We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Buda, TX 78610
Kevin
Job Details: 06/14/2023
"Arrived on site and found customer experienced frost buildup behind deli drawer on fresh food evaporator and frost buildup in freezer due to air gap. Frost buildup in freezer also caused no ice production. Since moving locations And defrosting Manually refrigerator operation has improved. Still found air gaps on the freezer door and both rails/freezer bracket would need to be replaced. If fresh food section frosted over again evaporator motor assembly with thermistor would need to be replaced.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA01
Near Austin, TX 78739
Leonardo
Job Details: 06/14/2023
Arrived on site to install new front panel. Installed new panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78745
Kevin
Job Details: 06/14/2023
"Arrived on site and replaced gear case, shield, belt, cam kit. After rebuilding washer confirmed operation by running a diagnostic cycle, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mountain City, TX 78610
Andrey
Job Details: 06/14/2023
"Arrived on site to test unit for unit extremely out of balance, tested unit found suspensions extremely bouncy, replaced and tested, unit is now running as designed, advised customer not to over load unit due to to cause of suspension failure, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78745
Kevin
Job Details: 06/14/2023
"Arrived on site and found saved error codes F7E1,F7E6, for motor failure. Inspected lower assembly and found previous wire repair didnt hold. Redid wire repair and washer will now agitate and spin correctly and completes a calibration cycle and automatic diagnostic cycle, job complete. If issue continues will need lower harness, motor, control board."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Leander, TX 78641
Gerry C
Job Details: 06/14/2023
"KDTM604KPS0 Arrived to inspect no power. I found the junction block screws had not been tightened as designed and caused the wiring to fail. I corrected the issue and tested. The unit resumed all normal functions and I verified all loads operated as designed, with expected amp draw. No leaks observed during service.
We serviced a
LG WASHER
Model WM4270HVA
Near Round Rock, TX 78681
Vincent
Job Details: 06/14/2023
"Arrived on site for LG WASHER, inspected unit and work are. I ran unit in a quick cycle and found that the unit would spin freely but like 3 min in the unit would stop and show error code LE Locked motor error. I gained access to the back and removed cover to expose the rotor and stator. Rotated the rotor manually and spun freely. I removed the main bolt to remove the rotor to inspect the magnets and the stator and was not successful , i tried to use a mallet and tap on the rotor but did not work. I informed the customer I would need to replace the rotor and stator and possibly the tub if its not able to come off freely. Customer would like. A second opinion on the diagnosis.
We serviced a
LG WASHER
Model WT1501CW
Near Georgetown, TX 78633
David Z
Job Details: 06/14/2023
"Arrived on site to diagnose washer that would not stop filling when in use. Tested unit and confirmed when filling even if you turn it off the unit keeps pouring in. Found I could stop it by shutting it off at the wall. Traced to hot valve solenoid can not close on its own. Replaced valve and tested. Confirmed proper function with no further fill issues in a regular cycle. Water shuts off properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78747
Kevin
Job Details: 06/14/2023
"Arrived on site and sound ice will not dispense, impeller is stripped. Removed icemaker assembly and broke off old impeller and replaced it. Use silicon to reinforce right hand side gasket. Ice is now dispensing properly. If issue happens again, order ice dispenser motor, impeller, separator, rectangular foam gasket on right hand side, and washer. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Wesley
Job Details: 06/14/2023
Arrived onsite and was not given reasonable access to service unit by front office. Maintenance contact unreachable at time of service. Notified management and moved on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Kyle, TX 78640
Kevin
Job Details: 06/14/2023
"Arrived on site and inspected refrigerator and found doors are unlevel and refrigerator rocks. Adjusted front feet until doors are level and refrigerator no longer is rocking, job complete."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near San Marcos, TX 78666
Andrey
Job Details: 06/14/2023
"Arrived on site to test unit for not igniting, tested unit found all burners sparking but no gas coming in, opened regulator conversation plug and found no incoming gas, inspected gas meter and found it closed, spoke to contractor and got authorization to open it, tested unit and now all burners are igniting, at this time unit is running as designed, job complete"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/14/2023
"Arrived on site to test unit for not completing wash cycles. Found agitator was stripped and gearcase has failed. Recommend replacing gear case, cam, belt, actuator, capacitor and agitator. Need autho and office to reschedule. ; ordrng 1 285565 (Agitator)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78757
Scott
Job Details: 06/14/2023
Arrived on site for erratic temps in fresh food . FZ temps are normal. Found fresh food evap thermistor having moisture building up in connection from previous repair . Replaced thermistor . No water leaks at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Austin, TX 78717
Kimo
Job Details: 06/14/2023
Arrived onsite for a cooktop that wont light sometimes and it has small flames upon inspection I found that the regulator was set to LP when the customer as NG I corrected theirs and tested the unit and found unit operating as designed
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Waco, TX 76707
Jonathan M
Job Details: 06/14/2023
"Arrived on site for a wall oven microwave combo that is not heating in the microwave intermittently. Inspected unit and work area. The customer advise when they close the door softly, sometimes the unit will not turn on, but if they slam the door or if they shut the door fairly hard, the unit will work. Tested the unit and the customer tried to emulate the same issues she was having. Found that when she pulled open the door slightly that it would intermittently work or not. Spoke to JC and was advised this is normal operation, and that the customer asked to close the door firmly in order to ensure that the microwave turns on for safety reasons and to engage in the interlock switches. I called whirlpool Tech line and spoke to Adrian SR# 7736634070. He advised that this is normal operation as well, and that the door needs to be firm and closed in order to run properly. He advised that if theres no bowing on the cabinet on the front of the microwave, the unit is working as designed to make note further repairs. Call complete."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elm Mott, TX 76640
Jonathan M
Job Details: 06/14/2023
"Arrived on site for a dryer that has no heat. Inspected unit and work area. The customer complained that the dryer with tumble but not heat. Just the unit and confirm the customer complaint. Check voltage off the back of the unit and found 120 V from Line 1 to neutral, 22V from Line 2 to neutral and 77 V from Line 1 to Line 2 indicating an issue with the electrical supply. The customer turned off the breaker and turned the breaker back on, found proper voltage and polarity after breaker was reset. Tested the unit on a time dry high heat cycle and found the unit heating and operating as designed. Did advise the customer that the issue was with her electrical spy and have them sign the incoming voltage waiver. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78754
Matthew
Job Details: 06/14/2023
Unit moved to 3204. Arrived onsite to replace warped door. Replace RC door. Heated gaskets to fit. Unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Georgetown, TX 78626
Lou
Job Details: 06/14/2023
"Arrived on site to inspect washer error codes. Upon further inspection, the customer advised the unit wont start a wash cycle. I raised the lid and found the lid strike broken and the lid not able to lock. I removed and replaced the broken strike with a new strike and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Austin, TX 78754
Matthew
Job Details: 06/14/2023
Arrived onsite for cracked tub leaking water. Confirmed crack. Replaced tub. Tested unit and unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS02
Near Austin, TX 78750
Paul
Job Details: 06/14/2023
"Arrived onsite to inspect refrigerator making clicking noises at the dog house during operation that the unit did not normally make. Upon arrival i confirmed clicking noises as the control in the dog house. I found that the evaporator fan is turning on, then the unit clicks the evaporator fan looses voltage and then the control clicks again and the fan turns back on and the cycle repeats. The control needs to be replaced.
We serviced a
FRIGIDAIRE RANGE
Model LGGF3042KFK
Near Leander, TX 78641
Kimo
Job Details: 06/14/2023
"Arrived onsite for a rang that is leaking p. Upon inspection I found that the leaking was coming from the center burner; ordrng 1 316536602 (orifice holder Center) and 1 5303935305 (Center VALVE)"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Austin, TX 78751
Scott
Job Details: 06/14/2023
"Arrived on site for washer flashing 7-3 code . Ran diagnostics got 7-1, 7-3,7-4,7-7. Ran diagnostics and unit not spinning out properly . Replaced cap ,control and actuator . Ran diagnostics, all passed this time . Ran quick wash with load of clothing . Unit is sensing and washing properly now . No water leaks detected at this time. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 06/14/2023
Arrived onsite for dishwasher not working. On inspection found 2 errors F4E3 F7E1. Ran the unit in diagnostics mode and nothing happened. Installed new pump and retested the unit. It is operating as designed and no water detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Leander, TX 78641
Lou
Job Details: 06/14/2023
"Arrived on site to inspect dishwasher not drying dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E2-heater open, unplugged or open relay. I removed the outer door panel and inspected the control and connections and found all connections good. I tested the element at the control and found it open. I pulled the unit out and found the element right side connector not connected. Plugged the connector in and tested and unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Leander, TX 78645
Maurice R
Job Details: 06/14/2023
"Arrived onsite for burner not igniting. On inspection it was taking several sparks to ignite. The igniter was spark down, I replaced the burner head and the orifice. Now the burner ignite on the first or second spark. The unit is operating as designed and no gas leaks detected during service."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78747
Andrey
Job Details: 06/14/2023
"Arrived on site to test unit for unit not running properly, tested unit found idler pulley ceased up causing belt to shred, timer is not advancing, replaced parts and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Kyle, TX 78640
Kevin
Job Details: 06/14/2023
"Arrived on site and inspected washer and found due to an unbalanced load suspension support has broken and tub and basket have fallen on one corner to ground. Took pictures. Replaced suspension supports and Basket and tub are now centered properly. Took pictures and sent a short video of washer spinning to KB/service management. Discussed correct loading for this model and correct detergent usage, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF518SAHM
Near Austin, TX 78701
Leonardo
Job Details: 06/14/2023
Arrived on site to test unit for dirt damaged. Could not get access to the unit they will call back to reschedule ; O-emld tckt
We serviced a
GE COOKTOP
Model ZGU36KBK2BB
Near Georgetown, TX 78633
David Z
Job Details: 06/14/2023
"Arrived on site to diagnose cooktop that was constantly sparking when plugged in asher a recent cleaning. Examined unit and found switch harness was melted on one igniter. Advised on repair needing a new switch harness . ordrng 1 WB18T10338 (Ignition Switch Harness) and 10 WB01T10049 (Screws)s"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Pflugerville, TX 78660
Vincent
Job Details: 06/14/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer would stop in the middle of a cycle. I ran the unit in diagnostics and retrieved error codes F0E3 F2E1. I also found the the water flow was not the best. I also tilted the unit. And inspected the gear case and found no issue in the area. I replaced the valve and tested, unit is now flowing better water and operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bastrop, TX 78602
Joe Z
Job Details: 06/14/2023
"Arrived on site for error code. Upon arrival ran diagnostics and got error code F8-E4 overfill switch open. Customer stated that the unit has been operating correctly since service was called. Inspected unit for leaks and overfilling and is good. Customer stated that she found a large dish restricting spray arm from turning. I have seen in the past that sometimes this causes spray arm to spray directly at door and cause a leak at bottom of door. I believe this was the case. Unit is filling, washing, draining, and heating as designed. No leaks present at this time . Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78703
Leonardo
Job Details: 06/14/2023
Arrived on site to replace fill valve. Replaced valve test unit and unit test good
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Round Rock, TX 78664
Vincent
Job Details: 06/14/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was unit not draining. Customer had already replaced the drain pump and still did not work. Entered diagnostics and retrieved error codes F8E6 F9E1. Ran a diagnostics and found unit not draining properly. Tilted and found unit had underwear stuck at the bottom of the tub. Removed all items and tested, unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near Georgetown, TX 78633
Lou
Job Details: 06/14/2023
"Arrived on site to inspect ice maker not dispensing. Upon further inspection, I found the ice bin stuck in the housing and found ice in the opening/chute of the bin. Using my steamer, I was able to get the bin freed and removed and found a large mass of ice at the bottom of the bin and inside the bin (photos). I removed all of the ice and removed the ice maker to find the fill chute full of ice due to the ice maker calling for too much water. I cleaned the housing from ice debris and removed and replaced the ice maker and retested. Unit is operating as designed. Ice maker covered under AEX 1 year warranty (10/22). No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78723
Matthew
Job Details: 06/14/2023
"Arrived onsite for unit making loud noise during spin. Customer submitted video. Forwarded video to tech line. Tech line Andrew SR#7736593802. Recommend replacing gearcase. Replaced gearcase cam and belt. Tested unit and unit is not making any noise. Customer will monitor. Called customer back several hrs later, had time to run 2 cycles and no noise reported. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Georgetown, TX 78628
Lou
Job Details: 06/14/2023
"Arrived on site to inspect refrigerator not dispensing water properly. Upon further inspection, the customer advised they had a non OEM water filter and it dispensed water for approximately one week then slowly went to a trickle. I found the new filter had damaged the filter head/reservoir. I removed and replaced the filter head w/reservoir. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78702
Leonardo
Job Details: 06/14/2023
Arrived on site to test unit for unit not draining. Test unit and found unit drains when you hit drain but board wont drain on its own. Replaced control board. Test unit and unit test good job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78703
Luis
Job Details: 06/14/2023
"Arrived on site for unit not powering on. Diagnosed a defective drain pump,replaced drain pump,ran water through unit water drained no leaks at tubing or connections."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Salado, TX 76571
Tyler
Job Details: 06/14/2023
Arrived on site for washer making a squeaky noise during agitation and the biginning of spin. Upon arrival confirmed issue. Found belt was a centimeter longer then it should be and loose on cam. Replaced belt and tested unit on quick wash with towels. Found noise no longer present and working as designed with nO leaks. Call complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Robinson, TX 76706
Jonathan M
Job Details: 06/14/2023
"Arrived on site for a washing machine that will not unlock the lid. Inspected unit and work area. Found the unit unplugged and as soon as the unit was plugged in, found the unit attempting to unlock the lid, but not unlocking. The control would not do anything until the lid was unlocked and kept trying to unlock the lid. Gained access underneath and was able to release the strike from the latch assembly. Replaced the latch assembly and ran the unit three diagnostics. Found an F5 E3 (lid will not unlock) error code. Around the unit through diagnostic testing and all tests worked and operated as designed. Call complete."
We serviced a
IKEA OVEN
Model IBS550PWS00
Near Austin, TX 78717
Kimo
Job Details: 06/14/2023
"Arrived onsite for a oven that shows pf on the screen but will not let you do anything. I tested the fuse, power coming in to the unit and power on the main board
We serviced a
LG WASHER
Model WM3400CW
Near Georgetown, TX 78633
David Z
Job Details: 06/14/2023
"Arrived on site to diagnose washer leaking when in use. Customer said they ended up with maybe 2 cups worth after the last cycle they ran. I tested the unit and found no leaks during a clean washer cycle. I did notice customer had 3 inches of suds inside the unit. I checked the vent and found a clear trail directly under the vent where the unit had leaked. Advised on how to remove suds and run affresh. Checked inside unit and found no leaks or water trails present. Leak is being cause by excessive suds.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS01
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/14/2023
"Arrived on site to test unit for water not dispensing properly and no ice production. Found ice maker not responding, top left RC door cover damaged, and dual Vals e not receiving voltage. Recommend replacing control kit and ice maker. ; ordrng 1 W11533213 (Control kit)"
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78723
Matthew
Job Details: 06/14/2023
"Arrived onsite for unit making noise. Upon arrival inspected unit. Checked suspension and was good. Checked level and was good. Ran diagnostics and no error codes. Ran auto test and all passed. Ran calibration and could hear scrapping sound. Inspected and found coins stuck not allowing agitator to turn freely, was causing friction. Removed debris and tested. Unit is functioning as designed. Job complete.
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78723
Matthew
Job Details: 06/14/2023
Arrived onsite for unit making noise when running. Upon arrival inspected unit. Noise was apparent. Disassembled and found debris in drum channel. Removed debris and tested. Unit is now operating with no noise. Recommend customer to empty pockets prior to washing articles. Job complete .
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Georgetown, TX 78628
Lou
Job Details: 06/14/2023
"Arrived on site to inspect ice machine needing to be cleaned. Upon further inspection, I found some mold build up in the reservoir and water tubing. I placed the unit in diagnostics and tested. When the compressor came on I could hear it making a rattling noise. When I tested the heat valve, I heard a quick hissing noise and smelled refrigerant. I advised the customer of my findings. Unit left turned off and no water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Austin, TX 78731
Paul
Job Details: 06/14/2023
Arrived onsite to inspect refrigerator not powering on. Upon arrival I confirmed that the UI was not responding. I confirmed voltage to the control. I also confirmed that the control is not sending voltage to he UI. R/R control and plugged the control in under load one by one to confirm that the new control would not fail under load. The unit is now operating and cooling as designed. No leaks observed during service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Temple, TX 76501
Tyler
Job Details: 06/14/2023
Arrived on site for refrigerator not dispensing ice properly. Upon arrival I confirmed issue and after inspection Ice maker harvest cycle I then found ice had gotten stuck in bucket due to auger teeth bending out of place and getting stuck. Replaced bucket and found ice dispensing as designed. Call complete
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Austin, TX 78759
Wesley
Job Details: 06/14/2023
Arrived onsite for possible control failure and off balance. Found f7e3 error and f0e3 error. Calibrated and tested. Found unit operating s designed. Break suspension responsible for off balance symptoms.. Ordering suspension. Advised customer on repair. ; ordrng 1 W11130359 (Suspension)
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Smithville, TX 78957
Joe Z
Job Details: 06/14/2023
"Arrived on site for center front burner continues to click even when lit. Also right front burner takes too long to light. Replaced right front burner head and test unit. Burner is lighting correctly. Need to order center harness, valve, and holder. Office to reschedule ; ordrng 1 W11381269 (Manifold) and 1 W11344433 (Harness) and 1 W11381271 (Orifice holder)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Pflugerville, TX 78660
Vincent
Job Details: 06/14/2023
Installed new glass and name plate. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78733
Luis
Job Details: 06/14/2023
Arrived on site for no ice. Ran diagnostics E2 error code on icemaker unit will need a new icemaker. ; ordrng 1 W11658802 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Bastrop, TX 78602
Joe Z
Job Details: 06/14/2023
"Arrived on site for not cooling. Upon arrival, inspected unit and is cool, not cold in both boxes. Compressor is operating. Removed evaporator cover and evaporator is completely frost free and just wet and cool to the touch. Powered down unit . Restored power and ran diagnostics. All motors and sensors passed test. Returned unit to normal operation and evaporator no has a complete correct frost pattern. Observed temperatures and FC temperature has dropped from 78 degrees to 40 degrees in 15 minutes. Contacted CS for assistance and believes there is an internal restriction and recommended a sealed system repair. Ordering compressor. UV drier, access valve. R600 kit and nitrogen. Office to reschedule ; ordrng 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access Valve) and 1 W11557671 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Wesley
Job Details: 06/14/2023
Arrived onsite for door switch false alarm and replaced the ui control. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Bastrop, TX 78602
Joe Z
Job Details: 06/14/2023
Arrived on site for not heating . Upon arrival test polarity and is not correct. Getting 3.5 v from L1-N . Uploaded pic on SD. Let customer know recommendations. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Jarrell, TX 76537
David Z
Job Details: 06/14/2023
Arrived on site to install new freezer door due to damaged existing freezer door. Found replacement door had scrapes in it and needs to be reordered. Office to schedule when new door arrives.; ordrng 1 LW10642554 (Freezer door)
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS04
Near Austin, TX 78733
Wesley
Job Details: 06/14/2023
Arrived onsite and found door error. No microwave operation. Tested bus fuse which show closed and food. Cleaned wiring and connections on control and restarted. Unit is now operating as designed. Advised customer on repair. No parts needed. Advised customer that the microwave door tensioner bars ware not operating and the door is weak. Possible switch failure. Advised that some parts are for replacement on the microwave and further repair may not be adviseable.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78626
Lou
Job Details: 06/14/2023
"Arrived on site to inspect range with gas smell during use. I tested the oven on bake at 350 degrees and asked the customer if theyre smelling burn off or actual gas odors and they werent sure as this kid their first gas unit. While testing the oven, I demonstrated the difference in odors by turning the cooktop burner on without the flame and the customer smelled the gas odor and advised that the odor was not what they were smelling. I opened the oven door once it was hot enough and the customer advised that was the smell they were experiencing which is the odor of gas burn off. I advised the customer that the gas burn off is normal. I tested the gas line connections at the back of the unit with liquid gas leak detector and found no evidence of a leak. I tested the cooktop burners and all are operating as designed. No gas leaks detected during service. I contacted Whirlpool Safety and spoke to Quincey and advised of my findings. She advised the information received was documented to Reference #7736555052. Job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model JUIFN15HX01
Near Woodway, TX 76712
Jonathan M
Job Details: 06/14/2023
Arrived on site for an ice machine. That is not making full slabs of ice. Inspected unit and work area. Found the ice bin full of ice and the customer advised that the unit does not make a full slab of ice. Found the unit in the middle of an icemaking cycle and found a full sheet being made on the evaporator plate. Found the unit finish the cycle and harvest and slide across the grid cutter. The customer advised that it did not fill the entire grid cutter which is why she assumed that the unit was not making a false lab. I did explain to the customer that that is normal operation as the grid cutter is larger than the Ice sheet that will come off the evaporator plate. the unit is working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Georgetown, TX 78633
David Z
Job Details: 06/14/2023
"Arrived on site to diagnose refrigerator producing no cool in either compartment. Examined evaporator and found no frost pattern and no ice buildup. Checked compressor and found it only pulling .4 amps, hot to the touch. Unit experiencing sealed system failure. Ordering R600 parts to repair. Office to schedule with SS tech. ; ordrng 1 W11546692 (Evap) and 1 W11580057 (Compressor) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Drier) and 1 R600 (R600 Kit) and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Austin, TX 78704
Luis
Job Details: 06/14/2023
"Arrived on site. Replaced evaporator fan motor,powered unit on fan powered on reassembled unit good air flow entering fresh food section.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Waco, TX 76707
Jonathan M
Job Details: 06/14/2023
"Arrived on site for a refrigerator that is still not cooling properly. Inspected unit and work area. Found a defrost issue in the freezer section and gained access to the control. Checked resistance through the heater from the control and found an open line. Disassembled the evaporator section and found all wires connected. Disconnected the freezer Molex and checked resistance through the heater and fuses. Found it registering 87.9 ohms of resistance, indicating a good circuit. I checked resistance from the control again and found an open line. Checked Continuity on the lower harness and the compressor area going up into the molex at the bottom cabinet. Found proper continuity. I called Whirlpool Techline ands spoke to Chris SR# 7736635468. He had me run through a couple more checks and advise that based on the current information, it would appear that there was a broken wire in the cabinet.
We serviced a
JENN-AIR VENTHOOD
Model JXD7036YS1
Near West Lake Hills, TX 78746
Leonardo
Job Details: 06/14/2023
Arrived on site to test unit for no venting out. Found unit bad blower. Customer will order new unit job complete.
We serviced a
WHIRLPOOL DRYER
Model MED5030MW0
Near Pflugerville, TX 78660
Vincent
Job Details: 06/14/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was making sure the electrical cord was properly connected. I inspected and found all the wires lose. I tighten the screws and tested. Unit is now installed properly."
We serviced a
KITCHENAID FREEZER
Model KRMF606ESS01
Near Round Rock, TX 78681
Kimo
Job Details: 06/14/2023
Arrived onsite for a refrigerator that is leaking. Upon inspection I found that the drain pan was downed and wound not drain properly I also found that the door gasket was torn.; ordrng 1 W10846057 (GASKET-FIP) and 1 W11457241 (PAN-DRIP)
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Georgetown, TX 78626
Lou
Job Details: 06/14/2023
"Arrived on site to inspect dryer not heating. Upon further inspection, I tested the unit with the door open and the door switch closed and the unit heated as designed. Using my vent test kit, I tested the airflow to the unit and the first two tests failed (photos). I removed the vent tube from the back of the unit and retested and the unit passed (photo). I disassembled the unit and tested the ignitor and coils and found the coils slightly out of ohms range. The ignitor was good. I removed and replaced the coils; removed the lint from inside the unit and reassembled the unit and retested and unit is heating as designed. I recommended the customer have their vents checked/cleaned. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Round Rock, TX 78664
Vincent
Job Details: 06/14/2023
Arrived on site to install new bulb. Tested and unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78748
Andrey
Job Details: 06/14/2023
"Arrived on site to test unit for excessive vibration, tested unit found failed gear case causing slider to grind against rotor damaging rotor, suspension extremely jumpy, got authorization to replace gear case,slider, suspension and rotor, replaced parts and tested,unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Harker Heights, TX 76548
Tyler
Job Details: 06/14/2023
"Arrived on site for range not turning on. Upon arrival confirmed complaint and found gfci breaker was tripped. Restored power to unit and found stable 240v wih correct power cord wiring. Bake element ohmed at 17.3ohms and bake element at 16.6ohms. Oven sensor was 1.08k. Ran oven and found oven would trip between 5-14 amps when unit was preheating. Found breaker stroll tripping and needs to verify integrity of breaker. Range is working as designed, call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
David Z
Job Details: 06/14/2023
Arrived on site to install new valve to resolve slow dispensing water. Traced failure to the single valve and replaced. Tested unit and verified proper flow from unit. Repair completed.
We serviced a
GE REFRIGERATOR
Model PDS22SCRARSS
Near Salado, TX 76571
Tyler
Job Details: 06/14/2023
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Upon further testing I found no failures in defrost stat, heater or any problems with the compressor when unit was running. After further inspection I found main control failing to register temps properly and smelled of burnt rubber. Replaced control under warranty from 02/06/23 and Igor Ed customer to keep an eye on unit for the next two weeks. Found fridge running as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Georgetown, TX 78633
David Z
Job Details: 06/14/2023
"Arrived on site to diagnose dishwasher with rust showing on dishes. Examined unit and found evidence of rust on inner door. Found no rust anywhere else on the unit, and it does not appear to be dirt or dust. Checked racks and found no rust on racks, or tracks, unit had a plastic tub. Ordering inner door to resolve. Office to schedule when parts arrive. ; ordrng 1 W11637956 (Inner Door)"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5236BDS2
Near Leander, TX 78641
Kimo
Job Details: 06/14/2023
"Arrived onsite for a vent hood with poor suction. Upon inspection I found that this was caused by and insulation error where the damper was installed backwards I corrected this and tested the unit and found unit operating as designed, no more sir backing flowing into kitchen"
We serviced a
WHIRLPOOL DRYER
Model WGD4950HW2
Near Austin, TX 78754
Joe Z
Job Details: 06/13/2023
"Arrived on site for not heating. Upon arrival test unit and will operate but will not heat. Checked gas pressure at supply and is good. Getting 120v at coils, but coils not activating. Need to replace coils. Replaced coils and test unit. Unit is operas des. No leaks present at this time. Job complete"
We serviced a
LG REFRIGERATOR
Model LFX31925ST/08
Near Georgetown, TX 78628
Gerry C
Job Details: 06/13/2023
"LFX31925ST/08 Arrived to inspect dripping fro dispenser. I found the unit would drip for several seconds after the water valve had shut off and the customer advised it had drilled long-term, but on,y a small amount. I found the dispenser connector on the valve had failed and I removed and replaced the valve assembly. Operational test good, no leaks observed during service.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Andice, TX 78628
Kimo
Job Details: 06/13/2023
Arrived onsite for a MW that is missing the bottom trim. Upon arrival the customer had his own part I installed the bottom trim and tested the unit and found the unit operating as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Liberty Hill, TX 78642
Kimo
Job Details: 06/13/2023
Arrived onsite for a MW that has no power. Upon inspection I found that the fuse was good and there 120v coming into the unit but still the unit would not power up. I replaced the control and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS0
Near San Marcos, TX 78666
Andrew
Job Details: 06/13/2023
Arrived on site to test unit for oven light consistently staying on. Found door switch was good. Replaced control for faulty relay. Unit now working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS22
Near Georgetown, TX 78626
Lou
Job Details: 06/13/2023
"Arrived on site to inspect wall oven door damage. Upon further inspection, I found a dent in the lower right section of the outer door glass trim. I removed and replaced the outer door glass and tested door operation. Unit is operating as designed. New owners will need to download the whirlpool app on their phone and connect the unit to WiFi once they move in. No one on site to sign for receipt. Job completed."
We serviced a
KENMORE DRYER
Model 796.8127221
Near Burnet, TX 78611
Maurice R
Job Details: 06/13/2023
"Arrived onsite for dryer not working. On inspection the unit had power put the start/pause button was flashing. I checked the door switch it was good. Then checked the belt switch it was good, then checked all the components and the heating element and they were all good. Since everything checked out good I started to look for something out of the box. On further inspection I found the wrinkle free button had been push in and it was caught by the front of the bezel and stayed pressed, the dryer wouldnt with this pressed in. I worked the key free and the unit started right up. The unit is operating as designed.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Waco, TX 76705
Jonathan M
Job Details: 06/13/2023
"Arrived on site for a dryer. That is not drying clothes. Inspected unit and work area. Around the unit on a time dry cycle and tested the unit. Found the unit tumbling but no heat. Checked all heating components. Found the heating element open, causing the issue. Replaced the heating element and tested the unit. The unit begin to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Vincent
Job Details: 06/13/2023
Arrived on site to install parts previously ordered. Tested unit and unit was operating as designed. No leaks where observed during service. Job completed.
We serviced a
JENN-AIR OVEN
Model JJW2830DP00
Near Georgetown, TX 78628
Lou
Job Details: 06/13/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel showing error code F2E1 and not allowing the user to turn the unit on, I removed and replaced the control panel and tested. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Pflugerville, TX 78660
Vincent
Job Details: 06/13/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was the oven door stainless panel was coming off. Im ordering a new outer glass to fix the problem. Office to schedule when parts are available. No leaks where observed during service.; ordrng 1 W11176456 (Glass door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt138ffdm01
Near Manor, TX 78724
Matthew
Job Details: 06/13/2023
Arrived onsite to install ice maker kit onsite. Installed ice maker. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model kuix535hps00
Near Salado, TX 76571
Tyler
Job Details: 06/13/2023
"Arrived on site for ice machine needing previously diagnosed sealed system. Upon arrival reconfirmed issue and found leak 8n top back right evap plate area. Replaced compressor, drier, access valve and evap. Reassembled and pulled vac on unit. Fo7nd no leaks and recharged system with 5.75oz of refrigerant. Allowed in to run in normal operation and found pressures at 150/0. Found unit making ice and informed customer to give unit 24 hrs to fill bin. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, TX 78738
Luis
Job Details: 06/13/2023
"Arrived on site. Customer defrosted unit,replaced harness assemb,y per tech support,secured thermistor to correct location on suction line."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78729
Wesley
Job Details: 06/13/2023
Arrived onsite and found unit with defrost issue. Determined failed control. Unable to enter diagnostics. Harness connections good to heater. Replaced control. Unit is now operating as designed. All checks good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78633
David Z
Job Details: 06/13/2023
"Arrived on site to diagnose washer that had no response from panel. Plugged unit in and found it stuck in a drain loop. I was able to stop the drain cycle but could not get any other response. Power cycled twice and was able to get into diagnostics. Was able to run a diag cycle and found very little cold water entering. Had to power cycle again and could not get unit come back on. Advised unit needs a new inlet valve and control.
We serviced a
KITCHENAID COOKTOP
Model KICU509XBL00
Near Austin, TX 78758
Paul
Job Details: 06/13/2023
Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the cooktop and tested all the burners. All are working as designed. Call complete. Part is covered by manufacture warranty.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Burnet, TX 78611
Kimo
Job Details: 06/13/2023
Arrived onsite for a dryer that is not heating up. Upon inspection I found that the unit heated and tumbled normally. Checks the let trap and the lint trap housing and found the both clean. I then performed a air flow test and found that unit had adequate flow. Upon is operation as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Dripping Springs, TX 78620
Luis
Job Details: 06/13/2023
Arrived on site replaced defective fresh food heater found fresh food door liner warped causing air to leak out ordering new door. ; ordrng 1 W11395841 (Fresh food door ss) and 1 W10839793 (Nameplate)
We serviced a
WHIRLPOOL DRYER
Model MED6230HW3
Near Marion, TX 78124
Andrey
Job Details: 06/13/2023
"Arrived on site to test unit for damp clothing at the end of dry cycle, tested vent and it passed, customer stated that sometimes clothes will be damp and then it will run good for next couple of cycles, tested unit found no issues, unit is heating properly, advised customer that clothes need to be sorted properly, explained to customer how the moisture sensors works and how the system reads them, showed customer how to used timed dry, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ01
Near Austin, TX 78738
Luis
Job Details: 06/13/2023
"*1212Arrived on site for no ice. Removed grid cover found harness not fully seated at in housing installed harness into housing fully. Found a defective external drain pump,pulled up model drain pump not included with machine estimate for drain pump parts
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Manor, TX 78653
Matthew
Job Details: 06/13/2023
Arrived onsite for left front burner flame low. Upon arrival inspected unit. On full power flame was low. Tried valve adjustment but did not correct the issue. Inspected further and found debris in orifice port. Removed and cleared. Tested and now unit is functioning properly. Customer is happy. Job complete
We serviced a
KITCHENAID RANGE
Model KSIB900ESS3
Near Lakeway, TX 78734
Leonardo
Job Details: 06/13/2023
Arrived on site to test unit for cooktop not responding. Advised customer about the unit being out of warranty they said they closed on the house in October of last year but couldnt find the closing documents. They will call back when they find the correct paper work.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near New Braunfels, TX 78130
Andrew
Job Details: 06/13/2023
Arrived on site to test unit for anti tip bracket misaligned. Advised contractor would need to correct installation issue. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Austin, TX 78758
Wesley
Job Details: 06/13/2023
Arrived onsite for compressor failure. Compressor will jot kick over brand new install. Unit stored in garage 2905. Ordering sealed system parts to repair. Office to reschedule. ; ordrng 1 W11582592 (Compressor) and 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 R600@ and 1 Aluminumcaptube
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near Austin, TX 78703
Wesley
Job Details: 06/13/2023
"Arrived onsite for partial display issues. Replaced the display. Unit is now operating as designed. Advised customer on repair, all checks good."