Arrived on site to test unit for door falling. Test unit and found brown pads. Replaced pads and bushings test unit and unit test good job complete

Arrived on site to install new console per techline. Inspected unit and work area. Gained access to console and replaced. Unit is now operating as designed. Job completed.

"Arrived on site to install the board rebuild. After install unit was still not operating, tested the winding in the motor and they showed good. Found that the belt switch wire was not connected on the correct spot on the motor. Connected the motor correctly and tested. Unit is now operating as designed. Job completed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI control panel and programmed the unit. Tested the components in diagnostics and unit is operating as designed. Job completed."

"Arrived onsite to install previously ordered parts. Replaced adjusters W10712395, 1 stopper WPW10508950, arm WPW10327455, and retainer WP3400918. Unit now operates as designed. No leaks present at this time. Job complete"

"Arrived onsite to install previously ordered parts. Replaced drip pan W11457241, evaporator fan W11087438, and used shims. Test unit and unit is operating as designed..Job complete"

"Arrived on site to install previously diagnosed and ordered parts. Due to the power cord harness and unit harness shorting out at the terminal block, I removed and replaced the terminal block (WP3397659 ) re-wired the L1 and neutral (terminal kit-279318) and installed the power cord provided by the customer. Re-checked the wiring/harness and tested. Unit is operating as designed. No lint observed during service, job completed."

Arrived on site for refrigerator that is not producing ice. Upon arrival I ran diagnostics mode and tested the icemaker harvest found that it was harvesting I also ran the icemaker water filter just found that it was filling with water and then ran the ice tray thermistor and found that it passed. I checked the freezer door gasket and found that it was sealing up properly then contacted tech line and told them of my findings I also mentioned to techline that the freezer was packed with food and was advised that if the food was packed in such a way to disrupt airflow in the freezer that could cause slow or no ice production. I relayed this information to the customer. Job complete Drew sr#7734418245.

Arrived onsite to install previously diagnosed part. Upon arrival I installed new drain pump and tested unit and found unit operating as designed no leaks. Job complete

Arrived onsite for dishwasher that is filling with water when not in use. Upon arrival cx informed me that she hadnt used the DW in about a month but noticed that the unit had standing water in the tub. I check the drain hose and found no issues there and the height loop was good. I then ran an diagnostics cycle and found that the unit operated as designed no leaks no drain back when the unit drained. I replaced the water inlet valves due to suspicions that it may be weeping. I tested unit again and found unit operating as designed no leaks. Job complete.

Arrived on site prior make me a screeching noise. Upon arrival confirmed issue and found no errors in diagnostics. Found cause of noise was roller supports and idler bearing. Made repair with(4392067). Sound gone and unit functioning as designed. Call complete

Arrived on site for refrigerator not cooling or making ice. Upon arrival confirm complaint and found cause of failure was a defrost issue. After further testing I found that the FC thermostat had fallen out of place not allowing for proper reading temps. I replaced FC thermistor and informed customer to allow unit 24 hours to stabilize temps and an additional 24 hours to fill the bucket back up with ice. Call complete

Arrived onsite and tested oven for preheat not matching set temp. Tested with k type thermometer and found excellent tolerance of 1 degree difference at the beep. Advised customer on findings and some solutions for better even heating for baking. Unit is operating as designed.

"Arrived onsite for dryer which is not drying efficiently. Found unit inlet and outlet thermistors ohming correctly from the control, verifying harness and sensor function. Replaced the control. Tested unit and found short heat cycling of a 20 seconds or less per ignition but hi drum temps and sustained drum temps even during the cool down indicating airflow concern. Found and photographed interior duct with 3 90 degree and one 180 degree turn before entering an inside wall. estimated minimum of 30 foot length not including visible duct. Documented findings with Techline. Spoke with Steve. Page 13 installation venting requirements. Use a heavy metal vent. Do not use a slinky vent. With current number of elbows installed manufacturing specification would allow less than 20 feet of length in total venting for safety and efficiency. Venting will need to be design compatible and clear of obstruction to correct the drying issue. sr#7734928137"

Arrived on site for a dishwasher that is leaking from the right front corner. Inspected unit and work area. The customer advised that they are getting white residue on their floor where it is leaking. Ran into diagnostics and did not find any stored error codes. Ran the unit through an auto test and could not get the unit to leak but did notice excessive sudsing inside of the dishwasher. I asked the customer if theyre on a water softener and they advise that they are. I also asked the customer if they pre-wash the dishes and they had advised that they do clean off their dishes prior to loading them. I explain to the customer that Pre-washing the dishes and the soft water is probably causing there over setting issue. Advise the customer not to use pods and to use liquid soap up to the line that tells them for soft water as a max fill. Found no other leaks present during operation. Call complete.

Arrived on site for microwave intermittently not showing display. Upon arrival confirmed issue. Found cause of failure both in ui touch pa el and ACU. Replaced both parts then reass and tested unit. Found microwave functionality fully restored call complete

"Arrived on site to diagnose dryer not heating clothes. Tested unit and found no heat being generated from dryer. Examined safety devices and found good, but did found heating element coil broken and open. Replaced element and tested unit. Verified heat working as designed. Call complete."

"Arrived on site to diagnose refrigerator that was not cooling in either compartment. Checked Temps and found FC at 20, RC at 52. Examined evaporator and found it was a solid sheet of ice. Melted down enough ice to get to harness and found the brown pin was removed from its connector on the defrost heater. Replaced harness and thermistor and reassembled. Unit now showing a proper defrost track. Call complete."

"Arrived on site to diagnose refrigerator with no lights. Examined unit and found all lights out. Removed refrigerator top cover and found the LED board was gone, and another company had cut off the connector for the board and spliced in a random led bulb. This in turn caused the other lights to fail. Unit is non repairable due to the connector being sliced off. No work performed. Call complete."

Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found after service was performed.

"Arrived onsite for dryer not drying properly. Upon arrival inspected unit. Found unit is heating, tumbling and has good air flow. Customer stated that unit is drying good but on occasion has taken more that one cycle to dry. Unable to duplicate issue. After speaking to customer found overload/large load takes a little longer to dry. If unit is over capacity dry times can be extended. Instructed customer not to overload. Unit is functioning properly. Job complete"

"Arrived on site to test unit for frost buildup, tested unit found evaporator completely frozen over, thermistors are registering correctly,control and thermistor was recon previous visit, defrosted unit completely replaced UI and evap harness, powered unit back on and noticed that after 15 minutes only 3 bottom layers have developed frost, spoke to PR and advised that frost on theses unit takes a while to develop, advised customer to monitor and if issue persists will need to replace control box again, at this time job complete"

Arrived onsite for dryer take a long time to dry. Upon arrival inspected unit. Ran unit and does heat and tumble. Unit is cycling. Ran air flow test and found poor air flow. Pulled unit and disconnected vent to wall. Ran test again and showed good air flow. Showed customer and customer took pics to show apartment maintenance. External ventilation needs thorough clean out. Job complete

"Arrived on site for complete no cool. Removed fresh food evaporator cover found oil leaking from evaporator due to manufacture clip on thermistor to evaporator connection. Replaced evaporator and filter drier,vacuumed system till -30 psi and stayed in vacuum,recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

"Arrived on site to test unit for spinning issue, customer stated that washer get stuck on spin and would not advance, ran test cycle and found water coming in really slow, all other components tested good, replaced valve, put unit into normal wash, unit filled and started to wash, unit is advancing as designed, advised customer to monitor, if issue persists, recommend replacing control, at this time unit is functioning as designed, no leaks detected job complete"

"Arrived on site to test unit for bake not working, customer stated that this issue is intermittent and has been going on since day one, noticed that unit is acting erratic because it has not been connected to Wi-Fi, customer stated that it spent hours connecting it and it would not, called Jenn air Wi-Fi team for customer, Wi-Fi allowed me to assist them in getting this unit connected, after multiple attempts unit connects but breaks off the connection in the final process, a Wi-Fi expert will be contacting customer to figure out this issue, no repair has been recommended job complete"

"Arrived on site to test unit for rack falling off, customer stated that he has extended warranty and will find necessary paperwork and submit it to the office, at this time job complete"

Arrived on site to test unit for third rack not coming out and door not opening correctly. Test unit and found damaged tub. Called Techline to repot findings they said to just order tub. Customer just got this delivered and installed and he wants new one. He will contact customer care and ask for new unit. Job complete at this time. Sr#7734924443

"Arrived on site to test unit for unit giving F9E0 error code. Found opened sensor, replaced sensor test unit and unit test good unit heated to 350?."

Arrived on site for dishwasher not cleaning the dishes. I inspected the unit and work area. I found the drain pump seized again. I cleaned the water out and pulled the drain pump. I found debris wrapped around the drain pump not allowing it to spin. I flushed the sump assembly out and removed any loose debris. I reinstalled the drain pump and tested the unit in normal operation for 20 minuets. I found the unit working as designed. Job complete.

Arrived on site for crisper draw cracking . Found and replaced meat pan crisper draw . No other issues found. No water leaks detected at time of service. Job complete

"Arrived on site for 2nd appliance. Customer has dishwasher that is not washing dishes. Unit drains and fills only. Tested and found wash motor was not engaging. Provided estimate for new sump and motor .Ordered sump and motor. ; ordrng 1 WPW10671941 (Sump and Motor assy) and 1 W11413274 (Control)"

"Arrived on site for KitchenAid builtin fridge not cooling. I inspected the unit and work area. I found both side not cooling. I found no ice build up on the evaporator cover. I gained access to the compressor and found the compressor not running. I tested voltage to the inverter from the control, I found good voltage. I tested the frequency output of the inverter and found it only outputting 24 hz when it should be between 53 to 150 hz.

"Arrived on site for a refrigerator that is popping out the water filter. Inspected unit and work area. Did confirm the customers complaint and the customer advised that they have replaced their filter four times. All of the filters pop out. will return with the housing and pressure regulator.

"Arrived on site to diagnose microwave oven combo with issues with the console. Examined unit and found the console is locked out. If you attempt to unlock the console by swiping up it just recycles and will relock. tried to power cycle unit and retest. Console still locked. Advised customer we need to replace the console to get it to unlock. ordrng 1 W11297728 (Console)"

"Arrived on site to diagnose refrigerator with lights out in RC and FC. Examined lights and found FC light out. Provided estimate for new freezer module. Replaced module and found lights still out. Found 1 additional failed module under the icemaker. Replaced module and retested and verified all working as designed. Call complete

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found temps in each compartment at room temp. Sound star device and compressor both failing to stay on more than 10 seconds. After trying to restart device a sound and draw two compressor at 19.82 A and decreasing to 12 A after four seconds Before shutting down. Found unit has a sale system failure and compressor and will need once availability of following parts is known W11635510 compressor, W11282685 Evap coil, r600 kit, access valve, nitrogen, uv drier ; ordrng 1 W11635510 (Compressor) and 1 W11282685 (Evap coil) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 W10913906 (Lokring kit) and 1 Cnote (Need 2hr repair)"

Arrived on site to test unit for oven not heating. Test unit and found bad thermal fuse. Ordering new fuse ordrng 1 WP7403P899-60 (Thermal fuse)

Arrived on site to test unit for unit tripping breaker. Test unit and didnt see aything right away. Will replace harness due to broken wire ; ordrng 1 W11628776 (Main harness)

"Arrived on site to inspect wall double oven error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found F8E1-lower blower speed too low. I cleared the code and tested the unit and after approximately 2 minutes of testing, the unit shut down and the error code appeared on the display. Customer advised that they had a power surge from the recent storms and have had several other items needing repair. I cycled power at the breaker and retested and got the same results only this time the unit showed F6E4 error code. I removed and replaced the main control and retested and got the same results. I assisted the customer in connecting the unit to WiFi and retested and the unit continued to show the error code. I tested voltage at the P5-4 to neutral and P5-5 to neutral on both controls and got 120V. I tested both blower hall sensors at the P4-1 to P4-2 on both controls and got 11VDC on the upper blower sensor and 8VDC on the lower sensor when both should read 5VDC. ; ordrng 1 W11261167 (Main control) and 1 W11248652 (Blower) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE FOR AM PLEASE)"

"Arrived on site for washer not turning on or unlocking the door. Upon arrival confirm complaint and upon further testing I was able to verify that the unit had a stable and correctly polarized 120 V from outlet to main control. I then found that main control was no longer distributing power to any of the other components due to drain pump failing from overheating. .ordering W11419171 (ACU), W11396717 (pump); ordrng 1 W11419171 (Acu)"

"Arrived onsite for-Cycle Skips - Sensing to Done. Upon arrival ran diagnostics and got F7-E1 tachometer missing or wrong signal, ran components test and unit does not spin or agitate. Found capacitor is out of capacitance. Replaced capacitor W11395618. and test unit unit fails during spin and agitate. Found motor resistance out of range. Need to replace motor. Ordering motor ; ordrng 1 W11026785 (Motor)"

Arrived onsite and corrected the drain issue by installing new drain hose w11414944 Unit is now draining as designed. However FAE4 is now populating and preventing operation. Diverter cannot find position. Ordering sump and motor to complete repair. Also ordering sound shield and control JIC. ; ordrng 1 W11460946 (Sump and motor) and 1 W11632707 (Control) and 1 W11553445 (Sound shield)

Arrived onsite for refrigerator with a broken ice dispenser coupler and ice bin. Upon arrival I replaced both these parts. Upon further inspection I found that the mounting plate was also broken I am ordering 1x W11573761. ordrng 1 W11573761 (Mounting plate)

"Arrived on site to replace previously diagnosed coupler, coupler that was ordered was the wrong size, spoke to office and was able to find the proper size, ordering 5/16 coupler ; ordrng 1 WP2300868 (5/16 coupler)"

"Arrived onsite to replace tub and basket, rotor and stator. Upon arrival disassembled unit for replacement. Upon disassembly noticed the rotor bolt was broken in half. The head was missing and the other half was stuck in the tub shaft. Did successfully replace tub, rotor and stator however will need to order and replace the rotor bolt. Fixed draining issues by clearing debris in filter housing. Advised customer not to use until return visit ; ordrng 1 W11253212 (Rotor screw)"

"Arrived on site for KitchenAid Dishwasher making a high pitched noise, during use. I inspected the unit and work area. I ran a diagnostics cycle and found the unit missing the toe plate, and the accompanying sound blocking insulation. I ran the diagnostics cycle and found the unit working as designed. The additional noise is normal, it is just bearable because of the missing insulation. ordrng 1 W11573704 (Shield) and 1 W11573700 (Multi layer insulation)"

Arrived on site for ice machine not cutting ice. On inspection found that the grid connector does not match up with the ice machine connector. Checked the model # and it is correct. While servicing the unit I noticed that the pump was continues to pump and over fill the fill tray. Ordering pump and sensor W11542867 and grid cutter W10919199 No water leaks detected during service.; ordrng 1 W10919199 (Grid cutter) and 1 W11542867 (Pump & sensor)

"Arrived on site , replaced UI, control , sensor . Unit is staying with volume selection and responding to button selections . Unit tested normal with temp . No lint build up at time of service. Job complete."

"Arrived on site for washer staying in rinse and wash cycle . Customer says unit will fill ,agitating and drain the replete and not stop . Also mentioned unit has been tripping breaker. Ran diagnostics no error codes. Outlet ,power cord ,control all checked normal for tripping breaker . Pressure hose and dome and drain tube checked normal. Ran test was all passed but actuator and both drain motor very loud . Ordering cap, actuator and motor . Set 11/4 return No water leaks detected at time of service. ; ordrng 1 W11026785 (Motor) and 1 W11481722 (Actuator) and 1 W11481722 (Actuator)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised the ice doesnt dispense from the door. I tested the dispenser and it is operating as designed. I checked the ice bin in the RC door and found it empty. I found the ice maker is turned on. I tested temps in the FC=4 degrees. I placed the unit in diagnostics and checked for error codes to the ice maker in test 56 and found E5-ice maker thermistor is bad. I tested the ice maker in test 57 and it harvested as designed. I advised the customer of my findings. I am ordering the upper ice maker (W11579560) and HV control (W11224256) and office to schedule return service due to the availability of parts. See the ice maker, in the freezer section is functioning properly, I took some of the ice cubes from the ice bin and placed them in the ice bin in the left RC door for the customer. No water leaks observed during service.; ordrng 1 W11579560 (Ice maker) and 1 W11224256 (Hv control)"

"Arrived onsite for refrigerator with Interior lights that works Intermittently. Upon Inspection I found that the interior lights were off I power cycled unit and found that the lights would turn on and off for it like normal. Upon further inspection I found that the pantry ui Would also intimately stop working I inspected the pantry harness and found that when I wiggled it the pantry UI would begin to work again. I then checked service matters for any SP for this unit And found that there was one for the interior lights intermittently working I am going to order the control as per SPw1181221, cx also advised me that the Water dispenser had stopped dispensing water at a certain point and she unplugged the unit plugged it back in and the dispenser began working again, ordering CNTRL-ELEC W10830288, Harness, Side Adapter W11170612, Pan ui W10758049, and Ui W11387386. And Rescheduling for the 01 /11/22. (Tentatively); ordrng 1 W10830288 (CNTRL-ELEC) and 1 W11170612 (Harness, Side Adapter) and 1 W10758049 (Pan ui) and 1 W11387386 (Ui)"

"Arrived onsite for irregular behavior, not consistently spinning out the clothes. Hot water was turned off to unit and had a saved long fill no fill error. Calibration shorted and did not complete as designed. Repeated attempts. Ordering the control to repair. ; ordrng 1 W11603810 (Control)"

Arrived on site. Powered unit on compressor powered on then off diagnosed a defective compressor ordering compressor and R600kit; ordrng 1 W11506635 (Access valve) and 1 W11635510 (Compressor) and 1 Wpw10143759 (Drier) and 1 R600kit (R600kit)

Arrived on site to test unit for unit turning itself on. Test unit and couldnt duplicate the problem. Called Techline and per Techline they want me to replace the console. Ordering new console. SR#7734926085; ordrng 1 W11486769 (Console)

Arrived on site for washing machine not spinning. I inspected the unit and work area. I put the unit into diagnostics and found no codes. I ran a diagnostics cycle and found it would short the control when the unit tried to change shift positions. I tested the actuator from the control and showed it reading Mohms when it should read kohms. I gained access to the actuator directly and found the same. I am ordering the actuator and control to complete the repair. The office will reschedule when we have eta on the part.; ordrng 1 W11481722 (Actuator)

"Arrived on site for whirlpool washing machine making a screeching noise during use. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the unit making the noise during spin speed changes, but goes away once the unit reaches speed. I inspected the gearcase and found no signs of an oil leak. I found signs of the belt slipping on the cam pulley and the belt being really loose. I swapped in a new belt and cam. I calibrated the unit and retested the spin. I found it is now working as designed with no more abnormal noise. I ///ed parts 104 service and /// ///174.75. Customer paid in full with /// autho 3WYWMF total ///301.75"

Arrived onsite for for washer lid broke. On inspection the lid was cracked where the left hinges connects to the lid. Replaced the lid in ran the unit in diagnostics mode. The unit is working as designed. No water leaks detected during service. ///456.27 ///# 3C4H4T /// ///174.75 parts ///246.75 plus /// (///456.27)

"Arrived on site to inspect range oven control knob damaged. Upon further inspection, I found the knob selector support broken and could not make a good selection when using the oven. Customer advised that she was ///ed ///8 for the selector part. I ///ed the customer ///231.33 (///213.70+///) for service/////part. Customer paid in full with CC (///231.33 ///# VVN34K). I removed and replaced the selector and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised the unit is leaking water and detergent onto the floor at the front the unit. I removed the cabinet from the unit and tested in a spin cycle and found the drain pump seals are bad and causing it to leak water. I ///ed the customer ///20/// for service//// fees and ///65.00 for the pump for a total including /// of ///293.09. Customer agreed to the repair and paid in full with CC (///293.09 ///# 3W934T). I removed and replaced the drain pump and retested and unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived onsite for a refrigerator with the icemaker not working and a tab broke off. I found the icemaker with a piece broken off the rake causing it to jamb. I ///ed the CX parts ///174.51 /// ///195.25 total ///369.76 + /// to replace the icemaker. I replaced the icemaker and it went into a fill. The unit is working as designed. There were no water leaks present at the time of service. Call complete. ///400.27 ///# 4X3U34

"Arrived on site for dishwasher not working, inspected unit and work area. Entered diagnostics and found error codes F9E4 F8E1 F7E1 F6E1. Was motor was stuck, will need to replace the sump and motor. ///ed CX ///277.03 parts ///22/// ///////, CX agreed to repairs. Replace motor and tested unit is now operating as designed. No leaks where observed during service. Job completed. ///625.90 ///# YJ4439"

"Arrived onsite for a washer giving an SD error and the basket will not spin. I found the basket not engaging. I was not able to remove the rotor bolt. I could get it to move but it would lock up. The basket would not budge on the shaft and it was badly rusted. I explained to the customer that the rotor, outer tub and the basket would need to be replaced. Due to the cost of the repair and the age of the machine the customer is going to /// a new washer. Call complete. ////// ///# FP434X"

Arrived onsite for a washer that still leaks water periodically. I ran diagnostics and found the fill valve spraying water out the top. I ///ed the CX parts ///148.83 /// only ///65.76 total ///214.59 to replace the valve housing. I replaced the housing and tested the washer. All is working as designed. There were no water leaks present at the time of service. Call complete. //////232.29 ///# R3C434

Arrived onsite for a refrigerator that is still warning up to much in the FC causing water droplets to turn into ice cycles on the ceiling of the FC liner and frost to build up on all the product. I found a light frost layer on the top of product and ice cycles still on the ceiling. The CX stated it wasnt going into the real low subzero temps after the control kit was installed but it was still warming up at times only in the FC. I replaced the side door UI per our last conversation and charged the CX for the part only. I explained that the frost and ice should start disappearing if the issue is resolved. The CX stated he would call with the results in two weeks. Call complete. ///202.68 ///# 3H4V4L

"Arrived on site to install previously diagnosed and ordered part. Due to the ice maker tray being cracked and leaking water, I removed and replaced the ice maker and tested. Unit is operating as designed. Customer paid the remaining balance of ///173.82 with check #7574 (///173.82 CK Auth# 4EFR99). No water leaks observed during service, job completed."

Arrived onsite for torn bellow. Found bellow will need to be replaced. ///ed ///168.72 for the part and ///288 service and ///. Uninstalled Butcher Block counter and disassembled top and front of unit to gain access to the bellow. Replaced bellow and fitted water connections. Reassembled and installed block counter. Tested unit for leaks and operation. Found unit now operating as designed. All checks good. Charged ///494.40 after /// ///# 4WRW4H 288070

"Arrived onsite for upper broil element shorted. Also found l2 had no voltage at the main harness. So after ///ing and repairing the upper broil element, determined /// would be needed before further diagnostics could be made. Charged ///117 for the broil element and ///225.25 for the service and ///. Advised that after power is restored if there are apparent ongoing issues the control may be needed. ///370.49 ///# 334NV9 288010"

"Arrived on site for not dispensing water, found smart valve had failed . Replaced valve . Unit is now dispensing water . Part 18///, /// 148.30. Collected 366.20 ///O JTM934. No water leaks detected at time of service Job complete."

"Arrived on site to inspect refrigerator not dispensing water properly. Upon further inspection, the customer advised that the water filter indicator on the UI control was not working. I explained how the indicators function; at approximately 4 months the order light will come on and at approximately 6 months the replace filter light will come on. I tested the water dispenser and found water is dispensing, but at a very slow rate. I removed the filter and installed my filter bypass and retested and the unit is operating properly. I ///ed the customer ///23/// for service /// (minus the ////// previously paid), ///96.20 for the filter head and ///55.00 for the filter for a total including /// of ///271.92 (///423.46 with service fee). Customer paid in full with CC (///271.92 ///# V4CPYM). I removed and replaced the filter head and filter and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected refrigerator and found new ice production. Ran test 120 and icemaker cycle properly. Ran test 96 and then97 and icemaker attempted to fill but waterline is frozen. ///ed customer for new waterline /// only///23/// Parts are covered by concession, job complete, ///285.77 ///# 333A94"

"Arrived on site to diagnose dishwasher that was not draining. Pump makes noise but does not move any water. Removed pump and advised there was a piece of a dish stuck in the pump. Recommended that we replace drain pump to resolve. Replaced drain pump and retested unit. Verified all working as designed. Call complete."

Arrived on site to test unit for upper rack falling. Test unit and found broken adjusters and clip. Test unit and unit test good. Customer also complained about console not responding here and there test unit and found water on console. Will need new console and gasket if needed. Job complete at this time.

Arrived on site to test unit for heating element broken. Replaced element . test unit and unit test good job complete.

"Arrived on site for dryer not drying, inspected unit and work area. CX complaint was dryer not drying. Inspected unit and had no 240VAC only had 120VAC. Found the plug and outlet not making a good contact. Spread the teeth on the plug and was able to make it work. Unit is operating as designed. Job completed."

"Arrived on site for icemachine, inspected unit and work area. Complaint was leaking water from reservoir. Unit was unplugged idk for what reason, unit is in a office and the person in charge of it was not available. I plugged unit back in and tested and found it leaking from the cleaning drain plug because it was lose. Unit was not filling with water found the recirculating pump bad. I sniped the 3 sensor wires to bypass and test, unit stared to fill correctly. Once it would go trough the cleaning cycle and drain it would go into the external drain pump and icemachine would lose power and restart. Unit will need a new drain pump and recirculating pump.

"Arrived onsite for DRYER IS NOT TURNING ON. Upon arrival inspected unit. Test polarity and is correct. Found fractured door switch. Need to replace door switch. Replaced door switch. Test unit unit is operating as designed. Job complete.

Arrived onsite for an rand that is having cooling fan issues. Upon inspection I found that there was new oem cooling fan in the unit but the cod for the cooling fan would still pop

Arrived onsite for a dishwasher with f931 code and the middle spray arm not moving. Upon arrival I ran diagnostics and found that the code was stored and upon further inspection I found that the Sump&motor was leaking I also checked the spray arms and found the middle one had some debris in it which can cause it not to rotate I cleared it I installed new Sump&motor and tested unit and found unit operating as designed. job complete

Arrived onsite and verified hot plate diagnosis. Replaced center hot plate. Tested unit and found unit is operating better after repair. Recommended to customer that a induction compatible pan equal or greater than the surface size of the hot plate be used for proper heat function.

"Arrived on site for unit not freezing. Removed evaporator cover found ice ball on inlet to evaporator found dye on heat exchanger line,found burn marks on inverter. Replaced the compressor,inverter,drier,heat exchanger and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. used 1 W10629033 (Inverter) from stock"

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Found the freezer reading it at 36?F and the refrigerator at 53?F. Checked both of operators and found no evidence of a defrost issue. Went to take a nap draw off the compressor and found that the unit is hardwired to an inverter. Found the compressor hot to touch But attempting to cool. Found the condenser coil is completely cleaned. The customer advised that he had clean them after the unit stopped cooling initially but the unit has continued to climb in temperature. I advised the customer that the issue with the unit is with his sealed system and refrigerant. I checked the condenser and could not see any evidence of any leaks at the condenser. Advise customer of the issue is most likely with a leak at the freezer evaporator due to this only having one evaporator. Call complete."

Arrived on site for no ice tested optics in diagnostics failed removed icemaker found paint chipping from mold replaced optics and icemaker power cycled unit icemaker ran through a cycle and filled.

Arrived onsite for failed timing lever on door hinge. Replaced the hinge and tested. Unit is now operating as designed. Advised the customer on repair. All checks good.

"Arrived on site to test unit for not cooling tested unit for failed start device, replaced start device,powered unit back on compressor started and evaporator started to develop a frost pattern, unit is now running as designed, no leaks detected job complete"

Arrived on site to diagnose a dryer that is not heating. Found failed heating element and replaced heater assembly. Tested unit and found all is functioning properly at this time.

Arrived on site to replace previously ordered parts for washer. Replaced control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the left door closure and bushing parts. The doors are working as designed. Ms stated the unit had warmed up a little again but when I arrived Mr stated it did warm up some but he had noticed the left door had cracked open so he defrosted it again and tested it and said it pretty much had maintained temp. All is working as designed at this time.

"Arrived onsite for a washer that is draining but not spinning the clothes out. I checked stored error codes and found an F7E6, F7E5, & F0E2. I ran the auto diagnostics cycle and found the shift actuator motor failing due to stripped gears in the motor. I replaced the shift actuator and tested the machine again in diagnostics. The unit completed the cycle and worked as designed. Call complete."

Arrived onsite for fridge freezer not holding temperature. On inspection there was a little ice buildup on the evaporator. The CX that she turn the unit down for a day or so she could turn the unit slowly and it would freeze for a few days. Called talked with Susie and they informed me that on this unit the temp switch goes out and has the symptoms that the CX was talking about. I replaced the temp switch and the control board. The unit was working and starting to cool down when I left. The unit is working as designed and there was no water leaks detected during service.

Arrived on site to replace previously ordered parts for microwave. Replaced cavity t-stat and wiring. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose an oven that is not baking properly. Checked temps at 350 and found unit 10 to 15 too low. Adjusted calibration offset to compensate. All is working properly at this time.

"Arrived on site to test unit for running constantly and no heat, tested unit found unit is powered off but when closing door the unit automatically starts running and does not shut off, called SW to diagnose further, found relay on control is stuck and would not disengage, unit need new control to fix issue, control is not eligible for rebuild,

"Arrived onsite for dryer not starting a cycle. Upon arrival inspected unit. Customer stated she replaced the motor but it did not correct the issue. Disassembled unit and found the heating element is shorted, energizing as soon as unit is plugged in. Also found thermal fuse failure. Job complete"

"Arrived on site. Called tech support with on going issues,gave readings from temp logger per tech support all parts that have been replaced should of corrected issuE

"Arrived on site for washer, inspected unit and work area. CX complaint unit making noises. Entered diagnostics and found error F2E1, ran a diagnostics cycle and found no sounds that werent normal. Tilted unit backwards and found a bit of oil on the stator plate. Advice CX of it and recommended to replace clutch, slide and gearcase.

Arrived on site to install previous diagnose. I gained access to the diverter and sump and replaced both. I tested the unit and found it working properly no leaks detected.

"Arrived onsite for dishwasher that is leaking and has broken rack wheels, heater and seal. Upon arrival I replaced all above mentioned parts. And tested unit and found unit operating as designed no leaks. Job complete.

"Arrived on site and found flames are too high and need adjustment on cooktop, after correctly showed customer how to make further adjustment if they need to, job complete"

"Arrived on site and inspected microwave and found sparking in the interior, middle rack is too close to the sidewall and causing sparking. Removed middle rack and recommended it not be used, job complete"