Near Lakeway, TX 78734
Brandon
Job Details: 11/02/2020
WINE COOLER KITCHENAID KUWS24RSBS01 "Arrived on site for customer complaint of unit not cooling, found failed defrost timer, I replaced timer, unit tested good. Made customer aware of possible damage to the bi metal.
Near Round Rock, TX 78681
Al
Job Details: 11/02/2020
RANGE WHIRLPOOL WGG555S0BS06 "Arrived on site to install previously ordered part (broil igniter) top oven when the bake igniter was actually required to complete the repair., ordering WP7432P143-60Bake igniter to complete the repair..Broil igniter marked RV needs to be reinstalled and when bake igniter is installed please close out the call .Needs more work .; ordrng 1 WP7432P143-60 (BAKE IGNITER TOP OVEN)"
Near Round Rock, TX 78681
Al
Job Details: 11/02/2020
WASHER WHIRLPOOL WFW8620HW2 Arrived on site and inspected washer.Found the WL sensor plug not installed properly creating the issues.Reassembled the plug and unit tested as designed.No leaks Job complete
Near Austin, TX 78703
Wesley
Job Details: 11/02/2020
REFRIGERATOR JENN-AIR JB36NXFXLE01 Arrived onsite and replaced the LED driver. Lights are still out. Was informed by techline that there are 4 total lights in the circuit. A second light in the freezer that will need to be replaced. Advised techline that voltage is not present at the modules. SR#7729176141 ordering another module for the freezer. Office to reschedule.; ordrng 1 W11462342 (MODULE)
Near Austin, TX 78703
Wesley
Job Details: 11/02/2020
ICE MACHINE WHIRLPOOL KUIO338HSS00 Arrived onsite and was able to verify that unit is not overfilling or causing problems. Advised customer on design and care.
Near Kyle, TX 78640
Richard
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher not washing properly. During testing found that the water hose going to the dishwasher was crimped not allowing enough water into the dishwasher. Straighten out the water hose and dishwasher tested good and no leaks detected complete
Near Georgetown, TX 78626
Al
Job Details: 11/02/2020
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site and inspected washer for previously diagnosed part.Ran diagnostics test mode and found the unit loud scraping after agitation, just before spin.Problem is with the cam, washplate, hub and actuator.Will return with the motor.Office to reschedule the appointment due to parts availability Needs more work ; ordrng 1 W10528947 (HUB COMPLETE WITH CLIP) and 1 W10721967 (CAM) and 1 W10913953 (ACTUATOR ) and 1 W11395618 (CAPACITOR ) and 1 W11397111 (WASHPLATE )"
Near Leander, TX 78641
Lou
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL ED25PWXAN01 "Arrived on site to inspect refrigerator tripping breaker. Upon further inspection, I found the unit is on a GFCI breaker. I tested the defrost and it is operating as designed. When I turned the thermostat off, the unit shut down and when I turned it back on, defrost mode was on. I tested the ice maker as it is leaking water into the ice bin and forming a large block of ice. When the IM filled, water began to leak from the front right corner. I found the IM has a small crack in the tray. I removed and replaced the IM and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Leander, TX 78641
Lou
Job Details: 11/02/2020
WASHER MAYTAG MVWB835DW1 "Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and found the unit leaking at the back left corner from the cold water valve. Once the testing was complete, I lifted the lid and found the lid glass separated from the trim. I titled the unit back and found gearcase oil o the rotor, drain pump and all side panels and found water droplets on the back panel left corner. I raised the top panel and found the valve housing cracked as well as the bezel mount on the left side. I am ordering the gearcase, slider, bezel, lid, and will return with the valve housing. Ordering a CNOTE-AUTHORIZATION for the parts mentioned and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service. Unit left unplugged and water turned off at the wall for safety. ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (AUTHORIZATION ) and 1 W10601845 (bezel) and 1 W10734521 (sl
Near Austin, TX 78705
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRS571CIHW01 Arrived on site for a defective fan motor. Installed a new fan motor powered unit on fan powered on.
Near Austin, TX 78751
Matthew
Job Details: 11/02/2020
OVEN WHIRLPOOL AGR5330BAS3 "Arrived onsite for range oven not working. Pulled unit to inspect and found gas safety valve was off. Adjusted valve, tested unit to 350 and unit is functioning properly. Job complete."
Near Red Rock, TX 78662
Noah D
Job Details: 11/02/2020
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA "Arrived on site to inspect refrigerator or scrambled UI, Upon inspection found the front panel scrambled and bad display being shown replaced user interface board and display returned. Customer had fridge on GFI with multiple appliances, instructed customer on proper fridge breaker Amperage. Complete"
Near Leander, TX 78641
Lou
Job Details: 11/02/2020
RANGE WHIRLPOOL WEG745H0FS1 "Arrived on site to install previously diagnosed and ordered part. Due to the switch membrane failure, I removed and replaced the membrane and when I went to reinstall it, I found the keypad ribbon was torn. I advised the customer of my findings and will have to order and reschedule. Ordering the keypad ribbon/harness and CNOTE-LSO PER CUSTOMER REQUEST. Scheduled return service . ; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W11025616 (harns-wire)"
Near Austin, TX 78702
Leonardo
Job Details: 11/02/2020
RANGE KITCHENAID KSGG700ESS1 Arrived on site to replace trim. Replaced trim test unit and unit test good job complete.
Near Austin, TX 78731
Luis
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived on site for no ice. Removed base grill disconnected fill tube no air flow through fill tube diagnosed a frozen fill tube will need to order updated fill tube assembly; ordrng 1 W10816480 (FITTING FILL TUBE)
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/02/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site burner not igniting. Customer stated the burner was working at this point. No services required. Customer did state when it wasn’t working it would never spark. If problem begins happening again, we will need to return with a switch harness and module. Call complete."
Near Buda, TX 78610
Kevin
Job Details: 11/02/2020
RANGE WHIRLPOOL WFG530S0ES0 "Arrived on site and inspected range and found bake burner is not igniting, after replacement oven is heating properly. Took one picture, job complete"
Near Round Rock, TX 78664
Kayman
Job Details: 11/02/2020
WASHER MAYTAG MHW3505FW1 Arrived onsite for control panel freaking out intermittently. Upon inspection I found the unit operating as designed. I ran a quick auto diagnostics cycle and found all functions working properly. Due to the issues described I recommended replacing the console.
Near Andice, TX 78628
James
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and tested operation. Found E5 error. Verified proper temps in ice maker housing. Installed new ice maker and tested. Unit tests good. Job complete
Near Austin, TX 78737
Kevin
Job Details: 11/02/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found long fill error code, removed water lines and found no cold water flow from source. Homeowner found issue and turned water back on, hot water heater was replaced recently and water to source was not turned back on. Ran a calibration cycle and confirmed washer is operating normally, job complete."
Near Leander, TX 78641
Jonathan
Job Details: 11/02/2020
DISHWASHER MAYTAG MDB4949SHZ1
Near Holland, TX 76534
Jonathan
Job Details: 11/02/2020
WASHER WHIRLPOOL MVWC565FW0
Near Dale, TX 78616
Noah D
Job Details: 11/02/2020
DRYER MAYTAG MEDB765FW0 "Arrived on site to inspect dryer, upon inspection found no power to front console, 240 V at outlet, no lights on control board, replaced control board and all functions returned. Complete"
Near Austin, TX 78752
Matthew
Job Details: 11/02/2020
RANGE WHIRLPOOL WFE320M0EW2 Arrived onsite for range oven not working. Pulled unit to access back panel and found unit not connected properly. Connection is unsafe. Not wired correctly and breaker is inaccessible. Customer will need to contact an electrician for proper connection. Job complete.
Near Cedar Park, TX 78613
Kayman
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL MSD2550VES00 Arrived onsite for refrigerator with loss of cooling in the RC. Upon inspection I found the RC at around 40*F I found that a box of food was blocking the damper in the RC and there were many items pushed against the back wall of the RC. I explained that this could be the cause of the loss of cool. I accessed the FC evaporator and found a good and complete frost pattern. I did not see any evidence of a defrost issue or anything else out of the ordinary. I advised the customer on repositioning some of the food items in the RC and asked them to monitor the unit and let us know if they still experience cooling issues after moving stuff around. Job complete.
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2020
WASHER WHIRLPOOL WTW4800BQ1 "Arrived on site to install previously diagnosed and ordered part. Due to the unit not dispensing warm water, I removed and replaced the main control and calibrated and tested. Unit operated as designed. C No water leaks observed during service, job completed."
Near Austin, TX 78728
Scott
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site for touch pad not responding . Found screen frozen . Did a hard power rest at breaker . Controls rest . Ran diagnostic all checked good ,no stored error codes . Also recommended to customer to get unit set up on WiFi , gave them the WiFi team number if needed . Job complete ."
Near Austin, TX 78757
Wesley
Job Details: 11/02/2020
REFRIGERATOR GE PFE28KSKJSS Arrived onsite for cooling and found compressor failing. Call complete. ; ordrng 1 WR87X23410 (egd60 compressor kit)
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 "Arrived on site for sealed system repair. I gained access to the dryer and compressor. When I punctured the dryer I found 60 psi in the system which is normal. When I plugged the unit in, the system would not build pressure. The compressor will need to be replaced. I removed the compressor and dryer. I installed a non uV dryer and a new compressor with an access valve. I pulled a 30 inch vacuum and monitored the gauges. I found no leaks in the system. I put a measured charge of 4.5oz of r134 into the system and powered the unit on. I monitored pressures and found them building appropriately. The unit is operating as designed. Job complete. The customer will call within a couple of days after the unit has cooled down properly to order the doors and handle. We will reschedule a return visit when we have an eta on the doors handle and bin. ; ordrng 1 W10887800 (bin-cntlvr)"
Near Georgetown, TX 78628
Lou
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator showing PO, interior lights not working, and ice maker not working. Upon further inspection, I found the ice maker had made ice, the FC light was out as were the four side lights in the RC section. I tested voltage at the power control and got 122V at the P1 connector. When I tested VDC at the P2 connector, I got 20VDC from P2-2 to P2-5 and 5VDC from P2-3 to P2-6 and both should be a constant 14VDC. Using a module from my van stock (W10695459 ), I removed and replaced the FC light and tested and all lights are functioning properly. for the FC module and power board . I am ordering the power board and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service. No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10830278 (cntrl-elec-POWER)"
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
WASHER WHIRLPOOL MVWB880BW0 Arrived on site for washer not spinning. I inspected the unit and work area. I found error code f51. I manually activated the spin and agitation and found both not working properly. I inspected the rotor stator and found the rotor bolt backing out. I removed the rotor bolt and applied new lok tight. I retested the unit and it is now working as designed.
Near Kyle, TX 78640
Richard
Job Details: 11/02/2020
REFRIGERATOR FRIGIDAIRE DFHS2313MFKA Arrived onsite for the bin broken. Dropped off door bin to customer. Complete
Near Cedar Park, TX 78613
Jonathan
Job Details: 11/02/2020
REFRIGERATOR KENMORE 106.5118311 "Arrived on site for refrigerator having ice buildup in RC. Inspected unit and work area. Found RC evaporator frozen and ice separating panel from evaporator. Performed diagnostics mode and tested defrost operation. Found control reading thermistor. Unplugged thermistor from control and measured resistances and found within range. Removed ice buildup to gain access to FC evaporator. Found thermistor starting to show signs of corrosion. Recommend to replace thermistor as well. Found RC drain line clogged to. Removed failed thermistor and installed new. Gained access to drain line and cleared. Installed fan scroll. Performed diagnostics mode and tested operation. All tested good, no water leaks detected.
Near Georgetown, TX 78628
Lou
Job Details: 11/02/2020
REFRIGERATOR MAYTAG MSD2578VEM00 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, I found where water had leaked at the back left corner of the unit. I removed the front toeplate and inspected the water lines under the unit and found water on the outside of the lines at the back inlet valve. I pulled the unit out and removed the back cover and found that the inlet valve assembly was leaking at the line going to the filter housing and at the water line going to the ice maker. I am ordering the inlet valve assembly and office to schedule return service due to part being OOS. Water source was turned off at the wall for safety. ; ordrng 1 WP2321753 (valve-inlt)"
Near Uhland, TX 78640
Leonardo
Job Details: 11/02/2020
RANGE WHIRLPOOL WFE525S0JB0 Arrived on site to replace panel. Replaced panel test unit and unit test good job complete.
Near Austin, TX 78728
Scott
Job Details: 11/02/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for non responsive touch pad . Ran diagnostics and got UI error code . Customer is connected to WiFi . UI a would respond about 50% of touch commands . Ordering UI . Please call to set visit ; ordrng 1 W11296171 (console)
Near Cedar Park, TX 78613
Kayman
Job Details: 11/02/2020
RANGE KITCHENAID KSGG700ESS1 Arrived onsite for range with bake and broil elements not igniting. Upon inspection I found the bake and broil element discolored and warping away from the manifold. I replaced both spark ignitors and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service. Job complete.
Near Austin, TX 78759
Wesley
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived onsite and replaced UI. Deli control now has a display indicator, but does not cycle on the select. Temperatures are good. Advised customer on findings. Ordering deli control again. Office to reschedule. ; ordrng 1 WPW10677118 (cntrl-elec)"
Near Austin, TX 78748
Jacob
Job Details: 11/02/2020
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite for unit not heating. Tested unit. Saw that igniter had a crack. Replaced igniter. Tested unit. Did not resolve issue. Ordered part. Office to reschedule.; ordrng 1 W11126814 (cntrl-elec)
Near Austin, TX 78731
Kevin
Job Details: 11/02/2020
COOKTOP WHIRLPOOL KCES556HSS00 "And on site and found power light is burnt out, disassembled cooktop and used new light from main harness to correct issue, job complete"
Near Austin, TX 78733
Kevin
Job Details: 11/02/2020
DISHWASHER KITCHENAID KDTE254ESS1 "Arrived on site and replaced control panel diagnosed on previous visit, collected remaining balance. after replacement it is now operating properly, job complete"
Near Austin, TX 78733
Kevin
Job Details: 11/02/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found no incoming power on L1, Power on L2 is fine. Took pictures. Incoming power will need to be corrected in order for dryer to work properly again. job complete"
Near Austin, TX 78703
Wesley
Job Details: 11/02/2020
DRYER WHIRLPOOL WED7500VW0 Arrived onsite and dfound dead control and no access to the back. Advised customer 2 man and possible control as well as heating components.
Near Kyle, TX 78640
Richard
Job Details: 11/02/2020
RANGE WHIRLPOOL WFE770H0FZ2 Arrived onsite for the oven range not working. During testing found that the terminal block was burnt due to a loose connection. Will need to replace main wire harness and terminal block. Ordering parts and office to schedule ; ordrng 1 W11134661 (harns-wire) and 1 W11308431 (cntrl-elec) and 6 WP3400029 (nut)s
Near Georgetown, TX 78633
James
Job Details: 11/02/2020
DRYER LG DLE3500W Arrived on site and tested operation. Found unit operating properly and no error. Inspected venting and found interior vent hose clear. Found outside roof vent clogged at varmint screen. Recommended having vents cleaned to remove obstructions from venting in wall and roof. Job complete
Near Red Rock, TX 78662
Noah D
Job Details: 11/02/2020
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to inspect washer for not filling correctly p, upon Inspection found the cold water valve clogged, replaced water valve and tested for functions, all functions returned. Complete"
Near Austin, TX 78746
Leonardo
Job Details: 11/02/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site to test unit forgiving error code. Found bad control and console. Replaced both part test unit and unit testgood. Found crack on new console will order new console officeto reshedule. ; ordrng 1 W11416457 (CONSOLE)
Near Austin, TX 78726
Jimmy J.
Job Details: 11/02/2020
WINE COOLER KITCHENAID KUWR204ESB00 Arrived on site to install previously diagnosed parts. Removed compressor from box and found inlets bent from shipping. Compressor is no good. Ordered new compressor. ; ordrng 1 8201787 (compressor)
Near Austin, TX 78703
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for no cool. Compressor attempting to power on,installed a new starter same issue compressor not powering on diagnosed a defective compressor. ordering a new compressor. ; ordrng 1 2HRS and 1 W10507884 (COMPRESSOR ) and 1 W10913906 (ACCESS VALVE) and 1 WPW10143759 (DRIER UV)"
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
WASHER WHIRLPOOL WTW7500GW2 Arrived on site for washer leaking water. I inspected the unit and work area. I found the hot water valve not closing all the way. I tested both the hot water and cold water valve. I found the cold water valve working as designed. I found the the hot water valve not working properly. I am ordering a new inlet valve to complete the repair. ; ordrng 1 W11165546 (valve)
Near Austin, TX 78749
Luis
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site for door issues. Found ripped right side door gasket,replaced door gasket checked door seal good."
Near Georgetown, TX 78633
James
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site and tested operation. Found ice maker dripping from front of ice maker after filling. Found ice mold cracked causing leak. ; ordrng 1 W10884390 (icemaker)
Near Round Rock, TX 78681
Cliff
Job Details: 11/02/2020
OVEN KITCHENAID KEBK206SSS04 Arrived on site to diagnose an oven that is not cooking properly. Tested unit and found both ovens out of calibration. Reset calibration points to compensate for offset. All is working properly at this time
Near Maxwell, TX 78656
Andrew
Job Details: 11/02/2020
OVEN GE JGBS30REK2SS "Arrived on site to replace both front left and right fuel lines. Replaced fuel lines. Tested unit, no leaks detected.Job complete."
Near Austin, TX 78745
Jacob
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL KDPE334GPS0 Arrived onsite for top rack to unit being broken. Looked at unit. Found that the left side rack was broken. Did not have left side. Need to return with both racks to be replaced at the same time. Rescheduled with customer.
Near Austin, TX 78741
Jacob
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived onsite for light not turning off underneath the unit. Looked at unit. Found could not turn off the light from the control. Need to return with control board. Office to reschedule ; O-emld tckt
Near Austin, TX 78759
Matthew
Job Details: 11/02/2020
WASHER WHIRLPOOL MVWB880BW0 "Arrived onsite for for washer getting LF error code. Tested valve for resistance and got between 1340-1460 ohms. Recommended to replace valve if reading over 860 ohms. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Austin, TX 78750
David
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KSSC48QVS02 "Arrived on site to diagnose refrigerator that was not cooling in either compartment. Found compressor is not running. Unit has newer generation inverter. Found inverter blinking 3 times which is an indication of inverter failure. Unit needs new inverter. Unit needs W10629033 inverter. Office to follow up when we can find part. ; ordrng 1 W10629033 (inverter box)"
Near Cedar Park, TX 78613
Lou
Job Details: 11/02/2020
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site to inspect range with display showing cooktop hot/cooktop on when unit is turned off. Upon further inspection, I checked all four switches and found the front right burner switch was defective which is why the display is showing the message. I am ordering the front right switch and CNOTE-LSO and scheduled return serviceWill return with all prescreened parts. ; ordrng 1 CNOTE (LSO)"
Near Georgetown, TX 78633
Lou
Job Details: 11/02/2020
ICE MACHINE KITCHENAID KUIX505ESS2 "Arrived on site to inspect ice machine making too much ice. Upon further inspection, I tested the bin thermistor and found it out of range. Removed and replaced the thermistor and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Georgetown, TX 78628
Lou
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WMH32519HZ3
Near Austin, TX 78744
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM03 Refrigerator working no issues with power
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/02/2020
OVEN WHIRLPOOL WOD51EC0HS01 (JO) Arrived on site to install previously diagnosed parts. Replaced inner shattered glass with window pack. Cleaned glass and advised customer on how high temp can get in self clean. Call complete.
Near Cedar Park, TX 78613
Jonathan
Job Details: 11/02/2020
RANGE WHIRLPOOL WFG530S0ES0 "(JO) Arrived on site for range not maintaining temperature. Inspected unit and work area. Found possibility that storage drawer was being overloaded and ignitor was grounding out on stored items. Turned oven on with product out of drawer and ignitor responded with first click. Performed temperature check with temps at 305 to 391, 307 to 392, averaging out at 348.75 degrees F. Found customer may not be canceling oven cycle before changing temperature. Advised customer on how to properly change temperature after starting oven. Unit working as designed. Call complete."
Near Austin, TX 78726
David
Job Details: 11/02/2020
COOKTOP JENN-AIR JGD3430BS00 "Arrived on site to install new cooktop and grommets at customer request. Replaced cooktop and installed 5 new grommets. Unit is now working as designed. Call complete."
Near Austin, TX 78731
Scott
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for upper rack falling down . Found rack stop right side had fallen out replaced upper rack in rail and replaced stop . No water leaks detected at time of service. Job complete .
Near Buda, TX 78610
Jacob
Job Details: 11/02/2020
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for unit not heating. Tested unit. Unit was not heating. Upon further inspection, found that the heating element was bad. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete"
Near Austin, TX 78732
David
Job Details: 11/02/2020
DRYER WHIRLPOOL WED88HEAW1 "Arrived on site to diagnose dryer not spinning. On arrival I could barely hand turn the drumm removed drum and found motor broken with pieces stuck in it. Replaced motor. Found the belt switch has no tension on it, but it is in the closed position so unit will work. If we come back out please screen a belt switch for this unit. Retested unit and all is now working as designed. Call complete."
Near Austin, TX 78750
Scott
Job Details: 11/02/2020
DISHWASHER KITCHENAID KDTM404KBS0 "Arrived on site ,replaced drain pump . Ran diagnostics,all checked normal . No unusual noises . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78744
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM03 "Arrived on site for water leaking. Ran icemaker found water leaking from fill tube entering valve,reinstalled fill tube adjusted bend on fill tube line,ran icemaker through a fill test no leaks."
Near Austin, TX 78749
Kevin
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site and inspected refrigerator and found icemaker is overflowing, replaced icemaker and cycled the new one and it is operating normally. No water leaks detected at time of service, job complete"
Near Austin, TX 78744
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRT138FZDM03 "Arrived on site for water leaking. Ran icemaker found water leaking from fill tube entering valve,reinstalled fill tube adjusted bend on fill tube line,ran icemaker through a fill test no leaks."
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
RANGE KITCHENAID KFGD500ESS04 "Arrived on site for gas leaking from the range. I inspected the unit and work area. When I spoke to the customer they stated that the front left burner is hard to light and it always goes out when turn it to low. I tested all the burner heads and found the front left the only one having trouble. I inspected the burner head and the cap, I cleaned both off, and tested the burner again, it still went out on low and was hard to light. I adjusted the valve steam and inspected the ignitor. I found the ignitor not connected properly and only sparking every so often. I reconnected the ignitor and tested the burner again. The unit is now working as designed. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 11/02/2020
DISHWASHER MAYTAG MDB7609AWW1 Arrived onsite for the dishwasher not draining. During testing found that the drain pump propellers are broken causing the issue. Will need to replace drain pump. Ordering parts and office to schedule ; ordrng 1 WPW10348269 (drain pump)
Near Austin, TX 78717
Kayman
Job Details: 11/02/2020
DRYER MAYTAG MED3500FW0 Arrived onsite for dryer that won’t turn on and no display. Upon inspection I first tested wall voltage and polarity. Both passed. I then checked continuity of the power cord and it was good. I tested the CCU exiting DC voltage and all passed including the UI voltage supply test at the CCU. The unit will need the UI to be replaced to restore function. I will need to order the console (W10918026) the customer would like to think over the repair and contact the manufacturer to see if they have any options on the repair. I advised the customer to call the office and schedule the return visit if needed. Job complete
Near Round Rock, TX 78681
Al
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and inspected door gasket partially hanging off.Confirmed the complaint and reinstalled the undamaged gasket back into place.Job complete
Near Georgetown, TX 78626
Al
Job Details: 11/02/2020
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously ordered part.Customer pointed out damage he just discovered on the TOP right side of unit where top meets the counter.Office to reschedule the customer.Needs more work ; ordrng 1 WPW10535710 (COOKTOP BLACK)
Near Round Rock, TX 78665
Cliff
Job Details: 11/02/2020
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to diagnose a freezer that is making unusual noise. Tested unit and found drain pan vibrating with compressor. Added sound insulation pads to drain pan and noise is now gone. No further repairs are needed and no water was hooked up to unit at time of service.
Near Austin, TX 78705
Luis
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL KRFC300ESS03 "Arrived on site for water leaking. Diagnosed water leaking from filterhead,advised customer shut off valve at house not fully closing replaced filter head,checked water connections no leaks,tested water dispenser no leaks at filter head."
Near Austin, TX 78723
Matthew
Job Details: 11/02/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for unit time advancing ahead. Tested unit and time function not functioning properly. Will return control but need to order UI. Office to reschedule ; ordrng 1 W11296171 (console)
Near Leander, TX 78641
Lou
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees, RC=37 degrees and ice bin=10 degrees. I placed the unit in diagnostics and tested the ice maker in test #57 and it passed. Tested in #58 and it showed the temp warmer than harvest temp. Tested the icebox fan in test #36 and I could hear it ramping up and down and sounded slow. I tested the fill tube in test #45 and it filled as designed. I removed and replaced the icebox fan and retested and it is operating as designed. I pulled the crisper drawer out and inspected the RC evap drip,pan and found it badly bowed in the center. Using some shims, I leveled the drip pan to avoid future water puddling/freezing issues. No water leaks observed during service, job completed"
Near Austin, TX 78746
Leonardo
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to test unit for loud noise. Test unit and found upper spray arms making noise when rotating. Ordering new manifold. Office to reschedule. ; ordrng 1 W11174340 (MANIFOLD)
Near Leander, TX 78641
Lou
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect wall oven/microwave combo MW not heating. Upon further inspection, customer advised that the unit is connected to WiFi, but there are times when using the MW, the timer won’t countdown and the turntable won’t turn. I placed the unit in diagnostics showing no error codes. I attempted to test the microwave components and the console would not respond. I cycled the power at the breaker and retested and the unit operated as designed. I tested the oven components and they operated as designed. When I attempted to test the microwave components again, the unit failed. I cycled the power at the breaker again and the unit responded. I am ordering the UI console ad main control ad will return with all prescreened parts. Office to schedule return service due the availability of parts. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console SS)"
Near Harker Heights, TX 76548
Tyler
Job Details: 11/02/2020
WASHER MAYTAG MVWX655DW1 Arrived on site for a washer that need a new lid assembly due to old one cracking in the bottom right corner. After replacing lid I was able to retest and verify the integrity and functionality of new lid. Unit now opens and allows proper lid locking as designed.
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived in site for refrigerator, not cooling. I inspected the unit and work area. I found the freezer evaporator covered in frost and ice. I put the unit into diagnostics and found the heater coming on. I am ordering the thermistor and control to correct defrost issue. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11449482 (CONTROL) and 1 WPW10384183 (thermistor)"
Near Austin, TX 78738
Brandon
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL KDTM354DSS5 "Arrived on site for customer complaint of right side track broken, I replaced right side track, unit tested good.
Near Austin, TX 78741
Leonardo
Job Details: 11/02/2020
RANGE WHIRLPOOL WFE320M0JS Arrived on site to test unit for broken cooktop. Replaced cooktop test unit and unit test good job complete.
Near Kyle, TX 78640
Richard
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived onsite for the dishwasher door not closing correctly. During testing found that the springs were causing the issue. Replaced both springs and door is opening and closing properly. Complete
Near Killeen, TX 76542
Tyler
Job Details: 11/02/2020
DRYER MAYTAG MED5630HC0 Arrived on site for dryer needing previously diagnosed sound dampening pads as well as roller assembly. After installing necessary parts I was able to reset the unit and verify that there’s no longer any squealing sound of any kind and unit is now functioning as designed with no issues before during or after repair call complete
Near The Hills, TX 78738
Brandon
Job Details: 11/02/2020
MICROWAVE WHIRLPOOL KCMS2055SSS1 "Arrived on site for customer complaint of door not opening, found broken latch, I replaced latch, unit tested good.
Near Temple, TX 76502
Jonathan
Job Details: 11/02/2020
DRYER MAYTAG MEDB855DC0 "Arrived on site for a dryer that’s making a squealing noise as it operates. Inspected unit and work area. Confirmed squeaking noise coming from dryer when unit was pushed on. Disassembled unit and found motor making the squeaking noise. Found rollers working and spinning quietly but spinning slower and with friction. I asked the customer if he would like us to replace his belt and rollers when replacing the motor to ensure that he doesn’t have any further problems with squeaking for the long term. Ordering motor and blower wheel just in case. The office will need to contact customer about return date due to psp item. ; ordrng 1 W10801127 (MOTOR) and 1 WP697772 (BLOWER WHEEL)"
Near Austin, TX 78705
Matthew
Job Details: 11/02/2020
WASHER WHIRLPOOL WET4024HW0 "Arrived onsite for combo washer unit not draining. Tested unit and unit would not drain. Tech sheet was inconclusive for diagnostics, called tech line for assistance. Tech line recommended testing for ohms around 15-30 ohms and 120 vac. If out of range replace drain pump. SR#7729178613. Replaced pump, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/02/2020
REFRIGERATOR GE GSL25JFPBBS Arrived on site for refrigerator that was not cooling on either freezer or fresh food side. Upon arrival I checked and verify that the power supply on the back of the unit was running in at the compressor and condenser fan are also running as needed. Upon further inspection of the freezer I found that there is a defrost issue and that the evaporator was completely covered from top to bottom and ice I inspected the heater and found that it was new and had full continuity and then found that a defrost thermostat had been installed in the Freezer as well but when I ran a continuity in on test on it I found that the continuity was indicating a close circuit within the thermostat even after the thermostat was warmed to room temperature. And then put the unit into a defrost mode and found that there was no power being sent from the power supply to the defrost thermostat we will need to return with a new main control as well as depressed thermostat to complete the
Near Pflugerville, TX 78660
David S
Job Details: 11/02/2020
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site for broken grate and knob on the cooktop. I replaced both grates and the broken knob. The customer inspected them both and approved. Job complete.
Near Elm Mott, TX 76640
Jonathan
Job Details: 11/02/2020
WASHER MAYTAG MVWB765FW2 "Arrived on site for a washer that’s not spinning at the end of the cycle or draining. Inspected unit and work area. Unit had water in the unit to start and when turned on unit actively tried to drain the unit but would not drain. Tested voltage going to the drain pump and found proper voltage. Removed drain pump and found drain pump was open. Replaced drain pump and placed in service diagnostics. Found an F7 E5 (shifter fault), F7 E9 (locked rotor), and F2 E1 (UI stuck key) error codes. Removed rotor screw to remove rotor and found rust underneath the screw. Attempted to remove the rotor and found the rotor seized onto the gear case. Ordering outer tub, inner basket, agitator, rotor, stator, hub kit, gear case, and screws for repair. Unit will need two men and two hours for service. Office will need to get authorization for repair and contact customer about reschedule date due to out of stock and psp items.; ordrng 1 CNOTE (TWO HOURS) and 1 CNOTE (TWO TECHS) a
Near Austin, TX 78701
Wesley
Job Details: 11/02/2020
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and repaired f2 32 by replacing electronics. Advised customer on repair. All checks good.
Near Austin, TX 78704
Luis
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFC302ESS02 "Arrived on site for no water dispensing. Found kink in water line in compressor compartment,repaired water line,tested water flow advised customer to replace water filter."
Near Leander, TX 78641
Lou
Job Details: 11/02/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site to inspect refrigerator ice maker not working. Upon arrival, I found the home vacant and the customer left a key for me to enter the rear door. Once inside, I inspected the unit and found no water coming from the water dispenser but I could hear the valve opening. I checked the water supply at the wall and found it turned off. Turned the water on and tested the ic emailer and it operated as designed and filled as well. I attempted to contact the customer and left a vm for them to call the office if they had any questions. No water leaks observed during service, job completed."
Near Austin, TX 78726
Jimmy J.
Job Details: 11/02/2020
WASHER WHIRLPOOL MVWC416FW0 "Arrived on site for extremely loud when tub is spinning. As if ball-bearings needed lubricationInspected washer for any signs of grease coming from gearcase based on customer description. No grease present. Removed tower and wash plate to see if anything was lodged underneath causing the noise. Placed washer in diagnostics and ran a low speed. Noise was evident from gearcase.
Near Dripping Springs, TX 78620
Richard
Job Details: 11/02/2020
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator led modules not working. During testing found that the freezer led module was causing the issue. Replaced the freezer led module and all lights are working good. Complete