Service History 216

We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/07/2021
"Arrived on site to replace all 4 hinges as instructed to by Whirlpool, after replacing, unit tested good."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/07/2021
"Arrived on site for customer complaint of buttons getting stuck behind panel, I adjusted control housing to make a better forward connection to the panel, unit tested good."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15POZP1
Near Austin, TX 78746
Luis
Job Details: 06/07/2021
"Arrived on site for no ice and before no ice over producing ice. Issue for over producing is a defective bin thermistor. Ran diagnostics power to valve valve not energizing diagnosed a defective valve. Replaced valve and thermistor ran diagnostics all test passed. ; used 1 WPW10511923 (Thermistor), and 1 W10897719 (Water valve) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Kayman
Job Details: 06/07/2021
Arrived onsite for refrigerator with multiple issues. I found the RC doors not aligned. I found the pantry gasket depressed in the middle allowing warm air to enter the RC which is causing condensation to form. I found the bottom of the FC gasket has a gap between the door and gasket. I removed the FC gasket and attempted to heat form it to stick into place. I found the white liner on the door separating from the frame not allowing the gasket to seal to the door. There is condensation/ice build up in that spot I will need to order a door to repair. I also heat formed the pantry gasket where the gap was in an attempt to make a better seal. I advised the customer to allow about 4 hours for the gasket to reform but I will return with one JIC it does not seal. Customer had some concerns with the ice bin getting stuck but upon arrival it was not stuck so I showed them the best way to remove the bin. I leveled the doors as well. I am ordering the Door(W11435351) gasket(WPW10714545) pantry gasket JIC(WPW10443326) for return visit. No leaks detected during time of service. Office to R/S due to part availability. ; ordrng 1 W11435351 (Door) and 1 WPW10714545 (Gasket) and 1 WPW10443326 (Pantry gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near San Marcos, TX 78666
Noah D
Job Details: 06/07/2021
"Arrived on site to inspect unit for making noises during operation, upon inspection could not find any issue or replicate the noise, I gave customer the information sr # 7730529740 and instructed them to calll if issues arise. Complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EWH3
Near Austin, TX 78729
David Z
Job Details: 06/07/2021
Arrived on site to install previously diagnosed interlocks with updated kit. Installed new interlocks and switches and tested unit. Verified all is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Leander, TX 78641
Kayman
Job Details: 06/07/2021
Arrived onsite for refrigerator not cooling. Upon inspection I found the rc almost at room temp and the FC did not feel cold but I could see cold steam coming out from the evaporator cover. I removed the cover and found on the right side of the evaporator the liner is melted and cracked. It looks like the heater caused it to melt through the liner to the foam insulation. the heater looks to be too far to the right side.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near Austin, TX 78754
Scott
Job Details: 06/07/2021
"Arrived on site for range smoking and having a strong electrical smell . Found main harness burned at block ,also found black marks on left rear switch . Replaced switch and harness. Ran preheat and all burners at same time . All checked normal. Job complete"
We serviced a
JENN-AIR OVEN
Model JJW2430DS01
Near Austin, TX 78733
David Z
Job Details: 06/07/2021
We serviced a
JENN-AIR WARMING DRAWER
Model JWD3030ES00
Near Austin, TX 78733
David Z
Job Details: 06/07/2021
"Arrived on site to diagnose warming drawer that was not powering on. Found the knob shaft was locked and not able to move. Replaced control to resolve. Tested unit and verified proper function. Documented with tech line, SR7730933165. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Round Rock, TX 78681
Jimmy J.
Job Details: 06/07/2021
Arrived on site for DID OKAY FOR A LITTLE BIT AFTER REPAIR AND STOPPED WORKING AGAIN. Found ice maker mold with a large ice block inside. Removed ice block from mold and ice maker began harvest. Called WP techline and they had me put in diagnostics to run harvest and water fill test. Techline recommended we replace the ice maker again and bring the valve back just in case the diaphragm is faulty. Checked water level in ice mold after water fill test and it was filling the mold as designed. No leaks detected when water filled. Techline also recommends checking the ice maker harness for corrosion. Harness to control could be corroded causing the issue. New ice maker come with harness. BrianSR 7730931499 ; ordrng 1 W10898289 (Ice maker)
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Austin, TX 78745
Jacob
Job Details: 06/07/2021
"Arrived onsite for unit not starting a cycle when unit is pressed. Tested unit. Unit had power. Tested unit in diagnostics and unit is working, also found that the unit wouldn?t not stop/pause during cycle when door is opened. Upon further inspection. Found that the switch stuck closed. Replaced switch and bent down the metal latch. Tested unit. Unit tested good. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW0
Near Austin, TX 78752
Scott
Job Details: 06/07/2021
"Arrived on site for not heating properly . Ran air flow and temp checked . With and with out vent hose on . Found unit is heating properly , also found air flow restriction. Recommended having vents cleaned . Job complete ."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 06/07/2021
Arrived on site to replace dispenser motor for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5800SW0
Near Manor, TX 78653
Matthew
Job Details: 06/07/2021
"Arrived onsite for dryer making loud noise. Upon inspection found failed bearings and frayed belt. Used repair kit and replaced pulley, bearings and belt. Tested unit and unit is functioning properly. No noise at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5800SW0
Near Manor, TX 78653
Matthew
Job Details: 06/07/2021
"Arrived onsite for washer not spinning clothes out. Tested unit and found issues in agitation and spin cycle. Checked motor and coupling and both were were working. Noticed basket off center so removed agitator for inspection. Removed agitator and found basket failed and split at basket shaft. Spanner nut is also seized. Unit will need complete rebuild. Due to conditions would need new outer tub , inner basket, gearcase, drive, break and clutch and all associated parts. . ; ordrng 1 3360629 (gear case) and 1 63849 (tub-outer) and 1 8575076A (dispenser asy) and 1 W10389328 (basket & bal ring) and 1 W10814296 (gasket) and 1 WP3354845 (clip) and 1 WP358237 (screw) and 1 WP389140 (drive block) and 1 WP3951744 (agitator) and 1 WP8543666 (washer) and 1 WPW10074580 (agitator cap)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/07/2021
"Arrived on site for DURING SPIN CYCLE JUST ROCKS BACK AND FORTH NO SPINNING AND GRINDING SOUND JUST DURING ADJUTATION. Placed in diagnostics and F2E1, F6E2 came on. Bothe error codes are communication errors between UI and control. Ran auto diagnostics and completed all cycles except agitation. Found wash plate was loose and not seated properly.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78745
Jacob
Job Details: 06/07/2021
"Arrived onsite for controls acting weird. Looked at the unit and found that the plug is sharing a 4 plug outlet, went ahead and replaced control. Called tech line, and reported findings for the plug issue. Said that the unit needs to be on a dedicated circuit. Said to refer the customer the owners manual to see that the it calls for a dedicated circuit for the unit to run properly. Spoke with Chris got sr#7730931670. Didn?t test the unit as the customer wanted to wait until they got it on a dedicated circuit. No issues at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Austin, TX 78756
Scott
Job Details: 06/07/2021
"Arrived on site ,replaced dryer door switch . Unit isn?t hooked up to any power source or water . Job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78749
Kevin
Job Details: 06/07/2021
"Arrived on site and replaced Gearcase diagnosed on previous visit, also used slider. After replacement washer is operating properly. Ran a diagnostic cycle to confirm operation, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Leander, TX 78641
Justin
Job Details: 06/07/2021
"Arrived on site for an oven not working. Upon arrival the customer stated that the cooktop will work, but the oven will not heat. I checked voltage at the wall and found the correct voltage. I then gained access to the terminal block and found the correct voltage. I found the harness in good shape too. I unplugged the unit and ohmd out both elements and the fuse. All ohmd out good. I then plugged the unit back in and started preheating for bake. I checked voltage while baking and found none going to either elements. This indicates a faulty control. I am ordering the control and will need to return to install. Office to reschedule.; ordrng 1 W11528352 (Control)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model PLRU1778ES5
Near Austin, TX 78734
Robert
Job Details: 06/07/2021
Arrived on job for complaints of temperature issues and noise. No noise detected at time of service. Found the inner door and gasket damaged not allowing a good seal will need both replace to complete and authorization. ; ordrng 1 216953600 (panel-inner door) and 1 5304507206 (gasket-door)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78730
David Z
Job Details: 06/07/2021
"Arrived on site to install parts diagnosed by previous tech to resolve no spin. Replaced stator to resolve. Tested unit and verified all proper function through diag cycle.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS0
Near San Marcos, TX 78666
Noah D
Job Details: 06/07/2021
"Arrived on site to inspect unit for not closing correctly, upon inspection found the unit was bent on right side causing issues with closing, replaced both of the hinges and all functions returned. Tested multiple times. Complete"
We serviced a
FRIGIDAIRE MICROWAVE
Model FFMV164LSA
Near Belton, TX 76513
Tyler
Job Details: 06/07/2021
(CS) Arrived on site for microwave still tripping breaker after previous repairs. Upon arrival disassembled front interface and tested the 3 micro switches. Found middle switch was impacted and was not opening. Ran continuity and ohms test and both failed when door was opened and closed. Replaced the switch then reassembled and tested unit and found it functioning as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS1
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/07/2021
Arrived onsite for dishwasher rusted. Upon arrival found unit interior left side of stub damaged and rusted. Ordering tub replacement office to reschedule upon receiving.; ordrng 1 WPW10681506 (Tub)
We serviced a
FRIGIDAIRE FREEZER
Model FFU17FC4AW0
Near Lago Vista, TX 78645
Justin
Job Details: 06/07/2021
"Arrived on site for a freezer with frost around the door. Upon arrival the customer stated that he replaced the gasket himself already and it only got a little better. Upon further inspection I found the bottom left side of gasket misshaped and not installed into the door properly. I tried to install the gasket, but I found the liner cracked and not holding the gasket.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Marble Falls, TX 78654
Cliff
Job Details: 06/07/2021
Arrived on site to diagnose an ice machine that is not turning on. Found faulty float in external drain pump. Pump will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10825875 (Drain pump)
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Georgetown, TX 78626
Lou
Job Details: 06/07/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the dispenser leaking and over service pointer #W11481731, with the help from a 2nd tech, we removed the dryer from the top of the washer and I removed and replaced the dispenser and tested. Placed the dryer back in position on top of the washer and tested the dryer and both units are operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Lakeway, TX 78734
Robert
Job Details: 06/07/2021
Arrived on job for complaints of not starting cycle. Enter diagnostics and the start button not working. Will need to replace console.
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Austin, TX 78739
Robert
Job Details: 06/07/2021
Arrived on job for complaints of noise. Found the tensioner damaged will need to be replaced. Possibly motor will also be needed. ; ordrng 1 4392065 (dryer repair kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Manor, TX 78653
Scott
Job Details: 06/07/2021
"Arrived on site for not making ice . Found harness in door damaged . Ran ohm on water line heater getting 7 ohms , getting correct voltage to connection . Called tech line sr#7730932866. Ordering freezer door . No water leaks detected at time of service ,call to set return ; ordrng 1 LW11026425 (FZ DOOR SS )"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Wimberley, TX 78676
Andrew
Job Details: 06/07/2021
"Arrived on site to test unit for not heating. Found L1 on terminal was not properly tightened causing a break in voltage preiodically. Element, cutoff, thermal fuse all tested good. Tightened terminal nut properly and tested unit. Unit works as designed. Found unit is not receiving proper ventilation. Removed vent hose and showed customer how unit is supposed to vent. Advised customer have venting cleaned prior to using unit to prevent further damage. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Austin, TX 78758
Wesley
Job Details: 06/07/2021
Arrived onsite and found unit had made only a few batches of ice. Possible freezing as only trickle came through. However icemaker has e5 error. Ordering icemaker to repair. Returning with valve and tube heater. ; ordrng 1 W11294907 (Ms)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Leander, TX 78641
Kayman
Job Details: 06/07/2021
Arrived onsite for dishwasher not powering on. Upon inspection I found one of the wires at the junction box not secured and not making a connection. I secured both connections and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Austin, TX 78759
David Z
Job Details: 06/07/2021
"Arrived on site to diagnose refrigerator that was losing cooling in both compartments. Checked pressures at compressor. Found 103 psi high side and -15 low with unit running, indicating low charge. Removed evap cover panel and found a large amount of ice buildup at the suction line and very top row of evaporator, with almost no frost pattern. Ordering evaporator, compressor, dryer and access valve. Hit unit with black light but could not find any UV dye. Office to schedule sealed system with appropriate weight. ; ordrng 1 W10317014 (Evaporator) and 1 WPW10507886 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LTAXVL00
Near Austin, TX 78745
Luis
Job Details: 06/07/2021
"Arrived on site for no ice. Ran diagnostics on icemaker passed,fill tube frozen,checked dispenser no water with filter removed,jumped water valve no water flow from valve,disconnected water source to unit no water. Diagnosed customer will need a plumber to fix the issue of no water to refrigerator and customer will need to defrost unit after water issue is resolved
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Austin, TX 78704
Jacob
Job Details: 06/07/2021
"Arrived onsite for unit not draining out all the way and customer was not used to the controls. Tested unit saw that some water was still in the unit. Upon further inspection. Found that the connector for the drain motor was not connected, not making contact. Re connected connector. Unit started to to drain. No issues at this time. Also customer needed help with controls on the unit as she was very frustrated with how to use the unit. Helped customer. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW1
Near Smithville, TX 78957
Matthew
Job Details: 06/07/2021
Arrived onsite for washer not draining. Upon inspection found washer is draining. Unit will not spin completely on select load. Normally heavy towels or bulky sheets. Ran diagnostics and found no stored error codes. Ran auto test and all passed. Check suspension and seemed slightly loose. The heavier loads may be causing an off balance load and stopping the cycle from completing the final spin. Ordering set of suspension rods. Office to reschedule.; ordrng 1 W10780044 (suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78702
Luis
Job Details: 06/07/2021
Arrived on site for no ice and freezer not cooling correctly. Found freezer evaporator incased in ice ran icemaker diagnostics no error diagnosed a defective defrost thermistor. Defrosted evaporator replaced fan assembly that includes thermistors.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Bastrop, TX 78602
Matthew
Job Details: 06/07/2021
"Arrived onsite for refrigerator noise complaint. Upon arrival could not hear abnormal sound. Tested fans and dampener and were good. Customer stated noise coming from compressor compartment. Accessed compartment to inspect. Connected fridge to amp meter and recorded 5.6amps at startup, leveled off at 3.9 amps. Compressor seemed to be running fine. No issues with cooling at this time . Did notice lines that could potentially vibrate against each other and applied pads to limit sound. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Austin, TX 78726
David S
Job Details: 06/07/2021
Arrived on site for washing machine making a noise and not sense filling right. I inspected the unit and work area. I found coins stuck in the wash plate. I filled the unit with water and put it through a agitation cycle and heard no noise. I gained access to the gearcase and found the gear case leaking oil and the cam covered in oil. I replaced the gear case and cam. I calibrated the unit and ran it through a diagnostics cycle. The unit now operates as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78747
Jacob
Job Details: 06/07/2021
Arrived onsite to replace wire harness. Replaced harness. Power restored to the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Leander, TX 78645
Justin
Job Details: 06/07/2021
Arrived on site for a washing machine not getting water and making a loud noise. Upon arrival the customer stated the unit would not fill enough and showed me a picture of the water level. I walked him through the service pointer for water level and advised him that was working as designed. He also stated that the unit would make a loud noise at the beginning and provided a video. In the video you could hear a loud rattle almost as if it had a spring/slider issue. I manually moved the agitator and wash plate and found both working and sounding as designed. I put the unit into diagnostics mode and found stored error code F0E3 for overload. I advised the customer on how to properly load the unit. I then ran a test cycle and found it running through as designed with no abnormal sound. I then individually activated each component and toggled shifter. I could not replicate the sounds. I called techline and spoke to Andrew and received SR# 7730935957. Andrew advised replacing the slider. Ordering the slider and office will need to reschedule.; ordrng 1 W10734521 (Slider)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2089HES
Near Austin, TX 78746
Luis
Job Details: 06/07/2021
"Arrived on site for cooling complaint. Customer have to defrost unit,removed evaporator checked continuity on heater and bimetal good diagnosed main control not running through a self defrost cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78747
Luis
Job Details: 06/07/2021
Arrived on site for no cool. Clicking noise from compressor compartment diagnosed a defective start device installed a new start device powered unit on compressor powered on. ; used 1 8201786 (Start device) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near Austin, TX 78703
Luis
Job Details: 06/07/2021
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,ran diagmosticsheatermpowered on,called tech support per tech support ohmed out evaporator thermistor diagnosed a defective thermistor
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/07/2021
. ; ordrng 1 W11116420 (Outer door panel) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78704
Jacob
Job Details: 06/07/2021
Arrived onsite for unit not draining. Tested unit. Unit would not drain. Put unit in diagnostics. Got F9E1 drain motor F8E2 inlet water. Called tech line. Said to check the pump as the pump was getting 120v. Said to replace pump or if there a piece of steal mesh that came out of the sump and motor that it may need to be replaced if it has broken and possibly getting the drain motor stuck. spoke with Joel got sr#7730935100. Saw that the metal chopper blades had broken in half and was causing the drain motor to not turn. Replaced drain motor. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Pflugerville, TX 78660
Wesley
Job Details: 06/07/2021
Arrived onsite to vacant unit and found accessible. Found unit operating well. Replaced thermistor in case of test sensing issues. All else checks good. Notified maintenance of arrival.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW04
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/07/2021
"Arrived on site for refrigerator not cooling and dripping water on dispenser tray. Inspected unit and work area. Found freezer door making abnormal noise when opening and closing. Inspected door cam and found bad terminal connection to door. Correct connector and added zip tie to keep connected. Found unit now running as designed. Spoke with customer on user care guide. All tested good, no water leaks detected."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lago Vista, TX 78645
Justin
Job Details: 06/07/2021
"Arrived on site for a washing machine with visibly broken parts. Upon arrival the customer stated that he thought the agitator was broken due to it not spinning properly. He also felt the tub itself sagged to low. I advised the customer that the tub suspension was as designed and had no issues. I put the unit into diagnostics mode and found stored error codes F7E9 for motor fault, F0E3 for overload, and F0E5 for off balance load. I then ran a diagnostics cycle and it ran through as designed. I then individually activated each component and found all working as designed. I gained access to the rotor and removed it. I found the rotor, stator, and slider in good condition. I found the tub and wash plate moving separately. I then gained access to the control and found the J3 connector to the motor frayed and possibly intermittently grounding out. I ohmd out the motor and found it good. Per tech sheet I will be replacing the control. Ordering lower harness to return and install as well. Office to reschedule.; ordrng 1 W11419171 (Control) and 1 W11130936 (Lower Harness)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC18PNZS0
Near Leander, TX 78641
Justin
Job Details: 06/07/2021
Arrived on site for a ice machine not making ice. I put the unit into diagnostics mode and found the evap thermistor open. I found all other components working as designed. I ohmd out the thermistors and found the bin thermistor good. I found a bad evap thermistor needing to be replaced and a possible bad control. Ordering parts and office will reschedule. No leaks observed at the time of service.; ordrng 1 W11123917 (Harness) and 1 W10893341 (Control)
We serviced a
MAYTAG WASHER
Model MHW8000AG0
Near Austin, TX 78758
Wesley
Job Details: 06/07/2021
Arrived onsite and found low flow error. Replaced the inlet valve to repair which corrected low flow from the cod water. However hot water is weak from the house pressure. Advised customer on status and valve replacement. All else checks good. Advised customer to have plumber check the hot water.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Leander, TX 78641
Kayman
Job Details: 06/07/2021
Arrived onsite for refrigerator leaking from ice maker. Upon inspection I found the water turned off at the wall. I found what looked like some calcium trails at the dispenser but they were dry. I turned the water on and tested function of both the dispenser and ice maker. I could not find any leaks on the unit and this time and it is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Leander, TX 78641
Kayman
Job Details: 06/07/2021
Arrived onsite for washer leaking detergent onto the floor. Upon inspection I found a small puddle of detergent on the floor on the dispenser side of the unit. Being a stacked unit I removed the front of the bellow to inspect the dispenser hose. I found the hose disconnected from the tub and the detergent going straight down to the floor. I secured the hose re secured the bellow and tested. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
We serviced a
KITCHENAID OVEN
Model KEMC308KSS0
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/07/2021
"Arrived on site for oven not heating. Inspected unit and work area. Tested broil and bake and found no heat. Found cooling fan not coming on. Put in self clean and fan was not operating. Powered unit off at circuit breaker and measured resistance on TOD and found opened. Measured resistance on fan and found at 15 ohms. No able to test voltage safely and will need 2nd tech due to uninstall (see SD-QUICKPIC).
We serviced a
KENMORE DRYER
Model 796.69002
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/07/2021
"Arrived n site for dryer intermittently heating and check vent light on. Tested operation and verified failure. Found unit heating and check filter light flashing only in beginning of cycle as reminder. Check vent light was not on at time of service. Unit did heat durning testing. Disassembled dryer, measured resistance on thermistor at 7.9 K ohms and element at 19.9 ohms. Found lint buildup inside unit and lint screen needs to be cleaned. Service and labor to clean lint from unit. Customer will need to clean lint screen. Disassembled lint screen housing and removed lint. Removed lint from interior with shop vac. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL WASHER
Model RTW4516FW2
Near Austin, TX 78749
Kevin
Job Details: 06/07/2021
"Arrived on site and inspected washer and found pressure hose on control is loose, after resetting it, found no saved error codes ran a calibration, and ran all functions in manual diagnostic and everything is working properly. Started a load of clothing on normal cycle and it is washing properly. Discussed correct loading procedure and correct detergent usage with homeowner. No water leaks from connections at time of service, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/07/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit drawers and Deli control. Job Completed. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78758
Scott
Job Details: 06/07/2021
"Arrived on site ,replaced actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Leander, TX 78641
David S
Job Details: 06/07/2021
Arrived on site to install previous diagnosed parts. We gained access to the friction pads and replaced them with new. We tested the door I front of the customer and he approved . Job complete ; O-emld tckt
We serviced a
JENN-AIR ICE MACHINE
Model JIM159XYRS0
Near Cedar Park, TX 78613
David S
Job Details: 06/07/2021
"Arrived on site for possible sealed system repair. We put the unit into diagnostics and tested the condenser fan. We found it running. We gained access to the compressor and dryer. I punctured the dryer and found the system full of refrigerant. I evacuated the system and installed a new compressor, non-UI dryer, and a access valve. I pulled a vacuum on the system and found no vacuum leaks. I put a measured charge into the system and found it holding. We reassembled the unit. And found the evaporator forming a frost pattern. Job complete."
We serviced a
AMANA RANGE
Model AER6303MFB2
Near Manor, TX 78653
Matthew
Job Details: 06/07/2021
Arrived onsite to replace previously diagnosed parts. Replaced outer door glass and name plate. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78704
Luis
Job Details: 06/07/2021
"Arrived on site for door handle issues. Found set screws loose,removed handle tightened set screws installed handle checked door operation good
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Georgetown, TX 78628
Lou
Job Details: 06/07/2021
"Arrived on site to inspect washer wont stop filling. Upon further inspection, I placed the unit in diagnostics and checked for error codes and found none. Tested the unit in diagnostics and it operated as designed. Customer advised that the unit wont stop filling Keith water in the Quick Wash Cycle. I tested in Quick Wash and the unit filled accordingly. I stopped the cycle and found the Deep Fill selection at high/maximum. Customer advised unit operated just fine in Normal Wash. I checked the water level sensor tube and it was clear and attached to the control. I checked the Deep Fill selection in other cycles and it was set as the customer had them or from the factory. I made recommendations for use & care and demonstrated on how to set each selections. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KODE300ESS02
Near Austin, TX 78738
Brandon
Job Details: 06/07/2021
"Arrived on site for customer complaint of lights still not working properly, I replaced all components related to lighting circuit, both wire harnesses, Appliance manager, UI console, and all 4 lights with harness. Unit still not working properly, ordering Appliance manager w/o power supply. ; ordrng 1 W10777216 (Appliance manager) and 1 Cnote (Office to reschedule)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/07/2021
Arrived on site to diagnose a washer that is shaking during spin. Found unit not leveled at time of installation. Leveled unit properly and advised customer on best loading procedures. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW7590FW0
Near Georgetown, TX 78626
Lou
Job Details: 06/07/2021
"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics showing error code F0E1. Cleared the code and continued with testing. Unit is operating as designed. Made recommendations for use & care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78741
Jacob
Job Details: 06/07/2021
Arrived onsite to replace lost screws. Replaced screws. No issues at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/07/2021
Arrived on site to diagnose an ice machine that is not producing ice. Found float in external pump sticking. Replaced pump and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDB07
Near Kyle, TX 78640
Robert
Job Details: 06/07/2021
Arrived on job for complaints of refrigerator damaged. Found the rear left side has damage the roller was pushed up and the unit cannot be properly leveled. Called tech line and document damage and gave info to customer.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS1
Near Austin, TX 78744
Jacob
Job Details: 06/07/2021
"Arrived onsite for unit still tripping breaker. Went ahead and replaced the control. Tested unit 2 times to see if it will stay consistent at 350 degrees. Unit was working with no issues. Called tech line after leaving the customers home. Said if there is a chance we are going back at some point. To look at the wire harness to be sure it?s connected, says that the issue still may be in the breaker or plug it self causing the unit to blow the breaker. Spoke with Andrew got sr#7730940916. No issues at this time. Job coming"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/07/2021
"Arrived on site to install diagnosed part. Removed pulley belt and installed new. Performed diagnostics mode and ran automatic test cycle. Found unit agitating and spinning. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near San Marcos, TX 78666
Noah D
Job Details: 06/07/2021
"Arrived on site to inspect unit for not allowing heat or any selection, upon inspection found the unit had popped the breaker, flipped breaker and tested broil and bake element, no problems found. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ES5FHAXSA01
Near Killeen, TX 76549
Tyler
Job Details: 06/07/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found unit unplugged. Once I restored 120 power supply, I found evap fan running. No frost pattern at all. Found condenser fan motor running and compressor was running but making a irregular whining noise that steadily increased. Found previous company had installed a (low side only) access port on compressor. Found u it at a -17psi vacuum. Compressor was also starting to fail longer it ran. Found unit will need a new sealed system repair including a new compressor, drier, & etc. office to reach once availability of parts is known and AHS autho is acquired. ; ordrng 1 W10309994 (Compressor) and 1 2324712 (Condenser coil) and 1 WP2188823 (Evap coil) and 1 W10124096 (Evap motor) and 1 2310237 (Harness) and 1 WPW1014375 (Uv drier) and 1 Access (Valve) and 1 Cnote (Needs AHS Autho before rescheduling or repaired)"
We serviced a
KITCHENAID REFRIGERATOR
Model ksrp25fnss00
Near Austin, TX 78736
Kevin
Job Details: 06/07/2021
Arrived on site and inspected refrigerator and found frost in the center of the evaporator cover. Removed frost and inspected evaporator and frost pattern looks good. Refrigerator may have had an air gap at one point that has since been corrected. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM00
Near Austin, TX 78736
Kevin
Job Details: 06/07/2021
"Arrived on site and inspected refrigerator and sound condensation just inside of fresh food doors around user interface. Found both door gaskets are damaged. Also found humidity control is not on. Replaced both gaskets and turned on humidity control, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78725
Scott
Job Details: 06/07/2021
Arrived on site for microwave not starting . Found microwave completely dead . Tested and found cavity thermostat blown. Replaced thermostat with truck stop ( part W10269232) . Tested and microwave is heating to whirlpool specks . Job complete ; ordrng 1 W10269232 (CAVITY THERMOSTAT )
We serviced a
WHIRLPOOL WINE COOLER
Model KUWR204ESB00
Near New Braunfels, TX 78132
Andrew
Job Details: 06/07/2021
"Arrived on site to replace compressor from previous diagnosis. Replaced compressor and filter drier. System held vacuum for 20mins. Charged to specs, tested unit, unit works good. No signs of refrigerant leaks. Unit started cooling right away. Evap motors working good. Condenser motor working as designed. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS8
Near Austin, TX 78738
Brandon
Job Details: 06/07/2021
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBC2277RF3
Near Austin, TX 78704
Jacob
Job Details: 06/07/2021
"Arrived onsite to replace parts previously ordered. Replaced thermistor, fan and gasket, and heater defrost. Tested unit. The fane turned on inside of the ice maker. Let customer know to allow 24hrs for the unit to make ice. Also let them know that the unit is calling for the water filter to be replaced and if not replaced can cause issues with the ice maker not filling with the correct amount of water to make ice. No leaks at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Granite Shoals, TX 78654
Cliff
Job Details: 06/07/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost issue has reoccured. Replaced ui under warranty and als main control and rc fan harness. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KENMORE COOKTOP
Model 790.4412321
Near Lakeway, TX 78734
Robert
Job Details: 06/07/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/07/2021
Arrived on site to diagnose a dryer that is not completely drying. Found no failures to unit at this time and advised customer on best cycles and options for best results.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near New Braunfels, TX 78132
Noah D
Job Details: 06/07/2021
"Arrived on site to inspect unit for not spinning, upon inspection found the unit running but the relay did not click when a large load was detected. Replaced control and tested unit with a large load, no problems found. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET18GMXHW00
Near Marble Falls, TX 78654
Cliff
Job Details: 06/07/2021
Arrived on site to diagnose a refrigerator that is leaking. Found drain line frozen over. Thawed line and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model DU980QPDB4
Near New Braunfels, TX 78130
Noah D
Job Details: 06/07/2021
"Arrived on site to inspect unit for not draining, upon inspection found a new disposal on unit, knocked out drain cap and helped customer with disposal. The main assembly for dispenser door was broken. Ordering part. Office to reschedule ; ordrng 1 3369505 (det.disp.actuator)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Georgetown, TX 78628
Tommy
Job Details: 06/07/2021
Arrived onsite for washer not operating at all. Upon arrival found unit control was receiving but not sending voltage throughout.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78721
Scott
Job Details: 06/07/2021
"Arrived on site for washer not spinning out load. Ran diagnostics got valve temp 0-4 , 7-5 unable to reach max rpm, 7-1 shifter fault . Recommend replacing actuator ,gearcase and valve .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78664
Wesley
Job Details: 06/07/2021
Arrived onsite and called techline for repeat frozen fill tube. Was advised that tube is able to be replaced. Advised customer on techline recommendation. Customer to call whirlpool for help with repair. will return with fill tube. Office to reschedule. Sr#7730931047; ordrng 1 W10701614 (Fill tube and heater assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Fischer, TX 78623
Andrew
Job Details: 06/07/2021
Arrived on site to test unit for condensation in FC. Found evaporator had ball of ice on capillary tube. Removed ice and ice started forming again. Refrigerant was not moving through evap preventing unit from cooling properly causing condensation. Needing SS tech on return visit and 2hrs. Office to reschedule. ; ordrng 1 W11092533 (start-dev) and 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10313899 (evaporator) and 1 WPW10350564 (capacitor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Pflugerville, TX 78660
Wesley
Job Details: 06/07/2021
Arrived onsite and replaced the hv control and ui. All checks good. Advised customer on fridge operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/07/2021
"Arrived on site to install previous diagnosed part. Removed failed door and installed new. Tested dispenser and door operation . All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXSL00
Near Jonestown, TX 78645
Justin
Job Details: 06/07/2021
Arrived on site for a refrigerator making a loud compressor sound. Upon arrival the customer stated he could hear a loud intermittent rattle from the back of the unit. I checked temps and found the RC at 38?f And the FC at 0?f. I found the evap and condenser fan working as designed. I found no mechanical failure with the cooling. I gained access to the compressor and found it working as designed. The customer also stated that water will gush out of the filter housing when changing the filter. I turned the water off at the wall and removed the filter. I then put a towel down and quickly turned the water on and off. I found the water coming out of the housing very fast. This indicates a faulty filter head housing. I am ordering the housing to replaced and the valve just in case. ; ordrng 1 W10408179 (Valve) and 1 WPW10121138 (Filter Housing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
Tommy
Job Details: 06/07/2021
Arrived onsite for dishwasher not turning on. Upon arrival found outlet was dead. Found it was off at breaker due to recent storm turned on and tested dishwasher. Found dishwasher now operating as designed. Job Completed.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS09
Near Austin, TX 78756
Scott
Job Details: 06/07/2021
Arrived on site for no heating microwave. Found mag had failed . Ordering mag . Call to Set return ; ordrng 1 W10626122 (MAG )
We serviced a
GE REFRIGERATOR
Model GFE28HSHESS
Near Killeen, TX 76542
Al
Job Details: 06/07/2021
"Arrived on site and inspected GE French door refrigerator cooling issues in the ff compartment.Verified the complaint and found a massive ice buildup in ff compartment behind the deli drawers.Due to the amount of ice and the risk of damaging the plastic interior l showed the customer the issues and had her complete and sign the defrost waiver and advised her the office would call her 48 hours before the follow up appointment, so she can defrost the unit so the repair can be completed.; O-emld tckt"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBL214KSB
Near Georgetown, TX 78628
Tommy
Job Details: 06/07/2021
Arrived onsite for wine cooler having condensation on door. Upon arrival found unit operating as designed found no condensation on exterior of door. Spoke with customer on getting photos for documentation of issue occurs in the future. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78735
Luis
Job Details: 06/07/2021
Arrived on site. Replaced defective led module and control power cycled unit all leds working as designed.