Service History 155 - Appliance Express

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Del Valle, TX 78617

Matthew

Job Details: 01/31/2024

"Arrived on site to replace faulty basket, failed to bring and suspension. Replaced all components and noticed one putting unit back into its installed position, Unit was not leveled. Found that the floor in the home is not leveled. Notified customer and took pictures. Notified customer that the unit must be level prior to use. Jobcomplete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lago Vista, TX 78645

Kimo

Job Details: 01/31/2024

Arrived onsite for a refrigerator that is making a clicking noise. Upon arrival I ran test 3 and found that the noise was coming from the diffuser. I replaced it and tested and found the noise was gone. Unit operating as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Austin, TX 78724

Scott

Job Details: 01/30/2024

Arrived on site for dishwasher leaking . Customer mentioned unit would leak when not in use . Ran diagnostics no error codes . Replaced valve . Reran disconnect. Unit passed tests . No water leaks detected at time of service. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Austin, TX 78759

Matthew

Job Details: 01/30/2024

"Arrived onsite for unit not cooling properly, freezer not freezing properly. Inspected and found freezer compartment at 20 degrees. Disassembled and found evaporator only building frost on cap tube and first coil. Unit will need 2 hr Sealed system compressor replacement. Unit has aluminum cap tube. ; ordrng 1 W11582579 (Compressor) and 1 W11562258 (Evaporator) and 1 Lokringkit (Lokring kit) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Uv dryer) and 1 2hr (2 hr)"

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS2

Near Bertram, TX 78605

Miguel

Job Details: 01/30/2024

"Arrived on site for foot pedal not opening the door. Replaced pedal and screws. Still will not open unless pulled. Seems like toe grill does not let pedal engage all the way.nCalled tech support, 7738363312. Recommends new bin. Advised customer we will call once parts arrive. ; ordrng 1 WPW10451276 (Container)"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Kingsland, TX 78639

Miguel

Job Details: 01/30/2024

"Arrived on site with new fan and motor. Removed evaporator cover, replaced fan motor and blade, verified operation. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Andice, TX 78628

Maurice R

Job Details: 01/30/2024

Arrived to swap out a door that is dented. On inspection found that the right door about half down next to the handle there is a dent. Installed the new door and flipped all the parts over to the new door.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Leander, TX 78641

Maurice R

Job Details: 01/30/2024

"Arrived onsite for washer stuck in drain cycle. On inspection when you plug the unit in it starts the drain pump and nothing else works. Installed a new control board. The unit is up in running now, calibrated it and now running the diagnostic cycle. The unit passed the diagnostic cycle without any issues. The unit is operating as designed and no water leaks detected during service."

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Killeen, TX 76541

Tyler

Job Details: 01/30/2024

Spoke to customer over the phone and they had stated R.A.C. Had already replaced machine and didnt need service. Call complete

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near New Braunfels, TX 78130

Andrew

Job Details: 01/30/2024

Arrived on site to test unit for not heating up. Found L2 in plug was disconnected. Secured L2 and unit is now working as designed. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSC48FJS00

Near San Marcos, TX 78666

Andrew

Job Details: 01/30/2024

Arrived on site to test unit for vibration noise. Found cap tub and evap cover vibrating. Applied mastic to cap tube to dampen sound and applied permagum to rear of evap cover. Noise is no longer present. Customer satisfied with improvement. Job complete.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waco, TX 76707

Jonathan M

Job Details: 01/30/2024

Arrived onsite to install previously diagnosed parts. Inspected unit and work area. I replaced the agitator and tested the unit. I still heard the popping noise coming from the washer. I called Whirlpool Techline and spoke to Robert SR# 7738303620. He had me run a few checks and we found he balance ring had separated from the basket. I asked me to go ahead and replace the basket. Ordering parts in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W10554251 (Basket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Austin, TX 78745

Luis

Job Details: 01/30/2024

"Arrived on site. Found a defective left side fresh food door,replaced defective door checked door operation good."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Austin, TX 78759

Matthew

Job Details: 01/30/2024

"Arrived on site for unit not heating. Upon arrival due to previous ventilation issues. I ran a digital airflow test and unit failed. I disconnected the external ventilation, Ran the test a second time and the unit passed. I run a third test with the unit connected back to external ventilation and it failed again. Notified customer that I cannot proceed with further repairs due to the original issue not being properly handled. Any further visit or repair will be out of pocket unless approved by manufacture."

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS05

Near Burnet, TX 78611

Miguel

Job Details: 01/30/2024

"Arrived on site for burner not working. Replaced gas valve . Verified proper or office. Double checked oven. Working as designed, allow enough time to preheat. Call complete."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Austin, TX 78717

Paul

Job Details: 01/30/2024

Arrived onsite for a dryer that stops working in the middle of a cycle. I tested the dryer in timed dry and automatic dry finding both working as designed. I found the temp good and the air flow good. I ran the dryer for 25 minutes on high heat and the dryer never shut off and worked properly. I went over what the dryer will do in the automatic mode when the timer gets to the wrinkle free part of the setting. I found no other issues with the dryer at this time. Call complete.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Austin, TX 78744

Scott

Job Details: 01/30/2024

"Arrived on site for washer running off balance . Found tub defective per service pointer . Also suspension has failed and damage to tub ring . Ordering basket ,ring and suspensions . Call to set return .; ordrng 1 W11172199 (Basket) and 1 W11550886 (Tub ring)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Cedar Park, TX 78613

Paul

Job Details: 01/30/2024

Arrived onsite for a washer to replace previous diagnosed parts. I replaced the harness and tested the washer. I found the pump working but not shutting off. I found the pressure hose clear. I found the pressure sensor in the control defective. I replaced the control and tested the washer. All is working as designed. Call complete. Use Authorization # W19KQ10APL1.

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Seguin, TX 78155

Andrey

Job Details: 01/30/2024

"Arrived on site to install previously diagnosed strike, installed part and test unit, unit is now running as designed, job complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ2

Near Seguin, TX 78155

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for no vent light, tested unit found socket not receiving and voltage, replaced control board and tested, unit is now running as designed job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Seguin, TX 78155

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for not draining, upon arrival found water inside tub, activated drain pump and water is getting eliminated no restriction in drain line. Customer stated it only happened once. Stated to customer that since it only happened once it was possibly an operating error, customer also stated that dishes arent being dry at the end of the cycle, tested unit and found all components are activating. Demonstrated that the heater is activating, noticed customer is not using rinse aid. Stated to customer that using rinse aid is highly suggested for optimal performance. At this time unit is running as designed. Customer will monitor and contact office if issue persists. No leaks detected, job complete."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near New Braunfels, TX 78130

Andrew

Job Details: 01/30/2024

Arrived on site to test unit for not washing. Found drain hose was laying on the ground preventing water levels from being reached properly causing continuous filling and draining. Put drain hose up in drain pipe as per installation instructions and unit now working as designed. Found cold water line was leaking. Recommended replacing water line. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Burnet, TX 78611

Maurice R

Job Details: 01/30/2024

"Arrived onsite for previously diagnosed parts. Installed the new door, tested the water it is working now. Called for water to the ice maker and it filled. Informed the customer that they need to dump the first few ice tray of ice. No water leaks detected during service."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near New Braunfels, TX 78130

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for no baking cycle, customer stated console is acting erratic, tested unit found multiple F6E4 error codes present, inspected wiring did not find any loose connections, will need to replace console to fix issue, console was run without. Ordering console, scheduled for 02/09 ; ordrng 1 W11600321 (Console)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Little River-Academy, TX 76554

Tyler

Job Details: 01/30/2024

Arrived on site for washer needing previously diagnosed control. Upon arrival confirmed issue and installed part. Reset and tested 7nit found no leaks and washer working as designed. Call complete

We serviced a

KITCHENAID RANGE

Model KCGS556ESS00

Near New Braunfels, TX 78130

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for knob issues, customer stated that trim under knob is not sticking, added adhesive and secured trim piece, unit is now functioning as designed job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JBSS48E22L00

Near Austin, TX 78731

Joe Z

Job Details: 01/30/2024

Arrived on site to install previously ordered part. Replaced evaporator fan. Unit is operating as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Austin, TX 78738

Leonardo

Job Details: 01/30/2024

Arrived on site to test unit for keypad not working. Found normal not working. Replaced console test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Morgan's Point Resort, TX 76513

Tyler

Job Details: 01/30/2024

Arrived on site for refrigerator making a knocking noise when water was dispensed through door but not ice maker. Found valve failing and replaced it. Found no slamming noise present when dispensing water and no leaks. Call complete

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HS01

Near Austin, TX 78728

Kimo

Job Details: 01/30/2024

"Arrived onsite for a cooktop that seems to not be heating properly. Upon arrival I tested the unit using the same pots the customer uses to make tea with water in them,as that is what they where was making when they noticed the issue. The customer started that it took 20mins to come to a boil when it usually takes 10. During my test I found that all burner came to a boil at 8mins with is normal. Unit is operating as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Georgetown, TX 78626

Sterling

Job Details: 01/30/2024

On arrival installed new handle bolts and studs. Console is coming apart and needs to be replaced. Console did not arrive in time for service. Schedule for 2/7 place on CANCELLATION LIST. ; schdld next appmnt for 2/7 WED !

We serviced a

WHIRLPOOL DISHWASHER

Model WDP730HAMZ0

Near Cedar Park, TX 78613

Lou

Job Details: 01/30/2024

"Arrived on site to inspect dishwasher not draining. Upon further inspection, I found water in the bottom of the tub and pressed the cancel button to engage the drain pump. I could hear the pump motor and it sounded strong, but no water was being drained. I checked the disposal for the knockout plug being removed and it was. I found the drain hose clogged with a white colored debris. While the drain pump was on, I was able to work the debris loose and the unit drained as designed. I placed the unit in diagnostics showing error code F8E1-slow drain. Cleared the code and continued with testing and it is operating as designed. I contacted the owner to discuss my findings and repairs. No water leaks observed during service, job completed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ

Near Austin, TX 78757

Wesley

Job Details: 01/30/2024

Arrived onsite and found unit had frosted up following an air gap in freezer gasket. Determined unit is now operating as designed following a customer defrost. No evidence of defrost issue. Advised on condensation frost and keeping the door air gap closed with careful storage. Unit is in good working order.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Jarrell, TX 76537

Sterling

Job Details: 01/30/2024

"On arrival confirmed complaint of failed ice maker and splashing water tube. Replaced ice maker, fill tube, and tube extension. Ran ice maker harvest test and fill test. Operational test is good. Job complete no leaks detected during service."

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Granger, TX 76530

Sterling

Job Details: 01/30/2024

"On arrival verified complaint of not draining and noise. Ran diag and found drain pump activates for 2 seconds then fails. Also during spin agitator makes a rubbing sound. Recommend replacing hub, agitator, and drain pump. Ordering hub and agitator. Resch 2/9; ordrng 1 W11418231 (Agitator base) and 1 W10528947 (Hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Hutto, TX 78634

Kimo

Job Details: 01/30/2024

Arrived onsite for a refrigerator that is not dispensing ice at times. Upon arrival I found unit operating as designed. I checked the door harness and the bottom and found it good but there my be some issues in the door itself. I am ordering the door and have office reschedule ; ordrng 1 LW11026356 (DOR-FIP)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS20

Near Lakeway, TX 78738

Leonardo

Job Details: 01/30/2024

"Arrived on site to test unit for unit giving F1E5 error code. Test unit and found F1E5 F6E4 and F2E1. Appliance manager error and shorted keypad. Customer did say touch pad will beep but not take command. Will need to replace appliance manager, inverter, magnetron and console on return visit. Will need 2 hours. Called Techline and they suggested to replaced those parts SR#7738362658; ordrng 1 W11600634 (Console) and 1 2hourjob (2 hour job)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Austin, TX 78741

Scott

Job Details: 01/30/2024

"Arrived on site ,replaced harness. Told them to plug in for couple days and see if any issues arise . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Waco, TX 76708

Jonathan M

Job Details: 01/30/2024

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised that the unit stopped cooling for about a day and then it has since been calling for the past four or five days. He didnt exactly know what happened but wanted to have it checked. Found freezer temperatures at one degree Fahrenheit in the refrigerator section at 38?F. Found the compressor running and no evidence of a defrost issue. I did advise the customer that because everything is working right now, theres really nothing for me to be able to figure out in terms of what were wrong, because it couldve been due to a door being left open or a power related issue. Did advise the customer to keep an eye on the unit and they call back if any other issues persist. Call complete."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Taylor, TX 76574

Kimo

Job Details: 01/30/2024

Arrived onsite for a washer the is leaking. Upon arrival I found that the water was turned off at the tap. I turned the water bacon and found that the taps were leaking (see photos) I checked the hose connections and the the washer and found that it was seeping due to improper installation I corrected this and found that the see was gone. I advised the customer to have their taps repaired to eliminate all leaks. Unit is operating as designed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78703

Scott

Job Details: 01/30/2024

Arrived on site for washer not spinning loads out . Got off balance error code . Found suspension failing and tub ring damaged from bouncing around . No water leaks detected. Ordering suspension and tub ring . ; ordrng 1 W10780045 (Suspension) and 1 W10780045 (Tub ring)

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB11

Near Waco, TX 76705

Jonathan M

Job Details: 01/30/2024

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, access valve and couplers. Vacuumed down the unit and found the unit hold proper pressure. I charged the unit up with 50 g of.R600 and tested the unit. The unit began to work and operate as designed. Call complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Marion, TX 78124

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for not washing dishes, inspected unit and found water valve closed, opened valve and ran diagnostics, all components are engaging and unit is running as designed. Stated to customer to start using rinse aid and to prop door open after cycle is completed to help with the drying. Unit is running as designed, no leaks detected job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Hutto, TX 78634

Kimo

Job Details: 01/30/2024

Arrived onsite for a washer that is not drying. Upon arrival I checked the drain pump and found that the harness was damaged. I repaired it and tested the unit and found the unit operating as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near New Braunfels, TX 78132

Andrew

Job Details: 01/30/2024

Arrived on site to test unit for light in RC not working. Needing module assembly. Office to reschedule. ; ordrng 1 W11470191 (Light assembly)

We serviced a

JENN-AIR RANGE

Model JDRP436HM01

Near Canyon Lake, TX 78132

Andrew

Job Details: 01/30/2024

Arrived on site to test unit for not heating properly. Found door barely making contact with door switch interrupting heat cycles. Techline recommending replacing hinges and if issue is not corrected need to call back as receivers are not serviceable. Office to reschedule. SR#7738358853; ordrng 1 W11096984 (L hinge) and 1 W11096983 (R hinge)

We serviced a

KITCHENAID OVEN

Model KFGC558JSS05

Near Kingsland, TX 78639

Miguel

Job Details: 01/30/2024

"Arrived on site for oven knobs not working, found burners turn off went out to low simmer. Unable to adjust simmer valves. Ordering new valves. Unable to get unit into diagnostics mode, ordering control. Confirmed both convection fan motors do not turn on. Ordering both as well. Office will call to schedule. ; ordrng 1 W11381267 (Manifold) and 1 W11378578 (Manifold) and 1 W11620687 (Control) and 1 W10794440 (Motor) and 1 W10794440 (Motor) and 1 Extratime (Extra time)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Burnet, TX 78611

Miguel

Job Details: 01/30/2024

"Arrived on site for leaking from roof, with new tank and ties. Replaced tank and ties. Certified operation. No leaks. Call complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Marion, TX 78124

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for washer not operating, customer stated that washer spins clothes too fast and sometimes doesnt power on. Tested unit and found all components engaging as designed, stated to customer how to properly start and run cycles and explained the process of each cycle. Ran diagnostics, unit is running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS6

Near Austin, TX 78757

Wesley

Job Details: 01/30/2024

Arrived onsite and replaced cooktop and shaped the existing supports to factory standard. All checks good. Unit is now operating and set up as designed. All checks good.

We serviced a

WHIRLPOOL ICE MACHINE

Model WUI75X15HB01

Near Round Rock, TX 78664

Wesley

Job Details: 01/30/2024

Arrived onsite and used oscillating multi tool to buff the evaporator factory weld burs that were causing the ice to stick and melt during the harvest. Unit is now operating as designed. Advised customer on repair. Sealed system is not needed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Lakeway, TX 78734

Luis

Job Details: 01/30/2024

Arrived on site for noise complaint. Diagnosed vibration from condenser coils adjusted unit noise no longer present

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS04

Near Round Rock, TX 78681

Paul

Job Details: 01/30/2024

Arrived onsite for a refrigerator that is not making ice or dispensing water. I found the reservoir frozen due to the fan styrofoam housing broken on the right side causing it to fall down and not seal at the top allowing cold air to freeze the reservoir. I replaced the fan housing. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Austin, TX 78722

Joe Z

Job Details: 01/30/2024

"Arrived on site for FC door seal keeps falling off and Rc door seal starting to fall as well. Upon arrival,inspected unit and found gap in liner is too large to keep gasket in place. Ordering both rc and fc doors and name plate; ordrng 1 LW10668874 (Rc door) and 1 LW10668875 (Fc door) and 1 W11178521 (Name plate)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Pflugerville, TX 78660

Scott

Job Details: 01/30/2024

Arrived on site for washer leaking . Found outer tub cracked under drain pump. Ordering outer tub . Call to set return ; ordrng 1 Weight2hrs and 1 W11219115 (Outer tub)

We serviced a

MAYTAG WASHER

Model MVWB865GC0

Near Round Rock, TX 78665

Kimo

Job Details: 01/30/2024

"Arrived onsite for a washer that will not start a cycle. Upon arrival I found F7e5 Shifter Failure f2e1 UI Stuck Button codes stored. I checked the slider and found that it was damaged and caused damage to the clutch and rotor. I also checked the gearcase and found that it was tough to turn which is a sign that it is going to fail. I am ordering a gearcase, clutch, and slider to repair the unit set return for 02/06/24. ; ordrng 1 W10734521 (SLIDER) and 1 W10754448 (CLUTCH) and 1 W10915701 (ROTOR) and 1 W11393685 (GEARCASE)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Austin, TX 78734

Leonardo

Job Details: 01/30/2024

Arrived on site to test unit for unit not washing. Found unit not getting water. Found water turned off under sink. Turned water on test unit and unit test good job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Round Rock, TX 78681

Kimo

Job Details: 01/30/2024

Arrived onsite to install previously ordered part. Upon arrival I installed the new Icemaker and tested the unit and found unit operating as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Lorena, TX 76655

Jonathan M

Job Details: 01/30/2024

"Arrived on site for a dryer that is not heating. Inspected unit and work area. I checked voltage at the terminal block and found proper voltage and polarity. I checked all heating components and found the thermal cut off open. I went ahead and replaced the operating thermostat and thermal cut off. I explain to the customer that the only other thing that can cause the thermal carafe to be open. Besides, the operating thermostat would be for airflow. I checked inside of there dryer vent hose and found that the attachment inside of the wall was almost completely closed. Did advise the customer that he will need to have that fixed for the machine to operate properly. Tested the unit and the unit is working and operating as designed. Call complete."

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX10

Near Austin, TX 78738

Luis

Job Details: 01/30/2024

"Arrived on site for noise complaint. Diagnosed coils vibrating in compressor compartment,removed bottom cover adjusted coils,ran compressor test noise no longer present"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Pflugerville, TX 78660

Wesley

Job Details: 01/30/2024

Arrived onsite for customer concerned about washer vibration and off balance. Found unit operating within specifications. Shipping bolts have been removed and are not installed. No error codes. Advised customer on findings and made minor adjustment to the pedestal to better level. Unit is in good working order. Called techline to report findings. Waited on hold before call dropped after 20 minutes. Notified management to follow up to document.

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Pflugerville, TX 78660

Wesley

Job Details: 01/30/2024

Arrived onsite for customer concerned about lint build up in the door gasket. Advised that lint in the door gasket is a normal maintenance item and advised on how to best clean the lint. Advised that maintaining the lint trap does not affect the lint collecting in the door gasket. All else checks good. No error codes. Advised on findings.

We serviced a

WHIRLPOOL DISHWASHER

Model mdb4949skz0

Near Leander, TX 78641

Lou

Job Details: 01/30/2024

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the inlet valve and found the hose connector gasket was damaged. Customer provided a new connector and I installed it and tested the unit in diagnostics with no error codes showing. The unit is operating as designed with no further leaks. Job completed."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Temple, TX 76502

Tyler

Job Details: 01/30/2024

Arrived on site for washer needing previously diagnosed control board. Upon arrival confirmed issue and installed part. Tested washer after rest and found it operational without shutting down in moral wash. Call complete

We serviced a

KITCHENAID OVEN

Model KODE500ESS21

Near Austin, TX 78739

Leonardo

Job Details: 01/30/2024

Arrived on site to test unit for unit being off. Found customer using an oven thermometer to measure temperature. Advised customer to go base on the way the unit cooking. Showed customer how to calibrate the unit. Job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS05

Near Austin, TX 78717

Paul

Job Details: 01/30/2024

Arrived onsite for a cooktop with burners not lighting correctly and trying to relight when burning. I found the right front burner and the center burner with the center burner caps swapped causing the issue. I changed swapped the caps and tested all the burners finding them all working as designed. I went over positioning the caps and use and care for the cooktop with the customer. Call complete.

We serviced a

WHIRLPOOL WASHER

Model MVW6500MW0

Near Austin, TX 78726

Matthew

Job Details: 01/30/2024

"Arrived onsite for unit making noise. Upon arrival customer showed severe videos of noise in question. Found open Service pointer w11695259- replacing rear panel, due to to noise. Also found Belt is also squeaking. Ordering belt , cam and motor and rear panel. Office to reschedule ; ordrng 1 W11486091 (Rear panel) and 1 W11026785 (Motor)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Pflugerville, TX 78660

Wesley

Job Details: 01/30/2024

Arrived onsite for excessive noise complaint and found unit operating with out-of-round basket causing excessive noisy spinning. Advised that the basket should be replaced and the drain hose could be strapped and insulated to prevent tapping against cabinet. Customer requested that whirlpool be notified of design dissatisfaction as they intend to pursue having the unit swapped. They have been working with HD to have the unit swapped since first use. Called techline to report findings. Spoke with Derek. Sr#7738360989; ordrng 1 W11513243 (Basket)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Bee Cave, TX 78738

Leonardo

Job Details: 01/30/2024

Arrived on site to test unit for light not working. Test unit and found and control board. Replaced board test unit and found bad socket and harness. Will order new socket harness and light bulb. Office to reschedule ; ordrng 1 WPW10210878 (Socket) and 1 W11574182 (Bulb) and 1 W11685583 (Harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Seguin, TX 78155

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for melted part, inspected unit and found spray arm unattached and plastic melted on the heater, replaced spray arm and tested, unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC6FS1

Near Leander, TX 78641

Lou

Job Details: 01/30/2024

"Arrived on site to inspect venthood not venting properly. Upon further inspection, I could feel a lot of cool air coming in from the outside through the venthood. I tested the unit and it is operating as designed. I removed the vent cover in the cabinets above and found the damper door broken off of the damper assembly (photo). I removed and replaced the damper assembly and using some foil tape, I taped off the gaps in between the damper and cabinet (photo) and then placed he vent cover in position and re-taped it sealing the gaps (photo). I provided the photos to my customer as well. Tested unit and there is no further issues other than normal airflow. I checked the vent damper going outside and found it wide open while testing the venthood (photo). Unit is operating as designed. Job completed"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near New Braunfels, TX 78132

Andrew

Job Details: 01/30/2024

"Arrived on site to test unit for excessive shaking. Found shipping bolts were not removed when installed. Removed shipping bolts, unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Leander, TX 78641

Lou

Job Details: 01/30/2024

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the vent, control panel and UI and tested. Unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Austin, TX 78717

Paul

Job Details: 01/30/2024

Arrived onsite for a dryer that powers up but will not start. I found the thermal fuse open. I replaced the thermal fuse and tested the dryer. The dryer is working as designed and has good air flow. Call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Jarrell, TX 76537

Sterling

Job Details: 01/30/2024

On arrival confirmed complaint of not defrosting. Customer states unit has been working since first repair of plugging the defrost heater back in place. Unit is currently functioning correctly. Defrost heater is not needed at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Austin, TX 78735

Luis

Job Details: 01/30/2024

Arrived on site. Suction line rubbing on discharge line going to condenser adjusted coils noise no longer present

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Georgetown, TX 78633

Sterling

Job Details: 01/30/2024

On arrival verified complaint of unit powering off randomly. Replaced main appliance manager due to intermittent PO issues. During reinstall of unit the platform it sits on collapsed (see pictures) causing the unit to not be able to be reinstalled at this time. Spoke to chase and advised customer we will leave unit on oven dolly until the builder can repair the damaged platform. Customer to call SS or office to let us know when we can get the dolly. Builder arrived on site as I was leaving. Job complete.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near New Braunfels, TX 78130

Andrew

Job Details: 01/30/2024

Arrived on site to test unit for dryer not heating and washer not working. Found L2 on terminal block was not connected. Needing terminal block. Scheduled for 02/06. ; ordrng 1 279318 (Terminal)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Austin, TX 78703

Scott

Job Details: 01/30/2024

"Arrived on site , replaced door FZ and badge . No water leaks detected job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Andice, TX 78628

Maurice R

Job Details: 01/30/2024

Arrived onsite for dishwasher handle lose. On inspection the set screw were not tightened properly and the handle would move up & down. Tighten the set screw and now the handle is operating as desired and no water leaks detected during service.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Temple, TX 76501

Tyler

Job Details: 01/30/2024

Arrived on site for refrigerator needing previously diagnosed sealed system repair. Confirmed issue on arrival and found 50g still in system abut compressor failing. Replaced required parts and found no leaks. Recharged system with 50g of r600. Informed customer to give unit 24 hrs to stabilize temps. Call complete

We serviced a

AMANA DRYER

Model NED4655EW1

Near Round Rock, TX 78665

Kimo

Job Details: 01/30/2024

"Arrived onsite for a dryer that is not heating. Upon arrival I tested the unit and found good airflow but no heat, I checked the hi-limit tstat and found that it had failed I replaced it and tested the unit and found unit operating as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Cedar Park, TX 78613

Lou

Job Details: 01/30/2024

"Arrived on site to inspect dishwasher door hinge springs loose. Upon further inspection, the customer provided a spring and bushing that had come unhooked from the hinge. I pulled the unit out from the cabinets and found the left hinge spring was missing. Was able to get the spring and bushing re-attached and the hinge hook connected to the spring eyelet and secured both hinge spring hooks with zipties. Tested the door functions and it is operating as designed. Placed the unit in diagnostics showing no error codes and tested and unit is operating as designed. No water leaks observed during service, job completed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Austin, TX 78731

Joe Z

Job Details: 01/30/2024

Arrived on site to replace dented RC door. Replaced door and name plate. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HB10

Near Pflugerville, TX 78660

Wesley

Job Details: 01/30/2024

Arrived onsite and replaced panel and door to remedy the cracking. All checks good. Advised customer on repair.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Manor, TX 78653

Matthew

Job Details: 01/30/2024

"Arrived onsite for unit not heating. Upon arrival inspected unit. Uninstalled, disassembled and found failed high voltage issues. Replaced magnetron, capacitor and diode. Tested and unit is functioning properly. Job complete"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Georgetown, TX 78633

Sterling

Job Details: 01/30/2024

On arrival verified complaint of flames to high. Visual inspection found RF and LF burners have a high flame on left side. All other burners are correct. Unit is Lp. Found outside orifice on both front burners were not converted correctly. Converted to 50 per tech manual. Checked flame and all is good. Operational test is good. Job complete no gas leaks detected during service.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near New Braunfels, TX 78130

Andrey

Job Details: 01/30/2024

"Arrived on site to test unit for not finishing cycle customer stated that they have extended warranty through lowes, advised customer to call extended warranty to get proper dispatch job complete"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Austin, TX 78759

Wesley

Job Details: 01/29/2024

Arrived onsite complaint of not drying the clothes. Found unit heating and duct clear. Found heat cycling properly. Advised that if the unit is heating and duct is clear than on timer models everything will be in good working order and should be drying as designed. Advised customer on findings.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near San Marcos, TX 78666

Luis

Job Details: 01/29/2024

"Arrived on site. Per customer unit is less then 1 year old,apartment complex just got renovated with new appliances,diagnosed a defective compressor per rework ordering a new compressor under project code S71162; ordrng 1 W11370574 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Copperas Cove, TX 76522

Tyler

Job Details: 01/29/2024

Arrived on site for refrigerator with low water flow to ice maker or dispenser. Upon arrival found minimal difference with or without filter installed and pressure Low. Replaced house and found pressure increase but filter reinstalled slowed it back down indicating a clogged filter. Instructed customer on filter replacement and found no leaks. Call complete

We serviced a

KITCHENAID RANGE

Model KFEG500EBS6

Near Killeen, TX 76549

Tyler

Job Details: 01/29/2024

Arrived on site for range needing previously diagnosed door. Upon arrival installed part and tested unit. Found door working as designed. Call complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Austin, TX 78747

Leonardo

Job Details: 01/29/2024

Arrived on site to test unit for unit smelling like gas when oven is being used. Found customers complaint to be that the left front valve wont turn when the oven is on. Will need to replace left front valve. Called safety to report findings 7738219693. Office to reschedule ; ordrng 1 W11620420 (Left front valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ11

Near Austin, TX 78738

Scott

Job Details: 01/29/2024

Arrived on site for loud knocking noise from inside fresh food section. Found diffuser making noises when opening and closing . All other fans quite . Replaced Dampner . Unit is operating normally . No water leaks detected at time of service. Job completed ; O-emld tckt

We serviced a

MAYTAG MICROWAVE

Model MMV6190FZ4

Near Austin, TX 78750

Wesley

Job Details: 01/29/2024

Arrived onsite and found unit is not heating. Determined hi voltage heating circuit short. Replaced magnetron capacitor and diode. Unit is now operating as designed. Advised customer on repair. All checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Gatesville, TX 76528

Jonathan M

Job Details: 01/29/2024

"Refrigerator thermistor reading 3.8 k ohms (64?F), freezer thermistor reading 5.37 k ohms (50?F), and defrost thermistor reading 46.8 k ohms (-20?F). I checked the heater and found it reading 89.7 ohms of resistance showing a good heater circuit. I was able to force defrost and found the heater, pulling 1.2 A one forced into a defrost in diagnostics. I went ahead and replaced the user interface. I called Whirlpool Techline and spoke to Drew SR# 7738351388. He advised to make no further repairs as we have replaced everything in the defrost circuit that could cause this issue and because the customer has been experiencing this since they bought it back in June. He advised he believe the issue to be an issue with the wiring within the cabinet. He advised he would send this up to review and that whirlpool would contact my cell for the customer depending on the next steps. Call complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Buda, TX 78610

Luis

Job Details: 01/29/2024

"Arrived on site for no cool in fresh food and no icemaker issue in freezer. Found evaporator fan not running,ice blockage in fill cup,removed ice blockage replaced defective evap fan motor,powered cycled unit,ran diagnostics fan powered on,ran upper icemaker test passed icemaker ran through a cycle and filled with water ran freezer icemaker passed."

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM10

Near Georgetown, TX 78626

Gerry C

Job Details: 01/29/2024

"ART308FFDM10 Arrived to inspect lack of cooling. I found the compressor was using 1.10 amps, but thee was no cooling and no high side heating. Inspection revealed a small amount of oil below the capillary tube entry point, into the drier. The unit will require the compressor, service port and dye drier and the evaporator will be ordered in case of unlikely need. The capillary tube and low side return are of aluminum and will require associated lokrings and the lokring kit. Please allow two hours for R600a sealed system service. No water connections to unit. Power may not be on within the apartment and there is power available in the hallway. If the condition exists, tech to utilize extension cord, or obtain one from the maintenance located on site. ; ordrng 1 W11582579 (Compressor) and 1 W11562258 (Evaporator) and 1 WPW10143759 (UV Drier) and 1 W10913906 (Service Port) and 1 2Hours (R600a Sealed System) and 1 LokringKit (Aluminum Tubing to Evaporator)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Cedar Park, TX 78613

Miguel

Job Details: 01/29/2024

#2016. Arrived on site for dishwasher not draining. Customer said he found glass in drain pump. He replaced drain pump and still thinks its not draining properly. Water staying under drain filter. Ran diagnostics and found no errors. All components functional and working properly. Unit is draining as designed. Found excessive soap bubbles. It is normal for water to be under drain filter. 162.36 Auth code: E9WE94

We serviced a

WHIRLPOOL WASHER

Model WTW4815EW1

Near Temple, TX 76502

Sterling

Job Details: 01/29/2024

On arrival verified complaint of running drain constantly and no function. On opening control panel found large amount of pest has damaged main control board. Documents with AIG/WPL 7738276646. Warranty will not cover repair. Job complete.