswitches to make sure that they were properly engaged with the door closed and found one of the lower switches not engaged when the door it was closed. See photo. I called whirlpool tech line and spoke to Jeremy SR# 7740780463. He had me send him several photos and found the cabinet bent causing the issue. He tried to have me fix the cabinet but we found that the cabinet was popping in and out and would pop back into it's current place. He advised to make no further repair at this time and that the unit would be sent to review. He did advise that the customer should expect to hear from whirlpool within a week regarding replacements. Call complete. W11737892, W11737891, W11256462, and WPW10574736."

"Arrived on site to inspect washer not completing a cycle as it continues to try and spin. Upon further inspection, the customer provided a video of the control panel showing the lights flashing, which is an error code. When I arrived, the customer had a load of clothing washing and the unit was in a spin cycle. I cancelled the cycle and customer removed the items for me to test the unit. I placed the unit in diagnostics showing error code F3E2-pressure sensor fault. I cleared the code and continued with testing and it operated as designed. I inspected the water level sensor tube attached the control and on the back right side of the tub and it was secured at both places. I removed the tube from the control and blew through it and the tube was clear. Following the tech sheet for Test #5-water level, I found the unit operating properly and the hose is clear with no damage. The end result would be to replace the main control; therefore, I removed and replaced the main control and calibrated the unit and retested. Unit is operating as designed. No water leaks observed during service, job completed. I advised the customer that should the unit fail again, we would have to contact the manufacturer to get our findings documented. W11627413."

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight no twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, repair has been completed per instructions in SP w11490386 , spoke to TL7741129024 and spoke to safety, and submitted picture of breaker and advised of sp W11525530 for GFCI manufacturer. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element, broil element, and main. Parts are labeled and set to be returned per wpl safety request?"

"Arrived on site four a refrigerator that is leaking water and wont make ice. Inspected unit and work area. The customer explained that the unit we'll go several weeks without making eyes and then we'll make ice for a week or two before quitting again. She also advised that the unit is leaking water from their drip tray onto the floor. I did confirm the customer's complaints and tested the ice maker. I found the icemaker harvest with the door opened. I also found that after opening the door, water dribbled from, underneath the drip tray down the front of the freezer door onto the ground. I removed the drip tray and found minimal water underneath the drip tray in the cover but found water coming out from under the cover. I lifted the cover and found waterthrought the entire bottom of the dispenser area. I gained access to the fill tube and attempted to dispense water. I found no leaking from the dispenser tube or dispenser itself. The customer advised that it usually tends to gather moisture when the unit is not making ice and will stop when the unit does make ice. I checked the bottom of the freezer door and checked the wire harness. I found one of the wires barely hanging on and split. Ordering the freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed. ; ordrng 1 LW11037733 (Stainless freezer door)"

WOD51EC0HS20 Arrived on site for a oven with display issues. On arrival client said he decided that he was going with his insurance company to replace it and didn't want any services from us . He apologize for any inconvenience. No service charge no parts used.

"Arrived on site for range tripping breaker when oven was used. On arrival confirmed issue and found breaker would trip only when range was in bake preheat cycle. Found 246 L1-2, 123 L1-n & L2-n, 0 g-n. No voltage drops found when under a load. Amp draw to bake was 10 and 14 for broil. Reported findings to safety team sr#7741067629"

Arrived onsite for unit taking long time to dry upon further inspection tested unit with vent disconnected air flow is good tested with vent attached no air is flowing advised customer to have vent clean unit is working as designed

"Arrived on site to inpsect washer making speaking sound during spin. Upon further inpsection, I gained access to the underside of the washer and found that the belt had been slipping on the pulley. Replaced the belt and splutch assembly. I calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W10721967 W11239857"

"Arrived onsite for unit not draining. Found unit locked and full of water. Could hear pump energizing but not moving water. Manually drained water. Found no obstruction but drain pump is rattling. Ordering pump. Set to return Monday the 17th. Unit will be accessible at rear of home, customer not be available. We do have permission to work on unit. Took pic of location. ; ordrng 1 W11399437 (Pump)"

Arrived on site to test unit for odd smell. Found strong odd smell coming from top panel gasket. Ordering new gasket and office to reschedule. ; ordrng 1 2217296 (Top panel gasket)

Arrived on-site for dishwasher leaking. Found no error codes or leaks while in diagnostics or quick wash cycle. Customer said it only happened once. Since then she used less soap and it has not been leaking. No parts used.

Arrived on-site to install ordered parts. Installed control(w11603810) cycled unit and calibrated also. Unit is operating as designed.

"Arrived on site to test unit for not working properly, tested unit found water in basket and drain pump not engaging, inspected pump and found wire broken, replaced harness and tested, unit is now running as designed no leaks detected job complete installed W11643701"

"Arrived on site for scratcher console . Also found door panel dented . Replaced door panel and ui console W11505444,W11632728. Ran diagnostics all checked normal. Nomwater leaks detected. Job complete"