"Arrived on site to diagnose range that sometimes doesn't light, and intermittently stops heating. Customer can restart cycle and it works. Examined unit but could not recreate the failure. Recommended we replace the bake igniter and clean the orifice to resolve a weak igniter Replaced igniter and cleaned orifice. Verified unit working as designed.

"Arrived on site to inspect refrigerator deli control not working. Upon further inspection, I found the deli control not responding and the UI digits fading/missing. I pulled the left deli drawer out and removed the deli control and it is good. I inspected the deli harness and found one of the blue wires and the brown wire broken. I found the unit is cooling properly. I advised the customer of the recent issues wit( this model that our company has experienced and provided a disclaimer written by management regarding the issues weve found and our solution for them. I advised the customer of the RC evap drip pan being bowed and would need to be replaced and the right RC door gasket is badly torn. I recommended the customer not repair the unit due to the repairs not be cost effective. Currently, the unit is operating as designed minus the deli control/harness. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised the unit stopped cooling and they could hear a loud clunking noise coming from the back of the unit (3way valve). They advised that they cycled power to the unit and it continued to make the noise. After a few cycles of power, they left the unit plugged in and went they arrived home, the unit was cooling properly. I tested temps in the FC=7 degrees on a setting of 4 degrees and RC=43 on 39 setting. I pulled the unit out and tested voltage at the wall (124V). Tested voltage at the 3way valve and orion board P9 connector and got good readings. Tested the thermistors and all were within range. Due to the intermittent issue and the 3way valve getting its voltage from the orion board, I removed and replaced the orion board and tested the unit in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected dishwasher and found wash motor is not running. Removed wash motor and found buildup on filter assembly, took pictures. Romex is is directly connected to dishwasher and is sparking where it exits wall. There is is evidence on dishwasher parts but none have damaged control board yet. Replaced wash motor and it is now running properly. No further repair should be attempted due to installation and surrounding environment, job complete"

"Arrived on site and inspected dishwasher and found wash motor is leaking. after placement ran diagnostic cycle and dishwasher is no longer leaking and confirmed heating element is on at the end. job complete

"Arrived on site and replaced icemaker diagnosed on previous visit. He will now pass test 57 and test 45 filled with water. Recommended that first batch of ice be discarded. Also left power off at breaker for a minute to reset refrigerator.

Arrived on site to test unit for not dispensing detergent. Found load-n-go feature was off. Turned feature on and ran diagnostics. Found no cold water entering unit. Upon further inspection found cold valve was not connected electronically. Secured connection and verified load-n-go now currently turned on . Unit working as designed at this time. Advised to download app and connect to WiFi to ensure current software updated. Customer stated she does not have WiFi. No leaks detected. Job complete.

"Arrived on site. Ran diagnostics found weak water flow from water valve,replaced grid cutter prev tech ordered replaced defective water valve. Ran diagnostics all test passed.

Arrived onsite for drum not turning. Upon arrival inspected unit. When start is pressed the unit will hum. Manually turning the drum by hand will jumpstart dryer. Motor has failed. Motor (part only) is covered. During disassembly found blower wheel seized to motor shaft. Notified customer and customer approved wheel replacement. Replaced parts and tested. Found unit not heating. Customer stated element was replaced recently. Inspected unit further and found wiring at control disconnected and terminal bent. Notified customer. Secured connector as best as possible. Tested unit again and unit is functioning properly. Job complete .

"Arrived on site for unit with no power . Upon arrival customer states that unit Tripps breaker. Inspected harness and appears fine. Found that every-time as soon as P1 connector is connected, unit Tripps breaker immediately. Replaced harness and there is no change. Test all components by disconnecting all components and breaker still trips. Contacted SW for assistance. recommended having check GFCI breaker. Job complete"

"WRF560SMHZ00 Arrived to inspect noise. I found via service test mode that the damper would make a loud chugging noise. I removed and replaced the damper and retested and the unit operated as designed, with the noise issue resolved. No leaks observed during service.

"Arrived on site for dryer heating all the time even on air only cycle . Found element coil had broken and grounding unit out . Replaced element . Unit is now operating correctly. Cleaned out lint . Job complete"

"KODE500ESS20 Arrived for no heat. I found the unit had apparent full functionality, but would not develop heat on any setting. I accessed the controls and tested live voltages. L1 was correct, but L2 was only 16 VAC. I advised the customer to contact their builder to correct the voltage supply issue. After corrected, the customer will contact us if there are any further issues."

Arrived onsite to install previously diagnosed parts . Upon arrival I installed the new inlet hose and tested unit and found unit operating as designed no leaks.

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, the customer advised that the ice maker failed after previous service. Using my jumper wire, I tested the ice maker at points T-H and it failed to harvest. I tested the fill tube from points L-V and it failed to fill the tray. I removed and replaced the ice maker and tested and unit is operating as designed. I cycled power at the breaker to reset the controls. No water leaks observed during service, job completed."

"Arrived onsite for a refrigerator that is making a loud noise when using the water dispenser after customer replaced the filter. Upon inspection I tested the single valve by disconnecting the feed line to the unit from the valve and leaving the main line connected and placing the Valve in a bucket and then calling for water and found that the valve did not chatter. I connected the waterline back up and called for water and found that the noise returned I removed the filter and tested unit and found that the unit still had the noise. replaced the filter housing and tested unit and for a while the noise was gone but it can back I replace the single valve and tested unit several times and found that the noise went away permanently this time.

"Arrived onsite for dryer making buzzing/vibrating noise during use. Ran unit and could hear some vibration. Disassembled and inspected. Found idler, rollers and belt all in good shape with no signs of premature ware. Did find blower wheel with lint accumulation. Cleared lint and reassembled. Reschedule unit and found noise when away. Recommended duct cleaning due to accumulation and also duct has not been cleaned

Arrived on site to test unit for leaking. Found drain tube is a make-shift tube made of copper tubing. Found with minimal use tubing starting to sweat. Sweating tube is culprit of leak.

"Arrived on site to test unit for not heating. Heated to 350 and found broil, bake and convection elements not heating. Checked voltage at out let and got 120vac from L1 to neutral and ground but 74vac from L1 to L2. Got 74vac from L2 to ground and neutral. Reset breaker and noticed breaker not sitting properly in panel. Got voltage to be correct and verified now heating but advised breaker would need to be repaired.

Arrived on site and installed previously diagnosed sump assembly and heating element. Completed diagnostics with no issues. No leaks detected.

"Arrived onsite and tested refrigerator for possible nuisance tripping. Determined all loads to operate properly without hard shorts. Visually inspected heater operating and let run for 10 minutes. Experienced one nuisance trip when the defrost heater was on for 10 seconds in diagnostics, reset breaker and commenced to operate properly. Advised customer that manufacturers literature requires non gfci breakers to nuisance tripping. Customer is running extension cord to non gfci outlet to test before changing fridge circuit breaker.

"Arrived on site to test unit for water leak, tested unit in diagnostics all components are activating properly, inspected under unit, no leaks or water trials from previous leak, split door found no signs of water around dispenser, gasket is sealing good, possible that the spray arms got restricted during operation causing a stream of water to push water out from dishwasher, advised customer to monitor and make sure nothing is restricting spray arms, unit is running as designed

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was door needed adjustment. Adjusted wheels to adjust the doors and unit is now properly adjusted. No leaks where observed during service."

Arrived on site to install parts previously diagnosed. Installed new fan blower and tested. Unit is now operating as designed. Job completed.

Arrived on site to diagnose a refrigerator that is leaking. Found same line backed out of reservoir that was fixed last time due to retaining clip not installed properly. Reset line and reinstalled clip. Tested unit and found all is functioning properly at this time. No leaks were found after service was performed.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher blinking the clean light. Entered diagnostics and retrieved error code 8-4. I found the float switch broken. Installed new float switch and tested unit. Its operating as designed. No leaks observed during service. Job complete."

Arrived onsite for construction damage on refrigerator doors. Determined the doors were smudged and only needed to be cleaned. Cleaned doors to restore factory finish. Unit is now operating as designed.

Arrived onsite and determined the control to be at fault for freezing and not defrosting often enough based on case history with this unit. Replaced control. Unit is now operating as designed.

Arrived on site for no power to microwave . Outlet getting voltage . Checked interlock switches . Found 20A fuse had blown . . All checked normal. Replaced fuse . Unit powered up. Mag sparked and powered off . Customer is going to get new unit . Collected 162.36 AUTHO E33394 Job complete

"Arrived on site for convection fan making noise again . Adjusted mounting brackets , and repositioned fan blade . Ran unit in convection and a regular bake cycles . All checked normal. No new noises Job complete"

Arrived on site for unit flashing f27 over fill error. Found some water in tub. Ran manual diagnostic all checked normal. Ran Manuela flush test . Didnt detect any valve dripping. Reconnected water level connections. No kinks found in pressure hose . Cleared error code . Unit is now functioning properly. Job complete

Arrived on site for not completing cycle and unit has standing water. Upon arrival ran diagnostics and for F9-E1 long drain. Test drain pump and is out of resistance. Inspected control and found burn mark. Need to replace control and drain pump. Replaced drain pump and control and test unit. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to install previous ordered part. Replaced capacitor W11395618. Ran automatic cycle to test unit. Unit operates correctly on automatic cycle. Started a normal cycle to test normal operations. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site to diagnose a washer that is leaking. Found small hole in drain line and replaced drain line. Tested unit and found all is working properly at this time.

Arrived on site to diagnose a range with smoking oven. Found customer going through new oven burnout period and it is normal for a new unit to smoke during first baking cycles. No repairs needed at this time and all is working properly. Documented issue with whirlpool saftey team.File# 7735971937

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found circ pump not pressurizing properly preventing water from reaching sprayers. Replaced pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Arrived onsite for dishwasher door not staying up. On inspection the rubber pad broke on the right side of the dishwasher. Replaced both pads on the dishwasher. Tested the door and it is operating as designed and no water leaks detected during inspection.

Arrived on site to test unit for burner not getting hot. Test unit and found unit is induction cooktop it will not get hit with out a cooking special induction pan. Job complete.

"Arrived onsite for and refrigerator that has not made ice. Upon inspection I found the the ice maker cycle properly and the ice box thermistor tested good along with the icebox fan. By all accounts, the unit should be making noise. I advised the customer to wait a couple of days to see if it begins producing ice to contact whirlpool if not."

Arrived onsite to install previously diagnosed parts upon arrival I installed the Tod and the hardware kit. And tested the unit several time and found unit operating as designed. Job complete ; used 1 WP4449751 (Tod) from stock

"Arrived on site to inspect cooktop not square with the countertop. Upon further inspection, I immediately found that the top left corner nearest the backsplash was seated closer than the right side. When I backed away from the unit, I could see where the backsplash was bowed outward near the left side of the unit. Using my measuring tape, I measured the countertop from the left side (63cm), the middle (63 1/2cm) and the right side (64cm) and took photos of all measurements. At the customers request, I measured the countertop from the far left and at the far right sides and found almost an inch difference. I advised the customer of my findings and they were standing with me while taking the measurements. I tested the unit and all burners are operating as designed. Customer advised that the inspector advised them to contact warranty to service. I advised the customer that the issue is with the backsplash/wall behind the unit and not the unit itself. No repairs needed at this time, job completed."

"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that they washed a large load and the unit began to make a loud noise. Customer advised it was a queen sized comforter. I advised the customer that the unit is designed to wash nothing larger than a full or twin sized comforter, but they should only wash small/medium sized loads. I placed the unit in diagnostics showing no error codes and manually tested the spin cycle and could hear the unit gearcase louder than normal. I tilted the unit back and found the pulley shield damaged from the tub dropping too low with the large load and causing the pulley to rub on the shield (photo). I removed the pulley to find gearcase oil on the underside of the pulley and on the gearcase. I removed and replaced the gearcase, belt and cam and calibrated the unit. Tested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to diagnose dishwasher with dead panel. On arrival found power to unit was shut off at switch. Turned power on and verified unit does light up, but that's all. Couldn't get a response out of the start / cancel buttons on the UI. Replaced UI box. Tested unit with new UI and verified all functions working properly. Repair completed."

"arrived onsite for washer making noise. On inspection found that the tub was not spinning at full speed. On further inspection found that the tub was hitting the side of the cabinet. I raised the feet on the left side to balance the tub in the middle. I re calibrated the unit and retested the unit. The spin cycle is spinning at full speed and not hitting the side of the cabinet. There is a noise when the unit is spinning down, told customer if the unit gets louder or clothes come out to wet to call us back."

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new gearcase and slider and tested the unit and found unit operating as designed no leaks job complete

"Arrived on site to install previously diagnosed and ordered parts. Due to the door gasket being torn and unable to remove it, I removed and replaced the inner door panel, catch and installed a new gasket on the inner door panel and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site for dryer randomly turning on, overheating, and not fully drying. Upon arrival confirmed issue and found ACU failing and replaced it. Also found venting within h9me clogged with tests kit and instructed customer to get a dryer vent cleaning asap t preventfurther issues from occuring. Unit working as designed.call complete"

"Arrived on site for washer constantly draining. Upon arrival confirmed issue and found resistance to drain motor at 20.5ohms. Found control and fused relay constantly sending 120v to drain pump. After replacing ACU I found resistance to drain motor increasing over 26 ohms. Replaced drain motor and found 7nit working as designed with no leaks, call complete"

Arrived on site for refrigerator needing previously diagnosed control and heater asm and thermistors. Upon arrival installed required parts. Informed customer to give 24 hrs to stabilize temps. Call complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found ice maker rotary teeth stripped from inner workings of motor. Replaced ice maker then retested unit. Found no leaks and ice maker working as designed. Informed customer to give unit 24-48 hrs to stabilize and fill ice bucket. Call complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker thermistor failing. Replaced ice maker and found unit could fill and harvest as designed. Call complete

"WRT138FFDM01 Arrived to instal previously diagnosed and ordered part. I found the ice maker supply line needed to be fully inserted and after completed, the unit operated as designed and there were no visible leaks during testing. No part required to complete repair."

Arrived on site for door issues. Found deli harness interfering with closure of deli door adjusted harness tested door operation good.

"#1975Arrived on site for no ice. Found on/off light blinking,found harness not fully secured in housing,adjusted housing inserted harness correctly to harness powered unit on ran diagnostics all test passed ran normal operating cycle passed."

"Arrived on site for no,ice. Ran diagnostics diagnosed a defective icemaker,replaced icemaker ran diagnostics icemaker passed harvest test ran fill test passed."

Arrived on site. Found defrost timer not rotating out of defrost cycle with a turn on setting control will rotate and exit defrost. Replaced defective defrost timer.

"Arrived on site to test unit for freezing food in RC, tested unit found damper stuck open half way, replaced damper and noticed that there were items pushing against back wall, explained to customer how the air circulation works and not to restrict air flow, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found fill tube is frozen again, replaced heater and control, ran ice maker through diagnostics, water is filling, advised customer to monitor and if no ice production will call use back, job complete"

"Arrived on site to test unit for not draining, tested unit found no error codes stored, ran diagnostics test twice, all components are activating properly, advised customer to run unit and see what it does, if issue still persists then I would recommend replacing control for erratic behavior, unit is running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed control, ice maker and valve, replaced parts and tested, ice maker completed cycle and filled with water, job complete"

"Arrived on site for a refrigerator. That is flashing a PO Eric code. Indicating a power outage. Inspected unit and work area. Ran unit through diagnostics and I tested the evaporator fan, air baffle, ice maker, door switches, and thermistor checks. All checked good. Found no evidence of a defrost inside of the refrigerator or freezer sections. Check the deli, user interface and found it working and operating as designed. All lights in the refrigerator were working as designed with no electrical shorts. Neither the builder nor the customer was available for further questioning and the PO message is set off due to any disturbance and electrical supply. Due to an ability to replicate the issue, I am advising this customer that the unit is working as designed. Call complete."

"Arrived on site for a wash machine that is not spinning close out. Inspected unit and work area. The customer advised that when the unit is put on the normal cycle, the unit does not spin out the clothes, and they are having to run it through a drain and spin. They advise theyve run other cycles and every other cycle seems to work, but not the normal cycle. I ran the unit through a diagnostic check and did not find any stored error codes. Round the units are an auto test in the unit ran as designed. Checked the normal setting and found that the spin had been turned off causing the issue. Did advise the customer that they would need to adjust. Theres been setting in order to get the unit to spin out properly. The unit is working as designed. Cole complete."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the UI completely covered in steam and moisture. Replaced the user interface and tested the unit with a vent test kit. Found poor airflow circulation for all dryers. Checked the vent hose behind the unit and found the vent hose completely full of water and the unit venting into the floor. I did advise the customers at the issue is with his vent and would need to be fixed prior to any further use of the dryer. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed Bart. Inspected unit and work area. Replaced the Laura harness and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for a dryer that is making a squeaking sound during operation. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found one of the rollers in the idler pulley causing the sound. Replaced both rollers in the idler, pulley and tested the unit. The unit began to work and operate as designed. Call complete."

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the strike and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the user interface Consol and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for right front burner not igniting. Test unit and found clogged burner head. Cleaned burner head test unit and unit test good job complete.

"Arrived on site for not dispensing ice. Removed ice container found coupling to shaft to extending to meet ice container coupling,removed shaft found spring frozen and stuck between shaft and coupling,heated shaft spring engaged correctly,cleaned moisture from inside of shaft,spring and coupling. Added grease in shaft,on spring and in coupling reassembled unit tested ice dispenser unit working as designed."

Arrived onsite for start button working intermittently. Upon arrival inspected unit. Customer demonstrated error. Found that at times customer was easing the door gently closed not allowing the switches to activate. Notified customer that a Firm close from center will insure good contact of switches. Tested multiple times with customer present and unit is functioning properly. Job complete

Arrived on site for not operating. Upon arrival test unit and found no power when pushing start. Test polarity and only getting 205 from L1 to L2 uploaded pictures on SD. Found unit has failed element and thermal fuse need to replace element and thermal fuse. Replaced element and fuse. Unit no powers on. When observing heat cycles noticed element is not heating to full potential being that it is only getting 205 v. Test ventilation with vent test kit and failed . Removed vent hose and test passed. Uploaded pictures on SD. ADVISED to have electrical checked and vent cleaned. Unit is operating as designed. Job complete

"Arrived onsite for a range with an oven that wound ignite. Upon inspection I found that the module had a burnt resistor p, I replaced the module and tested the unit several times and found unit operating as designed both in back and broil. Job complete"

Arrived on site for washer needing previously diagnosed ACU and drain pump. Upon arrival installed both parts. Ran reset and found no leaks and washer working as designed. Call complete

"Arrived onsite to install previously diagnosed parts upon installation I found the there was a hole in the drain hose WPW10545278. That would leak when the unit drained. I also found that the bracket on the left side of the unit was bent, causing hinge to rub against it. Also found that spring had came loose off of the head. I adjusted the bent section of the bracket so that nothing was making contact with the hinge when the door is opened closed then I reattached the spring for the hinge and tested the unit again and found unit operating as designed no leaks at this time."

Arrived on site to replace turn table motor and parts for turntable. Test unit and unit test good job complete.

Arrived on site to test unit for burner not igniting correctly. Found left and right front burner clogged. Cleaned burner heads test unit and unit test good job complete.

"Arrived onsite for frost still building in freezer compartment. Upon arrival inspected unit. Customer showed pictures of frost on product. Opened door and found minimal frost. Opened and closed door several times and door is sealing. Place paper between seal and cabinet and close door, needed to tug paper on each side to remove. Customer is not satisfied with effort needed to insure door is closed. Called tech line for assistance and recommended. Spoke to Robert. SR#7735872394. Checked door closing and was functioning properly. Tech had no additional recommendations at this time other that stressing the proper opening and closing of the door. Also if needed customer can reach out to customer service. Left customer with SR# and customer service contact info. Job complete"

"Arrived on site and inspected dishwasher and town harness connection to float switch is loose. After resetting connection dishwasher will now begin a normal cycle and is running properly, job complete"

Arrived on site to test unit for no ice production. Found ice maker completed harvest with no issues but did not fill. Found full cup was frozen over. Customer stated they recently had water issues and ice maker stopped working during this time. Advised unit would need to be unplugged to allow fill cup and tube to thaw out. Unable to currently thaw manually without causing damage to unit. Customer is leaving for Missouri on Saturday 3/25 and appliance is in RV.

"Arrived on site to test unit for squeaking noise, tested unit could not mimic any noise removed rotor and slider, found slider has some rubbing marks that could be contributing to the noise, adjusted clutch and replaced slider as precautionary, no signs of gear case failure, put unit together and ran multiple spin cycles in different speeds, unit is running properly, since customer only noticed it once, advised customer to monitor it and if noise returns to take videos and call us back, no leaks detected job complete"

Arrived on site for wall oven not making any sound responses after electrical outage. Upon arrival confirmed issue but found no errors in diagnostics. Ran a factory reset on unit and found sound functionality restored. If issue reoccurs then ui control will need to be ordered. Call complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker turned off. Repowered ice maker and found unit working as designed with no leaks. Informed customer to give unit 24 hrs to fill bin. Call complete

Arrived on site to install parts previously ordered. Installed LH upper track and tested. Unit is now operating as designed. Job completed.

"Arrived on site ,replaced left pantry door ( now comes with new control ui) ,replaced FZ led and one led module in fresh food front module on ice box . Unit is now performing normally. No water leaks detected at time of service . Job complete"

"Arrived on site for non responsive control panel . Customer had plugged dishwasher into disposal outlet and unit is powering up . Ran diagnostics, no error codes . Unit passed test wash . Element is coming on . Recommended having outlet behind dishwasher checked out . No water leaks detected at time of service . Job complete ."

"Arrived on site and found saved error code for long fill, Attempted to run automatic cycle and drain pump would not engage. Inspected drain pump and found broken wiring harness connection. Took one picture. Repaired wiring and washer will now complete a diagnostic cycle. If issue happens again a lower harness will need to be prescreened, job complete"

"Arrived on site to test unit for not spinning, tested unit in diagnostics found when trying to spin lights on the dashboard start pulsating like there was a power drain from system, inspected capacitor and found it leaking oil, replaced capacitor and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for leak, customer stated that the only time the washer leaks is when she is running a cleaning cycle with afresh, removed back panel and found sud residue around vent, customer has a water softener and a combination with afresh is creating excessive amount of suds that are being pushed out through air vent, do to water softener advised customer to run cleaning cycles with bleach or vinegar, ran a full diagnostics cycle, all components are working properly, customer will try this and if it still leaks will call us back, unit is running as designed no leaks detected job complete"

"Arrived on site to test unit for ice maker leaking water, tested unit found extension tube to short causing water to miss ice maker and accumulate on bottom of freezer, replaced tube, ran ice maker through diagnostics completed cycle and filled with water, unit is now running as designed, no leaks detected job complete"

Arrived on site for freezer not cooling correctly. Checked fresh food evaporator partial frost pattern found oil residue on evaporator ordering new evaporator and compressor. ordrng 1 W10779331 (Compressor) and 1 W11590197 (3 way valve) and 1 WPW10643261 (Ff evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)

Arrived on site to test unit for not cooling. Found compressor was bad. Spoke with Techline and advised to replace compressor. Needing lock ring kit as cap tube to drier is steel. Needing 2hrs on return visit and SS tech. Office to reschedule. ordrng 1 W11209866 (Compressor) and 1 WPW10143759 (UV) and 1 W10913906 (Access) and 1 Lockringkit (Lock ring kit)

"MVWB765FW1 Arrived to inspect code and non-operability. During initial inspection, I found the gear case had failed and there was a considerable amount of oil that had leaked out and had been flung within the lower part of the chassis. ; ordrng 1 W10754161 (Rotor) and 1 W11550891 (Agitator) and 1 W10734521 (Slider) and 1 W11393685 (Gear Case)"

Arrived onsite and found unit possibly in warranty. Provided photos of receipts. Customer looking for warranty service. Office to notify if warranty status inaccurate. Fc evap frozennthrough causing cooling failure. Ordering parts to repair. ; ordrng 1 W11546681 (Evap harness) and 1 W11546981 (Defrost heater)

"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found unit at 72 degrees. Found low side leak in evap coil and unit lost all refrigerant. ordrng 1 W10913906 (Access valve) and 1 W11125124 (Compressor) and 1 W11507067 (Evap coil)"

Arrived on site to test unit for not locking. Put unit unit diagnostics but was unable to get control to send voltage to components. Found drain hose too far in drain pipe. Recommend drain pump and control replacement at the same time to prevent damage to new control. Scheduled; ordrng 1 W11510463 (Control) and 1 W11396717 (Pump)

"Arrived on site to inspect refrigerator lights not working and ice maker not working. Upon further inspection, I found the modules in the RC and FC sections dim. Also, I found the ice bin completely full. Customer advised that the ice wont dispense. I tested the dispenser and it began to dispense. The water dispenser is operating properly. When I went to test the ice dispenser again, it failed. I removed the dispenser motor cover and found the motor with rust in it and ice in the cover. When I pressed on the ice paddle, the UI lights failed to come on. I removed the ice bin and found ice in the chute that appeared to be from an air leak. I removed and replaced the 12 LED modules per service pointer #W11606409 and tested operation. All LEDs are operating as designed. I am ordering the UI, dispenser motor, ice paddle, ice door motor and ice door and CNOTE-AUTHORIZATION. Office to schedule return service once they receive authorization to replace parts. No water leaks observed during service.; ordrng 1 W10271509 (Dispenser motor) and 1 WPW10151236 (UI) and 1 WPW10546285 (Ice door motor) and 1 WPW10504458 (Ice door) and 1 W10133603 (Ice paddle) and 1 CNOTE (AUTHORIZATION)"

Arrived on site and found the latch is broken. Attempted to replace it but prescreened part is for a different model and broke when attempting to install. Correct part and new bezel will need to be ordered; ordrng 1 W11394572 (Lid latch) and 1 W11559688 (Bezel)

Arrived on site to test unit for display not working correctly. Test unit and found shorted display will order new console office to reschedule ; ordrng 1 W11632700 (Console)

"Arrived on site for washer leaking. I called tech support and they said there was a SP released about the tub ring at the end of December 2022 that details the issue that the Washer is having. Ordering tub ring W11590590. Office to schedule when part comes in, part not available in Tx.SR7736000586; ordrng 1 W11590590 (Tub ring)"

Arrived on site to diagnose a dishwasher that is not cleaning properly. Found lower sprayer broken and hitting rack and upper sprayer clogged. Both sprayer arms will need to be replaced to complete repairs and return date set ; ordrng 1 W11101428 (Lower arm) and 1 WPW10448645 (Upper arm)