Celia - Austin, TX
Great service! Thanks
Margaret - Dale, TX
Stanley Spencer - Leander, TX
Lou was very good about explaining what he was doing or needed to be done. I trust him to do what needed to be done. Great person.
Really great service
Nancy - Cedar Park, TX
Lou was efficient, informative, and effective. Problem solved, got the job done quickly, and left everything clean and tidy. Cudos to Lou!
Lou was great
Shawn - Leander, TX
Lou was great. He was very friendly, took his time and was very thurrough.
Kammy - Cedar Park, TX
The technician was professional and very knowledgeable. He was willing to explain the issue so it may be avoided in the future.
Carl - Austin, TX
great service until the end
Mike - Round Rock, TX
Everything was great, repairman was thorough until the end when he put our dishwasher back in crooked and the rubber seal is messed up.
Replacement Knob for Whirlpool Stove
Allyson - Pflugerville, TX
The knob was replaced and stuck out farther than the others. The technician told me to get a dremel to cut it down. I don't believe it should've been left up to me to do that...
Great Service Provider
Brian - Austin, TX
Paul always provides excellent service on my Kitchen Aid appliances
Excellent timely service
Choudary - Cedar Park, TX
Mary - Austin, TX
I appreciate the repair on my 6 months old Whirlpool refrigerator.
Great, friendly service!
Andrew - Austin, TX
Martha - Horseshoe Bay, TX
The technicians were great! THis was under warranty so it was terrific!!!
Karen - Waco, TX
Excellent, very knowledgeable and helpful
Sabra - Austin, TX
Great work done quickly.
Mark - Hewitt, TX
Joseph - Bertram, TX
Repair noisy dryer
Joseph - Georgetown, TX
Dyer was repaired after 2 service calls. Each with additional labor to install belts and rollers.
Excellent and Fast Service
Matt - Kyle, TX
They were very quick in getting out to us and very professional. Thank you for helping us out!
Karina - Pflugerville, TX
He came on time and fixed everything right.
Vicky - Waco, TX
Knows what he’s doing. Explained everything to my husband & I. Very friendly!
Matt - Austin, TX
Efficient and Friendly Service
Edward - Spicewood, TX
Brandon is great
Extremely nice technician!
Beau - Buda, TX
Jeanene - Austin, TX
Paul did a great job with our repair. Is friendly and knowledgeable! Plan to use Appliance Express for all my appliance needs.
Clif and Appliance Express
Bryan T. - Austin, TX
Clif was absolutely professional and solved my leaking dishwasher issue quickly. He took the time to explain the source of the issue and what was needed in order to resolve the problem. Great customer service!
Katherine - Austin, TX
Paul was quick, communicative, and extremely helpful in diagnosing the problem with my stove. He came in with a smile, helped appropriately solve the problem, and repair the stove within an hour. Highly recommend using Appliance Express and requesting Paul again.
Bob - New Braunfels, TX
Price for service /labor was overpriced.; Servicemen were polite and friendly
Great professional services
Johnny - Pflugerville, TX
Tyler was very professional and polite.
John - Georgetown, TX
James did a great job fixing our clothes dryer.
Tim - Round Rock, TX
Walter - Salado, TX
It was a good experience with Jonathan. He took time to explain the problem with my refrigerator.
Carol - Austin, TX
Good person & hope we will get him again in future calls
Will hire again
Lee - San Marcos, TX
Andrew - Georgetown, TX
Lisa - Buda, TX
Richard was very thorough he made sure every aspect of our appliances was working properly. He was very courteous and gave lots of helpful advice.
Solia - Florence, TX
Tiffany - Leander, TX
the man who came to our house was professional, kind, informative and went above and beyond was very impressed
Kameshwar - Austin, TX
Great service I loved that he was able to communicate with me in English and in Spanish thank you so much for all you did and also the confirmation of
Nancy - Georgetown, TX
"Academy - New Braunfels, TX
He found what was wrong with appliance right from the start. Excellent job!
Brad - Builder
Drees - Leander, TX
Lou was great. He did a good job of informing and was thorough.
Sheila - Pflugerville, TX
All of my questions were answered and my dishwasher is working now! Win-win!
Sheila - Buda, TX
Wonderful service! Technician was on time and extremely professional.
David - Austin, TX
Showed up on time and fix them problem in minutes.
Hilary - Briarcliff, TX
Great Customer Service
Jamie - Manor, TX
Andy was very prompt and handle the job well.
Should not have been charged for this visit
Mari - Austin, TX
AE has been called to fix our ice dispenser a few times. The last time Luis removed a piece in order to make the ice maker work again, and I didn't think it fair practice to charge us to fix again. This time he replaced two other parts, and I think if diagnosed properly, the ice maker could have been working without having to call AE at least 3 times for the same problem/grinding sound.
Great Service, Awesome Price!
Patrick - Lago Vista, TX
House director ADPI at ut
Gail - Austin, TX
Sam - Copperas Cove, TX
Very professional technician! And he was quick too!
Friendly, Helpful, Expert
Charles - Austin, TX
Our technician, Lou, did a wonderful job of servicing our dryer. He was communicative and prompt, and very, very friendly. He was patient, answering every question we had (and we had several), and took the necessary time to repair our dryer (which he did effectively). He also gave us some tips afterward and shared experiences that could help us for future problems that may arise. We had Appliance Express come over because they were the required warranty company, so my expectations weren't high, but based on this experience, I would call them right up again should I have another washer or dryer issue, even if no longer covered by warranty. And I'll be asking for Lou!
Friendly and professional
Edith - Georgetown, TX
Andy was here before expected time, but not before calling to make sure it was ok.
Thank you for the good customer service!
Gabe - Georgetown, TX
Technician was friendly and knowledgeable. Everything went very smoothly. Thank you.
Melissa - Cedar Park, TX
Lou was very helpful, friendly and went above and beyond to take care of our dishwasher issue. Great Service, yet again from Appliance Express.
Quick and thorough!
R. Lilly - Seguin, TX
Robert and Evan did an excellent job.
Carolyn - The Hills, TX
Brittany - Austin, TX
Greg - Austin, TX
efficient, punctual, very informative, valued my time
Rex - Georgetown, TX
Larry - Copperas Cove, Coryell
New washer failed. We called Maytag for repair. This company was assigned to fix it. Repair was scheduled for 2-5. Company had an opening one day earlier and called to see if we would take it. We did. Washer fixed promptly.
David - Georgetown, TX
Andy was in and out in a short time with excellent results. Appliance Express is high on our list!
Billy - Round Rock, TX
Jennifer - Florence, TX
The service was excellent. Thank you!
Neil - Georgetown, TX
My freezer drawer was repaired completely and now functions as intended. It took just 15 minutes to put it back in order.
Riki - Fischer, TX
Jacob was great and very knowledgeable!
Amelia - Kyle, TX
Alston - Temple, TX
Great service. Very knowledgeable.
Emily - Georgetown, TX
Friendly and professional
Gerald - Austin, TX
Scott found the problem with our washer quickly and explained to us how to prevent the same thing from happening again.
Great service. Prepared for any problems
Russell - Waco, TX
Elizabeth - Austin, TX
Michael - Austin, TX
Linda - Georgetown, TX
Explained in detail which really helped understand my smart wall oven.
Miguel - Austin, TX
Scott was fast and friendly and had the unit back up and working better than before!
Best Service Ever!
Scott - Lago Vista, TX
Lou was outstanding. As someone who runs a service company, I can only hope my staff represents me as well as Lou. He was knowledgeable, friendly, and professional.
Mike - Kingsland, TX
Had to totally redo jets in each burner. Had me verify each before leaving. Very professional.
Jennifer - Leander, TX
Excellent, personable, knowledgable, and efficient!
Jim - Austin, TX
Informative & Knowledgeable
Rachel - Austin, TX
thankful for honest work
Robert - Horseshoe Bay, TX
Anna - Dale, TX
have not used dryer yet because i was told not to use it until the vent is fixed so i do not know if dryer works properly or not. I have to get venting parts and fix that myself, so therefore cannot give a good rating.
Johnnie - Dale, TX
Patty - Georgetown, TX
Lou arrived on time and answered all of my questions. He replaced a part that was causing a leak. The whole experience with Appliance Express was professional. I will keep their number for reference in the future!
Jane - Austin, TX
Steven - Copperas Cove, TX
E's Garage Fridge
Evelyn - Georgetown, TX
Took two fridges and two repairmen, but Tyler solved the problems. Hooray!
Trent - Copperas Cove, TX
Technician was very professional and he was very knowledgeable.
Denise - San Marcos, TX
Nader - Austin, TX
THE UNDER WARRANTY DISHWASHER WAS DAMAGED BY USER AND THEY FIXED IT AT NO CHARGE. THE SERVICE PERSONAL WERE POLITE, CONSIDERATE, AND KNOWLEDGEABLE.
Margaret - Temple, TX
As a overall service it was great. The only thing I found poor as the seclude had to be changed due to parts for repair were late coming and the appointment delayed one day waiting for the parts. There were no parts installed as the problem was more of a need for a better trained owner. There were no explanation of how the overall system works the cooling system and the high speed fan. The repair man did a good job teaching me and my wife. Thanks to him. There are a number of poorly designed parts of this frig starting with the door ice packet being too small and the flow of the air within the frig.
VERY POLITE AND FRIENDLY
John - Horseshoe Bay, TX
Ben - Austin, TX
Clif came to fix my whirlpool washer and diagnosed the problem in a few seconds. After that he got right to work and did a great job. Washer works perfectly again.
Ann - Manor, TX
Great and on time
Ice maker leaking water
Everett - Smithville, TX
Scott is great. He fixed the problems and cleaned out all the ice in freezer, dried it out, and put everything back. Over and beyond what technicians usually do. Hasn’t leaked a drop since!!
Refrigerator & Microwave
Sam - Georgetown, TX
The service was performed quickly and efficiently.
Theodora - Meadowlakes, TX
Yvonne - Gatesville, TX
Ethel - Smithville, TX
Scott was very professional and knowledgeable. Thanks to him for all his advice, etc.
Ken - Liberty Hill, TX
Service tech James did a great job. He was knowledgable, efficient, competent and offered up a lot of advice regarding our oven and refrigerator. As for the cost and pricing I have nothing to compare to since I haven't had to use an appliance repair service before but I think it was reasonable for the excellent service received.
Great customer care
Andrew - Georgetown, TX
Jonathan was great he took time to explain what he had found and how he fixed it. He also took time to look at my gas range and arrange for a new part and set up a new repair date. Great customer service and product knowledge.
Shawn - Georgetown, TX
We were very impressed with our overall experience and will absolutely use Appliance Express again. Honesty in service is a hard thing to come by and our experience with AE renewed our faith that there are still companies out there who are on the level.
Karen - Round Rock, TX
Clif was right on time, knew what he was doing, and fixed my problem. He also instructed me on proper way to load the washer to avoid balance issues.
ice maker service
Bob - Austin, TX
Lisa - VLG O THE HLS, TX
Arrived right on time, very friendly, very professional!
Elizabeth - Austin, TX
He showed up on tome and finished in a very acceptable timeline.
Vicky - Waco, TX
great company to work with
great company to work with
Great service; excellent attitude
John - Austin, TX
Julie - Waco, TX
Very fast and professional
Kathleen - Manor, TX
The repairman was friendly, quick, and informative.
Vickie - Austin, TX
Scheduling was easy and Richard was very friendly, polite, and knowledgeable. I will definitely use this company again, and hope to have Richard do the work.
James - Georgetown, TX
The tech. was very courteous and professional.
"Livingston - Lakeway, TX
Great service, extremely knowledgeable.
KS - Blanco, TX
Brandon provided comprehensive, insightful information on the set up, installation and make up of our Kitchen Aid ice maker. Thanks to his inspection and explanation of what caused the problem, we are now speaking with the retailer and the builder to resolve these issues.
Linda - Bastrop, TX
Excellent job! Courteous, knowledgeable, and very helpful.
Julius Eickenhorst - Austin, TX
Excellent timely service. Very courteous technician and explained the problem.
Great service, friendly and prompt
Rosemary - San Marcos, TX
Really nice man!!!
Barbara - Meadowlakes, TX
Very Competent, technically proficient service
Harrison - Austin, TX
Paul worked on three appliances: ice maker, trash compactor and oven. His competence on each was superb.
John - Killeen, TX
John was outstanding. Great timely service!
Phyllis - Georgetown, TX
Curtis - Austin, TX
My tech took his time and explained everything i asked about. He was very helpful, thanks for hiring such great people!
Susan - Temple, TX
John arrived on time. He was very pleasant and informative and took care of the issue I was having with my dryer.
Excellent service technician
Robert - Burnet, TX
Thank you, Appliance Express. Since my worst purchase in 30+ years of Maytag appliances, AE has been in my home to repair the newest latest and greatest Maytag front loading washer and dryer so may times I can't remember. Replaced virtually everything in both the washer and dryer that can be replaced. Time will tell...best advise is NEVER buy Maytag anything. Second best is to purchase an extended warranty and third is get to know Appliance Express (an excellent company and the best technicians !!!).
Tommie - Georgetown, TX
He was professional, courteous, efficient, and made the needed repairs on our washer, dryer, and dishwasher and explained how it completed the repair.
Sent - Georgetown, TX
Appliance Express Survey
Faustino - Bee Cave, TX
My machine works. Thnx
Sandra - Austin, TX
Ashley - Kyle, TX
Tech did an excellent job m!
above what we expected
David - Burnet, TX
I was not at home when Al arrived to fix our whirlpool. My wife said he was very nice and had informed her what was wrong. He was about finished when I arrived. We are very happy with his excellent service.
Clinton - Austin, TX
Carolyn - Leander, TX
The technician explain what he was doing to our appliance & took the time to go over care & maintenance with me.
Caroline - Burnet, TX
Great service, knowledgeable professional tech
Jake - Dripping Springs, TX
On time, fixed it first time, brought the right parts, great to work with.
Quality, reliable service
Chris - San Marcos, TX
Every time I've called Appliance Express, a repairman comes out when they have said they would, fixes my problem (or order a part then comes back and fixes it), and does it all in a friendly, educational manner. Definitely my favorite service guys.
Tech was great but the scheduling process is out of the 60s....
Alton - Austin, TX
It takes days to get a service window scheduled and then is it a 3 hour window. Don't know what I would have done had I not been able to stay at home. The technician was terrific and fixed the problem pronto. Their scheduling process is archaic.
Kelly - Leander, TX
Lou was so helpful and thorough.
Kayla - Bertram, TX
He was very nice and it was a very fast fix.
Dorii - Waco, TX
The service person was knowledgeable and efficient. And had our problem fixed with in a few minutes. Also gave recommendations on how to keep our fridge running well. The problem is a design flaw, so nothing we did or could possibly know.
Tom - Leander, TX
He called beforehand & arrived on time He did the work in a short amount of time and showed me that the repair corrected the problem Excellent job & customer service
Very happy customer
Claudia - Spicewood, TX
Very professional and friendly.
Martha - Georgetown, TX
Paul came with a trainee. He assessed the problem quickly and repaired it. Hopefully this will finally fix the problem, he said it was a loose wire. Time will tell. I enjoyed talking with both guys, they were polite, respectful, both had a good sense of humor.
Very professional and thorough. Looking forward to many more years of use of my washing machine.
Michael - Austin, TX
Peter - Lakeway, TX
Luis took care of my appliance right away in a professional and courteous manner. Thank you!
Kirk - Austin, TX
Very efficient and courteous
Mike - Austin, TX
Tech was very courteous and efficient
Neil - Georgetown, TX
My freezer was repaired but when I put the food back into the slider drawer it’s making clacking noises like it’s off the track. I notified Appliance Express and it will be a week before the technician Jonathan Short will return. In the meantime I’m left with a freezer slider drawer that I might damage by using and Appliance Express is “not responsible” for broken parts. I’m not real pleased at this point! Stay tuned for my update after he returns next week.
Ellis - Leander, TX
Job well done
Michael - Round Rock, TX
Mr. West came on time to repair my refrigerator. He explained the problem and fixed the problem. Mr. Wes is great problem solving technician!
Aura - Austin, TX
Appliance Express servicemen have always delivered great service with a knowledge of the equipment they are working on. I have had impressionable attitudes with each servicemen, they are great and I am grateful to have their service. They deserve a free washer, or bonus. With Respect Sherry McClain. Aura Riverside.
Robert - New Braunfels, TX
Misti - Canyon Lake, TX
Very knowledgeable and professional
Nick - Lakeway, TX
Expensive but needed
Todd - Austin, TX
DHARMA - Austin, TX
Great DW repair!
Evy - Pflugerville, TX
Scott confirmed appt., arrived on time, and was careful of customer's property, wearing shoe covers before entering home. Repaired door handle and cleaned up area before leaving. Excellent service!
Justin - Marble Falls, TX
James and Appliance Express were very professional, polite and had great communication. I would easily recommend them to take care of all of your appliance needs, thanks!!
Excellent technician , very knowledgeable !
Christine - Round Rock, TX
The service was great , even though it had to be on a Saturday ! The technician was well prepared ,very friendly , polite and definitly knew what he was doing . Repair went very smoothly!
Donna - Cedar Park, TX
David - New Braunfels, TX
First class warranty service. On time, knows the machine inside and out.
Michele - Belton, TX
Jonathan was friendly, knowledgeable and a good trouble shooter.
Love the company and the technician’s knowledge and attitude
Debbie - Red Rock, TX
I have been greatly relieved about service from Appliance Express. No long waits for a person to speak with, contact via email and text and a human voice. Always friendly and expedient. The technician was knowledgeable and shared more info with me about any future appliance warranties.
Stephanie - Austin, TX
Super nice technician, great service!!
Maytag Washer/Dryer Service
Debbie - Granite Shoals, TX
Jonathan is an outstanding representative for Appliance Express. He is very knowledgeable and helpful in explaining our equipment problems. We will definitely use this company again for any future appliance needs.
Wonderful fast friendly service
Kelli - Georgetown, TX
Everything was perfect!
Betty - Nolanville, TX
Henry - Austin, TX
Very professional !
Amanda - Austin, TX
David was phenomenal - thorough in testing, explanations, communication, and provided me with the information I’ll need going forward to more competently take care of my range oven as I continue using it for baking and cooking.
Mary - Austin, TX
George - San Marcos, TX
Kevin Bell came out to repair our Whirpool stove and did a great job. He is friendly, very knowledgeable, and got us back up and running.
Linda - Rogers, TX
Very friendly and knowledgeable. Had washer running in no time.
They did an excellent job!
Karen - Austin, TX
Very efficient. very professional
Juan - San Marcos, TX
Very friendly, but professional. Started on the job right away. Shared other information about some of the other functions on the oven. Finished the repair in a very short time and checked to see that oven was functioning properly before he left.
Theresa - Austin, TX
The technician was knowledgeable and prompt. He quickly figured out the problem and resolved it.
Don - Bastrop, TX
Larry - Manor, TX
Tiffany - Dripping Springs, TX
Service was excellent!
Meaghan - Austin, TX
Scott was a great technician - on time, friendly, and fixed what was broken!
Prompt great service
Pat - Austin, TX
Analyzed problem and promptly fixed
Rachel - Manor, TX
He was great! Fixed the problem in under a minute, full explained what was wrong, then did an amazing job explaining the best way to run my dishwasher and the most effective products to you.
Irene - Pflugerville, TX
Scott was very knowledgeable and super friendly! Thank you for your service!!
Austin - Liberty Hill, TX
Brent - Cedar Park, TX
Did a great job. Fixed my issue fast.
Edward - Austin, TX
Tyler was very good, but the oven is still not heating properly. We need a recall.
Russ - Belton, TX
Beryl - Georgetown, TX
In and out in no time to fix our fridge. Great experience!
Chase - Austin, TX
We had a wonderful experience with Leo, our appliance express tech. From the moment I opened my front door, he was polite, professional and went straight to work. He even obliged my 4 year old who kept asking him questions about what he was doing. Thank goodness it was a quick simple fix. We will definitely be recommending appliance express to anyone in need!
Mary - Cedar Park, TX
Tyler took care of my dryer noise and did a very efficient job!
title of what?
Aj - Georgetown, TX
James was professional, knowledgeable, and very courteous. I had the same experience with another repairman on a different appliance. Also he was very efficient and repaired the problem very quickly. I didn’t have to wait for parts because he had them on his truck
On time(early),knowledgeable,great “bedside manner”
Rodney - Georgetown, TX
"Pacesetter - Bastrop, TX
Appliance Technician is great!
Theresa - Manchaca, TX
The technician was professional and knowledgeable . He was friendly and easy to talk with and answered all my questions!
Wish he would have been the first technician sent out.
Sue - Wimberley, TX
Kevin was very professional and got to the bottom of the problem. He knows his stuff. I’m just sorry I had to buy a new ice maker for $200 when that wasn’t the problem. But Kevin was not the first technician to come out and diagnose the problem so no fault of his.
Jim - Buda, TX
Great service , very friendly and professional
Great technician. Very polite and knowledgeable about my refrigerator
Karen - Round Rock, TX
Denise - San Marcos, TX
Great work, diagnosed the problem and repaired it quickly
Great service, very knowledgeable & friendly!
Jessica - Austin, TX
Nita - Burnet, TX
We appreciate the honest opinion of Jonathan. Glad he was able to repair our dishwasher!
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to install previously diagnosed right RC door. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER KITCHENAID KDTE334GPS Arrived on site to inspect dishwasher for not dispensing water. Upon inspection found the solinoid for the dispenser stuck with calcium. Replaced dispenser and tested. Complete
DRYER WHIRLPOOL WED4815EW1 "I have on site for dryer not heating properly according to the customer. Upon arrival customer stated that they noticed the dryer will try to get hot but it was taking more than one cycle to dry eats load every time they use it I didnt disassemble the dryer was able to verify that the power outlet terminal block and time are all receiving the proper 240 V and the timer was also sending power to both the motor heating element and all of the hardware as design I was able to run a continuity and oh my resistant test on all the heating hardware such as elements thermal fuses airflow fuses etc. but found no indication that any of the parts were having issues trying to operate and then took a temp check the unit and found that on high heat the unit was fluctuating between 120° and 200° as designed. Is an able to narrow down that theres a blockage of some kind within the venting of the housing itself preventing the dryer from being able to evacuate the hot air as
DISHWASHER WHIRLPOOL WDF520PADM5 Arrived to inspect dishwasher not filling or washing.Removed and replaced the valve and discovered the pump and motor was also defective and not working.Ordering the pump & motor and will return with the previously ordered parts.Office to reschedule the customer for return service due to parts availability.Needs more work and authorization.; ordrng 1 AUTHORIZATION (PUMP AND MOTOR ) and 1 W10837026 (pump&motor)
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site to inspect microwave for sparking, upon inspection found the ceramic cracked and sparking spots on cab, painted cab and will order new ceramics. Office to reschedule ; ordrng 2 W10245207 (CERAMIC)s and 1 W10245208 (CERAMIC ) and 1 W10245209 (CERAMIC )"
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for the oven with a gas smell. Upon arrival customer stated that the smell happens during operation. Turn oven and use the leak detector and found no leaks or issues with the range. The smell the customer is experiencing is the burn off from the flames which is normal. Called whirlpool safety and documented my findings. Complete
WASHER WHIRLPOOL GHW9200LW
OVEN WHIRLPOOL WFG114SWQ0 "Arrived on site for range not functioning properly and customer smelling gas. Upon arrival I found that within the oven, the gas burner was completely disassembled from the interior of the oven causing gas to fill into the oven cavity without being lite. I also found the spark module was not functioning with all sparks as intended. I was able to remount and test the ovens bake/broil burner and found igniter and over all oven functionality was working 100% as designed. I then replaced the oven spark module and found after reassembly the upper half of range was also functioning as designed with no gas leaks before during or after repairs."
WASHER KENMORE 110.2813241 "Arrived on site for washer leaking water. Inspected unit and work area. Found corrosion buildup on home valves. Performed diagnostics mode and tested components in manual test mode. Found water leaking from inlet valve. Turned water off at street, due to condition of home valves. Turned sink faucet on to release pressure. Removed failed inlet valve and installed new. Cleaned all water up. Turned water on at street and sink faucet off. Performed diagnostics mode and tested all components. All tested good, no water leaks detected.
OVEN GE JGB860SEJ3SS "Arrived on site to install previously diagnosed and ordered part. Due to the ignitor failure, I removed and replaced the upper oven bake ignitor and tested. Unit operated as designed. No gas leaks detected during service, job completed."
UNKNOWN UNKNOWN VAN NISSAN
FREEZER WHIRLPOOL WZF34X20DW01 "Arrived on site to inspect freezer for temp issues, upon inspection found the compressor running and a good frost pattern, replaced control and sensor to fix temp issues, all functions returned and compressor kicked on hard to cool. Complete"
WASHER AMANA NTW4516FW3 "Arrived on site to inspect washer for not operating correctly, upon inspection found the main control malfunctioning, replaced control and all functions returned. Complete"
WASHER KENMORE 110.2002201 "Arrived on site to install previous diagnosed part. Customer had clothes in unit in arrival attempt to run spin and drain and unit was banging to hard to complete. Removed failed suspension rods and installed new. Performed diagnostics mode and ran calibration cycle. Ran on spin cycle and unit is working as designed. Tested all other operations. All tested good, no water leaks detected.
WASHER KENMORE 110.2002201 "Arrived on site to install previous diagnosed part. Customer had clothes in unit in arrival attempt to run spin and drain and unit was banging to hard to complete. Removed failed suspension rods and installed new. Performed diagnostics mode and ran calibration cycle. Ran on spin cycle and unit is working as designed. Tested all other operations. All tested good, no water leaks detected.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit not filling or draining. Tested unit. Water was no entering the unit. Found that the water valve was not open for the unit to fill. Opened up water valve. Tested unit. Unit filled and drained. No issues at this time. Job complete
WASHER WHIRLPOOL WFW3090JW0 Arrived on site for washer that customer stated Lidls not latching properly.upon arrival at the rev park I found customer not on site. Unit was removed frost the Rv and placed away from any power sources. Upon further inspector the unit though I was able to determine after disassembly that the unit had a broken door latch. Internally the locking mechanism has shattered cause door to to function right. I replaced latch but without power I wasnt able to confirm 100% that main control was working. I did however inspect alol wiring between the two parts and found no issues. If symptoms return after powered on the we simply need to replace the main control. Call complete
DISHWASHER GE PDT825SSJ0SS "Arrived on site for customer needing dishwasher installed, after installing, unit tested good.
WASHER WHIRLPOOL WTW4950HW1 Arrived on job for complaints of not washing properly. Ran diagnostics and found all physical functions working properly but when running a load the washer canceled drain after filling. Recommend replacement of control. ; ordrng 1 W11498796 (CONTROL )
OVEN WHIRLPOOL KEBS109BSS00 "Arrived on site ,replaced main control . Ran preheat all checked normal. job complete ."
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site to install previously diagnosed and ordered parts. Due to the switches failing, I removed and replaced the interlocks and tested. Once I opened the door, the unit tripped the breaker. I pulled the unit down from the cabinets and removed the cover. I inspected the harness and switches and all were good. I tested voltage at the outlet and got 125V. I plugged the unit into a different outlet and the unit operated as designed. I recommended that the customer have the electrician check the breaker as its a GFCI breaker. I reassembled the unit and placed it back in its place and retested and again it tripped the breaker. Job completed"
WASHER MAYTAG MVWB765FW4 Arrived onsite for unit creating a shaking noise. Saw that unit needed to be re leveled. Re leveled unit. Tested unit. Unit tested good. Customer also said that the unit may be causing the pipes in the wall to shake when calling for water. Let customer know that the pipes in the wall is a plumbing issue as the unit pulled in water as it should during testing. No leaks at this time. Job complete
WASHER WHIRLPOOL WTW8040DW0 "Arrived on site for washer leaving white residue on clothes. I spoke to the customer and he stated it doesnt matter what cycle they run it on it leaves residue on the clothes. I found fault code F9E2 water ring, F2E1 stuck UI key. I gained access to the control and blew through the pressure hose and found it clear. I found no kinks in the line. I ran a diagnostics cycle and found the tub not spinning right. I inspected the gear case and found it leaking oil out of the gear case. I am ordering the gear case to complete the repair, and returning with the slider and rotor bolt just Incase.; ordrng 1 W11455453 (Gearcase) and 1 W11027980 (Rotor bolt) and 1 W10734521 (Slider) and 1 Authorization (Authorization)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found wash motor isnt spraying, replaced it and it is now operating properly. No water leaks detected at time of service, job complete."
WASHER MAYTAG MVWB835DW3 "Arrived on site to follow up on washer throwing low fill errors. On arrival found the cold water turned off. Turned on water, found water spraying from cold hose. Hose looks like it was removed and cross threaded back on and not sealing. Removed hose and straightened out threads on valve and reattached hose. Tested valves and they are filling fine, but hoses are dripping slightly and still in need of replacement.
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site to follow up on wall oven doors not staying open. I pulled the unit from the wall and contacted techline and spoke to Scott. I advised Scott of the issue with s doors not staying open while placing food inside. I advised that I had replaced the door hinges on the top oven door and got the same results. ordering the main control due to it being out of stock. CNOTE-LSO OER CUSTOMER REQUEST ; ordrng 1 W11261167 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
DISHWASHER GE GSD2600G02CC "Arrived on job for complaints of not starting. Found faulty push button switch. Will need to replace switch. ; ordrng 1 WD35X10014 (switch,pushbutton)"
REFRIGERATOR WHIRLPOOL WRS311SDHM02 Arrived onsite and found hose would be needed to install pressure valve. Ordering hose to repair. ; ordrng 1 1/4 inch inlet hose compatible with the pressure valve.
REFRIGERATOR WHIRLPOOL ED5LVAXWQ00 Arrived on site to install previously diagnosed parts. Not all parts were sent with me today. Scheduling return visit once we have all the parts to return and complete the repair. ; O-emld tckt
REFRIGERATOR KITCHENAID KUID508HPS00 Arrived on sits to install previously diagnosed parts to resolve record pump not running. Replaced record pump and still no change. Ordering control and harnesses due to recirc pump not getting power. Office to reschedule when parts arrive. Also ordered drain pump tube due to seeing a hole in the existing one. ; ordrng 1 W11034363 (Control) and 1 W11126268 (Pump Harness) and 1 W11123917 (Main harness) and 1 W11097809 (Drain hose)
OVEN WHIRLPOOL WFG114SWB1 Arrived onsite for unit not getting up to temperature. Tested unit. Unit was working as designed. Showed customer how to check temperature correctly and not use a thermometer. Also showed customer that they can change the temperature on the control. Customer wanted the door handle to the unit put on. Ordered parts. Need authorization before returning.; ordrng 1 98009343 (Drawer panel) and 1 WP3405190 (Door handle)
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose a washer that is not closing properly. Found lid cracked on left hinge corner. Lid will need to be replaced to complete repairs. Office to set return appointment due to part availability.; ordrng 1 W11259006 (Lid)
MICROWAVE WHIRLPOOL WMC30516HZ0 Arrived onsite and exchanged microwave. All checks good. Unit is now operating as designed.
DRYER MAYTAG MED7230HC0 Arrived on site for dryer giving F3E to air code. Upon arrival I was able to confirm the code In diagnostic mode but there were no other error codes I then checked the harness sensor that connects with the electrodes and I owned out fine then replaced main control and the moisture sensor strips and reassembled and tested the unit and verify the code is no longer occurring though I informed the customer the unit is not functioning as designed I also let them know that if the issue does come back the next thing we need to do is replace the moisture sensor harness itself the harness we were sent with with initially is the overall main harness to the entire dryer not the sensor harness that is normally needed. Call complete
REFRIGERATOR WHIRLPOOL WRF535SWHB02 "Arrived on site for door issues. Whirlpool shipped customer wrong door,door shipped to customer was left side fresh food door customer needs right side door,gave customer correct part number #13107887BQ she will contact whirlpool for correct door."
DISHWASHER WHIRLPOOL WDT750SAKZ0 "Arrived on site to test unit for all cycle/function lights illuminated. Found power cord had a cut causing unit to turn on and off repeatedly. Fixed cord, tested unit, unit works good. No leaks detected. Job complete."
WASHER WHIRLPOOL WTW8500DC0 Arrived onsite for washer leaving white residue. After testing found unit water stayed clear unit will need service kit. Office to reschedule based upon part availability. ; ordrng 1 W11111464 (Kit console and control)
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dispenser not working. Upon further inspection I found dispenser would not stay closed. I installed new dispenser and ran diagnostics cycle. Unit is now working as designed. Customer also said the dishes were not getting super dry. I found heater working properly and advised customer on rinse aid via user care guide. I also went over soft water with dishwasher usage via user care. Call complete.
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for the dishwasher not draining. During testing found that the drain pump is not working properly. Will need to replace the drain pump. Ordering parts and office to schedule ; ordrng 1 W11460963 (Drain pump.)
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived on site for no ice diagnosed a defective icemaker replaced icemaker assembly
REFRIGERATOR FRIGIDAIRE LFHB2751TF8 Arrived to inspect refrigerator temperatures inside unit.Customer advised at the time of the call the unit ff temperature was 55 degrees.Since the call the unit has cooled and is now within range. I tested the ice maker and water fill in the ice maker.The area recently experienced a power surge and needed to be reset.Checked temperatures after reset and actual temperatures were 41 when set on 37 degrees.Customer satisfied.Job completed
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site to test unit for unit giving error code of f4e1. Test unit and found door not making contact with upper switch holder. Replaced switches test unit and unit test good job complete.
REFRIGERATOR KENMORE 106.566695 Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser bracket broken. Replaced bracket and tested unit. Found all is working properly at this time and no leaks were found at time of service.
REFRIGERATOR JENN-AIR JFC2290VEP5 "Arrived on site and inspected refrigerator and found endcap and deli tray cover are broken .; ordrng 1 WPW10121977 (Endcap)"
DISHWASHER BOSCH SHPM78Z55N/01
DISHWASHER JENN-AIR JDTSS243GX0 "Arrived on site to inspect dishwasher clean light not coming on at the end of cycle. Upon further inspection, customer advised that they cycled power at the breaker and the unit functioned properly one time. I placed the unit in diagnostics showing error codes F4E4, F9E2, F10E3. Cleared the codes and continued with testing. When the motor came on, I could hear the diverter moving and was very loud. Also found the spray arms moving intermittently and at the end of when the fan was to come on, it failed to come on. I removed the toeplate to inspect the diverter and I found that it was nonstop turning and also found the fan harness connection not plugged in. I advised the customer of my findings and am ordering the sump/motor assembly, main control, and fan and office to schedule return service. Will need to replace the control and sump/motor assembly and test before replacing the fan blower. No water leaks observed during service.; ordrng 1 W10899563 (Su
WASHER MAYTAG MVW7232HW0 Arrived on site to diagnose a washer that is not filling correctly. Found hoses reversed preventing proper operation. Installed hoses correctly and tested unit. Found all is working properly at this time and no leaks were found at time of service.
OVEN KITCHENAID KEBK101SSS04 "Arrived on site for customer complaint of unit not reaching proper temperature, found failed bake element, ordering bake element and bringing back control and sensor. ; ordrng 1 WPW10207398 (Bake element)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to test unit for leak. Found rear tab on sump was missing/broke off. Replaced sump and motor, tested unit, unit works good. No leaks detected. Job complete."
VENTHOOD WHIRLPOOL WVU37UC6FS1 Arrived on site to diagnose a vent hood that is making unusual noise. Tested unit and found sheet metal hanging down contacting motor. Re-position unit properly and all is working properly at this time.
WASHER WHIRLPOOL WFW95HEDW0 Arrived on site for washing machine being unbalanced. Customer stated issue was the unit would intermittently move left or right a few inches. She said it would be on any cycle. Put unit into diagnostics mode and found error code F01E02 for motor control error. I ran a test cycle and found that the high spin cycle was running non stop and would not end. I found shocks on unit good. Stator on unit was in good shape and tight. I ohmd out the motor and found it good. I checked voltage at the ACU and found it off. I found the ACU is causing unit to stay in high spin speed for to long causing it to eventually walk. Will need to replace the ACU.
WASHER WHIRLPOOL MVW7230HC0 "Arrived on site and found customer is experiencing noise during the spin cycle and washer giving F0 E7, found rotor is loose, tightened rotor and washer is now correct, job complete"
VENTHOOD UNKNOWN WVU37UC6FS0 Arrived onsite and replaced damaged grease filter.
DRYER WHIRLPOOL WED6620HC1 "Arrived on site for customer complaint of of unit not turning on, found proper power to unit and 5v DC to UI console, I unplugged console and reattached, unit still did not come on, ordering UI console.; ordrng 1 W11351728 (Console) and 1 Cnote (Office to reschedule)"
DRYER WHIRLPOOL WGD7500GW0 Arrived onsite for dryer not heating. Upon arrival found unit heating and spinning as designed but found unit not getting proper airflow due to clogged vents. Spoke with customer on vent needing to be cleaned. Job Completed.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 "Arrived on site to replace sump assembly, after replacing, unit tested good, no leaks."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for no ice dispensing. Found ice container to engaging with auger motor,forced bin container out,reinstalled container with auger motor coupling,tested ice dispenser unit working as designed."
WASHER WHIRLPOOL WTW4816FW2 Arrived on site and tested operation. Found bearing in gear case has failed. Also found suspension stretched causing tub to sit low in cabinet. Unit will need new gear case and suspension to repair. Office to schedule return services due to part availability. ; ordrng 1 W11454741 (GEARCASE)
REFRIGERATOR JENN-AIR JS48SEDUDW15 "Arrived on site for customer complaint of unit leaking from freezer. Found defrost drain line frozen over, I removed ice build up, unit tested good."
DISHWASHER WHIRLPOOL KDTE704DSS0 "Arrived on site for customer complaint of of unit shutting off and has to be reset, unit not draining, and bottom rack broken. Found failed control, broken drain pump, and broken lower tracks. Ordering parts and Auth. ; ordrng 1 W10866116 (Control) and 1 WPW10531320 (Drain pump) and 1 Cnote (Auth) and 1 Cnote (Office to reschedule)"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for report of freezer not cooling. Checked temp in freezer and found temp at 16 degrees. Opened door and found frost built up on the back of the evap and cover, likely from door not fully closing. Gave customer instructions on how to defrost unit to remove the air leaked frost. Once defrosted the unit should be fine. Electronics are working as designed. Call complete."
WASHER ROPER RTW4516FW2 "Arrived on site to inspect washer for not spinning, upon inspection found the main control board had shorted causing the drain to always be on. Replaced control and tested. All functions returned. Complete"
RANGE GE JS760SL2SS "Arrived to inspect GE Range with a cracked cooktopUnit shattered again.Cooktop arrived to parts on this date but wasnt available for the service call.Unit will require the front 2 element, which are contributing to the constant issues.Office to reschedule the customer for return service.Needs more work.Needs authorization.; ordrng 1 AUTHORIZATION (FOR FRONT 2 ELEMENTS ) and 1 WB30T10130 (range 12 haliant ELEMENT FR) and 1 WB30X24111 (range radiant element FL 9)"
WASHER WHIRLPOOL WTW7000DW0 "Arrived on site to inspect washer for not agitating, upon inspection found the console not sending voltage, replaced control and all functions returned. Checked for oil and found no issues, debris was due to surrounding floor, all agitation was returned with no issues. Complete"
WASHER WHIRLPOOL WTW6120HW0 "Arrived on site for washer not starting. I inspected the unit and work area. I found fault code F5E4. I tested the lid latch according to the tech sheet and it worked just fine. I tested the lid latch individually multiple times and it worked ever time. I ran the unit through a diagnostics cycle, and found it working as designed, with the gear case making a loud noise. We are still waiting on the gear case to come in. The office will reschedule when we have an eta on the part.; O-emld tckt"
REFRIGERATOR FRIGIDAIRE FFHB2740PEAA Arrived on site and found unit had made some ice but production is slow. Inspected ice maker fan housing and found large amount of ice build up in and around housing. Removed ice box and found rear seals missing causing air leak. Unit will need new housing gasket kit to repair. Installed gasket kit and tested operation. Unit tests good. Job complete
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site to install new unit per Whirlpool techline recommendations. I removed and replaced the microwave and tested operations. Unit is operating as designed. Took photo of new MS. Job completed
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to test unit for close door prompting on UI when operating microwave. Replaced interlocks, tested unit, unit works good. Job complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for compressor replacement with PR. Found unit doesnt need sealed system . Found unit is having defrost issues . Ordering UI , shims for fresh food drip pan , FZ evap fan . Both freezer rails need replacement . No water leaks detected at time of service. Please call to set return .; ordrng 2 SHIMSs and 1 W10625069 (FZ DOOR RAILS ) and 1 W10625070 (FZ DOOR RAILS ) and 1 W11249952 (FZ FAN MOTOR W/ HARNESS ) and 1 W11330971 (UI CONSOLE )"
RANGE WHIRLPOOL WFC150M0EB1 Arrived on site and removed bulb cover. Customer had incorrect bulb so I was unable to replaced. Gave old bulb to customer and showed her how the glass is removed. Job complete
MICROWAVE KITCHENAID KBHS109SSS03 "Arrived on site for customer complaint of unit counting down, but not heating, found error code f6eO, I reset controls and ran test cycles in diagnostic mode, unit tested good.
DRYER WHIRLPOOL WED4850HW0 "Arrived on site and found apartment resident is complaining of long dry times, incoming voltage is correct, airflow is good Measure dryer up to 200° on a time cycle, element is good, fuse is good, cut off is good. Replaced thermostat, cutoff, element, for a possible unknown issue. No further repairs required at this time, job complete"
OVEN WHIRLPOOL WOD93EC0AS05 Arrived onsite and found complaint of upper unit not cooking as well as lower. Tested upper unit an found slight disparity. Calibrated unit to customer preference. Unit is now operating as designed.
RANGE WHIRLPOOL WFG505M0BB2 Arrived on site for CSI Range right front burner not lighting and the fixtures are not setting correctly. Found front left burner clicking for up to 7 to 8 clicks before igniting flame. Sometimes the flame wouldnt come on at all. Replaced burner head and tested good. No lights on 2nd to 3rd click as designed. Job completed.
DISHWASHER WHIRLPOOL KDPM604KPS0 Arrived on site to test unit for unit leaking. Test unit and found heating element nuts stripped not making a correct seal making unit leak from heating element. Ordering new nut and replacing heater office to reschedule. ; ordrng 2 W11104729 (Heater nut)s
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to follow up on water leaking from ceiling of RC. Removed top panel and again saw water dripping from right side of filter housing. Replaced water line going from rear valve to filter housing, and replaced the double valve in the ceiling of the unit. Retested several gallons of fill, and also icemaker fill. I can not see any other drips or leaks, but customer also said there were days it wouldnt leak at all. The pressure is fairly high, so if this does not resolve we will need to install the pressure reducer. Can not verify a leak present after repair. Call complete."
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site and tested operation. Found fault for motor failure and water temperature. Cleared faults and found motor is powering on but will not pump. Unit has failed motor. Installed new sump assembly and tested operation. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site to test unit for FC door hard to shut. Found right side catching a bit. Needing right side bracket to fix issue. Office to reschedule.; ordrng 1 W10625068 (bracket)
DRYER KITCHENAID WED8900BC0 Arrived on job for complaints of not drying. Found the front not even connected air movement was off reconnected front and checked air flow all good.
DOWNDRAFT JENN-AIR JVD0303GS0 Arrived on job to replace previously diagnosed parts. After replacement test operation.
DRYER FRIGIDAIRE GLGT1142CS1 "Arrived onsite for unit screeching during drying operation. Tested unit. Heard squeaking. Upon further investigation, found that the glide and felt were bad. Replaced glide and felt and added grease to bearing. Tested unit. No screeching at this time. Job complete"
OVEN GE JT5500SF3SS Arrived on site to replace fans and control board. Replaced parts test unit by heating both ovens up 350 and both units got to temp. Job complete.
OVEN WHIRLPOOL KOCE500ESS09 Arrived on site to diagnose oven that customer said was taking forever to get to temp. Performed diagnostic. Checked incoming power and verified 240V present. Checked resistance of elements and found both within spec. Ran unit and found it about 30-35 degrees cool. Calibrated +30 degrees to resolve. Retested and unit is now working as designed. Call complete
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer that customer stated would randomly turn off after the first use and sometimes were also shut down a few minutes after turning on the first time. Upon further inspection of the unit I was able to determine and verify that all the cheating hardware including thermostats fuses and heating element were all functioning as designed the timer and terminal block her also getting 240 V is needed but the push to start relay switch was not functioning every single time it was activated I was able to reschedule the customer to come back with a new push to start relay in order to help repair the unit; ordrng 1 WPW10117655 (relay-pts) and 1 WPW10185982 (timer)
COOKTOP GE JEP3268EV1BB Arrived on site to install previous diagnosed parts. Removed failed spark module and installed new. Assembled unit and tested operation. All tested good.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and sound customer is experiencing intermittent breaker tripping toward the end of the wash cycle cover set washer into a diagnostic cycle and found it is pulling 9 A wind spin and drain start. This is normal. Ran all other functions and did not find any saved error codes, wiring issues. Showed customer information on Google about nuisance tripping with AFCIs.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for door not sealing.upon arrival found customer as to shutting left door correctly. Unit is operating as designed. Job Completed.
OVEN GE JGB600SET3SS Arrived onsite for range controls not working. Upon inspection found control board does illuminate however the buttons are not responsive. Will need to order and replace main control board. Office to reschedule. ; ordrng 1 WB18K10059 (harness hv & 5 elect) and 1 WB27K10319 (oven control) and 1 WB27K10407 (range faceplate)
RANGE WHIRLPOOL WFG525S0JZ0 arrived onsite for unit intermittently working. Control was giving F1E0 internal board failure. Job complete. Called tech line for documentation. SR#7729882235
DISHWASHER MAYTAG MDB8959SKZ0 Arrived onsite to replace previously diagnosed parts. Replaced drain motor. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for ice maker not working. I inspected the unit and work area. I found the icemaker full of ice but not cycling. I out the unit into diagnostics and tried to cycle the ice maker, it would not cycle. I tested the icemaker thermistor and found it open. The icemaker I was sent with is not the correct one. I am ordering a new icemaker and control just in case. The office will reschedule when we have an eta on the parts.; ordrng 1 W11284458 (Icemaker) and 1 W11196400 (Control)"
DISHWASHER AMANA ADB1400AGB3 "Arrived onsite to replace missing toe kick. Replaced parts, tested unit and unit is functioning properly. Job complete"
WASHER WHIRLPOOL WTW5105HC0 "Arrived on site to diagnose a washer that smells like oil. Found drive components covered in oil from gearcase. Motor, belt, cam, gearcase, and actuator all need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11026785 (Motor) and 1 W10913953 (Actuator)"
WASHER WHIRLPOOL WTW5105HW0 Arrived on site to install previous diagnosed part. I gained access to the gear case and replaced it with new. I reassembled the unit and tested it. I found the unit working as designed. No more noise during the spin cycle. Job complete.
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived onsite to replace heating element. Replaced heating element. Tested unit. Unit tested good. No leaks at this time. Job complete
WINE COOLER KITCHENAID KUWS24RSSS14 "Arrived onsite to check on the wine cooler. Upon pulled out the unit.When trying to put the unit back into the cavity
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site to install previous diagnosed parts. I gained access to the fresh food evaporator and shimmed it so that the drip pan will no longer be bowed. I gained access to the aurora board and replaced it with new. I plugged the unit on and found the top light not coming on. I gained access to the wiring in the fresh food section and found the live maker unplugged. I plugged it back in. I power cycled the unit and found it working as designed. Job complete.
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site to install previously diagnosed part. Inspected first element and the coils were damaged and not sitting properly in the mold. Removed element and installed new element without any damage. Element still only comes on in the center and does not come on in the outer circle. Infinite switch was ordered, but I did not come with it. Marked infinite switch to use upon return. Office will call customer once infinite switch arrives to schedule return visit to complete,etc the repair. ; O-emld tckt"
WASHER MAYTAG MVWC465HW2 Arrived on site for washing machine making a loud noise. Upon arrival customer had a video of sound and it was a loud screech. I replicated the sound during the diagnostics mode and it was a loud screech. I ran unit on high spin speed and it occurs when it starts to ramp up but disappears when it gets to full speed. I found the agitator and wash plate to be good. I gained access to gear case and found the belt was good. I removed the belt and isolated the motor and ran a high spin speed. The motor did not make the noise. The actuator was also in good shape. Will need to replace gear case. Ordering gear case. Office to reschedule. ; ordrng 1 W11454372 (Gear case)
OVEN WHIRLPOOL WOD51EC0HS02 Arrived on site for microwave that customer stated had a good functioning lightbulb and they could turn it on using the remote features from the phone but when they tried to activate the oven light from the consul directly it would never turn on upon further diagnostics I found that the UI consul was not sending the proper voltage down of the lightbulb to activate it I didnt replace the consul and was able to reassembled and tested the lightbulb functions directly from the consul when activated. Call complete
DRYER WHIRLPOOL WED4950HW1 arrived on site and inspected dryer and found cut off has failed, after replacing cut off dryer is working again. Also found vent to the exterior is blocked. There is no airflow showing on airflow meter. Took pictures. Showed apartment management that vent to the exterior of the apartment will need to be clean.
WASHER MAYTAG MVWX655DW1 Arrived on job for complaints of no power. Found control not working 120v good. After replacement test operation.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site for FRIDGE SECTION ISN'T COOLING/FRZR SIDE NOT FREEZING-NOT MAKING ICE-LIGHTS COME ON >>>. Found starter was not keeping compressor running. Removed started and capacitor and replaced with new starter and capacitor. Powered fridge back on and compressor came on and stayed on. Customer knows it will be 24 hours before it starts keeping set temp. Fridge running as designed. Job completed.
REFRIGERATOR KITCHENAID KSCS25FTMS02 "Verified M&S with customer, customer explained that he thought the fan was turning on too often. At this time everything is cooling and freezing properly. Ice is being made and there is not visible issues.
WASHER WHIRLPOOL WTW5000DW3 Arrived on sire to diagnose washer with broken plastic piece. Found the tub ring had an abrasion / slice likely from factory. Replaced tub ring and retested. Unit is working as designed with proper tub ring. Call complete.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer making abnormal noises. Customer had load running on arrival, found sound to be normal. Disassembled unit and inspected blower wheel and fuse and element. Found all intact. Disassembled front of dryer. Inspected all moving parts and found all components working as designed. No signs of abnormal wear and tested. Checked drum and found felt and bearing in new like condition. Assembled unit and tested operation. All tested good."
WASHER WHIRLPOOL MVWX655DW1
OVEN WHIRLPOOL WOS51EC0AS00 "Arrived on site for broil element not turning on. I ohmd out the broil element, bake element, temp sensor, thermostat and all tested good. I also checked at control and found that they ohmd out correctly. I put unit into diagnostics mode and found stored error code F1E0 for an I internal error. I ran the auto test function and it would not start and gave me a replace control error code. Found voltage at control, but control was not sending voltage to the broil element. I reset the control and afterwards it would not let you bake nor broil.
COOKTOP KITCHENAID KGCD807XSS00 "Arrived on site to diagnose cooktop that has several burners that are taking a while to light. Cleaned off burner surfaces and electrodes to resolve. Was able to resolve and make ease of lighting easier. Advised customer the only other option we have is to overhaul and replace the igniters and the orifice holders since all screws are all rusted out and stripping.
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of of unit melting and refreezing in freezer section, found unit fluctuating between-20 and 40 degrees based on pictures that customer provided. Found miscommunication between controls and thermistor. Ordering parts. ; ordrng 1 W11450890 (Control) and 1 W11330486 (UI control) and 1 W11394920 (Evap cover) and 1 CNOTE (Office to reschedule) and 1 W11318270 (Thermistor)"
WASHER WHIRLPOOL MVWB850YW0 "Arrived on site to inspect washer for grinding noise, upon replacement of bearing found the main drive shaft fused to outer tub.
DRYER WHIRLPOOL WED9450WW1 Arrived onsite and replaced element. All checks good. Advised customer on repair.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and tested operation. Found fault for off balanced load. Ran diagnostics and found gear case making a scratching sound. Inspected gear case and found planetary gear has separated. Unit will need new gear case and actuator to repair. Office to schedule return services due to part availability ; ordrng 1 W10913953 (actuator) and 1 W11454734 (GEARCASE )
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for the washer lid lock not working. Replaced lid latch and all functions tested good. Control was not needed. Complete
RANGE WHIRLPOOL WFE505W0HB2 "Arrived on site to inspect range with no power. Upon further inspection, I found the display blank and the customer advised that they smelled something burning when the power went off. I pulled the unit out and removed the terminal block cover. I found the L2 wires were burnt and broken due to being loose and shorting out. I removed the harness and removed and replaced the terminal block as the L2 terminal was broken off the block. I placed a new connector on the black wire and re-wired the block and tightened all connections. Tested the unit and it is operating as designed. Job completed."
RANGE WHIRLPOOL WEE510S0FS2 Arrived on site to test unit for terminal block not installed correctly. Test unit and found white and black wires loose due to but not tightened. Secured connection test unit and unit test good job complete.
WASHER WHIRLPOOL WET4027HW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the harness failure and capacitor being damaged, with the help of tech DS, we removed and replaced the upper and lower harness and capacitor and tested the unit. Unit is operating as designed. No water leaks observed during service. Unit was left out of the closet due to the drain pan needing to be replaced by the apartment complex. Job completed."
REFRIGERATOR WHIRLPOOL WRF989SDAM03 "Arrived on site to install parts prev diagnosed. Replaced fill tube,fill tube,facia heater,main control and ui,powered unit on ran diagnostics icemaker passed harvest,passed fill test.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for fridge making a buzzing noise. I inspected the unit and work area. I put the unit into diagnostics and tested all functions. When I tested the compressor I could hear a slight buzzing noise. I gained access to the compressor and found the card board flooring was I shaped and vibrating against the compressor. I fixed the card board and foil taped it into place. I tested the compressor several times and found it not making the noise any more. Job complete.
ICE MACHINE WHIRLPOOL KUIX505ESS1 "Arrived onsite for the ice machine not cooling. Arrived onsite as a helper. We installed new compressor, evaporator, drain pump assembly. Added Freon . All functions tested good and there is a good frost pattern on evaporator. Pressures are holding and are good. Complete"
REFRIGERATOR WHIRLPOOL WSR57R18DM02 Arrived onsite and found unit stuffed to max capacity. But cooling properly. Replaced control and thermistor.
ICE MACHINE WHIRLPOOL KUIX505ESS1 "Arrived on site to install parts prev tech ordered. Replaced compressor,evaporator,filter drier and drain pump,vacuumed system down unit kept vacuum recharged system to manufacture spec. Ran diagnostics no leaks at water connections,tested drain pump good no leaks,evaporator plate frosted correctly good pressure."
WINE COOLER KITCHENAID KUBR204ESB00 Arrived on site for lower fan hitting heater shield. Replaced lower fan assembly adjusted heater shield tested new fan noise no longer present
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for The Drawer icemaker is broken and the icemaker dispenser doesn't work. Found motor that dispenses ice had failed. Freezer ice maker arm was broken off. Customer also mentioned the ice maker stopped working. Found frost build up on evaporator cover. Please send a different tech or send me back with a SS tech so that they can assist on determining if the sealed systems is bad. Customer has an extended warranty on major components. Placed fridge in a short defrost in hopes to get rid of some of the frost build up inside the freezer.
DISHWASHER KITCHENAID KUDE48FXSS0 Arrived onsite for finished light to unit no on when done and suds left over inside the unit. Put unit in diagnostics. Found an error for suds in air pump and drain too long. Let customer know to run the unit on its own with no dishes to help remove left over suds. And to go back to using the tablets. No leaks at this time. Job complete.
DISHWASHER AMANA ADB1100AWB4 Arrived on site to test unit for unit not filling with water. Test unit and found spoon stuck under the float making unit think its full of water. Removed spoon test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WUR50X24HZ02 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit overload and unit starting device. Found unit still not operating inspected unit wiring found loose connection on inside of fridge. Tightened and tested. Unit is now operating as designed. Compressor has amps and both fans are running. Informed customer to give unit 48 hours to cool. Job Completed.
FREEZER WHIRLPOOL WRS325SDHZ05 Arrived onsite for previously diagnosed parts.upon arrival found unit thermistor damaged.replaced also tested heater found heater good. Plugged unit in and unit is operating as designed. Job Completed.
REFRIGERATOR GE GTH22SHSARSS "Arrived on site to inspect fridge for not cooling, upon inspection found the control board not sending voltage to com,pressor, replaced control and relay. All functions returned and compressor started. Complete"
WASHER WHIRLPOOL WFW3090JW Arrived on job to replace previously diagnosed parts. Plugged washer in and drain pump started and will not stop. Disconnected water level switch and cleared the line. Reconnected switch and test washer working properly.
WASHER WHIRLPOOL WFW3090JW0 Arrived on job to replace previously diagnosed parts. After replacement test operation washer working properly no leaks detected at time of service
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site and inspected washer and found noise customer is experiencing his drain pump running when there is no water, this causes a vibration in the lower panel as well. Also found load and go detergent reservoir is leaking and will order a new one throughout the customer. No water leaks from connections at time of service; ordrng 1 W11115633 (D2C Dispense tank)"
RANGE KITCHENAID KFDC558JSS00 Arrived onsite for door panel replacement.Office to reschedule.; O-emld tckt
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite to replace previously diagnosed parts. Replaced ice bucket. Door bin was broken needs to be reordered. Replaced crisper drawer but front cover is damaged need to order covers. Office to reschedule.; ordrng 2 W11206718 (front-pan)s and 1 Wpw10212139 (bin-cntlvr)
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for loud noise,tested icemaker loud noise from icemaker motor,replaced icemaker assembly power cycled unit icemaker no longer making loud noise. ; used 1 W11284458 (Icemaker) from stock"
WASHER ESTATE ETW4400XQ0 Arrived on site for NOT SPINNING--WOULD GO THRU THE CYCLE BUT IT STOPPED BEFORE THE SPIN CYCLE--CLOTHES ARE STILL SOAKING--TRIED RESETTING AND THING. Washer was full of water. None of the cycles would start. Placed in spin and just heard humming. Tested motor harness and motor was fine. Start capacitor is faulty.
WASHER LG WT5001CW "Arrived on site to diagnose washer that was not powering on after customer heard a pop. Performed diagnostic on u it and found a resistor/transformer on the control blown out. Unit needs new control.
WASHER WHIRLPOOL MHW6630HC0 Arrived on site for wash throwing error codes found long drain and off balance load codes . Found water in tub . Found bra pads stuck in tub to pump drain . Removed and cleaned catch out . Ran diagnostics and pump is not emptying water fast enough out of tub . Ordering drain pump. No water leaks detected at time of service. Call to set return; ordrng 1 W11458345 (DRAIN PUMP)
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave not heating. Tested operation while measuring amp draw and found magnetron drawing amps. Gained access to capacitor and diode. Found diode grounded out to frame. Removed failed diode and installed new. Tested microwave operations. All tested good.
OVEN JENN-AIR JJW2830DP01 "Arrived on site to replace console and clean oven doors, after repair, unit tested good,
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for unit not powering on. Tested unit. Found no power to unit. Did find OWI sensor wire was disconnected. Re inserted wire. Still unit had no power. Found that breaker will not stay fully powered on and not giving the unit a full 120v. Took pic of of volt meter. No issues at this time. Job complete
RANGE WHIRLPOOL WFE510S0AS0 Arrived to inspect range door issues.Confirmed the complaint and found the active hinge snapped and was causing the door issues.Removed and replaced it.Reassembled and unit tested as designed.Tenant satisfied.Job completed
DRYER WHIRLPOOL WED7300DW0 "Arrived on site for a dryer that is heating but not turning. Inspected unit and work area. Confirmed customers complaint and tested resistance through the motor circuit. Found the motor windings fine and the control sitting voltage. Tested thermal fuse and found it open. Replace thermal fuse and tested unit. Unit is now turning and heating an operating as designed.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator that would not dispense ice. Inspected unit and work area. Found motor turning but the impeller stripped on the motor. Attempted to remove impeller and found it would not come off. Replaced the impeller, divider, and motor and tested unit. Unit is now working as designed. Call complete."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I checked for leaks at the ice maker fascia, under the ice bin and at the dispenser pan. I found no evidence of water leaks. I contacted the customer and they advised that the ice maker is leaking water and its going under the ice bin and freezing and going out the dispenser area and dripping onto the plate below. Also leaking into the bin inside the RC section. I tested the ice maker and it is operating as designed and showing no error codes. I tested the water dispenser and it is operating as designed. I tested the fill tube and it is operating as designed, so the leak is intermittent. I contacted the customer and advised of my findings and the parts I am ordering. Also advised that the office will contact them when parts arrive to schedule return service. I am ordering the hv control, UI, reducing valve and water lines and will return wit( the ice maker, va
WASHER MAYTAG MVW7232HW0 Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced user interface and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site to diagnose a refrigerator that is not dispensing water. Tested unit and found left side RC door warped preventing proper contact with door switch. Door will need to be replaced to complete repairs. Office to set return appointment.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not making ice, upon talking to customer found the icemaker overfilled but was still producing some ice, ordering valve, UI and control due to persistent issues, all wiring functions worked. Office to reschedule ; ordrng 1 W10341329 (VALVE ) and 1 W10811364 (CONTROL ) and 1 W11124259 (UI )"
WASHER WHIRLPOOL WTW8040DW0 "On site for washer not cycling or filling with water according to the customer after they had recently noticed that the washer was leaking on its own. On further inspection of the unit I found the water valve was the initial cost of the issues one of us to crack and leak water into the housing as well as main control area behind the consul. I could not test the unit further diagnostics because no matter what function you try to select it would not function because you could not activate the lid lock with the main control having too much water damage from the leaking valve. I reached out to the office and got American home shield authorization to replace the main control as well as inlet valve housing assembly. After installing the needed parts I was able to reassemble and test each function on the washer and verify the overall the unit malfunctions 100% as designed with no leaks before during or after repair. Call complete. Errors shown before repair (F3e
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for customer complaint of unit not staying balanced, found drum out of round with no clothes, ordering gearcase, slider, washplate and basket. ; ordrng 1 Cnote (Office to reschedule) and 1 W10834890 (Washplate) and 1 W11178227 (Basket) and 1 W11185701 (Gearcase) and 1 W10905025 (Slider)"
DISHWASHER GE GDWT260R10SS Arrived on site to test unit for dispenser door not closing and heating Element not working. Test unit and found broken dispenser and opened element. Will need to order both parts office to reschedule. ; ordrng 1 WD12X10163 (Dispenser) and 1 WD05X10010 (Heater)
DISHWASHER WHIRLPOOL WDT790SAYM1 "Arrived on site for poor dishwashing performance. Found wash motor had failed .. No water leaks detected at time of service. Job complete"
REFRIGERATOR GE GSL22JFTCBS "Arrived on site to diagnose refrigerator that is not running or cooling. On arrival customer told me that the unit had been dead for several weeks and then came on last week. Customer said refrigerator has had several repairs done by other companies, for both sealed system and also UI panel. Unit has had issues when house has had power losses before. I checked the evap and temps. Found FC at 3 degrees, and RC at 38. Evaporator had full frost pattern. Checked compressor amp draw and found .67 amps, which is normal. Checked wiring at control and found no damage to wiring. Could not find any issues present at time of service. There may be wiring damage inside the cabinet, or a failing component, but could not find any failures at time of service. Call complete."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not draining. Upon arrival customer also stated unit will sometimes lose power at different parts of the cycle, it will half way pop the breaker, and need to cycle power at breaker to start up again. Put unit into diagnostics mode and found no stored error codes. Unit ran as designed and drew correct amperage. I could find no wiring issue. Customer is in a new home and on a GFCI breaker. I advised the customer it is more than likely a weak GFCI and needs to be looked at. Showed him service pointer on GFCI issues. Found no mechanical failure on unit. In regards to draining issue I advised him it is probably due to cycle not finishing and being interrupted by GFCI. The drain line was also installed incorrectly and is coiled up going through bottom of cabinet which can cause water to go back into tub. Call complete."
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite for washer not going into wash cycle. Upon inspection found washer with long fill error code. Passed diagnostics auto test but when under a normal load the unit would not stop filling. Will need to order upper and lower harness and main control just in case. Office to reschedule ; ordrng 1 W11028053 (harns-wire) and 1 W11417071 (LOWER HARNESS ) and 1 W11481725 (CONTROL )
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for a refrigerator that wont cool either section. Inspected unit and work area. Customer advised the unit does cool the freezer section but that the refrigerator section isnt getting cold. Found airflow blockage in the refrigerator and freezer sections causing the erro