Service History 158

We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
David S
Job Details: 05/12/2021
"Arrived on site to diagnose spray arm not turning, the customer informed us of the spray arm not staying on during cycles. we found that the spray arm itself will not stay on properly and that the manifold itself that holds the spray arm is incorrectly molded causing the spray arm to consistently fall off due to the arm hitting the manifold, we are returning with the same spray arm and ordering the manifold for repair.
We serviced a
KENMORE DRYER
Model 110.878726
Near Uhland, TX 78640
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected Dryer and found belt is loose. Found tension pulley is missing. A new one will be needed to correct the issue.Dryer is to be left unplugged until parts are replaced.; ordrng 1 279640 (Tension pulley)"
We serviced a
WHIRLPOOL RANGE
Model WFG520S0AB0
Near Austin, TX 78744
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for igniters not working. T
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EBS02
Near Meadowlakes, TX 78654
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a refrigerator with a door that will not close. Found door stop not positioned properly preventing proper closing of door. Reset stop to proper position and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a refrigerator with light not working. Found led module failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Georgetown, TX 78628
Jonathan
Job Details: 05/12/2021
Arrived on site for stacked washer making a banging sound. Performed diagnostics mode and checked fault codes. Found fault code F5-E4 door lock failure and F0-E5 off balance load or to large of load. Ran test cycle and monitored operation. Found components working. Removed back panel and inspected. Found all working as designed and no water leaks detected.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL02
Near Canyon Lake, TX 78132
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for broil function not working. Found broil wire on control was not set into connection plug properly preventing broil from engaging. Set wire properly into connection plug, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78664
Wesley
Job Details: 05/12/2021
"Arrived onsite for freezer ice maker not producing. Cycled icemaker with jumper. Icemaker cycled and called for water, audible valve actuation. However no water flow. Determined no topical ice obstruction in fillspout. Ordering ice maker fill valve. Advised customer on findings and needed repair. ; ordrng 1 W11129435 (Freezer icemaker valve)"
We serviced a
GE OVEN
Model PB975BM2BB
Near Killeen, TX 76542
Al
Job Details: 05/12/2021
Arrived on site and inspected double range with steam coming from the unit.Confirmed the complaint and found the amount of smoke was simply the baked on food that continuously reheats when customer uses the oven.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Buda, TX 78610
Robert
Job Details: 05/12/2021
Arrived on job for complaints of LF error code. Ran diagnostics and found code all valve tested good. After ran calibration. No leaks detected at time of service
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
Arrived on site to install previously diagnosed parts. I installed the new control and then tested the unit. The unit is working as designed. I also found the control wires causing the rattle. I zip tied them and the rattle reduced. I advised the customer of my findings. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSSS42MHX00
Near Austin, TX 78746
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected refrigerator and found frost pattern is good, freezer temperature is good. Fresh food temperature is 50+ degrees. Examined evaporator fan and found it is running, prescreened evaporator fan motor does not match the original and has a completely different harness. Could not find model/serial number on the machine,
We serviced a
WHIRLPOOL WASHER
Model MVWB855DC3
Near Austin, TX 78737
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from hot water supply line, I tightened connections, tested good, if problem continues, customer will need to replace supply lines."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Blanco, TX 78606
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of unit not agitating, found failed actuator, I replaced actuator, ran calibration, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Leander, TX 78641
Lou
Job Details: 05/12/2021
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both compartments warm. Pulled the unit out and tested the compressor and found it extremely hot to touch and it showing 2.29amps. I found the sealed system components are covered under manufacturer extended warranty. Quoted the customer $638.40 ($589.75+tax) for service/labor fees for the sealed system repair. I am ordering the compressor kit, UV drier, access valve, FC evaporator & RC evaporator. Also ordering a CNOTE-PLACE ON CANCELLATION LIST. Office to schedule return service, no water leaks observed during service.; ordrng 1 W10779331 (Compressor kit) and 1 W10143759 (UV drier) and 1 TJ90SF8404 (Access valve) and 1 WP2188822 (FC evaporator) and 1 WPW10643261 (RC evaporator) and 1 CNOTE (Place on cancellation list)"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Temple, TX 76502
Tyler
Job Details: 05/12/2021
"Arrived on site for dryer allowing hot air to escape during dry cycles. Upon arrival I found door seals were functioning as designed and had no damage. Also found during dry cycle (timed dry, high heat) that unit was getting an average temp around 157 degrees. I then found lint shooting out through vent hose connected to exhaust that runs through insulation of home. I then found that behind connections of vent hose there was a hole in venting allowing for air to escape. I repaired the vent hose and retested unit multi times on highest heat settings during time dry. Found unit is functioning as designed and laundry room is no longer getting hot from escaping air. Call complete"
We serviced a
MAYTAG DRYER
Model MLE26PRBYW0
Near Georgetown, TX 78628
Lou
Job Details: 05/12/2021
"Arrived on site to inspect dryer not working. Upon further inspection, found the unit to be a commercial dryer stacked unit. Found the display not on but the unit plugged in. Tested voltage at the wall and got 220V. Removed the control panel and tested the transformer and it was good. Tested voltage at the control from the transformer and found Blue-Blue=4.7VAC, R-R=27VAC, W-W=22VAC at the AA8 connector, so all points are within range. Contacted commercial techline and spoke to Alex and advised of my findings and recommended to control.I am ordering the main control/display assembly and office to schedule return service. Unit left unplugged for safety.; ordrng 1 W11398779 (Main control)"
We serviced a
FRIGIDAIRE DRYER
Model FFQG5000QW2
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/12/2021
Arrived on site to install previously diagnosed part. Found igniter was getting too high of an amperage draw. Removed igniter and installed new igniter. I have ordered the thermostat to return and complete the repair. Once thermostat is replaced and dryer is tested and working as designed we will collect final payment. NOTE: Please add customer to cancellation list. ; ordrng 1 134587700 (Thermostat)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Jimmy J.
Job Details: 05/12/2021
Arrived on site for Oven controls scrambling. Placed in diagnostics and communication error code was presented twice. Cleared error codes. Removed control and installed new control. Ran preheat to 350. Oven preheated as designed. Screen did not scramble while opening and closing the door while heating. Job completed.
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Austin, TX 78732
Robert
Job Details: 05/12/2021
Arrived on job for complaints of spark after lighting. Found the burner topper reversed on burner corrected placement and test.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Liberty Hill, TX 78642
Jonathan
Job Details: 05/12/2021
Arrived on site for microwave not showing time on display when using sensor cook. Inspected unit and work area. Tested sensor cooking operation. Cooked a bag of popcorn and found time will not show on popcorn just sensing bars as stated in user care guide on page 11. Cooked a bake potato in unit and found unit cooking as designed. Unit would show sensing then go to time. Called Whirlpool tech support and spoke with Bruce to confirm operation. Sr# 7730744308.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Jonestown, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect refrigerator. Upon further inspection, at the previous service call, I found a large block of ice on the RC evaporator. Customer unplugged the unit and allowed to defrost before I returned today. I found the RC evaporator drip pan was badly warped and the evap harness thermistor was blackened. I removed and replaced the evap motor harness and secured the thermistor on the suction line with foil tape and ziptie. Removed and replaced the evaporator drip pan kit. Using the clamps and zipties provided in the kit, I secured the evaporator to the back wall and sealed off the gap at the top of the evaporator housing with permagum that was provided in the kit. Reassembled the unit and tested and unit is operating as designed.
We serviced a
KENMORE REFRIGERATOR
Model 106.555224
Near Austin, TX 78704
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not making ice fast enough/ not filling the bucket. The filter was not pushed in correctly. Pushed filter in correctly. The switch for the ice level was not on. Turned back on. Heard unit dispensing ice into the bucket and ice maker filling with water. Could not find issues with ice maker. How ever customer said that the unit has to be tricked to start filling with ice once it gets low. Asked them to monitor it and to take videos when possible to see the issue better. No issues at this time.
We serviced a
KENMORE REFRIGERATOR
Model 596.467935
Near Johnson City, TX 78636
Brandon
Job Details: 05/12/2021
"Arrived on site for customer complaint of unit not cooling in fresh food section, found defrost issue, heater tested good, ordering control and harness with bi metal. ; ordrng 1 WPW10503278 (Control) and 1 WPW10290745 (Harness)"
We serviced a
GE REFRIGERATOR
Model GFE26JSMAFSS
Near Georgetown, TX 78633
Jonathan
Job Details: 05/12/2021
"Arrived on site for refrigerator not cooling in RC. Inspected unit and work area. Found major frost buildup in FC. Found FC door not sealing on left side. Found frost buildup not allowing to circulate air to RC. Removed ice buildup and found food item dropped under freezer drawer that caused door seal issue. Recommend to power off for 6 to 8 hours to allow frost to completely thaw. Performed diagnostics mode and tested all components and all passed. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS2
Near Paige, TX 78659
Matthew
Job Details: 05/12/2021
Arrived onsite to replace previously diagnosed parts. Replaced control and control display. Tested unit and found left side of touch panel not responsive. Bake functions would not function but number pad and settings keys are functioning. Unit will need touch pad replaced. Ordering membrane switch and panel just in case. Office to reschedule ; ordrng 1 W10728532 (swtch-memb) and 1 W10884503 (panl-cntrl)
We serviced a
MAYTAG DRYER
Model MEDB955FC1
Near Austin, TX 78752
Scott
Job Details: 05/12/2021
"Before replacing harness , unplugged all connections at control , motor .breaker didn?t trip . Plugged in all connections breaker tripped when plugged in J8 connection on control . Tested and didn?t find any fault with door switch and valve . Replaced harness . Unit is still tripping breaker .. ; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78730
Scott
Job Details: 05/12/2021
"Arrived on site , found recirculating pump making noise . Replaced pump . Ran diagnostics all checked normal. No water leaks detected at time of service.job complete ."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Austin, TX 78730
Scott
Job Details: 05/12/2021
"Arrived on site , replaced valves . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Pflugerville, TX 78660
Wesley
Job Details: 05/12/2021
Arrived onsite and found unit had no water supply. Connected unit to water and advised customer to observe for slow leaks. Customer advised that unit had not been producing ice prior to moving the fridge. Fill spout heater in tact. Replaced icemaker. Advised customer to call back if unit does not produce ice within 4 days.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78702
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not heating. Tested unit. Unit was heating but the the air could not move efficiently. Upon further inspection. Found a lot of lint buildup inside the lint trap housing and some trash was inside clogging the unit. Removed clog. Tested unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78702
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not getting hot enough. Upon inspection. Found that the exit tube had lint buildup inside the tube of the unit and good size of lint and some trash inside the lint trap. Removed both clogs from the unit. Tested the unit. Unit tested good. No issues at this time. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Austin, TX 78702
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not heating. Looked at the exit vent and saw a buildup of lint and trash inside the unit. Removed lint and trash. Tested unit. Unit tested good. No issues at this time Job complete
We serviced a
GE DISHWASHER
Model GDT550HSD1SS
Near McGregor, TX 76657
Jonathan
Job Details: 05/12/2021
We serviced a
GE WASHER
Model GFWN1600J1WW
Near Bastrop, TX 78602
Matthew
Job Details: 05/12/2021
Arrived onsite for washer not completing cycle. Upon inspection found unit would only go into drain mode. Drain would continually cycle but not drain water out. Manually drained water and did not find any obstruction in drain filter.. Office to reschedule ; ordrng 1 PARTSRESEARCH (PARTS RESEARCH )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM01
Near Austin, TX 78738
Luis
Job Details: 05/12/2021
"Arrived on site for not dispensing water or ice. Tested dispenser no water or ice,ran diagnostics paddles passed,ran water test no water tested ice door motor failed ordering new main control ; ordrng 1 W11088499 (Control) and 1 WPW10476314 (Ui)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
"Arrived on site to install previously diagnosed parts. I installed the new mag, cap, diode, and transformer. I then tested the unit and it was now working as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model GU2475XTVY1
Near Georgetown, TX 78628
Tommy
Job Details: 05/12/2021
Arrived onsite for broken heating element. Upon arrival replaced unit element and tested. Unit is now operating as designed. Job Completed. No signs of leaks during service. Job Completed.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1814QW1
Near Austin, TX 78701
Jacob
Job Details: 05/12/2021
Arrived onsite for unit not freezing/cooling. Nothing evaporator and compressor fans were running. Looked at the frost pattern in the freezer and noticed the frost pattern was not completing through the evaporator. Submitted sealed system check list. Ordered parts. Office to get authorization before returning. ; ordrng 1 5303918274 (evaporator kit) and 1 5303918659 (compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Leander, TX 78641
Tommy
Job Details: 05/12/2021
Arrived onsite for washer Valve being broken. Upon arrival found unit valve cracked. Replaced valve and tested. Unit is now operating as designed. Job Completed. No signs of leaks during service. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED9400SW0
Near Georgetown, TX 78633
Jonathan
Job Details: 05/12/2021
"Arrived on site for dryer having a F1 error code. Inspected unit and work area. Powered unit off at circuit breaker. Gained access to control. Disassembled control housing and found burnt relay on control. Will need to replace control to complete repair. Installed new control and assembled unit. Powered unit on and tested operation. Adjusted the door strike to sit better on door catch. All tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHC319ESS-5
Near Round Rock, TX 78681
Tommy
Job Details: 05/12/2021
"Arrived onsite for unit not heating correctly. Upon arrival found unit not mounted correctly rear mount was incorrect installed. Notified customer it will need to be fixed to put unit back into place. Also found by speaking with Cathy SR 7730745575 unit is warming but not quite heating. Tested unit and found voltage would go from 123, to 110 infer a load. Cathy started an electrician would be needed. Job Completed"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Temple, TX 76502
Tyler
Job Details: 05/12/2021
Arrived on site for wall oven not allowing the upper oven to shut off after a cooking cycle had been completed. Upon arrival customer stated that the UI had become unresponsive when trying to turn the oven off upon further diagnostics I found no error codes stored in the system. Customer also didnt have WiFi connection set up to oven. I then went ahead and replace the main control And reassembled and connected the unit to the customers Wi-Fi network. After completing a 15 minute pre-test of 350? in the upper oven I was able to find that the unit is now fully functioning as designed and the UI is responsive with all input inform customer to and let us know if the issue were to come back at any point if it does the tech recommends that we get the UI control panel. At this time unit is functioning as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
David S
Job Details: 05/12/2021
We called techline and spoke to Adrian. We advised Adrian if the situation. He said it is happening either due to a lack of insulation or the line channel being to close to the ice box causing it to freeze.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW01
Near Johnson City, TX 78636
Brandon
Job Details: 05/12/2021
"Arrived on site to replace failed start device, after replacing, unit tested good."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWS2
Near Kingsland, TX 78639
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a dishwasher that is not cycling. Found vent motor failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cedar Park, TX 78613
Kayman
Job Details: 05/12/2021
Arrived onsite for refrigerator losing cool in the RC and shutting off intermittently. Upon inspection I found the FC=7 RC=34. I could see some frost build up on the top of the evaporator cover. I tested the bimetal and heater and they both turned on in diagnostics. I accessed the evaporator and found a good block of ice formed over the top half of the evaporator there was frost on all runs. I found the thermistor is out of range and the bi metal had fallen down on the evaporator loop.The unit is performing as designed. I advised the customer to monitor the unit to make sure it reaches desired temps. In vacuumed out the drain pan. No leaks detected during time of service.Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FTMS00
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found dispenser motor out of position and reset it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM03
Near San Marcos, TX 78666
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for compressor being loud. Found compressor mounting brackets bolts on front of unit were loose causing loud vibration. Tightened bolts, tested unit, unit works good. Unit was not connected to water. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Leander, TX 78641
Tommy
Job Details: 05/12/2021
Arrived onsite for microwave sparking. Upon arrival found unit diode had blown. Replaced unit mag cap and diode. Tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DRYER
Model WED9400SW1
Near Killeen, TX 76549
Tyler
Job Details: 05/12/2021
Arrived on site for dryer giving f01 error (main control failure) upon arrival I found and confirmed main control not responding to ui input and would give error when started. I then replaced main control and found unit would accept input and allowed dryer to heat and cycle. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Temple, TX 76504
Jonathan
Job Details: 05/12/2021
Arrived on site for a dishwasher that?s giving off a burning smell. Inspected unit and work area. Removed front panel and toe plate and checked unit for any burn marks or smoke residue. Found no burn or smoke residue anywhere inside the unit. Tested the unit and could not replicate the issue. Unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Cedar Park, TX 78613
Justin
Job Details: 05/12/2021
Arrived on site for a washing machine that keeps getting thrown off balance.upon arrival the customer stated every load it will give stop mid wash and she will have to manually drain and spin it. She said no off balance error code is thrown though. I put the unit into diagnostics mode and found stored error code F8E1 for long fill. I cleared the error code. I ran a diagnostics cycle and found the unit ran through as designed. Upon further inspection I found the units drain line more than two feet into the drain hole on the wall. I advised the customer that this is what was causing their long fill error codes. I ran a high spin and fast agitate on the unit and found the suspension bushings on the faulty and needing replacement. I replaced the bushing and the unit was now more stable. I called techline and talked to Andrew and received SR# 7730737543. Unit is working as designed. I also advised the customer on proper loading via user care guide and proper installation. I
We serviced a
GE DRYER
Model DCVH680EJ1WW
Near Killeen, TX 76542
Al
Job Details: 05/12/2021
"Arrived on site and inspected dryer closing and starting issues.Confirmed the complaint and found the door latch was def, not allowing the door to stay closed.Removed and replaced the latch and unit now works properly.Job complete"
We serviced a
MAYTAG DRYER
Model MEDB766FW0
Near Woodway, TX 76712
Jonathan
Job Details: 05/12/2021
"Arrived on site for a dryer that is overheating and not drying clothes. Inspected unit and work area. The customer had the unit pulled apart and had advise that he had checked continuity and voltage to the unit and was thinking that the unit was just overheating due to a burning smell that he was getting intermittently. Checked unit and tested it on a normal high time dry cycle. Unit began working as designed and cycled properly with the heater. Found good airflow coming from the dryer. The customer had a vent hose removed from the dryer that was still attached to the wall that was completely kinked up in several different areas. I did advise the customer that it appeared that the unit was working properly but that he had a ventilation issue. The customer did state that he was initially thinking it was a ventilation issue but with the burning smell, he just wanted to have it checked out. Had the customer run I cycle with clothes and found the unit creating steam inside the room and drying the clothes. Unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHV0
Near Killeen, TX 76549
Tyler
Job Details: 05/12/2021
Arrived on site to diagnose dishwasher that did not seem to be getting enough water per the customer complain when I arrived. Upon arrival I ran a diagnostics and found an F4 E3 error code indicating a fault in the motor I then checked for proper voltage to the motor and found it was functioning but the motor was not turning on when it needed to. Upon further inspection in diagnostics I also found at the fill valve is not filling the dishwasher up enough which is more than likely what caused the motor to burn itself out not getting enough water in the first place after getting authorization I replace the motor and some assembly as well as the water inlet valve I was in able to reassembled unit and ran a normal and heavy cycle and was able to verify that the sump assembly is now agitating as designed and the unit is filling with water more than it was before allowing the motor to run properly and distribute the water also found that there were no leaks before during or after repair call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB2
Near Iredell, TX 76649
Jonathan
Job Details: 05/12/2021
"Arrived on site for a dishwasher that won?t spray Adam either spray arm. Inspected unit and work area. Placed unit and service diagnostics and found an F4 E3 (wash motor not running) error code. Ran the unit through an auto test and found the wash motor not running. Replaced wash pump motor assembly and tested unit. Unit began working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Temple, TX 76502
Jonathan
Job Details: 05/12/2021
Arrived on site for refrigerator that?s leaking. Inspected unit and work area. The customer advised that the unit stopped leaking after they initially called in but just wanted to have a checked out anyway. There are no waterlines going to the unit and found no cracks in the drip pan underneath the unit. Advise the customer the unit most likely went through a defrost in overfilled the drip tray underneath the unit. Went over user guide and unit is working as designed. Call complete.
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS2
Near Lago Vista, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect venthood noises. Upon further inspection, customer advised that after a few minutes of the venthood being turned on in the low speed, the unit will make a grinding noise. I tested the unit in low speed for approximately 5 mins and could not duplicate the noise. I tested in medium and high speeds and still could not duplicate the noise. I inspected the blower and did not see any damage. Removed the mounting screws and re-installed them and tightened and retested on low speed for approximately 10 mins and the unit operated as designed. I recommended that then customer take a video of the noise if it reoccurs. Job completed."
We serviced a
JENN-AIR RANGE
Model JGRP548WP02
Near Kingsland, TX 78639
Cliff
Job Details: 05/12/2021
Arrived on site to diagnose a range that is giving latch error. Tested unit and found malfunctioning appliance manager. Office to set return date.; ordrng 1 W10888661 (Am) and 1 WPW10464534 (Ui)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 05/12/2021
"Arrived on site to replace ice maker and ice fan. Upon arrival customer stated ice maker has been working flawlessly since last visit. All functions tested good in diagnostics. RC, FC and pantry temps were correct. Thermistors are reading correct. Checked continuity through door harness and all wires tested good. No visible breaks or tears in wiring. Emitters working good. Compressor and condenser fan working evap motors working. Spoke with techline and found no current issues. Advised customer to monitor and if issue persists to give us a call. No leaks detected. Job complete.??????SR#7730739947"
We serviced a
FRIGIDAIRE RANGE
Model FFEF3018LSD
Near Killeen, TX 76549
Al
Job Details: 05/12/2021
"Arrived on site to install previously ordered part.Removed and replaced the front right infinite switch, reassembled and unit working as designed.Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78735
Robert
Job Details: 05/12/2021
Arrived on job for complaints of not lighting. Found orifice blockage. Removed blockage and test.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near San Marcos, TX 78666
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for gas leak. Found leak on flex hose connection to valve was loose. Verified leak with home owner. Tightened connection, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Kyle, TX 78640
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for no burners working. Test power and power is good. Plugged unit back in and all burners working at this time job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Leander, TX 78641
Tommy
Job Details: 05/12/2021
"Arrived onsite for range seal falling apart, being dented and legs being bent. Upon arrival found top panel dented, found unit seal damaged and beginning to tear, found both legs bent not allowing unit to level correctly. Ordering two legs as well as gasket. .; ordrng 1 WPW10535778 (Gasket) and 2 W10819918 (Feet)s"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS
Near Austin, TX 78744
Leonardo
Job Details: 05/12/2021
Arrived on site to test unit for damaged panel. Replaced panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Lakeway, TX 78734
Luis
Job Details: 05/12/2021
"Arrived on site for no cool in fresh food compartment. Unit not defrosting,ran diagnostics bimetal reading open,bypassed bimetal unit still reading open,diagnosed a defective main control,replaced main control powered unit on ran diagnostics heater energized with bimetal reading closed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78753
Scott
Job Details: 05/12/2021
Arrived on site for not spinning out in rinse . Ran diagnostics when unit went into spin , it was making loud screeching and banging noise . Ordering gear case , splutch , actuator , motor , cap, cover and belt . No water leaks detected at time of service. Call to set return .; ordrng 1 W10721967 (CAM) and 1 W10890624 (MOTOR) and 1 W11239857 (BELT ) and 1 W11428524 (CAP) and 1 W11454741 (GEARCASE ) and 1 WPW10427633 (COVER )"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78753
Scott
Job Details: 05/12/2021
"Arrived on site for washer making a lot of noise during spin . Ran diagnostics, loud scraping and knocking around when in high spin. Replaced gearcase and cam. Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete ."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS06
Near Austin, TX 78753
Luis
Job Details: 05/12/2021
"Arrived on site for no cool. Powered unit on no frost formation on evaporator,pierced system low side reading -20 diagnosed a leak in the system,replaced evaporator,valve and filter drier. Unit not keeping vacuum,unable to trace of location losing pressure added refrigerant to add dye to system to locate leak found uv dye leaking from exchanger in compressor compartment called tech support documented and sent pictures of leak. ; ordrng 1 W11401413 (Coupling), used 1 W10896689 (Coupling), 1 W10896677 (Coupling), and 1 W11401417 (Coupling) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5YHAXTL02
Near Round Rock, TX 78681
David S
Job Details: 05/12/2021
"Arrived on site to diagnose fresh food section not cooling, customer informed of ice building up in certain areas of the fridge, found that the baffle had ice build up blocking the air flow from the freezer completely. Found that the customer had an additional drawer not found in the parts breakdown and seemingly not from the unit whatsoever causing a potential bad seal causing moisture to get in and cause ice build up, steamed out the ice using the steamer and informed customer of the part that was in the fridge causing the issue. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kyle, TX 78640
Kevin
Job Details: 05/12/2021
"Arrived on site and inspected washer and found it squeals at the beginning of the spin cycle. Disassembled all parts under washer and found gear case its beginning to leak oil. Replaced it and belt and cam kit. There is no other parts on the washer that could be causing this situation. No water leaks from connections at time of service, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB4
Near Leander, TX 78641
Tommy
Job Details: 05/12/2021
Arrived onsite for previously diagnosed parts. Upon arrival found wiring harness wasnt burnt out replaced unit control and bulb and tested. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Round Rock, TX 78664
Wesley
Job Details: 05/12/2021
Arrived onsite and tested switches per tip from SW. found only issue to be right front switch. Replaced switch. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXWH0
Near Austin, TX 78731
David
Job Details: 05/12/2021
"Arrived on site to diagnose refrigerator that is warming Im the refrigerator section, while freezer is cooling properly. Ran diagnostic menu tests and found no failures per diagnostic. Checked fans and damper. Found fans working well and damper is opening and closing as designed. Checked resistance of thermistor and found thermistor reading properly. All components are testing good, frost pattern is normal and full. Found ice building at the pantry vent only. Sealed pantry vent seal with silicon. Only other possible cause can be the Ui (brain) control. Since ice in bucket was melting, customer found it dripping it from the dispenser door. Ordering dispenser door assembly to resolve,Ordering parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI15NDXZQ1
Near Austin, TX 78702
Jacob
Job Details: 05/12/2021
"Arrived onsite for no making ice. Tested unit. Found that the unit was trickling in water. Tested the water pressure from the wall. Water pressure good, but it had some lime scale buildup. Re attached water line. Tested unit, water still trickling in. Need to order new water valve. Rescheduled with customer ; ordrng 1 W10881366 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Cedar Park, TX 78613
Kayman
Job Details: 05/12/2021
Arrived onsite for washer wobbling or shaking. Upon inspection I found the unit looked un level. I confirmed the unit was not level I checked the floor and found it was not level either. I ran a diagnostics cycle and found the unit working as designed. No excessive shaking in diagnostics. The unit is working as designed at this time. I will speak to the front office about the situation. Job complete.
We serviced a
JENN-AIR RANGE
Model JES9800AAS
Near Seguin, TX 78155
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for oven acting erratically. Was able to locate ?missing? tag. , (main control, T-bracket for elements).
We serviced a
KENMORE RANGE
Model 790.755032
Near Austin, TX 78759
David
Job Details: 05/12/2021
Arrived on site to install rebuild control. Installed control. Powered on unit and found display bright and unit working as designed.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Leander, TX 78641
Kayman
Job Details: 05/12/2021
Arrived onsite to install previously diagnosed parts. I installed the recirculation pump and tested the unit. The unit is operating as designed I advised the customer that the unit would start making ice within a couple of hours. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Round Rock, TX 78681
David S
Job Details: 05/12/2021
"Arrived on site to replace pantry UI and UI harness, replaced both and now unit is working as designed. Informed customer to give it a good 24 hours before unit is cooling fully. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS
Near Lampasas, TX 76550
Al
Job Details: 05/12/2021
Arrived on site to install previously ordered part.Replaced the faulty ice maker and unit began operating properly.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78681
David S
Job Details: 05/12/2021
"Arrived on site to diagnose fridge freezing food in the fresh food section, customer informed us he isnt blocking any vents on the unit, from there we tested the units thermistors and all tested fine, tested the baffle and it tested good as well. Replaced units UI and utilized test #7 to put the unit into basic defrost rather than global, unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
David
Job Details: 05/12/2021
Arrived on site to install previously diagnosed valve to resolve leaking washer. On inspection of valve found it damaged in box. .; ordrng 1 W11175771 (Valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model RSW24E0DAM
Near Buda, TX 78610
Robert
Job Details: 05/12/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Marble Falls, TX 78654
Cliff
Job Details: 05/12/2021
Arrived on site to replace previously ordered parts for refrigerator. Installed new gasket and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 05/12/2021
"Arrived on site to test unit for no ice production. Found ice maker not responding to diagnostics. Replaced ice maker, tested unit, unit works good. Job complete."
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Hutto, TX 78634
Wesley
Job Details: 05/12/2021
Arrived onsite and found unit leaking from crack in the internal drain hose. Ordering internal drain hose to repair. Office to reschedule.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/12/2021
Arrived on site for Noise occurs when the door is open and then again when door is shut. Also randomly. Noise is like a. Opened door and customer identified the noise as dampener opening and closing. Ran temps in fridge and freezer. Fridge is cooling as designed. Explained to customer how dampener works along with the noises it makes. Job completed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Del Valle, TX 78617
Matthew
Job Details: 05/12/2021
Arrived onsite for dryer not heating. Upon inspection found faulty cutoff. Replaced cutoff and tested. Unit was functioning properly. When moving unit back into place tested again and unit was not heating again. Checked unit again and also found issues at socket. Unit is now functioning properly but customer will also need to have electrician inspect wall socket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Harker Heights, TX 76548
Tyler
Job Details: 05/12/2021
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival I was able to confirm unit was running but compressor wasnt pumping refrigerant through system. After recovering refrigerant I was able to install and replace compressor, access valve and uv dryer. After repair I pulled vacuum for 20 minutes I recharged system with 3.7oz of refrigerant as designed by manufacturer. Found after reassembling and restoring power that unit had high/low side psi of 153/0. I formed customer it should take 24 hrs to cool. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Leander, TX 78641
Kayman
Job Details: 05/12/2021
"Arrived onsite for ,microwave making noise once fan Is engaged and when it turns off. I found the noise in question is the damper flap opening to vent air out while turned on and closing when turned off. I advised that this is a normal sign. And most likely a sign of good installation. Job complete."
We serviced a
JENN-AIR RANGE
Model JDRP648HL00
Near Lago Vista, TX 78645
Lou
Job Details: 05/12/2021
"Arrived on site to inspect cooktop flames. Upon further inspection, I found that all of the burners flames are too high which can potentially be a safety issue. I checked all orifices and found them to be incorrect or not with the correct orifice holder. I corrected all orifices and used 4 from extras in my van stock (W11428599) then retested all burners. All burners are operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Austin, TX 78741
Kevin
Job Details: 05/12/2021
Arrived on site and inspected washer and found diagnostic cycle will not progress any function. Spoke with techline and they recommended replacing control panel first and then replacing control board. This did not fix anything. Spoke with techline again and due to customers experience they recommended replacing lid latch. Washer will now begin to cycle and complete all diagnostic functions. Job complete 7730741179
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Hutto, TX 78634
Wesley
Job Details: 05/12/2021
Arrived onsite and found unit operating with obstruction in evap drain tube causing leaking from freezer evap. Cleared obstruction and advised customer on defrosting unit to eliminate the symptom. All checks good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78734
Robert
Job Details: 05/12/2021
Arrived on job for complaints of control not working. Found the compressor working but no fans or lights. Found the control has no 12vdc flowing out. Will need control to complete. ; ordrng 1 W11330486 (CONTROL ) and 1 W11336586 (CONTROL )
We serviced a
KITCHENAID OVEN
Model KEBS109BSS00
Near Bastrop, TX 78602
Matthew
Job Details: 05/12/2021
Arrived onsite for oven light not functioning. Upon inspection found left side light not functioning. Replaced light and unit is functioning properly. Job complete
We serviced a
GE REFRIGERATOR
Model CYE22TP4MBW2
Near Austin, TX 78726
David
Job Details: 05/12/2021
Arrived on site to diagnose refrigerator that is building ice in freezer. On arrival customer opened freezer and showed me the ice building on the drawer and liner in the upper left corner. Found the door gasket is not sealing and has a gap in the top left corner. Heated door gasket and formed to allow sealing against liner. If unit doesnt stay sealed we will need to replace the door gasket for the FC. Melted remaining ice. Call complete.
We serviced a
KITCHENAID RANGE
Model KGSS907SSS03
Near Austin, TX 78723
Matthew
Job Details: 05/12/2021
Arrived onsite for range intermittently heating. Tested sensor and ohmed good. Igniters are working but unit will try and heat then shut off before reaching target temp. Pre heat at 350 and reached 340 before cycling down. Unit has main control issue. Replaced control. Tested unit at 350 and reach 400 degrees on preheat. Unit cycling correctly. Job complete