We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Austin, TX 78739
Kevin
Job Details: 07/28/2023
Arrived on site and inspected range and found heating element has failed. Customer also has trouble getting front left burner to ignite on cooktop. Will bring back burner head and cap; ordrng 1 W11443594 (Lf burner kit) and 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Austin, TX 78724
Joe Z
Job Details: 07/28/2023
Arrived on site to install previously ordered part. Upon arrival contacted techline for assistance. Tech went over specifications for this unit and said the convection fan operates after oven has been preheated for 5 minutes. Allowed unit to preheat. Fn kicked on at 4 minutes and continued to operate as designed for duration of convection bake is being operated. Tech gave SR# 7736963833. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Del Valle, TX 78617
Joe Z
Job Details: 07/28/2023
"Arrived on site for not cooling. Upon arrival, unit is hot in both boxes. Compressor turns on buzzes, then after a few seconds, pulls too many amps and shuts off. Need to replace compressor. Ordering compressor, access valve, R600 kit, nitrogen, Uv drier, and 2 hr weighed time. Office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 W11574734 (Compressor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76504
Jonathan M
Job Details: 07/28/2023
Add-on site for a washing machine that is making a grinding sound as the unit agitates. Inspected unit and work area. Did confirm the customers complaint and found the cam grinding when it was attempting to agitate. Checked underneath the washer and found that the new gear case installed was faulty and was able to slide the bottom driveshaft up and down. The unit will need a new gear case and cam for repair. Ordering parts and rescheduled the customer to 8/1.; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Georgetown, TX 78628
Gerry C
Job Details: 07/28/2023
WDT970SAKZ0 GP arrived on site to inspect odd digits on display. Inspected the unit to verify customer complaints. Removed and replaced the ui and console. Tightened the handle and leveled the unit. Ran diagnostic test and the unit operated as designed. No water leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ2
Near Leander, TX 78641
Gerry C
Job Details: 07/28/2023
WFE975H0HZ2 GP arrived on site to install previously diagnosed and ordered part. Removed and replaced the front left burner. Assisted the customer in connecting their unit to wifi. Tested the unit and its operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78747
Scott
Job Details: 07/28/2023
Arrived on site for upper rack not spraying . Customer had figure rack had slipped down due to stop had fallen out . Customer fixed themself . No diagnostics no service needed .
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78744
Joe Z
Job Details: 07/28/2023
"Arrived on site for making loud noise. Upon arrival inspected unit. When turning drum by hand can hear grinding at blower wheel area. Disassembled unit and found motor has failed causing damage to blower wheel, blower housing and rear bulk head. Uploaded picture on SD. Ordering blower housing and bulk head and returning with wheel and motor. Office to reschedule ; ordrng 1 WP8577230 (Housing) and 1 W10828905 (Bulk head)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78735
Kevin
Job Details: 07/27/2023
"Arrived on site and replaced all parts diagnosed by previous technician for cosmetic rust repair, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near San Marcos, TX 78666
Andrey
Job Details: 07/27/2023
"Arrived on site to test unit for not washing dishes properly, tested unit found all components are working properly, customer stated that dishes are coming out dirty and wet at times, noticed customer does not use rinse aid, advised customer to use it because it improves unit performance also following proper loading procedures per owners manual at this time unit is running as designed, no leaks detected job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Austin, TX 78726
Kimo
Job Details: 07/27/2023
Arrived onsite for a MW that has no power upon installation I found that the 20amp fuse had fail. I replace the it and tested the unit and found that power returned but when testing the unit I found that the turn table would not turn and the control had burn marks at the 4902 relay which is the relay for the turn table. I replace the control and found that the same reason popped on the new control I am ordering an new control and the turn. And having office reschedule ; ordrng 1 W11545876 (CNTRL-ELEC) and 1 W10850446 (CAPACTR-MG) and 1 W11256462 (DIODE) and 1 W11540981 (TRANSFORMR) and 1 W10818686 (MAGNETRON) and 1 W10642989 (MOTOR-TURN)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Austin, TX 78758
Kimo
Job Details: 07/27/2023
Arrived onsite for a refrigerator that is making a loud noise. Upon inspection I found that the noise was coming from the condenser fan blades making contact with the fan Bracket. I adjusted the breaker so that the fan blades are no longer making constant and the noise is now gone.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Dripping Springs, TX 78620
Luis
Job Details: 07/27/2023
"Arrived on site for cooling issue. Found middle to upper section of evaporator incased in ice unit not fully defrosting,defrosted evaporator replaced defrost bimetal with 60? bimetal. ; used 1 Wp2182381 (Bimetal) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ05
Near Austin, TX 78738
Luis
Job Details: 07/27/2023
"Arrived on site for loud noise and no cool in fresh food section. Found damper making loud noise no air flow entering fresh food section,removed cover found middle and upper portion of evaporator incased in ice. Ordering damper,60? bimetal and heater. ; ordrng 1 W11566485 (Heater) and 1 WP2182381 (Bimetal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Georgetown, TX 78633
David Z
Job Details: 07/27/2023
Arrived on site to install fill tube extension to resolve leaking icemaker. Verified no leak on fill. Repair completed.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Andice, TX 78628
Maurice R
Job Details: 07/27/2023
Arrived onsite for cooktop burner making a popping noise after being on for 15 to 20 minutes. I installed the new burner head and turn the burner on for 20 minutes and the popping noise never happened. Customer will call back if the issue continues. No gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/27/2023
Arrived on site and replaced previously diagnosed console and control. Tested unit to 350 with no issues. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Austin, TX 78749
Kevin
Job Details: 07/27/2023
"Arrived on site and inspected range and found several knobs are loose. Customer removes them after every use to prevent a small child from turning on Range. Explained that internal sleeve on the knob will be loose and constantly Removing and reinstalling will weaken knobs. Knobs are not designed to be constantly removed, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ0
Near Taylor, TX 76574
Vincent
Job Details: 07/27/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was bitch front burners not allowing to adjust temps. Found both infinite switches bad and replaced them. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Austin, TX 78747
Scott
Job Details: 07/27/2023
Arrived on site for no drain dishwasher . Found drain line clogged due to low loop on hose at disposal side . Replaced both drain hoses . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Andrey
Job Details: 07/27/2023
"Arrived on site to replace previously diagnosed console, removed from package and found that it is the wrong color, ordering correct console, office to reschedule ; ordrng 1 W11600370 (Stainless console)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Elgin, TX 78621
Wesley
Job Details: 07/27/2023
Arrived onsite for microwave lighting issue. Customer is out of warranty but is going to contact whirlpool customer care to appeal due to registration of microwave being many months before certificate of occupancy.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/27/2023
Arrived onsite for range tripping breaker. On inspection the range would trip the breaker when you plugged the unit in. Gain access to the back of the unit and found that the connection to the DSI board was 1 pin off. I unplugged the DSI board and plugged the unit in and the breaker did not trip. I then plugged the connector in right and the unit still did not trip the breaker. I turn the unit on and heated the oven to 350?. The unit is operating as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Scott
Job Details: 07/27/2023
"Arrived on site for no cool fridge . Found bottom of fridge dented and bent allowing air to fresh food section and frosting up air Chanel . Tried bending back into position but still leaving an air gap . Called tech line , passing it over for exchange . Sr 7736956207. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Austin, TX 78745
Scott
Job Details: 07/27/2023
"Arrived on site for no cool fridge . Found fill tube not in fill cup on icemaker ,causing water to leak down and cover return vents with ice . Removed ice and cleared tubes . Readjusted fill to to proper placement in cup. No other leaks or issues found . Job complete ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78745
Scott
Job Details: 07/27/2023
Arrived on site for no drain dish washer . Found piece of plastic stuck in drain hose blocking check valve . Removed plastic . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Waco, TX 76710
Jonathan M
Job Details: 07/27/2023
Arrived on site for a refrigerator. That is not making ice again. Inspected unit and work area. Did confirm the customers complaint and found no ice in the ice container. Customer advised they tried to jump the icemaker with the test switch and unplug it and plug it back in with no fix. Went ahead and replaced the icemaker and tested unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Killeen, TX 76549
Tyler
Job Details: 07/27/2023
"Arrived on site fo dishwasher not turning on. Upon arrival found unit had stable power but no errors I. Diagnostics. Ran normal wash cycle and found u it working as designed without leaks or failure, informed customer if issue occurred again to let us know but couldnt confirm complaint on arrival u it working as designed call complete 737-618-5326"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 07/27/2023
"Arrived on site to test unit for not cooling, do to previous sealed system s anted entire unit with UV light, found no refrigerant leaks, exposed evaporator and found that the heater connection has popped out causing unit not to defrost freezing evaporator, removed molex connection and installed a butt splice and shrink wrapped the connector, heater is now engaging, advised customer to monitor and if issue persists recommend replacing heater harness assembly, control, thermistor and UI, at this time unit is running as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Austin, TX 78758
Chase
Job Details: 07/27/2023
WRB322DMBM03 Arrived on site and replaced rusted door. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Buda, TX 78610
Joe Z
Job Details: 07/27/2023
"Arrived on site for not cooling in both sections. Upon arrival inspected unit and is hot in both cabinets. Ran diagnostics and during compressor test. Compressor turns on , then shuts off. Found compressor pulls 11 amps. Need to replace compressor. Ordering compressor, access valve, and Uv drier. Office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW19143759 (UV drier) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bertram, TX 78605
Maurice R
Job Details: 07/27/2023
"Arrived onsite for washer making a grinding noise. On inspection I heard the noise during diagnostics mode. I checked the pump to make sure there was on obstruction in the way, it was clear. I pulled the gearcase out in found oil on the bottom of seal. Installed the new gearcase, clutch and belt. Retested the unit in diagnostics mode and did not hear the grinding anymore. The units is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78747
Scott
Job Details: 07/27/2023
Arrived on site for dryer not starting . Found door switch latch broken .replaced door switch . Unit is now functioning properly. No other issues found. No lint build up. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waco, TX 76706
Jonathan M
Job Details: 07/27/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the ice container and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS0
Near Hutto, TX 78634
Vincent
Job Details: 07/27/2023
"Arrived on site for microwave p, inspected unit and work area. Customers complaint was the microwave having rumbling noises. I tested the unit and found the turn table ring defective and will need to be replaced. Im ordering the parts and reschedule to return on 08/03/23; ordrng 1 W11252182 (Turn table ring)"
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78753
Matthew
Job Details: 07/27/2023
Arrived onsite to replace failed upper rack. Replaced rack and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Belton, TX 76513
Tyler
Job Details: 07/27/2023
"Arrived on site for refrigerator to cool8ng properly in rc side of unit. Upon arrival found temps at 40/9 rc/fc. Unit was in defrost on arrival. Found unit in defrost on arrival. Found Start up amp draw was 1.4amps. Found fc thermostat installed in incorrect spo on evap and had ice built up in wiring of thermistor, replaced fc thermistor and also found diffuser thermistor reading at 36 degrees when unit was still at 40. Rescheduled customer for 08/03/23 to complete repairs. Ordering W11645127 defuser; ordrng 1 W11645127 (Defuser)"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Mustang Ridge, TX 78610
Kevin
Job Details: 07/27/2023
"Arrived on site and inspected dryer and found belt is broken. After replacing a dryer is working properly, confirmed airflow is good, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/27/2023
Arrived on site to test unit for water accumulation in ice bin. Found drain hose was pinched. Advised customer to remove 20ft of hose and run pvc behind unit to allow gravity drain to work at optimal performance. No leaks detected. Job complete.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Austin, TX 78738
Luis
Job Details: 07/27/2023
"Arrived on site for no ice and water in ice bin. Ran diagnostics BF error code with bin removed frozen fill tube and water leaking from icemaker. Replaced fill tube and defective icemaker,ran diagnostics icemaker passed ran fill test passed no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near San Marcos, TX 78666
Andrey
Job Details: 07/27/2023
"Arrived on site to test unit for broken handle, tested unit found one tightening screw is stripped on the handle , replaced and tested, unit is now functioning as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Hutto, TX 78634
Vincent
Job Details: 07/27/2023
"Arrived on site for dishwasher, unit was in garage not installed to water on electrical supply. Build needs to install unit properly in order to test. Office to schedule when builder installs unit. ; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Belton, TX 76513
Tyler
Job Details: 07/27/2023
"Arrived on site for dishwasher not dissolving soap or cleaning dishes. Upon arrival confirmed Ed failure. Found f4e3 in diagnostics and checked power coming from ACU to motor, found 116.3 v from ACU but motor not running. Will need office to reschedule once Availability of motor is known. Ordering w11613479"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78750
Kimo
Job Details: 07/27/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new damper and right door gasket. Unit is now operating as designed.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78704
Luis
Job Details: 07/27/2023
"Arrived on site for gasket issues. Found defective right side door gasket,removed gasket installed new door gasket checked door seal good."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near San Marcos, TX 78666
Joe Z
Job Details: 07/27/2023
Arrived on site to install previously ordered parts. Replaced front and rear left burner heads and caps. Also replaced bake igniter. Test unit and unit is operating as designed. No gas leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Georgetown, TX 78633
David Z
Job Details: 07/27/2023
Arrived on rite to diagnose washer throwing F2E2 error. Tested unit and found no response from the UI. Replaced UI and still got F2E2 error. I reseated all the ribbon cables and retested. Error still present. Ordering control since error persists through 2 UI panels. Reordering UI as well to have on hand. Office to schedule when we can get part. ; ordrng 1 W11624938 (Control) and 1 W11478524 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Mustang Ridge, TX 78610
Joe Z
Job Details: 07/27/2023
"Arrived on site for defrost issues. Upon arrival, unit is unplugged but still full of ice covering evaporator. Thawed out all remaining ice. Found connection to heater is disconnected. Secured connection and ran force defrost. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Spicewood, TX 78669
Kevin
Job Details: 07/27/2023
"Arrived on site and found door has already been replaced, broken door is still sitting on the floor next to the complete oven, took pictures. Attempted to call builder for clarification, SW called builder for clarification and no answer both times, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Chase
Job Details: 07/27/2023
Arrived on site. Replaced damaged doors and nameplate. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near San Marcos, TX 78666
Andrey
Job Details: 07/27/2023
"Arrived on site to test unit for loud noise, tested unit found loud grinding noise coming from cam, inspected under unit and found cam teeth are broken, gear case leaking oil, replaced gear case, belt, cam and shift actuator as precautionary, tested unit, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near New Braunfels, TX 78130
Andrew
Job Details: 07/27/2023
Arrived on site to test unit for tripping. Found wire pinched causing arcing. Fixed wire and secured out of the way. Unit now working as designed. Job complete. SR#7736900546
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Taylor, TX 76574
Vincent
Job Details: 07/27/2023
"Arrived on site to install parts diagnosed by previous tech. Installed console and ui and tested, unit is now operating as designed. No leaks where present at the time of service. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Manor, TX 78653
Matthew
Job Details: 07/27/2023
"Arrived onsite to replace unit console for glitching issues. Unit was pulled just enough to clear console. Replaced console. Tested and unit is functioning properly. Notified customer that he will have to redownload the app and set up WiFi. While attempting to reinstall, found unable to get unit back in flush with the cabinet. Notified customer to get builder to reinstall. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Elm Mott, TX 76640
Jonathan M
Job Details: 07/27/2023
Arrived on site for dishwasher that had a spray arm fall and melt. Inspected unit and work area. Confirmed the customers complaint and replaced the lower spray arm. Tested the unit and the unit is not working as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near San Marcos, TX 78666
Joe Z
Job Details: 07/27/2023
"Arrived on site for not powering on. Upon arrival, test polarity and failed. There is no voltage from supply. Found breaker on off position. Restored power. Ran unit on all cycles and unit starts and heats as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near San Marcos, TX 78666
Joe Z
Job Details: 07/27/2023
"Arrived on site for right side RC door gasket has failed. Upon arrival, inspected unit and found magnet on top right corner of door has failed. Need to replace gasket. Replaced 1 gasket W10830274. Formed gasket with heat gun. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5840BW0
Near Austin, TX 78745
Matthew
Job Details: 07/27/2023
"Arrived onsite to replace faulty drain pump and control board. Replaced both, calibrated control and tested. Unit is now functioning properly. Job complete"
We serviced a
MAYTAG WASHER
Model MHW5630HW2
Near Pflugerville, TX 78660
Chase
Job Details: 07/27/2023
"Arrived on site. Found washer with 000 flashing on the display. It would not enter diagnostic mode, it wouldn't cancel or start a cycle. Found control panel shorted causing the issue. Replaced control panel. Part was replaced under 90 days ago and will be returned as defective. Ran all test cycles and all checks good. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Killeen, TX 76542
Tyler
Job Details: 07/27/2023
Arrived on site for range needing previously diagnosed panel. Upon arrival reconfirmed failure and installed part. Found door functioning as designed and safe to open. Call complete
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Liberty Hill, TX 78642
Lou
Job Details: 07/27/2023
"Arrived on site to inspect washer not getting enough water. Upon further inspection, I placed the unit in diagnostics showing error code F0E3. Cleared the code and continued with testing and found the unit operating as designed. Tested the valve I.n manual test mode and the valve continues to operate properly. I calibrated the unit and retested again and it continues to operate as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Temple, TX 76502
Jonathan M
Job Details: 07/27/2023
"Arrived on site for a washing that is making noises during agitation and spin. Inspected unit and work area. The customer showed me a video of the sound. Check underneath the washer and found the cam bolt barely sitting on the lower end of the driveshaft, causing the cam to slip down and to grind against the cover shield. Also found the belt completely worn due to this issue. Went ahead and replace both the belt and cam assembly and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS0
Near Leander, TX 78641
Lou
Job Details: 07/27/2023
"Arrived on site to inspect dishwasher with door not closing properly. Upon further inspection, the customer advised that the door gasket doesnt appear to be sealing properly against the door. I inspected the door gasket and found calcium deposit build up and water along the gasket (photo). I placed the unit in diagnostics showing no error codes and tested. Unit is opening as designed, but there is a little more water on the gasket and it appears worn and there is no leaks found. As a precaution, I removed and replaced the door gasket and retested the unit and it continues to operate as designed and there is no water on the gasket. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Austin, TX 78749
Kevin
Job Details: 07/27/2023
Arrived on site and found customer is experiencing intermittent water dispenser operation. Currently it is working correctly. Found water line is likely freezing from cold air escaping between rear bulkhead in fresh food section and fan shroud Styrofoam. Sealed gap with permagum and it should correct experience. Call complete
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DS03
Near New Braunfels, TX 78132
Andrew
Job Details: 07/27/2023
"Arrived on site to test unit for error f2e1(stuck button). Unable to do anything without error prompting. Replaced faulty console, tested unit to 350 with no issues. Job complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78747
Scott
Job Details: 07/27/2023
Arrived on site for lid not locking . Ran diagnostics and latch would just click but not lock . Replace latch . Re ran diagnostics. All checked normal. Job complete. No water leaks at this time
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Hutto, TX 78634
Vincent
Job Details: 07/27/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the lid strike was broken. I replaced the strike and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near New Braunfels, TX 78132
Andrew
Job Details: 07/27/2023
Arrived on site to test unit for not drying properly. Unit does not have m/s sticker. Advised customer to contact whirlpool for missing sticker. Ran diagnostics with no issues. All components working as designed. Customer stated contractor advised her to continue calling till unit gets upgraded. Advised customer unit would not be upgraded as unit is working as designed. Advised customer to have contractor or appliance vendor upgrade for her. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/27/2023
Arrived onsite for dishwasher not cleaning dishes. On inspection there was no water movement in diagnostics mode. Installed new pump and that fix the water issue. On further inspection found the was no amps to the heating element. Replaced it. The unit had error F4E3 and F7E1 in memory. Unit operating as designed and no water leaks detected during service.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Taylor, TX 76574
Vincent
Job Details: 07/27/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer not unlocking and no power. At arrival washer was in garage due to not working and customer brought a temporary one. I replaced the control board and power did come back but the UI was unresponsive and will need to be replaced. I rescheduled to return on 08/08/23. No leaks where observed during service. ; ordrng 1 W11478526 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/27/2023
"KRFF507HPS03 GP arrived on site to inspect refrigerator door ice maker not making ice. Temperatures read FC=-2 RC=31. Too cold in the RC. Placed the unit into diagnostics and ran service test 3(evaporator fan and air baffle motor test). Found the fan blowing but the air baffle not operating normally until the circuit breaker was flipped. Checked the ice bucket and found small oddly shaped ice cubes. Dismantled the ice machine and found the ice tray only partially filled, a small amount of ice in the fill tube indicating a slow water flow and the heating element loosely fitted to the fill tube. Tested the fill level by filling a cup with the ice maker water line and pouring it into the ice maker and it produced the appropriate amount of water. Inspected the connectors and found pin 1 in connector P3 in the cabinet side of the plug was severely damaged causing the entire P3 connector to be not properly seated causing intermittent connections with the other pins. Likely affecting the fill tube heater. Attempted to repair it and it seems to be operating as designed. No water leaks observed during service."
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near New Braunfels, TX 78132
Andrew
Job Details: 07/27/2023
"Arrived on site to test unit for burners not igniting. Found center rear, center front, right rear and front rear orifices seemed to have silicone substance. Removed silicone and unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Austin, TX 78727
Kimo
Job Details: 07/27/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new sump&motor and tested the unit and found unit operating as designed. No leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78732
Kimo
Job Details: 07/27/2023
Arrived onsite for a DW that is having issues with recognizing button press. Upon inspection I found that the buttons on the ui where not responding. I replace the ui and tested the unit and found unit operating as designed
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS30HL00
Near Spicewood, TX 78669
Kevin
Job Details: 07/27/2023
"Arrived on site and inspected microwave and found it is not heating. Uninstalled microwave and Replaced magnetron and capacitor/diode combo and it is heating again, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Manor, TX 78653
Wesley
Job Details: 07/27/2023
Arrived onsite and replaced the dented console. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Buchanan Dam, TX 78609
Maurice R
Job Details: 07/27/2023
Arrived onsite for previously diagnosed parts. Installed the front glass for the MW. There was no power tot he unit to test it. Customer will call if there is any other issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Luis
Job Details: 07/27/2023
"Arrived on site. Open door indicator lit while doors closed tested all magnets passed lights powering off however door open indicator staying lit,replaced main control all doors closed light staying off."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Liberty Hill, TX 78642
Gerry C
Job Details: 07/27/2023
KDTM404KPS1 GP arrived on site to install previously diagnosed and ordered part. Upon arrival I disassembled and unit and replaced the tub. Reassembled and tested and the unit is working as designed with no water leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model KFGC506JSS05
Near Spicewood, TX 78669
Kevin
Job Details: 07/27/2023
Arrived on site and found when range burners are used they make a pulsing Noise that sounds like a car horn. Took a video and sent them into tech line. Called Techline later in the day and they said this is a pressure issue. Switching a regulator over to liquid propane bypasses it. They recommended that homeowner have gas pressure inspected But I guess company at the range connector. 7736956741
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Liberty Hill, TX 78642
Lou
Job Details: 07/27/2023
"Arrived on site to inspect ice machine making a loud noise. Upon further inspection, I turned the unit on and found the reservoir dry/empty. I placed the unit in diagnostics and tested and found the water not dispensing. I checked the incoming water source and it was turned on and no kinks in the water line. I tested the valve and found it getting voltage. I removed and replaced the valve and retested and the unit is operating as designed. The noise the customer was hearing was the recirculating pump sucking in air since there was no water in the reservoir. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HV1
Near Killeen, TX 76549
Tyler
Job Details: 07/27/2023
Arrived on site for range not allowing temp regulation to work correctly on cooktop. Upon arrival confirmed issue and tested burners. Found all 4 main burners would stay on high setting no matter what it was set to. Inspected inf switch and found all four had burn marks and signs of arcing out of internal switchs. Replaced all four switchs and retested unit. Found temp regulation restored and cooktop working as designed. Call complete
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Georgetown, TX 78626
David Z
Job Details: 07/27/2023
Unit is in apt 1101. Arrived on site to diagnose refrigerator with gasket related issue. Examined unit and found the RC compartment door gasket was pulling out on the top and right side. I found the gasket wasn't seated properly in its channel. I reinstalled the gasket and made sure the ridge was fully tucked. Opened and closed the door several times and did not see gasket come out. Advised maintenance can put a little glue or silicon behind the gasket if issue repeats. Repair completed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Troy, TX 76579
Jonathan M
Job Details: 07/27/2023
Arrived on site for a dryer that has a gasket that is fraying. Inspected unit and work area. Did confirm the customers complaint and replace the door seal and adhesive. Both the customer to allow the gasket to dry for several hours prior to using the dryer. The unit is not working as design. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elgin, TX 78621
Wesley
Job Details: 07/27/2023
Chris SR#7736959396 found compressor receiving power but not running. Overloading the start device. Bearing seizure. Ordering sealed system kit per service pointer. Office to reschedule. ; ordrng 1 W11574734 (Compressor repair kit) and 1 W10913906 (Access port) and 1 WPW10143759 (Uv drier)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Belton, TX 76513
Tyler
Job Details: 07/27/2023
"Arrived on site for refrigerator not making ice. Upon arrival customer was able to clarify that ice maker did work but the ice bucket had broken causing ice to fall through into the fc. Customer also stated unit would leak water from ice dispenser door separator. Confirmed air leak I separator as well as dispenser separator would take way to long to fully shut and seal correctly. Also found broken bucket due to air leak freezing cubes together in bucket and causing it not to dispense. Rescheduled customer for 08/04/23 to complete repairs. Ordering Wpw10558423 bucket, and w11423789 ice door separator. ; ordrng 1 WPW10558423 (Bucket) and 1 W11423789 (Ice door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Taylor, TX 76574
Vincent
Job Details: 07/27/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was washer not cleaning dishes. Tested unit and found a bad wash motor. Replaced the sump&motor and tested, unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS
Near Leander, TX 78641
Lou
Job Details: 07/27/2023
"Arrived on site to inspect venthood with hood not installed straight. Upon further inspection, I found the hood chimney not installed properly and a gap between the chimney and the wall approximately 1 inch. Placed my level on the front of the hood and it is level. I raised the bottom section of the chimney and found the outlet box not set in the wall (photo) causing the chimney to be forced outward (photos). I tested the unit and it is operating as designed. I contacted techline and spoke to Jonathan and advised of the complaint and my findings. Jonathan sent a text to my phone and I provided photos of the issue. Jonathan provided the SR#7736955158 and advised that the issue is an installation issue and the customer would need to contact their builder to get resolved. I advised my customer that they would need to contact their builder to have resolve the problem. Job completed"
We serviced a
WHIRLPOOL COOKTOP
Model WCG51US0D00
Near Buda, TX 78610
Joe Z
Job Details: 07/27/2023
Arrived on site for knobs failed. Upon arrival inspected unit and knobs are cracked and are not able to turn valves. Replaced knobs and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Scott
Job Details: 07/27/2023
Arrived on site for soap sticking . Ran diagnostics and found dispenser leaking rinse aid and door may be sticking . Lot of suds after two diagnostic cycles and a couple normal fill starts and drains . Ordering dispenaser . Call to set return ; ordrng 1 WPW10671905 (Dispenser)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78759
Kimo
Job Details: 07/27/2023
"Arrived onsite for a refrigerator that is making a buzzing noise when the compressor is running. Upon arrival I found that the unit was buzzing loudly, I checked the compressor compartment and found that the condenser vibrating whenever the compressor kicks on. I installed the sound pads and found that the unit stopped making the buzzing noise after that. Then I adjusted the unit so that it is level. Unit is operating as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Canyon Lake, TX 78132
Andrew
Job Details: 07/27/2023
Arrived on site to test unit for doors not being even and frost building up in FC. Attempted to adjust unit with contractor present but unable to get doors to align properly. Due to doors not being able to align properly contractor cannot put cabinet panels on. Customer had Fergusons appliance verify cabinet is tweaked and unable to get doors flush and RC gasket not sealing properly. Tried multiple attempts to see if we could tweak cabinet but no success. Customer stated she has been in contact with Fergusons for replacement. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Hutto, TX 78634
Paul
Job Details: 07/27/2023
Arrived onsite for a refrigerator with a dented RC door. I verified the dent and replace the door and sealed the liner to the chassis. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Pflugerville, TX 78660
Paul
Job Details: 07/27/2023
"7/27/23 19:09: PR rspndd 7/27 THU, Arrived on site. Replaced damaged refrigerator door and nameplate. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WRQA59CNKZ01
Near Pflugerville, TX 78660
Paul
Job Details: 07/27/2023
"7/27/23 18:52: PR rspndd 7/27 THU, Arrived on site. Replaced damaged freezer door. Job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Liberty Hill, TX 78642
Lou
Job Details: 07/27/2023
"Arrived on site to inspect dryer noises. Upon further inspection, the customer provided a video of the noise which sounded like either the blower wheel or the exhaust pipe rattling. I tested the unit with a load of clothing inside and could not duplicate the noise. I disassembled the unit to find the blower wheel broken and expanding when it gets hot and causing the wheel to be off balance and rub on the wheel housing. I reassembled the unit and am ordering the blower wheel and scheduled return service for 08/04/23. No lint observed during service.; ordrng 1 WP697772 (Blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Pflugerville, TX 78660
Paul
Job Details: 07/27/2023
"7/27/23 18:49: PR rspndd 7/27 THU, Arrived on site. Replaced damaged doors and nameplate. Customer also showed damage to the back of the refrigerator. CS took pictures and will contact techline do document. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76504
Tyler
Job Details: 07/27/2023
"Arrived on site for washer needing previously diagnosed gearcase, suspension rods, and screws. Upon arrival reconfirmed issue and installed parts. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete"
We serviced a
WHIRLPOOL FREEZER
Model WRQA59CNKZ01
Near Pflugerville, TX 78660
Paul
Job Details: 07/27/2023
"7/27/23 18:48: PR rspndd 7/27 THU, Arrived on site. Replaced damaged doors and nameplate. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near San Marcos, TX 78666
Andrey
Job Details: 07/27/2023
"Arrived on site to test unit for not working properly, tested unit found it starting but turn of after 5 seconds and the turns back on for 5 seconds and so on, timer is not advancing and start switch is not turning dryer on all the time, replaced, timer, start switch and cut offs but unit is still exhibiting same issues, inspected motor and found it overheating and shutting off, will need new motor to fix issue, ordering part office to reschedule ; ordrng 1 279827 (Motor) and 1 WP694089 (Blower wheel)"