Near Georgetown, TX 78628
Jonathan
Job Details: 01/29/2021
WASHER FRIGIDAIRE ATF7000ES0 "Arrived on site for washer door not closing. Inspected unit and work area. Found door strike broken and damaged door lock. Quoted Mr. Youngblood for repair and was approved. Went to repair door bellow spring and found rusted out and caused it to break (see SD-QUICKPIC). Will need to replace door spring with strike and latch. Service and labor $229.99, parts $142.23 plus tax. Spoke with Ms.Youngblood and was approved. Schedule return for Monday the 1st. Paid service fee of $109.99 plus tax on credit card. Remaining complete balance of $282.78; ordrng 1 134527100 (FRONT BELLOW SPRING)"
Near San Marcos, TX 78666
Richard
Job Details: 01/29/2021
WASHER MAYTAG MVWC465HW2 Arrived onsite for the washer making a noise during the spin cycle. Ran diagnostics and found that the gear case is causing the issue. Replaced gear case and calibrated washer and all functions tested good and no leaks detected complete.
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect range control panel damaged. Upon further inspection, I found dents on the top of the control panel on the left and right corners. I removed and replaced the panel and tested the unit. Unit is operating as designed. Job completed."
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to inspect refrigerator ice dispenser not dispensing ice. Upon further inspection, customer advised that the unit dispenses ice fine, but when the ice drops from the tray it stays in one large sheet instead of individual pieces. I tested the ice maker in diagnostics test#120 and it harvested and dropped ice as designed. The ice dropped was one large sheet. I tested the fill tube in test #97 and it filled for 7 seconds as designed. I did find that the fill tube is dripping after filling. I pulled the unit out and checked to see if the inlet valve is dripping when the outgoing tube is removed and it did not. I found that the water hose connection at the wall was not secured tight. I tightened the connection and tested and unit is operating as designed.
Near Austin, TX 78737
Richard
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW4950HW1 Arrived onsite for the washer not spinning clothes dry. Ran diagnostics and found error code for unbalanced load. All functions tested good. Advised customer on the error code. No issues found at this time complete
Near Austin, TX 78737
Richard
Job Details: 01/29/2021
ICE MACHINE GE ZDIS150ZSSE "Arrived onsite for the ice machine not making ice. During installation of parts found that the wrong harness was ordered. Will need to replace the water sensor the wires on the connector are broken. Still need to replace the drain pump, recirculating pump and now the water sensor. Ordering parts and office to schedule ; ordrng 1 WR02X20589 (Water sensor)"
Near Austin, TX 78748
Kevin
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS92EC0AS04 "Arrived on site and replaced thermal fuse diagnosed on previous visit, after replacement oven is heating properly, job complete"
Near Granger, TX 76530
Jimmy J.
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW4850HW1 "Arrived on site for WHEN PLUGGING IN, HEARING CLICKING NOISE. NO LIGHTS ON PANEL. CANT START ANY CYCLES. JUST CLICK. Tested voltage at the wall and getting 120. Tested voltage at the control and got 120. Relay in control is faulty. Ordering control to return and complete the repair. . ; ordrng 1 W11498190 (Control)"
Near Round Rock, TX 78665
Kayman
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite to install previously diagnosed parts. I installed the main control I tested voltage and found I had good voltage at the control but I could not get the fan to turn on in diagnostics. I called techline and we confirmed voltage at the control. Techline had me test the connector at the fan and I found no voltage coming to the fan from the harness. Job complete. Tech lines # SR#7729868544
Near Austin, TX 78727
David
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL MDB4949SHZ Arrived on site to diagnose leaking dishwasher. Customer showed me it was leaking from the right hand side and would run almost to the end of the fridge. Opened and closed door several times and found door hard to close and latch. Found top right corner of the tub was protruding outwards keeping the door from closing. Uninstalled unit and bend corner back and reseated unit and verified door is closing firmly. Tweaked hinge as well so door is closing firmly. All is working as designed. Call complete.
Near Georgetown, TX 78626
Jonathan
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDF330PAHB4 "Arrived on site for dishwasher not dissolving soap. Performed diagnostics mode and found error F4-E3 sump motor error. Monitored test cycle and found no water getting to unit. Found water turned off underneath sink. Turned water on and continued test cycle. Checked for hot temperatures at end of test cycle. Spoke with customer on drying performance and user care guide. All tested good, no water leaks detected."
Near West Lake Hills, TX 78746
Leonardo
Job Details: 01/29/2021
COOKTOP KITCHENAID KSEG950ESS Arrived on site to test unit for broken glass. Found glass broken and replaced cooktop job complete.
Near Austin, TX 78735
Luis
Job Details: 01/29/2021
REFRIGERATOR FRIGIDAIRE LFHB2751TF5 "Arrived on site for no water and cooling complaint. Removed filter,reinstalled filter fully to housing tested water dispenser working,advised customer to replace filter,adjusted thermistor in fresh food section to read temperature correctly in fresh food compartment"
Near Round Rock, TX 78681
Justin
Job Details: 01/29/2021
DRYER WHIRLPOOL WED7120HW0 Arrived on site for dryer getting an F2E2 for HMI disconnected. I put unit into diagnostics mode and found stored error codes F2E2 and F2E1 for HMI stuck button I cleared the error codes. I ran an HMI test and found that the LED test would not activate all of the LEDs on the UI. I gained access to the control and found the connection to the HMI and control not fully inserted. I connected them correctly and tested the HMI in diagnostics again and it seemed to be working. I tested voltage at the control and found proper voltage going to control and HMI. I found the error codes still occurring after I cleared them though and did the test again. Will need to replace the HMI. Part already on order. Office to reschedule.; O-emld tckt
Near San Marcos, TX 78666
Leonardo
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site to replace drain hose. Replaced drain hose test unit no leaks present job complete.
Near Austin, TX 78739
Luis
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for no ice. Diagnosed a defective icemaker installed updated icemaker kit,powered unit on icemaker ran through a cycle and filled with water
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site to inspect orange control panel damage. Upon further inspection, I found a dent at the top of the panel on the right side. I removed and replaced the panel and found a small dent/scratch on the top right corner of the panel. I am ordering another panel and office to schedule return service due to the availability of part. Contacted builder and advised. ; ordrng 1 W11180283 (Control panel)"
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WOC54EC0AS02 "Arrived on site to inspect wall microwave/oven combo console not responding. Upon further inspection, I placed the unit in diagnostics and checked error codes. I found F1E0-internal error. Following the tech sheet, the main control needs to be replaced. I also noticed that even with me turning the sound on to the console, the sound continues to fail. I am ordering the main control and CNOTE-LSO PER CUSTOMER REQUEST and office to schedule return service due to the availability of parts. I will return with all prescreened parts. Microwave continues to operate as designed.; ordrng 1 WPW10632435 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
Near Pflugerville, TX 78660
Kayman
Job Details: 01/29/2021
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite for range burners turning off during cooking. Upon inspection I found the 2 smaller burners pressure plates getting stuck so I replaced. I advised the customer on use and care for the range and that the burners will cycle off and on to protect components from overloading. The unit is working as designed at this time. Job complete.
Near Round Rock, TX 78681
Justin
Job Details: 01/29/2021
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for a dishwasher not heating. Upon arrival customer stated the unit would not heat nor open the soap dispenser, but would run through a whole cycle. I put unit into diagnostics and found stored error code F7E1. I cycled power to the unit and then ran a test cycle and found the heater drawing the correct amperage and was hot during end of the cycle. I tested the heater thermostat and it read closed. I ohmd out the heater and found it getting around 8 ohms. The customer stated they were not using rinse aid. I advised customer on rinse aid usage. Unit had no mechanical failures at time of service. Unit is working as designed.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to install previously diagnosed part. Removed ice maker and installed new ice maker. Customer showed me a thin film inside a glass of water that initially started off as ice and melted. The film was at the top of the water and couldnt be identified. Customer also asked me about their filter. I showed the customer where it was and how to remove it. In the process the filter cover tab that latches the filter cover in place broke. Ordering a new filter cover to return and complete the repair. ; ordrng 1 WP67006331 (Filter cover)
Near Austin, TX 78746
Kevin
Job Details: 01/29/2021
WASHER WHIRLPOOL WFW9200SQ02 "Arrived on site and sound customer is experiencing washer filling up with water very intermittently. At this time valve is not leaking there is no errant voltage going to valve from control board. Removed water lines and found grit and debris inside waterline. Debris is likely keeping valve from closing properly, valves could be replaced but incoming water supply would need to be corrected first.
Near Dripping Springs, TX 78620
Robert
Job Details: 01/29/2021
WASHER WHIRLPOOL WFW92HEFC0 Arrived on job for complaints of dispenser adding water to soap . Found dispenser jets spraying in wrong direction. Replaced dispenser and test.
Near Austin, TX 78717
Justin
Job Details: 01/29/2021
DRYER WHIRLPOOL WET4027HW0 Arrived on site for dryer clothes not drying. Found a bad timer on unit. Replaced timer and unit now working as designed. Call complete.
Near Jarrell, TX 76537
James
Job Details: 01/29/2021
DRYER WHIRLPOOL WED4815EW1 Arrived on site and called tech line to discuss repair of damaged cabinet causing panel to vibrate and rattle. Spoke to Andrew #7729873346. Issue has been documented. . Job complete
Near Hutto, TX 78634
Scott
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for surface light not working . Found holder burned out , replaced holder . Also found light relay on control had failed as well . Replaced control . Surface light is working properly .job complete"
Near Georgetown, TX 78628
James
Job Details: 01/29/2021
REFRIGERATOR GE GSE25HMHBHES Arrived on site and tested operation. Found fan blades chattering. Disassembled freezer and found that I had pulled fan blade when removing ice on previous visit. Seated fan blade properly and tested operation. Unit tests good. Job complete
Near Pflugerville, TX 78660
Scott
Job Details: 01/29/2021
RANGE WHIRLPOOL WGG745S0FS00 Arrived on site for broken cooktop grate . Replaced grates with grate kit . No other issues found . No gas leaks detected at time of service. Job complete .
Near Austin, TX 78730
David
Job Details: 01/29/2021
OVEN JENN-AIR JMW3430DS02 "Arrived on site to diagnose oven with stuck key error. Unit has been power cycled and cleaned off and the issue persists. Needs new console. Console not in stock at time of service.
Near Seguin, TX 78155
Noah D
Job Details: 01/29/2021
DISHWASHER GE GLD4500V00BB "Arrived on site to inspect dishwasher for loud noise during operation, upon inspection found the washer would make a vibration noise during draining, replaced drain pump and retested. No problems found. Complete"
Near Georgetown, TX 78628
Jonathan
Job Details: 01/29/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for oven not maintaining temperature. Inspected unit and work area. Performed temperature test at 350° and measured first 3 cycles. Found average temperature at 360°. Calibrated unit down -10°. Unit tested good.
Near Bastrop, TX 78602
Andy
Job Details: 01/29/2021
WASHER MAYTAG MVW6230HW0 Arrived on site for washer not operating properly and making loud noise. Tested and inspected unit and found failed gearcase and control. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W11423758 (Gearcase) and 1 W10721967 (Cam) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W11183985 (Spaner nut) and 1 W11093899 (Agitator) and 1 W11498803 (Control) and 1 W11478524 (UI) and 1 Seenote (Office to schedule)
Near Lakeway, TX 78734
Brandon
Job Details: 01/29/2021
REFRIGERATOR JENN-AIR JFFCC72EFS03 "Arrived on site for customer complaint of of rust on freezer door, I replaced freezer door, unit tested good."
Near Austin, TX 78717
Justin
Job Details: 01/29/2021
MICROWAVE KITCHENAID KEMS309BSS01 Arrived on site to install previously diagnosed parts. Installed the new switches and then fuse. Tested unit and unit is now working as designed. Required customer for just two switches and fuse.
Near Round Rock, TX 78665
Kayman
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived o site for microwave making abnormal noise at the back of the unit. Upon inspection I found that when the damper would open it was hitting against someone. I dropped the microwave about 6 to 8 inches and found the cabinet vent was not cut to fit the damper but instead was offset to the right about 6 inches. The damper is hitting the vent sheet metal and not opening all the way. I advised the customer of my findings but the unit is working as designed at this time. Job complete.
Near Austin, TX 78724
Matthew
Job Details: 01/29/2021
RANGE WHIRLPOOL WGG745S0FS02 Arrived onsite for oven temperature off. Upon inspection found lower oven out of range and cycling was incorrect. Replaced lower sensor and main control. Tested unit and unit is functioning properly. Job complete
Near China Spring, TX 76633
Jonathan
Job Details: 01/29/2021
DISHWASHER GE GSD4000N20BB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pump assembly and tested unit. Found unit attempting to drain but not draining still. Remove drain hose and found drain hose call with calcium buildup preventing water from escaping. Attempted to blow through and use a vacuum to suck out the calcium buildup but was unable to. Advised the customer that he will need to either replace his drain hose or snake it out in order for water to pass through. Unit is working as designed. Call complete.
Near Austin, TX 78751
Matthew
Job Details: 01/29/2021
DRYER WHIRLPOOL LER4634PQ0 "Arrived onsite for dryer taking too long to dry. Upon inspection found when dryer was on the external vent door flaps did not open suggesting air blockage. Took unit apart and found dryer vent completely blocked with lent and debris. Removed and cleared vent. Also found that vent hose is longer than necessary making the line kink. Recommended a shorter vent hose. After putting unit back together, tested and operations seemed normal.
Near Killeen, TX 76549
Al
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WML55011HS4 Arrived to inspect microwave turntable motor not rotating.Confirmed the complaint and removed and replaced the defective turntable motor.Unit now works properly to customers satisfaction.Job completed
Near Austin, TX 78728
David
Job Details: 01/29/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose microwave oven combo with light out and issues with open and close message. Advised customer that the door needs to be closed firmly from the right in order to trip that right interlock. Found the bulb for the microwave failed. Waiting on bulb to arrive to resolve MW light issue. Office to schedule when light bulb comes in. ; ordrng 1 W11325603 (Control)
Near Salado, TX 76571
Tyler
Job Details: 01/29/2021
WASHER MAYTAG MVWB765FC4 Arrived on site for washer making noise a few months after a previous repair. Upon arrival I was able to verify that there was a knocking noise anytime the unit was going to agitation upon further inspection I found that the agitator itself was starting to come loose from the gear case shaft because the screw was loosing from the shaft. I replaced the agitation mounting screw with the one within packaging of new agitator plus the agitator itself. Made sure uni5 was fastened down tight and during retest uni5 showed no further or continuing issues. Call complete
Near Waco, TX 76708
Jonathan
Job Details: 01/29/2021
WASHER WHIRLPOOL WFW9150WW00 Arrived on site for a washing machine and that is turning off after 10 minutes. Inspected unit and work area. Customer advised that the unit is flashing an F8E1 (no water/pressure system fault) error code. Confirmed customers complaint in service diagnostics with the same error code. Tested the unit and an auto test and found the unit filling but overfilling and not registering that water was entering the unit. I did advise the customer that there could be multiple components on this issue. I did advise we would have to replace his pressure switch first and that there could be a control board issue as well.. Replaced the pressure switch and tested the unit. Unit is now working as designed. Call complete.
Near Killeen, TX 76541
Tyler
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for refrigerator needing previously diagnosed ce maker. Upon arrival I installed new ice maker and run harvest cycle to insure unit was functioning as designed with no leaks call complete.
Near Manor, TX 78653
Matthew
Job Details: 01/29/2021
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer making loud noise. Upon arrival put unit in diagnostics. No stored error codes. Noticed that agitator did not spin freely. Put unit in diagnostics and when entering spin cycle that’s when the noise/grinding. Checked underneath unit and found oil leaking. Unit will need gearcase replaced. Also ordering additional parts that may be necessary. Office to reschedule ; ordrng 1 W10721967 (drive pulley) and 1 W10832724 (drive motor) and 1 W10836692 (agitator) and 1 W10913953 (actuator) and 1 W11397111 (WASH PLATE ) and 1 W11454372 (GEARCASE )
Near Killeen, TX 76542
Tyler
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for refrigerator needing a previously diagnosed sealed system compressor UV dryer as well as coupler. Upon arrival I was able to uninstall all the old equipment and install the new compressor a couple and uv drier. After that I was able to run a push poll test and verify that the unit is allowing air to pass through then vacuumed out the unit completely for 20 minutes and then verified for 10 minutes after that the unit was able to stay at -30 and zero psi on both the low and high sides. At this point I charge the unit up with 5 1/2 ounces of our 134A as recommended per the units manufacturing schematics. After this I continue to verify that there are no leaks within the unit anywhere and inform the customer to take 24 hours to stabilize the temps. Call complete
Near Killeen, TX 76542
Tyler
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KRMF606ESS00 Arrived on site for refrigerator needing previously diagnosed power supply plus main ui control. After installing the two needed parts I was able to reassemble and test the unit to verify there were no longer any issues. Call complete
Near Georgetown, TX 78628
James
Job Details: 01/29/2021
WASHER GE WCVH6800J1MS "Arrived on site and inspected unit. Found basket has come loose from rear bearing tree and damaged bearing as well. Also found bellow damaged and sticking together. Unit will need new basket, rear tub section and door bellow to repair.
Near Belton, TX 76513
Tyler
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator needing previously diagnosed main control. Upon arrival I installed the previously recommended board but after reassembly the current customer complaint with dispenser is still on going. ; ordrng 1 CNOTE (RESCHEDULE TGO )
Near Leander, TX 78641
Lou
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL GSS26C5XXY02 "Arrived on site to install previously diagnosed and ordered part. Due to the dual valve leaking, I removed and replaced the valve and tested. Unit is operating as designed with no leaks.
Near Austin, TX 78759
Wesley
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL RT18DKXFW01 Arrived onsite and replaced the bimetal. Unit is now operating as designed. Old bimetal had ice in it that spilt continuity. Advised customer on repair.
Near Austin, TX 78748
Luis
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for door making noise while opening. Tested door operation found plastic rubbing on plastic at bottom hinge,added grease to plastic bushings tested door operation noise no longer present ; used 1 542638 (Grease) from stock"
Near Killeen, TX 76542
Al
Job Details: 01/29/2021
WASHER AMANA NTW4516FW2 Arrived to inspect unusual washer noises.Confirmed the complaint and found the cam was making the loud irritating noises.Unit will also require a gearcase and previously ordered parts to complete the repair.Ordering the gearcase and authorization for return service and parts.Customer is aware of the needed parts and length of time due to parts availability.Office to reschedule the customer for return service.Needs more work.; ordrng 1 AUTHORIZATION (AUTHORIZATION ) and 1 W11454741 (GEAR CASE)
Near Leander, TX 78641
Tommy
Job Details: 01/29/2021
OVEN WHIRLPOOL WOS31ES0JS01 Arrived onsite for unit not heating. Upon arrival turned unit off at breaker tested continuity for bake and broil and thermal cut off. Found all operating correctly. Found unit is only receiving 120 volts. Spoke with customer about having electrician come out.
Near Killeen, TX 76543
Al
Job Details: 01/29/2021
DRYER WHIRLPOOL WED7500GC0 Arrived to inspect dryer not heating.Confirmed the complaint and found the element was defective.Removed and replaced it and found the connection from the dryer to the element was severely damaged and wouldn’t allow me to connect it properly.Ordering the harness for the dryer.Office to reschedule the customer for return service due to parts availability.Needs more work ; ordrng 1 W11104351 (harns-wire)
Near Killeen, TX 76549
Al
Job Details: 01/29/2021
DISHWASHER GE DDT575SSF4SS Arrived to install previously ordered parts.Removed and replaced the the UI and cover and found the UI was defective.Also replaced the wash pump and was also defective and leaking.Office please reschedule the customer for return visit with MG.Needs more work WD49X23781; ordrng 1 WD49X23781 (p2a wash pump/WASH PUMP)
Near Spicewood, TX 78669
Brandon
Job Details: 01/29/2021
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for customer complaint of unit frosting, on top of freezer section, found food on freezer shelf was sticking out to far causing the door not to close. I removed food, door sealed just fine. Customer also had a complaint of fan noise high and low/ on and off. I reset unit, checked temperatures, unit is cooling great."
Near Austin, TX 78717
Justin
Job Details: 01/29/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher doing nothing but filling. Put unit into diagnostics mode and found stored error codes F4E3 for motor not running and F5E1. Put unit into diagnostics mode and found unit would fill, dispenser would open, and heating element would turn on. The motor did not even hum. I tested amp draw at motor and found none. I found a bad motor again and will need to install another motor/sump. Ordering sump and motor and will return to install. Office to reschedule. ; ordrng 1 W11085683 (Sump and Motor)"
Near , TX 78132
Andrew
Job Details: 01/29/2021
MICROWAVE KITCHENAID KMBP100EBS03 Arrived on site to test unit for error code F1e5(inverter not communicating). Inverter I was sent with was not the correct part. Needing inverter to fix issue. Office to reschedule.; ordrng 1 W11325604 (INVERTER )
Near New Braunfels, TX 78130
Noah D
Job Details: 01/29/2021
DISHWASHER JENN-AIR JDTSS247HS0 "Arrived on site to inspect dishwasher for not cleaning dishes correctly, upon inspection found the dishwasher working to specs but filled with food debris and oil. Spoke with Techline Sr # 7729872211 and instructed customer on proper use.
Near New Braunfels, TX 78133
Andrew
Job Details: 01/29/2021
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 Arrived on site to replace UI but part was “RUN WITHOUT”. Office to reschedule.; ordrng 1 W10911314D2C (ice-contnr)
Near New Braunfels, TX 78130
Andrew
Job Details: 01/29/2021
DRYER KENMORE 110.9659124 Arrived on site to test unit for timer issues. Found timer would stay in same position when set on any timed dry. Unit heats good. Set timer to 20min dry time. After 20 mins timer stayed in same position. . If customer agrees timer(WP3398195) will be needed.
Near Hutto, TX 78634
Scott
Job Details: 01/29/2021
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for oven not heating properly . Ran ohm check before preheat ,checked normal. Reran temp after heating , ohm were out of range . Ordering sensor . . Cal, to set return . . No gas leaks detected at time of service.; ordrng 1 WPW10181986 (SENSOR )"
Near Georgetown, TX 78633
Jonathan
Job Details: 01/28/2021
DISHWASHER GE GDT225SSL0SS "Arrived on site for dishwasher bottom gasket not in place and lower wheels broken. Inspected unit and work area. Reinstalled bottom door gasket. Maintenance personnel requested that the complete top rack assembly gets replaced and ship direct to customer. ; ordrng 1 WD12X24354 (END CAP) and 2 WD12X24712 (LOWER WHEELS )s and 1 WD28X24752 (RACK)"
Near Liberty Hill, TX 78642
Tommy
Job Details: 01/28/2021
COOKTOP KITCHENAID KICU569XBL00 Arrived onsite for pre-Id cooktop. Upon arrival replaced unit top that was damaged. And tested. Found unit now operating as designed.
Near Leander, TX 78641
David S
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not heating. I inspected the unit and work area. I ran the unit through a diagnostics cycle and found it working as designed. I spoke to the customer about running the hot water at the sink so the unit is washing with hot all throughout the entire cycle. Job complete. No water leaks detected.
Near Georgetown, TX 78628
Wesley
Job Details: 01/28/2021
WASHER KENMORE 110.2002201 "Arrived onsite and found no error codes and unit operating fine, however suspension is worn out. Offered a suspension repair by replacement.
Near Austin, TX 78747
Kevin
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDTE104DSS0 "Arrived on site and found control lock is on, also found upper rack is in lowest position, plates are keeping upper spray arm from spinning. There is no rinse aid in the dispenser, customer is not running hot water at sink before starting a cycle. Corrected control lock and showed customer how to turn it off, corrected upper rack position, explained to homeowner the value of rinse aid. Explained why running hot water before starting a cycle Is important. Ran a diagnostic cycle and dishwasher is operating properly. Job complete"
Near Jonestown, TX 78645
Lou
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF535SMBM00 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise and it sounded like the damper. I placed the unit in diagnostics and tested the damper and while opening, it made a rattling noise. I removed and replaced the damper and retested and it is operating as designed. No water leaks observed during service, job completed."
Near Buda, TX 78610
Andrew
Job Details: 01/28/2021
OVEN GE PT956SR2SS "Arrived on site to test unit for not heating. Found thermal fuse was not connected. Connected thermal fuse, tested unit, unit works good. Job complete."
Near Temple, TX 76502
Tyler
Job Details: 01/28/2021
WASHER MAYTAG MVWC465HW2 Arrived on site for washer not draining upon arrival found that the wire harness repair that was on the last time was still intact but I also found that the drain pump had shorted out and was causing the new repair to wear down I ended up replacing the drain pump as well as the main wire harness connection I was able then to reassemble and test to verify that the unit is now functioning as designed and the drain pump is receiving 120 V is needed from the main control. Call complete
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 01/28/2021
WASHER WHIRLPOOL MVWC425BW1
Near Austin, TX 78731
Leonardo
Job Details: 01/28/2021
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
Near Georgetown, TX 78633
Jonathan
Job Details: 01/28/2021
OVEN KITCHENAID KEMS309BSS01 "Arrived on site for oven combo oven not heating up to temperature and broil element not working. Gained access to appliance manager and measured broil element resistance and found 21 ohms. Powered unit on and measured incoming voltage at control and found 240 volts. Powered on unit and measured voltage to broil and found failed appliance manager. Contacted parts department and found no ETA available on part. Informed customer on ETA and they want to continue with repair. Office to schedule appointment when ETA is available.; ordrng 1 WPW10317343 (CONTROL )"
Near Georgetown, TX 78633
Wesley
Job Details: 01/28/2021
MICROWAVE GE JVM3160DF488 Arrived onsite and found unit electronics and wiring cooked from potato fire.
Near Leander, TX 78641
David S
Job Details: 01/28/2021
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave tripping the breaker. I inspected the unit and work area. I found multiple switches failing when the door is pulled out causing the breaker to trip. I am ordering both interlock assemblies ordrng 1 W11433682 (Upper interlock) and 1 W11433683 (Bottom interlock)
Near Round Rock, TX 78664
Kayman
Job Details: 01/28/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived onsite for refrigerator still not making ice. Upon inspection I found the FC at 17 degrees on arrival and the RC at 38 degrees I contacted techline and they said it will more than likely be a sealed system issue but asked me to expose the evaporator to confirm. I exposed the evap and found a ball of ice at the capillary tube combined with a partial or almost no frost pattern techline gave me SR#7729821411 for reference I am ordering the compressor (W10832994) drier (WPW10143759) 3 way (W10874835) FC evap (WPW10608485) inverter (W11087200) RC evap (W11116006) coupler (W11506635). I did not verify if the unit will need a lock ring kit so I will order one just in case. Office to R/S requesting SS tech with weighted timeframe. ; ordrng 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W10874835 (3 way valve) and 1 WPW10608485 (FC evap) and 1 W11087200 (Inverter) and 1 W11116006 (RC evap) and 1 W11506635 (Coupler) and 1 LOCKRING (LOCK RING
Near Leander, TX 78641
David S
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site to install previous diagnosed parts. I removed the damaged door and replace it with new. I found the new door not sealing. I inspected the unit and found the outer portion of the fridge separating from the inner liner. I called techline and advised them of the situation. We get on a video call and I showed techline the separation.
Near Cedar Park, TX 78613
Justin
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for dishwasher not working. Upon arrival customer stated the UI would intermittently stop working. I put unit into diagnostics mode and found stored error code F2E1. I found stuck keys on the console. I unplugged the dishwasher and unplugged key pad from control. I then plugged unit back in, waited for control to power back on, and closed the door. The drain then kicked on for two minutes, this indicated the console is bad and needs to be replaced via tech sheet. Will order the console to install. Office to reschedule.; ordrng 1 W11165145 (Console)"
Near Austin, TX 78744
Kevin
Job Details: 01/28/2021
WASHER AMANA NFW5800HW0 "Arrived on site and found Power button its not working, set washer into a diagnostic cycle and found F6E2 for communication error, power button LED does not light up, took one picture. Attempted to start a diagnostic cycle and control panel is unresponsive, will need to bring back a new one to correct the issue; ordrng 1 W11325578 (Control panel)"
Near Uhland, TX 78640
Noah D
Job Details: 01/28/2021
RANGE AMANA AGR5330BAB3
Near Austin, TX 78704
Jacob
Job Details: 01/28/2021
WASHER WHIRLPOOL MVWC565FW2 Arrived onsite for unit not putting in hot water. Tested unit. Hot water barely entered unit. Upon further inspection. Found that the hot water from the line was not putting out pressure. Showed customer the issue. Customer will call plumber to take care of the pressure issue. No leaks at this time. Job complete
Near Austin, TX 78727
David
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose washer making some noises when running. Ran unit through diagnostic mode and could not verify any noise. Ran high speed spin and agitates for a couple minutes each and found nothing abnormal. No error codes present. Ran calibration cycle. Advised customer to take a video of noise and issue if they can recreate. At this time all is working as designed, no problem verified. Call complete."
Near Belton, TX 76513
Tyler
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer needing previously diagnosed agitator, screw, hub, etc. upon arrival I installed the needed and during agitation there no signs or issues with the unit, but during the spin cycle I found there was a loud grinding/whining noise from underneath cabinet of unit. Upon further inspection I found the gear case and splutch assembly had been grinding down on the teeth between them and slingingly a white powder across components underneath the tubs. Office will need to reschedule due to out of stock items needed for repair.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11395618 (CAPACITOR ) and 1 W11454372 (GEARCASE)"
Near Austin, TX 78732
Robert
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL KSSC42QVS05 Arrived on job for complaints of leaks detected. Found valve and tube to valve leaking ; ordrng 1 WPW10159842 (valve-inlt)
Near Austin, TX 78732
Robert
Job Details: 01/28/2021
WASHER WHIRLPOOL WFW85HEFC1 Arrived on job for complaints of not shutting off. Ran diagnostics and found got codes f8e3 over flow and f8e1 long fill. Also customer showed video of water filling even after powering off. Recommended replacement of inlet valve. ; ordrng 1 W10599356 (water inlet valve)
Near Austin, TX 78738
Robert
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT790SAYM3 Arrived on job to replace previously diagnosed sump and motor. After replacement test operation. No leaks detected at time of service
Near Georgetown, TX 78626
Tommy
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite for unit frost issue in rc evap. Upon arrival found unit drain pan bowed. Unit will need new drain. ; used 1 W11457241 (Pan drain) from stock
Near Jarrell, TX 76537
James
Job Details: 01/28/2021
WASHER MAYTAG MVWB835DC3 Arrived on site and tested operation. Found bearing really loud during spin cycle. Inspected gear case and found to have failed. Installed new GEARCASE and tested operation. Unit tests good. Job complete.
Near Manor, TX 78653
Matthew
Job Details: 01/28/2021
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite to replace previously diagnosed parts. Replaced glass door. Tested unit and unit is functioning properly. Job complete.
Near Austin, TX 78723
Matthew
Job Details: 01/28/2021
RANGE WHIRLPOOL WEG745H0FS0 Arrived onsite for range maker loud noise while in use. Tested unit and found the cooling fan making noise once activated. Will need fan replaced. Noise did not seem to be coming from convention fan. Office to reschedule. ; ordrng 1 W11107275 (fan-blwr)
Near Niederwald, TX 78640
Noah D
Job Details: 01/28/2021
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to inspect oven for not closing in the heat, upon inspection found the seal off the track, the door was bent along the top, ordering all problem parts. Office to reschedule ; ordrng 1 W10535778 (SEAL ) and 1 W11025151 (INSULATION ) and 1 W11051158 (GLASS) and 1 W11051158 (COVER)"
Near Leander, TX 78641
Lou
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived on site to inspect refrigerator constantly running. Upon further inspection, the customer advised that the refrigerator was making a loud noise while operating. Once I got closer to t(e unit I could hear a rattling noise. I removed the toeplate/grill and found the condenser coils resting on the metal bar at it he bottom the unit and when the compressor was on, the coils would vibrate on the metal bar. Using some sealant from my van stock (W11113654), I placed it between the coils and the metal bar and tested. There is no further unusual noises occurring. No water leaks observed during service, job completed."
Near Austin, TX 78735
Richard
Job Details: 01/28/2021
DOWNDRAFT KITCHENAID kird801hss1 Arrived onsite for the down draft not working properly. During testing found that the support switches were bad causing the issue. ; ordrng 1 W10235643 (Switches)
Near Jarrell, TX 76537
James
Job Details: 01/28/2021
WASHER MAYTAG MVWC465HW2 Arrived on site and tested operation. Found unit will not agitate or spin but motor is running. Upon further inspection I found the cam and cam nut completely removed from gear case and the cam nut missing. The cam cut through dust shield and was laying under unit but could not find the nut. Unit will need new cam assembly to repair.; ordrng 1 W10721967 (drive pulley)
Near Austin, TX 78727
David
Job Details: 01/28/2021
OVEN KITCHENAID KODE500ESS00 "Arrived on site to follow up on oven that is throwing errors for console and keypad. Installed new console under warranty. Retested and unit is operating as designed with no other issues. Call complete."
Near Georgetown, TX 78633
James
Job Details: 01/28/2021
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and found thermal fuse has failed. Replaced fuse and tested operation. All components test good and door is sealing properly. Thermal fuse was defective.
Near Austin, TX 78731
Leonardo
Job Details: 01/28/2021
DISHWASHER KITCHENAID KDTM354DSS0 Arrived on site to test unit for upper rack falling. Test unit and found upper adjuster broken. Replaced adjusters test unit and unit test good job complete.
Near Austin, TX 78747
Jacob
Job Details: 01/28/2021
WASHER WHIRLPOOL WTW4850HW1 Arrived onsite to replace parts ordered by previous tech. Replaced tub. No leaks at this time. Job complete
Near Lampasas, TX 76550
Al
Job Details: 01/28/2021
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived to inspect leaking from ice maker.Confirmed the complaint and disassembled the ice maker and found a buildup of ice underneath the ice maker that was melting and dripping from the unit.Cleared all ice buildup, reassembled and checked unit for leaks and found none.Customer satisfiedJob completed"
Near New Braunfels, TX 78132
Andrew
Job Details: 01/28/2021
DISHWASHER WHIRLPOOL WDT730PAHV0 "Arrived on site to test unit for error code f2e2. Disconnected UI from control, cycled power, closed door and control responded appropriately by draining. Needing Control panel to fix issue. Office to reschedule.; ordrng 1 W11367678 (UI) and 1 W11368911 (HOUSING)"