We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS0
Near Georgetown, TX 78626
Wesley
Job Details: 03/17/2022
Arrived onsite and found unit had extremely poor condenser air flow from large accumulation of pet hair from prior owner of home. Removed hair accumulation and sheet of ice immediately began to form properly at the evaporator. Noted to customer that the reservoir drain pump does not operate and the reservoir leaks slowly for a hairline crack. And although these issues are non essential to production at the moment they may become issues in future. No charge due to call back status.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Buchanan Dam, TX 78609
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a refrigerator that is freezing condensation around damper. Found item placement preventing door from closing properly and allowing excess humidity into rc. Adjusted item placement and all is working properly at this time. No leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Buchanan Dam, TX 78609
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker thermistor mount broken and replaced icemaker assembly. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Burnet, TX 78611
Cliff
Job Details: 03/17/2022
Arrived on site to diagnose a washer that is making unusual noise. Found bearing failing in unit and tub/drum assembly will need to be replaced to complete repairs. Office to contact extended warranty to check if autho will be provided. If autho is given 2 hours needed for repair and 2 techs also needed.; ordrng 1 W11460604 (Tub/drum)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS01
Near Temple, TX 76501
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose microwave oven combo with non running microwave. Post power cycle unit throwd an F1E5 error related to the transformer. When testing the unit the interlocks are incredibly hard to get to trigger to even shut off the MW light, and even holding the door closed doesn't get them off. Have to replace the interlocks / harness to begin the repair, and after unit may need an inverter / control board.Ordering harness, transformer, MW control and appliance manager. No eta avail on harness. Office to schedule when we have all needed parts. ordrng 1 W11033422 (Interlock Harness) and 1 W10217711 (Inverter) and 1 WPW10486188 (Microwave Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose refrigerator not dispensing ice. Ran unit and can hear auger motor running. Found that if any pressure is applied, the impeller spins on the auger shaft. Cut off auger shaft and replaced the motor and impeller. Tested unit and verified proper function. Call complete."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26KF5DS4
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose refrigerator providing very little cooling in either compartment. Checked Temps and found compartments in the 60s. Checked compressor and found its barely warm to the touch, pulling .64 amps, and sounded weak and gurgling. No frost pattern present, drier room temp. Unit has a sealed system or compressor failure. Ordering sealed system parts and autho for AHS. ; ordrng 1 5304475102 (Compressor Kit) and 1 5303918284 (Evap Kit) and 1 TJ90SF8404 (Access Valve, non WP) and 1 Wp10143759 (Dryer)"
We serviced a
JENN-AIR RANGE
Model JES1450FS1
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose range that is not getting to set temp. Ran unit and found it took a long time to heat. Checked elements and found the bake element is bubbled and showing open, causing the failure. Customer wants to replace broil element as well on return visit. Ordered both elements. No eta on 0 stock bake element. ordrng 1 W10779716 (Bake Element) and 1 W11238400 (Broil Element)"
We serviced a
KITCHENAID DRYER
Model KEYS850LQ1
Near Temple, TX 76502
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose dryer that is not running at all. Ran unit and found start just clicks, but isn't running. Checked safety devices and found thermal fuse open. Ordering thermal fuse. Return visit set for 3/23. ; ordrng 1 WP3390719 (Thermal Fuse)"
We serviced a
WHIRLPOOL RANGE
Model WFC130M0AB0
Near Belton, TX 76513
David Z
Job Details: 03/17/2022
"Arrived on site to diagnose range that was not regulating temp on front left burner, customer said burner doesn't come on at all or stays on hot. Found switch for burner burned out. Replaced infinite switch. Retested and verified proper function. Unit working as designed. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
David S
Job Details: 03/17/2022
Arrived on site for cooktop burner not igniting. I inspected the unit and work area I found the front right ignitor missing a piece of the electrode. I replaced the ignitor and reassembled the unit. I tested all the burners and found them working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Leander, TX 78641
David S
Job Details: 03/17/2022
Arrived on site for fridge door falling off. I inspected the unit and work area. I found the center hinge missing a spacer. I removed the doors and replaced the spacer. I tighter the hinges down. The unit is working as designed. No more sagging. Job complete.
We serviced a
GE OVEN
Model JT3000SF3SS
Near Leander, TX 78641
David S
Job Details: 03/17/2022
"Arrived on site for oven not working at all. I inspected the unit and work area. I found the unit powering on and starting to heat but throwing error code f30. I tested voltage to the temperature sensor, I found none. I spoke to the customer about replacing the sensor and control. Reschedule for Wednesday 3/23/22. ordrng 1 WB27X25322 (Control) and 1 WB21X10165 (Sensor)"
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Leander, TX 78641
David S
Job Details: 03/17/2022
"Arrived on site for console display not working. I inspected the unit and work area. I found the display showing lines through it. I replaced the display, and connected the unit to WiFi. I advised the customer get the whirlpool application and sync the range to it. I tested the unit and found it working properly. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Gerry C
Job Details: 03/17/2022
"Arrived to inspect no ice, FC was at 11.5 F, ice maker housing was 20.5 F. I found the compressor discharge just below 120F, slightly too cool for a sealed system at these temperatures. The unit appears to have a sealed system issue and I will discuss my findings with management. No leaks observed during service. ; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM04
Near Leander, TX 78641
Gerry C
Job Details: 03/17/2022
Arrived to inspect no ice. I found all of the wires at the door connector were broken and exposed within the sheath. I quoted the CX for repair and they accepted.No leaks observed during service. Please allow two hours for return service. Tech GC only.; ordrng 1 2hourService (2 Hour Service) and 1 TechGCOnly
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Leander, TX 78641
Gerry C
Job Details: 03/17/2022
"Arrived to inspect wet clothes after cycle, inspected gear case and and oil was found on splutch assy. Set it to diagnostics and stored error code 3/2, ran a diagnostics cycle test and basket is badly out of round ordering parts. Office will contact CX to reschedule return service, no leaks observed during service. ; ordrng 1 W11454734 (Gearcase assy) and 1 W11239857 (Belt) and 1 W10752719 (Basket)"
We serviced a
MAYTAG WASHER
Model MHW8200FC0
Near Georgetown, TX 78628
Gerry C
Job Details: 03/17/2022
"Arrived to inspect washer F9E1 code, also set it in diagnostics and had F3E1 F8E3 error codes stored, set it on diagnostics and found pump not properly pumping water out, access back of unit and to access cap filter to check for debris and there was a face mask stuck in the cap filter causing pump not to properly drain, removed stuck debris. Detergent dispenser unit is back flowing water to the automatic detergent and making too much soap suds in wash cycle causing unit to stay locked and staying in flood mode. Reassembled unit, set it on diagnostics cycle and tested good, will require replacement of dispenser assy no leaks observed during service ; ordrng 1 W10862190 (Detergent dispenser) and 1 WPW10247306 (Valve)"
We serviced a
LG DRYER
Model DLE5977S
Near Round Rock, TX 78681
Gerry C
Job Details: 03/17/2022
"Arrived on site to inspect loud noise, disassembled unit and inspected all rollers only one had failed, Installed new part and clean unit, reassembled and tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Round Rock, TX 78681
Gerry C
Job Details: 03/17/2022
"Arrived to inspect not running dishwasher, entered diagnostics and had stored error codes 4-3 and 7-1, proved to motor harness and had continuous voltage, 116 voltage when pilot when engage and and 122 volts when motor had to run. Replaced sump/motor and control board. Set unit to diagnostics cycle, the unit is now operating properly as designed, no water leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Waco, TX 76712
Jonathan M
Job Details: 03/17/2022
"Arrived on site for a washing machine that is continuing to drain and is telling the customer to remove the clothes or start a new cycle. The customer had the unit unplugged and immediately upon plug in the unit and the unit went into a drain and the error message popped up. Despite any attempts to remove the error message, the unit would not change the error message. Upon unplugging the unit, found the main control clicking on a relay seven times before powering off. Replaced the main control and tested the unit. The unit ran through an auto test and manual testing as designed. The customer did not have any close to start a new cycle but the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW2
Near Bellmead, TX 76705
Jonathan M
Job Details: 03/17/2022
Arrived on site for a washing machine thats making a screeching sound during operation. Inspected unit and work area. The customer advised the unit will complete a cycle but that it seems to be really loud when it starts ramping up into the spin. Tested the unit and confirmed the customers complaint. Checked underneath the unit and found the cam stripped. Replaced the cam and removed the motor to widen the gap for the belt to make sure the belt had a nice firm grip on both motor and cam. Reassembled the unit and ran the unit for an auto test. The unit began to run and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Waco, TX 76701
Jonathan M
Job Details: 03/17/2022
"Arrived on site for a dryer that is not displaying. Inspected unit and work area. The customer advised that the unit will turn on and make selections but the lights on the control panel do not illuminate. I did confirm the customers complaint and found the user interface with allow the unit to start any cycle and make the selections as the key tone was beeping but no lights were turned on. Check voltage to the user interface info and proper voltage. Ordering user interface, harness, and control for the repair. The office will need to contact the customer about a return date due to out of stock and PSP items.; ordrng 1 W11378949 (Console) and 1 W11459337 (UI harness) and 1 W11512506 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Waco, TX 76706
Jonathan M
Job Details: 03/17/2022
"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Confirmed the customers complaint and attempted to jump the icemaker. Found that the icemaker would not turn. Check voltage to the icemaker and found 120 V. Unfortunately, I did not have any parts on hand. Will need a return with the icemaker and order a Control just in case. The office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11449482 (Control)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 03/17/2022
"Arrived on site for a washing machine that was clicking and did not finish the cycle. Inspected unit and work area. The customer advised that they believed the same issue was happening again with this washer where it would clear cannot drain. I ran the unit through diagnostics and did not find any stored error codes. Tested the unit in manual high speed agitation and spin. I could not find any fault going back-and-forth between the two. Ran the unit through an auto test and the unit ran as designed. I asked the customer if this had only happened on one load or if it had been happening consistently. They advised that the unit had been working for a full month without any issues and it happened on one load. Thus, they did not try to use it again and called back in. I called Whirlpool Techline and spoke to Adrian SR# 7733203071. He advised that based on my findings, there was nothing we can do at this point on the machine due to inability to replicate the issue. He said that if it only happened on one load, it might have been an issue with the load. He advised to make no repairs at this time. Advise the customer to try different size loads and to see if theres an issue consistently with this unit not being able to finish the cycle. I did advise the customer that if the basket is overloaded or the unit goes off-balance, they may find issues with the unit completing cycles. I did advise them to try to capture it on video and contact us back if further issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFW2055FRZ00
Near Lorena, TX 76655
Jonathan M
Job Details: 03/17/2022
Arrived on site for a refrigerator that is not ceiling properly. Inspected unit and work area. Confirm the customers complaints and found the slides bent specifically more so on the left-hand side. Replaced the slides and tested the unit. The unit began to open and close as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Elgin, TX 78621
Joe Z
Job Details: 03/17/2022
Arrived on site for both RC and FC not cooling. Upon arrival found start device clicking. Replaced start device and compressor starts but makes rattling sound and shuts off. Compressor is pulling 8.4 amps. Spoke with PR and determined that unit need new compressor. Unit is a r600 sealed system.Ordering compressor and evaporator and PR will be ordering lockring parts; ordrng 1 W11370574 (Compressor) and 1 W11546692 (Evaporator)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Taylor, TX 76574
Joe Z
Job Details: 03/17/2022
Arrived onsite for unit making lots of noise. Need to order wheel blower. Please contact customer with estimated day for return. Office to reschedule ; O-emld tckt
We serviced a
AMANA RANGE
Model ACR2303MFW4
Near Taylor, TX 76574
Joe Z
Job Details: 03/17/2022
Arrived onsite for heating element not operating. Upon arrival tested all elements and found right rear element was not operating. Test element and there was no continuity. Need to replace right rear element. Replaced right rear element and tested unit. Unit now heats correctly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS0
Near Taylor, TX 76574
Joe Z
Job Details: 03/17/2022
Arrived onsite for unit NOT WASHING DISHESNOT GETTING ANY WATER. Upon arrival tested unit on diagnostics mode and unit is getting water and washing. Customer said was not able to complete a normal cycle.During series of diagnostics test with no detergent was finding suds. Ran unit on normal cycle and found lots of suds. Found dispenser is leaking rinse aid causing suds issue. Need to order dispenser. All other functions operating as designed ordering dispenser office to reschedule.; ordrng 1 W11032769 (Dispenser)
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS04
Near Round Rock, TX 78664
Joe Z
Job Details: 03/17/2022
Arrived onsite to install previously diagnosed parts. Replaced door latch and tested unit. Preheated unit to 350. Unit operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78727
Joe Z
Job Details: 03/17/2022
"Arrived onsite for The ice maker is stuck and cannot be removed, in trying to get it out the front compartment detached. Upon arrival found ice bin was stuck in place by sheet of ice. Removed ice and test water fill on ice maker and found water overflowing to ice bin. Removed ice maker and found debris at bottom of icemaker water receiver and created ice build up making fill overfill. Melted all ice and cleared debris. Tested unit and unit operates correctly. No leaks present at this time.Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS26LH5DW0
Near Manchaca, TX 78652
Jacob
Job Details: 03/17/2022
Arrived onsite for unit not cooling. Checked near the compressor and saw there a big start canister for the compressor. Conclusion was that the unit needs a sealed system replacement. Made quote as customer did not want to proceed.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78704
Jacob
Job Details: 03/17/2022
"Arrived onsite for the timer not advancing when used in any option to stop drying. Replaced the timer, and tested the unit for 15min and timer did move. No issues at this time. Unit was covered under warranty, pic of pop in quick pics. Job complete"
We serviced a
MAYTAG WASHER
Model MAH2400AWW
Near Austin, TX 78704
Jacob
Job Details: 03/17/2022
Arrived onsite for unit putting hot water in when California cold. Found that the water lines were swapped. Was able to get to the unit as the tenant was able to remove the door before servicing. Tested the unit. Unit tested good. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Austin, TX 78702
Jacob
Job Details: 03/17/2022
Arrived on site for unit not cooling still. Checked the amperage when the start device kicks on. Will get to 9 amps but then would go back to zero. The compressor is locked and not working. Needs a SS replaced and SS is covered by manufacturer warranty. Ordered parts. ; ordrng 1 W10507884 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (Die drier) and 1 W11256565 (Evaporator)
We serviced a
MAYTAG DISHWASHER
Model MDBH969AWS1
Near Austin, TX 78701
Jacob
Job Details: 03/17/2022
Arrived onsite for unit having black or brown water sitting at the bottom of the unit. Looked at the bottom and saw some brownish looking water sitting at the bottom. Found that the garbage disposal was the issue as the water would back up and causing some of the water to run back into the unit. Turned on the garbage disposal to get rid of what ever was clogging the garbage disposal. Ran the unit and unit drained with no issues or water backing up back into the unit. Let customer know to run the garbage disposal to keep the issue from continuing. No leaks at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS20XVMS2
Near Austin, TX 78703
Jacob
Job Details: 03/17/2022
Arrived onsite for unit not cooling. Customer said that it wasnt cooling a few days ago and now is working with no issues. Could not duplicate the issue. Let customer know to monitor the unit and if it continues to call back as the issue could be related to the HV control.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Austin, TX 78746
Jacob
Job Details: 03/17/2022
Arrived onsite for unit not responding to touch on the control panel. Customer stated that they had issues with the touch panel not responding when trying to turn it on or selecting cycles. Tested the unit and couldnt replicate the issue the customer was having as when touching the panel it was responding with no issues. Called tech line to report findings. Said to let customer know to monitor the unit if it continues to callback. When returning to order the control panel and check for voltage incase polarity is wrong causing the ACU to not respond properly. Spoke with drew got sr#7733205778. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78733
Jacob
Job Details: 03/17/2022
Arrived onsite for the top freezer door possibly not closed correctly as some frost buildup at the top has occurred. Said that the customer had moved the hinges on purpose for the door to swing the other way. Looked at the door and went ahead and moved the hinge back a bit up top to get the door a little more leveled. The door closed with no issues and sealing perfectly. Did let someone know that the door May a bit of play when moving the door a bit as it is normal and nothing to be alarmed about. No issues at this time. Job complete
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ00
Near Austin, TX 78749
Jacob
Job Details: 03/17/2022
"Arrived onsite unit not making ice once again. Tested the unit and unit would not fill with water when forcing harvest. Found that the water is coming through the water line but not through the door. Need to order a new freezer door. Ordered part. Office to reschedule as part needs authorization before returning. ; ordrng 1 LW11026429 (FR door), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED9400SZ2
Near Austin, TX 78749
Jacob
Job Details: 03/17/2022
"Arrived onsite for unit not heating. Tested the unit and it would not heat. Checked all fuses and the element and all checked good. Upon further investigation. Found that the wires at the back of the unit on the terminal block were incorrect, correctly re wired the terminal block, checked the voltage and saw it was only getting 120v. Let landlord know to get the voltage corrected will need an electrician to fix the power. No other issues at this time. Job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78729
Justin
Job Details: 03/17/2022
"Arrived on site to install previously diagnosed parts. I installed the door, tub, heater, and sump. Upon swapping parts I found the middle rack right side adjuster broken. I am ordering one to return and install. Office to reschedule. Return tech to properly test the unit in diagnostics mode before leaving. ; ordrng 1 W11561080 (Rack Mount (front right side)) and 1 Research (Screw for rack mount)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78759
Justin
Job Details: 03/17/2022
"Arrived on site for a dishwasher with an unresponsive UI. Upon arrival the customer stated that the UI would not turn on or light up at all. They tried cycling the power to it but it never worked. I tested the unit and found it responsive. I put the unit into diagnostics mode and found stored error codes F2E1 for stuck key. I then ran a test cycle and found it ran through as designed. I informed the customer on my findings and that we could replace the UI for prevention, but at the time of service it was running as designed. The customer declined any repair.
We serviced a
KITCHENAID COOKTOP
Model KECD867XSS02
Near Austin, TX 78750
Justin
Job Details: 03/17/2022
"Arrived on site for a cooktop with the middle back burner not working. I tested the unit and found the back dual burner not heating at all. I tried to remove and service the unit, but found two technicians will be needed. I informed the customer that additional fees are applied for a second tech, and that it is most likely the switch or burner itself failing. The return techs to further diagnose and adjust quote as needed. Office to reschedule.; ordrng 1 2TECHS (2 TECHS)"
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Austin, TX 78750
Justin
Job Details: 03/17/2022
Arrived on site to install previously diagnosed parts. I installed the control and then tested the unit. I ran it for several minutes while monitoring temps with my thermocouple and found it running as designed. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KICU500XSS00
Near Austin, TX 78750
Justin
Job Details: 03/17/2022
Arrived on site to install previously diagnosed parts. I installed the new hotplate and found the error code still present. Due to this I installed the new module and then configured the unit. I found the F47 error still occurring. I found that the display had failed upon swapping the new module. I replaced the display and then configured the unit again. I tested each hotplate with the proper induction pans and the unit was now working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JB0
Near Austin, TX 78759
Justin
Job Details: 03/17/2022
Arrived on site to install previously diagnosed parts. I installed the glides and then tested the unit. The drawer is working as designed. Call complete.
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Austin, TX 78731
Justin
Job Details: 03/17/2022
"Arrived on site for a dishwasher leaking. Upon arrival the customer pointed out several spots of floor damage from the leaks. I put the unit into diagnostics mode and found stored error codes F10E3 for drying fan error, F9E1 for diverter cant find position, F9E2 for diverter stuck on, and F6E1 for low or no water. I then ran a diagnostics cycle and found the vent fan not turning on. I could not replicate a leak, but I found the water never transitioned through the different wash arms. Upon further inspection I found signs of water under the diverter. I ran the unit again and tested voltage at the vent. I found it good, but the vent was still not functioning. This indicates a faulty vent and sump/motor. I advised them to not run the unit until repaired. I am ordering the vent and will return with the sump to install. ; ordrng 1 WPW10469574 (Vent)"
We serviced a
WHIRLPOOL DISHWASHER
Model KUDS30FXSS9
Near Austin, TX 78731
Justin
Job Details: 03/17/2022
Arrived on site for a dishwasher with visibly broken parts on the upper rack. Upon further inspection I found the adjusters broken. I installed the new adjusters and then tested the unit. I found it working as designed. in full
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78730
Justin
Job Details: 03/17/2022
Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. I ran a calibration and test cycle. Both ran through as designed. I then ran a manual high spin for several minutes and no abnormal noise occurred. The unit is running as designed. Call complete.
We serviced a
ESTATE DISHWASHER
Model TUD4700SQ1
Near Austin, TX 78724
Kevin
Job Details: 03/17/2022
"Arrived on site and inspected dishwasher and found it is unresponsive, checked power at terminal block and found no incoming power. Inspected breaker and found it is not tripped. Attempted to remove dishwasher to inspect outlet but there is multiple layers of flooring in the way and dishwasher cannot be safely removed without damaging it. House electrical will need to be inspected/corrected to correct issue, job complete"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Austin, TX 78724
Kevin
Job Details: 03/17/2022
"Arrived on site and per customer request adjusted each burners lowest setting. All burners adjust properly now, Job complete"
We serviced a
GE DRYER
Model DBLR333EE2WW
Near Austin, TX 78724
Kevin
Job Details: 03/17/2022
"Arrived on site and replace remaining slides, customer is now experiencing strange heating issue. I element will turn on and show power if door is open and start button is not pressed for time or is moved into a cycle position. Dryer does not heat if timer is not in a cycle position. Dryer will still start and operate normally, found airflow meter is showing vent is restricted, Took one picture. Spoke with SW heating element and timer would be needed to correct new issue. EH will discuss how to handle new issue with AHS, job complete"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Austin, TX 78724
Kevin
Job Details: 03/17/2022
"Arrived on site and inspected door and found vent trim screw mount is broken, took one picture. After replacing it took one picture of the door assembled and working properly, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Austin, TX 78721
Kevin
Job Details: 03/17/2022
"Arrived on site and found upper freezer drawer bin handle is broken, replaced freezer bin and it is now working properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model KOST100ESS04
Near Austin, TX 78723
Kevin
Job Details: 03/17/2022
"Arrived on site and inspected oven and found damage due to aluminum foil used as a liner, took pictures. This cannot be repaired however Oven can still be used without any issue, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Austin, TX 78748
Kevin
Job Details: 03/17/2022
"Arrived on site and found saved error code for long fill, found hot water is off at source, after turning it on. Cold water flow into washer is weaker than hot water flow. Sent videos to KB/service management. All other functions in manual diagnostics work properly. Washer is noisy/squeaky at the beginning of the spin cycle but quiets down after a few seconds. Inspected gearcase assembly and did not see any issues. ; ordrng 1 W11038689 (Valves)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2655PF
Near Buda, TX 78610
Kevin
Job Details: 03/17/2022
"Arrived on site and replace clear water line in freezer door and panel assembly. After replacement found leak is Between refrigerator liner and is spraying the compressor area. Inspected compressor area and took pictures. Found model and serial number has been removed. Discussed this with customer and found it was due to this fridge being claimed as unrepairable but resold through a used appliance retailer. no further repairs should be attempted on this refrigerator, Job complete"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW
Near Mustang Ridge, TX 78610
Kevin
Job Details: 03/17/2022
"Arrived on site Inspected dryer and found it is not heating, disassembled dryer and found heating element has failed, took one picture. after replacement his dryer is heating normally, airflow meter is showing good airflow but this is a whirlpool airflow meter not a Samsung one, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cedar Park, TX 78613
Kimo
Job Details: 03/17/2022
Arrived onsite for refrigerator not cooling. Upon inspection I found that the evap had frozen over. I tested the defrost heater and found it showing open. I am ordering 1x defrost heater and returning with thermistor.office to reschedule when we have part ; ordrng 1 W11546610 (Defrost heater.)
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Cedar Park, TX 78613
Kimo
Job Details: 03/17/2022
Arrived onsite for MW making noise when in use. Upon inspection I found that the noise is coming from the turntable motor. I quoted customer for motor R/R . I am ordering 1x turntable motor and rescheduled for 03/24/22.; ordrng 1 WPW10466420 (Turntable motor)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8979SFZ2
Near Leander, TX 78641
Kimo
Job Details: 03/17/2022
Arrived onsite for dishwasher with upper rails broken. Upon inspection I found broken rails. I quoted customer for rail R/R labor only. Customer agreed and I installed new rails and tested unit and found unit operating as designed no leaks at this time. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Leander, TX 78641
Kimo
Job Details: 03/17/2022
Arrived onsite for dryer making noise when in use. Upon inspection I found the blower wheel housing rattling. I adjusted housing and and tested unit and found that the rattle had gone. Customer confirmed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Kimo
Job Details: 03/17/2022
"Arrived onsite to install previously diagnosed pats. Upon inspection I found that the new control panel didnt come with the console. I am ordering 1x console, jumper harness just in case and returning with sent parts. Rescheduled for 03/23.22.; ordrng 1 W11028004 (Jumper harness) and 1 W11305293 (Console)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Leander, TX 78641
Kimo
Job Details: 03/17/2022
Arrived onsite for washer not going into spin and makes a screeching noise. Upon inspection I found that the splutch teeth had worn own and the belt was glazed. I replaced the sand tested unit and found unit operating as designed.job complete no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Liberty Hill, TX 78642
Kimo
Job Details: 03/17/2022
Arrived onsite for dishwasher not heating. Upon arrival I ran unit in diagnostics and found that the heater would not turn on. Upon further inspection I found that the heater element was showing open when tested at p4 4-3 connector at control. I installed new element and tested unit and found unit operating as designed. Job complete. No leaks.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Georgetown, TX 78628
Kimo
Job Details: 03/17/2022
"Arrived onsite for dryer not drying cloths. Upon inspection I found unit heating, upon further inspection I found that the unit had no air flow with the exhaust tube connected and good flow with it disconnected. I advised customer to have a vent cleaning company come out to check his vent on the house for any clogs and cleaned. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704EBS2
Near Austin, TX 78738
Leonardo
Job Details: 03/17/2022
Arrived on site to replace sump and motor element and valve. Replaced all parts test unit no leaks present. Job complete.
We serviced a
KITCHENAID OVEN
Model KEBS208SSS00
Near Austin, TX 78734
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for upper oven not getting to temp in time. Test unit and found broiler element broken. Ordering new broiler office to reschedule ; ordrng 1 WP9760774 (Broiler element)
We serviced a
KITCHENAID VENTHOOD
Model KVWB406DSS3
Near Austin, TX 78738
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for lights being dim. Will return with control board. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78738
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for unit not draining. Test unit and found disposal still had plug in not allowing unit to drain. Removed plug test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Dripping Springs, TX 78620
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for dispenser not opening. Found error 10-1 dispenser issue. Replaced dispenser test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GBS0
Near Austin, TX 78748
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for unit not cleaning dishes correctly. Test unit and found unit not getting hot water. Turned the water on at the sink and water hot at the sink but dishwasher not hot at all after filling 6 times. Water never got warm at all water temp at 78?. Also found feed tube broken on the top. Ordering new feed tube office to reschedule ; ordrng 1 WPW10340745 (Feed tube)
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Buda, TX 78610
Leonardo
Job Details: 03/17/2022
Arrived on site to test unit for unit not staying on temp. Replaced igniter and sensor and module. Test unit and unit pre heated to 350 and holding. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the main control failure, I removed and replaced the main control and tested in diagnostics. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
GE DISHWASHER
Model GDT695SMJ5ES
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I placed the unit in diagnostics and tested and found the drain pump humming, but not draining the water from the tub. Using my shop vac, I removed the water from the unit and removed and replaced the drain pump and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
LG WASHER
Model WM2450HRA
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect washer not draining. Upon further inspection, I placed the unit in diagnostics and tested. I found the drain pump not operating and the motor making a grumbling noise.I am ordering the drain pump and office to schedule return service. No water leaks observed during service."
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect dryer error codes. Upon further inspection, I placed the unit in diagnostics and checked error codes and found none. Customer advised that it was showing F6E1. I tested the unit and during testing, the display showed a message that the vents needed to be checked. I tested the units airflow with my vent test kit and two out of three tests failed. Using my borescope, I checked the vents and found that they do need to be cleaned (photo). I advised the customer of my findings and recommended they have their vents cleaned. No lint observed, within the unit, during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WZF34X18DW03
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect upright freezer noises. Upon further inspection, the customer provided a video of the noise which sounded like metal on metal vibration. Upon arrival, the unit was quiet. I tested temps and they were at 8 degrees. The compressor came on and the vibration noise started, just not as loud as what was sounding in the video. I pulled the unit out and adjusted the refrigerant lines at the back near the compressor and placed the unit back in its spot. Leveled the unit and monitored for approximately 20 mins. Customer was happy with the normal noise. No water connections to unit/dry, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the tub full of water. I pressed the start button for 3 seconds to turn the drain pump on and the unit drained as designed. I placed the unit in diagnostics showing error code F8E2 and cleared the code and continued with testing. The unit operated as designed. I tested two more times and it continued to operate as designed. I removed the drain pump and inspected/tested it and its good. I found the drain hose has a high loop under the sink and the hose is clear of debris.. Customer advised they have a water softener system. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KGCU407VSS00
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect cooktop burners not working. Upon further inspection, the customer advised that the front right and back left burners dont ignite. I tested all burners and found the burner heads on the front right and left back burners were not seated correctly which was not allowing the ignitor to arc properly. I adjusted the burner heads and retested and the unit is operating as designed. I demonstrated how the burner heads should seat on the orifice holders. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID OVEN
Model KEBC247VSS02
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect wall oven control panel not responding. Upon further inspection, I found the display blank and the unit has power as I found the oven lights turn on when opening the door. I advised the customer that the issue is with the control panel (UI) and it is no longer available (discontinued).
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Georgetown, TX 78633
Lou
Job Details: 03/17/2022
"Arrived on site to inspect washer not draining. Upon further inspection, the customer turned the breaker back on and immediately, the drain pump came on. I placed the unit in diagnostics showing error code F3E1, F9E1, F8E1. Cleared the codes and the drain pump stopped. Once I began testing, the drain pump came back on and would not turn off. I cancelled testing and unplugged the unit then blew through the sensor tube and it appeared to be clear. Attempted testing again and it failed and the drain pump would not turn off. I removed the back cover and inspected the air trap and found it completely blocked/clogged with debris. Cleaned the air trap and the opening in the tub and retested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QTS03
Near Austin, TX 78738
Luis
Job Details: 03/17/2022
"Arrived on site for water dripping from dispenser. Found when sprinkler system is running water dripping from dispenser,ordering a new valve and spigot. ; ordrng 1 WP2305235 (Spigot)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FKS00
Near Austin, TX 78738
Luis
Job Details: 03/17/2022
"Arrived on site. Tested water to icemaker no water frozen line,customer has reverse osmosis doesnt need a filter,did install a filter,defrosted line tested water flow through line to icemaker passed. Informed customer if water line continues to freeze could be due to a void in the line channel causing tube to freeze.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FTS03
Near Austin, TX 78738
Luis
Job Details: 03/17/2022
"Arrived on site. Updated control kit on factory back order talked to management replaced cap and 2 relays on main control powered unit on,unit is no longer shutting itself on and off
We serviced a
KITCHENAID REFRIGERATOR
Model WRS973CIDM00
Near Austin, TX 78735
Luis
Job Details: 03/17/2022
"Arrived on site for no cool. Removed evaporator cover,found oil on evaporator tubing,found cap tube in heat exchanger heavily corroded,showed customer corrosion,slightly moved cap tube to further show customer and cap tube started letting out pressure. Unit is unrepairable due to leak location
We serviced a
AMANA REFRIGERATOR
Model ASI2575FRS00
Near Austin, TX 78747
Luis
Job Details: 03/17/2022
"Arrived on site for refrigerant leak. Replaced the freezer evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF36NXFXDE01
Near Austin, TX 78730
Luis
Job Details: 03/17/2022
"Arrived on site for no lights in freezer and some in fresh food. Diagnosed defective led modules,replaced all leds in freezer series,power cycled unit all leds working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUIS15NRXB2
Near Austin, TX 78731
Luis
Job Details: 03/17/2022
"Arrived on site for no ice. Removed cover found broken wires to grid cutter,loud noise,ran diagnostics weak water flow to reservoir diagnosed unit will need grid cutter and valve. Replaced grid cutter and valve,tested water flow good water flow,no leaks. Unit passed all diagnostic test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Austin, TX 78757
Luis
Job Details: 03/17/2022
Arrived on site. Replaced icemaker and fill tube heater ran icemaker test passed ran fill test passed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB3
Near Manor, TX 78653
Matthew
Job Details: 03/17/2022
"Arrived onsite for right front burner issue. Upon inspection found right front burner failed, is sparking near receptical. Found that then switch is activated the burner goes straight to hot/ high heat. Will need right front burner and switch replaced. Contacted safety team and offered Concession #w122n11wpL1. Will order parts. Office to reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Matthew
Job Details: 03/17/2022
Arrived onsite for range leaking gas. Upon arrival customer notified me that unit was covered for LP. Found that conversion to regulator had not been made. Covered to LP however gas would leak immediately from regulator. Will need to order regulator and valve and set regulator to LP on arrival. Office to reschedule ; ordrng 1 WP98014893 (Valve) and 1 W11346659 (Regulator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM06
Near Manor, TX 78653
Matthew
Job Details: 03/17/2022
Arrived onsite for damaged drawers. Customer received concession. Replaced large door bin. Will need to order crisper drawers. Office to reschedule. ; ordrng 2 W10860753 (Crisper drawer)s
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Matthew
Job Details: 03/17/2022
Arrived onsite for range cancel button not functioning. Upon arrival tested unit and found cancel button on control not functioning. All others seem to be fine. Reset unit but still did not function. Will need control replacement. Control was RWO. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Matthew
Job Details: 03/17/2022
"Arrived onsite to replace previously diagnosed parts. Replaced sump and motor, lower rack, gasket and screen. Tested unit and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Hutto, TX 78634
Matthew
Job Details: 03/17/2022
Arrived onsite to replace previously diagnosed parts. Replaced cam and belt. Tested unit in auto test and passed. Ran high spin speed test and passed without error. Unit is functioning properly and no noise at this time. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Hutto, TX 78634
Matthew
Job Details: 03/17/2022
"Arrived onsite for microwave not heating. Upon inspection found high voltage issues. Needs magnetron, capacitor and diode. Replaced parts and tested. Also invited customer to test. All is functioning properly. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Pflugerville, TX 78660
Matthew
Job Details: 03/17/2022
Arrived onsite for range bottom not seated properly. Upon inspection found warped bottom. Replaced and unit is functioning properly. Job complete