Arrived onsite to replace parts recommended per tech line. Replaced failed harness. Ran test and unit is now testing accurately for voltage. Control is functioning properly. Intermittency as due to faulty harness. Unit is now functioning properly. Job complete

Arrived onsite for a refrigerator that the drawer does not lock into place. The CX stated that the middle drawer and shelf comes out of place when opening the drawer or putting anything heavy on the shelf. The bottom shelf and the middle shelf are the same part number so I swapped them to see if it would lock into place on the middle section and had the same results with it coming out. I pushed both shelves against the left side of the liner and measured the gap on the right side between the shelf and liner. The middle shelf has a 7/16 gap and the bottom shelf has a 1/4 gap. I called techline and spoke with Sterling SR# 7735034825. Unit is getting sent up for product review. I called the customer and let them know. Call complete.

"Arrived on site for dishwasher not stopping. I found out from the customer the unit would. It start. I put the unit through a diagnostics cycle and found fault code F4e4 wash motor error. I tested the motor from the control and found 17.2 ohms across all 3 windings. I tested voltage from the control to the motor and found it dropping to 60 vac. I found good voltage to the control. I replaced the control and retested the unit. The unit filled, and the wash motor came on it, drained and the heating element activated. Job complete."

"Arrived on site and customer saw delicates and bulky cycle are not working all other cycles are completing. Set washer into diagnostic and found no saved error codes, ran diagnostic cycle and it completed properly. Spoke with tech line and they recommended replacing control. They also requested customer video any further issue, job complete. 7735027539"

"arrived on site for dishwasher making a humming noise during operation. I inspected the unit and work area. I verified the model nu,her and found it falls under service pointer W11540964 for the heater replacement. I out the unit into diagnostics and found fault codes F8e2 inlet valve electrical problem fae2 vent wax motor electrical problem. I ran a diagnostics cycle and found the unit filling. When the wash motor came on I could hear the motor making a loud humming noise. When the cycle got the activating the vent wax motor it shut off. I found the motor out of range. The unit will need a new heating element which is covered under the special project code S17304. It will also need a vent wax motor and sump assembly, ordrng 1 W11416362 (Sump assembly) and 1 W11414073 (Vent wax motor) and 1 W11537778 (Heater)"

"Arrived on site for no unit not freezing. Removed evaporator cover found ice ball on inlet and traces of uv dye on evaporator fins diagnosed a leak at the evaporator. Ordering a new compressor,evaporator and filter drier parts covered by manufacture ; ordrng 1 W10195924 (Evaporator) and 1 W10841139 (Compressor.) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve) and 1 WPW10449006 (Inverter)"

Arrived onsite for a range with the element out. The customer had the lower oven disassembled and the ignitor was bad. The Service Matters part number subs to the wrong part. The customer does not want to replace the ignitor with a generic and wants the OEM. Ordering a parts research. ordrng 1 7432P143-60 (Bake ignitor) and 1 Partsresearch (Lower oven bake burner)

"Arrived on site for Samsung washer leaking. I inspected the unit and work area. I found the below torn in the upper left corner. I found a Samsung service tip, that states to replace the original below and clamp with the improved design. I am ordering parts according to the service tip; ordrng 1 DC97-14618H (Clamp)"

Arrived on site for KitchenAid cooktop front right burner not igniting properly. I inspected the unit and work area. I tested the front right burner and found it hard to ignite and doesnt carry over very well to the main burner. I pulled the burner apart and found the orfice holder restricted and the tension spring loose. I tested the other burners and adjust the valves. On the center burner I found the tension spring missing all together. I cleaned the orfices and found it lighting. ordrng 2 W10554297 (Spring)s and 1 W11173537 (Front right holder)

Arrived onsite for a dryer that only clicks when start is pressed. I found the belt broken. The rollers and idler check good. The vent is completely stopped up with lint and I advised the CX to get it cleaned and referred them to the Dryer Vent Wizard. Ordering the belt. Office to RS. CX paid the diagnostics fee; ordrng 1 WE03X29897 (Belt)

"Arrived on site to test unit for not cooling in RC and RC ice maker not working, tested unit found damper in cooling tower not cycling properly, ice maker has lost its home position, attempted to reset but still unresponsive, ordrng 1 243297613 (Rc ice maker) and 1 5304510255 (Air tower)"

"Arrived to inspect ice not being produced. I found the ice maker valve was restricted and the CX will replace it. During inspection I noted the RC drip pan fractured in two places and it will require replacement. The RH RC door gasket was torn and will be replaced upon return. No leaks observed during service; ordrng 1 W11457241 (Drip Pan) and 1 W10846057 (RH Door Gasket)"

"Arrived on site for refrigerator, inspected unit and work area. CX complaint unit frozen. Took temps at arrival FC 37?, RC 60? unit was turned off from the control. Tested the rails and they seem to be working fine. Tested the defrost and had no voltage to heater. Tested the bi-metal and was good, ohmed the heater and was also good. Will need the control. ordrng 1 WPW10503278 (Control)"

"Arrived on site to test unit for LR burner not able to adjust temp. Found infinite switch was bad. Also found fan switch was bad. Replaced infinite switch, burner now working as designed. Needing fan switch. ordrng 1 WP74009254 (Switch)"

"Arrived on site for a washer that has issues with the control panel. Inspected unit and work area. Did confirm that the user interface was attempting to light up with short circuit and kept reef setting itself. Found the washer is a washer that has a dryer stacked on it. Remove the top cover and went to replace the user interface. Found rodent damage done to the wire harness leading to the user interface. Ordering the NTC harness and upper harness due to an ability to determine which harness was the correct one leading to the user interface. Did speak with SRN did confirm those would be the only two harnesses that could be the harness for the UI. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11449075 (Ntc harness) and 1 W11316252 (Upper harness)"

"Arrived on site to test unit for no heat, tested unit found thermal fuse is good and heater is good, but no voltage sent to element, will need control to fix unit, customer accepted, ordering part, office to reschedule"

"Arrived on site for ice build,door not sealing and no ice. Found packages preventing from door sealing fully,removed packages door sealing tested icemaker diagnosed a defective icemaker. Ordering a new icemaker parts; ordrng 1 WR30X10093 (Icemaker) and 1 WR57X10084 (Water valve)"

"Arrived on site to follow up on refrigerator that had lost cooling. Customer advised that the unit lost cooling in both compartments and they heard a consistent clicking coming from the rear of the unit. They unplugged for 3 days. Unit was turned on again this morning. On arrival I found it was cooling properly, but the compressor was scalding hot, likely locking up due to heat causing their failure. Ordering sealed system components to resolve, R600. Office to schedule with SS tech. ; ordrng 1 W11574734 (Compressor) and 1 R600Kit (R600 Kit) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer) and 1 W11598434 (Evap)"

Arrived on site and found correct harness will need to be ordered; ordrng 1 W11568984 (Lower harness)

"Arrived onsite for Not Cooling. Upon arrival unit is unplugged. Restored power to unit. Condenser fan and compressor turned on. Compressor is pulling .58 amps. Removed evaporator cover. Evaporator fan is operating. Found frost only forming at capillary tube and top corner of evaporator only. There is a restriction and will need a sealed system repair. Ordering compressor,evaporator, uv drier, access valve, nitrogen, and R600 kit. Office to reschedule ; ordrng 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

"Arrived on site and replaced consul diagnosed by previous technician, after replacement it is working properly. Customer also pointed out that middle rack manifold is broken, took picture. Theyre using a Wire tie to hold it together, a new one will be needed; ordrng 1 W11568642 (Manifold) and 1 W11573754 (Manifold)"

Arrived on site to diagnose a dishwasher with upper rack not staying in position. Found rollers broken and rack stops missing. Stops and rollers will need to be replaced to complete repairs. ordrng 2 WP8565925 (Stop)s

Arrived on site to install previous diagnose parts. I installed both the left front and right rear ignitors. I replaced the left front burner head but found the new head wont balance properly. I am ordering a new burner head. The office will reschedule. The unit is igniting properly.; ordrng 1 W11084065 (Left front burner head)

"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, the customer advised that they are having a difficult time turning the unit on and settings temps. I placed the unit in diagnostics showing no error codes. Tested the components in diagnostics and all are operating as designed. When I went to back out of diagnostics, the control panel would not respond. The unit is connected to WiFi as it should be. Due to the control panel being intermittent, I am ordering the panel (W11296171 ) and office to schedule return service due to the availability of the part. ; ordrng 1 W11296171 (Control panel)"

"Arrived on site for left rear burner still sparking after ignition. I inspected the unit and work area. I tested the unit and confirmed the failure. I gained access to the valve switches and found the, all working as designed and receiving proper voltage. I inspected the ignitor and found no cracks or chips in the ceramic. I found the harness is not breaking down under a load. All ground straps and seated and clean. I went to retest the unit and found it working as designed, and no longer sparking after ignition. I am ordering the reignition module. The office will reschedule ; ordrng 1 W11601369 (Reigniting module)"

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised that the unit makes a knocking sound but does not actually make ice. Did confirm the customers complaint And attempted to replace the icemaker. Found the icemaker sent with me had a broken fill cup and was unable to fix it. Re-ordering the icemaker and rescheduled customer per their request.; ordrng 1 Wow10300024 (Icemaker)

"Arrived onsite to install previously ordered parts. Upon arrival inspected evaporator after ice has been thawed and found fractured drain pan. Contacted service management and recommended replacement of control, UI, and drain pan together at once. Ordering drain pan and returning with previously ordered parts. ; ordrng 1 W11457241 (Drip pan) and 1 Shims (Shims)"

"Arrived on site for wine cooler, inspected unit and work area. Wrong door was ordered; ordrng 1 W11522053 (Door assembly)"

Arrived to inspect no oven light operation. I found the bulb showed correct resistance and there was no supply at the receptacle contacts. There was no voltage present at P2-1 and I verified both L and N of the circuit intact. Office to order main control and contact the CX to arrange return service. ; ordrng 1 W11583303 (Control)

Arrived onsite for a dishwasher not drying correctly. I tested the dishwasher in diagnostics and found no error codes present. The unit completed the cycle and worked as designed but I did find the pump motor cavitating from to many suds because the rinse aid was set just under max. I turned the rinse aid setting down and explained to the customer what to watch for with pump cavitation and suds. The tub is curing because the water droplets at the end of the cycle are far apart from each other. I added some oil to remove the suds and tested the unit again with the dispenser lower. The unit completed the cycle and worked as designed. The customer showed me the right side rack stop was popping out. The stops need to be replaced. Ordering 2EA. WPW10082861 stop and 2EA WP8565925 stop. RS for Tue 11/15.; ordrng 2 WPW10082861 (Stop)s and 2 WP8565925 (Stop)s

"Arrived on site for washer shaking and walking . Ran diagnostics , no error codes . Ran test wash and spin was getting shaky . Ran manual high spin and shacking more on high spin and making more noise . Ordering gearcase ,hub , cam , actuator. Also control if needed . Set return for 10/18 No water leaks detected at time of service. ; ordrng 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11611306 (Control)"

Arrived on site to diagnose a refrigerator that is not cooling properly. Found compressor locked up and it will need to be replaced to complete repairs. ; ordrng 1 W11370574 (Compressor) and 1 WPW10143759 (Drier) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Coupling) and 1 R600kit (R600 kit) and 1 2hours (2 hours)

"Arrived onsite for washer not completing wash cycle. On inspection found that the water would start to fill for about 5 to 10 seconds. Then it would go,to a dribble. Replaced the water inlet valve it worked correctly for 1 time before it went back to filling for a few seconds. I flipped the unit up and took look at the underneath in found oil all over the sides and on the rotor. Ordering control board W11419171 stator W11195971 clutch W10754448 rotor W11260238. No water leaks detected during service. ; ordrng 1 W11419171 (Control board) and 1 W11449841 (Gearcase) and 1 W11195971 (Motor) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11130935 (Inlet wiring harness)"

Arrived onsite for convection fan not working. On inspection but the unit in diagnostics mode and found error F2E1 Key stuck. I cleared the error and ran the unit in self test mode and the error came back. I cleared the error again and did a factory reset and re ran the self test and the error came back ordering a control board W1102943. After the factory reset the convection fan started to work. No gas leaks detected during service. I corrected the serial #. The unit was purchased May 2022.; ordrng 1 W11029431 (Control board / panel)

Arrived on site and replaced FC door from previous diagnosis. Needing 5/16-1/4 fitting to complete. Office to reschedule. ; ordrng 4 WP4373559 (5/16-1/4)s

"Arrived on site for wall oven flashing 2-1 error code . Key pad not responding to commands. Did power reset at breaker , touch pad still not responding. Ordering UI console ; ordrng 1 W10887855 (Ui)"

"Arrived onsite for for dryer that will not power up. On inspection found all the components on the back test good. Tested the timer found the time was bad replaced it. Still no power, talked with Susie and we trouble shoot the control and found 2 resistor were bad on the control board. When we were testing the circuit when you pushed the power button the voltage would drop from 118 vac to 6 vac. We isolated the motor and the circuit would stay at 118 vac when the power button was pushed when the motor was out of the circuit. Ordering a motor WP694089 and a control board ; ordrng 1 WPW10476828 (Control board) and 1 279827 (Motor assembly) and 1 WP694089 (Blower wheel)"

Arrived onsite for a refrigerator still making a noise. I could hear the unit making a tapping noise again after the compressor came on and I could hear the noise in the FC. I removed the door and baskets from the unit with it running and could still hear the noise but when I removed the evaporator cover the noise stopped. I found the capillary tube out so far that it was making contact with the evaporator cover. I pushed and bent the suction and discharge lines towards the back of the liner and reinstalled the cover and the noise didnt return. The customer stated he would text me later and let me know if the noise returns. Upon removing the bins I found the thermistor cover not snapped in place and found the locking tab broken off. The thermistor cover needs to be replaced. Ordering W10405166 thermistor cover. Office to RS.; ordrng 1 W10405166 (Thermistor cover)

"Arrived on site to test unit for not cooling in RC, tested unit found FC evaporator completely frosted over, ran diagnostics on the heater and it is not engaging, the heater is good, unit has a defrost system failure, will need evaporator harness, defrost thermistor, control box and UI control, advised customer to unplug unit and leave doors open 24 hours Before our next visit,ordering parts office to reschedule ; ordrng 2 WPW10384183 (Thermistor)s and 1 W11203289 (UI control) and 1 W11546690 (Control box)"

Arrived onsite for a range that the burner lights on the left side but not on the right. I found the ignitor coming on but only drawing 2.5 amps and not opening the gas valve. I replaced the ignitor and tested the oven. All is working as designed. Call complete.

"Arrived on site for refrigerator, inspected unit and work area. CX complaint was leaking water. Inspected the water one and looked good inspected the drain and it was clogged. Cleaned the drain and tested unit is now draining as designed. Job completed.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump locked up and replaced pump assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Arrived on site for refrigerator not dispensing water properly and leaking from icemaker. I will confirm the icemaker legal to do two separate or not sealing causing ice to form and milk together in ice bucket. Also found filter head reservoir was failing to seal around filter. I am a repair and found no leaks during testing and unit functioning as design. call complete

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the washer leaked water from underneath. I inspected the valve/hose connections at the back of the console and they were good with no signs of leakage. I found the drain hose was 4 inches in the standpipe. I tilted the unit back and inspected underneath and found no evidence of water leaks anywhere. I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit began to drain, I found water backing out the standpipe (photo). I stopped testing and placed the unit in manual diagnostics and slowly drained the water from the unit and monitored the standpipe. I was able to get the unit drained. Tested agitate and spin and the unit is operating as designed. Using my borescope, I checked the standpipe for clogs and found it clogged appropriately 6-8 inches down (photo). I recommended that the customer contact to clear the debris. No water leaks observed, within the unit, during service, job completed."

"Arrived on site for a refrigerator that has a door that wont close. Inspected unit and work area. The customer advised that they have a number of issues that they wanted me to look at including their freezer door not shutting fully, their pantry door not shutting properly, no ice production from either ice maker, and water dripping from their ice dispenser consistently. Confirmed all the customers complaints and found the rails on both freezer door and pantry doors worked broken and not closing properly. Also found the ice door separator leaking warm air into the ice bin area and causing condensation. I advise the customer that we would not be able to fully determine whether either icemaker needs to be replace due to loss of freezer air temperatures and all compartments. Advise the customer that we would at least need to replace the slides on both drawers and the ice door separator.

Arrived onsite and found unit with SD error and f9e1 long drain. Determined the drain trap is clogged. Cleared water from unit and found clothing in the drain trap causing long drain removed and provided maintenance instruct on procedure.

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters. Replaced adjuster kit. Test unit and unit test good job complete.

"Arrived on site and inspected refrigerator and found freezer door has a large air gap across the entire top. Disassembled freezer to inspect further and found support bar is missing. Inspected brackets and found they are both plum but door is not. Freezer door, Support bar and ears would need to be replaced at minimum

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised of the unit will fill but will not wash the clothes or spend them out. Ran into diagnostics and found an F8 E1 (low /no water detected during fill) error code. Test of the unit in manual testing and tested both hot and cold valves. Found very weak water pressure coming through the valves on both sides. Checked behind the unit and found that the unit was hooked up to one water pipe with a Y splitter leading to the back of the unit. Found water pressure was weak from the water supply and did advise the customer that their issue is an installation one. Advise the customer to have thetheir water supply updated to have a hot and cold line going to each valve. I also advised that they should have their water pressure checked due to insufficient supply. The unit is working as designed. Call complete.

"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Customer advised that the unit seems to not finish any cold wash cycles. Tested the valves and found the cold water valve not pulling in any water. Remove the hose from the cold water valve and found buildup inside of the valve assembly. Replace the water valve and test of the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to disassemble both oven doors to clean the inner glass. I disassembly the doors and removed the glass so the customer can clean them. After cleaning I reassembled the doors and reinstalled them. They are now clean and shutting properly.

Arrived on site for range tripping breaker in oven was in use. Upon arrival found no error codes and diagnostics indicating a hardware failure. Then check voltage from the outlet and found a stable on correctly polarized 240 V. Found range had a gfci breaker installed causing breaker to continuously trip. Explained to customer they would need to contact their builder and have dedicated circuit installed without gfci. Range is functioning as designed. Call complete

"Arrived on site for LG washer, inspected unit and work area. CX complaint was washer off balance code and a UE CODE. Ran unit in diagnostics and found no problems. Tilted unit and inspected the stator and rotor and it looked good. Control board will have to be replaced to fix the problem. No leaks where observed during service

Arrived onsite and found unit operating with failed condenser fan motor.. Completed repair and tested. All checks good.

"Arrived on site to replace console from previous diagnosis. Customer was sent console from JennAir. Customer stated she wants to proceed with console replacement only and if control is needed after then proceed with initial diagnosis. Replaced console, unit working as designed.

"Arrived on site for fresh food leaking and water on floor . Found no frost build up, drain tube was clogged up . Cleaned fresh food drain tube . No other issues found . No water leaks detected at time of service

"Arrived onsite for it's the heating element needs to be replaced. It overheats no matter what temperature is set at. Upon arrival customer stated that all burners get hot even when set to low heat. Test unit and set to low but unit heats up to full heat. Found front left and front right burners never cycle. Contacted SW for assistance. Recommended replacement of both front left and front right elements due to elements having temperature sensors. Job complete"

Arrived onsite for a refrigerator that is not cooling correctly in either compartment. The CX stated it was cooling ok in the RC but the FC wasnt cooling at all and it stopped making ice a few days go. I ran some test and found the FC evaporator fan not running. I found the door on the FC not closing correctly and a large gap halfway down both sides of the door and along the bottom because the drawers and the bin was not installed correctly. I corrected the drawers and the bin so the door would close and found the evaporator completely frozen up. I explained to the customer that the air gaps from the door not closing caused this. I ran a forced defrost and the unit worked as designed. I explained to the CX that they would need to defrost the unit and then see if the fan would start working again. I went over laying out towels around the unit. The upper rails are also bad for the top drawer and need to be replaced. I also found the deli UI and wiring in the deli drawer badly corroded and explained to the CX what this could cause. MS stated they never had any cooling issues until just now.

"Arrived on site to inspect refrigerator water dispenser not shutting off. Upon further inspection, I found the unit in the garage with the water turned off. I removed the dispenser assembly and found water behind the assembly and the harness badly corroded (photo). Also found the dispenser switch connection badly corroded (photo). I advised that due to the corrosion on the switch is what caused the dispenser to be activated and spray water without pushing on the dispenser arm. I traced the harness back to the side of the door where it goes inside the door. I advised the customer that the only way to replace the harness is to replace the door. I also found the ice door not sealing properly and allowing warm air up inside the ice bin melting the ice. Customer advised that they would leave the water turned off to the unit. No water leaks observed at the end of service, job completed."

Arrived onsite and found unit operating with failed float switch seal. Cleaned unit seal and tightened nut. Tested unit for leaks and found unit is now operating as designed Leak free. All checks good. Advised customer on repair.

"Arrived on site for whirlpool fridge freezer ice maker not producing any ice. I inspected the unit and work area. I found the ice maker receiving good voltage. But will not cycle when called for.. I installed the new ice maker. I found it cycling and filling. The unit is working as designed.

"Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the unit filling with water. I found the wash motor activating. I found both spray arm( upper WPW10317197 , lower WPW10319027) jets clogged with debris. I tried to remove the debris but could not remove all of it

"Arrived on site. Removed compressor,defective evaporator and heat exchanger,installed new heat exchanger correctly,evaporator,compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good

"Arrived on site for a refrigerator that is making noise during operation. Inspected unit and work area. Customer advised the unit seem to be making the noise when the unit went to cool but did not happen every single time. Remove the back cover and found one of the return refrigerant lines touching against the bottom of the cabinet causing the rattling. Added some insulation to the refrigerant line and advised the customer of the issue.Call complete."

Arrived onsite for a dryer that you can hear a hum but the drum doesnt turn. I found the unit stacked and ai could hear the motor running but drum wasnt moving. I found the belt broken and the idler bad. I replaced the parts and tested the dryer. All works as designed. Call complete.

Arrived to instal previously diagnosed and ordered parts. I verified the issue with ice production and water dispensing was due to a faulty filter head and I removed and replaced the filter head assembly. I tested and the issues were resolved. The dispenser had a very aggressive spray and I found and removed hard water deposits from the tube and the flow resumed normal flow rate and pressure. No leaks observed during service.

"Arrived on site to inspect dryer with no power. Upon further inspection, I attempted to test the unit and it failed and the interior light is not coming on. I tested voltage at the outlet and got no voltage. I found the left side on the outlet was bad. I checked the breaker and it was on. Cycled power and retested voltage at the outlet and got same results. I recommended that the customer inspect the breaker and outlet and once it repaired and the unit continues to fail, contact our office and schedule service. No lint observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the right rear burner switch and tested. Unit is operating as designed. Once I had the unit back into place, I tested all burners and unit continued to operate as designed. Secured/sealed the vent tube with foil tape. Job completed."

"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water and my magnetron tester. During testing, I found the magnetron would only function 1 time and at the end of testing, the water was warm but not hot. I pulled the unit out from the cabinet and removed the top panel to gain access to the components. I tested the magnetron and found it out of range. Since the magnetron, capacitor and diode are covered by AEX 1yr warranty, I removed and replaced the mentioned parts and retested. Unit is operating as designed. I placed the unit back in the cabinets and retested and it continues to operate as designed. Job completed."

"Arrived on site to Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778, replaced heater, tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site for ice build in freezer. Found ice build up on right side of freezer section,removed door added sealer between liner to cabinet,remolded door gasket checked door seal good."

Arrived on site for washing machine lid strike veins broken. I inspected the unit and work area. I found the strike broken. I replaced the strike and tested the unit. It is now working as designed. Job complete.

"Arrived onsite for oven not heating up to select temperature. Tested the sensor it was 1K, tested bake element in it was 19 ohms the broil element was 22 ohms. CX said it all started after a bad storm. Installed new control board and tested unit at 350?. It topped out at 393? and cooled down to 333? before going backup to 380. Unit operating as designed."

"Arrived onsite to replace thermistor, control and UI. Replaced components and tested. Unit is functioning properly. Job complete"

"Arrived on site and delivered lower spray arm diagnosed, job complete"

"Arrived on site and inspected microwave and found vent motor is trying to run when turned on but its only making a humming noise. Attempted to uninstall microwave and found builder has applied a sealant/putty around vent cover that had dribbled/leaked into fan before drying. This was keeping fan from moving, after clearing it all out vent fan is working properly. The home is new and no one is here attempted to call builder to explain situation and they did not answer, job complete"

"Arrived on site for refrigerator, inspected unit and work area. Gained access to compressor and evacuated the system with nitrogen. D-braised the compressor and installed new one with access valve and new UV dryer. Checked all my joints with nitrogen and bubble checked and they where good. Charged the system with R600 47g. Replaced the control and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

Arrived on site to test unit for loud grinding noise. Found frost build up around FC evap motor. Removed build up and inspected for air leaks. Found drain tube has pulled away from drain nipple exiting cabinet. Secured drain tube and applied silicone to keep in place. Gasket sealing good. Damper is opening and closing properly. Advised customer to open and close door from center of handle to ensure gasket seals properly. No leaks detected. Job complete.

Arrived onsite and installed an improvised hook retainer to prevent the hinge hook from dispensing the spring. Unit is now operating as designed. Advised customer on repair.

"Arrived on site to replace previously diagnosed latch and strike, replaced latch and strike, ran diagnostics cycle, all components are running properly, unit is set on a plywood platform and it is not leveled, attempted to level but back feet are extended to the max and still need more, during diagnostics cycle unit had a slight wobble, advised customer that platform would need to be fixed for Optimal performance no leaks detected job complete"

"Arrived on site to test unit for no cool, tested unit found excessive moisture on RC top and frost in FC, Inspected RC and a big gap on the bottom of the unit causing warm air to penetrate through the RC the FC freezing up the vents, due to the excessive gap called tech line and report my findings, submitted photo by Text for review, per tech line unit is non repairable, SR#7735021337, customer to call customer service to see how they will proceed with this, at this time job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit ice maker leaking water and per techline recommendations (SR#7734807723), I removed and replaced ice maker (W11579560 ), dual valve (W11482383 ) and installed a reducing valve (W10786952 ) and pex water line (8212547RP). Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

Arrived onsite and found unit with lighting issues. Replaced all LED modules with updated part W11632139. Unit is now operating as designed. All checks good.

"Arrived on site to diagnose a dryer that is not turning on. Found breaker tripped, and reset breaker. Tested unit and found all is functioning properly at this time."

"Arrived on site. Replaced recirculating pump,bin thermistor and water valve,ran diagnostics all test passed,no water leaks at tubing or connections."

"Arrived onsite for washer leaking. Upon arrival inspected unit. Ran test and found during fill state, the unit was leaking. Disassembled and checking valve housing. Found housing failed causing water to leak. Replaced valve. Tested unit and unit is now functioning properly. No leaks present at this time. Job complete"

"Arrived on site and inspected vent hood and found fan motor is not moving. Found loose connection at harness to fan motor and after resetting it it is running properly. If issue happens again a new fan motor will be needed, job complete"

"Arrived on site and found drain pump is not running, pump was replaced 2 months ago. Inspected it and found when moving wires to connector drain pump will turn on. Reset connector and drain pump will now run properly. If issue continues it will need a new lower harness. Job complete"

"Arrived on site to test unit for not washing dishes, tested unit found recirculating pump not engaging, replaced sump, tested unit, unit now functioning properly, no leaks detected job complete"

"F2-E1 UI stuck button , F6-E3 UI cannot hear acu, Need to replace control and console. Contacted claims to get AUTHO. AUTHO was granted. Replaced console and control. Test unit. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived onsite for refrigerator freezing food on top shelf and in the crisper drawer. RC temp was 29 the FC was -1 the RC thermistor said it was 35 in the RC. Gain access to the RC evap in 30% of the evap was iced over. Replaced the thermistor and informed the CX to give it few hours to cool down before reloading it with items. No water leaks detected during service.

Arrived onsite to install previously ordered parts. Replaced harness and control. Thermistor tested good. Test defrost on diagnostics. Heater now energizes. Job complete

Arrived onsite for lower oven not heating. Upon arrival inspected unit. Found ignitor not pulling sufficient amps. Replaced bake ignitor wp7432p14360. Tested unit and unit is now heating and cycling properly

"Arrived on site for dishwasher, inspected unit and work area. CX complaint dishwasher wash motor not working after they replaced the drain hose. Entered diagnostics and found stored codes F4E3 F7E1. Inspected unit and found the was motor connector not fully inserted, I reconnected the connector and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for loud noise complaint. Drained water from pan,drain pump drained water no odd noise,ran diagnostics all test passed,changed ice thickness in diagnostics. Ran external drain pump multiple times no odd noise."

"Arrived on site and inspected refrigerator and found freezer temperature is 0?, Found two batches of ice production but customer also has ice bin full of purchased ice. Down there is currently a batch of ice in the original icemaker tray. Customer states icemaker production is intermittent. Inspected blower harness on freezer door and did not see any issues. Replaced icemaker, job complete"

"Arrived on site for fridge not making ice . Ran diagnostics for e5 error . Ran harvest,Im is harvesting normally. IM aid not getting any water , valve is activating . Found water line is freezing up at icebox on fridge side . Can feel air from ice box . Used perma gum and foil tape to seal around water line . Re ran fill test after defrosting line . Ice maker is now filling . Did hard power restart to clear any errors . No water leaks detected at time of service. Job complete"

"Arrived on site and inspected Dryer and found it is not heating, disassembled it and found igniter is broken. After replacing igniter dryer is heating normally, job complete"

Arrived on site for whirlpool range having f3 error code. I inspected the unit and work area. I found f3 shorted or open oven sensor error code stored in the unit. I tested the oven sensor and found it reading 494 degrees. I replaced the sensor and tested the unit I found it heating to 350 degrees as designed. Job complete

"Arrived on site to test unit for leaking water, customer stated that with power off to unit fills with water, inspected water valves found hot water valve not closing overfilling unit causing leak, replaced hot water valve and cold as precautionary, ran diagnostics cycle, unit is running as designed, no leaks detected job complete"