We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near New Braunfels, TX 78132
Andrew
Job Details: 10/29/2021
"Arrived on site to replace cooktop, inspected cooktop, cooktop is in perfect condition, installed cooktop, customer is satisfied, took pictures of cooktop before and after installation. Customer and myself both inspected after installation and no scratches/damaged caused by installation. No leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Sunset Valley, TX 78745
Kevin
Job Details: 10/29/2021
Arrived on site and found Control panel chimes are very faint. A new control panel will be needed to correct issue.; ordrng 1 W11413566 (Control panel)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Niederwald, TX 78640
Brandon
Job Details: 10/29/2021
"Arrived on site to replace damaged harness and control, after replacing parts, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Georgetown, TX 78626
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and best cycles and options for best performance. No leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MED7230HW
Near La Grange, TX 78945
Noah D
Job Details: 10/29/2021
Arrived on site to inspect unit for issues drying. Upon inspection found the moisture bars shorted due to excess lint. Removed lint and tested. Complete
We serviced a
WHIRLPOOL RANGE
Model KGSK901SSS01
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2021
Arrived on site to inspect unit for not igniting normally and causing gas smell. Upon inspection found the unit without any gas smell or anything that would make me believe that a gas leak was present. Spoke with Customer and found gas company found the same thing. Complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78753
Taylor M
Job Details: 10/29/2021
"Arrived on site to diagnose dryer not heating, upon arrival I put the unit into a timed dry at high heat and found the unit is operating properly as designed with poor airflow, i advised the front desk that they would need to clean out the vent leading to outside. Job complete."
We serviced a
GE DRYER
Model DBL333EB6WW
Near Kyle, TX 78640
Jacob
Job Details: 10/29/2021
Arrived onsite for unit making noise during operation. Took the top off and spin the drum by hand and could get the noise to start. Put the top back on. Ran the unit with a comforter inside the unit. And the noise was not present during operation. Let customer know that if it continues to record it on her phone to show us if we return. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Pflugerville, TX 78660
Justin
Job Details: 10/29/2021
"Arrived on site for a washing machine not spinning. Upon arrival the customer stated that they would run a cycle and they will often get an oversuds error code and cannot clear it. They also found sometimes their clothes come out soaking wet still. I put the unit into diagnostics mode and found stored error codes F7E7 for motor unable to reach RPM, F0E2 for oversuds, F2E1 for stuck key, and F7E6 for motor circuit open. I then ran a diagnostics cycle and it ran through as designed. I individually activated the spin and agitate. Both ran as designed. I found the customer using good HE soap and utilizing the auto soap dispenser. I checked the pressure hose for any obstructions and found none. I called techline and spoke to Austin and received SR# 7732114099. Austin walked me through lowering the amount of soap that is dispensed. We found it was at its highest setting.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Pflugerville, TX 78660
Justin
Job Details: 10/29/2021
"Arrived on site for a washing machine not spinning. Upon arrival the customer stated that the unit would also continue to fill all the way to the top of the tub. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key, F7E1 for basket speed fault, and F7E6 for motor fault. I checked voltage at the wall and found it good. I then ran a diagnostics cycle and found the unit would not spin or agitate. I gained access to the control and checked voltage to the motor. I found the motor getting a good 120V. I could hear the motor energize, but I could not see it move. I inspected the harness and found it in good shape. This indicates a faulty motor. I am ordering the motor to replace. Office to reschedule.; ordrng 1 W10890624 (Motor)"
We serviced a
WHIRLPOOL DRYER
Model CSP2940HQ0
Near New Braunfels, TX 78130
Noah D
Job Details: 10/29/2021
"Arrived on site to inspect unit for not allowing coins back out of the coin drop, upon inspection found the quarters was jammed into slot causing issues, cleared quarters and tested.Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Del Valle, TX 78617
Scott
Job Details: 10/29/2021
"Arrived on site for, replaced gearcase and washplate screw . Ran diagnostics found actuator not switching and cap tested bad . Replaced cap and actuator. Ran calibration and diagnostics wash tests. All checked normal. No water leaks detected at time of service. Jon complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Waco, TX 76710
Jonathan M
Job Details: 10/29/2021
Arrived on site for a washing machine that?s making sounds during operation. Inspected unit and work area. Ran unit through diagnostics and found an F5 E2 (lid lock fault) error code. Tested the unit and manual diagnostics and found the unit were not registering the lid being closed. The unit will need a new lid lock assembly prior to any further testing due to the lid not being able to be locked. Ordering latch and rescheduled customer ; ordrng 1 W10861642 (latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2021
Arrived on site to inspect unit for a scratch on console. Upon inspection found the scratch and replaced console per whirlpool. Customer was satisfied. Complete
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS3
Near Austin, TX 78737
Leonardo
Job Details: 10/28/2021
"Arrived on site to replace vent blower. Replaced vent blower,tested unit and unit test good. Job complete"
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS01
Near Lakeway, TX 78738
Leonardo
Job Details: 10/28/2021
"Arrived on site for keypad not working . Tested unit for keypad not working. Found F2EO, did hard Reset to the unit and tested both ovens, both ovens heated up to 350. Unit test good. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2021
Arrived on site to inspect unit for not closing due to a missing strike. Upon inspection found the units strike missing completely. Replaced strike and tested fully. Customer was satisfied. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWS00
Near Seguin, TX 78155
Noah D
Job Details: 10/28/2021
"Arrived on site to inspect unit for not staying on due to a electrical issue. Upon inspection found the unit turning on and off when the upper control box was moved, couldnt find loose connections, ordering control box. Office to reschedule ; ordrng 1 W10135899 (Control)"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2021
"Arrived on site to inspect unit for not filling. Upon inspection found the valve was clogged with sediment in solenoid, replaced valve and tested the unit. All functions returned. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2021
"Arrived on site to inspect unit for not illuminating delivery drawer, upon inspection found the units module out causing the issues, replaced module with parts sent to customer. All functions returned.Complete"
We serviced a
FRIGIDAIRE RANGE
Model LFGF3052TFC
Near Cedar Park, TX 78613
David S
Job Details: 10/28/2021
Arrived on site to install new insulation into the range. I gained access to the insulation and replaced it with new.Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Kingsland, TX 78639
Cliff
Job Details: 10/28/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found temp in icebox at 9 and adjusted temp setting to compensate. Advised customer to monitor ice production for 24 hrs.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Leander, TX 78641
Kayman
Job Details: 10/28/2021
Arrived onsite for wall oven with temperatures out of range. Upon inspection I verified good resistance for the sensor. I tested the unit in preheat and it is working as designed. No repairs needed at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB00
Near Austin, TX 78717
David S
Job Details: 10/28/2021
"Arrived on site for fridge not cooling properly. I inspected the unit and work area. I found the evaporator covered in ice. I tested the fan, heater, and bimetal. All tested good.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Bastrop, TX 78602
Matthew
Job Details: 10/28/2021
"Arrived onsite for dryer making shaking and vibration noises when in use. Upon arrival tested unit and noise was apparent. Disassembled unit and found rollers worn as well as Idler pulley. Replace rollers and pulley and tested. Unit is now functioning properly, no noise at this time. Job complete"
We serviced a
MAYTAG DRYER
Model MDE9700AYW
Near Kyle, TX 78640
Kevin
Job Details: 10/28/2021
"Arrived on site and found dryer is not heating, prescreen parts were for a Samsung dryer. Will need to re-order.; ordrng 1 WPW10222771 (Heater assembly) and 1 WP35001092 (Thermostat) and 1 WP35001193 (Bracket) and 1 WP35001191 (Thermistor) and 1 WP35001087 (Thermostat) and 1 WP35001153 (Control)"
We serviced a
JENN-AIR OVEN
Model JES9860CAS01
Near Spicewood, TX 78669
Robert
Job Details: 10/28/2021
Arrived on call for complaint of some buttons not responding. Confirm that the buttons are not working. Customer also wanted to see if vent could be improved. Vent issue is cause from location of vent in kitchen floor it has the stove frame blocking part of vent. Fir button issue will need to replace panel.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78734
Robert
Job Details: 10/28/2021
Arrived on call for complaint of lights not working. Confirm the control working properly will need modules replaced more than 2 are out. ; ordrng 4 W11239944 (Module)s
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/28/2021
"Arrived on site for washer not dispensing fabric softener. Inspected unit and work area. Performed diagnostics mode and tested inlet valve operation and found working. Found control not sending voltage to hot and cold at same time to dispense fabric softener. Found unit in home made pedestal and will require 2nd tech to gain access to control. . Office to schedule return.; ordrng 1 W11316255 (valve) and 1 W11316256 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Dripping Springs, TX 78620
Kevin
Job Details: 10/28/2021
"Arrived on site and found air gap in gasket at upper right corner, took picture. Found food boxes in freezer sticking out further than shelf, causing door to not close properly. Reorganized shelves and repositioned food items to correct issue. Used heat gun to reset gasket. Door now closing and sealing properly. Informed customer that food items cannot stick out passed the shelves, or issue will keep happening. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Kingsland, TX 78639
Cliff
Job Details: 10/28/2021
Arrived on site to install new door for refrigerator. Upon inspecting new door found upper left corner not shaped properly and door needs to be reordered. Office to set return appointment and customer is aware of extended wait for doors; ordrng 1 W11390070 (Door)
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC3
Near Pflugerville, TX 78660
Wesley
Job Details: 10/28/2021
Arrived onsite and found communication error.Replaced console and ordering valve to complete. ; ordrng 1 W11165546 (Valve)
We serviced a
KENMORE WASHER
Model 110.2613241
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/28/2021
"Arrived on site for washer leaking. Inspected unit and work area. Performed diagnostics mode and tested operation. Found unit leaking from inlet valve. Will need to replace valve assembly to repair.Removed failed valve installed new. Performed diagnostics mode and tested all components. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Lakeway, TX 78734
Robert
Job Details: 10/28/2021
Arrived on call for complaint of leaks. Checked the bellow for damage and found it to be in good condition. Traced leak to the dispenser. Washer is level dispenser not spraying properly allowing water to run out front and down the left side of door then drip on to floor on left side of washer. Will need to replace dispenser to correct issue. ; ordrng 1 W11465532 (Dispenser)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB3
Near Killeen, TX 76541
Al
Job Details: 10/28/2021
Arrived on site to inspect damaged cooktop. Confirmed the damage and replaced it. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JWO
Near Temple, TX 76502
Tyler
Job Details: 10/28/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78746
Luis
Job Details: 10/28/2021
"Arrived on site for ice forming in freezer and door issues. Adjusted hinge assembly doors even,found gap on right side of gasket on freezer section,remolded gasket checked door seal good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78728
David Z
Job Details: 10/28/2021
Arrived on site to diagnose dishwasher that is leaking water. Ran unit and found good size leak from the diverter. Replaced sump and motor assembly to resolve leak. Retested and found leak is gone. Unit working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model GEW9868KQ3
Near Copperas Cove, TX 76522
Al
Job Details: 10/28/2021
Arrived back on site to install previously ordered terminal block. Added customers dryer cord he purchased and unit tested as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS00
Near New Braunfels, TX 78132
Andrew
Job Details: 10/28/2021
"Arrived on site to test unit for fan not working, tested unit found fan motor was not getting any voltage, replaced control board, tested unit by heating water to 1 min, then heated water for 2 min, unit working as designed job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/28/2021
"Arrived on site to test unit for stopping at rinse. Tested unit and found motor not engaging and water level not correct. Replaced control and capacitor, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290REM03
Near Waco, TX 76705
Jonathan M
Job Details: 10/28/2021
"Arrived on site for a refrigerator that is intermittently leaking water from the icemaker causing ice to plump and turn into a sheet of ice. Inspected unit and work area. Found it been full of ice and no issues with the ice present. The customer advised that it?ll happen every couple of weeks where the unit will seemingly either overfill or leak from the icemaker causing this issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Berlin, TX 78155
Noah D
Job Details: 10/28/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the units motor shorted. Replaced motor and tested unit for functions. Icemaker filled and turned. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Leander, TX 78641
Kayman
Job Details: 10/28/2021
Arrived onsite for refrigerator not dispensing water. Upon inspection I found only 70 Vac getting to the inlet valve indicating a bad diode on the harness. I replaced the harness and tested voltage again. I found now only 17 Vac getting to 2 valves and 120 coming to the 3rd valve. I spoke to PR and we determined the harness I installed has a bad diode. I am re ordering the harness. The customer brought to my attention. The lower right hinge is very squeaky when opening the door. I will order the closer to replace as well on return visit. Office to R/S due to part availability. ; ordrng 1 W11025794 (Harness) and 1 W11311687 (Closer) and 1 W11292872 (Hinge) and 1 WPW10257203 (Cam upper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNS00
Near Austin, TX 78739
Luis
Job Details: 10/28/2021
"Arrived on site for ice build up in freezer. Adjusted freezer door checked door seal,gasket sealing correctly to cabinet."
We serviced a
WHIRLPOOL COOKTOP
Model KCES550HBL00
Near Belton, TX 76513
Tyler
Job Details: 10/28/2021
Arrived on site for cooktop not allowing proper functionality from front right inf. Switch. Upon arrival confirmed unit still in warranty from updated M&s#. After further inspection I found element broken but new element came with no adaption kit or capability of being installed on this unit. Also found after further testing that inf. Switch had failed causing power to only be sent to unit while it was on high setting. Will need office to reschedule with customer once availability of burner element is know. Need to return and replace both inf. Switch and element to front right burner. ; ordrng 1 W11259508 (Element (F.Right))
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Temple, TX 76502
Tali W
Job Details: 10/28/2021
"On site to install previously diagnosed parts. Replaced control, actuator, UI harness, encoder, and latch. Reassembled, ran diagnostics cycle and started normal cycle. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76542
Al
Job Details: 10/28/2021
"Arrived on site to inspect dryer taking several loads to dry completely. Turned unit on and it tumbled, heated but the exhaust seemed to be clogged. Customer will need to get vents cleaned for dryer to work properly. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near Belton, TX 76513
Al
Job Details: 10/28/2021
"Arrived on site and inspected control panel on a range that is dented. Confirmed, removed and replaced it. Job complete"
We serviced a
KITCHENAID RANGE
Model KESC308LSS0
Near Temple, TX 76504
Tyler
Job Details: 10/28/2021
Arrived on site for range not turning on display. Upon arrival confirmed complaint but found sound still functioning on ui but no lights. Couldnt remove range due to wood toe panel installed at bottom of unit. I did quote customer 3 different quotes for replacement of ui and/or acu. ; ordrng 1 WP9782455 (Display board) and 1 WP9782437 (Acu) and 1 Cnote
We serviced a
WHIRLPOOL RANGE
Model RF364PXPT0
Near Killeen, TX 76542
Al
Job Details: 10/28/2021
Arrived on site to inspect a rage element that popped. Confirmed the complaint and found the bake element was indeed shattered. Removed and replaced it and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Belton, TX 76513
Tyler
Job Details: 10/28/2021
"Arrived on site for refrigerator not making ice. Upon arrival customer stated unit had intermittently been making ice since last repair. Upon arrival confirmed temps in both compartments (actual: 0/39). Found ice maker had filled bucket with ice. Called techline and ran through recommended tests. Results showed door switch was occasionally failing. After replacing switch per techline, I then ran more test but found intermittent issue with voltage still. Replaced main control. Ice maker now harvesting as designed. No power failures found. Call complete. Steve sr#7732108740"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78731
David Z
Job Details: 10/28/2021
"Arrived on site to diagnose refrigerator that customer says sounded like it was running all the time. On arrival she let me know that the unit has been fine for several days and she has not noticed anything out of sorts, but still wants it checked out. Checked temps and found Fac at -2, RC at 36 with compressor off, and ice was present in the bin. Checked damper and fans and found all operating fine, and no surging. Checked all door gaskets and all gaskets tight with no gaps. Checked under pantry Ui and found no water. Can not find any faults with the unit, it is working as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Woodway, TX 76712
Jonathan M
Job Details: 10/28/2021
Arrived on site for a refrigerator that has a broken icemaker and ice bin. Inspected unit and work area. Confirmed the customers complaint and found the icemaker tray spinning freely showing that the icemaker tray and motor had become disconnected. Replace icemaker and ice bin. Tested the unit and the unit began to work as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE0
Near Woodway, TX 76712
Jonathan M
Job Details: 10/28/2021
Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. The customer advised that the unit will get stuck after about 15 to 20 minutes and will continue to wash but will not advance through the cycle. Ran the unit through diagnostics and found all individual components working properly. Spoke to PR and was advised that the issue would most likely be with the OWY sensor not picking up the towel wash temperature in the dishwasher had reached washing temperatures. He advised that will happen within that time frame due to the unit having finished the prerogative se and starting the regular wash cycle. Replaced OWY sensor and tested the unit. The unit began to work as designed and ran through a full 25 minutes without stopping. The unit counting down and is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYW0
Near Woodway, TX 76712
Jonathan M
Job Details: 10/28/2021
Arrived on site for a dishwasher that has aligning upper rack. Inspected unit and worked area. Confirmed the customers complaint and found three of her rollers broken causing the rack to the back right hand corner. Replaced rollers and tested the unit. Found the unit draining and causing a leak at the garbage disposal due to her garbage disposal going out. She did advise that she has not had a plumber out yet to fix her garbage disposal. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Waco, TX 76710
Jonathan M
Job Details: 10/28/2021
"Arrived on site for a refrigerator that still having issues with the freezer door closing properly. Inspected unit and work area. The customer advised that they are getting frost inside the freezer on products as well as the side walls and upper part of the cabinet. They are extremely disappointed with the product and want a replacement at this point. Checked gaskets and found the gasket sealing properly. Check door operation Everly. The customer advised her even when they were pulling and pushing from the middle of the door, it doesn?t always completely shUt and is causing the refrigerator doors open extremely easily. I called whirlpool tech line and spoke to Austin SR# 7731906226. He advised that based on the current information, the unit was working as designed and there is no further repair that can be made to fix the unit to the customers specifications. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Belton, TX 76513
Tyler
Job Details: 10/28/2021
Arrived on site for washer not cleaning cloths correctly. Upon arrival I found f7e6 motor speed fault. After further inspection I found actuator had fallen out of please due to new style actuator. Was able to securely fasten actuator back in place. Reassembled and tested unit. Found washer fully functioning and agitating as designed call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Woodway, TX 76712
Jonathan M
Job Details: 10/28/2021
"Arrived on site for refrigerator that?s leaking out of the bottom. Inspected unit and work area. The customer advised that after the unit seems to go through a defrost, water seems to trickle onto the floor from the freezer section. Confirmed the customers complaint and found ice at the bottom of the freezer dripping onto the floor. Took off the bat cover and blew through the drain tube. Did not find any obstruction in the drain tube. Steamed out ice and water debris and found it difficult for water to pass through. After several attempts, was able to get water to drain through to the drip pan underneath the unit. However I did find spray foam insulation coming up through the drain tube as I was able to do that. Was able to get the unit well enough to drain water properly. Advise customer to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Granger, TX 76530
Tommy
Job Details: 10/28/2021
Arrived onsite for dishwasher not heating correctly upon arrival found unit to be operating as designed. Rinse aid wasnt in use. Spoke with customer on need for rinse aid. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Salado, TX 76571
Tali W
Job Details: 10/28/2021
"On site for fridge icemaker no longer working. Found bail arm stuck in mid cycle. Jumped T to H, ice maker didnt harvest. Found 120VAC to ice maker. Ordering ice maker. Office to reschedule. ; ordrng 1 W10300022 (Ice maker)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS05
Near Cedar Park, TX 78613
Kayman
Job Details: 10/28/2021
Arrived onsite to install previously diagnosed parts. I stripped a screw out attempting to take off the door skin. I will need to return with a screw and some tools to remove the existing screw. Office to R/S. ; O-emld tckt
We serviced a
GE REFRIGERATOR
Model GYE22HMKBES
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/28/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MDX05
Near New Braunfels, TX 78130
Noah D
Job Details: 10/28/2021
Arrived on site to inspect unit for creaking sounds when used. Upon inspection found the spring creaking as well as metal shavings around hinge parts. Found parts to replace hinge marked as discontinued. Customer tried multiple places to find parts to no success. Applying WD-40 and the creaking stopped.Complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Austin, TX 78739
Leonardo
Job Details: 10/28/2021
Arrived onsite for upper oven glass fogging up after using bottom oven. Removed upper door to show customer that there are no seals or gaskets to prevent steam from entering glass when lower oven is in use. and that the discoloration of glass is due to normal use. Customer cleaned glass prior to reinstalling door. Test the unit and unit tested good
We serviced a
WHIRLPOOL MICROWAVE
Model GT4185SKB1
Near Round Rock, TX 78681
Kayman
Job Details: 10/28/2021
Arrived onsite to install previously diagnosed parts. I attempted to install the switch but I am not able to remove the switch from the latch board without breaking a tab. I will need to order the latch board and switches to install on the unit. Office to R/S ; ordrng 1 WP8185271 (Latch board) and 2 4392027 (Switch)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Cedar Park, TX 78613
David S
Job Details: 10/28/2021
"Arrived on site for washing machine not agitating. I inspected the unit and work area. I entered diagnostics and found fault codes F5e3 lid lock fault f7e1 basket speed fault. I inspected the unit and work area. I found the control putting the unit through agitation when calling for spin. I also found the gear case is falling causing the unit to rattle around and walk.Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76549
Al
Job Details: 10/28/2021
"Arrived back on site to install previously ordered parts. After disassembling the unit and installing the cutoff, fuse, belt switch and control, the unit now functioning properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Round Rock, TX 78665
Tommy
Job Details: 10/28/2021
"Arrived onsite for washer not agitating, found unit actuator damaged. Replaced and tested unit is now operating as designed. Job Completed."
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Salado, TX 76571
Tali W
Job Details: 10/28/2021
"On site to install previously diagnosed parts. Replaced center &right manifolds, all three cooktop panels, left front & center rear & right front burner heads and all burner caps. Adjusted flame sizes on all burners. Found right front burner working on from lo-med, but on high the flame blows really hard. Replaced orifice holder and orifices. No change. Double checked both flame height settings, they were set properly. Need to call techline tomorrow to document and see if they have any recommendations since they were closed at time of service. Office to reschedule after documenting with techline.; ordrng 1 W11337056 (Tubing)"
We serviced a
LG DRYER
Model DLGX3371V
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/28/2021
"Arrived on site for gas dryer not heating. Inspected unit and work area. Verified failure. Checked for correct polarity and voltage. Disassembled unit and tested fuse and coils. Found opened coil on gas valve. Found coil not a replaceable part and will have to replace complete gas valve. ; ordrng 1 5221EL2002A (VALVE ASSEMBLY)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78735
Luis
Job Details: 10/28/2021
"Arrived on site for compressor always on. Ran diagnostics all test passed,changed defrost setting to basic,adjusted fresh food and freezer temperature"
We serviced a
KITCHENAID DISHWASHER
Model KUDE20FBSS0
Near Austin, TX 78747
Leonardo
Job Details: 10/28/2021
Arrived on site for unit leaking water. Tested unit for leaking water. Found water leaking from heating element.Office to reschedule ; ordrng 1 W10703867 (Element)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL0
Near Cedar Park, TX 78613
David S
Job Details: 10/28/2021
Arrived on site for top rack falling. I inspected the unit and work area. I found the adjusters broken. I replaced the adjusters. I tested the unit and found it working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 10/28/2021
Arrived on site for icemaker not producing ice. I inspected the unit and work area.I found no ice build up on the rc evaporator. I inspected the freezer and found the freezer temp at 0 degrees. I put the unit into diagnostics and tested the ice maker I found ice maker error code e2 icemaker lost home position. I tested the ice maker and it wouldnt harvest. I tested the icemaker fan and found it working as designed. I am ordering the icemaker to complete the repair. The office will reschedule when we have eta on the part.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/28/2021
Arrived onsite and found unit thermal fuse blown. Customer has long vent to roof and has never had it cleaned before. Repaired unit and verified that the element is not grounded. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Spicewood, TX 78669
Robert
Job Details: 10/28/2021
Arrived on call to replace previous diagnosed parts. Pulled agitator and found hub in good shape as well as washplate. Removed cover and pully and found the gearcase in good condition. Ran diagnostics and got code F8E1 no fill. Found the cold water valve supply low. Pulled hose and found screen blocked. Clean and test. Water still low. Replace valve and retest. Water supply to cold still lower that normal. Customer might have reoccurring issues if so the supply should be checked.
We serviced a
AMANA REFRIGERATOR
Model ABB2524DEQ
Near Buda, TX 78610
Jacob
Job Details: 10/28/2021
"Arrived onsite for unit not cooling. Unit was on but not getting cold. Upon further investigation, found that the start device was getting the compressor to start. Checked amperage and start device would not work. Replaced start device W10613606. Started feeling cooler air temperatures after 15min. Let customer know to all the unit 24hrs to get to optimal temperatures.
We serviced a
MAYTAG WASHER
Model MVWB965HC
Near Elgin, TX 78621
Matthew
Job Details: 10/28/2021
"Arrived onsite for washer leaking and door not opening. Upon arrival found water at base of unit on floor and throughout cabinet. Insulation and components are completely saturated. Plugged unit in and drain pump kicked on and drained standing water. Lid opened. Then control shut off. Was able to put into diagnostics and found F5E2, F7E0, F2E1. Tried running auto test to search for leak and test Stops, flashing F5E2- latch failure, drains then shuts down.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78748
Jacob
Job Details: 10/28/2021
"Arrived onsite for unit making noise during operation. Looked under the unit and found that the cam had fallen off and the nut that holds the cam in place was on the floor. Found nut and put cam back on with the nut and the belt. Tested the unit, unit tested good. No leaks at this time. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT8B5HW0
Near Austin, TX 78759
David Z
Job Details: 10/28/2021
"Arrived on site to diagnose refrigerator tripping breaker when plugged in. On arrival plugged in unit and let it run. Unit ran and ran and no problem was found. Advanced defrost timer to trigger defrost. On triggering defrost the unit popped the gfi shortly afterward. Unplugged defrost heater which is badly warped and sagging, and plugged in again. Unit did not pop breaker. Found defrost heater bad. ; ordrng 1 240356221 (Defrost Heater)"
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDE0
Near Bastrop, TX 78602
Matthew
Job Details: 10/28/2021
Arrived onsite for dishwasher control panel not functioning properly. Upon arrival tested unit. Found start button not responding. Control panel needs replacement.Replaced control and unit is now functioning properly. Job complete
We serviced a
JENN-AIR OVEN
Model JJW2430DP01
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/28/2021
Arrived on site to diagnose an oven that is not responding to user input. Found ui malfunctioning and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG DRYER
Model MDE9206AYW
Near Austin, TX 78745
Jacob
Job Details: 10/28/2021
Arrived onsite for unit missing parts and customer wants a new vent hose. Showed me that the door seal is missing and the knob is missing and the vent they want to get replaced.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Austin, TX 78744
Jacob
Job Details: 10/28/2021
Arrived onsite for unit not having a display. Looked at the unit and saw he display was not working. Replaced controls. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
GE REFRIGERATOR
Model GSS25GGHGCBB
Near Manor, TX 78653
Matthew
Job Details: 10/28/2021
Arrived onsite to replace previously diagnosed parts. Replaced valve and icemaker. Tested unit and unit is functioning properly. When reconnecting components found water line connection at wall loose. Tightened connections. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/28/2021
Arrived on site for Have done a cleaning cycle 3 times and followed all instructions on how to load and wash clothes. Am having to wash clothes with any thing on them 4+ times to get them clean. Placed in diagnostics and got motor fault code. This was the only fault code that came on. Cleared error code. Gained access to actuator and found the actuator arm was not engaged into splutch. Removed actuator and installed new actuator. Ran diagnostics spin and agitate. Washer now running as designed. Job completed.
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near Austin, TX 78757
David Z
Job Details: 10/28/2021
"Arrived on site to follow up on noisy washer. Removed motor and cam and found gearcase had been leaking. Replaced gearcase belt and cam. Attempted to replace motor, but found new motor had the fan blade pressed down and seized. Used existing motor. Tested unit and found unit working as designed. Calibrated unit. Call complete."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IM03
Near Austin, TX 78726
David S
Job Details: 10/28/2021
Arrived on site to install previous diagnose part. I installed a new outer panel and handle. I reassembled the door and tested the unit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDW00
Near Austin, TX 78705
Luis
Job Details: 10/28/2021
"Arrived on site for a refrigerant leak. Replaced the evaporator and compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78745
Luis
Job Details: 10/28/2021
"Arrived on site for noise complaint. Ran diagnostics,no odd noise from evaporator fan,ran compressor and condenser test,power cycled unit. Noise is compressor,normal operating noise from compressor."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Elgin, TX 78621
Matthew
Job Details: 10/28/2021
Arrived onsite for washer making banging noise and not spinning clothes out. Upon arrival put unit in diagnostics and found stored error codes for off balance load. Tested unit and unit was making some noise in the spin cycle. Noticed that the washer was not leveled. Legs were extended but still not leveled. Found that the laundry floor was not leveled. Customer must correct floor to avoid off balance load. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Bertram, TX 78605
Cliff
Job Details: 10/28/2021
Arrived on site to diagnose a range with a door not opening and closing properly. Found hinge broken and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/28/2021
"Arrived on site for Not Making Ice - Side by Side Refrigerator. Placed in diagnostics and ran harvest. Ice maker motor failed based on harvest test. Removed ice maker and installed new ice maker. Old ice maker had ice cubes in mold, but motor failed and wouldnt twist tray. Ran harvest again and new ice maker harvested as designed. Tested water dispenser and water came out. Removed kick plate to inspect harness under freezer door and it looked good. No leaks detected. Let customer know to dump ice new ice maker makes between this evening and tomorrow morning then afterwards ice will be safe to use. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Burnet, TX 78611
Cliff
Job Details: 10/28/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found low refrigerant charge in unit.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78703
Taylor M
Job Details: 10/28/2021
"Arrived on site to diagnose washer with sensing/valve issues, upon arrival the customer informed me that the unit is not sensing clothes properly and informed me she was using a very small load to test the unit, i informed her of proper load techniques and cycle options for optimal performance. I ran the unit in service diagnostics and found no fault codes, I put the unit through a diagnostics cycle and the unit is operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW2
Near Austin, TX 78702
Taylor M
Job Details: 10/28/2021
"Arrived on site to diagnose washer with the lid latch not working, I gained access to the unit and found that the lid latch was broken, I replaced the latch and verified functionality, the unit is operating properly as designed, Job complete."
We serviced a
KENMORE REFRIGERATOR
Model 106.5113321
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/28/2021
"Arrived on site for refrigerator ice maker leaking water. Inspected unit and work area. Removed ice maker and identified leak. Found ice maker housing broken and not allowing ice maker to drop ice and continues to fill. Found wire harness to FC door cover broken. Repaired wire harness cover and will need to replace ice maker.Removed failed ice maker and installed new. Bypass on and off switch. Performed diagnostics mode, cycled ice maker and ran fill cycle. All tested good, no water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 10/28/2021
"Arrived on site for MAKING A LOUD NOISE WHEN IT INITIALLY STARTS UP-SCRAPING NOISE AND THE TUB ISN'T MOVING. Placed in diagnostics and got motor fault. Gained access to splutch cam and found cam was making the noise. Removed splutch cam and didnt see any oil from gear case. Removed splutch cam and installed new splutch cam. Ran through diagnostics and still heard splutch cam making a noise, but not as bad. Found actuator was not turning fully to engage splutch cam into agitate or spin. I had an actuator in my truck stock so I removed the actuator and installed the truck stock actuator I had. Noise is gone with new actuator. Washer spins and agitates as designed. Noise is gone. Went over loading washer in loose heaps and amount of detergent to use.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Coupland, TX 78615
Matthew
Job Details: 10/28/2021
"Arrived onsite for FC compartment not freezing. Upon arrival Checked temps, found FC temp 23 and RC temps 37. Check compressor compressor and equalized pressure at 30. Called tech line for assistance. Provided SR 7731741373. Ran unit connected to watt meter. Pressure 10psi low side, 105 psi high, 150 watts. Tech stated pressures weren?t terrible but a little off as well as wattage being just a little off. Tech ordered another nitrogen test and to peel back Black shrink wrap that covers evaporator connection to copper line. To be sure to check for leaks in that area with the shrink wrap on pressures could still hold steady. If no leak is found, tech recommended replacing Compressor and 3 way valve. SR7731741373. Will need sealed system technician scheduled for 3 hrs. Office to reschedule ; ordrng 1 KRFC704FPS00 (COMPRESSOR ) and 1 NITROGEN (NITROGEN ) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W11131873 (cntrl-elec) and 1 W11429989 (3 WAY VALVE )"