"Arrived on site to look at model MVW4505MW2 for customer complaint of console not responding. Found issue with console and control, ordering parts. ; ordrng 1 W11755512 (Console)"

"Arrived onsite for WOC54EC0HS microwave making a humming noise and turn table not working. Upon arrival, observed in settings that the turn table function was turned off. Switched setting to on, unit now functioning as designed. Customer also said he heard a humming sound only at night when the unit hadn't been used anytime recently. There wasn't any unusual noises during or after operation while we were onsite. Advised him to monitor any error codes that may occur in the future. Job complete."

"Arrived on site to look at model MVW7232HW2 for customer complaint of error codes. Found error codes f0e3 and f7e9. I found issue with stator, rotor, and clutch. I replaced stator, rotor, and clutch. I ran calibration and diagnostic test cycle. Unit passed all diagnostic test cycles. Parts used w10915700, w10754448, and w10915701"

"Arrived on site to look at model WRS315SDHM01 for customer complaint of unit tripping the breaker. Found issue with the defrost heater at harness. I replaced harness and defrost heater, unit tested good. Parts used w11545823 and wp2323198"

"Arrived on site to apartment 402 for refrigerator WRS335SDHM07 with issue of right side dented door. Upon arrival, replaced right side door LW10912075 and nameplate W11223753. Unit is operating as designed. Job complete"

"Arrived on site for drawer leaving water when cycle is done. Upon arrival, ran diagnostics and found no issues with the water valves and hoses. Per service pointer, proceeded to replace W11524106 drawer. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived on site to apartment 203 for dented right door. Replaced right side door LW10912313 and nameplate W11223753. Unit is operating as designed. Job complete

"Arrived on site for dispenser not opening. Upon arrival, found latching mechanism not closing. Proceeded to replace W11412300 dispenser. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"Arrived on site to apartment 435 with water line issue. Upon arrival, inspected unit and found issue with ice maker fill line. Reinstalled line and test unit. Unit is operating as designed. No leaks present. Job complete"

"Arrived on site for washer stuck in drain loop. On arrival confirmed issue and replace w 11603811 control and found washer, working as designed with the leaks call complete."

"Arrived on property work stop for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603810 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site to apartment 10308 for dryer WED4850Hw0 with issue of not heating. Upon arrival, ran vent test and passed. Test polarity and is correct. Confirmed no heat. Found disconnected wire at thermostat. Secured connection and test unit. Unit is operating as designed. Job complete"

"Arrived on site for unit tripping breaker. Upon arrival, found unit was making loud noise from the evaporator fan motor. Ran diagnostics but could not duplicate breaker tripping however faulty heater on the unit has potential to trip breaker. In addition, unit needs new filter housing due to water not dispensing when filter is inserted. Ordering W11162042 housing, W11518204 UI and WPW10384183 defrost thermistor. Called Safety and spoke with Lisa SR#21364774 to document and approve the replacement of the parts. No parts replaced. No water leaks detected at this time. Customer agreed to reschedule Monday 3rd. ; ordrng 1 W11162042 (Housing) and 1 W11518204 (UI) and 1 WPW10384183 (Defrost thermistor)"

"Arrived on site for SAFTEY tripping breaker. Upon arrival , contacted SAFTEY . Spoke with Donna. Am asked to inspect that breaker was replaced per last visit and to test unit and report to Techline. Found breaker manufacturer was not contacted and breaker was not replaced. The builder stated that will replace breaker in a few days. Contacted Techline and spoke with Adrian. I explained situation and notes were documented. Case# 21402215. Contacted SAFTEY and spoke with Alicia. Notes were documented. Case# 21010835. Job complete"

"Arrived on site for RC not cooling properly. Upon arrival, check temperature and found FC hovering around 20F and RC around 46F. Checked evaporator coil and found frost pattern on half. Unit needs sealed system repair. System all copper. R600. Weighing call for 2 hours. Ordering WPW10143759 UV drier, W11506635 access valve, W11579351 evaporator and W11476127 compressor. No water leaks detected at this time. No parts replaced. Office to reschedule. Need first call of the day. Unit is in garage. Need autho. ; ordrng 1 R600 (R600) and 1 2hours (2 hours) and 1 Nitrogen (Nitrogen) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11579351 (Evaporator) and 1 W11476127 (Compressor)"

"Arrived on site to apartment 3202 with complaint of clothes ripping. Upon arrival, inspected unit found markings on drum. Tenant states that from time to time also finds clothes stuck on corners of lint screen housing. Ordering drum, lint screen and lint screen housing. Office to reschedule ; ordrng 1 W10508188 (Drum) and 1 W10672683 (Housing) and 1 W10906551 (Lint screen housing) and 1 W11758174 (Lint screen)"

"Arrived on site for unit not starting. Upon arrival, ran unit and found motor was seized. Proceeded to replace WP694089 wheel, 279827 motor and 4392065 repair kit. Tested unit and now unit is functioning as designed."

Arrived on site to install previously ordered part. Replaced vent motor W11662713. Test unit and is operating as designed. Job complete

"Arrived to unit 2217 found water leaking from icemaker due to tube extension,removed icemaker installed extension reinstalled icemaker ran harvest test passed icemaker filled with water no leaks."

"Arrived on site for washer with motor continuously running a spin cycle on the tub. On arrival, confirmed issue, and after verifying that the motor actuator capacitor and pump all owned out within manufacturer specs.I found control borders, broken and replaced it with w 11735316. Tested washer and found it working as designed with no leaks call comple."

Arrived on site for refrigerator not dispensing water and rocking real bad. Water is now working properly. Customer said she just kept going and it started working. Suspect reservoir had to fill first. Water is working. Used level legs to prevent refrigerator from rocking. Call complete.

"WFGS5030RZ0 Arrived on site for a gas oven not heating. On arrival, the client stated that when she was on the phone with Whirlpool they asked if anything was in the bottom drawer. The client said she removed the drawer and then installed it back . After that she tried the oven and it started working. I removed the drawer didn't see anything out of the ordinary. I preheated oven to 350 and tested with my meter oven heated to the 350 with no issues . Product is working as its designed no parts used no gas leaks detected from main gas supply."

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced burner head (W11344539) and burner caps (W11344538). Tested unit, FR burner now properly ignites and all flames are consistent. Unit is now running as designed, no gas leak detected, job complete."

"Arrived on site for oven still tripping the breaker. 3rd visit for this issue, Removed oven from wall. Verified voltage at 248, 124 from each side to C and each side to G. G- C=0v. No issues with wiring or shorts found. Replaced bake and broil elements. Replaced main control. Started bake and checked amp draw had 12 amps, then 16 for broil. Breaker tripped. Would not reset. Removed ground screw and reset. Preheated oven to 450. Called tech support. At 330 i put back the ground screws. Unit continued to preheat to temp and is working at this time. Case 21401161. Was transferred to safety. Safety has documented. Case 21352161"

"Arrived on site to test unit KCGS950ESS02 for burner not staying ignited. Upon arrival, customer stated the front right burner fails to ignite and, when lit manually with a lighter, all igniters continue to spark. Verified complaint and confirmed failure. Inspection found carbon buildup and corrosion on the front right burner head obstructing proper gas flow and preventing consistent ignition. Once burner was manually ignited, continuous sparking persisted, indicating feedback failure within the ignition circuit. Determined front right burner head, front right gas valve, and spark harness require replacement to restore proper operation. Ordering parts; no parts installed, office to reschedule.; ordrng 1 W10836474 (FR burner head) and 1 W11199023 (FR gas valve)"

"Arrived on site to test unit ASI2575GRB11 for ice clumping. Upon arrival, customer stated ice frequently jams in the chute and clumps together in the bin. Placed thermocouple in freezer compartment and recorded 30?F. Inspected ice bin and found cubes small and fused together, consistent with partial thawing and refreezing. Observed ice chute completely packed with ice; removed obstruction and confirmed proper ice dispensing afterward. Inspected door and gasket seals, all sealing properly. Checked compressor operation, drawing 0.7 amps. Inspected evaporator coil, normal frost pattern present with no defrost anomalies. Inspected ice door and found incomplete seal, with visible light leakage when closed. Based on findings, suspect air infiltration combined with potential control regulation fault. Recommend replacement of ice door, main control, and user interface to correct temperature and sealing concerns. Ordering parts; no parts installed, office to reschedule.; ordrng 1 W11678840 (Ice door) and 1 W11216949 (UI) and 1 W11546690 (Control)"

"Arrived on site for washer not completing cycles. Found f6e2, f2e1. Unit reset code but will not go into diagnostics. No components started. Green light flashing on main control. Performed encoder test and verified the console has failed and will need to be replaced. Office will call to schedule once part comes in. ; O-emld tckt"

"Arrived on site to test unit WTW4816FW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"WTW4816FW3 Arrived on site for a washer just draining. On arrival,I verified long drain a defective control. Under the service pointer, it's recommend to replace the control board washer falls under the service pointer. I replaced the control board,calibrated then tested product is working as its designed no water leaks visible from main water supply."

"WTW6157PW1 Arrived on site for a washer not starting. On arrival, I found the lid was locked, and the control panel was not responding. I was able to unlock the lid . The lid lock was defective. I replaced the lid lock and tried to test, but it still does not repone. I ordered the control board, ui control, and the wireharness. Returning parts just in case needed. Office reschedule client as soon as parts arrive. No water leaks visible from the main water supply. ; ordrng 1 W11789821 (Control board) and 1 W11680401 (Panel control) and 1 W11789510 (Wireharness)"

"GY399LXUS03 Arrived on site for a range control panel not responding again. On arrival, I verified that the control panel is not responding again. This issue has been happening since 2021. I tried running the oven, but there was no response. I'm ordering the control board and returning the membrane to install a 3rd time. ; ordrng 1 WP8507P392-60 (Control board)"

"WRF736SDAM14 Arrived on site for a refrigerator, not cooling properly. On arrival, I heard the evaporator fan hitting ice. I removed the evaporator cover and then removed all ice. I tested the heater part is working fine . I made sure the drain hole wasn't clogged, and that was clear. I replaced the evaporator motor and waited for the frost pattern . Product is working as its designed no water leaks visible from main water supply."

Arrived on site to replace sump and motor assembly. Replaced sump and motor test unit and unit test good no leaks present job complete.

"Arrived on site to diagnose a dishwasher that is not cleaning dishes properly. Ran diagnostic and normal wash cycles to test operation. Found that water was not circulating with sufficient pressure. Upon further inspection, discovered that both the upper and lower spray arms were clogged with debris, restricting water flow. Also found the heating element broken and not heating during the cycle. Determined that the unit will need a new sump and motor assembly, heating element, and both upper and lower spray arms to restore proper wash performance. Parts have been ordered, and the return visit has been scheduled for 11/7 to complete repairs.; ordrng 1 W11550888 (Bottom spray arm) and 1 W11545334 (Upper spay arm)"

"Arrived on site to diagnose a dishwasher that would not start. Tested the unit and confirmed that the start button was unresponsive, preventing the cycle from initiating. Accessed the control panel and verified proper voltage to the user interface. Found that the main control board was shorted , causing the issue. Replaced the control board, reassembled the unit, and tested operation. The start button is now responding correctly, and the dishwasher starts and runs through cycles as designed. Unit tested good. Job complete."

Arrived onsite for unit not tumbling. I ran the unit and heard the motor turn and heat to occur but no tumbling. Opened the top panel and found the belt snapped. I replaced the belt and rollers using repair kit 4392065 provided to me. Unit now tumbles and operates as designed. Call complete.

"Arrived on site to inspect refrigerator KRFF577KPS02 with moisture building up on top of the FC door gasket. Upon further inspection, I found a very small amount of moisture on the FC door gasket. I placed my flashlight inside the RC section and closed the RC doors, and found a gap at the bottom of the mullion between the two RC doors. I found the flap on the RC door gaskets were not flat but rippled and not creating a good seal. Using my heat gun, I heated the gaskets and reshaped them, and tested them. I found the gap had gotten smaller. I contacted techline and spoke to TJ and advised of the complaint, history, and history of repairs made for the same complaint. TJ recommended placing the small, white gaskets under the FC door gasket to help seal it better; seal the gaps in the liner with clear silicone and place permagum in the bottom corners of the RC door gaskets near the mullion to help seal the gaps and then advised that this was the only fix for the issueTJ provided Case #21397995. I am ordering the two gaskets, clear silicone, and permagum and scheduled return service for 11/03/25. No water leaks were observed during service. ; ordrng 2 W11159728 (Gasket)s and 1 212643 (Permagum) and 1 W10841140 (Clear silicone)"

Arrived on WTW4850HW3 for drain pump running. I found a F3E1 pressure sensor failure present and drain pump running. I replaced the W11607637 control per s code S153EB and unit now operates as designed. Call complete. No leaks.

"Arrived on site for oven not reaching temps. Ran diagnostics, no error codes . Ran temp checks .tried recalibration, temps are still inconsistent Found temp probe reading under temp. Return set 11/4; ordrng 1 W11598120 (Temp)"

"Arrived on site to inspect range MER8674AS0 ovdn not reaching preheat temps. Upon further inspection, the customer advised that the oven doesn't reach preheat temps, and they recently had it serviced with another company. I gained access to the bake element and found it good. I tested the unit on Bake at 350 degrees and found the element getting fully heated as it turned bright orange. I pulled the unit out and gained access to the main harness at the back of the unit. I tested voltage at the terminal block and found 243V. I tested amp draw to the bake=14amps and the broil=17amps. While testing at the back, I found the oven sensor was new and incorrect. When I inspected the sensor connections, I found the connsctionsmwere not making good contact due to the sensor being a universal part. I removed and replaced the sensor and retested the oven on Bake at 350 degrees and found the unit is operating as designed. My preheat temp was 363 degrees, and the peak temps was 402 degrees. I advised the customer of my findings and repairs. Job completed. WPW10181986"

"Arrived on refrigerator not cooling. I confirmed both compartments are room temp. I went to the rear and heard the compressor make a loud high pitch buzzing for 5 seconds and turning off. I replaced the start device and same issue occurring. I checked amperage and found the compressor pulling 8.3amps. Compressor has failed and a sealed system is required ordering WPW10143759 DRIER UV, W11506635 ACCESS VALVE, W11727250 compressor, and W11598434 Evaporator. Office to RS.; ordrng 1 W11727250 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier Uv) and 1 W11598434 (Evap)"

Arrived on WTW4955HW3 for washer with power but display not working. Talked with the customer and found the issue to be a constant drain and no function allowed. I verified a F3E1 pressure sensor failure is present and drain pump will constantly run. Will need to order W11608056 control for repair. Office to RS as we are out of stock. No parts installed.; ordrng 1 W11608056 (Control)

"Arrived on WTW5057LW0 for standing water. I found water to be standing in the basket. I checked the continuity for the drain pump and found a OL present. Harness to drain pump has a break. I replaced the harness and tested unit. Found belt squeal present so i replaced cam and belt. Unit now operates as designed. Call complete. No leaks. Installed W11643701 Harness, W11239857 BELT AND W10721967 CAM."

Arrived onsite for range bake and broil elements not working. Found breaker flipped off. I verified hard plastic bushings as present. Per new procedure after speaking with PR I ran unit to 500 degrees with ground off. After reaching temp I hooked the ground back up and started unit to 500 degrees bake after going down to 300 degrees. Unit reached temp and waited 10 minutes and no tripping occurred. Advised customer to let it bake for 2 hours for burn off and he stated he will cut it off. Set a cook time just in case. Call complete. No parts installed. Customer not on-site for signature.

"Arrived on site for a dishwasher model KDFE204KPS1 that is not completing cycles and is flashing an error code. Inspected unit and work area. The customer stated that they had a wash. Cycle that stopped mid cycle and would not finish. He said that the unit went into drain mode and was draining even without water inside of the machine. He advised that he's tried several times to start the machine again, and it kept flashing that error code. I ran the unit through diagnostics and found an F8 E4 (float switch open) error code. I gained access underneath and found soapy water inside of the overflow tray under the machine. I explained to the customer that it appeared. They may have had too many suds inside of their dishwasher, causing the suds to overflow into the drip tray. The customer stated that he did notice that there was an overabundance of suds inside of the dishwasher when it stopped and that it seemed to be leaking from the front left. I removed the water from inside of the overflow tray and leveled out the machine due to a decent lean to the left. I ran the unit through a diagnostic cycle and found all portions of the machine working and operating as designed with no leaks present during operation. I did find an abundance of suds inside of the dishwasher at the end of the cycle, indicating that the customer still needed to clear out the remaining suds build up inside of his dishwasher. The unit is working and operating as designed, and no parts were installed."

Arrived onsite for WCG55US0HS00 with broken grate. Verified failire and ordering grate kit to repair. No parts. No other performance concerns.

Arrived on site for dishwasher leaking . Found seal at bottom of door warped and allowing water to leak out from under door . Nomother leaks detected at time of service. Ordering seal . Return set 11/3. ; ordrng 1 W11664713 (Door seal)

"Arrived on site to inspect refrigerator WRS335SDHM07 not cooling properly. Upon further inspection, I tested temps in the FC= -5 degrees and RC=56 degrees on the top shelf. I found the evaporator fan was not operating, and no air was circulating. Based on the frost pattern on the evaporator, the unit has been operating as designed as the unit has been defrosting and cooling properly, and there was no ice build-up. Had the evap fan not been operating properly, the frost would have accumulated into ice and built up on the evaporator. I placed the unit in diagnostics and tested the evap fan motor, and it failed to turn on. I tested voltage to the motor and found 122V. I removed and replaced the fan motor and retested, and the unit is operating as designed. No water leaks observed during service, job completed. WP2315549"

Arrived onsite for range bake and broil elements not working. Found breaker flipped off. I verified hard plastic bushings as present. Per new procedure after speaking with PR I ran unit to 500 degrees with ground off. After reaching temp I hooked the ground back up and started unit to 500 degrees bake after going down to 300 degrees. Unit reached temp and waited 10 minutes and no tripping occurred. Advised customer to let it bake for 2 hours for burn off and he stated he will cut it off. Set a cook time just in case. Call complete. No parts installed. Customer not on-site for signature.

Arrived on site for ice machine making too much ice . Found bin thermistor resistance out of range . Replaced thermistor . Reran diagnostics. All checking normal. No water leaks detected at time of service. Job complete

"Arrived onsite for KRSC536RPS00 doors not being aligned and found unit operating with poor alignment. Shifted cabinet to achieve desired door level. Unit is now operating properly. No leaks detected, no parts used."

"Arrived on site for a washing machine model WTW500CMW0 that won't start a cycle. Inspected unit and work area. The customer advised that the machine worked for a couple cycles and then completely quit. I tested the washing machine and found the lid. Would lock, but then the unit would not spin to start a cycle. I gained access underneath and found the motor connector not fully inserted into the connector. I clipped in the connector and checked all components. I found all components in good condition. I gained access to the control and checked resistance through the motor. I found the motor showing 8.3 ohms of resistance through all three windings showing the motor was good. I plugged the washer back in and tested the machine again multplie times on several different cycles. I found the ,achine starting every one and would advance to agitation without an issue. The unit is now working and operating as designed. Call complete. No leaks were present during service and no parts were installed."

"Arrived onsite for a dryer model MED5630HC2 that is not drying clothes. Inspected unit and work area. The custo,er stated that the dryer heats and tumbles. They have checked the vent hose off the back, and it's clear, but it still won't dry. I checked the vent outside and found a massive clog on the vent cover. See photos. I cleared the debris in the vent cover and tested the unit. I found the machine tumbling and heating as designed with adequate airflow coming out of the vent outside. I did advise the customer to keep an eye on the vent cover due to that being a reoccurring thing they may need to check from time to time. Call complete. No parts were installed."

Arrived on site to install previously diagnosed parts on a microwave model WMH31017HS11. Inspected unit and work area. I disassembled the unit and found the diode blown but found the capacitor within range. I replaced the diode and tested the unit 4 times with water in a coffee cup. I found the machine working and operating as designed with no abnormal sounds present. I called Whirlpool safety team and spoke to Kristina SR# 21334629. Call complete.

"Arrived to 2242 for no ice. Ran icemaker test icemaker will run then stop,removed icemaker found no issues,removed evaporator cover found neutral wire pin not fully seated in harness seated pin to harness reassembled unit ran harvest test passed icemaker filled with water no leaks."

"Arrived on site for washer not completing cycles properly and filling at end of cycle. On arrival i found no error codes or failures in diagnostic. I did find the hub drive completely worn down due to a bad retainer and causing unit to getboff balance, making loud grinding noise. Reported findings to techline Case #21404603. Im ordering the wpw10482836 latch, w11385424 retainer, w10528947 hub, w11205048 valve, & w11502823 control. Rescheduled customer for 11.5.25; ordrng 1 wpw10482836 (Latch) and 1 w11385424 (Retainer) and 1 w10528947 (Hub)"

"Arrived on site with ice container, broken in the refrigerator. On arrival confirmed issue and found w 11347840 bucket, broken and replaced it and found unit working as designed. Call complete"

Electric dryer model WED5050LW1 verified. Customer reported no heat. Checked voltage at outlet; it was good. Removed back panel and checked high limit thermostat and thermal fuse; both tested good. Checked heating element and found it open. Removed and replaced heating element part number 279838. Ran dryer; it heated properly. Set to time dry for 30 minutes. Advised customer to run dryer for 30 minutes to burn off any residue. Unit is working as intended.

WRS315SDHM08. Verified that the heater connection was properly seated. Moved wire harness above evaporator and secured it to keep it away from any ice buildup or moisture. Forced defrost on refrigerator; heater came on and went into defrost cycle. Heater got hot and started to melt the frost that had built up on the evaporator. Refrigerator is working as intended. No leaks at time of service.

"WFGS5030RZ0 gas range. Customer played video of oven making loud buzzing/grinding noise, possibly convection fan hitting cover. Ran convection bake to duplicate issue. Removed fan cover and pushed out center portion to clear fan, then ran convection fanno longer made the noise. Customer stated oven would sometimes start clicking randomly by itself, like trying to start. Ran oven multiple times; it ignited sometimes and tried to light other times but would not light at all. Ordering DSI board, bake harness, and will use oven igniter on return visit. No, gas leaks detected at time of service.; ordrng 1 W10898291 (Dsi board) and 1 W11707251 (Harness)"

"Inspected electric dryer model WED4616FW0 for no-heat complaint. Removed back panel and found open heating element. Replaced heating element 279838. Also cleared lint and debris from vent hose. Tested unit; dryer now functions properly with good airflow and heats correctly. Advised customer to contact maintenance for a rigid flexible vent hose (about three feet needed instead of current eight-foot flexible hose, which collapses and blocks airflow when dryer pushes back). Unit working functioning normally at this time."

Arrived on site for a oven JJW2830LL00 with display issues. Found the display was missing parts of the timer. Unit is heating and the fans are working. I replaced the console w11598133 and cycled it 2 times. Tested both ovens. Unit is operating as designed.

Arrived on site for a dryer WED6720RR0 leaking on steam cycle. I tested the dryer and watched the valve but couldnt replicate the leak i replaced the valve w11216837 and let it run another 20 minutes. I found the leak coming from the door due to a bad gasket. I'm ordering a W11321075 inner door for the return visit. Office will need to reschedule. Advised customer not to use the steam option. ; ordrng 1 W11321075 (Inner door)

Arrived on site for a microwave WMH78019HZ05 not working. Found unit is sparking at the wave guide cover. I removed it and found no visible damage behind it. I heated a glass of water and it's not sparking. Called safety to report. Sr 21364962 the repair isnt covered. The customer declined the repair also.

Arrived on site to install ordered parts on a refrigerator WRT148FZDM07. I installed the door lw10638684 and nameplate w11178521 and took a picture. Unit is operating as designed. No leaks detected while on site.

Arrived on site for a dishwasher JDPSS246LL1 not working. Found the console not getting power except when the door was fully open. I checked the power cord and found a loose connection. I fixed the issue and now the unit is operating as designed. No leaks detected while on site.

Arrived on site to inspect washer model MVW6200KW3 not starting a cycle and going immediately from sense to done. Upon further inspection I placed the unit into diagnostics and observed no error codes. I ran an automatic test and found that the motor would not run and only make a humming sound. I gained access to the capacitor and motor and found that the capacitor was reading out of spec. I replaced the capacitor and reassembled and tested the machine and it is now operating as designed. W11025157. No water leaks observed during service.

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived on site to inspect refrigerator frosting on the vent. Upon further inspection I checked temperatures and measured 37 RC and 0FC. I removed the UI assembly and removed the cover and found that half of the insulation was frozen with ice and couldnt removed without possible damage. I verified at least one fan operation but it could not be determined if the second fan was operating. The problem with frosting was probably caused by a crack in the insulation foam. I am ordering the insulation. No water leaks observed during service. Office to schedule return service. W11712700; ordrng 1 W11712700 (Insulation)

Arrived on site for unit leaking water from valve to ice maker. Inspected unit found kink in line at bottom causing a slow leak line. Will need to replace icemaker line ordering parr; ordrng 1 W11700559 (Kit)

"Arrived on site to inspect dishwasher model WDF331PAHS1 not running or cleaning. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3. I verified proper voltage to the motor however the motor was not running due to becoming seized. I replaced the motor and sump assembly. I reassembled and tested the dishwasher and the dishwasher is now operating as designed. No water leaks observed during service. W11025157. No one on site to sign"

Arrived on site for fridge not cooling. Inspected unit found unit is cooling both sections. Confirmed eva motor working as well too. Temperatures are normal in both compartments. Customer did state that one time.It sounded like it took over two hours for compressor to kick on.So he unplugged unit and plugged it back in and unit started working. Cannot find any issues with unit at this time. Customer will monitor job complete

"Arrived on site for customer complaint of freezer drawer not closing properly. I tested unit, unitnteated good. Took video, and sent it to management unit is working properly."

Arrived onsite JJW2830LL01 and replaced broil elements W11598122 per previous technical recommendation. Tested on broil and drying first 5 minutes the breaker tripped and would not reset without tripping on its own without load. This is a positive indication of breaker failure. Technician recommendation to use 40amp compatible standard breaker as the AFCI smart breaker is responsible for nuisance tripping. Advised homeowner on findings and status. Recommended following up with builder to have breaker corrected.

"Arrived on site for no ice,freezing in fresh food and light issues. Tested light switch multiple times in both sections no issues,customer stated both doors open no lights would power on,found a defective icemaker and control box,replaced the control box and icemaker ran harvest test passed icemaker filled with water,tested controls passed. W11700250,w11546609"

"Arrived on site to test unit WRX735SDHZ00 for noise and no ice production. Upon arrival customer stated unit constantly flashes a PO message even after cycling power and that frost builds up on the freezer back panel accompanied by a loud noise. Inspected unit and found the evaporator coil encased in ice, indicating a defrost circuit failure. Due to the constant PO message, recommend replacing both the main control and user interface. For the defrost issue, recommend replacing the evaporator harness and heater assembly. Ordering parts, no parts installed, rescheduled for 10/31 AM.; ordrng 1 W11334745 (Evap harness)"

"Arrived on site to diagnose a microwave with the interior light not working and a customer concern about the door gasket having a flat area. Inspected the unit and verified the interior light was not turning on during operation. Removed and replaced the interior microwave light bulb. Tested the unit, and the light now functions properly. Contacted the manufacturers tech line regarding the door gasket concern. Tech line confirmed that the door gaskets flat area is a normal design feature and that the unit is operating as intended. Tested all functions, and the microwave is heating properly. Unit is working as designed. Job complete. Case#21381108"

"Arrived on site to test unit WTW4816FW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site (Unit 13104) to test unit WFW560CHW4 for no power. Upon arrival customer stated unit stopped responding mid-cycle and has not powered back on since.Verified proper incoming voltage. Gained access to main control and found no diagnostic LED activity, indicating low-voltage failure within the control board. Verified power at the control input harness, proper voltage was present but no DC output to the user interface confirming control board failure. Replaced main control (W11549931) and reassembled unit. Applied power and verified console illumination and full functionality restored. Entered service diagnostics and ran a complete automatic test cycle. Observed unit fill, tumble, drain, and spin with all components operating properly and no stored error codes present after completion. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603810 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site to diagnose an oven not heating correctly. Customer stated that the unit should still be under warranty and, if not, that the control board itself should be covered under warranty. Searched for warranty coverage through available systems but was unable to locate any active warranty for the unit. Customer declined to proceed with any diagnostic or repair services at this time. Customer stated they would contact KitchenAid directly regarding warranty coverage. No services performed. No payment collected. Job complete."

This is a stacked unit. Will need autho for 2 men and a c.c on file. No one on site. Front desk said this is an owner tenant situation. ; O-emld tckt

Arrived on site for refrigerator WRT311FZDW06 making noises. Customer pointed out the noise upon arrival. Explained to customer that the noise is coming from the evaporator fan and is normal operation. Explained to customer what it does and showed parts breakdown on ServiceMatters. Unit is functioning properly and as designed. No leaks present at this time. Job completed

"Arrived on site to replace multiple components on the dishwasher, including the lower spray arm, upper spray arm, heating element, and filter. Pulled the unit out from the cabinet to gain access to the rear connections for the heating element. Removed and replaced the heating element, lower spray arm, upper spray arm, and filter assembly. Reinstalled the unit and secured it properly in place. Ran a full test cycle to verify proper operation. Confirmed the unit is heating correctly, spray arms are rotating as designed, and there are no water leaks present at this time. Unit is operating as designed. Job complete."

"Arrived on site for washer WTW4816FW3 with issue SOAK cycle does not operate . Upon arrival , ran diagnostics and get error code F2-E3 switch mismatch . Test ran automatic test cycle and operated correctly. Ran a SOAK cycle and never fills and goes to drain and spin. I test all cycles and found drain and spin and soak are swapped. Need to order control. Ordering control. Office to reschedule ; ordrng 1 W11603810 (Control)"

Arrived on WTW4855HW3 for drain pump running. I confirmed a F3E1 pressure sensor failure is present and per service pointer S153EB I replaced the W11607637 Control. Unit is now operating as designed and no leaks are present during time of service. Call complete.

"Arrived on site (Unit 1330) to inspect unit for dent. Upon inspection identified dent and documented in SD. Per One Stop program, replaced RC door (LW10912075) and installed nameplate (W11223753). Verified alignment and seal, unit now appears as designed. POC approved repair. No leaks detected, job complete."

"Arrived on site to test unit MVW6230HW0 for stopping mid cycle. Upon arrival customer stated she thought the cycle was complete but when attempting to open the lid she found it locked and controls were unresponsive again. Verified issue, found console unresponsive and lid locked. Inspected control and found no diagnostic LED flashing but outlet has proper voltage. Inspected underside components, drain pump reading 19.6 ohms. Found screw holes stripped at the capacitor and pulley shield. Capacitor was strapped to the pulley shield allowing contact with the belt and pulley. Determined unit will require multiple major components to resolve all issues. Will need to replace gearcase, splutch, belt, actuator, capacitor, harness and control. Ordering parts, no parts installed, rescheduled for 10/31. Customer is aware appointment may be rescheduled if parts dont arrive in time. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11550891 (Agitator)"

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error. Checked pressure hose and dome . Both checked normal. Replaced control W11607637. Ran calibration and li mited test wash . Didn't have water connections in garage . No water leaks detected at time of service. Maintenance not on hand to sign ticket. Job complete

Arrived on site for a oven JJW2830IL01 getting a miswire error. I verified the error and checked the power. Unit is getting proper power. I replaced the console w11449303 and cycled the power 2 times. Heated it to 350 degrees. Unit is operating as designed.

"WDF341PAPM2. Customer stated that the dishwasher would not dry dishes. Ran diagnostics and found F7E1 fault code, which is a no heat fault code. Ohmed out heater, and it had 20.4 k ohms, which is well within specs. Removed and replaced control board w11683652. Tested unit; unit fills, washes, heat comes on, and drains properly. Advised customer that they need to use a rinse aid for optimal drying performance, and to also use the sanitized wash and heated dry. Unit is working as intended. No leaks at time of service."

"Arrived onsite for KVUC606KSS0 and found unit operating with LED shimmer on low light setting. From experience with this product explained that the cause of the shimmer was the limiter technology interacting with the LED lighting. Advised that to eliminate the low light shimmer, Non LED light bulbs would need to be used. No parts. All other features test to be in good order."

Arrived on site to apartment 416 for refrigerator WRF535SWHZ12 with issue of not cooling. Upon arrival found frost in freezer. The unit is not leveled and leaning forward. I leveled unit. Inspected all gaskets and are good. The maintenance will complete thawing unit out. Unit is operating as designed. Job complete

"Arrived on MVW4505MW2 for washer leaving clothes dry. I found no errors present. Tested valves and tested a diagnostic cycle. Valves flow good and unit completed cycle as designed. Customer stated it's with more bulky items. I explained to customer that due to the unit being ,more energy efficient the unit doesn't fill up like the older units did. I explained to the customer the best way to use for jeans or bulky items is to use max fill and bulky or heavy cycles. Customer understands and will start using the recommendations. Unit operates as designed. No leaks. Call complete."

"Areived onsite for MVW6500MBK0, continually sensing and never washing. Found unconventional install including missing stanpipe, resulting in a drain hose with no hi loop causing all incoming water during the fill to run straight out. See pic. Advised customer on proper install which will correct the water drain issue. No parts. No leaks detected at time of service."

Arrived on site for a dishwasher WDF332PAMS0 not getting water. Found the actual complaint is that the valve isn't shutting off. I replaced the valve w11684258 and tested it. No leaks but the upper sprayarm isn't spinning. I replaced the pump w11613570 but the arm still isn't spinning. Found sediment build up in the hose coming from the sink. Cleaned it out and now it's operating as designed. Advised customer that if this happens again he should have his water softener serviced. No leaks detected while on site

"Arrived on site to apartment 507 for dishwasher WDT730HAMZ1 with issue of stays on and does not power off. Upon arrival , ran diagnostics and get error code F2-E1 stuck key. Need to replace control. Replaced control W11683480. Test unit and is operating as designed. Job complete"

"Arrived on site for washer off balanced . Ran diagnostics, washer making unusual noises during spin cycle . No signs of oil underneath. Ordering gearcase . Return set 10/30. No water leaks detected at time of service. ; ordrng 1 W11449840 (Gearcase) and 1 W11510461 (Wash plate)"

"Arrived on site for a gas range model KFDC558JSS03 that has multiple burners giving off yellow flames. Inspected unit and work area. The customer advised that the front left and front right seem to have issues but wanted all checked in case. I tested all burners and confirmed that the front. Outer burners were the two that didn't burn properly. I checked the orifices and found the bigger orphus on the outside simmer orfice holders. I removed the orifices from the front left and the front right burners and found they had been swapped, causing the issue. I reseeded the orifices back onto their proper positions and tested all burners. They all began to work and operate as designed. Call complete. No gas leaks were detected during service."

"LAT9300AAW Arrived on site for a washer not draining. On arrival, the client stated it drains but intermittently. I tested, and it's does drain but then stops. It also it starts draining when opening the lid and closing it. I replaced the lid switch tested it worked for a little while, then stopped draining. I called my Lead he suggested inspecting the drain pump and cleaning it out. Also, replacing the belts, I did all of the above still having issues. I ordered the pressure switch and micro switch. Returning parts just in case needed. I rescheduled client for 10/31/25 that's when he will be available. Also, the client would like me to come back no water leaks visible from main water supply. ; ordrng 1 WP207360 (Pressure switch) and 1 WP207166 (Switch)"