Arrived on site to inspect OTR microwave fan noise. I inspected the fan and found something rubbing the blades. I removed the restriction and tested. The fan now sounds normal. The damper was bent. I removed and replaced the damper from truck stock(W10843943). The unit now operates as designed.

Arrived on site to test unit for grinding noise. Found rotor retention bolt was missing. Replaced slider as a precautionary and secured bolt with blue locktite. Unit working as designed. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I began to evacuate the system and found no refrigerant in the system. I isolated the exchanger and evaporator and heat loop and found no leaks. Using my black light, I searched for an6 signs of dye leaking from the evaporator and found nothing. I checked at the compressor area and found dye under the compressor and spray marks on the access valve. I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system. Pressures held good at -30/0. I installed 47g of R600 refrigerant and plugged the unit in and monitored the unit. I found a good frost pattern on the evaporator and the unit is beginning to cool. I recommended the customer monitor the unit for approximately 24 hours before placing items inside. No water connections to the unit/no leaks observed during service, job completed."

"Arrived onsite for unit not making ice again. Upon arrival checked temperature. Recorded 6 degrees before unit went into defrost. Ran Test 16 ice maker thermostat reads 32 degrees then 5 degrees. Ran Ice maker test 120, went from 01 to 04 then E2. Tried again and 1-4 did not complete full cycle then BF on display. Called tech line for assistance. Spoke to Bruce SR#7737625331. Tech determined the ice maker is bad. Reordering ice maker assembly. Office to reschedule ; ordrng 1 W11646196 (Ice maker)"

Arrived on site to inspect top load washer noise. I found the belt slipping and also damage to the cam. I removed and replaced the cam and belt and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site for refrigerator not cooling. Found refrigerator and freezer only slightly cooler than room temp fan is working. Removed back panel and confirmed condenser fan and compressor running. Pulls 0.46 amps. Removed evaporator cover. Confirmed no frost pattern. Will need sealed system repair. R134a with aluminum cap. 162.36 Auth code: 949C3J; ordrng 1 Lokring (Lokring) and 1 Nitrogen (Nitrogen) and 1 W11480426 (Compressor) and 1 W11480426 (Coupler) and 1 WPW10143759 (Drier) and 1 W11407409 (Evaporator)

Arrived on site to test unit for oven heating to fast. Test unit and found unit pre heated to 350? with in 15 minutes perfect time. Unit maintained average temp of. 356? when set at 350?. Unit test good job complete.

Arrived on site and replaced previously diagnosed lower oven TOD. Tested both top and bottom oven to 350 with no issues. Unit currently working as designed. Job complete.

"Arrived on site for making noise, upon arrival, ran diagnostics and there are no saved error codes. Ran a spin cycle and can hear squeaking from belt. Inspected belt and found worn and frayed. Need to replace belt. Replaced belt W11239857 from truck stock. Test unit and is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for gas leak. Applied bubble solution to connections and found no signs of leak. Customer stated smell happened when RF burner was in use. Was unable to replicate issue. Advised customer to ensure burner caps are always on properly to ensure even distribution of fuel. SR#7737425784

Arrived on site for washer needing previously diagnosed inner basket. Upon arrival reconfirmed failure and installed part. Found no leaks and unit working as designed call complete

"Arrived on site to test unit for front door glass broken. Found broken glass, went to replace front door glass and found we had the wrong model. We had wrong door. Ordering new front door office to reschedule ; ordrng 1 W11600222 (Front door glass)"

Arrived on site to test unit for unit not getting to pre heated temp. They reset the breaker and the unit works correctly. Will need to replace the control board and appliance manager. Also found door not closing correctly will need to order new left hinge and right hinge. Ordering new MPC board office to reschedule ; ordrng 1 W11394663 (Control board) and 1 W11568941 (Left hinge) and 1 W11568813 (Right hinge)

"Arrived onsite for a refrigerator that is not cooling upon arrival I found 58* in RC. 5*in fc. Upon further inspection I found water in the pantry ui. And the RC evap frozen over. I also found that the RC door gasket torn. I am ordering the drain pan it may be downed due to icing, damper due to icing the ice may have damaged it. Wire harness due to the RC fan not running, drain tube and adhesive to help seal up the drain hole from air seeping in at the back of the unit. I am also ordering the gasket as it is torn and leaking warm air in to the unit. And returning with all controls to replace the water found in the pantry Ui may have caused some damage to the other controls in the unit. I rescheduled the customer for 11/02/23 ; ordrng 1 W11457241 (PAN-DRIP) and 1 WPW10248595 (Damper) and 1 W11087438 (HARNS-WIRE) and 1 W10846057 (GASKET-FIP) and 1 W11661573 (Drain tube EXTENSION) and 1 W10841140 (ADHESIVE)"

Arrived onsite for dishwasher leaking. On inspection found drain hose had a leak in it. Installed new drain hose and tested the unit. No more leaks detected during service.

Arrived onsite for a washer the is leaking from the cold water inlet valve upon arrival I found this to be true I replaced the water valve/drawer. And tested the unit and found unit operating as designed. No leaks.

"Arrived on site to install previously ordered parts. Upon arrival, customer states that he does not need service and says everything has been fine since last visit"

Arrived on site for noise complaint. Per 1 customer sounds like a shotgun noise per husband tapping noise. Ran multiple test through diagnostics no odd noises from functioning parts. Advised customer to call customer service if set for a return visit follow service pointer W10266810

"Arrived on site for little and to no ice. Ran diagnostics weak to no water flow,removed filter better flow however still weak replaced the defective water valve,ran diagnostics good water flow. Customer will need to replace the filter"

"Arrived on site to test unit for water leak, customer stated that its not leaking but condensation is developing on the top of counter top, inspected and found that unit does have the insulation wrap, advised customer to buy a 1/4 inch insulation and glue it the bottom of the countertop so heat from the dishwasher will not heat up the countertop, unit is running as designed, no leaks detected job complete"

"Arrived on site for dryer tripping breaker. Upon arrival was only able to get unit to trip once and bulk/normal cycle. Ran unit on other cycles for over 40 minutes but couldnt replicate issue further, customer opted to see if issue reoccurs. Call complete"

"Arrived on site to test unit for no power, tested unit found unit is running but not heating, found shorted thermal cutoffs, replaced cutoffs W10900067 from truck stock, tested, unit is now running as designed, job complete"

Arrived on site for not operating. Upon arrival got error code F7-E2 variable speed wash motor failure . Replaced sump and motor and same issue. Ran normal operation and unit not filling. Replaced fill valve and there is no change. Replaced control and there is no change. Contacted service management. Recommend ordering harness as well aswith float switch and flow meter switch ( flow assembly). Office to reschedule ; ordrng 1 W11535094 (Inlet water assembly) and 1 W11545764 (Float switch) and 1 W11677715 (Harness)

Arrived on site for a wash machine. That will not lock the lid. Inspected unit and work area. Found the unit attempting to lock the lid but would just try over and over again without doing so prior to starting a cycle. Did confirm the customer complaint and replaced the latch assembly. tested the unit and the unit began to work and operate as designed. Call complete.

Arrived on site for a cooktop that is slow to ignite on the left front burner. Inspected unit and work area. Found the unit taking 10 to 15 clicks before turning on the left front burner. When ahead and replaced the burner head and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for a microwave that has no power but there is power at the outlet. I found the cavity thermostat open and it will need to be replace. Ordering W11224856 cavity thermostat. RS for Mon 10/30.; ordrng 1 W11224856 (Cavity thermostat)

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the console and tested the functions. All are working as designed. Call complete.

Arrived onsite to install previously diagnosed part. Upon arrival I installed the back and tested the unit and found that the unit is operating as designed.

Arrived onsite and found unit operating with failed suspension. Replaced the suspension. Unit is now operating as designed. All checks good.

Arrived on site for not turning on. Upon arrival unit is not plugged in. Restored power to supply. Test polarity and is correct. Test unit and is operating correctly. Cannot duplicate the unit. Job complete

"KFGG504KPS3 Arrived to inspect oven light not shutting off. I found the actuator rod had popped out of its thru-hole and corrected. During service, I noted the faint odor of LPG. I checked all connections within the unit and found no signs of leaks. The wall behind the unit had an entry point and gas could be detected at that point. On the other side of the wall, the unit was connected to a refillable LPG/regulator system and gas odor was detected at the penetration point as well. I suspect the supply line has a pinhole leak and I shut the gas to the unit off and advised the customer of the repair and my findings of the gas leak."

"Arrived on site for center burner not working on cooktop. Did power reset and set correct model number . Ran heat test , pot is heating up now . Job complete"

Arrived onsite for a DW with a top ran that is falling down. Upon inspection I found that the right hand side of the deck was falling off. I replaced both adjusters and tested the unit and found the unit operating as designed.

"Arrived on site to diagnose range with broken door. On arrival customer had said the handle screw had come out, and door slammed when handle got loose and resulted in outer glass shattering. Confirmed only needed part is the outer glass. Called ext warranty to request autho due to nature of damage. Was informed to close out ticket and customer will have follow up from ext warranty. Call complete."

Arrived onsite for gas smell. Inspected and tested unit. Found no indication of a gas leak. Inspected ignition process and flam burn and unit is functioning properly. Inspected during cycling and valve is shutting off properly. House is in a new subdivision with construction throughout and customer may experience occasional burning off of debris while other homes are being tied in. Customer may be experiencing the gas additive smell but unit does not have a leak. Job complete

Arrived on site for refrigerator icing up on fzr. Verified refrigerator section is no longer building ice or leaking. Found refrigerator door gaskets are completely torn. Will need both. Advised customer to thaw refrigerator by unplugging. Reset for fri. Am. 162.36 Auth code: NX3FV4; ordrng 2 W10917312 (Gasket)s

Arrived onsite for a dryer that is not heating. Upon inspection I found that heater thermistor was showing open. I replaced it and tested the unit and found the unit operating as designed. Job complete.

Arrived on site for ice machine not turning on. Upon arrival found intermittent power loss occuring and traced issue back to external drain pump. Replaced pump and found unit making ice as designed. Call complete

WMH31017HS09 arrived on site to inspect a microwave fan making a loud noise. Upon arrival I turned the fan on and heard what sounded like loud tapping coming from the fan. Inspected and found damage to the fan motor. Removed and replaced the fan motor and tested and the fan is operating as designed.

Arrived on site for oven not holding temperature properly. Removed bake burner. Confirmed orifice is good. Burner came out without any wire. No resistance as if wire was pulled out. Removed back panel. Found broil wasnt even connected. Reconnected and found dsi board did not activate until I settled harness in place. Replaced dsi board. Verified operation. Found orifice for broil may be wrong size as flame is small. Unit already too hot to go into. Customer will change or call back if unable to call complete. Call complete.

Arrived on site for damaged dryer . Found dent on front panel . Ordering panel . Call to set return ; ordrng 1 W10806345 (Front panel)

"Arrived on site to diagnose microwave tripping breaker in clubhouse area. I was advised by on site staff that unit trips breaker when it's run with a Keurig/speaker plugged in. Found unit shares a circuit with multiple items on that same wall, and the Amp draw with all 3 combined is too much for breaker. Advised that unit has to be on its own circuit. When speaker is removed unit functions just fine. Called into tech line, SR7737618737 and reported findings. Unit outside of specs for installation and needs its own circuit. CAll complete."

Arrived on site for cooktop being damaged. Found large scratch on top front side. Also found gas valve damaged and knob missing. Will need parts ordered. Office will call to schedule. ; ordrng 1 W11378578 (Valve) and 1 W11444496 (Console) and 1 W11380561 (Knob) and 1 W11380562 (Knob)

Arrived onsite for dishwasher not draining. On inspection found the drain pumps was working and the plug was knocked out in the garbage disposal. On further inspection found that the hose was not working that was connected to the pump. I replaced the hose from truck stock W11551233. The unit is now draining and no water leaks detected during service.

"Arrived on site to inspect unit for not dispensing soda during cycle. Upon closer inspection found load&go function was disabled. Enabled load&go feature to operate 100% of the time. Tested unit, unit is running as intended. Job complete."

"On site to install previously diagnosed parts. Inspected unit and work area. The customer had defrosted their unit manually prior to arrival. Will head and replace the heater, evaporator, thermistor, and control and tested the unit. Found the unit cooling and operating as designed. Call complete."

"Arrived on site to diagnose dryer not drying clothes in 4803. I tested the unit and found its heating properly, but has no airflow. I actually found air blowing back out of the lint trap due to obstruction in the venting system. When hose is disconnected unit vents properly, indicating a failure in the venting. Advised customer to investigate the exterior vent. Unit working as designed. Call complete."

"Arrived onsite for oven door hitting the vent. On inspection the vent was installed to high, lowered it down and noticed that the left side of the door would rise up as you closed it. I could that the hinge is sprung. Ordering 2 new hinges for the unit. One hinge is out of stock, office to reschedule when parts arrive. ; ordrng 1 W11296077 (Left hinge) and 1 W11296078 (Right hinge)"

Arrived on site for fridge not cooling found start device wasnt secured on to compressor. Sutured start device . Unit is starting to cool. No water leaks detected at this time. Job complete

WDT730PAHZ0 arrived on site to inspect dishwasher not washing dishes. Upon arrival the customer stated that when he attempted to use the unit the dishes would not get clean. Placed the unit into service diagnostic mode and found the following error codes F7E1 F3E3 F5E1. Cleared the codes for testing and found that there was no water entering the unit. Checked the valve under the sink and found it in the off position. Turned it on and placed the unit back into diagnostic mode and the unit operated as designed with no water leaks observed during service.

"Arrived on site to diagnose microwave that is not shutting off the blower fan. Spoke with customer about the details as to when this is happening, and it's when they are using the cooktop. Advised customer that there is a temp/moisture sensor that will run the blower if the temp exceeds certain thresholds until it cools down. Confirmed with tech line, SR7737612663. Unit working as designed. Called findings into safety. Safety SR7737584910. Call complete."

Arrived on site for no ice. Reinserted thermistor harness ran diagnostics all test passed.

"WRS571CIHZ04 Arrived to inspect dispenser operation difficulty. The customer advised me on the issue they were having and I found they were attempting to press on the lower part of the buttons. I advised the buttons must be pressed on at the top and provided strategies to assist them. Several shelves required adjustment and I placed the unit so the customer could more easily access the RC chamber, due to items on the right wall. No leaks observed during service."

Arrived on site for microwave not allowing surface bulb to function correctly. Upon arrival found no 120v present from ACU to socket. Replaced control panel and ACU and found power restored. Found bulb broke and customer opted to buy bulbs. Unit now works as designed. Call complete

Arrived onsite for dishwasher console button not responding. Upon arrival inspected unit. Found control lock engaged. Tool lock off and tested. Unit is functioning properly. Job complete. Auth code: JR4LTX | ID: 779184

WFG550S0LZ1 arrived on site to inspect range not lighting and oven not heating. Found the center burner would only ignite halfway. Inspected and found grease buildup under the burner cap. Cleaned and tested and the burner is now igniting fully. Set the oven to 350 and the heat cycle averages out at 377. I induced an offset of -20 and tested again and the unit is operating within range. No gas leaks detected during service.

"Arrived on site to inspect microwave not heating. I found the turn table not turning as well. I can hear the turntable motor running but not strong enough to turn the table. I am ordering the turntable motor, connector, magnetron, capacitor, and diode to resolve. Office to receive authorization. ; ordrng 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W10754299 (Mag) and 1 W10435116 (Motor connector) and 1 WPW10466420 (Motor) and 1 W10727360 (Interlock switch) and 1 W10269458 (Interlock switch)"

WTW4816FW3 arrived on site to inspect a washing machine not filling. Upon arrival I placed the unit into service mode and found no error codes. Tested low components in manual service mode and all functions operated as designed. Started a normal consumer cycle and the again the unit operated as designed. Inspected the bottom of the unit for oil or damages and found none. Informed the customer of my findings. No water leaks observed during service

"Arrived on site to inspect unit for not heating longer then one minute. Found shipping covers that restrict air flow were still intact. Dropped unit to remove shipping covers, removed shipping covers. Tested unit, unit is running as intended. Job complete."

Arrived on site for washer not spinning . Ran diagnostics got latch error . Activated latch test . Just clicking . Found latch assembly pushed down . Adjusted latch back into position. Re ran test all checked normal. No water leaks detected at this time. Job complete

Arrived on site to inspect top load washer. The customer is concerned of a clunk noise when changing from agitate to spin. I found the cam slightly loose causing noise. I removed and replaced the cam and actuator and tested. I found the unit clicks when shifting into gear properly. The unit now operates as designed. No leaks observed during service.

"Arrived on site for not operating and giving error code. Upon arrival ran diagnostics and got error codes F7-E1 tachometer missing or wrong signal, and F7-E6 motor circuit open. Ran components test and motor only hums during agitation and spin test. Need to replace capacitor. Replaced capacitor W11395618. Test unit and is now operating as designed. No leaks present at this time. Job complete"

Arrived on site to inspect refrigerator noise. The customer informed me it sounds like theres something caught in the fan. I ran all fans in service test and found them running quietly. I found nothing restricting the fans. I ran the damper motor and found it running quietly. The FC temperature is set to -4. I changed it to 1. I instructed the customer that most likely ice was coming into contact with the evaporator fan causing the noise and has since defrosted. This is most likely caused by the FC temperature being set too low. The unit is operating as designed at this time. No leaks observed during service.

"Arrived on site for loud noise complaint. At time of visit unit cooling correctly per customer at times unit will thaw then refreeze,ordering a new control possible unit not exiting from defrost cycle. Loud noise from fan shroud,grille and fan motor ordering parts. ; ordrng 1 W11642241 (Control) and 1 WPW10175909 (Grille) and 1 WPW10167023 (Fan shroud) and 1 W11024089 (Fan) and 1 WP505587 (Sealer) and 1 212643 (Sealer gum) and 2 4318168 (Sealer black)s"

Arrived on site to inspect range. The right front burner does not heat. I tested the element and found good resistance. I found a loose connection on the infinite switch causing it not to heat. The loose connection damaged the switch. I removed and replaced the switch and tested. The unit now operates as designed.

"Arrived on site for loud noise. Ran diagnostics loud noise from diffuser,replaced defective diffuser ran diagnostics noise no longer present"

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the timer and knob and tested. The unit now operates as designed. I found good heat and airflow from the unit.

Arrived onsite for unit not draining properly. Upon arrival inspected unit. Found debris jammed pump assembly. Removed and tested. Unit is now functioning properly. No leaks present at this time. Job complete

On arrival verified complaint of detergent leaking from bottom dispenser. Found the reservoir in the drawer is leaking. Ordering W11318830 reservoir. Rescheduled for 10/27. ; schdld next appmnt for 10/27 FRI !

"Arrived on site to inspect unit for not drying clothes properly. Upon closer inspection found restricted airflow through vent. When lint trap was removed from top lint was then blown of of unit, tested with paper to visualize air being pushed out. Took off vent hose, tested again paper then could be seen pulling direction of open lint trap. Has to be blockage in ventilation system. Showed customer how to test unit with paper to confirm if blockage has been cleared in the future. Job complete."

Arrived onsite and replaced tub to correct cracked weld causing leak. Unit is now operating as designed without leaking. All checks good. Advised customer on repair. All checks good.

Arrived on site for a dishwasher that is not heating. Inspected unit and work area. Did confirm the customers complaint and found an F7 E1 (no heat) error code. Ran unit for an auto test and found no heat coming from the heater at the end of the cycle. Check resistance from the control to the heater and found it open. Gained access to the heater and checked for resistance. Found the heater open. replaced the heater and tested the unit. The unit began to work and operate as designed. Call complete.

"Downside for a refrigerator that is making noises. Inspected unit and work area. The customer showed me the noise. The unit was making an it was the sound of refrigerant entering the evaporator, kind of making a slight whirring sound. I did explain to the customer that this is normal operation on these units, and that there is not anything that can be done to dampen the sound. I called Whirlpool techline and spoke to Derek SR# 7737613427. He advised for me to tell the customer that theres nothing to be concerned about and asked if you had any other issues. The customer advised the unit is working otherwise. Call complete."

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested temps in the FC section and got 9 degrees. I found the control set at manufacturer recommended setting. I found the ice bin completely full and both the RC and FC sections were packed with food/drink items restricting airflow. I inspected the FC evap cover for ice/frost build up and found none. I advised the customer of my findings and the cause of the slow ice production being the unit having too much food items inside and blocking the airflow chambers at the back of each section. I made recommendations for use and care as unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher not getting any water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. Customer advised they attempted to wash in a normal mode with heated dry and when they pressed start, the acted as if it were filling then shut down. I retested in diagnostics and the continued to operate as designed. I tested in a normal cycle with heated dry and the unit began to operate as designed. I advised the customer that the motor or control could have possibly glitched and recommended they monitor the unit. I recommended they call it in for service if they experienced more issues again. The unit is operating as designed at this time and no repairs needed. No water leaks observed during service, job completed."

"Arrived on site for dishwasher panel not working. Diagnostics shows no stored error codes, all components pass test. Confirmed the normal and cookware buttons do not respond to touch, will need new console. Office will call to schedule when part comes in. ; ordrng 1 W11632700 (Console)"

Arrived onsite and found unit operating with failed dispenser motor. Ordering dispenser motor to repair. All else checks good. ; ordrng 1 W11671282 (Dispenser motor)

Arrived on site to sit cooktop correctly. Secured cooktop test unit and unit test good job complete.

WFE320M0JS3 arrived on site to inspect range not working. Upon arrival I tested voltage at the wall and found none. Checked the breaker and found one switch flipped labeled car charger. All other breaker switches seemed fine. Flipped the car charger breaker and power was temporarily restored to the unit. Cycled the breaker several times and it tripped every time. Advised the customer of my findings and instructed them to contact the builder to inspect the breaker box.

"Arrived on site to test unit for doors not aligned, tested unit functioning as designed, customer was not aware that even with doors locked into place there is still movement if door is pushed up, unit is functioning as designed job complete"

Arrived on site to test unit for oven not to correct temp. Test unit and found average temp at 358? at 350? perfect with in range. Job complete.

On arrival verified complaint. During course of repair spanner nut became stripped out and will need to be replaced. As spanner needs to be ordered rescheduled for 10/27. ; ordrng 1 W11551646 (Spanner nut)

Arrived on site to diagnose dishwasher that threw an FA E4 error on first use. Cusromer reset that cycle and ran the unit several times and have had no repeat issues. I checked for saved errors and found none present. Unit has been working fine since and has no recreatable failures. Diverter may have just not been in position from manufacture and is currently working properly. Repair completed.

"Arrived on site to test unit for filter cover issues, tested unit ice bin full of frozen block of ice, ice maker is leaking water, ordering ice maker and inlet water valve, rescheduled for 10/30; ordrng 1 W11556926 (Ice maker) and 1 W11524655 (Inlet water valve)"

"Arrived on site to test unit for not working properly, customer stated that unit is asking stuff about lower oven but unit is a single oven, tested unit found is not programmed correctly, programmed unit to correctly and tested, unit is now running as designed, job complete"

Arrived on site for lights out or very dim . Replaced one led module back left on ice maker housing . Will need to order service pointer kit . No water leaks detected at this time. Call to set return ; ordrng 1 W11683243 (Led mod kit)

"Arrived on site to test unit for burning smell, tested unit found foam seal caught on fire inside unit, customer stated that simmer stopped working and when they turned it back on it started to smoke, inspected all tubing and wiring and could not find any issues, called tech line to document no recommendations for repair where made was advised to call safety SR#7737616527, called safety per safety unit is safe to use and if customer has any concerns they can call customer service safety SR#7737537441, job complete"

Arrived on site for door not closing correctly. Upon arrival found left side was leaning. Found left leveling foot not set correctly. Leveled unit and door operates correctly. No leaks present at this time. Job complete

Arrived on site with new soap dispenser. Removed door panel. Replaced soap dispenser. Verified operation. Call complete.

Arrived onsite for a refrigerators that leaks water from the icemaker. I found out from the customer that it is not a water leak issue with the icemaker but an issue with ice building up under the crisper drawer. I found a slab of of ice under the deli drawer box and saw where ice had formed over the drip pan and onto the deli box. The unit went into a defrost when I was looking at this and I saw the water running out of the pan and into the bottom of the deli box. I checked the drain tube at the back and found it clear. I ran my scope up the tube in the chassis to the bend and found it clear and it wasnt collapsed. I remove the deli box and all of the ice. I found the drain pan not setting in the grommet out of the liner correctly on the right side allowing water to leak into the chassis. I took a photo of the grommet and the pan in the grommet before I corrected it. I pushed the pan Al the way down against the grommet and got it to fit better. I poured water down the drain thru the evaporator to test it and found no water leaking from the grommet. I called techline and spoke with TJ SR# 7737616633. I gave TJ my findings and he checked with engineering. I had already done what engineering advised and the only other thing they suggested was to replace the drain pan thinking it might have been mis-punched. I went over with the customer what to look for so it doesnt get as bad and explained to call if there were any further issues with this. Call complete.

On arrival verified complaint of noise in dryer. Found coins inside drum baffle. Disassembled and removed coins. Reassembled unit and ran a quick cycle to verify function. No noise and operation Al test good. Job complete.

Arrived on site to inspect refrigerator dispensing issue. The ice is getting trapped on the dispenser ice door causing it to then melt and keep the ice door cracked open. I found the ice door shutting immediately after the ice switch is let go causing it to trap ice cubes. I removed and replaced the ice door and tested. The new ice door pauses for a second then shuts slowly. The unit now operates as designed. No leaks observed during service.

Arrived onsite for previously diagnosed parts. Installed the new ui to replace the ui that was installed last week that had a crack in the plastic and scratch.

"Arrived on site to test unit for not running properly, tested unit found pressure hose not connected to control, connected hose and tested unit, unit is now running as designed, no leaks detected job complete"

Arrived on site for refrigerator door not closing. Found refrigerator side gasket not sealing so moisture was collecting inside. Used heat gun and properly set gasket to correct position. Confirmed doors are now sealing. Call complete.

Arrived onsite for unit not filling adequately. Upon arrival inspected unit. Ran test on vales and passed. Checked settings and found customer not utilizing fill level. Ran a test as normal fill then ran as max fill and showed customer increase in water level. Instructed on settings and water level including Max fill. Unit is functioning properly. Job complete

"Arrived on site to inspect range being tripped by breaker. Upon arrival unit was still operating via extension cord to hallway outlet. Customer stated breaker was switched out to new AFCI/GFCI breaker but was never plugged back in and tested. Plugged unit into original outlet with new breaker, units cooktop burners igniting when tested, unit preheated to 350 with no issues. Continuity through power cord is correct. Unit is running as intended. Job complete."

"Arrived on site to inspect washer not working. Upon further inspection, I found the unit unplugged. Plugged it in and attempted to place in diagnostics and it failed to respond. Following the tech sheet and tested the control and found the control bad. I removed and replaced the control,and calibrated. I found in calibration that the unit failed to agitate or spin. I placed in diagnostics and tested and the unit filled, agitated and drained, but failed to spin and the unit shut down. I attempted to place in diagnostics again and the unit failed to respond. I found the tech sheet was incorrect for this model and was able to find one that matched. Following the tech sheet, I found the main control had gone bad again. I am ordering the main control, lower harness and will return with the remaining prescreened parts. Returning tech will need to replace the capacitor, actuator and main control before testing. Unit left unplugged for safety and no water leaks observed during service. Return service scheduled for 10/30/23.; ordrng 1 W11603810 (Main control) and 1 W11652038 (Lower harness)"

Arrived on site for fridge not dispensing. Found unit is dispensing but not showing dispensed number unless paddle is double tapped . Only happens when UI is first woken up . After that unit is behaving properly . Called tech and they recommended changing UI . Ordering UI . No water leaks detected at the time of service . Call to set return ; ordrng 1 W11566894 (UI)

"Arrived on site to test unit for softener not dispensing. Found dispenser had excessive softener build up preventing of proper dispensing. Replaced dispenser, unit now working as designed. No leaks detected. Job complete."