Service History 202

We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Georgetown, TX 78633
Lou
Job Details: 04/05/2021
"Arrived on site to inspect refrigerator still cooling, but not lights on inside and UI not responding. Upon further inspection, Senior tech PR and myself tested several connections to the hv control, UI, power board, deli control, and LED control and found that we were getting proper voltage to the deli control, but not getting proper voltage at the door hinge harness. After testing all points of VDC, we testing continuity and ohms to the harness at the hinge with the harness at the control and found that the black wire at the hinge to control was not showing continuity which is the reason the UI is not coming on and interior lights arent working. This tells us that the harness is damaged within the chassis.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DP02
Near New Braunfels, TX 78130
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect microwave for not heating correctly, upon inspection found the unit did heat water to the desired temps, customer tested with egg cup meal and found no issues when placed correctly in microwave. Found no error codes. Complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS01
Near Spring Branch, TX 78070
Andrew
Job Details: 04/05/2021
"Arrived on site to replace console from previous diagnosis. Replaced console, tested unit to 350, unit heats good. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Belton, TX 76513
Wesley
Job Details: 04/05/2021
Arrived onsite for switch lights staying on. Identified bad switch. Replaced. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 04/05/2021
Arrived on site to replace burner. After replacing burner found infinite switch not turning off and always sending power to right front burner. Will order new infinite switch. ; ordrng 1 WP3149400 (RF SWITCH)
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78759
Scott
Job Details: 04/05/2021
"Arrived on site for washer filling but nothing else . Ran diagnostics. Got 0-2 , 8-1 ,0-4 codes Unit is making loud noise during spin . Will need gear case ,possibly suspension. Will need 2nd man . No water leaks detected at time of service. Call to set return ; ordrng 1 TWOMAN and 1 W10780045 (SUSPENSION )"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6DS00
Near Cedar Park, TX 78613
David S
Job Details: 04/05/2021
Arrived on site for center burner not lighting. I inspected th unit and work area. I found the center burner caked with grease and debris. I tried to clean off the debris with no success. I am ordering the burner head. Both orfices and orfice holder just in case.I spoke to the customer about the proper maintenance its the unit and how to clean the cooktop and when to clean the cooktop to prevent this from happening in again. ordrng 1 W10811599 (Center burner head) and 1 W11243595 (Center main orfice) and 1 W10652706 (Center simmer orfice) and 1 W10611435 (Center orfice holder) and 2 W10758282 (Cooktop screws)s
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Pflugerville, TX 78660
Andy
Job Details: 04/05/2021
Arrived on site for dryer not heating at all. Tested and inspected unit and found failed cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
GE REFRIGERATOR
Model PSS28KSHBCSS
Near Harker Heights, TX 76548
Wesley
Job Details: 04/05/2021
Arrived onsite and replaced the filter head to restore flow in fridge. All checks good.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Troy, TX 76579
Jonathan
Job Details: 04/05/2021
"Arrived on site for a washing machine that has a burning smell and is not running through cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F0 E5 (off balance load) error code. Checked underneath the unit and did not find any burn marks. Tested the unit in a manual spin and agitation. Found the shifter not shifting into the agitation. Removed bottom cover and found the actuator and cam not connected. Replaced both cam and actuator and tested unit. Unit began working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GSD1200G02BB
Near Hewitt, TX 76643
Jonathan
Job Details: 04/05/2021
"Arrived on site for a dishwasher that?s not draining. Inspected unit and work area. Tested the unit and confirmed customers complaint. Remove the drain hose from the garbage disposal and found no water running through it when it was attempting to drain. I did notice that the drain solenoid was moving up and down when it was trying to recirculate versus when it was trying to drain. Spoke to SW and was advised to order the pump and motor assembly. Ordering part and customer requested to be scheduled; ordrng 1 WD26X10013 (motor/pump assy)"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Temple, TX 76502
Wesley
Job Details: 04/05/2021
Arrived onsite and provided customer instruct on normal dryer function and noises. All checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEB
Near Harker Heights, TX 76548
Wesley
Job Details: 04/05/2021
Arrived onsite and replaced control for over cooling problem after the rolling blackouts. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW1
Near Salado, TX 76571
Kayman
Job Details: 04/05/2021
Arrived onsite for washer that wont latch. Upon inspection I found F5E1 error and an error for stuck button. I could not recreate any issues with the latch or UI. Both working as designed. I did find the units water supply was turned off. I heard the unit making a loud scratching noise while agitating so in lifted the unit and inspected the drive system. I found gearcase oil leaking from the rotor stator area and spraying around the inner walls. I am ordering a gearcase(W11455453) stator(W10915700) rotor(W10915701) clutch(W10754448) slider(W10734521) control(W11401710) valve(W11165546). Office to R/S.; ordrng 1 W11455453 (Gearcase) and 1 W10915700 (Stator) and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11401710 (Control) and 1 W11165546 (Valve)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Killeen, TX 76549
Tyler
Job Details: 04/05/2021
Arrived on site for dryer needing not turning on after previously repaired. Upon arrival I found unit was receiving 240v and timer and p2s as well as door switch and all other hardware except motor were all functioning as designed. Upon further inspection of the motor I found. Loose connection one one of the neutral wires due to it falling out of place from a broken harness lock. I was able to repair the harness assembly connected to motor and after verifying the unit was continuously running within any breaks in power I was able to confirm unit is overall fully functioning at 100%. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV02
Near Lorena, TX 76655
Jonathan
Job Details: 04/05/2021
Arrived on site for a refrigerator freezer door that is scratched. Inspected unit and work area. Will have to order a correct door and office will need to contact the customer about a reschedule date due to an out of stock and PSP item.; ordrng 1 W10919637 (dor-fip BLACK STAINLESS )
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Temple, TX 76504
Tyler
Job Details: 04/05/2021
"Arrived on site for washer not spinning cloths out all the way. Upon arrival customer stated their issue was that the cloths were not coming out spun out enough after each cycle. After running diagnostics there were still no error codes of any kind detected or saved. I ran multiple manual diagnostic test and eventually confirmed customer complaint. After 4 spin tests I found gearcase shaft dropping and causing the splutch assy. to rub against belt cover. Informed techline of findings and they recommended putting another gearcase and splutch assy, into the unit. Office will need to reschedule once Availability of parts is known. Sr#7730436628; ordrng 1 W11454734/lookatcnote (Gearcase) and 1 W10721967 (Splutch assy) and 1 WPW10427633 (Cover) and 1 Cnote (Per w.p. Techline they are saying we need to order a gearcase directly from plainsville) and 1 Cnote (Tgo please)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76706
Jonathan
Job Details: 04/05/2021
Arrived on site for a washing machine that?s tearing up clothes. Inspected unit and work area. Found a pillowcase stuck underneath the agitator. Removed agitator and found a burger underneath the agitator causing the issue. Replaced agitator and tested unit. Unit is now working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSF25D4MDM01
Near Manchaca, TX 78652
Luis
Job Details: 04/05/2021
"Arrived on site for led issues. Tested lights found at times light would not power on with switchs disengaged,found freezer switch not fully responsive,replaced freezer switch power cycled unit tested lights unit working as designed.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Troy, TX 76579
Jonathan
Job Details: 04/05/2021
Arrived on site for arrange that won?t hit the right front burner. Inspected unit and work area. Removed cocked up and found the right front element broken. Replaced element and tested unit. Unit begin working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KURL304ESS00
Near Temple, TX 76502
Tyler
Job Details: 04/05/2021
Arrived on site for refrigerator allowing moisture build up in between door panel per customer upon arrival. Upon arrival I was able to confirm a considerable amount of moister droplets running between door panels up and down entire glass on door. Informed In house techline of findings and also confirmed inner panel is no longer sealing correctly. Will need to return once availability of parts is known.; ordrng 1 W11431159 (Door panel)
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near New Braunfels, TX 78132
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect washer for leaking out of the front dispenser, upon inspection found the water droplets coming out of the lower piece of dispenser, ordering dispenser per service pointer. Office to reschedule; ordrng 1 W11481731 (DISPENSER )"
We serviced a
GE REFRIGERATOR
Model PFSS5RKZASS
Near Wimberley, TX 78676
Andrew
Job Details: 04/05/2021
"Arrived on site to test unit for leak in ice container area. Found left door gasket was completely loose on outer edge. Customer stated different company came out to replace gaskets. Removed gasket and inspected for breaks or rips. Gasket was good. Found no obstructions in gasket channel. Installed gasket properly, tested unit, unit works good, no leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78626
Jimmy J.
Job Details: 04/05/2021
"Arrived on site for DW tub filling with water when not in use. Placed in diagnostics and no error codes came on. Found drain loop laying on the cabinet floor. Used zip ties to secure drain hose and make a high loop. Ran through diagnostics again and dishwasher is operating as designed. Customer has an RO system and with the drain loop laying on the cabinet floor it was allowing water from the RO to rush back into the dishwasher. Now that drain loop is secured in a high loop water will not fill the dishwasher cavity as it did previously. Explained to customer there maybe water inside the filter housing when not in use, but this is normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/05/2021
"Arrived on site for customer complaint of lights not working, found failed module, in freezer section, I removed module,
We serviced a
WHIRLPOOL RANGE
Model SF302BEGW
Near Georgetown, TX 78626
Kayman
Job Details: 04/05/2021
Arrived onsite for range not heating in the oven. Upon inspection I found the ignitor would glow but not ignite the gas. I removed the bottom and tested he ignitor. I found only 2.4 amps being drawn at the ignitor when atleast 3.4 amps would be needed to ignite the gas ignitor bake(WP3186491). No gas leaks detected during time of service. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Lakeway, TX 78738
Leonardo
Job Details: 04/05/2021
Arrived on site to replace LP kit. Replaced kit test unit and front right burner still not igniting. Replaced burner head and unit still not igniting. Will order new igniter and spark module. Office to reschedule 2 hour 2 man ; ordrng 1 W11238758 (Igniter) and 1 W11319687 (Spark module) and 1 2manjob (2 man job) and 1 2hours (2 hours) and 1 W11344433 (Switch harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/05/2021
Arrived on site to diagnose a refrigerator that is not cooling. Found ui not switching rc into defrost causing ice build up on evap. Ui will need to be replaced to complete repair. Customer is going to thaw unit and see if issue reoccurs prior to approving service
We serviced a
MAYTAG WASHER
Model MHW7000XW0
Near Austin, TX 78733
Kevin
Job Details: 04/05/2021
"Arrived on site and inspected washer and found saved error code F8E1, attempted to run a diagnostic cycle all and washer does not do anything. Sent a short video to CS. Attempted to run a normal cycle and it also doesnt do anything. Spoke with techline checked several connections at control board and found control board has failed and drain pump has failed.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Bastrop, TX 78602
Matthew
Job Details: 04/05/2021
Arrived onsite for washer not responsive. Upon inspection found faulty drain hose allowing water to enter cabinet and triggered electrical components to trip breaker. Replaced hose. Tested unit and unit is functioning properly. Ran multiple diagnostics cycles and a normal load and unit is performing as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Temple, TX 76502
Tyler
Job Details: 04/05/2021
Arrived on site for ice machine filling up and flooding. Upon arrival I was able to confirm the customer complaint and after further investigation I found that the issue was due to the fact that the drain line for the icemaker as well as the drain line for the dishwasher are connected to the same drain hose that is feeding into disposal and due to the disposal and drain line not being connected properly it is causing backflow in both units and causing a clog which is allowing the ice bin to overfill with water and not drain out properly oh I ended up inform the customer of the day we need to get a Plumber in order to get the repair fixed and to keep the drain line from both units separate so that way this issue cannot reoccurre. Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Jarrell, TX 76537
Kayman
Job Details: 04/05/2021
Arrived onsite for microwave not heating. Upon inspection I found the unit is heating but there is no function to the fan. I un installed the unit and took off the wrap to inspect the fan. In the event of the repair being approved please send the HV components just in case needed as they would still be covered under warranty. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Bastrop, TX 78602
Matthew
Job Details: 04/05/2021
"Arrived onsite for freezer door intermittently popping open. Upon arrival inspected door seal, seal is good. Tested unit is functioning as designed. Intermittent opening due to internal pressure. Instructed customer on door swing and proper closure. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78724
Scott
Job Details: 04/05/2021
Arrived on site for lid not locking . Found latch not engaging. Replaced latch . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Cedar Park, TX 78613
David S
Job Details: 04/05/2021
"Arrived on site for washer squeaking while filling. I inspected the unit and work area. I found no fault codes. I ran a diagnostics cycle and found no squeaking during the fill. I found the gear case making a scraping noise during agitation and spin. I am ordering the gearcase, splutch and agitator just in case. The office will reschedule when we have an eta on the parts; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Splutch) and 1 WP3951744 (Agitator) and 1 WPW10006384 (Belt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Round Rock, TX 78681
Scott
Job Details: 04/05/2021
"Arrived on site ,replaced drip tray ,evap fan W/ harness , evap cover . Tested unit all checked normal good frost pattern . No water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL MICROWAVE
Model MT4155SPQ5
Near Cedar Park, TX 78613
David S
Job Details: 04/05/2021
"Arrived on site for microwave not heating. I removed the microwave from the cabinet. I inspected the magnetron, capacitor, and thermostat. I found the thermostat damaged and showing open. I spoke to the customer about the unit. I reinstalled the unit and left it unplugged.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW0
Near Pflugerville, TX 78660
Andy
Job Details: 04/05/2021
Arrived on site for washer not draining and F9-E1 error code. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Hutto, TX 78634
Andy
Job Details: 04/05/2021
Arrived on site for dryer smoke from lent trap and loose panel. Tested and inspected unit and found lent completely clogging vent removed and cleaned up all lent. Found loose panel due to mis shaped console clip from factory. Removed failed part and replaced with new. Tested unit and all operations are normal. Instructed customer that lint buildup was due to house venting needing to be cleaned. Instructed to have company come clean house venting and not to use unit until done. No other repairs are needed at this time.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78723
Kevin
Job Details: 04/05/2021
"Arrived on site and inspected washer and didnt find any saved error codes, set washer in a diagnostic cycle and customer said agitation cycle is too loud. Explained that this is normal for this washer and its operating properly.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Cedar Park, TX 78613
David S
Job Details: 04/05/2021
"Arrived on site for washer over filling. I inspected the unit and work area. I found fault codes F0e3 over load, f0e5 off balance, f9e2 water ring detected, f3e1 pressure system. I put the unit through a diagnostics cycle. I found it quitting out during half way through. I ran the drain pump and cleared all the water out. I replaced the main control and retested the unit. The unit went through diagnostics with no issues. I inspected the gear case and found it leaking oil. I am ordering the gear case, rotor stator and clutch to complete the repair.; ordrng 1 W11455453 (Gearcase) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10734521 (Slider)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2568AES
Near Georgetown, TX 78633
Lou
Job Details: 04/05/2021
"Arrived on site to inspect refrigerator food items freezing in RC section, water not dispensing properly and ice not forming correctly. Upon further inspection, I found the ice chute gasket badly worn allowing warm air into the ice making housing and cold air escaping into the RC section freezing food items. Tested water dispenser and found the water barely flowing. Removed the filter and retested and same results. Using my bypass, I retested and water began to flow correctly. Also found the right RC door gasket torn on the left side near the top. I am ordering the right RC door gasket, filter head, ice chute gasket and office to schedule return service. No water leaks observed during service. Upon return, the ice chute gasket, right RC door gasket and filter head will need to be replaced. Customer is going to provide a new Everydrop filter #4 upon return service. ; ordrng 1 WPW10287601 (Ice bin chute seal) and 1 W11378944 (Right door gasket black)"
We serviced a
GE DISHWASHER
Model GDT635HSJ2SS
Near Georgetown, TX 78628
Lou
Job Details: 04/05/2021
"Arrived on site to inspect dishwasher not getting power. Upon further inspection, I found the unit plugged in and the breaker on. I tested voltage at the outlet and junction box and found 125V. I removed the main control and found the diagnostics LED on and not blinking. I found the UI console overlay missing from the door. Attempted to place the unit in diagnostics and it failed. Cycled power several times and retested and got same results. I am ordering the console overlay and UI and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 WD34X21700 (Overlay)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB01
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/05/2021
Arrived on site for make loud noise while running. Customer stated they hear a noise sporadically and not consistently. Evaporator cover was free of any frost build up and evaporator fan was spinning freely. Ran an ice harvest to ensure the noise wasnt the water being called to ice maker that customer heard. Customer confirmed this wasnt the noise. Customer assured me it wasnt ice falling from the ice maker. Removed kick plate to inspect coils. Coils were clean. Fridge was not leveled properly so I adjusted the leg just a bit to ensure fridge doesnt rock as much. Both doors getting good seals when closed. Heard starter turn on compressor. Sound was not abnormal from starter or compressor. No repairs needed. Job completed.
We serviced a
GE DISHWASHER
Model GDF520PGJOBD
Near Georgetown, TX 78626
Kayman
Job Details: 04/05/2021
Arrived onsite for dishwasher that wont drain. Upon inspection I found the unit had standing water inside. I inspected the drain pump and found the unit has been leaking for a while. I found what looks like an inch of dirt on the bottom with water pooling. No leaks detected at the water valve under the sink. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Jarrell, TX 76537
Kayman
Job Details: 04/05/2021
Arrived onsite for washer making abnormal noise. Upon inspection I found the unit would make a loud grinding noise right when it would switch gears from agitate to spin I inspected the drive system and I found the cam had a white powder on it. I found the cam teeth were wearing down and slipping on the pulley wheel. I did not see any other evidence of failures so I replaced the cam assembly and tested the unit. The unit is now working g as designed and no longer slipping while changing gears. No leaks detected during time of service. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS06
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/05/2021
Arrived on site to replace fuse. Found light coming on at this time making fuse to be ok. Ordering switches and control board and magnetron and inverter. 2 hours on this job ; ordrng 1 W11449277 (Switch harness) and 1 W10915648 (Control board) and 1 W11346197 (Magnetron) and 1 W10217711 (Inverter) and 1 2hourjob (2 hour job)
We serviced a
MAYTAG WASHER
Model MVWB750WQ0
Near Austin, TX 78730
Kevin
Job Details: 04/05/2021
"Arrived on site and inspected washer and found customer is experiencing SD error code, set washer into a diagnostic cycle and found basket is spinning independently from Agitator. Inspected motor and found it is covered in oil. Washer would need to be completely rebuilt in order to correct issue.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78681
Scott
Job Details: 04/05/2021
Arrived on site for no drain error codes . Found unit drain motor overheating and weak drain . Will need to replace drain motor . No water leaks detected at time of service . Call to set return.; O-emld tckt
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78746
Luis
Job Details: 04/05/2021
"Arrived on site for ice issue. Water filter and cleaning led on,ran diagnostics,weak water flow to reservoir with filter removed,diagnosed a defective water valve,reset filter indicated light,replaced water valve ran diagnostics all test passed good water flow. Advised customer to run a fake cleaning cycle to removed Cleaning indicated light.
We serviced a
WHIRLPOOL MICROWAVE
Model RMC305PVS01
Near Georgetown, TX 78633
Tommy
Job Details: 04/05/2021
"Arrived onsite for unit not starting door error. Upon arrival found door strap was missing and is discontinued part. Also found even when door was shut switches would not read. Found switches damaged, office to reschedule upon arrival of switches. ; ordrng 3 W10211972 (Switches)s"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Marble Falls, TX 78654
Cliff
Job Details: 04/05/2021
Arrived on site to replace water valve for dishwasher. Replaced part and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Leander, TX 78641
Justin
Job Details: 04/05/2021
"Arrived on site for a cooktop being scratched. Upon further inspection I found the scrubber used to clean the cooktop was non scratch only for glass, plastic, and coated cookware.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Florence, TX 76527
Wesley
Job Details: 04/05/2021
Arrived onsite and replaced gearcase and washplate and control to correct unit not operating as designed. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Cedar Park, TX 78613
David S
Job Details: 04/05/2021
Arrived on site for dishwasher not draining. I inspected the unit and work area. I cleared out the standing water. I gained access to the drain pump and found it had broken glass in it. I cleaned out the drain pump. I inspected the drain hoses and found the 6 foot hose has a restriction in it that I wasnt able to clear. I replaced the drain line. I reassembled the unit and tested it. It is now draining as designed. Job complete no water leaks detected.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78737
Brandon
Job Details: 04/05/2021
"Arrived on site for customer complaint of unit making loud noise, found failed water valve, ordering valve. ; ordrng 1 W10897719 (Valve)"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS5
Near The Hills, TX 78738
Leonardo
Job Details: 04/05/2021
Arrived on site to test unit for open close door error. Found bad switch replaced switch test unit and unit test good job complete.
We serviced a
GE REFRIGERATOR
Model GFSS6KEXASS
Near Austin, TX 78727
David S
Job Details: 04/05/2021
Arrived on site to install previous diagnosed parts. I gained access to the control and replaced it. I found the UI flashing 88 and 84. I held down ice maker off and energy saver to reset the controls. I gained access to the evaporator and found a good frost pattern. Forming. After about 10 minuets the evaporator fan kicked on. I found the unit cooling. Please allow 48 hours for the freezer to get back down to 0 degrees. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8410SW2
Near Pflugerville, TX 78660
Andy
Job Details: 04/05/2021
Arrived on site for dryer not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 04/05/2021
Arrived on site to test unit for unit leaking when you open the door. Test unit and found gasket on vent to be perfect no damage. Found water sitting on plastic from steam and when you open the door the unit goes through the vent cover.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Austin, TX 78717
Scott
Job Details: 04/05/2021
Arrived on site for diffuser making a a lot of noise while cycling open and close . Replaced diffuser. Checked compressor noise . All checked normal . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXTB01
Near Wimberley, TX 78676
Andrew
Job Details: 04/05/2021
"Arrived on site to test unit for no ice production. Found ice maker not calling for ice. Verified fill tube was not obstructed or weeping. Replaced ice maker, tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Austin, TX 78737
Brandon
Job Details: 04/05/2021
"Arrived on site for customer complaint of dryer taking to long to dry towels, found lint screen needed cleaning, after cleaning, tested dryer, found 180 degrees exhaust temperature, unit tested good. Informed customer of vent duct and how long the recommendations were and that for every 90 degree turn they need to subtract 3 feet of run. Unit itself tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Jarrell, TX 76571
Kayman
Job Details: 04/05/2021
"Arrived onsite for refrigerator that is barely dispensing any water. Upon inspection I found the unit is making ice as designed but the water dispenser is barley dispensing. I found that if you remove the filter the water will dispense normally, I tried turning the water pressure down at the wall but it did not help. I advised that they would most likely need a new filter to correct the issue. I installed the new filter and tested the water. The water is dispensing as designed at this time and no leaks were detected during time of service.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS0
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/05/2021
"Arrived on site to replace bake element, after replacing, unit tested good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Manor, TX 78653
Matthew
Job Details: 04/05/2021
Arrived onsite for washer leaking. Upon arrival put unit in diagnostics and found unit leaking from inner drain hose. Need to order and replace. Left unit unplugged and recommended not to use or flooding is possible. Office to reschedule ; ordrng 1 W11291620 (INTERNAL HOSE) and 1 WP285655 (clamp)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Leander, TX 78641
Justin
Job Details: 04/05/2021
Arrived on site for a wall oven combo hat was getting a faulty magnetron error code. Upon further inspection I found the cabinets had still not been adjusted to remove the unit. I advised the customer this had to be completed before service. I got in contact with the builder and met him at the house. I walked him through prior technicians findings and advised him that before service the unit needs to be tested for easy removal and accessibility. The builder will reach back out when the cabinets are adjusted. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FTX02
Near Lakeway, TX 78734
Luis
Job Details: 04/05/2021
"Arrived on site for water leaking. Diagnosed frozen drain,cleared obstruction in drain checked water flow through drain good water draining correctly."
We serviced a
KENMORE WASHER
Model 110.2235251
Near Bastrop, TX 78602
Matthew
Job Details: 04/05/2021
Arrived onsite to replace previously diagnosed parts. Replaced inlet valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FH
Near Leander, TX 78641
Justin
Job Details: 04/05/2021
Arrived on site for a range with the front left burner not functioning. Upon arrival the customer stated the infinite switch has gone out and been replaced by another company a few times. I gained access to the switch and found it visibly burned and the harness burned onto it. I gained access to the element itself and found it good. I then gained access to the terminal block and found it grounded improperly. I advised the customer to get this fixed via instructions on install guide. The unit was hard wired behind the wall so I could not check voltage at the wall. I found the switch and harness needing to be replaced. Ordering the harness and office to reschedule. ; ordrng 1 W11217844 (Infinite Switch Harness (Left))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHV00
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/05/2021
"Arrived on site for customer complaint of unit not cooling, found compressor tested good, all fans tested good, found sections of freezer at 12-25 degrees, found fresh food at 58 degrees. I ran diagnostic tests, put unit into test 4 and at step 4 I unplugged 3 way valve, 3 way valve was working and forming a good frost pattern on fresh food evaporator. I removed evaporator cover in freezer, frost pattern looked great, found control not reading fresh food thermistor properly, I replaced main control and thermistor in fresh food section, unit tested good, instructed customer to fill with water bottles and give it 24 hours."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI0FSAXVY012
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/05/2021
"Arrived on site for UNIT IS NOT MAKING ICE--HAS NEVER MADE ICE, WATER IS CONNECTED AND DISPENSES FROM DOOR--UNIT IS >>> there is a little rubber piece in the back that is cracked, when turned on spues water on cabinet/wa<< still cooling and freezing ok--has tried resetting the icemaker but nothing happens. Placed original ice maker in a harvest but would not turn. Removed ice maker and installed new ice maker. Ran harvest and motor turned. No leaks detected. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Belton, TX 76513
Wesley
Job Details: 04/05/2021
Arrived onsite and replaced pan and cleared ice to repair freezing clogged drain.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78739
Luis
Job Details: 04/05/2021
"Arrived on site for water dispenser issues. Water dispensing only about 5 oz of water,per customer a previous company replaced the main control,removed control cover checked all harness on control,power cycled unit tested water dispenser unit dispensing water correctly after main power cycle"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78750
Kevin
Job Details: 04/05/2021
"Arrived on site and inspected refrigerator and found interior lights are out, deli user interface is out, water dispenser will not work and ice dispenser will not work. Found deli user interface harness has electrical tape on it likely put there by the previous homeowner. removed harness and also found several wires broken near the connection on the side of the refrigerator wall. After removing harness disconnected refrigerator from power for a minute and after resetting it interior lighting has returned, ice dispenser motor will now run. After running test 57, 45, and 46, all tests passed and water dispenser is now working as well. A new deli user interface and a new deli door front would also be brought and have on hand if needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Austin, TX 78746
Luis
Job Details: 04/05/2021
"Arrived on site to install parts prev diagnosed. Replaced adapter,adapter gaskets,deli door and deli ui.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 04/05/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found ui not powering fill tube heater.; ordrng 1 W11089931 (Ui)
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Pflugerville, TX 78660
Andy
Job Details: 04/05/2021
"Arrived on site for oven fire issue. Will need oven burner, oven bottom, flame spreader and door gasket.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Wimberley, TX 78676
Andrew
Job Details: 04/05/2021
Arrived on site to test unit for not operating. Found voltage from L1 to L2 was correct at 240 but when going from L1 to ground voltage was still 240 and L2 to ground no voltage. Confirmed findings with SW. advised customer electrician is need to correct voltage. Also advised customer unable to fully test unit without proper voltage. Once voltage is corrected run unit and check functionality. If issues remain to call us back.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Belton, TX 76513
Tyler
Job Details: 04/05/2021
site for dishwasher and not drying the dishes and leaving water in the bottom. Upon arrival I ran a diagnostics test and found an F6E for error code as well as an F5 E2 air code indicating that the float switch was stuck and that the main control since the door was not opened in between two different cycles. Upon further inspection of the unit during diagnostics and found that the heating element was receiving 120 V and was kicking on. After ohming and checking continuity on door switchs and float switch but found both checked out ok. I ended up replacing the main control and reassembled and tested unit. Verified heating element stayed on longer and all water would drain from unit as designed. Call complete
We serviced a
GE REFRIGERATOR
Model DFE29JMDEES
Near Georgetown, TX 78628
Tommy
Job Details: 04/05/2021
"Arrived onsite for rc evap drain pan full and iced over. Upon arrival found unit drain was clogged. Tried steaming out and pushing line through. Found unit foamed in causing drain to not be able to drain. Steamed and cleaned water out of unit for temporary use. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78739
Leonardo
Job Details: 04/05/2021
Arrived on site to test unit for error codes on board. Test unit and found bad control board. Replaced board test unit and unit working correctly job complete.
We serviced a
WHIRLPOOL OVEN
Model WMH32519HZ4
Near Pflugerville, TX 78660
Andy
Job Details: 04/05/2021
Arrived on site to install previously diagnosed controls. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/05/2021
Arrived on site for NOT HEATING HEAT/DRY-NOT HEATING / NOT DRYING ON SENSOR DRY AND ON TIMED DRY TAKES TOO LONG. Checked voltage at the wall and its getting 240. Airflow is good at the vent. Ran temps and got 251 for high and 125 for low. Allowed high and low temps to cycle three times. Tested good. Dryer is heating as designed. No repair needed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Moody, TX 76557
Tyler
Job Details: 04/05/2021
I have on site for refrigerator not allowing left side deli drawer to open and shut correctly. Upon arrival I found that the left rail on the left side deli drawer was cracked on the teeth that help it open making the necessary repairs able to reassemble and test the unit and verify that the left side deli drawer is now opening and shutting as designed with no gaps in the door gasket. Call complete
We serviced a
KITCHENAID COOKTOP
Model KFGS366VSS03
Near Georgetown, TX 78628
Tommy
Job Details: 04/05/2021
Arrived onsite for center burner not burning cooling. Upon arrival found unit center burner was on backwards. Put unit on as designed. Tested. Unit is now operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JW0
Near Waco, TX 76704
Jonathan
Job Details: 04/05/2021
Arrived on site for an oven that is flashing an F1E0 error code. Inspected unit and work area. Confirmed customers complaint and advise customer that they have an internal board failure. Motor in control and office will need to contact the customer about a reschedule date due to an out of stock and PSP item. ; ordrng 1 W11432569 (CONTROL )
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Buda, TX 78610
Brandon
Job Details: 04/05/2021
"Arrived on site for customer complaint of unit not powering on, I gained access to main control and disconnected UI console to test for proper voltage. I found proper voltage into main board, and to UI console, I plugged UI console into main board and was able to access diagnostic mode. Found error codes F6E2, I was not able to do anything else in diagnostic mode, found failed UI console. Ordering UI console. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near New Braunfels, TX 78130
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect washer for a leak in the upper panel, upon inspection found the hot side of valve cracked and leaking badly, replaced valve and checked for leaks, no leaks found. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near New Braunfels, TX 78130
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect fridge for not illuminating freezer and main cab, upon inspection found the freezer led shorted, replaced led and all lights returned, tested unit with no issues. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/05/2021
"Arrived on site for customer complaint of left side door not closing properly and mullion not latching properly. I added washer to lower left side hinge to raise the left side door, unit tested good. ; used 1 WP487576 (Plastic washer) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS00
Near New Braunfels, TX 78132
Noah D
Job Details: 04/05/2021
"Arrived on site to inspect fridge for not closing correctly, upon inspection found the left door not aligned and causing issues, realigned door and tested
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSS0
Near Georgetown, TX 78633
Tommy
Job Details: 04/05/2021
"Arrived onsite for dishwasher making clicking noise. Upon arrival found unit drain pump motor was making clicking. Customer approved replaced drain pump and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS1
Near Round Rock, TX 78665
Andy
Job Details: 04/05/2021
"Arrived on site for microwave not heating. Tested and inspected unit and found failed magnetron, capacitor and diode. No repairs are to be done at this time."
We serviced a
ELECTROLUX DISHWASHER
Model EWDW6505GS0
Near Georgetown, TX 78628
Lou
Job Details: 04/05/2021
"Arrived on site to inspect dishwasher error code. Upon further inspection, customer advised that unit is showing error code E01-unit detected leak. I pulled the unit out and lay3d it on its back and removed the bottom plate and found a large amount of corrosion on the motor, motor plate and bottom plate (photos). Also found rust on the motor and online water heater. Placed unit back in its place in the cabinets and cleaned up water from floor protector. Unit left unplugged and disconnected from water supply. Job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Leander, TX 78641
Justin
Job Details: 04/05/2021
"Arrived on site for a washing machine off balance and long cycle times. Upon arrival the customer stated the unit would go off balance about once a week, the power button would get stuck and be hard to press all of the time, and the unit had a cycle run a very long time and smelled like burnt rubber when the realized and came in to stop it. I put the unit into diagnostics mode and found stored error code F7E9 for locked rotor. I cleared the error codes. I ran an HMI test and the buttons responded, however the screen froze and I could not press the power button to turn it off. I unplugged the unit and then tried to use the power button again and it took several times to get it to respond. I ran a diagnostics cycle and it ran through as designed with no errors. I then manually activated the high spin and agitate and it ran as designed. I then ran an unbalanced detection and it ran as designed. The tub and agitator spun freely and separately. I gained access to the control and put my meter into J15 pin 1 and 4. I then went to diagnostics and toggled the shifter. The shifter did not get proper voltage and would not toggle. I then gained access to the shifter coil and slider and it moved freely. This indicates a bad control.The unit will need a new UI and control. Office to reschedule to return.; ordrng 1 W11478526 (UI) and 1 W11519741 (Console)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Hutto, TX 78634
Jimmy J.
Job Details: 04/05/2021
Arrived on site for dw making a loud wining sound. Placed in diagnostics and no error codes came on. Ran through full diagnostics and dishwasher ran as designed. Customer stated the noise comes on when the dishwasher is full of items and doesnt make the noise when its empty. Customer filled the dishwasher with items and I placed in diagnostics again. Still no presence of noise while in diagnostics. Draining as designed. Completed diagnostics without issue or any abnormal noises. No leaks detected. Requested customer to take a video the next time it happens to help us determine possible components that may be failing. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78723
Matthew
Job Details: 04/05/2021
Arrived onsite for refrigerator ice maker not producing ice. Upon inspection found frozen fill tube. Thawed tube and ran fill test. Unit Oversprayed fill tube elbow and also overfilled ice tray. Called tech line for assistance. With given issues recommended replacing door assembly. Need to order and Replace door assembly SR#7730427552. Left ice maker off to prevent water spray. Office to reschedule ; ordrng 1 W11465903 (FREEZER DOOR )
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Justin
Job Details: 04/05/2021
Arrived on site to install previously diagnosed parts. I installed the new control and the unit is now being responsive. I could not properly test the unit after due to the customer having no hot water lines. I advised the customer er of this and recommended installed a hot water line on it. I found the unit now being responsive though. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Manchaca, TX 78652
Luis
Job Details: 04/05/2021
Arrived on site for no cool. Ran diagnostics test 4 no frost formation on evaporator compressor running diagnosed a leak in the system unit will need fresh food evaporator and compressor. Job will need 2hrs; ordrng 1 W11492867 (Evaporator) and 1 Wpw10153759 (Drier uv) and 1 W10913906 (Access valve) and 1 W10832994 (Compressor)