We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Round Rock, TX 78665
Paul
Job Details:
03/03/2023
Arrived onsite for a dishwasher that sounds like water is spraying against the wall at the back of the machine when in use. I inspected the tub and found no cracks or holes. I ran the diagnostics cycle and checked under the unit finding no water leaks. The customer was remodeling and there is not a backsplash between the counter and the wall so the sound of the wash arms is echoing thru the opening. The unit is working as designed. I did advise the customer to add floor leveler and a drip pan under the unit incase there is ever a leak because at this time the floor under the dishwasher is lower than the tile in the kitchen which will cause the water to pool and get into the cabinets and outer wall. I charged the customer the 2nd appliance
We serviced a
MAYTAG FREEZER
Model PBF2255HEQ
Near Georgetown, TX 78628
Paul
Job Details:
03/03/2023
"Arrived onsite for a refrigerator not making ice, I found the icemaker motor gears stripped. I replaced the icemaker and tested. All is working as designed and there were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killeen, TX 76543
Jonathan M
Job Details:
03/03/2023
Arrived on site to install previously diagnosed park. Inspected unit and work area. The customer had paperwork showing that this unit was still under manufacture warranty and that the unit was on September 16 of 2022. See photos. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KEBS107DSS11
Near Georgetown, TX 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose oven that had locked and would not open. Customer was able to access unit by removing outer door. Unit has error for stuck lock motor. Was able to get error to clear. Failure for lock is likely in a shorted lock switch, but lock is with no stock, same with control. Unable to repair unit due to no parts availability.
We serviced a
LG WASHER
Model WT5070CW
Near Georgetown, TX 78628
Paul
Job Details:
03/03/2023
Arrived onsite for a washer leaking water. The customer stated they found a hole in the drain hose and a new one but havent installed it yet. She stated it was so much water the last time it leaked that they felt something other than the hose was leaking. I could not see any signs of a water leak that was recent. I replaced the drain hose and tested the machine. There were no other water leaks present. I leveled the machine because water was almost missing the tub ring at the dispenser cup. The unit works as designed.
We serviced a
KENMORE WASHER
Model 110.2613241
Near Georgetown, TX 78628
Paul
Job Details:
03/03/2023
Arrived onsite for a washer that constantly drips water into the tub when the washer is off. I found the fill valve weeping. I replaced the valve and tested the machine. There were no water leaks present at the time of service. The customers wall valves would not turn off and the debris in the washer valve was as coming from the wall valves. I showed this to the customer and he is going to get the wall valves replaced. Call complete.
We serviced a
WHIRLPOOL DISPOSAL
Model N/A
Near Round Rock, TX 78665
Cliff
Job Details:
03/03/2023
Arrived on site to diagnose a garbage disposal that is not running. Found motor locked up and freed unit. Tested unit and found all is functioning properly at this time.
We serviced a
HOTPOINT RANGE
Model RGB533WEH6WW
Near Austin, TX 78745
Joe Z
Job Details:
03/03/2023
"Arrived onsite for oven heats up but does not hold temperature. Upon arrival, Preheated oven to 350. Unit preheated to 346. Observed the unit to ensure for proper cycling.Found that during every cycle the unit drops several degrees and does not maintain cooking temperature. After several cycles oven is averaging 329 degrees. Need to replace thermostat assembly. Replaced thermostat assembly and test unit. Preheated unit to 350. Unit preheated and began to cycle. Unit is now operating correctly. No leaks present at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ0
Near Austin, TX 78749
Scott
Job Details:
03/03/2023
"Arrived on site for poor wash performance. Ran diagnostics. No error codes . Found weak water pressure. Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Austin, TX 78749
Luis
Job Details:
03/03/2023
"Arrived on site. Tested dispenser no water good voltage at valve diagnosed valve that was replaced is defective,replaced after valve tested valve working"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Cedar Park, TX 78613
Kimo
Job Details:
03/03/2023
Arrived onsite to install previously diagnosed parts upon arrival I replace the gear case and the agitator and tested the unit with towels in it and found the unit operating as designed. Job completed
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Austin, TX 78744
Matthew
Job Details:
03/03/2023
Arrived onsite for washer light blinking. Upon arrival inspected unit. Customer stated she could not start a cycle. Upon arrival inspected unit. Found that customer was not holding start button long enough to activate cycle. Instructed customer on proper use. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW94HEAW0
Near Andice, TX 78628
Maurice R
Job Details:
03/03/2023
Arrived onsite to install previously diagnosed parts. Installed the new bellow and tested the washer. Ran the quick was it was doing great until it went into spin mode. In spin cycle I saw water on the ground. It was not coming out the front under door. I stopped the cycle in found that the bellow had come up in the middle by the tub. I recited the bellow back down but not sure when the unit goes into spin mode that it wont pop back out. Informed the customer about the issue and they are going to do laundry in they will call if it keeps leaking. Talked with Chase and he suggested that if happens again to go out with new below and a new ring.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hutto, TX 78634
Cliff
Job Details:
03/03/2023
Arrived on site to replace previously ordered parts for dryer. Upon inspecting unit found motor neutral wire not snapped into terminal block on harness. This disconnected neutral wire from motor. Rewired unit properly and all is working properly at this time.
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Hutto, TX 78634
Cliff
Job Details:
03/03/2023
Arrived on site to replace previously ordered parts for washer. Replaced belt and cam and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Cliff
Job Details:
03/03/2023
Arrived on site to diagnose a dishwasher that is not cycling properly. Found incoming water line kinked and corrected issue. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS1
Near Jarrell, TX 76537
Gerry C
Job Details:
03/03/2023
WFE515S0JS1 Arrived to instal previously diagnosed and ordered parts. I removed the failed control and installed the replacement. I tested the unit and it heated and cycled as designed. Operational test good.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Pflugerville, TX 78664
Cliff
Job Details:
03/03/2023
Arrived on site to diagnose a range that has a burner not working properly. Found rf infinite switch not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78626
Gerry C
Job Details:
03/03/2023
"WDF520PADM9 Arrived to inspect no power. I found the unit had a switched power supply and it was in the adjacent cabinet. I advised the customer of my findings and tested. The unit operated as designed, no leaks observed during service."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Gerry C
Job Details:
03/03/2023
"WFG320M0BS3 Arrived to inspect breaker tripping. Initial testing did not reveal the unit tripping the breaker and I made a full inspection of the harness and its connections. During testing and after the unit heated over 250 degrees, the breaker tripped and power was lost. I removed and replaced the control and there was no change. I began the process of unloading each part of the circuit ine-by-one and during that testing, caught a brief glimpse of an arc flash coming from one of the factory connectors within the harness. There was no visual confirmation of the issue when inspection the area the flash was detected, but I removed and replaced the harness. Further testing showed the issue resolved and the breaker tripping issue ceased. No gas leaks detected during service."
We serviced a
GE REFRIGERATOR
Model GSH25JFTEBB
Near Georgetown, TX 78626
Gerry C
Job Details:
03/03/2023
Job referred to management for follow up. No leaks observed during service.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Marcos, TX 78666
Andrew
Job Details:
03/03/2023
Arrived on site and replaced previous diagnosed heating element. Unit now working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Manchaca, TX 78652
Kevin
Job Details:
03/03/2023
"Arrived on site and replaced parts diagnosed on previous visit, After repair ran diagnostic cycle to ensure correct operation, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Dripping Springs, TX 78620
Kevin
Job Details:
03/03/2023
"Arrived on site and inspected washer and found standing water in the tub and drain pump is getting power but not running. Replaced drain pump and washer will now complete a diagnostic cycle, job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Austin, TX 78744
Matthew
Job Details:
03/03/2023
"Arrived onsite for washer with water remaining in tub. Upon arrival inspected unit. Found this not to be the issue. Customer stated that unit will not run a load, will turn off, and is leaving fabric softener in dispenser. Ran diagnostics and found no stored error codes. Ran quick wash and completed without error. Could not duplicate any issues. Instructed customer on fabric softener use and diluting thick softener 50/50 with water. Also using less detergent and properly using cycles. Unit is functioning as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Austin, TX 78747
Scott
Job Details:
03/03/2023
Arrived on site for low water flow error code . Ran diagnostics no cold water . Replaced housing with valve . Ran diagnostics wash test all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78748
Scott
Job Details:
03/03/2023
"Arrived on site for washer not going into wash cycle and shutting off . Ran diagnostics wash as well as calibration and unit would shut down when actuator and motor started . Replaced control ,cap and actuator. Ran calibration and diagnostics wash test . All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Lakeway, TX 78734
Vincent
Job Details:
03/03/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit off balance code. Entered diagnostic and retrieved codes F0E5 F8E1 F0E2. Erased codes and ran a diagnostic cycle and everything passed. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78754
Vincent
Job Details:
03/03/2023
"Arrived on site on for washer, inspected unit and work area. Installed parts ordered by previous tech. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78746
Luis
Job Details:
03/03/2023
Arrived on site for light issues. Replaced defective light switch unit working as designed
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Killeen, TX 76541
Tyler
Job Details:
03/03/2023
Arrived on site for dryer not heating correctly. Upon arrival confirmed issue and found f4e3 & f4e4 in diagnostics. Found no clogs or airflow failures. Found heating hardware working within manufacturing specs. Found k2 relay getting stuck open and not activating. Replaced ACU after verifying outlet power supply was stable 240. Found unit heating as designed. Call complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Jonathan M
Job Details:
03/03/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the thermal fuse and tested the unit. Still cannot get the unit to heat. Checked all other heating components and found the thermal cut off open. Replaced the thermal cut off and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belton, TX 76513
Jonathan M
Job Details:
03/03/2023
"Arrived on site for a washing machine that will not complete cycles. Inspected unit and work area. The customer advised that when they start the unit and its in the sensing portion, the unit buzzes but will not spin and will shut off and complete itself within 10 seconds. Did confirm the customers complaint and replaced the capacitor. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Copperas Cove, TX 76522
Tyler
Job Details:
03/03/2023
Arrived on site for washer making a knocking noise during spin. Upon arrival confirmed issue noise complaint and found f0e5 in diagnostics. Found suspension would allow tub to make contact with ground. Installed new suspension rods as well as adjusted lower feet. Tested unit and found no leaks or knocking noises. Call complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dripping Springs, TX 78620
Kevin
Job Details:
03/03/2023
"Arrived on site and found saved error code F0E3, Set washer into a diagnostic cycle and found cold water is barely trickling in. Inspected valves and found cold water valve is blocked by white granules, took one picture. Showed customer that issue was caused by water supply. Recommended that they have water supply inspected. Replaced valve and washer is now working properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW1
Near Briarcliff, TX 78669
Kevin
Job Details:
03/03/2023
"Arrived on site and inspected washer and found detergent pump is working properly. Showed customer how to change detergent concentration if they prefer a little more detergent. No further repair is required at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS1
Near Briarcliff, TX 78669
Kevin
Job Details:
03/03/2023
Arrived on site and inspect the dishwasher and found no saved error codes. Ran all functions and diagnostic cycle and everything is working properly. Heating element is on at the end of diagnostics. Found no rinse aid in dispenser and after adding some dishwasher will be drying as best as possible. Also discussed Importance of running hot water at kitchen sink And where to place detergent pod in dishwasher tub
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near San Marcos, TX 78666
Andrey
Job Details:
03/03/2023
"Arrived on site to test unit for control panel not working properly, customer stated that the light is not working, replaced control board and tested, socket is now receiving power voltage, customer will need to buy new bulb and install, at this time job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Spicewood, TX 78669
Kevin
Job Details:
03/03/2023
"Arrived on site and inspected dryer and found it is loud while running, disassemble dryer and found one support wheel has failed. Replaced all support wheels, tension pulley and belt. After reassembling dryer is now quiet. Found airflow is showing blocked/restricted on air flow meter. Recommended to homeowner that dryer vent to the exterior of the home be cleaned before dryer is used again, job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Martindale, TX 78655
Andrey
Job Details:
03/03/2023
"Arrived on site to replace previously diagnosed cam,belt and shield, replaced parts and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Canyon Lake, TX 78132
Andrew
Job Details:
03/03/2023
Arrived on site to test unit for loud humming sound. Found cap tube was sitting against evap cover causing vibration sound. Adjusted cap tube and noise is no longer present. Advised customer of noises unit makes that part of normal operation. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Georgetown, TX 78633
David Z
Job Details:
03/03/2023
Arrived on site to diagnose dryer that was leaving some clothes damp after cycle. Examined unit for errors codes and found none present. Ran unit and verified that it is heating as designed. I checked cycle times and temps and found them within spec and properly cycling. Ran airflow tester and got a bad (yellow) airflow reading. Found no verifiable failures with unit. Advised customer to have vents cleaned and checked regularly. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Braunfels, TX 78130
Leonardo
Job Details:
03/03/2023
Arrived on site to test unit for unit not blowing out. Test unit and found blower blowing out. Job complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Georgetown, TX 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose refrigerator losing cool in the RC. Found RC in the 50s for temperature, FC was ok. Checked FC evap cover and found it iced over. Removed panel and found the evaporator covered in ice. Found the brown connector for the defrost heater was disconnected entirely. Connected and taped connector to make sure it doesn't pop out again. As soon as I did the unit began defrosting. Repair completed."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Georgetown, TX 78628
Maurice R
Job Details:
03/03/2023
Arrived on site for vent hood making noise. On inspection found piece of tile inside the blower. Clean the tile out of the blower and test unit. There might be more tile above plume and may fall into the fan.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78745
Joe Z
Job Details:
03/03/2023
"Arrived on site to install previously ordered parts. Replaced deli door, left rail, right rail,pad switch, dispenser pad, One led module for top left in RC , and upper FC bin. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78717
Paul
Job Details:
03/03/2023
"Arrived onsite for a refrigerator that stopped cooling again, the lights were off, and none of the dispenser functions worked. The customer stated she power cycled the unit three times and the third time she left the power off for about 15 minutes and the unit came back on and hasnt failed again. I tested all low VDC components and all were working as designed except the icemaker fan. I found it surging for a long period of time and then it started running at full speed. I called techline and spoke with Austin SR# 7735869378. Austin stated the ice fan can surge up to 30 seconds before it starts running at normal speed but if it is doing it longer than that there could be an issue with the fan. He also stated there could be an issue with the power supply control that will cause these same symptoms. I had the customer turn the icemaker off to see if the issue goes away. The customer will monitor and let us know. At this time the unit is at temp and all other functions are working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near New Braunfels, TX 78130
Leonardo
Job Details:
03/03/2023
Arrived on site to test unit for noise when starting the unit. Test unit and found noise coming from cooling fan. Cleaned fan test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near New Braunfels, TX 78132
Andrew
Job Details:
03/03/2023
Arrived on site and replaced LED modules. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW1
Near Austin, TX 78757
Vincent
Job Details:
03/03/2023
"Arrived on site for washer, inspected unit and work area. Customer complaint was making grinding noises. Inspected the belt and the cam had came lose. I installed new belt and cam kit and used locktite to keep bolt from backing out. Tested unit and found it operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Belton, TX 76513
Jonathan M
Job Details:
03/03/2023
Arrived on site to install previously diagnosed park. Inspected unit and work area. Because from advised that she elected not to buy the cover and just wanted to have her icemaker replaced due to the icemaker blowing again. Did confirm the customers complaint and replaced the icemaker. The unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Belton, TX 76513
Jonathan M
Job Details:
03/03/2023
Arrived on site for a refrigerator that is leaking from the icemaker. Inspected unit and work area. Confirm the customers complaint and found the icemaker bowed and slightly leaning downward at the front. Remove the icemaker cover and found that I was able to move the icemaker tray by hand indicating a bad icemaker. Replaced the icemaker and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Killeen, TX 76542
Jonathan M
Job Details:
03/03/2023
Arrived on site to install previously diagnosed fart. Inspected unit and work area. Replaced the door switch and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Nolanville, TX 76559
Tyler
Job Details:
03/03/2023
Arrived on site for wall oven needing previously diagnosed ui control board.. upon arrival reconfirmed issue and installed ui. Reset and retested unit after updating it to WiFi network. Found unit working as designed. Call complete W15R8F0WPL1
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Georgetown, TX 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose refrigerator leaking water out the front of the unit again. Examined refrigerator compartment and found water pooled under the deli drawers in the bottom. Found water in evap drip pan as well. I used a borescope and checked the drain hole, and found the drain was completely choked out by foam. I was able to bore through the foam and open up the drain hole so the unit could properly drain (pictures in SD). Verified proper function. Repair complete. Called into tech line and documented under SR 7735864536. If issue repeats it needs to be called into tech line with pictures."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Georgetown, TX 78628
Paul
Job Details:
03/03/2023
Arrived onsite for a dishwasher door that will not stay open. I found the hinge pads broken. I replaced the pads and the door is functioning properly. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near New Braunfels, TX 78132
Andrew
Job Details:
03/03/2023
"Arrived on site to test unit for no ice. Customer stated he found door harness damaged and is contacting kitchenaid for assistance. No service provided, no fee collected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Round Rock, TX 78665
Cliff
Job Details:
03/03/2023
Arrived on site to diagnose a refrigerator that is not dispensing water or ice. Found ui locked up and reset unit by power cycling it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Joe Z
Job Details:
03/03/2023
"Arrived on site for Exhaust fan not blowing properly, flap missing. Upon arrival inspected unit and found damper in cabinet. Test fan and Found blower is installed incorrectly and blowing forward. Need to reinstall blower. Removed microwave from cabinet. Removed blower and reinstalled in correct position. Installed damper that was provided. Test unit and is operating as designed. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Braunfels, TX 78132
Leonardo
Job Details:
03/03/2023
Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS05
Near San Marcos, TX 78666
Leonardo
Job Details:
03/03/2023
Arrived on site to test unit for door not closing all the way. Test unit and found door closing correctly and noise is when cooling fan goes from speed 1 to speed 2
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Austin, TX 78739
Scott
Job Details:
03/03/2023
"Arrived on site , replaced valve and used fitting . Ran dispenser test . No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Austin, TX 78737
Scott
Job Details:
03/03/2023
Arrived on site for oven controls controlling opposite ovens . Found harness reversed . Switched harness . Test and found controls controlling correct oven . No gas leaks detected at time of service . Job complete
We serviced a
SAMSUNG DRYER
Model DV48J7770EP/A2
Near Austin, TX 78717
Kimo
Job Details:
03/03/2023
Arrived onsite for a dryer that is making a squirreling noise when in use at times. Upon inspection I found that the tensioner pulley was not rotating properly and would get stuck due to some damage to the inside of the pulley see photos. and cause the belt to slip past it and make the noise. Upon further inspection I found that the roller/supports at in need of replacement because they are also sticking when rotating ordrng 1 DC93-00634A (ASSY MOTOR PARTS;27 DRYER)
We serviced a
WHIRLPOOL WASHER
Model WTW4816fw2
Near Austin, TX 78727
Kimo
Job Details:
03/03/2023
"Arrived onsite for a washer that will not agitate or spin. upon arrival, I tested the unit and found that it was struggling to agitate. I got it to agitate by helping it along by hand same issue with the spin which is a sign that the capacitor is going out or has gone out. I am ordering the cap and setting return date ; ordrng 1 W11158830 (Cap)"
We serviced a
WHIRLPOOL DISHWASHER
Model wdf520padm9
Near Austin, TX 78754
Matthew
Job Details:
03/03/2023
Arrived onsite for dishwasher not running or not running all the time. Upon arrival inspected unit. Ran diagnostics and found stored error code for wash motor not energizing and no heat. Ran test and found motor not energizing until the end of the test cycle. No heat due to wash motor error. Putting customer down for Thursday the 9th. Customer will contact office depending on outcome. Collected for diagnostics.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS02
Near Pflugerville, TX 78660
Cliff
Job Details:
03/03/2023
"Arrived on site to diagnose a refrigerator that is not cooling properly. Called tech line and they deemed issue a wiring harness failure in the cabinet.
We serviced a
WHIRLPOOL FREEZER
Model KBFS20ECMS00
Near Kingsbury, TX 78638
Andrey
Job Details:
03/03/2023
"Arrived onsite to test unit for not cooling, tested unit found a ball of ice formed on the incoming refrigerant line but rest of evaporator is warm, unit has a failed sealed system, will need evaporator, compressor, access valve and dye drier, parts are still covered under warranty; ordrng 1 W10316760 (Thermistor kit) and 1 WPW10466675 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (Uv dye drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen)"
We serviced a
KITCHENAID OVEN
Model KEMS308SSS05
Near Georgetown, TX 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose microwave oven combo that is not heating. Examined unit and found microwave counts down, but doesn't heat. Relays on the control aren't triggering. Customer said when they opened door prior it just flashed and went out. Fuses checked good, voltage is good and present. With light out and control unresponsive, failure appears to be in the MW control. ordrng 1 W10886919 (Bulb) and 1 WPW10350780 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose refrigerator that ice melting / leaking, and freezer wasn't cooling as well. Examined unit and found stuff in freezer was not ice cold, but also the Pantry control was shorted. Found water under pantry control causing it to fail. Due to the DC loads running through that control it may be causing multiple failures and needs to be replaced first. ordrng 1 WPW10677119 (Pantry Control)"
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Killeen, TX 76542
Jonathan M
Job Details:
03/03/2023
"Arrived on site for a refrigerator that is not making ice and has lights out in the refrigerator and freezer sections. Inspected unit and work area. Found both upper lights in the refrigerator and freezer lights flickering. Ran the unit through diagnostics and checked the ice level sensor, ice box fan, and ice box thermistor. All checked good. Found temperatures within range of the unit. Ran through an icemaker harvest and fell and found almost no water inside of the icemaker so ice did not dump. Was able to fill the icemaker in service test number 45. Ran through icemaker error codes in test 56 and found an E5 indicating a bad ice maker thermistor. I did explain to the customer that because the temperatures in the freezer and refrigerator were at proper temperatures, the issue would either be with the icemaker or control. I explained there is no way to determine this but that the ice maker are the most common failure. Went to replace parts and found both parts had not been ordered due to them being out of stock. ; ordrng 1 W11579560 (Icemaker) and 1 W10695459 (Freezer module)"
We serviced a
SAMSUNG DRYER
Model DV48J7770EP/A2
Near Austin, TX 78717
Kimo
Job Details:
03/03/2023
Arrived onsite for a dryer that is making a squirreling noise when in use at times. Upon inspection I found that the tensioner pulley was not rotating properly and would get stuck due to some damage to the inside of the pulley see photos. and cause the belt to slip past it and make the noise. Upon further inspection I found that the roller/supports at in need of replacementordrng 1 DC93-00634A (ASSY MOTOR PARTS;27 DRYER)
We serviced a
WHIRLPOOL OVEN
Model WOC95EC0AS04
Near Round Rock, TX 78664
Cliff
Job Details:
03/03/2023
Arrived on site to diagnose a microwave that is only running for 22 sec and not heating. Found magnetron thermistor at 9k ohms and it should be 27k ohms. Thermistor will need to be replaced to complete repairs. Return date set
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HV0
Near Austin, TX 78749
Scott
Job Details:
03/03/2023
Arrived on site for control issues . Found touch screen in door had failed . Un did harness . Screen would start to display then go blank . ; ordrng 1 W11186013 (Door)
We serviced a
JENN-AIR FREEZER
Model JBZFL30IGX00
Near Austin, TX 78739
Scott
Job Details:
03/03/2023
"Arrived on site for fridge job . Customer mentioned IM is not working . Found IM not harvesting . Ordering IM , fill tub, valve ,connector , perma gun . No water leaks detected at time of service. Call to set return . ; ordrng 1 W10826573 (Ice maker) and 1 W11232777 (Valve) and 1 Permagum and 1 W11365533 (Fill tube) and 1 2300868 (Connector)"
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Round Rock, TX 78681
Maurice R
Job Details:
03/03/2023
"Arrived on site for cooktop burner igniter lose. On inspection found the front left igniter is lose. Did not have the part on truck, had reschedule the customer.; ordrng 1 W11507531 (Ignitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Andice, TX 78628
Maurice R
Job Details:
03/03/2023
Arrived onsite for refrigerator not cooling. On inspection found a ice ball on the right upper corner of the evap. Ordering parts to fix the unit.; ordrng 1 W11547313 (Compressor assembly) and 1 W11504431 (Coupler) and 1 W11504416 (Coupler) and 1 W11109499 (Drier) and 1 W11504445 (Drier coupler) and 1 W11504447 (Drier coupler) and 1 W11506621 (Coupler) and 1 W11644420 (Condenser) and 1 W11506623 (Coupler) and 1 W11504432 (Coupler)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Cedar Park, TX 78613
Kimo
Job Details:
03/03/2023
"Arrived onsite for a MW that has no power. Upon inspection I found that there was good power at the wallUpon further inspection I found that the fuse on the filter board was blown. I replace the filter board and got the unit to power on. I then tested the unit and found the fuse blew again I am ordering mag, cap, diode and the transformer and returning with the interlocks to continue with the diagnostics. Office to reschedule ; ordrng 1 W10422269 (Filter board) and 1 W11545871 (TRANSFORMR) and 1 WPW10574736 (CAPACTR-MG) and 1 W11256462 (DIODE)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Manor, TX 78653
Matthew
Job Details:
03/03/2023
Arrived onsite for microwave light not functioning. Upon arrival inspected unit. Found control not sending voltage to housing. Will need control replacement. Set return for Thursday the 9th. Ordering control. Returning with bulb and housing. ; ordrng 1 W11552018 (Main board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78653
Matthew
Job Details:
03/03/2023
"Arrived onsite for refrigerator not cooling at all. Upon arrival inspected unit. Unit was unplugged. Powered unit and compressor would rattle loudly and click off. Compressor has failed internally. Ordering 2 hr sealed system repair. Ordering compressor, dryer and access valve. Unit R600 copper cap tube. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816fw2
Near Austin, TX 78717
Kimo
Job Details:
03/03/2023
"Arrived onsite to install previously diagnosed parts. Upon arrival I installed new gear case, cam, belt, inlet valve, and shield and tested unit and found unit not latching shut will end the latch and control next trip. Office to reschedule.; ordrng 1 W11307244 (LATCH) and 1 W11170319 (CNTRL-ELEC)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Granger, TX 76530
Gerry C
Job Details:
03/03/2023
"WRV986FDEM01 Arrived to inspect ice reduction issue. I found the FC would only get down to 22?F, during the entire service time. Measuring condenser temperature, I found the inlet temperature at only 115? and the front of the condenser had dropped to 81.1?, denoting loss of the compressors ability to move refrigerant as designed. Office to order sealed system service parts and contact the customer to arrange sealed system two hour return service. No leaks observed during service. ; ordrng 1 W11492867 (RC Evaporator) and 1 W10832994 (Compressor Kit) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port) and 1 2hrsSealedSystem (2 hour service)"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Georgetown, TX 78626
Gerry C
Job Details:
03/03/2023
"MVW6230HW1 Arrived to inspect no operation. I found the unit had a very acrid odor from the control area and the drain pump measured 1.7 ohms. I removed and replaced the control and pump and found the door latch had failed, so the unit could not be calibrated or tested any further due to lid position sensing failure. Returning tech will need to calibrate and complete testing. No leaks observed during service. ; ordrng 1 W11394572 (Latch Assy)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near San Marcos, TX 78666
Andrew
Job Details:
03/03/2023
"Arrived on site to test unit for squeaking noise and vibration noise. Found belt slipping and inlet valve was louder than normal. Recommend replacing valve assembly, cam and belt. Office to reschedule. ; ordrng 1 W11513255 (Valve) and 1 W11239857 (Belt) and 1 W11395618 (Capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near New Braunfels, TX 78132
Andrew
Job Details:
03/03/2023
Arrived on site to test unit for no ice production. Temps were correct in compartments. Found no restrictions in channel to ice maker compartment. Ice mold had ice. Found error E5. Thermistors in range. Spoke with Techline and advised to replace UI and icemaker. Office to reschedule. ; ordrng 1 W11578046 (UI) and 1 W11579560 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near The Hills, TX 78738
Vincent
Job Details:
03/03/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator stoped cooling. Tested unit in diagnostics and found the compressor not coming on at all. I tried replacing the Orion board but was not the correct one. Im ordering the watt inverter kit, main control and Orion. Scheduled to return on 3/09/23. No leaks where observed during service. Customer is aware if these parts dont fix the cooling issue compressor will be needed and parts are on back order.; ordrng 1 W11336586 (Orion board) and 1 W11533213 (Control kit) and 1 Watt-inverterkit (Watt-inverter kit)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78748
Scott
Job Details:
03/03/2023
"Arrived on site for washer leaving load very wet . Found basket moving around in tub slightly . Ran test wash and sounding loud in spin . Ordering gearcase , hub , wash plate , cam . Call to set return . No water leaks detected ; ordrng 1 W10834890 (Wash plate)"
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW08
Near Lampasas, TX 76550
Tyler
Job Details:
03/03/2023
Arrived on site for refrigerator not shutting left side fc door properly. Upon arrival confirmed issue and found left side door gasket wrapped outward and catching on rc door. Tried reshaping gasket but found gasket was pulled to tightly in liner and wouldnt realign. Ordering new door for repairs and will need office to reschedule once availability of parts is known.; ordrng 1 W11108865 (Fc Door)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78745
Luis
Job Details:
03/03/2023
"Arrived on site. Unit powered on compressor not running diagnosed a defective compressor checked for leaks found uv dye on evaporator found hard bend almost crimped closed suction line called tech support sent pictures will continue with repairs. Ordering compressor,evaporator and drier. SR#7735863981; ordrng 1 W10507884 (Compressor) and 1 W11256565 (Evaporator) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV00
Near Austin, TX 78704
Luis
Job Details:
03/03/2023
Arrived on site for odor issues. Removed compressor cover found brown residue in drain pan causing foul odor while condenser fan runs. Ordering a new drain pan; ordrng 1 WPW10655367 (Drain pan)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Kyle, TX 78640
Andrey
Job Details:
03/03/2023
"Arrived on site to test unit for not latching, tested unit found strike broke causing unit not to latch, ordering strike office to reschedule ; ordrng 1 W11457841 (Strike)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78633
David Z
Job Details:
03/03/2023
"Arrived on site to diagnose refrigerator that is making noise when RC door is opened and closed. Customer says noise sounds like something is struggling. Tested unit and found the damper motor is surging and making noise, not opening or closing smoothly at all. Ordering damper to resolve. Return visit set for 3/8, early am needed. ; ordrng 1 W11164593 (Damper)"
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Uhland, TX 78640
Andrey
Job Details:
03/03/2023
"Arrived on site to install previously diagnosed micro computer, replaced part and tested F27 error code still present, inspected air trap and pressure sensor, all in good working order, attempted to clear error code but system would not, called tech line to diagnose further per tech line since the code is not clearing the system is still acting as like there is a problem, recommend replacing the UI display board, ordering part and additional parts to ensure completion office to reschedule ; ordrng 1 W11475812 (UI display board) and 1 WPW10448876 (Pressure sensor) and 1 W11252474 (Pressure hose) and 1 WPW10730972 (Drain pump)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near New Braunfels, TX 78132
Leonardo
Job Details:
03/03/2023
Arrived on site to test unit for gas smell on the right rear burner. Test unit and couldnt get a reading. Will need to replace manifold and tubing for right rear burner. Office to reschedule ; ordrng 1 W11167099 (Right rear tubing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Paul
Job Details:
03/03/2023
Arrived onsite for a refrigerator that ice goes everywhere when dispensing it. I found the ice chute not staying clipped on. Ordering WPW10435760 GUIDE-ICE. RS for Thu 3/9.; ordrng 1 WPW10435760 (GUIDE-ICE)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Georgetown, TX 78628
Maurice R
Job Details:
03/03/2023
Arrived onsite to install previously diagnosed parts. I installed the left RC and switched all the components out. Removed the water valve and replaced the tube to the icemaker due to a tear in the fill tube for the icemaker. Tested unit and operating as designed. Went to install the right RC gasket and I had the wrong gasket. No water leaks detected during service ; ordrng 1 W10830274 (RC gasket)
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Killeen, TX 76549
Jonathan M
Job Details:
03/03/2023
Arrived on site for refrigerator that is not cooling. Inspected unit in orange area. Did confirm customers complaint and found all fans running. Found no frost pattern on the evaporator. Check behind the unit and found the compressor running. Took an amp draw off the compressor and found that compressor pulling .6 A up to .656 A. Found the compressor hot to touch and 80? inside of the freezer and refrigerator compartments. Ordering all sealed system components and the office will need to contact the customer about a return date due to limited parts availability. Please schedule service for at least two hours on the return trip.; ordrng 1 W11580057 (Compressor) and 1 W11546692 (Evaporator) and 1 W11504449 (Cap tube to evaporator coupler) and 1 W11506619 (Suction line to evap coupler) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600 KIT) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Round Rock, TX 78664
Cliff
Job Details:
03/03/2023
Freezer frozen shut and service cannot be performed today. Office to reschedule for soonest availible appointment. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Leander, TX 78641
Kimo
Job Details:
03/03/2023
Arrived onsite to install previously diagnosed parts upon arrival I installed the new controls and console. And tested unit and found nothing change. I am ordering the heating elements for the lower oven and return with the thermistor one 07/03/23; ordrng 1 W11545804 (ELMNT-BAKE) and 1 WPW10260252 (ELMNT-BROL)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near West, TX 76691
Jonathan M
Job Details:
03/02/2023
"Arrived on site for a dryer that wont start. Inspected unit and work area. Tested the unit in the unit turned on and operated as designed. The customer advised that the unit sometimes wont turn on and sometimes will turn on but will turn itself off. She advised that when the unit turns itself off she can open and close the door and the unit will start again. She also advised that the unit timer seems to advance pass the opposition and will continue to dry her clothes unless if she keeps the door open. Check voltage to the unit and found proper voltage. I did replace the timer due to the timer continuing to advance regardless of if it was in the office session. Did explain to the customer that the issue she may be experiencing may be due to her voltage and that when he unit is running, it is vibrating and may cause her plug to wiggle in the outlet and lose voltage from time to time. The unit was heating and tumbling and doing everything the dryer was supposed to do. Did advise the customer if any other issues persist that she will need to check her electrical supply. Call complete."