Service History 199

We serviced a
LG DRYER
Model DLGX5171W
Near Driftwood, TX 78619
Brandon
Job Details: 06/21/2021
"Arrived on site for customer complaint of unit not drying properly, found unit worked great when vent hose was removed from unit, cycling temperatures at 200 degrees and 115 degrees. I showed customer the temperature readings, also showed her where the vent was visibly clogged at the roof. Instructed customer to have vent cleaned
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Tommy
Job Details: 06/21/2021
Arrived onsite for refrigerator fc filling with ice on base and flooding onto floor. Upon arrival found unit drain tub clogged. Cleared and cleaned condenser coils.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78702
Jacob
Job Details: 06/21/2021
Arrived onsite for unit not making ice. Tested ice maker. Water would not fill. The ice maker motor was working. When pulling the unit out to further investigate. Found that the line for the ice maker was kinked. Un kinked the line. Tested unit. Ice maker filling once again. No issues at this time. Job complete. customer has no email.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5RHEXNL03
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/21/2021
"Arrived on site to replace condenser motor and water reservoir from previous diagnosis. Verified parts were needed. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID MICROWAVE
Model KEMS308SSS04
Near Austin, TX 78731
David Z
Job Details: 06/21/2021
"Arrived on site to diagnose microwave that was intermittently not heating. Performed diagnosis on unit. Found mag had a cracked magnet, and inverter was scorched on the bottom. Replaced mag and inverter and retested. Found all is now working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18TNZS0
Near Austin, TX 78746
Kevin
Job Details: 06/21/2021
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Jarrell, TX 76537
Jonathan S
Job Details: 06/21/2021
Arrived on site for garage compactor stuck in down position. Inspected unit and work area. Removed unit and inspected gears and pulley. Found nothing broken. Removed top and powered unit on. Tested operation and found working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Belton, TX 76513
Al
Job Details: 06/21/2021
"Arrived on site and inspected Kitchenaid French Bella refrigerator not cooling.Accessed the ant compressor and found the compressor was burning hot to the touch and hadnt been unplugged since the failure.The temperatures in both compartments was 80 degrees.The unit condenser fan motor wasnt working. Called office and spoke PR who advised me this was a Sealed System issue and I needed to order the required parts for the job.Ordering also RESEARCH for any additional parts needed. Needs more work. Office to schedule return services.; ordrng 1 W11167902 (FF EVAP COVER ASSY) and 1 W11109499 (DRIER, NO DYE-FILTER) and 1 W11025999 (COMPRESSOR) and 1 W11548259 (Condenser) and 1 W10865727 (3 way valve) and 1 AUTHO (Sealed system tech, 2 hours,) and 1 RESEARCH (For any additional sealed system parts needed for this model.)"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Waco, TX 76704
Jonathan M
Job Details: 06/21/2021
"Arrived on site for a dryer that still is having an issue with the door popping open after you close the door. Inspected unit and work area. The customer has been using a washcloth to help the door closed and remain shut and found the catch partially broken. Replaced the catch and tested the unit. Unit still was popping open. Checked all the screws on the outer door and all the screws were tight. I called whirlpool tech line and spoke to Andrew SR# 7731051282. He advised that based on the prior repairs, he would replace the outer door and both hinges because that would effectively be the last few things that could cause this issue. He also advised that since the inner door worked for about a month, it would seemingly be that the screws are not catching on the outer door properly. Ordering parts and the office will need to contact the customer to reschedule due to a PSP item. ; ordrng 1 W11236403 (door) and 1 W11371722 (HINGE RIGHT) and 1 W11376139 (HINGE LEFT)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78734
Robert
Job Details: 06/21/2021
Arrived on job for complaints of right door not closing properly. Found the top hinge and spring stop befor finishing closing so door doesn?t close completely. Also getting a clicking noise and movement in the closing swing. Ordered hinge parts. ; ordrng 1 W11218690 (hinge-door) and 1 W11474472 (SCREW ) and 1 WP2307857 (extension) and 1 WPW10485980 (hinge-door)
We serviced a
JENN-AIR OVEN
Model JJW2430DP01
Near Austin, TX 78705
Leonardo
Job Details: 06/21/2021
Arrived on site to test unit for unit giving shorted keypad error. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Austin, TX 78704
Leonardo
Job Details: 06/21/2021
We serviced a
KITCHENAID OVEN
Model KEBC208KSS02
Near Georgetown, TX 78626
Tommy
Job Details: 06/21/2021
Arrived onsite for oven not heating. Upon arrival found unit was not put on flat service was put on 2 by 4s likely causing air pocket to take TODs out.
We serviced a
KENMORE DISHWASHER
Model 665.14815N612
Near Georgetown, TX 78628
Leonardo
Job Details: 06/21/2021
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78758
Wesley
Job Details: 06/21/2021
Arrived onsite and replaced broken door switch.Unit is now operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 06/21/2021
Arrived on site to test unit for surface rust. Contacted whirlpool and advised consumer to contact customer service. Job complete.??????SR#7731047746
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS0
Near New Braunfels, TX 78132
Andrew
Job Details: 06/21/2021
Arrived on site to test unit for rust on buttons and exposed stainless surface. Contacted whirlpool and advised customer to contact customer service. Job complete.??????SR#7731047668
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Buda, TX 78610
Kevin
Job Details: 06/21/2021
"Arrived on site and inspected dryer and found plastic drum bearing is loose and causing dryer to thump. Disassembled dryer and reset bearing into drum and it is operating properly. Discussed correct airflow and drying expectations, Job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model JIM158XYRS0
Near Leander, TX 78641
Kayman
Job Details: 06/21/2021
Arrived onsite for ice maker not producing ice. Upon inspection I found the unit would just fill until time out and then start to recirculate to the evaporator. I confirmed voltage to both pumps in manual diagnostics. I found drain pump sounds very weak and water is barely trickling out. I noticed the drain pump would leak when the recirculating pump is engaged. I removed the pump and could not see any cracks I re installed the pump and it seemed to no longer be dripping. The unit keeps filling until overflow indicating a failed water level sensor. I can also see blue corrosion on the connector so I am ordering a drain pump WL sensor and harness to complete the repair but will return with a few other parts to have on hand JIC. ; ordrng 1 WPW10485955 (Harness) and 1 WPW10485962 (Sensor) and 1 WPW10489125 (Pump)
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS2
Near Austin, TX 78732
Robert
Job Details: 06/21/2021
Arrived on job for complaints of no turn table motion. Found the shaft of the motor broken off inside of support. Will need support and motor to complete. ; ordrng 1 WP8205151 (support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model IK8RXDGMXS01
Near Spring Branch, TX 78070
Andrew
Job Details: 06/21/2021
"Arrived on site to test unit for not cooling. Found evap motor and condenser motor working but compressor not running. Replaced start device, tested unit, unit works good. Frost pattern started forming. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB00
Near Hutto, TX 78634
Wesley
Job Details: 06/21/2021
Arrived onsite and replaced ice bin. All checks good. Unit is now operating as designed.
We serviced a
GE REFRIGERATOR
Model CFE29TSDCSS
Near Spring Branch, TX 78070
Andrew
Job Details: 06/21/2021
"Arrived on site to test unit for RC not cooling found FC temp was correct. Found evap motor in refrigerator not engaging. Verified proper voltage. Also found drain line in RC was clogged with ice. Cleared line and replaced fan motor. Tested unit, unit works good. No leaks detected.
We serviced a
UNKNOWN REFRIGERATOR
Model KBFS20ECMS00
Near Austin, TX 78748
Kevin
Job Details: 06/21/2021
"Arrived on site and inspected refrigerator and found freezer temperature is 5 degrees took picture, Display is showing fresh food temperature at 29? and freezer temperature at -3 , spoke with techline and checked thermistor values at control board and they are both good for each section. Techline recommended leaving refrigerator unplugged for a minute and after reconnecting to power display is now showing correct temperatures. No further repair is required at this time, job complete. 7731048697"
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near New Braunfels, TX 78132
Noah D
Job Details: 06/21/2021
"Arrived on site to inspect unit for not starting cycles or spinning, upon inspection found the unit was trying to lock with no success. Replaced latch and tested. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVQ2
Near Georgetown, TX 78628
Tommy
Job Details: 06/21/2021
Arrived onsite for dishwasher making loud sound. Upon arrival found unit motor struggling and grinding still pushing but struggling harshly. Ordering sump and motor.; ordrng 1 W10806701 (Sump and motor)
We serviced a
KITCHENAID RANGE
Model KSEB900ESS3
Near Austin, TX 78703
Leonardo
Job Details: 06/21/2021
Arrived on site to test unit for damaged cooktop. Replaced cooktop test unit and unit test good found damaged on panel from removing console. Ordering new console office to reschedule. ; ordrng 1 W10920246 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/21/2021
"Arrived on for refrigerator having slow ice production. Measured temperature in ice hosing at 17.5?. Measured temperature in FC at 9.9?. Performed diagnostics mode and tested ice maker emitter, ice fan and ice box thermistor. Found all working. Ran harvest cycle and found ice dumped. Found all working as designed. Informed customer on ice production. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Kempner, TX 76539
Tyler
Job Details: 06/21/2021
(CS) Arrived on site for washer giving f9e1 long/no drain. Was able to confirm error code in diagnostics. Upon inspection of drain pump found bearings had gone bad. Was able to drain out remaining water and install new drain pump. Reassembled and tested unit. Found unit no longer had error code and completely drains water. No leaks during or after repairs. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Austin, TX 78744
Kevin
Job Details: 06/21/2021
"Arrived on site and inspected refrigerator and found freezer led is out and ceiling LEDs are out. Uninstalled freezer led and reset connection and it is working again.
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Harker Heights, TX 76548
Al
Job Details: 06/21/2021
Arrived on site and installed previously ordered parts. R&R the shocks and unit tested as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Fort Hood, TX 76544
Al
Job Details: 06/21/2021
Arrived back on site to install previously ordered Latch. Removed and replaced it and found the units main control has been affected by people continuously pulling on the lid before the cycle completes causing the disconnect with the lid lock and the control. This issue has happened more than once with this unit which has not only broken the lid latch but the main control. ; ordrng 1 W11158149 (CNTRL-ELEC)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5LHEXTD00
Near Kempner, TX 76539
Tyler
Job Details: 06/21/2021
(CS) Arrived on site for refrigerator not dispensing ice. Upon arrival inspected auger motor and yoke found no issues. Upon further inspection found that the dispenser flap had been previously replaced prior to our diagnosis but was not installed properly causing metal shaft to bend and not activate dispenser switch. I was then able to install a new dispenser door kit reassembled and tested and found unit now dispensing ice as designed. Call complete.
We serviced a
GE COOKTOP
Model JP356BM3BB
Near Killeen, TX 76549
Tyler
Job Details: 06/21/2021
"(CS) Arrived on-site for cooktop not allowing front right burner to turn all the way on. Upon arrival disassembled and inspected cooktop. Found the front right infinite switch shorted out. This was caused by the burner itself having a short, burning the wire around it. Restored power through infinite switch
We serviced a
AMANA WASHER
Model NTW5205TQ0
Near Belton, TX 76513
Al
Job Details: 06/21/2021
Arrived on site and inspected washer not working.Checked the voltage at the wall and outlet checked out ok.Lifted the lid and found water that had been sitting inside the tub for a while.Found the lid switch was faulty causing the malfunction.Removed and replaced the the lid switch and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Killeen, TX 76549
Tyler
Job Details: 06/21/2021
"(CS) Arrived on site for washer not starting and noisy spin. Upon arrival confirmed F5E2 lid lock fault code. Upon further testing found old lidlock was broken, but after testing new lid lock found control was not detecting when it was locking. Also found gearcase making a grinding noise in tub when it was spinning and found gearcase leaking oil under unit.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Harker Heights, TX 76548
Al
Job Details: 06/21/2021
"Arrived on site and inspected newly purchased washer banging.Ran diagnostics and found no errors, but did find the unit wasnt leveled possibly causing the banging noise.I leveled the unit and even allowed the customer to watch a quick load and unit now functioning properly without any issues.JOB COMPLETE"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Woodway, TX 76712
Jonathan M
Job Details: 06/21/2021
"Arrived onsite for a dryer that?s not finishing cycles. Inspected unit and work area. The customer advised that the unit does heat and does complete cycles but on her delicate cycle, it doesn?t dry all the way causing her to have to hang dry her delicate. Ran the unit through diagnostics and the unit ran as designed. Checked voltage and found proper voltage going to the unit. I went through user care guide and found that the delicate cycle generally leaves clothes damp when it finishes sending off the damp dry signal. The unit is supposed to somewhat air dry the rest of the way through the wrinkle control and found another way to dry better. Went through user guide and the unit is now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Woodway, TX 76712
Jonathan M
Job Details: 06/21/2021
Arrived on site for a washing machine that?s leaking water. Inspected unit and work area. We?re on the unit through diagnostics and could not get the unit to drip. Removed front cover and found the bellow torn in the upper left hand corner. Replaced Bellow and test of the unit. The unit began running as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS2
Near Waco, TX 76710
Jonathan M
Job Details: 06/21/2021
Right on site for an ice machine that?s not making very much ice and is making slim pieces of ice. Inspected unit and work area. Confirmed customers complaint and ran the unit through a diagnostic cycle. Found the water valve barely pulling any water in causing the recirculation pump to barely be cycling water. Replaced water valve and tested unit. Unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS03
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/19/2021
"Arrived on site for refrigerator not cooling in FC. Inspected unit and work area. Gained access to condenser fan and found running. Gained access to evaporator and found restriction in sealed system. Found condenser dirty and need to be cleaned. Condenser fan also to did not seem to be at correct speed. Will need to replace compressor, filter dryer and condenser fan. Will need to clean condenser.. ; ordrng 1 876765 (TUBE KIT) and 1 W10841139 (COMPRESSOR ) and 1 WP978025 (ACCESS VALVE ) and 1 WPW10143759 (UV DRIER)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
Kayman
Job Details: 06/19/2021
Arrived onsite for microwave building moisture inside the unit while not in use. Upon inspection I found the damper damaged and no opening. The customer stated they used the vent hood the night before and the next morning there was moisture. I replaced the damper and explained that when it does not open all the way the the heat from the range had nowhere to escape. I tested the unit And it is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Round Rock, TX 78664
Kayman
Job Details: 06/19/2021
"Arrived onsite for refrigerator not cooling with a suspected sealed system issue. Upon arrival I found both compartments at room temp. I found the compressor running and the customer stated that it has been running in this state for weeks. I am ordering the Evaporator compressor, drier and coupler for the repair and submitting for authorization from the management company before proceeding.. ; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 W10843121 (Drier) and 1 W10913906 (Coupler)"
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Austin, TX 78737
Robert
Job Details: 06/19/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL RANGE
Model GY396LXPS00
Near Austin, TX 78759
Scott
Job Details: 06/19/2021
Arrived on site for door handle not connected on left side . Found screws had backed out and handle in decent condition. Tightened all handle screw . Fix handle issue .
We serviced a
LG WASHER
Model WT4870CW
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/19/2021
"Arrived on site for washer having UE error and water not shutting off . Inspected unit and work area. Performed diagnostics mode and disassembled top. Found back left suspension rod damaged and would need to replace all 4. Will need to replace inlet valve to correct water failure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS25EWMS10
Near Austin, TX 78746
Luis
Job Details: 06/19/2021
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Leander, TX 78641
Justin
Job Details: 06/19/2021
Arrived on site for a dryer with a burning smell. I removed the top and front of the unit and found a significant amount of burnt lint in the inside of the unit. I removed the tub and used my dry vac to remove all of the lint. I then gained access to the back of the unit and removed the lint from the venting components as well. Once I reassembled the parts I tested the unit. I found the unit had poor air flow and advised the customer of my finding. Otherwise the unit was working as designed and the smell was no longer present. I I advised them to possibly reach out and have the ducts at their wall cleaned. I informed the customer that with clogged vents at the wall this could happen again and it is a safety issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Liberty Hill, TX 78642
Justin
Job Details: 06/19/2021
"Arrived on site for a refrigerator with no cool. Upon further inspection I found RC and FC warm. I gained access to the back of the unit and found voltage at the wall good. I also found the start device getting 120V. The compressor was running lightly and getting extremely hot to the touch. I found the condenser fan running as well. I gained access to the evaporator and found the evap fan working, thermistors reading good, and harness in good shape. However, I found a major crimp and bend in the evaporator cap tube side. The unit will be needing a SS repair. I am ordering a lok ring kit, compressor, evaporator, service tap, and UV drier. Pic of crimp in SD-quickpic. Office to reschedule for a two hour job and with a SS tech. ; ordrng 1 W11256565 (Evap) and 1 W11209866 (Compressor) and 1 WPW10143759 (UV Drier) and 1 W11506635 (Access Valve) and 1 LookRingKit (Look Ring Kit) and 1 CNote (2 Hour Job)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Kyle, TX 78640
Robert
Job Details: 06/19/2021
Arrived on job for complaints of door falling. Found both friction pads gone. Replaced pads on both sides and test. No leaks detected at time of service
We serviced a
KENMORE WASHER
Model 110.2613241
Near Buda, TX 78610
Robert
Job Details: 06/19/2021
Arrived on job for complaints of rust wanting top replacement. After replacement test operation.
We serviced a
LG DRYER
Model DLE7300WE
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/19/2021
"Arrived on site for dryer having error NP. Customer stated that he had electrician come last night and correct the issue, bad connection in outlet. Offered to test unit out and customer stated that it is working good.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE04
Near Austin, TX 78704
Luis
Job Details: 06/19/2021
"Arrived on site for unit not freezing. Found ice ball on inlet of evaporator,replaced evaporator and installed a uv drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. ; used 1 W11401417 (Coupler) from stock"
We serviced a
GE MICROWAVE
Model JVM3160DF4WW
Near Kyle, TX 78640
Robert
Job Details: 06/19/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. Microwave heating normally.
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78703
Luis
Job Details: 06/19/2021
"Arrived on site for too much ice and door issues. Found screw not inserted to bottom left side fresh food door hinge to cabinet,found screw installed screw from hinge to cabinet tested door operation good. Extension to shut off arm disconnected,installed extension to shut off arm on icemaker."
We serviced a
JENN-AIR OVEN
Model JJW2430DP01
Near Austin, TX 78751
Scott
Job Details: 06/19/2021
Arrived on site for wall oven displaying key pad error code . Couldnt enter diagnostics even after power reset . Replaced UI key pad . All checked normal. No other issues found . Preheat was normal. Job complete
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Austin, TX 78751
Scott
Job Details: 06/19/2021
Arrived on site for drain error code . Reran diagnostics. Only errro code was long drain . Water was taking longer then normal to drain in diagnostics. Replaced drain pump . Reran diagnostics all checked normal. No water leaks detected at time of service.
We serviced a
ROPER WASHER
Model RAX7245KQ0
Near Kyle, TX 78640
Robert
Job Details: 06/19/2021
Arrived on job to replace previously diagnosed part. After replacement test operation agitator working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Manor, TX 78653
Matthew
Job Details: 06/19/2021
Arrived onsite for refrigerator and freezer interior light issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Jonathan S
Job Details: 06/19/2021
"Arrived on site for dishwasher not powering on. Inspected unit and work area. Verified failure. Traced voltage from outlet to junction box. Found bad connection on L1 in junction box. Corrected connection and powered unit on. Performed diagnostics mode and ran test cycle. All tested good, no water leaks detected during service."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Leander, TX 78641
Justin
Job Details: 06/19/2021
"Arrived on site for a dryer making a loud noise. Upon arrival the customer stated it sounded as if a coin was stuck in it. I ran the unit for over 5 minutes and could not replicate the noise. I heard no abnormal noise during the run time. I gained access to the blower housing to make sure nothing was stuck in it, and I found it clear. I tested the unit again and still heard no abnormal noise. I advised the customer of my findings. I also found the customer had a long vent tube and was crimped upon arrival. I advised the customer on how this could affect airflow and heat. I found the unit to be as designed.
We serviced a
ELECTROLUX OVEN
Model PLCF489CCB
Near Austin, TX 78723
Matthew
Job Details: 06/19/2021
Arrived onsite for bake element not functioning. Upon inspection found element testing within range. Did find control not sending proper voltage to bake element. Recorded 30 vac to element. Tested broil and recorded 244 vac. Could also hear control clicking when trying to initiate bake cycle.
We serviced a
AMANA REFRIGERATOR
Model ARS2661BS
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/19/2021
"Arrived on site for refrigerator not cooling. Found unit pulled out on arrival. Powered unit on and found Compressor turning on and shutting off. Removed starting device and installed new. Measured compressor electrical windings and found within range. Removed starting device and installed new. Powered unit on and found same failure occurring. Found compressor having mechanical failure. Would need to replace compressor to repair
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ7
Near Liberty Hill, TX 78642
Justin
Job Details: 06/19/2021
"Arrived on site for a MW sparking on the inside. Upon further inspection I found the interior paint had no chipping or discoloration. I tested the unit with a microwaveable cup of water and could not recreate the sparking. Due to being a new build I called the builder and left him a voicemail. I advised him I could not recreate it, and that if they tested it again they needed to use a MW friendly cup with water.Unit is working as designed at the time of service. Call complete."
We serviced a
MAYTAG WASHER
Model PAV2300AWW
Near Round Rock, TX 78681
Kayman
Job Details: 06/19/2021
Arrived onsite for washer banging around during wash. Upon inspection I found all springs in tact and seemingly in good condition. ; ordrng 1 35-6615 (Transmission) and 1 12002213 (Bearing kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78732
Luis
Job Details: 06/19/2021
Arrived on site for noise complaint. Ran diagnostics diagnosed loud noise from damper control replaced defective damper control ran diagnostics noise no longer present on damper control
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
Justin
Job Details: 06/19/2021
"Arrived on site for a refrigerator not turning on. Upon arrival the customer stated they had a power outage the day before for a few hours. Upon further inspection I found the unit not responding at all. I gained access to the back of the unit and found good voltage at the wall. I then checked voltage at the control P1-1 to P1-2 and found 120VAC. I found no voltage going to any other component though. This indicated a bad control. I quoted the customer for the control and replaced it. The unit still did not turn on. I then isolated the LED control board by unplugging the unit and removing it from the HV control. The unit then started up. This indicates a faulty HV control and LED board Ordering the LED board and returning with all other parts. (I removed the new control, so the control will be returned as unused to be brought back).
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Austin, TX 78723
Matthew
Job Details: 06/19/2021
Arrived onsite to replace previously diagnosed parts. Replaced strike. Tested unit and unit is functioning properly. Latch is engaging. Job complete
We serviced a
GE DISHWASHER
Model DDT595SSJ0SS
Near Buda, TX 78610
Robert
Job Details: 06/19/2021
Arrived on job for complaints of not working. Found the door switch not showing door closing. Replaced latch. After replacement test operation washer still not allowing water to enter. Replaced main control and the dishwasher now working properly.
We serviced a
MAYTAG DRYER
Model PYE2300AYW
Near Georgetown, TX 78633
Jonathan S
Job Details: 06/19/2021
"Arrived on site for dryer not turn drum. Inspected unit and work area. Verified failure. Disassembled unit and found broken belt and lint buildup. Removed lint buildup and installed new belt. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78628
Kayman
Job Details: 06/19/2021
Arrived onsite for range with no bake function. Upon inspection I found the ignitor would draw amps then quickly drop to zero. Customer states that previous company replaced the ignitor recently. I accessed the rear of the unit to test the control. I found 120 VAC would leave the control to the ignitor for about 2 secs then drop to zero indicating a bad relay on that control board. Office to R/S due to part availability.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Manor, TX 78653
Matthew
Job Details: 06/19/2021
"Arrived onsite for microwave door not closing or operating correctly. Upon inspection found door damaged which would need replacement. Also found potential frame damage due to bent hinges. Even with the door completely shut the door is not leveled. In this position not allowing the switches to make good contact and stopping heating. If the door is pushed and held up, unit will heat. Tech line will need to be contacted for recommendations on how to proceed. Took pics in SD. If tech line approves attempt recommend ordering door and returning with interlocks. Office to call tech line; saved tckt"
We serviced a
GE MICROWAVE
Model JE1860SH04
Near Cedar Park, TX 78613
Kayman
Job Details: 06/19/2021
Arrived onsite for microwave not heating. Upon inspection I found the unit would spin light and the blower would engage but no heat. I accessed the HV components and tested the mag capacitor and diode. I tested the magnetron and it showed less than 1 ohm. I found the capacitor and diode faulty.
We serviced a
GE MICROWAVE
Model JVM6175DF1BB
Near Georgetown, TX 78626
Kayman
Job Details: 06/19/2021
Arrived onsite for microwave with hat wont operate but does have power and interior light on. Upon inspection I found one of the interlock switches looks slightly burnt at the connector. I found one of the TOCs open but according to CS this is normal. I jumped that toc and was able to restore power to the display but I could not get any function to work and the fan was stuck on.. I found the display lit up but none of the buttons would press and there were no press tones.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV05
Near Leander, TX 78641
Justin
Job Details: 06/19/2021
Arrived on site for a refrigerator leaking from the valve area. I gained access to the valve and found it physically broken causing it to leak. I replaced the valve and then tested the unit. The valve is no longer leaking. I then tested the water at the dispenser and found it working as designed. No leaks observed by the end of the service. Call complete.
We serviced a
GE REFRIGERATOR
Model ZISB48DYB
Near Austin, TX 78737
Robert
Job Details: 06/19/2021
Arrived on job to replace previously diagnosed part. After replacement test operation and fan still not working. No voltage to fan checked evaporator fan switches and both good. Bypass the bi- metal switch and no power still. Spoke with CS and the harness is only other option. ; saved tckt
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
Justin
Job Details: 06/19/2021
Arrived on site for a cooktop with a gas leak. Upon arrival the customer said the builder had a plumber come out and they found the gas supply line cracked on the fitting. I used my leak detector and found a leak at the gas line connection to the regulator. I turned off the gas and removed the gas line. Upon further inspection I found the fitting actually chipped and cracked allowing the leak to occur. I found the unit itself as designed. Office to reschedule. ; ordrng 1 30-48KITRC (Gas Supply Line)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Austin, TX 78745
Luis
Job Details: 06/19/2021
"Arrived on site for no cool. Compressor and fans running,removed evaporator cover found frost build up only on inlet of evaporator diagnosed a leak in the system unit will need a new compressor,evaporator and filter drier.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXNL00
Near Austin, TX 78735
Luis
Job Details: 06/19/2021
"Arrived on site for no cool in fresh food section. No ice build up on cover or evaporator coil,found ice build up in return vent in fresh food section. Removed cover found liner has pulled away from insulation causing warm air to enter vent and block with ice
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Justin
Job Details: 06/19/2021
"Arrived on site for a dishwasher not washing. Upon arrival the customer stated the unit would fill and drain, but would not wash or dissolve the soap. Upon further inspection I found a partially dissolved pod at the bottom of the tub. I put the unit diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I then ran a test cycle and found the unit running as designed. I measured amp draw at the heater and found it working. I also found correct voltage at the control. This indicates a possible intermittent sump/motor failure or control failure. I unplugged the unit then replaced the sump/motor and the control. I then put the unit back into diagnostics and found it working as designed. I observed no leaks at the time of service.Unit working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS09
Near Austin, TX 78756
Scott
Job Details: 06/19/2021
Arrived on site . Replaced mag cap and diode . Ran heating . Unit is heating to WP specs . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/19/2021
"Arrived on site for washer not filling with cold water. Inspected unit and work area. Found previous water damage behind unit (see SD-QUICKPIC). Found drain pushed to far down standpipe. Had customer sign waiver for water damage. Corrected drain line and added a zip tie to drain line. Performed diagnostics mode and checked fault codes. Found fault code F0-E3 overload, F0-E4 spin limit by water temperature, F8-E1 long fill, F3-E2 inlet temperature and F2-E1 sticky key. Performed encoder test and found all key working. Performed manual test mode and found cold solenoid not opening. Found inlet valve getting 120 volts. Ran all other components. Found inlet valve at fault. Removed failed valve and installed new. Assembled unit and tested in automatic test mode. All tested good, no water leaks detected.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Andice, TX 78628
Jonathan S
Job Details: 06/18/2021
"Arrived on site for washer not spinning water out of clothes. Customer stated that the 3rd time they used it and would not go to spin. She stated that it was 2 sheet and a pillow case on bulky cycle. Performed diagnostics mode and checked fault codes. Found fault code F0-E5 off balance load. Performed automatic test cycle and found completed. Gained access to gearcase and actuator. Found no signs of abnormal wear and tear. Ran manual test cycle and found all components working. Leveled unit and tested on high spin. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Austin, TX 78739
Robert
Job Details: 06/18/2021
Arrived on job for complaints of noise from freezer door. Replaced cam and noise no longer there.
We serviced a
WHIRLPOOL VENTHOOD
Model WVW53UC6FS3
Near Austin, TX 78744
Leonardo
Job Details: 06/18/2021
Arrived on site to test unit for lights not working. Test unit and found right light bulbs wires cut. Will need to order new light bulb office to reschedule. ; ordrng 1 W11493395 (Led light)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Pflugerville, TX 78660
Wesley
Job Details: 06/18/2021
Arrived onsite and found unit had failed start device. Replaced start device. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Austin, TX 78751
Scott
Job Details: 06/18/2021
"Arrived on site , replaced panel door . No other issues found. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KFDC506JSS00
Near Canyon Lake, TX 78132
Andrew
Job Details: 06/18/2021
"Arrived on site to replace RF burner head and cap, replaced parts. Tested unit, unit works good. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78723
Scott
Job Details: 06/18/2021
Arrived on site . Replaced both dispenser paddles . Ran diagnostics all checked normal. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIO338HSS00
Near Austin, TX 78738
Robert
Job Details: 06/18/2021
Arrived on job for complaints of not cooling. Found loose connection at plug . Reconnected and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Kayman
Job Details: 06/18/2021
Arrived onsite for refrigerator making noise when you open the doors. Upon inspection I found the unit would creek and make a metal on metal noise when either door was opened. I found the noise to be coming from the condenser. I called techline to report. SR#7731039152. I found the unit to be resting in the grout joints of the tile floor causing the unit to sit un level. I pulled the unit out and the noise went away. I pushed it back into place and could not recreate the noise. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Georgetown, TX 78626
Jonathan S
Job Details: 06/18/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found heater burnt on ice maker and fused opened. Found interior lights flashing. Removed failed ice maker and wired new fuse. Cycled ice maker and monitored. Found ice maker working as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Harker Heights, TX 76548
Tyler
Job Details: 06/18/2021
"Arrived on site for washer making clicking noises and not completing any cycles. Upon arrival I was able to enter diagnostics and found an F7E6 error code indicating a motor fault. Upon further inspection of the unit I found the new style actuator had slipped off the cam assembly causing unit not to be able to adjust and leading to the control thinking there is a issue with the fault motor circuit. I was able to temporarily reattach the actuator in place allowing customer to use it until we could return with a new actuato
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM
Near Copperas Cove, TX 76522
Al
Job Details: 06/18/2021
"Arrived on site and inspected Kitchenaid French door refrigerator cooling issues.Confirmed the complaint and found there was a sticky blue substance and frayed wires inside the Left UI compartment.The issues were photographed and SW was called an notified of the situation.After unplugging the deli UI the top inside lights came on and the Door UI came back on. The water never dispensed, so Im ordering the dual valve left deli drawer with plug harness and will return with other parts.Office to schedule return services.Needs more work ; ordrng 1 WPW10394076 (VALVE) and 1 W10733259 (Cover Crisper Door with Gasket Left Door) and 1 W10852747 (User Interface Black) and 1 W10341329 (Dual water valve) and 1 WPW10675033 (CONTROL)"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Holland, TX 76534
Kayman
Job Details: 06/18/2021
Arrived onsite for dryer with burning smell. Upon arrival I confirmed correct voltage at the terminal block. I removed the drum and found a pile of dog food inside the element housing that was black and charred. I removed the dog food and any excessive lint that was built up. I reassembled the unit and tested. I am no getting any abnormal burnt smells at this time. Job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWP0
Near Kempner, TX 76539
Al
Job Details: 06/18/2021
Arrived back on site to install previously ordered pump and motor. Reassembled and unit tested as designed without any leaks.JOB COMPLETE
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNTS3
Near Belton, TX 76513
Kayman
Job Details: 06/18/2021
Arrived onsite for ice maker not producing ice. Upon inspection I found the recirculating pump would engage but no water would enter the reservoir. I accessed the wiring to the pump and found the connector corroded and wires broken for the water level sensor. I disconnected the connector and attempted to fill the reservoir. The valve engaged but no water passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near West, TX 76691
Jonathan M
Job Details: 06/18/2021
Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. The customer advised that whirlpool was supposed to be covering the repair but I did not see any parts and labor concession in there entitlement. I did inform the customer that we could postpone service if they wanted to get it covered by whirlpool. However the customer advised that they needed the unit fixed and would just proceed with repair. They did advise that the unit was making a clicking sound and was not cooling.Replaced starting device and the unit started working immediately. Unit began to cool and is working as designed. Call complete.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGHD2433KB1
Near Belton, TX 76513
Tyler
Job Details: 06/18/2021
Arrived on site for dishwasher still not operating correctly according to customer. Upon arrival tried entering diagnostics but found it no responsive. Upon further inspection I found temp sensor slowly starting to fail. Also found control is sometimes detecting water temp and other times it isnt. I replaced both sensor and control and ran every test I could on dishwasher found it fully functioning as designed with no leaks before during or after repairs. Also found water lvls were exactly filled to desired range and was circulating water through unit efficiently. Call complete
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Killeen, TX 76542
Al
Job Details: 06/18/2021
Arrived back on site to install previously ordered actuator.Removed and replaced it and unit tested as designed.JOB COMPLETE