We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Cedar Park, TX 78613
Kimo
Job Details: 11/30/2022
Arrived onsite for a cooktop that had caught fire around the knob area. Upon arrival i tested for leaks at the fitting at the gas valves and found none. Upon doing this test I found that the Spark module began sparking on its own. After checking if I accidentally push any of the switches I found that I didnt. I am ordering 1x Spark module and returning with gas leak detector. I left the unit unplugged to keep it from sparking. ; ordrng 1 WPW10475149 (MODULE-SPK)
We serviced a
LG WASHER
Model WM2688HWM
Near Cedar Park, TX 78613
Kimo
Job Details: 11/30/2022
"Arrived onsite for a washer that has a DRUM THAT IS SHAKING BACK AND FORTH - WATER COMING OUT FROM UNDER. Upon inspection I found that the basket had separated from the spider and also damaged the outer tube. Job complete ; ordrng 1 4434ER0002D (SPIDER) and 1 3045ER1017L (Basket) and 1 AJQ73413811 (TUB ASSEMBLY,OUTER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS00
Near Cedar Park, TX 78613
Kimo
Job Details: 11/30/2022
Arrived onsite for a refrigerator with water gathering underneath the pantry drawers. Up inspection I found ice and water underneath the pantry drawer. Upon further inspection I found that there was ice buildup in the evap and the thermistor black with corrosion which can cause defrost issue. I also found that the drain tube was filed with ice as well. I removed the ice and made sure the filter head didnt have and leaks it did not. I the checked the door gasket and found that it was torn really badly. And I ordered door gasket and the evap cover. Office to reschedule W10917313. W11167902.; ordrng 1 W10917313 (Door gasket) and 1 W11167902 (COVER-EVAP)
We serviced a
WHIRLPOOL RANGE
Model KGRS505XWH03
Near Pflugerville, TX 78660
Cliff
Job Details: 11/30/2022
Arrived on site to replace previously ordered parts for range. Found wifi antenna was ordered and not ignitor. Reordering correct part and return date set ordrng 1 W10918546 (Ignitor)
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Austin, TX 78730
David S
Job Details: 11/30/2022
"Arrived on site to install a new glass cooktop. I installed the new cooktop and found the bezels were coming off, I am ordering a new set of bezels. ordrng 5 W10853046 (Bezels)s"
We serviced a
FRIGIDAIRE MICROWAVE
Model FPMO209KFB
Near Austin, TX 78726
David S
Job Details: 11/30/2022
Arrived on site for builtin microwave door not opening. I inspected the unit and work area. I found the button not capable of being fully depressed. I removed the button and found some of the clips broken and blocking the button. I removed the broken pieces. ordrng 1 5304440827 (Push button)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78734
Luis
Job Details: 11/30/2022
"3820 gate codeArrived on site found no lights and unit not running,deli ui unresponsive,ran diagnostics fans not powering on,removed ui no damage disconnected harness to deli door,power cycled unit all lights powered on compressor and fans powered on. Checked harness found a broken wire unit will need a new harness.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit seems to stall after the wash cycle and will not continue further. They advised that they can put the unit into a rinse and spin but it takes a long time to complete. I ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested the cold water valve and found extremely low water volume coming into the unit. Tested the hot water valve and found proper water flow. Remove the cold water hose off the back of the valve and tested water flow through the drain pipe and found proper water flow. . The customer agreed to the repair for now but advised that he would be looking at potentially replacing as washer depending on pricing. I ordered the valve and rescheduled ordrng 1 W11168740 (Cold water valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near Killeen, TX 76542
Tyler
Job Details: 11/30/2022
Arrived on site for washer not finishing cycles and showing f21 error. Upon arrival confirmed issue and error code. Customer also pointed out that the door wasnt sealing correctly. Upon further inspection I found door hinge broken and cracked as well as drain filter stuck inside drain motor and unable to be removed safely. ; ordrng 1 WP8183202 (Door hinge)
We serviced a
MAYTAG WASHER
Model MHWZ600TW00
Near Georgetown, TX 78628
Kimo
Job Details: 11/30/2022
Arrived onsite for a washer that had loose door boot clamps and would not spin any more. Upon inspection I found that the clamps were reinstalled by the customer and look good the door boot was not damaged. Upon further inspection I found that the drive bet was broken. ordering belt and motor office to reschedule. ordrng 1 WPW10388418 (Belt) and 1 WPW10140581 (Drive motor)
We serviced a
GE REFRIGERATOR
Model PVD28BYNBFS
Near Austin, TX 78723
Joe Z
Job Details: 11/30/2022
"Arrived onsite for unit not making ice. Upon arrival inspected unit and ice bin is empty. Noticed clicking sound coming from icemaker. Found ice maker motor is hot to the touch. Contacted SW for assistance. After series of test recommended replacement of icemaker.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78746
Scott
Job Details: 11/30/2022
"Arrived on site for no drain dishwasher . In talking to customer unit is draining but not washing properly . Found also upper rack falling down . Ran diagnostics and wash motor is very weak . Ordering upper adjuster kit , rail stop clips , sump and motor . Call to set return ; ordrng 1 W10917114 (Sump and motor) and 2 W10508950 (Upper stop rail)s and 1 W10712395 (Adjuster kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to inspect refrigerator maker leaking water into the ice bin. Upon further inspection, I found where water had leaked into the ice bin and created a large clump of ice and the ice bin was broken. I tested the ice maker and found where water is leaking from the backside of the tray and the valve is weeping as water continues to drip several minutes after dispensing water into the tray. I removed and replaced the valve and ice maker and retested and unit is operating as designed. I am ordering an ice bin and office to schedule return service due to the availability of the part. No water leaks observed at the end of service. ; ordrng 1 WPW10558424 (Ice bin)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78746
Scott
Job Details: 11/30/2022
"Arrived on site for rust on doors and dispenser dripping . Found rust on all 3 doors , checked with office . Ordering doors . Also found small drip at dispenser . Ordering valve , filter head . Call to set return. ; ordrng 1 13107888S (Door) and 1 13107887S (Door rt ss) and 1 12977880S (FZ door)"
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Killeen, TX 76549
Tyler
Job Details: 11/30/2022
Arrived on site for washer needing previously diagnosed panel. Upon arrival reconfirmed issue but upon installing the panel I found that the water temperature selection switch had a broken lock not allowing it to properly melt into place on the display panel. Was able to temporarily secure it u til a new switch is ordered for repair completion. Office t reschedule once availability of parts is known.; ordrng 1 W11168256 (Encoder switch(temp switch))
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Kimo
Job Details: 11/30/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. After doing this I found that I broke the float switch. I and ordering the switch and rescheduled for 07/12/22.; ordrng 1 W11545764 (Switch)
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS00
Near The Hills, TX 78738
Leonardo
Job Details: 11/30/2022
Arrived on site to test unit for flames to high. Test unit and found all burner flames to high. The unit is propane but orifice are for natural gas. Will need new LP conversion kit. Ordering new kid office to reschedule ; ordrng 1 W11083838 (Lp kit)
We serviced a
JENN-AIR COOKTOP
Model JED8430ADB
Near Georgetown, TX 78628
Maurice R
Job Details: 11/30/2022
"Arrived onsite for previously diagnosed parts. On inspection found the right side of the cooktop was glued down. While removing the class top it cracked, spoke with CS about the situation.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Kingsland, TX 78639
Lou
Job Details: 11/30/2022
"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found the ice maker approximately 1/4 full. I tested temps in the FC=9 degrees. While testing temps, I noticed the unit shut off and came back on and the UI showed PO error. I placed the unit in diagnostics and tested in test 04. The operated as designed. I found ice at the bottom of the RC evap cover. I tested the thermistors and found the RC thermistor out of range. I tested the fans and both are functioning properly. I am ordering the fan scroll, thermistor kit, Hv control and UI and office to schedule return service. I recommended that the customer unplug the unit approximately 24-48 hours before I return and place towels around the unit to absorb any water that might leak. No water leaks observed during service.; ordrng 2 W10316760 (Thermistor kit)s and 1 W11620204 (Hv control) and 1 W11616412 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Seguin, TX 78155
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for no ice production, tested unit found fill tube is frozen need to replace fill tube heater, and control, ordering additional parts to ensure completion office to reschedule ; ordrng 1 W10846539 (Fan) and 1 W11087201 (Fill tube heater) and 1 W11224256 (Control) and 1 W10898445 (Receiver board) and 1 W10870822 (Emitter board) and 1 W10646867 (Vent thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Seguin, TX 78155
Andrey
Job Details: 11/30/2022
"Arrived on site to test unit for loud noise, tested unit found noise coming from diffuser, diffuser was run without, ordering part office to reschedule ; ordrng 1 W11236851 (Diffuser)"
We serviced a
GE DISHWASHER
Model ZDT985SPN5SS
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/30/2022
"Arrived onsite for dishwasher not draining. Found water in the bottom strainer, I vacuumed the water out and vacuumed the hose out to see if there was a blockage. I found nothing obstructing the drain hose. Went to install the pump and found a timer in the box. Will reorder the pump.No water leaks detected during service.; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS
Near Liberty Hill, TX 78642
Maurice R
Job Details: 11/30/2022
"Arrived on site for fridge not cooling correctly. On inspection found the FC was 0? and the RC was 41?, the RC was set for 33?. The RC evap was in cased in ice. Informed customer that the system need to be defrost before we come out in fix the issue with unit, Ordering parts. ; ordrng 1 W11092686 (SP W11092686) and 1 W11087438 (Harn-wire) and 1 W11457241 (Evap pan) and 1 WPW10769076 (Drawer UI) and 1 W11168403 (Thermistor)"
We serviced a
WHIRLPOOL RANGE
Model WFE520C0AS0
Near Waco, TX 76705
Jonathan M
Job Details: 11/30/2022
Arrived on site for a range that has surface burners that are not working. Inspected unit and work area. Customer advised that one of the screws came loose out of her infinite switch and she did not know how to put it back on. Reattach the screws to the infinite switch and tested the burner. The burner began to work and operate as designed. Tested all other burners and the customer advise the left front and the right front burners were having issues. She advised the left front burner did not turn off and will just stay on a high heat without turning off or regardless of setting. She also advised the right front burner will shut off within 10 seconds and will cycle back on and off but will not get anything hot. I did confirm both of those issues with the cooktop and Im gonna need infinite switches for both parts. Found the left front burner infinite switch was an out of stock and PSP item. Ordering the left front infinite switch and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 WPW10434452 (Left front infinite switch)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78753
Wesley
Job Details: 11/29/2022
Arrived onsite for unit not heating and timer not progressing. and found unit operating with gas valve shut off after having remodeling in the Landry room. Determined that all else is in good working order including the timer function.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Lakeway, TX 78734
Vincent
Job Details: 11/29/2022
"Arrived on site for cooktop, inspected unit and work area. CX complaint was both small burners not igniting. Tested unit and found the burner caps not properly installed. I swapped them and retested unit is now operating as designed. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Temple, TX 76501
Gerry C
Job Details: 11/29/2022
"Arrived to inspect intermittent water spraying after cycle complete. I found the soak button defective and in leu of replacing, the CX requested I disconnect it. Due to the type of connection and being able to simply unplug the connector from the low voltage supply at the control board, I was able to deactivate and secure the wiring, rendering the soak button inoperative. No leaks observed during service.
We serviced a
GE RANGE
Model JB255GJ2SA
Near Jarrell, TX 76537
Gerry C
Job Details: 11/29/2022
"Arrived to inspect no power. I found the unit would not power up and there was no voltage to any part of it prior to testing. I found that when tested at the terminal block, L1 was 0 VAC and L2 was 124 VAC. L1 to L2 showed the 124 as well. Direct outlet testing showed all correct voltages and I advised the CX the issue was within the wall receptacle and to contact a qualified electrician to correct.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near New Braunfels, TX 78130
Andrey
Job Details: 11/29/2022
"Arrived on site to replace damaged handle, verified that handle was needed, replaced part, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Dripping Springs, TX 78620
Luis
Job Details: 11/29/2022
"Arrived on site for water leaking. Found a frozen drain in fresh food section diagnosed a clogged drain tube,flushed out obstruction in drain tube in compressor compartment,defrosted drain added shim checked water flow in fresh food drain pan good.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430DP01
Near Leander, TX 78641
Maurice R
Job Details: 11/29/2022
"Arrived onsite for MW with a error. On inspection found F2E1 and F6E8 error. Checked the cable between the control board and UI and they tested good, looked at the UI board and saw a few cold soldered joint on the key portion of the ui.
We serviced a
GE REFRIGERATOR
Model GSH25JSTA
Near Bee Cave, TX 78738
Luis
Job Details: 11/29/2022
"Arrived on site. Found unit not powering on and ui not operating,diagnosed a defective main control,replaced main control ui working compressor and fans powered on.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Leander, TX 78641
Maurice R
Job Details: 11/29/2022
"Arrived onsite for washer not working. On inspection found F3E1 error, pressure switch. Cleared the hose and retested unit, washer working as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Jarrell, TX 76537
Gerry C
Job Details: 11/29/2022
WMH32519HZ5 Arrived to inspect no light for cooktop. I found the bulb was open and I removed and replaced it. I tested and the unit resumed normal operations.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78729
Paul
Job Details: 11/29/2022
Arrived onsite for a dishwasher not filling with water. The CX stated the detergent isnt dissolving. I tested the dishwasher and found an F4E3 and F7E1 error message. I found correct voltage to the pump but the motor would not run. I replaced the sump and motor assembly. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFO42FSX00
Near Austin, TX 78759
Paul
Job Details: 11/29/2022
Arrived onsite for a refrigerator that temps are warming up. I check temp in the FC and it was at 1 degree. I tested temp in multiple spots in the RC and it ranged from 33-38 degrees. The CX thermometers are showing temps to be a little higher. The unit is working as designed. Call complete.
We serviced a
KENMORE DRYER
Model 110.6513241
Near Georgetown, TX 78633
Lou
Job Details: 11/29/2022
"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the airflow using my vent test kit and the first two,tests failed (photos). I retested without the vent tube connected at the back of the unit and it passed (photos). I demonstrated for my customer as well and explained the test and airflow. I removed the back panel and found the fuse, thermostat and cutoffs were good. The element tested good, but when I removed it to inspect, I found the middle metal plate was badly warped and it was a matter of time before it failed. I removed and replaced the element and tested. I recommended that the customer have their vents checked/cleaned before using the unit. No lint observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78722
Wesley
Job Details: 11/29/2022
Arrived onsite and reset unit and calibrated for intermittent issue with short cycling. Was unable to replicate a problem while onsite. Unit is now operating as designed. Advised property manager.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78130
Andrey
Job Details: 11/29/2022
"Arrived on site to replace previously diagnosed control box, FC LED module and filter per customer request, called management company to get authorization and payment, replaced parts and filter, powered unit on, all lights are working properly unit is cooling, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ0
Near Austin, TX 78759
Paul
Job Details: 11/29/2022
Arrived onsite for a washer making a really loud noise. I found the unit would not go into diagnostics after I applied power. I found the in use light turning on after power was applied. Upon further testing I found the drain pump motor showing 1.3kohms. It appears the drain pump it defective and it took out the main control. Both would need to be replaced before any further testing could be performed.
We serviced a
KITCHENAID OVEN
Model n/a
Near Austin, TX 78704
Wesley
Job Details: 11/29/2022
Arrived onsite and found oven complaint of over heating and being inconsistent. Found upper oven calibrated 30 degrees offset. Found temp in keeping with offset and therefore overheating. Adjusted calibration accordingly. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED9550WW1
Near Leander, TX 78641
Maurice R
Job Details: 11/29/2022
"Arrived onsite for dryer making noise. On inspection the idler pulley was noisy. Took unit apart and found that the support wheels, pulley need to be replaced and the belt. Replaced parts and tested unit. Unit operating as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC8130DDS
Near Georgetown, TX 78633
Lou
Job Details: 11/29/2022
"Arrived on site to inspect microwave making a popping noise and stopped heating. Upon further inspection, i tested the microwave with my tester and found it not getting any heat. I pulled the unit out onto my oven dolly and removed the top panel. I found soot on the underside of the panel in the area where the control sits (photo). I gained access to the magnetron, capacitor and diode and tested. Found parts good. I tested the switches and all tested good, but the receptacles are badly burnt. Before I removed the switches I researched the interlocks and found them discontinued. I reassembled the unit and discussed my findings with the customer and advised that all controls and interlocks are discontinued.
We serviced a
KENMORE OVEN
Model 790.304228
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/29/2022
"Arrived on site for oven not heating. Upon arrival confirmed issue. After testing I found igniter had failed
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS02
Near Austin, TX 78704
David S
Job Details: 11/29/2022
"Arrived on site for wall oven showing error code f6e0. I inspected the unit and work area. I found fault code on the oven side display. I entered diagnostics and found the fault code present. I power cycled the unit and cleared the fault code from diagnostics. I did a control reset, I tested both the oven and microwave. The microwave heated a cup of water and the oven got to a set preheat temperature of 350. I called and spoke to the customer. If the problem happens again I recommend replacing the oven UI WPW10312206.
We serviced a
WHIRLPOOL WASHER
Model MHW4300DW0
Near Austin, TX 78703
David S
Job Details: 11/29/2022
Arrived on site for front load washing machine having a F9e1 error code. I inspected the unit and work area. I found the F9e1 long drain error code stored in the unit. I gained access to the drain pump and found the impeller broken and spinning freely from the motor.I installed the new drain pump. I tested the unit and found it working properly.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW0
Near Killeen, TX 76542
Tyler
Job Details: 11/29/2022
Arrived on site for washer not locking lid correctly. Upon arrival confirmed issue and found f5E3 in diagnostics. Found control board working as designed but lock wasnt engaging. I made repair with new latch. Tested unit and found washer functioning as designed with no leaks. Call complete
We serviced a
KENMORE DRYER
Model 110.972781
Near Austin, TX 78704
Wesley
Job Details: 11/29/2022
Arrived onsite for unit not heating and timer not progressing. and found unit operating with gas valve shut off after having remodeling in the Landry room. Determined that all else is in good working order including the timer function.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cedar Park, TX 78613
Kimo
Job Details: 11/29/2022
"Arrived onsite for dishwasher that is making noise when in use. Upon inspection I found no codes stored, and the the wash motor making a loud grinding/buzzing noise. I replaced the Sump&motor and tested unit and found unit operating as designed no leaks. Job complete."
We serviced a
JENN-AIR OVEN
Model JJW8330DDW
Near Georgetown, TX 78633
Lou
Job Details: 11/29/2022
"Arrived on site to inspect oven light not working. Upon further inspection, I removed the bulb cover and the bulb and found the bulb was bad. Customer advised they have a bulb and would replace it themselves. Job completed"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Matthew
Job Details: 11/29/2022
Arrived onsite to replace failed capacitor. Replaced capacitor and tested. Unit is now advancing through cycle. Auto test and calibration passes. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB955FC0
Near Austin, TX 78759
Paul
Job Details: 11/29/2022
"Arrived onsite for a dryer that is tripping the breaker when started. Ms stated it was working fine at their old house. I found the unit on the new style GFCI breaker and the dryer is not wired correctly for them. I found one of the terminal block screws stripped. MS also stated they dented the top when it was installed because someone stood on it. I replaced the block and wired the unit correctly. I tested the machine and it is working as designed. I knocked the dent out of the top. I explained to the customer there are two small spots where the top was creased from them putting their knees on it and that cannot be repaired without replacing the entire top."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78747
Joe Z
Job Details: 11/29/2022
"Arrived onsite for Not Heating - DRUM TURNS - BURNING SMELL. Upon arrival customer stated that before unit stopped heating that the dryer would get really hot but clothes would be wet. checked polarity and is good. Test unit and there is no heat. Checked vent with vent test and test failed. Inspected element and is fractured. Test fuse and cut off and are good. Need to replace element. Replaced heater and test unit. Element is cycling correctly. Unit is operating as designed. Advised customer to have ventilation issue resolved or she will have continued issues drying. Job complete
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near Belton, TX 76513
Tyler
Job Details: 11/29/2022
Arrived on site for washer giving f27 still. Upon arrival confirmed issue and code. Found no air/water leaks. Ran two full normal operation one diagnostics tests after clearing error and couldnt get unit to replicate issue at all. Did however find large amounts of soap built up causing pressure sensor to not get correct readings. Instructed customer on previous ech findings and best ways to clear/remove soap for wash to continue functioning. Call complete
We serviced a
GE REFRIGERATOR
Model GTS16DTHBRWW
Near Austin, TX 78734
Luis
Job Details: 11/29/2022
"Arrived on site for cooling complaint in fresh food section. Found weak air flow entering fresh food section,removed evaporator cover found no ice build up diagnosed a weak evaporator fan motor,replaced fan motor,powered unit on good air flow entering fresh food section.
We serviced a
KENMORE FREEZER
Model 253.2104241
Near Salado, TX 76571
Gerry C
Job Details: 11/29/2022
"Arrived to inspect no cool. I found the shelf/evaporator at the second from the top had been ruptured. I was able to braze the steel tubing shut and bubble tested to 140 psi and found no leaks. I vacuumed the system and charged with the MFG prescribed 7.2 oz of refrigerant and tested. The unit operated as designed. No water connections to unit; used 1 WPW10143759 (Dye Drier), and 1 W11506635 (Service Port) from stock"
We serviced a
KITCHENAID RANGE
Model KGRS202BWH0
Near Round Rock, TX 78681
Paul
Job Details: 11/29/2022
Arrived onsite for a range that intermittently will light in the bake cycle. I found the bake ignitor porcelain insulator cracked and causing the ignition to ground out at the chassis. I replaced the ignitor and tested the oven. All is working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM01
Near Elgin, TX 78621
Cliff
Job Details: 11/29/2022
Arrived on site to diagnose a refrigerator that is leaking. Found fill line for icemaker not installed into icemaker fill cup causing issue. Reinstalled line properly and all is working properly at this time. No leaks were found after service was performed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Manor, TX 78653
Cliff
Job Details: 11/29/2022
Arrived on site to diagnose a refrigerator that is making unusual noise. Found condensation freezing around fan blade causing noise. Removed condensation and tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Cliff
Job Details: 11/29/2022
Arrived on site to diagnose an oven that is not heating properly. Found temp too low and adjusted calibration offset to compensate. Also remounted door handle. All is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Austin, TX 78737
Luis
Job Details: 11/29/2022
"Arrived on site for no,ice. Found icemaker tray warped diagnosed a defective icemaker,replaced icemaker,ran diagnostics new icemaker passed harvest ran fill test padded."
We serviced a
UNKNOWN VENTHOOD
Model UXT5536AAS3
Near New Braunfels, TX 78130
Andrew
Job Details: 11/29/2022
"Arrived on site to test unit for noise. Found motor was seized up with cabinet installation accessories. Replaced motor, unit working as designed. Job complete."
We serviced a
UNKNOWN VENTHOOD
Model UXT5536AAS3
Near New Braunfels, TX 78130
Andrew
Job Details: 11/29/2022
"Arrived on site to test unit for noise. Found motor was seized up with cabinet installation accessories. Replaced motor, unit working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near San Marcos, TX 78666
Matthew
Job Details: 11/29/2022
Arrived onsite for washer not completing cycle. Upon arrival inspected unit. Found unit would automatically shut off and restart when attempting to go into either an agitate or spin cycle. Found faulty control. Replaced control. Tested unit and unit is now functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Leander, TX 78641
Maurice R
Job Details: 11/29/2022
"Arrived onsite for dishwasher with issues. Talking with CX she thought that the flip up tines were broke because they were lose, she did realize that they flipped down. Show CX that it was designed that way so they could put larger items there is if it is flipped down. She said that was all the issues."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Buda, TX 78610
Leonardo
Job Details: 11/29/2022
Arrived on site to test unit for light not working. Test unit and found control board sending correct voltage to light socket but light bulb was bad. Advised customer to get new light bulb warranty does not cover cosmetic parts job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL1
Near Austin, TX 78746
David S
Job Details: 11/29/2022
Arrived on site to install previous diagnose parts. I gained access to the sump and motor and replaced it with new. I reassembled the unit and tested it. It is now working as designed. Job complete
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near New Braunfels, TX 78132
Andrew
Job Details: 11/29/2022
Arrived on site to test unit for buttons getting stuck. Found customer pushing buttons too far in causing buttons to stick behind panel. Was going to replace control but damaged in box. Advised customer to use palm of finger to push buttons to prevent over pushing and buttons sticking. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spicewood, TX 78669
Vincent
Job Details: 11/29/2022
"Arrived on site for dishwasher, inspected unit and work area. Installed new manifold for middle rack and tested. Unit is now operating as designed and no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model JGRP536HL00
Near Seguin, TX 78155
Kevin
Job Details: 11/29/2022
"Arrived on site and found bake and broil will fire igniter but there is no gas being released. Cooktop works properly. Replaced dual valve and DSI board And PowerMax board ordered by previous technician and this didnt correct issue. Inspected regulator and found gas which is off. After correcting this bake and broil are working properly, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/29/2022
Arrived on site to test unit for mid rack issues. Found wheels were broken. Replaced adjusters and ran diagnostics. Found error for excessive suds. Found at end of diagnostics soap still present and covering entire bottom sump. Advised customer to run a couple cleaning cycles to remove soap build up. Also advised on use of liquid detergent as unit is supplied with soft water. No leaks detected. Unit working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near San Marcos, TX 78666
Matthew
Job Details: 11/29/2022
Arrived onsite to replace freezer led per special project. Did find that other lights were out in the series of the freezer led. Replaced freezer led and all other lights resumed functionality. Unit is operating as designed. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Spicewood, TX 78669
Vincent
Job Details: 11/29/2022
Arrived on site for microwave inspected unit and work area. Previous tech ordered parts and I installed the control did not need the harness. Tested unit and it was operating as designed at the time of service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78738
Luis
Job Details: 11/29/2022
Arrived on site for weak water flow. Replaced filter housing and installed new filter customer provided tested water flow good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near China Spring, TX 76633
Jonathan M
Job Details: 11/29/2022
Arrived on site for a dishwasher that has a dented door. Inspected unit and works area. Did confirm customers complaint of and replaced the door panel. Tested the unit and the unit began operating as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Austin, TX 78727
Kimo
Job Details: 11/29/2022
Arrived onsite to install previously diagnosed part. Upon arrival I installed the seals around the water reservoir. And tested unit and found unit operating as designed. Job complete.
We serviced a
JENN-AIR RANGE
Model JGRP436WP02
Near Austin, TX 78745
Joe Z
Job Details: 11/29/2022
Arrived onsite for TURNING ON BY ITSELF AND SELECTING BUTTONS WITHOUT ANYONE Touching. Upon arrival inspected unit and is operating correctly. Customer stated that several days ago he reset the breaker for 45 minutes and has not had an issue since. Customer would like to monitor unit and call us back if needs to proceed with repairs. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS20
Near Lorena, TX 76655
Jonathan M
Job Details: 11/29/2022
Arrived on site for a wall oven that is flashing an F8 E0 (low cooling fan under speed) error code. Inspected unit and worked area. Did confirm the customers complaint in diagnostics and attempted to test cooling fan. Could not get the cooling fans error. Check voltage to the cooling fan and found proper voltage. Replaced cooling fan and tested the unit. Ran the unit up to 350?F and did not have any error codes. Customer then request that we bump it up to 425?F and just double check. The unit reached preheat and operated as designed. Advised the customer call back if any other issues persist. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Austin, TX 78732
Vincent
Job Details: 11/29/2022
"Arrived on site for washer, inspected unit and work area. CX complaint was unit not unlocking. CX told me they were able to get door unlock. I entered diagnostics and found stored error code F8E3. I ran a diagnostics cycle and it passed with no problems. The drain pump is operating as it should with a good strong flow. Unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Leander, TX 78641
Maurice R
Job Details: 11/29/2022
"Arrived onsite for previously diagnosed parts. Heated the gasket for 15 minutes to straighten out. Installed the gasket on to the right door. CX said that the door open sensor is coming on when the door is closed. On inspection found ice build up on the right side front of freezer door. I found a small piece of foam that had expanded out of the right lower section of the freezer. There was so much ice buildup that the door could not close correctly. I removed the foam in checked the gasket and found a gap with the flashlight. I used the heat gun and reshaped the gasket back to factory form. Checked for gaps again and there was no more gap. Informed the CX to keep and Eye on ice buildup on the right side of the freezer, if it returns need to replace the freezer gasket."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, TX 78666
Matthew
Job Details: 11/29/2022
"Arrived onsite for ice bin in freezer not pulling forward properly when latch is engaged. Unit is making plenty of ice. Called tech line for assistance. Spoke to Austin with tech line. Provided SR#7735156467. Could not get unit to duplicate. Tech advised for customer to monitor and check if frost is building on rails, no. Present at this time. If symptoms persist tech recommended replacing the Front panel WPW10174720 , with magnet W11175810. Customer will monitor"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Seguin, TX 78155
Kevin
Job Details: 11/29/2022
"Arrived on site, customer complaint is refrigerator makes a noise like the neighbor is sawing wood but usually only in the morning and it hasnt done it for a while. Homeowner says noise happens when icemaker pump is running. Explained to customer that icemaker does not have a pump and relies on normal water pressure to fill. Currently ice production is good, took pictures. Ran test 120 and Icemaker dispensed ice in tray, Then ran test 96 and then 97 and both working properly and there was no excessive noise. Did not find any issues in the freezer or fresh food section no ice build up. Could not find a reason for the customers noise experience. job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Austin, TX 78752
Wesley
Job Details: 11/29/2022
Arrived onsite and repaired noisy squealing washer by replacing the loose fitting factory belt with updated belt part WPW10006384.unit is now operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near New Braunfels, TX 78132
Andrey
Job Details: 11/29/2022
"Arrived on site to test unit for not heat in oven, tested unit found gas valve not receiving voltage from control, replaced control tested unit , unit now functioning properly, bake and broil are now igniting, no leaks detected job complete"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Leonardo
Job Details: 11/29/2022
Arrived on site to test unit for oven getting to hot. Test unit and found average temp of the oven at 357 when set at 350 unit is with in range job complete.
We serviced a
WHIRLPOOL FREEZER
Model ASI2575GRS08
Near Seguin, TX 78155
Kevin
Job Details: 11/29/2022
"Arrived on site and inspected refrigerator and found freezer is frosted over. Removed evaporator cover and found area around heating on it is clear of ice, took pictures. Used diagnostic cycle to turn on element and it is heating properly. Replaced control box, freezer thermistor and thermistor harness. Recommended to homeowner of that refrigerator be allowed to defrost completely before plugging it back in, job complete"
We serviced a
IKEA OVEN
Model IBS350DS03
Near New Braunfels, TX 78130
Kevin
Job Details: 11/29/2022
"Arrived on site and found no power showing on display, found thermal fuse and TOD have failed after self clean. Replaced them and it is now working properly. Oven is not installed per installation instructions, there is no solid bottom beneath it and harness runs up through a cabinet behind microwave above it. Explained to customer that self clean should not be used again, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 11/29/2022
Arrived on site to test unit for no water dispensing and no ice production. Found restricted filter. Removed filter and water was restored. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Kyle, TX 78640
Scott
Job Details: 11/29/2022
"Arrived on site ,replaced control and double checked for correct bulb . Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78752
Wesley
Job Details: 11/29/2022
Arrived onsite and replaced the coupling and the chute and bin. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78747
Leonardo
Job Details: 11/29/2022
Arrived on site to replace heating element due to special project. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Georgetown, TX 78628
Lou
Job Details: 11/29/2022
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and during agitation, I could hear what sounded like the gears slipping. I placed the unit in manual test mode and tested agitation without water and with water and the unit failed to make the noises. I advised the customer that the noises are normal appliance noises and no repairs are needed at this time. No water leaks observed during service, job completed."
We serviced a
MAYTAG RANGE
Model MGR7700LZ0
Near Georgetown, TX 78626
Lou
Job Details: 11/29/2022
"Arrived on site to inspect range oven leaking gas. Upon further inspection, I tested the oven bake and the cooktop burners and after testing, I could smell the strong odor of propane. I pulled the unit out and using my liquid gas leak detector, I tested the regulator and the gas line for leaks. I found the regulator leaking near the regulator harness (photo). I removed and replaced the regulator and checked all connections for leaks and found none. Retested the unit and it is operating as designed. No gas leaks detected at the end of service, job completed."
We serviced a
GE REFRIGERATOR
Model GSH25JSDBSS
Near Harker Heights, TX 76548
Tyler
Job Details: 11/29/2022
Arrived on site for refrigerator not dispensing water/making ice. Upon arrival confirmed issue. Found no water passing through manifold during tests even with proper water pressure from cutoff applied. Replaced manifold and fold inlet valve still not allowing water to pass through once manifold issue was resolved. Replaced inlet valve. Found water dispenser and ice maker working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Temple, TX 76502
Jonathan M
Job Details: 11/29/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, and coupler and ran nitrogen through the system up to 120 psi. Found no visible leaks present. Vacuum down the unit to -31 psi and found the pressure hold for 15 minutes. Charge the unit up with 68 g of R600 and tested the unit. The unit began to cool and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Temple, TX 76502
Jonathan M
Job Details: 11/29/2022
Arrived on site for a refrigerator that has a loose handle. Inspected unit and work area. The customer advise the freezer door handle could not be tighten down using an Allen wrench and does they called in for service. Did find that the holes on the handle had not been properly drilled through. Used my drill to screw through the screws and reconnect the handle. Tested the unit and now the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78726
Vincent
Job Details: 11/29/2022
"Arrived on site for washer, inspected unit and work area. CX complaint is that washer makes noises sometimes. Entered diagnostics and found stored error code F7E1. Ran a calibration cycle and then ran a diagnostics cycle. Unit sounds to be operating as designed. Tilted unit backwards and inspected the belt and it felt stretched out. I replaced belt and unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near New Braunfels, TX 78130
Matthew
Job Details: 11/29/2022
Arrived onsite for washer making a squeaking sound. Upon arrival inspected unit. Put in diagnostics and could not duplicate any issues. Put a load in and watched. Found when unit was slowing down in spin cycle it would squeak a bit. Inspected underneath unit and found ware marks on cam from belt. Replaced cam and belt. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Braunfels, TX 78130
Matthew
Job Details: 11/29/2022
Arrived onsite for range center burner not igniting. Upon arrival inspected unit. Found unit not sparking on center igniter. Inspected harness and found loose connection to igniter. Secured connector and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Jarrell, TX 76537
Gerry C
Job Details: 11/29/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the UI and the unit regained all functions. I found the chassis incorrectly leveled and after correcting, the door closed as designed. The prior door action likely contributed to the failure of the UI due to moisture incursion on the circuit board. I discussed detergent type and amount with the CX and set the rinse agent to A1. Operational test good, no leaks observed during service."