We serviced a
GE DISHWASHER
Model GDT665SSN0SS
Near Spicewood, TX 78669
Leonardo
Job Details: 01/13/2022
Arrived on site to replace heating element control and owi sensor. Replaced all 3 test unit and unit test good job complete.
We serviced a
KITCHENAID OVEN
Model KODT100ESS00
Near Wimberley, TX 78676
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of both ovens not maintaining temperature properly, I flipped the breaker to reset controls and tested both ovens at 350 degrees. Found failed controls, ordering controls and sensors to be replaced at the same time.
We serviced a
MAYTAG WASHER
Model MVWC416FW1
Near Temple, TX 76504
Jonathan M
Job Details: 01/13/2022
Arrived on site for an agitator that came loose. Inspected unit and work area. The customer advised that she ran a really heavy load when this agitator come on done and had overloaded the machine. Advised that it had not been a problem before this load. Checked the agitator and washed play and found both working properly. Used some blue lock tight adhesive to help the bolt stick to the gearcase and drive shaft properly. Reassembled the unit in the unit is now working as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/13/2022
"Arrived on site to install previously diagnosed part. Removed switch harness and installed new harness. The clicking igniters are all working as designed now except the back right igniter. When the flame is lit the igniter continues to click. Ordering new igniter W11220380, spark module WPW10475149, right front orifice W10674728, front left orifice W10674732, and another switch harness W11561449. The left front orifice and screw mounts are getting stripped out and will need replacement. Ordering two new screws for new left front orifice W11226732. The igniter for the back right burner should allow the igniter to only click when igniting. Returning with all parts just in case. ; ordrng 1 W11220380 (Igniter back right) and 1 WPW10475149 (Spark module) and 1 W11561449 (Switch harness) and 1 W10674728 (Right rear orifice) and 1 W10674728 (Right rear orifice) and 1 W10674732 (Left front orifice) and 2 W11226732 (Screw orifice)s"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Niederwald, TX 78640
Andrey
Job Details: 01/13/2022
"Arrived on site to test unit for no drain, tested unit in diagnostics, attempted to activate pump, did not get any response, look under unit and found broken wires at the pump, secured broken wire, unit in now running as designed, no leaks detected job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ08
Near Austin, TX 78702
Luis
Job Details: 01/13/2022
Arrived on site. Diagnosed a defective fresh food right side door switch replaced switch tested switch operation unit working as designed.
We serviced a
WHIRLPOOL COOKTOP
Model WFC150MOJSO
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2022
Arrived on site to test unit for cooktop elements turning on and off during cooking and longer cook times. Tested unit and found unit working properly. Advised customer unit is designed to work as such. No issues with unit. All functions working as designed. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Austin, TX 78749
Jacob
Job Details: 01/13/2022
"Arrived onsite for unit not turn on. Customer had the unit pulled out and taken apart. Looked at the unit and found that the fuse was bad. Replaced the fuse. Tested the unit. Unit tested good. No issues at this time. Currently did say they had foil at the bottom the unit, let customer know to not put anything at the very bottom the unit can block the heat. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDP01FLSS1
Near Austin, TX 78727
Justin
Job Details: 01/13/2022
"Arrived on site for a dishwasher with no power. Upon arrival I found the dishwasher was hardwired and on a switch. I found he switch off. Once I flipped it on the unit began working as designed. The customer was unaware they had the switch, and I informed them on how it operates. Call complete."
We serviced a
GE MICROWAVE
Model ZMC1095SF03
Near Austin, TX 78738
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for fan coming on after closing door. Found customer not closing door correctly making door not make contact with switches. Showed customer how to close the door and unit working correctly job complete. Office to ring on file
We serviced a
GE DISHWASHER
Model GDT695SSJ0SS
Near Cedar Creek, TX 78612
Matthew
Job Details: 01/13/2022
Arrived onsite for dishwasher not starting a cycle. Upon inspection found failed latch. Replaced latch and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM2
Near Austin, TX 78738
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for bottom rack wheels broken affecting the use of the unit due to rack sitting to low and not letting the spray arm turn. Replaced wheels will order another 2 wheel assembly will just drop of at the door ; ordrng 2 W10195416v (Wheel)s and 1 W10195416v (Wheel)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite and repaired oven by replacing console. Unit is now operating as designed. Ui is operating properly and is responsive.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304GPS1
Near Round Rock, TX 78665
Jonathan S
Job Details: 01/13/2022
"Arrived on site for dishwasher door not closing and adjuster not operating on right side . Inspected unit and work area. Found unit not mounted. Will need to replace adjuster with kit and lower rack wheel transport. Found gasket to,far down on left side. Correct gasket and found door closing. Found upper track keep rack from slide into correct position. Performed diagnostics mode, found error F5-E1 door switch stuck open. Monitored test cycle and found all components operating. Will need to replace upper tracks, lower wheel transports and adjusters. ; ordrng 4 W10195416V (Transport assembly)s and 1 2 (WPW10546503) and 1 WPW10588164 (Left adjuster housing) and 1 WPW10588165 (Right adjuster housing) and 2 WPW10250162 (Cover)s and 2 WPW10250160 (Clip)s and 2 WPW10195840 (Adjuster positioner)s and 2 WPW10195839 (Adjuster strap)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS02
Near Lakeway, TX 78734
Luis
Job Details: 01/13/2022
"Arrived on site for no lights. Diagnosed a defective led module,replaced lower left side led module all leds working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED6120HC2
Near Temple, TX 76502
Jonathan M
Job Details: 01/13/2022
Arrived on site for a dryer that is making sounds as it operates. Inspected unit and work area. Confirmed customers complaint and found a scraping sound coming from the dryer as the drum turned. Disassembled unit and found the dryer had been dropped and there was a fold inside of the left-hand side cabinet causing the cabinet to rub up against the side of the drum as its fun. Attempted to remove dent inside the cabinet and tested the unit. The unit began to work as designed with no sound present. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL00
Near Briarcliff, TX 78738
Luis
Job Details: 01/13/2022
"Arrived on site for ice build up around damper housing. Found a defective fresh food door gasket,flaps missing causing warm air to enter fresh food. Ordering a new gasket ; ordrng 1 W10830046 (Gasket)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS07
Near New Braunfels, TX 78132
Andrew
Job Details: 01/13/2022
"Arrived on site to test unit for not cooking properly. Preheated unit 350, unit beeped alerting preheat was complete but never reached temp, and found when in diagnostics oven temps were fluctuating from 400f to 103f and everything in between. Replaced control and oven sensor, tested unit to 350, unit now working as designed. Advised customer on oven calibration. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS
Near Austin, TX 78702
Jacob
Job Details: 01/13/2022
"Arrived onsite for unit leaking during use. Tested the unit and during the testing, did notice water leaking at the back of the unit. Upon further inspection found damage to the tub. Took pic of damage. Need to replace the tub to the unit. Request 2HR. Office to reschedule ; ordrng 1 W11120458 (Tub assembly) and 1 Request (2hr)"
We serviced a
MAYTAG WASHER
Model MVWB965HC0
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2022
Arrived on site to replace previously ordered parts for washer. Found new part damaged in box and it will need to be reordered.
We serviced a
MAYTAG RANGE
Model CSE9000ACE
Near Seguin, TX 78155
Andrew
Job Details: 01/13/2022
"Arrived on site to test unit for left front burner not turning on. Found cut wire, installed butt connections. Tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near New Braunfels, TX 78130
Andrew
Job Details: 01/13/2022
"Arrived on site to test unit for loud screeching. Found bottom cover somehow got loose and was rubbing on belt causing screeching noise. Removed cover and replaced belt and cam. Tested unit, unit now working as designed. Found no issues with gearcase failing or leaking. No leaks detected from connections at time of service. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Taylor, TX 76574
Jimmy J.
Job Details: 01/13/2022
"Arrived on site for Doors Not Aligned - Side by Side Refrigerator. Found front right wheel assembly was broken off. Installed new right front wheel assembly and used perma gum to wedge between assembly, pin, and mount to keep pin secure and from pulling out. Small plastic cap that normally hold this pin secure was missing. Adjusted right side fridge door down to be level with freezer door. Had customer test the door and inspect. Tested water dispenser after placing fridge back in cabinet. Water dispensing as designed. Job completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78704
Jacob
Job Details: 01/13/2022
Arrived onsite to replace the heating element for possibly leaking. Looked at the unit and saw that all parts were intact and unit was not leaking.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Austin, TX 78751
Scott
Job Details: 01/13/2022
"Arrived on site for latch making loud noise and hard to close. Found bolt in latch falling out of position. Replaced latch , all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
GE DISHWASHER
Model GSD2600G00BB
Near Austin, TX 78736
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for unit not washing. Test unit and found bad timer and solenoid making unit drain when trying to fill. Ordering new time office to reschedule ; ordrng 1 WD21X10155 (Timer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/13/2022
"Arrived on site for Not working, thought it was because of the freeze and it tripped the breaker so I went to to reset the breaker and not having any luck. Console is not responding to cycles or diagnostics entry. Found power cord was not plugged in all the way. Plugged into outlet all the way and dishwasher turned on. Ran diagnostics and no error codes came on. Ran full diagnostics cycle and dishwasher is running and heating as designed. Cleaned out filter and showed customer how dirty it was and how easy it was to clean. Gave example of how filter is removed and reinstalled. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GC5NHAXSB01
Near Austin, TX 78732
Luis
Job Details: 01/13/2022
Arrived on site for no ice. At time of visit ice bin full found icicles dripping from icemaker diagnosed a defective icemaker. Replaced icemaker assembly and harness.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Harker Heights, TX 76548
Al
Job Details: 01/13/2022
"Arrived to inspect hot water not filling unit when set on hot water wash. Confirmed the complaint and found the valve was defective causing the malfunction. R&R, reassembled and unit tested as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model 665.13293K112
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/13/2022
"Arrived on site for washer not washing. Inspected unit and work area. Performed diagnostics mode and monitored test cycle. Found wash motor not activating. Checked for AC voltage at motor and found no voltage. Gained access to control and tested voltage from control and found none. Found failed control. Removed failed control and installed new. Performed diagnostics mode and monitored operation. Monitored test operation and observed for possible water leaks. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of unit not powering on, found failed fuse, I replaced fuse, unit tested good."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Copperas Cove, TX 76522
Tyler
Job Details: 01/13/2022
"Arrived on site for dryer not turning on/operating. Upon arrival customer stated ui wasnt responding to always allow power/startup of cycle. Got diagnostics to active after 4 attempts. Found no errors in diagnostics. Ran multiple ui response tests after clearing panel of any potential fingerprints, or other debri. Ui failed to show any response for power and start buttons on 5 out of 10 tests. Tested power supply but couldnt find any drops in voltage. Found ACU still miscommunicating with ui due to no errors occurring when ui was failing Tom respond. Will need office to reschedule with customer once availability of parts is known.; ordrng 1 W11413567 (Ui control) and 1 W11526004 (ACU)"
We serviced a
GE REFRIGERATOR
Model GFE26GSKBSS
Near Killeen, TX 76549
Al
Job Details: 01/13/2022
"Arrived to inspect refrigerator tripping the breaker. Customer advised the issues started just after getting solar panels installed on her home. She advised the switch trips 1/2 way and she has to turn it back on. I did hear a loud rattling noise that sounded like it was coming from the fan inside the refrigerator compartment. Did notice the freezer was set on -4 degrees, which was too cold for the unit. I set the freezer temperature to 0 degrees. Office to reschedule return services and call the customer 48 hours prior so she can defrost. Temperatures were -2 and 38, which were normal readings for the unit. ; ordrng 1 WR60X26866 (EVAP FAN MOTOR,F/F)"
We serviced a
GE WASHER
Model WBB2090F0WW
Near Temple, TX 76504
Tyler
Job Details: 01/13/2022
Arrived on site for washer not working. Upon arrival confirmed issue. After further inspection I found timer+knob had broken teeth not allowing proper timer activation. Found from left and back right suspension rods broken off tub. Transmission is grinding like a jet engine. Washer is leaking through tube seals into under carriage of unit. ordrng 1 WH12X10202 (Timer) and 1 WH01X10061 (Timer knob) and 1 WH38X10002 (Tranny asm) and 1 WH7X126 (Tranny wheel) and 1 WH2X1203 (Tranny wheel nut) and 1 WH49X10040 (Motor) and 1 WH1X2026 (Belt) and 2 WH16X544 (Suspension rods)s and 1 WH16X543 (Suspension rods) and 1 WH49X10042 (Agitator coupler kit) and 1 WH45X10027 (Hub) and 1 WH2X1193 (Hub nut) and 1 WH02X10265 (Split ring) and 1 WH2X1197 (Tub bearing) and 1 WH2X1199 (Hub washer) and 1 WH2X1198 (Bearing) and 1 WH02X10383 (Tub seal)
We serviced a
GE DISHWASHER
Model GDF570SSJ0SS
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/13/2022
"Arrived on site for dishwasher leaking water. Inspected unit and work area. Performed diagnostics mode and monitored for water leaks. Found unit leaking from diverter valve. Will need to replace diverter with kit. Found part available at shop. Left site to get part. Returned on site and removed failed inverter. Installed new inverter with kit. Performed diagnostics mode and tested operation. Reinstalled unit and tested again. All tested good, no water leaks detected during service. ; ordrng 1 WD19X25278 (Drive assembly)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHB1
Near Harker Heights, TX 76548
Al
Job Details: 01/13/2022
Arrived to inspect dishwasher not powering on. Confirmed the complaint and located the switch on the counter. Turned switch on and unit tested as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Briarcliff, TX 78738
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for unit over heating. TestUnit and found average temp around 357? with in range. Showed customer how to calibrate unit if necessary job complete.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Temple, TX 76501
Tyler
Job Details: 01/13/2022
Arrived on site for range with dented panel and lower oven not going over 125 degrees. Upon arrival confirmed issue. Found no errors in diagnostics. Confirmed dent in top left portion of panel. Replaced panel. Found cause of lights staying on and lower oven not heating was because door latch button was bent and not being activated when door was shut. Realigned door switch and found lights operating as designed and lower oven preheating to desired temps. Unit functioning as designed call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ4
Near Austin, TX 78703
Tyler L
Job Details: 01/13/2022
"Arrived on site for install of previously diagnosed parts. Installed new control board, control panel, and fuse. Tested unit and found no power, not turning on. Will need new filter board, control, panel, and cavity thermostat. Office to reschedule.; ordrng 1 W11175577 (Control panel) and 1 W11552018 (Control board) and 1 W10269232 (Thermostat cavity) and 1 W10422269 (Filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Al
Job Details: 01/13/2022
"Arrived to inspect ice buildup behind deli drawer. Confirmed the complaint, disassembled and used my steamer to melt the ice. R&R the support, and harness. Reassembled and unit tested properly. Job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to inspect dishwasher control panel issues. Upon further inspection, I found the plastic protective cover on the panel was peeling again. Also found the UI is missing digits. I contacted techline and spoke to Joel and advised of the complaint and my findings. Joel advised that there is nothing reported on this issue and to replace the control panel and UI. Provided SR#7732719157. I am ordering the UI and will return with the control panel. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11414079 (UI)
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2022
Arrived on site to diagnose a microwave that isn't heating. Found door out of alignment and reset it to proper position. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC7HS02
Near Austin, TX 78739
Andrey
Job Details: 01/13/2022
"Arrived on site to test unit for F1E1 error code, tested unit found unit displaying a mis wire error, opened junction box and found unit only receiving L1, neutral and ground, unit requires L1, L2, neutral and ground Not able to test unit fully due to in improper voltage to unit job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Woodway, TX 76712
Jonathan M
Job Details: 01/13/2022
"Arrived on site for a refrigerator that has a drawer that is not fitting. Inspected unit and work area. Confirmed customers complaint and the customer advised that the drawer wasnt sitting properly so they attempted to fix it. They could not fix it and made things worse. Found the door not properly inserted onto the slides. Fixed the door and found one of the door switch is not registering closed. Ran through diagnostics and found the issue with either the right hand refrigerator door, pantry doors, or freezer door switches. Checked the freezer and refrigerator door switches and got the refrigerator door switch to work properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Burnet, TX 78611
Cliff
Job Details: 01/13/2022
Builder replaced microwave in home and no repairs needed.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Holland, TX 76534
Tyler
Job Details: 01/13/2022
"Arrived on site for washer not filling correctly. Upon arrival confirmed issue. Found F8e1 error in diagnostics. Found inlet valve ohming out correctly and ACU sending proper voltage to valve. Found hot side cutoff turned off and not allowing water to fill into unit as needed. Also found actuator popping out of place. Realigned actuator and made sure that issue wouldnt reoccur, found when hot water cutoff was on it would work correctly when washer was activated but cutoff leaked. Informed customer of findings. Washer now functioning as designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Temple, TX 76504
Tyler
Job Details: 01/13/2022
Arrived on site for range needing previous diagnosed main harness asm. Upon arrival installed needed part. Reassembled and tested unit. Found range fully functioning as designed. Call complete
We serviced a
MAYTAG FREEZER
Model MZF34X20DW04
Near Jonesboro, TX 76538
Jonathan M
Job Details: 01/13/2022
Arrived on site for the freezer that is not holding temp and has frost coming in at the top. Inspected unit and work area. Confirmed through customers complaint and found the door bowed at the top allowing exterior air into the freezer. Found the gasket fully seated in the door ordering freezer door in the office will need to contact the customer about a return date .; ordrng 1 W10746789 (Freezer door)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2022
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing error code F9E0. Cleared the code and tested the unit. Unit is operating as designed. Appears the unit was mis-wired when first installed and then got corrected but error codes werent cleared and control didnt recognize this. Advised builder of findings. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Austin, TX 78744
Kevin
Job Details: 01/13/2022
Arrived on site and inspected refrigerator and found customer experienced frost buildup inside of freezer. This was likely due to a food item that has since been moved or consumed because most frost is gone and door is opening and closing properly. Disassembled freezer and remove remaining ice buildup. If issue continues recommended unplugging refrigerator for two days to remove all ice buildup. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of unit not responding properly, I reset breaker, tested unit, unit tested good.
We serviced a
GE OVEN
Model PT916SM3SS
Near Leander, TX 78641
Kimo
Job Details: 01/13/2022
Arrived onsite for wall oven with damaged lamp assembly. Upon inspection I found that the assembly was indeed broke. Customer agreed and I installed new pat and tested unit and found that unit is now operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Austin, TX 78744
Kevin
Job Details: 01/13/2022
"Arrived on site and inspected refrigerator and found water reservoir is frozen. There is a gap between the Styrofoam evaporator cover and the back of the fresh Food liner war or cold air can reach the line on the reservoir. Filled the space with Permagum and used steamer to soar water reservoir and it is now dispensing normally, job complete"
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Leander, TX 78641
Kimo
Job Details: 01/13/2022
Arrived onsite for washer with leak at door. Upon inspection I found water leaking from the bottom of door while running. Upon further inspection I found fir caught in door I removed the fir and tested unit and found unit still leaking will need new below to solve issue. will need parts research.
We serviced a
WHIRLPOOL OVEN
Model KDRS483VSS03
Near McDade, TX 78650
Matthew
Job Details: 01/13/2022
"Arrived onsite for large oven door not closing properly. Upon arrival inspected unit and found door opening more than 90 degrees. Found failed hinges. Replaced hinges new hinges corrected door issues but still having latch issues. Ran diagnostics and found F5E0 door switch error. Called tech line for assistance. No way to test latch and inner lights not working so cannot visibility see open and close mechanism working. Tech stated may be possible to elongate the bracket on the latch for better contact. SR#7732723044. Could not, would need latch replaced.
We serviced a
GE MICROWAVE
Model HVM1540LN1CS
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of unit giving shorted keypad error code, found faulty keypad, ordering console. ; ordrng 1 WB56X10819 (Control panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Austin, TX 78721
Tyler L
Job Details: 01/13/2022
"Arrived on site for complaints of no lights and no water from dispenser. Tested valve with water line and found failed valve. Will need new valve to complete repair. Found all lights out in FC and RC. Found one of the lights slightly dim. Installed new light, no change. Inspected lights further and found the light in the freezer needed to be replaced. Found connections are inaccessible due to them being recessed into the foam. Called techline SR#7732725106. ordrng 1 W11575003 (Valve)"
We serviced a
GE WASHER
Model GTWP1800D1WW
Near Killeen, TX 76542
Tyler
Job Details: 01/13/2022
Arrived on site for washer making loud noise and not draining water out completely. Upon arrival confirmed issue with customer. After further tests I found support rods are now failing. Also found tub seal still in tact but tub is now wrapped around seal causing small intermittent leak into gearcase. Gearcase is failing again and grinding internally. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to unit not defrosting, I removed and replaced the defrost bimetal harness, hv control and UI and tested the unit. Unit is operating as designed with a good frost pattern and in test 6 I verified good voltage. No water leaks observed during service, job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite and found inner door gasket slipped out of place and causing left door switch to not engage. Repaired existing door gasket and tested unit. All checks good. Unit is now operating as designed. Advised customer on repair.
We serviced a
GE WASHER
Model GTW680BSJ3WS
Near Hamilton, TX 76531
Jonathan M
Job Details: 01/13/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the controls, pressure hose, and harness. Tested the unit and diagnostics using the pressure sensor test and drain functions. The unit is working as designed. Advised the customer to keep an eye on the machine and to call back if further issues persist. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW0
Near Austin, TX 78736
Kevin
Job Details: 01/13/2022
"Arrived on site and found F6 E2 error code for communication failure between control board and control panel saved. Removed control panel disconnected power from washer and attempted to reset control panel harness. After reattaching and re-powering on this has not made any positive affect. Control panel is still in operable. Quoted customer for repair Control board and control panel job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
Kimo
Job Details: 01/13/2022
Arrived onsite for to install previously diagnosed pats. Upon arrival I installed sound shield and toe panel. Tested unit and unit operating as designed no leaks. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SDE0
Near Austin, TX 78746
Kevin
Job Details: 01/13/2022
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Wimberley, TX 78676
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of unit not working, found drip pan full of water, I removed drip pan and ran a cycle, couldnt find a leak, I removed door, no signs of a leak from the dispenser or vent, if problem continues, please allow 2 hours of time to run a cycle and see if we can determine where the leak is coming from."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Liberty Hill, TX 78642
Cliff
Job Details: 01/13/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker tray not attached to icemaker head. Reattached tray and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78747
Kevin
Job Details: 01/13/2022
"Arrived on site and inspected dishwasher and found no incoming water. Builder had turned off water and did not turn water back on after customer closed on house. Confirm dishwasher is now operating properly. Discussed correct detergent usage, drying expectations, rinse aid usage with homeowner, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78704
Luis
Job Details: 01/13/2022
"Arrived on site for no lights diagnosed a defective led module,replaced fresh food lower right led module all leds working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78741
Kevin
Job Details: 01/13/2022
"Arrived on site and replaced all high-voltage components. After replacement microwave is still doing the same thing, After correcting wiring microwave is heating normally, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near San Marcos, TX 78666
Andrew
Job Details: 01/13/2022
"Arrived on site to test unit for not cooling properly. Found evap motor not engaging. Upon further inspection found foam piece was caught in blade preventing it from turning. Removed obstruction and evap motor still not engaging. Verified voltage and replaced FC motor with harness. Tested unit, unit now working as designed. Unit not currently connected to water. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ0
Near Austin, TX 78735
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for open close door. Found door not making contact with switch. Secured holder correctly test unit and unit test good job complete.
We serviced a
GE REFRIGERATOR
Model GZS22DGJJFBB
Near Austin, TX 78759
Justin
Job Details: 01/13/2022
"Arrived on site for a refrigerator that was losing cool and not producing ice. Upon arrival the customer stated that the unit will stay cool in the bottom of the FC, but not in the top. They found the same in the RC, and the bottom of the RC was freezing over. I checked temps and found the top side of the RC and FC at about 50?F, and the bottom of both at about 9?F. I gained access to the FC evap and found that the FC evap motor was running very slow. This was not allowing enough cool air to be sucked up and circulated properly. Therefore, causing the lower temps on the bottom, and higher on the top. I also found the unit calling for defrost at the wrong time. This indicates a faulty control, and a faulty evap motor. I also found the FC had a bad LED board. The customer accepted. I am ordering the LED and evap motor. We will return with the control and install all three. Office to reschedule. ; ordrng 1 WR55X26671 (FC LED) and 1 WR60X10307 (FC Evap Motor)"
We serviced a
GE OVEN
Model PT970SM2SS
Near Spicewood, TX 78669
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for unit not heating and turn table turning when door is open. Test unit and found wires to magnetron had come off. Secured wires and unit heating but turntable still turning. Found bad switch replaced switch.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Killeen, TX 76542
Al
Job Details: 01/13/2022
Arrived to inspect lid not latching. Confirmed the complaint and found the unit will require the hinges (L&R) latch (not yet received) and strike to complete the repair. Needs more work ; ordrng 1 W11551369 (LEFT HINGE) and 1 W11551376 (RIGHT HINGE) and 1 W11457841 (STRIKE)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the power to the unit off. Customer advised that the lights and cooling fan dont turn off. I cycled power to the unit and placed it in diagnostics and checked error codes and found none. Tested the components and all are operating as designed. In normal mode with the door closed, I found the lights dont turn off, but the cooling fan is not on either. I tested voltage to the fans and got 123V on high and low speeds. Checked continuity to the fans and both are within range. Checked the sensor and it is reading 1079ohms and unit is at room temp. Checked the door latch switch and it is good. Checked the door switch and found it open which would explain why the lights dont turn off. Customer advised that the unit is connected to WiFi, but not through the Whirlpool app on their device. They wanted to know when they would get updates and I explained that they would have to have the app on their device in order to get update notifications. I contacted techline and spoke to Joel and advised of my findings. Joel advised that with the lights remaining on due to the failed door switch, the heat out off by those lights could be signaling the sensor and turning the fans on. Recommended replacing the door latch assembly and explain how the fans operate. Provided SR#7732721841. I advised my customer of the conversation with tech support. I am ordering the door latch assembly and control panel and office to schedule return service. Both parts will need to be replaced upon return service.; ordrng 1 W10883049 (Door latch) and 1 W11296171 (Control panel)"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78705
Jacob
Job Details: 01/13/2022
Arrived onsite to replace the harness to the unit. Replaced the harness. Could not test the unit as there was no power outlets for the unit to test. No issues at this time. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Austin, TX 78749
Andrey
Job Details: 01/13/2022
"Arrived on site to replace previously diagnosed turn table, replaced part tested unit, grinding noise is no longer present, customer is satisfied, unit is running as designed job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite and found unit unresponsive. Found short at power block neutral. Repaired wiring. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HV1
Near Austin, TX 78745
Tyler L
Job Details: 01/13/2022
Arrived on site for install of new drawer panel. Inspected part for any damage with customer and found none. Installed part and tested to make sure drawer was sitting correctly on the track. Job complete.
We serviced a
GE OVEN
Model JGBC20BEA5WH
Near Elgin, TX 78621
Matthew
Job Details: 01/13/2022
Arrived onsite for extended preheat time. Upon inspection found weak glow igniter. Will need to replace. Ordering bake ignitor. Office to reschedule ; ordrng 1 WB13K21 (Igniter)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Round Rock, TX 78681
Jonathan S
Job Details: 01/13/2022
"Arrived site for washer shaking during spin cycle. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Ran manual test cycle and found all components operating. Removed back access panel and inspected stator, rotor, springs and shocks. Called Whirlpool tech support and spoke with Andy. Adjusted soap concentration levels on load and go for home water softener. He stated unit is operating as designed (SR#773272445). Spoke with customer on normal operation."
We serviced a
KITCHENAID RANGE
Model KFID500ESS02
Near Cedar Park, TX 78613
Kimo
Job Details: 01/13/2022
Arrived onsite for range oven heating slowly in preheat. Upon inspection I found that the broil element had burnt out. I am ordering 1x w11101534 lower broil element.office to reschedule.; ordrng 1 W11101534 (Lower broil element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78746
Kevin
Job Details: 01/13/2022
"Arrived on site and and found water fill tube is frozen again, cleared water fill tube and replaced fill tube heater. Ran test 57 and icemaker cycled, ran test 45 and icemaker filled, ran test 15 and ice level sensor is good, ran test 36 and blower fan is good. Customer is also experiencing valve chatter when water is dispensed at the door with water filter in housing. uninstalling water filter stops cheddar. Will need to bring back water filter housing to correct issue will also bring back reservoir and valve to ensure repair on next visit.; ordrng 1 W11482384 (Water filter housing) and 1 W11482382 (Water reservoir) and 1 W11482383 (Valve) and 1 W11484606 (Water tube valve to housing)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite for torn door pad. Replaced door pads. Unit is now as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JB36NXFXRE01
Near Dripping Springs, TX 78620
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of unit not producing ice, found 120v getting to ice maker, I jumped ice maker, unit failed, I replaced ice maker, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Austin, TX 78759
Justin
Job Details: 01/13/2022
Arrived on site to install previously diagnosed parts. I installed the new ice maker and then tested the unit. I put the unit into diagnostics mode and ran test 120 to run an IM self diagnosis. It passed and harvested as designed. The unit is now running as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS03
Near Wimberley, TX 78676
Brandon
Job Details: 01/13/2022
"Arrived on site for customer complaint of knocking noise, I ran diagnostic tests on all moving components, all tested good, could not reproduce noise at time of service."
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Austin, TX 78705
Jacob
Job Details: 01/13/2022
Arrived onsite for unit not lighting. Tested the unit in bake and it would not light. Upon further inspection. Found that the igniter was to far away from the burner to catch the gas to light. Re aligned the igniter. Tested the unit. Unit tested good. Ordered a new front drawer panel as there are dents on the front and was reported within the 30days. Office to reschedule ; ordrng 1 W10541954 (Drawer panel)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78750
Scott
Job Details: 01/13/2022
Arrived on site for dishwasher making louder noise then normal. Found tub full of suds . Found rinse aid dispenser leaking ( customer had filled tank ) . Ordering dispenser . Excessive suds is making sump motor louder then normal. Advised customer to forgo using rinse aid till repair is complete . No water leaks detected at time of service. Call to set return ; ordrng 1 W11412300 (Dispenser)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Georgetown, TX 78626
Jonathan S
Job Details: 01/13/2022
"Arrived on site for range oven not heating to preheat. Inspected unit and work area. Performed diagnostics mode and checked error codes, no error stored. Tested oven operation and found no spark from igniter. Gained access to DSI control and checked connection from control to igniter. Powered unit on and tested operation and found flame igniting. Assembled unit and continued to test bake operation. Preheated unit to 350? and monitored unit cycling. Cause off of was most likely loose connection to igniter. All tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Spicewood, TX 78669
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for unit not getting water and dispenser not opening. Test unit and found water to unit was off. Turned water on test dispenser and dispenser door opening job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78704
Jacob
Job Details: 01/13/2022
Arrived onsite for lights not working in the freezer and partially in the RF. Found that one light in the refrigerator needed to replaced and all the freezer lights needed to be replaced and after further investigation found that the led control was needed. Replaced 6 lights in total and the led control. All lights turned on after replacement. No issues at this time.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Round Rock, TX 78664
Wesley
Job Details: 01/13/2022
Arrived onsite for. It drying clothes and found completely obstructed duct. Cleared duct. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ
Near Pflugerville, TX 78660
Wesley
Job Details: 01/13/2022
Arrived onsite and repaired unit with a recessed cam. Corrected interlock alignment and secured with tighter screws. Unit is now operating operating as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Lakeway, TX 78738
Leonardo
Job Details: 01/13/2022
Arrived on site to test unit for unit not draining. Test unit and found glasss tuck in drain motor. Removed glass test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Bastrop, TX 78602
Matthew
Job Details: 01/13/2022
Arrived onsite to replace previously diagnosed parts. Replaced thermal fuse. Tested unit and unit is heating properly. Recommended customer clean ventilation yearly at a minimum. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW
Near Buda, TX 78610
Andrey
Job Details: 01/13/2022
"Arrived on site to replace previously diagnosed damaged console, replaced console,customer is happy with the part job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Buda, TX 78610
Andrey
Job Details: 01/13/2022
"Arrived on site to test unit for not reaching temp and loose handle, tested unit found bake igniter take 3 attempts to fire, replaced bake igniter and dis board, adjusted air shutters on both elements, tested unit to 450, unit fired multiple times, after first try, ran unit @450 for 15 minutes, holding temp correctly, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78741
Tyler L
Job Details: 01/13/2022
"Arrived on site for complaints of no power, not functioning. Tested unit and found failed door latch. Installed new door latch and tested. Unit passed all tests in factory diagnostics. Started a quick wash cycle and monitored. Unit functioning as designed. No water leaks detected, job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Austin, TX 78731
Justin
Job Details: 01/13/2022
Arrived on site for a refrigerator that was not dispensing water. Upon arrival the customer stated that this is his second unit that is doing the exact same thing. I checked the water pressure at the customers wall and found it to high. I lowered it and then tested the unit. The water was now dispensing as designed. Call complete.