"Arrived on site for washing machine model MVW6500MBK0 making abnormal sounds during spin. Inspected unit and work area. Customer stated machine sounds like bearings going out or belt slipping; issue not on every load but consistent. Tested unit and confirmed sound like dry bearings. Checked underneath and found belt WPW10006384 and clutch assembly W10721967 worn. Replaced gearcase W11454734/W11449840, clutch assembly W10721967, and belt WPW10006384. Tested unit; operates as designed with no leaks present during service. Call complete."

"Arrived on site for electric dryer model WED5100HW2 not tumbling. Inspected unit and work area. Customer advised unit sounds like it's running but does not tumble or dry clothes. Tested dryer and confirmed complaint; unit sounded operational with heat in drum. Accessed interior and found broken belt and motor coupler; rollers and idler pulley spun freely. Replaced motor W11549461 and belt from repair kit 4392067. Tested unit, which operated as designed. Call complete."

"Arrived on site for not maintaining temp in fresh food section. Opened doors found ripped damaged gaskets,placed flashlight in fresh food section,closed doors light visible with doors closed uploaded pic. Ordering door gaskets. ; ordrng 2 W10830055 (Door gaskets)s"

Arrived on site for a dryer WED4850HW0. I updated the model and serial number. I tested in timed dry. Unit is heating and tumbling as designed. I ordered a WP22002263 bulb for the drum. Rescheduled for the 14th. ; ordrng 1 WP22002263 (Light bulb)

Arrived on site for a washer WTW4855HW3. Customer said the unit was leaking but now the pump is running continuously. I verified the pump running but couldnt do any other test until the control is replaced. I'm ordering the W11607637 control for the return visit. Office will need to reschedule. ; ordrng 1 W11607637 (Control)

Arrived on site for a range WFES3030RS0 tripping the breaker. I verified the issue and the correct power at the terminal block. I disconnected the ground and heated to 500 degrees. I reconnected the ground and heated to 350 without any issues. Max amp draw was 15 amps. This unit is on a 40 amp GFCI breaker. Called safety..case #22073839

Arrived on site for poor drying in delicate cycle . Ran temp checks all checking normal. Did advised that delicate cycle is not the best cycle to use on full normal. Loads . No other issues found . No lint build up detected at time of service. Job complete

"Arrived on site to install spacer, installed and tested, door switch is now activating everything, unit is now running as designed job complete installed WP2177331"

Arrived on site for smoke coming out of right hand knob area. Found switch on right rear melted . Used liquid leak detector on valve and found gas leak on valve . Called safty same ref #Ordering manifold and will replace switch harness on return . No other gas leaks detected at time of service. Return set for 1/15 ; ordrng 1 W11509588 (Manifold)

"Arrived on site for leaking ice machine. Customer says unit hasn't leaked since last repair couple months ago. Didn't find any signs of leaking . Unit controls are flashing , max ice and power lights . Ordering evap and control . Call to set return ; ordrng 1 W11034363 (Control)"

"Arrived to unit 2105 for no cool. Pierced system found no refrigerant in the system,installed a drier pressurized unit found leak at inlet of evaporator. Removed nitrogen, repaired leak location, installed a new compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Let pressures equalize checked evaporator no signs of leaks reassembled unit powered unit on compressor powered on. W11557671,wpw10143759,w11506635"

"Arrived on site for refrigerator model WRS325SDHZ14 not making ice. Inspected unit and work area. Customer advised ice production has been sporadic, going days without making ice. Found initial model information slightly incorrect (wrong engineering digits) but serial correct; updated model details. Checked temperatures; both sections adequate. Due to model change, ice maker brought was incorrect; ordered correct ice maker W11700250 for repair. Customer requested reschedule to 1/16. No parts installed, and no leaks were present during service.; ordrng 1 W11700250 (Ice maker)"

"Arrived on site. Found unit with a complete no cool,room temp in both sections found rust on middle divider on liner,pulled unit out moisture residue on back wall liner,removed compressor cover compressor running discharge tube warm called tech support sent pictures tech support wants sealed system work performed will order parts,before repair will need to pressurize to find source of refrigerant leak. ; ordrng 1 W11492867 (Ff evap) and 1 W11575003 (3 way valve) and 1 WPW10608485 (Evaporator) and 1 W10832994 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

Arrived on site for no cool. Compressor attempts to power on then shuts off diagnosed a defective compressor ordering a new compressor. Office to contact customer on return date. ; ordrng 1 W11598433 (Evaporator) and 1 W11686820 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600a (R600a)

"Arrived on site for no cool in fresh food section. Found fresh food leds dime,no air flow to fresh good section. Found evaporator cover incased in ice,ran diagnostic bimetal reading open while covered in ice,bypassed bimetal ran test still reading open,replaced the main control ran bimetal test passed reading closed,defrosted evaporator replaced bimetal reassembled unit powered unit on compressor and fans running good air flow to fresh food section. Leds still dim installed updated leds unit loss all power to ui and all lights traced issue unplugged led supply and reconnected,spark on led control disconnected power to led control ui powered on and unit started cooling again. Ordering led supply. Used 3 w11632139,wp2182381,wpw10200659; ordrng 1 W10830288 (Led supply)"

"Arrived on site for no lights in freezer and not dispensing water. With filter removed water works diagnosed a defective filter housing and led module, replaced filter housing and led module powered unit on,tested water dispenser passed led in freezer working. W11602886,w11162042; used 1 W11602886 (Led module) from stock"

"Arrived to 3901 for faulty dryer panel on bottom. Upon arrival, confirmed scratch on the bottom left corner of unit. Proceeded to apply touch up paint to the unfinished surface. Before and photos taken. Unit is functioning as designed ."

"Arrived onsite for a refridgerator model WRS311SDHM11nthat is not cooling properly. Inspected unit and work area. I gained access to the freezer and could not hear the evaporator fan running even though the compressor and condenser fan were. I gained access to the evaporator and found a good frost pattern, indicating temperature issues were caused by the lack of airflow, with the evaporator fan not running. I replaced the evaporator fan motor WP2315549 from truck stock and tested the unit. The unit began to work and operate as designed with no leaks present during service. Call complete. ; used 1 WP2315549 (Evaporator motor) from stock"

Arrived on site to diagnose microwave oven combo WOEC3030LS01 with possible abnormal noise. Ran unit and confirmed abnormal noise coming from MW fan. Removed unit from cavity and replaced MW motor W11344874. Ran unit and verified abnormal noise is gone. Unit working as designed. Noone on site to sign for ticket. ; schdld next appmnt for 1/14 WED !

"Arrived on site to diagnose washer WTW8127LC3 with latch related issue. Examined unit and found the locking tongue on the latch had broken off, and unit won't start. Found no engineering digit on work order and updated. Found supplied latch incorrect for engineering digit. Ordering correct latch to resolve. Set return for 1/14. Customer request sooner service. ; ordrng 1 W11670519 (Latch)"

Arrived on site to complete support repair on mw oven combo JMW3430LL02. Installed new W11724411 support. Verified proper fitment and operation. Repair completed.

"Arrived to 4601 to replace previously ordered part. Upon arrival, proceeded to replace W11752163 panel and WP3191239 foam. Before and after photos taken. Unit is functioning as designed"

"Arrived on site to look at model WTW6120HW0 for customer complaint of unit making a noise. Found belt, splutch, and motor pulley were causing the squealing noise. I replaced motor, belt, and splutch. Ran calibration and test cycle, unit tested good. No signs of oil from gearcase. Parts used w11021967, w10721967, and w11239857"

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid cycle, cycle power but ice maker is unresponsive to diagnostics, replaced ice maker and tested unit is now running as designed no leaks detected job complete installed W11284458"

"Arrived on site to test unit for no water at dispenser, tested unit found valve activating but no water, found valve shut at the wall, turned on water and tested, unit is now running as designed no leaks detected job complete no parts installed"

"Arrived on site to look at model WMH31017HZ09 for customer complaint of unit not heating. Found shorted magnetron. I replaced magnetron, capacitor, and diode. Tested unit and found transformer shorted. Ordering magnetron, cap, diode, transformer, fuse and thermostat. Parts used w10754299, w11256462, w10850446; ordrng 1 W10754299 (Magnetron) and 1 W11256462 (Diode) and 1 W10850446 (Capacitor) and 1 W10832024 (Mag thermostat) and 1 W11545872 (Transformer) and 2 W11707984 (Fuse)s"

"Arrived on site to look at model WTW5105HW3 for customer complaint of squealing noise. Found gearcase leaking oil and got on belt and splutch. Inwas unable to remove agitator it is seized onto the gearcase shaft. Will need gearcase, agitator, splutch, and belt. ; ordrng 1 W11550891 (Agitator) and 1 Cnote (Auth)"

"Arrived on site to test unit WDF341PAPM2 for not starting a cycle. Upon arrival customer stated unit fills with water but does not wash. Entered service mode and ran a test cycle, unit filled but wash motor did not engage. Replaced wash motor assembly (W11614379) and retested unit, wash motor is now engaging properly. Verified all other components are operating properly. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect unit WRS315SNHM09 for damage. Performed visual inspection and confirmed damage present to both doors. Provided RC door (LW11258450), FC door (LW11258473) and nameplate (W11223753) to customer. Job complete."

"Arrived on site to test unit WRS571CIHZ04 for filter popping out. Upon arrival customer stated she replaced the filter but it will not stay locked in. Verified issue and found filter ejects from the housing when the dispenser is engaged. Performed visual inspection and determined filter housing is not retaining filter properly. Replaced filter housing (WPW10394053), installed filter correctly and tested dispenser, filter now remains secured with no ejection. Advised customer to refrain from purchasing filters online. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit WFC150M0EB3 for RR element not working. Upon arrival found RR surface element inoperative. Verified supply voltage present at the element receptacle and confirmed element was open. Replaced RR element (W11396790) and tested operation, element now heats properly and cycles as designed. Unit is running as designed, job complete."

"Arrived on site to test unit for not washing dishes, tested unit found failed wash motor, replaced sump assembly and tested unit is now running as designed no leaks detected job complete installed W11025157"

"Arrived on site to test unit for not heating properly, tested unit found microwave is set to max power, put a bowl of water into unit and after a minute the water was just warm, put a bag of popcorn in unit provided by the customer and on a full popcorn cycle only popped a few, also the top element is falling out, screws, recomend replacing magnetron, Inverter and attaching element with proper screws to fix issue ordering parts office to reschedule ; ordrng 1 W11578959 (Magnetron) and 1 W11754874 (Control) and 1 WPW10387651 (Microwave heating element) and 1 Partsresearch (Nuts that attach microwave heating element)"

"KDTE204DSS0. Removed and replaced previously diagnosed parts: OWI sensor wpw1070575 and drain pump wpw1053120. Tested dishwasher, and it filled, washed, and drained properly. No leaks detected at times of service."

"WFW560CHW4. Customer stated that the door would not unlock and the unit was full of water. Accessed via rooftop panel and opened door lock from release inside the washing machine. Door opened. Tested door lock and found it faulty; removed and replaced door lock W11565030. Emptied out the washing machine, closed it, and drained. The washing machine drained the water out fine and is working as intended. No leaks detected at times of service."

"Electric dryer AED4675YQ1. Verified rumbling noise while turning. Removed front panel and drum; found right rear roller completely worn. Replaced both rollers, belt tensioner, and belt from repair kit 4392067, 4392065. Reinstalled front panel. Tested: no longer makes noise, heats properly, functioning as intended. AED4675YQ1"

"Washer WTW5000DW1. Customer stated the washing machine would sometimes leave clothes wet at the end of the cycle. Customer also stated that when using rinse and spin, the washer would fill then rinse, then drain, fill then rinse and drain again, repeating the process. Ran diagnostics and found no fault codes. Ran auto test and washing machine passed auto test. Possible software issue; removed and replaced control board w11116590. Recalibrated. Washing machine ran auto test: unit filled, agitated, drained, and spun. Washing machine is working as intended. NO WATER LEAKS OBSERVED DURING SERVICE."

"F7e6 motor fault f5e2 lid lock fault Washer NTW4705EW0. Customer stated agitator would not work and wash tub was banging around. Ran diagnostics and checked fault codes; found motor fault code and lidlock fault. Ran component tests: lidlock opened and closed properly and engaged. Drive motor would not engage; basket spun freely. Noted suspension rods are completely shot, causing tub to bounce and likely the knocking. Ordering motor, capacitor and suspension rods. No leaks detected at times of service.; ordrng 1 W10889172 (Motor) and 1 W11158830 (Capacitor) and 1 W10780045 (Suspension)"

"MVW6200KW2. Customers stated that the washer was making a loud squealing noise during the spin cycle. Tilted the unit back and noticed that the drive belt was slipping on the splutch cam. Removed and replaced drive belt Wpw1000684 and splutch cam kit W10721967. Also noticed a lot of bounce in the tub. Removed and replaced suspension rod kit W11396716 Tested washing machine and it no longer squeals while spinning, with no bounce in the tub. No leaks detected at times of service"

"MVW7232HC2. Customers stated that the washing machine would stop during the cycle and just sit there. It would fill with water but not wash, or advance to spin without spinning, then drain. Issues were intermittent. Ran diagnostics; no fault codes. Ran component tests; washing machine passed all. Called office and spoke to Jerry. He advised replacing the ACU and lidlock, as lidlock may cause intermittent issues. Removed and replaced ACU w11687817 and lidlock w11700916. Recalibrated washing machine and ran auto test. Washer filled, agitated, drained, and spun. Washer is working as intended. No leaks detected time of service. Advised customer if issue persists to call back, and we will replace ACU and control console at the same time."

Arrived onsite for unit with long fill error. Found temporary solution was to run drain line at ground level to a floor drain. This was causing no water retention as the unit ran the water out as it filled. Explained that this will cause the irregularities as experienced and the machine cannot operate properly. Cuetomer will use a standpipe to restore function. No parts.

"Arrived on site for washing machine, not completing cycles and kicking drain pump on continuously. On arrival, I confirmed failure, and when I entered diagnostics I found the following error codes f1e1, f3e1, f8e1. After further testing, I found the control board is stuck in a drain loop and needs to be ordered and replaced.im ordering W11603810 control and bringing back previously ordered parts as well. In case we find a short end the harness or the actuator and possibly the water valve due to the f8e1 code. Office three schedule with customer wants availability of parts is known.; ordrng 1 W11603810 (Control)"

"Arrived onsite KUIX335HPS01 for no ice production and found unit operating with failed fill valve and water level sensor. Repaired by replacing Valve W10897719, and pump W11542867, unit is now operating as designed. Advised customer on repair."

Arrived onsite for range WEE515S0LS3 tripping breaker. Ran components test and found unit to be operating. Ran normal heat cycle at 500 degrees and allowed unit to come up to temperature. Unit heated and cycled without issue. Advised maintenence that no component has caused an issue for the breaker to trip. Customer will monitor and may inquire for breaker replacement. Unit is functioning properly. Job complete

"Arrived onsite for unit WTW5057LW1. Diagnosed bad door latch mechanism, verified with test. Replaced latch W11513248 and tested repair. Unit is now operating as designed. No leaks at time of service."

"Arrived onwite and tested unit for not rining out clothes. Found suspension is good. Customer does one load per week with all their clothes. Advised that may be a contributing factor to inability for spin and balance, no error codes. All components tight and spin speed correct and smooth. Reset control. No parts, advised cuetmer on findigns and on use and care."

Arrived on site with new console. Removed door panel. Removed console which already has the user interface. Ran automatic test cycle. All working as designed. Call complete. W10859914

"Arrived on site for dishwasher showing h20. Found f8e6, f8e1, f1e1. Cleared codes and ran diagnostics. All components passed. Removed from counter and replaced water inlet assembly, since it has the flow sensor. Ran unit in quick wash through to the second fill. Working as designed. Call complete. No one available for signature"

Arrived on site for dishwasher not starting. Found the dishwasher will power on but start button does not respond. Entered diagnostics and found F2e1. Start does not advance sequence. Other buttons responding. Automatic test cycle complete with no issues. Replaced main control. Verified operarion. Call complete. Called techline to document findings. Case #22151459

Arrived on site for microwave not heating. Ran check and found capacitor was bad. Replaced capacitor and diode. Verified operation. Call complete.

"Arrived on site for dishwasher not starting . Started button not responding to commands. Replaced control . Unit is now starting and running normally. Didn't find any issues with vent , no signs of any leaking or any moisture collecting in door . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete ; O-emld tckt"

Arrived on site for poor drying . Ran diagnostics for 4-2 error . Test wash checked normal. Elemnt checked normal. Replaced control . Reran diagnostics test wash . All checked normal. Nomwater leaks detected at time of service .

Arrived on site to install ordered parts on a range WFES3330RS2. I installed both elements w11182108 w10856603. I disconnected the ground and heated to 500 degrees without any sounds. I reconnected the ground and verified the unit it working as designed.

"Arrived on site for dryer that would not spend the drum on its own. On arrival, confirmed the issue and found belt broken. But after further inspection found no other faults in the motor. I replaced 4392065 repair kit and found dryer working as designed with a new belt idler, pulley and support wheels. Call complete"

"Arrived on site for washer showing an f3e1 error code and not completing cycles. On arrival, confirmed, failure and upon further inspection.I found no oil leaking from the gear case, the slider working as designed and not broken and the water valve functional. I then found that the pressure switch wasn't reading the water level on the tub properly, but there were no kinks in the hose or breaks. I replace control board w 11611438 and found washer working as designed with no leaks call complete."

"Arrived on site for dryer not heating. On arrival, I found the heating element about to ground out and the coil's sagging. I found the high limit cutoffs broken and this was due to a clog in the wall that you could see from the outside of the house on the roof. The exit on the roof has a mesh cover over it, preventing limp from escaping, which is not to code. And at this point because of how much is it's clogged inside the wall? The dryer vent in the home now.Presents a fire hazard if the dryer is used. I instructed customer. They would need a proper dryer vent cleaning before using dryer. And that whoever comes out will need to ensure they get on the roof remove the cover and make sure all the lint is pushed out as designed. I replaced 279816 and 279838 and found dryer itself is working as designed. Call complete."

"Arrived on site for range not heating oven, door falling off, and frontleft burner not regulating temps to burner. On arrival confirmed issue and found the main control board, not sending any power to their helmets. The trim that holds the door in place, had fallen off and broken and the front left infinite switch was broken. I replaced w 11122539, red tape, w p w 10310922, and wpw 10434452. Alright, tested range and found it working as designed.And door functional call complete."

"Arrived on-site for refrigerator overfilling, the ice maker and ice cubes. We're freezing together. On arrival, I confirmed the failure but found the ice coops were not freezing together.But instead, the ice maker is overfilling and not harvesting the ice properly and causing it to build up in thick chunks. I found the ice maker tray broken from the motor which is what led to the whole issue to begin with. And after replacing w11700250i found ice maker working as designed with no leaks call complete."

Arrived on site to apartment 2388 for refrigerator WRS321SDHZ13 with dented door. I replaced door W11790438 and added nameplate W11223763. Job complete

"Arrived on site for refrigerator WRFF3736SZ00 with issues of not cooling in both sections. Upon arrival, inspected unit. Compressor, condenser fan and evaporator fan are all running. There is no frost on evaporator. Need to order R600 sealed system repair. Ordering compressor, access valve, uv drier and 2 hour weigh time. Office to reschedule ; ordrng 1 W11758994 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"

"Arrived on site to inspect dryer WED4950HW0 not drying the clothing. Upon further inspection, the customer advised that the vents were recently cleaned and the clothes are taken too long to dry. Using my vent test kit, I tested the airflow to the unit on Air Only cycle. The first two tests failed and when I performed the third test, I removed the vent tube from the back of the unit and the test passed. I demonstrated for the customer as I performed these tests. I gained access to the heating element and removed it and found the middle metal plate was blackened and warped and beginning to crack. I explained to my customer how this happens (clogged vents). I replaced the element and before putting the unit back in its space, I used my boroscope to check the vents and when I removed the vent tube from the wall vent, I found a pile of lint at the opening. I placed my boroscope approximately 3 feet up the wall vent tube and I found minimal lint on the sides. I recommended that the customer have a different company check/clean the vents and check the vent cap at the roof to make sure there is no lint packed inside of it. The unit is operating as designed and no lint observed within the unit. Job completed. 279838"

"Arrived on site, replaced spring and latch kit and all micro switches . Door is opening and closing properly and heating . Job complete"

Arrived on site for oven not starting . Found some of the buttons on touch pad not responding. Checked ribbon cable and all connections secured. Replaced control. All buttons are now responding. Ran preheat . All checked normal. Job complete

"Arrived on site ,replaced control. Did find burn marks on old control . Unit is now dispensing water and ice . Did find supply line is leaking . Advised customer to replace supply line . No other leaks detected with fridge . Job complete"

"Arrived on site, replaced mw control , inverter , mag. Unit is now heating to WP specs. No other issues found . Job complete"

Arrived on site to inspect dryer model WED4107SW0 making noise. Upon further inspection I gained access to the inside of the dryer. I found a small piece of debris from a piece of clothing which appeared to be a fragment of a metal button. I removed the debris and did not find any further issue. The dryer is now operating as designed.

Arrived on site with closer and ice bin. Replaced ice bin and verified operarion of ice. Removed door and found door closure within the door is not longer attached to the door. Also found both dispenser side door shelves are broken. Will order new door and shelves. Office will call to schedule. ; ordrng 1 W11435343 (Door) and 2 WPW10212139 (Bin)s

"Arrived on site to test unit MEDB835DW3 for abnormal noise. Upon arrival customer stated unit emits a squeaking noise immediately upon cycle start, which intermittently subsides mid-cycle.Verified complaint by initiating a dry cycle; audible squeal present during initial drum rotation. Disassembled unit and found pulley wheel and roller bearings seized. Replaced pulley wheel, roller bearings and belt using a repair kit (4392067). Reassembled unit and tested operation; drum rotation is smooth and noise condition fully resolved. During functional testing, observed intermittent console input response and erratic UI behavior, indicating a failing console assembly. Recommended console replacement to prevent future operational issues. Ordering part, office to reschedule.; ordrng 1 W11099769 (Console)"

Arrived on site to install drain hose part W11244231 on washer model WTW5105HC2. I installed the hose and tested the washer and it is now operating as designed. No water leaks observed during service.

"Arrived on site to unit 3103 to inspect washer model WETLV27HW3 not advancing through cycle upon further inspection, I placed the unit into diagnostics and observed error code F8E1 and F0E2. I ran component testing and found that the hot and cold water supply was reversed. I also found a large amount a buildup from fabric softener. I corrected the water supply issue and ran a test and found that the washer is now operating as designed. I advised the customer of proper detergent and fabric softener usage to prevent over suds. No water leaks observed during service. Maintenance not on site to sign."

"Arrived on site to inspect washer model WTW4855HW3 continuously draining unless unplugged. Upon further inspection, I placed the unit into service mode and observed error code F3E1. I checked the condition of the pressure hose and found no obstructions or damage. The control has a failed pressure sensor, which is causing it to drain continuously. I replaced the control and calibrated and tested the machine. The machine is now operating as designed. No water leaks observed during service. W11603810"

"Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the harness part number W11449075 and tested the machine. The error code was no longer present, however the control would not send voltage to the motor. I replaced the control W11549931 and reassembled an tested the washer and it is now operating as designed. No water leaks observed during service."

"Arrived on site to look at model WED5720RR0 for customer complaint of rear bulkhead paint chipping. Found paint rubbing off also found burnt wires at terminal block. I unplugged unit due to fire hazard. Showed customer burnt wires. Ordering 4 prong power cord and terminal block. Returning with rear bulkhead, shafts, clips, nuts, and washers ; ordrng 1 PT600L (4 prong power cord) and 1 Cnote (Terminal block kit) and 2 WPW10359271 (Roller shafts)s and 2 W11236646 (Washer)s and 2 WPW10512946 (Clips)s and 2 WPW10080190 (Nut)s"

"Arrived on site to replace control under S153EB on model WTW4957PW0 for unit running drain pump constantly. I replaced control, unit tested good no leaks after repair. Part used w11608056"

Arrived on site to look at model JGRP648HL07 for customer complaint of ovens not lighting. Found 30 inch ovens bake ignitor was disconnected from wire. I pulled unit out and gained access to wire and connected to bake ignitor. Found debris in burner tube in small oven preventing gas flow. I removed debris and tested both ovens. Unit tested good.

Arrived on site to diagnose dryer getting check vent light on. Test unit replaced thermistor test unit and unit test good. Job complete.

Arrived on site to diagnose range not getting power. Test unit and found no display on. Pulled unit out to check voltage and found black wire at terminal blocked melted. Will order new main harnes. Reschedule for 1/13 ; ordrng 1 W11696065 (Main harness)

"Arrived on site to look at model KEBC107KSS03 for customer complaint of display not lighting up. Unit would need a control, but unit is still functional. ; ordrng 1 8301915 (Control)"

"Arrived on site to diagnose dryer making a thumping noise during operation. Disassembled the unit and removed necessary components to gain access to the drum support wheels and idler pulley. Inspected all rollers and found one rear support wheel slightly warped. Replaced the dryer repair kit, including all four drum support wheels and the idler pulley. Reassembled the unit and test-ran the dryer; thumping noise was still present. Performed further inspection of the drum and found the drum itself to be slightly warped, causing continued noise. Unit will require a new drum. Ordering replacement drum and office to contact customer to reschedule repair once part arrives.; ordrng 1 W10508188 (Drum)"

"Arrived on site to diagnose customer concern of a burning smell when the oven is in use. Performed a visual inspection of all accessible wiring, connections, and components and found no signs of overheating, damage, or loose connections. Verified wiring integrity and all wiring tested good. Turned the oven on and set temperature to 350?F and allowed unit to run for approximately 25 minutes. Monitored operation during the entire heat cycle and did not detect any abnormal odors. Customer confirmed that the smell was no longer present during testing. Contacted the safety department to report findings and advised that the issue could not be duplicated at this time. Unit is operating as designed. Job complete. 22068142"

"Arrived on site for water leaking. Found frozen drain due to obstruction in drain line,cleared all ice from freezer section, defrosted and snaked drain checked water flow through drain water draining correctly."

"Arrived on site for water leaking,removed unit found damaged section on fill tube line,cut out damaged section repaired line with union fitting ran icemaker test,icemaker filled with no leaks at tubing or connections. WP2198677; used 1 WP2198677 (Connector) from stock"

"Arrived on site for no ice. Attempted a forced harvest failed diagnosed a short in the icemaker housing, replaced icemaker assembly powered unit on icemaker ran through a harvest and filled with water. W11692161"

"Arrived on site for mid rack falling down when sliding out. Upon arrival, found retainer on the left side track was open causing the rack to fall off the roller. Secured retainer and now unit is functioning as designed. Instructed customer the retainer can sometimes make contact with the gasket. Showed customer. No water leaks detected at this time . No parts needed"

"Arrived on site for water remaining on the detergent cup. Upon arrival, found slow flow from the weep holes from the detergent casing assembly. Proceeded to replace W11524105 drawer. Tested unit and now unit is functioning as designed . No water leaks detected at this time"

"Arrived to 9305 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived on site for FC door stuck shut. Upon arrival, proceeded to steam unwanted ice buildup potentially in FC. Was able to crack door open and found excessive amount of ice buildup. Picture attached. Proceeded to remove all item buildup and dried entire FC. Tested ice maker and found no leaks. Open and closed door and found no issues with the hinges and gasket. Explained to tenant about opening door by grabbing handle by center. When grabbing from left side and pulling on handle, it will canter the hinge, not allowing to close correctly. Unit is functioning as designed. No water leaks detected at this time . No parts needed"

"Arrived on site for refrigerator KBSD706MPS00 with issue of not making ice. Upon arrival, inspected unit. There is no ice in container and no ice in icemaker mold. Ran test per service pointer. Icemaker is not responding. Continued steps with pointer and replaced all parts of icemaker kit W11735840. I test unit and is operating as designed. No leaks present. Job complete. During disassembly of valve there is a screw under valve housing facing downward to floor. I pointes out to customer that it caused a scratch on the floor. I uploaded pictures on SD. Job complete"

"Arrived onsite for dishwasher WDP540HAMZ4 not stopping. Customer stated the unit ran for 12-20hrs, even the quick cycle ran for over 5hrs befor he manually canceled cycle. Called techline for assistance, spoke to Joe SR#22123183. During testing found after cycle ended, the cycle would begin all over again. Recommended replacing control for stuck start button. Replaced control W11684259. Tested and unit continued to run again. Called techline Spoke to Chris SR#22124474, tech escalated to engineering for response. Will need to write 2-3 days for response. ; O-emld tckt"

Arrived onsite for WOS51EC0AS02 with blown fuse. Repaired by replacing fuse WPW10545255. Unit is now operating as designed. Advised customer on repair. Unit now heats to 350f during preheat.

"Arrived onsite for vent hood making noise. Customer stated the sound issue was already repaired by previous visit, the issue is one of the lights are out. I confirmed it is recieving correct voltage indicating failed light module. Ordering WPW10638164 Bulb assembly and office to RS as i wasn't able to get a time from customer. ; ordrng 1 WPW10638164 (Bulb assm)"

"Arrived on site to apartment 3107 for refrigerator WRS331SDHM08. Upon arrival, found unit was never thawed outper previous instructions. Maintenance department stayes that were never informed of instructions. I advised to have unit off and thawed out prior to follow up visit. I cannot proceed at this time there is too much ice build up on evaporator and cover. Will need to reschedule ; schdld next appmnt for 1/13 TUE !"

Arrived onsite for issue of all lights in again. Customer showed a video and same issue occurred. I replaced the W11455229 CONTROL AND W11664671 PANEL-UI and powered unit on. Unit is operating as designed and no issues present. Call complete.

"Microwave model WMMS3130RS01. Customer stated the microwave sparked occasionally during use. Removed top vent and control panel; noticed the area was saturated with grease. Checked grease trap, which was about 80% full. Noticed the diode was starting to corrode; replaced it with W11256462 and wiped down as much grease as possible. Advised customer to run the blower fan when cooking with heavy oils and to clean the grease trap regularly to prevent smoke and oil from saturating components. Tested microwave multiple times; it heated properly with no sparking. Microwave working as intended. Called Whirlpool safety and provided complete diagnosis."

"Arrived on site for washing machine model WTW6157PB0 not completing cycles and making banging noise. Inspected unit and work area. Customer advised agitator doesn't work, unit sometimes reruns rinse after spin, agitator broke off wash plate with damage. Confirmed complaints. Ran diagnostics: no stored error codes. Tested suspension and basket: both good, basket secured to drive shaft. Ran diagnostic cycle: unit operates as designed, but rocking due to unlevel feet. Leveled machine and explained off-balance triggers rinse to redistribute clothes for full spinnormal operation. Replaced wash plate W11510461; ordering agitator W11614636 for full repair. Rescheduled customer to 1/14. No leaks were present during service.; ordrng 1 W11614636 (Agitator)"

Model WFES3030RS0 verified. Front burner not working; removed and replaced infinite switch. Infinite switch was defectiveturning on did not activate burner. Replaced infinite switch W10857622 again and front right burner w11517959 tested; burner now comes on properly. Tested inner and outer heat rings on all burners; all function properly. Range working as intended.

"MVW7232HW2. Customer stated that the washing machine would shake and bang around no matter what size load was put in, even after adjusting the load. Ran diagnostics; no fault codes found. Checked suspension; rods seemed weak on the right side. Ordered suspension rods . Customer available next Tuesday, so rescheduled and will call to confirm. No leaks detected at times of service.; ordrng 1 W11400156 (Suspension)"

Refrigerator MSS25C4MGZ08. Customer stated the ice maker stopped working. He had replaced the filter a few weeks ago. Verified water coming out of the dispenser; also checked fill tube and it was not frozen over. Removed and replaced ice maker w10873791. Ran a cycle test. Ice maker cycled and filled. Advised customer that it should dump ice in about ninety minutes. Refrigerator is working as intended. No leaks detected at times of service.

"Arrived on site for refrigerator needing w 11123941 switch. On arrival, confirmed, issue and install part and found unit working as designed call complete."

"Arrived on site to test unit for grinding noise, tested unit found noise coming from cam, inspected and found loose belt and actuator not disengaging properly, replaced, cam, actuator and belt and tested unit is now running as designed no leaks detected job complete installed W10721967, W11239847, W11481722"