We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Buda, TX 78610
Leonardo
Job Details: 02/20/2023
Arrived on site to test unit for right front burner and center burner flames way to hog. Test unit and found wrong orifices installed. Replaced orifice to LP test unit and unit test good job complete. Installed new bezel job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WFG505M0BW2
Near Creedmoor, TX 78610
Leonardo
Job Details: 02/20/2023
Arrived on site to test unit for flames to high. Test unit and found all burner high on low. Adjusted the flames test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78747
Kevin
Job Details: 02/20/2023
"Arrived on site and replace lower harness diagnosed on previous visit, Washer will now drain all stagnant water and complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Wimberley, TX 78676
Andrey
Job Details: 02/20/2023
"Arrived on site to test unit for not turning off, tested unit found timer is not advancing causing the unit to stay on, called safety to report my findings, got authorization to proceed with timer replacement W160V51WPL1, replaced timer and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXVQ00
Near Harker Heights, TX 76548
David Z
Job Details: 02/20/2023
"Arrived on site to diagnose refrigerator not dispensing any water. Tested unit on arrival and paddle felt loose, and switch wasn't triggering. Removed trim and found the plastic retainer on the separator cover holding the micro switch was broken, so switch didn't touch paddle ordrng 1 WP2180226 (Bracket) and 1 WP2194719 (Retainer spring)"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Leander, TX 78641
Kimo
Job Details: 02/20/2023
Arrived onsite for a built in MW that has F2E1 Stuck/shorted key on the display. Upon arrival I attempted to reset the unit and found no change the customer also informed me that she had already power cycled the unit and found no change as well. Founding the tech sheet as a guide I am ordering the console ordrng 1 W11229663 (PANL-CNTRL) and 1 W10815465 (CNTRL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6NBEXRL01
Near Killeen, TX 76542
Tyler
Job Details: 02/20/2023
"Arrived on site for refrigerator not cooling properly, and leak8ng from the dispenser. Upon arrival confirmed issue and verified ice door chute not sealing correctly due to fractured/broken WP2305202 bracket, WPW10184813 motor, WP2305258 door-chute, WP2305204 support. ordrng 1 WP2305202 (Bracket) and 1 WPW10184813 (Motor) and 1 WP2305258 (Door-chute) and 1 WP2305204 (Support)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Marble Falls, TX 78654
Gerry C
Job Details: 02/20/2023
"WRT138FFDM01 Arrived to inspect no cool. Upon initial plug in, the unit made a growling and ed startup sound and then engaged. Amp draw after five minutes only reached .68 and a short-cycle attempt revealed the compressor making the growling noise until start device disengagement. Windings measured 4.4 and 5.4 and start to run was 9.3 , slightly lower than expected. I replaced the start device and capacitor and tested. The compressor actually sounded worse with the replacement. The unit will require a compressor replacement. Office to order compressor, dye drier and service port. The heat exchanger is copper. Please allow two hours for sealed system repair, R600a kit required and service management to add any additional parts required. Office to contact customer to arrange return service. No water connected to unit. ; ordrng 1 W11358352 (Compressor Kit) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Access Valve)"
We serviced a
FRIGIDAIRE FREEZER
Model FFFU20F2VW0
Near Austin, TX 78753
Matthew
Job Details: 02/20/2023
"Arrived onsite for stand alone freezer not cooling properly. Upon arrival inspected unit. Found temperature issues the higher the shelf level. Bottom and second shelf are frozen but anything above hat was thawing or thawed. Spoke to SW and there is service pointer for unit. Ordering frost kit, main circuit board, and air tower Instructed customer to have unit manually defrosted 48 hrs prior to visit. Office to reschedule .; ordrng 1 5303918891 (Air tower) and 1 5303918878 (Kit) and 1 5304529281 (Board)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Austin, TX 78738
Kevin
Job Details: 02/20/2023
"Arrived on site and inspected washer and found your case is leaking oil, took pictures. ; ordrng 1 W11393685 (Gearcase)"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEDBDA
Near Austin, TX 78734
Luis
Job Details: 02/20/2023
Arrived on site for not dispensing ice. Found auger motor seized unit will need a new auger motor and yoke ordering parts. (LM ONLY); ordrng 1 12001773 (Motor) and 1 WP63052-2 (Impeller)
We serviced a
GE COOKTOP
Model JGP945SEK2SS
Near Driftwood, TX 78619
Leonardo
Job Details: 02/20/2023
Arrived on site to test unit for left front burner not ignite correctly. Found switch harness was installIncorrectly. Secured harness correctly test unit and unit test good. Also found damaged burner heads for the left front and right rear burner. Ordering new burner heads 1 WB16K10070 (RR burner head) and 1 WB29K10023 (Burner cap)
We serviced a
Kitchenaid Refrigerator
Model KRFC704FPS05
Near Austin, TX 78726
Vincent
Job Details: 02/20/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit making loud noises when making ice. Inspected unit and tested in diagnostics and found the fill valve for icemaker humming loudly. Im ordering dual valve to fix issue. No leaks where observed at the time of service. ; ordrng 1 W11567408 (Dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS04
Near Georgetown, TX 78628
Kimo
Job Details: 02/20/2023
Arrived onsite for a refrigerator that is not making ice. Upon inspection I found that the ice maker would not harvest and the water valve was chattering wen testing water flow. I am opening the ice maker and both water valves. Office to reschedule.; ordrng 1 W11482025 (VALVE) and 1 W11482383 (VALVE) and 1 W11579560 (ICEMAKER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78633
Paul
Job Details: 02/20/2023
"Arrived onsite for a refrigerator that will make ice but not dispense the ice. I found the impeller stripped on the motor shaft and could not get it off. The center divider will need to be ordered and replaced with the prescreened impeller, motor, and spacer. Ordering WPW10309864 divider. RS for Thu 2/23.; ordrng 1 WPW10309864 (Divider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Kyle, TX 78640
Andrey
Job Details: 02/20/2023
"Arrived on site to test unit for no ice production, tested unit found no ice in bin, ran test and found ice maker turning extremely rough , completed first cycle but failed next, ran water fill and found that fill tube is frozen, ice box fan running really weak, recommend replacing ice maker, ice box fan, fill tube heater and control, ordering parts office to reschedule ; ordrng 1 W11087201 (Fill tube heater) and 1 W10846539 (Ice box fan) and 1 W11579560 (Ice maker)"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Harker Heights, TX 76548
David Z
Job Details: 02/20/2023
"Arrived on site to diagnose dryer that is not making end sound or tone. Customer said several dryers have no triggered that sound. Called tech line who says switch and control are the only 2 items that affect this, but noise level is not adjustable. Ordering new control and switch for cycle tone. Office to schedule when expart arrives.; ordrng 1 W11168256 (2 pos switch) and 1 W11627508 (Control)"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Georgetown, TX 78633
Paul
Job Details: 02/20/2023
Arrived onsite for a cooktop with the burners not lighting. I found all burners lighting correctly. The issue is when the center burner valve is turned all the way down to simmer and then turned up the flame goes out and gas keeps coming out. I could get the valve to work correctly after spinning the shaft back and forth multiple times but when it stays off for a short period the valve fails again. I believe there is to much valve grease in the valve body causing this and the valve will need to be replaced. Ordering W11246817 valve-burner. Office to RS.; ordrng 1 W11246817 (Valve-Burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Kingsland, TX 78639
Gerry C
Job Details: 02/20/2023
"Arrived to inspect cooling loss. The unit had frozen up and the customer had already defrosted. I verified all functionality of the unit and all systems were operating as designed. A search in the MFG website revealed an updated service flash: Technical Service Pointer #: W11642483 Rev C Action, Release Date: December 2022, posted post our last visit. Office to order the control and contact the customer to arrange return service. No water connections to unit.; ordrng 1 W11546690 (Control) and 1 WP2315549 (Fan Motor) and 1 W11650661 (Heater and Harness Assy)"
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Spicewood, TX 78669
Kevin
Job Details: 02/20/2023
Arrived on site and inspected washer and found it immediately shows F1E1 error code when a cycle is a temple. Will need to bring back control board to correct issue will also bring back anything that may be needed after control board is replaced.; ordrng 1 W10422889 (Control) and 1 WPW10446418 (Control panel) and 1 W10485684 (Harness) and 1 WPW10374126 (Motor control)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near San Marcos, TX 78666
Andrew
Job Details: 02/17/2023
Arrived on site to test unit for no power and standing water into tub. Resistance within pump was good. Replace control and console. When drain pump engaged pump caused control replay to j we load and pop. Recommend replacing control and drain pump at the same time. Office to reschedule. Needing control on return visit.; ordrng 1 W11543994 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78745
Scott
Job Details: 02/17/2023
"Arrived on site for fridge not cooling . Unit has been unplugged for awhile . Ran diagnostics, fan are working . Compressor is humming loudly , pulling high amps . No frost pattern on evap. Ordering compressor,evap, uv drier service port .weigh 3 hrs . No water leaks detected at time of service. Call to set return . ; ordrng 1 Serviceport and 1 Uvdrier and 1 Weight3hrs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Jarrell, TX 76537
Gerry C
Job Details: 02/17/2023
"WRQA59CNKZ Arrived to inspect no ice. I found the ice fill tube and associated parts fully frozen per Technical Service Pointer #: W11560805 Rev. D. The unit will require the fill tube and valve, additionally. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W11330646 (Fill Tube) and 1 W11455388 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Round Rock, TX 78665
Gerry C
Job Details: 02/17/2023
"WRX735SDHZ08 Arrived to inspect water coming out of unit. There was a significant amount of water below the crisper section and I found a trail of water from the filter and valve area. Removing the cover, I found the inlet of the valve dripping slowly. Returning tech will need to verify the right lower RC vent, upper right FC return, are free of ice and have sufficient airflow. No leaks of the water supply observed during service and I removed the water filter to prevent further dripping. ; ordrng 1 W11346622 (Filter Head and Reservoir) and 1 W11548535 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78704
Leonardo
Job Details: 02/17/2023
Arrived on site to test unit for unit leaking. Test unit and found damaged tub in the back making unit leak water. Will need to order new tub. Couldnt get the part number due to marcone being down. Office to order tub will need 2 hours. ; ordrng 1 Tubmarconesdownwillneedtoorder (Tub marcones not working will need to order) and 1 2hour (2 hour)
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Pflugerville, TX 78660
Gerry C
Job Details: 02/17/2023
"KCGS356ESS00 Arrived to inspect burner issue. The center burner would go out when switching from simmer to higher settings. The valve will require replacement. No gas leaks detected during service. ; ordrng 1 W11246817 (Valve, Center Burner)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Maxwell, TX 78656
Joe Z
Job Details: 02/17/2023
Arrived on site for door needs replaced. Upon arrival inspected unit and found top right corner of RC door is dented. Need to order RC door and nameplate . Office To reschedule ; ordrng 1 W11258450 (RC door Stainless) and 1 W10884773 (Badge)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78747
Matthew
Job Details: 02/17/2023
"Arrived onsite for washer making banging noise during spin cycle. Upon arrival inspected unit. Applied pressure to basket and found suspension failed. Replaced suspension. Tested unit in diagnostics and found no error codes, however at the end of the spin test unit made horrible grinding sound. Inspected underneath unit and found cam grinding on gears. Replaced cam and actuator. Ran another test and found unit squeaking. Ordering belt , control and return with gearcase . Unit has had multiple issues to address. ; ordrng 1 W11498796 (Control) and 1 W11239857 (Belt)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near New Braunfels, TX 78130
Andrew
Job Details: 02/17/2023
Arrived on site to test unit for constantly draining. Found control is needed. Ordering part and office to reschedule due to website being down. Verified unit is still within manufacturer warranty. ; ordrng 1 W11616491 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Leonardo
Job Details: 02/17/2023
Arrived on site to test unit for no power. Test unit and found breaker was off. Turned breaker on test unit and breaker tripping when oven pre heating. Checked all connections and wires and unit test good. Breaker is a GFCI advised customer to replac breaker. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76706
Jonathan M
Job Details: 02/17/2023
"Arrived on site for a dryer that is not heating. Inspected unit and work area. The customer advised the unit does heat but it is taking several cycles for him to drive his clothes. Check voltage at the terminal block and found 120 V going from line 1 to neutral, 240 V going from line 2 to neutral, and 120 V going from line 1 to line 2. Double checked voltage at the wall and found 120 V going through the neutral connector. I advise the customer to refrain from using his dryer until he gets his electrical supply fixed. I checked all other heating components and found them within range. I advised that he would need to fix his electrical supply for the unit to work properly. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Georgetown, TX 78626
Maurice R
Job Details: 02/17/2023
"Arrived on site for washer with a error message. On inspection I could get the unit to power up, the control board had 120 vac to it but no power leaving the board. Replaced the control board and it powered up. Then I tried to put the unit in to diagnose mode and it would not respond to any key touch. So I repaired the ui and the unit started to work. The unit is operating as designed and no water leaks detected during service.
We serviced a
GE REFRIGERATOR
Model GSH25JFTABB
Near Kyle, TX 78640
Joe Z
Job Details: 02/17/2023
"Arrived on site for freezer gets to cold and develops frost all over and food in refrigerator sometimes freezes. Upon arrival tenant mentioned that also the ice dispenser does not dispense . Temperature is set at #5 Normal for both RC and FC. Temperature readings are RC is at 24degrees and FC is at 4.5 degrees . Test damper motor and is operating correctly. Inspected both FC and RC door gaskets and are perfectly sealed. Found evaporator fan is operating, but making whining sound. found auger in bin is fractured and need to replace bin assembly. Found RC thermistor is out of range. Need to replace ice bin assembly and control.
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Austin, TX 78754
Matthew
Job Details: 02/17/2023
Arrived onsite for dryer making noise. Upon arrival inspected unit found noise immediately when starting cycle. Disassembled and inspected. Found rollers and pulley worn. Recommended repair kit to resolve issues. Replaced components and tested. Unit is now functioning properly without excessive noise. Job complete
We serviced a
LG WASHER
Model WM3575CW
Near Austin, TX 78723
Matthew
Job Details: 02/17/2023
Arrived onsite for washer tripping breaker. Upon arrival inspected unit. Powered unit and ran empty load test. Unit was functioning as normal. Customer tried load with clothes and again unit was operating properly. Customer stated that just a few minutes after starting a cycle the unit would trip the breaker. Unit is functioning. No leaks present at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Hutto, TX 78634
Cliff
Job Details: 02/17/2023
Arrived on site to diagnose a washer that is not cycling properly. Found rotor bolt loose and tightened bolt. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Austin, TX 78729
Vincent
Job Details: 02/17/2023
"Arrived on site for washer, inspected unit in work area. Customer complaint was unit not draining. I gain access to the drain pump and found debris clogging up the pump. no leaks observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Fort Hood, TX 76544
Tyler
Job Details: 02/17/2023
"Arrived on site for washer leaking. Upon arrival confirmed issue but found no errors in diagnostics. Upon multiple tests I found when tub was filled then drained, water would backflow from standpipe in wall of home. Found no cracks, break or failures in any washer hardware.
We serviced a
MAYTAG DISHWASHER
Model MDB8989SHZ0
Near Austin, TX 78759
Vincent
Job Details: 02/17/2023
"Arrived on site for dishwasher, inspected unit and work area. Same issue from the beginning. I advised CX we would have to replace the control board and the harness. No leaks where observed during service. Job completed."
We serviced a
GE OVEN
Model PT7050SF4SS
Near Austin, TX 78717
Kimo
Job Details: 02/17/2023
Arrived onsite for a wall oven that is showing an f96 code. Upon inspection I found that this could would show up when using the oven in conversation back. Upon some research I found that the code was related to the cooling fan and the cooling fan speed sensor. Upon further inspection I found that the cooling fan was not spinning with enough force to move the hot air away from the control. And the sensor was not in good condition either. I installed the new cooling fan and sensor. And the unit several times and found unit operating as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78750
Kimo
Job Details: 02/17/2023
Arrived on site for a dryer that in making a loud Squealing noise when in use. up inside I found that this noise was coming from the supports and the idler pulley was in need of replacement as well. I installed the new parts and tested unit and found unit operating as designed. I did mention to the customer to have their vents checked/clean due to the amount of lint I found in the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrx735sdhz00
Near Georgetown, TX 78628
Lou
Job Details: 02/17/2023
"Arrived on site to inspect refrigerator water not dispensing and ice maker not getting water. Upon further inspection, I tested the water dispenser and water trickled out. I removed the filter bypass and retested and got the same results. I could hear the valve opening during this time. I removed and replaced the reservoir with filter head and retested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Marcos, TX 78666
Andrew
Job Details: 02/17/2023
"Arrived on site to test unit for not washing. Found wash motor seized. Replaced sump assembly, unit now now working as designed. No leaks detected. Job complete
We serviced a
LG DRYER
Model DLEX3700V
Near Austin, TX 78738
Kevin
Job Details: 02/17/2023
"Arrived on site and inspected dryer and found two support wheels have failed. After repair dryer is running normally recommended at homeowner have been to the exterior inspected/cleared by a service before dryer is used again, job complete
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM06
Near Kingsbury, TX 78638
Andrey
Job Details: 02/17/2023
"Arrived on site to test unit for not cooling, tested unit found compressor running and no frost pattern on evaporator, lines are warm, unit has a big dent right where the refrigerant lines go into cabinet, called tech line to present my findings, provided pictures by text, per tech line unit SR#7735756157, customer to call whirlpool customer service job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KW9B
Near Round Rock, TX 78665
Cliff
Job Details: 02/17/2023
Arrived on site to diagnose a dishwasher that is not turning on. Found latch assembly failed and replaced . Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Waco, TX 76710
Jonathan M
Job Details: 02/17/2023
Arrived on site for a dishwasher that is not spring out of one spray arm. Inspected unit and work area. Ran the unit through diagnostics and found an F9 E2 (drain pump electrical problem) and F6 E4 (float switch open) error code. Renting it through a diagnostic check and found massive suds buildup inside of the dishwasher. Attempted to drain the unit and found that the unit was trying to drain but would not drain. Removed the dishwasher from the cabinet and found soap buildup inside of the drain tubing and inlet water assembly. Use the shop vac to clear out the gelatin debris. Was able to get all portions of the dishwasher clean and went to suck out the drain hose. Found the buildup inside of the drain hose was too clogged to remove. Advised the customer that they would need to replace their drain hose Prior to any further dishwashing cycles. I did advise the customer that their issue was using too much soap. They advised that the unit had overflowed at one point and was starting to leave white residue all over their dishes so theyve added more soap than before to try to alleviate that issue and has had the reverse effect. I told them that they needed to use no more than a table spoon of dishwasher liquid when using especially because they pre-wash their dishes. The customer is going to get a drain hose and to install it. The unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Austin, TX 78746
Luis
Job Details: 02/17/2023
"Arrived on site for not dispensing ice. Tested dispenser auger motor energized not dispensing ice,removed container found coupling stuck to shaft and spring not stuck between connections. Removed shaft assemble defrosted shaft installed spring into shaft and coupling reinstalled container tested ice dispenser unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78746
Luis
Job Details: 02/17/2023
"Arrived on site for light issues. Tested fresh food switch multiple times at last attempt found found arm disengaged to switch and lights not powering on toggled switch up and down and lights powered on diagnosed a defective switch,replaced switch tested switch operation multiple times good. used 1 W11384469 (Switch) from stock"
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW0
Near Round Rock, TX 78664
Gerry C
Job Details: 02/17/2023
"WGD5010LW0 Arrived to inspect heating issue. Upon arrival I advised the customer that the unit is for commercial use. Customer instruct only, no gas leaks detected during service."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Austin, TX 78703
Leonardo
Job Details: 02/17/2023
Arrived on site to test unit for unit not getting to temp after replacing the bake element. Test unit and found broiler working but not bake. Test unit and found bad control board. Replaced board . Test unit and unit getting to temp job complete.
We serviced a
ELECTROLUX WASHER
Model EIFLW55HMBO
Near Georgetown, TX 78628
Lou
Job Details: 02/17/2023
"Arrived on site to insect washer for an6 maintenance issues. Upon further inspection, I placed the unit in diagnostics and tested. The unit is operating as designed. I inspected the hoses, valve, below and pump and all are in good functioning shape. I advised the customer of this and they advised that they havent had any issues with the unit but wanted it checked out. No repairs needed at this time, no water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Georgetown, TX 78633
Lou
Job Details: 02/17/2023
"Arrived on site to tell previous diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the condenser fan motor and tested. I found the unit continues to make the tapping noise and adjusted the fan blades. Retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model GW397LXUS05
Near Georgetown, TX 78633
Lou
Job Details: 02/17/2023
"Arrived on site to inspect range cooktop flames. Upon further inspection, the customer advised the front right cooktop burner flame seems too low compared to the other burner flames. I tested all burners and found the flame on the front right burner was too low. Also found the flames with orange tips due to a humidifier in the home. Customer advised the oven makes a whomp noise when it turns on. I tested the oven on Bake at 450 degrees and while doing such, I removed the front right burner orifice and found it dirty not allowing enough gas flow. I cleaned the orifice and retested and the burner is operating as designed. I demonstrated for the customer as well. On the oven reached preheat temps, I waited for the burner to come back on and when it did I heard the noise the customer described. I advised the customer the noise theyre hearing is the burner igniting and was normal. No gas leaks detected during service, job completed."
We serviced a
KENMORE DRYER
Model 110.6513241
Near Georgetown, TX 78633
Lou
Job Details: 02/17/2023
"Arrived on site to inspect dryer timer not advancing. Upon further inspection, I test3d the unit and found it would turn on. I inspected the timer and found the windings bad causing it to not advance. I removed and replaced the timer and tested. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78757
Luis
Job Details: 02/17/2023
"Arrived on site. Ran further diagnostic with ui control diagnosed a defective pad switch,removed door skin and dispenser compartment replaced ice pad reassembled unit tested ice dispenser unit working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Austin, TX 78738
Kevin
Job Details: 02/17/2023
"Arrived on site and inspected washer and found latch is broken, Confirmed latch is working properly through diagnostic cycle, job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW1
Near Dripping Springs, TX 78620
Kevin
Job Details: 02/17/2023
"Arrived on site and inspected washer and found customer has video of noise during the cycle. Found gearcase is failing, took pictures.
We serviced a
WHIRLPOOL RANGE
Model GFG464LVS2
Near Kyle, TX 78640
Kevin
Job Details: 02/17/2023
"Arrived on site and inspected range and found previous homeowner did not clean center burner and it is clogged with grease and oil. Showed customer how to disassemble it I and homeowner cleaned it. After reassembly burner is working properly, took one picture, job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model kfiv29pcms03
Near New Braunfels, TX 78130
Andrew
Job Details: 02/17/2023
Arrived on site to test unit for RC not cooling. Customer stated they unit used from market place. Found RC thermistor reading proper temp and motor engaging. Found FC motor not engaging. Found thermistor reading open at control p5 connections. When checking all connections found pink wire popped out from harness and was broken. Traced wire and found it to be p5-4(one of the wires for FC thermistor). Advised customer harness is damaged
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDU0
Near New Braunfels, TX 78132
Andrew
Job Details: 02/17/2023
"Arrived on site to test unit for not draining. Found pump was clogged with a pair of panties. Removed obstruction and pump not draining properly. Replaced damaged pump, unit now working as designed. No leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Lorena, TX 76655
Jonathan M
Job Details: 02/17/2023
Arrived on site for a range that has a broken latch. Inspected unit and work area. Did confirm the customers complaint and found the door latch switch broken. Replaced the latch assembly and test at the unit. The unit began to work and operate as designed. Call complete.
We serviced a
GE DRYER
Model GHDP490GF5WW
Near Georgetown, TX 78628
Maurice R
Job Details: 02/17/2023
Arrived on site to install previously diagnosed parts. On inspection found black soot in the flame chamber. Saw the the orifice was for natural gas and the one we ordered was for natural gas. Informed the customer that there would be additional cost to change it over to LP. Customer decided to go head and buy a new dryer because of the age of the old dryer. No gas leaks detected during service
We serviced a
KENMORE DRYER
Model 110.858764
Near Robinson, TX 76706
Jonathan M
Job Details: 02/17/2023
Arrived on site for a dryer and that is making selections without the customer touching anything on the control panel. Inspected unit and work area. The customer advised that it happened several times a day where they are away from the machine machine starts beeping at them as if its ready to start a new cycle. They advise the unit does work normally otherwise. Remove the top cover and found evidence of moisture behind the user interface. Used a paper towel to test the airflow movement within the dryer. Found that the paper towel would not hold up against the back wall air vent indicating that there issue was an airflow issue causing steam to rise up to touch the user interface and causing a software issue. Advised the customer that they would need to have their vents cleaned due to this issue. The customer advised that the home was built 12 years ago and they have not personally had their vents cleaned ever. Advise the customer to get their vents cleaned and call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Round Rock, TX 78681
Maurice R
Job Details: 02/17/2023
Arrived onsite washer not draining. Ran the drain operation in diagnostics mode in drain pump was making weird noise. Gain access to the pump and found a piece of clothing in the pump. Retested the pump and the pump did not right so I replaced the pump. The unit is operating as designed and they was no water leak detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Maurice R
Job Details: 02/17/2023
Arriving on site for MW light not going out. On inspection found that the user was using a non dimmable LED light bulb. Informed the customer that you have to have DIMMABLE LED Light bulb to work in the MW.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNS00
Near Austin, TX 78753
Scott
Job Details: 02/17/2023
Arrived on site for fridge having temp issues . Warmer the normal. Temps in fresh food section . Found condenser coils covered up with pet hair . Cleaned coils and instructed customer on proper cleaning . Advised if temps are still not proper to call us back .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78664
Paul
Job Details: 02/17/2023
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the broken dispenser. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Manor, TX 78653
Matthew
Job Details: 02/17/2023
"Arrived onsite for microwave oven combo, microwave not turning off. Upon arrival inspected unit. Customer stated unit works fine when cooking under 15 minutes. However when cooking 15-20 minutes the microwave does not shut off when the cook time ends. Tested unit at 1, 2 and 3 increments and had no issues. Customer had video of microwave but seems like only recorded blower fan. Called tech line for assistance. Tech Chris, SR#7735762757, advised that when cooking time is that long the fan will stay on due to high temperatures. Tech explained that at the end of the cook time if the light is off and the turntable is not turning the magnetron will not be engaging. Also found that unit was not connected to WiFi for updates. Power cycled unit and advised customer to connect to WiFi. Gave WiFi team contact info. Once unit is updated, the customer will run an extended cooking cycle and monitor the light and turntable once the cook time ends."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78744
Leonardo
Job Details: 02/17/2023
Arrived on site to replace upper rack and adjuster kit. Replaced both parts test unit and unit test good. Upper rack no longer hitting or making contact with tub gasket. Job consoles.
We serviced a
WHIRLPOOL WASHER
Model wfw560chw4
Near Hutto, TX 78634
Cliff
Job Details: 02/17/2023
Arrived on site to diagnose a washer that is not draining. Found debris caught in pump and cleared debris from pump. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Hutto, TX 78634
Cliff
Job Details: 02/17/2023
Arrived on site to diagnose a microwave that wasn't operating properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and job is complete.
We serviced a
WHIRLPOOL RANGE
Model MGR5770ADW
Near Austin, TX 78729
Vincent
Job Details: 02/17/2023
"Arrived on site for range, inspected unit and work area. Customer complaint was nurse came to their home and said she smell gas. Customer called fire department and he said they use some electronic thing to detect the gas. I inspected unit and found leaks coming from the unit I advised customer to contact gas company to make sure the leak is not coming from any where else in the house. Contacted Whirlpool safety and spoke to Rebetha SR#7735731401 and explained to her what I found. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPB6
Near Austin, TX 78726
Vincent
Job Details: 02/17/2023
"Arrived on site to install parts diagnosed. Installed new console and insert, unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lacy Lakeview, TX 76705
Jonathan M
Job Details: 02/17/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the tub ring and tested the unit. The unit began to work and operate as designed. Advised the customer to call back if any other issues persist. Call complete.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Tyler
Job Details: 02/17/2023
Arrived on site for washer needing previously diagnosed hub and screw. Upon arrival reconfirmed issue and removed hub and screw. Found gearcase teeth rusted and flake off to the point that the new hub couldnt be properly pressed into place. Replaced gearcase hub and screw and then reassembled and tested unit. Found washer fully functioning as designed with no Leaks call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76549
Tyler
Job Details: 02/17/2023
Arrived on site for washer needing previously diagnosed capacitor. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks and u it working as deigned. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Austin, TX 78731
Vincent
Job Details: 02/17/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was tap cold was hot and no cold water. Inspected unit and found the water lines installed incorrectly. Installed them the proper way and re-tested. Unit is now operating as designed and no leaks observed during service. Job completed. F2E1"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS0
Near Round Rock, TX 78681
Kimo
Job Details: 02/17/2023
Arrived onsite to install previously diagnosed parts upon arrival I installed the new controls and tested unit and found unit operating as designed
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78750
Kimo
Job Details: 02/17/2023
Arrived onsite for a refrigerator with some lights out in the rc. Upon inspection I found that the leds in the unit failed. I replace them and found that the unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Round Rock, TX 78664
Paul
Job Details: 02/17/2023
Arrived onsite for an ice machine that will not turn on. I found 123VAC out of the auxiliary drain pump. I accessed the control and found 11VAC at the control. I went back to the drain pump and found neutral dropping out when powering up the machine. I replaced the drain pump and tested. All is working as designed. There was one water leak on the customers supply line and I showed it to them. They are gonna replace the line. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Round Rock, TX 78665
Paul
Job Details: 02/17/2023
Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the leaking tub. I ran diagnostics and the dishwasher is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Georgetown, TX 78628
Lou
Job Details: 02/17/2023
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the damper control and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Dale, TX 78616
Andrey
Job Details: 02/17/2023
"Arrived on site to test unit for not dispensing detergent, tested unit found load and go is full but system is saying its empty, inspected load and go sensor and found it corroded, replaced drawer and tested, detergent is now detected, customer stated unit is not filling any water as-well and cloth are coming out still dry, tested unit found it not filling proper amount, replaced control and tested, water is now filling properly and unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near McMahan, TX 78616
Andrey
Job Details: 02/17/2023
"Arrived on site to test unit for no operation, tested unit found unit has power but not turning on, tested all components and found them good, exposed control and found a connection burned on control, replaced control and fixed connection, tested unit unit now running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW
Near Luling, TX 78648
Andrey
Job Details: 02/17/2023
"Arrived on site to test unit for excessive shaking tested unit found failed suspensions, no oil leaking out from gear case or any unusual movement in shaft, replaced suspensions rods and tested, unit is now running as designed no leaks detected job complete"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Buda, TX 78610
Kevin
Job Details: 02/17/2023
"Arrived on site and inspected washer and found saved era code for pressure system. Customer says washer will not spin on several loads. Found there is no standpipe and customer has a long hose hooked up directly to the drain hose explain how this could very likely be causing siphoning during the wash cycle. Observed an entire rinse and spin cycle For the customer and It completed properly even with the current installation. Washer also does not have its own circuit in the home, it is also on the porch exposed to the environment, reported installation location to tech line, job complete. 7735763282"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near San Marcos, TX 78666
Andrew
Job Details: 02/17/2023
Arrived on site to test unit for not washing. Found wash motor was bad and voltage to motor was fluctuating. Replaced assembly and control. Unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Austin, TX 78733
Luis
Job Details: 02/17/2023
Arrived on site. Found defective freezer led installed updated led module autho S191AQ ; used 1 W11601310 (Led module) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78746
Luis
Job Details: 02/17/2023
Arrived on site. Found defective upper panel replaced panel
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78702
Scott
Job Details: 02/17/2023
Apt 916Arrived on site for dryer shutting off before clothes are dry . Checked moisture and thermistor . Both checked normal. Replaced control . Reran test and all checked normal. No lint build up at time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78745
Scott
Job Details: 02/17/2023
Arrived on site for door seal fraying . Replaced door seal . All checked normal. No other issues found. No lint build up at time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78749
Scott
Job Details: 02/17/2023
"Arrived on site ,replaced cap actuator and motor . Ran calibration and diagnostics test all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78749
Scott
Job Details: 02/17/2023
"Arrived on site for washer starting but not continuing into wash cycle . Ran diagnostics, no error codes . Ran test wash and motor was struggling to power up. Replaced cap and actuator. Re ran test wash all checked normal. No water leaks detected at time of service . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near New Braunfels, TX 78130
Andrey
Job Details: 02/17/2023
"Arrived on site to test unit for not heating properly, tested unit found oven sensor reading 82 degrees at room temperature of 71, replaced sensor and preheat unit to 350, after preheat the control stopped cycling element and started to cool off, replaced control unit heating and element are good, explained to customer the calibration in oven if needed in future unit is now running as designed, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JS0
Near Round Rock, TX 78664
Kimo
Job Details: 02/17/2023
"Arrived onsite for a rand that has th cooktop hot light on all th time. Upon inspection I found that the rf burner switch was burnt out. I replace it and found the the light turned off. I tested the unit by running the cooktop and the waiting for it to cool down and the light to turn back off. This did occur, unit is now operating as designed. Job complete."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Granger, TX 76530
Cliff
Job Details: 02/17/2023
Arrived on site to diagnose a dryer that is not turning on. Found start switch not wired from factory. Rewired switch properly and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Granger, TX 76530
Cliff
Job Details: 02/17/2023
Arrived on site to diagnose a refrigerator that is not cycling defrost properly. Found controls miscommunication causing extended periods of defrost cycles. Replaced ui and hv control and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Waco, TX 76708
Jonathan M
Job Details: 02/17/2023
Arrived on site for a dishwasher that is flashing an F2 E2 (UI unresponsive) error code. Inspected unit and work area. Confirmed the customers complaint and found the code flashing on the screen upon entry. I attempted to cancel out the code and test the unit. And was unsuccessful. Replaced the user interface housing and tested the unit. Still found the unit flashing that code. Replaced the control and tested the unit again. The unit began to work operate as designed. Call completed.
We serviced a
WHIRLPOOL WASHER
Model WM9000HVA
Near Austin, TX 78735
Scott
Job Details: 02/17/2023
"Arrived on site for leaking washer . Checked all connections , no leaks . Ran diagnostics twice ,quick wash twice at diffent temps and started a normal wash . Couldnt duplicate any leaks or grinding noise . Instructed customer to take pics of any water and control to see what part of cycle unit is on . Job complete