We serviced a
GE REFRIGERATOR
Model CYE22TP2MCS1
Near Belton, TX 76513
David Z
Job Details: 04/25/2023
Arrived on site and installed new air tower and evap cover to resolve noise present. Verified fans working as designed. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Leander, TX 78641
Lou
Job Details: 04/25/2023
"Arrived on site to inspect refrigerator fresh foods section no cool. Upon further inspection,I tested temps in the FC=8 degrees and RC=57 degrees. I placed the unit in diagnostics and tested the fans and found the FC fan not operating. I checked the thermistors and found the FC evap thermistor open and there is a ball of ice on the cap tube. ordrng 1 WPW10290745 (Evap harness) and 1 W11024089 (Evap fan motor) and 1 WP67003924 (Thermistor cover)"
We serviced a
JENN-AIR RANGE
Model JGRP548WP00
Near New Braunfels, TX 78132
Andrew
Job Details: 04/25/2023
"Arrived on site to test unit for error f2e1(stuck UI button). Also found cooling fan making vibration sound. Recommend replacing left blower, control and UI. ordrng 1 WPW10464534 (UI) and 1 WPW10245511 (Blower)"
We serviced a
JENN-AIR DOWNDRAFT
Model JDS9860AAP
Near Austin, TX 78745
Leonardo
Job Details: 04/25/2023
Arrived on site to test unit for both back burner not igniting. Found and igniters replaced igniter test unit and found left side working now but right side still not coming on found bad terminal wire. ordrng 1 WP74005890 (Terminal wire)
We serviced a
GE RANGE
Model JGB250DET2WW
Near Austin, TX 78745
Leonardo
Job Details: 04/25/2023
Arrived on site to test unit for left side not igniting. Will need to replace spark module. Will order new module; ordrng 1 WB13K10054 (Igniter module)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Waco, TX 76710
Jonathan M
Job Details: 04/25/2023
"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Did confirm the customers complaint and ran the unit to an auto test. Found the unit Woodfill, and when it came to agitation, the control turned itself off. Drained out the water and diagnostics due to the unit not clearing out the water when power was restored to the control. Check voltage to the unit when I ran the unit through manual agitation. Did not find the voltage drop below 119 V when the control will turn itself off. Ran an extension cord to another outlet on another breaker. Still had the same issue on the other outlet. I called whirlpool techline and Spoke to Steve SR# 7736079035. He had me run several checks and resistance checks, and advised that he still was unsure about the power supply to the unit due to the control turning itself off. He was the only other issue could be a lower harness issue, but did advise he was unsure whether or not that would work. Did go over that with the customer and the customer advised they would prefer to replace the wire harness as a last ditch effort.; ordrng 1 W11233718 (Lower harness)"
We serviced a
GE WASHER
Model GTW485ASJ1WS
Near Pflugerville, TX 78660
Paul
Job Details: 04/25/2023
Arrived onsite for a washer that will not lock and makes a bad noise when spinning and agitating. The customer stated it started the noise and she turned the machine off at the breaker but when turning it back on it started running on its own. I determined it was the drain pump that came on because the tub still had water in it. I tested the unit and duplicated the grinding sound finding the motor pulley stripped. I found the door lock working properly. The motor pulley needs to be replaced and the leveling feet need to be lowered all the way when we return. ordrng 1 WH03X32217 (1/2 HP MOTOR PULLEY & NUT)
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS
Near Andice, TX 78628
Maurice R
Job Details: 04/24/2023
Arrived onsite for unit missing bracket to install. On inspection looking for the bracket that holds the chimney up by the ceiling on a vent hood. ; ordrng 1 Bracketforchimney (The bracket they put by the ceiling to attach the chimney for the vent hood.)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Andice, TX 78628
Lou
Job Details: 04/24/2023
"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised the unit makes a loud groaning noise during the wash cycle. I placed the unit in diagnostics showing no error code and tested. The unit completed testing as designed. Ran another test and I could hear a faint groan noise. I am ordering the sump/motor assembly and scheduled return service for 04/28/23. Returning tech will need to use their floor protector when pulling the unit out as glass tile floor will scratch. No water leaks observed during service.; ordrng 1 W11460945 (Sump/motor assembly)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78744
Leonardo
Job Details: 04/24/2023
Arrived on site to test unit for unit leaking. Test unit and found broken tub. Will need to order new tub office to reschedule ; ordrng 1 W11513977 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Del Valle, TX 78617
Scott
Job Details: 04/24/2023
"Arrived on site for ice maker not making ice . Ran harvest and IM is hanging up . Replaced icemaker ,re ran harvest . All checked normal. Also found the teeth on ice bin broken off . Ordering bin . Call to set return ; ordrng 1 W11251049 (Ice bin)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Pflugerville, TX 78660
Kimo
Job Details: 04/24/2023
"Arrived onsite for a refrigerator that is not dispensing ice. Upon inspection I found that the ice dispenser was not copper. The auger motor did not turn on when I pushed. I made sure that the control was not locked. Turn off ordered auger motor solenoid. Ice door. Coupler, bracket. Office to reschedule ; ordrng 1 W11671282 (MOTOR) and 1 WPW10169511 (COUPLING) and 1 W11307588 (BRACKET) and 1 WP2152713 (SOLENOID) and 1 W11423787 (DOOR-ICE)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Copperas Cove, TX 76522
Tyler
Job Details: 04/24/2023
Arrived on site for refrigerator needing previously diagnosed isolation valve. Upon arrival customer stated unit wasnt cooling. Confirmed both compartments at room temp. Found compressor shutting on and off continuously. Found equalized psi at 60. Found running pressure would immediately jump to 0/100 under 2 seconds. Found compressor locking up. Will need office to reschedule once availability of parts is known.; ordrng 1 W11592009 (Compressor) and 1 W10843121 (Non uv drier) and 1 Oilllessgauges (Oillesss gauges) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL OVEN
Model WFE550S0LV2
Near Niederwald, TX 78640
Leonardo
Job Details: 04/24/2023
Arrived on site to test unit for oven giving error code. Found control erro. Ordering new board office to reschedule ; ordrng 1 W11548749 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Joe Z
Job Details: 04/24/2023
Arrived on site for cycle not operating properly. Upon arrival ran diagnostics and got error code F2-E1. Everytime testing agitation or spin control will just power off. Need to replace control. Ordering control. Offer to reschedule ; ordrng 1 W11607637 (Control)
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Austin, TX 78747
Scott
Job Details: 04/24/2023
"Arrived on site for oil on floor . Found oil leaking on all parts underneath. Customer also mentioned latch issues sometimes. Ordering control, latch ,gearcase . Set return 4/28. ; ordrng 1 W11502823 (Control) and 1 WPW10482836 (Latch) and 1 WPW10276397 (Pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78665
Vincent
Job Details: 04/24/2023
"Arrived on site for dishwasher, inspected unit and work area. Customer explained it starts to leak around 40 min into the cycle. Used the clear door to see if the spray arms where moving and found the lower spray arm cracked from one section and allowing more water to come out. Replaced both spray arms and re-tested. Unit looks to be working as designed. No leaks where observed during service. Job is completed. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM03
Near Johnson City, TX 78636
Andrew
Job Details: 04/24/2023
Arrived on site to test unit for low cool. Found internal temp was 60 degrees. Accessed evap and found frost ball around cal tube and suction tube. Customer stated unit worked good for a few weeks. Recommend sealed system replacement as potential restriction with in system. Needing 2 hrs and SS tech on return visit. Unit is r134a. Office to reschedule. ; ordrng 1 W11507067 (Evap) and 1 W11125124 (Compressor) and 1 WPW10143759 (UV) and 1 W10913906 (Access)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Georgetown, TX 78626
Lou
Job Details: 04/24/2023
"Arrived on site to inspect range cooktop burner(s) not functioning properly. Upon further, the customer advised that the front right burner doesnt ignite properly. I tested all burners and found all but the front right operating as designed. I found the ignitor is arcing downward and sometimes all over the place and not straight up as the others do. I attempted to adjust the burner head, cap and ignitor and nothing seemed to correct it. I am ordering the front right burner head and scheduled return service for 05/01/23. No gas leaks detected during service.; ordrng 1 W11485872 (Front right orifice holder)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Wesley
Job Details: 04/24/2023
Arrived onsite and found unit power cycling board when motor activated for spin or agitation. Replaced capacitor. Unit is still shorting and overloading the control. Ordering control based on unit case history for this problem. ; ordrng 1 W11607637 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Kimo
Job Details: 04/24/2023
Arrived onsite for a refrigerator with a door that will not seal properly. Upon arrival I attempted to replace the gasket but torn it. I reinstalled the old one the and secured it the best I could and ordered and new door office to reschedule ; ordrng 1 LW10648584 (DOR-FIP) and 1 W10249195 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near McGregor, TX 76657
Tyler
Job Details: 04/24/2023
Arrived on site for refrigerator making intermittent humming vibration. Upon arrival confirmed issue and found no failures in fc/rc areas. Found drier as well as condenser coils making contact with different areas in of compartment. Used sound pads and adjusted lines. Found noise no longer present. Call complete ; ordrng 2 W11113654 (Pads(truck stock))s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 04/24/2023
"Arrived on site for IM not working. On inspection found the thermistor is open on the old unit. I installed the new ice maker and the thermistor was open on it to. I took a look at the wires on the fc door and they were good, I then used the test button on the IM and it ran though a harvest, home position and a fill test and it all worked. I could not use the units self test to do any of the test (harvest,fill etc) on the old or new IM. Going to order a control board and another IM; ordrng 1 W11546935 (IM) and 1 W11558182 (Cntl brd)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Maurice R
Job Details: 04/24/2023
Arrived onsite for oven door handle and glass not working. On inspection found the Handel was minor a screw and the front glass had slipped down a 1/2 inch in there is a gap on top now. Ordering a new front glass.; ordrng 1 W11176456 (Front glass) and 1 W11178521 (Name plate)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78731
Wesley
Job Details: 04/24/2023
Arrived onsite and determined the motor to dispense ice not actuating. Replaced motor. Symptom unchanged. Ordering controls to repair. Advised customer on findings. All else checks good. ; ordrng 1 WPW10200659 (Control) and 1 WP2318054 (Control)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78737
Kevin
Job Details: 04/24/2023
"Arrived on site and inspected dryer and found it is not heating, disassembled dryer and found heating element has failed. Prescreen heating element is incorrect, Correct one will need to be ordered.; ordrng 1 WP3387747 (Heating element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Waco, TX 76705
Jonathan M
Job Details: 04/24/2023
"Arrived on site for a refrigerator that is leaking water into the refrigerator section. Inspected unit and work area. Customer advised that the unit seems to be leaking water from around the door seal between the ice door and the icebox heater facia. Did confirm the customers complaint And found the gaskets for the ice door not sealing properly. Tested the ice box heater, facia, and found no heat coming from the facia in use. Ordering the icebox heater facia and ice door and the office will need to contact customer about return date due to limited parts availability. ; ordrng 1 W11399564 (Ice door) and 1 W11645701 (Heater fascia)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Kyle, TX 78640
Andrey
Job Details: 04/24/2023
"Arrived onsite to replace broken glass, customer stated that she spoke to whirlpool and she was assured that the entire door will be replaced do to glass was replaced previously and it broke again, spoke to office and was authorized to order all parts necessary to assemble a new door, ordering hinges,top and bottom cover, outer glass and inner glass, door handle brackets, screws and handle, badge and left and right support towers, office to reschedule ; ordrng 1 W10894054 (Door handle) and 1 W11178521 (Name plate) and 2 W11240518 (Hinges)s and 2 W11428245 (Door handle screws)s and 2 W11389703 (Cross supports)s and 1 W11105139 (Top trim) and 1 W11209792 (Left door support) and 1 W11232008 (Right door support) and 2 W11104748 (Inner door seal)s and 1 WPW10535767 (Inner glass) and 4 W10837731 (Bracket screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM05
Near Kingsland, TX 78639
Gerry C
Job Details: 04/24/2023
"WSR57R18DM05 Arrived to inspect cooling issue. The customer said the unit operated within their expectations since installation, but within the last few weeks the issue of being too warm (50s) had started. Mid-chamber, the unit was at 50?F. Exposing the evaporator, I found the low side return appeared to be oily at the joint and will required a evaporator, compressor, dye drier and service port. Unit is R600a and full copper. No water connections to unit. Please allow two hours for sealed system service and evaporator will be required.; ordrng 1 W11578209 (Compressor) and 1 W11572047 (Evaporator) and 1 WPW10143759 (Dye drier) and 1 W10913906 (Service Port) and 1 R600a (All copper tubing) and 1 2HoursSealedSystem (Sealed system service)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near San Marcos, TX 78666
Andrey
Job Details: 04/24/2023
"Arrived on site to test unit for ice maker issues, tested unit found auger motor starts but slowly looses power sounds like a power drain, unit is still making ice, but looks like its starting to melt, inspected deli UI and found no moisture but has sighs of corrosion, inspected RC evaporator and found it completely frozen over, will need to replace UI, main control board, HV control, LED control, Deli UI, RC evaporator motor harness, drain pan, deli drawer harness, auger motor, damper is completely frozen over and will need to be inspected for proper function when unit is defrosted, advised customer to defrost unit 48 hours before next visit, office to reschedule ; ordrng 1 WPW10624574 (Hv control) and 1 W10804160 (LED control) and 1 WPW10675033 (Main control) and 1 W11087438 (RC evaporator fan / harness) and 1 W11457241 (RC Drain pan) and 1 W11249952 (FC motor) and 1 WPW10769076 (Deli UI) and 1 W11330971 (UI) and 1 W10822606 (Dispenser motor) and 1 WPW10248595 (Damper control) and 1 W11170612 (Deli harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near San Marcos, TX 78666
Andrey
Job Details: 04/24/2023
"Arrived onsite to test unit for condensation on FC door, tested unit found no issues with brackets or slides, noticed that gasket had a small amount of condensation do to a small gap on top corner, added a s all strip of perma gum, gasket is now sealing as designed, no leaks detected job complete"
We serviced a
GE DISHWASHER
Model GDT655SMJ2ES
Near Austin, TX 78702
Leonardo
Job Details: 04/24/2023
Arrived on site to test unit for no power. Test unit and check control plugg unit back in and unit working at this time job complete
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Manor, TX 78653
Matthew
Job Details: 04/24/2023
Arrived onsite for unit not igniting correctly on left front burner. Upon arrival inspected unit. Orifice holder had already been replaced. Examined further and found burner was warped causing cap not to sit properly creating a gap and improper gas flow. Spoke with SW and CS. Replaced LF burner WPW10406878 and caps.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78702
Scott
Job Details: 04/24/2023
"Arrived on site for dryer taking along time to dry . Found during temp check unit is not heating at all. Checked and found only one leg off voltage at terminal block . Could twist plug in outlet and would correct voltage. Element ,thermal fuse and thermostats checked normal. Recommendedto look at outlet . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Scott
Job Details: 04/24/2023
"Arrived on site for range tripping breaker again . Ran bake getting normal amp draw , tripped bake quickly. Ran just broil good amp draw . Ran top and same ,good amp draw . Only tripping when broil kicks on during bake . Recommended a non gfi breaker in. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
Kimo
Job Details: 04/24/2023
Arrived onsite for a DW that is not heating. Upon inspection I found that the heater was showing open. I installed the new heater and tested the unit and found unit operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/24/2023
"Arrived on site and inspected refrigerator and found it trips breaker immediately after being plugged in. Disconnected power cord from cabinet and breaker does not trip. Disconnected everything from main control board and plug the main power cord back in and it still trips. Spoke with Techline short is likely somewhere inside cabinet wiring It is not accessible
We serviced a
WHIRLPOOL MICROWAVE
Model KMBS104ESS01
Near Austin, TX 78738
Kevin
Job Details: 04/24/2023
"Arrived on site and inspected microwave and found it has power but user interface is not displaying. After replacement user interface is working properly. Ran microwave twice to ensure correct operation, job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVL01
Near Round Rock, TX 78665
Vincent
Job Details: 04/24/2023
Arrived on site to install parts previously diagnosed. Installed all parts and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78723
Joe Z
Job Details: 04/24/2023
Arrived on site for burn smell and Tripping breaker. Upon arrival gained access to rear of unit. Checked polarity and is good. Ran unit on high heat on timed dry. Unit starts correctly. Observed element as if heat cycles correctly. Ran vent test and is good. Cannot duplicate the burning smell or the tripping of the breaker. Did find unit is operating on a very old breaker. Customer may need to test and inspect breaker. Unit is operating as designed. Contacted SAFTEY team and she documented the findings. Teach gave SR#7736210322. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78628
Lou
Job Details: 04/24/2023
"Arrived on site to inspect dishwasher control stuck on child lock. Upon further inspection, I attempted to place the unit in diagnostics and the unit failed and the child lock indicator continued to flash. I removed the outer door panel and removed the control panel to inspect the User Interface (UI) and found a relay on the board had shorted. I removed and UI and placed the unit in diagnostics and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Austin, TX 78732
Paul
Job Details: 04/24/2023
Arrived onsite for a dishwasher leaking from underneath. I found the pump diverter leaking. I replaced the sump and motor then ran the diagnostics cycle. The machine is working as designed and there were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500EBS09
Near Blanco, TX 78606
Andrew
Job Details: 04/24/2023
"Arrived on site to test unit for error f1e5(inverter failure). Replaced mag, control and inverter. Tested unit at 1, 2 and 3 mins. with no issues. Verified inverter and control covered through warranty. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Austin, TX 78730
Paul
Job Details: 04/24/2023
Arrived onsite for a refrigerator that the power keeps going on and off causing the unit to chime constantly. On arrival I found the refrigerator unplugged from power. The customer also stated that the FC had been cooling properly but the RC didnt seem to be cooling as well when this was happening and they replaced the main control. I ran test 40 and other test finding the unit working as designed. I explained to the customer that it is possible that they are having an issue with the Orion control but it is also a possibility they were having an RC defrost issue and the fan was hitting ice causing the power failure. I explained to the customer that if it was a defrost issue it could return in 5-7 days but it is possible that it is repaired now since they changed the main control. All is working as designed at this time.
We serviced a
WHIRLPOOL DRYER
Model WED6120HC0
Near Austin, TX 78701
Scott
Job Details: 04/24/2023
"Arrived on site for dead dryer . Checked voltage at terminal block , both legs getting correct voltage . Checked element , fuse and thermostats , all checked normal. Found dead UI . Replaced control panel and unit is operating normally . Did get a UI error ,cleared errors . P
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Austin, TX 78759
Wesley
Job Details: 04/24/2023
Arrived onsite and found unit operating with failed timer. Completed the repair. Tested. Unit is now operating as designed. Advised customer on repair
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Elgin, TX 78621
Matthew
Job Details: 04/24/2023
Arrived onsite for washer making noise during spin. Upon arrival inspected unit. Customer stated that while washing a king size comforter the unit made noise during the spin. Used several times thereafter and did not have any issues. Ran diagnostics and found no stored error codes. Ran auto and spin test and had no issues. Notified customer that no comforter over a twin size should be loaded. Customer will monitor. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS1
Near Wimberley, TX 78676
Andrey
Job Details: 04/24/2023
"Arrived on site to test unit for no ice production, tested unit found recirculating pump ceased, all other components are testing good, replaced motor and tested, ice machine produced a sheet of ice , unit is now running as designed, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78660
Kimo
Job Details: 04/24/2023
Arrived onsite for a MW with a nonfunctional countertop light . Upon inspection I found that the build had burnt out. I installed the new bulb and tested the unit and found that the unit is now operating as designed.
We serviced a
HOTPOINT WASHER
Model HTW240ASK6WS
Near Cedar Park, TX 78613
Vincent
Job Details: 04/24/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not working after last visit. I replaced the platform, pulley and belt. I then retested and unit is now operational good. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID COOKTOP
Model KCGS105GSS3
Near Round Rock, TX 78681
Vincent
Job Details: 04/24/2023
"Arrived on site for cooktop, inspected unit and work area. Customers complaint was one of the small burners would not ignite. Tested unit and found that the burner cap was not sitting properly. I retested burner after fixing the cap and unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS00
Near Temple, TX 76502
Tyler
Job Details: 04/24/2023
Arrived on site for refrigerator needing previously diagnosed filter head asm.upon arrival reconfirmed issue and installed part. Tested ice maker after readjustment of fill cup and found unit no longer leaking. Found unit working as designed. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78731
Wesley
Job Details: 04/24/2023
Arrived onsite and repaired unit according to previous diagnosis. Tested unit. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Leander, TX 78641
Maurice R
Job Details: 04/24/2023
"arrived onsite for refrigerator not disconnected water. On inspection i popped the filter out and back in and it dispensed a couple glass of water before it got it stopped dispensing water. I put in a by pass a cap in the filter head and the water started working. I filled 5 glass of water without a issue. Informed the customer that the filter was clogged.
We serviced a
ELECTROLUX OVEN
Model EI30EW48TSC
Near Austin, TX 78739
Kevin
Job Details: 04/24/2023
"Arrived on site and found home inspection used a grocery type thermometer which is specifically not recommended by Electrolux use and care manual. Set oven to bake and found it reached temperature in expected amount of time, when temperature chimed and showed 350 on preheat it was 416, dropped to 367, then 384, then 363, then 374, then 358, then 364, then 351. Overall average is 365, calibrated oven 15 degrees down and oven is working properly. Provided homeowner with calibration instructions if any further adjustment is needed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0
Near Austin, TX 78746
Luis
Job Details: 04/24/2023
"Arrived on site found broken wires at harness and pump,ran diagnostics compressor making a thumping sound while running good frost formation on evaporator plate,informed customer of compressor issues in the future. Replaced harness and pump assembly reassembled unit ran diagnostics good water flow,recirculating and drain pump powered on compressor powered on unit working as designed.
We serviced a
FRIGIDAIRE FREEZER
Model LFFH17F7HWD
Near Manchaca, TX 78652
Andrey
Job Details: 04/24/2023
"Arrived on site to test unit for not cooling properly, tested unit found evaporator completely frozen over, evaporator fan rattling
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Buda, TX 78610
Andrey
Job Details: 04/24/2023
"Arrived on site to replace previously diagnosed control and replaced shift actuator as precautionary, ran calibration cycle, ran diagnostics cycle and all components are working as designed, put a load of clothes in and ran a full normal wash cycle, unit no longer exhibiting power drain symptoms, outlet has been fixe and breaker was checked, tested and is in good working order, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model Kuid308ess2
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/24/2023
"Kuid308ess2 Arrived to instal previously diagnosed and ordered parts. After further inspection, I found the original drain line, made of three inches of rubber tubing, connected with rigid copper inserts, was plugged and collapsing. I removed and replaced the main drain tubing and attached to the existing final part, that had been simply inserted into the drain line behind the wall. I advised the customer the installation of the drain was incorrect and it had been slightly leaking for a indefinite time, likely quite a while. The customer will have the drain corrected. I tested the unit and it drained sufficiently and produced ice as expected. No leaks of the water supply or drain line installed prior to the original sewer line penetration.
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNXS2
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/24/2023
"KUIO18NNXS2 Arrived to inspect water overflowing bin. I could no get the unit for fail, but the description given by the customer can only be caused by intermittent failure of the lift pump and the unit had the original design. I removed and replaced the pump and tested. The unit operated as designed. No leaks observed during service.
We serviced a
GE REFRIGERATOR
Model GFD28GYNDFS
Near Blanco, TX 78606
Andrew
Job Details: 04/24/2023
Arrived on site to test unit for not cooling. Found black wire to start device was fried. Put butt connection and monitored. Unit now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fischer, TX 78623
Andrew
Job Details: 04/24/2023
"Arrived on site to test unit for tripping breaker. Was able to replicate issue when defrost element was engaging. Found control relay was switching from open to o closed causing element to short out and AFCI breaker was sensing arc issues. Replaced control and heating element, engaged components with no issues. Unit is now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FC4
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/24/2023
"MVWB765FC4 Arrived to inspect garment stuck under wash plate. I found and removed a shirt that had become lodged under the wash plate and discussed loading and detergent use with the customer. Further inspection revealed the gear case had lost a large amount of oil and required it and the slider assembly to be replaced. I removed and replaced the aforementioned parts and calibrated the unit. All normal functions resumed and there were no leaks observed during service.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS2
Near Burnet, TX 78611
Gerry C
Job Details: 04/24/2023
"KSEG700ESS2 Arrived to inspect no heat on one ring of the FL burner. I verified the issue and tested. The element showed continuity and the expected resistance on all three elements, all the way to the switch. I removed and replaced the switch and the unit resumed normal operations
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Austin, TX 78701
Leonardo
Job Details: 04/24/2023
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Waco, TX 76704
Jonathan M
Job Details: 04/24/2023
"Arrived on site for a dryer that is not heating. Inspected unit and work area. Customer advised the unit does heat, but is not drying the clothes. Did confirm the customers complaint and found the unit tumbling and heating but very little airflow going through the dryer. Ran a vent test kit on the unit and found airflow pour for all dryers. Checked unit with a vent hose off and did confirm proper airflow coming out of the back. Customer also advised they were hearing a speaking sound. Use the truck stock roller to replace one of the rollers and the unit is not working as designed. Advise the customer to have their vents checked for further resolution on dry times. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Austin, TX 78701
Leonardo
Job Details: 04/24/2023
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Marble Falls, TX 78654
Gerry C
Job Details: 04/24/2023
"WTW5010LW0 Arrived to inspect washing issues and not completing cycle. The unit had an F0E9 as the in,y stored error code and the basket was touching the front and right inner sides of the cabinet. I corrected the severe chassis lean and cleared the code and tested. The unit was quite loud during basket spin and I removed and replaced the belt and splutch and tested, after verifying the capacitor was 50.8 ohms. The unit did quiet down some. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Austin, TX 78744
Scott
Job Details: 04/24/2023
Arrived on site for fresh food doors not closing properly. Found spring in mullion failing . Replaced mullion . Door are operating properly. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Cedar Park, TX 78613
Kimo
Job Details: 04/24/2023
Arrived onsite to install previously diagnosed parts upon arrival I installed the control and pad and tested unit and found unit operating as designed. Job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Kimo
Job Details: 04/24/2023
Arrived onsite for a washer that will bang around when in spin. Upon inspection I found that the unit was off balance and the basket was not centered in the chassis. I loved the unit and got the basket as close to centered as I could and tested the unit and found unit operating as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/24/2023
"Arrived on site and inspected microwave and found installers put microwave mounting bracket too far to the left and hinges are hitting The edge of it when door is Closed. Uninstalled microwave and moved bracket 1/8 of an inch to the right. After reinstalling microwave door will now close properly, job complete"
We serviced a
JENN-AIR RANGE
Model JJW3430DP02
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/24/2023
"Arrived on site and sound control panel is unresponsive and displays F2E1. Replace control panel and it is now working properly, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/24/2023
"Arrived on site and inspected oven and found saved error code F6E1. Customer had an overheating experience but since then has used oven twice and it has operated correctly. Spoke with Techline and they recommended replacing control board a relay likely got stuck in the on position. After replacing control board insured oven is working properly five beginning a bake cycle, job complete. 7736249035"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Dripping Springs, TX 78620
Kevin
Job Details: 04/24/2023
"Arrived on site and replaced console diagnosed by previous technician, after replacing both ovens are working properly, took pictures of preheat cycle, job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78758
Joe Z
Job Details: 04/24/2023
Arrived on site for unit not powering on. Upon arrival inspected unit and found pts switch was not securely connected. Connected pts securely and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78726
Paul
Job Details: 04/24/2023
Arrived onsite for a dryer with no heat and it has never heated since it was installed. I found only 19.34VAC from L2 to ground at the terminal block. I took voltage check photos. I checked the circuit breaker and found it appearing good. I disconnected the cord and reset the breaker getting the same voltage out of the outlet. I could feel the L2 lug in the outlet loose and it appears to be a bad outlet. I also found the cover plate and screw for the terminal block missing. I reported my findings to the maintenance supervisor and he will get the outlet replaced or breaker if needed and find the cover plate. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Gatesville, TX 76528
Tyler
Job Details: 04/24/2023
"Arrived on site for washer still wobbling out of place. Upon arrival reconfirmed issue. Replaced cam(found it loosining), as well as actuator and belt. Releveled unit and tested unit in quick wash with 7 towels. Found wobbling and abnormally spin cycle issue gone and unit now working as designed with no leaks, call complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Andice, TX 78628
Lou
Job Details: 04/24/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit showing error code F8E0-blower not reaching low speed, I need to check the main control and blower. Upon arrival, the customer had the builder make the unit accessible due to the space cutout is not wide enough and the unit will not come out. I was able to get the unit out onto my oven dolly and tested. I removed and replaced the main control and blower assembly and placed the unit back in its space and installed the new vent and trim. Tested the unit on Bake at 350 degrees and the unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS20
Near Marble Falls, TX 78654
Gerry C
Job Details: 04/24/2023
"KODE500ESS20 Arrived to inspect stuck latch and code. The lower oven door was stuck closed and there was an F5E4 stored in memory, that I cleared for testing. I removed and rap,aced the latch and tested multiple times and the unit operated without fail. Operational test good."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Joe Z
Job Details: 04/24/2023
Arrived on site for unit making noise. Upon arrival test unit and found cam has failed. Need to replace cam. Replaced cam W10721967. Test unit and is operating as designed. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB1
Near Spicewood, TX 78669
Luis
Job Details: 04/24/2023
"Arrived on site. Found no heat off grid cutter assembly,installed new grid cutter,wires on cutter getting hot,ran a normal operating cycle ice formed on evaporator plate uploaded picture,waiting and watched grid cutter cut slab of ice. ; used 1 Wp2313637 (Grid cutter) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78758
Joe Z
Job Details: 04/24/2023
Arrived on site for not heating and making noise. Upon arrival turned drum by hand and can hear a clunking sound. Disassembled the unit and found the motor has failed. Replaced motor 279827. Test unit and is operating as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78665
Vincent
Job Details: 04/24/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not finishing cycle. Tested unit in diagnostics and found everything working properly. Tiered unit backwards to see if there was any gear oil and everything looked good. I replaced the control board since that the only sign It can be. Tested and unit is operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Round Rock, TX 78665
Vincent
Job Details: 04/24/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit making noises wile dispensing water. Tested unit and the water lines in the back of the refrigerator was to long and vibrating with the pressure. Also the pressure in the home is really high and had to turn down the water pressure going into the refrigerator. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Georgetown, TX 78626
Lou
Job Details: 04/24/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failure and oil getting on the cam and belt, I removed and replaced the gearcase, cam, belt and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Austin, TX 78701
Scott
Job Details: 04/24/2023
"Arrived on site for washer flashing error codes . Ran diagnostics got 9-1 ,0-2, 5-4,5-1,0-1, error codes . Unit is taking along time to drain . Found drain pump very weak . Replaced drain pump . Unit is now operating normally . Unit is stacked . No water leaks detected at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78751
Wesley
Job Details: 04/24/2023
Arrived onsite and used stud and screw to repair sheered screw. Unit handles is now installed properly. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Bastrop, TX 78602
Matthew
Job Details: 04/24/2023
"Arrived onsite for unit clock running fast. Upon arrival inspected unit. Customer stated unit clock is not in line with microwave clock and house clock. Noticed that unit is not connected to WiFi. Notified customer that to insure an accurate time is kept , it is best to connect unit to WiFi. There still may be a slight discrepancy between Atomic clock and microwave clock running on hertz. Left Whirlpool WiFi team contact info. Job complete"
We serviced a
WHIRLPOOL DRYER
Model LEQ9858PW0
Near Bastrop, TX 78602
Matthew
Job Details: 04/24/2023
Arrived onsite for dryer not heating. Upon arrival inspected unit. Verified supply voltage and was good. Unit was tumbling but not heating. Disassembled and found failed heating element. Replaced element and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bastrop, TX 78602
Matthew
Job Details: 04/24/2023
Arrived onsite for dishwasher not drying dishes. Upon arrival inspected unit. Found heating element visibly failed. Replaced element and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Briarcliff, TX 78669
Luis
Job Details: 04/24/2023
"Arrived on site found weak to no water flow,removed filter tested water dispenser passed diagnosed a defective filter."
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FKSS01
Near Austin, TX 78733
Luis
Job Details: 04/24/2023
"Arrived on site. Found broken blue wire at door hinge,repaired wire tested auger motor unit dispensing ice correctly"
We serviced a
WHIRLPOOL RANGE
Model KSGB900ESS5
Near Cedar Park, TX 78613
Vincent
Job Details: 04/24/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was igniter spark was continuously sparking even when burners where off. Customer had unit powered off from the breaker. He turned unit back on and it was sparking when off or on at the knob. Removed front console to gain access to the spark switches and found that one of the switches on the knobs whats not sitting properly. They said it would happened when oven was being used at 400?. I tested unit at 400? and unit was operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB00
Near Bastrop, TX 78602
Matthew
Job Details: 04/24/2023
"Arrived onsite for refrigerator not cooling. Confirmed compressor not operating properly. Replaced compressor, dryer and access valve. Pulled vacuum and held charged 5.3 oz refrigerant. Pressure running 5/120 psi. Unit is forming frost pattern. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Cedar Creek, TX 78612
Matthew
Job Details: 04/24/2023
Arrived onsite for panel not responding and ice maker not producing ice. Upon arrival inspected unit. Ran UI key test and all selections are functioning. Ran ice maker harvest and found motor locked. Replaced ice maker. Ran test and unit harvested as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Austin, TX 78729
Paul
Job Details: 04/24/2023
Arrived onsite for a range with a broken inner door glass. I confirmed the glass was broken. I vacuumed up all the broken glass and replaced the inner glass. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near McGregor, TX 76657
Tyler
Job Details: 04/24/2023
Arrived on site for refrigerator not cooling. Upon arrival confirmed issue and found compressor drawing 0.7amps but drier was immediately icing over indicating a restriction. Recovered refrigerant and replaced access valve and installed uv drier. Removed restriction with nitrogen and then pulled vac. Recharged system with 5.5oz of r134a. Found no leaks and informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Andice, TX 78628
Maurice R
Job Details: 04/24/2023
Arrived onsite for washer not draining/leaking. On inspection found that when I went into diagnostics mode when the water started to dispense it shot out of the hot water hose at the wall. I tightened the hose up and retested the unit. There is no more leak at the hot water hose and the unit is operating as designed and no more water leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Leander, TX 78641
Maurice R
Job Details: 04/24/2023
Arrived onsite for burner not igniting. On inspection found the ignitor was sparking to the side of the burner. Adjust the burner head and tested the unit. The unit is igniting on the first spark everyone time. No gas leaks detected during service.