We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kempner, TX 76539
Tyler
Job Details: 05/26/2023
Arrived on site for washer not filling. Upon arrival confirmed issue and found f8e1 in diagnostics. Upon further testing found cold side of valve not opening up its 120v applied. Installed new valve and reassembled and tested unit. Found no leaks and washer working as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Round Rock, TX 78681
Paul
Job Details: 05/26/2023
Arrived onsite for a dishwasher to replace the heating element for special project S17304. I replaced the heater and tested the machine. The machine is working as designed and there were no water leaks present at the time of service. Call complete.
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Lakeway, TX 78734
Paul
Job Details: 05/26/2023
Arrived onsite for a dryer with clothes wet at the end of the cycle. I tested the dryer finding it working correctly except clothing was not contacting the sensor bars correctly. I set the feet correctly to allow the clothes to tumble over each other and contact the sensor bars correctly. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belton, TX 76513
Jonathan M
Job Details: 05/26/2023
"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised that they ran a load a week ago of heavy duty towels, and that the unit did not drain all the water out they advised that after they left it for a while, the water did drain out, but that the clothes were not Fully rang out. Ran unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. Found the washer, completely unlevel and banging against the front and right side of the cabinets. Attempted to adjust the feet to accommodate the flooring. Found that the adjustments that the washer could make would not properly level the washer on the customers flooring and did advise the customer to get some rubber shams the square out and level the washer prior to any further service. Did advise the customer the issue would most likely be with an off-balance load due to all components. Running an operating as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Lakeway, TX 78734
Paul
Job Details: 05/26/2023
Arrived onsite for a washer displaying an SD message. I checked stored error codes and found an F9E1 & F8E1. I ran the auto test cycle and the unit completed the cycle and worked as designed. I ran manual loads and filled the machine with all the valves finding it filling properly. I ran the manual drain and the machine drained fast. I went over detergent use and settings with the customer on how they default to the last cycle run. All is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78732
Paul
Job Details: 05/26/2023
Arrived onsite for a refrigerator that the icemaker is not working on and the upper RC lights are not working. I found the molex for the icebox not plugged in at the top of the RC. I plugged it in and the icemaker went thru a harvest and filled. I found the FC light not connected good. I snapped the connector together and all the lights are working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Del Valle, TX 78617
Joe Z
Job Details: 05/26/2023
Arrived on site for not draining. Upon arrival ran diagnostics and got F9-E1 long drain. I inspected drain pump and found harness to pump is not secured. Secured connection and test unit. Unit operates as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Del Valle, TX 78617
Joe Z
Job Details: 05/26/2023
Arrived on site for broken lid latch. Upon arrival inspected unit and latch has failed . Need to replace latch . Replaced latch W11513248. Test unit. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304DBL0
Near Austin, TX 78735
Kevin
Job Details: 05/26/2023
"Arrived on site and inspected dishwasher and found right hand side rail is broken, welds have failed. Per service pointer W11296667 Repair is covered. Replaced both rails and dishwasher is now operating properly, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near New Braunfels, TX 78130
Leonardo
Job Details: 05/26/2023
Arrived on site to test unit for gas smell. Customer said Plummer went out and found the leak on the wall and fixed it. Ran a test no leaks present job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near New Braunfels, TX 78130
Leonardo
Job Details: 05/26/2023
Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near New Braunfels, TX 78130
Leonardo
Job Details: 05/26/2023
Arrived on site to test unit for unit not starting. Customer said unit working now job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS02
Near New Braunfels, TX 78132
Leonardo
Job Details: 05/26/2023
Arrived on site to test unit for console turning on and off. Replaced console test unit and unit test good job complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Georgetown, TX 78633
David Z
Job Details: 05/26/2023
Arrived on site to replace compressor and perform sealed system repair. Evacuated system and found pressure present but no cool. Compressor was dead on arrival. Removed old compressor and drier and replaced. Tested unit at 100psi with nitrogen and confirmed no leaks present. Vacuumed and confirmed vac held. Charged to manufacturer spec. Tested unit and confirmed proper compressor function and cooling had started. Repair completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Austin, TX 78736
Luis
Job Details: 05/26/2023
Arrived on site for cooling issue. Found temperature slightly off ohmed themristor replaced defective thermistor
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Austin, TX 78733
Luis
Job Details: 05/26/2023
"Arrived on site for doors not closing correctly. Found mullion not entering catch,right side of freezer gasket not sealing correctly,adjusted mullion tested door operation good. Removed freezer door realigned tracks reinstalled door checke door seal good"
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Georgetown, TX 78628
Gerry C
Job Details: 05/26/2023
"JGCP436HL00 Arrived to instal previously diagnosed and ordered parts. I verified the front, center burner would not ignite and I adjusted the burner assembly. After adjustment, the burner ignited immediately. I corrected other slow-to-ignite burners on the unit and tested. Operational test good, no gas leaks detected during service."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ0
Near New Braunfels, TX 78130
Andrey
Job Details: 05/26/2023
"Arrived on site to replace previously diagnosed UI and house, replaced parts and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near New Braunfels, TX 78132
Andrew
Job Details: 05/26/2023
Arrived on site to test unit for ice bin filling with water. Found top of fill tube was stuffed with foam preventing water from entering icemaker and over filling into ice bin. Removed obstruction and inspected icemaker for any obstructions. Unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near San Marcos, TX 78666
Andrew
Job Details: 05/26/2023
Arrived on site to test unit for ice bin getting stuck. Found frost built up on rails causing them to seize. Removed frost and now working as designed. Found damper opening and closing as designed. Applied permagum to all water line entry points to ensure no air leaks. Gaskets all dealing as designed. Applied slight grease to rail bearings. Advised to make sure FC door is closing properly to prevent frost forming on rails. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78130
Andrew
Job Details: 05/26/2023
Arrived on site and replaced previously diagnosed control and water filter bypass cap. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
David Z
Job Details: 05/26/2023
"Arrived on site to diagnose oven that was resetting time and also throwing a recovered from power loss messages sometimes. I checked the unit and found no error codes present, time set to 2pm. I removed the console and checked voltages. Found good voltage and polarity at the control. I replaced the console and assisted in connecting the whirlpool app for the customer so it would update. Unit appears to be working as designed. Advised customer that we have seen other instances of the resets with houses in this area due to likely electrical issues, as components all test good. Repair completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78633
David Z
Job Details: 05/26/2023
"Arrived on site to diagnose cooktop with a non lighting front right burner. Tested burner and found no spark. I moved the igniter around and did get it to start sparking, but spark looked weak compared to the other burners. Opened the unit and found the igniter wire was pinched between the module and a manifold pipe, folding the wire almost in half. I replaced the igniter and module and retested. Found burner to be fully functional. Repair completed."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Vincent
Job Details: 05/26/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer banging around. Tested unit and found that the gear case was bad along with the suspension. Replaced gear case, belt, cam, capacitor and suspension. I then tested the unit to make sure the basket was not damaged and was good. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Austin, TX 78741
Matthew
Job Details: 05/26/2023
"Arrived onsite for unit not draining. Upon arrival inspected unit. Found unit drain pump harness disconnected, drain pump and main control shorted. Secured harness and replaced pump and control. Tested unit and unit is now functioning properly. Job complete"
We serviced a
UNKNOWN VENTHOOD
Model UXT4030ADS2
Near Austin, TX 78741
Matthew
Job Details: 05/26/2023
Arrived onsite for vent hood not functioning. Upon arrival tested unit . Found both speeds functioning. Unit is functioning as designed although not ideal CFM per customer. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78746
Luis
Job Details: 05/26/2023
"Arrived on site for no cool. Found evaporator incased in ice,removed cover found heater lead disconnected from harness,defrosted evaporator new heater doesnt have correct connection for evaporator fan motor,complicated defrosted evaporator,removed harness assembly secured heater lead into harness added adhesive into harness to prevent lead from disconnecting reassembled unit powered unit on air flow entering fresh food section."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78744
Matthew
Job Details: 05/26/2023
Arrived onsite to replace faulty control. Replaced control and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model KFDC506JSS01
Near Austin, TX 78746
Scott
Job Details: 05/26/2023
Arrived on site for door not closing completely and light staying on . Found toe kick upside down . Reinstalled toe kick . Door is closing properly and light is turning off . No gas leaks detected at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78746
Scott
Job Details: 05/26/2023
Arivved on site for door staying locked . Ran diagnostics and got long drain error code . Removed drain catch was full of articles of clothing . Cleaned Debra out of catch and reran diagnostics. All checked normal. Did recommendrunning a clean tub cycle to clear out soap build up . No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Austin, TX 78737
Kevin
Job Details: 05/26/2023
"Five on site and inspected oven and found at this time all functions are operating properly. Recommend it to homeowner that oven be connected to Wi-Fi to receive updates to prevent any issues with control panel operation. Also found an extended family member has put foil on the bottom of the oven during a bake cycle. Explain to homeowner that this is now permanent and cannot be removed, job complete"
We serviced a
JENN-AIR OVEN
Model JJW3830LL00
Near Austin, TX 78737
Kevin
Job Details: 05/26/2023
"Arrived on site and found ovens reach preheat in expected amount of time. Internal oven temperature is correct on both ovens. Home inspector was using an infrared thermometer and these are not accurate enough and only measure surface temperature not actual oven temperature. Explained to builder, new homeowner and took picture. Both oven showing correct temperature , job complete"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Austin, TX 78739
Kevin
Job Details: 05/26/2023
"Arrived on site and found model and serial didnt transfer, attempted transfer again but it isnt working. Spoke with techline and they said Siri will no longer operate and dryer cant be repaired. Drying functions are still working and customer can use it without WiFi until replacement is made, job complete 7736498794"
We serviced a
MAYTAG DRYER
Model MEDC215EW0
Near Austin, TX 78723
Matthew
Job Details: 05/26/2023
Arrived onsite for dryer not starting. Upon arrival inspected unit. Verified support voltage and was good. Test fuse and cutoff and were good. Tested start switch and timer and were good. Disassembled and inspected motor and found motor failure. Ordering motor. Part covered under 10 yr. Schedule for 31. Please confirm with customer if available .
We serviced a
WHIRLPOOL MICROWAVE
Model KBHS109SSS06
Near Austin, TX 78746
Scott
Job Details: 05/26/2023
Arrived on site for microwave not heating . Found mag out . Recommended changing both mag and inverter .
We serviced a
GE REFRIGERATOR
Model CFE28TSHRSS
Near Georgetown, TX 78633
David Z
Job Details: 05/26/2023
"Arrived on site to diagnose refrigerator losing cool in refrigerator compartment. Examined unit and found RC at 61, FC at 0. RC fan tries to spin but just grinds. Removed evap cover and found fan feels like it's scraping. Replaced evap fan and tested. Verified proper function and cooling.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Austin, TX 78701
Scott
Job Details: 05/26/2023
Arrived on site for leaking washer . Found tear in bellow . Ordering bellow . Call to set return ; ordrng 1 W11314648 (Bellow)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHB0
Near Buda, TX 78610
Leonardo
Job Details: 05/26/2023
Arrived on site to test unit for unit leaking out the front of the door. Test unit and found upper rack adjusters broken making rack not sit correctly on to manifold making manifold spray water to front door. Ordering new adjuster kit and bottom spray arm ; ordrng 1 W10712395 (Adjuster kit) and 1 W10837249 (Bottom spray arm)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near San Marcos, TX 78666
Leonardo
Job Details: 05/26/2023
Arrived on site to test unit for not washing. Test unit and found and sump and motor. Ordering new sump and motor office to reschedule ; ordrng 1 W11613570 (Sump and motor)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Cedar Park, TX 78613
Maurice R
Job Details: 05/26/2023
"Arrived onsite for washer leaking. Talking with the customer only leaks when in use. I ran the unit In diagnostic mode and I then flipped it up look underneath the unit. I saw a few drops run off the back of the gearcase, i put my hand up on the top of the gearcase and there was a litter bit of water. We just installed a gearcase a few months ago and the customer said that is when they noticed the water. Going to order a new gearcase and the outer tub.; ordrng 1 W11219115 (Outer tub) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78724
Joe Z
Job Details: 05/26/2023
"Arrived on site for leaking water. Upon arrival test unit by filling tub with water. Supply hoses, valve, and tub are all good. Found leaking water from outer drain hose. Uploaded picture on SD. Need to order outer hose. Office to reschedule ; ordrng 1 W11244231 (Outer hose)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Liberty Hill, TX 78642
Gerry C
Job Details: 05/26/2023
"WOC54EC0HS20 Arrived to correct door issue. I found the door required Lessing on it to get the light to go out. Further inspection revealed the unit was installed incorrectly and the back of the legs were not touching the bottom of the cabinet, on the right rear corner, gapped by approximately 3/16. Using shims, I was able to correct the units leg contact points and get it to sit flatly within the cabinet, and plumb within the installation cutout. During testing the door operation was improved, but still unsatisfactory to the consumer, whom is familiar with the product. The customer told me the unit was a replacement for a prior damaged one and the issues started after this one was installed. I suspect the switches were damaged at some point prior to this installation and the right side is where the issue lies. Seeing this type of issue prior, the right interlock is damaged and will require replacement. I verified the door is sealing and compressing the gasket as expected. Office to order part and contact the customer and to arrange return service with GCO.; ordrng 1 GCO (GCO) and 1 W11033422 (Interlock)"
We serviced a
WHIRLPOOL RANGE
Model KSGG700EWH0
Near Austin, TX 78757
Scott
Job Details: 05/26/2023
"Arrived on site to replace cooling fan . While taking screws out of cook top ,broke a head off one and stripping heads on other front burners . Ordering center and both front burners . Call to set return . No gas leaks detected at this time ; ordrng 1 W10552123 (Lf front orfice) and 1 W11628649 (Rt front orfice) and 1 W10552124 (Center) and 10 W11241230 (Screws)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78737
Luis
Job Details: 05/26/2023
"Arrived on site. Found excessive moisture on mullion,removed mullion broken wire at mullion ordering a new mullion and fresh food door gasket; ordrng 1 W11455378 (Mullion) and 1 W11456682 (Ff gasket)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Pflugerville, TX 78660
Vincent
Job Details: 05/26/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was missing the insulation for the sound barrier. Customer explained it was originally installed and after last tech was out it was not there and unit is now louder than it used to be. Im ordering a new shield . No leaks where observed during service. ; ordrng 1 W11553445 (Shield)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Pflugerville, TX 78660
Vincent
Job Details: 05/26/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not washing dishes. Entered diagnostics and found error codes 4-3, 7-1. Unit will need a sum and motor to complete repairs. Im ordering parts and reschedule to return. ; ordrng 1 WPW10482462 (Sump&motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Austin, TX 78757
Scott
Job Details: 05/26/2023
"Arrived on site for dishwasher leaking from left side . Ran diagnostics and then beginning of normal wash found water dripping from vent tube . Vent door is not closing during wash . Ordering vent ,gasket and vent cover ; ordrng 1 W11414073 (Vent) and 1 W11545539 (Gasket) and 1 W11545539 (Vent cover)"
We serviced a
WHIRLPOOL DRYER
Model WED9290FC0
Near Austin, TX 78745
Scott
Job Details: 05/26/2023
Arrived on site for dryer flashing error codes and longer then normal dry times . Found float error code . Ordering float switch and pump if needed . Call to set return ; ordrng 1 W11110114 (Float switch) and 1 W10903190 (Pump)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Lockhart, TX 78644
Andrey
Job Details: 05/26/2023
"Arrived on site to test unit for left front burner not igniting, tested unit found igniter not sparking, inspected connections and found them all good, ordering front left igniter and spark module, office to reschedule ; ordrng 1 W11590249 (Spark module) and 1 W11666003 (FL igniter)"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Dale, TX 78616
Andrey
Job Details: 05/26/2023
"Arrived on site to test unit for burners not working, tested unit found 2 right burner not getting hot, removed back panel and found a shorted wire to ground leading from 2 right switches, fixed wire with butt splice but its still not heating, customer stated that both of the right switches sparked out when he tried to use them, ordering control and all switches, office to reschedule ; ordrng 2 WP3148952 (Infinite switch)s and 2 WP3149400 (Infinite switch)s and 1 W11594224 (Control)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Jonathan M
Job Details: 05/26/2023
"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Customer advised that the unit will do the sensing portion of the cycle and then will completely quit and say that that job is complete without filling with water or starting the actual cycle. Ran it through diagnostics and found an F7 E4 (basket re-engagement fault) and F6 E3 (ACU cannot hear MCU) eror codes. Tested the unit and found agitation working but the spin portion of the cycle not working. Gained access underneath and found the slider intact but partially worn. Replaced the slider and tested the unit. Still have the same issue. Replaced the control due to the error code message and control. Fault. Tested the unit again and still had the same issue. Checked through the wire harness and found the white wire going to the shifter from the control open, indicating a bad circuit and harness. Ordering the harness and rescheduled the customer; ordrng 1 W11568984 (Lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Kevin
Job Details: 05/26/2023
Refrigerator is still having frost buildup in freezer will need to bring back silicone and fill Any remaining air gaps; ordrng 3 W10841140 (Silicon)s
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GBS0
Near Austin, TX 78753
Kimo
Job Details: 05/26/2023
Arrived onsite for a DW that is leaking. Upon inspection I found the leak coming form the sump&motor. I replace the sump&motor and upon testing I found that the new sump&motor was leaking from the seal around the edges for the sump&motor. I am ordering a no the one and rescheduled; ordrng 1 W11178672 (PUMP&MOTOR)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78130
Andrey
Job Details: 05/26/2023
"Arrived on site to test unit found not producing enough ice, tested unit found ice bin has a whole on the bottom, causing ice to fall out from bin and customer constantly cleaning up causing ice maker not to keep up with production, ordering ice bin,rescheduling ; ordrng 1 W11129522 (Ice bin)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near New Braunfels, TX 78130
Andrew
Job Details: 05/26/2023
"Arrived on site to test unit for not spinning. Found actuator engaging from agitate to spin but gearcase shaft appears to be stripped. Unable to remove washplate without causing damage. Recommend replacing gearcase, belt, cam, actuator, suspension, hub nut and wash plate. ; ordrng 1 W10752283 (Wash plate) and 1 W11130362 (Suspension) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL RANGE
Model WFG770H0FZ0
Near Kempner, TX 76539
Tyler
Job Details: 05/26/2023
"Arrived on site for range, that font left burner would take to long igniting. Upon arrival confirmed issue. Inspected burner and found sparker arcing over and down to the cooktop and not upward to ignite gas on time. Found screws to multiple burners to worn down to be safely removed without breaking. Will need finings reported to get autho for replacement of burners heads, screws, and orfice holder asm before rescheduling. ; ordrng 1 WPW10515455 (Burner head) and 1 WPW10515454 (Burner head(LR)) and 1 WPW10515453 (Burner head(RR)) and 8 WP3368921 (Screws)s and 1 W11197500 (Hold(LF)) and 1 W11643127 (Holder(LR)) and 1 W11661950 (Holder(RF)) and 1 W10732139 (Holder(RR))"
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Fort Cavazos, TX 76544
Tyler
Job Details: 05/26/2023
"Arrived on site for washer needing previously diagnosed control. Upon arrival installed part and reset unit. Found washer still failing to operate past initial start up unles it was run in diagnostics. Could reach techline due to holiday, but spoke with SW on site. Due to washer symptom not being well documented with info, will need research done to find why unit is stuck in frozen loop start up; ordrng 1 Cnote (Needs research)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Matthew
Job Details: 05/26/2023
Arrived onsite for door alarm continuously beeping. Upon arrival inspected unit. Tested and found lights and switches functioning. Called tech line for assistance. Tech recommend User interface W11664671 per service issue . Robert- SR#7736502488. Ordering interface control. Office to reschedule.; ordrng 1 W11664671 (Control) and 1 W11455229 (Main control)
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS2
Near Andice, TX 78628
Lou
Job Details: 05/25/2023
"Arrived on site to inspect venthood not venting and making noises. Upon further inspection, I tested the unit and found the motor making a grinding noise. I removed one the motor screens and retested and verified the motor making the grinding noise and not some debris. I am ordering a PARTS RESEARCH-BLOWER MOTOR ASSEMBLY and notified the office that the unit model number does not show up in a parts breakdown and am unable to order the part needed. I advised the customer that once we receive the blower motor assembly, someone will notify them and schedule return service.; ordrng 1 PARTSRESEARCH (BLOWER MOTOR ASSEMBLY)"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Burnet, TX 78611
Paul
Job Details: 05/25/2023
Arrived onsite for a freezer not making ice. I found ice in the mold. I ran a harvest test and the icemaker went thru a harvest and worked as designed. I ran a fill test and could hear the valve energizing but no water entered the mold. I disconnected the fill tube at the filter and ran the fill test again and had water coming out of the filter head. I ran service test 66 to turn the fill tube heater on and the UI reset and knocked me out of diagnostics showing a power failure. I checked the resistance on the fill tube heater and found it showing 19 ohms and in range. I disconnected the heater and ran test 66 again and verified 12 VDC to the heater. I reconnected the heater and every time test 66 was turned on the UI would reset and show power failure. The UI and possibly the fill tube assembly will need to be replaced. Ordering W11404238 UI and marking all other prescreened parts as UORV. Office to RS.; ordrng 1 W11404238 (UI)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Kyle, TX 78640
Leonardo
Job Details: 05/25/2023
Arrived on site to test unit for unit not heating. Test unit and found magnetron cover damaged. Will order new covered and will need to replace magnetron inverter and covers on return visits. Office to reschedule ; ordrng 2 W10915651 (Cover plate)s and 1 2hours (2 hours)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78757
Kimo
Job Details: 05/25/2023
"Arrived onsite for a refrigerator that is making ice that tastes bad. Upon inspection I found the to be true. I suspect that the reservoir may have some contaminants stuck in it due to some new home construction in the area. Upon replacing reservoir, I put a hole in the new one. I am ordering a new reservoir and rescheduling. 06/01/23; ordrng 1 W11613294 (RESERVOIR)"
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Austin, TX 78754
Scott
Job Details: 05/25/2023
"Arrived on site for washer not draining . Ran diagnostics, no error codes. Unit will drain but kicks out and shuts off when going to agitation or spin . Replaced,cap and actuator. Still shutting down . Ordering , harnes ,conrto and motor . No water leaks detected at this time. Call to set return .; ordrng 1 W11607637 (Control) and 1 W11497303 (Motor) and 1 W11665967 (Lower harness)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Leander, TX 78641
Maurice R
Job Details: 05/25/2023
Arrived onsite for washer that is shaking. When I looked parts I had parts for a front loader. There is a pic of ser/model of a front load washer and the pic of the ser/model of there unit. Ordering parts for the unit.; ordrng 1 W11178227 (Tub) and 1 W11400156 (Suspension)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Liberty Hill, TX 78642
Maurice R
Job Details: 05/25/2023
Arrived onsite for refrigerator making a noise. On inspection I gain access to the back of the unit and took the back cover off. Then open the doors to make the compressor come on. When the compressors came on I could hear the noise. I pin power it to the fc evap fan making the noise. Did not have one on the truck ordering and rescheduling. No water leaks detected during service.; ordrng 1 W11314192 (Fc evap fan)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78730
Wesley
Job Details: 05/25/2023
"Arrived onsite and found new install unit had never made ice, found all base functions operating as designed, proper pump, valve and condenser fan and compressor energizing but no cool. Ordering sealed system repair. Office to reschedule. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL02
Near New Braunfels, TX 78132
Andrew
Job Details: 05/25/2023
Arrived on site to test unit for broken element support. Part was damaged in box. Ordering 2 to ensure completion on return visit. Office to reschedule. ; ordrng 2 W10909479 (Support)s
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78132
Andrew
Job Details: 05/25/2023
Arrived on site to test unit for console acting erratic. Found no stored error codes. Customer does have app downloaded and connected to WiFi. Recommend console replacement. Office to reschedule. ; ordrng 1 W11600370 (Console)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/25/2023
Arrived on site to inspect unit for rust on outer door. Maiden number we had was incorrect. Updated model number. Office to reschedule. ; ordrng 1 W11416792 (Outer door panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 05/25/2023
Arrived on site to test unit for gasket rolling. Found liner in door is too far separated causing gasket to roll when door is closed and not allow a proper seal. Recommend replacing right RC door in stainless. Office to reschedule. ; ordrng 1 LW10564036 (RH door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW04
Near Buda, TX 78610
Kevin
Job Details: 05/25/2023
"Arrived on site and found no ice production, freezer temperature is currently 4-5 degrees, attempted to cycle icemaker with test 44 and it didnt run, inspected wiring at bottom of door and dont see any physical damage to wires but shroud is torn. Ran test 44 again and it now cycled, ran test 45 and it filled with water. Will order a new door to complete repair.; ordrng 1 W11566701 (Freezer door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Kevin
Job Details: 05/25/2023
"Arrived on site and customer described chatter noise when icemaker is filling. Ran test 45 and did not hear any chatter at this time. There is also condensation on top of freezer gasket, techline had an internal memo that never became a service pointer to add gas material underneath. If you are a returning technician and have never done this ask for advisement. Add water pressure regulator behind refrigerator ; ordrng 1 W10786952 (Water pressure regulator) and 1 8212547RP (Water line) and 3 W11159742 (Gasket)s"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Belton, TX 76513
David Z
Job Details: 05/25/2023
"Arrived on site to diagnose dryer that is making a consistent buzzing sound. Examined and tested unit and confirmed noise happened soon after cycle started. Noise sounds similar to a buzzing capacitor. Sounded like noise was coming from the control triacs. Replaced control and retested. Noise still present with new control, but slightly quieter. Traced noise to interior of unit where it's either coming from a buzzing steak valve, or the motor itself. Noise sounds electrical and does not sound like rotational mass noises. Ordering motor, valve and internal electrical parts to resolve. Office to schedule when all parts arrive. ; ordrng 1 W11664629 (Main Harnees) and 1 W11213863 (Steam Valve) and 1 Research-steamvalve (Research steam valve) and 1 WP3387747 (Heater) and 1 WP8557403 (Thermostat) and 1 280148 (Thermal Cutoff)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Temple, TX 76501
David Z
Job Details: 05/25/2023
"Arrived on site to follow up on refrigerator that was leaking water consistently. Examined unit and found the evap pan was full again. On closer inspection found the compressor scalding hot due to condenser fan not running at all. Compressor running constantly with no cooling, causing defrost water to sit in drip pan and not evaporate. Advised customer we need to replace tue condenser fan to resolve. Orsering fan and control to resolve. Return visit set for 5/31. ; ordrng 1 WP2188874 (Condenser motor) and 1 WPW10366605 (Defrost Contol) and 1 WPW10583800 (Thermostat)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE507ESS20
Near Austin, TX 78759
Wesley
Job Details: 05/25/2023
"Arrived onsite and found unit operating with inconsistent microwave function. No perceptible level issue or install issue. Discussed with GC and have ordered the inverter and the interlock assembly, returning with hinges. Requesting GC be the attending technician to evaluate possible installation causation. ; ordrng 1 W11578579 (Inverter) and 1 W11033422 (Interlock)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78633
Gerry C
Job Details: 05/25/2023
"Arrived to instal previously diagnosed and ordered parts. I removed the mullion for inspection and found one of the wires had been sheared off, likely during manufacturing. I installed the replacement. Verifying the inability of the UI to enter full test mode and only able to enter into the error mode, I removed and replaced. The new UI showed F3E8 within service test mode, when the new UI was installed. Attempts to get the unit into test mode still failed, even though it was able to be put into the first stage, error mode. I tested the harness from end-to-end and found very good continuity on all four wires. The 5VDC was present and I could read DCV on the other two connections as well, but the information for exacting expected readings was not published. I attempted main control replacement and there was no change. The RC door gaskets were mis-ordered and will require a return service. Office to order the H/T sensor, second door gasket and UI.Contacted MFG tech Rich. File# 7736494884. I was advised there is not a current work around for the service mode issue and it has been submitted to engineering for a direct response. The tech agreed with my summary and parts to be ordered. No leaks observed during service. Office to contact the customer to arrange return service. Tech GCO.; ordrng 1 W11040893 (HT sensor) and 1 W11456682 (Gasket, RC) and 1 GCO (GCO) and 1 W11664671 (UI)"
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ2
Near Fort Cavazos, TX 76544
Tyler
Job Details: 05/25/2023
Arrived on site for washer still not starting cycles correctly. Upon arrival reconfirmed issue and called whirlpool commercial techline and spoke with Jordan 05/25/23 11:40am/ 12:40pm. After checking voltage reading with techline and running diagnostics resets we narrowed failure to ui control logic freezing and resetting cycle. Techline recommended replacing W11475812 ui control. Spoke with office and reschedule customer for 05/26/23 to complete repairs. ; ordrng 1 W11475812 (Ui control)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/25/2023
Arrived on site to test unit for no ice production. Found recirculating pump not engaging. Recommend replacing pump. ordrng 1 W11542867 (Recirculating pump)
We serviced a
GE REFRIGERATOR
Model GSH25JSTASS
Near Burnet, TX 78611
Paul
Job Details: 05/25/2023
Arrived onsite for a refrigerator not cooling well in the RC. The customer stated now its not cooling well in either compartment. I found the evaporator packed in frost and not defrosting due to the bimetal separating and not closing properly. I removed the frost and replaced the bimetal thermostat. The unit is working as designed. Call complete.
We serviced a
GE RANGE
Model PHS920SF1SS
Near Austin, TX 78750
Wesley
Job Details: 05/25/2023
Arrived onsite and repaired unit with glitch symptom. Power cycled for 5 minutes which restored function to normal. All checks good
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Liberty Hill, TX 78642
Lou
Job Details: 05/25/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested voltage at the outlet and got 245V. I tested the unit and found the element not coming on. I disassembled the unit and tested the element,cutoff, thermostat and fuse and found the element open. I removed the element to find the middle metal plate badly warped and cracked and the coils broken. I cleaned the lint from the unit (before/after photos) and installed a new element and reassembled the unit. Retested and unit is operating as designed. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78750
Wesley
Job Details: 05/25/2023
Arrived onsite and found unit operating with failed freezer LED only. Repaired by replacing the freezer LED.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Kyle, TX 78640
Leonardo
Job Details: 05/25/2023
Arrived on site to test unit for broken hinge. Found right hinge broken replaced hinge. Test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM2
Near Kyle, TX 78640
Leonardo
Job Details: 05/25/2023
Arrived on site to test unit for no power. Test unit and found unit getting 5v. Plugged unit in to another outlet and unit working correctly.
We serviced a
GE REFRIGERATOR
Model CWE23SP2MHS1
Near Georgetown, TX 78626
Gerry C
Job Details: 05/25/2023
"rE 06 02 20, 06 04 20, 06 00 20. Per the MFG service documentation, the codes listed were for the FF ice maker, with which, the unit is not equipped. I tested all available FZ ice maker tests and found no mechanical or electrical faults. The ice maker had cubes within it and they were ejected as well. The FZ ice maker full test, #100, revealed all functions were present, however, water did not enter the ice maker mold and the valve could be heard operating. I found the fill line was frozen and I tested continuity and voltage supply to the fill tube heater and found them correct and present. The factory applied heat tape was incorrectly applied in the area where the freezing occurred and I corrected and re-wrapped with foil tape, spreading the element wires to opposing sides of the tubing, as the rest of the tube, that was unaffected, was wrapped. I tested again and all functions returned. No leaks observed during service.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Georgetown, TX 78628
Gerry C
Job Details: 05/25/2023
"WOS31ES0JS01 Arrived to inspect no power. I found the thermal fuse had failed and I removed and replaced. All functions resumed and the unit heated and cycled as designed.
We serviced a
WHIRLPOOL RANGE
Model WEE730H0DS0
Near Killeen, TX 76542
Tyler
Job Details: 05/25/2023
"Arrived on site for range showing F6E1 in diagnostics. Upon arriving confirmed issue and found the following errors: F1e0, F6E1, F8E0. Found elements both in tact. Found oven sensor at 1.09k at room temp at reached around 1.67k after 45 minute 350 degree test. Couldnt replicate any of the error codes or find faults with ACU or cooling fan. Found unit could hold temps for 45 minutes wit,hour failure. Reset unit and instructed customer to use oven and see if issue reoccurs. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Burnet, TX 78611
Paul
Job Details: 05/25/2023
Arrived onsite for a refrigerator that stopped cooling. I found the system almost out of refrigerant. I checked all the lower unit parts and found no signs of dye. I found no traces of dye in the condenser pan. I exposed the evaporator and found no signs of dye. I verified there was dye in the system at the drier access valve. I looked for signs around the FC door and rear chassis finding no dye. I removed the refrigerant and filled the system with nitrogen and verified there is a slow leak in the chassis. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78737
Luis
Job Details: 05/25/2023
"Arrived on site for no,cool. Pierced low side pressure reading -20 removed drier found moisture in drier flushed system replaced drier and 3 way valve during installation found cap tube extremely flexible found with movement cap tube broken in liner wall called tech support per tech support and whirlpool will contact customer. Sr#7736493956"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS0
Near Austin, TX 78731
Wesley
Job Details: 05/25/2023
Arrived onsite and installed the leak protector and the control and latch. Tested unit. All checks good. Advised customer on repair.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78734
Luis
Job Details: 05/25/2023
"Arrived on site for no ice. Found icemaker warped ran diagnostics icemaker will not fully rotate to complete cycled diagnosed a defective icemaker,replaced icemaker ran harvest test passed ran fill test passed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78734
Luis
Job Details: 05/25/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Belton, TX 76513
David Z
Job Details: 05/25/2023
"Arrived on site to diagnose dishwasher that is not draining and throwing F9E1 code. Tested unit and confirmed code present, no other errors. Unit will drain if you hit cancel, but is overheating during the normal wash cycles. Replaced drain pump and tested. Verified all working as designed, no water leaks. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Waco, TX 76712
Jonathan M
Job Details: 05/25/2023
"Arrived on site for a washing machine that has flashing an error code message. Inspected unit and work area. The customer advised they had this issue pop up several weeks ago and had someone else come out to fix the washer. At that point, they replace the main control board. They advised that it worked for three or four cycles, and has been popping up ever since. Ran into diagnostics and did confirm the customer complaint. I found an F6 E2 (UI cannot hear ACU) and F6 E3 (ACU cannot hear UI) error codes. Checked connections and found proper connections. I advised the customer that if they had replaced the main control board, the issue would be with the User Interface. Call complete."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Woodway, TX 76712
Jonathan M
Job Details: 05/25/2023
"Arrived on site for a dryer that is making a noise as it runs. Inspected unit and work area. Did confirm the customers complaint and heard a small rattling coming from the dryer as the drum was turning. Disassembled the unit and found several rollers that were stuck causing the issue. The customer agreed to the repair. Replaced the rollers and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Austin, TX 78749
Kevin
Job Details: 05/25/2023
"Arrived on site and inspected refrigerator and found both LED modules are blinking. After replacing fresh food section LED module lighting is not correct, took one picture. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Austin, TX 78747
Kevin
Job Details: 05/25/2023
Ran all functions and took multiple videos of washer operating properly and showed them to apartment maintenance. Washer is operating as designed, job complete"
We serviced a
GE DISHWASHER
Model ZDT925SPN3SS
Near Georgetown, TX 78628
Gerry C
Job Details: 05/25/2023
"ZDT925SPN3SS Arrived to instal previously diagnosed and ordered part. I removed and replaced the main control and tested. The heating returned and I verified 118 VAC present, to the heater. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB7749SBB2
Near Georgetown, TX 78628
Lou
Job Details: 05/25/2023
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error codes F10E1 & F7E1. Cleared the codes and continued with testing. The unit filled with water and began the wash cycles and drained. I had my multimeter on the black wire at the junction box and when it came time for the element to come on, there was no amp draw reading. I removed the outer door panel and inspected the main control and found the harness molex connector at the control shorted and burnt. Unit left turned off at the main switch and no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS01
Near Burnet, TX 78611
Maurice R
Job Details: 05/25/2023
Arrived onsite for oven cycle on and off. On inspection pulled the unit and checked the power was getting 248vac. I then turn the unit on to preheat I used rapid. The unit got to 280? in stopped and rebooted . I called WP tech line they said that the UI need to be replaced and maybe the control board.