On arrival verified complaint of noise. Replaced damper motor due to motor is growling. Verified damper function. Unit no longer makes noise job complete installed wpw10479155

"MGD6630HW3 Arrived to install parts. I removed and replaced the burner and installed the conversion kit. The unit had difficulty igniting and after adjusting the burner tube assembly, the issue was resolved. No gas leaks detected during service"

"Arrived on site for f8e4. Also found f9e2. Removed bottom panel. Removed drain pan, cleaned and cleared. Cleared codes. Ran diagnostics and confirmed no leaks underneath dishwasher. Opened door and found no evidence of leaking within door. Removed and replaced door gasket as water spots indicate it may not have sealed. Tested and verified no leaks. CAll complete."

Arrived on site for water collecting on freezer door gasket. Since day one it keeps happening. Found frame looks to be damaged. Called tech line. Sent in pics. Sr#7739598477. Will be sent in for review.

Arrived on site with new door. Removed and disassembled door. Installed new door with spacers and nameplate. Verified operation. Call complete

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the FC evap motor and removed the towel from the return vent and tested. Unit is operating as designed. Upon my arrival, I found ice/frost building up in the ice dispenser chute and at the top of the FC section and FC door. I placed my flashlight inside the unit and closed the door and found the FC door gasket slightly gapped in the upper right corner at the center mullion. I adjusted the liner/chassis in the upper right corner of the FC section and applied some silicone to seal the gap in the liner. Closed the door and found the gap is sealed now. Cleared the ice/frost and recommended the tenant monitor the unit and if they find frost buildup up again to call it in for service. No water leaks observed during service, job completed. WP2315549"

"Arrived onsite for dishwasher not washing top rack. Upon arrival I found all washarms plugged with debris causing an uneven wash. All three spray arms will need to be replaced as well as the accumulator as it was also plugged. I tried to clean all plugged up parts. The arms have too much debris and cannot be cleaned out. I went over with the customer about how to clean her dishwasher. Ordering WPW10327455 Third lvl spray arm, WP3400918 retainer, WPW10605345 spray arm, W10803178 lower spray arm, W11205078 Accumulator. No parts installed. No water leaks present at time of service. Office to RS.; ordrng 1 WPW10327455 (Third lvl spray arm) and 1 WP3400918 (Retainer) and 1 WPW10605345 (Spray arm) and 1 W10803178 (Lower spray arm) and 1 W11205078 (Accumulator)"

"Arrived on site to inspect refrigerator slow water dispensing and loud hammering noise. Upon further inspection, I tested the water dispenser and after approximately 5 seconds of dispensing, the water began to get slower and slower and the valve began to make a hammering noise. I removed the water filter and retested and the unit operated as designed. When I removed the filter housing cover, I found a small amount of water had leaked from the housing water line connections. I removed and replaced the filter housing and installed the filter and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed. No one available to sign for receipt (model home). WPW10394053"

Arrived onsite for ice maker fill valve chatter. Unable to replicate failure. Replaced valve in case of valve failure. Advised customer on possible hi pressure chatter cause. W11548535

Arrived onsite for complaint of microwave tripping the breaker. Tested microwave on different outlet/circuit and demonstrated proper function without tripping. Advised builder that something wrong with the dedicated microwave circuit. No parts used

"Arrived onsite and replaced the Moro and blower together to solve the motor stalling issue. Advised customer on repair. All checks good. W1154961, WP697772"

Arrived onsite and restored proper cooling function by replacing the evap fan hitch restored airflow. All checks good. WP2315549

"Arrived on site to test unit for not latching and not washing. Upon arrival customer stated unit does not agitate, just fills with water and then drains. Also doesnt latch. Ran a diagnostic cycle found all components properly engaging. Found no visible damage on any components. Ran a quick wash, unit filled with water and started agitating as designed. No issues found with this unit. Customer then stated that clothes come out wet at the end of the cycle, explained to customer that overloading the unit will cause that or the floor system in the shed would cause the unit to shake and throw it off balance Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for clothes wet at the end of a cycle. Ran a drain and spin with clothes inside the unit, unit is very off balance indicating that the shocks will need to be replaced. Ordering parts, rescheduled for 08/02.; ordrng 4 W11316766 (Damper assembly)s"

"Arrived on site to test unit for broken wheels. Inspected unit found lower rack wheels have broken off and melted. Replaced wheels (W10195416V) X4, tested unit, unit is now functioning as designed. Customer has no other complaints. No leaks detected, job complete."

"Arrived on site to test unit for noise. Customer stated unit will make a scraping sound later in the cycle. Inspected unit and found the blower wheel has been broken causing that noise. Replaced blower wheel (WP697772) and motor (W11126010) as precautionary. Tested unit, scraping koise has been eliminated. Noticed drum has been bent and is oval shaped causing unnecessary strain on all moving components, will also need to order drum for return visit. Ordering part, rescheduled for 08/01. Customer is aware apt may be rescheduled if part does not come in time.; ordrng 1 W10626460 (Drum assembly)"

"Arrived onsite for unit making noise and drum felt falling off. Tested and found as drum would turn at about the 4 oclock position the felt would flap over. Drum appears to be out of round. Also found lots of vibrating from blower housing. OrderingBasket, repair kit, motor, blower wheel housing and pads. ; ordrng 1 W10508188 (Drum) and 1 WP697772 (Wheel) and 1 WPW10211911 (Blower housing) and 1 W11364931 (Motor) and 6 W11113654 (Sound pads)s and 1 4392067 (Repair kit)"

"Arrived on site for a dishwasher that wont start a cycle. Inspected unit and work area. The customer advised the initial issue was that anytime they tried to select a cycle, the unit would immediately click over to the drain/cancel button and they could not use it. After cycling power, the advise if theyre able to run a psychopath at the dishwasher will not stop running until they legitimately press the cancel button. Around the enter, enter diagnostics and found an F2 E1 (stuck key) error code. I tried to advance through the error codes and found the start button was not activating, and therefore would not let me move forward and diagnostics. Ordering the control and rescheduled the customer to 8/1. No parts were installed.; ordrng 1 W11637583 (Control)"

"Arrived on site to test unit for ice clumping in bin and excessive frosting. Ran a harvest cycle on the IM, IM cycles properly and filled with water, no water splashed out into the ice container. Inspected unit for frost buildup, stated to customer that glazing on the walls is normal and its due to the color of the unit. Customer also stated her food gets frosted up, noticed freezer temps were set too low on the UI. Set temp to 0?. Formed gasket to the frame to minimize air leak, advised customer to monitor. If issue persists recommend to return with all parts shown on Service Pointer #W11685264. At this time unit is running as designed, no parts installed, no leaks detected, job complete."

"Arrived on site to inspect unit for not starting, but having power. Upon closer inspection found latch not clicking locked as well as wire to drain severed. Reattached wire, and replaced latch, unit is now running as intended. No leaks present at this time. Job complete. USED W11513248"

Arrived on site to inspect unit for lid locking and making clicking sound but not starting a cycle. Found error code f5e3 upon arrival as well as unit stick on spin cycle. While inspecting unit for error codes found lights blinking one at a time instead of simultaneously. Inspected valve found no signs of buildup up. Recommend replacing control due to inconsistency of lights blinking and actions of unit stopping and losing its position but working in diagnostics cycle and working in cyst after completing a diagnosis cycle. Office to reschedule. ; saved tckt

"Arrived on site to test unit for torn gaskets, tested unit found both RC gaskets cracked, replaced and tested, unit is now functioning as designed, no leaks detected job complete installed 2xW10830046"

"Arrived on site to inspect washer knocking/thumping noise. Upon further inspection, the customer described the noise as the unit possibly getting off balance. I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed. After testing, I pressed down on the tub assembly and when it popped back up, it moved to the front of the unit. I didnt find a lot of play in the tub assembly, but it popped back up towards the front of the unit. I removed and replaced the suspension rods and while I had the top lifted, I removed the tub ring and using my flashlight, I checked the basket for any missing holes in the sides of the basket. I found the basket is good and calibrated the unit and leveled the unit. Retested in diagnostics, and the unit operated as designed. I made recommendations for use and care (load size/balanced load) and recommended they monitor the unit and schedule service if it continues to get off balance. No water leaks observed during service, job completed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like the FC evap fan motor hitting ice. I inspected the freezer (FC) section and found no ice on the evap cover, but I found ice clumps at the bottom left corner of the evap drip pan. While removing food items from the freezer shelves, I found pieces of ice falling off of the packaging. I removed the evap cover to find a mound of ice built up on the left side of the fan motor shroud (photo). I checked the ice maker fill tube and found a small gap between the fill tube chute and back wall. I tested the ice maker and when it began to fill, I found a stream of water running down the back wall and going into the evap fan area where I found the ice build up (photos). I advised the customer of my findings and using some permagum from my van stock (212643), I placed a small bead around the fill tube chute and retested the ice maker and it is operating as designed with no further leaks (photo). Reassembled the freezer section and retested and unit continues to operate without any leaks. No leaks observed at the end of service, job completed. 212643"

On arrival verified complaint of noise. Noted floor dame in quick pics at arrival. Found evap cover is vibrating. Adjusted evap fan mount and added vibration dampening material to plastic housing. Reinstalled evap cover and noted reduced noise from unit. Unit is working correctly job complete no parts installed.

On arrival verified complaint of heard pop now no heat. Found table still turns but no heat. Inspected diod and found flow both ways. Replaced and ran test with magic light tool. Unit now runs and heats correctly job complete installed w11256462

"On arrival verified complaint of MW not closing softly. Advised customer unit does not have soft close on MW doors. No info in owners manual but showed customer manufacturer website stating only oven door, unit is working as designed job complete. No parts installed"

On arrival verified complaint of fan venting under unit and blowing hot air into kitchen. Advised customer of how vent system is set up and how and when it operates. Ran cycle and verified function. Advised customer unit is working as designed job complete no parts installed.

Arrived on site with new control. Removed panel. Replaced main control. Verified operation. Call complete.

"Arrived on site to test unit for temp not correct when set to 350?! Test unit by checking average temp of the unit by measuring the 3 highs temps and the 3 lowes temps. Got 378?,369?,361? and lowes at 329?,336?,345? added them up and dived by 6 and got 353? average temp job complete. NO PARTS USED."

Arrived onsite to test unit for gas smell when oven ignites and they open the door. Test regulator and all connections for gas leaks no leaks present. Turned oven on and can smell regular gas smoke for initial ignition for oven to ignite. Normal gas smell from gas valve releasing gas for unit to ignite no gas leaks when oven is on. Job complete

Arrived on site to inspect dishwasher not draining upon further inspection something seems to be faulty with drain pump impellers or foreign debris Is stuck in drain. Advised the customer that they will need to remove the unit due to unit sitting below flooring and cannot be removed without altering floor. I will reschedule with customer and returning with parts. No leaks observed during service. ; schdld next appmnt for 7/30 TUE !

"Arrived on site to follow up on refrigerator with issues with freezer door after replacement. Resident said the door had a gap in it and likely had a bad gasket out of the box. I examined the door and found massive gaps on the top and side from a warped door. Bottom of door was 3/4 inch from mullion, top of door was 1 1/8 from the mullion. Prior to replacement the door did seal, but had a dent. I could find nothing wrong with the hinges, and cabinet is square. Ordering a new freezer door due to being warped and not contacting mullion. ; ordrng 1 LW11258441 (Freezer door)"

Arrived on site to inspect washer out of balance. Upon further inspection placed unit in diagnostics and observed no error codes. I first checked the suspension and it tests good. I proceeded to test all components individually on manual test mode and all components tested good. I checked the level and noticed the right front leg was not making good contact with the floor so I adjusted the leg. Unit is operating as designed. I ran a calibration cycle before leaving. No water leaks observed during service. No parts installed

"Arrived on site to inspect refrigerator dispenser not dispensing. Upon further inspection checked the water supply, water supply tested fine. I tested the valve, valves tested fine. Water filter tests fine as well. Reassembled unit and unit is operating as designed. Most likely cause was a partial freeze in the reservoir and the action of dispensing water during testing, cleared the reservoir. No parts installed. No water leaks observed during service."

"Arrived on site to inspect washer not draining. Upon further investigation place unit into diagnostics and observed error codes F8E3, F0E2, F9E1. I gained access to drain pump and found a piece of clothing had become lodged in the pump. The pump had become damaged from the obstruction. I replaced the drain pump, reassemble the unit and retested. The unit is now working as designed. No water leaks observed during service. W11578225"

"Arrived on site to inspect door dents. Proceeded to install booth doors however, both new doors have dents as well and will need to re order both doors. Office to reschedule.; ordrng 1 LW10638684 (Door) and 1 LW10638683 (Door)"

"Arrived on site to diagnose refrigerator making noise when it's running. On arrival could hear massive buzzing as soon as I walked in the door. Noise traced to the freezer, evaporator fan. Found the fan had a large ice formation on the left side. I checked the icemaker fill and confirmed it was leaking under the fill tube / slide. I added some silicon to the tube and made sure it stopped leaking. Removed ice from evap fan assembly. Unit now working as designed. No parts needed. Call completed."

"Arrived on site to install previously diagnosed spark module to resolve intermittent sparking issues. I assisted the customer in cleaning out the center burner, and advised on cleaning burner caps to resolve sparking / ignition issues. I replaced the cooktop module and was able to run all burners. If issue continues the next step is to replace the wiring harness. At this time all functions working when tested. Parts used - WPW10475159."

"Arrived on site to diagnose cooktop that is sparking at random. Customer says sometimes they would hear it sparking, and then cut the breaker on and off and it stops. I removed the cooktop and checked the switch harness. Found no shorts, but some of the clips were a little low, and this could cause the switch to trigger. I adjusted the positions of the igniter switch Harness and verified unit isn't clicking anymore. Saw no other signs of problems. No parts needed. Repair completed."

"Arrived on site to diagnose washer banging around / issues with drawer. Examined drawer and unit, found drawer front bracket broken, and also not sitting flush. Ran unit in high speed spin and found it gyrating abnormally and banging around. I looked closer at the cabinet and found a massive dent / bowed out left side, causing both issues. Ordering new cabinet / 2 hours / 2 man job to remove tub and basket and replace cabinet and front panel. ; ordrng 1 W11318818 (Drawer Front) and 1 W11352995 (Cabinet) and 1 W11325579 (Front Panel) and 1 W11314678 (Console Bracket)"

"Arrived on site to diagnose refrigerator that was leaking from the dispenser. I tested the unit and could not duplicate any issues. Based on the description it sounds like there had been some air in the line, which was displacing the water in the line and making it run. Unit seems to have fixed itself and no repair is needed. No parts needed, unit working as designed. Call completed."

"Arrived on site to diagnose refrigerator leaking water. Examined unit and found the icemaker fill tube extension was never installed when fridge was delivered, resulting in water spraying into the unit. Installed proper full tube extension and tested an icemaker fill. Verified no water leaks once completed. Parts used - Wp2174755."

"Arrived on site to test unit for no ice production, tested unit found water trickling into reservoir, removed filter and tested, water pressure returned to normal all components are activating properly, explained to customer that filter needs to be changed out every 3-4 months do to excessive calcium in the water, at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for not cooling, tested unit found Evaporator frozen over, unit has a defrost system failure, will need to replace control, UI, thermistor and harness on next visit, ordering parts reschedule for 8/6 no parts installed ; ordrng 1 W11449482 (Control) and 1 W11545823 (Harness) and 1 W11518204 (UI)"

"Arrived on site to test unit for oven not heating, tested unit found failed igniter, replaced and tested, unit is now running as designed, job complete installed W11176454"

"Arrived on site to test unit for condensation, tested unit found that customer has a two dryer setup and when other dryer is running the steam is coming out the unit that currently not running, explained to customer that units are not installed properly and they will need to contact installers to correct venting issue, advised customer not to run both units until the issue has been resolved at this time job complete"

Arrived on site for all LEDs are out water and ice dispenser not operating and deli ui is darkened.. ui allows you to get onto diagnostics but low voltage components are not responding. Replaced control WPW10675033 and door ui W11577100. All low voltage components are now operating except deli ui. Removed deli ui and found compartment filled with water and harness is corroded and falling apart. Need to replace left side deli door. Found some condensation on ice container door and a small amount of water below icemaker on icebox. Ordering. Left side deli door and icemaker and dual valve to have on hand for next visit. Office to reschedule ; ordrng 1 W10815669 (Left deli door) and 1 W11482383 (Dual valve) and 1 W11658802 (Icemaker)

Arrived on site for a dryer that is not heating. Inspected unit and work area. I did confirm the customers complaint and found no heat coming from the dryer on a timed dry high heat cycle. I checked voltage going to the unit and found proper voltage and polarity. I gained access to the heating components and found the element open. I went ahead and replaced the heating element and tested the unit. I found the unit working and operating as designed. The customer also complained about her lint trap as her lint trap was warping and not catching lint. I spoke to Clemson was advised that would still be covered. Ordering the lint trap and the office will need to contact the customer about a return date due to limited parts availability. 279838.; ordrng 1 W11603116 (Lint trap)

Arrived onsite for a freezer that is not cooling correctly now after the sealed system was worked on. I found the sealed system working as designed but the red indicator light never shuts off. I found the black and orange wires reversed on the thermostat and I found one side of the thermostat sticking and not opening causing the light to stay on. I replaced the thermostat and corrected the wiring. I checked the side of the freezer on the inside of the unit and the wall was at -6 degrees when the control cycled off. All is working as designed. Call complete. INSTALLED W11685637 THERMOSTAT.

"Arrived on site for blower not working. Found connection was loose. Corrected and verified operation. All fan speeds working as designed. Lights working, call complete. No parts."

Arrived on site for burner knob not working properly. Found off seas not in correct position for the back right burner. Removed front panel. Replaced right manifold. Verified operation. Call complete.

"Arrived on site for not operating, upon arrival, ran diagnostics and get error code F2-E3 ACU/UI mismatch. Replaced control W11513246. Test unit by running a quick cycle with no laundry and operated correctly. Ran a normal cycle with laundry and operated correctly. Unit is operating as designed. No leaks present at this time. Job complete"

"Arrived on site for door to closing. Not sealing, found gasket had large gaps all around . Replaced door gasket. Used heat gun to form into place. Call complete.m"

"Arrived onsite for unit having a refrigerant leak. On arrival inspected unit. Found unit unplugged. Unit pulled from wall, some marks on floor. No compressor cover present. Also found system still pressurized. Need to identify source of leak. Installed access valve and dye drier. Pulled vacuumed and charged per spec. Set to return Aug 2nd. To identify leak and complete Sealed system repair. Used WPW10143759 and W11506635. ; ordrng 1 2hr (2 hr) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

"Arrived on site for sealed system repair. Power unit and confirmed Compressor is locked pulling 11 amps. System and found system still pressurized. Replaced compressor dryer and access valve. Ran nitrogen and found no additional signs of leaking. Charge per spec and tested. Unit is now functioning properly. Advised customer to give 24-48 hrs to stabilize. Job complete. Used W10309994, WPW10143759 and W11506635"

"Arrived onsite for RC temps above average and no ice being made. Inspected and found evaporator frosted over. Disassembled and found upper portion of evap frosted over, lower half was good. Tested and heater did energize and bi metal showed closed. Found electronics not communicating allowing defrost cycle not to stay on long enough to thaw entire evaporator causing air flow restriction and temperature discrepancy. Replaced main control and UI and thawed evap. Air flow returned and unit is functioning properly. Customer will monitor"

"Arrived on site for refrigerator no water. On inspection the water was a slow stream no water removed the filter and it works normally. The filter was frozen, I ran hot water through it started to work but slow. The bottom of the fridge was 37? the top was 44?. The fc was 9 ? the 6 hour average rc temperature was 37? and the fc was 2?. The customer complaints were the wild temperature swings. The evidence is the ice clumped together and the filter frozen but not the reservoir. No ice build up on fc or the rc Evaporator.7739599036 Customer is doing daily temperature readings and will call in with info; O-emld tckt"

Arrived onsite for f3e2 error and found the main lower harness broken to the temp sensor. Ordering the lower harness and the temp sensor. Returning with the control. Unit back panel removed prior to arrival leaving in condition for ease of access. No parts used. ; ordrng 1 W11509207 (Lower harness) and 1 W11320546 (Sensor)

"KRFC704FPS04 Arrived to install previously ordered parts. I found the system flat, with no balanced pressure, but the factory Lokring joint at the compressor return looked suspicious and I proceeded with compressor replacement. Vacuuming showed a serious leak and I was unable to get the systm below 1500 microns. Inspection and pressure testing of the condenser showed it leak-free and the unit will require evaporator replacement. During N2 pressure testing, a hissing sound may have came from the FC evaporator, but I am ordering both in case of need. The door gasket will be installed upon completion of the sealed system. No leaks observed during service. ; ordrng 1 W11291123 (RC Evap) and 1 W11099748 (FC Evap) and 1 2HoursSealedSystem (2 Hours Sealed System)"

Arrived on site to inspect washer no locking and touch pad not responding. Upon further inspection I placed unit into diagnostic and observed F5E1 (lock in open position) and F2E1 (stuck key). I will need to replace door latch assembly and latch and bezel however I will also need to order a UI and will install all parts on return visit. I am ordering W11125152. Office to reschedule follow up. No water leaks observed during service. ; ordrng 1 W11125152 (Console)

"KRFC704FPS04 Arrived to correct RC cooling issue. Inspection reveled the RC capillary tubing was restricted. Dismantling each section reveled the issue to be at the evaporator entry point. After removing the partially restricted portion, the unit regained normal cooling. I had contacted the MFG for wisemotion compressor stalling information and was given file #7739595445. Operational test good, no leaks observed during service."

"Arrived onsite and found unit operating with failed charge. Replaced compressor and added dye drier and access valve. Vacuumed and charged to spec. Unit is now operating as designed. W11482579, WPW10143759, W11506635, w11504434"

Arrived onsite and found compressor failed and overloading the start device. Verified with test device that behaved the same way. Ordering repeat compressor replacement. Office to reschedule. No parts used ; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evap) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier)

"Arrived onsite and replaced manifold and washarm. All checks good. W11607104, WPW10498900"

Arrived on site to test unit for unit tripping breaker. Test unit and found unit on GFCI breaker. Turned oven on and breaker tripped. Turned breaker back on and pre heated oven to 350? with out unit tripping job complete NO PARTS USED.

Arrived on site to test unit for burners not working. Tried all burner to boil water and all burners test good. No problems founds. Job complete.

Arrived on site to test unit for unit not working. Test unit and found unit working as designed. Unit filling with water and wash motor coming and draining correctly. Job complete no parts used.

Arrived on site to replace start switch. Replaced switch test unit and unit going up and down and fan coming on job complete. W11230930

Arrived on site to test unit for oven taking too long to cook. Test unit and turned unit on test mode to test sensor at room temp and sensor was reading 71? at room temperature. Turned unit on to 350? to test unit average temp. Test unit and found 376? and 367? 375? higher temps and 334? 341? and 332? on low ends. Added them up and divided by six and got 354? average temp. Showed customer hot to calibrate the unit if its still not cooking correctly job complete. NO PARTS USED.

Arrived on site to test unit for un it making noise when running. Test unit and found noise coming from blower. Removed unit form cabinet and found debris inside blower. Cleared blower test unit and unit test good. No noise at this time unit working as designed. NO PARTS USED

"Arrived on site to replace door diagnosed on previous trip due to being bent and not shutting properly. Replaced door, tested unit, unit is now shutting properly. Job complete. USED W10861224"

"Arrived on site to inspect unit for power button not turning fan on. Upon closer inspection found only power one on vent did not work, power 2 and 3 as well as lights came on. Replaced control due to power 1 failure, tested unit all components now activated. Job complete. USED W10851619"

"Arrived on site to replace both RC door gaskets diagnosed on previous trip. Replaced gaskets, used heat gun to form seal, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED 2 W11556926"

"Arrived on site for noise and cooling issue in fresh food. Customer played recording of noise,removed evaporator cover in fresh food section,ice build up around fan and right side of evaporator,defrosted evaporator replaced cover,reassembled unit ran diagnostics changed defrost setting to basic. Used w11610999"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The store associate advised that the original customer was saying that it stopped cooling and ruined her food. They had no further information as to what was happening. I found the unit plugged in in the associate advised that they had plugged it in three hours earlier. I took a temperature of the freezer and found the freezer at -2?F. I took the temperature of the refrigerator and found it at 36?F. I ran the unit through diagnostics and checked all thermistors. All showed within range. I attempted a forced defrost and found the heater kicking on and working as designed. Id advise the customer that based on all my checks, I could not determine exactly what happened but that the unit was cooling and operating as designed. Call complete."

"Arrived on site to test unit for F3E2, tested unit found harness and temp sensor are good but control has failed, replaced control and tested, unit is now running as designed, no leaks detected job complete installed W11549931"

"Arrived on site to test unit for tripping breaker, tested unit found unit is powering on but compressor will not engage, replaced control and tested, compressor is now engaging observed evaporator developed a frost unit is now running as designed, job complete installed W11566851"

"Arrived on site to replace previously diagnosed console, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11135391"

Arrived on site to to replace turntable and magnetron and capacitor. No answer at the door called the number and its the builders number. He said the customer had gone out to lunch didnt know what time they will be back at. Builder would get with the home owner and call the office to reschedule ; ordrng 1 2hourJob (2 hour job)

Arrived on site to test unit for unit tripping breaker when customer was using the oven and went to turn the right front burner on. Turned oven on to 350? and turned all burners on and unit do not trip breaker. Called Techline and test unit and Techline checked all voltage and amps and voltage test good and amp draw at 14.2. Per Techline it could be the GFCI breaker or supply lines job complete. SR#7739583470 NO PARTS USED

Arrived on site to test unit for unit not draining. Test unit and found drain motor humming. Removed drain motor and found food stuck in drain motor. Cleared finish away from drain motor test unit and unit drains correctly job complete. NO PARTS USED.

"Arrived on site to test unit for unit not running properly, tested unit found humming during agitation, found failed shift actuator and capacitor and worn out cam, replaced parts and tested unit is now running no leaks detected job complete installed W11428524, W10721967, W10913953"

"Arrived on site to test unit for noise, tested unit found unit running per design, the noise that was customer concern was the evaporator fan, explained to customer that that is normal operation and within manufacture specifications, advise customer that loaded FC with more items will dampen the fan noise at this time unit is running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for drum not turning, tested unit found broken belt and idler on motor shredded off, replaced all parts from repair kit and motor, tested unit unit is now running as designed, job complete installed 4392065, 279827"

"Arrived on site to inspect unit for dent. Inspected unit found dent on FC door. Replaced FC door (LW11026355), tested all components, unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for F1E0 internal board failure error code. Entered diagnostics and verified stored error code. Replaced control (W11620481) and tested unit, all components engaged properly and unit is now running as designed, job complete."

"Arrived on site to test unit for ice in the FC. Inspected unit found gaskets have been compressed causing an air leak. That air leak caused condensation to build up inside the FC which then froze causing ice on the walls and sealing the door. Formed gasket to the frame, unit is now sealing properly. Unit is now functioning as designed, no leak detected, no parts installed, job complete."

"Arrived on site to test unit for F8E4 float switch open error code. Upon arrival customer stated unit is still in warranty, customer provided POP, added to quick pics and sent to claims thread. Customer stated unit started to leak from the bottom right corner behind the door. Inspected unit found no visible damaged parts, ran diagnostic cycle all components properly engaged. No stored error codes. Replaced spray arm (W11579565) as precautionary due to calcium build up. Advised customer to load the dishes on the bottom rack in a way where the water stream would not be redirected down, causing a tidal wave effect and pushing water over the lip. Unit is running as designed, no leaks detected, job complete."

Arrived onsite for a refrigerator with the doors not sealing. I found the doors sealing properly. The customer stated the right crisper drawer would not close all the way. They stated some moisture builds up in the left crisper drawer. They stated water pools in the drip tray at the dispenser and the machine makes loud noise at times. I found the shelf for the crisper drawers not installed correctly causing the right drawer to hit the rear of the shelf because the weight of the product on the shelf was causing it to bow down. I explained that because the shelf wasnt in correctly and because the deli drawer dampener was on the left side this could be causing more than normal sweating in the crisper drawer especially if the doors had been left open for any extended period of time because the home was so warm. I found the ice door not closing correctly causing the water in the drip tray. I found the ice bucket with clumps of ice. The customer stated they dont use much ice. I explained the bucket needs to be dumped every two weeks if the ice is not used to prevent ice door closure issues and auger motor issues. I found the ice door not sealing causing the ice to melt and drip into the drip pan. The ice door will need to be replaced. I ran the machine thru multiple test with Ms listening and could not duplicate the noise they said they were hearing. The customer is going to try and record the noise. Ordering W11572058 separator. RS for Thu 8/1/2024.; ordrng 1 W11572058 (Separator)

"Arrived onsite for a refrigerator to replace the previous diagnosed parts. I found the system full of refrigerant. I removed the old refrigerant. I replaced the failed compressor, drier, and added an access valve on the new compressor. I vacuumed the system and charged it with 5 ozs of R134A. I tested the refrigerator and had good pressures. All is working as designed. Call complete. INSTALLED W10233961 COMPRESSOR K & W11506635 COUPLER."

"Arrived on site to test unit for broken strike, tested unit found strike broke again, customer stated that she does not slam the door closed, replaced strike and tested, found a constant click coming from slider and loud screeching noise for gear case, inspected and found rotor screw loose rubbing against cover causing damage to interlocking teeth, oil leaking out from gear case, and defective slider, rubbing against clutch, will need to replace gear case, clutch, slider, rotor and control if needed, rescheduled for 8/2 installed W11457841; ordrng 1 W11449841 (Gear case) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 W11627517 (Control)"

"Arrived on site to test unit for leak. Filled basket up with water about 8-10, basket dropped all the way to the floor. Drained water and tested suspension, suspension is extremely bouncy which is causing water to miss the tub ring and rotor to rub on the floor causing the grinding noise. Called techline to document SR#7739579801. Will need to order suspension and additional parts to ensure completion on return visit. Replace suspension, control, and rotor. Will also need to raise leveling legs atleast half way. Ordering parts, no parts installed, rescheduled for 07/30.; ordrng 1 W11400156 (Suspension) and 1 W11419051 (Control) and 1 W11260238 (Rotor)"

"Arrived on site to inspect unit for door not shutting. Upon closer inspection found catch broken within door, replaced catch, tested unit, unit is running as intended. Job complete. USED W11240283"

"KDPM604KPS01 Arrived to inspect drying issue. There was a recently washed, partial load of dishes in the unit, consisting mainly of plastic ware and water droplets were present. Testing the machine within service test mode, I found all functions present and there was no rinse agent within the dispenser, which was set at the factory setting of A3 and suggested for the area and water is A1, which I corrected. The unit engaged the heating element and the expected current was observed. I discussed detergent type and amounts with the customer and advised on the use of rinse agent. Operational test good, no leaks observed during service."

"Arrived on site to inspect unit for not draining water at end of cycle. Upon closer inspection found drain pump not engaging properly sounded as if it had blockage, removed drain found no signs of blockage. Replaced drain due to beginning signs of complete failure. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED 8269144A"

"Arrived on site to inspect unit for not reaching proper internal temperature. Upon arrival customer stated home inspector found issue and customer has noticed frozen pizzas take 5 minutes longer then they should. Set unit to 400 to gather average internal temp, unit at pre heat was about 50 degrees above as designed. Watched temperature while heating element cycled on and off, 380, 420, 384, 415, 388, 414. Unit is well within range. Off set temperature 10 degrees per customers request. Job complete. NO PARTS USED"

"Arrived on site to inspect unit for not starting a cycle but has power. Upon closer inspection f9e1, f0e2, f0e1, f8e1. Long drain, oversuds, load in drum during clean cycle, and long fill. Also door was locked upon arrival. Unable to get door open due to it being locked and not draining. Will need to order pump and return with second technician to deal with stacked unit. Office to reschedule. NO PARTS USED. ; ordrng 1 W11578225 (Pump) and 1 2man (2 man)"

"Arrived on site to inspect unit for not turning off. Upon closer inspection error code f8e1 popped up during customers wash cycle for long fill error. Customer stated he only uses cold water, hot water valve was turned off, informed customer unit cycles between hot and cold to get proper temperature could possibly be reason for code. Also found water trickling into unit during the diagnostic cycle. Valve appears to have issues closing, replaced valve, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11513255"

"Arrived on site to inspect unit for dent on door. Documented dent on door, replaced door, tested unit. Unit is running as intended. No leaks present at this time. Job complete. USED LW10912313 W11223753"