Service History 216

We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78726
David
Job Details: 03/24/2021
"Arrived on site to diagnose dishwasher with no power going to it. On arrival found unit dead with breaker showing on, and wall switch good. Checked voltage at junction box and found no power from hardwire. Customer will need an electrician to come out and find the voltage loss at the hardwire.
We serviced a
FRIGIDAIRE WASHER
Model ATF6000FS1
Near Austin, TX 78701
Richard
Job Details: 03/24/2021
Arrived onsite for the washer leaking water inside the drum. During inspection found that the washer is a stacked unit will need a 2 man for the repair. Ordering a 2man office to schedule.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Austin, TX 78759
Luis
Job Details: 03/24/2021
"Arrived on site for freezer light issue. Diagnosed a defective freezer led module,replaced led module tested light unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/24/2021
Arrived on site for CSI REF right side door not level. Found adjuster assembly wheel on right door needed to be lowered a bit to make it even with left side door. Also adjusted the handles to make them even. Customer inspected and stated it looked good. No further repairs needed. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Leander, TX 78641
Lou
Job Details: 03/24/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the diverter housing leaking water, I removed and replaced the sump/motor assembly and tested the unit. Unit is operating as designed. No further leaks observed. Job completed. I made recommendations for use & care, as well as, detergent & rinse aid use."
We serviced a
GE REFRIGERATOR
Model TFX24PLP
Near Leander, TX 78641
Lou
Job Details: 03/24/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit cooling and checked temps. FC=4 degrees and RC=39 degrees. Tested the units thermostat and the unit turned off when I turned the thermostat dial off. Turned the unit back on and set the thermostat at 5. Adjusted the damper at C/halfway. Found the water dispenser doesnt work. Customer advised that they unplugged the inlet valve solenoid to stop the water from flowing. I advised that theyre getting voltage to the valve but due to the paddle switch being bad, it wont turn the valve off.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Buda, TX 78610
Leonardo
Job Details: 03/24/2021
Arrived on site to test unit for unit not washing correctly. Test unit and found bad wash motor. Ordering new sump and motor office to reschedule. ; ordrng 1 W11087376 (Sump and motor)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Austin, TX 78704
Richard
Job Details: 03/24/2021
Arrived onsite for the washer control lock not working properly. Ran diagnostics and found no error codes. Tested control lock button in diagnostics and it tested fine. All functions tested good. Could not find an issue at this time. Complete
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS2
Near Cedar Park, TX 78613
David
Job Details: 03/24/2021
"Arrived on site to install previously diagnosed parts to resolve intermittent control issue. Replaced control and unit is still not responding properly. Still has intermittent function.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Richard
Job Details: 03/24/2021
Arrived onsite for the washer making a metal screeching noise. Ran diagnostics and found that the gear case is causing the issue. Ran a spin tested and I heard the metal to metal screeching noise. Looked underneath and did not see any unusuals. Will need to replace gear case. Ordering parts and office to schedule ; ordrng 1 W11454741 (Gear case) and 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 W10721967 (Cam assembly)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78702
Leonardo
Job Details: 03/24/2021
Arrived on site to test unit for unit making noise when oven on. Test unit and found noise coming from board relays and bake element heating up. Normal noise job complete.
We serviced a
WHIRLPOOL RANGE
Model WCE55US0HS01
Near Georgetown, TX 78628
Wesley
Job Details: 03/24/2021
Arrived onsite and tested function of cooktop. Unit is operating as designed. Burners are cycling according to set temp as designed. No one onsite. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
David
Job Details: 03/24/2021
"Arrived on site to diagnose oven that was erroring on use. Builder informed me that he was able to resolve with a power cycle. I checked for errors and found F8E0 for fan speed, and F6E4 for UI to ACU communication. Error is usually resolved with a power cycle. I cleared errors and tested unit. Was able to run a 400 degree preheat and let it sit and found errors were no longer present. Call complete."
We serviced a
LG DRYER
Model DLE3170W
Near Jonestown, TX 78645
Lou
Job Details: 03/24/2021
"Arrived on site to inspect dryer not staying on. Upon further inspection, customer advised that with almost every load, the unit will stop drying but there is still power. He advised that when it stops, the interior light will come on as if the door is open and when he pushes on the door the light goes off, but the door never opens up all the way. I turned the unit on and while it was operating, I barely pulled on the door and the unit stopped and the interior light came on. After further inspection of the front panel and door, I found the top screw on the hinge was loose causing the top of the hinge to pop out away from the panel and the door is not making good contact with the door switch and when clothing it the door, it shifts causing it to slightly open enough to trigger the switch and shut the unit down as it reads the door is open. I removed the door and adjusted the hinge and tightened the screw and reinstalled the door and retested. Unit is operating as designed. It appears that the screws on the hinge are worn and come loose over time. I advised the customer of my findings and recommended replacing the hinge and front panel and they advised that they will explore other options.
We serviced a
JENN-AIR REFRIGERATOR
Model JS42SEFXDA
Near Austin, TX 78731
Luis
Job Details: 03/24/2021
"Arrived on site for cooling complaint. Checked low side pressure reading -20 diagnosed a leak in the system. Unit will need evaporator,compressor and heat exchanger,
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Georgetown, TX 78626
Tommy
Job Details: 03/24/2021
Arrived onsite for unit long fill error code. Upon arrival found unit cold side valve wouldnt open all the way. Replaced valve and tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model WED92HEFW
Near Austin, TX 78702
Richard
Job Details: 03/24/2021
Arrived onsite for the dryer making a noise during operation. Ran diagnostics and found no issues. Ran a quick cycle and no issues. Could not duplicate the noise. Advised customer to take a video recording of the noise when it comes back. Complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Leander, TX 78641
Justin
Job Details: 03/24/2021
"Arrived on site for refrigerator with no ice production. Upon arrival customer stated that the IM stopped working after they installed a new water filter. I checked temps in he unit and found the FC at -7?F, the RC at 37?F, and the ice box at 0?F. I found a sheet of ice at the bottom of the FC and the pea trap drain tube clogged. I cleared out the drain tube and it is now draining fine. I put the unit into diagnostics mode and found the UI on the inner door not responding and erroneously flashing. I unplugged the unit and tried again, was able to get into diagnostics mode. I tested the IM harvest and it received an E2 error for not returning to home position. I tested he fill to IM and you could hear the valve make a thump but not work. I tried this with the filter in and out and the same result occurred. I checked the full tube heater and IM and both worked as designed. I am ordering a HV board, IM, valve, and inner door control for the repair. Office to reschedule.; ordrng 1 W11450890 (Control) and 1 W11330486 (Inner Door UI) and 1 W11194380 (Dual Valve) and 1 W11115534 (Ice Maker)"
We serviced a
GE DISHWASHER
Model GLD6700N20BB
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/24/2021
"Arrived on site for dishwasher filling with dirty water, and not cleaning dishes. Upon arrival I found dirty water sitting within the tub. Upon testing unit I found unit would drain properly, then fill, agitate and drain as designed. I also found drain line under sink was not mounted correctly and allowing sink water to drain back into dishwasher. I was able to redirect and mount the drain line under the sink to help prevent water back flow. Due to style of sink i wasnt able to get a perfect 90 degrees angle raised from disposal but unit did not so any signs of backfilling from sink after tested upon repair completion.unit is functioning as designed call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Hutto, TX 78634
David S
Job Details: 03/24/2021
Arrived on site to install previous diagnosed parts. I gained access to the fill tube and replaced it with new. I cycle the ice maker and found it harvesting and filling with water. No water leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Austin, TX 78733
Kevin
Job Details: 03/24/2021
"Arrived on site and set dishwasher into a diagnostic cycle and found saved error codes 4/3, 7/1, 6/2. Customer says wash motor will run for a couple minutes but its not consistent throughout the cycle. Ran diagnostic cycle and found wash motor is stuttering, took a video and sent it to DW and SW. Wash motor was replaced on last visit and replaced control board this had no positive affect. Removed wash motor again and inspected connections and did not see any issues. Replaced wash motor and ran diagnostics cycle again and it is no longer stuttering. Customer will run a complete and report if theres any continuing issues. Will still need upper rack adjusters to complete repair; ordrng 2 W10546503 (Adjuster)s"
We serviced a
GE DISHWASHER
Model GSDY200J00BB
Near Spicewood, TX 78669
James
Job Details: 03/24/2021
performed streem diagnosis. dishwasher has standing water left from previous cycle. customer started unit and it was washing. turned dial to next cycle and the unit drained. unit is now working properly at this time.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78633
Wesley
Job Details: 03/24/2021
Arrived onsite for frequently reigniting during bake and provided customer instruct on normal intervals. Bake cycle performed properly while onsite. Advised customer to record issue in event of reoccurrence.
We serviced a
JENN-AIR RANGE
Model JDRP536HL00
Near Austin, TX 78704
Leonardo
Job Details: 03/24/2021
Arrived on site to replace board. Replaced boards test unit and unit heating up then Trips breaker. No spark no dead short advised customer to get electrician. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78665
Matthew
Job Details: 03/24/2021
Arrived onsite for lines in oven display screen. Upon inspection found pixels in display screen are going out. Will need to replace. Console is RWO. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYM04
Near Marble Falls, TX 78654
Tommy
Job Details: 03/24/2021
"Arrived onsite for refrigerator not cooling. Upon arrival found unit power was good. Compressor was running, but unit was no cool. Got to evap and found block of ice by right hand corner. Ordering full seal system. Office to reschedule.; ordrng 1 WPW10321158 (Evap) and 1 WPW10507886 (Compressor assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Andice, TX 78628
Kayman
Job Details: 03/24/2021
Arrived onsite for refrigerator with scratches and missing shelves. Upon arrival the customer advised me that they found the shelves in the kitchen drawers. There is a plastic make shift shelf in the top of the FC that is crooked and I couldnt get it to straighten out (see quick pic) I found some scuff marks in the RC at the top on the walls. I found the nameplate pealing off. The customer brought to my attention that the RC door slams against the pantry door every time the door is opened. I replaced the nameplate and raised the feet as high as they would go help with the door hitting the pantry. The unit is otherwise working as designed at this time and no leaks were detected during time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Georgetown, TX 78626
David S
Job Details: 03/24/2021
Arrived on site for microwave light staying on all the time. I inspected the unit and work area. I found the relay on the control damaged for the light. I replaced the control and tested the unit. It is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Volente, TX 78641
Lou
Job Details: 03/24/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, I found several towels around the unit and the customer advised that the unit leaks mostly when using the bulky wash. I placed the unit in diagnostics and removed the control console and tested the valve and found no leaks. I tested the softener dispenser and found water leaking ate the front left corner of the unit. Tested the recirculating pump and even more water came out. I lifted the top panel and found a sock in the softener dispenser and also found the recirculating pump hose not properly installed. Found the clamp not securing the hose to the tub ring and leaking water. I adjusted the hose and repositioned the clamp and removed the sock from the softener dispenser area and retested. Unit is operating as designed. No further water leaks observed at the end of service. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Austin, TX 78748
Leonardo
Job Details: 03/24/2021
Arrived on site to test unit for light blinking. Test unit and found unit blinking because door is not closing correctly so latch not making contact correctly with striker. Replaced Latch test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model LER4634JQ0
Near San Marcos, TX 78666
Noah D
Job Details: 03/24/2021
"upon inspection found the dryer not connected to any vent but heating correctly, took pictures and instructed customer on proper use. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Granite Shoals, TX 78654
Tommy
Job Details: 03/24/2021
Arrived onsite for unit freezer light not coming on. Upon arrival found unit freezer light was dead replaced and tested. Unit is now operating as designed. Job Completed.
We serviced a
GE OVEN
Model JTP13GOV28B
Near Hillsboro, TX 76645
Jonathan
Job Details: 03/24/2021
"Arrived on site for an oven that?s flashing in at F3 error code again. Inspected unit and work area. The customer advised that the F3 code has come up on her unit twice in the last month and a half since the last service. She advised that most of the time, the unit runs fine. However, this is an ongoing issue and she wanted it resolved. Tested resistance through the thermistor and found it at 1.085 k ohms. I called GE Techline and spoke to Chuck File number 05528941. He advised that if the issue was with the control problem, the issue would be happening every single time. He advised that since the thermistor had been replaced and the thermostat is reading properly, the issue would most likely be with the connector portion of the wiring where the thermostat connects onto. He advised to order some ceramic wire nuts to splice the wires together. He advised that this should resolve the issue completely. Ordering ceramic wire nuts in office will need to contact customer about return date due to shipping.; ordrng 1 Wb1x371d (package of 12 cerami)"
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HV0
Near Austin, TX 78747
Leonardo
Job Details: 03/24/2021
Arrived on site to test unit for door broken. Found door key broken replaced door test unit and unit test good job complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGBD2431KF1A
Near Marble Falls, TX 78654
Tommy
Job Details: 03/24/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced gasket and tested. Found no leaks unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78626
Kayman
Job Details: 03/24/2021
"Arrived onsite to install previously diagnosed parts. I installed the main control, thermistor and damper. The unit is working as designed at this time and no leaks detected during time of of service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Johnson City, TX 78636
Brandon
Job Details: 03/24/2021
"Arrived on site for customer complaint of unit not starting cycle, found actuator disengaged from cam, I inserted actuator into cam and ran a calibration cycle, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Granite Shoals, TX 78654
Cliff
Job Details: 03/24/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found freezer full of frost due to air leak. Advised homeowner on findings and homeowner to thaw unit and monitor it for 48hrs after defrost. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Harker Heights, TX 76548
Tyler
Job Details: 03/24/2021
Arrived on site for refrigerator randomly not cooling according to the customer. Upon arrival customer had recorded temperatures over a weeks time to help indicate what the temperature is been up and after looking at the recordings I found that every couple days the fridge would spike in temperature is within the freezer section exceeding 15? or more but then later on would eventually cool back down. I did find the defrost thermostat evaporator fan defrost heater compressor and condenser fan all working as designed but I also noticed that the main control would randomly try to reset the defrost mode even though the fridge was not fully cooling. Ended up replacing the main control and reassemble the unit and verify that it is going in a cooling mode and defrost mode as intended with no weird fluctuations inform customer to keep checking the temperatures and recording him for the next 1 to 2 weeks. Call complete
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Blanco, TX 78606
Brandon
Job Details: 03/24/2021
"Arrived on site to replace failed lid lock, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 03/24/2021
"upon inspection found the hot water side of valve had blown off due to pressure, will need to adjust pressure and replace valve. Ordering valve W10869799"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/24/2021
Arrived on site to diagnose an ice machine that is not producing ice. Found circulation pump failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near New Braunfels, TX 78130
Andrew
Job Details: 03/24/2021
"Arrived on site to test unit for grinding noise. Found a bunch of pocket change underneath wash plate. Removed change, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EBS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/24/2021
Arrived on site to diagnose a refrigerator that is building frost in FC. No frost present at time of service indicating door may not have been fully closed at some point. Advised homeowner on findings and no further repairs needed at this time. No water hooked up to unit at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM1
Near Florence, TX 76527
Kayman
Job Details: 03/24/2021
Arrived onsite to install previously diagnosed parts. I replaced the lower rack roller wheels as needed. Job complete. No leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS0
Near Austin, TX 78731
Kevin
Job Details: 03/24/2021
"Arrived on site and inspected dishwasher ordrng 1 W10805015 (Wash motor)"
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Austin, TX 78739
Kevin
Job Details: 03/24/2021
"Arrived on site And found customers experiencing every fourth or fifth load not completing. Customer is only using timed dry, dryer is heating properly and airflow measures good. Spoke with SW and timer can be only possibility, inspected timer dryer has only been run for five minutes and timer is already 90?. Replaced it, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 03/24/2021
"Arrived on site for customer complaint of unit beeping at end of cycle and not completing cycle, found error codes F9E1 and F10E2 in diagnostic mode. Found failed drain pump and failed vent motor. Ordering drain pump and vent motor as well as gasket for vent. ; ordrng 1 W11416460 (Vent motor) and 1 Cnote (Office to reschedule) and 1 W11184028 (Gasket) and 1 W11035709 (Drain pump)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Matthew
Job Details: 03/24/2021
"Arrived onsite to replace previously diagnosed parts. Replaced UI, evaporator fan motor and RC evaporator shims. Tested unit and unit unit is functioning properly. Rails are functioning properly. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Hillsboro, TX 76645
Jonathan
Job Details: 03/24/2021
Arrived on site for a refrigerator that won?t stop making ice and ends up clumping ice in the back. Inspected unit at work area. The customer advised that if they turn the icemaker off and dump out the ice that he seems to make ice fine for a while but eventually it?ll overfill and cause issues. Confirmed customers complaint and found the arm bar missing from the icemaker potentially causing her issue. Inserted arm bar and tested unit. The unit was cycling and is working as designed. Call complete.
We serviced a
FRIGIDAIRE MICROWAVE
Model LFMV164QFA
Near Hillsboro, TX 76645
Jonathan
Job Details: 03/24/2021
Arrived on site for a microwave that was tripping the breaker one the start button was pressed. Inspected unit and work area. Removed control panel and tested switches. Found the monitor switch not making and breaking. Replaced monitor switch and tested unit. Unit is not working as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near San Marcos, TX 78666
Andrew
Job Details: 03/24/2021
"Arrived on site to test unit for LR burner not igniting. Found spark igniter was not connected. Secured connection, tested unit, unit works good. No leaks detected. Left key with mother. Customer said it was ok to leave key with her. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH03
Near Briarcliff, TX 78738
Luis
Job Details: 03/24/2021
"Arrived on site for noise complaint. Found harness interfering with fan blade,adjusted harness noise no longer present"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/24/2021
"Arrived on site for Not Cooling - Refrigerator Section - Refrigerator. Ran diagnostics and tested dampener, compressor, baffles, and ice box fan. All tested good. Checked frost pattern and it was good. Main control is not getting proper voltage. Removed control and installed new control. Fridge running as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS01
Near Georgetown, TX 78633
Kayman
Job Details: 03/24/2021
Arrived onsite to install previously diagnosed parts. I installed the magnetron and wave guide covers. I tested the unit and it is working as designed at this time. I found the unit had never been connected to WiFi I attempted to connect the unit but it was having trouble syncing with their app on their phone. I left the WiFi connected teams phone number. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Jarrell, TX 76537
Kayman
Job Details: 03/24/2021
"Arrived onsite to install previously diagnosed parts. I installed the main control and tested the unit. He unit is working as designed and no leaks were detected. I heard a loud screech right as the unit went into high spin which sounded like the belt slipping. I removed and re installed the belt, I tested again and the unit is no longer screeching. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGFU19F6QFD
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/24/2021
Arrived on site to install previously diagnosed parts. Removed ice maker and installed new ice maker. Old ice maker had a tray full of ice ready to harvest. Water is being called to ice maker as designed. No leaks detected. Job completed.
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Spring Branch, TX 78070
Noah D
Job Details: 03/24/2021
"upon inspection found the valve did not open when energized, replaced valve and found no change, adjusted pressure and depressurized hose. Checked drain pump for functions and found no issues through 2 full drains.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Austin, TX 78728
Justin
Job Details: 03/24/2021
"Arrived on site for cooktop not turning on. Upon arrival the customer stated that they had one burner that would intermittently not turn on and the knob would not turn very well. After further inspection I found the knob was actually worn and not allowing the burner to turn. It will sometimes catch it and turn it on, but not allowing it to turn off. The knob needs replacing due to not allowing to use the burner and for safety. Ordering knob for cooktop. Office to reschedule.; ordrng 1 W11418244 (Knob)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Manor, TX 78653
Matthew
Job Details: 03/24/2021
Arrived onsite for range calibration. Upon inspection found unit cycling approximately 20 degrees below range. Calibrated unit and unit is now cycling at 358 degrees when set to 350.Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADH1
Near Kempner, TX 76539
Tyler
Job Details: 03/24/2021
"Arrived on site for dishwasher not functioning properly, upon arrival I entered diagnostics and found f6e4, f6e6, f6e7, and f4e3, durin* diagnostics I found inlet valve wasnt allowing enough water in during fill cycles, the sump assembly wasnt running with proper voltage, units float switch was also functioning but main control wasnt detecting its activation. The heating element is rusting. Unit also has a dent on front of door, the door gasket isnt sealing around the door well enough.
We serviced a
KENMORE DRYER
Model 417.947023
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/24/2021
Arrived on site for dryer needing a previously diagnosed baron kid assembly. Upon arrival I was able to reassess the previously diagnosed parts and found that the bearing kit was indeed need it but the idler pulley was also starting to fall off the shaft . After getting approval and making the repair to both of the parts I was able to reassembled and tested unit and verify that everything is fully functioning as designed with no more squealing or odd noises coming from the dryer. Call complete
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Austin, TX 78731
Kevin
Job Details: 03/24/2021
"Arrived on site and inspected range and found cooktop glass surface is cracked, disassembled range and replaced cooktop surface. After replacement confirmed elements are still working properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78628
David S
Job Details: 03/24/2021
Arrived on site to install previous diagnose part. I gained access to sump and motor assembly. I replaced the assembly with new. I tested the unit and found it working as designed.
We serviced a
GE DISHWASHER
Model GDF610PMJ2ES
Near Spring Branch, TX 78070
Noah D
Job Details: 03/24/2021
"upon inspection found the unit with a large calcium spot under cab, tested unit with all tubes exposed through a full cycle and drained, no leaks found. Instructed customer to watch for issues. Complete"
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Dripping Springs, TX 78620
Robert
Job Details: 03/24/2021
Arrived on job for complaints of noise. Found the washplate inner splines damaged. Will need washplate to correct. ; ordrng 1 W10902814 (washplate)
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Cedar Park, TX 78613
David
Job Details: 03/24/2021
"Arrived on site to diagnose cooktop that was leaking gas. Customer had gas turned off on arrival. Ran gas and burners and found all operating normal. Customer said gas leaks were found at connecting supply and resolved before, but may still be leaking. Customer said after a couple hours they can kind of track smell to center knobs, but also have the smell when drawer is opened. Ordering gas leak detector (see chase), and remaining center tubing. Customer has to have contractor cut through caulking so I can access the unit. Rescheduled for 3/31. ; ordrng 1 W11339377 (Tubing) and 1 GasLeakTester (See Chase!!!)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW0
Near Cedar Creek, TX 78612
Andy
Job Details: 03/24/2021
Arrived on site for washer not filling with water.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204ESB01
Near Austin, TX 78703
Luis
Job Details: 03/24/2021
"Arrived on site. Installed updated fill tube fitting,turned water source on,ran icemaker through a cycle water filled icemaker,checked water connections and icemaker no leaks. Left defective fill tube fitting with customer."
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Leander, TX 78641
Scott
Job Details: 03/24/2021
Arrived on site for dryer tumbling but no heat . Tested voltage at outlet . Found one of the legs was dropping . Rests breaker still dropping voltage . Recommended changing breaker of outlet . No lint build up at time of service.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/24/2021
"Arrived on site for Leaking - Top Load Washer. Found oil and water saturating the shield pulley cover. No water leaks detected while in diagnostics. Ordering new gear case, pulley shield, cam, actuator, belt, and capacitor to complete the repair. Customer was not using the washer prior to our arrival and I advised continuing not to use it until we return to repair it. ; ordrng 1 W11423758 (Gear case) and 1 W11239857 (Belt) and 1 W10721967 (Cam splutch) and 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W11409708 (Shield cover)"
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS3
Near Volente, TX 78641
Justin
Job Details: 03/24/2021
Arrived on site to install the new MW. Upon further inspection I found the old unit had packaging material left on the console and was causing the bubbles on the UI. T
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS5
Near Austin, TX 78729
Matthew
Job Details: 03/24/2021
Arrived onsite for microwave hood light not shutting off. Upon inspection found faulty control board sending constant voltage to light. Replaced control. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78729
Matthew
Job Details: 03/24/2021
Arrived onsite for microwave not powering on. Upon inspection found failed Cavity thermostat . Will need to order and replace. Office to reschedule.; ordrng 1 W10269232 (thermostat)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78730
Kevin
Job Details: 03/24/2021
"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement all power has returned to ice machine and it is now cycling. Ice machine require 48 hours to build up enough ice production, Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
Justin
Job Details: 03/24/2021
Arrived on site for dishwasher with a visibly broken part. Upon further inspection I found the pivot clip on the upper rack fallen off. I reinstalled the clip and the unit is now working as designed. I also found the customer using to much soap with a water softener and no rinse aid. I advised the customer on proper soap usage via user care guide. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Kyle, TX 78640
Andrew
Job Details: 03/24/2021
"Arrived on site to test unit for ice in FC. Drain clogged causing water to build up and freeze. Cleared drain of foam, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78752
Jacob
Job Details: 03/24/2021
Arrived onsite for unit leaking water. Put unit in quick wash. When filling for a second time. The dispenser started to leak. Was not sent with dispenser. Need to return with part. Office to reschedule.
We serviced a
FRIGIDAIRE MICROWAVE
Model FGMV175QFA
Near Kempner, TX 76539
Tyler
Job Details: 03/24/2021
"Arrived on site for microwave blowing fuse. Upon arrival I confirmed there was a blown 20amp fuse, I found the door hinges bent causing door not to activate the switches properly and causing fuse to trip during heating and high voltage usage.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near Austin, TX 78724
Jacob
Job Details: 03/24/2021
Arrived onsite for unit not powering on. Tested unit. Unit would not power on. Replaced control. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
GE MICROWAVE
Model JE2160SF01
Near Georgetown, TX 78633
Wesley
Job Details: 03/24/2021
Arrived onsite and repaired blown fuse symptom by replacing fuse. Checked switches and function with testable fuse and then replaced fuse finding all working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Leonardo
Job Details: 03/24/2021
Arrived on site to test unit for unit not draining. Test unit and found drain hose pinched keeping unit from draining. Secured drain hose test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78704
Leonardo
Job Details: 03/24/2021
Arrived on site to test unit for damaged panel. Will need to re order new panel office to reschedule. W11416371; ordrng 1 W11416371 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 03/24/2021
"upon inspection found the heater always on. Reset fridge and heater turned right back on, ordering control to fix issues, ordrng w11265217/control (by MS)"
We serviced a
WHIRLPOOL OVEN
Model KFGD500ESS
Near Cedar Park, TX 78613
David
Job Details: 03/24/2021
"Arrived on site to diagnose range that had an explosive ignition when starting. Found issue isolated to left front burner. Adjusted the electrode head to allow for a stronger spark, since the explosiveness was due to gas being left on and spark taking a while to ignite. Retested and unit now lights faster, and all other burners are good. Showed customer hot to fresher the knob and not leave it running for better results. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model RT18AKXKQ70
Near New Braunfels, TX 78130
Andrew
Job Details: 03/24/2021
"Arrived on site to test unit for intermittent cooling issue. Found condenser coils were completely blocked from air flow. Which was causing compressor to over heat and kick out on thermal. Removed obstruction, tested unit, unit works good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model RT18DKXFW01
Near Austin, TX 78759
Luis
Job Details: 03/24/2021
"Arrived on site for no cool. Evaporator incased in ice. Removed control cover,found timer not advancing on its own,forced timer to defrost heater powered on,found black leak on timer not installed correctly to instruction sheet,installed a new timer,installed black led correctly to timer. Unit is running through a defrost cycle,informed tenant if cooling doesnt start correctly in 24hrs tenants will need to manually defrost unit"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4230ADS2
Near Leander, TX 78641
Scott
Job Details: 03/24/2021
"Arrived on site for vent hood making loud noise when blower fan is on ,and missing pieces . Found grease filter was pushed up into fan cavity hitting blades . Reshaped filter . No issues found with fan or blades
We serviced a
KITCHENAID VENTHOOD
Model KVUB600DSS3
Near Georgetown, TX 78633
Kayman
Job Details: 03/24/2021
Arrived onsite for venthood not operating. Upon inspection I found the unit had no function. I verified voltage at the wall. I removed the main control panel and inspected the wiring. I found one of the connectors not seated all the way. I secured the connector but the unit still would not power on. I removed the UI control and found it to be corroded. I replaced the control board and re assembled the unit. The unit is now working as designed. Job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
Justin
Job Details: 03/24/2021
"Arrived on site for cooktop leaking gas. I gained access to the gas line underneath, the valve, and the regulator. I used my leak detector on all connections and found no bubbling indicating no leak on the line or connections itself. I then checked for leaks at the orifices on the burners and detected no leak. I could not smell any gas at the time of service either. I advised the customer of my findings. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Georgetown, TX 78628
David S
Job Details: 03/24/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXVB06
Near Killeen, TX 76542
Al
Job Details: 03/24/2021
Arrived on site and inspected water leaking and forming a ice rink on the floor of the freezer.Confirmed the complaint and replaced the clogged drain tube.Cleared all of the ice and cleared the drain pan.Job complete
We serviced a
GE DRYER
Model DHDSR46EE1WW
Near Marble Falls, TX 78654
Tommy
Job Details: 03/24/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced unit glides and tested, unit is operating as designed. Job Completed."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Waco, TX 76705
Al
Job Details: 03/24/2021
"Arrived on site and inspected flame on the front left.Confirmed the complaint and found ,thru a video call to JC in the office, the orifices were reversed. I reinstall the orifices in the right positions and unit now tests as designed.Customers were extremely satisfied.Job complete Survey information confirmed"
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near McGregor, TX 76657
Al
Job Details: 03/24/2021
"Arrived on site and inspected washer not powering on.Confirmed the complaint and found dog food inside the unit on top of the counter weight.Spoke to CS and advised him of the rat issues and was advised to replace the main control.After replacing the control the unit still wouldnt work. The unit was receiving 123 volts from the outlet, but wouldnt power on after the replacement.See Attention Note for further.If approved by extended warranty, the unit will possibly need the console and panel control th complete the repair.Also ordering authorization ; ordrng 1 W10783707 (Console (SHADOW)) and 1 W10911045 (Panel Control (Shadow)) and 1 Authorization (For Panel and UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near McGregor, TX 76657
Al
Job Details: 03/24/2021
We serviced a
GE REFRIGERATOR
Model GSS23GGKKCBB
Near Belton, TX 76513
Wesley
Job Details: 03/24/2021
Found obstruction in freezer air intake at bottom of air channel causing massive reduction in air efficiency. Removed obstruction and advised customer on repair. Unit airflow is otherwise operating properly with good cooling capability.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Georgetown, TX 78626
David S
Job Details: 03/24/2021
Arrived on site for ice dispenser not working. I inspected the unit and work area. I found the Impeller in the door frozen over and not allowing the arm to spin. I found the ice maker fill tube frozen over. I cleared the ice out of the ice dispenser and fill tube. I tested the dispenser and found it working. I tested the ice maker and I found it harvesting and filling with water. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC0
Near Salado, TX 76571
Wesley
Job Details: 03/24/2021
Arrived onsite and tested unit for off balance and walking. Made adjustments to leveling and performed hard reset. Tested unit empty for perfect smooth load and tested unit with 4 bath towels on quick wash cycle. All checks good. Unit is operating as designed. Advised customer on repair. And on good loading principles.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV
Near Marble Falls, TX 78654
Tommy
Job Details: 03/24/2021
Arrived onsite for unit display being partial. Upon arrival found unit control failed. Checked polarity from outlet. Checked bake broil and sensor all were good. Replaced unit control and tested. Unit is now operating as designed. Job Completed.