"Arrived on site to test unit for not draining, customer stated that unit leaks water from the left side, started cycle and monitored for 15 minutes and could not see any leaks, explained to customer that since it's happening not on every cycle, advised on proper loading and detergent use, at this time unit is running as designed no leaks detected job complete no parts installed"

"On arrival verified complaint of unit, having scratches on doors and freezer door shelf, not connecting was able to fix the freezer. Door shelf and identified scratches on doors are not just adhesive or dirt. They are actual scratches spoke to tech line 7741029279 and documented with them.Customer to follow up with customer service. Job complete no parts installed"

Arrived onsite for unit not spinning. Disassembled and found motor failed and stripped belt and pulley. Replaced motor and repair kit. Tested and unit is now functioning properly. Job complete

"Arrived on site for refrigerator not cooling. Compressor not starting. Recovered existing refrigerant. Cut out and replaced precooler and Compressor. Installed filter drier and access valve. Pressure tested at 250 psi. No drop in 10 min. Vacuumed and recharged, verified operarion. Call complete. W11635510"

WDTA50SAKZ3 Arrived on site for a dishwasher not washing. On arrival verified issue found a bad pump replaced motor pump tested product working as its designed no water leaks visible from main water supply no.

Arrived on site for customer complaint of unit filling with water when not in use. I informed customer of the drain situation how it was not properly installed according to manufacturers install procedures. Called techline. SR# 7741029839 also spoke with DW.

"Arrived on-site to inspect the unit that was not heating. Tested the unit and found the switches functioning properly. Removed the unit from the wall and discovered mold inside and around the unit. Further testing revealed a shorted diode. Replaced the diode and magnetron, but the high voltage did not activate. Contacted Techline and tested the control board, which was found to be shorted. Resolved the issue with the board, retested the unit, and confirmed it is now functioning properly. Job complete.SR# 7741025449Parts Used: W11443147, W11256462, W11402082."

"Arrived on site for the refrigerator that stopped cooling again. Inspect a unit and work area. The customer advised that they have had this refrigerator stop cooling at least four times within the last 6 to 8 months, and there is never a rhythm or reason for it. They advise that by the time we get out to check on it, the unit begins to cool and has done so again. She stated that she called in for service on wednesday last week, but by Friday, it started cooling again. I took the temperature of the freezer and refrigerator compartments and found the freezer at -1?F and the refrigerator at 33?F. I took an amp draw off the compressor and found it pulling .686 A. I spoke to SW and was advised to replace the compressor, drier, access valve, and control just to eliminate either of those components since this has been a reoccurring issue. I replaced all four parts and tested the unit. I found the unit cooling and operating as designed but did tell the customer to keep an eye on the unit over the next few weeks. Call complete."

Arrived onsite for panel issues. I found the panel staying on controls locked and would not unlock. I performed a power reset and unit still stayed locked. Customer stated there was a storm recently and morning of the unit started the control lock issue. I found the panel had lost connection to the wifi and it was asking to update. I replaced the panel and gave the customer the wifi team number to set the unit up. I also advised customer to set the unit to 2.4g internet and not 5g as the 5g would mess the panel up overtime. Unit now functions as designed. Call complete. Installed W11600321 CONTROL PANEL.

"Arrived on site to test unit for not working properly tested unit found shift actuator not moving, replaced shift actuator unit will not agitate or spin motor give a small jerk and does not spin ot, replaced control but that dis not fix issue, will need to return with motor and capacitor, rescheduled for 3/4; ordrng 1 W10890624 (Motor) and 1 W11428524 (Capacitor)"

Arrived onsite for previously diagnosed parts. I replaced the sensor probe and re installed unit. Unit is now operating as designed and there are no issues with the oven. Call complete. Installed W11598120 SENSOR.

Arrived on site to service whirlpool dishwasher. Talked with POC Lukas once I saw appliance was THERMADOR and not whirlpool. Appt was set up by Ferguson. No services rendered due to being thermador appliances. Call completed. Noone on site to sign ticket.

"Arrived on site to test unit for not working properly, tested unit found failed harness and loose capacitor rubbing against pulley leaking oul, replaced harness and capacitor and tested, unit is now running as designed no leaks detected job complete installed W11643701, W11395718"

"Arrived on site to diagnose range with element indicators on, we'd front right element hot. Tested unit and confirmed front right element was heating, even when set to off. Found failure in R/F infinite switch. Replaced switch and verified element was turning off properly and indicator light is off. Unit working as designed. Parts used - WPW10434452."

"Arrived on site to test unit for tripping breaker, customer stated that something starts to bring loud and after a while to breaker trips, tested unit found noise that customer was describing was coming from the damper, replaced damper and tested, unit is now running as designed, advised customer that if breaker continues to trip, then recommend replacing the breaker before calling back out, called safety to document SR#7740993758, at this time unit is running as designed no leaks detected job complete installed W11664671"

Arrived onsite for noise during heavy loads only. Inspected underside and found cap lodged in the cage with would contact the cam under weight. Replaced the belt for proper tension and removed cap. Unit is now operating as designed. W11611297

"Arrived on site for making humming sound. Upon arrival, inspected unit and s powered on but hot in both sections. Compressor is running but not cooling. Buzzing noise is from compressor. Need to have sealed system repair. Ordering compressor, dye drier, and access valve. Office to reschedule ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)"

Arrived on site to test unit for leaking. Inspected and found no signs of leaking from underneath. Took door apart and verified dispenser is not leaking ran multiple diagnostic cycle and was unable to replicate issue. Found no signs of any water leaks or over sudsing. Advised customer to monitor and be site nothing is stopping wash arms from spinning. If issue persists recommend returning with door seal. No parts replaced at this time.

WTW5057LW0 Arrived on site for a washer not advancing cycles. On arrival I ran diagnostic and customer mode product worked with no issues. I called my manager to get more info because I didn't see any wrong with product. Further information found that the lid lock was failing I tested and I was getting readings that were off I replaced lid lock and tested product works as it's designed no water leaks visible from main water supply.

"Arrived on site to diagnose dishwasher with loose door handle. Examined unit and found handle disnt seem too loose, but was informed by Bryce that the screws on the door were loose. Removed handle and found the handle nuts loose. Tightened them down and confirmed proper function. Unit working as designed. Call completed."

"MVWC565FW1 Arruved on site for unit leaking water. Upon arrival, ran diagnostics and found leak from drain hose connection (picture attached). Proceeded to replace W11244231 drain hose and W11035296 hose. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

Arrived onsite for unit not drying. I gained access to the back and found all thermals to have continuity. Doing a voltage checked i found the operating thermostat to have failed causing intermittent heating to occur. I replaced the operating thermostat and unit tests good now. Unit is operating and heating as designed. Call complete. Installed WP3387134 THRMST-FIX.

"Arrived on site to test unit for not working properly, tested unit found fan not engaging, removed unit and found a screw binding up the motor and shorting it out, will need to replace control and blower, motor provided was not correct, ordering parts office to reschedule ; ordrng 1 W11746340 (Motor fan) and 1 W11552018 (Control)"

"Arrived onsite for unit making noise. Found when compressor is running, the refrigerator lines are vibrating. Styrofoam is deteriorating. Styrofoam covers would be ideal, used sound pads. Used pads to muffle vibrations. Unit is cooling properly. Customer will monitor. Job complete"

"Arrived on site to test unit for not working properly, tested unit found knob is cracked, all other components are functioning properly, explained to customer that knobs are considered cosmetic and will not be covered, advised to call to may tag and see if they can send them a replacement, at this time job complete no parts installed"

"WTW5010LW0 Arrived on site for unit not draining. Upon arrival, proceeded to prompt unit to drain and unit will not drain. Tub full of water. Continued to check harness to drain pump and found wire severed. Proceeded to replace W11643701 lower harness. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

"WMMS3330RZ00 Arrived on site for exhaust fan not working. Upon arrival, proceeded to expose exhaust fan motor connector and found separated wire from the connector (picture attached) Resecured wire and fastened. Re tested and now unit is functioning as designed. No parts needed"

"Arrived on site for a dryer that will not start a cycle. Inspected unit and work area. The customer advised that the unit was working fine and then just completely stopped running. I tested the unit and confirmed the customers complaint. I checked voltage and found proper voltage and polarity. I tested the components off the back and found the thermal fuse open. I checked across the heater and did not find any grounding, but saw what appeared to be the theater sagging in one area, potentially causing the failure. I went ahead and replaced both parts and tested the unit. The unit began to work and operate as designed. Call complete. WP3392519 and 279838."

"Arrived on site for customer complaint of lights blinking and console not responding. I found failed console, I replaced console and ran diagnostic test cycle, found failed heating element. Ordering element. Parts used wpw10459139; ordrng 1 W10518394 (Element)"

Arrived onsite for unit running excessively long due to control sequencing failure. Replaced the control. U it is now set up to be operating as designed. All checks good. W11120155

"On arrival Verified complaint from previous diagnosis of unit. not washing correctly or draining. Replace water inlet assembly and sump assembly unit. Now washes and drains correctly, but diverter motor is not activating correctly check blue to blue at diverter motor and is getting 121 V AC. But diverter motor just homes unit, will need new sump. Assembly. Reordering sump assembly w11416362, installed w11535094 reschedule for 3/3; schdld next appmnt for 3/3 MON !"

Arrived on site to test unit for unit not starting. Test unit and found overlay on console coming off and shorted UI. Tried to reset the unit but UI not responding. Will order new console and UI rescheduled for Monday. ; ordrng 1 W11460908 (Console) and 1 W11632709 (UI)

WRX735SDHZ07 Arrived on site form pervious tech to install parts. On arrival I installed water housing only and asked the client if she had. a new water filter she did. I to replace water filter. Tested product now its working as its designed no water leaks visible from main water supply .

"Arrived on site formgriddle not heating . Found griddle thremosat homing out of range . Also found switch maybe failing , found black marks on housing . Replaced griddle and switch W11318834, W11602621. Griddle is heating up. Burner tops and ovens are performing normally. No gas leaks detected at time of service . Job complete"

"Arrived on site for customer complaint of unit not completing cycles, found basket is wobbling with no clothes and washplate making noise. Ordering gearcase and washplate. ; ordrng 1 W10752283 (Washplate)"

"Arrived on site to inspect range gas odors. Upon further inspection, the customer advised that when they're using the cooktop burners, they smell gas. I advised that when the unit is in use, they will smell gas odors that are being burner off. Using my gas sniffer, I checked all gas connections and burners and found no gas leaks. Once I turned the burners on, my sniffer detected the gas release, and after approximately 5 seconds of the burners being turned off, my detector did not find any further gas detections. I advised the customer of my findings and demonstrated how the gas sniffer operates. Unit is operating as designed. No gas leaks detected during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. I installed the top and lowerrack and the detergent dispenser. The unit it is now operating as designed, no water leaks observed during service. W11705151 W11752368"

"Arrived on site to inspect oven displaying error code F9E1 (misswire) and F1E1 (relay board). Upon further inspection, the customer informed me that they experienced a power outage, and immediately after, they started experiencing a problem with the oven. Based on the error code and technical manual, I power cycled the unit and cleared the codes. However, the codes returned immediately. I then replaced the control per technical manual instructions. I retested the oven, and the oven is now operating as designed. W11448962"

Arrived onsite for dishwasher not washing or completing cycles. I found a F4E4 wash motor failure present. I replaced the pump and motor and tested the unit while observing for leaks. No leaks are present and unit is now washing as designed. Call complete. Installed W10902372 PUMP&MOTOR.

"Arrived on site. Found frozen line due to air seeping from icemaker housing, added sealer defrosted lines tested water dispenser passed,no errors on icemaker,ran harvest passed ran fill passed."

"Arrived on site for customer complaint of unit not cooking evenly. Found customers were using rapid preheat and the oven preheated to 350 degrees in about 8 minutes. While customers were cooking cookies, cakes, and pastries, things were not cooking evenly. I put oven thermometer in oven at and degrees for 30 minutes, I calibrated oven down as the temperature was high. I showed customer how to calibrate oven."

"Arrived on site to inpsect vent hood cover not staying in place. Upon further inspection, I found that one of the clips had failed. I replaced the clip, and now the vent filter cover is now staying in place. W10854245.Vacant unit, no one on site to sign"

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit controls not regulating temps properly and the right RC door gasket being torn and techiine recommendations, I removed and replaced the HV control, dispenser UI, and right RC door gasket. Using my heat gun, I heated the door gasket and shaped it before installing. I f9und the new gasket is sealing properly. I leveled the unit and tested operstions and unit is operating as designed. No water leaks observed during service, job completed. W11574766, W11664342, W10917313"

"Arrived on site for noise complaint. Customer played recording noise appears to be a vibration issue,removed compressor cover adjusted all tubing away from cover,raised front of unit. Ran evaporator fan test passed no odd noise ran compressor test no odd noise noise not present during diagnostic test after adjustments."

Arrived on site for a washing a chain that is making abnormal sounds during operation. Inspected unit and work area. The customer showed me a video of the sound and it sounded like dry bearings. I ran the unit through manual testing and confirmed what sounded like the gear case having dry bearings. I checked underneath the unit and found the slider also worn and had slightly grinder against the clutch. I replaced both parts and tested the unit. I found the unit working and operating as designed. Call complete. W11449841 and W10734521.

Arrived on site for gas cook top flames aren't normal. Upon arrival customer did inform me they are running 2 humidifier inside house. Humidifier have not run since last night tested unit all burners are burning properly. Informed customer that using humidifier in house will cause flame disruption. Customer understands no parts used job completed

"Arrived on site to inpsect washer tripping breaker every time the customer ran the washer . Upon further inpsection, I placed the unit into diagnostic ams observed no error codes. I ran component activation activation. No individual compomet. I ran a spin cycle, and the unit would trip during high spin. I was able to replicate it consistently. I disassembled the machine and examined all the wiring. I did not find any issues with any of the wiring or connections, and all components tested fine. I plugged the unit into another outlet to rule out the outlet being the issue. I found the washer was not tripping in high spin while using another outlet. At this point, it appears that the problem is with the breaker. I called saftey to document my findings 7740994683. No water leaks observed during service"

"On arrival, verify complaint of tapping noise during cycle visual inspection of the unit found that the belt is broken in places, causing the belt to slap against the drum while rotating, replace the repair kit. And ran cycle again unit is no longer making the tapping sound. Job complete installed 4392065"

Arrived on site for unit not drying. Ran diagnostics found error code f7 e1 no heat. Cleared error code and ran test cycle. Checked heating element at the end of test cycle heat element is working. Customer stated unit just started doing this. With freezing temperature and very cold water heater did not energize and went into fault mode. Ran one more test cycle to be sure but indeed heating element is working. Customer will monitor

"Arrived on site to test unit for loud noises and vibrations. Found unit working as designed, suspension is good. No excessive play in wash basket. Found water line and drain hose tapping and vibrating against rear of cabinet. No parts replaced at this time. Job complete."

Arrived onsite to replace pre diagnosed parts. Replaced suspension and tub ring. Tested and unit is now functioning properly. Job complete

Arrived on site to test unit for strange smells when using oven. Found burn off was not done. Advised customer to run oven at 450for 2hrs. Unit is working as designed. No parts replaced at this time. Job complete.

Arrived on site for unit making noises and leaking water. Upon inspection noticed a large amount of gearcase oil all over customer floor took pictures. Inspected underneath gearcase oil has completely spread all over every component underneath. Unit will need some other parts to make proper repair. Ordering parts office to reschedule. Informed customer not to use unit due to water leak; ordrng 1 W11239857 (Belt) and 1 W11026785 (Motor) and 1 W11395618 (Capacitor) and 1 WPW10427633 (Pully cover)

Arrived on site to diagnose range with issues with center burner lighting. Tested unit and found spark is arcing to the middle of the assembly and not near the cap. I disassembled the cooktop and adjusted the angle of the orifice holder to push the igniter up into proper position. Tested the unit again and verified proper operation. No parts needed. Call completed.

"Arrived on site for unit not powering on. Upon arrival, inspected unit and display is dark. Test cooktop and burner not energizing. Breaker was on tripped position. Restored power and get 124 v from both L1 and L2 to neutral. And get 249v from L1-L2. Test oven by preheating to 350. . Unit preheated correctly. Test all cooktop burners. RF and RR operate correctly. FL element operates correctly but get cracking/ arcing sound from switch. Also found LR element does not energize. Found KR element coil is fractured. Need to replace LR element and LF infinity switch. Ordering LF infinity switch and LR element. Office to reschedule. ; ordrng 1 W11171119 (LR element) and 1 W10857622 (LF infinity switch)"

"WRF535SWHZ12 Arrived on site for ice maker over producing. Upon arrival, customer stated ice over flowed and turned ice maker off. Proceeded to replace W11692144 ice maker and ran harvest test. Test passed with no issues. Water flow and pressure to the ice maker is also good. Unit is functioning as designed. No water leaks present at this time"

"Arrived on site to replace previously diagnosed compressor, replaced compressor, installed dye drier and access value, vacuumed system down for 30 minutes, vacuum held good, charged system with 5.3oz R143a , unit is now running as designed no leaks detected job complete installed WPW10143759, W11506635W10233960"

"Arrived on site to test the oven that was not reaching the set temperature or tripping the breaker. Tested the unit by heating it to 550?F, and it preheated correctly without tripping the breaker. Advised the customer to leave the unit on for an hour to an hour and a half. Job complete with no parts used."

Arrived on site to test unit for not starting wash cycle. Found console not responding. Unit will 'wake up' from standby mode but when holding start unit will not respond on all cycles. Replaced control(W11626074) and unit completed diagnostics with no issues. Loaded unit and verified unit now starting. Allowed unit to advance from sensing. No leaks detected. Job complete.

"Arrived on site for refrigerator making a noise. Customer says it lasts for about 2 seconds and happens randomly. Ran test on all components. Test 3 proves evaporator motor and diffuser are not making noise, test 4 proves compressor and condenser fan are good. Cycled icemaker and it sounds normal. No signs of forst or ice. Unable to duplicate. Working as normal. Call complete."

"WFES3530RS0 Arrived on site for a range tripping breaker. I replaced control board, bake and broil element. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend client to contact home builder if it happens again. Calling whirlpool safety SR #"

"On arrival verified complaint of leaking water valve per previous diagnosis. Replace the water valve and confirmed function, and it does not leak at this time job complete installed w11165546"

Arrived onsite for unit leaking. Found fill tube rubber busted on top of fridge. Replaced fill tube assembly. Unit is functioning properly. Job complete

"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=38 degrees and RC=45 degrees on the coldest setting. I pulled the unit out and checked the harness and tested the amp draw at the compressor. I found .4amps at the compressor and the harness had no breaks in the wires. I gained access to the evaporator and f9und no frost pattern. I evacuated the system and cleared it with nitrogen. I removed and replaced the compressor, access valve and UV drier and tested the system with nitrogen and found no leaks in the system. Installed 68g of R600 refrigerant and allowed it to equalize. Tested the unit and found a good frost pattern and the unit is beginning to cool. I recommended the customer allow the unit to cool for at least 24 hours before placing items back inside. No water leaks observed during service, job completed. W11506635, WPW10143759, W11580057"

Arrived on site to test unit for no water. Found cold valve was not clogged but not opening. Replaced valve assembly(W11210463) and unit now working as designed. No leaks detected. Job complete.

"On arrival verified complaint of unit, not completing cycle on inspection of the unit and surrounding areas found that the floor is soft and by slight, a shifting of my weight can cause vibrations in both the washer and the dryer without touching them as well as the floor of the room is Tilted, causing the washer to stay permanently unlevel. Is unable to adjust leveling legs far enough to accommodate For proper leveling advise customer of installation issues due to flooring and leveling customer side installation waiver, ran diag and found no signs of failures. Start a normal cycle and confirm cycle.Does start correctly advice customer of the need for proper support of the unit. Job complete no parts installed"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the inner drain hose and tested the unit. I still found water leaking from the inner drain hose area. I found part of the outer tub broken due to some sort of impact near the pressure dome. Ordering the tub and the office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W10371566 (Tub)

Arrived on site for microwave sparking as it heats. Found bottom wave guide cover was burn. Removed and inspected with mirror. replaced cover and verified operation. Call complete. Unit is no longer sparking and heating properly.

Arrived on site to replace previously diagnosed parts. Found wrong part was ordered. Ordering parts and office to reschedule.; ordrng 1 WPW10733627 (Console) and 1 W10906426 (Control) and 1 W11025157 (Sump assembly) and 1 W10839423 (Light pipe) and 1 W10849355 (Button tree) and 1 WPW10653840 (Latch)

"Arrived on site to test unit for bellow issues. Upon arrival customer presented issue, clamp is no longer attached causing the door to not close and a leak. Also found bellow is torn which may cause a potential leak in the future. Proceeded to replace bellow (W11314648) and secured with both clamps. Entered diagnostics and started cycle, all components are properly engaging. Started a clean washer cycle to fill with enough water to cover the bellow and checked for leaks, no leaks detected. Unit is now functioning and running as designed, job complete."

"Arrived onsitw for panel unresponsive and gained access to the molex connector and found it insufficiently connected which had over time allowed it to interrupt normal operating. Reconnected the molex and power cycled. Reassembled parts and panels and tested, unit interface is now powering up and is now operating as designed. Determined unit is also experiencing some tripping due to afci smart breaker out of range and tripping randomly. Advised customer on known incompatibility and various options to eliminate possibility of nuissance tripping. No parts."

"Arrived on site for dishwasher not heating and not draining. Upon further inpsection. I attempted to drain the dishwasher by running the drain pump. The drain pump was operating. However, no water could be evacuated. I drained the water with a shop vac and gained access to the drain pump, and found a small piece of glass lodged in the impeller. The glass had not caused any damage. I also found that the heating element was measuring open. I replaced the heating element and ran a service test mode on the dishwasher. The dishwasher is now operating as designed. No water leaks were observed during service. W10518394"

Arrived on site to test dryer for loud noise. Found front motor bearing was damaged. Replaced motor assembly(279827). Unit now working as designed. Job complete.

"Arrived on site for no ice. Ran reset on icemaker failed icemaker ot running through a cycle,replaced icemaker ran harvest test passed icemaker filled with water. W11700250"

Arrived on site to test unit. Unit is currently working as designed. Job complete.

"Arrived on site to test unit for not heating. Upon arrival customer stated everything on the unit works but will not ignite and will not heat the oven. Tested unit, igniter does not start to glow. Igniter is receiving voltage indicating a failed igniter. Replaced igniter (W11590294) and tested unit, oven now ignites properly and is running as designed, no gas leak detected, job complete."

"Arrived on site to replace previously diagnosed parts, inreplaced console, unit tested good. Part used w11133029"

"Arrived onsite for unit still freezing vegetables in crisper drawer. Inspected and called techline for repeat issue. Spoke to Daniel SR#7741029998. Ran checks and found drawer temperature to be in range at the moment at 40 degrees. Tech recommended settings at produce and to increase the cabinet temperatures to 2/39 degrees. Tech recommended if adjustments are made and issue continues, replace the drawer assembly. Customer will monitor and notify us if temperature improves. No signature as no parts were installed on this visit. ; ordrng 1 W11623363 (Crisper pan drawer)"

Arrived on site for Fa E4 error code diverter cannot find position. Upon inspection found error code stored cleared error code ran test cycle. Unit would not regenerate error ran test cycle twice and normal cycle Checked disc diverter plate found plate not seated properly made adjustments. Unit still will not regenerate error code. Customer will monitor unit is functioning properly and as designed to. No parts used job completed. No leaks present at this time.

Arrived on site for a refrigerator that is leaking at the bottom of the refrigerator again. Inspected unit and work area. The customer advised that the same thing is happening as before.Where water is leaking from the freezer section onto the floor. I did confirm the customers complaint and found ice build up underneath the drawers in the freezer. I checked the back and found the clog was not from the train tube in the back. I gained access to the evaporator and found ice buildup inside of the drip pan and drain hole under the evaporator. I went ahead and called Whirlpool Techline and spoke to Steve SR# 7741025503. He advised to clear out all ice and debris and to dry up as much moisture off the drip pan as possible. I steamed out all the ice and was able to clear the clog. I tested it by pouring some hot water into the drip pan and found water flowing to the drip tray under the machine. I reassembled the unit and the unit is now working and operating as designed. Call complete. No parts were installed.

Arrived on site for unit shacking very roughly.Ran quick wash found unit does move and shake in place. Removed back panel and found back right shock was not snapped in place. Replaced shock and made sure secured properly. No leaks present at the time job completed

Arrived on site for poor washing . Ran diagnostics got 4-3 error code . Washer motor not coming on during test . Replaced sumpmand motor W11613479. Ran dianostics all checked normal. Nomwater leaks detected at time of service . Job complete

"Arrived on site to install previously diagnosed parts. I replaced the turntable motor, turn ring, and glass turntable support and tested the unit. The unit is working and operating as designed. Call complete."

Arrived on site for warped door. Replaced door panel. Floor was still not leveled. Customer provided shims that we placed jn front to help level. Call complete.

"Arrived on site to inspect venthood fan not working. Upon further inspection, I tested the light and blower and found the blower does not turn on. I gained access to the switch and harness and when moving the harness, I found the blower will turn on. I inspected the harness further and found the black wire from the switch to the multiconnector was not fully inserted to the connector. Once I adjusted the harness and connector, i retested and the unit is operating as designed. Job completed. No parts installed."

"Arrived on site to test the oven for ignition issues. Turned the oven on to 350?F and heard the igniter attempting to ignite, but the oven did not light. Removed the bake burner cover to access the igniter and found that the bake igniter was not screwed in all the way, causing it to be too far from the bake burner to ignite properly. Tightened the igniter screws to secure it closer to the bake burner, tested the unit, and it ignited immediately. Job complete. No gas leaks detected, and no parts were used."

"Arrived on site to test unit for grinding noise. Upon arrival customer stated she ran 2 cycles and on the 3rd one, when the cycle was completed, there was a loud grumbling noise that did not go away unless unit was unplugged. Applied power to the unit, drain pump immediately engaged and customer confirmed that is the grumbling noise she heard. Unit has a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Pressure switch on the control is faulty and will need to be replaced. Ordering control, no parts installed. Customer requested appointment on 03/03 8-11 AM only. ; ordrng 1 W11603810 (Control)"

"WVW57UC6FS3 Arrived on site to replace correct part. Upon arrival, proceeded to replace WPW10291577 blower. Tested unit and now unit is functioning as designed. No one available to sign"

Arrived on site construction where testing and we couldnt use stairs or elevator. Rescheduled for Monday ; schdld next appmnt for 3/3 MON !

"WFW560CHW4 Arrived on site for unit not starting. Upon arrival, unit is flashing F3E1 water level sensor fault. Proceeded to expose control board and found disconnected connection to the pressure sensor (picture attached). Reconnected and resecured connections and connection cover. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. No parts needed. No one available to sign"

Arrived onsite for customer getting no water notifications during cycle. Ran diagnostics and found stored error code F8/e1 long fill. Ran individual test on all valves and found slow flow. Customer stated recently water was shut off to install a pressure regulator due to high pressure. Unit is installed on a pedestal shelf and will need two men to maneuver. Took pic. Will need to remove supply lines to check pressure and if pressure is good the valves will need to be replaced. Office to reschedule for two men. ; O-emld tckt

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit will trip breaker during the preheat cycle. Tested and verified issue, breaker trips after 2-3 minutes of the preheat running. Inspected terminal block, bonding strap between N and G have been removed. No broken or pinched wires, no evidence of any shorts. Unit is receiving proper voltage and correct polarity. Followed instructions on TSP (W11490386). Replaced control (W11696067), broil element (W10856603) and bake element (W11182108). Removed ground strap from terminal block and began a 500? bake cycle. Allowed unit to cycle for 35 minutes to condition relays on the new control, condition breaker and perform burn-off for new elements. After time expired, removed power from unit and reapplied the ground strap to the terminal block. During that time left the door open to let hot air escape. Started another bake cycle at 500?, starting temp was at 175?. Monitored unit for the next 20 minutes, breaker no longer trips and unit is now running as designed. Advised manager to let the units run an additional 90 minutes to ensure a proper burn off. If breaker begins to trip again, replace the breaker. If breaker is still tripping, contact WPL for next steps. Contacted SAFETY to document SR#7740984430. Job complete."

"Arrived on site for leaking washer . Ran diagnostics, no error codes . During fill water was coming spilling out from front of lid . Found hard water build up on valve nozzles. Replaced valveW11513255 and advise customer on keeping clean . No other leaks detected. Job complete"

"Arrived on site for making too much ice then loud noise. Ran diagnostic defective bin thermistor,weak water flow with filter installed with filter removed good flow pump shutting off water early. Replaced defective bin thermistor and recirculating pump ran diagnostic all test passed. W11542967,wpw10511923; used 1 Wpw10511923 (Thermistor) from stock"

Arrived on site with parts ordered. Found evaporator frozen on top. Drawers already removed by customer. Replaced evaporator cover and control kit. Went into test 126 and set 8 hour defrost. Verified operarion. Call complete. W11533213

Arrived on site for no power to unit. New unit new house found breaker tripped turned breaker back on. Allowed bake element to reach 400 degrees then allowed broil element to reach 400. Both broil and bake reached temperature without tripping breaker. Let unit 500 degrees unit successfully reached 500 degrees. Allowing unit to do a 1hr burn off. Customer will monitor and turn unit off after successful 1hr burn off. No parts used job job completed.

"Arrived on site to test unit for not starting. Upon arrival customer stated at the end of her cycle, unit made a grinding noise constantly and had to remove power to make it stop. Now cycles wont start. Applied power to unit, found drain pump immediately engage and customer confirmed that is the noise. Inspected pressure hose, found no kinks, punctures or restrictions. Control has a faulty pressure switch. Proceeded to replace control (W11607637) and applied power to unit, drain pump no longer engages immediately. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for customer complaint of inner door being melted. I found failed inner door, I replaced door. Unit tested good. Part used w11684570"

Arrived on site for poor washing . Ran diagnostics got 4-3 error code . Washer motor not coming on during test . Replaced sumpmand motor W11025157. Ran dianostics all checked normal. Nomwater leaks detected at time of service . Job complete customer busy to sign ticket

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I was to replace the main harness. Before replacing any parts, I tested the oven on Bake at 350 degrees and using my multimeter, I placed my thermal coupler in the middle of the center rack. My preheat temp was 386 degrees. My next five readings were 392, 297, 407, 309, 381 for an average of 357.2 degrees. I advised the tenant of my findings and that the unit is operating as designed. Also advised the tenat that I was not replacing the main harness as there is no reason to do so due to the average temp being well within the manufacturer approved temperature range. Unit is operating as designed, job completed. No parts installed."