We serviced a
WHIRLPOOL DRYER
Model WED6120HW2
Near New Braunfels, TX 78132
Andrew
Job Details: 06/06/2023
"Arrived on site to test unit for not heating. Found element, cutoff, and thermal fuse tested good. Voltage at outlet was correct. Resistance through power cord was correct. Found L1-N was 120vac, L2-N was 3vac and L1-L2 was 86vac. Completed voltage checklist and had customer sign waiver as outlet is faulty and not making proper contact with power cord L2 prong. Job complete."
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near New Braunfels, TX 78132
Andrew
Job Details: 06/06/2023
"Arrived on site to test unit for loud screeching sound. Found belt slipping on cam. No signs of gearcase failure present. Replaced belt and cam assembly, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78737
Leonardo
Job Details: 06/06/2023
Arrived on site to test unit for broken dispenser. Relaxed dispenser test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Austin, TX 78737
Leonardo
Job Details: 06/06/2023
Arrived on site to test unit for unit not washing. Test unit and found bad motor. Will need to replace sump and motor assembly customer declined estimate collected $149.99 for trip charge. $162.36 CC Auth# 4L939K
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Lakeway, TX 78734
Luis
Job Details: 06/06/2023
Arrived on site for freezer door not sealing. Found obstruction behind bin removed obstruction tested door operation good door sealing correctly. Collected service call fee of $149.99 plus tax; $162.36 CC Auth# L4YWU3
We serviced a
GE REFRIGERATOR
Model PYE22KSKBSS
Near Burnet, TX 78611
Maurice R
Job Details: 06/06/2023
Arrived on site for refrigerator ice dispenser door not closing. On inspection the customer showed me that when ice is dispensed the door had to be closed manually. She also showed me that when the freezer door is closed the ice dispenser door opens. There were 3 errors one for the coil fan one for the main control board and the last there was no write up for it. I think there is a issues wiring issue with the unit because of the freezer door activating the ice dispenser door.quote the customer to replace the control board. She was not sure she want to spend that kind of money on the unit. They are going to think about it over the next week. No water leak detected during service. $162.36 CK Auth# EU9RTU
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Canyon Lake, TX 78132
Andrew
Job Details: 06/06/2023
Arrived on site and replaced previously diagnosed outer door panel. Unit working as designed. Job complete.
We serviced a
KENMORE DRYER
Model 110.68002011
Near Harker Heights, TX 76548
David Z
Job Details: 06/06/2023
"Arrived on site to install new 3 wire power cord for dryer. Changed out 4 wire to 3 wire cord. Tested unit and confirmed all working as designed and unit heating. Collected $184.99 Service and Labor, $32.50 Parts + tax, $235.43 CK Auth# XJ9F4T. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW1
Near Harker Heights, TX 76548
David Z
Job Details: 06/06/2023
"Arrived on site to diagnose washer banging and making noise. Found the suspension was super springy, and the gearcase was howling due to failed bearings, along with a clicking cam. Replaced gearcase, cam, suspension to resolve. Calibrated and verified unit working as designed. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Burnet, TX 78611
Maurice R
Job Details: 06/06/2023
"Arrived onsite for washer only with 2 cycles. On inspection ran diagnostics mode and in spin mode there was a high pitch squealing noise. Installed gearcase,cam,clutch and belt. The wash plate was seized on to the gearcase. I finally got it off but I cracked it, ordering a new wash plate. The unit is operating as designed and no water leaks detected during service.; ordrng 1 W10752283 (Wash plate)"
We serviced a
GE WASHER
Model GTW335ASN2WW
Near Burnet, TX 78611
Maurice R
Job Details: 06/06/2023
"Arrived onsite for washer not draining. On inspection found tub full of water, tested the drain pump it was at 28 ohms. Tested the lid latch and it was good.tested the 60uf capacitor and it was 59uf. I but the unit in drain and spin cycle and it did nothing. I installed the new controller and but the unit in drain and spin it actually drain the water out and started to spin and the lid actually locked. The unit is operating as designed."
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Buchanan Dam, TX 78609
Maurice R
Job Details: 06/06/2023
"Arrived onsite for previously diagnosed parts. Installed the main harness. Tested the unit by running it for ten minutes then turn it off and then restart the dryer and run it for 10 minutes more,did this 2 more times. The unit is operating as designed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Burnet, TX 78611
Maurice R
Job Details: 06/06/2023
Arrived onsite for oven with error message. I installed the appliances manger and tested unit error was still there. Replaced the ui and error message was gone. Test MW and oven to make sure they operated correctly. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near New Braunfels, TX 78132
Andrey
Job Details: 06/06/2023
"Arrived on site to test unit for not drying dishes and for canceling mid cycle, tested unit found heater not engaging and wash motor has a vibration noise that not normal, replaced wash motor assembly, heater and control, tested unit unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near China Spring, TX 76633
Jonathan M
Job Details: 06/06/2023
T site for a refrigerator that is leaking from the icemaker. Inspected unit and worked area. Did confirm the customers complaint and found the fill cup overflowed causing the issue. The customer advised that they were concerned because it was getting into their icemaker electrical housing. I went ahead and replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GSS25WGSD BB
Near China Spring, TX 76633
Jonathan M
Job Details: 06/06/2023
"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer advised the unit frosted up in their freezer prior to losing temperature, and while the freezer was still somewhat cooling, the temperature was increasing in both compartments. They had previously unplugged the unit prior to service. Disassembled the evaporator cover and checked resistance through the heater. Found proper resistance and continuity. Checked through the bimetal and found the bimetal closed, indicating a good circuit. Did advise the customer that the issue would most likely be with the control but that their model number did not register on any GE or alternative sites. I did advise that I would have to re-search the control to ensure that it was the proper one. The customer advised that they were already on the fence about buying a new unit anyway due to the age of the unit and cost of repair, the customer decided against further repair and is going to buy themselves a new refrigerator. Collected the service balance via credit card of $162.36 CC Auth# X3XJXJ. Call complete."
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Morgan, TX 76671
Jonathan M
Job Details: 06/06/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the wire harness and tested the unit. The unit begin to work and operate as designed. Collect the remaining service balance via credit card of $323.49 CC Auth# 99P94A. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Bertram, TX 78605
Maurice R
Job Details: 06/06/2023
"Arrived onsite for dishwasher not drying dishes. On inspection found the heating element was full of dripping on soap, clean the element off and tested unit. The unit did not have rinse aid, I add the rinse to the unit. The heating element was ohmed out 7.2amps. I I informed the customer that the units will run a cycle all up to 3:45. I also let her know to open the door after a wash to help with drying of the dishes."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Seguin, TX 78155
Andrey
Job Details: 06/06/2023
"Arrived on site to replace previously diagnosed ice maker kit, RC light module, RC gaskets, auger motor and impeller, replaced parts, molded gaskets with heat gun, tested ice maker and it passed diagnostics and lights are operating properly, no leaks detected job complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Seguin, TX 78155
Andrey
Job Details: 06/06/2023
"Arrived on site to test unit for console issues, tested unit found console locked, attempted to unlock with no success, quoted customer console $612 and labor $254.99, customer accepted,replaced console and tested, unit is now running as designed, provided customer with Wi-Fi team number and advised customer to call to ensure that it is connected properly, collected $938.52 CC Auth# ACCL3A job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Seguin, TX 78155
Andrey
Job Details: 06/06/2023
"Arrived on site to test unit for no cool, tested unit found found compressor not starting, replaced start device and capacitor, compressor still pulling 14.7 amps and shutting down, will need to replace compressor to fix issue, ordering compressor, dye drier and access valve, office to reschedule ; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Marion, TX 78124
Andrey
Job Details: 06/06/2023
"Arrived on site to test unit for dispenser not working properly, tested unit found dispenser calcified and not letting water through properly, replaced dispenser and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near McQueeney, TX 78123
Andrey
Job Details: 06/06/2023
"Arrived on site to replace previously diagnosed drum, repair kit, front panel clips and clips, replaced parts, and unit is now running as designed, job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS11
Near Austin, TX 78702
Matthew
Job Details: 06/06/2023
Arrived onsite for OTR microwave fan not ventilating properly. Upon arrival inspected and tested. Tested fan and could not hear damper open or close. Vent external door would not open. Removed external duct and found unit was not installed properly. The external vent was pushed down blocking the damper door not opening. Customer will contact builder for install adjustment. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Hutto, TX 78634
Vincent
Job Details: 06/06/2023
"Arrived on site for wall oven, inspected unit and work area. Installed parts ordered and tested. Unit is now operating as designed. Job completed. Collected remaining balance $622.83 CC Auth# 4X93P3"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hutto, TX 78634
Vincent
Job Details: 06/06/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was oven not igniting at times. Tested unit and found a bad bake igniter. Replaced parts and tested, unit is now operating as designed. No leaks where observed during service. Job completed. Called safety whirlpool and spoke to Neski SR#7736525576 to report my findings."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Leander, TX 78641
Lou
Job Details: 06/06/2023
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, when I opened the unit door, I found detergent at the bottom for the tub which is a clear indication that the motor is not operating. I placed the unit in diagnostics showing error codes F4E3 & F7E1. I cleared the codes and continued with testing. The unit filled with water but the motor failed to come on. I advanced through testing and the dispenser, drain pump, and element all operated as designed. I attempted to contact the property manager to discuss the repair and quote and got their voice mail. Advised the office (JA) of the situation and they were able to make contact with the property manager and got the repair approved and received a CC on file for the costs of repairs. I quoted $408.38 ($377.26+tax) for service/labor/part-sump/motor assembly. I removed and replaced the sump/motor assembly and retested and unit is operating as designed. I made recommendations for use and care, as well as, detergent and rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near New Braunfels, TX 78130
Andrey
Job Details: 06/06/2023
"Arrived on site to test unit for pump constantly running, tested unit found control is unresponsive, cycled power and ran full diagnostics cycle, all components are activating and running as designed, inspected gear case and found no signs of failure, advised customer to monitor if issues persists than recommend control replacement, collected service fee $162.36 CC Auth# 9YHJ4R, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near New Braunfels, TX 78132
Andrey
Job Details: 06/06/2023
"Arrived on site to install coupler, customer stated that there is still frost buildup on the top left corner, replaced coupler and inspected corner, found cabinet plastic corner cover has a slight gap causing a small amount of moisture through, took picture and showed customer the issue, sealed gap with silicone and advised customer to monitor at this time job complete"
We serviced a
KITCHENAID RANGE
Model KMHC319LSS00
Near Round Rock, TX 78665
Vincent
Job Details: 06/06/2023
Tech was assigned as a helper;
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE05
Near The Hills, TX 78738
Luis
Job Details: 06/06/2023
"Arrived on site for door closure issue. Found mullion not entering catch correctly,replaced mullion divider added grease to catch tested left side door operation good closing as designed. Customer complaint of gap between freezer door and and fresh food panel not even to other door,informed customer difference is due to either installation of panels or installation of unit into enclosure"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Austin, TX 78738
Luis
Job Details: 06/06/2023
"Arrived on site for no ice. Ran diagnostics weak water flow from valve,unit passed all other diagnostic test,replaced defective valve ran water test passed good water flow. Part $148.52 labor $194.99 plus tax total $371.85; $371.85 CC Auth# 3V94H3"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Briarcliff, TX 78738
Luis
Job Details: 06/06/2023
Arrived on site for crisper drawer issues. Diagnosed a defective left glide assembly replaced defective glide reinstalled drawer tested drawer operation good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Bee Cave, TX 78738
Luis
Job Details: 06/06/2023
Arrived on site. Ran diagnostics all test passed replaced dispenser pad tested dispenser operation unit working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78749
Luis
Job Details: 06/06/2023
Arrived on site found warped and rusted fresh food door ordering new door. ; ordrng 1 LW11258450 (Ff door ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502ESS01
Near Austin, TX 78739
Luis
Job Details: 06/06/2023
"Arrived on site for no cool. Unit not freezing no lights in freezer and fresh food cool,removed evaporator cover found uv dye on evaporator diagnosed a leak at the evaporator. Unit will need a new compressor,evaporator,drier,3 way valve and leds sealed system parts covered. Estimate Part $56.23 labor $1,664.99 plus tax total $1,863.22 need autho approval collected service call fee of $149.99 plus tax; $162.36 CC Auth# V94FMK"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Elgin, TX 78621
Joe Z
Job Details: 06/06/2023
Arrived on site for filter housing door does not latch. Upon arrival inspected unit and housing has failed. Need to replace housing. Replaced housing WPW10394053. Unit is operating as des. No leaks present at this time. Job complete
We serviced a
LG REFRIGERATOR
Model lfx28968st
Near Elgin, TX 78621
Joe Z
Job Details: 06/06/2023
"Arrived on site for not cooling in both sections. Upon arrival, inspected unit and customer has unit unplugged. Restored power to unit. Unit powered on. Compressor is operating and pulling .64 amps. There is no frosting to evaporator . Need a sealed system repair This is a r134a sealed system . $1138.95 for parts and $474.99 for labor totaling $1613.94 before tax. Customer declined. Job complete. $162.36 check autho # WMCMFL"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS
Near Manor, TX 78653
Joe Z
Job Details: 06/06/2023
Arrived on site to install previously ordered part. Replaced right front burner head WPW10515455. Test unit and is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Austin, TX 78757
Wesley
Job Details: 06/06/2023
Arrived onsite for LED failure and determined all modules should be replaced. Replaced all modules. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78724
Joe Z
Job Details: 06/06/2023
Arrived on site for No ice production and low water dispensing from water dispenser. Test unit and there is just a small amount of water flowing from dispenser. Test valve and is good. Customer provided filter and replaced it. Unit is now pouring correctly. Ram icemaker fill test and passed. Unit is operating as des. No leaks present at this time. Job complete. $192.36 c.c autho # 4PRCY4
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM05
Near Austin, TX 78757
Wesley
Job Details: 06/06/2023
Arrived onsite and found unit operating with failed freezer light. Replaced freezer light. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW
Near Austin, TX 78724
Joe Z
Job Details: 06/06/2023
Arrived on site for door does not unlock and drain pump operates only. Upon arrival inspected unit and door is locked. There is no water in basket. Powered unit on and drain pump operates continuously. Unit does power off. Am unable to get into diagnostics mode due to not being able to open door. Need to replace control and pressure switch. Need to order a 2 man and return with prescreened parts. Office to reschedule ; ordrng 1 2man (2 man)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Manchaca, TX 78652
Luis
Job Details: 06/06/2023
Arrived on site for loud noise. Found loud noise from water valve during fill ordering a new water valve will also order reservoir in case needed. ; ordrng 1 W11548535 (Valve) and 1 W11346622 (Reservoir)
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Austin, TX 78703
Luis
Job Details: 06/06/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 . Collected service call fee of $149.99 plus tax total $162.36; $178.60 CC Auth# EHRW4K"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Austin, TX 78731
Wesley
Job Details: 06/06/2023
Arrived onsite and replaced the heating element per previous diagnosis. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78704
Wesley
Job Details: 06/06/2023
Arrived onsite and replaced the console and the console gasket. Charged balance of $239.68 CK Auth# 39U3EN. Unit is now operating as designed. Advised customer on repair. 527303
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Austin, TX 78750
Paul
Job Details: 06/06/2023
Arrived onsite for a microwave making a squeaking sound periodically when in use. I found one of the wheels on the turntable ring dragging and causing the squeaking noise the customer was hearing when the plate was loaded down. I replaced the ring and tested. The unit is not squeaking now. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Waco, TX 76705
Jonathan M
Job Details: 06/06/2023
"I have Don site for a dryer that is not powering on. Inspected unit and work area. The customer advise at the unit would not start any cycles but that the door light would come on. Tested the unit and found the unit making a clicking sound, and then completely shutting off before showing a power failure error message. I checked voltage at the terminal block and found proper voltage and polarity when the unit was sitting idle. Checked voltage from Line 1 to neutral when the start button was pressed and activated. Found voltage drop to 0 V. Checked Line 2 to neutral when the unit started and found voltage increased to 240 V. Check voltage at the wall and confirm the same issue. The customer advised that every time the unit would start that it would sit off a different breaker in her breaker box every time. The customer showed me it doing this to three separate breakers three times in a row. Did advise the customer that her issue was an electric supply issue. Filled out the incoming voltage checklist and had the customer sign incoming voltage waiver. The customer will need an electrician to fix her electrical supply issues. The unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waco, TX 76705
Jonathan M
Job Details: 06/06/2023
Ive gone say for a refrigerator that is not making ice. Inspected unit and work area. Took temperature of the freezer and found the freezer at -1?F. Attempt to jump the icemaker and found that the icemaker motor would not turn. Replaced the icemaker and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Beverly Hills, TX 76711
Jonathan M
Job Details: 06/06/2023
Arrived on site for a wash machine that has a broken lid lock. Inspected unit and work area. Did confirm the customers complaint and found the latch completely detached from the cabinet. Replaced the lid lock assembly and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Georgetown, TX 78633
Gerry C
Job Details: 06/06/2023
"JFFCC72EHL04 Arrived to inspect cooling issues. The customer advised the cooling started to fail shortly after the last service and they smelled a gas odor from within the RC. Upon arrival, I could hear the sealed system making a spurting noise, indicative of refrigerant loss and the FC was at 45, RC was 32. I found the RC evaporator he pinhole leak at the low side connection and replaced the evaporator. The system had an acrid odor and after removing the compressor, I had to flush the system several times with N to clear the odor and also looked for particulate matter. Finding none, I removed and replaced the compressor and vacuumed the system to 440 microns. The vacuum holding for 15 minutes, I charged with the MFG prescribed refrigerant charge and tested. The unit started cooling and operated as designed. During diagnosis, the left FC slide had broken at the upper drawer retainer and will require replacement. No leaks observed during service. Office to contact the customer to arrange return service. ; ordrng 1 W10795844 (LH FC Slide Assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Liberty Hill, TX 78642
Gerry C
Job Details: 06/06/2023
"KRFC704FPS03 Arrived to instal previously diagnosed and ordered part. I used heat to re-form the replacement gasket and then removed and existing failed one and installed the replacement. I verified the new gasket fitment and sealing. The ice maker required adjustment and after, the issue was corrected. Operational test good, no leaks observed during service. From prior service: Part 124.28, labor s/c 284.99. The customer paid the service call of 149.99 +tax, the balance, including tax upon completion will be 280.67. $162.36 CC Auth# 9YTFCR"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Waco, TX 76712
Jonathan M
Job Details: 06/06/2023
Don site for oh dishwasher that has a damaged front door panel. Inspected unit and work area. Found the damage done at the top left-hand corner of the door panel. Replaced the door panel and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78717
Paul
Job Details: 06/06/2023
Arrived onsite for a no heat dryer. I verified 243VAC to the dryer. I found the red wire at the operating thermostat dangling in the air and not connected to the thermostat. I connected the wire and tested the dryer finding it working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Leander, TX 78641
Paul
Job Details: 06/06/2023
Arrived onsite for a refrigerator that has a dripping leaking sizzling sound. The customer stated product is freezing in the drawer even after turning the temperature to the 3 setting for the RC. I found that the sound the customer was hearing was when the unit was in a defrost and I explained that this was normal operation and how it works. I tested temps and found them good but the RC slowly gets colder because the dampener is leaking cold air when in the closed position. Need to replace the dampener and seal the edges with permagum to correct this. Ordering WPW10594330 dampener control & 212643 permagum. RS for Fri 6/9.; schdld next appmnt for 6/9 FRI !
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Leander, TX 78641
Paul
Job Details: 06/06/2023
Arrived onsite for a range with the left side dented. I found the cooktop dented on the left side and took a photo. Ordering W11454367 cooktop. Office to RS.; ordrng 1 W11454367 (Cooktop)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Liberty Hill, TX 78642
Gerry C
Job Details: 06/06/2023
"MVWC465HW3 Arrived to inspect no operation. I entered service test mode and found F7E6 stored in memory and cleared for testing. In manual mode, I found the unit had no motor operations with ether spin or agitate and the mode shifter could be heard. I found the lower harness and motor harness damaged. Office to order motor and harness and contact the customer to arrange return service. No leaks observed during service.; ordrng 1 W11665968 (Harness, Lower) and 1 W11497303 (Motor)"
We serviced a
KITCHENAID RANGE
Model KMHC319LSS00
Near Round Rock, TX 78665
Paul
Job Details: 06/06/2023
Arrived onsite for a microwave with the fan not running. We found a pin not pushed in the molex connector that the motor connects to. We snapped the pin in place and tested the blower motor. The motor is working correctly on all speeds now. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Leander, TX 78641
Lou
Job Details: 06/06/2023
"Arrived on site to inspect range warming drawer not aligned. Upon further inspection, I found the warming drawer head come off track on the right side. I removed the drawer and realigned the glides and placed the drawer back in place. I demonstrated to the customer on how to re-install the drawer should it slide all the way out again. Customer advised their inspector told them something is missing. I demonstrated how the glides slide into place on the rails and explained that if the drawer is not pulled out from the middle, it will cause the metal rails to jam into the plastic glides and get stuck, at which time, they would need to pull the drawer back out and alight the glides with the rails and slide the drawer back in. I tested the cooktop burners and oven and all is operating as designed. No gas leaks detected during service, job completed."
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Leander, TX 78641
Lou
Job Details: 06/06/2023
"Arrived on site to inspect cooktop burner not reducing to simmer. Upon further inspection, I tested the burners and found the middle burner flame going out when turning the valve to simmer. I removed and replaced the valve and retested and unit is operating as designed. Using my liquid gas leak detector, I tested the gas line connections and found no gas leaks. Reassembled the unit and retested and all burners continue to operate as designed. No gas leaks detected during service, job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFP02
Near Austin, TX 78704
Wesley
Job Details: 06/06/2023
Arrived onsite and replaced control kit to restore fill tube heater function. Advised customer on repair. Advised that ice production should resume within 3 days. All else checks good.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Austin, TX 78722
Wesley
Job Details: 06/06/2023
Arrived onsite and completed repair by installing the main control and testing. Unit is now operating as designed. Advised customer on repair. All checks food. Charged balance of $401.98 plus tax. $500.41 CC Auth# 9UKF34 526847
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78747
Matthew
Job Details: 06/06/2023
Arrived onsite for unit not draining and stopping mid cycle. Upon arrival inspected unit. Found no standing water in unit. Ran test and found wash motor not energizing. Unit did fill and drain properly. Ran diagnostics and confirmed wash motor failure. Replaced wash motor. Tested and unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ3
Near Austin, TX 78744
Matthew
Job Details: 06/06/2023
"Arrived onsite for unit tripping breaker. Upon arrival inspected unit. Customer stated tripping is intermittent. Once a week to every other use. Preheated until to 350 degrees and unit heated and cycle properly. Customer stated that this was an issue prior however the builder sent and electrician out did something unit worked for about 3-4 months then started again. Unit cycling through entire visit. Notified customer that if it were a component of the unit, it should have failed. Verified voltage and connection at terminal block . Unit did not trip breaker during visit. Unit is running on GFCI breaker. Notified customer of Nuisance tripping filled voltage checklist and sent customer square D contact info. Job complete"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78744
Matthew
Job Details: 06/06/2023
"Arrived onsite for double wall oven, upper oven, shutting off. Customer stated he cannot use the upper oven, only the lower. On arrival put unit in diagnostics. Found stored error code 6/4 communication error. Power cycled unit due to intermittency. Tested temperature at 350 degrees and reached target temperature and maintained. Customer stated usually cooks at higher temperatures. Set unit to 425 degrees . Also tried convection bake. After power cycle could not duplicate any issues. Unit heated and was cycling properly. Customer will monitor. Job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78744
Matthew
Job Details: 06/06/2023
Arrived onsite for unit not heating. Upon arrival inspected unit. Found unit does power on and tumble. Verified supply voltage and has 242vac. Disassembled and inspected. Found cutoff failed. Replaced cutoff and tested. Unit is now heating and cycling properly. Notified customer that they may want to inspect the external ventilation if over a years time. Job complete ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78721
Matthew
Job Details: 06/06/2023
"Arrived onsite for fridge section freezing food. Upon arrival learned that doors had not been opened in several days. Used thermal coupling to monitor temperature. Found unit cycling and temperature run from a Low of 33- high of 40 degrees. Thermistors test fine. Took pics of current condition and called tech line for assistance. Customer home is rental, little to no food product and food that is freezing are a couple items on the highest level top shelf, under the air duct. Tech line stated without product and with normal use, the unit will have drastic swings in temperature. No product to maintain internal temperature and could cause extended run time. According to tech line Unit is functioning as designed. SR#7736263616. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model wdt730pahz0
Near Austin, TX 78723
Joe Z
Job Details: 06/06/2023
"Arrived on site for unit not operating. Upon arrival. Control panel is not responding. Replaced control W11305308, and housing W1168911. Test unit and unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Austin, TX 78723
Joe Z
Job Details: 06/06/2023
Arrived on site to install previously ordered part. Replaced water line fitting. Test unit and is operating as designed. No leaks present at this time. Job complete. Collected remaining balance. $160.97 c.c autho # 4AURHK
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Dripping Springs, TX 78620
Leonardo
Job Details: 06/06/2023
Arrived on site to replace both control boards. Replaced board turned both ovens on and no error codes job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Buda, TX 78610
Leonardo
Job Details: 06/06/2023
Arrived on site to test unit for unit giving run away temp error test unit and found unit reading 147? at room temperature. Replaced sensor and control board test unit and unit test good job complete.
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC6FS
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 06/06/2023
Arrived on site to test unit for fan making loud noise. Test unit and found fan blade had come loose from motor. Secure fan blade test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Niederwald, TX 78640
Leonardo
Job Details: 06/06/2023
Arrived on site to test unit for broken cookto. Test ui it and found thermal break. Replaced cooktop glass test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near Killeen, TX 76541
David Z
Job Details: 06/06/2023
Arrived on site to diagnose washer with lid issues. Found lid was cracked and split by the left hinge. Replaced lid and verified unit locks and starts cycles. Repair completed.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Kyle, TX 78640
Leonardo
Job Details: 06/06/2023
Arrived on site to test unit for right front burner not working. Found thermal crack on glass above right front burner. Will order new glass cooktop did not replace any parts due to crack not wanting glass to break when removed to work on burner. Will replace burner and switch in return visit. Office to reschedule ; ordrng 1 W11223306 (Cooktop)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Kyle, TX 78640
Leonardo
Job Details: 06/06/2023
Arrived on site to test unit for control board not showing display. Found and control board replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Marcos, TX 78666
Kevin
Job Details: 06/06/2023
"Refer callback to Whirlpool, Arrived on site and inspected refrigerator and found ice production is good but ice in bin is frozen/stuck together. Cleared bin and ice will now dispense properly. Customer says vegetables spoil quickly, inspected evaporator and frost pattern looks good , Evap fan is running, sent a short video to KB/service management. Air can be felt exiting damper and return air is clear. There are several items on top shelf that may be restricting airflow but no other issues. Recommended allowing this area to be clearer, reported customer experience to techline, fruits and vegetables should not be loose in bins, job complete. 7736574863"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near New Braunfels, TX 78132
Andrew
Job Details: 06/06/2023
"Arrived on site to test unit for not completing wash cycles. Found bad capacitor preventing motor from engaging. Also found belt slipping on cam. Replaced motor run capacitor, belt and cam assembly. Unit now working as designed. Collected $338.64 for parts and labor. No leaks detected. Job complete. $338.64 CC Auth# 939WR3"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78745
Scott
Job Details: 06/06/2023
Arrived on site for washer starting and then ending cycle .ran diagnostics and got wash motor error . Replaced sump and motor .ran diagnostics all checked normal. No water leaks detected at this time . Job complete
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Killeen, TX 76549
David Z
Job Details: 06/06/2023
"Arrived on site to follow up on washer that is experiencing issues starting / dim lights. Found voltage at 124vac, proper polarity. Replaced ACU and Control both and tested. Verified that unit powers on with no dim lights and no excessive silicon. Verified cycles start and fill. Repair completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV00
Near Buda, TX 78610
Kevin
Job Details: 06/05/2023
"Arrived on site and inspected refrigerator and found waterline to icemaker is frozen, Water sprays out of waterline on the top of the fridge when icemaker runs. Used steamer to thaw it and icemaker is now cycling properly and filling properly, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Marble Falls, TX 78654
Maurice R
Job Details: 06/05/2023
Arrived onsite for washer leaking from front left. On inspection the washer had the tub ring . Installed the new tub ring to stop the leaking. Ran unit diagnostics cycle and no water leak detected during service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Briarcliff, TX 78669
Luis
Job Details: 06/05/2023
"DIFFERENT ISSUE FROM PREV REPAIR. Arrived on site ran test diagnosed a heater,replaced defective heater tested unit unit working as designed."
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NHZS0
Near Austin, TX 78733
Luis
Job Details: 06/05/2023
Arrived on site for no ice. Found broken grid cutter wire replaced defective grid cutterPart $188.34 plus tax; $203.88 CC Auth# 4UKL39; used 1 W10919199 (Grid cutter) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDW00
Near Austin, TX 78746
Luis
Job Details: 06/05/2023
Arrived on site. Retrieved data logger will return logger to office to have manager review data ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WFW75HEFW0
Near Johnson City, TX 78636
Andrew
Job Details: 06/05/2023
Arrived on site to test unit for locked clothes in unit. Door wash locked on arrival and unplugged. No water in tub but when unit was plugged back in it automatically went into drain. Powered unit down and removed load of locked towels. Ran diagnostics and unit is continuously thinking drum is full of water even with pressure sensor hose disconnected. Recommend replacing ACU and pressure sensor. Customer stated she would like to consider options and would contact us if wishing to proceed with control and pressure switch replacement. Collected service fee of $162.36. Attaching quote to pics. $186.71 CC Auth# 3JVEN9
We serviced a
WHIRLPOOL DRYER
Model MEDC465hw0
Near Johnson City, TX 78636
Andrew
Job Details: 06/05/2023
"Arrived on site to test unit for thumping noise. Found an 8d nail caught on bottom of felt pad on front panel of dryer. Removed nail, unit now working as designed. Collected service fee of $162.36. Job complete. $162.36 CK Auth# 43T34E"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Blanco, TX 78606
Andrew
Job Details: 06/05/2023
Arrived on site to test unit for oven not heating properly. Found customer was using a hanging oven thermometer. Also found temp was offset +20 degrees. Advised customer against using oven thermometer as stated in owners manual as thermometers cannot keep up with temp fluctuations. Reset calibration to 0 and tested to 350. Unit was cycling between 375 and 320. Elements cycling properly. Reset calibration back to +20 per customer request. Unit is currently working as designed. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Blanco, TX 78606
Andrew
Job Details: 06/05/2023
"Arrived on site to test unit for no/little ice production. Found reservoir drain pump was receiving proper voltage(14vac) but not engaging. Found bin thermistor was reading open and water level sensor was not sensing an empty reservoir. Recommend replacing bin thermistor, recirculating pump with built in level sensor, bin thermistor and pump harness. Customer approved of repair. Office to collect service fee from CC on file. Attaching quote to pics. Office to reschedule. ; ordrng 1 W11542868 (Drain pump) and 1 WPW10511923 (Bin thermistor)"
We serviced a
WHIRLPOOL COOKTOP
Model JGCP436HL00
Near Austin, TX 78738
Leonardo
Job Details: 06/05/2023
Arrived on site to replace burner heads. Replaced burner heads test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model JDTSS245GX0
Near Lakeway, TX 78734
Leonardo
Job Details: 06/05/2023
Arrived on site to test unit for unit not washing correctly. Test unit and found and sump and motor. Replaced sump and motor at $195.42 and labor at $214.99. Test unit and unit test good job complete. $488.70 CC Auth# 94394J
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS03
Near Lakeway, TX 78738
Leonardo
Job Details: 06/05/2023
"Arrived on site to test unit for grinding noise coming from turntable. Found bad turntable motor, replaced motor at $102.99 and labor at $234.99. Test unit and unit test good job complete. $365.86 CC Auth# 3M4XP9"
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Crawford, TX 76638
Jonathan M
Job Details: 06/05/2023
Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. Did confirm the customers complaint and replaced the strike. Tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Liberty Hill, TX 78642
Lou
Job Details: 06/05/2023
"Arrived on site to inspect dishwasher handle being loose and the toeplate loose. Upon further inspection, I tightened the door handle and found the toeplate missing a screw. Installed a screw and adjusted the toeplate. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Austin, TX 78738
Leonardo
Job Details: 06/05/2023
"Arrived on site to test unit for blank screen. Found bad console, console turning on and off. Will order new console office to reschedule ; ordrng 1 W11296171 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model Gd5lhgxlb02
Near Liberty Hill, TX 78642
Lou
Job Details: 06/05/2023
"Arrived on site to inspect refrigerator ice maker bin with large clumps of ice inside. Upon further inspection, I found where the ice maker is leaking water at the back right corner and the water is going into the ice bin and creating large chunks of ice and keeping the dispenser from operating properly. I quoted the customer $336.18 ($310.56+tax) for service/labor/part-ice maker and customer paid in full with CC ($386.61 CC Auth# A33L93). I removed and replaced the ice maker and tested and cleaned the ice bin out for the customer. Unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Pflugerville, TX 78660
Joe Z
Job Details: 06/05/2023
Arrived on site to install damper. Installed damper WPW10291572. Test unit and is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Wimberley, TX 78676
Andrey
Job Details: 06/05/2023
"Arrived on site to test unit for no power, tested unit found wet clothes still in tub and lid closed, tested pump and found it shorted reading 1.3 ohms, will need to replace control, drain pump and potentially lid lock, pump provided is not correct, ordering correct pump and lid lock, reschedule for 6/12; ordrng 1 W11399437 (Pump) and 1 W11394572 (Lid lock)"
We serviced a
GE WASHER
Model GTW485ASJ1WS
Near Pflugerville, TX 78660
Joe Z
Job Details: 06/05/2023
Arrived on site to install previously ordered parts. Replaced motor pulley and nut. Also lowered all leveling feet. Test unit by running a drain and spin cycle. Unit is operating as designed. No leaks present at this time. Job complete. $135.80 c.c auth# 4993AJ