Moxley - New Braunfels, TX
Latricia - Hutto, TX
Anthony - Florence, TX
Seamless system for repairs and service!
Jeri - Horseshoe Bay, TX
The service was scheduled promptly. The repairman arrived on time. The repair was excellent. I have nothing but good things to say and would definitely recommend this company. The cost was covered by warranty so I cannot address that.
Quick and expert service
Jose - Hewitt, TX
Willie - Austin, TX
Brand new refrigerator with two service calls. Whirlpool should be better than that
Connie - Liberty Hill, TX
We were happy with the service we received from Thomas at Appliance Express. Dishwasher works great so far
A Repairman with Persistence
Ted - Austin, TX
I recently called American Home Shield for service on a problem with my stacked washing machine. The first company that picked up the ticket arrived with the replacement part in hand, but wouldn't try the repair because the tech said he needed 2 technicians to lift the dryer off the top first. However, when Joseph Cordell, the repairman for Appliance Express arrived, he laid out his tools and straight to work on installing the new door gasket on my washer. He stayed for almost 4 hours to repair the washer, and due to his persistence it's working! I really appreciated the extra effort he showed.
Steve was great and on time.
Thomas - Brenham, TX
Robert - Austin, TX
Poor Response Time and Analysis
Joyce - Georgetown, TX
Michelle - Austin, TX
Luis was extremely helpful, professional and knowledgeable. I couldn't have asked for a better technician.
If it aint broke, don:t fix it!
Chari - Liberty Hill, TX
Replaced the whole ice maker unit but it was not the problem. Never tested to see why the water was not getting to the ice maker!
The repairman was timely, knowledgeable and patient
Joann - Austin, TX
I will use Appliance Express again when my stove needs to be repaired.
Good techs & lying office staff
AJ - Round Rock, TX
When I first received call from Appliance Express, they said they will fix the dryer issue I have. I asked how many appoints will be needed and they said just one. They told me that their technicians will arrive at my house with all parts and leave only after it is fixed. Guess what? When the technician came, he did not have all parts - he had to change side panel and drum and he said that they never carry those even in their warehouse. They need to order parts. It took then more than 1 week before they called to set up second appointment, they said they will call me and let me know when parts arrive but tentatively will schedule appointment. Guess what, they never called to let me know when parts arrived, just showed up at house, The technicians seems to know their job and got replaced the damaged parts. They did a good job, but the office staff seems to be very incompetent. I had also asked the office staff to provide me with 30 to 60 min heads up call as then I can plan to reach house on time, they said yes they will. However, tech always showed up 10 mins after the call.
Dahlia - Bastrop, TX
Some scheduling issues, but overall good service!
Andrea - Austin, TX
At the first appointment, the technician said he needed additional parts and had to reschedule For another day. On the day of the second appointment I received a call to reschedule, because the technician had called out sick. Unfortunately, I had already made arrangements to be home for the day by that point, but I had to reschedule for a week later. The third and final appointment resolved the issue - and the technician was very friendly and professional.
Patti - Austin, TX
Cliff was on time for my appointment and did a thorough job. He listened to my situation and explained what was going on. He was very knowledgeable, respectful, and courteous.
Tom - Austin, TX
Luis called as he was running ahead of schedule. Came early, quickly resolved issues. Answered some questions about other issues. Good experience.
Stove buyer - Kempner, TX
Quick repair. Arthur knew that the problem was and was able to fix it same da. 🙂
Ethan - Johnson City, TX
Roger - Georgetown, TX
Gerry was great. He fixed multiple issues with our refrigerator and was thorough in explaining everything he was doing.
great service experience
Jay - Austin, TX
Eunice - Georgetown, TX
Fabulous technician doing an excellent, professional diagnosis and providing solution. Gerry was great!
Great customer service, but poor outcome.
Bianca - Leander, TX
Both technicians were very nice but super upset because it still isn’t fixed and working.
Barry - Killeen, TX
Javid - Austin, TX
They were assigned by AHS after another company messed up our Range Hood and called it unrepairable. Appliance Express took over and fixed it.
Marlisa - New Braunfels, TX
Sara - Cedar Park, TX
Tyler did a fantastic job!
Peggy - Austin, TX
Karam - Austin, TX
Good service professional
Michellle - Austin, TX
Great service, very knowledgeable
Marie - Austin, TX
Harish - Cedar Park, TX
Did a great job.
Susan - Georgetown, TX
Great Customer Service
Juanita - Austin, TX
Victor - Hutto, TX
Shirley - Lago Vista, TX
James - Spicewood, TX
This is the second time I've had someone out to fix this issue of an intermittent and annoying squeak that comes from my new dryer. The problem has not been resolved. I've even provided playback on a video I took documenting the issue to the technician.
Great service technician
Dawna - Austin, TX
Brandy - Belton, TX
Problem not fix
Jocelyn - Austin, TX
Unfortunately the problem with my fridge wasn't fixed. The guy tried, but the vibranting sound is still a problem.
service as promised
Daniel - New Braunfels, TX
we are appreciative of the professional service delivered to us on our Whirlpool refrigerator by Diego Gomez.
Donny - Robinson, TX
Review - Thomas Lott
Service for recurring microwave failure was good (and professionally conducted). Microwave is functioning again but has failed three times previously due to an unknown root cause - hoping for a permanent fix this time.
Great Timely and Honest Service
Keith - Austin, TX
Great service, but my ice maker is still not making ice
Jerry - Georgetown, TX
Ray - Jonestown, TX
Tec showed up ahead of schedule. Very knowledgeable, professional and courteous. Fixed the problem!! Great job!!
Steven - Marble Falls, TX
Jennifer - Spicewood, TX
He was quick, on time, and clean
Carla - New Braunfels, TX
The repairman was very nice and got the job done quickly. I was very happy.
Manuel - Cedar Creek, TX
April - Austin, TX
Good thorough service with a smile.
James - Austin, TX
Patricia - Lakeway, TX
Cliff was very courteous and thoughtful. Also very professional thanks
Gary - Austin, TX
Helen - Lago Vista, TX
Ravikumar - Cedar Park, TX
Excellent professional service
Teresa - Austin, TX
Excellent customer service and very knowledgeable.
Hoit - Austin, TX
Janice - Cedar Park, TX
We have used Appliance Express several times. They have always been courteous, on time, and fixed our problems.
Fridge at Last!
Louise - Lago Vista, TX
They were early and replaced the compressor quickly. My refrigerator is running perfectly.
Shawn - Georgetown, TX
Jonathan was professional and informative.
Nina - Austin, TX
Scott fixed our problem and did so with a smile and great attitude! Nice to see a pro who is good at customer service!
Don - Leander, TX
This was by far the best experience I have had with service personnel since I moved back to Texas. Jonathan was extremely knowledgeable and friendly. What an asset to your company.
4th visit from company and the fridge still doesnt work
Myron - Horseshoe Bay, TX
The repair work was not successful
Diana - Temple, TX
I was very pleased with the service; the employee who serviced the appliances was neat, presentable, considerate, and very knowledgeable, (This may not be a PC statement about appearance, but it registered with me, "represents dependable service"). One of the first things he did was to cover his shoes before entering the house. This was the first time in my many years a service repair person has been that considerate. I was pleased with the results when I later used the equipment. I have both a Maytag washer and dryer which required service and the service employee was knowledgeable on both products. I had dreaded to call for service because of poor results from other products. I would now recommend Maytag products.
Kelly - Cedar Park, TX
Great Service! Lou was very professional and thorough!
Debbie - Robinson, TX
Bintu - Killeen, TX
The technician is knowledgeable and polite. Good job keep it up!
Tommie - Georgetown, TX
Susan - Round Rock, TX
very thorough, great communication, professional
Did a great job!
Richard - Driftwood, TX
Brandon arrived at the scene, assessed the problem, and provided a quote for the work needed to repair the appliance. Earlier I had priced new units comparable the current appliance. The price to repair the current dishwasher was considerably less than replacing the unit. Brandon did the work efficiently and effectively.
Kirk - Pflugerville, TX
Great service very knowledgeable and professional.
Referred by home shield
Steve - Round Rock, TX
Paul works fast and efficient.
Awesome! Leo was amazing!
James - Austin, TX
I really hope something else breaks in my house so I can get Leo back. I have never had a more professional, friendly, kind, knowledgeable and patient technician. He was amazing.
Great service. Great technicians
Susan - Austin, TX
Technicians knowledgeable & helpful. Office staff & follow up very efficient. Timely service.
Great, friendly service!
Sarah - Austin, TX
Leo was friendly, polite and was more than happy to educate me on why I had my double oven issue and how to correct it should it happen again. I truly appreciated getting that information!! Great technician.
Still leaking in rear of icemaker.
Fred - Buda, TX
Installed new icemaker but still leaking in rear.
great technician, fast worker, superb results.
Thhomas - Austin, TX
this was best repair we have ever had - Super!
Service you can depend on.
Robert - Austin, TX
Earlene - Georgetown, TX
Ice Maker Replaced
Ladonna - Leander, TX
No cost warranty replacement
Tyler Bare was very polite and excellent at explaining everything to me.
Nancy - Round Rock, TX
I was very pleased with my service call and would welcome Tyler back for future problems that may occur.
Ashleigh - Pflugerville, TX
Our ice maker stopped Working for a few days and the refrigerator is actually brand new so we called them out to take a look at it. But in the few days between my call and the service day the freezer started making ice again and when they got here they said that they checked everything and it was all working well and sometimes they have seen the freezers stop for a few days fix themselves and then not have any problems again so all in all good experience with a super friendly tech!
Maritza - Austin, TX
They came out when they said they would and worked quickly! Very helpful and knowledgeable
Good job,but . . .
Patricia - Taylor, TX
Our dishwasher door has broken numerous times. Each time AE repairs it, but we believe there is some design defect. It is NOT user error. We are two mature adults who exclusively use it. We have owned many dishwashers and never had problems. Ever. So the conclusion we are making an error is wrong. Your repairman agreed.
Great Service and Fast Fix!
Amy - Austin, TX
Amy - Leander, TX
Shafqat - Killeen, TX
Robert - Austin, TX
Several needed repairs were made to my refrigerator and dryer. They included some discovered when he was here. They even found parts for my 35 year old dryer. All the parts were ordered and the service performed perfectly. Very happy with Appliance Express.
Great customer service
Sheryl - Leander, TX
Patricia - Austin, TX
Tommie - Georgetown, TX
Knowledgeable, courteous, and fixed the problem with the oven.
Wes - Austin, TX
Michael - Austin, TX
Joe was very professional and went above and beyond for me.
Kenny - Georgetown, TX
Showed up on time, was personable and did his job while explaining what he was doing.
Very great service
Richard - Harker Heights, TX
Diana - Temple, TX
Very good service. Very knowlegeable service employee. Answered questions, patient had work in very tight utility closet in this apartment. Would highly recommend yout company.
Nice but really not helpful
Melissa - Liberty Hill, TX
I did not feel like I was heard. I explained the issue with the washer but since the codes didn’t reveal anything, then he didn’t work on it. I realize that he was doing his job but felt that he put the washer results over what I experienced. Overall he was friendly but didn’t put forth effort or express interest in really hearing what I know happened.
Don - Kyle, TX
Great Service by a Real Pro
Janet - Wimberley, TX
Heather - Austin, TX
Luis was very thorough in explaining what needed to be done and he finished in a timely manner.
Dishwasher repair went great
Patrick - Austin, TX
I couldn't figure out the problem, but Lou discovered the problem and fixed it, plus a bit extra. No substitute for experience.
John - New Braunfels, TX
Very congenial and knowledgeable. He is an outstanding representative of your company.
Marcie Sobieski - Jarrell, TX
My problem was fixed right away. I was very happy.
Awesome! Thank you!
Cindy - Austin, TX
Great experience. Thank you!
Dorothy - Pflugerville, TX
Benny - Lampasas, TX
Service man appeared to know what he was doing
Mary - Georgetown, TX
He was pleasant and fixed problem right away.
Theresa - Georgetown, TX
John - The Hills, TX
Brandon quickly identified and corrected the problem.
Knew what he was doing.
Harold - Georgetown, TX
Came with the parts needed . Went right to work. Fixed it likety split.Cleaned up. I said thank you.Service under extended warranty. Slick as that!
Jared - New Braunfels, TX
Fast and prompt service.
Chad - New Braunfels, TX
George - Round Rock, TX
Tyler did warranty repair on our brand new stove. Excellent work and quick response.
Kimberley - Killeen, TX
Jodi - Round Rock, TX
Tyler provided a great customer interaction and resolved the issue quickly!
Russ - Burnet, TX
James drove 35 miles to fix our dryer. He called when he was close, then shook my hand and introduced himself right away when he arrived. He fixed the dryer within the hour and was polite when he left. I'd use James again!
Rick - Austin, TX
Joe - Buda, TX
Great. He was very professional. I will definitely call again
Edwina - Austin, TX
Great service, was a American Homeshield warranty.
Lee - Temple, TX
Very polite,just wish they were closer since I live about 45 miles away and they only come this way once a week. Other than that great experience.
Robert - Lakeway, TX
Emil - Austin, TX
When they fail to cool, not very useful but the guys at Appliance Express have worked to get our Whirlpool up and cooling like a new one. Always courteous and friendly while here too. Thanks.
Awesome and so quick!
Christie - Austin, TX
Fast and efficient service
Lea - Pflugerville, TX
My technician knew exactly where to look and fixed my washer in just minutes. Works great now.
Fast and effective
Kb - Microwave - Issue with install - Leander, TX
Appliance Express was able to get out to our build with same day service and complete the job in one trip, then On the next Monday we had an issue with a dishwasher in another home(we build a lot of them!) and Appliance Express was able to meet our time crunch needs to we could close on this home and make one more happy customer! It's pretty cool seeing a build, turn into a house, then in a day become someone's home, and Appliance Express helps us out with that along the way!
Janet - Copperas Cove, TX
Very nice young man. Fixed the dryer
Awesome and Great customer service
Darryl - Copperas Cove, TX
Luz - Georgetown, TX
Our serval was friendly, courteous, knowledgeable, and prompt.
Elliot - Liberty Hill, TX
We had a warranty service call. First Whirlpool was directly contacted, then Whirlpool contracts the work to Appliance Express. Appliance Express does not honor the Whirlpool scheduling service. Originally we we told that a tech would be here between 12noon and 4pm. We were no showed this appointment and had a missed you flyer stating 5pm. When we called to reschedule we were told that whatever Whirlpool quotes us regarding time frame, Appliance Express always schedules it at a different time. All and all, once we scheduled with Appliance Express directly, they were on time.
Amli - Austin, TX
Great interaction with the residents , making resident feel like he is part of the maintenance team .
early, friendly and knowledgeable
Larry - Georgetown, TX
Steve arrived early which was great and assessed the problem and found an issue and corrected it.
very good service
Sterling - Killeen, TX
Dana - Leander, TX
Our service tech was very friendly and knowledgeable. Called ahead of time with arrival estimate. Overall great experience.
Why Can't Every Comapny Be As Good As Appliance Express
Janet and Kent - Georgetown, TX
The three technicians that have visited our home in these past two years are outstanding in every respect, attentive to every detail and resolved the issues in a totally professional manner. Quite frankly we use our experiences with Appliance Express as the benchmark for any repair personal that assist in any repairs that our home needs.Sadly not one other experience has even remotely come close to our experiences with Appliance Express
Shellie - Cedar Park, TX
Appliance Express did a great job. The technician showed up on time and did the work needed to repair 2 of my appliances. He had the necessary parts on hand, he was professional, and my appliances are now working. This was warranty work. I would definitely use Appliance Express again.
Great customer service
Cheryl - Austin, TX
Leo provided prompt, professional and knowledgeable customer service.
David - Bertram, TX
Great service and tech
Kathy - Austin, TX
Marion - San Marcos, TX
Robert is a great service person and very organized.
very good service
Karen - Austin, TX
Always great service
Eric P. - Austin, TX
I've used these guys a few times in the past 3 years. I got a different technician every time, but they are all great! Very knowledgeable, courteous, honest, and helpful. I will definitely use them again and recommend to others
Prompt and friendly. Very honest about service needs.
Jan - Georgetown, TX
Dishwasher repair- excellent job .
Sadia - Pflugerville, TX
Mike - Bastrop, TX
John - Georgetown, TX
Larry - Killeen, TX
Great job recommend this repair company to anyone that need appariante repair done
Rincy - Round Rock, TX
The technicians greeted when entered and did their job efficiently
Carol - Brenham, TX
Stephen - Round Rock, TX
Tyler arrived promptly and was super nice. He was very knowledgeable and completed the work promptly. Would recommend to anyone needing help with their appliance!!!
knowledgeable, patient, thorough
Andy - Austin, TX
We had a strange noise in our new Whirlpool fridge. We played an audio recording for Luis. He calmly said “I know what the problem is” and proceeded to fix it. Since this is a new fridge he then asked if there were any features we would like him to demonstrate or explain. He was very patient with all our questions. We also noted how organized he was with his tool kit (not haphazard and strewn about). Very professional.
Elizabeth Wells - Georgetown, TX
Steve did a Good job. Was good at explaining the problem & worked at fixing it. Hopefully it is going to work as expected.
Celeste - Pflugerville, TX
Donald - Canyon Lake, TX
Service was good. Had neighbor here to meet serviceman. We have American Home Shield , so don't know the total cost of repair, but paid a $75.00 fee each time microwave was repaired.
Service was fast....
Margi - Georgetown, TX
Over the experience with APpliance Express was "good". However, I have a few concerns. The name on the receipt was incorrect as well as on this survey. I called and spoke to a representative and shared this feedback and she assured me that she would correct it. Also, Gerry and a gentleman in training replaced a part on the refrigerator. I was comfortable with the price. He assured me that this would correct the problem. About 2 hours after the service person left, I walked into the kitchen and water was on the floor in from of the refrigerator and on the side. I mopped the floor and didn't see any other signs of water that night nor the morning after the repair. However, I called AE and spoke to a representative and explained what happened and asked if the serive person could be notified of the situation. She assured me that she would contact the service person and call me back shortly. I did not receive a followup call that day at all. Not even a staus call of any sort. I did see a missed call the next day mid day to early after noon asking me to return the call to schedule a serive call. I was out of the area so I have not retured the call. To me this was not a good customer experience at all and a bit frustrating. I'm also hoping that the issue has truley been corrected with my refrigerator as Gerry assured me.
Amy - Austin, TX
James - Georgetown, TX
Very good service.Great person to work with.
Mark - Austin, TX
Gordon - Wimberley, TX
Diego was great! Skilled, pleasant and fast!
He didn't do anything but make a call. He left no follow up instructions Wasted time
Charles - Austin, TX
Horrible, I feel I'm at square one. I don't know what the next step is and I have to call Home shield Monday PS I will not pay for his coming to my house!!!!!
John - Killeen, TX
Theresa - Georgetown, TX
Leonard - Manor, TX
Very professional. He gave me additional information concerning my refrigerator.
Disappointed - Austin, TX
Well, this was the third time someone came out to “fix” the same washer and this was probably the least amount of effort I’ve ever seen someone putting into figuring out the real issue. I was told that the motor is rubbing on the water pan and that replacing or removing the water pan would resolve the issue. Well guess what? The washer still doesn’t wash after removing it from the water pan, there is plenty of room between the motor and floor (the motor doesn’t even get close to rubbing on the floor) and the washer still stops washing after 4 minutes, at which point it freezes and we eventually end up with an “LF” code. If you guys are not able to fix the same issue after 3 tries, maybe you should just shut down your operations and start doing something else for a living. I can’t express how bad you are at your job.
Pleasant & Painless!
Laura - Austin, TX
Joseph was extremely nice and super knowledgeable! Fixed the issue with no problems.
Great service under extended warranty
Jeanene - Seguin, TX
Bill - Austin, TX
Hal - Austin, TX
Technician was very friendly and knowledgeable. Problem was diagnosed promptly and the problem was resolve.
Warranty repair work done fast!
Bruce - New Braunfels, TX
Claudia - Georgetown, TX
I was happy with the work and fast response
Dryer still not starting correctly. It takes several tries at pushing START button before it starts. Please send Robert back out to check it. Thank yo
James - Luling, TX
Dryer still not starting correctly. It takes several tries at pushing START button before it starts. Please send Robert back out to check it. Thank you
William - Austin, TX
Can't rate cost as it was warranty
Lillian - Austin, TX
Lou gave me an informed step by step service.
Amena - Austin, TX
Morris - Spicewood, TX
Brandon was very nice and helpful and did a great job!
Efficient and effective
Larry - Austin, TX
Job completed quickly and is working like a champ.
Larry - Brenham, TX
Very pleasant and thorough
Frances - Spring Branch, TX
Sailaja - Austin, TX
Thanks! for excellent service
Tania - New Braunfels, TX
Mark - Austin, TX
Cliff was very professional and helpful. He got the job done quickly. He also showed up on time.
Anita - Austin, TX
Derek was terrific. He diagnosed our problem and explained it to us clearly. We would gladly have him back again.
Mike - Georgetown, TX
Tyler arrived on time and knew what was wrong within a minute. He gave us suggestions as to a remedy which worked out great.
Kim - Austin, TX
We were able to solve our problem.
John - Austin, TX
He was very patient when showing that the problem was a dryer sheet snagged and covering the moisture sensors.
Janet - New Braunfels, TX
Great communication. We knew when they would be there and they were very punctual. Nice, respectful and very knowledgeable service tech.
Professional and courteous
Helen - Horseshoe Bay, TX
Professional and friendly
Christine - Georgetown, TX
Francine - Temple, TX
Best Service Ever
Dilip - Brushy Creek, TX
Great Service, two times in a row, not because I got lucky...these guys are truly professional, caring and awesome. I think it is the company culture.
Highly professional friendly service
Michael - Leander, TX
Carol - Brenham, TX
The service men were very efficient and answered all my questions. Would recommend your company to any one need this type of service.
Lisa - Austin, TX
Megan - Pflugerville, TX
Nick - Cedar Park, TX
Service was excellent. Lou stayed longer to ensure the unit was defrosted. So thankful.
Very nice Service Man
Tommy - Dripping Springs, TX
Came when they said they would, very nice and knowledgable.
Jessica - Round Rock, TX
REFRIGERATOR WHIRLPOOL WRS325FDAW04 "Arrived on site for unit with ice dispensing noise, tested unit and found auger motor to be very loud under load. U it will need new motor to complete repair, no leaks on site ; ordrng 1 WPW10317991 (motor)"
COOKTOP WHIRLPOOL WCG55US0HS02 Arrived to inspect left front burner not igniting. Tested the unit and all burners ignited except LF burner.Disassembled the cooktop and found the wire harness to the LF igniter was not connected.Reattached the connection and reassembled the unit and LF now operates as designed.No gas leak present.
RANGE AMANA AGR5330BAS3 Arrived on site to test unit for unit not getting to temp. Test unit and found unit average temp when set at 350 to be at 342. Calibrated oven to +10 degrees check unit and average temp set at 352 job complete.
REFRIGERATOR KITCHENAID KRMF706EBS01 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the right RC door due to it not making connection with the switch to turn the lights off. Also removed and replaced the left pantry door and control due to water getting into the control area and causing corrosion on the control and the unit not operating properly. Tested the unit, including the ice maker and the unit operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived onsite for customer complaint of built in French door refrigerator freezer door not level. Attempted to level door and found door skin was mounted crooked. Ordering new FC door skin and drawer support to complete repair. All water connections were dry at time of service.; ordrng 1 W10744327 (support) and 1 W10782355 (dor-fip FC ) and 6 W10851443 (screw)s
REFRIGERATOR WHIRLPOOL ET1CHMXKD03 "Arrived on site for refrigerator developing ice in FC and not cooling in RC. Inspected ice buildup and found on front right side. Performed diagnostics and forced defrost cycle and monitored defrost. Removed ice and found air chamber broken and missing bottom part (see SD-QuickPic). On return will add silicone to damaged liner and add foil tape to defrost drain pan. 1 WP2254354 (AIR CHAMBER)"
DRYER WHIRLPOOL GEQ8858HQ1 "Arrived onsite for dryer not running/overheating. Performed diagnostics motor locked up after 15 mins of run time. Attempted to replace the motor but the blower wheel is melted on to the motor shaft could not remove. Placed order for rear bulkhead and blower housing. Plan on returning with blower wheel and motor. ordrng 1 W10828905 (bulkhead) and 1 WP8577230 (housing)"
RANGE JENN-AIR JDRP548WP03 Arrived on site to diagnose a griddle that is not working on a range. Tested unit and found at switch for griddle control shorted out. Replaced switch and tested unit. Found all is functioning properly at this time.
REFRIGERATOR KITCHENAID KBSN608ESS01 Arrived on site to diagnose a refrigerator that is making a whistling sound when freezer is closed. Found no mechanical failures or malfunctioning parts at this time. Advised homeowner that sound they are hearing is the vacuum that is being released due to the freezer being flooded with warm air when opened. No further repairs are needed and all is working properly at this time. No leaks were found at time of service.
WASHER MAYTAG MVWC565FW0 Arrived on site for the unit is not working properly. Tested the unit and found the unit is unplugged. Customer advise the unit will continuously drain. Plugged unit in and drain pump turned on. Reset the control and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
REFRIGERATOR WHIRLPOOL KFIS27CXMS5 "arrived on site to inspect refrigerator not dispensing water. Upon further inspection, the customer advised that the unit is dispensing water, but it’s not making ice. I removed the ice maker facia and found a large amount of ice built up around the ice maker and down the left side and in the front of the ice maker. Using my steamer, I removed the ice and then removed the ice maker housing. Once I had all of the ice removed, I put the IM housing back into the unit and tested the ice maker and it began to harvest then dispensed water into the tray. It appears that the ice maker double dispensed causing it to overflow and freeze.No water leaks observed during, job completed."
DRYER WHIRLPOOL WED8500DC4 "Arrived on site for customer complaint of unit making noise, found unit need idler and roller wheel after replacing repair kit, unit tested good, I did find the vent hose was crushed and needs replacing"
MICROWAVE KITCHENAID KOCE500ESS06 Arrived on site to diagnose a microwave with a turntable that is not operating. Tested unit and found option for turntable off in settings menu. Advise homeowner on options in settings that are not fully described in owners manual. All is working properly at this time and no other repairs are needed.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrive on site for the unit is not freezing or cooling. Tested the unit and found the evaporator is making a gurgling noise and there is no frost pattern. Found the unit will need a new compressor, evaporator, UV dryer, and the (2) access valve. Will need three hours to complete the repair. The unit is located in the garage. Will need three hours to complete the repair.; ordrng 1 CNOTE (3HRS) and 2 TJ90SF8404 (ACCESS VALVE)s and 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 2 WPW10143759 (dryer UV)s"
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived onsite for customer complaint of top mount refrigerator not cooling both section. Removed unit cover, found dye all over floor pan. Also found pin hole leak on condenser connection weld. Evacuated unit and removed compressor. Installed new compressor and dye drier. Vacuumed unit down to -25psi. Charged unit with 4.25oz of R134a refrigerant. Observed frost pattern. Good frost pattern forming. No leaks found at welds. No other issues found. No water connected to unit at time of service."
DRYER MAYTAG MEDC465HW0 Arrived onsite for door not sitting straight after reversal. Performed adjustments by slightly twisting the door to get the door sit flush.
REFRIGERATOR KITCHENAID KBSN608ESS01 "Arrived on site for customer complaint of unit being warmer then usual in fresh food section, found multiple issues, found UI not responding to diagnostic mode and not being able to reset over temp alarm, also found ice build up at air baffle indicating air baffle not opening properly. Ordering control and air baffle. ; ordrng 1 2221296 (air baffle assy) and 1 W10798007 (contrl-box)"
DRYER WHIRLPOOL WED4950HW0 Arrived to install previously ordered part.Removed and replaced the timer. Reassembled the unit and and set the timer for 20 minutes. Unit now works as designed.NO LINT OBSERVED AT THE TIME OF SERVICE.JOB COMPLETE
RANGE WHIRLPOOL WVU37UC6FS0 Arrived on site to replaced capacitor and control board and Lights. Replaced all parts test unit and unit test good lights are working job complete
WASHER WHIRLPOOL WTW4950HW0 Arrived on site for no cold water . Found water lines reversed . Switched hoses to correct valve . No water leaks detected at time of service. Job complete .
DRYER WHIRLPOOL MED5630HW0 Arrived on site and replaced control and console per diagnosis. All checks good. Unit is operating as designed.
MICROWAVE KITCHENAID KBMS1454RBL0 Arrived on site to diagnose a microwave that is not operational. Tested unit and found appliance manager control shorted out.
WASHER MAYTAG MVWB765FW3 Arrived on job for complaints of noisy washer. Ran diagnostics and ran wash cycle no abnormal noises.
WASHER MAYTAG MVWC565FW0 "arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making a popping noise while washing. I placed the unit in diagnostics showing no error codes. Tested the unit and it operated as designed. Tested the agitate and spin manually and it operated as designed. When switching from agitate to spin, I could hear the cam popping and advised the customer that the noise was normal. Unit is operating as designed/found nothing wrong with the unit. Explained how the cam operates to give a better idea of why it pops. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDT710PAYM5 Arrived on site and found failed wash pump. Repaired. Unit is now operating as designed.
MICROWAVE WHIRLPOOL WMH31017FB0 "Arrived on site to test unit for unit sparking. Test unit and found burned diode and capacitor. Replaced all high voltage parts diode,capacitor, and magnetron test unit and unit test good job complete
COOKTOP WHIRLPOOL W5CE3024XS00 Arrived on site to install parts I previously ordered. Replaced the right front burner and infinite switch. Other burner wasn’t needed. Verified operation.
REFRIGERATOR LG LFXS30796D/00 Arrived onsite for customer complaint of french door refrigerator not cooling. Removed evaporator cover and checked for any dye on braised connections. Found no dye. Checked evaporator and found no dye as well. Evacuated system and found no refrigerant in unit. Vacuumed system down to -25psi. Observed high side. Found high side slowly coming out of vacuum.
OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site to replace broil element, inner glass, and frame, after replacing, unit tested good."
ICE MACHINE KITCHENAID KUIC15NHZS0
DISHWASHER MAYTAG MDB4949SDH3 "Arrived to inspect dishwasher not washing and no water entering.Confirmed the complaint and during a visual inspection of the unit I found a plastic ring logged underneath the float switch, not allowing water to enter the unit.I removed the obstruction and tested the unit and unit tested as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED JOB COMPLETE"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site and tested operation. Tested fans and shelf. Unit operating as designed and all functions test good. Instructed customer of unit design and operation and that with variable speed fans there is a little more sound from unit during operation than older models. I did find a dent on right hand door and paint scratches on shelf holders, ordrng 1 W10251968 (ladder) and 1 W10273464 (ladder)
OVEN WHIRLPOOL WEG750H0HZ0 Arrived onsite and found bake function not igniting or clicking. Display indicated operation. Flickering in display. Broil ignites perfectly. Replaced spark module. No change. Ordering control and display to repair. . ; ordrng 1 W11205353 (CONTROL) and 1 W11339755 (STAINLESS DISPLAY)
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the main control and UI control and tested. The UI control was frozen and w use not adjust temps or allow me into diagnostics. I verified ohms to the UI and got 2.4ohms. I contacted Techline and spoke to Adrian and advised of my situation. Adrian advised to check door switches and I did and they were good. Adrian advised that the communication wire might be pinched or broken inside the door and to replace the door. Unit is still making ice as it harvested while here, but it doesn’t dispense water or the ice. I am ordering the left FC door in SS. No water leaks observed during service.; ordrng 1 LW10913113 (DOOR-FIP SS)"
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived on site for the unit is leaking water and there is ice build up. Tested unit and found the unit is working properly. The temperature in the refrigerator is 37° and in the freezer section is at 0°. Advise customer not to put food items past the shelf in the back due to no airflow circulating. Unit works properly and no water connections to the unit.
REFRIGERATOR WHIRLPOOL WRS325SDHV00 Arrived on site for unit not defrosting per tech support installed a new main control.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived to inspect refrigerator not cooling. Noticed the fresh food evaporator was frozen and could not be removed at this time.Customer advised to defrost the unit and also signed a defrost waiver..Will need use evaporator cover and control on return visit.NEEDS MORE WORK; ordrng 1
MICROWAVE WHIRLPOOL WMH78019HZ1 Arrived on site for microwave mount but had fallen inside of microwave cabinet. Removed cabinet and removed mounted bracket. Installed new mounting bracket. Tested microwave. All tested good.
REFRIGERATOR LG LSXS26326S/00 "Arrived on site and recovered refrigerant from sealed system. Installed new compressor, drier and stub. Vacuumed system to clear and test for leaks. Charged with 6.17oz 134a and tested for proper operation. Unit now cooling. Job complete"
DISHWASHER FRIGIDAIRE FGID2466QF4A "Arrived on site to diagnose dishwasher valve coming on on its own and display not working. Found main board shorted out and causing valve to stay activated and display to not come on. Replaced, ran unit and verified operation. Customer to monitor it at all times. Verified no water leaks at time of svc call.
DISHWASHER GE GDT580SSF8SS "Arrived on site to diagnose dishwasher not draining. Accessed drain pump and found broken glass and debris in it. Cleared, put back together ran it couple times and verified operation. Verified no water leaks at time of svc call.
WASHER WHIRLPOOL WTW4955HW0 "Arrived on site to replace strike and latch, after replacing, unit tested good."
WASHER MAYTAG MVWC565FW0 Arrived on site for gear case replacement . Unable to remove agitator . Will need to order agitator . ; ordrng 1 W11161960 (AGITATOR )
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived onsite for the coffee maker that is saying add beans but there are still beans in the hopper. I called techline and spoke with Rick SR# 7725087128. I explained the situation to Rick and told him about the customer using flavored beans. Rick stated that flavored beans will cause this issue because they have a sticky coating on them.
REFRIGERATOR GE ZISS420DXASS "Arrived on site for faulty drain pan. Removed failed drain pan,defrosted evaporator,installed new pan assembly. Checked water flow to compressor compartment good,reassembled unit powered unit on unit cooling down.
COOKTOP WHIRLPOOL WFE515S0ES2 Arrived on site to test unit for unit not working. Test unit and found red wire at terminal block burned out. Will need to order new main harness W11219898. ; ordrng 1 W11219898 (MAIN HARNESS )
WASHER MAYTAG MVWB765FW3 Arrived on site and found unit failed to operate properly prior to replacement of rotor stator clutch and control. All checks good. Unit is now operating as designed.
REFRIGERATOR GE GSS25LGMFBB "Arrived on site for refrigerator not making ice or dispensing water. Performed diagnostics and cycled ice maker and tested water dispenser. Found both not getting water. Traced water going to unit. Found failed filter housing. Removed failed filter housing and installed new. Tested unit and found water leaking from water reservoir. Will need to replace reservoir. .; ordrng 1 WR17X10734 (water tank assm)"
WASHER MAYTAG MVWX655DW1 Arrived on site for humming and not agitating. Performed diagnostics found stripped washplate. Ordered wash plate . ; ordrng 1 W10752187 (screw) and 1 W10902814 (washplate)
REFRIGERATOR WHIRLPOOL GC3SHEXNS16 "Arrived on site for no cool. Powered unit on clicking noise from compressor,removed starter installed new starter powered unit on compressor powered on unit cooling down. used 1 8201786 (START DEVICE) from stock"
REFRIGERATOR WHIRLPOOL KFIV29PCMS02
REFRIGERATOR KITCHENAID KURL104ESB00 Arrived on site for noisy operation. Found that the bottom pan is rubbing against the front tow panel. Shimmer and sealed Area and unit now operates quietly.
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site and found unit operating as designed after installing UI and drawer UI. All checks good.
ICE MACHINE KITCHENAID KUID308ESS2 Arrived on site for no operation. Found that the X ternal drain pump has failed and will not allow unit to start. Replaced drain pump and unit operating properly with no water leaks.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site for the door is not working properly on the unit. Found the door tab that goes into the interlock is broken on the door. Replace the door and tested the unit. Unit works properly and job complete.
COOKTOP GE PP972SM2SS Arrived on site to test unit for center burner not working. Test unit and found bad burner bad infinite switch and bad lock switch and bad led light.
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator and freezer lights not working. Upon further inspection, I tested the LED control and it was good. I removed and replaced the FC light and tested and the FC light came on and the RC lights brightened up. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KUDS01DLBL2 Arrived on site to install previous diagnosed part. Attempted to remove outer door panel. Found foam that glued to outer panel is sticking to inner door panel. Removed hinge screws and attempted to remove.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site for freezing in fresh food. Powered unit off checked diffuser found diffuser door not fully closing. Installed a new diffuser,powered unit on che led operation of diffuser unit working as designed."
DOWNDRAFT WHIRLPOOL KXD4636YSS0 "Arrived onsite to replace the previous diagnosed parts. I did find the on/off switch sticking causing the unit to go back down after it reached the top but the unit would not go past halfway while going up because of a weak motor. When I helped it, it would go up, but if left untouched it would take about a minute to finally get to the top. The motor needs to be replaced to complete service. Ordering WPW10398274 MOTOR. ; ordrng 1 WPW10398274 (MOTOR)"
OVEN FRIGIDAIRE FFET3025PSD Arrived on job for complaints of temperature off in both ovens. Replaced both sensors and test temperature.
ICE MACHINE KITCHENAID KUID508ESS1
REFRIGERATOR WHIRLPOOL WRS321SDHW01 "Arrived on site for ice build in freezer and moisture in fresh food. Found gasket not sealing to cabinet and large gaps between liner and cabinet. Added sealer to gaps,remolded gaskets,checked door seals good."
BUILT-IN M/W JENN-AIR JMDFS24GS0 Arrived on site for dead display and light flashing . Found power cord not completely pushed into outlet . Reinserted cord unit powered up . Unit is opening closing and heating . Job complete .
COOKTOP KITCHENAID KICU509XLB00 "Arrived on site ,replaced module ,display . Programmed control and tested all burners with customers cook ware . All checked normal . Job complete ."
WASHER WHIRLPOOL WTW8500DW3 Arrived on site for panel replacement replaced panel and tested good. No leaks on site
WASHER WHIRLPOOL WFW92HEFC0 Arrived on site and tested operation. I found evidence of water leaking from bellow. Cleaned bellow and glass before running diagnostics and found that the door bellow is not sealing properly. Installed new and tested. Unit working properly and all water connections dry at time of service. Job complete
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site and found cooktop surface is damaged, after replacing it confirmed cooktop is operating properly, job complete"
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site to diagnose a refrigerator that is leaking from the filter housing. Found filter housing door has come unmounted causing filter not to stay in position. Reassembled filter housing door properly and tested unit. Found all is working properly at this time. No leaks were found after services were performed.
REFRIGERATOR KITCHENAID KRSF505ESS01 Arrived on site to replace freezer and fresh food doors for refrigerator replaced both doors and name badge and tested unit. But all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 "arrived on site to inspect refrigerator leaking inside. Upon further inspection, I found water leaking from the water box cover. I removed the waterbox to find the water reservoir leaking from the left side connection. I removed and replaced the reservoir and tested the unit and it operated as designed with no leaks. No water leaks at the end of service, job completed."
DISHWASHER WHIRLPOOL DU1055XTSS3 Arrived on job for complaints of dispenser door not opening. Found the dispenser release broken. Replaced dispenser and test. No leaks detected at time of service.
WASHER MAYTAG MVWB765FC3 Arrived onsite for the washer to finish troubleshooting and possibly replacing the fill valve or the control. I tested the unit in the normal cycle again and found 121VAC to the hot water side of the valve and the unit letting very little water thru it. I inspected the valve screens and found them both clean and free of debris. I replaced the valve and retested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
WASHER MAYTAG MVWB865GW0 "Arrived on site for not starting, confirmed dispenser was working with no issues, no error codes stored in diagnostics. Instructed customer on start button operation, must press button in the middle of pause and play signs on the start button until the light above the start button comes on (takes about 1 second press)"
WASHER GE GTW460ASJ8WW Arrived on job to replace hose found washer full of water and dry under no leaks removed water and replaced pump. Test operation after repair. No leaks detected at time of service.
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site and tested operation. I found fault for upper blower and communication issues. Installed new blower and tested operation. Unit tests good. Job complete
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site and found saved error codes for Inlet water temp fault, long fill, overload. Set washer into a diagnostic cycle and found cold water valve is not operating. Replaced valve and all function has returned to washer. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRT318FZDM05 Arrived to inspect top mount freezer with a cooling concern in the refrigerator compartment.Confirmed the complaint and removed the freezer panel and defrosted the ice on the evaporator. Removed and replaced the thermistor.Reassembled the unit and the began cooling.Customer told to wait 24 hours for optimal temperatures.No water hooked up to unit.JOB COMPLETE
REFRIGERATOR WHIRLPOOL W9RXEMMWS01 Arrived on site and found unit operating without icemaker function. Found contacts faulty. Replaced icemaker. Unit is now operating as designed.
ICE MACHINE KITCHENAID KUID508HBL00 Arrived on site for poor ice condition. Found that the unit was starving for water plus making then ice. Found that the brand new filter was defective. Remove filter and observe unit. Unit made and harvested a perfect slab of ice. All water connections are dry.
REFRIGERATOR WHIRLPOOL WRS325FDAB02 Arrived to inspect side by side refrigerator not dispensing properly.Removed the water filter and water dispenses as designed.Showed customer the water flow with filter in and out.Customer will get new filter.All water lines were dry at the time of service.JOB COMPLETE
DOWNDRAFT JENN-AIR JID4436ES00 "Arrived on site to replace ui ribbon, after replacing, unit tested good."
DISHWASHER WHIRLPOOL DU930PWSQ0 Arrived to inspect dishwasher not draining.Ran diagnostics test mode and discovered debris blocking the drain line.Removed and cleared it.Reassembled and unit now drains.All water lines were dry at the time of service.JOB COMPLETE
WASHER MAYTAG MHWE300VF00 "arrived on site for broken door hinge, replaced broken hinge and tested good.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site and replaced dented left-hand door diagnosed by previous technician, no water leaks detected at time of service. Job complete"
DRYER AMANA NGD4655EW2 Arrived on site to diagnose a dryer that is making abnormal noise. Tested unit and found debris caught in between front seal and drum bushings. Removed all debris from dryer and tested unit. Found all is functioning properly at this time.
WASHER MAYTAG MVWB725BW0 Arrived on site to replace the control per previous tech due to unit not working properly. Replaced the control and tested the unit. Unit works properly and all water connections were dry at the time of service.
REFRIGERATOR WHIRLPOOL WRF535SWHB00 "Arrived on site for ice build up in freezer. Found middle top section of gasket to sealing to cabinet,adjusted freezer door,remolded freezer door gasket,checked door seal good."
DRYER MAYTAG MEDX655DW1 Arrived onsite for customer complaint of dryer not heating. Removed back panel and found tthermal cutoff open. Removed and replaced thermal cutoff. Reassembled and tested. Unit now heats and tumbles as intended. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
REFRIGERATOR KITCHENAID KFIV29PCMS03 "Arrived on site for no ice. Ran diagnostics icemaker passed diagnostics,ice in housing ran harvest test passed,ran fill test passed checked fan motor passed. Checked temp in freezer reading 20° pierced system diagnosed low pressure. Installed a uv drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly. used 1 TJ90SF8404 (ACCESS VALVE), and 1 WPW10143759 (DRIER UV) from stock"
REFRIGERATOR LG LSXS26366S /00 "Arrived on site for icemaker issues. Found water leaking from icemaker housing,diagnosed faulty icemaker. Installed new icemaker icemaker ran through a cycle unit working as designed."
DISHWASHER GE GDF520PGD2BB "Arrived to inspect dishwasher with burning smell.Removed the kick plate and observed a huge pile of collected animal hair underneath the unit caked up around junction. The unit is fully operational, but needs to be cleaned on a weekly basis by customer.All water lines were dry at the time of service.JOB COMPLETE."
DRYER MAYTAG MEDX655DW1 Arrived on job for complaints of noise. Confirmed noisy operation. Removed front and found change on lower level next to motor. Removed change and test noise level normal.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onnsite and found all operating as designed. Discovered issue to be concern with drying performance. Advised on design and use and care.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site and found bad Evap motor from factory preventing operation. Replaced with new. All checks good.
OVEN HOTPOINT RGB735WEL5WW "arrived on site to inspect range oven not heating. Upon further inspection, I tested the burners and all operate. Tested the oven on Bake at 350 degrees and the Ignitor never came on. Tested the broil and it came on right away. I am ordering an Ignitor No gas leaks detected during service.; ordrng 1 WB2X9154 (IGNITER)"
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived on site to test unit for unit not working correctly. Test unit and found bottom switch holder had come off. Secured switch holder test unit and unit test good job complete.
WASHER AMANA NTW4516FW3 Arrived on job for complaints of no spin. Ran diagnostics and no motor can hear it trying. Test motor pulley not stuck replace capacitor. Still not working will order harness. ; ordrng 1 W10890624 (motor-drve) and 1 W10903246 (HARNESS )
RANGE JENN-AIR JDRP548WP03 Arrived on job for complaints of doors locked. Manually unlock door and replace latch. Ordered latch for left side; ordrng 1 W11029221 (latch-door)
WASHER WHIRLPOOL WTW4616FW2 Arrived on job for complaints of not spinning fast enough. Found the customer is using delicate cycle.
WASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher that is not heating during the wash cycle. I checked for stored error codes and found none. I ran the diagnostics cycle and the unit completed the cycle and worked as designed. The unit was drawing 7.70 amps during the wash cycle and 9.4 amps at the start of the drying cycle. I went over detergent and rinse aid use with the customer because there was no rinse aid present in the dispenser. Mr stated that the issue was only happening in the normal cycle and the issue was the machine was shutting off after the soap dispenser opened. Mr stated the unit works fine in the heavy cycle. Mr stated there was no issue with heating. I ran the normal cycle to test the unit. The unit went thru prewash, drained, the pump started, and the detergent door opened. The machine continued to run and worked as designed. Call complete."
REFRIGERATOR GE GTE18GTHGRWW "Arrived onsite for customer of gaps in door gasket on top mount refrigerator. Upon inspections,found bottom LH corner of RC door has gap. Used heatgun to reform gasket to liner. Gasket now sits well on bottom of cabinet. No other issues found. No water connected to unit at time of service."
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site for cooktop hot surface light staying on. Found cooktop stainless bent ( see SD-QuickPic). Attempted to correct. Will need to replace cooktop surface. Will return with presceen parts on hand for hot surface light. 1 W11223306 (COOKTOP)
REFRIGERATOR WHIRLPOOL WRS315SDHB01 "Arrived on site for refrigerator having water dripping sound. Customer also stated that motor run louder than expected. Customer referred sound as water running through a creek. Performed diagnostics mode and activated defrost cycle. Cycled ice maker and customer stated those were none of the sounds it was making. Customer stated that motor does not run when sound occurs. Called tech support and spoke. Tested all moving parts, was not able to create sound. All tested good, no water leaks present.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to diagnose a refrigerator with a damaged door. Found RC door dented and has foam coming out of molding. RC door will need to be replaced to complete repairs..; ordrng 1 LW11091610 (RC DOOR (SS))
RANGE FRIGIDAIRE FFEF3054TS "Arrived on site for range getting fault code F-90. Performed diagnostics mode and verified fault code. Found fault for door latch. Tested switch on latch and found failed switch on motor (ohms reading opened when in closed position). Removed failed latch and installed new. Found control not recognizing door latch to be in the open position attempted to reset unit and no changes. Found control getting fault F-96. Removed control and installed new. Tested operation and activating self clean cycle. Found door latch operating. Tested all other operations, all tested good."
MICROWAVE WHIRLPOOL WMH76719CS3 "Arrived onsite for the microwave with a no heat condition and the door not closing. I found the interlocks flipped in the rear position causing the switches to short and blow the fuse on the filter control. Ms stated she had just used the unit and hen she went right back to use it again, the door wouldn’t stay shut. The switches, interlocks, and filter board need to be replaced.ordrng 1 W10156813 (INTERLOCK) and 1 W10211974 (SWITCH) and 1 W10269458 (SWITCH) and 1 W10727360 (SWITCH) and 1 WP8206419 (INTERLOCK) and 1 WPW10531156 (FILTER)"
REFRIGERATOR WHIRLPOOL WRS315SNHM01 Arrived on site and found bad Evap motor from factory preventing operation. Replaced with new. All checks good.
WASHER MAYTAG MVWX500BW0 "arrived on site for unit stopping in mid cycle . Ran diagnostics 7-1. During test wash unit would lock and fill,drain but would make noise then shut down during agitate and spin tests . Same on Manual Found belt had come off pulley and spluch cam due to a whole pecan nut and half eaten shell getting in belt guard .. No water leaks detected at time of service . . Job complete."
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for door replacement, replaced door No leaks on site; ordrng 1 W10909682 (nameplate)"
WASHER GE GUD27ESSJ0WW arrived on site and replaced leaking water inlet. Reassembled and tested unit. All water connections are dry
REFRIGERATOR MAYTAG MFF2258VEW6 Arrived on site to replace door gaskets for refrigerator. Replaced both RC gaskets and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site and inspected refrigerator and found fresh food evaporator is frosted over. Refrigerator will need to be defrosted completely in order to replace evaporator cover. Customer has signed the frost waiver and understands how to manage refrigerator as ice melts. Customer is also experiencing ice dispenser door not closing properly and will bring parts back to address this. No water leaks from connections at time of service.; ordrng 1 W10672578 (spring) and 1 W10696713 (gasket) and 1 W10809296 (guide) and 1 W10815345 (pad) and 1 W11087492 (switch) and 1 W11109505 (spring) and 1 W11204892 (ICE DOOR) and 1 W11222983 (TRIM) and 1 W11251709 (PAD)
WASHER WHIRLPOOL WFW72HEDW0 "Arrived onsite for not starting a cycle, attempted the test mode washer had no error codes stored, but would not advance past c0 in the auto test. Inspected rear of the washer found cold water line disconnected and hot water turned off. Unplugged washer reconnected water lines, washer tested good from this point on."
DISHWASHER WHIRLPOOL WDF760SADB2 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the lower rack wheels that were broken. Call complete.
OVEN FRIGIDAIRE FFET3025PSE Arrived on site for the unit is giving the error code F15. Tested the unit and found when opening the lower oven while baking it gives the error code. Found the oven control-display is defective. Will need to order the control UI. ; ordrng 1 5304503762 (controller)
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site for dishwasher powering off durning mid cycle. Performed diagnostics mode, no error codes. Inspected underneath unit and checked wiring harness connection. Monitored test cycle and measured amp draw, found amp draw within range. Tested temperature of heater at end of test cycle. Found all operations tested good, no water leaks present."
DRYER WHIRLPOOL WED9290FC0 Arrived on site for dryer lint screen broken. Inspected unit and found lint screen and lint housing broken. Found housing will need to be replaced. 1 W11211470 (HOUSING )
WASHER WHIRLPOOL WFW9750WW01 "Arrived on site for unit door stuck locked, unlocked unit, removed clothes. And tested unit. Unit would lock but not unlock. Unit will need new latch to complete ordrng 1 WP8183270 (latch)"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and placed both temp probes in freezer. I placed probe 1 in the pizza box section and probe 2 in middle shelf. Both probes are placed inside empty water bottles to keep from getting direct air flow that can cause poor readings. ;
DISHWASHER IKEA IUD8555DX1 "Arrived on site to replace dispenser, after replacing, unit tested good."
WASHER WHIRLPOOL WFW6620HC0 "arrived on site to inspect washer not operating. Upon further inspection, I placed the unit in diagnostics showing no error codes. When I went to place it in tested mode, the start button would not respond. I tested the UI and could not get the buttons to respond. I advised the customer of my findings and advised that I would have to order the UI panel and request a second technician due to the units being stacked. I am ordering the UI panel and main control 1 W11322905 (CNTRL-ELEC) and 1 W11324037 (CONTROL-ELEC)"
DISHWASHER GE GDF640HGM0BB Arrived on site to diagnose dishwasher not draining. Found pump not moving water through drain tubes. Replaced and verified operations and verified no leaks at time of svc call.
DISHWASHER MAYTAG MDB8989SHZ0 Arrived on site for the unit will not turn on. Tested the unit and found the unit will not power on. Found a switch on the counter that turns off and on the unit. Flipped the switch and tested the unit. Unit works properly and all water connections were dry at the time of service.
DOWNDRAFT JENN-AIR JEC0536ADS Arrived on site to test unit for vent not going up.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling issue. Found unit powering itself off,checked breaker good not tripped. Power cycled unit ran diagnostics found some leds not illuminating. Diagnosed unit will need main control and ui control. Installed new main control and ui powered unit on compressor and fans powered on unit cooling down."
MICROWAVE GE PEB9159SJ2SS Arrived onnsite and reset clock. Customer’s primary concern is repair part lighting panel is green display instead of white like original.
DISHWASHER KITCHENAID KDTE334GPS0 "arrived on site to inspect dishwasher leaking water. Upon further inspection, I placed the unit in diagnostics showing no error completed diagnostics and showed no signs of leaking. I found that the unit leaking on left side of the door. Also, t appears that the door wasn’t closed all the way and secure. The unit is in a tight spot and the door has to be closed with a little force to secure. I advised the customer of my findings and made recommendations for use and care. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to,install previous diagnosed parts. Removed unit to gain access to lower cooling fan. Removed fan and installed new. Removed UI and control and installed new. Tested unit to preheat temperature. All tested good."
REFRIGERATOR JENN-AIR JS48SSDUDE01 "Arrived on site and found frost buildup on top of freezer door and on ceiling of freezer liner, took pictures. Door is lower than fresh food door and Raised door up to provide more contact surface for the magnetic strip. Removed frost from interior and heated gasket and reshaped it. No water leaks from connections at time of service, job complete."
REFRIGERATOR KITCHENAID KSSC42QTS02 Arrived on site for no cool condition. Found freezer at 27 degrees and fresh food section at 43 degrees. Unit has a high amperage compressor that needs to be replaced. It may also have a leaking heat exchanger and evaporator. Will know about the heat exchanger and evaporator once the system is tapped.; ordrng 1 3HOURSEALEDSYSTEM and 1 SF8404 (VALVE) and 1 TOMMYONLY and 1 W10508992 (exchanger) and 1 W10841139 (compressor) and 1 WP2306093 (evaporator)
REFRIGERATOR WHIRLPOOL WRS325SDHB01 Arrived on site and installed diffuser to repair. All checks good. Unit is operating as designed.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found the door seal has fallen off, replaced the seal and dryer is now operating properly. No lint found at time of service, job complete"
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to replace door, customer also had a complaint of the light not working and the control panel being scratched. Found new bulb to be faulty, and cosmetic damage to panel. I replaced door, ordering panel and bulb.; ordrng 1 8206232 (bulb-light) and 1 W11173817 (PANEL)"
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived to inspect microwave stopping after 2 seconds of operation.Confirmed the complaint and noticed the top interlock was not in the correct down position.I fixed the issue and tested the microwave and unit now heats and operates properly.Customer Satisfied JOB COMPLETE.
DISHWASHER GE GSD2200G02BB Arrived on site and found damaged door gasket. Replaced door gasket. Tested and found unit still leaking over tub lip and onto floor. Adjusted seal and corrected issue. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRS325FNAH01 "Arrived on site for no cool. Powered u it on,compressor powered on for 10 secs then powered off diagnosed faulty starter. Installed new starter powered unit on compressor powered on unit cooling down.used 1 8201786 (START DEVICE) from stock"
REFRIGERATOR JENN-AIR JS42PPDUDB00 Arrived on site and tested operation. I found ice door not closing causing air leak. Tested motor and found that motor has failed. Job complete
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to test unit for unit not heating. Test unit and found burned out diode and capacitor. Replaced capacitor diode and magnetron. Test unit and unit heating correctly job complete.
RANGE KITCHENAID KIRS608BSS0 Arrived on site to test u it for unit smoking. Test u it and found burned bake element. Replaced element Test unit and unit test good job complete.
MICROWAVE WHIRLPOOL WMH53521HZ3 Arrived on site to diagnose microwave light not working. Found a faulty light bulb. Customer says they will replace the bulb. All else is working is fine.
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for customer complaint of washer not completing cycles. Ran diagnostics and found error code F9E1 (Long Drain). Tilted unit and removed drain pump. Found nail stuck in drain pump motor fins. Removed obstruction and tested unit. Unit now drains but house drain overflows. Advised that customer will need to have house drain checked by plumber. No other issues found on washer. All water connections were dry at time of service.
WASHER MAYTAG MVWB835DW3 Arrived on job for complaints of no start. Found start button not working. Replaced console and test. No leaks detected at time of service.
WASHER MAYTAG MVWB765FC1 Arrived to inspect washer with clothes stuck underneath the agitator.Confirmed the complaint and removed the agitator and freed the clothes.Reassembled the unit and unit operates as designed.All water lines were dry at the time of service.JOB COMPLETE
DISHWASHER WHIRLPOOL WDT720PADM0 Arrived on site to diagnose a dishwasher that this building odors when not in use. Tested unit found no mechanical failures at this time. Did note the. Did note the homeowner using organic soap which can cause odor issues when washing with cold water. Advised homeowner on best soaps and cycles to run for best results. No further repairs are needed and no leaks were found at time of service.
REFRIGERATOR WHIRLPOOL KFIS29BBMS00 "arrived on site to install previously diagnosed and ordered part. I removed and replaced the FC door gasket. Using my heat gun, I shaped the gasket before putting it on then shaped it some more after placing it on the door. Checked for any gaps and found none. Advised the customer to leave the freezer door closed for approximately 6 hours to allow the gasket to shape to the unit and seal. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WFE515S0ES1 Arrived on site and inspected unit for shorts. I found that the harness has grounded out causing fault. I also found the left rear element switch to be faulty. Installed main harness and switch. Tested operation and found unit also has a failed front left burner switch causing the cooktop on light to stay illuminated. Unit will also need front left switch to complete repair; ordrng 1 WPW10434452 (switch-inf)
WASHER WHIRLPOOL WGT3300SQ1 "Arrived on site for unit not agitating or spinning . Could get unit to drain . Unit would not spin or agitate . Will need 2 Nd man site to unit being in pantry and being a laundry tower ( washer and dryer are one unit ) . Also need autho on gearcase , basket drive ,clutch , lid switch and screws due to previous company splicing wires together to bye pass switch . Nonwater leaks detected at time of service .; ordrng 1 2MAN and 1 285785 (clutch) and 1 AUTHO and 1 WP3355458 (switch-lid) and 2 WP3356311 (screw)s"
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to replace pumps, panels, and upper rack roller assemblies for dishwasher. Replaced all six parts and tested unit. Found all is functioning properly at this time. No Leak checks were possible as there was no water hooked up to unit at time of service
DRYER WHIRLPOOL WED4616FW0 Arrived on site for the units is making a knocking noise. Tested the unit and found the roller is broken in half. Use the repair kit and installed new rollers. Tested the unit and the unit is working properly. Advise customer to clean air vents every six months.
REFRIGERATOR FRIGIDAIRE PLRU1778ES0 "arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the unit and it was 64 degrees. Checked amp draw from compressor and got .66amps and it was very hot to the touch. Checked evaporator and found frost on the upper left side. Advised the customer of my findings and that it would need a sealed system completed due to either a leak in the system or restriction. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WMH31017HS0 "arrived on site to inspect microwave sparking. Upon further inspection, I turned the unit on and could immediately hear the magnetron making a loud humming noise and the diode was burning. I pulled the unit from the wall and removed and replaced the magnetron, capacitor and diode. Tested the unit and it operated as designed. Placed the unit back on the wall and tested again and it operated as designed. Job completed."
REFRIGERATOR WHIRLPOOL WRS331SDHM00 "Arrived on site for refrigerator having ice buildup on back panel. Performed diagnostics mode and tested defrost heater cycle. Found main control sending voltage to element and activating heater. Found fault with UI. Removed failed UI and installed new. Tested dispenser operation. All tested good, no water leaks present."
DISHWASHER FRIGIDAIRE FFBD2408NS10C "Arrived on site to diagnose dishwasher not drying properly. Called source, spoke with Tommy, who had me run diags and verified operations of all components. Per source, customer to run hot water at sink before starting cycle and after dishwasher has finished, door on unit will need to be opened manually to allow better drying results. Verified no water leaks at time of svc call."
DRYER MAYTAG MEDC215EW0 "Arrived on site for dead dryer . Found thermal fuse had blower . Replaced fuse ,heater and thermostats checked good . No lint build up at time of service . Do recomend shorting vent hose and cleaning out duct work to exterior . Job complete."
REFRIGERATOR KITCHENAID KRSC503ESS00 "Arrived on site for unit not dispensing water. Tested dispenser no water from dispenser valve energized,diagnosed faulty water filter housing. Installed new housing tested water dispenser unit working as designed."
DRYER WHIRLPOOL WET4024HW0 "Arrived on site and inspected washer/dryer combo combo found dryer will tumble but there is no heat, and no operation from washer. Inspected power at terminal block and found one leg of 120 V is missing. Took pictures. Swapped connections and function has returned to the washer. Sent it into a diagnostic cycle and tested everything washer checks good. No water leaks from connections at time of service, job complete."
DISHWASHER WHIRLPOOL WDF330PAHB1 Arrived on site to test unit for unit broken. Test unit and found tub wheel broken. Upper rack wheels broken and sump and motor broken. Will need to order new tub wheels Wp8575897 x2 and new sump and motor W11025157. and 1 W11025157 (SUMP AND MOTOR ) and 2 Wp8575897 (TUB WHEEL )s
REFRIGERATOR KITCHENAID KRSC503EBS01 "Arrived on site for fresh food evaporator incased in ice. Customer defrosted unit,removed cover found damaged evaporator thermistor and not in its correct location. Replaced both thermistor,secured evaporator thermistor to straight section on suction line above weld joint,secured with a zip tie."
REFRIGERATOR FRIGIDAIRE LGHX2636TF0 Arrived onsite for the refrigerator with a no ice/no water condition. I found the water filter loose and not locked in place. I corrected the filter and showed ms. I tested the unit and it is working as designed.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site for customer complaint of unit shutting down and ice melting and stains and rust on doors. I found multiple issues, found lights flickering do to low voltage from led board, found unit shutting down due to control and harness on deli drawer being faulty, found rust and stains on doors caused by unit shutting down and leaking. Ordering control board, deli board, deli harness, and 3 doors. 7725068139; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (AUTH) and 1 CNOTE (2 HOUR JOB) and 1 W10252111 (polish) and 1 W10512203 (harns-wire) and 1 W10634615 (dor-fip ss) and 1 W10634627 (dor-fip ss) and 1 W10677119 (cntrl-elec) and 1 W10733259 (dor-fip ss) and 1 W10788814 (cntrl-elec)"
MICROWAVE WHIRLPOOL WMH32519HZ2 "Arrived on site to diagnose microwave ing full display. Found display board faulty and missing LEDs. Replaced display board, ran unit and verified operation."
REFRIGERATOR KITCHENAID WRV986FDEM01 "Arrived on site to diagnose fridge not making ice. Checked temps and found 10 degs in ice room and 8 degs in frz. Customer mentioned that ice thawed in container, dumped ice and never made ice again. Ran diags and found E5 error code, indicating timed ice making. Accessed frz evap and found two coils on evap with no frost. Sealed system issue, refrigerant leak. Customer will need ff evap, adaptor for ice room to prevent frost, new ice maker, drier and access valve and two hour repair. Office to get AUTHO and R/S with customer. Verified no water leaks at time of svc call.; ordrng 1 SV8404AUTHO (ACCESS VALVE) and 1 W10864518AUTHO (adapter) and 1 W11116006AUTHO (evaporator) and 1 W11294907AUTHO (icemaker) and 1 WPW10143759AUTHO (dryer)"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and installed new heater. Tested operation and found unit working properly and all functions test good. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for unit not responding to touch, replaced ui control and tested good.
DRYER WHIRLPOOL WED9470WW1 "Arrived on site for no heat and l2 error. Found elements blown, replaced element and tested good.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 "Arrived on site for ice in Rf section, removed panel found ice maker fill tube was cracked and caused water leak in to Rf cabin, unit will need ice maker kit to complete repair. No leaks on site ; ordrng 1 WPW10315447 (icemaker KIT)"
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site for fresh food doors not closing properly. I found a defective bushing and hinge. Replaced both parts. Doors not close properly. All water connections are dry.