Arrived onsite and found inner door glass melted from friction with spin baskets suspension and bearing are good indicating a one time off balance back weighted load causing the issue. Returning Thursday with door glass. Sr#7737415830; ordrng 1 W11316777 (Door glass)

Arrived on site and verified compressor was needed. Replaced compressor and charged system with nitrogen. Found no signs of leaks. Charged system to specs with 5.5oz of R134a. Unit now working as designed. Advised customer to place bottle or glass of water in FC and when frozen solid to start using unit. No leaks detected. Job complete.

"Arrived on site to follow up on washer making abnormal noises. Customer showed me video of noises they say the unit regularly makes. On arrival customer had paused the cycle when they said it was making noise. I resumed the cycle with the same load in it and found no abnormal noises. I checked the bottom end and found all parts intact. I called tech line and spoke with Brandon and relayed my findings. Since we have been unable to duplicate the noises we have no good repair we can perform. I advised the customer to monitor their loads and isolate what they have loaded / details surrounding the noises so that it can be recreated, since we have been unable to recreate the failures. No repair made since we could not duplicate the issue. Call complete."

"Arrived on site for refrigerator not dispensing ice, upon arrival coirmed failure. Inspected dispenser motor and found yolkstripped on threading again. Replaced motor, yolk, and divider, found unit dispense ice as designed. Call complete"

"Arrived on site to diagnose microwave with turntable not working. On arrival customer showed me the turntable does move, but sometimes it seemed to get 'off track'. I checked and adjusted the support and plate and tested. Could not duplicate any failure and unit showing all signs of working as designed. Call complete."

"Arrived on site to test unit for loose door, tested unit found hinge springs not pulling door in, found right hinge has no tension, replaced hinge W11240518 from truck stock, tested, unit is now sealing properly, job completed"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace the center burner orifice and the front right burner orifice. However, upon my research, the orifices are correct and the complaint is that the burners dont get hot enough. The issue is that the grates set too high off the burners and there is no correction for this issue. I advised the customer and provided the orifice number breakdown provided by the installation sheet and showed them the numbers on the orifices that are with their cooktop. No repairs needed at this time. No gas leaks detected during service, job completed."

"Arrived on site for thin to no ice. Ran diagnostics weak water flow from valve,replaced defective valve ran diagnostics all test passed."

"Arrived on site to test unit for grinding noise. Found a few hair clips caught between wash basket and tub, also found plastic from cabinet bump pads was adding to noise. Leveled unit to sit in center of cabinet and removed items between tub and basket. Found no signs of slider issues. Also rotor does not show any signs of damage. Noise is no longer present. No leaks detected. Job complete."

"Arrived on site to replace previously diagnosed diode,control and magnetron, replaced and tested, unit is now running as designed, job completed"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested the temps in the FC=24 degrees. I placed my gauges on the sealed system ports and found the high side had dropped slightly since last service call; approximately -3psi. I monitored pressures for several minutes and very little change occurred. I inspected the FC evaporator and found no frost pattern. Spoke with in house tech support and based off the type of frost pattern and my pressure readings, they recommended bumping the system with refrigerant to get it to exact pressures. I bumped the system tough the high side and monitored the frost pattern and there was no change other than it being slushy. I evacuated the system and installed a new UV dye drier and vacuumed the system for approximately 33 minutes. Installed 5oz of R134a refrigerant and monitored the system. The evaporator began to get a good frost pattern and unit was beginning to cool. Pressures were good at 0/175. I recommended the customer monitor the unit and contact our office if the unit fails again. No water leaks observed during service, job completed."

"Arrived onsite for a washer that will not power on. Upon arrived I found this to be true. I checked voltage and polarity at the wall and found them good. I tested the drain pump and found that it tested within space, I replace the control and tested the unit and found unit operating as designed no leaks."

Arrived on site to diagnose refrigerator that is leaking water from the rear. I turned on the water and confirmed a leak when dispensing from a crack in the rear tubing. I followed the tube and found it is the section of tubing on the reservoir. Ordering a new reservoir to resolve. Return visit set for 10/5.; ordrng 1 W11613294 (Reservoir)

"Arrived on site for making noise during wash and spin. Upon arrival ran diagnostics and there are no saved error codes. Ran a regular, normal cycle with load of towels. All noises unit is making are normal noises when agitates from clockwise to counter clockwise. Ran drain and spin and unit is operating correctly with no odd sounds. Cannot duplicate the issue at this time. Customer will monitor unit and get a recording of noises to assist with diagnosis. Customer will ensure proper loading and not overload the unit. No leaks present at this time. Job complete"

Arrived on site to test unit for console not responding. Replaced control and unit now responding as designed. Completed diagnostics with no issues. Installed high drain loop. No leaks detected. Job complete.

Arrived onsite for unit having poor installation and damaged panel. Notified customer that installation and cosmetic issues are only covered for first 30 days for ownership. Unit is a year and 9 months old. Warranty will not cover cosmetics. Customer will contact builder.

Arrived onsite for refrigerator with leds out in both sections. Upon arrival I found this to be true. I replaced all of the leds and tested the unit and found unit operating as designed

"Arrived onsite for unit not functioning on any cycles. Upon arrival inspected unit. Ran diagnostics and found stored error codes F0e3, f3e2, f7e9, f8e1, f2e1. Cleared and tested. Ran auto test and passed. Ran normal load and was progressing through, ran quick cycle and was progressing. Ran a load of towels and asked customer to monitor. Called customer later and she reported that the cycle completed but took longer that normal, it seemed to start over. A rapid wash 38 minutes took an hour. Based off of codes and customer issues, if symptoms persist unit may have possible control issue or motor issue. Customer will report back. Job complete"

Arrived onsite for a dryer that is making a electrical buzzing noise when in use. Upon arrival I ran the unit and found that the noise was there. Upon further inspection I found that the buzzing is coming from the solenoids on the burner assembly which could be a sign that they are failing I am ordering the assembly and setting rerun for 10/05/23; ordrng 1 W10823508 (BURNER-GAS)

"Arrived on site for refrigerator not allowing fc door to clos properly. Upon arrival confirmed failure, found bowing in middle divider liner and spoke with techline to report findings. Was instructed to order W11159728 gasket, w11661926 cam, and W11687636 fc hinge. Office to reschedule once Availability of parts is known.; ordrng 1 W11687636 (Hinge) and 1 W11159728 (Gasket) and 1 w11661926 (Cam)"

Arrived onsite for previously diagnosed parts. Installed the control board in the unit and tested to 350?. The unit had no issues after the control board was installed. Informed the customer to use it and if the issue complied back will return with harness and blower.

Arrived onsite for unit not freezing properly and food thawing. Upon arrival inspected unit. Found that customer stated they would find popsicles and ice cream soft or melted as if unit was not cooling. Ran diagnostics and found unit average temperature recording was writhing spec but highs were above normal. Highs were 75/55. Frost pattern was good on fc evaporator. Spoke with service management and unit is potentially having extended defrost cycle. Programmed unit to timed defrost rather than ADC. Customer will monitor. If symptoms persist customer will report findings. Potential electronics issues.

Arrived on site for refrigerator not cooling. Upon arrival confirmed failure. Found uv dye and leak at drier. Removed and replaced drier then pulled vac and recharged system with 4.8oz of refrigerant p. Found equalized psi at 50 and run time pressures at 0/148. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived onsite and diagnosed washer in unit 1203 for off balance symtpoms and found unit not level. Leveled unit to improve performance. All checks good.

"Arrived on site to test unit for leaking, tested unit found corners of gasket not sealing to the door properly, attempted to reverse it to see if it will seal better, stretched it and loosened it but still not sealing properly, spoke to service thread, ordering a couple of new gaskets office to reschedule ; ordrng 2 W11414078 (Gasket)s"

"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I attempted to place the unit in diagnostics and the panel failed to respond. I removed and replaced the control panel and in the process, I found the left side UI board came unattached from the panel. I programmed the new panel and tested and unit is operating as designed."

"Arrived on site to test unit for locked door, tested unit found tub full of water, slightly lifted unit and found drain pump connections broken off, added spade connectors and secured wires, powered on unit and drain pump is now engaging and after all water drained lock opened, customer wants a new unit since this happened couple days after delivery, stated to customer that she will need to talk to Home Depot, at this time unit is running as designed, job completed"

"Arrived on site to test unit for a F8E1 error, tested unit found valve clogged with calcium, replaced valve and control as precautionary, tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, will need to replace sump assembly, returning with prescreen parts rescheduled for 10/5 customer want last appointment of day; schdld next appmnt for 10/5 THU PM"

Arrived onsite for unit shaking. Upon arrival inspected unit. Found basket off center. Replaced suspension. Notified customer that unit will also need to be leveled once set in final installation location.

"Arrived onsite for a washer that is making noise when in use and eventually stoped working. Upon inspection I found that the cam was damaged and the belt had fallen of the shield is also damaged. Upon further inspection I found that the pulley on the motor is damaged and will over time eat though the belt I replaced the cam and reinstalled the old belt and tested the unit and found unit operating as designed at the moment I am ordering the motor, belt and shield and rescheduled for 10/05/23; ordrng 1 W11026785 (MOTOR-DRVE) and 1 W11409708 (SHIELD) and 1 W11239857 (Belt)"

Arrived on site for front right burner not operating and broken grate. Upon arrival test unit and right front burner head has failed. Replaced burner head and test unit . Also customer already received grate from kitchen aid. Unit is operating as designed. Job complete

"Arrived on site for washer showing f9e1 in diagnostics. Upon arrival confirmed failure. Found wiring to drain motor broken and housing around pump shattered. Replaced drain pump, rewired harness and raised and leveled washer to insure issue did not reoccur, unit working as designed with no leaks call complete"

Arrived onsite for a dryer the is not tumbling. Upon arrived I found this to be true. I checked the belt and the belt switch and found them to be good. Upon further inspection I found that the thermal fuse was showing open when tested. I replaced it and tested the unit and found the unit operating was designed

Arrived on site and replaced previously diagnosed control board and drain pump. Completed diagnostics with no issues. Unit draining as designed. No leaks detected. Job complete.

Arrived on site to install damaged outer door. Replaced door. Unit is operating as designed. Job complete

"WMH31017HS09 Arrived to inspect continuous heating failure and coding. I verified the HV leads were not inverted (VSR) and tested. Upon initial inspection I found the control that was installed within the unit did not appear to be correct and there were also differences in discrete components within the board itself, from the verified replacement. I removed and replaced the control and tested. The issue differed in no code was registered during and initial test and the unit reset at the time the HV relay should have engaged. Further inspection revealed door switches to be the likely initial source of the issue and after replaced, the unit resumed normal operations. SR# 7737445577."

"Arrived onsite to replace failed compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is operating. Notified customer to give 24 hrs before loading unit. Job complete"

"Arrived onsite for compactor door not working. On inspection the unit was not in the cabinet level, I pulled the unit and leveled it. The customer was complaining about the door being hard to open, found screws lose in the foot pedal that release the door. Tight them up and door open lot easier now. The unit is operating as designed."

Arrived onsite and found stuck hinge spring had dislodged. Solved by fixing the stuck hinge spring. Unit is now operating as designed.

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found the toeplate removed and customer advised water was leaking from underneath somewhere. I placed the unit in diagnostics showing error code F9E1-diverter lost position. Cleared the code and continued with testing. I found where the diverter is constantly rotating and where the unit possibly leaked, but was unable to duplicate the issue. I found the diverter harness slightly corroded and dry water stains on the floor below the unit. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

"Arrived on site to inspect unit for louder then normal operations. After inspection confirmed unit diffuser was not working as intended. Replaced diffuser, tested unit problem was resolved with new diffuser. Job complete"

"Arrived on site for range not allowing top burners to stay on per customer on arrival. Upon arrival confirmed customer complaint and tested cooktop side of range. Found after 5 minutes each burner would shut down but not turn back on even with 240vac applied. Found all four burner thermosfailing and rescheduled customer for 10/5/23 to complete repairs with: W11396792 large burner(2x), W11396790 small burners (2x); ordrng 2 W11396792 (Burners)s and 2 W11396790 (Burners)s"

Arrived on site and verified previously diagnosed latch was needed. Replaced latch and completed diagnostic cycle with no issues. No leaks detected. Job complete.

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new gearcase and tested the unit and found unit operating as designed no leaks collected

"Arrived on site. Replaced defective icemaker found weak water flow diagnosed defective filter head,replaced filter head checked water connections no leaks at connections tested water flow good."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I installed both friction pads to the hinges and tested. Unit is operating as designed. I attempted to secure the unit to the cabinets; however, they are not deep enough for the unit and there is nothing to mount the dishwasher too because of this. Customer is okay with this. No water leaks observed during service, job completed."

Arrived on site and broke blower wheel out. Replaced wheel and unit is now working as designed. Job complete.

"Arrived on site to inspect washer agitator tearing clothing. Upon further inspection, I found the agitator loose. I attempted to tighten the bolt, but it continued to be loose. Following service pointer W11347319A, I removed and replaced the agitator and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived onsite for a DW that stopped at that start of a wash cycle and showed a code for the float switch. Upon inspection I found that the the drip tray was full of water I removed the water and the removed the outer door panel and ran the unit to monitor the bottom door seal and found that some soap suds would come over the lip of the tub meaning the customer may be using too much soap I advised the to cute back on the amount of soap. I continue monitoring the unit and found that there was also a leaking coming from the drain hose where it connects to the unit I adjusted the hose and the clamps and tested the unit several times and found unit operating as designed no leaks at this moment

"Arrived onsite for Ice machine not producing ice. Customer said that another company came out and tested the unit and diagnosed the issue as the compressor. Gain access to the back and the compressor was running, the temperature was 90?. The unit had been running for 30 minutes before I got there. The ice plate temperature was 85 to 88?. The amp draw was .3amps. Ordering a compressor and parts. ; ordrng 1 WPW10605286 (Compressor) and 2 W10843121 (Drier)s and 1 WP2313624 (Condenser)"

Arrived onsite and found interrupted power supply causing loss of function. Corrected power supply and advised customer on findings and repair. All checks good.

Arrived onsite and found unit is operating but poor airflow. Advised to airflow restored with a duct cleaning. All else checks good. Unit is now operating as designed.

"Arrived on site for range with broken glass top and cooktop burners not working, upon arrival confirmed failure and found glass top cracked as well as multiples burner element that had broken. Rescheduled customer for 10/5/23 to complete repairs under A18GTW0APL1. Ordering WP8273993 burners(2x), W11171119 burners(2x), WP3148952 inf. Switch(2x), WP3148953 inf. Switch(2x); ordrng 2 W11171119 (Element)s and 2 WP8273993 (Element)s and 2 WP3148952 (Switch)s and 2 WP3148953 (Switch)s"

"Arrived on site for blower not operating. Upon arrival, test unit and there is 120 to blower. Blower just does not energize. Need to replace blower. Replaced blower W11106377. Test unit and is operating as designed. Job complete"

Arrived onsite and found unit operating with stink sour stink when oven is in use. Customer had oven wiped out but oven still stinky. Observed and found source to be spill. Recommended self clean to resolve. Advised safety on findings. #7737398794

"Arrived on site to diagnose refrigerator making noise. On arrival customer pointed out compressor noise and wanted to confirm it was not abnormal. Fridge is in an open room with no sound dampening around it, and sounds normal. Compressor is working properly and is not losing any cool. Unit working as designed. Repair completed."

"Arrived on site to diagnose noisy dryer. Found drum has some resistance while turning, like something was stuck. Checked blower wheel and found a sock had gotten stuck to the wheel and rhe thermostat screw, which was causing the wheel to stick. Removed the sock and tested. Found noise gone and unit working properly. Repair completed."

Arrived on site to install previously ordered part. Replaced water inlet and there is no change. Inlet is leaking water from overflow. Will need to call techline on Monday 10/02. Office to reschedule ; saved tckt

"Arrived on site to test unit for long dry times, tested unit found vent test failed, removed lint trap and found that the air is blowing out instead of suction, disconnected vent from back of unit and it passed, stated to customer not to run unit until restriction has been removed, at this time job complete"

Arrived on site to test unit for not cooling. Upon inspection could see layer of ice on evaporator cover. Upon closer inspection found brown heater wire not connected properly. Plugged heater In properly. Tested unit now functioning properly. Job complete

"Arrived on site to test unit for not completing cycles, customer stated that washer goes extremely off balance when washing bulky loads, at the time of service unit started to shaking violently, paused cycle and noticed customer has only one blanket washing and its all on one side causing unit to bang and throw a off balance error, stated to customer that that unit is not loaded properly and washing blankets are not recommended, ran a full diagnostics cycle and found no issues with unit that needs to be repaired, at this time job complete"

"Arrived on site to follow up on washer making some noise when in use. I was able to identify some normal whiplash noise, and all other functions seem fine. Customer said it sounds almost like a distant train horn sometimes, but i could not duplicate this, and it is not consistent. Unit has no errors and no issues finishing loads. Advised on normal machine noises and to follow up with exact details if they can recreate the noises exactly. Call complete."

Arrived onsite for a washer that is leaving clothes wet at the end of the cycle. Upon arrival the customer advised me that the unit will bang around when in spin. Upon inspection I found that the basket had holes that were not punched all the way though cause the unit do be off balance. I am ordering the basket and having the office reschedule. I also found that the hot and cold taps were installed incorrectly by the builder to correct this I swapped the hoses. ; ordrng 1 W11172199 (BASKET)

"WDF331PAHS1 Arrived to inspect no water. I verified the condition and then inspected. The supply line water valve was off and after correcting, the unit operated as designed. No leaks observed during service."

"Arrived on site replaced failed motor. Tested unit after install. No leaks seen at this time. Tested unit, unit is running as designed. Job complete."

"KRFF507HPS03 Arrived to install previously diagnosed and ordered parts. I evacuated the system and then removed and replaced the compressor, dye drier and service port. After vacuuming to less than 500 microns, I allowed the unit to set for 15 minutes. Seeing no loss of vacuum, I charged with the mfg prescribed charge and tested. Operational test good, no leaks observed during service."

"Arrived on site to diagnose cooktop that was not sitting flat. Customer has had to constantly push down on the front of the cooktop to try and keep it level, and contractor had also installed tape under it to try and keep it level. I was going to replace the cooktop and found the one in box damaged and bent, and customer would like a different one that doesn't need to be straightened. Reordered cooktop.; ordrng 1 W11033522 (Cooktop - inspect first) and 2 Wp8286642 (Cooktop foam trim tape)s"

"Arrived on site to install previously diagnosed and ordered parts. Due to the microwave door hinges being weak and the inner door panel being warped, I removed and replaced the hinges and inner door panel and tested. Unit is operating as designed. Job completed"

"Arrived on to test unit for long dry times, ran vent test and it failed, removed vent from the back of unit and it passed, advised customer to contact maintenance to have then remove restriction before using unit again, at this time job complete"

Arrived on site to test unit for grinding noise. Found rotor was missing retention bolt. Replaced bolt and unit now working as designed. Found no damage to slider. No leaks detected. Job complete.

Arrived on site to test unit for grinding noise. Found blower wheel is cracked and when heated is expanding causing noise. Needing to replace blower wheel. Ordering motor as a precautionary. Office to reschedule. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

Arrived on site to install new fill valve. Replaced valve test unit and unit test good job complete.

Arrived on sits to diagnose washer that was not draining. Found the wiring broken going to the drain pump at the connector. Replaced damaged section with new wiring and terminals. Unit now working as designed. Repair completed.

"Arrived on site to diagnose cooktop that is not running at all. Power comes on and that's all. I tested the unit and found the controls for the front element are very very slow to respond if at all, and I was only able to power it on 2x out of several tries. The rear burner came on much easier, but still sometimes takes several attempts to power on. Ordering new UI board to resolve. ; ordrng 1 W11195477 (User Interface) and 2 W11195162 (Standoff)s"

"Arrived onsite for unit giving error code and disrupting cooking cycle. Inspected and found F2E1 - Shorted keypad. Reset does not correct issues. Per service matters, replace control. Office to reschedule ; ordrng 1 W11620481 (Control)"

Arrived on site for not dispensing ice. Upon unit test dispenser and found fc door not leveled and slightly out of position to press door switch. Confirmed using camera. Leveled unit and door now makes correct contact with switch. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for F7E1 missing tachometer signal, tested unit found shift actuator not disengaging cam all the way and capacitor leaking oil, replaced capacitor, cam and shift actuator and tested, u it is now running as designed, no leaks detected job complete"

"Arrived on site for left and right rear burner and front right burners take too long to heat/ does not get hot enough, and for oven not heating correctly/ takes too long to cook. Upon arrival test unit and all burners and bake element energize. Found that burners and bake element seem to take longer than normal to glow orange. Explained to customer that the pressure sensors on cook top burners is a Saftey feature and the reason for taking longer to heat. Front left burner is the only burner not heating correctly. Need to replace left rear infinity switch. Test polarity at terminal block and is good. Get L1-N 123,L2-N 123,and L1-L2 247. Test Bake element and is pulling 10.24 amps and voltage remains constant 240v, test bake element and has resistance of 23.9 ohms. Test all switches and get 240v constantly. Contacted techline for assistance. Spoke with Jonathan . Gave tech all findings and determined that burners are good. Tech had me test oven sensor and test good. Recommend replacing control. SR#7737435944. Ordering sensor, infinity switch, and control. Office to reschedule ; ordrng 1 W11594224 (Control) and 1 WPW10181986 (Sensor) and 1 WP3149400 (Left front infinity switch)"

Arrived onsite for unit shaking violently. Upon arrival inspected unit. Found suspension failed. Replaced and tested. Unit is now functioning properly. Job complete

"Arrived on site to test unit for RC not cooling properly. Temps were correct on arrival. Filled gaps between liner and cabinet with silicone. Advised customer to monitor. Evap motor, damper, compressor and condenser motor working as designed. Job complete."

Arrived on site for both sections not cooling. Upon arrival inspected unit and is hot in both boxes. Evaporator and condenser fans are operating and there is no frost pattern. Remove back panel to inspect compressor. Found harness connector to compressor was not connected. Secured connection and test unit. Compressor is pulling correct amperage. Inspected evaporator and frost pattern beginning to spread throughout entire evaporator. Unit is operating as designed. Job complete

Arrived on site and verified right oven sensor needs replaced. Replaced sensor and tested unit to 350. Unit now working as designed. Job complete.

"Arrived on site to test unit for rattling noise, tested unit found compressor access Line touching the back metal cover causing a loud vibration, adjusted and tested unit is now running as designed, job completed"

"Arrived on site to diagnose refrigerator that was not producing any ice. On arrival I found the bail arm for the icemaker was stuck in the off position. I reset the arm to the proper position to allow ice production to continue. Attemped to jump icemaker and found it unresponsive. Icemaker usually will not run unless temp drops. I power cycled the unit and advised to contact us if ice is not producing by the morning. If production does not resume we will need 2 hours since unit can not be pulled due to being built in with panels around it, and is in a corner. So freezer compartment will need to be disassembled to get to the icemaker. Repair complete."

Arrived onsite for a DW that will not start a wash cycle. Upon arrived I put the unit in diagnostic mode and found code f5 e1 stored (door stuck open code) upon further inspection I found. That the striker was not engaging with the door latch properly. I adjusted the striker and tested the unit several times and found unit operating as designed no leaks found.

"Arrived on site for refrigerator needing air flap removed from back of deli drawer. Upon arrival customer stated they had already removed part but found no difference in temp. Took temp readings and found fc temp at 1, rc top and bottom at 39, and middle of rc at 41 degrees. Found proper airflow and no immediate cooling failure. Informed customer of findings and that techline has advised to further repairs could be done at this time. Call complete"

"Arrived on site to test unit for dishes not getting cleaned, tested unit found wash motor starts making a loud buzzing noise and vibrates excessively, will need to replace sump assembly to fix issue, ordering sump office to reschedule ; ordrng 1 W11460945 (Sump assembly)"

"Arrived on site to install previously diagnose parts. Inspected unit and work area. Replaced the refrigerator, evaporator, compressor, dryer, and access valve. During replacement of the evaporator I found the drip pan completely cracked and falling apart. Vacuumed down the unit to -30 psi and health pressure for over 15 minutes. Charged the unit up with 6 g of R134A and found the unit cooling and operating as designed. Ordering the drip pan and rescheduled the customer to 10/3.; ordrng 1 W11457241 ("

"Arrived on site to replace previously diagnosed motor and capacitor, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived onsite to install previously diagnosed parts. Upon arrived I found that the wrong door was sent out, upon inspection I found that the unit is making ice and by adjusting the tap improve the water flow into the ice try. While here I leveled the unit as the right door was lower that the left. Now that they are even. Unit is operating as designed."

Arrived on site to install previously ordered parts. Replaced tub and manifold. The model and serial tag would not adhere to new tub. Customer will place some place safe. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived onsite for a MW with a counter light that is not working. Upon inspection I found. That the bulb had broken off inside of the housing. I replaced the hose and the bulb and tested the unit and found that unit operating as designed.

Arrived on site to test unit for console stuck in the control lock setting. Couldnt get it out of control lock. Replaced console test unit and unit test good job complete.

Arrived onsite for dryer making a noise. On inspection the dryer was making a humming noise. Gain access to the drum and found that the pulley was not free spinning and the motor had a humming noise when you spun it. Had to break the blower wheel off to change the motor and install a new pulley.

Arrived on site for dryer not heating correctly and showing clean lint screen message on ui. Upon arrival I found no lint clogs in dryer. Found no errors in diagnostics. Tested u it with vent kit and found dry working fine when exhaust hose was removed but was building up heat/pressure and trapping air when hose was reconnected indicating a dryer vent clog within wall of home.instructed customer to have dryer vent cleaning done to prevent further issues with dryer call complete

"Arrived on site for a refrigerator that is not cooling and is frosted up in the freezer section. Inspected unit and work area. I did confirm the customers complaint and found the freezer side, completely frosted up in the freezer section. Checked the unit and found the freezer and refrigerator compartment. Thermistor is within range And found the defrost thermistor in range. I went to check resistance values from the control, but found that refrigerator installed in the RV with a lid that wouldnt make it difficult for me to uninstall without damaging the RV. I did explain to the customer that they will need to have the unit uninstalled and thawed out for you prior to our next service for me to determine, whether the issue was with the control or the heater. Ordering the heater and rescheduled the customer to 10/5. ; ordrng 1 WPW10495967 (Heater)"

Arrived on site for dryer not starting a cycle. Upon arrival verified prior electrical failure had been resolved. Found motor relay not kicking over to allow motor to run as well as pts had large burn marks and metal breaking from back of switch. Replaced motor and blower wheel and rescheduled customer for 10/3/23 to complete repairs. Ordering WPW10117655 pts; ordrng 1 WPW10117655 (Pts)

SS KDTM404KPS0 Confirmed complaint no power. Found terminal block neutral disconnected. Reconnected and verified voltage. Confirmed 120vac. Operational test good.

Arrived on site to test unit for gas smell when unit starting. Test unit no Leaks present normal gas smell at ignition job complete.