Marcell - Austin, TX
Seemed like a great guy but the support was just terrible. I told him what was going on he simply said the light bulb was causing the issue. He did not take out one piece of equipment or do anything to troubleshoot to justify his theory. He literally at the house for maybe 6 minutes. Someone else came out recently and figured out what the issue was, order the needed part and resolved the issue.
Excellent service by a knowledgable tech!
Edward - Belton, TX
Clearly knew what he was doing. Did not waste his or my time getting to the heart of the problem and fixing it.
Nalini - Austin, TX
Anne - Georgetown, TX
Our problem was not resolved.
Gerry - Cedar Park, TX
Lou actually came to my house 3 times, so this review should count 3 times. I waited until everything was completed because I was afraid if I did the survey sooner it might close my service order with the extended warranty company. Lou was so nice, so we'll prepared, neat, and thorough. On the last visit, he did a favor for me. The day before one of the maids had accidently left a burner on on the cooktop. Our home nurse noticed the smell and I found the burner. I cannot smell. That evening my daughter came by and thought she still smelled has but we couldn't find a leak. We decided it might be a residue smell in the one part of the house where she smelled it. The next morning Lou came to repair my ice maker. I asked him if he would check to see if he could smell gas. He saved my daughter a trip back toy house and assured me that he could not smell gas. This was above and beyond and greatly appreciated. Lou is a great repairman ( yes my ice maker is doing great) and he is a great human being. He represents your company well.
How many repairmen does it take to fix a fridge? Will never know...
JJBATX - Georgetown, TX
I bought a Whirlpool fridge, which came with the manufacturer's warranty. Within 2 months, it went out. The french door section was warm to the touch and the bottom freezer was frozen over in solid ice where the air was supposed to come out and enter into the upper range. I called Whirlpool and they were on it. They of course covered the repair and had their local preferred vendor, Appliance Express, contact me to schedule service. My food was already spoiling. Did they try to get me in ASAP? No. They made me wait several days which meant I had lost $200 on food we had to trash. The guy came out and said the evaporator was freezing over due to a failed defrost control, so he replaced that. We had to manually defrost the fridge and wait another 24 hours for it to cool per their instructions (another 2 days...at a week at that point from the time it went out). It worked fine...until two weeks later when the exact same thing happened and we had to call them to come out. Again, couldn't come for a few days but luckily we didn't lose the food this time. We have a back up in place now for these things after learning the first time. Since it was going to be several days for them to come out again, we did the manual defrost and used a blow dryer for a quick fix (something the last repair man told us to do for the 1st incident). Waa laa! It was working again. I called them the day of the scheduled repair to ask if I should even have them come out since it was working better than before now. She said yes because it's obviously an issue that's recurring and needs fixed. So, he came out, did absolutely nothing, was very offensive and rude this time, and then left without fixing the issue. It was now again warm and stayed that way for another 24 hours and then some. My solution? We bought another fridge, and not a Whirlpool this time. And it works perfectly. We are returning the first unit and I'm letting everyone know the "quality" service this company [fails to] provide. I even sent an email letting them know of my experience and to contact me to discuss. I never received a response. Shows how much they "care". I've let whirlpool know as well.
Lisa - Round Rock, TX
Easy to schedule an appt. Our Service Technician, David, listened to the issue we were having with our refrigerator, and explained his solution in detail. He was very friendly, courteous, and knowledgeable. Our ice maker is working again. Great service. We would use Appliance Express again.
Professional & knowledgeable
YPMAVEN - Austin, TX
Thank you for communication and experience.
Thank you, Brandon, for you kind instruction on the problem with our new dryer.
Sylvia - Wimberley, TX
Elizabeth - Canyon Lake, TX
Both teams I met were kind, personable people who knew what they were doing.
Virginia - Dale, TX
Customer service was awesome on the phone and they set up appt quickly. Technician changed the part that he thought was wrong with the washer. When I tried to wash that evening the washer still didnt spin. So they will have to come out again.
Patrick - Georgetown, TX
Lou was wonderful, and very knowledgeable. The scheduling was off but that could be confused with PULTE, me, and you guys. Had taken a day off and the scheduling was messed up and I had taken off work
Loved the two technicians who visited us.
Cynthia Lane - Horseshoe Bay, TX
Great work! Above and Beyond
Rama - New Braunfels, TX
The gentlemen who came to service my Washer went above and beyond. They answered all my little and major questions. They also came back to the house when I thought there was a malfunction after they fixed it. These two are assets to the organization and I would give more praise if it were possible.
Yajaira - Pflugerville, TX
Wesley is a very knowledgable young man with excellent customer service qualities and a great deal of patience.
far exceeded expectations
John - Austin, TX
he did an excellent job, on schedule.
Nicole - Manor, TX
Very knowledgeable about products and very friendly
Mary - Dripping Springs, TX
I couldn't use my oven and I called for help before Thanksgiving. Appliance Express asked about the problem and I discussed the problem with the polite customer service lady on the phone. She said she'd better order a part for the stove in case it was needed. By ordering the part, they would only come out once to fix it instead of twice. The technician was very polite, also. He explained about the stove electrical burners on top of the stove since I had problems with them, also. He was able to fix the oven to my delight before Thanksgiving with the part that was ordered over the phone. They did an excellent both the phone customer service representative and the technician! Kuddos to both of them!!
Keith - Bertram, TX
Great, great service
Jan - Austin, TX
Tyler is the best. He knows his job well, he's friendly. Just an all around great person.
Great service by knowledgable expert!
Cindy - Austin, TX
I was able to get a service appointment easily and quickly. The technician arrived promptly. He ran a full diagnostic, made some adjustments to my new washing machine, spent some time explaining how to get optimum performance from the unit.
Barbara - Austin, TX
Knowledgeable, professional and helpful
Ann - Liberty Hill, TX
Wonderful service, extremely knowledgeable and personable Provided great service and tips for maintenance of my appliance
Leslie - Canyon Lake, TX
Valerie - Frisco, TX
Rating = 10 Stars!!!
Marcia - Austin, TX
Many thanks to Kevin for being a font of information on my new washing machine. He knew twice as much as the almost zero information in the User Manual!
Patty - Austin, TX
Great service...all is well.....thanks
Ricardo - Cedar Park, TX
The tech was in and out efficiently and did a great job. The appointment process was no-hassle and convenient. Thanks!
Ismael - Georgetown, TX
Confusion on the detailed billing I did not feel very comfortable about. Parts did not match what was installed but somehow the corrected detail added up to the amount i paid. Labor went up to make up the difference in the parts over billing. Great work, just not sure I got what i paid for.
Clyde - Luling, TX
Dale really did a great job in helping me put together the items I needed.
Shamshad - Leander, TX
Victor - Austin, TX
Scott is an absolute expert - great tech
Margaret - Austin, TX
Wesley was very helpful! Easy to communicate with and super friendly. Would definitely recommend him to anyone!
Benjamin - Austin, TX
These guys are first rate. Smart, fast, clean.
Kyle - Cedar Park, TX
Lou came out and serviced my whirlpool washer in my RV under whirlpool warranty. He was very knowledgeable, went about his work meticulously and neatly, and was fast. I will call these guys again for my repairs, under warranty or not. -Kyle
Appliance repair experts
Diana - Austin, TX
Sherree - Georgetown, TX
Lou was great. The only concern I have is with the previous visit. A different tech repaired the same repair a few months ago and it reoccurred. Lou replaced an additional part, so hopefully that fixes it. Both technicians were very nice and custom oriented.
Persistent courteous service
ausLK - Austin, TX
Andy stayed with us after the 1st two attempts didn't produced the desired results. Very courteous and knowledgeable service the entire way.
Mary - Georgetown, TX
Prima - Austin, TX
Yasodoara - Kyle, TX
Robert was excellent! Very Professional!
Stephan - Austin, TX
Great service as usual
Eric - Austin, TX
I've used Appliance Express multiple times in the past and they've always been great to me. All of their technicians are awesome, very knowledgeable, and courteous. If I ever have any problem with my appliance again, I would definitely be calling Appliance Express
Umamaheswaran - Austin, TX
Excellent trouble shooting
Pravin - Cedar Park, TX
Without hesitation, he solved the root cause of the problem
friendly and competent
David - Austin, TX
helpful tech. on time and good.
Outstanding Customer Service
Selma - Manor, TX
Big Wes is “Awesome”! Great customer service!
Nancy - Georgetown, TX
All my questions were answered. He was able to explain to me somethings that were not in the manuals.
Adrian - Elgin, TX
This tech performed a sufficient job. I was a bit annoyed he asked to use the bathroom within my house on arrival, however. Perhaps insist your techs use public restrooms prior to arriving at client houses.
Maytag Washer Repair
Elena - Cedar Park, TX
Lou was great; informative, professional, and, once he had the right part, was able to complete the repairs. My new washer is acting like a new washer again!
Did not fix it
John - Belton, TX
On 11/6, serviceman came out to fix an issue with ice maker. Said he replaced the damaged part and left. The problem was not fixed. A different Repairman came out 11/20 and replaced the part that supposedly replaced during the last visit. The part removed definitely was not new and was badly worn. What kind of service is this? It was under warranty so the company could be charging the manufacturer twice !!
Jon - Austin, TX
Great professional service
Dana - Austin, TX
Awesome Service Exceeded Expectations
Shirley - Kempner, TX
We had such a great experience with Appliance Express fixing our Ice Maker that was still under warranty. Very easy to set up the appointment and Mr Rhoden was very polite and courteous and professional. He exceeded all of our expectations. He even put shoe covers on before coming into our home. Fixed the Ice Maker very quickly and efficiently. Great over all experience that exceeded our expectations.
Way too expensive
Trissy - Leander, TX
Very expensive and didn’t fix the problem. Installed a part for $90 that didn’t resolve the problem.Back to square one.
Great service, spent all the time I needed.
Denise - Austin, TX
Ice Maker Repair
Dana - Austin, TX
Gary - San Marcos, TX
Brandon was very efficient and experienced. He came in and discovered the issue with the dryer and fixed it in no time. Extremely happy.
Blanca - New Braunfels, TX
Gabriel - Austin, TX
Wesly did a great job. Fixed my dryer and worked efficiently. He also offered advice to prevent the problem from happening again.
John - Austin, TX
Jerome - Dripping Springs, TX
Robert made sure my warranty repair was completed correctly and took the time to answer my questions about it.
FC2019 - Kyle, TX
Professional, Knowledgeable, and fast. Fixed my dryer and now is working great!
Lisa - Austin, TX
Contacted Maytag/Whirlpool, about an issue with our (almost) 1 year old dryer. Appliance Express contacted me to schedule an appointment. This was all accomplished within 5 days! AE's technician, Scott, was very knowledgeable, even came prepared w possible part! He was right, it was the door switch which he quickly replaced and I was ready to go! Fantastic experience! Will keep this number handy and will recommend to others!
"Latonterra - Georgetown, TX
Billy - Smithville, TX
Marjann - Austin, TX
Diana - Canyon Lake, TX
Fast and efficient service
Carrie - Pflugerville, TX
Fixed my dishwasher in timely manner and very knowledgeable.
Knowledgeable and prompt
Gary - Spicewood, TX
Professional and courteous
Chris - Austin, TX
Had a warranty repair provided, had a quick turnaround from the call to someone coming out. All around really nice experience
Job well done!
Megan - Austin, TX
Our technician was able to fix the washing machine quickly! He was very professional and polite
Karen - Seguin, TX
The technician was very thorough in explaining the problem and the fix.
Timely fast efficient.
Joleene - Gatesville, TX
but 24h later still no ice.
Anna - Pflugerville, TX
Tyler was very knowledgeable in what he was repairing, also he Answered all of my questions. Thank you Tyler
Barbara panzer - Austin, TX
Honest Service Technician
Damien - Austin, TX
Joseph C. called me on the way over for my scheduled service appointment. He was running a bit behind, but no big deal. He asked me what my issue was and after talking through it, Joseph recommended that I cancel my service appointment and try a few things on my own. I took his advice and saved the $130 or so that I would have paid for the service! My issue has not presented again since our phone call, but if it does, I will definitely try to get Joseph over to take a look!
Knowledgeable & professional
Elva - Del Valle, TX
Service technician, Joseph, quickly diagnosed & fixed the problem with our clothes dryer. Thank you.
Timothy - Bastrop, TX
Very knowledgeable, courteous, efficient. I have used appliance express 3 times in the last 2 years and both technicians that came out were were very professional. They make it seem like there just making you a quick peanut butter sandwich- "Sandwich is ready sir"...this guy already had the parts he needed to repair my washer...on the truck!= efficient. = will use again. Thanks guys!
Patricia - Georgetown, TX
Tommy is thorough and diligent in helping us resolve the problem with frost in freezer. He is very pleasant and courteous.
He was great.
Gail - Austin, TX
He went beyond what was necessary.
Competent repair tech, great service
Stephen - Temple, TX
Replaced the compressor and control module due to repeated failures of our refrigerator. Knew what he was doing and did it well. It is working now and hopefully will be more reliable in the future. Thanks for a productive visit
Jonathan - Waco, TX
Maria - Austin, TX
Very pleasant experience. Great professional service.
Judy - Bastrop, TX
Enjoyable experience ver professional and timely.
Tom - Wimberley, TX
Luis was professional and I felt very honest. My refrigerator/freezer GE Profile 48" unit did not get repaired and no money was waisted. Luis explained how the freon line was broken inside the structure of the unit and not able to be repaired.
Brett - Burnet, TX
He was on time, appearance was clean and professional, fixed my washer very quickly. I am an ASE Certified Master Automobile Technician, having recertified 6 times since 1982, I know what good service and professionalism is all about.
Alexander - Liberty Hill, TX
Great and professional service member
Juan - Austin, TX
Mr Joseph,very professional he knows what is doing,thank you very much.
Theresa - Georgetown, TX
Great service, the service tech was friendly and very knowledgeable in his skills.
Candice - Austin, TX
Laurie - Waco, TX
Goodwink - Spicewood, TX
Andy was prompt, efficient, and fixed our issue.
Ken - New Braunfels, TX
When it comes to Induction Cooktops, Leo knows the product. He knows how to repair correctly in an efficient and confident manner. I especially like that he helps us customers better understand our induction cooktops and how to use them correctly!
Jordan - New Braunfels, TX
My service tech was very polite and explained everything he was doing.
Thomas - San Marcos, TX
Robert have an apprentice with him and he coached him well. Together they resolved my dryer noise issue.
Brenda - Manor, TX
Felicitas - Seguin, TX
Howard - Killeen, TX
Techinican was very helpful and friendly understood our concerns and advised us on what our best step would be in resolving our situation.
Outstanding service provided by a true gentleman
Sylvia - Georgetown, TX
Lou was polite, courteous, careful, reliable, on time, and knew his product and his job to repair. One of the best repair persons I've ever had the honor to review.
On time, fixed the issue on the spot.
Meghan - Austin, TX
I always use Appliance Express for our appliance repairs that we're unable to fix ourselves. They always do the job right the first time.
Rachel - Cistern, TX
Mary - Austin, TX
Very pleased with the service
Jerry - Leander, TX
very helpfuf every way
Ronald - Lakeway, TX
Your repair guys did a good Job and back in service. Thank you. Ron Moore
Mathew - Kyle, TX
We're repeat customers due to the great service!
John - Georgetown, TX
Very good service
Donald - Austin, TX
Donald - Austin, TX
Dr Kenneth - Copperas Cove, TX
We are in Houston and have not yet been able to use our repaired oven, we are pleased it has been repaired and reinstalled. We are hoping that it works well when we all arrive for Thanksgiving with our entire family. Thank you Appliance Express!
Georgette - Cedar Park, TX
Michael - Driftwood, TX
Very responsive and professional, friendly service. Fixed the problem quickly and accurately.
Lawrence - Austin, TX
Thomas - Georgetown, TX
Tommy done a very well job. I would definitely recommend him to my friends and family.
Tiffani - New Braunfels, TX
Edith - Austin, TX
Chrissie - The Hills, TX
Not only did Kevin arrive early, he was very personable, and quick!
Julie - Round Rock, TX
I appreciate that David honestly told me what the problem was (stuck soap pod) and didn’t try to perform unnecessary repairs.
Matthew - Leander, TX
Lou has consistently provided dependable, thoughtful, and exceptional customer service. We highly recommend Lou!
Frank - Georgetown, TX
Professional and courteous. Came when they said they would and communicated with us. They also fixed the problem! Can't ask for more.
Kim - Georgetown, TX
Teresa - Round Rock, TX
Dinah - Lago Vista, TX
Washer repair was great. Communications was spot on. They explained everything that was wrong and repaired it in a very timely fashion.
Izabelly - Lago Vista, TX
Barbra - Austin, TX
Andy was polite,knowledgeable,and efficient.
Kim - Leander, TX
I’ve always had great customer service from Appliance Express. James and Lou are professional and punctual.
Andy is GREAT
Rip - Lakeway, TX
Andy from Appliance Express was on time, friendly and did a great job getting our washer up and running.
Jonathan - Leander, TX
Lou is professional & courteous.
Great Service, very quick turnaround time and repair time.
William - Temple, TX
Your repair men were very professional and quick. Your first one arrived an hour before we closed and was able to diagnose the problem, give us a temporary solution, and set in place a permanent solution all within 40 minutes.
Quick and Excellent Service
Anna - San Marcos, TX
Very reliable, were there when they said they would be and were prepared with all of the right tools and equipment! Would definitely recommend them!
Great tech/office communication needs to improve
Ross - Briarcliff, TX
Great tech! Office needs to improve on communicating details I give for tech as how to gain access/leave my home. Due not being home when tech is on property. Also every time I’ve had techs out they have been awesome and typically have some form of communication issue w/the office.
Gregory - Pflugerville, TX
Great & quick service
Johanna - Round Rock, TX
J.A. - Cedar Park, TX
Friendly and knowledgeable service.
Certainly solved the Problem
James - Georgetown, TX
Jonathan drew upon his knowledge and immediately assessed the problem and the subsequent solution. Jonathan was very patient with us, answered all our questions, took time to explain the problem and the solution. He made the price clear and got our permission before continuing the work. He even gave us advice about how to evaluate an issue on another appliance. We would recommend him without reservation. He worked efficiently and well, so we were not inconvenienced. He also called and let us know when he would be there, and he arrived when he said he would. Definitely a five star employee whom we would call again without reservation.
Service was great
C - Killeen, TX
Knew what he was doing and shared knowledge
Vicenta - Austin, TX
Fantastic and Quick!
JasonInvestsinYou - Georgetown, TX
James was our technician. He was prompt and arrived at the beginning of our time-frame window given to us when we set up the appointment. He quickly ascertained the problem and immediately began fixing the issue. The issue was resolved in less than an hour and our fridge is back in tip-top shape. As for prices, I have no idea as it was covered under the manufacturer's warranty. So..the perfect price for me. 🙂
Great Service and very knowledgable
Tom - Cedar Park, TX
Robert - Lakeway, TX
Andy repaired our Churches refrigerator. We are a small church and not staffed on site. We were given a 3 hour service window and Andy called about 30 minutes before he was on site. This was convenient to me. I believe Andy was very thorough and only sold us only the parts we needed. The repair was significantly less than buying a new equivalent refrigerator
Service exceeded expections
Lew - Austin, TX
Ben - Austin, TX
Fast, efficient, clean and friendly.
Adrian - Austin, TX
Ryan - New Braunfels, TX
Susan - Lakeway, TX
Andy was nice- did his job in a timely manner. Answered my questions, however, I was told the belt broke, but did not see the proof. I do not believe he made it up- just would of liked to of been shown the broken belt. This is hind site- Andy did excellent work. But after he left, I recalled being at an auto shop where they told me the hoses were bad, I looked at them and they had been cut. So it’s just a female feeling possibly taken advantage of. That being said, I see no reason why I would not use your repair company again. All is good- thank you
The tech was very professional.
Bob - Georgetown, TX
Carmen - Kyle, TX
Cynthia - San Marcos, TX
Robert arrived on time and was able to assess our concerns. After allowing time to determine if what we were concerned about would become evident, he explained what may have caused our concerns. We were reassured that everything was working properly.
Syville - Killeen, TX
Very nice respectful man
Quick and efficient service!
Richard - Liberty Hill, TX
Thomas did a gret job fixing our dishwasher on the same day!
Deborah - Round Rock, TX
PROMPT AND GOOD SERVICE
James - Belton, TX
MY ONLY CONCERN IS THAT THE EMAILED RECEIPT SHOWED ONLY THE SERVICE CHARGE OF $129.99. THERE WAS NOTHING TO SHOW THE COST OF THE ICEMAKER. MY TOTAL BILL WAS $323.84
Tommy was great
Rusty - Georgetown, TX
Tommy gets high marks in all categories
Michael - Austin, TX
While it was a bummer that our ice maker needed to be replaced, the tech was very courteous in showing how he tested everything to verify it was necessary. He was quick, did not make a mess, and was very informative in his explanations.
Abel - Austin, TX
Diane - West Lake Hills, TX
Fine service once he was here, But too many days before he came
Gail - Austin, TX
We requested Richard to be the Service Rep for our 2nd appliance repair issue. He had done such a great job on our dryer that we wanted him to work on our range top, as well. He did not disappoint. Excellent service again. Trust affirmed.
Very Nice Technicians
Wanda - Creedmoor, TX
I have a 6 month old Maytag washer that was making noises. Both Technicians who came were very informative and told me what needed repair & found another small issue with the water valve I was unaware of. Of course I will call again if service is needed again. PS I bought an extended warranty as a precaution after talking to the 1st Technician. I hope that I don't have anymore problems but just in case, I'm covered. Thanks for the great service.
Repaired and double checked
Fred - Pflugerville, TX
reviewed the issue, checked prices for repairs, let me know the cost upfront, so recommended that I am using them again before Thanksgiving. I use only the best!
Cheryl - New Braunfels, TX
They were able to come early and were in/out in less than 30 minutes.
Tona - Dripping Springs, TX
Knowledgeable and Personable
Rich - Georgetown, TX
I had every confidence in their ability and experience in repairs, as well as enjoyed the interaction with them.
Pete - Cedar Park, TX
Luis is great!
Sandi - Austin, TX
Lorin - Austin, TX
Repair of freezer compartment drawer
John - Spicewood, TX
Repair of freezer compartment drawer: The tech glued the drawer parts together however the glue ended up getting all over the clear plastic drawer it’s self and ruined a brand new drawer with glue smudges all over it As a result I need a new door for my new refrigerator
Pat - Georgetown, TX
Anne - Moody, TX
Jack - Horseshoe Bay, TX
On time and knowledgeable
David - Austin, TX
Quick and effective
Larry - Round Rock, TX
Iris - Austin, TX
Great Customer Service!!!
"Munoz - Georgetown, TX
Cliff was excellent and extremely knowledgeable!!!
Betsy - Austin, TX
He was so professional and kind.
Above and beyond
Benjamin - Austin, TX
Joseph didn’t just fix our fridge; he offered advice on how to keep our other kitchen appliances running smoothly for many years. That’s the kind of service that I don’t expect, but it’s awesome when I do.
Jamie - Austin, TX
Pricey, but good service.
Steven - Austin, TX
Andy did a great job. The only negative was that Appliance Express was working on a GE range, while their specialty is Whirlpool. That made things take a little longer than originally expected.
Jeanine - Austin, TX
Nicole - Pflugerville, TX
Our Tech guy Joseph was really professional he gave us tips ..things to look forward to and how to fix any future problems with information to help us in advance
Tucker - Horseshoe Bay, TX
Alexan - Austin, TX
Great service visit!
Will - Georgetown, TX
Tommie was friendly, fast and fixed the problem with our Whirlpool range. Visit was covered under warranty.
Mike - Buda, TX
Hopeful - Andice, TX
My freezer went out for the third time and I must say Appliance Express was in contact with me immediately after I contacted Whirlpool. They expressed their concern about my situation. Jonathan was great!
Adrian - Elgin, TX
Darlene - Georgetown, TX
Appliance Express is outstanding, professional technician, quick service, friendly, appointment available within reasonable time. Excellent service and I will recommend to family & friends. Thank you.
Outstanding, professional service
George - Georgetown, TX
Jonathan is a true service professional who knows not only his business and equipment but also customer care. The cost of the repair on our washing machine was not cheap but was well worth it. As a former field technician for fortune 100 company, I highly recommend Appliance Express and Jonathan Short.
Professional, prompt, efficient ⭐️⭐️⭐️⭐️⭐️
super happy customer 😀 - Hutto, TX
we’ve had these guys out twice now. Great experience both times. Their technicians are polite and tidy and efficient. Super happy with their service. Won’t hesitate to use them in the future or recommend them
Excellent professional service!
Colin - Belton, TX
Would definitely use them again!
Chafe water filter
Michael - Lakeway, TX
Sarah - Cedar Park, TX
Appliance Express was called to take care of a part that had broken on our dishwasher, which was still under warranty. They were prompt and, per my description of the problem, preemptively ordered the part so they could fix it on the “evaluation of merit for warranty” visit instead of having to return a second time. Courteous and professional. Extremely pleased with visit.
John - Horseshoe Bay, TX
On time very polite.
June - Austin, TX
The service tech was knowledgeable. This is a new oven and I still have some questions, and the tech took the time to explain what I wanted to know,
Doug - Seguin, TX
Always on time and very professional. Fixed the problem with the fridge in just a few minutes.
Susan - Burnet, TX
Best service I’ve ever received On time problem found repaired and no mess he couldn’t do anything more thank you!!!
Mark - Austin, TX
Fix it with no problems and did a very good job
Great Job & Service Wuth Brandon's Kind Attention!
Synthia & Steve - Austin, TX
Give Brandon a raise in salary! He is a huge asset to your firm! Friendly, focused on business and timely performance of our job's needs and parts.. !00% Pleased with the intelligent & friendly business services Brandon provided for us!
COOKTOP WHIRLPOOL WCG97US6HS Arrived onsite and found unit will need right rear burner orface. Return tech to come with thin flat head to make adjustments to valves. ; ordrng 1 ORIFICEKIT
REFRIGERATOR GE CYE22USHMSS "Arrived on site to install previously diagnosed and ordered parts. Due to the keurig water line failure and spraying water onto the UI; the bin door gasket not sealing and the FC door gasket not staying attached, I removed and replaced the keurig water hose, UI, ic shin door, and FC door gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
ICE MACHINE KITCHENAID KUIC15PLTS0 "Arrived on site to test unit for no power and terrible noise. Found bad drain pump, replaced pump. Tested unit, unit works good. No leaks detected. Job complete."
OVEN JENN-AIR W105 "Arrived on site for customer complaint of seal not sealing, and latch not latching, found failed seal and broken latch,
REFRIGERATOR GE GNE25JSKCFSS "Arrived on site to replace control board from previous diagnosis. Replaced board, tested unit, unit works good. Job complete"
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site for poor water flow . Filter head seems fine .replaced inside valve still poor water flow . Will need filter head . Ordering filter head . No water leaks detected at time of service. Call to set return ; ordrng 1 W11346622
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previous diagnosed part. I gained access to the drawer and I replaced the slide that is missing the wheel. I tested the drawer and found it operating as designed. Job complete.
DISHWASHER GE GDT635HSJ2SS
REFRIGERATOR WHIRLPOOL KRFC704FBS01 Arrived onsite for previously diagnosed parts. Turned unit off at breaker. Replaced ice maker and UI side panel. Found front UI panel had loose connections made sure to tighten connections. Turned unit back on and tested. Unit tested good job completed.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to install previously diagnosed parts. Installed four screws on on four different burner heads. Unit working as designed. Call complete.
COOKTOP WHIRLPOOL KCGS556ESS02 Arrived onsite and found warping In the front right burner caps causing irregular flow and sparking when good flame did not close spark circuit. Ordering front right burner head and cap and orifices. Foam also seems to be expeptionally hi on bad burner possible incorrect orifice installed. Office to reschedule. ; ordrng 1 FRONTRIGHTSPREADERBURNER (SEE PIC) and 1 ORIFICES (UINOWN)
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for Visibly Failed, Broken or Missing Parts - Customer Request Service - Interior Light, Lamp or BulbInspected dryer for lightbulb not working. Researched dryer through service matters and found this dryer did not come with a lightbulb. Other models of this dryer DO come with a lightbulb, but this is the model without a lightbulb. Placed in diagnostics to check for any error codes while I was there. No error codes came up. Dryer is operating as designed."
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site to inspect icemaker for not operating, upon inspection found the motor in icemaker seized,replaced Icemaker. Ordering covered seals. Office to reschedule ; ordrng 1 W10612142 (SEALS) and 1 W10648043 (SEALS )"
DISHWASHER KITCHENAID KDTM404KPS0 Arrived onsite for dishwasher leaking. Upon arrival found found inlet valve was loose. Tightened valve and put through diagnostics test. Unit tested good no error codes or leaks. Job completed. Ran through all tests 2.
DISHWASHER KITCHENAID KUDS02FRSS4 on site and inspected dishwasher and found very little water entering machine at the start of a cycle. Removed valve and disconnected incoming water supply and found that water pressure is good. Will need to bring back a new valve Valve ordrng 1 WPW10158389 (valve-inlt)"
COOKTOP WHIRLPOOL SCS3014LS02 Arrived on job to replace previously diagnosed parts. Found the screws and heads too badly damaged to replace.
WASHER MAYTAG MVWX655DW0 Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found Cam and actuator assembly not moving properly. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
ICE MACHINE KITCHENAID KUIX535HBS00 Arrived onsite for ice maker leaking. Upon arrival found that unit was no properly installed drain hose was not clamped in and was leaking. Clamped drain hose and tested. Left unit pulled out as unit may need a smaller drain hose for small amount of space to be pushed in without kinks. Job Completed.
DRYER WHIRLPOOL WED95HEDC0 "Arrived on site for second appliance, dryer that is not allowing certain setting changes. Customer showed me that several different cycles were not allowing them to adjust things like heat temperature. Advised customer that various cycles will only allow certain settings to be changed, and some are locked in. Showed them different cycles and settings that can be adjusted. Customer asked why the unit would keep running after it was finished. Advised on the wrinkle shield setting, and that it will auto tumble for up to several hours after a cycles Is done, and that it needs to be disabled if they do not want the feature. Unit is working as designed,
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on job for complaints of soap not washing out of cup. Found the spray arm not rotating. Will need to replace sump and motor.
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 Arrived on site and inspected refrigerator leaking from the rear.Confirmed the complaint and found the connector that connects the wall valve to the unit wasnt correctly installed causing the water leaks.Corrected the issue and unit tested as designed.Customer satisfied.Job complete
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit compressor failing, I removed and replaced the compressor, drier, access valve, and evaporator and vacuumed the system a it held 30psi vacuum. Placed 6.50oz of R134a refrigerant in system and tested. Unit is operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WFE540H0ES0 Arrived on site to install previously diagnosed bake element and temperature sensor. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
OVEN WHIRLPOOL WFE505W0JS0 Arrived onsite for range bake and broil not functioning. Upon inspection found wires harness burnt and melted near terminal block. Power cord also partially melted. Main wire harness will need to be replaced. Maintenance will need to provide new power cord to complete service. Left unit unplugged for safety. Office to reschedule ; ordrng 1 W11416047 (WIRE HARNESS MAIN)
DRYER MAYTAG MDE6200AYW Arrived on site to install previously diagnosed parts. Gained access to front drum and installed new seal with high temp glue. Waited several minutes for glue to harden to reinstall drum. Advised customer to wait 24 hours to use machine in order to allow glue to fully seal. Call complete. Customer paid in full prior visit.
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for the washer not filling with water. Ran diagnostics and found no error codes and all functions tested good. Ran a regular wash cycle and washer filled with water. Found no issues with washer at this time. Complete
REFRIGERATOR WHIRLPOOL GX5FHTXVY06 Arrived on site to diagnose a refrigerator that is not closing properly. Found the lower freezer been not set in Boulder properly. Reset lower freezer burn and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
RANGE WHIRLPOOL WFE320M0ES2 "Arrived onsite for the oven cooktop on light stays on. During testing found that that RF,RR burner switches were the cause of the light not turning off. Replaced both burner switches and oven tested good. Complete"
WASHER WHIRLPOOL WTW8500DC3 "Arrived on site for loads not spinning out . Ran diagnostics got long fill error code . During agitate and spin unit is making a lot of noise . Found stator and rotor covered in oil . Ordering gearcase and slider , AUTHO. No water leaks detected at time of service. Call to set return .; ordrng 1 AUTO and 1 W10734521 (slider) and 1 W11455453 (GEARCASE )"
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite for a microwave that is smoking. Ms stated the smoke came from around the cavity light. I visually inspected the cavity lamp and socket finding all ok. I tested the unit with my microwave tester finding the unit working as designed and putting out 1000 watts. I saw a lot of splatter in the cavity and explained to me that I suspected something had splattered on the bulb. I went over keeping the cavity clean with Ms. Call complete.
REFRIGERATOR KITCHENAID KSF26C4XYY03 Arrived on site and attempted to replace fill tube and could not get the old one separated from the door. A new freezer door will be needed to correct the issue. ; ordrng 1 W10410951 (dor-fip ms)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for Ice maker is dripping water into refrigerator. Same problem as last time.Replaced ice maker and evap fan due to water still coming out of the front tray after water fills ice cube mold. Also turned down water valve at the customers wall due to high pressure. Ran ice harvest then water fill test. No leaks from evap cover or spilling over ice cube mold this time. Job completed n
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for dryer no response and powering up on its own. Unable to put into diagnostics. Console unresponsive . Connections are good . Will defiantly need console , may need main control. Call to set return .; O-emld tckt"
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site for sealed system repair. I gained access to the evaporator and melted the ice ball. I found uv dye on the cap tube. I evacuated the system. I removed the leaking evaporator and installed a new one. I installed a new UI dryer as well. I put a measured charge into the system and found pressures equalizing properly. When I turned the unit on I found a good frost pattern forming on the evaporator. Job complete.
DISHWASHER AMANA ADB1400AGB3 Arrived on site for for washer not starting . Found float switch misaligned. Straightened out float switch cage . Ran diagnostics . All checked normal . No water leaks detected at time of service. Job complete .
WASHER MAYTAG MHW6000XW2 Arrived on site for washer leaking during a clean cycle. I inspected the unit and work area. I ran the unit through a clean cycle and I found suds coming out of the vent in the back. I spoke to the customer about the usage of soap. And I recommend this inning the washer several times through a clean cycle to clear out all the soap residue.
DRYER MAYTAG MEDB855DC3 Arrived on site for dryer making noise. Tested and inspected unit and found sock stuck in blower wheel. Removed sock and made needed adjustments. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site to install previously diagnosed parts. Removed water line where section was pierced. Installed connector fitting to open lines where pierced piece was removed. Tested water line with water dispenser and no leaks detected. Job completed.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher leaking from steam vent when door is opened and leaving water drops in tub. Performed diagnostics mode, no error codes. Monitored test cycle and measured amp draw to element. Found heater drawing 7.5 amps. Called Whirlpool tech support and spoke with Andrew SR# 7729149448 he addressed making sure hot water is going to unit, make sure customer is running hot water before starting unit, advise customer of using to much soap with soft water causing over sudsing and can affect water distribution and cause heat distribution issues as well. Found no mechanical failures. Call complete."
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to inspect refrigerator doors with rust on them. Upon further inspection, I found both the RC door and FC door had bad rust spots on them. I attempted to clean the doors and the rust failed to come off. I removed and replaced the both doors. I am ordering two (2) door handle plugs due to the plug heads breaking off while attempting to install them. No water leaks observed during service, job completed. I attempted to contact the builder and had to leave a vm. ; ordrng 2 WP12246610D2C (plug-hndle)s"
REFRIGERATOR KENMORE 795.74025.411 Arrived on site to diagnose a refrigerator that was not cooling properly in the freezer compartment. Tested unit and found all is working properly at this time and temperatures are correct. Did find items behind lower freezer pan preventing the door from closing properly. Removed items and inform homeowner of financing. No further repairs are needed and no leaks were found at time of service.
MICROWAVE WHIRLPOOL WOC75EC0HS01 Arrived onsite for console on built in microwave and oven combo not working. Upon arrival found error code F6E0. Unit working for now. Ordering appliance manager and console office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11428561 (CONSOLE )
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site ,replaced evap cover and shined evap cover . No water leaks detected at time of service. Job complete ."
ICE MACHINE KITCHENAID KUIX305ESS2 "Arrived onsite for an ice machine not making ice. I found the overload tripping after the compressor would start and run for a few seconds. The overload and start relay need to be replaced. Ordering W10783194 overload & WP2217224 relay-strt. ; ordrng 1 W10783194 (overload) and 1 WP2217224 (relay-strt)"
DISHWASHER WHIRLPOOL KDTM354DSS5 "Arrived onsite for dishwasher leaking. Tested unit and let complete cycle run. Checked for leaking at inlet, sump, drain pump and hoses. Could not detect leak. No leaks present at this time. Job complete"
COOKTOP KITCHENAID KCGS550ESS01 "Arrived on site for Rear right small burner not igniting. Can smell gas and hear clicks for ignition.Ignited back rear burner and flame came on, but flame was not normal. Removed burner cap and cleaned off areas that were soiled that may cause igniter to not make proper contact for ignition. Cleaned igniter surface to ensure proper spark. Also noticed the cap was not centered. Replaced cap and burner ignited on the second click. Job completed."
MICROWAVE KITCHENAID KHMS2056SSS3 Arrived on job for complaints of no power. Found fuse open. Test unit with fuse bypass and working properly. Replaced fuse and test unit.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 "Arrived on site to inspect Fridge for not cooling. Upon inspection found fridge fans working, compressor on But not cooling. Checked with new start device and found No change, ordering sealed system repair. Office to reschedule ; ordrng 1 Tj90sf8404 (ACCESS ) and 1 W10570565 (EVAP ) and 1 W10575980 (COMPRESSOR ) and 1 WPW10143759 (DRIER)"
DRYER MAYTAG MED8200FC0 "Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the temps inside the unit with the temp selection on high. My temp,reading never got above 119 degrees. I disassembled the unit and found the metal plate in the element badly warped and cracked. I removed and replaced the element and reassembled the unit and tested. Unit is operating as designed. No lint observed during service, job completed."
DISHWASHER MAYTAG MDB8959SKW0 Arrived on site for dishwasher error code. Tested and inspected unit and found failed drain pump. Removed failed part and found pump coming apart took pictures and attach to SD-QuickPic for warranty as instructed by service pointer. Cleaned out any parts and installed new drain pump. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site to install previous diagnosed part. I gained access to the drawer and I replaced the slide that is missing the wheel. I tested the drawer and found it operating as designed. Job complete.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite and found unit to be operating as designed no leak except possible vent condensation. Advised on design. Al checks good.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived onsite for dishwasher not draining. Removed drain pump and inspected. Found impeller jammed. Freed impeller, reconnected and tested. Units drain cycle is completing successfully. No leaks present at this time. Job complete."
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to test unit for broken adjusters. Found customer had purchased new adjusters from whirlpool himself. Installed new adjusters for customer, tested unit, unit works good. No leaks detected at time of service. Job complete.
REFRIGERATOR KITCHENAID KDDC24RVS00 "Arrived on site and inspected refrigerator and found it is 53°, took one picture of evaporator and sent it to CS, evaporator shows a refrigerant leak and would need to be replaced along with compressor.
REFRIGERATOR KITCHENAID KSSC48QVS03 "Arrived on site and inspected refrigerator and found control board is clicking and cycling power to refrigerator every 45 seconds to a minute. So found ice maker shaft has slipped down white plastic ring. Was able to adjust it but it needs to be replaced otherwise it will happen again. ordrng 1 W10789107 (cntrl-elec) and 1 WP2318082 (shaft)"
DISHWASHER KITCHENAID KDTM354DSS4 Arrived onsite and replaced failing vent and control due to rust and 10 3 error.
WASHER WHIRLPOOL WETLV27HW1 "Arrived on site to test unit for latch/magnet missing. Replaced latch/magnet. Tested unit, unit works good. No leaks present. Job complete."
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for microwave meeting previously diagnosed high-voltage components as well as other electrical hardware. After installing necessary parts I was able to reassemble the unit and verify that the microwave now heats properly and is no longer blowing any fuses or chipping the breakers or shutting off prematurely. Call complete
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for customer complaint of unit not dispensing ice, found ice was not clumping together and the auger motor and coupling tested good. Replaced ice bin, unit tested good."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to diagnose refrigerator with an issue with a cap going in on the top of the door. Found that the issue isnt a cap, its the door hinge pin on the RC door has come detached from the hinge plate. Ordering new hinge to resolve. Office to schedule due to item being out of stock. ; ordrng 1 W10901054 (hinge-door) and 1 W11409290 (HINGE)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher draining. Upon arrival I ran a diagnostics check but found no error codes indicating a problem. I then found 5e disposal drain blocker wasnt removed when unit was installed and it was preventing the unit from draining water properly. I removed the blocker and retested unit. I found unit not fills, agitates, and drains as designed. Call complete"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to install previously diagnosed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
WASHER WHIRLPOOL WTW8040DW Arrived onsite and found unit operating with leak from valve. Ordering valve to repair. ;
DISHWASHER KITCHENAID KDTM704KPS0 Arrived on site to replace wash motor. Replaced sump and motor test unit and unit test good no leaks present at this time.
DRYER MAYTAG WED5620HW "Arrived on site and inspected dryer and found black wire on connection to control board is loose, also customer is experiencing moisture inside the control panel display. Used airflow meter and found airflow is restricted vent to the exterior of the home will need to be cleaned/cleared A service to correct issue. If moisture persists a new control panel can be ordered, Took pictures, job complete"
MICROWAVE KENMORE 790.4960331 "Arrived on site for microwave touchpad not responding. Verified failure and found left side of key pad not responding. Disassembled nit to gain access to key pad. Inspected ribbon and reinstalled. Tested key pad operation and found will need to replace key pad control assembly. Service and labor $249.99, parts $118.20 plus tax. Customer approved estimate and paid in full. Contacted parts department (SR) and found part is on order and able to return on Friday the 6th."
WASHER MAYTAG MHW8200FC0 "Arrived on site to inspect washer error codes. Upon further inspection, I placed the unit in diagnostics showing error code F9E1. Cleared the code and removed the back cover to expose the drain pump. Removed the drain pump/filter and found no debris inside other than a few coins. Re-installed the drain pump and tests the unit and when the drain pump came on, it made a loud rattling sound. I removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed.
WASHER MAYTAG MVWX655DW1 Arrived on site for a washing machine that was not completing a cycle. Inspected unit and work area. Please do an in-service diagnostics and found an F8 E1 (low/no fill) error code. Tested the unit in a manual test on both fill valves and found the cold water valve barely trickling in water. Replaced water valve and tested unit. Unit is working as designed. Complete.
DISHWASHER GE GSD2100V50BB "Arrived on site for dishwasher needing previously diagnosed motor,timer,timer cam. After installing he needed parts I was able to reassemble and test the unit. I verified that unit is now filling agitating and drains exactly as designed. No leaks before during or after repairs. Call complete"
REFRIGERATOR WHIRLPOOL WRT318FZDB05 Arrived on site for refrigerator not cooling in RC and FC tested and inspected unit and found compressor not running and clicking. Removed failed start device and replaced with new. Tested unit with little to no improvement. Tested capacitor and capacitor tested good. Performed amp draw and found when trying to click on compressor pulling 11.4 amps. SS repair needed. 2 hour job. Lock ring. Ordering needed parts. Ordering to schedule return trip. Left unit unplugged for safety. No water leaks present at time of service.; ordrng 1 LOCKRING (LOCK RING ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W11209866 (compressor) and 1 W11407409 (EVAPORATOR ) and 1 W11490399 (DRIER )
DRYER MAYTAG MEDX700XW0 "Arrived on site and inspected dryer not heating.Confirmed the complaint and found a massive buildup of lint both inside and outside the dryer.Disassembled, removed and replaced the defective element.Reassembled and unit tested as designed.Customer satisfied.Job complete"
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site and inspected refrigerator and found evaporator fan motor is barely moving. Sent one video to CS. Voltage to evaporator motor is 118 V, installed pre-screened cart and new motor does not move at all. New evaporator motor is different from the original but confirmed with the tech line said it is the correct replacement. On return will need to replace evaporator motor and control at the same time. SR7729214315; ordrng 1 W11024089 (motor-evap)"
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for Unit not cooling again. mmireles 11/02/20 2ND ATTEMPT ASSET NOT FIXED NO COOL vlanum10-5-20 . . .Refrig Kitchenaid KRFF507ESS-no cool refrigerator; icemaker not working; water is warm from dispenserTook temps and got 45 in fridge and 10 in freezer. Found frost behind crisper drawer. No frost in freezer. Recommended settings were correctly selected. Getting good air flow from Vents. Ran diagnostics and all thermistors passed. Tested thermistors from control board and evap thermistor failed. Ordering new evap thermistor harness and keeping control board for return visit in the case it will need replacement if new evap thermistor still reads faulty. If the control board is needed, it will need authorization. Requested the customer unplug the fridge when we call to schedule appointment to come back out the next day. ; ordrng 1 W11033168 (harns-wire)"
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site for ice machine not making ice properly. Upon arrival I ran a diagnostic check and found that the water inlet valve as well as circulation pump were not working properly the water in the valve was only letting in a quarter of the water it shouldve been even though it was receiving 120 V and due to the lack of water the circulation pump it been running continuously trying to pump water and burnt itself out not allowing for proper water circulation. After getting approval for the circulation pump and water inlet valve I replaced both parts and was able to retest the unit and verify that everything is not working as designed with no leaks before during or after call. Call complete
WASHER WHIRLPOOL WED5500XL0 Arrived on site for a dryer that is squealing as it turns. Inspected unit and work area. Confirmed customers complaint and found basket squealing when turning the basket by hand. Removed front cover and found several rollers seized as well as the belt completely worn. Replaced belt and rollers and tested unit. Unit is now working as designed. Call complete.
REFRIGERATOR KITCHENAID KBFN506EBS01 Arrived on site for a refrigerator that has numerous lights out in the refrigerator and freezer sections. Inspected unit and work area. Found several lights missing in the unit including one in the freezer section and one in the refrigerator section. I advise the customer that I would need to replace those missing modules in order to diagnose their issue. Customer agreed to repair. Replaced two modules and found two other modules bad. I replaced a total of four modules in the unit. Unit is now illuminating through both freezer and refrigerator sections. Unit is working as designed.Call complete.
TRASH COMPACTOR KITCHENAID KUCC151JBS0 "Arrived on site and Found the drive chain and gears damaged which has damaged the drive screw and due to the unit getting stuck frequently it has damaged the frame and the motor.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to replace control board. Replaced board test unit and found no light bulb. Advised maintenance to install new light bulb job complete.
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site for icemaker not properly making ice. Upon arrival I ran every test between test 66 to 120 that involved the icemaker and its functionality and every test I ran came back with a passing result on multiple attempts. At this point I called whirlpool tech line and spoke with Steve Sr# 7729213888. He informed me that it is possible that the icemaker previously replaced could be the culprit but the water inlet valve for the icemaker as well as the water pressure to the fridge could also be a problem they recommended that we go ahead to tip the icemaker first since the symptoms are very similar to the issue they were having on the first original diagnosis. If customer has not found a proper amount of ice being made after at least four days then we will need to return with at least a new water inlet valve as well as a UI front panel. Unit now functioning as designed
OVEN WHIRLPOOL WOS51EC0HS00 Arrived on site to test unit for control panel acting weird. Found certain times UI would not respond. Cycled power to UI and it is functioning good now. Customer does not have unit connected to WiFi. Recommended customer connect unit to WiFi so it can update itself. Relayed message to contractor as well. A
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for dishwasher with upper left side rack adjuster that had fallen down or lost a wheel. Upon inspection I found the left side adjuster wheel had broken off but was re glued. Unit will need left side adjuster (W11268105) for repair. The customer states that the wheel fell off after 1 cycle and they did not glue or try to repair the unit. I called techline to report my findings. Techline gave me SR#7729208648. Ordering left adjuster. . ; ordrng 1 W11268105 (LEFT ADJUSTER )
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite for a oven with the light button not functioning correctly. I found the light button erratic and not functioning correctly. Mr also stated the oven wouldnt power off one time and he had to turn the oven off with the breaker but that hasnt happened again. The control panel will need to be replaced. The control panel was already on order in the call but hadnt arrived yet and it was the incorrect part number. I explained to the customer that the office would call and RS when the panel arrives.W11297709 console.; ordrng 1 AUTHORIZATION (1 year builder warranty confirmation) and 1 W11297709 (console)
DRYER WHIRLPOOL WED5530SQ0 "Arrived onsite for dryer not starting all of the time. Check voltage and was good. Check door switch, was good. Check fuse and cutoff, all passed. Plugged unit in and started. Could hear loud thumps from drum. Upon inspection found drum seal completely worn out. Will need seals replaced, bearings, start switch and timer. Office to reschedule. Needs AUTHO ; ordrng 1 279441 (bearing ring) and 1 4392065 (dryer repair kit) and 1 W10612022 (rear drum seal)"
REFRIGERATOR WHIRLPOOL WRX735SDBM02 "Arrived on site for ice maker not making ice. Upon arrival customer stated neither company installed a refurbished ice maker into the unit. Upon further inspection found engineering code incorrect and changed it in system. Tested voltage at ice maker and found none, removed ice maker and tested voltage going to ice maker and found 120V. Plugged ice maker back in and ice maker started immediately and had 120V, found that the ice maker had intermittent failure. No leaks detected during service. ; ordrng 1 WPW10300024 (ICE MAKER)"
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of smell. Found no unusual smell in dishwasher.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site to test unit for left burner not igniting and door not closing correctly. Test unit and found broken hinge. Ordering new hinge office to reschedule. ; ordrng 1 WPW10299224 (HINGE RIGHT )
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site for customer complaint of unit not powering on, found loose connection at wire harness, I reconnected, unit tested good."
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and tested operation. Found door had to be closed just right to engage interlocks. Inspected interlocks and found the right interlock has pushed back slightly. Corrected and aligned properly. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on job for complaints of refrigerator turning off randomly. Called tech line 7729209599. Tech line said the issue is in the 14v side but deli drawer good and harness looks good
REFRIGERATOR MAYTAG MFI2665XEB6 "Arrived on site and inspected refrigerator not making ice.Preformed test 36 and impeccable box fan was functional.Jumped the ice maker and it cycled, but never filled.Unit dispenses water,but doesnt send water to the ice maker.Ordering the dual valve WPW10312696for return service visit.Office to reschedule the customer ; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W10312696 (DUAL VALVE )"
DRYER GE DCVH640EJ0WW "Arrived on site and inspected dryer with extended drying times.Found the unit heats and tumbles but the exhaust ventilation system is clogged, which is causing the extra drying cycles needed to completely dry customers loads.Customer will contact a ventilation cleaning service to correct the issue.Job complete"
DRYER MAYTAG MEDC300XW0 Arrived on site for dryer that would not rotate the drum whenever it was turned on and upon arrival customer also stated that whenever it was cycled off the buzzer would never turn off like you needed to. I was able to verify the integrity of all the heating hardware inside the unit and verify that the timer was getting 240 V but I found that the motor was stuck and not able to always rotate even though timer supplied proper power. I also found the timer would get stuck near end of cycle and not allow for the cycle to end correctly. At first I did try to install a new timer to see if it would fix the motor issue and although I fix the timer getting stuck the motor is still having a problem not wanting to rotate on its own when the power is given to it. I remove the timer and we will need to get approval from American home shield for the replacement of the timer motor and blower wheel assembly in order to fully resolve the issue. I was able to reschedule the cust
DISHWASHER GE GDF620HSJ5SS Arrived on site to test unit for unit leaking. Test unit and found unit leaking from sump ordering new sump and clamps and manifold. Office to reschedule ; ordrng 3 WD01X10571 (CLAMP)s and 3 WD01X10573 (CLAMP)s and 1 WD01X10632 (LATCH CAM ) and 1 WD18X21680 (MANIFOLD)
REFRIGERATOR MAYTAG MFI2569YEM0 Arrived on site for customer complaint of unit not cooling display not working properly. Found faulty control board. Ordering control ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10312695 (electronic control)
REFRIGERATOR WHIRLPOOL WRT108FZDW05 Arrived on site for a refrigerator making a rattling noise. Inspected unit and work area. Customer advised that the unit seems to be making more noise than the other fridge in his home does and that the compressor just seemed louder. Verified noise but the noise did not seem anything out of the usual. Unit is sitting on tile that sits on concrete. I advised that part of his issue was that the vibration noise coming from the compressor is being amplified by the tile it sits on.
WASHER MAYTAG MVW6230HW0 "Arrived on site for washer making noise. Found the unit is making a squeak, that sounds like a car belt slipping when torque is being applied to adjust the spin speed. If unit is spinning, the initial charge up and each speed increase creates an almost plastic squeak. Checked the belt and found black marks on the cam looking like the belt is slipping and making a noise. Ordering a new belt, and returning with the motor and can to replace the bottom pieces. Noise definitely comes from bottom of unit. Ordering a gearcase in the event its a bad bearing to have on hand. Office to schedule return. Also removed a quarter from the wash plate. ; ordrng 1 W11239857 (belt) and 1 W11423758 (GEARCASE)"
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to test unit for no power. Found customer had unit pulled out and top cover was off. Found the thermal fuse(WPW10545255) was blown.
OVEN WHIRLPOOL WFG710H0AS1 Arrived on site to test unit for oven not working. Test unit and found bad ignitor.
MICROWAVE WHIRLPOOL WMC50522AS1 Arrived onsite and found unit microwave control shorted
DRYER AMANA NED4655EW1 "Arrived on site for thumping noise . Found light thump, rear felt stitching was running over rollers . Informed customer noise is normal and should subside after some usage . No lint build up at time of service . Job complete"
DRYER WHIRLPOOL NED4655EW1 Arrived on site for burning smell . Found air flow restriction with vent test kit . No air flow is causing lint to get on element . Recommended to clean vent . Cleaned lint build up off element . Job complete .
REFRIGERATOR MAYTAG MBF2258DEM00 Arrived onsite and found Evap motor failed and some ice forming in a ball on the hi side. Removed ice,All checks good. Unit is now operating as designed.
COOKTOP KITCHENAID KCGD506GSS00 Arrived onsite and found cooking oil dripping from fan box. Advised customer on access to clean. All checks good. Unit is now operating as designed.
OVEN WHIRLPOOL WFG505M0BS3 Arrived onsite to replace control. Replaced control. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived onsite for unit leaking water. looked at unit. Found that fill tube for the ice maker on top had a hole and was leaking issue. Replaced fill tube hose. Tested unit. Unit test good. No leaks at this time. Job complete
DISHWASHER WHIRLPOOL WDF330PAHB3 Arrived on site to test unit for no power. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for ui error code. Replaced ui test unit and unit test good job complete.
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived on site to test unit for unit leaking. Test unit and found unit leaking from valve. Secured water line test unit and unit test good job complete.
COOKTOP JENN-AIR JEC3430HS00
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for dishwasher door falling too fast. tested unit and found unit springs needed to be adjusted. Adjusted and added pads. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER MAYTAG MHW6630HC0 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit with little improvement. Called tech line and spoke with JK (SR# 7729199238) Made aware of issue and what has been done. Customer for error codes and found F8-E1 was instructed to check water pressure, screens no valves drain hose and pressure switch hose and that issue is likely incoming water issue. Did as instructed and found everything appears to check good besides incoming water pressure, incoming water pressure on both hot and cold water is 80 PSIs each. Called tech line and spoke with Andy and made aware of what was found. Was instructed that this is the issue and to instruct customer on this and on use and care and practice for best performance and that they will need plumber to come fix issues. No water leaks present at time of service."
DRYER WHIRLPOOL WED4815EW Arrived on site for dryer not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
DRYER MAYTAG MED7230HW1 Arrived onsite for the dryer not turning on. Ran diagnostics and found no error codes. Found that when push the start button the dryer acts like its going to work and than goes into pause mode. I open the door and held the door switch down and after pushing start I spun the drum and it started to work and run. Than turned it off and turned it back on and it did the same thing it went into pause mode. Replaced the main control and it did not resolve the issue. Will need to replaced the UI and motor on next visit when pulling off the console I lost one of the clips and the other clip fell into the dryer. ordering parts and office to schedule ; ordrng 1 279787 (motor) and 1 W11164041 (HARNESS ) and 1 W11413567 (CONTROL PANEL ) and 2 WP8312709 (clip)s
REFRIGERATOR WHIRLPOOL KRFC302ESS02 Arrived onsite for the refrigerator leaking water into the freezer compartment. Refrigerator is in the garage with no water supply hooked up. Ran diagnostics and found no issues with the valve. Checked voltage and its good. Valve turns on and off. Checked fill hose and its good. Cant determine where the leak is at due to no water supply. I went ahead and replaced the water valve and talked to the builder and they stated that they will have plumber come out and hook up a water supply to the refrigerator so the Refrigerator can stay in the garage just in case it leaks. So at this time all functions tested good. Complete
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived onsite to replace console that whirlpool sent to customer. Whirlpool pre diagnosed connectivity issues on faulty console (UI). Replaced console, tested unit and unit is functioning properly. Recommended to customer to call whirlpool WiFi tech team to insure that unit connects properly to avoid issues going forward. Gave customer contact info. Job complete"
DISHWASHER GE PDT855SSJ0SS Arrived on site to test unit for unit leaking test unit and found unit leaking from drain motor hose will need to order new drain motor WD26X22810 ; ordrng 1 WD26X22810 (DRAIN PUMP )
WASHER AMANA NTW4516FW3 "Arrived onsite for washer leaking. Put unit in diagnostics and found no stored error codes. Ran auto test and did not see any direct signs of a leak. Looked under unit and noticed the clamp to the drain hose was out of place. Corrected hose and clamp, tested unit again and no signs of leak. Job complete"
VENTHOOD WHIRLPOOL KVWC956JSS0 Arrived on site to test unit for lights flickering. Replaced bulbs test unit and unit still flickering. Ordering new sockets and switches. Office to reschedule ; ordrng 1 W10853393 (SWITCH ) and 1 W11193832 (SWITCH ) and 2 WPW10370558 (SOCKETS )s
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for oven not operating properly. Tested and inspected unit and found failed UI and control. Ordering needed part. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11297728 (console)
DRYER WHIRLPOOL WED5000DW2 Arrived onsite and found unit needed temp switch to repair. All else checks good. Advised on repair. Unit is now heating as designed.
WASHER WHIRLPOOL WFW5620HW "Arrived on site and inspected washer and found customer is experiencing leaking on the front left corner.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for a defective compressor. Replaced defective compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
DRYER WHIRLPOOL MEDC465HW0 "I have done site and found cycling thermostat has failed, after replacing it dryer is working properly. Took one picture of dryer heating and air flow meter. Airflow meter shows that vent is restricted and recommended to customer that it be inspected/cleared, job complete."
DISHWASHER WHIRLPOOL WDF330PAHB1 "Arrived on site to inspect dishwasher for not draining, upon inspection found the dishwasher full of water, checked disposal and found it blocked, pushed out cap. No problems found. Complete"
WASHER MAYTAG MVWB855DC3 Arrived onsite for washer not spinning. Upon arrival found unit issues was lid lock and issues with UI customer had video. Tested found lid lock worked and uI operating but control misreading. Replaced control and tested. Unit tested good. Job completed. No signs of leaks during service.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for previously diagnosed parts. Installed new lower rack and tested lower rack. Rack tested good. Job Completed.
DISHWASHER WHIRLPOOL WDF530PLYB2 "Arrived on site and inspected dishwasher and started it in a diagnostic cycle and found saved error 7/1, After diagnostic cycle ended it is not heating. Found heating element has failed and replaced it. Top racks are operating properly, Washing cycle is operating properly, sent videos to KB/AHS.Saint overflows while dishwasher is draining, also sent a video to KB/AHS. Discussed running hot water before starting dishwasher cycle to preserve element. No water leaks from connections at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Customer not available in time frame. Ordering freezer door to repair as someone in warehouse stripped the upper peg and tried to retrofit with different hardware. Office to reach out and confirm model and serial. Office to reschedule ; ordrng 1 CONFIRMMODELANDSERIALWITHCUSTOMER and 1 W11104476 (dor-fip) and 1 W11449276 (PEG)
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite and found freezer switch broken. Found ice had jammed. But all else looks good. Cleared ice. Ordering switch and drawer to repair. Drawer is functionally broken. ; ordrng 1 W11162443 (CRISPER PAN) and 1 WP2321285 (switch)
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to diagnose one refrigerator with lights out. Found dim lights in the ceiling, and light out in freezer. Unit needs the freezer module replaced. Unit needs new freezer module. ;
WASHER MAYTAG MHW6630HC0 "Arrived on site to inspect washer and install parts diagnosed by technician. Replaced ACU and moved over all hardware, all functions checked out correctly during service test. Complete"
WASHER MAYTAG MVWX655DW0 "Arrived on site to diagnose washer that was making noise and leaving an oil residue. Found gearcase had leaked oil and needs to be replaced, gearcase also isnt able to lock onto the tub to spin. Unit will need gearcase, cam and hub, and shifter on hand. .; ordrng 1 W11454734 (GEARCASE) and 1 W11481722 (SHIFTER)"
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect range with rust on Sid spaniels. Upon further inspection, I found rust on the inside of both side panels. I removed and replaced the the panels and tested the unit. Unit is operating as designed. Job completed."
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to install previously diagnosed and ordered parts. Due to the inside of the side panels having rust, I removed and replaced the Sid spaniels and tested the unit. Unit is operating as designed. Job completed."
WASHER MAYTAG MVWB750WQ0 Arrived on site to diagnose a washer that is giving long drain error code. Homeowner informed me that already cleaned debris from drain pump. Tested all parts and components and found no other failures at this time. No leaks were found at time of service.
WASHER WHIRLPOOL MVW7232HW0 "Arrived on site to inspect washer for not cleaning itself, found tablet in washer, tested on all functions, only cleaning did not work, error code was present. Ordering control. Office for reschedule ; ordrng 1 W11266006 (CONTROL )"
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for dishwasher with f9e1 error code and not draining. Upon arrival I ran a diagnostics check and verified the pump was internally broken and the bearing werent running smoothly. I replaced the pump and retest unit. Unit not drains as needed and there were no leaks before during or after call. Call complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect fridge for not illuminating upper cabinet, found the module provided had not been correct. Ordering correct modules. Office to reschedule ; ordrng 1 W10695459 (MODULE )"
WASHER MAYTAG MVWC565FW2 "Arrived on site to inspect washer for not operating correctly, upon inspection found the drain running and pressure switch failing, was not provided control. Ordering control board. Complete ; ordrng 1 W11399433 (CONTROL )"
WASHER WHIRLPOOL MVWB835DW4 Arrived on site for washer making noise in use. Tested and inspected unit and found oil from gear case. Will need to replace gearcase as well as possibly rotor and stator. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10909670 (nut-spaner) and 1 W10915700 (stator) and 1 W11455453 (GEARCASE )
REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Arrived on site for refrigerator needing previously diagnosed freezer door parts. Upon arrival I was able to put in the approved parts and retest the unit and verified everything is functioning as designed and that the freezer door no longer sticks open or shut. Call complete
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to diagnose a dishwasher that is tripping the breaker. Tested unit and found neutral wire not wired in junction box under the dishwasher. Wired neutral wire properly but found no breakers installed to test unit. Informed builder of findings. Documented power issue with quikpics.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived onsite for unit sometimes staying in drain mode. And not finishing cycles. Put unit in diagnostics, got F3E1 water level system. Replaced level switch. Tested unit. Unit test good. No leaks at this time. Job complete"
DISHWASHER WHIRLPOOL WDF130PAHB1 Arrived on site to diagnose a dishwasher that is not cycling properly. Tested unit and found circulation pump locked up. Replaced pump assembly and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite for unit not making ice. Looked at unit. Found that unit was making ice. Customer said they are using a lot ice at the moment. Let customer know it takes 3 days to make a full bin of ice. But unit is working at this time. No leaks at this time. Job complete
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose an oven That is not responding to user input. Tested unit and found control panel not consistently registering button press. Panel will need to be replaced to complete repairs. Office will need to set a return appointment due to part availability.; ordrng 1 W11296171 (PANEL)
DISHWASHER KITCHENAID KDTE204EWH3 Arrived on site and inspected dishwasher not heating. Found 7-1 heating error.Ran diagnostics test mode to reset the heater.Unit completed all aspects of test mode and control reset the heater.Job complete
REFRIGERATOR KITCHENAID WRS311SDHM05 "Arrived in site for fridge not cooling properly. I inspected the unit and work area. I gained access to the evaporator and found only half a frost pattern. I gained access to the compressor and punctured the dryer. I found the system low on refrigerant. I installed a UV dryer and an access valve into the compressor. I did a push pull test, I pulled a 30 inch vacuum and found it holding. I put a measured charge of 5.3 oz r134a. I monitored the pressure and found them holding and building properly. The unit is operating as designed. Job complete."
WASHER MAYTAG MVWC565FW0 Arrived on site for wash machine I would not advance through cycles. Upon arrival I ran a diagnostic check and found that the washer is giving off a few different area code indicating a stock motor issue. After looking underneath the unit I found that the problem was due to a leaking gear case the gear case at least oil all over the belt and it caused a belt to slip off of its idler pulley assembly I was able to reattach the bell and verify the unit is working
WASHER WHIRLPOOL WTW8500DC0 "Arrived on site for washer not completing cycles. Upon arrival I found the following error codes in diagnostics, F7e5, F2e1, f0e5. I ran a test cycle and found the water inlet valve and main control not functioning properly. I also found the entire rotor /stator assembly ruined with leaking oil from gear case. The gear case is also grinding internally. I attempted to remove the washplate but could get the unit to release from gear case assembly. Unit will need a full rebuild to complete repairs. Office to reschedule due to parts being out of stock. Need scheduled for 2 man labor, tgo call, weigh for 2 hrs but one tech. ; ordrng 1 W10597575 (DRAIN FILTER) and 1 W10734521 (SLIDER) and 1 W10734521 (CLUTCH) and 1 W10752187 (SCREW) and 1 W10752189 (SCREW) and 1 W10752283 (WASHPLATE) and 1 W10754158 (STATOR) and 1 W10754161 (ROTOR) and 1 W10811960 (INNER TUB) and 1 W10909670 (SPANNER) and 1 W11027980 (SCREW) and 1 W11455453 (GEARCASE) and 1 WP8533928 (SCREW)"
VENTHOOD WHIRLPOOL UXT4130ADS2 Arrived in site for vent hood light not working. I inspected the unit and work area. I found the light not coming on. I gained access to the wiring and I found the neutral for the light not installed correctly. I corrected the wiring and replaced the socket. I tested the unit and it is now working as designed. Job complete.
WASHER MAYTAG MHW8200FW0 "Arrived onsite for unit for unit giving off error codes. Put unit in diagnostics. Got F9E1 long drain, F3E1 water system error, F5E2 door lock error, F6E3 communication error. Erased codes. Re tested unit. Found that the drain motor needed to be replaced. Replaced drain motor. Re tested unit. Unit test good. No leaks at this time. Job complete.
OVEN JENN-AIR JDS9860AAP Arrived on site for range that would not turn on the bake or the broil. Upon arrival I had a very hard time trying to get the range into a diagnostic mode because the UI control with Bon called buttons being pressed. After numerous attempts I was able to verify that the UI control is not always functioning as designed some of the buttons are responsive while others do not want to function at all and in some cases some of the buttons will reset the ui. We will need to return with a new ui control to resolve issue. Part authorization needed. Office to reschedule to parts being unavailable; ordrng 1 UNKNOWN (AHS PART AUTHO NEEDED) and 1 WP5760M302-60 (CONTRL)