Service History 217

We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78744
Kevin
Job Details: 06/04/2021
"Arrived on site and inspected dryer and found vent hose is not attached, after attaching it ran dryer and found airflow is restricted. Took a picture. Recommend it to homeowner that dryer not be used until vent to the exterior of the home is cleared/cleaned by a service, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Austin, TX 78732
Robert
Job Details: 06/04/2021
Arrived on job for complaints of not washing. Ran diagnostics and found no codes washer working properly
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Cliff
Job Details: 06/04/2021
Arrived on site to replace previously ordered parts for microwave. Replaced diode and tested unit. Found all is functioning properly at this time and no other parts needed.
We serviced a
FRIGIDAIRE RANGE
Model FEFLMC55FCC
Near Austin, TX 78729
David Z
Job Details: 06/04/2021
"Arrived on site to diagnose range that has no power at the control. Pulled unit out to check the control and unit powered on when I moved it. Customer informed me that the electrician that had come out prior had found the cord was failed, and if you wiggle the cord at all it cuts power. Home warranty does not cover power cord replacement. Advised customer to purchase a new power cord and resolve. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Killeen, TX 76543
Tyler
Job Details: 06/04/2021
"(Tw) On-site to install previously diagnosed parts. Replaced RC and FC thermistors, control, evap motor, and FC fan shroud. Reassembled, tested, functioning as designed. Informed customer that unit can take at least 24 hours to reach desired temps (unit was unplugged since our last trip due to FC evap fan shroud being broken). Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Killeen, TX 76542
Al
Job Details: 06/04/2021
Arrived on site and inspected F5E3 error code.Confirmed the complaint and found the latch was defective causing the malfunction.R&R it and unit began operating as designed.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB02
Near Waco, TX 76710
Jonathan M
Job Details: 06/04/2021
Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that they had to unplug the unit about a week ago and just plugged it in about an hour ago prior to me coming out. Found the freezer and refrigerator sitting temperatures in the 70? areas. Remove the compressor cover and took a nap draw of the compressor. Found the unit running but only pulling .368 A. Spoke to SW and was advised that the issue would be with the field compressor. Ordering sealed system parts in the office will need to contact the customer about a return date due to needing two hours for service and parts availability. ; ordrng 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator)
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWP0
Near Kempner, TX 76539
Al
Job Details: 06/04/2021
Arrived on site and inspected dishwasher not working properly.Ran diagnostics mode and found the units pump and motor failed.Customer advised they use pods wrapped in the clear plastic casing. I believe the use of the pods affected the pump and motor causing the malfunction.Ordering the pump and motor.Office to schedule return services due to ; ordrng 1 WPW10418332 (Pump& Motor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan M
Job Details: 06/04/2021
"Arrived on site for a wash machine that?s not spinning out clothes. Inspected unit and work area. Customer advised that in order to get the unit to start that they are having to open and close the door several times. Could not replicate the issue and found no stored error codes. However, went ahead and replace the lid lock assembly due to the customer having this issue be intermittent. Tested unit and unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Killeen, TX 76543
Tyler
Job Details: 06/04/2021
"Arrived on site to install previously diagnosed ice maker, switchs, cover, &control. Upon completion of repairs we reassembled and tested unit through 44 and 45 in diagnostics found unit fully functioning as designed. We also called techline and spoke with Rich sr#7730922356. Rich confirmed that our diagnostics was accurate and repairs made were good due to continuing ping/pong of issue between monitoring control and ice maker. We also reinspected harness under door as well as behind kick plates leading into units cavity but found no frayed wires. Informed customer to give unit 24 hrs to continue making ice call complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Jarrell, TX 76537
Lou
Job Details: 06/04/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the control failure, gearcase failure, I removed and replaced the gearcase, slider, clutch, rotor and main control. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Belton, TX 76513
Tyler
Job Details: 06/04/2021
"(Tw) On-site for dishwasher not turning off. Ran diagnostics, found F5E1 (door not closed within 4 seconds of unit being started). In diagnostics, found unit cycling as designed. Ohmed out OWI at P12-1&3 at main control 38.7ohms room temp, added hot water and went to 28.7ohms, showing that OWI could detect change in water temp. Checked amps between thermostat and heating element during high temp wash 6.7amps, During dry cycle 4.8 amps. All signs indicating main control not detecting wash cycle accurately. After approval from customer, replaced main control. Reassembled, tested, unit functioning as designed. Unit was able to power on and power off. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Belton, TX 76513
Tyler
Job Details: 06/04/2021
"(Tw) On-site to install previously diagnosed parts. Once disassembled, replaced the ice dispenser paddle. Reassembled, tested multiple times with different time increments in between. Unit is no longer dispensing spurts of water when commanding for ice. Call complete. Unit only needed one paddle (originally ordered 2)."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Woodway, TX 76712
Jonathan M
Job Details: 06/04/2021
"Arrived on site for a refrigerator that?s not cooling. Inspected unit and work area. Found the refrigerator running as I was here but found the temperature in the freezer not sitting at proper temperature. Remove the evaporator cover and found a big ice ball on the upper right hand side of the freezer section indicating a leak or restriction. Spoke to JC and was advised to bring he evaporator, compressor, dye drier, and service taps.
We serviced a
GE WASHER
Model GTW485ASJ3WS
Near Riesel, TX 76682
Jonathan M
Job Details: 06/04/2021
Arrived on site for a washing machine that won?t fill with water or do anything. Inspected unit and work area. Found the unit would not turn on in any fashion in any cycle. Removed control cover and found two dirt dauber nest?s inside the control area and one of them on the soil level switch board. Removed dirt dauber nest and removed the connector for the soil and temperature selector and found the unit still not starting even a drain and spin.
We serviced a
GE DISHWASHER
Model GLD5660R00SS
Near Copperas Cove, TX 76522
Al
Job Details: 06/04/2021
Arrived on site and inspected dishwasher not filling.Confirmed the complaint and found the customer recently had her counters replaced and the water was shut off underneath the sink.I turned it on and unit filled and tested properly.JOB COMPLETE
We serviced a
MAYTAG MICROWAVE
Model MMV5208WS1
Near Killeen, TX 76542
Tyler
Job Details: 06/04/2021
"(Tw) On-site for display not working and grill vent coming off. Found LED display dim and flickering. Control was getting proper voltage, but LEDs not lighting up to show command. Also, grill piece was broken off exposing high voltage equipment. After autho, replaced control. Ordering new grill vent due to wrong color. Office to reschedule due to part availability. ; ordrng 1 W10259232
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/04/2021
"Arrived on site for refrigerator making a hammer noise when dispensing water. Inspected unit and work area. Verified failure. Removed water filter and tested, noise was still present. Gained access to single inlet valve and disconnected going to dual valve. Dispensed water and no noise occurred. Gained access to filter housing and dual inlet valve. Removed failed dual valve and installed new. Tested operation and noise still occurring. Disconnected filter housing and tested, found noise still occurring. Had to replace filter housing due to heater tape. Will need to return with single and dual valve. Will need authorization to continue with repair. Office to schedule appointment when ETA is available on parts. Customer requested for same tech on return.; ordrng 1 PRESSUREREGULATOR and 1 W11194380 (DUAL VALVE) and 1 W11312191 (INLET VALVE)"
We serviced a
JENN-AIR DISHWASHER
Model JDB8700AWP2
Near Salado, TX 76571
Lou
Job Details: 06/04/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the console/UI failure, I removed and replaced the console/UI and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Salado, TX 76571
Lou
Job Details: 06/04/2021
"Arrived on site to inspect washer door lock not operating. Upon further inspection, the customer advised that they couldnt get the LOC to go off the display. They advised that they tried unplugging the unit and swing other buttons and nothing would change. I found the control lock was turned on and when I attempted to turn it off, the console failed to respond. I unplugged the unit and attempted again and it continued to fail. I attempted one more time, and the console responded. I placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. Due to the many attempts to get the control lock turned off, I removed and replaced the console and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID FREEZER
Model KFIS20XVMS8
Near Austin, TX 78738
Brandon
Job Details: 06/04/2021
"Arrived on site for customer complaint of ice building up in freezer and not draining, I defrosted drain and installed new drain extension, unit tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB5
Near Temple, TX 76501
Al
Job Details: 06/04/2021
"Arrived on site and inspected dishwasher with several issues.Unit wasnt anchored to the counter, unit was hardwired and the cord from the wall was cut.The junction box didnt exist.The landlord also needs to contact an electrician for the hardwiring issues and have a braided water line installed from the water source to the unit because the copper waterline looks as if its been leaking from both ends.I was unable to get the unit out, power connected and test the unit for the above reasons."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Buda, TX 78610
Robert
Job Details: 06/04/2021
Arrived on job for complaints of warm temperature. Found the compressor working and both fans. Checked amp and got 1.3. Will need SS tech to replace compressor and evaporator. ; ordrng 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (compressor) and 1 WPW10313899 (evaporator)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/04/2021
Arrived onsite for washer not spinning. Upon arrival found unit made very loud metal on metal sound. Removed unit belt and tested belt found noise proceed from motor. Ordering motor. Upon inspecting unit gear case. Found washplate was grinder on. Ordering washplate and gearcase. Also found upon putting belt back on it was hand tight. Very loose. Ordering belt. Office to reschedule upon receiving parts.; ordrng 1 W10752283 (Washplate) and 1 W10752283 (Motor) and 1 W11239857 (Belt)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78738
Brandon
Job Details: 06/04/2021
"Arrived on site for customer complaint of unit being plugged in and no power, found failed control, I replaced control, ran ice maker tests, unit tested good."
We serviced a
GE REFRIGERATOR
Model GSE25HMHBHES
Near Georgetown, TX 78628
Cliff
Job Details: 06/04/2021
Arrived on site to diagnose a refrigerator that is not cooling.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78748
Kevin
Job Details: 06/04/2021
Arrived on site and inspected dryer and found rear drum seal was not applied properly during manufacturing. The metal edge of the drum is making contact with the bulkhead. It is making noise while running. Took one picture of the seal. Will need to bring back a new one to correct issue. Recommended that homeowner avoid using dryer if possible until this is corrected; ordrng 1 W10612022 (Rear drum seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY04
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/04/2021
"Arrived on site for refrigerator not maintaining temperature. Inspected unit and work area. Found RC at 39? and FC at 0?. Found signs of door not being shut all the way or incomplete defrost cycle. Customer stated that unit has not made any abnormal sound. Performed diagnostics mode and tested defrost circuit and found closed circuit and heater activating. Put unit basic defrost mode and informed customer on door operation. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78664
Wesley
Job Details: 06/04/2021
Arrived onsite and repaired dishwasher pump by replacing sump and motor. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Leander, TX 78641
Tommy
Job Details: 06/04/2021
Arrived onsite for washer stopping. Upon arrival found unit error code F1E1 found unit ACU was not reading correctly hard proceed voltage but was miscommunicating with unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78733
Kevin
Job Details: 06/04/2021
"Arrived on site and inspected refrigerator and found error E5 showing on test 56, timed ice making. Also ran test 57, and hollow ice cubes are dispensed and harvest completes properly, There is still water in icemaker. Disconnected fill tube from double valve to icemaker and insured it is not blocked. Ran test 45 dispensing directly from double valve and water fill is good. ran test 15 and 36 and both passed correctly. sent multiple videos to PR. Found freezer temperature is currently 28?, took pictures. Spoke with PR and LM, decision was made to continue with original diagnosis and replace parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cedar Park, TX 78613
Kayman
Job Details: 06/04/2021
Arrived onsite to install previously diagnosed parts. I installed the door closure and latch. I also installed the left side door switch. I tested the unit and checked for leaks. The unit is working as designed and no leaks were detected during time of service. Job complete.
We serviced a
GE DRYER
Model GTD42EASJ2WW
Near Lockhart, TX 78644
Noah D
Job Details: 06/04/2021
"Arrived on site to inspect unit for not drying correctly, upon inspection found the unit did heat and spin, I found a large ball of lint in tubing, removed lint and airflow increased slightly, instructed customer to get vents cleaned. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Leander, TX 78641
Kayman
Job Details: 06/04/2021
Arrived onsite to install bezel. I installed the part and tested. The unit is working as designed no leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Bee Cave, TX 78738
Luis
Job Details: 06/04/2021
"Arrived on site for fresh food not defrosting. Replaced damaged shaft,cover,drip pan,motor and support. Per service pointer W11092686 secured evaporator to liner wall using clamps and zip tie,secured thermistor to correct location on suction line using foil tape and a zip tie,secured cover with 4 screws,adjusted drip pan to sit level. Autho S16360"
We serviced a
GE REFRIGERATOR
Model GSHF6HGDBCBB
Near Austin, TX 78747
Jacob
Job Details: 06/04/2021
Arrived onsite for bottom drawer being broken. Looked at the bottom drawer and noticed the bottom drawer was in pieces. Replaced bottom drawer. No issues at this time. Job complete
We serviced a
GE DRYER
Model GTDP490ED0WS
Near Austin, TX 78747
Jacob
Job Details: 06/04/2021
Arrived onsite for timer not able to start a full cycle. Customer showed me that the timer will only work at the 20min mark for timed dry. Replaced timer. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH2175XVS2
Near Round Rock, TX 78665
Wesley
Job Details: 06/04/2021
Arrived onsite and installed new light for customer and installed shorted switch.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near Austin, TX 78739
Leonardo
Job Details: 06/04/2021
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Will need to replace sump and motor office to reschedule. ; ordrng 1 W10861526 (Sump and motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW02
Near Cedar Park, TX 78613
Kayman
Job Details: 06/04/2021
Arrived onsite for refrigerator producing odd shaped cubes or not dispensing correctly. Upon inspection I found the ice bin full of normal shaped cubes and none sticking together. The customer had concerns of crushed ice coming out when cubed is selected. I tested and confirmed the ice bin is working as designed. I explained that the ice has to pass by the teeth that crush it and sometimes ice crumbles can get caught and release when the pad is depressed but is fairly normal for this unit. No repairs needed at this time and no leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Lockhart, TX 78644
Noah D
Job Details: 06/04/2021
"Arrived on site to inspect unit for not draining correctly, upon inspection found the unit was draining and all functions worked correctly, replaced pressure switch and tested. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS00
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/04/2021
"Arrived on site for Not Cooling - Both Sections - Refrigerator. Found heavy frost build up on RC evaporator cover. Ran test 38 and placed in a short defrost. Placed in diagnostics and ran test 4 and 5. Compressor running as designed. Heard three way valve turning and fan running. Inspected rail harness to deli control and it was good. Inspected the deli control for corrosion and it was good.
We serviced a
KENMORE WASHER
Model 110.2892479
Near Austin, TX 78750
David Z
Job Details: 06/04/2021
Arrived on site to diagnose washer that had made a large noise and stopped moving.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Hutto, TX 78634
Cliff
Job Details: 06/04/2021
"Arrived on site to replace previously ordered parts for refrigerator. Found connector on new inverter damaged, but was able to use it to test compressor. Compressor checks good and I am reordering inverter.; ordrng 1 W11087200 (Inverter)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Salado, TX 76571
Lou
Job Details: 06/04/2021
"Arrived on site to inspect microwave venting. Upon further inspection, I found the unit venting out the front of the unit and not through a vent that goes outside. Found there is not vent that goes outside. Tested the vent with a piece of paper towel and the unit sucked the towel up to the vent area, but was weak. I removed the unit from the wall and removed and replaced the blower and reinstalled the unit to the wall and retested. Unit is operating as designed. Made recommendations for use & care. Job completed."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/04/2021
"Arrived on site for NOT HEATING, ELEMENT MAY HAVE GONE OUT--THE VENT/DUCTS HAVE BEEN CLEARED--THE UNIT IS RUNNING AND TUMBLING NORMALLY. Found heating element coils broken. Removed heating element and installed new heating element. Tested dryer and it is heating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Dale, TX 78616
Noah D
Job Details: 06/04/2021
We serviced a
GE REFRIGERATOR
Model GTS18HCMFRWW
Near Lampasas, TX 76550
Al
Job Details: 06/04/2021
"Arrived on site to inspect refrigerator not cooling properly. Confirmed complaint and accessed the freezer section and found the evaporator fan motor is defective causing the malfunction. Ordering the evaporator fan motor, office to reschedule return service. Needs more work ; ordrng 1 WR60X23584 (Evaporator fan Motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0DS00
Near Cedar Park, TX 78613
David S
Job Details: 06/04/2021
Arrived on site to drop off previous diagnosed. I installed the new knob and tested it.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTSS02
Near Lakeway, TX 78734
Robert
Job Details: 06/04/2021
Arrived on job for complaints of leaks. Found the icemaker funnel block with ice. Removed ice and test.
We serviced a
MAYTAG DRYER
Model MEDB850YW1
Near Austin, TX 78739
Robert
Job Details: 06/04/2021
Arrived on job to replace previously diagnosed part. Found the part wrong. Ordered new catch. ; ordrng 1 WPW10111905 (catch)
We serviced a
MAYTAG DRYER
Model MED5500FW1
Near Pflugerville, TX 78660
Wesley
Job Details: 06/04/2021
Arrived for unit not drying well. Tested and found poor airflow. Vent was accessible. Cleared obstruction at exterior causing drying problem. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model MEDE900VW1
Near Austin, TX 78738
Robert
Job Details: 06/04/2021
Arrived on job for complaints of lint screen damage. Found the spring in lint trap not reinstalled properly and caused the damage to screen. Corrected placement and replaced screen.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Cedar Park, TX 78613
Kayman
Job Details: 06/04/2021
Arrived onsite to install previously diagnosed parts. I installed the ice maker assembly. After installing the IM began to cycle and fill. I advised the customer to monitor ice production over the weekend to ensure it produces correctly.No leaks detected during time of service. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB750YW0
Near Georgetown, TX 78628
Tommy
Job Details: 06/03/2021
Arrived onsite for washer making loud noise. Upon arrival found unit washplate slightly damaged. Unit motor damaged and struggling to turn and bearing likely damaged.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS01
Near Dripping Springs, TX 78620
Robert
Job Details: 06/03/2021
Arrived on job for complaints of error code. Confirmed code fir lost communication. Replaced both controls and test.
We serviced a
MAYTAG DRYER
Model SDE515DAYW
Near Austin, TX 78748
Jacob
Job Details: 06/03/2021
Arrived onsite for unit not starting. Checked voltage from the wall plug. No power was coming in a breaker was tripped. Turned on breaker. Checked voltage once again. Found that L2 to ground was only getting 22v. Showed customer of the issue. Let customer know to contact an electrician to fix the issue. No other issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LVAXWQ00
Near Cedar Park, TX 78613
Kayman
Job Details: 06/03/2021
Arrived onsite for refrigerator losing cool in both sections. I found svc pointer (W10403998) that matches the current symptoms. I replaced the ADC and the unit began cooling as designed. All fans running and no leaks detected during time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Cedar Park, TX 78613
David S
Job Details: 06/03/2021
"Arrived on site for fridge lights and freezer light being out. I inspected the unit and work area. I replaced the freezer light and found all but 2 lights came back on. I replaced the lights under the ice marker and found the, all working. Job complete."
We serviced a
GE DISHWASHER
Model GSD3200G00CC
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/03/2021
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from water line and valve and motor and solenoid office to reschedule. ; ordrng 1 WD21X10060 (Solenoid kit) and 1 Waterline (Water line)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/03/2021
Arrived on site to test unit for dispenser not opening. Test unit and found bad dispenser. Also found door falling due to broken pads. Ordering new pads office to reschedule. ; ordrng 2 WP8268961 (Pads)s
We serviced a
GE DRYER
Model GTDP280ED4WW
Near Dripping Springs, TX 78620
Robert
Job Details: 06/03/2021
Arrived on job for complaints of not drying. Found the vent not working properly. Customer will have vent cleaned.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78747
Luis
Job Details: 06/03/2021
Arrived on site. Auger motor frozen diagnosed defective motor. Installed new motor tested ice dispenser unit working as designed
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Bastrop, TX 78602
Matthew
Job Details: 06/03/2021
Arrived onsite to replace previously diagnosed parts. Replaced broil panel assembly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78724
Matthew
Job Details: 06/03/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78754
Scott
Job Details: 06/03/2021
"Arrived on site for no cool fridge . Found ice build up on evap cover . Due to rails not closing properly .and door sticking open . Unit is unplugged to defrost ; ordrng 1 W11024089 (EVAP FAN ) and 2 WPW10120018s"
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ0
Near Austin, TX 78752
Scott
Job Details: 06/03/2021
arrived on site . Replaced outer front glass . No other issues Found . Job complete .
We serviced a
WHIRLPOOL WASHER
Model MEDC465HW0
Near The Hills, TX 78738
Brandon
Job Details: 06/03/2021
"Arrived on site for customer complaint of unit not heating, found failed thermostat, I replaced thermostat, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model LXR7244JQ1
Near San Marcos, TX 78666
Andrew
Job Details: 06/03/2021
"Arrived on site to test unit for not spinning. Found coupler was broken on motor side. Replaced coupler, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near West Lake Hills, TX 78746
Luis
Job Details: 06/03/2021
"Arrived on site for too much ice and ice build up. Found gasket ripped due to gasket insulated in door installing a new gasket will rip edges and corners will need a new door. Ran diagnostics on optics,optics failed diagnostics will need new optics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Smithville, TX 78957
Matthew
Job Details: 06/03/2021
Arrived onsite for refrigerator not cooling in RC. Upon inspection found failed evaporator fan motor. Replaced motor and tested. Fan is now functioning and frost pattern is forming. Notified customer to allow 24 hrs for fridge to reach optimal temperature. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Austin, TX 78738
Luis
Job Details: 06/03/2021
Arrived on site for loud noise. Noise from freezer fan motor replaced fan motor reassembled u it noise no longer present
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS09
Near Austin, TX 78704
Kevin
Job Details: 06/03/2021
"Arrived on site and found base of lightbulb in microwave is stuck inside the holder, removed it for homeowner and they will purchase their own replacement lightbulb
We serviced a
JENN-AIR RANGE
Model JGS9900CDS02
Near Austin, TX 78746
Kevin
Job Details: 06/03/2021
"Arrived on site and replaced glass top, 8 torx screws, and both front orifice holders
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Dripping Springs, TX 78620
Robert
Job Details: 06/03/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No additional leaks detected at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Hutto, TX 78634
Wesley
Job Details: 06/03/2021
"Arrived onsite to touch up the sparking areas around the rack mounts. Advised customer to not use rack except for specified rack functions. All checks good, unit is operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FKS00
Near Driftwood, TX 78619
Robert
Job Details: 06/03/2021
Arrived on job for complaints of temperature. Ran diagnostics and found compressor running but no evaporator fan. Fan listed as run without. ; saved tckt
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Briarcliff, TX 78669
Brandon
Job Details: 06/03/2021
"Arrived on site for customer complaint of paint on inner door coming off after self clean, found paint was in fact coming off, spoke with claims AHS not covering cosmetic issues. Instructed customer to contact manufacturer to see if anything can be done."
We serviced a
WHIRLPOOL COOKTOP
Model SCS3017RB01
Near Kyle, TX 78640
Leonardo
Job Details: 06/03/2021
Arrived on site to replace burner heads and orifice holders and harness and screws. Replaced all parts test unit and unit test good no leaks present at this time job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRS25ILSS01
Near Killeen, TX 76542
Al
Job Details: 06/03/2021
We serviced a
WHIRLPOOL DISHWASHER
Model GU3600XTVY1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/03/2021
Arrived on site to get unit for unit leaking. Found unit leaking from gasket will order new sump and motor. ; ordrng 1 Wpw10056309 (Sump and motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hutto, TX 78634
Wesley
Job Details: 06/03/2021
Arrived onsite and found unit latch jammed. Repaired by resetting latch. Advised customer on repair. All checks good.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Cedar Park, TX 78613
David S
Job Details: 06/03/2021
Arrived on site for oven gaskets not sitting properly. I inspected the unit and work area. I found the gasket clips were misshaped. I reshaped the gasket clips and rescued it to the oven. The oven is working as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/03/2021
"Arrived on site for from where the head comes out, there is rust around the holes. Found box area discolored from normal usage. Areas were not rust, just dark areas from heat, clothing lint, and dryer sheets making contact with box. Explained to customer this area will only get darker with time. No repairs needed at this time. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/03/2021
Arrived on site for dishwasher water wont drain even after resetting it. Placed in diagnostics and F8E2 came on. Cleared error code. No other codes came on. Removed drain pump and installed new drain pump. Ran through diagnostics and completed all cycles as designed. No leaks detected. Job completed.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Waco, TX 76712
Jonathan M
Job Details: 06/03/2021
"Arrived on site for a dryer that is showing a ?check vent? error code. Inspected unit and work area. Placed unit in service diagnostics and did not find any stored error codes. Checked the unit with a vent test kit and the unit showed good venting. I ran the unit for 20 minutes without causing an error. The customer advised it will work for two weeks at a time and has twice shown this in the last month. I called Whirlpool Techline and spoke to Leon SR# 7730910924. He had me check cycling temperatures with the vent hose off and on and found the unit cycling properly. He advised at that point, the only reason this could happen is if the vent leading out of the home is not ventilating properly. .; ordrng 1 W11526004 (CONTROL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Austin, TX 78717
David Z
Job Details: 06/03/2021
"Arrived on site to diagnose refrigerator that has water building / possible leak. On arrival customer showed me that the mullion and the door gaskets had a ton of condensation on them and were dripping into the freezer door gasket. Found service pointer W11316865A, which references sweating mullion. I found the energy saver was turned on, which disables the mullion heater. I turned energy saver off, and verified that UI and control software were at the correct versions, 7.0 and 10.0. I turned on the mullion heater in test 85,but the heater never came on. Ordering new mullion to resolve. Verified 12.5 DC volts at the plug.; ordrng 1 W11084813 (Mullion)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM03
Near New Braunfels, TX 78132
Andrew
Job Details: 06/03/2021
"Arrived on site to test unit for not cooling. Found compressor running but pulling only .3amps. Replaced cap and starter and compressor still pulling same amps. Evap motor operating as designed. Evap was not frosting past cap tube lokrings into evap. Recommend replacing Evap, compressor and filter drier. Spoke with SS thread and found no lokrings needed for repair as new evap is brazed into place. needing compressor, filter drier, access valves, evap and 2hrs on return visit."
We serviced a
JENN-AIR COOKTOP
Model CVGX2423B
Near Austin, TX 78739
Leonardo
Job Details: 06/03/2021
"Arrived on site to test unit for left front and right rear burner igniters continue to speak after unit ignites. Tried to remove buerner heads and couldnt remove burner head , unit cannot be dissasembled to perform repair due to seized on components"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS1
Near New Braunfels, TX 78132
Andrew
Job Details: 06/03/2021
"Arrived on site to test unit for not producing ice. Found condenser was extremely clogged preventing air flow. Also found evap clip thermistor was just hanging. Placed thermistor in proper location, cleaned condenser, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE REFRIGERATOR
Model CFE28UELBDS
Near Spicewood, TX 78669
Brandon
Job Details: 06/03/2021
"Arrived on site for customer complaint of unit leaking when using coffee maker, found leak coming from hose connection, I tightened up hose clamp and tested, unit tested good."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Leander, TX 78641
Lou
Job Details: 06/03/2021
"Arrived on site to inspect charred burner. Upon further inspection, I found the broil burner charred at the orifice and burner connection. I tested the broil burner and it operated as designed. I removed the burner to inspect and it was good. Customer advised that they had never used the broil burner until recently and thats when it caused the issue. Customer said a large flame came out at the opening of the burner at the orifice which is where I found the orifice not tightened. I corrected the orifice and burner and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Austin, TX 78717
Kayman
Job Details: 06/03/2021
Arrived onsite for cooktop sparking randomly. Upon inspection I found the igniters would spark every so often. I inspected the unit and found evidence of excessive grease or a spill over within the cooktop. I replaced the spark module and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
We serviced a
GE DISHWASHER
Model GSD580P35BA
Near Wimberley, TX 78676
Robert
Job Details: 06/03/2021
Arrived on job for complaints of not washing. Wash motor bound adjusted placement to correct. Test wash.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS01
Near Burnet, TX 78611
Cliff
Job Details: 06/03/2021
Arrived on site to diagnose an oven that is not cycling. Found upper blower locked up causing f8e0 error. Replaced blower and tested unit. Found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Whitney, TX 76692
Jonathan M
Job Details: 06/03/2021
Arrived on site for a refrigerator that still not coming down to proper temperature. Inspected unit and work area.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
David Z
Job Details: 06/03/2021
"Arrived on site to diagnose refrigerator that was dispensing water slowly. Customer said they had replaced the filter and after it started dispensing slowly. Removed filter and tested, and found water is still dispensing slow. Did not find any kind of leaks and no ice buildup. Ordering filter head due to the dispensing being slowed immediately after changing filter. Office to schedule return. Also ordered pressure reducer and pex line after speaking with SW. ; ordrng 1 W11451366 (Filter Housing)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS
Near New Braunfels, TX 78132
Noah D
Job Details: 06/03/2021
"Arrived on site to inspect unit for leaking gas, upon inspection found the unit did leak from main valve connector. The installer did not seal or correctly attach gas hose, instructed customer to get the tube fixed. Complete"
We serviced a
MAYTAG DISHWASHER
Model MDB6769AWS5
Near Seguin, TX 78155
Noah D
Job Details: 06/03/2021
"Arrived on site to inspect unit for not cleaning correctly, upon inspection found the unit was not cycling correctly, replaced control and drain, tested unit with no leaks. Complete"
We serviced a
KITCHENAID COOKTOP
Model KGCC566RBL07
Near Austin, TX 78746
Kevin
Job Details: 06/03/2021
"Arrived on site and inspected cooktop and found left front burner takes several seconds to ignite, if you turn knob past 10 oclock there will be a poof and a larger flame as it ignites. If you keep the knob at 10oclock until it ignites in the flame looks normal. Also found cooktop has been siliconed to counter, there is no drawer/door panel or any way to inspect the bottom of the cooktop. All of the false doors/drawers do not open. sent pictures to KB/claims, job complete"