We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ00
Near Austin, TX 78726
Paul
Job Details: 04/26/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the pan cover again and the drawer is working as designed. I leveled the refrigerator as good as possible and explained to the customer that it slightly rocks when the doors are opened and closed because the floor at the back of the unit is not level. I went over getting shims from Home Depot to correct the issue and explained to them how to correct it. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78750
Paul
Job Details: 04/26/2023
Arrived onsite for a refrigerator that is dripping from the top liner of the RC onto the top shelf and has a layer of ice in the bottom of the FC. The customer stated it was still cooling ok. I found the drip pan iced over. I removed the ice and ran my camera down the drain finding it clear. I found the defrost heater tubing not clipped in at the drain side keeping it from staying in contact with the pan. I corrected the tubing and mounted it correctly. I poured a cup of water down the drain and it went in the condenser pan fast. I tested the refrigerator and it is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Andice, TX 78628
Lou
Job Details: 04/26/2023
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=4 degrees. I checked the harness at the bottom of the left FC door and it is good/no broken wires. I pulled the bottom two drawers out and found icicles at the vent at the bottom of the evap cover. When I began to remove the shelving, I found frost/ice on the bottoms of the shelves equivalent to an air leak. I closed the door and inspected the door gasket and it is sealed all the way around. I checked the bottom corner of the FC door where it meets the mullion and its sealed there too. I removed the sleeves and removed the evap cover and found what looks like some water spilled into the evaporator area and caused the icicles (photos). I placed the unit in diagnostics and forced a defrost and the ice began to melt. While in diagnostics, I tested the ice maker and it failed to harvest and fill. I removed and replaced the ice maker and retested and unit is operating as designed. I cleared the remaining ice and leveled the unit. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Leander, TX 78641
Maurice R
Job Details: 04/26/2023
"Arrived onsite for refrigerator for FC frosting up. On inspection found a 13 inch gap at the top of the fc door. The moulin is sitting back a 1/4 inch back causing a gap. Called spoke to,Chris at wp tech line. He is going to submit the case to engineering. WP will call the customer with the results from engineering. No water leaks detected during service.Sr7736266342"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Pflugerville, TX 78660
Kimo
Job Details: 04/26/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new screws and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/26/2023
"Arrived onsite for emergency drain symptom that self corrected. Advised customer on possibility of sudsing causing a false water level reading and preventing normal operation. While discussing best practices with customer determined customer was using dawn dishsoap as a stain remover, advised customer that dishsoap is known to cause sudsing problems and cannot be used in the washer. Advised customer on maintenance. All checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Killeen, TX 76549
Jonathan M
Job Details: 04/26/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace the divider, dispenser, motor, spacer, and impeller. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Bastrop, TX 78602
Joe Z
Job Details: 04/26/2023
Arrived onsite for control not responding. Upon arrival noticed date and time are not connected and unit needs to be connected to WiFi . Power cycled the unit and Connected to WiFi and control updated. Test unit by preheating to 350. Unit preheated correctly. Powered off and unit is operating correctly. Tried unit several mor times and is operating as designed. Contacted SFTEY team and let them know findings. All notes were documented. Was given SR# 7736219779. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Kyle, TX 78640
Andrey
Job Details: 04/26/2023
"Arrived on site to test unit for not cooling, tested unit found it was unplugged for about a week, powered on unit and found compressor not starting, replaced start device and capacitor, compressor started, put unit into diagnostics and noticed that the heater is not engaging, replaced control and tested, heater is now heating, unit started to develop a frost pattern, advised customer to put and bottle of water in freezer and if it freezes then the unit is ready to be loaded, unit is running as designed, job complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Canyon Lake, TX 78133
Andrew
Job Details: 04/26/2023
"Arrived on site and replaced previously diagnosed control, gearcase, slider, rotor, stator and clutch. Calibrated unit and completed diagnostics with no issues. Verified unit advancing through cycles as designed in quick wash. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near New Braunfels, TX 78130
Andrew
Job Details: 04/26/2023
"Arrived on site to test unit for not responding. Found no power at outlet. Found breaker was off. Reset breaker, unit now working as designed. Found terminal is nice and secure with no signs of damaged wiring. Job complete."
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near West Lake Hills, TX 78746
Luis
Job Details: 04/26/2023
"Arrived on site for no ice. Ran diagnostics bf error code,diagnosed a defective icemaker. Replaced icemaker assembly ran harvest test passed ran fill test passed."
We serviced a
GE OVEN
Model JTP18BW2BB
Near Georgetown, TX 78628
David Z
Job Details: 04/26/2023
"Arrived on site to diagnose oven that was throwing an F3 error. Found f3 error is due to sensor issue. Customer said they also got an F2 error. Which is an overheat code, but code threw when the unit was not in use. This indicates that there is a failure in the control or wiring. Control is NLA, but rebuildable. Advised customer on cost of rebuild, and recommendation of rebuilding control. Advised that due to age of unit the plastic is brittle and is cracking.
We serviced a
WHIRLPOOL COOKTOP
Model G7CG3064XS00
Near Austin, TX 78739
Andrey
Job Details: 04/26/2023
"Arrived on site to test unit for constant clicking, attempted to take off cover but one knob would not come off, tried to pry it up carefully not to damage the manifold but it would not move, stated to customer that I can cut it out in pieces but a new one will be needed, customer agreed, removed knob and tested unit found shorted switch harness. replaced harness and tested, clicking is now gone and all burners ignited properly, ordrng 1 WPW10284885 (Knob)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78752
Scott
Job Details: 04/26/2023
"Arrived on site for fridge control dead and non responsive . Replaced control and unit is now functioning properly and started to cool. No water leaks detected at this time. Job complete"
We serviced a
MAYTAG WASHER
Model MAH6700AWW
Near Austin, TX 78738
Kevin
Job Details: 04/26/2023
"Arrived on site and inspected washer and found Standing water in tub. Used vacuum to remove it and when in a diagnostic cycle it will spin but there is no power being sent to drain motor. Either control board or harness has failed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Pflugerville, TX 78660
Wesley
Job Details: 04/26/2023
"Arrived onsite for refrigerator tripping breaker, tested unit on different outlet and determined the refrigerator circuit was causing the tripping and would need to be addressed by a likely breaker issue. Refrigerator is operating as designed on a different outlet."
We serviced a
JENN-AIR OVEN
Model D146
Near Salado, TX 76571
Tyler
Job Details: 04/26/2023
Arrived on site for range not heating correctly. Upon arrival confirmed complaint and found bake element had broken. I made repair. Found oven heating as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model MEDX655DW0
Near Round Rock, TX 78664
Vincent
Job Details: 04/26/2023
Arrived on site to install drive motor. Disassembled unit and installed new drive motor. Tested na fun it is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIL27CXMS3
Near Austin, TX 78738
Luis
Job Details: 04/26/2023
"Arrived on site. Replaced defective water valve,had customer run water dispenser no leaks at valve or tubing.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAF00
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/26/2023
"WRF989SDAF00 Arrived to inspect cooling issues. The customer advised me the cooling issues occurred in conjunction with a buzzing noise and failure to produce ice in the RC ice maker. Taking temperatures prior to inspection, I found the FC at 19?F and the 43?. Further inspection revealed a prior servicer had attempted to test or charge the system, adding a dye drier, but no low side service port. I recovered the system and then added the low side port. Vacuuming reached 210 microns and then additional monitoring showed no appreciable rise in 15 minutes. I charged with the MFG prescribed 5.5oz and tested. The unit resumed all normal functions and started cooling as designed.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/26/2023
"Arrived to inspect ice production issues. I found the evaporator plate had enough deposits on it that the ice would stick and melt approximately 75% of the slab. I cleaned the unit and verified the deposits were removed, allowing the slab to fall correctly. Due to recent prior service, I am waving the service call portion. No leaks observed during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB0
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/26/2023
"KUIS15NRXB0 Arrived to inspect ice production issues. Initially, I found the fill valve very slow to fill and the flow was restricted. Further testing revealed the unit had all other functions present and operated normally. I removed and replaced the inlet valve and water flow was greatly increased, causing the unit to operate as expected. No leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/26/2023
Arrived onsite for water not dispensing. On inspection found the unit would not dispense water. Told the customer that the only way to see if it was the filter housing was a new filter. Customer bought a filter and the water was dispensing water that had air mixed with it. I removed the air out of the line and retested the unit. The unit is operating as designed and no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78734
Kevin
Job Details: 04/26/2023
"Arrived on site and inspected dishwasher and found wash motor is leaking. After repair confirmed operation by running a diagnostic cycle, job complete
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Briarcliff, TX 78669
Kevin
Job Details: 04/26/2023
"Arrived on site and replaced orifice holders, and conversion kit diagnosed on previous visit
We serviced a
WHIRLPOOL WASHER
Model WTW8800YC1
Near Austin, TX 78727
Vincent
Job Details: 04/26/2023
Arrived on site for washer inspected unit and work area. Customers complaint was washer not working properly. Inspected unit and work area. Entered diagnostic and retrieved error code F68 pressure signal out of range. Gained access to the control and blew through the pressure hose and was clogged. Removed the hose from the tub and found that the hose was good and the problem was in the tub. I poked it with a screw driver and was able to clear the hose connection. I then installed everything back and calibrated the unit and was operating as designed. I advised the customer to run 2 cleaning cycles with affresh and 2 witch out. I also made them aware if it continues to get clogged we will have to replace the tub. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Jarrell, TX 76537
David Z
Job Details: 04/26/2023
"Arrived on site to follow up on range with no power at control. Performed additional troubleshooting to power supply. Tested power to neutral and L1 from a separate cable and verified the control works when it's run off a separate 120v source. I disconnected the neutral and ran the unit on L1 L2 and ground and unit works properly, indicating an open or failed neutral in the wall / breaker. Unit itself is working as designed Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Smithville, TX 78957
Joe Z
Job Details: 04/26/2023
"Arrived on site for unit not cooling correctly in Rc. Upon arrival observed Ui display is partially not lit, inspected unit and found RC drip pan is bowed and entire evaporator is covered in ice causing Defrost issue. Recommend thawing out unit with doors open and placing shims in between evaporator and drip pan, replacing main control, ui and the fresh food motor and thermistor kit. Advised customer about ongoing issues with this unit and that repair may only fix unit temporarily
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Austin, TX 78717
David Z
Job Details: 04/26/2023
"Arrived on site to diagnose dishwasher with dirty dishes remaining on top. Tested unit and found no response from wash motor. Provided estimate for new sump assembly . Replaced sump assembly and tested. Verified proper operation with no leaks.
We serviced a
KITCHENAID OVEN
Model KEBC107KSS0
Near Spicewood, TX 78669
Kevin
Job Details: 04/26/2023
"Arrived on site and found oven hinges are hard to open and noisy. Customer also would like oven gasket replaced. After replacement oven door is working properly, job complete
We serviced a
WHIRLPOOL MICROWAVE
Model AMV2307PFB07
Near Austin, TX 78724
Matthew
Job Details: 04/26/2023
Arrived onsite for microwave hood light functioning intermittently. Upon arrival inspected unit. Disassembled and found wire to housing not making a good connection. Secured connector and found unit functioning. Also sold customer extra bulb. Job complete
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Killeen, TX 76549
Tyler
Job Details: 04/25/2023
"Arrived on site for washer not working correctly. Upon arrival found f8e1 in diagnostics but found no failures in inlet valve/valve thermistor. Found capacitor leaking small amount of grey goo. Found wires to drain pump krimped. Will need office to reschedule once availability of parts is known W11633362 control, W11591637 harness, W11395618 capcitor; ordrng 1 W11633362 (Control) and 1 W11591637 (Harness) and 1 W11395618 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Killeen, TX 76543
Tyler
Job Details: 04/25/2023
"Arrived on site for refrigerator not making ice. Upon arrival confirmed issue with rc ice maker. Upon entering diagnostics I found E5 on test 56. I then found inlet valve not allowing any water through ice maker side. Found water dispenser working as designed. Will need office to reschedule once Availability of W11579561 valve, W11658802 ice maker are known. ; ordrng 1 W11579561 (Valve) and 1 W11658802 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near New Braunfels, TX 78130
Andrey
Job Details: 04/25/2023
"Arrived on site to replace previously diagnosed RC door, inspected door and found the new door has no plastic wrap door is scuffed up and scratched, gasket on the bottom corner is torn, customer want me to reorder the door but will call whirlpool to see if the unit can be replaced, ordering door and gasket as precautionary, office to reschedule ; ordrng 1 LW10636410 (RC door) and 1 W10838574 (RC gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Andrew
Job Details: 04/25/2023
Arrived on site to test unit for no ice production. Found ice maker not filling properly. Upon further inspection found fill tube in door had calcium built up preventing icemaker from receiving proper amount of water. Spoke with Techline and recommend FC door(W11566705) in SS. Was advised to have customer contact customer service for concession as issue has been on going since within 1yr manufacturer warranty. SR#7735893567; ordrng 1 W11566705 (FC door SS)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78723
Paul
Job Details: 04/25/2023
"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the auger cover and coupling. I found the front and back left side rollers broken and the axle clips not staying on which caused the issue but only the front roller and rivet were ordered. I found the sealed system with a full charge. I removed the refrigerant and I replaced the compressor, drier, and installed an access valve on the compressor. I vacuumed the system and charged it with 68 grams of R600A. I tested the unit and found the compressor starting and running for about 7 seconds then the relay on the control would open and drop voltage to the compressor and the condenser fan. The main control will need to be replaced. Ordering Ordering 2EA. W11594405 axle clip, WPW10475495 ROLLER-CAB, WP2179826 RIVET, and W11566891 main control. Office to RS.; ordrng 2 W11594405 (Axle clip)s and 1 WPW10475495 (ROLLER-CAB) and 1 WP2179826 (Rivet) and 1 W11566891 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78724
Joe Z
Job Details: 04/25/2023
"Arrived on site for not cooling. Upon arrival inspected unit and is hot in both boxes. Evaporator and condenser fans are operating. Compressor is running and pulling .32 amps. Evaporator has zero frost pattern. Need compressor replaced. This is a R600 unit. Ordering compressor, nitrogen , R600 kit, UV drier; ordrng 1 WPW10507886 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Elgin, TX 78621
Joe Z
Job Details: 04/25/2023
Arrived on site for leaking gas . Upon arrival gas is shut off and unit is tag by gas company. Removed cook top to access manifold. Got intermittently a slight leak detected with electronic detector near rear left burner head. Could not pin point the leak using bubbles. Need to replace manifold. Contacted SAFTEY team with finding. Tech gave SR# 7736214599. Ordering manifold. Office to reschedule ; ordrng 1 W10512763 (Manifold)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Braunfels, TX 78130
Andrey
Job Details: 04/25/2023
"Arrived on site to test unit for rattling noise during spin, customer stated that rattling noise is intermittent and washer is not spinning out clothes, tested unit found F8E1 error code/long fill, ran diagnostics cycle found rattling noise is coming from coins stuck in tub and water is coming into unit extremely slow, inspected under unit and found gear case has failed as well, will need to replace gear case, slider, rotor and valve assembly, ordering valve office to get authorization and reschedule ; ordrng 1 W11400157 (Valve assembly)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78754
Paul
Job Details: 04/25/2023
"Arrived onsite for a range to replace a damaged control panel. After confirming model , serial number, and the part I had with me I removed the damaged control panel. When I opened the box with the new control panel I found there were no holes punched for the infinite switches and no labeling for them on the panel. Reordering W11180283 control panel. RS
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78703
Vincent
Job Details: 04/25/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was freezer not cooling fine. Called techline and spoke to Rad SR#7736256159 and did some troubleshooting and found that according to to the reading from the control unit is operating properly. Techline recommended to install a data logger. Also per CS to order parts that could be needed. Im ordering the freezer evap cover, main control and freezer harness to be installed at the same time we install a data logger. Office will contact customer when parts are available to schedule for return. No leaks where observed during service. ; ordrng 1 W11574770 (Control) and 1 W11410826 (Freezer harness wire) and 1 Datalogger (Data logger)"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pflugerville, TX 78660
Paul
Job Details: 04/25/2023
Arrived onsite for a washer that is leaking and making a loud knocking noise when its spinning. I found a chunk missing out of the bottom of the bellow in the center where it contacts the door causing the leak. I took a photo. I ran the service diagnostics cycle and the unit completed the cycle. The customer had a video with audio of the noise the unit is making when it has a load in it. It sounded like a hammer drill when it was spinning. I inspected the basket and found play in it when moving it up and down causing a popping noise like a weld has broken on the rear of the basket. I reported my findings to CS and he is going to contact the trade partner team to see what can be done since the tub and basket were replaced just a few months ago.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Georgetown, TX 78626
Gerry C
Job Details: 04/25/2023
"WRF767SDHZ04 Arrived to inspect sealed system issue. Initial inspection revealed the condenser had finally showed a sealed system leak, 1/3 back and in the right hand side area of the coils. The unit will require the condenser and additional time to install. No leaks observed during service. ; ordrng 1 W11411956 (Condenser) and 1 3hourservice (Condenser R/R)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Georgetown, TX 78626
Kimo
Job Details: 04/25/2023
Arrived onsite for a refrigerator that in not cooling. Upon inspection I found that the unit had leaked all of its refrigerant out see pix for that. I am ordering ss 2hrs. Office to reschedule. ; ordrng 1 W10836706 (EVAPORATOR) and 1 WPW10507886 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 Nitrogen (Nitrogen)
We serviced a
WHIRLPOOL WASHER
Model Mhw6630hc3
Near Killeen, TX 76542
David Z
Job Details: 04/25/2023
"Arrived on site to diagnose washer that was leaking when in use. I tested the unit via a clean washer cycle. I confirmed a large amount of suds buildup, which is causing the unit to leak from the vent in the rear. Bellow is good and not leaking, and no drops were found anywhere other than the vent. Advised customer to clean unit and avoid using excessive detergent. No other failures found. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78721
Matthew
Job Details: 04/25/2023
Arrived onsite for refrigerator freezing items on the top shelf. Upon arrival inspected unit. Found unit cooling properly. Noticed that upper shelf was raised and close to diffuser. Called tech line for assistance. Spoke to Ed SR#7736263616. Ran diagnostics check and found no errors. Checked compressor amperage and was 0.9amps. Unit seemed to be running efficiently. Tech line recommended avoid putting items in close proximity to the air defuser. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Georgetown, TX 78628
Lou
Job Details: 04/25/2023
"Arrived on site to inspect upright freezer not cooling properly. Upon further inspection, the customer advised that the unit door was left open for a brief period of time and it took a while for the unit to cool again. Also, they noticed ice building up at the bottom of the door. I checked the bottom of the door and found it badly warped (photo) but the unit is cooling inside. I advised the customer that the door and gasket would need to be replaced
We serviced a
GE OVEN
Model JT3000SF3SS
Near Georgetown, TX 78628
Lou
Job Details: 04/25/2023
"Arrived on site to inspect wall oven door latch issues. Upon further inspection, the customer advised they performed a self clean cycle on the unit and once it was completed, the door latch continued to cycle open and closed and would not stop. I found the unit door would open and the door latch was broken as I could move the latch back and forth when it should be locked into place by the motor. I removed the top panel to gain access to the latch and found the latch arm bent and the spring had fallen off its mount.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Jarrell, TX 76537
Gerry C
Job Details: 04/25/2023
"MVW7232HW0 Arrived to inspect washer not operating. I found the issue was the unit would not complete cycles and entering service test mode, F2E1, F0E3 and F2E2 stored in memory and cleared for testing. I found the gear case had lost a large amount of oil, flinging it around the inside of the cabinet and onto various motor-area parts. I removed and replaced the gear case and slider and re-calibrated. The unit operated as designed, no leaks observed during service.
We serviced a
KITCHENAID MICROWAVE
Model KEMC308KSS04
Near Austin, TX 78735
Leonardo
Job Details: 04/25/2023
Arrived on site to test unit for door falling. Test unit and found crossed hinges. Secured hinges correctly test unit and unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78750
Vincent
Job Details: 04/25/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer leaking from the bottom. Tilted unit and found lower drain hose chewed up. I advised the customer that due to the failure it is something that wont be covered under warranty. I replaced the lower drain hose. Tested and unit was operating as designed. No leaks where observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Wimberley, TX 78676
Kevin
Job Details: 04/25/2023
"Arrived on site and replaced all interior lighting per service pointer, took one picture after completion
We serviced a
WHIRLPOOL WASHER
Model GHW9400PW0
Near Austin, TX 78730
Vincent
Job Details: 04/25/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not draining at times. Tested unit and found it draining perfectly fine. I then removed the front cover to access the drain pump and found that the drain had a ball of some gooey material that could have been obstructing the drain hole on the pump. Removed and retest and found it draining perfectly fine. I advise the customer if it continues to give problems we will have to proceed with replacing pump and control. No leaks where observed during service
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near Austin, TX 78731
Vincent
Job Details: 04/25/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was upper rack keeps taking the tub gasket off. Inspected unit and found that the upper rack was a nit deform, I shaped it back to its natural shape and unit is now operating as designed. no leaks where observed during service. Job completed."
We serviced a
MAYTAG DRYER
Model MGDE500VW2
Near Georgetown, TX 78628
Lou
Job Details: 04/25/2023
"Arrived on site to inspect dryer error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. The customer advised the code theyve been finding is F70-no communication between controls. I tested the unit and while testing, I removed the top panel and I found a large amount of lint built up at the back of the unit due to the vent tube not being attached properly (photo). There is a block vent on the back of the unit. I found the unit is heating and operating as designed.
We serviced a
GE DISHWASHER
Model GSD880Y-70WW
Near Austin, TX 78731
Vincent
Job Details: 04/25/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher not draining and foam coming out all over. Tested unit and unit is draining properly, I did notice to much foam in the unit while washing so I did recommend to replace the rinse aid dispenser. Due to the age of the unit the customer has decided not to proceed with any further repairs. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXB00
Near Austin, TX 78731
Vincent
Job Details: 04/25/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit had electrical problems from a fire. Tested unit and found nothing obvious on the control panel or control board. I plugged unit back in and the isolated valve activated on its own witch indicates there some electrical issues. Based on my finding unit had internal damage
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ00
Near Killeen, TX 76542
David Z
Job Details: 04/25/2023
Arrived on site to install new freezer module and icemaker to resolve no ice and several dim lights. Replaced both parts. Icemaker cycled properly. Lights are all working as designed. Repair completed.
We serviced a
GE DISHWASHER
Model PDT825SSJ2SS
Near Belton, TX 76513
David Z
Job Details: 04/25/2023
"Arrived on site to diagnose GE dishwasher that was not responding to commands and dead. On arrival I tested the console and found no response at all from the console. I removed the control and found its status light solid, not blinking to indicate CSM tripped. I cycled the breaker for the unit several times to reset the console. Once the console came on I ran through diagnostic. I found all items working correctly, control blinking the correct light. I tried to update the software on the unit, but software update was error in out after 5 seconds. Tried several times to restart but update would not take. Advised customer of findings. Customer would rather replace the unit than replace the electronics and update software. No further action taken, customer will use unit as is. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model GGW9250PW3
Near Kyle, TX 78640
Kevin
Job Details: 04/25/2023
"Arrived on site and inspected dryer and found it attempts to start running but control board relay just clicks and nothing further happens. Remove lower panel and confirm that thermal fuse is good, spoke with homeowner control board is no longer able to be ordered as a new part. Control board maybe ordered from a refurbish website by homeowner WP8546219.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 04/25/2023
Arrived on site to test unit for not completing cycle. Found tub was full of water. Removed water and found drain pump disconnected. Secured connection and unit now working as designed. No leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS00
Near Austin, TX 78738
Luis
Job Details: 04/25/2023
Arrived on site. Replaced shaft and auger motor repaired wires going to auger motor parts
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78738
Luis
Job Details: 04/25/2023
"Arrived on site. Water dispenser had stopped and not making ice. Checked door harness good,found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed. /
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Dripping Springs, TX 78620
Luis
Job Details: 04/25/2023
"Arrived on site. Installed icemaker customer provided,ran harvest test passed icemaker filled with water
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Driftwood, TX 78619
Luis
Job Details: 04/25/2023
"Arrived on site for cooling issue and water leaking. Found water on freezer floor due to a blocked drain,per customer unit stops cooling customer had to power cycle unit to get unit to start cooling. Diagnosed a clogged drain and a defective main control. Removed drain tube from compressor compartment,cleared out obstruction in drain tube checked water flow through drain good,replaced main control. Powered unit on ran diagnostics fans and thermistors passed changed defrost setting to basic,exiting diagnostics unit ran through a defrost cycle and powered back on after cycle.
We serviced a
MAYTAG DRYER
Model MGDC215EW2
Near Austin, TX 78723
Joe Z
Job Details: 04/25/2023
Ring bearing was out of place. Secured ring to drum and test unit. Unit is operating correctly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS5VHAXWY00
Near Leander, TX 78641
Maurice R
Job Details: 04/25/2023
Arrived onsite for refrigerator not cooling. On inspection the freezer was 48? and the RC was 59?. I gain access to the back of the unit and the compressor came on for 20 seconds and went off. Tested had voltage to the start device. I replaced the capacitor and the start device and retested the unit. The compressor came on immediate after i plugged the unit back in. I watched the freezer cool down to 10? before I left. Told the customer not to but anythings that were not in the refrigerator until tomorrow. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Cedar Park, TX 78613
Maurice R
Job Details: 04/25/2023
"Arrived onsite for dishwasher not cleaning. On inspection found the strainer was extremely clogged, cleaned and informed the customer that it needs to close about once a month. On further inspection found that the heating element was not getting hot. There was voltage to the heating element. Replaced the heating element and retested the unit, the heating element was hot after diagnostics was finished. The unit is operating as designed and no water leaks were detected during service
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO48QTX04
Near Manchaca, TX 78652
Luis
Job Details: 04/25/2023
"Arrived on site for unit not freezing. Removed evaporator cover found uv dye on right side of evaporator,traced dye leak to evaporator where heater is rubbing on the evaporator coil,uploaded picture. replaced defective evaporator,compressor and drier. Vacuumed system down unit kept vacuum,recharged system to manufacture spec powered unit on checked low die pressure good checked frost pattern good.
We serviced a
MAYTAG DISHWASHER
Model MDBH949AWW3
Near Austin, TX 78748
Leonardo
Job Details: 04/25/2023
Arrived on site to test unit for unit not draining. Test unit and found plug still attached to disposal. Removed drain plug test unit and unit test good.
We serviced a
IKEA OVEN
Model IEL730CS0
Near Austin, TX 78751
Wesley
Job Details: 04/25/2023
Arrived onsite for f1e0 error. Power cycled and cleared. Error immediately repopulated. Notified landlord with voicemail and text. Completed repair. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78704
Wesley
Job Details: 04/25/2023
Arrived onsite for not producing ice and found broken door harness causing ice production failure. Advised on the broken wiring and that the door is out of stock. Customer will request provision of door through kitchen-aid customer care.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Austin, TX 78703
Wesley
Job Details: 04/25/2023
Arrived onsite and replaced RC evap and compressor with dye drier and access port. No other issues with drain pan alignment or backflow. Pulled vacuum and charged with 5.5 oz of r134a refrigerant. Verified proper operation with compressor turn over and fan function. Advised customer to observe proper cooling for a few days to establish ongoing function before resuming normal use.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Georgetown, TX 78633
Lou
Job Details: 04/25/2023
"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I tested temps in the FC=8 degrees. When I went to remove the ice bin, I found it full of ice. The customer advised that the dispenser wont dispense the ice. I tested the dispenser and found the motor functioning but no ice being dispensed. I pulled the ice bin out and found a large block of ice in the bin (photo). I removed the ice maker and found the fill tube chute clogged with ice and when the ice maker fills with water, the water is overflowing the chute into the ice bin. I cleaned the ice maker and ice bin and when I went to clean the ice box I found the fill tube dripping with water. I removed and replaced the dual valve and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB0
Near Georgetown, TX 78633
Lou
Job Details: 04/25/2023
"Arrived on site to inspect range oven not heating. Upon further inspection, I removed the racks and bottom panel and tested the bake function. I found the ignitor illuminating, but it was taking longer than 20 seconds to heat. I removed and replaced the ignitor and tested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Pflugerville, TX 78660
Kimo
Job Details: 04/25/2023
Arrived onsite for a MW with no power. I checked for power at the wall but the breaker was not triggered. I tested the MW using a different wall outlet and for that the MW was operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model wdf331pahs1
Near Elgin, TX 78621
Joe Z
Job Details: 04/25/2023
Arrived on site for no power. Upon arrival test polarity and there is no power at outlet. Plugged unit into another outlet and unit operates as designed. No leaks present at this time.
We serviced a
AMANA OVEN
Model AGR5330BAS3
Near Austin, TX 78725
Leonardo
Job Details: 04/25/2023
Arrived on site to test unit for oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit test good. Preheated oven to 350?
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78738
Luis
Job Details: 04/25/2023
"Arrived on site for noise and freezing issue. Customer provided recording of noise,noise due to water hitting heater while in a defrost cycle,normal. Adjusted temp setting to prevent freezing in fresh food"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Driftwood, TX 78619
Luis
Job Details: 04/25/2023
"Arrived on site. Found a defective freezer led module,per service pointer replaced defective led module,all leds working as designed. AUTHO S191AQ ; used 1 W11601310 (Led module) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Harker Heights, TX 76548
David Z
Job Details: 04/25/2023
"Arrived on site to diagnose washer that was leaking and did not spin out rugs. I examined the unit and found no error codes present. I ran a clean washer cycle and found a large amount of suds, and a leak coming from the door as well. Found debris sandwiched between the door and bellow, causing the leak. I cleaned the debris and retested and found no further leaks. Found no other issues with unit. Rugs cause unit to bang around and stop the cycle due to being heavy and unable to distribute the load equally, leading to off balance issues causing unit to stop. Advised to limit rugs in unit, regular loads should be working as designed at this time. Repair completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Killeen, TX 76542
David Z
Job Details: 04/25/2023
"Arrived on site to diagnose washer that was not fully completing cycles and left some clothes wet. I examined the unit and found the unit largely off level, requiring a 3/4 inch adjustment to center the basket on 2 corners. I used a level to confirm improvements and calibrated the unit. Verified with customer present and unit in a high speed spin there is no further abnormal vibration or noise. Found minor wear in the hub, if issue returns we can replace the hub. But unit is working as designed at this time. Repair completed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Killeen, TX 76549
Tyler
Job Details: 04/25/2023
"Don site for washer, making a squealing noise during random cycles at the beginning of fill/sensing cycle, as well as intermittently during rinse and spin. Upon arrival found cam assembly had worn belt markings and belt was stretched. Also found inlet valve intermittent with water flow(water pressure to valve was good). Replaced valve, splutch asm and belt. Found unit working as designed with no abnormal noises. Call complete"
We serviced a
MAYTAG DRYER
Model MED8630HC
Near Austin, TX 78759
Wesley
Job Details: 04/25/2023
Arrived onsite and replaced the control and main harness and water valve due to confirmed l1 dryer circuit failure. Unit continues to trip breaker upon being plugged in. Verified proper set up and installation. Confirmed proper voltages and polarity at wall outlet. Management to initiate diagnostic with techline.
We serviced a
KITCHENAID COOKTOP
Model KCES556HBL00
Near Wimberley, TX 78676
Kevin
Job Details: 04/25/2023
"Arrived on site and replaced cooktop surface diagnosed by previous technician. After replacement customer confirmed it is working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Wimberley, TX 78676
Kevin
Job Details: 04/25/2023
"Arrived on site and inspected refrigerator and found water flow from dispenser is very weak. Moved refrigerator Forward and found waterline was pinched by installation team, took one picture. After relocating waterline and resetting refrigerator back into place dispenser is working properly, job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD5100HW0
Near Austin, TX 78749
Matthew
Job Details: 04/25/2023
Arrived onsite for dryer smelling like gas. Upon arrival inspected unit. Disassembled and found leak coming from burner assembly. Called safety team for documentation. Safety team approved replacement of assembly. P\L W16URR1WPL1. Replaced assembly and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model WGD5100HW1
Near Austin, TX 78748
Matthew
Job Details: 04/25/2023
"Arrived onsite for dryer taking a long time to dry. Upon arrival inspected unit. Inspected ignition components and all were good. Ran air flow test and passed. Unit is drying but according to customer, its leaving clothes damp at the end of a cycle and customer is having to run an additional 15-20 minutes. Notified customer that its possible the sensors are not picking up on the remaining moisture in the drum. Customer will run 2 test. 5 towels on sensor mode and 5 towels on timed dry. Its possible sensor mode is stopping prematurely. Customer will reply to office with outcome. If timed dry functions better, recommend replacing sensors and sensor harness. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Jarrell, TX 76537
Gerry C
Job Details: 04/25/2023
"WDF520PADM9 Arrived to inspect drying. The customer had an end-of-first-year inspection and the report showed deficiencies of the unit. The first listed deficiency was the lower rack wheels loose. The inspection showed listed them as angled and possibly loose, but the angle of the wheels is part of the design of all four and I verified them operational. The report showed water bending at the end of a cycle and I tested within service test mode. All functions were present and the unit filled, circulated, dispensed, heated with the correct amp draw and cycled as designed. The customer does not regularly use the machine and they do not use or need rinse agent and I suspect that was the cause of the mention within the report. The only deficiency I found was the RO drinking waters rejection water drain line was co-located with the dishwasher drain and I advised the customer that is not advised by the manufacturer and to ensure the disposal does not clog, or have the drain line moved, which is the preferred method. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Austin, TX 78737
Leonardo
Job Details: 04/25/2023
Arrived on site to replace fill valve. Replaced valve test unit and unit tamest good job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78732
Vincent
Job Details: 04/25/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker leaking. Tested unit and found poor water pressure removed filter and water pressure was back to normal. Customer provided new filter and I replaced it and worked fine. Tested icemaker and found it was not returning back to home position. Replaced icemaker and re-tested and passed. Unit is now operating as designed no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78758
Wesley
Job Details: 04/25/2023
Arrived onsite for concerns with unit regularly not spinning out well. Determined quick wash and small loads were the most common As not many clothes are used. Also bedding. Found oversuds error and f8e1 error. Determined valves are operating properly and customer is using proper quantity of HE detergents. Cleared codes and tested function. All base functions are operating as designed. Slow drain function. Cleared debris out of drain trap. Unit is now operating as designed. Advised customer on findings and best use and care principles. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, TX 78641
Lou
Job Details: 04/25/2023
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-failed motor. Cleared the code and continued with testing. The water dispensed into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, TX 78666
Kevin
Job Details: 04/25/2023
"Arrived on site and inspected refrigerator and found heat gun was not used by previous technician to smooth out gasket. After correcting this confirmed customer is happy with the result, job complete."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near San Marcos, TX 78666
Kevin
Job Details: 04/25/2023
"Arrived on site and found washer is unplugged, when connected to power drain pump is running constantly. Previous technician has already Replaced control board. Blew into pressure hose and it is not clear inspected pressure hose and found it is kinked near connection to tub after resetting position pressure hose is clear and washer will complete a Calibration cycle and then an automatic diagnostic cycle. No further repair is required at this time, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78633
Gerry C
Job Details: 04/25/2023
WRF993FIFM00 Arrived and installed previously diagnosed and ordered parts. I followed up with the customer about the units operation since the last service call and all issues were remedied. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Georgetown, TX 78633
Gerry C
Job Details: 04/25/2023
"WTW7120HW0 Arrived to inspect noise. The customer presented a video of the machine during spin and a loud squeal could be heard. I removed and replaced the gear case, slider and rotor and re-calibrated. The unit operated as designed within service test mode and no errors were generated. No leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Killeen, TX 76549
David Z
Job Details: 04/25/2023
"Arrived on site to follow up on washer that was banging and walking. Examined unit and found 1/3 inch of play from the basket on the gearcase shaft, and unit off level. Found teeth on hub worn down, likely due to off balance/overload conditions. I replaced the hub and leveled unit. Calibrated. Ran a wet load on spin to show customer rhe movement is miminal with a balanced load, but the load is heavy. Advised reducing load size to allow for better performance. Repair completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Killeen, TX 76549
David Z
Job Details: 04/25/2023
"Arrived on site to diagnose range with elements that are not staying on. Customer advised the units won't stay red hot all the time on the front and rear left burners. I tested the burners and found that they are cycling and working as designed. I adjusted the switches to confirm all burners are working and cycling. I advised maintenance and the customer this is working as designed, and that the burners are cycling properly. No failures found with unit, advised cycling is normal. Repair completed."