Local Reviews
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Brian - Austin, TX
Excellent Technician
Regina - Leander, TX
James C. is an excellent Technician! After he completed troubleshooting the problem he fixed the problem then explained the problem to me and described what he did to fix the problem. I was impressed with his knowledge about the refrigerator. He was very professional and smart.
Knowledgable and Friendly
Marie-louise - Manor, TX
Joseph Cordell came to replace my freezer door. He was friendly and knowledgeable, not only about the part he was replacing but about other Whirlpool appliances in my home. He offered tips and tricks to get the most out of my appliances and I appreciated him sharing his knowledge since I am a first time home owner.
service schedule was moved up (appreciated) problem was explained and replacement part was in the truck; cost was reasonable
Gary - Georgetown, TX
appreciate the technician's courtesy and professionalism
Friendly Service
Robert - Austin, TX
Tech arrived on schedule and was efficient in the repair.
Fantastic Service
KAH - Round Rock, TX
The Appliance Express technician was friendly, efficient, and very knowledgable. Fantastic Service !
Timely and Professional
Ken - New Braunfels, TX
Excellent Technician
Richard - Uhland, TX
Appliance Express should be very happy to have such a talented technician working for them. Kevin Bell is well mannered, very dependent, and very experienced in his field. The knowledge of his profession is commendable. Kudos for Kevin Bell.
Personable & knowledgeable
Colleen - Austin, TX
My service dude was what I'd hoped. He helped me understand this crazy machine without talking down to me
Wonderful service
Steven - Driftwood, TX
The repairman was on time, made the repair fast, but neatly and was on his way. Great job!
Dishwasher
David - Georgetown, TX
A Pleased Customer
Joel - Georgetown, TX
Michelle
Michelle - Killeen, TX
He did a great job.
Nancy
Nancy - Austin, TX
Cheryle
Cheryle - New Braunfels, TX
Great service. Friendly. Knowledgeable. Kept me up to date on progress.
Great service, very professional young man!
Mario - Round Rock, TX
Joel did a great job of keeping us informed throughout his work.
Lora
Lora - Bertram, TX
Great and Friendly Service
Ben - Austin, TX
Joe from Appliance Express was great. He had to visit three times to make sure everything got fixed on my fridge, but every time he made sure to let me know when he would be there, and was friendly during every visit. I could only hope that every repair person that comes to my house is as great as Joe.
Stan
Stan - Georgetown, TX
Tommy did a great job. He left the area clean and was most efficient. He knows his craft.
Great service
Debbie Zimmer - Bartlett, TX
Arthur was punctual, friendly, informative and we would definitely use him again for appliance service. Even though nothing was wrong with our refrigerator, he gave us pointers on how to use it effectively. I can’t speak to cost because the appliance was under warranty.
Always a pleasure.
Keith - Hutto, TX
This last visit was warranty work. Steve was really helpful in showing me how to find a couple spots to check on the ice maker.
Great service
Karl - Austin, TX
Tu
Tu - Bastrop, TX
Very good- jobs got done in short time and professional
great service
Sarah - Austin, TX
Gary
Gary - Wimberley, TX
Excellent, the Best!
Service
Mirid - Round Rock, TX
none
Sherry - Bertram, TX
Fast, Efficient, and Friendly
Walt - Leander, TX
James diagnosed the problem with our 4 year old Maytag washer, ordered the parts and returned as promised to complete the repair 2 days later. Fast, efficient and friendly service! Thank you!
Great Service Tech!
Mary - Lorena, TX
Arthur was very professional and skilled. After making repairs, he repeatedly tested our range to make sure everything was working appropriately. Thank you!!!!
Great Service
William - Austin, TX
Good
Phillis - Bastrop, TX
Very good service and very polite man also very helpful.
Stove
Theresa - Georgetown, TX
Scott
Judy - Austin, TX
Scott did a great job.
excellent service
Ellen - Briarcliff, TX
Paul was always on time and very efficient, clean, positive attitude and explained everything so well.
Great service
Eric - Georgetown, TX
Easy, quick and knowledgeable
Great service---finally
Joseph and Polly - Wimberley, TX
THANK YOU for sending Brandon Copeland!! He came on time, figured out the problem within 10 minutes, and had it fixed all within a half hour! The previous service man from our first service call left without fixing anything, was unable to be recalled, and it required a whole week before another service person could be scheduled to our house. The telephone people at Appliance Express were very accommodating, however, and I suppose it is not easy to get someone to come to Wimberley all the way from Georgetown.
Dependable, Efficient Customer Service and Repair
Angela - Elgin, TX
As Great as an Appliance Repair Can Get
hitendpatel - Cedar Park, TX
We lost one of the double electric burners on our glass top range. And while it's never fun to have to do an unexpected major appliance repair, Appliance Express was great. We made the initial contact through the Internet, and then had in-person and automated scheduling and reminder calls. There were some errors in the part ordering, and there ended up being two things wrong with the burner rather than the one originally diagnosed, but our technician Lou was great -- Professional, prompt, personable. I hope to not have any issues in he future, but if I do, I will definitely use Appliance Express.
Icemaker repair
Pat - The Hills, TX
Icemaker had second issue and finally was repaired correctly
Replacement of door
Christi - Dripping Springs, TX
Luis has been to our home before on another repair. Always very friendly and knowledgeable about the products he's repairing.
Great Service!
Mira - Austin, TX
Luis was timely, well dressed, friendly, and professional. Appreciated his service.
Great service
Sharon - Bertram, TX
On time and very knowledgeable
very good service
Thomas - Kyle, TX
Service technician was knowledgeable and helpful in answering my concerns.
Professional, punctual, my request was challenging and the staff researched and set my appt.
Harvy - Lometa, TX
Great Quick Service
Brandi - Pflugerville, TX
Great service, technician knew exactly how to fix the problem, arrived in the window he said he would and was pleasant to work with. He even provided some feedback on my washing machine to ensure it continues to run without incident.
Great Service but very expensive and unexpected pricing.
Ilesa - Pflugerville, TX
1. Excellent and professional work done. However, I paid double the price quoted by Whirlpool. I feel Whirlpool and your company should be on the same page when it comes to prices so that the client has a choice in choosing the amount paid up front and not after the fact. But, I'm completely satisfied with the work.
Dave
David - Buda, TX
Great service
Great Service
Stephanie - Georgetown, TX
Great service!
Priscilla - Austin, TX
Andy, our technician, arrived and determined the problem in a short time. He replaced the switch and checked the unit and said it was repaired.
GT
Belinda - Georgetown, TX
Wonderful technician. Great service!
This is a good company
John - Kingsland, TX
Friendly and finished job quickly
TO - New Braunfels, TX
Expecting people to take off half a day from work is terrible for convenience. If they can tighten up their appointment window this would be much more user friendly. The tech was very friendly and finished job quickly.
Charles
Charles - Johnson City, TX
Great service!
Wonderful service lead to peace of mind
Nicole - Georgetown, TX
Steve was punctual for both visits, personable and professional.
Good service and communication
Dianne - Georgetown, TX
I appreciated the appointment reminders and the follow up afterwards to make sure everything is okay.
Fast and great service
Saul - Elgin, TX
I wasn't home my wife was but was here on time, friendly, fast, and knows his work. We were very satisfied
JMB
Janet - Austin, TX
Susan
Susan - New Braunfels, TX
Brandon was very helpful.
GOOD, FAST AND FRIENDLY.
William - Lexington, TX
Service experience
Jim - Killeen, TX
very good service
Chois - Robinson, TX
Alvin was very nice and kind did a good job on replacing the door THANK YOU ALVIN
Great service
Paul - Round Rock, TX
Very polite and fixed my problem
Great Service Alvin was
Linda - Waco, TX
Alvin was awesome
owner
Gilberto - Austin, TX
smart guy found simple solution
Good
Robert - Austin, TX
Great service the tech explained the whole works!
Ruben - Austin, TX
Great, fast service!
Amy - Austin, TX
Leo knew what the issue with our microwave was immediately and fixed it in about 20 minutes.
Great
Eric - Austin, TX
Great
did great job. helpful and respectful
Marilyn - Temple, TX
Satisfied Customer
Charlie S. - Bastrop, TX
Steven arrived on time, diagnosed the problem with our ice maker, replaced the part and was on his way. Very professional and pleasant to have Steven in our home. Cudo’s to Appliance Express for hiring super technicians!
Excellent service!
Vicky - Austin, TX
He is so patient to tell me all the details about the refrigerator problems!
Sharon
Sharon - Gatesville, TX
Very good experience. Very professional .
Pissed
Kenneth - Cottonwood Shores, TX
Mostly I had to adjust the level down move it back into the hole and level it again not happy
PERFECT SERVICE IN EVERY WAY!
Kathleen - Kyle, TX
Kevin Bell was the best service & technical professional I have had service my appliances. Ever. Kevin was on time, courteous, friendly and knew my name. He put on the protective booties before entering my home and he set up his work area neatly in front of our dishwasher and carefully removed the screws for the door and proceeded to do a check of the machine and the problem causing the door to leak. He proceeded to test the machine and located the leak. He answered my questions and discussed with me the part needed to be replaced. He replaced the part that was causing the leak and checked again to confirm there were no other issues with the machine. Kevin was completely knowledgeable about the brand, model and possible problems. He had the replacement part on his truck and was able to complete the repair. He gave me a pamphlet with Appliance Express cards and service information for future reference. Susan, who I spoke with regarding the appointment was also courteous, friendly, knowledgeable about what to expect and was easy to discuss the appointment with me. This was a GREAT service experience and I thank Kevin Bell and Appliance Express for excellent service. I will use Appliance Express for future service repairs and recommend them highly.
Too expensive
Michael - Georgetown, TX
Great service, but too costly. Your questionnaire on cost are backwards.
John
Sherrie/John - Leander, TX
James is excellent. Very professional and friendly. Has been out before and does great work. Give this guy a raise!!!
Appliance Repair Feedback
Carol - Austin, TX
First, Lowe’s was of no help in getting service since I did not purchase extended warranty. It was not a year old. The customer service person at Lowe’s gave me corporate # only to get a Maytag 800 . They could have provided me with that in the first place. When I called Maytag they were beyond helpful and patient with me and were able to tell me immediately the purchase date. Once my service was scheduled they kept me updated that nothing had changed that would keep me wondering about their response times. The repairman was very courteous and knowledgeable. He explained the cause of the problem and how it affected the washer. He also went and advised us of how to obtain better results from the washer. We never knew HE detergent washed clothes better ( much less knew there were detergents titled as HE). Best of all he liked our chi- weenie pup.
Wonderful!
Shirley - Buda, TX
Leo is a treasure! He fully explains everything and even tells us things about our appliances that we didn’t know.
Great service. Had an awesome experience
Keith - Austin, TX
The technicians did a great job. They were professionals and super nice. Definitely recommend.
Great service
Thomas - Austin, TX
quick service
Barbara - Lorena, TX
Appliance Express was able to fit us in their schedule quickly
Andy has follow through!
Pink Fressia - Round Rock, TX
Andy is friendly, professional and kind. He followed through on calling us about the part we were waiting for. Growth Area: If the original quote should be lower - then please lower it. We were charged too much labor. Chance, corrected the billing error. Thank you for that and for recognizing the error and making it right! We appreciated that and will call again.
Excellent service!
Nichole - Temple, TX
Alvin is professional and extremely knowledgeable and helpful! I am grateful for the service!
Blake
Blake - Temple, TX
Great Service
Keith - San Marcos, TX
Andy is a very knowledgeable and professional technician.
Suzanne - Austin, TX
Great sevice
Johnnie - Dripping Springs, TX
Pm
Ashton - Manor, TX
Great service
Great service
Chris - Burnet, TX
Thanks!!! Works perfect again.
James - Buchanan Dam, TX
Great Service
Gilbert - Marble Falls, TX
Great Service, True Professional
Nicole - Austin, TX
First time using this service. Tech was prompt, quick in diagnosing, and thorough is resolving.
Service was awesome after clarifying that my appliances were still under warranty
Christtiana - Hutto, TX
Great company!
Sue - Leander, TX
My experience with everyone connected to this company has been excellent! I will gladly refer anyone I know who needs service to them!!
RAVE REVIEW FOR ROBERTJARED IN FIXING MY GLADIATOR!
Maudine - Austin, TX
ROBERT ARRIVE AHEAD OF TIME AND WITH CHEERFUL ATTITUDE USED HIS 21 YEARS OF EXPERTISE TO CHECK OUT THE PROBLEM WITH MY SIX-MONTH OLD GLADIATOR REFRIGERATOR UNDER THE YEAR WARRENTY..
Knowledgeable and Great Service
Carmen - Jonestown, TX
Great Service
Dario - Cedar Park, TX
Great Service!
David - Georgetown, TX
Great Service
Dario - Cedar Park, TX
Very pleased with the customer service
Gerald - Pflugerville, TX
Great service
Yolanda - Austin, TX
Luis was prompt, courteous and professional
Great service!
David - Georgetown, TX
Very good!
Derwin
Derwin - Hutto, TX
Overall the rep was awesome. Excellent customer service. He answered all my questions and was above to resolve my issues
Great Repairman!!
Star - Sunset Valley, TX
Great service!
Katie - Houston, TX
Excellent repair job
John - Leander, TX
Great service,
Spanish - Horseshoe Bay, TX
First time customer. Very satisfied. Tyler was great.
James - Austin, TX
👍
Raunel - Austin, TX
👍
Warranty job
Robert - Belton, TX
He replaced the pad on the Microwave to see if this stop the light bulb from going out so frequently. My wife had not complaints about his servicing the unit.
Great service
Shirley - Nolanville, TX
Alvin was a awesome repair man
Good Service, Personable Rep, Solved Problem
Dennis - Liberty Hill, TX
Appliance Express is one of the best companies we have ever used.
Dishwasher
Colleen - Kempner, TX
Awesome
Great job!
Debra - Cedar Park, TX
Lou was very helpful and explained everything that he was doing. He patiently answered all my questions. Great job!
Very Professional!
Mack - Burnet, TX
Professional. Prompt. Great service. Would definitely use again!
Did not fully complete the job
Henry Ha - Pflugerville, TX
I move the dryer out so the technician can have room to fix the washer. After fixing the washer is done, he left the house and didn't put the washer back BTW, it took too long to schedule a service
One of the BEST Services I experienced recently.
Mo - Cedar Park, TX
Lou was very efficient and systematic. He tested everything to confirm the part needed to be replaced. Very professional job.
Great
Walter - Leander, TX
Great service
Awesome service
Kb Home - Pflugerville, TX
Ive had Wesley with appliance express out more than once to service my homes and he is always the nicest and does a great job!
Great Service
Linda - Austin, TX
Great Service
Nancy - Austin, TX
Andy quickly figured out the problem and fixed it. Covered under warranty.
Awesome Service
Sarah - Austin, TX
Joseph provided excellent service while being helpful, professional, funny, and very patient with my energetic puppy. Thanks for the great work!
Great service
Glenn - Georgetown, TX
Pauline
Pauline - Lago Vista, TX
Great service
Alaa - Austin, TX
Great Service!
Blanca - Waco, TX
Arthur provided great service! He was very professional, personable & efficient. He answered all my questions.
Appliance Express Rocks
Bob - Georgetown, TX
Had a very positive experience with Appliance Express regarding a malfunctioning under counter ice machine. Communication was outstanding. Service techs were knowledgeable, courteous and professional. I will not hesitate to refer people to them or use them again.
Great service and easy
Sophie - Austin, TX
I have been very impressed with Appliance Express twice now and would recommend to others. Personal touch in the office and genuinely care. Fast, Quality, Friendly
Icemaker repair
Kathy - Austin, TX
We have used Appliance Express before with good results so when our ice maker stopped working I called them. I was able to get an appt convenient time, with a short arrival window, and the technician had what he needed on his truck to fix the problem. Luis, the Technician, was courteous and did a great job.
Tony
Anthony - Austin, TX
Charles
Dawn -
Lisa
Lisa - Leander, TX
Great job, pleasure doing business
James - Georgetown, TX
Joel was very pleasant and handled the job efficiently and professionally
Fantastic Experience!
Justin - Austin, TX
What a great experience! Appliance Express stayed in constant communication, was very flexible when I needed to change the dates, and properly diagnosed the issue when they dispatched the tech. The issue was resolved in about 10 minutes after the tech arrived, and the tech was great to work with. Couldn't be happier, and highly recommend.
Kris
Kristine - Belton, TX
Very polite gentleman. Made the extra effort to check if I was home after getting no answer at the front door, was leaving when he saw a truck in the driveway and stopped to see if everything was all right. I was with another service provider and was able to let Al know I was the client and I needed him to provide checkup of my washer. Had he not been observant, I would have not had the service provided by him. He was excellent in his efforts to deliver the service needed. Thank you Al for your extra effort to connect with the customer. Great observation and follow through!
Wonderful experience!
Kathryn - Austin, TX
Joseph called 30 minutes prior to our appointment and was very polite and courteous when he arrived. He was very knowledgeable and I felt confident he could diagnose and repair my refrigerator. The appointment did not take long and Joseph made sure we were satisfied with the work. Thank you!
Great Service
Rhonda Henzi - Georgetown, TX
Technician was polite, and did his job. And ignored me when I vented (about something that happened to me) which is what all technicians should do by just making some unrelated comment.back.
Janie
Janie - Leander, TX
Great service, trustworthy!
Service
Joe - Bastrop, TX
Service was alright
Great Service
Robin - Austin, TX
Technician was very nice and efficient!
Great service and knowledge!!
Marc - Dripping Springs, TX
Wonderful service
Kathleen - Manor, TX
The repairman was punctual, kind, and informative. Overall, he’s been the best repairman I’ve ever dealt with.
Great service
Alejandra - Killeen, TX
Timely, courteous, efficient, polite. Great service.
Annamary - Killeen, TX
Great service
Limm - Lakeway, TX
Very nice
work on my steam oven
Deanna - Austin, TX
professional, courteous and great work
Michael
Mike - Austin, TX
Very professional service
Great service
Whitney - Manor, TX
Great service and super friendly
Victoria - Cedar Park, TX
Great service
Amber - Austin, TX
Totally satisfied
Marlys - Georgetown, TX
Title
Judy - Austin, TX
Great service
Heather - Pflugerville, TX
Called out to look at my dishwasher in my new house. He also asked about my microwave and stove. The oven light had gone out and he ordered a new bulb for it and will be back to put it in for me later in the week! Awesome customer service!
good service
Richard - Austin, TX
Great Experience
Daniel - Austin, TX
Lou was great and was so friendly to my very scared dog.
Tommy was great
Santina - Georgetown, TX
Tommy was wonderful one of the best repairman. Pleasing personality yet professional.
Thank You!
Kevin - Austin, TX
Great Service by Lou. Knowledgeable and professional.
An inspiring tradesman
Jessica & Vic - Austin, TX
Wesley P. should be the face of the next generation of tradesmen! Honestly, he should probably teach the older folks how to do their job in this new world of modern consumers/homeowners. Wes was polite, knowledgable, patient, and concise. Most of all, he was enthusiastic about his job and the service he provides. My wife does not do business with any company that only knows how to use a telephone. But we were able to book our appointment through emails, so that's something good I can say about Appliance Express the company. The charge for labor and parts seemed to be standard/market rate, I guess? I don't really have much on the company, generally. So, truly, this endorsement and review is entirely due to the individual we were assigned -- Wesley P..
Sandra
Sandra - Horseshoe Bay, TX
Great service. Glad I bought a whirlpool!
Great service
Lloyd - Coupland, TX
Steve was great. He was on time, efficient, friendly, and knew what he was doing.
Excellent service
James - Marble Falls, TX
Prompt service. Knowledgeable and friendly
Booking and service went great
Daniel - Austin, TX
On time and professional
Jerri - Canyon Lake, TX
Arrived on time. He knew what was wrong just through my statements. My unit was up and running within 20 minutes or so. No mess left behind! Great service!
Great service
Salvador - Austin, TX
Helpful tech
Clif did a great job! It is nice to have our refrigerator working properly again
Richard - Round Rock, TX
Just right
Karl - Kempner, TX
They scheduled the service out 6 days for fixing the stove. Couldn't use it because it wouldn't heat up food in oven. Turned out to been a bad heating element, which I figured it was. Was a quick fix. Good job but took a long time to get it done.
Very professional offered great service
Paula - Georgetown, TX
Thank you
Cameron - Austin, TX
Solved my problem immediately and checked for any other problems.
Ice maker
Emmet - New Braunfels, TX
Great Service
Hilary - Austin, TX
Lou was professional, knowledgeable and kind! Can’t ask for more!
Great service
Steven - Round Rock, TX
Al was prompt, courteous and quickly diagnosed the problem.
Quick service and professional
Margaret - Temple, TX
Great service starting from the customer service representative to text message to confirm my appointment, phone called letting me know the technician was on there way and finally the technician was professional and quick to fix the repair. Thanks
Great service
Joseph - Austin, TX
Great Service - Quick and Effective
Eufracina - Austin, TX
Ron our tech, came in and got our washer working ALMOST IMMEDIATELY. He even had the part needed on hand. Truly a pro!
Tommie was very good
Barbara - Georgetown, TX
Tommie was very attentive. I had one problem and he called me back several times.
Prompt, Excellent Service!
Roland - San Marcos, TX
I highly recommend this company
Washer - Excellent Service. Perfect 10!
Bill - Lago Vista, TX
James is fantastic. Comprehensive skills, excellent communicator, fast and efficient. Thank you!
Ice maker fixed
Sean - Frisco, TX
Great service
Jaquise - Austin, TX
Ken
Ken - Austin, TX
Very timely and professional
Great service
Rao - Austin, TX
Excellent
great service
Deborah - Georgetown, TX
Great service!
James - Round Rock, TX
Great friendly service
Robert - Austin, TX
Great repairman
Ann - Troy, TX
Gentleman was very good at his job.. your company is very fortunate to have such a reputable service man.
Thanks
Ron - Georgetown, TX
Sure
Cory
Cory - Round Rock, TX
He did a excellent job very friend and very professional
Friendly and great service!
Cathy - Morgan's Point Resort, TX
THE LADY THAT ANSWERS THE PHONE AT THIS COMPANY IS AWESOME!!! I THINK HER NAME IS SUSAN.
Good service
Alvin - Austin, TX
Wes was real good at explaining our options in regard to a costly repair or replace the unit.
Great and friendly
John - Cedar Creek, TX
Job well done
Tim - Austin, TX
Satisfied customer
Virgil - Troy, TX
Replaced faulty dryer parts and works well so far. All trash removed and nothing left behind.
Excellent Service
Randy - San Marcos, TX
Excellent service technician! Very knowledgeable!
Great Service
Kirk - Austin, TX
Our Service Tech was great. He was polite, personable and knew his craft. He fixed our refridgerator quickly -- and it was a bit of a mystery as the appliance was brand new. There was no charge...which I appreciated. Will definitely call the next time I need appliance repair!
Fridge repair
James - Austin, TX
Thanks again, but the washer is making the same noise.
James - Granger, TX
Great Service
Mark - Georgetown, TX
Your technician, Tom Lott, was great. Very knowledgeable, efficient, and practical. While our problem was not immediately resolved, he provided a practical, cost effective and logical first step that could potentially fix it the problem.
Great service
Steven - Driftwood, TX
Fast and friendly
Cindy - New Braunfels, TX
My service representative was it knowledgeable and acted quickly!
Great service
Linda - Hutto, TX
David Z.
OVEN WHIRLPOOL WOD51EC7HS00 Arrived on site to install previously diagnosed console to resolve the twitching scrolling issue found. Replaced console and retested. Unit is now operating as designed. Call complete.
Clif L.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived on site to diagnose a microwave that is not heating. Found high-voltage system not operational. Unit will need magnetron, capacitor, and diode. Will also bring door switches and magnetron thermostat with me in case needed..; ordrng 1 W10818686 (magnetron) and 1 W10850446 (capactr-mg) and 1 W10864741 (T-STAT) and 1 W11256462 (DIODE)"
Al R.
WASHER WHIRLPOOL WTW8000DW5 Arrived to inspect washer not filling properly.Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.Job complete.
Jacob S.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for unit not putting out hot water. Tested unit. Found that the water valve was not allowing enough hot water to pass through. Replaced water valve. Tested unit. Unit test good. Let customer know of possibly low water flow from the hot line valve from the wall to the unit. No leaks at this time. Job complete
Kevin B.
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site and inspected washer and found tub is not centered in cabinet, after correcting ran a diagnostic cycle and showed customer how loading can affect washer and create an unbalanced load. Washer is operating correctly now, job complete"
Brandon C.
WASHER WHIRLPOOL WCVH4800K2WW "Arrived on site for customer complaint of unit not draining, I found faulty drain pump, I replaced the drain pump unit tested good collected payment on credit card.
Richard P.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for the refrigerator freezer light not working. During testing found that the freezer light module was no good. Replaced module and all lights tested good. Complete
Leonardo C.
MICROWAVE FRIGIDAIRE FGMV176NTF Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit heating correctly job complete.
Lou S.
DISHWASHER WHIRLPOOL DU810SWLQ0 "Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I found the unit timer set on normal wash with the door closed but the unit was not operating. Opened the door and found moldy water in the tub. Removed the toe plate and found a large amount of spider webs under the unit. Also found where it appears that the tub has been leaking, the inlet valve has been leaking, and several rust spots on the legs and springs. The right door spring was completely rusted off and broken laying on the floor. I took several photos of the issues and submitted to the office to provide to the warranty. I am ordering the motor assembly, timer, valve, pump seal grommet), and washer groomer. Also ordering a CNOTE-AUTHORIZATION & CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. No water leaks observed during service.; ordrng 1 3369037 (grommet) and 1 3369038 (washer)"
Luis M.
FREEZER MAYTAG MZF34X20DW00 "Arrived on site for no cool. Powered unit on clicking noise from compressor compartment,removed cover removed starter found burnt pins on starter,installed a new start powered unit on compressor powered on,removed evaporator cover frost forming on evaporator; used 1 8201786 (START DEVICE) from stock"
Clif L.
DISHWASHER GE GDF520PSF2SS Arrived on site to diagnose a dishwasher that will not start. Tested unit through diagnostics and found unit not registering door closed. Door switch will need to be replaced to complete repairs. ordrng 1 WD21X10490 (latch tub)
Clif L.
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose a washing machine that is constantly dripping into tub. Tested unit and found failed water valve assembly. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Eman J.
REFRIGERATOR KENMORE 795.72493.611 "Arrived on site for refrigerator not making ice. I have the wrong icemaker, need office to research icemaker. ; ordrng 1 UNKNOWN (ICE MAKER)"
Brandon C.
DRYER SAMSUNG DV45K6200EW/A3 "Arrived on site for customer complaint of unit making noise, I thought noise was coming from idler and roller, I replaced idler and roller, there was still a noise, found motor and blower wheel needed replacing,
Wesley P.
DRYER GE DCVH680EJ1MR Arrived onsite and found unit motor to have seized but a manual turn allowed every test after for drum to turn on its own full strength. No parts needed.
Robert J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 Arrived on job for complaints of frost in freezer. Found door not closing properly. Adjusted the door to better seal . No leaks detected at time of service.
Al R.
MICROWAVE GE JVM3160RF5SS Arrived to inspect microwave with no power.Confirmed the complaint and removed and replaced all switches.Fuse checked good.Unit still didn’t work after switch install.Ordering filter noise and SS control panel.Office to reschedule with customer.Needs more work.; ordrng 1 WB27X11140 (FILTER NOISE) and 1 WB56X29817 (CONTROL PANEL ASSEMBLY STAINLESS STEEL )
Wesley P.
COOKTOP FRIGIDAIRE FGIC3666TB Arrived onnsite and replaced the main cooktop. Due to major structural cracking. Split from one end to the other no obvious sign of misuse. Repaired by replacing main cooktop. No pictures taken. All checks good. Unit can now be used.
Scott M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site replaced control and harness . Tested unit is going into defrost . Also used rtv to seal gaps in liner . No water leak detected at time of service . Job complete .
David S.
COOKTOP JENN-AIR JED8430BDB Arrived on site for cooktop not working. Inspected the unit and work area. Found the unit is making a popping noise when the breaker is flipped. The customer went outside and flipped the breaker. I could see the spark coming from the infinity switch for the back left burner. I inspected the switch and found it was shorted out. I am ordering a CNOTE authorization and ordering the back left infinity switch W11088181 Please place customer on the cancellation list for possible sooner service.; ordrng 1 W11088181 (switch-inf)
Al R.
WASHER WHIRLPOOL WTW8040DW4 Arrived to inspect top load washer not draining.Confirmed the complaint and removed the drain pump and found an obstruction inside causing the fins not to turn.Removed and replaced it and unit tested tested as designed.All water lines were dry at the time of service.Job complete
Kevin B.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found bellow drains are blocked, after clearing washer is operating normally, no water leaks detected at time of service, job complete"
Brandon C.
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for customer complaint of unit not finishing the cycle and leaving clothes wet as well as not powering on. I replaced control boards to get unit to power on I found main wiring harness as needed as well as the tub and basket assembly.; ordrng 1 CNOTE (2 HOUR JOB ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 MAN JOB) and 1 W10919932 (HARNESS) and 1 W10919934 (HARNESS) and 1 W10919937 (HARNESS ) and 1 W10921996 (TUB ASSEMBLY )
Leonardo C.
RANGE GE PS960SL4SS Arrived on site to replaced boards replaced both boards test unit and unit test good oven heating correctly.
Eman J.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for refrigerator. Tested system found that the ice maker bin is faulty. Ordering ice maker bin WPW10347093. . ; ordrng 1 WPW10347093 (ice container)
David Z.
DRYER WHIRLPOOL WGD97HEXL Arrived on site to diagnose dryer making an intermittent squeaking sound. Performed diagnostic and ran unit. Did not hear much during brief run. Checked rollers and found belt pulley and 1 rear roller seized. Used repair kit and replaced belt rollers and belt pulley. Retested and all is now working as designed. Call complete.
Eman J.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for refrigerator. Replaced previous diagnosed parts job complete
Jacob S.
DRYER AMANA NED4655EW1 Arrived onsite for replace parts previously ordered. Replaced heater element. Tested unit. Unit test good. No issues at this time. Job complete
James C.
REFRIGERATOR WHIRLPOOL KRFC704FPS03 "Arrived on site and tested operation. Found product temperature at 48 degrees and unit registering as 37. Average temp in memory of 37 degrees with a minimum temperature of 33. Unit is having a communication issue with RC thermistors. Also found right side door gasket torn. Unit will need new door gasket, evaporator cover, main control and Orion control to repair. ; ordrng 1 W10917313 (gasket-dor) and 1 W11395558 (COVER)"
Richard P.
ICE MACHINE KITCHENAID KUID308ESS2 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the water is not filling up to the required level. Replaced pump and tested. Water is filling up to the correct level and making ice . Ice machine tested good. Complete
Luis M.
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site for ice build up. Found ice forming on evaporator cover,per service pointer will need to replace thermistor harness,drip pan,install 2 new clips and zip ties. it will need to be defrosted 24hrs before return visit ; ordrng 1 W10836964 (DRIP PAN) and 2 W11456069 (CLAMP)s and 2 WPW10339879 (WIRE TIE)s"
Brandon C.
RANGE MAYTAG MER8880AS0 "Arrived on site for customer complaint of unit not baking, found broken bake element, I replaced element, unit tested good.
David Z.
WASHER WHIRLPOOL MVWB765FC2 "Arrived on site to diagnose washer making a grinding noise when agitating. Ran unit she confirmed loud noise coming during fast agitation. Performed diagnostics. Removed agitator and found it had broken and wedged plastic in between the agitator and basket, causing several gouges and damage. Replaced agitator and retested. On retest unit was still making a large amount of noise and clacking. Ordering new basket due to damage, and returning with Rotor, Gearcase, Clutch. Will need to start with basket, Gearcase and clutch, and rotor if needed. Office to schedule return visit due to oversized part order. Ordering W10811957 basket.; ordrng 1 W10811957 (spin basket)"
Scott M.
RANGE WHIRLPOOL WEG745H0FS0 Arrived on site replaced control panel. Customer also complained about draw not even . Order rails warming draw . Please call to set return . No gas leaks detected . ; ordrng 1 WPW10441804 (slide-drwr ) and 1 WPW10441805 (slide-drwr RIGHT HAND )
Leonardo C.
DISHWASHER KITCHENAID KDTE204GPS0 Arrived on site to test unit for no power. Test unit and found loose connection at junction box. Secured connection test unit and unit test good job complete.
Clif L.
REFRIGERATOR WHIRLPOOL ED5KVEXVQ00 Arrived on site to perform sealed system repair for refrigerator. Contacted tech line and spoke with Leon. If I was to install process stub and UV filter dryer on unit and charge with recommended amount of Freon. Perform the repair as recommended and found unit is functioning at this time. No water was hooked up to unit at time of service.File# 7727782721
Lou S.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect wall oven not baking evenly. Upon further inspection, I placed the unit in diagnostics and checked error codes. The unit showed F6E4. Customer advised that they have had issues with display going blank and when turning the microwave off, the oven will turn off. Due to the unit being placed in the home before the software update took place and the unit not being connected to WiFi, I am ordering the console UI and will return with the main control and install both. Ordering the console and CNOTE-OFFICE TO SCHEDULE RETURN SERVICE.; ordrng 1 CNOTE (OFFICE TO SCHEDULE RETURN SERVICE ) and 1 W11297728 (console)"
Clif L.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found neutral wire for defrost heater has had ice formed inside of the connection, and since it was not connected properly at time of manufacturing the ice has forced a disconnect through neutral wiring. This has prevented proper defrost operation. Rewired neutral properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service. Documented findings through online tech support portal.File#7725660615"
Robert J.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on job for complaints of leaks. Ran dishwasher and no immediate lakes checked underneath no Sean’s of leaks on bottom. Ran cycle no leaks. Separated door and found no signs internally of leaking. Reset gasket and reposition foam sound barrier in door. Ran cycle longer and no leaks. If continues recommend gasket replaced.
Scott M.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for leaking in dispenser and loose handle . Found handles were on backwards . Removed and installed handles correctly. Found leaking was from ice bin thru dispenser door. Ordering fan and ice door . Please call to set return visit .; ordrng 1 W10846539 (evaporator fan blade) and 1 WPW10577864 (door-ice)
James C.
REFRIGERATOR FRIGIDAIRE FCGM201RFB2 "Arrived on site and found no refrigerant in system. Installed new compressor, exchanger, evaporator, drier and stub. Vacuumed system to clear and test for leaks. Charged with 6oz 134a and tested. Unit now cooling and all functions test good. Job complete"
Eman J.
REFRIGERATOR KITCHENAID KRFC300EWH03 Arrived onsite for refrigerator freezing. Tested system found that everything works as designed. Instructed the customer that having food pushed all the way to the back blocks the air flow. Customer is going to redo refrigerator s that air flow is better. Job complete.
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the FC=8 degrees and RC=38 degrees. Placed unit in diagnostics and tested fans, defrost bimetal and all are operating as designed. Adjusted the defrost time at test #7 and changed to 2. Found a large amount of dirt/lent debris on the condenser coils at the front of the unit. Cleaned the coils. Unit is operating as designed, no repairs needed at this time. Job completed."
Keith D.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite and tested operation found error code f6e0Gained access to main control and found visible signs it had failed. Installed new control hv and tested operation found unit working properly job complete.
Tyler B.
REFRIGERATOR KITCHENAID KSRS25RSBL01 Arrived to install previously ordered parts. Replaced ice maker and control
Richard P.
MICROWAVE GE JVM1540DM3BB Arrived onsite for the microwave door hanging down and light not working properly. During testing found that the top vent grill was out of alignment causing the door to not close correctly. Adjusted vent grill and door is closing good but the door does have a little play in it but functions fine. The issue with light is caused by bulbs needing to be replaced. Advised customer to go to Lowe’s and buy bulbs. Microwave tested good. Complete
Clif L.
DISHWASHER BOSCH SHX68T55UC/02 Arrived on site to diagnose a dishwasher that is giving drain error. Tested all parts and components and found no mechanical issues with dishwasher at this time. Did note excess sudsing in unit even without soap. Advised homeowner on findings and soap usage with water softener. No further repairs are needed at this time and no leaks were found at time of service.
Clif L.
DRYER MAYTAG MED6630HC1 Arrived on site to install lint screen housing. Replace part and tested unit. Found all is functioning properly at this time.
James C.
OVEN WHIRLPOOL WOS51ECOHS01 Arrived on site and touched up oven liner. Instructed customer that the pain will need to dry for at least an hour before use. Unit tests good. Job complete
Lou S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the FC light & RC waterbox lights not working. I contacted techline and spoke to Sterling and advised of my findings. Attempted video chat and failed. I took several photos of the FC light and connection inside cabinet, along with the RC waterbox lights not functioning. Techline requested to email photos due to video chat failure I removed and replaced the FC light and tested and all lights are functioning properly. Sterling provided file #7727775388. Photos emailed, no water leaks observed during service, job completed."
Kevin B.
WASHER WHIRLPOOL WFW95HEDW0 "Arrived on site and set washer into a diagnostic cycle and did not find any saved error codes, ran all functions in manual and didn’t find any extra shaking or moving during agitation or spin. No water leaks detected at time of service
Richard P.
RANGE GE JGBP29EEK3BB Arrived onsite for the oven having an smell. During testing found that everything is working to specs. Found no leaks. The customer is experiencing the smell coming from the flames which is normal. No issue found. Complete
Robert J.
WASHER WHIRLPOOL WFW97HEDC0 Arrived on job for complaints of error code and not complete cycle. After speaking with CS started to replace control and found the harness damaged at Control. Ordering new upper harness will also replace control on return. ; ordrng 1 W10586540 (harns-wire)
Andy B.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for range error code. Found on tech sheet to disconnect from power for 30 seconds, reconnect to power and test and watch for over 1 minute. Did this and still has issue. Found failed control. Ordering needed part. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11126814 (cntrl-elec)"
Eman J.
DISHWASHER WHIRLPOOL MDB4949SHB0 Arrived onsite for dishwasher leaking. Tested the system found the leak coming from the pump and motor. Replaced pump and motor. Tested system everything works as designed. No water leaks at time of service.
Eman J.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site for dryer missing seal. Replaced seal, everything works as designed. Job complete"
Scott M.
WASHER MAYTAG MHW5500FW0 "Arrived on site ,replaced UI panel .ran diagnostics all checked normal . Touch pad also passed test . No water leaks detected at time of service.job complete.
Brandon C.
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived on site for customer complaint of unit having a faulty UI control panel, I replaced control panel, unit tested good.
David S.
DRYER WHIRLPOOL WHD5090GW "Arrived on site for dryer not completing cycle and showing res on display. I called techline and spoke to Kevin SR# 7727786675 advised techline of the situation, and we could not get it into diagnostics to check fault codes. Techline suggested changing the UI and the control. I changed the UI and control and it didn’t change anything unit is still not complete it the cycle. I am ordering the panel console W11091538, UI harness W10861581, W10863066 harness, 461975011651 ntc thermistor, to complete the repair. Reschedule ; ordrng 1 W10861581 (UI HARNESS) and 1 W10863066 (harns-wire) and 1 W11091538 (console)"
Wesley P.
MICROWAVE GE JVM1660BB008 Arrived on site for switch leaving unit running while door is open. and repaired switch issue no parts. Unable to remove power from unit.
Clif L.
REFRIGERATOR LG LMXC23746S/01 Arrived on site to diagnose a refrigerator that is not cooling. Found compressor just installed has failed. Replaced compressor and dryer and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
David Z.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site to diagnose dishwasher with gasket catching on upper racks causing door to be difficult to close. Performed diagnostic and found upper rack sticking on inner door gasket. Found inner door gasket was installed backwards and the angled side was catching on the adjustor and sliders. Replaced door gasket and corrected orientation. Retested and door is sealing fine and no water leaks found. All is working as designed. Call complete.
Scott M.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY1 Arrived on site for leaking and freezing over ice maker . Found fill tube cracked replaced tube . Job complete . No other water leaks detected at time of service .
Robert J.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job for complaints of not cooling. Found main control and icemaker not working. Replaced control and compressor powered on and icemaker complete harvest including filling.
Paul R.
OVEN KITCHENAID KODE300ESS04 Arrived onsite for an oven to replace previous diagnosed parts. I replaced the oven racks. Call complete.
James C.
WASHER WHIRLPOOL MVWB855DC3 Arrived on site and tested operation. Found ui will not allow cycle selection and unit has thermistor fault code. Found thermistor to be good and ui tests good. Unit has failed control. Installed new control and found no change. Called tech line and spoke to Adrian. Found unit has a failed lid lock assembly. ; ordrng 1 W10861642 (latch)
Keith D.
DRYER FRIGIDAIRE AEQB7000ES0 Arrived on site and installed previous diagnosed parts tested unit. Unit test good job complete.
James C.
WASHER WHIRLPOOL MVWB855DC3 Arrived on site and tested operation. Found ui will not allow cycle selection and unit has thermistor fault code. Found thermistor to be good and ui tests good. Unit has failed control. Installed new control and found no change. Called tech line and spoke to Adrian. Found unit has a failed lid lock assembly. ; ordrng 1 W10861642 (latch)
David S.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for ice maker not. Making ice. I inspected the unit and work area. I found ice build up in the inlet line again. I removed the ice and cleared the inlet line. I used silicone to seal the inlet line into the outside of the fridge. I replaced the tube extension, because it was damaged from ice build up, and I replaced the icemaker. I found the water line was only partially open, I opened the line completely. I jumped the ice maker and it called and filled with water. Unit is operating as designed. Job complete."
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to test unit for damped on the side. Found panel damaged will order new panel W11175576. ; ordrng 1 W11175576 (PANEL)
Leonardo C.
VENTHOOD WHIRLPOOL WMH31017HS3 Arrived on site to test unit for unit rattling. Found wires to fan connection hitting fan blade. Secured wires away from fan test unit and unit test good job complete.
Jacob S.
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for unit not turning on/powering on. Tested unit. Found that UI panel was being difficult to turn on. Replaced both control electric and UI panel. Tested unit
Eman J.
RANGE WHIRLPOOL WFG500M4HS0 "Arrived onsite for a range not igniting. Tested the system found that the igniter was faulty. Replaced igniter, tested system everything works as designed. No gas leaks at time of service. Job complete."
Kevin B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site and inspected refrigerator and found freezer LED module is out. Replaced it and one upper LED module and all lighting has returned. No water leaks from connections at time of service, job complete."
Wesley P.
RANGE WHIRLPOOL WFE505W0HB1 Arrived onsite and found oven operating with improper temps and unusual scales and posing a danger as it would continually heat beyond set temp. Replaced control and sensor. Unit is now operating as designed.
Luis M.
REFRIGERATOR GE PYE22KELEDS "Arrived on site for ice build up. Diagnosed frozen drain,removed ice from drain and floor compartment,defrosted drain checked water flow through drain good."
Paul R.
DRYER FRIGIDAIRE LEQ7000ES0 "Arrived onsite for a dryer that won’t complete a cycle and errors out. I found the dryer displaying an F68 error message after a couple minutes. I found the Dryness button stuck causing the error. I was able to fire the button and the unit worked as designed. Ms stated she has done the same thing but it keeps happening. The console spring and light pipe needs to be replaced to solve the issue. Ordering Office to RS, 134553300 SPRING & 134552800 LIGHT PIPE.; ordrng 1 134552800 (LIGHT PIPE) and 1 134553300 (SPRING) and 1 RS (OFFICE TO RS.)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site for no ice. Ran diagnostics E2 error on ice later ran harvest test after harvest E5 error diagnosed a defective icemaker. Installed a new icemaker,power cycled unit,unit passed harvest ran fill test passed."
Jacob S.
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived onsite for unit not cooling in refrigerator portion of the unit. Tested unit. Found that the evaporator fan was stuck because the bracket holding the fan was no fully clipped in. Pushed fan back into bracket. Fan turned on. Tested unit. Unit test good. No leaks at this time. Job complete
Kevin B.
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site and found control panel is unresponsive, replaced control panel
Eman J.
WASHER MAYTAG MVWB765FW3 Arrived onsite for washer making squeaky noise. Tested system no noise present. Job complete.
Scott M.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for no ice . Ran ice harvest test . I’m didn’t respond . Change IM , unit went thru half harvest and quite . . Checked and found harness in door has failed . Will need new freezer door . Please call to set return .; ordrng 1 LW11026425 (dor-fip)"
Luis M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to install parts from previous diagnostic. Replaced fresh food and freezer led,installed a new drip pan,harness secured thermistor to correct location on suction line using foil tape and a zip secured cover with 4 screws,secured evaporator with zip ties to clamps.
Richard P.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 Arrived onsite for the refrigerator with cosmetic issues. Upon inspection found that 1 shelve is missing . Glass cover for bottom shelve is missing . Also found broken tab on the pantry end cap. Water reservoir Insulation is broken . Left side door has damaged on bottom right hand corner . Also found that the bottom left hand corner of outside refrigerator liner is damaged. Called tech line and they said to go ahead with repair. Ordering parts. Office to reschedule Sr# 7727786613. ; ordrng 1 W10874836 (endcap) and 1 W11107912 (shelf-glas) and 1 W11384469 (SWITCH) and 1 W11435334 (LEFT DOOR) and 1 WP67006704 (glass- cri) and 1 WPW10117358 (insulation)
Luis M.
REFRIGERATOR JENN-AIR JSC2290REM00 "Arrived on site to inspect refrigerator. Cleaned condenser coils,ran u it through a diagnostics,fans and compressor powered on,checked door seals good,icemaker working correctly. Unit is working as designed,found no issues or mechanical failures with refrigerator."
Kevin B.
REFRIGERATOR JENN-AIR JS42NXFXDE00 "Arrived on site an added permagum to lower vent per tech line recommendation and replaced thermistor in fresh food section. No water leaks from connections at time of service, job complete"
Jacob S.
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for bulb making a spark when customer was changing bulb. Called Techline to document. Suggested to change socket and bulb. Got SR#7727777770. Took picture of bulb. Replaced socket and bulb. Tested unit. Unit test good. No leaks at this time. Job complete
Leonardo C.
RANGE THERMADOR SGSX305FS04 Arrived on site to test unit for right front burner not igniting. Test unit and found bad ignitor harness and bad module ordrng 1 RESEARCH (RESEARCH )
Andy B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to install previously diagnosed ice dispenser parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
David Z.
DISHWASHER KITCHENAID KDFE104DSS4 "Arrived on site to diagnose dishwasher that was not running cycles. Performed diagnostic and checked for error codes. Found no error codes present. Unit does fill, but diverter just keeps spinning and never locks in and starts wash motor. Provided estimate for a new sump and motor assembly to correctReplaced sump and motor assembly and retested. Unit is now correctly pumping and working as designed. No water leaks found. Call complete."
David S.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher control locking up. I inspected the unit and work area. Spoke with customer and found out the problem is intermittent, that they have To unplug the unit to reset it. I unplugged the control UI and plugged the unit back in. The unit went into a drain. I am replacing the UI Control to repair the unit. Installed new UI Control and ran unit through a diagnostics cycle. Unit operated as designed no water leaks detected.Job complete."
Robert J.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 Arrived on job for complaints of leaks found drain blockage removed blockage and now draining properly. No additional leaks detected at time of service.
James C.
OVEN KITCHENAID KOSE500ESS04 Arrived on site and tested operation. Customer stated she ran self clean cycle and oven shut off after cleaning. Found thermal fuse has failed. ; ordrng 1 W11204568 (fuse-thrml) and 1 WP4449751 (thrmst-fix)
James C.
RANGE FRIGIDAIRE FFGF3054TSD Arrived on site and installed new orifice holder. Tested operation and found unit working properly. Job complete
Kevin B.
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site and found customer has videos of noise refrigerator meets. Noise happens for as long as 20 seconds and as frequently as three or four times during the 12 hour period The customer is home. Spoke with tech line and they recommended adding sound deadening material around capillary tube and replacing evaporator fan 7727773652
Richard P.
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for the washer not working properly. Ran diagnostics and found error codes for door latch and over suds. During testing found the noise the customer is experiencing is coming from the damper shocks. Also found that the console did not respond properly. Ordering parts and office to schedule.; ordrng 1 W11316766 (SHOCK) and 1 W11324037 (cntrl-elec)
Richard P.
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived onsite for the microwave is damaged. Replaced panel , wrapper , base . Installed microwave and it tested good. Complete"
Brandon C.
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site for customer complaint of unit not washing, found pump/motor failed. I replaced pump/motor, unit tested good."
Luis M.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for no cool. Pierced low side pressure reading -25 diagnosed a leak in system,installed a uv drier,vacuumed system down unit would not keep vacuum added refrigerant to system let unit run,traced dye to cap tube entering g cabinet in the compressor compartment.
Lou S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher with no heat. Upon further inspection, I found the element with to spots that appeared to be burnt. I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I tested amp draw to the element and when it was to come on, I could hear the relay on the control but the amp reading was 0. I removed and replaced the element and retested and it is operating as designed. The element amp draw during the wash cycle and at the end in the drying cycle was 7-9 amps both readings. I advised the customer of my findings/repairs. No water leaks observed during service, job completed."
Brandon C.
OVEN KITCHENAID KODE500ESS04 "Arrived on site for customer complaint of f3e0 error code, found miscommunication between control and sensor, I replaced control. Still had error code, ordering main wire harness, and sensor. Need two techs to help pull this oven out. ; ordrng 1 CNOTE (2 MAN JOB) and 1 CNOTE (PARTS RESEARCH MAIN WIRE HARNESS ) and 1 CNOTE (OFFICE TO RESCHEDULE )"
Chase S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to check dishwasher for constantly filling with water. Ran through diagnostics and received an F6E4 error code. This error indicates a stuck float switch. Inspected the float switch assembly and found no malfunctions. Ran a test cycle and dishwasher filled with water and operated properly as water valve shut off every time door was opened. Started a normal wash cycle and opened door periodically to ensure that water valve is closing. Issue may have been due to water pressure or potentially water valve being air locked and stuck open. All functions of dishwasher check good at this time, job complete"
Lou S.
REFRIGERATOR KITCHENAID KRSC503ESS01
Leonardo C.
OVEN KITCHENAID KOCE507ESS08 Arrived on site to replace harness. Replaced harness and delete error codes and no codes coming back job complete.
Lou S.
COOKTOP WHIRLPOOL KECD867XSS01 "Arrived on site to inspect cooktop burner not working. Upon further inspection, I tested all burners and the back middle burner failed to come on. I had the customer sign a waiver of damages from removing glass cooktop. I raised the unit and removed the cooktop and tested ohms to the back middle elements and found it good. I found the relay in the switch burnt. I removed and replaced the switch and retested and the unit is operating as designed. Job completed."
Kevin B.
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site and Found customer experienced door lock failed to engage summer however since that experience it has worked properly. inspected washer and didn’t find any saved error codes, ran a diagnostic cycle and everything Is operating correctly. Started a quick wash cycle and paused and opened and restarted washer several times and it did not generate any new error code if latch is needed coded for latch
Luis M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for same issues at previously repaired. Customer defrosted unit, per service pointer W11092686E installed a new drip pan,installed 2 clips,secured evaporator to clips with 2 zip ties,installed cover,secured with 4 screws. S16360AUTHO for labor S16360; ordrng 1 CNOTE (AUTHO FOR LABOR S16360)"
Eman J.
DISHWASHER WHIRLPOOL DU850SWPB3 "Arrived onsite to replace previous diagnosed parts. Replaced timer, tested system everything works as designed. No water leaks at time of service. Job complete."
Lou S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previously diagnosed and ordered parts. Due to the dishwasher filling with water when not in use, I removed and replaced both drain hoses and the inlet valve. Tested the unit and it is operating as designed with no leaks. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the units RC section freezing and the thermistor being bad. I removed and replaced the thermistor, fan scroll, and HV control and tested. Unit is cooling as designed with a good frost pattern on the RC evaporator. No water leaks observed during service, job completed."
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator not dispensing ice/water. Upon further inspection, I found the ice bin full of ice. Tested the ice dispenser and water dispenser and nothing. I checked the left RC door and found it badly pushed in where it meets the door switch. I pressed the door switch closed and tested the ice dispenser and water dispenser and both operated. Using a piece of cardboard ad foil tape, I taped the cardboard to the left RC door where the switch meets it and retested and the unit is operating as designed. I advised the customer of my findings and temporary repair. I am ordering the left RC door and CNOTE-OFFICE TO SCHEDULE RETURN SERVICE. ; ordrng 1 W11307224 (dor-fip SS)"
Wesley P.
WASHER MAYTAG MVWB865GW0 Arrived onsite and found loose connection to latch causing failure for load to progress corrected issue no parts. In event of repeat failure replace control UI and latch together.
Al R.
DRYER WHIRLPOOL WED4616FW0 Arrived to inspect dryer not drying properly.Found lint buildup near exhaust.Also advised customer on proper drying and maintenance of unit.Used my temperature sensor to measure temperatures and unit cycled to 260 degrees down to 140 degrees.Unit now operates as designed.Job complete
Tyler B.
REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived to inspect unit with lights out in fc. Found top left light out, replaced and tested properly"
Wesley P.
WASHER MAYTAG MVWB865GW0 Arrived onsite and found unit operating with failed valves. Replaced housing. Unit is now operating as designed. Advised customer on repair.
David Z.
OVEN THERMADOR PDR486GDZS Arrived on site to install previously diagnosed parts to resolve non jesting small oven and right front burner not lighting. Installed new bake element to resolve small oven not heating. Replaced igniter on right front burner and retested. Oven is now heating and burner is lighting. Advised customer on proper methods for cleaning grease off burners to aid in the ease of lighting and working. All is now working as designed. Call complete.
Andy B.
DRYER WHIRLPOOL WED5000DW2 Arrived on site for door seal loose. Tested and inspected unit and found failed door seal loose. Added high heat glue and reseated. Tested unit and all operations are normal. No other repairs are needed at this time.
James C.
WINE COOLER KITCHENAID KUWA244PSS0 Arrived on site and installed new thermostat. Tested operation and found unit cooling properly. Job complete
Jacob S.
REFRIGERATOR WHIRLPOOL ET8CHMXKB05 "Arrived onsite for unit getting sheets of ice at the bottom of the freezer. Looked at unit. Upon investigation, found that sheets of ice building up over drain hole due to heater ground clip missing to help defrost. Ordered part. Rescheduled with customer ; ordrng 1 2182338 (clip)"
James C.
WASHER WHIRLPOOL WFW96HEAC0 Arrived on site and found water standing in lower section of bellow. Found drain ports clogged. Cleared and ran diagnostics. Unit has no faults and all functions test good. Job complete
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived to inspect ice maker not working.Disassembled and cycled the ice maker and unit cycled properly.Jumped the valve and water filled ice maker.Customer advised there was a recent power outage and ice maker stopped working.Job complete.See office note for more information
Richard P.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived onsite for the refrigerator freezer door forming frost build up. Did a light test and found light shining through the top left hand corner of the door. Called tech line and they stated to use permagum and put it behind the gasket to help push the gasket out to it can seal better. Also found part of the corner of the liner is pushed out a little also causing the issue used silicone along with the permagum and it did not resolve issue ordering a freezer door. Sr# 7727768052 ; ordrng 1 LW11026363 (dor-fip)
Kevin B.
MICROWAVE JENN-AIR JMC3415ES01 "Arrived on site and found door is dragging while opening, adjusted door hinge on left-hand side and it is now operating normally. Job complete"
Al R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect dispenser leaking after recent repair.While on hold with Whirlpool I removed and replaced the valve.Called and spoke with LEON SR 7727762483.Advised Leon I changed the valve and the customers issues didn’t continue.Job complete
Keith D.
WASHER LG WM1814CW Arrived onsite and installed previous diagnosed parts. Tested operation found cold water valve not dispensing water pulled the water line off and had sand build up in water line. Purged the water for 2 mins until clear water was visible. Checked voltage on water valve and it tested good. Attached water line back tested operation found unit working properly as designed. Upon further inspection found hot water leaking from valve on the wall. Tightened all connections and advised customer to have a licensed plumber correct issue. Job complete.
Chase S.
REFRIGERATOR WHIRLPOOL WRS321SDHZ04 nameplate and both handles. Job complete
David S.
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site for microwave shutting off after a minute of use. I inspected the unit and work area, found failed interlocks, I replaced both interlock. When I plugged the unit back in it tripped the breaker. I reset the breaker and plugged the unit it. Unit is no longer powering on. I am ordering the mag, cap, diode, transformer, fuse, cavity thermostat, mag thermostat, and both interlocks. Office to schedule return date.; ordrng 1 W10138793 (FUSE) and 1 W10269232 (CAVITY THERMOSTAT ) and 1 W10754299 (MAGNETRON ) and 1 W10832024 (MAG THERMOSTAT) and 1 W10836753 (TRANSFORMER) and 1 W10850446 (CAP) and 1 W11252186 (INTERLOCK) and 1 W11252187 (INTERLOCK) and 1 W11256462 (DIODE)"
Kevin B.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found no saved error codes, ran automatic cycle test 12 and it completed properly. Ran quick test cycle and it completed properly. washer has only been attempted to be used once since it was purchased. Blanket and a leopard blanket washed together and likely or unbalanced and would not complete the cycle. 7727768189"
Lou S.
ICE MACHINE WHIRLPOOL GI1500XHB2 "Arrived on site to inspect ice machine not making ice and warm inside. Upon further inspection, I turned the unit on and it began to dispenser water into the reservoir. When the recirculating pump came on, water began to rush over the sides of the reservoir. I found that the recirculating hose was not connected to the pump. Reconnected the hose to the pump and tested and the unit operated as designed and began to make ice. No water leaks observed during service, job completed."
David S.
WASHER WHIRLPOOL WFW5090JW0 "Arrived on site for washer not filling. I inspected the unit and work area. I put the washer into diagnostics mode and found no fault codes, I ran the unit through a diagnostics cycle. All components active duty and worked properly. I tried to start the unit in a normal wash and a quick wash, unit went through start up locked but never filled with water. I replaced the water level switch and the unit acted the same. I am ordering the CCU W11334605 and the control UI W11367297 to complete the repair.; ordrng 1 W11334605 (CCU) and 1 W11367297 (UI)"
Clif L.
FREEZER FRIGIDAIRE LFFU17F5HWC Arrived on site to replace sealed system components for freezer. Inspected unit and found unit leaking refrigerant from unrepairable heat exchanger line due to corrosion.
Richard P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite for the refrigerator ice maker making a noise. During testing found that the water valve was the cause of the noise. Replaced water valve and tested fine. No leaks detected. Complete
Noah D.
WASHER GE WCSR2090DBWW "Arrived on site to inspect washer for not agitating upon inspection found the agitator screw broken in the shaft and not allowing the new agitator sit correctly.Job complete"
David S.
WASHER LG WM2301HW "Arrived on site for washer leaking. I inspected unit and work area. I found the gasket was torn on the bottom. I also inspected the drain pump and line, found no faults or defects. I replaced the gasket. I tested the unit and no water leaks present. Job complete."
Chase S.
DRYER WHIRLPOOL WED560LHW0 Arrived on site to repair noisy dryer. Found noise coming from blower wheel and housing. Customer was in the process of moving in. Attempted to make adjustments to blower housing and wheel but will need to unstack the dryer and replace the blower wheel and housing. Office to RS with 2 techs (by CS)"
Eman J.
WASHER AMANA NTW4516FW3 "Arrived on site for washer not washing. Tested the system found that the lid latch was faulty. Replaced the latch. Tested system, everything works as designed. No water leaks at time of service. Job complete."
Chase S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "freezer doors and nameplate. Ordering LH refrigerator door to complete repair., ordrng W11307204 / LH DR SS (by CS)"
Kevin B.
REFRIGERATOR GE GFSS6KKYESS "Arrived on site and replaced ice bucket and evaporator cover assembly diagnosed on previous visit then turn right, job complete"
Wesley P.
WASHER MAYTAG MVWX655DW0 Arrived onsite and found customer had already swapped agitator and wanted to have unit checked out for noise. Adjusted base motor cover to alleviate noise. All checks good. Unit is now operating as designed. No parts needed.
Luis M.
REFRIGERATOR KITCHENAID KRFF507HBS00 "Arrived on site for moisture issue. Found moisture on upper portion of freezer gasket,checked door seals good,called tech support per tech support raised freezer door to allow better seal on gasket."
Andy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed parts. Tested and inspected unit and gears seemed good. Slides seemed good and timing seemed good. Removed gears and tested unit and left hand side still opens a little before right side when opening door from left side. Called tech line and spoke with (Adrian SR# 7727766084) made aware of issue and what was found. Was instructed that unit is operating as designed and to instruct customer on opening door from middle. Instructed customer on this. No water leaks present at time of service.
Brandon C.
WASHER MAYTAG MHW5630HW0 "Arrived on site for customer complaint of unit leaking, found leak from dispenser and door latch needs spacer behind it to tighten up the door seal. Ordering dispenser. ; ordrng 1 W11316600 (DISPENSER )"
Robert J.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job to replace controls and evaporator fan motor. After replacement test operation and refrigerator working properly.
James C.
REFRIGERATOR WHIRLPOOL ED2NHGXNQ00 Arrived on site and tested operation. Found ice chute door not closing due to broken clip in dispenser housing. Unit will need new door kit to repair. ; ordrng 1 8201756 (ice dor kt)
Jacob S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite to replace tube water and cover tube. Replaced both parts. Tested unit. Unit test good. No leaks at this time. Job complete
Paul R.
REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for a refrigerator that’s warm in the RC but the FC seems good. I found the FC at 2 degrees on arrival and the RC very warm. I found the dampener open and the evaporator fan motor not running with 123VAC to it. The fan motor will need to be replaced. Ordering motor. ; ordrng 1 WPW10128551 (MOTOR-EVAP)
Noah D.
OVEN WHIRLPOOL WFG525S0JS0 "Arrived on site to inspect oven for not heating properly, upon inspection found the igniter not working correctly when trying to reignite after preheating, replaced igniter and retested. No problems found. Complete"
Andy B.
WASHER MAYTAG MVWB725BW0 Arrived on site for washer making loud noise in spin cycle. Tested and inspected unit and found failed bearings. Attempted to remove inner basket with no success. Basket and outer tub will need to be replaced. Contacted office and tub and basket parts are covered. Will need 2 hour 2 man job. No water leaks present at time of service.
Brandon C.
WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for customer complaint of error codes, found miscommunication between control board and UI console. I replaced control and UI console, unit tested good."
Andy B.
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer making noise. Tested and inspected unit and found failed repair kit. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Keith D.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite and installed previous diagnosed part. Tested operation found unit working properly as designed job complete. Did inform customer it would take at least 24 hrs to make ice. Job complete.
David Z.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to install previously diagnosed parts to resolve no water dispensing issue. Pulled refrigerator out of cabinet and saw that the unit had a 1/4 turn shut off valve that can be adjusted. Turned down valve to reduce water pressure since the pressure valve severely restricts water flow making it difficult to use. Was able to successfully reduce pressure at wall valve without part replacement, and no water leaks present. Advised customer on how to adjust the valve if they want to increase the easier slightly. All is now working as designed. Call complete."
Wesley P.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived onsite and removed new ice in fill spout and verified continuity and voltage so per CS used insulation pads to secure fill area especially well.
Brandon C.
DISHWASHER KITCHENAID KUDC10FXSS5 "Arrived on site for customer cod unit not cleaning dishes properly. Found broken tub at top spray arm, no heat, and wash motor weak. Ordering tub, control, and wash motor; ordrng 1 CNOTE (2 HOUR JOB) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 WPW10511195 (tub-dishwr)"
Brandon C.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site for customer complaint of unit not functioning and acting sporadically on the UI console. I replaced the console, unit tested good."
David S.
WASHER WHIRLPOOL MVWB865GC0 "Arrived on site for washer not filling properly with hot water. I inspected the unit and work area, found fault codes F3E2, F8E6,F2E1. I replaced the water valve, and tested the unit. Unit operated as designed no water leaks detected. No fault codes found. Job complete."
Brandon C.
RANGE WHIRLPOOL WFG525S0HS0 "Arrived on site for customer complaint of light not working, bake not working, missing screws, I found faulty light socket, and faulty bake ignitor as well as missing screws in bottom panel of oven. I replaced bake ignitor, light socket and added screws to panel. Tested good."
Jacob S.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite to replace parts ordered by previous tech. Customer had issue with toe plate coming off and noticed the leg where the kick plate gets screwed to is bent down ward. Called Techline. Suggested to change out tub assembly. Got SR#7727763808. Ordered part. Rescheduled with customer. Request 2HR; ordrng 1 REQUEST (2HR) and 1 W10713320 (tub-dishwr)
Chase S.
WASHER WHIRLPOOL CET9100GQ0 "Arrived on site to check washer for no operation. Programmed washer properly, 600 and J_d. Washer still only shows 0 minutes and flashes. This indicates that it does not see the latch in closed state. Reset unit multiple times through test mode and power cycle and no change. Can not get washer into any test or diagnostic cycles due to it not seeing door closed. Called tech line away from the home and determined issue is potentially within the harness or CCU.
David Z.
DISHWASHER KITCHENAID KDTE104ESS "Arrived on site to diagnose leak coming from dishwasher. On arrival customer had the unit removed and set aside. Found obvious leak coming from diverter, which has gotten under their hardwood floors and done damage to the wooden framework around the unit. Some of the floor was removed due to being molded and a health hazard. Took pictures in SD mobile of visible damage. Need AUTHO for sump and motor assy and toe plate. Leak came from diverter in sump, and toe plate is molded from leak. Office to reschedule based on AUTHO approval from Warrantech. and 1 W10526114 (toe pan (bsq)) and 1 WPW10605057 (pump and motor assy)"
Richard P.
WASHER KENMORE 1.11E+02 Arrived onsite for the washer not working properly. During testing found that the action control switch has a burnt connector and the switch is also burnt causing the issue the customer is having with sometimes it agitates . Complete