We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76541
Tyler
Job Details: 03/13/2023
"Arrived on site for washer, showing an F7 E1 error code, and not allowing unit to complete a cycle. Upon arrival confirm complaint, and upon further inspection, I found cause of failure was due to the capacitor failing. After replacing capacitor, I also found that the belt shield was damaged and not protecting belt assembly properly and rescheduled customer to complete repairs with new shield W11409708.; ordrng 1 W11409708. (Shield)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Manor, TX 78653
Cliff
Job Details: 03/13/2023
Arrived on site to diagnose a dryer that is not turning on. Found timer shaft broken and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11566735 (Timer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFFDM00
Near Manor, TX 78653
Cliff
Job Details: 03/13/2023
Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting unit found presence of oil on evap lockrings indicating refrigerant leak. Compressor is running and pumping. Evap will need to be replaced to complete repairs. Office to set return appointment for 2 hours.; ordrng 1 W11407409 (Evap)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kyle, TX 78640
Andrew
Job Details: 03/13/2023
Arrived on site to test unit for not starting/completing wash cycles. Found motor is acting as if seized. Conventional way of testing motor run capacitor is not showing failed capacitor. Recommend replacing motor capacitor. Office to reschedule. ; ordrng 2 W11395618 (Cap)s
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78737
Leonardo
Job Details: 03/13/2023
Arrived on site to test unit for unit leaking. Unit leaking from left side. Ordering bottom and top spray arms. Asking for 2 hours to see if it continues to leak. Also found front panel rusting by vent. ; ordrng 1 W11545334 (Manifold) and 1 W11550888 (Bottom spray arm) and 1 W11461688 (Front panel) and 1 2hour
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Morgan's Point Resort, TX 76513
David Z
Job Details: 03/13/2023
"Arrived on site to diagnose washer that is not starting or running cycles. Attempted to run unit. Lid will lock, you hear a buzzing sound 3 times, unit then switches to done and ends cycle. Service pointer W11632927 applies to this condition, and unit falls in serial range. The buzzing is an undercharged capacitor, causing failure. Didn't see any harness damage / issues or a visible capacitor leak. Ordering capacitor to resolve ; ordrng 1 W11395618 (Capacitor) and 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID308HPS01
Near Moody, TX 76557
David Z
Job Details: 03/13/2023
"Arrived on site to diagnose ice machine not producing any ice. On arrival bin was empty. Ran through diagnostic cycle and all seemed fine. Ran a normal cycle and found the compressor kicks on when the start device attempts to start it, but doesn't stay running when the start shuts off. Compressor sounds healthy, but won't stay on. Issue is likely a bad start device. Ordering a start relay and control to repair. If this does not resolve, unit will need a compressor replacement. ordrng 1 WP2217224 (Start Device) and 1 W11034363 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS02
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/13/2023
Arrived on site for a wall oven that wont reach past 280?. Inspected unit and work area. The customer advised that the unit does heat but it will not allow the unit to go above 280?. Ran the unit through diagnostics and did not find any stored air codes. Checked both Bacon Boyle elements and found them both working. Went through the customers preferences and found that the unit had been set up on Celsius not Fahrenheit Creating the issue. I change the unit back over to Fahrenheit and found the unit working in operating as designed. The customer also complained that the unit alerts and timer do not work and will not sound off when the timer is done. Check the customers unit and did confirm the customers complaint. Found that the touchpad would not make any sound or sound off when the kitchen timer had run out. Attempted to adjust settings on the user interface and found that the sound box on the UI was bad. Ordering the user interface assembly and the office will need to contact the customer about a return date due to limited parts availability.; used 1 W11297725 (UI) from stock
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/13/2023
"Arrived on site for a washing machine that has a burning smell and will not start this new cycle. Inspected unit and work area. The customer advised that he was running a load of laundry and the unit kept spinning and spinning and spinning and would not stop. He manually shut it off and advised that he could smell a burning smell. He advised that since that cycle, the unit buzzes but will not start a cycle. Ran the unit through diagnostics and found an F7 E1 (basket speed fault) error code. Tested the unit on a normal wash cycle and found the unit buzzing but not spinning. Checked the resistance on the motor and found it within range. Check the wiring and did not find any evidence of any kind of burning within the washer. I called Whirlpool Safety team and spoke to Kelly SR# 7735876825. She advised to go ahead and proceed under warranty for the capacitor. Ordering a start capacitor and will return on 3/20.; ordrng 1 W11395618 (Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Round Rock, TX 78681
Gerry C
Job Details: 03/13/2023
"KRMF706ESS05 Arrived to inspect door closing issue. I found the left door closer had been broken during installation and required replacement. The chassis required squaring and the drain tube assembly required sealing. No leaks observed during service. Office to send tech GCO.; ordrng 1 W11163783 (Closer, L) and 1 GCO (GCO)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Cedar Park, TX 78613
Kimo
Job Details: 03/13/2023
Arrived onsite for a washer that is noisy in spin. Upon inspection I found that the gear case was leaking. I am ordering the gearcase hub and cam. Office to reschedule. ; ordrng 1 W10528947 (HUB) and 1 W11454734 (GEARCASE) and 1 W10721967 (CAM)
We serviced a
KITCHENAID COOKTOP
Model KICU569XSS00
Near Austin, TX 78750
Gerry C
Job Details: 03/13/2023
"Arrived to inspect safety call for smoke from unit. I found one of the main relays on the primary power supply board of the main module had thermally failed. I contacted the MFG tech line and reported my findings. File# 7735936725. The MFG tech recommended to replace both modules and anything else that has smoke/fire damage. I was unable to contact safety and it will need to be done the following day. Unit will require both modules, harness, UI and burners to mitigate odor and will need to be authorized by MFG Safety. Office to add SO back onto GC for safety call.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78746
Luis
Job Details: 03/13/2023
Arrived on site. Installed mullion prev tech ordered found liner on door warped preventing mullion to operate correctly ordering a new left side dispenser door. ; ordrng 1 W11518736 (Door ss)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Austin, TX 78732
Gerry C
Job Details: 03/13/2023
"WOS31ES0JS01 Arrived to replace broken front glass. Upon opening the sealed container with the new glass door front assembly, I found it had been damaged in shipping fro the MFG and could not be installed. The customer will contact the MFG for replacement or other remediation and will contact us when the replacement arrives. No service could be performed at this time. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Horseshoe Bay, TX 78657
Lou
Job Details: 03/13/2023
"Arrived on site to inspect refrigerator not making ice. Upon further inspection, the customer advised the ice maker in the RC section stopped making ice. I placed the unit diagnostics and checked the ice maker for error codes in test 56 and found E2-motor lost position. I tested the ice maker in test 57 and it harvested but struggled to do so. Retested the motor in test 59 and again the motor struggled to harvest. Tested temps in the FC=4 degrees and RC=39 degrees. I am ordering the ice maker and hv control and returning tech to replace both parts. I advised the customer that the ice maker is currently out of stock and once it becomes available our office would contact them and schedule return service. No water leaks observed during service.; ordrng 1 W11224256 (Hv control) and 1 W11579560 (Ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/13/2023
"Arrived onsite to install previously diagnosed parts. I gain access to the igniter, took new out box and it was damaged. Ordering an igniter. W11590294; ordrng 1 W11590294 (Ignitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Georgetown, TX 78633
Maurice R
Job Details: 03/13/2023
Arrived onsite for a refrigerator making noise. Customer said the tech was going to order the upper bin in the freezer. On inspection the front bezel will not stay on because the tray is bowed up and the bezel bottom clips will not attach to the tray because of the bow. Ordering tray and bezel W11387053. Office to reschedule once part arrives. No water leaks detected during service.; ordrng 1 W11387053 (Upper freezer bin)
We serviced a
MAYTAG WASHER
Model MVWB835DW
Near Leander, TX 78641
Kimo
Job Details: 03/13/2023
"Arrived onsite for a washer that is shaking a lot when in spin upper instead I found F0e2 stored in acu. I ran the unit and found that the unit seems to have a bit more wobble than normal in the basket in the basket further inspection, I found that the care case was leaking, and there was very small amounts of contact damage to the rotor. I am ordering the gear case and the rotor tech to clean oil from the slider. I rescheduled it ; ordrng 1 W10915701 (ROTOR) and 1 W11393685 (GEARCASE)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Round Rock, TX 78665
Vincent
Job Details: 03/13/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was left rear burner making noises when on. Tested unit and found the orifice whistling while being in use. Im ordering a new orifice. Office will contact customer when part has arrived. No leaks observed during service.; ordrng 1 W11590293 (LR Orifice)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM804ESS2
Near Round Rock, TX 78665
Vincent
Job Details: 03/13/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was still making noises. Tested unit in pro wash for about 20 minutes and heard absolutely nothing from normal. Install rack and adjuster ordered where not complete so I needed to order more parts. Customer also explained that rinse aid does not stay closed. Im ordering a dispenser and adjuster housing for both sides. No leaks where observed during service. ordrng 1 WPW10588164 (LH Adjuster housing) and 1 WPW10588165 (RH Adjuster Housing) and 1 W10861000 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Florence, TX 76527
Jonathan M
Job Details: 03/13/2023
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Took a temperature of the freezer and found the freezer sitting at 10 to 11?F. Opened up the evaporator compartment and found no evidence of a defrost issue. Removed the compressor cover and found refrigerant leak by the return line from the condenser. Ordering sealed system components and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for at least two hours.; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Buda, TX 78610
Leonardo
Job Details: 03/13/2023
Arrived on site to test unit for door falling. Test unit and found broken hinges. Ordering new hinges office to reschedule ; ordrng 2 W11162113 (Hinges)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Vincent
Job Details: 03/13/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was RC icemaker not working. Tested unit and found error E5 for icemaker. Tested the icemaker and found no water going to it. Im ordering icemaker, valve, and ice door. No leaks where observed during service. Office will contac5 customer when parts have arrived. ; ordrng 1 W11579560 (Icemaker) and 1 W11171728 (Ice door) and 1 W11579561 (Valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Round Rock, TX 78664
Wesley
Job Details: 03/13/2023
Arrived onsite and found unit operating with failed capacitor. Verified failure. F7E1 error. Ordering the capacitor to repair. ; ordrng 1 W11395618 (Capacitor)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78759
Wesley
Job Details: 03/13/2023
Arrived onsite and found Landry center washer with intermittent failing control. Control unresponsive at time of service. Power to un8t correct. Ordering control and main harness to repair. ; ordrng 1 W11174382 (Harness) and 1 W11189137 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Round Rock, TX 78665
Cliff
Job Details: 03/13/2023
Arrived on site to diagnose a refrigerator that is not cooling. Found compressor locked up and it will need to be replaced to complete repairs. Office to set return appointment for 2 hours. ; ordrng 1 W11578031 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Coupling) and 1 2hours (2 hours) and 1 R600 (R 600)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Austin, TX 78744
Andrey
Job Details: 03/13/2023
"Arrived on site to test unit for dropping, tested unit found unit not leveled, pulled unit out and found unit was dropped on front right corner damaging tub metal frame, right hinge is scraping on the damaged frame and tearing off the rubber bushing,images provided, need tub assembly to fix issue, ordering tub office to reschedule ; ordrng 1 W11513977 (Tub assembly)"
We serviced a
KITCHENAID VENTHOOD
Model KVUB600DSS4
Near Austin, TX 78744
Andrey
Job Details: 03/13/2023
"Arrived on site to test unit for vibrating noise, tested unit found noise coming from cracked blower, noise is more present on higher RPM will need blower to fix issue, ordering part, office to reschedule ; ordrng 1 W11035826 (Fan motor)"
We serviced a
AMANA REFRIGERATOR
Model SMD22TBW
Near Austin, TX 78739
Luis
Job Details: 03/13/2023
Arrived on site for cooling complaint. Removed evaporator cover found ice ball on inlet and no frost forming on evaporator diagnosed a leak in the system due to age parts
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Cedar Park, TX 78613
Paul
Job Details: 03/13/2023
Arrived onsite for a microwave that will not start after the time has been selected. After talking with the customer I found out that they never see a door message across the screen but they are not positive if the start selection beeps when touched. I tested the microwave and found it with good wattage output from the mag. I stopped and started the unit multiple times and never was able to get the unit to fail. I requested that the customer video what is happening if it happens again and gave him the service email to send the video in.
We serviced a
MAYTAG RANGE
Model MGT8655XS00
Near Austin, TX 78727
Paul
Job Details: 03/13/2023
Arrived onsite for a range with the upper oven not heating in the bake cycle. I found the ignitor open. I replace the ignitor and tested the oven. All is working as designed. There were no gas leaks present at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78730
Paul
Job Details: 03/13/2023
Arrived onsite for a refrigerator with the icemaker making a loud clicking noise. I found the icemaker not seeing when it was at full twist and it would keep trying to twist causing the noise from the tray popping back. I replaced the icemaker. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID OVEN
Model KEBK101BSS00
Near Pflugerville, TX 78660
Wesley
Job Details: 03/13/2023
Arrived onsite for no function. No display oven. Determined with tenant cause to be blown fuse from assisting cool down by opening the door. Advised against baking or cooling down manually with open door. Repaired oven. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Austin, TX 78737
Leonardo
Job Details: 03/13/2023
Arrived on site to test unit for unit leaking. Test unit and found unit leaking from diverter motor.
We serviced a
KITCHENAID MICROWAVE
Model KEMS309BSS00
Near Driftwood, TX 78619
Leonardo
Job Details: 03/13/2023
Arrived on site to test unit for unit not starting. Test unit and found broken interlocks. Replaced interlocks. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78747
Andrew
Job Details: 03/13/2023
Arrived on site to repair sealed system failure. Found compressor pulling .7amps but absolutely no frost pattern developing. Tapped into access port on low side of compressor and found no refrigerant in system. Charged with nitrogen to 60psi and found leak from suction tube/cap tube entering cabinet from evap. Unable to verify which tube or where exactly its leaking but was able to recorded bubble solution bubbling when shoved into cabinet. Submitted video to Techline and was advised unit would be submitted for review.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Gatesville, TX 76528
Jonathan M
Job Details: 03/13/2023
Arrived on site for a washing machine that is not spitting out clothes. Inspected unit and work area. The customer advised that she has had a couple loads that have not fully spun out but there has not been any stored error codes on the machine when this is happened. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. Tested the suspension and found the suspension was good. Just did the singular valves and found both valves allowing water through. Did find multiple coins stuck between the agitator in the basket and remove them by hand. Advise the customer of the unit is working as designed and went over some features on the machine to help her with her wash cycles Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78750
Gerry C
Job Details: 03/13/2023
"WTW5000DW0 Arrived to instal previously diagnosed and ordered parts. I found debris within the drain pump and after getting it unstuck and able to drain, removed the pump for inspection and found the impeller and housing scored. I removed and replaced the drain pump and tested. The inlet was badly restricted on the hot side, but screen removal, screen cleaning and hot supply flushing corrected the issue and the valve was not needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Kingsland, TX 78639
Lou
Job Details: 03/13/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees and RC=36 degrees. Customer advised that they noticed the lights failed to come on when they opened the RC doors and they cycled power to reset the controls. I turned the ice maker on and placed the unit in diagnostics and checked for error codes to the ice maker and in test 56 it showed E0-no errors. I tested the ice maker in test 57 and it harvested as designed. Tested the fill tube in test 45 and it filled the tray as designed. I advised the customer that there could be issues beginning with the controls and provided a disclaimer from management regarding issues weve been seeing with this particular model. With the unit operating as designed, at this time, I recommended no repairs/parts being replaced. No water leaks observed during service, job completed. I advised the customer what to look for when the unit begins to fail."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Highland Haven, TX 78654
Lou
Job Details: 03/13/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, the shelf parts ordered were to be replaced to correct the drawers sagging. However, when I arrived, I found the unit rocking back and forth and the chassis badly twisted and not square. Previous tech attempted to correct this issue and was unable to. I advised the customer that they needed to contact customer service and they advised they were told by the vendor not to. I contacted techline and spoke to Steve and advised of my findings and he advised that the previous notes state the issues are cosmetic and the customer would need to contact customer service. I provided the customer with a brochure and the SR number 7735847163 and recommended they contact customer service to discuss. No repairs completed and no water leaks observed during service. Job completed."
We serviced a
LG REFRIGERATOR
Model LFCS22520S/05
Near West Lake Hills, TX 78746
Luis
Job Details: 03/13/2023
"Unit D.Arrived on site for no cool. Fans running compressor not powering on good voltage to compressor diagnosed a defective compressor. Possibly still under manufacture sealed system warranty since compressor is a R600a unit.
We serviced a
WHIRLPOOL COOKTOP
Model W5CE3024XS00
Near Meadowlakes, TX 78654
Lou
Job Details: 03/13/2023
"Arrived on site to inspect cooktop issues. Upon further inspection, the customer advised that the burner box had dropped down and separated from the glass cooktop and they had some boards supporting the burner box from underneath (photos). I attempted to raise the unit and place my support boards underneath it to inspect, but I could not get the burner box to raise up. I found where the countertop was not cut correctly and was wedged into the opening in the countertop and looks to be glued into place with tile grout (photos). I advised the customer that there is not anything that I can do at this point due to it being an installation issue and the unit is out of its 30 installation warranty period. I recommended they not use it due to potential electric shock if the burner box falls again while theyre using it. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Austin, TX 78758
Vincent
Job Details: 03/10/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator section freezing foods. Took temps and RC 30? FC 05?. Gained access to the control and tested the RC termistor and it was reading off. Replaced thermistor and reassembled unit. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Round Rock, TX 78681
Vincent
Job Details: 03/10/2023
Arrived on site to install previously diagnosed parts. Installed new icemaker and door gasket. I found that the Control to adjust temps was not responding and I informed customer about it and has declined to do any repairs on that. Tested icemaker after install and it was operating as designed. No leaks were observed during service. Job completed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Andice, TX 78628
Maurice R
Job Details: 03/10/2023
"Arrived on site for burner not working. On inspection found 3 of the 4 were working and 1 would not lite. On further inspection found that the burner cap was was on the wrong. The spark was going sideways , I adjusted the cap on the burner to re route the spark to the cap. The unit is operating as designed and gas leaks detected during service."
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Waco, TX 76712
Jonathan M
Job Details: 03/10/2023
"Arrived on site for a dryer that has caught on fire. Inspected unit and work area. The customer advised they were running some rags on a sanitation cycle and that the rags were singeing inside of the dryer and when they pulled them out and brought them outside, they caught fire. Tested the unit on a normal high heat cycle. The unit heated and operate it as designed with a burning smell. I disassembled the unit and verified no wiring or any parts within the dryer fire. I did notice a lot of lint buildup inside of the dryer including on top of the element housing. I also found burnt land inside of the top of the element housing entering into the drum. Removed all the burnt lint out of the dryer and tested the unit. The unit began to eat and operate as designed. I did advise the customer that the lint buildup inside of the dryer is most likely due to an airflow issue. I did instruct them to run a normal timed dry cycle on their clothes for an hour and if they had to run another cycle to fully dry the clothes, to have their vents cleaned to prevent this issue again. I called Whirlpool Safety Team and spoke to Bianca SR# 7735912731. She advised to make no further repairs to the unit. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW
Near Austin, TX 78739
Kevin
Job Details: 03/10/2023
"Arrived on site and found dryer isnt heating, found airflow is showing restricted. Dryer is stacked but venting is not designed for this. Customer has used three different vent hose attachments to get dryer to connect with original vent location. Discussed limitations of this set up. Disassemble dryer and found heating element has failed. After replacing heating element Drivers working properly, job complete. Took pictures"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near San Marcos, TX 78666
Andrey
Job Details: 03/10/2023
"Arrived on site to test unit for not turning off unit, customer stated that the cancel button is not working, tested unit found some buttons on control not responding, called safety to report but they were closed, replaced control and tested, unit is now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near New Braunfels, TX 78130
Leonardo
Job Details: 03/10/2023
Arrived on site to replace control board. Replaced board test unit and oven light turning on and off job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near New Braunfels, TX 78130
Leonardo
Job Details: 03/10/2023
Arrived on site to test unit for F1 error code. Internal board issue. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Braunfels, TX 78130
Andrew
Job Details: 03/10/2023
"Arrived on site to test unit for bad compressor. Verified compressor needed replaced. Replaced compressor, and charged with nitrogen. No signs of any leaks. Vacuumed system down and charged to specs. Advised customer to place glass of water in FC and when frozen solid to use unit as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, TX 78640
Andrey
Job Details: 03/10/2023
"Arrived on site to replace previously recommended pressure switch, pressure tub, drain pump and Display board, replaced parts and flashed system, unit is still displaying F27, called tech to troubleshoot unit, spent 2hours trying everything possible to figure this out with tech line, In process of troubleshooting F70 error popped up communication between lost, all attempts to fix has failed tech line is submitting unit for replacement, customer to call trade care team to see how to proceed further job complete"
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, TX 78640
Andrey
Job Details: 03/10/2023
"Arrived on site to replace previously diagnosed control, replaced control but unit is still not functioning properly, before your done depositing money it resets, will not let you start washer before dryer, spoke to tech line and they cant recommend and more part replacement, customer to call customer care and to see how they want to proceed with it, job complete"
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX01
Near New Braunfels, TX 78132
Andrew
Job Details: 03/10/2023
Arrived on site to test unit for intermittently not producing ice and powering down. Found drain hose was pinched preventing pump from draining properly. Fixed drain hose and unit is currently working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Jarrell, TX 76537
Gerry C
Job Details: 03/10/2023
"WFE320M0JS3 Arrived to inspect no heat on both left side burners. I found the left rear was not spot welded at the thermal device point and removed and replaced. The left fronts infinite switch showed an arc flash and subsequent spalling on the connector, which was not damaged. I removed and replaced the switch and tested the unit. All functions returned and all burners and oven heated and cycled. Electrical connection at block checked and verified."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/10/2023
Arrived onsite to install previously diagnosed parts. On inspection found that the back right burner would spark continuously when the right back burner was ignited. Replaced the spark module and both igniter. The unit is operating as designed and no gas leaks detected.
We serviced a
WHIRLPOOL COOKTOP
Model JGCP748HM00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/10/2023
Arrived onsite for burner not igniting. On inspection found front left burner not igniting. Switch the burner with and burner and the issue followed the burner. I adjusted the top from the bottom plate. I got the burner to ignite but it might have issues down the road. It takes several clicks before it ignites. The other burner take 2 to 3 clicks to ignite.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78739
Luis
Job Details: 03/10/2023
"Arrived on site for no ice. Ice in icemaker no ice in bin,ran diagnostics optics passed,ice box fan passed no errors on icemaker,removed icemaker dumped out ice,ran harvest test passed ran fill test passed. Unit passed all diagnostic test left max ice option on,changed defrost setting to basic. Informed customer to allow 24hrs with max ice option,if no ice to power cycle u it from breaker."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Austin, TX 78749
Luis
Job Details: 03/10/2023
"Arrived on site for cooling issue and water dripping. Tested water dispenser,found no dripping or leaks from water dispenser tube,tested ice dispenser found when dispensing some broken pieces of ice falling out of glass due to design no repair. Tested control passed adjusted freezer setting and replaced refrigerator thermistor."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/10/2023
"Arrived onsite to install previously diagnosed parts. Installed gear case,cam, and actuator. Calibrated the unit and ran it diagnostic mode. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Robinson, TX 76706
Jonathan M
Job Details: 03/10/2023
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Found the icemaker was switched off. I asked the customer about the icemaker and she did not know that it had been in an off position. She was unaware of how to turn off and on the icemaker. Turn the unit on and found the icemaker immediately start harvesting ice and filling as designed. Did advise the customer to keep an eye on the unit and a call back if any other issues persist but assume the issue was with the icemaker havent been turned off. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MED5630HW2
Near Lockhart, TX 78644
Andrey
Job Details: 03/10/2023
"Arrived on site to test unit for ERR code, tested unit found is acting erratic with ERR error popping up and not powering on, replaced control and test multiple times, unit is now running as designed, if issues persist recommend returning with latch and UI, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Joe Z
Job Details: 03/10/2023
Arrived on site for leaking from underneath. Upon arrival test unit and found leaking from bottom of sump. Need to replace sump and motor. Replaced sump and motor W11085683. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Jarrell, TX 76537
Gerry C
Job Details: 03/10/2023
"WFE320M0JS3 Arrived to inspect no power on control. I verified incoming voltages correct and inspected the control and wiring. The was a burnt trace in the control board and I removed and replaced. Testing after control replacement revealed the unit operating as designed. Upon arrival, the unit was sitting in the middle of the living area and had to be moved to access power. The home is nearly complete and I did not know if there was some additional flooring work or otherwise within the kitchen area and I moved the unit back to where it was originally sitting upon my arrival."
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Georgetown, TX 78628
David Z
Job Details: 03/10/2023
"Arrived on site to diagnose cooktop that was not lighting the front right burner easily. Found service pointer W11525533, for slow to light burner. Aligned burner head per bulletin and verified burner is lighting easier. Repair completed, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW3
Near Temple, TX 76502
Gerry C
Job Details: 03/10/2023
"WTW5100HW3 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the cabinet and installed damper pads at the correct points within the cabinet. I re-calibrated the unit and tested within service test mode, ensuring the basket assembly was centered within the chassis. No leaks observed during service."
We serviced a
KITCHENAID RANGE
Model KFGC558JSS01
Near Belton, TX 76513
Gerry C
Job Details: 03/10/2023
"KFGC558JSS01 Arrived to instal previously diagnosed and ordered parts. I found several of the dual burners had incorrect orifices for LPG and I removed and replaced. I verified the oven orifices were correct. The regulator required setting to LPG and I also adjusted the low flame height setting, correcting all four single orifice low flame heights. The unit performed as designed after the adjustments. No gas leaks detected during service."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78749
Scott
Job Details: 03/10/2023
Arrived on site for range indicator lights on when burners are off . Apt 7202. Found right front switch showing burn marks . Replaced switch and unit indicator light are off . Ran quick preheat . All checked normal. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Manor, TX 78653
Matthew
Job Details: 03/10/2023
Arrived onsite for oven not heating. Arrived to find the model/serial do not match exactly on the dispatch. Advised customer to contact their extended warranty company to obtain a corrected dispatch. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Georgetown, TX 78626
Lou
Job Details: 03/10/2023
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. I manually tested the spin cycle and immediately the unit began to make a loud screeching noise. I tilted the unit back and found a small amount of gearcase oil on the shield and some on the cam and belt. I removed and replaced the gearcase, cam, belt and calibrated the unit. Tested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM06
Near New Braunfels, TX 78132
Andrew
Job Details: 03/10/2023
Arrived on site and replaced previously diagnosed icemaker. Unit working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 03/10/2023
Arrived on site to test unit for not wringing clothes out. All components engaging properly in diagnostics. Found unit does not have hot water. Advised customer unit is not working properly due to no hot water and would need to be supplied for to work properly. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Austin, TX 78737
Kevin
Job Details: 03/10/2023
"Arrived on site and inspected washroom found customers experiencing unbalance loads. Confirmed washer is not rocking and level, confirmed shipping bolts were properly removed. Discussed correct loading for This model, correct detergent usage, and showed homeowner how to clear siphons on detergent drawer. Washer is operating as intended, job complete"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Waco, TX 76707
Jonathan M
Job Details: 03/10/2023
Arrived on site for a washing machine that is not draining and its flashing an F9 E1 (long drain) error code. Attempted to drain the unit and found then it was attempting to drain but little water was coming out of the drain hose. Remove the Bellow from the front door seal and removed the clean out filter. Found a sock inside of the clean out filter causing the issue draining. Remove the obstruction and tested the unit again. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Temple, TX 76502
Jonathan M
Job Details: 03/10/2023
Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Customer had the unit pulled out so I checked underneath the unit for signs of water leaks. Found leaking shown at the heater. Pulled on the heater nuts and found the heater completely coming through the backside of the tub. Check the customers model and serial information and found that this unit was under a service pointer for a heater replacement on this dishwasher. Replaced the heater and tested the unit. The unit begin to work and operate as designed with no leaks present. Call complete.
We serviced a
MAYTAG DRYER
Model MGD7230HW1
Near Spicewood, TX 78669
Scott
Job Details: 03/10/2023
"Arrived on site replaced coils ,flame sensor ,thermistor , thermostat. Test unit all checking normal. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Austin, TX 78717
Paul
Job Details: 03/10/2023
Arrived onsite for a refrigerator not cooling well in either compartment to replace sealed system parts. I found the refrigerator cooling some. I put the three way valve in the home position and checked the equalized pressures finding them at 44 psi. The system didnt appear to have a leak and just the compressor was not pumping refrigerant properly. I replaced the compressor installing an access valve on it and installed a UV drier. I vacuumed the system and charged it with 6 ozs of R134A. I tested the unit and had good pressures and found the unit working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78733
Luis
Job Details: 03/10/2023
"Arrived on site for no ice or water. Tested dispenser no water,pulled unit out from enclosure tested dispenser good water flow,ran icemaker test passed,removed icemaker ran fill test into cup waited found no water leaking or seeping from valve,reassembled unit ran fill test again passed. Adjusted water line reinstalled unit tested water dispenser passed."
We serviced a
WHIRLPOOL FREEZER
Model KUDF204KPA00
Near Austin, TX 78731
Luis
Job Details: 03/10/2023
"Arrived on site for no ice. Attempted to force cycle failed,removed icemaker found rake frozen in cubes defrosted and removed ice advised customer to let unit run for 24hrs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78653
Matthew
Job Details: 03/10/2023
"Unit in 9105. Arrived onsite to replace faulty compressor. Replaced compressor, dryer, access valve. Pulled vacuum and held. Charged per spec and tested. Powered unit and compressor is running. Notified customer to give 24 hrs before loading with food products. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Round Rock, TX 78681
Vincent
Job Details: 03/10/2023
"Arrived on site for oven, inspected unit and work area. Customers complaint was unit had caught on fire. Inspected unit and found that the upper oven broil element shorted and caused the smoke and sparks in the oven. Called safety and they where closed. Called techline and spoke to Austin SR#7735922983 and said I didnt have to contact safety anymore since they changed their policy. Customer would be contacted within 3-5 business days from the safety department."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Leonardo
Job Details: 03/10/2023
Arrived on site to test unit for door not closing. Test unit and found unit not leveled making door hit the tub and door no close. Leveled unit test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Georgetown, TX 78628
David Z
Job Details: 03/10/2023
"Arrived on site to follow up on dishwasher stoppinf during wash cycle. Checked for errors again and found F5E1, for door latch. Replaced the door latch, and also replaced the wash motor ordered by previous tech. Ran wash cycle and it had not stopped before I left. Customer advised to follow up if issue repeats, but unit should be working as designed. Repair completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78704
Joe Z
Job Details: 03/10/2023
Arrived on site to install previous ordered part. Replaced tub. Test unit and is operating as designed. no leaks are present. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WGE745C0FS05
Near Georgetown, TX 78626
Lou
Job Details: 03/10/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the right rear burner switch and burner and tested. Unit is operating as designed. Job completed."
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near New Braunfels, TX 78130
Leonardo
Job Details: 03/10/2023
Arrived on site go test unit for unit leaking. Pulled unit out and ran cycle. No leaks present at this time. Customer said he had run a few cycles and unit had stop leaking job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Round Rock, TX 78681
Vincent
Job Details: 03/10/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit leaking water. Found that the compressor line was freezing up and then it would sweat. Unit was a bit over charged. Recovered some refrigerant and retested. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78741
Matthew
Job Details: 03/10/2023
Arrived onsite for washer grinding noise. Inspected gearcase assembly and found no signs of failure. Ran diagnostics and found shifter fault error. Unit would not switch from agitate to spin and the cam will grind. Replaced Cam and truck stock actuator W11481722. Replaced parts and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model KFGC500JSS01
Near Belton, TX 76513
Gerry C
Job Details: 03/10/2023
"KFGC500JSS01 Arrived to inspect ignition issue. I found the front right burner would continuously attempt ignition when set to lower flame height settings. After adjusting the burner cup position, the issue was fully resolved and the unit would ignite and operate as designed. The front left was slow to ignite and burner cup adjustment corrected its issues. Both compound burners ignited within the first (90%) spark, or at minimum, by the second spark from the igniter. No gas leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78681
Maurice R
Job Details: 03/10/2023
Arrived on site to install previously diagnosed parts. On inspection the RC was 37? and the FC was 3?. Installed Rc UI and the fresh drawer UI. No water leaks detected during service.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78732
Paul
Job Details: 03/10/2023
Arrived onsite for a range to replace the previous diagnosed parts. I replaced the UI and tested in convection bake getting the same results with the convection fan not running. I called techline and spoke with Leon SR# 7735838689. Leon checked with engineering and found out that the convection fan will not turn on until the oven reaches set point temperature. He also confirmed that the convection fan will cycle on and off in all cycles. I set the unit to 225 degrees in convection bake and the fan did turn on when set point was reached. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78717
Vincent
Job Details: 03/10/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was making noises. Entered diagnostics to ramp up the compressor speed manually to recreate the sound the customer was experiencing. The sound that customer is hearing is when the compressor is at its highest speed. I installed some sealer pads to minimize the noise. Also leveled unit properly. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78729
Vincent
Job Details: 03/10/2023
Arrived on site to install previously diagnosed parts. Installed new control and still didnt work. Installed new sump and motor and unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Scott
Job Details: 03/10/2023
Arrived on site for water dripping from vent in fresh food . Ran temp checks and door gaskets checked normal. Did find frost build up. Nothing freezing on top shelf . Changed defrost timing . Informed customer to monitor for a couple days . No other issues found .
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78734
Scott
Job Details: 03/10/2023
"Arrived on site for load still wet after use . Ran diagnostics got 0-2,0-5 codes . Unit performed normally during test wash . Customer has been filling soap dispenser with completely up and also had spin tuned off on unit . Instructed on proper soap volumes and pointed out spin was turned off . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Kevin
Job Details: 03/10/2023
"Arrived on site and inspected dishwasher and found no incoming water. Found water is off at source, Builder never turned water on. After collecting this dishwasher is working properly and completed a diagnostic cycle. Discussed importance of using rinse aid, Running hot water at kitchen sink before starting dishwasher, drying expectations, and detergent usage, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Kevin
Job Details: 03/10/2023
"Arrived on site and replaced both doors and nameplate, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Niederwald, TX 78640
Kevin
Job Details: 03/10/2023
"Arrived on site and inspected refrigerator and found fresh food door its not sealing, took one picture. Whoever installed refrigerator removed adjustment screws from front wheels completely. Bottom of refrigerator is square so doors closed properly. Top is tort clockwise so the gap begins to widen on inside door seal edge. After reattaching Screws adjusted refrigerator until fresh food door will seal properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Kyle, TX 78640
Kevin
Job Details: 03/10/2023
"Arrived on site and inspected washer and found strike is broken. After replacing it confirmed door is latching properly through diagnostic cycle, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Round Rock, TX 78664
Vincent
Job Details: 03/10/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was unit making noises under a spin cycle. Ran diagnostics and retrieved error F6E3. Ran high speed spin under diagnostics and found it making grinding noises. Inspected under washer and found that the stator bolt had back out. Replaced slider with new bold and retested. Unit is now operating as designed. And no leaks where observed during service. Job completed."