We serviced a
GE DISHWASHER
Model PDW7880N20SS
Near Austin, TX 78738
Leonardo
Job Details: 04/12/2022
Arrived on site to test unit for unit leaking. Found fill valve staying open filling the dishwasher even when not in use. Ordering new fill valve office to reschedule ; ordrng 1 WD15X10014 (Fill valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78746
Luis
Job Details: 04/12/2022
"Arrived on site for no lights,water or ice. Found deli ui unresponsive,removed ui found damaged ui and harness u it will need ui and deli door.
We serviced a
JENN-AIR COOKTOP
Model JGD3430GS00
Near Austin, TX 78736
Leonardo
Job Details: 04/12/2022
Arrived on site to replace cooktop and burner and igniter and and caps. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78737
Leonardo
Job Details: 04/12/2022
Arrived on site to test unit for unit not working. Found unit going to drain. Found bad float switch. Replaced float test unit and unit working correctly job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXSS8
Near Austin, TX 78737
Leonardo
Job Details: 04/12/2022
Arrived on site to replaced adjuster kit for top rack. Replaced adjusters test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Marion, TX 78124
Andrew
Job Details: 04/12/2022
"Arrived on site to test unit for not draining. Found drain pump receiving proper voltage but not engaging. Replaced pump, tested unit, unit now working as designed. Found drain tube was not properly installed. It was clamped onto a barb and wasnt allowing air gap. Advised customer to have drain corrected to prevent future issues. No leaks detected. Job complete."
We serviced a
GE COOKTOP
Model JP989BK1BB
Near Austin, TX 78737
Leonardo
Job Details: 04/12/2022
Arrived on site to test unit for right front burner not working and left front burner not working. Test unit and found bad element on both front thinking they are hot when not on and found bad switches not sending power. Ordering switches and burners office to reschedule. 2 hour job ; ordrng 1 WB30X43560 (Left element with bridge) and 1 2hourjob (2 hour job)
We serviced a
GE DISHWASHER
Model GDF520PSF6SS
Near Austin, TX 78739
Leonardo
Job Details: 04/12/2022
Arrived on site to test unit for unit not heating. Put unit in test and heating element not getting hot. Test element and element test good. Found bad float and board. Replaced both parts test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Austin, TX 78731
Luis
Job Details: 04/12/2022
"Arrived on site for thin to no ice. Ran diagnostics weak water flow with filter removed,good frost pattern on evaporator,diagnosed a defective water valve,per management replacing valve. Installed a new valve good water pressure to reservoir"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78701
Luis
Job Details: 04/12/2022
"Arrived on site for no cool. Found fans running compressor not powering on,good voltage to inverter diagnosed a defective inverter ordering a new inverter ; ordrng 1 W11573593 (Inverter) and 1 WPW10624574 (Power supply)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Austin, TX 78704
Luis
Job Details: 04/12/2022
"Arrived on site. Found fresh food evaporator incased in ice,found front ui dead and unresponsive,installed a new ui powered unit on,ui powered on,ran diagnostics ran defrost cycle appears heater powered on replaced control. Advised customer to defrost unit 48 hrs and to let unit run with the new ui and main control."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Matthew
Job Details: 04/12/2022
Arrived onsite to replace previously diagnosed parts. Replaced sump and motor assembly and heater per special project. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near New Braunfels, TX 78130
Andrew
Job Details: 04/12/2022
"Arrived on site to test unit for gas smell. Applied bubble solution to all connections and found yellow flex hose was not tightened causing leak. Tightened hose, t stead unit, unit now working as designed. No leaks detected. Job complete.SR#7733395754"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/12/2022
"Arrived on site for dishwasher not drying dishes. Inspected unit and work area. Found rinse aid in container. Performed diagnostics mode, no error codes. Measured amp draw to heater and found drawing 7.5 amps. Measured incoming water temperature at 133.5?. Checked heater at end of cycle and found suds from rinse aid and hot temperature from heater. Spoke with customer on user care guide. Unit is operating as designed, no water leaks detected during service. Job completed."
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Georgetown, TX 78628
Lou
Job Details: 04/12/2022
"Arrived on site to inspect cooktop damages. Upon further inspection, I found the left and right sides of the console were badly scratched. Also, the builder advised that the backsplash was damaged when the unit was installed (photos). I found when the unit is installed up against the backsplash, there is a 3/4 inch gap between the cabinets and the console on both sides (photos). I found a scuff mark on the right side trim (photo). I removed and replaced the console and installed a new nameplate. Cleaned the unit with stainless steel cleaner. Tested the unit, but the gas is shut off to the unit. I relocated the model/serial to the bottom of the unit under the cabinets (photo). No gas leaks detected during service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Spicewood, TX 78669
Brandon
Job Details: 04/12/2022
"Arrived on site for customer complaint of door panel not on properly and concerned about venting of unit, I took pictures and instructed customer to call the installers to address the issues."
We serviced a
GE DISHWASHER
Model GDT530PGD0BB
Near Georgetown, TX 78633
Vincent
Job Details: 04/12/2022
"Arrived on site to inspect dishwasher not washing, tested unit in diagnostic and unit was working but noticed that upper spray arms where not moving. I did further inspection and found float switch gunk up with detergent residue clean it out and installed it back and then retested unit but I was getting no response from was motor, I tap it with screw driver and started to work again, motor its starting to stick and not work. Office to order parts and reschedule for return service. No water leaks detected during service, job completed ; ordrng 1 WD35X10382 (Clamp kit)"
We serviced a
MAYTAG DRYER
Model MEDB955FC0
Near Georgetown, TX 78626
Vincent
Job Details: 04/12/2022
"Arrived on site to inspect dryer making metal noise, tested unit and found rollers making noise. Disassembled unit and found rollers getting stuck and idler pulley worn. I replaced defective parts and installed new ones. Assembled unit and tested. Dryer is now operating as designed no water leaks on steam dryer. Job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEB4
Near Killeen, TX 76549
Tyler
Job Details: 04/12/2022
Arrived on site for refrigerator leaking water. Upon arrival confirmed complaint and inspected previously installed drain tube and found parts intact with no failures. Then found defrost issue had reoccurred In insulated drain line through fc liner. Drain line is collapsing causing repeated clog. Parts are inaccessible/cant be repaired. Unit will need replacement. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waco, TX 76705
Jonathan M
Job Details: 04/12/2022
Arrived on site for a refrigerator thats making very little ice. Inspected unit and work area. Customer advised that it does make ice about every two hours but it does not make as much as their prior icemaker. I did jump the icemaker and found everything working as it should. Pulled up the icemaker text sheet and did show the customer that this unit only makes 56 to 72 cubes a day and will take up to 3 days to fil the ice bin. The customer advised that is probably about right. They wanted to know if there was anyway that they could swap this icemaker for another icemaker. I didnt form them that that is not available on this unit. Checked temperature in the freezer and found the freezer at 0?F. Went over user care guide and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Waco, TX 76707
Jonathan M
Job Details: 04/12/2022
"Arrived on site for a washing machine thats not spinning. Inspected unit and work area. The customer advised that after the prior repair, the unit has been working fine. They had moved the unit outside for a little while and then moved it back inside. Once they moved it inside, they noticed two wires that were broken underneath the unit. The husband had attempted to fix it himself and they have not been able to drain ever since. Took a look underneath the unit and confirm that complaint. See photo. Spoke to Clemson was advised that this would not be covered under the warranty due to the customer breaking the wires and attempting to fix it themselves. Advise the customer of the issue and advised they would be liable for the service fee if they called back in for the same issue. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waco, TX 76710
Jonathan M
Job Details: 04/12/2022
"Arrived on site for a washer thats not spinning out clothes. Inspected unit and work area. The customer advised that shes only had two loads that wouldnt fully spin out all the water. However, most of her other loads of run just fine including the last three. The customer did have a load running during the time of operation. Watch the unit finish out the spin cycle and complete the clothes as designed. Ran through diagnostics and found no stored error codes. Ran through an auto test and the unit ran as designed. Ran the unit through manual fill, agitation, drain, and spin and couldnt find an issue with the unit. I did advise the customer that the issue might be with loading. The customer stated that it only seems to happen on extremely late loads or heavy loads. I did inform the customer on how to properly load her washer and went over the user care guide. The unit is working as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hewitt, TX 76643
Jonathan M
Job Details: 04/12/2022
Arrived on site for a washing machine that had a broken lid. Inspected unit and work area. Confirmed the customers complaint and replace the lead. Tested the unit and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78633
Jonathan S
Job Details: 04/12/2022
"Arrived on site for dishwasher making abnormal noises. Customer had video of noises. 1st video sounded like spray arm was tapping object and 2nd video sounded like the jet spray. Inspected unit and work area. Performed diagnostics mode and checked fault codes and found F7-E1 single wash motor fault, cleared error code. Ran test cycle twice and found unit operating as designed. Spoke with customer on service performed. No water leaks detected during service."
We serviced a
KENMORE REFRIGERATOR
Model 596.765736
Near Georgetown, TX 78626
Vincent
Job Details: 04/12/2022
"Arrived on site to inspect no ice, tested icemaker in harvest and icemaker was dead, I then tested voltage and head good voltage. Replaced icemaker & tested and icemaker is working as designed. No water leaks detected during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Georgetown, TX 78626
Vincent
Job Details: 04/12/2022
"Arrived on site to install previously diagnosed parts, I was able to install handle but the door gasket not needs adhesive to be mounted. Will order parts, and scheduled to return on 4/19/22 pm ; ordrng 1 WP279368 (Adhesive)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS0
Near Austin, TX 78757
Scott
Job Details: 04/12/2022
"Arrived on site replaced center and right rear holders , replaced center and right rear burner head , used 4 screws and burner caps . All burners are now functioning properly. No gas leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near Austin, TX 78726
Scott
Job Details: 04/12/2022
"Arrived on site for fridge making loud noise. Found FZ evap covered in frost and fan failing . Unit heater is working . Replaced evap fan with harness . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
JENN-AIR WINE COOLER
Model JUWFL242HL01
Near Lorena, TX 76655
Jonathan M
Job Details: 04/12/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, access valve, drier, and lokring fittings. I placed the unit under a vacuum for 10 minutes and the vacuum held. Charged the unit and found pressures stabilizing at 88 psi on the high side and -2 psi on the low side. Spoke to PR and was advised that pressure was good. Found the unit cooling and working as designed. Advise the customer keep an eye on the unit over the next 30 days to ensure proper repair has been made. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78626
Vincent
Job Details: 04/12/2022
"Arrived on site to install previously diagnosed parts on microwave. Combo oven, job completed."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/12/2022
Ove needs new panel and part wasn't received prior to scheduled appointment. Office to set return appointment so trip can be made with needed parts.; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78628
Cliff
Job Details: 04/12/2022
Arrived on site to diagnose a dishwasher that is not turning on. Found plug not fully inserted into wall outlet. Reset plug to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7HS01
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/12/2022
Arrived on site to replace previously ordered parts for oven. Replaced ui and tested unit. Found all is functioning properly at this time and control was not needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leander, TX 78641
Kimo
Job Details: 04/12/2022
arrived onsite for refrigerator not cooling. Upon inspection I found that the was heavy frost buildup on the evap causing by the doors not sealing due to the unit no bearing leveled I leveled unit and sealed up an air gaps that I could find with silicone. Unit beast to cool again. Job complete.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near Leander, TX 78641
Kimo
Job Details: 04/12/2022
Arrived onsite for to install previously diagnosed pat upon arrival I installed new gearcase and tested unit and found unit operating as designed no leaks. Job complete
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Salado, TX 76571
David Z
Job Details: 04/12/2022
"Arrived on site to follow up on washer that was leaking into room at times when used. Ran unit in diagnostics mode and filled tub 50% with water. Found no leaks at all when filling. Agitated water to see if it was splashing over or coming through a tub Crack and found no water during test. Drained unit. When draining i could hear the water stop flowing into the standpipe due to a slow drain, and was backing over the drain hose. I drained it again with a borescope in the standpipe, and found water is coming up to the drain hose and if it gets an air bubble or backs up further it will run over. I had inspected all components and pressure line and found no evidence of a leak. Advised manager and owner of findings. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW02
Near Belton, TX 76513
David Z
Job Details: 04/12/2022
Arrived on site to diagnose refrigerator with door that swings open when opening. Examined door and found no mechanical failures. Unit has no assisted opening or closing and is a large door fully loaded. Advised customer that with no spring or assist it will be gravity / weight driven and to use care opening and closing. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leander, TX 78641
Kimo
Job Details: 04/12/2022
Arrived onsite for refrigerator with ice maker not producing. Upon inspection I found that water line coming out of the inlet valve and going to the ice maker was leaking at the connector preventing water for getting to the ice maker. Corrected the leak by making sure the line was snugged up properly in the fitting. And tested unit and found unit operating as designed. Job complete no leak at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Temple, TX 76502
David Z
Job Details: 04/12/2022
"Arrived on site to diagnose refrigerator that is not cooling. Checked evaporators and found very little cool coming out, but no icing issues. Checked compressor and found compressor is scalding hot and burns to the touch. Unit has a sealed system failure. Ordering sealed system parts to resolve. Office to schedule when parts arrive. ; ordrng 1 W11099748 (Freezer Evap) and 1 W11291123 (RC Evap) and 1 W11393142 (Compressor Kit) and 1 Nitrogen (Nitrogen) and 1 OillessGauges (Oilless Gauges) and 1 W11506635 (Access Valve) and 2 W10843121 (Non UV Drier)s"
We serviced a
MAYTAG DISHWASHER
Model MDB8959AWB5
Near Kyle, TX 78640
Tyler L
Job Details: 04/12/2022
"Arrived on site for install of previously diagnosed part. Found damaged part in box, took picture. Will need new sump assembly to complete. Ordering tabs as well. Small amount of water still leaking from sump. Customer is aware and is not using the unit. Office to reschedule.; ordrng 1 W10806701 (Sump assembly) and 3 WPW10300599 (Tab)s"
We serviced a
WHIRLPOOL RANGE
Model RF261PXST0
Near Killeen, TX 76549
Tyler
Job Details: 04/12/2022
Arrived on site for rains not allowing front left or back right burners to function correctly. Upon arrival confirm complaint and after further inspection found that the back right infinite switch as well as front left of switch had failed along with the back right 8 inch burner and receptacle. Replaced required parts. During testing found new front left switch still failing. Was able to reschedule with customer 4/19/22 to complete repairs.; ordrng 1 WP3149400 (Inf. Switch) and 1 WP3148952 (Inf. Switch)
We serviced a
GE OVEN
Model JD630DF7WW
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/12/2022
Arrived on site for drop in oven/range not holding temp in oven cavity. Upon arrival found none of the breakers in sub breaker or main could turn oven off to safely diagnose. Noticed office that ahs will need to be notified that an electrician is needed to updated wiring and power cutoffs before full diagnostics can safely be preformed. ; ordrng 1 Cnote (Needs ahs notified of needing electrician)
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Georgetown, TX 78628
Lou
Job Details: 04/12/2022
"Arrived on site to inspect washer lid issues. Upon further inspection, I found both hinges broken and missing. Customer provided the hinges with the broken plastic pieces still attached. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Killeen, TX 76549
Tyler
Job Details: 04/12/2022
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found a defrost issue occurring in fc. Removed ice build up and replaced control, thermistor and harness. Informed customer to give unit 24hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Georgetown, TX 78628
Lou
Job Details: 04/12/2022
"Arrived on site to inspect cooktop burner not working. Upon further inspection, I found the cooktop on light illuminated and none of the burners were on. I had my customer sign the waiver of damages from lifting glass cooktop. I removed the cooktop and found the front right element had shorted. I removed and replaced the element and tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78750
Scott
Job Details: 04/12/2022
Arrived on site for lights dimmer then normal in fresh food section . Found top ceiling light failing . Replaced led module. Lighting is better . No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
Lou
Job Details: 04/12/2022
"Arrived on site to inspect dishwasher door handle damage. Upon further inspection, I found the handle badly scratched. I removed and replaced the handle and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Austin, TX 78750
Scott
Job Details: 04/12/2022
"Arrived on site for oven light not turning off . Ran diagnostics, door is not closed . Also got a stuck keypad error . Ordering UI and door switch . Call to set return ; ordrng 1 W10883049 (Door switch) and 1 W11093241 (Ui console)"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78727
Scott
Job Details: 04/12/2022
"Arrived on site ,replaced gearcase . Ran calibration and diagnostics. All checking normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Austin, TX 78727
Scott
Job Details: 04/12/2022
"Arrived on site for washer making a lot of rattling noise and not starting . Found nut missing off of shaft , allowing cam to fall down o and rub on belt guard . Installed new cam kit . Ran calibration and diagnostics wash all checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78728
Scott
Job Details: 04/12/2022
"Arrived on site for inspector saying oven was over temp bye 25 degrees. Ran preheat , recalibrate 10 degrees cooler . Reran preheat . All checked normal range . No other issues found . Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/12/2022
Arrived on site for you I control not unlocking. Upon arrival confirm complaint and found you I control will try to unlock and then re-lock itself not allowing for any button input. After replacing ui control i reassembled and tested the oven and found that new ui control functioning as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Killeen, TX 76549
Tyler
Job Details: 04/12/2022
"Arrived on site for dryer not working correctly. Upon arrival confirm complaint and after further inspection found the thermal fuse had blown due to clogged venting preventing dryer from running. After replacing fuse, I instructed customer on getting a dryer vent cleaning and found the dryer is now fully functioning as designed with no burning smells. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model DU801DWGQ0
Near Killeen, TX 76543
Tyler
Job Details: 04/12/2022
"Arrived on site for dishwasher needing previously diagnosed valve and elbow. Upon arrival installed required parts then reassembled and tested unit, found dishwasher fully functioning as designed and found no leaks during tests. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, TX 78717
Matthew
Job Details: 04/12/2022
Arrived onsite for refrigerator leaking. Upon inspection found frozen drain pan in RC. Disassembled unit and found pan bowed not allowing proper draining and allowing water to accumulate and freeze then leak into the base of the refrigerator compartment. Drain line needed clearing and pan replaced due to significant bow. Thawed ice and cleared line. Replaced drain pan. Unit is now draining properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78734
Luis
Job Details: 04/12/2022
Arrived on site diagnosed a defective solenoid ordering new solenoid ; ordrng 1 WP2152713 (Solenoid)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIV29PCMS00
Near Austin, TX 78717
Matthew
Job Details: 04/12/2022
"Arrived onsite to replace previously diagnosed parts. Replaced fresh food evaporator, compressor, dye dryer and access port. Pulled vacuum and held. Charged per spec and unit has good frost pattern. Instructed customer to give 24 hrs for temperature to stabilize. 12 hrs thereafter if temperature maintained, unit should be good. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78717
Matthew
Job Details: 04/12/2022
Arrived onsite for refrigerator wheel broken. Upon inspection found that wheel was not broken. Found left rear of unit crushed in. The wheel was not touching the floor causing the unit to be rocking back and forth. Called tech line. Sent pictures of damage and deemed non repairable. Tech provided SR# 7733408587 and contact for apartment. Apartments must call partner team at 1800-874-4698. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Austin, TX 78728
Scott
Job Details: 04/12/2022
Arrived on sight for micro otr vent still making noise . Ran vent and unit is sounding normal. Ran all 4 speeds . Couldnt discern any unusual noise . Called tech line and documented with them. Ran blower while on phone . Tech deems noise is normal. Recommend no parts be replaced . Same SR # . Job complete
We serviced a
AMANA REFRIGERATOR
Model AFI2538AEB
Near Austin, TX 78734
Luis
Job Details: 04/12/2022
"Arrived on site. Installed updated control kit,programmed unit,power cycled unit,compressor and fans powered on.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Kyle, TX 78640
Leonardo
Job Details: 04/12/2022
Arrived on site to replaced front door and handle and handle screws. Replaced parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model MGT8885XS01
Near Buda, TX 78610
Leonardo
Job Details: 04/12/2022
Arrived on site to replaced LF LR and center valve. Replaced all 3 valve no leaks present job complete. Collected remaining balance.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78748
Leonardo
Job Details: 04/12/2022
Arrived on site to install filter. Installed filter job complete.
We serviced a
GE MICROWAVE
Model PVM1870DM1BB
Near Elgin, TX 78621
Joe Z
Job Details: 04/12/2022
"Arrived onsite for microwave works, but the tray periodically makes a grinding noise when it is turning. Upon arrival tested unit by heating cup of water. Unit heated correctly. Found turntable motor is operating,but making noise. Need to replace turntable motor. The turntable motor on the van is incorrect. Ordering new turntable motor. Office to reschedule ; ordrng 1 WB26X10208 (Turn table motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW5300VW2
Near Elgin, TX 78621
Joe Z
Job Details: 04/12/2022
Arrived onsite for DRAINS BUT DOES NOT SPIN. MAKES A HUMMING LIKE SOUND. NO STANDING WATER BUT CLOTHES ARE SOAKED. Upon arrival found the agitator cam (dogs)and agitator mover ( top portion of agitator)both need to be replaced in order to try the gearcase.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/12/2022
Arrived onsite and replaced the latch. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Seguin, TX 78155
Andrew
Job Details: 04/12/2022
Arrived on site to test unit for no to little ice production. Found ice maker full of ice cubes and not responding to diagnostics. Recommend replacing ice maker. Ordering valve and filter head as a precautionary. Office to reschedule. ; ordrng 1 W11284458 (Ice maker) and 1 W11172791 (Filter housing(black))
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/12/2022
Arrived onsite and repaired unit by replacing the ui. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
GE MICROWAVE
Model PEB7227DL1BB
Near Cedar Park, TX 78613
David S
Job Details: 04/12/2022
Arrived on site for micr not having power. I spoke to the customer and found out the turntable isnt moving. I removed the unit from the cabinet and tested voltage to the turntable. I tested voltage to the turntable while in use. I found 120 vac to the turntable but found it not moving. I am ordering the turn table motor. Reschedule for Friday 4/15/22; ordrng 1 WB26X32190 (Turn table)
We serviced a
MAYTAG WASHER
Model MHW6630HW2
Near Austin, TX 78737
Brandon
Job Details: 04/12/2022
"Arrived on site for customer complaint of unit not dispensing softener properly, I tested dispenser, dispenser tested good, I found error codes F0E2 F5e2 f5e3 F8e1 in diagnostic mode, found failed valves, I replaced valves, unit tested good."
We serviced a
KENMORE DRYER
Model 417.81102
Near Buda, TX 78610
Brandon
Job Details: 04/11/2022
"Arrived on site for customer complaint of towels still damp after a cycle, I found air flow tested good with vent tester, found heating element tested good. Informed customer that on big loads or towels, dryer may need extra time to dry completely, unit tested good at time of service.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Austin, TX 78739
Brandon
Job Details: 04/11/2022
"Arrived on site for customer complaint of power button not working, I removed UI panel, and tightened up prongs on UI plug, unit tested good, if problem continues, will need UI panel."
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXZS1
Near Manor, TX 78653
Joe Z
Job Details: 04/11/2022
Arrived onsite for unit not making ice. Upon arrival found unit turned off. Turned unit on. Test compressor and got 2.5 amps. Checked water circulation of water did not seem quite right and only getting a thin sheet of ice. As I was disassembling the reservoir and pump assembly found that the circulation hose was loose and only half way on. Secured the hose and get the unit. Customer said that the unit is now operating totally better than when he had the issues. Customer will monitor the production of ice and call u back with further issues. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWB300WQ1
Near Austin, TX 78749
Kevin
Job Details: 04/11/2022
"Arrived on site and inspected washer and found bleach cup has a hole in the black corrugated hose.; ordrng 1 WPW10187307 (Bleach cup)"
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/11/2022
Arrived onsite for squeal and found idler pulley failing and squealing.Completed repair and tested. All checks good. Advised customer on repair.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Austin, TX 78749
Luis
Job Details: 04/11/2022
Arrived on site. Replaced defective freezer door checked door seal good tested dispenser working.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near New Braunfels, TX 78130
Andrew
Job Details: 04/11/2022
"Arrived on site to test unit for excessive shaking and not wringing clothes properly. Found error code f0e5(off balance). Found right rear suspension was not secured to cabinet and just hanging. No damage found and suspension rod was still working properly. Secured rod, tested unit, unit working great. Advised customer on loading procedures. Unit is leveled and no leaks detected. Job complete."
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Manor, TX 78653
Joe Z
Job Details: 04/11/2022
Arrived onsite for unit displaying 'Check Vent'. Ran diagnostics and there were no error codes. Unit heats as designed. Found lots of lent build up on wall vent. Advised customer to have vent cleaned and recommended to have vent cleaned annually. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/11/2022
"Arrived on site for dishwasher leaking water on left side. Inspected unit and work area. Inspected underneath and found water remaining in drip pan. Found unit unleveled leaning to the left. Adjusted leveling foot. Performed diagnostics mode and checked fault codes, found F8-E4 float switch opened. Ran test cycle and monitored operation. Found unit operating as designed and no water leaks detected. Ran test cycle again and same results. Spoke with customer on service performed. All tested good, no water leaks detected during service."
We serviced a
MAYTAG REFRIGERATOR
Model MFF2557HEW
Near Harker Heights, TX 76548
David Z
Job Details: 04/11/2022
"Arrived on site to follow up on refrigerator with failed damper. Replaced damper due to old one being rusted out and sticking. Tested and verified no further noise coming from damper. Unit is making a bizarre noise that I could not find the source of briefly, but isn't affecting function. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW0
Near Austin, TX 78751
Matthew
Job Details: 04/11/2022
Arrived onsite for dryer not heating again. Upon arrival inspected unit and found blown high limit thermostat again. Attempted to replace high limit but part was defective. Called SW for assistance. Jumped thermostat and tested. Found unit not cycling. Tested cycling thermostat and found not reading properly. Ordering cycling thermostat. Office to reschedule ; ordrng 1 279769 (Cutoff) and 1 WP3387134 (Cycling thermostat) and 1 W10854240 (Timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78723
Scott
Job Details: 04/11/2022
Arrived on site for no fill dishwasher . Found in diagnostics motor error code . Test wash DW would fill but wash motor wouldnt come on . Found molex connector was isnt installed into motor . Reinstalled connection. Reran diagnostics all checked normal. Wash motor is working . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Leander, TX 78641
Lou
Job Details: 04/11/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, I found both compartments not cooling properly. I found ice on the FC evap cover. I removed the cover and found the evaporator engulfed in ice/frost. Using my steamer, I removed the ice from the thermistor and tested ohms and found the thermistor reading 3461ohms, which at temp readings, its reading that its approximately 67 degrees. I removed and replaced the thermistor and tested and its reading properly now. I placed the unit in diagnostics and tested the defrost heater and it is operating as designed. I left the heater on to help remove the ice and using my steamer, I removed the remaining ice. I found the suction line badly bent where it does into the cabinet liner (photo). I recommended that the customer monitor the unit and if they notice ice/frost on the evap cover again to call it in for service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78626
Jonathan S
Job Details: 04/11/2022
"Arrived on site for dishwasher leaking at door. Inspected unit and work area. Found rack stopper broken on left side. Removed stopper and installed new (TS). Removed door panel to inspect for traces of water, none found. Performed diagnostics mode and monitored test operation. Inspected underneath unit and no signs of water. Found bottom spray arm not turning properly. Found dish in bottom interfering with spray arm (see SD-pic). Removed dish and continued to monitor test cycle. Found suds buildup in unit, spoke with customer on suds. Found unit operating as designed, no water leaks detected during service."
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Austin, TX 78739
Matthew
Job Details: 04/11/2022
"Arrived onsite for washer making tapping noise when spin cycle starts. Upon arrival tested unit with load. Found that when the spin cycle first starts for the first few seconds there is a tapping sound. After that the spin cycle is normal. Called tech line for assistance. Tech stated that the beginning of a spin cycle the load is trying to balance itself. Some of the noise could be caused at that stage, then leveled out. Provided SR#7733329543. Also recommended taking off top and back panel to inspect for anything loose. Did as instructed. Did not find any loose cable, hose or wire harness. Documented with tech line. Test load competed as designed with the exception of the noise at the beginning of the spin cycle. Customer stated noise is present on every load. Customer will monitor but more than likely will be reaching out to Maytag."
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW03
Near Kyle, TX 78640
Matthew
Job Details: 04/11/2022
Arrived onsite to drain washer for customer. Job complete
We serviced a
GE DRYER
Model GTD18ESSJ0WW
Near Kyle, TX 78640
Matthew
Job Details: 04/11/2022
"Arrived onsite for dryer not staying on. Upon arrival found drum not turning, drive belt failed. Unit will need belt replaced. Bringing back prescreened parts including start button. Office to reschedule ; ordrng 1 WE03X29897 (Belt) and 1 WE03X31620 (Idler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/11/2022
"Arrived on site for refrigerator making abnormal noises and not freezing in FC. Ins unit and work area. Found FC not defrosting. Performed diagnostics mode and tested defrost cycle. Found unit unit not staying in defrost mode. Contacted service manager with failure. Found main control not available at this time. Tested unit by just replacing UI. Performed diagnostics mode and tested defrost operation and found unit defrosting. Measured temperature in FC and on heater. Continued to monitored defrost cycle until water was dripping in condenser drain pan. Informed customer to allow about 1 week for defrost cycle to catch up and operate as normal No water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Austin, TX 78724
Scott
Job Details: 04/11/2022
Arrived on site for washer not finishing cycle . Ran diagnostics got long drain error code . Unit is taking long time to drain . Ordering drain pump . No water leaks detected at time of service. Call to set return ; ordrng 1 W10775446 (Drain pump)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Austin, TX 78724
Scott
Job Details: 04/11/2022
Arrived on site for microwave tripping breaker . Maintenance had switched out breaker days before service call . Tenent has been using it since replacement . Ran diagnostics and heated water up with lights and fan on high. Couldnt duplicate tripping breaker . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78750
Justin
Job Details: 04/11/2022
"Arrived on site for a refrigerator that wont dispense ice. I tested the unit and found the impeller was stripped on the auger motor. I could not remove the impeller. Ordering the ice box divider to install. We will return with the spacer, impeller, and auger motor to install as well. Office to reschedule. ; ordrng 1 WPW10309864 (Ice Box Divider)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090GW
Near Austin, TX 78749
Kevin
Job Details: 04/11/2022
"Arrived on site and inspected washer and found debris on glass causing door seal to leak. Instructed customer on how to keep this area clear to prevent seal from leaking. Started a normal cycle with a blanket to demonstrate how to confirm visually that seal is working properly.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ0
Near Austin, TX 78702
Scott
Job Details: 04/11/2022
"Arrived on site for control readout fading and missing some leds and right front burner not lighting properly . Found igniter on burner head failing . Due to rusting of screws May need all burner heads ,orifice holders and screws . Also one knob is cracked at stem. Will need AUTHO . No gas leaks detected at time of service. Call to set return ; ordrng 1 Auto and 2 W10515455 (Front burner heads)s and 1 W10515454 (Left rear) and 1 W10515453 (Right rear) and 8 3400701 (Head screws)s and 1 W11023139 (Knob) and 1 W10473936 (Left front orfice) and 1 W10473932 (Left rear holder) and 1 W10474166 (Right front holder) and 1 W10474162 (Right rear holder)"
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Austin, TX 78704
Scott
Job Details: 04/11/2022
"Arrived on site for dryer shutting off after couple mins . No error codes . Ran resistance on electrode harness , found slightly out of range . Replaced thermistor ,harness , and control. Ran dryer , all checked normal. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Andice, TX 78641
Lou
Job Details: 04/11/2022
"Arrived on site to inspect range control panel issues. Upon further inspection, I found the stainless trim was tilted and not installed correctly at the manufacturer. When I went to replace the panel, I found the part prescreened for today was damaged. I am ordering the control panel and RNING TECH TO INSPECT. Scheduled turn service for 04/15/22. No gas leaks detected during service.; ordrng 1 W11097777 (Control panel) and 1 CNOTE (Returning tech to inspect new panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Lou
Job Details: 04/11/2022
"Arrived on site to inspect dishwasher control panel not changing selections. Upon further inspection, I attempted to place the unit in diagnostics and it failed. I removed the outer door panel and inspected the control and found it not secured to the control panel on the left side clip (photo). Adjusted the control and reassembled and placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Lou
Job Details: 04/11/2022
"Arrived on site to inspect dishwasher not cleaning properly. Upon further inspection, the customer advised that the unit is not heating and the unit is not cleaning. I placed the unit in diagnostics showing error codes F7E1 & F4E3. Cleared the codes and continued with testing. While testing, I checked amp draw to the components and found the wash motor getting up to 2amps which is too high. Also found the element is bad. I removed the outer door panel and tested the motor and element at the control and found both bad. Also found the vent leaking water from the gasket area. I am,ordering the sump/motor assembly, vent and element and office to schedule return service. Other than the vent gasket, no other water leaks observed during service.; ordrng 1 W10518394 (Element) and 1 W10518394 (Vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS246LL0
Near Georgetown, TX 78628
Lou
Job Details: 04/11/2022
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F7E2. Cleared the code and continued with testing. Once the unit dispensed water into the tub and the motor was to come on, the drain pump came on and drain the water from the unit and the error code reappeared. I removed the outer door panel and tested the motor from P5-1 to P5-2 and got 16.6ohms. Tested the harness and it was good. I am ordering the sump/motor assembly and main control and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11460946 (Sump/motor assembly) and 1 W11572097 (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 04/11/2022
"Arrived on site to repair unit for defrost issue, I replace UI, control, and fan motor with thermistor, heater tested good ice box fan tested good, instructed customer to allow 24 hours to fully adjust."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78726
Justin
Job Details: 04/11/2022
Arrived on site for a dishwasher not draining properly. Per last repair I found the damper on the drain hose not opening fully. This was causing the unit to drain very slow. I installed the new drain line and found the water flow coming from the line significantly stronger. I filled and drained the unit several times. I found the unit working as designed.