We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Hutto, TX 78634
Vincent
Job Details: 04/11/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was error F1E1. Gained access to the control and inspected, found nothing from normal. Im ordering a control board to to the faulty control. Office will contact builder to reschedule when parts are available. ; ordrng 1 W11620559 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Taylor, TX 76574
Vincent
Job Details: 04/11/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the refrigerator section will stop cooling and then it will get cold in a couple of days. I retrieved temps RC 50? FC 14?. Inspected for ice build up and found ice in the evaporator cover not allowing good airflow for RC to cool well. Tested the heater and found voltage to the heater. Tested the heater and the resistance in the heater was not good indication of a bad heater. Im ordering the defrost heater and thermistor for the evaporator and returning with pre-screened parts. Office to schedule customer when parts are available. Advised customer to defrost the refrigerator 24hrs before service and they signed the waiver. No leaks where observed during service. ; ordrng 1 W11650660 (Heater) and 1 WPW10384183 (Thermistor FC)"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Leonardo
Job Details: 04/11/2023
Arrived on site to test flames not even. Found bad burner caps. Ordering new caps office to reschedule ; ordrng 3 WP98017461 (Burner caps)s
We serviced a
MAYTAG DRYER
Model MED8630HC
Near Austin, TX 78759
Wesley
Job Details: 04/11/2023
Arrived onsite and evaluated dryer that is tripping breaker upon being plugged in. E termite supply is good and isolated the L1 circuit as responsible for the tripping. Ordering the harness and L1 circuit parts to repair. Office to reschedule due to parts availability. ; ordrng 1 W11157867 (Main harness) and 1 W11216837 (Valve) and 1 W11322263 (Control)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Leander, TX 78641
Kimo
Job Details: 04/11/2023
"Arrived onsite for a washer that is making a chirping noise when in use. Upon inspection I was not able to get the unit to chirp but I did find some wear on the gearcase splines and as small amount of oil coming fro the case. I am ordering the gearcase, cam and agitator and return ordrng 1 W11449840 (GEARCASE) and 1 W10721967 (CAM) and 1 W11550891 (AGITATOR) and 1 W10752187 (SCREW)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHV0
Near Bertram, TX 78605
Maurice R
Job Details: 04/11/2023
Arrived onsite for dishwasher leaking. On inspection found that the drain tube had popped off the pump(see pic) I replaced the drain tube back on the pump and double checked to make sure it was connected. Ran the unit in diagnostics mode and at the end the drain tube came off and displayed water under the unit and the cabinets. Customer complained that the door will not stay where she wants it to be. The springs are set to the furthest hole on the frame.when the door is half open it will fall all the way down. Customer is not happy with the unit. Ordering parts to fix issue. ; ordrng 1 W11665769 (Pump) and 1 8269144A (Drain tube) and 2 W11174981 (Spring)s and 2 WP8268961 (Sleeves)s
We serviced a
WHIRLPOOL WINE COOLER
Model WUW55X24HS01
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/11/2023
"Arrived on site to test unit for beeping. Unable to replicate beep. Verified door switch engaging. Evap motors all working as designed. Recommend replacing control, ui and thermistors. Unit is still within 1yr manufacture warranty. Office to reschedule. ; ordrng 1 W11406123 (Thermistor) and 1 W11296649 (Thermistor) and 1 W11530276 (UI)"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBL214KSB00
Near New Braunfels, TX 78132
Andrew
Job Details: 04/11/2023
Arrived on site to test unit for humming noise and door rust. Needing left hinges door. Found him in his part of normal operation when compressor running. Office to reschedule. ; ordrng 1 W11644056 (Left hinged door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78724
Joe Z
Job Details: 04/11/2023
"Arrived on site for not cooling. Upon arrival both FC and RC are slightly cool. Removed evaporator cover to inspect frost pattern. There is only slight frost on top right corner of evaporator and slight frost at bottom of evaporator. Just about the entirety of evaporator is frost free. Compressor is operating. Ran diagnostics and all test passed. Need to order sealed system repair. Ordering compressor, dye drier, nitrogen, r600 kit , and access valve. Office to reschedule ; ordrng 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 W11580057 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Round Rock, TX 78664
Paul
Job Details: 04/11/2023
"Arrived onsite for a refrigerator that is not cooling well in the RC and is not making ice. I found the RC evaporator frosted over. I found the thermistors in range at the control and the correct DC voltage out of the main control to the thermistors. I found some foam in the drain tube but not fully restricting the flow. I cleaned the tube out and used sealant to seal any air gap when reinstalling it. Going to replace the fan and harness, relocate the thermistor and zip tie it to the evaporator and replace the UI control. Ordering W11387386 UI control and shims. Customer is going to defrost the unit and have it cleaned out. Went over defrost instructions with the customer. RS for Mon 4/17.; ordrng 1 W11387386 (UI) and 2 Shims (Shims)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Spicewood, TX 78669
Kevin
Job Details: 04/11/2023
"Arrived on site and inspected refrigerator and found it is room temperature in both sections. Removed rear cover and found compressor is running. Removed evaporator cover and found no frost pattern. Refrigerator will need a sealed system repair, this is covered under five-year sealed system warranty.; ordrng 1 W10779331 (Compressor) and 1 WP2188822 (Evaporator) and 1 Sf8404 (Stub) and 1 W10143759 (Dye drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/11/2023
"Arrived onsite for icemaker not working properly. On inspection found ice melted together, on further inspection found the gasket from the icemaker to the bin was not sealing properly. I tried to flip it and the frame broke. Ordering new part.; ordrng 1 W11171728 (Ice maker bin door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near San Marcos, TX 78666
Andrey
Job Details: 04/11/2023
"Arrived on site to test unit for no cool, tested unit found no frost pattern present on evaporator, compressor is running and a water fall sound in evaporator, called tech line to document my findings was advised to proceed with repair, SR# 7736155295, ordering compressor, access valve and dye drier, R600 kit, Oilless gauges, nitrogen, 2 hours on return visit, off to reschedule ; ordrng 1 W11506635 (Access valve) and 1 Wpw10143759 (UV drier) and 1 W11580057 (Compressor) and 1 R600KIT (R600 KIT) and 1 Nitrogen (Nitrogen) and 1 Oillessgauges (Oilless gauges)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335FDDM01
Near Austin, TX 78725
Joe Z
Job Details: 04/11/2023
"Arrived on site for unit making loud noise. Upon arrival inspected unit and found during call for cooling, the compressor makes the noise. Need to replace the compressor. This is a R134a sealed system. Ordering Autho, compressor, drier, and access valve. Office to reschedule ; ordrng 1 Autho (Autho) and 1 W10276644 (Compressor) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near New Braunfels, TX 78130
Andrew
Job Details: 04/11/2023
"Arrived on site to test unit for excessive shaking. Found gearcase leaking oil and left lid hinge is damaged. Recommend replacing gearcase, slider, left hinge and suspension. ; ordrng 1 W11551369 (Left hinge) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT148FZDB04
Near San Marcos, TX 78666
Andrey
Job Details: 04/11/2023
"Arrived on site to test unit for not cooling, tested unit found RC and FC gaskets have massive gaps, excessive hot air penetration causing unit to not cool properly, need new RC gasket, gaps around liner need to be sealed with silicone, and perma gum under FC gasket in multiple spot to to ensure proper sealing, ordered RC gasket, perma gum and silicone, office to reschedule ; ordrng 1 W11240749 (RC gasket) and 1 212643 (Perma gum) and 2 W10841140 (Clear silcone)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78757
Matthew
Job Details: 04/11/2023
Arrived onsite for refrigerator not cooling properly. Upon arrival inspected unit. Found frost buildup on evaporator cover. Ran diagnostics and forced defrost. Heater did energize. Found control giving issues. Control was marked with double sticker. Use part from call 375114. #W11546609. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Dripping Springs, TX 78620
Luis
Job Details: 04/11/2023
Arrived on site. Found unit off balance adjusted unit tested spin cycle unit working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 04/11/2023
"Arrived on site. Found a defective led module,per service pointer removed all leds,installed updated leds all lights working as designed AUTHO S84638 ; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78669
Kevin
Job Details: 04/11/2023
"Arrived on site and inspected oven and found interior light is on, light button on control panel registers when touched by light does not turn off. Customer does not have Oven connected to Wi-Fi. When oven is set into diagnostic cycle light will turn off and on properly. Also verified bake element is working, After exiting diagnostic cycle interior light is off. Recommended that homeowner connect oven to Wi-Fi and allow it to days for any updates. If issue continues control panel can be replaced again, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Dripping Springs, TX 78620
Luis
Job Details: 04/11/2023
"Arrived on site for loud noise. Diagnosed loud noise from compressor compartment,removed cover found noise from condenser fan housing,adjusted housing noise no longer present"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Austin, TX 78738
Luis
Job Details: 04/11/2023
"Arrived on site. Found a defective led module,per service pointer removed all leds,installed updated leds all lights working as designed AUTHO S84638"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Hutto, TX 78634
Vincent
Job Details: 04/11/2023
Arrived on site for washer inspected unit and work area. Customers complaint was washer making noises. Ran diagnostics and found no stored error codes. Tilted unit backwards and found no oil on the rotor and stator indicated to a good gear case. I did find the bolt to the motor lose I used loctite to make bolt did not back out again. Ran a regular cycle for about 20 min and everything sounded normal. Unit is operating as designed and no leaks where observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Hutto, TX 78634
Vincent
Job Details: 04/11/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was white stuff on the filter screen. Inspected unit and customer had dishwasher running when arrived and found that there was paper on the inside. Customer was not aware on how to remove the filter. I showed customer how to operate and unit is operating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Taylor, TX 76574
Vincent
Job Details: 04/11/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit would stop and not dry clothes. Called techline and spoke to Rich SR#7736154451 and did some testings and found that the motor was defective. Replaced the drive motor and tested. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78626
Vincent
Job Details: 04/11/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was the door seal was ripped. I removed the old seal and installed the new one. I asked customer to allow 24hrs for the adhesive to cure. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Round Rock, TX 78665
Paul
Job Details: 04/11/2023
Arrived onsite for a microwave that is not heating and making a weird noise. The customer stated it makes a loud humming noise. I tested the unit confirming the noise coming from the HV system and found the magnetron not firing. The customer also stated the unit does not vent correctly and blows out the top filter causing grease to build up on the cabinets. I found the damper not fitting in the house air duct correctly because the duct is to low not allowing the dampener to go all the way inside the duct. I explained to the customer that the house duct needs to be corrected. I found the capacitor open and the diode burned up causing the no heat condition. I found the magnetron and HV transformer both in spec. I replaced the diode and the capacitor. I tested the unit and found it putting out 1000 watts and working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/11/2023
Arrived on site for range not working. On inspection found the oven had a error F1E1 control board lost communication. The remedy said to kill power for a few minutes and try again. If the error returns it says to replace the control board. Informed the customer on the issue and if the error returns she will call back. No gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Vincent
Job Details: 04/11/2023
"Arrived on site to install parts ordered by previous tech. Installed new console and tested, unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 04/10/2023
Arrived onsite for refrigerator not producing any ice or water. On inspection everything seemed to be working i checked the water in was getting voltage. Checked water there was no water. Found the valve and turn it on. Checked and water is now being dispense out of the dispenser. No water leaks detected during service.
We serviced a
MAYTAG DRYER
Model MED5630MBK0
Near San Marcos, TX 78666
Kevin
Job Details: 04/10/2023
"Arrived on site and found no saved error codes, dryer is heating and airflow is good. Discussed correct operation of moisture sensors and recommended using timed dry on items that might not make contact with moisture sensors. Dryer is working properly, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Manor, TX 78653
Matthew
Job Details: 04/10/2023
Arrived onsite for microwave sparking. Upon arrival inspected unit. Ran test and confirmed buzzing from upper cavity. Inspected and found diode failed. Replaced diode. Tested unit multiple times and unit is functioning properly. Called safety team for documentation but line was closed. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Lago Vista, TX 78645
Maurice R
Job Details: 04/10/2023
Arrived onsite for cooktop to hot when set to simmer. On inspection the simmer burner flame to hot. On further inspection found the orifice was a 66 I replaced it with a 48. The unit is working as the customer wants. The unit is operating as designed now and no gas leaks.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Austin, TX 78745
Scott
Job Details: 04/10/2023
Arrived on site for washer making noises . Ran diagnostics and got 7-1 basket fault . Ran diagnostics and unit not agitating or spinning just humming . Replaced cap and ran calibration and diagnostics wash . All checked normal. No water leaks detected at this time. Job complete
We serviced a
MAYTAG DRYER
Model MGD4500MW0
Near Austin, TX 78739
Scott
Job Details: 04/10/2023
Arrived on site for dryer not heating . Found unit is heating but taking multiple times to dry . Ran both temp and air flow checks . Found temps are cycling properly . Air meter getting poor air flow . Recommended having exterior vents cleaned and shortening exhaust tube . Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ3
Near Austin, TX 78733
Scott
Job Details: 04/10/2023
Arrived on site for light not working now . Found bulb not screwed in fully . Tighten bulb in socket and light is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near New Braunfels, TX 78130
Andrew
Job Details: 04/10/2023
Arrived on site to test unit for long dry times. Found ventilation was completely restricted. Showed customer how filter screen compartment was pushing air out when it should be sucking in. Recommend getting venting to exterior cleared by professional prior to using to prevent damage to unit. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 04/10/2023
"Arrived on site to test unit for damaged compressor area grill. Replaced grill, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near New Braunfels, TX 78132
Andrew
Job Details: 04/10/2023
Arrived on site to test unit for not completing cycle when they washed king sized blanket. Found error f0e3(over load). Did find stator retention bolt was loose. Secured bolt and ran diagnostics with no issues. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Blanco, TX 78606
Andrey
Job Details: 04/10/2023
"Arrived on site to test unit for knocking noise, tested unit found noise coming from rollers back of drum, disassembled unit, inspection rollers and found that they are splitting creating a uneven surface to roll on, replaced all rollers from kit and belt, tested unit, noise is now gone and customer has verified, customer put a load of clothes and ran it, the noise is gone, advised customer to monitor if noise returns then to call us back, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Blanco, TX 78606
Andrey
Job Details: 04/10/2023
"Arrived on site to test unit for water leak, tested unit found broken filter head, replaced water reservoir, tested unit unit is now functioning as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Cedar Creek, TX 78612
Joe Z
Job Details: 04/10/2023
"Arrived on site for low flame too high. Upon arrival, test unit and the low setting on all burners is too high. Adjusted all valves. Unit is now operating correctly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Cedar Creek, TX 78612
Joe Z
Job Details: 04/10/2023
Arrived on site for condensation on top of FC door gasket. Inspected unit for leaking water and removed deli drawer to inspect pool of water underneath. No leaks or water is present. Ran diagnostics and all heaters are operating correctly. Cannot find issues causing condensation. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Cedar Creek, TX 78612
Joe Z
Job Details: 04/10/2023
Arrived on site to install previously ordered part. Replaced hub and test unit. Unit is now operating correctly. No leaks present at this time. Recommend that customer does not overload unit or wash items that are too large. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ03
Near Killeen, TX 76542
David Z
Job Details: 04/10/2023
Arrived on site to replace compressor identified on previous visit. Found system pressurized on tap. Evacuated system and replaced compressor and dryer. Vacuumed and verified good pressure and vac. Charged to 56g. Tested and verified compressor is coming on and working as designed. Repair completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Killeen, TX 76549
David Z
Job Details: 04/10/2023
"Arrived on site to follow up on washer making noise when running. Customer showed me video of grinding noise when agitating. Ran unit in fast agitate and confirmed bad grind coming from bottom end. Checked cam assembly and found the cam disk wobbling, and not locking into the sliding portion, with backed out nut. Replaced cam and shifter and tested. Verified unit working as designed. Repair completed."
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Leander, TX 78641
Lou
Job Details: 04/10/2023
"Arrived on site to inspect built in microwave door issues. Upon further inspection,I tested the door operations and found, at times, the door would appear to be closed but the interior light would still be on and the unit would not start. I contacted techline and spoke to Austin and advised of the complaint, previous repairs and my findings. Austin recommended replacing the hinges and advised that if this repair didnt correct the issue to have the customer contact customer service with the SR number and at that point they would need to look into replacing the unit. Austin provided SR#7736147573. I removed and replaced the hinges and tested and the unit operated as designed, but it was intermittent as before. I recommended the customer contact the manufacturer to report and provide the SR number as well. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, TX 78641
Maurice R
Job Details: 04/10/2023
"Arrived onsite for dishwasher not working. On inspection ran diagnostics mode and the unit passed diagnostics. Checked for leaks found none. The customer said that Palm Harbor was there working on some of the water lines today.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Georgetown, TX 78626
Lou
Job Details: 04/10/2023
"Arrived on site to inspect range control panel getting too hot. Upon further inspection, I found the customer baking a pizza and they pointed out the control panel being too hot on the right side of the panel. I touched the panel and found it hot to the touch. I advised the customer that the unit is designed this way as the oven vent is just below the control panel on the right side and there is currently no repair for it. I recommended that the customer contact the manufacturer customer service line and file a complaint on the issue. I attempted to contact techline but they were unavailable due to training. I will make a note and contact first thing next business day to get documented. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lago Vista, TX 78645
Maurice R
Job Details: 04/10/2023
Arrived onsite for dishwasher not washing dishes. On inspection the dishwasher spray arms were not working properly. Very little water was being pumped out of the arms. The motor was making a grinding noise on top very little water being pumped out of the spray arms. The drain was working fine and the heating element was 19 ohms. Replaced the pump and motor and retested the unit. The unit is spaying water with force now and no noise coming from the motor. The unit is operating as designed and no water leaks detected during service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78626
Lou
Job Details: 04/10/2023
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, UV dye drier and access valve. I vacuumed the system and secures held good. I installed 55g of R600 refrigerant and monitored the unit. Unit is cooling as designed and no leaks at the welds. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW0
Near Austin, TX 78705
Scott
Job Details: 04/10/2023
Arrived on site for unit not powering up . Found outlet in maintenance dept shot miss wired and getting full voltage to on one leg . Found reason unit was in shop was dryer is making loud rattle noise when tumbling . Maintenance dept is going to a temp to fix themselves with the service pointer for known issue . No other issues found at time of service. Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78750
Paul
Job Details: 04/10/2023
Arrived onsite for a refrigerator not cooling in the FC correctly again. I found the FC cooling but above freezing. I found a leak on the factory Lokring between the condenser and yoder loop. I cut the lokring out and soldered in a copper splice. I vacuumed the system and charged it with 68 grams of R600. The unit is working as designed. Call complete.
We serviced a
KITCHENAID FREEZER
Model KFIS29BBMS03
Near New Braunfels, TX 78132
Andrew
Job Details: 04/10/2023
"Arrived on site to test unit for no ice production and not cooling properly. Customer stated they had Wilsons Appliance out and stated a sealed system would be needed and cover using Special Project#S71233 based off service pointer W10666205E. Found unit does need a compressor and RC evap replacement but serial number does not fall into SP. Called Techline and verified only parts would be covered . If wishing to proceed would need compressor, RC evap, UV drier, and access valve. Unit is charged with r134a refrigerant. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78730
Paul
Job Details: 04/10/2023
Arrived onsite for a refrigerator that freezes stuff at times in the RC and doesnt make ice. I found the ice tunnel gasket stuck together and leaking cold air at the door. I cleaned and straightened out the gaskets to prevent freezing air from entering the RC. I tested the icemaker thermistor and found the thermistor good. I ran the harvest cycle and the unit would not start a cycle correctly. I found the pins in the molex connector at the door dirty and cleaned them. I reconnected the icemaker and ran the harvest and fill cycle again. The unit completed the harvest cycle and I passed multiple times. The mold filled as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Andice, TX 78628
Lou
Job Details: 04/10/2023
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC module not working. I removed and replaced the FC module and tested and unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78732
Paul
Job Details: 04/10/2023
Arrived onsite for a washer that leaks from underneath. The customer also stated that it will not spin the clothes out. I found the washer full of small towels that were soaking wet after the cycle completed. I removed the towels. I found an F0E2 suds error message stored. I ran the auto service cycle and the unit completed the cycle working as designed and there were no water leaks. I ran a quick wash cycle and it completed the cycle and worked as designed with no water leaks. I loaded the wet towels back in the washer and ran another quick wash cycle. The unit completed the cycle and the towels spun out with no water leaks present. I did find where softener had been spilled on the floor and had gotten under the washer and on the leveling legs allowing the washer to slide on the tile floor. The customer said they were going to get it cleaned up tonight. I also went over detergent amounts and sudsing caused by to much detergent with the customer explaining that this can cause a washer not to spin correctly. All is working as designed at this time. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHB04
Near Killeen, TX 76549
David Z
Job Details: 04/10/2023
"Arrived on site to diagnose refrigerator not cooling. Customer advised me that the unit pops the breaker if plugged in. Tested unit and found breaker pops within seconds. I removed all loads and disconnected the control from the harness. I also removed the power cable molex from the cabinet. Found with everything disconnected the unit will not trip. Replaced control. I plugged the control in with power only, and reconnected the molex connector. Found breaker still trips within 30 seconds. Based on isolation this indicates that there is a failure in the cabinet wiring, since breaker doesnt trip till power cable molex is plugged into the cabinet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Hutto, TX 78634
Vincent
Job Details: 04/10/2023
"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R600 41g . Plugged unit in and advised CX to let cool for 32hrs since its full of drinks . No leaks where observed during service. Job completed."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Copperas Cove, TX 76522
David Z
Job Details: 04/10/2023
"Arrived on site to follow up on dryer that was not heating. Tested unit and found no heat produced. Rechecked all safety devices and found thermostat open. Replaced thermostat and tested. Verified heat present, and customer has also had vents cleaned. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, TX 78739
Luis
Job Details: 04/10/2023
"Arrived on site. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
GE REFRIGERATOR
Model GZS22IYNRHFS
Near Georgetown, TX 78628
Lou
Job Details: 04/10/2023
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=37 degrees & RC=46 degrees. I found frost built up on the FC evap cover. Removed the cover and found the evaporator engulfed in frost/ice. Tested the defrost heater and found it bad/burnt out. I removed and replaced the element and tested the unit in diagnostics. Unit is operating as designed. I recommended the customer leave the unit unplugged for 24 hours to allow the remaining ice/frost to defrost and had them sign the waiver of damages from defrosting refrigerator and recommended they place towels around the unit to catch any overflowing water that may occur. Left the unit pulled out at the customers request so they can plug it back in and they will push it back in its space. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS04
Near Round Rock, TX 78665
Wesley
Job Details: 04/10/2023
Arrived onsite and determined cause of failure to be a factory coupling leak. Repaired leak joint with sleeve and replaced compressor and drier and added access port. Pulled vacuum and held. Charged with 56g of r600a. All systems set up to operate properly. Compressor operational. Fans are running. Advised customer to observe unit for proper cool before loading unit. All checks good.
We serviced a
KENMORE DRYER
Model 796.9118231
Near Austin, TX 78750
Paul
Job Details: 04/10/2023
Arrived onsite for a dryer that stopped drying again. I found the thermal limit tripped again. I explained to the customer that the only other choice was to install a thermostat kit to replace the resettable thermal limit. I installed the thermostat kit and tested the dryer on multiple functions with high heat and it works as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78703
Matthew
Job Details: 04/10/2023
"Arrived onsite for refrigerator freezing items in fresh food compartment. Upon arrival inspected unit and found items frozen. Tested previous thermistor and was not recording temperature correctly. Replaced thermistor. Adjusted set temps in both compartments to ideal, #4. Cu will monitor. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model kfcs22evms4
Near Austin, TX 78739
Luis
Job Details: 04/10/2023
"Arrived on site. Found damaged fresh food door gaskets,removed defective gaskets installed new fresh food door gaskets,remolded gaskets,checked door seals good.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Austin, TX 78721
Matthew
Job Details: 04/10/2023
"Arrived onsite for range smelling like gas when not in use. Upon arrival inspected unit. Spoke to customer and found that unit had been used prior to smelling gas. Cooktop suspected of leaking. Spoke to customer and found as of this morning the gas supply was on. The unit had been used and was now idle for several hours. On arrival there was no indication of a leak, no gas smell. Tested burners with liquid leak detector and electronic detector and found no signs of leaking. Notified customer that no leaks has been found. Customer will monitor. Called safety team for documentation SR#7736111058."
We serviced a
MAYTAG WASHER
Model MVWB980BG0
Near Pflugerville, TX 78660
Vincent
Job Details: 04/10/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making clunking noises on agitation. Ran test cycles and found noises coming from the shaft. Removed agitator and stator plate and found the teeth in okay condition. I recommended to replace basket, rotor, agitator and hub. Customer has decided to just replace unit.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Marble Falls, TX 78654
Gerry C
Job Details: 04/10/2023
"WED5620HW1 Arrived to inspect noise. I found the blower assembly could be heard making and initial inspection appeared to be due to debris within the blower wheel. After removing the debris, the sound changed to more of a high speed scraping. I found the right blower housing screw was not tightened from the factory and attempted to remove the blower wheel to access the screw. The blower wheel was seized in position and in leu of chiseling it off, I removed the housing and motor mounts, which allowed enough room to get a wrench into the housing and tighten the screw without blower disassembly. Upon reassembly of the unit, the dryer operated as designed and had the expected sound from this chassis. Operational test good."
We serviced a
KENMORE REFRIGERATOR
Model 795.7103301
Near Round Rock, TX 78664
Vincent
Job Details: 04/10/2023
Arrived on site to install parts previously ordered. Installed all parts and tested. Unit is now operating as designed. No leaks where observed during service. Job completed. used 1 WP2198677 ( Fitting) from stock
We serviced a
JENN-AIR OVEN
Model JMC2430IL03
Near Marble Falls, TX 78654
Gerry C
Job Details: 04/10/2023
"JMC2430IL03 Arrived to inspect error code. I entered service test mode and there were no stored errors and the error listed in the service request does not exist for this model. I continued testing and all functions were correct, the microwave heated as designed and the convection oven portion heated to temperature and then cycled. No errors were generated and checking upon testing completion showed no stored errors as well. I contacted the tech line per service call instructions and advised of all findings. The MFG tech recommended no further repair at this time due to no stored errors and all functions present. File# 7736148539. Operational test good."
We serviced a
KENMORE RANGE
Model 790.9230201
Near Round Rock, TX 78664
Vincent
Job Details: 04/10/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was unit would stop heating and error code f10 would appear. Gained access to the control and found the control burn with bad relays. I replaced the parts and tested, unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Bastrop, TX 78602
Joe Z
Job Details: 04/10/2023
Arrived on site for frost in freezer. Upon arrival inspected unit and found frost on ice maker and a little frozen condensation on ceiling of FC. Ran diagnostics and all test and fan motors passed. Inspected all door gaskets and mullion and are good. Unit is operating correctly. Customer will ensue that doors are closed correctly and monitor unit. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF04
Near Round Rock, TX 78681
Kimo
Job Details: 04/10/2023
"Arrived onsite for a refrigerator that is dispensing water very slowly and is also making small batches of ice. Upon inspection I found that the unit had an offbrand filter in it. I removed that filter and replaced it with a bypass and tested the unit and found that the water flow became normal agai
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Fort Hood, TX 76544
David Z
Job Details: 04/10/2023
Arrived on site to replace basket due to separated balance ring. Replaced basket and calibrated unit. Verified proper function. Repair completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78717
Kimo
Job Details: 04/10/2023
"Arrived onsite for a wall oven the is not keeping time and would not respond to touch, and at times will shut itself completely down, as though the power went out, and then turn itself back on, and sit in standby mode .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Harker Heights, TX 76548
David Z
Job Details: 04/10/2023
"Arrived on site to diagnose refrigerator that was making some noises. Customer said noise usually came from the RC section and made a sort of clicking sound. Tested damper and confirmed that this was the noise they were hearing, but sometimes it was louder. Advised this is the gears in the damper and it was a normal operating noise, and does not affect function. I also found the left pantry drawer was sitting crooked, and found the left bracket for the drawer was not attached to the front peg. Adjusted the bracket and corrected the orientation of the drawer. Repair completed."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Round Rock, TX 78681
Vincent
Job Details: 04/10/2023
"Arrived on site for wall oven, inspected unit and work area. Installed new broil element and cleaned all the sparks from the old element. While I was cleaning I found that the cavity in the upper oven had some melted dings into the metal. I called techline to report what other findings there was and spoke to Steve SR#7735922983 and said its cosmetic and wont impact the performance of the unit. After repairs I tested unit and found it operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gatesville, TX 76528
Tyler
Job Details: 04/10/2023
Arrived on site for refrigerator making a loud noise. Upon arrival confirmed complaint and traced noise down at the condenser coil rubbing against compartment. Added sound pads and permagum and found noise no longer present. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78739
Luis
Job Details: 04/10/2023
"Arrived on site for freezer not freezing correctly and loud noise. Found ice hitting fan blade,ran diagnostics heater not powering on due to a defective fuse in harness,defrosted evaporator replaced harness assembly. Repair covered by companys 1 year warranty. Found damaged right side gasket
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Buda, TX 78610
Kevin
Job Details: 04/10/2023
"Arrived on site and found washer is in an animal hospital, first explained that this unit is not designed to operate in a commercial environment. Discussed loading practices that can minimize unbalance loads but ultimately dishwasher will not be able to handle the workload in a commercial environment. Washer cannot be modified to perform better, job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRF990SLAM02
Near Austin, TX 78739
Luis
Job Details: 04/10/2023
"Arrived on site for unit not freezing. No,ice build on evaporator covers,no frost on bottom section of freezer evaporator,found traces of oil in fresh food drain,diagnosed a leak in the system. Unit will need a new compressor,evaporator,3 way valve and access valve.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ00
Near Buda, TX 78610
Kevin
Job Details: 04/10/2023
"Arrived on site and found microwave is not showing any power. Inspected plug and found it is Loose At filter Board and barely plugged in. After resetting how are connection atfilter board power has returned and confirmed microwave is operating properly by heating a cup of water. Microwave is operating properly, job complete"
We serviced a
KITCHENAID VENTHOOD
Model KWVU205YBA1
Near Austin, TX 78731
Wesley
Job Details: 04/10/2023
Arrived onsite for switch repair and was able to determine access to the switches. Replaced both switches which had integrity cracking responsible for intermittent function. Reassembled and tested. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Mustang Ridge, TX 78610
Kevin
Job Details: 04/10/2023
"Arrived on site for microwave making a loud noise during operation. Ran microwave with a cup of water several times and there is no excessive noise at this time. Sent a short video to KB/service management, microwave is safe to use and if customer hears noise again recommended that they take a video to assist diagnosis, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Matthew
Job Details: 04/10/2023
"Arrived onsite for range not heating. Upon arrival found that unit was tripping breaker. Tested unit and found during preheat, the unit would trip. Could not hear relays on control. Replaced control. Tested again, could hear relay but still tripping breaker. Ran test mode and isolated each component. Broil and bake ran with no issues individually. Ran temperature above target temp and then started a normal bake function. Bake cycled properly. Found that issue is only on preheat when both elements are running at the same time. Notified customer that unit is connected to GFCI breaker and will need to be checked, not carrying load.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Niederwald, TX 78640
Kevin
Job Details: 04/10/2023
"Arrived on site and inspected washer and found customer experienced an unbalanced load. Lifted up washer top and found tub in basket assembly is not centered. Raised front feet until tub and basket assembly is in the center of the washer cabinet showed customer how Tub and basket is suspended from each corner, discussed correct loading procedure to minimize unbalance loads and correct detergent usage. Washer is operating as intended, job complete"
We serviced a
LG WASHER
Model WM3670HVA
Near Jonestown, TX 78645
Maurice R
Job Details: 04/10/2023
"Arrived onsite for washer not draining. On inspection found that unit had a 0E error, drain pump not draining. On further inspection found that the pump impeller was disconnected from the shaft and was not spinning. Removed pump and installed new pump, tested the unit. The unit is operating as designed now and no water detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Niederwald, TX 78640
Kevin
Job Details: 04/10/2023
"Arrived on site and found customer has moved dishwasher into garage because of burning smell. Found lower spray arm is loose and has melted onto heating element. Replaced heating element and spray arm and dishwasher is now complete. Customer is going to air out dishwasher in the garage until smell has dissipated, they will reinstall themselves, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/10/2023
"KRSC503ESS01 Arrived to inspect clicking from door opening. I found the unit was pushed back into the cabinet too far and the kickplate was making contact with the trim. Pulling the unit out and even with the opposite side, the issue was resolved and the clicking from the door shield contacting the kick plate, was remedied. The customer asked me to check the ice maker as production had ceased. I found a ball of ice on the arm and after removal, all functions returned. No leaks observed during service. 10 minute service
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Oglesby, TX 76561
Tyler
Job Details: 04/10/2023
Arrived on site for washer not turning on. Upon arrival found Drain pump at 20.3ohms and stable 120 power supplied. Found ui had corrosion and unresponsive. I made repair. Found unit fully responded and operating as designed with no leaks. Call complete
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gatesville, TX 76528
Tyler
Job Details: 04/10/2023
Arrived on site for washer getting off balance. Upon arrival found no errors but found suspension rods allowing tub to sink to the floor with just one push. Replaced rods then reassembled and tested unit. Found no failures and washer working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Austin, TX 78752
Joe Z
Job Details: 04/10/2023
Arrived on site to install previously ordered parts. The model # for this unit is CAE2745FQ1 and serial number is CB1400563. Replaced coin chute. Test unit and is operating correctly. Job complet
We serviced a
JENN-AIR OVEN
Model JJW2830LM00
Near McGregor, TX 76657
Tyler
Job Details: 04/10/2023
Arrived on site for wall oven showing f6e6. Upon arrival confirmed complaint but couldnt replicate issue after running 350 temp check in oven. Reset power and cleared error. Found unit working as designed. Call complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNXS2
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/10/2023
"KUIO18NNXS2 Arrived to inspect leak. I found the inlet valve assembly had ruptured, likely from freeze and would leak anytime water pressure was applied. I removed and replaced the valve after service mode testing for all other functions and the unit operated as designed. No leaks observed after repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Waco, TX 76710
Tyler
Job Details: 04/10/2023
Arrived on site to replace sliders on fc door. Upon arrival installed both parts then reassembled unit. Found door working as designed call complete
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Georgetown, TX 78633
Lou
Job Details: 04/10/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the airflow and found the unit has good airflow (photos). I tested voltage at the terminal block and got no voltage between the L1 & L2, but had good voltage from the L1 to N and L2 to N. I checked voltage at the wall outlet and had good voltage. Ohmed the power cord and it was good. I plugged the unit back in and tested at the plug to outlet and had no voltage. Inspected the outlet and found the L1 contact, in the outlet, was spread out and not making good contact with the cord prong (photo). I recommended the customer replace the outlet. No lint observed during service, job completed."
We serviced a
JENN-AIR RANGE
Model JIS1450DP2
Near Lorena, TX 76655
Tyler
Job Details: 04/10/2023
Arrived on site for range not preheating. Upon arrival confirmed issue. Found bake element wiring and element connections were fried from making contact with back panel. Replaced element and wire connector and retested unit. Found unit heating as designed J16J7A0DPL1. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Round Rock, TX 78681
Kimo
Job Details: 04/10/2023
"Arrived onsite for a refrigerator that in not cooling properly in the rc. Upon inspection I found that the temps in the rc was at 45. Upper further inspection I found that the rc evap was full of ice and the thermistor was corroded causing defrost issues. To replace the evap cover, Cx agreed and I installed the new cover and four units operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Belton, TX 76513
David Z
Job Details: 04/10/2023
Arrived on site to install new cooktop. Verified approval from trade partners to install. Replaced cooktop with new. Verified unit working as designed. Repair completed.