Arrived onsite for dryer running with power off. On inspection when the dryer is plugged in it start the drum spinning with no power or with power and it will only stop if you open the door. Ordering the control board and will return other parts. No parts installed on unit.; ordrng 1 W11561939 (Control board.)

Arrived onsite for dishwasher not cleaning dishes. On inspection put the unit in diagnostic mode and very little water was coming out of the spray arm. Installed new pump into the unit and retested. The dishwasher is now operating as design and no water leaks detected during service. W11025157

Arrive on site to inspect dryer not heating and door not closing properly. Upon further inspection found that heating element was bad. I replaced heating element and cleaned entire inside of dryer (photos). I also replaced the bad door catch which was prevent the door from staying closed. Unit is operating as designed. WP3387747 WP3389441

Arrived onsite for icemaker not producing ice. Customer stated when she woke up this morning there was ice in the bucket. I confirmed ice in the bucket. I found freezer and refrigerator temps at set point 0 and 37. I found no stored error codes for the icemaker. I found ice in the mold. I ran a harvest and fill test and both worked as designed. At this time I could find no issues because all are working as designed. I told customer to call us if icemaker is not working again. Call complete. No parts installed. No water leaks present at time of service.

"Arrived onsite for washer making a popping noise. On inspection ran unit in diagnostic cycle and the noise she heard was the slider connecting the basket to the agitator. I pulled the rotor and for and found where the slider had been rubbing on something because there was a mark all the way around the slider. Installed a new slider n to unit. Customer ran a small at before I left she said it was quieter, the noise that we were hearing was normal. The washer is operating as design. W10734521"

"WED4815EW1 Arrived on site for Wrinkle Free not working. Upon arrival, customer stated Wrinkle Shield will not engage. Instructed customer to start Automatic Cycle in order to initiate Wrinkle Shield once cycle is done. Performed test and unit cycled correctly. Unit is functioning as designed. No parts replaced"

Arrived. On site to inspect unit for long dry times. Upon closer inspection found unit heating but air flow was poor used paper test and showed customer with vent attached we needed to be on over 80 percent of holes to hold paper. Without vent less then 20 percent held paper. Informed customer vent chute must have blockage somewhere and to have that issue addressed. Job complete. NO PARTS USED.

"Arrived on site to replace previously diagnosed filter assembly fitting, UI and fill tube heater, replaced and tested, ice maker completed harvest and filled at test 97, no leaks detected job complete installed W11404237, W11515313, W11235091, WP2300868"

"Arrived on site for a dishwasher that wont wash dishes. Inspected unit and work area. The customer advised that the unit used to be running super loud but it has been running loud for six months and finally quit. Around the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and confirmed that the unit would fill, but would not recirculate the water. I replaced the pump and motor assembly and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11416362."

Arrived onsite and found unit operating with failed ice bin. Seized. Ordering ice bin. All else checks good. No parts used. ; ordrng 1 W11185686 (Ice bin)

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the lower harness and tested the unit. I found the unit working in operating as designed in diagnostics. The customer ran a set of towels on a quick wash cycle and we found the unit fill, agitate, drain, and spin through the first wash cycle without any issues. The unit is now working and operating as designed. Call complete. W11417071."

"Arrived on site to inspect unit for loud grinding noise coming from unit during normal operation. Upon closer inspection found capacitor diode and magnetron failed. Replaced magnetron, capacitor, and diode, tested unit 30 second intervals for 4 minutes total unit ran as intended. Customer called shortly after leaving saying unit is making noise again. Will need to order magnetron, capacitor, diode, and transformer. Office to reschedule. ; ordrng 1 WPW10693025 (Magnetron) and 1 W10836753 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"

"Arrived on site to install previously diagnosed part. Inspected unit and work area. I checked Continuity on the timer and found the timer did not show continuity on both sides, indicating a good timer. I installed the timer and tested the unit. I did find the unit, tumbling and heating as designed. I had the customer run the cycle and just double check to make sure that the next load would require the coin slot. I called the customer back over an hour later and the customer advised the dryer was working properly and was in having the customer. Insert coins in order to dry. Call complete. WPW10521398."

Arrived on site for dishwasher needing motor. On arrival installed w11460946. Tested unit and found no leaks and dishwasher works as designed. Call complete

"Arrived on site for no ice and damaged gasket. Ran diagnostic on optics,optics failed found freezer gasket ripped ordering optics. ; ordrng 1 W10757851 (Optics) and 1 WP2266901 (Gasket)"

WDT975SAHZ0 Arrived to install previously diagnosed and ordered parts. I removed and replaced the control panel and main control. The unit operated as designed after the parts replacement. No leaks observed during service.

Arrived onsite and replaced the console. Unit is now operating as designed. W11600370

Arrived onsite and found unit with glitching unresponsive panel. Reset power. Unit is now operating as designed. No error codes. All checks good. No parts.

"WRF757SDHZ04 Arrived to inspect no ice. I found the unit had filled the bin since the customer called in and there were no errors. I found the ice maker fill tube heater had dislodged and may have caused initial slow ice production, generating the service call. I replaced the ice maker fill tube heater and tested. Operational test good, no leaks observed during service."

Arrived on site to diagnose refrigerator not producing ice in the freezer. Ran test 121 when I saw ice bin was empty. Unit went halfway through rotation before it reset and displayed bF message indicating it thinks the bin is full. Replaced icemaker due to failure with bail arm mechanism. Retested and unit harvested properly with no further failures. Parts used - W10898289.

"WDT750SAKZ0 Arrived to install previously diagnosed and ordered parts. I removed and replaced the UI console and sump assembly and tested. I found the vent required adjustment and I corrected its fitment. Operational test good, no leaks observed during service."

"Arrived on site for no ice. Removed ice drawer,ran icemaker test failed reading bf with drawer removed,ran fill passed icemaker filled with water,replaced defective icemaker,ran harvest test passed,ran fill test passed. Used w11646196"

Arrived on site for upper 3rd row rack not sliding smoothly. Found one of the wheels was not in track correctly. Inspected all parts and are good. Reinstalled correctly. Test unit and is now sliding in and out smoothly. Unit is operating as designed. No leaks present at this time. Job complete. No parts needed

"Arrived on site for leveling issues. Found unit leaning back,uploaded pictures with a level on top of unit,unit is off about a little over 1/4 to make level,called tech support sent pictures,per whirlpool no adjustment for customer to contact whirlpool customer service,suggested added shims. Added shims on both back wheels,unit still off customer will contact whirlpool. Used 2 4387828aSR#7739723237; used 2 4387828A (Shim) from stock"

"Arrived on site for loud noise. Loud noise from freezer compartment,removed cover found blade hitting ice block,traced leak to fill tube and extension,removed ice block adjusted fill tube extension added sealer between liner and extension. Ran icemaker harvest passed,icemaker filled with water no leaks. No parts used."

"Arrived on site with new parts. Removed oven floor, replaced bake burner and bake igniter. Verified operation. Call complete."

"Arrived on site for not starting, upon arrival,inspected unit. Found water in tub. Ran diagnostics and get F9-E1 drain pump system, long drain. Raised unit to inspect and test lower components. Drain pump has correct resistance. Found harness to drain pump has break. Need to replace harness. Replaced harness W11643701. Test unit and drain pump now energizes but never shuts off. Need to replace control due to pressure switch failure. Replaced control W11626074. Test unit by operating a quick wash. Unit is now operating as designed. No leaks present at this time. Job complete."

"Arrived on site for stops operating by itself often. Upon arrival, ran diagnostics and get error code F5-E1 door switch stuck or open. Ran diagnostic cycle and all components operate correctly. Ran a normal cycle and unit fills, and begins washing correctly. I believe unit is having intermittent control issues. Need to replace control. Ordering control and door switch. office to reschedule; ordrng 1 WPW10653840 (Door switch)"

Arrived on site to replace previously diagnosed fill valve. Found error f6e4(over flow switch open). Ran diagnostics and found valve solenoid struggling to close causing unit to over flow. Replaced valve(W11684258) and unit is now working as designed. No leaks detected. Job complete.

"Arrived on site to test unit for constant draining. Upon arrival unit was unplugged, plugged unit in, as soon as unit had power drain pump kicked on and did not shut off. Could not run a diagnostic cycle. Gained access to control, removed pressure hose and blew through it, no air is able to pass through. Removed back panel and inspected pressure hose, found a kink near the basket connection port. Used hot water to soften pressure hose and removed the kink. Powered on unit, ran diagnostic cycle, all components are properly engaging and unit is running as designed. If issue reoccurs recommend returning with main harness and control. No leaks detected, no parts installed, job complete."

"Arrived on site to test unit for no power. Upon arrival customer presented closing documents, unit is in warranty. Attached image of closing documents to this ticket and also sent it to claims thread. Verified issue, inspected under the unit and junction box, found molex connector coming from the junction box to power the rest of the unit was unplugged. Connected connector, unit powered on. Ran diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for cooktop being loose. Upon arrival customer presented the cooktop that can be pushed easily on the counter. Inspected unit and found there are no securing straps or brackets attached to the unit to prevent movement of the cooktop. This is an installation issue, advised customer to contact builder so the builder can send the installer back out here to secure the cooktop properly. No parts installed, job complete."

"Arrived on site and verified mag, cap and diode were needed. Replaced mag(W10754299), diode(W11256462), and capacitor(WPW10574736). Unit now working as designed. Job complete."

Arrived onsite for unit needing belt shield replaced. Replaced shield and tested. Unit is now functioning properly. Job complete. Used w11409708

"Arrived on site to replace previously diagnosed lid switch, replaced and tested, unit is now running as designed, no leaks detected job complete installed WP3949238"

"Arrived on site to test unit for not stopping a cycle. Upon arrival customer stated unit will not turn off. Drain pump kicks on and she has to unplug it to stop. Tested unit, found no restrictions or punctures in the pressure hose. Replaced control (W11603810), ran diagnostic cycle, all components are properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site for microwave heater falling. Installed new heating element support. Verified operation, call complete."

"Arrived on site to replace previously diagnosed parts. Replaced door switch (W11551763), drive motor (W11549461), and blower wheel (WP697772). Tested unit, all components are now properly engaging and unit is heating. Unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced control (W11624943), clutch (W10754448), and slider (W10734521). Tested unit, all components are engaging properly and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for leak. Entered diagnostics and ran multiple cycle, no signs of any leak forming. Contacted builder to get more clarity, could not reach him. All components are engaging properly and unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for vent fan not engaging. Tested unit, speed 2 works well but speed 1 does not engage. Also during the use of the unit, fan will not turn on. Replaced fan motor (W11441128) and control (W11552018) as precautionary. Tested unit, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for F2E0 error code. Upon arrival console was not responsive. Cycled power, entered diagnostics and found F2E0 keypad disconnected and F2E1 stuck key stored error codes. Due to error codes replaced console (W11236895) and tested unit, all components are properly engaging and unit is now running as designed, job complete."

"Arrived on site to test unit for no power. Upon arrival unit does not respond to any inputs. Removed back panel and took voltage reading, unit is receiving proper voltage. Checked resistance on all fuses and sensors, thermal fuse is reading open. Replaced thermal fuse (WP3392519) and tested unit, unit now tumbles and heats. Took a vent test reading and found unit has poor airflow. Advised customer to get vent cleaned to prevent any further fuse or sensor failure. Unit is now running as designed, job complete."

"Arrived on site to install previously diagnosed and ordered part. Due to the magnetron cooling fan motor being seized, I removed and replaced the fan assembly and tested. Unit is operating as designed. Job completed. W11344874"

"Arrived on site to inspect refrigerator noises. Upon further inspection, maintenance advised the noise was a vibration coming from the FC section. I inspected the FC section and its cooling properly and I found no ice/frost on the evap cover. I inspected the ice maker fill tube and found it secured and not leaking water. I gained access to the evaporator and placed the unit in diagnostics and tested the evap fan motor and found the unit operating as designed. There was no frost pattern as the unit just finished with defrost. I advised maintenance that the unit is operating as designed and I cannot duplicate the noises. I recommended that maintenance speak with the tenant and if the noise comes again to get a video of the noise. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect refrigerator door switch broken and door gasket damaged. Upon further inspection, I found the right RC door gasket badly torn and the left RC door switch broken (photos). I removed and replaced the switch and gasket and using my heat gun, I warmed and shaped the gasket and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. W10830046, W11291138"

Arrived on site for a washing machine that wont drain. Inspected unit and work area. The customer advised they had a washer full of water that has been there for over a week. I checked underneath the washer and found the drain pump cover had broken off and had pulled out the drain pump connector. I fixed the connection on he drain pump and tested the unit. The unit began to work and operate as designed. I did advise the customer that they may want to wash through the load again to ensure that the clothes do not smell. Call complete. No parts were installed.

Arrived onsite for dryer not heating. Found wires not connected to the new thermistor that was installed. I connected the wires and tested the dryer. The dryer is now heating and operating as designed. Call complete. No parts installed.

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. The customer advised that the unit does fill and drain but does not recirculate the water. I ran the unit through diagnostics and found an F4 E3 (wash motor not running) error code. Around the unit for an auto test and confirmed that the washer motor would not run. I replaced the washer motor assembly and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11613479.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the control and calibrated the machine. I ran the unit through an auto test and the unit ran as designed. Call complete. W11603810.

"Arrived on site to test unit for thumping sounds. Found LR roller was damaged. Replaced rollers, idler and belt using repair kit(4392065). Unit now working as designed. Job complete."

Arrived onsite for refrigerator light not working. Found the freezer light module out. I replaced the freezer light module and all lights are working now. Customer stated the damper is making noise again. Confirmed damper is making louder noise than usual. I replaced the damper and the noise is no longer present. Unit is now operating as designed. Call complete. INSTALLED W11602886 MODULE AND WPW10594329 CNTRL.

"WRF757SDHZ04 Arrived to inspect ice issues and frost in FC. I found the ice maker fill tube heater was not attached and was not keeping the fill tube from freezing. I replaced the heater and tested, verifying expected heat. The ice maker housing required seating to the back wall. I found no other faults and adjusted the doors and cabinet. No leaks observed during service."

"Contacted customer prior to arrival. Side panel confirmed defective by DP, needs to be reordered. Talked with customer if the unit is still tripping breaker, which it is no longer doing. Advised we can check it out again on return visit. Return visit must be DZO and last call of the day for 8/23. Customer will contact me when they arrive home that day to sort out installation. Rescheduled for 8/23. ; ordrng 1 Wpw10162245 (Side Panel (inspect first))"

"Arrived on site to diagnose dishwasher leaking under unit. Ran unit and traced a drip coming from the wash motor to sump rubber elbow. Clamps were tight, elbow has a small cut in it. Replaced sump assembly and tested. Verified unit working as designed with no further leaks. Parts used - W11416363."

Arrived onsite and found unit operating with leaking from a loose connection the water valve. Secured connection. All checks good. Advised customer on repair.

Arrived on site for washer not finishing cycles . Unit is hard to get into diagnostics. Ran diagnostics got 5-2 error. Unit passed test wash . No issues found with latch . No sounds of water siphoning back in the machine. Unit is drain properly . No off balance detected . Did find control lock button not responding in UI test . Ordering ui console . No parts installed . Return set for 8/22. No water leaks detected at time of service ; ordrng 1 W11325569 (Console)

"Arrived on site for washer randomly starting a cycle . Ran diagnostics got 2-1,5-2,5-1. Checked errors twice . Couldnt find an 2-1 code . Didnt see fill vent leaking . Check out vent and pulled control out, no signs of issue with vent found and no corrosion or burn marks on control . Replaced control W11637583. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site. Pierced low side pressure in a vacuum diagnosed a leak in the system checked exposed tubing no leaks,evaporator is not a replaceable part."

Arrived on site to inspect unit for not having power. Upon closer inspection found unit wasnt receiving proper voltage at control. Found at junction box under unit where power cord ties in had shorted frying surrounding wires. Will need to order harness and return. Office to reschedule. ; ordrng 1 W11590537 (Harness) and 1 W11573809 (Terminal)

Arrived onsite and found unit operating with mildew build up in the tub. Tested and found base functions and heater operating properly. Provided thorough advice on maintenance. All else checks good.

"Arrived on site to inspect unit for broken or missing tub parts. Upon closer inspection found suspension failed causing basket to droop. Replaced suspension, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11400156"

"Arrived on site to inspect unit for spray arm falling off. Upon closer inspection found spray arm broken. Replaced spray arm, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11579565"

"UNIT 285 Arrived on site to inspect unit for broken cooktop. Upon closer inspection found glass shattered. Replaced glass, tested unit, unit is running as intended. Job complete. USED W11091927"

"arrived on site for an ice machine that is spilling ice out all over the floor when opened. Inspected unit and work area. The customer advised that the unit will not stop making ice and that if he leaves the ice machine too long, when he opens it, ice will jump all over the floor. I did confirm the customers complaint and checked resistance on the bin thermistor. I found it reading 7.79 k ohms when covered in ice reading about 37? F. I replaced the bin thermistor in test of the unit. The unit began to work and operate as designed. Call complete. WPW10511923."

On arrival verified complaint of ice bucket damaged and needs replaced. Installed ice bucket. Unit is currently making ice. Job complete installed w11185686

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Replaced Bake and broil elements. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete w11182108 and w10856603"

"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I found the unit rocking back and forth from front left to back right. I found the back right leveling leg was broken. Using my vent test kit, I tested the airflow to the unit and the first two tests failed (photos). I removed the vent tube from the back of the unit and retested airflow again and the unit passed (photo). I advised maintenance that the vents in the wall need to be checked (new apartment complex) for blockage. I tested the unit with the door open and the switch closed and found the element illuminating the back left corner vent area of the cabinet (photo) telling me the unit is getting proper voltage. I attempted to adjust the back right leveling leg and found the corner of the cabinet where the leg attaches is badly bent and the leg threads are badly damaged. I am ordering the the cabinet and leveling legs (pkg 4) and CNOTE-2HR JOB. Office to schedule return service due to the availability of parts. Unit is heating properly at this time. Maintenance advised that they might move the unit to another unit that is vacant to assist the tenant. No lint observed during service, no parts installed.; ordrng 1 8533643 (Cabinet) and 1 W11025920 (Leveling feet (4)) and 1 CNOTE (2HR JOB)"

"Arrived on site to inspect dishwasher not coming on. Upon further inspection, I found that the customer had unknowingly switched off the power to the unit from a switch located under the sink. I powered on the unit and placed the unit into diagnostics to check for any error code just in case. No error codes found and unit is operating as designed. No parts used. No water leaks present during service."

"Arrived on site to test unit for door gasket issues. Found door gasket had damaged retention clips. Replaced gasket(W11542153), tested unit to 350 with no issues. Unit is now working as designed. Job complete."

Arrived on site to test unit for not dispensing ice. Found coupler edges were rounded out and skipping on ice container coupling preventing from dispensing. Recommend coupling and ice container. Office to reschedule. ; ordrng 1 WPW10293212 (Chute) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W11244434 (Ice container)

"Arrived on site to test unit for house. Upon arrival customer stated unit would make a loud noise intermittently, presented video, noise is coming from the FC. Gained access to evaporator coil and found ice build up on top of the evap fan shroud. Ran ice maker cycle and found water is leaking from the funnel, down the back wall and getting frozen on top of the shroud, building ice and eventually making the fan blade make contact creating a loud noise. Added a full tube extension (WPW10496649) from truck stock to the end of the existing fill tube, used silicone to seal around the fill tube contacting the back liner. Ran an ice maker cycle, fill tube leak has been eliminated. Removed all the ice on the fan shroud, evaporator fan is running loud. Replaced evaporator fan motor (WP2315549) and tested unit, all components are now properly functioning and unit is running as designed, no leaks detected, job complete."

"Arrived on site for dishwasher leaking from left front side of tub . Found tub dented and leaking from tub weld . Ordering tub ,weight 2hrs . Call to set return . No parts installed ; ordrng 1 W11409866 (Tub) and 1 Weigh2hrs"

"Arrived on site to test unit for broken part. Upon arrival customer stated unit is not latching, inspected unit found strike has been broken. Replaced strike (W11457841) and tested unit, unit is now latching and is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for center burner not igniting. Tested unit, all burners are getting a spark and gas but gas dispersion on the center one is not ideal, only 25% of the burner ignites. Took apart burner head and found oil and debris covering gas pathways. Cleaned burner head and tested, only 75% of the burner head ignites. Replaced burner head (W11435660) and tested, ignition is now proper with 100% of the burner head ignited. Unit is now running as designed, no leaks detected, job complete."

Arrived on site to inspect wall oven with error code F8E0. Upon further inspection did not observed fan operating. I removed microwave installed above the oven to gain access to the junction box where the oven was wired. I replaced the fan a reassembled the unit. I tested the unit and fan is still not operating properly. Will require a return visit for further diagnosis and repair.; O-emld tckt

"Arrived on site to inspect dishwasher not cleaning properly. Upon further inspection, I placed the unit into diagnostics and observed error codes F7E1 (no heating) and F4E3 (motor not running). I verified that the motor was receiving proper voltage indicating that the motor is at fault. I replaced the pump and motor and retested the unit. Unit is now operating as designed. No water leaks observed during service. W11025157"

"MVW4505MW1 Arrived to inspect operational issues. I found no stored error codes and allowed a complete service test mode to operate, after calibration. The unit completed with all steps and no other issues of the drive system. I discussed operation of the machine with the customer and advised on detergent type and amounts. Operational test good, no leaks observed during service."

"WDP5408876 Arrived to inspect non-operation. Service test mode had F4E3 and F7E1 errors stored and I cleared for testing. I found the unit had all functions present, except for circulation pump. I verified line VAC to the pump and then found 38VAC with low Z testing, denoting a failing component on the control board. Returning tech will need to install the sump assembly and control. No leaks observed during service. ; ordrng 1 W11613479 (Sump Assy)"

"WRX986SIHZ03 Arrived to inspect moisture on door. I found the gasket had been replaced by the dealership and the liner was separated from the outer door, allowing excessive air movement. Office to order door and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11435360 (Fc door)"

Arrived on site to test unit for LF and RF burners long ignition at times. Adjusted burner heads per service pointer W11643965 and unit working as designed. Advised customer different factors play into unit igniting and at times will take longer. Complaint is normal part of operation. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site and replaced damaged agitator(W11550891). Unit now working as designed. Job complete.

"On arrival verified complaint of not sensing wet clothes are dry. Checked moisture sensor and found it is registering correctly on my meter. Unit is venting correctly. Recommend control board for not registering moisture sensor, ordering W11728014 1x. Reschedule for 8/22; ordrng 1 W11728014 (Control)"

"On arrival verified complaint of tripping breaker. On arrival inspected unit and found no signs of arcs or damage. Visual inspection of the harness shows no signs of damage. Terminal block is wired correctly and is tight. Verified voltage and polarity are correct. Checked continuity between element casings and terminals and found OL. Ran bake element and broil elements in diag test then ran bake cycle at 400 with ground strap off for 30 mins. Verified amp draw was under 16amps max. Stopped cycle and reattached ground wire. Set bake at 400 Advised customer to run for 1.5 hours and turn off cycle, unit is working as designed job complete no parts installed."

Arrived onsite for dryer noise unit 1247. Inspected dryer. Made minor adjustments to base foot support front left to improve dampening. Unit is now operating as designed and within spec. No parts used.

737_240-9912 phone number. Please delete 512-844-2335. Arrived on site for noise. Found noise is vibration noise when compressor in high speed. Removed back panel. Found tubing looked good. Used leveling legs and adjusted so vibration noise went away. Call complete.

Arrived onsite to replace previously diagnosed parts. I replaced the motor on the dryer as it was previously diagnosed to be failed. The drum is now turning and operating as designed. I shop vacuumed all the lint out of the dryer. Unit is now operating as designed. Call complete. INSTALLED W11126010 MOTOR.

Arrived on site for washer not spinning. Customer said someone just replaced suspension. Inspected under washer. Found rotor screw loose. Evidence of leak. Found agitator was loose. Removed and found agitator teeth worn. Extra time requested for removal. Office will call to schedule. ; ordrng 1 W11252784 (Washplate) and 1 Extratime (Extra time) and 1 280146 (Rotor)

Arrived onsite for dishwasher not draining. I ran the dishwasher through multiple diagnostic cycles and found the dishwasher to be draining without issue. I noticed a lot of suds buildup and cleared it out for the customer. I went over use and care for the customers unit. The dishwasher is operating as designed at this time. No water leaks present at time of service. Call complete. No parts installed.

Arrived onsite for Refrigerator making humming noise. Customer stated at times it will make a loud noise like a saw. Upon inspection I found the freezer evap cover and evaporator to be pushed out of place. I corrected the evap cover and evaporator and also replaced the evap fan motor because the fan motor was making the noise. Unit is now operating as designed. No leaks present at time of service. Call complete. INSTALLED WP2315549 EVAP FAN.

Arrived onsite for an oven that is smoking and there is no residue inside it. The customer stated that the smoking is not the main issue. He stated the issue is the oven bottom is not in the oven correctly. I found the left rear of the oven bottom not in place and the oven bottom is warped and now it will not fit correctly. The bottom will need to be replaced. Ordering W11098799 oven bottom. RS for Friday 8/23/2024.; ordrng 1 W11098799 (Oven bottom)

Arrived on site for washer making noise when starting up. Ran diagnostics got 7-3 code . Found slider collar had shifted . Replaced slider W10734521. Ran calibration and diagnostic wash test all checked normal. No water leaks detected at time of service. Job complete

"Arrived on site for leaking water. Upon arrival, inspected unit and see evidence of leak with wet floor. Found load and go dispenser filled to top with water. I believe there is some type of back flow. Also found leak from front bottom of unit. Need Autho for 2 men to unstick dryer. Need to order dispenser, load and go dispenser and return with prescreened parts. Office to reschedule ; ordrng 1 W11321010 (Load n go dispenser) and 1 W11524105 (Dispenser) and 1 2man (2 man) and 1 Needautho"

Arrived on site for cooktop tripping breaker . Prior to tripping water had boiled over into switch . Switch has dried out at time of visit . All burners are igniting properly . Switches are in good condition . Double checked polarity in outlet . Unit is no longer tripping breaker . All checking normal . No gas leaks detected at time of service . Job complete

"Arrived on site for control not powering on. Upon arrival,test unit and confirmed issue. Test polarity and is correct. Pressed reset button and lights only flickered. Need to replace control. Replaced control W11603811. Test unit and is now operating as designed. No leaks present at this time. Job complete"

"Arrived on site inspect unit for screeching noise. Upon closer inspection found roller and idler failed as well as a few dollars in various coins through cavity. Removed coins set aside for customer, replaced idler and rollers from repair kit. Tested unit, unit no longer screeches. Job complete. USED 4392065"

Arrived on site to inspect unit for vent fan not operating. Upon closer inspection found with new blower motor and control unit would work on high but low speed never operated. Ordering all corresponding parts. Office to reschedule. USED W11100651 W11100652; ordrng 1 W11099741 (Cover) and 1 W11100651 (Motor) and 1 W11282989 (Transformer) and 1 W11099740 (Capacitor) and 1 W11100652 (Control)

"Arrived on site to inspect unit for not cleaning dishes. Upon closer inspection found pump was not spraying water through arms but could hear it attempting to energize. Replaced pump assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11025157"

"Arrived on site for cooling issue. Found evaporator cover covered in ice,ran diagnostics defrost thermistor reading open,ran heater test passed heater powered on,defrosted upper section replaced defrost thermistor ran thermistor test again passed. Defrosted evaporator reassembled freezer compartment checked air flow good. Used wpw10384183; used 1 WPW10384183 (Themistor) from stock"

"Arrived on site to inspect range oven not heating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Also found the unit is connected to WiFi. Using my multimeter, I placed my thermal couple in the center of the middle rack and tested the unit on Bake at 350 degrees. At preheat, my meter was reading 388 degrees, which is normal according to,the owners manual and the preheat temps will get higher than the setting to offset temps when opening the door and allowing the unit to get back to preheat temps faster. Tenant was not home; therefore, I explained my findings to the head of maintenance and explained how the unit operates. I made recommendations for use and care to pass along to the tenant. Unit is operating as designed, job completed. No parts installed."