We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78664
Scott
Job Details: 12/04/2021
"Arrived on site ,replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Cedar Park, TX 78613
David Z
Job Details: 12/04/2021
"Arrived on site to diagnose dishwasher with upper rack issues. Found the upper right adjustor had broken off a piece of plastic, which was a guide. Replaced adjustor and retested. Verified rack is locking and working as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Justin
Job Details: 12/04/2021
"Arrived on site for a washing machine that was making a loud noise. Upon arrival the customer stated that the sound was a very loud thumping. I put the unit into diagnostics mode and found no stored error codes. I then manually activated the spin and found no abnormal noise. I gained access to the gear case and found it in good shape. I tested the suspension and found it working as designed. I then filled the unit full of laundry and water. I ran a high spin and found normal noise operation. I informed the customer that the newer units spin at a higher rpm, and are on suspension rods. Due to this they can bounce around a little more and make louder sounds. I found the unit working as designed with no failures. I informed the customer on what a customer instruct entails
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78626
Scott
Job Details: 12/04/2021
"Arrived on site for screen on ui frozen . Found screen frozen . Ui non responsive. Did power reset . Ui responding now . Ran diagnostics, no error codes . Did recommend customer have the unit on WiFi . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Cedar Park, TX 78613
David Z
Job Details: 12/04/2021
"Arrived on site to diagnose refrigerator not cooling. Plugged in unit and found compressor is on and running, but is not producing any cooling. No frost pattern developing. Customer said they had head it gurgle before but stopped cooling. Unit has a sealed system failure. Customer wants to replace unit with new. Collected service fee of $129.99 + tax, total $140.71 via CC. Call complete."
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near Leander, TX 78641
Justin
Job Details: 12/04/2021
Arrived on site for a washing machine not spinning properly with a large load. Upon further inspection I found severe oil leakage from the gear case. Due to this the gear case will need to be replaced. I informed the customer that due to this the gear case is most likely locking up with heavier loads and seizing. Which is why the cycle will not finish.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near Andice, TX 78628
Justin
Job Details: 12/04/2021
"Arrived on site for a dryer that would turn on, and when you pressed start, it would immediately turn off. I checked voltage at the wall and found it good. I gained access to the terminal block and found it burnt out. Upon further inspection I found the black terminal block wire from the control had a cut that was exposing the wire. This caused the wire to ground out. I found it blew the control and console as well. Due to this I repaired the harness, I installed a new control, and a new console. I informed the customer I could not properly test it until the replace the power cord. As of now, the unit is as designed. Call complete."
We serviced a
GE DRYER
Model GTDS825ED0MC
Near Cedar Park, TX 78613
David Z
Job Details: 12/04/2021
No service performed on dryer. Diagnose washer and customer is going to replace as a set. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FSS00
Near Cedar Park, TX 78613
David Z
Job Details: 12/04/2021
"Arrived on site to diagnose refrigerator that is both leaking and losing some cooling in RC. Found FC is at 4 degrees, RC 43+. Found the RC evap is frozen over. Checked service pointer W11329116C, which covers RC evap freezing over. Found unit serial falls in range, and has 6.0.0 software. SP calls for new control and evap cover. Ordering needed parts. ; ordrng 1 W11333076 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Scott
Job Details: 12/04/2021
Arrived on site for no power dishwasher . Outlet checked normal . Found terminal burnt up . Ordering block . Call to set return .; ordrng 1 W11132441 (Term block)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78724
Robert
Job Details: 12/03/2021
Arrived on call to replace previous diagnosed part. After replacing sensor test oven. Operation of oven good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Round Rock, TX 78681
Jimmy J.
Job Details: 12/03/2021
Gate code #1103. Arrived on site for Neither Spray Arm is Working - Dishwasher. Placed in diagnostics and F4E3 came on. No other error codes came on. Removed sump and motor and installed new sump and motor. Ran through diagnostics cycle and all cycles completed without issue. Drain pump drained and heating element sizzled water as designed. No leaks detected. Job completed.
We serviced a
KITCHENAID RANGE
Model KFGC558JBK02
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
Arrived on site for small oven door not soft closing. I spoke to the customer and he stated it used to wobble close at first but now the soft close doesnt even work. I removed the door and inspected the door and hinge receivers. I found no damage to the door or receivers. I found the hinges not soft closing. I am ordering the left and right hinge. The office will reschedule when we have the parts.; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB4
Near Manor, TX 78653
Matthew
Job Details: 12/03/2021
"Arrived on site for unit with paint chipping off of door. Found the bottom right corner of unit had paint chipping off.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Manor, TX 78653
Matthew
Job Details: 12/03/2021
Arrived on site for unit making noise. During inspection found noise was from exhaust blower. Found exhaust blower was not secure. Secured exhaust blower and tested unit. Unit operates with normal operating sounds. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WFC150M0JS0
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/03/2021
Arrived on site to diagnose a range with burner on indicator not turning off. Found rf infinite switch failed and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, TX 78744
Robert
Job Details: 12/03/2021
Arrived on call for complaint of no cooling. Found compressor cycles on and off. Replaced start device and now operation is normal.
We serviced a
KENMORE WASHER
Model 110.284227
Near Georgetown, TX 78626
Lou
Job Details: 12/03/2021
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that water had leaked onto the floor and into the hallway carpet and they havent used it since. I tested the unit in the settings it was last used which was a small load, cold water and normal wash. The unit did not leak. I retested with warm water to engage both valves and this time I found where water is backfilling from the drain pipe. I demonstrated to the customer of the issue and recommended that they have a plumber check the drain pipe. I found the drain hose is in the drain pipe at the recommended 4 inches. No water leaks observed during service with the unit, job completed."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
Arrived on site for dishwasher not washing. The cust stated the wall oven is not powering on. I inspected the unit and work area. I found the thermal fuse in good condition. I found good voltage to the main control. I found no voltage being sent to the UI. I am ordering the main control..; ordrng 1 W11179310 (Control) and 1 W11093241 (Ui)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
Arrived on site for dishwasher not washing. I inspected the unit and work area. I found fault code f7e2 variable speed motor failure in diagnostics.I tested the unit and found the wash motor not coming on. I found good voltage at the motor. I replaced the sump assembly. I retested the unit and it is now working as designed. Job complete.
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ1
Near Austin, TX 78749
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for unit not working. Found and switch holder. Replaced switch holder test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model PAV2300AWW
Near Austin, TX 78726
David Z
Job Details: 12/03/2021
"Arrived on site to diagnose washer with water leak coming from unit. On arrival customer informed me the unit had flooded over due to not ceasing to fill and kept running. After they retried recently the unit leaked on fill. I ran the unit and found it filling, but no leak. Ordering hoses and pressure sensor, and pressure sensor is needed to resolve. .; ordrng 1 WP21001554 (Pressure switch) and 1 WP21001748 (Pressure Hose)"
We serviced a
WHIRLPOOL RANGE
Model WGE555S0BS00
Near Austin, TX 78738
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for oven not getting to temp. Test unit and found both ovens at range of average temp job complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30FXSSA
Near Georgetown, TX 78628
Cliff
Job Details: 12/03/2021
Arrived on site to diagnose a dishwasher that was leaking. Found no leaks at time of service and no suds present in unit. Advised customer on findings.
We serviced a
KITCHENAID COOKTOP
Model KGCS166GSS07
Near Austin, TX 78733
Kevin
Job Details: 12/03/2021
"Arrived on site, customer is experiencing nuisance igniting while using cooktop. Cooktop operates normally other than nuisance igniting.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Leander, TX 78641
Justin
Job Details: 12/03/2021
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Leander, TX 78641
Kimo
Job Details: 12/03/2021
Arrived onsite for a stacked dryer making noise while in uses. We tested unit and found that it was making a scrapping noise when in uses. We the gained access to the top of the unit and removed the lid where we found the control unsecured from its mount causing the noise by rubbing up against the drum. We mounted the control back in its place and secured it with a zip tie. Tested unit and found the the noise is now gone. Job complete.
We serviced a
GE OVEN
Model JGBS66REK2SS
Near Manor, TX 78653
Matthew
Job Details: 12/03/2021
"Arrived onsite for burner not securing to cook top and for oven gasket being worn. After inspection found that the front left burner cap and burner were not able to be secured. Also found that the center burner has failed. As far as the oven gasket, it is fine and does not need to be replaced at this time . Ordering front left burner and cap, and center burner. Need autho. Office to reschedule ; ordrng 1 WB16K10076 (Center burner) and 1 WB28K10222 (Burner cap) and 1 WB16X24722 (Burner)"
We serviced a
WHIRLPOOL ICE MACHINE
Model GI1500PHW6
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
"Arrived on site from ice machine not producing ice. Upon arrival confirmed complaint. Found all water functions in unit working as designed. No res tank leaks, pumps all working. Found compressor and fan as well as main controls working. Found unit losing refrigerant at 110/-10 psi. (H/L sides) found bottom of evap coil rusting,. Traced rust issue to a portion of liner rust that has now reach sealed system lines with ice bin.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78739
Luis
Job Details: 12/03/2021
"Arrived on site. Per customer unit tripped breaker,customer reset breaker unit has been running good for 5 days,ran diagnostics fan motor powered on,damper working,ran defrost cycle passed,unit passed all diagnostic test"
We serviced a
JENN-AIR OVEN
Model W215
Near Luling, TX 78648
James
Job Details: 12/03/2021
"Performed streem diagnosis. Found upper door hinges have sprung and not allowing door to close. also found lower light not working and clock is running slow. Did find valid model number of W215. Parts needed are 2 of 12200038 hinge, 1 of 701633 clock, and 1 of 8009 bulb"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHF2366PF2
Near Cedar Park, TX 78613
Justin
Job Details: 12/03/2021
"Arrived on site for a refrigerator not producing ice and freezing up. Upon arrival the customer stated the unit will make small ice, the unit would intermittently leak on the bottom right, and once the unit had a frozen block of ice in the IM. I checked temps and found the FC at 6?F, the RC at 33?F, and the ice box at 11?F. I harvested the IM and found it ran through as designed. During the fill however, it barely filled the IM at all. I also found the I. Fan running. Upon further inspection I also found the FC with a thick layer of ice over the bottom. I gained access to the back of the unit for the drain tube. While doing so, I found the unit had a two inch thick foam sheet covering the back of the unit. I found the foam very wet.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/03/2021
Arrived on site for Pilot not working. Found back left burner wouldnt light. When turning knob to light you could see igniter only sparking once or twice. Used a cotton swap and rubbing alcohol and cleaned the igniter and cap. Swapped back left cap with back right cap. Igniter is sparking consistently and lighting as designed. Advised customer to avoid wiping down cooktop with a heavily saturated towel especially around igniters to prevent the igniter from shorting out. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Buda, TX 78610
Jacob
Job Details: 12/03/2021
Arrived onsite for unit not cleaning or washing properly and having a mildew smell. Put unit in diagnostics and and unit had no error codes in the unit. Explained to the customer how these new units work and explained the use and care of the machine to get rid of any smells that may linger in the unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
Arrived on site for dishwasher needing previously diagnosed parts. Upon arrival installed all needed parts (new vent had seal preinstalled) reassembled and tested unit. Found dishwasher functioning as designed. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Leander, TX 78641
Kimo
Job Details: 12/03/2021
Arrived onsite for oven temps lower than what is displayed. Performed temp test and found that the unit need to be calibrated. I performed a calibration and performed another temp test and found temps averaging 351. Unit operating as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Granger, TX 76530
Jonathan S
Job Details: 12/03/2021
Arrived on site for dishwasher not washing dishes. Inspected unit and work area. Performed diagnostics mode and checked error code. Found error F7-E1 wash motor fault. Per automatic test cycle and found wash motor not activating. Measured incoming voltage and checked for correct polarity. Measured voltage back to wash motor and found failed wash motor. Found no ETA available on part. Office to schedule return when ETA is available.; ordrng 1 W11416362 (Sump assembly)
We serviced a
KITCHENAID OVEN
Model KODE300ESS04
Near Briggs, TX 78608
Jonathan S
Job Details: 12/03/2021
Arrived on site for oven not cooking correctly on left side of oven. Per temperature test on both ovens at 350? on bake mode. Found upper average temperature at 334? and lower at 348?. Calibrated upper oven +20?. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76542
Al
Job Details: 12/03/2021
Arrived on site for a dishwasher not powering on. Confirmed the complaint and found the plug underneath the sink was defective and not powering the unit on. I used my extension cord and plugged it into another outlet and the unit worked as designed. Customer will contact the builder to get an electrician to fix the issue.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78739
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for lower oven not igniting. Found bad glow igniter. Replaced igniter Test unit and preheated to 350 job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hutto, TX 78634
Jimmy J.
Job Details: 12/03/2021
Arrived on site to install previously diagnosed part. Found console was not the correct part needed. Ordering Fascia W11478526 to return and complete the repair. Returning with all previous parts. Called Whirlpool tech line and spoke to Anthony. Anthony stated we would need to try installing the fascia to see if the model and serial transferred over with the new control installed last visit. We cant determine this until the new fascia is installed. Once fascia is installed we need to go into diagnostics to check system information to see if engineering model and serial digits transferred over.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78739
Kevin
Job Details: 12/03/2021
"Arrived on site and ice production is good icemaker replaced on previous visit is working well. uninstall ice dispenser motor, also found shaft was seized. After replacing them ice will now dispense, job complete"
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Austin, TX 78703
Jacob
Job Details: 12/03/2021
"Arrived onsite for unit not drying clothes all the way. Tested the unit in normal settings for drying. The count down did well when on and did turn off as fast. Let customer know that if the loads are some what small for the unit or the clothes just are not touching the sensor bar when the clothes are still wet inside, the unit then will do a flash dry and chimes done when thinking its finished drying. Let customer know that they may get better results from using the timed dry instead. Called tech line and reported findings, and tech line agreed with findings. Said at this point the unit working as designed, also said that the customer may need to adjust load sizes or pick a different setting depending on the load it self. spoke with butch got sr#7732397650. No issues at this time. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HV0
Near Lockhart, TX 78644
Noah D
Job Details: 12/03/2021
"Arrived on site to inspect unit for not heating when the unit was used for a long time, upon inspection found the unit did exactly what the customer stated.
We serviced a
WHIRLPOOL RANGE
Model KGRS505XWH02
Near Pflugerville, TX 78660
Wesley
Job Details: 12/03/2021
Arrived onsite and found unit valve stem bent. Repaired stem unit is now operating as designed. Advised customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 12/03/2021
"Arrived on site to inspect refrigerator freezing food items in the RC section. Upon further inspection, I tested temps in the FC=8 degrees and RC=35 on the 2nd shelf, 38 on 1st shelf and 39 on 3rd shelf. I found the unit in defrost mode upon arrival. Also, I found the damper set at the cold/minimal opening and the control was set on the coldest setting. I advised the customer of my findings. I turned the control down and waited for approximately 30 seconds and then turned it back up and the compressor came on. I made recommendations for use and care, as well as, food item placement in both compartments. I set the unit control at 2nd setting of 4 settings (warmer) and recommended that the customer place a thermometer inside the RC section and monitor temps then turn the control up to the ideal (#3) setting. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78731
Matthew
Job Details: 12/03/2021
"Arrived onsite for washer not agitating or spinning clothes out. Upon arrival put unit in diagnostics and found F7e5 shifter fault and f7e6 motor fault. Cleared codes and calibrated. Ran auto test and all passed. Ran normal load and unit is functioning properly. Called tech line for assistance. Tech explained,since unit is not currently failing, issues may be intermittent.Tech Recommended if issue persist replace Lower harness and shifter at the same time . Provided SR#7732393757. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78732
Luis
Job Details: 12/03/2021
"Arrived on site for unit shutting itself off and no lights. Replaced defective main control,diagnosed no freezer and side wall leds on,upper leds work,replaced freezer led module same issue. Replaced side wall leds same issue,replaced freezer led again due to per schematic power runs through freezer led first,noticed wiggling harness led will power on unable to remove access wired from insulationSR#7732395316"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KURL304ESS00
Near Austin, TX 78731
Matthew
Job Details: 12/03/2021
"Arrived on site for led light strip not lighting. Customer explained that at one point lighting was intermittent, he noticed some of the diodes were out, then all would not light. Need to order led strip.Ordering led. Office to reschedule"
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Round Rock, TX 78664
Wesley
Job Details: 12/03/2021
Arrived onsite and found failed lower bake ignitor. Replaced the bake ignitor. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS2
Near Austin, TX 78746
Kevin
Job Details: 12/03/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/03/2021
Arrived on site to diagnose a refrigerator with light not working. Found freezer led module failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QVS02
Near Austin, TX 78732
Luis
Job Details: 12/03/2021
"Arrived on site for no ice. Found frozen fill tube,diagnosed valve not fully closing causing water to drip into icemaker and freeze,replaced defective valve cleared ice ran icemaker through a cycle water filled,tested dispenser no leaks.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Austin, TX 78737
Luis
Job Details: 12/03/2021
"Arrived on site. Ran diagnostics during freezer fan test unit powered itself off,removed evaporator cover found ice build up around fan blade and good frost on rest of evaporator. Ran defrost test,heater powered on,removed ice build up,relocated bimetal further away from evaporator,ran fan test passed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ2
Near Georgetown, TX 78633
Lou
Job Details: 12/03/2021
"Arrived on site to inspect microwave display not working. Upon further inspection, I found the display showing 3 dashes. I pressed the cancel button and the display began to flash several different digits including DEMO. Following the tech sheet, I cycled power for approximately 1 minute to reset the control and when I plugged it back in, the display was back to normal readings. I went into the options menu and verified the unit was not in demo mode.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEDC0
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
Arrived on site for washer with lid locked. Upon arrival for Ed complaint and found unit fully of water door locked. Upon further testing found drain pump motor had failed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM04
Near Austin, TX 78744
Robert
Job Details: 12/03/2021
Arrived on call for complaint of leaks in freezer section. Found faulty icemaker cause of leak. Replaced icemaker and test.
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW1
Near Austin, TX 78744
Robert
Job Details: 12/03/2021
Arrived on call for complaint of washer only filling with hot water. Found the supply hose for both hot and cold supply hot water. Plumber needed to correct issue.
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Belton, TX 76513
Tali W
Job Details: 12/03/2021
"On site for washer leaving clothes wet at the end of cycle. Ran diagnostics cycle. No error codes present. Unit completed cycle, drain pump functioning and unit went into high speed spin. Checked operation of valves, all working properly. Found drain hose inserted too far into drain. I adjusted it and zip tied to inlet hose. Tested unit with towels, got them wet and performed drain and spin cycle. The towels werent dripping wet. No excessive shaking or unbalance detected. Informed customer of making proper cycle selections. Unit functioning as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78729
Scott
Job Details: 12/03/2021
Arrived on site for dryer making noise . Found one of the front bearings failing . Ordering bearing ring . Call to set return ; ordrng 2 279441 (Bearing ring)s
We serviced a
WHIRLPOOL VENTHOOD
Model KVUC606KSS0
Near Leander, TX 78641
Justin
Job Details: 12/03/2021
Arrived on site for a vent hood not turning on. I tested the unit and found no buttons responding. I checked voltage at the wall and terminal block. Both were good. I gained access to the control and found it had fallen off of its plastic clips. Due to this it was hanging down and grounding out on the chassis. This caused the control to burn out. I am ordering the control to return and replace. Office to reschedule.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near Austin, TX 78702
Jacob
Job Details: 12/03/2021
Arrived onsite for the fan not working in the freezer. Looked at the freezer and noticed the fan was not on. Replaced the fan motor. Motor turned on right away. No issues at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Austin, TX 78746
Kevin
Job Details: 12/03/2021
"Arrived on site and inspected washer and found belt is slowly deteriorating, took one picture. Also found washplate is loose. Removed washplate and Inspected Gearcase and Found shaft is deteriorating
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW0
Near Georgetown, TX 78626
Lou
Job Details: 12/03/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer had a load of wash going so it got canceled. I placed the unit in diagnostics showing no error codes and tested high speed spin with the wet clothes. Immediately s the basket began to spin, I could hear the loud metal on metal screeching noise the customer described. I tilted the unit back and found a small amount of gearcase oil on the cam pulley. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Austin, TX 78726
David Z
Job Details: 12/03/2021
"Arrived on site to diagnose washer dripping water in tub when not in use. Found seeping valve was dripping water. . Replaced valve and tested unit.verified unit working as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMHC319EWH3
Near Austin, TX 78729
Scott
Job Details: 12/03/2021
Arrived on site . Replaced microwave door . Unit now heating and controls responding . Job complete
We serviced a
GE WASHER
Model GTW680BSJ6WS
Near Austin, TX 78729
Scott
Job Details: 12/03/2021
Arrived on site for cracked lid . Found wash plate is cracked and catching cloths . Ordering wash plate and bolt . No water leaks detected at time of service. Call to set return ; ordrng 1 WH43X30198 (Wash plate) and 1 WH02X24374 (Bolt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALZ0
Near Leander, TX 78641
Kimo
Job Details: 12/03/2021
Arrived onsite for dishwasher with f8e4 code. I put unit into diagnostics mode and found the f8e4 code. I gained access to the flood switch and checked the connector and found that the connector was not pushed in all the way. I pushed connector in and found the tested unit and found that it is now operating as designed no leaks detected at this time.job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Del Valle, TX 78617
Robert
Job Details: 12/03/2021
Arrived on call for complaint of not washing properly. Found the water supply too low the washer will time out before filling. Customer will have plumbing repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Wesley
Job Details: 12/03/2021
Arrived onsite and properly seated the gasket. Unit is now operating as designed. Advised customer on the repair. All checks good.
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Granger, TX 76530
Jonathan S
Job Details: 12/03/2021
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Austin, TX 78759
Scott
Job Details: 12/03/2021
"Arrived on site for washer not spinning out load . Ran diagnostics , got mcu, motor errors . Ran spin test , not reaching max rpm . Found mcu and motor failing .No water leaks detected at time of service. ; ordrng 1 WPW10192965 (Mcu)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78753
Wesley
Job Details: 12/03/2021
Arrived onsite and provided customer instruct on use and care and found f0e1 error only. Reset control and advised on cleaning unit with vinegar. unit is operating as designed at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near San Marcos, TX 78666
Noah D
Job Details: 12/03/2021
"Arrived on site to inspect unit for not illuminating freezer light, upon inspection found the right side module out causing issues, replaced modules and tested. Complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Scott
Job Details: 12/03/2021
"Arrived on site for low flow error . Ran diagnostics and no hot water entering unit . Valve would just hum. Ordering valves , two man needed . No water leaks detected at time of service. Call to set return ; ordrng 1 Twoman and 1 AUTHO2MAN"
We serviced a
WHIRLPOOL COOKTOP
Model JGC8430BDS
Near Georgetown, TX 78633
Lou
Job Details: 12/03/2021
"Arrived on site to Inspect cooktop burner flames too high. Upon further inspection, the customer advised that the front right burner flame shoots up high upon ignition. I tested all of the burners and found the back left burner takes too long to ignite and the front right burner takes too long to ignite. I found the back left burner ignitor is not arcing correctly. I removed the burner head and removed the ignitor from the burner head and cleaned it. Reinstalled the burner head and retested and it is igniting properly. I found the front right burner orifice dirty and cleaned it. After reinstalling the orifice, I retested and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near San Marcos, TX 78666
Noah D
Job Details: 12/03/2021
"Arrived on site to inspect unit for not cooling normally, upon inspection found the unit Evap was covered in frost causing issue,Instructed customer to defrost. Complete"
We serviced a
KENMORE WASHER
Model 110.2130213
Near Georgetown, TX 78628
Lou
Job Details: 12/03/2021
"Arrived on site to inspect washer hot water not during off. Upon further inspection, I placed the unit in diagnostics showing error code F8E1-long fill. Cleared the code and continued with testing. Unit failed to fill with hot water. I found the water valve turned off at the wall and both hot and cold valves at the wall were badly corroded and leaking water and it was flowing down the wall (photo). I advised the customer that the valves needed to be replaced soon. Once I turned the hot water on, I retested and unit operated as designed, but the hot water valve on the unit is stuck open. I removed and replaced the valve and calibrated. Retested in diagnostics and unit is operating as designed. No water leaks to the unit observed at the end of service, job completed."
We serviced a
KENMORE WASHER
Model 110.2130213
Near Georgetown, TX 78628
Lou
Job Details: 12/03/2021
We serviced a
GE REFRIGERATOR
Model GFE28HMHBES
Near Leander, TX 78641
Justin
Job Details: 12/03/2021
"Arrived on site for a refrigerator that was not cooling properly in the refrigerator. Upon arrival the customer stated that they found their milk did not seem as cold the last few times they drank it. I checked temps and found the FC at 0?F and the RC at 50?F. I gained access to the RC evap and found significant ice build up. I could not fully access the evap due to this. I had the damper activate, and found it was not closing. Ordering the part, and office to reschedule. ; ordrng 1 WR17X13177 (Evap Over/Damper Assembly)"
We serviced a
GE WASHER
Model GTW460ASJ6WW
Near Austin, TX 78746
Kevin
Job Details: 12/03/2021
"Arrived on site and inspected washer, spoke with SW and set it into a diagnostic cycle and found lid lock will not engage. Drain pump is running normally.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Manor, TX 78653
Matthew
Job Details: 12/03/2021
Arrived onsite for unit not making ice. Ran diagnostics and found ice maker was not filling with water. After inspecting the unit found water fill tube was blocked with ice. Cleared the ice and tested unit under water fill mode. Ran water fill test multiple times to clear fill tube from any obstructions. Unit filled correctly. Restarted the unit to watch for water fill during normal operating. Unit filled as designed. No leak detected at present time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Marcos, TX 78666
Noah D
Job Details: 12/03/2021
"Arrived on site to inspect unit for not starting due to issues from a previous repair. Upon inspection found the unit not starting due to a water spout being off, returned water to unit and the unit functions normally. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Austin, TX 78717
David S
Job Details: 12/03/2021
"Arrived on site for same issue as before. I inspected the unit and work area. I found the thermal fuse broken. I replaced the thermal fuse. I spoke to the customer about leaving the door closed while the unit is cooling down, I also advised against any recipes that call for the door to be cracked as the rising heat will break that fuse. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 12/03/2021
Arrived onsite for unit spinning on its own when barely starting a cycle. Tested the unit in automatic diagnostics and unit tested good. Ran the unit on a quick wash and unit washed with no issues. No leaks at this time. Job complete.
We serviced a
GE DISHWASHER
Model GDT655SMJES
Near Buda, TX 78610
Robert
Job Details: 12/03/2021
Arrived on call for complaint of no power. No display or lights to control. The control and harness damaged. The box that holds the control badly rusted from a leak of some sort that damaged the control.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM0
Near Dale, TX 78616
Robert
Job Details: 12/03/2021
Arrived on call to replace previous diagnosed part. After installation test operation no leaks detected.
We serviced a
MAYTAG DRYER
Model MDE2600AYW
Near Georgetown, TX 78633
Lou
Job Details: 12/03/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the rollers, tension pulley roller and drive belt failures, I removed and replaced the parts. I cleaned the roller axles and vacuumed the lint from the unit (before & after photos). Tested the unit and it is operating as designed and quiet. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Austin, TX 78703
Jacob
Job Details: 12/03/2021
We serviced a
FRIGIDAIRE WASHER
Model ATF6700FS2
Near Leander, TX 78641
David S
Job Details: 12/03/2021
Arrived on site for washer not starting proper. I inspected the unit and work area. I found error code e5f control miscommunication. I put the unit through a diagnostics test. I found all components working. I spoke to the customer about needing a new control and hinge to fix the door and the repair will require a second man to unstick the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Austin, TX 78759
David Z
Job Details: 12/03/2021
Arrived on site to install new collars on the freezer slides to resolve hanging linkage bar. Installed new collars and tested unit. Verified all is working as designed at this time.
We serviced a
KENMORE DISHWASHER
Model 665.14743N511
Near Copperas Cove, TX 76522
Al
Job Details: 12/03/2021
Arrived to inspect defective lower spray arm. Confirmed the complaint and ordered W10859935. Will return with element. Office to schedule return services ; ordrng 1 W10859935 (Lower Spray arm assembly)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HBS00
Near Austin, TX 78735
Jacob
Job Details: 12/03/2021
Arrived onsite for unit not working. Tested the unit and unit would not turn on. Upon further inspection. Found that the external drain pump was bad. Replaced pump. Tested the unit and unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Austin, TX 78731
Matthew
Job Details: 12/03/2021
"Arrived onsite to replace previously diagnosed part. Replaced console (keypad) due to error code. Tested unit and after 20 seconds the unit would automatically trigger F2E1 shorted keypad error. Replacing keypad did not correct issue. Called tech line for assistance. Due to previously replaced parts, Tech recommended replacing main control, main harness and lower harness. Ordering main and lower harness. Provided SR#7732395629. Need AUTHO. Office to reschedule. ; ordrng 1 W10911847 (Harness) and 1 W10580265 (Lower harness) and 1 NeedAUTHO (Need AUTHO)"
We serviced a
WHIRLPOOL DRYER
Model MEDB755DW0
Near Austin, TX 78733
Kevin
Job Details: 12/03/2021
"Arrived on site and inspected dryer and found outlet is a three prong, prescreened cord is a four prong. This is not compatible. Dryer has no power and cannot be properly tested. Confirmed heating element test good, fuse test good, and cut off test good. Without power cannot confirm that timer and motor are working properly. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KURR104ESB00
Near Austin, TX 78703
Jacob
Job Details: 12/03/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUB50X24HV01
Near Leander, TX 78641
Justin
Job Details: 12/03/2021
Arrived on site to install previously diagnosed parts. I installed the new door and found it still had the same issue. Upon further inspection I found the real issue was the door was not coming into proper contact with the seal and chassis at the top. I found that the hinge was off centered and causing the door to drop on the left a little. I adjusted the hinge and then the unit was now sealing as designed. Call complete.
We serviced a
KENMORE MICROWAVE
Model 790.8036331
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
Arrived on site for otr microwave not turning on. Upon arrival confirmed complaint. Upon further inspection I found unit had stable 120v connection. After further inspection found main control display and functions had failed. Also found ui control had failed and not allowing proper button functions. Will need office to reschedule once availability of parts is known. ordrng 1 5304491565 (Control asm) and 1 Cnote (Sr to inspect control asm before rescheduling)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/03/2021
"Arrived on site to test unit for lights not working. Found FC module was bad causing top RC lights to not work. Replaced FC module with truck stock(W10695459). Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Austin, TX 78739
Luis
Job Details: 12/03/2021
"Arrived on site removed fresh food cover found traces of oil on evaporator and pan. Replaced harness,drip pan,evaporator and compressor. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Sealed system repair covered by manufacture sealed system warranty.