Service History 159

We serviced a
KITCHENAID RANGE
Model KCGS556ESS02
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a cooktop that won't light. Found center burner orifices stripped preventing conversion. Holder and lp kit will be needed to complete repairs. Office to set return appointment. ; ordrng 1 WPW10639175 (Orifice holder) and 1 W10853432 (Lp kit)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2021
Arrived on site to install previously diagnosed parts. I turned the unit off at the breaker and installed the parts. I then powered the unit back on and preheated the unit. I monitored the temperature with my thermocouple and found the unit now heating as designed. Call complete.
We serviced a
GE DRYER
Model GTD42EASJ1WW
Near Dripping Springs, TX 78620
Robert
Job Details: 05/11/2021
Arrived on job for inspection and cleaning. Found the belt broken and dryer not working. Unable to find belt in parts.; ordrng 1 BELT
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2021
"Arrived on site for a refrigerator not making ice. I tested the temperatures and found the FC at 0?F, the RC at 40?F after being opened for a little bit, and the ice box at 17?F after being opened for a little bit. I then gained access to the IM and found 10VDC from black to red pins on molex when it should be 12VDC, indicating a possible inner door UI issue. I also found when it test 120 in diagnostics the unit would get into 02 break position and nothing would happen. Per tech sheet it should time out after 60 seconds and throw an error code but it never did. I activated the valve to the IM and it worked as designed. I advised him that we will install the IM first and may need to also install the UI. . ; ordrng 1 W11330486 (Inner Door UI) and 1 W11115534 (Icemaker) and 1 W10810008 (Ice Box Switch)"
We serviced a
JENN-AIR COOKTOP
Model JGD3536BS00
Near Austin, TX 78730
Kevin
Job Details: 05/11/2021
"Arrived on site and replaced four remaining torx screws, found propane orifices were not moved over to the new orifice holders when they were replaced. . ; O-emld tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS0
Near Austin, TX 78752
Scott
Job Details: 05/11/2021
"Arrived on site for dishwasher getting stuck in mid cycle . Ran diagnostics got 8-1 , 6-1,5-1 ,7-1,7-2 error codes . Checked all components associated with erro codes . All checked normal . Found triac failed on control ordering control. No water leaks detected at time of service . Call to set return .; ordrng 1 W10854215 (CONTROL)"
We serviced a
WHIRLPOOL MICROWAVE
Model MH1170XSS0
Near Round Rock, TX 78664
Wesley
Job Details: 05/11/2021
Arrived onsite and found unit operating with heating failure. Ordering mag cap and diode to repair. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Bertram, TX 78605
Cliff
Job Details: 05/11/2021
Arrived on site to replace previously ordered parts for freezer. Due to location of unit was unable to properly braze lines because of wind. Homeowner will relocate unit to a suitable location for repairs. Compressor is no longer sealed and will need to be reordered. Office to set appointment for two hours.; ordrng 1 WPW10507886 (Compressor)
We serviced a
MAYTAG DISHWASHER
Model MDB7979SHZ0
Near Austin, TX 78757
David
Job Details: 05/11/2021
Arrived on site to install previously diagnosed parts to resolve non cleaning dishwasher and broken upper track. Replaced inlet valve and upper right rack adjustor. Retested unit and found unit is now filling properly and working as designed. Call complete. No water leaks found.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Taylor, TX 76574
Wesley
Job Details: 05/11/2021
Arrived onsite and replaced the latch due to codes indicating latch failure. Advised customer on repair. All checks good during testing.
We serviced a
MAYTAG WASHER
Model MHW8630HW0
Near Austin, TX 78703
Jacob
Job Details: 05/11/2021
Arrived onsite for UI panel not responding and acting erratically. Looked at the unit. Once powered on the unit started to act on its own. Customer was able to call an install company to come out pretty quick to remove the washer to make accessible to work on and replace UI panel. Replaced UI panel. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS207BSS00
Near Austin, TX 78733
Kevin
Job Details: 05/11/2021
"Arrived on site and did not find any issues with door gaskets on either oven. Condensation and food drips on the interior of the door is not a functional repair and its not covered. Did not find any issues with oven, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KUDC10FXSS5
Near Austin, TX 78733
Kevin
Job Details: 05/11/2021
"Arrived on site and inspected dishwasher and found one LED is out on the control panel, after replacing it dishwasher is correct,
We serviced a
WHIRLPOOL RANGE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 05/11/2021
"Arrived on site to inspect range light not turning off. Upon further inspection, I found the unit being a microwave/oven wall combo unit and corrected the model/serial numbers on the ticket. Found unit in demo mode and placed into diagnostics and completed a factory reset. After resetting the unit, I found the oven light continued to stay on and also found the unit heating without placing the unit into Bake/Broil mode. I cycled power to the unit and retested and unit continues to fail. I am ordering the console and main control and office to schedule turn service. Unit power left turned off and a note left on the unit to remain turned off until repair can be completed due to safety. ; ordrng 1 W11297728 (Console SS) and 1 W11261167 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSF26C4XYY00
Near Austin, TX 78746
Kevin
Job Details: 05/11/2021
"Arrived on site and inspected refrigerator and found customer has removed water filter, replaced filter and dispenser at this time is operating normally. Customer experienced dispenser stopped working for several days. Inspected icemaker and found it is jammed by ice cubes that did not drop out of the tray properly. Cleared Icemaker and After manually cycling it motor is operating normally and it filled with water. Requested that customer continue to monitor both operations, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78745
Luis
Job Details: 05/11/2021
"Arrived on site for ice forming in freezer. Found gap on upper portion of freezer gasket light showing with door closed,remolded upper portion of gasket checked door seal good."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS0
Near Austin, TX 78739
Leonardo
Job Details: 05/11/2021
Arrived on site to test unit for unit leaking. Test unit and found fill valve leaking on left front side. Replaced fill valve test unit and unit test good no leaks present at this time job complete.
We serviced a
GE MICROWAVE
Model HVM1750DP1WW
Near Lago Vista, TX 78645
Justin
Job Details: 05/11/2021
Arrived on site to install previously diagnosed parts. Upon further inspection I found cracks on the plastic on the MW and I showed/advised the customer of my findings. I attached the pics to quick-pic. I unplugged the unit and installed the new control and console. I found the new console had a small scratch. I showed the customer this and she said the scratch was fine and there was no need to order a new one. I then tested the unit with a cup of water and ran a 30 second cycle four times. The unit is working as designed and heating. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Pflugerville, TX 78660
Kayman
Job Details: 05/11/2021
Arrived onsite for range with feet missing or bent. Upon inspection I found the right side foot bent out of shape and the left side foot gone completely. I replaced the left side foot and the customer provided a right side foot that the manufacturer had sent them. I replaced that one as well and made sure the unit was level. No gas leaks detected during time of service.Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near San Marcos, TX 78666
Noah D
Job Details: 05/11/2021
"Arrived on site to inspect unit for not spinning fan quietly, upon inspection found the unit was hitting metal foil, fixed install and tested. Complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78737
Robert
Job Details: 05/11/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Leander, TX 78645
Justin
Job Details: 05/11/2021
"Arrived on site for a washing machine not draining. Upon arrival the customer stated the real issue was the unit would fill up and rain. No spin or agitate in the cycle, but she would hear a clicking sound. I put the unit into diagnostics mode and found stored error code F7E6 for motor fault. I put the unit into diagnostics mode and ran a test cycle and it ran through as designed, but on agitate it sounded a little slow. I then manually activated high spin and fast agitate and it worked as designed. Yet again the agitate sounded off. I gained access to the bottom of the unit found everything looked good. I found correct 120V at the wall. The basket turns freely as well. I gained access to the control and put my multimeter probes in J2-4 to J2-6 and ran a slow agitate on the unit. During this I had a large range of fluctuating voltage on VAC. I did the same test on J2-4 to J2-5 and the same issue occurred. The unit should get 120V during this. This indicates a bad control not sending proper voltage. I replaced the control and ran the same VAC test again. It was still having this issue. However, I did find the correct voltage for spin on the same pins. Per tech sheet the unit is 1/3 HP and the motor at those pins should ohm to 3.5-6 and the are both almost 2 ohms over.. I am ordering the cap, motor, shifter, harness, and another control. Office to reschedule. ; ordrng 1 W11498797 (Control) and 1 W11497303 (Motor) and 1 W10913953 (Shifter) and 1 W11428524 (Capacitor) and 1 W11450611 (Lower Harness) and 1 W10694685 (Upper Harness)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BB2
Near Leander, TX 78641
David S
Job Details: 05/11/2021
The complaint is the cooktop isnt sparking again on the cooktop. I gained access to and replaced the main harness. I tested voltage at the main harness and found it good. I tested the unit and found it not sparking still. I tested continuity through the switch harness and I found good continuity on all switches. I tested continuity to the igniters and found good continuity. I am ordering the spark module to complete; ordrng 1 WP6610341 (Spark module)
We serviced a
MAYTAG WASHER
Model MHW7000AW2
Near Georgetown, TX 78633
Jonathan
Job Details: 05/11/2021
"Arrived on site for washer leaking durning cleaning cycle. Inspected unit and work area. Found traces of water from air vent. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 no water entering washer. Ran test cycle and monitored operation. Found water level good and all function on inlet valve are working. Found drain pump louder than normal. No leaks detected during service mode. Ran unit on cleaning cycle in attempt to get unit to leak. Inspected underneath unit and found dust, indicator of no water leaks from underneath unit. On,y traces of water were from air vent. Informed customer next cleaning cycle to inspect by air vent. All tested good, no water leaks detected
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Hutto, TX 78634
Kayman
Job Details: 05/11/2021
Arrived onsite for refrigerator with frost in the freezer. After inspection I found a small amount of frost on the right side of the bins and door of the FC. I found the FC at 8 and the RC at 38. I did not see any frost anywhere else in the FC. I found a very small gap in the upper right corner of the gasket so I adjusted the brackets and it helped close the gap. They had a complaint of a humming or vibrating noise so I tested all fans and compressor in diagnostics but could not recreate any abnormal noises. I added some adhesive between the chassis and liner of the unit where the frost was forming in case air was getting through that way. I called techline to report TJ gave me SR#7730729950. Job complete.
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Austin, TX 78732
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of unit not starting, found broken start button holder, I replaced button holder, unit tested good
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a washer that is making unusual noise. Found belt slipping on cam and both parts will need to be replaced to complete repairs. ; ordrng 1 WPW10006384 (Belt)
We serviced a
JENN-AIR RANGE
Model JGRP548HL00
Near Leander, TX 78641
Tommy
Job Details: 05/11/2021
"Arrived onsite for previously diagnosed parts. Upon arrival replaced door interior, and tested, unit is now making contact and turning lights off as designed. Job Completed."
We serviced a
WHIRLPOOL DRYER
Model WED4900XW2
Near Austin, TX 78739
Robert
Job Details: 05/11/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Dryer heating and noise level normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78749
Luis
Job Details: 05/11/2021
"Arrived on site for no ice. At time of visit ice bucket full,ice forming in icemaker mold."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW6
Near Austin, TX 78747
Leonardo
Job Details: 05/11/2021
Arrived on site to test unit for not heating. Test unit and found high voltage making loud noise and sparking. Will order new cap diode and magnetron. ; ordrng 1 W10850446 (Cap) and 1 W11256462 (Diode) and 1 W11493410 (Magnetron)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Austin, TX 78738
Robert
Job Details: 05/11/2021
Arrived on job for complaints of ice maker not working properly and temperature in freezer warm. Customer said the freezer temperature will warm am stuff started to thaw and then re freeze. Ice maker will make ice then melt. Found the deli control changed settings if I touched area around control. Ordered complete cover it includes harness. Should also replace control HV.; ordrng 1 WPW10732682 (cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Georgetown, TX 78628
Jonathan
Job Details: 05/11/2021
"Arrived on site to install previous diagnosed parts. Gained access to RC evaporator and removed failed thermistor and hard wired new thermistor. Installed new fan scroll and cover. Removed UI and installed new. Powered unit on and tested operation. Performed diagnostics mode and tested tested circuit. All tested good, no water leaks detected. Spoke with customer on temperature recommendations."
We serviced a
GE WASHER
Model GFWR4800F2WWNO
Near Burnet, TX 78611
Cliff
Job Details: 05/11/2021
Arrived on site to diagnose a washing machine that is not cycling. Tested unit and found stator shorted and knob broken. They will need to be replaced to complete repairs. Also will bring control in case needed..; ordrng 1 WH02X10404 (Motor) and 1 WH12X26034 (Control) and 1 WH01X10748 (Knob)
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Jonestown, TX 78645
Justin
Job Details: 05/11/2021
Arrived on site for a range not reaching proper temp. Upon arrival the customer stated that the unit would not thoroughly cook a pizza and it would take significantly to long. I put the unit into diagnostics and found no error codes. I preheated the unit and found the average temp while set at 350?F to be 355?F. I called techline and spoke to Anthony and received SR# 7730735593. He advised advising the customer on letting the unit preheat roughly 15 minutes longer after the beep and trying different rack positioning. I also advised the customer that if the temp or cycle is changed during use then you have to press start again otherwise it will stop.Call complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Briarcliff, TX 78669
Brandon
Job Details: 05/11/2021
"Arrived on site for customer complaint of control buttons stuck behind frame, I adjusted control housing, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78727
Scott
Job Details: 05/10/2021
Arrived on site for freezer not cooling . Found ice had build up on evap due to door not sealing properly due to rails failing . Ordering rails . Call to set return ; ordrng 2 WPW10120018s
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Georgetown, TX 78633
Lou
Job Details: 05/10/2021
"Arrived on site to inspect microwave/oven wall unit MW not working and having a burnt smell. Upon further inspection, placed a cup of water inside the microwave and tested for 30 secs. Immediately, I could hear something electrical and a burnt smell odor. Cycled power to the unit and pulled it from the cabinets and got access to the controls. Cycled power and tested again and found the inverter board was shorting out. Cycled power and removed the magnetron cover and found where the inverter board had shorted. Removed and replaced the inverter board and retested. Unit is operating as designed. Job completed"
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near New Braunfels, TX 78132
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for not allowing selections, upon inspection found the unit was working normally but had multiple ACU miscommunication errors, will need to order and replace ACU and UI together. Office to reschedule ; ordrng 1 AUTHO (AUTHO ) and 1 W10830753 (panel-cntl)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near New Braunfels, TX 78132
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the unit was not wired correctly. Rewired and tested. Complete"
We serviced a
JENN-AIR RANGE
Model JJW3830DS00
Near New Braunfels, TX 78132
Noah D
Job Details: 05/10/2021
"Arrived on site to inspect unit for not allowing selections, upon inspection found the stuck key error, customer had been reseting with no changeComplete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2021
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Austin, TX 78746
Kevin
Job Details: 05/10/2021
"Arrived on site and inspected dryer and found airflow is partially restricted. Recommended to homeowner that vent to the exterior of the home be inspected/cleaned to improve experience. Took one picture of vent tester. Dryer will still give a reminder to check the lint screen, this is only a reminder not an error. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pflugerville, TX 78660
Wesley
Job Details: 05/10/2021
Arrived onsite and found loose connection to the heater underneath the unit. Corrected connection. Unit is now operating as designed. Advised customer on repair.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Kayman
Job Details: 05/10/2021
Arrived onsite for wall oven with tech console issues. I confirmed that the unit is stuck in control lock mode. I replaced the UI console and main control. The customer was able to get the unit connected to WiFi while I was onsite but I left the whirlpool wifi connects teams number. The unit began to preheat as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Copperas Cove, TX 76522
Al
Job Details: 05/10/2021
Arrived on site and inspected freezer lighting.Confirmed the complaint and found the freezer module was defective and not working.Order W11449273 module.Office to schedule return services due to part availability bulb is PSP item.Needs more work ; ordrng 1 W11449273 (Freezer Module bulb)
We serviced a
ROPER RANGE
Model FEP320KW0
Near Killeen, TX 76541
Al
Job Details: 05/10/2021
"Arrived on site and inspected roper range with burner and oven temperature issues.Confirmed both and corrected the burner by straightening the prongs on the element and found burner now works properly.On the ice issues, the unit heats
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Moody, TX 76557
Jonathan
Job Details: 05/10/2021
"Arrived on site for refrigerator that?s making a popping sound. Inspected unit and work area. The customer advised that the unit is not making a grinding or squealing sound but that one is icemaker drops ice, it pops like the heater inside the icemaker isn?t working. Jump to the icemaker and could not replicate the customers concern. The customer was complaining about the unit all around due to several issues he had with the unit since it?s been installed including the unit being on level. ;
We serviced a
MAYTAG DRYER
Model MED5630HW
Near Temple, TX 76502
Tyler
Job Details: 05/10/2021
"Arrived on site for dryer not working. Upon arrival found unit would not turn on. Checked for proper voltage at outlet. Found only 80 volts being received. Inspected hardware inside dryer. Found no visible issues with hardware. Recommended to customer to get an electrician out and after if she had any other issues, to contact us. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Holland, TX 76534
Tyler
Job Details: 05/10/2021
"Arrived on site for a washer not turning on. Upon arrival I found in diagnostics a F5E2 (lid lock fault). Upon further testing, found proper dc voltage going to latch, but not registering unit being locked. Replaced lid lock and factory reset the unit. Found unit fills, agitates, drains without any issues. No leaks before, during, or after repair. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Gatesville, TX 76528
Jonathan
Job Details: 05/10/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area.
We serviced a
FRIGIDAIRE OVEN
Model FEF366EMC
Near Killeen, TX 76543
Al
Job Details: 05/10/2021
"Arrived on site to inspect the oven with no power.Confirmed the complaint and checked voltage from the wall and got 122/121/243.Also checked voltage at the control and found the unit control was the issue, and was dead.Ordering the main control and overlay Also found the front right burner is defective and had no continuity.Needs more work ; ordrng 1 316419141 (Overlay) and 1 316418200 (Control (ES300))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Waco, TX 76705
Jonathan
Job Details: 05/10/2021
Arrived on site for a refrigerator that will make ice. Inspected unit and work area. Took temperature in the freezer and found the freezer sitting at 3?F. Went to jump icemaker and found the icemaker off. Turned on the icemaker and the icemaker began to harvest. The unit cycled and refilled. Removed water from the icemaker and jumped the unit again. The unit did a full harvest again and refilled. Advise customer of issue and how to avoid future issues with the icemaker. Unit is working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Temple, TX 76502
Tyler
Job Details: 05/10/2021
Arrived on site for ice machine not making enough ice. Upon arrival ran diagnostics and found unit cycled through each setting fine. Upon arrival Id also found ice sheet on heater grid but grid wasnt melting ice properly. Called whirlpool techline after finding ohm resistance to grid was 5.5ohms and voltage was 11 ac volts to grid. Techline says both of these reading are within specs but that we should return with new heater grid. Heater grid has not been melting ice and is instead causing ice to melt natural land not fill inner cavity quick enough. Techline Sr# 7730713173. Office will need to reschedule due to availability apart currently being out of stock; ordrng 1 W10919199 (Cutter grid)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Temple, TX 76504
Tyler
Job Details: 05/10/2021
"Arrived on site for washer not spinning clothes out well enough. Upon arrival entered diagnostics. Found F7E6 (motor fault). Upon further inspection, found that the actuator shaft had popped out of place. Installed new actuator based off old design. Ran multiple diagnostic tests. Found unit functioning as designed. Unit now spins clothes out thoroughly. No leaks before, during, or after repair. Call complete."
We serviced a
KENMORE REFRIGERATOR
Model 253.9280213
Near Killeen, TX 76549
Al
Job Details: 05/10/2021
Arrived on site and on a 2/2 to inspect an upright freezer icing over onto the freezer floor.Confirmed the complaint and found the drain tube also clogged causing the issues.Used my steamer to melt and clear the ice buildup.Reassembled and unit tested as designed.Customer satisfied.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB01
Near Waco, TX 76710
Jonathan
Job Details: 05/10/2021
Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. Found unit turning on but then with immediately turn off the compressor. Found proper voltage going to the compressor. Replaced starting device and tested unit. Unit began running and cooling as designed without turning off the compressor. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76549
Al
Job Details: 05/10/2021
"Arrived on site and inspected top rack of dishwasher failure.Confirmed, removed and replaced the adjuster.Reassembled and unit tested as designed.JOB COMPLETE"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Kingsland, TX 78639
Cliff
Job Details: 05/10/2021
"Arrived on site to diagnose a washer that will not agitate. Found actuator slipped of cam, and replaced it per service pointer. All is working properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL DRYER
Model LGN2000PG0
Near Round Mountain, TX 78663
Cliff
Job Details: 05/10/2021
Arrived on site to diagnose a dryer that has a bad seal. Found rear felt torn and replaced it. All is working properly at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/10/2021
Arrived on site to diagnose a dishwasher that had a burning smell. Found something had gotten on heater during dry cycle and has burnt off. No repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, TX 78681
David S
Job Details: 05/10/2021
Arrived on site for fridge making a noise. I inspected the unit and work area. I spoke to the customer and found out the noise starts and stops when the door is opened and closed. I tested the evaporator fan and found out that is the noise. I spoke to the customer about the fan noise. And how it is normal. Its not being blocked by ice or hitting anything. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB835DC4
Near Hamilton, TX 76531
Jonathan
Job Details: 05/10/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced user interface and tested unit. Unit begin working as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS00
Near San Marcos, TX 78666
Andrew
Job Details: 05/10/2021
Arrived on site to test unit for UI resetting at midnight and customer has to input date and time. Replaced UI and advised customer to connect unit to WiFi. Also advised customer on service pointer W11525554. Unit heated to 350 no issues. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Cedar Park, TX 78613
David
Job Details: 05/10/2021
"Arrived on site to diagnose vent hood that has issues removing filters. Found the latches were stiff on the right side. Found the tabs holding the Latches for the filters were bent, causing difficulty sliding. Bent the tabs straight up and down to allow sliding better. Advised customer on how to remove filters properly. All is now working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78737
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of unit not powering on, found failed UI console, ordering UI console. ; ordrng 1 Cnote (Office to reschedule)"
We serviced a
LG MICROWAVE
Model LMHM2237ST
Near Georgetown, TX 78633
Jonathan
Job Details: 05/10/2021
"Arrived on site to install previous diagnosed part. Removed failed control and installed new. Assembled unit and tested operation, all tested good. Set clock and tested heating operation again. All tested good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details: 05/10/2021
Arrived on site to test unit for display turning on and off. Test unit and found bad console. Replaced console. Test unit and unit pre heated to 350 job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/10/2021
Arrived on site for SAFETY Range gas smell. Range has multiple leaks. Could not determine which valve gas was escaping from. Ordering manifold to return and complete the repair. Returning with all parts JIC. ; ordrng 1 W10512763 (Manifold)
We serviced a
WHIRLPOOL DRYER
Model MEDE900VW0
Near Austin, TX 78723
Robert
Job Details: 05/10/2021
Arrived on job for complaints of error code f01. Confirmed code and found control not responding.After replacement test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Pflugerville, TX 78660
Wesley
Job Details: 05/10/2021
Arrived onsite and found refrigerator had power but does not run and display is dead. Returning with parts. ; ordrng 1 W11214887 (Ui) and 1 W11449482 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Gatesville, TX 76528
Jonathan
Job Details: 05/10/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced control and tested unit and diagnostics. Found the unit making the knocking and screeching sound it?s been making since day one immediately as it went to high-speed. .; ordrng 1 W11454734 (GEARCASE )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Cedar Park, TX 78613
David S
Job Details: 05/10/2021
Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer full of frost and the return vents iced over. I also found the drain pan full of ice. I tested the thermistor and found them within range. I cleared out the ice and the drain pan. I poured water down the drain pan and found it draining properly. I replaced the main control for the unit. I reassembled the unit and found it working and cooling as designed. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78724
Robert
Job Details: 05/10/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation. Customer said the issue was not that there was a noise but lack of noise. After watching video found that the fan was not running only the turntable. Replaced control
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2021
"Arrived onsite for washer making noise. Upon arrival put unit in diagnostics was able to record error codes for lid switch/ lock and basket fault. Lid switch will need replacement. Upon inspection found found evidence of failing gearcase. Oil present underneath unit components. Cam had come loose and shredded belt but also warping pulley and motor pulley. Will need to order motor , cam and belt and return with gearcase and latch. Schedule for two hrs. Office to reschedule. Returning with all prescreened parts. ; ordrng 1 2HRS (2HRS) and 1 W10832724 (drive motor) and 1 W11239857 (belt)"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Cedar Park, TX 78613
David S
Job Details: 05/10/2021
Arrived on site for washing machine making a noise. I inspected the unit and work area. The customer played a video of the noise to me and it sounded like clicking. I gained access to the cam and found a broken flashlight stuck between the cover and the cam. I removed the cover and flashlight. I removed the cam and ispected the teeth and gear case. I found both in good condition and no oil leaking from the gear case. I reassembled the unit and put it through a diagnostics cycle. It operated as designed. I filled the tub half way with water and ran a heavy agitation. I found it working as designed. No water leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Bastrop, TX 78602
Jacob
Job Details: 05/10/2021
Arrived onsite to replace parts ordered by previous tech. Replaced dispensers. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4616FW0
Near Austin, TX 78717
David
Job Details: 05/10/2021
Arrived on site to diagnose dryer that was not running in auto setting. Found faulty timer was not engaging. Replaced timer and retested. Unit is now working as designed and properly heating. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM01
Near Cedar Park, TX 78613
David S
Job Details: 05/10/2021
Arrived on site for fridge freezing food. I inspected the unit and work area. I gained access to the freezer evaporator and found a full frost pattern. I tested the freezer thermistor and found it out of range. I replaced the thermistor. I inspected the fresh food section and found the top shelf full of water bottles and high liquid content products. All the cooling on this unit is down in the freezer and comes out and circulates from top of the fresh food section to the bottom. The top shelf will be the coldest part of the fridge. Any products its high liquid content will freeze on that shelf. The unit is working as designed. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX335HPS00
Near Hutto, TX 78634
Wesley
Job Details: 05/10/2021
Arrived onsite and found ice bin drain clogged and draining slowly causing ice that dropped to melt in the standing water. Used compressed air to clear drain line. No external drain pump. Good batch of ice produced while onsite. Water is now draining.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Kayman
Job Details: 05/10/2021
Arrived onsite for refrigerator not dispensing water or ice. After inspected the unit I found the door switches would depress and turn off the lights but no function at the dispenser. I tested P3-7 to P1-2 at the main control and found no voltage going to the valve when the dispenser paddle is pressed. I checked continuity at the paddles and found them in range. I tested the left side RC switch again and the switch popped out at me. The dispenser is now working every time. I replaced the switch and the unit is working as designed. I noticed a small dent on the left side door where the switch touches the door. I added a provided plastic square to the dent to try and prevent further issues with the door switch. No leaks detected during time of service. Customer had some concerns with the mullion not sliding in correctly or being off center. I uninstalled the mullion and found 1 of the wires on the mullion side had backed out of the connector so I replaced the mullion as well. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS01
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/10/2021
"Arrived on site to install previous diagnosed part. Powered off at circuit breaker. Gained access to UI, removed failed UI and installed new. Reinstalled unit and powered unit on. Performed setup operation and tested unit. All tested good. Spoke with customer on attempting to keep steam from control panel."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Austin, TX 78753
Wesley
Job Details: 05/10/2021
Arrived onsite and found microwave cook plate dislodging while in use. Tested thoroughly and found all operating as designed with no defective parts or operation. Was able to replicate problems by loading weight on one side of plate or by taking the support ring partially off track. Advised customer on best use and care. All checks good.
We serviced a
KITCHENAID RANGE
Model KGRS505XSS00
Near Georgetown, TX 78628
Jonathan
Job Details: 05/10/2021
"Arrived on site to install previous diagnosed part. Gained access to igniter and tested operation. Found no amps to igniter. Gained access to igniter connection and measured resistance and found opened. Removed failed igniter and installed new. Tested operation and found igniter glowing and flame ignited. Assembled unit and tested operation to preheat. Tested all other operations. Found center burner and right rear burner not igniting. Found center burner clogged with grease and screws rusted up, would need to replace orifice holder and burner. Back right has failed spark igniter and harness.
We serviced a
KITCHENAID MICROWAVE
Model KCMS1555RSS2
Near Lakeway, TX 78738
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of door not opening and not starting, found broken control panel. Needs part 8205816; ordrng 1 8205816 (Control panel) and 1 Cnote (Office to follow up)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS2
Near San Marcos, TX 78666
Andrew
Job Details: 05/10/2021
"Arrived on site to test unit for not responding. Found brown wire on control relay not connected. Connected wire, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV01
Near Austin, TX 78725
Jacob
Job Details: 05/10/2021
"Arrived onsite for unit not making ice. Customer said the unit just recently started making ice. Looked at the ice bucket inside the unit and saw a good amount of ice made. Heard unit fill the ice maker, felt for water in ice maker, felt water. Customer said if unit is working then we can just leave it alone. No leaks at this time. Job complete"
We serviced a
KENMORE FREEZER
Model 253.264721
Near Austin, TX 78737
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of unit not maintaining temperature, found customer replaced main control and UI control, ordering thermistor. ; ordrng 1 297018400 (Thermistor)"
We serviced a
MAYTAG MICROWAVE
Model MMV6190FZ1
Near Austin, TX 78749
Leonardo
Job Details: 05/10/2021
Arrived on site to test unit for door not closing correctly. Test unit and found upper switch holder stuck in the door closed position when door opened. Secured upper switch holder test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Austin, TX 78727
Scott
Job Details: 05/10/2021
"Arrived on site for no cool fridge . Found fresh food evap covered in ice . Following service pointer W11329116C, found thermistor too high on line . Steamed out all frost and ice off fresh evap. Replaced and proper placement of thermistor, replaced control and fresh evap cover . No water leaks detected at time of service. Job complete"
We serviced a
MAYTAG WASHER
Model MHWE450WW01
Near Round Rock, TX 78681
Wesley
Job Details: 05/10/2021
arrived onsite for unit filling while in standby and off. Intermittent. Ordering the inlet valves to repair. Office to reschedule. ; ordrng 1 WPW10289387 (Valve) and 1 WP8183181 (Nozzle)
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Austin, TX 78754
Robert
Job Details: 05/10/2021
Arrived on job to replace previously diagnosed parts. After replacement test operation and run calibration. No leaks detected at time of service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78731
Luis
Job Details: 05/10/2021
"Arrived on site for freezing in fresh food compartment. Found multiple items frozen in fresh food compartment removed icemaker assembly checked damper operation good,door sealing correctly checked gaskets good,called tech support ordering a ui control,thermistor found defective door bin also ordering bin. ; ordrng 1 W10316760 (Thermistor) and 1 WPW10355264 (Bin) and 1 W11265135 (Ui)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2021
"Arrived onsite for refrigerator not cooling in both sections. Upon inspection found fans and compressor running. Compressor did sound a little louder than normal. Found compressor to be hot and discharge line extremely hot. Unit is having a sealed system issue. Ordering evaporators, compressor, valve, non up dryer, oil less gauges and lokring. Unit will need sealed system technician scheduled for two hours. Office to reschedule. ; ordrng 1 LOKRING (LOKRING ) and 1 OILLESSGAUGES (OIL LESS GAUGES ) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler) and 1 W11099748 (evaporator) and 1 W11291123 (evaporator) and 1 W11393142 (COMPRESSOR )"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78728
Scott
Job Details: 05/10/2021
Arrived on site for clicking noise . After talking to customer found washer is not agitating . Found actuator failed . Replaced part . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete .
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Pflugerville, TX 78660
Matthew
Job Details: 05/10/2021
"Arrived onsite for washer not completing cycle and making noise. Upon arrival put unit in diagnostics and found stored error codes for F7E8 motor stator over temp and F3E2inlet water temperature fault. Ran auto test and found unit noisy during agitation. Inspected underneath unit and found warn components. Unit will need replaced Rotor, stator, washplate, gearcase and inlet valve. Returning with prescreened parts as well. Will need AUTHO. Office to reschedule.; ordrng 1 NEEDSAUTHO (NEEDS AUTHO ) and 1 W10752283 (washplate) and 1 W10754158 (motor stator) and 1 W11173597 (housing)"
We serviced a
JENN-AIR REFRIGERATOR
Model JCB2588WER00
Near Austin, TX 78739
Luis
Job Details: 05/10/2021
"Arrived on site for no ice. Ran diagnostics on optics failed diagnosed defective optics,replaced optics tested optics passed."
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78724
Robert
Job Details: 05/10/2021
Arrived on job for complaints of front left burner not working. Found gas is flowing but no spark to that burner. Replaced module and test. Range working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Kayman
Job Details: 05/10/2021
Arrived onsite for refrigerator leaking water. Upon inspection I found the filter housing leaking constantly. The customer stated that it started leaking when they put in a new filter. I could not see any visible damage to the filter head. I accessed and replaced the reservoir with filter head. I also replaced the inlet valve jic. I turned the water back on and installed the filter. The unit is no longer leaking but there was water sitting in the bottom of the RC and ice starting to form. I also found the FC door was frozen shut due to water dripping down from the RC. I found some small gaps in the liner under the RC pantry door so I called techline to report. Spoke to rich SR#7730720171 he advised I fill the gaps with some adhesive but do not attempt to pull the door open while its frozen because it can tear the liner. I advised the customer of this and explained the manual defrosting process for this refrigerator the unit is otherwise working as designed at this time and no leaks detected after servicing the filter housing. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model GI15NDXTS0
Near Austin, TX 78738
Brandon
Job Details: 05/10/2021
"Arrived on site for customer complaint of unit not producing ice, found failed water valve, I replaced valve, then found failed recirculating pump, I replaced recirculating pump assembly, unit tested good. ; ordrng 1 WP2313628 (Recirculating pump)"