Service History 213

We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Killeen, TX 76542
Al
Job Details: 04/30/2021
"Arrived on site to install previously ordered parts.Removed and replaced the cam, actuator and GEARCASE.Reassembled and unit tested as designed.Job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS7
Near Austin, TX 78702
Richard
Job Details: 04/30/2021
Arrived onsite for the microwave display not working. During testing found that the UI was not connected properly. Connected UI and all functions tested good complete.
We serviced a
GE VENTHOOD
Model JVX5300SJSS
Near Georgetown, TX 78628
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a venthood with broken socket. Found left light socket broken and replaced it. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5PHAXMS10
Near Killeen, TX 76542
Al
Job Details: 04/30/2021
"Arrived on site and inspected leaking water from garage unit.Confirmed the complaint and found a sheet of ice in the freezer compartment underneath the basket.Found the issues were caused by a blocked drain tube. Found debris preventing it from dripping into the drain tube.I broke the ice, emptied it and cleared the debris.Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near San Marcos, TX 78666
Andrew
Job Details: 04/30/2021
Arrived on site to test unit for shutting off randomly. All voltage checked good. Unit heated as designed. Replaced control and tested unit. Showed customer service pointer W11525554. If issue persists recommend replacing UI. Unit is connected to WiFi. Job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Cedar Park, TX 78613
David
Job Details: 04/30/2021
Arrived on site to install new door glass to resolve ruptured inner glass. Vacuumed all remaining glass from unit. Replaced inner glass panel and reassembled. Unit is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 04/30/2021
Arrived on site to test unit for no ice production. Found no error codes. Found ice box fan was running weak. Valve tested good. Found ice maker was responding to diagnostics but ice maker was not calling for water. Recommend replacing ice maker and ice box fan. Office to reschedule.
We serviced a
WHIRLPOOL WASHER
Model WTW7990XG
Near Driftwood, TX 78619
Robert
Job Details: 04/30/2021
Arrived on job for complaints of error code. Confirmed code will not let me clear long enough to enter diagnostics. Recommend replacement of control.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Austin, TX 78757
Matthew
Job Details: 04/30/2021
Arrived onsite for refrigerator freezer door light not turning on. Upon arrival freezer light was operating properly. Customer had secondary complaint of condensation around lower vertical mullion. Tested unit and found heater OL. Tested supply voltage at control and harness and recorded 122vac. Heater was not energizing. Ordering heater replacement. ordrng 1 W10830861 (cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Austin, TX 78727
David
Job Details: 04/30/2021
"Arrived on site to follow up on refrigerator that was dispensing slowly. Ran water snd found it dispensing, but slowly. Checked dispenser filter housing, and found crimped hose on the filter housing. Removed kink in hose and retested. Found water is still dispensing slowly. Checked water flow from the house and found the supply line has fairly low pressure and isnt pushing hard, causing the remaining low flow. Advised customer to contact a plumber to resolve, unit is now working as designed. Call complete,."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Liberty Hill, TX 78642
Lou
Job Details: 04/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the dryer repair kit. Upon disassembling the unit, I found a quarter stuck in the drum seal that was rubbing causing the grinding noise. Advised the customer of my findings. Reassembled the unit and tested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model NTW4605EW0
Near Robinson, TX 76706
Tyler
Job Details: 04/30/2021
Arrived on site for washer not getting any water in it. Upon arrival found water pressure from wall was good. Found no error codes In diagnostics but I found during tests that main control was sending 120v to inlet valve. Also found after more diagnostics tests that the actuator and gear case have stripped from one another and gear case is showing major signs of rust causing spanner nut to seized on and cant be removed. Under unit found gearcase is internally skipping and not allowing for proper functionality. Support rods are worn down to the point that unit cant stabilize and run a good spin cycle. Over all unit will need a full rebuild in order to insure repairs can be done fully. Unit is used multiple times a day in current residential situation and has taken a lot of wear and tear of past few years. Once will need to reschedule if authorization is received for repairs.; ordrng 1 W10772621 (Screw) and 1 W10908289 (Agitator) and 1 W11085570 (Shield) and 1 W10584118 (Inner basket) and 1 WP21366 (Spanner nut) and 1 WP389140 (Block) and 1 W10371566 (Outer tub) and 1 W10324647 (Tub seal) and 1 WPW10215093 (Filter) and 1 WP8533928 (Screw) and 1 W10780045 (Suspension rods) and 1 W11025584 (Lower harness) and 1 W11454741 (Gearcase) and 1 W10889172 (Motor) and 1 W10721967 (Cam splutch) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11158830 (Capacitor) and 1 Cnote (Need autho before proceeding) and 1 Cnote (Need weighed 2hr repair)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78733
Leonardo
Job Details: 04/30/2021
Arrived on site to test unit for unit tripping breaker. Test unit and found bad sump and motor and bad heating element. Cu
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Georgetown, TX 78628
Jonathan
Job Details: 04/30/2021
"Arrived on site for washer not balance cycle. Customer had note written of failure (attached to SD-QUICKPIC). Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found fault code F0-E3 overload and F0-E5 off balance load. Ran valve operation in manual test mode and found all functional. Tested all mechanical components and found all working as designed. Inspected suspension rode and found no issue. Found tub spin freely with no friction. Inspected rotor and floor for rubbing, no signs of rubbing found. Ran unit on high spin and found rounds of wash basket good and spinning smoothly. Ran on bulky cycle to test the water level. Unit operations tested good and no signs of water leak while servicing. Spoke with customer on user care guide and soap usage on a water softener system."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Cedar Park, TX 78613
Justin
Job Details: 04/30/2021
"Arrived on site for a refrigerator with no ice production. I checked the temperatures and found the FC at 5?F, the RC at 38?F, and the ice box at 14?F. Upon further inspection I found ice in the bin. I jumped the IM and found it would harvest and call for water. The IM was also getting proper voltage. I found the ice box fan working. I found ice in the bin when I harvested as well. The customer stated the issue is intermittent and that sometimes it will give crushed ice when doing cubed. I called techline and spoke to Ed and received SR# 7730651021. He recommended changing the IM and valve. I replaced the parts and the IM was still working. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78748
Luis
Job Details: 04/30/2021
"Arrived on site for no lights. Diagnosed a defective freezer led module,replaced freezer led module all leds working as designed. Ran diagnostics all test passed,changed defrost setting to adaptive"
We serviced a
WHIRLPOOL MICROWAVE
Model WMC50522HS2
Near Austin, TX 78737
Leonardo
Job Details: 04/30/2021
Arrived on site to replace microwave. Replaced unit test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Salado, TX 76571
Jonathan
Job Details: 04/30/2021
"Arrived on site for a washing machine that?s tripping a breaker and is leaking. Inspected unit and work area. Confirm the customers issue of the washer leaking from the valve into the unit. Placed the unit and service diagnostics and found an F8 E4 (water hazard), F3 E2 (inlet water temperature fault), F7 E0 (loss of power), F0 E3 (overload), and F2 E1 (UI stuck key) error codes. I ran the unit through a manual fill, drain, spin, and heavy agitation tests while taking amp draw and the unit ran as designed without pulling more than 10 A with multiple components running. I ran the unit through an auto test and found the same thing. I called Whirlpool Techline and spoke to Drew SR# 7730645618. He had me take resistance checks through the drain pump and motor and found everything within range. The unit is hooked up to a GFCI breaker and he advised that the issue was most likely with the breaker. He advised to make no repairs and have the customer fix their electrical. Did replace the water valve do to the lake and had the unit running with a load of 10 towels and the unit did not pull over 7.5 A while in heavy agitation. Unit is running as designed. Call complete."
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM02
Near Georgetown, TX 78628
Lou
Job Details: 04/30/2021
"Arrived on site to inspect refrigerator water dispenser and ice maker not working. Upon further inspection, I tested the water dispenser and water came out in a slow stream to a trickle. I found ice in the bin but the cubes were small. I removed the filter and found the filter head spraying water out of it. Turned the water supply off and removed and replaced the filter head and retested. Unit is operating as designed. Recommended that the customer purchase a new filter due to the one they have possibly being defective due to the defective filter head. No water leaks observed at the end of service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Wimberley, TX 78676
Robert
Job Details: 04/30/2021
Arrived on job for complaints of something stuck under agitator. Removed agitator and found pillow cover. Removed and checked for code.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Bee Cave, TX 78738
Luis
Job Details: 04/30/2021
"Arrived on site for door issues,found deli door not closing,removed bin found excessive ice build up on evaporator causing door not to seal. Unit will need cover,pan and motor,will need to follow service pointer W11092686. Customer will defrost unit before return visit; ordrng 1 W11188493 (Cover)"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZB0
Near Austin, TX 78731
Matthew
Job Details: 04/30/2021
Arrived onsite for ice machine not producing ice efficiently. Customer stated unit has to be set on max ice to produce a decent amount of ice. Tested unit and found fill was weak. Unit needed valve replaced. Replaced valve and tested. Found fill test restored with normal flow. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Austin, TX 78746
Luis
Job Details: 04/30/2021
"Arrived on site. Power cycled unit found control shutting itself on and off diagnosed a defective control,installed updated control kit.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78737
Robert
Job Details: 04/30/2021
Arrived on job for complaints of noise. Found oil leaks from gearcase. Replaced cam and gearcase. After replacement test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS
Near Lampasas, TX 76550
Al
Job Details: 04/30/2021
"Arrived on site and inspected Built in Kitchenaid refrigerator with ice maker issues.Confirmed the complaint and found the ice maker is defective and is the root cause of the malfunction.Ordering the ice maker, which is a PSP part W11126009.Office to schedule return services due to part availability.NEEDS MORE WORK ; ordrng 1 W11126009 (COMPLETE ICEMAKER)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Austin, TX 78759
Matthew
Job Details: 04/30/2021
"Arrived onsite for refrigerator leaking. Upon inspection found no visible leaks. Area was dry. Inspected freezer compartment drain pan for obstruction and found none. Inspected drain tube and tray, all looked good. No signs of blockage or faulty tray. Ran dispenser to insure water tubes are good and all passed. Could not duplicate issue. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Leander, TX 78641
David S
Job Details: 04/30/2021
"Arrived on site for oven not heating up and having error code f3eo. We inspected the unit and work area. We put the unit in diagnostics mode and found it not showing temperature in the oven. We gained access to the oven temp sensor and tested resistance at both the sensor and at the control plug, we found resistance at 1060 ohms and changing properly when the sensor is heating up. I am ordering the main control to complete the repair; ordrng 1 W11258611 (Control)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near San Marcos, TX 78666
Andrew
Job Details: 04/30/2021
Arrived on site to test unit for blowing air and not venting. Found damper was cut and ducting was blocking damper from opening. Replaced damper and advised customer to have ducting corrected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Dripping Springs, TX 78620
Robert
Job Details: 04/30/2021
Arrived on job for complaints of display not working. Confirmed display not working and cavity light on. Will need console to complete. ; ordrng 1 W11297709 (console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507ESS01
Near Driftwood, TX 78619
Robert
Job Details: 04/30/2021
Arrived on job for complaints of leaks from door. Found defrost drain blockage. Removed blockage and check water flow. Removed ice from bottom of freezer.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78747
Kevin
Job Details: 04/30/2021
site and replaced actuator diagnosed on previous visit and recommended by service pointer, after replacement ran a calibration cycle and it is operating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW1
Near Austin, TX 78723
Jacob
Job Details: 04/30/2021
"Arrived onsite for unit giving F2E3 error. Replaced control, but unit still having issues. When checked the diagnostics found F2E3. Erased code. Put unit in a quick wash cycle and the unit would not put in any cold water. Ordered water valve and need to return with UI panel. ; ordrng 1 W11220230 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Georgetown, TX 78633
Jonathan
Job Details: 04/30/2021
"Arrived on site for refrigerator making a intermittent high pitch noise. Customer stated noise was coming from damper control area. Performed diagnostics mode and tested damper control and found the normal clicking noise at first then it started to make a uncommon high pitch noes. Removed damper control and found noise coming from motor on damper control.; ordrng 1 W11164593 (DAMPER CONTROL )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Buda, TX 78610
Kevin
Job Details: 04/30/2021
Arrived on site and inspected refrigerator and found ceiling lights in fresh food section are dim, freezer light is out. Replaced freezer light they are all working properly now, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 04/30/2021
Arrived on site to replace heating Element and nuts. Replaced all parts test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRL25FXMS02
Near Whitney, TX 76692
Tyler
Job Details: 04/30/2021
Arrived on site for refrigerator needing a previously diagnosed sealed system repair. Upon arrival I was able to confirm that the unit was in fact in need of a sealed system repair and had lost all of its refrigerant through a leak located near the dryer. After uninstalling the compressor and dryer I was able to re-install a new compressor new UV dryer. I then ran a vacuum for 20 minutes to ensure that unit was fully cleared of any contaminants and then watch the system for another 15 to ensure that there are no issues with the installed parts and I found no leaks or loss of pressure. I then looked up the schematic sheet for the unit and was able to verify that the unit needed 5 ounces even of refrigerant after charging system with recommended dose of refrigerant I was able to run unit for another 15 minutes and ensure that the pressures were sitting at 150 high side and zero low side as designed by manufacturer. Inform customer it should take at least 24 hours before it is safe to put any items back in the refrigerator. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Al
Job Details: 04/30/2021
Arrived ack on site to install previously ordered parts.Removed and replaced the control and panel UI.Reassembled and unit tested as designed.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Liberty Hill, TX 78642
Lou
Job Details: 04/30/2021
"Arrived on site to install previously diagnosed and ordered part. Per the previous techs diagnosis, I removed and replaced the diffuser and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID WARMING DRAWER
Model KEWD105HSS06
Near Austin, TX 78738
Brandon
Job Details: 04/30/2021
"Arrived on site for customer complaint of unit I found hi limit thermostat was open, I reset hi limit thermostat, unit tested good.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/30/2021
Arrived on site for Not Operating - No Power - Electric Dryer -AW57MW5APL1. Took temps and dryer was not reaching over 175. Took off vent tube and lint ball flew out and temp shot up to 275. Found vent tube clogged inside and at wall. Removed lint and debris and ran temps again. Dryer heating to 275 plus and cooling down to 116 then rising to high temp. Continued to monitor high and low. Dryer now heating as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Rock, TX 78681
David S
Job Details: 04/30/2021
"Arrived onsite for sealed system repair gained access to the compressor and drier when we punctured the drier I found equalized pressure at 35 psi. We evacuated the system and replaced the fresh food evaporator and installed a new UV drier and access point. When we replaced the evaporator we found foam insulation in the drain tube, cleared the foam insulation and the drain tube, pulled the vacuum on the system and monitored pressures found the vacuum holding, put a measured charge into the system and monitored pressures, put unit in test 4 and monitored pressures for fresh food and evaps found both holding good pressure. Unit has started cooling, job complete, please allow 24 hours for fresh food section to cool to proper temperature."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS00
Near Georgetown, TX 78628
Lou
Job Details: 04/30/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the left RC door dispenser UI failure and ice maker failing, I removed and replaced the UI and ice maker and tested. Cycled power and unit is operating as designed.. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model JGRP548HL00
Near Lakeway, TX 78734
Brandon
Job Details: 04/30/2021
"Arrived on site to replace both fan motors, I did not have both parts on hand, needed to reschedule.
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Austin, TX 78739
Richard
Job Details: 04/30/2021
Arrived onsite for the dryer making a noise. During testing found that the the rollers are no good causing the issue. Will need to replace rollers.
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS3
Near Georgetown, TX 78633
Jonathan
Job Details: 04/30/2021
"Arrived n site for dishwasher fill with power off to unit. Inspected unit and work area. Found slow drip coming from inlet valve. Tested hot water pressure, found failed inlet valve. Performed diagnostics and monitored test cycle. Will need to replace inlet valve. .; ordrng 1 WP8531669 (INLET VALVE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS7
Near Austin, TX 78738
Luis
Job Details: 04/30/2021
"Arrived on site. Found frozen fill tube,defrosted fill tube replaced icemaker,powered unit on ran harvest test passed,ran fill test passed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Kyle, TX 78640
Robert
Job Details: 04/30/2021
Arrived on job to replace previously diagnosed parts. After replacement of right front switch test burner.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78717
Justin
Job Details: 04/30/2021
"Arrived on site for a dishwasher not working. Upon arrival the customer stated that the unit was completely unresponsive. They said they would unplug it or switch the breaker off and sometimes the units from light would flash a few time and then back to being unresponsive. Upon further inspection I I found the UI functional and responsive. The customer said it was unresponsive just early today. I put the unit into diagnostics mode and found stored error code F2E1 for a stuck key error. I ran the test cycle and everything ran through as designed. I checked the voltage at the wall and found 120V, I found no issue with grounding at junction. I unplugged the unit at the wall. I then gained access to the control and found no issue with harness and everything plugged in properly.I then removed the UI harness from the control and closed the door. I plugged the unit back in and it began draining. This indicates a bad UI per tech sheet under F2E1 error code. Ordering the console ; ordrng 1 W11165145 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Georgetown, TX 78626
Jimmy J.
Job Details: 04/30/2021
Arrived on site to install previously diagnosed part. Removed lid and inspected hinges and pins. Hinges were 90 degrees and good and pins were not damaged and good. Installed new lid. Ran through diagnostics and cleared lid error code. No other error codes came on. Ran through diagnostics cycle and lid locks as designed. Completed full diagnostics cycles and washer is running as designed. Job completed.
We serviced a
WHIRLPOOL DRYER
Model MED5630HW1
Near New Braunfels, TX 78132
Noah D
Job Details: 04/30/2021
"Arrived on site to inspect unit for making a loud noise when drying, upon inspection found the unit was vibrating in element area, knocked in element and added feet pads, all sounds went away and advised customer to purchase feet pads. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Georgetown, TX 78633
Jonathan
Job Details: 04/30/2021
"Arrived on site for washer making a loud noise durning spin. Inspected unit and work area. Turned basket by hand and was able to identify failed bearing. Inspected stator, rotor and suspension rods, no signs of failure. Will need to replace bearing to correct failure.
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Austin, TX 78757
Matthew
Job Details: 04/30/2021
"Arrived onsite for washer not draining or spinning. Upon arrival put unit in diagnostics and found stored error codes for long drain, water level sensor and overflow. Unit having issues with sensing water level and draining. Needed water level sensor and drain pump replaced. Replaced parts, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78704
Richard
Job Details: 04/30/2021
Arrived onsite for the dishwasher not drying and not draining. During testing found that no issues with the dishwasher. Rinse aid was not being used and customer was not aware that there will be a little water left in the sump after draining. Advised customer on care and use. Complete
We serviced a
MAYTAG DISHWASHER
Model MDB4000AWB
Near Austin, TX 78751
Jacob
Job Details: 04/30/2021
"Arrived onsite for unit not draining the water out of the unit. Tested tested the unit straight to drain. The water did drain, however the water in. The sink was backing up very quickly. Showed customer the issue. Said that is more of some food stuck inside of his sink disposal causing the water to back up. Was able to get water to go down and drained the unit once again. The unit fully drained. No issues at this time. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP00
Near Cedar Park, TX 78613
David S
Job Details: 04/30/2021
"Arrived onsite to replace previously diagnosed icemaker, replaced the Old ice maker with the new and ran test 120 and 97 to determine if the new ice maker is functioning correctly, unit is functioning as designed. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB980BG0
Near Austin, TX 78703
Richard
Job Details: 04/30/2021
Arrived onsite for the washer making a noise.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78748
Jacob
Job Details: 04/30/2021
Arrived onsite for door not locking. Upon further investigation. Found that the strike had some how fallen out of the door. Replaced strike. Tested unit in diagnostics. Door locked. No error codes after testing. Called tech line to report findings. Agreed all checks good. Got Sr#7730645710. No other issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Kayman
Job Details: 04/29/2021
Arrived onsite for refrigerator not dispensing water. Upon inspection I found unit was making ice. When I engaged the dispenser I could hear the valve humming but no water coming to the dispenser. I heard the ice maker harvest then fill. I replaced the reservoir and valve and tested the unit. The unit still would not dispense water. I attempted to lower the incoming pressure but still nothing. I disconnected the water line at the top of the left side RC door and engaged the dispenser. No water was coming through the line. After a few more mins the line must have been frozen because it started pouring out into the fridge while I had it disconnected from the valve. I reconnected the line and the unit is now dispensing water as designed. I advised the customer on how to load their RC so that nothing is blocking the air vent on the ice box. This could lead to air traveling back up into the unit and freeze the line. I raised the temp in the RC 1 degree and 3 degrees in the FC.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Liberty Hill, TX 78642
Jonathan
Job Details: 04/29/2021
"Arrived on site for oven not powering on. Customer stated they lost power while cooking and when power was restored the oven did not power on. Inspected unit and work area. Found missing plastic mounting washer on right side and broken on left. Found door operation good and gasket in place. Powered unit off and on at breaker and found same results. Powered unit off and access to thermal fuse and control. Measured resistance on fuse and found opened. Removed failed fuse and installed new. Powered unit on and tested all components. Found all operating as designed and good air flow blower. Reinstalled unit and replaced mounting washer (TS). Tested unit long enough for temperature to show on display. All tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Braunfels, TX 78132
Andrew
Job Details: 04/29/2021
"Arrived on site to test unit for temp issues in FC. Previous tech disconnected pantry UI and advised customer to monitor temps. Customer stated FC has kept things frozen with pantry UI disconnected. Replaced harness and pantry UI. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
JENN-AIR WINE COOLER
Model JUBFR242HM00
Near Martindale, TX 78655
Andrew
Job Details: 04/29/2021
Arrived on site to test unit for broken glass in door. New door was damaged in box. Needing new door to fix issue. Needing part inspected prior to ensure completion. Office to reschedule. ; ordrng 1 W11360617 (DOOR)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Round Rock, TX 78681
Wesley
Job Details: 04/29/2021
Arrived onsite and replaced the sump and motor and tested unit. All checks good. Advised on repair.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76504
Al
Job Details: 04/29/2021
Arrived back on site to install previously ordered parts.R&R the drawer and gear case.Reassembled and unit tested as designed to customers satisfaction.JOB COMPLETE
We serviced a
GE MICROWAVE
Model PVM1870SM1SS
Near Lakeway, TX 78738
Brandon
Job Details: 04/29/2021
"Arrived on site to replace fan motor, after replacing, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS2
Near Austin, TX 78745
Kevin
Job Details: 04/29/2021
"Arrived on site and found new tenant is experiencing open/closed door error, at this time technician was able to run microwave four times in a row without error. after replacement microwave is still working, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near Copperas Cove, TX 76522
Al
Job Details: 04/29/2021
"Arrived on site and to inspect F4E4 error code.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Killeen, TX 76542
Al
Job Details: 04/29/2021
Arrived on site and inspected Cabrio washer not completing cycles.Confirmed the complaint and found the hot water valve was clogged with thick white sediment from a faulty water heater in the customers home.Cleared the debris and tested the unit and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, TX 76513
Tyler
Job Details: 04/29/2021
Arrived on site for ice machine needing previously diagnosed filter head assembly. Upon arrival I installed needed part then reassembled and tested unit. Found water supply had almost fully returned through filter when new head was installed but noticed is was still a bit slower coming through the filter when filter was plugged in. Informed customer they would need a new filter ASAP in order to insure new head assembly works with out any further issues
We serviced a
WHIRLPOOL DRYER
Model RED4516FW0
Near Temple, TX 76504
Jonathan
Job Details: 04/29/2021
"Arrived on site for a dryer that is taking three or four cycles to dry clothes. Inspected unit and work area. The customer has this unit in a small outside laundry room. Tested the unit on a time dry high heat cycle and found the unit heating and turning. Looked at the back of the dryer and found the dryer vent hose crushed and restricted due to a spring vent hose. I removed the vent hose and found the unit cycling as designed. I advised the customer that due to the restriction of their crushed vent hose, their unit would not ventilate out air properly and would cause a sauna-like condition in the unit. I told the customer to get a periscope style vent kit for the dryer and if they had further problems, to have their dryer vent looked at due to the vent going through a second story. Unit is working as designed. Call complete."
We serviced a
GE RANGE
Model JB700SN1SS
Near Killeen, TX 76549
Al
Job Details: 04/29/2021
"Arrived on site and inspected GE range smoking.Turned on all burners and all burners were working properly.Pre heated the oven to 350 degrees and waited for unit to reach temperature and took temperatures with my digital temperature probe.When I opened the oven door, the unit had an expected amount of smoke from the baked on food that remains inside the unit.Unit works as designed.No parts needed.JOB COMPLETE"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Braunfels, TX 78132
Andrew
Job Details: 04/29/2021
Arrived on site to test unit for outside of door getting too hot while cooking. Found door was getting hot when set bake to 350. Spoke with techline and advised to follow service pointer W10917778. Needing service kit W11025151. Techline stated once insulation is installed to test and make sure surface temp does not exceed 152 degrees. Office to reschedule.??????Sr#7730636022; ordrng 1 W11025151 (insulation)
We serviced a
GE DRYER
Model DBLR333EE2WW
Near Killeen, TX 76549
Al
Job Details: 04/29/2021
Arrived on site and inspected scraping noises from the dryer. Confirmed the complaint and disassembled the unit and found the idler pulley and front drum glide shrouds were extremely worn and directly contributing to the malfunction noises.Ordering the drum glide repair kit and idler pulley and will return with all previously ordered parts.Office to schedule return services.Needs more work ; ordrng 1 WE12X81 (IDLER PULLEY) and 1 WE49X20697 (DRUM GLIDE REPAIR KIT)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Waco, TX 76710
Jonathan
Job Details: 04/29/2021
Arrived on site for a dryer that?s not dry and close. Inspected unit and work area. Customer advised the units not heating. Tested unit and confirmed customers complaint. Checked all heating components and found the thermal cut off open. Replaced thermal cut off and tested unit. Unit begin working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEB
Near Harker Heights, TX 76548
Al
Job Details: 04/29/2021
"Arrived on site and inspected French door refrigerator over cooling in the refrigerator compartment. Confirmed the complaint and found temperatures in the refrigerator compartment were 29 degrees when set on 38 on the UI.Found through service pointer R4317470 Order Ice Bin Cover Assembly and Air Damper Seal Service Kit, Part # W10295078, .Needs more work ; ordrng 1 W10295078 (Repair kit)"
We serviced a
WHIRLPOOL DRYER
Model CED9050AW0
Near Temple, TX 76504
Tyler
Job Details: 04/29/2021
Arrived on site for dryer needing previously diagnosed motor and blower. Upon arrival I was able to disassemble and installed both previously diagnosed parts. After reassembly I tested dryer and found unit fully functioning as designed. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Salado, TX 76571
Tyler
Job Details: 04/29/2021
Ive been on site for dishwasher not draining properly. Upon arrival I was able to confirm that there was an F9E1 error code but I also found an F8 E2 error code indicating an electrical issue with the fill valve but upon further testing I could not find any electrical shorts or reasons why the F 82 area code was appearing. I also found that the drain pump was receiving the proper voltages but the motor itself was barely humming whenever the pump is being activated at this point we I was able to reschedule the customerto complete repairs of the new drain pump; ordrng 1 W11412291 (Pump)
We serviced a
GE RANGE
Model JGBS66DEK3WW
Near Temple, TX 76504
Jonathan
Job Details: 04/29/2021
"Arrived on site for arrange that?s clicking and not igniting. Inspected unit and work area. Customer plugged unit in and the unit mechanic sparking at the left front burner immediately and would not stop unless if you try to ignite the burner. When igniting the burner, the ignition would not ignite. Replaced ignition harness and tested unit. Unit began working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GLD4400N00WW
Near Burnet, TX 78611
Cliff
Job Details: 04/29/2021
Arrived on site to diagnose a dishwasher that is not cycling. Found customer reseting unit by pressing start to many times. Informed customer on findings and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Waco, TX 76710
Jonathan
Job Details: 04/29/2021
"Arrived on site for a refrigerator that?s making noises. Inspected unit and work area. The customer advised that the unit has made the sound almost every morning and does not make the noise constantly. Customer played a recording of the sound which appeared to sound like a fan blade heading plastic. Check the evaporator for a defrost issue and did not find any evidence of a defrost issue. Ran the unit through in evaporator fan and air baffle test and the unit ran as designed. Ran the unit through a compressor and condenser fan test. The unit ran as designed as well. Tested the unit icemaker harvest and fill in the unit ran as designed. I called Whirlpool Techline and spoke to Leon SR# 7730640558. He advised that based on all the testing we ran that those were the only components that could be causing a noise and that if the issue is sporadic, the only thing he could point to is refrigerant noises. Advise the customer of tech lines findings and advise the customer to take a video of the sound (as well as open the freezer door, pull out the unit, etc) on the video to see if the unit stops making the noise or to locate the sound location. Call complete."
We serviced a
FRIGIDAIRE OVEN
Model PLEB30S8CCB
Near Robinson, TX 76706
Jonathan
Job Details: 04/29/2021
"Arrived on site for an oven that won?t heat during a bake cycle. Inspected unit and work area. The customer advised that the unit does broil and I did confirm that by running a test with the bacon boil elements. Remove back cover and gained access to the control. Tested voltage coming out of the control and found 120 V out of the bake connector. Followed voltage down to the element and confirmed voltage. Checked voltage on the other side of the bake element and found 120 V. Checked voltage going across the bake element and found no voltage. Spoke to SW and was advised we would need to replace the wire harness and element.
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Woodway, TX 76712
Jonathan
Job Details: 04/29/2021
Arrived on site for a dryer that?s not dry and close. Inspected unit and work area. The customer advised that it?ll sometimes take a couple cycles to dry their clothes and that he does heat but the clothes will still come out damp. Tested unit on a time dry heat cycle and found the unit heating in tumbling. Looked behind the unit and found the vent hose completely crushed and looping around five different directions due to a long vent hose. Took the vent hose off the unit and found the recycling properly. Advise the customer that the unit issue is with the vent hose. Advise customer to shorten the vent hose or purchase a new one for repair. Call complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 04/29/2021
"Arrived on site to replace previously diagnosed dispenser assembly. Installed assembly, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF995FIFZ00
Near Georgetown, TX 78628
Cliff
Job Details: 04/29/2021
Arrived on site to diagnose a refrigerator that was leaking when homeowner replaced filter. Installed filter homeowner provided and all is working properly. Advised homeowner that filter may not have fully rotated into locked position causing issue. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78733
Brandon
Job Details: 04/29/2021
"Arrived on site to replace failed pump and motor assembly and insulation, after replacing, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS3
Near Temple, TX 76502
Tyler
Job Details: 04/29/2021
Arrived on site for microwave needing a previously diagnose interlock assembly that included a door motor. After arriving and installing the needed part I was able to reassembled and tested microwave and found that the door is opening and shutting as designed when the automatic feature is activated. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Waco, TX 76712
Jonathan
Job Details: 04/29/2021
Arrived on site for a refrigerator that still not making ice. Inspected unit and work area. Attempted to jump the icemaker and found the unit not turning. Checked voltage going to the icemaker and found 120 V. Attempted to turn off and turn on the icemaker in at a similar results. Unit will need an icemaker for repair.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Austin, TX 78739
Kevin
Job Details: 04/29/2021
"Arrived on site and inspected dryer and found timer is hot to the touch, quoted customer for a new timer. After replacement also found airflow is restricted through dryer. Recommended to customer that vent to the exterior of the home be cleaned/clear before dryer is used again, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Pflugerville, TX 78660
Wesley
Job Details: 04/29/2021
Arrived onsite and found micro interior light shorted. Ordering bulb and returning to repair. All else checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 04/29/2021
Arrived onsite for bottom panel missing. Upon arrival took photo of MS and that there was no panel. Ordering bottom panel. Office to reschedule upon receiving.; ordrng 1 W11098799 (Bottom panel)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78745
Jacob
Job Details: 04/29/2021
Arrived onsite for unit not heating. Tested unit. Unit would not heat. Upon further inspection found that the thermostat was no good. Ordered part. Office to reschedule.; ordrng 1 WP8318268 (thermostat)
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Georgetown, TX 78628
Jonathan
Job Details: 04/29/2021
Arrived on site to install previous diagnosed part. I Removed failed door switch and installed new. Tested operation. All tested good.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Copperas Cove, TX 76522
Al
Job Details: 04/29/2021
"Arrived on site and to inspect a washer, but the unit was actually the dryer.Customer advised the unit scrapes when turned on.Verified the complaint, disassembled and found the rear gasket was severely mangled and couldnt be reinstalled.Ordering the complete DRUM W10899578 to complete the repair.OFFICE TO SCHEDULE RETURN SERVICES DUE TO PART AVAILABILITY Needs more work.; ordrng 1 W10899578 (DRUM- COMPLETE)"
We serviced a
AMANA COOKTOP
Model AGR5330BAS3
Near Leander, TX 78641
Lou
Job Details: 04/29/2021
"Arrived on site to inspect range cooktop tubes need replacing. Upon further inspection, the customer advised that when they lifted the cooktop up, they didnt realize thats the orifice holders needed to be unscrewed from the cooktop first and the gas line tubings were damaged. I found the front left & right burner tubings damaged/broken to where gas can leak and the back left & right were bent. I recommended replacing all four tubings I am ordering all four burner gas tubings and CNOTE-LSO and office to schedule return service due to the availability of parts. Gas to the unit was turned off at the wall for safety. ; ordrng 1 W11167099 (Rigiht rear orifice holder) and 1 W10861724 (Right front tubing) and 1 W11213836 (Left rear tubing) and 1 W10620002 (Left front tubing) and 1 CNOTE (LSO)"
We serviced a
KITCHENAID OVEN
Model KEMC378KSS04
Near Cedar Park, TX 78613
Justin
Job Details: 04/29/2021
"Arrived on site to install previously diagnosed parts. I installed the new fuse and then tested the microwave with a microwaveable cup and water. The unit was now running as designed and heating. I then preheated the oven and it was also working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/29/2021
"Arrived on site for NOT COOLING. HEARING A CONSTANT GRINDING NOISE. TEMP PROBE IS READY ABOUT 47 DEGREES. FRZR IS GOOD. Found evaporator had a bad frost pattern. Ran test 4 to check valves, compressor, and fan. All run I g as designed, but not cooling fridge properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Leander, TX 78641
Justin
Job Details: 04/29/2021
"Arrived on site to install previously diagnosed parts. I installed the new IM and then put the unit into diagnostics mode and found the UI would not respond to a harvest or fill. I then replaced the UI as well. The unit still did not harvest in diagnostics. I called techline and spoke with Rich and received SR# 7730635941. He recommended to replace the FC door with the harness in it, for the harness was fine at the bottom of the door and he believes it may be damaged internally. He stated that 5e door should come with the harness in it already, but I am ordering the harness as well just in case. He also recommended to replace the control just to be safe. Ordering both parts and office to reschedule. ; ordrng 1 LW10904379 (FC Door) and 1 W10913117 (Wire Harness) and 1 W11449482 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Leander, TX 78641
Lou
Job Details: 04/29/2021
"Arrived on site to inspect dryer not drying clothes. Upon further inspection, I found the unit is one of the washer/dryer laundry centers in an apartment. The unit was in a close quarters closet and sitting on a leak pan. I opened the dryer door and closed the door switch and turned the unit on. I found the heating element coming on as it illuminated in the back right vent area. Using my dryer vent test kit, I tested airflow in the dryer on the air only setting and the unit failed 3 out of 3 tests. I found that the vent tube at the back of the unit is crushed in between the dryer and the wall (photos). I advised maintenance personnel of my findings and provided photos to them. I recommended that they have this unit re-installed and the pipe at the back of the leak pan be extended further out to allow the vent tube more space. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Kayman
Job Details: 04/29/2021
Arrived I site to install previously diagnosed parts. The customer had some concerns about the repair because the previous tech unplugged the part in question and the unit is still tripping the breaker. I checked all components and could not get the breaker to trip. I advised the Customer to either switch plugs for the dishwasher or have to breaker switch serviced. No parts installed at this time. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78724
Jacob
Job Details: 04/29/2021
Arrived onsite for unit not filling with water. Customer said that the water valve underneath the sink is leaking even when it is in the off position. Looked at valve underneath the sink and saw leaking from the valve. Went ahead and turned on the valve to help fill the unit. Unit filled with water and was working as designed. Valve still continues to drip and make a noise when turned on. Turned water back off and valve is still dripping. Let customer know that is a plumbing issue at this point and a plumber needs to be called out to fix valve under the sink.
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Austin, TX 78735
Kevin
Job Details: 04/29/2021
"Arrived on site and inspected ovens and found it is now giving F9E0 error code randomly, Previous error code is no longer showing. F9E0 is shown when cycle starts, when idle, when almost done with bake cycle. When bake cycle is started there is a constant clicking noise coming from either control board. Both copernicus boards were replaced 4 months ago. Spoke with techline and they Wanted incoming voltage checked, wiring has not been changed and this error code was not present on the first visit. After uninstalling oven and replacing both Copernicus boards again SW assisted checking incoming voltage, at this time everything is correct. Started a bake cycle on both ovens and requested that customer let it run until they are confident that a repair has been made, job complete"