Near Georgetown, TX 78628
Jonathan
Job Details: 11/11/2020
DRYER WHIRLPOOL WED5830SW0 Arrived on site for dryer not starting. Measured voltage to unit and found L2 not sending voltage. Reset circuit breaker and tested voltage again. After attempting to reset circuit breaker found no voltage to unit. Advised customer that it is a breaker. Call complete.
Near Austin, TX 78752
Scott
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site ,replaced freezer handle . No water leaks detected at time of service. Job complete"
Near Austin, TX 78746
Kevin
Job Details: 11/11/2020
REFRIGERATOR GE ZISB420DRJ "Arrived on site and inspected refrigerator and found icemaker is over producing, observed a cycle and swing arm is not moving. Replaced ice maker and it immediately cycled properly. Customer says temperature in fresh food section is not correct, found it is currently set at 36°, the top shelf where the temperature sensor is located is showing to be 32° on the thermocouple, And shows 32° on the display. the middle deli drawer is reading 38°, fridge is currently running/cooling. No further repair is needed on the refrigerator, job complete"
Near Austin, TX 78744
Leonardo
Job Details: 11/11/2020
MICROWAVE WHIRLPOOL WMHA9019HZ2 Arrived on site to test unit for display not working. Test unit and found display was not showing time or display just lines. Turned power off to unit for 3 minutes turn power back on and display working but still has lines will order new door. Office to reschedule. ; ordrng 1 W11186019 (DOOR )
Near Austin, TX 78725
Matthew
Job Details: 11/11/2020
RANGE AMANA AER6303MFS2 Arrived onsite for burners not working. Tested unit and all burners are working. Customer explained that this is a new unit and what used to take 30 min to cook is now taking 45 minutes. Explained that switching from one unit to another she may experience some variation in cooking. Not all products are the same. She Also mentioned the glass cooktop would not clean easily and that whirlpool was shipping her a cleaner in the mail. Job complete
Near Briarcliff, TX 78669
David
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to diagnose dishwasher not powering on. Checked voltages and found polarities for switch are reversed. Unit comes on when the switch is in the off position. Advised to have an electrician correct the polarity. Unit is powering on when voltage is applied. Call complete.
Near Taylor, TX 76574
Andy
Job Details: 11/11/2020
MICROWAVE KITCHENAID KOCE500EBS09 Arrived on site for oven microwave combo UI issues. Tested and inspected unit and found failed UI. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10916778 (swtch-memb)
Near Seguin, TX 78155
Noah D
Job Details: 11/11/2020
WASHER MAYTAG MVWP575GW0 "Arrived on site to inspect washer for loud agitation, upon inspection found the hub and under the plate caked in cement, cracked off pieces and tightened all screws. All functions returned. Complete"
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2020
RANGE WHIRLPOOL WFE510S0AB0 "Arrived on site to inspect range oven not maintaining temps. Upon further inspection, I found the right side of the bake element burnt out. I removed and replaced the bake element and tested. Unit is operating as designed. I advised the customer that they might hear a squeaking noise while baking due to the element supports moving and rubbing on the bottom panel due to the metal heating up. Job completed."
Near Austin, TX 78737
Leonardo
Job Details: 11/11/2020
VENTHOOD GE ZV750SY4SS Arrived onsite to replace control and ui. Found cover will need to be removed to get to the board. Will need 2 man 2 hour job on it. . ; ordrng 1 2HOUR (2 HOUR ) and 1 2MANJOB (2 MAN JOB )
Near Austin, TX 78753
Scott
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRT312CZJW00
Near Austin, TX 78749
Luis
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL KRSC503EBS01 "Arrived on site for cooling complaint. At time of visit customers thermometers reading -10 and 36. Checked evaporator covers no frost build up,checked freezer temp with meter reading 0° removed evaporator cover,placed fresh food thermistor to correct location on suction line. Ran diagnostics all test passed,changed defrost setting to basic. Advised customer if problem reoccurs control may need to be replaced
Near Bee Cave, TX 78738
Robert
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived on job for complaints of not cleaning. Found both top and bottom spray arm damaged. ; ordrng 1 WPW10317197 (upper spray arm) and 1 WPW10491331 (spray arm)
Near Killeen, TX 76549
Al
Job Details: 11/11/2020
DRYER WHIRLPOOL WED5100HW1 Arrived on site and inspected dryer with CONTACT SERVICE error code.Customer advised he unplugged the unit and unit began operating over the weekend.Will possibly need panel to complete.
Near Lakeway, TX 78734
David
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL ED2KHAXVT01 Arrived on site to install filter housing to resolve water leak. Installed new filter housing and retested. Found no leaks present and installed new filter.
Near Waco, TX 76705
Jonathan
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for a refrigerator that won’t stop making ice. Inspected unit and work area. Customer advised that their arm bar had fallen off the icemaker and when he tried to reattach it, he wasn’t sure if he put it in the right place. Found arm bar was completely bent and not in the original switch position. Removed icemaker assembly and fixed arm bar and reattached to icemaker. Reassembled unit and unit is working as designed. Call complete."
Near Salado, TX 76571
Tyler
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived on site for refrigerator not cooling properly and customer stated that they noticed a lot of frozen ice at the bottom of the unit. Upon further inspection I found that the refrigerator has a pretty big defrost issue due to the main control as well as defrost of us are not working in conjunction with one another. I ended up defrosting all the ice and was able to replace the main control as well as both thermostats and re-tested to verify that the unit was not functioning as designed. Call complete
Near Georgetown, TX 78628
Kayman
Job Details: 11/11/2020
DISHWASHER FRIGIDAIRE FGID2466QF7A Arrived onsite for dishwasher not engaging in cycle or washing and showing a ER code. Upon inspection I found the spray arm assembly had detached from the sump. I re secured the spray arm. I found the UI showing ER indicating a shorted key. so I replaced he switch board and main control. The unit is now working as designed and no leaks were detected during time of service. Job complete.
Near Belton, TX 76513
Tyler
Job Details: 11/11/2020
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for a wall oven that was not shutting off whenever needed to and the customer had to flip off the breaker. Upon arrival I ran a diagnostic check but did not get any specific error codes to appear that indicated any kind of hardware or software failure and then checked for voltage going from the main control to the UI panel was receiving 14dcv from pins p1-4&p1-1 from main control. We will need to return with a new ui panel to make final repair. ; ordrng 1 W11297728 (UI CONTROL PNL)
Near New Braunfels, TX 78130
Andrew
Job Details: 11/11/2020
DRYER WHIRLPOOL WED4815EW1 Arrived on site to test unit for not working. Found bad wheel causing motor not to spin. Replaced wheel and was able to now test unit. Tested unit found bad motor.
Near Georgetown, TX 78626
Tommy
Job Details: 11/11/2020
RANGE WHIRLPOOL RF111PXSQ3 Arrived onsite for range not heating. Upon arrival found unit bake element had cracked. Replaced bake element and tested. Unit tested good. Job Completed.; ordrng 1 CNOTE (OFFICE TO CHARGE CARD ON FILE)
Near Bertram, TX 78605
James
Job Details: 11/11/2020
RANGE KITCHENAID KSGG700EBS1 Arrived on site and found right front burner head melted. Also found incorrect burner caps on front burners.Installed new burner head and tested operation. Unit tests good. Job complete
Near Burnet, TX 78611
James
Job Details: 11/11/2020
WASHER WHIRLPOOL MHW5630HC0 Arrived on site and installed new drain pump. Found washer had also slid on pedestal. Found no mounting screws installed between unit and pedestal. Tested drain pump for proper operation and instructed customer not to use unit until it is secured to pedestal properly due to risk of damage to unit or home. Unit now draining properly. Job complete
Near Austin, TX 78754
Scott
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site ,replaced right hand fresh food door . Door covered . No water leaks detected at time of service. Job complete ."
Near Austin, TX 78703
Richard
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRB322DMBM00 Arrived onsite for the refrigerator water making a loud noise. During testing found that the ice maker water valve was causing the issue. Replaced valve and secured in place and noise is gone. Complete
Near Burnet, TX 78611
James
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL MDB9959SKZ0 Arrived on site and installed new wash motor assembly. Tested operation and found new motor just humms as well. Called tech line and spoke to Ed #7729255704. New wash motor assembly defective. Ordering new wash motor assembly and control. Office to schedule return services ; ordrng 1 W11410063 (CONTROL) and 1 W11416363 (WASH MOTOR)
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/11/2020
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site to replace previously diagnosed parts. Removed old grated and installed new one. Unit working as designed. Call complete.
Near Georgetown, TX 78628
Kayman
Job Details: 11/11/2020
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for wall oven with touch screen not responding. Upon inspection I found the console not responding to touch. I cycled the power at the breaker and I was able to get it into diagnostics using my whole thumb and pressing hard. I found a stored error code for a Control to UI fault. I was not able to connect the unit to WiFi. Unit will need a console and main control for repair. Returning tech help connect to WiFi. Ordering Console (W11296171) main control (W11261167) office to R/S due to part availability. ; ordrng 1 W11261167 (cntrl-elec) and 1 W11296171 (console)
Near Austin, TX 78737
Leonardo
Job Details: 11/11/2020
OVEN GE JTP25S0H6SS Arrived on site to test unit for oven light sparking. Test unit and found wire to light socket had come loose and hitting metal. Secured wire to socket test unit and unit test good job complete.
Near Austin, TX 78739
Richard
Job Details: 11/11/2020
COOKTOP WHIRLPOOL GLS3665RS01 "Arrived onsite for the cooktop not working properly. During testing found that the 2 right side burners just keep clicking after gas is lit. Also the left front burner intermittently clicks after gas is lit. Will need to replace spark module, ignition switches. Ordering parts and office to schedule ; ordrng 1 8190933 (harns-wire) and 4 WP8190913 (swtch-ignr)s and 5 WP8190929 (module-spk)s"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 11/11/2020
REFRIGERATOR MAYTAG MFI2568AES Arrived on site for refrigerator not cooling. Inspected unit and work area. Found unit at ambient temperature. Gained access to compressor and measured amp draw at .5 amps. Found corrosion buildup on discharge tube behind drain pan. Informed customer it is a sealed system failure. Office to reschedule when eta is available. Please allow two hours for the job.; ordrng 1 W10309989 (COMPRESSOR) and 1 W10913906 (ACCESS VALVE) and 1 WP12866903 (DISCHARGE TUBE) and 1 WPW10143759 (DYE DRIER)
Near Elgin, TX 78621
Andy
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDF330PAHB4 Arrived on site for dishwasher not cleaning dishes properly. Tested and inspected unit and found water line going to unit kinked and not allowing enough water in. Unkinked and tested unit and all operations are normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
Near Austin, TX 78759
Luis
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for no cool. Removed evaporator cover,weak to no frost pattern,pierced low side pressure reading in a vacuum diagnosed a leak in the system. Replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec,powered unit on checked low side pressure good,checked frost pattern good."
Near Woodway, TX 76712
Jonathan
Job Details: 11/11/2020
FREEZER WHIRLPOOL WRS555SIHV Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Customer advised that the issue is not that it’s not making ice but that it won’t dispense ice. Tested unit and confirm the customers complaint of the ice dispenser not dispensing ice. Removed ice from ICE BING and checked underneath. Found ice clump covering the auger and ice bin auger as well. Removed ice and tested unit. Unit is working as designedCall complete.
Near Austin, TX 78702
Wesley
Job Details: 11/11/2020
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and found unit operating as designed. No errors. Customer had triggered An off balance. Recalibrated and tested function. All checks good. Advised customer on use and care. ; saved tckt
Near Pflugerville, TX 78660
Cliff
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site to diagnose a refrigerator with a gasket that is not sealing after previous repair. Tested unit and found gasket was not shaped after it was replaced on previous visit. Reshaped gasket and adjusted freezer door rails. Found all is functioning properly at this time. No leaks were found at time of service.
Near Austin, TX 78705
Richard
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRT318FMDM05 Arrived onsite for the refrigerator leaking water. During inspection found that the drain was clogged causing the leak. Removed evaporator cover and removed ice build up and removed clog. Put everything back together and refrigerator is good. Complete
Near Seguin, TX 78155
Noah D
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRFF507HPS01 "Arrived on site to inspect fridge for a cracked door, upon inspection found the the door lower, replaced door and moved over hardware, no problems found. Complete"
Near Austin, TX 78705
Richard
Job Details: 11/11/2020
DISPOSAL WHIRLPOOL GC1000PE4 Arrived onsite for the garage disposal leaking water. During testing found that the leak is coming from the bottom of disposal. Replaced disposal and it tested good. Leak is gone complete
Near Austin, TX 78705
Richard
Job Details: 11/11/2020
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for the washer leaking water. During testing found that the leak is coming from the dispenser. Will need to replace dispenser assembly. Ordering parts and office to schedule ; ordrng 1 W11465532 (DISPENSER )
Near New Braunfels, TX 78132
Noah D
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to inspect fridge for not illuminating cab. Replaced freezer module and all lights returned. No problems found. Complete
Near Kyle, TX 78640
Leonardo
Job Details: 11/11/2020
DISHWASHER FRIGIDAIRE FFID2426TD Arrived on site to test unit for not washing. Test unit and found unit not getting water. Found valve turned off under sink and open water on and test unit and unit working as designed job complete.
Near Austin, TX 78726
Wesley
Job Details: 11/11/2020
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite and found gearcase leaking oil and basket not engaging during spin. Advised customer that gearcase Will be needed.
Near Waco, TX 76710
Jonathan
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived on site for refrigerator still having defrost issues. Inspected unit and work area. Found unit completely frosted all over the evaporator again. Tested unit in test number six and found the defrost bimetal showing open. I called techline and spoke to Adrian SR# 7729254112. He had me run a couple checks from the main control board and found the bimetal closed but the control registering the bimetal open. He advised to replace the main control for repair. Replaced the control and tested unit. Unit is working as designed. Defrosted unit and call complete.
Near Austin, TX 78730
Wesley
Job Details: 11/11/2020
WASHER MAYTAG MHW5630HW0 "Arrived onsite for ongoing lo flo, found off balance and valve failure and pressure failure codes new since yesterday. Advised. Ustomer on smaller loads with towels. Also advised customer to use cleaning product like afresh regularly for a period to clear sudsing issue."
Near Georgetown, TX 78628
Kayman
Job Details: 11/11/2020
DRYER WHIRLPOOL LER4634PQ0 Arrived onsite for dryer that just buzzes and doesn’t start. Upon inspection I found the dryer would buzz and not stay on when start was pressed. I accessed the rear of the unit and removed the blower housing. I found a solid mass of lint build up inside preventing the blower wheel from Turning. After removing all the lint I found that when start was pressed I was able to kick start the blower by spinning with my foot.
Near Georgetown, TX 78626
Tommy
Job Details: 11/11/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived onsite for oven not heating properly. Found sensor needed to be replaced and oven needed to be calibrated. Calibrated oven and replaced sensor and tested. Job Completed.
Near Georgetown, TX 78633
Tommy
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived onsite for dishwasher making loud motor noise. Upon arrival found unit had no error codes ran through diagnostics. I found Sump and motor running loudly and struggling to push through test. Ordering sump and motor. Job Completed.
Near Leander, TX 78641
Kayman
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for icemaker ice melting the refereeing causing a block in the ice bin. Upon inspection I found the ice bin had a solid block of ice. I ran a diagnostics test and all functions passed. I inspected the IM and found the water tray had created a block of ice so the inlet valve would just pour over the block causing the ice the freeze solid. I removed the ice maker and cleared out all the ice. I re installed the IM and noticed the ice chute gasket was badly crooked which might have contributed to the ice block forming . I corrected the gasket. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Near Jarrell, TX 76537
Lou
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect refrigerator dropping ice and noises. Upon further inspection, the customer advised that ice randomly falls from the dispenser and the unit makes knocking noises and the door “fly” open. I found the unit not level. I leveled the unit and tested the ice maker. I could not get the IM to make the noise the customer described. The separator is catching ice cubes and trapping them then as the ice melts, it drops from the dispenser. I am ordering an ice maker and separator and office to schedule return service due to parts being OOS. No water leaks observed during service.; ordrng 1 W11423781 (SEPARATOR ) and 1 WPW10300022 (icemaker)"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDF540PADM3 "Arrived on site to test unit for leak. Found vent gasket not inserted properly causing leak. Replaced vent and gasket, tested unit, unit works good. No leaks detected. Job complete."
Near Jarrell, TX 76537
Lou
Job Details: 11/11/2020
DRYER MAYTAG MED5630HW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the drum being bent and rubbing against the bulkhead and causing metal to metal friction, I removed and replaced the drum and bulkhead and tested. Unit is operating as designed. No lint observed during service, job completed."
Near Austin, TX 78748
Luis
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for water leaking and ice issues. Found clip holding ice maker broken,which caused ice maker to break ice container. Will need ice maker and ice container,NEED DOP PROOF THAT UNIT IS STILL UNDER WARRANTY.; ordrng 1 NEEDD.O.P.TOCOVERREPAIR and 1 WPW10300022 (ICEMAKER) and 1 WPW10558424 (ICE CONTAINER)"
Near Austin, TX 78724
Matthew
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRSC703HBS00 Arrived onsite for refrigerator making loud noise. Upon inspection found thermistor out of range. Evaporator fan was making noise. Replaced thermistor and evaporator fan assembly. Tested unit and unit is functioning properly. Job complete
Near Round Rock, TX 78681
David S
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site for counter top getting ho from the dishwasher. I inspected the unit and work area I found the insulation properly installed. I ran the unit through a diagnostics cycle and found it operating as designed. I spoke to the customer about how the unit operates and proper soap usage. Job complete. No water leaks detected.
Near Austin, TX 78733
Kevin
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL KBSD602ESS01 "Arrived on site and Found all freezer lights are off and the fresh food top left light is off, spoke with tech line and they recommended replacing LED control board. replaced LED control board and four different modules and all lights are now working properly, job complete"
Near Elgin, TX 78621
Andy
Job Details: 11/11/2020
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for dishwasher not draining. Tested and inspected unit and found failed drain pump. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE )
Near San Marcos, TX 78666
Andrew
Job Details: 11/11/2020
RANGE WHIRLPOOL WFE770H0FZ2 "Arrived on site to test unit for long preheat. Found broil connection not connected on left side. Oven sensor ohm 1200 at room temp. Connected broil element. Tested unit to 350, unit tested good. Job complete."
Near Round Rock, TX 78665
Cliff
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDHW01 Arrived on site to diagnose a refrigerator with an ice container freezing over. Tested unit and found water valve seeping in the icemaker fill line causing icemaker to leak. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Near Leander, TX 78641
Paul
Job Details: 11/11/2020
WASHER WHIRLPOOL WTW5105HW0 "Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the drive motor and tested the unit in the diagnostics cycle. The unit completed the cycle but the unit is still making a screeching noise when the motor ramps up in the spin cycle. I found the belt looser than normal and I suspect it could be causing the issue or the problem is in the gear case. Getting both JIC. Ordering W11423758 gear case & W11239857 belt.; ordrng 1 W11239857 (Belt), ordrd 1 W11423758 (Gear case)"
Near Hutto, TX 78634
David S
Job Details: 11/11/2020
DRYER WHIRLPOOL NED4655EW1 Arrived onsite for dryer not drying properly. I inspected the unit and work area. I found the dryer heating and tumbling. I found it had poor air flow. I removed the dry from the vent and found the air flow Improved. The exterior vent is clogged and needs to be cleaned out. Job complete.
Near Austin, TX 78729
Scott
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL ADB1400AGB "Arrived on site for no fill dishwasher . Found washer filling but wash motor not pumping .ran diagnostics 4-3error code . Wash pump didn’t come on . Replaced sump and motor . Ran diagnostics, all checked normal . No water leaks detected at time of service. Job complete."
Near Austin, TX 78731
Kevin
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL KDFM404KPS0 "Saved on site and replaced door gasket, after replacement started dishwasher on a normal cycle and did not find any leaking during operation, job complete"
Near Elgin, TX 78621
Andy
Job Details: 11/11/2020
RANGE WHIRLPOOL WFC310S0EB4 Arrived on site to install previously diagnosed wire harness. Removed failed part and replaced with new. Customer is responsible for new power cord. Gave customer old power cord to use to see what cord is needed and instructed not to use old cord and to have professional install. No other repairs are needed at this time.
Near Leander, TX 78641
Paul
Job Details: 11/11/2020
REFRIGERATOR AMANA SRD25S5E Arrive onsite for a refrigerator not cooling in either compartment. I found all sealed system components working except the evaporator fan. I found the molex connector at the fan wasnt snapped all the way in. I plugged the connector in and the fan motor started working as designed. I defrosted the coil. The unit is working as designed. Call complete.
Near San Marcos, TX 78666
Andrew
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS315SDHZ00 "Arrived on site to test unit for not cooling. Removed evap cover and evap had no frost and was not cold. Compressor was weak with .3 amp draw. Spoke with CS and confirmed a sealed system issue. Needing Comp-W10309988, Evap-WP2188823, Drier-W11179385 and access valves-TJ90SF8404. ; ordrng 1 TJ90SF8404 (ACCESS VALVES) and 1 W10309988 (compressor) and 1 W11179385 (drier-tube) and 1 WP2188823 (evaporator)"
Near Belton, TX 76513
Tyler
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 I’ve done site for refrigerator that was digging into the floor per the customer. Upon arrival the customer was able to pinpoint that the ground wire underneath the front panel kickplate of the fridge was never mounted properly and whatever the unit was installed it was causing the wire to scrape along the floor causing some damaging scratches underneath the freezer door. I was able to rebound and probably connect the ground wire out of the way in order to keep it from rubbing along the floor further and I also had to raise the two front feet on the unit in order to ensure that the doors were leveled and not swinging too far open as the customer stated. At this point the unit is now functioning as designed and I took photos of the damaged areas of the floor. Call complete
Near Spicewood, TX 78669
David
Job Details: 11/11/2020
DRYER MAYTAG MEDX655DW1
Near Round Rock, TX 78681
James
Job Details: 11/11/2020
ICE MACHINE KITCHENAID KUIS18PNZB1 Arrived on site and installed new water line from supply hose to valve. Turned water on and tested for leaks. Found all water connections dry at time of service. Found water getting past o-rings on filter causing water to run out front of filter housing. Applied cooking oil to o-rings and reseated filter. Tested operation and found unit working properly. Job complete
Near Austin, TX 78730
Wesley
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL KUBR204ESB01 Arrived onsite and was able to determine all fans are running without noise. Made adjustments to eliminate possibility of intermittent noise. Advised customer. All checks good.
Near Burnet, TX 78611
James
Job Details: 11/11/2020
DISHWASHER GE GLD4160M15SS "Arrived on site and inspected unit. Found upper and lower racks rusted and falling apart. Unit will need both to repair. Tested motor and drain pump and found to operate properly. Office to,schedule return services due to part availability ; ordrng 1 AUTHO (AUTHO) and 1 WD28X10385 (rack lower roll asm) and 1 WD35X10381 (kit tiered dw upper)"
Near Spicewood, TX 78669
David
Job Details: 11/11/2020
DRYER GE DCSR473ET6WW Arrived on site to diagnose squeaking coming from dryer. Could hear Noise coming from back. Found bearing on rear of drum failed. Replaced bearing and used a small amount of lubrication on bearing and drum slides. All is now working as designed. Call complete.
Near Austin, TX 78746
Luis
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL MFI2570FEZ07 "Arrived on site for residue on floor. Removed compressor cover,found water line to valve not fully inserted to valve in compressor compartment,inserted line fully to valve. Found some residue in fresh food compartment that appears to have leaked through the cracks on liner,customer will clean fresh food compartment."
Near Leander, TX 78641
David S
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF535SMBM Arrived on site for freezer being to cold and the fresh food section being too warm. I inspected the unit and work area. I found the freezer frosting over. I inspected the gasket and tracks I found the tracks misaligned. I realigned the tracks. I also found the freezer switch not working. I found the damper door not operating as designed. I replaced the damper door and found it working as designed. I am ordering the freezer switch to complete the repair. ; ordrng 1 W11396033 (FREEZER SWITCH)
Near Cedar Park, TX 78613
David S
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for fridge not cooling in both sections. I inspected the unit and work area. I inspected the evaporator and found no frost pattern. I put the unit into test 4. I gained access to the compressor and I found it pulling .7 amps and hot to the touch. After test 4 running on the freezer for about 10 minuets I found no frost pattern forming. I could hear the three way valve go into home position. I am ordering a sealed system, compressor, UV dryer, access valve, rc evap and fc evap. The office will reschedule.; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10832994 (COMPRESSOR) and 1 W10913906 (COUPLER) and 1 W11116006 (RC EVAP) and 1 WPW10143759 (UV DRYER) and 1 WPW10608485 (FC EVAP)"
Near Spicewood, TX 78669
David
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived on site to install previously diagnosed parts to resolve freezer air leak and icemaker. Installed both bottom brackets and retested. Door gasket is sealing and holding good. Icemaker is not cycling in test 121. Replaced icemaker and retested. Unit is cycling now and all is working as designed. No water leaks found. Call complete.
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2020
WASHER MAYTAG MVWB835DC4 "Arrived on site to inspect washer lid broken. Upon further inspection, I found the right side hinge area broken on the lid. I removed and replaced the the lid and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Pflugerville, TX 78660
Cliff
Job Details: 11/11/2020
WASHER WHIRLPOOL MVWB765FW1 Arrived on site to diagnose a washer that will not start. Tested unit and found failed control panel.
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2020
DISHWASHER KITCHENAID KUDP02CRBS1 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics and once the water dispensed into the tub, I hit cancel on the control panel and the unit drained the water just fine. I placed it back in diagnostics and continued with testing. When the motor came on, the spray arms failed to operate. I found the unit with very little he tub/sump. I found the inlet valve not opening fully. I am ordering the valve and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service No water leaks observed during service.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 WPW10158389 (valve-inlt)"
Near Leander, TX 78641
Paul
Job Details: 11/11/2020
WASHER LG WT5170HV Arrived onsite for a washer that is still getting an FE error. I tested the unit and found the cold water valve reading above 10 in the diagnostics cycle. When powering the unit off I found the water not shutting off even with power removed. I explained to ms that the valve would need to be replaced and possibly the control. I replaced the valve and tested. The cold valve did shut but I was still getting the ring readings from the control. I replaced the control and tested the unit in a speed wash. The unit filled properly and worked as designed. There were no water leaks present at the time of service. Call complete.
Near Austin, TX 78701
Luis
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site for no ice. Found no water flow to ice maker,removed compressor cover found restriction in line to ice maker,repaired line and cleared obstruction. Ran ice maker through a cycle water filled ice maker"
Near Del Valle, TX 78617
Matthew
Job Details: 11/11/2020
RANGE KITCHENAID KSGG700ESS1 "Arrived onsite to replace previously diagnosed parts. Replaced igniter, burner head and cap. Tested unit and unit is functioning properly. Job complete"
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/11/2020
MICROWAVE WHIRLPOOL MVWP575GW0 "Arrived on site to test unit for making noise. Found when put into spin. Gear case was not engaging. Replaced actuator, tested unit, unit still doing the same. Recommend replacing gearcase and cam. Cam I was sent with had damage. Needing cam,
Near Austin, TX 78723
Matthew
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRFC704FSS02 Arrived onsite to replace previously diagnosed parts. Replaced right refrigerator door seal and evaporator thermistor kit. Tested unit and unit is functioning properly. Job complete
Near Austin, TX 78704
Leonardo
Job Details: 11/11/2020
DISHWASHER KITCHENAID KUDS01FLSS2 Arrived on site to test unit for not starting. Test unit and found unit blinking 7 control board turning element off. Test unit and found bad control board
Near Cedar Park, TX 78613
David S
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site for fridge not cooling. I inspected the unit and work area. I found the fresh food evaporator covered in frost. I found the housing had mounting tabs and the drain pan warped. I found service pointer w11092686f. I am ordering the mounting tabs, motor evap harness, and shims to fix the drain pan. I am also returning other the UI and HV control. I spoke to claims and this falls under the same no cool issue covered under their concession. .; ordrng 1 SHIMS (SHIMS) and 1 W11087438 (RC MOTOR EVAP) and 2 W11456069 (MOUNTING TAB)s"
Near Austin, TX 78734
Robert
Job Details: 11/11/2020
DRYER KENMORE 796.8107331 Arrived on job for complaints of motor running all the time. Found stuck relay on control.
Near Dripping Springs, TX 78620
Andrew
Job Details: 11/11/2020
ICE MACHINE KITCHENAID KUIC15PLTS0 Arrived on site to test unit for not making ice. Found UI not responding to commands. Last visit was able to put into diagnostics and different functions. It’s not responding now. Would like to replace control board and switch assembly. ; ordrng 1 WP2304122 (switch) and 1 WPW10141364 (cntrl-elec)
Near Austin, TX 78758
Scott
Job Details: 11/11/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site ,replaced UI console and main conrtol. Tested unit, unit is responding to commands . Ran diagnostics, no errors and passed keypad test . Unit is heating normally. No lint build up at time of service . Job complete ."
Near Manor, TX 78653
Matthew
Job Details: 11/11/2020
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for burn marks in microwave interior. Upon inspection found burn marks on top cavity and on wave guide cover. Will need to replace wave guide cover. Office to reschedule. ; ordrng 1 W11238817 (WAVE GUIDE COVER )
Near Georgetown, TX 78628
Lou
Job Details: 11/11/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the unit unplugged. The customer advised that the unit RC evaporator was frozen up with a block of ice so they unplugged it to defrost it. Customer also advised that there had been another company service the unit several times due to the same issue and had moved the RC evaporator sensor to several different spots on the evaporator. When I removed the evap cover, I found the thermistor placed on the coil to the left of the cap tube and was blackened. I advised the customer that the thermistor was in the wrong spot and was no good. Also found the damper motor rusted out. I am ordering the damper control and will return with the hv control and RC evap motor/harness. Upon return, I will replace the evap motor/harness, damper, hv control and seal off the drain tube at the back of the unit. Also set some shims at the evap drip pan to level it off. Unit left
Near Georgetown, TX 78626
Tommy
Job Details: 11/11/2020
DRYER WHIRLPOOL WED4985EW0 Arrived onsite for previously diagnosed parts. Installed new parts and tested unit tested good. Job Completed.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived onsite and used module to repair brightness. All checks good, advised customer on repair."
Near Georgetown, TX 78633
Tommy
Job Details: 11/11/2020
OVEN WHIRLPOOL WOS51EC0AS02 Arrived onsite for oven not heating properly. Upon arrival found unit operating as designed. Talked with customer about unit preheat being average temp. And too allow it to run to limit fluctuation. Job Completed.
Near Andice, TX 78628
Kayman
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher not draining. Upon inspection I found the tab inside the disposal had not been punched out for the drain hose.i punched out the tab and tested the unit. The unit is working as designed and no leaks were detected during time of service. Job complete.
Near Hutto, TX 78634
Andy
Job Details: 11/11/2020
REFRIGERATOR WHIRLPOOL WRX986SIHV00 Arrived on site for refrigerator lights not working. Tested and inspected unit and found failed LED control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Jonathan
Job Details: 11/11/2020
DRYER WHIRLPOOL WED9550WW1 Arrived on site for dryer not heating properly. Upon arrival customer stated that the unit was taking several cycles to dry and that the door was not closing properly on the top. Let the customer know the door was having no mechanical failures. Ran heat test on dryer and found heat not cycling properly. Recommended customer to reach out to get vents cleaned.
Near Cedar Park, TX 78613
Paul
Job Details: 11/11/2020
COOKTOP KITCHENAID KCGS556ESS02 "Arrived onsite for a cooktop with a gas leak. I found the left screw in the center orifice holder broken off and the left screw in the RF orifice holder broken off. Both orifice holders will need to be replaced. I found one of the gas lines at the center orifice holder with the brass fitting cross threaded into the orifice holder causing the gas leak when the unit was in use. I was able to remove it and install it correctly so the customer could use the unit until we return. Ordering W10674920 HOLDER-ORF, & 5EA. W10758282 screw. Office to RS.; ordrng 1 W10674920 (HOLDER-ORF) and 5 W10758282 (Screw)s"
Near Austin, TX 78723
Matthew
Job Details: 11/11/2020
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived onsite for dishes not drying. Ran diagnostics and unit had no stored error codes. Ran test cycle and all passed. Issues concerning drying can be assisted by insuring hot water is entering the unit, the consistent use of rinse aid and using the heat dry function. Made recommendations to customer and contacted tech line for additional support."
Near Austin, TX 78702
Wesley
Job Details: 11/11/2020
FREEZER WHIRLPOOL WRF535SWHV02 Arrived onsite and found symptom of clogged drain. Found drain foamed in.