Arrived onsite for venthood fan motor on high only. On inspection found that the switch is broken and that it slide 1 direction only. Ordering a switch slide and the bezel that is cracked. Office to reschedule when all parts arrive. ; ordrng 1 W11569415 (Switch slide) and 1 W11387938 (Bezel)

"Arrived on site for center burner not operating. Upon arrival,test unit. Igniter is operating correctly,burner has failed. Am getting correct gas flow through orifice.Need to replace burner head. Replaced center burner head and test unit. Unit is operating as designed. No gas leaks detected. Job complete"

Arrived on site to diagnose washer making noise after start of cycle. Customer showed me video which sounded like cam grinding. Checked bottom end and found plastic dust from grinding cam not locking in teeth. Replaced cam and belt. Verified proper operation. Advised to reduce load side since belt had been slipping. Repair completed.

"Arrived on site for making a loud grinding sound. Upon arrival,ran diagnostics and there are no saved error codes. Ran a drain and spin test, unit makes a clanking sound about 4 times when actuator switches from agitation to spin. Raised unit to inspect lower components. Found actuator has failed causing cam to fail. Need to replace cam and actuator. Replaced cam and actuator and test unit. Unit is now operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for gas smell and smoking. Found smoking normal from first used and no gas smell present. Builder was there while we ran a test job complete.

Arrived on site to test unit for unit not washing. Test unit and found and wash motor. Replaced sump and motor test unit and unit test good job complete.

"Arrived on site to inspect unit for clothes still being wet at the end of the cycle. Upon arrival found drain hose over 6 inches down exit, as well as drain hose itself appears to be over 5 foot in length and doubles over along the ground behind the unit. Found water just sitting in excess tubing. Customer stated typically first load is fine but if 5 washes are done in a day the end result is way worse. With customers permission shortened drain to get rid of excess places water could stand, tested unit, unit is running as intended. No leaks present at this time. Job complete."

Arrived onsite for a range displaying an F1E0. I found good voltage to the control. After cancelling out the error after a few minutes it would return. I replaced the control. Call complete.

"Arrived on site for a dryer that has a burning smell. Inspected unit and work area. The customer advised that the unit started making a noise and it has been producing some sort of burning odor. I tested the unit and confirmed the sound coming from the drum. I spun the basket by hand and found the sound still being made. I disassembled the unit and did not find any evidence of any wires burning. I gained access to the blower wheel and found a hand towel and a sock Stuck in the blower wheel housing, causing the noise and smell. I removed the obstructions and checked all rollers and belts. Found everything else intact and a little bit of burnt lint on top of the heater housing. I removed the lint and tested the unit. The unit began to work and operate as designed. Call complete."

"KUIX535HPS01 Arrived to inspect no production. The customer advised production has always been questionable and recently, had completely stopped. Testing revealed the circulation pump inoperative and during subsequent tests, the reservoir drain pump stopped operation. I found the pump secondary from the transformer as an open circuit and suspect the issue occurred as the transformer heated up. I purposefully left the transformer unplugged from line VAC and loads. The lift pump and control were still operative to prevent any water issues. I am ordering the transformer, which should be installed first and then adding the control and re-flowing other parts, in case of need. No leaks observed during service. ; ordrng 1 WPW10485951 (Transformer) and 1 W11034363 (Control)"

Arrived onsite for trouble igniting during bake cycle and found adjustment to the ignitor stem was needed. Made adjustment to better gap the spark. Unit is now operating as designed.

"Arrived on site to test unit for long dry times. Tested unit with vent test and found vent is completely restricted. Advised customer to clean the vent out ASAP and to not use unit until that is done. Unit is heating. Unit is running as designed, job complete."

"Arrived on site for not drying. Upon arrival, inspected unit and observed no rinse aid has been used. Ran diagnostics and there are no saved error codes. Ran automatic test and element is pulling correct amperage and operating correctly. Also noticed no hot water entering unit. At beginning of cycle. Instructed customer about using rinse aid, placement of dishes and importance of having hot water to begin cycle. Also advised customer that plastic dishes will always have moisture. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site for washer needing previously diagnosed latch and control. Upon arrival reconfirmed issue and installed parts. Tested unit and found no leaks and washer working as designed. Call complete

"Arrived on site to inspect unit for loud noise and condensation. Found control damper not closing properly. Replaced damper and added permagum to area where air may be escaping. Tested unit, unit is running as intended. No leaks present at this time. Job complete."

"Arrived on site to test unit for noise. Customer presented video of issue, sounds like it is the damper control. Confirmed the issue by activating damper control in diagnostics, damper motor is seizing up. Replaced damper and tested, unit is now running as designed, no leaks detected, job complete."

Arrived onsite for a refrigerator to replace a damaged RC door. I confirmed the dent in the door and took a photo. I replaced the door and badge. Call complete.

Arrived onsite for previously diagnosed parts. Installed the heating element into the unit and test it. On inspection found no water leaks and talking with the customer and they said have not had any leaks since the switch to liquid soap. The unit passed the diagnostic cycle with no issues.

Arrived on site to test unit for microwave power error. Replaced board test unit and unit test good job complete.

On arrival verified complaint of unit making noise. On visual inspection found rotor bolt fell out. Disassembled stator system to make sure gearcase isnt leaking oil. Unit is in good shape and bolt is not damaged. Reassembled unit and retested. No more noise identified and unit components all activated correctly. Unit is working now.

Arrived onsite for concerns about oven ignition noises and flame color on the cooktop. Tested and provided customer instructions on design. All checks good.

"Arrived on site for knob broken off. Upon arrival, inspected unit and found front left infinite switch has failed and knob cannot attach. Need to replace front left infinite switch. Ordering switch. Office to reschedule. ; ordrng 1 W10857622 (Front left infinite switch)"

On arrival verified complaint of F2E1. Unit will need console. Ordering 1x W11527488 office to reschedule when part available.; O-emld tckt

Arrived onsite for IM not working. On inspection the water and were not working. Found the inlet valve was working.i went to the water reservoir and found it frozen. I defrosted it and used perma gum from truck stock (212642) . The unit is operating as designed and no water leaks detected during service.

Arrived onsite for dishwasher not working. On inspection found error F7E2 bad motor. Ordered new pump to return on 4/10/24. No water leaks detected during service. ; ordrng 1 W11460946 (Pump & motor)

"Arrived on site to inspect unit for broken handle. Inspected unit and found door handle broken and hanging off of unit. Replaced handle, tested, unit is now functioning as designed, job complete."

"Arrived on site to add permagum to seal. While adding permagum found diffuser cracked while pressing permagum into crevice, replaced diffuser, added permagum, tested unit, unit is running as intended. No leaks present at this time. Job complete."

ARRIVED ON SITE TO REPLACE HIGH VOLTAGE PARTS ON UNIT. FOUND THE UNIT HAS BEEN SWAPPED. UNIT FUNCTIONING AS DESIGNED. JOB COMPLETE

"On arrival verified complaint of unit shaking. Went to replace the previously dialed parts and found unit was still in use. This has caused further damage to the unit. The cabinet is bent beyond repair and will need to be replaced. Will replaced inner basket, tub ring, suspensions and cabinet on next trip. Office to Rs; ordrng 1 W10596395 (Cabinet)"

"Arrived on site for a washer that has strong vibrations. Inspected unit and work area. The customer advised that the previous washer was super quiet and ran for about 10 years before it finally died and that theyve only washed two cycles on this unit so far and both of them have been abnormally loud and have been concerning for the customer. The customer showed me a video of what she was dealing with and it appeared to be a little bit of an off-balance issue. I checked the suspension and found the suspension was good. I checked the basket and find the basket was properly secured. I ran the unit through an auto test and found the unit working and operating as designed. I did notice that the unit was unlevel and attempted to adjust the feet to level out the washer. I found that the flooring was too slanted for me to be able to do it completely adequately and did recommend shims to level it out better. I did advise the customer that can contribute towards off balance loads, but did advise the unit was working as designed. The customer also complained about that loud noises. It makes when switching between cycles and when the unit is filling and draining. I did advise the customer that those are normal operation sounds, and that this is how this unit is designed. The customer is unhappy and is going to contact the retailer for an exchange as she does not like this unit. I called Whirlpool Techline and spoke to Rich SR# 7738809152. He advised that the leveling of the unit is contributing towards the issue and that the unit is working as designed. Call complete."

Arrived on site for water issues. Water flow slightly low checked all tubing and connections no leaks or issues,pressure the same with filter installed and removed diagnosed low,pressure to unit."

Arrived onsite for MW turntable not working. On inspection taking with Chase had me look at the settings to see if the turntable was off. The turntable was off and I selected on and saved the settings. The unit is operating as designed. ; O-emld tckt

"Arrived on site for refrigerator not cooling. Upon arrival found unit in a defrost mode and temps in both compartments at 20/44 with controlsetting set to the warmest setting, I adjusted temp to middle recommended setting and waited for unit to exit defrost. After 5 minutes of run time I found temps drop down to 39/12 and continued to get lower during diagnoses and found evap coil evenly and fully frosted. Found no fan or compressor failures. No dye was present on evap coil or compressor area. Refrigerator is working as designed. Call complete"

Arrived onsite and replaced the compressor and added access port and uv drier. Pulled vacuum and held. Charged with 57g of r600a. Unit is now operating as designed.

Arrived onsite to complete repair for dryer. On arrival was not given access due to certificate of insurance not being submitted. Spoke to office and will have info updated. Office to reschedule

On arrival verified fuse is blown. Installed new interlock and fuse. Ran unit and all functions work correctly. Job complete OperTional test is good.

"Arrived on site for a wall oven that has shattered in inner glass. Inspected unit and work area. The customer advised that they were using a self clean cycle and that towards the end, the glass completely shattered on the inside. I asked the customer if they had left the racks inside of the oven during the self claim which she said she did. I did explain to the customer that that will cause shattering Occasionally because of the difference in temperature between the glass and the racks. I replaced the inner glass and tested the unit. The unit is working and operating as designed. Call complete."

Arrived on site to test unit for door not closing correctly. Test unit and found unit was not leveled making door hit tub. Leveled unit test unit and unit test good job complete.

Arrived on site for dishwasher flashing error code . Ran diagnostics got 7-2 code . Test wash kicked out as soon as unit filled . Ordering sump and motor . Return set 4/11 . Please put on cancellation list . No water leaks detected.; ordrng 1 W11460946 (Sump and motor)

Arrived onsite for a washer thats off track and unable to spin. I found the back left suspension rod holder broken. I found the tub ring banged up. I found the basket with all the holes not punched through properly causing the issue. The basket still looks to be in good condition. Ordering W11172199 basket. Marking all other prescreened parts as UORV. Office to RS.; ordrng 1 W11172199 (Basket)

"Arrived on site for a washing machine that is not washing clothes. Inspected unit and work area. The customer advised the unit stopped halfway through the wash cycle and has not been able to start a new one cents. I ran the unit through diagnostics and found an F7 E1 (basket speed fault) error code. I ran the unit through a manual high speed spin and found the unit buzz but not spin. Went ahead and replaced the capacitor and had the same result. I then noticed a block of cement that was not flat under the cover that was pushing through to the drive pulley and caused the cover to melt onto the drive pulley. I removed the cover. I was able to reposition the cover and secure it. I tested the unit again and the unit began to work and operate as designed. I called Whirlpool Techline and spoke to Bruce SR# 7738807967. He advised that was an installation issue, and that the customer is going to need to make sure that nothing gets stuck underneath the washer for this very issue. He advised to make note for the repairs. Call complete."

Arrived on site with new shocks and drain pump. Removed back cover. Removed front panel. Replaced all 4 shocks and replaced drain pump. Reassembled and verified operation. Call complete

"Arrived on site for f8e0, f1e1. Removed coved. Found blower was not properly connected found bake element pulls 12 amps, broil pulls 17 amps. Found relays stopped responding to test. Replaced relay board. Verified operation. Call complete."

"Arrived on site to test unit for door squeak. Tested unit found cam and door closer are rubbing together creating a squeaky noise. Will need to order a door closer and cam to fix issue. Ordering parts, rescheduled for 04/10. ; ordrng 1 W11311687 (Door closer) and 1 WPW10257206 (Door cam)"

"Arrived on site to replace switch diagnosed on previous trip.replaced switch, tested unit, unit is now running as intended. Job complete."

Arrived onsite for unit not making ice after last repair. Inspected and found due to software programming the unit needed to be cycled first at the dispenser then the ice maker. Cycled properly and unit completed harvest and fill properly. Customer will monitor

Arrived on site to diagnosr washer not starting. Tested unit and found it does not lock or start. Checked errors and found F5E2 for lid lock. I could not get the lock to actuate at all. Control relay is clicking and sending voltage. Ordering lid lock to resolve. Return visit set for 4/11 or sooner. ; ordrng 1 W11565030 (Door Latch)

"Arrived on site for a range that is not holding temperature. Inspected unit and work area. The customer advised they just bought this unit and they have not been able to get this unit to work properly since they bought it. She advised that she cooks a lot of desserts, and that her cakes and cream puffs have fallen in this oven and have not cooked thoroughly. I gained access to the back and checked both elements. Found both elements within range. I checked the oven thermostat and found it within range. I went ahead and replaced the control and the oven thermostat just in case and tested the unit on a 350?F bake cycle. I found the unit fluctuating between 382?F and 322?F averaging a temperature of 353?. I did advise the customer that the unit is working and operating as designed. The customer did say that the temperature fluctuations are too wide and that, as a baker, you cannot have those kind of temperature swings in order to have accurate cooking for delicate items. I did explain to the customer that this is how the unit works for this model. The unit is working and operating as designed. Call complete."

Arrived on site for washer with broken agitator. Upon arrival confirmed issue and replaced agitator. Found unit working as designed. Call complete

Arrived onsite for refrigerator not cooling. The fc and the rc were room temperature. Gain access to the compressor and found it extremely hot. Did an amp draw and it would spike to 14 amps and then go down to 7.6 amps then to 0 amps. It would try several times with the same result. Ordering a SS for the unit. ; ordrng 1 W11546692 (Evap) and 1 W11580057 (Compressor) and 1 W11109499 (Drier) and 1 2hours (2 hours)

On arrival found ice door flap was stuck open. Disassembled and found no visible reason for door to stick to plastic. After freeing door tested multiple times and found no issues. Door opens and closes properly. Cleared ice bucket of ice. Job complete. No leaks detected during service.

Arrived onsite and replaced the rails. All checks good. Unit is now operating as designed.

WRF555SDFZ16 arrive to complete repair. I was able to fit the custom washer to lift the left door to allow full contact with the ice bin to FC door gasket and prevent excessive airflow from getting into the ice bin area. The previous gasket gapping was corrected and the unit operated as designed. No leaks observed during service.

"Arrived on site with parts needed for gearcase replacement. Had to break off agitator and used cutting wheel to remove bolt. Replaced agitator, suspension, actuator, cam, hub, and agitator. Ran calibration. Verified operation. Call complete."

Arrived on site for washer making a loud noise. Upon arrival confirmed issue. Found oil leaking from gearcase and slider missing magnet plugs. Replaced gearcase and slider and tested unit. Found no leaks and unit working as designed. Call complete

Arrived on site to replaced latch. Replaced latch test unit and unit test good job complete.

Arrived on site for dryer not stopping when activated. Upon arrival found door switch intact. Found timers internal gears broken and not rotating around and replaced timer. Also found clog in venting of home and recommended customer get a dryer vent cleaning to prevent heating failures. Found dryer stopping and timer rotating as designed. Call complete

"Arrived on site for not dispensing water. At time of visit water working issue could be due to tank freezing,adjusted settings,found a defective dispenser cover and ripped gasket ordering cover and gasket. ; ordrng 1 WPW10594329 (Damper control) and 1 W11519867 (Cover) and 1 W10830162 (Gasket)"

Arrived onsite for freezer door not opening properly. Inspected and found left slide rail was the issue. Ordering rail. Bringing back adapter. Set to return for the 11th. ; ordrng 1 W11658403 (Slides)

"Arrived on site to test unit for no ice production. Upon inspection found IM was turned off. Customer stated she was trying to fix it and mustve turned it off. Tested IM in diagnostics and found IM tray thermistor reading open. Replaced IM and tested unit, unit is now harvesting and filling properly. Unit is running a designed, no leaks detected, job complete."

"Arrived onsite for refrigerator lights not working. On inspection found the fc light burnout, the light was foamed in and was very difficult to get out. Got the old out and installed the new light in the unit. All the lights are working as designed and no water leaks detected during service."

Arrived on site to test unit for unit giving F3E1 bad control board. Ordering new board and ui office to reschedule ; ordrng 1 W11672039 (Control board) and 1 W11632709 (Ui panel)

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I disassembled the unit and removed and replaced the cabinet and suspension rods and reassembled the unit and calibrated the unit. Tested the unit in diagnostics and it is operating as designed. Leveled the unit and retested and it continues to operate as designed. No water leaks observed during service, job completed."

On arrival verified complaint of major ice build up at ice maker and water hammer as well as water on floor. Water on floor was found to be a drain tube not connected. Reattached drain tube. Water hammer was caused by water valve. Replaced the water valve and noise went away. Major ice build up was water valve leaking. Cleared all the ice out and tested ice maker p. Icemaker failed to function. Ordering ice maker as last part needed. Reschedule for 4/9; ordrng 1 W11700250 (Ice maker)

"Arrived on site for a dishwasher that is making abnormal sounds during operation. Inspected unit and work area. The customer advised the unit makes a humming sound intermittently through the cycle. The customer showed me a video of the sound, and it sounded like the wash motor diverter changing positions While it was still spraying. I ran the unit three diagnostics and did not find any store to error codes. Around the unit through an auto test in the unit ran as designed. I called Whirlpool Techline and spoke to Joe SR# 7738810041. He advised that dishwashers in and of themselves making noise, and that the noise will vary between dishwashers. He did verify that the unit is completing each and every cycle and his cleaning dishes. He advised not to make any repairs as he was not really sure that replacing any parts would make any difference with the sound with the dishwasher. They also advised that food particles and sides also get pushed through the spray arms that can cause abnormal sounds. Advised all this is normal operation and advised to have the customer call back if the sounds get worse or they lose any functional abilities on the machine. He advised to make no repairs at this time. Call complete."

"Arrived on site to replace door due to dent on top left of unit, confirmed model/serial. Replaced door, tested unit, unit is running as designed. No leaks present at this time. Job complete."

"On arrival replaced door inter locks and fuse. Unit then blew the fuse again. Used inline breaker tool and found with door open it will power up. Close the door and it will blow the fuse. Called WP spoke to Joe at TL 7738810726. Found l1 black to common was grounded out. During isolation of harness a black wire at line filter and main control we found the harness is open. And it is grounded out. Switches all checked good and wired correctly, all loads checked resistance correctly. Unit will need a new harness.rescheduled for 4/16; ordrng 1 W11302364 (Main harness)"

"Arrived onsite for IM not producing ice. On inspection ran the IM in harvest test complete with no issues, ran the unit test 57 error on the IM and the unit had no errors. Tried to do a fill test and no water went into the tray. Gained access to the dual valve and found that the valve for the IM was not working. Installed a new valve and the unit is now send water to the IM and the tray is filling up. No water leaks detected during service."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found ice in the bin but it was from the convenience store. When I removed the ice maker cover, I found ice in the cover and inside the motor from water leaking from the ice maker tray. I removed and replaced the ice maker and tested and the unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to install previously diagnosed and ordered parts. Due to the timer failure and knob stem breaking, I removed and replaced the timer and knob and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to inspect refrigerator door gasket issues. Upon further inspection, I found the RC door gasket bad,y crimped/folded on the inside of the door (photo). In the process of heating the gasket, I found a small dent in the bottom right corner of the RC door (photo). I advised the builder of the finding and he requested to replace the door. I am ordering the right RC door and office to schedule return service. I advised the builder that the door could take 6-8 weeks to arrive, at which time, the office will contact him to schedule return service.; ordrng 1 LW10912075 (RC door)"

"Arrived on site to inspect refrigerator noises. Upon further inspection, I found the unit plugged in and on and cooling properly. I placed the unit in diagnostics and tested the compressor and condenser fan, damper and evap fan and all are operating as designed with no abnormal noises. Retested several times and could not duplicate any abnormal noises. Recommend the customer monitor the unit and call it in for service if the noise started again."

On arrival found unit is on porch. Customer complaint was leaking from under unit and pump not working. Verified pump is not functioning after filling with water in tub. Found leak coming from cabinet and drain tube. Pic in QP. Spoke to Travis TL 7738800557. Unit is NR. Customer to call warranty. Provided ticket number. Job complete.

Arrived onsite for a dryer making a bad noise while running. I found the idler pulley making the noise the customer was hearing. I found the belt shredding on one side and the left rear roller also making noise because it had broken the front plastic stop. I installed a repair kit and tested the dryer. All is working as designed now and the dryer sounds normal. Call complete.

"Arrived on site to replace ui, ribbon cable and display harness. Replaced all 3 made no change to unit. Contacted tech line per tech replace oven control. Rescheduled for 4/9/24SR#7738731674; ordrng 1 W11034208 (Control)"

Arrived onsite for a wall oven to replace the console for an F2E1 error. I was sent with the incorrect console. Ordering W11616687 console. Office to RS.; ordrng 1 W11616687 (Console)

Arrived onsite for a wall oven to replace the console for an F2E1 error. I was sent with the incorrect console. Ordering W11616687 console. Office to RS.; ordrng 1 W11616687 (Console)

"Arrived on site to inspect unit for clothes being wet at end of cycle. Confirmed heating element cycling on and off, checked sensors to confirm proper ohms. Found vent to wall had excessive length, turns and holes. Adjusted unit to have better flow. Covered holes to have better flow. Recommended replacing vent tubing if problem persists. Pictures of length, turns, and holes in vent tube attached. Job complete."

Arrived on site to test unit for unit not draining. Test unit and found bad drain motor. Replaced drain motor test unit and unit test good job complete no leaks present at this time.

Arrived on site for dishwasher needing previously diagnosed valve. Upon arrival reconfirmed issue and installed part. Ran unit through diagnostics to reset previous heating error and found no leaks and unit working as designed. Call complete

"Arrived on site for continued defrost issues. Upon arrival, inspected unit and evaporator is full of ice. Customer had already began thawing process. Removed remaining ice with steamer and blower. Ran diagnostics to force defrost. Got 120v to heater but not energizing. Also heater not pulling amperage. Found brown wire to heater is not secured correctly. Reconnected harness correctly and test unit. Heater is now energizing and pulling 1.3 amps. Unit is operating as designed. Job complete"

Arrived on site for control being locked. Unit does not unlock. Replaced touch panel. Verified operation. Call complete.

Arrived on site to test unit for unit leaking. Test unit and found tub gasket damaged. Replaced gasket test unit and unit test good job complete.

"Arrived on site. Replaced ui control,powered unit on fans and compressor powered on."

Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer advised that the unit does make a slab of ice but that the ice does not ever drop. I confirmed two spots on the grid cutter that were completely snapped causing the issue. I replaced the grid cutter and tested the unit. The ice machine is working and operating as designed. Call complete.

"Arrived on site to diagnose microwave making a burning smell. Examined unit and found diode burnt, but all other components good. Replaced diode and tested unit. Verified proper operation and no further issues. Called findings in to safety. Repair completed."

Arrived on site to install previously diagnose depart. Inspected unit and work area. I replaced the capacitor and tested the unit. Found the unit working and operating as designed. Call complete.

"WVW53UC6LS0 Arrived to inspect chimney issue. I found the chimney mounting bracket at the top of the chimney, was not mounted correctly and partially held up with tape and one screw into drywall only. The bracket must be correctly mounted before any further repair can be made and must be performed by installation, as we are not authorized or equipped to perform that type of work. The customer will contact the builder and then contact us after the mount is correctly installed, to install the replacement chimney.; O-emld tckt"

"Arrived on site to test unit for normal and though buttons not responding. Found shorted keypad, replaced console test unit and unit test good job complete."

Arrived onsite for previously diagnosed parts. On inspection found that the tub was out of balance. Installed the new tub re connect all the components and ran the unit in diagnostics mode and at the end of the diagnostics test the unit flashed off and the the water came on and stayed on could not power down had to unplug unit. We installed a new control board in the unit and retested in diagnostics mode. This time the unit completed the diagnostics mode with out flashing off and turning the water on. F0E2

Arrived on site to diagnose microwave missing parts after install. On arrival I was informed the microwave was not installed with a damper on it and this needs to be installed for builder to fix the ducting. Ordering a damper and install kit to be installed. Return visit set for 4/5. ; ordrng 1 W10843943 (Damper) and 1 W10821385 (Install Kit)

"Arrived onsite for washer with error F5E2 lock error. On inspection the last tech out installed a new lock on the door. Ran the diagnostic cycle and the error came up during the cycle. I installed a new control board on the unit and reran the diagnostic mode, the unit completed the cycle with no issues. Had the customer start a load and it did not error or while I was there. No water leaks detected during service."

"Arrived on site for a range that has a coil that wont work. Inspected unit and work area. The customer advised that the left front coil was not working and so she tested the right rear and found the right rear element functional. She attempted to switch the elements to see what would happen and found that the left front element came on when she switched the coil elements. I did test the right rear element, which is the element in question to see if it would heat and found that it would not heat on the right rear burner or the left front, but the other coil would on both switches. I went to replace the element and found that the elements out with me was the smaller element and not the element needed. Ordering parts and rescheduled the customer to 4/15. ; ordrng 1 W11396792 (Right rear element) and 1 WP3149400 (Infinite switch)"

Arrived on site to test unit for moisture retention after wash cycle complete. Found no error codes. Ent opening and closing as designed. Element is good and engaging properly. Advised customer to prop door open when cycle is complete to allow steam to escape. No leaks detected. Job complete.

"Arrived on site to test unit for not going into spin. Tested unit, found connection to shifter was unplugged. Plugged in connection and secured, unit is now running as designed, no leaks detected, job complete."

"Arrived on site for refrigerator and freezer not cooling. Found refrigerator at about 45 and freezer at about 20. Inspected and found evaporator frozen over. Test 3 shows open. Verified compressor, fans and defrost all working. Will need new defrost Sensor. Tenant number 512-785-3034 tony, 737-738-1465 Asia reset for Fri. ; ordrng 1 W11559968 (Evap motor) and 1 WPW10384183 (Sensor)"

Arrived onsite for a washer making a grinding or rubbing noise. The customer stated the noise is a popping noise. After speaking with the customer it sounds like it makes the noise at the end of an agitation stroke. I checked stored error codes and there were none. I ran the service cycle and the machine sounds normal and completed the cycle. I showed the customer that there drain pipe to the drain pan was not connected and this washer is upstairs in the home. I inspected the lower unit and found it good but I found signs where the pulley guard had been touching the ribs on the drain pan. I lowered the feet all the way down to help prevent this. I went over piling the linens in the machine after finding out they were wrapping them around the agitator. I explained that this could have been causing the noise they had heard at times. There were no water leaks present at the time of service. Call complete.

Arrived onsite for unit not functioning properly. Found failed thermal fuse. Fuse was defective. Replaced fuse again. Tested temps and cycling. Blower fan is functioning. No other issues found at this time.

Arrived onsite for washer not dispensing softener. On interior I ran the component diagnostic on the softener and it dispensed the softener. I asked the customer if she turn on the softener and she said no. I showed her how to turn it off and on. The washer is operating as designed and no water leaks were detected during service.

Arrived on site for cooktop lights falling out. Removed filters. Removed lights. Adjusters bracket. Reassembled and verified operation. Call complete.