Mike - Liberty Hill, TX
Unlike the 1st company the homeowner insurance company sent that just swapped parts twice then gave up Appliance Express actually ran the diagnostic code and troubleshot the problem. It was an intermittent problem which is difficult to diagnose and fixed the temp failure we were getting
Cindy Kunkel - Austin, TX
Good service, but I still need a receipt and details on warranty for part and service
Not sure why I get to sit on hold with warranty dept. for 1.5 hrs again!!
Amanda - Spicewood, TX
Tech came out and replaced 8 interior lights on a KitchenAid fridge ... 5 are less than half the brightness of the others. Tech left without mentioning it and when I noticed, called to find out why and they said it’s normal and call kitchenAid and we’ll reschedule. So now I have to sit on hold again for 1.5 hrs to set up a new case. I would love for someone to be able to conquer their own task.
Nice friendly service
Gloria - Maxwell, TX
Wonderful service to replace broken ice maker.
Sandra - Smithville, TX
He was so friendly and did his work quickly with authority. It was a real treat having him here to repair my ice maker.
John - Georgetown, TX
Everything was spot on!!
Susan - Killeen, TX
Both of the service men were excellent!
Great Service- Lou is wonderful!!
Terry - Liberty Hill, TX
I can’t say enough wonderful things about Lou!! He was professional, very knowledgeable, extremely polite, and efficient. Thank you Appliance Express!!
Appliance Express is first rate - they came to the house - diagnosed the problem quickly and returned within a few days with the part.
David - Georgetown, TX
IN / OUT & to the point "on-point" !
Adolph - Kyle, TX
Good, reliable service
John - Georgetown, TX
Prompt and courteous professional service. Satisfied.
New dryer under warranty.
Susan - Buda, TX
Richard was courteous and professional. Great service.
knowledgeable, listened, great job
George - Austin, TX
Kevin was a pleasure to have here yesterday repairing our oven. Full COVID protection appreciated too. He was thorough but not rushed. Highly recommend.
Great service on correcting door problem.
Gary - Elgin, TX
Michael - Austin, TX
Came on time and fixed the problem that another service company had failed to fix after 3 tries (was a warranty call) inside of 20 minutes
Charles - Round Rock, TX
Didn’t fix the problem.
Good old fashioned know how
Eternaldharma - Hutto, TX
Great service from the team at appliance express. Our newly bought whirlpool fridge had a busted ice maker. They replaced the entire assembly the first visit. Second visit was to replace another piece, program the fridge and they got it working. Now we have a working ice maker.
Quick and efficient
Ben - Austin, TX
Luis quickly diagnosed the problem being with a bad board in the fridge. Replaced it, and got us on our way. He also provided additional details on to look for with the refrigerator in the coming days, in case the repair was not the only issue. Very glad he could repair the fridge and avoid the need to wait a long time for a replacement during the pandemic.
Very good service
Michelle - Georgetown, TX
Jane - Georgetown, TX
Corey - Hutto, TX
Very professional service with great communication, and prompt action and resolution to our oven problem.
Great service repairman very knowledgeable and a true asset to your company
James - Leander, TX
Service was great very professional and knowledgeable repairman and a true asset to your company
David - Liberty Hill, TX
Jonathan was smart and a great teacher,knew all about the dryer.
Mr Jared, was a very good technician and did a excellent job.
Gayle - Kyle, TX
Harmoney - Jarrell, TX
Kristine - Austin, TX
Everything went smoothly. Luis came on time and quickly fixed the issue with our refrigerator.
Jim - Georgetown, TX
They have been to my house a few times. I always ask for Lou. He knows what he is doing and does a great job.
Great Customer Service
Shelly - Red Rock, TX
Noah was very knowledgeable and quick with the repair!
Brian - Harker Heights, TX
Tyler is great. Appliance Express is great.
Ursula - Killeen, TX
Professional, efficient, and kind!
Sarah - Austin, TX
Purushoth - Austin, TX
Donald - San Marcos, TX
The technician that repaired our.oven was very professional and did a great job troubleshooting and fixing the problem in less than 30 minutes.
Karen - Austin, TX
David is a great person and very knowledgeable. Thank you for sending David.
Peter - Austin, TX
Michele - Kyle, TX
Technician was timely and courteous. He listened to my issues and worked quickly to resolve taking his time to explain what he did.
Very prompt service
Micah - Dripping Springs, TX
Debbie - Salado, TX
Great knowledge of product and how to resolve issues.
Ricca Schamerhorn - New Braunfels, TX
Gregory - New Braunfels, TX
Veronica - Blanco, TX
Earl - Spicewood, TX
Thanks for always taking care of us!
Quick and efficient service!
Penny - Georgetown, TX
From my first call for Appt to completion was smooth and efficient. My husband was very impressed with the technician that resolved our problem. Very knowledgable and courteous!
Jennine - Wimberley, TX
Andrew was very knowledgeable, curtious and efficient. I've been dealing with a problem fridge for many months. I think he finally solved the problem.
Romulo - Austin, TX
I just want to said thank you for great the service, Mathew was very professional an respectful we very happy with he’s great job. We will definitely recommend your service.
Excellent warranty service
Ann - Horseshoe Bay, TX
Very good service!
Cindy - Georgetown, TX
I’m impressed with y’all’s service. Very efficient and pleasant!
Jennifer - Del Valle, TX
Replaced freezer LED light board
Julie - Georgetown, TX
Paul was friendly, helpful and got the board replaced quickly. Great job!
Simon - Spicewood, TX
We were having a sizable amount of water left in the dishwasher at the end of its cycle. The service person arrived as scheduled and helped us understand the problem and how to resolve it. The call was covered by our warranty.
Great service but problem almost fixed
James - Driftwood, TX
Don’t know how to rate Brandon. He did replace a part in our freezer but the ice maker still doesn’t make ice.
Debra - Blanco, TX
Megan - San Marcos, TX
Great customer service. Thanks for all the help!
Williams - Georgetown, TX
Tyler was very helpful diagnosing / repairing the problem quickly, and providing very helpful advice on maintaining the appliance going forward
Noah for President
Janie - New Braunfels, TX
Thanks for sending Noah out for our ice maker repair. Such a nice guy, but more important is his level of knowledge. He answered several questions and worked swiftly through our repair.
Dakotah - Waco, TX
Great service! We have been very happy with every interaction with your company. We were even disappointed that our previous technician did not come back, but the one who came this time was just as personable. Thank you so much for bringing the parts with you so that we can avoid additional waiting time while they are on order. Five stars!
Dabran Carthen - Killeen, TX
On time, professional, job well done!!
Great service great guy
Lawrence - Kingsland, TX
Quick & Efficient
Kelly - Liberty Hill, TX
Had a great experience! Showed up within range give , was very pleasant, fixed the issue and was in/out in 30 min!
Friendly and fast service
Evelyn - Leander, TX
Great service on my dishwasher.
Ken - Austin, TX
Quickly repaired my broken instrument panel on my dishwasher.
Angela - New Braunfels, TX
Excellent Company and great organized and trained repair people
Troy - Leander, TX
Lou and the company have always been on top their game. Responsive, organized and resolve the issue expediently.
Vijay - Austin, TX
He was knowledgeable and rectified our issue with the dishwasher and also gave us pointers so we can use it more efficiently in future.
Refrigerator repair in a hurry
Sam - Austin, TX
They showed up early after asking if they could and the repair man was friendly and helpful and had all the parts with him to repair the refrigerator...he actually fixed a sensor as well and when he added the sensor the repair was actually $3 cheaper!
Great communication, punctual, and got things fixed.
Jin - Austin, TX
David called ahead before arrival. He was wearing a mask and followed social distancing guidelines. He was able to diagnose and fix my freezer quickly. The freezer was fixed under the manufacturer's warranty. Would recommend Appliance Express.
Margaret - Austin, TX
Eddie - Round Rock, TX
Courteous, knowledgeable and professional technician
Icilda - Harker Heights, TX
I totally enjoy this experience. The technician was very professional and please. He had shoe protection and mask. I would definitely recommend this company
Bridget - New Braunfels, TX
Noah was fast and professional. He did a great job fixing my dryer!
Superior Service Tech
Felicia - Burnet, TX
Extremely knowledgeable of the products and friendly as well.
Carolyn - Austin, TX
Randolph - Leander, TX
Quick and easy repair. Only wish we were referred earlier.
Dalia - Pflugerville, TX
David was very courteous and professional. That being said, I was taken aback at the fact he found more air gaps in freezer compartment after a diagnostic exam was supposedly done previously by tech on October 5. Which makes me feel the prior technician did not check refrigerator thoroughly for air gaps as stated. This is frustrating to say the least! I cannot say I am happy with repair because it’s been a recurring issue and frankly I do not if the refrigerator is repaired. Will have to wait and see. My average rating is based on that fact, 3 service calls for same issue...not David’s performance.
Aaron Avila - Austin, TX
Jimmy was very helpful and fast. He communicated well and was in and out of home in a timely manner. We’re grateful for his help!
Halorie - Kempner, TX
Anithia - Harker Heights, TX
Great service, very respectful, knowledgeable and prepared tech. Had repair part and was able to fix my oven on the spot.
Iris - Austin, TX
Appreciate the quick yet thorough service call. Gave me some helpful hints and education.
Daniel - Manor, TX
Gregg - New Braunfels, TX
Professionalism at its best
Beth - Austin, TX
The entire experience was excellent from Amanda taking my first call, to my call back with Susan to review details of the scheduled visit. However, Luis epitomized what I want during a stressful time like my freezer going out. He was friendly, professional, communicative and quick!
Jared - Austin, TX
Good job, prompt, good communication and quick service. Thank you.
Sheila - Austin, TX
Victor - Round Rock, TX
Tommy was very courteous, on time and explained everything fully! Would easily recommend him to do repair work!
Marlene - Bertram, TX
I appreciate the courtesy and professionalism shown me by your repairman. He explained what he was doing and that was exceptional! It's great knowing why things are done when the repairman is working on your appliance.
Great service and product knowledge
Aubrey - Liberty Hill, TX
Rob - Georgetown, TX
Very good service and recommendations
Fast, courteous, and efficient
Duane - Austin, TX
Luis texted me ahead of my scheduled appointment and was able to start and complete my repair ahead of schedule which was very welcomed on a Friday afternoon. He arrived promptly, knew exactly how to address the issue I was having with my refrigerator, and completed all repairs in a matter of minutes. He even cleaned up a spill in my freezer compartment. The whole process was well above my expectations.
This was the most amazing representative! He should be featured on a DVD and sent out with each Whirlpool product. He showed me how to operate my new
Kathy - Waco, TX
Greatest technician ever.
Sherrie - Pflugerville, TX
Scott did a great job. Was very professional.
Jerrine - Georgetown, TX
Tyler was great. As he worked he explained things to me and was very knowledgeable, helpful, and friendly. He also cared about my safety by wearing a mask, shoe booties, and gloves. Thank you so much.
Great Customer Service and Skilled Technician
Karen - Austin, TX
The tech went above and beyond in explaining the problem and making the needed repairs.
Micheal - Georgetown, TX
Quick and easy. Saved my weekend dinner.
Cindy - Austin, TX
Ellen - Austin, TX
Great, fast service!
Katherine - Austin, TX
Warranty - Great experience
Patricia - Georgetown, TX
Your technician was extremely professional and provided us with additional information on utilization of the oven/microwave.
Lidia - Austin, TX
John - Georgetown, TX
This was the fourth visit to fix our refrigerator. Hopefully it is finally fixed, Appliance Express was very responsive in eventually identifying the prob and honoring their 1 year labor and parts warranty.
Dewanda - Killeen, TX
Technician was very professional and committed to his work. He explained the issues as well as corrective actions taken. He ensured everything was in perfect working conditions and area was cleaned prior to his departure.
Melissa - Pflugerville, TX
Fixed my microwave before it blew up. They knew what the problem was immediately while my builder had told me my problem was because of the steam rack in the microwave. Don’t build with Pulte, but do work with Appliance Express!
Michelle - Temple, TX
Appliance Express did a fantastic job. They showed up on time and made the necessary repairs. I will use them for all my appliance repairs. This was a warranty repair.
Laurie - Leander, TX
Quick quality repair
Gordon - Georgetown, TX
5 Star service Best I have ever had Tyler is the BEST
Janis - Harker Heights, TX
Roy - Temple, TX
Very knowledgeable young man who explained the problem.
Foy - Georgetown, TX
Diligent serviceman who persisted troubleshooting until he duplicated the problem and then reparied it.
Great and Prompt Service
Texan89 - Cedar Park, TX
We have been very pleased with the work from Appliance Express. They made an appointment quickly and were right on time. We'll use them again for our future appliance repair needs. This was warranty work on our Maytag dishwasher.
Dave - Austin, TX
Wes was incredibly professional and friendly. He has an incredible knowledge of appliance experience and did a great job repairing our stove.
DR - Taylor, TX
Jimmy was the nicest and most professional young man and gave me lots of information about using this HE washer correctly.
Service was quick!
Felipe - Austin, TX
Robert was very friendly. First he wanted to hear about the problem and right after that he knew where to go and completed the repair.
Progressional and efficient
Brittany - Briarcliff, TX
The experience was seamless start to finish. I received a reminder text the day before and a call from the service person, Brandon, 30 min before arrival. Brandon was very professional and able to quickly service my dishwasher.
Cecil - Smithville, TX
He provided courteous, efficient, and excellent service.
Shannon - Austin, TX
The guys were thorough and professional.
Joe - Austin, TX
Everyone was friendly, from the phone call to the service.
Deadra - Robinson, TX
I was disappointed in having to have my dryer repaired 3 times before resolving the issue! First tech came out to fix squeaking noise and then started from there my dryer started not working when putting full load and next couple of times tech said all of a sudden I had a airflow issue that was my fault and threatened to charge us $140 or refer us to clean our vent! Again I never had this before you came to fix the squeaky noise! Finally I took video and emailed it to y’all so tech would actually fix the issues I was very unhappy about this!!
Great service! Horrible product!
Brandon - Pflugerville, TX
The technician was on point. He did a great job and communicated well! Just not happy about the dishwasher in general.
Great service and very informative!
Mags - Pflugerville, TX
Really great service! The front cover of my dishwasher needed to be replaced - and in addition to that, the installation tech gave me advice on how to use my washer more efficiently for our dishes and water tight.
Competent service...patiently diagnosed problem that was not obvious.
Mark - San Marcos, TX
Best service went above and beyoud
Linda - Georgetown, TX
Even went back to office to see if an extra handle was available and brought it to house and installed! Bravo
Melissa - Cedar Creek, TX
Andy was friendly and fast. My stove was repaired in less than an hour. One of the easiest repair process I've ever had.
James - Hutto, TX
Lydia - Waco, TX
Jonathan did a great repair job
Don - Georgetown, TX
Felt well taken care of and informed of my repair!
Job well done
Janet - Austin, TX
Andy was polite, clean and efficient. He’s a wonderful representative for your company.
Met the requirements
Kumar - Austin, TX
Tony - Florence, TX
It is to bad that a brand new appliance needed attention after being installed a week earlier.
Noah is now called “Hawkeye” He found a small clear piece of plastic UNDER the heating element within 20 seconds on the job. Problem fixed and on his
Ted - San Marcos, TX
Excellent service by a nice young man. Thanks
Kimberlee - Killeen, TX
Tech was amazing and provided a great service
Scott - Buda, TX
Diana - Burnet, TX
Jennifer - Georgetown, TX
Tommy was great, so polite and such a problem solver!
Mariana - Buda, TX
The attention was above and beyond. Not only they solved the problem but also educated me great deal and were I. Their most professional attitude, ready to make a difference through their work. Would definitely recommend them.
Amy - Leander, TX
Lou was professional and super helpful!
Ice maker replacement
Justin - Woodway, TX
Professional & Courteous
Tracie - Temple, TX
John was kind and professional and diagnosed the problem with the washer in no time. If we ever need appliance repairs we are calling you guys.
Edward - Austin, TX
Luis arrived on time and immediately went to work to replace the ice maker in my Kitchenaid refrigerator. Since I had notified them of the model he came with all the parts necessary. No second service call needed! Yeah!
Excellent service and very well explained
Umamaheswaran - Austin, TX
Scott - Dripping Springs, TX
The technician was fast and knowledgeable
Richard - Austin, TX
Great service, covered within warranty
Prem - Georgetown, TX
Fast and fixed
Holland - Belton, TX
Erica - Austin, TX
Ricca Schamerhorn - New Braunfels, TX
Ellis - Killeen, TX
Did what we needed!
Kari - Jonestown, TX
Lou was friendly. Explained what was wrong, what needed to be done and the timeframe it would take. He can come back anytime to fix our fridge again (hopefully not anytime soon)! Our product was still under warranty from Lowe's. I appreciated the update calls on the status of our appointment time (both human and automated).
Andrey - Leander, TX
It was a professional job
Natalie - Austin, TX
Vivian - Austin, TX
Looks like problem is solved.
Chris - Austin, TX
Provided much useful information in addition to excellent service
Jackie - Leander, TX
Arrived on time for both estimate and service appointments. Identified and resolved problem quickly and efficiently.
I was very pleased with the entire experience.
Elaine - Austin, TX
Very professional and friendly from first call for service to completion of diagnosis and repair, service person arrived on time, was very careful, wore mask, kept distance, etc which was VERY important to me. Will definitely recommend them.
Jennifer - Pflugerville, TX
Service was fast and thorough.
Bryan - Canyon Lake, TX
Tech was great and very fast he knows what he is doing If you need repairs these are the guys!!
Sean - Round Rock, TX
David was great.
knows his stuff
Ricky - Georgetown, TX
Good and friendly service!
Roy - Temple, TX
Did a good job.
Dalia - Pflugerville, TX
The problem with freezer frosting up still exists, it just happened again, today, Saturday, October 17, 2020. So whatever the technician did, did not work. Some is wrong with this fridge.
Donna - Pflugerville, TX
We needed work on the range. He was prompt in diagnosing and ordering the right part. When it came in, he was equally efficient about installing it.
Exceptional Customer Service
Joe - Horseshoe Bay, TX
We have used appliance express since we moved to this area. They provide exceptional customer service -from appointment scheduling, follow up on specific appointment times , and technician always calls day of appt to give status on arrival time. A well organized and customer oriented business!! The technicians have always been very professional , well trained and courteous. We would highly recommend for any appliance repair.
WS - Georgetown, TX
Great service, very professional!
Kyle - Marble Falls, TX
James came to our house twice. Diagnosed the problem quickly and two days later installed the new part on our ice machine.
Eric - Pflugerville, TX
Showed up early and completed the fix quickly
Dianna - Austin, TX
Wes did a great job- thank you!
Jim - Copperas Cove, TX
Exceptional service! Al is a Wonderful asset to your company! Very efficient and knowledgeable in what he was doing. Very friendly courteous!
Refrigerator door replacement
Arlinda - Austin, TX
Jenn Aire Switch
Terry - Austin, TX
Great service. Thanks
Thiru - Austin, TX
Don - Austin, TX
Fair and honest
Excellent and professional
Janet - Austin, TX
Our service person was on time and knew exactly how to address our problems. He completed the work quickly and was very professional.
Timely and professional
Harrison - Georgetown, TX
RL - Georgetown, TX
James - Leander, TX
Great service very knowledgeable checked out all the problem and repaired it in a short. Of time did a great job
Jane - San Marcos, TX
Andrew was professional at all times and very helpful with advice that could help us keep our appliances happy and maintenance free for a longer period of time.
Becky - Austin, TX
Kathryn - Killeen, TX
Al obviously has an expertise in how the dishwasher works.
Beth - Los Robles, TX
Great service! Very friendly and professional.
Cain - Austin, TX
Good service for everyone they are phenomenal.
Great Service, very professional!
Barbara - Cedar Park, TX
Excellent service! Really took his time checking everything thing out! You should give him a raise!
Natalie - Hutto, TX
Robert - Austin, TX
Prompt and Efficient
David - Cedar Park, TX
He made a few adjustments to our dishwasher which have proved to make it work like new again. This was covered under the manufacturer's warranty.
Grady - San Marcos, TX
Quick and friendly service. Explained all the follow up details required.
Arrived earl and was done in 5 minutes
Martin - Lakeway, TX
Cindy - Pflugerville, TX
Andy was on time, respectful of COVID issues, listened to my comments and looked at pictures I had of frost in the freezer. He showed confidence in fixing the problem, explaining what he was going to do and problem seems to be resolved so far.
Professional, knowledgeable & timely
Jack - Canyon Lake, TX
Andrew was professional & thorough, giving us great service. The cost was very reasonable.
Richard Jennair cooktop
Melissa and Richard - Leander, TX
Kayman our technician was personable, efficient, knowledgeable and prompt. He wore a mask and gloves. He advised us on another appliance we asked about.
Great service always
David - Lago Vista, TX
Lou always educates is on the best ways to nurse the appliance, and does a Great job of resolving the issues.
Veda - Austin, TX
David was very professional and always on time. He completed the job and I am very satisfied.
Great, Fast Service
Jonathan was quick, professional, and gave us lots of tips for our other appliances too.
Debra - Horseshoe Bay, TX
James did an excellent job repairing the front of our dishwasher. It’s always so nice to have a friendly and knowledgeable service person.
Donna - Austin, TX
The young man that you sent out to my house was absolutely awesome great personality neat clean knew his stuff and very informative.
Chakir - Pflugerville, TX
Michael - Temple, TX
Very Good Very Good at Explaining Things
All round great experience!
George - Georgetown, TX
Knowledgeable, on time, spoke English, reliable, very polite and all around great experience. Was under warranty.
Judith - Austin, TX
Scott was professional & fix my appliances ASAP
Roy - Temple, TX
It took a month or so to get the refrigerator fixed, due to not getting parts in. Also, the first ice maker was defective, now everything is working great.
Debra - Georgetown, TX
OVEN WHIRLPOOL WFE320M0JS0 Arrived onsite for previously diagnosed parts. Upon arrival replaced control and tested unit. Unit tested good. Job Completed.
WASHER MAYTAG MVWB765FW2 "Arrived on site to inspect washer for leaking, upon inspection found the valve not closing, found the valve was not provided. Ordering valve. Office to reschedule ; ordrng 1 W11165546 (VALVE)"
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for wall oven giving weird display images on the front and acting as if it was turned on even though it wasnt. Upon arrival I found that the main ACu had gone bad and was trying to turn the oven on even without uI input. I replace the main control and was able to retest the unit and verify that it now operates as designed and no longer turns on by itself. Call complete
DISHWASHER FRIGIDAIRE FFBD2408NS8C "Arrived on site to inspect dishwasher for not starting. Upon inspection found the dishwasher not mounted correctly, once mounted correctly, all functions worked. Complete"
ICE MACHINE WHIRLPOOL JUIFX15HX00 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found Cap for reservoir had come off preventing unit from filling with water. Reset cap To proper position and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for Dishwasher tray lock is broken and tray is not moving freely.Installed stops where stops were missing. Dishwasher rack no longer pulls out past designated area to prevent rack from falling out. Job completed.
WASHER WHIRLPOOL WTW8000DW5 Arrived onsite for washer with lid issue. Upon inspection I found the lid was separating at the hinge causing it to catch against the control panel. I removed and replaced the lid and tested the unit all functions passed. The customer brought to my attention a clicking nose when you push down on the drum. I lifted the whole top panel of the unit and then couldnt recreate the noise. I reassembled and tried to recreate the noise but could not. Job complete.
WASHER MAYTAG MHW5630HW0 "Arrived on site for washer throwing 6-2 error code . Tested unit ,recommended changing both UI and main control .
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to follow up on washer not starting. Ran unit and got no response. Ran unit on am extension cord to another outlet and unit came on and worked normal. Outlet tests good on a multimeter but is not working when things are plugged in. Advised to have apartment maintenance come and address the plug. Machine is working as designed. Call complete.
OVEN WHIRLPOOL WFE535S0JZ0 Arrived on site to diagnose a range that is not healing properly. Tested unit and found bake element not fully wired. Rewired unit properly and tested unit. Found all is functioning properly at this time.
REFRIGERATOR MAYTAG MFT2976AEB00 "Arrived on site for a refrigerator thats leaking water, has a frozen ice bin, and has low ice production. Inspected unit and work area. Found icebox door gaskets not sealing properly as the heater fascia door not closing. I called Techline and spoke to Bruce SR# 7729401803. He advised that based on my findings, to replace the ice door assembly and heater facing assembly. Office will need to reschedule customer due to out of stock parts.; ordrng 1 W10549591 (door-ice) and 1 WPW10553630 (escutcheon)"
DISHWASHER WHIRLPOOL WDT920SADM3 Arrived onsite for dishwasher that has water building up after cycle and or will pool through the day. Upon inspection I found a stored error code for the inlet valve mechanically stuck open. I was able to see the valve weeping slightly before I started the diagnostics cycle. As I was running the diagnostics cycle I found water started to drip out the front. I found a excessive amount of suds foamed up in the tub causing the water leak. I ran water through and drained the soap suds about 4 times and explained to the customer the importance of using liquid detergent at small amounts for optimal performance and to reduce soap suds building. Due to the valve weeping at the start I recommended replacing the valve. they agreed to the repair so I replaced the inlet valve and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service. I also found their R/O system is routed up to the drain hose port which ca
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for no cool. Removed evaporator cover no traces of uv dye on evaporator or weld joints,removed compressor cover no traces of dye on weld joints or tubing. Checked low side pressure reading -20 high side 75 called tech support per tech support
DISHWASHER WHIRLPOOL DU943PWKb0 "Arrived on site for customer complaint of unit not draining, found failed motor/pump 3377333,
DRYER AMANA NED4655EW1 Arrived on site for dryer not operating. Tested and inspected unit and found failed fuse and timer. Removed failed parts and replaced with new. Also found voltage issues informed customer of voltage issues. L1 to neutral is 120 volts L2 to neutral is 120 volts L1 to L2 is 1 volt electrician will need to come fix voltage issues. No other repairs are needed at this time.
WASHER WHIRLPOOL CHW9150GW1 Arrived onsite for the washer not working. During testing found that found error code F21 long drain . Ran a manual test cycle and all functions tested good and drain pump is working good. Found that someone was using powered detergent which was causing an sudsing issue causing the error code. Maintenance cleaned out dispenser tray and all functions tested good and no leaks detected complete.
REFRIGERATOR KITCHENAID KFCS22EVMS2 "Arrived on site for cooling complaint. Per customer she has to run a forced defrost on unit,diagnosed unit will need a new main control and defrost bimetal. Will also install updated drain tube with autho S38253 for part. and 1 WPW10120827 (MAIN CONTROL)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site for fridge gasket not sealing. I inspected the unit and work area. I found the fresh food right side door gasket is tearing. I am ordering the gasket W10830162 to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W10830162 (RC RIGHT GASKET)
WASHER WHIRLPOOL MVWB955FC1 "Arrived on site and inspected washer and found front left suspension rod receiver is broken, After replacing suspension ran a diagnostic test 51 and confirmed everything is operating normally, job complete"
WASHER WHIRLPOOL WTW5105HW0 Arrived onsite to replace parts part ordered by previous tech. Replaced motor. Tested unit. New part did not fix the issue. Found that the belt seemed to be looser than usual but not in anyway worn out. Ordering new belt. Office to reschedule. ; ordrng 1 W11239857 (belt)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for a refrigerator thats intermittently turning itself off. Inspected unit and work area. I called Techline and spoke to Rich SR# 7728061084. He had me run a couple checks and advised that based on the current issues with the unit, the issue seemingly was either going to be with the three-way valve solenoid or the dispenser user interface. He advised to replace both for for repair. Replaced both and tested unit. Unit is now working as designed. Call complete."
DISHWASHER KITCHENAID KDPM804KPS0 Arrived on job to replace previously diagnosed parts. After replacement noticed vent door not closing. Will order control. ; ordrng 1 W11410061 (CONTROL )
DISHWASHER WHIRLPOOL GU940SCGQ3 "Arrived on site for a dishwasher thats making a grinding sound. Inspected unit and work area. Place unit and a heavy wash cycle and then it sounded like it was running normally. Customer advised that there was a loud humming sound coming from the dishwasher that didnt used to be there. I advised her that that issue its just due to the motor slowly getting louder overtime. I advised her that thats not really a cause for concern. Customer advised that she wanted to get her unit fixed before it completely broke.
REFRIGERATOR WHIRLPOOL GX5SHTXVB00 Arrived on site for refrigerator needing previously diagnosis mounting bracket filter head assembly and water in the valve. After installing the needed parts are able to reset the unit and verify that everything is now function as designed with no legs before doing or after repair call complete
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher with a broken wheel. Upon further inspection found the left adjuster needing to be replaced. Contacted office for eta. Scheduled to come back out with part and install ;
ICE MACHINE KITCHENAID KUID508HPS00 "Arrived on site for customer complaint of noise issue during fill. I put unit into diagnostics mode and tested water valve 8 times, unit tested good. However, unit is hooked up to whole house R/O system that feeds 5 other appliances, customer does have a 60psi booster pump, but the water pressure is not great at ice machine. I could not replicate noise issue at time of service, but suspect its due to lack of consistent water pressure."
WASHER WHIRLPOOL MLE22PRAYW0 "Arrived on site and inspected washer and found belt is broken, took one picture. A new belt will be needed to correct the issue. Parts are covered under warranty but labor is not. Office will need to collect before a return trip his scheduled ; ordrng 1 WPW10260319 (Belt)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to install previously diagnosed and ordered part. Due to the right RC door being damaged, I removed and replaced the door and transferred the gasket and handle and tested door. Unit is operating as designed. No water leaks observed during service, job completed."
WASHER WHIRLPOOL WFW5090GW0 Arrived onsite and leveled washer and advised that condition of plywood flooring was still contributing to walking issues. Unit is now operating as designed.
VENTHOOD KITCHENAID KWCU405SSS0 Arrived on site to test unit for fan not working on low speeds. Test unit and found bad motor.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 Arrived on site for unit powering off and not making ice . Ran diagnostics no error codes for Ice maker and harvest . Customer had video of three way valve making a loud racket before it died . During diagnostics valve made a bunch of noise and took several trys to get it out of home position. Ordering 3 way valve . No water leaks detected at time of service. ordrng 1 W11036448 (VALVE COIL )
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site and inspected washer and found actuator is not finding position. Also found gear case is beginning to leak oil. Took pictures. job complete"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit fan gets very loud and the fan is always on. I placed the unit in diagnostics and tested the condenser sun and the FC evaporator fan and both were making normal noises. I found that when the condenser fan is on, the condenser coils are rattling at the front of the unit. I removed the toeplate and found debris covering the condenser coil. I advised the customer of my findings and advised that the coils need to be cleaned and this is why they hear the fan on all the time. I cleared the debris and using some permagum and sealant (4318168) from my van stock, I placed it in between the condenser coil and the bar at the bottom of the unit to stop the rattling noise. Tested unit again and unit is operating as designed. No water leaks observed during service, job completed."
OVEN KITCHENAID KSDB900ESS4 Arrived onsite for temp disparity and calibrated oven to customers preference. All checks good. Unit is now operating as designed.
WINE COOLER WHIRLPOOL KUWS24RSBS03 "Arrived on site for no cooling complaint. Removed evaporator cover,found large ice ball on inlet of evaporator no frost on middle or lower section diagnosed a leak at the evaporator
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for After final spin cycle starts there is a loud screeching noise and the pause button will not stop the cycle or release the lid. This happens with all cycles and level. The tub is free swingingPlaced in diagnostics and heard the grinding noise. Removed cam and couldnt find any obvious damage. Did see oil leaking onto cam. Replaced gearcase and cam. Placed back in diagnostics and ran a calibration. Noise was no longer present when put through full diagnostics. No leaks detected. Job completed.
REFRIGERATOR AMANA ARS2661BW "Arrived onsite for refrigerator ice dispenser not working properly. Upon inspection found the ice bucket and mechanism failed. Need to order and replace ice bucket, door flap and mechanism. Need AUTHO. Office to reschedule.; ordrng 1 NEEDAUTHO (NEED AUTHO ) and 1 WP12571606 (bucket- ic) and 1 WP12740302 (crushr-mec) and 1 WP67005959 (bucket- ic)"
VENTHOOD WHIRLPOOL WVU57UC0FS Arrived onsite for vent hood not working. Upon arrival found unit was not receiving power unit had good voltage coming from outlet. Unit needs new power cord. Unit power cord is not covered under warranty as it is in accessories. Office to reschedule upon customer request.; ordrng 1 W10613691 (POWER CORD )
REFRIGERATOR KITCHENAID KBFO42FTX08 Arrived on site to install previous diagnosed part. Removed failed bimetal and installed new. Unit began working as designed. Advised customer to wait at least 24+ hours before use. Call complete.
DISHWASHER SAMSUNG DW80K7050UG Arrived on site to test unit for door not closing. Test unit and found broken latch.
RANGE SAMSUNG NX58H5600SS/AA Arrived on site to test unit for oven not heating to temp. Test unit and found bad igniter. Replaced igniter
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to install previously diagnosed parts. I installed the float arm and ran a diagnostics cycle. All functions passed and no leaks were detected during time of service. Job complete.
DISHWASHER KITCHENAID KDTE104DSS0 Arrived onsite finding the motor is not operating and quoted sump and motor replacement Advised customer on repair. Ordering sump and motor. ; ordrng 1 WPW10605057 (SUMP)
MICROWAVE WHIRLPOOL WOC95EC0AS00 "Arrived onsite for the microwave oven not working. Ran diagnostics and found error code F1E5 inverter board . Quoted customer for replacement of inverter board , magnetron, control. Complete"
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site for dishwasher not draining. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
OVEN KITCHENAID KSEB900ESS1 "Arrived on site for customer complaint of unit giving error code and UI console not working. Ordering console, covered under KA warranty, ; ordrng 1 W10920246 (Console)"
RANGE GE JB650DF4BB "Arrived onsite to replace glass cooktop. Replaced cooktop, tested unit and unit is functioning properly."
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 #SR 7729402423 arrived onsite and found fill tube freezing. Called Bruce with tech line. All temps check good. Testing is good. Advised customer on thawing by reducing congestion RC. Also raised temp. Advised customer steps
DRYER ELECTROLUX EIMED55IMB0 Arrived onsite for the dryer door not closing properly and the control was not working properly. Replaced door parts and control and dryer tested good. Complete
DISPOSAL WHIRLPOOL 187A Arrived onsite for disposal replace. Upon inspection I found the disposal blade jammed up with something. I was able to spin the blade and in jam the unit. I tested it with and without water and inspected for leaks. Unit is working as designed at this time and No leaks were detected during time of service.
REFRIGERATOR KITCHENAID KRFC704FSS01 "Arrived on site for noise complaint. Per customer loud mechanical noise,ran diagnostics tested all 4 fans no odd noise,ran compressor ramp up test no odd noise,ran defrost cycle no odd noise,changed defrost setting to basic. Power cycled unit compressor powered on no odd noise."
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site for water leaking into fresh food. Drain is clear found opposite side of fresh food door sagging and gasket not sealing to cabinet. Added washer to hinge side,checked door seal good.
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site to diagnose dishwasher throwing error F9E1 diverter not finding home, F10E1 dispenser electrical issue. Ran unit and found diverter is not just throwing error, but also leaking from the bottom. Advised customer to discontinue use due to water leak. Found insulation soaked and in need of replacement as well. Ordered new sump and insulation. Office to schedule when part available. ; ordrng 1 W11172908 (shield) and 1 WPW10605057 (pump and motor assy)"
REFRIGERATOR WHIRLPOOL WRF767SDEM1 "Arrived on site and inspected refrigerator and found Water has been spraying/leaking into ice bin, disassembled freezer and inspected waterline and it appears to be in good shape and is not locked with ice. Inspected icemaker and found funnel is clogged with ice, used steamer to clear icemaker and after connecting it back to power its cycled properly and filled properly. Icemaker appears to be working properly at this moment,
REFRIGERATOR WHIRLPOOL KSSC48QVS02 "Arrived on site and found leak due to defrost heater touching evaporator and has melted through causing leak. Installed new compressor, evaporator, stub and drier. Vacuumed system to clear and test for leaks. Unit held vacuum n charged with 7.75oz 134a and tested operation. Unit now cooling. Instructed customer that the unit will take up to 24 hours to reach proper temps."
REFRIGERATOR WHIRLPOOL WRS311SDHM05 Arrived onsite for refrigerator not dispensing water. Upon inspection found unit was receiving water to ice maker and making ice but valve for dispenser would not energize. Will need to order and replace inlet valve. No leaks present at this time. Office to reschedule ; ordrng 1 WPW10179146 (valve-inlt)
DRYER MAYTAG MEDB725BW0 Arrived on site to diagnose a dryer that will not start. Tested unit and found failed thermal fuse. Replaced thermal fuse and tested unit. Found all is functioning properly at this time.
RANGE FRIGIDAIRE FPGF3077QFF "Arrived on site to inspect range not heating. Upon further inspection, customer had attempted to replace the ignitor with one they purchased but the ignitor they purchased was damaged. The old ignitor was broken. I am ordering the ignitor and main control (just in case) and scheduled return service. No gas leaks detected during service and gas left turned off. ; ordrng 1 316489403 (ignitor,burner) and 1 808751511 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite and found unit freezing food in fresh food section. Found tape holding damper open. Repaired by removing obstruction. Unit is now operating as designed. Advised on repair.
DRYER LG DLGX3571W Arrived onsite and repaired unit dryer by lubricating moving parts. There was a soft rumble that was reduced with adjustment and cleaning.
WASHER AMANA NFW5800HW0 "Arrived onsite for front load washer leaking in front. Upon inspection found debris between door glass and bellow causing he unit to not make a good seal. Removed debris, tested unit and unit was no longer leaking. Instructed customer on keeping door clean and free of debris to insure a good seal is made.Job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 "Arrived on site for loud water dispensing . Ordering water valve , filter head . Also floor Shinto help in leveling doors .no water leaks detected at time of service.call to set return ; ordrng 1 FLOORSHIM and 1 W11482383 (VALVE ) and 1 W11482384 (FILTER HEAD )"
COOKTOP KITCHENAID KCED600GBL01 Arrived on site for COOKTOP APPEARS TO BE WARPED. Removed current cooktop and installed new cooktop. Customer confirmed that it was mounted even and no longer was warped. Job completed.
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for fridge not cooling. I inspected the unit and work area. I temp tested the freezer and found it at 26 degrees. I ran test for the freezer fan and found the temp dropping to 12 degrees. I put the unit into a forced defrost in the freezer and found good voltage at the control but no amperage to the heater. I did a continuity test on the defrost heater and found it open. I am ordering the defrost heat and the freezer evap harness, and returning with the control to complete the repair.; ordrng 1 W10858452 (FREEZER EVAP HARNESS) and 1 W10882092 (DEFROST HEATER)"
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrived on site for fridge freezing in the fresh food section. I gained access to the evaporator. I found an ice ball forming on the cap tub and no UV dye, indicating a restriction at the cap tube. I removed the evaporator and installed a new one. I pulled a vacuum on the system and found it holding. I put a measured charge of into the system. I monitored pressure and they all look good. Job complete."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for dishwasher odor. Tested and inspected unit and found no drain loop. Made loop in drain line and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site to inspect refrigerator no cool. Upon further inspection, customer advised that the RC evaporator had a large amount of ice built up on it so they unplugged the unit to allow it to defrost. I found the unit unplugged and all of the shelving removed. I removed the evap cover and found a small amount of ice still on the evaporator. Removed the ice from the evap and found the thermistor blackened and popped and the evap drip pan was warped in the middle causing it to bow. Also found the drain tube at the back of the unit clogged with debris. I found service pointer #W11092686F that instructs to replace the evap motor and tie the evap down tot the back of the unit using clamps and zipties and also provides an SCODES16360 that covers labor costs. I removed and replaced the RC evap motor/harness, tied the evaporator to the back of the unit and placed shims in between the evap cover and evap drain pan to level the pan and hv control and te
RANGE WHIRLPOOL WGG745S0FS02
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site and inspected dishwasher and found Sump/Motor has failed, a new sump/motor will be needed to correct the issue. job complete"
DRYER WHIRLPOOL WED4815EW "Arrived on site for dryer not drying properly and making thumping noise. On arrival customer had clothes unit. Removed clothes and performed temperature test. Found minor air flow issue, 20° difference. Ran unit on normal cycle with clothes in it upon customer request and allowed customer to indicate noise. Found thumping noise to be clothes in unit hitting tub and caused by normal operation and tumbling. Informed customer on findings. Spoke with head of maintenance for complex and let them know about air flow findings. Spoke with Austin on techline and received SR#7729402557. Call complete."
DRYER MAYTAG MEDX655DW Arrived onsite for dryer making squeaking noise and knob intermittently working. Upon arrival found unit rear and knobs were not plugged in correctly. Tightened connections. Also found unit had not had vents cleaned in about 2 years. Tested unit and found unit was operating as designed. Communicated with customer on unit needing vent cleaning. Job Completed.
RANGE KITCHENAID KDRS467VSS "Arrived on site for customer complaint of error code, found blower speed to low error code, found blower speed seemed strong, ordering controls and blower. Model tag was missing. Returning tech to replace correct control first then blower if needed. ; ordrng 1 W10852104 (Control) and 1 WPW10116185 (Control) and 1 WPW10245511 (Blower) and 1 Cnote (Office to reschedule)"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher leaking. Upon inspection found supply line hose that was installed was leaking. Customer complained about potential water damage to cabinet because of that. Let him know that that was an accessory when installed. Replaced inlet hose. No leaks present at this time.
RANGE KITCHENAID KFGD500EWH04 Arrived on site for bake igniter not working in upper oven . Found igniter had burned out . Ordering igniter.No gas leaks detected at time of service. ; ordrng 1 74009098 (SPARK MOD ) and 1 WP7432P143-60
RANGE WHIRLPOOL WEE730H0DS0 Arrived on site for range not heating in the oven and showing error code. Put unit into diagnostics mode and found F1E0 error code. Factory data reset the control. Cycled the power at breaker and unit began working as designed.
REFRIGERATOR AMANA ART308FFDM06 "Arrived onsite for unit not cooling. Looked at unit. Saw ice build up. In the back of the unit, let tenant know to let unit unthaw before returning. Rescheduled with customer. ;
MICROWAVE WHIRLPOOL KMBP100ESS03 Arrived on site to install new screws. Installed screws test unit and unit test good job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator ice maker not dispensing ice correctly. Upon inspection found ice bucket not inserted correctly. Instructed customer on proper placement of ice bucket. No leaks present at this time. Job complete
OVEN WHIRLPOOL RB26OPXYB Arrived on site to test unit for broken bake element. Test unit and found broken element replaced element test unit and unit test good job complete.
WASHER WHIRLPOOL WTW4816FW0 Arrived onsite for unit having a broken agitator. Looked at unit saw piece was broken from the agitator. Replaced agitator. Tested unit. Unit test good. No leaks at this time. Job complete.
WASHER WHIRLPOOL WTW5105HW0 "Arrived site for washer not complete cycle. Performed diagnostics mode and checked fault codes. Found fault code F0E2 oversuds, F0E9 off balance pause and F0E5 off balance load. Cleared fault codes. Inspected gearcase and cam. Ran normal wash cycle and monitored operation. Unit working as designed and found no mechanical failures. Called Whirlpool tech support and spoke Joel with and got SR#7729392662. Advised customer proper care on user care guide. Call complete."
DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived on site forum console and panel damaged . Ordering console and door panel. No water leaks detected at time of service. Call to set return ; ordrng 1 W11095590 (CONSOLE ) and 1 WPW10274902 (PANEL)
DRYER WHIRLPOOL WED5620HW1 "Arrived on site and replaced parts diagnosed on previous visit, after replacement dryer is now operating normally, job complete"
REFRIGERATOR WHIRLPOOL WRF990SLAM02 Arrived on site for FRZR HAS ICE BUILD UP ON FOOD AND ON SIDES. FF SECTION IS NOT COOLINGTook temps and got 44 in the fridge and 8 in freezer. Found that freezer door gasket is not sealing at the two bottom corners and across the bottom where it is not visible. Ordered a new freezer door gasket to install on return visit. ; ordrng 1 AUTHOW10407216 (AUTHO gasket-fip)
WASHER MAYTAG MVWB765FW4 Arrived onsite for washer making loud noise. Upon arrival found unit had no error codes. Found unit didnt make sound while skiing or agitation. Noise was being caused by bottom of the unit being very loose not connecting when unit was trying to slow spin. Tightened bottom and clutch after inspecting and finding no damage. Tested unit. Unit tested good. Job Completed.
OVEN JENN-AIR JJW2830IL00 "Arrived on site and found user interface is displaying F1E1, Took one picture, will need to bring back an ACU For each oven.; ordrng 2 W11346199 (Appliance manager)s"
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Arrived on site to follow up on refrigerator that was leaking into RC. Found the drain was still not draining. Drain had frozen over due to no flow and was not resolved on last visit. Steamed out drain and drain tube until unit drained again. Unit is now working as designed.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived onsite for fridge no longer cooling in both sections. Upon arrival found unit had bad compressor. .; ordrng 1 CNOTE (SILT SYSTEM TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 TJ90SF8404 (ACCESS VALVE) and 1 W10832994 (COMPRESSOR ) and 1 W11116006 (RC EVAP ) and 1 WPW10143759 (DRIER) and 1 WPW10608485 (EVAP )"
OVEN WHIRLPOOL WOD51EC0HS02 Arrived onsite and replaced console. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for washer not operating. Upon arrival found unit operating as designed. Unit had no error codes. Put unit in diagnostics and tested manually. Unit is operating as designed. Job Completed.
REFRIGERATOR JENN-AIR JFFCC72EFS02 Arrived on site for sealed system repair. I gained access to the condenser and replaced it its new. I pulled a whirlpool 30 inch vacuum and found no leaks. I put a sweep charge into the system and pressures equalized and held. I put a measured charge into the system and powered it on. I found the freezer at 0 low and 150 high. I found the freezer cooling. Job complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator light issues. Tested and inspected unit and found failed FC switch removed failed part and replaced with new. Tested unit and also found failed LED module in FC. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR MAYTAG MFD2560HEW "Arrived on site for no cool. Powered unit on evaporator fan not powering on,removed compressor cover found discharge tube heavily corroded,frost forming on suction line to compressor. Unit will need evaporator fan motor however due to corrosion on discharge tube sealed system will fail due to corrosion at sometime in the near future ; ordrng 1 12002744 (EVAPORATOR FAN)"
REFRIGERATOR KITCHENAID KBSD612ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the right RC door skin having scratches on it and the left door handle having scratches, I was to remove and replace the right RC door skin and left door handle. I removed and replaced the left door handle and found the right door skin was damaged. I notified the office and am re-ordering the right RC door skin. Also, the customer advised that when she opened the FC door, one the basket front covers fell off. I found that the basket front cover was cracked and the plastic window fell out. I am reordering the right RC door skin, the FC basket cover and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to parts being OOS. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10839856 (front-bskt) and 1 W10872712 (door-skin)"
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of not heating. Found heater open. Replaced heater. After replacement test operation.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site and inspected dishwasher and found standing water in tub, set dishwasher to drain and drain pump is not working. Replaced drain pump and started dishwasher and diagnostic cycle and everything is working properly. Recommend it to homeowner that dishwasher Magic we used to remove buildup inside the dishwasher. No water leaks from connections at time of service, job complete."
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite and found issue with the the dispenser motor. Ordering motor and shaft to repair. ; ordrng 1 W10822606 (DISPENSER MOTOR) and 1 WPW10347114 (SHAFT)
DISHWASHER BOSCH SHPM78Z55N/01 Arrived on site to test unit for damaged panel. Customer already had part. Test unit and unit test good job complete.
OVEN KITCHENAID KEBS107SSS00 Arrived on job for complaints of not heating. Found fuse open. Replaced fuse and test.
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived onsite for wall oven combo that you have to slam the microwave door to get the light to turn off. Upon inspection I found the microwave interior light completely dead. I could not get the light to come on. I am recommending replacing the microwave interior light the microwave control and the microwave door hinges for repair. Ordering the Microwave control (WPW10586836) lamp housing (WPW10490593) lamp (W10886919) hinge x 2 (W10874474). Returning with the inner door just Incase. ; ordrng 2 W10874474 (hinge-door)s and 1 W10886919 (lmp-basles) and 1 WPW10490593 (housng-lmp) and 1 WPW10586836 (cntrl-elec)
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher error code. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
WASHER WHIRLPOOL WFW3090JW0 "Arrived on site for customer complaint of unit not washing, found failed control board, I replaced control, unit tested good."
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave arcing during use. Upon further inspection, I found the upper rack inside the unit and the unit unplugged. I removed the rack and found at the back right support, the support was burnt and there were arcing marks on the side wall. Also found arcing marks on the back wall in the left upper corner. Found a small arc mark on the back wall at the left side and another small arc mark in the right/center area of the back wall. Contacted techline and spoke to Dave and advised of my findings. Dave advised that the customer has to use two (2) full plates of food with one on the upper rack and one on the turntable in order to keep the rack inside the unit during use, otherwise, the rack needs to be removed. Customer advised that they had a bowl of soup on the turntable and some rolls with a paper towel on the top rack when the unit began to arc. Dave advised that there was not enough weight to counteract for the rack and that
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived onsite for UI panel to unit not working. Looked at unit. Upon inspection, found that a connector in the back of the UI panel was not connected. Re connected wire. Tested unit. Unit test good. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on job to replace previously diagnosed parts. Found both heater for fascia and water supply good. Ran diagnostics test #19 and found no 120v supply. Will need to replace main control and UI control. ; ordrng 1 W10789393 (cntrl-elec) and 1 W10807590 (cntrl-elec)
RANGE WHIRLPOOL WFE525S0HS0 "Arrived onsite for range door not closing. Upon inspection found door hinges failed. Need to replace passive and active hinge. Replaced hinges, tested unit and unit is functioning properly. Job complete"
REFRIGERATOR KITCHENAID KRSC700HBS00 "Arrived on site for cooling complaint in fresh food section. Found evaporator in asked in ice,diagnosed a defective defrost thermistor,defrosted evaporator replaced thermistor and fan scroll,secured thermistor to correct location on suction line,changed defrost setting to basic."
DISHWASHER WHIRLPOOL GU2475XTVY0 Arrived on site to install previously diagnosed parts. Uninstalled old left end cap and installed new one. Unit working as designed. Call complete.
OVEN JENN-AIR JJW8430DDS Arrived on site to remove and bring back to the office the primary control board out of the wall oven for a rebuild from local office to reschedule once we have received the part back from Whirlpool.; saved tckt
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for microwave giving an F1e4 error code. Rival I disassemble the unit and verified that the unit didnt have any burn marks in at the door locks working correctly as well as all thermostats uses another hardware. And after I reassembled the unit plug the microwave back in and found that the main control was giving power but the F1E4 area code indicating the primary control was bad immediately flashed the error code and you were not able to run a diagnostic check or verify anything else at that point. the main control and was able to reschedule the customer ; ordrng 1 W11182110 (cntrl-elec)"
REFRIGERATOR KITCHENAID KBFA20ERSS00 Arrived on site to replace air baffle for refrigerator. Replaced part and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER AMANA ADB1400AGS1 Arrived on site to test unit for unit not starting. Test unit and found broken latch. Replaced latch test unit and unit test good job complete.
WASHER AMANA NTW4516FW3 Arrived on site for a washing machine that wont start a cycle. Inspected unit and work area. Customer had the unit unplugged. As soon as the unit was plugged in the unit went into a drain. The customer advised that the unit did finish the last cycle but every single time theyve tried to power cycle the unit or turn it off. It goes back into the drain. I removed the control panel and remove the pressure hose. The unit still continue to try to drain. Blew through the pressure hose and found no obstructions in the pressure hose. Unit will need to control for the full repair.
WASHER MAYTAG MHW6630HC0 "Arrived on site for a washing machine that is not going into the final spin. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lock failure), F0 E2 (oversuds), and F8 E1 (no/long fill) error codes. Check the drain hose for improper installation and found proper installation. Tested lid lock and found the lid lock having a hard time locking the door. Replaced latch and tested unit. Unit ran through various cycles properly. I advise the customer about their oversizing issue and that that could be contributing towards their unit not completing it cycle. I advise them of the part replaced as well and unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL GS6NVEXSL00 Arrived on site for refrigerator not dispensing ice properly. Upon arrival and after running multiple test on the water and ice dispenser I was able to narrow down at the ice dispenser motor that turns the auger in the ice bucket was not functioning correctly even though it was receiving proper voltage. I replace a new motor and retest of the unit and everything is now functioning as designed call complete
RANGE KITCHENAID KGCU467VSS02 "Arrived on site for customer complaint of orange flames on front left and front right burners, found conversion kit needed, I left kit with customer and instructed that a license plumber install."
REFRIGERATOR KITCHENAID KFIS29PBMS02 Arrived on site to follow up on refrigerator making buzzing noise. Customer showed me video and I was able to track noise to FC evap fan. Found a chunk of ice under the fan that the blades were hitting at times. Melted down ice chunk. Unit is now working as designed. Call complete.
VENTHOOD UNKNOWN UXT5536AAS3 Arrived on job for complaints of air coming out between cabinet and vent. Found large gap between. Recommend customer have installers correct installation.
WASHER WHIRLPOOL WTW5105HW0 Arrived on site for washer not operating. Tested and inspected unit and found failed capacitor. Ordering needed part. As well as harness in case needed. Stand pipe for drain hose is lower then recommended by whirlpool and should be adjusted by plumber if issues arise after repairs. Office to schedule return trip. C. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP APPOINTMENT ) and 1 W11130932 (HARNESS ) and 1 W11395618 (CAPACITOR )
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect Oven for turning off during use, upon inspection found error codes for UI miscommunication, replaced console and tested, no problems found,
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for refrigerator building up ice in the freezer. Upon arrival I found that the gasket was still intact and functioning as designed and ceiling put around the door frame The freezer door around the unit the Molean in outer frame was separating from the inner cavity section of the freezer causing a gap between the mouillon and the rest of the unit. I ended up adding some silicone in between the gap areas to help prevent any further hot air getting into freezer. Unit now functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Customer still had frozen evaporator. Steamed off excess frost and replace the evaporator fan assembly. Went to insert shims for the drip pan and found the shims were not seating properly on the drip pan. Used some permagum to seal up the drip pan. Did not see any evidence of an air leak inside the evaporator section. Reassembled unit and unit is working as designed. Call complete.
RANGE MAYTAG MER6600FZ2 on site for rains with a damaged door hinge on the right side. Upon arrival I found that the right side door hinge on the oven door was bent out of place and after disassembling and reinstalling the new oven door handle I was able to reassemble and tested the oven door and all functions as designed and does not fall To the open or close position on its own as designed. Call complete
COOKTOP WHIRLPOOL WCG97US6HS00 "Arrived on site to inspect range for not lighting correctly. Upon inspection found the orifice set for NG, changed out all burners. Tested functions with no problems. Complete"
RANGE WHIRLPOOL WFE510S0HS1 Arrived to inspect range not heating. Found the damaged wiring at the red L2 was burned and affected the control. Removed and replaced the control and spliced and fixed the connections to the L2. Reassembled and unit now heats up as designed Customers satisfied and Job completed
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for catching clothes, upon inspection found the agitator loose, replaced agitator and checked for issues, no issues found. Complete"
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived on site for refrigerator causing leakage in the refrigerator section of the unit after previous repairs. Upon arrival I found that there was leftover rusted Styrofoam in the drain line clogged in the refrigerator I ended up cleaning the drain line and found everything within the refrigerator is working as designed the coils are not over frosted and temperatures were at 37°. Call complete
MICROWAVE WHIRLPOOL WMH31017HZ3 Arrived on site for microwave with a bulb not working correctly and upon arrival customer also stated that there is a weird grinding noise coming from the turntable motor. Upon arrival I found that the main control was sitting in adequate voltage down at the 40 W bulb and causing it to blow occasionally I ended up replacing the main control and after running multiple tests on the turntable motor with different variations of weight on it I could not replicate the sound the customers were indicating it made but I did inform them that if the noise were to come back we would need to go ahead and order the turntable motor itself. At this time the unit is functioning as designed call complete
REFRIGERATOR KITCHENAID KBFS20EVMS8 "Arrived on site for no ice and lights. Checked voltage to light socket good reading 120vac burned out bulbs. Attempted to run a forced harvest in icemaker,icemaker gears not rotating diagnosed a defective icemaker,ran harvest test passed,found water tank frozen gave customer recommendations on defrosting water tank in fresh food.
DISHWASHER KITCHENAID KDTE234GPS1 Arrived on site for dishwasher not working correctly. Upon arrival customer stated that their notice the quartz countertop Sometimes get warm to the touch and the unit was running. After further diagnosis thing at the unit I could not find any error codes but I did find that due to how hot the unit gets with the water in the steam sometimes it releases it underneath the countertop causing the upper counter to get more of the touch. At this point I could not find any physical issues with the dishwasher everything on the dishwasher was functioning as designed and I did explain to the customers that due to the new energy-efficient standards these new units do not function as they used to.
DRYER KENMORE 110.870876 Arrived on site for dryer not heating properly. Upon arrival I found after disassembling the unit that all the thermostats checked out fine but the heating element have blown a hole through its entire metal plate that the coils are attached to add head blowing a hole straight through coils also. After getting customer approval I install the new part and retest of the unit and verified that the unit is not functioning as designed and heats well. Call complete.
REFRIGERATOR GE DSHF6VGBCCWW Arrived onsite for refrigerator that had broken plastic coming from the ice bin. Upon inspection I found a piece of the auger arm inside the ice bin had broken and was beginning to crack up by where the ice goes into the dispenser. The customer agreed to replacing the ice bin. The unit is working as designed at this time. Job complete.
WASHER WHIRLPOOL LSQ9549PW5 Arrived to inspect washer not completing cycles. Ran a quick load and found the timer to be defective causing the unit not to advance properly. Ordering the timer WP8557301 and office to reschedule the customer for follow up visit.; ordrng 1 WP8557301 (see film card)
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite to install previously diagnosed parts. I installed the upper spray arm manifold with spray arm attached and ran a quick diagnostics cycle to maker sure the arm spins correctly. The arm spins correctly and the unit is working as designed. No leaks detected during time of service. Job complete.
ICE MACHINE WHIRLPOOL GI15NDXZS0 "Location at enclave before flying j rd,gate code 4169 make right after entering gate.Arrived on site for unit not making full bin of ice,ran diagnostics all test passed,replaced main control and tube assembly,ran diagnostics all test passed,changed ice thickness. hold control for customer in case issue still continues."
WASHER FRIGIDAIRE FAFW3577KB1 Arrived to inspect front load washer not completing cycles. Confirmed the complaint
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to install previously diagnosed parts after installing they need a gasket Brackets and icemaker as designed. Call complete
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site to inspect washer for not draining, upon inspection found the drain pump clogged, cleaned pump and tested. Complete"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to inspect fridge for not making ice quietly, upon inspection found the the valve loudly filling lower icemaker, ordering valve and water pressure reducer, customer had issue with water under deli drawer, found drain pan bowed, ordering shim kit. Office to reschedule ; ordrng 1 SHIMKIT (SHIM KIT ) and 1 W10394076 (VALVE ) and 1 WATERPRESSUREKIT (WATER PRESSURE KIT )"
DRYER WHIRLPOOL WED92HEFW "Arrived on site for customer complaint of u it not heating and door liner coming off, found unit would heat fine, found venting issue. Instructed customer to have vent checked. Found broken seal on inner door liner. Ordering inner door. ; ordrng 1 W11188529 (Inner door)"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not tumbling. I inspected the unit and work area. I opened up the dryer cabinet and found the belt and motor pulley snapped. I removed the motor and replaced with new. I replaced the belt, belt tensioner, and quite wheels. I reassembled the unit and tested. The unit is now operating as designed. Job complete."
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to possibly install previous diagnosed part.I inspected the unit and work area. I put the unit into diagnostics and found fault code f6e4 User interface/ACU state status mismatch. I looked at the software version and found no information populating. I gained access to the acu and replaced it with new. I checked the software version again and all version populated. I tested the unit and it is working as designed. Job complete.
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer for not latching, upon inspection found issue with latch, replaced latch
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for customer complaint of unit not powering on, found L1 loose at junction box, I connected wire, unit tested good."
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I gained access to the console and replace with new. I powered the unit on and it is now working as designed.
MICROWAVE WHIRLPOOL WMH73521CS6 "Arrived on site to inspect microwave for not turning turntable, upon inspection found the harness burned replaced harness and checked for voltage, 120v at harness plug and turntable, turntable had tested good previously but it has burnt out due to customer use. Ordering new turntable motor. Office to reschedule ; ordrng 1 W10642989 (TURNTABLE )"
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived onsite to install previous diagnose parts. I replaced the ice bin and the ice maker. I tested the unit and it operated as designed. Job complete.
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived onsite for refrigerator with ice cream getting soft in the FC. Upon inspection I found the FC at 20*F when set to 0. I also found a large build up of frost on the FC evap cover. I went into diagnostics mode and tried to force defrost but got no response. I tried activating the defrost heater but the bi metal showed open and would not turn on. The unit will need a FC evaporator motor and UI control for repair UI (W10759802) ordering the UI and returning with the evap motor and bimetal which should be apart of the same harness. And advised the customer to do a manual defrost 24 to 48 hours before we return due to the amount of frost on the evaporator cover had them sign a disclaimer. ; ordrng 1 W10759802 (cntrl-elec)
REFRIGERATOR WHIRLPOOL WRS571CIDM01 Arrived on site for ice maker not working. I inspected the unit and work area. I UI the unit into test 45 and it failed. I inspected the wiring at the bottom of the door and I found it broken. I repaired and extended the wiring at the customers request. I retested the unit and found it operating as designed.
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer for not stopping, upon inspection found no issues that I could diagnose, spoke with techline and did full testing, no problems found. Sr # 7729382345 . Complete"
REFRIGERATOR WHIRLPOOL WRT111SFDB04 "Arrived on site for no cool. Compressor powering on for 5 secs then shuts off diagnosed a defective starter,installed a new starter powered unit on compressor powered on and started cooling ; used 1 8201786 (START DEVICE) from stock"
REFRIGERATOR GE GSH25JFXBBB "Arrived on site to diagnose refrigerator with temps rising in freezer, causing nice cream to be overly soft. Performed diagnostic and sealed system check. Found the evap only had a partial frost pattern on the bottom and most of evap was clean with no frost pattern. Checked condenser and found condenser wasnt overly dirty. Unit went into defrost as soon as I pulled it out. But compressor has been running. Compressor was warm, but not scalding hot. Recommend sealed system due to lack of frost pattern. Ordered sealed system parts and AUTHO, office to schedule.; ordrng 1 AUTHO (AHS AUTHO ) and 1 TJ90SF8404 (NON WP ACCESS VSLVE) and 1 WPW10143759 (dryer) and 1 WR87X20798 (compressor) and 1 WR87X29147 (ref evaporator)"
VENTHOOD WHIRLPOOL WVU57UC0FS Arrived onsite for vent hood fan making noise. Upon inspection found fan was cracked and when programmed for high speed the blades would rub on the housing. Will need to replace blower assembly. Office to reschedule. ; ordrng 1 W11100658 (blower-fan)
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site for customer complaint of clicking noise, found noise coming from gearcase, I replaced gearcase, and calibrated unit. Tested good."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for refrigerator with water leaking down from the top of the unit. Upon inspection I found the unit had been recently defrosted and there was a lot of water that came out of the front and the RC evaporator cover had frosted up. I accessed the RC evaporator and found the drain pan slightly warped I found the thermistor showing good resistance but in the wrong position on the evaporator. I repositioned the thermistor added some shims to the drain pan and re assembled. I tested the ice maker and components and all tests passed. I accessed the main control and tested voltage for the FC thermistors. I found the control not outputting correct voltage to the FC compartment thermistor. The unit will need a new main control for repair. Job complete. Main control (WPW10624574)
REFRIGERATOR WHIRLPOOL WRF757SDHV00 "Arrived on site for no ice and lights. Found upper and freezer leds dim,ran diagnostics optics passed,ice box fan passed,error E2 ran harvest test failed. Replaced icemaker and freezer led module,power cycled unit ran harvest test passed,no errors fill test passed,all leds working as designed. ; used 1 W10695459 (MODULE) from stock"
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived to inspect refrigerator not cooling. Customer advised while on vacation his son came by to check the house and found water on the floor in front of the refrigerator and discovered the unit wasnt cooling properly. Customer pointed out a cold streak on the back cabinet of the unit just above toe compressor. I called WPTL and spoke with ANDREW SR# 7729382387 and was told the cold streak was directly related to W11092686F service pointer and it was related to a possible Thermistor issue.Was told to order W11457241 kit for refrigerator evaporator (test set to 02step 4/ test 4 refrigerator and freezer only in step 5/4)Also ordering research for SHIMS for the first evaporator .; ordrng 1 CNOTE (SHIM FOR FF EVAPORATOR ) and 1 W11457241 (KIT)