"Arrived on site for a cooktop with a burner not igniting properly. On arrival the customer stated they had started the burner and walked away, but was not sure if it ignited. When they came back it wasnt lit and when they tried again it lit a large whoosh of flame. On arrival the burner caps and heads were off. I put them back on and test the unit. I found all working as designed. I informed the customer of my findings.

Arrived on site for a dishwasher with no power. I checked voltage at the terminal block and wall and found none. I checked and found the breaker not popped. I informed the customer of my findings and advised them on reaching out to an electrician. Call complete.

Arrived on site to install heater per the special pointer. I installed the heater and then test the unit. The unit is working as designed and no leaks were observed at the time of service. Call complete.

"Arrived on site to install previously diagnosed parts. I installed the control, heater, and fan motor. I then tested the unit and it is now working as designed. No leaks observed at the time of service. Call complete."

Arrived on site for upper rack rail issues. On arrival the customer stated the real issue was the lower dish rack had severe rust. Upon further inspection I found several areas on the lower rack that completely rusted through. Upon further inspection I found rust building on upper tracks too. Per the special project W11296667 and S code S22916 we will return with the tracks on hand to install. Ordering rack and office to reschedule; ordrng 1 W11527890 (Lower Rack)

Arrived on site for a cooktop with a burner not lighting. On arrival the customer stated the real issue is the furthest right knob is broken. Upon further inspection I found the valve physically damaged and the knob fine. I tested all burners and found them igniting. Ordering right side manifold to replace. Office to reschedule. ; ordrng 1 W11333176 (Right Manifold)

"Arrived on site for a washer not draining properly. I put the unit into diagnostics mode and found stored error codes F9E1 for long drain, F3E1 for water level system error, F8E3 for overflow, and F0E1 for load detected during clean. I cleared the error codes. I then ran a diagnostics cycle and found it threw a F9E1 error code at the end, and the drain never energized. I checked voltage to the drain and found none. After resetting the power several times it fixed itself and drained. I gained access to the back of the unit and found a leak at the drain and the bottom of the pipe vent. Upon further inspection I found the bellow also leaking. I am ordering the bellow, control, and pipe vent to install. I will bring back the pump to install too. Office to reschedule and get autho. ; ordrng 1 W11183219 (Pipe Vent) and 1 W11106747 (Bellow) and 1 W11032117 (Control) and 1 Autho (Autho), states that autho needed"

"Arrived on site for a refrigerator were another company diagnosed a sealed system failure and the customer was told to contact Whirlpool. On arrival the unit was on and above 70?F. I put the unit into diagnostics mode and found all airflow components running as designed. Upon further inspection I found both evaps with no frost pattern or ice build up. I gained access to the back of the unit and found the compressor running, but only drawing .4 amps. This indicates a bad SS. I found SS repairs still covered. Ordering all SS components and office to reschedule with a SS tech + 2 hour. ; ordrng 1 W11492867 (RC Evap) and 1 WPW10608485 (FC Evap) and 1 W10832994 (Compressor) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier)"

Arrived on site for a dishwasher that was tripping the breaker. On arrival the unit had power. I test the drain and latch but could not trip the breaker. Upon further inspection I found the bushings on the heater completely corroded. I gained access to the back of the unit and found signs of a leak. I informed the customer it is possible the leak onto the element connector could possibly be shorting out and causing the breaker to pop. In order to repair the unit we will order and replace the heater. The repair is covered per the service pointer W11540964 and S-code S17304. Office to reschedule.; ordrng 1 W11537778 (Heater)

Arrived on site to test unit for oven not working. Test unit and found and fuse. Replaced fuse test unit and unit test good job complete.

Arrived on site to replace wash motor and console. Replaced wash motor and found gasket missing and motor missing 3 gaskets.

Arrived on site to replace control board. Replaced board test unit and unit test good. Both oven pre heating to 350 and lights turning off job complete.

Arrived on site to test unit for unit not heating correctly. Test unit for average temp of the unit and unit at 342? average temp. Showed customer the average temp and she agreed with it job complete

Arrived on site to test unit for right front burner. Not igniting correctly. Removed burner head and adjusted the burner head test unit and unit test good job complete.

Arrived on site to replaced heating element due to special project. Replaced heating element test unit for leaks no leaks present at this time job complete.

Arrived on site to test unit for unit leaking. Test unit and found fill valve water line not tight. Secured line test unit and unit test good job complete

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the 2 top modules in the RC section and the modules in the FC section not operating. Per service pointer W11606409, I removed and replaced the 10 modules and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got to agitate and spin, I could hear the motor functioning, but the washplate and basket failed to turn. I tilted the unit back and found where the unit had dropped to the floor and caused the pulley to burn through the shield and the pulley nut came off and the belt warped and came off (photos). I removed and replaced the cam assembly and belt and cleaned up the shield and retested. Unit is operating as designed. I tested the suspension rods and they are good. Advised the customer of my findings and repairs. Made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the bushings had deteriorated and the rubber grommets were left. When I pulled the unit out, I found the unit had been leaking water (photos). The cabinets to the left of the unit had water damage from a previous unit (photo). I removed and replaced the element and checked the main harness and it was good. Tested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I placed the unit in diagnostics and checked the ice maker for error codes and found E5. I removed and replaced the RC ice maker and hv control and retested. Unit is operating as designed. I cycled power to reset controls after testing. No water leaks observed during service, job completed."

"Arrived on site to inspect wall oven time jumping. Upon further inspection, the customer advised that the time wont keep on the display. I found the unit not connected to WiFi. I attempted to place the unit in diagnostics and it failed. I removed and replaced the main control and placed the unit in diagnostics and tested the components and the unit is operating as designed. I attempted to assist the customer is connecting the unit to WiFi and the customers phone would not cooperate. I provided the customer with the Whirlpool wifi team 800 number if they need assistance. Job completed."

"Arrived on site to inspect washer not working. Upon further inspection, the customer advised that before arrival today, they were able to get the unit operating but wanted it checked out for any other issues. I placed the unit in diagnostics showing error codes F9E1, F8E1, F0E2, & F5E2. Cleared the codes and continued with testing. I checked the bellow drain ports and found them completely clogged with debris and found a large amount of pet hair around the inside of the bellow. Unit operated as designed in diagnostics. Found customer has a water softener system and on a well. I made recommendations for use and care, as well as detergent use. No water leaks observed during service, job completed."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit on and cycling water, but the unit is not eating cold enough to make ice. Tested the unit in diagnostics and found the unit has a leak. I found the leak to be at the cap tube at the back of the unit (photo) and evidence of oil on the bottom panel near the compressor. compressor, evaporator, non UV drier, access valve, filter, and cleaning solution ; ordrng 1 WPW10605286 (Compressor kit) and 1 WPW10218037 (Evaporator) and 1 TJ90SF8404 (Access valve) and 1 W10843121 (Non UV drier)

"Arrived on site to inspect trash compactor jamming. Upon further inspection, I found the unit with no power. Customer cycled power at the breaker and the unit immediately began to operate. I attempted to pull the unit out from the cabinets, but due to the cabinets being too tight around the unit, I was unable to do so. I was unable to get the model/serial numbers due to this. I advised the customer that I would have to order parts and come back. Customer will have builder make the unit accessible upon return service. I am ordering all switches, knob and knob nut and office to schedule return service. ; ordrng 1 W11243179 (Drawer safety switch) and 1 WP777811 (Directional switch) and 1 WP9871971 (Rotary on/off switch) and 1 9871829 (Drawer switch) and 1 WPW10242556 (Push button on/off switch) and 1 W11032731 (On/off switch) and 1 WP9871920 (Knob) and 1 WP777383 (Knob nut)"

"Arrived on site. Replaced condenser fan motor,ran diagnostics fan powered on air flow feels stronger.

"Arrived on site. Found evaporator incased in ice ran diagnostics bimetal reading open,removed cover checked harness and bimetal,movement from harness powered on heater,checked diagnostic reading and bimetal now reading closed. Heater powered on reassembled freezer compartment heater still powered on and bimetal reading closed. Possible loose connection at harness

"Arrived on site for cooling complaint. Found fan customer ordered to be incorrect fan was for a dual evaporator French door refrigerator,found icicles around fan motor,removed ice engaged switch fan powered on. Tilted drain pan found no ice build up in pan,adjusted and reinstalled drain pan checked air flow good. Advised customer to let unit run"

"Arrived on site for concerns about ice. Per customer they dispensed ice and there was some styrofoam in cup,removed ice container dumped ice checked ice no styrofoam in ice or container,removed ui assembly found no issues in dispenser compartment. Dispensed ice no styrofoam in ice. Possible styrofoam was from excess hanging out from liner and cleared path in chute."

"Arrived on site for no ice. Ran diagnostics E5 error code diagnosed a defective icemaker,replaced icemaker power cycled unit,ran icemaker test passed,ran fill test passed."

"Arrived on site. Found ripped damaged right side fresh food door gasket,replaced gasket remolded door gasket checked door seal good."

Arrived on site for unit not freezing and shutting off. Found freezer evaporator incased in ice preventing fan from inning and power cycling unit. Ran diagnostics heater powered on diagnosed unit will need a new control and fan motor assembly that includes new thermistors found freezer led defective ordering led also; ordrng 1 W10695459 (Module) and 1 W11249952 (Motor evap)

"Arrived on site for door issues. Diagnosed a defective right side door hinge assembly,ordering new hinge assembly ; ordrng 1 W11240748 (Hinge right side)"

Arrived onsite for refrigerator door unbalanced and rubbing. Upon arrival inspected unit. Fridge Door was making noise. Customer had ordered hinge plate but after investigation found that was not the issue. Found parts of the hinge assembly were worn down.

Arrived onsite for washer with odor. Upon arrival inspected unit. Put unit in diagnostics and found stored error code for stuck button. Ran test and found when valve energized it was making a squealing noise. Replaced valve to insure adequate water flow. Tested unit and unit is functioning properly. Customer is using affresh to counter odor. Also recommended the addition of vinegar to help with deodorizing and breakdown of buildup associated with hard water.

Unit 4205. Arrived onsite for hood light not functioning. Upon arrival found manufacturing glue/silicone melted into the socket housing. Needed socket replaced. Replaced socket and tested. Unit is functioning properly. Job complete

Arrived onsite for refrigerator not cooling properly. Upon arrival found compressor and fans running. Compressor pulling.7 amps. Exposed evaporator and no frost pattern was accumulating. Unit showing signs of ss failure. Customer has home warranty and will have dispatch.

Arrived onsite to replace previously diagnosed parts. Upon disassembly and exposing evaporator compartment and compressor compartment found lines to evaporator completely corroded. Plugged unit in for checks and could hear dripping and hissing sound from evaporator compartment. Used bubble solution and found leak at liner. Took pics and contacted tech line. Spoke with Adrian SR#7734206845. Cannot move forward with a good repair. Manufacturer will reach out to customer within 3 business days.

Arrived onsite to replace damaged freezer door. Replaced door but found water lines did not match up with original connections. Need to order connections for water lines. Office to reschedule ; ordrng 1 WP4373559 (Fitting)

Arrived onsite for range with F1E0 error. Upon arrival inspected unit And Found failed control board. Will need to order and replace main board. Office to reschedule ; ordrng 1 W11528350 (Control)

Arrived onsite for ice machine not making ice. Upon arrival inspected unit. Unit was running. Seemed to be dripping from the top. Removed cover and found multiple sheets of ice stacked on one another. Found unit was attempting to make ice but due to a failure grid cutter could not finish the process. Took pic. Will need to order and replace the grid cutter. Office to reschedule.; ordrng 1 W10919199 (Grid cutter)

Arrived onsite for a dishwasher with a heater recall. I replaced the heating element and ran auto diagnostics. Unit is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived onsite for ripped gaskets, Inspected the unit and the area. Gaskets on the right and left RC doors were ripped. Installed both gaskets on the doors with heat gun. Inspected after installation and saw no gaps. Call complete."

Arrived onsite for a dryer not heating correctly. The customer stated they had a vent cleaning company out to clean the vents and the unit is working. The dryer is working as designed. Call complete.

Arrived onsite for a refrigerator to replace previous diagnosed parts. I found the sealed system completely charged and the compressor not pumping.I replaced the compressor and added a dye dryer. I vacuumed the system and found a leak at the factory solder joints on the new drier. I replaced the drier again and vacuumed the system. I charged the system with 4.7 ozs of R134A refrigerant and tested. The unit is working as designed. No water connections. Call complete.

Arrived onsite for a refrigerator with a no ice condition. I tested the icemaker and it would not go into a harvest with 120VAC supplying it. The icemaker needs to be replaced; ordrng 1 W11284458 (ICEMAKER)

Arrived onsite for a refrigerator not making ice. Mr stated it hasnt made ice since the last repair and the ice cream in the FC has been softer than normal but everything else in the FC has been frozen and the RC cools fine. I tested temps and found the RC at 37 degrees and the FC was at 18 degrees. I tested the thermistors and fans. The fans were working as designed but there was not a lot of air movement with the FC fan. I found the FC thermistor reading 18 degrees and the FC evaporator thermistor reading 16 degrees. I exposed the evaporator and found the fins pushed over across the top and it frosted over across the top but the evaporator had a good frost pattern. I found the FC thermistor bracket loose. I removed the metal bracket and attached it with foil tape and zip tied it on the evaporator. I removed the frost and straightened out the fins. I found the vent on the side of the refrigerator for the condenser exhaust and the condenser itself clogged up with dog hair. I cleaned the vent and the condenser. I tested the unit and the temp dropped 40 degrees in 30 minutes and was still dropping. I advised the customer to get a thermometer and put it in the FC so he could monitor actual temp. I explained that it should be making ice by morning and if it wasnt to call the office and tell us what the temp was so we would know if there is a SS issue or something else. office needs to make contact with the customer and get an update. If its making ice close the call. If its not making ice get the temp of the FC from the customer and contact PR.; O-emld tckt

"Arrived on site ,replaced thermistor. All checking normal. Did mention that if unit freezes up again it may need control kit . No water leaks detected at time of service.

"Arrived on site for dishwasher door not staying shut also door will slam open . Found latch and strike worn down as well as both links broken . Replaced parts . All is checking normal. No water leaks detected at time of service. Job complete"

Arrived on site for unit not heating and timer not advancing . Ran voltage checke at block and found unit is dropping a leg of power . Tried breaker rest . Recommended to customer have an electrician checke breaker and outlet . No lint build up at time of service. Job complete

"Arrived on site for gasket falling out of tub on left side . Found upper rack on left side bowed out causing it to catch and pull gasket out . Gasket in good shape , reinstalled back on to tub . Reshaped upper rack so as to not catch gasket . All checking normal. No water leaks detected at time of service. Job complete."

"Arrived on site, replaced element. Ran test per whirlpool sp specs. No water leaks detected at time of service. Job complete"

"Arrived on site for fridge not cooling properly . Found temps in FZ @ 37. Compressor is making loud buzzing noise . Talked to CS . Ordering compressor, service port , uv drier . No water leaks detected at time of service. Compressor,evapThursday ; ordrng 1 12002041 (Evap) and 1 Weight3hrs and 1 Uvdrier and 1 Serviceport and 1 W10160407 (Compressor .)"

"Arrived on site for ice staying crushed for cubed . Found frost around back of cabinet. Door flap is sealing properly . Im harvested properly. No frost in freezer . Also when dispensing water for IM valve will make a high pitch sound . Ordering dampener ,valve and thermistor to have on hand if needed No water leaks detected at time of service. Call to set return ; ordrng 1 W11446814 (Valve) and 1 W10196393 (Dampener) and 1 12791417SP (Thermistor)"

"Arrived on site for for freezer lights out . Found FZ lights out . As well as some fresh food light are doing out since service call was put in . Ordering led driver , will replace lights when driver is replaced . No water leaks detected at time of service. Call to set return ; ordrng 1 W10640411 (Led driver)"

Arrived on site for refrigerator not allowing freezer door to open correctly. Upon arrival confirmed complaint. Found shelves had come off of alignment due to unit being moved outside into garage. Instructed customer on how to readjust shelves to prevent issue and customer made adjustments and found door working as designed.

Arrived on site for dryer not advancing to cycle but still heating as designed. Upon arrival confirm complaint Ive been verify that unit had a stable 240 V connection and that there were no voltage drops from outlet when unit was turned on and running. Also verify that all thermostats fuses and limiters working within manufacture specs along with the heating element. I didnt found that no matter what setting the dryer was done to it would continuously run without stopping or advancing the timer. I then reassembled and tested unit with a new timer on multiple settings and found that unit could cycle in advance and shut off as designed with no further failures. Inform customer that unit is ready for use

Arrived on site for dishwasher not draining and giving an F9 E1 error code. Upon arrival confirm complain but found no failures in the drain motor control. I then found a clog inside the PVC drain pipe under the sink causing water not to drain out correctly. Removed clog reassembled and tested unit and found dishwasher drain on multiple test with no leaks. Call complete

Arrived on site for dishwasher needing element replacement. Upon arrival confirm complaint upon further inspection found gold style bushing element in unit. Replace element reassembled and tested unit verified there were no leaks. Call complete

Arrived on site for dishwasher needing new element. Upon arrival confirmed issue and found gold style element bush8ng in unit. Replaced element per special project S17304. Found no leaks during tests. Call complete

Arrived on site for washer not going past since cycle. Part of arrival confirmed issue but found no errors and diagnostics and customer had stated that unit would just repeatedly click as a door latch would not engage. Upon further testing I found that the latch was internally broken causing unit to not continue cycle and thinking the door was still open. Was able to reschedule customer ; ordrng 1 W11513248 (Latch)

"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored error code F9E1. Gained access to drain pump and unit was clogged with pet hair. Called techline and spoke to Adrian SR#7734215224 and stated unit will not be covered under warranty for this trip as its been the same issue in the past. Unclogged the drain and tested unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator not cooling, inspected unit and work area. Found FC -15? and RC 72? freezer evap is completely frozen. I was trying to test the unit in diagnostics and found user control unresponsive. Unit will need main control and UI to continue with further repairs. No leaks where observed during service.

"Arrived on site for for dishwasher, inspected unit and work area. Gain access to Replaced element. Replaced old with new and improved one. Tested unit and its now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Gained access to install new sump and motor. After installing new parts I tested unit and its now operating as designed. Office to collect payment from con file. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. CX explained could not take filter out to replace it. I gain access to filters and removed and replaced it for him. No leaks where observed during service job completed."

"Arrived on site for washer, inspected unit and work area. Tested unit and found it leaking from below. I replaced below as it was defective and tested, unit is now operating as designed. No leaks where observed during service. Job completed. F0E5"

"Arrived on site to test unit for error code f6e1(communication error MCU). Ran diagnostics and motor not engaging and no voltage to motor. Replaced MCU, tested unit, unit working as designed. No leaks detected.

"Arrived on site for range, inspected unit and work area. Installed all parts previously ordered and also found the igniter harness to bake disconnected and sparking on the chasis. Connected harness and tested, and was still not igniting replaced the igniter and unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. CX complaint intermittently working. Tested voltage to fan and was good. Tested amp draw to compressor and also good. Inspected for defrost issues and everything was also good. Found a short in the thermostat causing the. Fan and compressor to shut off; ordrng 1 5304492453 (Thermostat) and 1 216707200 (Knob)"

Arrived on site to test unit for low detergent prompting even with soap in dispenser. Found when filled to max light goes away. Spoke with techline and was advised dispenser needs to be filled to max with detergent and unit dispenses detergent based off load size. Unit works off same principle as load and go. No leaks detected. Job complete. SR#7734213858

"Arrived on site to test unit for rack not staying in place. Found stop was missing. Secured stop, tested unit, unit working as designed. No leaks detected. Job complete."

"Arrived on site to replace compressor from previous diagnosis. Replaced compressor, system held nitrogen at135psi for 20mins and no leaks detected. Charged system to specs, unit now working as designed. Advised to allow unit to cool down before stocking. No leaks detected. Job complete."

"Arrived on site for dishwasher, inspected unit and work area. CX explained they had bought this appliance from American freight and when it was installed they noticed water leaking from the tub seam. They pulled it out and noticed it was dented. Called techline and Spoke to Rich SR#7734214462 and they said its a functional failure, I made it clear to them that the unit was purchased like that and that it was dented. Techline said to proceed with replacing the tub. No leaks where observed during service. Office to reschedule when parts are available.; ordrng 1 W11409866 (Tub)"

Arrived onsite and replaced the door latch. All checks good. Balance notated in prior notes. Advised tenant on repair.

Arrived onsite and found unit operating with grinding noise. Found unit wash plate had small brass key stuck in he tread. Removed key and restored normal function. All checks good. Advised customer on repair.

Arrived onsite for error codes reported by the installer and energized unit which had been sitting off and was unable to reproduce any problems. All checks goodUnit is now operating as designed. RB0711904

Arrived on site to test unit for sparking. Spoke with tech line and was advised to apply touch up paint to burn marks and advise on removing rack hen not in use. Job complete. SR#7734206612

"Arrived onsite for questions on design, noise level, dispenser function and door ice maker. Provided customer instruct on concern items. All checks good. Unit is operating as designed."

Arrived onsite for customer wanting evaluation based on concerns with occasional squeaking. Off balance error code only. Cleared error and tested. All operating as designed in diagnostics without squeaking. No oil leak. Advised customer on perspective and did not recommend any repair at this time.

Arrived onsite and found unit control box failure causing cooling failure no power going to compressor or condenser fan. Ordering control box to repair. ; ordrng 1 W11546609 (Control box)

"Arrived onsite and found unit spinning off balance even while empty in diagnostics. Found suspension is good, but found the spin basket is over an inch out of round. Ordering spin basket to repair. Office to reschedule. ; ordrng 1 W11172199 (Basket)"

"Arrived on site to test unit for water leak, ran unit for ten minutes could not replicate leak, split door, dispenser does not have any water residue around it, stated to customer that since it only happened once it is possible the wash arms got stuck on some item that was not loaded correctly, advised customer to monitor , since no leaks were found no repair could be made, unit is running as designed, no leaks detected job complete"

"Arrived onsite for second appliance customer wanted maintenance evaluation. All checks good, heating as designed with no roller or pulley noise. Advised customer have the vents cleaned due to long vent and poor airflow error in diagnostics. All else checks good."

Arrived onsite and found unit operating with defrost issue. Found heater homing at 104 ohms. Which is out of range according to the tech sheet. CS advised based on similar case history to replace the control and fuse together and to hold off on the heater because it has not been needed. Ordering parts to repair. All else checks good. ; ordrng 1 W11376453 (Ui control) and 1 W11624942 (Fuse harness)

"Arrived on site to tested unit for water leak, tested unit found water leaking from bellow, replaced bellow, filled unit with water, inspected all possible leak points, no leaks detected, unit is now running as designed, job complete"

"Arrived on site to test unit for loud noise during ice maker water fill, tested unit found loud vibrating noise during fill test and ice maker squeaking loudly during harvest, replaced dual valve and ice maker, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for over heating, tested unit to 350, unit heated to 375 and recovered to 350 within 10 minutes, unit is running as designed, job complete"

"Arrived on site to replace previously diagnosed motor and blower wheel, replaced parts, tested unit , unit now running as designed, job complete"

"Arrived on site to replace previously diagnosed terminal block and terminal block wires, replaced parts, customer was supposed to replace the power cord, but they used electrical tape to seal int the burnt wires, tested unit, unit running as designed but advised customer to install new cord to prevent possible damage, at this time job is complete"

"Arrived on site to test unit for unit not cooling properly, tested unit found ice maker working properly but temps in FC are set to coldest but ice cream is soft, exposed Evaporator and found a good frost pattern, recommend replacing FC and RC thermistors with control box, ordering parts office to reschedule ; ordrng 2 WPW10384183 (RC /FC thermistor)s and 1 W11546690 (Control box)"

Arrived on site to diagnose a dryer that is making unusual noise. Found blower wheel cracked and replaced it. Tested unit and found all is functioning properly at this time.

Arrived on site to diagnose a washer that is shaking during spin. Tested all parts and components and found no failures to unit at this time. If unit is shaking cycle will need to be paused and load shifted for balanced spinning. No repairs needed and no leaks were found at time of service.

Arrived on site to diagnose a dishwasher with a damaged drain hose. Found drain line cracked and replaced it. Unit wasn't installed for testing at this time.

Arrived on site to diagnose a refrigerator that is not opening and closing properly. Found customer already corrected issue and just wanted unit inspected today. Checked all parts and components and found no failures to unit at this time. Advised customer on findings and no further repairs needed. No leaks were found at time of service.

Arrived on site to diagnose a dishwasher that is not cycling properly. Found power cord barely connected to junction assembly preventing current flow. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is not dispensing ice. Found ice stuck on the wrong side of crusher blades preventing it from dispensing. Cleared clog and all is working properly at this time. No leaks were found at time of service.

Arrived on site to diagnose a refrigerator that is frosting in the fc. Found spacer washer not installed on correct hinge preventing doors from closing properly. Reinstalled washer correctly and all is working properly at this time. No water hooked up to unit.

Arrived on site to replace wrapper for microwave. Oven in use at 500+ degrees at time of arrival rendering microwave too hot to uninstall for service. Advised customer that call needs to be rescheduled and not to use stove for an hour prior to time frame. Office to set return appointment.; O-emld tckt

"Arrived on site to diagnose refrigerator with frost in the freezer compartment. Examined unit and found the freezer was full of frost due to gasket not making contact with the liner. Rails were stiff due to lubricant melting out with the water. Found the drain was clogged as well and had likely caused the ice on the bottom to contact the drawer and keep it from closing. Replaced both rails and removed clog from drain. Verified door is now closing evenly and gasket is sealed on all sides.

Arrived on site to install new heating element per SP W11540964. Installed new element and verified no damage present. Unit working as designed. Call complete.