We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/25/2023
Arrived on site to inspect unit for rust on outer door. Maiden number we had was incorrect. Updated model number. Office to reschedule. ; ordrng 1 W11416792 (Outer door panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/25/2023
Arrived on site to test unit for gasket rolling. Found liner in door is too far separated causing gasket to roll when door is closed and not allow a proper seal. Recommend replacing right RC door in stainless. Office to reschedule. ; ordrng 1 LW10564036 (RH door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Buda, TX 78610
Kevin
Job Details: 05/25/2023
"Arrived on site and found no ice production, freezer temperature is currently 4-5 degrees, attempted to cycle icemaker with test 44 and it didnt run, inspected wiring at bottom of door and dont see any physical damage to wires but shroud is torn. Ran test 44 again and it now cycled, ran test 45 and it filled with water. Will order a new door to complete repair.; ordrng 1 W11566701 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Kevin
Job Details: 05/25/2023
"Arrived on site and customer described chatter noise when icemaker is filling. Ran test 45 and did not hear any chatter at this time. There is also condensation on top of freezer gasket, techline had an internal memo that never became a service pointer to add gas material underneath. If you are a returning technician and have never done this ask for advisement. Add water pressure regulator behind refrigerator ; ordrng 1 W10786952 (Water pressure regulator) and 1 8212547RP (Water line) and 3 W11159742 (Gasket)s"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Belton, TX 76513
David Z
Job Details: 05/25/2023
"Arrived on site to diagnose dryer that is making a consistent buzzing sound. Examined and tested unit and confirmed noise happened soon after cycle started. Noise sounds similar to a buzzing capacitor. Sounded like noise was coming from the control triacs. Replaced control and retested. Noise still present with new control, but slightly quieter. Traced noise to interior of unit where it's either coming from a buzzing steak valve, or the motor itself. Noise sounds electrical and does not sound like rotational mass noises. Ordering motor, valve and internal electrical parts to resolve. Office to schedule when all parts arrive. ; ordrng 1 W11664629 (Main Harnees) and 1 W11213863 (Steam Valve) and 1 Research-steamvalve (Research steam valve) and 1 WP3387747 (Heater) and 1 WP8557403 (Thermostat) and 1 280148 (Thermal Cutoff)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Temple, TX 76501
David Z
Job Details: 05/25/2023
"Arrived on site to follow up on refrigerator that was leaking water consistently. Examined unit and found the evap pan was full again. On closer inspection found the compressor scalding hot due to condenser fan not running at all. Compressor running constantly with no cooling, causing defrost water to sit in drip pan and not evaporate. Advised customer we need to replace tue condenser fan to resolve. Orsering fan and control to resolve. Return visit set for 5/31. ; ordrng 1 WP2188874 (Condenser motor) and 1 WPW10366605 (Defrost Contol) and 1 WPW10583800 (Thermostat)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS20
Near Austin, TX 78759
Wesley
Job Details: 05/25/2023
"Arrived onsite and found unit operating with inconsistent microwave function. No perceptible level issue or install issue. Discussed with GC and have ordered the inverter and the interlock assembly, returning with hinges. Requesting GC be the attending technician to evaluate possible installation causation. ; ordrng 1 W11578579 (Inverter) and 1 W11033422 (Interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78633
Gerry C
Job Details: 05/25/2023
"Arrived to instal previously diagnosed and ordered parts. I removed the mullion for inspection and found one of the wires had been sheared off, likely during manufacturing. I installed the replacement. Verifying the inability of the UI to enter full test mode and only able to enter into the error mode, I removed and replaced. The new UI showed F3E8 within service test mode, when the new UI was installed. Attempts to get the unit into test mode still failed, even though it was able to be put into the first stage, error mode. I tested the harness from end-to-end and found very good continuity on all four wires. The 5VDC was present and I could read DCV on the other two connections as well, but the information for exacting expected readings was not published. I attempted main control replacement and there was no change. The RC door gaskets were mis-ordered and will require a return service. Office to order the H/T sensor, second door gasket and UI.Contacted MFG tech Rich. File# 7736494884. I was advised there is not a current work around for the service mode issue and it has been submitted to engineering for a direct response. The tech agreed with my summary and parts to be ordered. No leaks observed during service. Office to contact the customer to arrange return service. Tech GCO.; ordrng 1 W11040893 (HT sensor) and 1 W11456682 (Gasket, RC) and 1 GCO (GCO) and 1 W11664671 (UI)"
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Fort Cavazos, TX 76544
Tyler
Job Details: 05/25/2023
Arrived on site for washer still not starting cycles correctly. Upon arrival reconfirmed issue and called whirlpool commercial techline and spoke with Jordan 05/25/23 11:40am/ 12:40pm. After checking voltage reading with techline and running diagnostics resets we narrowed failure to ui control logic freezing and resetting cycle. Techline recommended replacing W11475812 ui control. Spoke with office and reschedule customer for 05/26/23 to complete repairs. ; ordrng 1 W11475812 (Ui control)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/25/2023
Arrived on site to test unit for no ice production. Found recirculating pump not engaging. Recommend replacing pump. ordrng 1 W11542867 (Recirculating pump)
We serviced a
GE REFRIGERATOR
Model GSH25JSTASS
Near Burnet, TX 78611
Paul
Job Details: 05/25/2023
Arrived onsite for a refrigerator not cooling well in the RC. The customer stated now its not cooling well in either compartment. I found the evaporator packed in frost and not defrosting due to the bimetal separating and not closing properly. I removed the frost and replaced the bimetal thermostat. The unit is working as designed. Call complete.
We serviced a
GE RANGE
Model PHS920SF1SS
Near Austin, TX 78750
Wesley
Job Details: 05/25/2023
Arrived onsite and repaired unit with glitch symptom. Power cycled for 5 minutes which restored function to normal. All checks good
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Liberty Hill, TX 78642
Lou
Job Details: 05/25/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested voltage at the outlet and got 245V. I tested the unit and found the element not coming on. I disassembled the unit and tested the element,cutoff, thermostat and fuse and found the element open. I removed the element to find the middle metal plate badly warped and cracked and the coils broken. I cleaned the lint from the unit (before/after photos) and installed a new element and reassembled the unit. Retested and unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78750
Wesley
Job Details: 05/25/2023
Arrived onsite and found unit operating with failed freezer LED only. Repaired by replacing the freezer LED.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Kyle, TX 78640
Leonardo
Job Details: 05/25/2023
Arrived on site to test unit for broken hinge. Found right hinge broken replaced hinge. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near Kyle, TX 78640
Leonardo
Job Details: 05/25/2023
Arrived on site to test unit for no power. Test unit and found unit getting 5v. Plugged unit in to another outlet and unit working correctly.
We serviced a
GE REFRIGERATOR
Model CWE23SP2MHS1
Near Georgetown, TX 78626
Gerry C
Job Details: 05/25/2023
"rE 06 02 20, 06 04 20, 06 00 20. Per the MFG service documentation, the codes listed were for the FF ice maker, with which, the unit is not equipped. I tested all available FZ ice maker tests and found no mechanical or electrical faults. The ice maker had cubes within it and they were ejected as well. The FZ ice maker full test, #100, revealed all functions were present, however, water did not enter the ice maker mold and the valve could be heard operating. I found the fill line was frozen and I tested continuity and voltage supply to the fill tube heater and found them correct and present. The factory applied heat tape was incorrectly applied in the area where the freezing occurred and I corrected and re-wrapped with foil tape, spreading the element wires to opposing sides of the tubing, as the rest of the tube, that was unaffected, was wrapped. I tested again and all functions returned. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Georgetown, TX 78628
Gerry C
Job Details: 05/25/2023
"WOS31ES0JS01 Arrived to inspect no power. I found the thermal fuse had failed and I removed and replaced. All functions resumed and the unit heated and cycled as designed.
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Killeen, TX 76542
Tyler
Job Details: 05/25/2023
"Arrived on site for range showing F6E1 in diagnostics. Upon arriving confirmed issue and found the following errors: F1e0, F6E1, F8E0. Found elements both in tact. Found oven sensor at 1.09k at room temp at reached around 1.67k after 45 minute 350 degree test. Couldnt replicate any of the error codes or find faults with ACU or cooling fan. Found unit could hold temps for 45 minutes wit,hour failure. Reset unit and instructed customer to use oven and see if issue reoccurs. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Burnet, TX 78611
Paul
Job Details: 05/25/2023
Arrived onsite for a refrigerator that stopped cooling. I found the system almost out of refrigerant. I checked all the lower unit parts and found no signs of dye. I found no traces of dye in the condenser pan. I exposed the evaporator and found no signs of dye. I verified there was dye in the system at the drier access valve. I looked for signs around the FC door and rear chassis finding no dye. I removed the refrigerant and filled the system with nitrogen and verified there is a slow leak in the chassis. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78737
Luis
Job Details: 05/25/2023
"Arrived on site for no,cool. Pierced low side pressure reading -20 removed drier found moisture in drier flushed system replaced drier and 3 way valve during installation found cap tube extremely flexible found with movement cap tube broken in liner wall called tech support per tech support and whirlpool will contact customer. Sr#7736493956"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS0
Near Austin, TX 78731
Wesley
Job Details: 05/25/2023
Arrived onsite and installed the leak protector and the control and latch. Tested unit. All checks good. Advised customer on repair.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78734
Luis
Job Details: 05/25/2023
"Arrived on site for no ice. Found icemaker warped ran diagnostics icemaker will not fully rotate to complete cycled diagnosed a defective icemaker,replaced icemaker ran harvest test passed ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78734
Luis
Job Details: 05/25/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Belton, TX 76513
David Z
Job Details: 05/25/2023
"Arrived on site to diagnose dishwasher that is not draining and throwing F9E1 code. Tested unit and confirmed code present, no other errors. Unit will drain if you hit cancel, but is overheating during the normal wash cycles. Replaced drain pump and tested. Verified all working as designed, no water leaks. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Waco, TX 76712
Jonathan M
Job Details: 05/25/2023
"Arrived on site for a washing machine that has flashing an error code message. Inspected unit and work area. The customer advised they had this issue pop up several weeks ago and had someone else come out to fix the washer. At that point, they replace the main control board. They advised that it worked for three or four cycles, and has been popping up ever since. Ran into diagnostics and did confirm the customer complaint. I found an F6 E2 (UI cannot hear ACU) and F6 E3 (ACU cannot hear UI) error codes. Checked connections and found proper connections. I advised the customer that if they had replaced the main control board, the issue would be with the User Interface. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Woodway, TX 76712
Jonathan M
Job Details: 05/25/2023
"Arrived on site for a dryer that is making a noise as it runs. Inspected unit and work area. Did confirm the customers complaint and heard a small rattling coming from the dryer as the drum was turning. Disassembled the unit and found several rollers that were stuck causing the issue. The customer agreed to the repair. Replaced the rollers and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Austin, TX 78749
Kevin
Job Details: 05/25/2023
"Arrived on site and inspected refrigerator and found both LED modules are blinking. After replacing fresh food section LED module lighting is not correct, took one picture. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Austin, TX 78747
Kevin
Job Details: 05/25/2023
Ran all functions and took multiple videos of washer operating properly and showed them to apartment maintenance. Washer is operating as designed, job complete"
We serviced a
GE DISHWASHER
Model ZDT925SPN3SS
Near Georgetown, TX 78628
Gerry C
Job Details: 05/25/2023
"ZDT925SPN3SS Arrived to instal previously diagnosed and ordered part. I removed and replaced the main control and tested. The heating returned and I verified 118 VAC present, to the heater. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBB2
Near Georgetown, TX 78628
Lou
Job Details: 05/25/2023
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error codes F10E1 & F7E1. Cleared the codes and continued with testing. The unit filled with water and began the wash cycles and drained. I had my multimeter on the black wire at the junction box and when it came time for the element to come on, there was no amp draw reading. I removed the outer door panel and inspected the main control and found the harness molex connector at the control shorted and burnt. Unit left turned off at the main switch and no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS01
Near Burnet, TX 78611
Maurice R
Job Details: 05/25/2023
Arrived onsite for oven cycle on and off. On inspection pulled the unit and checked the power was getting 248vac. I then turn the unit on to preheat I used rapid. The unit got to 280? in stopped and rebooted . I called WP tech line they said that the UI need to be replaced and maybe the control board.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0AS04
Near Burnet, TX 78611
Maurice R
Job Details: 05/25/2023
"Arrived onsite for oven with no power. Checked breaker and it was good, gain access to the oven had 248 to the oven. Checked power to control board and there was no power to the control board. Found the thermal fuse and had 124vac to the thermal fuse but 0 volts coming out of the thermal fuse. Replaced the thermal fuse and the unit came on. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Austin, TX 78745
Luis
Job Details: 05/25/2023
"Arrived on site. Powered unit on found unit powering on and off diagnosed a defective control,replaced control powered unit on compressor and fans powered on.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104EBL02
Near New Braunfels, TX 78132
Andrew
Job Details: 05/25/2023
"Arrived on site to test unit for wave guide cover melting. Found grease trapped in cover and causing cover to melt. Spoke with safety and documented. Replaced cover,
We serviced a
ELECTROLUX WASHER
Model EFLS617SIW0
Near Austin, TX 78701
Matthew
Job Details: 05/25/2023
"Unit is 2004. Arrived onsite for unit not spinning clothes out and leaving water in tub. Upon arrival inspected unit. Ran diagnostics and found unit is not engaging motor. In diagnostics unit will not agitate or spin. Drain pump is functioning. Called SW for assistance. In diagnostics pressure readings are not accurate.
We serviced a
KITCHENAID OVEN
Model KEBS277YBL1
Near Austin, TX 78703
Matthew
Job Details: 05/25/2023
"Arrived onsite for unit not heating/functioning properly. Upon arrival inspected unit. Customer stated had to try multiple times to get the unit to work on one occasion. Unit has worked since event occurred.
We serviced a
WHIRLPOOL WASHER
Model WFW96HEAC0
Near Austin, TX 78703
Matthew
Job Details: 05/25/2023
Arrived onsite for unit filing with water while idle. Upon arrival inspected unit. Ran test and confirmed stuck valve. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Manor, TX 78653
Joe Z
Job Details: 05/25/2023
"Arrived on site to install previously ordered parts. Upon arrival Also found valve for ice maker is OL. Replaced valve. Ice-maker, and harness. Test unit and unit harvested and filled correctly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW0
Near Manor, TX 78653
Scott
Job Details: 05/25/2023
Arrived on site for door seal and long dry times . Found seal tearing . Replaced seal . Ran temp and air flow meter . Unit is heating but test indicated air flow restriction. Recommended to customer to have exterior vents checked . Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Manor, TX 78653
Scott
Job Details: 05/25/2023
Arrived on site for leaking dishwasher . Ran diagnostics and a normal cycle and found small leaking between door and tub . Upper left side gasket was slightly mis sharpened . Replaced gasket and re ran test washes . No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ0
Near Manor, TX 78653
Scott
Job Details: 05/25/2023
"Arrived on site for dishwasher not heating . Found heater discolored , was out of resistance range . Replaced element . Ran diagnostics, no error codes . Unit is heating properly at end of test . No water leaks detected at this time . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Scott
Job Details: 05/25/2023
"Arrived on site , installed ice maker . Unit does not have a supply line from valve . Ran harvest and unit harvested and valve is activating . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Scott
Job Details: 05/25/2023
"Arrived on site , installed ice maker . Unit does not have a supply line from valve . Ran harvest and unit harvested and valve is activating . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Georgetown, TX 78628
Lou
Job Details: 05/25/2023
"Arrived on site to inspect refrigerator lights not working. Upon further, I found the FC module not functioning; the two modules on the ice box housing were flickering as were the three modules on the waterbox. I removed and replaced the FC module and tested and all lights mentioned are operating as designed. Unit is cooling properly and operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Buchanan Dam, TX 78609
Paul
Job Details: 05/25/2023
Arrived onsite for a dryer not working. I found the timer switch not closing between C/black wire and H/violet wire when the timer is turned on. I inspected the harness at the timer and found nothing wrong with it. I replaced the timer and tried to start the dryer but nothing happened. I tested L1 circuit to the motor and found 123VAC to the motor at all test points to ground. I tested voltage from T2 to H on the timer and had 13VAC. I traced the neutral circuit and found the connection between all the neutral wires in the control panel had come disconnected in the blue shrink wrap. I connected the harness and tested the dryer. The dryer is working as designed. I stopped and started it multiple times in front of the customer showing him it worked. I tested the amp draw at H on the timer where the timers have been failing and had .10 amps the entire time the dryer was running. This is not going to cause the switch points to fail in the timers. Call complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5536AAS3
Near Niederwald, TX 78640
Leonardo
Job Details: 05/25/2023
Arrived on site to test unit for buttons getting stuck. Showed builder how to turn it on and off with out pushing the buttons to far back. Job complete and replaced control board.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Salado, TX 76571
David Z
Job Details: 05/25/2023
Arrived on site to follow up on washer that was making noise / shaking. I attempted to remove the washplate but found it was completely stuck to the gearcase. Attempted to separate washplate and could not hammer it out. Advised customer I would need to cut the washplate out and replace it. Customer does not want to spend more money on the unit and will replace. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Salado, TX 76571
David Z
Job Details: 05/25/2023
Arrived on site to diagnose upright freezer that is not cooling. Examined unit and found the evaporator covered in frost / iced over causing airflow not to be able to move. Removed evap cover and found 2 wires on the defrost heater completely severed. I was able to depin the connector and repair the wiring with solder seals. Reconnected and verified continuity from the heater. Customer advised to defrost unit to remove ice build up. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78628
Gerry C
Job Details: 05/25/2023
"WDT730PAHZ0 Arrived to inspect drying issues. There were no stored error codes and I found the dispenser lid assembly would not operate as designed and I replaced the dispenser. Service test mode showed all functions present and the unit completed the cycle as designed. The customer pre-rinses well and was using pods. I advised against the use due to the excessive amount of detergent creating foam, which prevents the expected heat transfer and made a recommendation for detergent type and amount. I set the rinse agent dispenser to 1 and advised on rinse agent use. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Austin, TX 78728
Kimo
Job Details: 05/25/2023
Arrived onsite for a refrigerator that has stopped making ice. Upon arrival the customer advised me that the unit began making ice again. I checked that the freezer evap was not ice over it had a good frost pattern on it and the evap fan was running. The was ice in the ice bin did however find that the doors were not sealing properly causing water air to get in. I adjusted the for and the chassis to insure a proper seal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Kimo
Job Details: 05/25/2023
Arrived onsite for a refrigerator that is frosting up in the freezer and leaking. Upon arrival I found that there was ice in the drain pan I removed the ice and also unclogged the drain tube and replace the control and thermistor unit is now operating as designed.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78727
Kimo
Job Details: 05/25/2023
Arrived onsite for a dryer that is making a loud noise when in use. Upon inspection I found that the noise was coming from the the idler pulley. I installed the roller kit and tested the unit and found the unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Killeen, TX 76543
Tyler
Job Details: 05/25/2023
"Arrived on site for range showing f1e0. Upon arrival confirmed issue and error. Found no debri or critters around control. Found control failing with stable 250 connection applied. Replaced control and retested unit, found range working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM13
Near Georgetown, TX 78628
Maurice R
Job Details: 05/25/2023
"Arrived onsite for refrigerator not cooling. On inspection found the compressor was extremely hot. Found the condenser was clogged, cleaned it found there was a ice block on the fc evap. I looked and found a air gap on the left upper corner of fc door. I took the door off and adjusted the bracket to make the door close snug. Informed the customer that the unit deeded to defrost for 48 hours, had them sign the waiver. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Austin, TX 78737
Luis
Job Details: 05/25/2023
"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/25/2023
"Arrived onsite for refrigerator making a noise. On inspection tapping noise in the RC, there was ice on the rc evap cover. The rc evap thermistor read 23?in the rc evap cover. RC thermistor was 39?. Gain access to the evap cover and there was a ice ball in the right side of the evap. Defrosted the ice and replaced the wiring harness. No water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Bertram, TX 78605
Maurice R
Job Details: 05/25/2023
Arrived onsite for dryer will turn on. On inspection I found no voltage at the termite block. Went to the breaker box and found the breaker tripped. Flipped it back on and tested unit. The unit is operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78730
Wesley
Job Details: 05/25/2023
Arrived onsite and tested unit for not operating smoothly. No saved error codes. Unit spins empty on high speed spin properly without undue strain or motion. Ran calibration to restore factory standards for operation. Advised customer on findings.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78731
Wesley
Job Details: 05/25/2023
Arrived onsite and installed the sump and motor and installed unit with brackets. Tested. All checks good. Unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVW6230HC2
Near Austin, TX 78731
Wesley
Job Details: 05/25/2023
Arrived onsite and found unit operating with with failed capacitor causing failure in motor function. Replaced capacitor. Unit is now operating as designed. All else checks good. Unit is now operating as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Killeen, TX 76542
Tyler
Job Details: 05/25/2023
Arrived on site for dishwasher not turning on. Upon arrival confirmed complaint. Upon further testing found neutral wire loose from terminal connector and was able to rewire unit. Found power restored with no errors in diagnostics. Found dishwasher working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Dale, TX 78617
Joe Z
Job Details: 05/25/2023
Arrived on site to install previously ordered part. Replaced right rear element W11171119. Test unit and is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78633
Gerry C
Job Details: 05/25/2023
"KRMF706ESS01 Arrived to inspect no ice. I found the FC was 13? and the RC was 37. I found the FC evaporator cover had the appearance of a partially frost filled evaporator and inspected. The evaporator was full of frost and I removed and tested. I verified the defrost system was intact. The drain tube assembly was clear but gapped significantly and I corrected. The ice maker fascia to bin gasket was badly folded and I corrected. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Georgetown, TX 78633
Gerry C
Job Details: 05/25/2023
"KDTM404KPS1 Arrived to inspect leak. The customer advised me the unit would leak at the front left corner and that it was soapy in appearance. I entered service test mode and found 9-2 and 8-4 error codes stored and I cleared for testing. Within service test mode I found all functions were present and the unit operated as designed. Inspection of the cabinet, gasket and all other areas exposed to water showed no signs of leaks. The customer had been using pods and the rinse agent was at the factory setting of A3. I set the rinse agent to A1 and discussed detergent type and amounts with the customer. Operational test good, no leaks observed during service."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Killeen, TX 76542
Tyler
Job Details: 05/25/2023
Arrived on site for dryer not turning on and onl6 humming. Open arrival confirmed complaint. Found stable power supply at time of diagnostics. Found motor failing and Replac3d it. Reassembled and tested unit. Found dryer working as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78130
Andrey
Job Details: 05/25/2023
"Arrived on site to test unit for constant power cycling, tested unit found no ice buildup on evaporators, unit is cooling properly and ice production is good, customer stated that after he reset power on it it stopped doing it, do to intermittent power issues, replaced control and advised customer to monitor, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Vincent
Job Details: 05/25/2023
Arrived on site. Replaced both damaged doors and nameplate. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 05/25/2023
Arrived on site to test unit for oven not heating. Test unit and found bad ignitor. Relaxed ignitor test unit and unit test good job Complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Niederwald, TX 78640
Leonardo
Job Details: 05/25/2023
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near New Braunfels, TX 78130
Andrey
Job Details: 05/25/2023
"Arrived on site to test unit for not operating properly, tested unit found failed console, replaced and tested all functions returned to normal, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Andrey
Job Details: 05/25/2023
"Arrived on site to replace previously diagnosed, FC evaporator motor harness, ice box fan,UI and main control, replaced parts and tested, unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near San Marcos, TX 78666
Andrey
Job Details: 05/25/2023
"Arrived on site to test unit for elements not turning off, tested unit found breaker off, turned on checked voltage at controls and unit is receiving correct voltage,tried to mimic the issue and was not successful, called contractor for more information, contractor stated that unit lights were on and elements were hot, as a precautionary measure, replaced controls and tested, unit is now running as designed, job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near San Marcos, TX 78666
Andrey
Job Details: 05/25/2023
"Arrived on site to test unit for not operating properly, tested unit found failed capacitor, replaced capacitor and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near San Marcos, TX 78666
Andrey
Job Details: 05/25/2023
"Arrived on site to test unit for making to much ice, tested unit found ice maker is off but a sheet of ice is accumulated on bottom of freezer, removed ice and evaporator cover, found ice maker is not the problem but drain tube is completely frozen over do to heat probe in wrong location thawed out drain tube and water is flowing properly, put heat probe in correct location, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Bastrop, TX 78602
Joe Z
Job Details: 05/25/2023
"Arrived on site for not cooling correctly and frost forming in FC. Upon arrival inspected unit and found evaporator cover covered in ice. Removed Evaporator cover and melted all ice. Ran diagnostics and ran force defrost. Heater is receiving 120v and pulling 1.3 amps , and has a resistance of 90 ohms. Confirmed heater is operating correctly. Test evaporator fan motor and is operating correctly. Test both rc thermistor and fc thermistor. Am getting incorrect reading from FC thermistor. Replaced fc thermistor WPW10384183 and control W11546690. Customer will monitor unit. If issues persist, need to call techline"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bastrop, TX 78602
Joe Z
Job Details: 05/25/2023
"Arrived on site to install previously ordered parts. Replaced container W11347840, lower coupling WP2220458, and top plate W11573761. Test unit and unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Elgin, TX 78621
Joe Z
Job Details: 05/25/2023
"Arrived on site for F9-E1 error code. Upon arrival ran diagnostics and got error F9-E1 long drain . Disassembled the unit to access drain pump. Found filter completely blocked with debris from living on a farm. Cleared debris from filter, hose and flushed tub with water. test unit. Unit is operating as designed. Contacted techline for assistance. Tech documented the findings. Instructed customer about what cannot be washed in this unit. Articles need to be shaken off well and have grass and feathers removed prior to washing. Tech gave SR# 7736493759."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Elgin, TX 78621
Joe Z
Job Details: 05/25/2023
"Arrived on site for top rack falling. Upon arrival inspected unit and found top right track stop has failed. Inspect both racks, tracks and wheels and are good. Need to replace stop. Replaced 1 stop WPW10082861. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Elgin, TX 78621
Joe Z
Job Details: 05/25/2023
Arrived on site to install previously ordered parts. Replaced both upper tack stops WPW10082861
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 05/25/2023
Arrived on site and replaced previously diagnosed left RC door. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Robinson, TX 76706
Jonathan M
Job Details: 05/25/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the silicone washer. And tested the unit. Still found the door in the upper corner would not close. Found the gasket, barely making it above the freezer liner on the non-hinge side. Attempted to adjust the upper hinge and was unsuccessful in amkino any changes to the door leveling. I called Whirlpool techline and spoke to Adrian SR# 7736427232. He had me send several photos of the hinge, door and gasket. He advised that based on the level of the lean of the door, no damage done to the hinges, and in ability to manipulate the upper door hinge, that the unit would be sent to review. We did find a bow on the cabinet in the upper corner where the gasket is not sealing. He advised for me to tell the customer that whirlpool would be back in touch with us or the customer themselves based on the next steps. Call complete."
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Hubbard, TX 76648
Jonathan M
Job Details: 05/25/2023
Arrived on site for a wash machine that has no power. Inspected unit and work area. Confirm customers complaint and found that the user interface touch panel would not work. Check voltage to the control and found proper voltage. Found 5 V DC going to the user interface indicating a good control and a bad user interface. Replaced the user interface assembly and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Elm Mott, TX 76640
Jonathan M
Job Details: 05/25/2023
"Arrived on site for a refrigerator that is frosting up in the freezer. Inspected unit and work area. The customer advised that the unit frosts up around the upper right hand door and is stuck at the top of the freezer. Verified customers complaint, and found the door slightly leaning to the right, where the right hand edge was barely touching the cabinet and touching more of the liner than the cabinet. Check the slides on the slides fully operable. Adjusted the door on the hinges and tested the unit. The unit began to open and close and seal as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Dripping Springs, TX 78620
Kevin
Job Details: 05/25/2023
"Arrived on site and inspected dishwasher and found standing water in tub. Found knockout was not removed by installation team on garbage disposal. After removing knockout dishwasher will now train properly. Ran a diagnostic cycle to confirm operation. Discussed correct detergent usage, dry expectation, and customer is already aware of importance of rinse aid, job complete"
We serviced a
JENN-AIR OVEN
Model JDRP548HL00
Near Driftwood, TX 78619
Kevin
Job Details: 05/25/2023
"Arrived on site and replaced both controls diagnosed on previous visit, lighting on right hand oven now stays off when door is closed. Customer will operate unit to confirm repair, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Temple, TX 76504
David Z
Job Details: 05/25/2023
Arrived on site to follow up on dishwasher not cleaning dishes. Tested unit and found an F4E3 error for wash motor not running. Ran unit and found wash motor not pumping. After last visit unit ran 2 complete cycles and died. Replaced wash motor and control to resolve. Tested unit and verified all proper functions with no water leaks present. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Elgin, TX 78621
Joe Z
Job Details: 05/25/2023
Arrived onsite to install previously ordered parts. Replaced track and stop. Also found 2 wheels failing and replaced 2 wheels W10888592 . Unit is operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Waco, TX 76712
Jonathan M
Job Details: 05/25/2023
"Call Don site for a dishwasher that is not closing properly. Inspected unit and work area. The customer advised that he figured the issue would be simple, but that the door was leaning and was not closing properly. Found the unit unlevel and adjusted the right hand foot to even out the door. After the adjustment, I found the door opening and closing as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kyle, TX 78640
Andrey
Job Details: 05/25/2023
"Arrived on site to replace previously diagnosed door handle, replaced door handle, job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Georgetown, TX 78633
Gerry C
Job Details: 05/25/2023
"MVW4505MW0 Arrived to inspect non-completion and odor. I was not able to detect an odor from the unit and the issue may have been non-related to the machine. There were no stored error codes and I removed and replaced the control and mode shifter, after verifying all other functions were present and the basket assembly was centered within the chassis, to ensure the most current software and to eliminate possibilities. The unit was sitting with equal weight distribution on all four legs and the suspension had no signs of malfunction or mis-installation. The basket was solidly anchored to the gear case output shaft and I found no other signs of excessive mechanical movement. I could not each the MFG tech assist line from the residence and contacted after job completion. Representative Ed, file #7736493213 and all findings and repairs were notated. No further repairs required. No leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Killeen, TX 76549
Tyler
Job Details: 05/25/2023
Arrived on site for dryer not heating. Upon arrival customer stated they just had the dryer replaced with another one and issue still occurred and they found issue was within vent of home and not dryer. Customer is goin to get dvc done before having dryer checked out and will let us know if service is needed. No service preformed. Call complete
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Fort Cavazos, TX 76544
Tyler
Job Details: 05/25/2023
Arrived on site for dryer needing previously diagnosed harness. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found dryer working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Harker Heights, TX 76548
Tyler
Job Details: 05/25/2023
Arrived on site for washer. Upon arrival customer stated Rac had already repaired lid strike themselves. No service was needed or preformed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78628
Lou
Job Details: 05/25/2023
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I found the customer not using rinse aid. Placed the unit is diagnostics showing no error codes. Continued with testing and during this time, using my multimeter, I tested amp draw to each component. I found the unit within amp range on all components namely the element at 7-9amps (photos). I removed the outer door panel and tested the element at the control and found it to be getting 125V (photo) and 15ohms-within ohms range (photo). I made recommendations for use and care to my customer, as well as, rinse aid usage. Customer did not agree with recommendations comparing the unit to old units. I contacted techline and spoke to Rob and advised of the complaint and my findings. Rob advised the customer must use rinse aid and turn the hot water on at the sink to allow the hot water to fill in the tub and there are no parts to replace at this time as unit is operating as designed. Rob provided SR#7736495925. I advised my customer of the conversation with the manufacturer tech support and of the SR file number. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Liberty Hill, TX 78642
Lou
Job Details: 05/25/2023
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit will make a loud screeching metal on metal noise at the beginning of the spin cycle. I placed the unit in diagnostics shelving no error codes and tested. Unit operated as designed with no noise. Tilted the unit back and removed the cam pulley shield and found gearcase oil on the pulley and be.t shavings on the underside of the shield. I removed and replaced the gearcase, cam and belt and calibrated the unit. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Liberty Hill, TX 78642
Lou
Job Details: 05/25/2023
"Arrived on site to inspect cooktop middle burner flame going out when adjusting heights. Upon further inspection, I tested all burners and found all operating as designed except the middle burner flame would go out when switching from low simmer to medium. I contacted techline and spoke to Chris and advised of the complaint and previous repairs recently made to this unit. Chris advised to replace the middle burner valve and provided SR#7736493885. I removed and replaced the center valve and checked the gas line connections with my liquid gas leak detector and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Andice, TX 78628
Lou
Job Details: 05/25/2023
"Arrived on site to inspect refrigerator not level and doors swinging open. Upon further inspection, I found the right RC door sitting lower than the left FC door and the unit would rock back and forth. I removed the toeplate and leveled the unit and raised the right RC door to where it was level with the left FC door and tested door operations. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Pflugerville, TX 78660
Kimo
Job Details: 05/25/2023
Arrived onsite to install previously diagnosed and ordered part. Upon arrival I installed the new valve and tested the unit and found the unit operating was designed. No leak at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Pflugerville, TX 78660
Kimo
Job Details: 05/25/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new console and control and tested the unit and found unit operating as designed.