We serviced a
GE WASHER
Model GTUP270EM5WW
Near Mart, TX 76664
Jonathan M
Job Details: 11/19/2021
Arrived on site for a washing machine that wont spin . Inspected unit and work area. Confirmed the customers complaint and put the unit in a spin only cycle. Found the motor humming but the basket not moving. Remove the front panel and found the belt detached from the motor. Did not find a belt cracked or broken. I reattached the belt to the motor and the belt had good tension. Tested the unit again and the unit ran as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB05
Near Round Rock, TX 78665
David S
Job Details: 11/19/2021
"Arrived on site for sealed system repair. I gained access to the compressor. I replaced the dryer, and access valve.I pulled a vacuum and put 125 psi of nitrogen into the system. I found no leaks. I put a measured charge into the system. I found pressures 2 on low and 125 high. The unit is working as designed. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/19/2021
Arrived on site for range intermittently fault code on display. Inspected unit and work area. Inspected wiring to control. Found all connection good. Performed diagnostics mode and verified failure code of F1-E0. Found internal control fault. Will need to replace control. Found no ETA available on control. Office to schedule appointment when ETA is available.; ordrng 1 W11567348 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Austin, TX 78754
Matthew
Job Details: 11/19/2021
Arrived onsite for washer locked and not responsive. Upon arrival washer lid was locked and unit was off. Tried putting unit in diagnostics mode but could not. Tested incoming voltage and had none. Checked breaker and breaker was tripped. Flipped breaker and unit powered on. Canceled current cycle and tested. Found no stored error codes. Ran calibration and auto test and both passed. Ran normal load and customer will monitor. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/19/2021
"Arrived on site to test unit for no ice production. Found ice maker stopped mid cycle. Found ice maker power switch was turned off. Turned switch on, tested unit, unit working good. Valve filled ice maker properly. No leaks detected. Job complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2322MBD
Near Florence, TX 76527
Jonathan S
Job Details: 11/19/2021
"Arrived on site for refrigerator ice maker leaking water and ice bin broken. Inspected unit and work area. Found ice bucket broken. Forced ice maker gears striped and not cycle properly. Found signs of water leaking from ice maker. Advanced ice harvest cycle and verified water leaking from ice maker. Will need to replace ice maker and ice bucket.Removed failed ice maker and installed new. Cycled ice maker and monitored operation. Found unit working as designed and no leaks from ice maker. Installed ice container. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Jarrell, TX 76537
Jonathan S
Job Details: 11/19/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found flex tray broken. Removed ice maker and installed new. Cycled ice maker. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Liberty Hill, TX 78642
Cliff
Job Details: 11/19/2021
Arrived on site to diagnose a refrigerator that is leaking from dispenser. Found ice cubes sticking in chute and replaced separator assembly to try to prevent issue. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Tommy
Job Details: 11/19/2021
"Arrived onsite for oven tripping breaker, upon arrival found unit off and breaker stuck on the middle turned unit back on and found all to be operating as designed proceeded to call techline Sr 7732287904 techline stated to check if unit had 32 or less amps when calling for bake, found it at 30.4 for amps when back is called for. Techline stated if that was the case it was breaker issue. Job Completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290REP02
Near Austin, TX 78731
Taylor M
Job Details: 11/19/2021
"Arrived on site to diagnose refrigerator with cooling issues, upon arrival the customer informed me that the ice maker is the issue and is not dispensing ice, I gained access to the ice maker and found that the ice maker harvests but doesnt fill, I found the fill tube to be clear of any ice build up. I gained access to the valve and found that the valve needs to be replaced as it is not allowing water to dispense at the ice maker ; ordrng 1 WPW10420083 (Inlet valve)"
We serviced a
WHIRLPOOL RANGE
Model KGRS505XSS05
Near Austin, TX 78737
Kevin
Job Details: 11/19/2021
"Arrived on site and replaced both temperature sensors in both ovens diagnosed on previous visit, after replacement confirmed oven temperature is correct by preheating oven.job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Belton, TX 76513
Wesley
Job Details: 11/19/2021
Arrived onsite and found center rail snapped. Replaced center rail. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near New Braunfels, TX 78132
Andrew
Job Details: 11/19/2021
"Arrived on site to test unit for not cooling. Found control not responding. Cycled power to unit and control turned on. Put unit in diagnostics and compressor running but no frost pattern developing on evap. Quoted customer for compressor, evap, drier, access valve and control box.will need compressor, evap, dye drier, access valve, control box and nitrogen. 2hr and SS tech on return visit.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near New Braunfels, TX 78132
Andrew
Job Details: 11/19/2021
"Arrived on site to test unit for white residue on clothing. Found error code f0e4(spin limited by water temp). Found cold valve not engaging properly and inlet thermistor out of range. Customer stated unit was moved into current home in May, 2021. Unit is currently connected to soft water system. Replaced valve and recommend using less detergent as softener is creating more suds and will leave residue on clothing. Tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/19/2021
"Arrived on site and inspected ice machine and found customers complaint was actually related to a different ice machine of a different brand in a different part of the house. This ice machine is unplugged, because homeowner says it was leaking. After reconnecting the power found drain pump is not running. Replaced drain pump and sent a short video of ice machine running and not leaking to MS, job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78724
Robert
Job Details: 11/19/2021
Arrived on call for complaint of broken agitator. Confirm that the agitator is broken. Replace agitator.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651KES
Near Killeen, TX 76543
Al
Job Details: 11/19/2021
"Arrived on site and for freezer and refrigerator cooling issues. Checked temperatures and confirmed 15 and 50. Immediately spotted massive frost buildup on both sides of the evaporator cover. Advised customer of the findings and ordered defrost thermostat, heater and will return with the thermostat. ; ordrng 1 67004188 (DEFROST HEATER) and 1 67004757 (DEFROST TSTAT)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Tommy
Job Details: 11/19/2021
Arrived onsite for dishwasher not turning on. Upon arrival found wall voltage was good power cord was good giving power to control. Control was not operational. Replaced and proceeded to test. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
Scott
Job Details: 11/19/2021
Arrived on site for poor wash performance. Ran diagnostics and pump motor not running . Found wash motor had failed . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Pflugerville, TX 78664
Lou
Job Details: 11/19/2021
"Arrived on site to inspect refrigerator with frost in the freezer section. Upon further inspection, I found the left side of,the FC door gapped approximately 1/8 inch at the gasket. I opened the FC door and found frost built up on the top of FC section, on the drawers, the rails and the door. I closed the FC door and it sealed on all four sides. I tested the door several times by opening and closing the door and holding the door handle in the middle and every time, the door closed and sealed on all four sides. Due to the amount of ice/frost on the slides, I removed and replaced the slides and retested and the door continues to close as designed. I explained the customer that the door must be opened and closed by holding the handle in the middle and demonstrated what happens when the door is not opened from the middle. Customer was not happy with the unit; therefore, I contacted Whirlpool techline and spoke to Travis and advised of the complaint and my findings. Travis advised that the door must be opened from holding the middle of the door handle or it will open at an angle and sometimes will not close properly allowing warm air inside the unit and frost will build up. I advised Travis that I was replacing the slides due to the ice/frost build up on them and causing the grease to harden and make the door difficult to close. Travis provided SR#7732286887. I advised the customer of my conversation with tech support and provided them with the SR# file number and recommended that they contact Whirlpool customer service if they have any further issues with the freezer door. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Georgetown, TX 78633
Lou
Job Details: 11/19/2021
"Arrived on site to insect dishwasher control panel not responding. Upon further inspection, I found all of the selections were responding except for the start button. I removed the outer door panel and outs where some liquid had been spilled on the door and got on the user interface and shorted the start button.No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model CFE28USHBSS
Near Belton, TX 76513
Wesley
Job Details: 11/19/2021
"Arrived onsite for icemaker not working, corrected issue by clearing obstruction on the fill arm. Unit is now operating as designed. Advised customer On repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Austin, TX 78748
Jacob
Job Details: 11/19/2021
"Arrived onsite for unit it defrosting as it should, customer said they would let it cool and then it would stop and then they would see a build up of ice. Found that the controls and thermistor need to be replaced. Got authorization, replaced parts. No issues at this time. Job complete. Spoke with PR to help diagnose"
We serviced a
MAYTAG WASHER
Model Mvwx700xl2
Near Nolanville, TX 76559
Al
Job Details: 11/19/2021
Arrived back on site to install previously ordered actuator. Removed and replaced it and unit finally tested as designed and spun in the drain and spin cycle. Job complete
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Pflugerville, TX 78660
Scott
Job Details: 11/19/2021
Arrived on site for dryer not powering up. Checked voltage at block . No power at all on either leg . Did find 120v on green ground at chassis and neutral. Advised to have electrician look at outlet . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Austin, TX 78730
Luis
Job Details: 11/19/2021
"Arrived on site for unit not defrosting. Removed door,drawers and cover,completely defrosted evaporator,replaced harness and cover assembly. Reassembled unit ran diagnostics all test passed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Lampasas, TX 76550
Tyler
Job Details: 11/19/2021
Arrived on site for dishwasher needing previously diagnosed sump asm. Upon arrival reconfirmed prior issue and installed needed part. After reassembling unit found no leaks during tests and unit fully cycling through all setting as designed. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Austin, TX 78737
Leonardo
Job Details: 11/19/2021
"Arrived onsite for bottom spray arm getting stuck and door not closing correctly. Found feed tube assembly was out of place and left side of unit was leg not leveled. Secured the feed tube assembly and leveled the left leg. Tested the unit, the lower spray arm turns freely and the door closes correctly. Job complete"
We serviced a
GE DISHWASHER
Model GDF510PSR0SS
Near Andice, TX 78628
Cliff
Job Details: 11/19/2021
We serviced a
GE OVEN
Model JKP30DP1BB
Near Harker Heights, TX 76548
Wesley
Job Details: 11/19/2021
Arrived onsite and tested oven for not heating properly and shutting itself off at 400f. Ran unit for over 20 minutes at 400. Unit operating properly with good cooling fan and at proper temps. Unit is operating as designed at time of service.
We serviced a
GE REFRIGERATOR
Model PSB48LSRABV
Near Belton, TX 76513
Wesley
Job Details: 11/19/2021
Arrived onsite and found unit fresh food evap fan is not running and therefore the temp is 45 in fridge. Temp is 0 in freezer. Ordering fan to repair. Office to reschedule. ; ordrng 1 WR60X10179 (Ff fan assembly)
We serviced a
GE DISHWASHER
Model GDF620HGJ5BB
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/19/2021
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78724
Matthew
Job Details: 11/19/2021
"Arrived onsite for washer not cycling correctly. Upon arrival unit was moved out of area and disconnected. Customer was using backup washer in place. Was able to connect and put into diagnostics. Found F7E6 motor fault. Tested agitation and spin modes, all passed. Customer stated the cycle will begin and later will state complete. When the lid is opened the tub is still filled with water. Cycle did not spin and drain. Will order control and motor. Office to reschedule ; ordrng 1 W11399433 (Control) and 1 W11497303 (Motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ00
Near Austin, TX 78759
David Z
Job Details: 11/19/2021
Arrived on site to follow up on refrigerator that stopped making ice. Checked icemaker and found icemaker isnt filling. Checked filled tube and found ice stuck in fill tube. Cleared ice and sealed the fill tube with permagum on the back of the cabinet. Retested unit and found valve is no longer humming or filling. Reordering icemaker kit to replace valve again.
We serviced a
WHIRLPOOL DRYER
Model EED4400VQ0
Near Killeen, TX 76549
Al
Job Details: 11/19/2021
Arrived back on site to install previously ordered timer. R&R and unit heated as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Georgetown, TX 78633
Lou
Job Details: 11/19/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=6 degrees and RC=38 degrees. I pulled the unit out and tested amp draw to the compressor and it is showing 1.06amps. I inspected the lokring at the back of the unit and they were sealed and dry. I placed the unit in diagnostics and tested and it is operating as designed. I advised the customer that the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDE40FXSS5
Near Austin, TX 78758
Taylor M
Job Details: 11/18/2021
"Arrived on site to diagnose dishwasher making loud noise during operation, I gained access to the unit and put the unit into service diagnostics and found a fault code pertaining to the diverter and the valve, I put the unit into a service diagnostics cycle and found that the unit is producing the noise at the sump and motor assembly
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Spring Branch, TX 78070
Andrew
Job Details: 11/18/2021
Arrived on site to test unit for door not staying closed. Found no damage to unit. Spoke with tech line and was advised to change hinges. Changed hinges and unit is now closing as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 11/18/2021
"Arrived on site to test unit for light not working. Found top left rear module was out. Replaced module, unit now working as designed. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/18/2021
"Arrived on site to test unit for lights flickering. Found left top front module was bad. Replaced module, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2700XTSS1
Near Lakeway, TX 78734
David Z
Job Details: 11/18/2021
"Arrived on site to diagnose dishwasher that had leaked and semi flooded floor. On arrival water was shut off. Turned water on and ran unit. Found the valve was leaking and just letting water in even when it wasnt filling, and with door open.
We serviced a
MAYTAG REFRIGERATOR
Model WRF757SDHZ00
Near Briarcliff, TX 78669
Brandon
Job Details: 11/18/2021
"Arrived on site for customer complaint of lights not working properly in RC or freezer, found failed freezer module, I replaced module, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ1
Near Austin, TX 78735
Leonardo
Job Details: 11/18/2021
Arrived on site for unit not filling with water and not washing. Checked water pressure and found pinched water line. Tested unit and found inlet valve was not opening. Replaced inlet valve and secured water line. Tested unit and unit filled and washed as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5DHAXVQ00
Near Hewitt, TX 76643
Jonathan M
Job Details: 11/18/2021
"Arrived on site for a refrigerator that still intermittently cooling. Inspected unit and work area. The customer advised that the unit will sometimes cool but then will stop cooling and defrost all the ice that has been made. Advised that the find water all over their floor in the morning if the unit freezes at night. Confirm the customers complaint and found the compressor hot to touch indicating it failed compressor. Replaced the compressor, dryer, and coupler. Vacuumed down the unit and the unit held pressure. Charge the unit and found pressures sitting at 145 psi on the high side and zero psi on the low side. The unit began to cool and is working as designed. Call complete."
We serviced a
GE COOKTOP
Model SCRATCHED OFF
Near Waco, TX 76710
Tyler
Job Details: 11/18/2021
"Arrived on site for cooktop burning food. Upon arrival confirmed complaint. After further inspection I found cause of issue was a bad switch board asm. Also found front two burns had burnt terminals, wiring, and elements
We serviced a
GE OVEN
Model J720T3YE
Near Waco, TX 76710
Tyler
Job Details: 11/18/2021
Arrived on site for wall oven not heating correctly. Upon arrival confirmed complaint. Upon further inspection I found thermostat cap tube crumbling into pieces due to age of unit.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Nolanville, TX 76559
Al
Job Details: 11/18/2021
"Arrived on site to rebuild the washer. Uninstalled the unit, removed and replaced all parts. When I went to reinstall the pressure hose to the back left side of the outer tub, I noticed it was missing (defective) I notified DW in parts and was advised to order another outer tub. Office to schedule return services ARO. Needs more work ; ordrng 1 W10371566 (OUTER TUB (PLEASE INSPECT TUB))"
We serviced a
JENN-AIR OVEN
Model JJW2827IL01
Near Waco, TX 76708
Jonathan M
Job Details: 11/18/2021
Arrived on site for an oven that has a rag that I am mobile. Inspected unit and work area. The customer advised that she has tried to fix for rack but it does not seem to get unstuck. Confirm the customers complain and found the bottom rack in the upper oven was leaning to the back. Lift it up on the front to be able to slide the rack Ford and re-engaged in place. The rack began to sit level. Went over rack removal and positioning with the customer. Also and swerved a couple of questions from the customer. The unit is working as designed . Call complete.
We serviced a
MAYTAG RANGE
Model MER5751BAB
Near Hewitt, TX 76643
Tyler
Job Details: 11/18/2021
"Arrived on site for range not heating correctly in oven and cooktop burner light staying on when unit not in use. Upon arrival confirmed complaint and found no errors in diagnostics, but found following tests results on hardware: Bake: 21.3ohms, broil: 18.6 ohms, sensor 1.074 kohms. After further tests I found sensor not functioning correctly during preheat. Replaced sensor and retested oven. Found unit preheating to 350 within manufacturing specs. ; ordrng 1 WP7403P239-60 (FR inf. Switch)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Waco, TX 76707
Jonathan M
Job Details: 11/18/2021
Arrived on site for a dishwasher that is not completing cycles. Inspected unit and work area. Found the control consul nonresponsive when trying to enter diagnostics. Found the light would flicker when the door was closed or when the door was already closed and you press the cycle select button. Gained access to the control and removed all my loads off the dishwasher besides the power and heater. The unit still would not turn on properly. Spoke to SW and was advised to replace the main control. Replace the main control and the lights began to illuminate on the control panel. Immediately when trying to start a cycle found the unit completely powered off. Checked voltage at the control and found no voltage. Went to the breaker and found the breaker still on. Flipped off the breaker and back on the breaker. Still found no voltage. I checked voltage at the terminal block and found this same issue. I advised the customer that they have an electrical supply issue that may have taken out their prior board. Advised them to contact an electrician to fix their electrical supply issue.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Temple, TX 76504
Al
Job Details: 11/18/2021
"Arrived on site to inspect and install previously ordered parts needed to complete the repair. Removed and replaced the gearcase, motor, cam, actuator, agitator and belt. Reassembled and unit tested as designed. Job complete"
We serviced a
GE DRYER
Model DBSR463EG6WW
Near Waco, TX 76710
Tyler
Job Details: 11/18/2021
"Arrived on site for dryer needing previously diagnosed panel, switch, knob. Upon arrival installed needed parts then reassembled and tested the unit. Found fully functioning as designed with no failures, call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near The Hills, TX 78738
Leonardo
Job Details: 11/18/2021
Arrived on site for unit not draining. Tested unit for not draining and found drain pump not pumping water. Found debris stuck in drain valve. Cleared debris from drain valve. Tested unit. Unit drained good.No leaks present at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Lakeway, TX 78734
David Z
Job Details: 11/18/2021
Arrived on site to follow up on refrigerator that wasnt cooling as well in RC as FC. Installed new dispenser location control per tech line instructions. Power cycled unit. Advised customer to follow up if unit doesnt cool. At time of arrival the thermometer read 51 degrees
We serviced a
WHIRLPOOL DRYER
Model MED3500FW1
Near Andice, TX 78628
Lou
Job Details: 11/18/2021
"Arrived on site to inspect dryer burning odors. Upon further inspection, the customer advised that they used the unit recently and could smell the odor of burning plastic or rubber. I tested the unit and it is operating as designed and I could not smell any unusual odors. I disassembled the unit and found a small amount of lint inside the unit but none that was burnt. I removed and replaced the four rollers, tension pulley and belt and cleaned the roller axles and vacuumed the lint from the unit. Reassembled the unit and when I went to plug the unit in to test, I found one of their terminals on the power cord burnt and the outlet melted where the terminal connects. I advised the customer of my findings and recommended that they have an electrician inspect the outlet and left the unit unplugged for safety. No lint observed at the end of service, job completed."
We serviced a
GE REFRIGERATOR
Model PFSS6PKXCSS
Near Elgin, TX 78621
Matthew
Job Details: 11/18/2021
"Arrived onsite for refrigerator not cooling in RC compartment, dripping and ice buildup. Upon arrival unit was unplugged. Powered unit and compressor and condenser fan kicked on. Compressor running at 1.3 amps. FC fan is energizing when switch is closed. Could not hear RC fan running. Ran diagnostics and found multiple error codes. Spoke with SW and unit has had multiple failures. Will need to order Main board and UI. Will return with parts. Will need parts research on UI and control board for availability.; ordrng 1 WR13X10856 (Evaporator fan motor assembly) and 1 WR55X10998 (Main board) and 1 WR13X10841 (UI panel)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Tyler
Job Details: 11/18/2021
"Arrived on site for washer not cycling through setting once started. Upon arrival confirmed complaint and found the following errors in diagnostics: F7e4, f0e7. After further inspection I found the cause of due to basket not re-engaging properly. Find magnet strip around slider had come off slider. ; ordrng 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL WASHER
Model WTW5700XW0
Near Austin, TX 78734
David Z
Job Details: 11/18/2021
"Arrived on site to diagnose washer not running cycles. Checked error codes and found F2E1, F7E1, F0E5, F0E0. When I tried to run the unit I only heard a short whine coming from the motor, but no engagement. Wiring looks good, unit needs a capacitor / motor to resolve. Ordering motor and capacitor, AUTHO needed ; ordrng 1 W10804664 (Capacitor) and 1 W10836348 (Motor)"
We serviced a
WHIRLPOOL RANGE
Model KODE500ESS04
Near New Braunfels, TX 78132
Andrew
Job Details: 11/18/2021
"Arrived on site to test unit for no power and upper oven door locked. Found fuse receiving voltage but not voltage exiting fuse. Replaced fuse, tested unit to 350, unit working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Cedar Park, TX 78613
David S
Job Details: 11/18/2021
Arrived on site for fridge over cooling in rc section. I gained access to the damper and tested it.mi found the damper not closing all the way cause air from the freezer to leak through. I replaced the damper and tested it. It is now working as designed job complete
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2021
"Arrived on site for customer complaint of unit shutting down and not drying properly, found outlet thermistor in range, found moisture sensor tested good, instructed customer to clean vent, if problem continues will need main control,
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Buda, TX 78610
Kevin
Job Details: 11/18/2021
Arrived on site and per techline recommendation added Permagum between fresh food evaporator scroll fan and air tower. Confirmed water is dispensing properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Leander, TX 78641
Lou
Job Details: 11/18/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and could hear something clanking inside the drum as it turned. I found one the drum baffles loose. I removed the baffle and found lint debris inside and cleaned it out. Inspected the two remaining baffles and cleaned them out as well. I tightened the baffles when reinstalling. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/18/2021
Arrived on site for fridge tempeture not cooling at all. Temps were 58 in fridge and 34 in freezer. Tested thermistor from control and it was in range. Tested Heater and voltage was very low. Placed in forced defrost and ice sizzled but it took a couple minutes and didnt seem to be heating up and sizzling like Im use to hearing and heating. Removed ice build up from evaporator cover and gained access to the heater. Heater tested open. Ordering defrost heater W11546981 to return and complete the repair. Returning with all parts ; ordrng 1 W11546981 (Defrost Heater)
We serviced a
AMANA REFRIGERATOR
Model sr22cg-p73900-3WC
Near Austin, TX 78753
Matthew
Job Details: 11/18/2021
Arrived onsite for refrigerator not cooling. Upon arrival tested unit. Unit is not completely hot in the box. Compressor is running and does have frost pattern. Found that evaporator fan motor assembly is not functioning.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 11/18/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel not responding, I removed and replaced the control panel and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78750
David S
Job Details: 11/18/2021
Arrived on site for dishwasher not washing. I inspected the unit and work area I found fault codes F4e3 wash motor fault f2e2 UI not responsive. I put the unit through a diagnostics cycle and found the motor not working. The motor is getting is voltage. I also found the top rack adjusters broken. I am ordering the adjuster kit and sump and motor to repair the unit. The office will reschedule when we have eta on the parts. ; ordrng 1 W11087376 (Sump and motor) and 1 W10712395 (Adjuster kit)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78737
Jacob
Job Details: 11/18/2021
"Arrived onsite to replace parts. When replacing the tub assembly. Noticed that the 4 inch hole in the back of the unit was not covered like the original. Called tech line.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78750
David S
Job Details: 11/18/2021
Arrived on site for dishwasher not starting. I inspected the unit and work area. I put the unit into diagnostics and found it nor recognizing* the door is closed. I tested the latch and found it good. I spoke to the customer about needing the control.I installed the new control and tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Georgetown, TX 78628
Lou
Job Details: 11/18/2021
"Arrived on site to inspect washer tripping the breaker. Upon further inspection, I found the breaker to be a GFCI breaker. I placed the unit in diagnostics showing error codes F7E0 & F0E3. Cleared the codes and continued with testing. The unit operated as designed. Following the tech sheet for the error codes, I tested the unit at the control and the unit is getting good voltage. Performed the Encoder Test and it passed. I tilted the unit back and found gearcase oil on the rotor, drain pump and all four side panels. I advised the customer of my findings and advised that due to the gearcase oil being on the motor connections and drain pump connections, this could be the reason that the breaker is tripping. I recommended not using the unit due to potential water leaks. No water leaks observed during service, job completed."
We serviced a
FRIGIDAIRE MICROWAVE
Model JVM3160DF3WW
Near Kyle, TX 78640
Leonardo
Job Details: 11/18/2021
"Arrived onsite for unit with nothing turning on. Tested unit and found bad middle door switch, and blown fuse. Need to replace middle door switch and fuse. Replaced middle door switch and fuse. Tested unit by heating water for 1 minute. Unit heated correctly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Buda, TX 78610
Jacob
Job Details: 11/18/2021
"Arrived onsite to replace the sump and motor. Replaced the part. Tested the unit. Unit did fill and wash, but noticed that the unit was leaking at the heating element bed the nuts to tighten down the heating element were missing. Ordered parts. Rescheduled with customer ; ordrng 2 W11538351 (Element nut)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leander, TX 78641
David S
Job Details: 11/18/2021
Arrived on site for freezer frosting over the light switch. I Inspected the unit and work area. I found the gasket sealing along the fridge. I inspected the inner liner of the door and found it separating from the outer door. I am ordering a new freezer door to complete the repair. The office will reschedule when we have an eta on the parts.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78745
Scott
Job Details: 11/18/2021
"Arrived on site for washer making loud noise during wash and spin . Found oil leaking from gearcase , pulley falling off motor . Will also need belt and agitator due to damage . Replaced Gearcase Cam , belt, agitator, motor. Ran calibration and diagnostics wash. All checked out normal. No water leaks detected in time of service, job complete"
We serviced a
LG DRYER
Model DLEX5170W
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/18/2021
"Arrived on site for dryer not heating. Inspected unit and work area. Verified failure and measured voltage to unit and found 240 volts. Disassembled unit and measured resistance on fuses and element. Found failed element. Removed failed heater and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW8800YC0
Near Austin, TX 78726
David Z
Job Details: 11/18/2021
"Arrived on site to diagnose washer that is making loud noise while running. Hand turned basket and could feel bearing rubbing causing excessive noise. Confirmed I was able to remove washplate.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/18/2021
"Arrived on site and inspected dryer and found loose connection at cut off, after securing connector dryer is not heating properly observed it reach 180?, airflow meter is also showing good.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508ESS2
Near Austin, TX 78703
Luis
Job Details: 11/18/2021
"Arrived on site for thin to no ice. Ran diagnostics weak water flow with filter removed,disconnected line to valve,found weak water flow to the ice machine. Customer will need to have the external filters replaced.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS00
Near Wimberley, TX 78676
Robert
Job Details: 11/18/2021
Arrived on call for complaint of temperature warm. Checked air flow and found the evaporator fan not working. Replace fan and test. Fan still not working replace control and fan now working properly.
We serviced a
KITCHENAID MICROWAVE
Model WML55011HS06
Near Austin, TX 78736
Jacob
Job Details: 11/18/2021
Arrived onsite for the ring under the plate being broke. Customer showed me the ring and it was broken. Replaced the ring. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78736
Jacob
Job Details: 11/18/2021
"Arrived onsite for the right door making noise when closing it. Customer showed me the door and heard kind of a loud pop. Pulled the door off and noticed that the grease was missing on the closer at the bottom. Put more grease on the closer at the bottom and the noise went away. No noises at this time.
We serviced a
GE WASHER
Model GTW465ASN1WW
Near Del Valle, TX 78617
Matthew
Job Details: 11/18/2021
"Arrived onsite for washer leaking after repair. Upon arrival customer had already soaked up and dried water. Customer stated water seemed to be coming from underneath unit. Small trail of water led to dining area, took pics in SD. Now that area was dry, had to isolate leak. Removed panel and carefully tested. As unit called for washer the valves would energize but then the valve would begin to leak from the center near the thermistor. Will need to re order the valve and replace. Left unit unplugged and water supply off for safety. Instructed customer not to use until repair can be made. Office to reschedule ; ordrng 1 WH13X26535 (Water valve)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW2
Near Georgetown, TX 78626
Jonathan S
Job Details: 11/18/2021
"Arrived on site for washer not powering on. Inspected unit and work area. Found at top right of UI has a crack. Gained actor control and found power indicator flashing. Performed diagnostics mode and found error code F6-E2. Unit would not activate in further test. Will need to replace UI and continue to test. Removed failed UI and installed new. Assembled unit and performed diagnostics mode. Ran automatic test DTC and found all components operating. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS00
Near Austin, TX 78704
Luis
Job Details: 11/18/2021
"Arrived on site for no ice. Ran diagnostics water valve not powering on,no voltage to valve diagnosed a defective sensor that is in the recirculating pump. Replaced pump,ran diagnostics all test passed."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FW0
Near Georgetown, TX 78628
Jonathan S
Job Details: 11/18/2021
Arrived on site for dryer making intermittent high pitched noise. Tested operation to verify failure. No abnormal sound was made. Disassembled unit and found idler pulley not turning. Tested guide wheels and found 2 out of 4 had failed. Removed all 4 guide wheels and installed new with pulley. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78749
Jacob
Job Details: 11/18/2021
"Arrived onsite for unit making a noise but wont spin the clothes. Checked under the unit and spun the tub underneath from the cam and the gear case not gripping to spin correctly. Tried to remove the wash plate but the bolt was seized. Need to do a re build on the washer. Ordered all parts. Needs authorization, request 2HR upon return. Office to reschedule ; ordrng 1 W10752719 (Basket) and 6 WP8533953 (Screw)s and 1 W10528947 (Hub) and 1 W11219115 (Tub) and 1 W10752187 (Screw) and 1 WP8533928 (Screw) and 1 WPW10215093 (Filter) and 1 Request (2hr)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pflugerville, TX 78660
Wesley
Job Details: 11/18/2021
Arrived onsite for not heating in the oven and found the valve relay shorted open. Replaced dsi board. Tested unit. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Driftwood, TX 78619
Kevin
Job Details: 11/18/2021
arrived on site and inspected washer and found standing water in tub, set washer into a diagnostic cycle and attempted to run drain pump and it does not respond. Washer and dryer are lifted up on a cabinet pedestal. Took one picture. Tilted washer back and found a broken wire on the harness connector to the drain pump, took one picture. Repaired wire and washer will now drain properly. Ran a diagnostic cycled and everything passes, job complete"
We serviced a
WHIRLPOOL RANGE
Model SF385PEGQ
Near Spicewood, TX 78669
Brandon
Job Details: 11/18/2021
"Arrived on site for customer complaint of unit not heating properly, found failed bake ignitor, I replaced ignitor, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/18/2021
"Arrived on site to install previously diagnosed parts. Ran diagnostics and spin. Could hear bearings making a slight noise. Customer stated it gets much louder. Gained access to the splutch. Removed splutch wheel and found heavy grease/oil inside. Took photo for quick pics. Removed belt, gear case, motor, cam and hub and installed new belt, gear case, motor, cam and hub. Ran calibration and then fast agitation and high speed spin. Washer no longer makes any noises. Job completed."
We serviced a
WHIRLPOOL DRYER
Model MEDB765FC0
Near Kyle, TX 78640
Robert
Job Details: 11/18/2021
Arrived on call for complaint of noise. Found the tension wheel causing noise. Replaced wheel from repair kit. These dryer and noise level normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Wimberley, TX 78676
Robert
Job Details: 11/18/2021
Arrived on call for complaint of warm temperature in freezer and noise. Found the customer defrost the freezer so noise is gone. Will need to replace harness with sensor in freezer.. ; ordrng 1 W11396530 (Harness) and 1 Heater
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78744
Scott
Job Details: 11/18/2021
"Arrived on service for washer not draining. Manually drained unit, removed drain pump and found debris stuck in pump. Replaced drain pump. Ran calibration and all checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW04
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/18/2021
"Arrived on site for The gasket around the door not sealing properly and creating frost inside freezer. Found top of freezer door has a downward bow in it making the top section of the gasket unable to give a good seal and creating frost at the top interior section of freezer. Ordering a new freezer door (W10746783) and returning with new gasket just in case new door doesnt already have a gasket in it. Freezer is cooling as designed, but will return with all parts. ; ordrng 1 W10746783 (White freezer door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Austin, TX 78759
David Z
Job Details: 11/18/2021
"Arrived on site to follow up on dishwasher that was still not fully running spray arms. Used borescope and watched valve, and found valve barely filling. Replaced inlet valve and retested. Verified unit running as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/18/2021
"Arrived on site to test unit for tripping outlet. Ran diagnostics as designed and highest amp draw from unit on L1 was 8.2amps hen heater engaged, but didnt trip outlet. Ran unit on 1hr wash with heat dry. Tripped outlet when wash motor and heater engaged, amp draw was 3.9amps. Spoke with tech line was advised to have gfci outlet swapped for standard outlet. No leaks detected. Job complete.SR#7732230493"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/18/2021
Arrived onsite for bottom oven not heating to 350. Customer said that it was the top oven that was not heating to 350. Tested both ovens at 350 and and got to 360 within range. Instructed customer how to calibrate the temperatures. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Taylor, TX 76574
Jimmy J.
Job Details: 11/18/2021
Arrived on site to install previously diagnosed parts. Found customer had a new outlet installed behind the dishwasher. Removed hard wire from junction box and installed new power cord. Removed faulty control and installed new control. Powered on dishwasher and no error codes came on. Ran through full diagnostics and all cycles completed. Drain pump drained and heating element came on. No leaks detected.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FVSS2
Near Austin, TX 78731
Taylor M
Job Details: 11/18/2021
"Arrived on site to diagnose dishwasher not heating properly during the cycle, upon arrival I gained access to the unit and put it into service diagnostics, I found fault code f8e3 for water too cold during cycle, I put the unit through a diagnostics cycle and found that the unit is operating properly as designed and that the element is heating properly with minimal powder deposits baked onto the component. I informed the customer that rinse aid is necessary for each cycle and proper techniques for the best outcome each cycle as well as proper use and care
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Austin, TX 78702
Scott
Job Details: 11/18/2021
Arrived on site for no heat dryer . Ran diagnostics and found igniter has failed . Replaced igniter . Tested unit and dryer is heating properly . No gas leaks detected at time of service. Job complete