Arrived on site for oven throwing cooling fan error . Ran diagnostics got 8-0. 8-1. Ordering fan and control. Call to set return ; ordrng 1 W11448962 (Control) and 1 W11598119 (Blower) and 1 W11598120 (Probe)

"On arrival replaced the inner basket, gearcase, cam, belt, actuator. Ran calibration and then test cycle. Operational test good. No leaks detected during service. Job complete."

"JGS1450FS0 arrived on site to inspect a range with a F2E1 error code, heat coming from the right side, long cook times and a drawer off the railing. Upon arrival I found the right side drawer railing was not mounted to the chassis. Remounted the rail and now the drawer is seated properly. Inspected the door and found it slightly tilted out on the right side. Removed the door and inspected thoroughly but I was unable to find and bends or warping in the door or the cabinet. Checked for error codes and found the F2E1 code. Cleared the code for testing. I leveled the unit and turned on the oven to test the temp and felt the heat escaping from the right side of the door. Ordering the door liner to fix misaligned door. Tested the temperature of the oven and found it averaging well above 350. Checked the offset and found a 15 degree offset. Removed the offset and informed the customer of my findings. No gas leaks detected during service.; ordrng 1 W10902192 (Door liner)"

Arrived on site for unit. Left rear burner not igniting. Upon arrival inspected unit. Found ignition to be intermittent. Replaced holder assembly and tested. Unit is now functioning properly. Job complete.

"Arrived onsite for a washer that sometimes will just beep and flash when selecting a cycle and other times it will work but when start is selected it will not do anything unless I push on the front of the lid then it works. I found the encoder on the UI not responding correctly but everything else on the UI was working. I found the door switch in the latch failing. I replaced the console and the latch. I tested the washer and found it hammering when agitating to the left. I inspected the lower unit and found oil all over the chassis and rotor. The gearcase, rotor, and slider will also need to be replaced and possibly the washplate if it wont come off. Ordering W11393685 gearcase, W10734521 slider, W11260238 rotor, & W11550891 agitator. RS for Thu 11/16.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11550891 (Agitator)"

"Arrived on site to replace previously diagnosed orfice and rear center burner head, replaced burner head and orfice and tested unit is now running has designed job complete"

On arrival verified complaint of PF. Replaced the Ui and reset date and time. Ran operational test and unit is working. Spoke with customer about need for WiFi again and if any troubles setting it up to reach out to whirlpools connectivity team. Job complete.

Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the freezer door assembly and tested the unit. The unit is now working and operating as designed. Call complete.

Arrived onsite for a built in oven that seems to be too cold. Upon arrival I performed and temp test and found the the unit is 15* off and adjusted the unit accordingly and tested again and found the unit is now closer to the set temps

Arrived onsite for a built in MW that keep showing open and close door message on display when you try to use the unit. Upon arrival I found this to be true. Upon further inspection I discovered that this was happening because the unit is missing its lower/bottom supports causing the door to twist and not contact the interlocks properly. I am also ordering the door trim as it is missing office to reschedule.; ordrng 2 8205707 (Support)s and 1 W11334716 (TRIM-DOOR)

On arrival verified complaint of unit not moving past wash light during cycle. Checked motor at 6.5 ohms drain pump is 20 ohms door latch is good at101 ohms. Shifter was OL at main and at shifter. Replaced and rechecked found still OL at main indicating bad harness. Ordering and rescheduling for 11/17; ordrng 1 W11450611 (Lower harness)

Arrived onsite for dishwasher with no water. On inspection I found the water turn off for the dishwasher. Turn the water back on and ran the unit in diagnostics mode. It completed the diagnostics cycle with no issues. Found that they turn the wrong knob off due to a leak in the faucet. No leaks detected during service.

"Arrived on site to inspect dishwasher with burning odors. Upon further inspection, the customer advised that they used the unit and at the end they could smell something burning. I inspected the heating element and found some debris on the element on the left side which appeared to be melted plastic. I placed the unit in diagnostics showing no error codes and tested. When the element came on, I tested amp draw and to 7-9 amps during wash and drying cycles. I wetted a cloth and attempted to remove the debris, but it would not come off. I removed and replaced the heating element and retested and unit is operating as designed. I contacted Whirlpool Safety Dept and spoke to Ken and advised of my findings and repairs. Ken documented my findings on SR#7737680958. No water leaks observed during service, job completed"

"Arrived on site to diagnose ice machine producing no ice. Examined unit and found it recirculating water and pumping/draining. Compressor is running, along with condenser motor, but not creating anything more than a low level of cold on the plate. Found what appears to be rust flakes on floor of the basin as well. This is indicating a failure in the sealed system, likely leaking evap. Ordering sealed system parts to resolve. Office to schedule SS repair. ; ordrng 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 W11506635 (Access Valve) and 1 W10843121 (Non UV Dryer) and 1 Nitrogen (Nitrogen)"

"Arrived on site for a washing machine that is going off balance and is not completing cycles. Inspected unit and work area. Found the washer leaning towards the front with the tub leaning up against the front panel. Adjust the feet on the washer to level out the unit. The customer advised that the unit fixed itself and has been working for the past several washes. She advised that when she initially called in, she was washing a quilt that was consistently not finishing out the cycle. Ran the unit through diagnostics and found an F0 E9 (off-balance pause) error code. I ran the unit through an auto test in the unit ran and operated as designed. I tested the suspension and found the suspension was good. I did advise the customer of the most likely issue with her load was the fact that heavy duty items such as quilts, rugs, and other bulky items like that can cause off-balance issues from time to time. Did advise the customer that the unit is working as designed. Call complete."

Arrived onsite for a dryer that runs but doesnt heat. I found 2VAC between L1 & L2 at the outlet. I showed this to the customer. The breaker is a standard breaker and didnt appear to be tripped. I flipped it off and back on and had 241VAC to the dryer. I tested the dryer and found it working as designed. I explained to the customer that if the breaker continues to trip during use then the breaker probably needs to be changed. The panel is on the southwest corner of the house and gets a lot of sun. Call complete.

"Arrived on site for washer not spinning correctly. Upon arrival found f05, f5e1, f7e6. Found hub drive broken from gearcase and and free spinning when unit was activated. Found gearcase rusted and leaking oil. Unit will need cam, belt, gearcase, and hub drive. Will need to return with parts sent to finish repairs. Ordering W10528947 hub. Rescheduled customer for 11/15/23; ordrng 1 W10528947 (Hub)"

"Arrived on site to test unit for humidity sensor error, tested unit found control acting erratic, replaced control and tested, unit is now running as designed, customer cooked popcorn in sensor mode with no issues, job complete"

"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit on air dry only and using my vent test kit, I tested the airflow to the unit. 1st and 2nd vent tests failed (photo). I removed the vent tube at the back of the unit, which was not properly installed, and retested. 3rd vent test without vent tube passed (photo). I tested the components at the back of the unit and found the fuse, cutoffs and thermostat good. I inspected the element and found the middle plate warped and blackened. I removed and replaced the element and adjusted the vent tube and retested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to inspect diffuser for being to loud. Upon closer inspection found diffuser was louder then designed. Replaced bad diffuser , tested unit, unit is running as intended. Job complete."

Arrived on site to test unit for cooking light staying on. Test unit and found customer using an LED light bulb. Control board can not turn LED bulbs off. Advised customer to not use LED. Tried regular light bulb and board not turning it on. Control board shorted out. Replaced board test unit and unit test good job complete.

Arrived on site to inspect dishwasher leak. I found the vent bezel missing causing water to leak from the vent. I am ordering the vent bezel to resolve. Office to order parts and schedule service. ; ordrng 1 WPW10334900 (Bezel) and 1 WPW10428217 (Dispenser)

Arrived onsite to replace the ui. Upon arrival I installed the new ui and tested the unit with the customer and found that the ui is not more responsive and the unit is operating as designed

Arrived onsite and completed repair of dishwasher and tested. Unit is now operating as designed. Advised customer on repair. All checks good. Unit is now operating as designed.

"Arrived on site to diagnose range that customer was concerned about an odor coming from. Customer says when it lights she smells something that smells like a mild electric smell. I tested the unit and found no irregular smells, just normal gas byproduct and heat smells. I checked the control and all wiring and found no damage, burns, or failures in any of the unit electrical. Unit working as designed with no verifiable failure. Called findings into safety. Call completed."

"Arrived on site. Removed defective deli door,new door came with deli control,installed deli control to new door installed new door tested deli ui working as designed."

"Arrived on site for unit operating loudly. Upon arrival inspected unit. Found the frame secured to tightly to the cabinet. When using, the unit would vibrate. Adjusted anchor screw and noise went away. Job complete"

WRS325SDHZ08 arrived on site to inspect dented refrigerator doors. Inspected the unit and found damage to the RC door. Replaced the RC door and placed the new nameplate on the unit. The door is sealing properly. No water leaks observed during service.

"Arrived on site for washer making noise and not finishing cycle . Found slider color not positioned properly . Replaced stator , slider and clutch . Ran diagnostics,all checked normal. No water leaks detected at this time. Job complete"

"Arrived on site to test unit for multiple errors and not starting, tested unit found basket engagement failure, inspected under unit and found rotor extremely loose, removed rotor and found slider split replaced clutch, slider and rotor and tested, unit is now running as designed, no leaks detected job complete"

On arrival verified complaint of broken panel. Panel damage is functional not cosmetic as it is blocking the door from closing properly. Replaced right side panel that covers the main board. Job complete operational test is good.

Arrived on site for dryer stopping mid cycle then turning itself back on. Upon arrival confirmed issue. Found motor widnings over heating and opening during cycle. Replaced motor and found dryer working as designed. Call complete

"Arrived on site. At time of visit unit working,ran diagnostics no power to valve during fill,drained water passed,replaced defective pump that includes water sensor,ran diagnostics multiple times no issues unit work as designed. ; used 1 W11542867 (Pump) from stock"

Arrived on site for microwave not turning on. Upon arrival found no power at outlet. Found breaker in garage tripped. After restoring power I tested microwave and found it working as designed. I then disassembled unit and tested interlock assembly. Found lower interlock Intermittently. Replaced both interlocks and retested unit. Couldnt replicate trip failure and found microwave working as designed. Call complete

"I have done site for a dryer that is making a knocking sound during operation. Inspected unit and work area. The customer advised the unit has been making this knocking or something sound for a while and that they have had three other companies come out to try to service this. They advise that the previous companies have replaced the rollers, the blower wheel, and the basket. Did confirm the customers complaint during operation and removed the basket and front panel. Found all rollers, belt, and motor all working and operating as designed. Did not find any abnormality around the drum or the bulkheads. Cant access to the back and check the blower wheel. Found the blower wheel was situated properly, and I could not replicate the sound by spending the basket by hand. Checked the basket for any abnormality, and could not find any issues with the basket. I called Whirlpool Techline and spoke to Kurt SR# 7737729352. He had me run through a couple of checks and hat may send him a video. revise that he could not hear the knocking sound that was heard on the video. I was advised him that the sound is very faint. He advised that because we were unable to find any abnormalities or problems with any of the moving parts on this unit that there was no parts he could recommend to replace that would fix this issue. He advised to make no repairs at this time and advise the customer to continue using this product and that the unit was working and operating as designed. Call complete."

Arrived on site to diagnose range that was throwing an error and sometimes starting elements. Tested unit and found an F2E1 error for stuck key. Found service pointer W11636633 which says to replace control. Replaced control and tested unit. Verified all working as designed. Repair completed.

Arrived on site to replace harness and bake element. Relaxed both parts test unit and unit test good job complete.

WCG55US0HS05 arrived on site to inspect a range not lighting. Customer stated that the rear two burners would light but the front two would not. Inspected and found that the burner caps were not properly seated. Adjusted and tested and the unit fired up as designed. Informed the customer of my findings. No gas leaks detected during service.

UXT5236BDS0 arrived on site to inspect a vent hood light not working. Removed the light and found that one of the connectors on the harness side became disconnected from the molex. I reseated the connector and verified operation on the light. Reassembled the unit and tested the light several more times to verify that it is working.

"Arrived onsite for a washer that will not agitation, upon arrival I ran the unit in diag mode and found this to be true. Upon further inspection I found that the belt was loose and the cam was damaged I replaced both and tested the unit and found unit operating as designed."

Arrived onsite for a wall oven to replace the previous diagnosed parts. I replaced the door hinges and the door is working as designed. Call complete.

"Arrived on site to follow up on microwave that was not heating. Replaced cap mag and diode to resolve dead HV system per previous diagnosis. I retested and found unit is still not powering the mag. Tested the thermostats and found them working properly. Found a couple of the connectors on the interlocks were not making a solid tight connection. I adjusted the connectors and replaced the interlocks. Retested and found no improvement. Found transformer is getting 120v from the control relay, but not powering the mag. Ordering a new transformer to resolve. Return visit set for 11/14, or sooner service. ; ordrng 1 W11545871 (Transformer) and 1 WPW10574736 (Capacitor)"

"Arrived onsite and found unit operating with leaking from incorrect soap being used, customer using standard dish soap which was causing sudsing leaking. Advised customer on use and care."

Arrived on site to diagnose microwave not starting / heating. On arrival customer showed me that the element in the microwave had actually dropped due to a broken support. I replaced the support and we verified unit is properly working. Repair completed.

Arrived onsite for temp concerns and found unit operating properly within specifications. Advised customer on findings. All checks good.

"Arrived on site for refrigerator not cooling, sealed system parts sent. Tapped system and recovered refrigerant. Used nitrogen to 100 psi and used soap bubbles to check for leaks. No lose of pressure. No bubbles. Replaced compressor drier and coupler. Vacuumed and recharged. Verified operation. Call complete."

WRT318FZDM09 Arrived to inspect no lights. I found the door switch had failed and will need to be ordered. No leaks observed during service.; ordrng 1 W11123941 (Switch)

"11/6/23 13:59: GP rspndd 11/6 MON, Arrived on site. Customer said washing machine has been operating properly. Job complete"

Arrived onsite for a washer that vibrates and shakes and will not drain at times. I found the washer not level and I found the spanner nut not fully tightened. I leveled the washer and tightened the nut. I found an F0E9 stored error code in the control. The customer stated it is not draining about every third time its used. I found the door switch starting to fail. The door latch will need to be replaced. I ran a quick wash with towels to see if the shaking and moving has stopped. The unit shakes like normal and no longer is walking across the floor. Ordering W11513248 latch. RS for Mon 11/13.; ordrng 1 W11513248 (Latch)

Arrived on site to diagnose ice machine not producing ice. Examined unit and found small cubes being made and melting fairly soon. Examined unit producing a slab and attempt to drop it. Found slab was both forming unevenly and getting stuck on the evap. Examined evap and found the weld seams on the evap were very rigid and needed to be sanded down. Wet sanded seams and verified that water flow was now even and slab should slide easy. Repair completed.

Arrived onsite for a microwave with the hood lamp staying on all the time. The customer stated the bulb burned out and when he replaced the bulb it will not turn off now. The customer ordered OEM bulbs. I found the control bad and it will need to be replaced. I was prescreened with parts for an 06 engineering digit because this is whet the call was dispatched with but this is an 11 engineering digit. Ordering W11545876 control. RS for Mon 11/13.; ordrng 1 W11545876 (Main control)

"Arrived on site for error code present. Upon arrival Ran diagnostics and got error codes F9-E2 draining electrical problem , F8-E4 over fill switch open. Cleared codes. Test drain and operates correctly. Found water in drip pan. Also Found tub is not leveled the right side is higher than the left. Leveled unit correctly. Noticed water marks and drippings on right side of door. Found gasket warped/out of shape at right corner of tub. Replaced tub door gasket. Ran a normal cycle and do not notice any water leaking during operation. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to install previously ordered part. Upon arrival found part is incorrect. Please reschedule asap. ; ordrng 1 WP3398095 (Pts switch)

Arrived on site to install previously ordered parts. Replaced front left and right dual flame burners. Explained to customer that these burners will light after a few clicks compared to the single flame burners on the rear. Unit is operating as designed. Job complete

"Arrived on site for not cooling, upon arrival, inspected unit. Compressor and both condenser and evaporator fan are running. Removed evaporator cover to inspect frost pattern. There is only frost forming at top right corner at capillary tube. Need to have sealed system repair. Ordering compressor, access valve, Uv drier, nitrogen, r600 kit, and 2 hour weigh time. Office to reschedule.; ordrng 1 W11635510 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 2hourweigh (2 hour weigh)"

Arrived on site for dishwasher still not filling with water. Upon arrival found f6e2 in diagnostics. Found cutoff valve u set sink now working but found fill l8ne clogged and unable to remove clog. Instructed customer to replace fill line. Units working as designed call complete

Arrived on site for ice machine not making any ice. adjusted the dispenser tube to allow for even water distribution across the evaporator plate. Verified operation. Call complete

"Arrived on site to diagnose refrigerator that was not cooling in the RC. Examined freezer and found evap was completely frozen over. Examined evap and found heater good. Tested with forced defrost and found heater coming on with forced defrost, but not defrosting on its own. Replaced control and defrost thermistor. Advised customer that they need to defrost the unit now to remove the buildup, and unit should defrost properly. Repair completed."

Arrived on site for vent hood not functioning properly. Found that the screws that were used to install the unit or too long and are interfering with the motor fan turning properly. Took a picture and sent to customer so that he can discuss with the builder. Customer will contact builder to have a unit installed properly. Job complete.

"Arrived on site. Replaced main control,added sealer between fan grill and evaporator cover noise no longer present"

"Arrived on site to inspect top load washer. When the customer starts a cycle the unit will stay on sensing and not go through the cycles. I found good readings from the capacitor, lid lock, actuator and cam. I removed and replaced the control and calibrated the unit. The unit now operates as designed. No leaks observed during service."

"Arrived onsite to replace failed parts. Corrected harness but upon replacing cord, found cord incorrect. Re ordering cord. Spoke to CS. Set to return Wednesday. Not to tech:Must return power cord attached. ; ordrng 1 Pt400 (Range cord)"

Arrived onsite and found unit operating with failed bulb. Replaced the bulb. Unit is now operating as designed.

"Arrived on site to replace previously diagnosed basket,replaced and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for no power. Test unit and found unit not connected correctly at outlet. Secured connection test unit and unit test good job complete.

Arrived on site for unit not functioning properly. Found unit was on the phone. Powered unit and found drain pump immediately turned on. Held cancel button and unit stopped. Ran diagnostics and found no stored error codes. Ran auto test and unit passed successfully. instructed customer on Proper cancellation and detergent use. Job complete

"Arrived on site for range not allowing front right burner to turn on and other burners randomly turning on by themselves. Upon arrival confirmed issue and found front left burner coil broken, also found back right inf switch failing and randomly turning on by itself. Rescheduled customer for 11/13/23 to complete repairs. Ordering W10823696 (burner left front), WP3149404 inf switch; ordrng 1 WP3149404 (Inf switch) and 1 W10823696 (Left front burner)"

Arrived on site to test unit for oven not working but burners do. Test unit and found correct voltage. Replaced control board test unit and unit test good job complete.

Arrived onsite and found unit operating with failed power connection. Corrected power supply at the block. Unit is now operating as designed. All checks good.

"Arrived onsite for burner not functioning. Upon arrival inspected and found both front burners are not functioning properly. Burners do illuminate however, are not regulating. Ordering Front left and front right. Set to return for the 20th. AM preferably. ; ordrng 1 WPW10434452 (Left front)"

Arrived on site to inspect dryer not heating. I verified the issue. I found poor airflow while running. I found the heating element hi limit thermostat open. I removed and replaced the thermostat and tested. The unit now operates as designed. The heating element overheated due to the restricted airflow from the vent. I instructed the customer to get the house vent cleaned before using the unit further.

Arrived on site to inspect top load washer shaking and walking. I tested and found the suspension good. I inspected the basket and found it not within manufacturer specifications. I am ordering the basket to resolve. Office to order parts and schedule service. No leaks observed during service. ; ordrng 1 W11172199 (Basket)

"Arrived on site for a washing machine that is going off balance intermittently. Inspected unit and work area. The customer advised the unit in general has been working fine but that the issue that they have found with the unit is that the unit is unlevel. Advised that on certain loads, the unit will be going up against the side that its leaning on. They advised that when it gets too bad, they will pause the cycle and try to redistribute clothes, but that they were unable to get the unit level themselves. Went to head and leveled out the machine and tested the unit. Found the unit working and operating as designed. Call complete."

"Arrived on site for oven making noise, removed and replaced both fan blades and cover but unit was still making noise. Removed from wall. Replaced motor assembly. Reassembled and verified operation. Call complete."

Arrived onsite for a refrigerator that is making a loud buzzing noise. Upon arrival I hear the buzzing. Upon further inspection I found that the noise was coming form the fc Evap fan motor. I replaced it and found that the noise was gone. No signs of a defrost issue at this time

Arrived onsite and tested unit for temp concerns and found unit is operating as designed and within tolerances. Advised customer on findings and design. All checks good.

Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the right side burner head and made some adjustments to it. The burner lights immediately now when the burner is hot or cold. There were no gas leaks present at the time of service. Call complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the damper failure and the ice bin door gasket failure, I removed and replaced both parts and tested. Unit is operating and sealing as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for unresponsive console, tested unit found unit is powering on and console is working properly, ran vent test and found it completely restricted, moisture not able to vent properly is accumulating inside of u it causing console to not respond, advised customer to hire professional vent cleaners to remove restriction before running unit again, if issue persist call us back, at this time job complete"

Arrived on site for unit. Not producing ice. Upon arrival inspected unit. Found that icemaker motor lost home position and was stuck. Replaced ice maker. Ran harvest cycle and tested. Harvest completed. Unit is functioning properly job complete

Arrived onsite and inspected the refrigerator for loss of ice production. Unit is operating as designed. All checks good.

"Arrived on site to inspect unit for humming during operation and lights blinking on unit. F8e4 error code present when unit was put into diagnostics. Upon closer inspection found a bad float switch, replaced float switch, tested unit unit is running as intended. Job complete."

Arrived on site to inspect vent hood. The LED lights have high frequency flickering in low setting. The high setting does not have the flicker. I called Whirlpool techline and spoke with Andrew 7737727996. I was informed this is normal operation and nothing can be done. The unit is operating as designed at this time.

"Arrived on site to install previously diagnosed and ordered parts. Due to the sealed system leaking refrigerant, I disassembled the unit and removed and replaced the compressor, evaporator, access valve and non-UV drier and vacuumed the system. Pressures held good. I installed 5.75oz of R134a refrigerant and reassembled the unit and tested. Pressures were good at -4/115psi. Tested the unit in a normal cycle and it is operating as designed. No water leaks observed during service, job completed."

"Arrived onsite for a washer that is showing f9e1 upon arrival I found this to be true. I attempted to run the machine and found that it wouldnt, I ran it in diagnostic and found that the code showed for slow drain. I check the drain hose for any clogs and or improper inspection. And found that both where good. I checked the drain pumps itself and found that the harness was broken on the block/wight wire. I replaced it with my wiring kit and tested the unit in quick wash and found that the unit operated as designed the again in drain and spin and found that unit operating as designed no leaks"

Arrived on site for dispenser draw holding water . Replaced dispers assembly again . Ran diagnostics and did find any thing unusual with valves . Ran valve checks and auto test . No build up of water . Advised if issue continues to replace valves . No water leaks detected at time of service . Job complete

Arrived on site to inspect range error code. I found error code F3E0. I found the sensor testing correctly. I removed and replaced the control and temperature sensor and tested. The unit now operates as designed. The customer also informed me the burners are too high on low setting. I adjusted all of the burners properly. No gas leaks detected during service.

"Arrived on site for a washing machine that is going off balance and is now leaning. Inspected unit and work area. The customer advised theyve had numerous issues with off-balance loads since they bought the machine and that it has pop holes in the wall. She also advised that during the last off-balance load, one of the suspension rods went missing, and now the tub is leaning to the back left side. Did confirm the customers complaint and found the tub ring damaged, and the suspension rod had dropped due to the bushing up at the top being broken. Did find that her basket had not had all the holes drilled properly through and checked her washer model through ServiceMatters. Found her unit fell within a service pointer regarding a basket replacement due to off-balance issues. Found that her model and serial numbers both matched the affected units within the service pointer. I am ordering the basket and will return with the tub ring and suspension. The office will need to contact the customer about a return date due to an out of stock and PSP item. ; ordrng 1 W11172199 (Basket)"

Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the cabinet and installed new leveling feet. I reassembled and tested. The unit now operates as designed. No leaks observed during service.

Arrived on site to install previously diagnose to park. Inspected unit and work area. Replace the waterline from the inlet valve to the filter. Head and tested unit. Unit began to work in operate as designed with no leaks present during operation. Call complete.

Arrived onsite for a refrigerator that is freezing items on all the shelves in the RC. I found the RC temp set at 33 degrees and the FC set at 4. I found the temp in the FC at 30 degrees. The thermistors passed testing at the UI but the RC thermistor is out of range. I found the dampener working as designed and not leaking air. Need to install thermistor kits in both sides and possibly the main control again. Ordering 2 thermistor kits and the main control. RS for Mon 11/13.; ordrng 2 W10316760 (Thermistor kit)s and 1 W11670354 (Main control)

"Arrived on site for oven glass loose. Upon arrival, inspected unit and found adhesive has failed. Model and serial number is burned. Cleaned tag as much as possible, but cannot make out serial number. Uploaded picture to SD. Contacted claims department for assistance. 3rd party warranties will be reaching out to customer of how they want to proceed. Job complete"

Arrived on site to inspect wall oven/microwave combo unit tripping the breaker when the broil is being used. I pulled the unit out and placed it in diagnostics showing error code F6E4. I cycled power and removed and replaced the main control and tested. I removed the back panel and tested amp draw to the bake and broil elements and both were within range and well below the amperage of the breaker (40) which is a GFCI breaker. I tested the ohms readings to both element and both were within range and neither were grounded to the chassis. I assisted the customer is setting up the WiFi connection and tested. Unit is operating as designed. Job completed.

Arrived onsite for a DW that is not washing the dishes. Upon arrival I read the the unit diag mode and found the the unit did not run the wash motor. I replaced the sump&motor and tested the unit and found the unit operating as designed no leaks.

"Arrived on site to test unit for not starting, tested unit found water fills and drain and will not advance, inspected under unit and found broken pin inside shift actuator molex connector, will need new lower harness to fix issue, ordering harness rescheduled for 11/13; ordrng 1 W11376227 (Lower harness)"

"Arrived on site for a washing machine that is making a knocking sound during agitation. Inspected unit and work area. The customer advised that the previous repairs seem to work for a couple weeks before it went back out again and started making the sound. I did confirm the customers complaint during manual agitation. I called Whirlpool Techline and spoke to Leon SR# 7737725206. He advised that while they are aware of this complaint, the unit is working as designed and not to replace any parts on the machine. He advised that the customer may contact customer service if they wish to do so. Call complete."

Arrived on site to replace hinges. Relaxed left and right hinges test unit and unit test good job complete.

Arrived on site to replace faulty motor as instructed by Whirlpool tech line. Replaced motor and tested but had no success. Replaced capacitor and control and got intermittent function. Replaced wiring harness and that corrected The rest of the issue. Tested in auto mode and normal load and unit is functioning properly. Job completed

"WRT318FMDB09 Arrived to complete sealed system repair. I evacuated the system, noting a likely full charge and then removed and replaced the compressor, service port and dye drier. I vacuumed and then held for additional time. Seeing no loss of vacuum, I charged with the MFG prescribed refrigerant charge and tested. The unit resumed normal operations. No leaks observed during service."

KRMF706EBS01 Arrived to inspect cooling issue. The issue had cleared up prior to my arrival and I verified the prior repair had held. The issue was due to water flow interruption and I advised the customer. No leaks observed during service. Warranty applied.