We serviced a
WHIRLPOOL DISHWASHER
Model DU1014XTXQ0
Near San Marcos, TX 78666
Andrey
Job Details: 03/31/2023
"Arrived on site to test unit for no power, tested unit found unit is receiving 120 to bi-metal but not to control, tested bi-metal and found it shorted, replaced part, all functions has returned to normal, unit is now running as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWY03
Near Georgetown, TX 78633
Lou
Job Details: 03/31/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the freezer door gasket being badly torn and not sealing properly, I removed the door and disassembled the FC section and cleared the frost/ice form the freezer section and removed and replaced the door gasket. Using my heat gun, I shaped the gasket and reassembled the FC section. Inspected the FC door gasket and it is sealed on all four sides. I recommended the customer leave the FC door closed for a few hours to allow the gasket to mold to the chassis. No water leaks observed during service, job completed."
We serviced a
LG WASHER
Model WM3770HVA
Near Georgetown, TX 78628
Lou
Job Details: 03/31/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the drain hose having a hole in it and the drain pump beginning to fail, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
JENN-AIR OVEN
Model JJW3830DS01
Near New Braunfels, TX 78132
Andrew
Job Details: 03/31/2023
Arrived on site to test unit for no power. Found no voltage entering thermal fuse. Pulled unit out and found voltage was correct. Upon further inspection found wiring was burnt up. Corrected damaged wiring and unit now working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED7000XG2
Near New Braunfels, TX 78132
Andrew
Job Details: 03/31/2023
"Arrived on site to test unit for door sagging. Found hinge base was broken from 3 of the mounting points. Replaced hinge, unit working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78130
Andrew
Job Details: 03/31/2023
"Arrived on site to test unit for not washing properly. Found stored error for failed wash motor(f4e3). Verified motor not engaging. Replaced sump assembly, unit now working as designed. No wake detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QTX04
Near Austin, TX 78746
Luis
Job Details: 03/31/2023
"Arrived on site. Found control shutting itself on and off,diagnosed a defective main control,installed updated control kit powered unit on ran diagnostics all test passed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Austin, TX 78727
Vincent
Job Details: 03/31/2023
"Arrived on site for washer, inspected unit and work area. Tested unit and found that the tub was not spinning due to hub being stripped. Unit would need gear case, tub, actuator, belt and cam. No leaks where observed during service. /
We serviced a
KITCHENAID OVEN
Model KEBS179BSS00
Near Austin, TX 78746
Kevin
Job Details: 03/31/2023
"Arrived on site and inspected oven and found no power showing on display and oven door is locked. This happened after running a self clean. Found thermal fuse has failed and thermostat has failed. After replacing both of them will now start a bake cycle again. Took one picture of oven heating,
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Austin, TX 78735
Kevin
Job Details: 03/31/2023
"Arrived on site and found valve assembly is leaking when cold water valve is activated. After replacement confirmed it is no longer leaking by running hot and cold valves again, job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Lakeway, TX 78738
Kevin
Job Details: 03/31/2023
"Arrived on site and inspected ovens and found control panel is unresponsive. Cycled power for one minute at breaker and control panel has reset and will now start a bake cycle. Recommended to homeowner that oven be connected to Wi-Fi at least periodically to receive updates.
We serviced a
GE MICROWAVE
Model PVM9005SJ3SS
Near Austin, TX 78745
Matthew
Job Details: 03/31/2023
"Arrived onsite to replace failed parts. Replaced cavity thermostat , fuse and monitor switch. Replaced components and tested. Unit is functioning properly. Job complete.
We serviced a
ELECTROLUX DRYER
Model EFMG627UTT
Near Austin, TX 78739
Kevin
Job Details: 03/31/2023
"Arrived on site and inspected dryer and found there is a dragging /rubbing noise while dryer is running. Disassemble dryer and found a small sock stuck in Fan Blades. After removing it and reassembling dryer it is now running quietly
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Buda, TX 78610
Kevin
Job Details: 03/31/2023
"Arrived on site and found another company has recently been here and replaced control panel, washer was able to lock the lid in diagnostic cycle once but will not engage a normal cycle and will also not change cycles. Send multiple videos to KB/service management and spoke with tech line. They recommended checking resistance on lid lock from pins One and four and then one and five and found second circuit has failed. They recommended replacing lid lock. After replacing lid lock washer will now run properly
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Belton, TX 76513
Gerry C
Job Details: 03/31/2023
"WMH31017HS09 Arrived to inspect lower light out. I verified the bulb element was visibly failed and I removed and replaced after advising the customer that the bulb itself. The unit operated as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Temple, TX 76501
Gerry C
Job Details: 03/31/2023
"Arrived to inspect error code on range. Upon initial discussion, prior to entry into the residence, the customer advised me the unit was no longer even turning on.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78628
Lou
Job Details: 03/31/2023
"Arrived on site to inspect dishwasher not cleaning and sprays arms not working. Upon further inspection, the tenant advised that their dishes arent getting cleaned and they have had dishes get broken. Tenant said the dishes that are getting damaged were placed on the bottom rack. I advised the tenant that due to the new design, both spray arms are operating at the same time and the lower spray arm is putting out more pressure which can cause the more fragile dishes to get broken and I recommended they place the fragile (glass) dishes on the top rack. I placed the unit in diagnostics showing no error codes and tested. While testing, I placed my multimeter on the black wire at the junction box and tested amp draw to the components. I found all components are within amp reading range. Also tested the temp of the water at the kitchen faucet and got 122 degrees and maintenance verified. I made recommendations for use and care, as well as, detergent and rinse aid use. Also, I changed the rinse aid dispenser dial to number 2 due to tenant complaint that theyve had a white film on their dishes. Tenant continued to be unhappy with the product, at which time, I directed her to maintenance and management to discuss possible resolutions. I contacted techline and spoke to Scott and advised of the complaint and my findings. Scott advised to not replace any parts mid the unit is operating as designed and provided SR#7736078716. No water leaks observed during service, job completed."
We serviced a
LG WASHER
Model WT7100CW
Near Georgetown, TX 78628
Lou
Job Details: 03/31/2023
"Arrived on site to inspect washer not spinning or draining. Upon further inspection, I found the control panel display showing OE-drain pump failure and the tub full of water. I attempted to place the unit into diagnostics and was able to get it to go, but it would not advance any further than the 3rd step. I advised the customer the unit would need a drain pump which is a common failure on lg washers I researched the drain pump,and found it out of stock, but was advised that we could get it within 5-10 business days (SR). No water leaks observed during service, job completed. Unit left unplugged for safety."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ09
Near Copperas Cove, TX 76522
David Z
Job Details: 03/31/2023
"Arrived on site to follow up on refrigerator that was not making ice. Found icemaker locked up halfway in a harvest cycle. Tried to jump and cycle and unit did not respond. Replaced icemaker and tested unit. Verified proper function. Repair completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Austin, TX 78757
Wesley
Job Details: 03/31/2023
Arrived onsite and found unit operating with failed sump and motor . Completed repair and tested unit for leaking. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFS07
Near Austin, TX 78702
Wesley
Job Details: 03/31/2023
Arrived onsite and found burning diode complaint. Verified symptom. Completed repair
We serviced a
GE DRYER
Model DPSR405EA1WW
Near Cedar Park, TX 78613
Kimo
Job Details: 03/31/2023
Arrived onsite for a dryer that is not heating. Upon inspection I found that the heating element had separated. I installed the new elements and tested the unit and found the unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTSS3
Near Austin, TX 78717
Kimo
Job Details: 03/31/2023
"Arrived onsite for a DW that has no power. Upon arrival I checked the breaker and found that it was not tripped I made sure that the unit was wired properly. Upon inspection I found that the unit was wired to a switch on the counter and it was in the off position. I turned it on and turned unit and found unit operating as designed, the unit had some mold in it and I did point this out to the customer and expressed my concern about if it even worth fixing and was told that theyd clean it up.
We serviced a
SAMSUNG DRYER
Model DV50F9A6EVW/A2
Near Round Rock, TX 78681
Vincent
Job Details: 03/31/2023
Arrived on site to install parts previously ordered. Installed new fuse and tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Andice, TX 78628
Kimo
Job Details: 03/31/2023
"Arrived onsite for a DW that is leaking when run in sanitize mode. Upon arrival I ran the unit in sanitize mode and monitored the unit for leaks and found no leaks. I then adjusted the tub seal, the inclination in the inside oh the door because it was sagging into the lip of the tub. The I adjusted the front feet to give the unit no slight lean to the back. Then tested one more time and found unit operating as designed. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78741
Joe Z
Job Details: 03/31/2023
Arrived on site to install previously ordered parts. Replaced basketW10554251. Test unit and unit is operating correctly. Job complete
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Lockhart, TX 78644
Joe Z
Job Details: 03/31/2023
"Arrived onsite for LF code. Upon arrival, ran diagnostics and got F8-E1 long fill, Found that the hot and cold water supply is backwards. The cold water valve is only on a quarter turn. Turned valve on all the way and test unit. Unit is operating correctly. No leaks present at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Luling, TX 78648
Joe Z
Job Details: 03/31/2023
Arrived on site for F5-E3 lid will not lock. Upon arrival ran diagnostics and got F5-E3. Test lid lock and only clicks . Need to replace latch. Replaced latchW11394572. Test unit and unit is operating as designed
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Leonardo
Job Details: 03/31/2023
Arrived on site to test unit for unit making metal poping noise. Found normal sound when bottom cover heating job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near San Marcos, TX 78666
Andrey
Job Details: 03/31/2023
"Arrived on site to replace previously diagnosed sump and control, removed unit and found mold on the back of unit do to the previous issue failed heating element called tech line to document, sent pictures to whirlpool SR file has been updated,replaced parts tested unit unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near San Marcos, TX 78666
Andrey
Job Details: 03/31/2023
"Arrived on site to replace previously diagnosed control, hot and cold water valve, replaced parts cleaned drain pump filter, unit is at a animal hospital and there is alot of hair that accumulating customer will need to clean it on a monthly routine to ensure proper functions, tested unit, unit is now running as designed"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78737
Leonardo
Job Details: 03/31/2023
Arrived on site to drop off vent. Customer will need someone to install job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76542
David Z
Job Details: 03/31/2023
Arrived on site to install new hinges on washer due to bent hinges. Replaced and tested unit. Verified all working as designed. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Killeen, TX 76549
David Z
Job Details: 03/31/2023
Arrived on site to diagnose dishwasher with no power to unit. Tried to run unit and got no response from the console. Flipped wall switch and unit powered on. Tested and verified its working properly. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Manor, TX 78653
Matthew
Job Details: 03/31/2023
"48 g. Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is running. Notified customer to give min 24 hrs for temperature to stabilize. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78653
Matthew
Job Details: 03/31/2023
Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Unit has previously had compressor replaced 8/22. Checked compressor compartment for signs of dye and found none. Exposed evaporator compartment and found ice ball in top corner but no signs of dye. Checked pressures and equalized at 16 psi. Running pressure at -20/42 psi. Contacted tech line for assistance. Recommended changing 140 psi nitrogen and inspect for leaks or pressure drop. Allowed to sit 20 min . Pressure dropped from 140 to 125 psi after 20 min. Documentation with tech line. SR#7736079893. Tech Submitted for review. Will make contact on how to move forward. Spoke to office personnel to inform them tenant is without refrigerator.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 03/31/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the intermittent failure of the control panel/WiFi, I removed and replaced the control panel and tested and unit is operating as designed. The customer couldnt remember their password for WiFi. I left the number to the manufacturer wifi team for further assistance with the WiFi connection if needed. Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Georgetown, TX 78633
Lou
Job Details: 03/31/2023
"Arrived on site to inspect microwave door not opening fully. Upon further inspection, I found when opening the microwave door fully, it rubs against the trim pieces (photo). I found the outer door panel/glass is warped and removed and replaced it. After replacing, I found the new door panel rubbed on the trim. After further inspection, I found the base board supporting the unit is beginning to badly warp and the unit is resting on the lower drawer front board (photos). I advised the customer of my findings and that the issue is an installation issue and possibly a cabinet issue. I discussed it in depth on what needed to be repaired and that our company cannot do the repair. Customer took photos of what needed to be repaired as well. Other than the microwave door rubbing, the unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Nolanville, TX 76559
Tyler
Job Details: 03/31/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found defrost problem in fc. Found control not sending 120 to heater and thermistor in fc failing. Replaced both controls, thermistor, and harness and added permagum near evap area to insure no air leaks. Unit working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Harker Heights, TX 76548
Tyler
Job Details: 03/31/2023
Arrived on site for refrigerator needing previously diagnosed ice maker. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found ice maker automatically turn on and run as designed without failure. Informed customer to give unit 24hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Harker Heights, TX 76548
Tyler
Job Details: 03/31/2023
Arrived on site for dryer with lint cleaner thing stuck in dryer vent. Upon arrival confirmed issue. Found and removed cleaner object. Reassembled and tested unit and found dryer working as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/31/2023
Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue. Found high side leak at compressor. Repaired leak and replaced drier. Recharged system with 5.5oz of refrigerant. Found unit working as designed and informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
JENN-AIR REFRIGERATOR
Model JCD2290HEB
Near Lampasas, TX 76550
Tyler
Job Details: 03/31/2023
Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and leak. After multiple tests I couldnt pinpoint 1single source of leak but found multiple potential causes. Due to units age customers doesnt want to continue with repairs and wants to replace unit. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Braunfels, TX 78132
Andrew
Job Details: 03/31/2023
Arrived on site and replaced previously diagnosed triple valve. Replaced valance and unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near New Braunfels, TX 78130
Andrew
Job Details: 03/31/2023
arrived on site to test unit for not fully washing. Customer stated unit is working good and no need to check it. Was under the impression we were replacing unit per conversation with homeowner. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near New Braunfels, TX 78130
Andrew
Job Details: 03/31/2023
Arrived on site for noise. Ran self diagnostics and engaged components individually. Found cam retention nut was extremely loose preventing cam from locking into place when engaging/disengaging causing noise. No signs of damage to cam. Secured nut and completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78750
Luis
Job Details: 03/31/2023
"Arrived on site for no cool in fresh food section. Removed evaporator,3 way valve and evaporator attempted to flush cap tube to remove possible restriction,replaced drier,evaporator and 3 way valve. Vacuumed system down unit kept vacuum recharged system to manufacture spec ran test 10 no frost forming on evaporator pressure reading -20 high side 75-100 called tech support gave description of all work down and readings diagnosed a restriction in cap tube whirlpool will contact customer. SR#7735843027"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Austin, TX 78746
Luis
Job Details: 03/31/2023
Arrived on site. Replaced drawer and housing reinstalled shelves and drawers tested unit unit working as designed.
We serviced a
WHIRLPOOL FREEZER
Model MRT311FFFZ02
Near Austin, TX 78723
Luis
Job Details: 03/31/2023
"Arrived on site for noise complaint. Customer played recording of noise,diagnosed noise is from refrigerant entering evaporator tubing,removed cover added sealer to evaporator inlet tube. ; used 1 4318168 (Sealer) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78726
Vincent
Job Details: 03/31/2023
"Arrived on site for dryer, inspected unit and work area. Complaint was making noises. Tested and found that the motor bracket was lose. Reassembled motor bracket and tested unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Austin, TX 78741
Matthew
Job Details: 03/31/2023
Arrived onsite for dryer not heating. Unit is new and hasnt heated day one. Upon arrival inspected unit. Unit does power on and tumble. Disassembled and inspected. Found 240 circuit not completing. Found motor harness connector not secured. Secured connector and tested. Unit now heating properly. Job complete Motor harness loose not completing 240 circuit.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Austin, TX 78744
Matthew
Job Details: 03/31/2023
"Arrived onsite for damaged oven door and missing grill. Upon arrival inspected unit and took pics. Found bottom left corner of boot bent. Also found missing grill. Unit is showing out of 30 day cosmetic. Builder trying to find purchasing info. If not, repair will be out of pocket and payment arrangements will need to be made prior to repair. Builder will reach out. Will need to order screws as well. Screws (2) WPY706189"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78729
Vincent
Job Details: 03/31/2023
Arrived on site for dishwasher with adjuster kit broken. Inspected unit and work area. Installed new adjusters and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Vincent
Job Details: 03/31/2023
Arrived on site for refrigerator leaking from icemaker. Inspected unit and work area. Installed new tube and tested. Unit is now performing as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78728
Vincent
Job Details: 03/31/2023
Arrived on site to install microwave door. Inspected unit and work area. Removed old door and installed new one. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Austin, TX 78758
Vincent
Job Details: 03/31/2023
Arrived to apartments for dishwasher. Inspected unit and work area. Customers complaint was dishwasher not working. Entered diagnostics and found error code for bad wash motor 4-3. Replaced wash motor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS01
Near Austin, TX 78738
Kevin
Job Details: 03/31/2023
"Arrived on site and inspected range and found burner caps are swapped front to rear On left and right sides. Showed new Home owner how one is thicker than the other and the thicker one belongs on the front burners. Range is now igniting properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Austin, TX 78752
Scott
Job Details: 03/31/2023
Arrived on site for low water during wash . Ran diagnostics. No error codes . Ran manual diagnostic and cold water was lower fill rate . Replaced valve . Ran calibration and diagnostics wash . All checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78703
Scott
Job Details: 03/31/2023
Arrived on site for upper rack falling down . Found adjusters failed . Replaced with new adjuster kit . No other issues found . No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Austin, TX 78701
Scott
Job Details: 03/31/2023
"Arrived on site ,replaced scratch cook top . No other issues found . Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Georgetown, TX 78628
Maurice R
Job Details: 03/31/2023
Arrived onsite for rc not cooling. On inspection found the moulin has a big gap at the bottoms of the fc door. There was a huge ice ball on the evap. Called WP tech line to report the issue to them. They sent the case to engineering department for review and will contact the customer.Sr7736077049
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78727
Vincent
Job Details: 03/31/2023
Arrived on site for microwave. Inspected unit and work area. Installed new parts ordered and tested. Unit is now operating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Kevin
Job Details: 03/31/2023
"Arrived on site and found capacitor has failed, after replacing it washer is now working properly. No water leaks from connections at time of service, job complete"
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Austin, TX 78704
Scott
Job Details: 03/31/2023
Arrived on site for same f27 error code . Found water sitting in tub . Ran diagnostics. No issues found with drain pump . Replaced both valves and water level sensor ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Georgetown, TX 78626
Maurice R
Job Details: 03/31/2023
Arrived onsite for range cooktop burning food. On inspection found that the front left burner was staying on no matter where the switch was positioned at. Replaced the switch and the unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Lampasas, TX 76550
Tyler
Job Details: 03/31/2023
"Arrived on site for washer, making a grinding noise during spam. Upon arrival confirm noise complaint, and found after further testing that the inner gears of the gearcase were starting to fail and leaking oil all over. I then found that the washplate was rusted on to the gearcase and had to be broken in order to be removed safely. After getting authorization for gearcase and washplate replacement, i then replaced both parts, then reassembled and tested unit and found no leaks and unit now fully functioning as designed with no odd noises. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76502
Gerry C
Job Details: 03/31/2023
"WTW4816FW3 Arrived to inspect washer leaking. I could see evidence of water in the concrete garage floor around the washer. The customer advised they did see I noted the drain line was not fully inserted into the drain and corrected it for testing, advising the customer that I would add a safety strap prior to completing the call. I entered service test mode and found no stored error codes and filled the unit to its maximum allowed level in manual test mode, even causing the shield to make contact with the floor. I found no leaks with the static test and agitated at high speed, again with no leaks observed. I re-calibrated and ran an automatic test mode and all worked as designed. My suspicion is the partially inserted drain line, over the top of the cold water supply line, was the source of the water due to falling out of the drain standpipe, or nearly, and then dropping back in after drain operations. I added a drain safety strap. No leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Jarrell, TX 76537
Gerry C
Job Details: 03/31/2023
WFE505W0JS3 Arrived to inspect error and no operation. The unit showed Err F1E0 and had no functionality. I removed the control and tested. The unit resumed all normal functions and there were no errors present.
We serviced a
AMANA DRYER
Model NED5800HW1
Near Copperas Cove, TX 76522
David Z
Job Details: 03/31/2023
"Arrived on site to follow up on dryer that was not powering on or heating. Found no issues with voltage, all has been resolved. I checked the control and found it good, but console isn't powering on. Removed console and checked. Found connector not plugged into the console on the display side causing unit not to power on. Adjusted connector and retested. Verified all working as designed. Repair completed."
We serviced a
JENN-AIR OVEN
Model JJW2430DS02
Near Austin, TX 78759
Vincent
Job Details: 03/29/2023
"Arrived on site for wall oven, inspected unit and work area. Customers complaint was F2E1 ERROR CODE. Entered diagnostic and found no other error codes. The error code displayed is for a faulty UI. I proceeded with repairs and installed new console. I then powered unit on and tested. Unit is now operating as designed. Job completed.
We serviced a
KITCHENAID OVEN
Model KEBK101SSS04
Near Austin, TX 78732
Paul
Job Details: 03/29/2023
Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the broil element and tested the oven. All is working as designed.
We serviced a
WHIRLPOOL OVEN
Model JJW2427WS00
Near Austin, TX 78704
Matthew
Job Details: 03/29/2023
"Arrived onsite for oven triggering F3E0. Upon arrival inspected unit. Customer stated unit worked fine on last use, Saturday. Possibility of intermittent issues. Power cycled unit to reset controls. Tested individual components then ran a normal bake cycle at 350 degrees and unit was functioning properly. Notified customer that reset may have resolved issues. However if symptoms persist, recommend replacing control and sensor. Control Wpw10286791, Sensor WP74008369. Customer will monitor.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/29/2023
Arrived onsite to install previously diagnosed parts upon arrival I installed the new lid and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Leander, TX 78641
Kimo
Job Details: 03/29/2023
Arrived on site for a DW with a top rack that is falling off. Upon inspection I found that the wheels had fallen off of the adjusters. I installed the new adjusters and tested unit and found unit operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FKS00
Near Georgetown, TX 78626
Lou
Job Details: 03/29/2023
"Arrived on site to inspect refrigerator ice maker not working and the freezer getting warm. Upon further inspection, I tested temps in the FC=38 degrees. Removed the FC evap cover and found a ball of ice on the cap tube area (photo) and no frost pattern. Tested the ice maker and it harvested but failed to call for water. Also found ice built up behind the motor cover. Inspected the compressor and found it very hot to touch. parts-compressor, access valve, UV dye drier, pan heater, evaporator, ice maker.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Georgetown, TX 78628
Lou
Job Details: 03/29/2023
"Arrived on site to inspect washer door locked. Upon further inspection, I placed the unit in diagnostics showing error code F3E1-water level system error. Cleared the code and continued with testing. Once the unit filled, I found a large amount of suds in the drum (photo). Also found the water valves at the wall are leaking (photo). Customer advised that they used a detergent pod and a small amount of detergent in the dispenser when the unit stopped operating properly. I advised that it was too much detergent and the unit went into flood mode (F3E1) and explained to the customer how the unit operates. At the end of testing, the unit is operating as designed. I made recommendations for use & care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model mVW723HW0
Near Leander, TX 78641
Maurice R
Job Details: 03/29/2023
Arrived on site for washer not draining.on inspection could not get the unit to drain the water in the tub. Drain the water out and gain access to the bottom of the unit. I removed the pump and the blade was sized up. Installed new pump and tested unit in diagnostics mode. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Leander, TX 78641
Maurice R
Job Details: 03/29/2023
"Arrived onsite for previously diagnosed parts. Installed the ui an tested unit. The unit came up after the new ui was installed, I tested the dryer for 10 minutes and it was working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Austin, TX 78745
Luis
Job Details: 03/29/2023
"Arrived on site replaced bin thermistor and grid cutter ran diagnostics all test passed.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Copperas Cove, TX 76522
David Z
Job Details: 03/29/2023
"Arrived on site to diagnose dryer that is not starting. Tested unit and found no motion from the motor, but the unit also was getting very hot with no motor running. Found the heating element coil was sagged onto the housing, causing it to ground and stay on. Provided estimate for new element and thermal fuse to resolve. Replaced element and thermal fuse and tested. Verified all working as designed. Repair completed.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Fischer, TX 78623
Andrew
Job Details: 03/29/2023
Arrived on site to test unit for oven not working properly. Found terminal block was burnt up due to improper installation. Retention nuts were extremely loose on all terminals. Replaced terminal block(WPW10245259) from truck stock. Unit now working as designed. used 1 WPW10245259 (Terminal block) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 03/29/2023
"Arrived on site for oven not heating and light not working. . Found ignitor has failed. Need to replace ignitor.Replaced igniter and test unit by preheating oven to 350. Unit is operating as designed. No gas leaks present at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Briarcliff, TX 78669
Kevin
Job Details: 03/29/2023
"Arrived on site for neither oven would begin a bake cycle, found ovens were accidentally set to Celsius when recent daylight savings time change happened. After resetting ovens to Fahrenheit they will both begin a bake cycle.
We serviced a
GE REFRIGERATOR
Model PVD28BYNCFS
Near Briarcliff, TX 78669
Kevin
Job Details: 03/29/2023
"Arrived on site and inspected refrigerator and Water dispenser has no pressure and icemaker is not filling traced issue to inlet valve. Refrigerator is still under one year GE warranty, Inlet valve needed is part WR57X27487 Homeowner will request part from GE and the remaining reimbursement would cover the installation of it.
We serviced a
LG WASHER
Model WT1501CW
Near Georgetown, TX 78633
Gerry C
Job Details: 03/29/2023
"WT1501CW Arrived to inspect off balance errors. The customer said the unit started intermittently failing to complete and showing off balance several months ago. It progressed to nearly every load within the timespan since first starting. I found the suspension was noticeably softer in the right rear of the unit and I removed and replaced, after testing all other variables that could cause this issue. I tested the unit and the issue appeared to be resolved. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED9470WW1
Near Waco, TX 76710
Jonathan M
Job Details: 03/29/2023
"Arrived on site for a dryer that is not tumbling. Inspected unit and work area. Customer advised that the unit motor does turn but that the drum does not turn. Did confirm the customers complain and disassembled the unit. Found the idler pulley completely broken and not attached to the belt. Found two rollers also stock and the belt completely worn. Replaced two rollers, the idler, pulley, and belt and tested the unit. And tumble and operate as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Waco, TX 76708
Jonathan M
Job Details: 03/29/2023
"Arrived on site for a dryer that wont power on. Inspected unit and work area. The customer advised that they had just bought this unit due to home renovation and the unit will not power on. Gained access to the terminal block and checked voltage. Found 89.2 V going from line 1 to neutral, 145 V going from line 2 to neutral, and 245 V going from line 1 to line 2. Checked voltage, going from line 1 and line 2 to neutral and found 120 V each. Checked voltage from neutral to ground and found 32 V. Advised the customer that they have a hot neutral and will need to fix their electrical supply. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20EVMS2
Near Austin, TX 78734
Kevin
Job Details: 03/29/2023
"Arrived on site and inspected refrigerator and found icemaker funnel is frozen over and water has been spraying into freezer when icemaker calls for water. Also found waterline on back of refrigerator has popped out of icemaker field tube. Took pictures. After removing ice and resetting fill tube icemaker ran properly and filled with water. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD75HEFW0
Near Austin, TX 78703
Matthew
Job Details: 03/29/2023
Arrived onsite for dryer not heating. Upon arrival inspected unit. Found unit tumbling but not heating. Disassembled and inspected. Found lots of lent buildup in cabinet. Cleared out and tested components. Found thermal fuse failed.Replaced fuse and reassembled. Tested unit and unit is functioning properly. Recommended duct cleaning due to pushback. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Pflugerville, TX 78660
Wesley
Job Details: 03/29/2023
Arrived onsite and found unit with icemaker e2 error. Motor shorted and non function in diagnostics. Completed repair. Tested motor function and water fill and unit filled and all other functions appear in working order.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Hutto, TX 78634
Wesley
Job Details: 03/29/2023
"Arrived onsite and found unit operating with failing pump that would not consistently drain. Advised customer on design of external drain pump . Completed repair and tested, unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW3
Near Austin, TX 78739
Scott
Job Details: 03/29/2023
Arrived on site for washer not powering up . Found drain pump had failed and shorted out control.Needs pump and control. Also found oil has been leaking from gearcase
We serviced a
JENN-AIR FREEZER
Model JB36NXFXRE00
Near McQueeney, TX 78123
Andrey
Job Details: 03/29/2023
"Arrived on site to perform previously diagnosed sealed system, pulled unit out to inspect foe any leaks, after checking all joints found small leak around compressor connection, replaced compressor, access valve and dye drier, pumped down system for 30min vacuum held good, charged system to 5oz of R135A refrigerant, pressures reading good, both evaporators developed good frost patterns, advised customer to put a bottle of water into FC when bottle frozen, unit will be good to load, no leaks detected job complete"
We serviced a
LG WASHER
Model WM3250HWA
Near Georgetown, TX 78633
Gerry C
Job Details: 03/29/2023
WM3250HWA Arrived to inspect washer not starting and jerking. I found the tub bearings had a moderate amount of play via testing by pushing up on the basket. Service mode testing revealed the play was worse than initially discovered and there was a clear thunk as the unit rotated at lower speeds. I advised the customer of my findings after verifying the main bolt was tight in the rotor. The customer has elected to replace the unit at this time. No leaks observed during service.
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Georgetown, TX 78633
Gerry C
Job Details: 03/29/2023
"WED4900XW2 Arrived to inspect no heat. The customer had the unit in timed dry upon arrival and it had been running for at least 10 minutes. The drum was room temperature. I pulled the machine out and traced all devices within the heater circuit and found no issues. I restarted the unit and tested and the heating finally failed- L2 had disappeared and I found it missing up to the terminal block. Flexing the plug in the wall receptacle proved to cause the L2 voltage to come and go, in sync with plug movement. Inspection of the plug terminals revealed arcing that has occurred on the terminal spades and possibly within the outlet.I advised the customer to replace the outlet and make a determination of the intactness and serviceability of the cord/plug assembly. Warranty applied to service."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Austin, TX 78744
Joe Z
Job Details: 03/29/2023
"Arrived on site for Washer overfilling and not agitating. Upon arrival ran diagnostics and got error codes F0-E5 off balance, F8-E1 long fill. Ran components test and all components passed test. Ran a quick cycle with laundry. Am not finding issues of water overfilling or not agitating. Did find right front foot is not leveled. Leveled the unit. Instructed customer about correctly loading laundry to avoid out of balance issues . Unit is operating as designed. No leaks present at this time . Job complete"
We serviced a
LG REFRIGERATOR
Model LFXS28566D /00
Near Georgetown, TX 78633
Gerry C
Job Details: 03/29/2023
"LFXS28566D /00 Arrived to inspect no cool. I found the unit at slightly above room temperature within both chambers and the compressor was quite loud and was running during the entire service. There was no heat on the high side discharge and total current draw of the unit was .85 amps, far too low for a correctly operating compressor. I advised the customer they have a compressor failure. The customer will contact the MFG to see if the compressor can be shipped direct and if they may utilize our service for installation. No leaks observed during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Georgetown, TX 78633
Gerry C
Job Details: 03/29/2023
"KDTE234GPS0 Arrived to inspect upper rack falling. I found the left adjuster had failed and I removed and replaced. Operational test good, no leaks observed during service.
We serviced a
KITCHENAID MICROWAVE
Model KBHS109SSS03
Near Georgetown, TX 78628
Gerry C
Job Details: 03/29/2023
"KBHS109SSS03 Andrew. File #7736057622. MFG tech verified the provided diagram for this unit is correct. The reason for the inquiry to the tech assist line was the 4903 supply line to the inverter showed voltage when the door was opened. According to the diagram, this should not be a possibility, as the relay was operating correctly and the secondary interlock, was supposed to open as well. MFG advised it is backfeed and a normal condition. Proceeding with diagnostics, visual inspection only revealed the emitter section of the magnetron with the appearance of some excessive heat. I removed and replaced the magnetron and inverter and tested. The issue was resolved and the unit heated as designed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78727
Vincent
Job Details: 03/29/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer stayed lock and did not drain. Inspected unit and found that the harness to the drain pump was mot routed correctly and was stretched. I did a successful repair on the harness and tested, unit is now operating as designed and no leaks where observed during service. Job completed."