We serviced a
WHIRLPOOL DRYER
Model WED92HEFC1
Near Dripping Springs, TX 78620
Andrey
Job Details: 05/19/2022
"Arrived on site to replace previously diagnosed heating element, verified that part was needed, check all sensors all checked out good, replaced element, tested unit unit now running as designed
We serviced a
GE REFRIGERATOR
Model ZISB420DKB
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/19/2022
"Arrived on site to test unit for RC light not illuminating and console not illuminating. Found bad door switch. Replaced switch, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model RBS305PVB00
Near New Braunfels, TX 78132
Andrew
Job Details: 05/19/2022
Arrived on site to test unit for over heating and burning foods. Found bake relay staying closed and bake element was staying engaged vs cycling.
We serviced a
GE DISHWASHER
Model GDT645SSN0SS
Near Kyle, TX 78640
Andrey
Job Details: 05/19/2022
"Arrived on site to test unit for no heat, tested unit found no voltage going to heater, after further diagnostics found the TOD has Tripped, reset and tested voltage, heater is now heating, called tech line and presented my finding, tech line the reason it tripped is that the heating element over time has come to close to the tub overheating and tripping TOD, adjusted heating element and was advised by tech line if issue returns to replace heater harness and control, at this time to unit is heating and running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 05/19/2022
"Arrived on site to test unit for no cool, tested unit found evaporator completely frosted over, in test cycle heater is not activating but receiving 120VAC, defrosted evap, replaced heater, tested heater, heater is now activating, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHB01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/19/2022
Arrived on site to test unit for no ice production. Found feeler arm not inserted properly. Installed feeler arm and found ice maker was in off position. Turned ice maker on and ran diagnostics. Ice maker ran harvest and filled as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78722
Tyler L
Job Details: 05/19/2022
"Arrived on site for install of new heating element. Installed new part and ran tests. No issues at this time, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78750
Justin
Job Details: 05/19/2022
"Arrived on site for a refrigerator that was not cooling properly. Upon arrival the customer stated that the units cooling had completely shut off. They cycled the breaker several times and eventually it started running again. I checked temps and found the FC at 7?F and the RC at 40?F while both set at recommended temps.Upon further inspection I found no frost build up on either evap cover, and good frost patterns. I then put the unit into diagnostics mode and found all airflow components running as designed. I then gained access to the main control and ohmd out all thermistors. The RC thermistor read 7.85k, the FC read 18.3k, and the RC evap thermistor read 11.7k. These are all roughly accurate at the time of reading. This indicates the control may be reading them incorrectly and causing the unit to not cool properly. I am order the control and will return it the UI to install as well. Office to reschedule. ; ordrng 1 W10843055 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM354GPS0
Near Round Rock, TX 78665
Kimo
Job Details: 05/19/2022
Arrived onsite for dishwasher with malfunctioning console. Upon inspection I found f2e2 UI shorted code stored. I am returning with control. Office to reschedule ; O-emld tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78732
Justin
Job Details: 05/19/2022
"Arrived on site for a dishwasher still not dissolving or dispensing soap properly. Upon arrival the customer showed a picture of the soap issue. This soap is remaining in the dispenser. I put the unit into diagnostics mode and found stored error codes F8E2 for fill valve electrical problem and F10E1 for dispenser electrical problem. I cleared the error codes. I then ran a diagnostics cycle and found it running as designed. I called techline and spoke to Rich and kept same SR# 7733306108. Rich recommend replacing the inlet valve, wiring harness, and control. He also had me get into the junction box and double check for polarity. I found it good. I am ordering the harness and the office will reschedule ; ordrng 1 W11568793 (Main Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS04
Near Austin, TX 78757
Scott
Job Details: 05/19/2022
"Arrived on site for frost build up in freezer . Found temps close to normal. Found frost on left front of cabniet . Evap clean of frost . It was just finishing defrost cycle . Rails are failing . FZ gasket in decent shape . Ordering rails ; ordrng 2 2320616 (Rails)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Scott
Job Details: 05/19/2022
Arrived on site for fridge no cooling again . Found evap Frosted up again . Ran diagnostics all checked normal. Would like to pass this bye for review with PR air CS please . ; saved tckt
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHB2844LF7
Near Temple, TX 76502
Cliff
Job Details: 05/19/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found cabinet back has insulation failure causing unit to rust out and have major air leak and condensation leak behind unit. Cabinet is unrepairable and office to inform AHS of findings so they can resolve claim. Documented issue in SD pics.;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78729
Scott
Job Details: 05/19/2022
"Arrived on site for ice not dispensing . Found ice clumping Instructed customer to periodically to use the dispenser to keep ice in bucket from clumping . Customer as noted that water dispenser is having issues as well. Ran dispenser and ice maker fill . Tray for Im only filling half way and trickle thru water in door . Ordering Valve , filter head ,filter . No water leaks detected at time of service. Call to set return.; ordrng 1 W11446818 (Dual valve)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Scott
Job Details: 05/19/2022
Arrived on site for interior light out in microwave . Customer stated bulb that was replaced went out in couple days . Found interlock issues . When starting microwave I would have to hold door closed of have to push door so it would start . Also got a 403 control error . Ordering harness and microwave control . Call to set return ; ordrng 1 W11290002 (Control) and 1 W10358241 (Interlock harness)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78748
Kevin
Job Details: 05/19/2022
"Arrived on site and found control panel is burnt out, took pictures. It will need to be replaced but will also need to bring all other electrical components to ensure repair on next visit; ordrng 1 W11478523 (Ui) and 1 W11413339 (Console) and 1 W11591637 (Lower harness) and 1 W11026785 (Motor) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 W11399437 (Drain pump) and 1 W11543998 (Control board) and 1 W11394572 (Latch) and 1 W11033573 (Filter) and 1 W11551294 (Cord)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Austin, TX 78724
Tyler L
Job Details: 05/19/2022
Arrived on site for complaints of door not closing all the way. Found door ajar. Door will not close all the way. Inspected hinges and they are good. Also found tear in gasket and frost in FC. Ordering new door. Office to reschedule. Unit 6305.; ordrng 1 LW10648583 (FC door)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78723
Tyler L
Job Details: 05/19/2022
"Arrived on site for complaints of door staying locked. Found unit with door locked. Found unit unresponsive. Not powering up and I cannot enter diagnostics. Fount proper voltage and polarity at the wall. Will need to come back with 2nd tech to unstack the dryer. Coming back with prescreened parts, and ordering the latch. Office to reschedule.; ordrng 1 W11316250 (Latch)"
We serviced a
GE REFRIGERATOR
Model TBX18SIXKRWW
Near Pflugerville, TX 78660
Kimo
Job Details: 05/19/2022
Arrived onsite for refrigerator not cooling in the rc. Upon inspection I found the evap covered in ice/frost. I tested the heating element and found that it showed open. I removed as much ice as I could and advised cx to unplug fridge overnight to help it defrost to buy some time with cooling in the rc. Ordering 1 def her kit; ordrng 1 WR51X464 (DEF HTR KIT)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HV0
Near Pflugerville, TX 78660
Kimo
Job Details: 05/19/2022
Arrived onsite for rang oven with code f3e0 oven temp sensor open. Upon inspection I found that the sensor was showing open. I ordered new sensor and set return for the 05/24/22; ordrng 1 W10833885 (Temp sensor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near New Braunfels, TX 78132
Andrew
Job Details: 05/19/2022
Arrived on site to test unit for not cooling. Found evap had small ice ball on cap tube. Evap has slight refrigerant leak. Advised customer sealed system repair would be needed. Would need system components and 2hrs on return visit; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 W10858281 (Evap) and 1 W11125124 (Compressor)
We serviced a
JENN-AIR VENTHOOD
Model JXD7030YS5
Near Lakeway, TX 78734
Justin
Job Details: 05/19/2022
"Arrived on site for a downdraft vent not having the fan turn on. I gained access to the fan control and found the control box physically broken, and all of the leads had come unplugged. I removed the control box and was not able to put it back in securely due to it being broken. I advised the customer to keep the breaker off due to exposed connectors. We will return with the control already on order to install. Office to reschedule.; O-emld tckt"
We serviced a
AMANA WASHER
Model LW8203W2-PLW8203W2A
Near Georgetown, TX 78628
Gerry C
Job Details: 05/19/2022
"Arrived to inspect no cold water. I found the valve was actually leaking and the CX had to shut the water off.valve assembly and removed and replaced it. I found the belt had badly cracked and chunks were starting to come off. Office to order the belt. ; ordrng 1 WP28808 (Belt)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78626
Gerry C
Job Details: 05/19/2022
"Arrived to inspect washability and cycle completing. I entered service test mode and found no stored error codes. The unit filled and at the point the circulation pump should have engaged, there was not pump operation. I checked the motor supply line and found 112.9 VAC anytime the pilot relay was engaged. During expected pump operation, the voltage on the supply line would jump to 121 and the decline to the 112.9 in 1-2 seconds. The unit will require the sump assembly and the control. I left the unit unplugged and shut off the water supply to the unit. No leaks observed during service. ; ordrng 1 W10906426 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/19/2022
"Arrived on site to inspect refrigerator not cooling, inspected unit and work area. Tested voltages two main control and had good voltage. There was no power to any LED lights and to the temperature control, Compressor and fans were also not coming on. Front user interface on the door that controls the icemaker and the water dispenser was working and had power. Tested voltages on plug J2 on the main power supply board and had no voltage. I also found it would be bord fried up. Office to order parts and reschedule for return visit 05/25/22 AM. No water leaks detected during service. ; ordrng 1 W10830288 (LED CONTROL) and 1 WPW10624574 (Power supply board)"
We serviced a
SAMSUNG DRYER
Model DV210AEW/XAA-01
Near Killeen, TX 76543
Tyler
Job Details: 05/19/2022
"Arrived on site for dryer turning on but not starting cycle. Upon arrival confirm complaint and after further inspection found that the exhaust vent thermostat has failed again. After inspecting exhaust system as well as venting through the house(was clean and clear), heating element and other stats. Found no failures. Then found ACU heating relay internally fused together causing increased temps and thermostat to fail. Found ACU . Will need findings reported to ahs ; ordrng 1 DC92-00123C
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78746
Matthew
Job Details: 05/19/2022
"Arrived onsite for washer stopping and nod going through spin. Upon arrival inspected unit. Customer was notified and will need to correct the drain line and home valve supply (cold side). Put unit in diagnostics and found stored error code F8E1 long/no fill, f0e5 off balance load. Found unit getting very little cold water causing unit to time out. Would need valve replaced. Suspension seems weak and basket has lots of play side to side and front to back. Tried removing wash plate for inspection but plate was seized. Will try ordering plate removal tool. Ordering Basket, suspension, hub, gearcase, washplate and basket cover. Need 2 hr. Will need AUTHO. Office to reschedule . Be sure customer has issues corrected before reschedule. ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 W11130362 (Suspension) and 1 W11239857 (Belt) and 1 W10849477 (Tub ring) and 1 2hr hr) and 1 NeedsAUTHO (Needs AUTHO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Granite Shoals, TX 78654
Jonathan S
Job Details: 05/19/2022
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature. Performed diagnostics mode and tested thermistor and found all ready correct temperature. Found no frost pattern on evaporators. Gained access to compressor and found dc voltage to compressor. Will need to replace compressor and possibly evaporators. Will need authorization to continue with repair. Office to schedule return when ETA is available. Please allow 2 to 3 hours for repair.; ordrng 1 W11393142 (Compressor kit) and 1 NonUVdryer (Dryer) and 1 Accessvalve (Access valve) and 1 W11336586 (Control) and 1 W11099748 (FC evaporator) and 1 W11291123 (RC evaporator)
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Temple, TX 76502
Tyler
Job Details: 05/19/2022
Arrived on site for washer not turning on. Upon arrival confirmed issue. After further inspection found ui and ACU miscommunication causing failure of ui response to input. I then found suspension rods on back right corner failing. Will need office to reschedule once availability of required parts is known.; ordrng 1 W11478526 (Panel ui) and 1 W11419171 (Acu) and 1 W11400156 (Suspension rods)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Liberty Hill, TX 78642
Lou
Job Details: 05/19/2022
"Arrived on site to inspect refrigerator not cooling properly. Upon further inspection, I found the RC evap cover with ice on it. Attempted to remove the fan scroll and found it stuck to the evaporator due to the ice accumulation. Per service pointer #W11512766, the UI must be replaced. Due to the amount of ice on the evaporator, the fan scroll will need to,be replaced as well. I am ordering the UI and will return with all prescreened parts. No water leaks observed during service., office to schedule return service due to the availability of parts.; ordrng 1 W11509095 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Leander, TX 78641
Vincent
Job Details: 05/19/2022
"Arrived on site to install previously diagnosed parts, installed new heater but harness ordered was the incorrect part. Will have to order the correct harness and return with main control. Office to order parts and reschedule for return service. No water leaks observed during service. ; ordrng 1 W11578030 (Motor evaporator) and 1 W11224256 (Main Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ04
Near Temple, TX 76502
Tyler
Job Details: 05/19/2022
Arrived on site for refrigerator with a broken LED in FC. Upon arrival confirmed complaint after further testing found that when the door was open the bowl was receiving 120 V but was not turning on and showed a burn mark inside the bulb area. Was able to reschedule the customer for May 24 of 2022 in order to complete repairs; ordrng 1 W11520324 (Led module)
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Temple, TX 76502
Cliff
Job Details: 05/19/2022
Arrived on site to diagnose a washer that is not spinning properly. Found hub assembly failed and it will need to be replaced to complete repairs. Return date set for 5/24; ordrng 1 W10528947 (Hub) and 1 W10902814 (Washplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78745
Kevin
Job Details: 05/19/2022
"Arrived on site and inspected refrigerator and found it is frosted over, took one picture. Will need to bring back control board, thermistors, icemaker, and harness to freezer. Customer is aware and has read the defrost waiver and will defrost the refrigerator the day before service call.; ordrng 1 W11566851 (Control) and 1 W11546935 (Icemaker) and 2 WPW10384183 (Thermistor)s and 1 W11581973 (Harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78735
Kevin
Job Details: 05/19/2022
Arrived on site and inspected washer and found capacitor is not working motor will not turn in spin or agitate. Will need to bring back motor and capacitor and control board. read attached sticky note to be prepared for the home environment.; ordrng 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 W11513246 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elm Mott, TX 76640
Jonathan M
Job Details: 05/19/2022
Arrived on site for a washing machine that is not spinning out clothes. Inspected unit and work area. Ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested both valves and found both valves working properly. Filled the basket halfway up the basket and attempted to drain the unit. Found the unit draining properly. Ran the unit through an auto test and the unit ran as designed. Tested the pressure hose to make sure there were no obstructions in the hose. Found no obstructions. Tested the pressure hose by filling the unit with water and found pressure continuing to increase inside the pressure hose. I asked the customer what type of low they were running when the unit would not spin out. The customer did not remember what they were washing. I did advise the customer that it seemed like the issue was most likely with the load that they ran as they have not run any other cycle since. Advise the customer to run another cycle and call me back. She called back and said it did the same thing. Ordering a control and valve and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11170319 (Control) and 1 W11210459 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78728
Scott
Job Details: 05/19/2022
"Arrived on site for washer not finishing cycle . Ran diagnostics, got long fill error . Found cold valve not opening all the way . Replaced valve ,ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near The Hills, TX 78738
Luis
Job Details: 05/19/2022
"Arrived on site for water dispenser issues and no ice. Tested water dispenser water shutting off,found deli ui unresponsive,removed deli control found damaged harness and ui. Disconnected ui power cycled unit,water dispensing correctly,icemaker ran through a harvest and filled with water. Unit will need a new deli door and ui. ; ordrng 1 WPW10677119 (Deli control) and 1 W10815674 (Deli door), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near New Braunfels, TX 78132
Andrew
Job Details: 05/19/2022
Arrived on site to test unit for leak. Found tub leaking for top left corner. Paneling is separated causing leak. Needing tub to fix issue and 2hrs on return visit. Office to reschedule. ; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EFP02
Near New Braunfels, TX 78132
Andrew
Job Details: 05/19/2022
Arrived on site to test unit for no power. Verified control receiving voltage but not sending voltage to any components. Needing to order service kit W11533211 per service pointer W11450890. ; ordrng 1 W11533211 (Control kit)
We serviced a
JENN-AIR DISHWASHER
Model JDB9600CWP0
Near Austin, TX 78746
Matthew
Job Details: 05/18/2022
Arrived onsite for dishwasher not closing properly. Upon inspection found dishwasher upper rack not leveled. The upper spray arm assembly was getting caught and not allowing the rack to be pushed back fully which led the door not close properly. centers rack and door would now close. Did notice arm assembly loose internally. If customer continues to have issues recommended replacing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Cliff
Job Details: 05/18/2022
Arrived on site to diagnose a refrigerator with loose handles. Found freezer handle set screws not tightened. Tightened set screws for handle. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Cliff
Job Details: 05/18/2022
"Arrived on site to diagnose a dishwasher that has leaked. Found undersink ro drain and dishwasher drain connected. Advised customer that this can cause dishwasher to fill up when not in use, and that ro drain should be sepeated from dishwasher drain line. No further repairs needed for dishwasher. No leaks were found at time of service."
We serviced a
WHIRLPOOL WASHER
Model WTW5200VQ2
Near Pflugerville, TX 78660
Cliff
Job Details: 05/18/2022
"Arrived on site to diagnose a washer that is filling when not in use. Found water valve not fully closing, and replaced valve. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Cliff
Job Details: 05/18/2022
Arrived on site to diagnose a dishwasher that is not dispensing soap properly. Found lid spring on dispenser not set properly preventing lid from opening. Reset spring to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Hutto, TX 78634
Cliff
Job Details: 05/18/2022
Arrived on site to diagnose a dishwasher with a melted sprayer. Found lower sprayer not fully installed during previous repair causing it to disconnect from pump and contact heater. Replaced sprayer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2022
"Arrived on site to replace sump, after replacing, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Hutto, TX 78634
Cliff
Job Details: 05/18/2022
Arrived on site to diagnose a washer that is leaking. Found a has several large holes in rinse agent dispenser causing leak. Advised customer that damage is not covered under warranty and no repairs are to be done at this time. Water is off to home and to machine so I was unable to determine if more holes are present throughout machine.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78758
Matthew
Job Details: 05/18/2022
"Arrived onsite for refrigerator with potential compressor issues. Upon arrival accessed compressor area. Temps are good in both fresh food and freezer compartment. Compressor temperature is normal, cool on suction and warm on discharge line. Noise that customer was concerned with was the compressor. However this unit has the oil less ant compressor. The noise is normal operating noise. Compressor is not overheating and is regulating temperature as designed. Called tech line for assistance SR#7733683120. Tech confirmed normal operating noise. Noise can be different depending on machine and type of components. Unit is operating as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Hutto, TX 78634
Cliff
Job Details: 05/18/2022
"Arrived on site to replace previously ordered parts for refrigerator. Replaced damper, blower blade, icemaker, blower inlet, scroll blower mount, gasket, and driver box. Tested unit and found all is functioning properly at this time. No leaks were found at time of service."
We serviced a
WHIRLPOOL WASHER
Model WGT4027HW0
Near Austin, TX 78721
Wesley
Job Details: 05/18/2022
"Arrived onsite with TE and diagnosed the only issue as the harness being loose and out of place after prior latch install. Secured harness with 1 clip and thoroughly tested unit in diagnostics. No error codes, no loss of function or abnormalities. Advised customer on status and repair. All checks good."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78746
Luis
Job Details: 05/18/2022
"Arrived on site. Replaced filter housing,ran diagnostics all test passed.
We serviced a
GE OVEN
Model ZET1038SF3SS
Near Lakeway, TX 78734
Justin
Job Details: 05/18/2022
"Arrived on site to install previously diagnosed parts. I installed the hinges and adjusted the leveling nuts on them. I found the door still catching slightly due to the chassis being slightly bent. However, the unit is now working and closing as designed. I preheat the unit to 350?F and found it reached temps. I informed the customer of my findings. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78733
Luis
Job Details: 05/18/2022
"Arrived on site for no cool in fresh food section. Evaporator fan running,ran diagnostics damper door not opening allowing cold air to enter fresh food section. Diagnosed a defective damper control,replaced defective damper control ran diagnostics passed,powered unit on cold air entering fresh food section.
We serviced a
JENN-AIR ICE MACHINE
Model JIM159XYRS0
Near Austin, TX 78733
Luis
Job Details: 05/18/2022
"Arrived on site. Replaced defective water valve,pump and drain pump,ran water through pump,water drained no leaks at tubing or connections ran diagnostics all test passed."
We serviced a
SAMSUNG DRYER
Model DVE50M7450W/A3
Near Georgetown, TX 78633
Gerry C
Job Details: 05/18/2022
"Arrived to inspect no heat. I tested from the control and found no continuity through the heating system. I accessed the element and verified it had failed. I the CX and installed and tested. Operate test good, steam dryer, no water connections to unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Manor, TX 78653
Joe Z
Job Details: 05/18/2022
Arrived onsite for ICE MAKER NOT WORKING WATER IS WORKING. Upon arrival inspected unit and found fill tube blocked with ice. Cleared ice and ran a harvest test. Unit harvested correctly and then filled with water. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Manor, TX 78653
Joe Z
Job Details: 05/18/2022
"Arrived onsite for CYCLES BUT ISN'T DRAINING, LEAVES WATER INSIDE THE UNIT. Upon arrival test unit and drain pump energizes and pumps, unit just does not drain. Found customer has recently replaced disposal and did not remove knock out plug. Knocked out plug and test unit. Unit now operates and drains correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Canyon Lake, TX 78130
Andrew
Job Details: 05/18/2022
Arrived on site to test unit for right RC gasket damaged. Found gasket was torn. Replaced gasket and formed with heat gun. Advised customer to allow gasket to form by letting it sit for a couple hours. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/18/2022
Arrived on site for refrigerator developing condensation inside of RC. Inspected unit and work area. Found gap between cavity and fame (see SD-QUICKPIC). Added silicone between cavity and cabinet on RC and FC. Tested door seal and found door sealing and gasket touch cabinet all the way around. Unit is operating as designed.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/18/2022
"Arrived on site for range oven not always igniting. Inspected unit and work area. Found liner protected placed on rack and covering complete rack. Performed diagnostics mode and checked fault codes and found none. Tested operation to verify failure, found unit flame ignited but went off after a minute. Removed liner protector and tested operation. Found unit preheated and cycling as designed. Called Whirlpool tech support and spoke with Chris. He stated that it is possibly that liner choke the flame and causing failure, meaning not allowing enough oxygen to allow flame to continue to burn. Unit is operating as designed. No gas leaks detected during service. Sr#7733682659."
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78739
Kevin
Job Details: 05/18/2022
"Arrived on site and inspected dryer and found belt is broken. Airflow meter is showing restricted and recommended to homeowner that vent to the exterior be clean/cleared by service before dryer is used again, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78681
Vincent
Job Details: 05/18/2022
"Arrived on site for refrigerator no making ice, inspected unit and work area. Inspected door gaskets and ice bin gasket they all looked good. Tested unit in diagnostics and found error code E5 for bad thermistor on icemaker. Replaced icemaker and should start producing ice in about 24hrs. Unit is operating as designed. No water leaks detected during service job completed."
We serviced a
GE COOKTOP
Model PP9830SJ1SS
Near Austin, TX 78750
Justin
Job Details: 05/18/2022
"Arrived on site for a cooktop with the front two burners not working. Upon arrival the customer stated the front left burner will intermittently not get hot. The front right burner never works. I gained access to the inside of the unit and found the front right burner had a physical burnout. The front left burner tested fine and I could not replicate an error. However, it appears to be a switch issue and the switch for that burner is discontinued. I informed the customer on my findings and them for the front right burner repair. . I installed the new burner and then tested the unit. The unit is now working as designed. I the in full . Call complete. I will return one burner, for only one was used."
We serviced a
WHIRLPOOL WASHER
Model WTW5521SQ0
Near Round Rock, TX 78681
Vincent
Job Details: 05/18/2022
"Arrived on site for washer not working, inspected unit and work area. Tested unit and it would fill but no motor agitation. Tested the lid switch and was bad. Tested unit after replacing the switch and unit is now operating as designed. No water leaks detected during service, job completed."
We serviced a
FRIGIDAIRE MICROWAVE
Model LFMV1645TF
Near Round Rock, TX 78681
Vincent
Job Details: 05/18/2022
"Arrived on site for microwave, inspected unit and work area. Tested voltage at the wall outlet and 120v. I then inspected unit and found fuse blown. I used my circuit breaker to test unit and it was working just fine Tested unit and its heating and operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Austin, TX 78723
Tyler L
Job Details: 05/18/2022
"Arrived on site for complaints of water leaking. Tested valves and drain pump and found no leaks. Suspension is good. Did not find any cracks in the tub. Ran deep fill and monitored. During drain, the water got backed up in the stand pipe and started over flowing. Sent video to service management. Advised customer to contact a to have stand pipe cleared out. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW3
Near Leander, TX 78641
Kimo
Job Details: 05/18/2022
Arrived onsite for a washer stuck in Spin. Upon arrival I put unit into diag mode and found no codes stored. I then ran a manual test and found that all functions worked properly. Then I ran a quick test and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Andice, TX 78628
Kimo
Job Details: 05/18/2022
Arrived onsite for range oven not heating to set preheat temp. Upon inspection I found the oven temp sensor reading out of range I replace it and tested again and found no change even after calibrating the temperature. I then replaced the control and tested again and found that the unit got up to 410 on preheat. Job complete. No gas leaks
We serviced a
WHIRLPOOL WASHER
Model WGT4027HW0
Near Austin, TX 78721
Tyler L
Job Details: 05/18/2022
"Arrived on site with WP for lid latch concerns. Found harness has come loose. Secured with one clip. Tested all functions in manual diagnostics, and unit passed. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WRS571CIHZ02
Near Andice, TX 78628
Kimo
Job Details: 05/18/2022
Arrived onsite to install previously diagnosed pat. Upon arrival I installed the new hinge and tested door and found it opening and closed with no issues job complete.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28HFEDBSR/AA
Near Austin, TX 78750
Justin
Job Details: 05/18/2022
"Arrived on site for a refrigerator that was making an abnormal noise and not cooling properly. Upon arrival the customer stated the noise was coming from the IM and stopped when they turned the IM off. They also found lack of cooling in the RC. I checked temps and found the FC at 6?F and the RC at 46?F. Upon further inspection I found the mullion broken and both RC gaskets torn. This was not allowing the RC doors to seal properly and letting warm air in. I also found the FC gasket not sealing properly, but it appeared to be due to over filling the FC. I found the IM frosted over and bad, indicating the need for the SP IM kit. In order to repair the unit it will need both RC gaskets, mullion, and IM repair kit. I found several parts had shipping . The shipping will be incorporated into the parts breakdown on the .
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78750
Justin
Job Details: 05/18/2022
"Arrived on site to install previously diagnosed parts. I installed the reservoir, line, filter head, and PRV. I found the issue still occurring. I informed the customer of my findings and that it does not seem to be the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78750
Justin
Job Details: 05/18/2022
"Arrived on site for a refrigerator with the lights out. Upon arrival the customer stated that the unit was not pushed back enough into the cabinets as they would like. He found when he pushed it back on his own the light in the FC went out, but when he pulled it back out it would turn on. He was also concerned that water did not come out of the dispenser chilled all of the time. I checked temps and found the RC at 37?F. I informed the customer on the design of the reservoir and how it only holds a certain amount of water. That once it empties it will take a while for the rest of the water to cool down again. I also informed the customer on the way the unit cools and how to keep items away from the damper due to possible freezing. I pushed the unit back and found all lights working as designed. I could not replicate the failure. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78739
Kevin
Job Details: 05/18/2022
"Arrived on site and found customers experiencing staining on dishes, took pictures. Previous technician has ordered a heating element and while uninstalling dishwasher found water from water supply is black, took one picture. It is likely the cause of the staining on the dishes. Replace heating element anyway and recommended to homeowner that a be consulted, Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Austin, TX 78737
Kevin
Job Details: 05/18/2022
"Arrived on site and inspected refrigerator and found doors are not level. Adjusted front feet until doors match. No further repair is needed at this time, job complete"
We serviced a
KENMORE DRYER
Model 110.6800201
Near Austin, TX 78748
Kevin
Job Details: 05/18/2022
"Arrived on site and inspected dryer and found latch is missing, after replacement door is operating normally.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Austin, TX 78748
Kevin
Job Details: 05/18/2022
"Arrived on site and replaced parts diagnosed by previous technician, after replacement ran test 51 and everything is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HBS02
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2022
"Arrived on site to inspect unit for not making ice, found E5 error code, I reset error code and tested ice harvest, unit passed diagnostic test. If problem continues, will need new ice maker."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW
Near San Marcos, TX 78666
Andrey
Job Details: 05/18/2022
"Arrived on site to test unit for no heat, tested unit found shorted thermal cutoffs, replaced parts, unit is now heating, preformed vent test and it failed, advised customer not to run unit until the vent has been cleared by a professional, customer will contact Apartment manager and resolve this issue at this time the unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near San Marcos, TX 78666
Andrey
Job Details: 05/18/2022
"Arrived on site to test unit for ice clumping up, was advised by office to follow the repair plan provided, verified that unit is polarized correctly, unit is receiving a constant 120VAC and ground to Neutral receiving 0VAC, replaced control and UI control, 2 door gaskets, ice box fan and evap cover assembly, evap cover does not seal correctly do to molex connector is in the way, called tech line to verify, tech line stated that that does not effect the function of the unit and at worst if it was a issue it will create a defrost issue which is not the case currently, powered unit back on, ran ice maker diagnostics cycle, ice maker is running as designed, customer will monitor and report if necessary, at this time job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Marcos, TX 78666
Andrey
Job Details: 05/18/2022
"Arrived on site to test unit for yellow uneven gas flames, tested unit found middle burner was misaligned and was not igniting all the way, adjusted burner it is now igniting, customer also stated that a inspector was out and said that the oven is off by 20 degrees, put temp probe in oven preheat to 350, found a difference of about 10-15 degrees, showed customer how to calibrate oven if he feels like it would be needed, do to construction in the area fluctuating gas pressure are causing uneven flames at times, not a customer concern but what was observed, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near San Marcos, TX 78666
Andrey
Job Details: 05/18/2022
"Arrived on site to test unit for gas smell, customer stated that it only smells when using oven, tested unit found uneven flames on bake and broiler, adjusted oxygen mixture, flames are now even, inspected any other leaks on all joints with bubble solution, advised customer that do to construction in the area gas pressures are not stable and could at times release more gas then usual causing uneven flames, at this time the unit is safe to use and is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Killeen, TX 76541
Tyler
Job Details: 05/18/2022
Drive down side for dryer not turning on. Upon arrival confirm complaint and after further inspection found a unit had a stable 240 V connection as well as power being distributed throughout unit. I found cause of failure was due to the thermal fuse breaking. After replacing fuse I was able to reassemble and test the unit and found temperatures within dryer fluctuating as designed. Also instructed customer they would need a dryer vent cleaning to prevent any further issues from occurring. Call complete; ordrng 1 WP3392519 (Thermal fuse (Truck stock)DNO)
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78758
Wesley
Job Details: 05/18/2022
Arrived onsite and confirmed that the lid would be needed due to cracked support to repair issue. Ordering lid. Office to provide updates on lead time of OOS lid on order. service due.on file. ; ordrng 1 W11189136 (Lid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Austin, TX 78757
Wesley
Job Details: 05/18/2022
Arrived onsite for broken door switch. Leveled unit for better performance and ordering door switch to complete repair. Advised customer on needed repair. All else checks good. ; ordrng 1 W11396033 (Door switch)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Rogers, TX 76569
Gerry C
Job Details: 05/18/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the gear case, slider and rotor and when attempting to tighten the basket lock nut, I found the gear case driveshaft was not long enough and approximately two inches shorter than the original. I verified the correct part number in the replacement and we will need to reorder. Tech GC to inspect prior to scheduling return service. No leaks observed during service. ; ordrng 1 W11393685 (Gear Case)"
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Salado, TX 76571
Gerry C
Job Details: 05/18/2022
Arrived to inspect dryer not running. I found the door switch is failing and will allow the unit to operate if it is held in just the right position. Office to order door switch. ; ordrng 1 WE04X28977 (Door switch)
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Salado, TX 76571
Gerry C
Job Details: 05/18/2022
"Arrived to instal previously diagnosed and ordered parts. I found both the upper and lower rack assemblies had additional tines that were badly rusted and am ordering the required parts. During testing, I found 10-3 stored in memory. The unit will require the control and vent assembly as well. I advised the CX the unit could be used prior to the rest of the parts installed. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 2 W10194862 (Fold down tine)s and 2 W11238398 (Cup tine)s and 1 WPW10056351 (Tine row) and 1 W10610905 (Cupshelf) and 1 W10866121 (Control) and 1 WPW10469574 (Vent assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cedar Park, TX 78613
Scott
Job Details: 05/18/2022
"Arrived on site for fridge not dispensing ice . Found valve and icemaker leaking causing water to spill on to auger in ice bucket and freezing . When bucket iced over it pushed bucket forward and broke tabs on ice box . Removed ice and tried dispensing ice , bucket seems to be staying in place . Calling tech line to document about tabs if it becomes an issue later on . Sr # 7733685205 . Getting passed to engineering. No repairs at time of service. Might be deemed . Job complete ; ordrng 1 W11232485 (Fill hose) and 1 W11308017 (Filter head) and 1 W10913947 (Valve)"
We serviced a
LG REFRIGERATOR
Model LFXS26596S/01
Near Cedar Park, TX 78613
Scott
Job Details: 05/18/2022
"Arrived on site for new filter not fitting in filter head . Found filter head damaged inside . Will need new head, ordering part . No water leaks detected at time of service. Call to set return ; ordrng 1 AKN72949003 (Filter head)"
We serviced a
SAMSUNG DRYER
Model DV56H9100EG/A2
Near Killeen, TX 76549
Tyler
Job Details: 05/18/2022
"Arrived on site for dryer not starting. Then upon arrival confirm complaint, and upon further inspection I found that the unit had a split/hole in drum that ended up cutting through front bulk head of unit and putting stress on rollers. Found front bulk head and unit cant be safely repaired due to lvl of damages. Will need find8ngs reported to ahs: DC97-18274A (front bulkhead), DC97-17966A(drum) and all previously screened parts; ordrng 1 Cnote (Needs ahs noticed unit cant be repaired)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Whitney, TX 76692
Jonathan M
Job Details: 05/18/2022
Arrived on site for a washing machine that smoked and is not working properly. Inspected unit and work area. Found the unit had power but would not start any cycles. Found a burn mark on the control that caused the issue. I called Rowe for safety team and spoke to Dominique SR# 7733629469. She advised to go ahead and replace the control. Replaced the control and ran the unit through an auto test. Found the new control popped immediately when the unit went to a drain. Re-ordering control and will return with drain pump. The office will need to contact the customer about a reschedule date.; ordrng 1 W11543997 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Kyle, TX 78640
Tyler L
Job Details: 05/18/2022
"Arrived on site for complaints of no cool. Found RC at room temperature, FC at 5 degrees. Found evaporator completely iced over. Advised customer a natural defrost will need to be performed. Advised customer to unplug unit for 2 days prior to next appointment, with doors open and towels down. Will need to further diagnose once defrosted. Returning with prescreened parts and ordering control and heater. Office to reschedule.; ordrng 1 W11546690 (Control) and 1 W11546610 (Heater)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Mustang Ridge, TX 78610
Tyler L
Job Details: 05/18/2022
"Arrived on site for complaints of unit not advancing. Found unit will fill with water then stop and not advance into wash. Drain pump is working well. Found good voltage to the control but not at the wash motor. Installed new control and found no change. Still not getting good voltage at the wash motor. Ordering main wiring harness and co I got back with OWI and sump. No water leaks detected, office to reschedule.; ordrng 1 W11227372 (Main harness)"
We serviced a
JENN-AIR RANGE
Model JDSP536HL01
Near Briarcliff, TX 78669
Brandon
Job Details: 05/18/2022
"Arrived on site to inspect unit for gas leak, found leak coming from one of the valves. Ordering manifolds and regulator. ; ordrng 1 W11333175 (Burner manifold) and 1 Cnote (Office to reschedule) and 1 W11333176 (Manifold) and 1 Cnote (Gas leak detector) and 1 Cnote hour job)"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW0
Near Cedar Creek, TX 78612
Joe Z
Job Details: 05/18/2022
"Arrived onsite for Not Dispensing Not Dispensing detergent. Upon arrival ran diagnostics and found F0-E5 off load. Also inspected dispenser and found full of detergent. Ran test on valves and all valves are energizing. Dispenser is just not dispensing. Need to replace dispenser, ordering a 2 man due to unit being stacked under dryer.. office to reschedule ; ordrng 1 2man man)"
We serviced a
MAYTAG DRYER
Model MEDB765FC0
Near Austin, TX 78746
Matthew
Job Details: 05/18/2022
Arrived onsite for dryer not heating. Upon arrival inspected unit. Found failed heating element. Ordering element. Office to reschedule ; ordrng 1 WP3387747 (Heating element)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78717
Vincent
Job Details: 05/18/2022
"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found stored error codes 4-3, 7-1. Tested unit but motor was dead, heating element was working just fine. Will have to reorder sump & motor as it was improperly packaged. Office to order parts and reschedule for services. No water leaks observed during services.; ordrng 1 W11025157 (Sump &motor) and 1 W10872845 (Filter) and 1 WPW10463906 (Screen)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Round Rock, TX 78681
Vincent
Job Details: 05/18/2022
"Arrived on site for unit making noises. Inspected unit and work area. Set unit in diagnostics and found error codes stored F5E4 F0E5. I then ran a diagnostics cycle and everything checked good. Flip unit backwards to assess rotor and inspected everything was good. I then removed top to access suspension rods and found them making noises. Unit will need new suspension rods, office to order parts and reschedule to return 05/25/22 pm. No water leaks observed during service. ; ordrng 1 W11130356 (Suspension rods)"