We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Manchaca, TX 78652
Kevin
Job Details: 11/01/2021
"Arrived on site and sent washer into diagnostics cycle and did not find any saved error codes. Ran all functions in manual diagnostics and did not see any issues, except hoses rattling against back of unit. Pulled unit forward 6 inches, and rattling noises stopped. Sent pictures and videos to PR. Washer is operating as designed. Instructed customer on proper loading, water and wash expectations. Set washer into spin cycle with towels provided by customer. Everything is working properly, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXTS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/01/2021
Arrived on site to diagnose a refrigerator that is building ice in fc. Found ice door not mounted due to broken mounting. Installed new ice door kit and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78730
David Z
Job Details: 11/01/2021
"Arrived on site to diagnose refrigerator not making ice. On arrival the customer informed me that the unit had been leaving sheets of ice in the freezer, with no ice. Checked icemaker and found the fill tube was shoved behind the icemaker and not seated in the fill cup. Removed icemaker and seated fill tube. Unit filled and is working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KHHC2090SSS2
Near Kingsland, TX 78639
Cliff
Job Details: 11/01/2021
Arrived on site to diagnose a microwave that isn't responding to user input. Found touchscreen and touch pad non-responsive also hinge screw stripped and it will need to be drilled out to replace door. Door and hinge screw will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W10283390 (Door) and 1 W10565483 (Screw)
We serviced a
KENMORE RANGE
Model 790.961098
Near Killeen, TX 76542
Al
Job Details: 11/01/2021
"Arrived on site to inspect range bake element. Confirmed it was defective, removed and replaced it. Reassembled and unit tested properly. Customer satisfied. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/01/2021
"Arrived on site to test unit for not enough water when washing bulky items, tested unit found unit running as designed, customer stated that there low water on initial start up, advised customer that this is normal operation of machine at stage and wash cycle, no leaks detected job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Austin, TX 78746
Taylor M
Job Details: 11/01/2021
"Arrived on site to replace previously diagnosed strike due to it being broken, I gained access and replaced the strike and now the unit is operating properly as designed. Job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Lago Vista, TX 78645
Justin
Job Details: 11/01/2021
"Arrived on site for a dishwasher not functioning properly. Upon arrival the customer stated they had an electrician out per the last diagnosis, and that they had found the power source to the unit fine. I checked voltage again at the junction to the dishwasher. I found the L1 and L2 to ground incorrect again. I also found the unit installed incorrectly. The power cord to the units wires had the wrong wire nuts attached, and the power cord itself is not a normal dishwasher cord. I informed and showed the customer my findings. I also attached a picture of the voltage to SD pics. I advised the customer again to reach out to an electrician. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near New Braunfels, TX 78130
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for not agitating causing issues, upon inspection found the bad actuator on the unit causing the gear to slip. Replaced actuator and tested. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near New Braunfels, TX 78130
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for leaking from dispenser. Upon inspection found the units dispenser causing some water spots, Replaced dispenser with no issue. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS
Near New Braunfels, TX 78130
Andrew
Job Details: 11/01/2021
Arrived on site to test unit for leak. Found vent was leaking from being separated at factory weld. Needing vent assembly and gasket to fix issue. Office to reschedule. ; ordrng 1 W11038720 (Vent assembly) and 1 W11184028 (Vent gasket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78681
Tommy
Job Details: 11/01/2021
Arrived onsite for dishwasher leaking. Upon arrival found unit was dripping from vent. This is not uncommon but proceeded to test. Unit vent has voltage but is barley coming on and getting airflow through searched for obstruction in vent but couldnt find. Ordering both vent and vent shute.; ordrng 1 WPW10195028 (Vent) and 1 WPW10469574 (Vent motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS03
Near Austin, TX 78704
Luis
Job Details: 11/01/2021
"Arrived on site. Diagnosed a frozen drain,defrosted ice,cleared drain tube,checked water flow through drain good.
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Round Rock, TX 78681
Tommy
Job Details: 11/01/2021
"SR 7731838281, spoke with Andrew, according to Andrew unit is underloaded causing issue. Spoke with customer on load size and putting more in. Job Completed."
We serviced a
ROPER WASHER
Model RAX7245AW0
Near Meadowlakes, TX 78654
Cliff
Job Details: 11/01/2021
Arrived on site to replace timer for washer. Replaced timer and tested unit. Found all is functioning properly at this time. No leaks were found at time of service. ;
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near Austin, TX 78749
Kevin
Job Details: 11/01/2021
"Arrived on site and inspected dryer for not spinning. Found proper voltage to the block. Replaced control board and issue still continues. Found no continuity on the fuse and the heating element. Replaced element and fuse. Tested unit, unit tested good. Used vent testing meter and thermal coupler to show proper heat, but improper air flow, took picture. Advised customer about getting vents cleaned out. Job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US2A
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/01/2021
"Arrived on site for dishwasher that keeps melting spray arm. Inspected unit and work area. Found heater has lost shape and bowed causing spray arm not to spin freely. Found due to egg shape heater has burnt hole in tub. Will need to replace tub assembly, heater and spray arm.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Smithville, TX 78957
Matthew
Job Details: 11/01/2021
"Arrived onsite for washer not completing cycle and not draining. Customer stated that cycle did not complete and had to manually drain water. To a certain point then plugged in unit and drain pump kicked on and successfully drained remaining water in tub. Pulled unit and removed back panel inspected pressure hose and tub port, checked good. Tested unit and filled. Found that as tub filled pressure hose began to kink. Made adjustment to hose. Canceled fill and unit drained properly. Ran quick wash and had no issues. Ran normal load and had no issues. Unit is functioning properly properly. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
David S
Job Details: 11/01/2021
"Arrived on site for fridge losing power. I inspected the unit and work area. I found the unit working. I inspected the deli UI and harness. I found them both good. I activated the fans, defrost heater, fascia heater, and the ice maker. I none of them causing the unit to power cycle. I gained access to the control in the back of the unit. I found frost and condensation building up right under the control box, with a rust hole already forming.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Leander, TX 78641
Kayman
Job Details: 11/01/2021
Arrived onsite for dryer not heating. Upon inspection I found the power cord damaged and the ground on the cord terminated with the units neutral connected to chassis ground. I corrected the unit wiring. I found only 1.3 VAC from L1 to L2 with 125 VAC at each pole to neutral. I advised the customer would have to have a licensed electrician come service the outlet due to the absent voltage. I called techline to report the situation. Besides correcting the wall voltage. They advised having the cord replaced with a restraint installed. SR#7732126313. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDC10IXSS4
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/01/2021
Arrived on site to install previously diagnosed parts. Removed wheel assemblies and installed new wheel assemblies. Tested top rack and it is secure and not falling off the rails. Had customer test it too. She stated it slides much easier that it did before. Ran diagnostics and no error codes came on. Dishwasher running as designed. No leaks detected. Job completed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEM4
Near Lago Vista, TX 78645
Justin
Job Details: 11/01/2021
Arrived on site for a refrigerator with a torn gasket. Upon further inspection I found the left side RC door gasket and the right side RC door gasket ripped. This rip is also allowing condensation onto the gasket and creating mold. We will need to replace both gaskets to repair the unit. The office will need to get authorization for the repair. We will need to come back with the gasket on hand and the one already on order. ; ordrng 1 Autho (Autho)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AES
Near Austin, TX 78731
Luis
Job Details: 11/01/2021
Arrived on site. Replaced middle and side drawer slides tested upper drawer operation good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Temple, TX 76504
Tyler
Job Details: 11/01/2021
Arrived on site for refrigerator with broken harness/power cord. Upon arrival I confirmed complaint and replaced power cord harnes. Reassembled unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Salado, TX 76571
Tyler
Job Details: 11/01/2021
Arrived on site for refrigerator not allowing for filter replacement. Upon arrival I found filter had just gotten stuck when trying to be removed. Safely removed filter and then reinserted it and found proper functionality had returned. No leaks during repairs. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78737
Kevin
Job Details: 11/01/2021
"Arrived on site and inspected unit for not spinning out and leaving water in the tub. Ran diagnostics and unit passed all tests. Accessed drain pump and it was clear. Unit functions as designed, job complete. WZORN00APL1"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS3
Near Austin, TX 78750
Taylor M
Job Details: 11/01/2021
"Arrived on site to replace previously failed top interlock switches and fuse, upon arrival I gained access to the unit and replaced both and referenced the tech sheet to verify connections on the common, normally closed and normally open terminals of the switches. I found all connections to be good and correct but when I utilized my tester fuse it would blow upon giving power to the unit, I disconnected all molex connectors to the control and the black line to the relay on the control and tested the unit with power and the door open, I found that the unit doesnt trip the breaker. The control is faulty, I am ordering a new control and have set return service ; ordrng 1 W11413135 (Control) and 2 W10138793 (Fuse)s"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Leander, TX 78641
David S
Job Details: 11/01/2021
Arrived on site for washer not agitating. I inspected the unit and work area. I found the actuator was from the cam. I replaced the actuator and reattached the cam. I tested the unit. It is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Manor, TX 78653
Wesley
Job Details: 11/01/2021
Arrived onsite and replaced icemaker per diagnosis. Advised customer on repair. All else checks good.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 11/01/2021
"Arrived on site to inspect unit for not draining, upon inspection found the drain pump shorted causing the issue, replaced drain pump and tested unit. All functions returned. Complete"
We serviced a
MAYTAG DRYER
Model MED8200FW0
Near Georgetown, TX 78628
Lou
Job Details: 10/30/2021
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit and found the element not coming on. Using my vent test kit, I tested the airflow to the unit and it failed twice. Also found the inner door seal missing which without it, the door will not seal properly and the unit will not heat properly. I disassembled the unit and found a large amount of lint built up inside. I tested ohms to the fuse, cutoff, thermostat and element and found the element open. Reassembled the unit and advised the customer of my findings. I am ordering the inner door panel and will return with the element. Ordering CNOTE-AUTHORIZATION and office to schedule return service. Returning tech will need to clean the lint from the unit before leaving! ; ordrng 1 W11465962 (Inner door panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and found the water barely coming out. I removed the filter and installed my bypass and retested and water dispensed properly. I removed and replaced the filter head/reservoir assembly and installed a new filter and tested. Water is dispensing as designed. Recommended that the customer purge the water for at least 2 gallons. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Cedar Park, TX 78613
Justin
Job Details: 10/30/2021
"Arrived on site for a refrigerator with the UI continuously beeping and the lights flashing. Upon arrival the customer had the unit unplugged. The customer stated they had it unplugged for several days, for the could not get the beeping to stop. They said while it was beeping they could also hear a click, almost like a relay. Once we plugged the unit in we found it working as designed. I tested the door switches and found them running as designed. Due to the customers issue and the relay clicking I went ahead and replaced the control I pin case of an intermittent issue. The unit is working as designed. Call complete."
We serviced a
ELECTROLUX WASHER
Model EWFLS70JTS0
Near Round Rock, TX 78681
Justin
Job Details: 10/30/2021
"Arrived on site for a washing machine not draining. Upon arrival the customer stated that what will happen is the unit will stop mid cycle with water in the unit still. I put the unit into diagnostics mode and found stored error code E38 for pressure sensor failure. Per the tech sheet I checked the air trap and pressure tube for any obstructions. I found none. I gained access to the pressure sensor and found that there was a small burn on the connector on the sensor itself. I ohmd out the sensor and found it good however. Per tech sheet this indicates a control issue.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Leander, TX 78641
Justin
Job Details: 10/30/2021
"Arrived on site for a dryer not heating. I tested the unit and found no heat at all. I checked voltage at the wall and found it good. I gained access to the terminal block and found the power cord not fully installed onto the block. The red wire was grounding out at the chassis and causing burn marks. I found the terminal block stripped, and the screws unable to be screwed in to install the power cord. I am ordering a new terminal block to install. Office to reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I found the water dispenser not dispensing water but the ice maker is getting water and making ice. I tested the valve and filter head and still no water. Removed and replaced both and retested and still no water. I inspected the hv control and found no burnouts. Tested the dispenser from points P3-7 to P1-2 and did not get voltage. No water leaks observed during service.; ordrng 1 W11043763 (Hv control) and 1 W11542754 (UI)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect microwave leaking air. Upon further inspection, I turned the vent fan on and did not feel any air leaking. I tested the unit with a cup of water and could feel the air leaking from the bottom right side. I removed the unit from the wall and removed the cover and found the air deflector not seated properly. I adjusted the deflector and also found that the vent was not sealed properly. I placed the unit back in its place and removed the vent cover in the cabinet above and sealed the vent and tested. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Georgetown, TX 78628
Lou
Job Details: 10/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the tub being badly damaged and the detergent dispenser door being broken, I removed and replaced the tub and installed a new sump/motor assembly and dispenser and transferred other parts from the old tub to the new. Installed unit and tested and unit is operating as designed with no leaks. No water leaks observed during service, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Cedar Park, TX 78613
Justin
Job Details: 10/30/2021
"Arrived on site for a refrigerator not dispensing water. I checked the temps in the unit and found the FC at 3?F and the RC at 30?F when set to 37?F. I put the unit into diagnostics mode and found all airflow components running as designed. Upon further inspection I found no excess ice build up on the evaporator covers. I gained access to the control and ohmd out the thermistors. I found the RC at 7.12k, the FC at 22.7k, and the RC evap at 8.55k. The RC thermistor is a little low for the temps at the time of reading. It is reading the unit warmer than it should. Therefore it is over cooling to compensate, which is what is freezing the reservoir. I replaced the RC thermistor. I then gained access to the reservoir and thawed it out. I also found the RC evap thermistor in the wrong spot. I adjusted this and then tested the unit. The water is now flowing as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice maker in the left RC door was not working. I placed the unit in diagnostics and tested the ice maker in test 57 and it passed. I tested the fill tube and it failed. I found the fill tube heater is bad and ice has formed in the fill tube. I removed and replaced the fill tube/heater and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise is making a popping sound coming from the back of the unit. I placed the unit in diagnostics tested the damper, ice maker, compressor and defrost and could not duplicate the noise. Took the unit out of diagnostics and allowed it to begin to cool again and still could not duplicate the noise. From the description the customer provided, I advised that most popping noises are from the refrigerant running through the lines which is normal noise. I recommended that the customer take a video of the noise should the unit continue to make the noises. No repairs needed at this time. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Justin
Job Details: 10/30/2021
Arrived on site to install previously diagnosed parts. I installed the last two bezels. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSH25JSTFSS
Near Cedar Park, TX 78613
Justin
Job Details: 10/30/2021
Arrived on site for a refrigerator not cooling. Upon arrival the customer stated they recently had a big power surge. They also provided a picture of a dirty condenser and thought it was an issue. I informed them the condenser being clogged can replicate no cooling symptoms. I checked temps and found the FC at 20?F and the RC at 53?F. I gained access to the evaporator and found significant frost build up. Upon further inspection I found the evap heater had gone bad and burnt out. I ohmd out the bi metal and found it good. This indicates only a faulty heater
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Waco, TX 76710
Jonathan M
Job Details: 10/29/2021
Arrived on site for a washing machine that?s making abnormal clicking sounds during operation. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Tested the unit in manual agitation and spin and found no abnormal sounds coming from the washer. Ran the unit through an auto test and the unit ran as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW8000AG0
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a washer that gave fill error. Ran diagnostics on unit twice and no failures were present at this time. Advised customer on findings and that oversudsing can cause the issue. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78759
Justin
Job Details: 10/29/2021
"Arrived on site for a washing machine leaving white spots on clothing. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found the agitator not agitating well. Upon further inspection I found the agitator loose. I tightened the agitator and then tested the unit again. The unit is now working as designed, and I found no other mechanical failure. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near New Braunfels, TX 78132
Andrew
Job Details: 10/29/2021
"Arrived on site to test unit for not drying. No stored error codes, all functions operating as designed. Spoke with tech line and found unit is operating normal. Advised customer to contact whirlpool customer service. No leaks detected. Job complete. SR#7732111553"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Johnson City, TX 78636
Jacob
Job Details: 10/29/2021
Arrived onsite for unit not heating. Tested the unit and it would not run. Upon further inspection. Found that the thermal and the cut off fuses were no good. Customer had own parts on hand. Replaced parts. Tested the unit. Unit tested good.
We serviced a
JENN-AIR RANGE
Model JIS1450DS1
Near New Braunfels, TX 78130
Andrew
Job Details: 10/29/2021
"Arrived on site to test unit for error code f2e0. Error code was the only one present. Recommend replacing control, and console. C C Office to reschedule. ; ordrng 1 W11043339 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Kingsbury, TX 78638
Noah D
Job Details: 10/29/2021
"Arrived on site to inspect unit for not running quietly. Upon inspection found the unit hitting ice in the back wall, customer had defrosted Evap and compressor was running normally, tested control amd found the heating relay closed. Replaced control and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Georgetown, TX 78626
Cliff
Job Details: 10/29/2021
"Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found icemaker has cubes not being released, causing icemaker to overfill. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Dripping Springs, TX 78620
Jonathan S
Job Details: 10/29/2021
"Arrived on site for to install previous diagnosed parts. Powered unit off at circuit breaker. Removed damaged UI and outer door, installed new. Powered unit on and tested operation. All tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/29/2021
"Arrived on site to install previous diagnosed part. Gained access to harness. Removed failed harness and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
MAYTAG MICROWAVE
Model MMV4205FZ3
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/29/2021
Arrived onsite for unit made a loud bang. Tenant said they were asleep when the bang as heard and noticed the glass on the door was shattered. Called safety and Spoke with Dominique. Reported findings.Ordered new door. Office to reschedule ; ordrng 1 W11041339 (door/mw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs571cihz
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and replaced refrigerator door. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78738
Kevin
Job Details: 10/29/2021
"Arrived on site and installed parts diagnosed by previous technician. Installed new roller and axel, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near San Marcos, TX 78666
Andrew
Job Details: 10/29/2021
Arrived on site to test unit for door switches not engaging. Found right side door switches disengaging on its own. Called Techline and was advised to place level where interlocks attach. Placed level and found panel was bent inwards preventing proper switch engagement. Advised customer unit will be reviewed and would be contacted. Job complete. SR#7732115224
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Belton, TX 76513
Tali W
Job Details: 10/29/2021
"On site to install previously diagnosed parts. Replaced ACU, lid, and latch. Calibrated, ran diagnostics cycle, and unit is functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Kempner, TX 76539
Tyler
Job Details: 10/29/2021
"Arrived on site for refrigerator needing previously diagnosed controls and rc evap fan assembly. Upon arrival I installed all previously quoted parts. I reassembled and tested unit, found entire refrigerator fully functioning as designed and found evap coils frosting over evenly. Instructed customer to give unit 24 hrs to cool. Call complete.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Harker Heights, TX 76548
Tali W
Job Details: 10/29/2021
"On site to install previously diagnosed part. Replaced motor, blower wheel (from job 318461), and used repair kit 4392065 from truck stock (idler pulley and belt). Reassembled and tested. Unit now functioning as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model GFD28GMLCES
Near Florence, TX 76527
Jonathan S
Job Details: 10/29/2021
"Arrived on site for refrigerator not cooling at top of RC and freezing in bottom. Ins unit and work. Gained access to evaporator fan motor and found not turning. Turned by hand and found fan was locked up. Will need to replace evaporator fan motor. Removed failed fan motor and installed new. Tested operation and found working. Assembled unit and checked air flow. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waco, TX 76712
Jonathan M
Job Details: 10/29/2021
"Arrived onsite for a refrigerator that is not cooling. Inspected unit and work area. Found evidence of a defrost issue. Ran the unit through diagnostics and found the thermistors reading good. Found the defrost heater would not turn on. Spoke to PR and was advised to grab the main control, UI, and evaporator thermistor. Ordering additional freezer harness and heater per SR. Ordering parts and the office will need to contact the customer to reschedule due to out of stock and exparts. ; ordrng 1 W10316760 (thermistor) and 1 W11546606 (FREEZER HARNESS ) and 1 W11546981 (HEATER) and 1 W11566851 (CONTROL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waco, TX 76712
Jonathan M
Job Details: 10/29/2021
"Arrived onsite for a refrigerator that is not cooling. Inspected unit and work area. Found evidence of a defrost issue. Ran the unit through diagnostics and found the thermistors reading good. Found the defrost heater would not turn on. Spoke to PR and was advised to grab the main control, UI, and evaporator thermistor. Ordering additional freezer harness and heater per SR. Ordering parts and the office will need to contact the customer to reschedule due to out of stock and exparts. ; ordrng 1 W10316760 (thermistor) and 1 W11546606 (FREEZER HARNESS ) and 1 W11546981 (HEATER) and 1 W11566851 (CONTROL)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Killeen, TX 76542
Tyler
Job Details: 10/29/2021
Arrived on site for dishwasher needing previously diagnosed tube. Upon arrival I removed damaged tube then reassembled unit with new tub. Ran multiple tests and found unit filling agitating and draining as designed with no leaks before during or after repair process. Informed customer unit is ready for use.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Robinson, TX 76706
Jonathan M
Job Details: 10/29/2021
Arrived on site for a dryer that is making sounds as the drum turns. Inspected unit and work area. Confirmed the customers complaint and found the left side wall in Denton the N-word causing the basket in drum to scrape against the cabinet as it was spinning. Found the bottom side of the dryer had been in dented at the bottom as if somebody had dropped the unit. Fixed indentation on the cabinet and tested the unit. The unit began to work as designed with no abnormal sounds. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Mount Calm, TX 76673
Jonathan M
Job Details: 10/29/2021
Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and check voltage to the unit. Found proper voltage going to the unit. Checked all heating elements and found the thermal cut off open. Replaced the thermal cut off and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Temple, TX 76504
Tali W
Job Details: 10/29/2021
"On site for dryer being noisy during operation. Started unit. Found screw stuck between front felt liner causing noise when drum rotates. Also, found idler pulley noisy during operation. Removed screw, replaced idler pulley and added sound dampening pads to bottom of unit around pulley. Informed customer to make sure pockets are emptied before starting cycle to prevent possible noise related concerns. Tested. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Killeen, TX 76549
Tyler
Job Details: 10/29/2021
Arrived on site for microwave making rattling noise. Upon arrival I ran multiple tests with a bowl of water back to back to try and replicate the noise. Customer also verified results along with me. I could not get unit to replicate and rattling or strange noises. I instructed the customer to run the unit over the weekend at random and record process if noise does return. Call complete
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near West, TX 76691
Jonathan M
Job Details: 10/29/2021
Arrived on site for a dishwasher that?s not heating. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Test of the unit and an auto test and everything worked as designed until I got to the heating portion of the unit. Found the heater would not heat at all. Removed the front door cover and checked continuity between the wire harness going down to the heater. Found it open. Checked connections underneath the unit and found everything connected. Ordering heater and high limit thermostat and the office will need to contact the customer about a return date due to out of stock parts. .; ordrng 1 W10518394 (heater) and 1 WP661566 (thermostat)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/29/2021
"Arrived onsite for unit leaking. Tested the unit and the unit did not leaking during a normal cycle, did not the front left foot in the unit was lower than the rest making the unit in leveled. Asked customer as to what was in the unit when washing, said there was more than half way of the tub with clothes. Let customer know to not put too much more than half way of clothes as that is considered the largest load and went ahead and re leveled the unit. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPB0
Near Austin, TX 78736
Kevin
Job Details: 10/29/2021
"Arrived on site and inspected MW for not heating and making loud noise. Found failed magnetron. Installed new magnetron, diode, and capacitor. Tested microwave and unit is now heating properly and not making loud noise. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Austin, TX 78726
David Z
Job Details: 10/29/2021
"Arrived on site to install new cutter grid and clean unit. Replaced cutter grid and cleaned unit. Unit not filling due to water in harness. Advised to leave unit open for a day and retry and follow up if issue persists.
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS0
Near Austin, TX 78704
Scott
Job Details: 10/29/2021
Arrived on site for night light mode stuck on . Checked all connections all checked normal. Ordering UI control. CNOTE . Call to set return ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 10/29/2021
Arrived on site to install previous diagnosed parts. I Installed new adjusters. I Installed a new sump and motor assembly. I reassembled the unit and tested it. It is working as designed job complete.
We serviced a
GE WASHER
Model WJSE4150B1WW
Near Kyle, TX 78640
Jacob
Job Details: 10/29/2021
"Arrived onsite for unit not draining. Did see that the unit did have water left in it. Upon further investigation, found that the drain pump was no good. Replaced drain pump. Tested unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/29/2021
Arrived on site for range not heating properly. Inspected unit and area. Tested operation and found no heat. Gained access to control and elements. Found burnt wire at bake element. Repaired wire harness and performed temperature test. Mead 1st 3 cycles and found average temperature at 360?. Did not calibrate unit due to customer felt that it was not getting hot enough before failure. All tested good.
We serviced a
GE WASHER
Model GTWP1800D1WW
Near Killeen, TX 76542
Tyler
Job Details: 10/29/2021
"Arrived on site for washer not functioning correctly. Upon arrival disassembled unit and immediately found that the tub seals had been leaking into the gear case shaft assembly as well as all over the drive pulley and rusting out the components underneath the washer I am formed customer findings and quoted them For the following part replacements: WH38X10019 (shaft assembly), WH07X10019 (pulley drive), WH2X1201 (4xscrews), WH2X1203 (drive nut), WH2X1198 (bearing), WH43X10032 (agi. Coupler), WH02X10383 (tub seal), WH02X10265 (spilt ring), WH2X1197 (washer/spacer), WH2X1194 (2x screws). Call complete ; ordrng 1 Cnote (Office please see att note)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY1
Near Georgetown, TX 78626
Jimmy J.
Job Details: 10/29/2021
Arrived on site for LIGHTS AND CONTROL PANEL NOT WORKING--WAS WORKING YESTERDAY AND NOW JUST DEAD. Removed cover to junction box and tightened the wire nuts and heard the control click on. Unit powered on and began a cycle. I canceled the cycle and placed in diagnostics. No error codes came on. Removed wire nuts and rewrapped wires with wire nuts again to ensure they dont come loose again. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Georgetown, TX 78633
Lou
Job Details: 10/29/2021
"Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, I found the unit unplugged. Checked the breaker and found it to be a GFCI breaker and it was turned on. I placed my multimeter on the blue wire at the compressor to check amp draw from the compressor and then plugged the unit in. Customer advised that the unit would trip within approximately 5-10 seconds after plugging it in. The unit stayed on and the compressor amp reading was 1.3amps (within range). Customer also advised that they have seen the ice maker drilling water from the front of the tray area. When I removed the ice maker cover, I found water with rust inside. I tested the ice maker and it operated as designed except for the leak, which was coming from the motor area. I placed the unit in diagnostics and forced defrost and the unit operated as designed. I tested the other components and all are functioning properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AB1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and exchanged bulbs. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model MHWE200XW00
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for washer leaving black marks on clothes. Upon inspection found bellow having buildup throughout and getting on clothes. Recommended customer use affresh cleaning product in clean cycle but at this time the customer would like to replace the gasket.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Round Rock, TX 78664
Justin
Job Details: 10/29/2021
Arrived on site to install previously diagnosed parts. I installed the new timer and then ran the unit for several minutes. The unit was now running as designed and the timer was advancing. Call complete.
We serviced a
GE REFRIGERATOR
Model GSS25GGHECBB
Near Round Rock, TX 78664
Justin
Job Details: 10/29/2021
Arrived on site to install previously diagnosed parts. I installed the new paddle and spring. This dispenser is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78754
Taylor M
Job Details: 10/29/2021
"Arrived on site to re-diagnose dishwasher with no power, upon arriving I gained access to the control and replaced it, I gained access to the terminal block and found improper voltage at the terminal block, I found a switch routed to the power to the dishwasher and the garbage disposal in the inside of the cabinet and flipped it on, the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of unit adding water into tub and UI not responding, found when unit plugged in the water valve would cycle on and off and UI not responding, I found failed main control. I replaced control, unit would power on, but could not test unit due to failed lid lock and strike, also ordering drain pump and pads, ordering parts. ; ordrng 1 W11091027 (Strike) and 1 W11032875 (Lid lock) and 1 W11259498 (Drain pump) and 4 W10688364 (Pads)s and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Salado, TX 76571
Tali W
Job Details: 10/29/2021
"On site to install previously diagnosed parts. Ran diag cycle. Unit stopped when attempting to go into spin and error code displayed F7E1 tachometer missing or wrong signal. Replaced ACU, encoder, UI harness. Ran diagnostics cycle and found same error code. Checked connections underneath unit. No change. Ordering actuator for return. Office to reschedule. ; ordrng 1 W10913953 (Actuator) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W11569161 (Lower harness) and 1 W11419692 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 10/29/2021
Arrived on site for door not opening all the way. Tested the unit and noticed it was missing pads. Installed pads and tested unit. Unit tested good. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Lakeway, TX 78734
Brandon
Job Details: 10/29/2021
"Arrived on site to replace gearcase, cam, and belt, after replacing all parts, unit tested good.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for range with error code F1E0 internal board failure. Upon arrival code was confirmed. Accessed rear of unit for inspection.
We serviced a
KITCHENAID OVEN
Model KODC304ESS00
Near Austin, TX 78758
Justin
Job Details: 10/29/2021
"Arrived on site for a wall oven with the temps dropping after about 10-15 minutes of running. Upon arrival I found that the customer had preheat the unit and canceled it to change the temperature. I advised him that this reset the temp on the UI and this is why he saw the number drop. He had stated prior to the first appointment he had only had his cookies burn once, and had not experienced this with anything else. Due to this on the last service the temperature was adjusted down. I found the real concern was that after the last appointment he was having to run his cook times longer. I had found the unit was adjusted down -30?F. I walked the customer through how to calibrate the temperature in the tools, and advised that he may have to adjust it a bit to find the best setting for him. We adjusted the temps to only -5?F per customer request. I put the unit into diagnostics mode and found no stored error codes. I then activated each relay and found them running as designed. I powered down the unit at the breaker and gained access to the upper oven temperature sensor. I ohmd it out at room temp and found it at 1k, which is accurate. I found no mechanical failure on the unit. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Georgetown, TX 78626
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a washer that has odor issues. Found no failures to unit at this time and advised customer on best cycles and options for best performance. Also advised on clean washer cycle frequency of use. No leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WODA7EC0HZ01
Near Round Rock, TX 78681
David S
Job Details: 10/29/2021
"Arrived on site for console freezing. We have already replaced the console once, and the unit is hooked up to WiFi and a whirlpool application. I called techline and spoke to Travis, I advised Travis of the situation. We looked at the software version and found it on the latest update version 19.0.0. Travis contacted engineering, I provided the Said number to Travis. I received sr# 7732113234. Travis stated the unit is placed under a 30 day software review, and after 30 days the unit is still freezing to call customer service with the sr# provided before. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS01
Near Austin, TX 78749
Leonardo
Job Details: 10/29/2021
"Arrived onsite for oven not operating. Tested unit and bake,broil, and warm keys are not responding. Ordering console. Office to reschedule ; ordrd 1 W11367368 (Console)"
We serviced a
KENMORE DISHWASHER
Model 665.14793N510
Near Austin, TX 78731
David Z
Job Details: 10/29/2021
"Arrived on site to follow up dishwasher that is not latching the dispenser.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and found new basket warped and contacting the shaft during rotation. Adjusted basket to not contact shaft. Unit is now operating as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS0
Near Georgetown, TX 78628
Lou
Job Details: 10/29/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit on and going through a cycle but not making any ice. I placed my gauges on the unit and found that it has lost refrigerant. I found that the drier cap was wet inside on the gasket. I disassembled the unit and removed and replaced the non-UV drier and vacuumed the system. Unit held pressure. I installed 5.75oz of R134a refrigerant and monitored pressures. Pressures are good. I reassembled the unit and tested and unit is beginning to make ice. No water leaks observed during service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 106.577097
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for refrigerator not dispensing ice or water. Upon arrival tested unit. Found dispenser is working however pad assembly is worn down.
We serviced a
KITCHENAID RANGE
Model KESS907SWW06
Near Austin, TX 78759
Justin
Job Details: 10/29/2021
Arrived on site for a range not reaching preheat temps. I put the unit into diagnostics mode and found no stored error codes. I gained access to the back of the unit and found good voltage at the wall. I ohmd out both elements and found the baking element open. This indicates a bad bake element. I ohmd out the thermostat and sensor. Both read good. I found only the bad bake element.
We serviced a
GE REFRIGERATOR
Model PSC23SHTESS
Near Austin, TX 78734
Luis
Job Details: 10/29/2021
Arrived on site for dispenser issues. Tested ice dispenser,ice not dispensing,found ice stuck in chute,removed ice found damaged ice chute door,ordering a new ice door chute. ordrng 1 WR17X11653 (Dispenser door)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Manchaca, TX 78652
Kevin
Job Details: 10/29/2021
"Arrived on site and replaced previously diagnosed part. Installed new igniter and tested unit. Unit tested good, job complete.