Service History 165 - Appliance Express

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Austin, TX 78758

Wesley

Job Details: 08/03/2022

Arrived onsite and found unit with door panel epoxy failure and large spots of rust forming where the top coat is now missing. Ordering door panel. To repair. Office to reschedule. Customer requesting end of day service. ; ordrng 1 W11113792 (Door panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Austin, TX 78731

Luis

Job Details: 08/03/2022

Arrived on site. Found evaporator heavily incased in ice unit not running through a defrost cycle ordering controls and thermistor customer will defrost unit 24hrs before return visit. ; ordrng 1 W11558182 (Control) and 1 WPW10384183 (Thermistor) and 1 W11546681 (Hanress) and 1 W11518204 (Ui) and 1 W11546610 (Heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Austin, TX 78731

Scott

Job Details: 08/03/2022

Arrived on site for fresh food warm .ran temp 53. Found evap covered in frost . Defrost thermostat. Not much build up on upper coils . Found fan not blowing . Replaced fan . Unit is now having proper air flow . No water leaks detected at time of service. Did find FZ light out and side walls out . Ordering leds and driver board if needed . No water leaks detected at time of service. Call to set return ; ordrng 1 W10830288 (Led control) and 1 W10695459 (Led mod) and 6 W11462342 (Led)s

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Austin, TX 78737

Kevin

Job Details: 08/03/2022

"Arrived on site time inspected washer and found incoming power is correct and polarity is correct. Found control board is burnt out. Replace control board and control panel encoder and started washer on a diagnostic cycle. water valve turned on and completed first step but board failed when drain pump was supposed to run on next step. Either drain pump is shorted or the harness is, Will need to bring back both and a new control board, pump and lower harness.; ordrng 1 W11481116 (Control) and 1 W11519742 (Control) and 1 W11399437 (Drain pump) and 1 W11590868 (Lower harness)"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Leander, TX 78641

Kimo

Job Details: 08/02/2022

Arrived onsite for washer that would shut off on its own after 2 seconds. Upon further inspection I found F9e1 f8e3 codes stored. I check air trap and found it clear and the pressure tube clear as well. There may be a control/console issue

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near Manor, TX 78653

Matthew

Job Details: 08/02/2022

Arrived onsite for range control not functioning. Upon arrival found display off. Cooktop is still functioning but no way to test oven. Verified supply voltage and was receiving 240 vac. Removed panel to inspect board.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Round Rock, TX 78681

Gerry C

Job Details: 08/02/2022

Arrived to inspect ice maker issue. I found the harness at the lower left hinge had failed and there were visibly broken wires. I soldered the entire harness and rebuilt the sheathing and tested. All functionality returned to the unit. No leaks observed during service.

We serviced a

KITCHENAID COOKTOP

Model KGCU463VSS01

Near Georgetown, TX 78628

Lou

Job Details: 08/02/2022

"Arrived on site to install previously diagnosed and ordered part. Due to the regulator failure, I removed and replaced the regulator and tested. Unit is operating as designed. No gas leaks detected during service.

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Manor, TX 78653

Matthew

Job Details: 08/02/2022

Arrived onsite for range bake function not operating. Upon arrival inspected unit. Found ignitor not glowing. Checked voltage and was receiving 120 vac at ignitor. Replaced ignitor and tested. Tested at 350 degrees and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Hutto, TX 78634

Cliff

Job Details: 08/02/2022

Arrived on site to diagnose a refrigerator that is not cooling properly in the rc. Found corrupted memory in controls causing rc not to defrost. Replaced ui and hv controls and customer will defrost unit for 24hrs prior to use. Customer has signed defrost waiver.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Waco, TX 76705

Jonathan M

Job Details: 08/02/2022

Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Ran the answer diagnostics and found no stored error codes. The customer advised that the unit seemingly had an issue finishing the spin cycle. Ran unit for an auto test in the unit ran as designed. Ran the unit through manual testing and all components checked good. Checked underneath the washer and found no loose connections. Did find the customers washer unlevel and leaning to the front right corner. Adjusted the leveling of the washer and advise the customer that there were no components I could see that were causing the issue. The customer is going to keep an eye on the unit and will call back at further issues persist.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS00

Near Dripping Springs, TX 78620

Luis

Job Details: 08/02/2022

"Arrived on site for no lights in freezer or upper section fresh food. Voltage good out of control,no voltage at freezer harness called tech support broken wire in cabinet. Customer to contact whirlpool customer service SR#7734259034"

We serviced a

MAYTAG RANGE

Model MGR6875ADS

Near Cedar Park, TX 78613

Kimo

Job Details: 08/02/2022

"Arrived onsite for a oven that wouldnt heat in bake. Upon inspection that the ignitor was getting 120vac, but it was not heating I tested the ignitor itself and found that it had no continuity. I installed and tested new ignitor and found that the unit is now operating as designed. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM2

Near Georgetown, TX 78628

Paul

Job Details: 08/02/2022

Arrived onsite for a dishwasher that leaves a soapy film on the dishes and there is a rod at the base of the dishwasher that is broken. I checked stored codes and had an F7E1. I found the heater had blown in half but the rest of the machine works as designed. I replaced the heater and tested the machine. All is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Round Rock, TX 78665

Gerry C

Job Details: 08/02/2022

"Arrived to diagnose ice/freezing issue in ice maker. RC temperature was 50 degrees and the FC temperature was 15. RC temperature was set at 40 degrees and the FC was set to 0. I found that the ice maker assembly and ice bin were frozen in place. After freeing it, I discovered the ice maker fill funnel was frozen and causing water to drop into the ice maker housing floor, freezing in the bin. I found the water filter very restricted and likely causing the incorrect water flow and subsequent freezing. The CX will replace the filter and contact us if further issues persist. No leaks observed during service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Austin, TX 78741

Kevin

Job Details: 08/02/2022

"Arrived on site and inspected refrigerator and found in airgap on the left top freezer gasket, check one picture. Used steamer to remove frost buildup and used heat gun to reset gasket. Freezer is now closing properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHW2

Near Austin, TX 78744

Kevin

Job Details: 08/02/2022

"Arrived outside and inspected dishwasher

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ2

Near Fort Hood, TX 76544

Tyler

Job Details: 08/02/2022

Arrived on site for washer/dryer not working correctly. On arrival confirmed issue and the five area code. Called whirlpool commercial techline in spoke with Joe. Was instructed to reset the machine and after resetting it found unit functioning as designed.After resetting unit found units had no leaks and washer and dryer were both fully functioning call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI5SVAXVL01

Near Austin, TX 78749

Luis

Job Details: 08/02/2022

"Arrived on site for door issues. Found right side of freezer door not sealing diagnosed a defective slide,replaced both slides,removed ice build up reinstalled door checked door operation good.

We serviced a

KITCHENAID OVEN

Model KEBS177SSS04

Near Georgetown, TX 78633

Lou

Job Details: 08/02/2022

"Arrived on site to inspect wall oven not heating. Upon further inspection, I pulled the unit out and tested the bake element and found it bad. Tested the broil element and its showing 19ohms. I removed the bake element and found it had shorted and was coming out in pieces. I replaced the element and tested the unit and it is operating as designed. Job completed."

We serviced a

MAYTAG DISHWASHER

Model MDBH949PAM4

Near Austin, TX 78704

Scott

Job Details: 08/02/2022

"Arrived on site ,replaced dispenser /vent /gasket /bezel . Ran diagnostics. All checked normal. No water leaks detected at time of service. Customer is responsible for cost of dispenser .Job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS1

Near Austin, TX 78758

Wesley

Job Details: 08/02/2022

Arrived onsite for multiple oven failures control and burners. Informed management of voided warranty due to cause of failures. All else checks good. No repair option under warranty.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Georgetown, TX 78633

Lou

Job Details: 08/02/2022

"Arrived on site to inspect dishwasher not washing. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. I cleared the code and continued with testing. Water dispensed into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL RANGE

Model WOS51EC0AS04

Near Georgetown, TX 78628

Lou

Job Details: 08/02/2022

"Arrived on site to inspect wall oven with no power. Upon further inspection, I found the unit with the breaker turned on and the unit non-responsive. Removed the control panel and tested the thermal fuse and found it bad. I removed and replaced the fuse and tested and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM14

Near Cedar Park, TX 78613

Kimo

Job Details: 08/02/2022

Arrived onsite for refrigerator that is leaking from the bottom of the unit. Upon inspection i found that the water valve was leaking.I installed new valve and tested unit and found unit operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Austin, TX 78704

Luis

Job Details: 08/02/2022

"Arrived on site for no ice. Diagnosed frozen water fill line,replaced main control,defrosted fill tube through diagnostics,ran icemaker test passed ran fill test passed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Austin, TX 78732

Luis

Job Details: 08/02/2022

"Arrived on site for no coo. Compressor running both sections room temperature. Removed evaporator cover,no frost on evaporator,removed fan harness connection found broken pins on liner harness,uploaded picture called tech support per tech support customer will need to contact customer service SR#7734254803"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Wesley

Job Details: 08/02/2022

Arrived onsite for unusual control symptoms and found stuck button error. Code. Cleaned cooktop surface and control panel surface and cleared error code. Power cycled unit and found no new codes or adverse symptoms. Advised customer on findings. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near San Marcos, TX 78666

Andrey

Job Details: 08/02/2022

"Arrived on site to test unit for ice maker leaking, tested unit found fill tube is to short, used fill tube extension from job# 348392 part #wp2174755, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Scott

Job Details: 08/02/2022

Arrived on site for range making strange noise . Ran all cooktop burners and preheated oven . Couldnt duplicate any strange noise . Found no error codes . Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS4

Near Austin, TX 78747

Leonardo

Job Details: 08/02/2022

Arrived on site to test unit for door handle loose. Test unit and found just loose screws. Tighten screws test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Canyon Lake, TX 78133

Andrew

Job Details: 08/02/2022

"Arrived on site to test unit for burning smell at the beginning of heavy wash cycle. Ran multiple diagnostics and could not mimic issue. Inspected full harness and found no signs of burning or over heating, checked wiring in unit junction and no signs of wire nuts hot or burning. Control connections all secure. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Jarrell, TX 76537

David Z

Job Details: 08/02/2022

Arrived on site to diagnose dishwasher that is not cleaning dishes. Ran unit and found F4E3 error for wash motor not running. Ran diag cycle and found wash motor not kicking on. Replaced sump and motor assy and retested. Verified all working as designed with no water leaks. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Jarrell, TX 76537

David Z

Job Details: 08/02/2022

Arrived on site to diagnose dishwasher that has door that is just dropping. Found friction pads rubbed off on both sides. Replaced with new friction pads and tested unit. Verified all working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHV01

Near Georgetown, TX 78633

Lou

Job Details: 08/02/2022

"Arrived on site to install previously diagnosed and ordered part. Due the left drawer clip breaking, I installed a new clip and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Austin, TX 78748

Kevin

Job Details: 08/02/2022

"Arrived on site and replaced heating element per Special Project S17304. Ran a diagnostic cycle after repair and dishwasher is operating properly, job complete"

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Georgetown, TX 78633

Lou

Job Details: 08/02/2022

"Arrived on site to inspect microwave/oven wall unit microwave light not working. Upon further inspection, I found the microwave light burnt out. I placed the unit in diagnostics and checked error codes and found F6E4-main control failure. I removed and replaced the main control and microwave interior light bulb and tested the unit. Unit is operating as designed. Made recommendations for use and care. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Liberty Hill, TX 78642

Vincent

Job Details: 08/02/2022

Arrived on site for refrigerator inspected unit and work area. Found lights in RC & FC out. Tested the lights and replace the lights out. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHB

Near Liberty Hill, TX 78642

Vincent

Job Details: 08/02/2022

"Arrived on site for dishwasher, inspected unit and work area. Inspected unit and found water valve leaking from fitting. I replaced the water valve and tested. Unit is working as designed, no leaks were observed during service. Job completed."

We serviced a

JENN AIR DISHWASHER

Model JDTSS244GLO

Near Liberty Hill, TX 78642

Vincent

Job Details: 08/02/2022

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Replaced UI and set it in diagnostics to run a cycle. Unit is now operating as designed no leaks where observed during service. Job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near San Marcos, TX 78666

Andrey

Job Details: 08/02/2022

"Arrived on site to replace previously diagnosed fill tube extension, replaced part, tested ice maker, filled with water, no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Canyon Lake, TX 78132

Andrew

Job Details: 08/02/2022

"Arrived on site to install pressure regulator from previous diagnosis. Verified part was needed. Installed parts, tested unit, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Leander, TX 78641

Kimo

Job Details: 08/02/2022

"Arrived onsite for dishwasher leaking. Upon inspection I found no leaks at the Sump&motor, inlet valve and drain pump. Lines and hoses look good too. Customer brought to my attention that the unit would not dry the dishes properly as well. Upon further inspection I found that the cx was not using rinse aid and also using i high concentrate detergent. I advised them to start using rinse aid and unit a lower amount of the detergent. The I tested the heating element works because it cam on at the end of the test cycle when I was looking for leaks. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Leander, TX 78641

Kimo

Job Details: 08/02/2022

Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304 - after doing so I tested unit and found unit operating as designed job complete. No leaks.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near New Braunfels, TX 78130

Andrew

Job Details: 08/02/2022

"Arrived on site to test unit for damaged drum. Found drum was deteriorating on the rear side. Replaced drum, tested unit, unit working as designed. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near San Marcos, TX 78666

Andrew

Job Details: 08/02/2022

"Arrived on site to test unit for not washing properly. Found error code f8e4(overflow switch). Found overflow not connected. Secured connection and cleared code. Tested unit, unit working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Cedar Park, TX 78641

Kimo

Job Details: 08/02/2022

Arrived onsite for cooktop with rusting and cracked grates. Upon arrival I found that this was true. I advised customer to connect whirlpool and explain the situation to them and see if theyll cover them. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Taylor, TX 76574

Cliff

Job Details: 08/02/2022

Arrived on site to diagnose a dishwasher that is not cycling properly. Found circ pump failed and replaced it. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Manor, TX 78653

Matthew

Job Details: 08/02/2022

"Arrived onsite to replace previously diagnosed parts. Replaced capacitor and tested. Fixed agitating issue but not spin. Replaced main board. Tested, and all functions are operating properly. Job complete"

We serviced a

WHIRLPOOL RANGE

Model WEE510SOFS2

Near Austin, TX 78758

Wesley

Job Details: 08/02/2022

Arrived onsite for burner not operating and found unit wiring disconnected at burner. Repaired no parts. All checks good. Unit is now operating as designed. Advised customer on repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA0

Near Bee Cave, TX 78738

Leonardo

Job Details: 08/02/2022

Arrived on site to replace console and install new striker and latch. Replaced all parts test unit and unit test good job complete.

We serviced a

MAYTAG DISHWASHER

Model 1234566789

Near Austin, TX 78734

Leonardo

Job Details: 08/02/2022

Arrived on site to test unit for broken door latch. Test unit and found broken latch and consist. Can not find model number. Cant order parts job complete. Office to run cc on file for trip charge.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Briarcliff, TX 78669

Leonardo

Job Details: 08/02/2022

Arrived on site to test unit for unit not heating. Test unit and found bad heating element. Replaced element test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Dripping Springs, TX 78620

Leonardo

Job Details: 08/02/2022

Arrived on site to test unit for unit not washing correctly. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good no leaks present job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Waco, TX 76707

Jonathan M

Job Details: 08/02/2022

"Arrived on site for a range that is tripping the breaker immediately when the unit is plugged in. Inspected unit and work area. Did confirm voltage at the plug and found 115 V from line one to neutral, 117V from line two to neutral, and 232 V from Line 1 to line two with the power cord disconnected. Once the unit was plugged in, it would immediately tripped the breaker. Remove the back cover and did not find any evidence of any grounding of wiring on the backside of the unit. Tested all components and all components were showing good. I called Whirlpool Techline and spoke to Adrian SR# 7734260320. He advised that because theres no issue with the unit grounding anywhere, the issue would have to be with the electric supply. He advised me to go over service pointer (W11525530) with the customer and have them have an electrician come fix their electrical supply issue. Call complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Waco, TX 76705

Jonathan M

Job Details: 08/02/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Verify that the unit is within the range of dishwashers being serviced for the heater replacement. Replaced the heater and tested the unit in a diagnostic cycle. The unit ran as designed with no leaks present. The unit is now working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ06

Near Austin, TX 78748

Luis

Job Details: 08/02/2022

Arrived on site. Replaced water valve

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Elgin, TX 78621

Joe Z

Job Details: 08/02/2022

Arrived onsite for the 2 drawer will not go in or out. Upon arrival inspected unit and found upper adjusters have failed. Need to replace adjusters. Replaced adjusters. Unit operates as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Elgin, TX 78621

Joe Z

Job Details: 08/02/2022

Arrived onsite for Leaking from Underneath. Upon arrival inspected unit. Underneath unit is dry. Found insulation behind door panel is wet. Ran a normal cycle and found water leaking from dispenser area. Found all screws on dispenser are loose. Inspected the dispenser and is good. Secured dispenser screws and test unit. Unit now operates correctly without leaking. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Killeen, TX 76542

Tyler

Job Details: 08/02/2022

Arrived on site for dryer not heating. Upon arrival confirmed complaint. Found power supply correct. Found no thermostat or fuse failures. Found broken heating element coil then replaced element. Found dryer could heat as designed with no clogs. Call complete.

We serviced a

WHIRLPOOL RANGE

Model WFE714HLAS1

Near Killeen, TX 76542

Tyler

Job Details: 08/02/2022

Arrived on site for range. Customer stated on arrival unit had already been repaired and no service needed. Call complete

We serviced a

AMANA RANGE

Model ACR4303MFS5

Near Killeen, TX 76549

Tyler

Job Details: 08/02/2022

Arrived on site for range that sparked front front left burner then caused same burner to stop working. Upon arrival confirmed complaint and found burner wouldnt turn on. Upon further inspection I found burner internally failed within pressure plate of burner. Called safety team and spoke with Nicole sr#7734191987. Found no cause of failure or mis use on customers said and was instructed to go ahead and replace burner. Unit now functioning as designed. Call complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Copperas Cove, TX 76522

Tyler

Job Details: 08/02/2022

Arrived on site for microwave rattling when in use. Upon arrival confirmed complaint and upon further inspection I found cause of failure was warping in the side wall of unit causing it t9 rattle against the chassis. I reshaped metal cover then added some sound pads in to reduce noise. Customer confirmed issue and sound were gone. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near San Marcos, TX 78666

Andrey

Job Details: 08/02/2022

"Arrived on site to replace previously diagnosed fill tube extension, installed part, tested Ice maker, filled with water no leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Liberty Hill, TX 78642

Paul

Job Details: 08/02/2022

Arrived onsite for a dishwasher that will not drain or run a cycle. Ms stated the unit started working again but then stopped. After talking with the customer I found out they had run multiple wash cycles when the machine hadnt drained correctly and I suspect water overflow from over sudsing causing the float switch to open from water entering the drip pan. I found the pan dry but there were signs where water had been in it. I found the drain line installed wrong and it was on the outside of the machine causing it to twist at the rubber 45 and not allow the unit to drain. I removed the drain line and installed it from the rear of the machine and put a high loop at the disposal. I tested the machine and all is working as designed. There were no water leaks present at the time of service. Call complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS2

Near Leander, TX 78641

Paul

Job Details: 08/02/2022

Arrived onsite for a dishwasher that with the lower spray arm is hitting the tub after the sump and motor was replaced. I found the lower spray arm separating and it looked like it was disassembled when the sump was replaced. I tried to repair the old arm but is kept coming apart during use. I replaced the spray arm and tested the unit. All is working as designed. Call complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS6

Near San Marcos, TX 78666

Andrey

Job Details: 08/02/2022

"Arrived on site to previously diagnosed interlock and harness, verified that the parts are not needed, customer installed a new light bulb, and light is now functioning properly, customer stated that the light bulb is getting too hot, took voltage in socket, getting a steady 120VAC, no issues found with unit, unit is functioning as designed, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS08

Near Seguin, TX 78155

Andrey

Job Details: 08/02/2022

"Arrived on site to test unit for no cool in RC, tested unit found FC evaporator completely frosted over, put unit into diagnostics was not able to activate heater, defrost evaporator and noticed heater connection was loose and full of ice, replaced harness Part # W11546681 from job 348029, do to connector being damaged from ice expansion, tested heater, it is now heating properly, advised customer to monitor and if they notice ice buildup in FC again, to call us back and we would need to replace control box, at this time unit is functioning properly, no leaks detected job complete"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Seguin, TX 78155

Andrey

Job Details: 08/02/2022

"Arrived on site to test unit for power issue and customer getting shocked tested unit found wall outlet is wired incorrectly, L1-G 240vac, from L2-G 120VAC and from L2-L1 120VAC, and power cord in terminal block is not properly connected ground is connected to neutral and neutral is connected to ground, called safety and reported my findings got SR#7734060178, advised customer to hire a licensed electrician to address this issue, electrician must replace outlet to a 4 prong and verify that the power distribution is correct should be L1-N 120VAC, L2-N 120VAC and L1-L2 240VAC, also replace power cord to a 4 prong as well, unit must be wired to manufacture specification, at this time job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Georgetown, TX 78626

Gerry C

Job Details: 08/02/2022

"Arrived on site to install previously diagnosed and ordered parts. I retested thermistors and found RC Thermistor 7.56 KOhm and also passed test mode 2. FC was 20.99 and also passed test mode 1. This was after the CX had restarted the unit after a defrost and the internal temperatures were cool. Moving to the crisper drawer I found that the drawer itself was not fully seated and coupled with top-forward-lean of the chassis, the door could not close. After correcting chassis and drawer issues both doors operated as designed. I verified with the MFG service website that there are no service flashes and the there are no board/software updates recommended for this model. I completed chassis squaring and door matching and sealed gapping within the drain tube assembly. Operational test good, no leaks observed during service."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Robinson, TX 76706

Jonathan M

Job Details: 08/02/2022

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed the customers model and serial numbers were within range of the service pointer. Replaced the heater and tested the unit. The unit began to work as designed with no leaks present. Call complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Troy, TX 76579

Jonathan M

Job Details: 08/02/2022

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control and tested the unit. The unit began to illuminate and cool as designed. Call complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Austin, TX 78745

Kevin

Job Details: 08/02/2022

"Arrived on site and found saved error code F9E1, also found no high drain loop. ran diagnostic cycle and found drain pump isnt running. Inspected drain pump and found loose connector. After resetting drain pump is working properly and sent a short video to KB/service management of it draining, job complete"

We serviced a

WHIRLPOOL WASHER

Model CET9100GQ2

Near Fort Hood, TX 76544

Tyler

Job Details: 08/02/2022

Arrived on site for a washer/dryer combo that was showing in D5 error code. Instructed customer on how to reset unit and found unit functioning as designed with no failures have to reset service fee. Call complete

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Niederwald, TX 78640

Kevin

Job Details: 08/02/2022

"Arrived on site and found customers experiencing water on the floor after a load has completed. Ran a diagnostic cycle and did not see any leaking from washer. Used diagnostic step 01 to fill washer passed bellow and did not see any leaking. When draining found standpipe is overfilling. Sent a short video to KB/service management. Showed customer and a plumber will be needed to correct issue standpipe is not draining properly, there is no issue with washer, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Georgetown, TX 78628

Paul

Job Details: 08/02/2022

Arrived onsite for a refrigerator still not making ice. I tested the temp of the FC and found it at 19 degrees and not dropping any lower. I checked the low side pressure and found it showing 0. I powered the unit down and let the system equalize. System equalized at 30 psi indicating a fully charged system. I connected the high side gauge and powered the unit up. I found my low side gauge showing 20 psi and my high side was at 45 psi. The compressor is failing. I replaced the compressor and drier. I vacuumed the system and charged it with 4.65 ozs of R134A. I tested the unit and watched it until the FC reached 3 degrees and it was still dropping. The refrigeration system is working as designed. I explained to the customer the unit should start making ice now. Call complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Bertram, TX 78605

Vincent

Job Details: 08/02/2022

"Arrived on site for dryer, inspected unit and work area. Tested unit with vent tester and it failed I checked the vent tube and it was clogged. I advised CX to get vent cleaned. I removed the vent and tested and its operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Bertram, TX 78605

Vincent

Job Details: 08/02/2022

"Arrived on site for washer, I was unable to go in to the residence but I handed the strike to CX and they said they would install it. Job completed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bertram, TX 78605

Vincent

Job Details: 08/02/2022

"Arrived on site for dishwasher, inspected unit and work area. Found dishwasher improperly installed. I reinstalled unit and tested to make sure its was functioning as designed. Unit is not operating as designed. No leaks where observed during service. Job completed."

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, TX 78723

Matthew

Job Details: 08/02/2022

Arrived onsite for washer leaking. Upon arrival inspected unit. Found leak coming from hot side of valve assembly. Small fracture in valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78723

Joe Z

Job Details: 08/02/2022

Arrived onsite to install previously diagnosed parts. Installed 2 sheild screw. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Del Valle, TX 78617

Joe Z

Job Details: 08/02/2022

"Arrived onsite for Dryer isn't turning on. Upon arrival checked polarity and got L1-N 120v, L2-N 120v, L1-L2 .9v. Advised customer to call electrician. Must have 240v from L1-L2. Inspected start button, door switch, fuse and heater, all are good. Cannot test unit with out proper voltage. Customer will contact electrician and call us back if the unit still does not operate. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Del Valle, TX 78617

Joe Z

Job Details: 08/02/2022

"Arrived onsite to install previously diagnosed parts. Replaced basket, gearcase, suspension, and belt. Test unit and unit operates as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Georgetown, TX 78633

Lou

Job Details: 08/02/2022

"Arrived on site to inspect wall oven temps. Upon further inspection, I found the unit connected to wifi. I placed it in diagnostics and checked error codes and found F6E4. I removed and replaced the main control and tested temps. I found the unit is heating properly as the temps were within range. I provided literature from the owners manual regarding testing temps in the oven to my customer. I made recommendations for use and care. Job completed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Temple, TX 76502

David Z

Job Details: 08/02/2022

"Arrived on site to diagnose dishwasher that customer says isn't drying dishes well. Checked unit for errors and found no error codes present. Found customer is using a rinse aid. Unit passed diagnostic cycle with no issues found, and element is sizzling hot. Unit is a plastic tub style, recommended customer run hot water/ rinse aid / and to use all high temp options. Also advised dishes will be wet when using 1 hours wash. Could not verify or recreate a failure at this time. Unit working as designed. Call complete."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Austin, TX 78703

Scott

Job Details: 08/02/2022

"Arrived on site for washer getting too much water on small loads and barely covering larger loads . Ran diagnostics, all checking normal. Did adjust right back leveling foot . Went over proper loading of clothes . Explained on really small loads that unit has a default water level so as not to tear clothes on agitator, and water will just cover larger loads . Called tech line sr 7734259186. No water leaks detected at time of service. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Austin, TX 78704

Scott

Job Details: 08/02/2022

"Arrived on site , replaced heater . Ran diagnostics to whirlpool specs. No water leaks detected at time of service. Job complete"

We serviced a

WHIRLPOOL OVEN

Model JMW3430DS02

Near Austin, TX 78746

Scott

Job Details: 08/02/2022

Arrived on site for key pad error code flashing on control. Did power restart. Ran diagnostics and found Keypad error . Cleared error codes . Microwave heating normally. No new error code . Job complete.

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Austin, TX 78758

Wesley

Job Details: 08/02/2022

Arrived onsite for temp concerns and tested unit finding proper operation. Provided customer instruct on design and reading temp properly with external thermometer. All checks good.

We serviced a

MAYTAG WASHER

Model MVWX700XW0

Near Round Rock, TX 78664

Cliff

Job Details: 08/02/2022

Arrived on site to diagnose a washer that is not filling with as much water as customer would like. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and high efficiency washer water usage. No further repairs needed and no leaks were found at time of service.

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS3

Near Austin, TX 78752

Scott

Job Details: 08/02/2022

"Arrived on site for microwave not heating . Found mag had failed . Replaced mag , cap and dioed . Tested unit and it is heating to whirlpool specs. Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Harker Heights, TX 76548

David Z

Job Details: 08/02/2022

Arrived on site to install new heating element per SP W11540964. Installed new element and verified no leaks present. Call complete.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Harker Heights, TX 76548

David Z

Job Details: 08/02/2022

Arrived on site to diagnose washer that was leaking some detergent down the front panel. Examined unit and did not find any clogs or obstructions. Removed dispenser and found slight warping. Replaced dispenser. Unit now working as designed. Advised if drawer is pulled too far it may drip a little detergent since the back is fully open on the drawer. Call complete.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Belton, TX 76513

David Z

Job Details: 08/02/2022

"Arrived on site to diagnose washer that customer says is not filling with enough water to wash clothes. On arrival customer showed me several pictures that showed various items that had dry spots on them. Checked unit for error codes and did find a saved code for long fill. Ran unit and found it was filling correctly, with no slowdown or long fill showing. The water level is consistent with other cabrio and HE low water consumption units, and comes up to about the top of the washplate on an empty load. This has been confirmed by tech line as working as designed. No mechanical failures found at this time. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Belton, TX 76513

David Z

Job Details: 08/02/2022

"Arrived on site to diagnose refrigerator that isn't making any ice. On arrival customer let me know that the unit had resumed ice production and bucket was full. I inspected the unit and found the doors were touching on the top of them. I adjusted the upper hinges on the door and changed the level so they would seal better. Unit likely had an air leak causing Temps to raise about harvest temp. I also noticed the freezer barely had anything in it, and customer should add some items to help the unit stay cool. Unit working as designed at this time. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Belton, TX 76513

David Z

Job Details: 08/02/2022

"Arrived on site to diagnose dryer that is not running wrinkle shield. On arrival customer told me unit hasn't run it since they purchased the unit. Cycle would get to shield and stop. Advised customer that the functionality of the wrinkle shield is to periodically tumble for a certain period of time, but does not keep the unit constantly running. Tested unit and verified the wrinkle shield is kicking in as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Temple, TX 76502

Jonathan M

Job Details: 08/02/2022

Arrived on site for a dishwasher that is not filling. Inspected unit and work area. Ran the unit through diagnostics but did not find any stored error codes. Ran through an auto test and found the wash motor not recirculating the water. Replaced the pump and motor and tested the unit. The unit began to work and operate as designed. No leaks present during operation. Call complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Killeen, TX 76541

Tyler

Job Details: 08/02/2022

Arrived on site for dishwasher needing new element due to gold bushing color style currently in unit. Upon arrival confirmed recallled styled element installed. Replaced it with correct style. Found no leaks during tests. Call complete

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Seguin, TX 78155

Andrey

Job Details: 08/02/2022

"Arrived on site to replace heating element per service pointer, replaced heater, tested unit, unit now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Seguin, TX 78155

Andrey

Job Details: 08/02/2022

"Arrived on site to replace previously diagnosed control, noticed that old control had a really big burn, took resistance readings on all components and found drain pump is Reading 2 olms resistance,should be 18-22, replaced pump, unit was tested on previous visit but now does not have water or power connections, customer will test unit when proper connections are available, at this time job complete"