Arrived on site to follow up on washer that lost spin function due to damaged stater. Replaced stater with correct model with no RPS sensor. Tested unit in diagnostics mode. Verified all functions working as designed. Repair completed.

"Arrived on site to diagnose washer making a clicking sound. Tested unit and found spin good, but when draining the unit makes a grinding sound. Drained unit with transfer pump are checked trap. Found no obstructions present in trap. Failure is in the drain pump and requires replacement.Replaced drain pump and tested unit. Verified all working as designed with no water leaks present. Repair completed."

"Arrived on site and installed repaired part, I welded retention bolt to switch engagement extension. Unit now working as designed. No leaks detected.

Arrived on site to test unit for unit givign F2E1 shorted keypad error. Test unit and unit giving shorted keypad and ui disconnected and display board not working all had to do with the console. Also found relay error. Replaced console. Test unit by heating to 350 and unit test good job complete.

Arrived on site to test unit for unit not getting to temp. Calibrated unit to 20? test unit and unit test good on average temp job complete.

Arrived onsite for a range with a oven section that wont heat. Upon inspection I found that the glow igniter was not getting hot enough to ignite the gas. I installed the new igniter and tested the unit several times and found that it operated as designed.

"Arrived on site. Tested dispenser weak flow,jumped power straight to valve same issue diagnosed a defective valve,customer provided part. Installed new valve ran water dispenser unit working as designed.

"Arrived onsite for water under the fresh food drawers. On inspection found that the tray drain on the rc evap was clogged. I informed the customer that if we work on the unit and something else happens not releasing to the issue we will not be responsible for it. I read the disclaimer about all the issues that this unit has. The customer understood the situation of the unit. The drain was iced up. I defrosted the unit and got it draining again. I check the unit for gaps i the gasket found none. Cleared the s trap out, checked the harnesses for the fresh food drawer no visible evidence of damage.

Arrived onsite for refrigerator not cooling and a error message H1. On inspection found a huge ice block in the freezer on the evap. The boots bin in the fridge was iced In and could not be removed. Found that the light in the rc had burnt through the liner and burnt some of the foam. Consensus is that the rc door properly got left open and the light bulb heated up and burnt the liner. It also let moisture into the unit and the FC evap froze up. I got the manual defrost to turn on and could hear it defrosting the evap. Informed the customer that the thermistor is probably bad with a good chance the control board was damaged by the halogen bulb that is next to the control board.

"Arrived on site for not making ice. Upon arrival, unit is turned off. Restored power to unit. Tank began to fill. Found not getting voltage from control to compressor. Contacted SW for assistance. Recommend replacement of control and harness. After researching parts found Harness and control are not available . No repair can be made.

Arrived onsite for a dryer that is not powering on after a power issue in the home. I found only 10VAC at the wall outlet from L1 to ground. L2 to ground was 123VAC AND L1 to L2 was 110VAC. I tried resetting the breaker but it didnt change. Advised the customer to check the breaker and possibly the wall outlet. Call complete.

"Arrived onsite for a washer to replace the main control. I replaced the control, ran a calibration cycle, and ran a auto diagnostics test. All cycles completed and worked as designed. I charged the customer for part only. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a range with the upper oven not working in the bake cycle. The customer also stated the lower oven works but doesnt get hot enough. I found the upper oven bake ignitor open. replace the upper oven bake ignitor and calibrate the lower oven. I replaced the ignitor and calibrated the lower oven. Both are working as designed. There were no gas leaks present at the time of service. Call complete.

"Arrived on site to test unit for whistling noise, tested unit found when turning on all the burners a high pitch vibration noise is coming from the regulato. replaced regulator and tested noise is no longer present unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for missing parts, tested unit for left drawer slider split do to unit was dropped causing extensive damage to drawer and frame, called tech line to document, per tech line unit is non SR#7736115228, provided customer with SR number, customer will need to call customer service, job complete"

"F3E5, F0E3, F2E1 Inspected gear case assembly and found it is beginning to leak oil. Homeowner will contact office if they wish to continue.

Arrived on site to replace glow igniter. Replaced igniter test unit and unit test good job complete.

Arrived on site for heard loud pop and oven no longer heating correctly. Upon arrival inspected unit and found fractured bake element. Need to replace bake element. The bake element is covered under Maytag warranty. Replaced element and test unit by preheating to 350. Unit heated correctly. Unit is operating as designed. Job complete .

"Arrived on site to test unit for leaking when filter removed. Found sediment damaged filter head. Advised customer to have both filter head and valve replaced. Replaced parts, unit now working as designed. No leaks detected.

"Arrived to perform harness repair. I found multiple wires broken and there were sections along the length of the exposed harness, which required grafting in new sections. All connections were pre-tinned, soldered and then heat shrink material was applied. All ice maker functions returned to normal. The water filter housing was able to have the front panel pressed back into place and I verified it highly unlikely that the issue will occur again. No leaks observed during service

Arrived onsite for a wall oven that will only keep displaying an hour glass on the screen and will not turn on. I tried power cycling the oven and the display would not reboot. I tested voltage to the control panel and had 14VDC. I changed the control panel and tested the unit. The unit is working as designed. I explained to the customer that the oven needs to be connected to WiFi or other issues could start happening.

Arrived onsite and found unit operating with failed upper bearing. Replaced upper bearing and glides. During repair cabinet short blew in line fuse. Retrieved fuse by special order from Marcone and completed repair. Charged cost of fuse

Arrived onsite and found unit operating with week suspension. Completed repair and tested. Unit is now operating as designed. Advised customer on repair

"Arrived on site and replaced broil element . Now both broil and bake are functioning properly . No gas leaks detected at the time of service. job complete"

"Arrived on site ,replaced fresh food evap fan motor . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete"

"Arrived on site for plug burned . Found one of the prongs burned . Checked terminal block , block is in good shape . Checked voltage at outlet . Found one leg is missing . Recommended customer replace outlet ."

"Arrived onsite for a refrigerator with ice clumping together in the bin, a sheet of ice behind the bin, and water barely running. The customer stated the issue started when he changed the filter. I tested the water dispenser and found the water coming out very slowly. I removed the filter and tested it getting 8 ounces in 6 seconds. The sheet of ice building up behind the bin was being caused by a lack of pressure and the water missing the ice tray. I ran a harvest cycle and a fill cycle with the filter removed and it worked as designed. I advised the customer to change the filter again and if there was still an issue to call and I would order a filter housing.

Arrived on site. Found a defective led module per service pointer removed all leds installed updated led modules all leds working correctly. Autho S84638 ; used 4 W11632139 (Led module) from stock

Arrived onsite and found unit operating with failed drain harness. Repaired drain harness to restore function. Advised customer on repair. Unit is now operating as designed. All checks good.

Arrived on site for range needing previously diagnosed knob. Upon arrival installed required part. Found unit working as designed. Call complete

Arrived on site for refrigerator not dispensing/making ice properly. Upon arrival confirmed complaint and found no water pressure coming to door or ice maker. Found fill line kinked as well as inlet valve not releasing enough water once kink was fixed. Replaced valve and found no leaks and unit working as designed. Informed customer to give unit 24 hrs to fill bucket. Call complete

"Arrived on site for washer not agitating correctly. Upon arrival confirmed issue in diagnostics tests but found no errors in diagnostics. Found control not registering/sending correct voltage to motor, and replaced ACU. Reassembled and tested unit. Found no leaks and unit is fully agitating and functioning as designed. Call complete"

"001601Arrived on site for water leaking. Found icemaker double filling diagnosed a defective icemaker,replaced icemaker power cycled unit,icemaker ran through a harvest cycle and filled with water no leaks."

"Arrived on site and found saved error code for unbalanced loads, ran all functions in manual diagnostic cycle and everything is working properly. Washer also completed a calibration cycle and an automatic test cycle. Discussed correct loading to prevent unbalanced loads and correct usage of detergent to prevent any setting error. Reported customers experience and documented with tech line 7736115870"

Arrived on site to test unit for gas smell. Found gas leak coming from yellow flex line and adapter. Advised customer to replace both parts. Job complete.

"Arrived on site to inspect range oven temps. Upon further inspection, the customer advised that they recently had their one year home inspection and the inspector used an infrared laser gun to test temps in the oven. I advised the customer that using that device is not the proper way to test and the infrared gun checks surface temps and not airflow temps and provided a copy of the technical training pointer #W10565140. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temp was 470. Next readings were 312, 391, 321, 398 for an average temp of 355.5 degrees. I advised the customer of my findings. No repairs needed at this time. No gas leaks detected during service, job completed."

KSSS48QMX01 Arrived to instal previously diagnosed and ordered parts. I removed the filter housing that had been damaged during the valve installation and installed the filter to valve tubing. All leaks were corrected and the unit appeared to operate as designed. No leaks observed during service. Warranty applied to service and part.

"Arrived on site to install previously diagnosed and ordered parts. Due to the capacitor and motor failures, I removed and replaced both parts and tested. Unit is operating as designed. No water leaks observed during service, job completed. No charge as manufacturer approved extended warranty."

Arrived on site for unit making noise. Upon arrival test unit and found blower wheel grinding. Found motor has failed and wheel is seized to motor shaft. Need to replace motor and wheel. Replaced motor W279827 and wheel WP694089. Test unit and unit is operating as designed. Job complete.

"Arrived on site to diagnose dishwasher that was not cleaning dishes. Tested unit and found wash motor is not running at all. Could hear a faint hum from the bottom, but no water circulating. Replaced sump and motor assembly and retested. Verified proper operation, no water leaks present. Repair completed."

"Arrived on site to diagnose microwave that was making a popping noise when starting. Tested unit and confirmed that the noise was the microwave top louver moving. This noise is working as designed, its just the louver door. Unit working as designed. Repair completed."

Arrived on site to replace burner head and caps. Replaced both test unit and unit test good job complete.

Arrived onsite to replace faulty timer. Timer mechanism was seized and caused the knob stem to fracture. Replaced both timer and knob. Tested unit and unit is functioning properly. Job complete

Arrived on site to test unit for lid not locking. Found latch was broken. Replaced latch and unit completed diagnostic cycle with no issues. No leaks detected. Job complete.

Arrived on site for not dispensing ice. Removed container found motor not rotating found loose connection on motor secured harness to motor reassembled unit tested ice dispenser unit working as designed.

Arrived onsite for burners not igniting. On inspection the center and right front burners were not igniting. Took the burners apart and adjusted them. Reinstalled them and tested them. The unit is operating as designed and no gas leaks detected.

"Arrived on site for burner not igniting. On inspection found that the burner had no spark, took igniter and moved it to a good port on the spark module and it still had no spark. Installed a new harness and the unit is operating as designed. No gas leaks detected during service."

Arrived onsite to replace failed left track. Replaced left track and inspected right side. Both track have gasket seals in place. Unit is now functioning properly. Job complete

"Arrived onsite for unit too cold in fresh food compartment, veggies not lasting as long as they should. Upon arrival inspected unit. Ran test and found all components operating properly. Found unit had plastic thermistor not reading temperature properly. Replaced with thermistor kit. Tested connection and was good. Also found freezer temperature turned to highest level. Adjuster both temperatures to 4 (ideal). Job complete"

Arrived onsite for refrigerator liner cracking. Upon arrival inspected unit. Found liner cracked at base of fresh food section. Took pics. Explained procedure of sealing crack to customer however customer does not agree with repair. Called tech line for assistance. Spoke to Chris SR#SR#7736113726. Verified that that is the only approved fix and if customer was not in agreements she could contact customer service. Left customer customer service info and SR number documenting visit. Job complete

Arrived on site for not drying. Upon arrival ran diagnostics and got error code F7-E1 no heat. Inspected heater and found fracture. Need to replace element. Replaced element W10518394. Test unit and is operating as designed. No leaks present at this time. Job complete.

Arrived on site to install upper manifold pipe to resolve hanging pipe. Replaced and tested. Verified proper operation. Repair completed.

Arrived onsite for a refrigerator with ice getting stuck in the icemaker. I found that the complaint is the customer cannot remove the ice bin from the refrigerator. I found an ice cube had gotten under the bin not allowing it to drop down and come out. I removed the cube and removed the bin. The ice bin was full and had full size cubes in it. I instructed the customer on the easiest way to remove the bin. Call complete.

Arrived onsite for upper rack not pulling out. On interior found that the right side front wheel had come off the rail. I reinstalled the wheel onto the track and closed the clip. The unit is open as designed and no water leaks detected during service.

Arrived on site to stall parts previously diagnosed. Installed new ice maker and tested. Unit is now operating as designed. Asked customer to allow 24hrs for ice. No leaks where observed during service. Job completed.

"Arrived on site for cooktop, inspected unit and work area. Installed new cooktop, I was unable to test since it was not installed. Job completed."

"Arrived on site for microwave, inspected unit and work area. Customers complaint was the light under the microwave was not working. Tested unit and found the light bulb bad. Customer will replace it on their own. Job completed."

"Arrived on site for range, inspected unit and work area. Customers complaint was oven not heating properly. Tested unit and found customer was using a analog thermometer. I inserted my thermal coupler and tested with multimeter and unit was heating as designed. Advised customer not to use those dial thermometer as they are not accurate per whirlpool instructions. No leaks where observed during service. Job completed."

"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not heating. Tested voltage and was good, tested the venting and was bad witch indicated me to a bad heating element or open thermostat. Disassembled unit and tested fuses and found a bad heating element. Cleaned out the lint build up in the dryer and replaced element. I highly recommended customer to get vent look at and cleaned out due to bad airflow. Unit is now operating as designed. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator making noises. Pulled unit out and removed back cover and found the compressor condenser line rubbing on the drain tube and making noises. Adjusted the condenser line and unit is now running as designed. No leaks where observed during service."

"Arrived on site to replace previously diagnosed control and UI, replaced control and UI, powered on unit, activated heater, it is heating properly, put unit long defrost do to some signs of frost accumulation are starting to appear, job complete"

"Arrived on site to test unit for intermittent power loss, during my diagnosis lost power 120 vac from out to filter board but nothing out, replaced filter board and control as precautionary, also nothing that damper is restricted do to incorrect installation, adjusted vent and reinstalled unit,tested, unit is now running as designed, advised customer to monitor and if issue persists call us back, job complete"

"Arrived on site to test unit for rattling tested unit found that the MW was not installed properly mounting bracket is 3/8 below to unit causing it to hang on just two mounting screws, the noise that the customer stated when the unit is turned on is coming from damper opening and closing which is normal operation, unit is heating properly, advised customer to call contractor to get the incorrect installation of mounting bracket resolved, job complete"

"Arrived on site to test unit for F8E4, tested unit found unit does not have a high drain loop installed, causing water to back up in tub, excessive amount of water getting into drip triggering float switch, unit was leaning forward and is contributing to to over flow, emptied water from drip pan, leveled unit properly and installed high drain loop, tested unit in diagnostics unit is now running as designed, no leaks detected job complete"

"Arrived onsite to replace faulty parts ordered. Upon arrival inspected unit. Had difficulty getting unit completely out due to installation. Unit is in rough condition and is not properly secured. The washer is not secured to the base and the dryer is not secured to the frame. Also the door would need to be removed in an attempt to disconnect lines. Building maintenance not willing to remove doors due to insurance liabilities. Owner is not onsite, its tenant leased. Made contact with owner and explained all of the issues and sent pictures. Customer will try and figure out what he wants to do. Will contact office if moving forward but door will have to be removed prior. Job complete"

"Arrived on site for no ice. Found loose connection at harness,secured harness ran icemaker harvest test passed,icemaker filled with water."

Arrived onsite for previously diagnosed parts. Installed the manifold and the igniter harness. Tested unit and the middle burner flame does not go out when it is turn to simmer. No gas leaks detected during service. 7736110020

"Returned to call due to a leaking occurring after I fixed the unit by turning the cold water valve on which may have been left off by builder/installers the leak was pointed out to me by the customer and it was because of the fitting that connects the cold water hose to the water inlet valve on the unit was loose, not by much but enough to cause a leak if moved in a certain way, which is why I missed it the first time I then corrected this by tightening down that fitting and turned back on the cold water and running the unit while monitoring for leaks none showed and I explained this to the customer and then left. Unit is now operating as designed"

Arrived on site for a DW that wouldnt go into wash. Upon inspection I found that the wash motor would not coming on. I replaced the motor and tested the unit and found that the unit operated as designed no leaks.

Arrived onsite for a washer that seemingly has control panel issues. Upon inspection I found that the panel is functioning properly. Upon further inspection I found that the cold water valve was turned off while the hot water was turned on which can cause the unit to sense that there isnt enough water coming into the unit and it wont start the wash cycle. I contacted this and found that the unit operating and draining in quick wash and draining and spin cycles. I then checked the gearcase actuator and the cam and found them good. Unit operations as designed

Arrived onsite and found unit not defrosting. Determined the cause of the issue to be lost wire connection on heater circuit. Corrected wiring and tested heater. Unit is now operating. Manually defrosted with steamer to repair. Advised customer on repair. All checks good.

Arrived on site for washer not turning on. Upon arrival confirmed issue and found stable power supply. After further inspection I found ACU burnt out but found no other hardware failures. Replaced ACU and tested unit. Found working as designed with no leaks. Call complete

Arrived onsite and used adhesive sealant to improve seal. Advised customer on repair. Unit is now operating as designed.

"Arrived on site. Replaced the evaporator,compressor and drier,vacuumed system down u it kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good."

Arrived onsite for vent hood not powering on. The lights do work. Upon arrival inspected unit. Found motor to harness wire not connected. Secured harness and tested. Unit is now functioning properly. Job complete

"Arrived onsite to install previously diagnosed parts. Upon arrival I replace the leaking gearcase along with the hub, actuator, and cap and tested the unit and found the unit operating as designed no leaks. Job completed."

Arrived onsite for report of wet clothes some of the time. Tested. No error codes and smooth spin operation. Advised customer on off balance detection and the importance of dividing kinds of loads and selecting the appropriate cycle. Advised customer on findings.

"Arrived onsite for a DW that is not washing. Upon inspection I found a motor not running code stored, I ran a diagnostic cycle and found that the wash motor never came on. I replace the it and tested several times and found unit operating as designed no leaks. Job complete"

Arrived on site to repair loose door handle. Found middle handle loose. Tightened handle and verified all working as designed. Repair completed.

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice maker stuck in harvest cycle. Upon further inspection found unit receiving proper power and replaced ice maker. Tested and found no leaks and unit work8ng as designed. Call complete

"Arrived on site for washer not draining. Upon arrival confirmed issue and replaced control, harness, and pump, reassembled and tested u it. Found no leaks and 7nit working as designed. Call complete"

"Arrived on site ,replaced valve . Unit is now dispensing water . No water leaks detected at time of service. Job complete"

Arrived on site for burn mark under range . Floor has been replaced before visit . No damage to range body. All connections leak free . Valve set correctly in burner tube . Proper flame spreading . Could not duplicate and errors with range . Call safety and reported findings . Job complete

"Arrived on site for water leaking. Found water damage to back wall behind refrigerator,found a slit on water line to reservoir,removed damaged line installed fitting ran water dispenser unit no longer leaking. Left damaged line with customer uploaded pictures. ; used 1 2300868 (Fitting) from stock"

Arrived onsite for refrigerator not producing ice. Upon arrival inspected unit. Ran test and found valve is energizing but no water entering unit. Inspected further and found supply line was kinked. Adjusted supply line. Tested unit and unit filled with no issues. Unit is now functioning properly. Job complete

Arrived onsite for dishwasher leaking as soon as it was turned on. Home is new build and dishwasher was moved to garage as to not damage flooring. Inspected unit and found failed motor assembly and drain pump. Replaced both. Builder will need to reinstall. Job complete

Arrived onsite for previously diagnosed parts. Installed burners on range. No gas leaks detected during service.

"Arrived on site to inspect oven/microwave combo unit missing the vent cover and microwave door not closing properly. Upon further inspection, I found the oven vent assembly missing. Customer demonstrated their complaint with the microwave door by gently closing the door and the light staying on inside. I advised the customer that technically speaking, the microwave door should be allowed to slam on its own as the hinges will shut the door for them and will close properly. I demonstrated several times to the customer on how to allow the door to close on its own. I advised that if the microwave door slams and the light continues to remain on inside, then the inner door panel will need to be replaced. Testing the door several times, I never had this issue occur. Microwave door is functioning properly. I installed the vent at the bottom of the oven door. I contacted techline and spoke to Leon and advised of the complaint and my findings. Leon advised to not repair the unit as the microwave door is closing properly and provided SR#7736105008. Unit is operating as designed, job completed."

Arrived on site for washer needing previously diagnosed pressure hose. Upon arrival reconfirmed issue and installed required part. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete

Arrived onsite for dishwasher not dispensing water. Installed new water inlet valve ran the unit and a error came up F7E2. Replaced pump and Motor and re ran diagnostics mode and it completed this time. Unit operating as designed and no water leaks detected during service.

"Arrived on site and inspected dishwasher and found standing water in tub. Customer had garbage disposal replaced one month after dishwasher and installer did not remove knockout on garbage disposal. After removing it dishwasher is working properly. Discussed correct detergent usage wash and dry expectations, job complete."

Arrived on site and replaced door panel and hinge diagnosed my previous technician.Sent several pictures and video to CS & MS. Door is now working properly.

"MEDC465HW0 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the timer, as directed by the MFG tech and prior to plugging the unit into the circuit, I found the same readings as listed in the prior service. Plugging the unit in yielded the same results as well. I removed the pigtail, which tested ok with no shorting, and connected L1 to an adjacent 120VAC receptacle. The unit started and ran the motor as designed, without any breaker tripping (video saved.) Unloading L2 on the four wire 240VAC plug made no difference and the 240 breaker tripped on any settings but off. The issue has been completely isolated to the 240VAC supply circuit being the cause of the breaker tripping. The 240VAC shows correct voltage, but trips immediately with any load and the L2 only operates the heater in this circuit and cannot contribute. Again, the unit did work fine at a recent previous address as well. The customer will contact us after electrical supply issues are resolved and load tested, if there are further issues with the dryer."

"KUIX335HPS00 Arrived to inspect loss of power and ice production issues. I found the loss of power may have been from an incorrectly routed drain line and ensued correct routing after inspection. The circulation pump W11542867 had failed and the internal water level sensor was inoperative, causing a significant overfill of the reservoir, likely contributing to the overflow of the external drain pump, which was ultimately found to operate as designed. I removed and replaced the circulation pump W11542867 and tested. The unit resumed all normal functions and reservoir filling. No leaks observed during service."

"Arrived onsite for a refrigerator thats not powering on. On arrival the customer stated the refrigerator had turned back on by itself. I found both compartments at temp and the ice bucket full. The customer stated the unit had warmed up to room temperature, none of the control selections would respond, and none of the lights were on when this happened. I pulled and visually checked all the control connections the EMI filter connection and the power cord. I found everything good and can find no reason for the failure at this time. I told the customer to monitor it for a couple of weeks without fully loading it up to see if it will continue to work. There were no water leaks present at the time of service. Call complete."

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the main control and tested the unit. All is working as designed. The customer is going to monitor temps and will call if there are any other issues. I did instruct the customer on making sure product isnt pushed past the shelves against the rear wall of the unit because this can cause air flow issues and freezing product. I pointed out the third shelf from the top is made different and it doesnt have a lip to stop product from sliding back like the other shelves do. Call complete.

"Arrived on site for range, inspected unit and work area. Customers complaint was oven door came off. The receiver was not aligned correctly had to adjust it to allow the door to sit in place. Remounted the door and tested unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived for refrigerator, inspected unit and work are in apt#7305. Found temps in freezer to 3? and refrigerator to 42?. Tested the heater and its operating as designed. Evaporator fan is also working properly. Found a gap on the lower panel and allowing cold air to escape had have warm air come into the unit. Used silicone to fill gap. Unit is operating as designed no leaks where observed during service."

"Arrived on site for microwave, inspected unit and work area. Customers complaint was microwave heating to much. Tested unit and unit is operating as designed. Job completed."

"Arrived on site to diagnose refrigerator that was not cooling. Lost cooling in RC, and then freezer got warmer. Examined unit (was unplugged on arrival, but confirmed with homeowner that the freezer had ice building in the FC). Removed the evap cover and found the connector for the defrost heater was unplugged, causing the defrost failure. Reconnected defrost heater and secured with a piece of electric tape. Conformed heater worked via diagnostic. Repair completed."