We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA1
Near Austin, TX 78703
Ryan B
Job Details: 03/12/2024
"Arrived on site to inspect unit for loud grinding noise coming from unit. Upon closer inspection found some obstruction at drain. Removed obstruction and replaced drain, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HS1
Near Leander, TX 78641
Maurice R
Job Details: 03/12/2024
Arrived onsite for cooktop glass damaged. On inspection something spilled on the cook top and it etched into glass. Installed a new cooktop glass and the unit is operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/12/2024
Arrived onsite for cooktop burner not igniting. On inspection the front right burner would only spark once in awhile. I pulled the unit apart and found that the igniter wire was not plugged all the way in. I fixed that issue and it is operating as designed. It ignites every time now. No gas leaks detected during service.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Austin, TX 78731
Wesley
Job Details: 03/12/2024
Arrived onsite and found part not included in track kit that is needed. Ordering the track nut to repair. ; ordrng 3 W11545286 (Track nut)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Hutto, TX 78634
Kimo
Job Details: 03/12/2024
Arrived onsite for a DW that is not heating. Upon arrival I visually inspected the unit and found that the heater had a burnt spot on it. I replaced it a tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Seguin, TX 78155
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for not dispensing ice. Upon inspection found ice container stripped. Will need to order container and motor and impeller as precautionary. ordering parts, rescheduled for 03/19.; ordrng 1 W11185686 (Ice Container) and 1 WP63052 (Impeller) and 1 W11671282 (Dispenser Motor)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNJS7
Near Austin, TX 78730
Paul
Job Details: 03/12/2024
Arrived onsite for an ice machine that is loud and sometimes makes a knocking noise. The customer had just turned the machine on before I arrived. I watched the machine make three batches of ice with no issues. The customer had a video of the machine making the noise and it was the pump sucking air. I suspect something had caused the reservoir to not fill properly but I cannot duplicate the issue at this time. I showed the customer what to check for if it happens again to help us diagnose the issue. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB05
Near Austin, TX 78757
Wesley
Job Details: 03/12/2024
Arrived onsite for dented door and gladiator customer care had sent a new door to the home. The new door had a foam fit issue and was unable to install for proper function. Reinstalled the original door and ordering the door assembly again due to need for a proper fit. Advised customer on findings and lead time. ; ordrng 1 W11233211 (Door assembly)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Round Rock, TX 78665
Kimo
Job Details: 03/12/2024
"Arrived onsite for a dryer that is making noise. When in use upon arrival I ran the unit with a wet blanket in it. And the unit operating as designed. The only noise here was the blanket tumbling in the drum which is normal, I advised the customer of this. Upon is opening as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Elgin, TX 78621
Joe Z
Job Details: 03/12/2024
Arrived on site for man making noise. Upon arrival. Test unit and fan indeed is the noise issue. Removed unit from above the range cabinet. Inspected and found blower wheel is warped. Need to replace blower motor. Replaced motor and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Lakeway, TX 78734
Paul
Job Details: 03/12/2024
Arrived onsite for a washer that hits the sides during spin and makes a clicking sound like something came loose. I went over piling the clothes with the customer in the machine. The customer says it makes a metal tapping sound when it spins. I found a couple of collar stays had gotten down in the tub and between the tub and basket. I removed the basket and all of the collar stays. I reassembled the machine and tested it. I found all components in good working condition and the machine works as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78751
Scott
Job Details: 03/12/2024
Arrived on site for range not reaching temps . During bake cycle . Ran temp checks . Found and recalibrated 10 degrees hotter . Reran temp checke and avg is 351-352. No gas leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Mustang Ridge, TX 78610
Ryan B
Job Details: 03/12/2024
"Are on site to inspect unit for top rack being broken. Upon closer inspection found wheel broken off adjuster. Replaced left adjuster, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near New Braunfels, TX 78132
Andrey
Job Details: 03/12/2024
"Arrived on site to test unit for grinding noise, tested unit found failed gear case, cam interlock teeth all broken off, will need to replace gear case, cam, belt and actuator, replaced parts and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near San Marcos, TX 78666
Andrey
Job Details: 03/12/2024
"Arrived on site to test unit for not spinning out, customer stated it runs all the way through on normal but does not complete cycle on any other cycle, tested unit found water filling into tub not at the desired rate, replaced valve and capacitor from job 406856 as precautionary,ran full diagnostics and calibrated unit, unit is now running as designed, customer will monitor and if issues persists will call us back, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5KVEXVB04
Near Nolanville, TX 76559
Tyler
Job Details: 03/12/2024
Arrived on site for refrigerator not dispensing water properly(per customer on arrival). Upon arrival confirmed dispenser failure. Found mounting bracket broken that holds switch in place but switch and dispenser still working as designed. Rescheduled customer for 03/18/24 to complete repairs. Ordering WP2180226 bracket. ; ordrng 1 WP2180226 (Bracket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Georgetown, TX 78633
David Z
Job Details: 03/12/2024
Arrived on site to follow up on refrigerator that was not dispensing water. Replaced filter housing and retested. Verified all working as designed. Repair completed.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78702
Ryan B
Job Details: 03/12/2024
"Arrived on site to inspect unit for front right burner not igniting. Upon closer inspection found burner head was not structurally sound and bowed near spark igniter. Replaced burner head and tested unit, unit is igniting within recommended 15 clicks. Job complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78628
Lou
Job Details: 03/12/2024
"Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer advised that the interior light doesnt come on and they heard a beep noise and the unit shut down. Upon my arrival, the unit was on and making ice, but I found a small gap in the door gasket on the left side (photo). I removed the door and adjusted the hinges and reassembled and the door was still gapped and the door magnet was not making contact with the control. I found the door inner liner was badly warped. Also found the door hinge mounting screw cover was broken. I am ordering the door, both hinges and CNOTE-PARTS RESEARCH-COVER (SR) and DNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of the door. I taped a magnet to the control as a temporary fix until I can return with the new door. No water leaks observed during service. ; ordrng 1 W11346787 (Door) and 1 W11176752 (Top hinge) and 1 W11176753 (Lower hinge) and 1 RESEARCH (RESEARCH HINGE SCREW COVER) and 1 CNOTE (CNOTE-LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78628
Lou
Job Details: 03/12/2024
"Arrived on site to inspect ice machine not making ice. Upon further inspection, the customer advised that the interior light doesnt come on and they heard a beep noise and the unit shut down. Upon my arrival, the unit was on and making ice, but I found a small gap in the door gasket on the left side (photo). I removed the door and adjusted the hinges and reassembled and the door was still gapped and the door magnet was not making contact with the control. I found the door inner liner was badly warped. Also found the door hinge mounting screw cover was broken. I am ordering the door, both hinges and CNOTE-PARTS RESEARCH-COVER (SR) and DNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to the availability of the door. I taped a magnet to the control as a temporary fix until I can return with the new door. No water leaks observed during service. ; ordrng 1 W11346787 (Door) and 1 W11176752 (Top hinge) and 1 W11176753 (Lower hinge) and 1 RESEARCH (RESEARCH HINGE SCREW COVER) and 1 CNOTE (CNOTE-LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Martindale, TX 78655
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for filling and draining. Tested unit found recirculating pump not engaging and water reaching passed the overflow and not stopping. This indicates unit needs a new recirculating pump to fix issue. Replaced pump and tested, unit is now circulating water over evaporator plate and creating an ice sheet. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/12/2024
Spoke with customer and theyd stated unit was working and someone had already fixed leak. No service preformed call complete
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Manor, TX 78653
Scott
Job Details: 03/12/2024
Arrived on site for dryer not heating . Found gas turned off . Also instructed on cleaning lint catcher after use . Everything checked normal with unit . Job completed
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Manor, TX 78653
Scott
Job Details: 03/12/2024
Arrived on site for washer walking during use . Ran diagnostics could hear scraping noise from gearcase during spin. Also found some hole not punched thru tub . Ordering tub and gearcase . No water leaks detected at time of service. Call to set return ; ordrng 1 W11454372 (Gearcase) and 1 W11172199 (Basket)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Belton, TX 76513
Sterling
Job Details: 03/12/2024
"On arrival verified complaint of not spinning and washing properly. Visual inspection of gearcase shows a large amount of lost oil. Recommend gearcase, stator, rotor, clutch, and slider. Ordering gearcase W11393685. Reschedule for 3/18. ; ordrng 1 W11393685 (Gearcase)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 03/12/2024
Arrived on site to test unit for damaged front panel. Replaced panel glass door test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Austin, TX 78721
Ryan B
Job Details: 03/12/2024
Arrived on site to inspect unit for error code f2e0. Upon closer inspection replaced panel control and display control. Unit is operating correctly. Howebr when putting unit back together noticed the new panel ui is brackets are bent causing the display to slant down. Will need to order a new panel control and return. Rescheduled for 3/18/24; ordrng 1 W11029431 (Panel control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Liberty Hill, TX 78642
Maurice R
Job Details: 03/12/2024
Arrived onsite for door with rust. On inspection the rust was on the corner of the dispenser. Installed and moved all the components to the door. The door is operating as designed and water leaks detected during service. The unit damper was making a loud clicking noise odering a new damper. ; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Canyon Lake, TX 78130
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for knocking noise. Tested unit found F6E3 F0E3 error codes in the system indicating an overloaded washer causing the unit to get off balanced. Diagnostic cycle ran properly with all components engaging and no new error codes. Advised customer to keep loads under 50% and to not wash comforters. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL RANGE
Model UMV1170LB00
Near Elgin, TX 78621
Joe Z
Job Details: 03/12/2024
"Arrived on site for unit not powering on, no interior lights, no control panel lights. Unit not responding. Upon arrival, inspected area and microwave is not mounted securely to bottom of cabinet. test polarity and is correct. Gained access to fuse and is good. Am getting correct voltage to filter but no voltage at fuse. Need to replace filter board. Ordering filter board and cavity thermostat. Did not lower unit from cabinet and Left unit mounted to cabinet as when arrived. Office to reschedule ; ordrng 1 W11574181 (Cavity thermostat) and 1 W10422269 (Filter board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Marion, TX 78124
Tim M
Job Details: 03/12/2024
"Arrived on site to test unit for pods not melting. Tested unit found water to unit was shut off. Opened valve and tested, all components are engaging properly and unit is now running as designed. Advised customer to run water at the tap until its hot before starting cycle. No leaks detected, job complete."
We serviced a
WHIRLPOOL OVEN
Model KOCE500ESS23
Near New Braunfels, TX 78132
Andrey
Job Details: 03/12/2024
"Arrived on site to replace previously diagnosed blower and control, replaced parts and tested, preheated to 350 with no issues unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS1
Near Austin, TX 78759
Wesley
Job Details: 03/12/2024
Arrived onsite and corrected polarity and found all issues corrected except the pump is still bad. Replaced the pump and motor. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDE0
Near Austin, TX 78739
Leonardo
Job Details: 03/12/2024
Arrived on site to test unit for unit not starting. Test unit and found switch on wall turned off. Turned switch on test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waco, TX 76708
Jonathan M
Job Details: 03/12/2024
"Arrived on site for a dishwasher that is not drying properly. Inspected unit and work area. The customer advised that the unit runs through each cycle but that the dishes always come out wet and not dry. She stated that the unit has been this way ever since they bought it and have been going through Variety of service people on this unit. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found the unit working in operating as designed with the heater coming on at the end of the cycle. The customer stated that she didnt believe this dishwasher would drive so little due to the fact that she has several other dishwashers at other properties that dry fully. I called Whirlpool Techline and spoke to Leon SR# 7738667295. He advised that based on the fact that the customer is not using rinse aid, the customer has a plastic tub, and the style and design of this unit, this dishwasher will not dry completely. He advised this unit is meant to be an energy, efficient dishwasher, and therefore does not use the heater as long as other dishwashers. He advised that it is no component that we can replace that would enhance the driving ability of the machine and that the unit is working an operating as designed. He advised to make nail repair at this time. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model wrt318fzdw10
Near Killeen, TX 76542
Tyler
Job Details: 03/12/2024
"Arrived on site for refrigerator needing new drier and fitting. Upon arrival reconfirmed issue, installed parts and pulled vac. Found no leaks recharged system with 50g of r600 and watched evap coil frost over half way and evenly. Informed customer with note on the fridge to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Round Rock, TX 78665
Kimo
Job Details: 03/12/2024
Arrived onsite for DW with a door that falls down when opened. Upon arrival I found this to be true. I pulley the unit out to inspect the hinges and found the the spring on the right hand side had slipped off of the hook that holds it in place. I corrected this and reinstalled the unit and tested the door and found the door opening as designed.
We serviced a
KITCHENAID OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Leonardo
Job Details: 03/12/2024
Arrived on site to test unit for console turning on and off. Test unit and while trying to test the console turned on and off. Relaxed console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78724
Wesley
Job Details: 03/12/2024
Arrived onsite and replaced the compressor and installed an access port and dye drier. Pulled vacuum for 20 minutes and held. Checked fresh joints for leaks and verified no blockages. Vacuum held. Charged with 66g of 6600a. Unit is now set up and operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Temple, TX 76504
Sterling
Job Details: 03/12/2024
On arrival verified complaint of unit not heating correctly. Checked ohms of the temp sensor and found it is out of range. Replaced and then ran bake at 350 was avg at 355 and calibrated it down 5 degrees. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Leander, TX 78641
Miguel
Job Details: 03/12/2024
Arrived on site for low water pressure. Customer says new filters are only lasting 3 weeks. Has tried several brands. Found door gasket was broken. Was going to change reservoir but must reschedule it due to not having gasket. Reset for Tuesday. ; ordrng 1 W10830274 (Door gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near New Braunfels, TX 78130
Andrey
Job Details: 03/12/2024
"Arrived on site to test unit for doors not leveled, customer stated that the issue is that the RC door swings out when opening the door, noticed unit is leaning forward, leveled unit and explained to customer that the will be a swing do to the hinge design and not to over load the door shelves, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Hutto, TX 78634
Kimo
Job Details: 03/12/2024
Arrived onsite for a range with a right rear burner with low flame. Upon arrival turn that burner on and found this to be true I tried clean the orifice and found no change. I replaced the orifice W11238042 and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL MICROWAVE
Model wmh32519hz09
Near Maxwell, TX 78656
Leonardo
Job Details: 03/11/2024
Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit blew fuse when closing door. Will order new fuse and interlock switches. Rescheduled for Friday ; ordrng 1 W11551558 (Switch interlocks) and 1 W11551761 (Lower switch interlocks) and 2 W11707984 (Fuse)s
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78628
Lou
Job Details: 03/11/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the belt failure and techlines recommendations, I removed and replaced the belt and calibrated the unit. Tested in diagnostics showing error code F0E9-off balance pause and cleared the code and continued with testing. The unit operated as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fort Cavazos, TX 76544
Tyler
Job Details: 03/11/2024
Arrived on site for dryer needing previously diagnosed door switch. Upon arrival installed part and tested dryer. Found it working as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVW6230HW4
Near Wimberley, TX 78676
Tim M
Job Details: 03/11/2024
"Arrived on site to test unit for not latching. Tested unit, displaying close lid indicating latch failure. Replaced latch and tested, unit is now running as designed, no leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Georgetown, TX 78626
David Z
Job Details: 03/11/2024
Arrived on site to diagnose washer that was not draining. Examined unit and found the drain pump wires broken off at the terminals on the pump. I used some solder seals and new spade terminals to put larger gauge wiring on the damaged area to keep it from breaking again. Tested pump and verified all is working as designed. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS05
Near Highland Haven, TX 78654
Gerry C
Job Details: 03/11/2024
"KRFC704FBS05 Arrived to inspect temperature issues. Upon arrival, the unit was cooling and I found 37 in the RC and -8 in the FC. Six hour temperatures recorded by the control system were: RC, max 69, min 32, avg 37. FC, max 59, min -18, avg -2. Pantry, max 69, min 29, avg 33. Ice box, max 62, min -13, avg 13. The ice in was full and everything appeared to operate as expected. This service, both evaporators were completely clear of ice mass and frost. Having prior history with this temperature swing issue on limited other machines, the UI, dispenser UI and HV control should be replaced simultaneously. I contacted the MFG tech assist service and conferred. Tech Johnathan, file #7738649866. The tech agreed and the parts will be ordered and installed. No leaks observed during service. ; ordrng 1 W11574767 (UI) and 1 W11664342 (Control) and 1 W11574766 (Triton UI)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Manor, TX 78653
Scott
Job Details: 03/11/2024
Arrived on site for washer not finishing cycle . Unit will fill and agitate. But will not rinse . Customer usually uses hot or warn water . Found cold water supply valve turned off . Turned water on and ran diagnostics test all checked normal. No water leaks detected at time of service. Job completed
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Georgetown, TX 78633
Lou
Job Details: 03/11/2024
"Arrived on site to inspect washer door not unlocking. Upon further inspection, the customer advised that they unplugged the unit and plugged it back in and the door unlocked. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed except I found the softener cup full of water. The customer advised that they dont use fabric softener and there was a blue colored liquid in the cup which could possibly be detergent. I placed the unit back into diagnostics and manually tested the valves and this time the bleach cup remained full of water. I am ordering the valves and dispenser assembly and LSO and scheduled return service for 03/12/24 (KC). No water leaks observed during service. ; ordrng 1 W11688994 (Hot valve) and 1 W11688995 (Cold valve) and 1 W11524103 (Dispenser)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Manor, TX 78653
Wesley
Job Details: 03/11/2024
Arrived onsite and found unit operating with noises customer concerned about noises. Identified some of the noises as defrost popping and hissing. Advised this will happen as many as 2 times per day. Advised other noises described will be normal expected compressor cycle noises. Advised customer to record any concerning noises and establish data patterns. Unit is now operating as designed.
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Leander, TX 78641
Miguel
Job Details: 03/11/2024
Arrived on site for oven tripping the breaker. Found breaker off. Reset and attempted to pull oven from wall but was not successful. Found power wire goes into wall above and microwave is above. Refer to builder or contractor to have wiring enough to remove and further diagnose . Ran test as there was no errors found. All components individually activated and did not trip any breaker. Preheat oven and it reaches temperature. Customer said it had not done that for them after reset. Suspect issue with breaker. Customer will contact builder for make unit accessible and check breaker and then will call back if needed
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Cedar Creek, TX 78612
Wesley
Job Details: 03/11/2024
Arrived onsite for report of leaking out of the unit the load following a cleaning cycle. Unable to replicate symtpom. All base functions operating with design specifications. Advised customer on the strong possibility of a sudsing leak out of the return air hose.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Leander, TX 78641
Miguel
Job Details: 03/11/2024
"Arrived on site for dishwasher leaking. Shows fae2, f8e4. Unable to duplicate leaks. Removed door. Replaced vent motor as per error. Replaced door gasket as it look to have leaks from right side. Verified operation. No leaks. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Leander, TX 78641
Maurice R
Job Details: 03/11/2024
Arrived onsite for washer not cleaning clothes. On inspection I saw the load of clothes that was going into the washer. I explained that you can not put that many in the washer. Customer was filling the washer to the top of the unit before they started the unit up. I showed customer how high the clothes should be in the tub. The customer is going to try the suggestion I give to her. The unit is operating correctly and no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Georgetown, TX 78628
Maurice R
Job Details: 03/11/2024
Arrived onsite for refrigerator not cooling correctly. On inspection found the fc evap cover with 1/2 inch frost on it. Had customer sign the defrost waiver. Informed the customer to defrost for 36 to 48 hours then you can plug it back and it will work for a few months before the frost builds backup. Ordering a evap harness and fan motor. No water leaks detected during service.; ordrng 1 W11559968 (Evap motor) and 1 W11650662 (Fan harness)
We serviced a
JENN-AIR OVEN
Model JJW3430LM00
Near Austin, TX 78703
Matthew
Job Details: 03/11/2024
Arrived on site to replace door glass. Replaced and unit is functioning properly. Job complete.
We serviced a
JENN-AIR OVEN
Model JMW2430LL02
Near Leander, TX 78641
Miguel
Job Details: 03/11/2024
"Arrived on site for microwave combo oven getting stuck in shut down mode. Will loop the sound for turning off non stop. Unit heats and functions fine other times. Found door was not properly connected at bottom. Removed door panel. Properly installed microwave door panel. Found error for f2e0. Removed from wall. Removed panel. Checked and verified all connection. Found touch panel has sticking key pad. Part on bc,order. Office will,call to schedule. ; ordrng 1 W11598173 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDB01
Near Austin, TX 78744
Ryan B
Job Details: 03/11/2024
"Arrived on site to replace freezer door diagnosed on previous trip. Replaced damaged door, and added name plate. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near McGregor, TX 76657
Jonathan M
Job Details: 03/11/2024
"Arrived on site for a range that has a gas odor. Inspected unit and work area. The customer advised that the unit has given off a gas odor 3 times since they originally moved in in October and that it has not been consistent but that they had Atmos come out and tell them that it was an issue within the oven. The customer stated that it only happens when they use the bake cycle on this unit and it does not always smell like gas. They advise that theyve been using this thing repeatedly even with the three separate instances, and if they have not experienced any fireballs, or any kind of abnormal use within the machine. Are used a carbon meter to test carbon detection and did not register any measurement of CO2 inside the unit, in front of the unit, or in the back of the unit. I tested the unit several times and multiple spots and still cannot get any detection of CO2 Monoxide. I called Whirlpool Techline and spoke to Nate SR# 7738653681. He had me do a few checks, but did advise that if the unit was leaking, the customer wouldve experienced a fireball or some sort of explosion, especially since the customer has been using the product repeatedly after having those gas smells. He advised that the most likely occurrence would be the burned up gas since it is a gas oven. He advised that since no CO2 levels were recorded on the front, back, or inside of the oven, the issue would have to be that or some thing on the gas provider side. Advise. The unit is working an operating as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Kyle, TX 78640
Leonardo
Job Details: 03/11/2024
Arrived on site to test unit for unit running for 3 hours on normal. Showed customer how long the unit rinds with out heat dry and no long it takes when normal and heat dry are on. Unit working as designed job complete
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Pflugerville, TX 78660
Kimo
Job Details: 03/11/2024
Arrived onsite for a wall oven that has no power. Upon arrival I Checked that the breaker was not tripping and it was not. I removed the unit from the wall and gained access to the fuse and tested it and found that it showed open. I replaced it and tested the unit and found the unit operating as designed i the put the unit back in the wall
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78757
Paul
Job Details: 03/11/2024
Arrived onsite for a washer that will not spin out. The customer stated it didnt spin out or drain correctly on the last cycle they ran and they had to power the machine back up then it did drain. I found no stored error codes. I started a regular cycle and found the basket not spinning and the motor just humming. I found the cam had come apart because the nut had backed off. I replaced the cam due to damage and the belt. I tested the machine and found it working as designed. Call complete.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Jonesboro, TX 76538
Jonathan M
Job Details: 03/11/2024
"Arrived on site for a washing machine that has a broken latch. Inspected unit and work area. The customer advised of the unit will not lock the lid and keeps making a clicking sound. He showed me by trying to start a drain and spin cycle and found the lid light flashing, and attempting to lock but not able to lock. I went ahead and replaced the latch assembly and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS22
Near Georgetown, TX 78633
Lou
Job Details: 03/11/2024
"Arrived on site to inspect wall oven microwave combo unit with the time not keeping. I placed the unit in diagnostics showing no error codes. I checked the WiFi connection and found the unit needed to be connected. I assisted the customer in downloading the Whirlpool app on their phone and assisted in connecting the unit to WiFi. Once connected, we tested the unit vis the app and the unit is operating as designed. No repairs needed at this time, job completed."
We serviced a
WHIRLPOOL DRYER
Model WTW5015LW0
Near Austin, TX 78704
Ryan B
Job Details: 03/11/2024
"Arrived on site to replace latch diagnosed on previous trip. Replaced latch, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Austin, TX 78754
Scott
Job Details: 03/11/2024
"Arrived on site , installed one set of leveling feet . Adjusted feet . Ran diagnostics test . All checked normal. No new error codes . Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Miguel
Job Details: 03/11/2024
"Arrived on site with new control panel and main control. Removed from wall. Replaced both controls. Verified operation. Bake pulls 13 amps, and broil pull 16 amps. Call complete. Advised customer to hook up to wifi for important updates. Referred to wifi team"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78752
Scott
Job Details: 03/11/2024
"Arrived on site for washer not cleaning . Ran diagnostics for motor error code . Wash motor not running . Replaced sump and motor . Reran diagnostics,all checked normal . No water leaks detected at time of service. Job completed"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Austin, TX 78725
Wesley
Job Details: 03/11/2024
"Arrived onsite for torn seal. Replaced seals, and tested. All checks good. Advised customer on likely cause of failure. Unit is now operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 03/11/2024
Arrived on site to test unit for top rack rusting. Found rust on top rack. Relaxed rack test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Austin, TX 78745
Leonardo
Job Details: 03/11/2024
"Arrived on site to test unit for unit not getting water. Test unit and found fill valve disconnected, secured valve test unit and unit test good job complete"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Jonestown, TX 78645
Miguel
Job Details: 03/11/2024
Arrived on site for washer doesnt finish load. Says it took 4 hours for a delicate wash. Found f8e1. Confirmed cold water was not coming into the machine. Replaced water valve. Found cold water is not turning on at house valve. Customer said she only has cold water outside. Switched water lines and advised to use only two cold setting. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Wimberley, TX 78676
Tim M
Job Details: 03/11/2024
"Arrived on site to test unit for not making ice. Tested unit found E5 error code ice maker thermistor is bad. Replaced ice maker and tested, unit is filling with water and harvesting properly. If issue persists will need a UI and main control. At this time unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78717
Paul
Job Details: 03/11/2024
Arrived onsite for a dishwasher thats not draining. I pulled the dishwasher. I found a restriction in the extension hose going to the disposal. I removed the hose and used the customers outside water hose and cleared the extension hose. I reconnected everything and tested the dishwasher. It drains properly now and works as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Mountain City, TX 78610
Leonardo
Job Details: 03/11/2024
Arrived on site to test unit for unit giving f8E4. Found water in float pan. Removed water test unit and unit test good T this time job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW
Near Fort Cavazos, TX 76544
Tyler
Job Details: 03/11/2024
Arrived on site for dishwasher to draining water. Upon arrival confirmed issue and found drain motor intermittently failing and windings opening up. Found drain pump sent for repairs broken and rescheduled customer for 03/15/24 to complete repairs. Ordering W11611440 drain pump. ; ordrng 1 W11611440 (Drain pump)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hutto, TX 78634
Kimo
Job Details: 03/11/2024
Arrived onsite for a washer that is overflowing/ continues to fill though the unit is turn off. Upon arrival I I ran a cycle and found that when I turned the unit off and it continued to fill. I turned the water off at the taps and replaced the valve and tested the unit and found that the unit is now operating as designed no leaks
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Cedar Creek, TX 78612
Wesley
Job Details: 03/11/2024
Arrived onsite and found unit operating with concerns about airflow in interior wall long vent. Verified unit is now operating with proper airflow. Advised customer to have the unit duct regularly cleaned.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Austin, TX 78757
Paul
Job Details: 03/11/2024
Arrived onsite for a washer leaking water on the front left corner. I found the fabric softener valve letting to much water in and overflowing the dispenser causing the leak. The customer already had the upgraded tub ring. I replaced the valve and tested the washer. There were no more water leaks present at the time of service. The machine is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near McGregor, TX 76657
Jonathan M
Job Details: 03/11/2024
Ive done so for a refrigerator that has a drawer that is not closing properly. Inspected unit and work area. I did confirm the customers complain and found that the left and deli drawer was sitting crooked. I adjusted the drawer and test at the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near New Braunfels, TX 78130
Andrey
Job Details: 03/11/2024
"Arrived on site to test unit for no ice production, tested unit found ice maker filling and cycling but not producing ice in auto, replaced ice maker and tested , unit is now running as designed, Jon completed"
We serviced a
JENN-AIR OVEN
Model JJW6024HL0
Near Austin, TX 78731
Paul
Job Details: 03/11/2024
Arrived onsite for a steam oven that is giving a container empty error and will not steam. I checked for stored error codes and found none. I activated the pumps and heat for the steam and all worked as designed. I ran a steam cycle and found the unit working as designed. The unit is not connected to WiFi. I helped the customer get it connected to their phone app and connected it to WiFi to allow the oven to update. I called Whirlpool Techline and spoke with Jonathan SR# 7738650077. Jonathan confirmed that the unit did need to be connected to WiFi to update the ACU for a bug that needed fixed. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Temple, TX 76501
Tyler
Job Details: 03/11/2024
Arrived on site for freezer not cooling. Upon arrival confirmed failure. Found 120 to compressor but compressor shutting down after 10 seconds. Replaced started device Wpw1019742(from truck stock) and found compressor run stable then atched evap coil over evenly. Informed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Buda, TX 78610
Ryan B
Job Details: 03/11/2024
"Arrived on site to replace ui and control diagnosed on previous trip. Replaced ice maker controls, main control and ui, tested unit, unit did not fill with water. Activated fill tube heater to thaw out fill tube. Tested unit, unit is running as intended. Fridge ice maker is filling with water and has no error codes. No leaks present at this time. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FSS00
Near The Hills, TX 78738
Joe Z
Job Details: 03/11/2024
"Arrived on site for leaking water from front of freezer and icemaker not operating. Upon arrival, inspected unit found evaporator drain pan is clogged and base of unit is iced over. Removed evaporator cover. Melted all ice with steamer. Cleared drain and test drain with cup of water. Water now drains correctly. Test icemaker and is not responding to harvest or fill. Contacted SW for assistance. After testing optics,found optics have failed due to blinking lights test. Parts are being researched. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Leander, TX 78645
Miguel
Job Details: 03/11/2024
Arrived on site for torn gasket. Found right side refrigerator gasket torn. Also found left gasket beginning too. Replaced door gaskets. Used heat gun to warp into shape. Call complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Troy, TX 76579
Jonathan M
Job Details: 03/11/2024
"Arrived on site for a washing machine that is going off balance and refilling. The customer advised that they have uneven floors in their laundry room and they assumed that that might be the issue. When they moved the washer to a different location, the unit seem to do a lot better with finishing out loads. I did confirm the uneven surfaces and checked the suspension. Found the suspension was good. I ran the unit through an auto test and the unit ran as designed but I found the washer rocking. I went ahead and adjusted the feet on the washer to level out the unit. Tested the unit and the unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHM00
Near Austin, TX 78737
Matthew
Job Details: 03/11/2024
Arrived on site to replace faulty compressor. Replace compressor and dryer and access valve. Pool vacuum and held. Charged perspective and unit is functioning properly customer will monitor over 48 hours. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78737
Matthew
Job Details: 03/11/2024
Arrived on site for unit shaking excessively. Upon arrival inspected unit. Found that basket is moving side to side with too much play . during the spin cycle. The whole basket will wobble. Returning with gearcase and ordering basket and hub assembly. Requesting two hour for rebuild. ; ordrng 1 W10752283 (Wahplate) and 1 W10528947 (Hub) and 1 W10752719 (Basket) and 1 2hr (2hr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Marble Falls, TX 78654
Gerry C
Job Details: 03/11/2024
"WRT138FFDM01 Arrived to replace sealed system components. I evacuated the system and then removed and replaced the compressor, service port and dye drier. After vacuuming to under 350 microns and monitoring for leaks for an additional 15 minutes, I charged with the MFG calculated refrigerant charge. The refrigerator started cooling as designed. No water connections to unit and time of service."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Austin, TX 78751
Matthew
Job Details: 03/11/2024
Arrived on site for damaged cooktop. Replaced cooktop. unit is functioning properly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78703
Matthew
Job Details: 03/11/2024
"Arrived on site for unit shutting off mid cycle and not powering back on. Upon arrival inspected unit found that there was still water in the base of the unit, UI would not respond . Traced voltage up to control, but no voltage to UI. Also found model number was incomplete , Updated m/s, current parts non compatible. Will need to re-order control and console. ; ordrng 1 W11341628 (Control) and 1 W11114747 (Console)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2H
Near Georgetown, TX 78628
Maurice R
Job Details: 03/11/2024
Arrived onsite for dryer not turning. On inspection found the unit would not tumble when started. On further inspection found the belt had broken. I installed a belt from truck stock (661570V) the unit is operating as designed and I heated it up for 5 miles to make sure the belt didnt break again.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Briarcliff, TX 78669
Joe Z
Job Details: 03/11/2024
"Arrived on site to install previously ordered parts approved by Safety Team. Replaced stainless cooktop, all knobs, all bezels, and all caps. Customer had me haul off grates. She ha been sent new grates by manufacturer. Unit is operating as designed. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS00
Near Austin, TX 78703
Matthew
Job Details: 03/11/2024
Arrived on site to unit not making ice.upon arrival inspected unit. Found failed grid cutter. Replaced and tested. Also found low flow through fill valve with filter inserted. Found filter needed replacement. Customer will look to replace. If symptoms persist recommend replacing filter housing. Job complete
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Austin, TX 78721
Ryan B
Job Details: 03/11/2024
"Arrived on site to inspect unit for error code suds. Upon closer inspection error code f0e2, and f0e1 present upon arrival. Upon arrival noticed unit was on a clean cycle, ran diagnostic test to confirm drain working properly. Unable to replicate any issues at this time. Advised customer to make sure to much soap isnt making it into the unit, as well as the type of soap being used is a possible issue. UNIT IS A DOUBLE STACK IN TIGHT CLOSET. Customer also stated issue hasnt been as apparent the last week or so. Tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL03
Near Leander, TX 78645
Miguel
Job Details: 03/11/2024
Arrived on site for refrigerator making noise. Entered dials notice and found refrigerator fan is making noise. Sounds like ice build up. Removed lower drawer and found cheese bags blocking airflow pushing up cover. Confirmed ice building up on right hand side . Confirmed ref defrost is working. Will need new cover and gasket. Advised customer unit will need to be thawed before repair. Reset for wed 20th. ; ordrng 1 W10917313 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78724
Scott
Job Details: 03/11/2024
Arrived on site for off balanced washer . Found left rear spring out of bracket . Replaced all suspension rods . Ran diagnostics and calibration cycles . All checked normal. No water leaks detected at time of service. Job complete