Service History 16 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Pflugerville, TX 78660

David Z

Job Details: 12/23/2021

"Arrived on site to follow up on range with dead control, previously had F1E0.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Elgin, TX 78621

Wesley

Job Details: 12/23/2021

"Arrived onsite and found lighting circuit failed and preventing cooktop light from being used, advised customer that control was needed to repair. Office to reschedule. ; ordrng 1 W11552018 (Control)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Bastrop, TX 78602

Matthew

Job Details: 12/23/2021

Door and needs to be leveled front right and left. Arrived onsite for outer oven stainless door panel falling off and front left and right of range need to be leveled. Need to order outer door panel (stainless)and leveling feet. Office to reschedule.; ordrng 1 W11176456 (Front door panel) and 1 WPW10481433 (Nameplate) and 2 W10819918 (Foot Level)s

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW1

Near Wimberley, TX 78676

Andrey

Job Details: 12/23/2021

"Arrived on site to test unit for not heat, tested unit by heating to 350, took temp with Probe and got 350, oven sensor is good, bake and broil element cycling 240, found no issues with oven operations, customer did not know of calibration settings in oven, customer asked to calibrate unit to 10 degrees plus, customer to monitor oven and add more temp if needed, customer stated the there was a issue with heating on FL burner, tested burner, burner and unit is working as designed job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Austin, TX 78750

Brandon

Job Details: 12/23/2021

"Arrived on site for customer complaint of unit making noise, found filter head failed, I replaced filter head, unit tested good."

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC0

Near Round Rock, TX 78681

David Z

Job Details: 12/23/2021

"Arrived on site to follow up on washer not running cycles. Customer said it ran 2 and then would not run any more. On arrival when I plugged in the unit I could hear the latch faintly clicking and not able to actuate. Replaced latch. Tested unit and verified unit working as designed, tested latch separately 15 times via diagnostic. Call complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUID508HPS00

Near Burnet, TX 78611

Cliff

Job Details: 12/23/2021

Arrived on site to replace previously ordered parts for ice machine. Found no sealed system failure in unit and full frost pattern on evap. Found communication failure between controls and water level sensor causing thin ice production. Pump and control will need to be replaced to complete repairs. ordrng 1 W11034363 (Control) and 1 W11542867 (Pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Dripping Springs, TX 78620

Jacob

Job Details: 12/23/2021

Arrived onsite for the led not working in the freezer. Looked at the unit and saw the led was not working. All lights returned to the unit. No issues at this time. Job complete

We serviced a

GE MICROWAVE

Model JVM1750DP188

Near Manor, TX 78653

Wesley

Job Details: 12/23/2021

Arrived onsite and found touch panel short service message on microwave. Repaired by cleaning ribbon cable.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HC0

Near Bee Cave, TX 78738

Brandon

Job Details: 12/23/2021

"Arrived on site for customer complaint of unit not working, found clutch and stator wires damaged ordering parts. ; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 Cnote (BC only)"

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Austin, TX 78735

Kevin

Job Details: 12/23/2021

"Arrived on site and found both freezer lights are not on, fresh food ceiling lights are not on. All left fresh food lights and lower riight are dim. Are both lights on the upper right side are working fine. Replaced both in freezer and this has also corrected the ceiling lights in the fresh food. Replaced all four remaining lights and they are all now on but are flickering. When the door is immediately opened for half a second they are solid and then start flickering. Spoke with techline they recommended replacing LED driver, this had no positive affect. Replaced left bottom LED module again and this also had no affect. All prescreen parts have now been used. Will need to order more LED modules, and a door switch and return with driver. 7732560929; ordrng 10 W11462342 (LED modules)s and 2 W10606838 (Door switch)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Austin, TX 78732

Brandon

Job Details: 12/23/2021

"Arrived on site to replace door, after replacing door, found the new door water lines where the the same as the old door, ordering 1/4 to 5/16 coupler.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Dripping Springs, TX 78620

Jacob

Job Details: 12/23/2021

"Arrived onsite for unit squeaking during spin cycle. Moved the unit from underneath by hand, heard a small squeak. Looked at the belt and saw it was stretched out. Replaced the belt along with the splotch assembly. Tested the unit. No longer squeaking. No leaks at this time. Job complete"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Georgetown, TX 78633

Lou

Job Details: 12/23/2021

"Arrived on site to inspect dryer noises. Upon further inspection, the customer advised that the unit will start making a very loud rumbling noise once the unit gets hot. I tested the unit on timed dry with high heat and after approximately 5 mins, the unit began to make the noise. I disassembled the unit and found the blower wheel damaged. I removed and replaced the wheel and added some sealant pads to the exhaust pipe to eliminate vibration noise and reassembled the unit. Retested for approximately 10 mins and unit is operating as designed. No water leaks and no lint observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Spicewood, TX 78669

Brandon

Job Details: 12/23/2021

"Arrived on site for customer complaint of low water pressure, small ice, left door not closing properly, and gaskets torn. Found failed filter head, torn gaskets, and left side RC door needs plastic bushing. Ordering parts. ; ordrng 2 W10830274 (Gasket)s and 1 WPM0274057 (Door bushing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Kyle, TX 78640

Brandon

Job Details: 12/23/2021

"Arrived on site for customer complaint of no ice, found pinched and broken wires at door harness, ordering door. ; ordrng 1 W11038917 (Black stainless FC door) and 1 Cnote (Auth/office to reschedule)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Taylor, TX 76574

Wesley

Job Details: 12/23/2021

Arrived onsite and found unit operating with week wash motor. Replaced sump and motor. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW2

Near Bertram, TX 78605

Cliff

Job Details: 12/23/2021

Arrived on site to diagnose a washer that is not turning on. Found control not responding to user input and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11170317 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV03

Near Pflugerville, TX 78660

David Z

Job Details: 12/23/2021

Arrived on site to diagnose icemaker leaking water in refrigerator. Found fill cup on icemaker frozen over. Removed icemaker and found a piece of styrofoam from the roof in the cup. Cleared all styrofoam and verified proper fill. Unit working as designed. Call complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Cedar Creek, TX 78612

Matthew

Job Details: 12/23/2021

Arrived onsite for unit not tumbling. Inspected unit and found belt was busted. Tested motor and idler and they function correctly. Replaced belt and tested unit. Unit heats and tumbles correctly. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Kyle, TX 78640

Leonardo

Job Details: 12/23/2021

Arrived on site to test unit not heating. Test unit and found unit heated to 350 but then it gave an error code. Replaced control board test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Leander, TX 78641

Kimo

Job Details: 12/23/2021

Arrived onsite for dishwasher not starting cycle. I put unit into diagnostics mode and ran diagnostics cycle and found that the sump and motor didnt kick on. I installed and new sump and motor and tested unit in diagnostics mode and found that the unit is now operating as designed. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW04

Near Taylor, TX 76574

Wesley

Job Details: 12/23/2021

Arrived onsite and replaced misfired door. Unit is now operating as designed. Advised customer On repair.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Del Valle, TX 78617

Tyler L

Job Details: 12/23/2021

"Arrived on site for install of previously inspected parts. Installed new motor and new capacitor. Tested unit with factory diagnostics and unit passed. Ran calibration cycle as well. No water leaks detected, job complete."

We serviced a

KITCHENAID FREEZER

Model KRSC500ESS01

Near Austin, TX 78704

Luis

Job Details: 12/23/2021

"Arrived on site for no lights in freezer section. Diagnosed a defective led module,replaced upper led module all leds working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Cedar Creek, TX 78612

Matthew

Job Details: 12/23/2021

Arrived onsite for refrigerator section not cooling. Ran unit through diagnostics and found test 39 as open evaporator thermistor. Need to replace thermistor harness. Replaced the thermistor harness and ran the unit through diagnostics test and unit now passed. Advised the customer that unit will take at least 24 hours to reach and maintain its ideal temperature. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Georgetown, TX 78626

Jimmy J.

Job Details: 12/23/2021

Arrived on site to install previously diagnosed parts. Customer stated they hadnt experienced any of the previous issues after the previous tech came by for diagnostics. Inspected gasket and it was seated properly and not crooked. Removed ice bin and installed new ice bin. Removed separator and installed new separator. Tested and working as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Austin, TX 78703

Luis

Job Details: 12/23/2021

"Arrived on site. Unit not completing a full defrost,ran diagnostics heater powered on. Defrosted evaporator replaced bimetal and ui,changed defrost setting to basic. ; used 1 Wp2182381 (Bimetal) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Austin, TX 78736

Luis

Job Details: 12/23/2021

"Arrived on site. Found control unresponsive replaced defective control,power cycled unit compressor and fans powered on."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS0

Near Lakeway, TX 78738

Brandon

Job Details: 12/23/2021

"Arrived on site for customer complaint of unit not washing properly, found failed sump assembly, diverter motor issue

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near Bee Cave, TX 78738

Luis

Job Details: 12/23/2021

"Arrived on site for no ice. Ran diagnostics weak water flow,replaced valve,good water flow to reservoir pan. Ran recirculating pump and pump not powering on,replaced pump same issue,ordering a new control,harness and transformer incase needed; ordrng 1 W11126268 (Hanress) and 1 W11034363 (Main control) and 1 W10485951 (Transformer)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL206ESS01

Near Georgetown, TX 78628

Jimmy J.

Job Details: 12/23/2021

Arrived on site for ALL LIGHTS HAVE WENT OUT IN BOTH FRIDGE/FRZR- FAN IS RUNNING AND STILL HAS POWER Tested led control board and it is not getting 120 at the board. Ordering control WPW10739408 to return and complete the repair. ; ordrng 1 WPW10739408 (Main Control)

We serviced a

WHIRLPOOL RANGE

Model WFG770H0FZ1

Near Leander, TX 78641

Kimo

Job Details: 12/23/2021

Arrived onsite to install properly diagnosed pat. Office to reschedule.; ordrng 1 WPW10318550 (PANL-CNTRL)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 12/23/2021

Arrived on site to test unit for oven turning off after running for an hour. Found board getting hot will need to replace board and igniter on return visit. ; ordrng 1 W11258611 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Cedar Creek, TX 78612

Matthew

Job Details: 12/23/2021

"Arrived onsite to replace previously diagnosed parts. Called tech line to confirm compressor issues. Ran Test 38 at 100 percent. Compressor Should be 150 -160 watts and about 1 amp. Compressor was Currently pulling 324 watts and 2.3 amps. Tech recommended replacing compressor and Orion board. Provided SR#7732563548. Pierced dryer and pressure at 60 psi. Replaced dryer, compressor and Orion board. Tech line requested running test again after compressor replacement. After compressor and board replacement wattage was at 640 and amps at 5. Called tech line again due to out of range readings. While talking to tech line, at normal operation found wattage and amps ideal (152 w, and 1.3 amps) during ramp up test again readings were out of range. Pressure at 20 and 110 psi. Tech line requesting a senior tech with watt meter recheck readings for accuracy. Before leaving unit did seem to be cooling down. Request that customer put a bottle of water in the freezer and monitor temps. If unit does not cool over the next couple of days will need a revisit. Return with wattages test.

We serviced a

WHIRLPOOL OVEN

Model WFE505W0HZ0

Near Taylor, TX 76574

Wesley

Job Details: 12/23/2021

Arrived onsite and repaired oven with control display problem and primary burner getting stuck on hi. Replaced burner element and switch and control. Unit is now operating as designed. Advised customer on repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Kyle, TX 78640

Noah D

Job Details: 12/23/2021

"Arrived on site to inspect unit for not cooling, upon inspection found the unit covered in frost causing the issues, replaced control and thermistor and instructed customer to defrost unit. Customer will defrost and watch unit. Complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Briarcliff, TX 78669

Luis

Job Details: 12/23/2021

"Arrived on site. Checked temperature in fresh food with meter reading 38? found excessive icicles in freezer section,ran diagnostics cover thermistor reading off replaced freezer evaporator cover. Reassembled unit checked door seals good"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Dripping Springs, TX 78620

Andrey

Job Details: 12/23/2021

"Arrived on site to test unit for tripping breaker, tested unit found unit controls behaving erratically, lights going on off, unit not turning off, time constantly changing, unit not connected to Wi-Fi, advised customer that the issue with unit is related to software not being up to date, called tech line and tech line confirmed that these issues present are related to unit not being connected to Wi-Fi and advised to do so to fix issue, Sr#7732562678, until unit gets proper software issues will persist, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Austin, TX 78744

Tyler L

Job Details: 12/23/2021

"Arrived on site for install of previously inspected part. Installed new ice bin. Tested good, job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model JDB9200CWY2

Near Austin, TX 78726

Justin

Job Details: 12/23/2021

Arrived on site for a dishwasher with the drawer rack broken. Upon further inspection I found the bottom left and right rack supports broken and needing to be replaced. I am ordering both supports and the office will need to reschedule.; ordrng 1 WPW10473807 (Left Support) and 1 WPW10473809 (Right Support)

We serviced a

WHIRLPOOL WASHER

Model WFW96HEAC0

Near Buda, TX 78610

Kevin

Job Details: 12/23/2021

"Arrived on site and inspected washer and found saved error code F1 E1 and F6 E1. Failure of control board and motor control board.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bertram, TX 78605

Cliff

Job Details: 12/23/2021

Arrived on site to replace heating element for dishwasher. Replaced element and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW1

Near Wimberley, TX 78676

Andrey

Job Details: 12/23/2021

"Arrived on site to test unit for f05 error code, could not get unit into diagnostics, contacted office for further further diagnoses, every attempt was made to put unit into diagnostics failed, took loads on heating element and it tested good got a open reading on temperature sensor, exposed bottom panel and found sensor was damaged when front right shock absorber broke off and hit it, loose wires on control board due to broken off connection retaining clips, recommend replacing control board, all 4 shock absorbers, NTC sensor and seal for sensor to prevent future leak issues, Office to get authorization and reschedule; ordrng 1 WP8182695 (Control board) and 1 WPW10467289 (NTC sensor) and 1 8181829 (Seal) and 4 W10822553 (Shock absorbers)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LHAXML10

Near Burnet, TX 78611

Cliff

Job Details: 12/23/2021

Arrived on site to replace previously ordered parts for refrigerator. Replaced icemaker and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Buda, TX 78610

Kevin

Job Details: 12/23/2021

"Arrived on site and found prescreened control panel is just the plastic consul there is no electronics included. Sent picture to PR, replaced control board and washer will now begin a normal cycle and is progressing. Control board only may have corrected issue without needing control panel electronics. No water leaks from connections at time of service, job complete"

We serviced a

WHIRLPOOL WASHER

Model WDT730PAHZ0

Near Manchaca, TX 78652

Kevin

Job Details: 12/23/2021

"Arrived on site and inspected dishwasher and found there is no water entering, found water at source is turned off. After correcting this dishwasher will now complete a diagnostic cycle. A builder representative had recently done some work on the plumbing and forgot to turn the water to the dishwasher back on. Discussed running hot water before starting cycle and drying expectations for this model with homeowner, job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WEE510S0FS2

Near Del Valle, TX 78617

Tyler L

Job Details: 12/23/2021

We serviced a

GE OVEN

Model JTP18W0W2WW

Near Wimberley, TX 78676

Andrey

Job Details: 12/23/2021

"Arrived on site to test unit for no heat, tested unit found faulty control board.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Austin, TX 78748

Luis

Job Details: 12/23/2021

"Arrived on site for unit tripping breaker. Plugged in Icemaker,ran cycle passed,forced defrost breaker tripped,removed heater and fan breaker still tripping,tested defrost control passed,diagnosed a broken wire that is shorting out in cabinet

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ3

Near Austin, TX 78728

Justin

Job Details: 12/23/2021

"Arrived on site for a microwave not heating. I tested the unit with a microwave safe cup of water and found the unit running, but no heat. I could also hear the transformer hum excessively loud. I then checked voltage, amp draw, and watts at the outlet when the machine was running. I found the wattage about half of what it should be. I gained access to the control and found good voltage going to the HV system. I ohmd out the HV components and found them good closed. Due to this we would need to replace the HV system. I am ordering the transformer, and we will return with the other HV components to install. Office to reschedule. ; ordrng 1 W10836753 (Transformer)"

We serviced a

WHIRLPOOL COOKTOP

Model KCGS556ESS02

Near Jarrell, TX 76537

Jimmy J.

Job Details: 12/23/2021

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC0FS1

Near Georgetown, TX 78633

Lou

Job Details: 12/23/2021

"Arrived on site to inspect venthood blower not working. Upon further inspection, I tested the blower on all three speeds and I could hear the motor humming, but the wheel not turning. I removed the blower assembly and found an installation screw down too far and resting against the blower wheel not allow it to move. I backed the screw up into the venthood and reassembled the blower assembly and retested. Unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Niederwald, TX 78640

Noah D

Job Details: 12/23/2021

"Arrived on site to inspect unit for leaking gas, upon inspection found the gas leak inside the drum when not in use, replaced burner and found the fitting attached was stripped, customer must have gas company reattach line correctly with new burner. Sr # 7732562518. Complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78721

Tyler L

Job Details: 12/23/2021

"Arrived on site for complaints of long dry times. Found vent hose much too long, so when the unit is pushed all the way back the hose is getting smashed. Cut it back and reinstalled. Found unit to be heating properly. Used vent tester to check air flow in the vent. Found airflow to be poor. Advised customer to have vents cleaned out by a vent cleaning company. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ

Near Austin, TX 78731

Kevin

Job Details: 12/23/2021

"Arrived on site and found icemaker mounting point has broken on the bottom, and it has lifted off the top screws and is hanging. Replaced icemaker, job complete"

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS1

Near Austin, TX 78734

Brandon

Job Details: 12/23/2021

"Arrived on site for customer complaint of unit making noise, found unit working as designed at time of service. If problem continues, unit will need water valve and recirculating pump

We serviced a

WHIRLPOOL COOKTOP

Model KICU509XSS00

Near Austin, TX 78746

Kevin

Job Details: 12/23/2021

"Arrived on site and inspected cooktop and found no power showing, disassembled cooktop and found left and right harnesses were swapped, sent pictures to PR. Replaced module and user interface and after reassembling and programming sent a short video to PR of water heating in a pan, job complete"

We serviced a

JENN-AIR ICE MACHINE

Model JUIFX15HX00

Near Dripping Springs, TX 78620

Andrey

Job Details: 12/23/2021

"Arrived on site to replace previously diagnosed Recirculating pump and reservoir, replaced parts, test unit all components running as designed and in test cycle frost pattern developed on cooling plate, no leaks detected job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ0

Near Bastrop, TX 78602

Matthew

Job Details: 12/23/2021

Arrived onsite for unit not filling. Ran diagnostics test and found F6E4 float switch open. Float switch not operating correctly. Found debris around the float switch. Cleared debris and tested unit. Unit fills correctly. Tested unit through normal cycle and all components work as designed. No leaks detected at this time. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Briarcliff, TX 78669

Leonardo

Job Details: 12/23/2021

Arrived on site to install new clips. Installed clips test unit and unit test good job complete.

We serviced a

WHIRLPOOL COOKTOP

Model KCGS350ESS00

Near Austin, TX 78727

Justin

Job Details: 12/23/2021

"Arrived on site for a cooktop with the middle burner not functioning correctly. Upon further inspection ai found that the orifice holder screw had come loose and was allowing the orifice to have a gap with the cooktop. This was allowing gas to escape, and the burner to not light correct. I corrected this, and the unit is now as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM

Near Austin, TX 78717

David S

Job Details: 12/23/2021

"Arrived on site for dishwasher having a brown residue build up. I inspected the unit and work area. I found the inside covered in a brown oily substance. I inspected the incoming water and found it clear. I inspected the disposal and found it had a high loop. I pulled the filter and found all the plastic pieces covered in the substance. I found the unit would run as designed. I spoke to the customer about the unit. The unit will need a new sump and motor, spray arm assembly and both spray arms to repair.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JB1

Near Georgetown, TX 78626

Jimmy J.

Job Details: 12/23/2021

Arrived on site for Coil Element Not Working - Electric Range - PRE-ID Element and Infinite Switch. Removed harness and installed new harness. Tested coils and all are working as designed. Job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Austin, TX 78727

Justin

Job Details: 12/23/2021

"Arrived on site for a refrigerator not producing ice. I checked temps and found the FC at 2?F. I then put the unit into diagnostics mode and found the IM would harvest, but not fill. I could hear the valve energize, but no water was coming out. I gained access to the fill tube and found it frozen over. Due to this I gained access to the harness at the bottom hinge of the door. I ohmd out the fill tube heater and found it at 6.4K. This is way out of range and indicates a faulty fill tube heater. The fill tube heater is integrated into the door, and therefore the door will need to be ordered and installed to complete the repair. Authorization is needed, and the office will reschedule. ; ordrng 1 LW11026425 (FC Door) and 1 Autho (Autho)"

We serviced a

KITCHENAID OVEN

Model KODE900HSS00

Near Kyle, TX 78640

Leonardo

Job Details: 12/23/2021

Arrived on site to test unit for both ovens not working. Found display turning on and off. Will order new ui and blower. Will need to replace both control board and blowers and console. Will need 2 hours ; ordrng 1 W11248652 (Blower) and 1 W11399172 (Console) and 1 2hours (2 hours)

We serviced a

JENN-AIR RANGE

Model JDRP548HM00

Near Lakeway, TX 78738

Brandon

Job Details: 12/23/2021

"Arrived on site to replace gasket and hinges for right side oven, after replacing unit tested good, if problem continues, will need hinge receptacles."

We serviced a

JENN-AIR COOKTOP

Model JGCP536WP01

Near Lakeway, TX 78734

Leonardo

Job Details: 12/23/2021

"Arrived on site to test unit for left front burner igniting when low. Found flame turning off when low. Found clogged orifice, cleared orifice test unit and unit test good job complete."

We serviced a

MAYTAG DISHWASHER

Model KDTE204KPS0

Near Georgetown, TX 78628

Jimmy J.

Job Details: 12/23/2021

"Arrived on site for OVER FLOWED--WRONG SOAP WAS USED--STARTED LEAKING AND CLEAN LIGHT IS BLINKING. Found drain pan full of water. Removed pan and emptied water. Ran diagnostics and F9E2, F8E4 came on. Cleared error codes. Reinstalled drain pan and ran full diagnostics cycle and all cycles completed without issue. No error codes came on. Dish soap caused over sudsing and alerted float switch to turn off dishwasher. Failure corrected and dishwasher is running as designed. No leaks detected. Job completed."

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS01

Near Austin, TX 78703

Kevin

Job Details: 12/23/2021

"Arrived on site and inspected refrigerator and found freezer has ice on the bottom, water dispenser is sputtering. When water filter is removed water dispenser flow is now good. A new water filter housing will be needed to correct dispenser. Replaced evaporator drain hose with new design and cleared freezer of all ice.; ordrng 1 W10844267 (Water filter housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW1

Near Round Rock, TX 78665

David Z

Job Details: 12/23/2021

"Arrived on site to diagnose washer that was not draining and throwing error code. On arrival found water still in unit. Tried to run drain pump and could not get a response. Checked under unit and found connection used to repair damaged wiring had split. Removed connectors and replaced with wire nuts to ensure good connection.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW

Near Round Rock, TX 78665

David Z

Job Details: 12/23/2021

"Arrived on site to diagnose washer leaking hot water into unit. Found valve weeping on hot side. Cold side good, hot side weeping.Replaced parts and retested. Verified unit working as designed.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX505ESS2

Near New Braunfels, TX 78132

Andrew

Job Details: 12/23/2021

Arrived on site to test unit for no power. Found external drain pump is bad.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS

Near Seguin, TX 78155

Noah D

Job Details: 12/23/2021

"Arrived on site to inspect unit for not cooling. Upon inspection found the units ui board shorted causing issues, replaced board and tested. All functions worked. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Seguin, TX 78155

Noah D

Job Details: 12/23/2021

"Arrived on site to inspect unit for making loud noises when dispensing ice, upon inspection found the units bin rubbing causing the loud cracking sounds. Replaced bin and tested. Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB00

Near New Braunfels, TX 78132

Andrew

Job Details: 12/23/2021

"Arrived on site to test unit for little/no ice production. Found ice maker stuck mid cycle. Ice maker did not respond to diagnostics. Compressor attempted to turn on a couple times. Found compressor was hot. Condenser was clogged causing compressor to heat up. Cleaned confessor, replaced ice maker, tested unit, unit now working as designed. No leaks detected.

We serviced a

KITCHENAID OVEN

Model KFGC506JSS00

Near New Braunfels, TX 78130

Andrew

Job Details: 12/23/2021

"Arrived on site to test unit for amber light illuminating a couple minutes after turning unit off, every time. Was able to mimic issue multiple times. All components tested good. Replaced control, tested unit, unit now working as designed. Advised customer to connect unit to WiFi for software updates. No leaks detected. Job complete."

We serviced a

WHIRLPOOL OVEN

Model WFE550S0LZ0

Near Taylor, TX 76574

Wesley

Job Details: 12/23/2021

Arrived onsite and tested oven for tripping breaker. Put unit under full load and did not trip. Customer says prom was corrected after cycling the breaker. Advised that electrical supply issue is more likely a cause of an intermittent breaker trip. Unit is otherwise operating as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Buda, TX 78610

Leonardo

Job Details: 12/23/2021

Arrived on site to test unit for unit not heating. Test unit and found door damaged and will also need new mag cap and diode. Ordering door office to reschedule ; ordrng 1 W11173823 (Door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Leander, TX 78641

Kimo

Job Details: 12/23/2021

Arrived onsite for dishwasher with intermittent not draining. I gained access to the main control and replaced it then I replaced the drain pump and owi sensor. I ran diagnostics cycle and found unit operating as designed.job complete.

We serviced a

AMANA REFRIGERATOR

Model ASD2522WRB01

Near Driftwood, TX 78619

Andrey

Job Details: 12/23/2021

"Arrived on site to test unit for FC and RC not reaching desired temp, tested unit found freezer at 22 degrees and refrigerator at 52, exposed evap and there was no frost pattern, took amp draw on compressor and found compressor attempting to power on drawing 10 amps, compressor extremely hot to touch, spoke to office and confirmed that a new sealed system is required to complete repair, sealed system tech to try installing new start devise to see if compressor will start, need compressor, evap, Access valves and dye dryer, Office to get authorization and reschedule; ordrng 1 W10139462 (Compressor) and 1 WP2188823 (Evaporator) and 1 WPW10662129 (Capacitor) and 1 WPW10189190 (Start dev) and 1 WPW10143759 (Dye drier) and 2 TJ90SF8404 (Access valves)s"

We serviced a

MAYTAG OVEN

Model MMW9730AS01

Near Bastrop, TX 78602

Matthew

Job Details: 12/23/2021

"Arrived onsite to replace previously diagnosed part. Replaced temperature sensor. Tested unit by preheating oven to 350. The unit cycled with a low of 337 and a high at 357,averaging 347. Calibrated unit by +3 degrees to be closer inline to 350. Job complete"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Georgetown, TX 78633

Lou

Job Details: 12/23/2021

"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve failures, I removed and replaced the both valves and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH73521CS0

Near Georgetown, TX 78633

Lou

Job Details: 12/23/2021

"Arrived on site to inspect microwave intermittently working. Upon further inspection, the customer advised that sometimes when they open the unit door, the interior light doesnt come on and when they close the door it wont operate. I tested the unit and I found the switches are failing. I removed and replaced the 3 switches and tested and unit is operating as designed. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Georgetown, TX 78626

Jimmy J.

Job Details: 12/23/2021

"Arrived on site for Started with the clothes coming out too wet. Now the washer won't even come on. Found placing in diagnostics was the only way to get it to turn on. Buttons to UI were not responsive when pressing g power button. Only error code was F6E2. Couldnt get code to clear. Gained access to main control and controls green light was blinking. Removed UI and installed new UI. Same result with error code and it wouldnt clear. Checked continuity of UI harness and the yellow wire was bad. With this failure the main control will also need to be replaced as well. Ordering NTC harness W11449075 and returning with UI console W11319991. Replacing NTC harness, control, and console. . ; ordrng 1 W11449075 (Harness) and 1 W11319991 (Console)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near San Marcos, TX 78666

Noah D

Job Details: 12/23/2021

Arrived on site to inspect unit for not stopping the water coming into the unit. Upon inspection found the unit overfilling. Replaced control and ring per last tech. All functions returned. Complete

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near New Braunfels, TX 78130

Andrew

Job Details: 12/23/2021

"Arrived on site to test unit for shaking. Found unit a bit unleveled and leaning towards right side cabinet. Leveled unit and advised customer on loading procedures. Suspension was connected and bushings were eliminated per service pointer W11457833. Tested unit, unit working as designed. No leaks detected. Job complete."

We serviced a

GE DISHWASHER

Model GDT635HSMSS

Near Round Rock, TX 78665

David Z

Job Details: 12/23/2021

"Arrived on site to diagnose dishwasher that is tripping the breaker when in use. Customer says the unit would trip the breaker within roughly the first minute of use. On arrival unit was unplugged. Plugged it in and ran unit. Found it started and went through normal cycle fine. Tried to run with boost to turn on heater. Still no failures. Ran in diagnostic mode and powered on heater. Could no get issue to duplicate. Everything is running well. Unit is on a GFCI breaker. Advised customer to try running to a different plug if issue repeats since everything is testing good.

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Georgetown, TX 78633

Lou

Job Details: 12/23/2021

"Arrived on site to install previously diagnosed and ordered part. Due to the left RC door rusting, I removed and replaced the door and transferred parts from the old door to the new.

We serviced a

KENMORE FREEZER

Model 253.2204241

Near Buda, TX 78610

Kevin

Job Details: 12/23/2021

"Arrived on site and inspected freezer and found there is an air gap at the bottom left hand corner of the freezer door. Found there is multiple food items sticking out past shelf edges. Removed all possible food items that may be pushing against inner door surface, when attempting to close the door it just pulls away on the bottom.

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Killeen, TX 76549

Tyler

Job Details: 12/23/2021

Arrived on site for dishwasher leaking. Upon arrival confirmed M&s and found unit in warranty. After further testing found cause of leak was a failing door gasket. C ; ordrng 1 W11498831 (Door gasket)

We serviced a

MAYTAG DISHWASHER

Model MDB7749AWM2

Near Kyle, TX 78640

Jacob

Job Details: 12/23/2021

"Arrived onsite for unit running for long periods on time. Put the unit in diagnostics and let it run to help reset the control. Unit passed through with no issues. Let customer know to keep an eye on it. If the unit does not resolve, more likely the controls may need to be replaced

We serviced a

LG DRYER

Model DLEX3370W/00

Near Georgetown, TX 78633

Lou

Job Details: 12/23/2021

"Arrived on site to inspect dryer not starting when pressing the start button. Upon further inspection, tested the unit and pressed start and I could hear the relay on the control make the clicking noise, but nothing happened. I removed the top panel and found the drive belt broken. When I disassembled the unit, I found the front two rollers were badly worn.I removed and replaced the belt and cleaned the lint from the unit. I am ordering the rollers (2) and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service. No lint observed at the end of service. ; ordrng 2 4581EL2002H (Rollers)s and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Georgetown, TX 78633

Lou

Job Details: 12/23/2021

"Arrived on site to inspect dishwasher not working. Upon further inspection, customer advised that the detergent pod will drop to the bottom but it doesnt dissolve. I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing. Unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element are all operating as designed.I removed and replaced the sump/motor assembly and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near Austin, TX 78703

Luis

Job Details: 12/23/2021

"Arrived on site for thin to no ice. Ran diagnostics weak water flow entering reservoir diagnosed a defective valve,replaced valve,ran diagnostics good water flow unit passed all other test

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW3

Near Leander, TX 78641

Kimo

Job Details: 12/23/2021

Arrived for washer not filling. I gained access to the water valves at wall and turned then on the tested unit and found that unit is now operating as designed. Job complete

We serviced a

AMANA RANGE

Model ACR4303MFB4

Near Temple, TX 76502

Jonathan M

Job Details: 12/23/2021

Arrived on site for arrange that is not turning on several burners or the bake element. Inspected unit and work area. All the burners had been removed from the unit so I had to check voltage coming from the Internet switches. Found two infinite switches not supplying voltage one calling for the unit to heat.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near San Marcos, TX 78666

Noah D

Job Details: 12/23/2021

Arrived on site to inspect unit for not filling normally and causing leaks. Upon inspection found the fitting too short causing a leak. Replaced with longer fitting and tested. Complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Lakeway, TX 78734

Leonardo

Job Details: 12/23/2021

Arrived on site to test unit for unit not washing. Test unit and found unit working as designed job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Blanco, TX 78606

Jacob

Job Details: 12/23/2021

Arrived onsite for the lights on the top of the unit being dim. Noticed that the freezer light was out. Replaced the FR light. All lights returned to normal.