We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Round Rock, TX 78664
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a range with a burner not regulating temperature properly. Found during previous repair incorrect switch was installed. Ordering correct switch and office to set return appointment. ; ordrng 1 WP3149400 (Rf infinite switch)
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JB0
Near Round Rock, TX 78664
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a range that sparked. Found loose connections at terminal block caused power wires to burn. Replaced wiring harness and tested unit. Found all is functioning properly at this time. Tech line rep AndrewSaftey File# 7733699339File# 7733737790
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78626
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a range that is not responding to user input. Found control shorted and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11548757 (Control)
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24HM01
Near Round Rock, TX 78665
Cliff
Job Details: 05/25/2022
Arrived on site to diagnose a microwave that isn't heating. Found door switch holder not mounted in correct position to allow door latch to contact. Realigned holder and tested unit. Found all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
Luis
Job Details: 05/25/2022
Arrived on site found bottom of mullion warped preventing bottom of gasket to seal correctly sent pictures to tech support to document
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lorena, TX 76655
Tyler
Job Details: 05/25/2022
Arrived on site for washer needing previously diagnosed control. On arrival found unit stuck in flood mode and allowed unit to run 5 minutes and once completed I got full response from ui and ACU. Ohmed drain and found it at 25.4 ohms. Replaced main control and drain pump. Reassembled and tested unit. Found no leaks and unit cycling as designed. Call complete
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS
Near Georgetown, TX 78628
Jonathan S
Job Details: 05/25/2022
Arrived on site for venthood making noises. Inspected unit and work area. Tested operation and found fan humming and not turning. Removed fan motor and found fan turning freely. Found failed fan motor. Removed motor and installed new. Assembled unit and tested operation. All tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Belton, TX 76513
Tyler
Job Details: 05/25/2022
Arrived on site for refrigerator with filter housing not staying closed. Upon arrival confirmed issue. I then replaced housing after finding door wouldnt close. Found new housing functioning as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Leander, TX 78641
Jonathan S
Job Details: 05/25/2022
Arrived on site for refrigerator not cooling. Inspected unit and work area. Found ice buildup in evaporator. Performed diagnostics mode and tested bimetal circuit and found closed. Attempted to advance short defrost cycle and found would not activate. Ran long defrost cycle and found unit defrosting. Found failed UI and will replace with control. Off to schedule return when ETA is available. ; ordrng 1 WRS588FIHZ04 (UI) and 1 W11440346 (Control) and 1 W11314873 (Bimetal)
We serviced a
WHIRLPOOL FREEZER
Model WRT318FMDM07
Near Waco, TX 76708
Tyler
Job Details: 05/25/2022
Arrived on site for refrigerator creating ice buildup in freezer. Upon arrival confirm complaint and that further inspection found a lot of ice buildup indicating signs of hot air leaking through the unit. Upon further inspection found that the silk system was still intact and functioned the design Ive been found that doors have been reversed leading to improper ceiling and have not been properly reverse causing an air gap in the gaskets. After reassembly doors properly and ensuring that there were no air leaks through the door gaskets I informed the customer to give you the unit 24 hours to stabilize the temps. Complete call
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/25/2022
Arrived on site for refrigeration not cooling. Inspected unit and work are. Tested unit and found compressor coming on but would turn off. I then tested amp draw at compressor and was 0.03. I installed new start device to see if it would work but same no difference. Compressor is locked up will need sealed system repair. CS will order parts needed. No water leaks observed during service. ; ordrng 1 W11370574 (Compressor) and 1 W11546692 (Evaporator)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Austin, TX 78731
Scott
Job Details: 05/25/2022
Arrived on site for lid broken . Found left side of lid broken at hinge . Replaced lid . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near Austin, TX 78733
Scott
Job Details: 05/25/2022
Arrived on site for leaking dishwasher. Found unit leaking from inverter motor during diagnostics. Replaced sump and motor . Ran diagnostics. No water leaks detected at time of service.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78731
Scott
Job Details: 05/25/2022
Arrived on site for leaking dishwasher. Found unit leaking from inverter motor during diagnostics. Replaced sump and motor . No water leaks detected at time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Austin, TX 78733
Scott
Job Details: 05/25/2022
Arrived on site for latch issues . Found strike had broken off lid . Replaced strike . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS1
Near Austin, TX 78758
Scott
Job Details: 05/25/2022
Arrived on site for glass not even . Found inner glass had slipped down in door . Reinstalled inner glass . No other issues found with range . Job complete.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC2
Near Waco, TX 76708
Tyler
Job Details: 05/25/2022
Arrived on site for dryer making noise. Upon arrival confirm complaint and was able to verify that the sounds being created sounded like metal vibrating on metal. After further inspection I fo7nd cause of failure was the exhaust housing resting on lower floor chassis of units frame. Was able to uninstall then reinstall housing adm with dampeners to raise unit off flooring. found sounds had completely gone away and customer stated dryer sounded way better. Unit functioning as designed call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Waco, TX 76712
Tyler
Job Details: 05/25/2022
Arrived on site for dishwasher with a hand with fallen off. Upon arrival confirm complaint and found that the lighting screws that hold the handle and place had come loose I was able to reinstall the handle and tighten down the screws to make sure they were not come loose again. Found door functioning as designed call complete
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Bastrop, TX 78602
Tyler L
Job Details: 05/25/2022
Arrived on site for complaints of not freezing. Found temperature at 45 degrees. Found evaporator covered in ice. Used steam gun to clear away all ice. Found evaporator fan running and thermistor checked good. Found no loose connections. Advised customer if issue returns we will need to replace control. Job complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18NNXS0EZ
Near McGregor, TX 76657
Jonathan M
Job Details: 05/25/2022
Arrived on site for an ice machine that is leaking. Inspected unit and work area. The customer advised that he found where the leak was coming from and showed me the inlet water tube going to the fill valve that was cracked on the side of the tubing. Did confirm that and replaced the tube. Tested the unit in the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Round Rock, TX 78681
Justin
Job Details: 05/25/2022
Arrived on site for a wall oven not working properly. Upon arrival the customer stated that when they wake up every morning the unit has reset itself. The time will be set back and the date as well. I put the unit into diagnostics mode and found that stored error code F6E0 for UI miscommunication had been thrown several times. I tried to replicate the error but could not. Due to the error code I replaced the UI. I then preheat both ovens to 350?F. The unit is working as designed. I found the customer had not had the prior UI connected to WiFi and advise the customer to do so in order to get system updates. Call complete.
We serviced a
LG DRYER
Model DLG3401W
Near Cedar Park, TX 78613
Justin
Job Details: 05/25/2022
Arrived on site for a dryer turning on but not spinning nor heating. I tested the unit and was able to replicate this. I checked voltage at the wall and found it good. I then gained access to the inside of the unit and found the belt had popped off. Upon further inspection I found the idler pulley spring getting weak and allowing play on the belt. This was allowing the belt to pop off. I put the belt back on and then tested the unit. I found everything else working as designed. In order to repair the unit it will need a new pulley assembly. I informed the customer that the issue will most likely occur again if not repaired. I am ordering the part and the office will reschedule. ; ordrng 1 4561EL3002A (Idler Pulley Assembly)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78726
Justin
Job Details: 05/25/2022
Arrived on site for a dishwasher that was flashing lights and not working. Upon arrival the customer stated that the unit was flashing an F8E4 error code for float switch open. I gained access to the float tray and found some water in it. I emptied the tray. I then put the unit into diagnostics mode and found stored error code F8E4. I then ran two separate diagnostics cycles and could not replicate a leak. I found the unit working as designed at the time of service. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS00
Near Austin, TX 78729
Justin
Job Details: 05/25/2022
Arrived on site for a cooktop with a knob not turning properly. Upon further inspection I found the front left valve physically broken. I also found the unit not completely installed. I replaced the valve and then the valve turned as designed. I could not properly test the unit due to it not being installed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model MGDB955FC
Near Austin, TX 78735
Kevin
Job Details: 05/25/2022
Arrived on site and inspected dryer and found it is heating properly but airflow meter is showing restricted. Detached vent hose from rear of dryer and ran airflow meter again and it is now showing good. Can feel bear exiting dryer properly. Recommended using a different vent cleaner to correct issue. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBB00
Near Kyle, TX 78640
Tyler L
Job Details: 05/25/2022
Arrived on site and customer cancelled service at the door.
We serviced a
GE DISHWASHER
Model ZBD6880K10SS
Near Austin, TX 78746
Leonardo
Job Details: 05/25/2022
Arrived on signs to test unit for no power. Test unit and found melted control board and melted main harness and melted ui. Will need to research for main harness. Office to reschedule ; ordrng 1 Partresearch (Part research)
We serviced a
WHIRLPOOL RANGE
Model WCE55US6HB00
Near McGregor, TX 76657
Jonathan M
Job Details: 05/25/2022
Arrived down for a cooktop that is sparking. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found one of the wires at grounded inside the cabinet. Fix the wiring and connectors tested the unit. Found that the right front burner infinite switch was showing that the unit was on when it was not in an on position. Replaced the infinite switch and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Georgetown, TX 78633
Gerry C
Job Details: 05/25/2022
"Arrived to perform wiring repair. I removed the door assembly and repaired the failed harness wiring. I rebuilt the harness sheathing and tested. All functions returned to the unit and it operated as designed. No leaks observed during service.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNXS0
Near Georgetown, TX 78626
Gerry C
Job Details: 05/25/2022
"Arrived to instal previously diagnosed and ordered parts. I removed and replaced the circulation pump assembly, harness and reservoir. I tested the unit and verified it produced a satisfactory slab of ice. Operational test good no leaks observed during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDB00
Near Leander, TX 78641
Gerry C
Job Details: 05/25/2022
"Arrived to instal previously diagnosed and ordered parts. I recovered the refrigerant from the unit and then removed and replaced the compressor, dye drier and service port. I vacuumed the system to ultimate pump capable vacuum and then monitored for 5 min. I charged with the mfg prescribed 4.16 oz and tested. I found no leaks via thermography and bubble testing and the unit cooled as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLW00
Near Austin, TX 78725
Kevin
Job Details: 05/25/2022
"Arrived outside and inspected refrigerator and found it is not connected to power. Customer says there is a loud noise and a clicking every 20 minutes. Replaced start device before reconnecting refrigerator to power but this had no positive effect. Sent video of compressor running to KB/service management, a new sealed system will be needed. SW will order all necessary parts"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS247HS0
Near Killeen, TX 76541
Kimo
Job Details: 05/25/2022
"Arrived onsite to install previously diagnosed pats. Upon arrival I installed new spray arms, screen. And adjuster. I tested unit and found unit operating as designed. Job no leaks found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Joe Z
Job Details: 05/25/2022
"Arrived onsite for Water Dispensing Slowly . Upon arrival test unit and was only getting a small trickle of water. Checked Water pressure and pressure is 55psi, inspected valve and valve energizing and pumping correctly. Found filter head has failed replaced filter head and unit dispenses correctly. Unit operates as designed. No leaks present at this time. Mrs asked about a water filter because she is due soon to replace. I sold her a filter that I had on van. Collected for the filter. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model W8RXEGMWB00
Near Copperas Cove, TX 76522
Kimo
Job Details: 05/25/2022
"Arrived onsite for refrigerator frosting up. Upon inspection I found that the rc and fc doors would not seal. I tried adjusting hinges but still no seal I also found the rc door gasket torn I am ordering the hinges and both door gaskets. Office to reschedule.; ordrng 1 WP2166037 (HINGE-DOOR) and 1 2215385 (SHIM-HINGE BUTT-CENTER,) and 1 WP489467 (WASHER) and 1 WP487576 (WASHER) and 1 WP2325482 (HINGE) and 1 2325483 (HingePin,) and 1 WP487576 (WASHER) and 1 WP2319263B (GASKET-FIP) and 1 WP2319263B (GASKET-FIP) and 1 WP2319264B (GASKET-FIP (BLACK))"
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Manor, TX 78653
Joe Z
Job Details: 05/25/2022
"Arrived onsite for Not spinning or drying. When arriving there was no one home called Mr. and He authorized me to enter until he returned home. Upon arrival the unit was operating. There were clothes tumbling and drying, customer states that she has to use timed dry because depending on the different types of laundry drying some stop tumbling and drying sooner than others. Instructed customer how the normal drying uses a sensor to detect drying and that articles that absorb more water will take longer to dry than delicates. Unit is operating as designed. Job complete"
We serviced a
MAYTAG DRYER
Model MED7230HW2
Near Pflugerville, TX 78660
Joe Z
Job Details: 05/25/2022
"Arrived onsite for Not Heating . Upon arrival test unit and unit tumbles but doe not heat. Found terminal block and harness are burnt. Checked element and fuse, and thermal cutoff and all are ok. Ordering harness, and return with all other previous sent parts just in case. Customer will purchase new cord. I also would like to order a 4 prong plug just in case. Office to reschedule ; ordrng 1 W11164041 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS4
Near Austin, TX 78702
Matthew
Job Details: 05/25/2022
"Arrived onsite for leak inspection from previous repair. Upon arrival inspected unit. Inspected hoses, clamps and previous work. Found sump locks not engaged fully and clamp missing on inlet hose. Took pic. Secured with tie strap but notified customer that a clamp is needed to ensure no leaks from inlet hose. Customer will purchase and install clamp. Ran test after inspection and found no leaks present at this time. Customer to follow instructions to insure no leaks going forward. Job complete"
We serviced a
WHIRLPOOL RANGE
Model KFGC500JSS01
Near Lago Vista, TX 78645
Wesley
Job Details: 05/25/2022
"Arrived onsite for large flame on front burners and cracked grates, found hi heat due to improper orifice placement. Corrected and replaced the cracked grates. All checks good. Unit is now operating as designed. All checks good."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Austin, TX 78660
Joe Z
Job Details: 05/25/2022
"Arrived onsite for Gas is leaking when oven is used. Upon arrival used gas sniffer to detect leak. Test passed could not detect leak. Customer stated that it only happens during use. Turned on all burners and burners operate as designed. Preheat oven to 350 , oven preheated correctly. No gas leaks detected. Customer is not familiar with brand new ranges. He only attempted to use unit 1 or 2 times. The smell that is present is the smells of the new metals burning. I let customer know to give unit some time for the metals to cure. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Hutto, TX 78634
Joe Z
Job Details: 05/25/2022
"Arrived onsite for DOESN'T DRY. DISHES ARE DRIPPING WET. Upon arrival Mrs explained that builder explained the benefits of rinse aid. Mrs is using rinse aid ,but says dishes are still staying wet. Ran unit through diagnostics and there were no error codes. Ran diagnostics cycle to test element and element operates as designed. After a series of questions to Mrs. found that she washes lots of plastic dishes. Explained to Mrs. that along with having a plastic tub. This unit will have lots of trouble drying plastic. Instructed customer about dish placement and other pointers such as using hot water and benefits of rinse aid. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF550CDHZ04
Near Austin, TX 78751
Luis
Job Details: 05/25/2022
"Arrived on site. Tested water dispenser working,customers concern is with door partially open alarm doesnt trigger,due to location of switch with door slightly left open still leaves switch depressed. Unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Luis
Job Details: 05/25/2022
"Arrived on site. Installed correct icemaker,powered unit on icemaker ran through a harvest and filled with water"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78750
Luis
Job Details: 05/25/2022
"Arrived on site. Found unit unstable adjusted front hinges tested unit,unit working as designed"
We serviced a
JENN-AIR OVEN
Model JGRP548HL00
Near Canyon Lake, TX 78132
Andrey
Job Details: 05/25/2022
"Arrived on site to test unit lights flashing and chiming, found F1E1 error code,communications error, replaced appliance manager and expansion, tested unit, unit running as designed, advised customer to connect unit to Wi-Fi to receive proper updates, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSH25JFTFWW
Near Kyle, TX 78640
Andrew
Job Details: 05/25/2022
"Arrived on site to test unit for water leaking from FC side onto floor. Found drain pan and tube frozen over. Thawed and found drain tube was clogged. Unclogged unit, tested with water. Unit now working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Driftwood, TX 78619
Andrew
Job Details: 05/25/2022
"Arrived on site to test unit for not heating and error code f1e4. Found face panel where interlocks attach was warped preventing door from making proper contact with switches. Straightened face panel, tested unit, unit now working as designed. Upon arrival noticed console has cosmetic issues. Advised contractor since unit is past 30day cosmetic he would need to contact whirlpool to have issue taken care of. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FARXXY08
Near San Marcos, TX 78666
Andrew
Job Details: 05/25/2022
"Arrived on site to test unit for not cooling. Found bad run cap. Also found condenser was extremely clogged restricting air flow to compressor causing it to over heat. Placed wet cooling rag on compressor to cool down, replaced run cap and cleaned condenser. Once compressor was cool enough plugged unit in and compressor now working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB1
Near Canyon Lake, TX 78133
Andrey
Job Details: 05/25/2022
"Arrived on site to test unit for no power tested unit found unit covered in water,leaking hood vent, customer stated its been leaking water on unit for about 3weeks, tested voltage and L1 and L2 receiving 120VAC,but from L1 -L2 Im getting 0VAC advised customer to contact electrician to resolve voltage issue and contractor to fix leaking before proceeding with any repair, at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near San Marcos, TX 78666
Andrey
Job Details: 05/25/2022
"Arrived on site to test unit for lo flo error, customer stated that unit reaches final steps in cycle and does not want to drain and spin, checked pressure dome, no restrictions, pump filter also did not have and blockage, will continue to use the unit and manually put it on drain and spin to complete cycle, advised customer that if she is going to call use back for repair, the cost will be higher, at this time job complete"
We serviced a
WHIRLPOOL FREEZER
Model EVL165NXRQ04
Near Canyon Lake, TX 78133
Andrey
Job Details: 05/25/2022
"Arrived on site to test unit for ice buildup, tested unit found 3 inch of ice buildup, on bottom, fan blades hitting on housing do to a worn out motor shaft
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near New Braunfels, TX 78132
Andrey
Job Details: 05/25/2022
"Arrived on site to test unit for gurgling sound, customer stated that ever since she bought unit it has been freezing food once in while, tested unit found damper door grinding every time its activated, also customer stated that unit has a water leak, opened water valve and found that ice maker fill tube has bursted, recommend replacing control, damper fill tube and RC thermistor as precautionary, office to reschedule ; ordrng 1 WPW10317076 (Control hv) and 1 WPW10594329 (Damper control) and 1 W11181718 (Fill tube) and 1 W11346623 (Filter head) and 1 WP12791416 (Thermistor)"
We serviced a
WHIRLPOOL OVEN
Model WEG745H0FS0
Near Kyle, TX 78640
Andrew
Job Details: 05/25/2022
"Arrived on site to test unit for console not responding or lighting up. Found bad control. Replaced control, tested unit, unit now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Fischer, TX 78623
Andrey
Job Details: 05/25/2022
"Arrived on site to test unit for ice not dispensing, test unit found broken door harness, will need new door to fix issue, ordering black stainless steel FC door, office to reschedule ; ordrng 1 LW11038917 (Black stainless FC door)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Niederwald, TX 78640
Andrew
Job Details: 05/25/2022
"Arrived on site to test u it for oven not igniting. Found glow igniter receiving proper voltage(120vac) but not glowing. Replaced igniter, tested unit, unit now working as designed. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF991BOOM00
Near New Braunfels, TX 78132
Andrey
Job Details: 05/25/2022
"Arrived on site to replace previously diagnosed ice maker, facia heater, icebox fan and control, replaced parts, due to cracks On fill tube heater, it also needed to be replaced, tested unit, ice maker completed diagnostics cycle and filled with water, advised customer to allow 24hours to start seeing ice, unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Seguin, TX 78155
Andrey
Job Details: 05/25/2022
"Arrived on site to replace previously diagnosed bad ice maker, replaced ice maker, put ice maker through diagnostics cycle all components running good, job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near New Braunfels, TX 78130
Andrey
Job Details: 05/25/2022
"Arrived on site to replace 12 led modules per service pointer W11606409 - Special Project S84638, replaced modules test unit, all lights are now working, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/25/2022
"Arrived on site to install previously diagnosed parts. Installed new parts and unit came back on after replacing power supply and LED control. Theres 2 LED modules not coming back on causing all modules in the freezer not work. Will Replace all original single-point LEDs in the product - with the new multipoint LEDs, part number W11484836. Office to order parts and reschedule to return when parts have arrived. No water leaks observed during service.; ordrng 12 W11484836 (LED module)s"
We serviced a
GE MICROWAVE
Model JVM7195EK3ES
Near McGregor, TX 76657
Jonathan M
Job Details: 05/25/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Found the wiring going to the magnetron that was burned was from the transformer so replace the magnetron, transformer, and capacitor. Tested the unit in the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL COOKTOP
Model wcg97us6hs00
Near Leander, TX 78641
Jonathan S
Job Details: 05/25/2022
"Arrived on site to install previous diagnosed parts. Gained access to bottom of cooktop and installed mounting brackets. Checked cook top to insure it did not move. Tested burners, found unit operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Marble Falls, TX 78654
Lou
Job Details: 05/25/2022
"Arrived on site to inspect washer off balance issues. Upon arrival, I found the unit in the carport and not connected to water or electrical. I advised the young man that the unit needs to be installed correctly for us to diagnose and service. He will have his parents contact the office once its installed and serviceable. Job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Granite Shoals, TX 78654
Lou
Job Details: 05/25/2022
"Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I tilted the unit back and inspected underneath and found a large amount of gearcase oil on the pulley cover, motor, cam and panels (photo). I removed and replaced the gearcase, cam and belt and cleaned all gearcase oil off the parts and panels and calibrated the unit. Retested in diagnostics and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Marble Falls, TX 78654
Lou
Job Details: 05/25/2022
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit will get very loud when the ice maker is turned on and when its turned off, it works just fine. They advised the noise is coming from the ice maker area. I inspected the ice maker and turned it on and tested it. When the evap fan came on, I could hear the noise as the customer described it. I removed the evap cover and found a black of ice at the fan blades (photo). I inspected the fill tube and found a streak of water coming from the bottom of the fill tube chute. I removed the ice and placed a bead of sealer around the fill tube to seal off the gap in the fill tube and eliminate the leak (photo). I showed the customer the repair and they were good with it. Retested no unit is operating as designed. No water leaks observed at the end of service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM06
Near Granite Shoals, TX 78654
Lou
Job Details: 05/25/2022
"Arrived on site to inspect refrigerator leaking water and the ice maker not working. Upon further inspection, I found the water hose not connected to the valve on the unit. I installed the water hose to the valve and tested the ice maker. I also found the fill tube not seated correctly in the ice maker water chute. Adjusted the fill tube and retested and unit is operating as designed. No water leaks observed at the end of service (photos of repairs), job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Marble Falls, TX 78654
Lou
Job Details: 05/25/2022
"Arrived on site to inspect refrigerator fresh foods section not cooling properly. Upon further inspection, I tested temps in the FC=7 degrees and the RC=56 degrees. I removed the crisper drawer and found ice on the RC evaporator cover. I could see that the drip pan was bowed. Also found the digits on the UI beginning to fade out.
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Marble Falls, TX 78654
Lou
Job Details: 05/25/2022
"Arrived on site to inspect ice machine with wet ice. Upon further inspection, I found the unit turned off. I turned the unit on and placed it in diagnostics and tested. I found the water flow very slow and not filling the reservoir fast enough. Advanced through testing and found the bin thermistor showing to be bad. I tested ohms to the thermistor and when it should be reading approximately 2.7kohms at 70 degrees, my reading was 1.0kohms. I removed and replaced the valve and thermistor and retested and unit is operating as designed. In the process of removing the valve, I found what appeared to be rust in the water lines to the valve and advised the customer. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUID508HPS00
Near Horseshoe Bay, TX 78657
Lou
Job Details: 05/25/2022
"Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit in and placed it in diagnostics. I found no water getting to the unit and the recirculating pump making a screaming noise. I checked the water line and found the water turned on at the wall. I disconnected the water line from the inlet hose and tested the water and found no water coming from the wall. The water hose has a regulator on it at the spigot. I removed the hose from the spigot and tested the water and it is flowing good. I placed a different water hose on the unit and rested and found the valve is bad. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBBC/AA
Near Austin, TX 78727
Luis
Job Details: 05/25/2022
"Arrived on site for water leaking in fresh food section. Diagnosed a clogged drain,removed compressor cover found no obstruction and clear lines in compressor compartment,found cover insulation pulled away from cover causing frozen drain,unit will need cover and drain kit.
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Round Rock, TX 78681
Vincent
Job Details: 05/25/2022
"Arrived on site for washer, inspected unit and work area. Set unit in diagnostics and found stored error code F7E1. I then ran a diagnostics and found no agitation. I tilted washer backwards and inspected gearcase and found belt came lose because cam got stripped and caused belt to slip off. There oil splatter as well. Will need new cam kit, belt and gearcase. No water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/25/2022
"Arrived on site for washer not operating. Inspected unit and work area. Removed top to unlock door. Attempted to perform diagnostics mode but door would continue to lock and drain. Found unit able to drain as designed. Found pressure reading water in unit. Removed pressure switch and installed new. Found same results. Found control not reading pressure switch. Found no ETA available on control, office to schedule return when ETA is available. ; ordrng 1 W11574590 (CCU)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78751
Scott
Job Details: 05/25/2022
"Arrived on site for washer not finishing load . Found suspension has a lot of bounce . Ran diagnostics, during spin getting a lot of grinding noise . Found gearcase leaking oil.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78759
Scott
Job Details: 05/25/2022
"Arrived on site for washer drain running and valve dripping . Ran diagnostics got F0-2 , 8-1 , 5-1 codes . Ran both Manuel and auto. Both hot and cold are not normal flows . Draining and spinning are normal. Call safety and reported finding MfrRef # 7733697676. No concession on any repairs.. All checked normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Smithville, TX 78957
Tyler L
Job Details: 05/25/2022
"Arrived on site for safety call. Customer complaint of burning smell. Inspected terminal block and cord, and found them good. Incoming voltage is good and polarized. Ran test cycles and found all normal operations. Tumbling and heating correctly m no weird smells or sounds. Unit running smooth. Took unit apart and inspected motor and all surrounding areas. Found nothing out of the ordinary. No burn marks and all wires in good shape. Put unit back together and ran more tests. All normal operations. Called Safety Team and spoke with Quini. Reported all findings. Same reference number to be used. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/25/2022
"Arrived on site for refrigerator, inspected unit or work area. Tested unit and found no water going to icemaker. Found water valve to icemaker bad. I replaced water valve and tested. Unit is now operating as designed no water leaks observed during service. Job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/25/2022
"Arrived on site for refrigerator, inspected unit and work area. Tested icemaker and found freezer icemake fill tube frozen at the tip causing water to go all over. Fill tube was not inserted all the way in causing some of that heat escape. Removed ice and addressed the tube. Did a complete harvest and its operating as designed. No water leaks observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Georgetown, TX 78633
Jonathan S
Job Details: 05/25/2022
"Arrived on site for refrigerator intermittently not maintaining temperature. Inspected unit and work area. Found FC door wire harness cover torn, inspected wires and found none broken. Found good frost pattern on RC evaporator. Repaired wire harness cover. Performed diagnostics mode and tested thermistors and ran test 4 and found fan operating as designed. Found service pointer W11512766. Will need to replace UI for updated software. Powered unit off at circuit breaker. Removed UI and installed new. Assembled unit and powered on. Performed diagnostics and place unit in basic defrost mode. Tested all other operations. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB02
Near Leander, TX 78641
Jonathan S
Job Details: 05/25/2022
"Arrived on site for refrigerator filter door not shutting. Inspected unit and work area. Removed filter and reinstalled. Found filter door closing. Advanced ice maker cycle and flushed water filter. Found unit operating as designed, no water leaks detected during service."
We serviced a
WHIRLPOOL WASHER
Model KDTM604KPS0
Near Austin, TX 78730
Scott
Job Details: 05/25/2022
"Arrived on site for poor washing . Ran diagnostics got 7-2, fa-2 error code . Unit will fill a little but wash motor will not run . Ordering sump and motor ,vent . No water leaks detected at time of service.call to set return ; ordrng 1 W11416362 (Sump and motor) and 1 W11038720 (Vent)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS01
Near Austin, TX 78746
Luis
Job Details: 05/25/2022
"Arrived on site for noise complaint. Found noise from pump,water leaking from drain pump,connection,reinstalled pump no further leaks."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA88FIHZ00
Near Austin, TX 78749
Luis
Job Details: 05/25/2022
"Arrived on site for no ice. Found broken wires at door hinge,repaired wires at hinge ran diagnostics icemaker dumped iced,ran fill test passed.
We serviced a
ELECTROLUX DRYER
Model n/a
Near Liberty Hill, TX 78642
Vincent
Job Details: 05/25/2022
"Arrived on site for dryer, inspected unit and work area. CX explain they had vents cleaned and while having vents cleaned unit stoped working. Set unit in diagnostics and found error codes stored E52 E54. Will need to order motor and main control to complete repairs. Office to order parts and reschedule for service. ; ordrng 1 5304513547 (Main board) and 1 134693302 (Motor)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Waco, TX 76711
Tyler
Job Details: 05/25/2022
"Arrived on site for dryer not heating. Upon arrival confirmed issue and after disassembly of u it I found all heating hardware: element, fuses,stats, etc all functioning within manufacturing specs with no grounding out, shorts or other failures, I then found power outlet was only supply 90v between L1&L2, and only 17v from L1-N. Found outlet wasnt suppling correct power for unit to heat and recommended to customer to have electrician verify integrity of power supply. Dryer functioning as designed. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Andice, TX 78642
Vincent
Job Details: 05/25/2022
"Arrived on site for dishwasher, inspected unit and work area. Tested unit in diagnostics and found no stored error codes. I then ran a full diagnostics cycle and everything checked good. Advised CX to use rinse aid for drying performance of the unit. Unit is working as designed. No water leaks observed during service. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Smithville, TX 78957
Tyler L
Job Details: 05/25/2022
"Arrived on site for complaints of unit not advancing. Customer stated that everything has been working well. Ran tests to confirm. Ran quick wash and drain and spin cycles. Unit performing as designed. Inspected geargase area and all looks well. No water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near Bastrop, TX 78602
Tyler L
Job Details: 05/25/2022
"Arrived on site for complaints of not completing the cycle. Customer states it does not spin out, and all clothes are left wet. Ran auto diagnostics test and passed. Ran drain and spin and unit would not start. Found certain cycles not responding. Inspected Gearcase and found oil. Will need ACU, Gearcase, cam, and belt to complete repair. Office to reschedule.; ordrng 1 W11498796 (ACU) and 1 Autho (Autho)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Bastrop, TX 78602
Tyler L
Job Details: 05/25/2022
"Arrived on site for complaints of no water from dispenser. Found failed inlet valve. Got 120vac at the valve when calling for water. Got good water flow up to the valve, but no water after. Found new part defective. Will need new inlet valve. Spoke to PR. Office to reschedule.; ordrng 1 W10865826 (Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Cedar Creek, TX 78612
Tyler L
Job Details: 05/25/2022
"Arrived on site for complaints of no power. Found wires at junction box melted. Stripped wires back to reconnect, but found the wires burned going up into harness.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW5
Near Bastrop, TX 78602
Tyler L
Job Details: 05/25/2022
"Arrived on site for complaints of broken glass. Customer stated she accidentally broke the glass with a pot. While installing new glass, the trim pieces broke while sliding them into place. Will need two new trim pieces to complete; ordrng 2 WP8523172 (Trim)s"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near China Spring, TX 76633
Jonathan M
Job Details: 05/25/2022
"Arrived on site for arrange that is still having issues still with the right rear burner. Inspected unit and work area. Used a manometer to check water column pressure and found 12.5 inches of water column with the unit. When several other burners were used, the pressure dropped to 12.3 inches of water column. I called Whirlpool Techline and spoke to Chris# 7733586863. He advised that based on the current information, the unit would be sent for review and whirlpool be in touch with them depending on the next steps as he did not have any further advisements on the repair. He advised that the customer may hear from whirlpool within the next 5 to 7 business days depending on the next steps. Call complete."
We serviced a
GE WASHER
Model GCWN5050M0WS
Near McGregor, TX 76657
Jonathan M
Job Details: 05/25/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that she had one load that did not finish and it made all kinds of sounds prior to the stopping of the cycle. She said she was able to put the unit into a drain and spin to drain out the water. She has not use the unit cents. Ran unit through diagnostics and did not find any stored error codes. Ran through all individual testing on each component of the washer and found the unit working as designed. Showed the customer all components working. Spoke to SW and was advised that because every individual component of the unit is working properly, The issue would most likely be with the loading of the clothes. The unit appears to be working as designed. Advise the customer to call back about any other issues persist . Call complete."
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS03
Near Cedar Park, TX 78613
Justin
Job Details: 05/25/2022
"Arrived on site for a wall oven not preheating correctly. Upon arrival the customer stated that an inspector checked the temps and found them off, and that they wanted to verify the preheat is accurate. I preheat both ovens to 350?F and found it running as designed. I then monitored the temps and found them accurate.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78724
Kevin
Job Details: 05/25/2022
"Arrived on site and sound right hand mounting hardware was broken off and stripped. Replaced cabinet wrap in order to correct issue and had to replace stripped hardware as well, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Buda, TX 78610
Kevin
Job Details: 05/25/2022
"Arrived on site and sent washer into a diagnostics cycle and did not hear any noise during test cycle. Customer provided three drop cloths and began washer on a quit cycle. Can hear noise underneath washer that is likely belt slipping. Replaced belt, cam kit, and actuator gear case theres not appear to be damage or leaking any oil. Home owner will monitor washer operation be discuss situation with retailer, Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Kyle, TX 78640
Kevin
Job Details: 05/25/2022
"Arrived on site and inspected refrigerator and found ice dispenser motor is jammed, after clearing it up dispenser is working properly and impeller is attached, not stripped. A refrigerator is now working normally, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG231LVS0
Near Austin, TX 78725
Kevin
Job Details: 05/25/2022
"Arrived on site and inspected range and found oven flame looks good. Send a short video to KB/service management. Homeowner did not say there was an issue additional service call was created by previous service company. They may have been inexperienced there is no problem, child complete"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78723
Kevin
Job Details: 05/25/2022
"Arrived on site and inspected dryer and found front clips are missing for top panel. After replacing them confirm dryer is running normally, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Liberty Hill, TX 78642
Jonathan S
Job Details: 05/25/2022
"Arrived on for for refrigerator gasket not sealing. Inspected unit and work area. Found gasket not sealing. Adjusted gasket with heat gun. Checked door seal and found sealing. Spoke with customer on door seal and service performed. All tested good, no water leaks detected during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS03
Near Round Rock, TX 78681
Justin
Job Details: 05/25/2022
"Arrived on for a refrigerator that was not cooling properly. Upon arrival the customer stated that the RC felt warmer than the set temps, they found foods were spoiling fast, and the crisper drawer was freezing over. I checked temps and found the FC at 0?F, the RC at 43?F, and the bottom drawer at 33?F. Upon further inspection I found no excessive ice build up on the evaps. I put the unit into diagnostics mode and found all airflow components running as designed. I then gained access to the control to ohm out all thermistors. I found them good for the temps at the time of reading. Due to this I installed the new control kit per the SP W11450890. The unit is now as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Georgetown, TX 78626
Gerry C
Job Details: 05/25/2022
"3-3 arrived to inspect wash and dry issues. I found the CX was using Kirkland pods and not using rinse agent. I advised on the type and amount of detergent, liquid or powder with cold water purge from the hot supply prior to use and to use rinse agent within the mfg provided dispenser. I found a 3-3 error and completed a service test mode cycle and the code did not clear. All other functions were present and the unit drew the correct amps through the heating portions of the test cycle. Office to order sensor and we will return with the main control in case it is required. No leaks observed during service. Office to contact the CX to arrange return service. ; ordrng 1 W11084121 (Sensor)"