Great professional service
Dana - Austin, TX
Dishwasher fix under warranty
Amit - Austin, TX
Came on time, fixed appliance hassle-free.
Great and quick service!!
Maria - Manor, TX
I was worried the warranty process was going to drag but my washer and dryer were repaired in a timely fashion by a great tech who explained the whole process and gave recommendations to prevent future problems. Great service!!
Thanks so much!
Erin - Del Valle, TX
Efficient and helpful
Florin - Cedar Park, TX
The service technician came in ,did a great job and left . Can’t ask for more then that . Very satisfied.
Gary - Georgetown, TX
Great job. Punctual, polite, efficient.
lenny - Georgetown, TX
Jonathan is awesome.
Carol - Austin, TX
Scott is extremely professional and is an excellent service agent. Thank you!
On time and timely service.
Andrew - Burnet, TX
Stephanie - The Hills, TX
Luis was prompt, professional, and thorough. Outstanding service call.
Stacy - Round Rock, TX
Appliance Repair technicians are so nice and helpful! I love Appliance Repair!
Adrienne - Georgetown, TX
Jonathan - Austin, TX
Clif did a great job! Was quick, efficient and great with my dogs being at the house too!
Chris - Austin, TX
Steven - Austin, TX
excellent service, Andy was ver polite and knew his stuff.
Excellent friendly service
Angela - Burnet, TX
Service man was very friendly. Overall great experience
Duwayne - Georgetown, TX
Lou the tech was great.
Marcia - Austin, TX
I thought my brand new Whirlpool Fridge freezer doors were not closing properly but Robert pointed out the "nudge" that was needed. He was also quite knowledgeable about certain aspects that I wasn't aware of so his advice was much appreciated.
Hung - Austin, TX
Tyler is truly the Subject Matter Expert (SME) to fix the appliance in less than 10 mins. Thanks You Tyler . Keep up the good work
Leonardo is both a stellar service provider and a genuinely wonderful man. We feel deeply blessed to have been on the receiving end of his work and extraordinary knowledge base. Thank you!!
Excellent - will use them again for certain!
Brent - Austin, TX
Very nice and patiently explained problem and solution
Leslie - Kyle, TX
Very nice and patiently explained problem and solution
John - Austin, TX
Appliance Express is Impressive
Kerry - Leander, TX
Prompt. Thorough. Quick, Accurate. Professional. From scheduling, to wearing footings over the shoes before coming in, to having a warm personable demeanor, the entire experience was unlike any other I've had with appliance repair.
Karen - Georgetown, TX
Although Tommy was professional, there were mistakes made that made getting my oven fixed take two months. After the initial visit, I was told there were three parts needed to fix my oven. Then one of those was backordered for over a month. Once that part finally came in, a new appointment was set-up, another morning I had to take off work. And then during that appointment, the part that was brought (the element) was the wrong one - so we had to wait until a new one came from Dallas and reschedule the appointment. The next week's appointment was met and the right parts were brought, but then he discovered that the control panel, which we had waited over a month for, was not needed because mine was fine and he had not tested it correctly in the first place. I was not charged for the part, but my oven did not work for all that time. Not really a win. I appreciated that the appointments were made with my schedule and I was notified before each one, but the inefficiencies seemed to be with the parts and identifying what needed to be repaired.
Benjamin - Austin, TX
Wesley with Appliance Express visited our home today to fix our almost brand new Whirlpool washing machine. He did a fantastic job and new exactly what the problem was. I can't thank him enough for his knowledge and the support team at Appliance Express in helping us get our washing machine back in working order. Thank you!!
Nancy - Waco, TX
Professional. Seemingly competent—ran diagnostics, confirmed problem, came with parts and able to fix the issue immediately.
Very professional. Problem fixed
Ann - Horseshoe Bay, TX
Steve - Austin, TX
Kenneth - Pflugerville, TX
LG Fridge Repair
Batya - Austin, TX
Timely, efficient service!
Barbara - Florence, TX
They came out in two days with the equipment needed. The phone customer service woman was super, she coordinated with me so that the service people were ready when they got here. Good company.
Great service and follow up.
CK - Austin, TX
Casey - Austin, TX
Friendly, helpful and efficient
Ken - Kingsland, TX
still not fixed
John - Horseshoe Bay, TX
Everything was fine with your company. Problem is, the ice maker is still making very thin ice. Obviously this machine is a lemon. I will get a new one from Kitchen aid. Thanks for replacing every single part. John Hoyt
Quick and good job.
Jason - Austin, TX
Pierce - Austin, TX
Gabriel - Austin, TX
Fast professional tech that explained what the repair entailed. I would highly recommend them to any one needing a repair.
Customer - Andice, TX
Jonathon was great.
Very fast and good service
Ronald - New Braunfels, TX
Patricia - Austin, TX
Excellent Technicians and Company
Kat - Austin, TX
Leo and Jacob arrived early, repaired quickly, and were courteous and professional.
Caroline - Leander, TX
Paul was amazing! Very nice and helpful!
Excellent Customer Service!
Cassie - Austin, TX
Leo and his colleague were awesome! They demonstrated excellent team work, working very well together. And they were extremely knowledgeable, efficient and empathetic to our concerns. They immediately knew how to fix the problem and were done is a flash! I would highly recommend Appliance Express to anyone wanting a great experience and if Leo and his colleague are available you will without a doubt be in good hands!
Sharron - Belton, TX
Great guy, super helpful and awesome service
Cathryn - Austin, TX
Great and informative Tech
Robert - Leander, TX
Very knowledgeable and informative. Unfortunately machine still does not work
Stove top Parts Replaced
Donna - Buda, TX
Leo did a fine job of replacing all the stove top parts, including the securing again the metal top to the counter. We are both hoping all will go well with my Amana stove top. Thank you.
Kenneth - Austin, TX
Ken - Georgetown, TX
Lou was very professional, thorough, knowledgeable and effective
Lauren - Lakeway, TX
Andy was very nice, quick, explained everything. Also very clean!
Excellent Warranty Service
Stephen - San Marcos, TX
My appointment with service was confirmed in advance. Robert arrived on time and promptly repaired my refrigerator.
Holly - Austin, TX
Jan - Spicewood, TX
Very good service. Excellent communication.
Wonhwa - Cedar Park, TX
George - Bastrop, TX
The technician arrived in a very timely manner and carefully listened to my description of the problem. Then he performed a very thorough diagnosis of the washer before beginning the repair. In minutes the repair was completed and explained to me. He then performed tests on the washer for proper operation before completing the paperwork and leaving.
Joann - Manor, TX
Mike - Austin, TX
Joseph was very personable and efficient.
Will - Austin, TX
Very prompt and service man was very helpful
On time and outstanding service
John - Georgetown, TX
Thomas arrived on time and correct the issue very fast, and did a very good job of explaining the issue we were experiencing..
Carrie - Driftwood, TX
John - Andice, TX
James was able to pin point our problem and fixed it immediately. We are very satisfied!
Timely service and friendly and knowledgeable technician
Daniel - Bastrop, TX
The technician showed up in the window we were given. He was friendly, knowledgeable, and imparted his wisdom on the stove to us. He replaced the part that was causing the problem. This is our first gas stove so any knowledge was helpful.
Heather - Austin, TX
Appliance Express was so easy to deal with. Scheduling was a breeze and our service technician was soooo nice! Thanks!
Joel - Georgetown, TX
Richard - West Lake Hills, TX
Clif came on time with the necessary part, replaced it quickly and efficiently, was pleasant and friendly. Couldn't ask for more.
TF - Austin, TX
Very impressed! Appointment was promptly scheduled. Andy called to confirm and showed up on time. He was professional, knowledgeable and able to fix my refrigerator in less than 30 min. Highly recommend their service!
Audra - Waco, TX
Awesome service and awesome technicians.
Steve F. - Austin, TX
We have always had a really great experience with Appliance Express. Their technicians are nice, knowledgeable and efficient. Getting service is easy and fast. I will definitely use them with my next major appliance issue.
Very professional and friendly.
Karen - Austin, TX
Scott - Austin, TX
Cook Top Inquiery
Bill - San Marcos, TX
We thought our new Kitchen Aid cook top needed the gas regulated. Appliance Express service rep explained several things about our new cook top and let us know that there wasn't a problem with the gas. He left us feeling very comfortable that our cook top was function properly and we are not much more knowledgeable on how to use our new cook top.
Job well done. Excellent Service.
Joselito - Pflugerville, TX
Diane - Austin, TX
Wow! Not only was the team right on time and extremely courteous, they had already considered what the problem might be and brought the right parts. Sure enough, after running diagnostics they determined it WAS what they expected, and quickly offered me a quote to repair. I accepted and they were done in record time, plus offered me advice on care and warranty of my appliance. I will definitely call again for any and all future appliance repair needs!
Efficient and effective
Josh - Waco, TX
Took care of our problem quickly and accurately
James - Pflugerville, TX
On time, knowledgeable, professional, friendly. Totally a positive experience all around. Would highly recommend them to anyone needing appliance service, and would not consider going to anyone else for our own needs. Thank you!
Ona - Copperas Cove, TX
Good service by a good person
Warren - Leander, TX
Ruth - Austin, TX
Brian - Austin, TX
We used Appliance Express for a repair covered by warranty and the service was excellent.
Steve - Santa Clara, TX
Had two appointments to get my dishwasher fixed. First was to identify where the leak was coming from. The tech actually showed before the two hour window I was given. When does that happen? The tech even offered to look at any other appliances I was having issues with. The second appointment was for the repair. Showed up with the correct part and had it installed quickly. Great service.
Prompt and friendly
Christina - Round Rock, TX
Very efficient and thorough
Charlene - Austin, TX
Jenny - Leander, TX
Thorough and professional.
Joe - Georgetown, TX
Quick yet thorough service. Explained what was checked.
Ebenezer - Pflugerville, TX
The representative came on time.He fixed the appliances perfectly. Good job scott ,you are the best!
Ralph - Copperas Cove, TX
Service provider was in and out in less than 30 minutes
Jorge - Austin, TX
Tyler was precise on his troubleshooting, swift on action. No waste of time in unneeded or unrelated work.
Paul - Blanco, TX
Phyllis - Bastrop, TX
Great service, punctual, friendly, and professional
Dianne - Leander, TX
Cliff called me on his way to my home. He was courteous, professional, knowledgeable and was able to fix my washing machine in a short amount of time.
Very Professional and Knowledgeable
David - Cedar Creek, TX
"Its not what I had expected, but its what I had hoped for".
John - Georgetown, TX
I have found that today's consumer usually does not expect to receive great customer service. That's how I approached my initial contact with Appliance Express after the first company I contacted could not provide me a service arrival window between 8am to 6 pm. Three hours with AE, and they came right in the middle of that window!! Professional and friendly - a great confidence builder. Next time, they will be my first and only call.
Fast and effective
George - Fischer, TX
repair replacement part
Louise - Blanco, TX
Ice Maker repair
Chad - Georgetown, TX
Great service - Thomas Lott did an amazing job troubleshooting the issue , it was resolved very quickly and I would recommend him .
adjust doors and adjustment on handles
Daniel - Cedar Park, TX
great service, very knowledgeable
John - Horseshoe Bay, TX
It was a very good experience
Yes & No
Stephanie - Austin, TX
The machine is working fine on our first load after Robert's departure. I was satisfied with the work, but my husband was not. He found that the vent was not sufficiently resecured and said air was blowing back into the room instead of venting. My husband spent time reconnecting the vent to the machine and the wall, retaping it shut again. We realize we have a very tight space for our machine, but would have appreciated more of an effort to reconnect the flex, since it's difficult to get behind the machine again once it's set in place.
Keith - Austin, TX
Paul has stayed on top of the problems this refrigerator has been having and worked to get them resolved. Thanks Keith
Jun - Austin, TX
Gets job done fast. No additional question asked
Kade - Marion, TX
Highly recommend, one of the few companies to arrive on time and be good at their job.
Tolly - Killeen, TX
Process was precise and problem taken care of
Early and Efficient
Marjorie - Round Rock, TX
Appliance Express took it upon themselves to contact me and let me know that they had an earlier opening than my scheduled appointment. The technician was very professional and did a great job. I greatly appreciated having my dishwasher fixed earlier than expected.
Great service and service provider!!!!!
Michael - Austin, TX
Nothing but good things to say! We loved Robert and his professional, knowledgeable service on our dryer. Thank you!!!
terrific, professional service by tyler
Edward - Austin, TX
Paul - West Lake Hills, TX
Had the replacement part and quickly diagnosed the problem. Paul is very knowledgable and an interesting person to talk with.
Easy warranty work
Christi - Burnet, TX
Appliance Express is always easy to work with. James the technician is great and does excellent work.
Catherine - Burnet, TX
Al is a phenomenal asset to your company!!!
Olivia Ann - Pflugerville, TX
Al was punctual, knowledgeable and tactful- he did not make me feel stupid for the questions I asked.
Pat - Georgetown, TX
He went above and beyond to repair dishwasher same day despite being given wrong part.
Sandi - Austin, TX
Prompt, courteous, and fixed the problem!
David - Leander, TX
The technician really went out of his way to research and fix the problem.
Ankur - Austin, TX
Timely and efficient
Jim - Georgetown, TX
Leigh - Austin, TX
Yusuf - Austin, TX
The service was very professional and my burner issue was fixed
Customer Service Was Great
Cody - New Braunfels, TX
Kristin - Cedar Park, TX
Margaret - Austin, TX
Awesome service. Scott was great.
Amy - Austin, TX
Excellent service, very knowledgeable, very timely
Tina - New Braunfels, TX
Kevin arrived early and was able to fix the problem. Thank you!
Nha - Pflugerville, TX
Billie - Austin, TX
We really appreciate the exceptional service from Lou. We had no doubt he would resolve the issue with our freezer. He has a great personality.
Very polite great service
Melody - Georgetown, TX
James - Austin, TX
Andy Barr with Appliance Express made the service call on our Kitchen Aid refrigerator ice maker after Premier Repair was unable to fix it. Andy went through a thorough diagnostic and determined that the problem was with the heater on the water filler hose. He made the necessary repair and got us back up and running in no time. THANK YOU ANDY!!
Paul - Cedar Park, TX
Friendly, clean, great service, got the job done quickly!
Mary - McGregor, TX
Great service tech
Danny - Temple, TX
Handled quickly and knowledgeable
Awesome handy work
Brittany - New Braunfels, TX
Elizabeth - Austin, TX
It was easy to schedule my appointment online. I received an email with a service time window and then another email with an adjusted service time window. The repairmen called when they were on their way. The guys were friendly and professional; they explained what was wrong with my dryer and how they would repair it. They even suggested I contact my HOA about a vent cleaning. I did so and the HOA took care of it for me.
Mrs - Harker Heights, TX
Very pleased with.the service.
Marilee - Georgetown, TX
On Time and Quickly Repaired
David - Austin, TX
Tyler was excellent--appreciate the help
Roberto - Belton, TX
Eric - Austin, TX
Appliance Express service was personable and thorough. Highly recommended.
Great service, pleasant person with clear explanation & teaching skills on a new oven.
Pam - Austin, TX
Outstanding work, very friendly and knowlegeble
Jose - Austin, TX
This guys are extremely busy all the time scheduling wise, but they are always on time and friendly.
Jan - Leander, TX
Excellent and professional
Alfred - Killeen, TX
Carol - Austin, TX
Kaye - Dripping Springs, TX
George - Killeen, TX
It was a very friendly and informative experience
George - Killeen, TX
It was a very friendly and informative experience.
Mario - Austin, TX
Lou arrived at the house just in time. He looked at the fridge and replaced the defective part. He also tighten the loose screws for the refrigerator handles which I think above and beyond.
Roxana - Leander, TX
The service did not resolve my problem
Ray - Georgetown, TX
I was told the problem could not be fixed. I am not convinced that is correct.
Jan - Leander, TX
Lou was excellent and very professional.
Matt - Cedar Park, TX
Experienced and knowledgeable service.
explained things well
Jacqueline - Round Rock, TX
Easy to talk with and gave us helpful tips on the future care of our ice maker which we really appreciated
Lou is awesome
Chris - Leander, TX
Journeyman - Pflugerville, TX
Richard - Austin, TX
Drew - Round Rock, TX
Great service once again!
Edward - Elgin, TX
Prompt & professional... & very friendly. Explained everything.
Timely & Efficient
Akhokem - Austin, TX
James - Manor, TX
Fast and friendly
finally, I hope
Charles - Burnet, TX
I have been able to use the machine once because my wife is in the hospital. It work fine, no problems yet
Great Service- Knowledgeable Technicians
George - Austin, TX
Brandon is an extremely courteous, professional and knowledgeable technician. He diagnosed the problem quickly and installed the motor/fan. He is an asset to your company. The only concern, since this Whirlpool Wine cooler is 3 years old, I was under the impression that the parts were covered by the 5 year manufactures warranty. I know labor is not included. Unfortunately I have had two less than stellar experiences with the newer Whirlpool/KitchenAid products. It appears their quality has diminished.
Glenn - Georgetown, TX
It took them two trips due to not having the right part with them. Tommy was great and they had the refrigerator freezer fixed in no time. I would recommend them
Randy - Cedar Park, TX
Did great job
Amy - Kyle, TX
Linda - Austin, TX
Very knowledgeable and excellent service
Excellent work by technician
Lauren - Austin, TX
The technician worked fast and got to the root cause of my dishwasher's leakage. He fixed it and now I'm up-and-running again. Very happy with this service.
Provided much useful information in addition to excellent service
Jackie - Leander, TX
Called in advance, arrived on time, solved the problem, and provided invaluable information regarding care of appliance which should prevent future problems..
Rosa - Austin, TX
Great experience, on time, professional and very knowledgeable
Camille - Driftwood, TX
Paul - Georgetown, TX
Isaac - Hutto, TX
Great experience. Paul was so freshly and extremely knowledgeable.
Choate - Buda, TX
Richard - Austin, TX
Brandon arrived early on a Saturday He quickly identified the issues and compleyed the needed corrective action just as quickly.
Hector - Harker Heights, TX
Did a good job
Great service, "Yes"!
Jose - Harker Heights, TX
Very knowledgeable and polite. Excellent representative.
Joe - Austin, TX
Larry - Georgetown, TX
Laura - West Lake Hills, TX
Tyler did a great job explaining what was wrong with my appliances. When one of them still wasn't working after he left, he came back a few days later, let me know it was something that he neglected to do ... fixed it and it was working great. He had a wonderful disposition and he wasn't trying to take advantage of the fact that I had no idea what was wrong!
Anna - Austin, TX
Augustina - West Lake Hills, TX
I wasn’t home when he was here but my My housekeeper and I were both impressed that he came in was quickly able to assess the situation. Communicated clearly Had a replacement part in his truck and quickly changed it out and got my fridge up and going again. I was very grateful.
Lou was amazing!
Chelsea - Cedar Park, TX
Very happy with our fridge service. Lou went above and behind and was incredibly friendly. He even tightened our fridge door after that had come uneven during our move. Will happily call on him again for any issues.
Great service from a great Service Tech.
Sally - Georgetown, TX
Tommy was prompt, letting me know that he was on his way, and he completed the service quickly. He even swept up the dust under my refrigerator!
The service was very good he took the time to give us Suggestions of how to better maintain the washing machine
Fast and easy
Robert was fast, easy and friendly to talk to. He didn't hesitate to answer any other questions I had.
Got the job done.
Andren - Liberty Hill, TX
This was the second time a diff tech had to come to do the repair. It seems the second time was the trick.
Needed condenser for a 2 month old appliance
Maryellen - Austin, TX
Took 2 weeks to get the parts Not a good turn around on appliance and hard on food storage Service was good when it was done
Rick - Hutto, TX
These gentlemen took extra time to educate us in how our dishwasher works. They were awesome!
Nicolette - Dripping Springs, TX
Robert arrived exactly when he was being expected. I was not there but I sent some trusted friends to be there during his repair time. Robert found the problem , which was a piece of glass that had wedged through the filter and had stopped the pumo from draining the water . I was very pleased he could solve the problem so efficiently.
John - Dripping Springs, TX
Robert was fabulous!’n
Dishwasher still doesn't drain.
Alfred - Pflugerville, TX
2d visit from appliance express, dishwasher is still not right. Why can't they order the parts and actually fox the problem?
Lucille - Killeen, TX
Al was very courteous and professional at all times! Took time to explain to me what he was doing.
Michael - Canyon Lake, TX
He did a wonderful job and was timely and polite
Christine - Austin, TX
Teresa - Georgetown, TX
Tech was very knowledgeable and provided great customer service
Great tech's that service
Ronald - Lakeway, TX
We had 3 IKEA appliances that all need minor repairs but were still under warranty and Andy quickly identified the problems and order the parts. We had 2 fixed that day and the 3rd one back to perfect in a week. This is the second time we've used Appliance Express and def would recommend.
Honest and friendly service
Cherrywood Customer - Austin, TX
Other repair companies had refused to look at my range, but Appliance Express was willing to look at the appliance to see if the issue could be addressed. Joseph fixed the issue with ease and offered useful advice on keeping the range in good shape. He was friendly and helpful throughout the experience. I am very grateful for his insight.
Quick and easy
Lyka - Hutto, TX
Came in at expected time and fixed the issue with our dishwasher quickly. Left us number to contact if there’s any new issues.
Dishwasher Needed Repair
Jim - Georgetown, TX
Lou is knowledgeable on the equipment and very adept in his work. He had a quick reference of repair histories of Kitchenaid and said the replacement parts could be covered by Warranty. Good attitude and very friendly.
Karen - Liberty Hill, TX
Jonathon was great. I have all new whirlpool appliances in my kitchen. Jonathon took the time to help me become more familiar with my appliances. Very helpful !
Great service, great guy!
Jaime - Austin, TX
He did a great job explaining what was happening, and fixing the problem.
John - Canyon Lake, TX
WASHER ROPER RTW4516FW1 Arrived on site for washing machine that has an agitator loose. Inspected unit and work area. Found agitator teeth worn and stripped. Replaced agitator and tested unit. Unit is working as designed. Call complete.
WASHER MAYTAG MVWB835DW5 Arrived onsite for the washer making a noise during washing and spinning. Ran diagnostics and found no error codes and all functions worked fine. Put a load of clothes in the washer and ran a cycle and I heard a slight noise from under the washer which sounded like a popping noise when washer is going from agitating to spin. Replaced the slider and spring and calibrated and tested washer again with a load and the noise went away. No leaks detected. Complete
RANGE WHIRLPOOL WFG525S0JZ0 Arrived on site to diagnose a range that is cooking too hot. Adjusted oven calibration and burner flame settings to compensate for offset. All is working properly at this time and no further repairs are needed.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onsite for microwave with hanging light fixture. Upon inspection I found the socket hanging down. I replaced the socket and the unit is working as designed at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 "Arrived on site to install previously diagnosed and ordered part. Due to the ice/water dispensers not working, previous tech ordered the door switch. When I arrived, I found the switch taped closed. When I removed the tape, I found that the left RC door inner liner, where the switch meets the door, is badly warped. I attempted to place a pad on the door where the switch meets the door, but due to the door being so badly warped, the pad would not stay on. Using foil tape, I secured the pad and the unit is operating as designed. No water leaks observed during service.; ordrng 1 W10830274 (gasket-fip) and 1 W11307224 (dor-fip SS-LEFT) and 2 WP2177331 (plastic-sq)s"
RANGE GE ZGU385LSM2SS "Arrived on site to inspect cooktop for not igniting, replaced parts ordered by last tech and tested for functions. Igniting returned and cooktop is functional. Only used one igniter Complete"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to test unit for damaged drawer panel. Found dent on drawer, replaced panel test unit and unit test good job complete."
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to inspect range for bad display, upon inspection found the display working, ordering console to solve a intermittent display issues; ordrng 1 W10869383 (CONSOLE)"
VENTHOOD KITCHENAID KVWB606DSS2 "Arrived to inspect vent hood making unusual noises when turned off or on high.I confirmed the complaint and found the blower and control working properly.It seems as if theres something loose in the long tube that leads from the vent hood to the exhaust.Noise isnt constant, but very noticeable.Unit will need to be inspected by the installation or builder.Blower and control work as designed.Job complete"
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site for customer complaint of control board display not working, I replaced control, unit tested good."
WASHER GE GTWN4250MWS "Arrived on site to inspect washer shutting off after pressing start. Upon further inspection, I placed the unit in diagnostics showing an error code for no fill. I cleared the code and continued with testing. Unit operated as designed. I removed the console and inspected the control and sensor tube and all was good. I found that the water valve inlet tube was not secured properly with the hose clamp. I repositioned it and secured the tube. Placed the unit in diagnostics again showing no error codes and tested. Unit, again, operated as designed. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH32519FB0 Arrived on site to test unit for unit not heating and unit sparking. Test unit and found bad diode cap and magnetron
REFRIGERATOR KITCHENAID KBFO42FTX02 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised that the unit only leaks a little water every few days when the evaporator goes into defrost. I checked the FC evap drip pan and found a large amount of ice built up around the drain tube causing the defrosted water to run the bottom of the FC unit and out the door. Using my steamer, I removed the ice and blasted hot water from my steamer into the drain tube. In doing this, I cleared the drain tube of any further blockage and tested by putting water down the tube and it did not back fill. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KSBS25FKBL00 Arrived on site and tested operation. Found ice build up in ice chute. Found ice door not staying closed properly. Armature and piston have failed. Installed new armature assembly and chute door. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site today with no say refrigerator that is not cooling properly. Tested unit and found refrigerant leak in RC evaporator. Due to contaminated system compressor, evaporator, and filter dryer would need to be replaced to complete repairs.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator asking clicking noises. After running diagnostics I could not get any error codes pertaining to the defrost thermostat or any other hardware in the fridge goofing up. After plugging the fridge and I found that yes he start device was getting 120 V from the main power board but the starter was grounding out and not able to keep the compressor running long so I replace the start device and retested of the unit and it is now working as designed unit will need 24 hrs to get down to stable temps.
OVEN WHIRLPOOL KODE500ESS04 "Arrived on site for customer complaint of oven not maintaining proper temperature in both ovens, I tested both ovens at 350 degrees. Found sensors were not reading temperature properly, I replaced sensors, unit tested good."
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven with a fan that will not turn off. Found main control shorted out. Replaced control and tested unit. Found all is functioning properly at this time.
WASHER MAYTAG MVWB765FW0 Arrived on site for washer noise. Found noise coming from lid latch. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO CONTACT )
OVEN WHIRLPOOL KOCE500ESS01 Arrived on site to test unit for unit not getting hot enough. Test unit and found bad sensor. Replaced sensor test unit and average temp at 354 set at 350 job complete.
WASHER MAYTAG MVWB765FW3 "Arrived on site for washer locked rotor error code. Attempted to check error codes and found UI unresponsive. Will need to replace UI, control, rotor and stator to complete repairs. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11135391 (console)"
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to test unit for not power. Test unit and found melted wire nut at junction box of unit. Replaced wirenut test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL GC3NHAXVY01 "Arrived on site to install board ordered per last tech, installed board and Ui did not change. Ordering UI. Office to reschedule ; ordrng 1 W10173643 (UI )"
MICROWAVE WHIRLPOOL KOCE500ESS09 Arrived on site for oven combo having error code F9-E0. Powered unit of circuit breaker. Inspected junction box and found L1 loose. Corrected wiring and powered unit on. Performed diagnostics mode and tested all operations. Ran in normal mode. Found all tested good.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite to install previously diagnosed parts. I installed the ice dispenser motor and UI control. The unit is working as designed at this time. Job complete.
OVEN GE PB960EJ3ES "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven sensor covered in black oil, incorrectly reading temp, cleaned temp sensor and got correct reading. Correct"
OVEN WHIRLPOOL KODE500ESS04 Customer called back and advised that they still had the same F1E1 code issue. I called Techline and spoke to Kathy SR#7728495948. She advised to replace the User interface if all connections were good between the appliance manager and the control. I called the customer and he advised that he had a stainless steel control panel. Ordering part and office will need to schedule return visit due to out of stock part. ; ordrng 1 W11086141 (console)
WASHER MAYTAG MVWB980BW0 Arrived on site to diagnose a washer that is leaking. Tested all parts and components and found no leaks present in unit. Also advised that since leak is intermittent it could be due to over sudsing. No further repairs needed at this time and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site to diagnose a refrigerator that is not level. Adjusted RC door and foot assembly to level unit as much as possible. No further repairs can be done at this time and no leaks were found at time of service.
WASHER WHIRLPOOL WFW9300VU02 "Arrived on site and inspected washer and found it is filling up on its own. No water leaks from connections at time of service, job complete"
REFRIGERATOR MAYTAG MFI2570FEZ07 Arrived onsite for refrigerator leaking from the top. Upon inspection I found the ice maker fill tube cracked and leaking water at the top. I also found a block of ice formed at the fill tube port in the ice maker. I removed the ice maker and cleared any ice that was causing blockage. I replaced the ice maker fill tube and tested valve functions. All tested good and there were no leaks detected at time of service. Job complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ01 "Arrived on site and installed new water line, regulator, valve and ice maker. Tested operation and found unit working properly. Job complete"
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for customer complaint of front right burner not igniting, found burner cap was not sitting properly, ordering burner cap to be sent to customer. ; ordrng 1 CNOTE (SHIP TO CUSTOMER ) and 1 WPW10183368 (cap-burner)"
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site to repair a ice machine that Hard a cracked fill line. After repairing everything is working as designed and will need 24 hours to fill the entire ice machine with ice. No leaks before during or after repair. Call complete
VENTHOOD WHIRLPOOL WVU17UC0JS0 Arrived on site for vent hood light not working. I inspected the unit and work area. I found the ground not attached in the unit. I secured the ground and tested the unit. It is irking as designed. Job complete.
REFRIGERATOR WHIRLPOOL MFC2062DEM00 Arrived to inspect ice maker over filling and icing up un freezer.Confirmed the complaint and found the ice maker was dripping from underneath causing the issues.Quoted the customer and removed and replaced the ice maker.All water lines were dry at the time of service.Job complete
RANGE MAYTAG MGR6775BDS "Arrived on site for range cooktop clicking. Found unit pulled out and unplugged. Inspected unit and work area. Found burners mounting screws rusted, grease buildup on burners and switch harness (see SD-Picture). Cleaned burners. Powered unit on and tested burners.Found front right burner with clogged orifice. Cleaned orifices and tested burner. Found front left burner spark igniter cracked and not igniting burner. To remove burner, will need all screws and burner mounts, due to being rusted will have to drill out screws to remove top to replace spark igniter. Office to schedule appointment when ETA is available on parts. Will need authorization to complete repair.; ordrng 1 SEENOTE (NEEDS AUTH/SCH APT) and 10 WP400021-1/QTY10 (SCREWS)s and 1 WP74007961 (ORIFICE HOLDER) and 1 WP7527P021-60 (ORIFICE HOLDER) and 1 WP7527P021-60 (ORIFICE HOLDER) and 1 WP7527P023-60 (ORIFICE HOLDER ) and 1 WP7527P028-60 (ORIFICE HOLDER) and 1 WP8523793 (SURFACE IGNITER )"
RANGE WHIRLPOOL WFG550S0HZ1 Arrived to inspect gas range that wont heat an oven light wont turn off.Confirmed the complaint and found the relay in the control was defective. Will need a new control to complete the repair.Needs more work Office to reschedule with customer ; ordrng 1 W11258611 (CONTROL)
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site for light falling out and front burners . Found bulb had broken off in socket ,removed base for socket . Customer will supply own bulb . Found burner caps with some rust spots underneath. Cleaned up and instructed on care of caps . No gas leaks detected at time of service.
DRYER WHIRLPOOL WED7590FW1 "Arrived on site ,replaced belt switch . Tested and unit is performing as designed . No lint build up at time of service . Job complete ."
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for sparking inside microwave . Found cap burned at connection . Also found a lot of moisture inside cabinet . Replaced mag , cap and diode . Tested unit, heating cup of water to WP specs . Advised customer to get with builder and fix end cap on exhaust tube to prevent moisture from forming with cold and hot air . Job complete ."
REFRIGERATOR JENN-AIR JFFCC72EFP00 Arrived on job for complaints of still leaking. Looks like water is coming out of housing. Replaced housing. No additional leaks detected at time of service.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher having burner smell and dispenser intermittently opens. Inspected unit and work area. Found heater clear of objects. Removed toe plate and inspected wire harness. Removed door panel and inspected harness, control and dispenser. Performed diagnostics mode, no error codes. Monitored test operation. Found dispenser opened durning test cycle. Ran test cycle again to test dispenser. Found both times dispenser door was released. Measured amp draw to heating element at 7 amps. No smoke at time of service. All tested good, no water leaks detected."
DRYER WHIRLPOOL WHD560CHW1 "Arrived on site for customer complaint of noise issue, called techline, I ran dryer for over 30 minutes and did not get the unit to duplicate the noise
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for the dishwasher UI display not working properly. During testing found that the display is not showing the numbers correctly. Will need to replace the UI . Ordering parts and office to schedule ; ordrng 1 W11028004 (wire) and 1 W11368911 (UI)
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=51 degrees & RC=59 degrees. Removed the evap cover and found a block of ice around the capillary tube and suction line. Tested the unit and the compressor is coming on. Due to the possible restriction or leak in the system, I am ordering a sealed system repair. Im am ordering the compressor, evaporator, access valve, drier, CNOTE-AUTHORIZATION, CNOTE-2HR JOB. Returning tech will come back with screened parts just in case. I contacted the owner and advised of the issue. No water lines connected to the unit.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 CNOTE (2HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 2 WPW10143759 (dryer)s"
OVEN KITCHENAID KODE500ESS04 Arrived on site to repair wall oven they have flickering lights. After installing all four sets of lights in the main control the unit is now functioning as designed with no flickering at any given point. Call complete
RANGE WHIRLPOOL WFG525S0JS0 Arrived on site for range not heating in bake at all anymore. Tested and inspected unit and found cooktop and broil works but unit not heating in bake. Called tech line and spoke with Adrian (SR# 7728521162) made aware issues and of what was done. Was instructed to Ohm gas valve at DSI board and found good. Tested voltage at DSI board. Was instructed to replace DSI board (AKA oven Spark module) and bake/broil harness. Ordering needed part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (ASAP APPOINTMENT ) and 1 W11161843 (harns-wire)
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite to replace light bulb to microwave portion of the unit. Replaced bulb. Tested unit. Unit test good. No issues at this time. Job complete
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived to inspect dishwasher in newly purchased home (new build) complaint of dishwasher not washing.Confirmed the complaint and found the water supply valve from wall was turned off.Corrected the issue and unit tested as designed to customers satisfaction.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and took photos of rust on both doors. Installed new doors and name badge. Found fresh food door gasket melted together and tore while trying to separate. Unit will need new fresh food gasket to complete repair. ; ordrng 1 WPW10136734 (gasket-FF)
WASHER WHIRLPOOL WTW7300DW0 "Arrived to inspect washer not draining and dinging noises.Confirmed the complaint and found multiple errors lid, overload, long fill, UI communication error and main control fault.I also found the wash plate and hub were both stripped causing the wash plate not to engage and agitate properly.All water lines were dry at the time of service.Job complete"
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site and found stainless trim coming off of glass panel. Customer also stated the right front burner has started making a crackling sound when using it. Found infinite switch failing causing sound. Installed new glass panel and side trim for door. Will return with infinite switch to repair right front burner. ; ordrng 1 WP3149400 (switch-inf)
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite to install previously diagnosed parts. I installed the control and plugged unit in to test. I was not able to hook up water connections due to location of the unit but the console now advances into diagnostics and cycles which it was not doing before . Job complete .
OVEN KITCHENAID KEBS208DSS10 Arrived onsite for a oven to replace the previous diagnosed parts. I replaced the hinges on the lower oven door and the door closes and works as designed. Call complete.
BUILT-IN M/W KITCHENAID KMBD104GSS00 Arrived onsite for the microwave display not working properly. During testing found that when you open the door the display comes on for a second and than turns off. During installation of the monitor switch the switch bracket broke. Ordering other parts just in case door switches dont resolve the issue. Office to schedule ; ordrng 1 W11199796 (harns-wire) and 1 W11201858 (latch-door) and 1 W11201860 (latch-door) and 1 W11210536 (panl-cntrl) and 1 W11331071 (CONTROL)
REFRIGERATOR WHIRLPOOL WRT311FZDW01 Arrived onsite for refrigerator no cool in both sections. Upon inspection I found all fans running but compressor would not kick on. I unplugged the start device and tested the compressor for a burn out. I checked the run to start and run to ground ohm reading and got a incorrect reading of around 10 when it should be around 7 indicating a faulty compressor. Unit will need a SS repair plus capacitor and start device. Requesting SS tech and 2 hour job to complete repair. Ordering start device (WPW10448874) compressor assy (WPW10507886) drier (W10843121) capacitor (WPW10662129) access valve (W10913906) evaporator (W10836706). ; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 WPW10448874 (start-dev) and 1 WPW10507886 (compressor) and 1 WPW10662129 (capacitor)
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site and inspected refrigerator and found gasket on bottom of fresh food door. Reheated gasket and it is now closing properly, job complete"
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on job for complaints of not dispensing ice. Found blockage in ice container. Removed blockage and tes.
DISHWASHER JENN-AIR JDTSS244GS0 "Arrived on site for customer complaint of top rack falling off, found broken tracks, I replaced tracks, unit tested good."
FREEZER WHIRLPOOL WZC3122DW01 Arrived on site to test unit for door issues. Tested unit found door misaligned and door handle broken preventing door to properly seal on the left side causing frost to form. Ordering part #W11192185(hinge assembly) and part#W10852738(door handle). Office to reschedule. ; ordrng 1 W10852738 (handle) and 1 W11192185 (HINGE ASSEMBLY)
MICROWAVE WHIRLPOOL WOCA7EC0HZ02 Arrived on site to test unit for console not working. Test unit and unit giving f6e0. Replaced console test unit and unit test good. Advised customer to have unit connected to WiFi for software update job complete.
WASHER MAYTAG MVWB855DC3 "Arrived on site for washer making noise and tearing clothes . Found gearcase leaking oil . Ordering gearcase and will need clutch,slider ,washplate . Will need AUTHO. No water leaks detected. Call to set return; ordrng 1 AUTHO and 1 W10754448 (clutch) and 1 W10811956 (GEAR CASE )"
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for refrigerator slow ice production. Found ice bin a little over half full of ice. Performed temperature test and found at 6° ice dumped and filled with water on site. Called tech line and spoke with Adrian (SR# 7728515009) made aware of issue and what was found. Was instructed that the colder the FC is the faster it will make ice. Was instructed to turn temperature setting in FC to max. Did as instructed and spoke with customer on this and keeping door closed as much as possible to keep cold air in. No water leaks present at time of service.
OVEN WHIRLPOOL WGE745C0FS01 Arrived on site for a range that would not eat properly in the lower oven and according to prior inspector the oven was 50° under what it shouldve been. Upon arrival the first thing I did was all melt the oven temp probe inside the low oven and at room temperature it combed out at 1.1ohms as it should. Ive been tested the oven out in a bake cycle for 15 minutes. After the 15 minute. The average temp between the highest and lowest recordings I received came out to a total of 353.2°. Instructors customers that they can go ahead and use the oven as they need and that everything is functioning as designed. Call complete
REFRIGERATOR KITCHENAID WRV986FDEM "Arrived onsite for the refrigerator dispenser not dispensing water. During testing found that there is no water dispensing. Could not here the water valve kick on when asking for water but the ice maker is making ice just fine. Also customer stated there was ice build up on the back left hand side of the liner where the ice compartment mounts to the liner. Will need to replace gaskets, also found that the UI is not working properly. ; ordrng 1 W10865826 (valve) and 1 W11401475 (ASSEMBLY POWER CORD) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10635022 (adapter)"
DISHWASHER BOSCH SHXM88Z75N/01 Arrived on site to test unit for door needing to be adjusted. Found spring connected to frame not able to adjust the tension on spring job complete
OVEN KITCHENAID KODE500ESS02 Arrived on site for oven having error code F1-E0. Inspected unit and work area. Performed diagnostics mode and identified error code. Found several keys not responding. Will need to replace UI. Tested most operations and found main control responsive. Found no availability on part. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 1 W10801665 (CONTROL) and 1 W11086141 (UI)
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived on site to install previous diagnosed parts. Removed failed high voltage side( magnetron, capacitor and diode) and installed new. Assembled unit and tested operation. All tested good."
WINE COOLER KITCHENAID KUBR204ESB01 "Arrived on site to test unit for noise. Tested unit found water droplets freezing on top of lower fan shroud causing fan blade to hit. Redirected water away from shroud and blades. Tested unit, unit works good. Job complete."
DRYER WHIRLPOOL MEDB835DW4 "Arrived on site for dryer speaker not working. Performed diagnostics mode and tested speaker. Disassembled console and inspected speaker. Found terminal connection good. Will need to order speaker with UI. ; ordrng 1 SEENOTE (REQ AFTER 12) and 1 W11123146 (SPEAKER) and 1 W11158457 (UI)"
WASHER WHIRLPOOL WTW8040DW4 Arrived on site for washer not operating properly. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
OVEN WHIRLPOOL KODE900HSS Arrived on site to diagnose an oven that is not responding to user input. Found control panel shorted and not booting up. Replaced control panel and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL MFT2574DEE01 Arrived on site to diagnose a refrigerator in the building ice in the freezer. Tested unit and found ice preventing the door from closing. Removed all freezer shelves and compartments and deiced freezer. Tested unit and found all is working properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site and inspected refrigerator and found at this time ice production is good, theres no overflow from icemaker, no ice under or around ice bin. Customer has pictures of ice around bin and ice chips inside flap from icemaker box facade. Spoke with techline and there is no known repair at this time, and no known reason why it would be intermittent. 7728519755"
WASHER GE GTW485ASJ0WS Arrived on site to install previously diagnosed gearcase and agitator for washer leaking. Attempted to remove failed parts but could not do so. Will need to also replace inner basket and outer tub to complete repairs. Also found that outer tub is possible source of leak.
DRYER WHIRLPOOL LDR3822PQ3 "Arrived on site for dryer not heating. I inspected the unit and work area. I found good voltage o the unit. I tested the thermostats, thermal fuse and heating element. All test good. I checked all the connections and found the ground loose. I reattached the ground and I powered the unit on and tested it in timed dry, the unit was heating. I turned the unit off and tested it in various setting, and found the unit operating as designed. Job complete."
OVEN JENN-AIR JJW3430DS03 Arrived onsite for the oven with an error code. Ran diagnostics and found error codes F6E0 UI lost communication and error code for stuck key pad. Will need to replace UI and main control . Ordering parts and office to schedule ; ordrng 1 W11087468 (console)
RANGE KENMORE 790.7138271 Arrived to inspect gas range not heating properly.Confirmed the complaint and found the igniter is defective
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to repair dishwasher that needed new mounting bracket and a new secondary outer faceplate put back on. After putting on parts that need to be installed I retested the door and made sure that the dishwasher is properly mounted everything is not working as designed with no scrapes dings or dents. Call complete
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for sealed system repair. I gained access to the evaporator, and plugged the unit in. I found no frost pattern. I gained access to the compressor and found it already had an access valve on it. I hooked my gauges up to it and found low side pressure at 20inchs when on and 10 psi when the system is equalized. I installed a UV dryer. I pulled a 30 inch vacuum and found the pressure holding. I put a charge of 3.7 oz into the system. I monitored pressures and found low side at 0 psi. As I was putting away my equipment I could hear hissing coming from the dryer. I inspected the dryer and found the lock ring had failed. I dont have another dryer to install into the system. I am ordering a dryer wpw10143759 to complete the repair. The office will reschedule due to it being a sealed system repair. Please schedule first or second stop in the am. The unit is in a garage.; ordrng 2 WPW10143759 (dryer)s"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for ice building up in freezer. I inspected the unit and work area. I found the fresh food section bottom full of ice and the drip pan covered in ice. I cleared the ice out and cleared out the drip pan and drain tube. I poured water down the drain tube to make sure it is clearing properly. Unit is working as designed. No water leaks detected. Job complete.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to install ice door dispenser assembly after testing unit out I found that because of how much air was leaking into the I store it caused an issue internally with the ice bucket itself and the dispenser motor we will need to return it both parts in order to assure that this doesnt happen again until then they cannot properly dispense ice. Office rescheduled due to some parts being psp; ordrng 1 W11202789 (motor) and 1 W11244434 (ice-contnr)
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 Arrived on site for fresh food section freezing on the top shelf. I inspected the unit and work are. I found the diffuser not opening and closing as designed. I am ordering the control UI and the diffuser to complete the repair. The diffuse is showing to be an expart. The office with schedule a return when we have an eta on the parts.; ordrng 1 W11214887 (cntrl-elec) and 1 W11317276 (diffuser)
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to inspect refrigerator freezer door gasket issues. Upon further inspection, I found a gap in the FC gasket on the right side. I found the door did not close all the way and when I attempted to close it, I got some resistance on the right side. I removed the door and drawers and found a large block of ice on the bottom of the FC section and a mound of ice forming at the back right side which was keeping the door from closing. I found the drain hole clogged with ice. Using my steamer, I removed the ice from the bottom of the FC section and the ice from the drain hole, but when removing the ice from the drain hole, the water was backing into the FC section. I pulled the unit out and removed the back cover and inspected the drain tube. When I removed the tube, it was full of water. I found it plugged with debris. Removed the debris and when I placed it back on, I placed a bead of silicone around the drain tube gasket to seal the gap. T
REFRIGERATOR WHIRLPOOL WRS588FIHW00 "Arrived on site and inspected refrigerator and found customer has multiple questions regarding operation of refrigerator. Discussed all options and operations on customer care documentation. No water leaks detected at time of service, job complete"
OVEN JENN-AIR JJW2830IL00 Arrived on site and found time off by 4 minutes. Customer stated it occurs every 2 weeks unit is off by 4-5 minutes. Found old software in ui. Installed new ui with updated software. Unit tests good. Job complete
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for icemaker not working and water dispenser not working. I inspected the unit and work area. I found the ice maker facia covered in ice. I pulled the fascia off and tested the heater wire, I found no continuity in the wire. I tested continuity to the fill tube heater and found no continuity. I tested voltage to the heaters and found proper voltage. I gained access to dual valve and tested for voltage while calling for water, I found no voltage when using the dispenser. I tested voltage from the hv control and found no violate at the board when using the dispenser. I unplugged the unit and power cycled it. I tested the water dispenser again, the dispenser is now working. I spoke with the customer that these units are like computers, every once in a while you have to power cycle it. I am ordering fill tube heater W11087201, fascia assembly W10577411.; ordrng 1 W10577411 (heater) and 1 W11087201 (heater)"
WASHER WHIRLPOOL WFW95HEDC0 Arrived onsite for bellow to unit possibly bing bad. Looked at bellow. Did not find issues with bellow. Job complete
OVEN KITCHENAID KODT100ESS03 "Arrived on site for customer complaint of drawer below oven getting extremely hot and pealing paint. Called techline SR#7728513819, found oven is not sitting on an enclosed cabinet, open in the middle below the oven, also found bottom of oven is not at the minimum 1.5 inch clearance like it should be. customer to contact builder to have unit installed properly."
DRYER WHIRLPOOL WGD4815EW2 "Arrived on site to inspect dryer not heating. Upon further inspection, the customer advised that the unit is taking longer than normal to dry. Using my dryer vent test kit, I tested the airflow in the unit. Placed the tester at the back right vent area and tested the unit on fluff dry with no heat. Unit failed two times. I removed the vent tube from the back of the unit and retested and the unit passed. I recommended that the customer have their dry vents in the wall to the roof inspected/cleaned. Unit is operating as designed. No gas leaks detected during service and no lint observed during service, job completed."
MICROWAVE WHIRLPOOL KEMC307KSS05 Arrived onsite for oven not keeping temp. I put the unit into preheat and took the average of 5 temperatures during the 45 + minutes of observation I found the temps fluctuating as designed with a average temp of only 3.5 degrees off set preheat temp which is within factory standards. Oven is working as designed at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and found freezer bin front Has unattached and will not reconnect, replaced entire bin. No water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace refrigerator drip pan from previous diagnosis. Replaced pan. Tested unit, unit works good. Job complete."
DISHWASHER MAYTAG MDB8959SKB0 "Arrived on site to replace control board from previous diagnosis. Replaced control board. Tested unit, unit still not draining. Removed drain pump and found metal pieces jamming up the motor. Removed metal pieces, impellers were good, reattached drain pump. Tested unit, unit works good. No leaks detected. Job complete."
REFRIGERATOR KITCHENAID KFIS20XVMS11 Arrived on site to install previously diagnosed tube. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER MAYTAG MEDB765FC0 Arrived on site for dryer that was not heating. Inspected unit and work area. Tested voltage at the terminal block and found 83.8 V going from L1 to L2. Found 119.2 V from L1 to neutral but 9.38 V from L2 to neutral. Advised customer that they would need an electrician to fix their plug or outlet. Unit is working as designed. Call complete.
DISHWASHER FRIGIDAIRE FGID2476SF1A Arrived onsite to replace heat pump and board. Replaced parts test element and element working correctly job complete.
RANGE FRIGIDAIRE FGEH3047VFA Arrived onsite for the oven keypad not working properly installed new controller and oven tested good and heated up. Complete
FREEZER FRIGIDAIRE LFFH20F3QWC "Arrived on site for freezer that is running really hot and is not cooling. Inspected unit and work area. Unit is sitting in a garage with no ventilation and no air conditioning. Ambient temperature of the garage was 92°F. Customer advised the issue is with the unit heating and their unit not cooling down to where they think it should be. Plugged the unit in due to customer having the unit unplugged and took amperage on the compressor. Unit was pulling 1.18 A. After 10 minutes, found unit cooling as designed. I called Frigidaire Tech line and spoke to Demarus File # 83827073. He advised that when the unit gets above 100°F, the unit will have the specific issues the customers complaining about and will get worse as temperatures increase. He advised that the unit needs to be inside at least in an air-conditioned area that will keep the ambient temperatures below 90°F for the unit to function properly.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to replace previously ordered parts for refrigerator. Followed service pointer directions and completed repair. All is working properly at this time and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived on site for icemaker not working. I jumped the icemaker and found it harvesting as designed but not filling with water. I gained access to the fill tube and found it frozen solid. I cleared the ice from the fill tube and sealed the fill tube in the back of the unit. I cycled the icemaker and it cycled and filled properly. Unit is working as designed. No water leaks detected.
REFRIGERATOR WHIRLPOOL WRX986SIHZ Arrived onsite for refrigerator not dispensing water or making ice. Upon inspection I found the water valve slightly humming when calling for water. I replaced the valve and it should s louder but still water is barely twinkling through the dispenser. I removed the filter and bypassed. The water is now dispensing as designed. Advised customer will need a new filter to remedy water and ice production. Job complete
REFRIGERATOR BOSCH B36CL80SNS/03 Arrived on job for complaints of not making ice. Ran test for icemaker and at end of cycle it called for water but valve failed. ; ordrng 1 12028324 (VALVE. )
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site and inspected washer and found F1E1 showing on display, cleared error code but diagnostic cycle will not start. Attempted regular cycle and it gave error code immediately. ; ordrng 1 CONTACTBEFORE (RESCHEDULING) and 1 W11031839 (cntrl-elec) and 1 WPW10660305 (cntrl-elec)"
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite for damaged control panel. I replaced the control panel and tested range functions. All tested good unit is working as designed at this time. Job complete.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to diagnose range they had discolor Ed flames. On arrival I tested out the bake broil and cooktop features of the range and cannot reproduce the discoloration issue that the customers had notice prior to my visit. I found that prior to the customers move in they had had some cleaning crews come in and thoroughly deep clean the house the cleaning crew had accidentally left some of the cleaning residue solutions on the cooktop which were causing it to Turn Orange whenever it was being heated up and cook. I instructed the customers on the how to remove any debris or leftover cleaning solutions that mightve been on the range in the event of this happens again in the future and how to properly ensure that no discoloration of flames are occurring if range were to be cleaned again. Unit is functioning 100% as designed there were no gas leaks before during or after visit call complete
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived onsite for the refrigerator freezer with dispenser leaking. Replaced freezer door and all functions tested fine. Complete
REFRIGERATOR JENN-AIR JFC2290REP00 "Arrived on site to inspect refrigerator freezer door damaged. Upon further inspection, I found the FC door with a he lower center section. Also found the mullion not securing in the pivot plate. I adjusted the mullion and tested and its operating as designed. When I went to remove the new FC door from the box, I found that it had a small dent in the upper right corner. I am ordering the FC door and a CNOTE-RETURNING TECH TO INSPECT. office to schedule return service. No water leaks observed during service.; ordrng 1 13094917SQ (dor-fip ss FC) and 1 CNOTE (TECH TO INSPECT)"
ICE MACHINE KITCHENAID KUIC18NNXS0 "Arrived on site and tested operation. Found cutting grid broken. Unit fills, cycles and makes ice properly but the ice slab is hanging up on the failed cutting grid causing failure. Installed new grid. Unit tests good. Job complete"
MICROWAVE BOSCH HMB50152UC/01 Arrived onsite for a microwave that makes a loud noise and starts sparking when started up. I found debris on the door and the microwave door frame at the bottom that caused the issue. I went over keeping the cavity of the unit clean with the customer. I cleaned the cavity and the door. I tested the unit and found it working as designed. I found no RF leakage around the door. Call complete.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to install previously diagnosed magnetron, capacitor, diode and transformer. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time."
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived to inspect French door refrigerator frosting issues in freezer compartment.Confirmed the complaint and found the frosting was occurring on the left side.I used adhesive to seal the freezer compartment on all four sides of the cabinet..All water lines were dry at the time of service.Door closes properly.Job complete
DISHWASHER WHIRLPOOL WDF590SAJM0 "Arrived on site for dishwasher that is turning itself back on after I completed the cycle. Inspected unit and work area. Customer advised that the unit after I complete a cycle will turn the drain pump and the heater back on 30 minutes to an hour after the cycle completes. Placed unit in service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed. I called Techline and spoke to Austin SR# 7728516269. He advised if the unit was turning itself on after the dishwasher had completed a cycle, it would indicate a bad control. He advised to replace the control and unit should work as designed. Replaced control and tested unit in an auto test. Unit ran as designed. Call complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived onsite for a refrigerator that the FC seems to be ok but the RC isnt cold enough. On arrival the customer stated the unit appeared to start working again but stated the ice dispenser constantly is dripping water and the deli control isnt working correctly. I tested the temps and the FC was at 0 degrees and the RC was at 37 degrees. I found the deli UI with 4 of the 5 selections not working and I found the ice box fan dragging causing the ice in the ice bucket to melt. Both need to be replaced to complete service. Ordering parts authorization, WPW10769076 cntrl-elec, & W10846539 fan. I explained to the customer that the UI was showing 0 in stock and explained the availability and shipping issue that have been going on.; ordrng 1 W10846539 (fan) and 1 WPW10769076 (cntrl-elec)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site for a refrigerator not properly making ice. Upon further inspection of the unit I found that the icemaker had a thin layer of ice frozen around the harvest teeth. Customer also stated the freezer door mullion bar had not been closing properly (due running dry on grease) causing ice build up around the ice bucket dispensing area. After running a test harvest on icemaker I regreased the mullion and instructed customer to keep temp readings within freezer and ff compartments for a few days to insure no more hot air can reach up to icemaker unit. After test of ice maker everything is running as designed. Ice maker showed no signs of leaking and filled to proper level. Call complete
MICROWAVE KITCHENAID KOCE500ESS07 "Arrived onsite for a microwave/oven combo unit that had a flame come out around the fan. I found the convection element had grounded out and blew a hole thru the baffle. The element, baffle, and possibly fan will need to be replaced. Ordering W11234761 baffl-conv & W10546519 element. Element is a psp item and I explained to the customer that the office would be in contact with a RS date.; ordrng 1 W10546519 (element) and 1 W11234761 (baffl-conv)"
WASHER WHIRLPOOL WTW8500DC5 "Rubbed on site for washing machine thats not starting a cycle due to a lid lock error. Inspected unit and work area. Placed unit in service diagnostics and found an F5 E2 (lid will not lock or lid lock failure) and F2 E1 (UI stuck key) error codes. Ran unit through a manual test on the lid lock and found lid lock locking but thinking that it wasnt catching the lid replaced in the lock assembly and tested unit. Unit ran as designed had customer test two cycles and unit locked the lid, filled with water, and started agitating. Unit is working as designed. Call complete."
REFRIGERATOR FRIGIDAIRE FFSS2615TS5 Arrived on site for refrigerator that has unlevel doors. Inspected unit and work area. Found freezer door slightly higher than the refrigerator door. Adjusted door height and tested unit. Unit is working as designed. Call complete.
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer thats not heating. Inspected unit and work area. Tested voltage at terminal block and found 224 V going across L1 to L2 and 117V going from L1 to neutral and L2 to neutral. Tested heater, thermal fix, fuse, and thermal cut off. Found thermal fix bad. Replaced thermal fix and tested unit. Unit is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WSF26C3EXY01 Arrived to inspect unit not dispensing. Customer advised her complaint is the ice maker isnt working and water does dispense.Ordering WPW10251076 ice maker.Office to reschedule with customer customer.All water lines were dry at the time of service.Needs more work ; ordrng 1 WPW10251076 (ICE MAKER COMPLETE ASSEMBLY )
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived onsite for a refrigerator to replace the previous diagnosed sealed system parts. I replaced the drain pan heater, compressor, evaporator, & heat exchanger. I installed a low side service tap on the compressor and a dye drier in the system. I vacuumed the system and it held a 30 psi vacuum. I charged the system with 7.75 ozs of R134A. I tested the unit and had a great frost pattern and pressures. The unit is working as designed. There were no water leaks present at the time of service.
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site to inspect dishwasher for loud draining, upon inspection found the drain pump running loudly as well as long drains, replaced sensor and pump, checked for all functions. Complete"
WASHER MAYTAG MHWE251YG00 "Arrived on site for leaking washer . Found bellow was worn and had tears . Replaced bellow and ran diagnostics . All checked normal and no water leaks detected at time of service.
DRYER WHIRLPOOL WED560LHW0
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on job for complaints of buttons not working. Did hard reset of console and test operation. If problem continues recommend replacement of console.
WASHER MAYTAG MVW7232HW0 Arrived on site for a washer that need a new lid lock and bezel. After installing parts everything was thoroughly tested and I was able to get the washer to work as it was designed during the repair process though when I first arrived I noticed that there were some odd burn marks on the back of the machine so as I was inspecting it I found that one of the capacitors on the main motherboard had somehow blown recently due to quite a few power outages at the customers claim that had back to back over the past couple weeks although the main board is still sending power everywhere that it should any time it has power down it discharges out of this capacitor and scorches the back panel just a bit we will need to return with a new main control in order to ensure that this will not occur again and I also instructed the customers to purchase a Surge protector in order to protect the washer from future power outages. ; ordrng 1 W11419171 (MAIN CONTROL)
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for missing door gasket . Replaced door gasket . Ran diagnostics no error codes . No water leaks detected at time of service . Job complete .
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool fridge . Omhed out correctly. Replaced start device . Compressor running but no frost patterned . Ordering up drier ,port ,weight three hrs ( apt high rise ) ,compressor ,lock ring kit ,evap . No water leaks detected at time of service. Call to set return ; ordrng 1 LOCRINGKIT and 1 SERVICEPORT and 1 UVDRIER and 1 W11209866 (compressor) and 1 W11407409 (EVAP ) and 1 WEIGHT3HRS"
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Unit is in 909 at this time, arrived on site and inspected refrigerator and found after running it for 30 minutes there is no frost pattern visible, took picture. Will need a sealed system repair. ; ordrng 1 8201786 (start device,combo) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler) and 1 W11209866 (COMPRESSOR ) and 1 W11407409 (EVAP )"
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site for dead dishwasher . Found Tripped breaker . Ran complete light wash cycle while working on two other appliances . No issues found after resetting gfi breaker . No water leaks detected.
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site and installed new rollers, mounting brackets and drain tube. Tested operation and found unit working properly and all water connections dry at time of service. Job complete"
REFRIGERATOR WHIRLPOOL WRT318FMDM05 "Arrived on site for no cool fridge . Found compressor not kicking on , omhed out correctly .relay would click several times . Start relay needed . No water leaks detected at time of service. Call to set return .; ordrng 1 W11092533 (start-dev)"
MICROWAVE KITCHENAID KOCE500ESS05 Arrived on site to test unit for inverter error code. Tried to get unit out and found unit had been put on stick to level the unit. Will need to pull fridge out of the way and need 2 man on this to test unit and repair the unit. Advised customer will need a 2 hour 2 man job. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 1 2MANJOB (2 MAN JOB )
FREEZER WHIRLPOOL KRFF507HPS00 Arrived onsite to replace parts. Replaced tube and heater to the ice maker. Told customer will take about 24hrs till ice is made. No leaks at this time. Job complete
RANGE KITCHENAID KDRS483VSS03 Arrived on job for complaints of 30 inch oven not heating properly and light not going out when door closed. Found during preheating the convention fan would start and stop constantly. Recommend replacement of appliance manager. And door latch. ; ordrng 1 W10852104 (cntrl-elec) and 1 W11029221 (latch-door)
REFRIGERATOR WHIRLPOOL KFIV29PCMS02 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the lights in the right side of the RC section and the FC light were not working. I quoted the customer $179.99 for service/labor fees and $99.25 for the FC module for a total including tax of $302.28. Customer agreed to the repair and paid in full with CC. I removed and replaced the FC light module and tested. All lights are functioning properly. No water leaks observed during service, job completed."
WASHER MAYTAG MVWB835DC4 "Arrived on site and installed new gear case, slider, valve, hinge and lid. Tested operation and calibrated control. Unit tests good. Job complete"
WASHER WHIRLPOOL MAH5500AWW Arrived onsite for the washer not spinning clothes dry properly. During testing found that that all 4 damper shocks are worn out . Complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site for customer complaint of ice door being stuck in open position, found unit to be working as designed at time of service. Explained to customer it was possible that a bigger chunk of ice got stuck in ice chute and prevented the ice door from closing all the way. Unit tested good."
DISHWASHER GE GDF510PSD2SS "Ge tech line Case#: 04275713. Arrived on site for dishwasher still not heating properly. After speaking with ge tech line, the ge rep instructed me to run diagnostic tests on the main ac harness connection as well as the flood switch. After testing ac harness I found that the thermistor wired into is still repeatable tripping and wont give proper readings. Rep also instructed the flood switch will need to be replaced because one of the multifunctional settings with the thermistor built into that part also has a issue with giving proper water temps. Will need to order both flood switch and main ac harness pump kit. ; ordrng 1 WD21X10519 (switch flood) and 1 WD49X23778 (p1a wash pump/harnes)"
REFRIGERATOR WHIRLPOOL WRT112CZJB00 "Arrived on site for refrigerator not cooling and customer stated door will pop open by its self. Inspected unit and work area. Found unit not defrosting. Performed diagnostics mode and activated heater. Found heater not activating. Went to test voltage and found heater not connected. Corrected connectors and tested defrost cycle. All tested good. Found good seal on RC door. All operations tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived to install previously ordered part.Removed and replaced the ice door.Reassembled and unit tested as designed.No air leaks.All water lines were dry at the time of service.Job complete
RANGE AMANA AGR5330BAS3 "Arrived on site to test unit for oven not igniting. Tested unit found bad ignitor. Replaced ignitor. Tested unit to 350, unit works good. Job complete."
VENTHOOD KITCHENAID KVWB406DSS1 "Arrived on site to install previously diagnosed and ordered parts. Due to the venthood Perimetric panel not seating correctly I am to replace the panel, clips and screws. When I removed the panel, I found that the hinge rivets were missing which was causing the panel to swing open and closed and not close properly. I replaced the panel and clips and installed new rivets to the hinges to hold them in place. Tested the unit and it is operating as designed."
REFRIGERATOR JENN-AIR JF42NXFXDE02 Arrived onsite for unit for lights not working inside refrigerator. Looked at unit. Saw that lights were out. Replaced 3rd and 2nd light on the right side of the cabinet. Lights came on. Tested lights. Lights test good. No issues at this time. Job complete.
RANGE IKEA IGS900DS04 "Arrived on site to test unit for top oven bake not igniting. Tested unit found bad ignitor. Replaced ignitor under ikea 5 year warranty. Documented and verified receipt of purchase. Tested unit, unit works good. Job complete."
WASHER MAYTAG MVW7230HW0 "Arrived on site to diagnose washer that had an F0E4 error and a leak on use. Per notes called tech line and spoke with Sterling SR7728511497. Found water lines for hot and cold installed backwards at the valves. Cold was Im hot and hot in cold. Also found loose connection. Revered hoses. Retested unit and error did not duplicate. I ran several diag cycles and a quick wash and could not verify any kind of a leak. Unit was dry. Advised customer that I did see an overload code, and overload / off balance can cause water to go over the tub ring. At this time all connections are tight and no water leak was duplicated. All is now working as designed. Call complete."
DISHWASHER GE PDT715SYN2FS "Arrived on site to replace damaged door, opened package in front of customer, found new door had a slight ding on the top right center of panel. Ordering new outer door panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD34X25756 (DOOR)"
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of lights not working in freezer or top of refrigerator, found failed control and module, I replaced control and module, unit tested good."
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered part. Due to the console failure, I removed and replaced the console and tested. Unit is operating as designed. Job completed."
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site and installed new ice maker and ui. Tested operation and found ice maker not filling and dispenser not dispensing water. Found flood safe supply line has cut water to unit. Disconnected supply to reset and tested. Unit tests good. Job complete
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site to inspect fridge for frost in freezer, upon inspection found the freezer frosted over, realigned slides and checked for gaps, no gaps found. Complete"
DISHWASHER KITCHENAID KDTE104DSS1 Arrived onsite for unit to replace sump and motor. Replaced sump and motor. Tested unit. No issues at this time. Job complete.
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site for unit not powering up . Got f-9 error code . Found outlet is dropping leg of power . Customer will need electrician to repair outlet . Job complete
REFRIGERATOR FRIGIDAIRE LG