Near Cedar Park, TX 78613
Justin
Job Details: 01/01/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to install previously diagnosed parts. Cycled power off and installed new control. Cycled power back on and tested unit and found unit now heating. Unit now working as designed. Call complete.
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/01/2021
DRYER WHIRLPOOL WED7800XL0 "Arrived on site to test unit for loud squeal. Found idler/tension pulley was seized causing loud squeak. Replaced idler and belt. Tested unit, unit is working as designed. All functions operating as designed. Unit is receiving proper ventilation. No leaks detected at time of service. Job complete."
Near Burnet, TX 78611
Cliff
Job Details: 01/01/2021
WASHER KENMORE 2661532210 Arrived on site to diagnose a washing machine that will not start cycles. Found main control shorted. Replaced control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.Parts
Near Spicewood, TX 78669
Brandon
Job Details: 01/01/2021
DISHWASHER GE ZDT870SPF5SS "Arrived on site for customer complaint of soapy dishes at end of cycle, found dispenser leaking rinse aid, I replaced dispenser. While replacing dispenser, I noticed the vent assembly is leaking, ordering vent, vent cover, and vent seal. I collected for the dispenser replacement parts and service on cc. ; ordrng 1 WD24X20587 (Vent cover) and 1 WD08X10092 (Vent seal) and 1 WD12X23336 (Vent)"
Near Leander, TX 78641
Lou
Job Details: 01/01/2021
WASHER WHIRLPOOL WTW7500GW0 "Arrived on site to inspect washer noises. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed with no unusual noises. Tilted the unit back and inspected the components underneath and found no gearcase oil and all parts looked good. Customer advised that the unit would make a squeak noise at the beginning of the wash cycle while sensing. I turned the unit in and started a normal cycle and the unit operated as designed. Placed several towels in the basket to weigh it down and started a normal cycle. Again, no unusual noises. I recommended that the customer take a video with their phone if the noise happens again and call it in for service. I could not get the unit to duplicate the noise the customer is experiencing. No repairs needed at this time. No water leaks observed during service, job completed."
Near Burnet, TX 78611
Cliff
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KSSO48FTX00 Arrived on site to diagnose a refrigerator that will not turn on. Tested all parts and components and found failed control. Replaced main control assembly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/01/2021
WASHER MAYTAG MVW7230HW0 Arrived on site to test unit for deep fill issues. Tested unit and found deep fill working as designed. Customer was not satisfied with water levels. Instructed customer on washing options to maximize water level when desired. No current error codes present. All functions are operating as designed. No leaks detected at time of service. Job complete.
Near Leander, TX 78641
Lou
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher not completing cycles. Upon further inspection, I found no power to the unit. Tested the outlet and found 120V. Plugged the unit back in and still no power. I plugged the unit into the outlet for the disposal and was able to test the unit. Placed unit in diagnostics showing no error codes. Completed testing with no issues. Spoke to the builder and advised of my findings that the outlet needs to be replaced. Advised customer that they will have to use the disposal outlet until builder can replace the dishwasher outlet. No water leaks observed during service, job completed. Unit left plugged into disposal outlet and turned off at the switch."
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL MSF25D4MDM01 "Arrived on site to test unit for no ice production. Found fill obstructed. Removed obstruction, tested ice maker and ice maker went through full harvest. Ice maker failed to fill but did notice slight trickle which caused ice maker fill tube to freeze over. Replaced inlet valve and still no water but trickle in ice maker fill tube stopped. Replaced filter housing and unit is now working as designed. No leaks detected at time of service. Job complete."
Near Spicewood, TX 78669
Brandon
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRS325FDAB06 "Arrived on site for customer complaint of ice bin cracked and not making ice, found ice maker would not rotate during jump test, found ice bin broken, ordering ice bin, ice maker, and valve. ; ordrng 1 WPW10558423 (Ice bin)"
Near Georgetown, TX 78626
Noah D
Job Details: 01/01/2021
RANGE WHIRLPOOL AER6303MFS2 "Arrived on site to inspect oven for not powering on, upon inspection found the right leg of outlet has lost voltage, unit powered on at last visit, customer will have to contact electrician. Complete"
Near Austin, TX 78734
Luis
Job Details: 01/01/2021
ICE MACHINE JENN-AIR JIM159XYRS0 "Arrived on site for too much ice and loud noise. Found defective bin thermistor ice in reservoir loud noise due to ice in reservoir interfering with pump,replaced bin thermistor ran diagnostics all test passed.
Near Georgetown, TX 78628
Lou
Job Details: 01/01/2021
COOKTOP GE PGP976SET5SS "Arrived on site to install previously diagnosed and ordered parts. Due to the front left burner valve being worn and too tight to turn, I removed and replaced the valve and checked for gas leaks. Due to the switch harness on the front left burner valve being broken, I removed and replaced the switch harness and tested the unit. Unit is operating as designed. No gas leaks detected during service.
Near New Braunfels, TX 78132
Andrew
Job Details: 01/01/2021
RANGE KITCHENAID KCES556HSS00 "Arrived on site to test unit for bent switch. Found issue was with right front switch, was sent with left front switch. Took the unit apart anyway to verify switch was what is needed. Found mounting screw was missing on right front switch. Put screw in and switch straighten out. Put unit back together and customer was happy with improvement. Unit tested good. Job complete."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for Not Heating - Has Power - Over-the-Range MicrowaveRan a cup of water for 1 minute and water was plenty hot. Customer stated they unplugged the microwave and plugged it back in and it seemed to work again. Customer also stated the noise the microwave makes is not as loud as it use to be. I removed the control to inspect for any loose connections. One wire on the filter board had a slightly loose connection. All other component connections were good. Reassembled and tested again for one and a half minutes and water was very hot in cup. Microwave operating as designed. Noticed the LED bulb would not turn off when light button was pressed. Customer confirmed the light doesn’t turn off. Recommended customer buys a filament bulb so the LED bulb the customer installed doesn’t short anything out. Job completed.
Near Round Rock, TX 78665
David S
Job Details: 01/01/2021
FREEZER WHIRLPOOL WRS588FIHZ00 Arrived on site for air bust being broken. I inspected the unit and work area. I replaced the broken air duct with a new one. I had the customer inspect the air duct. Job complete.
Near Georgetown, TX 78628
James
Job Details: 01/01/2021
DISHWASHER KITCHENAID KUDS02FRSS1 Arrived on site and tested operation. Found that the normal and heated dry lights on constantly and console not responding to input. All other indicator lights flicker but very dim. Inspected ribbon for short and found to be good. Tested control and found proper outputs. Unit has failed touch pane and will need new to repair.
Near Austin, TX 78724
Matthew
Job Details: 01/01/2021
WASHER MAYTAG MVWX655DW2 Arrived onsite to replace previously diagnosed parts. Replaced strike. Tested unit and unit is functioning properly. Job complete.
Near Kyle, TX 78640
Leonardo
Job Details: 01/01/2021
RANGE AMANA ACR4303MFB4 Arrived on site to test unit for damaged panel. Found damaged panel opened new panel and found new panel damaged. Ordering new panel office to reschedule. ; ordrng 1 W11247285 (PANEL )
Near Marion, TX 78124
Noah D
Job Details: 01/01/2021
REFRIGERATOR JENN-AIR JF36NXFXDE01 "Arrived on site to inspect fridge for not illuminating cab, upon inspection found the upper lights out, replaced upper lights and all lights in fridge and freezer returned. Job complete"
Near Kyle, TX 78640
Noah D
Job Details: 01/01/2021
OVEN WHIRLPOOL WFG320M0BB0 "Arrived on site to inspect door for glass coming loose, upon inspection confirmed the glass had become loose, replaced glass and checked for any issues with frame, no issues found. Complete"
Near Austin, TX 78739
Robert
Job Details: 01/01/2021
DRYER MAYTAG MEDC465HW0 Arrived on job for complaints of no power. Found fuse open again. Show customer block vent and replace fuse.
Near Austin, TX 78731
David
Job Details: 01/01/2021
WASHER WHIRLPOOL MHW5500FW0 Arrived on site to follow up on bellow not draining. On arrival checked alignment of bellow and found it was off by 1/2 inch and covered the tub drain holes. Removed and centered bellow. Retested and unit is draining properly. Call complete.
Near Burnet, TX 78611
Cliff
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRS588FIHB00 Arrived on site to diagnose a refrigerator that is leaking. Tested unit and found waterline not fully tightened on water valve. Reset line to proper position and no leaks were found after services were performed.
Near Elgin, TX 78621
Andy
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for refrigerator not cooling. Checked evaporator and found poor frost pattern. Checked amp draw at compressor and is pulling 2.48 amps. Will need SS repair. Office to schedule return trip. 2 hour job. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (SS REPAIR) and 1 SEENOTE (2 HOUR JOB ) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10832994 (compressor) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator FC)
Near Bee Cave, TX 78738
Brandon
Job Details: 01/01/2021
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for customer complaint of leak, found leak coming from dispenser and bellow, also found failed UI console, ordering console, bellow, and dispenser. ; ordrng 1 W11324037 (Console) and 1 W11465532 (Dispenser) and 1 Cnote (Office to reschedule)"
Near Elgin, TX 78621
Andy
Job Details: 01/01/2021
WASHER MAYTAG MVWB865GW0 Arrived on site for washer error code. Tested and inspected unit and found failed control and console. Parts are covered by warranty. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Bee Cave, TX 78738
Kevin
Job Details: 01/01/2021
WASHER MAYTAG MVWB835DC3 "Arrived on site and found customers experiencing water constantly dripping from valve housing. After replacement dripping has stopped, ran test 51 and calibration 52 and washer is now operating properly, job complete"
Near Taylor, TX 76574
Andy
Job Details: 01/01/2021
RANGE WHIRLPOOL WEG730H0DS0
Near Austin, TX 78750
David
Job Details: 01/01/2021
REFRIGERATOR JENN-AIR JFC2290REM02 "Arrived on site to install parts diagnosed on previous visit for loud damper and off level door. Replaced damper control and leveled left side of unit. Retested and all is working as designed, and unit is level. Call complete."
Near Austin, TX 78735
Kevin
Job Details: 01/01/2021
WASHER WHIRLPOOL WFW94HEXW2 "Arrived on site and sat washer into a diagnostic cycle and found saved error codes F6E1, F8E1, F5E2, I attempted to run a diagnostic cycle and it will not progress past C03, control panel will also not cancel the cycle, door will not unlock Motor is not moving, cannot determine if hot water valve is working, cannot determine if pressure system is working. Will need to bring back control board, motor control, control panel, pressure system, door latch, and water valve to ensure repair on the next visit. ; ordrng 1 WPW10374126 (MCU) and 1 WPW10304342 (Pressure switch) and 1 W11044559 (Pressure hose) and 1 WPW10260500 (Air trap) and 1 WPW10289387 (Water valve) and 1 W10388426 (Control panel)"
Near Spicewood, TX 78669
Brandon
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site to replace freezer door, after replacing unit tested good, customer is going to monitor temperature, unit might be getting to cold."
Near Temple, TX 76504
Jonathan
Job Details: 01/01/2021
DRYER WHIRLPOOL WED7000DW2 "Arrived on site for a dryer that will not heat. Inspected unit and work area. Tested voltage at the terminal block and found 7 V going from L2 to neutral, 123 V going from L1 to neutral, and 108 V going from L1 to L2. Tested voltage at the wall and confirmed similar voltage. Advise customer their issue is with their electrical supply and they would need an electrician to fix their outlet or breaker. Call complete."
Near Taylor, TX 76574
Andy
Job Details: 01/01/2021
DISHWASHER GE GLD4968T05SS Arrived on site for dishwasher not draining and leak. Tested and inspected unit and found new garbage disposal installed and knock out for dishwasher drain hose was not knocked out not allowing it to drain and creating leak due to back pressure. Knocked out knock out and reinstalled drain hose and tested unit. All operations are normal. No water leaks present at time of service. Instructed customer on use and care and practice for best performance and to keep close eye on unit to be sure of no leaks to prevent water damage risk.
Near Spicewood, TX 78669
Brandon
Job Details: 01/01/2021
OVEN JENN-AIR JMC2427DS01 "Arrived on site to replace console and thermostat, after replacing, unit tested good."
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/01/2021
FREEZER GE GNE25JSKCFSS Arrived on site to install previously diagnosed part. Removed isolation valve and jumper to install new isolation valve and jumper. Turned water on and no leaks detected. Ice build up from previous visit had almost all completely melted. Turned ice maker back on. Job completed
Near Georgetown, TX 78633
Tyler
Job Details: 01/01/2021
WASHER MAYTAG MVWX655DW2 Arrived on site for washer not allowing the lid to lock properly. Upon arrival I enter diagnostics and found an F5E1 error code.Indicating that the main control was not able to detect the lid lock functioning after it was sent power. I then attempted to replace the lid lock and strike and after making the repair I retest the unit and was able to verify through each test both in consumer and diagnostic mode that the unit is locking the lid and cycling as designed. Call complete
Near Austin, TX 78727
Tommy
Job Details: 01/01/2021
OVEN WHIRLPOOL WFE525S0JS0 Arrived onsite for unit not heating. Upon arrival found unit will it heat at all no bake broil or cooktop. Pulled unit tested voltage found 243 volts going into unit at proper polarity. Found unit bake and broil had polarity. Found unit control not dispersing voltage through u it. Ordering control. Office to reschedule due to part availability.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11256088 (CONTROL ELEC )
Near Georgetown, TX 78633
Paul
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for microwave displaying magnetron message. Checked store stored error codes and found multiple f1e6 codes. Cleared error and did power reset. Tested unit code didnt return but no heat. Found magnetron connector loose at inverter control. Attached correctly and tested unit. Unit working as designed. Call complete.
Near Austin, TX 78758
Wesley
Job Details: 01/01/2021
RANGE WHIRLPOOL WFE505W0JZ0 Arrived onsite and installed 2 of the 3 needed burners. LF was defective reordering and returning to complete.; ordrng 1 W10823729 (elmnt-surf)
Near Austin, TX 78703
Leonardo
Job Details: 01/01/2021
DISHWASHER KITCHENAID KDTM404ESS3 Arrived on site to test unit for not washing. Test unit and found bad wash motor. Replaced motor. Test unit and unit test good unit washing no leaks present at this time job complete
Near Georgetown, TX 78626
James
Job Details: 01/01/2021
REFRIGERATOR GE PSB42LSRABV "Arrived on site and tested operation. Found fresh food at 35 degrees and freezer at 59. Unit is not cooling freezer but is keeping up with the fresh food. Inspected for dye and found no dye around evaporators. Cycled power but unit will not cycle to freezer section for cooling. Unit has failed main control as it will not attempt to cool freezer or even cycle to start evaporator fan motor. Office to,schedule return services for 2 hours; ordrng 1 WR55X22607 (assy pcb main)"
Near Leander, TX 78641
Lou
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to install previously diagnosed and ordered part. Due to the ice getting jammed in the container/bin, I removed and replaced the ice container and tested. Unit is operating as designed. No water leaks observed during service, job completed."
Near Smithville, TX 78957
Andy
Job Details: 01/01/2021
DISHWASHER FRIGIDAIRE FGIP2468UF0A Arrived on site for dishwasher making noise when draining. Tested and inspected unit and found failed drain pump. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Near Andice, TX 78628
Lou
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. Removed the ice bin and found a batch of ice in the bin. Removed the ice maker and found ice forming in the tray. Using my jumper wire, I tested the ice maker from points T-H and the IM failed to harvest. I cycled power to the unit and retested and the ice maker began to harvest and dispensed water into the tray. I advised the customer that the controls need too be reset. No water leaks observed during service, job completed."
Near Jarrell, TX 76537
Tyler
Job Details: 01/01/2021
DRYER LG DLE3733W Arrived on site for dryer not drying. Upon arrival I couldn’t find any error codes. I found after dissassembling unit that high limit thermostat was shorted out. I did find that the rest of the heating hardware was intact I think for the customer for a new heating hardware assembly kit that came with the high limit thermostat pre-installed . I installed the heating element and verify that everything is now functioning as designed. Call complete
Near Leander, TX 78641
Tommy
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL KDTE334GPS0 Arrived onsite for dishwasher making moaning noise. Upon arrival found unit sump working perfectly fine. Found unit drain pump struggling. Ordering drain pump. Quoted customer 342.51 customer approved. Collect service fee on Cr. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WPW10531320 (DRAIN PUMP )
Near Georgetown, TX 78626
James
Job Details: 01/01/2021
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site and installed new dsi board. Tested operation and found unit working properly. Job complete
Near Cedar Creek, TX 78612
Andy
Job Details: 01/01/2021
RANGE GE JGBS66DEKWW Arrived on site for range igniter keeps clicking. Tested and inspected unit and found switch harness had came loose from valve. Popped back in place and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
Near Austin, TX 78732
Brandon
Job Details: 01/01/2021
OVEN WHIRLPOOL KEBK206SSS04 "Arrived on site for customer complaint of upper oven not heating, found failed thermal fuse caused by blower not working. I replaced blower and thermal fuse. Thermal fuse and labor covered
Near Bertram, TX 78605
Cliff
Job Details: 01/01/2021
DISHWASHER MAYTAG MDBTT59AWB Arrived on site to diagnose a dishwasher that is not opening and closing properly. Found failed handle assembly. Replaced handle and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Near New Braunfels, TX 78132
Noah D
Job Details: 01/01/2021
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for not responding, upon inspection found the touch screen non responsive, replaced console and tested, all functions returned. Complete"
Near Bertram, TX 78605
Cliff
Job Details: 01/01/2021
DRYER MAYTAG MDG7400AWW "Arrived on site to diagnose a dryer that is making unusual noise and not drying properly. Tested unit and found front glide, front felt seal, and gas coils failed. All three parts will need to be replaced to complete repairs. Office to set return appointment to two part availability.; ordrng 1 279834 (2 coil gas valve set) and 1 306508 (BEARING)"
Near Liberty Hill, TX 78642
Paul
Job Details: 01/01/2021
DISHWASHER MAYTAG MDB9959SKZ0 Technical Service Pointer #: W11482561 . Arrived onsite for dishwasher for not draining. Tested drain could hear motor power on but no water draining. Inspected drain tube and power connector. I removed drain pump to inspect propeller and found cutter on propeller in pieces jamming pump. Replaced pump and cleaned out sump and unit is working as designed. Job complete.
Near Georgetown, TX 78633
James
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site and tested operation. Customer stated that the unit has started to make ice again but had no ice production for several days. Found unit is connected to reverse osmosis system. Instructed customer that the filter system is not able to keep enough pressure on the system for ice maker to fill properly. Also found freezer and left fresh food door handles not seating properly to doors. Found both handles defective and has dented both doors. ordrng 1 W10827046 (handle,door (ss)) and 1 W10899551 (handle) and 1 W11435342 (DOOR FREEZER) and 1 W11435344 (DOOR LEFT SS)"
Near Austin, TX 78748
Leonardo
Job Details: 01/01/2021
OVEN GE JT5500SF3SS Arrived on site to test unit for error codes. Found upper and lower oven giving same error codes. Will order new control board and tod and will replace fans. Office to reschedule ; ordrng 1 2HOURJOB (2 HOUR JOB ) and 2 WB24T10164 (TOD )s and 1 WB27X25351 (CONTROL BOARD )
Near Georgetown, TX 78633
Paul
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for a oven that has no audible sound. I found all functions of the control panel working but the selections were hard to select and the sound was not working. I replaced the control panel and tested the unit. All is working as designed. I connected the appliance to the customers WiFi but the customer was having issues getting his phone to connect to the appliance. I gave the customer the WiFi connect teams phone number to assist him. Call complete.
Near Cedar Park, TX 78613
Justin
Job Details: 01/01/2021
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site for range with an oven light not turning on. I gained access to light housing and ohm’d it out, it tested good. Found bad light in unit. Will need to return with bulb and new control. Office to reschedule.; ordrng 1 WPW10571723 (BULB)"
Near Leander, TX 78641
Tommy
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for fc light not working. Upon arrival found unit switch is operating as designed but bottom bulb needs to be replaced. Ordering led light. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10695459 (LED LIGHT)
Near Austin, TX 78737
Robert
Job Details: 01/01/2021
WASHER KENMORE 110.248723 Arrived on job for complaints of not finishing cycle. Found gearcase locked up. Replaced gearcase and basket drive.
Near Austin, TX 78749
Kevin
Job Details: 01/01/2021
WASHER WHIRLPOOL WTW5100HW0 "Arrived on site and found saved error codes F7e1, f7e7 inspected gearcase assembly and found cam pulley is loose, belt is off, shield is broken, motor is broken. Took pictures. Will need to bring back all gear case parts to ensure repair on the next visit.; ordrng 1 W11423758 (Gearcase) and 1 W11026785 (Motor) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10752283 (Washplate) and 1 W11183985 (Spanner nut)"
Near Austin, TX 78750
David
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL KDTM404ESS3 Arrived on site to follow up on unit spraying water out the corner of the door during wash cycles. Replaced lower sPray arm and retested. Water no longer leaking from cycle.
Near Leander, TX 78641
Lou
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL WDT710PAYB6 "Arrived on site to inspect dishwasher not draining. Upon further inspection, I found the unit full of water. I pressed the cancel key to turn the drain pump on and it began to drain the water from the tub. I checked the hose to see if there was any corrosion inside the tubing and found the tub kinked and the extension. I adjusted the hose and placed the unit in diagnostics and tested. Unit operated as designed. Tested the unit one more time to verify and again it operated as designed. I advised the customer of my findings and recommended that they shorten the extension hose that has been added to the drain hose due to the drain hose being too short.
Near Austin, TX 78750
Wesley
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL KEMS308SSS
Near Austin, TX 78745
Matthew
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to replace previously diagnosed parts. Replaced control board. Tested unit and unit is functioning properly. Ran full diagnostics and did not register any error code. No leaks present at this time. Job complete
Near Hutto, TX 78634
David S
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for drawer being uneven. I inspected the unit and work area. I spoke to the customer and they said they were concerned about it not cooling properly, and the drawers were uneven. I did a temp test on the freezer and found it at 0 degrees. I inspected the drawer and found it not installed correctly from the sealed system repair. I corrected the drawer. The unit is working as designed."
Near Hutto, TX 78634
Andy
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL WMH78019HZ3 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and unit still is not heating properly in convection and when fan kicks on unit makes a lot of noise. Inspected and found plate over fan is dented inward and appears to be creating this issue. Called tech line and spoke with Sterling (SR# 7729360127) Made aware of issues, what was done and found.
Near San Marcos, TX 78666
Noah D
Job Details: 01/01/2021
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to inspect oven for being locked and not working, upon inspection found the lock mech not moving, replaced latch assembly and found a bent rod, fixed rod, crack occurred in front panel during unlocking, ordering front cover. Customer also experienced intermittent light issues, will return with Cntrl. Office to reschedule ; ordrng 1 W11241393 (COVER)"
Near Georgetown, TX 78633
James
Job Details: 01/01/2021
RANGE WHIRLPOOL WFE770H0FZ2 Arrived on site and tested operation. Found 10 stored errors al for stuck/shorted key. Customer stated he was unable to set clock after turning breaker on. Unit will need new control and user interface to repair. Office to schedule return services due to part availability ; ordrng 1 W10840425 (swtch-memb) and 1 W11308431 (cntrl-elec)
Near Georgetown, TX 78633
Paul
Job Details: 01/01/2021
OVEN MAYTAG JJW8330DDB Arrived onsite for an oven that will not get hotter than 350 degrees no matter what it is set at. I tested the oven at 350 degrees in the bake cycle. I found the oven cycling between 344-375 degrees making the average hotter. I tested the oven at 450 degrees and found it cycling between 443-469. I put a -10 degree offset in the control and the unit is working as designed.
Near Georgetown, TX 78633
James
Job Details: 01/01/2021
DISHWASHER GE GSD6900J10CC Arrived on site and tested operation. Found unit fills and washes but when draining the drain pump makes a loud humming sound and does not drain the water. Found drain pump has failed. Installed new drain pump and tested operation. Uni tests good. Job complete
Near Austin, TX 78759
Wesley
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KFCS22EVMS4 Arrived onsite and replaced ice maker due to failed motor and mold leak.
Near Kyle, TX 78640
Noah D
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect icemaker for leaking, upon inspection found the ice fascia not hooked up, reconnected ice fascia wires and evened up doors. All functions returned. Complete"
Near Round Rock, TX 78665
David S
Job Details: 01/01/2021
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site for oven having no power. I inspected the unit and work area. I found the unit with no power to display. I gained access to the thermal fuse and found it have broken. I found the TOD and the bake and broil elements in good condition. I replaced the thermal fuse. I reassembled the unit and tested it, I found it working as designed. Job complete."
Near Salado, TX 76571
Tyler
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for refrigerator leaking according to the customer. Upon arrival customer stated they noticed water every 2 to 3 days leaking out of the front of the freezer from inside the freezer compartment. Upon further inspection I found the unit had a clogged drain line after trying to clear the drain line out multiple times I realize that the drain would unclog and then re-clog continuously and I was able to fish a wire through the drain line and found a red drain cap broken inside of the drain line that was never removed from factory. After clearing out the And re-testing the drain line to verify that ceiling perfectly fine with no hot air getting into the freezer and it’s a lot of water to drain out from the freezer compartment as designed call complete
Near Austin, TX 78730
David
Job Details: 01/01/2021
WASHER WHIRLPOOL WTW5640XW3 "Arrived on site to diagnose washer not running cycles. Ran error codes and found errors F7E1 basket speed fault , F7E7 unable to reach rpm, F8E5 hot and cold reversed. Swapped hot and cold and ran unit. I can get it to agitate, but unit won’t go into spin. It’ll start and immediately stop and blink the lock light. Ordering capacitor and motor, bringing control back as well. Do not return without both parts and control. Office to schedule.; ordrng 1 W10832724 (drive motor)"
Near Austin, TX 78746
Luis
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for loud noise. Found ice box fan making loud screeching noise,removed cover found evaporator incased in ice,ran diagnostics heater not powering on,ordering harness assembly,main control,found broken tab on bracket assembly; ordrng 1 W10858452 (Harness) and 1 W11450890 (Control) and 1 W11241268 (Bracket) and 1 W10882092 (Heater)"
Near Round Rock, TX 78681
Kayman
Job Details: 01/01/2021
MICROWAVE KITCHENAID KMHC319ESS5 Arrived onsite for microwave door not closing. Upon inspection I found the lower interlock switch depressed and not allowing the door to securely shut. I replaced the interlock and tested the unit. The unit is working as designed at this time. Job complete.
Near Round Rock, TX 78681
Kayman
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived onsite for refrigerator losing power and lights. Upon inspection I found the unit would loose power and cooling for a period of time, the customer stated that he is able to turn off the ice maker and the unit will retested within a hour or so. I tested voltage output at the main control and it tested good. I unplugged the ice maker and fill tube heater I noticed the shelf lighting would flash on and off. I left the ice maker unplugged and asked the customer to monitor the unit so we can rule out a internal harness issue.
Near Pflugerville, TX 78660
David S
Job Details: 01/01/2021
OVEN WHIRLPOOL WOD51EC0AS04 "Arrived on site for oven not cooking/heating properly. I inspected the unit and work area. I found the sensor showing 1080 ohms, they are in ranges. I should the bake and broil elements to have 25 ohms, they are in range. All taken at the control. I tested the unit and found the broil element not coming on in the lower oven. The relay has failed in the control.I replaced the control and tested the unit. I found the unit working as designed. And all elements are coming on when called for. Job complete.
Near Austin, TX 78745
Luis
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL GD5PHAXMS10 "Arrived on site for defective optics replaced optics power cycled unit,icemaker ran through a cycle and filled with water"
Near Austin, TX 78727
Paul
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for a refrigerator that is thawing out product in the FC and then it will refreeze everything. Ms stated that the ice in the ice bin will melt and stick together when this happens also. After talking with the customer it seems the issue is happening about every 4 days and could be happening when the unit goes into a defrost. I tested the temps and found the RC at 38 degrees and the FC at 0 degrees at this time. I tested the thermistors and all passed. I found the bimetal closed so I ran a short defrost and found the UI still showing the bimetal closed after it had opened and the refrigerator not cycling back on. I also found the ice dispenser door opening and closing like the UI had been disconnected from power and then power was reapplied. I tested the UI functions and found it failing like there was a loose solder joint on the board. I replaced the UI and checked the bimetal. The new UI showed it open. When I came out of diagnostics
Near , TX 78628
Kayman
Job Details: 01/01/2021
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the main control and console. I helped the customer get connected to WiFi. We tested the preheat at 375 F. Unit is working as designed at this time. Job complete.
Near Austin, TX 78724
Matthew
Job Details: 01/01/2021
MICROWAVE WHIRLPOOL AMV2307PFB4 "Arrived onsite to replace previously diagnosed parts. Replaced tray, tested unit and unit is functioning properly. Job complete"
Near Buda, TX 78610
Kevin
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRS576FIDM00 "Arrived on site and inspected refrigerator and found wires at the bottom of the freezer door are fraying, will need new door and gasket to correct issue ; ordrng 1 LW10642042 (Freezer door) and 1 WPW10355585 (Door gasket)"
Near Austin, TX 78730
David
Job Details: 01/01/2021
OVEN WHIRLPOOL GMC305PDB08 "Arrived on site to diagnose oven that was throwing an F3 error and door was coming loose. Ran unit for 20+ mins at 350 and 400 and found no errors. Customer had said at one point the door lock had activated due to the unit being hot, and it didn’t unlock till it cooled. Sounds like control is failing to properly regulate temps. Unit did not produce any errors at the time of services. Removed door and resecured hardware. Retested and unit is working as designed. Customer will follow up with full error code if it populates. Collected $184.01 via CC. Call complete."
Near Hutto, TX 78634
David S
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KFIV29PCMS02 Arrived on site for fridge leaking from the top light. I inspected the unit and work area. I gained access to the filter housing and reservoir. I found the reservoir cracked and leaking water. Customer agreed. I removed the damaged part and replaced it with new. I tested the unit and found it not leaking anymore.
Near Austin, TX 78717
Tommy
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL WDT750SAHV0 Arrived onsite for dishwasher adjuster broken. Upon arrival found unit adjuster wheel had been popped off and broken. Ordering adjusters. .; ordrng 1 CNOTE (TO REQUESTED ) and 1 W10712395 (ADJUSTER )
Near Austin, TX 78732
Brandon
Job Details: 01/01/2021
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for customer complaint of unit not making ice, found temperature in freezer at 12 degrees, fresh food 52-57 degrees, ice box 23 degrees. Found evap, condenser, and ice fan test good, found frost pattern to be good on evaporator, heater/bi metal test good. Found temperature settings on unit were high, I reset unit, tested good, if problem continues, will need controls."
Near Austin, TX 78723
Matthew
Job Details: 01/01/2021
DISHWASHER KITCHENAID KDTE254ESS2 "Arrived onsite for dishwasher handle coming off. Upon inspection found stud screws had become loose. Tightened screws and studs, secured handle and tightened. Tested unit and unit is functioning properly. Job complete"
Near Austin, TX 78749
Luis
Job Details: 01/01/2021
REFRIGERATOR KITCHENAID KFIS25XVMS2 "Arrived on site for dispenser sticking. Removed dispenser paddle assembly,cleaned connections and housing,paddle and switch engaging reassembled dispenser assembly tested water dispenser unit working as designed"
Near Buchanan Dam, TX 78609
Cliff
Job Details: 01/01/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to diagnose a washing machine that is making unusual noise. Tested unit and found unit squealing from a drive system component. Was not able to locate origin of noise. Motor, gear case, and belt will need to be replaced to complete repairs. ordrng 1 W10890624 (motor-drve) and 1 WPW10006384 (drive belt)"
Near Austin, TX 78744
Matthew
Job Details: 01/01/2021
WASHER MAYTAG MVWX655DW1 Arrived onsite for washer shaking loudly during spin. Ran diagnostics and auto cycle and unit passed all phases. Ran individual spin test and unit passed. Customer may be experiencing off balance loads. Instructed customer on proper loading and cycle selections. Job complete
Near The Hills, TX 78738
Robert
Job Details: 01/01/2021
WASHER WHIRLPOOL WFW9151YW00 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service
Near Cedar Park, TX 78613
Justin
Job Details: 01/01/2021
OVEN JENN-AIR JJW3830DS03 Arrived on site to install previously diagnosed parts. Cycled power off and installed UI. Cycled power on and unit began working as designed. Call complete.
Near Austin, TX 78750
David
Job Details: 01/01/2021
COOKTOP JENN-AIR CVEX4270B "Arrived on site to diagnose cooktop that has a likely burned out motor. Ran unit and could hear an electrical buzz coming from motor.
Near Leander, TX 78641
Lou
Job Details: 01/01/2021
DISHWASHER KITCHENAID KDTE104ESS0 "Arrived on site to inspect dishwasher leaking water. Upon further inspection, customer showed me where they found water damage around the unit (photos) and that a plumber suggested that the door gasket is leaking. I placed the unit in diagnostics showing error code F9E1-diverter lost position. I cleared the code and continued with testing. Once the unit filled with water and the motor came on, water began to leak rapidly from the diverter housing. I shut the unit down and turned the drain pump on. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed at the end of service, job completed."
Near Austin, TX 78702
Matthew
Job Details: 01/01/2021
WASHER KENMORE 110.222921 Arrived onsite to replace previously diagnosed parts. Upon further inspection found extensive damage to components as described by previous technician.
Near Pflugerville, TX 78660
David S
Job Details: 01/01/2021
DISHWASHER WHIRLPOOL MDB4949SHZ1 Arrived on site for dishwasher not filling with water. I inspected the unit and work area. I found the float switch stuck open. I replaced the float switch. I ran the unit through a diagnostics cycle and found it operating as designed. Job complete. No water leaks detected.
Near Pflugerville, TX 78660
David S
Job Details: 01/01/2021
VENTHOOD WHIRLPOOL UXT5236BDS1 Arrived on site for vent hood filter being stuck. I inspected the unit and work area. I found the unit is under an extended builders warranty. I found the filter latch was installed wrong from the factory and was not disengaging. I corrected the latch and it is now working as designed. Job complete.