Service History 16 - Appliance Express

We serviced a

KITCHENAID COOKTOP

Model KGCU483VSS00

Near Jonestown, TX 78645

Paul

Job Details: 03/01/2023

Arrived onsite for a cooktop with the center back burner continuing to spark when the front center burner is used. The customer stated the front center burner wasnt lighting and when he lit it with a lighter the rear burner still sparked. We tested the center burners and both worked as designed. I showed the customer how the burner heads could be flipped 180 degrees and showed how this would cause the issue described. The unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Little River-Academy, TX 76554

Tyler

Job Details: 03/01/2023

"Arrived on site for refrigerator needing previous diagnosis Ed sealed system repair. Upon arrival confirmed issue and found partial frost pattern on evap coil. Found temps set/actual at 0/21 fc, 34/48 rc. Found unit had low charge but couldnt pinpoint any leaks with 120psi of nitrogen. Pulled vac and let unit set for 30 minutes and never saw gauges move from -30psi. Recharged system with 56g of refrigerant. Found entire fc evap coil fully ffunctioning oats pver after letting unit run for another 30 minutes. Found temps in fc dropping under 10 and continuing to go lower. Info Ed customer to give u it 24 hrs to stabilize temps and additional 24hrs to fill ice bucket. Call complete"

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LM00

Near Jonestown, TX 78645

Maurice R

Job Details: 03/01/2023

Arrived onsite for MW intermittently would not start. On inspection found that the left side switch for the door would not work unless you pushed the door in. I replaced the switch and tested the unit several times. It turn on every time you used it now. The unit is operating as designed.

We serviced a

JENN-AIR VENTHOOD

Model JXW8536HS1

Near Leander, TX 78641

Maurice R

Job Details: 03/01/2023

"Arrived online for lights would not stay seated, they keep falling out of the vent hood. On inspection the tabs that hold them in were flattened out. I bent the tabs out so they would hold the lights in the vent hood. The unit is operating as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Liberty Hill, TX 78642

Maurice R

Job Details: 03/01/2023

Arrived on site for dishwasher leaking from front door. On inspection found water marks on the inner gasket from water running down the gasket to the floors. Replaced the gasket and tested unit in diagnostics mode. No water was present after diagnostics cycle. Customer going to test it with a load in the dishwasher.

We serviced a

LG DRYER

Model Dlex39008

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/01/2023

Arrived onsite for dryer that in not heating. Upon inspection I found that the heating assembly had come departed from itself. I ordered the new heating assembly. The office will schedule next visit.

We serviced a

MAYTAG WASHER

Model MAH7500AWW

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/01/2023

Arrived on site for to install previously diagnosed parts. Upon arrival I found that the wrong parts was ordered. I ordered the valve. Office to reschedule. ; ordrng 1 WP22003245 (Valve assembly)

We serviced a

SAMSUNG RANGE

Model NE58K9850WS/AA

Near Austin, TX 78701

Matthew

Job Details: 03/01/2023

"Arrived onsite for range giving error code. Upon arrival inspected unit. Ran unit and could get cooktop functioning. Tried bake cycle and unit would error out. Tried clearing code but code surfaces over again, even while idle. CF0 refers to main PCB board errors. Ordering board. Office to reschedule ; O-emld tckt"

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Austin, TX 78704

Scott

Job Details: 03/01/2023

"Arrived on site for microwave door not opening . Switches checked normal. Still heats . Found power control board burned up . Ordering control board .. Call to set return ; ordrng 1 W11486781 (Power supply)"

We serviced a

WHIRLPOOL OVEN

Model JIS1450Ds1

Near Bee Cave, TX 78738

Leonardo

Job Details: 03/01/2023

Arrived on site to test unit for unit beeping. Test unit and had the same error code 3 times of shorted keypad. Will need to replace console ; ordrng 1 W11043339 (Panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Spicewood, TX 78669

Luis

Job Details: 03/01/2023

Arrived on site for no cool. Fans running compressor not powering on ran diagnostics compressor test compressor not powering on diagnosed a defective compressor ordering a new compressor ; ordrng 1 W11592010 (Compressor) and 1 w10843121 (Drier) and 1 W11506635 (Access valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Liberty Hill, TX 78642

Kimo

Job Details: 03/01/2023

Arrived onsite for a refrigerator that has a malfunctioning ice dispenser. Upon inspection I found that the dispenser operating as designed but the ice door is leaking warm air into the ice bid causing the ice to clump. I and ordered the ice door. Office to reschedule. ; ordrng 1 WPW10616134 (DOOR-ICE)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Georgetown, TX 78628

Lou

Job Details: 03/01/2023

"Arrived on site to inspect washer making unusual noises. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. When the unit got to the spin cycle, it began to make a loud screaming noise and I found the agitator is not moving as designed. I removed the agitator and found the hub stripped, gearcase spindle badly rusted and the agitator base teeth beginning to strip. Customer advised the hub has been replaced three times within one year. I contacted techline and spoke to Bruce and advised of the complaint, my findings, and previous repairs. Bruce recommended replacing the gearcase, cam, belt, hub and agitator base and provided SR#7735851730. I advised the customer of this conversation and am ordering the mentioned parts. I ordered a CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 03/07/23 (JA) as last call of the day. No water leaks observed during service.; ordrng 1 W11418231 (Agitator base) and 2 W10772621 (Bolt)s and 1 W10528947 (Hub) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 1 CNOTE (SCHEDULE AS LAST CALL OF THE DAY)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near San Marcos, TX 78666

Andrey

Job Details: 03/01/2023

"Arrived on site to test unit for not cooling properly, tested unit found FC evap frozen oven, put unit into diagnostics and found system pulsating, noticed Deli UI has no power, removed UI and found it completely submerged is water, corrosion on the door harness causing bit to break, unit loosing power occasionally, customer stated that led lights are flickering and sometimes do not turn on, will need to replace all 5 control boards, left deli door, deli harness, FC evaporator motor, will need 3 hours on this repair, office to get authorization and reschedule ; ordrng 1 W10804160 (LED control) and 1 W10815669 (Left pantry door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Austin, TX 78727

Wesley

Job Details: 03/01/2023

Arrived onsite and found hot spot on element preventing proper wash temperature. Ordering element. Unit is otherwise operating as designed. ; ordrng 1 W10518394 (Element)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS00

Near Austin, TX 78744

Kevin

Job Details: 03/01/2023

Arrived on site and found Both left front and right front elements are not cycling when set to a high temperature. Replaced right front infinite switch diagnosed by previous technician and it is now working properly. Will need left front infinite switch and will bring back others to ensure repair on next visit.; ordrng 1 W11129442 (LF Infinite switch) and 1 W10917724 (LR infinite switch) and 1 WP7403P238-60 (RR infinite switch)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Kyle, TX 78640

Kevin

Job Details: 03/01/2023

"arrived on site and inspected washer and found tub ring is old style, per service pointer new one will be needed. ; ordrng 1 W11094304 (Tub ring)"

We serviced a

JENN-AIR COOKTOP

Model JGCP548HL00

Near Spicewood, TX 78669

Leonardo

Job Details: 03/01/2023

Arrived on site to test unit for gas smell. Test unit and left front and rear burners not igniting also found center rear burner had yellow flame. Found unit had the wrong conversion done to lp. Ordering new lp kit office to reschedule; ordrng 1 W11428599 (Lp kit)

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Seguin, TX 78155

Andrey

Job Details: 03/01/2023

"Arrived on site to test unit for melted heating element, tested unit found shorted bake element, called shaft to report my findings since unit is still under warranty got authorization to proceed, replaced element and tested, found element not receiving any voltage and control not cycling, need control to resolve issue, ordering control,office to reschedule ; ordrng 1 W11536794 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Seguin, TX 78155

Andrey

Job Details: 03/01/2023

"Arrived on site to test unit for no cooling, tested unit found unit is cooling properly, customer stated that there is no ice production, tested unit found fill tube frozen, ice maker cycled properly, recommend replacing fill tube heater and control, ordering parts, offer to reschedule ; ordrng 1 W11087201 (Fill tube heater) and 1 W11579560 (Ice maker) and 1 W10898445 (Receiver board) and 1 W10870822 (Emitter board) and 1 W10846539 (Ice box fan)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Leander, TX 78641

Maurice R

Job Details: 03/01/2023

Arrived onsite for dry not starting. On inspection the dryer has power but will not spin. Gain access to the components in the dryer. Found the thermal fuse was OL. Have to order the thermal fuse W10909685.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Pflugerville, TX 78660

Cliff

Job Details: 03/01/2023

Arrived on site to diagnose a washer that is not cycling properly. Found drain pump locked up and it will need to be replaced to complete repairs. ordrng 1 W11399437 (Pump)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Round Rock, TX 78665

Cliff

Job Details: 03/01/2023

Arrived on site to replace previously ordered parts for range. Replaced rf ignitor and noted lf and rf gas line to burners from valves are cracked. Replaced rf orifice holder and am ordering lf orifice holder ordrng 1 W11028738 (Lf orifice holder)

We serviced a

AMANA COOKTOP

Model AGR6303MMB0

Near Georgetown, TX 78626

David Z

Job Details: 03/01/2023

"Arrived on site to diagnose range with several burners not adjusting much when turned down, and rear right being extremely high. Examined unit and was able to make adjustments on 3 burners. The rear right has a missing screw in the burner head / orifice holder, and is not flush / connected. This is causing a large orange flame, and may also have the wrong orifice for LP. Ordering new orifice holder, burner head, screws, and LP conversion kit. Office to schedule.; ordrng 1 W11167099 (Right rear orifice holder) and 2 WP3368921 (Torx Screw)s and 1 W11557685 (LP conversion) and 1 WPW10515453 (Burner head)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Austin, TX 78731

Wesley

Job Details: 03/01/2023

Arrived onsite and found that the shipped valve was incompatible and not matching the correct part number ordered. Ordering dual valve to repair. ; ordrng 1 W11430645 (Dual valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS03

Near Cedar Park, TX 78613

Vincent

Job Details: 03/01/2023

Arrived on site to install previously diagnosed parts. At arrival unit was making loud noises from ice blower scraping ice. Called techline and spoke to Steve and we tested the defrost in diagnostics and found it not working tested voltage at the control and had 120v. While on diagnostics the compressor was still on and will need a new Orion board installed along with the heater and freezer harness and door gasket. SR#7735468913 Requested customer to defrost the refrigerator Saturday night for us to return on Monday the 03/06/23. No leaks where observed during service. ; ordrng 1 W11336586 (Orion board)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMZ0

Near Leander, TX 78641

Vincent

Job Details: 03/01/2023

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was leaking from the left side at the bottom. Tested unit and found it leaking from the door seal. Will need to replace the tub gasket. customer would like sooner service if possible. ; ordrng 1 W11498831 (Tub gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM02

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/01/2023

Arrived on site to test unit for not cooling. Found restriction in evap. Recommend replacing compressor and evap. Do currently have r134a.

We serviced a

WHIRLPOOL DRYER

Model WED6605MW0

Near Canyon Lake, TX 78133

Andrew

Job Details: 03/01/2023

"Arrived on site to inspect unit for damaged top panel. New panel is damaged on back left corner. Needing new panel, office to reschedule. ; ordrng 1 WPW10208383 (Top)"

We serviced a

WHIRLPOOL VENTHOOD

Model KVWC958KSS

Near Dripping Springs, TX 78620

Leonardo

Job Details: 03/01/2023

Arrived on site to test unit for blower not working on low or medium. Test unit and found bad motor will order new motor office to reschedule. ; ordrng 1 Searchmotor

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Driftwood, TX 78619

Leonardo

Job Details: 03/01/2023

Arrived on site to replace tub. Took old tub apart and found new tub damaged. Ordering new tub office to reschedule; ordrng 1 Wpw10681506 (Tub) and 1 2hours

We serviced a

MAYTAG DRYER

Model MED6630HC0

Near Austin, TX 78705

Matthew

Job Details: 03/01/2023

Arrived onsite for dryer not heating. Upon arrival inspected unit. Checked supply voltage and looked good. Powered unit and UI would beep and cycle through selections on its own. Was able to run one timeded dry cycle and could feel some heat although 5e display was flashing Err. Customer also stated the unit ran for several hours one day but didnt seem to heat. Ordering Sensors and harness. UI needs replacement. Office to reschedule ; ordrng 1 W11316915 (Console) and 1 W11316625 (Console harness) and 1 W10906551 (Electrode and housing)

We serviced a

MAYTAG WASHER

Model MVWB835DW1

Near Temple, TX 76502

David Z

Job Details: 02/28/2023

"Arrived on site to diagnose washer making loud noises when spinning. When I even hand turn the basket I can feel bearings grinding due to a failed gearcase Attempted to remove washplate and found washplate seized on to gearcase shaft. Attempted to separate with a hammer and punch, but collar would not budge and washplate has to be cut off.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX335HPS01

Near Belton, TX 76513

David Z

Job Details: 02/28/2023

"Arrived on site to diagnose ice machine that leaked water out the front of the unit. Ran unit it and found the basin is filling up and not draining at all. Pulled unit out some and found after about 9 inches out the unit began to drain. Checked the rear and found drain line is being pinched, causing the failure. Advised to get with builder to correct drain line and allow proper drainage. Call complete."

We serviced a

MAYTAG DRYER

Model MED8230HC0

Near Georgetown, TX 78633

Lou

Job Details: 02/28/2023

"Arrived on site to inspect dryer not starting when pressing start. Upon further inspection, I turned the power on tot the unit and pressed start and the unit failed to start. I placed the unit in diagnostics and checked error codes and found F3E5. Following the tech sheet, I tested the thermistors and found the main control is bad. I removed and replaced the main control and tested the unit and it is operating as designed. No lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, TX 78752

Joe Z

Job Details: 02/28/2023

"Arrived on site for leaking water. Upon arrival,inspected unit and found leaking at filter housing. Need to replace reservoirReplaced reservoir. Unit is no longer leaking. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB880BW0

Near Taylor, TX 76574

Cliff

Job Details: 02/28/2023

Arrived on site to diagnose a dryer that is making unusual noise. Found idler pulley worn out and replaced it. Tested unit and found all is functioning properly at this time.

We serviced a

JENN-AIR OVEN

Model JJW2430DS01

Near Austin, TX 78731

Wesley

Job Details: 02/28/2023

"Arrived onsite and found stuck key and f2e0 error following power outage. Completed repair and verified function. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Austin, TX 78703

Wesley

Job Details: 02/28/2023

Arrived onsite and found unit operating properly with frost build up in the entire freezer cabinet from temporary air gap door leak. Advised that the cause of symptoms was from the door not closing all the way during an extended period of cooling. Advised owner that the unit should be defrosted to restore normal function. Doors are sealing properly. Seals are good.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Georgetown, TX 78626

Gerry C

Job Details: 02/28/2023

"NED4655EW1 Arrived to inspect no heat. I found the unit would operate and verified voltages, but it would not heat. All thermal fuses were intact, but the element read open load. I found the element had failed and I removed and replaced. I tested airflow via the temperature/time method and found it took 40 seconds to heat and 1 minute, 25 seconds to cool, which denotes a moderately plugged venting system and it should be cleaned and verified. Operational test good

We serviced a

MAYTAG DRYER

Model MEDB850WR0

Near Austin, TX 78717

Vincent

Job Details: 02/28/2023

"Arrived on site for dryer, inspected unit and work area. Customer complaint was dryer not operating. Tested unit and pulled error code F01. Unit would need a new control board.

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near San Marcos, TX 78666

Matthew

Job Details: 02/28/2023

Arrived onsite for washer not draining. Upon arrival inspected unit. Inspected and found unit is draining but not spinning the clothes out properly. Put in diagnostics and found stored error code F7E9 locked rotor. Basket would turn by hand but not in cycle. Inspected underneath unit and found components covered in oil and slider broken. Customer thought the unit was covered for 10 yrs but I explained the Maytag 10 warranty was on select parts. Due to multiple issues customer decided not to move forward with any repair and will seek replacement. Job complete .

We serviced a

GE WASHER

Model GTW335ASN1WW

Near Bertram, TX 78605

Kimo

Job Details: 02/28/2023

Arrived on site for a washer that is not draining. Upon inspection I found that the pump would hum but do nothing. I homed the pump out and cross referenced it with the new pump that was sent with me and found that both tested within spec. But while do this test I stepped on the new pumps connector. Upon further inspection I found that the was a clog in the drain hose. I removed the clog and tested the unit and found the unit operating as designed. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS00

Near Dripping Springs, TX 78620

Luis

Job Details: 02/28/2023

"Arrived on site. Found fresh food evaporator incased in ice,diagnosed a defective thermistor. Removed fan scroll and thermistor defrosted evaporator replaced thermistor and fan scroll ran diagnostics all test passed.

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW00

Near Waco, TX 76705

Jonathan M

Job Details: 02/28/2023

"Arrived on site for a washing machine that is leaking from the Bellow. Inspected unit and work area. Confirmed the. Replaced the bellow and tested the unit. The unit ran as designed with no leaks present. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHW0

Near Austin, TX 78739

Kevin

Job Details: 02/28/2023

"Arrived on site and inspected dishwasher and found customers experiencing water dripping from in between door panels. Removed outer door panel and observed during a wash cycle and found water is splashing out. Found Dishwasher is leaning forward, took picture. Uninstall dishwasher and re-set its position so that it is now leaning slightly backward.took multiple pictures , job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Austin, TX 78748

Kevin

Job Details: 02/28/2023

"Arrived on site and found low water pressure entering dishwasher, inspected valve and found it is clogged by sediment, took 1 picture. After cleaning valve it will now run properly. Recommended inspect incoming water. We cannot return to clean out sediment on Feld again, job complete"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Austin, TX 78749

Kevin

Job Details: 02/28/2023

"Arrived on site and inspected washer and found one wire to drain pump harness is broken, took one picture. Replaced connector and drain pump is working and washer will now complete an automatic test cycle. If this repair Doesnt hold a new lower harness would be needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near New Braunfels, TX 78130

Andrew

Job Details: 02/28/2023

"Arrived on site to test unit for sporadically shutting itself off. Customer stated when power cycled at breaker unit would work correct for a while until issue persists. Also stated when ticking noise happens, usually powers itself off shortly after. Found all functions currently working as designed. Disconnected pantry UI and advised to monitor. If issues persist recommend returning with all current parts. Advised customer to take videos of noises and document as much as possible.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Copperas Cove, TX 76522

Tyler

Job Details: 02/28/2023

"Arrived on site for refrigerator not cooling properly. Upon arrival confirmed issue and found actual temps in unit on arrival at 41rc/27fc. After further testing I found fc wouldnt drop under 21 degrees. Rc wouldnt go under 40. Found following results for Thermistors. 7.61k rc, 19.8k fc, 12k fc evap, 8.78k rc evap. Found new signs of liner leak behind fridge that is causing insulation as well as degradation of liner wiring and causing a short.

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Copperas Cove, TX 76522

Tyler

Job Details: 02/28/2023

Arrived on site for washer needing previously diagnosed tub replacement. Upon arrival reconfirmed issue and installed part. Reassembled and tested unit. Found no leaks and unit working as designed. Call complete

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS00

Near Andice, TX 78628

Maurice R

Job Details: 02/28/2023

Arrived on site for oven not heating properly. On inspection found the oven set for 350? only heated to 310?. I calibrated the oven by 30 degrees and testing unit. With the unit calibrated to 30 now heated to 430?on the top side of the range 390? on low side. Calibrated the unit to 15? and the top side 410? and the low side was 375 now calibrated- 5 high side 370? low side 335? the average is 350? now.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS3

Near Austin, TX 78759

Vincent

Job Details: 02/28/2023

Arrived on site to install previously diagnosed parts. Installed new power cord and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

We serviced a

KENMORE REFRIGERATOR

Model 106.589438

Near Georgetown, TX 78633

Lou

Job Details: 02/28/2023

"Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer advised they recently replaced the water filter and the unit began to leak. I removed the filter and found the filter head is leaking at the filter ports inside. I removed and replaced the filter head and installed the filter and tested. Unit is operating as designed. No water leaks observed at the end of service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXWY03

Near Georgetown, TX 78633

Lou

Job Details: 02/28/2023

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the right RC door gasket and using my heat gun, I heated the gas,et and shaped it before installing. Once installed, I tested door operation and found the gasket sealing properly. I recommended the customer leave the door closed for a few hours to allow the gasket to mold to,the unit chassis. No water leaks observed during service, job completed."

We serviced a

KENMORE WASHER

Model 110.448322

Near Pflugerville, TX 78660

Gerry C

Job Details: 02/28/2023

"110.44832202 Arrived to inspect no operation. The unit would attempt to engage a cycle, but it would shortly drain out and go into standby mode. I found the unit overfilled in test mode and I interrupted the test. The air dome was plugged with debris and I removed and cleared. After air dome reinstallation, I found the drain pump very slow and removed debris from the pump and strainer assemblies. All further testing revealed the unit operated as designed. No leaks observed during service.

We serviced a

GE WASHER

Model GFW450SSM1WW

Near Round Rock, TX 78664

Gerry C

Job Details: 02/28/2023

"GFW450SSM1WW Arrived to inspect unit pausing during cycles. The customer advised me the issue is intermittent, but more times than not and after the pause, the machine may or may not spin out the garments. Entering service test mode, I found E48 and E42 as the only stored errors. Testing revealed that even though the basket and drum assembly did not have indications of excessive bearing play, the bearings are in the earlier stages of failure and several things could be heard from the bearings while manually testing. The manufacturer had the spin basket/spider/axle assembly WH45X23480 and it would be required, with the rear tub housing, to correct the issue.

We serviced a

WHIRLPOOL Dishwasher

Model n/a

Near San Marcos, TX 78666

Matthew

Job Details: 02/28/2023

Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Found power switch to unit was off. Powered unit and tested. No error codes and unit is functioning properly. Job complete

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near Niederwald, TX 78640

Matthew

Job Details: 02/28/2023

"arrived onsite for vent hood damaged. Upon arrival inspected unit. Found damage to frame. Called tech line for assistance. Spoke to Derrick SR#7735834930. Provided Customers service #18002531301,. Customer will need to reach out. Job complete"

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Austin, TX 78751

Joe Z

Job Details: 02/28/2023

Arrived on site for dryer not powering on. Upon arrival check breakers and are not tripped. Checked polarity at terminal block and wall and has failed test. L1-N is correct 122v. L2-N is incorrect at 7.8 V. Uploaded pictures to SD. Cannot test unit without correct voltage to the unit. Job complete

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Lakeway, TX 78734

Scott

Job Details: 02/28/2023

Arrived on site for dryer making loud noise while tumbling . Found sock had gotten stuck in blower wheel . Removed obstruction. All parts look to be in good shape . Ran dryer . All checked normal. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Buda, TX 78610

Kevin

Job Details: 02/28/2023

"Arrived on site and inspected refrigerator and found customer has had it unplugged and has recently connected it to power. Set refrigerator into a diagnostic cycle and found damper is opening and closing properly. Inspected evaporator and found fan is running properly, frost pattern looks good and heating element is working when turned on through diagnostic cycle. All door seals look good, there is currently no food in the refrigerator that may have caused an air gap. Confirmed compressor and condenser are working. Could not find a reason for the customers original experience where fresh food section was not cooling. If experience happens again requested that customer do not unplug refrigerator.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Niederwald, TX 78640

Kevin

Job Details: 02/28/2023

"Arrived on site and inspected dishwasher and found no power showing on display. Found no incoming power at terminal block. Swapped plug outlet with garbage disposal and power has returned to dishwasher. Sent a short video of dishwasher running to KB/service management. Dishwasher will complete a diagnostic cycle, Discussed importance of running hot water at kitchen sink before starting dishwasher. Customer is not using rinse aid and recommended that they add some to dispenser to get best drying results. correct power at outlet. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS08

Near Niederwald, TX 78640

Kevin

Job Details: 02/28/2023

"Arrived on site and found lightbulb has broken out of base and lightbulb base is still in microwave. Removed it for a customer and they will get their own replacement.

We serviced a

WHIRLPOOL RANGE

Model WOC54EC0HS20

Near Andice, TX 78628

Maurice R

Job Details: 02/28/2023

Arrived onsite for range bottom not working correctly. On inspection onside Hangs when opening the drawer. On further inspection see that one side of the drawer is not in the rail guide. Removed the drawer and reinstalled the drawer it is operating as designed. I went and adjust the flames on the cooktop so there is a high and low now. No gas leaks detected during service.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Manor, TX 78653

Matthew

Job Details: 02/28/2023

"Arrived onsite for microwave timer not functioning properly. Upon arrival inspected unit. Customer stated when microwave door is opened and cooking is paused, closing the door and selecting resume , the unit will just continue to cycle the question over and over. Tested unit multiple times and could not duplicate the issue. The customer tried duplicating the error and could not. Called tech line for assistance. Spoke to Adrian.SR#7735842485. Tech had no suggestions at this time due to not being able to duplicate. Customer will monitor. Also instructed customer on keeping the console clean and free from fingerprints as this may cause some issues. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78759

Paul

Job Details: 02/28/2023

Arrived onsite for a washer with wet clothes at the end of a cycle. I found no stored error codes in the machine. I ran auto diagnostics and the unit completed the cycle and worked as designed. After talking with the customer I found out that the machine was being loaded wrong. I went over piling the clothes in the machine and detergent use with the customer along with the deep water wash option and when to use it. There were no water leaks present at the time of service. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB05

Near Temple, TX 76502

David Z

Job Details: 02/28/2023

Arrived on site to diagnose refrigerator with filter door not closing. Examined unit and found the filter had broken off at the housing. Replaced housing and tested. Verified proper fitment and verified all working as designed. Repair completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Woodway, TX 76712

Jonathan M

Job Details: 02/28/2023

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Customer advised the unit has stopped making ice before but that it completely stopped and hasnt made ice for over a week. I attempted to jump the icemaker and found that the icemaker would not turn. Check voltage to the icemaker and Found proper voltage. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf555sdfz00

Near Harker Heights, TX 76548

Tyler

Job Details: 02/28/2023

Arrived on site for refrigerator needing previously inlet valve. Upon arrival reconfirmed issue and installed required part. Reassembled and tested unit. Found no leaks and unit shutting off water when not in use as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Georgetown, TX 78628

Lou

Job Details: 02/28/2023

"Arrived on site to inspect refrigerator with no ice maker. Upon further inspection, the customer advised that they were told by their builder that the unit had no ice maker in the door. I opened the RC doors and advised the customer that the ice maker is located in the top left corner of the fresh foods section and this unit does not have an ice maker in the door. I found the emitter/receiver switch was in the off position and turned it back on. Placed the unit in diagnostics and tested the ice maker in test 57 and it operated as designed. Tested the fill tube in test 45 and it operated as designed and filled the tray. I made some recommendations for use and care. Unit is operating as designed and no repairs needed at this time. No water leaks observed during service, job completed.."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Austin, TX 78753

Joe Z

Job Details: 02/28/2023

Arrived on site for SAFETY unit sparking. Upon arrival inspected unit and found arc marks on turntable. Inspected turntable and had some type of small debris stuck on it. Cleaned the turntable and test unit. Unit is now operating correctly. Contacted Saftey team about finding. Safety gave ref 7735801184. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78723

Joe Z

Job Details: 02/28/2023

Arrived on site for door not locking. Upon arrival inspected unit and found latch just clicks then shows error code F5-E2 lock failure. Need to replace latch. Replaced latch W11565030. Test unit and now operating as designed. No leaks present at this time. Job complete

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Austin, TX 78725

Joe Z

Job Details: 02/28/2023

Arrived on site to install previous ordered part. Replaced drain pump W10919003. Filled basket with water. Test unit and now drains correctly. Unit is operating as designed. No leaks present at this time. Job complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Del Valle, TX 78617

Joe Z

Job Details: 02/28/2023

"Arrived on site for not spinning. Upon arrival customer mentioned that the unit is not responding to any cycles. ran diagnostics and got error code F7-E4 basket re engagement failure, F5-E4 lid not open between cycles, F7-E9 locked rotor, F6-E3 communication error acu cannot hear mount, F0-E7 load detected when running clean cycle. Ran components test and all components operate correctly. Except spin. Cleared all error codes and power cycled unit. ran a drain a spin cycle. Got F7-E4. Found broken slider. Need to replace slider. Replaced slider W10734521. Test unit and unit now spins correctly. No longer getting error codes. Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Andice, TX 78628

Maurice R

Job Details: 02/28/2023

Arrive on site for dishwasher not draining. I found that the knockout for the garbage disposal was not removable on insulation. Removed knock out and tested unit. It is now draining. No water leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manor, TX 78653

Wesley

Job Details: 02/28/2023

Arrived onsite and found unit operating with dented refrigerator door. Replaced refrigerator door and name tag. Unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Hutto, TX 78634

Cliff

Job Details: 02/28/2023

Arrived on site to diagnose a microwave that isn't turning on. Found breaker tripping even when unit is unplugged. Issue is electrical and not a failure to microwave. Customer will need

We serviced a

WHIRLPOOL OVEN

Model WFE505W0JS3

Near Elgin, TX 78621

Cliff

Job Details: 02/28/2023

Arrived on site to diagnose a range that is not heating properly. Found L1 and neutral wires flipped at terminal block. Rewired unit properly and all is working properly at this time.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Elgin, TX 78621

Cliff

Job Details: 02/28/2023

Arrived on site to diagnose a dishwasher that is not turning on. Found neutral wire not connected at junction. Rewired unit properly and all is working properly at this time. No leaks were found at time of service.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Elgin, TX 78621

Cliff

Job Details: 02/28/2023

Arrived on site to install updated heater for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78744

Joe Z

Job Details: 02/28/2023

"Arrived on site for not drying. Upon arrival ran diagnostics and there are no saved error codes. Ran automatic cycle to test components . All components operate correctly. Heater is pulling correct amp draw. Noticed customer is not using rinse aid. Advised the benefits of rinse aid, dish placement, and running hot water first . Unit is operating as designed. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78701

Wesley

Job Details: 02/28/2023

1502 arrived onsite and found unit operating with vibrations from bent blower wheel. Replaced the blower wheel to repair and secured motor harness to prevent vibration. Unit is now operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78702

Wesley

Job Details: 02/28/2023

"Arrived onsite and used the pads and repair kit and wheel to repair dryer noise. Unit is now operating as designed. Advised customer on repair, all checks good."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Pflugerville, TX 78660

Gerry C

Job Details: 02/28/2023

"WDT730PAHZ0 Arrived to instal previously diagnosed and ordered parts. I removed and rEplaced the failed UI and console and tested. The customer will still need to have the plumbing corrected, but all functions of the unit were present. No leaks observed during service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Pflugerville, TX 78660

Gerry C

Job Details: 02/28/2023

"WRS325SDHZ08 Arrived to inspect cooling issue. I found all functions were present within the unit and thermistors tested as expected, as there was ice encasing the evaporator. The doors were mis-aligned and had severe overlap at the top, 5.9mm, while being flush at the bottom, due to the original installers not setting the front legs. I corrected the overlap and verified cabinet position and alignment. I advised the tenant that it will take several days for the doors to settle into their new position, sealing as designed. I also advised that ensuring the doors are fully closed is of absolute importance, as doors that are slightly ajar can allow air to circulate into the chassis and freeze up the evaporator. The tenant will defrost the unit and contact us if there are further issues. No leaks observed during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS04

Near Pflugerville, TX 78660

Gerry C

Job Details: 02/28/2023

"KRSF705HPS04 Arrived to instal previously diagnosed and ordered parts. Prior to installing the control parts, I found the chassis was severely twisted, creating a difference in door positions over 6mm at the bottom of the doors, while being flush at the top. The leveling legs were all the way up and after setting them, the twist was removed from the chassis. I found several areas that required sealing within the door openings. All functions of the unit were present and since the last service, the cooling resumed normal operations, denoting no issues with the controls or other associated parts. The customer will contact us if there are further issues. No leaks observed during service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Austin, TX 78738

Luis

Job Details: 02/28/2023

"Arrived on site. Installed sealer between air tower and fan scroll defrosted water tank tested icemaker and dispenser passed,replaced defective fresh food door checked door seal good."

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX10

Near Lakeway, TX 78738

Luis

Job Details: 02/28/2023

Arrived on site for noise complaint per customer vibrating noise while compressor running. Adjusted tubing behind condenser fan and tubing in front by power switch ran compressor multiple times no noise present

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near San Marcos, TX 78666

Matthew

Job Details: 02/28/2023

Arrived onsite to replace faulty UI. Replaced UI and tested. Unit is functioning properly. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Liberty Hill, TX 78642

Kimo

Job Details: 02/28/2023

Arrived onsite for a refrigerator that is having lighting issues. Upon arrival I replaced the rc light and the fc light and tested unit operating as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Liberty Hill, TX 78642

Kimo

Job Details: 02/28/2023

"Arrived onsite for a DW that is having some drying issues. Upon arrival I ran a diagnostic cycle and found no issues. Upon speaking with the customer I found out that they are on a water softener which could explain why there seem to be excess water left being at the end of the cycle. I explained. Detergent use while on a water softener to the customer as well as rinse aid use. With these tips combine, they should see better results moving forward. Job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Burnet, TX 78611

Kimo

Job Details: 02/28/2023

Arrived on site to install previously diagnosed parts. Upon arrival I installed the new drain pump and water pan. And tested the unit and found unit operating as designed. No leaks. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW3

Near Buchanan Dam, TX 78609

Kimo

Job Details: 02/28/2023

Arrived onsite for a washer that will not draining. Upon inspection I found that the drain pump harness had came separated. I repaired the harness and tested the unit serval times and found unit operating as designed job complete.

We serviced a

WHIRLPOOL VENTHOOD

Model UXT5536AAS3

Near San Marcos, TX 78666

Andrey

Job Details: 02/28/2023

"Arrived on site to replace previously diagnosed control, replaced control and tested, unit is now functioning properly, job completed"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Waco, TX 76708

Jonathan M

Job Details: 02/28/2023

Arrived on site for a dryer that is making a rattling sound during operation. Inspected unit and work area. The customer advised that the unit or makes this loud screeching sound after it heats up. Did confirm the customers complaint and heard what sounded like the blower wheel rubbing up against the housing. Disassembled the unit and confirm the blower wheel was cracked rubbing up against the blower wheel housing. Replaced the blower wheel and tested the unit. The unit begin to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near China Spring, TX 76633

Jonathan M

Job Details: 02/28/2023

"Arrived onsite for a Refridgerator that is popping open the freezer door when they slam the refrigerator door. Inspected unit and work area. The customer advised that her grandkids always slam the refrigerator door when they get into it and it causes their freezer door to open and not re-shut. She advised this has caused her to lose some ice cream. I did verify proper leveling on the unit and it was slightly raised in the front. I called Whirlpool Techline and spoke to Rich SR# 7735837886. He advised this is normal operation because when the door is slammed, it compresses the air in the refrigerator and moves into the freezer so quickly, it will cause the door to slightly open. He advised that the door should not be slammed and that if it is slammed to make sure the freezer door is closed again. He also advised that having items in the door can also help but there is no repair that can completely resolve this issue other than customer care of the product. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near China Spring, TX 76633

Jonathan M

Job Details: 02/28/2023

Arrived on site for the washing machine that still has stuff falling off of it. Inspected unit and worked area. Checked in with the washer and found that the holes for the cover and capacitor were completely stripped. When I had to replace the gear case and cam again and tested the unit. The unit began to work and operate as designed. Call complete.

We serviced a

WHIRLPOOL VENTHOOD

Model KVUB606DSS0

Near San Marcos, TX 78666

Andrey

Job Details: 02/28/2023

"Arrived on site to test unit for no power, tested unit found unit receiving proper voltage but UI not illuminating, exposed control and found UI control disconn, secured connection and tested, unit is now running as designed, job complete"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB05

Near San Marcos, TX 78666

Andrey

Job Details: 02/28/2023

"Arrived on site to test unit for no power tested unit found no power in outlet, customer was not aware that the breaker is in garage, reset breaker unit powered on with no issues, all components activating in diagnostics heater is engaging, advised customer to monitor for the next 24 hour to ensure proper operation, at this time unit is cooling and running as designed job complete"