Near Temple, TX 76502
Al
Job Details: 02/01/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived to inspect wall oven not accepting commands.Ran diagnostics and F6E4 UI to control error.This wouldn’t allow the customer to make any selections.I cycled the power and unit reset itself and began operating properly.Customer to connect to WiFi so unit can update with the whirlpool app
Near Harker Heights, TX 76548
Al
Job Details: 02/01/2021
DRYER MAYTAG MEDB765FW0 Arrived to inspect dryer not starting.Confirmed the complaint and found the customer was applying too much pressure and the unit wasn’t reading her selection.I attempted successfully several time in front of the customer and she was astounded the unit would start for me.She chose another finger to make her selections with less pressure and it worked properly without delay.Job completed CUSTOMER SATISFIED
Near Austin, TX 78735
Luis
Job Details: 02/01/2021
REFRIGERATOR WHIRLPOOL GC3JHAXTS01 "Arrived on site for dispenser issues. Tested water dispenser no water removed coupling at hinge tested water good diagnosed frozen line,frozen line due to insulation void in liner allowing water line to freezer. Found tabs broken for ice door causing ice door to stay open and causing ice to melt and refreeze unit will need a new freezer door ordrng 1 L2327677SB (Freezer door discontinued)"
Near Jarrell, TX 76537
James
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site and tested operation. Found unit is not heating. Tested components and found diode reading open. Found new diode also reading open and is defective. Unit will need new diode and magnetron to repair. Office to schedule return services due to part availability. ; ordrng 1 W11256462 (diode)
Near Killeen, TX 76542
Al
Job Details: 02/01/2021
DISHWASHER FRIGIDAIRE FGBD2431KF0 "Arrived to inspect dishwasher leaking.Confirmed the complaint and found the middle spray arm was laying inside the top dish rack not even connected to the unit, which is caused the leaking.Ordering RESEARCH for SW whom I advised of this matter.Unit needs several parts to complete the repair Needs more work ; ordrng 1 RESEARCH (FOR SW ON UNIT SPRAY ARM)"
Near Georgetown, TX 78626
Jonathan
Job Details: 02/01/2021
RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site to install previous diagnosed parts. Removed failed terminal block and harness, installed new. Tested operation. All tested good."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/01/2021
MICROWAVE WHIRLPOOL KOCE500ESS01 "Arrived on site to replace wave per last tech. Verified wave guide was needed. Replaced both top and lower wave guides. Tested unit, unit works good. Job complete."
Near New Braunfels, TX 78132
Andrew
Job Details: 02/01/2021
WASHER MAYTAG MVWB835DW4 "Arrived on site to test unit for latch not engaging. Found door is broken where hinges attach misaligning lid preventing latch from recognizing lid is closed. Lid locks good when held down, all other functions operating as designed. Needing lid to fix issue. Office to reschedule. ; ordrng 1 W11259006 (lid)"
Near Austin, TX 78748
Luis
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for filter issues. Diagnosed a defective housing broken inserts in housing,replaced filter housing."
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/29/2021
OVEN JENN-AIR JJW2830DP01 "Arrived on site to test unit for error code f2e1(stuck key pad). Cycled power to unit and code was still present. Checked connection to UI and connection was not tightly secured. Secured connection, tested unit to 350, unit now operating as designed. Cleared error code. Job complete."
Near McQueeney, TX 78123
Noah D
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH53521HZ4 "Arrived on site to inspect mic for not illuminating lights, upon inspection found the control malfunctioning, replaced control and tested for light, all functions returned. Complete"
Near Pflugerville, TX 78660
Scott
Job Details: 01/29/2021
WASHER WHIRLPOOL MVWC425BW1 "Arrived on site to install gearcase from previous tech visit . Replaced gearcase . Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service.
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/29/2021
WASHER WHIRLPOOL MHW6630HC0 "Arrived on site for washer having longer cycles than normal and the last 1 minute of run time last longer. Inspected unit and work area. Found door bellow not setting on tub correctly (see SD-QUICKPIC). Inspected door bellow for damages, found all intact. Corrected door bellow. Performed diagnostics mode and checked fault codes. Found fault code F0-E2 oversuds, F5-E2 lock fault and F5-E3 unlock fault. Ran manual test on lock and found responsive. Tested all other components. Found all working. Checked control health light. Found steam feature on and causing the longer cycles. Spoke with customer on soap usage. All tested good, no water leaks detected"
Near Georgetown, TX 78633
Jonathan
Job Details: 01/29/2021
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for dishwasher making abnormal noises and toe plate insulation hanging down. Removed toe plate and inspected underneath unit. Performed diagnostics mode and found error 8-2 drain pump fault. Monitored test operation and found top spray arm not turning properly. Found spray clogged. Cleaned spray arm and continued test mode. Found all components working as designed. Corrected toe plate and reinstalled. All tested good, no water leaks detected.
Near Austin, TX 78723
Matthew
Job Details: 01/29/2021
RANGE WHIRLPOOL WFG505M0BB2 Arrived onsite for unit not reaching temperature. Upon inspection found unit not igniting. Exposed igniter and found igniter only with 2.59 amps. Not adequate enough to energize gas valve. Customer also complained about the door seal. Gave quote for oven door seal and bake igniter.
Near Austin, TX 78731
Luis
Job Details: 01/29/2021
FREEZER KITCHENAID KBSD608ESS01 "Arrived on site for cooling and noise complaint. At time of visit unit cooling correctly,per customer unit defrosted,ran diagnostics diagnosed noise due to compressor running at high speed due to compressor being a variable speed normal operation of compressor. Continued diagnostics thermistors passed,fan ran at multiple speeds and passed diagnostics,bimetal closed and heat powered on,unit passed all diagnostic test"
Near Dripping Springs, TX 78620
Robert
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE505W0HS1 Arrived on job for complaints of heating indicators on. Found the switch for the right burner cause. ; ordrng 1 WP3149400 (switch-inf)
Near Killeen, TX 76543
Al
Job Details: 01/29/2021
DISHWASHER FRIGIDAIRE FGID2466QF7A Arrived to inspect dishwasher not starting.Confirmed the complaint and found the the latch needed was not available in time for the service.Ordering the latch.Office to reschedule the customer for return service Needs more work ; O-emld tckt
Near Austin, TX 78753
Matthew
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL ASI2175GRS01 Arrived onsite to replace previously diagnosed parts. Replaced valve. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KSC24C8EYY04 Arrived on job for complaints of refrigerator section warm. Ran test 3 fans working properly. Replaced thermistor in refrigerator
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/29/2021
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to test unit for not draining. Found drain pump chopper broke off seizing pump causing pump to burn out. Replaced drain pump, tested unit, unit works as designed. No leaks detected. Job complete."
Near Austin, TX 78751
Matthew
Job Details: 01/29/2021
DISHWASHER KITCHENAID KDFE104HBL1 Arrived onsite for dishwasher not getting water. Upon arrival put unit in diagnostics. Found error codes 4/3 motor not energizing and 7/1 no heat . Will need sump and motor replaced. Office to reschedule ; ordrng 1 W11085683 (pump&motor)
Near Smithville, TX 78957
Andy
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS322FNAB00 Arrived on site for refrigerator not cooling properly. Tested and inspected unit and found failed evaporator motor. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bastrop, TX 78602
Andy
Job Details: 01/29/2021
ICE MACHINE KITCHENAID KUIX305ESS1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect wall oven/microwave combo display showing the unit is off and the oven is heating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the components and all are operating as designed. Customer advised that they baked a pizza and approximately 6-7 hours later the unit appeared to be off by looking at the display, but the unit was still heating. Unit is connected to WiFi. To avoid further issues, I removed and replaced the main control and retested the components and all are operating as designed. I tested the unit in Bake mode at 350 degrees and it operated as designed. I provided the contact number for the Whirlpool WiFi connect team in case the customer has issues with their WiFi. Job completed."
Near Austin, TX 78704
Wesley
Job Details: 01/29/2021
WASHER MAYTAG MHWE251YG00 Arrived on site with JI and repaired washer by replacing control and latch and below. Unit is now locking and unlocking and leak free. All checks good.
Near Austin, TX 78734
Brandon
Job Details: 01/29/2021
COOKTOP KITCHENAID KFGS366VSS01 "Arrived on site for customer complaint of unit leaking gas, found leak coming from gas connection under unit, used regulator and advised customer to have licensed plumber change out gas line."
Near Manchaca, TX 78652
Leonardo
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to test unit for light not turning off. Test unit and found bad control board not turning relay off. Replaced control board test unit and unit test good job complete.
Near Austin, TX 78739
Luis
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KUBR304EBS02 Arrived on site for door issues. Found skin on door not to spec causing door skin to come off door while opening door. ; ordrng 1 W10913036 (Door right hinge side)
Near Austin, TX 78732
Brandon
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for customer complaint of left side door not closing, and door alarm not beeping, found unit was working as designed. Showed customer how to close door properly and tested alarm, alarm did beep."
Near Waco, TX 76705
Jonathan
Job Details: 01/29/2021
RANGE JENN-AIR SCE30600B Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced baking element. On the bake element. Spoke to DW and was advised the issue was most likely with control since the broiling element was working properly. Ordering correct control and office will need to contact customer about reschedule date due to an out of stock item.; ordrng 1 12001693 (cntrl-elec)
Near Austin, TX 78726
David
Job Details: 01/29/2021
REFRIGERATOR GE ZFSB26DNASS Arrived on site to diagnose refrigerator with sticky dispenser. Found the paddle / lever sticking and spring weak. Removed and replaced the lever and retensioned the spring. Retested and unit is now dispensing properly. Increased temp 2 degrees per GE bulletin to address freezing reservoir. All is now working as designed. Call complete.
Near Austin, TX 78731
Luis
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for no cool. Compressor and fans running,removed evaporator cover found uv dye leaking from heat exchanger called tech support per tech support
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to test unit for loud squeal. Found belt really loose and slipping. Replaced belt, tested unit, unit works good. No leaks detected. Job complete."
Near New Braunfels, TX 78132
Noah D
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WOC54EC0HS04 "Arrived on site to inspect oven for not sounding when finished. Upon inspection found the console not chiming, reset oven to factory setting. All sounds returned. Complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM02 Arrived on job for too cold. Checked settings and gasket all good. No leaks detected at time of service
Near Seguin, TX 78155
Noah D
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL ED25GWXFW01 "Arrived on site to inspect fridge for not making ice, upon inspection found the Icemaker sparking when spinning and stopping motor. Replaced icemaker and tested. All functions returned. Complete"
Near San Marcos, TX 78666
Richard
Job Details: 01/29/2021
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer making a screeching noise during spin cycle. During testing found that the noise sounded like the belt is screeching. It will make the noise and than goes away in 30 seconds. Will need to replace belt and cam assembly. Ordering parts and office to schedule ; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam assembly)
Near Canyon Lake, TX 78130
Noah D
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect mic for not starting, upon inspection found the unit bent, replaced interlock and bent out door, all functions returned. Complete"
Near Austin, TX 78705
Jacob
Job Details: 01/29/2021
DRYER WHIRLPOOL WED8300SW0 "Arrived onsite to replace motor to unit. When taking off the fan, the fan broke and stripped as it was seized on to the motor.
Near Waco, TX 76712
Jonathan
Job Details: 01/29/2021
DISHWASHER FRIGIDAIRE PLD4375RFC0 Arrived on site for a dishwasher that doesn’t have water entering the unit. Inspected unit and work area. Placed unit in a normal cycle and confirmed the water valve was not letting water in. Tested voltage going to the water valve and found proper voltage. Removed water valve and found calcium buildup inside the water valve and inside the inlet water hose. I replaced the water valve and tried to flush the water hose out wit the water pressure from the wall. Found calcium buildup would not be flushed out or removed. I did inform the customer they would need to replace their water hose in order to receive proper water supply and not clog back up their new valve. Customer is going to get a plumber to uninstall and reinstall a new water valve as well as check the pipes at the wall for further calcium deposits. Unit is not working as designed. Call complete.
Near Hutto, TX 78634
Scott
Job Details: 01/29/2021
DRYER MAYTAG MEDX655DW1 Arrived on site dryer not starting . Found loose wire on PTS button . Reconnected wire . Unit is now starting and heating properly . No lint build up at time of service. Job complete .
Near Manor, TX 78653
Andy
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site for refrigerator leaking water. Tested and inspected unit and found drain tube clogged allowing water to leak from FC. Removed ice and unclogged. No water leaks present at time of service.
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/29/2021
WASHER MAYTAG MVWC415EW0 "Arrived on site to test unit for not spinning and door lock issues. Found control was trying to engage latch but latch not responding. Replaced latch, latch is now working good. Found when manually engaging spin mode unit spins good. When put into different cycles control was intermittently sending voltage to motor preventing proper spin. It’ll send voltage for a couple seconds then stop. Needing control board to fix issue. Office to reschedule; saved tckt"
Near Austin, TX 78705
Jacob
Job Details: 01/29/2021
WASHER WHIRLPOOL WFW560CHW1 "Arrived onsite for unit giving over suds error. Put unit in diagnostics, found error code. Erased error code. Tested unit in quick wash. Unit finished wash cycle with no error codes. No leaks at this time. Job complete"
Near New Braunfels, TX 78132
Noah D
Job Details: 01/29/2021
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect range for a gas leak, upon inspection found the lower gas line with a small leak in connector at wall, ordering gas leak detector. Instructed customer to have plumber check connector. Office to reschedule. ; ordrng 1 GASLEAKDETECTOR (GAS LEAK DETECTOR )"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/29/2021
VENTHOOD WHIRLPOOL uxt5530aas1 Arrived on site to install previously diagnosed part. Removed original bulb housing and installed new bulb housing. Light came in and stayed on. No smoke came out as it did last time when testing with new bulb. Job completed.
Near Seguin, TX 78155
Noah D
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW5005KW1 Arrived on site to inspect washer for not spinning. Upon inspections found the agitator not spinning during agitation. Ordering all drive parts. Office to reschedule ; ordrng 1 W10677717 (MOTO R) and 1 W10721967 (CAN ) and 1 W10815026 (CLUTCH ) and 1 W10821990 (AGITATOR ) and 1 W10870913 (GEARCASE) and 1 W11162561 (CAP )
Near , TX 78619
Robert
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF540CWHV01 Arrived on job for complaints of noise. Found damper control causing noise. Replaced damper and test.
Near Killeen, TX 76542
Tyler
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer that customer stated was still not advancing cycles as intended after numerous repairs have been made. Upon arrival I ran a diagnostics and once again I found the same error code that has been continuously popping up which is an F7E9 error indicating that the rotor is locking up and not allowing for a proper advancement of the cycles and is also causing major issues during agitation. At this point I replaced the main control after verifying that it was sending power but I wanted to make sure that with a fresh control it would not have the same issue after placing the main control again I was able to verify that the unit is still having the same issue with the air code and the rotor locking up. I then went through and checked continuity and ohmed out each individual wire within main harness from ACU to motor and found an occasional short occurring. I also found that the clutch/control assembly at bottom of unit is also having a majo
Near Austin, TX 78730
David
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL GU2275XTVY1 Arrived on site to diagnose dishwasher shutting off at random times. Found breakdown in UI cable and also condensation getting behind door panel due to warping plastic. Tightened vent and replaced Ui. Checked amp draw with heating element on and didnt find anything overly high. Retightened junction box connections. All is now working as designed. Call complete.
Near Austin, TX 78723
Matthew
Job Details: 01/29/2021
DISHWASHER IKEA IUD8500BX1 Arrived onsite for standing water in dishwasher. Upon inspection found drain motor where all Impellers had broken off. Drain pump needed replacement. Removed standing water and replaced motor. While replacing motor noticed that the drain hose elbow fitting was in rough shape and when draining the fitting would leak. Also replaced drain hose to prevent future leaks. Tested unit and no current issues. Job complete
Near Cedar Park, TX 78613
Tommy
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite for for unit console not responding. Upon arrival found unit console delayed in response and intermittent reading touch. Ordering new console and returning with control JIC. Spoke with customer on that once new console was installed. WiFi connection was very important. Office to reschedule based on part availability.; O-emld tckt
Near Spicewood, TX 78669
Brandon
Job Details: 01/29/2021
DISHWASHER JENN-AIR JDB8200AWP3 "Arrived on site for customer complaint of unit leaking and racks falling forward, found unit leaning forward quite a bit as well as left side mounting screw not in place. I adjusted leveling legs, added screw to left side mounting bracket, and tested unit in diagnostic cycle. Unit tested good no leaks. Unit was leaking due to unit being so far forward.
Near Andice, TX 78628
Lou
Job Details: 01/29/2021
RANGE AMANA AGR4230BAB3 "Arrived on site to inspect range oven door hinges and warming drawer door damage. Upon further inspection, I found the range oven door hanging down on the left side as the hinge had come out of the receiver without the lock in place. I removed the door and adjusted the hinge and reinstalled the door and tested. Door is in place and operating as designed. I found the warming drawer door panel scratched from the oven door falling on it. I am ordering the panel and office to schedule return service. No gas leaks detected during service.; O-emld tckt"
Near Waco, TX 76705
Jonathan
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL KDTM354DSS5 Arrived on site for a dishwasher that has insulation falling down intermittently when they open the door. Inspected unit and work area. Open the door and found the toe plate and insulation coming out. Found screw not in place. Adjusted the screw and unit is now working as designed. Call complete.
Near Austin, TX 78725
Jacob
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived onsite for ice maker not making ice. Looked at unit. Only saw a small amount made by the ice maker. Customer said they have been buying Bags of ice. Ordered parts. Rescheduled with customer ; ordrng 1 W10884390 (Ice maker) and 1 WPW10420083 (Water valve)
Near Waco, TX 76708
Jonathan
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL KDTE254ESS3 "Arrived on site for a dishwasher that has no power. Inspected unit and work area. Customer advised that the unit had tripped the breaker twice before completely losing all power. Unit had power going to it so I disassembled the front panel and found 117.4 V going to the control. Tested voltage going to the user interface and found no voltage. Tested resistance through the motor and found the motor out of range. Advise the customer that they would need to replace both air pump and motor and main control for repair. I did let the customer know that both of his parts were out of stock and could not dropship which meant it would could take a while to receive the parts.
Near Elgin, TX 78621
Andy
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site for range damaged panel. Inspected unit and found damaged control panel. Removed damaged part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Near Austin, TX 78750
David
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM02 "Arrived on site to diagnose refrigerator warming in FC and freezing items in RC. Found FC temps at 10 or more degrees per customer. Checked temps with thermocouple and never saw drop below 20 in freezer. Checked evap and found ice ball on suction line, and only 1 row of frost on the evap. Unit has a sealed system failure and is not creating a full frost pattern. Checked compressor and found left side warm, but right side cold. Unit seems to have a failed compressor. Completed sealed system checklist. Office to schedule sealed system repair.; ordrng 1 W10836706 (Evaporator) and 1 W11092625 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Drier)"
Near Salado, TX 76571
Tyler
Job Details: 01/29/2021
DRYER MAYTAG MEDB835DW3 Arrived on site for dryer giving AF error code. Upon further inspection I found unit had no clogs internally within airflow cavity of the unit. I then used the test kit and was able to determine there was a clog within the wall of the house when vent hose was removed and reinstalled back onto dryer. I walked outside and located the exhuast and found a clog that was keeping exhuast flap from opening and causing air flow restrictions. Informed customer they need a dryer vent cleaning to complete repair. Call complete
Near Georgetown, TX 78633
James
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID WRV986FDEM00 Arrived on site and installed new control and ui. Tested operation and found unit working properly. Job complete
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
REFRIGERATOR GE PFE28KSKBSS "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC= -5 degrees and the RC= 29 degrees near the bottom of the cabinet and 49 degrees at the top shelf. I removed the bottom pantry drawer and found frost built up on the RC evap cover. Once I was able to get the cover off, I placed the unit in diagnostics and tested the FC evap fan and found it not coming on. I tested voltage at the connector to the fan and found the control sending the correct voltage to the fan (+12VDC). I inspected the fan and found rust coming from the motor windings. I tested defrost and found that the unit would not go into defrost mode. I am ordering the main control, RC evap fan motor, defrost element and defrost harness, along with CNOTE-AUTHORIZATION on all parts ordered. No,water leaks observed during service and office to schedule return service.; ordrng 1 WR51X10132 (Defrost element) and 1 WR23X23626 (Defrost harness) and 1 WR60X26866 (
Near Austin, TX 78737
Richard
Job Details: 01/29/2021
WASHER WHIRLPOOL MVWB765FW2 Arrived onsite for the washer not spinning in the delicates cycle. During testing found that the spin was turned off in the delicate cycle causing the issue. Advised customer on situation.
Near Austin, TX 78759
Wesley
Job Details: 01/29/2021
WASHER WHIRLPOOL WFW85HEFW1 Arrived onsite for off balance symptom while washing rugs. Customer has since been able to run normal loads. Advised customer that unit may be able to wash rugs but there must be a minimum of 2 so the washer can polarize the weight. All else checks good in test cycle.
Near Round Rock, TX 78665
Kayman
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS51EC0AS03 Arrived onsite for wall oven not operation and no power. Upon inspection I found the thermal fuse showing open or faulty. I am unable to determine why the fuse keeps failing. All functions working as designed at this time. I replaced the fuse
Near Pflugerville, TX 78660
Kayman
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite for wall oven doing weird things like time jumping and not responding well to touch. Upon inspection I found the unit not connected to WiFi and a stored error code of F6E4 for control state status error. I explained that the unit needs to be connected to WiFi to prevent these things from happening. I was able to get the unit connected to WiFi and there was a pending update, the unit was updated and seems to be working as designed. I asked the customer to monitor the unit and let us know if the issues return. In the event of a call back please send the main control and console. Job complete."
Near Georgetown, TX 78633
Jonathan
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for refrigerator FC and top RC LED lights not working. Inspected unit and work area. Removed freezer light and jumped circuit. Found failed freezer light. Removed light and installed new. Found all lights working. Spoke with customer on user care guide. Job completed.
Near Cedar Park, TX 78613
Tommy
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived onsite for unit ice maker not making ice. Found unit ice maker operating but not receiving water. Found unit fill line frozen as door heater wire was not operating. Ordering new door. Steamed out unit fill line for temporary function in ice maker. Office to reschedule after authorization and due to part availability.; ordrng 1 LW11026425 (Door), states that autho needed"
Near Manchaca, TX 78652
Kevin
Job Details: 01/29/2021
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and replaced motor and start switch diagnose on previous visit after replacement dryer will still not start without holding the start button down for 10 seconds. Checked incoming power again on L1 and found that wind start button is pressed voltage drops to 40 V before slowly increasing back up to 120 V. Spoke with tech line and an electrician will be needed to correct the issue. Something is wrong with incoming power from the home, job complete"
Near Liberty Hill, TX 78642
Jonathan
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for refrigerator having frost on RC evaporator. Inspected unit and work area. Found drain pan bowled and causing the right side of evaporator to frost up. Performed diagnostics mode and tested RC thermistor and found passed. Tested RC evaporator fan motor and found running. Found failure is due to drain pan being bowed. Will need to add shims to drain pan and thaw out bottom of drain pan. Removed ice buildup from bottom of drain pan and add shims to correct bow. Tested water flow in drain pan and found working. All tested good, no water leaks detected.
Near Austin, TX 78753
Wesley
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived onsite and found unit with no error codes and no oil leak and off balance with tub off to one side. Did notice unit having trouble shifting consistently. Replaced shifter and balanced unit. Calibrated. All checks good.
Near Georgetown, TX 78633
James
Job Details: 01/29/2021
FREEZER FRIGIDAIRE FKFH21F7HWD Arrived on site and tested operation. Found freezer door has ice build up on it at top. Tested seals and found door is sealing well but the gasket was not very tight. Found several loose screws around inner door causing gasket to leak air. Tightened all screws and tested seal again. Door sealing properly and unit tests good. Job complete
Near Belton, TX 76513
Tyler
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for refrigerator needing previously diagnosed parts. Upon arrival I installed recommended parts from wp techline. I then reassembled unit to very full functionality. Unit is working as designed at moment. Unit was unplugged upon arrival so I informed customer it would take 24 hrs for temps to stablize. Office to contact customer in 2 weeks to verify unit hasn’t stopped cooling again.call complete
Near Paige, TX 78659
Paul
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID n/a Arrived onsite for a refrigerator not cooling again in either compartment. I found the evaporator with a good frost pattern but the evaporator fan wasnt running again. I checked voltage at the fan motor and dad no voltage at the coil but it had 11.5VDC on the return which should only show voltage if the fan is running. I also found the resistance on the fan motor about 150 ohms higher than the recommended high reading. The control will need the be replaced and the fan motor will need to be replaced again at the same time. . Ordering CNTRL-ELEC and evaporator motor. Office to RS.; ordrng 1 W10823805 (CNTRL-ELEC) and 1 8201589 (Motor-evap)
Near Austin, TX 78748
Kevin
Job Details: 01/29/2021
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found no saved error codes, ran a calibration cycle an automatic test cycle, and all functions are operating properly.
Near Austin, TX 78748
Richard
Job Details: 01/29/2021
DRYER MAYTAG MEDX655DW1 Arrived onsite for the dryer not turning on. During testing found that the thermal fuse was no good . Replaced fuse and dryer tested good. The reason why the fuse blew was because of restricted air flow. Advised customer to have someone clean out the vent tube in the wall.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to install previously diagnosed parts. Removed vent fan and installed new vent fan. Removed control and installed new control. Ran through diagnostics and dishwasher running as designed. No leaks detected. Job completed.
Near Austin, TX 78703
Jacob
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS325FDAM01 Arrived onsite for unit making a noise. Looked at unit. Found that the filter housing was the issue and that the water filter was stuck inside the housing. House maintenance was with me checking the unit. Said they had parts already on order for them to do the job. No leaks at this time. Job complete.
Near Pflugerville, TX 78660
Kayman
Job Details: 01/29/2021
WASHER AMANA NTW4516FW3 Arrived onsite to install previously diagnosed parts. The cam that was ordered was incorrect. I installed a cam from my van and tested the unit. The unit makes a terrible screeching or rumble noise while in spin. I noticed presence of gearcase oil on the inner walls and the shifter under the unit. I am ordering a Gear case (W11454741) splutch (W10721967) shifter (W10913953) drive motor just Incase (W10890624). For repair. Office to R/S due to part availability. ; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Splutch) and 1 W10913953 (Shifter) and 1 W10890624 (Drive motor)
Near Pflugerville, TX 78660
Kayman
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for wall oven combo with non responsive screen. Upon inspection I found the screen frozen and the unit not connected to WiFi. I assisted the customer in getting connected. She brought to my attention a delay in the microwave fan when using the microwave. I confirmed that there is a abnormal 40 sec delay in the microwave fan when heating. The fan should turn on when it begins to heat. I am ordering the micro control (W11325603) microwave fan (W11344874) returning with the main control just in case. Office to R/S due to part availability. ; ordrng 1 W11325603 (Micro control) and 1 W11344874 (Fan motor)
Near Andice, TX 78628
Jonathan
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site for microwave making abnormal noises. Inspected unit and work area. Found exhaust vent removed. Tested microwave heating cycle and found exhaust fan not coming on. Tested exhaust fan and found making abnormal noise. Inspected fan and found piece of venting material stuck in fan and not allowing fan to run at cooling speed. Removed item and inspected fan for possible damages, fan was intact. Tested heating operation and found fan now running. All tested good."
Near Georgetown, TX 78628
James
Job Details: 01/29/2021
WASHER WHIRLPOOL LSR5233EQ2 Arrived on site and tested operation. Inspected unit for leaks by filling basket with water. No leaks found from tub or hoses. Drained water and found water backing up in the wall drain. Instructed customer that the pipe will need to be cleared by plumber to stop water leak issue as the water is backing up out of the drain pipe and running down onto floor. Unit tests good. Job complete
Near Spicewood, TX 78669
Brandon
Job Details: 01/29/2021
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to replace failed recirculating pump, after replacing, unit tested good.
Near Austin, TX 78729
David
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDT920SADM3 "Arrived on site to follow up on leaking dishwasher. Ran unit and couldnt find leak. Customer showed my videos and water is spraying over the floor plate late in the cycle, likely when spraying the silverware tray. Ordering the manifold tube and spray arm to resolve, and clear door to resolve. Office to schedule when we have parts. DZO! 2 hour window.; ordrng 1 W10837249 (Lower spray arm) and 1 W10861745 (Spray Tube) and 1 Testdoor-dishwasher (Dishwasher test door) and 1 W10667473 (Lower door seal) and 1 2hourwindow (2 hour window, DZO)"
Near Austin, TX 78744
Luis
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site for noise complaint. Found vibration noise from condenser coil,adjusted front legs to prevent vibration."
Near Austin, TX 78744
Leonardo
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH75021HZ0 Arrived on site to test unit for fan making noise. Test unit and found fan making weird noise. Replaced fan for mag but blower making the noise. Found nothing wrong with blower. Advised customer to get builder to remove vent to check in there to see if theres something making noise. Job complete.
Near Austin, TX 78744
Leonardo
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDF330PAHW4 Arrived on site to test unit for unit leaking. Found unit leaking from front of door due to tube fed and manifold not sitting correctly. Ordering new manifold tub feed and spray arm. Office to reschedule. ; ordrng 1 W10671930 (Feed) and 1 W10340681 (Manifold) and 1 WPW10491331 (Spray arm)
Near Del Valle, TX 78617
Matthew
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW4850HW1 "Arrived onsite and upon inspection found broken inlet valve on cold water side. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Near Dripping Springs, TX 78620
Robert
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 Arrived on job for complaints of doors not closing properly. Adjusted door to close properly. Quoted customer $179.99 plus tax.
Near Spicewood, TX 78669
Brandon
Job Details: 01/29/2021
WASHER MAYTAG MVW7232HC0 "Arrived on site for customer complaint of unit giving out of balance error code, found basket not spinning true during high speed spin test with no clothes. Ordering gearcase and basket. ; ordrng 1 W11178227 (Basket) and 1 W11185701 (Gearcase) and 1 W10905025 (Slider) and 1 Cnote (Office to reschedule)"
Near Round Rock, TX 78681
Kayman
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite for refrigerator still not cooling properly. I tested resistance readings on all harnesses and thermistors and they also tested good. I called techline and it was determined that because the unit is in a non insulated garage the sensors are detecting the ambient temperature in the room and not engaging the compressor. Tech line referred me to page 7 of the user care guide. They also gave me SR#7729866860 for reference. Job compete.
Near Austin, TX 78717
Justin
Job Details: 01/29/2021
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site for burner having a flame disappear when on simmer. Found valve came loose and had to realign the valve to make proper connection so the burner would be aligned for proper gas flow. Unit now working as designed. Call complete.
Near San Marcos, TX 78666
Leonardo
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to test unit for oven not working. Test unit and found bad black wire at terminal block and found bad control board. Ordering new harness and new control board office to reschedule. ; ordrng 1 W11416047 (Main harness) and 1 W11314391 (Control board)
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
REFRIGERATOR FRIGIDAIRE FPRH19D7LF1 "Arrived on site to inspect refrigerator door hinge broken. Upon further inspection, I found the refrigerator door hinge broken on the door panel (built in). The plastic where the hinge cam rests was broken and missing causing the door to badly sag. I contacted Frigidaire techline to verify the part needed Customer wanted to purchase a door handle as well to match their freezer, but the models are different and the door handles dont match up on alignment.
Near Austin, TX 78731
Kevin
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged, after replacing control panel range is now correct, job complete"
Near Austin, TX 78731
Kevin
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and found control panel is damaged, after replacing control panel range is now correct, job complete"
Near Austin, TX 78737
Leonardo
Job Details: 01/29/2021
COOKTOP WHIRLPOOL WCG55US6HS Arrived on site to test unit for gas leak. Test unit and found no gas leak. Test unit with gas sniffer and bubble solution and no leaks found. Found unit not converted to propane making unit smell like gas leak. Advised builder to get unit converted job complete.
Near Hutto, TX 78634
Scott
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for unit having cooling temps issues some times unit will coolproperly and then run warm . Customer has been unplugging unit and seems to fix it temporarily.. Ran temp checks , fresh @35/ FZ -3 . No frost build up on either evaps . Tried to see if unit temps were set UI displayed faction mode on. Tried again vac , third try was back to normal.Job complete No water leaks detected at time of service."
Near Austin, TX 78725
Jacob
Job Details: 01/29/2021
MICROWAVE AMANA AMV2307PFS2 Arrived onsite to replace control. Before changing out. Noticed that the bulb was an LED. Called tech line. Said that if the customer has an LED bulb in the unit and the correct incandescent bulb. The LED bulb will damage the control. Took pic of LED bulb. Got sr#7729874678. No issues at this time. Job complete