Service History 16

We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Austin, TX 78732
Robert
Job Details: 09/02/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Elgin, TX 78621
Matthew
Job Details: 09/02/2021
"Arrived onsite for washer not completing cycle. Upon arrival put unit in diagnostics and found stored error code Long/no fill, motor fault. Tested unit and found failed valve. Replaced valve and tested. Unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ01
Near Georgetown, TX 78626
Jonathan
Job Details: 09/02/2021
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Found to many to items in FC that could cause cooling issues. Found wire harness cover at door torn open, no damage to harness. Performed diagnostics mode and tested ice maker cycle. Ran fill cycle and found no water to ice maker. Disconnected at door and ran fill cycle. Found water going to door. Found water line frozen in door. Thawed water line and tested fill cycle. Found ice maker filling. Will need to replace door for permanent repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Austin, TX 78747
Luis
Job Details: 09/02/2021
"Arrived on site for no ice. Diagnosed a defective icemaker replaced icemaker assembly,."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS02
Near Austin, TX 78747
Luis
Job Details: 09/02/2021
"Arrived on site for ice build up. Found excessive ice build up in freezer section,found gap at door seal,removed door,found drawers not alighted in freezer compartment. Cleared out ice on liner walls at drawers reinstalled drawers correctly,adjusted door and seal checked door operation good checked seal to cabinet good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78757
Scott
Job Details: 09/02/2021
"Arrived on site for washer making a lot of noise and not spinning out load . Found gearcase failed . Recommended replacing gearcase
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Del Valle, TX 78617
Jacob
Job Details: 09/02/2021
Arrived onsite to replace control. Replaced control. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
GE RANGE
Model JBP48BA1BB
Near Georgetown, TX 78628
Jonathan
Job Details: 09/02/2021
"Arrived on site for oven not heating up to correct temperature. Inspected unit and work area. Found no visual failure with heating element. Pulled unit and found wires to element burnt. Mead resistance on element and found opened/ failed. Found wires repairable. Repaired wire harness and assembled unit. Powered on and tested operation. All tested good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS5
Near Austin, TX 78750
David
Job Details: 09/02/2021
"Arrived on site to diagnose microwave that is not starting sometimes, and light doesnt come on. Tinkered with door and found that sometimes the interlocks arent getting proper connection, so unit doesnt start. Replaced with updated interlock kit and retested. Verified unit is working properly at all times.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ
Near Round Rock, TX 78664
Tommy
Job Details: 09/02/2021
Arrived onsite for refrigerator not making ice. Upon arrival found unit had completely frosted water line going to ice maker. Recommended full defrost and took photo. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78750
David
Job Details: 09/02/2021
"Arrived on site to diagnose refrigerator that is at times building ice in the right side of the FC. On arrival customer let me know they have defrosted and the issue seems to have self resolved once they melted everything down. I advised them on making sure to only put pizzas in the pizza pocket in the front of the door, as something had kept the door from closing and created that air leak. Provided part # for whirlpool silicon grease for the slides. Heated door gasket with heat gun to help gasket seal better.
We serviced a
WHIRLPOOL DRYER
Model WED5530SQ0
Near Austin, TX 78748
Kevin
Job Details: 09/02/2021
"Arrived on site and inspected dryer and found thermal fuse has failed, door switch is broken.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVB01
Near Austin, TX 78722
Matthew
Job Details: 09/02/2021
Arrived onsite for refrigerator not dispensing water. Upon inspection found housing where switch is secured is broken. Actuated switch and water did dispense.
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW03
Near Austin, TX 78748
Luis
Job Details: 09/02/2021
"Arrived on site for unit not freezing. Temp reading 20 removed evaporator cover good frost pattern on evaporator,checked low side pressure good reading +5 found door warped uploaded picture gasket sealing under plastic liner unit will need a freezer door autho WYL0K00APL1; ordrng 1 W10747004 (Door) and 1 W11178521 (Nameplate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Hutto, TX 78634
Wesley
Job Details: 09/02/2021
Arrived onsite and installed module in freezer. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model MHWE200XW00
Near Burnet, TX 78611
Cliff
Job Details: 09/02/2021
Arrived on site to diagnose a washer that will not drain. Found drain pump failed and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Jarrell, TX 76537
Tyler
Job Details: 09/02/2021
Arrived on site for refrigerator building up ice in freezer. Upon arrival I confirmed and found a sheet of ice underneath shelves in FC. I traced cause of issue back to the drain line not put in place properly and causing a lot of hot air to escape into the FC. I clear all ice out of unit then siliconed in the drain line. Informed customer to give unit some time to stabilize temps. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/02/2021
Arrived on site for Humming or Whirling Noise - Top Load Washer - POWER BUTTON NOT WORKING. HUMMING BUT NOT TURNING ON. Plugged in washer and drain pump turned on. Could not get the washer to turn on after drain pump stopped to run normal cycle when I selected normal wash cycle. Placed in diagnostics and got F1E1. No other error codes came on. Cleared error code. Tested control and control is faulty and not sending proper voltage. Removed control and installed new control. Washer powered up as designed. Ran calibration. Washer running as designed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Jarrell, TX 76537
Tyler
Job Details: 09/02/2021
Arrived on site for refrigerator not dispensing water or making ice. Upon arrival confirmed complaint. After further inspection I narrowed down issue back to the filter housing assembly. I found stable water pressure getting to filter head. It not able to pass through it. I replaced head assembly and reassembled and tested unit. Found no leaks and unit is now fully dispensing water and making ice as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/02/2021
Arrived on site for Not Cooling - Both Sections - Side by Side Refrigerator. Customer informed me that this fridge was a floor model at Costco. He mentioned he tried taking it out of showroom mode but nothing changed in operation. Found freezer and fridge not cooling and at room temperature. Fans were running and compressor was on. Customer showed me the air return and asked if they way it looked was normal. Found expanding foam covering the entire air return. Freezer side air return was also clogged with expanding foam. Called Whirlpool and spoke to Andrew.
We serviced a
LG WASHER
Model WM3460CV
Near Georgetown, TX 78628
Jonathan
Job Details: 09/02/2021
"Arrived on site for washer not latching. Inspected unit and work area. Tested operation and found latch not responding to control. Tested voltage to latch and found correct. Tested again and found worn solenoid in latch. Will need to replace latch to repair. Removed failed latch and installed new. Tested door latch several times and found locking each time. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Manchaca, TX 78652
Luis
Job Details: 09/02/2021
"Arrived on site for tripping breaker. Ran diagnostics all passed,let unit run ran defrost cycle unit tripped breaker,ohmed heater reading 105.9 called tech support per tech support need to replace heater and harness SR#7731658730; ordrng 1 Defrostheater (Defrost heater) and 1 Harnessinfreezersection (Harness in freezer section) and 1 Maincontrol (Main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78745
Luis
Job Details: 09/02/2021
"Arrived on site. Found magnetic strip in gasket slipped causing gasket not to fully seal to cabinet on corner edges diagnosed unit will need a freezer door. Advised customer to leave max ice on and to clean out ice bin to prevent ice from sticking and melting together
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Hutto, TX 78634
Jimmy J.
Job Details: 09/02/2021
Arrived on site for CSI range not heating to set temp ; stuck in preheat. Placed in diagnostics and no error codes came on. Placed in bake and couldnt get igniter to click. Removed drawer and found bake harness molex not plugged into valve coil connector all the way. Plugged in all the way and igniter lit first try. Oven heating as designed. Reached 350 preheat without issue. No leaks detected. Job completed.
We serviced a
GE DRYER
Model GTD84ECSN0WS
Near Leander, TX 78641
Kayman
Job Details: 09/02/2021
"Arrived onsite for dryer not finishing a cycle upon inspection I found the unit cycling off at 150 in the drum. I checked fault codes and found 1, 2, and 10 stored in the unit. I accessed the control and verified the heating element is within range. I walked through troubleshooting steps with PR and we determined that the inlet thermistor is out of range and will need to be replaced to complete the repair. Office to R/S due to part availability. ; ordrng 1 WE4M398 (Inlet thermistor) and 1 WE4M448 (Outlet thermistor) and 1 WE04X25200 (Dryer thermostat) and 1 WE22X32178 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Round Rock, TX 78664
Wesley
Job Details: 09/02/2021
Arrived onsite and used repair kit to eliminate squeaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
David S
Job Details: 09/02/2021
"Arrived on site for freezer not cooling. We inspected work area (ok). We opened freezer door to find a massive amount of ice built up on evaporator indicated a defrost issue. We put the unit into diagnostics and tested defrost heater it came on. We spoke to cs and reassembled repair was to replace UI, main control & defrost thermistor. We had main control with us but no UI and thermistor. We ordered thermistor.; ordrng 1 WPW10384183 (Thermistor) and 1 W11518204 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB02
Near Burnet, TX 78611
Cliff
Job Details: 09/02/2021
Arrived on site to replace door for refrigerator. Office to set return appointment .; ordrng 1 LW11091614 (Rc door blk)
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 09/02/2021
"Arrived on site for customer complaint of unit not powering on, found light inside powers on, found console failed. Ordering console. ; ordrng 1 W11375458 (Console) and 1 Cnote (2 techs/office to reschedule) and 1 W10692851 (Filter board) and 1 W10468206 (Inverter)"
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Austin, TX 78723
Matthew
Job Details: 09/02/2021
"Arrived onsite for faulty microwave display. Upon arrival found display partially functioning. Unit is cooking/heating properly. Unit will need display panel replaced. Ordering part, office to reschedule . ; ordrng 1 W11160285 (panl-cntrl) and 1 W11160286 (cntrl-elec)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Taylor, TX 76574
Jimmy J.
Job Details: 09/02/2021
"Arrived on site for Dishes Not Drying - Dishwasher. Customer explained the interior of the dishwasher was still wet after they ran it last night. Opened door and found water accumulation behind silverware basket, but the plastic interior wasnt very wet. The majority of items inside the dishwasher was plastic which still had droplets of water here and there. All other glassware, bowls, silverware, and crockpot were completely dry. Customer is using rinse aid. I read through the owners manual verbiage with the customer and it explained how plastics are too porous to ever fully dry and that towel drying will be necessary on any and all plastic items once the dishwasher has completed all cycles and heated then turned off. Showed customer how to mount the silverware basket to the front of the bottom rack to avoid moisture from getting trapped behind basket and door. Ran diagnostics and no error codes came on. Ran through full diagnostics cycles and heating element sizzled water as it dropped on the element. Customer confirmed the sizzle. No leaks detected. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVWB850WQ0
Near Austin, TX 78749
Kevin
Job Details: 09/02/2021
Arrived on site and found original connections on valve assembly were soldered. Started separating wiring and adding new connectors and after completing this Found Valve ordered by customer only has six solenoids not seven. There is no available connection for the bleach cup. Connected all remaining solenoid anyway and ran a diagnostic cycle and it completed properly without error.
We serviced a
GE DISHWASHER
Model GDT545PSJ6SS
Near Jarrell, TX 76537
Tyler
Job Details: 09/02/2021
Arrived on site for dishwasher needing previously diagnosed main control. Upon arrival I install the needed part upon reassembly I found that power was restored to the UI control but the main control was still flashing a software error issue and after further test I found that when the door was shut and the cycle started the dishwasher would pause acting as if the door was never closed. I verify the integrity of the door latch and home resistance for the latch the heater thermistors etc.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Austin, TX 78748
Leonardo
Job Details: 09/02/2021
"Arrived on site for complaints of oven not heating properly. Asked customer how they were testing unit, said they were turning it on and off. Advised customer about calibration of unit and how losing temperature is normal when unit is turned off. Oven seems to be working properly."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Elgin, TX 78621
Matthew
Job Details: 09/02/2021
"Arrived onsite for dryer not heating. Upon inspection found unit powering on and tumbling. Check terminal block and found unit missing L1. L2 has 123 vac and L1 has 8 vac. Wiggled socket receptical and gained missing 120 vac. Customer will need an electrician to correct the issue. With voltage still present, tested unit and unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78759
David
Job Details: 09/02/2021
Arrived on site to install adjusters to resolve hanging upper rack. Replaced adjusters with new upgraded metal adjustor kit. Retested and verified unit working as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Georgetown, TX 78633
Lou
Job Details: 09/02/2021
"Arrived on site to inspect induction cooktop error codes. Upon further inspection, I found F47 flashing on the display. Per the service pointer #W10556232A, the modules need to be replaced. However, I did not have one o father modules, but I found a fuse blown and replaced the fuse and the unit shorted out again. I am ordinary both modules and office to schedule return service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Round Rock, TX 78664
Wesley
Job Details: 09/02/2021
Arrived onsite and found unit operating with frozen through rc evap. Advised customer on defrosting unit for repair. Returning with Evap fan and cover ; ordrng 1 W11256332 (Evap cover)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lakeway, TX 78738
Leonardo
Job Details: 09/02/2021
"Arrived on site for install of previously diagnosed parts. Installed new sump motor assembly. Tested unit, found water still leaking from heating element. Tried to tighten nuts and found they were stripped. Will need new heating element and new nuts to complete. Ordering correct tube hanger as well. Office to reschedule.; ordrng 2 W11104729 (Nuts)s and 1 W11104729 (Nuts) and 1 W10830577 (Manifold)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Round Rock, TX 78681
Tommy
Job Details: 09/02/2021
"Arrived onsite for refrigerator evap cover having ice upon arrival found unit fell within service pointer W11329116CFollowed unit pointer. Job Completed."
We serviced a
WHIRLPOOL RANGE
Model KCGS550ESS01
Near Leander, TX 78641
Kayman
Job Details: 09/02/2021
"Arrived onsite for burner discolored. Upon inspection I found all of the grates have rust spots on them and the center burner is not igniting correctly. I found the center burner and caps faulty or intermittently not operating. I am ordering the cap kit, center burner and grates to complete the repair. Office to R/S due to part availability. Job complete. ; ordrng 2 W10583860 (Grate sides)s and 1 W10583862 (Center grate) and 1 W10811958 (Cap kit) and 1 W10836409 (Center burner)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78738
Leonardo
Job Details: 09/02/2021
Arrived on site for complaints of oven not working properly. Found that oven was connected to WiFi and no updates were needed. Found UI error code. Need to order new console to complete. Office to reschedule.; ordrng 1 W11296171 (Console)
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW2
Near Austin, TX 78723
Matthew
Job Details: 09/02/2021
"Arrived onsite for washer not functioning. Upon arrival put unit in diagnostics and found stored error code 6/1 communication between mcu/ccu, 8/1 no water detected or pressure switch issue and 9/1 long drain. Cleared codes and tested. Found unit not wanting to complete test cycle. Test would not step properly and would not drain. Valves would not actuate properly and test would fail. Entered diagnostics again and error code for control was present again. Unit would need main control, panel control and drain pump replaced. Also potentially needed inlet valves.
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ2
Near Georgetown, TX 78626
Tommy
Job Details: 09/01/2021
"Arrived onsite for microwave not venting correctly, upon arrival found unit is operating correctly and as designed. Unit damper and fan open operate and blow to the outside."
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Cedar Park, TX 78613
David S
Job Details: 09/01/2021
Arrived on site for Oven light is flickering. Inspected work area and gained access to the light harness. We unplugged the lights one by one and found them still flickering. We replaced the main control with a new one. We powered the unit on and found the lights no longer flickering. We watched the unit for 20 minuets and found the lights constantly on. Job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near New Braunfels, TX 78132
Noah D
Job Details: 09/01/2021
Arrived on site to inspect unit for the doors being uneven. Upon inspection found the customer wanted us to hang customer doors with new hardware.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78754
Scott
Job Details: 09/01/2021
Arrived on site for noise in beginning of spin cycle . Ran cycle with mixed load of clothes . Found noise coming from left support spring . Readjusted spring and also found drain hose too far drain stand . Repositioned drain hose . Reran wash cycle . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Kingsland, TX 78639
Cliff
Job Details: 09/01/2021
Arrived on site to diagnose a cooktop with no low flames. Found adjustment needed to burner valves and made necessary changes. All is working properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Kingsland, TX 78639
Cliff
Job Details: 09/01/2021
Arrived on site to diagnose an oven that is not keeping time. Ui has clock running fast and it will need to be changed to correct issue. Office to set return appointment. ; ordrng 1 WOS51EC0HS01 (Ui)
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Austin, TX 78737
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected cooktop and found two orifices are blocked. Removed and cleared them and cooktop is now operating properly. Showed customer how they can also do this if needed again. No further repair is required at this time, job complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Salado, TX 76571
Tali W
Job Details: 09/01/2021
"Onsite for upright freezer making loud humming noise. Found discharge tube hitting drain pan and slightly pushing it down causing loud vibration noise. Adjusted discharge line slightly so that it no longer touches rim of drain pan and installed pads to dampen vibration. Also, checked amp draw on compressor, pulling .96A within spec. Unit functioning as designed. Call complete."
We serviced a
KITCHENAID OVEN
Model KEBS107SSS04
Near Lakeway, TX 78734
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of unit not heating, found appliance manager failed, also found power supply connections faulty. I replaced appliance manager, instructed customer to have electrician repair the wiring.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Harker Heights, TX 76548
Tyler
Job Details: 09/01/2021
"Arrived on site for dryer taking to long to heat. Upon arrival I confirmed 240v outlet. Found heating element, fuses, thermostats, etc all within specs. Ran dryer with vent hose removed. Found average temp fluctuations within range and air flow was in range using test kit. Reconnected vent hose and ran tests again and found temps getting hotter then needed very quickly and airflow was restricted when using test kit. Found issue is due to clog in exhaust vent within walls of home. I informed customer on needed steps to resolve issue. Dryer functioning as designed call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSB5
Near Kyle, TX 78640
Leonardo
Job Details: 09/01/2021
Arrived on site to test unit for unit not starting. Found bad switches not closing. Will need new switches Office to reschedule
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Temple, TX 76502
Tyler
Job Details: 09/01/2021
"Find on site for icemaker not making ice. Upon arrival found temps in freezer at 0? found no airflow obstructions then found that there was ice in the icemaker but when testing for functionality I found 120 V going to the icemaker but the motor was grinding and getting stuck internally I tried replacing the icemaker but found that it did not include the new updated harness needed for this model was able to confirm that we have the part in stock and was able to reschedule the customer ; ordrng 1 W10884720 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Salado, TX 76571
Tali W
Job Details: 09/01/2021
"Onsite for dryer showing F1E1 error. In diagnostics, found F1E1 ACU fault. Found 120VAC to control. Replaced control. Reassembled, tested, unit now functioning as designed. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW04
Near Belton, TX 76513
Tyler
Job Details: 09/01/2021
"Arrived on site for freezer making odd noise. Upon arrival customer stated unit sometimes made a loud rattling noise, while also mimicking a transformer hum. Found no errors in diagnostics, ran tests for compressor/fans/cooling, defrost, etc. found no defrost or ice build up on evap preventing airflow. Evap fan ran smooth. I did find compressor mounts not holding compressor tightly enough and compressor would occasionally rattle. After tightening down mounts compressor no longer rattled in place. Also found noise no longer occurred once unit was reassembled. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Killeen, TX 76543
Al
Job Details: 09/01/2021
Arrived back on site to install previously ordered part. R&R the actuator and unit tested as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near McGregor, TX 76657
Al
Job Details: 09/01/2021
Arrived on site and inspected unit intermittently making ice and leaving frozen water underneath the ice container. Found the ice maker fill slide was freezing over causing the unit to spray all over the ice maker area. Photographed the unit and the full ice tray. Unit possibly has a defective heater in the freezer door causing the malfunction.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS6
Near Holland, TX 76534
Tyler
Job Details: 09/01/2021
Arrived on site for refrigerator making a loud noise. Upon arrival I found temps in both apartments around 38 in the freezer and over 55 in the fresh food section. Upon further inspection I found that unit appeared to have an initial defrost issue but once I expose the evaporator I found that the ice formation indicated a weak compressor not pumping refrigerant through and icing up around the fan after clearing ice and watching frost pattern rebuild I found compressor not pumping refrigerant through system efficiently. After approval I replaced needed parts then recharged system found no signs of leaks and refrigerator allowing proper flow of refrigerant. Informed customer to give unit 24 hrs to cool. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near China Spring, TX 76633
Al
Job Details: 09/01/2021
"Arrived on site and inspected dishwasher not filling. Confirmed the complaint and removed and replaced both the inlet valve and float switch and unit still didnt fill with water. Checked the incoming water from the customers pipe and found lots of air pockets in the water line. Also checked water at the valve and water was flowing through the water line, but unit still didnt fill. Unit wash motor came on with no water. Attempted service diagnostics mode and unit turned off after I heard the inlet valve hum, but still didnt fill. Ordering the main control, UI and another valve for return services. Office to schedule return services. Needs more work ; ordrng 1 W11410062 (CONTROL) and 1 W11434044 (VALVE) and 1 W11416459 (CONSOLE)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Woodway, TX 76712
Al
Job Details: 09/01/2021
"Arrived on site and inspected French door refrigerator cooling issues. Temperatures in both compartments were 55 ff and 47 freezer. Accessed the compressor and discovered a frost pattern on the outside of the tube. Accessed the freezer evaporator and there was no frost pattern. Accessed the ff evaporator and discovered a massive ice buildup on the evap cover. Called SW and was advised to order the UI, Main control and 4 shims and to return with all previously ordered parts to complete the repair. Office please call the customer 48 hours prior to service so they can defrost.; ordrng 1 W11387386 (CONTROL UI) and 1 W10843055 (BOARD, CONTROL W/CORE (M044)) and 4 Shim\Shim (Shim\ Shim)s"
We serviced a
WHIRLPOOL RANGE
Model GW395LEPB00
Near Waco, TX 76710
Al
Job Details: 09/01/2021
Arrived on site and inspected gas range not locking during self clean. Verified F5E1 door latch error. Removed and replaced the door latch and unit still had the same code. Unit will need the main control to complete the repair. Ordering the main control ; ordrng 1 9757264 (Control)
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Temple, TX 76502
Tyler
Job Details: 09/01/2021
"Arrived on site for washer not functioning correctly. Upon arrival I found a large stain of oil underneath unit and all over under carriage components. Found multiple errors in diagnostics f5E3, f7E5. f3E3 wasnt present in errors stored. found washplate couldnt be removed. I replaced tubs, rotor/stator, etc and reassembled and tested Unit. Found no leaks during process. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near Copperas Cove, TX 76522
Tali W
Job Details: 09/01/2021
"Onsite to install previously diagnosed parts. Replaced heating element, idler pulley, belt, rollers, cut off, and thermostat. Reassembled, tested, unit now functioning. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS42CXFXDB00
Near Marble Falls, TX 78654
Cliff
Job Details: 09/01/2021
Arrived on site to diagnose a refrigerator that is not sealing properly. Found fc door liner warped preventing door from closing properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lago Vista, TX 78645
Justin
Job Details: 09/01/2021
"Arrived on site for a dishwasher with a knife that was melted onto the heating element. Upon further inspection I found the plastic handle had melted on, but was still removable. I removed the knife from the element and then tested the unit. I found the element drawing proper amperage and still working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Round Rock, TX 78664
David
Job Details: 09/01/2021
Arrived on site to install new burner and switch. Burner was not cycling prior in the RF position. Replaced burner and switch and retested. Verified unit now working as designed and properly cycling. Call complete.
We serviced a
SAMSUNG DRYER
Model DV5471AEP/XAA
Near Austin, TX 78746
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected dryer and found dryer will run if door is closed even if power is off and start button is never pushed. Control board has a failed/stuck relay that is constantly sending power to the motor. This is also likely the reason the dryer is not heating.
We serviced a
WHIRLPOOL WASHER
Model MHW5500FC1
Near Austin, TX 78738
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of unit giving error code and not finishing cycles, found error codes F9E1, f3 e1, in diagnostic mode, found clog in drain pump filter, I removed clog, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected refrigerator and found frost/ice build up directly under ice bin lifting it off of motor coupling . This is causing coupling to skip and ice doesnt dispense. Showed customer how to remove frost buildup if it happened again to get icemaker dispensing. Ice dispenser is now operating properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS42QJX00
Near Leander, TX 78641
David S
Job Details: 09/01/2021
Arrived on site for fridge having no power. We gained access to the wall outlet and found good voltage to the wall. We gained access to the on/off switch. I found the power cord damaged and the switch melted. I found the switch I was sent with defective. I repaired the wiring to the unit and jumped the power cord to the unit. We powered it on and found the unit coming on and working as designed. I am ordering the a new switch. We will have to place new connectors and heat shrink on the power cord to attach to the switch.
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18NNJS6
Near Austin, TX 78746
Luis
Job Details: 09/01/2021
"Arrived on site for no ice. Ran unit water flowing to reservoir,recirculating pump working,during cool down no frost forming on evaporator plate,diagnosed a leak in the system unit will need a new evaporator and compressor
We serviced a
WHIRLPOOL COOKTOP
Model JGCP548HL00
Near Austin, TX 78738
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of front middle burner not igniting, found ignitor not arcing properly on burner head, ordering ignitor and burner head. ; ordrng 1 W11319683 (Burner head) and 1 W11238758 (Ignitor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
Taylor M
Job Details: 09/01/2021
"Arrived on site to replace the microwave acu due to relays clicking on the acu, upon arrival I gained access to the unit and found that after replacing the acu the clicks still persisted, I isolated the connectors going to the transformer and found improper voltage, I gained access to p1 on the unit and found improper voltage from p1 to ground as well, per speaking with a senior tech I am ordering the interlock switches with the harness and the lamp holder/lamp as well as the transformer just in case the interlock switches caused any issues to the transformer, office to schedule return service when the parts arrive. ; ordrng 1 W11238401 (Transformer) and 1 W10490593 (Holder lamp) and 1 W10886919 (Lamp) and 1 W11033422 (Interlock switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78725
Jacob
Job Details: 09/01/2021
Arrived onsite for unit leaking water. Looked at the unit and found water was leaking from the left but upon further inspection. Found that the water valve on the unit was leaking. Replaced the valve. Tested the unit. No leaks at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Austin, TX 78739
Leonardo
Job Details: 09/01/2021
"Arrived on site for the install of previously diagnosed parts. Installed new sump and motor assembly. Tested unit, job complete. No water leaks detected at time of service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78703
Leonardo
Job Details: 09/01/2021
"Arrived on site for complaints of dishwasher not washing and standing water. Tested unit and found drain pump wire not sitting properly. Corrected issue and tested unit, working properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Wesley
Job Details: 09/01/2021
Arrived onsite and found a loose handle. Secured the handle in place. Unit is now operating as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near San Marcos, TX 78666
Noah D
Job Details: 09/01/2021
"Arrived on site to inspect unit for not running quietly, upon inspection found the unit was running normally, took videos and documented. Spoke with service manager and it was confirmed it was normal operating noise.
We serviced a
MAYTAG DISHWASHER
Model MDB6769AWQ1
Near Killeen, TX 76549
Tali W
Job Details: 09/01/2021
"Onsite to install previously diagnosed part. Replaced control panel, reassembled, and ran diagnostics cycle. Unit now functioning as designed. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS03
Near Austin, TX 78732
Brandon
Job Details: 09/01/2021
"Arrived on site for customer complaint of unit making clumped ice and then not dispensing, found ice chunks in ice bin, found faulty ice door, I replaced ice door kit, unit tested good."
We serviced a
IKEA COOKTOP
Model ICI500XB01
Near Liberty Hill, TX 78642
Kayman
Job Details: 09/01/2021
Arrived onsite for cooktop no power or not operating. Upon inspection I found the fuses in the module blown or shorted. I replaced the module and tested operation. The module operated as designed. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job for complaints of upper rack falling. Found the left track damaged. After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site for ONLY DISPENSES CRUSHED ICE EVEN WHEN SET TO CUBED. Removed ice bin and found the solenoid assembly was stuck in the crushed ice position. I manually pushed the solenoid down and ran between crushed and cubed and the solenoid began working as designed. No repair needed. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Leander, TX 78641
Justin
Job Details: 09/01/2021
Arrived on site to install previously diagnosed parts. I installed the clamp and then tested the unit. I jumped a harvest to the IM and found it filling as designed. I monitored the back and found no more leak. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site for DW interior something fell off in the inside at the top. Found upper spray arm bracket that mounts underneath top rack broke apart. Installed new upper spray arm. Ran through diagnostics and no error codes came on. Completed all diagnostics cycles without issue. Heating element heated and water sizzled as it dripped onto element.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADM2
Near Austin, TX 78721
Jacob
Job Details: 09/01/2021
Arrived onsite for the unit not washing. Tested the unit in diagnostics and the unit will fill with water and drain but not spray water. Let customer know that the sump and motor will need to be replaced. No other issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model MEDC300XW0
Near Buda, TX 78610
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected dryer and found if drum is moved by hand Dryer will start. Confirm incoming power is correct, customers experience means there is a weak motor. Order a motor and a PTS switch"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS48QTX04
Near Austin, TX 78746
Luis
Job Details: 09/01/2021
"Arrived on site for no cool. Found fans running compressor not powering on,good voltage to inverter diagnosed a defective inverter,installed a new inverter powered unit on compressor powered on. ; used 1 W10629033 (Inverter) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVWH2
Near Georgetown, TX 78633
Lou
Job Details: 09/01/2021
"Arrived on site to inspect dishwasher not working. Upon further inspection, I found selection lights on on the control panel. I placed the unit in diagnostics and tested the unit. Unit operated as designed except the element. I removed the outer door panel and control panel and tested the element and it is showing good ohms readings (19ohms) and but is not getting voltage from the control. I found the control panel had moisture on it causing the circuits to short out. I am ordering the control panel, CNOTE-LSO PER CUSTOMER REQUEST and will return with the main control. Office to schedule return service due to the availability of part. No water leaks observed during service and unit turned off at the wall for safety.; ordrng 1 WPW10250016 (Control panel white)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Leander, TX 78641
David S
Job Details: 09/01/2021
Arrived on site for freezer door replacement. We inspected the unit and work area. We found the right hand door dented. We are ordering the right hand door. The office will reschedule when we have an eta on the parts. ; ordrng 1 W11477033 (Right hand door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78745
Luis
Job Details: 09/01/2021
"Arrived on site for no cool. Compressor not powering on,installed a new starter compressor attempted to power on but failed diagnosed unit will need a new compressor. ; ordrng 1 WPW10507886 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 2hrs (2 hrs)"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ0
Near Austin, TX 78703
Jacob
Job Details: 09/01/2021
Arrived onsite to replace control panel. Replaced panel. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 09/01/2021
Arrived on site to install previously diagnosed parts. Removed lower spray arm and installed new lower spray arm. Ran through diagnostics and lower spray arm spun as designed. Went ahead and replaced the gasket to ensure original gasket wasnt damaged from lower spray arm not spinning. Ran through two diagnostics cycles to check for leaks. None detected. Went ahead and ran a normal cycle as if the customer was using the dishwasher to check for leaks. I ran the normal cycle for twenty minutes and there werent any leaks detected. Found the front panel torque screws that mounts onto to the door were a little loose.
We serviced a
WHIRLPOOL DRYER
Model WED97HEXR0
Near Austin, TX 78737
Kevin
Job Details: 09/01/2021
"Arrived on site and inspected dryer and found its squeals when running. Disassemble Dryer and Found tension pulley is squealing. job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPS7
Near Dripping Springs, TX 78620
Robert
Job Details: 09/01/2021
Arrived on job for complaints of not starting cycle. Performed a hard reset and dishwasher working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Austin, TX 78749
Luis
Job Details: 09/01/2021
"Arrived on site for no ice. Diagnosed a defective heater on icemaker unit will need a new icemaker
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS02
Near Austin, TX 78733
Kevin
Job Details: 09/01/2021
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS1
Near Round Rock, TX 78681
Wesley
Job Details: 09/01/2021
Arrived onsite and found unit operating with plugged disposal. Cleared plug. Unit is now operating as designed. Advised customer on repair..