Quevedo - Leander, TX
Alex - Liberty Hill, TX
Jonathan came to fix our freezer water line that busted and would just shoot water out from the top. Not only did he get it to work in a timely fashion, he was professional and did a great job getting us back up and running with ice again. Thanks Jonathan!!! I'd recommend him to anyone looking to have an appliance repaired or looked at.
Teri - Pflugerville, TX
J - Austin, TX
Thomas was incredibly friendly and professional. One of the best customer service experiences my husband and I have had.
Angie - Meadowlakes, TX
Brandon - Hutto, TX
Very knowledgeable and helpful. Took his time, answered our questions thoroughly.
Jody - Liberty Hill, TX
Arrived in the time frame promised. Was a quick, easy fix. Seemed a bit expensive, but what isn't these days?
Debbie - Round Rock, TX
Superb professional service
Apel - New Braunfels, TX
Daniel is knowledgable and efficient. He knew exactly what the problem was when he arrived, and he completed the refrigerator repair in less than 20 minutes. Outstanding service!
Connie - Georgetown, TX
Nelson - Cedar Park, TX
Friendly, and very qualified.
Don - Georgetown, TX
Completely satisfied! Daniel was most efficient in diagnosing the problem with my refrigerator ice maker. He was able to complete the repair within
Flynn - New Braunfels, TX
Reputable, efficient service provider!
Prompt and Excellent Service
Scott - Cedar Park, TX
Amazing service and super knowledgable
Gary - Leander, TX
Jerry went above and beyond explaining why my refrigerator wasn't cooling anymore. He answered all my questions and more. I can see why he's a leader in his department!! I would be happy to recommended him to anyone in the neighborhood.
Tommy from Appliance Express is AWESOME
Shane - Meadowlakes, TX
Can't say enough about Appliance Express and Tommy Lott. Incredibly knowledgeable, professional, and focused on solving problems. You will not be disappointed, thank you Appliance Express for all you have done for us....
Rivers - Austin, TX
Great Service, Polite and prompt.
Dr.Dipak Sengupta - Georgetown, TX
Jonathon Came in good time. He was very knowledgable & polite He detected the problem and took care of that.
Gail - Horseshoe Bay, TX
They were early to arrive! WONDERFUL, and Had booties over their shoes EXTRA WONDERFUL, they did the job and were most pleasant and happy! A1 Plus on service!!
Real Customer Service from Admin to Tech, Skilled & Personable
Stew - Georgetown, TX
Professional, timely work as expected, excellent team.
The Appliance Express was professional and accommodating!
Mr - Liberty Hill, TX
Andrew - Georgetown, TX
Technician performed super service and was friendly and knowledgable.
Really great service
Geena - Kingsland, TX
Rubben - Elgin, TX
Washer was not fix. This was the same problem last year that went out. Purchased warranty but still did not fix. Apparently The parts replace have issues. Washer is still not running.
Technician was an expert in the area of service needed. Was patient and took the time to explain it properly.
Mr martinez - Austin, TX
Ms Irene - Georgetown, TX
Jonathon is very personable. He was very good about explaining how the gas cooktop works. The cooktop is still under warranty but I will be sure to call if I need service in the future.
Stephen Foster - Round Rock, TX
Service man have a great personality work quickly with great results
Cline - Leander, TX
Lloyd - Meadowlakes, TX
Thomas was great!
Paula - Cedar Park, TX
Our technician was very friendly and professional.
Jesus - Austin, TX
Great, professional service!
Roger - Buda, TX
Our microwave had a intermittent door problem. The microwave was just over a year old and I did not buy the extended warranty, so I had to pay for repairs. The technician came out and knew exactly what the problem was. He changed out a switch and had it working in no time. Very courteous and professional service! Would definitely recommend this company!!
William - Horseshoe Bay, TX
Sallie - Round Rock, TX
Great service, very knowledgeable tech, friendly, on time. Very pleased with service and all interactions with the company.
John - Elgin, TX
Nathaniel, provided great service. He was nice, polite and professional and apparently knew what he was doing, the. microwave now can pop popcorn, YAY!!!!!
EXCELLENT, AND PROFESSIONAL
Mcdaniel - Leander, TX
Lou, was prompt, knowledgeable, courteous and skilled. he fixed the issue and double-checked to make sure the problem was resolved. he was very well organized and did a thorough and clean job.
Ray - Georgetown, TX
Jonathan Short was prompt, knowledgeable, friendly, and performed the service needed as quickly as possible. He was willing to answer questions and explained how to best care for our appliance.
Cullen - Taylor, TX
Lindsay - Marble Falls, TX
Each person I spoke with was friendly and helpful. All communication was clear and followed up on promptly. Technician always called before arrival and was arrived during the specified time window. Payment expectations were clearly communicated and explained.
Fast and efficient!!
Sullivan - New Braunfels, TX
Daniel was here right on time and was friendly, knowledgeable and had the dishwasher running in record time!
Second Time Around
Lauremce - Round Rock, TX
This is the second time I've had this GE Microwave crap out. After the first one broke, I purchased a new one and I put an extended warranty on it. Needless to say this one died as well but I had the service plan. Your Tech (Tyler) was great! He is personable and very knowledgeable.
Havalda - Taylor, TX
Nathaniel Bolkenstyn repaired my whirlpool dishwasher in a professional timely manner. He was on time, courteous and answered any questions that I had. He is a credit to Appliance Express.
Adriana - Georgetown, TX
Great experience, Tyler was very informative, explained every step of the way, kind and perfessional
Ice maker repair
John - Austin, TX
Service Tech Brandon was outstanding. Excellent knowledge, well prepared, helpful with explaining issues and prevention of further problems.
Prall - Georgetown, TX
Lou was very professional and did an outstanding job.
Professional Tech, great service
Bob - Lago Vista, TX
I would recommend Appliance Express for future issues that me come up on our electrical applianced.
Parque Ct misdiagnosis
Jordan - Georgetown, TX
Alrhough the technician was punctual & personable he mis-diagnosed the problem. I was charged $375. The second technician apologized for the mistake & told me the problem was a design/function flaw & parts would be ordered and repair would be made at no cost. Appliance Express stated they will issue a partial refund of my $375 but that I would still be charged for the previous misdiagnosis. I know now that I must request a factory trained technician to avoid a repeat experience.
Wetherington - Liberty Hill, TX
Lou had my dishwasher going in about an hour.
Parque Ct 3rd. Visit
Neil - Georgetown, TX
Very efficient, personable and competent.
Knowledgable and thorough
Wade - Liberty Hill, TX
Great service and Lou was super knowledgeable.
Fantastic Response and Great Installers/Repair Guys
Schupp - New Braunfels, TX
I loved the confirmation system, 30 min notification prior to arrival, Daniel's KNOWLEDGE, and how careful the guys were with the install/repair. Great for the team to know what is required and to get the job done. Thank You!!!
Lisa - Austin, TX
Luis did a great job for us!
Liddy - Round Rock, TX
Great customer service
Paul - San Marcos, TX
Quick fix and excellent customer service. Thanks!
Appreciated the A+ level of customer service!
Greg - Leander, TX
John - Georgetown, TX
Mr Shaishav - Austin, TX
Luis is a good technician and he knew with certainty what the issue was with my refrigerator.
Lou does a great job. Appreciate his customer service and attention to detail
Adams - Georgetown, TX
Amy - Bee Cave, TX
Thomas - Georgetown, TX
Great service..repaOrman was on time. Great advance communication.
Mike - Georgetown, TX
The service tech showed up on time, quickly diagnosed the issue, explained the issue, showed me the estimate, and quickly made the repair. Professional would be the best adjective to describe the service.
Livingston - Georgetown, TX
Kim - Georgetown, TX
Tommy did a great job.
Patrick - Austin, TX
Clif is very knowledgeable and did a great job repairing my fridge, and did a thorough check of the entire system while he was in there!
Great Service - Very Professional
MHorni - Cedar Park, TX
Edward - Cedar Creek, TX
Great service and friendly technician
Will Molidor - Georgetown, TX
Steve was great in helping diagnose the problem with our GE electric stove. He explained the issue and what we needed to do from here. Very professional and helpful.
Wesley - Bastrop, TX
Nicole - Buda, TX
Efficient and very nice!
Utley - Belton, TX
The Maytag washer was not out of warranty and quit working. Mike G fixed it in a timely manner and I appreciated his explaining what had happened.
Terry - Georgetown, TX
Jerry knows his stuff! Appreciated his attention to detail. Will call Appliance Express next time something isn't working properly.
Awesome & Quick Service
Nigel - Round Rock, TX
Tyler was great and quite efficient at his job. Did not take too much time once he identied the issue and fixed it right away. He also was accommodating that I was a conf call, and did not seem bothered by it at all.
Quick, accurate service!
Engelken - Canyon Lake, TX
Quick service. Repairman arrived with the correct repair parts and installed them if a few minutes. Our washer is working great now.
Wyndell - Liberty Hill, TX
Steve was efficient, professional and respectful. He quickly identified the issue, had the needed part on hand, and made the repair in less than an hour.
Billie - Round Rock, TX
On time, great service and quick answer to repair my refridgerator!
Mrs Rene - Austin, TX
Luis arrived a little early and got right to work. Figured out what was wrong with the ice maker, got it fixed and working! All in 30 minutes! Great job!
Consistently awesome service
Pahuja - Leander, TX
Lou is awesome and helped us with the washer/dryer. Would recommend him to others needing service.
Allen - Dripping Springs, TX
Isaac R - Austin, TX
Jana - Georgetown, TX
Tyler was a pleasant person who clearly knew what he was doing. He spoke kindly and was very helpful. I’d recommend him.
Vicky - Austin, TX
He found the problem quickly.He explained the problem,and removed the problem.I had Great Service.
Pace - Leander, TX
Always on time
Rebecca - Taylor, TX
Great service. Great technician. Nathan did a great job.
fix wash machine man was fast and answered all questions
Freeman - Georgetown, TX
Mreys - Waco, TX
Highly professional and great knowledge of the appliance
Dependable, professional service
Diana - Taylor, TX
Nathan was polite and professional. He diagnosed and repaired the problem with the leak in our refrigerator as efficiently as possible.
Yvonne - Round Rock, TX
Cammon - Leander, TX
Gabriel - Pflugerville, TX
He didn't just troubleshoot he also took the time to explained the issue very clearly thanks for your service ..
Joan - Georgetown, TX
By the time Tyler reached our house my ice maker had started to work. He answered our questions that we had. Tyler was friendly and nice.
Steve - Bee Cave, TX
The whole experience was good. It was warranty service
Jeff - Hutto, TX
FIRST TME CUSTOMER
Ross - Georgetown, TX
LOU WAS VERY HELFUL AND PROFESSIONAL. SHARED A LOT OF GOOD ADVICE AND INFORMATION. CAME AT THE END OF A LONG DAY FOR HIMSELF, BUT STILL PROVIDED GREAT SERVICE.
Cassie - Georgetown, TX
Mary Anne - Georgetown, TX
Did an awesome job. Hopefully my problem is solved.
Headley - Leander, TX
Lance - Marble Falls, TX
I couldn't be happy with the service James C. provided fixing my Maytag washing machine.
Lauren - Round Rock, TX
He was knowledgeable, polite and very professional! Highly recommend!
Gwyn - Leander, TX
The tech came by on time Completed the job quickly and was very pleasant
Maggie - Kyle, TX
Quick and listened. Quickly repaired the problem
Lynnette - Thrall, TX
Professional and knows the product
Jan - Horseshoe Bay, TX
I have utilized this service on two different appliances. Both repairs were done expertly and the service rep explained the problem professionally and without “attitude “. A pleasure to be able to know companies like Appliance Express still exist.
Hall - Leander, TX
Jonathan - Georgetown, TX
Diego was awesome
Carlos - New Braunfels, TX
Juanita - Georgetown, TX
Jerry is very knowledgeable and quickly resolved the seal issue to the dishwasher. I like that he wrote in his notes that, if there's any further issues to please contact the office. Dishwasher is under warranty.
Greenall - Round Rock, TX
Thank you so much for responding quickly to our call and being able to repair the washer on the day you arrived. It was great that you had all the parts in stock with you.
Liu - Austin, TX
Kay - Georgetown, TX
I was very impressed with James as he immediately knew what to do with my Kitchenaid Refrigerator that's been a pain ever since I bought it!!! His knowledge was very impressive and speed to fix it as well! I highly recommend James and Apliance Express !
Whirlpool fridge repair.
Jay - Leander, TX
Whirlpool Fridge appears to be working now but time will tell. This was the 3rd service call for this problem. However, the repair tech was great. All Appliance Express repair techs that I have had at the house have been very professional and courtious. There have been 4 of them. The office appointment scheduling staff is great also and tries to work in an appointment to fit your schedule if possible.
Susan - Georgetown, TX
Jerry was informative and efficient. Would highly recommend.
Mohamed - Round Rock, TX
Williamson - Georgetown, TX
Service was excellent and price was good.
J.R. - San Marcos, TX
This is a great company, they were quick to send out a very professional, knowledgeable and friendly service technician. Highly recommend!
Mueller - Leander, TX
Good, professional service, knowledgeable service tech.
Michael - Seguin, TX
Excellent service tech. Was able to quickly diagnose the issue, happy with the service, thanks.
Professional, Courteous and Honest
Peccon - Leander, TX
Lou did a great job today at the house. Fixed what needed to be fixed, made recommendations for things in the future and was easy to talk with. Also, someone that, if my wife was in the house alone I'd never worry with things (always a husbands concern with any technicians). Great guy with expansive knowledge and did a phenomonal job with what needed to be fixed.
Kerri - Buda, TX
Kevin was on time, found the problem quickly and got it fixed.
Jeffery - Manor, TX
Took time to explain the problem, and the steps to fix same. He also provided "tips" to prevent future problems and to improve equipment performance.
fiendly and helpful service
Cathie - Georgetown, TX
Fast took no time at all
John - McQueeney, TX
Jones - Round Rock, TX
Lou was very professional and helpful. He gave us great tips concerning use and care of the appliances.
Benjamin - Austin, TX
RO - Pflugerville, TX
Gehan homes set up microwave door replacement
Sabrina - Manor, TX
I just want my washer fixed.
Cheri - Blanco, TX
My Washer Did not get fixed. Has to call service man back twice. First time things were not connected properly 2nd time I’m needing a part that they mispackaged in his van and he did not have. Have to wait now till mid week to have him come back. Need to call and reset appointment on Monday so I’m to get him here before I go to work on Wednesday. Silver lining is that my washer is under warranty since I only bought it 9 months ago n
Krockover - Leander, TX
Marshall - Georgetown, TX
Lou Soldan is a total profession. Very efficient and knowledgable. It feels good to be totally confident in the work that was performed on my refrigerator. He was patient because he answered all my annoying questions. I hope to never need service again, but if so, I want Lou S. back. He is an asset to Appliance Express. Thank you, Lou.
John - Austin, TX
Julie - Georgetown, TX
Never a disappointment. Always accurate with the information to fix your appliance problem ... AND they follow up.
Jacob - Taylor, TX
Nathan was very professional and knowledgeable. Got the job done quickly and efficiently.
Faith - Burnet, TX
Steve was amazing. He was friendly, knowledgeable, and efficient. I had no worries and that was awesome.
Replacement of Freezer Door
Kitty - Georgetown, TX
The service reps were very professional. I now have a fully functional refrigerator.
Wonderfully fast and efficient. Very friendly and explained everything.
Nolan - Round Rock, TX
The technician was on time and took great care with my appliance , even putting a blanket on the floor when he had to take the door to the oven off. Even though it was a quick fix he took time to explain everything.
Awesome service and quickly fixed problem!
Trevino - Austin, TX
Mr Elmer Dangerfield - Austin, TX
Ragsdale - Liberty Hill, TX
Quick and great service
Great service/ friendly staff
Jack - Round Rock, TX
The problem was diagnosed and fixed in a timely manner. Very pleased with the service.
Claude - Pflugerville, TX
Good job Nathaniel
Great service, very polite
Tiff - Round Rock, TX
Tyler was a great person. Very willing to help fix the problem and answer all questions.
Tech arrived as scheduled, offered to wear protective foot gear, and was pleasant ..
Samuel - Bastrop, TX
Tajinder - Round Rock, TX
very good service
Our door’s flap issue has been resolved + more!
Kassadra - Hutto, TX
An addition, we got more out of the visit with our fridge door that needed to be replaced with an issue we were not aware of.
Very timely, excellent work.
Charles - Georgetown, TX
Gas Stove Repair
Ryan - Austin, TX
On time, quick, professional, and most importantly - fixed the problem with our burner!
Powell - Pflugerville, TX
Prompt and professional. Great advice.
Henry - Pflugerville, TX
Robert - Georgetown, TX
Knowledgeable, efficient, congenial. Company should have dispatched two people for the job. Had o not been home, and only my wife was here, repairman could not have completed job. Took one person to hold the door and one to connect it.
Vicky - Lago Vista, TX
Jerry did an excellent job!!
On time, friendly and efficient.
Sharon - Lockhart, TX
Randy - New Braunfels, TX
Excellent service. Outstanding service technician.
Bekdache - Austin, TX
Frank - New Braunfels, TX
Bacon - Georgetown, TX
Olson - Georgetown, TX
Took two calls due to parts but was covered under good warranty.
Great service, awesome tech!
Sonia - Round Rock, TX
Great tech! He was very informative, and pleasant even though I only spoke to him over the phone.
Pete - New Braunfels, TX
Job done! Well.
Mohamedali - Austin, TX
Our broken oven inner door glass screen needed replacing. Lou came prepared, knew his task well, performed it effortlessly, efficiently, and was done before I even had time to say hello! No muss, no fuss. Even cleaned up with his portable vacuum when done. More impressively, he engaged my two little ones as "helpers" which they were thrilled to be. I was more concerned about them being a nuisance and hindrance to him but he was quite happy to engage with them. Who knows, he may have planted the seed of interest to be future technicians. The little things that leave an impression for when you need appliance repair help again.
Really great and quick service. Very professional and cordial
Barbara Derse - Horseshoe Bay, TX
Brenda - Marble Falls, TX
The technician was very good, knowledgeable and respectful. Took about 10 days to have the repair completed due to ordering parts and scheduling. Otherwise very satisfied!!
Nathan was very professional
John - Taylor, TX
He was very knowledgeable and efficient doing his work diagnosing my Maytag refrigerator. He explained the problems and how he was going to get it repaired to perform as it should
Henry - Pflugerville, TX
Kennison - Cedar Park, TX
This guy is the best. Extremely professional, very thorough when addressing the problem.
Mrs - Austin, TX
Thanks for the professional, friendly service.
Mr PATRICK -
LUIS CALLED BEFORE 8. GOT DIRECTIONS, SHOWED UP PROMPTLY. FIXED THE FRIDGE WHILE I DID OTHER THINGS. HE WAS FRIENDLY, COURTEOUS, AND A PLEASURE TO MEET. THANKS.
Douglas - San Marcos, TX
Diego was quick, efficient, and a super service tech who also protected our new floors when he pulled out the stove.
Sherran - Thrall, TX
definitely knew what he was doing!
Will use again
Beatrice - Leander, TX
Great service, super quick
Excellent Customer Service
Vanessa - New Braunfels, TX
I really appreciate that I was provided with a timeframe of arrival the day before and then Diego called the morning of the appointment to give me an estimated time of arrival. This helped me plan my schedule instead of waiting at home all day.
William - Austin, TX
Luis, my serviceman, was prompt, courteous, and did an excellent job.
Linda - Round Rock, TX
Connie - Elgin, TX
Horton - Georgetown, TX
Dolores - Hutto, TX
Westhuizen - Georgetown, TX
Incredible service! Great communication!
Liz - Kyle, TX
The technician we had was awesome! He showed up when expected, calling ahead of time to tell us he was on the way. He was extremely professional and knew exactly what he was doing. He took time to explain the workings of the refrigerator. He made the necessary adjustments. Great customer service. We will definitely use this company again for any Whirlpool issues that arise.
Harry - Kyle, TX
Very thorough in his repairs
Ann - Austin, TX
Great service - on time and efficient! My serviceman was great!
Joyce - Round Rock, TX
This is the second time Nate has come to take care of my stove. He is always polite and efficient. Very knowledgeable about his job.
Bennie - Round Rock, TX
Martin - Liberty Hill, TX
Thank so much for quickly resolving issue
Cartwright - Leander, TX
Timely updates via email and phone contact, pleasant service technician and quick resolution
Piece of cake
Ellis - Leander, TX
Tanya - Round Rock, TX
Cannot answer last two ratings, as we have not finished with the problem and a serviceman will be coming back this week.
Fast and great service!
Crystal - Spicewood, TX
Professionalism in service
Phyllis - Manor, TX
Nathan gave me great customer service and fixed my refrigerator problem. Thanks so much!
prodduturi - Austin, TX
Michael - Round Rock, TX
Very professional and explained everything.
DAKOTA - La Grange, TX
NATHAN WAS A GREAT SERVICE PERSON, CAME AT THE TIME THAT WAS SCHEDULED. A VERY PLEASANT EXPERIENCE WORKING WITH HIM. THANKS
Clairence - New Braunfels, TX
Glenda - San Marcos, TX
Spencer - Austin, TX
Ulrich - Cedar Park, TX
Great service! Prompt! Explained all!
Cindy - San Antonio, TX
Will use this company again! Informed me quickly regarding appt time. Then called 30 min notice. Very thorough w diagnostics and gave information..
Tom was great!
James - Austin, TX
Pauline - Round Rock, TX
Guerra - Cedar Park, TX
Tech was prompt, had the washer fixed within 45 minutes. The previous company came out twice and couldn’t fix the washing machine.
Doug - Leander, TX
Michael - Canyon Lake, TX
Diego was great. Very courteous. Very efficient. Even pet the dog!
Great Company and employees
Claudia - Canyon Lake, TX
Appliance Express and their employees have gone above and beyond to repair my refrigerator freezer. Everyone I have been in contact with have been very professional as well as customer service oriented. Wish more companies we're like this!
WASHER WHIRLPOOL NTW4516FW2 "Arrived on site for “no lights and no water entering unit” complaint. Inspected unit and reset with calibration. No issues detected, at time of service. No leaks detected, at time of service.
RANGE KITCHENAID KSGB900ESS2 Arrived on site and tested operation. I found the odor of gas coming from regulator. Used bubble solution but I was unable to locate exact leak location as the connections were not leaking. Installed new regulator and tested. I found no more gas leak and unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRS325FDAM04 Arrived on site for the unit is not working properly. Customer advised that the unit is freezing food in the middle section of the fresh food compartment. Found a dial for the refrigerator is set to the coldest setting. There is proper airflow but the returning air vent is blocked. Called Whirlpool Sr#7724420288 David and advice to put the Settings back to the recommended. Instructed the customer not to block the returning air vent and not to put food all the way to the back of the shelf. Unit is working properly and all water connections were dry at the time of service.
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site for unit not making ice. Found that the water distributor hose had come loose and was unable to circulate water out of reservoir and over evaporator plate. Reconnected hose and unit now pumps water properly. All water connections are dry.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and inspected parts and bracket appears to be defective or already used. Glass door panel also appear to of been open previously, will need to re-order and parts research high heat double sided tape specifically for oven door.; ordrng 1 HIGHHEATDOUBLESIDEDTAPE (NO FOAM TAPE PARTS RESEARCH ) and 1 W11105139 (brkt-glass) and 1 W11176456 (GLASS DOOR)"
FREEZER WHIRLPOOL WRX735SDHZ "Arrived on site for complaints of freezer creating moisture. Found door not sealing properly, made adjustment to door by repositioning. Moisture went away, no leaks detected at time of service."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrive do. Sote for u it leaking from top and not ice, found water tube grommet has hole casing leak and no ice. Water turned off and ice maker off. Contact girlfriend maddie for schedule and prior arrival. She will not be home till 4pm No leaks on site ; ordrng 1 67006317 (tube-water)"
REFRIGERATOR FRIGIDAIRE FFHS2611PF0 Arrived on site for faulty icemaker diagnosed failed icemaker not running through a harvest cycle. Removed failed icemaker installed new icemaker ran icemaker through a cycle water filled icemaker unit working as designed.
OVEN AMANA AGR5330BAS3 "Arrived on site for unit too cold, set to 350 got an average of 334, calibrated unit +20*. No gas leaks on site"
COOKTOP KITCHENAID KGCU467VSS01 Arrived on site to test unit for flames to low. Test unit and found bad regulator. Called builder and he said he will look in to buying a new one or talking to whirlpool.
DISHWASHER FRIGIDAIRE FGID2466QD "Arrived on site for complaints of dishwasher not draining. Test found no power going to the unit, checked power no power at outlet found breaker tripped. Turned breaker on test unit 3 times, all 3 times unit drained all functions correctly working."
RANGE AMANA WFG320M0BB2 "Arrived on site for range front left burner not igniting. Per diagnostics and tested cooktop burners. Found burner head chamber had minor defect. File chamber down. Tested burner, operating as designed. Tested all other operations. All tested good. Spoke with customer user care guide."
DRYER WHIRLPOOL MED8200FC2 "Arrived on site for customer complaint of unit leaking, found spray nozzle was spraying water directly onto door and the door seal was not sealing causing unit to leak during use. Ordering spray nozzle cap, door, and seal. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10211950 (seal) and 1 W10672683 (housng-out) and 1 W11100488 (NOZZLE ) and 1 W11229601 (DOOR)"
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and inspected refrigerator and found. Water dispenser is not giving any water but valves can be heard energizing. Ran test 57 and icemaker cycle properly. Ran test 45 and icemaker did not fill but valves are energizing here as well. Disconnected incoming water supply line from water filter housing and water will dispense here. Tried other side and water filter housing is good. Disconnected waterline from door dispenser to do all valves and the water inside of it drains out immediately from the dispenser this waterline is good. Sound reservoir is frozen. Recommended that customer defrost the refrigerator for at least 24 hours. If refrigerator will still not dispense water after they defrost, a new reservoir will be needed. reservoir is $74.72. Customer will contact the office if they want to replace the reservoir. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL W8TXEWFVB00 "Arrived on site for “fresh foods not cooling” complaint. Inspected unit and found bimetal not engaging, while evaporator is covered in ice. Ordering defrost timer, freezer harness and hoods(broken). Return for repairs on Thursday 03/21. No leaks detected, at time of service.; ordrng 1 4388931 (timer,defrost adapt) and 1 W10183127 (harns-wire FREEZER) and 2 WP2316186 (hood&foil)s"
DRYER MAYTAG MEDC215EW1 "Arrived on site for customer complaint of noise issue and burning smell, found roller wheels and idler were worn down, and drum cracked, ordering drum. I replaced the repair kit. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10757750 (drum assy)"
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for dishwasher door not closing. Inspected work area and unit. Found right friction pad had broken. Installed new pad. Performed diagnostics mode and tested operation. Spoke with customer on user care guide. All tested good, no water leaks present."
COOKTOP KITCHENAID KICU500XBL01 "Arrived on site for cooktop not powering on. Performed diagnostics mode and tested unit. Tested voltage to unit. Disassembled unit and removed failed module with UI. Installed new and programmed control. Tested all burners, all tested good."
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site. Replaced main control, MCU, harness and pump assembly. Lights from panel were lighting up randomly and could not start unit. Made it to attempt to put old main board back and still same issue. Verified all connections and check continuity through all wires all checked OK. It has been 3 main boards and 2 pump assembly, harness and mcu. Spoke to CS and will address call. No leaks present. Job complete."
MICROWAVE WHIRLPOOL WMH53521HZ3 Ordering correct door and returning. Incorrect door ordered. Just the skin.; ordrng 1 W11117588 (door/mw)
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived on job for complaints of no ice. Fran diagnostics and got E2 code and no motor operation. Replace icemaker and run harvest. No leaks detected
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived back on site for ice door replacement, replaced and tested good, no leaks on site"
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site. After replacing pump assembly found error code F 26 lost from communication from CCU. Replaced cCCU and still same issue. Found connector for pump shorted and caused pump and control to go bad. will need to replace harness, control and pump to repair unit. Allow two hours for repair. 2 man job. Office to reschedule; ordrng 1 2MANJOB (2 MAN JOB ) and 1 CNOTES (CNOTES ) and 1 W10192966 (cntrl-elec) and 1 W10192993 (harns-wire) and 1 W10465252 (pump-water)"
REFRIGERATOR WHIRLPOOL WRX735SDHV00 Arrived on site for the unit freezer has frost buildup. Tested the unit and found the slides are defective due to hard to open the freezer door and not closing properly. Replaced both slides and tested the unit. Unit works properly and all water connections were dry at the time of service.
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 "Arrived on site and inspected refrigerator and found no ice production, customer is experiencing temperatures between 10-30 degrees uploaded one pic of thermometer showing 30 degrees. Inspected evaporator and found frost pattern isn’t good. Took 1 pic. A sealed system repair will be needed to correct issue. Send pictures to DW and LM. No water leaks from connections at time of service.; ordrng 1 SF8404 (STUB) and 1 W10475477 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10239732 (evaporator)"
WASHER MAYTAG MVWB765FW2 Arrived on site to replace housing. Replaced housing test unit all functions working properly. No leaks present at time of service.
WASHER MAYTAG MVWC200XW1 Arrived onsite for customer comfort top load washer not spinning out clothes. Ran diagnostics and found error code F7E1 (Basket Speed Fault). Did tachometer test and found actuator not sending speed. Removed and replaced actuator and capacitor. Reassembled and calibrated unit. Unit completed successfully. All water connections were dry at time of service.
WASHER WHIRLPOOL WTW7500GW0 Arrived onsite for closing complaint of top load water leaving residue on clothes. Removed washplate and found some lint build up. Removed build up. Found also valve leaking into dispenser. Removed and replaced water valve. Reassembled and tested unit. No water leaks found. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL WRT108FZDM02 Unit 10305. Arrived on site for door issues. Found no damage to doors. Found gasket not sealing to cabinet repaired gap between gasket and cabinet checked door seal good
WASHER WHIRLPOOL WTW7500GW0 Arrived on site for the unit wash plate bolt broke. Tested the unit and found the wash plate bolt broke in half and is stuck in the gear case. Replaced the gear case and bolt. Calibrated the unit and unit works properly. All water connections were dry at the time of service.
COOKTOP KITCHENAID KICU500XBL01 Arrived on site and no answer at door or phone. Contacted office. Tagged door at 8:35
DISHWASHER WHIRLPOOL WDF520PADM7 "arrived on site to inspect dishwasher with no power. Upon further inspection, I found the unit unresponsive. I found that it is hardwired and I turned the switch on and nothing happened. I checked the breaker..turned it off and then back on and checked the unit and still nothing. I checked voltage at the junction box and there was no voltage. I checked voltage at the control as well and nothing. I advised the customer that there was no voltage to the unit and they would need to contact an electrician to look at the wiring at the hardwire switch and the breaker. Advised that once the wiring was checked and the unit still did not operate to contact the office too schedule service. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for ice maker leaking in to door, found ice buil at bottom of bucket, infected and found ice door chute not sealing , advised customer, customer agreed to replaced. No leaks on site ; ordrng 1 W11175839 (ICE DOOR )"
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site replaced broken belt, cam, and shield. Water connections are dry and all operations are normal after repairs."
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site and tested operation. I found the spark modules working properly. Tested outlet and found that the hot and neutral are reversed causing constant spark. Instructed customer of findings and recommended to contact the builder to have licensed electrician repair outlet. Job complete
OVEN KITCHENAID KODE500ESS02 Arrived to install previously ordered part. Removed and replaced the motor fan. Reassembled the unit and unit tested as designed.JOB COMPLETE
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for the units knob is broken. Tested the unit and found the right rear burner knob is broken. Found the knob is broken due to thermal heat. Will need to order the knob.; ordrng 1 WPW10339442 (knob)
WASHER MAYTAG MVWB765FW2 Arrived on site. Check for water valve issues. Found thermistor bad on water valve. When attempting to replace water valve found new water valve damage in box. Will need to re-order housing assembly to repair unit. Rescheduled for 3/19/19; ordrng 1 W11172234 (HOUSING )
WASHER WHIRLPOOL WTW4616FW2 Arrived onsite for tenant complaint of top load washer “COLD WATER” valve broken. Confirmed issue. Removed and replaced inlet valve assembly. Reassembled. Turned water on. No leaks found. No other issues found. All water connections were dry at time of service.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to replaced mag cap and diode and install new hard mount ordered per previous technician. Replaced all parts test unit and unit test good job complete. Unit heating correctly requesting for double labor.
FREEZER WHIRLPOOL EV161NZTQ00 Arrived on site and installed new heater. Tested defrost circuit and found defrost timer is not energizing heater. I found the motor on the defrost timer not turning. Installed new defrost timer and tested. Unit now working properly and instructed customer to allow 24 hours for unit to reach temp. Job complete
MICROWAVE WHIRLPOOL WMH31017HZ0 "arrived on site to inspect microwave lights. Upon further inspection, I found that the venthood light did not come on. I removed the light bulb and found it burnt out. I quoted the customer $7.58 for the bulb and they agreed to purchase it. I replaced the light and it still did not come on. I removed and replaced the main control and tested ad the unit operated as designed. Job completed."
WASHER MAYTAG MVWB850YW0 "Arrived on site for “noisy spin cycle” complaint. Per my previous diagnosis, removed and replaced shaft and bearings. Tested unit. Unit is performing as designed. No leaks detected, at time of service.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for no spin condition. Found unit to have failed lid switch. Replaced lid switch and calibrated unit. Unit will also need pulley, belt, and belt shroud. All water connections are dry.; ordrng 1 WPW10006384 (drive belt) and 1 WPW10427633 (pulley shield)"
OVEN WHIRLPOOL WOD51EC0AS05 "Arrived on site for oven not cooking properly. Performed temperature test and measured cycles. Performed diagnostics mode and checked for error codes, none found. Spoke with customer on rapid bake mode and standard bake. Spoke with customer on user care guide. All tested good."
WASHER MAYTAG MVWC425BW1 "Arrived on site , replaced washplate . Hub looked in good condition . Ran test cycle and calibration , all checke normal . No water leaks detected at time of service . Job complete ."
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site and tested operation. I found that when a burner is lit the other igniters continue to spark. Unit will need new spark. Souls to repair; schdld next appmnt for 3/15 FRI !
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to inspect refrigerator ice maker not working. Upon further inspection, just before testing temps, I heard the ice maker harvest and dispense ice then the water dispensed into the tray. Temp readings were RC=36 and FC=16. Checked both evaps and both were good. Placed unit in diagnostics and tested and all tests for the ice maker ad thermistors were good. I found where the ic ebony door gasket was badly gapped causing moisture around the ice box opening. Ice box was mounted flush and all the way back against the back of the RC cabinet. I am ordering the fc Evap motor/thermistor, UI, control, ice bin door and return with prescreened parts. No water leaks observed during service. Scheduled return service for 03/19/19.; ordrng 1 W10894103 (cntrl-elec) and 1 W11162119 (DOOR-ICE) and 1 W11249952 (MOTOR-EVAP) and 1 WPW10624574 (cntrl-elec)"
DISHWASHER MAYTAG MDB8959SFZ4 Arrived on job for complaints of rack falling. Found track damaged replaced both sides. After replacement test operation
OVEN KITCHENAID KODE500ESS02 Arrived on site for the unit is not heating properly and the unit is making a loud rumbling noise. Tested both ovens and found both ovens were at 341 degrees when set to 350 degrees. Also found the convection fan motor for the upper oven is extremely loud. Calibrated the units for both ovens 10° more. Will need to order the convection fan motor for the next visit. Customer needs a PM appointment due to doctors visit in the morning.; ordrng 1 CNOTE (PM APPOINTMENT ) and 1 W10860984 (motor-fan)
REFRIGERATOR KITCHENAID KRMF706ESS01 "arrived on site to install previously diagnosed and ordered parts. When I went to open the box labeled W10894103 for the UI I found that packaged was half of a dishwasher control. I notified the office of the issue and advised the customer that I would have the office call him and reschedule service. I am ordering UI and will return with the ice bin door, FC evap motor and main control. No water leaks observed during.; ordrng 1 W10894103 (cntrl-elec)"
WASHER MAYTAG MVWC5ESXW0 Customer said unit was working again and didn’t need service.
REFRIGERATOR WHIRLPOOL WRT318FMDB05 "Arrived onsite for tenant complaint of water leaking from top mount refrigerator. Removed back access cover and inspected water inlet valve. Found water fed tube was not securely seated to water valve. Secure water feed tube and reassembled. Turned water on and observed icemaker. Found when icemaker called for water, no leaks were found. No other issues found."
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite for the dishwasher to replace the previous diagnosed parts. I replaced the upper dish rack and the door gasket. The rack is pulling out and sliding in as designed now. Call complete.
FREEZER WHIRLPOOL EV161NZTQ00 Arrived on site and tested operation. I found large amount of ice in the bottom of the unit and the unit cooling but not to proper temp. Accessed evaporator and found that the evaporator has frozen over due to failed defrost heater. Due to the amount of ice I instructed customer to leave the unit off so it will thaw when returning for repair. I will return with the defrost timer and bi metals on return trip. ; ordrng 1 WP3-80405-003 (heater)
WASHER MAYTAG MVWB850YW0 "Arrived on site for “noisy operation” complaint. Disassembled unit and found worn bearings. Found bearing kit opened and incomplete. Customer not happy, at all. Scheduled return visit for 03/21. No leaks detected, at time of service. Will collect fees, when work is complete. Parts are $; ordrng 1 W10435302 (bearing)"
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for dishwasher not cleaning dishes. Per diagnostics mode, no error codes. Tested amp draw to heater and found within range. Measured incoming water temperature, found within range. Tested for hot temperatures at end of test cycle. Spoke with customer on user care guide. All tested good, no water leaks present."
VENTHOOD KITCHENAID KXW9736YSS00 Arrived on site for vent hood making rattling sounds. Inspected unit and found filters not in correct placement. Corrected filters and tested unit. All tested good.
VENTHOOD WHIRLPOOL KXW9736YSS0 Arrived on site for a builder request of lights not working. When I arrived the rear left spotlight was missing as well as the entire blower assembly. Informed builder he would need to go to his company to get this situation corrected.
WASHER MAYTAG MVWC425BW1 "Arrived on site and inspected washer have found gear case was replaced on first visit, and wash plate was replaced on second. inspected hub again and It can still be removed from gear case without removing locking fork. Hub will need to be replaced due to the teeth being worn down and it can lift off with no locking fork. No water leaks from connections at time of service.; ordrng 1 W10528947 (drive hub kit)"
OVEN KITCHENAID KOCE507ESS06 Arrived on site for intermittent operation. Found that the right side door interlock was binding. Remove unit from wall and replace right side interlock assembly. Unit now he eats and operates properly with no problems.
REFRIGERATOR MAYTAG MFI2570FEZ05 Arrived on job for complaints of temperature too cold in refrigerator test thermistor found it out of range ; ordrng 1 W10902214 (thermistor)
MICROWAVE WHIRLPOOL WOC54EC0HS0 Arrived on site for oven displaying fan failure code. Removed and replaced failed cooling fan. Unit test and works properly after replacing failed fan motor.
MICROWAVE WHIRLPOOL WMH53521HZ2 "Arrived on site for customer complaint of light not working underneath unit, I found unit was working as designed at time of service."
DISHWASHER KITCHENAID KDTM354DSS5 Arrived on site to diagnose a dishwasher with a upper rack rubbing on door seal. Found upper rack worked and bowed. Upper rack and door gasket will need to be replaced at the same time to complete repairs. Return date is set for 3/19/19.; ordrng 1 W10728863 (dishrack)
REFRIGERATOR WHIRLPOOL WRF540CWHB00 Arrived on site to replace the filter head due to leaking water in between the water filter and filter head. Replace the filter ahead and tested unit. Unit works properly and all water connections were dry at the time of service.
DRYER WHIRLPOOL WHD5090GW0 "Arrived on site for “F01 and F04 error codes” complaint. Inspected unit and found control to be faulty. Removed and replaced control. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
WASHER WHIRLPOOL WFW5090GW Arrived on site for complaint of toeplate falling off exposing filter. Corrected toeplate position and secured. Unit toeplate now properly protecting filter.
DRYER WHIRLPOOL WED5000DW2 Arrived on site at new unoccupied home for dryer door that will not close. Removed and replaced the latch on the door. Venting is clean because the house and the dryer have never been used or lived in. Home was open.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for right burner issues. Found roping treat burner was blowing out on low due to valve setting. Adjusted valve. Burner now works properly on low setting.
COOKTOP KITCHENAID KGCU467VSS02 Arrived on site for cooktop have metal strip hanging in front. Checked insulation instructions for part that was placed on cooktop. Found parts were added to cooktop and not mounted to cabinets. Spoke with customer to see if they would like them removed or mount to inner cabinet. Cus stated to remove if not needed. Removed metal strips. Tested all other operations. All tested good.
OVEN WHIRLPOOL RBD275PDB12 "Arrived on site for “loose control panel” complaint. Inspected unit and found right mounting screw had snapped plastic housing off and allowed control panel to flex. Attempted to rectify problem, by using larger headed screw, to no avail. Contacted DW and received recommendation that customer contact part distributor, to try to get new part. If so, we will come back out and install new part."
OVEN KITCHENAID KOCE507ESS06 Arrived on site and tested operation. I found microwave door barely making contact with switches through the right interlock. Unit will need right side interlock assembly to repair. Office to schedule return visit; ordrng 1 W11241293 (INTERLOCK ASSEMBLY )
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Arrived on site for unit tripping breaker during defrost cycle. Removed defrost control installed new defrost control powered unit on compressor and fans running.
MICROWAVE WHIRLPOOL WOC54EC0HS0 On site for the unit has a error code. Tested the unit and found the error code is F8E0 fan speed. found the fan will not rotate and will just make a humming noise. The unit will need a oven fan blower. Customer advised he wants a PM appointment; ordrng 1 CNOTE (PM APPOINTMENT ) and 1 W11109174 (blower)
DISHWASHER KITCHENAID KUDE70FXSS3 "Arrived on site for dishwasher tub gasket coming lose and blue run light not working. Performed diagnostics mode, found error code 6-3 suds buildup and 6-6 float switch activated. Monitored test cycle, no leaks were found. Disassembled door and inspected for signs of water none found. Corrected UI harness and tested in normal run mode and found blue light working. Inspected door gasket and found it had been stretched and will need replaced. Removed failed gasket and installed new. Performed diagnostics mode and monitored cycle. All tested good, no water leaks present. Spoke with customer on running dishwasher magic cleaner through unit. Paid in full on credit card."
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washer that is not balanced properly. Tested unit and found gear case leaking oil. Replaced gearcase and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
DISHWASHER GE PDWT380R10SS "Arrived on site for dishwasher leaking. Performed diagnostics mode and tested unit. Removed kick plate and found junction box cover missing (see SD-QuickPic). Found unit leaking at sump inlet. Attempted to correct clamp and found sump inlet will need replaced with impeller kit assembly. Due to insulation, unit will need to be uninstalled to repair (see SD-QUICKPIC). Possible up to 2 hours for repair. ; ordrng 1 SEENOTE and 1 WD18X10026 (sump inlet) and 1 WD19X10038 (impeller kit asm)"
REFRIGERATOR WHIRLPOOL WRF540CWHB00 Arrived on site for the unit is not making ice. Customer advised that he defrosted the unit and turn it back on and now the water is leaking from the filter head housing. Found no water is dispensing or not going to the icemaker. Will need to order the filter head housing and will use the icemaker if needed on the next visit.Found the unit will still continue to drip after the valve behind the unit is turned off. Advise the customer to call a plumber to fix the supply valve.; ordrng 1 W10861009 (head-filtr)
WASHER WHIRLPOOL WTW8000DW5 "Arrived back on site for housing replacement, replaced housing and tested good with no leaks on site."
REFRIGERATOR WHIRLPOOL WRT311FZDM00 Arrived on site for unit tripping breaker. Checked all ground connections good checked all harness connections good compressor and fans powered on correctly diagnosed unit tripping at defrost ordering new control; O-emld tckt
DISHWASHER GE PDWT380R10SS "Arrived on site to install previous diagnosed parts. Removed unit to gain access to sump. Removed sump and found adapter hose to drain pump is deteriorating (see SD-QuickPic). Found large amount of black residue on motor, possible signs of failure. Spoke with customer on motor and gave option to replace at time of repair. Customer wants to replace wash motor as well. Will need adapter hose, wash motor and sump. Found outside of frame had split, will not effect operation of unit. Spoke with customer on failure and shown issues. Customer approved estimate. Sched return for Thursday the 21st. Customer only available for PM.; ordrng 1 SEENOTE (PM APPOINTMENT ONLY) and 1 WD12X10308 (adapter hose) and 1 WD26X10053 (mechanism asm)"
OVEN WHIRLPOOL RBD275PDB12 Arrived on site to replaced customer supplied touch panel. Replaced panel and tested good.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on job to replace harness. After replacement test operation. No leaks detected at time of service
WASHER WHIRLPOOL WTW4816FW1 "Arrived on site for washer not operating. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill cycle. Ran automatic test cycle and found it completed. All tested good, no water leaks present. Customer will need to contact whirlpool or Appliances Express with date of purchase information."
REFRIGERATOR KITCHENAID KFCS22EVMS4 "Arrived on site for refrigerator making rattling noises. Performed diagnostics mode and tested operation. Found noise coming from damper control motor. Removed failed damper control and installed new. Per diagnostics mode and tested damper. All tested good, no water leaks present.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for the washer that gets out of balance and shakes bad. I found the washer with the feet not lowered and out of level. i found the suspension in good condition. I leveled the machine and ran the manual high speed test. The unit is working as designed. Call complete.
OVEN WHIRLPOOL WOS72EC0HS00 "Arrived on site to replace console. Replaced console, ran unit to 350 degrees. All functions working properly."
WASHER WHIRLPOOL WTW8000DW5 "Arrived on site for unit not washing, found unit not filling, unit with need valves and housing to complete. No leaks on site ; ordrng 1 W11173597 (HOSUING )"
WASHER MAYTAG MVWC416FW0 Arrived onsite for customer complaint of top load washer making loud noises when spinning. Found nylon hosiery lodged in wash agitator barrel. Also found hosiery stuck inside the cam causing the noise. Removed obstruction and calibrated unit. Unit completed successfully. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site and inspected refrigerator and found significant ice buildup on fresh food evaporator. Took 1 picture. Refrigerator will need to be defrosted to replace thermistor harness in fresh food section. Customer read and signed defrost disclosure, no water leaks from connections at time of service. Customer request Tuesday, March 19 for return visit; schdld next appmnt for 3/19 TUE !"
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for no operation. Found that the door latch switch is defective. Replaced the latch and unit operates properly with no water leaks.
DRYER WHIRLPOOL WED4916FW0 Arrived on site for dryer not running. Performed diagnostics mode and tested unit unit. Found unit would run while holding start switch down. Removed panel and inspected switch. Found relay on switch burnt. Will need to replace start switch to complete repair. Customer needs to contact Appliance Express with warranty information. ; ordrng 1 SEESTICKYNOTE (NO WARRANTY INFO) and 1 WPW10117655 (START SWITCH )
WASHER AMANA NTW4516FW2 Arrived on site for the unit will not work properly. Customer advise the unit will constantly make a clicking noise when going into spin. Tested the unit and found the lid lock is defective. Replaced the lid latch and tested the unit. Unit works properly and all water connections were dry at the time of service.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site to replace pump and motor. Replaced pump and motor,test operation. All functions working properly. No leaks present at time of service."
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on job to replace icemaker. After replacement ran test 57 and 45 both passed. No leaks detected at time of service
WASHER MAYTAG MVWC416FW0 Arrived to inspect unit with lid lock still engaged. Confirmed the complaint and service tested the unit and unit unlocked the lid. Also Calibrated the unit.All water lines were dry at the time of service.JOB COMPLETE
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site to diagnose an ice machine that is producing very thin ice. Found water level sensor and pump not activating harvest properly. Pump will need to be replaced to complete repairs as it contains the water level sensor internally. Return date is set for 3/19/19. Call will also need to be documented with tech line on return visit prior to replacing pump.; ordrng 1 W10908287 (pump)
ICE MACHINE KITCHENAID KUID508ESS1 Arrived on site to install pump for ice machine. Install pump and wall testing unit noticed water flow into reservoir very slow due to failed water valve. Water valve will need to be replaced to complete repairs. Return date is set for 3/25/19 per homeowners request.; ordrng 1 W10897719 (valve)
WASHER WHIRLPOOL MHW8200FC0 "Arrived on site and found no water flow from cold water valve, inspected valve and found harness connection is off. After re-securing washer will now operate properly. No water leaks from connections at time of service, job complete."
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for unit leaking water. Found that the cold water valve was cracked. Replace valve and tested. All water connections are dry.
WASHER WHIRLPOOL WTW4850HW1 Arrived on site for no operation. Unit has failed door latch. The replacement latch is also failed. Will order and return.; ordrng 1 W11307244 (LATCH)
MICROWAVE WHIRLPOOL WMH31017HS2 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the upper and lower interlocks/switches as advised by Techline on previous service call. I tested the unit and it still showed F1E4 error code. I removed and replaced the main control due to the MW relay possibly being bad and tested again and the unit operated as designed. I advised the customer of my findings. Job completed.
OVEN KITCHENAID KODE300ESS04 Arrived on site for oven not maintaining temperature. Inspected work area and unit. Performed diagnostics mode and checked for for fault code. Measured preheat temperature and found within range. Spoke with customer on user care guide. All tested good
WASHER AMANA NTW4516FW2 Arrived on site for the unit will not work properly. Customer advise the unit will constantly make a clicking noise when going into spin. Tested the unit and found the lid lock is defective. Replaced the lid latch and tested the unit. Unit works properly and all water connections were dry at the time of service.
RANGE WHIRLPOOL WFC150M0EB3 arrived on site to install previously diagnosed and ordered parts. I removed and replaced the range door vent trim and screws. Tested the unit and it operated as designed. Job completed.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site. Checked for no ice issues. Found error code E2 for icemaker. Ran harvest test and was not getting to home position. Will need new icemaker to repair unit. Resch for 3/19/19; ordrng 1 W11294907 (ICEMAKER )
DRYER WHIRLPOOL MGD8200FC1 "Arrived on site and set dryer to run on normal with 8 towels tumbling for weight, found dryer is rattling during operation. added sound pads under motor mounts in three places, under fan shroud, under 90 degree turn where shroud it meets exhaust tunnel. And around exhaust tunnel where it exits rear bulkhead. This represents all contact points between the motor and the lower cabinet panel. Spoke with tech line 7724386642, dryer is new and there is no lint buildup, job complete"
MICROWAVE WHIRLPOOL WMH31017HS2 "Before arriving on this call, I realized that I did not have all parts for this call. I notified the customer and explained situation and advised the office would schedule when parts arrive. I am ordering both interlocks and the harness and will return with all prescreened parts.; ordrng 1 CNOTE (LSO) and 1 W11219759 (HARNESS) and 1 W11252186 (INTERLOCK) and 1 W11252187 (INTERLOCK)"
DISHWASHER WHIRLPOOL WDF330PAHB2 "arrived on site to install parts on another unit and found that the dishwasher door was rubbing on the upper left corner of the chassis. Using the leveling feet at the bottom of the unit, I leveled the door until it stopped rubbing and closed securely. Tested unit and it operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for refrigerator right RC door damaged. Found scratches on door. Removed damaged door and installed new. Checked door seal and all other operations. All tested good, no water leaks present."
DRYER MAYTAG MEDC215EW1 Arrived on site for “noisy operation” complaint. Inspected unit and found hard debris in blower area. Removed debris from blower area and tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit not filling with water in deep fill setting, found weak water flow on cold valve, and unit not filling to proper water level in deep clean mode. I replaced control and water valve, unit tested good. F0e3 f8e6"
MICROWAVE KITCHENAID KCMS2055SSS2 "Arrived on site for customer complaint of unit not heating, unplugged unit and plugged back checked all switches, unit tested good
TRASH COMPACTOR WHIRLPOOL GX900QPPS4 "Arrived on site for unit not running. Arrived on site to test and customer had unit removed from the cabinet. I ran unit many,many times and the unit worked properly every time."
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for customer complaint of unit draining and not spinning. Entered diagnostics and found error code F9E1 (Long Drain Error). Found drain hose improperly installed. Properly adjust drain hose and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived back on site for crooked basket, found that I assembled the left adjuster wrong, corrected and Testd good, no leaks on site"
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived to inspect refrigerator section not cooling. Verified the complaint and removed the freezer back wall cover and noticed a massive ice buildup on the evaporator. I noticed frost on the freezer side as well letting me know there is a gap possibly in the freezer gasket allowing warm air into the freezer compartment.I used my steamer to defrost all of the ice buildup from the unit. I also applied silicone to the bottom portion of the freezer door gasket to remove the sag that was allowing the warm air to enter the freezer door.I noticed the compressor never ran so I removed and replaced the start device and the compressor started working.JOB COMPLETE
DISHWASHER MAYTAG MDB4949SDH3 Arrived on site. Checked for leaking issues. Ran dishwasher and could not duplicate issue. Verified spray arms moving freely. Instructed customer to make sure for proper loading and to keep things away from spray arms because it can cause washer to randomly leak. No leaks present. Job complete
WASHER WHIRLPOOL WTW6600SW2 Arrived to install previously ordered part. Removed and replaced the control. Tested the unit and unit tested as designed. All water lines were dry at the time of service.JOB COMPLETE
OVEN WHIRLPOOL WFG320M0BS "Arrived on site for unit not heating, found igniter failed, replaced and Testd good, no gas leaks on site"
REFRIGERATOR WHIRLPOOL WRS588FIHV Arrived on site to diagnose a refrigerator that is over cooling in the fresh food section. Tested unit and found wiring not fully inserted from factory on air baffle connection. Re-wired connection properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR JENN-AIR JS48PPDUDE00 Arrived on site for refrigerator not cooling. Inspected unit and found ice buildup on evaporator. Found shipping tape on divider. Performed diagnostics mode and tested defrost sensor and found closed. Tested voltage to defrost heater and found 120 volts. Ran defrost cycle and found opening before defrost cycle completed. Put unit in basic defrost mode. Please allow 48 hours for unit to cool correctly.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite for customer complaint of top load washer not filling properly. Ran diagnostics and found control will no enter diagnostics. Removed and replaced control and actuator. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
RANGE WHIRLPOOL WFE320M0EW1 "Arrived on site. Check for right rear element issues. Found right rear element bad not allowing it to kick on. Replaced right rear element and cycle, all functions tested OK. No leaks present. Job complete"
REFRIGERATOR WHIRLPOOL WRF560SMYB04 Arrived on site to replace the left and right slides due to the door not closing properly. Replaced both parts and tested the unit. Unit works properly and no water connections to the unit.
DRYER MAYTAG MGDX655DW2 Arrived on site for no heat condition. Found unit would run but not heat. Found an open fuse and cut off. Replaced both. Unit now heats. Unit is not hooked up to a vent hose. Informed customer the unit should not be used until it is converted for LP gas usage.
DRYER WHIRLPOOL WED8500DC0 "Arrived on site for unit powering off, an unit and unit ran and than shut off, powered back on, ran error found error for stuck key, replaced panel and tested good"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site. Replaced evap with thermistor. UI, and icemaker. Ran diagnostic test, all functions tested OK. Instructed customer to allow 24 to 48 hours for unit to get down to proper temperature. No leaks present. Job complete"
OVEN WHIRLPOOL WFG525S0HS0 Arrived on job for complaints of no gas. Found second shut off valve behind range. Corrected gas supply and test operation.
WASHER WHIRLPOOL WTW4616FW2 Arrived on site for washer not spinning or agitating or spinning. Performed diagnostics mode and checked fault codes. Found fault code F7-E6 motor fault. Gained access to capacitor and found shorted. Removed capacitor and installed new. Found unit still not operating correctly. Gained access to control and found unit roach infested. Will need authorization to complete repair. ;
ICE MACHINE KITCHENAID KUID508ESS2 Arrived on site for door issue. Tested door operation unit working as designed. Springs are installed to bottom of door ran diagnostics no water removed unit from enclosure found no water source or drain source behind machine. Enclosure will need water and drain source for ice machine to work. Brand new house no home owners
OVEN JENN-AIR JJW2430DS02 Arrived on site to test unit for error code and touch pad not working. Replaced console test unit and unit test good job complete.
OVEN WHIRLPOOL WOD51EC0HS01 "arrived on site to inspect oven error codes. I found that the unit was showing error codes F8E1 & F6E4. I cleared the codes and turned the power off to the unit and after turning power back on, I tested the unit. Once I the upper oven came on,the blower never came on (F8E1). I tested the lower unit and got the same error code. I am ordering the blower fan and UI console and will return with both prescreened parts. Office too schedule return service due to both ordering parts are PSP. Customer not available to sign receipt.; ordrng 1 W11248652 (BLOWER) and 1 W11297709 (CONSOLE)"
DRYER AMANA NED4655EW1 "Arrived to inspect dryer not drying. Removed and replaced the the element, timer and dryer repair kit and door switch Reassembled and unit tested as designed.No lint observed at the time of service.JOB COMPLETE"
WASHER MAYTAG MHW6000XW2 arrived on site to diagnose a washing machine that is giving error codes. Found communication error and motor control board visibly shorted out. Motor control board will need to be replaced to complete repairs. Return date is set for 3/6/19.Parts (228.88+tax)Svc/Lbr (259.99+tax)Total after tax (529.20); ordrng 1 WPW10374126 (cntrl-elec)
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site. Replaced floor base due to bad switches. Cycled all doors, all functions tested OK. No leaks present. Job complete"
DRYER WHIRLPOOL WED4815EW1 Arrived on site for complaints of not drying. Found dryer is heating and tumbling properly but found no airflow through lint screen. Accessed rear of dryer took off vent hose and found airflow has returned. Dryer is operating properly but vent will need to be cleaned to correct issue. Informed apartment management that problem is with vent to the exterior building.no lint found in dryer at time of service.
VENTHOOD GE ZVC48L1SS Arrived onsite and installed new module. Tested operation. Unit working properly. Job complete
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site. Checked for broil issues. Found broiler not kicking on intermittently. Replaced main control board and cycled, all functions tested OK. No need to present. Job complete"
DRYER WHIRLPOOL WED75HEFW0 "Arrived on site. Check for no operation issues. Found display acting sporadic. Replaced main control board and cycle, all functions tested OK. Job complete"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site. Checked for freezing issues. Found refrigerator compartment at 22° allowing things to freeze over. Also found no ice in ice bin. Ran diagnostic test and found error code for bad icemaker. When running water to ice maker Found water line freezing over due to low temperature in refrigerator compartment. When checking temperature from UI found unit giving vacation mode. Wasn’t able to remove. Will need UI, icemaker and evap with thermistor to repair unit. Office to reschedule; ordrng 1 W10341329 (valve) and 1 W10894103 (UI) and 1 W11087438 (EVAP WITH THERMISTOR ) and 1 W11294907 (ICEMAKER )"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not draining. Test unit and can hear drain pump humming trying to drain. Removed drain pump and found glass stuck in drain motor. Removed glass test unit and unit draining correctly no leaks present at this time. Job complete.
WASHER MAYTAG MHW6000XW2 Arrived on site to replace motor control board for water. Replaced control board and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived on site to test unit for unit not heating. Test unit and found unit not heating due to bad high voltage. Removed unit and test mad cap and diode and found broken magnet on magnetron and bad diode and cap. Replaced all parts test unit and unit test good job complete requesting double labor
REFRIGERATOR FRIGIDAIRE FGHD2368TF Arrived on job for complaints of no ice. Icemaker not responding replace and test. Icemaker now won’t fill with water replace valve and test. Operation normal. No leaks detected at time of service
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer dispensing slowly. Verified the complaint. Checked water pressure at valve from wall and all pressure was good. Removed and replaced the valve and latch. Reassembled and tested the unit and unit tested as designed.All water lines were dry at the time of service.JOB COMPLETE
RANGE WHIRLPOOL WEC310S0FB1 "Arrived on sote for harness and control replacement, replaced all harness and control and tested good. On all functions"
OVEN WHIRLPOOL WFG540H0ES1 "Arrived on site for unit not heating, found igniter failed replaced igniter and tested good, no leaks on site"
OVEN KITCHENAID KEBS109BSS00 Arrived on site and tested operation. I found no function from control panel and no lights on in oven. Tested fuses and found thermal fuse has failed. Installed new fuse and tested. Unit working properly. Job complete
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for complaints of noise, Set dryer to run on a normal cycle and found it is operating properly with no excessive noise but customer says there is a thumping noise during rotation. Replaced support wheels, belt and pulley But this had no effect on the noise the customer says the dryer is making. No further replacement of parts can address issue. No lint buildup at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site. Check for noise issues. On arrival unit was not making any noise at all. Customer stated that it made noise for three hours and then stopped. Ran diagnostic test and went through all the fans and components all checked OK. Instructed customer we will have to wait and kind of see how everything goes and will only charge service fee today
WASHER WHIRLPOOL WTW4855HW1 "arrived on site and inspected washer and found during agitation lights in the home can be visibly seen dimming. Spoke with tech line and they requested an amp rating during agitation. Washer is peaking at 6 A, tech line says this is normal. Washer is on a CAFCI/GFCI breaker that is likely required by current builder electrical codes although this is not recommended for washer to be hooked up to this type of outlet tech line cannot say it can’t be done. There is no definitive reason for dimming of lights. Homeowner is going to discuss with builder any alternatives that may help with this issue. SR7724338077"
DISHWASHER FRIGIDAIRE FFCD2413US1A "Arrived on-site to inspect dishwasher for damage. Found contractors on-site , but no representatives from precision homes. I called the office and got voice mail. Inspected the unit for possible damage and found none. I photographed the unit from several angles, which show no defects.Left the LB with notes and company information.JOB COMPLETE"
WASHER MAYTAG MVWC416FW1 "Arrived to inspect washer fills with water then drains. I checked underneath the unit to see if there were any signs of damage or wear on the dust cover. I found none.Unhooked the fill hoses and checked incoming water pressure from the hoses. All checked good.Noticed during a normal cycle the unit fills slower than designed, so I removed and replaced the valve, pump and actuator. Reassembled and sat through a normal cycle and unit filled up as designed to.Customer admitted there is a lot of grit and sand in the water (sediment).Customer is aware of the leaking from the wall to he unit. I photographed and documented the issue I observed.JOB COMPLETE"
RANGE WHIRLPOOL WEG750H0HZ0 Customer request reschedule.; schdld next appmnt for 3/8 FRI !
WASHER MAYTAG MVWB865GC0 "Arrived on site for customer complaint of unit not washing properly, found f0e3 error code, overload code, I instructed customer to wash smaller loads, unit tested good. SR# 7724342449"
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite to replace the previous diagnosed parts. I replaced the left RC door hinge cover.
DRYER WHIRLPOOL WED75HEFW1 "Arrived on site. Check for noise issues. Found vibration coming from blower wheel housing. Added pads to minimize noise and removed lint from blower wheel. Ran unit, all functions tested OK. Job complete"
MICROWAVE WHIRLPOOL WMH32519HZ2 Arrived on site found microwave has been arcing from metal rack along interior. Used touch up paint to correct damage.
OVEN JENN-AIR JJW3430DS02 Arrived on site to test unit for convection fan making loud noise. Test unit and found convection fan being really loud will need to order new fan motor W10853996 and new blade W11251691 X2. Office to reschedule. ; ordrng 1 W10853996 (MOTOR FAN ) and 2 W11251691 (FAN CONVECTION)s
MICROWAVE WHIRLPOOL WMH31017HB0 "Arrived on sote for no light, found control the be issue, will need to return with control to complete ; ordrng 1 W10892389 (CONTROL)"
MICROWAVE WHIRLPOOL UMV1160CW Arrived on job for complaints of not heating ran amp test 6.6 amps no heat replace magnetron and test still not heating replaced cap and diod. Test operation. Heating properly.
RANGE WHIRLPOOL WFG525S0HS0 Arrived on site for the two front burners intermittently will not ignite. Tested unit and found the burner caps were misaligned. Secured burner caps and tested the unit. Unit ignites properly. Also adjusted the flame on the simmer setting due to the flame is too high on low setting. Unit works properly and no gas leak present.
OVEN WHIRLPOOL WFE525S0HV1 Arrived on site. Check for door issues. Found from panel sticker not sticking to glass. Will need from panel to repair unit. Office to reschedule; ordrng 1 W11178521 (NAME PLATE ) and 1 W11247684 (PANEL )
MICROWAVE WHIRLPOOL WMH31017AB2 "Arrived onsite for customer complaint of OTR microwave not turning on. Removed control panel and found interlock switches faulty. Removed and replace upper,lower interlocks, and switches. Reassembled and tested unit. Unit now heats as intended. No other issues found."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site for the unit will intermittently turn on and off and unable to cycle. Tested the unit and found the unit is working properly. Remove the junction box under the unit and re tighten the wire connections. Unit works properly and all water connections were dry at the time of service.
DISHWASHER KITCHENAID KDTM354ESS3 "arrived on site to inspect dishwasher door rubbing. Upon further inspection, I found that the door was rubbing on the upper right corner. I leveled the unit with the leveling feet then tested in diagnostics. Unit operates as designed and the door is no longer rubbing. No water leaks observed during service, job completed."