Service History 158 - Appliance Express

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near San Marcos, TX 78666

Kevin

Job Details: 05/09/2023

"Arrived on site and inspected microwave and found at this time display is working properly. Confirmed all other functions are working normally, job complete"

We serviced a

KITCHENAID OVEN

Model KOSE500ESS

Near San Marcos, TX 78666

Kevin

Job Details: 05/09/2023

"Arrived on site and found oven is showing F9E0 and is unresponsive, replaced control board and it will now begin a bake cycle and is working properly, job complete."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX305ESS2

Near Waco, TX 76710

Jonathan M

Job Details: 05/09/2023

Arrived on site for an ice machine that is making too much ice. Inspected unit and work area. Did confirm the customers complaint and replaced the bin thermistor. The unit again at work and operate as designed. Call complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near New Braunfels, TX 78130

Andrew

Job Details: 05/09/2023

Arrived on site to test unit for loud noise when filling. Found no stored error codes. Ran diagnostics and customer stated noise was when unit is filling. Showed customer design of valves and fill housing. Advised noise is normal part of operation and unable to change design. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdbm04

Near Lakeway, TX 78738

Luis

Job Details: 05/09/2023

"Arrived on site for noise complaint. Found loud vibration noise while compressor running,removed compressor cover adjusted condenser coil lines near compressor noise no longer present.

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW04

Near Dripping Springs, TX 78620

Luis

Job Details: 05/09/2023

"Arrived on site. Per customer unit defrosted at time of visit unit cooling correctly no excessive ice build up on evaporator fan running items all frozen,replaced main control"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPA01

Near Buchanan Dam, TX 78609

Maurice R

Job Details: 05/09/2023

Arrived onsite for ice machine not making ice. The ice machine was working and there was a ton of ice. The customer wanted the unit clean and a filter installed. I started the clean program and told the customer that it need to run for 90 minutes and I installed the filter at that time. The user is operating as designed and no water leaks detected during service.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS2A

Near Killeen, TX 76549

Tyler

Job Details: 05/09/2023

Arrived on site for dishwasher not draining and lower spray arm melted. Upon arrival confirmed damaged spray arm and tested unit. Found no clogs and dishwasher draining on multiple tests without leaks. Informed customer to let us know if issue reoccurs. Call complete

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Leander, TX 78641

Kimo

Job Details: 05/09/2023

Arrived onsite for a washer that is showing error code F2E2. HMI Disconnected. Upon putting the unit in diag mode I found that this code was stored. I replace both the control and ui. Then check the gear case and the motor and found them all good. Then I tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Round Rock, TX 78665

Vincent

Job Details: 05/09/2023

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R134 5.5oz. Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Austin, TX 78749

Scott

Job Details: 05/09/2023

"Arrived on site for no heat dryer . Getting correct voltage at block . Checked thermostats and fuse , hound heating element has failed . Replaced element . Unit now heating properly. Customer recently had vents cleaned before service .

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS2

Near San Marcos, TX 78666

Andrey

Job Details: 05/09/2023

"Arrived on site to replace previously diagnosed external drain pump, reservoir drain pump, recirculating pump, reservoir, reservoir water slide, waterslide hose, dispenser and tube, replaced parts and tested, unit is running as designed, unit has made one sheet of ice

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78758

Vincent

Job Details: 05/09/2023

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was unit had stop dispensing water and making ice. At arrival CX explained unit started to work fine again. Called techline to document and spoke with Kert SR#7736366311. Installed the caskets and used sealer. Unit should operate as designed. Advised customer to monitor it for a couple of days. No leaks where observed during service. Job completed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Belton, TX 76513

David Z

Job Details: 05/09/2023

Arrived on site to replace strike to resolve washer not starting. Replaced strike and tested. Verified proper function. Repair completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Liberty Hill, TX 78642

Gerry C

Job Details: 05/09/2023

"KRSC703HPS04 Contacted the MFG tech assist, Chris SR# 7736366440. During inspection for a noise complaint and vibration, the customer told me they found a slight amount of moisture within the FC compartment, at the bottom near the door opening. I found the mullion had a twist to the metal section, starting approximately 12 up from the bottom and getting worse as it went down. With a light placed in the FC compartment, light was visible at the affected corner area. Even pressing firmly on the door did not completely seal the area and it immediately returned to the amount shown in the pictures when released. The cabinet is correctly set and looking from the side of the unit, both doors are perfectly in plane with each other, ruling out cabinet twist, which can cause similar conditions. The tech line was unable to receive images at the time of call and I manually uploaded the images via the MFG website and called back, discussing with tech Austin.

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Manor, TX 78653

Joe Z

Job Details: 05/09/2023

"Arrived on site for not operating and has water in tub. Upon arrival ran diagnostics and got error code F9-E1 long drain, ran a drain and spin and drain pump will not energize. Raised the unit to inspect drain pump. Found harness to drain pum is not secure. Secured connection and test unit. Drain pump now energizes and drains water correctly. No leaks present at this time. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Waco, TX 76707

Jonathan M

Job Details: 05/09/2023

Arrived on site for a washing machine that is going off balance and is walking. Inspected unit and work area. Checked behind the unit and found that the shipping bolts had not been removed from the back causing the issue. Removed the shipping bolts and tested the suspension. Found the suspension was good. Did find the unit was unlevel and was leaning towards the front of the washer. I tested the unit in diagnostics and all tests ran as designed. Did advise the customer of the issue and the unit is working as designed. Call complete.

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Briarcliff, TX 78669

Leonardo

Job Details: 05/09/2023

Arrived on site to replace manifold and 1 knob. Replaced both parts test unit and unit test good. Job complete.

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Austin, TX 78746

Scott

Job Details: 05/09/2023

"Arrived on site for noisy dryer . Found tension pulley wheel locked up. Replaced bracket . Unit is performing properly. Cleaned lint out of unit . Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Austin, TX 78747

Leonardo

Job Details: 05/09/2023

Arrived on site to test unit for no power. Test unit and found correct voltage found customer did not know about light switch on wall to turn power on to the unit. Job complete.

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near San Marcos, TX 78666

Kevin

Job Details: 05/09/2023

"Arrived on site and found cutoff has failed, after replacing it is working properly, found airflow through dryer and out building is restricted. Recommended clearing air duct to exterior

We serviced a

WHIRLPOOL DRYER

Model CED9150GW3

Near San Marcos, TX 78666

Kevin

Job Details: 05/09/2023

"Arrived on site and found cutoff has failed, after replacing it is working properly, found airflow through dryer and out building is restricted. Recommended clearing air duct to exterior.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Manor, TX 78653

Joe Z

Job Details: 05/09/2023

Arrived on site for unit with no power. Upon arrival customer stated that unit shut off during oven use. Found breaker was tripped. This unit is connected to a GFCI breaker. Inspected all wiring and terminal block and are good. All cooktop burners operate correctly. Unit Tripps breaker every-time oven relay makes contact. Advised customer to contact builder to have GFCI breaker replaced.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FH02

Near Austin, TX 78717

Kimo

Job Details: 05/09/2023

Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new igniter and tested the unit and found that the unit lit properly and preheated to 350* and cycled as normal

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Austin, TX 78759

Wesley

Job Details: 05/09/2023

Arrived onsite for fridge intermittently freezing water reservoir. Found fridge temp to low. Set fridge temp to prevent freezing of water reservoir. Advised customer on findings. All checks good.

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS01

Near Burnet, TX 78611

Maurice R

Job Details: 05/09/2023

Arrived onsite for previously diagnosed parts. Installed the door sleeves and the kitchen aid badge.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Bertram, TX 78605

Maurice R

Job Details: 05/09/2023

"Arrived onsite for previously diagnosed parts. Installed the pump, springs and sleeves. Tested unit In diagnostic mode and the unit operating as designed and there was no water leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Fort Cavazos, TX 76544

Tyler

Job Details: 05/09/2023

Arrived on site for washer not completing cycles. Upon arrival confirmed issue and found f8e1 in diagnostics. Upon further testing I found cold side inlet valve not allowing any water in when 130v was applied. Found water pressure to valve good. Replaced valve then reassembled and tested unit. Found washer working as designed with no leaks. Call complete

We serviced a

KITCHENAID OVEN

Model KODE300ESS03

Near Georgetown, TX 78633

Lou

Job Details: 05/09/2023

"Arrived on site to inspect wall oven temps. Upon further inspection, using my multimeters, I placed the thermal couples in the center of the middle racks of the upper and lower ovens and tested both on Bake at 350 degrees. Testing the upper oven my temp readings were 376, 334, 354 for an average temp of 354 degrees. Testing the lower oven my temp readings were 396, 329, 361 for an average temp of 358 degrees. I advised the customer that the unit is operating as designed and made recommendations for use and care.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Belton, TX 76513

David Z

Job Details: 05/09/2023

Arrived on site to diagnose refrigerator with flashing lights. Found all LEDs flashing and blinking when doors are opened. Found the left rear RC light was dimmer than the others. Replaced that module and retested. Verified all lights on and solid. Repair completed.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Georgetown, TX 78626

Lou

Job Details: 05/09/2023

"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and found the unit is making normal usage noises. I explained to the builder that the unit has several moving parts and some make different noises than others and this unit is normal. Unit is heating as designed as well. No lint observed during service and no repairs needed at this time. Job completed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near New Braunfels, TX 78130

Andrey

Job Details: 05/09/2023

"Arrived on site to test unit for light issues, tested unit found bad light bulb, put a test light bulb to test function, light is dimming and turning off properly, advised customer to buy new light bulb and replace, job completed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Austin, TX 78728

Vincent

Job Details: 05/09/2023

Arrived on site for dishwasher in unit #2118. Inspected unit and work area. Tested unit and its operating as designed. No leaks where observed during service. Job completed.

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Austin, TX 78754

Wesley

Job Details: 05/09/2023

Arrived onsite for no range function and found unit not operating because of no gas pressure to system. Advised builder that there is no gas pressure. All else checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM1

Near Temple, TX 76502

David Z

Job Details: 05/09/2023

"Arrived on site to follow up on dishwasher leaking water on the left side. Prior to arrive had customer run unit. On arrival I had not seen the unit leak yet. I cleaned off buildup / calcium on the left side of the door that had possibly leaked. Ran unit for another 20 minutes and did not see any leaks at all. Leak appears to be resolved at this time. Unit does have a good amount of buildup, so I recommended running some affresh to help break it up. Call complete."

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Buchanan Dam, TX 78609

Maurice R

Job Details: 05/09/2023

Arrived onsite for previously diagnosed parts. Installed the most and timer and tested the dryer. Ran the dryer for 20 minutes. The unit is operating as designed.

We serviced a

JENN-AIR RANGE

Model n/a

Near Austin, TX 78734

Leonardo

Job Details: 05/09/2023

Arrived on site to test unit for broiler not working and some burner flames to high. Test unit and could not find the model number. Unit needs new glow igniter for broiler and burner heads for burners. Cant order any parts because of model.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Dripping Springs, TX 78620

Luis

Job Details: 05/09/2023

"Arrived on site for no cool in fresh food section. Found evaporator cover incased in ice,removed cover found brown lead not fully inserting to harness connection to heater,defrosted evaporator replaced heater assembly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Georgetown, TX 78633

Lou

Job Details: 05/09/2023

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the ice maker and right RC door gasket. Using my heat gun, I heated the gasket and allowed it shape before installing. Tested the right RC door and the gasket is sealing all the way around. Tested the ice maker and it is operating as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Georgetown, TX 78628

Lou

Job Details: 05/09/2023

"Arrived on site to inspect refrigerator control panel not working and unit not cooling. Upon further inspection, I found the RC control panel displays flashing 888 and the unit is cool but not at set temp. Customer advised they recently had lightening strike maybe 50 yards from the home during recent storms. I cycled power to the unit and attempted to place the unit is program mode, but it failed each attempt. I found the compressor would not come on each time I cycled power. I removed and replaced the hv control at the back of the unit and retested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GZ25FSRXYY2

Near Austin, TX 78732

Paul

Job Details: 05/09/2023

"Arrived onsite for a refrigerator that the open door icon is on, none of the lights are working, there is ice build up in the FC, and the FC door is hard to open. I found some frost and ice build up in the FC that was caused by the door being cracked open due to the freezer switch froze in the open position. This caused the light module housing to get broken when the door was closed. I freed up the light switch but the switch is broken and causing the lights to time out and shut off. I found the FC rails good. The icemaker went into a harvest while I was here. ordrng 1 W11434460 (Housing) and 1 W11445850 (Switch)"

We serviced a

MAYTAG WASHER

Model MVWC565SW1

Near Kyle, TX 78640

Kevin

Job Details: 05/09/2023

"Arrived on site and replaced gear case, belt, agitator, actuator, cam kit diagnosed on previous visit. After replacement confirmed correct washer operation by running a calibration cycle and then a diagnostic cycle, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Austin, TX 78701

Wesley

Job Details: 05/09/2023

Arrived onsite and repaired unit with failed cooling function by replacing compressor and drier and adding access valve. Pulled vacuum and charged system with 68g of r600a. unit is now operating as designed. All checks good.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Manor, TX 78653

Joe Z

Job Details: 05/09/2023

Arrived on site for drum not turning. Upon arrival test unit by turning drum by hand. The drum turned very loosely. Removed top of unit to inspect. Found the belt has failed. Need to replace belt. Replaced belt 341241. Test unit and is operating as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW85HEFC1

Near San Marcos, TX 78666

Kevin

Job Details: 05/09/2023

"Arrived on site and found washer and dryer were crisscrossed, swapped location so waterlines and dryer vent meet up and doors no longer open to the middle. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pflugerville, TX 78660

Vincent

Job Details: 05/09/2023

"Arrived on site to install freezer door on refrigerator, inspected unit and work area. Installed unit and tested unit is now operating as designed. Job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS01

Near Bee Cave, TX 78738

Luis

Job Details: 05/09/2023

"#3043Arrived on site for no lights. Removed upper panel found arm extension not attached to hinge,found broken and missing screw from cam to hinge ordering parts to repair hinge and arm extension installation; ordrng 1 WP2320509 (Cam) and 1 WP8533980 (Screw) and 1 WPW10485980 (Hinge) and 1 W11500952 (Bushing)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lakeway, TX 78734

Luis

Job Details: 05/09/2023

Arrived on site for no lights. Diagnosed a defective led per service pointer removed led module installed updated led module all leds working as designed. Repaired covered my project code S191AQ

We serviced a

UNKNOWN VENTHOOD

Model UXB0585KYS0

Near Austin, TX 78738

Leonardo

Job Details: 05/09/2023

Arrived on site to test unit for blower not working test unit and found harness missing from board to blower. Will need part research. ; ordrng 1 Partresearch (Part research)

We serviced a

WHIRLPOOL OVEN

Model WFE515S0JS3

Near Harker Heights, TX 76548

Tyler

Job Details: 05/09/2023

Arrived on site for range tripping breaker. Upon arrival ran multiple oven tests and confirmed complaint on each test. Called techline after replacing bake and broil elements and ran through more checks. Chris sr# 7736363473 and I narrowed down failure to ground strap being removed/damaged (per service pointer w11525530) from main harness assembly. Customer requesting office reschedule due to customer schedule to replace harness asm; ordrng 1 W11531756 (Harness wire)

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ4

Near New Braunfels, TX 78130

Andrew

Job Details: 05/09/2023

"Arrived on site to test unit for hot cooktop staying illuminated. Found molex connections were crossed from factory. Corrected wiring, unit now working as designed. Job complete."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lorena, TX 76655

Jonathan M

Job Details: 05/09/2023

"arrived on site for a washing machine that is making whistling noises during agitation. Inspect the unit and work area. The customer advised that she knows that units are allowed but that they seen it seems to be louder than any of her previous models. She advised that during the agitation, she can hear the unit from the other room. Ran the unit through diagnostics and did not find any stored error codes. Ran the unit through an auto test in the unit ran as designed. Tested the unit in a normal wash cycle and verify the customers complaint but did explain that the noise is heard or normal for this machine. Customer advised that she just wanted to have the unit checked due to ongoing issue she said with all of her appliances. The unit is working as designed. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Austin, TX 78731

Paul

Job Details: 05/09/2023

"Arrived onsite for a refrigerator not cooling properly. I found the evaporator completely frosted over. I put the unit in a forced defrost and had 120VAC out of the control and at the molex connector entering the chassis. The unit either has a blown thermal fuse, bad heater, or a wire harness issue. I went over how to defrost the unit with the tenant. Ordering WPW10384183 thermistor and W11650660 heater.; ordrng 1 WPW10384183 (Thermistor) and 1 W11650660 (Heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Austin, TX 78747

Leonardo

Job Details: 05/09/2023

Arrived on site to test unit for display turning on and off when trying to start the unit. Test unit and found display turning on and off when unit trying to start. Checked voltage and voltage test good. Voltage staying at 119v even when display turns off. Replaced console and unit still turning on and off ordering new control board office to reschedule ; ordrng 1 W11629912 (Control board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near New Braunfels, TX 78132

Andrew

Job Details: 05/09/2023

Arrived on site to test unit for temps warmer than setting. Found compressor running and extremely hot. Also found potential insulation. Documented findings with whirlpool and recommend sealed system and agreed potential insulation. Read disclaimer to customer of ongoing string of failures with specific unit. Sealed system components are covered ordrng 1 W11492867 (RC evap) and 1 WPW10608485 (FC evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access)

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Austin, TX 78737

Scott

Job Details: 05/09/2023

"Arrived on site , replaced motor and blower wheel . Unit is now performing normally . Cleaned lint out of unit .

We serviced a

MAYTAG DRYER

Model MGD6230HW1

Near Seguin, TX 78155

Andrey

Job Details: 05/09/2023

"Arrived on site to replace previously diagnosed control panel, moisture sensors and moisture sensor harness, replaced and tested, unit is now running as designed, advised customer that unit needs to be connected to Wi-Fi to receive proper updates, provided customer with Wi-Fi team number, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Manor, TX 78653

Joe Z

Job Details: 05/09/2023

Arrived on site to install previously ordered parts. Installed new icemaker and fill valve. Test unit and is operating as designed. No leaks present at this time. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Canyon Lake, TX 78132

Andrew

Job Details: 05/09/2023

Arrived on site to test unit for random humming/vibration sounds. Ran compressor at different speeds and found all noises are normal and part of normal operation. No leaks detected. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Leander, TX 78641

Gerry C

Job Details: 05/09/2023

"KRFC300ESS07 Arrived to inspect noise. I found the damper was excessively noisy and the customer presented a recording. I moved and replaced the damper and tested and the issue was resolved. During inspection, I found the right RC door was badly torn and there were signs of moisture within the RC chamber. Office to order gasket. No leaks served during service. Customer has requested GCO.; ordrng 1 W10830162 (RC Door Gasket) and 1 GCO (Tech GC Please)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Austin, TX 78723

Joe Z

Job Details: 05/09/2023

"Arrived on site to install previously installed parts. Replaced terminal block, terminal kit, and cord. Test unit and is operating as designed"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Waco, TX 76701

Jonathan M

Job Details: 05/09/2023

"Arrived on site for a roof range. That is not making it past pre-heat. Inspected unit and work area. Customer advised the unit does not seem to get over 200? in the oven and they just bought this. Were on the unit through diagnostics, and did not find any stored air codes. tested the bake and broil elements and found them both working. Went to set a bake cycle and found the unit was set up in Celsius not Fahrenheit. Switch the unit over to Fahrenheit temperature units and tested the unit. From the unit heat up two or 350?F big and the unit is working as designed. Call complete."

We serviced a

WHIRLPOOL RANGE

Model WFE770H0FZ2

Near Spicewood, TX 78669

Leonardo

Job Details: 05/09/2023

Arrived on site to test unit for unit not heating correctly this time. Test unit and found bad control board. Bake relay not closing to send power to bake element. Broiler work and convection work just not the bake element. Ordering new control board office to reschedule ; ordrng 1 W11308431 (Control board)

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near New Braunfels, TX 78132

Andrew

Job Details: 05/09/2023

"Arrived on site to test unit for error codes. Found errors f5e1(stuck UI) f2e1(lid lock failure) f3e1(pressure system fault) f7e5(shifter fault). Cleared codes and ran diagnostics. Found gearcase has failed. Recommend replacing gearcase, slider, stator, rotor, clutch, wash plate, latch, suspension, control, console and fill valves. Needing autho and 2hrs on return visit. Office to reschedule. ; ordrng 1 W11115283 (Panel) and 1 W11172234 (Valve assembly) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider) and 1 W10915700 (Stator) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor) and 1 W10902814 (Wash plate) and 1 W11130356 (Suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near San Marcos, TX 78666

Andrey

Job Details: 05/09/2023

"Arrived on site to test unit for not cooling properly, tested unit found evaporator completely frozen over, heater is not activating in diagnostics, removed cover and found heater connector shorted out causing damage to heater connection, will need to replace heater with harness assembly, control, user interface and thermistor, ordering parts office to reschedule ; ordrng 1 W11650660 (Heater with harness assembly) and 1 W11518204 (User interface)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78748

Leonardo

Job Details: 05/09/2023

Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Santa Clara, TX 78124

Andrew

Job Details: 05/09/2023

Arrived on site to test unit for not drying properly. Found no stored error codes. High drain loop is installed. Ran diagnostics and verified element engaging. Advised customer to purge cold water from sink prior to using unit. Also advised on use of rinse aid and leaving door open when cycle completes for optimal drying. No leaks detected. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW87HED1

Near Round Rock, TX 78664

Vincent

Job Details: 05/09/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer with error codes. Entered diagnostics and retrieved error codes F3E1, F9E1, F5E2 & F8E3. The drain pump was constantly running and did not sound good. Gained access to the drain pump to see if there was anything stuck and found nothing in it witch means drain pump is defective. Customer mentioned that she wanted the door gasket/ bellow replaced. Unit will need a new drain pump, pressure sensor and bellow. No leaks where observed during service. Customer requested to be on cancellation list. ordrng 1 W11106747 (Bellow) and 1 WPW10605427 (Drain pump) and 1 WPW10448876 (Pressure switch)"

We serviced a

WHIRLPOOL COOKTOP

Model WFE525S0JZ0

Near Santa Clara, TX 78124

Andrey

Job Details: 05/09/2023

"Arrived on site to test unit for cracked cooktop, customer stated that they were cooking and heard a crack, inspected top found no impact point but to Is cracked do to stress, replaced top, unit now functioning as designed, job complete"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ0

Near Cedar Park, TX 78613

Gerry C

Job Details: 05/09/2023

"CAE2745FQ0 Arrived to inspect washer stalling. Upon arrival, I found the unit had a slight amount of water within the tub, only what the customer could not bucket out. Within service test mode, the unit would not drain and I inspected further. F5E1 and F9E1 were stored in memory and I cleared and verified. I found the wiring had failed and I corrected, taking additional remediation steps to prevent future failure. During service to the harness, I found the gear case lower seals had ruptured and substantial oil leakage had developed. I advised the customer the unit would require the gear case, belt and cam ; ordrng 1 W11159068 (Gear Case) and 1 W11213879 (Belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Clifton, TX 76634

Jonathan M

Job Details: 05/09/2023

Arrived on site for a washing machine that has a loose agitator. Inspected unit and work area. Customer advised the agitator completely snapped during a wash cycle a week ago. Did confirm the agitator was broken and replaced the agitator. Tested the unit and the unit is working as designed. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Austin, TX 78739

Scott

Job Details: 05/09/2023

Arrived on site for frost in freezer and diffuser door making a lot of noise in diagnostics. Ordering FZ door rails and dampener. No water leaks detected at this time. Call to set return .; ordrng 1 WPW10196393 (Dampner) and 2 W11265130 (Rails)s

We serviced a

WHIRLPOOL DISHWASHER

Model wdt750sahz0

Near San Marcos, TX 78666

Kevin

Job Details: 05/09/2023

"Arrived on site and found saved error code 4/3, 6/1, 7/1. Found during diagnostic cycle that wash motor has failed. After replacing wash motor dishwasher is working properly. Recommended the customer run hot water at sink until its hottest point before starting the dishwasher. Also discussed correct detergent usage, job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Pflugerville, TX 78660

Vincent

Job Details: 05/09/2023

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit shaking. Tested unit and the suspension is out and also the gearcase is leaking and the latch is not responding. Im ordering the latch and returning with all prescreened parts. No leaks where observed during service. Error codes stored F1E2 F5E1 F5E3. ; ordrng 1 W11307244 (Latch)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Georgetown, TX 78633

Lou

Job Details: 05/09/2023

"Arrived on site to inspect microwave not working. Upon further inspection, I found the clock on and keeping time. The customer advised the unit doesnt heat. Using my microwave tester, I tested the unit for 30 seconds and found it not heating. I pulled the unit down from the wall and removed the cover. Tested the magnetron, capacitor, diode and found them bad. I removed and replaced the magnetron, capacitor and diode and retested. Unit is operating as designed. I reassembled the unit and placed it back in its space and retested and unit continues to operate as designed. Job completed."

We serviced a

WHIRLPOOL FREEZER

Model KSSS42QDX02

Near Killeen, TX 76542

Tyler

Job Details: 05/09/2023

Arrived on site for refrigerator not cooling properly. Upon arrival conf8rmed complaint and found evap fan motor stuck and not operating even with sable 120v. Tapped fan motor and found evap fan running. P99K9J WP4389155 evap fan motor will need to be ordered if issue comes back. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Round Rock, TX 78681

Kimo

Job Details: 05/09/2023

Arrived onsite for a refrigerator that is not cooling. Upon inspection I found that the refrigerator was running I checked the compressor and found it running at 1.2amos I checked the evap and found a good frost pattern and the evap fan running. I checked the heater and found it good. I replace the control and found the unit operating as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near New Braunfels, TX 78130

Andrew

Job Details: 05/09/2023

Arrived on site to test unit for ice dispensing issues. Found separator was not sealing properly and not opening at times. Scheduled for 5/24 per customer request. ; ordrng 1 WPW10353552 (Ice door/serperator)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near San Marcos, TX 78666

Kevin

Job Details: 05/09/2023

"Arrived on site and found saved error code for motor fault, replaced control board with no positive effect, will need to bring back motor and have harness on hand if needed, ordrng 1 W10843660 (Harness) and 1 W10850134 (Motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Elgin, TX 78621

Joe Z

Job Details: 05/09/2023

Arrived on site to install previously ordered parts. Upon arrival replaced control. Removed evaporator cover to access heater. Found harness to heater is not secured. Checked resistance of thermistor and is good. Checked resistance on heater and is good. Secured connection to heater and forced heater on diagnostics and pulling correct amperage. Confirmed heat from element. Unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Austin, TX 78730

Paul

Job Details: 05/09/2023

Arrived onsite for a refrigerator not making ice properly. The tenant stated it hasnt made any ice for weeks now. I found the FC at 5 degrees on arrival. I could manually put the icemaker in a harvest and it filled correctly but it is not going into a harvest on its own. The icemaker will need to be replaced. Ordering W11565638 icemaker. Office to RS.; ordrng 1 W11565638 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Killeen, TX 76549

Tyler

Job Details: 05/09/2023

Arrived on site for refrigerator making a loud noise. Upon arrival confirmed issue. Found cause of noise was refrigerant lines in compressor compartment touch8ng metal housing. Added sound pads and repositioned foam blocks behind unit to proper position. Dampened noise as much as possible and found unit working as designed. Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Woodway, TX 76712

Jonathan M

Job Details: 05/09/2023

"Arrived on site for a refrigerator that is frosting up in the freezer section over the evaporator coils. Inspected unit and work area. Ran the unit through the defrost circuit test and found the defrost thermistor shorted, indicating a good defrost thermistor. Gained access to the control and checked resistance through the heater. Found 30 ohms of resistance through the heater, indicating a good heater. Took an amp draw off of the heater wire after forcing it through defrost and found registering 3.7 to 3.8 A under load. found the evaporator fan and refrigerator and freezer thermistors within range. Spoke to SW, and was advised that based on all these checks the issue would most likely be with the main control.

We serviced a

WHIRLPOOL OVEN

Model RMC275PVS01

Near Burnet, TX 78611

Maurice R

Job Details: 05/09/2023

"Arrived onsite for previously diagnosed parts. Installed the transformer in the unit, tested 5he MW and heated a cup water for 2 minutes and it was 210?. The unit is operating as designed.

We serviced a

MAYTAG DRYER

Model MED5430MW0

Near Austin, TX 78731

Scott

Job Details: 05/09/2023

Arrived on site for unit not starting and cant get lint filter back into unit . Found screw from manufacturing he fallen into slot for screen . Instructed on holding start button down till all lights on panel are lit . No other issues found . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near New Braunfels, TX 78130

Andrew

Job Details: 05/09/2023

Arrived on site to test unit for tripping breaker when icemaker on. Found ice mold was leaking causing water to leak and build up in icemaker motor components. Replaced icemaker and harness using kit. Unit working as designed. No leaks detected.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78758

Wesley

Job Details: 05/09/2023

Arrived onsite and replaced control per diagnosis. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

KITCHENAID ICE MACHINE

Model KUID508ESS2

Near Austin, TX 78738

Luis

Job Details: 05/09/2023

"Arrived on site found unit makes too much ice and doesnt drain,replaced defective drain pump and bin thermistor ran diagnostics water drained from pump no leaks at tubing or water connections"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW00

Near Belton, TX 76513

David Z

Job Details: 05/09/2023

"Arrived on site to diagnose refrigerator that was not cooling in the RC. Examined and verified high temps in RC, and colder temp in freezer. Found no cold air coming into RC with damper open. Removed evap cover and found evap was covered with ice, down to the sides of the evap casing as well. I tested the defrost system and verified unit will turn on a forced defrost. I reset the unit and set defrost to static / standard. Melted down all the ice buildup in freezer. Advised customer if issue returns we will need to replace the FC harness and control.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Leander, TX 78641

Kimo

Job Details: 05/09/2023

"Arrived onsite for a washer that is making a rattling noise when in drain and spinning. Upon testing the unit I could,not duplicate the noise I did howler leave the unit and ran the unit several time and found all normal. No leaks found at this time"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near San Marcos, TX 78666

Andrey

Job Details: 05/09/2023

"Arrived on site to replace previously diagnosed sump assembly, replaced part and tested, unit is now running as designed, no leaks detected job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Austin, TX 78744

Scott

Job Details: 05/09/2023

"Arrived on site for range tripping breaker still. Ran bake test first . Unit tripped breaker as soon as broiled came on to assist . Ran broil only and preheated normally . Ran bake and was on for 30 mins , did not trip breaker . Called tech line . Re ran all voltage and amp and tech recommended changing breaker . Sr 7736365764. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE254ESS2

Near Round Rock, TX 78681

Kimo

Job Details: 05/09/2023

Arrived onsite for a DW that is leaking upon inspection I found the leak coming from the sump&motor. I installed the new sump&motor and tested the unit and found that the leak was gone and the unit operated as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Seguin, TX 78155

Andrey

Job Details: 05/09/2023

"Arrived on site to test unit for no ice and no water dispensing, tested unit found customer has not allowed to reservoir to fill up all the the way, help down the paddle for 10 -15 seconds and water started to flow, ice maker completed diagnostics cycle and filled with water, unit is running as designed, job complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Rogers, TX 76569

David Z

Job Details: 05/09/2023

"Arrived on site to diagnose washer not starting. Customer says unit would lock, spin and skip to done. Tested unit on several cycles and found all of them working properly. Voltage and polarity good, drain good. Found no error codes and no capacitor sauce under the unit. Unit is working as designed at time of service. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB00

Near Leander, TX 78641

Kimo

Job Details: 05/09/2023

Arrived onsite for a refrigerator that is not making ice . Upon inspection I found that the ice maker harvested with no issues and there was ice in the ice bin. I did fin that the freezer door was not sealing properly which could cause issues with ice production. I adjusted the doors and the chassis and found that the doors are now sealing well. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE00

Near Santa Clara, TX 78124

Andrey

Job Details: 05/09/2023

"Arrived on site to test unit for power outage light on, tested unit found that once acknowledged, the light turns off, unit is only stating that there was a power outage, smudges on the door are factory oil marks and can be removed with proper cleaner, advised contractor to use different cleaner if one does not work, freezer door is hitting cabinet advised contractor to create a 1/8 gap between RC and FC door, job complete"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Leander, TX 78641

Gerry C

Job Details: 05/09/2023

"WCG97US0HS00 Arrived to inspect no operation. The customer described an issue with ignition, after cleaning the burners. I inspected and found the unit operating as designed and provided cleaning and operation instructions to the customer. Operational test good, no gas leaks detected during service."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Kyle, TX 78640

Leonardo

Job Details: 05/09/2023

Arrived on site to test unit for unit falling. Found hinges broken. Replaced hinges test unit and unit test good job complete.

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near Harker Heights, TX 76548

Tyler

Job Details: 05/09/2023

Arrived on site for microwa randomly tripping breaker. Upon arriving I found unit had power. Ran multiple 5 and 10 minute ice and water bowl tests but couldnt replicate breaker tripping. Called techline and spoke with Rob sr#7735799852. Found gfci breaker is cause of issue. Microwave isnt the issue or it would be causing breaker to trip on every single use. Will need findings reported to PM. Call complete