Service History 2 - Appliance Express

We serviced a

AMANA DRYER

Model NED4655EW1

Near Georgetown, TX 78628

Maurice R

Job Details: 04/22/2024

"Arrived onsite for dryer not drying clothes in a timely manner. I found that the dryer is working as designed, the temperature was 225?. The issue is the washer was not extracting the water out of the clothes making the dryer have to dry them 2 to 3 times before they were dry. Checked air flow and it was fine."

We serviced a

JENN-AIR BUILT IN COFFEE

Model JJB6424HL0

Near Blanco, TX 78606

Andrew

Job Details: 04/22/2024

4663-Arrived on site to test coffee maker for insert spout prompting. Unit working as designed on arrival. Unable to replicate issue. Contacted Techline and only recommendation is to purge lines of air. Advised customer to contact customer service for resolution. Sr#7738036569

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Lampasas, TX 76550

Tyler

Job Details: 04/22/2024

Arrived on site for washer needing coupler w11561052 and hub w10528947. Upon arrival installed parts and tested unit. Found washer working as designed. Call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Cedar Creek, TX 78612

Ryan B

Job Details: 04/22/2024

"Arrived on site to replace door switch. Replaced door switch, tested unit, unit is running as intended. No leaks present at this time. Job complete. Used W11291142"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78739

Andrey

Job Details: 04/22/2024

"Arrived on site to test unit for no power, tested unit found unit is not receiving voltage, reset breaker and tested, unit is now running as designed, advised customer that if unit trips breaker again, replace breaker before requesting service, at this time job complete no parts installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Pflugerville, TX 78660

Joe Z

Job Details: 04/22/2024

"Arrived on site for freezer cold but no cooling in refrigerator. Upon arrival,inspected unit and found entire evaporator encased in ice. Customer stated that they have turned unit off to allow ice to melt. Customer states that unit then cooled for a little while then froze over again. Unit will not go into defrost. Ran test. Evaporator fan is operating correctly. Need to order harness and heater and return with prescreened parts. Instructed customer to thaw unit out at least 48 hours with towel on floor around unit to absorb water. Please reschedule as soon as possible . Office to reschedule ; ordrng 1 WP12729128 (Heater) and 1 W11260592 (Harness)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Georgetown, TX 78628

Lou

Job Details: 04/22/2024

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. The unit operated as designed with no unusual noises. Customer advised the noise happens during spin with small/large loads. I tilted the unit back and removed the pulley shield. I removed the belt and pulley and found the teeth on the gearcase and cam were badly worn and a small amount of gearcase oil on the pulley. I removed and replaced the gearcase, cam and belt and calibrated the unit then tested. Unit is operating as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed. W11449840. W11239857. W10721967"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Leander, TX 78641

Wesley

Job Details: 04/22/2024

Arrived onsite and repaired a unit with a post storm glitch preventing the panel from operating. Replaced console. All checks good. W11600370; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Killeen, TX 76549

Sterling

Job Details: 04/22/2024

On arrival verified complaint of no ice. Verified correct temps and found ice maker is leaking into motor causing a short. Replaced ice maker and confirmed unit is now functioning correctly. Ice maker filled and harvested correctly. Job complete installed wpw10300022

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Salado, TX 76571

David Z

Job Details: 04/22/2024

Arrived on site and installed replacement lint screen. Unit working and heating correctly. Repair completed. Parts used - WPW10516085.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW1

Near Copperas Cove, TX 76522

Sterling

Job Details: 04/22/2024

On arrival verified complaint of not agitating. On visual inspection of unit found agitator is stripped inside and gearcase is stripped on the shaft. Ordering 1x agitator WP3951744. Unit will need gearcase and agitator at minimum. Reschedule for 4/26. No parts installed. ; schdld next appmnt for 4/26 FRI !

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Round Rock, TX 78681

Scott

Job Details: 04/22/2024

"Arrived on site for speaking dryer. Used pads under motor mount and on rear exhaust tube. Replaced drum rollers . Unit is sounding quite . No lint build up . Job complete 4392065, W11113654. Installed"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Dripping Springs, TX 78620

Andrey

Job Details: 04/22/2024

"Arrived on site to test unit for losing power, tested unit found unit is stuck in a power cycle loop, customer stated that they tried to connect to Wi-Fi multiple times but it would not, recommend replacing console and control if needed, ordering console office to reschedule, no parts installed ; ordrng 1 W11600355 (Console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Austin, TX 78732

Matthew

Job Details: 04/22/2024

"Arrived on site for RC section not cooling. Upon arrival, we noticed RC slightly cold. Ran a diagnostics and found RC evaporator thermistor reading 57 degrees F. We exposed the RC evap cover and found the sensor covered in ice. We replaced RC evap cover assembly. Tested unit and now unit is functioning as designed. Job complete. W11610999 cover evap"

We serviced a

JENN-AIR OVEN

Model JJW3830LL00

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/22/2024

Arrived onsite for ovens not heating correctly. I found that the top oven avg temp was 330? when set for 350?. Installed the temperature sensor on the top oven. The lower oven avg temp 332? When set at 350?. I showed customer how to calibrate the unit for the future. I set the units 15? on both units. The unit are operating as designed. W11598120

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Austin, TX 78749

Tim M

Job Details: 04/22/2024

"Arrived on site to test unit for door not closing properly. Upon inspection found mullion missing the pivot block and not closing properly. Will need to order pivot block for return visit. No parts installed. Ordering part, rescheduled for 04/26.; ordrng 1 W10840312 (Pivot block)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Leander, TX 78641

Paul

Job Details: 04/22/2024

Arrived onsite for a refrigerator thats not dispensing ice but its making ice. I found the ice bin completely full and a bunch of ice clumped together. I tested the dispenser and the motor was running but no ice was coming out. I found the underside of the bin with a clump of ice stuck in it not allowing the ice to come out. I removed the bin and removed all the clumped ice and saved the loose cubes. I put the cubes back in the bin and tested the dispenser. The dispenser is working as designed. I explained to the customer that if all the ice isnt used in a two week period then it needs to be removed to prevent it from clumping together. I went over using crushed ice with the customer but they stated they do not use crushed ice. Call complete. NO PARTS INSTALLED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Austin, TX 78745

Tim M

Job Details: 04/22/2024

"Arrived on site to test unit for no cooling. Customer stated unit is brand new, when they plugged it in it never started cooling. Inspected unit parts and found burn marks on the neutral and ground wire, wires will need to be spliced and additional parts will be needed. Talked to SW and will be ordering parts necessary. Unit is r600a. Requesting 2 hours. No parts installed this trip, ordering parts, office to reschedule.; ordrng 1 W11248029 (Power cord assembly) and 1 W11370574 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIC15NHZS0

Near Belton, TX 76513

David Z

Job Details: 04/22/2024

Arrived on site to follow up on icemaker not harvesting ice sheets. I was able to sand down the weld ridges / burrs that were keeping the ice sheet from making it down. Ran unit and confirmed that water flow is no diverted and unit should harvest properly. No parts used. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78726

Scott

Job Details: 04/22/2024

"Arrived on site ,replaced heater ,ui and control.tested unit . All checked normal. No water leaks detected at time of service . Job complete.W11567938, W11546981, W11670354 were installed"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ5

Near Leander, TX 78641

Wesley

Job Details: 04/22/2024

Arrived onsite for non spring loaded hinge on the left shifting slightly every door close due to lack of tension. Replaced hinge and made adjustments. No significant change. All checks good and is operating within design specifications.

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Liberty Hill, TX 78642

Gerry C

Job Details: 04/22/2024

"MED6230HW3 Arrived to inspect no power. I found the breaker had tripped, but due to the type, was very difficult to confirm and required complete cycling to reset. I advised the customer of my findings and tested. All functions returned and the unit operated as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ11

Near Austin, TX 78717

Paul

Job Details: 04/22/2024

Arrived onsite for a refrigerator and I replaced the previous diagnosed main control. The refrigerator started up and is working as designed. The customer will monitor to see if product or water continues to freeze. Call complete. INSTALLED W11399844 MAIN CONTROL.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Round Rock, TX 78665

Joe Z

Job Details: 04/22/2024

"Arrived on site for lid will not lock. Upon arrival,found lid strike has failed. Replaced strike W11700916. Test unit. There are no saved error codes. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/22/2024

Arrived onsite for dishwasher door falling down. Found that the spring had come lose from the hook I put back in place and it is still very lose. I used a zip tie on both side to help hold in to position until we get back. No water leaks detected during service. Found rust at the bottom of the door. Ordering a new door. No parts installed today. ; ordrng 1 W11712996 (Right side hinge) and 1 W11416371 (Door skin)

We serviced a

MAYTAG WASHER

Model MVW7230HC1

Near Hutto, TX 78634

Joe Z

Job Details: 04/22/2024

"Arrived on site for not filling with water correctly, upon arrival ran diagnostics and get error code F0-E3 over load. Ran diagnostics components test and all components operate correctly. Ran a Normal/Regular cycle. Unit began to fill correctly. Contacted techline for assistance. Spoke with Adrain. Found Extra power button is on and should be off during normal wash loads unless customer is trying to remove stains . Tech pointed out service pointer W11499341. SR# 7738937951 unit is operating as designed. No parts needed. No leaks present. Job complete"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 04/22/2024

"Arrived onsite for water not dispensing enough water for washing. On inspection the unit was set for auto sensing for water. I saw that the unit was not connected to WiFi, I informed the customer that how WP sends the new firmware down to the unit. I put the unit on normal and started a load very little water came in and it was slow and not enough to start a small load. Turn it to quick wash and it but more water in then the normal setting did. I set the water setting to max fill and informed the customer that she might need to change the settings if to much water starts to come in. No water leaks are detected during service."

We serviced a

WHIRLPOOL COOKTOP

Model WFG515S0MS0

Near Leander, TX 78641

Wesley

Job Details: 04/22/2024

Arrived onsite for adjustments needed on cooktop valves for proper low simmer. Also bake and broil orifice conversions needed for proper operation. Broil ignition stem overheating and shutting off broil prematurely. No parts used. Ordering LP conversions for oven to complete. ; ordrng 1 WPW10400495 (LP bake) and 1 W10758273 (Lp broil)

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Georgetown, TX 78628

Lou

Job Details: 04/22/2024

"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and found the back left and back center burners flames turn off in low setting and the front right burner is taking too long to ignite. I adjusted the front right burner per service pointer W11643965 and retested and it is operating as designed. I adjusted the flames for the back left and center burners and retested and the unit is operating as designed. No gas leaks detected during service, job completed."

We serviced a

MAYTAG REFRIGERATOR

Model MSD2651KES

Near Harker Heights, TX 76548

David Z

Job Details: 04/22/2024

"Arrived on site to diagnose refrigerator that is losing cool in both compartments. Examined unit and found no frost pattern on evap, and freezer will not drop below 30 degrees at all. Items thawing out, and RC is also getting warm. Compressor running on high constantly. Unit has a frost buildup on the left side of the evap area, but it's not from defrost, likely a restriction in the SS. Ordering sealed system parts and submitting for review. Unit is fairly old and starting to show signs of rust in things like the evap drip pan. ; ordrng 1 W10160407 (Compressor) and 1 12001940 (Evaporator kit) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78732

Matthew

Job Details: 04/22/2024

"Arrived on site to replace faulty part. Upon arrival, we replaced fill tube heater. Upon further testing, we noticed water dispenser pressure was low. Customer bought new filter and replaced. Customer mentioned about home water pressure was corrected sometime in the past where the neighborhood water pressure was reading 180 PSI. In result, a reducer valve was installed on the refrigerator by LM on 6/22/22. The water pressure for home was corrected so overtime the water pressure to the refrigerator started to reduce lower than average. Bypassed reducer valve per customers request and installed a straight fitting. Retested water dispenser and fill tube and now unit is functioning as design. No leak present at this time. Customer will monitor the ice maker to see if it makes a full bucket within 24 hours. Job complete. W11366500 fill tube heater"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Austin, TX 78749

Tim M

Job Details: 04/22/2024

"Arrived on site to test unit for noise. Customer stated ever since they bought it, unit would make noise for a couple hours and stop for a couple hours. Few days ago unit stopped making that noise and has not returned. Activated all components in diagnostics, failed to mimic the noise. Also noticed IM is not filling when cycling. Contacted techline to document SR#7738934987, per tech-line recommendation will need to return with valve for IM issue and replace evaporator fan motor as precautionary. No parts installed, ordering part, rescheduled for 04/29.; ordrng 1 W11455388 (Valve)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Dripping Springs, TX 78620

Andrey

Job Details: 04/22/2024

"Arrived on site to test unit for bottom oven tray bubbling, tested unit found enamel peeling off, customer stated that it happened after cleaning cycle, replaced tray unit is now functioning as designed, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6SHAXMB00

Near Round Rock, TX 78681

Scott

Job Details: 04/22/2024

"Arrived on site for fridge cooling issues . Found both sections room temp . No frost on evap. Getting correct voltage to relay . Amp draw is 5-6 . Fans are working . Ordering compressor (134a) ,service port ,uv drier ,evap, weigh 3 hrs . No water leaks detected at time of service ; ordrng 1 W10309994 (Compressor) and 1 WP2188823 (Evap) and 1 Serviceport and 1 Uvdrier and 1 Autho and 1 Weigh3hrs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Killeen, TX 76542

Sterling

Job Details: 04/22/2024

"On arrival verified complaint of not cooling. Found no frost pattern. Compressor is short cycling and seized up. Cap tube is copper. Ordering compressor, nitrogen, filter drier, and access valve. Office to reschedule for SS repair. No parts installed at this time ; ordrng 1 WPW10466675 (Compressor) and 1 wpw10143759 (Uv drier) and 1 w11506635 (Access valve) and 1 Nitrogen (Nitrogen)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Georgetown, TX 78626

Lou

Job Details: 04/22/2024

"Arrived on site to inspect range cooktop burner leaking gas. Upon further inspection, I tested the burners and found the front left burner not igniting and gas leaking from the burner. I found the ignitor had dropped down and not seated properly due to the ignitor clip falling off the ignitor. I reseated the ignitor to the orifice holder and retested the cooktop burners and the unit is operating as designed. Also while testing,I found one of the cooktop valve knob stems,was broken. I recommended the customer contact the manufacturer to discuss replacement. No gas leaks detected at the end of service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Round Rock, TX 78664

Scott

Job Details: 04/22/2024

Arrived on site for poor wash performance. Found little wash water going out of upper spray . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service . Job completed

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Crawford, TX 76638

Jonathan M

Job Details: 04/22/2024

"Arrived on site for a dryer that is taking a long time to dry clothes. Inspected unit and work area. The customer explained that the unit does heat and tumble but that it is taking her three hours to dry clothes in the dryer. The customer had a load inside of the dryer, and when I opened it, I felt, a gusher of heat coming from the dryer after about five seconds, indicating an airflow issue. I checked behind the dryer and found the vent hose was crunched and on itself causing an airflow issue. I showed the customer the issue and asked if they ever had the dryer vents cleaned. She stated that they had never done that before. I advise the customer that she may need to switch vent hoses to a periscope style dryer vent and potentially get her vents cleaned to ensure that this does not continue to cause problems. The unit is working an operating as designed. Call complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS00

Near Austin, TX 78759

Wesley

Job Details: 04/22/2024

Arrived onsite for condensation around the ice box. Provided AEX instruct following previous repairs. Advised that the condensation is not related to control failure nor a pre indicator but rather a possibility with the fresh food ice box design. Advised that the prescribed mitigating procedures had already been taken and there was no recommended repair at this time. All else checks good. No parts installed.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ5

Near Hutto, TX 78634

Joe Z

Job Details: 04/22/2024

"Arrived on site to install previously ordered parts. Replaced Fan blower W11620737 and control W11620680. Test unit by preheating oven to 350. Observed once Unit preheat temperature reached 155, the blower turned on. Unit is operating as designed. No gas leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Fort Cavazos, TX 76544

Tyler

Job Details: 04/22/2024

Arrived on site for dryer not turning on. Upon arrival confirmed issue and found wp33392519 thermal fuse broken. Found element not grounded and at 9.6ohms. Found vent cleared in home and then found thermostat wp3387134 also bad. Replaced both parts and tested unit. Found heating cycling as designed. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWPQ0

Near Harker Heights, TX 76548

David Z

Job Details: 04/22/2024

Arrived on site to diagnose dishwasher that was not washing dishes or filling. Tested unit and found no water entering or pumping. I found the float switch was stuck up and stiff due to having buildup / crud unit it. I freed the float switch and was able to get the unit to work correctly. Verified proper operation. No parts needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Austin, TX 78744

Ryan B

Job Details: 04/22/2024

Arrived on site to inspect unit for not cooling properly in FC and making loud noise. Upon closer inspection found ice build up in freezer compartment. Also found right track broken not allowing door to shut properly. Ordering track and set to return 4/30/24; ordrng 1 W11241268 (Right fc door bracket)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Georgetown, TX 78633

Lou

Job Details: 04/22/2024

"Arrived on site to inspect wall oven microwave combo unit error codes. Upon further inspection, I tested the microwave with my tester and found it not heating and after approximately ten seconds of use, the error code F1E5-inverter failure appeared on the panel display. I pulled the unit out and inspected the magnetron and inverter board and removed and replaced both parts and retested. Unit is operating as designed. I reassembled the unit and placed the unit in diagnostics and cleared the code and retested and for one minute and unit continues to operate as designed. Job completed."

We serviced a

WHIRLPOOL OVEN

Model NOTAVAILABLE

Near Temple, TX 76502

David Z

Job Details: 04/22/2024

"Arrived on site to diagnose range that was not heating. Examined unit and confirmed elements are not energizing when powered on. Found good voltage. Traced wires in control and found control burnt out around a couple wires / and the board. Unit does not have a model / serial tag, and there is no part number stamped on the board to use. Advised office we can not identify the unit. Claims will report to third party team. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Kempner, TX 76539

Tyler

Job Details: 04/22/2024

"Arrived on site for washer making a loud noise, upon arrival confirmed noise during spin and found cam loose on gearcase. Replaced cam w11158175 and found noise no longer present. Call complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW0

Near Austin, TX 78753

Wesley

Job Details: 04/22/2024

Arrived onsite and found unit pump jammed from lingering debris. Replaced the pump again. Unit is now operating as designed. Advised customer on repair. All checks good. W11497943

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Round Rock, TX 78681

Paul

Job Details: 04/22/2024

Arrived onsite for a refrigerator that is not making ice. I found the FC at -7 degrees and the ice box at 5 degrees. I found an E5 failed icemaker thermistor error. I ran a harvest and a fill. Both completed working as designed. I replaced the icemaker. Call complete. Installed W11658802 ICEMAKER.

We serviced a

MAYTAG FREEZER

Model MZF34X16DW09

Near Horseshoe Bay, TX 78657

Gerry C

Job Details: 04/22/2024

"MZF34X16DW09 Arrkved to inspect cooling issue. I found the compressor would not start and made an electrical, grinding noise. A second start device did not correct the issue and the rotor was locked. Office to order sealed system part and contact he uncertain to arrange return service. No water connections to unit. Please se allow two hours for all copper, R600a system service.; ordrng 1 W11547313 (Compressor) and 1 W10913906 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 2HourService (Sealed System) and 1 R600a (All Copper)"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Blanco, TX 78606

Andrew

Job Details: 04/22/2024

Arrived on site to test unit for not cooling properly. Found evap completely frosted over. Ran diagnostics and found in service test 140 software is 20_00_00. According to service pointer software is up to date. Found evap motor engaging. Put unit into defrost and was unable to get defrost heater to engage. Recommend heater replacement. Ordering additional parts to ensure completion on return visit. Office to reschedule. Requesting 2hrs on return visit. ; ordrng 1 W11626107 (Defrost heater) and 2 WP2188820 (Thermistor)s and 1 W11629268 (Evap thermistor)

We serviced a

MAYTAG DRYER

Model MGD5630HC4

Near Round Rock, TX 78665

Joe Z

Job Details: 04/22/2024

Arrived on site to install previously ordered part. Replaced igniter 279311. Test unit and is operating as designed. No gas leaks present at this time. Did airflow test and passed. Job complete

We serviced a

GE REFRIGERATOR

Model GNE29GGHDWW

Near Georgetown, TX 78628

Wesley

Job Details: 04/22/2024

Arrived onsite for symptoms of normal environmental condensation that self corrected. Heat treated seals amd advised customer on findings. No charge AEX warranty same symtpom. No parts.

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS00

Near Leander, TX 78641

Wesley

Job Details: 04/22/2024

Arrived onsite and found unit operating with tripping breaker during preheat. Used hi heat dehydration method with long broil to set up unit for proper operation. Was an advised that a non gfci breaker was used during testing by builder and did not cause tripping. Unit did not trip following long broil.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Georgetown, TX 78628

Wesley

Job Details: 04/22/2024

Arrived onsite and found unit operating with failed water flow function. Replaced the resevoir due to symptom of worn filter housing. Also recommended that the filter must be replaced. W11346622

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Liberty Hill, TX 78642

Gerry C

Job Details: 04/22/2024

"WOS31ES0JS20 Arrivedto inspect error code and non-operation. I found the F3E0 and discovered the mirror-shaped sensor connector had depressed contacts. After disassembly and reworking of the contacts, the unit resumed full normal function and operated as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Killeen, TX 76543

David Z

Job Details: 04/22/2024

"Arrived on site to diagnose washer that was not spinning out/leaving water. Ran unit and could not get any spin or agitation function. Found error code for shifter and basket speed. Replaced shifter and capacitor and retested. Verified proper operation and function. Repair completed. Parts used - W11481722, W11395618."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Round Rock, TX 78681

Scott

Job Details: 04/22/2024

Arrived on site for UI console peeling . Found console overlay coming off console and some moisture in buttons . Replaced UI console W11660284. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD708MPS00

Near Austin, TX 78731

Matthew

Job Details: 04/22/2024

Arrived on site for ice dispenser and bucket broken. Upon arrival we noticed ice bucket failed and its not ejecting ice. Replaced ice container and now ice is ejecting. Unit is now functioning as designed. Job complete. W11574172 container

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73L20AS0

Near Austin, TX 78737

Andrey

Job Details: 04/22/2024

"Arrived on site to test unit for sparking, tested unit found shorted capacitor and diode, replaced capacitor, magnetron and diode and tested u it is now running as designed, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Marble Falls, TX 78654

Gerry C

Job Details: 04/22/2024

"WDT730HAMZ0 Arrived to install previously diagnosed and ordered parts. I removed and replaced the control, console and vent assembly and tested. The unit operated as designed and no leaks were observed during service."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Paul

Job Details: 04/22/2024

Arrived onsite for a dishwasher leaking water out of the bottom. I found the pump leaking. I replaced the pump and motor. I tested the dishwasher and found no other leaks at the time of service. Call complete. INSTALLED W11087376.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Marble Falls, TX 78654

Gerry C

Job Details: 04/22/2024

"JFFCC72EHL04 Arrived to inspect door closing issue and noise. The right RC door gasket upper flap was disfigured and causing excessive friction. I am also adding sound pads as required. No leaks observed during service. Please schedule with 410579. W10917313; ordrng 1 W10917313 (Gasket, RC, GY) and 1 Schedulewith410579 (Schedule with 410579)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Leander, TX 78641

Wesley

Job Details: 04/22/2024

Arrived onsite and found unit operating with noise. Identified during testing the customer concerned about normal drain pump noise. All checks good. Advised customer on findings. No parts.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Temple, TX 76502

David Z

Job Details: 04/22/2024

Arrived on site to diagnose dishwasher that had issues with 2nd level rack. Examined unit and found front right wheel of right adjustors was broken. Replaced right adjustor to resolve. Tested unit and verified all working as designed. Repair completed. Parts Used - W11551430.

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW3

Near Austin, TX 78744

Tim M

Job Details: 04/22/2024

"Arrived on site to replace previously diagnosed parts. Replaced blower wheel (WP697772) and drive motor (W11549461). Tested unit, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB10

Near Smithville, TX 78957

Ryan B

Job Details: 04/22/2024

Arrived on site to inspect unit for freezing foods over. Thermistor has failed ordering thermistors and will return. Rescheduled for 4/29/24; ordrng 1 W11438736 (Fc thermistor) and 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB3

Near Smithville, TX 78957

Ryan B

Job Details: 04/22/2024

"Arrived on site to inspect range for not heating. Upon closer inspection found power cord severed, customer will need to replace power cord. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ17

Near Round Rock, TX 78665

Joe Z

Job Details: 04/22/2024

"Arrived on site for broken light switch, upon arrival inspected unit and found RC light switch has failed. Replaced switch W11123941. Testy unit and is operating as designed. Job complete."

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Mart, TX 76664

Jonathan M

Job Details: 04/22/2024

"John site for a washing machine that is not completing cycles. Inspected unit and work area. I ran the unit through diagnostics and found a noise coming from underneath the washer when it was trying to shift into agitation. Found that after it tried to agitate once, the unit was shut off. I came to access underneath and found the shifter stuck in a bind and not shifting properly. I replaced the actuator, Kim, and belt. Test of the unit several times and found the unit working an operating as designed. I did check to see if there was something stuck underneath the basket, but the one of the hub assembly screws was stripped and would not come out of the basket. I did run the unit through multiple tests and found the unit working and operating as designed. I had the customer run a couple loads on the washer and I advised her that I would call her back later in the afternoon. I called the customer back and the customer advised that the unit had washed 3 to 4 cycles without any issue. The unit is working an operating as designed. Call complete. W11212745, W11213879, W10721967"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW

Near Georgetown, TX 78628

Maurice R

Job Details: 04/22/2024

"Arrived onsite for washer making a noise. On inspection I found nothing during the diagnostic cycle. I flipped the unit up found no oil on the unitI pulled the rotor off and pulled the slider off found some marks on the slide. A installed a new slider and clutch into the unit. I leveled the basket to the unit it was touching the rights side of the cabinet, it is centered now to opening of the unit. Informed the customer that his warranty is going to expire in a few days but has 90 days if the same issue comes backup. No water leaks detected during service. W10734521 W10754448"

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Del Valle, TX 78617

Tim M

Job Details: 04/19/2024

"Arrived on site to replace previously diagnosed parts. Upon testing found that the issue is not with the agitator, issue is that the cam is not engaging properly and is making a loud grinding sound. Replaced cam (W10721967) and actuator (W11481722) as precautionary. Tested unit, unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG FREEZER

Model MZF34X20DW07

Near Kingsbury, TX 78638

Andrey

Job Details: 04/19/2024

"Arrived on site to replace previously diagnosed sealed system, noticed that unit is cooling properly, exposed evaporator and found perfect frost pattern, customer stated that unit has been running properly since last repair, spoke to office and since unit has been running good for over a week decided sealed system is not needed at this time, if unit stops to cool then advised customer to call us back, at this time job complete no parts installed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS3

Near Dripping Springs, TX 78620

Joe Z

Job Details: 04/19/2024

Arrived on site to replace door. Replaced door W11173813. Unit is operating as designed. Job complete

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Austin, TX 78737

Joe Z

Job Details: 04/19/2024

"Arrived on site to replace rusted door. Upon arrival, inspected unit and confirmed rust in several areas. Replaced door. Unit is operating as designed. Job complete"

We serviced a

MAYTAG DRYER

Model MED6230RHW3

Near New Braunfels, TX 78132

Andrew

Job Details: 04/19/2024

Arrived on site to test unit for power failure prompting while in use. Found unit passed a ventilation test. Recommend console replacement. Ordering additional parts to ensure completion. Office to reschedule. ; ordrng 1 W11413566 (Console) and 1 W11525996 (Control) and 1 WP3397659 (Terminal block) and 1 279318 (Terminal kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Canyon Lake, TX 78132

Andrew

Job Details: 04/19/2024

Arrived on site and replaced previously diagnosed control and UI board. Compressor now pulling 8amps. Spoke with service management and found no signs of any sealed system issues at this time. Advised customer to monitor. Unit currently working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Killeen, TX 76542

Sterling

Job Details: 04/19/2024

On arrival verified complaint of unit shaking. Installed prev diag parts for basket. Ran spin cycle and unit no longer shakes calibrated unit operational test is good job completed used 1x w11513243

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Austin, TX 78725

Tim M

Job Details: 04/19/2024

"Arrived on site to replace previously diagnosed basket. Replaced basket (W11513244) and tested unit, unit is running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cedar Park, TX 78613

Miguel

Job Details: 04/19/2024

"Arrived on site with all parts ordered. Removed and replaced gearcase, clutch, slider, stator, rotor, washplate and spanner nut. Reassembled. Calibrated and completed diagnostics. Call complete."

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Georgetown, TX 78628

David Z

Job Details: 04/19/2024

"Arrived on site to diagnose range with FL burner flame too high. Tested unit and found the flame within normal limits, but I did adjusted the valve down to try and lower the flame. Did not see much adjustment with the valve maxed out, and this seemed to be in line with the other burners. Advised on findings and that no further adjustment can be made to change flame height. Call completed."

We serviced a

WHIRLPOOL DRYER

Model WED6620HC2

Near Austin, TX 78738

Joe Z

Job Details: 04/19/2024

"Arrived on site for unit not powering on. Upon arrival,test polarity and have zero voltage fro L1 and L2. Found GFCI breaker has tripped. Restored power and polarity is now correct at terminal block. Test unit and is operating as designed. Job complete. No parts installed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Georgetown, TX 78626

Gerry C

Job Details: 04/19/2024

"MED4500MW0 Arrived to install ordered part. Prior to replacing the cabinet, I discussed the issue with the customer and they had a recent video of the issue. I was able to determine the prior tapping noise that had matched the drum rotation was gone, but there was an intermittent tapping that was very loud. I discovered the motor mount to be the absolute source of the issue and corrected the mounting. Multiple tests with the customer present, showed the issue fully resolved. Operational test good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hutto, TX 78634

Wesley

Job Details: 04/19/2024

"Arrived onsite for unresponsive ui and traced good power to the control, replaced control amd ui due to control mounting stubs broken and control hanging in cavity. Ui unresponsive even with new control. Replaced th ui. All checks good. W11368911 W11305308"

We serviced a

JENN-AIR MICROWAVE

Model JMW2427LM02

Near Georgetown, TX 78633

Gerry C

Job Details: 04/19/2024

"JMW2427LM02 Arrived to inspect microwave issues. I found the microwave would not engage,unless the door was pressed. Attempting to remove the machine from its installation, I found the cabinet sides too tight and catching the outer wall panels, preventing removal. I advised the customer that we will return with all needed parts to attempt the service, but in the event we are unable to remove the machine without damage to the surrounding area, they will need to seek the assistance of a cabinetry professional for assistance with the cabinet. Tech GCO, helper tech and two hours service. ; ordrng 1 W11578578 (Interlock) and 1 W11639552 (MW Inner Door) and 2 W11319474 (MW Hinge)s and 1 GCO (GCO) and 1 2ndTech (2 Techs) and 1 2Hrs (2 Hour Service)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Liberty Hill, TX 78642

David Z

Job Details: 04/19/2024

"Arrived on site to diagnose dishwasher not heating. Was advised the inspector called this in saying that the unit didn't heat the incoming water. I abided the customer this was normal / working as designed. Confirmed with tech line unit will only attempt to raise temp a little during wash cycle, unless high temp options are used. Tested and confirmed Amp draw when appropriate during diagnostic cycle, heater is plugged in. SR7738925981. No parts replaced. Call completed."

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ5

Near Georgetown, TX 78633

David Z

Job Details: 04/19/2024

"Arrived on site to diagnose range with dead oven / control. Tested unit and found good voltage and polarity, but dead console. Removed the console and found once I moved it the display came on, likely due to either a pinched or grounded wire. Reassembled and had no further issues with display. If issue returns we need to replace the UI Harness. Repair completed."

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS4

Near New Braunfels, TX 78130

Andrew

Job Details: 04/19/2024

"Arrived on site to test unit for temps being off. Found customer using hanging thermometer and advised against use of hanging thermometers as stated in owners manual. Tested unit at 350, 375, 400, and 425 with no issues. Temps are in range but a bit on the low side. Noticed a bit more than usual heat escaping on top right hand door seal. Recommend door seal and control replacement. Office to reschedule. ; ordrng 1 W11542153 (Door seal)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Pflugerville, TX 78660

Wesley

Job Details: 04/19/2024

Arrived onsite for a broken strike. Replaced the strike and tested. All checks good. W11457841

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Austin, TX 78704

Tim M

Job Details: 04/19/2024

"Arrived on site to test unit for no cool. Upon arrival cabin temperatures were at room temp. Cycled power, compressor did not kick on. Entered diagnostics and activated compressor, heard no click from the start device and compressor did not kick on. Replaced start device, compressor kicked on and shortly after shut off again. Compressor is seized and will need a new compressor, access valve, dye drier and start device. Will order evaporator coil as precautionary. Customer would like an earlier appointment if possible. Unit is r600a. Requesting 2 hours. Ordering parts, rescheduling for 04/25.; ordrng 1 W11580057 (Compressor) and 1 W11579351 (Evaporator coil) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Austin, TX 78747

Tim M

Job Details: 04/19/2024

"Arrived on site to test unit for leak. Inspected unit and found water on the bottom of the RC. Inspected water reservoir, water valve, and tubing. No obvious signs of damage. Ran IM harvest and fill, when IM was filling a leak sprung from the full tube and leaked into the RC. Customer provided fill tube, installed fill tube and tested, unit is now running as designed, no leaks detected. Tried collecting fee by calling and leaving message. Office to try and collect fee. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM04

Near Austin, TX 78753

Ryan B

Job Details: 04/19/2024

"Arrived on site to inspect unit for dent on Fc door. Found dent, replaced door. Used heat gun to form gasket, tested unit, unit is running as intended. No leaks present at this time. Job complete. Used w11575716"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Woodway, TX 76712

Tyler

Job Details: 04/19/2024

Arrived on site for refrigerator leaking water and fc door not closing. Upon arrival confirmed failure and found valve leaking into icemaker and under fc door. Removed ice and installed valve. Tested ice maker and dispenser and found no leaks and door sealing. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Leander, TX 78641

Lou

Job Details: 04/19/2024

"Arrived on site to inspect refrigerator freezer ice maker not working. Upon further inspection, I found the ice maker on/off arm in the off position (photo). Lowered the arm and monitored and it is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Woodway, TX 76712

Tyler

Job Details: 04/19/2024

"Arrived on site for washer leaking. Upon arrival found no errors In diagnostics. Found no breaks or fill line, pressure hose, tubes, or drain hose. Ran washer and filled to max lvl but couldnt replicate leak. Releveled unit because tube was leaning to far to the left on arrival. Found unit working as designed. Call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Andice, TX 78628

Miguel

Job Details: 04/19/2024

Arrived on site for washer not working. Showing a error. Entered diagnostics and found f2e3. Cleared and ran diagnostics. Unit stopped at drain pump. Removed wires and pump was at 21 ohms. At control I got no reading. Will need new harness. Part shows out of stock. Office will call to schedule. ; ordrng 1 W11643701 (Harness)

We serviced a

JENN-AIR VENTHOOD

Model JVW0636LS

Near Leander, TX 78641

Lou

Job Details: 04/19/2024

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace both sections of the chimney; however, upon arrival, as I was removing the protective film I found both sections were damaged (photos). I notified the office and am ordering both sections again and a CNOTE-INSPECT BEFORE SCHEDULING RETURN SERVICE. ; ordrng 1 W11601127 (Upper chimney) and 1 W11601126 (Lower chimney) and 1 CNOTE (TECH TO INSPECT BEFORE SCHEDULING RETURN SERVICE)"

We serviced a

GE REFRIGERATOR

Model GNE25JYKHFFS

Near Austin, TX 78726

Scott

Job Details: 04/19/2024

Arrived onsite for moisture building up again as before . Didnt find any air gaps on gasket or mullion . No other moisture except for same location . Ordering duct assembly. Call to set return ; ordrng 1 WR14X25128 (Duct assembly)

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS3

Near Austin, TX 78717

Scott

Job Details: 04/19/2024

"Arrived on site for coil burner tops not heating properly . Getting correct voltage , burners are cycling properly . Did advise customer on newer style coil burners . Reference to service pointer W11354284B. Tenant did mention oven not getting hot enough either . Ran temp checks and adjusted temp 10 degrees hotter . No parts used . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Austin, TX 78724

Matthew

Job Details: 04/19/2024

"Unit in 1815 - Arrived onsite for unit not cooling properly. Inspected and found frost only on end of cap tube to evaporator and no other frost. Took pic, possible restriction. Needs sealed system repair. Spoke to claims and found no sealed system coverage. Maintenance decided to replace unit. Office to collect service visit."

We serviced a

MAYTAG WASHER

Model MHW5630MBK0

Near Belton, TX 76513

Sterling

Job Details: 04/19/2024

"On arrival verified complaint of unit not draining, unit is full of water and stays locked. Started cycle and confirmed unit drains but its in spurts and not much force. Drain hose is installed correctly. Recommend replacing drain pump, unable to locate drain pump in truck. Reordering drain pump. Unable to open door unable to verify mod Ser. Ordering 1x w11458345. No parts used today. Rescheduled for 4/26; ordrng 1 w11458345 (Drain pump)"