Service History 221 - Appliance Express

We serviced a

LG DRYER

Model DLEX3700V/00

Near Georgetown, TX 78633

David Z

Job Details: 06/30/2023

"Arrived on site to diagnose dryer that was popping the breaker periodically. Customer advised that unit was not fully compatible with new style breakers (GFCI). I ran an Amp draw on the unit after confirming proper wiring hookups. Breaker is 30a. I monitored Amp draw under load, and with a towel load. I found the unit did not draw over 27a max when it was fully loaded and hot, indicating the tripping breaker is likely due to known incompatibility with GFCI breakers. Unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Robinson, TX 76706

Jonathan M

Job Details: 06/30/2023

Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that most loads seem to go off balance no matter what she does whether it is a light or a heavy duty load. Ran the unit through diagnostics and could not get the unit to spin abnormally. Tested the shocks and found the shocks a little bit loose. Checked in on Ethan and did find the shocks a little worn. Replaced the shocks and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL OVEN

Model MGT8800FZ00

Near Buda, TX 78610

Matthew

Job Details: 06/30/2023

Arrived onsite to replace faulty valve. While attempting repair found valve was bent causing a gap in the valve tube. Sent pictures to office. Will need to reorder valve . Office to inspect valve before appointment.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Austin, TX 78735

Scott

Job Details: 06/30/2023

"Arrived on site for oven not heating or only getting to 180. Ran diagnostics , no error codes . Pulled unit out and checked bake and broil elements . Both checked normal. Did find sensor off on resistance readings . Replaced sensor (W10859573) . Ran preheat , checked voltage while heating . Unit heating properly . No other issues found . ; ordrng 1 W10859573 (Sensor probe)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near New Braunfels, TX 78132

Andrew

Job Details: 06/30/2023

Arrived on site to test unit for lights not working. Replaced all modules using s-code S84638. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, TX 78130

Andrew

Job Details: 06/30/2023

"Arrived on site to test unit for error f1e1. Verified error and replaced control, tested to 350 with no issues. Job complete."

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Georgetown, TX 78633

David Z

Job Details: 06/30/2023

Arrived on site to follow up on washer gearcase repair. I was able to separate the washplate from the gearcase shaft using a hammer and punch. Had to heat and hammer out gearcase due to excessive rust. I was able to install a near gearcase and verified proper function. Repair completed. No water leaks found.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, TX 78660

Kimo

Job Details: 06/30/2023

Arrived onsite for a dryer that is making a rattling noise. Upon inspection I found that the noise was coming from a foreign object that was stuck in the blower wheel housing I removed the object and tested the unit and found the unit operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ4

Near Pflugerville, TX 78660

Kimo

Job Details: 06/30/2023

"Arrived onsite for a MW that exploded upon inspection I found that the door glass was cracked and shattered see pictures, the door will need to be replaced to repair the unit. I connected safety and told them of my findings ; ordrng 1 W11117588 (DOOR/MW)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5FSAXVY01

Near Kyle, TX 78640

Joe Z

Job Details: 06/30/2023

"Arrived on site for not cooling. Upon arrival inspected unit and is cooling Corey . Customer states that the issue is unit has continued icemaker issues. Found ice container is frozen and stuck . Thawed ice enough to remove container and ice maker. Found ice maker is missing fill cup insert ( uploaded picture on SD)and causing water to miss ice tray and pour into other components. Need to replace fill cup. Order fill cup, along with icemaker and fill tube office to reschedule ; ordrng 1 WPW10121434 (Fill cup insert) and 1 WPW10190981 (Icemaker) and 1 W11415785 (Water tube)"

We serviced a

AMANA RANGE

Model AGR6603SFW7

Near Lampasas, TX 76550

Tyler

Job Details: 06/30/2023

Arrived on site for sparking when not in use. Upon arrival confirmed issue and found knob switchs all working as designed. Replaced spark module and found igniters on cooktop quit sparking randomly. Tested range and found it working as designed. Call complete ; ordrng 1 Cnote (Tg needs to call safety!)

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Red Rock, TX 78662

Andrey

Job Details: 06/30/2023

"Arrived on site to replace previously diagnosed RH And Center value manifolds replaced and tested all joints with bubble solution and gas detector, and found leak is no longer there, unit is running as designed, job complete"

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS3

Near Austin, TX 78737

Scott

Job Details: 06/30/2023

Arrived on site for vent not performing . Ran flow test and unit is venting properly . Did recommend cleaning greas filters . . Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78757

Paul

Job Details: 06/30/2023

"Arrived onsite for a refrigerator with the LEDs not working. On arrival I found all the LED lights working as designed. The customer stated when he called in he told the call taker the lights on the deli UI were not working and the unit trips the breaker at least once a day. I found the orange wire in the deli harness broken. I found digits missing on the main UI and when selections were made the breaker would trip. The customer also stated the upper pan in the freezer keeps popping off because the bracket comes off the left side. I found the bin door and sides broken and the bin not fitting in the slides correctly. Ordering parts authorization, W11131390 Bracket LH, W11161915 Bracket RH, W11387053 Freezer bin, W11170612 wire harness, W11330971 UI control. Office to RS.; ordrng 1 W11131390 (Bracket LH) and 1 W11161915 (Bracket RH) and 1 W11170612 (Wire harness) and 1 W11387053 (Freezer Bin) and 1 W11330971 (UI control) and 1 PartsAuthorization (Parts Authorization)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Pflugerville, TX 78660

Kimo

Job Details: 06/30/2023

"Arrived onsite for a rang with a front left burner that takes too long to ignite and at times would not, upon inspection I found the to be true I adjusted the burner and the cap and found no change I am ordering the burner head and cap. Office to reschedule ; ordrng 1 WPW10515455 (BURNR-HEAD) and 1 WPW10183368 (CAP-BURNER)"

We serviced a

JENN-AIR MICROWAVE

Model JMC3415ES02

Near Leander, TX 78641

Maurice R

Job Details: 06/30/2023

Arrived onsite for previously diagnosed parts. Installed the turntable motor. Tested the unit for 2 minutes and test the heat of the water at the end of the w minutes. It was 196? the unit is operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Leander, TX 78641

Maurice R

Job Details: 06/30/2023

Arrived onsite for IM not working. On inspection found that the IM is working but was not dispensing ice. On further inspection found that the ice was clumped together and not allowing the cubes to come out. I broke the ice up and now the cubes are being dispense out of the dispenser. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Kempner, TX 76539

Tyler

Job Details: 06/30/2023

"Arrived on site for refrigerator freezing and clumping ice in ice bin and not allowing it to dispense. Upon arrival confirmed issue and found ice door seperator WPW10353552 leaking air into ice bin as well as WPW10351019 extension, WPW10378254 bail arm missing from unit and causing it to over fill. Replaced WPW10353552 seperator and found leak gone and will need office to reschedule once availability of parts is known.; ordrng 1 WPW10351019 (Bail arm extension) and 1 WPW10378254 (Bail arm)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Leander, TX 78641

Maurice R

Job Details: 06/30/2023

Arrived onsite for previously diagnosed parts. Installed the mounting brackets on the dishwasher due to it being unsafe not to have the unit mount to the cabinets. The unit is operating as designed and no water leaks detected during service.

We serviced a

MAYTAG REFRIGERATOR

Model MBL2256KES

Near Austin, TX 78748

Luis

Job Details: 06/30/2023

"Arrived on site for cooling issue in fresh food section. No ice build up on evaporator cover fan running diagnosed a defective control,replaced control powered unit on compressor and fans powered on checked air flow good. used 1 WPW10503278 (Control) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near Liberty Hill, TX 78642

Lou

Job Details: 06/30/2023

"Arrived on site to inspect dishwasher spray arms not working. Upon further inspection, I placed the unit in diagnostics showing error codes F4E3, F7E1 & F8E2. Cleared the codes and continued with testing. Once the unit dispensed water into the tub, the sump/motor assembly failed to come on (F4E3). I advanced through testing and the dispenser and element operated as designed and the drain pump struggled to pump the water out (F8E2). I advised the tenant of my findings.No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78754

Vincent

Job Details: 06/30/2023

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit not heating. Found the vent not flowing properly. I also found the cutoff thermostat open. Replaced the part needed and tested unit is now heating as designed. I explained to customer they need to get someone out to clean the vent. I advised the customer not to use the dryer. Job completed."

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA01

Near Horseshoe Bay, TX 78657

Lou

Job Details: 06/30/2023

"Arrived on site to inspect ice machine not making ice. Upon further inspection, turned the unit and tested in diagnostics and found all components operating as designed except for the heat valve not staying on long enough. Ran the unit through a normal cycle and tested voltage to the heat valve solenoid and got 122V, but it s not staying on long enough to make the slab of ice sweat and slide off the evaporator and the recirculating pump will come on and the water flow pushes the slab off the evaporator onto the grid cutter. I am ordering the solenoid, gas valve, main control, pump harness, compressor, non-UV drier, access valve, evaporator, and CNOTE-2 HOUR JOB and office to schedule return service. Unit left turned off and no water leaks observed during service.; ordrng 1 WPW10218037 (Evaporator) and 1 W11126268 (Pump harness) and 1 W11034363 (Main control) and 1 WPW10605286 (Compressor kit) and 1 TJ90SF8404 (Access valve) and 1 W10843121 (Non UV drier) and 1 WP759113 (Gas valve) and 1 WPW10206473 (Solenoid) and 1 CNOTE (2 HOUR JOB)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Austin, TX 78737

Luis

Job Details: 06/30/2023

Arrived on site for no ice. Removed bucket found crimped water line repaired line ran icemaker test passed harvest icemaker filled with water

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near New Braunfels, TX 78130

Andrew

Job Details: 06/30/2023

Arrived on site to test unit for no ice production. Struggled with ice bin for about a hour and unable to remove without causing damage. Customer stated she would contact JennAir as its been an ongoing issue with ice bin and ice maker.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Georgetown, TX 78626

Gerry C

Job Details: 06/30/2023

"ART308FFDM10 Arrived to inspect no ice. I found the harness disconnected at the mid point and corrected. During testing, I found the water supply line at the back of the ice maker inlet was spraying. I removed a damaged section of line and reinstalled into the dispenser assembly. I tested and the unit operated as designed. No leaks observed after repair completed."

We serviced a

MAYTAG WASHER

Model MVW7232HC1

Near Austin, TX 78732

Paul

Job Details: 06/30/2023

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the strike and ran the auto service cycle. The machine completed the cycle and is working as designed. Call complete.

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Georgetown, TX 78626

Gerry C

Job Details: 06/30/2023

"AER6303MMS0 Arrived to inspect breaker tripping. I tested to 425?F and the breaker did not trip on this unit. Engaging all cooktop burners and verifying current to the back element, simultaneously, did not trip the breaker either. I removed the rear panels and checked wiring and found no issues. Amp draw on bake ranged between 11 and 15 amps, depending which element the unit was utilizing during preheat, and then 11 amps for the bake element during normal cycling. With all top burners operating, 38 amps was the highest current draw and well within the range of the VAC supply. Operational test good."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Bartlett, TX 76511

David Z

Job Details: 06/30/2023

"Arrived on site to diagnose dishwasher that was leaking when in use. I examined the unit and found flood switch had some water, which has dried out. When i ran the unit I found it was largely full of bubbles and soap suds, which look like dish detergent had also been used. Leak looks to be caused by the massive soap buildup. I ran and drained the unit 3 timed to break down the soap buildup, and unit should work properly now. Repair completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Georgetown, TX 78628

David Z

Job Details: 06/30/2023

"Arrived on site to install water line to refrigerator. On arrival spoke with maintenance and advised we can install a line, but we have to charge for the line part. They declined purchasing the part and will resolve with their construction folks. Call completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Luling, TX 78648

Andrey

Job Details: 06/30/2023

"Arrived on site to test unit for no lights, tested unit found broken door switch, replaced and tested, unit is now functioning as designed, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Canyon Lake, TX 78130

Andrew

Job Details: 06/30/2023

Arrived on site to test unit for frost building up in FC and freezing evap over. Immediately noticed excessive separation between center mullion and cabinet. Upon further inspection noticed bottom right of FC door gasket not sealing due to bent mullion. Submitted findings to Techline and was advised unit would be sent for review for manufacturer defect. Job complete. SR#7736753804

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78754

Vincent

Job Details: 06/30/2023

Arrived on site to unit 1410 for a dryer that would not tumble. Tested unit and found that the belt had slipped off. Installed the belt correctly and tested unit is now operating as designed. Job completed.

We serviced a

GE REFRIGERATOR

Model GNS23GGHBFBB

Near Georgetown, TX 78628

Lou

Job Details: 06/30/2023

"Arrived on site to inspect refrigerator with water collecting in the ice bin. Upon further inspection, I found the ice bin with water in it and the customer had a towel at the back left side of the FC section catching the leaking water as well. I disassembled the FC section and found the ice maker tray dripping water at the back right corner. I removed the ice maker and found water running out of the fill tube (photo). I pulled the unit out and attempted to turn the water off at the valve at the wall and found the valve not able to turn. I advised the customer of the situation and I reassembled the FC section and the customer placed a bucket in the drawer to catch the water. ordrng 1 WR57X33326 (Valve) and 1 CNOTE (SCHEDULE ASAP AS VALVE UNABLE TO TURN OFF AT WALL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near New Braunfels, TX 78130

Andrew

Job Details: 06/30/2023

"Arrived on site to test unit for no ice dispensing. Found ice container coupling broken. Also found coupling retention broken on chute. Spoke with SR and verified retention plate comes with chute assembly. Recommend ice container, bottom coupling and chute. Office to reschedule. ; ordrng 1 W11573761 (Chute) and 1 W11347840 (Ice container)"

We serviced a

WHIRLPOOL RANGE

Model WFG770H0FZ0

Near Kempner, TX 76539

Tyler

Job Details: 06/30/2023

Arrived on site for range with burners not adjusted right and knob loose. Upon arrival confirmed issue and found front right burner knob cracked around retainer clip. Was able to adjust knob and keep it from slipping and made sure flame height was at safest max setting. Unit working as designed call complete

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Austin, TX 78748

Matthew

Job Details: 06/30/2023

Arrived onsite for failed bellow. Upon arrival inspected unit. Found bellow failed and is leaking water . Replaced and tested. Unit is functioning properly. Job complete

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Lakeway, TX 78734

Scott

Job Details: 06/30/2023

"Arrived on site for suds error code . Ran diagnostics unit is filling properly . When draining pump is making a very loud rattling noise . Unit is stacked ,will need second tech . No water leaks detected at this time. Call to set return ; ordrng 1 2ndman"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FBS03

Near Spicewood, TX 78669

Scott

Job Details: 06/30/2023

"Arrived on site , replaced icemaker . Ran harvest . All checked normal. No water leaks detected at this time. Job complete .

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Dale, TX 78616

Andrey

Job Details: 06/30/2023

"Arrived on site to replace previously diagnosed cabinet, suspension, shield, motor and belt, replaced parts and noticed that cam and capacitor where all so damaged, gear case is leaking oil, due to extensive damage to the unit replaced gear case as precautionary, unit is located in garage so was not able to run a full diagnostics after repair, but unit is agitating and spinning as designed, job complete at this time"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Kyle, TX 78640

Joe Z

Job Details: 06/30/2023

Arrived on site for not operating. Upon arrival test unit and ui is not responding. Tried diagnostics and cannot get in. Error code F2-E2 ui cannot communicate with control now appears. Removed panel for inspection. Found harness between ui and control is corroded and has caused ui and control to fail. Need to replace control and ui. Ordering ui. Office to reschedule ; ordrng 1 W11368911 (Ui)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Georgetown, TX 78626

Gerry C

Job Details: 06/30/2023

"WMH32519HZ07 Arrived to inspect noise issue. I found during heating functions, the unit would intermittently make a rattle sound. I removed and replaced the magnetron, capacitor and diode and tested. The issue was resolved and I could not make the sound come back through many tests. Operational test good."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Austin, TX 78731

Paul

Job Details: 06/30/2023

Arrived onsite for a washer that leaks water in the basket when its off. On arrival I found the basket dry and that valve completely closing. I tested the valve multiple times and found it closing properly. I showed the customer how the water enters the machine and explained if you put your hand on the faucet and press up water will run out for a little bit and stop. I explained that when the valves leak they would find water in the basket when loading clothes or if if it filled up high enough the drain pump would turn on when the machine is off. I went over detergent use and loading with the customer. The machine is working as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Pflugerville, TX 78660

Kimo

Job Details: 06/30/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new cam and cap and tested the unit and found the unit operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78757

Paul

Job Details: 06/30/2023

Arrived onsite for a range with all the burners clicking when one is on. I tested the range and found all the burners working correctly. I explained to the customer that when one of the open top burners is turned on they all spark until the one that is turned on lights the burner and the knob is turned to the high setting or lower. I called the safety team and spoke with Steve SR# 7736713471 giving him my findings. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HV07

Near Leander, TX 78641

Maurice R

Job Details: 06/30/2023

"Arrived onsite for MW with no power. On inspection found the outlet had 125vac. Gain access to the MV and found the fuse was blown. Then tested the cavity sensor and it was open. I then check the interlock and they good, tested the filter board, the magnetron thermal fuse it was good the magnetron was good, the transformer was good. Ordering a cavity sensor. ; ordrng 1 W10269232 (Cavity sensor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lockhart, TX 78644

Andrey

Job Details: 06/30/2023

"Arrived on site to test unit for no lights in RC, tested unit found FC light module shorted, replaced module and all light returned to normal operation, unit is now running as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Round Rock, TX 78664

Gerry C

Job Details: 06/30/2023

"WRX735SDHZ04 Arrived to instal previously diagnosed and ordered parts. I removed and replaced both RC door gaskets after re-forming with heat. I removed and replaced the impeller, spacer and dispenser motor and tested. The unit was cooling as designed. No leaks observed during service."

We serviced a

GE REFRIGERATOR

Model PWE23KSKHSS

Near Austin, TX 78702

Luis

Job Details: 06/30/2023

"Arrived on site for no ice. Diagnosed a defective icemaker,replaced icemaker assembly part

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Austin, TX 78756

Vincent

Job Details: 06/30/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not latching. Tested unit and found a bad latch. Replaced part and tested. Unit is now operating as designed. Job completed

We serviced a

WHIRLPOOL DRYER

Model MED6500MBK0

Near Woodway, TX 76712

Jonathan M

Job Details: 06/30/2023

"On site for a dryer that has a blown terminal block. Inspected unit and work area. Did confirm the customers complaint and found the power cord was also damage. Found the installation on this unit had been completely wrong, and that the power cords connectors were not attached to the nuts on the terminal block that theyre supposed to. They were screwed into where the foldable tabs that are supposed to set the terminal block in place or capped. It appeared that the Installers also did not add the wire clamp on the unit which intern caused the power cord to pull out of the terminal block and ground as soon as the dryer was pulled out. Replaced the terminal block and the customer advised they would like the power cord. Replaced the power cord and tested the unit. The unit big and he and operate as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78758

Vincent

Job Details: 06/30/2023

"Arrived on site for dishwasher, inspected unit and work area. Entered diagnostics and retrieved error code 4-3. Tested unit and found no wash motor operation.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Liberty Hill, TX 78642

Lou

Job Details: 06/30/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, TX 78130

Andrew

Job Details: 06/30/2023

"Arrived on site to test unit for not completing cycles. Found no stored error codes. Unit completed diagnostics with no issues. Recommend suspension, cam, belt, control and HMI board. Office to reschedule. ; ordrng 1 W11513246 (Control) and 1 W11481116 (UI board) and 1 W11665945 (HMI harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near Georgetown, TX 78626

Gerry C

Job Details: 06/30/2023

"WRS325SDHZ00 Arrived to inspect ice forming in FC chamber. I found the FC chamber had a mass of ice at the upper, mullion side corner. The gasket could not seal and after correcting refrigerator cabinet alignment, the gasket could then seal with the cabinet. I applied MFG approved/supplied sealant to the FC and RC door openings to facilitate sealing. The defrost system had engaged during service and I verified the evaporator was not encased in frost. Operational test good, no leaks observed during service."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 06/30/2023

"Arrived onsite for dryer making a squealing noise. On inspection ran the dryer for 5 minutes and never heard a noise. The drum was moving up down while spinning. I gained access to the dryer found the pulley was not free spinning, the wheels and the belt looked good. I replaced them all with the repair kit. I then ran the dryer for 10 minutes trying to get to squeal but had no luck. I never heard make a noise."

We serviced a

GE REFRIGERATOR

Model GSS25GGHECBB

Near Temple, TX 76504

Tyler

Job Details: 06/30/2023

"Arrived on site for refrigerator ICE MAKER IS NOT WORKING, gasket torn and ice build up on shelves. Upon arrival customer had already cleared fc and removed ice from shelves and I couldnt pinpoint any exact cause. Found ice bucket full and dispenser working as designed.also found gasket just needed a small push into place but was work8ng as designed.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near San Marcos, TX 78666

Joe Z

Job Details: 06/30/2023

Arrived on site to install previously ordered parts. Unit only needed knob. Test unit and is operas designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Horseshoe Bay, TX 78657

Lou

Job Details: 06/30/2023

"Arrived on site to inspect refrigerator not dispensing water and not making ice. Upon further inspection, I tested the water dispenser and no water dispensed but I could hear the dual valve getting energized. Pulled the unit out onto my floor protector and found the inlet valve not plugged in. Plugged the valve in and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Kyle, TX 78640

Joe Z

Job Details: 06/30/2023

Arrived on site for oven not igniting. Upon arrival test unit and ignitor is not energizing. Inspected ignitor and resistance is correct. Not getting 120v at ignitor when call for bake is made. Am getting 120v at control. Found relay not sending 120v to ignitor during call for bake or broil. Need to replace control. Ordering control. Office to reschedule ; ordrng 1 W11620481 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Pflugerville, TX 78660

Kimo

Job Details: 06/30/2023

Arrived onsite for washer that seems to be off balance. Upon inspection I found no codes stored in the units memory. I ran the unit in diag mode and found that the unit shuck a bit in spin. Upon further inspection I found that the unit was not leveling properly so I adjusted the unit and tested the unit several times and found that the unit operating as designed now.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Liberty Hill, TX 78642

Maurice R

Job Details: 06/30/2023

Arrived onsite for refrigerator door swinging open hard. On inspection the front rollers were all the way down making the refrigerator lean forward. I adjusted the rollers so the door would stay open when at a 90? angle. The door now will stays open at a 90? angle. No water leaks detected during service.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Robinson, TX 76706

Jonathan M

Job Details: 06/30/2023

Arrived on site for a dryer that has no power. Inspected unit and work area. The customer advised that the unit went out during the electrical storm that came through and has not really work cents. Check voltage to the unit and found proper voltage. Check voltage from the timer when the press start button was being crushed and found no voltage coming from the timer. Replaced the timer and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near New Braunfels, TX 78130

Andrew

Job Details: 06/30/2023

Arrived on site and replaced FC door gasket and both RC gaskets and formed with heat gun. Filled gap between liner and cabinet with silicone. Unit working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Maxwell, TX 78656

Andrey

Job Details: 06/30/2023

"Arrived on site to test unit for loud rattling noise, tested unit found felt on the front panel is extremely loose causing the drum bearings to get caught in it ceasing up the drum and wearing out belt and pulley, replaced parts from repair kit, secured felt seal with adhesive, tested unit is now running as designed, advised customer not to use for next 24 hours to let adhesive dry, if this issue persists then replacing front panel seal would be the next step, at this time job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Austin, TX 78732

Paul

Job Details: 06/30/2023

Arrived onsite for a refrigerator not making ice. I found the ice bucket completely full of mostly old bridged together ice that was binding the auger along with some new cubes in the top of the ice bucket. I found the temp in the FC and icebox good. All thermistors tested good and there is good air flow from the fan. I removed the old ice from the bucket and tested the icemaker in a harvest and a fill cycle. Both test worked as designed. The customer stated her husband had filled the ice bin up with ice from another refrigerator and wanted the icemaker replaced.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Marble Falls, TX 78654

Lou

Job Details: 06/30/2023

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the RC=38-39 on setting of 37 and FC=5 degrees on setting of 0. Placed unit in diagnostics and checked error codes and found FAE1-Refrigerator Compartment or Main Evaporator Fan. I tested the evap fan and its operating as designed. I contacted techline and spoke to Kurt and advised of the complaint, history and my findings. Kurt recommended replacing the UI and ACU (hv control) and advised that all documents is going to previous SR#7736029067. I advised the customer of my conversation with techline and am ordering the UI, hv control and CNOTE-AUTHORIZATION. Office to schedule return service. Returning tech to replace UI and hv control.; ordrng 1 W11664671 (UI) and 1 CNOTE (AUTHORIZATION)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78748

Matthew

Job Details: 06/30/2023

Arrived onsite for unit with damage control. Found control panel was dented. Replaced panel and tested. Unit is functioning properly. Job complete

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Round Rock, TX 78681

Paul

Job Details: 06/30/2023

"Arrived onsite for a wall oven that is not browning correctly on the bottom of product. The customer stated the ovens, mainly the top oven doesnt seem to be getting hot enough. I tested temps and found the upper oven averaging 356 degrees and running a little warmer. I set the offset on the lower oven to 0 and found it averaging 355 degrees. I went over loading product with the customer and preheat times for product. The ovens are working as designed. All complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Pflugerville, TX 78660

Kimo

Job Details: 06/30/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new door control and control pad. And tested the unit and found unit operating as designed job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Robinson, TX 76706

Jonathan M

Job Details: 06/30/2023

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, start device, dryer, and access valve and charge the unit up with nitrogen. Found no leaks present for over 15 minutes. Vacuumed down the unit and pressure is held for 15 minutes. Charged the unit up with 47 g of R600 refrigerant. Tested the unit in the end I began to cooling operate as designed. Call complete.; used 1 W11506635 (Access valve), and 1 WPW10143759 (Drier) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Lampasas, TX 76550

Tyler

Job Details: 06/30/2023

Arrived on site for refrigerator not making ice in fc compartment. Upon arrival confirmed issue and found blue single wire to ice maker broken in harness. Raptured harness connection and found ice maker working as designed. Call complete

We serviced a

WHIRLPOOL FREEZER

Model MFX2676FRZ00

Near Liberty Hill, TX 78642

Lou

Job Details: 06/30/2023

"Arrived on site to inspect refrigerator leaking water and the bottom of the freezer is frozen. Upon further inspection, I found a slab of ice on the bottom of the FC section and water leaking from the bottom left side of the FC door. I disassembled the FC section and removed the slab of ice then pulled the unit out and inspected the drain tube at the back of the unit. I found the tube clogged and leaking water at the top of the tube. Removed the tube and cleaned it out and re-installed and sealed the gap at the top of the tube with silicone. Using my steamer, I removed the ice from the FC evaporator drip pan.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI0FSAXVY012

Near Florence, TX 76527

David Z

Job Details: 06/30/2023

"Arrived on site to replace sealed system components to resolve restriction / no cool. Tapped dryer and evauacted system. Pressurized with nitrogen and blew out system. Replaced dryer and compressor. Ran vacuum for 30 minutes and verified pressures held. Charged to 5oz per specs. Verified pressures good and stayed good. Repair completed.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Austin, TX 78739

Scott

Job Details: 06/30/2023

"Arrived on site , replaced gearcase. Ran load calibration and test wash . All checked normal. No water leaks detected at this time. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WCG97US6DS00

Near Leander, TX 78641

Maurice R

Job Details: 06/29/2023

"Arrived onsite for flames that were yellow and orange. On inspection the cooktop was turn off, turn the gas back on and tested the system. Saw a few yellow flames from impurities in the gas. I adjust the burners to have high and a low flame, checked the regulator to make sure it was set for gas, it was. Pulled the middle burner head to look to see if there was any issues with the dual burner setup, found none. So it looks like there might have been impulse in the gas to cause this issue. No gas leak detected during service."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near New Braunfels, TX 78130

Andrew

Job Details: 06/29/2023

"Arrived on site to test unit for not completing cycles. Found gearcase seizing up. Replaced gearcase, actuator and run cap. Unit now advancing in wash cycles as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2023

Arrived on site to diagnose microwave oven combo with hanging element. Found element sagging due to no support. Installed element hanger and verified proper function. Repair completed.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Manor, TX 78653

Joe Z

Job Details: 06/29/2023

Arrived on site to install previously ordered parts. Replaced upper blower W11248652. Test unit by preheating both ovens to 350. Unit preheated and is operating as designed. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KMBD104GSS01

Near Briarcliff, TX 78669

Leonardo

Job Details: 06/29/2023

Arrived on site to test unit for unit not heating. Found door not closing correctly switches not making contact with door key. Adjusted switch holders test unit and unit test good job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Manor, TX 78653

Matthew

Job Details: 06/29/2023

"Arrived onsite for unit shaking violently. Upon arrival inspected unit. Found unit has caused damage to wall, floor, cabinet and adjacent dryer unit. Customer also has videos. Unit cabinet is crushed and tub is cracked. Unit will need to be a complete rebuild and set for 2 hrs. Ordering cabinet, tub, basket, gearcase, and suspension. Returning with all other prescreened parts. Office to reschedule for 2 hrs. ; ordrng 1 W10596395 (Cabinet) and 1 W11213957 (Leveling legs) and 1 W10371566 (Outer tub) and 1 W11172199 (Inner basket) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter screws) and 1 W11550886 (Tub ring) and 1 2hrs (2hrs)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBRA20EMBL

Near Austin, TX 78731

Luis

Job Details: 06/29/2023

"Arrived on site. Found broken right side end cap,replaced defective end cap tested function unit working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for no power, tested unit found unit not receiving any power, customer did make sure that the breaker was not tripped but the wrong one, range breaker in the high voltage panel was tripped, reset breaker, tested all components, inspected harness and terminal block and did not find any issues, unit is running as designed, advised customer to monitor and if it trips again replacing breaker would be the next step, job complete"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Leander, TX 78641

Maurice R

Job Details: 06/29/2023

Arrived onsite for dryer not turning on. On inspection found the timer was bad and the breaker was tripped I flipped the breaker back on and tested the unit dryer was heating. Tested the thermal fuse it was open replaced it an retested. The unit is now operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ04

Near Austin, TX 78745

Luis

Job Details: 06/29/2023

"Arrived on site for no ice. Found no power to icemaker,power out of liner wall no power entering icemaker diagnosed unit will need icemaker with harness

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for scraping noise, tested unit found failed rear rollers, replaced from repair kit also on heavier loads drum is touching the right side, inspected side and found it dented in, pushed wall back out to and tested, unit is now running as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 06/29/2023

"Arrived onsite for low to no ice production. On inspection the fc was 7? took look at the coils and they were clogged, I cleaned the coils up and retest and the fc was 3? when I left. Ran the ice maker service test and it failed the home position test 2e error. I then forced a harvest and the ice maker dumped the ice and went to home position. Then called for a water fill and it filled the tray. Looked at the evap and there was no frost or ice buildup on it. Ordered a ice maker, office to schedule appointments once part arrives. No water leaks detected during service. ordrng 1 W11658802 (Ice maker assembly)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near Georgetown, TX 78633

David Z

Job Details: 06/29/2023

"Arrived on site to install previously diagnosed parts to resolve erroring dishwasher. Installed valve control and vent and retested. Verified unit is progressing properly now, but wash motor still not running. Installed new wash motor and verified all working as designed. Repair completed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Liberty Hill, TX 78642

Paul

Job Details: 06/29/2023

Arrived onsite for a wall oven that the door is not closing properly on and the vent trim is bent. I did find the outer door warped and I replaced it because of this but the main reason the door is not closing correctly is because the feet were never installed on the oven and it is setting on the cabinet and putting pressure on the flue duct. I showed this to the customer and showed them that when I pulled the oven out on my oven dolly the door close correctly. The customer is going to contact the builder and have the cabinet altered and the feet installed on the oven. I explained to the customer that the trim is considered cosmetic and only covered for the first 30 days. I explained they would either have to pay for it or get with Pulte to get a concession to get it covered. The nameplate wasnt shipped with the door so I am ordering it. Ordering W10839793 nameplate. RS for Wed 7/5.; ordrng 1 W10839793 (Nameplate)

We serviced a

KENMORE WASHER

Model 110.45872401G

Near Jarrell, TX 76537

Tyler

Job Details: 06/29/2023

Arrived on site for washer not completing cycles after final rinse and spin started and shows f02 and suds errors on display. After further testing I found drain motor would over heat to quickly and lock up and wouldnt finish draining water out. I made repair. Found unit could complete cycle and spin as designed with no leaks. Call complete

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW0

Near Riesel, TX 76682

Jonathan M

Job Details: 06/29/2023

"Arrived on site for a washing machine that is not washing clothes right and is making noises. Inspected unit and work area. The customer advised that the unit does not spin and has been making a noise. Checked the basket and found the basket wobbling when lifting up and down, indicating a failed hub. Remove the agitator and did confirm the hub was completely stripped. Replaced the hub and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL FREEZER

Model KUDF204KPA00

Near Austin, TX 78731

Luis

Job Details: 06/29/2023

"Arrived on site for no ice. Found no power to icemaker and lower harness,removed evaporator cover assembly found broken wire from liner to harness took picture called tech support sent pict to tech support. SR#7736744668"

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Dripping Springs, TX 78620

Kevin

Job Details: 06/29/2023

"Arrived on site and disassemble dryer and removed all lint from interior

We serviced a

AMANA DISHWASHER

Model ADB1400AGB3

Near San Marcos, TX 78666

Kevin

Job Details: 06/29/2023

"Arrived on site and found control board has failed, after replacing it found Dishwasher is on a combination AFCI/GFCI. Documented insulation with tech line, this is not recommended due to nuisance tripping. 7736751281"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ2

Near New Braunfels, TX 78130

Andrey

Job Details: 06/29/2023

"Arrived on site to test unit for no power test and found unit has power but control inside door is shorted do to constant moisture accumulation, ordering door replacement, office to reschedule ; ordrng 1 W11196131 (Door), states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Manor, TX 78653

Kimo

Job Details: 06/29/2023

Arrived onsite for MW that is not heating any more. Upon inspection I found the the mag looked good along with the wave guide but I did find the the diode had popped. I replaced it and tested the unit and tested the unit set time and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near San Marcos, TX 78666

Andrew

Job Details: 06/29/2023

Arrived on site and replaced diffuser and control per Techline recommendations. Advised to monitor. No leaks detected. Job complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRM02

Near Austin, TX 78744

Matthew

Job Details: 06/29/2023

Arrived onsite for unit evaporator freeing over and not cooling properly after last repair. Upon arrival inspected unit. Found drain pan is free and clear. Inspected and found evaporator thermistor out of range. Replaced harness and reassembled. Unit is functioning properly. Job complete

We serviced a

GE COOKTOP

Model CHS950P2M3S1

Near Tow, TX 78672

Paul

Job Details: 06/29/2023

"Arrived onsite for a range with the induction cooktop shutting down after a couple of seconds when any burner is selected. I found multiple stored error codes, F722, F100, F630, F640, F441, F443, F451, & F453. The ovens are working properly so the customer does not have a supply voltage issue. The module needs to be replaced and possibly the induction harness and the oven control. Ordering WB27X30357 CONTROL IND & GASKET, WB18X31599 main harness, WB18X31605 induction harness, WB27X41888 GLASS & TOUCH BOARD & parts authorization.; ordrng 1 WB27X30357 (CONTROL IND & GASKET) and 1 WB18X31599 (Main harness) and 1 WB18X31605 (Induction harness) and 1 WB27X41888 (GLASS & TOUCH BOARD) and 1 Partsauthorization (Parts authorization)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near Austin, TX 78731

Vincent

Job Details: 06/29/2023

"Arrived on site to install parts ordered, removed old spray arms and ran a cycle for about 3 min to clear the lines and then installed the new spar arms. Also cleaned the filter and screen. Tested unit and its now operating as designed. No leaks where observed during service."