Arrived on site to test unit for right front burner not working. Found thermal crack on glass above right front burner. Will order new glass cooktop did not replace any parts due to crack not wanting glass to break when removed to work on burner. Will replace burner and switch in return visit. Office to reschedule ; ordrng 1 W11223306 (Cooktop)

Arrived on site to test unit for control board not showing display. Found and control board replaced board test unit and unit test good job complete.

"Refer callback to Whirlpool, Arrived on site and inspected refrigerator and found ice production is good but ice in bin is frozen/stuck together. Cleared bin and ice will now dispense properly. Customer says vegetables spoil quickly, inspected evaporator and frost pattern looks good , Evap fan is running, sent a short video to KB/service management. Air can be felt exiting damper and return air is clear. There are several items on top shelf that may be restricting airflow but no other issues. Recommended allowing this area to be clearer, reported customer experience to techline, fruits and vegetables should not be loose in bins, job complete. 7736574863"

"Arrived on site to test unit for not completing wash cycles. Found bad capacitor preventing motor from engaging. Also found belt slipping on cam. Replaced motor run capacitor, belt and cam assembly. Unit now working as designed. Collected $338.64 for parts and labor. No leaks detected. Job complete. $338.64 CC Auth# 939WR3"

Arrived on site for washer starting and then ending cycle .ran diagnostics and got wash motor error . Replaced sump and motor .ran diagnostics all checked normal. No water leaks detected at this time . Job complete

"Arrived on site to follow up on washer that is experiencing issues starting / dim lights. Found voltage at 124vac, proper polarity. Replaced ACU and Control both and tested. Verified that unit powers on with no dim lights and no excessive silicon. Verified cycles start and fill. Repair completed."

"Arrived on site and inspected refrigerator and found waterline to icemaker is frozen, Water sprays out of waterline on the top of the fridge when icemaker runs. Used steamer to thaw it and icemaker is now cycling properly and filling properly, job complete"

Arrived onsite for washer leaking from front left. On inspection the washer had the tub ring . Installed the new tub ring to stop the leaking. Ran unit diagnostics cycle and no water leak detected during service.

"DIFFERENT ISSUE FROM PREV REPAIR. Arrived on site ran test diagnosed a heater,replaced defective heater tested unit unit working as designed."

Arrived on site for no ice. Found broken grid cutter wire replaced defective grid cutterPart $188.34 plus tax; $203.88 CC Auth# 4UKL39; used 1 W10919199 (Grid cutter) from stock

Arrived on site. Retrieved data logger will return logger to office to have manager review data ; O-emld tckt

Arrived on site to test unit for locked clothes in unit. Door wash locked on arrival and unplugged. No water in tub but when unit was plugged back in it automatically went into drain. Powered unit down and removed load of locked towels. Ran diagnostics and unit is continuously thinking drum is full of water even with pressure sensor hose disconnected. Recommend replacing ACU and pressure sensor. Customer stated she would like to consider options and would contact us if wishing to proceed with control and pressure switch replacement. Collected service fee of $162.36. Attaching quote to pics. $186.71 CC Auth# 3JVEN9

"Arrived on site to test unit for thumping noise. Found an 8d nail caught on bottom of felt pad on front panel of dryer. Removed nail, unit now working as designed. Collected service fee of $162.36. Job complete. $162.36 CK Auth# 43T34E"

Arrived on site to test unit for oven not heating properly. Found customer was using a hanging oven thermometer. Also found temp was offset +20 degrees. Advised customer against using oven thermometer as stated in owners manual as thermometers cannot keep up with temp fluctuations. Reset calibration to 0 and tested to 350. Unit was cycling between 375 and 320. Elements cycling properly. Reset calibration back to +20 per customer request. Unit is currently working as designed. Job complete.

"Arrived on site to test unit for no/little ice production. Found reservoir drain pump was receiving proper voltage(14vac) but not engaging. Found bin thermistor was reading open and water level sensor was not sensing an empty reservoir. Recommend replacing bin thermistor, recirculating pump with built in level sensor, bin thermistor and pump harness. Customer approved of repair. Office to collect service fee from CC on file. Attaching quote to pics. Office to reschedule. ; ordrng 1 W11542868 (Drain pump) and 1 WPW10511923 (Bin thermistor)"

Arrived on site to replace burner heads. Replaced burner heads test unit and unit test good job complete.

Arrived on site to test unit for unit not washing correctly. Test unit and found and sump and motor. Replaced sump and motor at $195.42 and labor at $214.99. Test unit and unit test good job complete. $488.70 CC Auth# 94394J

"Arrived on site to test unit for grinding noise coming from turntable. Found bad turntable motor, replaced motor at $102.99 and labor at $234.99. Test unit and unit test good job complete. $365.86 CC Auth# 3M4XP9"

Arrived on site for a washing machine that has a broken strike. Inspected unit and work area. Did confirm the customers complaint and replaced the strike. Tested the unit and the unit began to work and operate as designed. Call complete.

"Arrived on site to inspect dishwasher handle being loose and the toeplate loose. Upon further inspection, I tightened the door handle and found the toeplate missing a screw. Installed a screw and adjusted the toeplate. Placed the unit in diagnostics showing no error codes and tested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for blank screen. Found bad console, console turning on and off. Will order new console office to reschedule ; ordrng 1 W11296171 (Console)"

"Arrived on site to inspect refrigerator ice maker bin with large clumps of ice inside. Upon further inspection, I found where the ice maker is leaking water at the back right corner and the water is going into the ice bin and creating large chunks of ice and keeping the dispenser from operating properly. I quoted the customer $336.18 ($310.56+tax) for service/labor/part-ice maker and customer paid in full with CC ($386.61 CC Auth# A33L93). I removed and replaced the ice maker and tested and cleaned the ice bin out for the customer. Unit is operating as designed. No water leaks observed at the end of service, job completed."

Arrived on site to install damper. Installed damper WPW10291572. Test unit and is operating as designed. Job complete

"Arrived on site to test unit for no power, tested unit found wet clothes still in tub and lid closed, tested pump and found it shorted reading 1.3 ohms, will need to replace control, drain pump and potentially lid lock, pump provided is not correct, ordering correct pump and lid lock, reschedule for 6/12; ordrng 1 W11399437 (Pump) and 1 W11394572 (Lid lock)"

Arrived on site to install previously ordered parts. Replaced motor pulley and nut. Also lowered all leveling feet. Test unit by running a drain and spin cycle. Unit is operating as designed. No leaks present at this time. Job complete. $135.80 c.c auth# 4993AJ

Arrived on site to test unit for left valve broken. Test unit and found broken valve. Replaced manifold test unit and unit test good no leaks present at this time. Also found flames are way to high and yellow. Advised customer to convert unit to LP. She is on propane and unit still on natural gas. Job complete.

"Arrived on site to inspect refrigerator water dispenser not dispensing water with a new filter. Upon further inspection, I tested the water dispenser without the filter installed and it dispensed water properly. I placed the filter back into the housing and retested and the water began to dispense properly, but shortly began to go to a trickle then stopped. I quoted the customer $365.02 ($337.20+tax) for service/labor/part-filter housing and the customer agreed to the repair and paid the service fee of $162.26 ($149.99+tax) with CC ($162.36 CC Auth# R443KK) leaving a balance of $202.66. I am ordering the filter housing and CNOTE-LSO PER CUSTOMER REQUEST and scheduled return service for 06/07/23 (KC). No water leaks observed during service.; ordrng 1 WPW10394053 (Filter housing) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect dishwasher not working. Upon further inspection, I pressed the cancel button and nothing happened. I verified voltage at the junction box. Removed the outer door panel and inspected the control panel. Tested voltage to the fuse and got 122V. Ohmed out the fuse and found it open. I quoted the customer $296.90 ($274.27+tax) for service/labor/part-fuse and they paid in full with CC ($296.90 CC Auth# 43FWJ4). I removed and replaced the fuse and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced of the compressor, dryer, and access valve. Ran nitrogen in through the system and ran it up to 130 psi for 20 minutes with no drops in pressure. Vacuumed down the unit to -30 psi for another 10 minutes charge the unit up with 56 g of R600 and tested the unit. The unit began to cool and operate as designed. Call complete."

"Arrived on site to diagnose range with bake element issue. On arrival found the element had arced and blew a 1 inch hole in the hidden pan. Advised customer we need to replace the element and pan to resolve. Provided estimate of $72.80 Parts, $274.99 for removal and replacement of bake pan and element. Customer approved. Ordered pan and element. Office to schedule when part strives. Collected service fee of $162.36 CK Auth# NNLE9V. ; ordrng 1 W11379357 (Hidden Bake Pan)"

"Arrived on site for a standup freezer. That is not closing properly and is popping open. Inspected unit and work area. Found the bottom hinge not flush with the cabinet. Did not find any abnormality with the hinge itself but the cabinet was popping out, causing the door to be able to close, but then would pop back open within five seconds. Attempted to fix the positioning of the bottom hinge by tightening down the screws and found that the strip screws were turned but were completely stripped. I called whirlpool techline and spoke to Nate SR# 7736557174. He had me take several photos of the damage done to the cabinet and advise that based on the current information about the unit would be sent to review for non repairable designation. He asked to have the customer contact customer service for further assistance. Call complete."

Arrived on site to test unit for no ice production. Found when powered on on/off button would continuously flash indicating a open/shorted bin thermistor. Thermistor resistance at molex was 600ohms. Also found water level sensor was not reading water levels properly. Recommend replacing bin thermistor and and recirculating pump. Spoke with KC and forced scheduled for 06/07. Attached quote to pics. Collected service fee of $162.36. $162.36 CC Auth# 9PYELV; ordrng 1 WPW10511923 (Bin therm)

"Arrived on site and installed previously diagnosed left RC door switch, RC module, and FC switch assembly. Also removed excessive frost build up off evap. Unit now working as designed. Advised customer to ensure FC door is being closed properly to prevent and further frost build up. Rails are working as designed, gaskets are all sealing properly. No leaks detected. Job complete."

Arrived on site to test unit for temps not correct. Preheated unit to 350 with no issues. Found temps were correct and within range. Contractor stated inspector found temps to be incorrect. Showed how it states in owners manual not to use hanging thermometers as they cannot keep up with temp fluctuations. Unit is working as designed and cycling elements properly. Job complete.

"Put on site for a wall oven that is still flashing the F6 E6 (appliance manager lost communication) error code. Inspected unit and work area. Attempted to remove the wall oven from the wall and after removing the four side screws into the cabinet, found a pair wall oven would not come out. Checked underneath the kickplate and did not find any issue with the cabinet. the customer called Fergusons to figure out if there was any kind of installation issue. Fergusons had advised that they installed a rear mounted anchor to the backside of the appliance, and then they would need to come out to remove that for us to be able to work. Did advise the customer to have Fergusons remove that prior to any further service and the office will need to contact the customer about a return date due to need for Ferguson to uninstall the wall oven. ; O-emld tckt"

"Arrived on site for dryer needing previously diagnosed panel, hinges, and holders. Upon arrival reconfirmed issue and installed parts. Found dryer working as designed without triggering door alarm. Call complete"

Arrived on site for cooktop not allowing front right burner to turn on. Upon arrival confirmed issue. Found power frost infinite switch was 244v and receptacle block was in good condition. Found front right burner failing. Replaced burner and found unit working as designed. Call complete

Arrived on site to diagnose icemaker that is making no ice. Examined unit and found no water entering. Found good supply. Replaced inlet valve and tested. Verified proper flow from unit with new valve. No water leaks found. Repair completed.

"Arrived on site to diagnose washer that is not finishing cycles. Customer said it never seems to agitate and finish. Just drains out. I tested the unit in diagnostic and found error F7E6, which is a motor circuit open code. Unit passed all diagnostic tests and also ran in drain and spin / clean washer cycle. Based on symptoms and error the issue is likely originating from failure on the control or a weak connection in the harness. Ordering wiring harness / motor / control to resolve. Return visit set for 6/7. ; ordrng 1 W11026785 (Motor)"

"Arrived on site to follow up on washer clicking when agitating. Drilled out rotor and replaced gearcase, rotor, slider and clutch. I tested the unit loaded on fast agitate and confirmed clanking sounds are gone. Unit is working as designed at this time. Repair completed."

"Arrived on site for washer making a loud noise at start of cycle then showing complete. Upon arrival found no errors in diagnostics but found noise occuring in all spin/sense settings. Found cam loose and shredding under unit and capacitor bad. Replaced cam, belt, and cap. Reassembled and tested unit. Found no leaks and washer working as designed. Call compel"

"Arrived on site to inspect refrigerator leaking water from ice dispenser. Upon further inspection, I found droplets of water on the dispenser tray coming from the ice dispenser. When I opened the FC door, I found condensation in the ice chute. I tested the separator and found it closing properly and appearing to seal. I poured a small amount of water into the ice chute and after approximately 4-5 seconds, the water began to leak out. I removed the separator and found a small amount of mold building up on the ice door gasket and the gasket was mis-shaped (photo). I replaced the separator and tested. Its operating and closing properly and sealing as well. I found some caulking around the gapping in between the chassis and liner that was bad. I r,does the old caulking and re-sealed the gap and cleaned up all left over residue. Unit is operating as designed. Customer does not have the unit connected to water. No further water leaks observed at the end of service, job completed."

Arrived onsite for a refrigerator to replace possible SS components. I tapped the system with the unit equalized and found the pressures at 52 psi and the system fully charged. I replaced the compressor and filter drier adding an access valve on the compressor. I vacuumed the system and added 5.5 ozs of R134A refrigerant. I tested the unit and was at 2 psi on the low side and 125 psi on the high side. The unit is working as designed. Call complete.

"Arrived on site for Double wall oven, inspected unit and work area. Customers complaint was lower oven gets hotter. I used my thermal coupler and tested the temps set @ 350? I took 3 temps and the average temperature my thermometer was 354?. I. Calibrated the unit down 35? per customers request. I also showed customer on how to calibrate if they need to change it. Unit is operating as designed. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Installed parts previous tech ordered and applied the silicone. Tested unit and found that the icemaker was leaking and will need to be replaced. Spoke to SC and said P&L where under the callback warranty. Im ordering the icemaker and reschedule for 06/08/23. Leaks from icemaker where present. ; ordrng 1 WPW10300024 (Icemaker)"

Arrived on site to install parts diagnosed. Installed new blower and tested. Unit is now operating as designed. Job completed.

Arrived on site for unit not washing. Upon arrival ran diagnostics and got error code F4-E3 wash motor not running. Inspected unit and found pod sitting at bottom of unit. Need to replace sump and motor. Ordering sump and motor.office to reschedule ; schdld next appmnt for 6/7 WED !

"Arrived on site for wall oven, inspected unit and work area. Customers complaint was touch screen not being responsive. Entered diagnostics and retrieved multiple codes of F6E4. Im ordering the panel and returning with control board. Returning tech to replaced both on the following visit. ; ordrng 1 W11293216 (UI PANEL)"

"Arrived on site for dryer, inspected unit and work area. Customers complaint was unit making noises and burnt smell. Tested unit and found no smells or noises. I advised the customer and explained that somethings the belt can get stuck on the tensioner and have burnt smells. I inspected the terminal block and everything looked good. I quoted the customer for the repair kit $45.21 and $214.99 labor/svc. Customer accepted and I replaced parts and tested. Unit is now operating as designed. Job completed. $281.67 CC Auth# N49R3J"

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was washer having a white dusty residue left in the tub. I inspected unit and found that it was soap residue left in the tub. I advised the customer to run a cleaner in the unit and cut the amount of detergent used in the unit. Unit is operating as designed and no leaks where observed during service. Job completed."

Arrived on site for not operating. Upon arrival ran diagnostics and got error code F7-E1 tachometer missing or wrong signal. Inspected and test motor and capacitor and are good. Need to replace actuator. Replaced actuator W11481722. Test unit by running a normal wash cycle and is operating as designed. No leaks present at this time. Job complete

"Arrived on site to install previously diagnosed pressure regulator and gasket strips, installed pressure regulator and strips of insulation behind FC gasket, if condensation is still a issue, then recommend that the FC door gets replaced, at this time unit is running as designed, no leaks detected job complete"

"Arrived on site to test unit for no ice production, tested unit found ice maker is not going into diagnostics cycle and system has a E5 error code, will need to replace control, heater and ice maker on return visit, ordering parts office to reschedule ; ordrng 1 W11224256 (Control) and 1 W11658802 (Ice maker)"

"Arrived on site to test unit for water valve issue, tested unit found that customer has replaced water valve with a off brand and when water is filling it shoots water from the air vents, quoted customer for a water valve $91 and labor $189.99, customer accepted, replaced valve and tested, unit is now running as designed, collected $304.17 CC Auth# 39V4FK no leaks detected job complete"

"Arrived on site to test unit for vibration noise, tested unit found noise coming from evaporator motor inspected motor and found motor clip vibrating against housing, added sound pads, noise is now gone, advised customer to monitor and if noises returns, take videos and call us back , at this time unit is running as designed, no leaks detected job complete"

Arrived on site to test unit for normal button not working again. Called Techline and relaxed control and console at the same time. SR#7736556473 normal button working at this time job complete.

Arrived on site to test unit for display not working. Found display led display some number not working making it hard to read time to heat. Called owner and owner approved to replace control board at $142.25 and labor at $214.99 total before taxes $357.24. Replaced control test unit and unit test good. Display working and you are able to read all the numbers job complete. Office to run cc on file per owner approval

"MGD6000AW0 Arrived to inspect door droop. Upon arrival, the customer advised me the door had fully broken away from the chassis. I removed the failed hinge assembly and installed the replacement. Testing revealed all functions returned to the door assembly.operational test good, no gas leaks detected during service. Part 115.00, labor s/c 184.99. $357.21 CC Auth# W4AHHR"

Arrived on site for microwave needing previously diagnosed transformer. Upon arrival installed part then reassembled and tested unit. Found unit heating as designed. Call complete

"Arrived on site for oven light is on all the time and oven not heating. Upon arrival customer states issues started after a lightning strike. Test unit and control is not responding to start any cooking cycle or liven light function. Need to replace control. Quoted customer $187.23 for part and $254.99 for labor, totaling $442.22 before tax. Customer approved. Ordering control. Office to reschedule. $162.36 c.c autho# 4J93X3"

Arrived on site to diagnose dryer making squeaking noise. Customer showed me noise occurs when unit is started / happens throughout the cycle. I tested and heard a faint squeaking. When I moved the chassis forward the noise stopped. I replaced the belt / rollers / tensioner pulley to resolve any possible internal causes of the noise. Retested and found squeak only happened for a fraction of a second when starting. Moved unit out a little further and tested several times and found no further occurrences of noise. Customer has a long vent hose that unit is pressed directly into and it is likely pushing back in the vent pipe causing the rattle. Unit seems to operate fine when pulled out repair completed.

"Arrived on site and Set dishwasher into a diagnostic cycle and found drain hose is not completely connected and is leaking. Drain hose is running on the outside of the dishwasher cabinet not through it and can make contact with wooden cabinets. Gave homeowner copies of AFCI documentation W11525530 Repositioned drain hose And ran a diagnostic cycle And dishwasher is no longer leaking, job complete"

"Arrived on site for washer, inspected unit and work area. Customers complaint was washer at slow speeds making noises. Open top to washer and found the upper springs making noises. Customer is okay with it and just wanted to make sure nothing was lose. Job completed. $162.36 CC Auth# T3Y349"

Arrived on site to install previously ordered parts. Replaced sump and motor . Test unit and is operating as designed. Job complete

Arrived on site to install previously ordered part. Replaced suspension and test unit. Unit spins correctly. Basket is centered and does not have any noises. Also confirmed greasy substance is not from unit and only under right rear foot. Cleaned greasy substance. Unit is operating as designed. No leaks present. Job complete

"Arrived on site and inspected microwave and found it will run for eight seconds and then show error code F1E5 For inverter failure, will need to bring back inverter to complete repair. cavity light is also not on and will bring back transformer and bulb.; ordrng 1 W11578579 (Inverter) and 1 W11578573 (Filter board) and 1 WPW10260060 (Power supply board) and 1 W10886919 (Lamp) and 1 W11238401 (Transformer)"

Arrived onsite to install ice maker kit. Tested unit and unit is functioning properly. No leaks present at this time. Job complete.

Arrived on site for range inspected unit and work area. Customers complaint was handle came lose and broke the outer glass of the oven door. Replaced parts needed and tested. Unit is now operating as designed. Job completed.

"Arrived on site for a dishwasher that will not power on. Inspected unit and work area. Confirm the customers complaint and check voltage at the terminal block. Found proper voltage in polarity. Opened up the dishwasher and did find proper voltage. Going to the control and proper voltage, go into the user interface. Found evidence of water damage done to the user interface due to one of the screws showing signs of corrosion. The unit will need a new console and a user interface for repair, ordering the consul and the office will need to contact customer about a return date due to the customers limited schedule.; ordrng 1 W11460908 (Console)"

Arrived onsite for touchy responsiveness from panel and disconnected right door spring. repaired door hinge hinge connection. And reset console. Unit is now operating as designed. All checks good. Advised customer on repair.

Arrived onsite for no cool locked compressor and replaced the compressor and drier and added an access valve. Pulled vacuum before Charged system with 41g of r600a and tested. Advised customer to observe for proper operation.

Arrived onsite and found unit with power to unit but no console response. Symptom occurred during oven use. Determined unit is not accessible by single technician due to half inch trim lip sticking up from base plate putting steaming on the oven cabinet face and making it unsafe to slide out. Advised customer that the unit would need to be made accessible for us to be able to repair the unit. ; O-emld tckt

Arrived onsite for intermittent tripping of the breaker and advised that based on symptoms it was very likely to be a faulty breaker and the breaker should be swapped prior to any dryer parts being considered. Customer will swap the breaker themselves as they are in the construction industry. CB no charge. ; O-emld tckt

Arrived onsite for intermittent leaking that had become consistent. Found f9e2 error amd f8e4 saved. Tested unit for leaking using normal cycle and removed from cabinet installation to observe for leaking. No leaking at time of service ruling out all standing leaks from tub or sump or water connections. Advised customer on wave pattern leaking and sudsing leaking which can occur intermittently. All else checks good. Advising customer on findings.

Arrived onsite and found unit operating with failed bin thermistor. Over production. Replaced bin thermistor. Unit is now operating as designed.

Arrived onsite and found unit operating with failed switch contact verified good switches but found stripped interlock. Repaired interlock. Advised customer on repair. Charged $174.99 plus tax. $189.43 CC Auth# KCU43J 524962

"Arrived on site for frost on packages in freezer section and moisture in containers in fresh food section. Attempted to call tech support,tech support closed for 2 hrs for training,took pictures of complaint issues. Called tech support after training course sent pictures to tech support. Per tech support frost will build up on packages in freezer section due to opening freezer section and warm air entering freezer and collecting moisture on packages per tech support unit is working as designed in both sections. Tech support claimed customer can call whirlpool customer service. Will attempt to contact customerSR7736564748"

"Arrived on site for door concerns checked fresh food doors,gasket sealing correctly remolded door gasket,tightened set screws on handle"

"Arrived onsite for a cooktop to replace the previous diagnosed parts. I replaced the manifold, installed the new cooktop and bezels along with the correct burner cap kit. The knobs and bezels are straight now. I advised the customer to have the installer come back and install a longer gas hose so its not pulling the manifold. The new filter was the same size as the existing filter. I sent photos and measurements to SR for research on the filter. The existing filters are an inch short of the opening. Ordering parts research/filter.; ordrng 1 Partsresearch (Filter)"

Arrived onsite for a dishwasher that will not power on. I found no voltage at the wall outlet under the counter for the dishwasher. I found no circuit breakers tripped. I found the circuit on a wall switch that was down at the end of the counter and it was off. I showed the customer and the machine is working as designed. Call complete.

Arrived onsite for a wall oven that is completely dead. I found the thermal fuse open. I found the door gasket completely flattened and explained to the new owners and showed them how to shape the gasket periodically to keep hot air from entering the intake for the cooling fan. I bypassed the fuse and tested finding all other components working as designed. I quoted the customer parts $49.55 labor $204.99 total $254.54 + tax to replace the fuse. I replaced the fuse. Call complete. $275.54 CC Auth# X9H9Y9.

"Arrived onsite for a refrigerator that stopped making ice and dispensing water again. The customer said it stopped on Wednesday and started working yesterday on Sunday again. I found the ice bucket a little over half full and the dispenser working as designed. The sealed system was off and both compartments were at temp. The customer stated they did hear the fill valve for the icemaker humming at times when it wasnt making ice and it sounded different like no water was flowing. I replaced the rear harness, the isolation valve, and I added insulation between the air tower and evaporator foam cover finding no air leaks when the fan is running. Call complete."

"Arrived on site to test unit for not washing clothes, tested unit found agitator got loose causing it to strip on the shaft, replaced agitator and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for leaking water, customer stated that he is finding a puddle of water on the front left corner and unit is extremely shaky, tested unit found failing suspension, could not mimic or find and water leaks, possibly failed suspension cause unit to shake and water to miss the pour cups, replaced suspension and advise customer to monitor, if issue continues to call us back at this time job complete"

"Arrived on site to test unit for not working properly, tested unit found upper oven rotary dial is glitching and acting erratic, both parts are no longer available spoke to SR and the control is not eligible for rebuild,explained to customer, collected $170.48 CC Auth# 3TUY99 for service, job complete"

"Arrived on site and inspected dishwasher and found no power showing on control panel And standing water in tub. Found no power at terminal block, unplugged dishwasher from outlet behind it and reconnected to outlet in the kitchen island and dishwasher now has power and drained standing water. Recommended that an electrician inspect Original outlet. Job complete"

KUID508HPS Arrived to instal previously diagnosed and ordered part. I removed and replaced the drain pump and tested. All normal functions returned to the unit and I operated as designed. No leaks observed during service.

"GBS307PDS7 Arrived to inspect machine stuck in cleaning. I found the issue was within the main control and it was malfunctioning, leaving certain items engaged in an endless loop, but not heating. The main control was no longer available and the rebuild was $329, tax, labor and service. The customer elected to replace the machine due to age. Service call only, 149.99 +tax. $162.36 CC Auth# NTC99M"

"Arrived to instal previously diagnosed and ordered parts. Per Technical Service Pointer #: W11606409 Rev G, Special Project #: S84638, I removed and replaced all lights and tested. The unit resumed normal light operations. No leaks observed during service."

"Spoke with customer en route. Unit does not have any abnormal smells. Customer was inquiring if the unit had an internal blower to vent any smoke / steam if something burns. I advised them unit does not, and proper methods for putting a drip apparatus on the bottom rack. Call complete."

Arrived on site to install new thermistor and control to resolve unit not keeping consistent temps. Replaced control and thermistor and tested unit. Verified temp on display matches temp sensor. Unit working as designed. Collected balance of $316.46 CK Auth# 9R349Y. Repair completed.

"Arrived on site to diagnose dishwasher not starting loads. Tested unit and found F7E2 error for wash motor failure. Ran in diagnostics, and unit would fill and then error out. Wash motor is just clicking quietly. Replaced wash motor assembly and tested. Verified all working as designed with no water leaks present. Repair completed."

Arrived on site to diagnose dishwasher that is leaking. On arrival customer said unit is leaking out the front left corner. I reseated the manifold pipe to ensure a strong seal. Found a 3 inch segment of calcium / side buildup on the left side of the door seal as well. Replaced door seal. Ran unit with front panel off and didn't see any leaking. I did see Sud buildup to the top of the lip on the floor pan. Recommended customer run some affresh in the unit to remove Sud buildup. Unit does not appear to be leaking at this time. Repair completed.

"KRSC503ESS01 Arrived to inspect no cool. I found the refrigerator at room temperature and the compressor was running, with no signs of dye anywhere accessible. The system showed no pressures on either low or high sides. Interestingly, the compressor did not make any difference in pressures, at atmosphere, or with 20 psi of N added, denoting complete failure of the replacement compressor. I stopped the compressor and added an additional 80 psi of N, noting a substantial leak of 5 psi in about one minute and inspected. There was a fracture at the RC evaporator, low side joint and further inspection revealed the lightest misting of UV dye had occurred, but only visible in a fully darkened chamber. I brazed the fracture closed and removed and replaced the compressor, service port and drier. I noted the high side vacuum test pulled low side vacuum extremely slowly, and allowed the system to vacuum. The system would only pull down to the mid 500s micron range, and that being too high I inspected. The vacuum quickly rose into the 1K-2K micron range when the vacuum pump was shut off. I found a partial restriction within the yoder loop and brazed service ports to test for a leak. During testing and pressurization, I found an large amount of extremely fine rust powder had plugged the yoder and was impossible to flush out. The tech line was closed and I will report the following business day. No leaks observed during service."

KUIX535HPS00 Arrived to inspect no ice production and noise. I found the circulation pump had failed and rotor had broken free of the impeller. I removed and replaced the circulation pump and tested. All functions resumed and I verified the unit filled to the expected level and circulated as designed. No leaks observed during service.

Arrived on site for refrigerator not allowing fc light to work. Upon arrival confirmed issue and found fc module bad.replaced module and found functionality restored call complete ; ordrng 1 Usedonemodule (Used one module)

"Arrived on site for washer tripping breaker during rinse/spin setting of wash. Upon arrival confirm3d issue and breaker tripping. Checked motor and found windings at 5.59ohms, drain motor at 20.5ohms and capacitor working within specs. Confirmed breaker would still trip and then replaced motor, drain motor, and cap. Reassembled and tested unit. Found washer no longer tripping and complete in a full cycle as designed. Instructed customer to have an electrician check gfci breakers if issue returns. No leaks found. Call complete"

Arrived on site for microwave not turn8ng on. Upon arrival confirmed issue. Verified correct power supply and found 20 amp fuse blown found cause of failure was upper interlock. Replaced interlock and noise filter. Found unit working as designed. Call complete ; ordrng 1 W11551558 (Used interlock from 380035)

Arrived onsite for a cooktop with the RR element not working. I found the infinite switch not passing voltage. I quoted the customer parts $186.10 labor $254.99 total $441.09 + tax. Ordering switch. Customer paid the service fee. RS for Fri 6/9. $162.36 CC Auth# Y4YFN4.; ordrng 1 WPW10215034 (SWITCH-INF) and 1 WPW10221529 (Element)

Arrived on site for microwave needing previously diagnosed transformer. Upon arrival installed part then reassembled and tested unit. Found unit heating as designed. Call complete