Near Manor, TX 78653
Matthew
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to replace ice maker. While disassembling unit found freezer door wire harness damaged. Took picture in SD pics. The broken wire was hidden behind tape. Will need to order and replace the freezer door. Ordering LW11026425 stainless steel freezer door. Office to reschedule. ; ordrng 1 LW11026425 (dor-fip)
Near Austin, TX 78731
Kevin
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRSF505ESS01 "Arrived on site and sound icemaker tray is broken, wiring homeless was loose and sell it its way. Took one picture. Corrected wiring harness but will need a new icemaker.; ordrng 1 W10873791 (Icemaker)"
Near Georgetown, TX 78633
Cliff
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG550S0HZ2 Spoke to builder and found trim on top of oven door damaged. Trim will need to be replaced to complete repairs. Office to set a return appointment.; ordrng 1 W11096161 (trim-vent)
Near Spicewood, TX 78669
Brandon
Job Details: 11/25/2020
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of unit not spinning l ran diagnostics tests, hot and cold valve, drain pump, agitation, and spin all tested good. I calibrated unit, tested good."
Near Georgetown, TX 78633
Cliff
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG550S0HZ2 Spoke with builder and found trim on top of oven door is damaged. Trim will need to be replaced to complete repairs. Office to set a return appointment.; ordrng 1 W11096161 (trim-vent)
Near Pflugerville, TX 78660
David S
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRT549SZDM01 "Arrive on site for fridge not cooling. I inspected the unit and work area.I found the unit off. I plugged the unit back in. I let the unit run for 20 minuets and found a partial frost pattern on the evaporator. I am ordering a compressor W11126760, evap W10836706, UV dryer W10843121, and sealed system. The office will reschedule. ; ordrng 1 SEALEDSYSTEM (SEALED SYSTEM ) and 1 W10836706 (EVAP) and 1 W10843121 (UV DRYER ) and 1 W11126760 (COMPRESSOR )"
Near Austin, TX 78726
David
Job Details: 11/25/2020
OVEN GE ZEK938SF6SS "Arrived on site to diagnose oven with F0 error. Found F0 error is stuck / shorted key on GE ovens. Power cycling the unit will reset it for a short period of time before the error comes back.
Near Austin, TX 78738
Robert
Job Details: 11/25/2020
ICE MACHINE KITCHENAID KUIS18NNXB2 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Near Austin, TX 78745
Kevin
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and found igniter is not connected properly. Harness is loose, after correcting also inspected oven for aroma during bake cycle, set oven to preheat and it ignited properly. Took 1 picture of flame with igniter glowing, oven reached pre heat temperature in expected amount of time. Did not find any excessive smell during operation. Smell Customer is experiencing is likely internal oven surfaces seasoning. Oven is operating as intended, job complete"
Near Austin, TX 78750
David
Job Details: 11/25/2020
COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to diagnose cooktop throwing error. Found unit throwing an F47 error for miscommunication between UI and control. Fuse is good as is power. Ordering Ui and module to resolve. Office to reschedule. ; ordrng 1 W10857232 (module) and 1 WPW10396615 (display)
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for Range door seal falling apart. Seal was cracked and broken. Removed original seal and installed new seal. Oven door was not assembled correctly and glass was bowing out a tad. Adjusted door and glass is now sitting properly in door. Job completed.
Near Hutto, TX 78634
Jimmy J.
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for DW door seal & rack wheels came off. Gasket inside outer cavity that door presses against was coming loose. Re-secured gasket into cavity. Bottom rack front right roller wheel assembly had popped off. Installed roller wheel assembly onto the bottom front right side and rack slides in and out as designed. Job completed
Near Austin, TX 78752
Jacob
Job Details: 11/25/2020
WASHER WHIRLPOOL WET4027HW0 "Arrived onsite for unit not starting or no power. Flipped the breaker, plugged unit in. Tested unit. Unit test good. No issues at this time. Job complete"
Near Austin, TX 78727
David
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously diagnosed parts and follow up on ice melting issue. Found temps are good, temp is high in ice box of 37, and ice box fan is not coming on. Called tech line SR7729365457, who informed me that fan is controlled by Ui. They let me know there is a kit out with an updated UI and PCB, and we can also install the updated adapter with the extra ice box fan. Ordering parts, ; ordrng 1 AUTHO (AUTHO) and 1 W10789393 (cntrl-elec) and 1 W10864518 (adapter)"
Near Pflugerville, TX 78660
Matthew
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher leaking. Upon inspection found gasket loose and not correctly set into groove. Reset gasket to insure good seal and tested unit. Unit is functioning properly. No leaks present at this time. Job complete
Near Leander, TX 78641
Tommy
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for ice maker still not making ice. Upon arrival found freezer was above 12 degrees and wasn’t making ice due to this. Found freezer door gasket on left side not aligned. Aligned gasket. Double checked ice maker connections. Tested ice maker through harvest, motor and fill. Found unit operating as designed. Job Completed."
Near Austin, TX 78737
Kevin
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found saved error code F5E2, ran a diagnostic cycle and at this time door latch operated properly. Replaced door latch and went over load and go operations with customer, wash expectations, and detergent usage. No water leaks from connections at time of service, job complete."
Near Pflugerville, TX 78660
David S
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDF540PADM3 Arrived on site for top rack falling off. I inspected the unit and work area. I found the track stops missing. I installed new track stops. The top rack is now working as designed. Job complete.
Near West Lake Hills, TX 78746
Kevin
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFF707ESS01 "As stated on previous visit a new freezer door will be needed, this was already diagnosed as a possibility if gasket did not correct issue; ordrng 1 W10821330 (Freezer door)"
Near Briarcliff, TX 78669
Brandon
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for customer complaint of lights in fresh food section no working found failed module, I replaced module, unit tested good."
Near Georgetown, TX 78633
Cliff
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW5620HW0 Arrived on site to diagnose a washing machine that is not responding to input. Upon arrival found control panel non-responsive. Reset unit through diagnostics and found all is now functioning properly. No further repairs are needed and no leaks were found at time of service.
Near Austin, TX 78722
Jacob
Job Details: 11/25/2020
OVEN WHIRLPOOL KOCE507ESS09 Arrived onsite for unit not heating. Pulled unit out of the wall. Found that TOD didn’t give continuity. Ordered part. Rescheduled with customer. ; ordrng 1 WP4449751 (thrmst-fix)
Near Elgin, TX 78621
Andy
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator leaking from filter area. Tested and inspected unit and found failed reservoir. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Georgetown, TX 78633
Kayman
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for refrigerator with RC door that won’t close correctly. Upon inspection I found the left side RC door not closing correctly. I found the closer on that door had failed and a piece was binding against the hinge causing the door to bounce back instead of close. I am ordering both door closers. The customer brought to my attention a torn door gasket on the right side RC door ordering a gasket as well. Closer x 2 (WP12028505AP) gasket (W10830055) washer (WP487576); ordrng 1 W10830055 (gasket-fip) and 2 WP12028505AP (ref dr closer cam)s and 2 WP487576 (washer)s
Near Pflugerville, TX 78660
David S
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dispenser door not closing. I inspected the unit and work area. I found the spring in the dispenser latch broken. I replaced the dispenser with new. I tested the unit and it works as designed. Job complete. No water leaks detected.
Near Dripping Springs, TX 78620
Brandon
Job Details: 11/25/2020
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for customer complaint of door needed to be flipped, I flipped door around, u it tested good.m v"
Near New Braunfels, TX 78132
Andrew
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to test RC freezing items. Found bad RC thermistor. Replaced RC thermistor, tested unit, unit works good. Job complete."
Near Leander, TX 78641
Lou
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit failing to dispense water and not make ice, previous tech replaced the filter housing, fill tube heater and dual valve and unit continues to fail to dispense water. I found that the inlet valve at the back of the unit has failed and will need to be replaced. Also found the right RC door gasket is badly torn. I advised the customer of my findings and am ordering the inlet valve and door gaskets and office to schedule return service due to valve being out of stock. I advised my customer of the valve being OOS. No water leaks observed during service. ; ordrng 2 W10917313 (gasket-dor)s and 1 W11312191 (valve)"
Near Austin, TX 78728
David S
Job Details: 11/25/2020
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer not drying. I inspected the unit and work area. I found the dryer heating and tumbling but had poor air flow. I gained access to the dryer vent. I removed the dryer vent and found the air flow improved at the dryer, indicating there is a restriction in the exterior dryer vent. I inspected the thermal fuse and found it failing, I replaced the thermal fuse. The unit is operating as designed. The exterior vent needs to be inspected and cleared. Job complete."
Near Lakeway, TX 78738
Leonardo
Job Details: 11/25/2020
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to replace panel and install new LP conversion. Replaced parts test unit and unit test good. Found new panel didn’t have new badge. Ordering new badge office to reschedule. ; ordrng 1 W10839793 (BADGE )
Near Austin, TX 78733
Brandon
Job Details: 11/25/2020
FREEZER WHIRLPOOL WRS588FIHZ00 "Arrived on site for customer complaint of unit making knocking noise, I ran tests on fans, compressor, ice maker, fill valve, and damper motor, all tested good, I found some ice build up around ice maker, which may have caused the noise. I cleaned ice and ran ice maker and fill test again, unit tested good.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 11/25/2020
RANGE WHIRLPOOL WCG97US0HS00 Arrived on site for YELLOW AND RED FLAMES ON ALL BURNERS. UNIT IS 2 YEARS AND 2 MONTHS OLDFlames were no longer blue due to the humidifier they were using for their baby. Customer opened doors and windows and after ten minutes the flames went back to blue. No repair needed. No leaks detected. Job completed.
Near Austin, TX 78738
Robert
Job Details: 11/25/2020
DRYER WHIRLPOOL WED9400SW0 Arrived on job for complaints of dryer not shutting off. Tested sensor and it’s working replaced control and tested working properly.
Near Briarcliff, TX 78669
Brandon
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for customer complaint of missing pieces, found freezer door below the ice chute is missing a piece. Also found the drip pan missing under dispenser. Ordering parts, could not find missing freezer part on parts breakdown, also cant find the dispenser drip pan on parts diagram. Ordering parts research. ; ordrng 1 Cnote (Parts research for missing shelf piece see photo) and 1 Cnote (Office to reschedule)"
Near Lakeway, TX 78738
Robert
Job Details: 11/25/2020
DRYER MAYTAG MGD7230HW0 Arrived on job to replace cracked panel. After replacement test operation.
Near Killeen, TX 76542
Tyler
Job Details: 11/25/2020
MICROWAVE GE JVM6175EK1ES Arrived on site for microwave that was tripping with the moisture sensor even though there are no error codes after previous repair. Upon further inspection I found that the main control had stopped registering the moisture sensor. I was able to install a new main control and retest the microwave on each setting that I had for moisture sensing auto sensing and as well as regular default healing method and time. Customer is happy with the functionality of the microwave and unit is fully functioning as designed. Call complete
Near Georgetown, TX 78628
Kayman
Job Details: 11/25/2020
OVEN WHIRLPOOL WOS51EC0HS00 Arrived onsite for wall oven that keeps jumping time. Upon inspection I found no error codes stored. The customer stated that they have have to keep connecting the unit to WiFi and it will not stay connected. I am ordering a main control (W11261167) and console (W11296171) for repair. Requesting AUTHO for repair. ; ordrng 1 W11296171 (console)
Near Belton, TX 76513
Tyler
Job Details: 11/25/2020
FREEZER FRIGIDAIRE LFFH20F3QWC Arrived on site to install previously diagnosed compressor you eat dryer as well as access valve coupler. After installing the three needed parts I was able to reassembled unit and after adding Freon and all of the necessary steps I was able to retest the unit and verified that the fridge was cooling rapidly and quickly as designed. Informed customer to give it 24 hours to stabilize. Call complete
Near Belton, TX 76513
Jonathan
Job Details: 11/25/2020
WASHER MAYTAG MVW7232HW0 Arrived onsite to install previously diagnosed parts. Inspected unit and work area. Replaced UI panel and tested unit. Unit is now working as designed. Call complete.
Near Temple, TX 76502
Tyler
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRF767SDHV00 Arrived on site for refrigerator needing previously diagnosed high voltage control as well as starter and capacitor. Upon further inspection found that the high voltage control board we were sent with is incorrect. We were sent with an LED control and unfortunately this fridge does not even have an LED control board preinstalled on it. I confirmed with SR the correct part number that was needed for the high voltage control and she has already placed it on order.
Near Harker Heights, TX 76548
Tyler
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site for refrigerator leaking water out of the freezer compartment. Upon further inspection of the unit I found that the issue was the drain line had popped out of place and not allow for proper ceiling underneath the fridge and was causing hot air to leak up into the freezer compartment causing the drain line to clog up. I was able to reattach the drain line And probably mounted in place to ensure that it was sealing properly and not allowing hot air to get back up inside the freezer unit is now working as designed. Call complete
Near Jarrell, TX 76537
Cliff
Job Details: 11/25/2020
OVEN WHIRLPOOL KSGG700ESS1 Arrived on site to replace previously ordered parts. Found rack in storage drawer to close to ignitor wiring causing intermittent operation of ignitor. Remove rack and tested unit. Found all is working properly at this time. N
Near Temple, TX 76502
Jonathan
Job Details: 11/25/2020
DRYER WHIRLPOOL MED6230HW0 Arrived on site for a dryer where are the cycle signal will not sound. Inspected unit and work area. Tested cycle signal sounds off the control board and unit would not make a sound. Replaced control panel and tested unit. Unit is now working as designed. Call complete.
Near Waco, TX 76711
Jonathan
Job Details: 11/25/2020
REFRIGERATOR MAYTAG MFI2269VEM7 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced dispenser pad and tested unit. Unit is now working as designed. Call complete.
Near Copperas Cove, TX 76522
Al
Job Details: 11/25/2020
WASHER GE GTW460ASJ6WW Arrived to install previously ordered part. Removed and replaced the main control and programmed it. Unit now operating properly. Job completed
Near Bartlett, TX 76511
Jimmy J.
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for Frosting in the Freezer Section - Top Freezer Refrigerator. Please add phone number 2545419558 as a second contact. Placed in diagnostics and no error codes came on. Opened freezer door and found frost build up at top front of freezer cavity where gasket meets top of cavity to freezer. Gasket was sealing fine and didn’t need adjustment. Explained to customer that the freezer must have had a small gap at the top for a period of time to create the frost build up. Advised to check items in freezer to ensure they aren’t lodged between the gasket and cavity to create the type of frost build up found today. Job completed.
Near Killeen, TX 76542
Al
Job Details: 11/25/2020
DRYER WHIRLPOOL WED5000DW2 Arrived to inspect dryer heating issues. Found the element and cutoff were both defective. Removed and replaced both. Reassembled and unit now heats and operates as designed
Near Copperas Cove, TX 76522
Al
Job Details: 11/25/2020
REFRIGERATOR AMANA MFF2558KES Arrived to inspect French door refrigerator leaking water from the freezer section. Inspected and found the drain was clogged with ice. Used my steamer to correct the issue. Cleaned the unit and reassembled it.Unit works as designed.Job completed
Near Austin, TX 78717
Wesley
Job Details: 11/25/2020
DRYER WHIRLPOOL WGD6620HC1 Arrived onsite and detected gas leak in standby. Ordering burner assembly to repair. ;
Near Austin, TX 78738
Leonardo
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDFM404KPS0 Arrived on site to test unit for unit not starting. Test unit and found bad latch. Replaced latch test unit and unit test good job complete. No leaks present at This time.
Near Kempner, TX 76539
Al
Job Details: 11/25/2020
REFRIGERATOR WHIRLPOOL ED25PWXAN00 "Arrived to inspect a 27 year old refrigerator not working. Accessed the rear and found the compressor, condenser fan were not working. Removed and replaced the thermostat control
Near Waco, TX 76706
Jonathan
Job Details: 11/25/2020
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for arranged that won’t ignite the oven burners. Inspected unit and work area. Tested unit in both back and broiling cycles and found the unit clicking but gas not being supplied to light the oven. Spoke to SW and was advised that the issue was going to be with their gas regulator.
Near Killeen, TX 76542
Al
Job Details: 11/25/2020
REFRIGERATOR FRIGIDAIRE FFHS2622MSYA Arrived to inspect side by side refrigerator dispenser and ice maker issues. Found the tube at the dispenser wasn’t inserted properly causing the water to flow freely from the tube. I disassembled and corrected the issue. I also R&R the ice maker due to no ice. I also assisted the customer with installing a new filter she purchased Customer satisfied Job completed
Near Briarcliff, TX 78669
Leonardo
Job Details: 11/25/2020
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site to test unit for broken dispenser. Found dispenser door not closing or opening correctly. Replaced dispenser test unit and unit test good no leaks present job complete.
Near , TX 78611
Jonathan
Job Details: 11/25/2020
REFRIGERATOR KITCHENAID KRFF507HBS00 Arrived on site for refrigerator with top lights and freezer light out. Found the RC lights worked when jumped. Replaced freezer light with truck stock and unit is now working as designed. Call complete.
Near Austin, TX 78703
Scott
Job Details: 11/25/2020
RANGE KITCHENAID KSEB900ESS3 Arrived on site swap with apex unit with new unit . Installed unit all checked normal. Job complete .
Near New Braunfels, TX 78130
Andrew
Job Details: 11/25/2020
DRYER WHIRLPOOL GEC9858EQ0 Arrived on site to test unit for not doing anything. Found motor humming from being seized. Cleaned motor and attempted to remove wheel. In the process motor freed up and was spinning fine.
Near Pflugerville, TX 78660
Matthew
Job Details: 11/25/2020
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived onsite to replace friction pads. Replaced pads, tested unit and unit is functioning properly.job complete."
Near Seguin, TX 78155
Noah D
Job Details: 11/25/2020
DISHWASHER MAYTAG MDBH955AWW "Arrived on site to inspect dishwasher for not working, upon install found no change to unit, small brown marks on ribbon cable. Ordering UI and cable. Office to reschedule ; ordrng 1 99003530 (PANEL )"
Near New Braunfels, TX 78130
Andrew
Job Details: 11/25/2020
DRYER WHIRLPOOL WED4815EW1 "Arrived on site to test unit for not heating. Found cutoff was no good. Replaced cutoff, tested unit, unit heats good. Hooked venting back up and found venting leading to exterior is clocked preventing unit from operating correctly and burning out cutoff. Advised maintenance needs to have venting cleared. Also advised not to use unit till venting issue is addressed."
Near Seguin, TX 78155
Andrew
Job Details: 11/25/2020
WASHER WHIRLPOOL WFW5620HW1 Arrived on site as helper to assist in drum replacement. Assisted with drum replacement. Job complete
Near Kyle, TX 78640
Leonardo
Job Details: 11/25/2020
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to test unit for oven not responding. Test unit and found bad control board and bad console. Ordering new console office to reschedule. ; ordrng 1 W11261169 (CONTROL BOARD ) and 1 W11297709 (CONSOLE )
Near Georgetown, TX 78633
Cliff
Job Details: 11/25/2020
MICROWAVE WHIRLPOOL WOC54EC0HS04 Arrived on site to diagnose an oven that did not turn off. Tested all parts and components and found no failures to unit at this time. Advised homeowner on panel operation. No further repairs are needed at this time and all is working properly.
Near Cedar Park, TX 78613
Wesley
Job Details: 11/24/2020
WASHER MAYTAG MVWX655DW1 Arrived onsite and found unit control failure. Unable to run calibration. Unit tested well in diagnostics but would not do anything in wash cycle except turn the valves.
Near Copperas Cove, TX 76522
Al
Job Details: 11/24/2020
WASHER WHIRLPOOL WFW8300SW01 Arrived (2/2) and inspected washer leaking. Disassembled and checked for leaking inside and out and couldn’t locate any defects. Job completed Unit works as designed.
Near Leander, TX 78641
Wesley
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS571CIHZ Arrived onsite for loud operation and used sealer to reduce running noise of condenser. All checks good. Unit is otherwise operating as designed.
Near Pflugerville, TX 78660
Matthew
Job Details: 11/24/2020
RANGE WHIRLPOOL WEC310S0FB3 Arrived onsite to replace previously diagnosed parts. Replaced keypad. Tested cooktop and oven. Unit is functioning properly. No error codes. Job complete
Near Austin, TX 78758
Scott
Job Details: 11/24/2020
DRYER WHIRLPOOL WGD5100HW0 "Arrived on site for dryer shutting off in sensor dry . Now unit is having door switch issues . Ordering sensor ,electrodes , control and door switch . No gas leaks detected at time of service. Call to set return .; ordrng 1 W11307535 (DOOR SWITCH ) and 1 W11413571 (CONTROL) and 2 WP3387223s and 1 WPW10298258 (SENSOR )"
Near Austin, TX 78726
David
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 arrived on site to diagnose refrigerator with several lights out in RC and freezer. Found freezer module failed and needs replacement. Ordering module. ; ordrng 1 W10695459 (module)
Near Kyle, TX 78640
Jacob
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived onsite for door to unit not shutting properly when door is pushed from a distance. Looked at unit. Let customer know that door may not seal properly when pushed from a distance to shut as opposed to physically pushing the door shut. Called Techline, Techline said that the refrigerator door may shut better because the door on the refrigerator side is bigger and the freezer door may not shut right away because of the smaller size of that door. Got Sr#7729345919. No issues at this time. Job complete"
Near Georgetown, TX 78628
Tommy
Job Details: 11/24/2020
WASHER KENMORE 110.470896 Arrived onsite for washer leaking. Upon arrival found unit is operating as designed but hot hose was not connected to valve correctly dripping water slowly but surely from back of unit causing for unit to have large puddles leading around. Tightened valve and charged customer service fee. Job Completed. No signs of leaks during service.
Near Marble Falls, TX 78654
Cliff
Job Details: 11/24/2020
DISHWASHER KENMORE 665.17383N710 "Arrived on site to diagnose a dishwasher that is not draining. Found debris still causing partial blockage in unit. Removed debris and tested unit. Found all is working properly at this time, and no leaks were found at time of service."
Near Austin, TX 78754
Scott
Job Details: 11/24/2020
DISHWASHER KITCHENAID KDFE104HWH0 Arrived on site for upper rack rubbing on left side of tub . Found upper rack wrapped . Ordering rack . No error codes of water leaks detected at time of service. Call to set return ; ordrng 1 WPW10350382 (UPPER RACK)
Near Austin, TX 78704
Leonardo
Job Details: 11/24/2020
RANGE KITCHENAID KGSS907SSS00 Arrived on site to test unit for oven not igniting. Test unit and found bad igniter will order new igniter office to reschedule ; ordrng 1 WP9760229 (BAKE IGNITER )
Near Austin, TX 78728
David
Job Details: 11/24/2020
RANGE SAMSUNG NX58H5600SS "Arrived on site to diagnose range with bake element not coming on. Tested ignitor and found no resistance in igniter, Open line. Retested with new igniter and unit is working as designed. Call complete."
Near Temple, TX 76502
Jonathan
Job Details: 11/24/2020
WASHER MAYTAG MVWC465HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced drive pulley and cover and tested unit. Tested unit in a manual spin and agitation and found unit working as designed. Attempted to move the unit to a water source but that part of the store was located off by furniture and boxes. Tested unit three more times in a high speed span and heavy agitation and did not find any evidence of gear case failure. Unit is working as designed. Call complete.
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 11/24/2020
REFRIGERATOR GE ZISB420DMD Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and dispenser motor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near Canyon Lake, TX 78133
Andrew
Job Details: 11/24/2020
MICROWAVE GE JVM1631WB005 "Arrived on site to test unit for no power. Found control receiving proper voltage but not putting voltage out. Ending control board to fix issue. Handle is also broken, needing handle. ; ordrng 1 WB15X10023 (handle assy) and 1 WB27X10473 (CONTROL)"
Near Killeen, TX 76549
Tyler
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF310PAAB4 Arrived on site for a dishwasher that was not drying the dishes properly. Upon arrival I ran a diagnostic test and verify that each cycle was filling agitating washing draining and drying etc. during the dry cycle I was able to verify and test at the main control with sending 120 V down at the heating element and protective TOD at the bottom and the heating element was heating up the dishwasher and functioning as designed I did fine however that the OWI sensor that test the inner temperature of the water and air in the tub was not functioning and reading correctly that the unit needed to be dried still then replace the own sensor and retest of the unit and verified that it was drying during a automatic dry cycle exactly as designed. I also explain to the customer that because of the plastic tub the unit had that at the end of each cycle it was best that they open the door to allow the unit to vent out the humidity per past whirlpool recommendations on t
Near , TX 78620
Leonardo
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL KMCS1016GSS Arrived on site to test unit for door not opening. Test unit and found latch getting stuck could not find part numbers office to research part. I have no service to call Techline ; ordrng 1 LATCH (LATCH) and 1 PARTRESEARCH (PART RESEARCH )
Near New Braunfels, TX 78130
Noah D
Job Details: 11/24/2020
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found defrost issues and talking to Techline Sr 7729349847 was told to order kit for service pointer, found during service pointer inspection a bent drain pan. Ordering parts. Office to reschedule ; ordrng 1 W10525237 (PAN) and 1 W11457241 (KIT)"
Near Georgetown, TX 78628
Tommy
Job Details: 11/24/2020
OVEN GE 164D3871POO1 Arrived onsite for oven door jammed and not turning off. Upon arrival found door lock blinking and door damaged and missing screws. Used some screws on hand to repair door.
Near San Marcos, TX 78666
Robert
Job Details: 11/24/2020
DRYER MAYTAG MED7230HW1 Arrived on job to replace previously diagnosed parts. Panel detected reorder. ; ordrng 1 W11413567 (PANEL) and 1 WP697772 (wheel)
Near Round Rock, TX 78681
Tommy
Job Details: 11/24/2020
DISHWASHER KITCHENAID KDTM604KPS0 Arrived onsite for dishwasher have F8 error code. Upon arrival found unit Sump was weak as well as control was misreading error codes from water fill valve. Ordering sump and control. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11416362 (PUMP AND MOTOR ) and 1 W11416362 (CONTROL )
Near Copperas Cove, TX 76522
Al
Job Details: 11/24/2020
DRYER WHIRLPOOL WED8300SW0 "Arrived to inspect dryer not heating, inspected and found a massive lint buildup underneath the unit.
Near New Braunfels, TX 78132
Robert
Job Details: 11/24/2020
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job for complaints of not cooling in refrigerator section. Found thermistor out of range. After replacement test operation
Near Austin, TX 78734
Brandon
Job Details: 11/24/2020
REFRIGERATOR GE GTE21GSHDSS "Arrived on site to replace fresh food section door with gasket, after replacing, formed the gasket, unit tested good.
Near Lago Vista, TX 78645
Lou
Job Details: 11/24/2020
WASHER WHIRLPOOL WTW8500DC6 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics and tested. Unit operated as designed until it began to agitate and the agitation was very loud. I tilted the unit back and found a large amount of gearcase oil on the side panels, rotor and drain pump. I advised the customer of my findings and that the gearcase is out of stock. I am ordering the gearcase and will return with the slider and clutch. Due to the gearcase being OOS, I recommended that the customer contact Whirlpool for assistance. Office to schedule return services when the part arrives. No water leaks observed during service.; ordrng 1 W11455453 (GEARCASE)"
Near Austin, TX 78717
David S
Job Details: 11/24/2020
COOKTOP KITCHENAID KCGS556ESS02 Arrived on site for cooktop not lighting properly. I inspected the unit and work area. I found all burners working except the front right burner. I inspected the orfice and found it clogged with debris. I replaced the orfice and retested the unit. It is now working as designed. Job complete.
Near Austin, TX 78703
Kevin
Job Details: 11/24/2020
WASHER WHIRLPOOL MHW8630HW0 "Arrived on site and inspected washer and found saved error codes F0E2, F0E5. Customer has experienced washer not completing cycle four or five times in the past five months. Ran a diagnostic cycle and a completed properly. Replaced water level switch and discussed correct detergent usage. Customer will use washer and monitor outcome, job complete"
Near Austin, TX 78703
Kevin
Job Details: 11/24/2020
DRYER WHIRLPOOL MED8630HW1 "Arrived on site and inspected dryer and found lint screen housing is broken and will need to be ordered, took one picture.; ordrng 1 W10906551 (Lint screen housing) and 1 WPW10516085 (Lint screen)"
Near Leander, TX 78641
Lou
Job Details: 11/24/2020
OVEN KITCHENAID KOCE500ESS11 "Arrived on site to install previously diagnosed and ordered part. Due to the temp probe jack being defective, I removed and replaced the jack and tested. Unit is operating as designed with no further error codes. Job completed."
Near New Braunfels, TX 78130
Noah D
Job Details: 11/24/2020
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not drying dishes, upon inspection found the dishwasher with a finished cycle all dishes had been heated and dried, working to specs. All functions of the element worked, instructed customer on use of rinse aid. Complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 11/24/2020
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to inspect washer for leaking, upon inspection found the dispenser leaking from right hole in panel, replaced dispenser and screw, no problems found. Tested water functions with no leak. Complete"
Near Leander, TX 78641
Wesley
Job Details: 11/24/2020
VENTHOOD WHIRLPOOL UXT5530AAS3 spoke with Andy at tech line documenting noise on hi speed due to vibration in venting and installation. Referring customer to builder for resolution .
Near Austin, TX 78717
David S
Job Details: 11/24/2020
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site for microwave display not working. I inspected the unit and work area. I found the unit to have good voltage from the outlet. I found the internal fuse was broken. Cause either by bad interlocks or bad high voltage system. I am ordering the, mag, cap, diode, transformer, and both interlocks. This is the second time this has happened with this unit. W will need to call and document with techline. Customer stated they just want the unit replaced, because this problem keeps happening. I advised the customer call whirlpool and speak to there customer service about a replacement. The office will reschedule as parts are expart. ; ordrng 1 W10138793 (FUSE) and 1 W10818686 (MAG) and 1 W10850446 (CAP) and 1 W10880342 (TRANSFORMER ) and 2 W11197766 (INTERLOCKS )s and 1 W11256462 (DIODE)"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/24/2020
COOKTOP JENN-AIR JIC4430XS00 "Arrived on site to inspect cooktop for error codes, upon inspection found the right side deactivated, replaced module and recalibrated, all functions returned, tested all burners individually. No problems. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 11/24/2020
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site to inspect washer for not filling, upon inspection found the valve clogged, replaced the valve and tested for leaks, no leaks found. Complete"
Near San Marcos, TX 78666
Robert
Job Details: 11/24/2020
WASHER MAYTAG MVWC465HW2 Arrived on job for complaints of noise on spin. Will need washplate to complete. ; ordrng 1 W10919191 (washplate)
Near Lakeway, TX 78734
Brandon
Job Details: 11/24/2020
MICROWAVE KITCHENAID KMHS120ESS5 "Arrived on site for customer complaint of door open/close error, found failed interlocks and switches. Ordering switches and bringing back interlock. The interlocks need to be used with the new switches. ; ordrng 1 W10269458 (Switch) and 1 W10269460 (Switch) and 1 W10727360 (Switch)"