Service History 160 - Appliance Express

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Hutto, Texas 78634

Andrew R

Job Details: 06/02/2025

Arrived onsite for etching on glasses. I found out from customer that they were using pods and cleaning the dishes before washing. I explained to the customer that pods require you to leave food on the dishes so the enzymes can go for the food and not stick to the dishes. Customer understands and will either switch to liquid detergent or leave food on dishes. No issues with unit itself. No leaks. Call complete. No parts installed.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, Texas 78633

Brandon B

Job Details: 06/02/2025

Arrived on-site for dryer not drying clothes. Found no error codes. Ran in service test mode and got not errors. Unit is heating and airflow is good. Advised customer to turn off eco boost and to use timed dry for best performance. No parts used.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Hutto, Texas 78634

Andrew R

Job Details: 06/02/2025

Arrived onsite for dispenser dripping when in use. Upon arrival customer stated the icemaker also doesn't make ice. I inspected the wires at the door and found them broken. Customer will need a new FC door and a valve as the dispenser didn't change when filter was pulled out. Ordering LW11026428 FC door. Office to RS. No leaks. No parts installed.; ordrng 1 LW11026428 (FC Door (STNLSS))

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Austin, Texas 78754

Matthew

Job Details: 06/02/2025

Arrived onsite for damaged panel. Confirmed damaged. Took before and after pictures. Job complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIX335HPS01

Near Wimberley, Texas 78676

Andrew

Job Details: 06/02/2025

Arrived on site to test unit for very slim/ thin ice cubes. Found sheet of ice was forming then melting and then forming again. Found refrigerant valve was not completely changing over causing issues are valve is not receiving proper voltage. Requesting 3hrs on return visit and office to reschedule. ; ordrng 1 W11735041 (Compressor) and 1 WPW10218037 (Evap) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access port) and 1 WPW10485951 (Transformer)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near New Braunfels, Texas 78132

Andrew

Job Details: 06/02/2025

Arrived on site to test unit for starting on is own. Customer stated unit stated and was actually heating on is own. Was unable to replicate issue. Spoke with safety and was advised not to repair unit. Was advised to have customer continue using unit and if issue persists to contact whirlpool customer service customer had extended warranty through whirlpool. Safety SR#7741645282

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Wimberley, Texas 78676

Andrew

Job Details: 06/02/2025

Arrived on site to test unit for PO(power outage) prompting. Replaced control(W11224256) and found UI not entering diagnostics. Was able to get unit into diagnostics after multiple attempts but not responding as it should. Replaced UI(W11636543) and unit nowmworking as designed. Advised customer to monitor. Job complete.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Austin, Texas 78747

Leonardo

Job Details: 06/02/2025

Arrived on site to test unit for oven not heating checked model and found we had wrong model and serial. Corrected model and serial number couldnt find anything saying its in warranty. Tenant doesnt have any documentation. Spoke with Selina at the office and she couldnt find anything showing unit is in warranty. Spoke with tenant and told her she needs to get a hold of the landlord and tell them to contact us.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Blanco, Texas 78606

Andrew

Job Details: 06/02/2025

Arrived on site to test unit for no ice production. Found wires to door were cut still. Recommend FC door replacement office to reschedule. ; ordrng 1 LW11037733 (FC door SS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Blanco, Texas 78606

Andrew

Job Details: 06/02/2025

Arrived on site to test unit for no ice production and no water dispensing. Found water filter was bad. Removed forest and replaced ice maker(W11700250). Unit is now working as designed. No leaks detected. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Austin, Texas 78703

Joe Z

Job Details: 06/02/2025

Arrived on site to replace previously ordered part. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL RANGE

Model WEC310S0LB3

Near Austin, Texas 78745

Leonardo

Job Details: 06/02/2025

Arrived on site to replace large burner. Left part at the door per customers request job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC136RPS00

Near Austin, Texas 78704

Joe Z

Job Details: 06/02/2025

Arrived on site to replace dented door. Replaced door 12077880SQ. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JBZFL24IGX10

Near Austin, Texas 78731

Scott

Job Details: 06/02/2025

Arrived on site to replace control. Customer advised ice maker has been working since last visit with no issues . Did make sure sabbath mode was turned off . No parts installed . Advised customer to monitor for anything unusual. No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS11

Near Austin, Texas 78744

Joe Z

Job Details: 06/02/2025

Arrived on site to install previously ordered part. Replaced blower W11441128. Test unit and is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ13

Near Cedar Park, Texas 78613

Daniel A

Job Details: 06/02/2025

Arrived on site to install previously diagnosed and ordered part per previous technician. I replaced the FC door and reassembled the unit. The refrigerator is now operating as designed. No water leaks observed dueing service. W11652977

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Austin, Texas 78759

Scott

Job Details: 06/02/2025

Arrived on site for washer stuck in drain mode . Unable to run diagnostics due to co trol keeps kicking out and draining . No issues with harness and pressure hose found . Replaced control trol under SP pointer W11608056. Ran calibration and test wash. No leaks detected at time of service. Job complete

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Lago Vista, Texas 78645

Miguel

Job Details: 06/02/2025

Arrived on site for washer leaking. With 2nd man we removed dryer. Found the fill tube from recirculating pump was not fully inserted into the bellow. Removed top panel. Corrected tube position in bellow. Ran test. No leaks. Found evidence of water leak from debris on door. Cleaned and cleared. Also found evidence of soapy water coming from internal rear air vent. Advised customer on soap usage and load size. Call complete

We serviced a

MAYTAG WASHER

Model MVWC425BW0

Near Copperas Cove, Texas 76522

Justin

Job Details: 06/02/2025

Arrived on site for unit not working. Tried entering diagnostics but unit would not enter into diagnostics. Replaced control and calibrated ran test cycle. Unit is now functioning properly and as designed to. No leaks present at this time job completed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Copperas Cove, Texas 76522

Justin

Job Details: 06/02/2025

Arrived on site for unit not washing . Ran diagnostics checked for error codes f4 e3 and f7 e1. Unit needs new motor. Replaced motor but found sumps left hinge not tightened properly and free spinning attempts to tightened but not tightening notified supervisor. Ordering new sump and motor possible bad wire harness Ordering to office to reschedule. Turned off watervat unit; ordrng 1 W11025157 (Sump and motor) and 1 W11227372 (Wire harness)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Killeen, Texas 76542

Justin

Job Details: 06/02/2025

Arrived on site for unit not spinning. Inspected unit ran diagnostics checked for error codes. F0 E9 off balance pause code stored. Called Paul for assistance verified from customer stopped spinning during cycle. Unit paused it's self due to how cloth3s were spread around agitator instead of being thrown 8n like a ball. Informed customer on how to properly liad and use unit correctly. Ran test cycle 3 times found no issue sent video to supervisor. No leaks present at this time job completed

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Belton, Texas 76513

Justin

Job Details: 06/02/2025

Arrived on site for unit not making ice. Inspected unit found unit is mak8nt very little ice. Called Paul for assistance in trouble shooting issue. Determined unit has bad valve. Replaced valve and verified no leaks. Customer will monitor no leaks present at this time job completed

We serviced a

KITCHENAID RANGE

Model KCGC506JSS00

Near Lago Vista, Texas 78645

Miguel

Job Details: 06/02/2025

Arrived on site for some knobs not matching flame height. Also front left may be too big of a flame. Tested and found simmer knob were on wrong burners. Adjusted flame height for regular burners. Found both front simmer burners are turning off when on simmer. Removed front panel. Adjusted simmer flame height on valves. Found left side not responding. Changed left manifold. Verified operation. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5RHAXNB01

Near Georgetown, Texas 78633

Tyler

Job Details: 06/02/2025

Arrived on site for refrigerator not cooling. On arrival confirmed izzue and found evap fan motor locked up. Coil had even frost pattern but evap motor wasn't circulating airflow. Ordering WP2315549 evap motor. Rescheduled customer for 06-06-25; ordrng 1 WP2315549 (Evap motor)

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near Belton, Texas 76513

Justin

Job Details: 06/02/2025

Arrived on site for other burner sparks when igniting different burner. Spoke with customer complaint is when they use one burner other ones igniter are spark8ng. Informed customer thats a normal feature for this cook top. Called supervisor GC to inform customer this is normal and unit operates on a single modular igniter. Customer was understanding of issue after taking with supervisor job completed

We serviced a

WHIRLPOOL DRYER

Model WED5100HW0

Near Lago Vista, Texas 78645

Miguel

Job Details: 06/02/2025

Arrived on site for not drying. Unit did not have any errors. Ran test and all components pass. Advised customer of temp setting and dryness settings. New board reset them.. unit may need adjustment. Working as designed. Call complete

We serviced a

KITCHENAID FREEZER

Model KSSO48QMB03

Near Austin, Texas 78703

Luis

Job Details: 06/02/2025

Arrived on site for freezer not freezing. Found ice ball on inlet of evaporator coil ordering a new evaporator ; ordrng 1 WP2306094 (Evaporator) and 1 Wpw10143759 (Drier) and 1 Agr75874401 (Exchanger)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Killeen, Texas 76549

Justin

Job Details: 06/02/2025

Arrived on site for clothes still wet at end of cycle. Ran diagnostics checked for error codes no errors codes at this time. Ran test cycle unit spin just fine. Ran quick wash unit never went into spin clothes all wet at end of cycle. Called Paul for assistance recommended replacing control. Replaced control and tested unit is now functioning properly and as designed to. No leaks present at this time job completed

We serviced a

WHIRLPOOL DISHWASHER

Model WDF310PAAB5

Near Jarrell, Texas 76537

Justin

Job Details: 06/02/2025

Arrived on site for buttons not responding. Inspected unit and found control no responsive no led. Replaced control and adjusted hinges to customer spec. Tested unit and is now functioning properly and as designed to. No leaks present at this time job completed

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Leander, Texas 78641

Miguel

Job Details: 06/02/2025

Arrived on site for bottom oven door being locked. Customer has tried reseting unit but still locked. Upper door works fine. Entered diagnostics and found f6e0. Entered components test and activated lower lock. Verified lock mechanism is working. Verified all components responding properly. Call complete. 162.36 Auth code: U44NRA

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Temple, Texas 76502

Robert

Job Details: 06/02/2025

"F3e1,f1e1 WTW4957PW0 Arrived on site for a washer with draining issues. On arrival I verified it was a long drain i ran diagnostic and found error codes F3E1 AND F1E1 a failed control board. I replaced control board and then i calibrated then ran a test on test mode product is working as its designed. No water leaks visible from the main water supply."

We serviced a

MAYTAG WASHER

Model MVW6230RHW3

Near Gatesville, Texas 76528

Robert

Job Details: 06/02/2025

"F0E5 F0E7. MVW6230RHW3 Arrived on site for a washer, making loud noises when agitating. On arrival I ran a diagnostic and found error codes F0E5 AND F0E7. The first error code is a off balance issue the second is clean washer with afresh cycle detected clothes. Washer was off balance I balanced i let client know not to use clean washer cycle to wash their clothes. I tested in test mode all passed i checked gearcase no oil leaks. Client did say washer is above her bed so I can see it being louder then normal. I tested in customer mode on quick wash no loud nosies at all product is working as its designed no parts used no water leaks visible from main water supply."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Leander, Texas 78641

Miguel

Job Details: 06/02/2025

"Complaint is that dishwasher is not finishing the cycle, not clea ing the dishes. Ran diagnostics and found fae2. All components are working but motor is barely pushing anything water through the spray arms. Replaced motor sump assembly. Verified operqrion. Call complete. W11460945"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ18

Near Pflugerville, Texas 78660

Wesley

Job Details: 06/02/2025

"Arrived onsitw and found no cool. Foundnbad compressor energizing but not turning over and overloading the start device. Replaced the compressor and added a dye drier and access port. Inspected all joints Pulled vacuum and charged system to spec. Tested unit for copl and found good lowside pressure and heat exchange occurring properly hot discharge line. Installed refrigerator and tested again being sure to let pressures equalize before leaving running. Unit is operating as designed, w11580057, wpw10143759, w11506635"

We serviced a

WHIRLPOOL WASHER

Model WTW6150PB0

Near Round Rock, Texas 78665

Andrew R

Job Details: 06/02/2025

"Arrived onsite for unit not filling. I found the unit to fill in diagnostics but basket engagement failure is present. I found the slider ring to come off and not allowing the basket to turn. If the basket isn't turning the unit cannot sense and thus will not fill. Ordering a slider, clutch, and rotor. Set to RS for 06-05-35. No leaks. No parts installed.; ordrng 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRFF5333PW02

Near Austin, Texas 78723

Matthew

Job Details: 06/02/2025

"Arrived onsite for unit making vibrating noise intermittently. During visit, could not duplicate any issues. Customer had video but do not hear anything alarming. Explained to customer several nosies associated with normal operation. Also recommended slight level adjustment to give condenser clearance from floor. No cooling issues. Unit is functioning properly. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Niederwald, Texas 78640

Luis

Job Details: 06/02/2025

"Arrived on site. Found defective doors,replaced both doors checked door operation and seal good. Lw10904379,lw10912075,w11223753"

We serviced a

WHIRLPOOL OVEN

Model wfes3530rs0

Near New Braunfels, Texas 78130

Andrey

Job Details: 06/02/2025

"Arrived on site to test unit for tripping breaker, customer stated that now the unit just trips every 30-40 minutes, inspected the unit and found that the elements that where installed on this unit are still the same style with a silicone swedge, ordering the correct elements and reschedule per customer request for 6/6; ordrng 1 W11182108 (Bake element) and 1 W10856603 (Broil element)"

We serviced a

WHIRLPOOL DRYER

Model WED8200YW0

Near New Braunfels, Texas 78132

Andrew

Job Details: 06/02/2025

"Arrived on site to test unit for not starting. Found thermal fuse was reading open. Replaced fuse(WP3390719), cutoff(280148). Unit is now working as designed. Job complete."

We serviced a

MAYTAG WASHER

Model MVW5430MW2

Near New Braunfels, Texas 78130

Tim M

Job Details: 06/02/2025

"Arrived on site to test unit for not progressing. Upon arrival customer stated sounds like unit starts but cycle cancels. Tested unit, when starting cycle lid latch actuated multiple times but did not latch. Latch has failed. Replaced latch (W11670519) and started a cycle, unit latched and began to progress. Ran a diagnostic cycle with all components properly engaging. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADW1

Near Martindale, Texas 78655

Andrey

Job Details: 06/02/2025

"Arrived on site to test unit for not draining, tested unit found that customer had the disposal replaced recently and the drain plug was not removed, removed plug and tested unit is now running as designed no leaks detected job complete no parts installed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near San Marcos, Texas 78666

Tim M

Job Details: 06/02/2025

"Arrived on site to test unit for no ice and broken drawer. Upon arrival customer stated ice maker in the FC has stopped producing ice and the crisper drawer does not hold. Tested unit, found drawer cover clip has broken not allowing drawer to be opened without the front cover disassembling. Also found FC ice maker cycles but does not call for water. Replaced ice maker (W11578780) and cover (WPW10688114) and tested unit, ice maker cycled and called for water properly. Drawer now opens as intended. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Dripping Springs, Texas 78620

Andrey

Job Details: 06/02/2025

"Arrived on site to test unit for loud rattling noise, tested unit was able to narrow down the noise to the motor mount, added sound pads and tested, unit is now running as designed job complete, installed W11113654"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Kyle, Texas 78640

Andrey

Job Details: 06/02/2025

"Arrived on site to test unit for control issues, tested unit found drain pump not disengaging, no issues found with the harness or pressure tube, replaced control and tested unit is now running as designed no leaks detected job complete installed W1111608056"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near San Marcos, Texas 78666

Tim M

Job Details: 06/02/2025

"Arrived on site to test unit for clicking and not cooling. Upon arrival customer stated unit stopped cooling after a storm came by. Tested unit, found start device is clicking and compressor is engaging momentarily before disengaging. Pulling 14 amps. Suspecting an issue with the start device. Replaced start device (WPW10197428) and capacitor (WPW10350564), applied power, compressor engaged and is now only pulling 1.4 amps. Compressor is not disengaging and unit has begun cooling. Unit is now running as designed, no leaks detected, job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Buda, Texas 78610

Leonardo

Job Details: 06/02/2025

"Arrived on site to test the unit for a drying issue and a red light blinking. Put the unit in diagnostic mode and found no error codes. Ran the unit through a test cycle; no error codes were found, and the unit was working as designed. Contacted Techline for additional support. Per Techline, they recommend replacing the OWI sensor. Ordering the sensor and rescheduling the service for Friday, as requested by the customer. SR#7741679084; ordrng 1 W11410464 (Owi sensor)"

We serviced a

KITCHENAID RANGE

Model KFGC500JSS05

Near Buda, Texas 78610

Leonardo

Job Details: 06/02/2025

"Arrived on site to test the oven unit, which was reported as either not maintaining heat or getting too hot. Set the oven to 350?F and tested the average temperature. Found the average temperature to be 369?F, which is within range. Also found that the rack is not locking and is pulling back. Ordering a new rack; it will just need to be dropped off. Office to reschedule.; ordrng 1 W11496977 (Glide rack)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Austin, Texas 78737

Leonardo

Job Details: 06/02/2025

"Arrived on site to replace the heating element as part of a special project. Replaced the heating element and tested the unit. The unit tested well, with no leaks present at this time. Job complete."

We serviced a

WHIRLPOOL DRYER

Model WED86HEBW0

Near Lakeway, Texas 78738

James K

Job Details: 06/02/2025

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace WP8544771 element, 4392067 repair kit, WP697772 wheel and 279787 motor. Tested unit and now unit is functioning as designed."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Austin, Texas 78745

James K

Job Details: 06/02/2025

"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace drain pump however, drilled screwed into wrong screw hole causing puncture to the pump casing. Did check resistance to original drain pump however and only reads 2.2 ohms. New pump has correct ohms of 20.5 ohms. Connected connector to new pump to check resistance from the control and still found OL. No continuity. Inspected harness and found I only had the lower portion of the harness. Continued to connect lower harness just to check the continuity of the drain pump and still OL. Needs upper harness. Upon next visit, need to replace upper and lower harness, drain pump and control board at the same time. Ordering W11662155 upper harness, W10919003 drain pump and W10837741 strike. No water leaks detected at this time. No one available to sign. Tenant not home. Office to reschedule ; ordrng 1 W11662155 (Upper harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Driftwood, Texas 78619

Andrey

Job Details: 06/02/2025

"Arrived on site to replace previously diagnosed slides, slides where not ordered but the brackets and those are not needed, ordering slides, rescheduled for 6/9 per customer request ; ordrng 1 W11658402 (Slides)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near San Marcos, Texas 78666

Tim M

Job Details: 06/02/2025

"Arrived on site to replace previously diagnosed part. Upon arrival replaced ice maker (W11658802) and ensured correct positioning of ice maker housing to prevent any air leakage at the rear gaskets. Ice maker cycled and filled with ideal amount of water. Advised customer to allow unit 24 hours to reach set temp, once set temp is reached ice production will begin. Unit is now running as designed, no leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Austin, Texas 78748

Andrey

Job Details: 06/02/2025

"Arrived on site to previously diagnosed parts, replaced basket and spanner nut, basket was now tightening properly so gear case is not needed, replaced agitator and suspension as well, and tested, unit is now running as designed no leaks detected job complete installed W11550891, W11396716, W11178224, W11551646"

We serviced a

WHIRLPOOL OVEN

Model WOES3030LS01

Near Leander, Texas 78645

Lou

Job Details: 06/02/2025

"Arrived on site to inspect wall oven tripping the breaker. Upon further inspection, I found the unit display blank and no voltage to the unit. I found the breaker is tripped and left it tripped to be able to safely pull the unit out to service. I pulled the unit out and gained access to the elements terminals and main control. I found the bake element terminals with the hard plastic sealer and sealed to keep moisture out. I found the broil element terminals had a silicone type sealer and were not sealed. Per SP#W11490386, if the terminals have the silicone based material used to seal, then the elements and main control must be replaced and a burnout on Bake at 500 degrees must be done to complete the repair. I am ordering the bake and broil elements and will return with the main control. Scheduled return service for 06/09/25 and unit breaker left turned off for safety. No one available to sign for receipt. ; ordrng 1 W11617232 (Broil element) and 1 W11545804 (Bake element)"

We serviced a

KITCHENAID VENTHOOD

Model KVWB406DSS4

Near Santa Rita Ranch, Texas 78628

Lou

Job Details: 06/02/2025

"Arrived on site to inspect venthood fan noises. Upon further inspection, I turned the unit on to test and found the blower motor turns on in the slow speed, but the wheel does not turn. In the Medium speed, the wheel makes a half turn and then stops, and in the High speed, the wheel turns and makes a loud humming noise. I gained access to the blower wheel and manually turned the wheel and could feel some restriction as if something was caught in between the blower wheel and housing. I removed the right side housing cover and found a large piece of sheet rock stuck in the housing. Removed the debris and retested, and the unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near New Braunfels, Texas 78130

Tim M

Job Details: 06/02/2025

"Arrived on site to inspect unit for gasket peeling from cooktop. Upon arrival customer presented issue, where the glass meets the frame, silicone is peeling from the inside corner causing food to buildup. Replaced cooktop (W11719704) and inspected, unit now functions and appears as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lago Vista, Texas 78645

Lou

Job Details: 06/02/2025

"Arrived on site to inspect refrigerator not cooling in the fresh foods section (RC). Upon further inspection, I tested temps in the FC= -7 degrees and RC=57 degrees. I checked the FC svzp cover and found some frost/ice build up and found some condensation on the top of the FC section. I placed the unit in diagnostics and tested the FC evap fan and found it does not turn on in test 3. The customer advised that the refrigerator was acting like it was turning off and on and then would stay on, which is when they noticed it wasn't cooling in the RC section. I tested voltage to the evap fan motor and found it getting proper voltage (12.7V). I removed and replaced the evap fan motor with harness and retested, and the unit is operating as designed. I advised the customer of my findings and repairs. No water leaks observed during service, job completed. W11578030"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Cedar Park, Texas 78613

Daniel A

Job Details: 06/02/2025

"Arrived on site to inspect dishwasher touchpad not responding. Upon futher inspection, I found that the dishwasher ui indicators are failing and it is not possible to select a cycle. I gained access to the vent and ensured that there is no problem with the vent or seal. I found that the console overlay was lifting and allowed moisture to enter the ui and cause damage. I glued the overlay in place and made sure it made a good seal. I am ordering the ui W11632709. No water leaks observed during service. I am scheduling for 6/6; schdld next appmnt for 6/6 FRI !"

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Round Rock, Texas 78681

Daniel A

Job Details: 06/02/2025

"Arrived on site to inspect cooktop with orange flames. Upon further inspection, the customer advised that the intensity of the orange flame would change through the day, stating that it would be more orange in the morning than later in the day. I verified that the burner heads, caps, and orifices were correct. The cause of the orange flame is the humidity in the air and the home's environment. There are no defects or issue with the cooktop itself. The customer also stated that the home has a humidifier. No gas leaks observed during service. No parts installed."

We serviced a

WHIRLPOOL OVEN

Model WFG540H0AS1

Near Buda, Texas 78610

Leonardo

Job Details: 06/02/2025

"Arrived on site to diagnose an oven that was losing temperature after preheating. I began by removing the flame spreader to access the bake igniter. With the oven set to 350?F, I observed that the igniter was failing to establish ignition with the bake burner. I proceeded to replace the bake igniter and then tested the oven. It ignited immediately, reached the set temperature of 350?F, and successfully cycled on and off to maintain temperature. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Maxwell, Texas 78656

Leonardo

Job Details: 06/02/2025

"Arrived on site to diagnose a unit with no power. I tested for voltage at the terminal block and found no voltage present. I then checked the breaker outside and discovered that it was in the off position. After turning the breaker on, I tested the unit and found it operating as designed. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Austin, Texas 78758

Scott

Job Details: 06/02/2025

"Arrived on site for washer not spinning load out. 0-7,9-1. Found oil leaking from gearcase . Ordering gearcase ,actuator ,cam ,cap, belt . Also ordering g cap for wash plate , found cap is misshapen and not staying in place . Call to set return . Nomwater leaks detected at time of service ; ordrng 1 W11449840 (Gearcase) and 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11395618 (Cap) and 1 W11396716 (Suspension rods) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Georgetown, Texas 78626

Tyler

Job Details: 06/02/2025

"Arrived on site for washer getting off balance, on arrival co formed issue and found unit not sitting level on floor. i balanced unit and tested with towels and found washer working as designed with no leaks. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Austin, Texas 78745

James K

Job Details: 06/02/2025

"Arrived on site for unit not powering on. Upon arrival, confirmed incoming voltage to unit is correct. Attempted to enter service mode and console came on with no error codes displayed. Ran diagnostics and passed with no issues. Advised customer when power outages occurred, the console will shut down and will have to make it up with diagnostics button toggle. Customer obtained video recording of demonstration. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS10

Near Austin, Texas 78732

James K

Job Details: 06/02/2025

"Arrived on site for unit not heating properly . Upon arrival, check temperature with thermocouple with no calibration and found average temp at 285F. Followed up with calibration to -30 and unit reached 356F at cut off at 362F. Second cycle temperature reads 360F and cut off at 364F. Third cycle temperatures read 362F and cut off and 366F. Documented with techline with previous SR# and stated unit is functioning as designed. No parts needed"

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Georgetown, Texas 78628

Tyler

Job Details: 06/02/2025

"Arrived on site for range with broken glasstop. On arrival confirmed thermal heat crack in front left burner of cooktop and replaced w11719704. Found unit working as designed, call complete"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Jarrell, Texas 76537

Tyler

Job Details: 06/02/2025

"Arrived on site for range tripping breaker during preheating bake cycle. On arrival confirmed that unit had 250vac L1-L2, 125 for both L1-n &L2-n, & 0g-n. Tested oven on bake at 500 and found amp draw between 10(bake element), & 14(broil element), found nothing grounded within range and could run bake and broil elements separately but used together in preheat breaker would shut down in-between the elements switching during preheat cycle. Will need to report findings to safety teams for the next steps. Call complete"

We serviced a

WHIRLPOOL DRYER

Model LEN2000PW0

Near Austin, Texas 78724

Joe Z

Job Details: 06/02/2025

"Arrived on site for not drying. Upon arrival, test polarity and is correct. Found door switch has failed. Need to replace door switch. Ordering switch. Office to reschedule ; ordrng 1 WP3406107 (Door switch)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ09

Near Buda, Texas 78610

Luis

Job Details: 06/02/2025

"Arrived on site for no ice. Removed bin found defective coupling on ice bin,installed new bin transfered ice ran ice dispenser unit working as designed. W11244424"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Austin, Texas 78738

James K

Job Details: 06/02/2025

"Arrived on site for mid rack not sliding correctly. Upon arrival, sound support wheel to the rack adjuster faulty. Proceeded to replace W10712395 rack adjuster kit. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Georgetown, Texas 78628

Tyler

Job Details: 06/02/2025

"Arrived on site for microwave not heating. On arrival found door working as designed but found relay on control slamming on and off when unit was disassembled and inspected. For unit needs W10891908 acu, W11409822 magnetron, W10850446 capacitor, W11256462 diode. Rescheduled customer for 06-05-25; ordrng 1 W10891908 (Acu) and 1 W11409822 (Mwg) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"

We serviced a

WHIRLPOOL COOKTOP

Model WFES3530RS0

Near Austin, Texas 78701

Joe Z

Job Details: 06/02/2025

"Arrived on site for making clicking sound when turned on. Upon arrival, inspected unit and all components look good. test unit by preheating oven to 350. The only clicking noise observed are from control relays during preheat which is normal. Unit preheated correctly. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD702MPS00

Near Austin, Texas 78731

Scott

Job Details: 06/02/2025

"Arrived on site for ice maker not producing at times . Found ice bucket sensor some times would function . Ran harvest test on IM , maker harvested and filled properly . Ordering ice maker kit w/ optics per service pointers. No water leaks detected at time of service. Call to set return ; ordrng 1 W11735839 (I'm kit w/ optics)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Dripping Springs, Texas 78620

Luis

Job Details: 06/02/2025

"Arrived on site for ice build up on right side of freezer. Removed ice build up found bottom of gasket meeting inside plastic liner and not on metal of the cabinet, unable to lower door on bottom screw hole due to top screw liner has possibly warped causing this issue ordering a new freezer door,found ripped upper door gasket ordering gasket. ; ordrng 1 WPW10330995 (Bracket RH) and 1 W10830162 (Gasket) and 1 12977880SQ (Fzr door) and 1 W10443320 (Freezer gasket)"

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX10

Near Austin, Texas 78722

Joe Z

Job Details: 06/02/2025

"Arrived on site for frost build of on top of Fc liner. Upon arrival, inspected unit. Found froste forming due to gap on door gasket. Formed gasket with heat gun. Unit is operating as designed. Job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS3

Near Jonestown, Texas 78645

Miguel

Job Details: 06/02/2025

"Arrived on site for dishwasher not starting. Found tub full of water. Found no power at junction. Checked breaker and it was good. Turned on power switch and now getting voltage but not the correct voltage. Nothing from bk-w. Bk-G=126, wh-G=3.2v. Removed from wall to check outlet. Found power cord was not properly connected and was getting pushed down by dishwasher in the back. Set to lower plug. Not getting proper voltage. Ran test. Found F8e4. Confirmed water in the overflow pan. Cleaned pan and reset code. Foind door was not closing properly. Was hitting on right side. Adjusted legs. Ran and completed diagnsotics with no problems. Call complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Austin, Texas 78745

Luis

Job Details: 06/02/2025

"Arrived on site for cooling complaint. Removed evaporator cover found partial frost,frost only forming on bottom section,ordering a new compressor ; ordrng 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXW00

Near Austin, Texas 78748

Luis

Job Details: 06/02/2025

"Arrived on site for cooling complaint. Removed evaporator cover found ice ball on inlet,diagnosed compressor and evaporator needed,unit is missing model/serial tag will notify office of parts needed ; ordrng 1 Compressor (Compressor) and 1 Evaporator (Evaporator) and 1 Wpw10143759 (Drier) and 1 W10506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5JHEXTS00

Near Manor, Texas 78653

Joe Z

Job Details: 06/02/2025

"Arrived on site for continued issues not operating. Upon arrival, replaced control 4388932. Unit is now operating as designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, Texas 78757

Scott

Job Details: 06/02/2025

"Arrived on site ,replaced evap thermistor and control. Ran diagnostics all checked normal. Did find diffuser making an bit of squeal when operating. Replaced diffuser as well. Parts used W11645127,W11742389,WPW10384183. Nomwater leaks detected at time of service. Job complete"

We serviced a

JENN-AIR OVEN

Model JJW2830LL01

Near Georgetown, Texas 78633

Tyler

Job Details: 05/24/2025

"Arrived on site for wall oven turning off. On arrival confirmed issue and found f6e6 and f6e9. I found acu bad and replaced it, also instu3cted customer to keep items that are steamed wrapped to prevent steam f3om affecting control board, ran both ovens at 350 and found outter temp around seals never went over 84 degrees, installed W11448962 control. Not able to sign call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6150PB0

Near Georgetown, Texas 78626

Lou

Job Details: 05/24/2025

"Arrived on site to inspect washer noises. Upon further inspection, the customer provided a video of the noise they've been hearing which sounded like the slider popping. I placed the unit in diagnostics showing error codes F0E3-overload and F0E9-off balanced pause. I cleared the codes and continued with testing and the unit operated as designed until the spin cycle when the popping noise began. After completion of diagnostics, I tilted the unit back and removed the rotor shield and found gearcase oil on the underside of the shield and on the rotor. I removed the rotor and found more gearcase oil on the underside of the rotor and on the teeth of the slider. I advised the customer of my findings and the cause of the popping noise which was the slider slipping on the rotor teeth. I removed and replaced the gearcase, slider and clutch and calibrated the unit and retested. The unit is operating as designed with no further abnormal noises. No water leaks observed during service, job completed. W11449841, W10734521, W10754448"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ00

Near New Braunfels, Texas 78130

Tim M

Job Details: 05/24/2025

"Arrived on site to replace previously diagnosed parts. Upon arrival replaced defrost heater (WP2323198), evap harness (W11545823), evap motor (WP2315549) and control (W11449482). Applied power to the unit, all functions have returned to the unit and breaker is no longer tripping. Compressor engaged and evaporator coil began to build an ideal frost pattern. Unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model WFC130M0AB0

Near New Braunfels, Texas 78130

Tim M

Job Details: 05/24/2025

"Arrived on site to test unit for no power. Upon arrival customer stated they were using the front right burner and when turning off, popping noise was heard and all power was lost. Havent used it since. Inspected unit, found no pinched wires and terminal block is not damaged. Inspected infinite switch and found it shorted. Reset breaker and applied power, unit is receiving proper voltage. Unit will need a new switch to resolve issue. Ordering part, no parts installed, rescheduled for 05/29. Per customer available 9-2.; ordrng 1 WP3148953 (LF switch) and 1 WP3149404 (switch) and 1 W11161939 (LF element)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near New Braunfels, Texas 78130

Tim M

Job Details: 05/24/2025

"Arrived on site to test unit for not drying. Upon arrival customer stated unit takes 3-4 cycles to dry clothes, barely collects lint but it is heating. Tested unit, unit is heating. Ran a vent test, could not detect any airflow. Tested with paper, no suction at the exhaust. Advised customer to contact a professional vent cleaning service in order to remove any restriction from the venting system. Once vents are cleaned, optimal performance will return to the unit. Recommended to not use this unit until vents are cleaned. Unit so running as designed, no parts installed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Georgetown, Texas 78633

Tyler

Job Details: 05/24/2025

"Arrived on site for refrigerator making a loud noise. On arrival, customer stated noise would occur. Most whenever they would open and shut the doors, but could hear the unit making a loud noise throughout the day continuously as well. Upon further inspection, I found the thermostat inside the diffuser, reading open and not registering the temp and the diffuser, making a slightly louder grinding noise than normal. Replaced w11645127 deffusernqndninformed customer er to allow 24 hrs to s5ablize temps and give the unit. Few days to see if noise returns, and to video the noise incase it happens. Call complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near New Braunfels, Texas 78130

Tim M

Job Details: 05/24/2025

"Arrived on site to test unit for not turning on. Upon arrival customer stated their house got struck by lightning, ever since the unit has not worked. Found no incoming voltage. Breaker was tripped, reset breaker and tested unit, unit is now receiving proper voltage. Started a cycle, unit is heating and all other components are properly engaging. Unit is now running as designed, no parts installed, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Belton, Texas 76513

Tyler

Job Details: 05/24/2025

Arrived on site for dishwasher not cleaning dishes. On arrival f4e3 in diagnostic and motor had failed. Replaced w11613479 motor and foudn dishwasher working as deiagned with no leaks. Call complete plete

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Seguin, Texas 78155

Andrey

Job Details: 05/24/2025

"Arrived on site to test unit for not working properly, customer stated that it doesn't work but the randomly turns on by it self, do to the erratic behavior of the control, replaced it and tested, unit it is now running as designed no leaks detected job complete installed W11626074"

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Georgetown, Texas 78628

Lou

Job Details: 05/24/2025

"Arrived on site to inspect dryer not heating. Upon further inspection, the customer advised that they were drying some clothing on Normal, Express Cycle and again on Normal and the clothing failed to dry. I found the load inside the dryer was a very small load and advised the customer that all of the selections, except Timed Dry, are functioning on a sensing cycle. Timed dry is what it is and functioning on the timer. I disassembled the unit and gained access to the heating element and its components and tested the element, fuse, cutoff, and thermostat and all were good. Using my jumper wire, I jumped the door switch and tested the unit and it is operating as designed and I could see the element illuminating. I reassembled the unit and checked the terminal block and it's wired properly. Retested and the unit continues to operate as designed. No lint observed during service, job completed. No parts installed. Made recommendations for use and care."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near New Braunfels, Texas 78130

Tim M

Job Details: 05/24/2025

"Arrived on site to test unit for no power. Upon arrival customer stated unit just got installed and has never powered on. Proper voltage at the outlet. Removed control panel and found microcomputer damaged (images attached). Replaced control (W11552018) and tested, all functions have returned and unit is now running as designed, job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Belton, Texas 76513

Tyler

Job Details: 05/24/2025

Arrived on site for refrigerator needing w11527432 module and w10830274 gasket. Installed parts and Found unit it working as designed. call conplete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near New Braunfels, Texas 78132

Tim M

Job Details: 05/24/2025

"Arrived on site to test unit for not starting. Upon arrival customer stated cycle cannot be started. Attempted to start a cycle, light just flashes. Noticed door is not latching fully. Inspected and found corners of the tub have flared out due to improper installation. Corners are not allowing door to close fully. Used heat gun to reform the tub to the original shape. Tested unit, door is now closing flush and latch is engaging. Started a test cycle, all components are properly engaging. Noticed when draining, drain hose sprung a leak due to a puncture. Unit will need a new drain hose. Ordering part, no parts installed, rescheduled for 05/29.; ordrng 1 8269144A (Secondary drain hose) and 1 WPW10545278 (Main drain hose)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near New Braunfels, Texas 78132

Tim M

Job Details: 05/24/2025

"Arrived on site to test unit for not turning off. Upon arrival customer stated she does not want this unit repaired, she will be purchasing a new one. No parts installed, job complete."

We serviced a

MAYTAG DRYER

Model MED6500MW0

Near Temple, Texas 76502

Tyler

Job Details: 05/24/2025

Arrived on site for dryer taking to long to heat. On arrival confirmed unit is heating as designed. Upon further inspection I found a clog in the venting of home with moister and lint mixed through ventures and wall vent. Instructed customer they would need a dryer vent cleaning before using dryer again to insure unit works as Designed. No parts installed Call complete

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Temple, Texas 76502

Tyler

Job Details: 05/24/2025

"Arrived on site for dryer not tumbling drum. On arrival confirmed issue. Found rollers and idler starting to wear down but I also found the motor itself breaking down and unable to safely stay mounted in place. Im Ordering WP694089 wheel, 279827 motor, and 4392065 repair kit. I rescheduled customer for 05-30-25.; ordrng 1 WP694089 (Wheel) and 1 279827 (Motor)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Seguin, Texas 78155

Andrey

Job Details: 05/24/2025

"Arrived on site to test unit squeaking noise, tested unit found noise coming from idler pulley, replaced all parts from repair kit and tested unit is now running as designed job complete installed 4392065"

We serviced a

JENN-AIR OVEN

Model JJW3830IM00

Near Georgetown, Texas 78628

Lou

Job Details: 05/24/2025

"Arrived on site to inspect wall oven error code. Upon further inspection, I found the unit display showing error code F2E1-stuck key. Customer advised theynhave cycle the power several times at the breaker and the error returns. I attempted to place the unit in diagnostics and the keys would lock out. I advised the customer that the control panel will need to be replaced and the part is on order but it didn't arrive for today's visit. I am ordering a CNOTE-LSO PER CUSTOMER REQUEST and CNOTE-SCHEDULE WITH TICKET #449482.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE WITH TICKET #449482) and 1 W11448961 (Lower oven control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Kyle, Texas 78640

Andrey

Job Details: 05/24/2025

"Arrived on site to test unit for not cooling properly, tested unit found ice maker leaking causing water to accumulate on fan scroll ceasing up evaporator fan, removed ice buildup, added sealant around fill tube and tested unit is now running as designed no leaks detected job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Kyle, Texas 78640

Andrey

Job Details: 05/24/2025

"Arrived on site to test unit for no ice production, tested unit found broken harness on bottom of FC door, will need door to fix issue, ordering door, office to reschedule ; ordrng 1 W11566705 (FC door)"