Arrived on site to relaxed heating element. Replaced element test unit and unit test good job complete.

Arrived on site to test unit for Loud noise when its windy outside. Test unit and can hear the damper opening and closing. Customer advised it only happens when its windy. Advised customer to get with the vent people to check damper on the outside and where the wind is coming in from. Job complete.

"Arrived on site to install previously diagnosed and ordered parts. Due to the control panel being cracked/broken, control clip being broken, upper rack wheel broken, and inner door panel missing screws, I removed and replaced the control panel, control clip, upper rack wheels and installed screws and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. Customer advised they performed a wash cycle earlier and the unit did not leak.."

"Arrived on site to inspect dryer not operating. Upon further inspection, the customer demonstrated that they can turn the power on, but the dryer does nothing. I disassembled the unit and tested the fuse, cutoff, thermostat and element and found the fuse and element both have failed. I removed and replaced the fuse and element and cleaned the u;it (before & after photos) and reassembled the unit and tested. Unit is operating as designed. No lint observed at the end of service, job completed."

"WRF555SDFZ12 Arrived to inspect items freezing in RC. The issue was isolated to the area near the air vent and I advised the customer to keep items away from the area, unless they have a higher sodium or sugar content. I explained that the vent is where all of the cold air for the RC comes from and the customer will attempt the different loading strategy. I also described changing temperature. Operational test good, no leaks observed during service."

"WDT750SAKZ1 Arrived to inspect no heat. F10E2 was the only stored error code and likely generated during initial installation, and I cleared. Within service test mode, all functions of the unit were present and I verified the heater drawing the expected current. Discussion with the customer revealed they pre-rinse quite well. I advised that this is fine and preferable to many customers, as it prevents eventual buildup and odor, but they must adjust the amount of detergent they use, due to less oils and debris for the detergent to emulsify with. I also discussed the benefits of purging the cold water from the hot water supply at the adjacent sink. Operational test good, no leaks observed during service."

KRFC704FPS05 Arrived to instal previously diagnosed and ordered parts. I removed and replaced the RC door and installed the UI. The unit operated as designed and I set it to standard defrost. No leaks observed during service.

"WDF520PADM9 Arrived to instal previously diagnosed and ordered part. I removed the failed drain tube and installed the replacement. I ran the unit through several tests after making a thorough inspection of the sump and other areas, exposed to water and found no leaks after the repair was completed."

KOCE500ESS20 Arrived to inspect door damage. I verified the microwave door had a damaged area at the top right. I removed and replaced the door and tested. Operational test good.

Arrived on site for no power dishwasher . Found one of the wires had come loose from power cord . Rewired power cord . Unit controls lit up . Ran quick diagnostic wash test . All checked normal. No water leaks detected at this time. Job complete

Arrived on site for washer making noise . Found leveling feet on pedestal were not level. Adjusted feet . Ran 12 test on diagnostics. Unit is performing as designed . No water leaks detected at this time. Job complete

"Arrived on site ,replaced UI . Tested unit . All operations are normal. Job complete"

"Arrived onsite for a vent hood with flickering lights, upon testing the unit several times and found that the light are operating as designed. Job complete"

"Arrived on site for popping sound. Ran diagnostics couldnt recreate issues in diagnostic test,ran normal operating cycle"

"Arrived onsite for dryer making a noise. Ran the unit and could a pumping noise. Gain access to the drum and found the blower wheel was free spinning and hitting the blower housing. I had break off the blower wheel, I installed a new motor and blower wheel. Tested unit and the dryer is operating as designed."

"Arrived onsite for washer making a noise. I ran the unit in diagnostics mode and when it went into agitation cycle there was a loud grinding noise. I flipped the unit and found oil on the sides of the unit. Installed a new gear case, cam and actuator. Retested the unit and it is operating as designed now and no water leaks detected during inspection."

Arrived on site to replace control board and console. Replaced both parts test unit and unit test good job complete.

"Arrived on site for washer, inspected unit and work area. Customers complaint was unit making taping noises on a spin cycle. I ran unit in diagnostics and found no error codes stored. I then ran a high spin and found that the drain hose was taping agains the wall. I adjusted the hose and re-tested and its now running ad designed. No leaks where observed during service."

Arrived on site to install parts previously diagnosed. Installed both doors and name plate. Cleaned with stainless steel cleaned and unit is now good. No leaks where observed during service.

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer would not detect the door closed sometimes. Inspected the strike and found it it was lose. I tighten the screws and retested. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for water leaking. Found water leaking from hinge assembly,removed cover found leak at fill tube connection,disconnected connector found o ring warped in female end of water line entering cabinet,removed oring reinstalled oring correctly into female connector,reconnected fill tube ran icemaker fill test passed no leaks."

"Arrived on site to test unit for burn smell and rumbling, tested unit found shorted diode, replaced and tested, u it is now running as designed, called safety to document, recommended to safety if issue happens again, then capacitor, diode and magnetron will need to be replaced, at this time job complete"

"Arrived on site to test unit for no ice production and water not dispensing, tested unit found full bin of ice and water is dispensing, customer stated that is is intermittent and it will stop dispensing water for days, removed front and found a loose connection for the paddle and UI not sitting properly in housing secured connection and installed it properly, removed back panel and found control box dangling inside the drain pan, moisture potentially getting on control but did not detect any at this time, secured control box and advised customer to monitor if issues persists then UI and control will be needed, at this time job complete"

"Arrived on site and found incoming power is correct. When dryer is started motor will home but not move. With door switch pressed if drum is spun by hand motor will kick on and run. Disassembled dryer to replace motor and found blower fan is seized. Ultimately had to drill And melt off old blower fan plastic to remove motor. Replaced blower fan and motor and dryer is now running properly, job complete"

"Arrived on site and replaced all parts diagnosed on previous visit. Confirmed dryer is running normally and airflow is good on airflow meter, job complete"

"Arrived on site for refrigerator not cooling properly in rc and creating moisture all over rc shelves. Upon arrival confirmed issue. Upon disassembly of 7nit I found dampener motor frozen over and not running in diagnostics. Also found fc evap fan motor not properly mounted in evap area reducing airflow to rc. Remounted fan and replaced dampener motor, and found unit working as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

Arrived on site for microwave rattling intermittently. Upon arrival tested unit and creplicated noise twice very briefly. Couldnt replicate noise further and couldnt verify any parts or failures in unit. Called techline and reported findings to Derek sr#7736478755. Was instructed to have customer try to record sound to send to whirlpool if it reoccurs to see what can be done further. Sound was no longer present after diagnosis. Call complete

Arrived on site for washer leaking. Upon arrival confirmed issue. Found leak coming from loose cold side connection on valve. Found fill hoses both reversed. After correcting hoses and reinstalling unit I found leak gone and u it working as designed. Took photos in sd of floor damage from leak before diagnostics.

Arrived onsite for unit not turning on. Upon arrival inspected unit. Inspected and found unit wired incorrectly at block . Took pics. Found console shorted. Corrected wiring and replaced console. Tested and unit is now functioning properly. Job complete

Arrived onsite for unit not draining. Upon arrival inspected unit. Found standing water in tub. Inspected and found Knockout still intact. Removed knockout and tested. Unit is now functioning properly. Job complete.

Arrived on site to diagnose dryer that is not spinning and drying clothes. Tested unit and could hear it buzz but does not engage. Disassembled unit and found the belt had split and wrapped around the motor shaft. Removed belt and replaced with new. Tested unit and confirmed all working as designed. Repair completed.

Arrived on site to test unit for leaking. Found compression fitting on inlet valve was not seating properly. Installed new compression fitting that the customer provided. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for error f6e0(ui lost communication). Verified console receiving proper voltage. Replaced console, unit working as designed. Job complete."

"Arrived on site to replace previously diagnosed compressor, access valve and dye drier, replaced compressor, vacuumed system down for 20 minutes and vacuum held good for 10 minutes, charged system 64g of R600, unit developed a good frost pattern, advised customer to monitor for the next 24 hours before loading, unit is running as designed, job complete"

"Arrived on site to test unit for vibrations noise, tested unit found no coming from multiple locations, inside FC and behind unit, disassembled FC and back panel, applied sound pads in all effected areas, used perma gum to seal in gap on back of FC do to excessive moisture developing, advised customer to monitor for noise and if it returns call us, unit is running as designed, job complete"

"Arrived on site for no ice. Found icemaker bail arm stuck in the off position,adjusted housing tested ice harvest test passed icemaker filled with water and working as designed."

Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor assembly test unit and unit test good job complete.

Arrived on site to test unit for door hitting tub and hard to close. Test unit and found unit not leveled. Leveled unit test unit and door closing correctly job complete.

Arrived on site for unit not drying correctly. Upon arrival ran vent test and is good. found out customer was using eco boost to dry. Instructed customer that using eco boost uses less heat and tumbles for a longer period. Test unit with clothes not using eco boost. Unit is operating as designed . Job complete

Arrived on site for control not operating correctly. Upon arrival ran diagnostics and there are no saved error codes. Test unit and found ui is intermittently not responding. Need to replace ui. Replaced ui and test unit. Unit is operating as designed. No leaks present at this time. Job complete

Arrived onsite for a refrigerator building up ice at the top of the FC by the door gasket. I found an air gap at the top of the FC door gasket on the right side about 6 inches long causing the issue. I removed the ice from the FC and used my heat gun and reshaped the gasket and it is sealing properly now. I explained to the customer to leave the door closed so the gasket will cool down and stay in shape and continue to seal properly. Call complete.

Arrived onsite for a refrigerator making noise. The customer stated the unit will make a loud buzzing noise at times. I was able to duplicate the noise when applying pressure to the high side condenser line and the customer confirmed it was the noise they are hearing. I put a bend in the line keeping it away from the compressor pan and the noise went away. I leveled the refrigerator and the unit still sounded normal. The customer will monitor and call back if the noise returns. Call complete.

Arrived on site for unit tripping breaker upon arrival unit builder mentioned that unit is unplugged from wall. Used my slide to pull unit from wall. Test polarity and is good. Found neutral and ground connected together at terminal block. Corrected connection by removing jumper from neutral to ground at block and test unit. By preheating oven to 350. Test all cook top burners and are operating correctly. Unit is operating as designed. Job complete

"Arrived on site for icemachine, inspected unit and work area. Customers complaint was unit was making to much ice and then it stoped making ice. Tested the ice bin sensor and found it open. I replaced the sensor and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for microwave combo, inspected unit and work area. Customers complaint was microwave door had a scratch. Confirmed the issue and I replaced the glass door. Unit is now installed with no scratches. Job completed."

Arrived on site for ice machine not allowing ui to stay on when unit was turned on. Upon arrival confirmed issue and found ui lights off while unit was still making ice. Replaced ui and found functionality restored and unit working as designed. Call complete

Arrived on site to replace console that was damaged in box. Replaced console and verified proper fit and function. Repair completed.

Arrived onsite for hi fridge temp and determined cause of hi temps to be frozen fresh food evap. Determined cause of fresh food evap to be clogged p trap. Cleared trap and verified normal thermistor readings and proper 3 way valve operation. No charge. Advised customer on findings and on manual defrost to restore.

Arrived onsite for a refrigerator not making ice. I forced a harvest and found no water entering the mold. I found correct voltage to the fill valve and the valve was humming but wasnt opening. I replaced the valve and retested in a forced harvest. The mold filled with water and it worked as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a refrigerator not cooling correctly. I found the RC temp at 62 degrees and the FC temp at -4 degrees. I found the RC set at 37 and the FC set at -6. I changed the FC temp to 0 degrees. I found the RC thermistor reading at 39 degrees and way out of range. I found no ice on the thermistor. I found the RC evaporator thermistor incased in frost and reading 44 degrees. The evaporator was mostly clear but the drip pan was frozen in ice because the drain was restricted. I cleared the ice and the drain. I replaced the evaporator cover and tested the unit. The unit is cooling down and working as designed. Call complete.

Arrived onsite for oven heating up the house. On interior the customer was saying that the heat was completely out the bottom of the ovens that she could feel 4 to 5 feet away. She had both ovens on to 400? I inform the customer that the unit has 2 fans that will come on full speed when using both units. This is how the unit is designed to operate. The unit is operating as designed.

". Arrived onsite for washer leaking and making a loud noises during spin cycle. On inspection found the unit had oil on all the sides of the washer. Installed a new gear case, clutch and slider. Calibrated the unit and reran diagnostic mode on unit. There water marks on the front of the unit, while in diagnostics mode the water being dispense into the washer was close to going out the front. Found calcium buildup where the water is dispensed into the tub making a ramp for the water. Replaced dispenser, these units have know issue to leak out the dispenser. No water leak detected during service."

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new console and tested the unit and found the unit operating was designed. Customer connected the unit to Wi-Fi.

"Arrived onsite for unit cutting off prematurely. Upon arrival tested unit. Found in sensory dry the unit would cut off in about 3 min. Ran timed dry and unit did not fail. Issue is with sensor circuit. Had harness on hand. Replaced harness. Customer will monitor. If symptoms persist recommend replacing electrodes, control and thermistor. Job complete"

Arrived on site for gas dryer not heating. Upon arrival inspected unit. Found that there was no gas supply line to unit. Notified customer that a gas supply line and connectors would be needed to have the unit operate properly. Customer understood. Job complete

Arrived on site for unit tripping breaker upon arrival Used my slide to pull unit from wall. Test polarity and is good. Found neutral and ground connected together at terminal block. Corrected connection at block by removing jumper from neutral to ground and test unit By preheating oven to 350. Test all cook top burners and are operating correctly. Unit is operating as designed. Job complete

"Arrived on site. Replaced filter housing,damper control and insulation tested water dispenser passed."

"Arrived on site. Found mullion not entering catch,adjusted mullion on door checked door operation unit working as designed."

"Arrived on site and inspected refrigerator and found icemaker is off. After switching it on tell the reset button down until icemaker cycled properly Dispensed ice in tray and filled with water. Cycled icemaker a second time and dispensed water it just filled with cycle properly and refilled again. Icemaker worked twice during service call. Sent a short video to KB/service management of it working properly, job complete"

"Arrived on site and found Saved error code for motor fault, motor was replaced on previous visit. Spoke with tech line and Although harness measured resistance on previous visit is still recommended replacing it. It might be opening circuit under load. Also replaced control board. After repair washer completed a diagnostic cycle again. Same as previous visit, job complete. 7736470021"

"Arrived onsite for unit timer advancing when cycle ends. Upon arrival inspected unit. Found that customer was experiencing the wrinkle guard cycle. The cycle will signal done, then continue to advance through the wrinkle guard until Off. Notified customer of this feature. Unit is functioning properly. Job complete"

Arrived onsite for a washer that is not letting water in. Upon inspection I found that the unit was letting water in but it would make a loud screeching noise. I checked the gearcase and found that is was good. I took the basket out and checked the splines of them good the I put the unit back together and tested the unit several times after and found that the noise was gone. Job complete

Arrived onsite for a Drier that would shut off at time when in use. Upon inspection I found that the unit was miss wired. I corrected the wiring and tested the unit and found the unit operating was designed

Arrived onsite for a refrigerator that has a light in rc that is not working. Upon inspection I found that the light switch was broken. I replace the switch and tested the unit and found 7nit open was designed.

Arrived onsite for a washer that is not dispensing fabric softener but the actual concern was that the unit was making a clicking noise when in use. Upon inspection I ran the unit in diag mode and found unit operating as designed I checked the gearcase and found no leaks but no the way to Che the case I found that the rotor bolt was loose so when I put it back together I put some lock tight on the bolt and tightened it all down and tested the unit and found the unit operated was designed.

"Arrived onsite for a washer the is making some noise when in use. Upon inspection I ran the unit in diag mode and found the unit makings s slight scrapping noise in spin, I checked the gearcase bout found no leaks I did find some ware on the cam, I replace the cam and tested the unit and found that the unit is operating as designed no leak"

"Arrived on site to inspect refrigerator ice maker leaking water. Upon further inspection, I found the customer had a small bowl in the ice bin to catch the dripping water and it was approximately halfway full of solid ice after 3 days of being in the bin. I disassembled the FC section and tested the ice maker and found water beginning to drip at the bottom right front corner (photo) just behind the screw. I removed and replaced the ice maker and tested and it is operating as designed. I lowered the fill at the adjustment screw at the front of the ice maker. No further water leaks observed during service, job completed."

"Arrived on site to inspect ice machine not making ice. Upon further inspection, I found the unit turned on and making a loud humming noise. I found a small amount of ice in the bin and frost on the evaporator. I placed the unit in diagnostics and tested and found the recirculating pump making the loud humming noise. I removed and replaced the pump and also found the evaporator thermistor hanging down at the back of the bin and reattached it to the evap tubing. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed. I contacted the builder to advise of my findings and repairs. No one available to sign for the receipt."

Arrived on site to replace control board and console. Replaced both parts test unit and unit test good job complete.

Arrived on site to test unit for gas smell when oven on. Advise customer that the unit will give some gas smell due to the oven turning on and off. No gas leaks at this time.

Arrived on site for cooling issues on fridge . Found frost building up around door and evap cover . Found small gap at freezer door right bottom corner . Readjusted door at hinge and permagummed under gasket . Door is sealing better . No water leaks detected at this time.job complete

Arrived onsite for unit beeping intermittently when idle. Upon arrival inspected unit and confirmed beeping. Replaced main board due to UI assembly already replaced. Tested unit and found beeping still present. Replaced UI assembly again and beeping stopped. Tested unit and unit is functioning properly. Job complete

"Arrived onsite for left oven bake ignitor not lighting gas, found faulty connection causing arc to ground. Secured wiring between the dsi board and ignition. Unit is now operating as designed. Advised customer on repair."

Arrived onsite for hood light not working and found blown resistor on board for lighting circuit. Replaced control to repair. Advised customer on repair. All checks good.

Arrived on site. Replaced both damaged doors and nameplate. Job complete

Arrived on site. Replaced both damaged doors and nameplate. Job complete

Arrived on site for microwave with marks on innner cavity. Upon arrival confirmed issue and found small paint burn mark on back wall of cavity about the size of small pebble.found discolored area was cosmetic and wasnt showing any sign of liner damage our arcing. Customer advised whirlpool was sending her some cosmetic paint to touch up area. Found unit is working as designed. Call complete

Arrived on site to diagnose range with unresponsive cancel button. Found switch membrane cause of failure. Only cancel button was unresponsive. Replaced membrane and retested. Verified proper function. Repair completed.

Arrived on site to replace all LED lights per service pointer W11606409. Replaced all LED modules and verified proper function. Unit working as designed. Repair completed.

"Arrived on site to diagnose washer that was making noise and not progressing cycles. Customer said it happens when starting and going into rinse sometimes. I tested the unit and after a couple tries confirmed an abnormal sound that sounded like the belt was stretching out and coming off the pulley, likely due to actuator not fully engaging or disengaging. Customer said if they rotate the basket it'll pop and go back to working. I replaced the belt cam and actuator to resolve. Could not duplicate noise after. Repair completed."

Arrived on site to replace shelf that was not seating right since delivery. Found the shelf with the sliding section did not fully extend and was getting caught. Replaced shelf and verified proper operation. Repair completed.

"WRT541SZDM01 Arrived to inspect frost. I found the FC was filled with frost and the was partial airflow blockage. The RC door opening, at the lower right side, had substantial gapping and I was able to re-form the metal and use MFG approved sealant to fully seal and correct the issue. I removed the excessive frost from the FC chamber, ensuring full air flow and tested. The unit operated as designed. No leaks observed during service."

Arrived onsite for a refrigerator making a squeaking and rattling noise when the RC door is opened. I made sure the unit was level and tightened the lower right side hinge assembly and now the unit makes no noise when either door is opened and closed. Call complete.

"WGD5100HW1 Arrived to inspect no tone. I verified the issue and removed and replaced the UI console and reset the factory wifi issue. The unit resumed normal operation with the expected sound levels being emitted from the control. Operational test good, no gas detected during service."

Arrived onsite for a refrigerator to replace the previous diagnosed parts. The customer stated the unit cooled down properly after I temporarily repaired it but it will not dispense ice. I changed out the inverter and tested the auger motor. I found correct voltage to the motor but it would not run. I replaced the auger motor and all is working as designed at this time. Call complete.

"Arrived onsite for icemaker not working. On inspection found that the icemaker would not complete harvest test. Replaced the icemaker and retested now it cycles through the harvest test but did not call for water. I installed a new valve and retested and the water came when called. I looked in the FC and saw frost on the front of the racks. I called WP and we found out it was the door. I told the customer about the door and he asked how long to get a door, I said it would take 3 to 6 weeks to get a door. He said he was going back to Costco to have them replace the refrigerator. If they do not replace the refrigerator we will need to order a new fc door.7736462255"

Arrived onsite for cooktop burner not igniting. On interior found the spark was sparking to the left on the right front burner I adjusted the burner head to make the spark ignite to the left and the burner now ignites. The unit is operating as designed and no gas leaks detected during service.

"Arrived on site to install previously ordered parts. Installed shims, , evaporator motor assembly. Ram diagnostics and all components are operating correctly. Ran ice maker fill test and fills correctly. Test ice box fan and is good. Unit is operating as designed. Job complete"

"Arrived on site for unit fills with water but does not was. Upon arrival ran diagnostics and got error codes F4-E3 motor not operating, Test unit and fills but motor is not energizing. Inspected and test motor and needs to be replaced. Replaced sump and motor W11025157. Test unit and is operating as designed. No leaks present at this time. Job complete"

"Arrived on site. Found a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 SR #7736462690; used 4 W11632139 (Led module) from stock"

"Arrived on site. Found a defective bottom hinge assembly,replaced hinge assembly tested door operation good."

Arrived on site for oven not heating properly . Ran temp check . Recalibrated oven up 15 degrees. Did mention door is rubbing on cabinet. Job complete

Talked to nick . Customer had adjusted settings and unit has been functioning properly since last call in . Job complete

"Arrived on site and replaced previously diagnosed LH roller, pin and retention lock. Cabinet was finally cut on arrival. Adjusted unit, doors now closing properly and no longer wobbling. No leaks detected. Job complete."

Arrived on site and replaced previously diagnosed compressor. Ran nitrogen throughout system to push out any potential restrictions. Charged with nitrogen to 135psi. Found no signs of refrigerant leaks. Vacuumed system down and charged to specs. Allowed frost pattern to develop and frost developing through evap as designed. Sealed in gal between liner and cabinet. Unit working as designed. Job complete.

Arrived on site for fridge leaking and not dispensing periodically. Also customer is having trouble with deli trays not fitting . Checked all connections in door harness and I back on valve . No leaks found. Found fresh food drain clogged and water at bottom of liner . Steamed both sides of drain . Couldnt feed weed eater line thru drain from either side . Tube is clear . Found drain has collapsed. T

Arrived onsite and repaired unit with failed gearcase. Completed repair and tested. Unit is now operating as designed.

"Arrived on site for refrigerator not dispensing ice/water or making ice. Upon arrival confirmed complaint and found the following errors in diagnostics. Errors: 005, 109, 201, 300, 604, 605, 700, 713, 714, 717, 718, 721, 800, 802, 803. After speaking with customer I found door errors, and cooling errors were from customer trying to defrost unit. Found water pressure good to insolation valve but couldnt get water past isolation valve using hose bypass. Found valve sent for repairs was defective and needs to be reordered. ordrng 1 WR57X27487 (Isolation valve)"

Arrived onsite for a refrigerator with all the upper lights in the RC not working. I found the FC light out also. I tested DCV at the FC LED and had correct voltage. I bypassed the FC LED and all the lights started working. The FC LED needs to be replaced. ordrng 1 W10695459 (Module)

"Arrived on site to inspect washer leaking water. Upon further inspection, I found the unit unplugged and both water hoses disconnected from the unit with the water turned off at the wall. Also found stickers on the left side at the control panel and lid (photo). When I went to reconnect the hoses, I found the hot valve wiggling back and forth. I removed the control panel and inspected the valve and found the hot valve broken (photo). I removed and replaced the valve and reconnected the hoses and turned the water and found no water leaks at the valve. I placed the unit in diagnostics showing no error codes and tested. The water dispensed into the tub with no leaks at the valve. When the unit began to drain, I found water coming from underneath the unit on the right side (photo). I tilted the unit back and found, where the drain pump mounts to the tub, the tub is cracked (photos). I drained the remaining water from the tub and customer placed towels around the unit to catch any water that might still leak. I advised the customer of my findings and advised I would have to order the tub. ordrng 1 W10371566 (Tub)"