Service History 152

We serviced a
KENMORE DRYER
Model WED49STBW1
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not turning timer knob, upon inspection found the main stem of timer broke.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW1
Near Jarrell, TX 76537
Lou
Job Details: 06/24/2021
"Arrived on site to inspect washer making grinding noise. Upon further inspection, the customer advised that they had taken the unit out of storage where it had been for approximately 2 yrs. I placed the unit in diagnostics and checked error codes and found F8E1-no fill/long fill. I cleared the code and proceeded with testing and the unit failed to fill with water. I found the water source turned off at the wall. Turned the water on and restarted testing. Unit is operating as designed. When the unit began to agitate, it make a loud grinding noise, but did not in spin mode. I removed the agitator and it looked good. Reinstalled the agitator and retested and the unit operated as designed with no further noises. I advised the customer that due to the unit sitting for so long without water running to it caused the noises, but since the water is going into it now, the noises stopped. Basically, the water lubricated the unit. No water leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78626
Jimmy J.
Job Details: 06/24/2021
Arrived on site for dw has pwr but not running. Placed in diagnostics and no error codes came on. Ran through diagnostics and completed all cycles until drain. Placed in a drain and could hear the drain pump chattering but not draining water. Removed drain pump and installed new drain pump. Ran through diagnostics and drain pump is draining as designed and heating element is heating. No leaks detected. Job completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not draining, upon inspection found the unit was full of water. Checked drain cap and found it intact, removed cap and tested drain. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS0
Near Austin, TX 78702
Leonardo
Job Details: 06/24/2021
Arrived on site to replace capacitor and diode. Replaced both parts test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MEDX700XL0
Near Round Rock, TX 78681
David S
Job Details: 06/24/2021
"(Tw) Onsite for dryer tripping breaker multiple times. Heating element 10ohms, thermal fuse and outlet thermostat had continuity, L1-L2 250V, L1-N 125v, L2-N 125v at terminal block. Unit had lent covering entire bottom and some covering top of heating element. Turned on high heat cycle, unit ran with no issues and didnt trip breaker. Found no evidence of any burnt or grounded out wires. Found vent hose slightly restricted due to unit being close to wall. Moved unit out from wall to allow proper air flow. Advised customer to get a vent cleaning done to allow for proper air flow so the unit doesnt overheat. Unit functioning as designed. Call complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Austin, TX 78737
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for broken glass. Found inner glass broken. Replaced glass test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Elgin, TX 78621
Matthew
Job Details: 06/24/2021
"Arrived onsite for refrigerator not making ice. Upon arrival found fill tube frozen at the tip. Unit was in the middle of a harvest. Did complete turn and tried filling but wouldn?t do to frozen tip. Put unit in diagnostics and ran fill tube heater test. Ice thawed and ran fill, unit did fill tray. Called tech line for assistance. Ran resistance readings on heater and got a good reading. Ran voltage test and recorded 12.25 vdc. Tech recommended replacing fill tube due to potential faulty internal wiring. SR#7731087450. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site for customer complaint that the lid wont close and unit wont wash. Upon further inspection, I found the lid in the closed position but gapped approximately 1/2 inch from the top panel. I removed the console and inspected the hinges and found when the lid pops back up the 1/2 inch, the hinges dont move. I contacted techline and spoke to Sterling and advised of the complaint and my findings. Sterling advised to replace the hinges and inspect the lid to make sure its not warped. He provided SR#7731088956. Customer advised that the display shows 1 minute at the end of the cycle and nothing is happening with the unit. She advised that it will stay at 1 minute for days unless she turns the unit off. I am ordering the main control, both hinges and the lid. Office to schedule return service. Customer advised that they wanted the unit replaced. I advised the customer that only Whirlpool can authorize that and provided her with the SR number and recommended that they contact customer service. No water leaks observed during service.; ordrng 1 W11543997 (Main control) and 1 W11413336 (Lid assembly) and 1 W11128306 (Right hinge) and 1 W11128305 (Left hinge)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to inspect washer lid lock not working. Upon further inspection, customer advised that when they start the wash cycle, the display says add garment and they get confused. I demonstrated to the customer how the unit operates and what they should do before pressing start as far as the settings work. I placed the unit in diagnostics and checked for error codes and found none. Continued with testing the unit and it is operating as designed. I made recommendations for use & care as well as detergent use as the customer has a water softener system. Explained one more time on how the unit operates. No water leaks observed during service, job completed."
We serviced a
UNKNOWN DRYER
Model WED6620HW1
Near Round Rock, TX 78681
David S
Job Details: 06/24/2021
"(Tw) Onsite to install previously diagnosed parts. Inspected unit and found door installed up-side down. Took door off, flipped hinges and latch to proper sides, re-installed door. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Hutto, TX 78634
Wesley
Job Details: 06/24/2021
Arrived onsite and replaced the igniter to repair a failed ignitor symptom of not glowing and not igniting. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
David S
Job Details: 06/24/2021
"(Tw) Onsite to install previously diagnosed part. Replaced Ice maker fan. Tested, fan is now running properly. Unit functioning as designed. Advised customer to wait 24-48hours for full ice production. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near New Braunfels, TX 78132
Andrew
Job Details: 06/24/2021
Arrived on site to test unit for no ice production. Ranservice test 96(dispenser valve) and water dispensed good. Ran service test 97(ice maker valve) and no water. Replaced RC valve with no change. Fill tube heater tested good. Water tube not obstructed. Needing filter housing and valve on return visit. Office to reschedule.; ordrng 1 W11024083 (housing) and 1 W11312191 (valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Cedar Park, TX 78613
David S
Job Details: 06/24/2021
"(Tw) Onsite for fridge not freezing in FC and not making ice. Found FC barely cool and RC above proper temp. No ice build up and no frost pattern present on either evaporator. Compressor very hot to touch and drawing 2.02A. Needs SS repair. Ordering compressor, RC and FC evap, RC evap housing, access valve, UV drier, RC evap cover. Office to reschedule. ; ordrng 1 W11492867 (Rc evaporator) and 1 WPW10608485 (Fc evaporator) and 1 W10832994 (Compressor) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 WPW10469927 (Rc evap housing) and 1 WPW10501260 (RC evap cover) and 1 SSrepair (SS repair)"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Jarrell, TX 76537
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the front panel being warped and the inner door panel being warped and not sealing properly, I removed and replaced the front panel, inner door panel, door gasket, strike and catch and recommended that the customer allow the glue to dry for 24 hours before using the unit and had them sign for their receipt. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Georgetown, TX 78628
Jonathan
Job Details: 06/24/2021
"Arrived on site for refrigerator developing water in the bottom of our RC. Inspected unit and work area. Found drain pan at fault and shim did not correct issue. Service and labor CB, evaporator drain pan ; ordrng 1 W11457241 (EVAPORATOR )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Round Rock, TX 78665
Wesley
Job Details: 06/24/2021
Arrived onsite and found some condensation at the top of the mullion separating fridge and freezer on the outside facing the room. No humidity settings on this unit. Ordering silicone to close liner gap. All else appears in good order.Office to reschedule.; ordrng 1 WP482338 (White silicone)
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78738
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of long dry times, I used vent tester, found weak air flow, instructed customer to have vent cleaned."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW1
Near Buda, TX 78610
Robert
Job Details: 06/24/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Austin, TX 78737
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for left front and rear burner not going to low. Found valve not adjusting will order new valve and burner caps office to reschedule. ; ordrng 1 W10594392 (LF valve) and 1 W11256503 (Valve) and 1 W10819916 (Burner caps)
We serviced a
GE REFRIGERATOR
Model CFE28UELBDS
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit leaking and keurig not filling with enough water, found defrost drain line was clogged and keurig pins were clogged. I defrosted drain line and cleaned keurig cup housing. Unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Round Rock, TX 78665
Wesley
Job Details: 06/24/2021
Arrived onsite and found filter hadnt been fully seated. Unit was not able to make ice or dispense. Seated filter and flushed. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Temple, TX 76502
Al
Job Details: 06/24/2021
"Arrived on site and inspected customer display (UI) that was flashing on and off. Confirmed the complaint and found the connections behind the UI werent inserted properly into the UI causing the malfunction. Corrected the issue and unit tested properly. Customer satisfied, JOB COMPLETE"
We serviced a
GE DRYER
Model GTDN550ED0WW
Near Austin, TX 78737
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected Dryer Inc Found at this time dryer is not making any excessive noise while running, dryer is heating properly and no repair is required at this time, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site for a dishwasher with visibly broken parts. Upon further inspection I found the heating element broken in half. I turned the power off to the unit and installed a new element. I then put the unit into diagnostics mode and found stored error code F7E1 for no heat. I ran a test cycle and monitored amp draw to the heater. I found it drawing proper amperage. Unit is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Georgetown, TX 78628
Jonathan
Job Details: 06/24/2021
"Arrived on site for dishwasher having possible leak. Inspected unit and work area. Found water damage to cabinet. Removed toe plate and found signs of water leaking from sump. Performed diagnostics mode and tested operation. Found unit leaking heavily from actuator. Will need to replace sump to repair. Removed failed sump and installed new. Performed diagnostics mode and monitored test cycle. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
David
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed parts to resolve freezer being slightly higher on temp. Installed new control to resolve. Tested unit and verified power to all functions. Customer will follow up if any further issues are present, but unit is cooling at this time. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Jarrell, TX 76537
Lou
Job Details: 06/24/2021
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit failed to dispense water into the unit. I found that the water source was turned off under the sink. Turned water on and retested. Unit is operating as designed. No water leaks observed during service. Made recommendations for use & care, as well as detergent and rinse aid use due to customer having water softener system. Job completed."
We serviced a
FRIGIDAIRE DISHWASHER
Model FFCD2413US1A
Near Georgetown, TX 78626
Jimmy J.
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed part. Found front panel and kick plate already removed. Reached out to office and Tommy confirmed he reassembled the dishwasher before he left. Removed wash motor and installed new wash motor. Ran through normal cycle and dishwasher is washing as designed. Could not get the front panel secured, but was able to re secure the kick plate. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. I installed the new actuator and then tested the unit. The unit is now working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kingsland, TX 78639
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose a dishwasher with a door not opening and closing properly. Found friction pads broken and replaced both pads. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Kingsland, TX 78639
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose a dishwasher that is not drying properly. Tested all parts and components and found no failures to unit at this time. Advised homeowner on best cycles and options for best performance. No leaks were found at time of service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS0
Near Marion, TX 78124
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was not pulling water to the top of unit. Replaced pump and tested. All Function returned. Complete"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Seguin, TX 78155
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for not spinning correctly, upon inspection found the units belt had slipped causing damage to shield. Replaced both and tightened down cam, reattached all hardware. Tested with no issues. Complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 06/24/2021
"Arrived on site to replace filter head, ice maker fill tube, install a water pressure regulator, ice bin/container and left side RC door handle. Replaced parts, tested unit, unit works good. Ice maker ran diagnostics without issues. No leaks detected. Job complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for no power. Test outlet and outlet giving 120v. Test curse and fuse test good checked cavity sensor and cavity sensor test good. Found bad control board will order new board office to reschedule. ; ordrng 1 W11342846 (Control board) and 1 W11333816 (Display board)
We serviced a
WHIRLPOOL OVEN
Model JJW3830DP03
Near Wimberley, TX 78676
Noah D
Job Details: 06/24/2021
"Arrived on site to inspect unit for a broken glass piece, upon inspection found the inner glass packet was broken. Ordering correct part. Office to reschedule ; ordrng 1 W10347596 (door glass)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near Austin, TX 78744
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for vent releasing steam. Found vent working as designed and steam getting between unit and counter top. Unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Kyle, TX 78640
Jacob
Job Details: 06/24/2021
Arrived onsite for unit not cooling/freezing at all and lights out in the refrigerator and freezer. Opened up the unit and the unit was not cold or freezing. Found that the module in the freezer is out and mostly the issue for the top lights nor working. Looked at the unit for not cooling/freezing. Felt the compressor was hot. Spoke with SW and found that the compressor is no good. Needs a sealed system. ; ordrng 2 W10695459 (module)s and 1 W10832994 (compressor) and 1 W11506635 (COUPLER) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Austin, TX 78748
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found Icemaker motor has failed, replaced icemaker and it cycled immediately and filled with water, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW0
Near Lakeway, TX 78738
Robert
Job Details: 06/24/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
We serviced a
GE MICROWAVE
Model RVM5160DH1WW
Near Manor, TX 78653
Matthew
Job Details: 06/24/2021
Arrived onsite for microwave not responding. Upon inspection found failed Thermal fuse . Need to order and replace. Office to reschedule. ; ordrng 1 WB27X11138 (microwave fuse)
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Austin, TX 78738
Robert
Job Details: 06/24/2021
Arrived on job for complaints of washer leaking from front. Gasket has some mold and pet hair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Round Rock, TX 78664
Scott
Job Details: 06/24/2021
Arrived on site for door squeezing . Found evap tray rubbing on front frame . Pulled from out a bit and and installed some permagum inbeetwen frame and tray . No longer making noise . No water leaks detected at time of service. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED9151YW0
Near Spicewood, TX 78669
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of dryer not powering on, found power supply issue, 120v on on leg, 43v on the other to neutral and 79 across both legs.
We serviced a
GE OVEN
Model PT970SM2SS
Near Georgetown, TX 78633
Jonathan
Job Details: 06/24/2021
"Arrived on site for oven combo key pad failure reoccurred. Inspected unit and work area. Verified failure and found bake, clock and 3 keys not responding. Found failure is with UI.
We serviced a
SAMSUNG DRYER
Model DV42H5200EP/A3
Near Temple, TX 76502
Al
Job Details: 06/24/2021
"Arrived on site and inspected dryer with excessive condensation inside of the unit. Confirmed the complaint and was told by the customer he feels the dryer ventilation system is tied into the AC unit because when the AC is on the unit has condensation, but when its off the unit is fine. I tested the unit and it tested properly. The customer disconnected the dryer from the ventilation system and taped the vent off and will vent into the room until his home builder checks the system
We serviced a
GE MICROWAVE
Model JKP90DP3BB
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to inspect microwave with no power, but the oven is working. Upon further inspection, I found he microwave control display blank and the oven display operating. I pulled the unit from the cabinets and removed the microwave cover and found the safety thermostat harness shorted. Traced the wiring to the fuse and filter board. Tested the fuse and it was bad and found a burn spot on the filter board where the fuse sits. Tested the switches and all are within range. Using a fuse from my van stock (W10138793), I installed the fuse and tested the microwave. Unit is operating as designed. Advised customer that should the fuse go bad again, the safety thermistor, fuse, and filter board will need to be replaced with the possibility of all 3 switches being replaced as well. Job completed.; ordrng 1 WB24X10025 (Range thermostat)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS0
Near Austin, TX 78704
Jacob
Job Details: 06/24/2021
Arrived onsite for the unit not getting up to temperature. Tenant said unit is working fine. Tested the unit up to 350 degrees. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEE01
Near Belton, TX 76513
Al
Job Details: 06/24/2021
"Arrived on site and inspected French door refrigerator with power issues. Confirmed the complaint and found the HV board was responsible for the malfunctions.Removed and replaced it and unit tested as designed, lights worked and water dispensed. Customer satisfied, JOB COMPLETE"
We serviced a
KITCHENAID DISHWASHER
Model KUDS50SVSS3
Near Austin, TX 78739
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for unit not working correctly. Test unit and found wash motor not getting water to top rack. Will need new sump and motor
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78748
Kevin
Job Details: 06/24/2021
Arrived on site and sound customer has videos of washer during the spin cycle. All noises are normal. inspected washer Running all functions manually and then in calibration. Explained to customer again that all noises are normal for this model.. SR 7730986791
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Buda, TX 78610
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found ice production has stopped and icemaker is in the twisted position. Removed ice bin and disconnected icemaker and after reconnecting it it began cycling properly. Ran test 120 to confirm Icemaker motor is harvesting properly and ran test 97 to ensure it is filling properly, job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Austin, TX 78724
Jacob
Job Details: 06/24/2021
"Arrived onsite for unit not filling with water. Tested the unit. Water was not dispensing through the filter or anywhere. Changed out the single valve. Also noticed that the fill hose from the wall side, that the seal ring was ripped and could play a part in blockage of water. Called tech line. Said the fill hose may need to be replaced at this point. Spoke with Dustin got sr#7731085760. Spoke with PR and found further that the diode in the wire harness for the valves was bad and not sending 120v to the valve. Ordered harness and rescheduled with customer. ; ordrng 1 W10633276 (harns-wire)"
We serviced a
WHIRLPOOL OVEN
Model WOC75EC0HV04
Near Austin, TX 78728
Scott
Job Details: 06/24/2021
"Arrived on site replaced interlock switch is closing better , but will need outer door due to slight bend on right side .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ00
Near Canyon Lake, TX 78133
Andrew
Job Details: 06/24/2021
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Granger, TX 76530
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for F2 E1 - Combination Wall Oven - PRE-ID User Interface or Keypad. Placed in diagnostics and F2E1, F2E0, keypad stuck / disconnected errors. Cleared error codes. Removed UI and temp sensor and inspected. Installed new UI and temp sensor. Ran oven and tested microwave. Both ran without error.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Hillsboro, TX 76645
Jonathan
Job Details: 06/24/2021
Arrived on site for a refrigerator that won?t cool. Inspected unit and work area. Found the compressor starting but only pulling .058A. Spoke to PR and was advised the unit had lost all of its charge. Ordering sealed system parts including the evaporator and office will need to contact the customer about a return date due to out of stock and PSP items. Please schedule service for at least two if not three hours. Hours.; ordrng 1 NITROGEN and 1 W10913906 (coupler) and 1 W11407409 (EVAPORATOR ) and 1 W11407409 (COMPRESSOR ) and 1 W11490399 (DRIER)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Austin, TX 78728
Scott
Job Details: 06/24/2021
"Arrived on site for no ice . Found door harness broken . Ran resistance on fill heater , got 6.98 ohm. No water leaks detected at time of service. Ordering freezer door . ; ordrng 1 LW11026425 (FZ door ss)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Burnet, TX 78611
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose an ice machine that is not producing. Found circ pump failed and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11542867 (Pump)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS6
Near Austin, TX 78747
Leonardo
Job Details: 06/24/2021
Arrived on site to test unit for unit turning off when you run unit. Test unit and found bad control board. Ordering new control board office to reschedule. ; ordrng 1 W10892389 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY
Near Buda, TX 78610
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found Icemaker is not working and evaporator drain in freezer is frozen over, there is ice buildup on the bottom of the freezer, the new drain tube per service pointer W10632338E is needed to correct this issue, replaced icemaker and cycled it to ensure it is working properly and it filled properly.; ordrng 1 W10619951 (Drain hose)"
We serviced a
GE UNKNOWN
Model GTWN505OMWS
Near Round Rock, TX 78665
Chase
Job Details: 06/24/2021
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Leander, TX 78641
David S
Job Details: 06/24/2021
"(Tw) Onsite for microwave vent fan not turning on. Disassembled unit, found a connector disconnected from vent fan capacitor. Attached connector, tested unit, vent fan now functioning properly. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78747
Luis
Job Details: 06/24/2021
"Arrived on site for no cool. Checked evaporator compartment no traces of dye,checked compressor compartment found traces of dye inside liner called tech support ran video chat
We serviced a
UNKNOWN UNKNOWN
Model NAGJFDHJ/
Near Temple, TX 76504
Tyler
Job Details: 06/24/2021
We serviced a
WHIRLPOOL VENTHOOD
Model WVW7336JS0
Near Pflugerville, TX 78660
Scott
Job Details: 06/24/2021
Arrived on site for filter falling out . Found rear bracket slightly bent causing tab to get bent and not keep filters in place . Straightened bracket . Ordering filters call to set return ; ordrng 3 W10169961A (Filter)s
We serviced a
GE REFRIGERATOR
Model PFE29PSDASS
Near Austin, TX 78729
David
Job Details: 06/24/2021
"Arrived on site to diagnose refrigerator not cooling. On arrival found the compressor on the unit was not running. Compressor also cold to the touch, so no evidence of it running. Checked voltage at inverter and found good AC and DC voltages, but compressor not kicking on. Ordering new inverter to resolve. ; ordrng 1 WR87X29409 (Inverter)"
We serviced a
MAYTAG ICE MACHINE
Model MIM1554XRS1
Near Burnet, TX 78611
Cliff
Job Details: 06/24/2021
Arrived on site to perform maintenance for ice machine. Cleared bin and started cleaning cycle at customers request. No further work needed at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Whitney, TX 76692
Jonathan
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced ice door and control and tested the unit. Unit is seemingly working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2550VEW01
Near Waco, TX 76705
Jonathan
Job Details: 06/24/2021
Arrived on site for refrigerator that?s not making ice consistently. Inspected unit and work area. Unit is too old to place the unit and service diagnostics. I checked the receiver and emitter by hand and found it working properly. Replaced the icemaker and tested the unit. The unit is now working as designed. Call complete.
We serviced a
KENMORE REFRIGERATOR
Model 253.730723
Near Killeen, TX 76549
Al
Job Details: 06/24/2021
Arrived on site and inspected refrigerator with power issues. Tenant advised the was concerned because the unit would turn off for a few hours and turn on again. I checked temperatures and got -2 and 29 degrees in both sections. Items in the freezer were frozen solid and the refrigerator items were cold as they should be. I explained the refrigerator fans and compressor sounds to the tenant and confirmed the unit is working properly. JOB COMPLETE
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Waco, TX 76708
Jonathan
Job Details: 06/24/2021
"Arrived on site for a washing machine and still not finishing cycles. Inspected unit and work area. Placed unit in service diagnostics and found an F8 E1 (low/no water detected) error code. Ran through the valves and found the hot water valve not pulling in water. The customer advised that she had turned off the hot water to the unit. The unit was set on cool which would also pour hot water into the machine. I did inform the customer that that was probably why her unit wasn?t finishing cycles because the unit was unable to get hot water to the unit and they shut itself off after a certain amount of time. I turned the hot water valve at the wall back on. The customer advised that that was not it and that it was not completing cycles. Ran through an auto test and the unit ran as designed. Ran through both manual agitation and spin tests. Both ran as designed for 2 minutes. The customer advised that the unit might be doing that without clothes in it but it would not do anything while she has towels in the machine. Had the customer get a load of towels and sheets and ran a heavy duty cycle. I did instruct the customer about not mixing loads. The unit filled and began agitating as designed. I canceled the cycle and placed the unit in a drain and spin cycle. The unit ran as designed. . I called Whirlpool Techline and spoke to Kathy SR# 7731082386. She advised that based on the results, the issue is a loading and installation issue. She advised the customer need to have both valves turned on for the unit to run properly and to make sure the customer goes through her user care guide for pertinent information about the unit. Unit is working as designed. Call complete."
We serviced a
GE REFRIGERATOR
Model ZISS42DYS
Near China Spring, TX 76633
Jonathan
Job Details: 06/24/2021
"Arrived on site for a refrigerator that?s not keeping temperature in either fresh food or freezer sections. Inspected unit and work area. Found frost buildup in the evaporator section on the ceiling. Spoke to CS and was advised to check to see if the defrost timer would help defrost the unit. Could not determine whether the heater was kicking on or not. Was advised to just replace all the defrost components due to inability to check which part was the problem. The customer also stated that his icemaker is not making an abnormal sound but that it?s not working. Ordering defrost timer, bracket heater, and ice maker. The office will need to get authorization for the repair and then contact the customer about a return date due to parts availability. Please schedule the service service for two hours on the return visit.; ordrng 1 CNOTE (TWO HOURS ) and 1 WR2X8619 (bracket htr.) and 1 WR30X10093 (icemaker asm) and 1 WR9X502 (timer defrost)"
We serviced a
GE DISHWASHER
Model GDT580SSF4SS
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
"Arrived on site for dishwasher not allowing he function and upon arrival customer also stated was not cleaning the dishes well. Upon arrival was able to confirm the heating element is intact but is not receiving power from the main control or the oWi. upon further investigation found a lot of water corrosion around main control. I then found water has been leaking from door seal on right side and caused shortage between main control and owi sensor. come back and install and repair new main control, owi sensor as well as a new door seal. Also went over with customer the best methods to lessen the amount of hard water inside and around dishes and dishwasher. Call complete ; ordrng 1 WD08X22095 (Door seal)"
We serviced a
MAYTAG WASHER
Model MVWB766FW0
Near Clifton, TX 76634
Tyler
Job Details: 06/24/2021
Arrived on site for washer giving F6 E2 error code as well as not turning on or responding after coded appear. Upon further investigation I found that the main control had stopped sending a stable five DC volt connection to the UI panel but instead was bouncing between one DC vault and 50 DC volt I also found that on the ui control itself there was burn marks near harness connections.
We serviced a
ROPER OVEN
Model 911.4838589
Near Holland, TX 76534
Al
Job Details: 06/24/2021
"Arrived on site and inspected older wall oven with apparent runaway temperatures or F2 code. Set the temperature to 350 and unit reached, but didnt exceed the programmed temperature. Unit is operating properly.
We serviced a
JENN-AIR DISHWASHER
Model JDTSS244GL0
Near McGregor, TX 76657
Tyler
Job Details: 06/24/2021
"Arrived on site for dishwasher needing previously diagnosed door, nameplate and handle. Upon arrival also confirmed upper rack was mis aligned causing rubbing against door seal. Was able to realign door seal and installed previously diagnosed parts. Reassembled and tested unit found no leaks. Door seals great and rack is no longer rubbing. Call complete"
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near McGregor, TX 76657
Tyler
Job Details: 06/24/2021
Arrived on site for range needing previously diagnosed door hinges. Upon arrival confirmed door hinges were in fact warped and bent. I replaced both left/right hinges on small oven door. Reassembled and tested door. Found unit functioning as designed call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
(CH) Arrived on site for dishwasher not heating and leaking. Upon arrival entered diagnostics and found no error codes indicating a hardware failure. During diagnostics verified heating element is getting 120V from main control. Then found that OWI sensor wasnt sensing correct temp and was covered in calcium buildup. I then fully disassembled unit and removed items under sink. After multiple back to back tests I found no leaks of any kind. I did however find multiple signs of areas where leaks could be occurring. Informed customer of findings and recommended a plumber to inspect under sink further. Call complete
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Waco, TX 76712
Tyler
Job Details: 06/24/2021
"Arrived on site for wall oven not turning on. Upon arrival found 240v at power supply. Also found power supply was an old prior 1989 style supply that was incorrectly installed in 2 areas. After further inspection I called whirlpool techline and was able to retire unit board found no results in connection to ACU. Verify p6 and p11 connections per techline, also found thermosensor between line in and ACU was intact allowing stable power to ACU. also installed new ACU and ui controls. After repairs found same issue occurring due to style of old wiring. Techline and tech agree a professional electrician is required to update power supply in order to establish a proper connection to ACU and rest of oven. Call completeBrian sr#7731088086"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS0
Near Waco, TX 76710
Jonathan
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed part. Inspected unit and work area. Remove the dishwasher from the wall and started to disassemble the wash pump motor. Found rodent damage done to wiring of the unit that was not there on the prior visit. Attempted to wire nut the wiring back together but found the wires too tight indicating that the wire nut may not hold.
We serviced a
AMANA OVEN
Model ACF4265AB
Near Moody, TX 76557
Tyler
Job Details: 06/24/2021
Arrived on site for range needing control board.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Georgetown, TX 78633
Lou
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the water dispenser line being damaged, I was to remove the dispenser line and replace it; I am ordering the reservoir Water source at the wall was left turned off for safety.; ordrng 1 W11229977 (Reservoir) and 1 CNOTE (LSO PER CUSTOMER REQUEST) and 2 WP2300868 (Fitting)s"
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near San Marcos, TX 78666
Andrew
Job Details: 06/24/2021
"Arrived on site to replace module and display board from previous diagnosis. Replaced parts, tested unit, unit works good. Advised customer 3/16? cutout vent needs to be cut before operating unit to prevent further damage. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78665
David S
Job Details: 06/24/2021
"(Tw) Onsite for freezer section leaking water and freezing up. Found gasket sagging on the bottom side of FC door and ice build up has damaged the active springs in the rails of FC section. RC temp 35 degrees, FC temp 2 degrees. Also, C/S freezer light not working. Found ice build up froze over switch not allowing switch to move. Removed ice from switch and light is now functioning properly. Ordering gasket and both rails for FC door.; ordrng 1 W10407216 (Gasket) and 1 W10625067 (Left bracket) and 1 W10625068 (Right bracket)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78737
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of unit not cooling, found open defrost thermostat. Ordering harness and control. ; ordrng 1 W11174745 (Harness) and 1 WPW10317076 (Control) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Austin, TX 78756
Jacob
Job Details: 06/24/2021
Arrived onsite for door switch missing to the unit. Looked at the unit and found door switch was previously pulled out. Ordered new switch. Office to reschedule ; ordrng 1 WP3406108 (switch-dor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Georgetown, TX 78628
Jimmy J.
Job Details: 06/24/2021
"Arrived on site for Water Dispensing Slowly. Found water only trickled when dispensing. Removed water line to ensure the water line wasnt kinked. Looked good. Removed customers filter and used bypass and water dispensed as designed. While working heard valve call for water and could hear the valve vibrating the reservoir. Removed reservoir and valve. Installed new reservoir and valve and installed customer filter. Tested dispenser and water came out strong for a short period, but then went back to a trickle. Informed customer their filter needed replacement. While discussing filter options we heard the valve call for water and the vibration and knocking was gone. With this, new reservoir and new valve are now allowing proper water flow. Customer chose to use the bypass for now unless they decide later to install a new filter of their own. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Austin, TX 78754
Scott
Job Details: 06/24/2021
Arrived on site for screw found in dispenser ice . Checked all possiably missing screws in ice bin and around ice maker . ( quick pic) . Couldnt find any missing screws . No other issues found . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS5
Near Kingsland, TX 78639
Cliff
Job Details: 06/24/2021
Arrived on site to diagnose a microwave that had thermal event.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15POZP0
Near Austin, TX 78735
Luis
Job Details: 06/24/2021
"Arrived on site for no ice, ran diagnostics weak frost pattern on evaporator plate,ran unit through a normal cycle no ice forming on plate diagnosed a refrigerant leak unit will need a new evaporator,compressor and filter drier
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
David S
Job Details: 06/24/2021
"(Tw) Onsite for dishwasher not drying. Found F7E1 no heat, heating element ceramic appears cracked, tested heating element from control and found it open, thermostat had continuity. Ordering heating element and returning with control just in case. No leaks at time of service. Office to reschedule due to part availability. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC0
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
"Arrived on site for a washing machine with the door not closing properly. Upon arrival the customer stated that in order to start the unit they ha e to hold the door down and to stop it they must do the same. Upon further inspection I found the door hovering about half an inch when closed. I put the unit into diagnostics mode and found no stored error codes. I ran a test cycle and found all that was wrong was I had to push down the lid to initiate the cycle. I found the cycle not finishing without doing that. I then gained access to the hinges and found they appeared fine. However they are not working correctly, so I am ordering new ones to install. Office to reschedule.; ordrng 1 W11551369 (Left Hinge) and 1 W11128306 (Right Hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. I installed the new IM and cover. I tested the unit and it is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Leander, TX 78641
Justin
Job Details: 06/24/2021
Arrived on site to install previously diagnosed parts. I installed the new IM and cover. I tested the unit and it is working as designed. No leaks observed at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBRA22KMSS
Near Lakeway, TX 78734
Brandon
Job Details: 06/24/2021
"Arrived on site for customer complaint of of unit not producing ice, found failed ice maker kit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Buda, TX 78610
Kevin
Job Details: 06/24/2021
"Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over, took one picture. fan scroll will be needed to correct issue. Customer will also defrost refrigerator before next service call. Customer is aware how to manage defrosting water.; ordrng 1 W11098695 (Fan scroll)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Austin, TX 78759
David
Job Details: 06/24/2021
"Arrived on site to install previously diagnosed sealed system parts to resolve sealed system leak. Evacuated system and found no pressure. When removing parts to replace compressor I found the drain tube for the RC was full of oil mixed into the water. When I removed the dryer, the dryer came out on fire due to oil and contaminants in it, and I also found the top of the dryer plugged. I proceeded to install the evaporator and compressor. Vacuumed unit for 30 minutes and verified vacuum holding. Attempted to charge system and found it would only take 2 oz of Freon. Removed dryer and tried to push with Freon through heat loop. You will hear air for a second and then it plugs. I tried heating the heat loop line and cutting off a small section from the bottom. Retried and the heat loop is still restricted. Called and spoke to Ed at tech line, SR7731087762. Tech line sent report for product review to engineering, as troubleshooting steps have already been taken to attempt to unrestrict line. Whirlpool will follow up with customer or us to follow up on review steps. No further action to perform at this time. ; O-emld tckt"