Service History 225

Near Austin, TX 78758
David
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose washer that is not running and has broken connections. Was able to get up it in diag mode. Latch keeps triggering on and off. Found the hoses were broken off at the valves. Unit needs a new inlet valve and a new control. Control isnt responding to any settings or button pushes. Office to schedule when parts arrive. ; ordrng 1 W11038689 (Inlet valves)
Near Austin, TX 78731
Kevin
Job Details: 02/26/2021
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site and found F6 E2 error code showing when diagnostic cycle is attempted, a new control panel and control board will be needed to correct the issue control panel
Near Buda, TX 78610
Richard
Job Details: 02/26/2021
WASHER MAYTAG MVWC555DW0 Arrived onsite for the washer making the same noise as before. During inspection found that the wash plate bolt had come loose. Took bolt out and applied thread lock and tighten bolt back on. Washer tested good. Complete
Near Georgetown, TX 78628
Jonathan
Job Details: 02/26/2021
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for oven not powering on after storm. Inspected unit and work area. Measured voltage to thermal fuse and found no voltage going out. Powered unit off at circuit breaker. Measured resistance of fuse and found opened. Found failed thermal fuse. Office to schedule appointment when ETA is available on part ; ordrng 1 OFFICETOSCHEDULE (APPT)"
Near Austin, TX 78732
David
Job Details: 02/26/2021
DRYER WHIRLPOOL GEQ9800PW2 "Arrived on site to diagnose dryer that had low heat and light out. On arrival customer said vents had been cleaned and heating is now fine, and bulb is the only issue. Pulled and checked bulb and found burnt out filament. Waiting on new bulb to complete repair. Office to schedule when we get a new bulb. ; O-emld tckt"
Near Round Rock, TX 78681
Tommy
Job Details: 02/26/2021
WASHER MAYTAG MVWB850YW0 Arrived onsite for previously diagnosed parts. Upon arrival removed unit lid and hoses then removed valve connected new valve and hoses then tested. Unit is now operating as designed.
Near Pflugerville, TX 78660
David S
Job Details: 02/26/2021
WASHER AMANA NTW4516FW3 Arrived on site to install previous diagnosed part. I gained access to the valve and replaced it with new. The unit is in a garage and could not be tested properly. Job. Complete.
Near Spicewood, TX 78669
Brandon
Job Details: 02/26/2021
DRYER LG DLEX3070W "Arrived on site for customer complaint of unit shutting down and restarting on its own, called LG tech line, found failed motor, ordering motor. ; ordrng 1 4681EL1008A (Motor)"
Near Driftwood, TX 78619
Brandon
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KRFF507HPS02 "Arrived on site to replace failed valve, after replacing unit tested good."
Near Austin, TX 78703
Robert
Job Details: 02/26/2021
WASHER MAYTAG MVW7232HW0 Arrived on job for complaints of no water error. Found valve not working for cold water. Replaced valve and test.
Near Leander, TX 78641
Lou
Job Details: 02/26/2021
RANGE WHIRLPOOL WFG525SOJV0 "Arrived on site to inspect range control panel damage. Upon further inspection, I found a small dent on the lower left corner of the panel. Removed and replaced the panel and removed the protective cover and immediately saw a small dent on the upper left corner area of the panel (photo). I am ordering another panel and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11165540 (Panel) and 1 CNOTE (TECH TO INSPECT)"
Near Georgetown, TX 78633
Jonathan
Job Details: 02/26/2021
OVEN KITCHENAID KODE300ESS04 Arrived n site for ovens interior lights flickering intermittently. Inspected unit and work area. Lights did flickering while servicing. Measured incoming voltage at J8 black and white. Found voltage at 124 and no changes in voltage. Called tech support and spoke with TJ. He stated to replace power appliance manager. (Sr# 7730107080). ;
Near Austin, TX 78737
Luis
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site for cooling complaint,per customer fan would stop running and upper section of freezer will thaw,replaced the evaporator fan motor,powered unit on fan powered on with a good high speed,good frost pattern on evaporator"
Near New Braunfels, TX 78130
Noah D
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect Icemaker for not making ice, upon inspection found the same error codes as previously found, tried new Icemaker with no change, called Techline. Sr # 7730107481 and was told to order door due to cut wires. Office to reschedule ; ordrng 1 W11089011 (FREZZER)"
Near Manchaca, TX 78652
Leonardo
Job Details: 02/26/2021
OVEN GE JT5500SF3SS Arrived on site to replace thermal fuse. Replaced fuse test unit and oven heating to 350 job complete.
Near Austin, TX 78759
David
Job Details: 02/26/2021
WASHER GE GHWN8355D0MC "Arrived on site to diagnose washer making loud noises. Could feel the basket resisting being turned and screeching. Removed rotor from bottom of the unit and found rust all over the rotor and stater, and loose gearcase shaft. Screeching is the rotor scraping against the stater.
Near Georgetown, TX 78628
Tommy
Job Details: 02/26/2021
DRYER MAYTAG MEDX6STBW0 Arrived onsite for unit making whistle noise. Upon arrival found unit had change in bottom as well as left bottom wheel was jammed. Cleaned unit out and got wheel free. Tested operation unit is operating as designed. Job Completed.
Near Austin, TX 78738
Robert
Job Details: 02/26/2021
COOKTOP WHIRLPOOL G7CG3665XS00 Arrived on job to deliver parts to customer. Left parts on porch.
Near Pflugerville, TX 78660
Scott
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site for upper rack falling down. Found wheels broken on right side adjuster . Replaced adjusters with kit. All checks normal, no other issues found with racks. No water leaks detected at time of service job complete"
Near Andice, TX 78628
Lou
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, I found water on the floor at the front of the unit. I found water damage to the cabinet baseboards to the left and right of the unit (photos). Placed unit in diagnostics showing no error codes and tested. I found the unit leaking at the valve and was a slow leak. Canceled diagnostics and removed the unit from the cabinet space and found more water damage on the wall behind the unit and on the sides of the cabinets (photos). I removed the valve and found the connection from hose to valve not secured and the hose to its connector was rusted (photo). Using Teflon tape, I sealed the connection from valve elbow to the hose and tightened. Retested the unit and it is operating as designed with no further leaks. I recommended that the customer have the water hose replaced due to the rusting and potential future failure and more leaking. I provided recommendations for use & care as
Near Spicewood, TX 78669
Brandon
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS04
Near Lakeway, TX 78734
Brandon
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KSSC42QMS03 "Arrived on site for customer complaint of ice not dispensing, found broken ice container, found power to auger motor, failed auger motor, found failed ice maker, letting to much water into mold so ice is clumping together. Ordering ice bin assembly if available, ice maker, and auger motor. ; ordrng 1 WP2252265 (Ice bin button) and 1 2252207 (Ice bin latch) and 1 WP2198608 (Spring for ice bin) and 1 Cnote (Auth) and 1 Cnote (Parts research for whole ice container assembly) and 1 W10822635 (Auger motor) and 1 CNOTE (Office to reschedule)"
Near Round Rock, TX 78681
David S
Job Details: 02/26/2021
WASHER MAYTAG MVWC360AW0 "Arrived on site for washer not working properly. I inspected the unit and work area. I found fault code f2e1 stuck key, f7e1 basket fault speed, f0e2 over suds error. I attempted to spin the basket and it would not spin. I gained access to shift actuator and manually shifted the unit. I found the agitator spinning but not the tub. I removed the tube and found the gear case seized. I managed to loosen the gearcase and it spun. I reassembled the unit and put it through a diagnostics cycle. I found the unit working but the gearcase sounded warn out and is failing. I spoke to the customer about the unit.
Near Austin, TX 78728
Justin
Job Details: 02/26/2021
DRYER WHIRLPOOL WED85HEFW2 Arrived on site for dryer not heating. I found control not sending voltage to heating element. Replaced control and unit now working as designed. Call complete.
Near Austin, TX 78745
Luis
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRS571CIDM02 "Arrived on site for broken wires on door hinge,removed defective door installed a new freezer door,remolded door seal checked door operation good. WUWBL00FPL1"
Near Austin, TX 78745
Leonardo
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit leaking. Customer had unit in the garage not connected to water or power. Found damaged gasket on right side will order new gasket. Office to reschedule ; O-emld tckt
Near Manor, TX 78653
Matthew
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to replace previously diagnosed parts. Replaced drain pump, pump and motor and control. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Killeen, TX 76542
Wesley
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL ED5FHEXVQ00 "Arrived onsite and found failed compressor. Unit has aftermarket relay installed and 120volts to the compressor but no compressor function. Did not detect water leak at time of service. Did find water dispenser coupling to door not installed properly. Corrected. Found compressor windings to ohm at 5ohms, 6 ohms and 25 ohms. Sealed system repair will be needed harness and start device restored, autho required. ; ordrng 1 2311733 (Harness) and 1 W10120459 (Compressor) and 1 WPW10143759 (If drier) and 1 TJ90SF8404 (Access valve)"
Near Austin, TX 78737
Leonardo
Job Details: 02/26/2021
OVEN WHIRLPOOL WOS92EC0AS01 Arrived on site to test unit for run away temp and sensor error. Test unit and unit test good job complete.
Near Harker Heights, TX 76548
Al
Job Details: 02/26/2021
RANGE WHIRLPOOL JGBS80DEM1BB "Arrived on site to install previously ordered parts.Removed and replaced the bake igniter, control, overlay,center burner cap.Reassembled and unit tested as designed to customers satisfaction.Job complete"
Near Leander, TX 78641
Justin
Job Details: 02/26/2021
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site to install previously diagnosed parts. I cycled power off at the breaker. I then gained access to the fuse and installed the new one. I turned power back on at the breaker. Unit UI lit right up. I preheated the unit on bake to make sure it was functioning. Customer also stated she felt the temps were not correct, so I tested the temps with my thermocouple. Unit got to proper temps and averaged at 337.5°F, I calibrated it 15°F up. Unit is now working as designed.
Near Killeen, TX 76542
Wesley
Job Details: 02/26/2021
WASHER WHIRLPOOL WFW95HEDW Arrived onsite for valve that had split and is now a leaking valve. In replacing the valve determined dispenser housing to also be brittle and broken and leaking. Ordering dispenser and returning with valve to repair. . ; ordrng 1 W10575334 (Dispenser)
Near Little River-Academy, TX 76554
Kayman
Job Details: 02/26/2021
DISHWASHER GE GSD2100V55BB Arrived onsite for dishwasher not draining and previous issue returned. I removed and replaced the solenoid but the unit would still not drain. After speaking with PR we determined that the timer must have gone bad again or was a bad part from the factory. I will order a timer (WD21X10474) and a solenoid (WD21X10268) just Incase. Office to R/S. ; ordrng 1 WD21X10474 (Timer) and 1 WD21X10268 (Solenoid)
Near Austin, TX 78731
Kevin
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 "Arrived on site and inspect the dishwasher and found no power showing on display, found harness at control board is not connected properly and after resetting it dishwasher is operating normally, job complete"
Near Killeen, TX 76549
Wesley
Job Details: 02/26/2021
DRYER WHIRLPOOL MEDC465HW0 "Arrived onsite for intermittent squeal. Unable to replicate, ordering the noise repair kit. All else checks good. Office to reschedule. ; ordrng 1 4392065 (Repair kit)"
Near Temple, TX 76504
Tyler
Job Details: 02/26/2021
REFRIGERATOR KITCHENAID KSRS25FGBL02 "Arrived on site for refrigerator not cooling properly. Upon arr I found all lights, Evap & condenser fans running as designed. I found no ice or coldness of an6 kind on th3 evap coil. I checked compressor and it was trying to start and repeatedly died. I found amperage to the compressor was fluctuating between .8 & 16.53 amps each time I tried to run. I verified start device was intact and functioning as designed. Unit will need a new sealed system repair including but not limited to compressor, drier, etc. office to reschedule once availability of parts and ahs autho is acquired. ; ordrng 1 CNOTE (Ahs autho needed) and 1 CNOTE (2hr repair) and 1 Unknown (Uv drier) and 1 Unknown (Access valve (coupler)) and 1 W10309994 (Compressor)"
Near Bartlett, TX 76511
Kayman
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived onsite for refrigerator with FC door not sealing. Upon inspection I found the FC hinge bending downward causing the door to get caught and wont shut unless you push on the door. It also looks like the upper washer on the hinge is wearing down. I am ordering a washer upper(WP489467) lower( WP487576 ) hinge center(WP2166037) office to R/S ; ordrng 1 WP489467 (Washer upper) and 1 WP487576 (Washer lower) and 1 WP2166037 (Hinge)
Near Copperas Cove, TX 76522
Al
Job Details: 02/26/2021
WASHER MAYTAG MVWC565FW1 Arrived on site and inspected washer filling issues.Customer advised unit was not filling properly during the recent winter storm.I tested the unit and unit tested as designed.Customer was certain the issues were caused by the freezing temperatures since the unit is housed in the garage.Unit tested as designed.Job completed
Near Austin, TX 78744
Leonardo
Job Details: 02/26/2021
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site to test unit for oven not getting to temp. Calibrated oven test not and unit test good average temp for top and bottom oven around 350°
Near Killeen, TX 76549
Wesley
Job Details: 02/26/2021
RANGE MAYTAG MERH865RAB "Arrived onsite and found burnt out bake element. All else checks good, ordering element to repair. Office to reschedule. ; ordrng 1 WPW10276482 (Element)"
Near Copperas Cove, TX 76522
Al
Job Details: 02/26/2021
DRYER FRIGIDAIRE GLER331AS2 Arrived on site and inspected Frigidaire dryer making an unusual noise.Confirmed the complaint and found he idler and shaft were causing the issues.Removed and replaced the parts.Reassembled and customer was satisfied with the repair.Job complete
Near Waco, TX 76712
Jonathan
Job Details: 02/26/2021
DISHWASHER GE GDF570SSF4SS Arrived on site to install previously diagnosed part. Inspected unit into work area. Replaced flood switch and tested unit. Unit still would not heat. Replace TCO and pump assembly and tested unit. Unit began to heat and is now working as designed. Tested unit by filling water and draining it out. Found no leaks. Unit is working as designed. Call complete.
Near Killeen, TX 76543
Wesley
Job Details: 02/26/2021
WASHER MAYTAG MVWX655DW1 Arrived onsite and found board needed to be reset and wiring reseated. After repairing wiring and resetting unit is now operating as designed. Advised customer on repair. No parts needed.
Near Belton, TX 76513
Kayman
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ Arrived onsite for dishwasher not cleaning or heating but water entering the unit. Upon inspection I found a stored error code of F4E3 for failed motor. I let the cycle run and found the diverter clicking and humming but not pushing any water through the spray arms. I confirmed the heater is working but I am ordering the sump and motor (W11087376) for repair as well as the heater(W10703867) and control just Incase. ; ordrng 1 W10703867 (Heater) and 1 W11087376 (Sump n motor)
Near Waco, TX 76708
Jonathan
Job Details: 02/26/2021
RANGE WHIRLPOOL W5CE3024XB00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace right front infinite switch and tested unit. Unit is now working as designed.Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 02/26/2021
MICROWAVE GE JVM1540SP1SS "Arrived on site and inspected microwave not starting.Confirmed the complaint and found the unit had 120 at the outlet, but when he door was closed, the unit counted down on the control, but didnt actually heat at all.Found the door was severely damaged and possibly causing the units issues.Ordering the WB55X10948 door assembly (black) and returning with previously ordered parts.Office to schedule return services due to part availability.Needs more work.; ordrng 1 WB55X10948 (Door assembly Black)"
Near Austin, TX 78759
Matthew
Job Details: 02/26/2021
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher not drying properly. Put unit in diagnostics and found no error codes pertaining to the heating circuit. Tested element and was positive for continuity. Recorded 14 ohms of resistance , 6.2 amps, 120 volts at the control. All components were testing good. Did notice that the customer was not using rinse agent and incoming water was cold. Recommended customer run hot water at tap before starting a wash and continued use of rinse agent. Also notified customer that unit should be on a dedicated circuit."
Near Little River-Academy, TX 76554
Kayman
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for refrigerator with interior lights out. I replaced the FC module and all lights restored function. Job complete.
Near Austin, TX 78737
Brandon
Job Details: 02/26/2021
WASHER WHIRLPOOL WTW5810BW0 "Arrived on site for customer complaint of unit not spinning round, found bent gearcase shaft
Near Cedar Park, TX 78613
Justin
Job Details: 02/26/2021
DISHWASHER KITCHENAID KDTE304GPS0 "Arrived on site for dishwasher filling and draining but not washing. I put unit into diagnostics mode and found stored error codes F4E3 wash motor not running, F5E1 door stuck open, and F7E1 for no heat. I found the motor not turning on during diagnostics cycle. The valve, dispenser, drain pump, and heater all working as designed. I cycled power at breaker and tried it again, motor was still not functioning. I found harness plugged in and fine. Unit has a bad motor. Ordering the sump and motor assembly. Office to reschedule. ; ordrng 1 W11124384 (Sump and Motor)"
Near Spring Branch, TX 78070
Richard
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL WRF560SEYM05 Arrived onsite for the refrigerator freezer leaking water. During inspection found that drain was clogged causing the leak. But the water inside the freezer has frozen up and I can not open the freezer door. Advised customer that the refrigerator will need to be thawed out in order for us to repair the issue. Customer also stated that the shut off arm to the ice maker had broken off. Ordering parts and office to schedule. ; ordrng 1 WPW10474785 (Shut off arm.) and 1 WPW10397636 (Left hand) and 1 WPW10397635 (Right hand)
Near Spring Branch, TX 78070
Richard
Job Details: 02/26/2021
OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite for the oven not working properly. Ran diagnostics and found error code F6E4 UI and ACU communication issue. Also found that the console is not responding correctly. Will need to replace the ACU control and Console and advise customer on the whirlpool app and updates. Ordering parts and office to schedule ; ordrng 1 W11297709 (Console)
Near San Marcos, TX 78666
Andrew
Job Details: 02/26/2021
DISHWASHER MAYTAG MDB4949SHZ1 Arrived on site to test unit for leak from left side. Found dent on upper left corner separating tub panels causing leak. Needing tub to fix issue. Needing 2hrs on return visit. Office to reschedule.; ordrng 1 WP8534853 (door hinge) and 1 WP8534854 (door hinge) and 2 WPW10503548 (retainer)s and 1 WPW10681507 (tub-dishwr)
Near Lorena, TX 76655
Jonathan
Job Details: 02/26/2021
REFRIGERATOR JENN-AIR JBZFL24IGX00 Arrived on site for refrigerator that’s not making ice again. Inspected unit and work area. Customer advised that the unit is making ice again. He is unsure as to why it’s starting and stopping. He also advised that he’s having issues with ice clumping in his van. Tested the unit in the icemaker harvest cycle in the unit harvested ice. I called Techline and spoke to Scott SR# 7730111960. He advised me to test the Waterfill function of the icemaker. Tested icemaker fill and found water squirting out all over the place. Removed icemaker and found a clump of ice over the top of the hill to. Removed ice and tested the unit again and I feel cycle. Unit now is working as designed. Call complete.
Near Nolanville, TX 76559
Al
Job Details: 02/26/2021
DRYER WHIRLPOOL WED8500DC4 "Arrived on site and inspected dryer not heating.Checked voltage at the wall and the back of the unit and got 242/121/121.Disassembled the unit and check continuity on the element and cutoff.Ran the unit and unit heated as designed.Reassembled, customer satisfied.Job complete"
Near Granite Shoals, TX 78654
Cliff
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose the dishwasher with a lower sprayer are not rotating. Tested all parts and components and found no failures with unit at this time period informed customer of divertor in pump that directs water flow and alternates sprayer arms. No further repairs are needed and no leaks were found at time of service.
Near Temple, TX 76502
Tyler
Job Details: 02/26/2021
REFRIGERATOR FRIGIDAIRE LFHB2751TF3 Arrived on site for 839 harvesting or dispensing eyes. Upon arrival I just saw the icemaker and found a ice clog within the fill line due to the water valve not properly shutting and weeping into the icemaker I was able to replace the water in the valve and reassembled and tested unit after cleaning a card and found that icemaker is now filling and harvesting ice as designed. Call complete
Near Spicewood, TX 78669
Brandon
Job Details: 02/26/2021
REFRIGERATOR GE gzs22dgjjfbb "Arrived on site for customer complaint of leak at water tank. I replaced water tank, unit tested good.
Near Belton, TX 76513
Kayman
Job Details: 02/26/2021
WASHER MAYTAG MVWC465HW2 Arrived onsite for washer not completing cycles. Upon inspection I found no stored error codes. I called techline and we inspected the drive system and continuity of the drive motors harness. I found the drain line was pushed too far in the stand pipe causing the unit to siphon water and throw off the cycles. No repairs needed at this time. Job complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 02/26/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher upper rack. Upon further inspection, customer advised that the upper rack right stop continues to fall off. I inspected the stop, rail, and rack and found no damage. I did find that the stop wasnt latched to the rail correctly. I adjusted the stop and tested and when I pushed the rack back into the tub, I noticed the stop latch had popped off the rail when it hit the rail rollers. I contacted techline and spoke to Joel and advised of the complaint and my findings. He advised to put the rear non-removable stops on the front and provided file #7730106203. I removed and replaced the stops with non-removable stops and demonstrated to the customer on how to remove and install the stops in case they wanted to remove the upper rack. No water leaks observed during service, job completed."
Near Holland, TX 76534
Kayman
Job Details: 02/26/2021
WASHER WHIRLPOOL MHW5630HW0 Arrived onsite for washer not draining and not spinning out clothes all the way. Upon inspection I found error codes for long drain over suds and long fill. I accessed the drain pump and found it almost all the way clogged with hair and debris. I removed the debris and re assembled the unit. I tested the unit through diagnostics and it is working as designed at this time. No leaks were detected during time of service.
Near Seguin, TX 78155
Noah D
Job Details: 02/26/2021
MICROWAVE MAYTAG UMC5200AAW "Arrived on site to inspect microwave for not heating, upon inspection found the cap running loudly and not heating food. Replaced mag, cap and diode. Tested for functions, all heat returned. Complete"
Near Georgetown, TX 78633
Lou
Job Details: 02/26/2021
REFRIGERATOR WHIRLPOOL KRFF707ESS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, customer advised that the unit was operating fine then just stopped making ice. I placed the unit in diagnostics and tested the ice maker in test 56 and found no error codes. Checked the ice maker and found no ice in the tray. I found the fill tube was frozen. Tested the fill tube heater in test 19 and found 124V. Left the fill tube heater test on to allow the fill tube to defrost. Ohmed the heater and it was within range. Tested the IM in test 57, 58, 59 and it passed. Once the fill tube defrosted, I test3d the fill tube in test 45 and the tray filled. I recommended that the customer allow the ice maker to work through the weekend and contact the office if it continues to fail. I advised that the ice maker controls the fill tube heater and it could be the ice maker failing. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Scott
Job Details: 02/25/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for no display on control. Tested and found fuse good . Getting voltage into control, no voltage coming out . Will need control. Please call to set return . ; saved tckt"
Near Georgetown, TX 78633
Justin
Job Details: 02/25/2021
DISHWASHER KITCHENAID KUDT03STBL3 Arrived on site for dishwasher door falling open. Upon further inspection I found friction sleeves broken and hinges rusting creating a squeak when door opens.
Near Manor, TX 78653
Matthew
Job Details: 02/25/2021
RANGE WHIRLPOOL WFC150M0JB0 "Arrived onsite for range burner issue. Inspected burners, receptacles , and wiring. All checked good. Was a one time occurrence. Recommended cleaning burners to prevent residue from igniting, and also using the correct size pot/pan for burners. Customer also had a complaint about the oven door handle having a scuff mark. Part number W11039085 (handle assembly, black). ; saved tckt"
Near Austin, TX 78744
Leonardo
Job Details: 02/25/2021
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to install name plate. Installed nameplate test unit and unit test good job complete.
Near Austin, TX 78703
Jacob
Job Details: 02/25/2021
OVEN JENN-AIR JJW2830DP02 "Arrived onsite for unit not powering on. Customer says that last time when attempting to put the power on. They heard a lot of popping noises. Ordered parts. Office to reschedule. ; ordrng 1 4449751 (thermostat,hi limit) and 1 REQUEST (2HR) and 1 W11040195 (cntrl-elec) and 1 W11102216 (console)"
Near Georgetown, TX 78628
Jonathan
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRT112CZJB00 "Arrived on site for refrigerator freezer was not cooling. Inspected unit and work area. Measured temperature in RC at 37° and found frozen items in freezer. Unit is located in garage and is designed to work in temperatures of 60° to 90°. Informed customer of operation room temperatures. All tested good, no water leaks detected during service."
Near Kempner, TX 76539
Al
Job Details: 02/25/2021
ICE MACHINE n/a
Near Austin, TX 78717
Wesley
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL KSSC48QMS01 Arrived onsite and cleared airflow induced ice blockage in evaporator space completely blocking the return air. All functions are operating properly.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/25/2021
DRYER MAYTAG MEDB835DW4 Arrived on site for dryer not heating. Inspected unit and work area. Measured incoming voltage at outlet and found 240 volts. Per diagnostics mode and found L2 voltage missing. Traced L2 circuit from motor to control and found all tested good. Removed terminal block cover and found L2 burnt at wire. No damage to terminal block. Will need to replace power cord.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/25/2021
MICROWAVE GE CSS1202RSS01
Near Georgetown, TX 78628
Jonathan
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for refrigerator not dispensing water and intermittent light issues. Inspected unit and work area. Removed deli control and inspected. Found water dispenser not working and ice is working. Tested ice paddle switch and found circuit opening and closing. Found UI not sending signals to control for water. Will need to replace UI. . ; ordrng 1 OFFICETO (SCHEDULE RETURN )"
Near Austin, TX 78728
Chase
Job Details: 02/25/2021
RANGE AMANA AGR5330BAS3
Near Belton, TX 76513
Chase
Job Details: 02/25/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arron site. Removed existing refrigerator and installed new unit. Checked for water leaks, none. Job complete"
Near Cedar Creek, TX 78612
Matthew
Job Details: 02/25/2021
MICROWAVE MAYTAG MMV1175JZ0 "Arrived onsite for microwave hood light not turning off. Upon inspection found control sending constant 123 vac on full, half and off mode. Will need main control replacement. Office to reschedule ; ordrng 1 W11391714 (ELEC-CONTROL)"
Near Dripping Springs, TX 78620
Chase
Job Details: 02/25/2021
COOKTOP WHIRLPOOL WCG97US0HS00
Near Kyle, TX 78640
Noah D
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site to inspect washer for grinding noise, upon inspection found the gearcase worn. Replaced gearcase and found the cam and actuator completely cracked due to customer use while broken, ordering cam and actuator. Office to reschedule ; ordrng 1 W10721967 (SPLUTCH ) and 1 W10815026 (ACTUATOR )"
Near Buda, TX 78610
Andrew
Job Details: 02/25/2021
REFRIGERATOR AMANA ASI2175GRS04 "Arrived on site to test unit for leaking water from bottomFound bad inlet valve. Replaced valve, tested unit, unit works good. No leaks detected. Job complete."
Near Lakeway, TX 78738
Chase
Job Details: 02/25/2021
REFRIGERATOR KITCHENAID KRFF507HPS02 Arrived on site. Removed existing refrigerator and installed new. Water is turned off due to customer stated wall valve is leaking. Job complete
Near Volente, TX 78641
Chase
Job Details: 02/25/2021
OVEN WHIRLPOOL KOCE500ESS09 Arrived on site and remove existing microwave oven combination. Install new unit and tested. Job complete
Near Georgetown, TX 78633
Chase
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF555SDHW02
Near West Lake Hills, TX 78746
Kevin
Job Details: 02/25/2021
WASHER MAYTAG MVWX655DW2 "Arrived on site and found customer is not home, spoke with them on the phone and they let me into the laundry room. Washer is unplugged and after reconnecting it to power found drain pump is running. Cleared it by holding power button down for more than six seconds. Ran diagnostics on washer and found oversuds error and unbalanced load error. Discussed with customer over the phone how to avoid experiencing these, correct detergent usage, and proper loading procedure. Left a diagram describing correct loading procedure. Washer is operating normally, job complete"
Near Austin, TX 78746
Luis
Job Details: 02/25/2021
REFRIGERATOR KITCHENAID KSSC42QTS02 "Arrived on site for a defective control,installed updated control kit,powered unit on tested water and ice dispenser unit working as designed.
Near Liberty Hill, TX 78642
Tommy
Job Details: 02/25/2021
REFRIGERATOR MAYTAG MSS25N4MKZ01 "Arrived onsite for refrigerator not operating as designed, upon arrival preformed stream call with SW found unit control was misreading, ordering new control. Office to reschedule due to part availability.; ordrng 1 W11190849 (Control)"
Near Austin, TX 78759
Chase
Job Details: 02/25/2021
MICROWAVE WHIRLPOOL WMC30516HZ0 Arrived on site. Removed existing microwave and installed new unit. Job complete
Near Kempner, TX 76539
Al
Job Details: 02/25/2021
WASHER MAYTAG MVWB765FW4 Arrived on site and inspected top load washer leaking from underneath.Checked drain hose and accessed the back to check for leaks.Ran diagnostics and found no error codes.Allowed the customer to wash a load and found the outer backed is cracked and is causing the leaking..; ordrng 1 W11219115 (OUTER TUB) and 1 2Technicians2Hours (2 techs 2 hours)
Near Austin, TX 78738
Richard
Job Details: 02/25/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher upper spray arm and dispenser broken. Replaced upper spray arm and found Will need to reorder the dispenser. Office to schedule ; ordrng 1 WPW10671905 (Dispenser)
Near Clifton, TX 76634
Jonathan
Job Details: 02/25/2021
WASHER WHIRLPOOL MVWB835DC5 "Arrived on site for a washing machine that has several codes flashing on it. Inspected unit and work area. Placed in in-service diagnostics and found an F7E0 (loss of power), F3 E1 (pressure system fault), F0 E3 (overload), ad F0 E5 (Off balance load). The customer had the unit filled with a quilted blanket and several other needed blankets. Went to remove the blankets and found one of them completely shredded inside the washer and little bits of the blanket lining the entire underside of the basket and all over the blankets. I called tech line and spoke to Kathy SR # 7730103998. She advised that based on the findings that she would go ahead and replace the main control but that the issue appeared to be the loading and over sudsing of this unit. S. Replaced main control and tested unit. Unit is now working as designed. Call complete."
Near Round Rock, TX 78681
Wesley
Job Details: 02/25/2021
ICE MACHINE WHIRLPOOL KUIX305ESS1 Arrived onsite and restored function by replacing slow water valve. Recommended that customer have unit filtered for hard water. All checks good.
Near McGregor, TX 76657
Jonathan
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for refrigerator that’s not cooling either section. Inspected unit and work area. Customer advised that the unit was cooling the refrigerator section but not the freezer section. Tested temperature in the refrigerator section and found it at 40°F. Tested the unit in the freezer section and found the unit at 66°F. Unit is completely empty. Checked both evaporators for defrost issues and found none. Tested the unit in service diagnostics and checked both their misters. Both are misters showed as passing. Tested the unit and service test for on the compressor on both compartments. All fans are running properly and both evaporator is built up are good frost pattern. I check the resistance he values of the thermistor themselves and both of them were spot on with their temperature readings. I called Techline and spoke to Scott SR# 7730096619. He advised that based off of all of my findings, the issue would be with the main control or a sea
Near Buda, TX 78610
Kevin
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site and found refrigerator is now showing actual temperature instead of set temperature, this is causing customer to believe it isnt cooling properly. Used Test 203 set temp display customer is also experiencing freezing in fresh food section and per techline recommendation used 211 fresh food temperature adjustment to raise overall temperature 4 degrees to correct this. Gasket that was replaced is normal no issues."
Near Georgetown, TX 78633
David S
Job Details: 02/25/2021
DISHWASHER GE GLD6906R10BB "Arrived on site for dishwasher not draining. I inspected the unit and work area. I entered service mode and found everything activating except the drain pump. I tested voltage at the drain pump and found it getting proper voltage but the pump is hot to the touch. The drain pump has shorted out iand is no longer working. The office will reschedule when we have an eta on the drain pump."
Near Leander, TX 78641
Lou
Job Details: 02/25/2021
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site to inspect wall oven no power after cleaning cycle. Upon further inspection, I found the unit non-responsive and display blank. Tested the thermal fuse and found it bad. ; ordrng 1 WPW10282960 (Gasket) and 1 CNOTE (LSO FOR TRAINING)"
Near Georgetown, TX 78633
Justin
Job Details: 02/25/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ05 Arrived on site for refrigerator with low flow water from dispenser. Upon further inspection I found water line kinked and valve at wall not fully opened. Fixed both issues and unit is now working as designed. Call complete.
Near Austin, TX 78731
Luis
Job Details: 02/25/2021
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for loud noise and excessive ice. Ran diagnostics bin thermistor passed,found condenser fan making noise,adjusted blade,ohmed bin thermistor diagnosed a defective bin thermistor replaced bin thermistor.
Near Georgetown, TX 78628
Jonathan
Job Details: 02/25/2021
REFRIGERATOR KITCHENAID KSRG25FKSS05 Arrived on site for refrigerator leaking water from behind. Inspected unit and work area. Found water leaking from ice maker fill tube. Found fill chute frozen on ice maker. Removed ice maker and thawed ice. Ran ice maker cycle and found no leaks. Tested water dispenser and found slow drip. Disconnected water from door and found air stuck in water line inside door. Attempted to purge water from the door. Customer had water filter on hand and installed new. Continued to purge water from door.
Near Austin, TX 78731
Luis
Job Details: 02/25/2021
REFRIGERATOR JENN-AIR JFC2290VEP5 Arrived on site installed cover and end cap assembly
Near Georgetown, TX 78626
David S
Job Details: 02/25/2021
WASHER WHIRLPOOL WTW5105HW0 "Arrived on site for washer showing no water error code. I inspected the unit and work area. I found fault code F8e1 long fill, f0e9 on pause, f0e5 off balance load, I ran the unit through a diagnostics cycle JS found the cold water valve not opening. I gained access to the valve and honed it out I found the valve showing out of range. I tested voltage to the valve and found it good. I removed the water valve and found it clear of any dirt and debris. I found no cracks or seal issues. I replaced the water valve and retested the unit. I found it working as designed. Job complete no water leaks detected."