"Arrived onsite and found unit operating with failed electronics, and was unable to provide a viable repair option due to case history with this series of models. Advised customer against further repair attempts."

Arrived on site to test unit for error code f6e0(lost communication with UI). Found unit not connected to WiFi. Advised customer to download app and connect unit to WiFi for software update. If issue persists recommend replacing Console in SS. Job complete.

"Arrived on site to test unit for clicking noise, tested unit found a constant clicking coming from diverter gears, replaced sump assembly, tested unit, unit now functioning properly no unusual noise detected, no leaks detected job complete"

"Arrived on site to inspect oven door damage. Upon further inspection, I found the outer door glass had been broken. I installed a new outer door glass and nameplate. Placed the door back on the unit and tested operation. Unit is operating as designed. Job completed."

Arrived onsite for a oven running a little hot. I found the oven running 15-20 degrees hotter than average. I put a -20 degree offset in the control and the oven is cycling between 338-365 degrees and is working as designed. Call complete.

Arrived on site for refrigerator not cooling. Upon arrival confirm complaint and found the uneven frost pattern that indicated a low charge. Upon further inspection found unit not properly charged Ive been pulled a vacuum and verified there are no leaks with nitrogen. Then recharge system with 68 g of r600 per manufacturing specs after reporting findings to cs. Inform customer to give unit 24 hours to stabilize Temps. Also found Fross pattern on evap coil workingas designed. Call complete

"Arrived on site to test unit for low ice production, tested unit found low water pressure at dispenser and small ice cubes, removed filter installed bypass and water pressure returned to normal, advised customer to replace water filter, test ice maker and found no issues, no leaks detected job complete"

"Arrived on site to diagnose washer that had been banging around and making excessive noise. Checked for error codes and only found a code for off balance load. Ran unit in diagnostics and ran through spin and agitate. Found no excessive noises or vibration, just normal movement and noise for a 1+ year old unit. Checked under washplate and found nothing stuck. Diassembled cam and found no gearcase oil or damage. Unit working as designed with no failures found. Unit likely just had an off balance load. Call complete."

Arrived on site for microwave not heating and burnt smell. Found dioed burnt up . Replaced mag cap and dioed . Unit is now operating normally and heating water to whirlpool specs. Job complete

"Arrived on site to test unit for light in RC not working. Found top left rear module was bad. Replaced module, unit now working as designed. No leaks detected. Job complete."

Arrived on site for an ice machine that is not making ice. Inspected unit and work area. Ran the unit through diagnostics and found the water valve not pulling in very much water and just barely dribbling from the inlet hose. I removed the water filter and found water flowing as designed. The customer had an extra filter on hand so I replaced the filter. Found water flow still showing a strong flow. Ran the unit through an icemaking cycle and found the unit working as designed. The customer advised that they noticed the issue when they heard some gargling and it would never actually make ice. I did explain to the customer that their filter appeared to be their issue as the unit had not been able to fill with water and that they were not able to recirculate the water and make ice. The unit is now working as designed. Call complete.

Arrived onsite for concerns about missing fill arm. and provided customer instruct on design of the icemaker. Unit is now operating as designed. No ongoing issues.

Arrived on site for oven not heating . Found igniter not pulling any amps . Igniter is getting voltage. Replaced igniter . Unit is now heating up . Ran preheat. No other issues found . No gas leaks detected at time of service. Job complete.

"Arrived on site disassembled washer and replaced UI encoder, control board, lower harness, gear case, motor, actuator, cam kit, capacitor, belt, and wash plate. Could not test washer after repair it is not in the laundry room and there is no power and water source at location, job complete."

"Arrived onsite to replace unit heating element per special project S17304. Replaced element, tested unit and unit is functioning properly properly. Job complete"

Arrived onsite for a refrigerator that I still sweating from the center mullion bone the freezer door and is dripping water onto the floor. Inspected unit and work area. Did confirm the customers complaint and found the mullion had an 8 inch x2 inch strip of moisture buildup above the freezer door on the right middle part of the mullion. I called Whirlpool Techline and spoke to Robert SR# 7734000562. He advised the unit would be sent to review and to let the customer know that they would be in contact with them with the next 3-5 business days. Call complete.

Arrived on site to test unit for unit stopping. Test unit and found bad control board. Replaced board test unit and unit test good job complete.

"Arrived on site and found control panel is not functioning, replaced control panel sent direct me to customer. After replacement oven is working properly, job complete"

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. The customer advised that since the prior service, each of her loads has completed. She did advise that the clothes do not necessarily smell clean and that shes getting the same smell that she got after her unit initially flooded and had stagnant water sitting in it for a few weeks. I ran the unit through diagnostics and did not find any store in error codes. Ran the unit through an auto test in the unit ran as designed. I called whirlpool tech line and spoke to Anthony SR# 7734311739. He advised that there was no repair that could be made to help with the clothes not cleaning as well as before. He stated as long as the washer was completing each cycle and had no stored error codes, it would have to be a use and care issue. He said that if the AFFRESH cleaning did not fix the issue, there would be buildup in the tub causing the odor and that the tub and basket would have to be replaced. He stated that extended warranties do not generally cover this because it is not a functional issue and that the customer would be liable fo that repair I they so choose to fix it. He advised to make no repairs at this time. Call complete."

"Arrived on site to install new heater per SP W11540964. Found bushings disintegrated, but no leaks found. Replaced and verified all working as designed. Call complete."

Arrived onsite for refrigerator that was wobbly after a repair. Upon arrival I adjusted the leveling feet and found that the refrigerator is not stable. Job complete

Arrived on site for range sparking and burn smell. Found harness had been pinched during production causing range to short out . No other damage evident. Replaced harness . Ran oven preheat and all top burners . All checking normal. Calle safety ( same sr ) documented findings . Job complete

"Arrived on site for dispenser not opening . Found door spring failed .replaced dispenser. Ran diagnostics. Dispenser is now operating properly. No errors ,no water leaks detected at time of service. Job complete"

6-4 Arrived onsite for a dishwasher. Inspected unit and work area. Entered into diagnostics and found error code 6-4 stored. Ran a test cycle and found Dishwasher was not draining. Gained access to the drain line and found debris from garbage disposal backing up into the line. Vacuum out the drain line with resistance when vacuum the line out. Found the check valve was stuck and the pump was getting hot to the touch. Unclogged the drain line and replaced the pump. Unit working as designed. No leaks detected during service. Job complete.

Arrived onsite and fulfilled special project heater replacement. All checks good.

"Arrived on site. Replaced freezer door,found ice bucket switch disconnected reconnected switch correctly."

Arrived on site to test unit for unit not heating correctly. Test unit and unit heating correctly. Average temp at 358? job complete.

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, activated defrost cycle but the heater did not engage, defrosted evaporator found loose connection on heater, secured connection applied electrical tape so it wont come loose again, also replaced UI as precautionary, powered on unit, heater is now engaging in defrost mode, advised customer monitor unit and if the frost starts to form again the immediately call use back, and the control box will need to be replaced, at this time unit is functioning as designed, no leaks detected job complete"

"Arrived on site for dishwasher, inspected unit and work area. Gained access to heater nuts and removed them to install new one. Reassembled unit and tested unit is operating as designed. CX was happy how the rack would slide in and out with out he the clips and he decided that he does not want the SERVICEPOINTER: W11438315 RACK ROLL OUT SERVICE CLIPS. No leaks where observed during service. Job completed."

"Arrived on site to follow up on washer that was not starting cycles. Unit was in the garage where I tested on an extension cord. Checked errors and found no errors present. Ran unit through normal cycle to see if components came on. Customer hears it lock and unlock where it seems to hang up. Ran the unit and verified it does take about a minute to pass the sensing portion of the cycle but it does progress. Valve does hum and fill, lid stays latched, spin and drain are working as designed. Found no errors present. Advised customer that I need to test the unit with it fully connected to verify proper operation. At this time its working as designed. Advised they try the unit and allow it time to properly sense and engage. Call complete."

"Arrived on sites and found Pedal is not attached, found right hand side mounting points for pedal is stripped on the refrigerator cabinet. Send a short video to KB/service management. Reported to techline product in review 7734316258"

Arrived on site to replace right rear valve. Replaced valve test unit and unit test good job complete.

"Arrived onsite for Not cooling. Upon arrival unit was unplugged. Plugged unit and lights come on , but compressor does not energize. Got correct polar from supply voltage. Found Control in RC is off. Turned unit on to recommend setting and compressor now turns on and waited a while and noticed unit began cooling. Maintenance department will monitor unit. Job complete"

"Arrived onsite to replace previously diagnosed parts. Replaced harness, capacitor and actuator. Tested unit and unit is functioning properly. Job complete"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirmed the customers complaint and found the compressor not running. Round the unit through diagnostics and found an F7 E1 (compressor not running) error code. Checked all connections at the control and underneath the unit where the wires connect into the cabinet. Found all connections good. Checked voltage going to the compressor and only found 12 V going between the black and white. Check the voltage between the black and chassis ground and found 121 V. Check voltage at the control being sent to the compressor and found 123 V. Spoke to JC and was advised there would be an issue with the neutral wire coming back to the control in the cabinet. I called whirlpool Techline and spoke to Chris SR# 7734317505. He advised that based on my checks that the issue would have to be with the neutral wire going back to the control causing the issue. He advised that the wire would have to be under stress or partially broken an order for this to do this. However, he advised that there are no repairs that can be made and that this would be sent to review. He advised it till the customer they would be contacted with the next 3-5 business days. Call complete."

Arrived on site for refrigerator not making ice. Upon arrival confirmed complaint and found ice maker motor seized up. Replaced icemaker and found unit functioning as designed. No leaks present call complete

Arrived onsite and repaired door alignment issue causing open door error. All checks good. Advised customer on repair.

"Arrived on site to test unit for air coming out the top front of the unit. Saw unit missing damper, advised customer installers will have to be the ones installing the damper due to unit having to be dismounted and back splash and caulking around the unit. Left customer new damper job complete."

"Arrived on site for lower oven not heating . Found tod had blown during self clean . Element checked normal. Fans are very loud . Customer want to replace both fans . Ordering both blower fans . Call to set return ; ordrng 1 WP4455334 (Upper blower) and 1 WPW10016550 (Lower blower)"

"Arrived on site for dryer making a noise. I inspected the unit and work area. The dryer is stack and in a small cabinet. I am not able to reach behind it to remove the lid. This unit will require a 2 man just to pull it out and diagnose it. The office will reschedule.

Arrived on site for vent hood blower not working. I inspected the unit and work area. I found the switches in good condition. I found the slide tabs broken.; ordrng 1 W11387938 (Housing) and 2 W11569415 (Left and right slide)s and 1 W11397924 (Center slide)

"Arrived on site to diagnose dishwasher not draining and running extra long. Checked errors and found F8E1 slow drain, F7E1 no heat, F3E2 shorted owi, F6E6 water temp too cold. Ran unit and verified it does drain, but slowly and wash motor is very loud. Diverter is constantly clicking and not locking in, causing the long cycles. OWI needs to be replaced due to failure at reading Temps. ; ordrng 1 WPW10705575 (OWI)"

"Arrived onsite and found unit uninstalled and sitting in garage. Checked fuses and element and verified wall outlet had proper voltage. Found dryer belt broken. ; ordrng 1 4392067 (Repair kit)"

Arrived onsite for washer not agitating properly. Upon arrival inspected unit. Found shift actuator not switching position. Found faulty actuator. Will need to order and replace actuator. Office to reschedule ; ordrng 1 W10913953 (Actuator)

Arrived onsite for washer not agitating properly. Upon arrival inspected unit. Found shift actuator not switching position. Found faulty actuator. Will need to order and replace actuator ; ordrng 1 W10913953 (Actuator)

"Arrived on site for icemaker being intermittent, and freezer bin being broken. I inspected the ice maker and found it cycling and filling as designed. I found frost build up in the freezer evaporator cover. I put the unit into diagnostics and put the unit into a forced defrost. I found it going the defrost heater turning on. I changed into a basic defrost. I explained to the customer what that means. I found the upper bin broken and allowing the freezer door to shut properly. The bin sent with me was ordered correctly but boxed wrong. I am ordering another bin. This will be a parts drop off. The office will reschedule.; ordrng 1 WPW10322653 (Upper bin) and 1 Partdropoff (Part drop off)"

Arrived on site for the down draft being stuck. I inspected the unit and work area. I found the down draft partially up and unplugged. I manually lower and raised it. I plugged the unit back in and tested it. The drawer is now raising and lowering as designed. The trim piece is too loose. I am ordering the trim piece and clips. The office will reschedule. ; ordrng 1 W10421522 (Trim) and 3 WPW10421518 (Clips)s

Arrived onsite for Oven not hold consistent temp.. replaced temperature sensor. Test unit and watched unit cycle. Unit operates as designed

"Arrived to instal previously diagnosed and ordered parts. I evacuated system per MFG guidelines. R/R drier, compressor, service port. Vacuumed system to 380 microns. Charged system with MFG prescribed refrigerant charge. Operational test good. No leaks observed during service.; Job Cmplt"

Arrived onsite and found adjuster kit will be need to repair upper rack. Keeping original Thursday appointment to complete. Off ice to assign call.

"Arrived on site to diagnose ice machine that had water leaks and damage found around it, extending into laundry room as well. Took photos of damage and sent to MS. Customer had moved the unit outside. Hooked unit to hose and tested all functions. Found unit drain pump is not running at all, will require a new drain pump. When I inspected the drain setup I found the drain hose is incredibly short and gravity draining into a hole in the floor. Based on the short drain hose it is not fully seating in the floor drain, and for the most part is 'pointed' at the drain hole. The drain hose does not sit very far into the drain, and with a wearing hose that's getting stiffer, it could very easily point off to the side and cause the unit to miss the drain hole when it drains causing the issues. With the way the unit was installed you don't have any simple way to verify the drain line is seated in the drain when it's running. Advised the customer needs to have a longer drain hose so that we can make sure it stays seated in the drain and doesn't come out due to vibration or any other factors. Unable to discern if drain had any kind of vapor lock also causing water to over flow. Advised MS of findings and that unit needs a drain pump / possible control to get it to drain again. MS will follow up with customer. ; ordrng 1 W11542868 (Drain Pump) and 1 W11034363 (Control)"

Arrived on site to test unit for shorted keypad error. Cant get unit in to test mode due to shorted keypad. Will order new console office to reschedule ; ordrng 1 W11236885 (Console)

"Arrived on site to test unit for cosmetic damage, tested unit found scratch on unit control panel, unit is still with in the 30 days cosmetic warranty, ordering part office to reschedule ; ordrng 1 W11449292 (Console)"

"Arrived to inspect intermittent cooling in RC. I found the unit was cooling correctly upon my arrival and no issue was apparent. I verified the RC cooling fan was operating correctly and did note the fan would engage (low current slow operation) when the FC fan was engaged and then fully engaged during its part of the test, but find this an insignificant error. Moving to the three way valve assembly, I found it positively engaging during full open mode, but the full open engagement did not have the expected solid engagement that is usually heard. Further, during test mode 4, the valve could be felt (barely audible) to attempt some type of switching during portions of the test when there is usually no valve actuation. I suspect the electromagnetic actuator is either not able to actuate the valve, or the valve itself is going into failure. I contacted the MFG tech line for testing info that is not contained within the tech sheet and spoke with MFG tech Adrian and advised of my observations File# 7734312900. We tested the coil and found resistance within specifications, but that does not prove the windings have not moved within the housing and creating the weak engagement. After reseating the actuator, test mode 4 operated as normal and the issue may be resolved. I am ordering the actuator and we will contact the CX prior to arrival to see if it is needed. No leaks observed during service. Tech GC only please.; ordrng 1 WPW10364560 (Solenoid (actuator)) and 1 GCO (Tech GCO)"

"Arrived on site for no ice. Entered diagnostics correctly no issues,ran test 120 failed 6F error code,installed ui that was ordered found led digits not all illuminated defective new ui,ran test 120 again same error 6F called tech support unable to locate error code per tech support recommending a new ui and icemaker replaced together SR#7733909671; ordrng 1 W11404238 (Ui)"

"Arrived onsite for refrigerator not dispensing ice. Upon arrival inspected unit. Ran dispenser and could hear motor running. Disassembled unit and found impeller stripped on motor shaft. Ordering Divider, spacer, impeller, motor. Office to reschedule ; ordrng 1 W11310391 (Motor) and 1 WP63052 (Impeller) and 1 WPW10309864 (Devider) and 1 W11378860 (Spacer)"

Arrived on site to test unit for humming sound. Test unit and replaced control board and still humming. Ordering new main harness office to reschedule ; ordrng 1 W11568999 (Main harness)

"Arrived on site to test unit for broken door switch, tested unit found RC door switch broken, switch provided was for FC , ordering RC switch office to reschedule ; ordrng 1 W11123941 (RC door switch)"

Arrived on site to test unit for not entering clean cycle. Ran diagnostics and found water level sensor not reading water level. Also found reservoir has crack and is leaking. Recommend replacing reservoir and recirculating pump. Office to reschedule. ; ordrng 1 W11542867 (Recirculating pump) and 1 W10837384 (Water pan)

"Arrived on site to install previous diagnose parts, I installed a new spark module. I found the igniter, wrongly boxed. I am ordering another ignitor. The office will reschedule when we have eta on the part.; ordrng 1 W10692369 (Center ignitor)"

Arrived onsite to replace previously diagnosed parts. Replaced drain motor. Tested unit and unit is not functioning properly. Unit did pass auto test but when trying to run a normal cycle the unit would get stuck in a constant drain. Called tech line for assistance. Tech stated Unit should be on dedicated line. The pressure sensor on the board is not reading correctly. Install control and calibrate. SR#7734314454. Will need to order control. Office to reschedule ; ordrng 1 W11170319 (Control)

"Arrived on site to test unit for not cooling. Found compressor just humming when attempting to turn on band turning right off. Temporarily replaced run cap and start device with no change. Recommend replacing compressor. Unit is R600. Will need nitrogen, r600 gauges, lokring kit no sealed system components. 2hrs on return visit and sealed system tech. Office to reschedule. ; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Non UV drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504431 (Coupler) and 1 W11504447 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Coupler) and 1 Nitrogen (Nitrogen) and 1 Lockringkit (Lock ring kit)"

Arrived onsite for Not Cooling. Upon arrival customer had unit unplugged. Plugged unit in And compressor would turn on and rattling for a few seconds and click off. Compressor is pulling 8 amps. This is a r600 unit. SW will be ordering parts. Office to reschedule ; O-emld tckt

Arrived onsite to replace previously diagnosed parts. Replaced left front ignitor. Tested unit and unit is functioning properly. Job complete

Arrived onsite for a range with the oven not getting hot. I found neither bake or broil working. I found 119VAC at the ignition module for both bake and broil options from the main control but no voltage leaving to the gas valve coils or the ignitors. Valve coils are showing 226 ohms and are within range. The ignition module needs to be replaced. Ordering W10860916 Ignition module. RS for Thursday 8/11 per EB.; ordrng 1 W10860916 (Ignition module)

"Arrived on site to test unit for burner igniter clicking and oven issues, tested unit found front right burner not distributing flame evenly, noticed that one screw was not the right size, replaced burner and tested clicking is now gone but will need to order proper screw, customer stated that oven is not heating properly inspected oven and a defective oven bottom pan removed pan and noticed that the flame deflector was up side down, installed deflector properly but will need to replace pan, ordering parts office to reschedule ; ordrng 1 W10496809 (Pan oven bottom) and 2 W11323261 (1 inch burner screw)s"

Arrived on site to test unit for unit not turning on. Test unit and found bad control board. Replaced board test unit and unit test good.

"Arrived on site for no ice. Ran diagnostics E2 error code diagnosed a defective icemaker,replaced icemaker,power cycled unit ran harvest test passed,ran fill test passed.

"Arrived on site for no ice. Ran diagnostics on optics failed diagnosed defective optics,replaced optics power cycled unit icemaker ran through a cycle and filled with water.

Arrived on site to test unit for unit not starting. Test unit and found unit starting correctly when you close the door and hit start. Couldnt duplicate the problem job complete.

Arrived onsite for a refrigerator that will not dispense water properly. I found low flow coming out of the dispenser with the filter installed but great pressure with the filter removed. I explained to the customer that the filter was likely the issue. Mr stated the filter wasnt due to be changed yet. I changed the filter head and the flow improved a little but was still slow. I explained to the customer that the filter was the issue . I replaced the filter and the unit dispenses as designed. Call complete.

Arrived on site. Removed unit from enclosure.

Arrived on site for dishwasher lower arm not working. I inspected the unit and work area. I found the spray arms working but low pressure. I gained access to the chopper and found it clogged with debris. I removed the debris and reassembled the unit. I found the pressure restored. . Job complete.

Arrived onsite for a washer to replace previous diagnosed parts. I replaced the basket drive and dog cam kit. I tested the unit and it is spinning and agitating properly and working as designed. Call complete.

"#5017Arrived on site. Ran diagnostics pump not sending power to valve,bypassed weak water flow diagnosed unit will need valve and pump. Replaced valve and pump,ran diagnostics passed. Repair covered by warranty. Customer wanted unit cleaned and cleaner cleaned all accessible parts and tubing,added cleaner and ran unit through a clean cycle.; used 1 W11542867 ( Rec pump), and 1 W10897719 ( Water valve) from stock"

"Arrived on site to inspect washer, inspected unit and work area. I entered unit into diagnostics and found error codeF8E1 and then ran a diagnostics cycle and found water valve cold side not dispensing water. I removed door strike lock and inserted in to the receiver to test the unit with lid open to see how the basket was and also found that the basket is badly out of shape. Would have to replace basket and valve to complete repairs. No leaks where observed during service. Job completed."

"Arrived on site for dishwasher not cleaning properly. I inspected the unit and work area. I found fault F9e1 diverter cant find position f9e2 diverter stuck f6e1 low no water. I ran a diagnostics cycle and found the diverter leaking. I also found the low rack tracks sticking in place.

"Arrived onsite for a refrigerator with ice clumping in the bin. I removed all the ice out of the bin. I found the auger motor not working and the ice door not working. I found the auger shaft frozen in the door and the wires all corroded with 2 of the wires broken out of the molex connector. The ice button is also missing. The ice chute in the door is leaking because ice caused it to pop up and unseal it to the liner. The door needs to be replaced along with the door, motor, possible control, and the bin button but the door has been discontinued

"Arrived on site and inspected washer and found saved error codes F71, set washer into a diagnostic cycle and it will not pass C8. Set washer into spin and there is bearing noise. At minimum bearing kit will need to be replaced. Pressure switch on control board may also be failing and would prefer to have that on hand if needed What control board is no longer orderable as a new part.

"Arrived on site. For dispenser issues,diagnosed a defective ice dispenser pad,replaced pad tested water and ice dispenser unit working as designed.

"Arrived on site for dishwasher,inspected unit in work area. Tested unit and no error code stored. Ran in diagnostics cycle and found heating element not working. Pulled unit out to test voltage and found no voltage. Then tested wire though the control board test good. Tested heating element tested good. Tested the thermistor in it read 247 ohms, was out of range. To fix the issue it needed a main control and thermistor.

"Arrived on site to diagnose washer that was making noise and not running most cycles. Tested unit and found very loud bearing noise and clacking. Examined bottom of unit and found the rotor bolt was backed almost all the way out and rotor had contacted the stated. Rotor magnets were damaged and bearing failed.

"Arrived to instal previously diagnosed and ordered parts. R/R control kit. Tested and found all functions returned to normal. Unit functions as designed.

"Arrived on site to test unit not latching, tested unit found no issues with latching, but actuator struggling to shift, replaced actuator but its still struggling to shift, removed cam and noticed that the shifter is slightly warped, replaced cam, tested unit, the noise is now gone, actuator is shifting properly, ran full diagnostics cycle, all components are good no leaks detected job complete"

Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work as designed with no leaks present. Call complete.

"Arrived on site , replaced control. Ran preheat . All checked normal. No gas leaks detected at time of service. Job complete"

"Arrived onsite for dishwasher that is not drying dishes at the end of cycle.upon inspection I found that the unit had no codes stored, the unit operated as designed. I did notice that the cx had a RO system under the sink. I advised the cx to switch to liquid detergent and dont go past the soft water line because they are using tablets. They are using rinse aid but a little too much to help them get a better assault with the rinse aid I adjusted it downward to 1. The customer also had questions on their settings, they asked if they could use one hour wash with aHeated to dry I advise them that they could. And that may also helped with the dishes coming out dryer. job complete 7734204591"

"Arrived on site for dishwasher, inspected unit and work area. Tested unit in diagnostics and found no stored error codes. Advised CX to use rinse aid to help dry dishes better. Unit is operating as designed, no leaks where observed during service. Job completed."

Arrived on site for dishwasher leaking. I inspected the unit and work area. I ran the diagnostics cycle several times and found no leak. I inspected the door interior and found no signs of a leak. I pulled the unit from the cabinet and found no water marks on the unit. All hoses and drain lines are tight with no signs of a leak. I have found no leaks from the dishwasher. The customer is going to run a normal cycle and see if the can tell where it is coming from. Job complete.

"Arrived on site for washer not starting . Ran diagnostics and found latch not locking . Replaced latch . Ran calibration and diagnostics wash . All checked normal. Job complete"

"Arrived on site for for dryer not starting . Found thermal fuse had blown . Replaced fuse . Stats and element checked normal. Unit is now starting and heating . Did recommend customer have exterior vents cleaned . Job complete"

"Arrived on site for unit flashing long drain code . Ran diagnostics got same error code . Ran diagnostics wash , pump making loud noise and taking longer then normal. Replaced drain pump. Reran diagnostics all checked normal.No water leaks detected at time of service. Job complete"

Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Verified supply voltage and was good. Verified voltage to control and was good. Notified customer that a repair would not be covered and remaining warranty is void. Cannot proceed with repair at this time. Job complete

"Arrived on site to inspect dishwasher for the customer. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the motor came on it began to make a moaning noise as if it were struggling to pump the water. Also, the diverter was loud. I advised the customer of my findings and advised that the motor is going bad. Customer advised that they dont use the unit very often and didnt want to make any repairs at this time. No water leaks observed during service, job completed."

"Arrived on site for ice dispenser issues. Tested ice pad defective,removed housing assembly found ice door not sealing correctly motor not fully sealing door. Unit would need new pad,motor,chute door,bracket and connector.

Arrived onsite for refrigerator with a leak coming from the bottom. Upon inspection I found ice at the bottom of the Fc. I checked the Evap and found a healthy frost pattern and the the fan was running and the heating element was good. I check the drain panel and found that it was frozen over so I removed the ice the my steamer and checked for a clog in the drain tube and found that it was clogged I replaced the clog and the rest of the ice and tested the drain system and found that the water drain out normally.i did also notice that the icemaker seems to be making too much ice as it was over flowing the ice bid I made it known to the cx that this could cause some issues and cx said the shed keep an eye on it. Job complete no leaks found after service.

"Arrived onsite for NOT SPINNING. WASHES/AGITATES, BUT DOESN'T GO THROUGH SPIN CYCLE. Upon arrival inspected unit and found lid bent/ warped. Ran diagnostics and lid will not lock. Latch only clicks. Need to replace lid and latch, Cannot test spin without latch engaged.

Arrived on site to test unit for unit giving f2E1 shorted keypad. Test unit and found shorted keypad. Will need new console

"Arrived on site to install previously diagnosed parts, inspected unit and work area. Gain access to the main control area. Installed new control. Reassembled and tested temps. Took 3 temperature and all temps were at average of 360?. Unit is working as designed. Job complete."

"Arrived on site for dishwasher continually beeping. I inspected the unit and work area. I found fault codes for float switch activated. I ran a fast cycle and inspected the unit afterwards, I found water escaping out the lid seal causing the float to activate. The lid actuator is closing all the way. I found the seals bad on the lid.