"Arrived on site for washer, inspected unit and work area. Customers complaint was unit was unresponsive. Confirmed and found a bad console. Replaced and tested, unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for unit not heating correctly. Upon arrival customer is using unapproved thermometer to monitor. Temperatures. Used thermocouple to monitor temperatures. Preheated oven to 350. Observed several temperature cycles and averaged 335 on the low and ,359 on the high with average cook temperature at 347. Unit is operating as designed. Job complete"

Arrived on site to install previously ordered part. Replaced control W11620481. Test unit by preheating oven to 350. Unit preheated and is operating as designed. Job complete

Arrived on site. Replaced defective heater assembly and installed new light switch

"Arrived on site. Found unit not assembled correctly from prev tech,reassembled unit ran diagnostics all test passed"

Arrived onsite for refrigerator making a noise. On inspection there was a clicking noise coming from the refrigerator. I pulled the unit out and the noise went away. I cut the tags off the power cord and the water line and pushed the unit back in. The noise never came back. The unit is operating as designed. No water leaks detected during service.

Arrived on site for no ice. Ran icemaker test icemaker not completing harvest replaced icemaker ran icemaker test passed icemaker filled with water.

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator building condensation in freeze. Confirmed and did find that the new door that was installed the gasket was not making a full contact with the mullion causing warm air to enter and build condensation. I removed all frost and used my heat gun to form the gasket back to natural shape. I asked the customer to allow 12 hrs for the freezer door to stay closed. No leaks where observed during service. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers said unit has been working fine since last visit. I explained to the office and maintenance. Job completed."

"Arrived on site for washer, inspected unit and work area. Gained access to the door lock and ohm the harness and showed to be good. Replace the door lock switch and tested unit is now operating as expected. No leaks where observed during service. Cleared error codes F3E1 F0E1. Job completed."

Arrived on site for washer making a lot of noise during wash. Found stator screw on floor . Replaced slider . Ran diagnostics calibration and wash tests. All checked normalNo water leaks detected at this time. Job complete

"Arrived on site to test unit for grinding noise. Was unable to replicate. Inspected can and found no signs of grinding. Replaced cam, belt, run cap and actuator. Removed agitator and found nothing caught underneath. Unit completed diagnostics with no issues. No leaks detected. Job complete."

Arrived on site to test unit for FC not cooling properly. Found top of FC door gasket was not sealing causing air leak. Formed gasket with heat gun and advised to leave door closed for at least 2hrs to allow gasket to cool and form on cabinet. No leaks detected. Job complete.

"Arrived on site to test unit for not heating and door not latching, tested unit found broken latch, shorted heating element and cutoffs, replaced latch, heating element cutoffs and thermistor as precautionary and tested unit is running as designed but vent test failed, advised customer not to use unit until the vent has been cleared by a professional and vent on the back of unit is squished and would also need to be replaced, at this time job complete"

Arrived on site for a washing machine that is making a squealing sound when it spins. Inspected unit and worked area. Did confirm the customers complaint and checked underneath the washer. Found no evidence of any oil leaks or the gear case dropping. Went ahead and replaced the cam. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived on site to test unit for rattling sound. Verified with claims unit still within manufacturer warranty. Found FR adjuster/leg needed to be brought down, raising FR corner. Adjusted feet and unit not rattling anymore. Job complete."

"Arrived on site for a dishwasher that is still leaking. Inspected unit and work area. Customer advised that she ran the dishwasher prior to our service and the unit was still going through a dishwashing cycle. She did advise that the unit was not leaking at this point even though it had been an hour, but that she usually gets about 10 drops to half a cup with water on the left-hand side of the dishwasher when the dishwasher is through. Checked the door and found evidence of water on the left hand outer edge of the door. Checked behind the front door panel, and found no evidence of leaking from the vent or dispenser. Found steam settling on the outer edge of the frame where the inner door meets the gasket and water condensating in dripping from there. Went ahead and replace the door gasket and test of the unit. The unit began to work and operate as designed with no leaks present. Told the customer to call back if any other issues persist. Call complete."

"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. I did find the cutting grid broken and went ahead and replace the cutting grid. The customer advised the unit stopped making ice on Friday of last week and completely was advised by Sunday. They tried to power cycle the unit and tested several other times after replacing the filter. Ran the ice machine through diagnostics and found all tests pass. I ran the unit through a normal icemaking cycle. The unit field, recirculated, froze an ice sheet on the evaporator plate, and finally harvested. Call complete."

"Arrived on site for a refrigerator that is still dripping water in the refrigerator section. Inspected unit and work area. Customer advised that the unit has been leaking water intermittently since the previous repair and that the freezer temperature is not exactly where she expects it to be. Found the cover not completely installed properly creating an airflow issue and checked the evaporator. Found a good frost pattern on the evaporator and checked the amp draw on the compressor. Found the compressor pulling proper amperage. Did advise the customer that because they dont have a defrost issue and they have a good frost pattern, the issue would have to be with the settings on the unit. Found the freezer control at minimum and the refrigerator at the recomm setting. She did advise that the refrigerator has not had any temperature concerns except for freezing vegetables when she turns down the thermostat on her refrigerator. Found the customer storing lettuce in the bottom drawer in the back. Did advise the customer that as cold air falls, anything stuck in the back of the refrigerator is liable to freeze and to move her water based vegetables to the middle of the fridge. steamed out excess frost in the drain hole and found it properly draining into the drip pan underneath. The unit is working as designed. Call complete."

"Arrived on site for a refrigerator that has a broken icemaker again. Inspected unit and work area. Did find the icemaker stuck in a harvest position with the icemaker tray completely bowed. Spoke to seeA the icemaker and the cover at no charge, but was advised to call whirlpool Tech line for further assistance. I called whirlpool tag line and spoke to Brandon SR# 7736499913. He advised that based on the fact that there was no bowing on the door or the cover, that the issue would have to be an environmental or customer usage issue. He said that the customer may find that the unit works fine when they first replace the water filter and when it starts going out, the unit doesnt fill right and is causing larger than normal cubes. Advise the only thing I could advise to replace is the icemaker. Went ahead and replaced the icemaker and cover test of the unit. The unit began to work and operate as designed. Call complete."

Arrived onsite for a refrigerator to replace the previous diagnosed parts. I did a paper test per techlines request and the gasket was putting drag on the paper all the way across the top of the door. I replaced the door and the gasket. Call complete.

Arrived on site for range not heating up to set temps. Upon arrival confirmed issue but found no errors in diagnostics. Found bake element wrapped and oven sensor ohming at 1.3k and increasing to 1.67k faster then oven would preheat. Replaced bake element and sensor. Tested unit and found oven heating as designed. Call complete

Arrived on site for refrigerator not sealing properly. Upon arrival confirmed issue and found fc gasket not fully seated in door properly. Pressed gasket into position and reshaped left side of fc gasket to make sure it was sealing to door. Also added clear silicone to top and right side of inner fc liner due to gaps between liners. Found doors properly sealing after adjustments. Informed customer to give unit 24hrs to stabilize temps. Call complete

Arrived on site for dishwasher not filling with water. Upon arrival confirmed unit wouldnt fill in normal operation but didnt find any errors in diagnostics. Inspected valve and found harness loose. Locked harness into position and found dishwasher filling and washing as designed with no leaks. Call complete

Arrived on site for dishwasher not filling up. Upon arrival confirmed issue but found no errors in diagnostics. Upon further inspection I found harness to valve not fully seated in locked position. Locked in harness and tested unit. Found dishwasher could fill and wash as designed with no leaks. Call complete

Arrived on site for washer not filling. Upon arrival confirmed issue and found f8e1 in diagnostics. Upon further testing found cold side of valve not opening up its 120v applied. Installed new valve and reassembled and tested unit. Found no leaks and washer working as designed. Call complete

Arrived onsite for a dishwasher to replace the heating element for special project S17304. I replaced the heater and tested the machine. The machine is working as designed and there were no water leaks present at the time of service. Call complete.

Arrived onsite for a dryer with clothes wet at the end of the cycle. I tested the dryer finding it working correctly except clothing was not contacting the sensor bars correctly. I set the feet correctly to allow the clothes to tumble over each other and contact the sensor bars correctly. Call complete.

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised that they ran a load a week ago of heavy duty towels, and that the unit did not drain all the water out they advised that after they left it for a while, the water did drain out, but that the clothes were not Fully rang out. Ran unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. Found the washer, completely unlevel and banging against the front and right side of the cabinets. Attempted to adjust the feet to accommodate the flooring. Found that the adjustments that the washer could make would not properly level the washer on the customers flooring and did advise the customer to get some rubber shams the square out and level the washer prior to any further service. Did advise the customer the issue would most likely be with an off-balance load due to all components. Running an operating as designed. Call complete."

Arrived onsite for a washer displaying an SD message. I checked stored error codes and found an F9E1 & F8E1. I ran the auto test cycle and the unit completed the cycle and worked as designed. I ran manual loads and filled the machine with all the valves finding it filling properly. I ran the manual drain and the machine drained fast. I went over detergent use and settings with the customer on how they default to the last cycle run. All is working as designed. Call complete.

Arrived onsite for a refrigerator that the icemaker is not working on and the upper RC lights are not working. I found the molex for the icebox not plugged in at the top of the RC. I plugged it in and the icemaker went thru a harvest and filled. I found the FC light not connected good. I snapped the connector together and all the lights are working as designed. Call complete.

Arrived on site for not draining. Upon arrival ran diagnostics and got F9-E1 long drain. I inspected drain pump and found harness to pump is not secured. Secured connection and test unit. Unit operates as designed. No leaks present at this time. Job complete

Arrived on site for broken lid latch. Upon arrival inspected unit and latch has failed . Need to replace latch . Replaced latch W11513248. Test unit. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site and inspected dishwasher and found right hand side rail is broken, welds have failed. Per service pointer W11296667 Repair is covered. Replaced both rails and dishwasher is now operating properly, job complete."

Arrived on site to test unit for gas smell. Customer said Plummer went out and found the leak on the wall and fixed it. Ran a test no leaks present job complete.

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived on site to test unit for unit not starting. Customer said unit working now job complete.

Arrived on site to test unit for console turning on and off. Replaced console test unit and unit test good job complete.

Arrived on site to replace compressor and perform sealed system repair. Evacuated system and found pressure present but no cool. Compressor was dead on arrival. Removed old compressor and drier and replaced. Tested unit at 100psi with nitrogen and confirmed no leaks present. Vacuumed and confirmed vac held. Charged to manufacturer spec. Tested unit and confirmed proper compressor function and cooling had started. Repair completed.

Arrived on site for cooling issue. Found temperature slightly off ohmed themristor replaced defective thermistor

"Arrived on site for doors not closing correctly. Found mullion not entering catch,right side of freezer gasket not sealing correctly,adjusted mullion tested door operation good. Removed freezer door realigned tracks reinstalled door checke door seal good"

"JGCP436HL00 Arrived to instal previously diagnosed and ordered parts. I verified the front, center burner would not ignite and I adjusted the burner assembly. After adjustment, the burner ignited immediately. I corrected other slow-to-ignite burners on the unit and tested. Operational test good, no gas leaks detected during service."

"Arrived on site to replace previously diagnosed UI and house, replaced parts and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for ice bin filling with water. Found top of fill tube was stuffed with foam preventing water from entering icemaker and over filling into ice bin. Removed obstruction and inspected icemaker for any obstructions. Unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for ice bin getting stuck. Found frost built up on rails causing them to seize. Removed frost and now working as designed. Found damper opening and closing as designed. Applied permagum to all water line entry points to ensure no air leaks. Gaskets all dealing as designed. Applied slight grease to rail bearings. Advised to make sure FC door is closing properly to prevent frost forming on rails. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed control and water filter bypass cap. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to diagnose oven that was resetting time and also throwing a recovered from power loss messages sometimes. I checked the unit and found no error codes present, time set to 2pm. I removed the console and checked voltages. Found good voltage and polarity at the control. I replaced the console and assisted in connecting the whirlpool app for the customer so it would update. Unit appears to be working as designed. Advised customer that we have seen other instances of the resets with houses in this area due to likely electrical issues, as components all test good. Repair completed."

"Arrived on site to diagnose cooktop with a non lighting front right burner. Tested burner and found no spark. I moved the igniter around and did get it to start sparking, but spark looked weak compared to the other burners. Opened the unit and found the igniter wire was pinched between the module and a manifold pipe, folding the wire almost in half. I replaced the igniter and module and retested. Found burner to be fully functional. Repair completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer banging around. Tested unit and found that the gear case was bad along with the suspension. Replaced gear case, belt, cam, capacitor and suspension. I then tested the unit to make sure the basket was not damaged and was good. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived onsite for unit not draining. Upon arrival inspected unit. Found unit drain pump harness disconnected, drain pump and main control shorted. Secured harness and replaced pump and control. Tested unit and unit is now functioning properly. Job complete"

Arrived onsite for vent hood not functioning. Upon arrival tested unit . Found both speeds functioning. Unit is functioning as designed although not ideal CFM per customer. Job complete

"Arrived on site for no cool. Found evaporator incased in ice,removed cover found heater lead disconnected from harness,defrosted evaporator new heater doesnt have correct connection for evaporator fan motor,complicated defrosted evaporator,removed harness assembly secured heater lead into harness added adhesive into harness to prevent lead from disconnecting reassembled unit powered unit on air flow entering fresh food section."

Arrived onsite to replace faulty control. Replaced control and tested. Unit is now functioning properly. Job complete

Arrived on site for door not closing completely and light staying on . Found toe kick upside down . Reinstalled toe kick . Door is closing properly and light is turning off . No gas leaks detected at this time. Job complete

Arivved on site for door staying locked . Ran diagnostics and got long drain error code . Removed drain catch was full of articles of clothing . Cleaned Debra out of catch and reran diagnostics. All checked normal. Did recommendrunning a clean tub cycle to clear out soap build up . No water leaks detected at this time. Job complete

"Five on site and inspected oven and found at this time all functions are operating properly. Recommend it to homeowner that oven be connected to Wi-Fi to receive updates to prevent any issues with control panel operation. Also found an extended family member has put foil on the bottom of the oven during a bake cycle. Explain to homeowner that this is now permanent and cannot be removed, job complete"

"Arrived on site and found ovens reach preheat in expected amount of time. Internal oven temperature is correct on both ovens. Home inspector was using an infrared thermometer and these are not accurate enough and only measure surface temperature not actual oven temperature. Explained to builder, new homeowner and took picture. Both oven showing correct temperature , job complete"

"Arrived on site and found model and serial didnt transfer, attempted transfer again but it isnt working. Spoke with techline and they said Siri will no longer operate and dryer cant be repaired. Drying functions are still working and customer can use it without WiFi until replacement is made, job complete 7736498794"

Arrived onsite for dryer not starting. Upon arrival inspected unit. Verified support voltage and was good. Test fuse and cutoff and were good. Tested start switch and timer and were good. Disassembled and inspected motor and found motor failure. Ordering motor. Part covered under 10 yr. Schedule for 31. Please confirm with customer if available .

Arrived on site for microwave not heating . Found mag out . Recommended changing both mag and inverter .

"Arrived on site to diagnose refrigerator losing cool in refrigerator compartment. Examined unit and found RC at 61, FC at 0. RC fan tries to spin but just grinds. Removed evap cover and found fan feels like it's scraping. Replaced evap fan and tested. Verified proper function and cooling.

Arrived on site for leaking washer . Found tear in bellow . Ordering bellow . Call to set return ; ordrng 1 W11314648 (Bellow)

Arrived on site to test unit for unit leaking out the front of the door. Test unit and found upper rack adjusters broken making rack not sit correctly on to manifold making manifold spray water to front door. Ordering new adjuster kit and bottom spray arm ; ordrng 1 W10712395 (Adjuster kit) and 1 W10837249 (Bottom spray arm)

Arrived on site to test unit for not washing. Test unit and found and sump and motor. Ordering new sump and motor office to reschedule ; ordrng 1 W11613570 (Sump and motor)

"Arrived onsite for washer leaking. Talking with the customer only leaks when in use. I ran the unit In diagnostic mode and I then flipped it up look underneath the unit. I saw a few drops run off the back of the gearcase, i put my hand up on the top of the gearcase and there was a litter bit of water. We just installed a gearcase a few months ago and the customer said that is when they noticed the water. Going to order a new gearcase and the outer tub.; ordrng 1 W11219115 (Outer tub) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)"

"Arrived on site for leaking water. Upon arrival test unit by filling tub with water. Supply hoses, valve, and tub are all good. Found leaking water from outer drain hose. Uploaded picture on SD. Need to order outer hose. Office to reschedule ; ordrng 1 W11244231 (Outer hose)"

"WOC54EC0HS20 Arrived to correct door issue. I found the door required Lessing on it to get the light to go out. Further inspection revealed the unit was installed incorrectly and the back of the legs were not touching the bottom of the cabinet, on the right rear corner, gapped by approximately 3/16. Using shims, I was able to correct the units leg contact points and get it to sit flatly within the cabinet, and plumb within the installation cutout. During testing the door operation was improved, but still unsatisfactory to the consumer, whom is familiar with the product. The customer told me the unit was a replacement for a prior damaged one and the issues started after this one was installed. I suspect the switches were damaged at some point prior to this installation and the right side is where the issue lies. Seeing this type of issue prior, the right interlock is damaged and will require replacement. I verified the door is sealing and compressing the gasket as expected. Office to order part and contact the customer and to arrange return service with GCO.; ordrng 1 GCO (GCO) and 1 W11033422 (Interlock)"

"Arrived on site to replace cooling fan . While taking screws out of cook top ,broke a head off one and stripping heads on other front burners . Ordering center and both front burners . Call to set return . No gas leaks detected at this time ; ordrng 1 W10552123 (Lf front orfice) and 1 W11628649 (Rt front orfice) and 1 W10552124 (Center) and 10 W11241230 (Screws)s"

"Arrived on site. Found excessive moisture on mullion,removed mullion broken wire at mullion ordering a new mullion and fresh food door gasket; ordrng 1 W11455378 (Mullion) and 1 W11456682 (Ff gasket)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was missing the insulation for the sound barrier. Customer explained it was originally installed and after last tech was out it was not there and unit is now louder than it used to be. Im ordering a new shield . No leaks where observed during service. ; ordrng 1 W11553445 (Shield)"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit not washing dishes. Entered diagnostics and found error codes 4-3, 7-1. Unit will need a sum and motor to complete repairs. Im ordering parts and reschedule to return. ; ordrng 1 WPW10482462 (Sump&motor)"

"Arrived on site for dishwasher leaking from left side . Ran diagnostics and then beginning of normal wash found water dripping from vent tube . Vent door is not closing during wash . Ordering vent ,gasket and vent cover ; ordrng 1 W11414073 (Vent) and 1 W11545539 (Gasket) and 1 W11545539 (Vent cover)"

Arrived on site for dryer flashing error codes and longer then normal dry times . Found float error code . Ordering float switch and pump if needed . Call to set return ; ordrng 1 W11110114 (Float switch) and 1 W10903190 (Pump)

"Arrived on site to test unit for left front burner not igniting, tested unit found igniter not sparking, inspected connections and found them all good, ordering front left igniter and spark module, office to reschedule ; ordrng 1 W11590249 (Spark module) and 1 W11666003 (FL igniter)"

"Arrived on site to test unit for burners not working, tested unit found 2 right burner not getting hot, removed back panel and found a shorted wire to ground leading from 2 right switches, fixed wire with butt splice but its still not heating, customer stated that both of the right switches sparked out when he tried to use them, ordering control and all switches, office to reschedule ; ordrng 2 WP3148952 (Infinite switch)s and 2 WP3149400 (Infinite switch)s and 1 W11594224 (Control)"

"Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Customer advised that the unit will do the sensing portion of the cycle and then will completely quit and say that that job is complete without filling with water or starting the actual cycle. Ran it through diagnostics and found an F7 E4 (basket re-engagement fault) and F6 E3 (ACU cannot hear MCU) eror codes. Tested the unit and found agitation working but the spin portion of the cycle not working. Gained access underneath and found the slider intact but partially worn. Replaced the slider and tested the unit. Still have the same issue. Replaced the control due to the error code message and control. Fault. Tested the unit again and still had the same issue. Checked through the wire harness and found the white wire going to the shifter from the control open, indicating a bad circuit and harness. Ordering the harness and rescheduled the customer; ordrng 1 W11568984 (Lower harness)"

Refrigerator is still having frost buildup in freezer will need to bring back silicone and fill Any remaining air gaps; ordrng 3 W10841140 (Silicon)s

Arrived onsite for a DW that is leaking. Upon inspection I found the leak coming form the sump&motor. I replace the sump&motor and upon testing I found that the new sump&motor was leaking from the seal around the edges for the sump&motor. I am ordering a no the one and rescheduled; ordrng 1 W11178672 (PUMP&MOTOR)

"Arrived on site to test unit found not producing enough ice, tested unit found ice bin has a whole on the bottom, causing ice to fall out from bin and customer constantly cleaning up causing ice maker not to keep up with production, ordering ice bin,rescheduling ; ordrng 1 W11129522 (Ice bin)"

"Arrived on site to test unit for not spinning. Found actuator engaging from agitate to spin but gearcase shaft appears to be stripped. Unable to remove washplate without causing damage. Recommend replacing gearcase, belt, cam, actuator, suspension, hub nut and wash plate. ; ordrng 1 W10752283 (Wash plate) and 1 W11130362 (Suspension) and 1 W10528947 (Hub)"

"Arrived on site for range, that font left burner would take to long igniting. Upon arrival confirmed issue. Inspected burner and found sparker arcing over and down to the cooktop and not upward to ignite gas on time. Found screws to multiple burners to worn down to be safely removed without breaking. Will need finings reported to get autho for replacement of burners heads, screws, and orfice holder asm before rescheduling. ; ordrng 1 WPW10515455 (Burner head) and 1 WPW10515454 (Burner head(LR)) and 1 WPW10515453 (Burner head(RR)) and 8 WP3368921 (Screws)s and 1 W11197500 (Hold(LF)) and 1 W11643127 (Holder(LR)) and 1 W11661950 (Holder(RF)) and 1 W10732139 (Holder(RR))"

"Arrived on site for washer needing previously diagnosed control. Upon arrival installed part and reset unit. Found washer still failing to operate past initial start up unles it was run in diagnostics. Could reach techline due to holiday, but spoke with SW on site. Due to washer symptom not being well documented with info, will need research done to find why unit is stuck in frozen loop start up; ordrng 1 Cnote (Needs research)"

Arrived onsite for door alarm continuously beeping. Upon arrival inspected unit. Tested and found lights and switches functioning. Called tech line for assistance. Tech recommend User interface W11664671 per service issue . Robert- SR#7736502488. Ordering interface control. Office to reschedule.; ordrng 1 W11664671 (Control) and 1 W11455229 (Main control)

"Arrived on site to inspect venthood not venting and making noises. Upon further inspection, I tested the unit and found the motor making a grinding noise. I removed one the motor screens and retested and verified the motor making the grinding noise and not some debris. I am ordering a PARTS RESEARCH-BLOWER MOTOR ASSEMBLY and notified the office that the unit model number does not show up in a parts breakdown and am unable to order the part needed. I advised the customer that once we receive the blower motor assembly, someone will notify them and schedule return service.; ordrng 1 PARTSRESEARCH (BLOWER MOTOR ASSEMBLY)"

Arrived onsite for a freezer not making ice. I found ice in the mold. I ran a harvest test and the icemaker went thru a harvest and worked as designed. I ran a fill test and could hear the valve energizing but no water entered the mold. I disconnected the fill tube at the filter and ran the fill test again and had water coming out of the filter head. I ran service test 66 to turn the fill tube heater on and the UI reset and knocked me out of diagnostics showing a power failure. I checked the resistance on the fill tube heater and found it showing 19 ohms and in range. I disconnected the heater and ran test 66 again and verified 12 VDC to the heater. I reconnected the heater and every time test 66 was turned on the UI would reset and show power failure. The UI and possibly the fill tube assembly will need to be replaced. Ordering W11404238 UI and marking all other prescreened parts as UORV. Office to RS.; ordrng 1 W11404238 (UI)

Arrived on site to test unit for unit not heating. Test unit and found magnetron cover damaged. Will order new covered and will need to replace magnetron inverter and covers on return visits. Office to reschedule ; ordrng 2 W10915651 (Cover plate)s and 1 2hours (2 hours)

"Arrived onsite for a refrigerator that is making ice that tastes bad. Upon inspection I found the to be true. I suspect that the reservoir may have some contaminants stuck in it due to some new home construction in the area. Upon replacing reservoir, I put a hole in the new one. I am ordering a new reservoir and rescheduling. 06/01/23; ordrng 1 W11613294 (RESERVOIR)"

"Arrived on site for washer not draining . Ran diagnostics, no error codes. Unit will drain but kicks out and shuts off when going to agitation or spin . Replaced,cap and actuator. Still shutting down . Ordering , harnes ,conrto and motor . No water leaks detected at this time. Call to set return .; ordrng 1 W11607637 (Control) and 1 W11497303 (Motor) and 1 W11665967 (Lower harness)"

Arrived onsite for washer that is shaking. When I looked parts I had parts for a front loader. There is a pic of ser/model of a front load washer and the pic of the ser/model of there unit. Ordering parts for the unit.; ordrng 1 W11178227 (Tub) and 1 W11400156 (Suspension)

Arrived onsite for refrigerator making a noise. On inspection I gain access to the back of the unit and took the back cover off. Then open the doors to make the compressor come on. When the compressors came on I could hear the noise. I pin power it to the fc evap fan making the noise. Did not have one on the truck ordering and rescheduling. No water leaks detected during service.; ordrng 1 W11314192 (Fc evap fan)

"Arrived onsite and found new install unit had never made ice, found all base functions operating as designed, proper pump, valve and condenser fan and compressor energizing but no cool. Ordering sealed system repair. Office to reschedule. ; ordrng 1 WPW10605286 (Compressor) and 1 WPW10218037 (Evaporator) and 1 W10843121 (Non uv drier) and 1 W10913906 (Access valve)"

Arrived on site to test unit for broken element support. Part was damaged in box. Ordering 2 to ensure completion on return visit. Office to reschedule. ; ordrng 2 W10909479 (Support)s

Arrived on site to test unit for console acting erratic. Found no stored error codes. Customer does have app downloaded and connected to WiFi. Recommend console replacement. Office to reschedule. ; ordrng 1 W11600370 (Console)

Arrived on site to inspect unit for rust on outer door. Maiden number we had was incorrect. Updated model number. Office to reschedule. ; ordrng 1 W11416792 (Outer door panel)

Arrived on site to test unit for gasket rolling. Found liner in door is too far separated causing gasket to roll when door is closed and not allow a proper seal. Recommend replacing right RC door in stainless. Office to reschedule. ; ordrng 1 LW10564036 (RH door)

"Arrived on site and found no ice production, freezer temperature is currently 4-5 degrees, attempted to cycle icemaker with test 44 and it didnt run, inspected wiring at bottom of door and dont see any physical damage to wires but shroud is torn. Ran test 44 again and it now cycled, ran test 45 and it filled with water. Will order a new door to complete repair.; ordrng 1 W11566701 (Freezer door)"

"Arrived on site and customer described chatter noise when icemaker is filling. Ran test 45 and did not hear any chatter at this time. There is also condensation on top of freezer gasket, techline had an internal memo that never became a service pointer to add gas material underneath. If you are a returning technician and have never done this ask for advisement. Add water pressure regulator behind refrigerator ; ordrng 1 W10786952 (Water pressure regulator) and 1 8212547RP (Water line) and 3 W11159742 (Gasket)s"

"Arrived on site to diagnose dryer that is making a consistent buzzing sound. Examined and tested unit and confirmed noise happened soon after cycle started. Noise sounds similar to a buzzing capacitor. Sounded like noise was coming from the control triacs. Replaced control and retested. Noise still present with new control, but slightly quieter. Traced noise to interior of unit where it's either coming from a buzzing steak valve, or the motor itself. Noise sounds electrical and does not sound like rotational mass noises. Ordering motor, valve and internal electrical parts to resolve. Office to schedule when all parts arrive. ; ordrng 1 W11664629 (Main Harnees) and 1 W11213863 (Steam Valve) and 1 Research-steamvalve (Research steam valve) and 1 WP3387747 (Heater) and 1 WP8557403 (Thermostat) and 1 280148 (Thermal Cutoff)"

"Arrived on site to follow up on refrigerator that was leaking water consistently. Examined unit and found the evap pan was full again. On closer inspection found the compressor scalding hot due to condenser fan not running at all. Compressor running constantly with no cooling, causing defrost water to sit in drip pan and not evaporate. Advised customer we need to replace tue condenser fan to resolve. Orsering fan and control to resolve. Return visit set for 5/31. ; ordrng 1 WP2188874 (Condenser motor) and 1 WPW10366605 (Defrost Contol) and 1 WPW10583800 (Thermostat)"

"Arrived onsite and found unit operating with inconsistent microwave function. No perceptible level issue or install issue. Discussed with GC and have ordered the inverter and the interlock assembly, returning with hinges. Requesting GC be the attending technician to evaluate possible installation causation. ; ordrng 1 W11578579 (Inverter) and 1 W11033422 (Interlock)"