We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS07
Near Hutto, TX 78634
Wesley
Job Details: 05/23/2022
Arrived onsite and found blown lighting circuit on board causing underside light to not work. Ordering control to repair. ; ordrng 1 W11552018 (Control)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
"Arrived on site for oven, inspected unit and work area. CX explained that unit burns food. I took 5 temperature reading and get my average from there unit was about 20? to hot so I calibrated unit down -20? set unit in diagnostics and found stored error code F6E4 UI must be changed to fix this issue of the error code.; ordrng 1 W11296171 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Leander, TX 78641
Vincent
Job Details: 05/23/2022
Arrived on site to install previously diagnosed parts. While installing the new door gaskets I found left door where it meets with the door switch missing insulation or badly dented in causing door not to make full contact with switch to let it dispense water or ice. Will order new door and return with mullion. Office to order parts and reschedule. No water leaks observed during service. ; ordrng 1 W11435353 (Left door) and 1 WPW10311757 (Mullion)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Austin, TX 78758
Matthew
Job Details: 05/23/2022
Arrived onsite for microwave not functioning after previous repair. Unit is in maintenance office. Upon arrival tested unit. Found no power to unit. Disassembled unit and found fuse and thermostat good. Found no voltage to control. Checked filter board and found no output voltage. Bypassed filter and unit powered on tested unit and is heating. Will need to return with filter board. Office to reschedule ; ordrng 1 W10422269 (Filter board)
We serviced a
KITCHENAID DISHWASHER
Model KDRM404KPS0
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2022
"Arrived on site to inspect dishwasher element bushings. Upon further inspection, I found the element to have the copper bushings that fall under the Special Project code S17304. I am ordering the element and office to schedule return service. No water leaks observed during service.; ordrng 1 W11537778 (Element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS01
Near Austin, TX 78703
Luis
Job Details: 05/21/2022
"Arrived on site for no cool. Found unit running compressor not powering on diagnosed a defective inverter,replaced inverter powered unit on compressor powered; used 1 W10629033 (Inverter) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS01
Near Round Rock, TX 78681
Vincent
Job Details: 05/21/2022
"Arrived on site for oven no power, inspected unit and work area. Oven had no power. I pulled unit out enough to access thermal fuse and test it, I tested it and found out to be open. I removed it and replaced it with new one. I then tested to make sure it would heat up correctly. Unit is now operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Cedar Park, TX 78613
Vincent
Job Details: 05/21/2022
"Arrived on site for freezer section not cooling, inspected unit and work area. Inspected unit tested temperatures in FC 44? & RC44? I accessed back of unit to do amp draw on the compressor and only had 0.03 amps. Unit will need a sealed system repair. Office to order parts and reschedule to return on 05/26/22AM no water leaks detected during service.; ordrng 1 W10276644 (Compressor) and 1 WPW10143759 (UV Dryer) and 1 U/k (Access valve) and 1 R134a"
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18PNTB3
Near Austin, TX 78731
Luis
Job Details: 05/21/2022
"Arrived on site for no ice. Ran diagnostics weak to no frost pattern,condenser fan not running diagnosed unit will need a new compressor,evaporator,drier,access valve and condenser fan motor.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78703
Luis
Job Details: 05/21/2022
"Arrived on site for over temp led flashing. Unit cooling correctly,reset over temp alarm unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Cedar Park, TX 78613
Vincent
Job Details: 05/21/2022
"Arrived on site tor refrigerator making noises. Inspected unit and work area. At arrival unit was shut off and not froze up. Inspected unit and found evaporator drip pan badly warped and causing it to not drain correctly and cause it to freeze on the evaporator. I powered unit back on and seem to have a good frost pattern on both evaps. Inspected door gaskets and they where not torn. There is a service pointer on unit to replace it S-Code to cover Labor only: S16360 . No water leaks observed during service.; ordrng 1 W11457241 (Drip pan evap) and 1 Clearsilicone (Silicone)"
We serviced a
GE DISHWASHER
Model GDT535PSJ2SS
Near New Braunfels, TX 78130
Andrey
Job Details: 05/21/2022
"Arrived on site to test unit for no power, reset power to unit and unit came on, but during wash cycle during fill relay on the board was activating erratic causing not enough water to enter the unit, latch was replaced on previous visit, replaced control, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Gerry C
Job Details: 05/21/2022
"Arrived to instal parts. I installed the main control, ui board, led drive and main power board and tested. Further inspection revealed a drain tube leak that I sealed and the cabinet required squaring and door matching to prevent excessive air incursion. All other functions of the unit were present, including ice production. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Leander, TX 78641
Vincent
Job Details: 05/21/2022
"Arrived on site for refrigerator freezing up, inspected unit and work area. Customer explain that freezer will build up frost around the door and behind the shelves. I inspected the unit and found door gasket for freezer sagging and not sealing properly. I also found refrigerator not properly leveled, I leveled unit and it should help to keep doors closed tighter. I advised customer to replace left door gasket and freezer door gasket. I used my heat gun to reform gasket on freezer temporarily but will still need to be replaced. No water leaks observed during service. Office to order parts and reschedule for return.; ordrng 1 W10562492 (Freezer gasket) and 1 W10407212 (Left Door gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Leander, TX 78641
Vincent
Job Details: 05/21/2022
Arrived on site for icemaker on refrigerator not working. Tested icemaker i diagnostics and ran the harvest cycle and it passed. I then tested the water fill test and passed. I found the ice maker switch turn off I turn it back on and explain to CX to try that first and if it starts to make ice they are good. Advised them to give it 48 hrs to start making ice. No water leaks observed during service. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS00
Near Austin, TX 78744
Luis
Job Details: 05/21/2022
"Arrived on site for cooling complaint. At time of visit unit cooling,ran diagnostics thermistors passed,an fan test passed,icemaker dumped ice and filled with water. Changed defrost setting to basic to prevent ice build up on evaporatoR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78747
Luis
Job Details: 05/21/2022
"Arrived on site for no ice. Found icemaker not running through a harvest,removed icemaker found harness not fully secured,installed harness corr3crly tested icemaker passed filled with water."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78737
Luis
Job Details: 05/21/2022
"Arrived on site. Found gap between liner chute assembly,added refrigerator adhesive to seal gaps,replaced ice door and motor tested ice dispenser unit working as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Austin, TX 78749
Luis
Job Details: 05/21/2022
"Arrived on site water water leaking into ice bin,removed bin and ice icemaker found obstruction in fill cup,removed obstruction tested icemaker no leaks.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leander, TX 78641
Vincent
Job Details: 05/21/2022
Arrived on site to installed previously diagnosed parts. Tested unit in diagnostics cycle and everything checked good after the test. No water leaks observed during service job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Andice, TX 78628
Vincent
Job Details: 05/21/2022
"Arrived on site to install previously diagnosed parts. Installed all parts and tested unit is now operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model JMDFS24JL
Near Georgetown, TX 78628
Vincent
Job Details: 05/21/2022
"Arrived on site for microwave. Inspected unit and work area. Tested microwave several times with cold water and on like the 4 cup magnetron would not come. Removed microwave from wall to Make sure fan was working properly and it was. Will order magnetron and return with transformer, and office to research power cord. Office to order parts and reschedule for services. ; ordrng 1 W11590863 (Mag) and 1 W11199548 (Transformer)"
We serviced a
KENMORE REFRIGERATOR
Model 253.2244241
Near Georgetown, TX 78626
Lou
Job Details: 05/21/2022
"Arrived on site to inspect upright freezer with ice on the back panel. Upon further inspection, I found the unit unplugged. I tested the element and found it good. Tested the defrost thermostat and found it bad. Tested the defrost timer and it is operating as designed. I removed and replaced the element defrost thermostat assembly and tested. Unit is cooling as designed. Element assembly is covered under AEX 1 year warranty (09/21). No water leaks observed during service. Recommended that the customer monitor the unit for the next few days and wait to place any food items inside for a few days. Job completed."
We serviced a
FRIGIDAIRE RANGE
Model LPGF3091KSJ
Near Georgetown, TX 78626
Lou
Job Details: 05/21/2022
"Arrived on site to inspect range cooktop burners not working. Upon further inspection, I tested the cooktop burners and found the back left burner wont ignite. I found the ignitor arcing, but not a good arc and the burner head needed to be cleaned. Attempted to clean and retested and got the same results. Customer advised that the oven bake doesnt work properly. I tested the oven on Bake at 350 degrees and I found the ignitor illuminating but taking too long to ignite the burner. I removed and replaced the burner head and tested and it is functioning and I am ordering the oven bake ignitor and scheduled return service for 05/26/22. No gas leaks detected during service.; ordrng 1 5304506545 (Bake ignitor) and 1 316489403 (Ignitor)"
We serviced a
KENMORE WASHER
Model 796.29272
Near Georgetown, TX 78628
Lou
Job Details: 05/21/2022
"Arrived on site to inspect washer leaking water from underneath. Upon further inspection, the customer advised that the unit is leaking from the back at the top near the hoses. I removed the console and found the cold water valve leaking due to it being cracked. I removed and replaced the valve and when I went to tested the unit I found the water valves at the wall were badly leaking. I informed the customer of this as the valves were badly corroded. No water leaks observed at the end of service, job completed."
We serviced a
LG WASHER
Model WM3170CW/01
Near Georgetown, TX 78628
Lou
Job Details: 05/21/2022
"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that the drain pump drain hose plug had come out of the hose and water went everywhere. I placed the unit in diagnostics and tested and the unit operated as designed. I found dry water streaks under the unit door (photo) and advised that the door bellow (gasket) is leaking. Customer advised that they have cats and has pulled their hair from the bellow drain area due to the drain area not draining properly. I ran diagnostics again and allowed the drum to fill with water before starting agitation and the door never leaked. I made recommendations for use and care, as well as, detergent use being as the customer has a water softener system. No water leaks observed during service, job completed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF323TEDBBC/AA-04
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2022
"Arrived on site to inspect refrigerator water dispenser wont stop dispensing. Upon further inspection, the customer advised that the water dispenser will sometimes dispense water but slow to start but then it wont turn off. When I went to turn the water on at the wall, I found a large rust spot on the upper right corner of the back panel (photo). I felt of the spot and found the rusted metal was very weak to where I could press on it and the metal would give to the point to where I can almost press my finger through the rust spot. Only water leak found is at the back panel from condensation. Job completed."
We serviced a
GE REFRIGERATOR
Model CFE28USHBSS
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2022
"Arrived on site to inspect refrigerator no cool in the fresh foods section. Upon further inspection, I found the customer had pulled out the bottom crisper drawer. I inspected the RC evap cover and found frost built up at the bottom and at the left rand right lower corners of the cover. I placed the unit in diagnostics and tested the deli fan and the evap fan and found neither are operating. I tested voltage to the fans and got a constant 13.53VDC. I test3d the FC fan and condenser fan and both are operating as designed. I am ordering the evap cover, evap fan and main control and CNOTE-LSO and scheduled return service for 05/27/22. No water leaks observed during service.; ordrng 1 WR17X27084 (Evap cover) and 1 CNOTE (LSO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS00
Near Georgetown, TX 78633
Lou
Job Details: 05/21/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the left door switch and adjusted the doors. Tested operation and unit is operating as designed. No water leaks observed during service, job completed"
We serviced a
GE DRYER
Model GFDN110EL0WW
Near Round Rock, TX 78665
Gerry C
Job Details: 05/21/2022
"Arrived to inspect noise. I found the unit would squeal while used and the front upper bearing assembly was partially worn away. The drive belt showed cracking as well. The part did not arrive and the office will need to contact the CX as soon as part has arrived and set service.
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Round Rock, TX 78665
Gerry C
Job Details: 05/21/2022
Arrived to inspect noise issue. The CX also advised me the automatic blower feature (from cooktop heat) was not working. I found the turntable support rattling and R/R it. The turntable drive motor would not propel the turntable smoothly and I replaced it as well. The unit will still require the turntable ring and can be D2C to the CX. Operational test good.; ordrng 1 W11245706 (Ring)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRS6LF7JW3
Near Georgetown, TX 78628
Lou
Job Details: 05/21/2022
"Arrived on site to install previously diagnosed and ordered parts. Due the ice door not sealing/closing properly, I removed and replaced the damper rotary, pin, spring, ice door seal, ice door assembly, and insulation and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Round Rock, TX 78665
Gerry C
Job Details: 05/21/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the outer door skin and the four internal rack slides due to corrosion. I discussed detergent type and amounts with the CX and advised against using the pre-measured tablets or pods. I tested within service test mode and the unit had 9-4 as the only error code stored. The unit does not have an internal light, so I ignored and cleared the code. I found the rinse agent set at the factory setting or A3 and I set it to the preferred setting for area water of A1. The over dispensing of A3 likely contributed to the excessive detergent/corrosion appearance of the units internal items. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near San Marcos, TX 78666
Andrey
Job Details: 05/21/2022
"Arrived on site to replace previously diagnosed control and line filter ,replaced parts tested unit, blower is now engaging and unit is now running as designed job complete"
We serviced a
MAYTAG DRYER
Model MED6230HC2
Near San Marcos, TX 78666
Andrey
Job Details: 05/21/2022
"Arrived on site to replace previously diagnosed moisture sensors and control, replaced parts tested unit no change, unit still not functioning correctly in sensing modes, checked continuity on harness, everything looks good, all sensors reading the right resistance, preformed test 4a and test 5, all checked out, ordering additional parts and need to come back during the week to call tech line, ordering thermal cutoffs, temp sensor, returning with harness and heater,office to reschedule ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel) and 1 WP8577274 (Thermistor) and 1 WPW10298258 (Harness sensor) and 1 279973 (Cutoffs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Kyle, TX 78640
Andrey
Job Details: 05/21/2022
"Arrived on site to test unit for no cool, tested unit found all components engaging in diagnostics heater activating and evap fan running good, no loose connections were found, Replaced RC thermistor as precautionary, advised customer to monitor and report if issue persists, unit is running as designed at this time, job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Kyle, TX 78640
Andrey
Job Details: 05/21/2022
"Arrived on site to test unit for no power, tested unit found a shorted wire in cabinet, fixed short, unit is now powering on, customer wanted to a light bulb installed as well replaced light bulb, unit is running as designed job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Kyle, TX 78640
Andrey
Job Details: 05/21/2022
"Arrived on site to replace previously diagnosed control, replaced control, light is now working properly, job complete"
We serviced a
WHIRLPOOL OVEN
Model WFG525S0JS
Near Buda, TX 78610
Andrey
Job Details: 05/21/2022
"Arrived on site to test unit for not keeping temp, tested unit found temp probe and oven temps are accurate, temp fluctuations are within range, slightly struggling to ignite in high temperatures, push igniter closer to burner, tested unit now igniting on one click, advised customer on calibration and that it can be calibrated if necessary, at this time no issues with unit was detected, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78717
Chase
Job Details: 05/20/2022
"5/20/22 16:59: CS rspndd 5/20 FRI, Arrived on site. Installed ice maker provided by Whirlpool. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Kimo
Job Details: 05/20/2022
Arrived onsite for dishwasher not drying properly. Up inspection I found that the connector for the heater was loos at the control I corrected this after conducting a continuity test which it pasted. I the tested unit and found unit operating as designed no leaks coming from the unit itself. Though there is water damage present it seems to be coming from inside the wall. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV00
Near Cedar Park, TX 78613
Kimo
Job Details: 05/20/2022
"Arrived onsite to install previously designed parts. Upon arrival I installed new baffle, control and door gasket. I reprogrammed the control and found unit operating as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Cedar Park, TX 78613
Kimo
Job Details: 05/20/2022
"Arrived onsite to install previously diagnosed pats. Upon inspection I found that the evap was covered In Ice again I removed the ice tested the heater found it good tested the thermistor through the UI and found it good. I replaced the baffle, ui and hv control. Then caged the defrost setting to and 8hr. Cycle. Unit is operating as designed. No water leaks detected."
We serviced a
FRIGIDAIRE DRYER
Model FLXE6960EW1
Near Austin, TX 78741
Joe Z
Job Details: 05/20/2022
Arrived onsite for NOT HEATING. Upon arrival test unit and unit heats correctly. Mr. Stated that the unit turns off by itself intermittently. Need to replace timer. Got approval to replace. Replaced timer and unit is operating as designed. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78747
Joe Z
Job Details: 05/20/2022
Arrived onsite for vent fan makes a loud noise. Upon arrival test unit and noticed noise coming from fan.inspected fan and found fan was warped and rubbing housing. Need to replace fan. Replaced fan and test unit. Unit now operates correctly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS05
Near Austin, TX 78747
Joe Z
Job Details: 05/20/2022
Arrived onsite for Double oven range bottom oven door is not seated/aligned properly. Upon arrival door was open and left hinge was not mounted. Removed door and found hinge not secured to door. Reinstalled left hinge correctly.Reattached door and door now opens and closes correctly. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Luis
Job Details: 05/20/2022
"Arrived on site. For no lights diagnosed a defective led module,replaced all led modules all leds working as designed. Autho S84638"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM704KPS0
Near Austin, TX 78703
Wesley
Job Details: 05/20/2022
Arrived onsite and installed control and pump together according to techline advice. Unit is now operating well with excellent drain speed. Advised customer on repair.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Austin, TX 78704
Wesley
Job Details: 05/20/2022
Arrived onsite and addressed customer questions about drawer cooling and install. Replaced the module for freezer lighting issue. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78752
Scott
Job Details: 05/20/2022
"Arrived on site for dishwasher not powering up. Found unit was on a switch . Switch was turned off . Flipped switch , unit powered up. Ran diagnostics , no error codes . No issues found with unit. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ES07
Near Austin, TX 78752
Scott
Job Details: 05/20/2022
Add on . Frost in freezer . Found frost around door gasket area on left hand side . Instructed customer on proper loading of lower basket . Cleaned up frost . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78751
Scott
Job Details: 05/20/2022
"Arrived on site for washer flooding floor . Checked all connections all were dry no signs of leak from washer at valve and underneath unit . Customer turned on valves . Filled unit and ran diagnostics all checked out normal. No leaks detected. During draining , could hear drain stand changing tone as it filled up with water . Recommended having stand looked at . No leaks found with unit . Job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GS0
Near Austin, TX 78735
Kevin
Job Details: 05/20/2022
"Arrived on site and set dishwasher into a diagnostic cycle and did not see any leaking. Also start a dishwasher on a normal cycle and observed it for a 30 minutes and did not see any leaking. Sent a short video to KB/service management. FSU continues and wash motor is found to be leaking
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ
Near Austin, TX 78749
Kevin
Job Details: 05/20/2022
"Arrived on site and found incoming power at terminal block is good but there is no power showing at control board. Found in-line fuse connector has broken, took one picture. Replaced connection and dishwasher will now power up and is running normally, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78737
Kevin
Job Details: 05/20/2022
"Arrived on site and inspected dishwasher and found latch is broken and door will not close properly. After replacing latch ran a diagnostic cycle and it completed properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Austin, TX 78737
Kevin
Job Details: 05/20/2022
"Arrived on site found drain pump is not running, inspected drain pump and found a wire connector is broken. Replaced wire connector and drain pump is now running properly and will complete a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Austin, TX 78721
Scott
Job Details: 05/20/2022
"Arrived on site for washer shutting down few mins into cycle. Ran diagnostics, got long fill error . Ran valve tests , some valves were completely clogged or small trickles . Replaced valve . Reran valve test , water is flowing properly. Unit passed complete diagnostics tests. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM2
Near Austin, TX 78721
Scott
Job Details: 05/20/2022
"Arrived on site for upper rack falling down . Found adjusters had failed . Replaced adjusters. Upper rack is now sucker and functioning properly. No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Austin, TX 78717
Justin
Job Details: 05/20/2022
Arrived on site for a refrigerator with water pooling up in the bottom of the RC after the last service. Upon arrival the customer stated that after a week or two of the last service they found a small pool of water under the evap tray. They found it has not gotten much bigger over time though. I found no water or ice build up in the evap tray and it was draining properly. The customer stated they poured water down the tray on the last service to test it. I informed the customer it was likely some water flowed out of the pan and froze over from that. I thawed the ice and dried the water. I advised the customer on keeping an eye on it. I found the unit as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM0A
Near Manor, TX 78653
Matthew
Job Details: 05/20/2022
Arrived onsite for refrigerator not cooling again. Upon arrival inspected unit and found evaporator covered in ice again. Thawed ice and inspected evaporator section. Checked connections that were loose during previous visit. Connector looked ok and unit would go into force defrost. Found thermistor Incased in ice. Took readings and got 10.7 k ohms equivalent to approximately 24 degrees . This may be stopping the defrost cycle prematurely. Called tech line for assistance. Provided SR#7733707108. Tech responded with good to go on thermistor and harness wire. Replaced UI to insure no communication issues. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Manor, TX 78653
Matthew
Job Details: 05/20/2022
Arrived onsite for range oven not functioning. Upon arrival customer stated unit will error intermittently F1E0. Put unit in diagnostics and confirmed error code. Removed panel for inspection and found control board causing board to fail. Notified customer that this is not covered and voids remaining warranty. Showed customer evidence and customer understood. Cannot move forward with any repair. Job complete
We serviced a
WHIRLPOOL FREEZER
Model GX5FHTXVY06
Near Austin, TX 78717
Justin
Job Details: 05/20/2022
Arrived on site for a refrigerator not cooling properly. Upon arrival the customer stated the FC was not cooling properly and that there was frost on everything. I checked temps and found the FC at 11?F and the RC at 44?F. Upon further inspection I found ice build up on the roof of the FC and the front around the door. I gained access to the evap and found a good frost pattern. I found when removing the unit that the ride side rail was missing ball bearings and some fell off. I found the door wasnt shutting properly which was creating a warm air gap which was creating the frost.
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE900HSS02
Near Austin, TX 78750
Justin
Job Details: 05/20/2022
Arrived on site for a wall oven combo with the microwave element support broken. Upon further inspection I found the support just needed replacement. I installed the support and the unit is now as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HV5
Near Austin, TX 78728
Justin
Job Details: 05/20/2022
Arrived on site for a microwave smoking. I gained access to the HV system and found the diode burnt out. I found the HV system needing replacement. I called WP safety and spoke to Teresa and received SR# 7733663214. The customer provided closing docs and the 2 year builder warranty. I found the unit within warranty. I installed the HV system and tested the unit with a MW safe cup of water. I found the unit running as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Leander, TX 78641
Vincent
Job Details: 05/20/2022
Arrived on site to install previously diagnosed parts. Installed new UI kit and new icemaker. Tested icemaker in diagnostics and found it working as designed. No water leaks observed during service. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Leander, TX 78641
Vincent
Job Details: 05/20/2022
"Arrived on site to inspect dishwasher, inspected unit and work area. CX complaint it does not dry dishes properly. I advised CX to use rinse aid and to make sure no to use pods as its to much detergent since they have a water softener, I advised them to use liquid and to run hot water for better results. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model JIM158XYRS0
Near Leander, TX 78641
Vincent
Job Details: 05/20/2022
"Arrived on site for ice machine, inspected unit and work area. Tested ice machine and found drain pump bad. I then replaced parts and tested unit is now operating as designed. No water leaks observed during service job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/20/2022
"Arrived on site to install previously diagnosed parts. Installed correct icemaker and tested no water spilled during filling. Unit is now operating as designed. No water leaks detected during service, Job completed."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Manor, TX 78653
Matthew
Job Details: 05/20/2022
"Arrived onsite for washer making noise. Upon inspection found faulty actuator, unit was not agitating. Replaced actuator and tested. Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Manor, TX 78653
Matthew
Job Details: 05/20/2022
Arrived onsite for failed refrigerator door gasket. Upon arrival inspected unit. Found failed right side door gasket. Replaced gasket and molded to fit frame. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78759
Matthew
Job Details: 05/20/2022
Arrived onsite to replace previously diagnosed parts. Replaced dispenser and cover. Unit is functioning properly. Job complete
We serviced a
GE DISHWASHER
Model GDF530PSM0SS
Near Georgetown, TX 78628
Lou
Job Details: 05/20/2022
"Arrived on site to install previously diagnosed and ordered part. Due to the element gaskets leaking water, I removed and replaced the element and tested the unit. Unit is operating as designed and no longer tripping the breaker. No water leaks observed during service, job completed."
We serviced a
LG WASHER
Model WM2487HWMA
Near Georgetown, TX 78633
Lou
Job Details: 05/20/2022
"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and tested. In test mode, the unit was to spin t the very beginning and the drum failed to spin properly. I stopped testing and removed the back panel and found the rotor bolt was loose. I tightened the bolt and retested and when the unit began to spin, it began to make a loud grinding noise. Stopped testing and removed the rotor and found the rotor teeth were badly stripped causing the rotor to slip on the bearing.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Lou
Job Details: 05/20/2022
"Arrived on site to inspect dishwasher leaking from underneath. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no leaks. Inspected the unit further and found no signs of a leak. Performed another diagnostics test and the unit continues to operate as designed with no leaks. Attempted to contact the builder with no avail. Unable to leave a message due to mailbox full. No water leaks observed during service, job completed."
We serviced a
KENMORE RANGE
Model 790.7433331
Near Austin, TX 78747
Joe Z
Job Details: 05/20/2022
"Arrived onsite for SMELLING GAS WHEN TURNING OVEN ON, DOES NOT GET HOT. Upon arrival inspected oven. Glow Ignitor test good. Test oven and ignited all 3 times it was tested. Re assembled the oven and test by preheating to 350. Unit preheated correctly. Unit is operating as designed. Could not duplicate the issue. After speaking with Mrs. she said she just wanted the oven checked before selling home. Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS1
Near Waco, TX 76712
Jonathan M
Job Details: 05/20/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the evaporator, compressor, die dryer, and coupler. Ran the unit under a vacuum for 15 minutes with no loss of pressure. Charged the unit and reassembled the unit. Ran the unit through an icemaking test and found the unit developing ice over the evaporator plate. Told the customer to call back if further issues persist. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Austin, TX 78728
Justin
Job Details: 05/20/2022
Arrived on site for a microwave with the light out. Upon arrival the customer provided his closing docs and I found the unit still within warranty. I found the bulb bad in the MW. I installed a new bulb and the unit began working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78745
Joe Z
Job Details: 05/20/2022
Arrived onsite for Dishwasher doesn heat. Repairman recently replaced the motor . Upon arrival Mrs. noted that heater did not work after motor was replaced after previous company replaced motor. Ran diagnostics and got F7-E1 error code for no heat. Inspected unit and found left side connector to element was not secure. Secured connection and now getting amperage of 6.9 amps from heater. Heater indeed is now energizing. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Niederwald, TX 78640
Tyler L
Job Details: 05/20/2022
"Arrived on site for complaints of light not working, and hot surface light staying on. Customer stated that they only wanted a diagnosis and they will fix it themselves. Found bad infinite switch and burned out light. Found 120vac at the light when door is closed, no. Olathe when open. Provided part numbers for customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Kyle, TX 78640
Tyler L
Job Details: 05/20/2022
"Arrived on site for complaints of door not closing on its own. Found door closing motion will stop right before its closed completely. Installed new closer and tested. Door tested good, closing properly now.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Waco, TX 76705
Jonathan M
Job Details: 05/20/2022
"Arrived on site for a washer that is bouncing around during cycles. The customer advised that is not necessarily the complaint but that the washer doesnt seem to wash clothes very well. I did run through diagnostics and found an F0 E2 (oversuds) error code. Ran the unit through an auto test and the unit ran as designed. Tested manual agitation and spin and the unit ran as designed. The customer said that the unit does wash her clothes but the clothes are not clean. I did explain to the customer that if all the basic components are running, the issue would have to be either with the load, preparation for the load, or the soap that she is using. The unit is working as designed and went over user care guide. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Belton, TX 76513
Jonathan M
Job Details: 05/20/2022
"Arrived on site for a washing machine that is telling the customer that its not feeling fast enough. Inspected unit and work area. Confirmed the customers complaint and ran the unit through diagnostics. Found no stored error messages. Tested the valves on all three settings and found all valves working properly and filling the unit. I ran the unit through the pressure sensor test and the unit ran as designed. When the unit went to drain, I did not hear the unit draining at all. Removed the drain hose from the wall and found the drain hose was going 3 1/2 feet into the PVC pipe at the back wall. After the unit drained, I found the unit siphoning water back into the unit. Did explain to the customer that that would cause problems with the unit being able to finish cycles. If I the customer to shorten their drain hose and ran through several other tests. The customer did state that the unit does not do this on the auto sensing cycles but only on that deep fill heavy duty cycles. Advise the customer to Short and the drain hose in the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model GMC305PDS09
Near Killeen, TX 76543
Jonathan M
Job Details: 05/20/2022
"Arrived on site for an oven that is not heating. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found the TOD sensor showing open. Replaced the oven TOD and tested the unit. The unit began to work and operate as designed.
We serviced a
MAYTAG WASHER
Model MVWB725BW0
Near Austin, TX 78745
Joe Z
Job Details: 05/20/2022
"Arrived onsite for AIG Washer is not dispensing fabric softener or bleach still, and water is now coming back up into the drawer. Upon arrival found standing water in fabric softener dispenser, ran an auto test and water was no longer in fabric softener, but now bleach dispenser has standing water. Ran another auto test and now neither dispenser has water. After several tests, both dispensers alternated holding water. Called techline to discuss. Explained to tech that water valve and both dispensers were replaced on last visit. Tech determined that there is nothing else that can be done with this happening intermittently and nothing failing. Tech gave SR# 7733701466. I then ran a normal cycle with clothes, bleach, and fabric softener. Upon completion found that both dispensers had indeed dispensed and stayed free of water. Unit operated as designed. Customer will monitor the unit. No leaks present at this time. Job complete"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Andice, TX 78642
Jonathan S
Job Details: 05/20/2022
Arrived on site to install previous diagnosed part. Powered unit off at circuit breaker and removed failed UI and installed new. Powered unit on and tested operation. Performed diagnostics mode and tested components. All tested good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Kyle, TX 78640
Tyler L
Job Details: 05/20/2022
"Arrived on site for install of new heater. Installed new part. Ran factory diagnostics and unit passed. All normal operations, no water leaks. Job complete."
We serviced a
WHIRLPOOL WASHER
Model ITW4300SQ3
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/20/2022
"Arrived on site for washer timer knob off. Inspected unit and work area. Disassembled timer and corrected. Found cabinet not on track, corrected cabinet to frame. Tested operation, all tested good. No water leaks detected during service."
We serviced a
KENMORE WASHER
Model 796.410299
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/20/2022
"Arrived on site for washer leaking. Inspected unit and work area. Performed diagnostics mode and tested all components and observed for water leak. Found all components operating as designed but was not able to find leak. Disassembled unit and found pin hole in washer bellow. Will need to replace bellow to repair. Removed bellow and installed new. Assembled unit and tested operation. All tested good, no water leaks detected during service.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRT18L4JBP
Near Austin, TX 78747
Luis
Job Details: 05/20/2022
"Arrived on site for no cool. Pierced low side pressure reading -20 diagnosed a leak in the system,replaced the evaporator and installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good, checked frost pattern good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78738
Luis
Job Details: 05/20/2022
"Arrived on site for loud noise. Customer played recording noise appears to be vibration from condenser coil,adjusted hinges power cycled unit noise no longer present"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Austin, TX 78739
Luis
Job Details: 05/20/2022
"Arrived on site. Diagnosed a defective fresh food led module,replaced upper left back led module all leds working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Lampasas, TX 76550
Tyler
Job Details: 05/20/2022
Arrived on site for refrigerator intermittently cooling properly. Upon arrival confirmed issue. Found amp draw to compressor was .5 and condenser fan was running. Found no leaks from sealed system and evap coil evenly frosted over. Then found evap fan had become dislodged from mounting bracket when home was transported. Was able to reinstall fan motor itself and found unit could run evap fan motor and distribute air flow as designed. Informed customer to give unit 24hrs to stabilize temps. Call complete
We serviced a
SAMSUNG WASHER
Model WA48H7400AW/A2
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/20/2022
"Arrived on site for washer having error code E4. Inspected unit and work area. Performed diagnostics mode and tested water operation. Found cold water not getting to unit. Gained access to inlet valve and measured resistance. Found cold solenoid failed. Will need to replace inlet valve assembly. Removed failed inlet valve and installed new. Assembled unit and tested operation. Found unit working as designed, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ00
Near Georgetown, TX 78626
Jonathan S
Job Details: 05/20/2022
"Arrived on site to install previous diagnosed part. Customer also stated that freezer light does not work. Gained access to evaporator fan motor. Measured voltage to light and found failed LED lamp. Removed failed evaporator motor and installed new. Ice maker cycle while placing shelves in unit. Monitored cycle. Assembled unit and tested operation. All tested good, no water leaks detected during service. Spoke with customer on replacing lamp and service performed."
We serviced a
FRIGIDAIRE RANGE
Model FFEF3018LBG
Near Killeen, TX 76549
Jonathan M
Job Details: 05/20/2022
"Arrived on site for arrange that is not heating the right front burner unless other burners are used. Inspected unit and work area. Confirmed the customers issue and found that if any of the other elements were on at the same time as the right front burner, the right front burner would work. However, if the right front burner was just activated by itself, it would not heat. Removed the back cover and found one of the connectors for the right front infinite switch was not connected. Re-seated the wiring on the Infinite switch and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Lockhart, TX 78644
Andrew
Job Details: 05/20/2022
Arrived on site to replace previously diagnosed UI and ice maker. Replaced UI and control kit along with ice maker. Ran diagnostics and ice maker testing good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Lockhart, TX 78644
Andrew
Job Details: 05/20/2022
Arrived on site to test unit for water leaking. Found drain was frozen over causing defrost water to spill out front of unit. Customer stated she has always had water accumulate on bottom of FC but would wipe it dry and thought nothing of it and gradually got worse. Thawed drain and tested up with water and still not draining. When inspecting drain tube noticed it was wet. Found drain fitting must be ripped in cabinet because it is leaking around fitting. But once drain tube is removed it drains properly but as soon as drain tube is placed into fitting it want drain. Drain tube is not clogged or restricted. Spoke with tech line after struggling to remove fitting with no success and was told drain fitting is not replaceable despite being able to order part. Advised unit must be deemed irreparable. Advised customer of issue and she stated she would be calling whirlpool as its been an ongoing issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB02
Near Lockhart, TX 78644
Andrew
Job Details: 05/20/2022
Arrived on site to repair sealed system. Verified sealed system has failed. Also found linear in FC around evap has been compromised with cracks and separations. Linear is not repairable. Sealed system repair would not hold as air leak would prevent proper cooling. Job complete.
We serviced a
MAYTAG COOKTOP
Model MER8700DH0
Near Lockhart, TX 78644
Andrew
Job Details: 05/20/2022
"Arrived on site to test unit for not heating properly/long heat times. Found bake element was burnt out. Replaced element, tested unit, unit now working as designed.
We serviced a
GE REFRIGERATOR
Model TFX20JRBKWH
Near Lockhart, TX 78644
Andrew
Job Details: 05/20/2022
"Arrived on site to replace temp control from previous diagnosis. Unit was working as designed on arrival. Replaced temp control, tested unit, unit working good. Job complete."