We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Round Rock, TX 78681
David Z
Job Details: 02/28/2022
"Arrived on site to follow up on freezer door that isn't closing smoothly. Found door is sagging to the right, causing it to rub in the floor of the freezer. Replaced door and tested fit. Found it was still rubbing. Bent upper hinge to lean door up. Verified gasket is now sealing and door is not rubbing. No other adjustments I can find to make. Placed Tech Line call with Steve SR 7733071796. Adjustment to hinge should resolve issue fully. If door sags tech Line says to remove and relevel and replace the hinges and use a Dremel or tool to enlarge the holes on the hinge if cabinet is not damaged. Door is now sealing properly. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDW0
Near Austin, TX 78752
Joe Z
Job Details: 02/28/2022
"Arrived onsite for unit leaking water. Upon arrival unit was unplugged. Tenant Stated that she unplugged unit due to not operating and just making noise. Found noise is drain pump running continuously. Checked drain pump and was clear of blockage and ohmed at 16. Checked air trap and air trap is clear. Talked to PR and he had me check dc voltage from control to UI and only found 1.5 v. User interface does not have any lights lit or respond to any buttons pushed. PR recommended replacement of control. Also found water leaking from valve/hose. Customer will provide new fill hose. Need to replace control, pressure switch, and water valve just in case the valve threading i the problem and not the hose threading Office to reschedule ; ordrng 1 W11032117 (Control) and 1 WPW10448876 (Pressure switch)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78681
David Z
Job Details: 02/28/2022
Arrived on site to install new heater per SP W11540964. Installed new heater and verified no water damage it leaks present. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David Z
Job Details: 02/28/2022
"Arrived on site and spoke with customer over phone. Custer informed me that they had unplugged the unit for a night, and the noise was gone so there is nothing to look into / cancel artvice. Advised customer to take a video of noise and open the doors to see if they can track the source of the noise so we can diagnose. Customer will follow up if noise comes back and gets video. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXW00
Near Round Rock, TX 78681
David Z
Job Details: 02/28/2022
"Arrived on site to diagnose refrigerator not making ice, and also making a bunch of noise at random. On arrival opened RC doors to check Temps and was able to hear the damper clacking causing the noise customer was able to hear. Jumped icemaker to test harvest. Found good power, and valve is good when jumped, but unit is not cycling. Can hear gears clacking but not moving. Provided estimate for a new icemaker and damper to resolve both issues of. Replaced icemaker and damper and tested unit. Verified noise is gone, and icemaker is cycling. I did notice low water flow to the IM when filling. Advised customer to change filter, or call for new service if a valve is needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
David Z
Job Details: 02/28/2022
"Arrived on site to diagnoze dishwasher that is not running any cycles. Ran unit in diagnostics and found errors F4E3 wash motor not running, F6E4 flood state, F7E1 no heat. Found wash motor was not engaging, and diverter is clicking. Also found the vent fan is very loud. Provided estimate for new vent fan and sump and motor . Ordering parts. Office to schedule when parts arrive. ; ordrng 1 WPW10469574 (Vent Fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDB00
Near Georgetown, TX 78626
David Z
Job Details: 02/28/2022
Arrived on site to install new RC door due to damage on delivery. Found provided door was white in color and not black. Reordering door. Requesting inspection since part number does match a black door. Office to schedule when part arrives. ; ordrng 1 LW10648575 (Black Door) and 1 CNOTE (INSPECT TO VERIFY ITS A BLACK DOOR)
We serviced a
GE WASHER
Model GFW450SSM0WW
Near Salado, TX 76571
David Z
Job Details: 02/28/2022
"Arrived on site to diagnose washer that is not running cycles. On arrival ran unit and found it does fill and spin, but has a ton of suds. When drain pump runs it is not draining and just buzzing. Drained unit wish shop vac and found drain pump blade shaft broken and not moving water. Ordering drain pump to resolve. Customer advised NOT to use unit due to leaking drain pump housing. Left unit unplugged. Customer will contact office to schedule. ; ordrng 1 WH23X25518 (Drain Pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Salado, TX 76571
David Z
Job Details: 02/28/2022
"Arrived on site to follow up on dishwasher not fully drying dishes. Ran unit and found heating element producing heat. Found rinse aid dispenser empty. Advised customer that they need to use rinse aid, run the hot water, and utilize the high temp options. Unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Fort Hood, TX 76544
Al
Job Details: 02/28/2022
Arrived on site to repalce previously diagnosed parts. Due area in washroom there is not enough space to remove the unit for repair. Office will need to reschedule customer. (by CS)
We serviced a
WHIRLPOOL RANGE
Model WFE745H0FS0
Near Killeen, TX 76549
Al
Job Details: 02/28/2022
Arrived back on site to install previously ordered control. Removed and replaced it and unit tested properly without any issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Killeen, TX 76541
Al
Job Details: 02/28/2022
Arrived to inspect washer not starting. Ran diagnostics and found no error codes. Customers advised the issues happened when the installers installed their new refrigerator. I allowed the customer to start a load and unit preformed as designed. No parts needed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNB00
Near Killeen, TX 76542
Al
Job Details: 02/28/2022
Arrived to inspect ice maker issues. Found the model number wasnt valid. Confirmed and photographed it and discovered the ice maker sent was defective and wasnt the correct part number. Called SR to confirm the discrepancy. Customer advised she didnt have time to wait and simply wanted to pay for the service call only.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGIP2468UD1A
Near Killeen, TX 76542
Al
Job Details: 02/28/2022
"Arrived on site to check dishwasher for not starting. Found cycle selections need to be made with door open and then it needs to be closed for cycle to start. All functions were normal. Also, check dishwasher for draining issue and found a drain hose extension had been added creating over 8' of drain hose which is causing intemittent drain issues. Customer to contact plumber to resolve drain hose issue. Job complete"
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2465NF1A
Near Killeen, TX 76542
Al
Job Details: 02/28/2022
Arrived on site and repalced control. Unit checks good. Job complete. Customer called back in and said control panel is black and taking any commands. Will order parts and office to reschedule (by CS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ
Near Manchaca, TX 78652
Kevin
Job Details: 02/28/2022
Arrived on site and inspected refrigerator and found whirlpool sent to the incorrect bins to the customer. They need the medium size ones not the gallon size. Re-ordered correctly please send direct to customer.; ordrng 2 WPW10451500 (D2C Medium size bins)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ06
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and found seized compressor tripping overload on start device. Same symptom when used test device. Model and serial are correct but no service bench record. Advised tenant that owner would need to provide receipt with purchase date placing unit in warranty to proceed with full coverage. Unit appears to be brand new never used. Ordering compressor to repair. ; ordrng 1 W11370574 (Compressor) and 1 W10913906 (Control) and 1 WPW10143759 (Drier uv)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and replaced the shorted element. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MED6230HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and repaired unit by replacing failed belt. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and replaced missing screws. Unit repair is now complete. All checks good. Advised customer on repair.
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and found valve failed. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC200XW1
Near Pflugerville, TX 78660
Wesley
Job Details: 02/28/2022
Arrived onsite and found one of the suspension rods had come loose and was allowing the fill to run over the back of the tub ring. Corrected suspension to correct leak. Unit is now operating as designed. All checks good.
We serviced a
AMANA WASHER
Model NTW4605EW0
Near Killeen, TX 76542
Al
Job Details: 02/28/2022
"Arrived on site. Found failed gearcase and seized washplate. Will need gearcase, washplate, cam and actuator for repair. Office will need to get authorization for repairs., ordrng W11454741 / GEARCASE, W10908289 AGITATOR and W11085570 / SHIELD (by CS)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near San Marcos, TX 78666
Andrey
Job Details: 02/28/2022
"Arrived on site to test unit for stainless coming off, customer stated that cook top brushed to rough and does not clean good, defective and need to be replaced, after inspecting new and old cooktops found that both have the same stainless steel rough brush, stated to customer that the cooktop is by manufacture design and if she has any issue, to call whirlpool customer service, provided customer with number, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78739
Andrey
Job Details: 02/28/2022
"Arrived on site to test unit for ice buildup in FC floor, tested unit found drain tube completely frozen and water running out of FC, defrosted drain , replace drain tube, led lights in RC are flickering, found 2 bad lights on RC top, recommend replacing 2 modules and led driver board, ordering parts office to get authorization and reschedule; ordrng 1 W10830288 (LED board) and 2 W11205082 (LED module)s"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bastrop, TX 78602
Matthew
Job Details: 02/28/2022
Arrived onsite for washer making noise. Customer showed video of unit making noise during agitating cycle. Upon inspection found washplate loose. Secured washplate and tested. Unit no longer making noise. Job complete
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV176NTF
Near Bastrop, TX 78602
Matthew
Job Details: 02/28/2022
"Arrived onsite to replace previously diagnosed parts. Replaced magnetron, capacitor and diode. Tested unit and unit is functioning properly. Unit is heating and not tripping breaker. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 02/28/2022
Arrived onsite for range coming up to temperature. Upon speaking to customer found that builder did walkthrough and use a temp gut to gauge the oven temperature. Ran test at 350 degrees and unit had no issues reaching or maintaining temperature. Showed customer how to calibrate if necessary. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Bastrop, TX 78602
Matthew
Job Details: 02/28/2022
Arrived onsite to replace previously diagnosed parts. Replaced deli pan and left crisper drawer. Tested unit and unit is functioning properly. Customer is satisfied. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Leander, TX 78641
Kimo
Job Details: 02/28/2022
Arrived to remove dead sheet from underneath agitator. Upon arrival I removed sheet and tested unit and found unit operating as designed
We serviced a
KITCHENAID RANGE
Model KVUC606JSS1
Near Leander, TX 78641
Kimo
Job Details: 02/28/2022
"Arrived onsite for vent hood not working. Upon inspection I found blower bad. I replaced blower and found unit operating as designed. Upon further inspection I found that the vent hood and cooktop Sharing the same breaker, for proper operation of vent hood the range should be placed on its own breaker. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Leander, TX 78641
Kimo
Job Details: 02/28/2022
Arrived onsite for range with switch not working. Upon inspection I found far lest switch inop. I replaced switch and tested unit and found unit operating as designed.job complete
We serviced a
WHIRLPOOL COOKTOP
Model G7CE3635XS01
Near Leander, TX 78641
Kimo
Job Details: 02/28/2022
Arrived onsite for cooktop with malfunction left top switch . Upon arrival I found switches incapable of adjusting temps. Pats on hand was not part intended right pat# wrong part. Ordering 1x I switch. Found right side knob broken I am ordering I knob (knob covered). Office to reschedule.; ordrng 1 WPW10316664 (Knob) and 1 WPW10326246 (I switch)
We serviced a
GE WASHER
Model WPRB9220C0WW
Near Kyle, TX 78640
Jacob
Job Details: 02/28/2022
"Arrived onsite for unit having issues with the control not working correctly. Looked at the control and found that the control was not responding correctly and changing. Ordered new back splash assembly and overlay assembly. Customer had concerns and the inside of the unit having rust around the top of the inside drum. Possibly need to see about ordering a new spin tub. Office to reschedule, needs authorization before returning ; ordrng 1 WH12X10316 (Back splash asm) and 1 WH42X10454 (Overlay asm), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Granite Shoals, TX 78654
Cliff
Job Details: 02/28/2022
Arrived on site to diagnose a dryer that is not heating. Found failed thermal cut off and replaced it. Found no change in operation and noted timer failed along with wiring issue with operating thermostat. Corrected wiring and replaced timer. All is working properly at this time.
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/28/2022
"Arrived on site to replace previously ordered parts for dryer. Replaced drum, panel, and bulkhead. All is working properly at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 02/28/2022
Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and door switch. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSC48QTS03
Near Dripping Springs, TX 78620
Luis
Job Details: 02/28/2022
"Arrived on site. Removed evaporator cover found partial frost pattern,checked all tubing and connections no traces of dye on tubing or connections. Added dye recharged system"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Leander, TX 78641
David S
Job Details: 02/28/2022
Arrived on site to install previous diagnose part. I gained access to the slider and replace it with new. I recalibrated the unit and ran a diagnostics cycle. I found it working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Georgetown, TX 78633
Lou
Job Details: 02/28/2022
"Arrived on site to inspect washer vibrating and shaking too much. Upon further inspection, the customer advised that the unit is loud and vibrates to the point where the unit walks. Customer provided a video of the noise the unit is making in spin cycle and it sounded like metal on metal tapping noise. I placed the unit in diagnostics showing error code F8E1. Cleared the code and continued with testing. The unit operated as designed. Tested the unit on a quick wash with 2 towels in the drum. Customer advised that the unit shakes badly when they had a small load or just a few garments. In testing with 2 towels, the unit operated as designed. I removed a towel and retested on quick wash and during spin, the unit began to shake/vibrate badly. The unit did not make the metal on metal tapping noise. I made recommendations for use and care,,as well as, detergent use as the customer has a water softener system. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Georgetown, TX 78633
Lou
Job Details: 02/28/2022
"Arrived on site to inspect washer leaving white residue on the clothing. Upon further inspection, the customer provided some,dark colored clothing that they had washed earlier before my arrival and there is a white chalky substance on them. Customer advised that they have changed their detergent, but not the amount of detergent and not the wash selections. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. I contacted techline and spoke to JR and advised of the complaint and my findings. JR recommended testing the water as hard water will cause the chalkiness. Also, recommended cleaning the washer every 30 days. Provided SR#7733072878. I recommended that the customer clean the unit with a different cleaner than what theyve been using. Also, change the water temp to a warmer temperature when washing. No water leaks observed during service, job completed."
We serviced a
LG DRYER
Model DLEX5170W
Near Lago Vista, TX 78645
David S
Job Details: 02/28/2022
Arrived on site for dryer taking longer to dry. I inspected the unit and work area. I found the dryer heating. I tested the air flow and found it poor. I gain access to the interior and removed debris from inside the unit. I retested and found it still having poor air flow. I recommend he haven vent wizard come out and clean the exterior vents. I charged customer diagnostics fee. Customer paid in full on ticket# 331774. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78633
Lou
Job Details: 02/28/2022
"Arrived on site to inspect washer banging around. Upon further inspection, the customer advised that the unit makes a banging noise. I placed the unit in diagnostics showing error code F0E5. I cleared the code and continued with testing. Unit operated as designed until the spin cycle and the unit began to make a loud screeching noise. I tilted the unit back and found no gearcase oil. Tested the unit again in manual test mode and tested the spin cycle and again it made the screeching noise. I am ordering the gearcase, cam and CNOTE-AM CALL and will return with all prescreened parts. Scheduled return service for 03/03/22. No water leaks observed during service.; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Clutch assembly) and 1 W10752283 (Washplate) and 1 CNOTE (AM CALL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Lou
Job Details: 02/28/2022
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that the unit leaked from the bottom of the door. I placed the unit in diagnostics showing no error codes and tested. While testing, I removed the outer door panel to observe the reservoir. I found the water splashing in the reservoir and also found the door gasket not installed correctly. I adjusted the door gasket and retested and the unit is operating as designed with no water splashing in the reservoir. I advised the customer of my findings and repairs. No water leaks observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Lou
Job Details: 02/28/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that they recently had a power surge and the unit failed to come back on. They cycled power to the unit resetting the controls and the unit has operated properly since. Since the surge, they have found their ice cream soft on a few occasions. I tested temps in the FC=09 degrees & RC=39 degrees. I tested the unit in diagnostics test #4 and the unit operated as designed. I tested all DC voltage components and all are operating within range. I inspected the deli control and harness and both are good. I recommended that the customer keep a log of the unit in failure and contact our office if the failures continue, as I am not able to get the unit to duplicate the complaint.
We serviced a
GE RANGE
Model JB620SR1SS
Near Georgetown, TX 78633
Lou
Job Details: 02/28/2022
"Arrived on site to inspect range error codes. Upon further inspection, I found the display showing F2-oven over temp. I pulled the unit out and tested ohms to the sensor and found it at 1127ohms at room temp, well within range. Tested the bake and broil elements and they were within range 21/16ohms respectively.. I removed and replaced the control & faceplate and tested and the unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Leander, TX 78641
Kimo
Job Details: 02/28/2022
Arrived onsite for OTR MW with cooktop light not working. Upon inspection I found that light bulb blown. I quoted customer for the light bulb. I installed new bulb and tested unit and found unit operating as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Georgetown, TX 78633
Lou
Job Details: 02/28/2022
"Arrived on site to inspect dryer not heating and unit is loud. Upon further inspection, the customer advised that the unit is heating good as they recently had their vents cleaned. I tested the unit and found it making a loud vibrating noise and an intermittent squeak. I lifted the top panel and turned the unit on again and found the vibration and squeak coming from the motor area. Disassembled the unit and found the motor mount bolt loose and the tension pulley making the squeak noise. I tightened the bolt and removed and replaced the tension pulley and belt (beginning to fray) and cleaned the roller axles and inner axles on the rollers and reassembled the unit and tested. Unit is operating as designed and I demonstrated to the customer, as well. No lint observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/28/2022
Arrived on site for a washing machine that is not washing clothes very well. Inspected unit and work area. Ran the unit through an auto test and found that the unit was not working properly during agitation and was making a clicking sound. Looked underneath the unit and found the cam detached from the shifter. Replaced the actuator and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Gatesville, TX 76528
Jonathan M
Job Details: 02/28/2022
Arrived on site for a washing machine that is not draining. Inspected unit and work area. Confirmed the customers complaint and heard what sounded like something stuck in the drain pump. Removed the drain pump and found what appeared to be a sting strap for lounge pants stuck between the filter and drain pump causing the issue. Attempted to pull out as much of the string as possible but was unable to access all of it. Removed obstruction and placed the unit into a drain cycle. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Lago Vista, TX 78645
David S
Job Details: 02/28/2022
"Arrived on site for dishwasher leaking out of the center of the door. I inspected the unit and work area. I put it through diagnostics and found no fault codes, I put it through a diagnostics cycle and found no leaks. I put the soap the customer is using and ran a normal wash cycle. I found the unit not over sudding. I inspected the drain hose and found it did not have a high loop causing the sink to drain into the dishwasher. I corrected the drain line. The unit is working as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Georgetown, TX 78633
Lou
Job Details: 02/28/2022
"Arrived on site to inspect refrigerator door damage. Upon further inspection, I found two small dents at the bottom section he RC door. I removed and replaced the door and added the nameplate. Leveled the unit and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2575GRS05
Near Georgetown, TX 78628
Lou
Job Details: 02/28/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to both unit doors having rust, I removed and replaced both doors, leveled and cleaned the doors. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78748
Jacob
Job Details: 02/28/2022
Arrived onsite to replace heat element on the unit as per whirlpool. Replaced part. No issues at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS04
Near Austin, TX 78748
Jacob
Job Details: 02/28/2022
Arrived onsite for unit not working. Opened up behind the console and checked the fuse. Fuse was bad. Replaced fuse. Tested the unit. Unit unit tested good. No issues at this time.
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24HM01
Near Austin, TX 78704
Jacob
Job Details: 02/28/2022
Did not have the 20 watt fuse to complete the job. Ordered part. Office to reschedule l; ordrng 2 Wpm0805101 (Fuse)s
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78704
Jacob
Job Details: 02/28/2022
"Arrived onsite for LEDs not working once again. Looked inside the unit and the lights were dim. Called tech line again. Let them know that the same Ieshas occurred. Said to reply he LEDs if it not the same the last visit. Let them know that we have replaced more than just the last visit and did not recommend to change the led control. Said to reply he LEDs them selves as long as the lights come back on, everything should good. Got sr#7732669734. Replaced 3 LEDs in the refrigerator. Bottom left and right and the middle left and all LEDs are working once again. No other issues at this time. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model IBMS1455WW0
Near Austin, TX 78702
Jacob
Job Details: 02/28/2022
"Arrived onsite for the fan not turning on during operation, also found that the display control lights were not showing properly and that the display it self was hanging down inside the unit. Tested the unit and the fan wow it turn on. Fan motor checked at 14ohms. Need to replace the fan and the display control and control panel to correct all issues. Ordered parts but the control panel shows NLA, AHS to research. Needs authorization before returning. Office to reschedule ; ordrng 1 WPW10317093 (Display control) and 1 W10251247 (Control panel) and 1 W10120517 (Motor fan)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78703
Jacob
Job Details: 02/28/2022
Arrived onsite to change out the heating element as per whirlpool. Replaced part. No issues at this time. Job complete
We serviced a
GE MICROWAVE
Model JEB1860DM1BB
Near Leander, TX 78641
David S
Job Details: 02/28/2022
Arrived on site for microwave not powering on. I inspected the unit and work area. I gained access to the wave guide and found it damages causing the magnetron to short out and the internal fuse to open. The wave guide is not repairable. Job complete.
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Lago Vista, TX 78645
David S
Job Details: 02/28/2022
Arrived on site for dryer taking longer to dry. I inspected Ted the unit and work area. I found the cutoff and thermostat out of range.I installed the new parts. I reassembled the unit and tested it. It is now working as designed. I recommend the customer have the e tier vent cleaned as well.. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Leander, TX 78641
Jonathan S
Job Details: 02/28/2022
"Arrived on site to install previous diagnosed part. Removed failed actuator and installed new. Per diagnostics mode and ran calibration cycle. Ran automatic test cycle and monitored operation. Ran manual spin and agitation cycle. All tested good, no water leaks detected during service.
We serviced a
MAYTAG MICROWAVE
Model MMV5219DS1
Near Leander, TX 78641
Jonathan S
Job Details: 02/28/2022
"Arrived on site for microwave not powering on. Inspected unit and work area. Gained access to noise filter fuse and measured resistance and found fuse is good. Plugged unit in and found no incoming voltage. Found breaker had been turned off, not tripped. Turn circuit breaker on and traced voltage to control. Found failed control. Found control discontinued. Contacted parts department to confirm (SR). Found control not available for rebuild. Informed customer of failure.
We serviced a
AMANA RANGE
Model ACR4303MFB4
Near Niederwald, TX 78640
Leonardo
Job Details: 02/28/2022
Arrived on site to test unit for left front burner not turning on and sometimes getting to hot. Replaced infinite switch and element test unit and unit test good job complete.
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ00
Near Belton, TX 76513
Tyler
Job Details: 02/28/2022
Arrived on site for microwave needing previously diagnosed ACU. Upon arrival installed needed part. Reassembled and tested unit. Found surface bulb functions restored and rest of unit operating as designed. Call complete
We serviced a
KITCHENAID MICROWAVE
Model KMBT5511KSS0
Near Austin, TX 78747
Leonardo
Job Details: 02/28/2022
Arrived on site to replace display board. Replace dboard test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78737
Leonardo
Job Details: 02/28/2022
Arrived on site to test unit for unit not drying. Test unit and turned heating element on and element working as designed. Advised customer to use rinse aid to help unit dry better.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near Temple, TX 76502
Tyler
Job Details: 02/28/2022
Arrived on site for wall oven not heating correctly. Upon arrival confirmed issue and found elements ohming at 13.8 & 19.8 (broil/bake) oven sensor from ACU ohmed at 1.07kohms. Found ACU relays not operating after 5 minute run time with stable 240v connection. Replaced ACU and tested unit. Found temps averaging around 358 when set at 350. Informed customer unit was ready for use. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76501
Tyler
Job Details: 02/28/2022
"Arrived on site for refrigerator needing previous diagnosed ss repair. Upon arrival recovered 68 grams of refrigerant. Installed compressor, uv drier, all required couplers, etc. after using nitrogen kit, and pulling vac, I found no signs of leaks. Recharged system with 68grams of r600 per manufacturing specs allowed unit to run for over30 minutes and found temps dropping 20 degrees. Informed customer to give 7nit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78723
Scott
Job Details: 02/28/2022
Arrived on site for wash plate broken . Found rib on wash plate cracked . Replaced plate . All checked normal in diagnostics. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Buda, TX 78610
Tyler L
Job Details: 02/28/2022
"Arrived on site for complaints of no heat. Found failed igniter and open coils. Installed new igniter and dual coil. Tested unit and is now heating properly.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78747
Tyler L
Job Details: 02/28/2022
"Arrived on site for complaints of visible damage to front control panel. Found scratches on panel, took picture. Installed new panel. No gas leaks detected, job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Austin, TX 78750
Justin
Job Details: 02/28/2022
"Arrived on site for an ice maker that was not making ice and flashing the on/off with the max ice button. On arrival the unit was off and not flashing. I plugged the unit in and then ran it through diagnostics mode. I found all components running as designed. I then gained access to the control and ohmd out the harness and evap thermistor. I found them good. I let the evap cool and gas valve run long enough to verify the control read the temp values correctly. I could find no failure at the time of service. I informed the customer on my findings, and that we need to give it at least 24 hours in a stable temperature above 55?F. If the error continued I informed him we would need to get a SS technician come out to check the pressures.
We serviced a
WHIRLPOOL OVEN
Model GBD307PDS7
Near Austin, TX 78750
Justin
Job Details: 02/28/2022
"Arrived on site for an oven intermittently not working and throwing an F2E6 error code. Upon arrival the customer stated the unit was now working, but he had a picture of the error code. The picture showed the F2E6 error code on the screen for stuck key. Per the tech sheet you would replace the console for this error code. However, the console is discontinued for the unit. I gained access to the console and control. I found no physical sign of a burnout or harness damage. I informed the customer on my findings and that we could replace the console, but it is unavailable to do so. Therefore, the unit will be unrepairable.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Austin, TX 78726
Justin
Job Details: 02/28/2022
Arrived on site for a refrigerator leaking water at the top of the unit. Upon arrival the customer showed me the unit was leaking up in the op of the RC and dripping through one of the LEDs. I removed the top cover and found that the incoming red connector to the valve was barely inserted. This was allowing it to drip a little when calling for water. I inserted it all the way and verified it was tight. I then tested the unit and found it was no longer dripping. The unit is now as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Austin, TX 78735
Luis
Job Details: 02/28/2022
"Arrived on site for water leaking. Found drain pan full gave,unit is in the garage gave recommendations on removing smell from pan,removed evaporator cover good frost pattern on evaporator l"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Temple, TX 76502
Tyler
Job Details: 02/28/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found no ice made. Found fill troth to ice maker filled with ice preventing water from entering ice maker and bypassing it into the bin. Found inlet valve failing. ; ordrng 1 W11043013 (Inlet valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78746
Luis
Job Details: 02/28/2022
Arrived on site for cooling complaint. Removed evaporator cover found weak frost pattern diagnosed a slow refrigerant leak in the system unit would need a new evaporator and compressor
We serviced a
GE REFRIGERATOR
Model PSB42lSRBBV
Near Austin, TX 78748
Brandon
Job Details: 02/28/2022
"Arrived on site for customer complaint of unit leaking water and RC lamp cover broken. Found leak was coming from a clog in the defrost drain line, I defrost drain line with steamer, cleared drain pan, and replaced lamp cover, unit tested good."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Austin, TX 78737
Brandon
Job Details: 02/28/2022
"Arrived on site for customer complaint of unit making small ice, found weak water flow from valve, I replaced valve, unit tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78746
Luis
Job Details: 02/28/2022
"Arrived on site. Diagnosed a defective filter housing,replaced housing,tested housing operation good"
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near West Lake Hills, TX 78746
Luis
Job Details: 02/28/2022
"Arrived on site for no cool. At time of visit no lights and nothing running,removed kickplate power cycled power from rocker switch,compressor,lights and fans powered on,ran diagnostics all test passed diagnostic test,power cycled unit after diagnostics compressor and fans powered on."
We serviced a
KITCHENAID MICROWAVE
Model KCMS125ESB0
Near Austin, TX 78737
Leonardo
Job Details: 02/28/2022
Arrived on site to replace magnetron capacitor and diode. Replaced all 3 parts test unit and unit test good job complete.
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Austin, TX 78746
Luis
Job Details: 02/28/2022
"9876codearrived on site for noise complaint and too much ice. Diagnosed a defective bin thermistor replaced bin thermistor ran diagnostics all test passed,ran normal operating cycle no odd noise from unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Luis
Job Details: 02/28/2022
Arrived on site for damaged door. Replaced damaged fresh food door and nameplate checked door seal good.
We serviced a
JENN-AIR MICROWAVE
Model JMC7000ADB
Near Austin, TX 78735
Leonardo
Job Details: 02/28/2022
Arrived on site to test unit for microwave not starting. Test unit and found failed upper switch. Replaced switch connectors test unit and unit test good. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Leonardo
Job Details: 02/28/2022
Arrived on site to test unit for unit leaking. Test unit and found tub damaged on right side from the back making unit leak. Will order new tub office to reschedule ; ordrng 1 W11409866 (Tub gasket) and 1 2hourjob (2 hour job)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Lakeway, TX 78738
Leonardo
Job Details: 02/28/2022
Arrived on site to replace sump and motor and fill valve. Replaced both parts test unit no leaks present job complete.
We serviced a
KITCHENAID OVEN
Model KOCE507ESS11
Near Lakeway, TX 78734
Leonardo
Job Details: 02/28/2022
Arrived on site to replace switch harness and control board and appliance manager. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model CSP2860TQ0
Near Round Rock, TX 78664
Wesley
Job Details: 02/28/2022
Arrived onsite and found unit operating with belt that had slipped position. Reinstalled belt. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS01
Near Austin, TX 78738
Brandon
Job Details: 02/28/2022
"Arrived on site for customer complaint of high flames, and front right burner not lighting. Found some debris in gas line, I removed orifices and cleared lines. Found some of burner caps not aligned properly, I adjusted burner caps as well as burner valves to simmer. Also found front right burner ignitor was broken and missing the tip causing Far burner not to light. Ordering ignitor. ; ordrng 1 W11507531 (Ignitor)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near Lakeway, TX 78738
Brandon
Job Details: 02/28/2022
"Arrived on site for customer complaint of error code and unit not working, found stuck key pad error, ordering console. ; ordrng 1 W10887855 (Console) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC0
Near The Hills, TX 78738
Brandon
Job Details: 02/28/2022
"Arrived on site for customer complaint of smell, and soap not dispensing properly. I found error codes of over suds, off balance, and door lock. I ran diagnostic tests, found hot and cold valves working properly, I cleaned dispenser drawer, tested unit with soap, unit tested good. Customer cleaned unit last week and noticed a lot of suds after the cleaning cycle, instructed customer to use less soap and clean unit more often. Unit tested good at time of service.
We serviced a
GE REFRIGERATOR
Model GSH22JSZBSS
Near Lakeway, TX 78738
Brandon
Job Details: 02/28/2022
"Arrived on site for customer complaint of no lights and motor coming on and off, found dirty condenser, and light bulbs failed. I cleaned condenser, unit tested good, instructed customer to change bulbs."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HBS01
Near Lakeway, TX 78734
Brandon
Job Details: 02/28/2022
"Arrived on site for customer complaint of unit not dispensing water or making ice, found kink in water line as well as hole in RC evaporator insulation. I fixed the kink and ordering the insulation, and going to replace valves as well. SR# 7733065018 ; ordrng 1 W11504913 (Fan/insulation)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78739
Andrey
Job Details: 02/28/2022
"Arrived on site to test unit for wet clothes after cycle, tested unit found, slider has split causing unit not to engage spin cycle, replaced slider, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HW0
Near Buda, TX 78610
Tyler L
Job Details: 02/28/2022
Arrived on site for complaints of overheating. Preheated oven to 350 and monitored the temperature swings. Found sensor out of range. Installed new sensor and broil element. Plugged unit back in and found broil element energizing on its own. Spoke to PR to help diagnose. Found a new control board will be needed. Also bringing back a complete wire harness to ensure completion. Office to reschedule.; ordrng 1 W11546095 (Control) and 1 W11028535 (Main wire harness) and 1 Autho (Autho)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78744
Tyler L
Job Details: 02/28/2022
"Arrived on site for install of previously diagnosed parts. Installed new control, UI, thermistors, heater, diffuser, icemaker, and harness. Unit has been moved to vacant room and has been unplugged. Advised maintenance to keep unit plugged in and monitor. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78741
Tyler L
Job Details: 02/28/2022
"Arrived on site for complaints of unit not filling with enough water. Found both hot and cold valves working properly. Found pressure hose clear. Found unit set on light setting. Tested unit in factory diagnostics and unit passed. Tested unit with bulky items and deep water fill selected. Unit fiiled properly. Instructed customer on the different wash modes and settings. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78741
Tyler L
Job Details: 02/28/2022
"Arrived on site for complaints of no heat. Found L1 to neutral reading 120vac, L2 to neutral reading 120vac, but L1 to L2 reading no voltage. Advised customer to contact an electrician to have power supply inspected and corrected. Job complete."