We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/17/2023
Arrived on site for washer needing previously diagnosed capacitor. Upon arrival reconfirmed issue and installed part. Reconnected unit to power supply and ran sensing tests. Found unit could start cycles properly without failure. Couldnt tests for leaks because unit was in garage not connected/or near water source. Unit is mechanically working now call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near China Spring, TX 76633
Jonathan M
Job Details: 02/17/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the capacitor, motor cover, and Kim and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Pflugerville, TX 78660
Gerry C
Job Details: 02/17/2023
"AGR5330BAS3 Arrived to inspect gas odor. I found the gas valve incorrectly operating and pulsing gas through the system, but not enough to ignite and creating a strong gas odor in the relative area. I contacted the safety line and advised of my findings. They authorized replacement of both the igniter and gas valve and issue an authorization of A160KC0WPL1. I removed and replaced the parts and retested the unit and checked for leaks. I did see that a EFV was utilized at the regulator end, to adapt the line to the flare fitting and it was intentionally backwards, but this device will not affect the gas flow or the units ability to operate, more importantly, it will not cause the gas odor that was detected. I advised the customer of the EFV presence. Operational test good, no gas leaks detected after repair."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Gerry C
Job Details: 02/17/2023
"WDT750SAKZ0 Arrived to inspect draining issue. I found the drain tube was hooked around the opposite side leg from the drain direction and that was causing the rubber mount at the disposal to kink and restrict flow. I corrected the drain tube routing and tested. I advised the customer in detergent type and use. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Pflugerville, TX 78660
Gerry C
Job Details: 02/17/2023
"WOS31ES0JS20 Arrived to inspect oven issue. I found the lower part of the oven chassis was separated from the cabinet by 1/2. To prevent airflow and thermal fuse failure issues. I corrected the mounting and verified the chassis fully seated against the cabinet, as described in the installation guide. Operational test good."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ2
Near Austin, TX 78704
Leonardo
Job Details: 02/17/2023
Arrived on site to test unit for burner not igniting correctly test unit and found customer turning the valve to far not allowing the igniter to ignite. Showed customer hot to use the unit and all Burners working as designed at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model Kdte334gbs0
Near Austin, TX 78701
Leonardo
Job Details: 02/17/2023
Arrived on site to test unit for unit not starting but when you turn the breaker off and then back on sometimes it works. Test unit and couldnt duplicate the problem. Unit working as designed at this time. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78703
Leonardo
Job Details: 02/17/2023
Arrived on site to test unit for unit not leaking. Test unit and found drain hose pinched not allowing water to go out. Secured drain hose correctly test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Georgetown, TX 78633
Lou
Job Details: 02/17/2023
"Arrived on site to inspect dishwasher control panel damage. Upon further inspection, I found what appeared to be a scratch on the control panel in the front bottom middle section of the panel. I found the selection keys bubbled up as well. I removed the outer protective film and found the control panel in good condition. I advised the customer of my findings. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use (customer has a water softener system). No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78744
Matthew
Job Details: 02/17/2023
"Arrived onsite to replace faulty motor, cam and belt. Replaced components and tested. Unit is now functioning properly. No further repair needed at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ02
Near Austin, TX 78745
Matthew
Job Details: 02/17/2023
"Arrived onsite for refrigerator ice maker not producing ice. Upon arrival inspected unit. Tested ice maker and was not responsive. Power cycled unit and tested again. This time ice maker responded, completing harvest and called for water. Unit now seems to be functioning properly. Customer will monitor. If symptoms persist recommend replacing ice maker."
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, TX 78640
Joe Z
Job Details: 02/17/2023
Arrived on site to install previously ordered part. Replaced ui. Test unit and unit operates correctly. Programmed unit to accept amount of coins preferred from customer. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Del Valle, TX 78617
Joe Z
Job Details: 02/17/2023
Arrived on site to install previously ordered parts. Replaced ui. Test unit and ui is now responding. Ran diagnostics on automatic cycle and test passed. Found unit in leveled. Leveled unit . No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78731
Luis
Job Details: 02/17/2023
"Arrived on site. Diagnosed a defective right side fresh food door,replaced defective door checked door operation good."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78746
Luis
Job Details: 02/17/2023
Arrived on site. Found a defective led module per service pointer removed all leds installed updated led modules all leds working as designed. Autho S84638 ; used 4 W11632139 ( Led module) from stock
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Driftwood, TX 78619
Leonardo
Job Details: 02/17/2023
Arrived on site to test unit for all burners flame to high on low. Adjusted all flames test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Andrew
Job Details: 02/17/2023
"Arrived on site to test unit for not heating. Found element has burnt out. Replaced faulty element, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HC1
Near Driftwood, TX 78619
Kevin
Job Details: 02/17/2023
Arrived on site and set washer Into a diagnostic cycle and ran high spin setting showed customer how tub and basket stay in the center of the washer suspended by its support system. The vibration they are seeing is just that energy from the spin being transferred to the exterior walls by the suspension system and drain hose. This is normal operation.Sent a short video to KB/service management and documented customers complaint with tech line 7735756555
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near New Braunfels, TX 78132
Andrew
Job Details: 02/17/2023
"Arrived on site to test unit for error f8e0(upper fan speed). Found fan running as designed but not registering correctly. Replaced faulty blower, also replaced control as a precautionary. Unit working as designed. Advised customer to download app and connect unit to WiFi asap. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78681
Vincent
Job Details: 02/17/2023
"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was the dishwasher not working . Entered diagnostics and retrieved error codes F4E3 F7E1. ordrng 1 W11085683 (Sum&motor)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78724
Matthew
Job Details: 02/17/2023
Arrived onsite for washer not powering on. Upon arrival inspected unit. Unit is stacked but maintenance unstacked. Accessed controls and found main board not functioning. Notified customer that there is possibility for UI panel to also be out. Order control and UI. Give maintenance adequate timeframe and they will have unit unstacked accessible for one tech. Office to reschedule. ; ordrng 1 W11483175 (Control)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near San Marcos, TX 78666
Andrey
Job Details: 02/17/2023
"Arrived on site to test unit for no ice production, tested unit found compressor engaging but water valve and pumps not activating, took voltage and found that control is not sending voltage to water valve, will need to replace control to fix issue ; ordrng 1 W11034363 (Control) and 1 W11123917 (Main Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78750
Kimo
Job Details: 02/17/2023
"Arrived onsite for a refrigerator that is having and issues where the temp alarm would sound from time to time. Upon arrival I performed a temp test in the rc and found it at 48* and in the rc was at 8* (unit it a dual evap unit) upon further inspection I found that the 3way valve tested good all fans running, the compressor was running as wall door switch seemed to woke as I opened and closed the doors and found that the complete the Circuit every time. I am ordering the control and return with the inverter. ordrng 1 WPW10739408 (CNTRL-ELEC) and 1 W11573593 (INVRTR-BOX)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78626
Maurice R
Job Details: 02/17/2023
Arrived onsite for dishwasher door not staying up. On inspection found the spring on the right hinge had fallen off. Went to replace the hinge and found that I had the left hinge. Informed customer that the right hinge is on back ordered. Office to reschedule when part gets in. No water leaks detected during service ; ordrng 1 W11573702 (Right side hinge)
We serviced a
ELECTROLUX DRYER
Model EIMED60LT
Near Lakeway, TX 78734
Kevin
Job Details: 02/17/2023
"Arrived on site and inspected dryer and found after disassembling blower wheel assembly is broken. ordrng 1 137552300 (Blower kit)"
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS01
Near Austin, TX 78734
Kevin
Job Details: 02/17/2023
"Arrived on site and inspected microwave/oven combo and found spring is broken. Disassembled the door and while attempting to replace it found pre-screened springs do not match. Will need to order correct spring to complete repair. ordrng 1 WP4451009 (Spring)"
We serviced a
MAYTAG DRYER
Model MDE5500AYW
Near Round Rock, TX 78665
Cliff
Job Details: 02/17/2023
Arrived on site to diagnose a dryer that is not heating properly. Found heating element failed and wiring to heater burnt. Heater will need to be replaced and wiring repaired to complete repairs. ordrng 1 WPY308612 (Heater)
We serviced a
GE REFRIGERATOR
Model GTS18HCMERWW
Near Austin, TX 78758
Vincent
Job Details: 02/17/2023
"Arrived on site for refrigerator, inspected unit and work are. Customers complaint was making loud noises from the inside off the freezer. I removed the evaporator cover and found no ice build up, I did find the fan blades touching the fan housing. I was able to pull it back into place but I did advice customer to get the fan blade and motor replaced.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78628
Maurice R
Job Details: 02/17/2023
"Arrived on site for range knob broken. On inspection found that the knob had lost the insert. Replaced the knob and tested the unit. Customer showed me the cooktop flames were yellow, I checked the regulator and it is set for gas. I then looked at the orifice and they are gas to, ordering a new regulator and center burner. No gas leaks detected at service; ordrng 1 W11435660 (Burner) and 1 W11449506 (Regulator)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Waco, TX 76706
Jonathan M
Job Details: 02/17/2023
"Arrived on site for a dishwasher that is not starting a cycle. Inspected unit and work area. Ran into diagnostics and found an F6 E4 (float switch open) error code. Ran the unit through diagnostic mode and found the unit drain and fill but when it went to use start washing, the unit went dead after three seconds of starting to wash. Attempted to drain out the water and found the user interface was shutting off as soon as I closed the door. Whenever I opened the door, found voltage going back to the user interface in the user interface lighting back up. Spoke to JC and ran through a couple tests. I replaced the control and tested the unit again. Still I had the same issue. Checked resistance on the vent fan motor and found it out of range. Ordering the vent fan motor and will return with the control and user interface just in case. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 WPW10469574 (Vent motor) and 1 W11305308 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Cedar Park, TX 78613
Paul
Job Details: 02/17/2023
Arrived onsite for a washer that is making a clicking noise. I was not able to duplicate the noise at this time while running the service diagnostics test or component activation. The customer stated that it seems to happen more when running lighter loads. The customer had a video of the noise and it occurs during agitate and only in one direction. I removed the wash plate and found it clean underneath. I inspected the slider and it looked good. I recommended just replacing the gear case due to the noise. Gear case is already on order. Office to RS.; O-emld tckt
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Cedar Park, TX 78613
Paul
Job Details: 02/17/2023
Arrived onsite for a ice machine to replace the previous diagnosed parts. I confirmed the previous techs diagnosis and replaced the recirculating pump but when trying to change the valve the supply line would not come out of the valve without possibly breaking it. The line will have to be replaced with the valve. I disconnected the reservoir drain pump so it would fill up fully until the line and valve are replaced. Ordering W11257368 tube. Office to RS.; ordrng 1 W11257368 (Tube)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Niederwald, TX 78640
Joe Z
Job Details: 02/17/2023
"Arrived onsite to replace previously ordered parts. Noticed the filter housing was not ordered. Replaced control W11567496, Fan scroll W10251462, evaporator motor WP2315549, and fan blade WP2169142. Test unit and vibrating sound has been eliminated. Ordering filter housing. Office to reschedule. Customer is requesting tech JZ ONLY. ; ordrng 1 WPW10394053 (Filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Kyle, TX 78640
Joe Z
Job Details: 02/17/2023
Arrived on site for not cooling in both sections. Upon arrival unit is powered on. Checked temperatures and getting FC at 1 degree and RC at 32 degrees. Found the compressor is running continuously. Thermostat is set to recommend setting. Customer states that the unit has intermittently stopped cooling a few times within the last month. Control is unable to control compressor. Need to order control and thermistor. Office to reschedule ; ordrng 1 W11476575 (Control) and 1 W10384183 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Manor, TX 78653
Matthew
Job Details: 02/17/2023
"Arrived onsite for unit not cooling after last repair. Upon arrival inspected unit. Found evaporator completely covered in ice. Ran forced defrost and heater did not energize. Need to re order control and due to defrost issues ordering UI, defrost thermistor , evaporator harness and heater. Instructed customer to have unit unplugged and defrosting 48 hours prior to next visit. Office to reschedule ; ordrng 1 W11203289 (UI) and 1 W11650661 (Heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76543
Tyler
Job Details: 02/17/2023
Arrived on site for washer not working. Upon arrival confirmed issue but found ACU not turning on(power supply was stable 120v polarized correctly). Found water valve cracked and ACU corroded. Drain pump was 22 ohms. Replaced ACU and inlet valve. Was able to drain water from tube and reset ACU. Unit failed to reset and found drain pump resistance at 26. Found unit stuck in flood mode the moment any function was activated but stopped when unit was on standby mode. Will need office to reschedule once availability of parts is known; ordrng 1 W11170319 (Control) and 1 W10775446 (Pump)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Killeen, TX 76542
Tyler
Job Details: 02/17/2023
Arrived on site for washer needing previously diagnosed lid parts. Upon arrival reconfirmed issue but found left side door hinge screws /lost missing. Was unable to complete repairs without screws. ordrng 2 W10339706 (Screws)s
We serviced a
KITCHENAID RANGE
Model KFGC506JSS00
Near Austin, TX 78717
Kimo
Job Details: 02/17/2023
Arrived onsite for a range that seemingly has a gas leak. Upon inspection I found that the leak was actually coming from the gas Val at the wall. I didnt find that the left rear burner valve was broken. I am ordering the manual to complete call. Office to reschedule see photos for where the leak is coming from. ; ordrng 1 W11384736 (MANIFOLD MANIFOLD)
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Briggs, TX 78608
Tyler
Job Details: 02/17/2023
Arrived on site for microwave that sparked then wouldnt turn of surface bulb after sparking occurred. Upon arrival confirmed issue and found an electrical burning smell coming from control. After further inspection I found control relay had cracked and fused together and sending constant voltage to bulb keeping it on. Called whirlpool safety team and spoke with Kesha (sr# 7735594513) reported unit would need new ACU control. Found unit still heats as designed with no other failures found on site. ordrng 1 W11552021 (Control)
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Georgetown, TX 78626
Maurice R
Job Details: 02/17/2023
Arrived on site to install previously diagnosed parts. Found that the control board was not the correct board for the MW. Ordering new control board.; ordrng 1 W11545876 (Control board)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS1
Near Austin, TX 78731
Vincent
Job Details: 02/17/2023
"Arrived on site for cooktop, inspected unit and work area. Gained access to inspect the element burner and it was showing voltage but element not working tested it and found it reading out of range. I installed new infinite switch and still nothing. Im ordering a new element as the one I got sent with was damaged and not the correct part. Office will contact customer when parts are available. ; ordrng 1 W10275048 (Dual burner LF)"
We serviced a
KENMORE REFRIGERATOR
Model 106.525521
Near Austin, TX 78738
Luis
Job Details: 02/16/2023
"Arrived on site. Recovered refrigerant from system,refrigerant fully recovered from unit,refrigerant no longer in system
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 02/16/2023
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, the customer advised that they were going to contact their builder to see about possibly getting an upgraded unit and if they didnt help, the customer was going to contact the manufacturer to discuss a possible replacement.
We serviced a
WHIRLPOOL WASHER
Model WTW4800BQ1
Near Austin, TX 78723
Kimo
Job Details: 02/16/2023
Arrived on site for a washer that is leaking. Upon inspection I found signs of a water leak at the back of the cabinet coming from the top to the bottom. I replaced the water valve as I suspect that it may have a hairline crack in it. I did notice some rust at the hot water hose fitting that could leak to a leak later on
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78739
Kevin
Job Details: 02/16/2023
"Arrived on site and replaced gear case and agitator and actuator diagnosed on previous visit.
We serviced a
MAYTAG WASHER
Model MHW8630HC3
Near Austin, TX 78757
Kimo
Job Details: 02/16/2023
"Arrived onsite to install parts ordered by customer. Upon arrival we removed the dryer from the top of the washer the replace the drawer, and the siphon pump. And reassembled and tested the unit and found the unit operating as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Round Rock, TX 78681
Paul
Job Details: 02/16/2023
Arrived onsite for a microwave displaying an F6 error message and humming when the door is closed. I found the 4903 relay on the appliance manager stuck closed. I replaced the part and tested the microwave. All is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Round Rock, TX 78681
Paul
Job Details: 02/16/2023
Arrived onsite for a refrigerator with the filter popping out when water is dispensed. I checked the customer water pressure and it was good. I replaced the filter and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS00
Near Cedar Park, TX 78613
Paul
Job Details: 02/16/2023
Arrived onsite for a double wall oven that will not turn on. The customer stated that it started shutting off during a cooking cycle and would turn itself back on then it shut off and never came back on. I found no L1 voltage at the terminal block. I found the J-Box and the wiring in the box burned up and causing the issue. I took a photo. I showed the customer that the bottom of the cabinet under the oven is bowing because the front fascia trim board is broken off. I explained this needed to be repaired because it supports the weight of the oven and I advised putting a solid bottom in. The existing one has a cut out for an older style oven and I explained this could cause issues during a self clean.
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Georgetown, TX 78628
Gerry C
Job Details: 02/16/2023
"MVWX655DW0 Arrived to inspect washer not agitating. I found the wash plate splines had corroded and stripped and could not engage. Further inspection revealed the gear case had lost much of its oil due to seal failure and the would require the gear case, cam and belt. Due to the cost of parts, the customer declined further service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/16/2023
Arrived on site for refrigerator needing previously diagnosed sealed system. Reconfirmed issue and installed new compressor drier and access valve. Pulled vac and recharged system with 5.5oz of refrigerant. Found unit working as designed and informed customer to give unit 24 hrs to s5a like temps.
We serviced a
WHIRLPOOL DRYER
Model MEDC700VW0
Near Killeen, TX 76541
Tyler
Job Details: 02/16/2023
Arrived on site for dryer making a screeching noise. Upon arrival confirmed issue and noise complaint. After further disassembly I found rollers and idler failing to rotate properly. I made repair. Found noise completely gone and unit working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Austin, TX 78725
Matthew
Job Details: 02/16/2023
Arrived onsite for customer smelling gas when oven is in use. Upon arrival inspected unit. Gas has been on. No sign of gas leak when idle. Ran cooktop and no issues. Ran bake cycle and it seems to be what the customer is smelling is the unit cycling and the gas valve opening periodically. Had electronic gas sniffer running as unit was heating and found no signs of a leak. Did notice that the door seal was broken in several places. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Matthew
Job Details: 02/16/2023
"Arrived onsite for range tripping breaker after visit. Upon arrival inspected unit. Unit was idle. Ran cooktop burners and had no issues. Ran bake cycle and unit tripped breaker. Inspected breaker panel and found unit on GFCI. Notified customer that it is best to have unit on regular non GFCI breaker. Ran test with bake element disconnected and unit did not trip. Reconnect bake and disconnected broil and unit did not trip. Reconnected all and ran test at 350 degrees and did not trip. Allowed unit to cool, then ran 375 degree bake cycle and still did not trip. Intermittency seems to be electrical and not the unit itself. Customer will notify builder to try normal, non Gfci breaker to handle load. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Temple, TX 76504
David Z
Job Details: 02/16/2023
"Arrived on site to diagnose refrigerator with odor / bad taste in the ice / water and unit. Examined unit and found that the RC top shelf had the airflow channel next to the vent completely closed off. This was creating a cold pocket in the top, and the remaining shelves were above normal temp, causing food to spoil and smell. This was transferring to the freezer compartment as well. Advised customer that unit does create or contain and chemicals or fluids that can create any kind of taste or odor. Any odors and tastes are transferred from the water source / contents. Advised to fully empty unit and wiped down all surfaces to remove odors, and leave some baking soda in as well. Unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB2
Near Georgetown, TX 78633
Lou
Job Details: 02/16/2023
"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit and when it turned on, the diode began to make a loud humming noise. I tested the magnetron and found it bad as well. I removed and replaced the mag, cap, and diode and tested and unit is operating as designed. After placing the unit back on the wall, I retested and it continues to operate as designed. Job completed."
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Georgetown, TX 78633
Lou
Job Details: 02/16/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the main control failures, I removed and replaced both ACUs (main controls) and tested the unit. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Austin, TX 78730
Luis
Job Details: 02/16/2023
"Arrived on site. Found damaged fresh food gasket,removed damaged gasket installed new door gasket remolded gasket checked door seal good.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Belton, TX 76513
David Z
Job Details: 02/16/2023
"Arrived on site to diagnose dryer that is not starting. Unit powers on, but won't start. Tested unit and found unit starts every time I tried. Advised there may be an issue with the oncoming power if motor will not engage. Unit working with no failure found.
We serviced a
WHIRLPOOL DRYER
Model CED8990XW1
Near Buda, TX 78610
Andrey
Job Details: 02/16/2023
"Arrived on site to test unit for door not latching, tested unit found catch broken,replaced catch from job 369548, unit is now functioning properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near San Marcos, TX 78666
Andrey
Job Details: 02/16/2023
"Arrived on site to test unit for no ice production, tested unit found valve activating but something is restricting water flow, disconnected tube from the back and tested water is trickling from tube, replaced tube, water is now flowing properly, fan diagnostics cycle on ice Maker, completed diagnostics cycle and filled with water, unit is now running as designed, leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, TX 78703
Scott
Job Details: 02/16/2023
"Arrived on site for washer not draining properly . Ran diagnostics got 3-1 , 5-2, 8-1, 9-1 error codes . Unit is taking long to,e to drain and timed out . Removed catch from pump and found some bra pads clogging pump. Removed obstructions . Reran diagnostics, all checked normal. No water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS00
Near Austin, TX 78731
Vincent
Job Details: 02/16/2023
"Arrived on site for refrigerator, inspected unit and work area. Customer complaint was refrigerator lights out. Per service pointer S-code S84638 covers the cost of 12 replacement lights Replaced all lights and unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CH2
Near Round Rock, TX 78665
Paul
Job Details: 02/16/2023
"Arrived onsite for a microwave that will start and run for 3 seconds then shut off and display the clock. I tested the switches, humidity sensor, & NTC thermistor. All tested good and were within range. I disconnected the high voltage transformer and tested getting the same results. I ran diagnostics and could get all loads to function. I suspected a bad control and I called techline and spoke with Richard SR# 7735748019. Richard confirmed the control was defective
We serviced a
GE REFRIGERATOR
Model GSH25JFTEBB
Near Georgetown, TX 78626
Gerry C
Job Details: 02/16/2023
"GSH25JFTEBB Arrived to instal previously diagnosed and ordered parts. I removed and replaced the door closers on both doors and removed a large mass of frost and ice from the FC. Operational test good, no leaks observed during service.
We serviced a
GE REFRIGERATOR
Model GSHS5KGXCCSS
Near Austin, TX 78725
Matthew
Job Details: 02/16/2023
Arrived onsite for refrigerator not dispensing ice or water. Upon arrival inspected unit. Disassembled and found that dispenser paddle components failed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Bastrop, TX 78602
Joe Z
Job Details: 02/16/2023
Arrived on site for t will fill with water but gets stuck there and wont continue the cycle. Upon arrival unit is unplugged. Restored power to unit an ran diagnostics. There are no saved error codes. Ran automatic cycle and will not agitate. Found actuator has failed. Unit has passed its year warranty. Replaced actuator. Test unit. Unit is operating as designed. No leaks present at this time. Job complete.
We serviced a
GE WASHER
Model WVSR1060G5WW
Near Austin, TX 78702
Scott
Job Details: 02/16/2023
"Arrived on site for washer not agitating and spinning . Found lid switch had failed . Unit is functioning properly
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Georgetown, TX 78633
Lou
Job Details: 02/16/2023
"Arrived on site to drop off part for a venthood. Upon arrival, I found the door to the home locked. I placed the part-damper (WPW10291572) on the porch next to the front door (photos) and contacted the builder to advise. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Bee Cave, TX 78738
Luis
Job Details: 02/16/2023
"Arrived on site for too much ice. Diagnosed a defective ice bin thermistor,replaced defective ice bin thermistor."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78723
Kimo
Job Details: 02/16/2023
Arrived onsite to install previously diagnosed parts. Upon inspection I found no damage to the gearcase I did find some wear on the cam. I replaced the cam and tested the unit several times and found unit operating as designed job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78723
Kimo
Job Details: 02/16/2023
Arrived onsite for a DW that is not starting the wash cycle. Upon inspection I found that the water inlet Val was clogged and had failed. I replace the valve and tested the unit and found the unit operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78723
Kimo
Job Details: 02/16/2023
Arrived on site for a DW that is not responding to touch and would continuously run the drain pump. I replace the control and ui. And tested the unit and found unit operating as directed. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0JS3
Near Austin, TX 78723
Kimo
Job Details: 02/16/2023
Arrived on site for a cooktop with a crack in it. Upon arrival I found that the cooktop did have a crack . I replace the cooktop. And tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78717
Paul
Job Details: 02/16/2023
Arrived onsite for a washer making a loud grinding noise when in rinse. I found the gears on the cam grinding before locking in because the actuator was not shifting all the way. I replaced the cam and the actuator. I tested the washer and it is working as designed. Call complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD2A
Near Copperas Cove, TX 76522
Tyler
Job Details: 02/16/2023
Arrived on site for dishwasher needing previously diagnosed ui membrane and control. Upon arrival reconfirmed issue and found burn marks on ui membrane. Replaced control and ui and reassembled and tested unit. Found dishwasher working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Killeen, TX 76542
Tyler
Job Details: 02/16/2023
Arrived on site for dishwasher not starting cycles correctly. Upon arrival confirmed issue and found f4e3 in diagnostics. Upon further testing I found stable power supply from ACU to motor. Found motor siezed up. Replaced motor then reassembled and tested unit. Found no leaks and 7nit working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Killeen, TX 76542
Tyler
Job Details: 02/16/2023
"Arrived on site for refrigerator needing previously diagnosed auger motor, divider, and fork. Upon arrival installed required parts. Reassembled and tested dispenser and found unit working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model UMV1170LW00
Near Harker Heights, TX 76548
Tyler
Job Details: 02/16/2023
Arrived on site for microwave randomly restarting. Upon arrival confirmed issue and verified unit had correct power supplied. After running multiple tests I found ACU resetting without tripping breaker. Issue was caused from exhaust fan not being properly rotated around and leading to unit over heating and restarting. Correct fan issue and found unit fully working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Georgetown, TX 78628
Gerry C
Job Details: 02/16/2023
WFE505W0JZ3 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the cooktop and drawer slide and tested. Operational test good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Andice, TX 78628
Gerry C
Job Details: 02/16/2023
"KDTM604KPS0 Arrived to inspect burning odor. I entered service test mode and found an F8E2 code stored in memory. I found the element had several hot spots and I removed and replaced and tested. The unit operated as designed, no leaks observed during service."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Georgetown, TX 78628
Gerry C
Job Details: 02/16/2023
"WOS51EC0HS00 Arrived to inspect oven temperature. I started the unit in bake at 350?F and with an internal temperature of 62?. Within a few moments, F8E0 was displayed. I found and removed debris from within the blower assembly and verified the blower worked in service and normal modes. I restarted the test with at warmer initial temperature of 72? and it claimed preheat at 398 after 12 minutes. Blower operation was normal throughout the test and the unit heated and cycled within manufacturer specifications and is operating correctly."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JBO
Near Del Valle, TX 78617
Matthew
Job Details: 02/16/2023
Arrived onsite to replace left front burner. Replaced burner and tested. Unit is now functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78744
Matthew
Job Details: 02/16/2023
"Arrived onsite for washer making noise during agitating cycle. Upon arrival inspected unit. Checked for error codes and found error for locked rotor. However multiple drive components were replaced on previous repair. Not sure if error was from previous. Cleared all coded and tested. Ran auto test and passed. Ran agitation and spin and passed. Customer had recorded video. Agitator would turn one direction, the. The other and on the second turn make a clicking noise. Could not isolate noise. Called tech line for assistance. Spoke to Leon, SR#7735762035. Tech recommendations for most likely issue was to inspect and replace the slider if needed. Inspected slider and felt slightly loose. Replaced Slider. Tested again and no noise was present. Notified customer that this my next normal operating noise due to the machine actually functioning properly and completing cycle. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 02/16/2023
"Arrived onsite for washer making a noise. Customer said that the noise happens in spin mode. Customer had a load ready to start. Once the load went into spin cycle it was off balance and it was knocking and moving. I saw that the load was mostly on one side, I stop the unit and balanced the load out and restarted the cycle and it worked as designed. I checked underneath the unit and there was no oil and the shock are still in good shape. The design of the unit with washplate might cause the clothes to bunch up on one side. I reset the unit to factory settings and calibrated the unit. Informed the customer that if it still gives her problem to call us. No water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Temple, TX 76501
David Z
Job Details: 02/16/2023
"Arrived on site to diagnose refrigerator not making ice or dispensing water. Examined unit and found valves working, but reservoir is frozen. Found 2 shelves with obstructed airflow channels, which can create cold pockets. Advised customer to make sure unit can circulate properly. Increased temp by 2 degrees to assist with unit having to run as often to cool. Advised on thawing out reservoir, and to monitor conditions. If issue repeats we will need to return with fan scroll, evap cover, and permagum to seal off fan scroll and reservoir. At this time unit should return to normal function. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404EBS3
Near Austin, TX 78739
Kevin
Job Details: 02/16/2023
"Arrived on site and found upper rack adjusters are broken, replaced all adjusters and positioners and Spray arm it is now working properly, job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78737
Kevin
Job Details: 02/16/2023
"Arrived on site and replaced latch and harness diagnosed on previous visit, after replacement washer will complete a diagnostic cycle, But it is still making original noise customer called about Intermittently. Ran diagnostic cycle twice more and it did not make noise. Sent a short video of noise to KB/service management. Spoke with tech line again and they recommended replacing motor and gear case because everything else has already been replaced. After this every Replaceable part on lower assembly has been done, ran diagnostic cycle again and it did not make noise, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Spicewood, TX 78669
Kevin
Job Details: 02/16/2023
"Arrived on site and inspected dishwasher and found upper rack adjusters are broken, replaced them with adjuster kit and dishwasher is working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near The Hills, TX 78738
Kevin
Job Details: 02/16/2023
"Arrived on site and inspected washer and found no saved error codes, Customer is experiencing unbalanced loads. Insured tub and basket are centered and showed customer how this differs from their previous model. Discussed correct loading to keep unbalanced loads from happening. Customer is already using the correct amount of detergent. Washer is operating as intended, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78748
Kevin
Job Details: 02/16/2023
"Arrived on site and found standing water in tub, inspected lower assembly and found drain harness is broken. After replacing connectors wash drained all water and will complete a diagnostic cycle. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78732
Vincent
Job Details: 02/16/2023
"Arrived on site for built in microwave, inspected unit and work area. Customers complaint was not heating. Tested unit and found it not heating. Disassembled unit and tested all components and found the magnetron not good. Replaced and tested unit is now heating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78732
Vincent
Job Details: 02/16/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker not filling. Tested unit in diagnostics and icemaker never completed the harvest. Replaced icemaker and tested unit is now operating as designed. Advised customer to allow 24hrs for unit to start making ice. No leaks observed during service. Job completed."
We serviced a
GE REFRIGERATOR
Model GFE28GYNGFS
Near Buchanan Dam, TX 78609
Maurice R
Job Details: 02/16/2023
Arrived onsite to install previously diagnosed parts. On inspection found the door harness had a short. Installed new door on refrigerator and tested. The water and ice are now working. Found the short was on the paddle harness. The black was cut and bare. The unit is operating as designed and no water leaks detected.
We serviced a
JENN-AIR OVEN
Model JJW8430DDS
Near Austin, TX 78732
Vincent
Job Details: 02/16/2023
"Arrived on site for oven, inspected unit and work area. Customers complaint was oven not performing as it should. Tested unit and found that the relays are sticking and not properly working. The board is not eligible to get rebuild. I informed the customer and they are aware. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Hutto, TX 78634
Cliff
Job Details: 02/16/2023
Arrived on site to diagnose a range that is not baking. Found bake ignitor faulty and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Cliff
Job Details: 02/16/2023
Arrived on site to replace previously ordered parts for dryer. Found noise coming from blower vibration and installed vibration pads to reduce noise. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78757
Luis
Job Details: 02/16/2023
"Arrived on site for a defective compressor. Removed defective compressor,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Cedar Creek, TX 78612
Joe Z
Job Details: 02/16/2023
Arrived on site to install previously ordered parts. Replaced ice maker and unit reset itself to Ready position. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Georgetown, TX 78633
Lou
Job Details: 02/16/2023
"Arrived on site to inspect refrigerator ice production. Upon further inspection, the customer advised the ice maker isnt making ice like it used to as its slowed down production. I placed the unit in diagnostics and checked for ice maker error code and found E5-ice maker timed out. I tested the thermistors and all were good. I removed and replaced the ice maker and hv control and retested. Unit is operating as designed. I cycled power to the unit to reset controls. No water leaks observed during service, job completed."