We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Joe Z
Job Details: 03/28/2023
"Arrived on site for oven too cold. Upon arrival customer stated that an inspector used a laser pointer thermometer to test unit. I test unit by preheating oven to 350. Unit reached 350. Reading on thermocouple reads 465. Began he cycling and got 312, 351, 331 avg. calibrated unit and retest cycles. Got 327, 369, avg 348. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manor, TX 78653
Joe Z
Job Details: 03/28/2023
Arrived on site for frost build up in Freezer. Upon arrival inspected unit and found frost build up around FC door. Found that about 12 of gasket is not formed correctly causing door to not seal. Formed the gasket correctly. Test unit and door now seals correctly. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Elgin, TX 78621
Joe Z
Job Details: 03/28/2023
Arrived on site for adhesive on glass coming off. Upon arrival inspected unit and found glass is not secured to top. Need to replace cooktop. Replaced cooktop W11175876. Unit is operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near New Braunfels, TX 78132
Andrey
Job Details: 03/28/2023
"Arrived onsite to test unit for no power, tested unit found wires shorted in terminal block, removed burnt wires, secured wires properly, tested unit, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW4
Near Santa Clara, TX 78124
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for loud scraping noise, tested unit found that the shift actuator was not disengaging properly causing the cam to grind off, replaced cam, belt and shift actuator and test, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model JJW8630CAB
Near Marion, TX 78124
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for safety concern, customer stated that broil element came on and would not go off, the had to turn breaker off, turned breaker on and found broiler turned on by it self, stuck relay on control, UI is completely black, called safety to present my findings, do to age of this unit and parts are no longer whirlpool will not cover any further repairs SR#7735975240, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Seguin, TX 78155
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for washer out of balance, tested unit found failed suspension, basket extremely bouncy, replaced suspension and tested unit is now stable but belt is squeaking, inspected under unit found loose belt, replaced belt and cam from job 373234, tested unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Seguin, TX 78155
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for leaving clothes wet at end of cycle and not filling with water properly, tested unit in diagnostics found that water valve in not letting cold water through and motor is not engaging just buzzing, replaced failed capacitor, removed water line and found it completely restricted, cleaned out valve filter, ran diagnostics cycle and it now passed, advised customer to monitor if issues still persist, then would recommend returning with water valve and control, unit is running as designed, no leak detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Canyon Lake, TX 78130
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for constantly draining. Found error f8e1(no/long fill) and f8e3(over flow condition). Found valances opening and closing as designed. Replaced control for faulty water level switch. Replaced valve as a precautionary. Calibrated unit and completed diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for condensation build up in RC and ice building up in FC. Found drain tube was frozen over. Removed ice back frost build up. Found separation on bottom right corner between liner and cabinet. Documented with whirlpool and unit was sent for review. SR#7736055072
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for rattling sound. Ran unit empty and with damp towels. Documented findings with Techline and no parts replacement recommended at this time. Job complete. SR#7736050545
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near China Spring, TX 76633
Jonathan M
Job Details: 03/28/2023
Arrived on site for a washing machine that will not turn on. Inspected unit and work area. Did confirm the customers complaint and check voltage at the control. Found only 25 V going to the control. Checked the outlet and found proper voltage and polarity. Checked voltage through the filter and found proper voltage on both sides. Spoke to SW and was advised to go ahead and replace the filter anyway. Replaced the filter and tested the unit. Found 120 V going to the Control but the Control not lighting up or attempting to send voltage anywhere. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near China Spring, TX 76633
Jonathan M
Job Details: 03/28/2023
Arrived on site for a dishwasher that had something burn inside of the dishwasher. Inspected unit and work area. The customer advised that the float assembly had completely come loose inside of the dishwasher and had burned on his heater. Did confirm the customers complaint. Replaced the float assembly and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near The Hills, TX 78738
Luis
Job Details: 03/28/2023
"Arrived on site for no,ice. Forced cycle diagnosed a defective icemaker,removed icemaker,line not frozen installed new icemaker ran harvest test passed icemaker filled with water."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78738
Luis
Job Details: 03/28/2023
"Arrived on site. Found water dripping from drain,removed evaporator cover ran wire lead through drain,drain cleared added water into drain water draining correctly no charge due to wrong diagnosis."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Austin, TX 78748
Luis
Job Details: 03/28/2023
"Arrived on site for no cool in fresh food section. Found ice blockage in return vents,found large gap on left side corner of fresh food gasket need reaching cabinet and large gap between bottom flange and cabinet. Added adhesive to cabinet liner gap,added washer to raise fresh food door checked door seals good. ; used 1 W10841140 (Adhesive) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78747
Luis
Job Details: 03/28/2023
"Arrived on site for not dispensing water or making ice. Diagnosed a frozen tank due to air leaking between fan scroll and tower. Added sealer to gaps defrosted water tank ran diagnostics,icemaker passed harvest and fill ran water dispenser passed. ; used 1 212643 (Sealer) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Austin, TX 78704
Luis
Job Details: 03/28/2023
"Arrived on site for noise complaint. Ran diagnostics compressor and condenser fan powered on no odd noise,ran evaporator fan test no odd noise,ran damper test no odd noise,found left hinge cover meeting cabinet enclosure and right side not touching,adjusted right side to match left. Ran unit through a normal cycle compressor and fans running no odd noise. Advised customer if noise reoccurs to pull unit out from enclosure to clear cabinets and raise unit to prevent hinge covers from interfering with cabinet."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15PDXZS0
Near Liberty Hill, TX 78642
Gerry C
Job Details: 03/28/2023
"GI15PDXZS0 Arrived to inspect no cool and instal previously diagnosed and ordered parts. I verified the unit would not cool as designed and there was very little heat developed at the inlet to the condenser. Static system pressures were 72/72 and when the compressor was engaged and ran for five minutes, low was 57 and high 76. Engaging the harvest solenoid and valve caused the pressures to nearly equalize at 71 and 75. During testing of the sealed system, the current ranged between 2.5 and 2.8 amps and steadily rose with heat. The high side discharge only became somewhat elevated in temperature. I ceased testing, recovered and charged the system to 120 psi N and bubble tested exposed joints and components. Initially, it appeared there was a leak, as it took over five minutes to charge to pressure, but after the system finally settled, it ultimately held and I found no leaks within the entire systems joints or plate electrostatic welds. Due to readings and other indicators, I suspect the system was excessively charged and the compressor failed internally, when the cleaning cycle and short circuiting of the refrigeration loop occurred. I removed and replaced the compressor and tested. 410 H/M mic. and charged. The unit operated as designed and was producing a slab. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2023
Arrived onsite and tested unit for function. Found all operating as designed with saved f5e2 error but no ongoing failures. Latch operating as designed. Fill valves operating properly all other base functions in order. Advised customer on findings unit is operating as designed.
We serviced a
WHIRLPOOL RANGE
Model JDRP548HL00
Near Austin, TX 78703
Scott
Job Details: 03/28/2023
Arrived on site site for oven not reaching temp. Talked to builder and said inspector said 30 inch oven not getting up to preheat temps and 18 inch not heating at all . Ran temp checks on both ovens . Both oven preheating properly . Couldnt duplicate any errors at this time . Burner tops functioning normally . No gas leaks detected at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2023
Arrived onsite for not able to spin and determined failed capacitor causing basket speed fault error. Replaced the capacitor. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Hutto, TX 78634
Wesley
Job Details: 03/28/2023
Arrived on site to diagnose a leak and found unit had leaked once from an oversudsing issue. Unit is now operating as designed. All checks good. No leaking at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Hutto, TX 78634
Wesley
Job Details: 03/28/2023
Arrived onsite and found unit operating with clogged wash arms and failed sump and motor. Replaced sump and motor. And replaced wash arms. And Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Killeen, TX 76541
Tyler
Job Details: 03/28/2023
Arrived on site for washer needing previously diagnosed capacitor. Upon arrival reconfirmed issue and installed required part. Reassembled and tested unit. Found no leaks and washer working as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2023
Arrived onsite and found smart valve leaking into burner manifold while in standby. Replaced the valve. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Austin, TX 78756
Scott
Job Details: 03/28/2023
Arrived on site for ice machine making too much ice . Ran diagnostics. No error codes . Found bin thermistor reading 5k buried in ice . Replaced thermistor. . Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Killeen, TX 76542
Tyler
Job Details: 03/28/2023
"Arrived on site for washer filling, draining, and stopping cycle and saying complete. Upon arrival conf8rmed isue and found f7e1 in diagnostics. After further testing I found capacitor failing. Replaced it then reassembled and tested unit. Found no leaks and unit working as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Georgetown, TX 78633
Lou
Job Details: 03/28/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the dispenser failure, I removed and replaced the dispenser and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Georgetown, TX 78628
Maurice R
Job Details: 03/28/2023
Arrived onsite for dishwasher not draining. On inspection found error F9E1. Ran the unit in diagnostics mode and it finished with no issues I ran again and the drain pump was very hot to the touch. Replaced the drain pump and ran the unit again.it finished the cycle and the drain pump was warm to the touch. I think the drain was over heating and shutting down. I cleared the error message and informed the customer if they see the error message it is new. No water leaks detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Leander, TX 78641
Kimo
Job Details: 03/28/2023
"Arrived onsite for a refrigerator that is making a rattling noise when its running, at times. Upon arrival the refrigerator was running but there was no rattle. I checked the damper and found that it did not rattle when opening and closing. I checked the compressor when it kicks on and it was normal so was the fan. I checked the evaporator fan and found the same. I leveled the unit. Unit operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Volente, TX 78641
Kimo
Job Details: 03/28/2023
Arrived onsite for safety call on a oven. But the customer was not home. Attempted to connected customer and could not we left as VM and the I waited 10-15mins but the customer did not show or contact us. Customer will have to call to reschedule appointment
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Cedar Park, TX 78613
Vincent
Job Details: 03/28/2023
Arrived on site for refrigerator making noises when running. Inspected unit and found that the cardboard under the condenser was rattling I also installed two insulation pads on the compressor lines. Leveled unit and its now running properly. No leaks where observed during service. Job completed. ; used 2 W11553819 (Insulation) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78750
Vincent
Job Details: 03/28/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit not drying. Tested and found vent clogged and not allowing unit to have a good flow. Advised maintenance not to continue to use until vent has been checked. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78741
Matthew
Job Details: 03/28/2023
"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and powered unit. Compressor is now running and unit is cooling. Notified customer to give minimum 24 hrs for temperature to stabilize. Customer will monitor. Job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78723
Joe Z
Job Details: 03/28/2023
Arrived on site for making noise. Upon arrival test unit and hear noise coming from under machine near belt. Found cam pulley not securely mounted to splutch. Replaced cam and test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Austin, TX 78749
Kevin
Job Details: 03/28/2023
"Arrived on site and inspected washer and did not find any error code. Ran all functions in Manual diagnostic cycle and everything is working properly. Discussed water fill expectations with owner, proper detergent usage, and how to load washer to best prevent unbalanced load. Washer is operating as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Niederwald, TX 78640
Kevin
Job Details: 03/28/2023
"Arrived on site and found fresh food door gaskets are torn, replaced both, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Kyle, TX 78640
Kevin
Job Details: 03/28/2023
"Arrived on site and found gear case is leaking oil, replaced gear case, belt, cam kit, actuator. After repair confirmed operation by running a calibration cycle and then an automatic test cycle, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Uhland, TX 78640
Kevin
Job Details: 03/28/2023
"Arrived on site and found washer will fill and drain but will not agitate or spin. Found capacitor has failed and after replacing it washer is now working properly, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for center burner consistently clicking when ignited. Found harness not set on valve properly. Adjusted harness and unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for acting erratic and console powering off. Replaced faulty console and advised customer to download app and connect unit to WiFi for updates. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRB08
Near San Marcos, TX 78666
Andrew
Job Details: 03/28/2023
Arrived on site to test unit for frost build up in FC. Adjusted top hinge and formed gaskets with heat gun. Advised to allow gaskets to settle for proper seal. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Seguin, TX 78155
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for Tripping breaker, tested unit found outlet has proper power disconnected control and powered on unit, breaker is not tripping, replaced control, unit power on but loud noise from magnetron replaced cap, mag and diode as well, unit is now running as designed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Austin, TX 78726
Wesley
Job Details: 03/28/2023
Arrived onsite and found unit with sump leak and intermittently low voltage shock from the console area. sr7735998181Reported findings to safety. No repair authorization provided. Customer advised to reach out to customer care for non repair solution.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Austin, TX 78730
Scott
Job Details: 03/28/2023
"Arrived on site for washer not spinning load out , bleach dispenser leaking ,and unit just started not filling . Ran diagnostics got error codes 5-4, 2-1,8-1. Found bleach dispenser turned around facing outward , turned part back into place . Cold water valve not dispensing and during agitate and spin making loud rattling noise . Found oil leaking from gearcase . / ordrng 1 W11165546 and 1 Slider and 1 Gearcase"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78731
Scott
Job Details: 03/28/2023
"Arrived on site for icemaker and water not dispensing or when dispensing is erratic , lights are not coming on when door is open . Found ice building up around ice box , ice maker not working . Dispenser would sometimes dispense water and all interior lights are out . Also unit is showing door open icon when doors are shut . Found water had leaked into pantry control and shorter ui and harness is corroded thru. Unplugged pantry door . Lights are now operating,dispenser is still erratic. ordrng 1 W10815669 (Pantry) and 1 WPW10769076 (Ui control)"
We serviced a
LG WASHER
Model WM3770HVA
Near Georgetown, TX 78628
Lou
Job Details: 03/28/2023
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the unit leaked on both sides of the unit, more so on the right side today. I found water on the floor under the unit and on the left side. I removed the top cover and rear cover and placed the unit in diagnostics and tested. Once the tub had filled, I paused testing and inspected the unit. I did not find any leaks, but I found water under and around the drain pump. I advanced testing to the drain pump and monitored the pump and found water slowly dripping from the drain hose near the pump. I allowed the water to fully drain and stopped testing. Removed the front panel and inspected the drain hose and found a pin sized hole in the hose (photo). Also found the drain pump struggling to pump the water. ordrng 1 5215ER2002G (Drain hose)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Waco, TX 76708
Jonathan M
Job Details: 03/28/2023
"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer had the unit unplugged and water valves. Turned off to the unit. Turn the water valves on and found a leak at the valve stem at the wall. Fixed the hose fitting And tested the unit. Found water flooding on the floor as soon as waters began to fill inside of the unit. ; ordrng 1 WP353244 (Pressure hose)"
We serviced a
FRIGIDAIRE OVEN
Model PLEB30S9FCD
Near Round Rock, TX 78664
Vincent
Job Details: 03/28/2023
"Arrived on site for wall oven. Inspected unit and work area. Tested thermal switch and tested good. Tested heating elements and tested good. Found good voltage to the unit. Control board is not working properly and would need to be replaced. ordrng 1 316462839 (Control)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Burnet, TX 78611
Gerry C
Job Details: 03/28/2023
"KUIX535HPS01 Arrived to inspect no ice. Initial inspection showed the reservoir cap tube leaking at about one drop per second and may have been the cause for ice production issues. Service mode showed all functions present and the sealed system was cooling well. I allowed the unit to attempt to produce a slab and the first one was very thin and consequently irregular, most had melted prior to reaching the cutter grid. The second slab was malformed. Thermal views of the high side of the system looked good at the condenser entry point, but the second through bottom rows had all declined into the 90s and denotes lost compressor efficiency and ability to move refrigerant as required. The unit will require a compressor, non-dye drier and service port. Office to schedule for ice machine sealed system service. No leaks observed during service. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator Plate) and 1 W10843121 (Non-uv Drier) and 1 W10913906 (Access Port)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB06
Near San Marcos, TX 78666
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for no water and ice, tested unit found broken filter housing, customer also wanted check out the lights, found failed RC and FC light modules,; ordrng 1 WPW10515058 (RC light module) and 1 WPW10515057 (FC light module)"
We serviced a
KENMORE REFRIGERATOR
Model 106.5110211
Near Georgetown, TX 78633
Maurice R
Job Details: 03/28/2023
Arrived onsite for refrigerator door not closing. On inspection found the rc door bottom cam bushing were gone causing the door not to close correctly. I found on the rc door the gasket is not making good contact to the chassis of the unit. The cam may fix that issue so informed the customer of the gap that I found. We will revisit after the cam is installed to see if it resolved the gap in the door. ordrng 1 W11311685 (Door cam)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Round Rock, TX 78681
Kimo
Job Details: 03/28/2023
Arrived onsite for a DW that is not washing dishes. Upon inspection I found the the sump&motor would not run in any mode. I ordered the sump&motor. Office to reschedule. Office to reschedule. When we receive part from supplier ; ordrng 1 W11416362 (PUMP&MOTOR)
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Austin, TX 78703
Matthew
Job Details: 03/28/2023
"Arrived onsite for center front burner not igniting properly. Tested unit and ignition was intermittent. Electrodes tip was extended and ceramic is cracked. Ordering Burner, cap, orifice and igniter. Office to reschedule.; ordrng 2 W11084065 (Burner head)s and 1 W10876260 (Igniter center front) and 1 W10826753 (Center front office holder) and 1 W10910375 (Caps)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Leander, TX 78641
Kimo
Job Details: 03/28/2023
Arrived onsite for a range that is showing F2 E1. Upon inspection I found that the code did not show right away due to the unit being unplugged before I got there but after a while it showed I found in the service manual that this means that there is most likely a shorted key on the pad. I am ordering the control and have the office schedule return when we receive parts. ; ordrng 1 W11620481 (CNTRL-ELEC)
We serviced a
WHIRLPOOL COOKTOP
Model KCGS950ESS05
Near Leander, TX 78641
Kimo
Job Details: 03/28/2023
"Arrived onsite for a cooktop that continues to click after its been lit. Upon arrival I found this to be true as the customer demonstrated it to me that all burners did the same thing. I replace the spark module and tested unit and found no change. I am ordering mani harness, switch harness, and another spark module. Job complete ; ordrng 1 W10577591 (HARNS-WIRE) and 1 W10619016 (Switch harness) and 1 WPW10475150 (MODULE-SPK)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/28/2023
Arrived on site for dishwasher not dispensing water. On inspection found that water is running to the valve but does not being dispense water into the unit. Ordering vavle pump assembly and control board. Error f7e2. No water leaks detected.; ordrng 1 W11460946 (Pump assembly) and 1 W11629914 (Control board) and 1 W11434044 (Inlet valve)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MW0
Near Fort Hood, TX 76544
Tyler
Job Details: 03/28/2023
Arrived on site for range leaking gas and not turning range on. Upon arrival confirmed issue. After further inspection found oven igniter working as designed but no gas was getting to valve due to large krimp in gas pipe between regulator and oven valve. Rescheduled customer complete repairs with new oven valve w11590251 and gas tubing W10512963.; schdld next appmnt for 4/3 MON !
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/28/2023
Arrived on site for washer randomly turning on. Upon arrival confirmed issue and found f9e1 & f1e1 in diagnostics. Upon further inspection found drain motor at 20.5 ohms from ACU. Found pressure hose disconnected wouldnt shut of ACU during drain activity. Called techline and spoke with Travis(1st)/Chris(2nd) sr#7736050831. Replaced ACU from first techline recommendation and found pressure sensor in new ACU faulty and ACU defective during reassembly and tests. Removed control and reinstalled previous control. Spoke with techline second time and they instructed they would reach out to customer or Tg within 3-5 business days on how to proceed. Gave customer sr# in case of questions for whirlpool ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Buda, TX 78610
Kevin
Job Details: 03/28/2023
"Arrived on site and found refrigerator has power but is not running, spoke either techline and they recommended replacing door ui. 7736053522; ordrng 1 W10740218 (Keyboard UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Manor, TX 78653
Joe Z
Job Details: 03/28/2023
Arrived on site to install previous ordered parts installed upper cover assembly WPW10463648. Found also needed middle cover assembly. Ordering cover assembly. Office to reschedule ; ordrng 1 WPW10463650 (Middle cover assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Manor, TX 78653
Joe Z
Job Details: 03/28/2023
"Arrived onsite for both sections not cooling. Upon arrival inspected unit and found hot in both boxes. Compressor is running. Evaporator has small ball of ice on top right corner. Need sealed system repair. This is a r134a unit. Ordering nitrogen, compressor, evaporator, access valve, and hv drier. Office to reschedule ; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 W10836706 (Evaporator)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Burnet, TX 78611
Gerry C
Job Details: 03/28/2023
"MEDC465HW0 Arrived to inspect breaker tripping. I verified that anytime the timer was set to anything but off, the GFI 240VAC breaker would immediately trip. Resistance could be read through N-L1 at 2.671 Kohm in wrinkle control and timed settings, with Mohms read in the sensor dry section. Intra-circuit, the motor showed both coils with a cumulative 1.9 ohms. I verified no wiring or connector issues, nor any other shorting issues. I contacted the MFG tech assist file# 7736054858 and advised tech Derek of my findings, and to verify the readings found through the various timer settings. Tech verified there should be no ohms and agreed that the timer should be replaced. ; ordrng 1 WPW10185992 (Timer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78734
Kevin
Job Details: 03/28/2023
"Arrived on site and found in spin cycle basket wobbles, attempted to inspected hub but washplate is seized. Will need to new one to diagnose further. Gearcase shaft may also be worn down.; ordrng 1 W10752283 (Wash plate)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near New Braunfels, TX 78132
Andrey
Job Details: 03/28/2023
"Arrived on site to test unit for not starting, customer stated that I was supposed to provide a return authorization, advised customer that we do not do this and to call Lowes and see if they want to take it back, tested unit and found unit has water and will not drain but pump is running, replaced control and will need to order drain pump to fix issue, ordering parts, scheduled customer for 4/4 but she would want to get it done asap, ; ordrng 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near New Braunfels, TX 78130
Andrew
Job Details: 03/28/2023
Techline recommending placing a bunch or permagum around and in notch where fill tube enters ice maker compartment. SR#7735918301; ordrng 2 212643 (Permagum)s
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 03/28/2023
Arrived on site and replaced previously diagnosed door. Needing 5/16-1/4 coupler. Office to reshedule. ; ordrng 2 WP4373559 (5/16-1/4)s
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNZS0
Near Iredell, TX 76649
Jonathan M
Job Details: 03/28/2023
"Arrived on site for an ice machine that is still not making ice. Inspected unit and work area. The customer advised that the unit stopped making ice again and has been flashing to max ice and on and off lights. Tested the unit on a maxi setting and found the unit fill, recirculate, harvest, and start a new cycle without indicating a harvest failure. I called whirlpool Tech line and spoke to Rich SR# 7735835310. He advised that because of whats already been replaced on this unit, the only thing he can advise to replace at this time would be the main wire harness that connects onto the pump harness and control. Spoke to JC and was advised to replace the pump harness and wear a harness together. Sat through another icemaking cycle and found the unit harvest and then start making a new batch as well. Advise the customer to keep an eye on the unit and to call back if their issues cease. Ordering the main wire harness and rescheduled the customer to 4/4. ; ordrng 1 W11123917 (Main Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Hutto, TX 78634
Wesley
Job Details: 03/28/2023
Arrived onsite for condensation and icemaker failure. and found unit with torn right door fridge gasket. Ordering gasket to repair. Icemaker will not run a test cycle. Ordering icemaker to repair. ; ordrng 1 W11455232 (Icemaker) and 1 W11456682 (Gasket)
We serviced a
WHIRLPOOL FREEZER
Model WZC5216LW0
Near Leander, TX 78641
Kimo
Job Details: 03/28/2023
"Arrived onsite for freeze that trips the gfci/breaker every couple of hours or so. Upon arrival I found that the compressor was not running but when it did I performed a amp test and found the unit pulling .55 amps (r600)I contacted techline and spoke with Derick by the time I got back to the unit the compressor had turned off too soon, through speaking with Derek I found that the pilot lights where not lit and because I was looking at the lights I found that the unit was set to refrigerator I set the unit to freezer and found that the compressor saturated running and the red light came on and I double checked and found it .58 amps but the entire time I was there the gfci or breaker didnt trip. I was determined that the inverter may be the issue with the gfci tripping. I ordered the inverter and as I was leaving the customer had me switch the settings back to refrigerator because that where he wanted it set at Sr#7736051716. Inverter ordered office to reschedule.; ordrng 1 W11598145 (INVRTR-BOX)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Pflugerville, TX 78660
Wesley
Job Details: 03/28/2023
Arrived onsite and found unit operating with intermittent cooling function and other symptoms indicating control failure. Intermittent loss of water dispenser function even when unit is warm. Discussed symptoms with customer to verifying findings. Ordering control and ui to repair. ; ordrng 1 W11035841 (Control) and 2 W10280386 (Thermistor)s and 1 WPW10758681 (User interface) and 1 W10280385 (Thermistor)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near San Marcos, TX 78666
Andrew
Job Details: 03/28/2023
Arrived on site and replaced previously diagnosed drain pump and control. Latch now not recognizing lid is closed. Part was a run without. Needing latch to fix issue office to reschedule asap. ; O-emld tckt
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Manor, TX 78653
Leonardo
Job Details: 03/27/2023
Arrived on site to test unit for unit giving error codes. Did a hard reset on boards test unit and both ovens working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Leonardo
Job Details: 03/27/2023
Arrived on site to test unit for unit tripping breaker when using oven. Checked all wires and no short. Called Techline and replaced bake element per Techline. Test unit and unit still tripped breaker.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Dripping Springs, TX 78620
Andrey
Job Details: 03/27/2023
"Arrived on site to test unit for not cooling, tested unit found FC fan not running, removed deli UI and found it full of water, molex connectors corroded and broken off, led lights are very dim, do to all of these issues, gave customer the disclaimer to read, customer will not be going forward with repairs,
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506ESS01
Near Austin, TX 78739
Luis
Job Details: 03/27/2023
"Arrived on site for a refrigerant leak in fresh food evaporator. Pressure reading in a vacuum oil on evaporator coil,removed evaporator,brazed suction line while installed cap tube to inlet of evaporator cap tube broke at liner wall. Found corrosion in insulation that caused cap tube to break due to movement took pictures sent pictures to tech support per tech support and whirlpool will contact customer Sr#7736041832"
We serviced a
GE COOKTOP
Model jgp5036sl1ss
Near Salado, TX 76571
David Z
Job Details: 03/27/2023
Arrived on site to diagnose cooktop with 2 non functioning burners. Tested unit and could not hear any gas coming from the 2 affected burners. Removed caps and heads and found the orifices clogged from baking soda cleaning. Removed orifices and cleaned them out. Reinstalled and tested. Verified all burners working as designed. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model n/a
Near Leander, TX 78641
Vincent
Job Details: 03/27/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer stayed locked and did not drain. Error code F21 was displayed when I arrived. Ran diagnostics and unit was not draining due to a pump that had failed.Used shop vac to remove water remaining and replaced pump. Tested unit and its now operating as designed. No leaks from unit observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Vincent
Job Details: 03/27/2023
Arrived on site to install wash motor. Inspected unit and work area. Gained access to to remove old sump and install new one. Tested and unit is now operating as designed. No leaks wher observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
Paul
Job Details: 03/27/2023
Arrived onsite for a refrigerator not making ice. On arrival the customer stated the bin was almost full yesterday and its been making ice since. I checked the bucket and found it half full but the customer stated they had been using ice today. I found where the icemaker had just gone thru a harvest and filled with a this layer of ice across the cubes in the mold. I found the RC at 37 degrees set point temperature. I found the FC only at 14 degrees and not getting any lower. I found the front of the coils covered with lint. I removed the lint and when I turned the cooling on I could hear a knocking noise from the condenser fan.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 03/27/2023
KRFC704FPS05 Arrived for door replacement. I removed and replaced the door and tested. The unit operated as designed and the replacement door was free from defect. No leaks observed during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Spicewood, TX 78669
Luis
Job Details: 03/27/2023
"Arrived on site for light issues. Found defective upper led module,replaced defective led module,all leds working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Lakeway, TX 78738
Luis
Job Details: 03/27/2023
"Arrived on site. Removed fresh food evaporator cover oil on evaporator,found corrosion on heat exchanger lines,pierced low side pressure reading in a vacuum diagnosed a leak in the system. Removed the evaporator due to oil on evaporator,during installation of evaporator found broken cap tube at liner called tech support sent multiple pictures to tech support. Whirlpool will contact customer Sr#7736036732"
We serviced a
SAMSUNG DRYER
Model DV42H5200EF/A3 02
Near Leander, TX 78641
Kimo
Job Details: 03/27/2023
Arrived onsite for a dryer tat is making a squeak when in use. Upon inspection I found that one roller head come loose off of is dealing and the idler pulley did the same. I installed the new parts and tested unit several times and found unit operating as designed and no noise.
We serviced a
KENMORE WASHER
Model 796.4148241
Near Austin, TX 78738
Kevin
Job Details: 03/27/2023
"Arrived on site and inspected washer and found noise customer is experiencing is bearing failure. Repair would not be cost-effective
We serviced a
WHIRLPOOL DISHWASHER
Model DU850SWPB3
Near Killeen, TX 76549
Tyler
Job Details: 03/27/2023
Arrived on site for dishwasher not draining. Upon arrival confirmed issue. Found windings to motor opening and unit wouldnt properly agitate or drain water properly Need findings reported to ahw. Call complete
We serviced a
GE REFRIGERATOR
Model GYE18JSLGFSS
Near Austin, TX 78734
Luis
Job Details: 03/27/2023
"Arrived on site for no cool. Found cool air in freezer compressor and fans running diagnosed a sealed system issue unit would need a new evaporator and compressor,evaporator no eta on part
We serviced a
KITCHENAID OVEN
Model KEBC276KBL0
Near Wimberley, TX 78676
Andrew
Job Details: 03/27/2023
Arrived on site to test unit for elements not shutting off. Turned power on unit and elements did not automatically engage. Heated to 350 and found elements staying on. Relay on control is faulty. Recommended replacing element
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near McGregor, TX 76657
Jonathan M
Job Details: 03/27/2023
Arrived on site for refrigerator. That is not cooling. Inspected unit and work area. Found unit plugged in and the lights on but the compressor not running.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Buda, TX 78610
Leonardo
Job Details: 03/27/2023
Arrived on site to test unit for unit sparking. Test unit and found shorted magnetron diode and capacitor. Called safet File#7736005153
We serviced a
GE OVEN
Model JK5500SF6SS
Near West Lake Hills, TX 78746
Scott
Job Details: 03/27/2023
"Arrived on site for oven flashing lower fan error code . Tested and found blower motor resistance high . Replaced motor . Ran both oven and preheated oven. All checked good no error codes .
We serviced a
JENN-AIR OVEN
Model JJW2430DS01
Near Austin, TX 78704
Joe Z
Job Details: 03/27/2023
"Arrived on site for F2-E1 error code. Upon arrival found UI not responding. Shut off power to the oven. Restored power to cycle power from control and console after 10 minuets. Issue still present for F2-E1 stuck. / shorted key. Need to replace console. Replaced console and test unit by preheating oven to 350. Unit is operating as designed. Job complete.
We serviced a
KENMORE WASHER
Model 110.269425
Near Austin, TX 78702
Wesley
Job Details: 03/27/2023
Arrived onsite and installed previously ordered hose. Unit is now operas designed. Advised customer on findings. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AB04
Near Austin, TX 78753
Wesley
Job Details: 03/27/2023
Arrived onsite for repair of microwave oven combo. Replaced appliance manager and in line fuse. Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Austin, TX 78733
Matthew
Job Details: 03/27/2023
Arrived onsite for microwave light and fan not functioning. Upon arrival inspected unit. Tested and found fan functioning but light not functioning. Customer had replacement bulb. Replaced light and light would power on but not turn off. Found control sending constant 120 to bulb assembly. Replaced control and tested. Unit is now functioning properly. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Harker Heights, TX 76548
David Z
Job Details: 03/27/2023
"Arrived on site to diagnose refrigerator not dispensing ice. On arrival customer showed me the left door switch removed, and it had some corrosion on the center terminal. There were 2 wires broken off and trimmed from the connector, another company had worked on it prior as well and was unsuccessful. Advised the door switch not being properly wired will not get voltage to the auger motor to run it. I used coated spade terminals and reinstalled the door switch. Tested and found door switch good, and ice dispenses properly. Repair complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Belton, TX 76513
David Z
Job Details: 03/27/2023
"Arrived on site to diagnose washer that was making a screaming noise when in use. Ran unit and confirmed a screaming coming from the inlet valve cold side. Provided estimate for new inlet valve. Replaced valve and tested. Verified all working as designed and no leaks present.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Leander, TX 78641
Paul
Job Details: 03/27/2023
Arrived onsite for a dishwasher that leaks at the front left and right corners of the door at the bottom. I found the float switch nut loose causing the leak. I tightened the nut and tested the machine. There were no other water leaks present at the time of service. I advised the customer to have a dishwasher pan installed under the machine and to bring the floor up level with the kitchen floor before installing the pan. The wood floor stops at the front of the dishwasher and the machine is setting on the house slab. I explained that if there was ever a leak it could damage the floors and the island wood if this was not done.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Round Rock, TX 78681
Paul
Job Details: 03/27/2023
Arrived onsite for a washer making a grinding noise. I found the cam pulley nut had backed off allowing the pulley to rub the belt cover. I remounted the pulley and nut with Loctite. I tested the washer and it is working as designed. I explained to the customer to give it a try and that it would not be long before they would need the suspension replaced.