"Arrive on site ,replaced belt . Unit is now heating and tumbling . Job complete"

KUID308HPS01 Arrived to inspect no ice. The customer said the unit did not produce after the last repair and I inspected. I found no water entering the unit and verified VAC to the solenoid. I removed and replaced the inlet valve and tested. The unit resumed normal operation. No leaks observed during service.

"Arrived on site to test unit for long dry times, tested unit found vent completely blocked with lint on the exterior, unit is running as designed and heating properly, advised customer clear out the vent before using unit again, job completed"

"Arrived onsite and delivered door bin replacement verified fit, unit is now operating as designed."

Arrived on site for not cooling. Upon arrival unit is in a vacant apartment. inspected unit and is cooling but not correctly. Found sheet of ice at base of Fc cabinet. Cleared ice from drain area. Found foam insulation covering drain. Cleared debris and test drain by pouring cup of water . All water drained correctly. Ran diagnostics and all components operate correctly. Forced defrost and heater is energizing and operating correctly. Maintenance department will leave power off and allow evaporator to thaw. They will run towels on floor and all a couple of days with door open. Unit is operating as designed. Job complete

Arrived on site to test unit for water accumulation on bottom of FC. Removed ice sheet and cleared clogged drain. Sealed gap between liner and cabinet with silicone. Also applied silicone behind RC gasket as it is pooping out too easily. Applied permagum around drain tube in compressor compartment. No leaks detected. Unit now working as designed. Job complete.

Arrived onsite for unit not washing correctly. Upon arrival inspected unit. Found wash motor not energizing. Ran diagnostics and confirmed wash motor failure. Replaced motor. Tested and unit is functioning properly. No leaks present at this time. Job complete

Arrived on site for refrigerator not cooling in upper rc. Upon arrival found temps at 8/58(actual) when set to 0/37. Fo7nd ice being made in upper rc. Found no air gaps. Compressor and fc evap fan were running. Checked resistance at P5 1&2 (3.7k) p8 3&4 (4.8k) but found no ice build up or any moister on rc evap coil. Called techline and reported findings Sr#7737401415. Tested Rc thermistor in cup of ice and found values drop to 21k within 3 minutes. Was instructed by techline to replace rc fan/harness asm. Replaced ui and rc evap fan asm. Instructed customer to give u it 24 hrs to stabilize temps. Call complete

Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Compressor is running. Checked pressures and running at 0/115 psi. Freezer temperature at 15. Called tech line due to recurring problems. Spoke to Andrew- 7737245567. Tech notified equalized pressure should be 30/30 psi and Running at -6/130. Continued testing unit and found would not equalize. Tech suspected partial restriction in the dryer. Recommend replacing dryer and flushing system. Flushed high and low side. Pulled vacuum and held. Charged per spec and ran unit. Pressure is good and frost pattern is ideal. Customer will monitor over 24 hrs. Job complete

"Arrived on site to test unit for not washing correctly. Ran diagnostics, no error codes found. Explained proper maintenance and use of machine. Showed customer how clean unit and maintain with running white vinegar through the system twice. Ran test unit working as designed at this time."

"Arrived on site to inspect washer leaking water. Upon further inspection, I found the unit not sitting properly in its space as if it had walked due to an off balanced load (photo). Also found holes in the wall and damage to the baseboard to the left of the unit and damage to the dryer top to the right of the washer (photos). I put the washer back where it should be and placed it in diagnostics showing error code F0E5. Cleared the code and continued with testing. The unit operated as designed except the hot water hose was not secured and was leaking water (photos). I tightened the hose connections at the valve and manually tested the spin mode and the basket was somewhat wobbly. I raised the top panel and removed the tub ring and using my flashlight, I placed it inside the basket and found the holes in the basket were not fully punched out as described in service pointer #W11684122B and there was no QR code present on the basket. Also noticed the front left suspension rod was slightly bent. I contacted techline and spoke to Nate and advised of the complaint and my findings. Nate provided a text to my phone and I provided photos of the damage. Nate provided SR#7737406604. I am ordering the basket and returning tech to replace the suspension rods and basket. No water leaks observed at the end of service.; ordrng 1 W11172199 (Basket)"

"Arrived on site. Ran harvest test diagnosed a defective icemaker,ordering a new icemaker. ; ordrng 1 W11455232 (Icemaker) and 1 W11677731 (Fill tube)"

"Arrived on site to diagnose refrigerator making a buzzing sound. On arrival customer advised me the sound comes from the freezer. I found some ice trails on the back panel from the icemaker. I tested icemaker full and found gaps in the water chute/how the fill tube is foamed is causing the fill to spray and run down the back wall, eventually freezing on the fan. I used some silicon to create a better fit on the fill chute and where the tube is foamed in. Tested a fill and found no other water dripping. Added picture of state of tube on arrival. Repair completed."

"WFC150M0JS3 Arrived to inspect heating issue with burner. I found the burner would only shut off in the off position, when turned counter clockwise and would not shut off when turned clockwise. I found the infinite switch had failed internally and removed and replaced. The issue was resolved and the unit operated as designed. I contacted safety and advised of my findings. File# 7737341693"

"Arrived onsite for dishwasher not draining found the drain hose clogged, clean it out and it is open as designed. While working on the unit the door would not stay propped up. The rubber scrubbers are missing on the unit. Ordering new ones.; ordrng 2 WP8268961 (Rubber scrubbers)s and 2 WP8269145 (Mounting brackets)s"

Arrived on site for UI dead . Oven lights are working . UI is completely dead . Ordering UI .call to set return .; ordrng 1 W11616680 (Console) and 1 WP4449751 (Tod) and 1 Thermalfuse and 1 W11598119 (Blower)

"Arrived on site to replace previously diagnosed control, replaced and tested, unit is now running as designed, job completed"

Arrived on site for ui display not right . Found display failed . Touch pad still working . Replaced console . Unit display is working properly now . Job complete

"Arrived on site for no ice and lights. Found broken left side light switch,ran diagnostics E2 error code on icemaker ordering light switch and icemaker. ; ordrng 1 W11123941 (Switch fr) and 1 W11396033 (Switch) and 1 W11658802 (Icmaker)"

Arrived on site for unit not going past rinse (per customer on arrival. Upon arrival confirmed failure and found f7e1 in diagnostics. Inspected under washer and found capacitor had failed. Replaced it and tested unit. Found no leaks and washer working as designed. Call complete

"Arrived on site. Found handles falling off,removed handle,adjusted set screw reinstalled handle tested door operation good,adjusted both doors."

"Arrived on site for a dryer, but has no heat. Inspected unit and work area. Tested the unit and confirmed the customers complaint. Checked voltage to the unit and found proper voltage and polarity. Tested the heating element and found the element open. Replaced the heating element and tested the unit. The unit began to work and operate as designed. Call complete."

Contact 979-292-9288Arrived on site for unit not level. Found damaged right back corner took pictures called tech support sent pictures to tech support. Customer needs to contact whirlpool customer service SR#7737401963

Arrived onsite for poor dry times. Determined very bad airflow due to vent installation and clogging. Tenant notified management while in home. All else checks good. Dryer itself is operating as designed.

Arrived onsite for upper rack falling down. Upon arrival inspected and found failed adjuster assembly. Replace assembly with kit. Tested and unit is functioning properly. Job complete

Arrived on site to test unit for loose handle. Found handle to be loose and tightened handle. Test unit unit test good job complete

"Arrived on site for ice build up in freezer found gasket not sealing to cabinet,reinstalled freezer door checked door seal good."

Arrived on site for freezing in fresh food section. Replaced control and thermistor

"Arrived on site for water leaking. Found fill tube not correctly installed into icemaker causing water to leak,removed icemaker adjusted fill tube extension reinstalled icemaker checked fill tube extension in fill cup good."

"Arrived on site for unit shaking, upon arrival, tenant had a wash load going. She states she has not been having issues. Unit may have been improperly loaded at time of service request. Unit is operating as designed. Job complete"

Arrived on site for unit not turning on. Upon arrival inspected unit. Found door switch has failed. Replaced door switch WPW10569603. Test unit and unit now operates as designed. Job complete

Arrived on site for making noise when turntable turns. Upon arrival test unit and only make noise when turntable plate is placed in unit. Need to replace turntable motor. Replaced turntable motor W10642989. and getting an intermittent squeak from wheels on turntable ring. Replaced turntable ring W11252182. Unit is operating as designed

"KRFC302ESS06 Arrived for part order. The unit will require the side brackets and gear kit. Office to contact the customer to arrange return service. No access to unit on this service.; ordrng 1 WPW10544403 (Bracket, LH) and 1 WPW10544404 (Bracket, RH) and 1 12002497 (Gear Set)"

"Arrived on site for cooktop. Upon arrival customer stated they had already resolved issue and no longer needed service, call complete"

"Arrived on site for a refrigerator that is not cooling in the refrigerator section. Inspected unit and work area. I did confirm. Temperatures were higher than normal in the upper part of the refrigerator, but at proper temperature in the lower part of the refrigerator. Attempted to run the evaporator fan but found the refrigerator. Evaporator fan was not running. Gained access to the evaporator and found evidence of a defrost issue inside of the refrigerator section. Steamed off the excess ice and checked resistance on the heater. Found the heater registering 79.6 ohms of resistance. Replaced the evaporator cover. That includes the evaporator motor and the masters. Tested the unit and the unit is now working an operating as designed. Call complete."

Arrived onsite and found unit control panel partial loss of function. Ordering the control panel to repair. ; ordrng 1 W11594271 (Console control)

"KUIX535HPS01 Arrived to inspect no ice. I found the unit would loose power after extended drain times. Removal from the cabinet revealed the drain tube had kinked and after correcting, the issue resolved. I advised the customer to have the non-factory drain tube replaced with the OEM version and they will have the installer correct. No leaks observed during service."

"Arrived on site to inspect dishwasher display showing 888 and doesnt work. Upon further inspection, I found the display flashing and not responding. I attempted to place it in diagnostics and it continued to fail. I found the panel fascia peeling off (photo). I removed the outer door panel and unplugged the UI harness from the main control and plugged it back in and it continues to fail. I advised the customer of my findings and will have to order the control panel and UI. I am ordering the user interface (UI) and control panel and office to schedule return service due to the availability of parts. No water leaks observed during service and unit left unplugged for safety. ; ordrng 1 W11660284 (Control panel) and 1 W11632709 (UI control)"

Arrived onsite for unit that had stopped producing once and since resumed normal operations. All checks good. Advised customer on design and use and care principles.

Arrived onsite for dryer not drying. On inspection the dryer was heated but not very hot. Gain and to the dryer and found the thermistor was out of range it 2.5k (78?) when my temperature gun was showing 110?. Replies the thermistor and retested. The unit is operating as designed.

Arrived onsite for a refrigerator making a noise again and the water coming out of the dispenser is not cold. I checked the RC temp and found it was at 38 degrees when set at 37. I explained to the customer what to do to help get the coldest water from the dispenser. I found the noise the customer was hearing is the icemaker side of the dual valve again. It chatters when the icemaker fills. Ordering W11482383 dual valve. RS for Mon 10/2 per the customers request.; ordrng 1 W11482383 (Dual valve)

Arrived onsite for washer not spinning. On inspection during the diagnostic test the unit made a humming noise during agitation and spinning cycle. Gain access to the bottom of the unit and found the capacitor bracket was lose and the capacitor was hitting the pulley wheel. Replaced the capacitor and reran the diagnostic test. The washer is operating as designed now and no water leaks detected during service.

"Arrived on site for a refrigerator that is not cooling either section and has a burning smell in the freezer section. Inspected unit and work area. The customer stated that as soon as they plugged the unit in, the unit never cooled, and immediately began smelling in the freezer section. He advised that he gave the unit level 24 hours to attempt a goal and the unit never called at all. He contacted the retailer, and the retailer told him to Unplug it and then replug it in after 24 hours. Advised that he did that but that the unit still never cooled and that strange smell never went away. I confirmed the customer complaint and found smell to be refrigerant. Coming out of the freezer section. Disassembled the unit and gained access to the evaporator. Used bubble solution, and could not find any openings on the evaporator itself and used bubble solution to check for any leaks. Found no leaks or frost pattern whatsoever inside of the unit and felt airflow coming through the back wall where the capillary tube and return line go into the wall. Checked the compressor and found the compressor pulling .128 A. I could not detect any leaks from any of the welds up at the top where the compressor was sitting either. I called whirlpool techline and spoke to Derek SR# 7737340407. He advised that we needed to at least replace the compressor dryer and access valve and pressurize it with nitrogen prior to any further alternate resolution. Ordering all the parts in the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule for three hours due to multiple sealed system parts and possible need to get techline involved. ; ordrng 1 W11557671 (Compressor) and 1 W11629714 (Evaporator) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen)"

Arrived on site for user interface not responding and only showing a partial display. Need to to replace ui. Replaced ui and test unit. Unit is operating as designed. No leaks present at this time. Job complete.

"Arrived on site to diagnose dryer that had a hanging console. I examined the unit and found the lid was bent, and the console was broken. When unit is running it makes a horrible rumbling as well. Ordering repair kit / motor to resolve noise. Lid and console also need to be replaced. Office to schedule when parts arrive. ; ordrng 1 W11234001 (Motor) and 1 W11565024 (Control) and 1 W11327190 (Blower Wheel) and 1 4392067 (Repair Kit)"

Arrived onsite and repaired unit damaged panel in 3001 by replacing the panel. Unit is now operating as designed. All checks good.

"Arrived on site for unit hotter them normal. Ran temp checks and unit was running hotter then normal. Found blower wheel slipping on motor shaft . Ordering Blower wheel ,motor . Call to set return ; ordrng 1 W10841144 (Motor) and 1 WPW10349492 (Blower wheel)"

Arrived onsite for a refrigerator to replace the FC door due to damage. I removed the old door and after getting the new door on the lower hinge I found the new door plastic at the bottom of the door worse than the original door. I installed the door and after removing the plastic I found scratches across the lower part of the new door. I took photos. Ordering W11611331 door. Office to RS.; ordrng 1 W11611331 (Door)

"Arrived on site to test unit for squeaking noise, tested unit found a scrapping noise coming from the cam, inspected and found a screw stuck between shield and cam pulley, removed screw and replaced cam, tested unit unit is now running as designed, no leaks detected job complete"

Arrived onsite for a refrigerator that is not cooling in either section. The customer stated when it happened the interior lights would flash and dim them come back on and it was making a beeping and grinding noise. The customer had turned the unit off and turned it back on about 11:00am this morning. I found the FC at 0 degrees and the center shelf in the RC at 48 degrees with the dampener open and still cooling. The compressor and all fans were running. I suspect a defrost issue but cannot prove this at this time. I set the control to basic defrost. I found the bimetal closed and ran a forced defrost finding the defrost circuit working as designed. I asked the customer to check the evaporator cover for frost if this happens again but at this time the unit is working as designed. Call complete.

"Arrived on site to test unit for not heating, tested unit found heater is engaging and all components are working properly, stated to customer do to the unit having a plastic tub, heater does not get hot enough to dry dishes completely, propping door open when cycle completes will help with drying dishes, at this time unit is running as designed, job complete"

"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=24 degrees and RC=49 degrees and unit has been making ice as the bin is full. I placed the unit in diagnostics and tested the fans, compressor, and thermistor and found the thermistors reading -3 in the FC and 42 in the RC. I pulled the unit out and connected my gauges to read pressures and they were good. I tested the thermistors at the hv control and found the FC thermistor is out of range FC=4.62kohms @4.9VDC/RC=4.32kohms @4.9VDC. I advised my customer of my findings and removed and replaced the FC thermistor from van stock (W10316760) and retested. Unit is operating as designed. I recommended the customer monitor the unit since the unit has been operating since the sealed system repair and monitor temps. No water leaks observed during service, job completed."

Arrived onsite for a refrigerator to replace the previous diagnosed parts. The customer stated the FC icemaker had started working again. I confirmed the previous techs findings and changed the RC icemaker. I ran a harvest and fill finding the icemaker working as designed. Call complete.

Arrived on site and replaced previously diagnosed transformer. Found no change in performance. Replaced faulty magnetron and unit now working as designed. Job complete.

Arrived onsite for ice maker installation. Upon arrival found parts were provided. Attached water supply and tested. Unit is now functioning properly. Job complete

"Unit located in shop. Upon arrival confirmed sealed system issues with bad compressor. Pierced unit and found no indication of a leak. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor Ofer 24-48 hrs. Job complete"

"Arrived on site for a dryer that is running for 10 minutes and then shuts off due to overheating. Inspected unit and work area. Checked all connections and found everything working an operating as designed upon starting the dryer. Found the temperature would rise, but would not turn off, indicating a failed operating thermostat. I also found that the venting going outside. The pipe in the wall was smaller than the actual vent hose. Potentially creating a partial restriction. Did advise the customer to fix that but the unit is working as designed. Call complete."

6841Arrived on site for no lights. Replaced led module prev tech replaced.

Arrived on site for range with casket falling off of liner. Upon arrival confirmed failure and found parts of gasket mounting bracket clips not locking in place within liner. Rescheduled customer for 09/28/23 to complete repairs. Ordering W11542153 gasket; ordrng 1 W11542153 (Gasket)

Arrived onsite for unit RC light not coming on. Upon inspection found failed door switch. Ordering switch. Set to return on the 28TH. ; ordrng 1 W11123941 (Lint switch)

"Arrived on site to test unit for excessive shaking, tested unit found suspension failed, gear case leaking oil and grinding loud, and worn out cam and belt, got authorization to replace, replaced and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site for noise complaint. Diagnosed a vibration noise,adjusted condenser coils and lower hinges noise no longer present"

Arrived onsite for a refrigerator that is not making ice. Upon arrived I tested the unit in diagnostic and found that the ice maker filled and harvested. But there was little to no ice in the ice bin. I am ordering and ice maker and the heating and returning with both controls. Office to reschedule ; ordrng 1 W11087201 (HEATER) and 1 W11658802 (Ice maker)

Arrived onsite for previously diagnosed parts. Installed the wheel blower and tested the unit i turn the unit on for 10 minutes to heated it up and no noise from the unit.

Arrived onsite for a refrigerator to replace the previous diagnosed parts. On arrival the FC was at 0 degrees. I replaced the icemaker and ran the harvest cycle finding it not filling with water. I found the connector at the fill valve that had been replaced previously with the electrical connector not seated into the icemaker coil. I corrected the connector and tested finding the unit working as designed. There were no water leaks present at the time of service. Call complete.

Arrived in site to replace sump and motor. Replaced motor found unit filling with water but unit leaking from fill tube. Will order new tube office to reschedule ; ordrng 1 W11535094 (Inlet water)

Arrived on site for refrigerator making loud buzzing noise after any door was shut. Upon arrival confirmed noise complaint and traced sound back to fc evap fan motor.found evap frost pattern uneven due to fan motor not running at required speed. Replaced fc and found noise removed and air flow through evap coil improved. Unit now working as designed call complete

"Arrived on site for a washing machine that wont drain. Inspected unit and work area. The customer had a full load of clothes and a full tub worth of water inside of the unit upon arrival. Had to remove all the water and clothes to get access underneath. Check underneath the washer and found the drain pump was within range. I removed one of the hoses off the drain pump and found a nail stuck in the drain pump housing that could not be removed. Want to head and replaced the drain pump and tested the unit. The unit is working as designed, but I did notice that they have a closed drain which is not in accordance to the installation instructions. I advise the customer that that will cause premature shut downs of the unit and that they will need to update their drain situation. The unit is not working as designed. Call complete."

"Arrived on site to test unit for counter top getting to hot, tested unit found shield is missing, installed and tested, unit is now running as designed, job completed"

Arrived onsite for ice maker installation. Upon arrival found parts were provided. Attached water supply and tested. Unit is now functioning properly. Job complete

Arrived onsite for drum falling off. Arrived onsite and found unit with failed rods. Also found defective basket per service pointer. Need to order basket and return with rods. ; ordrng 1 W11172199 (Basket)

"Arrived on site for dishwasher not turning on. Upon arrival confirmed failure. Found stable 120 connection to main control but control not sending any power to ui. Replaced control D and tested unit, found dishwasher working as designed. With no leaks call complete"

Arrived onsite for Dryer not level. Customer requested dryer be leveled to match washer. Unit is now set up properly. All checks good.

Arrived on site to test unit for center burner not igniting all the way around. Test unit and found clogged burner. Cleared burner test unit and unit test good job complete.

Arrived on site to test unit for red caps falling making spray arms falling. Secured NEW caps test unit and unit test good job complete.

Arrived onsite for a dryer that is making a loud noise when in use. Upon arrival I ran the unit and hear a rattling noise on stat up. I gained access to the blower wheel a found some small pieces of jewelry in the housing. I removed them and tested the unit and found that the unit was no longer making noise

"Arrived onsite for oven losing power during bake. On inspection I gain access to the back of the unit. I pulled the cover off the junction box and checked the main plug. Every thing looked good I pulled the panels off to check the wiring harness, saw no burnt marks. Tested the heating element bake was 19 ohms broil was 15 ohms. I set the oven to 450? and had the door open get serial number and the fan came on and it sound sick. The oven was 165? and the oven tripped the breaker. I went and reset the breaker and restarted the oven climbed all the way to 450? but the fan never came on the hole time ordering a fan and control board. ; ordrng 1 W10904163 (Blower) and 1 W11261167 (Control board)"

"Arrived on site to test u it for F8E1 error, tested unit found that valves are activating properly but home water valves are stripped and do not turn off and on properly, during spin cycle found gear case grinding inspected under unit and found gear case leaking oil, worn out cam and belt, customer stated that unit is also extremely bouncy, inspected suspension and found that they have failed, got authorization to replace gear case, shift actuator, cam, belt and suspension, replaced all parts used from job 391282, noticed that all the holes on the basket wall are completely calcified, customer used pressure washer to remove most of it but advised customer to run 2-3 cleaning cycles with afresh to break up the calcium that is left, at this time unit is running as designed, no leaks detected job complete"

Arrived on site to install previously ordered parts. Replaced control W11525996 and fascia W11413566. Test unit and is operating as designed. Job complete

Unit 8406 arrived on site. Found door shipped is wrong door; ordrng 1 LW10912313 (Fresh food door)

"Arrived on site for a wall oven. That is making noises when the upper cooling fan is cooling down the unit. Inspected unit and work area. I did confirm the customers complaint and found what sounded like cabinet, vibration, or something stuck in the blower housing. Disassembled the unit and did not find any abnormality with the blower but went to head and replaced it. Still found a little bit of cabinet vibration with the upper blower. Disassembled it again and could not find any abnormality with blower or surrounding areas. Went ahead and added sound pads around the blower itself and tested the unit. The unit sounded much better and that customer advised that he would call back if any other issues persist. Call complete."

Arrived on site for washer not performing properly . Ran diagnostics and got motor winding error code . Motor checked weak when spinning and agitating . Ordering cap and motor . Call to set return . No water leaks detected at this time ; ordrng 1 W10890624 (Motor) and 1 W11603810 (Control)

"Arrived on site to test unit for console not responding. Found console not responding, replaced console test unit and unit test good job complete."

"Arrived onsite for refrigerator evap fan making noise. On inspection found ice at the bottom of the evap cover. During inspection found a air gap on the moulin. The moulin does not line up,with the refrigerant chaise when closed. The module sits back a 1/4 inch the gasket ear tabs can not make a good seal. Ordering the module and new gaskets. No water detected during service. Office to reschedule when all parts arrive. ; ordrng 1 W10917313 (Gasket) and 1 W11649966 (Moulin) and 1 W10840311 (Block, piviot)"

"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested all burners and found the front left and right burners taking too long to ignite. I removed the burner heads and loosened the screws on the bottoms and adjusted the plates and retightened the screws. Re-installed the burner heads and retested and they are igniting properly. I adjusted the flames heights and retested all burners and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived on site for unit not powering on. Upon arrival inspected polarity and there is no power from supply. Inspected terminal block and is good. Found breaker is tripped. Reset breaker. Test unit by operating all cycles. Unit is operas designed. Job complete.

"Arrived on site to install new freezer door badge. Customer is going to install the part, and I left part with customer. Call complete."

"Arrived on site to test unit for loud grinding noise, tested unit found noise coming from drain pump and control unresponsive, customer stated that pump will not turn off and she has to unplug it, cycled power and attempted to put unit into diagnostics with no success, drain pump Is good, replaced control and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for lid issues . Found strike had broken off . Replaced strike . Ran diagnostics. All checked normal. No water leaks detected at this time

Arrived on site for a dishwasher that has no power. Inspected unit and work area. I did confirm the customers complaint and found the unit completely dead. I found the consul bubbling indicating water had gotten into the UI. Did verify voltage going to the dishwasher and Im ordering the user interface and Console for repair. The office will need to contact the customer about a return date due to several out of stock and PSP items.; ordrng 1 W11660284 (Console) and 1 W11632709 (UI)

"WRF767SDHZ00 Arrived to inspect bail arm issue. I found the arm had popped out of the receptacle within the gear head. I was able to reinsert the bail arm and test. Operational test good, no leaks observed during service."

"Arrived on site. Called tech support per ongoing issues. Ran diagnostics thermistor passed ran heater test passed heater powered on,per tech support checked door seals found small gap between liner and bottom flange,placed light inside freezer light showing with door closed. Tech support sending information to product review teamSr#7737388983"

"WMH31017HS09 Arrived to inspect paint issue. After discussing with the customer, the inner liner paint will be reapplied to attempt a better finish. Tech GC will discuss with parts to obtain paint. ; O-emld tckt"

Arrived onsite for unit not reaching temperature. Upon arrival inspected unit. Inserted Thermal couple to monitor preheating and cycling temperature. Found unit to be functioning properly. Cycled at average of 352 degrees when 350 is targeted. Unit is within spec. Job complete

Arrived on site to follow up on no heat microwave. Customer unavailable and had to reschedule. Return visit set for 9/29. Customer requests sooner service if possible. ; schdld next appmnt for 9/29 FRI !

"Arrived on site for temperature issues. Upon arrival. Removed evaporator cover to inspect frost pattern. Found ball of ice on top right corner of evaporator. Need to have sealed system repair. Ordering compressor, nitrogen, R600 kit, Uv drier, access valve, and 2 hour weigh. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hourweigh (2 hour weigh)"

"Arrived onsite to install previously ordered parts. Upon arrived I installed the new thermistors, control and diode and mag. And upon further inspection I found that the danger was not opening properly restricting airflow out of the unit which I corrected and tested the unit and found that the unit is now operating as designed."

Arrived onsite for unit not functioning. Upon arrival inspected unit. Found door switch failed. Replaced and tested. Unit is functioning properly. Job complete

Arrived on site to test unit for little/no ice production. Found ice maker completed harness with no issues. Ice mold had ice in it on arrival. Also found condenser was completely clogged preventing proper air flow to compressor and frost/condensation built up around ice chute. Found a piece of rubber preventing ice door from closing. Advised customer to monitor. No leaks detected. Job complete.

"Arrived on site to test unit for no ice production, tested unit found E5 error present bad thermistor on ice maker, also found fill tube frozen, tested heater found it receiving voltage, replaced heater and advised customer to monitor, if issue persists, ice maker and control will need to be ordered, at this time job complete"