"Arrived on site to test unit WTW4855HW3 for pump running. Upon arrival customer stated drain pump constantly runs unless power is removed. Applied power, drain pump immediately engaged indicating a pressure system fault. Entered diagnostics and found F3E1 (pressure system fault) error code stored. Per S code S153EB, followed TSP W11766193. Both model and serial number fall within the rework. Cleared error code and reset control, cycled power, drain pump still immediately engages. Inspected pressure hose, found no kinks, punctures or restrictions. Valve is not leaking. Pressure switch on the control has failed. Replaced control (W11607637) and applied power, drain pump no longer immediately engages. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to inspect dishwasher not running or cleaning. Upon further inspection, I placed the dishwasher into diagnostics and observed error code F4E3. I verified proper voltage to the motor however the motor was not running due to becoming seized. No model or serial sticker, reached out to claims and got approval for repair. I replaced the motor and sump assembly. I reassembled and tested the dishwasher and the dishwasher is now operating as designed. No water leaks observed during service. W11613479"

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control under s code S153EB and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed.

Refrigerator WRF757SDHZ03. Verified the icemaker was not making ice and the freezer and upper deck LEDs were not working. Ran diagnostics and found an E2 fault code for icemaker lost home position. Removed and replaced icemaker w11658802. Removed and replaced LEDs w11683243 in the freezer and refrigerator. All LED lights came on. Icemaker cycled and filled with water. Refrigerator working as intended. No leaks detected at times of service.

Arrived on site for a dryer WED4815EW1 with no power. It's getting good power at the terminal block. I found the thermal fuse wp3392519 was open so I replaced it. Everything else tested good including the airflow. I tested in high heat and everything is working as designed.

RTW4640YQ1 Arrived on site from previous visit to install parts. I installed the control board calibrated then tested on light wash . Waited for the whole cycle to finish. Product is working as its designed with no water leaks visible from the main water supply

"MFW7020RF0 Arrived on site from previous tech to install parts. I installed the PF baffle, four shocks, and pump calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

"MVWC565FW2 Arrived on site for a washer making nosies. On arrival, I verified the suspension were worn out, which was the only issue. I replaced the suspension calibrated, then tested product is working as its designed with no water leaks."

"Arrived on site for dishwasher not completing cycle. It only finishes in 1 hour wash. Entered diagnostics and found F6e1, f8e1, f6e6, f6e3. Found filter was clogged. Cleared filter and tested. Got fae2. Removed door panel. Confirmed firmed vent is bad, light on panel always stays on so display panel is needed. Also need new water valve. Will reset for Friday am. 162.36 Auth code: 4KWW4E; ordrng 1 W11175771 (Valve) and 1 WPW10469574 (Vent)"

"MH1170XSB1 Arrived on site for a otr microwave having a broken door and making nosies. On arrival, I verified the defective door, and the nosies were normal. I replaced the door then tested product is working as its designed."

Arrived on site for bulb is not operating. Upon arrival. Inspected unit. Found bulb and bulb cover are missing. I test unit and am getting correct voltage at socket. I explained to builder that missing parts and exterior bulb are not a warranty repair. Also he mentioned ventilation if anis not operating correctly . I test fan and is operating correctly . The issue is due to unit installed incorrectly. I explained that . Appliance Express only makes repairs and not installation corrections . Job complete ; ordrng 1 W10240330 (Lamp cover)

"Arrived on site to look at model MHW6630HW3 for customer complaint of unit not draining. Gained access to drain pump filter, found bra pad and other debris in filter, i removed debris, unit tested good."

"Arrived on site for unit making too much ice. Per customer ice bin will be completely full and spill out,powered unit on ran diagnostic pump not sending power to valve indicating failing pump. Installed a new recirculating pump and bin thermistor, ran diagnostic all test passed. W11542867,wpw10511923"

"Arrived on site. Transfered led,switch and harness to new housing,installed new housing tested operation unit working as designed. W11712699"

"Arrived on site for poor washing . Ran diagnostics got 8-2,8-3,9-2,9-1,7-1. Found drain loop too low and found build up in hose . Wash motor not coming on . Ordering sumpmand motor and drain hose . No water leaks detected at time of service. Return set 1/28; ordrng 1 W11551233 (Drain hose) and 1 W11550888 (Lower spray arm)"

"Arrived on site to replace the lower blower and the meat thermometer harness. Both components were removed and replaced, and all wiring connections were inspected and secured. After reassembly, the unit was powered on and tested; however, the unit continued to display the F8E0 error code. Proceeded to replace both control boards and retested the unit. The F8E0 error code persisted, affecting both the upper and lower sections of the unit. Based on continued fault indication, a new blower assembly will be ordered. ; schdld next appmnt for 1/28 WED !"

"Arrived on site to diagnose a range that was not reaching the proper temperature. Placed the unit into diagnostic mode to verify temperature readings at room temperature. The temperature sensor was found to be reading 110?F while the unit was at room temperature, indicating a faulty sensor. Replaced the temperature sensor and tested the unit for proper operation. The range was preheated to 350?F and reached the set temperature correctly. Unit is now operating as designed. Job complete."

"Arrived on site to diagnose washer WETLV27HW3 with issues starting loads. Lid lock would clack repeatedly and not stay locked. I tested and confirmed latch is not reading as locked. Control also became unresponsive. I installed a new latch W11176112, and control W11629601. I tested the unit and heard a pop on the control board, and smelled a burning odor. I swapped the original control back in and ran function checks. Unit started a cycle, but you can hear the buzz of the capacitor not holding enough charge to start the motor. Ordering new capacitor to resolve. Maintenance made aware of findings. Set return for 1/29 ; ordrng 1 W10890624 (Motor) and 1 W11614512 (Capacitor) and 1 W11629601 (Control)"

"Arrived to 11202 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11607637 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

Arrived on site to install previously diagnosed and ordered part. I replaced the valve and also the ice marker due to unusually movement in the bail arm. I reassembled and tested the unit and it is now operating as designed. No water leaks observed during service. W11707764 W11700301

"Arrived on site to inspect oven model WOS51EC0HS20 touch pad not responding and stuck in lock mode. Upon further inspection, I attempted to remedy the problem by power cycling the unit however this was unsuccessful. I replaced console due to an internal issue. I tested the unit and it is now operating as designed. W11600370"

"Arrived on site to inspect washer model WET4027HW2 not finishing cycle. Upon further inspection, I placed the unit into diagnostics and observed error code F7E1. I attempted to run the agitator however it would not run and only make a humming noise. I tested the capacitor and found it to be out of spec. I am ordering the capacitor W11614512. Office to schedule return service. No water leaks observed during service. ; ordrng 1 W11614512 (Capacitor)"

Arrived on site to inspect dishwasher model KDFM404KPS3 door not closing properly. Upon further inspection the customer advised that the problem corrected itself and may have been caused by the rack not fully being engaged with the rear manifold. I checked the condition of the door strike and latch and found them to be without issue. I found that the unit was slightly leaning right. I adjusted the leg to correct this issue. I placed the dishwasher into diagnostics and observed no error codes. The unit is operating as designed. No water leaks observed during service.

"Arrived on site to replace the previously ordered interlock switch holders. Removed the existing switch holders and installed the new components. After reassembly, the unit was tested for proper operation. The door was verified to open and close automatically as designed, and all safety interlock functions operated correctly. Unit tested good. Job complete."

"Arrived on site and installed new insulation, front panel, wire harness, and mounting brackets. All components were properly secured and connections verified. After completing the installation, the unit was powered on and thoroughly tested. The unit is operating within normal specifications. Job completed successfully."

"Arrived on site to diagnose a dryer displaying the F61 error code. Performed diagnostic testing and confirmed a communication failure between the user interface (UI) and the main control board. Further inspection determined that both the control board and the UI were faulty. Replaced the control board and UI with new components and verified all wiring connections. After reassembly, the unit was powered on and tested. The error code was cleared, and the unit is operating properly. Job completed successfully."

"Arrived on site to replace the drain hose and front panel. Removed the existing components and installed new parts, ensuring all connections and fittings were properly secured. After reassembly, the unit was powered on and tested. The unit completed testing with no leaks observed, and the front panel was inspected with no damage noted. The unit is operating properly. Job completed successfully."

"Arrived on site for microwave WMMS3130RS00 with issue of not heating. Upon arrival, test unit and get loud buzzing from magnetron. I replaced magnetron W11495561, diode W11256462, and capacitor WPW10574736. I test unit and is now heating and operating as designed. Job complete"

"Arrived on site to apartment 2309 For washer WTW4850HW3 with issue of drain pump running continuously. Upon arrival, I ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control. I replaced control W11607637. I calibrated unit. I test unit and is now operating as designed. No leaks present. Job complete."

Arrived onsite for washer WTW4955HW3 agitator loose. Inspected and found agitator bolt came loose. Tightened bolt and tested. Unit is now functioning properly. Job complete.

"Arrived on site to apartment 7103 For washer WTW4850HW3 with issue of drain pump running continuously. Upon arrival, I ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control. I replaced control W11607637. I calibrated unit. I test unit and is now operating as designed. No leaks present. Job complete."

"Arrived onsite for refrigerator WRMF3636RZ00 not Dispensing water properly. Tested and found unit Dispensing 2 oz when it says 10oz on display. Without filter in place, unit dispensing accurately. Customer has already replaced 8 filters with no resolution. Called techline for assistance spoke to Steve SR# 22313377. Tech kept referencing water pressure or bad parts. Techline requests pressure reading at refrigerator supply line and if within spec replaced the filter head again with a part from Plainfield. Pressure reading should be 60-80psi. (Absolute Minimum 30 psi) If symptoms persist need to contact tech line. ; ordrng 1 PartsresearchW11706229 (Order Filter head from Plainfield)"

"Arrived onsite for washer WTW4855HW3 drain pump running continuously. Ran diagnostics and found stored error F3E1 pressure system fault, would not reset. Need to replace control board. Replaced board W11607637, calibrated and tested. Unit is now functioning properly. Job complete"

"WED9150WW0 Arrived on site for a dryer, turning off on small loads and hot to the touch. On arrival, I found the dryer powers on but doesn't turn the drum . Further inspection I found the thermal fuse has failed. I replaced the thermal fuse then tested product is working as its designed. I tested the ventilation to clients' homes, and it's in poor condition. I recommended having a professional clean the duct."

"WED9150WW0 Arrived on site for a washer with error code F8 .On arrival, I ran diagnostic and found error F8E1 long fill and failed water valve. I replaced the water valves calibrated then tested product is working as its designed with no water leaks visible from the main water supply."

"Arrived on site to replace previously diagnosed parts, I replaced gearcase, cam, cover, motor, hub, and belt. Ran calibration and diagnostic test cycle. Unit tested good, no leaks after repair. Parts used w10528947, w11026785, wpw10427633, w11239857, w10721967, w11454734"

Arrived on site to repair previously diagnosed issue right front burner infinity switch needs to be replaced. Replaced switch found old switch had burnt out took picture uploaded to SD. Unit is now functioning properly and as designed to job completed

Arrived on site for unit not heating. Upon arrival customer informed me unit is heating just not tumbling. Inspected unit found belt broken ordering new belt office to reschedule ; ordrng 1 341241 (Belt)

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Obtained copy of lease agreement

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Obtained copy of lease agreement

"Arrived on site to apartment 8105 For washer WTW4850HW3 with issue of drain pump running continuously. Upon arrival, I ran diagnostics and get error code F3-E1 pressure system fault. Need to replace control. I replaced control W11607637. I calibrated unit. I test unit and is now operating as designed. No leaks present. Job complete."

KMHC319LSS00 Arrived on site from previous tech to install parts. I installed the control board tested product is working as its designed.

Arrived on site for lower rack rollers broken . Found all wheels on all 4 wheel assembly broken off . Replaced all wheel assembly. No other issues found . Nomwater leaks detected at time of service. Job complete

"Arrived on site , found pulley on moter is loose . Replaced motor . Ran calibration and diagnostics test wash. All checked normal. Double checked and found no signs of oil leaking and all noise stopped after motor replacement. Nomwater leaks detected at time of service. Job complete"

"Arrived on site for fridge leaking . Found fresh food evap tray bowed and allowing water to drain in liner floor . Cleaned up water and ice . Ordering evap tray , will replace extension on return . Also ordering perma gum and silicone . No other leaks detected , no frost build up on either evap. Return set 1/28; ordrng 1 W11457241 (Evap tray) and 1 Evapshims and 1 Pemagum and 1 Whitesilicone"

Arrived on site for fridge not cooling aslo not dispensing water or making ice . Found unit was in demo mode . Took unit out of demo. Ran diagnostics test all checked normal. Unit is also now dispensing water. No leaks detected at time of service. Advised to wait about 24-48 hours . Job complete

Arrived on site for dead ice machine. Found outlet has hot ground wire . Plugged unit into a good outlet . Ran diagnostics and pump is making alot of noise . Replaced pump . Reran diagnostics all checking normal. Advised customer to have outlet looked at bye professional electrican. Left unit unplugged. No water leaks detected at time of service. Job complete

"Arrived on site to replace previously diagnosed parts. Upon arrival opened transformer packaging and found neutral wire to the transformer has been damaged and disconnected. Documented in SD. Will need to order a new transformer. Ordering part, no parts installed, rescheduled for 01/28 PM.; ordrng 1 W11545871 (Transformer)"

"Arrived on site , replaced drawer assembly. Tested unit all checking normal. Nonwater leaks detected at time of service. Job complete"

"Arrived on site to test unit WED5010LW1 for no power. Upon arrival customer stated cycle would not start. Verified condition and found display and interior light not illuminating. Tested terminal block and found no incoming voltage. Inspected breaker and found it tripped. Reset breaker and retested unit; power and all functions returned. Ran a cycle for 10 minutes with no interruptions. Unit is now running as designed, no parts installed, job complete."

"Arrived on site to test unit WFW5720RR0 for error codes. Upon arrival customer stated unit flashes error codes and will not start a cycle. Entered service mode and found F7E2 (MCU failure) and F7E9 (locked rotor) error codes stored. Cleared codes and commanded high spin; basket lurched back and forth but failed to reach a full rotation. Manually rotated basket and confirmed no mechanical resistance present. Determined control failure was causing locked rotor condition. Replaced control (W11747036) and tested unit; basket now spins properly. Ran diagnostic and quick wash cycles, all components engaged correctly and unit progressed through cycle as designed. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit KDTE204KPS0 for control buttons not functioning. Upon arrival customer stated only the start and drain buttons respond to input. Verified condition and confirmed all other keys were unresponsive. Split door and found vent foam gasket not sealing properly allowing steam intrusion into the console area. Evidence of corrosion present on the console. Replaced vent (W11649995) and console (W11460947). Verified vent gasket is now sealing correctly. Reassembled unit and tested operation; all buttons now respond to inputs. Ran a test cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site. Replaced left side roller assembly, pulled unit out,removed cover found gaps between extension and cabinet added sealer around gaps. W11769880,212643"

"WTW4855HW3: Verified pressure switch fault and drain pump continuously running. Removed and replaced control board w11607637, then recalibrated unit. Washing machine was in the shop with no place to hook up water for auto test. Washing machine is working as intended. NO WATER LEAKS OBSERVED DURING SERVICE."

"Washer WTW4955HW3: Verified drain pump running continuously and pressure fault. Removed and replaced control board w11608056 Recalibrated unit and ran auto test. Tested wash cycle: filled, agitated, drained, and spun. Washer working as intended in diagnostic mode at time of service. NO WATER LEAKS OBSERVED DURING SERVICE."

"Arrived on site to test unit for no ice production, tested unit found broken bins and bottom coupler, will need to replace bin and ice chute to fix issue, ordering parts office to reschedule ; ordrng 1 W11573761 (Ice chute) and 1 W11759677 (Ice bin)"

"Arrived onsite WTW4850HW3 and found unit operating with failed control continuous drain failure f3e1 error. Repaired by replacing the control W11607637, tested and calibrated unit. Now operating as designed, no leaks"

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Obtained copy of lease agreement

Arrived on site for drain pump constantly running. Ran diagnostics found stored error F3 E1 pressure system failure. Replaced control and calibrated and tested. Unit is now functioning properly and as designed to. No leaks present at this time job completed. Obtained copy of lease agreement

"Arrived on site. Removed the frozen fill tube,icemaker and ui,installed a new fill tube,icemaker and ui. Ran diagnostic icemaker passed harvest ran fill test passed. Autho: JSIWX9DPL1. Used w11763849,w11515313,w11646196"

"Arrived on site. Replaced the water pan,recirculating pump,internal drain pump and bin thermistor, ran diagnostic all test passed. Wpw10511923,w11542867,w11542868,w11614101"

"Arrived on site for refrigerator WRSF5536RZ making a vibrating noise. Found when pressing different areas outside refrigerator, noise comes and goes. Used stethoscope to pinpoint noise. Found coming from condenser tubing rubbing bottom base of refrigerator. I added 2 noise pads W11113654. Unit is operating as designed. Job complete"

Arrived on site for unit heating element not working . Upon arrival inspected unit found no stored error codes at this time. Ran diagnostics used amp clamp to test heater confirmed heating element is working. Customer complaint is water needs at the very top explained to customer thats normal and there is nothing wrong with the unit customer understanding. Unit is now functioning properly and as designed to. No leaks present at this time job completed

Arrived onsite for WTW4850HW3 with continuous drain failure f3e1 error. Verified. Replaced control W11607637 to repair. Tested and calibrated. Unit is now operating as designed. No leaks

"Arrived onsite Wtw4816fw3 and found unit operating with failed control f3e1 continuous drain failure. Verified failure. Replaced control W11603810, calibrated and tested. Unit is now operating as designed. No leaks."

Arrived on site for dishwasher leaking. Customer said it was leaking from side. Found fill hose from valve has a hole. Replaced water valve. Ran automatic test cycle while unit was out of cabinet. Found another leak from the sump. Replaced sump assembly. Ran test mode again. All pass. No leaks. Call complete.

"Arrived onsite and found unit operating with failed control drive capacitance WFW6720RW0. Repaired by replacing the control, W11747037 ran spin test and observed corrected function over the same testing last visit. Advised customer on repair and normal spin function experience. No leaks"

"Arrived on site for damage to door. Found glas is good but handle was broken, side panels also needed. Glass insisting in top of range. It is good. Ordering parts needed. Office will call to schedule. ; ordrng 1 W11449263 (Handle) and 1 W10761018 (Door trim) and 1 W10761014 (Door trim)"

Arrived on site for door damaged. Found the handle is broken and not holding the glass in place. Glass in good condition. Ordering handle. Office will call to schedule. ; ordrng 1 W11449263 (Handle)

"Areived onsite WETLV27HW3 for loud motor that would overheat half way through the cycle. Replaced motor w11094983 and wheel WPW10349492, unit is now operating as designed. Advised customer on repair."

Arrived onsite for wire routing concern on new door install. Adjusted route to suit new design. Replacement door not needed. Advised customer on repair. Ice has been restored. No leaks

Arrived onsite WRMF3636RZ00 for no ice production and found a single cube had lodged and was keeping the fill level arm stuck up preventing production. Removed obstruction. Unit is now set up to produce properly. No parts. No leaks

"Arrived on site for drain pump running all the time. Confirmed drain starts once plugged in. Found F3e1, f1e1. Verified model and serial. Wiring is good. Pressure hose is clear. Replaced main control. Recalibrated and verified operation. Call complete"

Arrived on site for a washer NTW4516FW4 only draining. I verified the model and serial number. I replaced the control w11603811 and ran a calibration cycle. Also ran a full factory cycle without any issues. No leaks detected while on site.

"WTW4855HW3: Verified drain pump running continuously and pressure switch fault. Removed and replaced control board w11607637. Recalibrated washer and ran auto test: washer filled, agitated, drained, and spun. Unit is working as intended. No leaks at times of service."

"Arrived on site for washer WFW6620HC3 with long fill error. Verified error and inspected valves. Found some buildup, though customer noted it was worse before she cleaned filters prior to appointment. Replaced cold and hot valves w11688994 and w11688995. No visible kinks in pressure hose. Ran full factory cycle without issues. No leaks detected while on site."

Arrived on site for a dryer MED6230HC2 with a torn baffle. I verified that the baffle was torn on the inside of the drum but was still stuck to the outside. I installed a new seal 280114 and tested it. Unit is making a rubbing sound possibly due to a imperfection on the drum. I'm ordering the W10545923 drum for the return visit. Office will need to reschedule ; ordrng 1 W10545923 (Drum)

"Arrived on site for a refrigerator KRFC704FPS04 not cooling. Customer said she had another tech out that said there was very little frost pattern on the evaporator. When I inspected it there wasn't any frost pattern at all. Fc was at 40 degrees and rc was 60 degrees. Both fans are working. I'm ordering a W11291123 evaporator, W11099748 evaporator, W11548259 condenser, W11592010 compressor, oil free gauges, W11109499 non dye drier, w11506635 service port, 2 hour sstech and lokring for the return visit. Office will need to reschedule. No leaks detected while on site. ; ordrng 1 W11291123 (Evap) and 1 W11099748 (Evaporator) and 1 W11548259 (Condenser) and 1 W11592010 (Compressor) and 1 Oilfreegauges (Oil free gauges) and 1 W11109499 (Non dye drier) and 1 W11506635 (Service port) and 1 2hrsstech (2hour sstech) and 1 Lokring (Captube)"

Arrived on site for a range WFES3030RS0 with no power. I found the breaker was tripped. I heated the oven to 500 degrees on bake without the ground disconnected without any issues. I advised the customer to use the oven at least once a week for the best performance. I reheated to 350 after I reconnected the ground with no issues.

"Arrived on site to replace previously diagnosed compressor, pre cooler, access valve and dye drier, replaced parts vacuumed system down fir 30 minutes, vacuum held good, charged system with 5.5oz of R134a, evaporator developed a good frost pattern, unit is now running as designed no leaks detected job complete installed W10233960, W11678305, W11506636, WPW10143759"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11607637"

"Arrived on site to test unit for not working properly, tested unit found failed control, will need to replace control to fix issue, ordering part office to reschedule ; ordrng 1 W11603811 (Control)"

"Arrived on site to test unit for not draining and dryer not turning off, tested unit found unit has proper power but control board is shorted and timer gets stuck and stays on for hours, connected jumper to the drain pump and removed all water from unit, will need to replace timer and control to fix unit, ordering control rescheduled for 1/30; ordrng 1 W11629601 (Control)"

"Arrived on site to test unit for not working properly, tested unit found drain pump not turning off, inspected pressure hose and found no issues, replaced control and tested unit is now running as designed no leaks detected job complete installed W11607637"

"Arrived on site to test unit for not working properly, tested unit found failed control, will need to replace control to fix issue, ordering part office to reschedule ; ordrng 1 W11603811 (Control)"

"Arrived on site to replace previously diagnosed UI and FC motor, replaced and tested unit is now running as designed no leaks detected job complete installed W11452196, W11092503"

"WTW4855HW3: Verified drain pump running continuously and pressure switch fault. Removed and replaced control board w11607637. Recalibrated washer and ran auto test: washer filled, agitated, drained, and spun. Unit is working as intended. No leaks at times of service."

"Arrived on site for a washing machine model WTW6150PW0 that is not filling with enough water. The customer advised that he has already tried running deep water.Wash on bulky, and it's still does not provide enough water for the clothes to get clean. The customer stated that some of the clothes inside of the washer never get cleaned because they stay on top of the water. Inspected unit and work area. I ran the unit through diagnostics and found no stored error codes. I ran the unit through an auto test, and the unit ran as designed. The tenant requested that we sit there with a load on bulky deep water wash with clothes in it. I ran through a cycle where the customer used several towels, two robes, a sweatshirt, and a few work clothes. I watched the machine.Fill up the water below the clothing line before agitation, i found that during agitation, it decided to fill with more water and filled above the clothing line before going into the wash cycle. I did advise the customer that this machine uses the motor during the initial spin and agitation to determine water level based on how hard the motor is working to spin and agitate those clothes. I advised the customer that this is normal operation in an effort to be more water conscious. The customer stated that without the tub being filled with water, they were unconvinced that this machine actually washes very well. I called the Whirlpool tech line and spoke to Derrick SR# 22310030. He advised that based on all known information, the unit is working and operating as designed. He advised me to make no repair at this time. Call complete. No parts were installed, and no leaks were present during service."

Arrived on-site for a washing machine model WFW560CHW4 that is leaking. Inspected unit and work area. The maintenance guy I spoke to advised that there was an issue with water leaking from the drain hose. He advised that he fixed that issue.But the customer complained that they still had water leaking the next time they used. It. He stated that the customer explained that it was coming from the dispenser drawer and was spraying and splashing out. I checked the bellow and found no damage done to the bellow. I ran the unit through diagnostics and found no stored error codes. I ran the unit it through an auto test and the unit ran as designed without leaking. I tested all valves in manual diagnostics and could not get the machine to leak. I ran a quick wash with a blanket and some clothes the tenant had and we ran the unit through a complete quick wash. I found no leaks present. The only time I had water leaking was when I was pulling out the drawer to watch the spray pattern and the water splashed against the dispenser drawer and dribbled some water out the front of the dispenser. I cleaned up the water and tested the unit again in a quick wash only to fill the machine and could not get the machine to leak again. I advised the maintenance supervisor that the most likely issue is that the drawer wasn't completely closed. The unit it is working and operating as designed. Call complete. No parts were installed and no leaks were present during service.

"Arrived on site to install previously diagnosed parts on an electric wall oven model WOS51EC0AS02. Inspected unit and work area. I found the inner door was not the issue and was the latch assembly the first technician diagnosed. I found the latch stuck in the locked position, and the locking arm was able to move in and out and right to left. I found the arm was not attached to the motor assembly. I replaced the latch assembly W10883049 and found the door opening and closing as designed. I went to replace the UI and found the user interface sent was the wrong color (black) and not stainless. I tested the unit and found the unit it working ajd operating as designed. I asked the customer about the issue, and he advised the previous technician that the issue with 'feature not available' would be with the user interface, and that's why he ordered it. I did explain that the issue could have been caused by the latch assembly because the switches weren't being engaged at the same time. I advised that could cause the machine to freeze out and think the machine was still engaged in a cycle. I spoke to GC and was advised that I was correct and that the unit probably did not need a new user interface. He advised me to have the customer keep an eye on the unit and to call back if further issues persisted. Call complete."

Arrived onsite for unit not getting water. I foundnthe valve broken it hums but no water due to the solenoid breaking off. When replacing the new valve it stripped and will no longer be able to connect. Ordering W11434044 VALVE INLT rs for wed 01-28-26.; ordrng 1 W11434044 (Vlv)

Arrived onsite for filter stuck and not water. I found the filter was stuck and customer couldn't get it out. I removed the filter and ensured no damage was done to the housing. Housing is good and I installed customers new filter and unit now operates as designed. No leaks and advised on use and care. Call complete.

"Arrived onsite for washer making squealing noise. Upon arrival customer showed a video and it was when the washer was agitating back and forth, customer was hearing the motor energize and I explained to customer that is normal operation and it can get louder depending on load size. No issues with unit and it is operating as designed. Call complete. No leaks."

Arrived onsite for icemaker not working still. Customer informed me the door now doesn't shut correctly. I did confirm the door will not close all the way and found the issue to be the bin at the bottom not seated correctly and hanging on the bottom. Corrected the bin and slides checked good and door now seals properly. I found temps to be dropping quick and defrost heater does work. Advised customer to let the unit cooldown due to the door being opened for a period of time and the unit should now be making ice. No leaks. Call complete. No parts.

"Arrived on site to inspect freezer JBZFL30IGX10 ice maker not working. Upon further inspection, I found bagged ice in the bin and removed the drawer to gain access to the ice maker. Tested it and it failed to harvest. I removed and replaced the ice maker and retested and it is operating as designed. Tested the fill tube heater and fill tube and both are good. Unit is operating as designed and no water leaks observed during service. I advised the customer that the bin will typically be full in approximately 72 hours. Job completed"

Arrived on site for ic3 machine not making ice. On arrival confirmed issue and found unitnot allowing water to pass through filter. I tried a spare filter customer provided but found the same results. W11266112 housing is failing. Im ordering housing and valve and rescheduled customer for 1.30.25; ordrng 1 W11266112 (Housing)

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the ice chute gasket seal and tested. The unit is operating as designed and no water leaks observed during service, job completed. WPW10287601"

"Arrived on site to inspect refrigerator WRFF3136SW00 ics maker not working. Upon further inspection, I found the ice bin empty and the ice maker was turned off at the side UI control. I turned the ice maker back on and tested it in diagnostics. I found the ice maker harvested and filled with water. At the customers request, I locked the UI so the customer doesn't accidentally touch the control and change something. The unit is operating as designed and no water leaks observed during service, job completed. No parts installed."

"Arrived on site for range, not allowing oven to heat in front right burner.Not working properly. On arrival, confirmed failure and after further inspection.I found the igniters to the oven both broil and bake weren't even connected and the front right burner needed to be replaced. I replaced w 11344539 and reconnected igniters, and tested the entire range and found it working as designed.Call complete with no leaks"

"Arrived on site for wall oven, not turning on. On arrival confirmed issue and found the control board w 10757354 getting power.But not working at all. I replaced board and found oven working as designed call complete"