Service History 199 - Appliance Express

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Belton, TX 76513

Jonathan M

Job Details: 07/10/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the lid and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Niederwald, TX 78640

Kevin

Job Details: 07/10/2023

"Arrived on site and found customer experienced water on floor, found all functions in diagnostic cycle and found when washer drained standpipe is overflowing, sent a short video to KB/service management. Recommended that homeowner contact builder and have them correct standpipe, job complete"

We serviced a

GE WASHER

Model GFWR2700H1WW

Near Florence, TX 76527

David Z

Job Details: 07/10/2023

"Arrived on site to diagnose washer that was making noise when running. Customer says it was both banging and making loud noise. I ran the unit and confirmed both the noise and banging. I checked the basket and found play between the tub and the basket, indicating a failing or bent support on the basket assembly. When spinning the basket is gyrating/wobbling. Can also hear excessive bearing noise coming from the unit, bearing also failed. Advised customer the until will need a new basket / support and a rear tub. Customer declined repairs since cost will be as much as a new unit. Collected diagnostic fee"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Marble Falls, TX 78654

Gerry C

Job Details: 07/10/2023

"KRFC300ESS07 Arrived to inspect tapping noise. The customer provided a recording and I could clearly hear the safety tag on the cord, tapping the wall or back of the unit. I pulled the unit and verified the issue and removed the tag. The issue was resolved and there was no more tapping while the condenser fan was running. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Austin, TX 78745

Luis

Job Details: 07/10/2023

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Blanco, TX 78606

Andrew

Job Details: 07/10/2023

Arrived on site to test unit for no ice production. Found reservoir not filling. Removed filter and unit now working as designed. Advised customer filter is faulty. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Cedar Park, TX 78613

Maurice R

Job Details: 07/10/2023

Arrived onsite for icemaker not producing ice. On inspection did the icebox self test and it did nothing. Replaced the icemaker and retested the unit and it passed the self test. No water leaks detected during service.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Round Rock, TX 78665

Vincent

Job Details: 07/10/2023

"Arrived on site for range, inspected unit and work area. Customers complaint was range leaking gas per gas company. Gas was turned off at the valve on the wall, I turned it back on and tested all gas connections and all the valves and checked the orifices for any leaks and found no leaks. Unit is operating as designed. Job completed."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Austin, TX 78758

Wesley

Job Details: 07/10/2023

Arrived onsite and found unit operating with off balance error because of failed suspension. Replaced the suspension. Leveled unit. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78754

Joe Z

Job Details: 07/10/2023

Arrived on site for not finishing cycles upon arrival ran diagnostics and there are no saved error codes. Ran vent test and passed. Test unit and is operating correctly. Found tenant is using sensor dry with Ecco boost. Recommend that customer uses time dry to get the type of drying she prefers. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Austin, TX 78754

Joe Z

Job Details: 07/10/2023

Arrived on site for condensation in drum. Upon arrival inspected unit and cannot find any condensation. Tenant states that she has been using unit and it has not happened again. Cannot duplicate the issue at this time. Unit is operating as designed. Job complete

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Austin, TX 78753

Joe Z

Job Details: 07/10/2023

"Arrived on site for not cooling. Upon arrival, inspected unit and entire evaporator is covered in ice. Began defrosting evaporator manually with blower and steamer. Inspected control per service pointer and is correct. Cleared all ice from evaporator and found harness to heater is not connected. Secured connection to heater and forced defrost. Heater is now energizing and pulling correct amperage. Unit is operating as designed. Job complete"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Austin, TX 78744

Matthew

Job Details: 07/10/2023

"Arrived onsite to replace control. Customer notified me that again once out of 4-5 loads it had the intermittent pause. Ran diagnostics and again, no error codes. Replaced control and tested. All checks good. Customer will monitor. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Austin, TX 78721

Matthew

Job Details: 07/10/2023

"Arrived onsite for faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Customer will monitor over 24-48 hrs. Job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089BEM01

Near Austin, TX 78704

Luis

Job Details: 07/10/2023

"Arrived on site. Adjusted mullion rail tested door operation good,replaced defective right door gasket checked door seal good. Powered unit off,disconnected damper powered unit on found cold air seeping from damper and around housing,replaced defective damper,added sealer around housing until air was no longer felt seeping through."

We serviced a

SAMSUNG DRYER

Model DV22K6800EW/A1

Near Johnson City, TX 78636

Andrew

Job Details: 07/10/2023

"Arrived on site to test clean unit. Customer wanted ventilation in wall cleared. Advised we do not provide that service. No service provided, no fee collected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Johnson City, TX 78636

Andrey

Job Details: 07/10/2023

"Arrived on site to test unit for not going into spin cycle, tested unit found failed capacitor, inspected gear case and found no signs of failure, replaced capacitor and tested unit is now running as designed, no leaks detected job complete"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Waco, TX 76707

Jonathan M

Job Details: 07/07/2023

"Arrived on site for a washing machine that is leaking from underneath. Inspected unit and work area. The customer advised that he tilted the washer back and found out what the problem was. He showed me that the tub was completely cracked underneath near the drain pump and was leaking water as soon as water began to fill inside of the unit. confirmed the customers complaint and Im ordering a tub for repair. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for two hours on the return trip due to multiple parts, needing to be disassembled and reassembled. Reassembled.; ordrng 1 W11219115 (Tub)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Austin, TX 78735

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for rust on upper rack and rust on front panel. Will order rack and panel. Office to reschedule ; ordrng 1 W11461694 (Front panel) and 2 W11157086 (Stud)s and 2 W10826179 (Screw)s and 1 W11672788 (Upper rack)

We serviced a

JENN-AIR RANGE

Model JDS1450ML0

Near Austin, TX 78737

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for F9E0. Found F9E0 only when you turn the warming drawer on. Called Techline and test unit with Techline will need to order new warming drawer element and harness. Resistance 12 ohms 7736742252 ; ordrng 1 2hourjob (2hour job)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near New Braunfels, TX 78130

Andrew

Job Details: 07/07/2023

"Arrived on site to test unit for not draining. Found error f6e4(float switch). Unit had standing water upon arrival. Ran diagnostics and found working as designed. Found no high drain loop and RO filtration system drain hose was connected with dishwasher drain. Advised RO drain would need to be relocated. Recommend replacing drain pump, high drain loop and mounting brackets. Office to reschedule. ; ordrng 1 WP8269145 (Mounting brackets)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS02

Near New Braunfels, TX 78132

Andrew

Job Details: 07/07/2023

"Arrived on site to test unit for water accumulation underneath ice bin. Found icicles hanging from ice maker. Removed ice maker and found fill tube had slight ice blockage and heater wire was cut. Recommend replacing full tube with heater, inlet valve, both RC door gaskets and sealing center divider/mullion between FC and RC with silicone. Office to reschedule. ; ordrng 1 W11366500 (Fill tube with heater) and 1 W11312191 (Inlet valve) and 1 W10841140 (Silicone)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Belton, TX 76513

Jonathan M

Job Details: 07/07/2023

"Ive done on site for a washing machine that is making sounds during agitation. Inspected unit and work area. Ran unit through diagnostics and immediately heard the sound during agitation, but did not hear the sound during the stone cycle. Checked underneath and found the protective shield, broken, causing the cam to rub against the cover when in agitation. Ordering the shield and will return with all other components. Reschedule the customer to 7/12.; ordrng 1 W11409708 (Shield)"

We serviced a

WHIRLPOOL MICROWAVE

Model Wmh31017hs09

Near Kyle, TX 78640

Joe Z

Job Details: 07/07/2023

Arrived on site for smoke coming out of vent during use. Unit not heating. Upon arrival test unit and found transformer has failed and releases smoke during use. Need to replace transformer. Ordering transformer. Office to reschedule ; ordrng 1 W11545871 (Transformer)

We serviced a

WHIRLPOOL DRYER

Model WED4985EWO

Near Austin, TX 78754

Kimo

Job Details: 07/07/2023

"Arrived onsite for a dryer that will turn itself off after 15mins of running and will turn itself back on after another 15mins of run time. Based on these symptoms there may be a issue with the motor or the start button. I am ordering both along with the blower wheel. ; ordrng 1 WPW10396039 (MOTOR-DRVE) and 1 WPW10117655 (Switch, Push To Start) and 1 W10801999 (WHEEL)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Pflugerville, TX 78660

Kimo

Job Details: 07/07/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I replace the motor and blower wheel. As I was putting the unit back together I found that the CHUTE was broken. I am ordering one along with the SEALS to complete this call. Office to reschedule ; ordrng 1 W11117429 (CHUTE) and 1 WP339956 (SEAL) and 1 W11415783 (SEAL) and 1 W11233063 (SHIELD)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78757

Matthew

Job Details: 07/07/2023

"Arrived onsite for unit not powering on. Power button would not respond, tried diagnostic with cycle buttons and did not respond. Tried diagnostic with temperature/soil buttons and unit did power on. Recorded no error codes. While running tests found that supply lines may be switched. Ran cold water and unit filled with hot water. During testing steam would build up above dispenser and condensate underneath dryer and drip down. This may be shorting the console. Need to return with console and control and filter. Unit needs to be unstacked on return. Maintenance notified to check supply lines and have unit unstacked by next appointment . Scheduled for 7/14.; schdld next appmnt for 7/14 FRI !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, TX 78748

Joe Z

Job Details: 07/07/2023

Arrived on site for not making ice. Upon arrival inspected unit and there is no water or ice in icemaker tray. Ran ice box fan and is good. Ran ice maker fill test and valve operates and fills correctly. Ran harvest test and icemaker is not responding. Ran test 56 and got error code E2 motor lost position. Need to order ice maker. Office to reschedule ; ordrng 1 W11658802 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Cedar Park, TX 78613

Kimo

Job Details: 07/07/2023

"Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new ice door,temp knob, and water water valve and tested unit and found unit operating as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Kempner, TX 76539

Tyler

Job Details: 07/07/2023

"Arrived on site for refrigerator not making ice or dispensing water. Upon arrival confirmed issue. Found water supply good from cutoff, to single valve and the through filter asm. Found reservoir frozen over with temps in rc set to 34 and unit empty. Informed customer to allow unit 24 hrs to thaw out res. And unit would work as designed. Reset temps to 0/37 for fc/rc. Unit working as designed call complete."

We serviced a

FRIGIDAIRE RANGE

Model FEF389WJCC

Near Austin, TX 78748

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for oven not working. Customer advised that unit is working at this time and she wanted to cancel the call.

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW1

Near China Spring, TX 76633

Jonathan M

Job Details: 07/07/2023

"Arrived on site for a watchman chain. That is still going off balance. Inspected unit and work area. Found a service corner. Dealing with this issue and remove the basket. Found the basket did not have the QR code around the edges, indicating that this was the wrong basket for this washer. Replaced the basket, gear case, and latch. Tested the unit in the unit began to work and operate as designed. Call complete."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Austin, TX 78727

Vincent

Job Details: 07/07/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making noises while spinning. Tested unit and found no noises from normal. I tilted unit backwards and found they belt was stretched. I replaced belt and advised the customer to try make smaller loads. No leaks where observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78727

Vincent

Job Details: 07/07/2023

"Arrived, on site for refrigerator, inspected unit and work area. Customers complaint was the RC door not level. Inspected unit and found the cam worn out and needed replacement. Installed new cam and leveled unit. No leaks where observed during service. Job completed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near San Marcos, TX 78666

Joe Z

Job Details: 07/07/2023

Arrived on site for not draining. Upon arrival ran diagnostics and got error code F9-E1 long drain. Found feet not adjusted causing tub to bottom out and disconnecting drain pump. Reconnected the drain pump and adjusted feet. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Horseshoe Bay, TX 78657

Lou

Job Details: 07/07/2023

"Arrived to install previously diagnosed and ordered parts. Replaced the control board and pump harness. Tested the unit and it is working as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Woodway, TX 76712

Jonathan M

Job Details: 07/07/2023

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer door and nameplate and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569YEW0

Near Austin, TX 78735

Luis

Job Details: 07/07/2023

"Arrived on site for loud noise. Ran icemaker fill loud noise from valve,replaced defective valve ran water fill good no loud noise from valve. Repair covered by appliance express 1 year warrany"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Austin, TX 78737

Luis

Job Details: 07/07/2023

"Arrived on site for no ice. Ran diagnostics icemaker tray warped,replaced icemaker ran harvest passed ran fill test passed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Austin, TX 78759

Scott

Job Details: 07/07/2023

"Arrived on site for fridge still tripping breaker . Ran diagnostics and let heater element fans run . Didnt trip breaker . Customer has had unit plugged into non gfi breakers , unit is tripping more often and seems to trip when dispensing . Found harness in rough shape , pinched harness . Talked to CS and SW . Recommended new door . Also recommended customer reach out to whirlpool to see if any concession are available."

We serviced a

WHIRLPOOL DRYER

Model WGD8000DW4

Near Austin, TX 78757

Scott

Job Details: 07/07/2023

"Arrived on site ,replaced air duct vent . Unit is operating normally . No gas leaks detected at this time. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Dripping Springs, TX 78620

Scott

Job Details: 07/07/2023

Arrived on site for washer flashing error code . Ran diagnostics for ui not communicating with acu and stuck key pad . Replaced console . Ran load calibration and diagnostics wash . All checked normal. No water leaks detected at this time. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Temple, TX 76501

Tyler

Job Details: 07/07/2023

Arrived on site for refrigerator needing previous diagnosed sealed system repair. Upon arrival reconfirmed issue recovered 4.5oz of r134. Replaced compressor uv drier and access valve. Pulled vac and recharged system with 4.5oz of r134a. Found equalized psi at 60 and run time pressures at 135 and 0. Found unit cooling as designed and informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Jarrell, TX 76537

Tyler

Job Details: 07/07/2023

Arrived on site for dishwasher not starting. Upon arrival found f4e3 in diagnostics and found unit could fill and drain but not circulate water around. Replaced sump asm and found unit working as designed with no leaks. Call complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Jarrell, TX 76537

Tyler

Job Details: 07/07/2023

Arrived on site for dishwasher not starting. Upon arrival found unit had stable and polarized 120vac. Found water cuttoff under sink was shut off not allowing unit to get water and start. Turned water on and tested dishwasher. Found it working as designed no no leaks or failures. Call complete

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW

Near Austin, TX 78745

Kevin

Job Details: 07/07/2023

"Arrived on site and found Installation team used a dolly that drain pump cover and broke black wire. After reconnecting wiring washer will drain properly, Restarted original load And it is progressing normally, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Lockhart, TX 78644

Andrey

Job Details: 07/07/2023

"Arrived on site to test unit for no ice production, tested unit found ice maker stuck mid cycle and is not responding to diagnostics, replaced ice maker and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Round Rock, TX 78681

Maurice R

Job Details: 07/07/2023

Arrived onsite for previously diagnosed parts. Installed new inner gasket on the dishwasher. Tested unit and no water leak detected during service.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Andice, TX 78628

Maurice R

Job Details: 07/07/2023

"Arrived onsite for washer walking during spin mode. On inspection the feet were not adjusted correctly, gain access to the feet and leveled 5he feet it help center the basket to the middle of the opening. No water leaks detected during service."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Leander, TX 78641

Maurice R

Job Details: 07/07/2023

"Arrived onsite for dryer not powering up. On inspection there was no voltage at the terminal block, went to the breaker box and the GFI breaker was tripped. Reset the breaker and tested the unit and it heated for 5 minutes. Told the customer if this keeps happening have the builder replace the breaker."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Liberty Hill, TX 78642

Maurice R

Job Details: 07/07/2023

Arrived onsite for unit was stopping in middle of cycle. On inspection was trying to get in diagnostics mode with out any luck. I finally but in a new control board. I now I can but the unit into diagnostics mode. The passed the diagnostics mode. Warranty was applied. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Hewitt, TX 76643

Jonathan M

Job Details: 07/07/2023

"Arrived on site for a refrigerator that has misaligned doors and is frosting up in the freezer section. Inspected unit and work area. Found the gasket ceiling on all four sides, but frost on the left-hand side of the freezer section. Found the slides working properly, but the door slightly off-center when it came to the gaskets. Found that the door was just barely touching above the freezer liner, potentially causing the issue. Added silicone around the edges of the cabinet liner, and adjusted up the door on both sides to even out the freezer door. The customer also complained about a knocking sound that they are hearing when the refrigerator turns off. I was able to replicate it going into diagnostics, but then was not able to replicate it throughout diagnostics. Tested several components, and could not detect where the sound was coming from. Did advise the customer of the repairs maiden told him to call back if any other issues persist. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Temple, TX 76502

Jonathan M

Job Details: 07/07/2023

"Arrived on site for a refrigerator thats not making ice and is making horrible noise. Inspected unit and work area. The customer advised that the unit is making ice, and that the noise they were experiencing was initially due to the icemaker cover, falling off and getting stuck in between the fins of the ice container. They have since removed it, but he is having problems with the ice coming out at different sizes. Did confirm the customers complaint and found the refrigerator unlevel and leaning towards the front of the refrigerator. The ice that was coming out look like a xylophone do too small sizes in the rear and bigger sizes upfront. Went ahead and re-level B unit and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Belton, TX 76513

Jonathan M

Job Details: 07/07/2023

"Arrived on site for a dryer that is intermittently turning itself off in the middle of cycles and is not completing cycles. Inspected unit and work area. The customer advised that she will have dry cycles were in the middle of the cycle. The light turns off and the drum stops turning, and if she leaves it on long enough, the motor will start up again. She also said turning off the unit and restarting the cycle will work as well. Checked voltage and found proper voltage. Turned the unit on for 15 minutes and was able to get the unit to tumble and heat as designed. I called Whirlpool Techline and spoke to Adrian SR# 7736800637.He advised that based on the problem the customer is having, the issue would be with the main control. Replaced the control and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Georgetown, TX 78633

Maurice R

Job Details: 07/07/2023

Arrived onsite for icemaker not producing ice. On inspection the icebox arm was frozen and could not move. Remove the icemaker and defrosted it and reinstalled it. Tested the unit using service test 121 and it completed the test after the defrost. The unit is operating as designed and no water detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78739

Luis

Job Details: 07/07/2023

Arrived on site. Replaced coupling reassembled unit tested ice dispenser unit working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Austin, TX 78745

Luis

Job Details: 07/07/2023

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near San Marcos, TX 78666

Joe Z

Job Details: 07/07/2023

"Arrived onsite for mullion with condensation. Ran diagnostics and mullion heater is on. Test mullion and has23.2 ohms of resistance, which is within range. Replaced mullion, control, and ui. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Harker Heights, TX 76548

Jonathan M

Job Details: 07/07/2023

Arrived on site for a dishwasher that is not draining. Inspected unit and work area. Customer had attempted to drain the unit as much as possible prior to arrival. Went ahead and tried to drain the rest and found the drain pump running but sounding like it was hitting something. when I had and remove the drain pump assembly and found a piece of glass instead of the drain pump area and it caused the fins on the drain pump to break off. When I hadnt been removed the instructions and replaced the drain pump. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW1

Near Belton, TX 76513

Jonathan M

Job Details: 07/07/2023

Arrived on site for a washing machine that is making a knocking sound when the agitator moves counterclockwise again. Inspected unit and work area. Customer showed me a video of the issue and I did confirm that the unit was still having that issue. Tested the unit and diagnostics and confirmed customers complaint. I called whirlpool tech line and spoke to Brandon SR# 7736368143. He advised that the only known issue is with the slider on these units and that he did not want to pull the trigger on replacing all the previously replaced parts. He advised to replace the slider one last time and then if the customer called back to refer them to customer service at this point due to ongoing issues. Replaced the slider and tested the unit. The unit began agitated and work as designed with no abnormal sounds present. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Jarrell, TX 76537

Tyler

Job Details: 07/07/2023

Arrived on site for washer not turning on and lid locked. Upon arrival confirmed issue and found control shorted out and drain pump had open windings. Received autho for drain pump and control and replaced both parts. Reassembled and tested washer. Found no leaks and washer working as designed. Call complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near New Braunfels, TX 78132

Andrew

Job Details: 07/07/2023

"Arrived on site and replaced previously diagnosed moisture sensors, moisture harness and control. Unit working as designed. Advised customer to download app and connect appliances to WiFi yo ensure latest software. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78754

Kimo

Job Details: 07/07/2023

Arrived onsite for a washer that is hitting the farm/cabinet when in spin.upon arrival I followed sp W11684122 and Checked for proper installation: Making sure the unit is level and that the four leveling legs are solidly on the floor. They were not I leveled the unit and tested the unit several times and found unit operating as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near New Braunfels, TX 78130

Andrew

Job Details: 07/07/2023

Arrived on site and replaced control from previous diagnosis. Tested unit to 350 with no issues. No leaks detected. Job complete.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near San Marcos, TX 78666

Andrew

Job Details: 07/07/2023

"Arrived on site to test unit for scratches. Took photos of damage. Replaced cooktop, tested flames, unit working as designed. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near San Marcos, TX 78666

Andrew

Job Details: 07/07/2023

"Arrived on site to replace previously diagnosed compressor. Found slight restriction causing compressor to run at different amps when making noise. Pushed restriction through using nitrogen. Replaced compressor and vacuumed system down. System held for 30mins. Charged to specs, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Austin, TX 78702

Matthew

Job Details: 07/07/2023

Arrived onsite for unit making buzzing noise. Upon arrival inspected unit. Fridge is in cabinet surround. Found when unit was pulled out the noise lessened. Noise is amplified when pushed back. Leveled unit to try and reduce vibration of condenser. Normal operating sounds. .8 amps cooling properly. Maybe slight intermittent failure. Customer mentioned it seemed like on 2-3 separate occasions frozen fruits were thawed out. Notified customer to monitor product and if thawing continues there may be an issue with compressor.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Briarcliff, TX 78738

Kevin

Job Details: 07/07/2023

"Arrived on site and found customer is experiencing dryer not finishing cycles on sensed dry. Timed dry cycles are completing correctly, Removed control panel and checked circuit to moisture sensor and it is working properly sent a short video to KB/service management. Replaced control board and requested that customer monitor dryer for correct operation."

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Spicewood, TX 78669

Kevin

Job Details: 07/07/2023

"Arrived on site and inspected dryer and found customer is experiencing dryer showing check air vent. Ran dryer with airflow meter and it is showing good. This is not an error it is just a reminder to check the vent, showed customer how to confirm airflow themselves with a piece of paper on vent screen. Dryer is operating normally, job complete"

We serviced a

MAYTAG DRYER

Model MGD6630HW3

Near Austin, TX 78738

Kevin

Job Details: 07/07/2023

"Arrived on site and inspected dryer and found it is operating properly during service call. Customer had previously been having issues with start button not beginning cycle. Restart it several cycles and dryer is working every time. If issue happens again do not reschedule call until UI Console is on hand, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, TX 78739

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for top rack coming out to far and dispenser door no closing. Found broken stoppers and dispenser. Replaced upper stoppers and dispenser test unit and unit test good job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Buda, TX 78610

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for thumping when unit running. Replaced upper and lower spray arms ran unit for 20 minutes no thumping job complete.

We serviced a

WHIRLPOOL RANGE

Model GS465LELS0

Near Kyle, TX 78640

Leonardo

Job Details: 07/07/2023

Arrived on site to test unit for unit not getting to temp. Test unit abs found oven igniter not igniting. Replaced oven burner assembly test unit and unit test good job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Uhland, TX 78640

Leonardo

Job Details: 07/07/2023

Arrived on site to replace control board and sensor and install new heat reflector. Replaced all parts test unit and unit test good job complete.

We serviced a

WHIRLPOOL DRYER

Model WGD5605MW0

Near Austin, TX 78730

Matthew

Job Details: 07/07/2023

Arrived onsite for unit not responding or powering on. Tested and found supply voltage good. Control is powered. Console is non responsive. Replaced console. Tested unit and unit is functioning properly. Job complete

We serviced a

UNKNOWN VENTHOOD

Model UXT5236BDS2

Near Georgetown, TX 78628

David Z

Job Details: 07/07/2023

"Arrived on site to diagnose noisy vent hood. Customer says if its on high, after a couple minutes the blade would make excessive noise. I ran the unit on high and confirmed shortly after starting the blade would wobble a bit and cause a deep vibrating sound. Took blade off and found it was not level. Replaced the blade and tested. Verified proper operation with no gyrating present. Repair completed."

We serviced a

AMANA RANGE

Model ACR4303MFB7

Near Georgetown, TX 78626

David Z

Job Details: 07/07/2023

Arrived on site to diagnose range that had no power. Examined unit and found display dead. Checked harness and found harness good. Checked voltages and found no voltage present at unit. Checked breaker and found breaker was tripped. Also noticed breaker was a GFCI circuit. I reset breaker and ran a bake cycle. Found no issues when I retested and unit runs as designed. Advised customer if issues with GFCI breakers. Repair completed

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Pflugerville, TX 78660

Kimo

Job Details: 07/07/2023

Arrived onsite for a washer the will not spin. Upon inspection I found that the shield was stuck in the pulley keeping the unit from spinning. I replace the shield and the cam/pulley and tested the unit several times and found the unit operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED8500DW4

Near Pflugerville, TX 78660

Kimo

Job Details: 07/07/2023

"Arrived onsite for a dryer the in making and loud noise when in use. Upon inspection I found that the noise was coming fro the idler pulley, I installed repair kit and tested the unit and found unit operating as designed. Job completed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Round Rock, TX 78664

Kimo

Job Details: 07/07/2023

Arrived onsite for refrigerator that is not sealing up properly. Upon arrival I found that the door gasket where sitting flat and flush up against the chassis opening. Upon further inspection I found that the unit was leaking forward a bit and the chassis itself had a slight twist in it.I adjusted the chassis and door to help with sealing. Found no other issues with the unit job complete

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78744

Joe Z

Job Details: 07/07/2023

Arrived on site for unit not powering on. Upon arriving inspected unit and breaker is tripped. Restored power and test unit. All cooktop burners operate correctly. Inspected broil and bake elements and resistance and amp draw are correct on both. Test oven on bake and unit tripps breaker during preheat. Test broil and unit preheats correctly. After oven is heated tried preheating on bake again and this time does not tripp breaker due to not needing assistance from broil to preheat. Found unit is operating on a Square D breaker. Service pointer # W11525530 for breaker tripping nuisance.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78748

Joe Z

Job Details: 07/07/2023

"Arrived on site for unit tripping breaker. Upon arrival, test polarity and is correct. Got 119 from L1-N, 119 from L2-N, and got 238 from L1-L2. Checked connections at block and are correct. Ran unit on timed dry at high heat and after 40 minutes has not tripped breaker . Contacted Chris from techline for assistance . Checked amp draw and is at 21 amps, which is within range. Unit is operating as designed. Tech recommended giving customer service pointer # w11525530 for breaker tripping breaker nuisance and to call EATON breaker company. Tech gave SR# 7736801435. Contacted SAFTEY. Everything has been noted from techline to SAFTEY team. Job complete"

We serviced a

GE OVEN

Model JGS760SP2SS

Near Austin, TX 78729

Vincent

Job Details: 07/07/2023

"Arrived on site for for range, inspected unit and work area. I inspected previous work done and found a connector disconnected that caused unit not to heat and also for the light to stay on. Reassembled unit and tested, unit is now operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model MGD6230HW3

Near Austin, TX 78749

Joe Z

Job Details: 07/07/2023

Arrived on site for unit not heating. Upon arrival inspected unit. Ran vent test and is good. Found gas supply valve is on off position. Turned gas on and test unit. Unit is now heating correctly. No gas leaks present at this time. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW9500TW03

Near Round Rock, TX 78681

Vincent

Job Details: 07/07/2023

Arrived on site to install parts ordered by previous tech. Installed new tube and seal and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78753

Matthew

Job Details: 07/07/2023

Arrived onsite to replace faulty motor. Replaced motor and tested. Unit is now functioning properly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bastrop, TX 78602

Joe Z

Job Details: 07/06/2023

Arrived onsite for not filling. Upon arrival ran diagnostics and there are no saved error codes. Customer was trying to start unit with lid up. Instructed customer that this unit will not operate when lid is opened. Ran a normal cycle. Unit fills and operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near San Marcos, TX 78666

Andrey

Job Details: 07/06/2023

"Arrived on site to replace previously diagnosed control heater harness assembly and thermistor, replaced parts and tested, unit is now running as designed job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Austin, TX 78741

Joe Z

Job Details: 07/06/2023

Arrived on site for not draining. Upon arrival inspected unit. There is no standing water in tub. Ran diagnostics and there are no saved error codes. Ran automatic test cycle and all components operate correctly. Noticed a vibrdurin spin. Found right rear suspension rod is bent. Replaced suspension W11396716. Test unit with load of towels. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFSS2315TD0

Near Canyon Lake, TX 78133

Andrew

Job Details: 07/06/2023

"Arrived on site to test unit for noise. Customer said unit has been working great. Advised to take video recording of noise if it happens again. No service provided, no fee collected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Buchanan Dam, TX 78609

Vincent

Job Details: 07/06/2023

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R600 56g . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Bertram, TX 78605

Vincent

Job Details: 07/06/2023

Arrived on site for refrigerator making rattling noises. Inspected unit and work area. There was the water lines rattling in the back and also the condenser lines. I used zip ties to fix them up and also leveled the refrigerator. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL VENTHOOD

Model WVU17UC0JS0

Near Leander, TX 78641

Vincent

Job Details: 07/06/2023

"Arrived on site for vent hood, inspected unit and work area.Customers complaint was vent hood to loud. I tested unit and its operating as designed. Job completed."

We serviced a

WHIRLPOOL VENTHOOD

Model UXT4236ADS2

Near Andice, TX 78628

Vincent

Job Details: 07/06/2023

Arrived on site for vent hood not working properly. Inspected unit and work area. Customers explained that vent will work sometimes. Gained access to vent motor connections and found it lose. I used a zip tie to keep connection tight. Unit is now operating as designed. Job completed.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Austin, TX 78747

Scott

Job Details: 07/06/2023

Apt 827 Arrived on site for fridge not dispensing ice . Found auger more frozen . Defrosted motor . Unit is dispensing ice . No other issues found . No water leaks detected at this time. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ

Near Uhland, TX 78640

Kevin

Job Details: 07/06/2023

"Arrived on site and found Microwave is sparking during operation. Found diode is shorting to capacitor. Replaced Megatron capacitor and diode and ran microwave multiple times after repair and it is heating and working properly, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Kyle, TX 78640

Kevin

Job Details: 07/06/2023

"Arrived on site refrigerator has been unplugged to defrost and there is no possibility to confirm diagnosis. Replaced all parts diagnosed by previous technician and reconnect the power and refrigerator began running correctly. It will take 12 to 24 hours for it to cool properly, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Kyle, TX 78640

Kevin

Job Details: 07/06/2023

"Arrived on site and replaced control and UI diagnosed by previous technician. After repair dishwasher will now complete a diagnostic cycle and is working properly, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Pflugerville, TX 78660

Wesley

Job Details: 07/06/2023

Arrived onsite and found unit operating with child lock engaged. Advised customer on lock feature and how to enter and exit mode. All checks good. Unit is now operating as designed. Advised customer on repair. No error codes.

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW2

Near Austin, TX 78729

Kimo

Job Details: 07/06/2023

Arrived onsite for a washer that is making a pound noise when in spin. Upon testing the unit I was not able to duplicate the issue. Upon further inspection I found that the gearcase is showing signs of a leak I am ordering the case and setting return for 07/17/23; ordrng 1 W11454741 (GEARCASE) and 1 W10721967 (CAM) and 1 WP3951744 (AGITATOR)