We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/27/2022
"Arrived on site for dishwasher not dissolving soap. Inspected unit and work area. Performed diagnostics mode, no error codes. Monitored test cycle and found wash motor not activating. Measured voltage to motor and found correct. Found failed wash motor, will need to replace sump to repair. Removed failed sump and installed new. Performed diagnostics mode and monitored test cycle. Found unit operating as designed, no water leaks detected during service.
We serviced a
LG DRYER
Model DLEX3700W
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/27/2022
Arrived on site for dryer not heating. Customer stated sometimes unit would heat on time dry. Inspected unit and work area. Measured incoming voltage and found correct. Tested operation to verify failure and found unit heating. Disassembled unit and measured resistance on moisture sensor while connecting conductor and found closed circuit/ correct. Disassembled vent housing and found clogged with lint. Removed lint and tested operation. Unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/27/2022
"Arrived on site for washer making loud noise in spin mode. Customer had recording of noise and sounded like playing card on bike spokes. Performed diagnostics mode and checked fault codes, none stored. Ran automatic test cycle and no abnormal noises occurred. Ran manual spin cycle and no abnormal noises occurred. Removed back and checked for abnormal wear and tear. Ran a load of towels through wash cycle and canceled out and ran drain and spin cycle. Removed water from unit and checked filter housing and found clear. Found unit operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Andice, TX 78628
Jonathan S
Job Details: 04/27/2022
Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Checked drain line connection to garage disposal and found clear. Removed standing water from unit and checked drain pump housing. Found minor particles in housing. Tested operation and found slow drain. Removed drain line from sump housing and found particles causing check valve not to open. Cleaned check valve and tested operation. Found unit draining as designed. Performed diagnostics mode and monitored test cycle. Found unit operating as designed. No water leaks detected during service. Spoke with customer on dishwasher cleaner and soap usage.
We serviced a
GE REFRIGERATOR
Model GFE28HMHFES
Near McGregor, TX 76657
Jonathan M
Job Details: 04/27/2022
"Arrived on site for a refrigerator that is making a loud noise and is not cooling. Inspected unit and work area. The customer advised that fresh food fan had made a noise for two days and then it completely stopped. Advised that hes already had three fresh food evaporator fans replaced with this thing and it was making a similar noise to when hes had to replace all of them. I inspected the unit and could not replicate the sound. Took temperatures of the refrigerator and freezer sections and found the fresh food section at 37?F. Found the freezer section at 0?F. Remove the evaporator cover for the fresh food section and checked for any signs of a defrost issue. Cannot find any defrost issues going on at this time. Inspected the fresh food evaporator fan and did not find any issues with the fan itself. Spoke to PR and was advised that because we could not replicate the issue and the unit is working and cooling as designed, there is not a true way to tell what went wrong for the two days that it was making the sound. Advise the customer to keep an eye on the unit and to take a video if possible if this issue returns. Call complete."
We serviced a
GE RANGE
Model JGSS66SEL3SS
Near Austin, TX 78704
Kevin
Job Details: 04/26/2022
Arrived on site to replace socket and found new one is broken will need to re-order. Sent picture to KB/parts; ordrng 2 WB08T10026 (Socket)s
We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Austin, TX 78704
Kevin
Job Details: 04/26/2022
"Arrived on site and inspected washer and found door latch is not operating. after replacement washer will complete a diagnostic cycle and latch is operating properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78754
Joe Z
Job Details: 04/26/2022
"Arrived onsite for Washer leaks while on rinse cycle. Upon arrival tested unit and found water leaking from outer tub. Uploaded picture to SD. Need to replace outer tub. Ordering outer tub, hub, and wash plate. Will need 2 hours for repair. Office to reschedule ; ordrng 1 W10371566 (Outer tub) and 1 W10528947 (Hub) and 1 W11397111 (Wash plate)"
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Austin, TX 78704
Kevin
Job Details: 04/26/2022
Arrived on site and found pre-ordered part has small scuffs and dent on one side. Took pictures and sent them to KB/parts. A new one will need to be ordered.; ordrng 1 W11491749 (Front panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Elgin, TX 78621
Joe Z
Job Details: 04/26/2022
"Arrived onsite for SxS Refrigerator Ice Dispenser When pushing lever to dispense Ice, the breaker tripps.every time. Upon arrival tested unit and breaker tripps everytime ice is called for. Replaced ice dispenser door assembly and unit continues to Tripp breaker. Called SW for assistance. SW recommended checking auger motor. I disconnected Auger motor and unit did not Tripp breaker. Need to order auger motor. Office to reschedule ; ordrng 1 W11310391 (Auger motor) and 1 W11310391 (Dispenser motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Austin, TX 78754
Joe Z
Job Details: 04/26/2022
"Arrived onsite for MW NOT HEATING. Upon arrival test unit by heating cup of water. and unit did not heat. Checked interlocks and interlocks are good. Need to replace high voltage parts. Replaced capacitor,diode,and magnetron. Test unit by heating cup of water. Water heated. Unit operates as designed. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW02
Near Georgetown, TX 78633
Gerry C
Job Details: 04/26/2022
Arrived to inspect cooling issue. I found the evaporator visibly filled with frost and impeding airflow. The sealed system was cooling and the evaporator fan was working. I tested the defrost element via resistance check and it showed 35.4 ohms and then verified line VAC (123) being sent through the circuit in service test mode. I advised the CX to defrost the unit for 48 hours and also to use towels area under it to soak up and spilled water. No water connections to unit. CX will intact us if there are further issues.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Seguin, TX 78155
Andrey
Job Details: 04/26/2022
"Arrived on site to test unit for no power, tested unit found unit receiving proper voltage but nothing is lighting up, removed console found loose ribbon connection, secured connections, customer stated that when the unit did work it would shut down after 2.5 minutes, ran unit for 3 minutes, no issue, customer cooked his dinner for 3.5 minutes, unit is running as designed, job complete ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Austin, TX 78754
Joe Z
Job Details: 04/26/2022
Arrived onsite to install previously diagnosed parts. Replaced blower and control. Tested unit by heating oven to 350. Unit heated correctly. No gas leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Vincent
Job Details: 04/26/2022
"Arrived on site to install previously diagnosed parts. Removed old door and replaced with new one. Used my heat gun to reform gasket on new door, advised CX to leave door closed minimum 6hrs to let gasket form properly. No water leaks detected during service. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ1
Near Georgetown, TX 78633
Gerry C
Job Details: 04/26/2022
Arrived to instal previously diagnosed and ordered part. I removed the failed outer glass assembly and installed the replacement. I tested and the door had full operation and the dangerous sharp edges were no longer an issue. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB01
Near Seguin, TX 78155
Andrey
Job Details: 04/26/2022
"Arrived on site to test unit for no cool, tested unit found evaporator frozen over and fan not running, defrosted evaporator, heater is good, need evap motor, evap harness, and thermistor ; ordrng 1 W11405276 (Evap fan harness) and 1 WP2315549 (Fan motor) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near McQueeney, TX 78123
Andrey
Job Details: 04/26/2022
"Arrived on site to test unit for ice maker leaking, tested unit found ice bucket has a solid block of frozen water, removed ice maker found frozen pour cup sod out ice and found a piece of Styrofoam blocking the pour cup, put ice maker back together ran it through diagnostics cycle, IM completed cycle and filled with water, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Berlin, TX 78155
Andrey
Job Details: 04/26/2022
"Arrived on site to test unit for water leak, tested unit found no signs of water leak under unit, customer stated that leak is coming from right side of door, noticed that unit is leaning forward and not leveled, leveled unit inspected gasket, ran unit at normal wash for 5 min, no leaks, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near New Braunfels, TX 78130
Andrey
Job Details: 04/26/2022
"Arrived on site to test unit for ending cycle prematurely, tested unit found rotor came loose causing rotor to skip, added thread locker, secured screw, put unit through diagnostics cycle, all components checked out, customer also has a stuck UI key error, advised customer that UI could be going bad causing this issue issue of ending cycles early, if this issue continues customer will consider buying a new unit, job complete"
We serviced a
WHIRLPOOL WASHER
Model LCE4332PQ1
Near Austin, TX 78741
Tyler L
Job Details: 04/26/2022
"Arrived on site for complaints of not draining and not turning on. Found unit unplugged. Plugged in and power came back on. Found the temperature settings button will not respond. Found unit will not drain. Can hear the drain pump humming. Used vacuum to remove all standing water. Tried to run a cycle and it would not advance. Will need drain pump, control, and UI. ; ordrng 1 W10536869 (Pump) and 1 326048437 (UI) and 1 326048436 (Control) and 1 Autho (Autho)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78741
Tyler L
Job Details: 04/26/2022
"Arrived on site for complaints of hissing noise. Found no stored error codes. Ran factory cycle unit passed. Inspected geargase area and found oil coming out of the geargase. Ordering parts, office to reschedule.; ordrng 1 W10752283 (Wash plate) and 1 W10752187 (Bolt) and 1 W11423758 (Gearcase) and 1 W10721967 (Cam)"
We serviced a
WHIRLPOOL OVEN
Model WEG745H0FS0
Near Austin, TX 78744
Tyler L
Job Details: 04/26/2022
"Arrived on site for complaints of possible gas leak, stovetop burner issues, and broken knobs. Inspected all gas lines for leak with bubble solution. Did not find any leak. Checked all burners and found them all working properly except the front left. Front left burner has the wrong orifice. Flames are very high and yellow. Found all knobs broken and/or missing. Advised customer that knobs are not covered under warranty. Ran oven up to 350 and monitored, found no issues with heating. Will need conversion kit to complete repair.; ordrng 1 W11126047 (Conversion kit) and 1 W10885072 (Manifold)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78744
Tyler L
Job Details: 04/26/2022
"Arrived on site for complaints of error code. Found F8E1 error for valve failure. Ran test cycle 12 in service mode and monitored water coming in. Unit completed cycle with no issues. Cleared error code and ran normal wash and monitored. No issues at this time. If issue continues we will need a 2 man 2 hour, and both inlet valves and the control. Job complete."
We serviced a
MAYTAG DRYER
Model MEDB800VQ0
Near West Lake Hills, TX 78746
Kevin
Job Details: 04/26/2022
"Arrived on site and inspected dryer and found it is heating but only up to 100?, disassemble dryer and found heating element tunnel has fallen out the back and is blowing all the hot air into the base of the unit. Reset it and after reassembling took a picture showing internal heat over 140?. Airflow is good with dryer pulled forward however when it has pushed back there is a recess that he drops into and this crush is the vent hose. Dryer being on level ground not in a recess would be preferred.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78703
Kevin
Job Details: 04/26/2022
"Arrived on site and replaced all parts diagnosed on previous visit, after reassembling start a dishwasher on the normal cycle and sent a short video to KB/service management. Leaking observed on previous visit has stopped, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near New Braunfels, TX 78130
Andrey
Job Details: 04/26/2022
"Arrived on site to test unit for no ice, tested unit found ice bucket has ice , put ice maker through diagnostics, ice maker completed cycle and filling with water , at this time the unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near New Braunfels, TX 78130
Andrey
Job Details: 04/26/2022
"Arrived on site to test unit for not cooling, tested unit found compressor pulling 18 amps and for 5 seconds and shutting down, replaced start device and capacitor, attempted to start now compressor pulling 6.45 amps and buzzing and screeching very loud and over heating start device and shutting down after 10 seconds,will need sealed system preformed to fix issue, need compressor, evaporator, nitrogen, 600 kit, access valve and dye drier, requesting 2+ hour on return visit, ordering parts office to reschedule ; ordrng 1 W11578004 (Evaporator) and 1 W11504419 (8/7 NR AL 00) (Suction Line to Evaporator)) and 1 W11504449 (4/2NRAL00 (Capillary Tube to Evaporator)) and 1 W11370574 (Compressor) and 1 W11504415 (8.5/8 NR MS 00 (Suction Tube to Compressor)) and 1 W11504431 (7/5NRMS00 (High Pressure Side to Compressor)) and 1 W11506619 (8NKMS00 (Process Tube to Compressor)) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 LOCRing (LOC Ring)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Buda, TX 78610
Tyler L
Job Details: 04/26/2022
Arrived on site for complaints of water leaking. Found small water leak at drain hose. Installed new hose and the leaking stopped. Entered service mode and ran tests. Unit functioning as designed with no water leak. Job complete.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Austin, TX 78757
Kevin
Job Details: 04/26/2022
"Arrived on site and found switch harness is bad, after replacing it range is operating normally. Reported to safety team, job complete Safety SR 7733484513"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW2
Near Austin, TX 78757
Kevin
Job Details: 04/26/2022
"Arrived on site inspector dryer and found bad centrifugal switch on motor, after replacement dryer is working properly, job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TP0
Near Moody, TX 76557
David Z
Job Details: 04/26/2022
"Arrived on site to diagnose refrigerator that was not dispensing ice sometimes. Customer said several cubes seemed like they were getting stuck together. Tested unit and found ice stuck in the dispenser flap. Advised customer when ice gets stuck, then the ice in the bin melts together due to the warm air leak, and causes difficult dispensing. Advised they let off the dispenser paddle slowly to make sure nothing gets trapped, and to regularly empty the ice bucket to remove anything clumped. Unit tested good at this time. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Temple, TX 76504
David Z
Job Details: 04/26/2022
Arrived on site to diagnose washer with lid not latching. On arrival found strike was broken off and stuck in the latch. Ordering new strike to resolve. Bringing control and latch to make sure they test good after strike repair. Return visit set for 5/2. ; ordrng 1 W11457841 (Strike)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ08
Near Temple, TX 76502
David Z
Job Details: 04/26/2022
"Arrived on site to diagnose refrigerator having issues with door closing. Examined unit and found mullion unseated and nit making good contact with the guide. Found unit was also unlevel. Made adjustments to mullion, leveled unit, adjusted left hinge and retested. Found better contact being made and mullion not popping out. Recommended using food safe grease on closing guide for less friction.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Temple, TX 76504
David Z
Job Details: 04/26/2022
"Arrived on site to diagnose washer that is not spinning out clothes and taking extended periods of time to even wash them. Ran unit and found control would drop voltage and recycle pretty consistently, even when just trying a drain and spun. Lights would blink out and reset. Checked motor and cap and found within limits, no failure there. Replaced control and tested. Found all functions working as designed with no issues. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Temple, TX 76502
David Z
Job Details: 04/26/2022
"Arrived on site to diagnose refrigerator that was building ice in the FC under bottom drawer. Examined unit and found drain had frozen over. Removed rear drain tube and found it blocked. Blew out and cleared drain tube. Steamed out the small amount of ice remaining. Unit now draining as designed.
We serviced a
MAYTAG DRYER
Model WED9600TW0
Near Cedar Park, TX 78613
Kimo
Job Details: 04/26/2022
Arrived onsite for dryer not tumbling or heating. I installed belt and found it good. I checked for power at the control and found that it was getting 120vac. And still the dryer will not tumble. Will return with control. Office to reschedule.
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Cedar Park, TX 78613
Kimo
Job Details: 04/26/2022
Arrived onsite for dryer not heating. Upon inspection I found that heating element showing open along with thermistor; ordrng 1 WP3387747 (Element) and 1 8577274 (THERMISTOR)
We serviced a
WHIRLPOOL WASHER
Model WTW5590SQ0
Near Leander, TX 78641
Kimo
Job Details: 04/26/2022
Arrived onsite to install previously designed parts. Upon inspection I found that I was sent with the wrong switch I am ordering corrected switch. ordrng 1 WP8318084 (SWITCH-LID)
We serviced a
LG VENTHOOD
Model LMHM2017ST
Near Pflugerville, TX 78660
David S
Job Details: 04/26/2022
Arrived on site microwave not heating. I inspected the unit and work area. I gained access to the switches and found them not changing position when actuated. I tested the magnetron and found it in good condition.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HB4
Near Pflugerville, TX 78660
David S
Job Details: 04/26/2022
Arrived on site to install new microwave door. I installed the new door and tested the microwave. I found it working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Pflugerville, TX 78660
David S
Job Details: 04/26/2022
Arrived on site for oven not heating above 245. I inspected the unit and work area. I gained access to the diagnostics and tested the oven temp sensor. I found it reading properly and changing it temp with heat. I ran a bake and found the broil turning on but the bake element not. I am ordering the bake element and control. The office will reschedule when we have eta on the parts.; ordrng 1 WPW10207398 (Bake element) and 1 WPW10119143 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Pflugerville, TX 78660
David S
Job Details: 04/26/2022
"Arrived on site for dishwasher beeping and flashing. I inspected the unit and work area. I found fault codes for the float switch. I found water in the tray. I cleared the water out and found the unit leaning forward. I loved the unit and ran a diagnostics cycle, I found no leaks present. Job complete."
We serviced a
WHIRLPOOL COMPACTOR
Model KFCP02IRWH1
Near Pflugerville, TX 78660
David S
Job Details: 04/26/2022
Arrived on site for compactor not stoping. I inspected the unit and work area. The customer demonstrated what the unit was doing. I removed the console and found the knob broken. I gained access to the top directional switch and found it it changing positions..; ordrng 1 WP9871799 (Knob)
We serviced a
KENMORE WASHER
Model 110.2080299
Near Cedar Park, TX 78613
David S
Job Details: 04/26/2022
"Arrived on site for washing machine not spinning. I inspected the unit and work area. I tested the unit and found the motor coming on but the transmission not spinning. I gained access to the motor and found the transmission coupler broken I removed the motor and spun the transmission by hand. I found it working as designed.. I installed the new coupler and reassembled the unit. I retested it and found it working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW03
Near Leander, TX 78641
David S
Job Details: 04/26/2022
Arrived on site for washing machine being out of balance. I inspected the unit and work area. I gained access to the shocks and found them rusted and not holding pressure. I replaced all 4 shocks and ran a drain and spin with a large blanket. The basket was stabilized the entire time. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Leander, TX 78641
David S
Job Details: 04/26/2022
Arrived on site to install previous diagnose parts. I gained access to the broil element and replaced it with new. I gained access to the control and replaced it with new. I tested the oven temp sensor at the control and found it reading 1 kohm which is right for about 70 degrees. Control is under warranty. The broil was broken by tech. I found it heating ton350 with no issues. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Killeen, TX 76549
Tyler
Job Details: 04/26/2022
"Arrived on site for washer showing drn/F9E1 error. Upon arrival confirmed issue and found drain motor ohming at 20.1 oh,s (out of range per manufacture). Found all other components functioning as designed. Replaced drain motor then reassembled and tested unit. Found washer could drain and complete cycles as designed with no leaks during repairs or testing. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Killeen, TX 76549
Tyler
Job Details: 04/26/2022
Arrived on site for fridge needing previously diagnosed door. Upon arrival installed door and name plate. Insured door could seal properly from previously installed gasket(from first trip). Unit functioning as designed. Call complete
We serviced a
FRIGIDAIRE MICROWAVE
Model fgmo205kfcy
Near Kempner, TX 76539
Tyler
Job Details: 04/26/2022
Arrived on site for microwave not heating and making loud noise. Upon arrival confirmed issue. Found unit making a loud humming sound and not heating. Found failure in the mag. Replaced mag after verifying integrity of all other components. After reassembling and testing unit found noise had mostly gone away and u it heated as designed. I formed customer of microwave status being ready for use. Call complete
We serviced a
GE MICROWAVE
Model JTP86B0F2BB
Near Kempner, TX 76539
Tyler
Job Details: 04/26/2022
"Arrived on site for microwave wall oven combo not allowing for proper heating in microwave compartment. Upon arrival confirmed complaint. After further inspection I found unit had multiple causes for heating failures in the high voltage equipment as well as the mounting bracket for door switchs, etc. found u it had to many pieces breaking to disassemble and diagnose further without leading to more failures. Couldnt confirm any part availability or part numbers due to age of unit. Unit will need replacement. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76549
Tyler
Job Details: 04/26/2022
Arrived on site for washer not sealing due to gasket falling off. Upon arrival confirmed complaint. Found bellow seal intact and undamaged but found front belllow clamp with broken/missing spring? Will need office to reschedule with customer once availability of clamp is known to complete repairs.; ordrng 1 W11266654 (Clamp)
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Round Rock, TX 78681
Wesley
Job Details: 04/26/2022
Arrived onsite for ignition problems and found unit operating with clogged ports on two burners. Restored ignition function. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Killeen, TX 76543
Tyler
Job Details: 04/26/2022
Arrived on site for refrigerator missing mounting screws for handles. Upon arrival confirm complaint and installed for required mounting screws. Found door handles could securely fasten to door. Call complete
We serviced a
LG RANGE
Model LRG3193ST
Near Georgetown, TX 78628
Jonathan S
Job Details: 04/26/2022
"Arrived on site for gas range center and rear right burner not igniting. Inspected unit and work area. Tested operation to verify failure. Found little to no spark from both failed burners. Tested voltage to spark module and found correct. Cleaned igniter and tested again and found same results. Found when removing any burner head from working burners both failed burners will ignite indicating failed spark module. ; ordrng 1 EBJ62730001 (Spark igniter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Leander, TX 78641
Lou
Job Details: 04/26/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the ice maker failing, I removed and replaced the ice maker and harness kit and tested snd unit is operating as designed.
We serviced a
JENN-AIR COOKTOP
Model JIC4536XS00
Near Leander, TX 78641
Kimo
Job Details: 04/26/2022
Arrived onsite to install previously diagnosed pats. Upon inspection I found that the center burner and top right burner not wired in properly I corrected this and reprogrammed unit and tested unit and found operating as designed. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Volente, TX 78641
Kimo
Job Details: 04/26/2022
Arrived onsite to install previously diagnosed pats. Upon arrival I installed new evap cover and control kit. And left fridge unplugged to help with defrost and advised customer to put down some towels to catch any water that may come from fridge. Customer to plug fridge back in.
We serviced a
WHIRLPOOL FREEZER
Model KUDF204ESB01
Near Leander, TX 78641
Kimo
Job Details: 04/26/2022
Arrived onsite for ice maker leaking into freezer. Upon inspection I found that the was ice forming on the bottom of freezer caused by the ice maker leaking from the ice tray. I installed new icemaker and tested unit and found unit operating as designed no leaks.
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Andice, TX 78628
Kimo
Job Details: 04/26/2022
Arrived onsite for washer door not locking. Upon inspection I found that the lock actuator had failed.
We serviced a
GE REFRIGERATOR
Model GSE25HSHEHSS
Near Round Rock, TX 78681
Wesley
Job Details: 04/26/2022
Arrived onsite and found unit operating with failed icemaker solenoid valve replaced valve and determined water pressure through the filter is very weak. Customer has an RO system and has therefore never changed the fridge filter. Advised customer that the filter will still degrade and cause slow flow. Customer is ordering a bypass key from ge to remedy. All else checks good. ; ordrng 1 WR29X10109 (Fill cup)
We serviced a
JENN-AIR COOKTOP
Model JGD8130ADB
Near Round Rock, TX 78681
David S
Job Details: 04/26/2022
Arrived on site to install previous diagnose parts. I gained access to the ignitor-harness and replaced both with new. I reassembled the unit and tested it. It is now working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78732
Scott
Job Details: 04/26/2022
"Arrived on site for soap not dissolved again. Ran diagnostics for 8-2 , 10-1 ,10-error code . Deleted errors . Ran test wash twice ,unit didnt drain . Unplugged oui sensor re ran diagnostics wash , unit drained properly . Didnt find any issue wit filling or dispenser. Called tech reported findings . Did run temp check at sink got 119 temp . Tech recommended changing sensor out . Ordering sensor , also recommend changing control out . No water leaks detected at time of service. Call to set return .; ordrng 1 W11126174 (Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Bastrop, TX 78602
Matthew
Job Details: 04/26/2022
Arrived onsite to replace previously diagnosed parts. Replaced freezer evaporator fan motor harness . Replaced harness and tested. FC fan is now operating. Advised customer to give minimum 24 hrs for temperature to stabilize. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Niederwald, TX 78640
Kevin
Job Details: 04/26/2022
"Arrived on site and replaced gasket after replacement washer is no longer vibrating especially during spin cycle. Sent a short video to KB/service management of difference, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Austin, TX 78731
Luis
Job Details: 04/26/2022
"Arrived on site. Replaced grill cover,added touch up paint to liner scratch"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Canyon Lake, TX 78130
Andrey
Job Details: 04/26/2022
"Arrived on site to test unit for very loud and shaking, customer stated that she ran is last night and it ran normal, stated to customer that a off balance load could do that, inspected unit belt, cam and gear case, no signs of failure, ran unit through diagnostics all components tested good, no unusual noises present, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS1
Near New Braunfels, TX 78132
Andrew
Job Details: 04/26/2022
"Arrived on site to test unit for filter latch broken and blower wheel popping off. Replaced latch and noticed fan blade was missing retention clip. Unable to find part in parts breakdown. Installed c-clip, tested unit, unit now working properly. Job complete."
We serviced a
WHIRLPOOL RANGE
Model KODE500ESS04
Near New Braunfels, TX 78132
Andrew
Job Details: 04/26/2022
"Arrived on site to test unit for no heating properly. Found unit in Celsius. Changed to Fahrenheit tested unit and temps were not reading properly and cooling fan staying on. Found oven sensor was not connected. Secured connection, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/26/2022
"Arrived on site to test unit for defrost issues. Found element not heating when in diagnostics. Verified proper voltage at control. Took frost off connections and found brown wire was popped out of plastic clip. Inserted wire into clip and secured connection. Element not engaging properly. Evap motor engaging. Damper and thermistors all tested good. Spoke with tech line and no further repairs recommended at this time. Also found water connection on rear of unit was loose. Tightened hose, no leaks detected. Job complete.SR#7733518122"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near New Braunfels, TX 78132
Andrey
Job Details: 04/26/2022
"Arrived on site to test unit for no cool, tested unit found FC and RC not cooling, inspected wiring and found that the power connector was connected but the spade connections inside were loose causing loss of power, secured connection with zip ties, powered on unit, unit has began cooling, customer will monitor and if any issues arise will call back , at this time the unit is running as designed no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Driftwood, TX 78619
Andrew
Job Details: 04/26/2022
"Arrived on site to test until for leak from backside of unit. Tried all possible cycles, filled to max level and ran spin cycle with no leaks. Did find error code F0e2(over suds). Customer stated unit is on soft water system. Removed back panel and found signs of leak from venting ports. Spoke with tech line and was instructed to advise customer on proper detergent use with soft water system. No further repairs recommended. No leaks detected. Job complete. SR#7733526843"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM2
Near Temple, TX 76502
David Z
Job Details: 04/26/2022
"Arrived on site to diagnose dishwasher that is not draining and sometimes leaves water on floor. Tested unit and heard pump rattling, but not moving water. Found bearing and shaft failed in drain pump, so it can't pump water.. Ordered drain pump and drained unit.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Driftwood, TX 78619
Andrew
Job Details: 04/26/2022
"Arrived on site to replace gearcase from previous diagnosis. Verified gearcase was needed. Replaced gearcase, tested unit, unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Driftwood, TX 78619
Andrew
Job Details: 04/26/2022
"Arrived on site to test unit for no drain. Found seized pump. Replaced drain pump, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near San Marcos, TX 78666
Andrew
Job Details: 04/26/2022
"Arrived on site to test unit for light not working. Found bad build. Replaced bulb, tested unit, unit now working as designed. Job complete
We serviced a
KITCHENAID TRASH COMPACTOR
Model KUCS03FTSS0
Near New Braunfels, TX 78132
Andrew
Job Details: 04/26/2022
"Arrived on site to test unit for continuously running cycles. Found bad foot switch stuck in activate mode. Replaced foot switch with new kit. Tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AB01
Near New Braunfels, TX 78132
Andrew
Job Details: 04/26/2022
"Arrived on site to test unit for not heating properly. Found unit cycling elements properly and oven sensors reading properly. Found connection on control P4 (black and blue wires) was not connected. Showed customer how it was not connected and could cause heating issues. Secured connection, tested unit, unit working properly. Advised customer to monitor. If issue persists recommend replacing control but no issues present at this time. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78737
Luis
Job Details: 04/26/2022
"Arrived on site for no cool. Unit powered on compressor not running,removed cover found start device not fully secured to compressor,powered unit off,secured starter correctly to compressor powered unit on compressor powered on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78737
Luis
Job Details: 04/26/2022
"Arrived on site for water leaking. Diagnosed an obstruction in the drain extension,replaced drain extension."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Austin, TX 78748
Luis
Job Details: 04/26/2022
"Arrived on site for no ice and lights off. Per customer ui and all lights off,ui unresponsive,at time of visit ui working correctly,informed customer issue could possibly be due to the main control and that the main control is on a factory backorder with no eta. Ran diagnostics E2 error code,ran harvest test failed,diagnosed a defective icemaker. Replaced icemaker assembly,power cycled unit to clear error code,ran harvest test passed,ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78747
Luis
Job Details: 04/26/2022
"Arrived on site. Removed cover ohmed heater good,installed new defrost thermistor,secured thermistor with foil tape and a zip tie,replaced the ui and main control"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ET22DKXDW01
Near Harker Heights, TX 76548
David Z
Job Details: 04/26/2022
"Arrived on site to diagnose refrigerator that was not cooling as well in the RC. On arrival customer informed me that there was ice on the back wall of the freezer. Removed evap cover and found soft frosty ice around the evap but not on it. Asked customer if door was ever left open, and it had been left open for extended periods of time / not fully closed. This allowed excess moisture to work into the freezer and collect around evap, but unit is defrosting. I melted down the remaining ice and sealed the fill tube hole and cap tube holes in liner with permagum.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waco, TX 76708
Jonathan M
Job Details: 04/26/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the air diffuser and found a defrost issue with the unit. Checked all components and found everything to be good except found one of the heater connectors backed out of the plastic cover potentially causing an issue with defrost. Spoke to CS and was advised that based on all my other checks, that would be the most likely scenario with the failure. Advised the customer to keep an eye on it over the next several weeks and a call back if any other issues persist. Call complete."
We serviced a
KENMORE DRYER
Model 417.979127
Near Austin, TX 78703
Wesley
Job Details: 04/26/2022
Arrived onsite and found unit operating with heat but heat was riding into the top of the cabinet because the airflow was not being pulled through the drum across the heating coils. This would also result in an irregular heating cycle as the cycling thermostat would overheat quickly and take longer to cool. Additionally found new pulley canted and prone to let the belt pop loose under stress. Adjusted the pulley to operate properly. Explained and explored everything thoroughly with the customer. Advised that based on todays findings I am more convinced that the heating problem will be solved with the duct being installed. Customer agreed to try the duct. Ordering the duct to return and repair Friday.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waco, TX 76710
Jonathan M
Job Details: 04/26/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both cam and belt and tested the unit. The unit ran as designed. Call complete.
We serviced a
MAYTAG OVEN
Model WOD51EC0HS02
Near Woodway, TX 76712
Jonathan M
Job Details: 04/26/2022
"Arrived on site for a wall oven that has a light out in the upper oven and had tripped the breaker at one point. Inspected unit and work area. Confirmed the customers complaint about the boat being out but the customer advised the unit wouldnt turn on immediately after a trip the breaker. She advised the upper oven wouldnt allow her to make selections but she was able to use the lower oven. I ran through diagnostics and did not find any stored error codes. Tested the unit in manual diagnostics and found everything working properly. Attempted to replace lightbulb and found the bulb did not allow the unit to light. Ran the unit through a bake cycle at 400? and found the unit heating and operating as designed for over 20 minutes. Remove the back cover and found that one of the wires had grounded and exploded the light socket. Ordering wire harness, Appliance manager, and light socket for repair. Rescheduled customer to 5/4.; ordrng 1 W11225364 (Wire harness) and 1 W11261169 (Appliance manager w/o power) and 1 W11325541 (Light socket)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Georgetown, TX 78626
Gerry C
Job Details: 04/26/2022
"Arrived to inspect no draining. The unit had 9-1 error stored and I attempted to flush it via vacuum at the drain, with no change. I removed it from the cabinet and found the drain line incorrectly installed at the side, causing it to bend and kink, greatly restricting flow. I corrected the routing, reinstalled the unit and tested. The draining issue was resolved and I tested several times, with no further issue. I advised the CX to reduce the amount of detergent to one tablespoon and half that if a water softener is installed. I set the rinse agent dispenser to setting 1, the correct setting for this area. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHS0
Near Austin, TX 78721
Tyler L
Job Details: 04/26/2022
"Arrived on site for complaints of flashing light light. Upon arrival customer had unit running a normal cycle. Customer stated that after the electrician fixed the voltage issue, it has only happened once. Ran multiple cycles and could not duplicate the issue. Inspected all hoses, connectors, sump, pump, valve, and anywhere else looking for water leaks. The unit is not leaking water. Completely dry under unit and nothing dripping while unit is running. If issue continues we will need a new float switch and control. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Georgetown, TX 78628
Lou
Job Details: 04/26/2022
"Arrived on site to inspect refrigerator temps. Upon further inspection, the customer advised that the6 found the unit not cooling properly and could hear a humming noise in the freezer section and when they removed the ice bin, the unit began to cool properly again. I inspected the RC evaporator and found it good. I disassembled the FC section and found a large block of ice in the upper right corner of the evaporator and the evaporator had a good frost pattern. It appears that the FC door had been left cracked/open and allowed warm air into the FC section and caused the ice build up. I forced the unit into defrost and tested the element and thermistor and both are good/within range. I cleared the ice from the evaporator and tested in diagnostics test #4. Unit is operating as designed. Recommended that the customer make sure the freezer door is completely closed/sealed at all times. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Round Rock, TX 78681
Gerry C
Job Details: 04/26/2022
"Arrived to inspect moisture and freezing in RC. I found the door was badly warped and would not seal in the lower right corner. The door will need to be replaced, but in the interim, while waiting for the door, I was able to temporarily get it to seal. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 LW10599404 (RC Door)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GLRS264ZAW0
Near New Braunfels, TX 78130
Andrey
Job Details: 04/26/2022
"Arrived on site to test unit for freezing food in RC, tested unit found damper is not shutting causing a constant flow ow cold air into RC, will need refrigerator damper and thermostat kit to fix issue, the parts are no longer available, office to get authorization and reschedule if necessary ; ordrng 1 5304482075 (Refrigerator damper and thermostat kit)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78626
Gerry C
Job Details: 04/26/2022
Arrived to instal previously diagnosed and ordered part. I removed the failed control and installed the replacement. I tested the unit and verified correct light operation and the unit heated as designed. Operational test good.
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Georgetown, TX 78626
Gerry C
Job Details: 04/26/2022
"Arrived to inspect unit not starting. I found the latch assy had failed and after bypassing, I was able to test. The unit made excessive noise, including a scraping noise and I found the gear case leaking oil, the slider was mismolded and rubbing against the shifter (long term) and the rotor damaged from incorrect slider engagement.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78704
Luis
Job Details: 04/26/2022
"Arrived on site for cooling complaint. Per customer loud noise from freezer then unit completely stopped cooling in both sections,at time of visit unit cooling,per customer unit has cooled correctly for 2 days. Diagnosed unit didnt exit out of defrost causing unit to completely warm in both sections,replaced the main control,ran diagnostics thermistors and fans passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Austin, TX 78705
Luis
Job Details: 04/26/2022
"Arrived on site. Installed icemaker assembly,ran diagnostics passed icemaker filled with water. ; used 1 W11284458 (Icemaker) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78756
Tyler L
Job Details: 04/26/2022
Arrived on site for buttons not working correctly. Inspected unit and verified proper voltage at the wall. Tested with cup of water and unit is heating correctly. Vent and light working properly. All other functions working well. Checked all buttons and they are responding and working. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Liberty Hill, TX 78642
Lou
Job Details: 04/26/2022
"Arrived on site to inspect refrigerator with no ice making or water dispensing. Upon further inspection, the customer advised that the unit recently stopped making ice and dispensing water. Tested the water dispenser and no water dispensed. I removed the lower RC drawers and the evap cover to expose the water reservoir and found it frozen. Also found air leaks within the air duct, and evaporator cover assembly. Due to recent issues with the center mullion not being seated properly at the bottom of the unit, I inspected the mullion at the bottom corners of the FC and RC doors and found small gaps in between the liner and door gasket (photos). I contacted techline and spoke to Drew and advised of the complaint and my findings. Provided photos to Drew and he provided SR#7733525926 and advised the unit is non-repairable. I advised the customer of my findings and conversation with techline and provided the SR# to them and that someone from the manufacturer would contact them in 48 to 72 hours. I advised that no repairs could be made at this time as its been deemed non-repairable. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Leander, TX 78641
Lou
Job Details: 04/26/2022
"Arrived on site to inspect refrigerator with ice/frost built up. Upon further inspection, the customer advised that the water filter has been getting ice built up inside. I removed the filter and found ice at the ports of the filter. I found the water reservoir is frozen and the lines have frozen as well. I inspected the door sealed and found that the right RC door is not sealing properly at the bottom left corner at the mullion. Using my level, I checked the mullion and found a gap approximately 1/8-1/4 wide (photos). I placed my flashlight at the bottom left corner of the RC section and closed the RC door and found that I could see the light from my flashlight (photos). I one and spoke to Steve and advised of the complaint and my findings. I forwarded three photos of the gap and the insulation sticking out from the cabinet around the mullion. Steve advised that the unit is non-repairable and provided SR#7733524609 and advised that a representative would contact the customer following review of the file. I advised the customer of my conversation and that someone would contact them within 24-48 hours. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Lou
Job Details: 04/26/2022
"Arrived on site to inspect range cooktop burners not igniting properly. Upon further inspection, the customer demonstrated the issues theyre having by turning on the front right burner and showing me that the middle burner ignitor wont turn off. I found the customer is not running the knob far enough to turn the ignitors off once the burner ignites. I demonstrated how the cooktop burners/ignitors operate. No repairs needed at this time. No ga leaks detected during service, job completed."