We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Austin, TX 78744
Matthew
Job Details:
10/21/2022
Arrived onsite for drum bouncing. Upon arrival inspected unit. Applied pressure to basket and found suspension completely failed. Needed suspension rods W11130362 replacement. Replaced rods and tested. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS0
Near Austin, TX 78734
Leonardo
Job Details:
10/21/2022
Arrived on site to replaced heating element from special project. Replaced heating element test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKV0
Near Lakeway, TX 78734
Leonardo
Job Details:
10/21/2022
Arrived on site to replace heating element due to special project. Replaced heating element test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Waco, TX 76705
Jonathan M
Job Details:
10/21/2022
"Arrived on site for a dryer that has no heat. Inspected unit and work area. Did confirm the customers complaint and check voltage to the unit. Found a home 120 V from line one to neutral, 22.7V from line 2 to neutral, and 88.7 V from lie one to line two indicating a electrical supply issue. I double checked voltage at the plug and did confirm improper voltage. Advise the customer they will need an electrician to fix the electrical supply to resolve their issues. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Waco, TX 76705
Jonathan M
Job Details:
10/21/2022
"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised the issue was not with the unit leaking but with the unit not draining. They advised that they would find water in the bottom of their dishwasher when they would go to load it. They advised that at that point the unit would not drain if they hit the cancel button. Tested the unit and found the unit filling, recirculating, and draining as designed. The customer advised they had just replaced the drain hose and will call back if any issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Hewitt, TX 76643
Jonathan M
Job Details:
10/21/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced inlet valve, icemaker, and added silicone to the outer edges of the filter. Test of the unit after jumping the icemaker in the unit harvested and filled as designed. Call complete."
We serviced a
AMANA WASHER
Model NFW5800HW2
Near Waco, TX 76712
Jonathan M
Job Details:
10/21/2022
Arrived on site for a washer that will not start a cycle. Inspected unit and work area. Customer advised that the unit went into the childs lock and they were unable to get it out of it. Did confirm the customers complaint and attempted to remove the child lock and was unable to. Did find voltage going to the user interface. Replaced the user interface assembly (W11325578) and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78732
Vincent
Job Details:
10/21/2022
"Arrived on site for dishwasher, inspected unit and work area. Replaced heating element with new one and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHW00
Near Austin, TX 78732
Vincent
Job Details:
10/21/2022
"Arrived on site for refrigerator inspected unit and work area. CX complaint is the RC evap keeps freezing up every month or so. Took temps FC 12? RC 22?, previous tech wash out and cleaned the drain tube, but refrigerator was never fully defrosted. I advised CX to fully defrost refrigerator for 48hrs and then after defrosting to let cool for 24hrs. I also let CX know if the issue continues after defrosting we would have to proceed with electronics. CX signed the waiver to defrost. Job completed"
We serviced a
MAYTAG WASHER
Model MVW7230HC0
Near Dripping Springs, TX 78620
Andrew
Job Details:
10/21/2022
"Arrived on site to test unit for no power. Found control receiving proper voltage but not sending to console. Replaced board, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JS1
Near Lorena, TX 76655
Jonathan M
Job Details:
10/21/2022
Arrived on site for a cooktop that has a right rear burner out. Inspected unit and work area. Did confirm the customers complaint and found the element had blown on the coil. Replaced the right rear element (W11171119) and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Lorena, TX 76655
Jonathan M
Job Details:
10/21/2022
Arrived on site for a washing machine that is not locking the lid. Inspected unit and work area. Tested the unit in a normal wash cycle and found the lid attempting to lock but not actually locking. Replaced the latch assembly (W11513248) ad tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Temple, TX 76502
Jonathan M
Job Details:
10/21/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the evaporator fan harness and user interface and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Temple, TX 76502
Jonathan M
Job Details:
10/21/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the middle rack stops only because that was all that was needed and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Manor, TX 78653
Cliff
Job Details:
10/21/2022
Arrived on site to diagnose a range with a damaged panel. Found control panel dented and replaced panel. All is working properly at this time.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Austin, TX 78725
Joe Z
Job Details:
10/21/2022
Arrived onsite for washer will fill but will not agitate or spin. Upon arrival ran diagnostics manual test and agitation and spin do not operate. Found failed capacitor. Capacitor has zero capacitance . Need to replace the capacitor w11428524. Replaced capacitor and retest unit. Unit now agitates and spins correctly. No leaks present at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Austin, TX 78748
Joe Z
Job Details:
10/21/2022
Arrived onsite to install preordered parts. Replaced water fill valve. Ran automatic test and unit operates correctly. Ran normal cycle and unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78745
Joe Z
Job Details:
10/21/2022
Arrived onsite for dishwasher Not Starting or Operating . Upon arrival inspected unit and found that there is no power to unit. Checked breaker and is not tripped. Got zero voltage at wall outlet. Ran unit with extension cord to a different circuit. Test unit and unit operas designed. Advised customer contact an electrician. No leaks present at this time. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HC0
Near Dripping Springs, TX 78620
Andrew
Job Details:
10/21/2022
"Arrived on site to replace control, filter and lower harness. Found no issues with continuity through harness. Found power filter working as designed. Unit would not spin, lid wouldnt lock, voltage to valves was fluctuating, unit was acting completely erratic. Cycled power to unit and found lid would lock but not unlock. Replaced control, unit working as designed. Advised customers to download Maytag app and connect unit to WiFi for software updates. I believe issue is with software. Resistance on motor and drain pump were good. If issue persists recommend control, console and lid lock. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near San Marcos, TX 78666
Andrew
Job Details:
10/21/2022
Arrived on site to test unit for not cooling found leak from solder at evap. Discharged system and fixed pinhole leak and replaced UV drier. Vacuumed system and held vacuum for 35mins. Charged to specs. Completely drenched exposed SS components with bubble solution and was unable to find any more leaks. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ00
Near San Marcos, TX 78666
Andrew
Job Details:
10/21/2022
"Arrived on site to test unit for nothing but crushed ice dispensing no matter what setting. Found solenoid was not connected. Secured connection, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near San Marcos, TX 78666
Andrew
Job Details:
10/21/2022
Arrived on site to test unit for not spinning out clothes intermittently. Found spin speed on delicates cycle was at slowest speed. No stored error codes. Ran diagnostics cycle with no issues. Unit is connected to soft water system. Advised to run clean cycles periodically and minimize detergent use to prevent issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Canyon Lake, TX 78132
Andrew
Job Details:
10/21/2022
"Arrived on site to test unit for RC not cooling. Evap is not frosted over but random frost build up on walls of FC and air ports frozen over. Removed all frost and applied caulking between linear and cabinet in excessively open areas. Used heat gun again to form gaskets again. Unit is sealing, advised to monitor. If issue persists recommend replacing lower door hinge shim( WP2201567)x2. Job complete."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Kyle, TX 78640
Kevin
Job Details:
10/21/2022
"Arrived on site and replaced control board and motor diagnosed on previous visit, washer will now complete a calibration cycle, and an automatic test cycle. Agitation and spin are working properly, job complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Kyle, TX 78640
Kevin
Job Details:
10/21/2022
Arrived on site and found dryer will run but start button has to be held down for 5 to 10 seconds. During this time motor slowly build up speed until it runs. Checked incoming power and found when start button is pressed one leg jumps up to 190 votes from 120 while the other leg drops to 40 V from 120. This is an issue with the incoming power not the dryer. Customer will contact an electrician to correct the issue.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Austin, TX 78746
Luis
Job Details:
10/21/2022
"Arrived on site. Installed inlet tube,customer is having installers connect water line to unit."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Jonathan M
Job Details:
10/21/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the slider and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Harker Heights, TX 76548
David Z
Job Details:
10/21/2022
"Arrived on site to diagnose washer that was banging around when spinning. Examined unit and found shocks and springs are good. Checked level of unit, and found it diving over 1/2 forward, causing excessive movement in the tub. Adjusted level on unit and tested with a wet towel. Found movement within spec. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Hutto, TX 78634
Maurice R
Job Details:
10/21/2022
"Arrived onsite for dryer making loud noise. On inspection the noise was coming from the left side of the dryer. Replaced wheels,tension pulley and motor. Tested the dryer for ten minutes and the sound was not there. The motor was making a noise when spun by hand."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Round Rock, TX 78664
Maurice R
Job Details:
10/21/2022
Arrived onsite for Heating Element - SP W11540964 - Special Project S17304. Ran unit in diagnostics mode and no water leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model JGRP536HL01
Near Austin, TX 78731
Kimo
Job Details:
10/21/2022
Arrived onsite to install previously diagnosed parts. Upon arrival I installed new hinge and tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA00
Near Austin, TX 78731
Kimo
Job Details:
10/21/2022
Arrived onsite for ice machine that is making too much ice. Upon arrival found that the ice in the bin was bunched up towards the frost of the unit I leveled the unit so that the ice would sit more evenly in the bin. Upon found inspection I found that the bin thermistor was getting 5vc to it. Which leads me to believe that the bin thermistor is going bad I replaced the thermistor WPW10511923. And tested unit and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Matthew
Job Details:
10/21/2022
Arrived onsite for spray arms not functioning. Upon arrival inspected unit. Put unit in diagnostics and found stored error code 4/3- wash motor not energizing. Ran test and confirmed no motor operation. Replaced wash motor W11025157. Tested unit and unit is functioning properly. All other components are functioning. No leaks present at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBBL306ESS01
Near Austin, TX 78704
Luis
Job Details:
10/21/2022
"2115 bracken ridgeArrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds installed updated led modules all leds working as designed. Autho S84638"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Braunfels, TX 78132
Kevin
Job Details:
10/21/2022
"Arrived on site and found saved error codes F6E3 acu cannot hear mcu , F7E7 motor unable to reach target rpm. Set washer to run a diagnostic cycle and everything works except motor is not moving in agitation or spin. Access to control board and found motor windings are good. Replaced control board, Inspected incoming power and found this outlet does not have a good ground. Took pictures. Used another outlet first confirming it does have a good ground and washer is working properly., Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Braunfels, TX 78132
Kevin
Job Details:
10/21/2022
"Arrived on site and inspected refrigerator and found it is unplugged. Customer has defrosted refrigerator But I also cant diagnose. Customer says there was ice buildup on the rear of the freezer section and fresh food section was getting warmer. Replaced user interface, control board, bimetal harness, and thermistor, No other parts prescreened. Requested that customer continue to monitor refrigerator for correct operation, also to allow 12 to 24 hours to cool properly, job complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Braunfels, TX 78130
Andrey
Job Details:
10/21/2022
"Arrived on site to replace previously diagnosed lid, replaced lid, ran diagnostics cycle, unit is running as designed, no leaks detected job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near New Braunfels, TX 78132
Kevin
Job Details:
10/21/2022
"Arrived on site and replaced pressure regulator and waterline diagnose by previous technician. Refrigerator would not move all the way back with the addition of the pressure regulator behind it. Had to route the pressure regulator underneath the valve for more spacing. Took multiple pictures. Customer is aware of how the water Regulator had to be installed to gain space, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Canyon Lake, TX 78132
Kevin
Job Details:
10/21/2022
Arrived on site and attempted to replace LED modules and found right middle LED module harness has broken off. Reported issue to tech line refrigerator cannot be repaired wiring inside of cabinet is not accessible. Explain situation to customer and gave them a customer service number provided by tech line. Job complete. 7734871050
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near New Braunfels, TX 78130
Andrey
Job Details:
10/21/2022
"Arrived on site to test unit for damaged door, tested unit found door bent, top left corner, replaced door unit is now functioning as designed, job complete"
We serviced a
LG WASHER
Model WT1901CW
Near Georgetown, TX 78626
Cliff
Job Details:
10/21/2022
Arrived on site to diagnose a washer with a washplate not staying on driveshaft. Found washplate spline stripped causing issue. Replaced washplate and tested unit. All is working properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS01
Near Pflugerville, TX 78660
Gerry C
Job Details:
10/21/2022
"Arrived to inspect no cool. Upon initial inspection, I found the unit just slightly cooling and keeping both chambers just below room temperature. Further inspection revealed substantial gapping at the lower mullion-to-border area, in excess of .25. Both door gaskets wee unable to conform to the gapping and curvature of the mullion and light could be seen through both as well. Prior to further attempted repair of this unit, the mullion issue had to be addressed and I contacted the MFG tech assist line, tech Adrian. File# 7734871550. I advised the tech of my findings and the unit has been submitted for PEX. No leaks observed during service."
We serviced a
KITCHENAID REFRIGERATOR
Model KSC23C8EYY02
Near Georgetown, TX 78626
Maurice R
Job Details:
10/21/2022
"Arrived onsite for refrigerator not making ice. On inspection found that then FC was 51? & the RC was 46?. Tested thermistor and found that the center FC thermistor 4.6k FC temp 51? RC 6.1K temp 48? evap thermistor 7.5M. The unit is not cooling as should, ordering the compressor. No water leaks detected during service. ; ordrng 1 W10309988 (Compressor) and 1 876765 (Pipe kit) and 1 WPW10143759 (Dryer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Pflugerville, TX 78660
Cliff
Job Details:
10/21/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found gapping on bottom mullion causing air leak. Mullion will need to be shaped and sealed with food grade silicone; ordrng 1 WP482338 (Silicone)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Jarrell, TX 76537
David Z
Job Details:
10/21/2022
"Arrived on site to diagnose refrigerator that is not cooling in the refrigerator compartment. Examined unit and found freezer good, but RC has a large sheet of ice built up on the evaporator. Provided estimate to replace fan scroll + evap thermistor Also found service pointer W11612766 applies, which also recommends replacing UI / Control combo if other issues are not present. Ordering fan scroll, UI and control combo and thermistor to resolve. Office to schedule when parts arrive. ordrng 1 W11098695 (Fan Scroll) and 1 W11509095 (UI and Control Kit)"
We serviced a
JENN-AIR COOKTOP
Model n/a
Near Austin, TX 78746
David S
Job Details:
10/21/2022
"Arrived on site for Jenn-Air induction cooktop top making a noise and the center burner heating unevenly. I gained access to the model and serial sticker and verified the model number JIC4536X00 . I spoke to the customer about the noises she is hearing, and how the unit operates. I am ordering the center hot plate WPW10396779, as it is no longer equally distributing heating along the pad. ordrng 1 WPW10396779 (Center hot plate)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM6
Near Copperas Cove, TX 76522
Tyler
Job Details:
10/21/2022
"Arrived on site for refrigerator with a broken door gasket as well as the icemaker not working. Upon arrival confirmed issue but found unit unplugged. Upon further inspection I found cause of the freezer door not shutting correctly had been due to a prior clogged drain line from the freezer evaporator and was able to clear the clog and ensure that the freezer door could open and shut properly. Also found that the left side RC door gasket at the bottom was torn and And the icemaker is only receiving 18 V due to the thermal fuse breaking in the wiring harness. replacement of the following two parts W11256689 harness, W10830048 LH gasket; ordrng 1 W11256689 (Im harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Kempner, TX 76539
Tyler
Job Details:
10/21/2022
Arrived on site for washer not functioning. Upon arrival confirmed issue and found F8 E1 indicating a long or no fill error. Upon further inspection I found the cause of failure was the inlet valve not allowing enough water into the unit to continue a cycle. ordrng 1 W11220230 (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFC42FTS07
Near Austin, TX 78746
David S
Job Details:
10/21/2022
"Arrived on site for condensation build up in a KitchenAid builtin fridge. I inspected the unit and work area. I found both door gaskets 8201809 torn. I am ordering the gaskets. ordrng 2 8201809 (Fresh food door gaskets)s"
We serviced a
MAYTAG REFRIGERATOR
Model PSD2350DRW
Near Dale, TX 78616
Andrey
Job Details:
10/21/2022
"Arrived on site to test unit for water leaking, tested unit found water dripping under unit from water dispenser tube connection, ordering 1/4 connector,ordrng 1 WP2198677 (1/4 connector)"
We serviced a
KENMORE MICROWAVE
Model 790.8033331
Near Georgetown, TX 78633
Lou
Job Details:
10/21/2022
"Arrived on site to inspect microwave with no power. Upon further inspection, I found the unit plugged in and the display blank. I test3d the outlet and got 123V. I removed the control panel and found the thermal fuse blown. I tested the 120V & 70V thermostats that sit behind the panel and found the 70V thermostat bad. Using my jumper wire, I bypassed the thermostat connectors and used another jumper to bypass the fuse and plugged the unit in and it came on.I am ordering the thermostats, cutoffs, fuse (2) and CNOTE-LSO PER CUSTOMER REQUEST . Unit left unplugged for safety and duct cover with screw inside the unit. ; ordrng 1 5304509475 (Thermostat) and 2 5304509451 (Fuse)s and 1 5304509469 (Thermal cutoff) and 1 5304509449 (Thermostat) and 1 5304509474 (Thermostat) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Del Valle, TX 78617
Matthew
Job Details:
10/21/2022
"Arrived onsite for refrigerator not cooling in fresh food section. Upon arrival inspected unit. Found ice formed on evaporator . Ice blocked air flow and prevented unit from cooling properly. Customer has had to defrost multiple times. Ran diagnostics and thermistor passed . While running fan test, fresh food evaporator fan did not energize. Ordering Evaporator fan and service pointer kit W11457241. Customer to hav fridge completely defrosted 48 hrs before next appointment. ordrng 1 W11457241 (Drip pan) and 1 Shims (Shims) and 1 W10799016 (Evap fan)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JT0
Near Kyle, TX 78640
Leonardo
Job Details:
10/21/2022
Arrived on site to test unit for unit giving F2E0 erro code. Control board problem. Will order new board ; ordrng 1 W11316357 (Control board)
We serviced a
JENN-AIR OVEN
Model JJW2830LL00
Near Austin, TX 78734
Leonardo
Job Details:
10/21/2022
Arrived on site for error code and unit was pulled out but did not have part. ordrng 1 W11448962 (Control board)
We serviced a
UNKNOWN REFRIGERATOR
Model JB36NXFXLE01
Near Austin, TX 78734
Luis
Job Details:
10/21/2022
Arrived on site for no lights. Diagnosed a defective led module ordering updated led kits follow service pointer. ordrng 4 W11632139 (Led 4 kits total of 12)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near New Braunfels, TX 78130
Andrey
Job Details:
10/21/2022
"Arrived on site to test unit for not cooling, customer stated that unit Tripped breaker, after she turned it back on LED module in FC did not work, tested unit found shorted LED module and not receiving voltage to module ; ordrng 1 W11203924 (Control box) and 1 W11602886 (LED module) and 1 W11457217 (Door switch)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near New Braunfels, TX 78130
Andrey
Job Details:
10/21/2022
"Arrived on site to test unit for console not working properly, tested unit found unit has power but UI is unresponsive, cycled power with no change, attempted to get into diagnostics with no success, will need console to fix issue, ordering UI, ordrng 1 W11296171 (Console UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78731
David S
Job Details:
10/21/2022
Arrived on site for KitchenAid dishwasher gasket being broken. I inspected the unit and work area. The customer showed me the piece they found. I opened up the dishwasher door and found the bottom door seal corner missing. I am ordering the door bottom seal W11606677 to complete the repair. ordrng 1 W11606677 (Bottom door seal)
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near New Braunfels, TX 78130
Andrey
Job Details:
10/21/2022
"Arrived on site to test unit for missing bottom oven, tested unit found missing bottom oven rack, ordering part, ordrng 1 WPW10550642 (Rack)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB03
Near Austin, TX 78730
David S
Job Details:
10/21/2022
"Arrived on site for gladiator fridge door opening on its own. I inspected the unit and work area. I watched the door and after 30 seconds I found it would open on its own. I inspected the gasket and found it in good condition. I found the door slightly warped. Not allowing a good seal. I am ordering a new door. I recommend the customer place a 1/4 piece of wood under the wheels so the fridge leans slightly back, using the weight of the door to keep it closed. ordrng 1 W11233211 (Door)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIA18PNLS4
Near Austin, TX 78738
Luis
Job Details:
10/21/2022
"Arrived on site found loud noise and weak ice production,found water pan not filling correctly weak water flow to pan unit will need a new valve. ordrng 1 W10801996 (Water valve)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Harker Heights, TX 76548
David Z
Job Details:
10/21/2022
"Arrived on site to diagnose washer that is vibrating excessively when in use. Tested unit and found the unit is shaking and vibrating abnormally. Checked basket and found the hub is worn, and basket is wobbling on the gearcase shaft. Ordering new hub/suspension; ordrng 1 W10528947 (Hub) and 1 W11550891 (Agitator)"
We serviced a
MAYTAG REFRIGERATOR
Model MFC2062DEM00
Near Austin, TX 78750
Kimo
Job Details:
10/21/2022
"Arrived onsite for and refrigerator that in not cooling upon inspection I found that a hard start was installed on the unit. Upon further inspection I found that the compressor was pulling .98 amps and the temps in the rc was at 80* and fc was at 73* I contacted Bruce at tech line and tolled him of my findings and it was determined that theres a leak in the sealed system and that the compressor would be covered but the harness and start device would have to be replaced with an oem one and cx would not be covered for those parts. Due to the nature of the seals system leak the evap access valve and uv dryer will have to be replaced, I also found that the right side rc door gasket was tipped causing a air leak. I am ordering a ss Sr#7734877483. ordrng 1 W10830162 (Gasket) and 1 WPW10466675 (Compressor) and 1 W11506635 (Access valve) and 1 W11224411 (Harness) and 1 W11256565 (EVAPORATOR) and 1 Uvdrier (Uv drier)"
We serviced a
WHIRLPOOL FREEZER
Model WZF79R20DW06
Near Cedar Park, TX 78613
Vincent
Job Details:
10/21/2022
"Arrived on site for freezer, inspected unit and work area. CX complaint freezer not cooling. Tested temps and they where reading 03? they are in range. I also noticed the red blinking light for high temp. Tested the. Thermistors and they where in range. Called tech and spoke with Robert SR# 7734870964 suggested to replace the control board. No leaks observed during service. ; ordrng 1 W11579401 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78717
Maurice R
Job Details:
10/21/2022
"Arrived onsite for refrigerator water leak. On inspection found water inside at the bottom of the cabinet. Used the UI to take measurement. The temp in the FC 14? RC temp 39?. The avg temp freezer 4 fridge 35, saw a slight frost in the FC but no ice on evap. Saw no ice in RC. Checked the the drain tube it was fine. Ordering UI W11574767, control board W11574770 wiring harness W11410826. I saw no water leaks detected during service. ; ordrng 1 W11574767 (UI) and 1 W11574770 (Control board) and 1 W11410826 (FC wire harness/thermistor)"
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDM
Near Jarrell, TX 76537
David Z
Job Details:
10/21/2022
Arrived on site to diagnose refrigerator leaking water from icemaker. Examined unit and found fill tube wasn't seated in the bucket on the icemaker and was spraying straight down. Adjusted fill tube and tested. Verified working properly. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100VQ0
Near Georgetown, TX 78626
Gerry C
Job Details:
10/21/2022
"Arrived to inspect no spin. I found the clutch would not engage and after disassembling, determined there was oil within the friction material to clutch contact points. The upper seal of the gear case output shaft had failed and most of the oil had likely been flung out of the unit at a much earlier time. Further inspection revealed the prior drive tube issue was due to the drive block having its retaining lip worn away. I removed and replaced the block, but the gear case will require replacement. I did ind possible evidence of a pinhole leak in the tub, but it will need to be investigated during the gear case instal. No leaks of the water supply observed during service. Tech GC please.; ordrng 1 285785 (Clutch) and 1 3360629 (Gear Case) and 1 GCO (GCO)"
We serviced a
JENN-AIR OVEN
Model JJW2830IL01
Near Georgetown, TX 78633
Gerry C
Job Details:
10/21/2022
"Arrived to inspect JJW2830IL01 temperatures. I monitored the upper and lower oven temperatures after a complete preheating and found them within the expected range for both chambers. I advised the CX that they will need to allow for an extended preheat and 20 minutes is usually sufficient. When using the timer, the unit will not shut off and the CX has to switch it off via the breaker. Office to order parts W11449303 W11448962 and contact the CX for return service. ; ordrng 1 W11449303 (UI)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Lou
Job Details:
10/21/2022
"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer provided a video of the noise which sounded like the valve struggling to dispense water into the tub. The noise occurred at 1:58 and 1:42 on the display. I placed the unit in diagnostics showing error code F8E2-valve electrical problem. Cleared the code and continued with testing. I never heard the valve make any unusual noises, but when the sump/motor began to force water to the spray arms, I could hear the noise but very faint. I tested two more times and could not duplicate the noise. I contacted techline and spoke to Cliff and advised the complaint and my findings. Cliff recommended replacing the valve and sump/motor assembly and provided SR#7734878023. I will return with all prescreened parts. No water leaks observed during service.; ordrng 1 W11434044 (Inlet valve assembly) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Lakeway, TX 78738
Luis
Job Details:
10/21/2022
"Arrived on site for frost on packages called tech support per tech support refrigerator is over freezing even when setting set high,ordering controls,harness and evap cover; ordrng 1 W11330486 (Side ui) and 1 W11533213 (Control kit) and 1 W11394920 (Cover evap)"
We serviced a
WHIRLPOOL MICROWAVE
Model KEMC308KSS04
Near Austin, TX 78732
Vincent
Job Details:
10/21/2022
Arrived on site to install parts previously diagnosed. Installed all parts and tested still same message present of door open. Also found the door not closing properly or activating the switches correctly. Management will contact CX for any suggestions. No charge at this time per CS.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Austin, TX 78732
Vincent
Job Details:
10/21/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint unit not cooling correctly. Took temps and RC 55? FC 10?. Found frost build up in the evap cover. Tested the voltage from control to the heater and had 120VAC. I ohm out the heater from the control and found it open. I will order the heater and the control and the freezer harness. Office will contact CX when parts are available. I explained to CX to defrost refrigerator 2 days before so we can work on it. No leaks where present at time of service. CX sign the defrost waiver.; ordrng 1 W11546690 (Control) and 1 W11546681 (Harness) and 1 W11546610 (Heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Kyle, TX 78640
Kevin
Job Details:
10/21/2022
"Arrived on site and inspected refrigerator and found mullion has condensation on it. There is a small amount of frost buildup just inside the door gasket on the lower left-hand corner of the freezer. There is also a small amount of frozen water on the freezer floor and A trail to the Evap drain. Freezer gasket is very rigid and cold. Used heat gun to warm it up and this improved its flexibility. Changed mullion heater to always on using Test 85. Will bring back door gaskets, mullion, and drain tube.; ordrng 1 W11585972 (Freezer gasket) and 2 W10917313 (Fresh food gaskets)s and 1 W11084813 (Mullion) and 1 W11252097 (Drain tube)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHV04
Near New Braunfels, TX 78132
Andrew
Job Details:
10/20/2022
Arrived on site to test unit for not making ice. Customer stated unit is making ice just not dispensing. Found coupling on ice bin broken. Recommend replacing ice bin. Ordering bottom coupling as a precautionary. ; ordrng 1 W11347840 (Ice container) and 1 WP2220458 (Coupling)
We serviced a
MAYTAG WASHER
Model MVWC565FW
Near Austin, TX 78753
Wesley
Job Details:
10/20/2022
Arrived onsite for frequent off balance loads and found unit prone to off balance loads due to weak suspension. F5E0. Adjusted level and Ordering suspension to repair. ; ordrng 1 W11130362 (Suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Austin, TX 78744
Matthew
Job Details:
10/20/2022
"Arrived onsite for dishwasher not filling with water. Upon arrival inspected unit. Ran diagnostics and found 6/4 error for float switch stuck. Ran test and unit did not fill. Checked water supply and was good. Replaced fill valve. Tested unit and did not fix the issue. Checked voltage at valve and recorded 20 vac. Called tech line for assistance. Technician provided SR#7734866630. Checked voltage at board and out put was 124vac. Diagnosed partial breakdown in wiring. Ordering wire harness. Suggested bringing float switch due to error codes. Bringing switch, float and control . Office to reschedule ; ordrng 1 W10919642 (Wire harness) and 1 WPW10195039 (Float switch) and 1 WPW10346525 (Float)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Waco, TX 76708
Jonathan M
Job Details:
10/20/2022
Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. Customer advised that the piece that broke off that was explained to customer service appeared to be from the ice container. Did verify that the ice container had broken and the inner metal shaft had split into. Unit will need a new ice container for repair. Ordering the part and the office will need to contact the customer about to reschedule date due to limited parts availability.; ordrng 1 W11347840 (Ice container)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Austin, TX 78736
Scott
Job Details:
10/20/2022
"Arrived on site for oven not reaching temp and keypad issues . Customer also mentioned steaming of UI on right side . Ran temp check ovens off 30-45 degrees off . Ordering AUTHO , both controls , both sensors , UI, and door gaskets . Set return 10-24 ; ordrng 1 W11086141 (Ui) and 2 W10859573 (Probe)s and 2 WPW10282960 (Gasket)s and 1 Autho"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Round Rock, TX 78665
Paul
Job Details:
10/20/2022
Arrived onsite for a refrigerator that is only getting to 57 degrees in the RC but the FC is cooling correctly since the previous repair. I found the FC at 5 degrees idle with no fan running and the RC at 50 degrees. I found the RC evaporator frosted up causing bad air flow. This unit falls under service pointer W11329116C. The evaporator cover and the control both need to be replaced. The control has the 6.0.0 version software. Ordering W11333076 main control and W11167902 evaporator cover. Office to RS.; ordrng 1 W11333076 (Main control) and 1 W11167902 (Evaporator cover)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Kyle, TX 78640
Kevin
Job Details:
10/20/2022
"Arrived on site and inspected refrigerator and found There is a model and serial number sticker already on the call that is a different refrigerator. Explained to customer that correct model and serial number will need to be given to extended warranty company to ensure It has correct coverage before parts can be re-ordered. Customer is going to call the Sarah warranty company and create a new service call, job complete; ordrng 1 WPW10300022 (Icemaker)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Austin, TX 78737
Luis
Job Details:
10/20/2022
Arrived on site. Found ui console not functioning correctly unable to select certain cycles unit will need a new console. See CNOTE!!; ordrng 1 W11572093 (Ui console)
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW
Near Taylor, TX 76574
Maurice R
Job Details:
10/20/2022
"Arrived onsite for error message LF. On inspection I found 5 different errors F3E2,F9e2,F0e5,,F0E3,f2e1. Then I looked under the unit in there was oil all over the unit. I showed the CX the issue with the gear case, he said he would like to get all fixed at 1 time. I informed him that we would reach out to the warranty company and see if they would cover it. No water leaks detected during service. Office to reach out to CX to reschedule.; ordrng 1 W11393685 (Gear case) and 1 WPW10581874 (Drain pump) and 1 W11173597 (Water inlet plus drawer)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elgin, TX 78621
Cliff
Job Details:
10/20/2022
Arrived on site to diagnose a washer with burning smell. Found curren from home flowing from neutral to ground and had caused ground wiring to burn in washer. Contacted techline and documented findings. Advised homeowner on issue and possible fire hazard to home. Left washer and dryer disconnected and homeowner will need to have licensed electrician correct issue and provide documentation prior to washer being repaired. Techline rep ScottFile# 7734868278; O-emld tckt
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI75X15HZ00
Near Holland, TX 76534
David Z
Job Details:
10/20/2022
"Arrived on site to follow up on ice machine that is not producing much ice. Examined ice and found very small wet cubes. Checked ice sheet and found the ice is uneven and not even forming in some areas of the evap, with above average noise coming from the sealed system. Compressor making excess noise, indicating likely bad from box. Reordering sealed system parts, compressor evap and condenser MUST be replaced. ordrng 1 WPW10218037 (Evap) and 1 WPW10605286 (Compressor) and 2 W10843121 (Non UV Drier)s and 1 WP2313624 (Condenser) and 1 W11506635 (Access Valve)"
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model TC607X4
Near Austin, TX 78734
Vincent
Job Details:
10/20/2022
"Arrived on site for trash compactor, inspected unit and work area. CX complaint was pedal was stuck and not able to open. I tested unit and found no issues. Inspected the pedal to make sure it was not broken and also found no issues. Unit is operating as designed at this time. Job completed."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details:
10/20/2022
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop,and all burners are operating as designed. I tested the bake/broil functions and the ignitor failed to illuminate/operate. I could hear the relays on the control when pressing start. I removed and replaced the ignitor and in the process, the ignitor bracket, on the burner, broke off. No gas leaks detected during service.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details:
10/20/2022
"Arrived on site to inspect range oven not heating. Upon further inspection, I tested the cooktop,and all burners are operating as designed. I tested the bake/broil functions and the ignitor failed to illuminate/operate. I could hear the relays on the control when pressing start. I removed and replaced the ignitor and in the process, the ignitor bracket, on the burner, broke off.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Scott
Job Details:
10/20/2022
"Arrived on site for not heating . Also customer mentioned they dont hear water splashing and soap sitting in tub. Ran diagnostics got wash motor , heater error codes . Wash motor would clunk but never start . Ordering sump and motor . No water leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near New Braunfels, TX 78132
Andrew
Job Details:
10/20/2022
"Arrived on site to replace control, damper, and compressor from previous diagnosis. Discharged unit and replaced UV dryer. Found compressor was sitting sideways in box and missing plug from access port causing oil to leak out. Compressor is defective and would need new compressor to fix issue. Office to reschedule. Needing two hours and SS tech on return visit. ; ordrng 1 WPW10466675 (Compressor) and 1 W10865870 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM09
Near Jarrell, TX 76537
David Z
Job Details:
10/20/2022
Arrived on site to repair sealed system due to failure. Replaced compressor and dryer on unit. Vacuumed unit and verified proper pressures present with vacuum held for 10 minutes. Unable to charge unit due to missing O ring on scale. Office to schedule when we have an R600 Kit to charge unit. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78745
Matthew
Job Details:
10/20/2022
"Arrived onsite for washer bouncing up and down. Upon arrival inspected unit. Put into diagnostics and found error code for off balance load. Tried running auto test to test remaining components but unit was shaking violently. Will need suspension replaced. Ordering belt, cam and gearcase due to squealing sound during spin. Also ordering Hub. Needs AUTHO. Office to reschedule ; ordrng 1 W11130362 (Suspension) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 AUTHO (AUTHO)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Wesley
Job Details:
10/20/2022
Arrived onsite for refrigerator operating properly and cooling but frosting up the evap. Defrost works properly in diagnostics. Ordering the control to repair. Unit is not entering defrost often enough or for long enough to manage frost. ; ordrng 1 W11546609 (Control box)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS04
Near Georgetown, TX 78633
Gerry C
Job Details:
10/20/2022
"Arrived to inspect FC door closing issue. I found the upper rack was binding and incorrectly installed. I corrected the installation and applied MFG approved lubricant and the door operated as designed. During inspection I found the FC door mismolded and unable to keep the gasket in place along the bottom edge, causing ice to form. The RH RC door gasket was torn and will require replacement as well. Office to contact the CX when parts are available for installation. No leaks observed during service. W10571967 12977880SQ W10830162; ordrng 1 W10830162 (RH RC Door Gasket) and 1 12977880SQ (FC Door, SS) and 1 W10571967 (FC Door Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Georgetown, TX 78633
Lou
Job Details:
10/20/2022
"Arrived on site to inspect refrigerator water dispenser dispensing slowly. Upon further inspection, I tested the dispenser and found the water dispensing slowly. I removed the filter and retested and it dispensed as designed. I contacted techline and spoke to Travis and advised of the complaint, my findings, the history and the SR#. Travis made contact with the manufacturer engineering dept and they advised to replace the white plastic coated braided water line with a Pex water line. Travis advised that this is the last step in attempting to correct the issue and to determine if its the water lines or the unit itself. Advised all,info documented on previous SR#7734521427. I am ordering the Pex water line and will return with all prescreened parts. No water leaks observed during service.; ordrng 1 8212547RP (Pex water line)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Austin, TX 78741
Matthew
Job Details:
10/20/2022
Arrived onsite to replace faulty freezer light assembly and refrigerator door switch. Replaced light module and switch. Tested unit and unit is functioning properly. Job complete ///251.53 CC Auth# NLX394
We serviced a
LG WASHER
Model WM2487HWMA
Near Dripping Springs, TX 78620
Scott
Job Details:
10/20/2022
"Arrived on site for washer leaking a small bit . Found small hole at bottom of door gasket . Replaced gasket. Quick wash . No water leaks detected at time of service. C-note Part 129.50 , /// 257.25 . Collected 418.66 AUTHO CH3399.Job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIO18NNZS2
Near Killeen, TX 76549
Tyler
Job Details:
10/20/2022
Arrived on site for ice machine meeting previously diagnosed sealed system repair. Upon arrival reconfirmed issue and verified leak in the evaporator then installed compressor UV dryer as well as access valve and recharged system with 5.5oz of refrigerant. Found no leaks. Reassembled and tested unit and found ice machine creating ice on evaporator. Informed customer to give unit 24 hrs to fill bin. /// from /// ///e given ///633.26 CC Auth# 9NHR9U.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Austin, TX 78749
Scott
Job Details:
10/20/2022
"Arrived on site ,replaced valve . Did find ss supply line liner was failing . Customer had new supply line . Part 73.94, /// 94.00. Collected 181.80 AUTHO 434H3P"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS2
Near Georgetown, TX 78633
Gerry C
Job Details:
10/20/2022
"KFEG500ESS2 Arrived to instal previously diagnosed and ordered part. I removed the damaged cooktop and installed the replacement. I tested operation and all functions were present. From prior service: part 373.03 and 2nd appliance reduced /// and s/c of 214.75. CX /// 104.99 +/// and a balance of ///522.62, including ///, due upon completion. ///522.62 CC Auth# 4XM9F9"
We serviced a
WHIRLPOOL WASHER
Model MLG2000AWW
Near Austin, TX 78759
David S
Job Details:
10/20/2022
"Arrived on site for Maytag washing machine intermittently stoping. I inspected the unit and work area. I tested the door switch and door latch, both are working. I found the motor struggling to spin. I found voltage from the motor control not staying steady. I found it very intermittent causing the motor to not spin properly. The motor control is /// making the unit not repairable. Customer /// diagnostics fee with /// autho KE9AAT total //////."