Service History 195

We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/17/2021
Arrived on site for Water Filter Stuck - Can't Remove - Built-In Refrigerator. Found end cap missing from current filter. Was able to remove filter but once new filter was installed the filter head began to leak. Removed filter head and installed new filter head. Installed customers filter and no leaks detected. Recommended customer purchase every drop filters due to off brand filter gaskets tearing. Left new end cap for customer to use on all new filters going forward. No leaks detected. Purged new filter. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Cedar Park, TX 78613
Kayman
Job Details: 05/17/2021
Arrived onsite to install previously diagnosed parts. I installed the drain pan and added shims. I installed the pantry UI harness. I reassembled the unit and found that the pantry UI was not needed. I tested the unit and it is working as designed. I advised the Customer to monitor the unit to make sure it reaches optimal temps in a day or 2. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM02
Near Austin, TX 78704
Luis
Job Details: 05/17/2021
"Arrived on site for no water or ice. Diagnosed power harness not fully seated to water valve causing to power to energize water valve solenoid,installed harness correctly to valve tested water dispenser passed ran icemaker through a cycle water filled icemaker"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Temple, TX 76502
Tyler
Job Details: 05/17/2021
"Arrived on site for washer giving LF error. Upon arrival found errors codes F3e2, f2e1, f0e4 in diagnostics. After further testing I found the cold side water valve wasnt allowing water in. After installing new inlet valve I was able to reassemble and test unit and found unit is fully functioning as designed. Call complete"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Austin, TX 78731
David
Job Details: 05/17/2021
Arrived on site to follow up on stuck key error F2E1. Replaced control and ribbon cable and tested function. Found aperture resolved. Also replaced due to previously replaced console arriving dented. Unit is now working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/17/2021
"Arrived on site for dishwasher starting and stopping and not draining. Inspected unit and work area. Found no power to unit. Found circuit tied into light switch. Powered unit on and performed diagnostics mode, found error code F6-E4 float switch. Monitored test cycle operation and found not draining. Found knockout punch has not been removed from garbage disposal. Removed punch and continued with test cycle. Found element drawing 7. Amps. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Leander, TX 78641
Kayman
Job Details: 05/17/2021
"Arrived onsite for vent hood making weird noise in high speed. I confirmed the complaint. I replaced the motor but the noise remained. I found the units installation to be the issue. The left side is sagging due to the mounting screws stripping in the wood and the noise is coming from the up in the vent, it sounds to me like the air hitting a piece of tape the wrong way. If I lift up and push up on the unit the noise goes away. I advised the customer to have the builder correct the installation."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Round Rock, TX 78665
Wesley
Job Details: 05/17/2021
"Arrived onsite and found unit operating with failed module, replaced spark module. All checks good. Unit is now operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHAXVB00
Near Austin, TX 78739
Robert
Job Details: 05/17/2021
Arrived on job for complaints of not cooling. Found the refrigerator warm and the thermostat not responding. Replaced thermostat and test.
We serviced a
MAYTAG WASHER
Model LAT9406AAM
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/17/2021
Arrived on site to replace previously ordered parts for washer. Replaced lid switch and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFH00
Near Lago Vista, TX 78645
Justin
Job Details: 05/17/2021
"Arrived on site for a refrigerator creating ice sickles around freezer door. I checked the temps and found the RC at 40?F and the FC at 2?F. Upon further inspection I found a small air leak on the top left corner of the door. I used my heat gun to reshape the gasket and silicone adhesive to repair the tear. I advised the customer of the silicone and he said it was okay, for the new gasket I was going to install was damaged. I advised the customer to keep the door closed for several hours to let the gasket shape. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFE525C0BB0
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2021
"Arrived on site to inspect range cooktop temps. Upon further inspection, the customer advised that when using the right 2 burners on high then turn them down, the burners stayed on and never turned off/down. I tested all burners and found them operating as designed. Customer advised that it charred their food/pot. I retested the front right burner and tested for approximately 5-10 mins on high then turned it down and it turned off, but once the sensor read the temp, the element came back on. I advised the customer that the unit is operating as designed and no repairs are needed at this time. I recommended that when using the burner on high and they wanted to turn it down to a simmer, to switch the pot/pan to another burner until the hot burner could cool enough to a simmer heat.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 05/17/2021
"Arrived on site to diagnose a refrigerator that is not producing ice. Fill line frozen again. Contacted tech line and spoke with Anthony. He advised all parts check good, and to raise freezer temp. Set freezer to 3 and insulated filltube heater to insure proper heat transfer. All checks good and no leaks were found at time of service. File# 7730772520"
We serviced a
GE DISHWASHER
Model GDT605PSM0SS
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/17/2021
"Arrived on site to replace cover, after replacing cover, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Pflugerville, TX 78660
Wesley
Job Details: 05/17/2021
Arrived onsite and repaired unit by replacing failed burner. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near Austin, TX 78753
Jacob
Job Details: 05/17/2021
Arrived onsite for unit having broken wheels. at the unit and noticed the right wheel was broken replaced wheel. Still needed to replace left wheel assembly as well. Office to reschedule
We serviced a
WHIRLPOOL COOKTOP
Model WFE320M0ES2
Near Austin, TX 78745
Leonardo
Job Details: 05/17/2021
Arrived on site to test unit for f9 error code. Found bad control board replaced board test unit and unit test good job complete.
We serviced a
GE RANGE
Model JB650ST2SS
Near Harker Heights, TX 76548
Tyler
Job Details: 05/17/2021
Arrived on site for range needing previously diagnosed main control as well as broil element. After installing both needed parts I was able to reinstall both new parts and found unit now fully functioning as designed call complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Cedar Park, TX 78613
Kayman
Job Details: 05/17/2021
Arrived onsite for washer not responding. As per prior diagnosis I installed the UI and ran diagnostics. I found multiple stored error codes. One in particular was for lid latch failure. I found the bottom left hinge of the of the lid was cracked and would sit down out of position. This caused the latch to fail. I tried pushing down on the lid to try and get it to latch but it would not respond. The console would flash F5 and turn its self off. I am ordering the lid(W11259006) latch(W10810403) requesting AUTHO for repair for additional parts. Office to R/S; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Leander, TX 78641
Justin
Job Details: 05/17/2021
Arrived on site for a dryer making a loud thumping noise. I ran the unit and it sounded as if the tub was rocking back and forth. I gained access to the tub and found it not sitting on the wheels properly. I took the tub out and adjusted it. I then ran the unit again and the sound was no longer present. Unit is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2976AEB00
Near Robinson, TX 76706
Jonathan
Job Details: 05/17/2021
"Arrived on site for refrigerator that?s hardly making ice and lost temperature in the freezer section. Inspected unit and work area. The customer advised that the day after they called in about the refrigerator, the unit self corrected and has been running and holding temperature properly. He did advise that the unit is leaking from the icemaker area and running down the front of the door. Check the freezer in the freezer was at proper temperature. Found no evidence of any defrost issue of any kind. Ran the unit through a harvest test and found the icemaker heater seemingly not working as the motor was having to bust the ice out of the mold. Found a gasket issue on both sides of the ice door due to ice buildup.Per the service pointer on Frost and dripping at the facia, ordering the facia heater, icemaker, and ice door for repair. Due to the customers complaint of an issue with cooling for that one day, also ordering UI and will return with control. Office will need to contact the customer about a return date due to multiple parts coming from different regions.; ordrng 1 W10549591 (door-ice) and 1 W10878995 (cntrl- UI) and 1 WPW10553630 (escutcheon) and 1 WPW10764668 (ice maker)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/17/2021
"Arrived on site for I've noticed that the clothes do not move position during the wash cycle. The drum fills and not agitating--the drum will fill but the clothes just sit there --clicking noises the clothes just sit there in water until the rinse cycle begins. A couple of times, the clothes were wet at the end of the cycle and I had to use the spin cycle to remove the water. There are loud clicking noises as well. Placed in diagnostics and Motor fault came up. Removed dust cover and found actuator not inside cam mount. Removed actuator and installed new actuator. Cleared error codes and ran manual diagnostics to high speed spin then heavy agitation. Washer spun and agitated as designed. Placed in auto diagnostics and washer completed all cycles without issue. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near New Braunfels, TX 78130
Noah D
Job Details: 05/17/2021
"Arrived on site to inspect unit for not making ice correctly, upon inspection found the tray was cracked and causing leaking. Replaced icemaker and tested unit for operation. Complete"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH00
Near Cedar Park, TX 78613
Kayman
Job Details: 05/17/2021
Arrived onsite to install data temperature log
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW5
Near Marble Falls, TX 78654
Cliff
Job Details: 05/17/2021
Arrived on site to diagnose a washer that is not filling with water. Found faulty valve assembly and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704EBS0
Near Horseshoe Bay, TX 78657
Jonathan
Job Details: 05/17/2021
Performed diagnostics mode and found error code F1-E7 no heat and F6-E4 float switch. Monitored test cycle and found leaking at sump assembly. Removed unit to access sump assembly. Removed failed sump and installed new. Reinstalled unit and installed. Performed diagnostics mode and monitored test cycle. Checked for hot temperatures at end of cycle. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Meadowlakes, TX 78654
Cliff
Job Details: 05/17/2021
Arrived on site to diagnose a refrigerator that is slow to produce ice. Found ice bin full at time of service and advised customer that ice cubes may have been caught in bail arm. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near New Braunfels, TX 78130
Noah D
Job Details: 05/17/2021
"Arrived on site to inspect unit for knocking sounds, upon inspection found the knocking sound only happened when ice was being harvested. Sound is ice tray cracking as programmed. Complete"
We serviced a
MAYTAG DRYER
Model MGD8630HW2
Near Austin, TX 78731
David
Job Details: 05/17/2021
"Arrived on site to diagnose dryer with dead console. Performed diagnostic on unit and found power good At control, and lights on inside the unit. Only console is unresponsive. Replaced console and verified unit is functioning and heating. Unit working as designed. call complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78754
Matthew
Job Details: 05/17/2021
Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found stored error code for F5E2 Lid lock fault. Ran calibration test and auto cycle test and lock was functioning properly. Ran normal load test and unit is functioning properly. Ran drain and spin and was functioning properly. Error could have been caused by latch interference. Instructed customer to insure lid is completely closed when starting a cycle. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/17/2021
"Arrived on site to test unit for error code f8e4(open overflow/float switch). Found bad switch. Replaced switch, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HV0
Near Pflugerville, TX 78660
Wesley
Job Details: 05/17/2021
Arrived onsite and found unit oven ignition able to be corrected with proper electrode adjustment. Ordering burner heads and caps to repair an issue with ignition of large front burners. ; ordrng 2 WPW10515455 (Burner heads)s and 1 W10881749 (Caps)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM00
Near New Braunfels, TX 78132
Noah D
Job Details: 05/17/2021
"Arrived on site to inspect unit for not making ice correctly, upon inspection found the unit not making ice to full capacity, found the emitter not allowing full production which was just replaced, ordering control, emitter and receiver. Office to reschedule ; ordrng 1 W10258520 (RECEIVER ) and 1 W10518658 (cntrl-elec) and 1 W10518659 (cntrl-elec) and 1 W10738538 (cntrl-elec)"
We serviced a
GE REFRIGERATOR
Model GTL21KBXAB5
Near Kyle, TX 78640
Kevin
Job Details: 05/17/2021
"Arrived on site and inspected refrigerator and found ice buildup from air gap in freezer, found doors are sagging. .; ordrng 5 WR01X10710 (Shim washer)s and 1 WR12X22426 (Center hinge) and 1 WR13X10457 (Lower hinge) and 1 WR02X13143 (Lower hinge pin)"
We serviced a
LG DRYER
Model DLEX7177WM
Near Georgetown, TX 78633
Lou
Job Details: 05/17/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a metal rattling noise. I disassembled the unit and found the idler pulley with grease buildup and not rolling properly, the 2 rear rollers axles were gunked up with debris and not rolling properly, the belt is fraying and the venting tube was loose. I removed and replaced the tension pulley and belt. Removed the rollers and cleaned the axles and re-installed the rollers. Cleaned the lint from the unit and reassembled the unit. Retested and the unit it is operating as designed. No lint observed at the end,of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78735
Luis
Job Details: 05/17/2021
"Arrived on site for no lights in fresh food. Found pantry lights working main led module not powering on,tested switches passed voltage to led module diagnosed unit will need led module ordering led module and control in case needed ; ordrng 1 W11333374 (Led module) and 1 W11043763 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Round Rock, TX 78665
Wesley
Job Details: 05/17/2021
Arrived onsite and found f2 e3. Pressure system error. Ordering pressure switch to repair. Customer has control if it is needed. System repeat error after clearing and test during first regular cycle. ; ordrng 1 WPW10448876 (Pressure switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near New Braunfels, TX 78132
Andrew
Job Details: 05/17/2021
"Arrived on site to test unit for FC door not sealing properly. Found bottom of FC was a huge sheet of ice. FC evap drain was clogged causing ice to form and preventing door from closing properly. Removed obstruction, tested unit, unit works good. No leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Austin, TX 78701
Chase
Job Details: 05/17/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Mustang Ridge, TX 78610
Kevin
Job Details: 05/17/2021
"Arrived on site and replaced all parts diagnosed on previous visit, interlock kit is incorrect for this model. microwave thermal fuse still fails. Spoke with SW who recommended ordering transformer and correct interlocks.; ordrng 1 Wpw10693025 (Magnetron) and 1 Wpw10693025 and 1 W11256462 (Diode) and 1 W10850446 (capacitor) and 5 W10138793 (Fuse)s and 1 W11433682 (Interlock) and 1 W11433683 (Interlock) and 1 W11446747 (Transformer)"
We serviced a
GE DISHWASHER
Model GSD580P35BA
Near Wimberley, TX 78676
Robert
Job Details: 05/17/2021
Arrived on job for complaints of dishwasher leaks. Found the sump and the motor leaks will need to replace both to complete. ; ordrng 1 WD18X213 (inlet sump)
We serviced a
JENN-AIR ICE MACHINE
Model JUIFX15HX00
Near Granite Shoals, TX 78654
Cliff
Job Details: 05/17/2021
Arrived on site to diagnose an ice machine that is not producing. Found cutter broken. Cutter will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W10919199 (Grid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Killeen, TX 76543
Al
Job Details: 05/17/2021
"Arrived back on site to install previously ordered parts.Removed and replaced the freezer harness and main control, which was programmed to code 12 on customers unit.Unit came on and began cooling.I advised the customer to place a bottle of water inside the freezer and wait approximately 24 hours for the water to freeze.JOB COMPLETE"
We serviced a
GE REFRIGERATOR
Model ZFGP21HYASS
Near Jonestown, TX 78645
Justin
Job Details: 05/17/2021
Arrived on site for a refrigerator leaking from the back. Upon arrival the customer stated that another company already diagnosed the IM fill tube heater was the issue and causing the fill tube to freeze up. They found the water leaking from the fill tube in the back. Upon further inspection I found the line to the filter head was leaking and cracked down by the valve. We need to splice the line with 5/16 couplers in order to put a new plastic water supply line in. Ordering couplers and supply line. Authorization ended on valve and IM. Installing those as well in case of weeping valve. Office to reschedule.; ordrng 2 WR02X11330 (Water Tube 5/16 Fitting)s and 1 5/16plasticwatersupplyline (5/16 plastic water supply line) and 4 Authoonicemakerandvalve (Autho on IM and valve)s
We serviced a
WHIRLPOOL RANGE
Model RF362LXSB0
Near Harker Heights, TX 76548
Al
Job Details: 05/17/2021
Arrived on site and inspected front right element issues.Found the infinite switch was defective.Removed and replaced it.Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near Georgetown, TX 78626
Lou
Job Details: 05/15/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the magnetron, capacitor, diode, transformer & damper. Tested unit and it is operating as designed. Once placed back on the wall, I tested again and it continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Austin, TX 78747
Robert
Job Details: 05/15/2021
"Arrived on job for complaints of water in refrigerator section, found the cover frozen will need cover and have it defrosted to complete. ; ordrng 1 W10889841 (cover-evap)"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near Austin, TX 78747
Robert
Job Details: 05/15/2021
Arrived on job for complaints of clothing stuck underneath agitator. Removed agitator and removed clothing. Replaced agitator. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Buda, TX 78610
Robert
Job Details: 05/15/2021
Arrived on job for complaints of no ice. Ran diagnostics and found E2 code ran harvest and it didn?t complete. After replacement test operation. No leaks detected at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KUDS01FLSS3
Near Georgetown, TX 78633
Lou
Job Details: 05/15/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the elbow at the water line and valve leaking, I moved and replaced elbow and tested. I found that the actual copper water line is leaking at the backside of the nut that connects the line to the valve. I advised the customer that they would need to have a plumber repair the copper line as I dont have the tools to do such. I recommended that the customer consider replacing the copper tubing with braided hoses and would need at least 6-8 feet of hose due to the distance between the dishwasher and plumbing under the sink. I turned the water off to the unit for safety and advised the customer to not use the dishwasher or turn the water on until the water line has been repaired. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG374LVB1
Near Kyle, TX 78640
Robert
Job Details: 05/15/2021
Arrived on job for complaints of not keeping oven to temperature. Found the igniter not working correctly after warming causing temperature to drop.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Austin, TX 78747
Robert
Job Details: 05/15/2021
Arrived on job for complaints of drawer not able to open and deli control not working. Found the evaporator cover in refrigerator frozen. Recommend replacement of fan kit for defrost issue. Pulled deli control and compartment full of water and wires rotted off from corrosion. Will need control deli door and fan kit to complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78747
Robert
Job Details: 05/15/2021
Arrived on job for complaints of squeaking noise in washing cycle. Ran diagnostics and suspension squeaking. Replaced suspension and test.
We serviced a
WHIRLPOOL OVEN
Model GBS307PDS7
Near Buda, TX 78610
Robert
Job Details: 05/15/2021
Arrived on job for complaints of broken glass. Found front glass broken. Replaced front glass.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QJT00
Near Georgetown, TX 78626
Lou
Job Details: 05/15/2021
"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that theyve been finding small puddles of water at the front of the unit at the bottom of the RC door. Also, there is condensation building up in the top back left corner near the damper area. I placed my flashlight on the top shelf in the RC section and closed the door and found a small gap in the RC door gasket at the top left corner. Using my heat gun and some foam, I reshaped the gasket and tested and the door is sealing properly. I recommend that the customer leave the RC door closed for a few hours or allow the gasket to shape to the door/chassis.No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model MDE3000AYW
Near Georgetown, TX 78633
Lou
Job Details: 05/15/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately it began to make a squeaking noise. Disassembled the unit and found the drum rollers were not rolling. I removed and replaced the rollers and tension pulley roller and cleaned the axels and cleaned out the lint. Reassembled the unit and retested and unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL OVEN
Model KEMS308SSS05
Near Georgetown, TX 78633
Lou
Job Details: 05/15/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the bake element failure, I removed and replaced the bake element and tested. Unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 05/15/2021
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics and tested. Unit dispensed water into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Austin, TX 78744
Robert
Job Details: 05/15/2021
Arrived on job to replace front glass found the glass order glass without stainless piece ; ordrng 1 WPW10330079 (glass-door)
We serviced a
MAYTAG DRYER
Model PYET244AYW
Near Georgetown, TX 78626
Lou
Job Details: 05/15/2021
"Arrived on site to inspect dryer not working and having a burnt smell. Upon further inspection, I raised the top panel and found the thermostat had shorted. I replaced it with a tester and retested the unit and it continues to not function. Tested voltage to the unit and its getting 245V at the wall and terminal block. Tested voltage to the timer and it is showing 0V. Job completed Should the customer want to proceed with repairs, the timer and thermostat will be needed."
We serviced a
GE MICROWAVE
Model JKP90DP3BB
Near Georgetown, TX 78633
Lou
Job Details: 05/15/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous service techs diagnosis, I removed and replaced the microwave main control and tested. Unit is operating as designed.
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2408NS0A
Near New Braunfels, TX 78130
Andrew
Job Details: 05/14/2021
"Arrived on site to test unit for not responding. Found control board was receiving proper voltage but not sending voltage to panel. Replaced control, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near New Braunfels, TX 78132
Andrew
Job Details: 05/14/2021
Arrived on site to test unit for error code f6e2(miscommunication).
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Jarrell, TX 76537
Lou
Job Details: 05/14/2021
"Arrived on site to inspect washer not filling with water. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F7E5 & F8E1. Cleared the codes and continued with testing. I found the cold valve is not opening all the way and will need to be replaced. The unit completed diagnostics after the valve being tested. I am ordering the valve and office to schedule return service. No water leaks observed during service.; ordrng 1 W11210459 (Inlet valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near San Marcos, TX 78666
Andrew
Job Details: 05/14/2021
"Arrived on site to test unit for leak from underneath. Found unit was completely out of level causing leak from bottom of door. Left side was sitting on power cord. Secured cord properly, leveled unit, unit works good. No leaks detected. Found drain hose was over stretched causing hose to pinch on disposal drain causing unit to drain slowly. Advised maintenance to use an extension to ensure proper draining. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS1
Near Lampasas, TX 76550
Tyler
Job Details: 05/14/2021
Arrived on site for microwave not heating up. Upon arrival I was able to verify that the turntable microswitches and main controls are all working after running multiple test at first I thought the magnetron gone bad but after further diagnosis I found out the diode capacitor were both blown not allowing the unit to hold a proper charge to supply the high-voltage components with.l I replaced both parts and found unit is now fully functioning and heating as designed. Call complete
We serviced a
KITCHENAID OVEN
Model KEBS107DSS8
Near Austin, TX 78746
Kevin
Job Details: 05/14/2021
Arrived on site and removed control board for rebuild. Also found harness to control board is burnt out and may no longer make a good connection.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHB0
Near Austin, TX 78734
David
Job Details: 05/14/2021
Arrived on site to diagnose dishwasher with rack issues. Found upper rack right adjustor was broken off at the front wheel. Replaced with new adjustor kit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Georgetown, TX 78633
Lou
Job Details: 05/14/2021
"Arrived on site to inspect refrigerator door handle. Upon further inspection, I found the left RC door handle had separated from the mount. I attempted to remount the handle and found the screw stripped on the handle. I removed and replaced the handle and at the same time, found the right RC door gasket torn. I removed and replaced the gasket and shaped the gasket with my heat gun tested and door is sealing correctly. No water leaks observed during service, job completed.; ordrng 1 W10830162 (RC door gasket)"
We serviced a
AMANA REFRIGERATOR
Model ART308FFDB07
Near Niederwald, TX 78640
Kevin
Job Details: 05/14/2021
"Arrived on site and replaced fresh food door, fridge is now complete, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Georgetown, TX 78628
Tommy
Job Details: 05/14/2021
"Arrived onsite for unit squeaking, upon arrival found unit squeaking. Found unit belt loose. Replaced according to ED on Sr. Tested found unit now operating as designed.
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Fort Hood, TX 76544
Al
Job Details: 05/14/2021
Arrived back on site to install previously ordered parts.Removed and replaced the drum and repair kit.Reassembled and unit tested as designed.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model PFSS5RKZCSS
Near Belton, TX 76513
Jonathan
Job Details: 05/14/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced control board and tested unit. Unit began working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS04
Near Jarrell, TX 76537
Lou
Job Details: 05/14/2021
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I removed the ice maker and found the fill tube chute clogged with ice and the fill tube clogged with ice. Removed the ice and re-installed the IM and tested. Ice maker failed. I tested the calling for water and it failed as well. I found that the ice maker does not have a part number in the parts breakdown; therefore, I am ordering a CNOTE-PARTS RESEARCH: ICE MAKER and office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (PARTS RESEARCH-IC MAKER)"
We serviced a
FRIGIDAIRE RANGE
Model LFEF3011LWD
Near Belton, TX 76513
Jonathan
Job Details: 05/14/2021
Arrived on site for a range that has a broken baking element and has a surface burner that goes on high regardless of the setting. Inspected unit and work area. Confirmed both of the customers complaints and replaced bake element. Replaced the infinite switch but also noticed a bad spot on her element that was glowing red when the rest of it was not red. Spoke to PR and was advised that the element was about to break or stop working and advised to replace the element as well . Replaced surface element and tested the unit. The unit began working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Belton, TX 76513
Al
Job Details: 05/14/2021
Arrived on site and inspected dryer scraping noise.Confirmed the complaint and found a small rock logged in the front gasket.Removed it and unit now functioning as designed.JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model WED92HEFC1
Near Austin, TX 78728
Justin
Job Details: 05/14/2021
"Arrived on site for a dryer that would pop the breaker. Upon arrival the customer stated the breaker would pop as soon as you plugged the unit in. He also stated that the unit was working fine at the old house and as soon as they moved here it began. I found the home to be a new build and it to be on a GFCI, it was also a 240V dryer on a 120V breaker box. I turned the breaker on and checked voltage at the wall. There was no polarity issues and the voltage was good. I plugged the unit in and the breaker popped right away. I gained access to the terminal block and found it in good shape. The power cord ohmd out good as well. I gained access to the control and harness and found both in good shape. I advised the customer the unit appears to be as designed and they may need to call an electrician.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/14/2021
Arrived on site to install previously diagnosed part. Removed freezer door and installed new freezer door. Tested water dispenser and water dispensed. Placed in diagnostics and completed ice maker harvest. Then ran water fill test. Water filled mold. Ice maker running as designed. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Andice, TX 78628
Tommy
Job Details: 05/14/2021
Arrived onsite for handle having fallen off. Upon arrival found door loosely Together hinge screws loose as well as rest of the door. Tighten screws replaced handle and screws. Put door back into place and test. Found it operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78745
Kevin
Job Details: 05/14/2021
"Arrived on site and inspected dryer and found the timer is hot to the touch, dryer has not been used recently. After replacing verified new timer is moving properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Troy, TX 76579
Jonathan
Job Details: 05/14/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced fabric softener dispenser and tested the unit. Found the fabric softener dispenser filling with water and no leaks present. Advise customer to run several loads to ensure everything is running properly. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY00
Near Cedar Park, TX 78613
David S
Job Details: 05/14/2021
"Arrived on site to diagnose continuation of original issue of grinding sound from water line when dispensing water, replaced the valve and unit is functioning as designed, instructed customer that if the problem persists they are going to need a water line reducer for the unit to correct the issue. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS4
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite to install previously diagnosed parts. I installed both interlocks and tested the unit. The unit blew the filter fuse as soon as I tried to heat a glass of water. I accessed and found the diode connected to the common terminal of the capacitor. I connected the diode to the correct position on the line terminal and re tested the unit. The unit is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDB835DC4
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of unit not heating, found failed element, I replaced element, unit tested good."
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Dripping Springs, TX 78620
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for broken glass door. Replaced front door glass test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42MHS00
Near Austin, TX 78731
Luis
Job Details: 05/14/2021
"Arrived on site for no cool. Found evaporator incased in ice,removed cover,advanced defrost timer,heater not powering on,checked continuity on heater failed diagnosed a defective heater. Ordering heater assembly customer will need to defrost unit 24hrs before return appointment. ; ordrng 1 WP2006750 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite for refrigerator not cooling. Upon arrival I found out the unit is over cooling not under cooling. I found food in the RC deli drawers freezing. I tested temps and found the RC=30 and FC=5 I ran diagnostics and found the damper opening and closing in diagnostics. I found that the whole time onsite the FC fan did not turn off and the damper stayed open to cool the RC. I found the RC thermistor out of range causing the unit to think its too warm in the RC I am ordering the rc thermistor(W10316760) and the UI as per CS. . ; ordrng 1 W11284720 (UI) and 1 W10316760 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 05/14/2021
Arrived on site to test unit for loud noise while ice maker running cycle.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Leander, TX 78641
Kayman
Job Details: 05/14/2021
Arrived onsite for microwave that looks damaged or there is a problem with the wrap. I found the right side of the wrap slightly bowed allowing the white frame to show through. I did not see any dents or damage to the wrap. I adjusted the control and that side of the wrap. The gap has closed and the wrap within tolerance for the unit. It was most likely bowed due to the canister shape or installation. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Edgeworth, TX 76569
Wesley
Job Details: 05/14/2021
Arrived onsite and found unit had leak from waterline and tube. Replaced tube and waterOne to correct. Unit is now operating as designed.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Buda, TX 78610
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for cold air coming in. Found unit to be installed correctly but damaged filter hitting fan and not letting fan turn. Will order new filter will drop off at front door office to reschedule. ; ordrng 1 W11369459 (Filter)
We serviced a
WHIRLPOOL COOKTOP
Model JEC8430ADF
Near Austin, TX 78731
David
Job Details: 05/14/2021
"Arrived on site to diagnose cooktop with a non functioning burner. Found the left front burner has a burnt/broken element. All other elements good, switches good. Ordering new element. Office to schedule when we get Burner, which is PSP. . ; ordrng 1 W10823693 (Left Front Burner)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78750
Justin
Job Details: 05/14/2021
Arrived on site to install previously diagnosed parts. I installed bushing and pads and the unit is now working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model ZISS480DRKSS
Near Spicewood, TX 78669
Brandon
Job Details: 05/14/2021
"Arrived on site for customer complaint of unit not maintaining temperature, found previous company added refrigerant to system without fixing the leak. Found sealed system leak, ordering compressor, evaporator, filter drier, and access valve. ; ordrng 1 WR87X10111 (Compressor) and 1 WR86X0096 (Filter drier) and 1 WR85X10039 (Evaporator) and 1 W10913906 (Access valve) and 1 Cnote (Master SS tech) and 1 Cnote (2 hour job) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKW0
Near Austin, TX 78717
David S
Job Details: 05/14/2021
"Arrived on site to diagnose washer not draining, upon initial inspection of the unit the customer informed us of the same, put unit into diagnostics for error codes and got f9e1 for no drain, tested drain pump and found it intermittently draining, when drain pump was removed we found that one of the metal teeth had broken off and was retrieved when we vacuumed the unit of the remaining water, replaced drain pump with new and instructed customer of issue. Put into diagnostic cycle and unit operated as designed, no leaks. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/14/2021
Arrived onsite and found unit operating with completely frosted fresh food evap. Advised customer that unit would need to be defrosted to have fan scroll replaced. Ordering fan scroll and thermistor and control to repair. ; ordrng 1 W11098695
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Pflugerville, TX 78660
Wesley
Job Details: 05/14/2021
Arrived onsite and found unit operating with completely frosted fresh food evap. Advised customer that unit would need to be defrosted to have fan scroll replaced. Ordering fan scroll and thermistor and control to repair. ; ordrng 1 W11098695
We serviced a
SAMSUNG WASHER
Model Wf410ANW/XAA
Near Georgetown, TX 78633
Jonathan
Job Details: 05/14/2021
"Arrived on site for washer not draining. Customer stated they was able to drain manually through access drain. Inspected unit and work area. Found drain line to far down standpipe and not zip tied in. Corrected drain line. Tested operation and found unit draining at good rate. Recommend to run cleaning cycle and run a few washes through to see if failure will reappear. If failure does reappear will need to replace drain pump assembly. All operations tested good, no water leaks detected.
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Leander, TX 78641
Justin
Job Details: 05/14/2021
Arrived on site for a wall oven door catching top left corner of the frame. Upon further inspection I found the left side frame bent and actually causing the lower and upper door to slide agains the frame. This was making it hard to close the door and scratching the inner door. I called techline and spoke to Sterling and received SR# 7730762125.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Buda, TX 78610
Leonardo
Job Details: 05/14/2021
Arrived on site to test unit for Broken front glass. Replaced glass and name tag test unit and unit test good job complete.