Service History 191

We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Austin, TX 78729
Luis
Job Details: 07/01/2021
"Arrived on site for ice ball on inlet of evaporator. Replaced evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good WXBXSXBAPL1"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78759
Justin
Job Details: 07/01/2021
Arrived on site for a washing machine not draining. Upon arrival the customer stated the unit was draining but her clothes were soaking wet at the end of the cycle. I gained access to the bottom of the unit and found the actuator had popped off of the cam. Per service pointer W11531483 I will need to order and replace the actuator. I temporarily fixed the unit and tested it. I ran a service cycle and manually activated the spin and agitate. The unit is working as designed for now. Ordering the actuator and the office will need to reschedule.; ordrng 1 W10913953 (Actuator)
We serviced a
WHIRLPOOL DRYER
Model WGD8500DW3
Near Austin, TX 78735
Kevin
Job Details: 07/01/2021
"Arrived on site and inspected Dryer Inc Found customer is experiencing squeaking during operation. Disassembled Dryer and Found tension pulley is dragging. Replaced it and all support wheels using dryer repair kit. remove all lint from interior of dryer and insured it is venting properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW1
Near New Braunfels, TX 78130
Noah D
Job Details: 07/01/2021
Arrived on site to inspect unit for not spinning. Upon inspection found the unit did spin when closed and tested. Checked all functions and found no issues. Complete
We serviced a
JENN-AIR RANGE
Model JES1450FS2
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/01/2021
"Arrived on site to test unit for Zero button on number pad not working. Found console not responding properly. Replaced console, tested unit, unit works good. Customer also complained of uneven baking. Found bottom bake vents were covered with liner and customer was using thermometers. Advised customer on covering vents and against use of oven thermometer per owners manual. Tested unit to 350 with liner cut to proper size. Unit tested good. Assisted customer with different options and operation of unit. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Burnet, TX 78611
Cliff
Job Details: 07/01/2021
Arrived on site to replace previously ordered parts for washer. Replaced shifter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV01
Near Buchanan Dam, TX 78609
Cliff
Job Details: 07/01/2021
Arrived on site to diagnose a refrigerator that is not cooling properly. Found incomplete frost pattern caused by inefficient compressor. Compressor and filter drier will need to be replaced to complete repairs and office to set return appointment for 2 hours.; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (Stub) and 1 2hourjob (2 hour job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Burnet, TX 78611
Cliff
Job Details: 07/01/2021
Arrived on site to replace compressor for refrigerator. Replaced compressor and verified unit held vacuum. Charged unit with refrigerant and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near New Braunfels, TX 78130
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for making too much ice, upon inspection found the unit did make too much ice and needed a shut off arm, replaced arm and tested. Complete"
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Liberty Hill, TX 78642
Cliff
Job Details: 07/01/2021
Arrived on site to diagnose a range with burners not heating properly. Found infinite switches for large burners not regulating temps and replaced both switches. All is working properly at this time.
We serviced a
JENN-AIR DISHWASHER
Model JDB9200CWP1
Near Cedar Park, TX 78613
Justin
Job Details: 07/01/2021
Arrived on site for a dishwasher with upper rack issues. Upon further inspection I found the upper left adjuster broken. Ordering the adjuster and the office will have to reschedule.; ordrng 1 WPW10546503 (Adjuster)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Dripping Springs, TX 78620
Robert
Job Details: 07/01/2021
Arrived on job for complaints of warm temperature in refrigerator. Found ice build up of back wall from warm air getting into freezer. The ice stopped the fan from running but once the defrost cycle completed the fan started working and temperature returned to normal.
We serviced a
LG DRYER
Model DLE2516W
Near Hutto, TX 78634
Wesley
Job Details: 07/01/2021
Arrived onsite and found unit operating with failed rollers.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Jonathan S
Job Details: 07/01/2021
"Arrived on site for dishwasher leaking. Inspected unit and work area. Found traces of water at diverter on indicating water leaking from diverter. Will need to replace sump to repair.Removed door panel and inspected panel, no issues found. Removed failed sump and installed new. Performed diagnostics mode and monitored operation and observed for possible water leaks. All operations tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Killeen, TX 76549
Al
Job Details: 07/01/2021
Arrived on site to inspect lighting issues in a French door refrigerator. Confirmed the freezer LED was not working. Removed and replaced the freezer LED and all lights began working. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Liberty Hill, TX 78642
Tommy
Job Details: 07/01/2021
"Arrived onsite for dishwasher not cleaning dishes. Upon arrival put unit into diagnostics found unit diverter not able to find position. Also found unit console intermittently reading touch. Removed and checked console found no damage, just UI intermittently having relays stuck. Ordering unit console and sump and motor assembly. Office to reschedule after receiving parts.; ordrng 1 W11302464 (Console) and 1 W11087376 (Pump and motor)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS01
Near Georgetown, TX 78628
Jonathan S
Job Details: 07/01/2021
Arrived on site for oven having burning smell. Inspected unit and work area. Powered unit off at outside circuit breaker box. When opened breaker box found several lizards ( see SD-QUICKPIC). Removed unit and found burning coming from junction box. Recommend to customer contact electrician. Advised to leave breaker powered off to unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Nolanville, TX 76559
Tyler
Job Details: 07/01/2021
Arrived on site to install previously diagnosed actuator after installing the needed part I was able to reassemble and run a factory reset on the unit found that unit is now switching between agitation and drain exactly as designed call complete
We serviced a
KENMORE WASHER
Model 110.280628
Near Austin, TX 78726
Justin
Job Details: 07/01/2021
"Arrived on site to install previously diagnosed parts. I installed the new valve on the unit and then ran a rinse/drain and spin cycle. I found the unit filling as normal. I had the customer confirm the unit was now filling quicker, she confirmed. The customer also had a concern about a loud noise when spinning. During the drain and spin cycle I heard no abnormal noises. No leaks observed at the time of service. The unit is running as designed.
We serviced a
WHIRLPOOL COOKTOP
Model JGCP548HL00
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of front right burner not lighting properly, found failed ignitor and spark module, after replacing, I found unit would light, but the burner head gasket was bad causing whooshing noise, to much oxygen. I replaced burner head for front right and that solved the issue, found all other burner heads were doing the same thing and rear center was taking way to long to light. Ordering burner heads. ; ordrng 4 W11319683 (Burner head)s and 1 W11319673 (Burner head)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78726
Justin
Job Details: 07/01/2021
"Arrived on site for a dishwasher receiving an F8E4 error code. Upon arrival the customer stated that the unit was stopping and leaving water in the tub after about 20 minutes of running, and now it just wont work at all. They found when it stopped it would randomly flash lights on the UI. I put the unit into diagnostics mode and found stored error codes F8E1 for inlet water/no water and F8E2 for fill valve electrical problem. I cleared the error codes. I then ran a test cycle and it ran through as designed. I found no water in the float switch area. I then ran a normal cycle and about 15 minutes into the wash it stopped and started flashing lights on the UI at the start and wash LEDs. I went back into diagnostics mode and found both of the same error codes again. I called techline and spoke to Steve and received SR# 7731143337. Steve had me check voltage for the flow meter at the control while activating the fill valve. Due to it not getting 12VAC he recommended replacing the control. He also said to be safe we should go ahead and replace the OWI and flow meter too. Flow meter should be in inlet assembly. We also found the customer had the drain tube installed incorrectly and will need to fix it. Ordering all three parts and the office will have to reschedule. The return tech will need to run he unit for 15-20 minutes after the part install, for it does not replicate in diagnostics. ; ordrng 1 W11410065 (Control) and 1 W11407411 (Inlet Water Assembly) and 1 W11410464 (OWI) and 1 W11434044 (Inlet Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHTXVY010
Near Georgetown, TX 78628
Tommy
Job Details: 07/01/2021
Arrived onsite for refrigerator leaking onto floor. Upon arrival found unit drain tube was clogged cleared. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Georgetown, TX 78628
Kayman
Job Details: 07/01/2021
Arrived onsite to install previously diagnosed parts. I heat formed and installed both RC gaskets. I installed the UI and tested the mullion. The unit is working as designed at this time. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Cedar Park, TX 78613
David S
Job Details: 07/01/2021
Arrived on site for dishwasher top rack wheel and stop broken off. Upon arrival found track wheel broken and track stop missing. Replaced the track wheels and stop. Unit operates as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Austin, TX 78732
David Z
Job Details: 07/01/2021
Arrived on site to follow up on refrigerator that was not staying on and running. Customer has previously replaced the control, Ui and Filter board. I ran the unit and found it was recycling and constantly restarting. Found clicking on control coming from K9 relay. Disconnected harnesses one by one and found when the P7 connector for the evap fan was disconnected, the cycling would stop and the unit would work properly. Replaced evap motor and retested unit. Verified unit is powered on and running properly and cooling.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/01/2021
Arrived on site to test unit for thin sheets of ice/almost no ice producing. Found water reservoir was not filling enough to get water to recirculate. Found ice thickness setting at 2. Changed ice thickness setting to 6 and tested unit. Water reservoir is not filling properly. All functions are operating as designed. Water flow from valve is good. No leaks detected. If issue persists recommend replacing valve. Job complete.
We serviced a
GE REFRIGERATOR
Model ZISP480DASS
Near Spicewood, TX 78669
Brandon
Job Details: 07/01/2021
"Arrived on site for customer complaint of unit leaking from up top, unit was dry at time of service, I ran water through water dispenser, checked valve and filter head, unit tested good at time of service, instructed customer to watch when it fills with water for ice maker, and if she can catch it in a defrost to look up top for water.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ1
Near Del Valle, TX 78617
Jacob
Job Details: 07/01/2021
"Arrived onsite for control panel to the unit not displaying. Looked at the unit in the back and all connections looked secure. Went ahead and changed the control. Still did not remedy the issues. Upon further inspection at the terminal block. Found that the red to neutral was carrying the full 240v instead of 120v and that the black to white had no voltage. Took pics of both issues of the voltage. Let customer know that the issues with with the power coming in, either the the plug off the wall has an issue No issues at this time. Job coming.
We serviced a
MAYTAG DRYER
Model DE512
Near Dripping Springs, TX 78620
Robert
Job Details: 07/01/2021
"Arrived on job for complaints of noise, too much heat and gasket hanging down in door way. Replaced drum roller for noise issue and felt seal for gasket hanging. The heater issue caused by the element ground to body. Will need to replace element. ; ordrng 1 W10116793 (element)"
We serviced a
MAYTAG DRYER
Model MED9700SB0
Near Wimberley, TX 78676
Robert
Job Details: 07/01/2021
Arrived on job for complaints of not starting. Found the control not sending power to motor.
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Hutto, TX 78634
David S
Job Details: 07/01/2021
"Arrived on site for range turning itself on and off. We inspected the unit and work area. We found the unit unplugged. We tested the bake, broil, and the thermal fuse all check good. We checked voltage to the terminal block and found l1 120vac L2 120vac and l1 to L2 240. We found no wiring damaged or shorted to ground anywhere. We called safety and spoke to Kent. I advised Kent of the situation. We replaced the control and tested the unit. It is now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Leander, TX 78641
Kayman
Job Details: 07/01/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection I found the unit is dispensing and producing ice but the customer has concerns with the alignment of the doors and the ice bin is sticking out with gaps. I removed the ice bin and ice maker house omg and tried to re seat everything but the ice bin still has gaps and looks crooked. The side of the ice bin hits the center mullion as the door is closed. I adjusted the FC door to where this does not happen. I am ordering a ice bin for return service. Office to R/S due to part availability. ; ordrng 1 W11109888 (Ice bin) and 1 W11126296 (Cover)
We serviced a
GE MICROWAVE
Model JVM1660BB001
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/01/2021
Arrived on site to test unit for not heating and burning smell. Found diode was burnt and smoking. Recommend replacing diode. Ordering mag and cap as a precautionary. Office to reschedule. ; ordrng 1 WB27X10240 (Capacitor) and 1 WB27X1160 (Diode) and 1 WB49X10226 (Magnetron)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Bastrop, TX 78602
Matthew
Job Details: 07/01/2021
Arrived onsite to replace previously diagnosed parts. Replaced main control and had no effect on unit. Verified voltage to control but control would not power on. LED not eliminated. Isolated components at control and did not have any effect. Ordering valve and another control. Returning with UI. Contact SW on a next arrival prior to installing parts. Office to reschedule ; ordrng 1 W11216837 (valve) and 1 W11388022 (CONTROL )
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Braunfels, TX 78132
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect washer for not starting cycle, upon inspection found the display lit up but it did not try and sense, checked functions of control and saw no light. Ordering control and returning with drain pump. Office to reschedule ; ordrng 1 W11524820 (CONTROL )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT316SFDM01
Near Killeen, TX 76542
Tyler
Job Details: 07/01/2021
Arrived on site for refrigerator needing previously diagnosed system repair. Upon arrival reconfirm that compressor was failing and I recovered Refrigerant. After installing a new compressor access valve and UV dryer I pulled the vacuum for 15 minutes and found that there were no leaks in the unit. I recharged the system with 4.27 ounces of refrigerant and let the unit run for another 20 minutes found the pressures sitting at 150 psi on the high side and zero on the low side. Informed customer it would take at least 24 hrs to allow unit to cool properly. Call complete.
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Austin, TX 78729
Justin
Job Details: 07/01/2021
"Arrived on site for a washing machine getting an F27 error code. I found the error code was flashing on the UI, and the error code is for overflow condition. Upon further inspection I found the customer had installed an automatic soap dispenser into the unit and the line on it was kinked. I could not get the error code to clear, therefore I could not properly test the unit. The water pressure was good and there were no kinks in the pressure hose. I called techline and spoke to Andrew and received SR# 77311140962. Andrew informed me that the error code will not disappear until the issue is fixed. He also stated that the automatic soap dispenser rig should not be causing the issue, unless it was causing over suds. He recommended to replace the pressure switch in unison with the pressure hose to fix the issue. I am ordering the pressure hose and the office will need to reschedule.; ordrng 1 W11252474 (Pressure Switch Hose)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Pflugerville, TX 78660
Wesley
Job Details: 07/01/2021
"Arrived onsite and found repeat compressor failure. Initial symptom was clicking start device. Replaced start device for possible start device problem, but symptom remained the same. Compressor would attempt to run for 30 seconds before relay would reset. Compressor hummed like it is jammed and not making full rotations. Extremely hot from jammed motor symptom. Possible start device failure followed by being left unattended while continuously attempting start resulting in heat damage to new compressor. Ordering compressor to repair. ; ordrng 1 W11480426 (Compressor) and 1 W10913906 (Access valve) and 1 Unknown (Dye filter drier)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near New Braunfels, TX 78130
Noah D
Job Details: 07/01/2021
"Arrived on site to inspect unit for not dispensing ice, upon inspection found the unit was clogged with loose ice and the auger was broken, cleared ice and customer was able to use ice, ordering actuator. Office to reschedule WRS315SDHM01HR95051439; ordrng 1 2152713 (solenoid)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMEW00
Near Taylor, TX 76574
Wesley
Job Details: 07/01/2021
"Arrived onsite and found unit start device had gone out but unit had been left plugged in and running which burned out the compressor. Putting a test start device on it yielded a seized compressor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Burnet, TX 78611
Cliff
Job Details: 07/01/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker shorted and not calling for water. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Wesley
Job Details: 07/01/2021
Arrived onsite for dishwasher not drying and found unit with f7 error code preventing heater function. Tested unit and reset in diagnostics to repair heater function. All checks good. Unit is now operating as designed. Advised customer on tips and tricks for best dishwasher performance.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78717
David S
Job Details: 07/01/2021
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78745
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for damaged fromPanel. Found panel damaged due to hinge. Secured hinge and replaced panel. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Austin, TX 78717
David S
Job Details: 06/30/2021
Arrived on site for freezer light not working. I inspected the unit and work area. I found the freezer switch frozen over not allowing the switch to disengage. I removed the ice and the light started working. I inspected the gasket and found it not sealing properly along the top of the freezer. I reshaped the gasket and it is now sealing properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near New Braunfels, TX 78132
Noah D
Job Details: 06/30/2021
Arrived on site to inspect unit for not cooling and frosting in the back. Upon inspection found the unit was always defrosting and was hot near element and cold up top. Replaced control board and tested. All functions returned. Complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 06/30/2021
Arrived on site to diagnose a refrigerator that is not producing ice. Found water line behind unit kinked and repositioned line. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78130
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not advancing in cycle, upon inspection found the unit filled and did not start the pump, checked water level switch and found no issues, ordering pump. Office to reschedule ; ordrng 1 W10837401 (pump&motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Salado, TX 76571
Wesley
Job Details: 06/30/2021
Arrived onsite and found burner caps were the wrong kind. Replaced the caps with the right kit. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JV0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/30/2021
"Arrived on site for left front large burner/dual element not heating correctly. very long time to heat and not reaching to heat and not reaching temp. Turned on all elements and all were heating as designed. Customer expressed they heated a small amount of water on dual burner and it took four minutes vs the right side element that took two minutes. According to the model tag the wattage for large left front burner is lower powered (1600 watts) than the right front (2500 watts). The left front is a larger surface area, but when you see the coils they are spaced out more thus giving a lower wattage output. Small burners are 1200. Customer showed me their user and care guide that covers cookware recommendations for best heating results. Range heating as designed. Job completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Tyler
Job Details: 06/30/2021
"Arrived on site for washer not agitating or spinning correctly according to the customer although unit was receiving 120 V when I arrive from the power supply and main control. Upon arrival I found no error codes and diagnostics but once I got underneath the machine I found that the new style actuator Had once again come loose off the cam assembly. I installed a new actuator. After installing the previous versions of actuator for this unit I was able to resemble a test at the actuator is no longer popping out of place and is more securely locked to the cam. After running multiple test found the unit is fully functioning as designed and inform customer that machine is ready for use no leaks doing repairs, complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Harker Heights, TX 76548
Al
Job Details: 06/30/2021
Arrived on site and inspected washer console issues. Confirmed complaint and inspected and found the console would only work on certain cycles. R&R and unit tested as designed. Customer satisfied. JOB COMPLETE
We serviced a
ROPER WASHER
Model RAX4232PQO
Near Copperas Cove, TX 76522
Al
Job Details: 06/30/2021
Arrived on site and inspected washer not working. Confirmed the complaint and found the lid switch was defective and causing the malfunction. Removed and replaced it and unit tested as designed. JOB COMPLETE
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Hillsboro, TX 76645
Tyler
Job Details: 06/30/2021
"Arrived on site for refrigerator not allowing stable ice production. Upon arrival I ran test 44 in diagnostics but received 2/3 error code indicating a fault in ice maker (polarity) switch. After testing voltage to ice maker I found 14 dcv was extremely intermittent. I tried verifying voltage at the monitor/hv board behind unit but found same results at p7 (yellow, orange) connection. I then tried replacing hv board but found same results after reassembling. I called whirlpool techline and spoke with Sterling sr#7730689072. We retested all previously done tests as well as checked power from ui to hv board. Techline recommended replacing both ui and main control due to logic being controlled from ui but power being supplied from hv board. After installing needed parts I found same failing results on ice maker tests. At this time unit can not repaired due to internal failure with wiring in insulation (per techline)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Whitney, TX 76692
Tyler
Job Details: 06/30/2021
"Arrived on site for refrigerator not making ice. (Temps in freezer were at 0 degrees with no signs of air flow or cooling issues)Upon arrival I ran a diagnostics and found power supply to ice maker stable, but ice maker not cycling a harvest. I then tried running a test cycle again on ice maker but found motor not rotating. I replaced the icemaker and ran another test found ice maker would harvest then fill. Informed customer unit will take 24hrs to fill ice bin back up. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB4
Near China Spring, TX 76633
Tyler
Job Details: 06/30/2021
Arrived on-site for microwave not allowing under counter light to come on. After replacing main control and reassembling and restoring power. I was able to test unit and found full functionality to light as well as rest of microwave. Unit now functioning as designed call complete.
We serviced a
MAYTAG DRYER
Model MEDC215EW
Near Little River-Academy, TX 76554
Wesley
Job Details: 06/30/2021
Arrived onsite and found grounding heater. Repaired heater with temporary link.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near McGregor, TX 76657
Tyler
Job Details: 06/30/2021
Arrived on site for refrigerator causing ice to over fill bucket and sump out into freezer compartment. Upon arrival inspected all ice maker related parts and found all components were unit specific to this model and accurate. I then tried replacing ice maker arm but found same results with opening freezer door and ice falling out of bucket. I called whirlpool techline and spoke with Bruce sr# 7731130078. He informed me that there is a longer arm that can be installed on this models icemaker that will allow unit to shut off a little sooner to prevent overfilling over ice bucket so that when door is opened it wont cause ice to fall out. Will need office to reschedule due to part availability. Ordering W10889530 ; ordrng 1 W11342242 (Ice maker arm)
We serviced a
MAYTAG REFRIGERATOR
Model MFF2558VEM5
Near Austin, TX 78739
Luis
Job Details: 06/30/2021
"Arrived on site for water leaking. Diagnosed frozen drain,installed updated drain tube kit,cleared ice from drain checked water flow through drain good."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78737
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for dispenser not opening. Test unit and found dispenser not plugged all the way in. Secured connection test unit and dispenser opening correctly job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78737
Brandon
Job Details: 06/30/2021
"Arrived on site to replace failed defrost thermostat and control, after replacing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near San Marcos, TX 78666
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for a leak and frosting issues, upon inspection found the unit upper gasket are ripped causing the condensation, ordering both sides. Office to reschedule ; ordrng 2 W10830162 (gasket-fip)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB5
Near Nolanville, TX 76559
Wesley
Job Details: 06/30/2021
"Arrived onsite and secured dishwasher and restored water to dishwasher, then tested unit and found all corrected, repaired and operating as designed. No additional parts needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Paige, TX 78659
Matthew
Job Details: 06/30/2021
"Arrived onsite to replace previously diagnosed parts . Replaced thermistor, fan scroll, UI, and control. Tested unit and unit is functioning properly. Checked drain tube and was all cleared. Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055FRZ00
Near Jarrell, TX 76537
Wesley
Job Details: 06/30/2021
Arrived onsite and found unit operating with frozen evap drain which caused door to pop open a crack for room temp air to enter and cause suffocating frost build up that prevented the fridge from cooling. No evidence of defrosting issues upon arrival. Exposed evap and Cleared all frost ice and modified drain nozzle to not clog in future. Reassembled fridge and ensured proper drawer sealing. Advised customer of repair and findings.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Georgetown, TX 78628
Kayman
Job Details: 06/30/2021
Arrived onsite to install previously diagnosed parts. I installed the timer and PTS. I tested the unit and it is working as designed at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78737
Robert
Job Details: 06/30/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 06/30/2021
"Arrived on site for Not Draining - Water Remain at End of Cycle. Found base of cavity full of water. Ran diagnostics and got one error code, F8E1. Cleared error code. Ran drain and could hear drain pump had failed. Removed drain pump and installed new drain pump. Ran through full diagnostics and completed all cycles as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78737
Leonardo
Job Details: 06/30/2021
Arrived on site to unit for unit not washing. Test unit and found bad wash motor. Ordering new sump and motor office to reschedule. ; ordrng 1 W11085683 (Sump and motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Lakeway, TX 78738
Robert
Job Details: 06/30/2021
Arrived on job to replace previously diagnosed part.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB1
Near Austin, TX 78746
Kevin
Job Details: 06/30/2021
"Arrived on site and inspected dishwasher and found saved error code 5/1, confirm dishwasher is running normally. Took one video of spray arms moving. Replaced water valve for low incoming water. Also found hot water takes 90 seconds to reach kitchen sink. Explained to apartment maintenance and residence that dishwasher only fills with water for 40 seconds. Water will need to run until it is hot before dishwasher is started. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Hutto, TX 78634
Kayman
Job Details: 06/30/2021
"Arrived onsite for refrigerator leaking water, source unknown. Upon inspection I found a large ice formation under the deli drawer in the back right of the unit. I accessed the dual valve and reservoir and found a water trail coming from the valve down to the reservoir I found a slimy residue in the water trail and customer stated they are on a water softener. I removed and replaced the valve and tested the unit. There are no leaks present at this time and the unit is working as designed. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS5
Near Hutto, TX 78634
Kayman
Job Details: 06/30/2021
Arrived onsite for microwave with light out. Upon inspection I found the hood light is out and the customer tried installing a bulb but it did not resolve. I dropped the bottom panel and a piece of the chipset for the hood lamp fell out onto the counter. I am ordering a main control and returning with the socket JIC. Office to R/S due to part availability. ; ordrng 1 W10892389 (Control)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Belton, TX 76513
Wesley
Job Details: 06/30/2021
Arrived onsite and used pad to eliminate hi side vibration against the drain tube. Unit is now operating as designed. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW0
Near San Marcos, TX 78666
Noah D
Job Details: 06/30/2021
"Arrived on site to inspect unit for not allowing cycles, upon inspection found the unit display was shorted. Ordering display and drawer due to leakage.; ordrng 1 W11294806 (cntrl-elec) and 1 W11437243 (DRAWER )"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78704
Scott
Job Details: 06/30/2021
"Arrived on site for UI touch pad locking up and not responding . Did manage to get into diagnostics. Got stuck key pad . Ran diagnostics wash all checked normal. Ordering control and UI to replace . No water leaks detected at time of service. Please call to set return"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78739
Luis
Job Details: 06/30/2021
"Arrived on site for cooling complaint. Attempted diagnostic found unit not entering diagnostics correctly,gained access to back of unit compressor would power on run for about 20 seconds then power off,removed control cover found damaged wire at P4 harness called tech support per tech
We serviced a
GE REFRIGERATOR
Model ZISW480DXA
Near Austin, TX 78734
Luis
Job Details: 06/30/2021
"Arrived on site for cooling complaint. Checked low side pressure reading -15 found traces of oil residue on filter drier,installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Powered unit off let pressures equalize no issues with pressure powered unit back on checked pressures good. ; used 1 Wpw10143759 (Drier uv) from stock"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ
Near Austin, TX 78748
Leonardo
Job Details: 06/30/2021
Arrived on site to test unit for not heat. Test unit and unit giving f7e1 no heat error code. Reset board test unit and element coming on job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78723
Scott
Job Details: 06/30/2021
Arrived on site for washer not completing a cycle . Ran diagnostics got low water and inlet sensor error codes . Found no cold water coming in . Found debris stuck in supply hose . Cleaned filers on valve and flushed hoses . Ran calibration and diagnostics wash tests all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78717
Justin
Job Details: 06/30/2021
I arrived on site for a dishwasher not draining and leaking. Upon further inspection I found the tub filled with water. I manually drained the unit and it worked as designed. I removed the toe plate and then put the unit into diagnostics mode. I found stored error codes F6E4 for float switch open and F5E2 for door stuck closed. I ran a test cycle and observed no leaks from the bottom of the unit. I pulled the unit out and could observe no signs of leaks from the unit anywhere. At the time of service I did not find any leaks coming from the unit. The unit is working as designed and is draining properly. I did find the float switch not connected properly and adjusted however. I found the customer using an off brand soap and advised possibly trying a different soap. Call complete.
We serviced a
AMANA OVEN
Model AER5630BAS0
Near Paige, TX 78659
Matthew
Job Details: 06/30/2021
Arrived onsite to replace previously diagnosed parts. Replaced RF element and RR switch. Tested unit and unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD6120HW0
Near Austin, TX 78717
Tommy
Job Details: 06/30/2021
"Arrived onsite for dryer not heating upon arrival found unit vent is clogged. Used vent tester found moisture returning to unit, recommended unit have vent cleaned. Job Completed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78745
Kevin
Job Details: 06/30/2021
Arrived on site and found drain hole has a small leak near the top where it enters standpipe a new one will be needed to correct issue; ordrng 1 W11392677 (Drain hose)
We serviced a
WHIRLPOOL OVEN
Model RBD275PDT15
Near Georgetown, TX 78628
Jonathan S
Job Details: 06/30/2021
"Arrived on site for oven only beeping when selecting keys and no lights in display. Inspected unit and work area. Gained access to main control and measured voltage to control and found correct. Found failed control. . Removed control and informed customer to leave breaker off to unit. Office to schedule return when received control back from rebuild.
We serviced a
JENN-AIR OVEN
Model PRD3630NP
Near Austin, TX 78704
Scott
Job Details: 06/30/2021
Arrived on site for burners partially ligniting sometimes . Cleaned heads out . Burners are lighting properly . No gas leaks detected at time of service
We serviced a
GE DISHWASHER
Model DDT700SSN3SS
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/30/2021
Arrived on site to diagnose a dishwasher that is not mounted in cabinets. Change mounting to side mounts and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Austin, TX 78731
David Z
Job Details: 06/30/2021
Arrived on site to install previously diagnosed motor to resolve blower wheel not turning. Installed new motor and retested. Verified unit is now venting properly and working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Tommy
Job Details: 06/30/2021
Arrived onsite for ice maker leaking. Upon arrival found ice maker bowed. Replaced and tested. Unit is now operating as designed job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78725
Scott
Job Details: 06/30/2021
"Arrived on site for poor wash performance. Ran diagnostics,found unit wouldnt agitate . Replaced actuator. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78734
Robert
Job Details: 06/30/2021
Arrived on job for complaints of not working and error code. Ran diagnostics and found code fae3 for vent fan error. Started cycle and code appears right away. Will need vent to complete. ; ordrng 1 W11414073 (VENT)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near West Lake Hills, TX 78746
Kevin
Job Details: 06/30/2021
"Arrived on site and inspected washer and found no saved error codes, ran all functions in manual diagnostics and sound belt is squeaking. Replaced it and washer is now correct. Discussed correct loading to avoid unbalanced loads and correct detergent usage, job complete"
We serviced a
GE REFRIGERATOR
Model GSH25JGDBBB
Near Kempner, TX 76539
Al
Job Details: 06/30/2021
Arrived on site and inspected side by side refrigerator not dispensing water and making small ice cubes. Verified the complaint and found both the valve and filter head were contributing to the failures. Removed and replaced both and unit tested as designed to customers satisfaction. (YELP) JOB COMPLETE
We serviced a
GE FREEZER
Model GYS22GMNCES
Near Lampasas, TX 76550
Al
Job Details: 06/30/2021
Arrived back on site to install previously ordered parts. Removed and replaced the door switch harness and used my steamer to defrost the back wall and evaporator before replacing the bimetal. Reassembled and unit tested as designed. Unit now dispensing properly. Customer satisfied. JOB COMPLETE
We serviced a
WHIRLPOOL DRYER
Model GEW9250SU0
Near Austin, TX 78701
Jacob
Job Details: 06/30/2021
"Arrived onsite for unit having a light burning smell during operation and the controls not acting right. Customer showed me videos of the control not staying lit, when using the unit in person it was working with no issues.
We serviced a
KENMORE DRYER
Model 110.629221
Near Leander, TX 78641
Lou
Job Details: 06/30/2021
"Arrived on site to inspect dryer with burning odor and not working. Upon further inspection, I removed the terminal block cover and inspected the harness and it was good. I turned the unit on and could hear a humming noise like the motor rotating but the drum wasnt turning. I disassembled the unit to find that a fire had started inside the unit due to the amount of lint inside and the motor overheated (photos). I advised the customer of my findings I reassembled the unit and left it unplugged for safety. Recommended that the customer clean the lint from behind the unit before installing the new unit. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Liberty Hill, TX 78642
Cliff
Job Details: 06/30/2021
Arrived on site to diagnose a dishwasher that is not draining. Found incorrect hose installed on unit and installed correct drain line. Tested unit and found all is functioning properly at this time and no leaks were found after service was performed.
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Round Rock, TX 78665
Tommy
Job Details: 06/30/2021
"Arrived onsite for washer lid cracked. Upon arrival found bottom left hand corner cracked. Inspected unit top as this is the third time, found no malformations. Ordering unit lid and hinges to be replaced at once. Office to reschedule upon receiving parts.; ordrng 1 WP8563965 (Hinge) and 1 WP8572974 (Hinge) and 1 W11259006 (Lid) and 1 W11401116 (Hinge left) and 1 W11399226 (Hinge right)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Round Rock, TX 78664
Jimmy J.
Job Details: 06/30/2021
Removed igniter harness and installed new igniter harness. Placed in bake preheat 350. Ignites on first spark for first high temp. Second high temp clicked igniter, but never sparked flame. Same issue. Called Whirlpool tech line. Spoke to Andrew with tech line. Drew had me check resistance at the DSI board. We found the reading at the gas valve for bake and broil were way out of range. Ordering valve to return and complete the repair. While we wait to return with the new valve I showed the customer how to reignite the bake element if they would like to use the oven. Once the oven turns off the flame and goes to reignite on 2nd, 3rd, 4th, etc. high temp they can open the oven door and the valve will open to release the gas and light the flame. ; ordrng 1 WPW10602001 (Regulator / Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Buda, TX 78610
Robert
Job Details: 06/30/2021
Arrived on job for complaints of leaks and not dispensing any ice. Found blockage in drain in the refrigerator compartment and auger motor not working. Cleared drain and replaced motor but the shaft rusted in place. Will need shaft to complete. ; ordrng 1 W11509548 (SHAFT)