"Arrived on site for dishwasher not cleaning properly. Last tech found sensor bad and motor weak. Removed from counter. Replaced sump and motor assembly, verified operation. Call complete. No leaks. W11460946"

"Arrived on site to install new spray arms and float switch. Replaced both spray arms. Checked float switch and found nothing wrong with float switch. The unit had a very large amount of debris in the tub and floating around, which will trigger the float switch easily. Advised customer they must clean off dishes or debris will get under the float switch. Unit now working as designed with new spray arms installed. Parts used - WPW10491331, wpw10498900."

Arrived on site for oven turned off after 5 min then has not worked. Found breaker was tripped. Unit working after reset. Attempted to pull out and found power cord is not long enough. Couldnt check anything at control but both elements turned on and activated in test mode. I advised to do a broil 30min then bake 30min. Advise to have unit made accessible for repairs. Call complete. No parts

"Arrived on site to diagnose refrigerator making noise when in use. Traced noise back to evaporator fan. Customer was concerned the noise may be a little abnormal and runs a lot. Found sound consistent with this model line, and is not excessive. Advised unit may have up to an 80% run time, so hearing the fan is not abnormal here. If noise gets worse we can attempt to insulate with sound pads, but unit is within spec. Call completed, no parts needed."

Arrived on site for microwave making noise. Makes noise when blower is activated in high and medium speed. Removed from over range and inspected. Found fan motor defective. Replaced blower fa. Verified operation. Call complete. W11441128

"Arrived on site to diagnose washer with failing display. Found several pixels out in console. I replaced the console and verified console good. When a cycle tries to run the unit now throws an F3E2, for the NTC sensor. I removed the back panel and found the sensor and harness plugged in and look fine. Will need a 2nd tech to unstack this unit and replace control / harness / sensor to resolve. Office to reschedule with 2nd tech. Parts used on this visit - W11325580.; ordrng 1 W11549931 (Control) and 1 W11755727 (Lower Harness) and 1 W11314664 (Heater Assembly)"

"Arrived on site to diagnose washer that is constantly running the drain. Cancelled drain loop and checked pressure hose. Found unit would keep running the drain pump nonstop even when cancelled. Pressure hose is clear, indicating a failure in the pressure switch on the control. Ordering control to resolve. Office to schedule when controls arrive. ; saved tckt"

"Arrived on site to diagnose washer that is constantly running the drain. Cancelled drain loop and checked pressure hose. Found unit would keep running the drain pump nonstop even when cancelled. Pressure hose is clear, indicating a failure in the pressure switch on the control. Ordering control to resolve. Office to schedule when controls arrive. ; saved tckt"

Arrived on site for ice machine making a loud noise when compressor comes on. Found unit working. Has full bucket all components compressor has loud internal buzz. Inspected compressor area for cause. Seems to be coming directly from compressor. Also found water level sensor stops a bit early. Other wise unit is working. Goo d frost pattern. Condenser clear. Office will call to schedule. ; ordrng 1 W11735041 (Compressor) and 1 W11542867 (Pump) and 1 W10843121 (Drier.)

Arrived on site to install previously diagnosed and ordered part per previous tech. I replaced the vent assembly and placed the unit into diagnostics to run a test cycle. The dishwasher completed the test cycle with no issue. I then started a normal cycle and observed how the dishwasher is operating properly now. No water leaks observed during service. W11414073

"Arrived onsite to replace previously diagnosed parts. Replaced washplate, agitator with cap and UI. Tested and unit is now functioning properly. Job complete"

Arrived on site washing machine making loud noises.Upon investigation found rotor bolt ver loose. Which caused noise during spin cycle. Tightened bolt ran test cycle washing machine no longer making noises. Job completed unit running as designed. No parts used

"Arrived onsite for unit not dispensing water. On arrival customer stated since she has returned home, the dispenser has been functioning. Checked dispenser and is functioning. Could not duplicate any issues. Customer will monitor. Job complete"

Arrived on site for washer locked everyday. Inspected unit and found control lock to user Ui was on. Turned off lock and tested unit is now running as designed. Job completed

"Arrived onsite for unit tripping breaker. On arrival found unit had been connected to an adjacent outlet with an extension cord. In about a weeks time the unit has not tripped the breaker. Contacted tech line for assistance as unit is currently functioning. Spoke to Drew SR#7739876285. Tech stated that if unit has been running then that rules out the unit being an issue and the electrical should be checked. Replaced evaporator harness as precaution. Once unit is placed back in regular spot, should the breaker trip again, recommended replacing breaker."

"Arrived on site to inspect range tripping breaker. Upon further inspection I checked the wiring and checked the terminal block and observed that all the wiring is without issue. There are no visible signs of issues with the elements. I followed safety protocol and made documentation of the unit with multiple photos. I called safety line and they instructed me to call tech line first to follow their suggesting and how to proceed. I called tech line, however they were not available due to training. Office to follow up."

"Arrived on site for unit not completing spin cycle. Tested and found unit clicking and not reaching full rpm Also found stored error code. For basket re engagement fault. Inspected drive components. And found slider broken. Replaced it with new one and tested Unit running as designed job completed 7/4 basket engagement failure, 6/3 ACU cannot hear MCU, 0/7 , 8/6 water hazard , 0/5 off balance load ."

"Arrived on site to inspect refrigerator no cooling properly. Upon further inspection, I placed the unit into diagnostics and checked all the sensors. All the sensors pass. I gained ed access to the control and checked the condition of the heater. The heater is measuring as good. I placed the unit back into diagnostic and ran a forced defrost and measured proper voltage through the heater. At this point to fix the issue I will need to replaced both eco trolls and the defrost sensor. I am ordering the ui control W11456119 and will replace all three parts on the return visit. I am scheduling for 11/8; ordrng 1 Uicontrol (W11456119)"

Arrived on site to inspect dishwasher stopping mid cycle and no drain properly. Upon further investigation I placed the unit in diagnostics and ran a test cycle. I observed all functions operating as designed except the draining. I removed the drain hose and observed how the water was draining however was very slow and restricted. I gained access to to the drain pump and found it to be in good condition. I attempted to clear the drain hose by using a vacuum however this did not improve the flow through the hose. I am ordering the drain hoses W11414944 W11614117 and scheduling for 11/8. No water leaks observed during service.; ordrng 1 W11414944 (Hose) and 1 W11614117 (Hose drain)

"Arrived on site for unit having intermittent cooling issues in the freezer section. Inspected and found freezer evaporator fan, not running, and would also energize in test mode. Fan has proper voltage but not energizing. While testing found that now unit keeps displaying door ajar. Freezer light also not functioning properly. Tested and found freezer door switch not registering. Diagnostics shows open consistently. Checked voltage for switch and found only 54 volts. Checked voltage from red wire to chassis is 80 vac and black to chassis is 121 vac. Unit appears to have some short of short in the internal wire harness. Will need to contact tech line to review possibility of a good repair. Need to contact tech line. Tech line closed during time of service. ; O-emld tckt"

"Arrived on site to inspect dishwasher starting on its own. Upon further inspection, I placed the unit into diagnostics and observed error F1E2 (control software issue) I will need to replaced the control to fix the issue. I am ordering the control W11683480. No water leaks observed during service. Office to schedule return service.; ordrng 1 W11683480 (Control)"

Arrived on site to install previously diagnosed and ordered part per previous technician. I installed the ceramic support however the smell burning smell that the customer experienced still persisted. I am scheduling for a 2 hr so the unit can be examined fully and ordering noise filter W11578573 and fan W11344874 CNOTE 2 hr. Office to schedule return service.; ordrng 1 W11578573 (Noise filter) and 1 W11344874 (Fan) and 1 CNOTE (2 HR)

"Arrived on site for no cool. At time of visit unit was unplugged,powered unit on fans powered on compressor not powering on or attempting to power on,replaced start device,powered unit on compressor powered on,heat from discharge tube,removed evaporator cover frost forming on evaporator. Used w11524472"

"Arrived on site to test unit for gas smell, tested unit found gas shut off and customer stated that a company came out and found a leak in the flex pipe, but customer only is smelling gas when unit is in use, tested all joints and flex pipe with bubble solution and could not find any leak, used gas leak detector around and inside unit and could not detect any gas leak, customer just moved in and never had a gas range , explained to customer that gas range do have a residual gas smell and turn on vent will help, called safety to document, SR#7740203259, unit is running as designed, no leaks detected job complete"

"Arrived on site for water leaking. Found frozen drain in fresh food section,removed drain extension in compressor compartment found obstruction in drain tube,cleared drain tube extension,reassembled in compressor compartment. Removed evaporator cover found previous company spliced in new thermistor incorrectly,defrosted drain,checked water flow good,installed new evaporator cover. Used w11167902"

"Arrived on site to test unit for excessive shaking, tested unit found failed suspension, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11130362"

"Arrived on site for no cool. Checked freezer and compressor compartment no traces of dye,checked pressure,low side reading -20 and high @ 50 uploaded picture. Pressure equalized at 0 after 2 min,pressurized system to 225 after 6 min pressure dropped sprayed all tubing in compressor compartment no bubbles,sprayed all tubing and evaporator no bubbles forming,contacted tech support per tech support information being sent over to product review team SR#7740244776"

"Arrived on site to test unit for freezing too much causing packages to burst, tested unit found FC at correct temps and no frost or condensation buildup in FC, explained to maintenance that what stuffs freezes it slightly expands and if the freezer is packed tightly then sometimes the package can burst, unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site for no ice. Removed front cover found broken wire on grid cutter,ran diagnostics found weak water flow and pan not fully filling due to pump shutting off water fill early. Replaced defective water valve,recirculating pump and grid cutter,ran diagnostics all test passed no leaks at valve. Used w11542867,w10919199,w10897719"

"Arrived on site to test unit for not unlocking, tested unit found failed latch, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11565030"

"Arrived on site to test unit for gasket not sealing, tested unit found gasket on top of RC door slipped out causing door not to seal properly, gasket is in good condition and not damaged, added adhesive behind gasket and secured it in place, if gasket issues return then RC gasket will need to be replaced, at this time unit is running as designed, no leaks detected job complete installed WP482338"

"Arrived on site for dispensing water issue. Customer recently replaced water filter,filter lasted about a month then stopped dispensing water,with new filter installed water dispensing,installed filter that lasted a month and no,water dispensing,reinserted new filter and water will dispense,diagnosed a defective filter that only lasted a month. Customer is going to return defective filter."

"Arrived on site for no ice. Tested dispenser weak flow,removed filter good flow,customer has filtration system in home will not need a filter,found frozen fill tube,defrosted fill tube,ran icemaker harvested passed icemaker filled with water. No parts used."

"Arrived on site to test unit for no power, tested unit found it has power but customer stated that ice got thinner and thinner and then stopped, tested unit found water trickling from fill line,removed filter and all pressure returned to normal, replaced filter provided by customer and tested, unit is now filling properly unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to inspect washer lid not latching. Upon further inspection, the customer advised that the washer lid wont lock and it wont complete a cycle. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. I calibrated the unit then started a normal wash cycle. I monitored the unit and canceled the cycle. Customer placed some items in the unit and started the unit on a normal cycle and I monitored the cycle. The unit operated as designed. I made recommendations for use and care and detergent use. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect refrigerator ice maker not working and freezer section not cooling. Upon further inspection, the customer advised the ice maker stopped making ice and the freezer (FC) section stopped cooling, but then the following day, the unit began to cool again. Customer advised they turned the ice maker off as all of the ice melted and leaked water, but they turned the ice maker on this day and upon arrival, I found the ice maker has made approximately three batches of ice. I tested temps in the FC=-7 egress & RC=39 on manufacturer settings of 0/37. I placed the unit in diagnostics and performed test 40 and the unit operated as designed. I tested all other components in diagnostics and I could not get the unit to fail. Customer advised that they have not had any power failures or surges. I recommended the customer monitor the unit and should it fail again to call it in for service. Unit is operating as designed and no water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the noise sometimes gets so loud they can hear it in their bedroom. I placed the unit in diagnostics and tested the evap fan and damper in test 3 and when the FC evsp fan motor began to ramp up in speed, the customer identified the noise which was coming from the FC evaporator/fan area. I gained access to the evaporator and found the suction line and cap tube resting on the evap cover. I adjusted the tubing by pushing it back towards the back wall of the unit but could still hear the noise. I found the right screw on the evap fan bracket was loose. I removed both screws and adjusted the fan motor bracket and secured it to the back wall and retested the evap fan motor and the noise was gone. I reassembled the unit and retested and the unit is operating as designed. I advised the customer of my findings/repairs. No water leaks observed during service, job completed. No parts needed/installed."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I checked the ice maker tray for water and found none and checked to make sure the ice maker emitter/receiver boards were turned on and they were. I placed the unit in diagnostics and tested the unit and found no error codes in test 56. Tested the harvest in test 57 and the ice maker is operating as designed. Tested the fill tube in test 45 and the ice maker filled with water. I tested the ice level sensor (emitter/receiver boards) and it showed 01-ice bin full or not present and the ice bin was empty and present. I removed,and replaced the emitter/receiver boards and retested no unit is operating as designed. I cycled power to the unit to reset the controls. No water leaks observed during service, job completed. W10870822, W10898445"

"Arrived on site to inspect washer not completing cycles. Upon further inspection, I found the unit unplugged and plugged it in. Customer advised that the unit makes a constant noise and wouldnt complete the cycles. I placed the unit in diagnostics showing error code F3E1-pressure sensor fault. Cleared the code and continued with calibration. Placed the unit back into diagnostics and tested and it operated as designed. As I was about to walk out to my service van, the drain pump came on even though there was no water in the unit to drain. I removed and replaced the main control with water level sensor and calibrated. Retested in diagnostics and the unit is operating as designed. No water leaks observed during service, job completed. W11503810"

"Arrived on site to test unit for not ice production. Ice maker passed in service test 120(PA), fill tube heater is reading good and receiving proper voltage. Valve opening and filling properly in service test 97. Replaced ice maker as a precautionary and advised customer to monitor. If issue persists recommend valve and fill tube with heater assembly. Left filter out and advised customer to monitor with filter removed. SR#7739782585"

Arrived on site to test unit for upper rack not coming out all the way. Found right side of rack the wheel was not in the track correctly. Removed rack and secure wheels to track job complete.

Arrived on site to replace sump and motor and heating element. Replaced both parts test unit no leaks present unit washing and heating correctly job complete.

Arrived on site to test unit for damaged control board. Found damaged in overlay. Replaced control board could not run a test due to unit being in the garage. Job complete.

Arrived on site to test unit for unit not washing and unit leaking. Test unit and found and sump and motor but couldnt duplicate the leaking. Replaced sump and motor ran unit and no leaks present job complete. Saw water damaged on floor but cant duplicate the dishwasher leaking

Arrived on site to test unit for unit not draining. Test unit and found drain motor impeller broken. Relaxed drain motor test unit and unit draining correctly no leaks present job complete.

"Arrived on site to test unit for excessive shaking. Found suspension is shot. Also found excessive play in wash basket due to bad gearcase. Recommending gearcase, cam, belt, actuator, run cap, tub ring, suspension, hub nut and basket block. Office to reschedule. ; ordrng 1 W11454741 (Gearcase) and 1 W10721967 (Cam assembly) and 1 WPW10006384 (Belt) and 1 WPW10006355 (Actuator) and 1 W11158830 (Cap) and 1 WPW10215107 (Tub ring) and 1 WP21366 (Spaner nut) and 1 WP389140 (Block)"

"Arrived on site and replaced previously diagnosed condenser motor(W11127829), sound pads(W11113654), motor housing(W11736795) and silicone(W10841140). When removing fan blade one blade broke. Needing new fan blade. Rescheduled for Monday 11/11. ; ordrng 1 W11193484 (Fan blade)"

"Arrived on site to test unit for turning off in the middle of heating. Found console connection was loose. Secured connection and tested at 1min, 2mins and 3mins. Unit now working as designed. No parts replaced. Job complete. ; schdld next appmnt for 11/11 MON !"

Arrived on site to replace right rear burner. Replaced burner Test unit and hot surface light went off. Turned oven on to 500? with ground off for burn out job complete.

Arrived on site to realce fill valve. Replaced valve no leaks present went to start the unit and found cancel button and start button not responding now. All the other buttons are working. Will order new board and membrane. ; ordrng 1 WP8531873 (Touch pad board) and 1 8531877 (Cable ribbon)

Arrived on site to test unit for clicking sounds and not cooling. Found compressor seized. Recommend compressor replacement and lower harness. Needing 2hrs on return visit and office to reschedule. ; ordrng 1 W11557425 (Compressor) and 1 W11752088 (Harness) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)

Arrived on site to test unit for door not closing. Test unit and found feed tube not sitting correctly not allowing top rack to sit flush making door not close correctly. Secured feed tube yes unit and unit test good job complete.

Arrived on site for range showing f3e2 and not functioning. On arrival confirmed error. Found oven sensor at 1.09kohms and no damage in harness. Replaced wpw10655845 control and w10833885 sensor. Tested oven and found it working as designed. Call complete

"Arrived on site for washer making a loud noise during spin. On arrival found belt marks on cam and actuator not shifting properly. After I replaced cam w10721967, belt w11239857, and actuator w11481722. Tested unit and found unit working as designed with no leaks. Call complete"

"Arrived on site for oven not heating. Upon arrival, test polarity and is correct. Test resistance of both bake and broil elements and are within range. Ran a bake cycle and confirmed 237 V at element. Preheat oven to 350 and preheated correctly. Allowed unit to reach 350 and began observing heat cycles. Found customer was not using cook setting correctly. Unit is operating as designed. Job complete"

"Arrived on site for Won't wash or drain and spin. Upon arrival, customer played video of noise issue. Sounds like something in drain pump when wanting to drain. Raise unit to inspect unit . Found debris caught between drain pump and drain hose. Cleared out debris. Test unit and is now draining correctly without unusuall sounds. Ran a quick cycle and unit operates correctly. No leaks present at this time. Job complete"

"Arrived on site for washer not working. On arrival confirmed issue but found no errors in diagnostics. During tests I found hub drive broken due a failing gearcase as well as the incorrect retainer was installed(per techline) leading to repeat issue, ordering W11385424 retainer clip and will need to return with gearcase and other parts sent. Rescheduled customer for 11/8/24; ordrng 1 W11385424 (Retainer)"

"Arrived on site for rack not sliding in in out. Upon arrival, inspected unit and found right side track is out of position. Inspected slide and is good. Reinstalled slide and test unit. Rack is now slides in and out correctly. Unit is operating as designed. Job complete. No parts needed"

"Arrived on site for ice maker leaking water, on arrival confirmed failure. Found valve leaking into ice maker and ice maker jammed. Replaced ice maker wpw10300024 and valve w11043013. Tested unit and found no leaks and informed customer to give unit 24 hrs to fill bucket, also found ui failing and ordering W11542754 ui. Rescheduled customer for 11-11-24.; ordrng 1 W11542754 (Ui panel)"

"Arrived on site to test unit for noise. Upon arrival customer stated unit will make a humming noise all the time. Evaporator fan was engaged at the time of service. Removed cover and inspected, no ice buildup and fan is not making contact with the shroud. Stated to customer noise is normal and the unit will make noise. Advised if the noise gets extremely loud like a fan blade hitting ice then there would be an issue and to contact the office. At this time unit is running as designed with all components properly engaging. No leaks detected, no parts installed, job complete."

"Arrived on site for lid not locking. Upon arrival,inspected unit. Found lid is warped inward not allowing strike to make a correct contact. Was able to push lid to correct position. Unit is now operating as designed. No leaks present. Unit is installed on make shift floor at back of home. Advised customer that needs to be leveled correctly. Job complete"

"Arrived on site to test unit for not starting cycle. Upon arrival customer stated after doing two cycles, unit would not start the third cycle, lid latched but it was stuck on sensing. Customer had started a cycle before arrival, unit has progressed through the wash, rinsed and went into a spin cycle. After cycle completed, began a new cycle immediately after. Unit started to sense and fill with water. Canceled cycle and started a new one multiple times, each time cycle began to progress through the cycle as designed. Could not mimic issue. Replaced harness (W11643701) as precautionary and started a cycle with bedsheets, unit began to sense and fill. Unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for constant squeak. Upon arrival verified issue, when activating cycle unit immediately starts to squeak. Gained access to inside components, found a large quantity of lint throughout the unit causing wear on roller bearings and pulley wheel. Replaced roller bearings and pulley wheel using the repair kit (4392067) and belt (WP8547157). Removed all lint and assembled unit, tested unit, squeak has been eliminated and all components are now properly engaging. Unit is running as designed, job complete."

"Arrived onsite for not powering on. Upon arrival, found unit is currently operating with a load. Customer stated that the issue is that unit is wobbly and not leveled. Upon inspection, found front right foot is damaged. After inspecting unit, unit no longer operates. Removed cord panel and found cord was not installed correctly at terminal block and an improper temporary connection was made by installer. Need to replace terminal block. Ordering terminal block and leg. Office to reschedule. I left unit unplugged and advised not to use.; ordrng 1 WP3397659 (Terminal block) and 1 W11025920 (Leg)"

"Arrived on site to test unit for not dispensing detergent. Upon arrival entered diagnostics and tested dispenser, detergent pump is not engaging. Replaced dispenser assembly (W10862190) and tested unit, detergent pump is now engaging and dispensing soap. Noticed soap dispensing is on level 5/6. Customer has a soft water system. Advised customer to use less soap due to over sudsing issue during diagnostic cycle. Soft water systems require a lot less soap than usual. Also advised to run cleaning cycles to removed any buildup. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced harness (W11643701) and lid latch (W11670519). Ran a calibration cycle, successful. Ran a diagnostic cycle, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not turning off. Upon arrival customer stated when he is using the unit, after something is cooked and door is opened to remove the items, console will start flashing images and temp will start to rise. Preheated unit to 350?, could not mimic issue. Unit has not been connected to wifi, software has been corrupted causing intermittent issues. Replaced console (W11600355) and connected to wifi. Advised customer to run a couple cycles, if issue returns try to capture a video of the issue to help better pinpoint. At this time unit is running as designed, job complete."

"Arrived on site to replace previously diagnosed part. Replaced drum (W10508188) and belt (661570V), noise has not subsided after testing. Inspected motor and found motor bushings and clamps have a lot of play allowing the motor to be shifted up and down. Recommend replacing the motor, motor mount, and motor clamps. Ordering parts, rescheduled for 11/08.; ordrng 1 W11364931 (Motor) and 2 WPW10121316 (Motor clamps)s and 4 WPW10212660 (Sound pads)s"

"Arrived on site to test unit for not draining. Upon arrival customer stated they started to notice that water will pool in the bottom of unit and a smell would form.Tested unit, when engaging drain pump all the water got drained. Ran a diagnostic cycle, all components properly engaging. Noticed the drain hose under the sink was too low, raised it above the unit and above the disposal so water does not siphon back into the unit. Ran another diagnostic cycle, all tests passed. Unit is now running as designed. Advised customer to run cleaning cycles to remove any buildup, showed how much soap is needed and use rinse aid to help to dry dishes better. No leaks detected, no parts installed, job complete.; O-emld tckt"

Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. Customer advise at the unit. Works fine and does make ice but that they are having an issue with the refrigerator dispensing ice. She advised that she has taken the ice container out and it appears that the dispenser motor doesnt turn. I did confirm the customers complaint and found proper voltage going to the dispenser motor but the motor completely seized. Ordering the dispenser motor and rescheduled the customer to 11/7.; ordrng 1 W11671282 (Dispenser motor)

"On arrival verified complaint of shaking, found one leg off right front, inspected gear case and it is good no leaks. Reinstalled the leg. Verified suspension are good. Balanced unit see quick pics. Ran cycle and had no shaking. Advised customer on use and care. Job complete no parts installed."

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight twists in power cord removed). Verified voltage and polarity are correct. Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle,unable to document with TL. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11707168"

"KRFC300ESS11 Arrived on site for RC freezing. Upon arrival, customer mentioned a strong sour/rotten smell coming from back of unit. Upon closer inspection, found dead lizard in the condenser pan. Cleaned entire pan and continued to inspect behind Fc evaporator cover. Found no issues and now unit is smell free. Unit is operating as designed. No water leaks detected at this time. No parts replaced"

"Arrived on site to test unit for not washing properly, tested unit found pump struggling to remove water, inspected drain hose and found no high drain loop installed causing Grease to buildup in drain hose clogging it, rack falling off do to missing stops and door is falling down do to failed pads, will need to replace drain hose, stops and pads, ordering parts rescheduled for 11/7 ; ordrng 1 WPW10545278 (Hose drain) and 1 3385556 (Drain hose) and 1 WPW10082861 (Stops)"

"Arrived on site to replace previously diagnosed control, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11607637j"

"Arrived on site to test unit for low water pressure, tested unit found water trickling out from dispenser, removed filter and water pressure returned to normal, customer will replace filter at this time job complete no parts installed"

"Arrived on site to test unit for not advancing cycles, tested unit found control acting erratic, any attempt to put unit into diagnostics activate drain pump and power has to be cycled to turn off pump, control was run without, ordering control rescheduled for 11/8 per customer request ; ordrng 1 W11603810 (Control)"

"Arrived on site to test unit for not spinning, customer she had a full load of towels and its starting to screech, tested unit found pulley fell off causing washer to malfunction, replaced cam and tested, unit is now running as designed, advised customer that this unit should not be loaded more the 50% capacity, no leaks detected job complete installed W10721967"

"Arrived on site to test unit for console not responsive, tested unit found console is frozen, cycled power and all functions returned to normal, ran two vent test and both came in as completely restricted, customer hasnt clean vent in years,explained to costumer that condensation is accumulating on the console making it unresponsive, advised customer to hire a professional vent cleaner and dont use the unit until the restriction has been removed, at this time job complete no parts installed"

"Arrived on site to inspect dryer not drying properly. Upon further inspection, I tested the dryer and verified that the heating circuit was operating correctly. I ran an airflow test on the dryer and found that it is getting poor airflow. I advised the customer that the vents will need to be addressed and that everything is testing good with the dryer. No parts installed."

Arrived on site to install previously diagnosed and ordered part. I installed the left door hinge. The door has improved and is making a good seal. I tested the oven and preheat to 350 degrees No hot air is escaping from the door. Unit is operating as designed. W11700313

"Arrived on site to inspect washer not starting cycle. Upon further inspection, I gained access to to the control and measured the leads for the drain pump. I got an OL. I gained access to the underside of the unit and verified that the pump is ok. I found that there is a break in the wiring. I replaced the wiring harness and tested the unit. The unit is now operating as designed. No water leaks observed during service. W11643701"

Arrived on site to inspect washer with no power. Upon initial inspection I found that the washer was receiving voltage but had no outgoing voltage and no green status led. I checked the drain pump from the control and verified that it was in good condition and not shorted. I replaced the control and tested the washer. The washer is now operating as designed and no water leaks observed during service. W11419171

"Arrived on site to inspect washer not starting cycle and making loud noises. Upon further inspection , I placed the unit into diagnostics and observed error F7E1 (tachometer missing or wrong signal) I gained access to the underside of the washer and found that the cam assembly was starting to grind due to the actuator no operating properly. Because of this error, the washer was not able to lock or start. I replaced the cam and the actuator and tested the unit. The unit is now operating as designed. No water leaks observed during service. W10721967 W11481722"

"Arrived on site to inspect refrigerator not cooling. Upon further inspection I observed a large amount of frost buildup on the evaporator cover. I tested the heater circuit from the control and found the heater to be good however the defrost sensor is showing open. I ran a forced defrost and was measuring voltage to the heater inconsistently. I will need to replace the sensor, control and ui control together. I am ordering the ui control W11518204 and will replace all three on return visit. Office to schedule return service.; ordrng 1 W11518204 (Ui control)"

"WTW8127LC1 Arrived to inspect noise. Discussion with the customer revealed the issue was with noise, but additionally, non-completion of various cycles and loads. Service test mode had F0E3, F6E3 and F0E5 and I cleared for inspection and testing. Manual mode tests operated as for the most part, but I noted some excessive noises and moved to visual inspection of the gear case area. I found clear indication of gear case lubricant that had been lost, flung to the inside of the cabinet area and then sat for some time. The sliders outer ring had broken free and could easily rotate on the plastic hub, but not move up and down, an outlier type of failure. I removed and replaced the gear case and slider and recalibrated. The feet required adjustment to lower the machine to prevent excessive vibration, and testing reveled that issue corrected. During testing, the machine stopped responding to any service or customer mode tests. I found the lid had locked, but had then not unlocked, also not generating any service mode errors or otherwise, an uncaught error. While removing the console for inspection, the lock acuptuated to the unlock position and I could not recreate, or get the failure to occur again. I suspect the connection to the lid lock at the control may have been faulty and I ensured it was functional prior to ending service. The machine operated within service test mode and customer mode, and no leaks were observed during service. The customer had been using one to two detergent pods for cycles and I advised on detergent type and amounts, for a much better wash and longevity of the machine."

"WTW5057LW0L Arrived to inspect banking during spin. I found the basket was nearly touching the inner left corner of the cabinet and further inspected. After lower machine inspection and finding no faults, other than a drain pump harness that was not secured, I found no other issues and secured the harness. I set the leveling legs to center the basket within the cabinet and calibrated. Entering into a service mode test, the machine operated as expected. I advised the customer with loading and detergent use. No leaks observed during service."

"MED6230HW3 Arrived to inspect noise. The customer presented a video and I also verified during testing. The machine would make an extremely loud vibration noise and the blower wheel had split, only separating enough to contact the blower housing and make the noise when heated. I removed and replaced the blower wheel and applied sound deadening material to other known noise sources and tested. The terminal block area had other issues as well, and I corrected. Operational test good."

"Arrived on site to install previously diagnosed and ordered parts. Due to the emitter/receiver board failures and the ice maker tray beginning to corrode, I removed and replaced the emitter/receiver boards and ice maker and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the compressor failure, I evacuated the system and cleared the system with Nitrogen. I removed and replaced the compressor, access valve and UV dye drier and vacuumed the system down to -30/0psi. Inspected the system for any leaks and found none. Installed 56g of R600 refrigerant and monitored the unit. Unit is beginning to cool as designed. I recommended the customer allow the unit to cool for at least 24 hours before placing food items inside. Leveled the unit and tested door functions. No water leaks observed during service, job completed. WPW10143759, W11506635, W11574734"

"Arrived on site to inspect refrigerator water filter wont release from housing. Upon further inspection, I attempted to remove the water filter and found the release arm was broken on the housing. I was able to get the filter out and removed and replaced the filter housing. Customer had a new filter and I installed it and tested. Unit is operating as designed. When I turned the water off at the wall valve, I found the water hose was leaking at the wall and I tightened it (photo). No water leaks observed at the end of service, job completed. W1116042"

"Arrived on site for lights out in fresh food section . Found FC module out ,fz light is fine . Replaced led fresh food module W11527432. Unit is lighting up. No water leaks detected at time of service . Job complete"

Arrived on site for dryer not heating properly . Ran temp checks and air flow . Found air flow restriction. Recommend having exterior vent cleaned . Dry is performing normally . No parts installed . Job complete

"On arrival verified complaint of not draining. Replaced drain pump and ran diag cycle all components are not working correctly job complete no leaks detected during service, installed w11396717"

"On arrival verified complaint of broken door glass. Visual inspection found both doors have broken door glass. Will need to order oven door assy. 2 call count for accessibility and repair. Unit is currently on the floor and not in an accessible location. Unable to access unit with out possibility of floor damage see quick pics. Office to reschedule when parts are available, ; ordrng 1 W11602612 (Oven front door glass assy)"

On arrival verified complaint of leaking. Visual inspections shows no damage or hoses missing. Ran test cycle and found sump motor leaking. Pics in quick pics. Replaced sump motor and marked part for return to wpl. Reran test and unit is no longer leaking job complete installed w11613489

"On arrival verified complaint of tripping breaker. Took a photo of mod/Ser tag, product exterior front, product surroundings, product area of potential concern full, mid, and close, and breaker outside. Verified voltage and polarity are correct, On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage Terminal block is wired correctly and is tight twists in power cord removed). Removed power cord from wall. Replaced Bake and broil elements and main control. Checked continuity between element casings and terminals and found OL. Removed ground strap. Reconnected power. Ran bake element and broil elements in then ran bake cycle at 500 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle, disconnected power,and reattached ground wire. Reconnected power and Set bake at 500 Advised customer to run for 1.5 hours and turn off cycle, spoke to TL 7740235519 and spoke to safety, and submitted picture of breaker. Advised customer if it happens again to replace breaker. If problem persists call customer service. unit is working as designed job complete replaced bake element w11182108, broil element w10856603, and main w11594224. Parts are labeled and set to be returned per wpl safety request"

On arrival verified complaint of not heating RF center burner ring. Visual inspection shows broken burned winding for middle ring. Checked voltage to center burner and found 240. Recommend rf burner. Spoke to claims. Approved to continue repair. Replaced element and verified function unit is now working correctly job complete installed W11517959

"Arrived on site to test unit for error code. Upon arrival customer stated error code is always flashing, was able to reset the unit and use it but now even after the reset unit will not operate. Entered diagnostics and found F6E3 no communication from the MCU detected by the ACU. Replaced console (W11535124), engaged diagnostic cycle, when reaching the spin basket did not move. Entered component activation and activated spin, unit did not spin. Hand spun the basket, there is more resistance than usual and unit is shaking when slowly spinning the basket. Contacted service thread, per service thread issue is with the stator or the control. Ordering additional parts to ensure completion on return visit. Ordering parts, rescheduled for 11/06.; ordrng 1 W11354541 (Stator) and 4 W11316766 (Shocks)s and 1 W11557801 (ACU) and 1 W11456953 (Switch)"

"Arrived on site to test unit for no ice production. Upon arrival entered diagnostics and activated ice maker, ice maker did not engage, switch or motor faulty. Replaced ice maker (W10873791) and tested unit, ice maker went through a harvest with no issue. Tested fill, ice maker filled with adequate amount of water. Did notice the dispenser pressure is a little weak, advised customer to replace filter to restore proper pressure. Unit is now running as designed, no leaks detected, job complete."