Arrived on site to diagnose microwave / oven not working properly. On arrival customer pointed out the microwave heating element was sagging and needed to be replaced. Support had broken off and needed replacement. Replaced support and verified function. Used 1 truck stock part - W10909479. Repair completed.

Arrived onsite and replaced the basket and installed the agitator. All checks good. W11172199

KUID308HPS01 Arrived to install previously diagnosed and ordered parts. I removed and replaced the failed inlet valve and supply line and tested.the unit resumed all normal functions and cycled as designed. No leaks observed during service.

"Arrived on site for dryer stopping mid cycle and over heating. Upon arrival found motor failing and replaced w11549461 motor, and wp697772 wheel. Tested unit and found dryer working as designed. Call complete"

Arrived on site and replaced previously diagnosed defrost element(W11626107) and both adhesives(W10841140). Engaged defrost element in diagnostics and verified unit now working as designed. Advised customer to place bottle of water and when completely solid to use unit as dessigned. No leaks detected. Job complete.

Arrived on site to test unit for door not closing properly. Adjusted door catch and unit working as designed. Advised door will have resistance when catching on latch and is normal part of operation. No parts replaced. Job complete.

"WRS588FIHV04 Arrived to inspect cooling issue. I found the evaporator cover was coated in frost and the evaporator was partially iced, the upper being heavy frost and the lower third solid ice, denoting a working defrost system that could not remove the excessive amount of frost. All defrost system devices tested as expected and no other deficiencies of the previously replaced parts were found. Inspection reveled the leveling legs were not set and there was a significant door mismatch, due to the incorrectly set cabinet. The lower right side of the mullion was twisted out, causing the gasket to be unable to seal in an approximately 12mm X 3mm area, creating airflow that resulted in evaporator freez up. The lower right corner of the RC chamber had a 6mm gap in the seam and required sealant filling. I contacted the MFG. to report the findings and discuss a potential repair. Technician Derek, SR# 7739096044. I advised the tech of my findings and discussed the potential of performing a mullion repair to correct the issue. The tech advised to attempt and by all measures, it was successful. I found the prior repair for the chiller assembly had failed and corrected permanently with a replacement strap. No leaks observed during service."

Arrived on site to test unit for f2E1 error code. Found shorted keypad and keypad disconnected error. Replaced console test unit and unit test good job complete. W11598133

"Arrived on site to replace previously diagnosed control, gear case, slider and rotor, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11429620, W11260238, W11393685, W10734521"

"WRS571CIHZ04 Arrived to inspect sweating between doors. I verified the issue and found it was bad enough the customer had to place a towel at the bottom of the doors to collect the water. There were spots in the mullion that had no heat when touched a they corresponded with the wet spots. Thermography reveled the heat tube imbedded into the mullion during manufacturing was incorrectly set and there were several spots that were over 20 degrees cooler than the correctly heated areas, lending to the sweating and condensation. I contacted the MFG, tech Kurt. File# 7739100454 After sending thermography images of the faulty mullion heater placement, the MFG technician recommended adding a p/n W10749467 to the ice maker/bin housing to prevent excessive cold from getting to the affected area. Inquiring about how this would correct the issue and offering to seal the entire housing prior to return to see if any change would occur, the MFG tech advised this was the only course to follow for now. No leaks of the water supply observed during service. ; ordrng 1 W10749467 (Insulation)"

"KRFF507HPS04 Arrived to install parts. I found the LH RC door with the damage issue and removed and replaced, noting the doors were not set correctly and approximately 8mm out of plane, with the left door upper corner the farthest point out and the bottom of the doors, near even. Correcting the chassis legs removed all but approximately 1mm of door error and the customer advised the ice maker had stopped. Service test 56 showed no errors and inspection revealed. Test 57 showed no ice maker action and 59 revealed the control sending both polarities of 12VDC. The ice maker did not have continuity and disassembly proved the issue to be with the ice maker and associated internal housing wiring. I was able to get the expected resistances, but by the time the assembly was reinstalled, the circuit opened again. Office to order parts and the customer has requested GCO. No leaks observed during service. ; ordrng 1 W11485529 (Ice Maker) and 1 W11605504 (Box, Ice)"

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the unit unplugged and the customer advised that the freezer had ice build up. I plugged the unit in and gained access to the FC evaporator to test the element and harness. While in test mode, I found the element not getting voltage, but when I disconnected the harness at the orange wire I got 116V. I ohmed the element and it was within range (29ohms). I found burnouts on the element and the left side was badly warped. I removed and replaced the defrost element and retested and it continued to fail. I removed and replaced the evap harness and retested and was getting the same results. I found the control had failed, as well. I removed and replaced he control and programmed it to Code 12 and retested. Unit is operating as designed. No water leaks observed during service, job completed. WPW10503278, WP12729123, W11260592"

"Arrived on site for a dishwasher that still will not start cycles. Inspected unit and work area. The customer advised that they have fix the electrical supply issue and that the unit does turn on, but that when it starts a cycle, itll go a couple minutes and completely cancel the cycle. She advised that no water enters the unit. I did confirm the customers complaint and found the fill valve not even trying to let water through. I checked underneath and found the connector for the fill valve had been completely disconnected. I also found the customer had a small leak from the inlet water hose. I went ahead and fixed the water hose due to just being a poor connection on the L elbow. I reassembled the unit and found the unit working and operating as designed with no leaks present during operation. Call complete. No parts were installed."

Arrived on site for condensation on the freezer door gasket top right and found unit operating within design specifications and all doors sealing properly. Called techline and spoke with TJ and was advised to replace the freezer door and seal liner with silicone. PSP item. Office to reschedule. No parts used. SR#7738987599; ordrng 1 W11435351 (Freezer door) and 1 W10841140 (Silicone)

Arrived on site for washer not completing cycles. Upon arrival confirmed failure and found f5E3 in diagnostics. Tested unit and found latch w11670519 broken. Replaced it and tested unit. Found washer working as designed with no leaks. Call complete

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the valve and while replacing, I found the water hoses badly corroded and needing to be replaced. The customer provided new hoses and I replaced the old with the new. Calibrated the unit and then tested in diagnostics and the unit is operating as designed. No water leaks observed at the end of service, job completed. W11165546"

"Arrived on site to test unit for slow agitation. Activated agitation, unit seems to be rotating well but due to intermittent issues recommend replacing slider, clutch, and rotor. Found slider is defective. Will need to reorder slider for return visit. No parts installed, ordering part, rescheduled for 05/22.; ordrng 1 W10734521 (Slider)"

Arrived on site for dishwasher not turning on. Upon arrival found control bimetal broken and contorl has failed. Replaced both control wpw10285180 and bimetal w10258275. Tested unit and found it working as designed call complete

"Arrived on site ,replaced sump and motor W11025157. Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."

"Arrived on site to replace faulty, compressor dryer, and access valve . Replaced and checked for leaks with nitrogen. No leaks found. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Job complete. Used w11580057, w11506635 and wpw10143759"

"Thrived on site to inspect unit for not starting cycle customer believes its the pump. Upon closer inspection error code f7e7, f2e3, f9e1 found lid not locking, replaced latch, unit still not operating. Found actuator failed replaced actuator. Unit still had same issue. Replaced wire harness, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10913953, W11643701, W11513248"

"Arrived onsite and replaced the control and ui for short defrost issue. Advised customer on repair and use and care. W11558182, W11547180"

Arrived on site to inspect unit for door not shutting and causing condensation. Found edges were missing seal so added silicone to border. Also found unit extremely unlevel due to floor leveling legs did not help situation. Found unit shutting but when fridge door closes pops freezer door open. Also found shelf hitting before door closes due to unit being unlevel. Unit is running as intended job complete. USED TRUCK STOCK SILICONE 8201711

"Arrived on site to test unit for exposed insulation, tested unit found door insulation sticking out the bottom, secured insulation properly and tested, unit is now functioning as designed, no leaks detected job complete"

Arrived on site for dryer making a lot of noise . Found 2screws stuck in front felt . Removed screws . Felt and drum glides are in good shape . Dryer is performing normally . No lint build up. Job complete . No parts used .

Arrived onsite for a dishwasher to replace the previous diagnosed parts. I replaced the tub. I ran the service cycle and tested the machine. The machine completed the cycle and worked as designed. There were no water leaks present at the time of service. Call complete. INSTALLED W11409866 TUB.

Arrived onsite for dryer not drying correctly. On inspection I had the unit normal cycle and it was adding time like it supposed to do I stoped the unit by opening the door and I was checking the dampness of the towels in the unit and the dryer shut off 30 seconds after I open the door. Went in diagnostics looking for error message and found none. I installed a new control board into the unit and retested. Now I can open and close the door with out the unit shutting down power. Tested temps and they were at 157? specs say 155? with 10% tolerance. No gas leaks were detected during service. W11618921

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the hub assembly and tested the unit. I found the unit working and operating as designed. Call complete. W10528947.

Arrived on site for unit making knocking noise. Inspected and found diffuser motor sticking and making noise. Replaced diffuser assembly. Unit is now functioning properly. Job complete. Used W11236851

Arrived onsite for previously diagnosed parts. Installed the center burner valve on to the unit. When I went to reassemble the cooktop the counter cut out was bigger then the base of the cooktop. It was falling through the counter while I was trying to put the top back on. The customer had to help me reassemble the unit since I could not hold the base up and screw down the top at the same time. This extended the job by 45 minutes. W11246817

Arrived on site with new grates. Customer requested they just be dropped off. Open box and verified no damage. Call complete. W11214957

"Arrived on site to test unit for squeak sounds. Tested unit found unit will need a new idler pulley, wheel bearings, and belt. Replaced pulley (W10837240), belt (W11628798), and repair kit (4392067). Tested unit, squeak has been eliminated but a new sound has formed from the motor. Replaced motor (W11448775) and blower wheel (WP697772) as precautionary. Unit is now running as designed, job complete."

"Arrived on site to inspect unit for lid locking issue. Upon closer inspection found lid locking, strike and latch looked fine. Placed unit into diagnostic cycle lid locked as designed and ran through diagnostic cycle. Placed unit into drain and spin cycle. Units lid locked and ran cycle. Checked for stored error codes, no codes present. Could not replicate problem. Job complete."

"On arrival verified complaint of stopping cycle. Found error codes f8e6 and f8e1. This indicates and failed in,et water sensor. Ordering the full assy. Rescheduled for 5/22. Ordering W11535094. No leaks detected during service. No parts installed; schdld next appmnt for 5/22 WED !"

"Arrived on site for cooktop not working properly. Customer says all,burners ignited and not just the intended one. Checked operation of all burners. Checked operation, or bake burner. All flames are good and blue. Unit is working as designed. Call complete. No parts"

On arrival verified complaint of not washing dishes. Ran diag and found sump not sending water to top two levels. Replaced sump assy and unit is now functioning correctly. Job complete no leaks detected. Installed w11416363

"Arrived onsite for washer leaking. On inspection I flipped the unit to see if I could see any evidence of water leaks. I found oil all over the bottom of the unit and I saw water evidence in the back left corner. I started the unit up in diagnostics cycle and could see water leaking under the left corner. Gain access to the water valve and found the housing has a crack in it. Unit needs water inlet valve, gearcase, slider,washer plate, rotor clutch. Office to get parts approved before rescheduling. No parts were installed. ; ordrng 1 W11393685 (Gearcase) and 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W11550891 (Agitator) and 1 W10754448 (Clutch) and 1 W10752187 (Screws) and 1 W10752187 (Value assembly)"

Arrived on site to test unit for unit not washing. Test unit and found and sump and motor. Replaced sump and motor test unit and unit test good. No leaks present at this time. W11460946

"Arrived on site to diagnose vent hood with lights flickering / not staying on. Tested unit and confirmed that vibration is making the lights act erratically. Found molex connector to the control was not fully seated. I adjusted and tested. Verified no other issues. Repair completed, no parts needed."

"On arrival verified complaint of leaking ice maker, confirmed temps are good, ice maker is visibly leaking water. Cleared up ice from leaking water and replaced icemaker, verified icemaker is now functioning correctly. Job complete no leaks detected during service, installed wpw10190965"

On arrival verified complaint of no power. Found main is getting 120 but has no function. Replaced main and ran component activation. All components operate correctly. Started color cycle and unit starts cycle. Job complete no leaks detected during service. Replaced w11608056

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I checked the ice level sensor again in diagnostics and confirmed the reading showed that the ice bin was not present or full. I replaced the receiver and emitter boards and tested the unit. I found the ice level sensor show that the Ben was present and not full. I advise the customer that that should fix the issue and a call back if any other issues persist. Call complete. W10898445 and W10870822.

"Arrived on site for dryer making nocking noise . Unit is loud when operating. Replaced motor ,rollers from repair kit ,pads under motor mount . W11113654, WPW10396039, 4392065. Knocking noise is gone . No lint build . Job complete"

"Arrived onsite for dishwasher not cleaning dishes. On inspection the unit did not circulate water in the unit. Found no errors on unit, installed new pump & motor. Ran diagnostics cycle and it passed with no issues and no water leaks were detected during service. W11416362"

Arrived on site for washer needing harness and pump. Upon arrival installed w11399437 pump and w11643701 harness. Tested unit and found it working as designed with no leaks. Call complete

Arrived onsite for previously diagnosed parts. Installed the magnetron onto the unit and tested the unit. Tested unit with cup of water and it heated to 185? at 2 minutes. The unit is operating as designed and 1 magnetron was installed W11578959.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=8 degrees. I found the unit was in defrost mode when I arrived and temps in the FC=17 degrees. While inspecting the remaining unit, I left my thermal couple inside the FC section to monitor temps. Customer advised that they went to get ice and a lot of water came out of the ice dispenser and they could not get the ice bin out. I found the ice chute gasket not seated properly and adjusted (photos). When I went to remove the ice bin, it would not budge. I pulled several times and it finally came out and had a solid block of ice in the bottom (photo). Once I removed the bin, I tested the ice maker and it harvested as designed but I found the fill tube chute clogged with ice and the water would run over the chute into the bin. Also found the ice in the chute has some insulation debris inside. I found the ice maker was calling for too much water and water had gotten into the motor area. I removed and replaced the ice maker and sealed the fill tube and retested. Unit is operating as designed. I found some ice at the bottom of the opening of the freezer section and on the FC door. I removed the ice and closed the door and found the gasket sealing properly. I advised the customer that so,etching had kept the FC door open and allowed the warm air to mix with the cold air and when the door closed completely, the ice form. Recommended they double check the door to make sure its closing all the way. No water leaks observed at the end of service, job completed. W10882923"

Arrived on site to install support for microwave due to broken support. Found element sagging due to snapped support. Replaced with new support and verified proper operation. Parts used - W10909479.

"Arrived on site for washer getting off balance. Upon arrival confirmed issue. Found hub W10528947 hub, W11454734 gearcase, W10721967 cam, seperating and tub rocks back and forth. Rescheduled customer and ordering hub gearcase and cam. Rescheduled customer for 05/24/24. ; ordrng 1 W10528947 (Hub) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam)"

"Arrived onsite for oven not reaching temperature. On inspection found a round temperature gage in the unit, set bake to 350?. The oven went to 375? on the top end and went 341? bottom end and it cycled 4 times at those temperatures. The customer said that the first they cooked cookies they were raw. She said she had put the cookies in when it hit temperature, I informed her that if she is baking need to wait another 15 minutes after it hit set temperature. The oven is operating as designed and no gas leaks detected during service. No parts were installed."

Arrived on site to replace orifice holder and module. Found orifice holder missing igniter. We order new orifice holder and spoke with Kristen and they will reschedule as soon as we get the part. ; ordrng 1 WPW10364556 (Center orifice holder)

Arrived onsite for an ice machine thats not making ice. I tested the machine and it went thru the flush cycle fine. When it filled for the first harvest cycle the recirculating pump didnt start. I went to test voltage at the pump and it started. I found the molex connector not fully seated. I snapped it together and watched the machine make one batch of ice and watched the pump start again on a second batch. All is working as designed. No water leaks were present at the time of service. Call complete.

"Arrived on site for a refrigerator that has three dented doors. Inspected unit and work area. I did confirm the customers complaint and found both refrigerator and freezer door all slightly dented in certain spots. I replaced all three doors and tested the unit. I found the unit was working and operating as designed. Call complete. 13094917SQ, 13094739SQ, and 13094747SQ"

Arrived on site to one unit for not cooling either section. Found freezer wall covered in ice and compressor running. Upon closer inspection found thermistor reading open will order thermistor heater and fan and return. Rescheduled for 5/23 NO PARTS USED; ordrng 1 W11650662 (Heater) and 1 WPW10384183 (Thermistor) and 1 W11559968 (Fan motor)

"Arrived on site for ice machine not powering on. Checked outlet found both plugs reading an open neutral uploaded picture,plugged unit into a good outlet unit powered on,customer will need to have outlet repaired."

"Arrived on site to test unit for no heat, tested unit found unit heating but customer stated that it takes to long to dry, tested vent and found completely restricted, explained to customer that they need to hire professional clean vent, at this time job complete"

"Arrived on site to test unit for water leak, tested unit found leak coming from drawer, ordering part rescheduled for 5/22 ; ordrng 1 W11614513 (Valve Drawer)"

Arrived on site for Icemaker not working. Found icemaker error e5. no evidence of moisture build up. Tested water valve and water filled icemaker confirmed good valve and heater. Replaced Icemaker. Verified operation. Call complete.

Arrived on site to inspect unit for ice machine falling down. Upon closer inspection found unit running as designed unit has no locking points so being bumped causes unit to fall. All anchor points are activating. Unit is running as intended. No leaks present at this time. Job complete.

"On arrival verified complaint of not working. Ran diag mode and found no error codes. Ran component activates all correctly. Ran cycle and advised in proper usage. Cycle activates and runs, ran cycle for 20 minutes and unit is running. No issues found at this time."

Unit in apartment 9201. Arrived on site for unit. Not filling with water. On arrival inspected unit. During testing found faulty capacitor. Replaced capacitor and tested. Unit is now functioning as designed. Job complete. Used W11428524

"Arrived on site for microwave making a loud noise and not heating. Upon arrival confirmed failure. Found mag w10754299, cap w10850446 and diodew11256462 bad and replaced all 3. Tested unit and found it heating and noise removed. Call complete"

Arrived on site for fridge not making ice . Replaced ice maker W10873791. Ran harvest and fill test . All checked normal. No water leaks detected at time of service . Job complete

"Arrived on site to install previously ordered parts. During disassembly had to break off blower wheel. Replaced motor W11364931, harness W11310055, and blower wheel W11327190. Test unit and is operating as designed. Job complete"

Arrived on site and replaced damaged tub(W11409866) and lower dish rack (W10728159). Ran diagnostics with no issues. No leaks detected. Job complete.

"Apt 242 Arrived on site for loud dryer . Found unit has no feet . Ordering feet , return with motor and pads if needed . Return 5/23 or sooner if possible . Vacant unit anything works no part used ; ordrng 4 49621 (Level feet)s"

Unit 8105. Arrived on site to diagnose dishwasher that was leaking. Examined unit and found the inlet valve had been leaking from the inside of the compartment due to a bad valve. Ordering new inlet valve to resolve. Office to schedule when parts arrive. ; ordrng 1 W11662359 (Inlet valve)

Arrived on site to replace mag cap and diode. Replaced all 3 parts test unit and unit test good job complete.

"Arrived on site to replace faulty ice bin, ice chute, and coupling. Replaced and tested. Unit is now functioning properly. Job complete. Used Wp2220458, w11573761 and w11347840"

"Arrived on site and replaced dual valve(W11482383), inlet valve(W11482025), filter head(W11482384), pressure regulator(W10786952) and hose kit(8212547RP). Unit now working as designed. No leaks detected. Job complete."

"Arrived onsite to replace faulty motor assembly. Unit failed in first attempt of use. Motor failure from beginning. Upon unboxing found motor incorrect. Updated model. Ordering correct sump and motor. Address is 1502 w 5th, has test parking. Set to return the 21th.; ordrng 1 W11460946 (Motor assembly)"

Arrived onsite for washer not advancing cycle. I found out that the customer wasnt aware that the washer had a two step start procedure. I explained to the customer that the start button had to be pressed twice if the load cycle wasnt changed or once if the cycle selection was changed. I found an F0E5 error and went over loading with the customer. The washer works as designed. There were no water leaks present at the time of service. Call complete. NO PARTS INSTALLED.

On arrival verified complaint of not draining. Found drain pump was blown and full of debris. Removed all debris and replaced pump assy. Unit is now draining correctly. Job complete no leaks detected during service. Parts installed w11458345

"Arrived on site for grinding sound with metal shavings in drum. Upon arrival,inspected unit and found Oval drum, worn out support wheel. Contacted techline. Spoke to Kurt. Explaind what is going on and submitted photos. Tech recommended replacement of drum and returning with rear bulk head, repair kit, and shafts. SR# 7739089729. Need to order rear bulk head, drum, support wheels, and shafts. Need 2 hour weigh time. Office to reschedule ; ordrng 1 W10508188 (Drum) and 1 W11299300 (Rear bulk head) and 2 WPW10359272 (Shaft)s and 1 80047 (Repair kit) and 1 2hourweigh (2 hour weigh)"

"Arrived on site to inspect wall oven door not closing properly. Upon further inspection, the customer demonstrated how the lower oven door is not closing/sealing in the top left corner of the door. The door had some play in it approximately 1/8 inch. I also found the lower door was not sitting evenly as the gap in between the upper door and lower door was higher in the left side. I pulled the unit out and adjusted the height of the door by adjusting the hinge receiver on the left side. Once I had the lower door adjusted, I tested and found it continues to have the excess play in the upper left corner. I removed the doors (upper/lower) and switched them and still had the same amount of play which tells me the unit is not leveled and the chassis has a clockwise twist either from delivery or installation. When I placed the unit back in its space, I found the shelf the unit is rested on site slightly lower on the right side and the left side is completely flush. Also found the unit is resting on the vent causing tension on the front of the unit. I placed the unit doors back onto the unit and tested the lower oven on Baker at 350 degrees. While doing this, I placed my thermal lead at the top left corner of the lower door to test for any air leaks and my temps stayed in range of 76.8 degrees to 77.5 degrees telling me theres no air leak. I advised the customer of my findings and contacted techline to get documented. I spoke to Jeremy and advised of the history, the complaint today and my findings. Jeremy advised that the issue is cosmetic due to installation and to not replace any parts. Jeremy provided SR#7739093428 and recommended that the customer contact their builder to fix the installation to resolve the twisting issue. No repairs made, job completed."

"Arrived onsite for washer shaking violently. I found error code F0E2 suds present when I went into diagnostics. Tested the machine noticed suds in the machine due to not draining correctly. This was also causing the violent shaking as the water wasnt escaping the tub as designed. Gained access to the drain pump and found the filter packed with Shout color guard sheets. Cleared out the sheets, reassembled the machine, and tested the machine and found it to be operating as designed. Job complete. No parts used. No water leaks at the time of repair."

"On arrival verified complaint of not cooling. Unit was unplugged on arrival. Customer stated they did not see any ice build up in Fc as they did look for it per previous repair. On plugging in unit Compressor is short cycling after start dev replacement. Unit will need a compressor replacement. Ordering comp, filter drier. And Access valve. Office to reschedule for SS repair. Installed wpw10189190; ordrng 1 W10233961 (Compressor) and 1 wpw10143759 (Uv drier) and 1 w11506635 (Access valve)"

"Arrived on site to inspect unit for cycle time not advancing on any cycle setting. Upon closer inspection found screw missing added screw, found no error codes stored, ran diagnostic cycle, all components activated. Placed unit in quick wash and tested unit, unit started on 20 minutes and continued on adding water at 18 minutes unit began cycle and was washing at 15 minutes. Unit is running as intended. No leaks present at this time. UNIT IS DOUBLE STACK IF PROBLEM PERSISTS SCHEDULE 2 man. Job complete. USED W11557803"

"Arrived on site to test unit for leak. Activated diagnostics, when unit started draining I found a slow drip forming due to a crack in the gasket on the wash motor. Will need a new sump assembly to resolve this issue. No parts installed, ordering part, office to reschedule.; ordrng 1 W11613570 (Pump and motor assembly)"

Arrived onsite for dryer not drying correctly. On inspection I found very little air movement and the dryer never got above 91?. Gain access to the heating element and found the heating element housing had come disconnected from the blower housing and was pointed towards the motor. Reconnected the element housing and reassembled the unit. The dryer is operating as designed from the factory. No parts were installed on the unit. Informed the customer that the dryer vent needs to be cleaned to allow complete air flow through the system to help the heating and drying of the unit.

Arrived on site to test unit for console locked. Console will not unlock will need to replace console. Rescheduled for 5/22 ; ordrng 1 W11600355 (Console)

Arrived on site to test unit for broiler melted to cavity. Found shorted broiler and found bad broiler and thermostat for upper oven. Will need to order new thermostat office to reschedule ; ordrng 1 7404P039-60 (Thermostat)

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=7 degrees. Customer advised the ice bin is full of ice, but ice wont dispense. I tested the dispenser and found no ice being dispensed and could hear the bin auger rotating. I removed the bin and retested the dispenser motor and found it locked up. I removed the motor and housing and attempted to turn the coupler by hand and the motor is seized. Customer advised that they found the bin full of a block of ice when it stopped dispensing. I am ordering the dispenser motor and coupler and scheduled return service for 05/18/24. No water leaks observed during service.; ordrng 1 W11671282 (Dispenser motor) and 1 WPW10169511 (Coupler)"

Arrived onsite and replaced the water valve to repair. Unit is now operating leak free. W11175771

"Arrived,on site for icemaker not powering on. Customer also says fast ice has no change. Found unit is connected to a gravity drain. Customer has it hooked up to a power strip which was turned off. Turned on and unit started. Customer says it was not working and making weird noise. Ran diagnostics and confirmed all components working. Suspect water level sensor is bad, replaced pump. Verified operation. Call complete. W11542867"

Arrived onsite and found unit operating with failed icemaker motor. Replaced the icemaker to repair.unit is now operating as designed. W10873791

Arrived onsite for a dishwasher not draining. Found the disposal blocked. Cleared the back flow tab. Unit is now able to drain properly. All checks good. No parts used.

"Arrived on site for po message randomly. Replaced the freezer evap fan,main control and ui,ran diagnostics all test passed. Used w11636543,w11224256,w11578030"

Arrived onsite and found microwave light perpetually on. Replaced the control to repair. All checks good. W11552018

Arrived onsite for IM not producing ice cubes. On inspection the unit is making ice just not cutting the slab into ice cubes. Tested the cutting grid and it was 9ohms. I pulled the grid out and there was a broken wire on it. Installed the new cutting grid and told the customer to give it about 20 minutes to produce the frist slab and if it does not cut calls us. No water leaks detected during service. W10919199

"Arrived on site for washer needing motor w11239857, cam w10721967, belt w11239857, and capw11395618. Upon arrival installed parts and tested unit. Found washer working as designed with no leaks. Call complete"

"Arrived on site for washer showing LOC. unlocked unit at control. Went into diagnostics and it kicked me out when pushing next button. As if I pushed power. Found panel not responding prosperously. Replaced panel. Entered diagnostics. f0e2, f0e5. Completed diagnostics. Lots of soap build up All components working, advised to run clean washer. W11318817"

"Arrived on site to replace previously diagnosed, control suspension, gear case, wash plate, motor, shift actuator, cam, belt, shield and screws, replaced and tested, unit is now running as designed, no leaks detected job complete installed W10581552, W10521298, WPW102115115, W11573574, W10780044, WPW10550173, WPW10006355, WPW10006384, W10721967, W10832724, W11454372"

Arrived on site to test unit for unit giving F2E1 shorted keypad when oven is on. Found shorted consol. Replaced console test unit and unit test good job complete.

Arrived on site to test unit for unit leaving oil behind. Test unit and found unit working as designed and found cooking grease on the filter. Advised customer to be careful with oil or grease can cause to unit not to clean correctly job complete.

Arrived onsite for freezer side of refrigerator not cooling properly. Found both sides not cooling properly. Found only about 3 loops frosted on evaporator and I can hear the refrigerant flow starting and stopping. Removed evap cover and inspected it and the system for leaks and no leaks were present. Checked pressures and found pressures good and had the right amount of refrigerant but the high side would shoot up when the flow would stop. The unit was acting like there was moisture in the cap tube causing the issue. I removed the charge and vacuumed the system. I charged the system with 5.5 oz of R134A. I tested the unit and had good pressures and good refrigerant flow. Unit is operating as designed and refrigerant is flowing good at this time. No water leaks are present at time of repair. Call complete. NO PARTS USED.

Arrived on site to inspect unit for trim issue. Found trim damaged covering control box. Ordering W11249297 and will return. Office to reschedule. ; ordrng 1 W11249297 (Control cover)

"Arrived on site to test unit for noise and error codes. Found multiple stored error codes F7E9 F0E3 F5E3. Inspected under unit and found tub seal has broken, water has leaked on all the components under the gearcase and has rusted all components. Rotor is seized onto gearcase shaft. Unit will need a full rebuild. Ordering parts pertaining to that issue, no parts installed, rescheduled for 05/21.; ordrng 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10754158 (Rotor) and 1 W10902814 (Washplate)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the damaged tub and also installed a new heating element and sump assembly. Transferred remaining parts from old tub to the new tub and tested. Unit is operating as designed and no water leaks observed during service. Job completed. W11460945. W11409866. W11537778"

"Arrived on site for a dryer that wont turn on. Inspected unit and work area. Upon entry, I found the UI slightly dimmed and the off position, and the touch buttons would not respond. I checked voltage and found proper voltage and polarity going to the unit. I checked proper voltage going to the user interface. I unplugged the unit for a minute and talked it back in and found the unit start to work and operate as designed. I spoke to SW and was asked if the customer is using the Wi-Fi on the dryer. The customer advised that he does not know how to hook that up. I did inform the customer that it is possible that the unit is trying to do updates without being hooked to Wi-Fi which can result in this issue and that power cycling the unit will generally fix the non-response issue. We tested unit several times and the unit is working and operating as designed. Call complete."