"Arrived on site to inspect dishwasher leaking water from the vent. Upon further inspection, the customer advised they ran a cycle before I arrived and when they opened the unit door to 90 degrees, water spilled onto the floor from the vent in the door. I placed the unit in diagnostics showing no error codes and then removed the outer door panel to test the unit. Once testing completed, I found the unit operating as designed. I found the small mesh gasket in the vent area in the outer door panel was not seated properly and corrected. Also found the vent motor very hot to touch and the vent wide open. I removed and replaced the vent assembly and then reset the vent operations to where it will remain closed for up to four hours after a cycle to prevent any water/condensation from leaking out of the vent. Retested and the unit continues to operate as designed and the vent is closed. I advised the customer of my repairs and adjustments. No water leaks observed at the end of service, job completed. W11649995"

"Arrived on site for customer complaint of unit not spinning and no hot water. Found wire harness at capacitor was disconnected, I connected harness to capacitor, unit tested good."

Arrived onsite for f8e4 upon further inspection ran diagnostics check float switch tray no water in tray test passed unit is working as designed no leaks observed during service

Arrived onsite for unit not cleaning dishes upon further inspection found f4e3 replaced motor& sump ran test cycles unit is working as designed no leaks observed during service

"Arrived on site to install previously diagnosed and ordered part and then diagnosed the unit fully. Per previous techs diagnosis, I removed and replaced the console and placed the unit in diagnostics and calibrated the unit. Tested in diagnostics showing error codes F7E0-loss of power, F0E4-spin limited due to water temps, and F6E3-ACU doesn't hear UI. I cleared the codes and continued with testing. When the unit got to spin cycle, I could hear the gearcase grinding. I stopped testing and tilted the unit back and found gearcase oil on the rotor, drain pump, and all four panels. Also found the rotor bolt had backed out causing the rotor to drop. I removed the rotor and found the teeth badly worn; rust on the clutch, and the slider worn as is the inside of the clutch. I attempted to remove the washplate and found it is seized to the gearcase. I advised the customer of my findings and that I wouldmhave to order parts to complete the repair. I notified the office (KC) and was advised that the customer could be scheduled for 03/17/25. I recommended the customer contact the office to schedule the time frame. I am ordering the rotor, washplate, valve and CNOTE-2 HOUR JOB. Unit was left unplugged for safety and customer advised to not use the unit to prevent further damage to the unit. RETURNING TECH TO REPLACE THE GEARCASE, SLIDER, CLUTCH, VALVE, AND POSSIBLY THE WASHPLATE-LS W11112656; ordrng 1 W10915701 (Rotor) and 1 W10902814 (Washplate) and 1 W11165546 (Valve)"

"On arrival verified complaint of unit, making intermittent small ice visual inspection of the unit today shows ice bucket is full and has proper ice u. Ice cubes are full size, not bridging. I have no signs of defect. Ran error codes and found no error codes ran harvest test and found the unit is working correctly. Ran fill test in fill valve is working correctly. Verify temps in both fridge and freezer. Ice maker fan is working correctly. No sign of excess condensation or frost.All other d c loads are working at this time job complete no parts installed"

"Arrived on site. Found evaporator thermistor has slipped from its installed location,installed and secured thermistor to line ran a normal cycle found water sensor shutting off water fill early,replaced recirculating pump again ran test working"

"WZF34X16DW10 Arrived on site for a freezer not cooling. On arrival verified issue i tried a new start device compressor turned on but evaporator didnt have any frost pattern. Ordering parts for a sealed system repair. I'm ordering compressor, evaporator, uv drier, and access valve office to reschedule for a two hour sealed system repair. Also product is in the garage!!!; ordrng 1 W11572047 (Evaporator) and 1 W11547313 (Compressor) and 1 Wpw10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Twohour (Sealed system for)"

Arrived onsite for unit sudds error upon further inspection found f9e1 long drain replaced pump w11458345 ran test cycles unit is working as designed no leaks observed during service

Arrived on site to test unit for no water dispensing. Found reservoir was frozen over. Thawed reservoir and unit is now working as designed. Advised customer to turn temp up in RC since it's not being opened much throughout the day. No parts replaced at this time. No leaks detected. Job complete.

"Arrived on site to test unit for broken glass. Upon arrival customer stated unit has only been installed for 7 months and should be in warranty. POP provided showed a delivery date of January 2024. Customer will be contacting WPL for a concession. No parts installed, job complete."

Arrived on-site for broken oven door. Found glass shattered and missing screw for the right hinge. Installed new outer door(w11754711) and informed customer that we have to order the screw and come back. Placed the door and nameplate (w10839793) in the garage and shut off the breaker. Ordering W11617225 Screw74003975 Screw for return visit. Set appointment for the 19th. ; schdld next appmnt for 3/19 WED !

"Arrived on site to inspect the unit for issues with temperature and interior cavity damage. Tested the units average temperature, which was within the acceptable range. Observed visible damage at the bottom of the interior cavity and documented it with photos. Contacted Techline, who advised that the issue will be reviewed for a possible replacement. Job complete at this time. SR#7741140013"

Arrived on site for fridge not making ice and dripping . Found ice cubes bridging and getting hung up in harvest .also found frost on fz door rails and some on fz evap cover . Ordering valve and rails fz door . No parts installed . Return set for 3/18. ; ordrng 1 W11482383 (Valve dual) and 1 W11668672 (Fz door rail)

"F8E3 MVW5430MW2 Arrived on site for washer not getting all water out of clothes. On arrival I ran diagnostic and found error code F8E3 display was acting up i couldn't run a test mode had to cancel over and over. Clients daughter called and told me that the washer would fill with water then drian then add water again. I inspected wire harness didn't see and breakers . I tested water valves and voltage were at 80 i will be ordering parts, water valve, main control, control and returning parts, just in case needed. Office to reschedule the client. ; ordrng 1 W11675701 (Control) and 1 W11735316 (Main control) and 1 W11513255 (Water valve)"

"Arrived on site to replace previously diagnosed tub, hub, agitator and rotor, replaced and tested, unit is now running as designed no leaks detected job complete installed 280146, W10820039, WPW10357576, W10381077"

"Arrived on site to diagnose refrigerator not dispensing ice. Tested unit and found some noise but no ice dispensing. Found coupler stripped on auger shaft. Cut off coupler and replaced motor and coupler. Tested unit and verified everything working as designed. Parts used - W11671282, WP63052-2."

"On arrival verified complaint of the unit not completing cycle ran diagnostic mode and found that the cold water valve is not activating correctly, it has low flow on inspection of source found that the hose is clogged with debris. Find an internal filter. Clear the filter on the hose water valve. Itself is free and clear of debris. Reconnected, waterline and ran diagnostic test again. Confirmed water flow is now correct unit is sourced from a well. Unit is now working job, complete. No parts installed."

Arrived on site for freezer thawing. Customer had to throw out entire freezer. Unit was plugged back in this morning. Since then unit is cold. Removed evaporator cover and inspected frost pattern. Looks good. Dim red light blinking on control. Verified defrost working and unit turns back on after. Order new control. No internet. Advised cusfomer office will call to schedule. ; ordrng 1 W11648650 (Control)

"Arrived on site. Adjusted brackets,fan blade and replaced extension tube noise no longer present.no one available for signature. Wpw10496649"

"Arrived on site to inspect dryer not working. Upon further inspection, I turned the drum by hand and it rotated. I plugged the unit in and attempted to test on a normal timed dry cycle and when I pressed the start button, I heard the control relay click, but nothing else happened. I tested voltage at the wall and got 249V. Tested voltage at the terminal block and got the same results. I removed the top panel and tested voltage at the control and got the same results when starting the cycle. I tested ohms to the motor at the J8-4 to J9-1 and had no continuity reading. I gained access to the motor and i removed the bare copper wire and the dark blue wire from the motor and tested resistance and found no ohms readings. I removed and replaced the motor and retested with my jumper wire at the door switch and the unit is operating as designed. I reassembled the unit and retested and unit continues ues to operate as designed. No lint observed during service, job completed. W11364931"

"Arrived on site for range tripping breaker. On arrival confirmed firmed issueand found 249 L1&2, 124 L1-n & L2-n, and 0 g-n. Found replaced w11182108 bake element, w11707155 control, amd w10856603 broil element. Found amp draw at 10 and 14 for bake and broil elements. Qllowd unit to cookto 500 in oven then reo nne ted ground wire and found unit it no longer trippingand unit heating to 500. Call complete"

"Arrived on site. Found a defective freezer door,replaced defective freezer door checked door seal good,checked operation good. W10821257"

"Arrived on-site for washer making screeching noise while in spin mode. Found no error codes. Ran in low, middle and high spin mode in diagnostics and couldn't replicate the noise. No oil on rotor. Replaced slider(w10734521) and cycled unit one more time. Everything is working as designed."

"Arrived on site to test unit for not working properly, tested unit found shift actuator stripped constantly clicking and some wear on the cam, replaced cam and actuator and tested, unit is now running as designed no leaks detected job complete installed W11481722, W10721967"

"Arrived on-site to replace the vent and reflector. Replaced both parts and tested the unit for leaks. No leaks detected. Job complete. Parts used: W11414073, W11545290."

"Arrived on site for unit making chirping/whirring noise. Upon arrival, same noise occurred from previous visit however the noise has not happened very often. Upon testing and reviewing with Service Thread, the noise is coming from the diffuser. Proceeded to replace W11236851 diffuser. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to inspect dishwasher upper rack issues. Upon further inspection, I tested the upper rack and found when pulling the rack out of the tub, it will not pull out all the way. I found the right adjuster rear clip has fallen off and is getting caught on the track roller (photos). I was able to get the rack unstuck and adjusted the clip and retested and unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to test unit for panel unresponsive. Upon arrival customer stated LEDs are flashing and cycle cannot be started. Basket is full of water. Leaned unit back and unit began to drain immediately indicating a broken drain pump wire. After majority of water drained, inspected harness and found broken drain pump wire. Repaired with a butt splice and secured to prevent future damage. Applied power to the unit and started a drain and spin cycle, start button would not react to input. Replaced HMI (W11626077) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

Arrived onsite for vibration on washer. I found the suspension to be shot. I replaced the suspension and unit is now running as designed. I calibrated the unit and it is now functioning as designed. Call complete. No leaks present. Installed W10780045 Suspension.

"Arrived on site to test unit for making too much ice. Upon arrival customer stated unit does not stop making ice. Bin was emptied before arrival. Tested unit, found failed bin thermistor 4 blinks. Replaced thermistor (WPW10511923) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for locked control. Upon arrival customer stated they tried cycling power but could not unlock the control. Followed TSP W11767406, successfully unlocked the control. Ran a diagnostic cycle, all components are properly engaging. Started a regular wash load, unit sensed and began to fill. Unit is now running as designed, no leaks detected, no parts installed, job complete."

Arrived on-site to install rc door and crisper drawer. Found existing doors damaged. Opened room door and found out it was the wrong part. Also found that his icemaker isn't working. Ordering WPW10300024 ice makerand W10882923 ICEMAKER for return visit. Also ordering new left rc door(w11104477) ; ordrng 1 W11104477 (Left rc door) and 1 Wpw10300024 (Icemaker) and 1 W10882923 (Icemaker)

"Arrived on site to test the left small oven, which was reported not reaching the set temperature. Set the oven to 350?F and measured the average temperature. The measured average temperature was 358?F, which is within the acceptable range. Job complete."

"Arrived on site and replaced compressor(W11547313), drier(WPW10143759) and access valve(W11506635). Vacuumed system and charged to specs with 40g of r600a. Unit is now working as designed. No leaks detected. Job complete."

Arrived onsite for refrigerator that would roll out when the door was opened. Advisedncuetomer that this particular model does not have integral stops. At customer's request installed shimmstops using cabinet shims and permagum. 212643. Unit is now secure in location for normative convenient use. ; used 1 212643 ( Permagum) from stock

"Arrived on site to test unit for not working. Upon arrival tested unit and found inlet valve is not engaging. Tested voltage, valve is getting no voltage. Replaced control (W11683481) and valve (W11684258) as precautionary, tested unit, valve is still not energizing and is getting no voltage. Found float and retainer assembly has been damaged by the heater causing the float switch to not be engaged and not allowing voltage to the valve. Also noticed upper rack wheels have been broken. Will need to order float and wheels for return visit. Builder stated unit will be getting moved to a different address, he will be contacting the office with the new location. No one on site for signature, ordering parts, rescheduled for 03/18.; ordrng 1 WPW10346525 (Float) and 2 W10888592 (Upper rack wheel)s and 1 W10518394 (Heater)"

"Arrived on site to test unit for not draining. Upon arrival inspected unit and found tub full of water, engaged drain pump, pump energized but did not drain any water. Removed drain pump and found broken glass making contact with the impeller and breaking off the fins. Removed debris and replaced drain pump (W10876537) and ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for does not fill correctly and will not wash. Upon arrival, ran diagnostics and get error code F8-E1 long fill. Found customer using warm wash and hot water is not operating. Customer states that there is no hot water connection at water heater. Explained to customer that the failure will occur on anything other than tap cold being used.. test unit on tap cold wash and is operating as designed. No leaks present. Job complete.. no parts needed."

"Arrived on site to followup on microwave not heating. Customer clarified unit only worked for a few days after last repair. I verified all interlocks are making connection, and you can hear mag making noise. No heat generated. Based on repairing interlocks and some HV components, recommended replacing Transformer with a new Mag, checking wave guide for damage with mag out, and possible control. Ordering needed parts. Office to schedule return visit. ; ordrng 1 W11672685 (Transformer) and 1 W10891908 (Control) and 1 W11087199 (Wave guide cover)"

"Arrived on site to inspect cooktop leaking gas. Upon further inspection, used a gas detector and checked all points on the cooktop for leaks while the cooktop was in standby. I did not detect any leaks with the gas detector. I used a bubble test to verify that there were no leaks. I did not detect any leaks with the bubble test as well. The unit is operating as designed. No parts needed"

Arrived on site for range with failing back right and front left burners. On arrival i found back fought burner broken and replaced it with w11171119 and found burner working as designed. Found infinite swirch to front left burner bad and im ordering WPW10434452. Rescheduled customer for 03-20-25; ordrng 1 WPW10434452 (Front left switch)

"Arrived on site to diagnose refrigerator not dispensing cubed ice. Tested unit and found when the ice dispenser is hit, the solenoid is locked upwards already, and is not returning to its normal position. Customer also has a filter stuck in the filter housing that I could not remove, but is installed correctly. Ordering filter head, solenoid, and UI to resolve. I did check door wiring and found no broken wires. Return visit set for 3/18. ; ordrng 1 W11518204 (UI) and 1 W11162041 (Filter Housing)"

"Arrived on site for customer complaint of unit shaking, not completing cycle, and burning smell. Found failed gearcase, failed suspension, failed belt, and splutch. Called safety to document. Customer is going to buy a new unit since the repair would be more than the cost of the unit. Called safety 7741114091"

Arrived on sitw for dryer needing front panel w11402953. On arrival installed part. Found door shutting as designed call complete

Arrived onsite for unit showing orange flames upon further inspection tested unit on all burners no no orange flames are present ran cooktop for 10 minutes unit is working as designed customer not available for signature no gas leaks detected during service

"Arrived on site to test unit for short cycling. Upon arrival customer stated that unit will sometimes run for 15 minutes, other times seems like it finishes the cycle. Tested unit, during diagnostic cycle noticed the vent fan is not engaging, all other components are including the dispenser. Took resistance of the fan and found it reading too high out of range. Replaced fan assembly (W11682810) and tested unit, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"I'm arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. The customer advised that the unit will turn on like it's starting to run a load, but will not fill with water. I ran the unit through diagnostics and found an F7 E4 (basket re-engagement failure) error code. I want to remove the rotor bolt and found it completely seized in the drive shaft. I attempted to remove the bolt but found the bolt strip instead of coming out. Ordering multiple components for repair and rescheduled the customer to 3/17. No parts were installed. ; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 6 W11027980 (Stator screws)s and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11510461 (Wash plate)"

"Alright. I will verify complaint of your tasting from oil. Replace gear case, Slider, rotor, agitator, agitator bolt per previous diag. Ran diag test and confirmed full operation. Calibrated unit. Job complete installed w10734521, w11449841, w11260238, w11550891, w10752187"

Arrived on site for unit not working. Customer informed me every other button works except start button led not illuminating. Unit needs new contro replaced control and tested. Unit is functioning properly and as designed to. No leaks present at this time job completed. Parts used w11613566

"Arrived on site for water dispenser not dispensing water. Checked water valve found some sediment build up replaced valve and tested. Unit still not dispensing water removed filter and tested unit would dispens water after filter removed. Replaced housing and installed new filter and tested. Unit is dispensing water properly cycled out sediment and air bubbles by cycling out 2 gallons of water. Unit is now functioning properly and as designed to job completed. No leaks present at this time. Part used w11162042, w11645245 and edr1rxd1"

"Arrived on site to replace dishwasher tub. Swapped over all components to new tub and tested. Found no leaks present on new tub, and no damage to framework on this one. Unit working as designed. Parts used - W11649982."

Arrived onsite for unit not dry dishes upon further inspection found heater was shorted replaced heater W10518394 ran test cycles unit is working as designed no leaks observed during service

Arrived onsite for unit not cooling. Room temperature in both compartments. Compressor pulling .5amps. Pierced low side and pulled -20psi vacuum. No charge in system. Unit leak at evaporator. Ordering 2 hr sealed system repair. Ordering Evaporator. Parking space is limited. If 2 hrs or less park in front of garage. If more drop off items and park in space provided. Office to schedule ; ordrng 1 WP2188823 (Evaporator) and 1 2hrsealedsystem (2hr sealed system)

Arrived onsite for previously diagnosed parts. I replaced the oven igniter and tested the unit. Unit is now heating and lighting flame. Unit is also cycling as designed. No gas leaks present. Call complete. Installed WP3186491 OVEN IGNITER.

Arrived on site to test unit for fleet not starting in place. Found filter door popped out preventing filter from staying in place. Found door was not damaged and reattached to filter housing. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

"Arrived on site to inspect the unit for a door not closing properly and visible damage. Tested the unit and found the door completely damaged with a crack in the middle. Due to this damage, the door does not close properly into the interlocks. Advised the customer not to use the unit. Will order a new door and office to reschedule.; ordrng 1 W10286832 (Stainless door)"

"Arrived on site for microwave needing controls. On arrival installed w11552018 control and w11175576 controll. Reassembled and tested unit and found microwave working as designed, call complete"

"Arrived on site to inspect the unit for a damaged front panel. Found the front panel damaged, replaced it, and tested the unit. The unit is now functioning properly. Job complete."

"Arrived on site for refrigerator not cooling. Unit was unplugged. On start up the compressor doesmnot start. Went intontest mode and verified proper operarion of fans, and other components. Tested with known start device. Compressor will need to be replaced. Copper cap tube, Office will call to schedule. 162.36 Auth code: JFX433; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV Drier)"

"On arrival, verify complaint of unit not draining. I spoke to customer and confirmed that it is a brand new dishwasher and disposal. Visual inspection of the unit found that the drain hose is pressurized as the punch out on the disposal was not knocked out, knocked out. The drain plug on disposal verified full function of the dishwasher job, complete. No parts installed."

Arrived onsite for refrigerator freezing at bottom and hot in top. I found the fan motor to be weak and not circulating airflow correctly. I also found the damper to be leaking air when closed. When set to 36 degrees customer stated the top portion will be variable and the highest degree to be seen at 54 degrees. Will need to order fan motor. Returning tech to replace the fan motor and damper. Return with all parts. Send senior tech on this unit. Office to RS as the part is showing psp. Ordering W11455373 Fan motor. Return with damper.; ordrng 1 W11455373 (Fan motor)

"Arrived on site for unit not heating. Upon arrival, found unit tumbling but not heating. Proceeded to check hi limit thermostat and found reading OL. Proceeded to replace 279816 hi limit tstat. Confirmed no clogs in vent and inner duct is clear. Found vent to be kinked causing airflow restriction. Made sure unit is venting correctly. Also confirmed heater is cycling correctly. Unit is functioning as designed."

"Arrived on site for unit not powering on. Upon arrival, found issue with the incoming voltage to the designated outlet. Ran extension cord to working outlet and unit turned on. Ran diagnostics and found unit to agitate slowly. Proceeded to check capacitor and found reading 28MFD. Proceeded to replace W11428524 capacitor. Re ran test and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to inspect the unit that was not drying properly. Placed the unit in diagnostic mode and found no error codes. Tested the heater in diagnostic mode, confirming it was functioning correctly and the heating element had the proper ohm reading. The customer mentioned she does not use rinse aid because she washes baby bottles. Contacted Techline and performed additional tests with their guidance, which confirmed the unit is operating as designed. Techline recommended the customer use rinse aid to improve drying performance.Job complete. SR#7741139203"

"Arrived on site to test unit for not heating, tested unit found unit is heating but lint is blowing out from the lint shute, ran vent test and it failed, advised customer not to use unit until the restriction has been removed, at this time job complete no parts installed"

Arrived on-site for damaged cooktop. Found scratched control panel. While removing old panel the push buttons were damaged so I'm ordering W11241511 BUTTN-PUSH andW11241510 BUTTN-PUSH for return visit. Nobody available for signing ; ordrng 1 W11241511 (Push button) and 1 W11241510 (Push button)

"Arrived on-site for washer. You're making a loud grinding noise during spin and causing washer to get off-balance and move around on arrival, confirm failure, and upon further inspection found the suspension rods, allowing the tub to touch the ground as well as the gear case leaking oil And locked onto the wash plate. Found hub drive brokerage well. Replaced wash plate w10752283, hub w10528947, suspension w11130362, w11454734 gearcse. When I went to reassemble and test a gear case, I found the new gear case broken internally and grinding horribly rescheduled customer for 03-18-25. Reordering w11454734. ; ordrng 1 w11454734 (Gearcase)"

Arrived on site to test unit for not drying properly. Found unit has poor ventilation. Element cycling as designed. Advised customer to clear vent leading to exterior. No parts replaced at this time. Job complete.

Arrived on site for range handle loose. Upon inspection found screws attaching handle to cover plate were not securely fastened. Made adjustments and secured screws properly. Unit is now functioning properly and as designed to job completed. No one on site for signature.

"Arrived on site to inspect the washer leaking a large amount of oils from underneath the unit. Upon further inspection, I gained access to the underside of the washer and found that the gearcase was blown out and leaking oil everywhere. The seal on the gearcase had failed, which allowed detergent and water to enter into the gearcase, causing failure. The oil got into the motor windings and also the splutch and belt. I replaced the gearcase, motor, belt, and splutch assembly. I calibrated and tested the washer. The washer is now operating as designed. No water leaks were observed during service. W11686050 W11454372 W11239857 W10721967"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the suspension and tub ring and tested the unit. I found the unit working and operating as designed. Call complete. W10780045 and WPW10531289.

"On arrival verified complaint of missing toe kick. Replaced retainers wpw10503548, panel wpw10441006, and shield w10831329 job complete"

Arrived onsite for prediagnosed parts upon arrival replaced actuator & control ran calibration & normal cycles unit is working as designed no leaks observed during service

Arrived on site for a washing machine that is still making noises during operation. Inspect a unit and work area. The customer showed me a video what was going on and I could not find any failed components on the machine. I spoke to DW and was advised to replace the gearcase. I replaced that and the splutch assembly and tested the unit. The unit began to work and operate as designed. Call complete. W10721967 and W11449840.

"Arrived on site to diagnose a unit not washing. Tested the unit and found it was filling to the correct water level, but the water was not circulating. Tested the wash motor and confirmed it was receiving the correct voltage but was unresponsive. Replaced the sump and motor, then tested the unit again. The unit is now filling, circulating water, and draining correctly. Job complete. Part used: W11613570"

Arrived onsite for noise and found a garment lodged in the blower housing. Repaired by removing the garment. Unit is now operating as designed. No parts.

Arrived on site to replace damaged door. Replaced panel W11461694. Unit is operating as designed. No leaks present. Job complete

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11607637 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

Arrived on site for dented panel. Upon arrival could not find dent. Customer states that they were not aware of dent that installer pointed out a slight wariness where handle mounts on. Went over panel replacement with customer and is declining replacement of panel due to issue not being visible. Job complete. No parts used

"Arrived on site for customer complaint of unit making noise. Found unit tested good, I ran calibration and tested spin, agitation, water valves, drain, and suspension. I watched spin with lid open, basket is spinning true. I instructed customer on proper use and best practices for balanced."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the wire harness and check all loads. I found all loads within range and tested the unit. The unit began to work and operate as designed. Call complete. W11643701.

Arrived onsite for washer not going into wash cycles. Upon arrival customer stated lowes installed it and they said it was good. Customer tried it for the first time but it wouldn't fill and drain would run dry. I found a long drain present due to the washer not getting water. I found both valves on the wall were still turned off indicating lowes forgot to put the water back on. I turned the water on and unit is now operating as designed. I watched the waterlines to ensure they were put on right and no leaks occurred. No leaks are present. Call complete. No parts installed.

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised the ice maker was making a lot of noise prior to it fully quitting. I gained access to the ice maker and found it completely rusted out. I removed the icemaker and found proper voltage going to the icemaker. I replaced the ice maker and tested the unit. I found the unit working and operating as designed. Call complete. 2198597.

Arrived onsite for damaged power cord. Confirmed and replaced. Unit is now functioning properly. Job complete.

"Arrived on site to inspect the unit for a non-working sensor. The customer reported that while attempting to bake a potato, it overheated, causing damage to the wave cover and humidity sensor. The faulty sensor is causing food to overcook. Ordering a new wave cover and humidity sensor; the office will contact the customer to reschedule.; ordrng 1 8184604 (Cover) and 1 4393808 (Humidity sensor)"

"Arrived on site for refrigerator not cooling properly. Incomplete frost pattern. Amp on very hot compressor is 1.1. Tapped system and barely recovered any refrigerant. While trying to install the filter drier the aluminum tube broke off at cabinet. Called tech line. Unit will b3 submitted for review. Sr#7741137838. Advised custo,er they will be contacted. Call complete."

Will need to reschedule. Tenant isn't home and didn't give access to enter . Will need to set back up with leasing . ; O-emld tckt

Appliance is in unit 261 Ebbsfleet Drive. Arrived on site to test unit for no water and ice. Found water to unit was shut off. Turned water on and now dispensing and filled ice maker as designed. Contractor not present for signature. No parts replaced at this time. No leaks detected. Job complete.

Arrived on-site for unit not powering on. Found unit on when I arrived. Ran factory diagnostics. No error codes. Checked vent tube for kinks and resistance at harness is good. Installed control (w11603811) calibrated unit then cycled in normal wash unit is operating as designed.

Arrived on site. Had drip pan replaced followed service pointer S16360

Arrived onsite and testednunit for clack during agitation. Found unit agitator shaftmclacking at start of counter rotation. Determined unit shaft play on existing gearcase is the same play as on the new in box gearcase. Replaced slider and advised that occasional clack during counter rotation would be within design spec parameters and that the new gearcase is not bad. Customer reported the issue has continued and did not change after last gearcase replacement. Listened to video of unit noise concern and found within design specs. W10734521

Arrived on-site for unit not turning on. Found power at wall is good. Unit will not power on. This is a stacked unit so I'm ordering a 2 man for return visit. No m&s since the door locked. No parts used. ; ordrng 1 2man (Stacked washer)

"Arrived on site to inspect refrigerator, not dispensing water. Upon further inspection, I removed the filter and found that the filter and the dispenser started operating fine. I was able to determine that the filter is faulty and will need to be replaced. No water leaks were observed during service. No parts installed. Vacant unit. No one on site to sign."

"Arrived on site to inspect range tripping the breaker. Upon further inspection, I found that the unit is tripping the breaker during bake. Following the repair protocol, I replaced the bake and broil element and control. I removed the ground connection and baked the oven for 30 minutes at 500 degrees. I then reattached the ground and reassembled the unit, and continued the bake at 500. I instructed the customer to leave the oven on for an additional 2 hours to complete the process. W11564644 W10779716 W11238400"

"Arrived on site for range tripping breaker . No error codes, harness in good shape .getting correct voltage and polarity at terminal block . Followed service mangement and wp guide lines on elemnt burn off . Broil leg one is pulling 14.3 amps , leg two is pulling 14.2 amps . Bake 10.1 on leg one , 10.2 on leg 2 . After about 3-4 min breaker tripped . Reran bake and after about 5-6 mins breaker tripped again . Call tech line and documented . They recommend to replace breaker . Sr 7741140008. Called safety and reported findings . Same reference number . Job complete Maintenance not on hand to sign ticket"

Arrived on site for refrigerator very noisy. Unit was defrosting. Ran checks and found noise is normal. Customer says normal running noise is what she feels as too loud. Adjusted leveling legs and lifted refrigerator door. All noise is normal. Explained customer of noises. Call complete.

Apt 7106 ...Arrived on site for for fridge only dispensing crused ice . Found ice bucket not installed correctly . Actuator arm was not in place . Reinstalled bucket . Unit is now dispensing both cubed and crushed . No parts installed . No water leaks detected at time of service. Job complete

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the dispenser and tested the machine. The machine is now operating as designed. No water leaks observed during service W11524105

Arrived on site with new valve. Removed back panel. Replaced water inlet valve. Vefified opwrarion. Call complete.W11645245