Service History 168

We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Bastrop, TX 78602
Andy
Job Details: 04/06/2021
Arrived on site to install previously diagnosed FC door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Georgetown, TX 78633
Cliff
Job Details: 04/06/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced ui and note mullion not fully opening. Mullion will need to be replaced to complete repairs and return date ; ordrng 1 W10806457 (Mullion)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evap motor harness failure, UI & hv control failures I removed and replaced the all parts. Foil taped and ziptied the RC evap thermistor to the suction line (photo). Tested unit and it is operating as designed. Unit is cooling with a good frost pattern on the RC evaporator. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRFA35SWHN01
Near Martindale, TX 78655
Noah D
Job Details: 04/06/2021
"Arrived on site to inspect fridge for not making ice, upon inspection found the Icemaker seized, replaced icemaker and tested for issues, no issues found. Complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FVMS01
Near Austin, TX 78729
Scott
Job Details: 04/06/2021
"Arrived on site for fridge not dispensing ice . Motor not actuating but all lights would come on . Removed UI interface all checked normal with dispenser and switches . Checked and got no voltage to auger motor checked wires from motor to bottom harness ,checked normal. No voltage to harness from control . Found loose solder on control. After removing connector and replacing back connection unit is now getting correct voltage and dispensing . Informed customer if it happens again to replace Turks control board . No water leaks detected at time of service. Job complete ."
We serviced a
GE OVEN
Model JTP35SP2SS
Near Leander, TX 78641
Justin
Job Details: 04/06/2021
Arrived on site for a wall oven not unlocking. Upon arrival customer stated she accidentally started self clean but tried to open the door to prevent it. While doing so the unit locked without the door being closed. The customer then could not unlock the latch. I entered the unit back into self clean and waited for it to start. I then canceled the self clean and the unit unlocked. The lock is working as designed. I preheated and tested the temps in the u it. It is getting to the correct temps and working as designed. The unit is working as designed
We serviced a
GE DISHWASHER
Model GDT695SMJ0ES
Near Leander, TX 78641
Justin
Job Details: 04/06/2021
"Arrived on site for an unresponsive dishwasher. Upon further inspection I found the UI not working at all. I found 120V the wall, block, and harness to control. I gained access to the control and the LED light was flashing 7 times indicating a control lockout. I got the unit into diagnostics mode and activated each load separately. I found the sump and motor leaking aggressively at the bottom. The unit is working as designed but leaking. The leak is being detected and locking out the unit. The recirculating pump, diverter, and grommet need to be replaced.Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF5
Near Austin, TX 78745
Luis
Job Details: 04/06/2021
"Arrived on site for no ice. Found ice frozen in fill cup and fill line,removed ice build up in icemaker fill cup,removed icemaker attempted to remove ice blockage in fill line,ran icemaker harvest test passed no water due to line frozen in liner wall. Customer will need to defrost the freezer,remove all items in freezer and unplug/turn breaker off and leave freezer door open for a minimum of 5 hrs."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Austin, TX 78705
Jacob
Job Details: 04/06/2021
Arrived onsite for cooktop hot light not goin off. Looked unit. Found that light will not shut off. Replaced far left and right switches. Unit did not return. No issues at this time. Job complete.
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS05
Near Manor, TX 78653
Luis
Job Details: 04/06/2021
"Arrived on site for no cool. Found compressor and not powering and extremely hot to the touch,diagnosed a defective compressor. Replaced compressor and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 04/06/2021
"Arrived on site to replace control from previous diagnosis. Evaporator harness was replaced on last visit. Last visit control was faulty. Installed new control, tested unit, heater is now receiving proper voltage(120vac). No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/06/2021
Arrived on site to diagnose a washer that will not cycle. Found unit stuck in drain mode. Hard reset control and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Cedar Park, TX 78613
Justin
Job Details: 04/06/2021
Arrived on site to install previously diagnosed parts. I installed the new thermistor and now it is reading the correct 3.45K ohms. I tested the unit and all components are now working as designed. I waited for a frost patter and for the unit to begin cooling and it did. Unit is now working as designed.Call complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Round Rock, TX 78681
Jimmy J.
Job Details: 04/06/2021
"Arrived on site for Visibly Failed, Broken or Missing Parts - PRE-ID Lid. Found glass shattered but not separated from lid. Carefully removed lid from hinges. Inspected hinges and they were not bent or installed incorrectly. Installed new lid onto hinges and tested. Lid opens and closes as designed without issue. Had customer inspect the lid. Job completed"
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Leander, TX 78641
David
Job Details: 04/06/2021
"Arrived on site to diagnose refrigerator that is not cooling in the RC. On arrival customer had defrosted for us. Found the drain clogged and not allowing RC to drain. Tested defrost circuit. Found bimetal good, but heater showing OL. Resistance should be about 83 ohms. Replaced heater and cleared drain and verified it draining. I also found the yellow wire on the pantry drawer damper broken. Repaired yellow wire on harness for damper. Unit should now be working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Leander, TX 78641
Cliff
Job Details: 04/06/2021
Arrived on site to diagnose a washer that is not cycling. Found unit stuck in drain and not responding to input. Performed hard reset on control and all is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG DRYER
Model MEDB755DW0
Near Belton, TX 76513
Jonathan
Job Details: 04/06/2021
Arrived on site for a dryer that won?t start. Inspected unit and work area. Confirmed customers complaint and placed unit in service diagnostics. I found an F4 E4 (L2 line voltage issue) error code. Placed unit in an auto test and found no voltage going through the L2 circuit. Removed back cover and checked continuity through the thermal fuse. Found thermal fuse blown. Replaced thermal fuse and tested unit. Unit began to start and heat as designed. Call complete.
We serviced a
SAMSUNG DRYER
Model DV45K6200EW/A3
Near Leander, TX 78641
David
Job Details: 04/06/2021
"Arrived on site to diagnose dryer making noise. Could hand turn basket and hear a pulley screaming. Disassembled unit and checked all rollers, motor and tensioner. Found the bearing in the tensioner has failed and is making noise. Replaced pulley and ran unit. Unit is now quiet and working as designed.Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Belton, TX 76513
Jonathan
Job Details: 04/06/2021
Arrived on site for a dryer that is having control panel issues and problems ventilating. Inspected unit and work area. The customer advised they had their dryer vent cleaned and they found water inside their event potentially due to the storm. They said they have since fixed that issue but have an issue with the user interface excepting selections at times. Tested unit and did find the user interface being slow and sometimes not accepting selections. Replaced user interface and tested unit. Unit began working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC200XW2
Near Austin, TX 78749
Richard
Job Details: 04/06/2021
Arrived onsite for the washer banging around during the spin cycle. During testing found that the suspension rods were worn out causing the issue.Replaced suspension rods and washer tested properly complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78758
Matthew
Job Details: 04/06/2021
"Arrived onsite for dryer not functioning. Upon arrival verified voltage at block. Upon inspection found failed fuse. Replaced fuse, tested unit and unit is functioning properly. Recommended customer inspect external vent for restriction. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Round Rock, TX 78665
Kayman
Job Details: 04/06/2021
Arrived onsite for refrigerator not making ice. Upon inspection I found the unit making ice in the FC. I ran diagnostics and put the unit on ice maker errors. I found 02 error for harvest not completed. I ran test 57 and attempted to harvest but got no function from the ice maker. I accessed the main control and tested P7 (5 - 6) and could not get any DC voltage output. I tested P7(3 - 4) looking for 12.7 DC but only got 5DCv I am ordering the main control for repair.Ordering Control(W11224256) ; ordrng 1 W11224256 (Main control)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Tyler
Job Details: 04/06/2021
"Arrived on site for range not allowing broil element to turn on according to customer. Upon arrival I found unit was receiving 240v. All connections looked great, both elements had continuity and thermostat ohmed at 1.1. Found during bake and broil that main control had just stopped sending power. I replaced then main control and found unit fully functioning as designed and both elements kicked on as instructed by control. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Pflugerville, TX 78660
Matthew
Job Details: 04/06/2021
"Arrived onsite for oven not powering on. Upon inspection found failed thermal fuse. Replaced fuse, tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Pflugerville, TX 78660
David S
Job Details: 04/06/2021
"Arrived on site for possible sealed system issue. I found the unit unplugged. I plugged the unit and found it not wanting to boot up. I called PR. I unmounted the Orion board. I plugged the unit in and it booted right up I found one of the chassis harness not plugged in. I plugged it back in and the unit would go through a boot up cycle and not really start. I found good voltage to the Orion board. I unplugged p16 at the Orion board and found it booting up just fine. I gained access to the GF2 control. I unplugged the dc connections until we found the failure. The freezer ice maker has shorted out causing the controls to not function right and not boot up. I left p7 unplugged and powered the unit on. Everything came on and started working. I spoke to the tenant about the fridge needing an ice maker.I am returning with the ice maker and the sealed system components just Incase . ; ordrng 1 Sealedsystem (Sealed system)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DSS5
Near Austin, TX 78733
Kevin
Job Details: 04/06/2021
Arrived on site and replaced all upper rack adjuster parts
We serviced a
GE VENTHOOD
Model JV347H1BB
Near Spicewood, TX 78669
Leonardo
Job Details: 04/06/2021
Arrived on site to test unit for fan blade hitting filter. Found broken blades on fan. Replaced fan blades test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2455XTSS3
Near Waco, TX 76705
Jonathan
Job Details: 04/06/2021
"Arrived on site for a dishwasher that has no power and is not completing a cycle. Inspected. Tested voltage going to the buy metal and found no voltage. Tested voltage at the terminal block and found no voltage. The customer has the unit hooked up to an old lamp and placed the two wires off the cord to the dishwasher. The on and off switch for that cord was stuck and would not close properly. Once we were able to get enough resistance, the unit was being supplied power again. Tested the unit in a drain in the unit drained. The customer tested the unit in a light wash cycle in the unit completed the cycle. Unit is working as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Manor, TX 78653
Matthew
Job Details: 04/06/2021
Arrived onsite for refrigerator not dispensing ice. Upon inspection found warm air entering ice bin through ice chute. Called tech line for assistance. Ran 2 oz water test and ice door did not hold. Tech line recommended replacing ice door assembly SR#7730448449. Office to reschedule when parts arrive. ; ordrng 1 W10353593 (separator) and 1 W11130210 (door-ice)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near New Braunfels, TX 78132
Noah D
Job Details: 04/06/2021
"Arrived on site to inspect unit for large flames, upon inspection found the unit was a propane fed unit, checked regulator and orifice, regulator was correct but all orifices will need to be replaced with correct LP size. Office to reschedule ; ordrng 2 W10676662 (LP CONVER)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Temple, TX 76502
Tyler
Job Details: 04/06/2021
Arrived on site for refrigerator making a loud noise occasionally according to the customer. Upon arrival customer showed me a video recording they had of the fridge making the noise and indicated that it sounded like it was coming from the fresh food section up near the top left where the diffuser motor is upon entering diagnostics I was able to confirm that the damper motor when opening and shutting is making a grinding noise internally I then replace the damper motor and reassembled and tested unit and found that they were no longer a new odd noises coming on or off during test. The compressor condenser fan as well as evaporator fan roll working as designed as well while on site and there appears to be no cooling issues call complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78744
Jacob
Job Details: 04/06/2021
"Arrived onsite for unit not drying properly. Customer explained that it would be take about 6hrs to dry properly. Ask customer if landlord had the vents checked at any time, tenant said no. Tested unit. Unit does get hot. Unit is working as designed. Let tenant know that the vents tube and ducts need be possibly cleared for the unit to dry properly. No issues at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM2
Near Leander, TX 78641
David S
Job Details: 04/06/2021
Arrived on site to install previous diagnosed parts. I gained access to the top racks wheels and replaced with new. I tested the rack on both sets of wheels and it works as designed.Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADS3
Near Buda, TX 78610
Leonardo
Job Details: 04/06/2021
"Arrived on site to test unit for dispenser not opening. Found broken dispenser door, replaced dispenser test unit and unit test good job complete no leaks present at this time."
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS04
Near Austin, TX 78731
Kevin
Job Details: 04/06/2021
"Arrived on site and inspected oven and found no power showing on control panel. Disconnected power at breaker and confirmed fuse is good, after turning breaker back on control panel is operating normally now. Took one picture of oven heating, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Austin, TX 78723
Luis
Job Details: 04/06/2021
"Arrived on site for water leaking and freezer temp. Found excessive amount of water around front of refrigerator,found no traces of water on liner or compressor compartment,added water to drain pan no leaking. Traced water leaking from washer water lines,customer is going to replace water lines. Temp reading 10 in freezer,ran diagnostics all test passed,ran icemaker test passed filled with water good air flow from ice box fan. Power cycled unit advised customer if issue stays the same will need to install a uv drier."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Taylor, TX 76574
Jimmy J.
Job Details: 04/06/2021
Arrived on site for Door Gasket. Found left side of dishwasher door was rubbing the body of dishwasher. Adjusted all four legs and remounted side mount screws to cabinet. Dishwasher door opens and closes as designed. Made small adjustment to the gasket where it wasnt seated properly. Ran a diagnostics cycle to ensure the dishwasher would not continue to leak. Ran through entire diagnostics cycle with no leaks. Job completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2021
"Arrived on site to inspect oven door handle damage. Upon further inspection, I found the microwave door handle dented. Customer had the handle sent to them from whirlpool. I removed and replaced the handle and tested. Unit is operating as designed. Customer advised that when they are using the oven and go to use the microwave, the oven shuts off. I recommended that they connect the unit to WiFi and see if that will update the control software. If it does not update, they would need to contact whirlpool to report the issue."
We serviced a
WHIRLPOOL WASHER
Model ITW4300SQ2
Near Austin, TX 78702
Jacob
Job Details: 04/06/2021
"Arrived onsite for unit not draining. Checked drain pump. Upon investigation p, found a padding type piece got stuck inside the drain pump. Replaced drain pump. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
GE DISHWASHER
Model GDF510PGD0BB
Near New Braunfels, TX 78130
Noah D
Job Details: 04/06/2021
"Arrived on site to inspect dishwasher for issues with dispenser, upon inspection found the dispenser did not engage when sent voltage, replaced dispenser and tested unit. All functions returned. Complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Spicewood, TX 78669
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of ice not producing, found customers had lost water to house during the storm and ice maker timed out. I ran ice maker and valve test in diagnostic mode, unit tested good, temperatures tested good. No leaks."
We serviced a
KENMORE REFRIGERATOR
Model 106.4116931
Near Leander, TX 78641
David S
Job Details: 04/06/2021
Arrived on site to install a new control. I gained access and replaced the control with new. I checked voltage from the control to the ice maker and found it showing 120vac. The ice maker is now working and receiving power. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model KVUC600JSS1
Near Austin, TX 78728
Kayman
Job Details: 04/06/2021
Arrived onsite for venthood lights flickering on low setting. Upon arrival I contacted techline to report the issue. Techline advised me that the flickering is considered normal operation for this unit. They gave me SR#7730446106 for reference. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Liberty Hill, TX 78642
Cliff
Job Details: 04/06/2021
Arrived on site to replace previously ordered parts for dishwasher. Replaced owi and found unit operating but not powering valve. Found control responsible and replaced it as well. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Georgetown, TX 78633
Tommy
Job Details: 04/06/2021
Arrived onsite for dishwasher not drying dishes. Upon arrival found unit dispenser was not dispensing rinse aid or soap. Replaced and tested. Unit is now operating as designed. Job Completed.
We serviced a
MAYTAG WASHER
Model MHWE251YG00
Near Harker Heights, TX 76548
Wesley
Job Details: 04/06/2021
Arrived onsite and found unit drain failure. Replaced the drain pump to repair unit. All checks good. Unit is now operating as designed.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGBD2438PF6A
Near Lakeway, TX 78734
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of of lower door seal broken and coming off, I replaced door seal, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Copperas Cove, TX 76522
Al
Job Details: 04/06/2021
"Arrived on site, inspected and photographed the washer.Customer advised they heard a loud bang and found the washer cabinet was bent on the top left side of the unit.Ordering the cabinet, bracket and bleach dispenser.Also 2 hours and and additional tech for rebuild.Office to schedule return services.Needs more work ; ordrng 1 W11089573 (Rear Brace) and 1 W10677271 (Cabinet Chrome Shadow) and 1 W11234070 (Bleach Dispenser Chrome) and 1 Authorization (2 Man 2 Hours)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Georgetown, TX 78626
Tommy
Job Details: 04/06/2021
"Arrived onsite for microwave not working coming on and off, upon arrival found unit mag have rf leak messing with control. Ordering mag and control. Office to reschedule upon receiving parts.; ordrng 1 W10892389 (Control) and 1 W10754299 (Mag)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Lakeway, TX 78738
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of unit getting off balance, ran test cycle, and calibration cycle, unit tested good. Could not duplicate issue on site."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78717
David S
Job Details: 04/06/2021
"Arrived on site for dishwasher not draining. I inspected the unit and work area. I found fault codes, F8e2 drain motor electrical problem. F5E1 door stuck open. I tested the door switch and found it working. I held start and forced the unit to drain. I found it working. I out the unit into diagnostics cycle and it would not drain at the end. I replaced the control. I ran a diagnostics cycle again and found it draining. Job complete. No water leaks detected."
We serviced a
KITCHENAID VENTHOOD
Model KVUB406GSS02
Near Spicewood, TX 78669
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of unit not powering on, found they had a power supply issue, once connected to proper power, unit tested good."
We serviced a
JENN-AIR REFRIGERATOR
Model JURFL242HX00
Near Austin, TX 78704
Jacob
Job Details: 04/06/2021
"Arrived onsite for unit making only a buzzing sound and not cooling. Tested unit. Was only giving a buzzing sounds. Replaced control box. Tested unit. After a few min, the unit started cooling, but the display would not come on. Called tech line. Suggested to order a new assembly control display. Ordered part. Got Sr#7730443540. Office to reschedule ; ordrng 1 W11407964 (ASSEMBLY CONTROL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Round Rock, TX 78681
David S
Job Details: 04/06/2021
Arrived on site for dishwasher leaking. And disposal not working. I inspected the dishwasher and I found it was leaking from the drain hose the is connected into and automotive coolant line. I removed the coolant line and attached the hose directly to the disposal. I tested the unit and found it draining with no leaks now. I inspected the disposal I found the an air line had come undone at the disposal switch under the sink. I reattached the air line and tested the disposal. It is now working as designed. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS207SSS04
Near Spicewood, TX 78669
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of upper oven not heating, found failed broil element, and failed bake element. Ordering both elements. ; ordrng 1 Cnote (Office to reschedule) and 1 WP9760774 (Broil element) and 1 WPW10207398 (Bake element)"
We serviced a
KITCHENAID WINE COOLER
Model KUWS24RSBS14
Near Spicewood, TX 78669
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of unit having no display, found where control connects to plug-in, it was not making a good connection. I hard wired connection, unit tested good."
We serviced a
GE DISHWASHER
Model GLD4600N10BB
Near Harker Heights, TX 76548
Wesley
Job Details: 04/06/2021
Arrived onsite and tested unit for burning smell and for wash pump not coming on. Found heater possibly shorted as well as wash run motor not coming on even though there is sufficient voltage from the control. Ordering the wash motor and the element to repair. Returning with control jIC. Autho required. ; ordrng 1 WD05X10010 (Element) and 1 WD26X10053 (Wash pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Georgetown, TX 78633
Lou
Job Details: 04/06/2021
"Arrived on site to inspect refrigerator making too much ice. Upon further inspection, customer advised that the ice maker is leaking water and its accumulating under the ice bin and freezing. I tested the ice maker in test 56 showing no errors, but the digits failed to come on the first test. I test3d the IM in test 57 and it harvested as designed. Tested the fill tube in test 45 and the ice maker filled as designed. Customer advised that the leak is intermittent. I am ordering the UI, hv control and will return with the ice maker. No water leaks observed during service.; ordrng 1 W11387387 (UI) and 1 W11224256 (Hv control)"
We serviced a
MAYTAG DRYER
Model MGD3500FW0
Near Austin, TX 78702
Jacob
Job Details: 04/06/2021
"Arrived onsite for unit expelling gas. Looked at the unit. Turned on the unit. Had unit on for 25min. Could not get gas smell from the unit. When trying to get behind the unit. The drain hose and gas hose were stretched too far and had no room to get behind the unit. Did see vent tube was not attached and clogged with a lot lint, which could cause a small gas smell if the unit is not properly vented.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Temple, TX 76502
Tyler
Job Details: 04/06/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 04/06/2021
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78729
Scott
Job Details: 04/06/2021
Right front valve is twisted to left out of normal position . Ordering valve . No gas leaks detected at time of service. Call to set return ; ordrng 1 W10814916 (LF VALVE )
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602EPA01
Near Lakeway, TX 78738
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of lights not working, found failed module in top section of freezer. I replaced module l unit tested good
We serviced a
KENMORE RANGE
Model 316.433604
Near Austin, TX 78737
Richard
Job Details: 04/06/2021
Arrived onsite for the oven door not closing properly. During testing found that the door hinges are causing the issue. Will need to replace the hinges. Ordering parts and office to schedule ; ordrng 2 5304445976 (Door hinge)s
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Killeen, TX 76549
Wesley
Job Details: 04/06/2021
Arrived onsite and found shift actuator not engaged with splutch. Stuck on spin only. Corrected issue. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS0
Near Leander, TX 78641
Justin
Job Details: 04/06/2021
Arrived on site for a visibly broken terminal block. I found the terminal block cracked and unusable. I installed a new terminal block with truck parts and the unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ00
Near Coupland, TX 78615
Andy
Job Details: 04/06/2021
Arrived on site for refrigerator ice maker not making ice in FC and ice buildup in ice container in RC. Tested and inspected unit and found failed gasket on ice bin door allowing warm air in creating ice buildup. Removed failed part and replaced with new from stock. Tested ice maker in FC and found ice maker turned off. Turned back on and ice maker cycled properly. No water leaks present at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78728
Matthew
Job Details: 04/06/2021
Arrived onsite for dryer running with door open. Upon inspection found failed door switch. Will need door switch replaced. Office to schedule when part arrives. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Taylor, TX 76574
Jimmy J.
Job Details: 04/06/2021
Arrived on site for SAFETY MICROWAVE LIGHT BULB EXPLODED. Bulb housing not getting proper voltage from the control. Will return with control to complete the repair. Customer has their own bulbs to use once new control gets installed. Returning with all parts I had today just in case. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Justin
Job Details: 04/06/2021
"Arrived on site for a dishwasher not washing properly and a little bit of water being left in the tub. The customer pointed out some water is left in the filter area after a cycle. She also stated she feels it hasnt washed well the last two to three cycles. I advised the customer this is normal operation and why the unit drains before the cycle actually starts. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and monitored amp draw. The unit ran through the cycle fine with no error codes. I called techline and spoke to Leon and received SR# 7730444266.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW1
Near San Marcos, TX 78666
Andrew
Job Details: 04/06/2021
Arrived on site to replace magnet catch Needing magnet/latch to fix issue. Office to reschedule. ; ordrng 1 w11028744 (latch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
David
Job Details: 04/06/2021
Arrived on site to diagnose dishwasher not drying dishes. ran through diagnostic cycle and found no codes present. When cycle completed I did not find the heater turned on. Pulled front panel and checked resistance on element. Found one of the pins pushed out of the connector making a poor connection. Depinned and reseated connection. Retested and all is working as designed. Call complete.
We serviced a
KITCHENAID RANGE
Model KGRS308BSS1
Near Austin, TX 78746
Kevin
Job Details: 04/06/2021
Arrived on site and set range to pre heat and convection fan does not immediately turn on. Spoke with techline and they it does not turn on until preheat temperature is reached. Took a short video and sent it to KB/AHS of fan running when it reached preheat. Job complete SR7730438851
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Austin, TX 78746
Kevin
Job Details: 04/06/2021
"Arrived on site and found no ice production, and water will not dispense. Found fill tube is frozen and icemaker will not cycle. Replaced icemaker and cleared fill tube and it is operating properly. Water will only dispense in test 46, spoke with techline UI will need to be replaced.; ordrng 1 W10878992 (Ui)"
We serviced a
KITCHENAID OVEN
Model KEMC308KBL01
Near Killeen, TX 76542
Wesley
Job Details: 04/06/2021
"Arrived onsite and repaired unit by replacing oven blower, all checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78745
Richard
Job Details: 04/06/2021
Arrived onsite for the dryer not turning on. During testing found that the door switch was broken causing the issue. Replaced door switch and dryer tested good. Its heating properly. Complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Taylor, TX 76574
Jimmy J.
Job Details: 04/06/2021
Arrived on site for WHEN DRAINING - WATER IS COMING FROM UNDERNEATH UNIT. CHECKED DRAIN HOSE- WATER LEVEL DOESNT GET>>. Placed in diagnostics and no error codes came on. Ran manual diagnostics and set to drain. Found water coming through the wall underneath the drain tube and hot / cold valves. Informed customer of my findings. Job completed.
We serviced a
JENN-AIR RANGE
Model JGRP436HL00
Near Austin, TX 78704
Jacob
Job Details: 04/06/2021
Arrived onsite for lock stuck on the door. Looked at the door. Found that latch was stuck closed. Was able to get door open. Upon further inspection found that the unit may have been tested unit a clean mode. Causing the lock to keep the door shut. Put unit in cleaned mode. Lock was able to reset. Door will open like normal now. No issues at this time p. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2569VEB1
Near Killeen, TX 76549
Al
Job Details: 04/06/2021
Arrived on site to install previously ordered parts.Replaced the valve and ice maker.Cycled the ice maker and customer witnessed the unit fill and was harvesting at the completion of the repair.Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Taylor, TX 76574
Jimmy J.
Job Details: 04/06/2021
Arrived on site for Humming or Whirling Noise - Top Load Washer. Found washer full of water when I arrived. Placed in diagnostics and drained. No error codes displayed. Ran automatic diagnostics and washer was running as designed. There was a small noise coming from underneath. Inspected cam and found damaged dust cover. The dust cover was bent upwards into the cam allowing the plastic dust cover to make contact with the cam wheel. Removed dust cover and molded back into shape as best as I could. Found a thick unidentifiable plastic piece underneath where the dust cover was bent upwards. This piece of plastic was not associated with the washer and was causing the dust cover to be pushed into cam. I also lowered the legs on the washer because the legs were adjusted all the way up leaving no gap between floor and dust cover. Now the washer has good distance between the floor and the dust cover to prevent anything underneath from getting lodged into the dust cover. Job completed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HS00
Near Georgetown, TX 78626
Tommy
Job Details: 04/06/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit T O D and tested unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Del Valle, TX 78617
Jacob
Job Details: 04/06/2021
"Arrived onsite with RP. Changed parts to the unit. Splutch assembly, belt, wash plate, spin tub, gear case. Calibrated unit. No leaks at this time. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Lakeway, TX 78738
Leonardo
Job Details: 04/06/2021
Arrived on site to replace track and support. Test unit and found that lower rack is missing ski support making bottom rack come of track. Will order new ski support office to reschedule ; ordrng 1 W11193827 (Support)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Kyle, TX 78640
Andrew
Job Details: 04/06/2021
"Arrived on site to test unit for not drying. Found error code f7e1(no heat). After many failed attempts to clear code spoke with LC and advised to replace control due to control failure. Replaced control, tested unit, unit works good. Ad used customer on purging cold water from faucet prior to using dishwasher. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78717
Scott
Job Details: 04/06/2021
Arrived on site for no response on UI . Found UI wouldn?t respond to any commands. Did breaker rest . Unit is responding after . Except wouldn?t enter diagnostics. Did factory rest . Still not entering diagnostics. Unit is heating water and preheating . Ordering UI and will replaced control same time . Call to set return ; ordrng 1 W11297728 (UI)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Austin, TX 78747
Leonardo
Job Details: 04/06/2021
Arrived on site to test unit for damaged cooktop and missing left front switch. Test unit and found damaged cooktop and missing element. Installed element and replaced cooktop test unit and unit test good job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Leander, TX 78641
Justin
Job Details: 04/06/2021
"Arrived on site for a MW not heating. I tested the MW with a microwaveable cup with water for two minutes and no heat was present. I checked voltage at the wall and it had proper voltage. I put the unit into diagnostics mode and found no stored error codes. I activated all individual components and they all functioned as designed with the exception of no heat. You could hear the mag initiate and run. I gained access to the mag, diode, fuse, thermostat, cap, and transformer. All of them ohmd good. I reinserted all of the connections and tested he unit again while monitoring amp draw. The unit was drawing proper amperage. The unit was now heating however. I advised the customer something may have come loose in the unit and needed adjustment. The unit is now working as designed. I ran it for two minutes several times.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Spicewood, TX 78669
Brandon
Job Details: 04/06/2021
"Arrived on site for customer complaint of unit over producing ice, found failed thermistor, I replaced thermistor, unit tested good."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Temple, TX 76504
Tyler
Job Details: 04/06/2021
Arrived on site for washer not staying balanced and upon arrival the customers husband stated that the wife had noticed a grinding noise but during diagnostics and repair I could not replicate the issue although after running diagnostics upon arrival I found there was no error codes stored but I did however find the dinner tub and out of tub or leaning to far the back left one facing the machine indicating that the back left suspension rod had gone bad. I ended up replacing all four suspension rods and was able to reassembled and tested unit and I took before and after photos of how the tub was leaning before repair versus how it stable after unit is now fully functioning as designed call complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Waco, TX 76710
Jonathan
Job Details: 04/06/2021
Arrived on site for a dryer that is having a hard time starting. Inspected unit and work area. The customer advised that her dryer will take anywhere from 5 to 7 seconds to turn on when she press the start button. Confirmed customers complaint and checked the motor windings. Found the start windings out of range. Replaced motor and tested unit found the unit still doing the same thing only quicker. Spoke to SW and was advised to check voltage. Tested voltage at the wall and found the left side line voltage to neutral going from 123 V to 200 V as soon as the unit start button is pressed and the right side line voltage to neutral going from 123 V to 50 V. I was unable to get a photo of the voltage due to limited hands. I told the customer that they will need an electrician to come fix their electrical and not use the unit so that the new motor does not get burned out as well. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Killeen, TX 76543
Al
Job Details: 04/06/2021
"Arrived on site to install previously ordered part.After replacing the light bulb, I found the socket was also defective.Ordering the socket to complete the repair.Office to schedule return services.Customer got the outlet repaired and unit now heats, but the bulb doesnt work.Needs more work ; ordrng 1 W11222979 (Light socket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Temple, TX 76502
Tyler
Job Details: 04/06/2021
Arrived on site for icemaker customer stated wouldnt dispense ice and they werent sure if ice is even being made. Upon arrival I was able to eventually remove the ice bin and confirm the ice was indeed being made in the bin had a full bucket of ice. Upon further inspection also found that the icemaker was harvesting on its own and the temperatures of coming up from the freezer around 2?. after some time I was able to narrow down the issue to the icemaker itself being mounted in slightly off-balance and causing water to leak out of the icemaker every so often it was run and falling into the ice been causing it to freeze up and allow the bin to turn I was able to uninstall and then reinstall the icemaker ensuring that it was probably mounted and not going to cause this issue any further also cleared any frozen ice from the ice bucket and was able to reassemble and verify the icemaker is dispensing ice through the door as designed with no leaks before during or after repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Georgetown, TX 78628
Tommy
Job Details: 04/06/2021
"Arrived onsite for dishwasher or cleaning dishes. Upon arrival found unit would fill but sump completely not responsive, inspected wiring to control found no damage. Found voltage coming out of control and unit sump not moving accordingly. Ordering sump and returning with control JIC. Office to reschedule upon receiving parts.; ordrng 1 W11025157 (Pump and motor)"
We serviced a
WHIRLPOOL RANGE
Model RF362LXTS3
Near Harker Heights, TX 76548
Wesley
Job Details: 04/06/2021
Arrived onsite and customer stated oven is sometimes warm first thing in the morning without having been used. Everything passes functional inspection. Advised customer to leave thermometer in oven and take picture of temp when oven is perceived to be on randomly. All checks good.
We serviced a
GE REFRIGERATOR
Model GSH25GGCBWW
Near Killeen, TX 76549
Al
Job Details: 04/06/2021
"Arrived on site and inspected unusual noises from the side by side unit.Customer advised since the storm, the unit has been malfunctioning.Confirmed the complaint from customers video.I had the customer removed all of the freezer items.I discovered the ice maker was filled to he top and was causing the malfunctioning when it would naturally fill.I used customers blow dryer to melt and clean the freezer compartment to prevent anything else from obstructing the fan motor.Customer also witnessed the repair and was satisfied with the outcome.Job complete"
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS4
Near Killeen, TX 76542
Al
Job Details: 04/06/2021
Arrived on site and inspected front right burner issues.Confirmed the complaint and found the infinite switch and coil were both defective.R&R both and unit tested as designed.Customer witnessed the repair and was satisfied.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVQ00
Near Temple, TX 76502
Tyler
Job Details: 04/06/2021
Arrived on site for refrigerator not cooling. Upon arrival I found the condenser fan motor not running as well as a compressor but the evaporator coil fan was running. Upon further inspection I found the start device on the compressor is receiving 120 V but the compressor was not turning on and then replace the start device and found that the compressor ran for 30 seconds four times in a row before failing each time and the amperage to the compressor fluctuated between .3 and 7.83 A on each test. On the fifth test the compressor did kick on and run and the amperage was at 1.45 A but after one minute of run time even though the compressor had not filled the high side line had gotten so hot that you couldnt even touch it but the dryer was ice cold. Unit will need a sealed system repair at this time office to reschedule once availability of parts is known and a HS authorization is acquired; ordrng 1 W10233961 (Compressor) and 1 WP2188823 (Evap) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access coupler) and 1 Cnote (Need ahs autho before repair)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Killeen, TX 76542
Al
Job Details: 04/06/2021
Arrived on site and inspected side by side refrigerator garage unit Not Cooling.Checked temperatures inside and got 38 Freezer and 48 in the fresh food section.Accessed the evaporator and found all fans operating.Noticed the small frost pattern stopped before the first rung.Accessed the SS thread and advised of my findings and determined the unit will require a sealed system repair.Ordering the parts needed for the repair.Office to schedule return services due to part availability.; ordrng 1 WPW10143759 (DRIER-UV) and 1 W10507884 (COMPRESSOR) and 1 Sealedsystemrepair (2 hours / SS tech)
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGW3
Near Killeen, TX 76542
Al
Job Details: 04/06/2021
Arrived on site and inspected dishwasher not draining.Put the unit in diagnostics test mode and verified the drain pump is defective.Also got the 6/4 Float Switch open error code.Ordering both parts.Office to schedule return services.; ordrng 1 WPW10195039 (Switch (FLOAT)) and 1 W10876537 (Drain Pump)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harker Heights, TX 76548
Wesley
Job Details: 04/06/2021
Arrived onsite and found unit operating with wobble because missing left rear foot. Installed new foot from truck stock. Secured wiring harness to the motor as pin had backed out partially. All checks good. Unit is now operating as designed.