We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I found the water dispenser not dispensing water but the ice maker is getting water and making ice. I tested the valve and filter head and still no water. Removed and replaced both and retested and still no water. I inspected the hv control and found no burnouts. Tested the dispenser from points P3-7 to P1-2 and did not get voltage. No water leaks observed during service.; ordrng 1 W11043763 (Hv control) and 1 W11542754 (UI)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect microwave leaking air. Upon further inspection, I turned the vent fan on and did not feel any air leaking. I tested the unit with a cup of water and could feel the air leaking from the bottom right side. I removed the unit from the wall and removed the cover and found the air deflector not seated properly. I adjusted the deflector and also found that the vent was not sealed properly. I placed the unit back in its place and removed the vent cover in the cabinet above and sealed the vent and tested. Unit is operating as designed. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Georgetown, TX 78628
Lou
Job Details: 10/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the tub being badly damaged and the detergent dispenser door being broken, I removed and replaced the tub and installed a new sump/motor assembly and dispenser and transferred other parts from the old tub to the new. Installed unit and tested and unit is operating as designed with no leaks. No water leaks observed during service, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Cedar Park, TX 78613
Justin
Job Details: 10/30/2021
"Arrived on site for a refrigerator not dispensing water. I checked the temps in the unit and found the FC at 3?F and the RC at 30?F when set to 37?F. I put the unit into diagnostics mode and found all airflow components running as designed. Upon further inspection I found no excess ice build up on the evaporator covers. I gained access to the control and ohmd out the thermistors. I found the RC at 7.12k, the FC at 22.7k, and the RC evap at 8.55k. The RC thermistor is a little low for the temps at the time of reading. It is reading the unit warmer than it should. Therefore it is over cooling to compensate, which is what is freezing the reservoir. I replaced the RC thermistor. I then gained access to the reservoir and thawed it out. I also found the RC evap thermistor in the wrong spot. I adjusted this and then tested the unit. The water is now flowing as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice maker in the left RC door was not working. I placed the unit in diagnostics and tested the ice maker in test 57 and it passed. I tested the fill tube and it failed. I found the fill tube heater is bad and ice has formed in the fill tube. I removed and replaced the fill tube/heater and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78633
Lou
Job Details: 10/30/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise is making a popping sound coming from the back of the unit. I placed the unit in diagnostics tested the damper, ice maker, compressor and defrost and could not duplicate the noise. Took the unit out of diagnostics and allowed it to begin to cool again and still could not duplicate the noise. From the description the customer provided, I advised that most popping noises are from the refrigerant running through the lines which is normal noise. I recommended that the customer take a video of the noise should the unit continue to make the noises. No repairs needed at this time. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Justin
Job Details: 10/30/2021
Arrived on site to install previously diagnosed parts. I installed the last two bezels. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSH25JSTFSS
Near Cedar Park, TX 78613
Justin
Job Details: 10/30/2021
Arrived on site for a refrigerator not cooling. Upon arrival the customer stated they recently had a big power surge. They also provided a picture of a dirty condenser and thought it was an issue. I informed them the condenser being clogged can replicate no cooling symptoms. I checked temps and found the FC at 20?F and the RC at 53?F. I gained access to the evaporator and found significant frost build up. Upon further inspection I found the evap heater had gone bad and burnt out. I ohmd out the bi metal and found it good. This indicates only a faulty heater
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Waco, TX 76710
Jonathan M
Job Details: 10/29/2021
Arrived on site for a washing machine that?s making abnormal clicking sounds during operation. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Tested the unit in manual agitation and spin and found no abnormal sounds coming from the washer. Ran the unit through an auto test and the unit ran as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MHW8000AG0
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a washer that gave fill error. Ran diagnostics on unit twice and no failures were present at this time. Advised customer on findings and that oversudsing can cause the issue. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Austin, TX 78759
Justin
Job Details: 10/29/2021
"Arrived on site for a washing machine leaving white spots on clothing. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found the agitator not agitating well. Upon further inspection I found the agitator loose. I tightened the agitator and then tested the unit again. The unit is now working as designed, and I found no other mechanical failure. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near New Braunfels, TX 78132
Andrew
Job Details: 10/29/2021
"Arrived on site to test unit for not drying. No stored error codes, all functions operating as designed. Spoke with tech line and found unit is operating normal. Advised customer to contact whirlpool customer service. No leaks detected. Job complete. SR#7732111553"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Johnson City, TX 78636
Jacob
Job Details: 10/29/2021
Arrived onsite for unit not heating. Tested the unit and it would not run. Upon further inspection. Found that the thermal and the cut off fuses were no good. Customer had own parts on hand. Replaced parts. Tested the unit. Unit tested good.
We serviced a
JENN-AIR RANGE
Model JIS1450DS1
Near New Braunfels, TX 78130
Andrew
Job Details: 10/29/2021
"Arrived on site to test unit for error code f2e0. Error code was the only one present. Recommend replacing control, and console. C C Office to reschedule. ; ordrng 1 W11043339 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHV00
Near Kingsbury, TX 78638
Noah D
Job Details: 10/29/2021
"Arrived on site to inspect unit for not running quietly. Upon inspection found the unit hitting ice in the back wall, customer had defrosted Evap and compressor was running normally, tested control amd found the heating relay closed. Replaced control and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Georgetown, TX 78626
Cliff
Job Details: 10/29/2021
"Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found icemaker has cubes not being released, causing icemaker to overfill. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Dripping Springs, TX 78620
Jonathan S
Job Details: 10/29/2021
"Arrived on site for to install previous diagnosed parts. Powered unit off at circuit breaker. Removed damaged UI and outer door, installed new. Powered unit on and tested operation. All tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/29/2021
"Arrived on site to install previous diagnosed part. Gained access to harness. Removed failed harness and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
MAYTAG MICROWAVE
Model MMV4205FZ3
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/29/2021
Arrived onsite for unit made a loud bang. Tenant said they were asleep when the bang as heard and noticed the glass on the door was shattered. Called safety and Spoke with Dominique. Reported findings.Ordered new door. Office to reschedule ; ordrng 1 W11041339 (door/mw)
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs571cihz
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and replaced refrigerator door. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78738
Kevin
Job Details: 10/29/2021
"Arrived on site and installed parts diagnosed by previous technician. Installed new roller and axel, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near San Marcos, TX 78666
Andrew
Job Details: 10/29/2021
Arrived on site to test unit for door switches not engaging. Found right side door switches disengaging on its own. Called Techline and was advised to place level where interlocks attach. Placed level and found panel was bent inwards preventing proper switch engagement. Advised customer unit will be reviewed and would be contacted. Job complete. SR#7732115224
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Belton, TX 76513
Tali W
Job Details: 10/29/2021
"On site to install previously diagnosed parts. Replaced ACU, lid, and latch. Calibrated, ran diagnostics cycle, and unit is functioning as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Kempner, TX 76539
Tyler
Job Details: 10/29/2021
"Arrived on site for refrigerator needing previously diagnosed controls and rc evap fan assembly. Upon arrival I installed all previously quoted parts. I reassembled and tested unit, found entire refrigerator fully functioning as designed and found evap coils frosting over evenly. Instructed customer to give unit 24 hrs to cool. Call complete.
We serviced a
ROPER DRYER
Model RED4516FW0
Near Harker Heights, TX 76548
Tali W
Job Details: 10/29/2021
"On site to install previously diagnosed part. Replaced motor, blower wheel (from job 318461), and used repair kit 4392065 from truck stock (idler pulley and belt). Reassembled and tested. Unit now functioning as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model GFD28GMLCES
Near Florence, TX 76527
Jonathan S
Job Details: 10/29/2021
"Arrived on site for refrigerator not cooling at top of RC and freezing in bottom. Ins unit and work. Gained access to evaporator fan motor and found not turning. Turned by hand and found fan was locked up. Will need to replace evaporator fan motor. Removed failed fan motor and installed new. Tested operation and found working. Assembled unit and checked air flow. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waco, TX 76712
Jonathan M
Job Details: 10/29/2021
"Arrived onsite for a refrigerator that is not cooling. Inspected unit and work area. Found evidence of a defrost issue. Ran the unit through diagnostics and found the thermistors reading good. Found the defrost heater would not turn on. Spoke to PR and was advised to grab the main control, UI, and evaporator thermistor. Ordering additional freezer harness and heater per SR. Ordering parts and the office will need to contact the customer to reschedule due to out of stock and exparts. ; ordrng 1 W10316760 (thermistor) and 1 W11546606 (FREEZER HARNESS ) and 1 W11546981 (HEATER) and 1 W11566851 (CONTROL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waco, TX 76712
Jonathan M
Job Details: 10/29/2021
"Arrived onsite for a refrigerator that is not cooling. Inspected unit and work area. Found evidence of a defrost issue. Ran the unit through diagnostics and found the thermistors reading good. Found the defrost heater would not turn on. Spoke to PR and was advised to grab the main control, UI, and evaporator thermistor. Ordering additional freezer harness and heater per SR. Ordering parts and the office will need to contact the customer to reschedule due to out of stock and exparts. ; ordrng 1 W10316760 (thermistor) and 1 W11546606 (FREEZER HARNESS ) and 1 W11546981 (HEATER) and 1 W11566851 (CONTROL)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Killeen, TX 76542
Tyler
Job Details: 10/29/2021
Arrived on site for dishwasher needing previously diagnosed tube. Upon arrival I removed damaged tube then reassembled unit with new tub. Ran multiple tests and found unit filling agitating and draining as designed with no leaks before during or after repair process. Informed customer unit is ready for use.
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Robinson, TX 76706
Jonathan M
Job Details: 10/29/2021
Arrived on site for a dryer that is making sounds as the drum turns. Inspected unit and work area. Confirmed the customers complaint and found the left side wall in Denton the N-word causing the basket in drum to scrape against the cabinet as it was spinning. Found the bottom side of the dryer had been in dented at the bottom as if somebody had dropped the unit. Fixed indentation on the cabinet and tested the unit. The unit began to work as designed with no abnormal sounds. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Mount Calm, TX 76673
Jonathan M
Job Details: 10/29/2021
Arrived on site for a dryer that is not heating. Inspected unit and work area. Confirmed the customers complaint and check voltage to the unit. Found proper voltage going to the unit. Checked all heating elements and found the thermal cut off open. Replaced the thermal cut off and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Temple, TX 76504
Tali W
Job Details: 10/29/2021
"On site for dryer being noisy during operation. Started unit. Found screw stuck between front felt liner causing noise when drum rotates. Also, found idler pulley noisy during operation. Removed screw, replaced idler pulley and added sound dampening pads to bottom of unit around pulley. Informed customer to make sure pockets are emptied before starting cycle to prevent possible noise related concerns. Tested. Unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Killeen, TX 76549
Tyler
Job Details: 10/29/2021
Arrived on site for microwave making rattling noise. Upon arrival I ran multiple tests with a bowl of water back to back to try and replicate the noise. Customer also verified results along with me. I could not get unit to replicate and rattling or strange noises. I instructed the customer to run the unit over the weekend at random and record process if noise does return. Call complete
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near West, TX 76691
Jonathan M
Job Details: 10/29/2021
Arrived on site for a dishwasher that?s not heating. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Test of the unit and an auto test and everything worked as designed until I got to the heating portion of the unit. Found the heater would not heat at all. Removed the front door cover and checked continuity between the wire harness going down to the heater. Found it open. Checked connections underneath the unit and found everything connected. Ordering heater and high limit thermostat and the office will need to contact the customer about a return date due to out of stock parts. .; ordrng 1 W10518394 (heater) and 1 WP661566 (thermostat)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Dripping Springs, TX 78620
Jacob
Job Details: 10/29/2021
"Arrived onsite for unit leaking. Tested the unit and the unit did not leaking during a normal cycle, did not the front left foot in the unit was lower than the rest making the unit in leveled. Asked customer as to what was in the unit when washing, said there was more than half way of the tub with clothes. Let customer know to not put too much more than half way of clothes as that is considered the largest load and went ahead and re leveled the unit. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPB0
Near Austin, TX 78736
Kevin
Job Details: 10/29/2021
"Arrived on site and inspected MW for not heating and making loud noise. Found failed magnetron. Installed new magnetron, diode, and capacitor. Tested microwave and unit is now heating properly and not making loud noise. Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Austin, TX 78726
David Z
Job Details: 10/29/2021
"Arrived on site to install new cutter grid and clean unit. Replaced cutter grid and cleaned unit. Unit not filling due to water in harness. Advised to leave unit open for a day and retry and follow up if issue persists.
We serviced a
JENN-AIR VENTHOOD
Model JXW8536HS0
Near Austin, TX 78704
Scott
Job Details: 10/29/2021
Arrived on site for night light mode stuck on . Checked all connections all checked normal. Ordering UI control. CNOTE . Call to set return ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
David S
Job Details: 10/29/2021
Arrived on site to install previous diagnosed parts. I Installed new adjusters. I Installed a new sump and motor assembly. I reassembled the unit and tested it. It is working as designed job complete.
We serviced a
GE WASHER
Model WJSE4150B1WW
Near Kyle, TX 78640
Jacob
Job Details: 10/29/2021
"Arrived onsite for unit not draining. Did see that the unit did have water left in it. Upon further investigation, found that the drain pump was no good. Replaced drain pump. Tested unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Jarrell, TX 76537
Jonathan S
Job Details: 10/29/2021
Arrived on site for range not heating properly. Inspected unit and area. Tested operation and found no heat. Gained access to control and elements. Found burnt wire at bake element. Repaired wire harness and performed temperature test. Mead 1st 3 cycles and found average temperature at 360?. Did not calibrate unit due to customer felt that it was not getting hot enough before failure. All tested good.
We serviced a
GE WASHER
Model GTWP1800D1WW
Near Killeen, TX 76542
Tyler
Job Details: 10/29/2021
"Arrived on site for washer not functioning correctly. Upon arrival disassembled unit and immediately found that the tub seals had been leaking into the gear case shaft assembly as well as all over the drive pulley and rusting out the components underneath the washer I am formed customer findings and quoted them For the following part replacements: WH38X10019 (shaft assembly), WH07X10019 (pulley drive), WH2X1201 (4xscrews), WH2X1203 (drive nut), WH2X1198 (bearing), WH43X10032 (agi. Coupler), WH02X10383 (tub seal), WH02X10265 (spilt ring), WH2X1197 (washer/spacer), WH2X1194 (2x screws). Call complete ; ordrng 1 Cnote (Office please see att note)"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY1
Near Georgetown, TX 78626
Jimmy J.
Job Details: 10/29/2021
Arrived on site for LIGHTS AND CONTROL PANEL NOT WORKING--WAS WORKING YESTERDAY AND NOW JUST DEAD. Removed cover to junction box and tightened the wire nuts and heard the control click on. Unit powered on and began a cycle. I canceled the cycle and placed in diagnostics. No error codes came on. Removed wire nuts and rewrapped wires with wire nuts again to ensure they dont come loose again. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Georgetown, TX 78633
Lou
Job Details: 10/29/2021
"Arrived on site to inspect refrigerator tripping the breaker. Upon further inspection, I found the unit unplugged. Checked the breaker and found it to be a GFCI breaker and it was turned on. I placed my multimeter on the blue wire at the compressor to check amp draw from the compressor and then plugged the unit in. Customer advised that the unit would trip within approximately 5-10 seconds after plugging it in. The unit stayed on and the compressor amp reading was 1.3amps (within range). Customer also advised that they have seen the ice maker drilling water from the front of the tray area. When I removed the ice maker cover, I found water with rust inside. I tested the ice maker and it operated as designed except for the leak, which was coming from the motor area. I placed the unit in diagnostics and forced defrost and the unit operated as designed. I tested the other components and all are functioning properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AB1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and exchanged bulbs. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model MHWE200XW00
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for washer leaving black marks on clothes. Upon inspection found bellow having buildup throughout and getting on clothes. Recommended customer use affresh cleaning product in clean cycle but at this time the customer would like to replace the gasket.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Round Rock, TX 78664
Justin
Job Details: 10/29/2021
Arrived on site to install previously diagnosed parts. I installed the new timer and then ran the unit for several minutes. The unit was now running as designed and the timer was advancing. Call complete.
We serviced a
GE REFRIGERATOR
Model GSS25GGHECBB
Near Round Rock, TX 78664
Justin
Job Details: 10/29/2021
Arrived on site to install previously diagnosed parts. I installed the new paddle and spring. This dispenser is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78754
Taylor M
Job Details: 10/29/2021
"Arrived on site to re-diagnose dishwasher with no power, upon arriving I gained access to the control and replaced it, I gained access to the terminal block and found improper voltage at the terminal block, I found a switch routed to the power to the dishwasher and the garbage disposal in the inside of the cabinet and flipped it on, the unit is now operating properly as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of unit adding water into tub and UI not responding, found when unit plugged in the water valve would cycle on and off and UI not responding, I found failed main control. I replaced control, unit would power on, but could not test unit due to failed lid lock and strike, also ordering drain pump and pads, ordering parts. ; ordrng 1 W11091027 (Strike) and 1 W11032875 (Lid lock) and 1 W11259498 (Drain pump) and 4 W10688364 (Pads)s and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Salado, TX 76571
Tali W
Job Details: 10/29/2021
"On site to install previously diagnosed parts. Ran diag cycle. Unit stopped when attempting to go into spin and error code displayed F7E1 tachometer missing or wrong signal. Replaced ACU, encoder, UI harness. Ran diagnostics cycle and found same error code. Checked connections underneath unit. No change. Ordering actuator for return. Office to reschedule. ; ordrng 1 W10913953 (Actuator) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W11569161 (Lower harness) and 1 W11419692 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 10/29/2021
Arrived on site for door not opening all the way. Tested the unit and noticed it was missing pads. Installed pads and tested unit. Unit tested good. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Lakeway, TX 78734
Brandon
Job Details: 10/29/2021
"Arrived on site to replace gearcase, cam, and belt, after replacing all parts, unit tested good.
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for range with error code F1E0 internal board failure. Upon arrival code was confirmed. Accessed rear of unit for inspection.
We serviced a
KITCHENAID OVEN
Model KODC304ESS00
Near Austin, TX 78758
Justin
Job Details: 10/29/2021
"Arrived on site for a wall oven with the temps dropping after about 10-15 minutes of running. Upon arrival I found that the customer had preheat the unit and canceled it to change the temperature. I advised him that this reset the temp on the UI and this is why he saw the number drop. He had stated prior to the first appointment he had only had his cookies burn once, and had not experienced this with anything else. Due to this on the last service the temperature was adjusted down. I found the real concern was that after the last appointment he was having to run his cook times longer. I had found the unit was adjusted down -30?F. I walked the customer through how to calibrate the temperature in the tools, and advised that he may have to adjust it a bit to find the best setting for him. We adjusted the temps to only -5?F per customer request. I put the unit into diagnostics mode and found no stored error codes. I then activated each relay and found them running as designed. I powered down the unit at the breaker and gained access to the upper oven temperature sensor. I ohmd it out at room temp and found it at 1k, which is accurate. I found no mechanical failure on the unit. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW87HEDW1
Near Georgetown, TX 78626
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a washer that has odor issues. Found no failures to unit at this time and advised customer on best cycles and options for best performance. Also advised on clean washer cycle frequency of use. No leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WODA7EC0HZ01
Near Round Rock, TX 78681
David S
Job Details: 10/29/2021
"Arrived on site for console freezing. We have already replaced the console once, and the unit is hooked up to WiFi and a whirlpool application. I called techline and spoke to Travis, I advised Travis of the situation. We looked at the software version and found it on the latest update version 19.0.0. Travis contacted engineering, I provided the Said number to Travis. I received sr# 7732113234. Travis stated the unit is placed under a 30 day software review, and after 30 days the unit is still freezing to call customer service with the sr# provided before. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS31ES7JS01
Near Austin, TX 78749
Leonardo
Job Details: 10/29/2021
"Arrived onsite for oven not operating. Tested unit and bake,broil, and warm keys are not responding. Ordering console. Office to reschedule ; ordrd 1 W11367368 (Console)"
We serviced a
KENMORE DISHWASHER
Model 665.14793N510
Near Austin, TX 78731
David Z
Job Details: 10/29/2021
"Arrived on site to follow up dishwasher that is not latching the dispenser.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and found new basket warped and contacting the shaft during rotation. Adjusted basket to not contact shaft. Unit is now operating as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS0
Near Georgetown, TX 78628
Lou
Job Details: 10/29/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit on and going through a cycle but not making any ice. I placed my gauges on the unit and found that it has lost refrigerant. I found that the drier cap was wet inside on the gasket. I disassembled the unit and removed and replaced the non-UV drier and vacuumed the system. Unit held pressure. I installed 5.75oz of R134a refrigerant and monitored pressures. Pressures are good. I reassembled the unit and tested and unit is beginning to make ice. No water leaks observed during service, job completed."
We serviced a
KENMORE REFRIGERATOR
Model 106.577097
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for refrigerator not dispensing ice or water. Upon arrival tested unit. Found dispenser is working however pad assembly is worn down.
We serviced a
KITCHENAID RANGE
Model KESS907SWW06
Near Austin, TX 78759
Justin
Job Details: 10/29/2021
Arrived on site for a range not reaching preheat temps. I put the unit into diagnostics mode and found no stored error codes. I gained access to the back of the unit and found good voltage at the wall. I ohmd out both elements and found the baking element open. This indicates a bad bake element. I ohmd out the thermostat and sensor. Both read good. I found only the bad bake element.
We serviced a
GE REFRIGERATOR
Model PSC23SHTESS
Near Austin, TX 78734
Luis
Job Details: 10/29/2021
Arrived on site for dispenser issues. Tested ice dispenser,ice not dispensing,found ice stuck in chute,removed ice found damaged ice chute door,ordering a new ice door chute. ordrng 1 WR17X11653 (Dispenser door)"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Manchaca, TX 78652
Kevin
Job Details: 10/29/2021
"Arrived on site and replaced previously diagnosed part. Installed new igniter and tested unit. Unit tested good, job complete.
We serviced a
WHIRLPOOL DRYER
Model GEQ9800LW1
Near Lampasas, TX 76550
Tyler
Job Details: 10/29/2021
Arrived on site for dryer not heating. Upon arrival o confirmed complaint and found after further inspection that element shorted out due to a major clog within dryer itself. Call complete
We serviced a
WHIRLPOOL ICE MACHINE
Model GI1500PHW6
Near Lampasas, TX 76550
Tyler
Job Details: 10/29/2021
Arrived on site for ice machine needing previously diagnosed sealed system repair. Upon arrival installed needed equipment. Pulled vacuum for 20 minutes. Recharged system with 6.5os of refrigerant per manufacture design. Allowed unit to run for 35 minutes and found psi lvls at 0/150 and unit making ice on evap tray. Informed customer to give unit a full 24 hrs to fill bin with ic. Call complete
We serviced a
JENN-AIR OVEN
Model JMW2430WW00
Near Austin, TX 78703
Leonardo
Job Details: 10/29/2021
Arrived on site for unit starting then stopping . Tested unit for starting then stopping and found F8E0 slow speed fan. Replaced blower and tested unit to 350. Unit tested good. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS3
Near Georgetown, TX 78628
Lou
Job Details: 10/29/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to,the sump/motor assembly & heating element failures, I removed and replaced both parts and tested. Unit is operating as designed with no water leaks. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of unit not cooling in RC, customer defrosted unit on Monday or Tuesday and the unit has been cooling since, but he said there was ice build up on RC evaporator, I replaced both controls and set defrost to basic, unit tested good."
We serviced a
JENN-AIR OVEN
Model JJW3830DS02
Near Austin, TX 78737
Leonardo
Job Details: 10/29/2021
"Arrived on site for F2 E1 code keypad not working. Tested keypad and was not working and showed F2 E1. Unit needs control panel replaced.Tested unit both upper and lower ovens heated to 350. Job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB955FW1
Near Austin, TX 78737
Kevin
Job Details: 10/29/2021
"Arrived on site and inspected unit for water leaking. Found that the dryer is actually leaking, not the washer. Will need valve assembly to complete job, office to reschedule. ordrng 1 W11314437 (Drier steam valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/29/2021
Arrived on site for HOME CLOSES TODAY. DAMAGE TO BOTTOM OF THE DOOR PANEL. Took pictures of damage to bottom left corner of door panel. Removed door panel and installed new panel. Attached name plate to new door panel. Placed in diagnostics and no error codes came on. Set to drain to remove standing water. No leaks detected. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite for corrupted console and replaced console. Unit is now operating operating as designed. Advised customer on repair. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78731
David Z
Job Details: 10/29/2021
"Arrived on sire to diagnose refrigerator not cooling. On arrival customer let me know they had come out Monday and stuff in the FC had thawed out and some moisture was in the RC. On arrival the temps were normal, and ice bin was full of ice. Unit had begin cooling immediately after. Another company came out and said it was probably the sealed syste, and to call it in. I checked and found the compressor running and at normal temp. I found the clip on the start device had come off and the start device was hanging and barely making contact. Bent clip back to normal and reattached the start device. Unit is working as designed and I found no other failures or sealed system failure. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near McQueeney, TX 78123
Andrew
Job Details: 10/29/2021
"Arrived on site to test unit for excessive shaking, tested unit found suspension rods worn out, previous company was out and only replaced 1 suspension rod, replaced all suspension rods, tested unit, unit running as designed no leaks detected job complete."
We serviced a
FRIGIDAIRE OVEN
Model LFEW3026TFC
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of broken light socket, I replaced lamp assembly, unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Dale, TX 78616
Matthew
Job Details: 10/29/2021
"Arrived onsite for washer not spinning clothes all the way out. Upon arrival found unit with wet clothes and some standing water in tub. Noticed that the lid was not closed all the way. Closed lid and unit began to drain and spin. Canceled cycle. Put unit in diagnostics and found stored error code F5E2 lid lock fault, F8E1 long/ no fill. Unit is out doors exposed to the element. Improper flooring and drainage conditions. Drain line is also backed up. Lid does close with second effort due to debris from the elements clogging latch. Unit is functioning but lacking proper conditions. Conditions may limit the lifespan of components. Job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500EBS03
Near Lakeway, TX 78734
Brandon
Job Details: 10/29/2021
"Arrived on site to replace convection element, after replacing, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model WED86HEBW0
Near Lakeway, TX 78738
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of unit not heating, found failed heating element, I replaced element, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Luling, TX 78648
Noah D
Job Details: 10/29/2021
"Arrived on site to inspect unit for not spinning when cycling, upon inspection found the unit was cycling normally but couldnt lock and spin. Tested latch and found it failed. Replaced latch and all functions returned. Complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David S
Job Details: 10/29/2021
Arrived on site for spray arm being broken. I inspected the unit and work area. I found the 2nd level spray arm has fallen off. I inspected the plastic coupler and found it misshapen. I am ordering the spray arm assembly. The office will reschedule when we have an eta on the parts.; ordrng 1 W11545334 (2nd level spray arm assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW6200VW0
Near Georgetown, TX 78633
Cliff
Job Details: 10/29/2021
Arrived on site to diagnose a washer that is not cycling properly. Found inner basket seized on driveshaft preventing unit from agitating.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Dale, TX 78616
Matthew
Job Details: 10/29/2021
"Arrived onsite for washer stuck in drain cycle. Upon arrival unit was unplugged. Plugged unit in and drain pump kicked on. Canceled unit and did stop pump. Put unit in diagnostics and four error code for off balance load. Cleared code and tested. Ran auto test and passed without error. Filled unit and activated drain pump and unit draining properly. Reset and calibrated unit. Could not duplicate any issues. Unit is functioning properly. If symptoms persist and off balance load occurs again. Recommend returning with suspension rods, control and pump. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
David S
Job Details: 10/29/2021
"Arrived on site for dryer over heating and smoking. I inspected the unit and work area. I gained access to the heater and found the case covered in lint. I cleared the lint from the unit. I tested the heating element, thermistors, fuse and cutoff. I found all in good working order. I ran the unit a timed dry. I watched the heating element and confirmed it is cycling on and off. I spoke with the customer about my findings.Job complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Austin, TX 78702
Scott
Job Details: 10/29/2021
Arrived on site for drain keeps running . Did 5 second reset with start button . Ran diagnostics for long or no fill error . Ran test valves are working properly and unit is draining . Unit did not agitate at all. also making funny noises in spin . Replaced cam and actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete.; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Splutch and cam)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Georgetown, TX 78628
Lou
Job Details: 10/29/2021
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested. The unit valve, recirculating pump, reservoir drain pump all operated a designed. The grid cutter is showing good voltage. When I tested the compressor/condenser fan, they operated as designed, but when I tested the hot gas valve, refrigerant blew out of the unit from the top right back corner. I advised the customer that the unit needs a sealed system repair consisting of compressor, drier, access valve, and evaporator. I will return with all prescreened parts an office to schedule return service. ; ordrng 1 WPW10605286 (Compressor kit) and 1 W10843121 (NON UV DRIER) and 1 W11506635 (Access valve) and 1 WPW10218037 (Evaporator) and 1 WPW10534030 (Hot gas valve) and 1 CNOTE (3 hour job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78628
Jonathan S
Job Details: 10/29/2021
"Arrived on site to install previous diagnosed parts. Removed loud condenser fan and installed new. Added more sounds pads to condenser. Powered unit on and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS
Near Lockhart, TX 78644
Matthew
Job Details: 10/29/2021
Arrived onsite for upper blower fan not functioning. Upon arrival put unit in diagnostics and found no stored error codes. Ran diagnostics test on components and both fans are working. Ran a normal bake function at 350 degrees and upper fan did energize. After canceling bake the fan remained on for cool down period. Notified customer that Without fan functioning the unit will cutoff as to not risk overheating. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78745
Kevin
Job Details: 10/29/2021
"Arrived on site and inspected unit for squeaking noise. Ran unit through diagnostics and during spin cycle the unit made schreeching noise. Found oil leaking underneath from Gearcase. Replaced gearcase, cam, belt, and actuator."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Briarcliff, TX 78669
Luis
Job Details: 10/29/2021
"Arrived on site for cooling complaint in fresh food section. Ran diagnostics thermistor passed,ran fan test weak air flow,ran defrost heater in fresh food compartment,heater powered on,changed defrost setting to basic. Defrost setting will now happen every 8 hrs compressor run time to prevent ice build up on evaporator and preventing ice from blocking air flow."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78745
Leonardo
Job Details: 10/29/2021
Arrived on site for unit with F8E4 code. Tested unit and found water in drip pan from installation. Cleared water. Tested unit.Unit tested good. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78702
Scott
Job Details: 10/29/2021
"Arrived on site for washer not spinning . Ran diagnostics, no error codes . Unit passed diagnostics. Customer commented on the noise when agitating, thought it was too quiet . Instructed normal. Noise . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 10/29/2021
"Arrived on site for Freezer is frosting over and melting on items in freezer. ice maker - Ice is coming out crushed and also has been coming out in several pieces stuck together. COOLING-PRODUCING FROST/ICE, ICE MAKER-UNKNOWN ISSUE WITH ICE MAKER. Upon arrival no frost was found in freezer. Inspected evaporator cover and it looked good. Customer stated frost and ice had accumulated on the left side rail. Tested freezer door to ensure it was opening and closing properly and it was. Showed customer the importance of opening and closing the freezer door from the center of the handle and not the left or right side of the handle to prevent putting strain on the rails. Explained most times frost and ice in these areas is caused by a bad seal from the gasket. Inspected freezer door gasket and it was getting a good seal. Told customer the freezer was more than likely left open for a period of time and allowed frost and ice to accumulate over the rail and door cavity. Once it went into defrost mode the ice and frost all melted away. Checked ice bin and it was completely full of ice. Tested ice and water dispenser and they are working as designed. Checked temps at UI and fridge and freezer are both set to recommended. Asked customer to dump ice bin once a month to prevent ice from clumping and creating blocks. Showed customer how to reset filter at UI once theyve replaced it by selecting options, reset filter, and confirm. Fridge cooling as designed. No repair needed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Temple, TX 76502
Tali W
Job Details: 10/29/2021
"On site for dishwasher not draining and not drying. Confirmed complaint. Ran diag cycle, no errors, and confirmed operation of heating element. Found drain hose routed around the outside of back feet and twisted causing slow draining. Replaced drain hoses and routed correctly between back feet to prevent any kinks. Ran another diag cycle. No leaks after repairs. Informed customer about using rinse aid. It takes about 90 washes using rinse aid to coat plastic tub of unit and helps water runoff dishes to aid in the drying cycle. For the odor, I added citric acid granules and started heavy hi temp wash. Also, found unit wasnt installed with outer tub sound insulation (which is included in the parts breakdown. Advised customer to contact builder of home (new build) for the issue and wrote down insulation part number in leave behind. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 10/29/2021
Arrived onsite and replaced dryer cord that had shorted to ground with new cord provided by customer. Did not need new block to repair. All else checks good. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WGD5620HW1
Near Austin, TX 78749
Kevin
Job Details: 10/29/2021
"Arrived on site and inspected dryer and found noise while running, added foil tape between motor mount and base but after reassembling issue is still present. Will need to bring back all possible parts to address issue; ordrng 1 W11481730 (Bracket) and 1 W11086656 (Motor) and 1 WPW10211911 (Housing) and 1 W10837240 (Bracket) and 1 W11373810 (Seal) and 1 6soundpads"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 10/29/2021
Arrived on site for SHAKES AND HARD VIBRATES DURING SPIN CYCLE - EVEN THE HOSES ARE SHAKING - NO ERROR CODES OR MSGS. Placed in diagnostics and no error codes came on. Placed in high speed spin and it spun as designed. Placed in agitation and it agitated as designed. Inspected actuator and it was engaged into the splutch correctly. Went over loading instructions with customer. She stated she loaded a comforter by wrapping it around instead of a loose heap. I recommended any comforters be taken to the cleaners or loading the comforter with towels in loose heaps to see if the washer can take her size comforter. Recommended researching the different cycles based on the clothes shes washing. She stated she tried looking online but didnt see all the cycles listed that her washer has. Washer working as designed. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFG114SVQ0
Near Austin, TX 78759
David Z
Job Details: 10/29/2021
Arrived on site to diagnose range that had one knob that would not turn. Found valve seized and not moving.Shut off gas and replaced valve. Turned gas back on and tested. Verified unit is lighting as designed with no further issues.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78734
Brandon
Job Details: 10/29/2021
"Arrived on site for customer complaint of unit not starting, found broken door switch, I replaced switch, unit tested good.