"Arrived on site for long wash times . Ran diagnostics, got actuator error code . Unit is kicking out of diagnostics and shutting off when actuator tried to change positions in both auto and manual tests. Ordering actuator, motor ,cap. No water leaks detected at time of service ; ordrng 1 W10890624 (Motor) and 1 W11481722 (Actuator) and 1 W11428524 (Cap)"

"Arrived on site to inspect wall oven control panel flickering. Upon further inspection, the customer advised the control panel display will go totally blank and after a few seconds it will come back on. I placed the unit in diagnostics and checked error codes and found F3E8 when the unit was previously serviced and the control replaced. I cleared the control and tested the components and all are operating as designed. I tested the bake mode at 350 degrees and the unit operated as designed. I could not get the unit to duplicate the complaint/issue. Due to the ongoing issue, I am ordering the control panel and the office to schedule return service and will return will all prescreened parts.; ordrng 1 W11400283 (Control panel)"

Arrived on site to test unit for error codes prompting. Found error for no drain f9e1. Also found what appears to be paper caught in sump assembly. Recommend replacing drain pump and sump. Part showing out of stock. Office to reschedule. ; ordrng 1 W11412291 (Drain pump) and 1 W11416362 (Sump assembly)

Arrived on site to test unit for no power. Found filter fuse was bad. Ordering filter board. Was send with what appears to be correct part was actually a switch. Spoke with ST and was advised fuse needed comes with board. Office to reschedule. ; ordrng 1 W11199545 (Filter board)

"arrived on site for the cooktop that still smells like gas. Inspected unit and work area. I did confirm the customers complaint and did find that fixed their gas line going into the regulator. Disassembled the unit and tested all connectors for any signs of a gas leak. Could not get any bubbles to form even with the gas turned on. I called Whirlpool Techline and spoke to Andrew SR# 7735730709. He advised that because of the fact that the customer stated that she can smell gas more when the unit is not cooking, that the issue would have to be with one of the gas valves and to just replace them all. I called Whirlpool Safety team and spoke to Lakeisha SR# 7735730709. She advised that she would update the notes on the file and to just go ahead and proceed with Techlines recommendation for now. She advised to call back if the customer experiences any other issues. Ordering the gas valves in the office will need to contact the customer about a return date due to the customer not living in the house full-time and limited parts availability. Please schedule service for two hours due to drive time to get out to this property and repair.; ordrng 1 W11381267 (Left valve manifold) and 1 W11381269 (Center valve manifold) and 1 W11378578 (Right valve manifold)"

"4140I called Whirlpool Techline and spoke to Derek SR# 7735726980. Advised that the issue would most likely be with the water level sensor or evaporator thermistor based on all the information. He had me disconnect the wiring to the water level sensor and found evidence of mold, mildew, and corrosion on the wiring connectors. The unit will need a new reservoir drain pump, recirculation pump, water level sensor, and wiring harness for repair. Ordering the reservoir drain pump and the office will need to contact the extended warranty for authorization and the customer on her return trip. Please schedule service for at least two hours due to difficulty of repair and drive to the customers home.; ordrng 1 W11542868 (Reservoir drain pump)"

"Arrived on site to inspect range oven not working. Upon further inspection, the customer advised that they had baked some pizzas and then when they went to turn the unit off, the display on the control was blank. I pulled the unit out and tested the outlet and it had 125V. I tested the cooktop burners and they are operating as designed. I tested voltage at the control and its getting 125V. I am ordering the main control and office to schedule return service due to the availability of the part. No gas leaks detected during service.; ordrng 1 W11620481 (Main control)"

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise which is a loud screeching metal on metal noise. I placed the unit in diagnostics and tested the high speed spin mode. I could not duplicate the noise. I tilted the unit back and inspected the components underneath and found gearcase oil on the rotor (photos). I removed the rotor and found oil on the underside of the rotor and on the slider. I advised the customer of my findings. I am ordering the gearcase, clutch, slider and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 02/17/23 (KC). No water leaks observed during service.; ordrng 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10734521 (CNOTE-LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect range oven making a ticking sound. Upon further inspection, the customer advised that the unit is making a ticking sound when they bake on a low setting. I tested the unit on Bake at 175 degrees and when the ignitor began to arc, I could hear the noise coming from the main control and the customer identified the noise as well. I pulled the unit out and removed he back panel and retested the unit. Once the ignitor began to arc, the noise reappeared and the noise was coming from one of the relays on the control. I stopped testing and tested the unit in broil mode and the ticking did not come back. I stopped testing and placed the unit back in bake mode and again the noise reappeared. The unit continued to operate as designed. It seems the control is not recognizing the ignitor had arced and the burner came on. I am ordering the main control and Bake ignitor and will return with all prescreened parts. Scheduled return service for 02/27/23 per customer request. No gas leaks detected during service.; ordrng 1 W11284302 (Main control) and 1 WPW10324262 (Bake ignitor)"

Arrived onsite for a microwave to replace the previous diagnosed parts. I replaced the main control and tested. The new control was DOA. Had 123VAC in and no power out to the control panel. Ordering part again. Spoke with SR and part should be 2-4 business days. Ordering W11552018 control. Office to RS.; ordrng 1 W11552018 (Main Control)

Arrived on site to test unit for unit giving F6E8 lost communication. Test unit and found interior light for microwave not turning on. Will order new fuse and interlocks and control. Office to reschedule ; ordrng 2 W11188752 (Fuse)s and 1 W11578578 (Interlock harness)

"Arrived on site for heating issues . Unit would light oven for a second and shut off . Ordering igniter , spark module and valve . No gas leaks detected at time of service. Call to set return . ; ordrng 1 W10898291 (Spark mod) and 1 W10898290 (Gas valve) and 1 W11524031 (Igniter)"

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found and draw to compressor between .4.5 A. Found fans running but compressor not officially pumping refrigerant through system. Will need office to reschedule once the following parts of known W10507884 compressor, WP2188822 evap coil, WPW10143759 uv drier, W10913906 access valve.; ordrng 1 W10507884 (Compressor) and 1 WP2188822 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogenkit (Nitrogen kit)"

"Arrived on site to diagnose washer that was not spinning and ending cycles. Checked errors and found F7E1 error for tach lost signal. When trying to engage spin the unit just buzzes, a sign of failed capacitor. No spinning takes place at all. Ordering capacitor/motor. Return visit set; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor) and 1 W11481722 (Shifter)"

"Arrived on site to test unit for F3E1 error code, tested unit found error present, replaced bottom sensor and control but issues still persists, tested oven sensor and its reading correctly but through the harness at control board its reading open, there is a break in the harness and will need to be replaced to fix issue, ordering harness , office to reschedule ; ordrng 1 W11245673 (Main harness)"

Arrived on site to test unit for acting erratic. Found error f9e4(tub light issue). Unit does not have a tub light. Recommend replacing control. Also found RO system tied to dishwasher drain. Advised to have installers tap RO drain directly into drain pipe. Office to reschedule. ; ordrng 1 W11505996 (Control)

Arrived onsite for not draining. Upon arrival unit is displaying F2-E2 ui not responding. Cycled power as me not responding. Need to replace ui. Ordering Ui and control. Office to reschedule ; ordrng 1 W11402115 (Ui) and 1 W11306302 (Control)

"Arrived on site for no lights and dispenser not working. Removed deli ui found corroded and broken wires to harness,disconnected power to deli door lights and dispenser working. Advised customer deli door and ui need to be replaced

Arrived on site to test unit for vent fan being louder than normal. Customer stated roof repair was done and issue happened in conjunction. Found a piece of roofing shingle and a couple of staples caught in vent wheels causing noise. Removed obstructions and unit is currently venting as designed

"Arrived on site to test unit for load and go not working, tested unit found dispenser sensor reading empty but it full of detergent, inspected sensor and Found it corroded, replaced part, tested unit,unit now functioning properly. no leaks detected job complete"

"Arrived on site for compressor not powering on. Found oil leaking from from steel line coming out of cabinet appeared from lockring,replaced defective compressor,removed lockring found condenser housing rubbing on steel line that caused leak on steel line attempted to adjust steel line to repair and steel line broke due to rubbing of steel to steel. Called tech support submitted pictures per tech supportSR#7735714323"

"E15IM60GPS Arrived to inspect ice production, cleaning and general operational issues. I found the condenser was completely coated with debris and removed. The ice within the unit was frosty and opaque in appearance. After removing the debris, the ice produced looked much better. I adjusted the ice thickness setting and monitored. Ice thickness waned during testing and I advised the customer the sealed system is likely loosing efficiency. Operational test ok, no leaks observed during service.

Arrived on site to replace both blowers. Replaced blowers test unit and unit test good job complete.

"Arrived on site to diagnose a washer that is leaking. Found bellow torn, dispenser leaking, baffles loose, and tight drum bearings. Due to multiple issues customer didn't want unit repaired today.

Arrived on site to diagnose a washer that is not spinning. Found slider collar hitting rotor and replaced slider assembly. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite and found unit operating with failed tod following a self clean. Repaired by replacing the ToD unit is now operating as designed. Completed and tested. Unit is now operating as designed. All checks good.

"Arrived onsite and replaced the ui panel. Set up and tested unit. All checks good. Advised customer on repair.

"Arrived onsite and found unit with stripped hub and seized drive shaft casing failure to spin clothes. Hub, drive shaft bearing and possible need for agitator.

Arrived onsite for dryer not spinning. I found that the motor was seized up. The unit is operating as designed.

Arrived on site for a washing machine that will not start a cycle. Inspected unit and work area. Verify the model and serial information and found that the unit was brand new and had just been January 1 of 2023. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. Had the customer show me how she was starting her washer and found the customer was just pressing the start button without holding it causing the machine not to fully start the cycle. I did explain to the customer that she needs to hold the start button for at least three seconds or until all five of the lights turn on indicating that the machine is ready to go to start the cycle. I went over the user guide and the unit is working as designed. Call complete.

Arrived on site to install new thermal fuse due to open thermal fuse from steam. Replaced thermal fuse and tested. Verified all working as designed. Call complete.

Arrived on site to install parts diagnosed previously. Installed new power supply board and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived onsite for double oven not powering on. Upon arrival inspected unit. Found unit missing L1at terminal block. will be needed to restore full 240vac. Customer will monitor. Job complete

Arrived on site for not cooling after power outage. Upon arrival unit is operating. Got 38 in RC and 1 in FC. Customer stated that unit began operating 24 hours ago. Ran diagnostics. Forced heater and operates correctly. Both FC and RC thermistors passed. All fans and compressor are operating correctly. Noticed unit is not leveled. Leveled unit and getting a better suction of doors. Unit is operating as designed. Customer will monitor the unit for consistent cooling. Job complete.

"Arrived on site and inspected dryer and found builder has installed a new incorrect side vent by attaching a flexible vent hose inside the dryer. Airflow is showing restricted on airflow meter. Showed house manager how a proper side vent kit works. Took multiple pictures. Disassembled dryer and found element has failed. After replacement dryer is heating properly, job complete

"Arrived on site and found squealing during spin cycle, found gearcase is beginning to leak oil, After repair washer is no longer squealing and is operating properly, job complete.

Arrived on site and replaced previously diagnosed drain pump. Cleared all water lines as well. Unit now working as designed. No leaks detected.

"Arrived on site and found customer is experiencing intermittent tripping of breaker. Inspected connections at terminal block and did not find any issues set oven to bake and turned on cooktop and found it is pulling 24 amps. This is normal usage, breaker did not trip during service call and also explained that if range was shorted it would have tripped immediately. Explain possibility of nuisance tripping and recommended that builder be contacted. should further investigate for a solution for nuisance tripping, job complete"

"Arrived on site to inspect dryer not turning on. Upon further inspection, I turned the unit on and the control panel responded. When I pressed the start button, I could hear the relay on the control make a clicking noise, but the unit would not operate. I removed the top panel and found the unit door switch connected. Removed the front panel and tested the thermal fuse and found it open. Removed and replaced the fuse and retested and unit is operating as designed. Using my vent test kit, I tested the airflow to the unit and it failed two out of three tests (photos). I advised the customer of my findings/repairs and recommended they have their vents checked/cleaned. No lint observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the dispenser assembly and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the gearcase, cam and belt. Cleaned the gearcase oil from the pulley shield and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I opened the unit door and pressed the door switch closed and turned the unit on. I found the unit heating as the element was illuminating in the back left corner vent area (photo). Using my vent test kit, I tested airflow to the unit and found the first two tests failed and the third test I removed the vent tube at the back of the unit and it passed (photos). I advised the customer of my findings and recommended they talk to their apartment manager about having the vents checked/cleaned. No repairs needed at this time and no lint observed during service. Job completed."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised the unit get very loud during spin cycle. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed until the spin mode when the unit began to make a loud ,screeching noise. I tilted the unit back and found the drive belt loose and a small amount of gearcase oil on the cam, pulley and belt. I removed and replaced the gearcase, cam and belt (from van stock-W11239857) and retested and unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived onsite for refrigerator not cooling. Reassessed unit and before replacing compressor found green indicator light not illuminating on inverter box. Replaced inverter and tested. Powered unit and compressor kicked on. Monitored and found discharge line warming up. Checked compartments and unit is cooling down. Customer put thermometer in fridge at 79 degrees and after a fewer minutes recorded 60 degrees. Notified customer to allow 24 hrs for unit to stabilize. Customer placed bottle of water in freezer and will monitor. Spoke to DW and we will hold compressor for 48 hrs while temperature is monitored. Job complete

Arrived onsite to replace Interface. Interface shaft failed causing knob shaft to fail. Needs interface and knob replacement for unit selections to function. Replaced parts and tested. Unit is now functioning properly. Job complete

"Arrived on site to diagnose oven with intermittent power loss messages, once daily or so. Examined unit and found no error codes present. Have found multiple houses in the area that also experienced random loss of L1 power to ovens at random, while not in use. Called tech line, SR7735723236. Spoke with tech line about a recommended repair, if any. Tech line advised that since unit is not in use when its blinking out and showing power loss messages it's dropping voltage at the source somewhere. Assisted customer in installing WP app and updating to make sure software is current. Repair complete."

"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater element and replaced with new and improved one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

Arrived on site per service pointer installed updated freezer led module all leds working as designed.Autho S191AQ; used 1 W11601311 (Led module) from stock

Arrived onsite for refrigerator freezing items in fridge section. Upon arrival inspected unit. Found RC thermistor out of range. Replaced thermistor to updated version. Notified customer to allow time to equalize. Customer will monitor temperature and make adjustment as needed. Job complete

Arrived onsite for a washer leaking from the bottom. I found the bellow with a chunk missing on the outer lip and not sealing to the door properly causing the leak. I replaced the below and tested the unit. The washer is working as designed and there were no water leaks present at the time of service. Call complete.

Apt# 3306. Arrived onsite for a refrigerator that stays in defrost too long causing the product to thaw out then refreeze. I found the bi-metal and control thermostat working as designed so I changed out the defrost control per the customers complaint. The unit is working as designed. Call complete.

Arrived onsite for a refrigerator with the freezer door not closing correctly and lights are not working properly in both sides. The customer stated the door had not been closing correctly but started closing correctly again. I found no reason why the door had stopped closing. The hinges and spring all are good and the door is working as designed. I found lights out in both compartments. Lights are covered by Special Project #: S84638. I replaced all the LED modules and all are working as designed. Call complete.

Arrived on site for washer making a loud noise. Upon arrival confirmed issue and noise complaint but found no errors in diagnostics. After further inspection I found motor screw had come loose/off gearcase/motor asm. Replaced slider and screw then found unit could function as designed with no leaks. Call complete

"Arrived on site to test unit for noise, customer stated that a loud vibrating noise comes and goes, but has no recording, attempted to mimic the noise with no success, removed compressor panel added sound pads in possible areas where the sound usually develops, adjusted wires advised customer to monitor and if the noise returns take good videos and call us back, at this time unit is running as designed, no leaks detected job complete"

Arrived onsite for Oven has consistently been preheating very slowly and taking over an hour to preheat. Upon arrival. Test unit and noticed broil element is not energizing to pre heat. Test broil and broil element does not energize. Removed unit from wall to inspect and test broil element and bake element. Found harness to broil element is not connected. Secured connection from harness to broil element. Test unit by preheating oven to 350 and is now operating as designed. Job complete

"Arrived on site to test unit for not making ice, tested unit found ice maker not engaging diagnostics, replaced ice maker and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to diagnose a microwave that isn't heating. Found short in H.V. system and replaced mag, cap, diode, and transformer to prevent future issues. Tested unit and all is working properly at this time."

"Arrived on site to install previously ordered parts. Replaced pressure switch hose, cam, belt, and control. Cleared out error code for pressure switch. Calibrated unit. Ran automatic test cycle and test passed. Ran a quick cycle and unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site to test unit for no heat, tested unit found wires not connected properly in terminal block, connected wires properly and tested, unit is now running as designed, job complete"

Arrived on site to test unit for center rear burner taking to long to ignite. Test unit and removed burner head and cleaned burner head. Test unit and unit test good job complete.

Arrived on site for range making clicking noises when oven was on. Upon arrival confirmed issue and customer noise complaint. Upon further testing I found noise wa generated from relays on controls activation between bake/broil during heat8ng process. Instructed customer sounds are normal and unit is working as designed. Call complete

Arrived on site to replace previously ordered parts for dishwasher. Replaced third level rack stop and all is working properly at this time. No leaks were found at time of service.

WRT112CZJZ00 Arrived to instal previously diagnosed and ordered part. I installed the fill tube assembly into the unit. It was in a storage closet and there were no hookups available. No water supply to unit at time of testing.

Arrived on site to test unit for unit not washing. Test unit and found and sump and motor. Replaced sump and motor test unit and unit test good job complete. Advised customer that the unit was not secured to cabinet.

"JS42PPDUDE01 Arrived to instal previously diagnosed and ordered part. I removed the failed ice maker, noting the coating was coming off at the corner closest to the gear head and replaced it. The unit cycled and filled the the appropriate level. No leaks observed during service, operated test good."

"Arrived to inspect intermittent power loss and cycle pausing. I discussed the issue with the customer and found several times the unit had stalled during use and the UI had no indicators illuminated. Pressing the start button caused the unit to start back up and complete the cycle. The customer also later relayed that the breaker had tripped a few times. Upon entering the service test mode, F8E1 was the only stored code and I cleared for testing. I found no indication of valve failure (denoted by stored error code) and the unit completed and passed all tests. At the end of testing, during the final water valve actuation, I spotted a substantial arcing that could be seen through the relay for the valve, during actuation. I removed and replaced the control and tested. I suspect the prior arcing may have been tripping the breaker, likely an AFI type. Operational test good, no leaks observed during service."

"Arrived on site to test unit for not completing wash cycles. Found errors for lock failure f5e2 and f5e3, also found error f9e1 for long drain. Found black wire was not set properly into valve molex connection. Ran diagnostics and error f5e2 prompted when lock was engaged. Replaced control and lid lock as a precautionary. Also secured wire into molex. Unit now working as designed. No leaks detected. Job complete."

Arrived on site and replaced previously diagnosed valve and filter housing. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for clicking/grinding sound. Found tag on power cord flapping when condenser motor engaged. Removed tag, unit working as designed. No leaks detected. Job complete."

Arrived on site to test unit for door not closing properly. Found left front corner needed to raised about 1/4. Installed a paper shim and showed customer unit now working as designed. No signs of dents or damage to unit. Advised to have contractor have cabinets corrected or install a more permanent shim option to get unit to work as designed. Job complete.

"Arrived on site to test unit for no ice production. Found no breaks or damage to door harness. Found ice mold popped out of ice motor shaft. Replaced damaged icemaker, advised customer to monitor. No leaks detected. Job complete."

Arrived onsite for a wall oven not heating and a display screen issue. After speaking with the customer they stated they had a home inspection performed before their 1 year was up and the oven is getting to hot. I tested the oven at 350 degrees and found preheat reaching 405 degrees. I found it cycling between 342-385 degrees leaving it with a 363 degree average temp. I put a -15 degree offset in the oven and found it averaging 348 degrees. All is working as designed. I also found that the unit was not connected to WiFi and I explained to the customer that they needed to download the Whirlpool app and showed Mr how to connect the unit. I also gave him the phone number to the Whirlpool WiFi team call complete.

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. When I tapped the system I found it flat. I replaced the compressor and drier adding a access valve to the compressor. I pump 130 psi of nitrogen in the system and sprayed leak detector on the condenser and yoder loop lokrings, on the evaporator and solder joints and on the access ports in the liner for the heat exchanger finding no leaks. There was no pressure drop after 45 minutes. I vacuumed the system and it held a vacuum for 15 minutes. I charged the system with 5.5 ounces of R134A. I tested the unit and the evaporator was frosting well. I explained to the customer what I had found and advised to keep an eye on ice production for at least two weeks and to not load the unit up with a bunch of product during this time. Call complete."

Arrived on site for range not heating properly p. Upon arrival confirmed issue and fo7nd large crack/bubbling in bake element. Found no power failures. Replaced bak3 element and retested range. Found unit working as designed. Call complete

"Arrived on site for no,ice. Removed ice container found harness not connected to icemaker,removed icemaker installed icemaker secured harness to icemaker icemaker ran through a cycle and filled with water."

"Arrived on site. Found fresh food section not defrosting,called tech support gave history of defrost issue and service pointer recommended repairs per tech support replaced ui control. Customer will need to defrost unitSr#7735715304"

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised they noticed the dishwasher leaks from the right front corner. Did verify the unit was level and found water residue on the door gasket. Ran the unit through diagnostics through an auto test and found water dripping from the door gasket during operation. Checked the door gasket and even though the door gasket seemed OK, I did find water on the door gasket itself. Went ahead and replaced the door gasket and tested the unit. The unit began to work in the bright as designed with no leaks present. I told customer to keep an eye on the unit and call back if any other issues persist. Call complete."

"Arrived on site and inspected dryer and found it is heating properly but there is no airflow showing on airflow meter. Removing vent hose from the rear of dryer corrects airflow. Found vent exit on exterior of home and with dryer running there is no air exiting. Recommend it to homeowner that vent to the exterior be cleaned/cleared by a service before dryer is used again, job complete"

Arrived on site to replace previously ordered parts for washer. Upon inspecting unit found sqealing noise caused by belt slipping on cam. Replaced cam and belt and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for a range that wont broil. Inspected unit and work area. Ran the unit through diagnostics and did not find any stored air codes. Tested the boiler function in diagnostics and found the boiler coming on. I asked the customer if they were broiling with the door open and they advised they had been. I did explain to the customer that due to safety precautions, the door has to remain closed in order to broil their food. The customer asked how they were supposed to check on their food while its boiling without the door open and I did advise that they would have to look through the window in order to keep an eye on it. Tested the unit under normal boil function and found the boiler working. Went over the use and care guide and the unit is working as designed. Call complete."

Arrived on site to replace previously ordered parts for refrigerator. Replaced rt side fc rail and all is working properly at this time. No leaks were found at time of service.

"Arrived on site and inspected washer and found Fabric softener cup is clogged and siphon is not running water properly. Cleaned siphon and it is now working also found a small tear in the Bellow, after replacing it ran test 10 to confirm detergent dispenser is working and sent videos to KB/service management. Then ran test 12 to confirm all other functions on washer are working properly, job complete"

Arrived onsite and replaced the heating element. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite and repaired dishwasher by replacing the vent fan and deflector. Unit is now operating as designed. Advised customer on repair and use and care principles. All checks good.

Arrived onsite for ongoing safety concern with cap out of place on center burner. Removed and cleaned the center burner head and surrounding area and installed cap and tested. Unit is now operating as designed. Verified all ignition and flame heights and patterns to be correct. All checks good. Advised customer on findings and repair and instructed that the unit is safe and correct. Spoke with CS concerning other extenuating circumstances around the claim. Documented findings with photographs.

Arrived onsite and replaced drain pump. Ran diagnostics cycle and verified all operating as designed. All checks good.

Arrived onsite for dishwasher leaking from corners during wash cycle. Upon arrival inspected unit. Inspected gasket and was good. Ran diagnostics and found no stored error codes. Ran auto test and all components passed without error. Ran normal cycle and could not duplicate any leaks. Intermittent leak may have been caused but placement of item in unit. Customer will monitor. No leaks present at this time. Job complete

"Arrived on site to diagnose refrigerator with frost in the freezer. Customer showed me that items on the drawers had some frost on them. Frost appears to be result of an air leak. Liner is sealed already, so no need to reseal. Found items in the pizza pocket, which will keep the door from closing. Checked gasket with inspection mirror and found no gaps at all, so at leak had to be from items keeping door from closing. No other failures found. Customer advised to make sure door fully closes and nothing gets stuck in that pocket. Call complete."

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I pressed the cancel button to turn the drain pump on. The pump came on but I found no water going into the disposal. Customer advised the disposal is new as is the dishwasher. I removed the drain hose from the disposal and found the knock out plug still intact. I removed the plug and tested the drain pump,again and this time the water drained from the unit. Placed the unit in diagnostics and tested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."

"Arrived on site to follow up on range that was not running the oven at all. Tested the safety valve and found one of the wires was crispy, likely shorted. I replaced the terminal end and safety valve under parts warranty. Retested and verified all working as designed. Call complete. No charge, 1 year P/L warranty."

Arrived onsite for dishwasher tripping breaker. On inspection found the dishwasher is pulling 1.5amps during wash cycle and 9amps during heat cycle. Found that the breaker is a ACI/GFI BREAKER. Told customer that needs to a 20 amp regular breaker. Customer will contact builder No water leaks detected during service.

"Arrived onsite to install previously diagnosed parts. Installed the soap dispenser, tested unit in diagnostics mode and the rinse aid was dispensed into the unit. Showed the customer it was working, no water leaks detected during service."

"Arrived on site and inspected dryer and found no power showing. Washer and dryer are in an inset alcove and are difficult to access, took pictures. Disassemble dryer and found cut off, thermal fuse, and element are good. Replaced control board and control panel and dryer will now run. Airflow is showing restricted on meter and recommended to homeowner that vent to the exterior be cleaned/cleared by a service. job complete"

Arrived on site to replace previously ordered parts for dishwasher. Replaced upper and third level sprayers. Cleaned lower sprayer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

"Arrived on site for a refrigerator that is not cooling the refrigerator section. Inspected unit and work area. Did confirm the customers complaint and found the freezer cooling but didnt notice the freezer section had a huge defrost issue. Ran the unit through diagnostics and did verify the damper door opening and closing. And the tests I found the defrost thermostat the issue at fault. Checked all other components and could not get the unit to run in a forced defrost. Gained access to the control and shed resistance through the bimetal and found it open. Did verify proper resistance from the orange wire to the white wire indicating a good circuit through the defrost heater but when checking resistance from the brown (defrost thermostat) wire to the neutral wire, it showed no resistance. Ordering the freezer harness and will return ; ordrng 1 W11260592 (Freezer harness)"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit by opening the door and pressing the door switch closed and turning the unit on. I found the ignitor coming on but no gas being ignited. I tested the coils and found points 1-2 was at 1400 kohms, points 1-3 were open and points 4-5 were 1300. I tested ohms at the ignitor and its was at 110.5 ohms. I tested the thermostats and all were good.. I am ordering the valve assembly and scheduled return service. No gas leaks detected during service.; ordrng 1 WE11X20711 (Valve/coils assembly)"

"Arrived on site for dryer, inspected unit and work area. Customer complaint was dryer was not working from the freeze. Unit was displaying error code F3E3 gained access to test the thermistor and found a nest from some rotten in the exhaust tube. Cleaned out the nest. Tested the thermistor and showed open. Im ordering a new thermistor and return with element incase its needed.ordrng 1 WP8577274 (Thermistor) and 1 WP3387747 (Element)"

"Arrived on site to diagnose refrigerator that was constantly dispensing ice or water, happens to both. Found if unit is unlocked and paddle is not pushed, unit just dispenses nonstop. I can not hear the switch clicking at all, likely due to a failed dispenser switch. Valve is good, but switch seems to have failed. Provided estimate for switch replacement (including other parts on the same track that may be broken). . Ordering parts, office to schedule when we have all parts. ; ordrng 1 6600JB3001C (Dispenser switch) and 1 ABN74298101 (Duct) and 1 MBG66024501 (Dispenser Paddle)"

"WRS325SDHZ00 Arrived to inspect no cool. The customer said the unit got warmer over time and they could hear a click periodically. I found the unit would not start and there was an audible sizzling sound from the start device. It drew 14 amps and then went into shutdown. I found the windings at 6.7 and 5.4, S to R was 10.5 and out of acceptable range for start device only replacement. The unit will require the compressor, service port and dye drier. I found no signs of refrigerant leaks and the evaporator is unlikely needed. Office to set service for sealed system replacement and schedule two hours. No leaks observed observed during service. ; ordrng 1 WP2188823 (Evaporator) and 1 W10309988 (Compressor Kit) and 1 WPW10143759 (Dye Drier) and 1 W10913906 (Service Port) and 1 2HoursSealedSystem (Sealed System Service)"