Service History 165

We serviced a
JENN-AIR COOKTOP
Model JEC0530ADB
Near Austin, TX 78730
David
Job Details: 04/08/2021
"Arrived on site to diagnose cooktop with right rear indicator light not coming on and front right element of working at all. Checked burner and found the control is not responding and working for that burner specifically.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFA20ERSS00
Near Georgetown, TX 78628
Kayman
Job Details: 04/08/2021
Arrived onsite for ice maker replacement. I replaced the ice maker and secured the connector to make sure it will not back out of position. The unit is working as designed at this time and No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW95HEXW0
Near Bee Cave, TX 78738
Brandon
Job Details: 04/08/2021
"Arrived on site for customer complaint of unit not starting a cycle, found failed MCU, ordering MCU. Error codes F6E1 F8E1 F1E1 F4E0 ; ordrng 1 WPW10374126 (MCU)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSP42QMS01
Near Austin, TX 78730
Luis
Job Details: 04/08/2021
"Arrived on site for noise complaint. Loud high pitch noise from main control,diagnosed defective main control. Installed updated control kit,powered unit on unit ran through a diagnostics test all passed,noise no longer present.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC4
Near Lakeway, TX 78734
Brandon
Job Details: 04/08/2021
"Arrived on site for customer complaint of unit making noise, found noise coming from exhaust tube, I added dryer pad, unit tested good."
We serviced a
ELECTROLUX DRYER
Model EWMED70JSS4
Near Austin, TX 78737
Jacob
Job Details: 04/08/2021
"Arrived onsite for unit making noise. Tested unit. Heard noise. Upon further inspectionReplaced blower and motor. Tested unit. Unit tested good. No issues at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS
Near San Marcos, TX 78666
Andrew
Job Details: 04/08/2021
"Arrived on site to test unit for damaged panel. Replaced panel, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Kyle, TX 78640
Jacob
Job Details: 04/08/2021
"Arrived onsite for unit not cooling in the refrigerator. Said they have tried several time to allow the unit to un thaw before and got the same issue every time. When looking at the back of the freezer, there was too much ice buildup. Let tenant know that they would need to unthaw the unit and move the unit for more working space available, took pic of space for the unit. Ordered part to go back with. ; ordrng 1 W11369036 (MOTOR EVAP)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78717
Justin
Job Details: 04/08/2021
Arrived on site to install previously diagnosed parts. Upon further inspection I found the MW arm and bushing broken which is integral for the repair. Office to reschedule. ; ordrng 1 WPW10128850 (MW Arm)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 04/08/2021
Arrived on site to replace front door glass. Replaced glass test unit and unit test good job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB1
Near Manor, TX 78653
Matthew
Job Details: 04/08/2021
"Arrived onsite for dishwasher not functioning. Upon inspection found strike not engaging latch. Made adjustments, strike now engaging, tested unit and unit is functioning properly. Job complete"
We serviced a
MAYTAG WASHER
Model MVWC416FW0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/08/2021
Arrived on site for MAKING A SCREECHING IN SPIN-NOT SPINNING ALL THE WATER OUT-SEEMS OFF BALANCE CLICKS ALOT. Placed in manual diagnostics and set to high spin. Noise was evident. Found grease and the cam/splutch. (W11454372) and cam (W10721967) Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78717
Justin
Job Details: 04/08/2021
Arrived on site for a dishwasher leaking. The customer had a video of the leak upon arrival and you could see it leaking aggressively from under the left side door. He also stated again that it was only during a heavy duty cycle. I ran a diagnostics cycle and could not replicate the leak. No error codes were present. The unit is still level. The customer changed soap as advised and it still leaked. I called techline and spoke to Cathy and received SR# 7730461182. She recommended not using pods at all. I am ordering a clear door to observe the inside during a wash and will return with the lower wash arm as well.Office to reschedule. ; ordrng 1 W10837249 (Lower Wash Arm) and 1 ClearDoor (Clear Door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Andice, TX 78628
David S
Job Details: 04/08/2021
Arrived on site for dishwasher not draining. I inspected the unit and work area. I found the drain pump getting voltage but not spinning. I replaced the drain pump. I tested the unit it is now working as designed. Job complete no water leaks detected.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Buda, TX 78610
Kevin
Job Details: 04/08/2021
"Arrived on site and replaced control panel diagnosed by previous technician, after replacement washer is operating properly. Took one picture of display working correctly, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78731
Luis
Job Details: 04/08/2021
"Arrived on site to install parts previously diagnosed. Installed ice box fan and harness,powered u it on ran diagnostics good air flow from ice box fan,ran icemaker test passed harvest ran fill test passed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Pflugerville, TX 78660
Andy
Job Details: 04/08/2021
Arrived on site for dryer not operating tested and inspected unit and found issues with PTS switch and door switch. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time
We serviced a
GE OVEN
Model JKP69W0W1WW
Near Georgetown, TX 78633
Lou
Job Details: 04/08/2021
"Arrived on site to inspect wall oven error code. Upon further inspection, I found the unit display with F2 error code-high temps. I cycled power at the unit and tested on Bake at 350 degrees and the unit is operating as designed. Customer advised that their cleaning people were cleaning the unit and noticed it getting very hot and turned it off. It appears that the self clean function was selected and the unit got too hot. Unit is operating as designed. Job completed."
We serviced a
GE DISHWASHER
Model PDW8200J10BB
Near Copperas Cove, TX 76522
Al
Job Details: 04/08/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Dripping Springs, TX 78620
Richard
Job Details: 04/08/2021
Arrived onsite for the refrigerator not dispensing ice. During testing found that the ice container arm was not moving. Removed ice container and dumped ice ice out and found ice build up under the ice container and around the dispenser motor. Remove all ice build and inspected ice chute and ice door for air leaks and all tested good. Put ice back into container and tested. Refrigerator is now dispensing ice with no issues. Complete
We serviced a
GE DISHWASHER
Model ZBD6890K10II
Near Spring Branch, TX 78070
Andrew
Job Details: 04/08/2021
Arrived on site to test unit for burn smell. Found control was burnt and harness(took pics). Don?t feel replacing harness and control will fix issue or hold. Job complete.
We serviced a
GE REFRIGERATOR
Model TPX24BRBJBB
Near Georgetown, TX 78633
Lou
Job Details: 04/08/2021
"Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the FC evaporator cover frosted up. I tested the defrost timer and it had failed. I removed and replaced the timer and retested. Timer is working, but unit is not going into defrost. I found the defrost heater was bad as was the bimetal. I removed and replaced the the defrost heater/bimetal kit and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Wimberley, TX 78676
Robert
Job Details: 04/08/2021
Arrived on job for complaints of temperature issues. Found the oven settings at Celsius. Changed settings and checked calibration.
We serviced a
GE DISHWASHER
Model CDT865SMJ2DS
Near Spicewood, TX 78669
Brandon
Job Details: 04/08/2021
"Arrived on site to replace valve, wash motor, dispenser, and upper hub, after replacing parts, unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Pflugerville, TX 78660
Scott
Job Details: 04/08/2021
"Arrived on site ,replaced control . Surface light is working . No other issues found with microwave. Job complete ."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PHZSO
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 04/08/2021
Arrived on site to diagnose an ice machine that is not cooling. Found refrigerant leak in evaporator. Sealed system would need to be replaced to complete repairs.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model DFHS2313MFKA
Near Robinson, TX 76706
Jonathan
Job Details: 04/08/2021
Arrived on site for refrigerator that won?t turn off the light or stop beeping. Inspected unit and work area. Found the issue was worth the freezer door switch. Replaced freezer door switch and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Austin, TX 78704
Wesley
Job Details: 04/08/2021
Arrived onsite and for long dry times and found internal venting system clogged with lint. Cleared obstruction and advised customer on normal functionality of ventless dryer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78704
Wesley
Job Details: 04/08/2021
Arrived onsite and found unit not cooling but compressor and fans running. Found amp draw to be .5. Ordering sealed system repair. Office to reschedule. SEALED SYSTEM; ordrng 1 W10879296 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Wimberley, TX 78676
Robert
Job Details: 04/08/2021
Arrived on job for complaints of no ice. Ran test 56 coded for not finding home. Replaced icemaker and ran test 56 no codes and test 57 complete. No leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waco, TX 76712
Jonathan
Job Details: 04/08/2021
Arrived on site for refrigerator that?s freezing items in the refrigerator section in his frosting up in the freezer section. Inspected unit and work area. Tested damper control and found the damper control not opening and closing. Replaced damper control and tested unit. Unit is now working as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6R5ESB4
Near Austin, TX 78717
Justin
Job Details: 04/08/2021
Arrived on site for a refrigerator with lose of cool. I checked temps in the unit and found FC at 49?F and the RC at 56?F. I gained access to the FC evap and found signs of a sealed system failure. I could not gain access to back of the unit due to how the refrigerator was positioned. Although due to frost pattern it indicates it will need a SS repair. Ordering SS repair and SS tech. Office to get authorization and to reschedule. ; ordrng 1 5303305677 (Drier) and 1 5303918284 (Evaporator) and 1 5304475098 (Compressor) and 1 TJ90SF8404 (Access Valve) and 4 Authorization (Authorization on all four)s and 1 SSTech (SS Tech)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Burnet, TX 78611
Cliff
Job Details: 04/08/2021
"Arrived on site to diagnose a washer that is not cycling. Found control shorted and replaced it. When activating drain pump new control shorted. Pump, control, and harness will all need to be replaced to complete repair. Office to set return appointment. Unit needs to be Uninstalled by customer prior to service due to install location.; ordrng 1 W11448788 (Harness) and 1 W11170317 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH0
Near New Braunfels, TX 78130
Noah D
Job Details: 04/08/2021
"Arrived on site to inspect dishwasher for not closing correctly, upon inspection found the unit with gap between latch and strike even when uninstalled, spoke with Andrew Sr # 7730465764 and was told to order tub, inner door and hinges. Ordering parts. Office to reschedule ; ordrng 1 8534853 (HINGE) and 1 8534854 (HINGE) and 1 W10681492 (TUB ) and 1 W10712597 (DOOR)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near New Braunfels, TX 78130
Noah D
Job Details: 04/08/2021
"Arrived on site to inspect washer for not spinning out clothes, upon inspection found the units pressure triac shorted. Replaced control and tested unit, no problems found. Calibrated Complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78130
Andrew
Job Details: 04/08/2021
"Arrived on site to replace slider from previous diagnosis. Replaced slider, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Wimberley, TX 78676
Robert
Job Details: 04/08/2021
Arrived on job for complaints of not washing properly. Ran diagnostics and found the sump motor not working. ; saved tckt
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Briarcliff, TX 78669
Richard
Job Details: 04/08/2021
Arrived onsite for the cooktop has large flames coming out of all burners. During testing found that the burner caps were installed on the wrong burner heads causing the issue. Installed caps properly and cooktop tested good. Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78744
Leonardo
Job Details: 04/08/2021
Arrived on site to test unit for not heating. Test unit and found bad element. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model GBS307PDS9
Near Austin, TX 78736
Leonardo
Job Details: 04/08/2021
Arrived on site to test unit for broken element. Found bake element broken. Replaced element test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS01
Near Seguin, TX 78155
Noah D
Job Details: 04/08/2021
"Arrived on site to inspect unit for not allowing selections, upon inspection found the unit with a blacked out console, Replaced console per last visit and tested. Complete"
We serviced a
WHIRLPOOL DRYER
Model WED6120HC1
Near Georgetown, TX 78628
Kayman
Job Details: 04/08/2021
Arrived onsite to install previously diagnosed parts. I installed the main control and UI. I configured the controls and tested the unit. The unit is working as designed at this time.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/08/2021
Arrived on site to replace evap cover from previous diagnosis. Part was a ?Run Without?. Removed cover and found thermistor placement was way off. Secured thermistor to proper location. Found thermistor reading correctly. Evap motor working as designed. Turned unit back on and advised customer to monitor. If issue persists will need cover on return visit.
We serviced a
KITCHENAID COOKTOP
Model KFGS366VSS02
Near Georgetown, TX 78633
Lou
Job Details: 04/08/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the middle burner failure, I removed and replaced the burner/orifice holder assembly and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Spicewood, TX 78669
Brandon
Job Details: 04/08/2021
"Arrived on site to replace gearcase and cam for loud squeaking metal on metal noise, after replacing, found the noise was still present, called techline, they want us to replace the motor and main control SR#7730463025; ordrng 1 W11026785 (Motor) and 1 W11387685 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS01
Near Austin, TX 78731
Luis
Job Details: 04/08/2021
"Arrived on site for no ice or water. Tested dispenser no water,ran icemaker test,icemaker passed harvest failed for fill. Removed evaporator cover found gap between fan scroll and tower allowing cold air to migrate out and freeze water reservoir. Repaired gap,ran fan test no air migrating to reservoir tank. Customer will need to raise fresh food temp and allow tank to slowly defrost or power unit off for a couple hours with fresh food door open and let reservoir defrost."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/08/2021
Arrived on site to test unit for lights not working. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW1
Near Austin, TX 78747
Kevin
Job Details: 04/08/2021
"Arrived on site and inspected dryer and found no airflow showing on airflow meter, removed vent hose from rear of dryer and airflow meter now shows good. Dryer is heating and tumbling properly, recommended to homeowner that vent to the exterior be cleaned/cleared by a service, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Austin, TX 78756
Luis
Job Details: 04/08/2021
"Arrived on site for water leaking. Removed drain in compressor compartment no obstruction in drain tube,diagnosed drain frozen in evaporator compartment called tech support to document issue. Cleared frozen drain line,ran wire through drain tube to clear any obstruction he led water flow good. SR#7730460739"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS2
Near Kyle, TX 78640
Leonardo
Job Details: 04/08/2021
Arrived on site to test unit for left side buttons not responding. Test unit and found and console will need to order door office to reshcuekde. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Dripping Springs, TX 78620
Richard
Job Details: 04/08/2021
Arrived onsite for the refrigerator ice maker container has ice build up. During testing found that the ice maker fill tube that was installed by previous technician was not installed correctly. The fill tube was pointed at an angle where when it went to fill the ice tray it sprayed water down the side of the ice maker and into the ice container. Repositioned fill tube to its correct position and tested. Fill to tube is now pointed downwards and is no longer leaking water into the ice container. Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYS6
Near Georgetown, TX 78633
Lou
Job Details: 04/08/2021
"Arrived on site to inspect dishwasher door not latching. Upon further inspection, I found the door strike bent down and not making contact with the door latch. I adjusted the door strike land tested and the unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE REFRIGERATOR
Model GFE28HSHCSS
Near Whitney, TX 76692
Jonathan
Job Details: 04/08/2021
Arrived on site for the refrigerator that won?t display or dispense water and ice. Inspected unit and work area. Replaced user interface assembly and tested unit. Unit begin to dispense water and ice as designed. The customer advised they had already replaced air filter and were able to get it then so unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Georgetown, TX 78626
Kayman
Job Details: 04/08/2021
Arrived onsite for washer throwing existing codes. I called techline for assistance. They recommended replacing the gearcase(W11423758 ) I will return with the UI just Incase techline gave me SR#7730468570. Office to R/S due to part availability. ; ordrng 1 W10721967 (Splutch) and 1 W11423758 (Gearcase)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Austin, TX 78703
Matthew
Job Details: 04/08/2021
Arrived onsite for dishwasher not drying. Upon arrival load was being completed. Found that unit is heating. Open door to view dish ware. Found that dishes are drying fine. Explained to customer the importance of using rinse aid and how it affects the drying process. Instructed customer to continue using rinse agent and insure that the unit is getting hot water. Instructed properly loading and drying results on different dish materials. Job complete
We serviced a
GE RANGE
Model CGS990SET7SS
Near San Marcos, TX 78666
Andrew
Job Details: 04/08/2021
Arrived on site to replace oven control. Part I was sent with was damaged in box. Needing new oven control. Office to reschedule. ; ordrng 1 WB27K10423 (control ovn (erc3hp))
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bastrop, TX 78602
Andy
Job Details: 04/08/2021
Arrived on site for washer noise when sensing and water dripping from dispenser. Tested and inspected unit and found noise when sensing is normal operations. Found water dripping from dispenser due to failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFE770H0FZ1
Near Meadowlakes, TX 78654
Cliff
Job Details: 04/08/2021
Arrived on site to replace element for range. Replaced bake element and tested unit. Found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Andice, TX 78628
Kayman
Job Details: 04/08/2021
Arrived onsite for washer not spinning out clothes and not operating. Upon inspection I found the wrong shifter installed on the unit as per svc pointer (W11531483) I replaced the shifter with part #W10913953 and tested the unit through auto diagnostics as well as manual. The unit is working as designed at this time and no leaks were detected during time of service I could not recreate any failures at this time. Job complete.
We serviced a
GE REFRIGERATOR
Model GSHF6LGBCHBB
Near Killeen, TX 76549
Tyler
Job Details: 04/08/2021
Arrived on site for refrigerator needing a previously diagnosed condenser coil to finish a silt system repair. Upon arrival I was able to install the new condenser coil with no issues Ive been pulled a vacuum on the unit for 30 minutes to verify that it was able to hold a vacuum after work for an additional 20 minutes. At this point I was able to recharge the unit with 4 1/2 ounces of Freon as recommended and I was in able to reassembled and tested unit to verify that the pressures upon leaving were at 140 on the high side and zero on the low side unit is fully functioning at this time call complete Warm customer it will take at least 24 hours to cool down before it safe to put food in
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS01
Near Austin, TX 78746
Kevin
Job Details: 04/08/2021
"Arrived on site and inspected the refrigerator, found the fresh food temperature is 65?, freezer temperature is 24?. Inspected evaporator and found frost pattern only on the top third of the evaporator. Took several pictures. When replacing evaporator fan motor Found evaporator fan motor harness is corroded. This has caused control board and evaporator motor to short out.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Manor, TX 78653
Matthew
Job Details: 04/08/2021
Arrived onsite to replace knob. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near New Braunfels, TX 78130
Noah D
Job Details: 04/08/2021
"Arrived on site to inspect dishwasher for leaking during operation , upon inspecting found the units drain pump leaking from bottom side, checked seal and pump but found no issues, will need new pump to fix leak. Office to reschedule ; ordrng 1 W10876537 (PUMP)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Santa Clara, TX 78124
Noah D
Job Details: 04/08/2021
"Arrived on site to inspect fridge for not cooling upper section, upon inspection found the upper evap covered in ice, the shelve UI was covered in water and corroded. Office to reschedule ; ordrng 1 W10769076 (UI )"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Temple, TX 76502
Tyler
Job Details: 04/08/2021
Arrived on site for refrigerator not turning on. Upon arrival I found unit unplugged. Customer stated they had no cooling issues before unit went dark. I plugged unit in and found unit turned on fine. I called whirlpool techline who then advised me to run test 1-15. I found 120v from outlet and polarization was good. All test came back passing. Bruce with techline then advised to go ahead and replaced harness assembly to deli drawer because they have seen this to be the cause of customers symptoms with these units. Replaced harness then found after repair unit would not turn on anymore. I jiggled the power cord and found it kicked on. Techline advises they get an electrician to inspect integrity of outlet. Call complete Informed customer it would take at least 24 hrs to cool (no damage in deli drawer during serviceBruce Sr# 7730465147
We serviced a
KITCHENAID MICROWAVE
Model KMCS3022GSS3
Near Spicewood, TX 78669
Brandon
Job Details: 04/08/2021
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kyle, TX 78640
Chase
Job Details: 04/08/2021
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Del Valle, TX 78617
Jacob
Job Details: 04/08/2021
"Arrived onsite for unit not making ice once again. Called tech line had me run through diagnostics. Went to test 120, would not go past 02, said to replace the dispenser control. Got Sr#7730460225. Ordered part. Office to reschedule ; ordrng 1 W11330490 (panel-ui)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seguin, TX 78155
Noah D
Job Details: 04/08/2021
"Arrived on site to inspect washer for vibration , upon inspection found the unit worked correctly loaded and unloaded, customer was doing very large loads with normal setting, customer must use bulky setting to lower spin speed,
We serviced a
IKEA RANGE
Model IGL730CS0
Near Seguin, TX 78155
Chase
Job Details: 04/08/2021
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Round Rock, TX 78665
Chase
Job Details: 04/08/2021
We serviced a
GE REFRIGERATOR
Model GFSF6KKXAWW
Near Smithville, TX 78957
Andy
Job Details: 04/08/2021
Arrived on site for refrigerator not dispensing water or making ice. Tested and inspected unit and found failed water valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
MAYTAG DISHWASHER
Model MDBH969AWS1
Near Temple, TX 76501
Jonathan
Job Details: 04/08/2021
"Arrived on site for a door seal that?s not ceiling. Inspected unit and work area. The customer advised that since last visit, the lower right hand side of the door gasket keeps falling out and she?s having to push it back in. Found door gasket mangled due to issue with door seal not fitting correctly. Replaced door seal and tested unit several times unit is now working as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Liberty Hill, TX 78642
David S
Job Details: 04/08/2021
Arrived on site to install previous diagnosed parts. I gained access to the reservoir pump and replaced with new. I tested the unit and I found the pump now registering the reservoir is is full. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78702
Jacob
Job Details: 04/08/2021
Arrived onsite to replace parts to the unit. Replaced both control and Valve. Could not test the unit. As unit was left outside in the elements upon returning.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78752
Matthew
Job Details: 04/08/2021
Arrived onsite to replace previously diagnosed parts. Replaced dispenser assembly. Tested unit in normal wash and unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78745
Kevin
Job Details: 04/08/2021
"Arrived on site and replaced parts diagnosed on previous visit, there is no available water, power, or drain connections to confirm diagnosis or repair. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BW2
Near Austin, TX 78744
Leonardo
Job Details: 04/08/2021
Arrived on site to replace door and cooktop. Replaced all parts unit not connected to electrical or gas. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Buda, TX 78610
Kevin
Job Details: 04/08/2021
"Arrived on site and replaced control panel diagnosed by previous technician, after replacement ran calibration 52 and test 51 and washer is now working properly, job complete"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Temple, TX 76504
Tyler
Job Details: 04/07/2021
Arrived on site for range giving a burning smell and customer also stating that they are trying to get those scratches inside the oven cavity repaired. Upon further inspection of the unit I could not find any signs of charred wires burnt elements thermostats or any other hardware in the unit Ive been called whirlpool techline and advise them of my findings and after discussing with Butch at whirlpool he advise that we reassemble the unit and verify whether or not the unit does give out the smell once unit is reach 400? or higher as the customer stated. After reassembling the unit and I ran the oven at 450? but I could not get any replication of any burning smells that the customer stated and while on site customer also stated they couldnt smell it either. I then called back to whirlpool techline to report new findings and spoke with Scott who informed me at this point to send him photos of what the inner bake element cavity looks like for further review but this time they recommend no further action with the unit call complete. Butch & Scott sr# 7730274264
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Killeen, TX 76543
Al
Job Details: 04/07/2021
"Arrived on site and inspected range oven not heating.Confirmed the elements were operating, but the oven display was not working.Accessed the terminal block at the plug and photographed the burned harness, which affected the main control.Both elements were fully operational.Customer advised to purchase a new 4 prong cord.Im waiting on another main control and will return with selected previously ordered parts.Office to schedule return services.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near China Spring, TX 76633
Jonathan
Job Details: 04/07/2021
Arrived on site for a dishwasher that won?t drain. Inspected unit and work area. Placed unit in service diagnostics and found an F9E1 error code. The customer advised that the unit will drain multiple cycles and then won?t drain for multiple cycles. Ran the unit through an auto test in the unit ran as designed. Removed drain pump and did not find any obstructions at in the drain pump area. I did have a drain pump on hand from truck stock that I was able to replace. Told customer to call back if they had further issues and we would order control and drain pump for them at that moment if persist. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Killeen, TX 76549
Al
Job Details: 04/07/2021
"Arrived on site and installed previously ordered lower dispenser.Removed and replaced the it, tested unit and unit tested as designed without any leaks.Customer satisfied Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Georgetown, TX 78626
David S
Job Details: 04/07/2021
"Arrived on site for freezer icemaker spraying water everywhere. I inspected the unit and work area. I found the ice maker covered in ic and none in the ice tray. I removed the ice try and cleared out all the ice. I rigged the freezer door and preformed a fill test on it. I could see the water spray out the fill tube in a pin stream instead of going down the funnel. I inspected the fill tube and I found the fill tube pinched almost closed. I used my screw driver and reshaped the fill tube. I retested the ice maker fill several times.p, and it operated as designed every time. Job complete. No water leaks detected."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Kempner, TX 76539
Al
Job Details: 04/07/2021
Arrived on site and installed the motor and sensor.Tested the unit and unit tested as designed.Customer was extremely satisfied
We serviced a
AMANA DRYER
Model NED4655EW1
Near Belton, TX 76513
Tyler
Job Details: 04/07/2021
Arrived on site for dryer making a loud screeching noise upon arrival I was able to confirm noise after disassembling the unit I found that the noise was coming between two different areas the first area was the rollers inside the unit and the second was coming from the blow will come and detach from the motor. I was able to install a new blower wheel and then I also re-greased the roller wheels because they did not show any signs of physical damage but the metal bearing was slightly rubbing against the metal shaft sat on due to grease being heated and removed from the unit during use after making the repair I was able to reassembled and tested unit and verify that theres no longer any sound coming from the machine and customers happy with repairs. Call complete
We serviced a
GE ICE MACHINE
Model ZDIS150WSSC
Near Crawford, TX 76638
Jonathan
Job Details: 04/07/2021
"Arrived on site for an icemaker that is not making ice still. Inspected unit and work area. I called GE Techline and spoke to Don (no file number). Do you advised that all the normal possible repairs have been made to the unit to make the unit function properly. He advised that he needed me to replace the control one last time to ensure we covered all bases Replaced control and tested unit. Unit did the diagnostic cycle but advise customer to call back if the unit does not make any ice. Call the customer back after an hour and she advised that the unit is about to drop the second batch of ice. Advise customer to call back if there are any further problems. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Belton, TX 76513
Tyler
Job Details: 04/07/2021
Arrived on site for refrigerator needing previously diagnosed UI control as well as high-voltage control. Upon arrival I was able to confirm prior diagnosis and that the unit was having a miscommunication between both main controls after speaking with the office and getting further approval for both parts I was able to reinstall two new controls I then reassembled and tested the unit and verify that everything is fully functioning as designed the unit immediately went into defrost upon repairs indicating that boards were sensing the temperatures accurately now and working call complete
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120EBS6
Near McGregor, TX 76657
Jonathan
Job Details: 04/07/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced interlock kit and tested unit. Unit was still doing the same thing. The customer advised that the unit will heat for over a minute and then will shut off the heat. Ran the unit through diagnostics and did not find any stored error codes. I tested several functions of the unit including the thermistors with all seemingly checking out fine. I called Techline and spoke to Scott SR# 773045999. He advised that he believe the issue to be an issue with the cooling fan not cooling down the magnetron and thus leading to the magnetron overheating and opening the magnetron thermostat. He advised that he did not believe the magnetron thermostat was the issue due to the fact that the thermostat it opens and closes and if it was stuck open, it would not heat again. He advised to return with the magnetron thermostat, the cooling fan, and humidity sensor just in case.Ordering parts in office will need to contact customer about return date due to limited parts availability.; ordrng 1 W10833858 (sensor) and 1 W11230994 (motor-fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Lakeway, TX 78734
Luis
Job Details: 04/07/2021
"Arrived on site for no cool in fresh food section. Temp probe reading 53? ran diagnostics weak air flow from vents,ice build up on evaporator cover diagnosed defective thermistors,removed cover assembly,defrosted evaporator,installed new cover assembly secured evaporator thermistor to correct location on suction line,ran diagnostics good air flow changed defrost setting to basic.
We serviced a
WHIRLPOOL ICE MACHINE
Model EC5100XFW
Near New Braunfels, TX 78130
Noah D
Job Details: 04/07/2021
"Arrived on site to inspect unit for not making ice, upon inspection I found the pump not starting when the bucket was filled, Replaced pump and tested unit, all functions returned and made ice. Complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78727
David
Job Details: 04/07/2021
"Spoke with customer via phone in regards to diagnosis on washer. Customer informed me there is an F5E4 code for lid lock present and lid is not latching. Ordering latch / control / console to resolve, latch is likely only needed part. Customer does not want us to come until we have latch present. Office to schedule when we have latch. ; ordrng 1 W11419171 (Control) and 1 W11394572 (Latch) and 1 W11478526 (Console)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPRH17D7KF1
Near Austin, TX 78734
Luis
Job Details: 04/07/2021
"Arrived on site for water leaking. Diagnosed an obstruction in drain tube,cleared drain tube,ran water through drain,water draining correctly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Manor, TX 78653
Andy
Job Details: 04/07/2021
Arrived on site for refrigerator not operating properly. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78704
Jacob
Job Details: 04/07/2021
Arrived onsite for the washer making a scrapping noise during spin. Tested unit heard scrapping noise during spin cycle only. Need to reschedule for 2MAN and 2HR for return. Ordered part. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR) and 1 W10883783 (gearcase)
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Smithville, TX 78957
Andy
Job Details: 04/07/2021
Arrived on site to install previously diagnosed drain pump. Removed failed part and replaced with new. All operations are normal. No water leaks present at time of service.
We serviced a
WHIRLPOOL WASHER
Model MHW8200FC0
Near Austin, TX 78734
Robert
Job Details: 04/07/2021
Arrived on job for complaints of not dispensing soap properly. Checked harness and found at the dispenser side the connector damaged not making good connection. Will need upper harness to complete. ; ordrng 1 W11033849 (harns-wire)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78628
Justin
Job Details: 04/07/2021
"Arrived on site for a dishwasher leaking. The customer stated it will for, a puddle in the front right hand side. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and observed the bottom of the unit for leaks. I found no leaks coming from the sump and motor. I observed a small drip from the front right back of the door. I gained access to the inner door and found the unit leaking from the vent wax motor. You can visibly see the vent gasket and vent deteriorating. They will need to replace the vent and gasket. I also found the heating element rusting and the dispenser starting to deteriorate.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Pflugerville, TX 78660
Kayman
Job Details: 04/07/2021
Arrived onsite for washer that wont power on. Upon inspection I found the unit had a stored error code of F6E2 for ACU not heating UI. I replaced the main control and console. I tested the unit and it is now powering on and working as designed. I ran a calibration on the unit and it is working as designed at this time. No leaks were detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Jarrell, TX 76537
Tyler
Job Details: 04/07/2021
"Arrived on site for refrigerator not cooling. Upon arrival I found compressor, evap fan, and condenser fan running. Evap coil had no moister, ice, or sticky ness to it. Compressor was running hot but high side line as well as dryer had not heat transference. Amp draw was 1.98 to compressor and slightly fluctuating. Found sealed system had failed requiring a new sealed system. Will need to reschedule once availability of parts is known. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evap coil) and 1 WPW1014375 (Uv dryer) and 1 W10913906 (Access coupler) and 1 Cnote (Need rescheduled for 2hr ss repair)"