"Arrived on site for sparking, upon arrival inspected unit. Found microwave was run with no load and just dry run. Metal rack was inserted and caused arcing. Removed shelf and test unit. Unit is operating correctly. Reinserted rack and placed cup of water on rack and test unit. Unit is operating as designed. Job complete"

"Arrived on site for leaking water. Upon arrival inspected unit and found water leaking from ice door. Inspected ice container and is frozen over inside container. After multiple attempts running icemaker defrost and using a steamer all around the container, still cannot remove container. Customer will need to thaw unit out for at least 48 hours with doors open. Will need to return to further diagnose. ; O-emld tckt"

Arrived onsite for for previously diagnosed parts. The part was damaged out of the box. Ordering a new part and no gas leaks were detected during service.; O-emld tckt

"Arrived onsite for pick diagnosis parts. Installed the gearcase, rotor, clutch and agitator. The slider is in bad shape did not install old one, ordering a new one. No water leaks detected during service.; ordrng 1 W10734521 (Slider)"

"Arrived on site. Removed defective heater assembly,installed new heater assembly"

Arrived on site for too much ice. Diagnosed a defective bin thermistor replaced bin thermistor

On arrival verified complaint of no water to dispenser and no ice. Found no hum when activating water dispenser. Ice dispenser worked. Checked voltage at water valve during water disp found 125vac. Replaced water valve. Retested and found water valve hummed but still no water. Found during disp filter housing not sending water. Replaced filter housing. Retested and found water flow is now good. Ran harvest test on ice maker and it harvested and filled. Operational test good. Job complete. No leaks detected during service.

On arrival verified no power complaint. Checked power at plug found 120VAC and a loose plug. Plugged unit in and display came back on. Took picture. Ran magic lights tester and verified unit is working correctly. Took picture. Operational test good. Job complete.

On arrival verified with customer noise complaint. Checked drum by hand and felt no shift in the drum and no noise. Customer states only happens for 5 seconds first load of the day. Unit was cold on arrival. Ran timed dry and heard no noise. Installed 1000g testing weight to one side of drum to simulate off balance load still unable to force noise. Unit is operating correctly at this time. No excess vibrations. Unit is properly leveled. Unit working as designed. Job complete.

On arrival verified complaint with customer for odor. No odor detected in unit. Verified install is correct and unit is draining properly. Advised customer of use and care as well as good cleaning practices with the unit. Unit drain line connected to garbage disposal. Advised to run garbage disposal once a week to make sure no food builds up and goes back into the drain line. All operational test good. No leaks detected during service. Job complete.

MHW8630HC4 arrived on site to inspect A washing machine with F9E1 error code. Placed the unit into service diagnostic mode and found the following error codes F9E1 F5E2 F0E2. Cleared the codes for testing and found all functions working properly except for the drain. Turned the drain pump on and noticed there was no water leaving the he unit. Vacuumed some debris out of the drain hose and tested again and the unit drained as designed. Also found an excessive amount of soap in the drum during testing. Advised the customer of my findings. No water leaks observed during service.

WMH31017HS09 arrived on site to install previously diagnosed and ordered parts. Upon attempt I realized that I could not remove the microwave from the cutout and will need assistance. Requesting second tech or Sr tech for R/S; ordrng 1 2techs (2 techs)

WCG97US0HS05 arrived on site to inspect range going out. Inspected and found the burner caps not properly seated. Adjusted and tested and the burners lit as they are designed to do. Also found that the center burner would go out when turned down. Replaced the manifold and reassembled the unit and tested and the unit operates as designed with no gas leaks detected during service.

Arrived onsite for a range with the fan not coming on all the time. The customer stated they see that the fan does seem to start when the oven reaches set point temperature. The customer also stated the unit seems to be cooking everything good. I called Whirlpool Techline and spoke with Steve SR# 7737589219. Steve stated the range is working as designed. I tested the range in the convection bake cycle and the fan started running at 240 degrees and cycled on and off every 10 seconds. I tested it on the air fry setting and the fan cycled the same way after the unit reached set point. I explained to the customer that the unit is working correctly at this time.

"Arrived on site to replace previously diagnosed fan blades, removed fan blade and found the bottom fan is warped causing it to make contact with the back metal plate making the noise, replaced bottom blade and tested, unit is now running as designed, job completed"

Arrived on site for dryer not heating . Found element failed . Fuse and thermostats are good . Ordering element . Set return for 10/20 . ; ordrng 1 WP3387747 (Element)

"Arrived on site ,replaced gearcase ,slider ,rotor and stator ,clutch . Ran diagnostics all checked normal. No water leaks detected at this time job complete"

Arrived on site for fridge not dispensing water . Found filter head failed . Replaced filter head . Unit is now dispensing and making ice . No water leaks detected at this time. Job complete

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found that the consul sent with me included the user interface and went ahead and replace the consul. Test the unit and the unit began to work and operate as designed. Call complete.

Arrived on site to test unit for frost build up in FC and RC not cooling. Found bottom right corner of RC liner and cabinet has 3/8 gap casing air leak. Also found RH door liner is warped preventing door gasket from sealing. Attempted to call Techline but was after hours. Needing to call Techline to document findings. ; O-emld tckt

Arrived on site to test unit for noise. Found unit had standing water and a load locked in it. Removed water and found pump not engaging. Replaced drain pump and unit now working as designed. No leaks detected. Job complete.

Arrived onsite for a DW that is leaning forward and the ui pealing off. Upon inspection I found that the leveling feet when not starting in place. I replaced them and found that the new ones stayed in place and the I replaced the pealing Ui and tested the unit and found that the unit operated as designed

Arrived on site for a cooktop that has no power. Inspected unit and work area. Did confirm the customers complaint and went to turn off the breaker to the cooktop. Found the cooktop breaker in the off position. Turned the breaker on and tested the unit. Found the unit working and operating as designed. Did advise the customer that the unit breaker had been turned off. The customer was unaware of where the breaker for the cooktop was. Showed the customer where the breaker was and the unit is working as designed. Call complete.

"Arrived on site for a range that is not sealing on the left side. Inspected unit and work area. The customer advised that the unit took over an hour to preheat and then two hours took something that usually takes an hour to cook. They advised they believed the issue was with the door leaking air. I checked the door and did not find any abnormalities with the door. I preheated the oven to 375 degrees Fahrenheit and found the unit reach preheat within 8 minutes. I watched the unit fluctuate between 405 degrees and 340 degrees, averaging a temperature of 372.5 degrees. The customer complained about the sides of the door being super hot after running the oven for more than an hour. I called Whirlpool Tech line and spoke to Andrew SR# 7737588602. He advised that the unit appeared to be cycling properly, and that in regards to the sides of the doors, being hot, that the inner door runs all the way around to the sides, and what the customer is most likely feeling is the heat transfer from the inner part of the door thats inside of the gaskets heating up the rest of the door I spoke with them about the gaskets themselves as I was able to see light from the top right in the top left-hand sides of the gaskets. He advised that because the gaskets are folded over, there may be a little bit of light that shines through, and that that is perfectly normal. Your boat, since theres no issues with the hinges, inner door, or cabinet, there is nothing to fix on this unit, and this unit is working as designed. He advised to make no repairs at this time, and to refer to the customer over to the cooking surface limits page. I called Whirlpool safety team And spoke to Ann SR# 7737559657. She advised to make no repairs at this time and that this unit is working as designed. Call complete."

"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advise. The machine usually works really well but that he has had three loads. Go off-balance, and all three have been sheets. He advised that when he spoke to customer service, they wanted to send somebody out just in case. I did find the washer unlevel and touching the back and right side panels potentially causing bigger issues with off-balance loads. He advised that he washes several times a week and has not had this issue for the majority part of the time, but just wanted to make sure that everything was all right. Around the unit through a diagnostic cycle on the unit ran as designed. Check the suspension and checked Internet the unit and found no abnormalities. I did advise the customer that bulky loads such as towels, sheets, blankets, and other bedding type materials may have a harder time staying fully balanced, due to uneven weight distribution inside of the basket. The unit is working as designed. Call complete."

"Ive done site to install previously diagnosed parts. Inspected unit and work area. I replaced the drain pump and control and found the control panel immediately. Start letting up. I ran the unit through a diagnostic cycle but the machine error it out after the unit filled with water. Round the unit through diagnostics and found an F7 E2 (variable speed, wash motor failure) error code. Attempted to run the unit again after removing and receding the connectors on the wash motor and had the same issue. Ordering a Wash Motor and rescheduled the customer to 10/23.; ordrng 1 W11460946 (Wash motor)"

WRS555SIHZ03 arrived on site to inspect refrigerator ice maker not working. Upon arrival I placed the unit into service mode and ran the ice maker harvest test and the unit passed. Ran the ice maker fill test and the unit passed. Inspected the ice maker and found a mass of ice on the bail arm. Removed the ice and tested and the operational test was successful. No water leaks observed during service.

Arrived on site to inspect dishwasher not drying. I ran the unit through diagnostics and found no stored error codes. I ran a test cycle and tested amp draw at the heating circuit. I found 8 amps on the heater circuit and verified the unit heating properly. I instructed the customer to use rinse aid to help the drying process. The unit is operating as designed at this time. No leaks observed during service.

Arrived onsite for a DW that is not drying dishes properly. Upon arrived the customer was running the washer and when it cam to the end of the cycle the heater kicked on. Upon further inspection I found that the dispenser was leaking rinse aid. I inspected the sensor and found that it was a little cloudy so I replaced it and tested the ui and found the unit operating as designed no leaks. I then advised the customer on detergent pod use and also to run the hot water at the tap before running the unit.

Arrived onsite for a DW with a upper rack that will not stay in place when you adjusted it. Upon arrived I found this to be true I replaced the adjusters and tested the unit and found the unit operating as designed

Arrived onsite for a dryer that has a Loose front pane at the bottom. Upon inspection I found this to be true I was able to reattached the pan with screws. I tested the unit to make sure that nothing else was wrong with the unit and found the unit operating as designed

Arrived onsite for a refrigerator that is making a noise when running. Upon arrival I found that the back panel of the unit was left off presumably by the tech from another company that came out before us. I waited it the unit began running and found that the condenser fan was making contact with the shroud adjuster it till the noise want away. Unit is operating as designed

"Arrived on site to test unit for multiple lights not working, tested unit found all lights in Fc and couple in RC are not working, replaced all 12 led modules with upgraded version, and tested, unit is now running as designed, job complete"

"Arrived on site to replace previously diagnosed control, motor and harness, replaced parts, blower wheel was ceased and had to be broken out, replaced blower as well from job 393846 unit is now running as designed, job complete"

I was sent the wrong harness. I am reordering the harness. I rescheduled the next service for the soonest appointment on Tuesday ; ordrng 1 W11458664 (Main harness)

Arrived on site to inspect refrigerator. The RC door has a dent. I removed and replaced the door and tested. I found the door gasket torn in the corner. I am ordering the gasket to resolve. I also filled the gaps in the mullion with silicone. No leaks observed during service. ; ordrng 1 W10249195 (RC gasket)

"Arrived on site. Replaced defective icemaker power cycled unit,ran harvest test passed ran fill test passed."

Arrived onsite for failure to dry. Found vent disconnected. Connected vent as a courtesy. Difficult precarious access due to laundry center unit in closet. All checks good.

"Arrived on site to test unit for dishes not drying, customer stated that no matter what setting they put it on the dishes are wet after cycle completes, tested unit found all components are activating in diagnostics and demonstrated to customer that heater is hot, stated to customer that do to unit having a plastic tub the heater does not get hot enough to completely dry the dishes and propping door open at the end of cycle will help it naturally dry out, unit is running as designed, no leaks detected job complete"

Arrived onsite and found unit operating with hi moisture from lint caught on an exterior vent screen causing hi moisture and intermittently unresponsive touch panel. Unit is now operating as designed. Unit is Out of warranty but customer disputing status and unwilling to pay at time of service.

"Arrived on site to install previously diagnosed and ordered part. Due to the unit making thin ice and the recirculating pump sensor not sensing correctly, I removed and replaced the recirculating pump with sensor and tested. Unit is operating as designed and the reservoir is filling properly. Upon arrival, I found the bin completely full of ice but the cubes were thin. Unit was not showing it needed to be cleaned at the time of arrival; therefore, customer advised they would clean the unit when it was time and I left the cleaning solution with the customer. No water leaks observed during service, job completed."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I placed the unit in diagnostics and tested and found the recirculating pump not operating. I removed and replaced the recirculating pump and retested and unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect unit cavity for not always igniting. Upon closer inspection found bad igniter, replaced igniter. Tested unit, unit is running as intended. Job complete."

"Arrived on site to inspect unit for getting to hot. Per service pointer adding extra insulation and shared temperature sheet provided by the engineers showing acceptable temperature of surfaces during normal operations. Added insulation to door, tested unit, unit is running as intended. Job complete."

"Arrived on site to inspect unit for spray arms not engaging. Upon closer inspection found bad sump and motor. Replaced motor, tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to inspect unit for broken or missing parts on cooktop. Upon closer inspection found 2 damaged grate burners replaced both grate burners. Tested unit, unit is running as intended. Job complete."

"Arrived on site to follow up on washer not completing cycles. Found unit had some water when i arrived. I checked error codes and found F8E1 (long fill), F2E3 UI / Control mismatch. Unit goes into diagnostic and does drain properly, but cycles are not finishing. Customer also said the unit didn't power on / shut down last time they used it and had to power cycle several times before it even goes on. When I tested I found the cold valve was just dribbling in. Also found unit has a service pointer for power cord that mentioned symptoms of unit not powering on. Recommended to customer that we replace the cold valve to resolve the incomplete cycles, and the power cord to resolve the report of the unit powering on. Talked to MS who will follow up with the customer. I was not able to link either of these failures to the F2E3 code since other components passed diagnostic test. We will need to see how a cycle runs with the new valve and cord. Office to schedule with MS follow up. ; ordrng 1 W11205048 (Inlet Valve)"

"Arrived on site to follow up on refrigerator that was dripping water from the dispenser. Was advised the drip was the same as last visit. When water ia dispensed a couple drops will come out as air displaces the water. Called Tech Line SR7737585818, talked with Ed. Confirmed this is normal operation due to air moving the water. Unit working as designed. Repair completed."

Arrived on site to follow up on microwave oven combo that was not cooking properly and throwing an F9E0 error still. Replaced new console and tested. Found unit still throwing the F9E0. I found 1 wire that had split between the panels that I repaired. Error still present. Called tech line and found that the K3 relay and K11 relay connectors were backwards. Reversed connectors and tested. Verified all working as designed. Repair completed.

Arrived on site for range with oven door separating. Upon arrival confirmed failure. Found outter glass trim panel separating and use glass tape to reapply seal and insure trim was locked in place. Unit works as designed. Call complete

"WCG97US0HS05 Arrived to inspect gas leak. I found the center, dual valves outer orifice, with a slow leak. The part sent was incorrect for this unit and I retrieved the correct valve from our facility. I installed the valve and tested and found the prior issue corrected. I tested all other accessible connections. No gas leaks detected after repair. ; ordrng 1 W11246817 (Dual Valve)"

"Arrived on site. Found ice bin more then halfway filled with ice,ice is thin and small due to water flow customer stated he will find ice stuck in housing,informed customer that issue is due to weak flow rate. Removed icemaker,adjusted water flow level on new icemaker installed icemaker same issue water not fully filling icemaker tray. Since removal of compressor cover ice has not been made replaced condenser fan motor assembly"

Arrived onsite and found unit leaking due to clogged drain hose. From fresh evap tray. Cleared drain tube. Unit is now operating as designed. Advised customer on repair.

"GTW330ASK3WW Arrived to install previously diagnosed and ordered parts. I found the 33mm basket jut was seized and will require a special tool, which I will retrieve upon return. No leaks observed during service. ; schdld next appmnt for 10/20 FRI AM"

KUIX535HPS00 Arrived for poor ice production. I found the intake for the condenser was plugged and removed the debris and verified good airflow. Further testing revealed the circulation pump/water level sensor assembly W11542867 was malfunctioning and did not sense the lower water level. The pump was also the version covered in Technical Service Pointer #: W11623132 Rev. A and required replacement. All normal functions of the unit resumed. No leaks observed during service.

"MVW7232HW0 Arrived to inspect power loss. I found the unit would not respond to any commands and could not be put into service test mode. Accessing the control, I verified line VAC to it and then tested the drain pump for resistance, showing 20.7 ohms. I jumped the drain pump to remove water from the unit and then jumped the lid lock, after verifying it was intact, resistance wise, via the replacement control and pre-injected the model and S/N into it. All loads showed the expected resistances and I found no shorts to ground. Inspection of the gear case revealed loss of oil and the teeth showed wear in the rotor, suggesting possible rotor lockup during agitate and potentially the cause for the control HV failure. The clutch electromagnetic assembly had signs of potential oil incursion as well. Returning tech will install the gear case, slider, clutch and rotor prior to installing the control. I removed the wash plate to ensure no further installation issues upon return. No leaks observed during service. ; ordrng 1 W11449841 (Gear Case) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W10915701 (Rotor)"

"MVW5035MW0 Arrived to inspect failing during cycle. The customer started the unit in normal mode and within less than a minute, it illuminated the done indicator and shut off. The motor could be heard to expectedly twitch lightly and then the lid should have locked, but did not and more importantly, did not attempt to lock. From prior experience on this chassis, this may indicate an early-cycle failure to read the expected shifter/cam position and can cause the observed failure. I inspected the shifter area and found slight indication of missed engagements within the cam teeth. Inspecting the shifter, I found and repaired an issue with the circuit and switch board moving within the housing. The unit operated as designed within every subsequent service and customer mode testing. If further issues persist, contact tech GC for further instructions. Notably, the unit fails at several month/week intervals, approximately 20 loads or so, per customer report. No leaks observed during service."

"Arrived on site for rust getting on clothing . Found tub rusting in several spots . Customer is also getting clothing torn .ran diagnostics and gearcase is sounding loud . ordering basket , drive block,nut ,gearcase . No water leaks detected at this time. Call to set return ; ordrng 1 W10554251 (Tub) and 1 WP21366 (Nut) and 1 WP389140 (Drive block) and 1 W11454741 (Gearcase)"

"3200 south Lamar Arrived on site for no cool. Per maintenance unit never cooled,removed compressor cover found oil on discharge port diagnosed unit will need a new compressor ; ordrng 1 W11580057 (Compressor) and 1 Wpw10142759 (Drier) and 1 R600a (R600a) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve)"

Arrived onsite and replaced compressor and installed access valve and uv drier. Pulled vacuum for 20 minutes and charged with 70g of r600a. Unit is now operating and cooling.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the ice bin. Call complete.

Arrived on site with new icemaker and fill tube heater. Removed top panel. Removed icemaker. Replaced I maker and fill tube heater. Reassembled and verified operation. Unit did not fill with water. Found filter was not inserted all the way. Call complete.

"Arrived onsite for a cooktop with a gas leak. I used my leak detector and found a leak at the regulator on the manifold side. I found the regulator only screwed on about four threads. I repaired that connection and tested again finding gas coming out of the box at the manifold pipe after the unit had been on a while. I turned the gas off and let the LP clear then turned it back on checking the orifices from left to right. All the orifices showed no leaks until I got to the right rear then the detector picked up a leak and gas started migrating to the left side. Im ordering all manifold and valve parts for this repair. Ordering W11381267 valve manifold left, W11381269 valve manifold center, W11378578 valve manifold right, W11339379 tube left, W11339377 tube center, W11337056 tube right, W11337062 orifice holder L&R front, W11378585 orifice holder L&R rear, W11381271 orifice holder center front, W11381273 orifice holder center rear, and tool/gas leak detector. Office to RS.; ordrng 1 W11381267 (Valve manifold left) and 1 W11381269 (Valve manifold center) and 1 W11378578 (Valve manifold right) and 1 W11339379 (Tube left) and 1 W11339377 (Tube center) and 1 W11337056 (Tube right) and 1 W11337062 (Orifice holder L&R front) and 1 W11378585 (Orifice holder L&R rear) and 1 W11381271 (Orifice holder center front) and 1 W11381273 (Orifice holder center rear) and 1 Tool (Gas leak detector)"

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the pivot block. I found nothing wrong with the mullion and it was working as designed. I found the refrigerator leaning forward causing part of the problem with water running down the fascia. I leveled the refrigerator to correct this. Call complete.

"Arrived onsite for a washer that is not spinning the clothes out. I checked stored codes and found none. I tested the suspension finding it good. While testing the suspension I heard a noise from underneath the unit. I found the pulley shield had come off and had been getting in the belt and rubbing the cam. I removed the cover and ran the service cycle finding the machine working as designed. The shield, cam, and belt will need to be replaced along with the gearcase if the holes for the pulley shield cant get closed up. Ordering W11409708 shield and 2EA W11573574 screw. Marking all other parts as use on return visit. Office to RS.; ordrng 2 W11573574 (Screw)s and 1 W11409708 (Shield)"

Arrived onsite for a refrigerator with an icemaker that has a missing or broken bale arm. I found this model has the twist tray icemaker and it was turned off I turned the icemaker on and tested it. It went thru a harvest and filled with water. The icemaker is working as designed. I explained to the customer how this icemaker works. There were no water leaks present at the time of service. Call complete.

Arrived on site for washer not draining. Upon arrival confirmed failure and found f9e1 in diagnostics and tub Fahd water in it. Found drain motor had no clogs but wasnt pumping water out. Replaced drain pump and tested unit. Found washer working as designed with no leaks. Call complete

"Arrived,on site for refrigerator door no closing properly. Found left side door was higher and not hitting the strike properly. Attempted to removed refrigerator and found floor was not level. In did not come up without floor being scratch so I left in place and attempted to adjust level legs. Got door more flush but now to close to pig ether at top. Advised customer refrigerator needs to be on level surface for us to properly set. No defects with unit. Call complete. 178.50 Auth code: TJ4R43"

"Arrived on site for dryer still over heating. Upon arrival was able to replicate the failure after running unit for 45 minutes. Spoke with techline Tj and Andrew: sr#7737584956 and reported findings. Narrowed down failure to motor failing and shutting off after a full hr run time. Techline recommended replacing motor to resolve issue. Rescheduled customer for 10/23/23. Ordering motor w11549461, and wp697772 wheel.; schdld next appmnt for 10/23 MON !"

Arrived on site for refrigerator needing previously diagnosed housing and light module. Upon arrival installed both parts. Found lights working but found no housing internally broken and leaking water out and not sealing shut around filter at all. Rescheduled customer for 10/24/23 to complete repairs. Reordering W10862460 housing. ; ordrng 1 W10862460 (Housing)

Arrived on site to follow up on washer not completing cycles. Customer advised issue has been ongoing and reducing load sizes has made no difference. I tested the unit in diagnostics and attempted to manually run fast agitate. Found control cycles power and resets every time i try and spin or agitate. Replaced capacitor and control and retested. Found all functions working as designed. Repair completed.

Arrived onsite for unit stopping by itself. Upon arrival inspected unit. Found door catch loose. Used truck stock catch W11429587 and replaced. Door is closing properly. Called customer later on in the day and last cycle run completed properly . Job completed

Arrived onsite for unit making noise during spin. Upon arrival customer had several recordings. Inspected and found rotor bolt laying on the floor underneath the unit. Secured bolt and tested. No noise at this time. Customer will monitor. Job complete

"Arrived onsite for cycle disruption and unit erroring out. Upon arrival inspected unit. Tested and confirmed error codes. F6E3 communication ACU, F7E9 Locked rotor, F0E3 overload, F6E2 communication UI, F2E1 stuck button . F6E2 and E3 Were most repetitive. Replaced control and console. Calibrated and tested. Unit is functioning properly. Job complete"

Arrived onsite to replace failed gasket. Replaced and tested. Unit is functioning properly. Job complete

Arrived on site for F7-E1 error code. Upon arrival customer states that the unit has been operating correctly. I ran diagnostics and there are no saved error codes. Ran components test and all components operate correctly. Ran automatic test cycle and test passed. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to install previously ordered part. Replaced control W11620481. Test unit by preheating oven to 350. Unit preheated and is operating correctly. Unit is operating as designed. Job complete

Arrived on site for unit not dispensing fabric softener. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic test and unit operates correctly. Customer was not selecting fabric softener setting on rinse options. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site for making noise. Upon arrival,ran diagnostics and there are no saved error codes. Inspected gearcase and suspension and are good. Found Service pointer w11695259 for Vibrating rear panel and are service pointer W11520474 for noise from control. Test control per service pointer .need to replace rear panel, and control. Ordering rear panel , control, and belt to have on hand. Office to reschedule ; ordrng 1 W11170319 (Control) and 1 WPW10006384 (Belt) and 1 W11486091 (Rear panel)"

Arrived onsite for unit leaking gas. Upon arrival inspected unit. Found the knob failed and will not allow valve to be completely shut off. Called safety team for documentation. SR#7737569036. Safety approved replacement. Ordering knob. Office to reschedule ; ordrng 1 W11620567 (Knob)

"Arrived on site to test unit for not cooling properly in RC, tested unit found evaporator completely frozen over with no air flow into RC, activated heater in diagnostics but getting no heat, unit has a defrost system failure, will need to replace control, UI, thermistor and heater harness assembly,ordering parts, advised customer that unit needs to be unplugged 24-48 hours before our next appointment rescheduled for 10/25; ordrng 1 W11650662 (Heater harness assembly) and 1 W11558182 (Control) and 1 WPW10384183 (Thermistor) and 1 W11518204 (UI control)"

"Arrived on site for washer making a grinding noise. Found f7e1, ran diagnostics and when unit went back to wash from spin at end of diagnostics I confirmed noise coming from actuator. Removed cam and found evidence of oil from gearcase. Removed top panel removed drum. Replaced gearcase, actuator, and splutch. Reassembled and verified operation. Call complete."

Arrived on site for parts for dishwasher not working and panel being damaged. Removed and replaced control panel ( includes new ui) and the main control. Reassembled and verified operation. Call complete. No leaks.

Arrived onsite for washer inlet valve stripped. On inspection the installer used Teflon tape on the threads. The hose couldnt seal against the valve. I removed all the Teflon tape off the threads and installed the hose. I did this on the cold and the hot valves. I turn the water on and waited for 30 minutes to see if the valve would leak. No water leaks detected during service.

Arrived on site for refrigerator making noise. Stops when door is opened. Unit was found unplugged. Cleaners said they had a bunch of towels underneath as it defrosted. Plugged in and ran diagnostics. All sensors passed. Fans working. Diffuser is good. Compressor turns on but had incomplete frost pattern. Tested and verified defrost heater is working. Recommend new compressor. Ad used customer office will call to schedule. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler) and 1 R600 (R600) and 1 Nitrogen (Nitrogen)

On arrival replaced the temp sensor per previous diag by GP Ran test cycle again and unit did not heat past 225 set at 350. During this test it preheated and then said to insert food. Opened and closed door. Verified probe placement and hit start. 5 min in and the UI fails. Verified voltage to the ui is 14VDC under load. Reached out to service management and was advised to replace both the main and the ui at the same time. Ordering W11375458 console. Used temp probe but unable to verify probe in service mode. Advised to collect on return after further checks completed. Rescheduled for 10/25; ordrng 1 W11375458 (Console)

Arrived on site with parts for timer. Customer had vents professionally cleaned. Removed control panel. Removed and replaced timer and knob. Found unit was not heating. Removed back panel and found thermostat wire had been disconnected. Reassembled and verified operation. Vent is good now. Call complete.

"Arrived onsite for ice machine no power. On inspection the breaker was good, the outlet had voltage. I pulled the unit out and when a was removing the drain pump the unit came on. I moved it again and the pump turn off. Installed new pump and tested the unit. It was making ice when I left. The unit is operating as designed."

Arrived on site to inspect dryer. The large knob has cracked and stripped the timer. I am ordering the timer and knob to resolve. ; ordrng 1 W11685947 (Timer) and 1 W11675852 (Knob)

"Arrived on site for squeaking and leaking oil. Upon arrival ran diagnostics and there are no saved error codes. Raised unit to inspect lower components. Found gearcase is leaking lots of oil, cam pulley and belt are worn. Inspected washplate and is seized on gearcase shaft and will need to be broken off to replace. Need Autho for gearcase, cam, belt, and washplate. Office to reschedule ; ordrng 1 W11239857 (Belt) and 1 Autho (Autho)"

"Arrived on site to replace wrong colored console with correct color console. Switched out consoles, tested unit unit, unit is running as intended. Job complete."

"Arrived on site to replace control board per previous tech. Replaced control board, tested unit, unit is running as intended. Job complete."

Arrived on site and replaced previously diagnosed compressor. Vacuumed system and held pressure for 30mins. Charged system to specs with 54g of R600a. No signs of any refrigerant leaks. Frost pattern developing as designed on evap. No leaks detected. Job complete.

"Arrived on site to test unit for blinking lights, tested unit found sensing blinking, inspected under unit and found no loose connections or broken wires, cycled power and put unit into diagnostics, unit completed diagnostics with no issues and not displaying any error codes, started a normal cycle unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for oven not igniting, tested unit found no response from broil or bake igniters, replaced spark module and tested, unit is now igniting properly, tested 4-5 time on each igniter with no issues, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for periodically thawing itself completely. Found compressor is pulling 2amps. Recommend compressor replacement. No lockrings required. Ordering parts and office to reschedule. Needing 2hrs on return visit. ; ordrng 1 W11547313 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 2 W10841140 (Clear silicone)s

"Arrived on site to replace previously diagnosed tub, replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for a refrigerator that is making a roaring sound. Inspected unit and work area. Checked around the refrigerant lines and found no evidence of noise is being made by any refrigerant lines touching anything. The customer advise if the issue is more prevalent in the freezer. Gained access to the evaporator in evaporator fan and found a big ice pump Above the fan assembly. Found a water trail leading from the icemaker filter up down the backside of the unit. Attempted to drop the icemaker and did confirm that water was leaking from the fill tube and shoot. Was unable to adjust the shoot at all to fix it. spoke to CS and ordered all parts. He said we needed. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10823511 (Fill tube) and 1 W11645360 (Water chute) and 1 W10861184 (Water clamp) and 1 4387491 (Insert)

"Arrived on site to replace previously diagnosed control and motor, replaced and tested, unit is now running as designed, job completed"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the strike and tested the unit. The unit began to work and operate as designed. Call complete.