Service History 193 - Appliance Express

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS5

Near Austin, Texas 78744

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for oven not staying on. Test unit and found unit igniting right away but igniter continues to spark after flame not sensing the flame then turning off. Test unit and replaced dsi board test unit again and igniter still not sensing the flame. Will order new igniter rescheduled for Tuesday 2/11 no one here to sign ; ordrng 1 W11524031 (Igniter)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Liberty Hill, Texas 78642

Daniel A

Job Details: 02/04/2025

Arrived on site to install previously diagnosed and ordered part. I replaced the wiring harness and placed the dishwasher into service mode and ran a test. The dishwasher is now operating as designed. No water leaks observed during service. W11708398

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ2

Near Austin, Texas 78753

James K

Job Details: 02/04/2025

"CAE2745FQ2 Arrived on site for unit not spinning. Upon arrival, ran diagnostics and passed with no issues. No stored errors found. Ran consumer and found cold water valve to trickle water. Disconnected water line to cold inlet valve and found buildup (picture attached) Cleared hoses and cleaned all buildup on both valves. Tested unit and now unit is functioning as designed. No water leaks detected at this time. No parts needed"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Clifton, Texas 76634

Jonathan M

Job Details: 02/04/2025

Arrived on site for a dryer that is not heating. Inspected unit and work area. I did confirm the customers complained and gained access to the heating element. I found that heating element open. I replaced the heating element and reassembled the unit. I found the unit working and operating as designed. Call complete. WP3387747.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Austin, Texas 78749

Andrew

Job Details: 02/04/2025

Arrived on site to test unit for grinding noise. Found rotor screw was loose preventing proper engagement with slider and rotor. Secured bolt and unit now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Hewitt, Texas 76643

Jonathan M

Job Details: 02/04/2025

"Arrived on site for a washing machine that is not advancing through cycles. Inspected unit and work area. The customer stated that they recently had another company out who replaced to control for another issue. He advised that since the repair, the unit will not begin to agitate for advance through the cycle. It will only fill and then drain. I ran the unit through diagnostics and found an F0 E3 (overload) and F2 E3 (ACU/UI mismatch) error code. I ran the unit through an auto test and the unit ran as designed but was slow to fill when calling for cold water. I went ahead and replaced the water valve due to debris in the inlet valve and replaced the control as well due to the error message. I tested the unit and found the unit working and operating as designed. Call complete. W11627517 and W11627513."

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ00

Near Taylor, Texas 76574

David Z

Job Details: 02/04/2025

"Arrived on site to diagnose fan that only works on high. Tested into and confirmed high is the only function that properly works. Low and medium do nothing. I replaced the control and checked output from the control and found 0v going out when anything other than high is used. Called tech line and reported findings, SR7740885510. Tech line says to replace the cement resistor and check the wiring harness to resolve, issue likely has to be in one of those spots. Ordering harness / resistor to resolve. Parts used this visit - W11391718.; ordrng 1 W11259892 (Resistor) and 1 W11243462 (Main Harness) and 1 W11383534 (Main Harness)"

We serviced a

WHIRLPOOL COOKTOP

Model WFE975H0HZ4

Near Taylor, Texas 76574

David Z

Job Details: 02/04/2025

No work performed. Customer said knob for burner was broken. I advised them knobs are not a warranty item and they said they would replace on their own. Nothing done. Closing call.

We serviced a

WHIRLPOOL OVEN

Model WOES5030LZ01

Near Austin, Texas 78723

James K

Job Details: 02/04/2025

"WOES5030LZ01 Arrived on site for unit tripping breaker. Upon arrival, ran oven to 550F during the duration of time until ending the call with techline. Spoke with George SR#7740464409 and stated that is a long enough time for the unit to stabilize. Attempted to contact builder, however, no response. Unit is in a spec home, No other recommendations provided. Unit is functioning as designed. No parts replaced. No one available to sign."

We serviced a

WHIRLPOOL WASHER

Model WGD85HEFW0

Near Austin, Texas 78749

Andrew

Job Details: 02/04/2025

Arrived on site to test unit for noise and vibration. Secured motor mount to base of cabinet with self drilling screws. Noise is no longer present. Job complete.

We serviced a

JENN-AIR OVEN

Model JJW2830LL00

Near China Spring, Texas 76633

Jonathan M

Job Details: 02/04/2025

"Arrived on site for a wall oven that is flashing an F6 E9 (appliance manager lost communication with the lower oven) error code. Inspected unit and work area. I ran the unit into diagnostics and found that error code and an F6 E6 (appliance manager lost communication with the upper oven) error code. The customer stated that he was using the upper oven and was cooking bacon. He advised when he pulled out the bacon, it flashed an error code and wouldn't turn back on for the rest of the day. He said that the next day, he was able to use it though. I followed the tech sheet. In accordance with those error messages and found continuity going between the wire harnesses. Per the text sheet, it requested for us to replace the appliance manager. I replaced the main and upper appliance manager and tested the unit. I ran the unit up to 350 degrees fahrenheit on both ovens and found the unit working and operating as designed. Call complete. W11448962."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Austin, Texas 78722

Matthew

Job Details: 02/04/2025

Arrived onsite for unit making noises. Upon inspection found motor bolt loose. Causing rotor to slip and grind the inner gear. Replaced motor and made sure bolt was tight. Tested unit is now functioning properly and as designed to. No leaks present at this time job completed. Parts used w11314361

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Canyon Lake, Texas 78132

Andrey

Job Details: 02/04/2025

"Arrived on site to test unit for no ice production, tested unit found E2 error for ice maker lost home position, attempted to run diagnostics with no success, replaced ice maker and heater was installed properly so it was replaced as well, replaced and tested, ice maker completed harvest and filled with water, unit is now running as designed advised customer to give it 24-48 hours for ice production to resume, at this time no leaks detected job complete installed W11087201, W11658802"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Georgetown, Texas 78633

Lou

Job Details: 02/04/2025

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I checked and tested the lights and found the FC upper LED dim. Removed the light to inspect and did not find anything out of the ordinary wrong with it and it is getting voltage. I am ordering the upper FC ligut module and scheduled return service for 02/10/25 PM call. No water leaks observed during service. ; ordrng 1 W11226500 (FC LED)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Georgetown, Texas 78628

Daniel A

Job Details: 02/04/2025

"Arrived on site to inspect the dishwasher displaying fault F9E1. Upon further inspection, I attempted to run the drain pump and found it to be humming but not running. I gained access to the drain pump and found that it had failed due to debris stuck in the impeller. I removed the debris and replaced the drain pump since the debris chipped off part of the impeller. I placed the unit into service mode and ran a rest cycle. The dishwasher is now operating as designed. No water leaks were observed during service. W11412291"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Leander, Texas 78641

Miguel

Job Details: 02/04/2025

"Arrived on site for dishwasher not drying. No errors stored. Cusfk,er sasy bottles dombot dry. Ran test mode and confirmed heater is pulling 6 amps. Soap bubbles left after test. All components functional. Explained drying procedure and that plastics will not properly dry. Alao advised on soap usage. Unitnworking as designed. Call complete. No parts."

We serviced a

WHIRLPOOL FREEZER

Model WRT108FFDM04

Near Austin, Texas 78753

James K

Job Details: 02/04/2025

"WRT108FFDM04 Arrived on site for inside RC and FC leaking. Upon arrival, found condensation inside FC. Based on previous recommendation from techline evaporator cover assembly is needed. Ordering W11562262 evap cover. No water leaks detected at this time. Office to reschedule. No one available to sign. ; ordrng 1 W11562262 (Evap cover)"

We serviced a

WHIRLPOOL WASHER

Model WTW6150PW0

Near Hays, Texas 78610

Andrew

Job Details: 02/04/2025

"Arrived on site to test unit for not spinning. Found rotor cover was broken of due to loose rotor bolt. Loose bolt was preventing unit from shifting properly from agitate to spin. Recommend suspension, rotor, screws, cover, slider and control. Office to reschedule. ; ordrng 1 W11627512 (Rotor guard) and 2 W10846509 (Screws)s and 1 W11400156 (Suspension) and 1 W11260238 (Rotor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Buda, Texas 78610

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for unit not starting. Test unit and found start button not responding all other buttons are working. Replaced control boar test unit and start button working correctly at this time job complete.

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Bertram, Texas 78605

Scott

Job Details: 02/04/2025

Arrived on site for dryer getting really hot . Ran diagnostics no error cod. Ran air flow and temps . Found air flow restriction. Advised to have exterior vents cleaned. Cleaned lint out of dryer . No parts installed . Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Bertram, Texas 78605

Scott

Job Details: 02/04/2025

Arrived on site for lid not shutting and making clicking nose . Found left corner of lid cracked at hinge . Replaced lid W11130236. Ran load calibration and test wash . All checked normal. No water leaks detected. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Austin, Texas 78728

Miguel

Job Details: 02/04/2025

Arrived on site with new control for lights not working. Replaced control board. Checked connections. Verified operarion. Lights Working as designed now. Call complete. W11224256

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Belton, Texas 76513

Robert

Job Details: 02/04/2025

MED6500MBK0 Arrived on site for a dryer with heating issues. On arrival verified that the dryer works great further inspection found ventilation to clients home was in bad condition. Instructed client to clean vent to home no parts used product works as it's designed.

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Marion, Texas 78124

Andrey

Job Details: 02/04/2025

"Arrived on site to test unit for damage, found damaged console and damaged paint on the cook top, replaced both parts job complete installed W11719704, W11707152"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, Texas 78723

James K

Job Details: 02/04/2025

"WFW560CHW4 Arrived on site for water leak. Upon arrival, met with maintenance and stated tenant experienced soapy water leaking from the back. Ran diagnostics and passed with no issues. Wanted to further inspect the back of unit however unit is stacked. In addition, the console LEDs is faulty (picture attached) Ordering W11325580 console. REQUESTING 2 man. No water leaks detected at this time. Maintenance agreed to reschedule Feb 11; ordrng 1 W11325580 (Console) and 1 2man (2 man)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ1

Near Kyle, Texas 78640

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for unit rattling when running. Test unit and found unit rattling due to fill valve. Replaced fill valve test unit and unit test good job complete. W11434044. No one here to sign.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Pflugerville, Texas 78660

Wesley

Job Details: 02/04/2025

Arrived onsite for washer with false emergency drain symptom. Replaced the control to repair. Unit is now operating as designed. Nomsigner available.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Killeen, Texas 76543

Robert

Job Details: 02/04/2025

F3e1 WTW4957PW0 Arrived on site for a washer not spinning. On arrival client stated it wouldn't spin further inspection found error code F3E1 . I found d the water turned off i turned it back on calibrated and ran diagnostic product working as its designed no water leaks visible from main water supply no parts used.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Austin, Texas 78730

Luis

Job Details: 02/04/2025

"Arrived on site for fan noise concerns. At times of visit unit cooling correctly,ran diagnostic thermistor passed reading 37 adn 0,ran freezer fan passed nomodd nosie,ran fresh food fan nomodd noise good air flow from vents,ran ice box fan nomodd noise good air flow,ran heater test passed unit passed all diagnostic test."

We serviced a

JENN-AIR REFRIGERATOR

Model JF36NXFXDE01

Near Austin, Texas 78704

Luis

Job Details: 02/04/2025

"Arrived on site for no cool. Room temp in both compartments,compressor running faint hissing noise from fresh food compartment dropped evaporator cover found broken cap tube and oil on insulation,called tech h support sent pictures per tech support information being sent to product review teamSR#7740879865"

We serviced a

WHIRLPOOL OVEN

Model WFG231LVS0

Near Austin, Texas 78704

Leonardo

Job Details: 02/04/2025

Arrived on site to test unit for oven no getting hot. Test unit and found bad glow igniter. Replaced igniter test unit and unit test good job complete. 12400035

We serviced a

WHIRLPOOL DISHWASHER

Model WDT751SAPZ0

Near Manor, Texas 78653

Joe Z

Job Details: 02/04/2025

"Arrived on site for making grinding noise. Upon arrival test, test unit and noise begins as soon as drain pump energizes. Need to replace drain pump. Replaced drain pump W11412291. Test unit and is now operating as designed. No leaks present. Job complete"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Georgetown, Texas 78626

David Z

Job Details: 02/04/2025

"Arrived on site to diagnose washer leaking when in use. Traced leak to something coming from the fill. Ran unit with below pulled back, and found water is coming out from the rear of the drawer assembly, or the hoses back there. Ordering valves /hoses/drawer to resolve. Unit is stacked and will require a 2 man to unstack. Resident wants to be home for service and is only available Mon/Tues. ; ordrng 1 W11316599 (Cold Hose) and 2 WP596669 (Hose Clamp)s and 1 W11316257 (Hot Hose)"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DP02

Near Austin, Texas 78750

Miguel

Job Details: 02/04/2025

"Every morning the unit will show power outage. Customer says he had to reset breaker as control was not responding. Customer has pic of f6e0. Cusfomer says whennit works it heats and operates. Found f6e4, f6e0, f2e1. Following tech sheet the wiring checks good. Will need new appliance manager and console. Over authorized amount. Will submit for authorization. ; ordrng 1 W11255569 (Console) and 1 Autho (Autho)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Burnet, Texas 78611

Scott

Job Details: 02/04/2025

"Arrived on site ,replaced drum and bulkhead . Dryer is still making same noise . Ordering motor and blower wheel. Return 2/13; ordrng 1 W11549461 (Motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS7024RZ0

Near Austin, Texas 78753

Andrew R

Job Details: 02/04/2025

Arrived onsite for dishwasher leaking underneath. I found the customer stating the manifold on the 3rd rack was dribbling water. When pulled in and out the residual water would trickle out. I spoke with techline and they stayed that it is normal to see this occur and nothing can be done for it as that is how it was designed to function. No issues with the unit at time of service everything is operating as designed. Call complete. No leaks present. No parts installed. Techline SR 7740881262.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS5

Near Georgetown, Texas 78628

David Z

Job Details: 02/03/2025

Arrived on site to diagnose range with no power / functions. Tested unit and found no spark / control power. Checked outlet and found outlet good. Checked power cable and found a slice in the power cable. Replaced power cable and tested. Verified unit working as designed. Parts used - W11582239.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL02

Near New Braunfels, Texas 78132

Andrey

Job Details: 02/03/2025

"Arrived on site to test unit for uneven door from last service, tested and found unit is leveled and with 1/32 difference in gaps around the oven, customer stated that she can get the unit to connect to WI-FI and she will. Try calling the WI-FI team, if unit can't be connected then recommend replacing console and WI-FI module at this time job complete no parts installed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Austin, Texas 78744

Leonardo

Job Details: 02/03/2025

Arrived in site to test unit for no power. Test unit and found opened fuse. Test switches and found stuck switches making fuse open. Will order lower and upper interlocks and fuse. Rescheduled for Friday 2/7; ordrng 1 W11551761 (Lower interlock) and 1 W11551558 (Upper interlock) and 1 W11707984 (Fuse)

We serviced a

WHIRLPOOL OVEN

Model WFES3030RS0

Near Austin, Texas 78748

Tim M

Job Details: 02/03/2025

"Arrived on site to test unit for no heat. Upon arrival customer stated unit does not heat and light stays on. Tested unit, unit is receiving properly voltage. Engaged bake cycle, bake element is getting no voltage. Replaced control (W11696067), bake element is now engaging and pulling 10 amps, broil element is pulling 14amps. After 30 seconds relays clicked and heating stopped. Tested door switch, per tech sheet should be getting 2VDC, but it is receiving 5-6VDC. Control is defective. Will need to reorder. Ordering parts, rescheduled for 02/10.; ordrng 1 W11696067 (Control)"

We serviced a

UNKNOWN VENTHOOD

Model WVU37UC0FS1

Near Georgetown, Texas 78633

Tyler

Job Details: 02/03/2025

"Arrived on-site venthood making g a loud noise. On arrival confirmed issue and found screw hitting blower fan. Adjusted screw and found noise removed, no parts installed and no one present to sign call complete"

We serviced a

AMANA WASHER

Model ADB1400AMW1

Near Killeen, Texas 76543

Robert

Job Details: 02/03/2025

ADB1400AMW1 Arrived on site for a dishwasher leaking water. On arrival maintenance said it was leaking from the middle of the door. Further inspection found the leak open the door and found the vent not sealing well replaced vent and tested product works as it's designed no water leaks visible from main water supply.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Austin, Texas 78754

David Z

Job Details: 02/03/2025

"Arrived on site to diagnose dryer that is stopping after barely running. Tested unit and found I could not get it to start at all. Door switch was good, but relay would not close to start. I replaced the control to resolve this. Ran unit, and it ran for not even a minute before it just stopped. Drum stopped turning, but unit still has adequate power. Unit populated an F3E3 error, for inlet thermistor. Unit would not start again. F3E3 popped when unit was idle as well. I checked resistance and found 30ohms resistance from the inlet thermistor. Ordering thermistor/cutoff and wiring harness to resolve. Parts used on this visit - W11733951. Set return visit for 2/10. ; ordrng 1 W11310055 (Main Harness) and 1 WP8557403 (Cycling Thermostat / Inlet Therm)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Hewitt, Texas 76643

Jonathan M

Job Details: 02/03/2025

Arab downside to install previously diagnosed parts. Inspected unit and work area. I replaced the gear case and splutch assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11449840 and W10721967.

We serviced a

MAYTAG MICROWAVE

Model MMV5208WB1

Near Waco, Texas 76712

Jonathan M

Job Details: 02/03/2025

"Arrived on site for a microwave that is not tu4ning on. Inspected unit and work area. The customer advised that the unit just completely quit in the middle of heating something up in the microwave. The advice that they have not been able to turn it on since. I gained access to the noise filter and found the thermal fuse open. I checked all door switches and found them making and breaking. I went ahead and ordered the noise filter, thermal fuse, and other components to ensure full repair on return visit. The office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W10422269 (Noise filter) and 1 W10222507 (Magnetron) and 1 W11707984 (Thermal fuse) and 1 W10727360 (Switch) and 1 W10269458 (Switch) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Austin, Texas 78702

Leonardo

Job Details: 02/03/2025

Arrived on site to replace sump and motor. Replaced sump and motor test unit and no leaks present job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Bee Cave, Texas 78738

Miguel

Job Details: 02/03/2025

"Arrived on site to empty apartment. Removed panels. Replaced support wheels, replaced pulley. Installed soind pad under motor. Found rear drum support panel was never secured from factory. Removed back panel and properly secured. Verified operarion. Call complete. 4392067"

We serviced a

KITCHENAID OVEN

Model KEBS109ESS00

Near Dripping Springs, Texas 78620

Tim M

Job Details: 02/03/2025

"Arrived on site to test unit for not reaching set temp. Upon arrival customer stated the temp inside the oven doesnt match the temps on the display. Customer is using a hanging thermometer. Advised customer that hanging thermometer are not recommended by the manufacturer due to slow temp readings. Started a bake cycle at 350? and monitored temps with a thermocouple. During preheat temps rose to 375?, then stabilized at 350? and cycled between 340?- 365?. Temps are within manufacturer spec. If the temps dont meet the needs of the customer, showed them how to calibrate the temps to cater towards their cooking style. Unit is running as designed, no parts installed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Killeen, Texas 76542

Robert

Job Details: 02/03/2025

WED5100HC3 Arrived on site for a dryer making sounds. On arrival I found dryer working great no error codes no sounds one issue was dryer vent was bent out of shape pulled dryer away . I checked ventilation to dryer ventilation to home needs to be cleaned out as soon as possible. Product works as it's designed.

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Burnet, Texas 78611

Lou

Job Details: 02/03/2025

"Arrived on site to inspect range oven gasket. Upon further inspection, the customer pointed out that the door gasket is not attached on the sides. I advised the customer that is the way has been designed and is correct. I made sure all of the clips were secured/attached. No other issues with the unit, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Pflugerville, Texas 78660

David Z

Job Details: 02/03/2025

"Arrived on site to dishwasher making loud noises / not moving much water when draining. Tested unit and confirmed noise. Removed drain pump and a piece of a plastic bottle cap ring came out. I replaced the drain pump and tested again. Found some rattling type noise still present, which I traced to the power cord box. Box cover screw was stuck 3/4 out and not tight. I tightened that and verified abnormal noises were gone and unit is working as designed. Parts used - W11412291."

We serviced a

JENN-AIR OVEN

Model JGRP548HL05

Near Austin, Texas 78704

Leonardo

Job Details: 02/03/2025

Arrived on site to test unit for right side oven turning yellow when heating. Put unit on test mode no error codes found. Turned oven on to 350? and with in 5 minutes the unit starting blinking the yellow light and stopped. Found unit blinking 3-3. Replaced user interface test unit again by pre heating right oven to 350? and unit or reheated correctly job complete. W11492275

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Leander, Texas 78641

Scott

Job Details: 02/03/2025

"Arrived on site formdishwasher not washing dishes properly . Ran diagnostics. Got 5-4,6-1, 2-1, error codes . Found nomwater getting into unit . Float on water level switch was stuck in the up position. Switch checked normal. Fixed issue with float bye cleaning under it . Wash motor has been running dry . Upper spray arm is not getting enough pressure to turn . Ordering sump and motor . No parts installed today . No water leaks detected at time of service ; ordrng 1 WPW10591570 (Sump and motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, Texas 78753

David Z

Job Details: 02/03/2025

Arrived on site to diagnose washer not locking when cycle is started. Examined latch and found pieces broken and sitting inside the opening. M/S provided are not for this unit at this property. Updated model and serial. Ordering proper latch. Return visit set for 2/7; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control)

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Georgetown, Texas 78628

Wesley

Job Details: 02/03/2025

Arrived onsite for no power to unit at move in. Customer found unit breaker was off and experienced no problems after the breaker was turned on. Inspected unit and found all working as designed. No parts

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Blanco, Texas 78606

Andrew

Job Details: 02/03/2025

Arrived on site to test unit for not draining. Found standing water in unit. Drain pump engaging but seized. Replaced pump(W11399437) and completed diagnostics with no issues. Unit now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAYH6

Near Austin, Texas 78745

Leonardo

Job Details: 02/03/2025

Arrived on site to test unit for unit not draining. Test unit and found disposal had knock out still installed not allowing dishwasher to drain. Removed knock out test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Bastrop, Texas 78602

Matthew

Job Details: 02/03/2025

Arrived onsite for fridge door opening to far. Upon arrival called customer for access customer informed us she does not live in Texas but in Arizona. No parts used job completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Austin, Texas 78704

Luis

Job Details: 02/03/2025

"Arrived on site for no ice and ice dispenser not running. Removed kickplate found broken wires at door hinge,repaired all wires by soldering and heat shrinking wires,wrapped harness wires rerouted wires reinstalled kick plate checked door operation good,ran icemkaer test passed tested auger motor passed."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JS0

Near Cedar Creek, Texas 78612

James K

Job Details: 02/03/2025

"WFC150M0JS0 Arrived on site for LF burner not working. Upon arrival, customer stated cooktop supports is not allowing cooktop to stay open, LF burner not working and oven controls flashing an error code. Inspected error code and found F3E0 control failure. Continued to repair cooktop support by replacing WP3195812 support (2). Issue fixed. Moved onto to properly seat coop terminal to the switch and now thats working. Ordering W11594224 control. Customer agreed to reschedule Feb 10; schdld next appmnt for 2/10 MON !"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Killeen, Texas 76542

Robert

Job Details: 02/03/2025

"WTW6120HW0 Arrived on site from previous visit to install parts. I installed actuator ,belt,splutch, gearcase, screw, and wash plate I calibrated and tested product works as it's designed no water leaks visible from main water supply."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRMF3636RZ00

Near Cedar Creek, Texas 78612

James K

Job Details: 02/03/2025

"WRMF3636RZ00 Arrived on site for left door not closing properly. Upon arrival, found top middle weatherstrip rubbing on the top latch. Upon closer inspection of the hinges, found left door cam riser out of place, causing left door to left about half an inch. Proceeded correct insert placement of the cam riser to the correct slot. Re tested door opening/closing and now unit is functioning as designed. No water leaks detected at this time. No parts needed"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Andice, Texas 78628

Daniel A

Job Details: 02/03/2025

"Arrived on site to inpsect broken microwave broil element support. Upon further inspection, I found that the support to hold the element had broken from use. I replaced the support and the customer pointed out that they tried to access it by removing the screws on the front but inadvertently caused the left switch to fall inside the cavity. I was able to retrieve the switch assembly and rescue the screws. Now, the microwave is operating as designed. W11724411"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leander, Texas 78641

Scott

Job Details: 02/03/2025

"Arrived on site for metal scraping noise . Ran diagnostics no error codes . Test wash passed . Could only duplicate noise when shifting the basket assembly . When taking top off to replace suspension rods found source of the noise to be the red clip from wire harnes wasn't attached to tub and rubbing on side of cabinet. Secured clip and sound is no longer present. No parts installed , no water leaks detected at time of service. Job complete ."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Hutto, Texas 78634

David Z

Job Details: 02/03/2025

Arrived on site to diagnose washer not filling / running. Tested unit and found barely a trickle of water coming out. Replaced valve to resolve. Tested unit and confirmed proper fill. Unit working as designed. No water leaks found. Parts used - W11220230.

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Leander, Texas 78641

Daniel A

Job Details: 02/03/2025

"Arrived on site to inspect dishwasher, not starting cycle and displaying error code. F7E2. Upon further inspection, I gained access to the motor and found that it was slightly seized, which was preventing it from running. I was able to turn the motor by hand so that it would spin freely for a temporary fix until we could return and replace the motor. I ran a test, and the machine and no error codes presented howver the motor will still need to be replaced since i found signs of rust on the shaft. No water leaks observed during service. I am ordering the motor assembly W11460946.iam scheduling for 2/7; ordrng 1 W11460946 (Motor assembley)"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS00

Near Blanco, Texas 78606

Andrew

Job Details: 02/03/2025

Arrived on site to test unit for simmer flames to high. Adjusted flames to recommended. Unit now working as designed. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Manchaca, Texas 78652

Tim M

Job Details: 02/03/2025

"Arrived on site to install previously diagnosed part. Upon arrival no answer at the door. Attempted to enter with code provided, electric Yale door lock battery has died and will not allow entrance. Informed maintenance and leasing office batteries will need to be replaced. No parts installed, rescheduled for 02/10.; schdld next appmnt for 2/10 MON !"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHB10

Near Austin, Texas 78723

Luis

Job Details: 02/03/2025

"Arrived on site for loud noise. Removed evaporator cover found ice around fan blade due to water leaking from fill tube during fill cycle. Removed ice around fan blade,added extension to fill tube ran icemaker fill passed no leaks,reassembled unit noise no longer present. Adjusted fresh food temp to prevent water line from freezing tested dispenser unit working as designed. Wpw104966749"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS4

Near Kyle, Texas 78640

Leonardo

Job Details: 02/03/2025

Arrived on site to test unit for vent not venting correctly. Test unit and found vent are good unit working as designed job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Leander, Texas 78641

Daniel A

Job Details: 02/03/2025

"Arrived on site to inspect dishwasher, making loud squeezing nosies during operation. Upon further inspection, I found that diverter dishwasher worn and rubbing against the cover, which was causing it to make the noise. I am ordering the diverter disk W11662107 and cover W11679656. Office to schedule return service. No water leaks were observed during service.; ordrng 1 W11662107 (Diverter disk) and 1 W11679656 (Cover)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Manor, Texas 78653

Leonardo

Job Details: 02/03/2025

"Arrived on site to test unit for unit not washing correctly. Test unit and found no error codes. Ran unit through test cycle and unit not draining on it own but it will drain when you hit cancel. Found bad control board, replaced board test unit and unit test good job complete. W11087226"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Braunfels, Texas 78130

Andrey

Job Details: 02/03/2025

"Arrived on site to test unit for not working properly, tested unit found drain pump activating randomly, replaced control and tested, unit is now running as designed no leaks detected job complete installed W11603810"

We serviced a

WHIRLPOOL WASHER

Model mvw4505mw1

Near Austin, Texas 78759

Miguel

Job Details: 02/03/2025

"Arrived on site for washer not draining. Tub still has water. Showing f3e2. Customer had unplugged, verified pressure hose was good. Inspected and found wiring to drain pump is open. Replaced wire harness. Found relay for drain pump is still active. Will not reset. Still showing f3e2. Replaced control. Verified operation. Call complete. W11643701"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Austin, Texas 78704

James K

Job Details: 02/03/2025

"MVW5430MW1 Arrived on site for lid lock flashing. Upon arrival, checked error and found f9E1 no drain and F5E3 door not unlocking. Cleared codes. Continued to run diagnostics and did not drain on test 2. Proceeded to inspect lower harness and found severed wire to the pump. Proceeded to replace W11643701 lower harness. Powered unit back on and got it to drain on diagnostics. Continued to check the spin test and found unit not latching to strike. Proceeded to replace W11627413 control and W11670519 latch. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water present at this time."

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Austin, Texas 78738

Brandon

Job Details: 02/03/2025

"Arrived on site for customer complaint of fabric softener not dispensing all the way. Spoke with DW, I cut a slit in the dispensing where the softener cap sits to allow better flow and instructed customer to dilute the fabric softener 50/50 with water. No charge to customer. Customer not home to sign."

We serviced a

KITCHENAID OVEN

Model KOEC530PSS00

Near Austin, Texas 78732

Joe Z

Job Details: 02/03/2025

"Arrived on site to install previously ordered parts. Replaced badge W10839793, outer door W11600222, and inner door W11617223. Having same issue. Contacted Techline and spoke with Glen. Checked unit of installed correctly and found bottom left corner is not flush and secured to cabinet. All other corners of unit are flush, but not secured to cabinet. Customer will need unit reinstalled and all 4 corners flush and secured to cabinet with correct hardware. Job complete"

We serviced a

WHIRLPOOL OVEN

Model JMC2430LL00

Near Dripping Springs, Texas 78620

Brandon

Job Details: 02/03/2025

"Arrived on site to replace previously diagnosed parts. TM and I replaced the hinges and tested the unit, unit tested good. We did find the cabinet itself isn't completely level and slanting slightly forward, but the unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Salado, Texas 76571

Robert

Job Details: 02/03/2025

WFW560CHW4 Arrived on site for a washer leaking water. On arrival client stated only when they used CLEAN WASHER that's when it would leak water. Took apart washer and i found filter full of dog hair and other items I cleaned and ran diagnostic product works as it's designed no water leaks visible from main water supply.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Georgetown, Texas 78633

Tyler

Job Details: 02/03/2025

"A44ived on sit2 for refrigerator over freezing in rc but not cooling well in fc on arrival confirmed issue and found rc 3vqp had darmstadt issue forming but the thermistor was registering it was at 38 degr3ees. Replaced w11610999 rc cover and instru ted custo er to give e u it 24 hrs to stablize temps. P5-1&2 10k, p5-3&4 7.7k, p8-1&2 15.3k, p8-3&4 10.4k. Call complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Austin, Texas 78757

Scott

Job Details: 02/03/2025

Arrived on site for lower spary arm . Found spray arm off and melted . Replaced spray arm . Ran diagnostics no error codes . Unit passed test wash . No water leaks detected at time of service. Job complete

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Austin, Texas 78759

Miguel

Job Details: 02/03/2025

Arrived on site for center burner turning off when on simmer. Tested and found no simmer flame at all. Removed burner head. Found simmer orifice was clogged. Cleared and verified operarion. Unit now working g as designed. Call complete. 162.36 Auth code: V3K3KW

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Georgetown, Texas 78628

Daniel A

Job Details: 02/03/2025

Arrived on site to inspect cooktop with orange flame. Upon further inspection the customer stated that for 4 days they noticed the tips of the flame were orange but since has gone back to normal. The customer stated that it happened when the weather was very humid and raining. I checked the unit and found that all components are operating as designed and no issues could be found. The customer also has a humidifier in the home which can also contribute to orange flame color. No gas leaks observed during service. No parts installed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Temple, Texas 76504

Jonathan M

Job Details: 02/03/2025

Arrived on site for a washing machine that had a pillow get underneath the agitator. Inspected unit and work area. The customer advised that the issue was not with the agitator but with the plastic 'O ring' on top of her tub. She advised that a pillow got stuck underneath that and completely shredded it. I did confirm the customer's complaint and found the issue with the tub ring. Ordering the top ring and the office will need to contact the customer about a return date when parts are available. No parts were installed. ; ordrng 1 W11513258 (Tub ring)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, Texas 78703

Luis

Job Details: 02/03/2025

"Arrived on site for water dispenser issues. Per customer water would stop then start working again,diagnosed a frozen water tank due to air seeping between fan scroll and air tower,added sealer between gaps,ran fan motor air no longer seeping through tested water dispenser unit working as designed. 212643"

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Austin, Texas 78730

Joe Z

Job Details: 02/03/2025

"Arrived on site for door does not close correctly and light stays on. Upon arrival, customer states that it is the small oven door and demonstrated issues. Inspected door and found right hinge has failed. Inspected left hinge and found could also fail soon. Replaced left hinge W11643896 and right hinge W11643900. Test unit and door now closed correctly and light stays off. Job complete"

We serviced a

MAYTAG WASHER

Model MHW6000XW2

Near Austin, Texas 78737

Brandon

Job Details: 02/03/2025

"Arrived on site to replace previously diagnosed parts, after replacing, I tested unit, unit tested good. Parts used wpw10352973, wp8183270, wpw10208415, wpw10208398"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS7024RZ0

Near Austin, Texas 78739

Tim M

Job Details: 02/03/2025

"Arrived on site to test unit for F8E4 error code. Upon arrival found F8E4 float switch open error code flashing. Inspected drain pan and found float switch wire has been disconnected. Reconnected and secured, ran a diagnostic cycle and found an active leak form at the OWI sensor. Found it cross threaded and loose. Reinstalled OWI sensor properly, leak has been eliminated. All other components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Dripping Springs, Texas 78620

Brandon

Job Details: 02/03/2025

"Arrived on site for customer complaint of sparking sound. I tested unit multiple times, unit tested good. Instructed customer take video if it happens again."

We serviced a

WHIRLPOOL WASHER

Model MVW6500MW0

Near Salado, Texas 76571

Robert

Job Details: 02/03/2025

MVW6500MW0 Arrived on site for a washer not spinning water out of clothes. This is my third visit for same issue i ran diagnostic no error codes product works as it's designed no water leaks visible from main water supply. Other techs have been out to clients home for the same issue. I'm not sure what we can do when we tried everything already no parts have been installed today. Job complete thank you.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM13

Near New Braunfels, Texas 78130

Andrew

Job Details: 02/03/2025

"Arrived on site and replaced previously diagnosed filter housing(W11162042), reservoir(W11566768) and valve(W11645245) from truck stock. Unit is now working as designed. Advised customer if doors not being opening throughout the day to turn temp up to prevent reservoir from freezing. No leaks detected. Job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Georgetown, Texas 78628

Wesley

Job Details: 02/03/2025

Arrived onsite and found unit operating with failed lighting. Replaced all LED modules using the procedure outlined in W11683242 SP W11606409. All checks good. Unit is now operating as designed. W11632139 x4

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt318fzdm11

Near Austin, Texas 78735

Luis

Job Details: 02/03/2025

Arrived on site for no cool. Removed evaporator cover frost only forming on inlet of evaporator ordering a new compressor and evaporator. ; ordrng 1 W11562258 (Evaporator) and 1 W11582579 (Compressor) and 1 Wpw10143759 (Drier) and 1 w11506635 (Access valve) and 1 W11506620 (Coupler) and 1 W11504449 (Coupler) and 1 W11504419 (Coupler) and 1 W11504434 (Coupler)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near McGregor, Texas 76657

Jonathan M

Job Details: 02/03/2025

"Arrived on site for a washing machine that is not starting cycles again. Inspected unit and work area. Upon entry, I found the unit full of water and not draining. I gained access underneath and found one of the wires split going to the drain pump again, but in a different location. I went ahead and replaced the wire harness and tested the unit. I found the unit working and operating as designed. I called Whirlpool Techline and spoke to Drew SR# 7740876724. He advised that he noted the file and the unit is working and operating as designed. Call complete. W11643701."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, Texas 78681

Andrew R

Job Details: 02/03/2025

Arrived onsite for unit not draining water. I found the harness to be showing open line to the drain pump. I checked the drain pump and it's showing continuity and the ohms are reading at 19.9ohms. Drain pump is good but the lower harness will need replacement. I drained the basket water out in meantime. Ordering W11643701 harness lower. Office to RS as it is PSP.; ordrng 1 W11643701 (Harness lower)

We serviced a

KITCHENAID VENTHOOD

Model UXB1170KYS

Near Dripping Springs, Texas 78620

Brandon

Job Details: 02/03/2025

"Arrived on site for customer complaint of control being loose. Found loose screws that attach control to the control housing. I tightend the screws, unit tested good."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Cedar Creek, Texas 78612

James K

Job Details: 02/03/2025

"WFG320M0MS0 Arrived on site do unit smelling gas. Upon arrival, proceeded to check all points for leaks and found no leaks in the oven. Proceeded to check gas line and found very tiny leak mid way of the gas line (pictures attached). Customer witnessed leak as well. Advised customer to call builder to replace gas line. Customer agreed. Unit is functioning as designed. No parts needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Hutto, Texas 78634

David Z

Job Details: 02/03/2025

"Arrived on site to diagnose dishwasher not powering on / running. Tested unit and found no response from control panel. Checked voltage and found good voltage all the way to control. Found control blinking twice, indicating it can't read the UI. Replaced UI and retested. Verified proper operation. Unit starting cycles properly. Repair completed. Parts used - W11632709."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Cedar Creek, Texas 78612

James K

Job Details: 02/03/2025

"WTW4850HW3 Arrived on site to replaced previously ordered part. Upon arrival, customer mentioned the unit was not spinning. Checked error codes and found F0E5 unbalanced and F0E2 off balanced. Cleared code. Explained to customer how to properly load and monitor unit right before goes to spin. Customer agreed. Proceeded to replace W11607637 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

We serviced a

WHIRLPOOL DRYER

Model WED8620HC1

Near Georgetown, Texas 78626

Andrew R

Job Details: 02/03/2025

Arrived onsite for unit not heating. I confirmed no heat but unit tumbles. I found the heating element showing open. I found a break in the coils and replaced the element. Unit is now heating and tumbling as designed. Call complete. Installed WP3387747 ELEMENT.