We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Wimberley, TX 78676
Tim M
Job Details: 03/25/2024
"Arrived on site to install previously diagnosed console and HMI control. Installed parts and tested, unit is now latching and starting a cycle. Unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Austin, TX 78754
Leonardo
Job Details: 03/25/2024
"Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but no washing. Found bad sump and motor, will need to order new sump and motor will return on 04/04/24 ; ordrng 1 W11613480 (Sump and motor)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Hutto, TX 78634
Wesley
Job Details: 03/25/2024
"Arrived onsite and found unit operating with display dim and no features. Determined the clock needed to be set, set the clock. Unit is now I good working order. All checks good."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Georgetown, TX 78633
Sterling
Job Details: 03/25/2024
"On arrival verified complaint of intermittent power loss. Unable to recreate issue in house. Disassembled unit and found L1 molex going to filter board then to MW appliance manager was a loose fit. No damage to harness. Secured with molex to make a tight fit. No ther wires are loose. All boards look to be in good shape. No smell of electrical issues. As I attempted to show customer WiFi setup unit shut down and showed the timer logo and dont unplug then power loss. Recommend returning with main control, panel, and MW appliances manager. Ordering MW appliance manager reschedule for 4/1 ; ordrng 1 W11325603 (MW appliance manager)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near Round Rock, TX 78665
Wesley
Job Details: 03/25/2024
"#7738750132. Arrived onsite and followed behind DZ for no bake function. Determined the unit would not spark for bake, even after replacing the control and spark module. Verified valves reading Within range. 2 calls to techline support and given tests and check and recommendation to replace the main harness because the harness to the bake valve must be bad. ; ordrng 1 W11458864 (Mai harnessn)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHB04
Near Marble Falls, TX 78654
Gerry C
Job Details: 03/25/2024
WRS588FIHB04 Arrived to inspect filter issue. I found the filter stuck within the housing and was able to remove it. I tested another filter the customer had available and the unit operated as designed. No leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Buda, TX 78610
Andrew
Job Details: 03/25/2024
Arrived on site to test for leak. Found OWI mount was broken causing leak. Replaced sump assembly. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Austin, TX 78751
Leonardo
Job Details: 03/25/2024
Arrived on site to replace drain hose. Relaxed hose test unit and unit test good job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Round Rock, TX 78665
Wesley
Job Details: 03/25/2024
"Arrived onsite sit for intermittently dropping function under load and found insecure outlet connection. Corrected and tested, all check good. Advised customer on repair."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Austin, TX 78754
Leonardo
Job Details: 03/25/2024
Arrived on site to test unit for oven not heating. Testing and found and flow igniter. Replaced igniter test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78723
Matthew
Job Details: 03/25/2024
Arrived onsite for unit door gapping. Upon arrival inspected unit. Freezer door seal failed allowing warm air to migrate into freezer section and cause cooling issues. Replaced freezer gasket . Unit is functioning properly. Job complete
We serviced a
MAYTAG WASHER
Model MHW8630HC4
Near Austin, TX 78701
Matthew
Job Details: 03/25/2024
Arrived onsite for unit leaking. Found unit leaking from drawer area. Found unit not leveled. Leveled unit and ran test but still leaking. Found service pointer for drawer update. Replaced drawer assembly and tested. Unit is no longer leaking. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78722
Joe Z
Job Details: 03/25/2024
"Arrived on site for not powering on. Upon arrival, test unit and display is dark and not responding. Removed stacked unit from closest. Gained access to terminal block. Test polarity and is correct. Control is receiving correct voltage from supply with green light lit. Not getting dc voltage from control to console. Replaced control and now getting correct voltage from control to console, but console is still not responding. Replaced console and test unit. Console is now operating. Ran a timed dry cycle and unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WGD5010LW3
Near Round Mountain, TX 78663
Tim M
Job Details: 03/25/2024
Arrived on site to test unit for not heating. Tested unit found all components engaging except unit is not igniting. Inspected unit closer and found a fitting not installed correctly shows that the flow of the fitting is backwards. Advised customer to contact installer to fix issue. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Georgetown, TX 78626
Sterling
Job Details: 03/25/2024
On arrival verified complaint of stopping early and showing cool down. Watched video and it shows cycle stopping on sense dry but no load was in the system. Ran same test and verified with no load it will stop. Then ran load with wet rag on sensor and cycle works perfectly. Advised maintenance this is a failure due to customer use either load size or material. Unit is working as designed job complete.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL0
Near Leander, TX 78641
Maurice R
Job Details: 03/25/2024
"Arrived onsite for dishwasher with error F7E2. The unit is brand new, never been ran. I installed a new pump and motor and the unit is operating as designed. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Fort Cavazos, TX 76544
Tyler
Job Details: 03/25/2024
Arrived on site for refrigerator not cooling properly. Upon arrival found unit unplugged. Found when powered on that both fans and compressor ran and fc evap had healthy frost pattern. Replaced thermostat and defrost control. I formed customer to give unit 24 hrs to stabilize temps. Call complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFE01
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 03/25/2024
"MRT118FFFE01 Arrived to install previously diagnosed and ordered parts. I recovered the refrigerant, noting what appeared to be a full charge. I removed and replaced the sealed system components and then vacuumed and leak tested. Charging the system with the MFG calculated charge, the machine began cooling as designed. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78724
Joe Z
Job Details: 03/25/2024
"Arrived on site for making a noise when compressor is running, upon arrival test unit can can hear noise coming from compressor compartment. Removed rear panel to inspect. Found condenser fan housing is not secured correctly. Secured fan housing. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Buda, TX 78610
Andrew
Job Details: 03/25/2024
Arrived on site to test unit for noise. Found fill tube was leaking on back side of FC and forming ice around evap motor causing noise. Recommend replacing ice maker fill tube. Office to reschedule. ; ordrng 1 W10823511 (Fill tube) and 1 4387491 (Tube inserts)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78744
Ryan B
Job Details: 03/25/2024
"Arrived on site to inspect unit for not spinning drum. Upon closer inspection f9e1,f7e4 for long drain and basket re-engagement issue. Upon further inspection found drain hose over 6 inches down drain, readjusted drain hose to proper location. Found drain staying engaged consistently, unable to run diagnostic due to drain issue. Replaced drain, was able to get unit into diagnostic cycle. Unit is now running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78724
Joe Z
Job Details: 03/25/2024
"Arrived on site for broken water valve. Upon arrival, inspected unit. Found cold side of valve is fractured. Need to replace valve. Ordering valve. Also rear panel is removed builder will have screws wrapped in blue tape behind console. Office to reschedule. Builder is requesting am appointment ; ordrng 1 W11038689 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA1
Near Austin, TX 78703
Matthew
Job Details: 03/25/2024
"Arrived onsite for unit not cleaning dishes properly. Upon arrival inspected unit. Found debris in filter area. Also found toe kick insulation is damp. No indication of water underneath unit, only at front of door. No stored error codes. Ran test and found sign of oversuds. Filter was also dirty. Could have been a combination of filter, suds or spray arm not turning freely. Motor is functioning. Suggested running a clean cycle to rid system for soap deposits. Customer will monitor. If symptoms persist recommend returning with spray arms as motor is functioning. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Buda, TX 78610
Andrew
Job Details: 03/25/2024
Arrived on site to test unit for RC door not sealing properly. Found liner was tweaked preventing door gasket from getting proper seal. Recommend door replacement. Office to reschedule. ; ordrng 1 LW11038910 (Door SS)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Liberty Hill, TX 78642
Miguel
Job Details: 03/25/2024
"Arrived on site for f8e4 error code. Found water in overflow pan. Unit was unplugged. Removed door panel. Ran cycle and did not see any leaks, replaced vent and gasket as possible causes. Ran test again. No leaks confirmed. Call complete. Advised customer on soap usage."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near West Lake Hills, TX 78746
Scott
Job Details: 03/25/2024
Arrived on site for freezer door not closing properly . Found gasket not sealing properly and allowing air to enter fz compartment. Rail have had ice built up and causing bearing in rails to fail as well. Will need autho on rails and door . ; ordrng 1 W10625067 (Fz door bracket) and 1 W11668671 (Fz door bracket) and 1 Autho
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBs3
Near Austin, TX 78732
Paul
Job Details: 03/25/2024
"Arrived onsite for a dishwasher that the soap is not dissolving and there doesnt seem to be much water entering the machine. I checked stored error codes and found an F6E1 low water/no water error and an F9E4 lower spray arm error. I ran the diagnostics cycle and found the machine filling with water properly, the lower spray arm working properly, and the machine completing the cycle and working as designed. I deleted the error codes. I found a ton of foam in the machine from the rinse aid and I turned the rinse aid dispenser down to the minimum. The customer is also using pods and I went over how to check it for suds and explained if it was still sudsing up on the minimum setting to stop using the rinse aid. I also explained if it still suds up with just a pod they would need to go to a liquid detergent and then try rinse aid on the minimum setting. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Leander, TX 78645
Maurice R
Job Details: 03/25/2024
Arrived onsite for cooktop burner not igniting in a timely manner. On inspection the burner was igniting on the wrong side of the burner. I adjusted the burner so it ignite on the right side of the burner. The cooktop is operating as designed and no gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Kyle, TX 78640
Andrew
Job Details: 03/25/2024
Arrived on site to test unit for rattling noise. Found piece of tape hitting condenser motor. Removed tape and noise is no longer present. Unit currently working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Temple, TX 76502
Tyler
Job Details: 03/25/2024
"Arrived on site for washer needing previously diagnosed rebuild.upon arrival customer provided a video of ui lights flashing prior to first diagnosis. Found f8e1 in video. Tested unit and found valve failing. Replaced gearcase, belt, cam, actuator, valve and control. Found washer working as designed with no leaks. Call complete"
We serviced a
MAYTAG WASHER
Model MHWE450WW01
Near Buda, TX 78610
Andrew
Job Details: 03/25/2024
"Arrived on site to test unit for squealing noise. Found noise coming from rear of unit. Swapped out rear tub and same issue persists. Applied grease to rear seal and no improvement. Installed original outer tub and same issue persists. Recommend both outer and inner tub, wash basket and 3hrs with a 2 man on return visit. Not confident issue would be resolved. Claims to reevaluate. ; ordrng 1 WPW10283352 (Basket) and 1 W10772607 (Inner tub) and 1 WPW10388418 (Belt) and 1 WP8182650 (Pulley) and 1 WPW10283361 (Pulley nut)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 03/25/2024
"KRFF577KPS02 Arrived to inspect noise. The customer presented a video that a loud rattle could be heard intermittently. I found the lower air guide for the condenser as the source of the noise and applied sound deadening material to it, preventing the issue. Initial inspection revealed the left leg was not set and the right was screwed down enough the right wheel was off of the floor and the whole machine would rock over 1/4. I corrected the issue and then adjusted the FC door. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
David Z
Job Details: 03/25/2024
"Arrived on site to diagnose washer that's popping breaker when used. Found breaker trips if basket moves at all, pointing to shifter. Unit tripped breaker when draining. Reset and was able to get unit drained. Found shifter failure error and lid switch errors. Ordering shifter and related parts to resolve. Unit likely just needs a new shifter to resolve. Return visit set for 3/29. ; ordrng 1 W11607637 (Control) and 1 W11665967 (Lower Harness) and 1 W11481722 (Shifter) and 1 W11497303 (Shifter) and 1 W11307244 (Lid Switch)"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Marble Falls, TX 78654
Gerry C
Job Details: 03/25/2024
"KOSE500ESS20 Arrived to inspect door issue. I found the outer door had been bowed in on both sides and was noticeable from significant distance from the machine. Office to order part and contact the customer to arrange return service.; ordrng 1 W11600222 (Outer Door, SS) and 1 W10839793 (Nameplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Georgetown, TX 78626
David Z
Job Details: 03/25/2024
Arrived on site to follow up on dishwasher not cleaning properly. Customer said cleaning has significantly improved and they want to run it longer to make sure it stays. Customer will call back if issues return. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Georgetown, TX 78633
Sterling
Job Details: 03/25/2024
"On arrival verified complaint of door, wrapper, and grille dented. Replaced the door, grille, and wrapper. Unit is now working correctly. No physical damage preventing use of machine. Job complete OperTional test is good."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Cedar Creek, TX 78612
Ryan B
Job Details: 03/25/2024
"Arrived on site to inspect unit for not heating found terminal block, power cord and harness had been shorting causing damage to all 3 ordering harness and will return. Rescheduled for 4/1/24; ordrng 1 W11529071 (Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB9
Near Austin, TX 78748
Leonardo
Job Details: 03/25/2024
Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor assembly. Replaced sump and motor test unit and unit test good no leaks present job complete.
We serviced a
JENN-AIR RANGE
Model JGCP436HM00
Near Andice, TX 78628
David Z
Job Details: 03/25/2024
"Arrived on site to diagnose cooktop with several knobs falling off. Examined unit and found all knobs had fractures on the stem, and the inner sleeves were coming off. Found no evidence of abuse or heat warping. Replaced all burner knobs and retested. Found no sticking or excessive resistance in any valve. Unit working as designed. Repair completed."
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX505ESS2
Near Burnet, TX 78611
Gerry C
Job Details: 03/25/2024
"KUIX505ESS2 Arrived to inspect water fill issue. The customer advised that the first few days after the pump had been replaced, the unit would overfill significantly. Upon arrival today, I found the water level sensor would shut off prematurely, not filling enough to produce full-sized ice. I removed and replaced the faulty pump and tested. The unit filled to the correct level through several tests. No leaks observed during service. Warranty applied to service."
We serviced a
WHIRLPOOL COOKTOP
Model WCE77US0HB01
Near Manor, TX 78653
Joe Z
Job Details: 03/25/2024
"Arrived on site for cracked cook top. Upon arrival,inspected unit. What customer believed was a crack in glass is actually a fabricated mark . Uploaded picture on SD. Customer needed advice on cleaning cooktop. Instructed customer on proper cleaning. Unit is operating as designed. Job complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Cedar Park, TX 78613
Maurice R
Job Details: 03/25/2024
"Arrived onsite for dryer not working. On inspection the dryer was no heating when tested. Gain aces to the components and found the heating element was OL. Installed new heating element and tested unit. The unit is operating as designed from the factory, heated unit for serval minutes and it got nice and toasty in the drum."
We serviced a
WHIRLPOOL DISHWASHER
Model DU1055XTVS8
Near Temple, TX 76502
Tyler
Job Details: 03/25/2024
Arrived on site for dishwasher needing previous diagnosised heater. Upon arrival installed heating element and tried testing unit. Found valve had locked up internally since last visit and will now need W11175771 valve to complete reset and repairs. ordering w11175771 valve and rescheduled customer for 04-01-24 ; ordrng 1 W11175771 (Valve)
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Hutto, TX 78634
Wesley
Job Details: 03/25/2024
Arrived onsite and found unit trim cracked. Replaced vent trim. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78727
Paul
Job Details: 03/25/2024
Arrived onsite for a washer not filling or having long fill times. The customer stated this was not the issue and the issue was the washer had been filling with too much water. She stated it happened when she was using hot water. I checked for stored error codes and there were none. I ran the auto service cycle and the machine completed the cycle working as designed. I ran the manual service cycle and activated the valves finding them working as designed. I went over detergent use and loading with the customer. At this time the machine is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Austin, TX 78739
Scott
Job Details: 03/25/2024
"Arrived on site for not making ice . Ran temp, fan tests ,all checked normal. Got E5 error code . Ran harvest and fill. Both normal. Replaced icemaker . Reran test all checked normal. Did power reset . No water leaks detected at time of service . Job complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ13
Near Georgetown, TX 78633
Sterling
Job Details: 03/25/2024
On arrival verified complaint of ice not dispensing. On first check unit is making ice. Dispenser is also working and makes cubed and crushed. Unit is currently working as designed. Job complete. No leaks detected during service.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS02
Near Round Mountain, TX 78663
Tim M
Job Details: 03/25/2024
"Arrived on site to install previously diagnosed latch and latch assembly, replaced parts and adjusted latch assembly. Tested unit, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS22
Near Andice, TX 78628
Miguel
Job Details: 03/25/2024
Arrived on site for combo microwave oven not working. Screen is on but blank. Reset connection to interface. Still comes up blank. Replaced console. Verified operation. Microwave and oven both working as designed. Call complete.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Andice, TX 78628
David Z
Job Details: 03/25/2024
"Arrived on site to follow up on refrigerator that was making noise. On arrival customer said there were several issues / new issues. Cooling from previous ticket was resolved. Customer said the unit makes noise a couple of times a day, the ice bucket is not attaching to the door, that the ice bin overfills and drops ice, and that they sometimes get condensation on the pantry drawer glass. Examined unit and found as follows: noise was not present at time of service and may be due to previous evaporator ice issue since unit was not defrosted. Found the magnets on the ice bucket / door aren't making a strong connection, so ice bucket doesn't stick to door. This will require new magnets / pieces. The icemaker seems to be producing fine, and bail arm is not loose / disconnected. The contact point for the bail arm to stop likely does allow the ice to fill above the bucket, and dropping some cubes is likely normal due to how its designed. Condensation on pantry glass is normal, since the warm air from opening the door is going to go for the glass being the best spot to condense. This is normal and doesn't require a repair. Customer does not want any parts replaced and wants Jenn Air yo exchange the unit, and did not authorize me to replace any parts. I advised them that we can not do that as servicers, and they must continue to discuss the issue with customer service. Also reported customers request for exchange/declination of repairs to tech line, under same SR7738624652. Customer let me know they do not want this refrigerator and will continue to submit tickets and service requests until it is exchanged. Call completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Austin, TX 78748
Scott
Job Details: 03/25/2024
"Arrived on site for not making ice . Ran temp, fan tests ,all checked normal. Got E5 error code . Ran harvest and fill. Both normal. Replaced icemaker . Reran test all checked normal. Did power reset . Also recommend keeping thing off back wall. Also cleaned coils and instructed on regular maintenance. No water leaks detected at time of service . Job complete"
We serviced a
JENN-AIR OVEN
Model JJW3430LM00
Near Liberty Hill, TX 78642
Miguel
Job Details: 03/25/2024
"Arrived onsite for oven showing error. Found f2e1, f6e0. Removed and replaced user interface console. Verified operation. Call complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS2
Near Round Rock, TX 78681
Paul
Job Details: 03/25/2024
Arrived onsite for a dishwasher leaking water from underneath. I found the tub dented up in the back right corner and the tub seam leaking water on the front left side at the bottom of the machine. I took photos of everything. The tub will need to be replaced to complete the repair. Ordering W11409866 tub. Office to RS.; ordrng 1 W11409866 (Tub)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Buda, TX 78610
Ryan B
Job Details: 03/25/2024
"Arrived on site to replace control diagnosed on previous trip. Upon arrival customer stated panel stopped working days after prior visit. Replaced control, and panel, tested unit no change. Contacted tech line, per tech line we checked various components found the issue with softener was hoses swapped to incorrect location. Fixed hoses. While running diagnostic with tech line ui was not responding to power button but could get into diagnostic. Will need to order ui and control and return. Office to reschedule. SR#7738745966 per tech line; ordrng 1 W11439664 (Control) and 1 W11327395 (Ui)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78704
Ryan B
Job Details: 03/25/2024
"Arrived on site to inspect unit for not heating unit. Upon closer inspection found heating element separated as well as the thermal fuse had blown. Replaced heating element and thermal fuse, tested unit, unit is inning as intended. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model kDTM604KPS1
Near Austin, TX 78717
Paul
Job Details: 03/25/2024
Arrived onsite for a dishwasher that has a rotten egg smell on the dishes when a cycle finishes. The customer had run a cycle and the machine was full of clean dishes when I arrived. There was no smell coming from the machine or the dishes on this load. The customer and I both confirmed this. I found the drain hose at the disposal mounted correctly. I found nothing on the heating element. The customer stated they run the machine daily. I advised the customer to run a dishwasher cleaned thru the machine once a month. The customer already bought a dishwasher cleaner. I went over how to use it and what to look for to make sure it is working. I went over detergent and use and care for the machine with the customer. The machine is working as designed. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78748
Scott
Job Details: 03/25/2024
Arrived on site for fridge making noise and not making ice . Got E2 IM error . Found frost on front of cabinet. Fan and control damper making noise . Ordering rails damper and ice maker . Call to set return .no water leaks detected ; ordrng 1 W11668672 (Rail) and 1 W11658802 (IM)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Canyon Lake, TX 78132
Andrew
Job Details: 03/25/2024
Arrived on site to test unit for noise. Found unit has a failed compressor. Needing a compressor replacement. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78717
Paul
Job Details: 03/25/2024
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the right side RC door gasket and used my heat gun to smooth it out. The door is sealing correctly. The customer stated they have had no more dispensing issues since the previous tech left. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78633
Sterling
Job Details: 03/25/2024
On arrival verified complaint of too hot. Customer calibrated it down 25 degrees. Ran bake cycle at 350 and found avg temp was 326. Reset calibration to 0. Job complete operational test is good.
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/19/2024
Arrived on site for dishwasher leaking water. Upon arrival confirmed issue and found leak coming from motor asm. Replaced motor asm and tested unit. Found dishwasher working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Georgetown, TX 78633
Sterling
Job Details: 03/19/2024
On arrival verified complaint of unit pushing bottom out to far. Found unit is not installed correctly. Corrected installation of the unit. Unit is now level and correct. Ran opertional test and all checks good. Job complete. No leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Manor, TX 78653
Joe Z
Job Details: 03/19/2024
"Arrived on site for unit not operating. Upon arrival, test unit and UI is dark and not responding. Test polarity at supply and is correct. Test voltage at control and there is voltage from supply to control Found harness connection FROM control to Ui is not secure. Secured connection. Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Austin, TX 78758
Wesley
Job Details: 03/19/2024
Arrived onsite for unit 107 and found range tripping breaker during preheat consistently. No standing shorts. Proper voltage and proper installation. Used the PR method for drying out the elements using heat cycling until they are thoroughly dry to prevent ongoing breaker tripping with the higher sensitivity GFCi breakers required by code. Unit able to preheat and maintain at 500f bake without tripping the breaker.
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Killeen, TX 76543
Tyler
Job Details: 03/19/2024
"Arrived on site for washer not agitating correctly. Upon arrival found no errors in diagnostics. Found coins wedged between agitator and tub causing friction during agitation cycle. Removed coins and tested unit, found no leaks and washer working as designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Austin, TX 78721
Leonardo
Job Details: 03/19/2024
Arrived on site to test unit for F1E1. Found bad control board replaced board test unit and unit test good job complete.
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Bellmead, TX 76705
Jonathan M
Job Details: 03/19/2024
"Arrived on site for a dryer that is making noise during operation. Inspected unit and work area. The customer advised the unit makes a thumping sound and that it has a little squeak noise that it makes intermittently through the cycle. Around the unit and the customer showed me it right away with a thumping sound was. Found, thumping sound was when the dryer idler pulley was hitting the ridge of the dryer basket. I did explain that that is a normal sound that they will hear during operation. I disassembled the unit and found the rollers and idler pulley hard to spin, potentially causing the squeaking sound. I replaced the rollers, belt, and idler pulley and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near San Marcos, TX 78666
Andrew
Job Details: 03/19/2024
Arrived on site to test unit for RC led module flickering. Needing RC module replaced. Scheduled for 3/26. ; ordrng 1 W11527432 (LED Module)
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near Austin, TX 78737
Leonardo
Job Details: 03/19/2024
Arrived on site to test unit for oven not getting hot. Test unit and found and bake element. Replaced bake element set unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Berlin, TX 78155
Tim M
Job Details: 03/19/2024
"Arrived on site to test unit for not heating enough. Tested unit found unit not connected to wifi causing time to be off a few minutes every week. Advised customer to do that so unit can get software updates. Heated unit up to 350?, unit reached 385? and than leveled at 350?. Unit is running as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Lakeway, TX 78734
Paul
Job Details: 03/19/2024
Arrived onsite for a refrigerator not making ice. I found the ice box not cold enough. I tested the temp in the FC and it was at 27 degrees and in a defrost cycle. The sealed system turned on shortly after starting the temp test. I tested the icemaker in a harvest cycle after finding an E2 motor lost position error finding the motor not turning with 12V to it. I changed the icemaker and it went thru a harvest cycle. The unit is working as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Waco, TX 76710
Jonathan M
Job Details: 03/19/2024
Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the wash motor and tested the unit. Found the unit working an operating as designed with no leaks. Present during operation. Call complete.
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ11
Near Temple, TX 76502
Tyler
Job Details: 03/19/2024
"Arrived on so5 for refrigerator not cooling. Upon arrival confirmed Ed issue and found large defrost issue in fc. Tested unit and found 124.3 vac to heater but heater not turning on. Removed all ice from coil after replacing heater and found unit defrosting as designed, informed customer to give unit 24 hrs to stabilize temps. Call complete"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near Kingsland, TX 78639
Miguel
Job Details: 03/19/2024
"Arrived on site for freezer not cooling. Only getting to about 60f. Started unit up and found no heat transfer coming off compressor. Recovered refrigerant. Copper tubing. Replaced compressor, filter dried. Used 97 psi to confirm no leaks in system. Vacuumed and recharged. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Kingsland, TX 78639
Miguel
Job Details: 03/19/2024
Gate 4040. 1713#. Arrived on site with new gasket. Removed and replaced gasket. Used heat gun to warp into place. Found ice maker gasket barely makes contact. Seems to be missing matching part to the door closure. Gc to make a part for this machine per customer. Contacted office. They will call customer to reschedule ; ordrng 1 WPW10287601 (Ice maker seal)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Burnet, TX 78611
Miguel
Job Details: 03/19/2024
"Arrived on site for washer not spinning. Found f0e5, f7e6. Ran diagnostics and found unit does not spin. Gear case does not change to spin. Will need to replace gear case. Attempted to remove agitator but it just spins once force is applied even when cam is in spin position. Will need to order more parts for repair. Will need dremel cutting wheel tool. Advised office will call to schedule. ; ordrng 1 Extratime (Extra time) and 1 W10902814 (Agitator) and 1 W11385424 (Retainer) and 1 W10528947 (Hub)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Liberty Hill, TX 78642
Miguel
Job Details: 03/19/2024
Arrived on site for refrigerator freezing. Found moisture along diffuser. Replaced diffuser and main control. Upon further inspection found small gap in refrigerator seal. Attempted to heat gasket to make proper seal. Gap is caused by center mullion not being level with cabinet. Called tech line. Sent pictures. Sr# 7738715511. Will be sent for review. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Kimo
Job Details: 03/19/2024
"Arrived onsite for a repair that is not cooling. Upon arrival I found that the unit is leaking refrigerant.(see photos) I am ordering a ss 2hrs. And well have the office reschedule 6104; ordrng 1 W11578004 (EVAPORATOR) and 1 W11562215 (HEATER) and 1 W11580057 (COMPRESSOR) and 1 47grams(R600A) (47 grams (R600A)) and 1 W11616409 (Assembly, Evaporator Fan Wire (Includes Defrost Bi-Metal)) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 SS2hrs (Ss2hrs)"
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Manor, TX 78653
Joe Z
Job Details: 03/19/2024
"Arrived on site for F20. Upon arrival,inspected unit and found error code F20 no water detected entering washer. Test supply and have good pressure. Found debris blocking cold water from entering valve. Cleared debris. Cleared error code. Test unit and is now operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS20
Near Georgetown, TX 78633
Lou
Job Details: 03/19/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the control panel and assisted the customer in connecting to the WiFi through the Whirlpool app on their phone. Tested the unit and it is operating as designed. Job completed."
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Georgetown, TX 78633
Sterling
Job Details: 03/19/2024
On arrival verified complaint of fluctuating temps . Current temp set at RC 39. Prod temp is 40. No frost build up in FC section. Unit has full frost pattern. Spoke to SW and determined to replace HV board and stealth UI. Recovered data logger. Job complete customer to monitor temp.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Seguin, TX 78155
Tim M
Job Details: 03/19/2024
"Arrived on site to test unit for banging around. Inspected basket and found that it is defective 50% of holes not punched through. Will need to order basket to fix issue. Ordering basket, office to reschedule.; ordrng 1 W11513243 (Basket assembly)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Liberty Hill, TX 78642
Miguel
Job Details: 03/19/2024
Arrived on site for oven not starting. Confirmed both oven go as if starting no relays heard then unit goes back to Home Screen. Found f6e0 error multiple times. Reset connection to display console. On reset unit is working. Recommend new console. ; ordrng 1 W11428578 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Seguin, TX 78155
Tim M
Job Details: 03/19/2024
"Arrived on site to test unit for not advancing cycles. Tested unit found wash motor not engaging. Replaced wash motor assembly and tested unit, unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Austin, TX 78704
Ryan B
Job Details: 03/19/2024
"Arrived on site to inspect unit for long fill times. Upon closer inspection found valves opening correctly, and no build up restricting flow. Ran test cycle with no issues. Filled tub with deep fill to visualize how much water was coming into unit, about 1/3 of the way. Informed customer on expectation of how much water should enter the unit with it being a high energy efficiency unit. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Austin, TX 78704
Luis
Job Details: 03/19/2024
"Arrived on site for noise complaint. Checked fans normal operating sound from fan,no vibration noise removed compressor cover no obstruction or vibration diagnosed normal operating sound of new compressor."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDS10
Near Seguin, TX 78155
Tim M
Job Details: 03/19/2024
"Arrived on site to test unit for not cooling in RC. Tested unit through diagnostic, all components engaged properly. Thermistors passed. Exposed evaporator coil, found ice built up on the drain pan and air channel to RC was filled with ice causing air not to travel down to RC. All signs point to an air leak in the FC. Inspected gasket, gasket is sealing properly. Found black metal separating from liner along FC door. Filled gap with silicone to prevent air leakage. Advised customer to let unit defrost for 24 hours before plugging it back in. At this time unit is running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL DISPOSAL
Model BADGER 5-89A
Near Jarrell, TX 76537
Sterling
Job Details: 03/19/2024
On arrival verified disposal mutter hums but moves freely. Replaced disposal. Verified no leaks after install. Also confirmed plug removal. Job complete.operational test is good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM1
Near Seguin, TX 78155
Tim M
Job Details: 03/19/2024
"Arrived on site to test unit for not heating. Tested unit found F7E1 error code. Checked heater, heater ohmd at 11.5, replaced control board. Tested unit, all components engaging properly. Unit is running as designed, no leaks detected, job complete."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS244LL2
Near Austin, TX 78731
Matthew
Job Details: 03/19/2024
"Arrived on site to replace faulty, third level tract holder, as well as tub nut (2). Replaced and tested. Unit is functioning properly. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL WASHER
Model wtw4855hw3
Near Manor, TX 78653
Joe Z
Job Details: 03/19/2024
"Arrived on site for leaking water. Upon arrival, inspected unit and found a small drip even when machine is off in standby mode. Found a steady drip coming from rear of unit. Traced it back up to underside of cold water valve. Found supply hose to be about a half turn too loose. Secured connections and the drip is gone. Ran unit by running a normal cycle with deep fill. Unit filled and began washing with no leaks. Canceled cycle to test drain. All water drained correctly. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Pflugerville, TX 78660
Kimo
Job Details: 03/19/2024
"Arrived onsite to install previously ordered parts. Upon arrival I installed the new console,control box and heater. And tested the unit and found unit operating as designed job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXNT02
Near Robinson, TX 76706
Jonathan M
Job Details: 03/19/2024
Arrived on site to deliver previously ordered parts. The customer was not home during delivery. I spoke to the office and was advised to leave the part in a discrete location. I left the part on an outdoor furniture chair for the customer. See photo. Will have the office charge the card on file for the remaining owed balance. Call complete.
We serviced a
GE DISHWASHER
Model CDT805P2N5S1
Near Austin, TX 78723
Leonardo
Job Details: 03/19/2024
Arrived on site to test unit for unit not washing dishes. Test unit found no codes no errors at all. Found hot water at sink took almost 5 minutes to get warm. That means dishwasher is not getting 120-140? water. Unit is spraying correctly and working correctly just not getting any hot water. Customer is going to get with Plummer again job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Seguin, TX 78155
Tim M
Job Details: 03/19/2024
"Arrived on site to install previously diagnosed parts. Replaced ice container, dispenser motor and impeller. Tested unit, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Niederwald, TX 78640
Ryan B
Job Details: 03/19/2024
Arrived on site to inspect unit for not heating. Upon closer inspection found igniter not drawing correct amperage. Ordering igniter and will return. Rescheduled for 3/26/24. ; ordrng 1 279311 (Igniter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Kyle, TX 78640
Ryan B
Job Details: 03/19/2024
"Arrived on site to inspect unit for error code f1e1 being thrown during a cycle. Upon arrival found model and serial incorrect, updated to correct info. Upon closer inspection customer stated he turned breaker off and cleaned float switch and unit began working hasnt has issues in a week. Placed unit into diagnostic mode and ran diagnostic cycle, unit ran fine and no error codes stored currently. Hard reset done by customer fixed known issue. No leaks present at this time. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Andice, TX 78628
Maurice R
Job Details: 03/19/2024
Arrived onsite for previously diagnosed parts. Installed the right hinge on the door. The door will not fall open when you open it. The door is operating as designed and no water leaks detected during service.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bastrop, TX 78602
Scott
Job Details: 03/19/2024
Arrived on site for dryer not starting . Found unit would just hum when pts button was pushed . Drum would not move. Found large wad of debris in blower wheel . Removed wad . Unit is performing normally. No lint build up . Job completed
We serviced a
MAYTAG WASHER
Model MVW7232HW
Near Austin, TX 78735
Matthew
Job Details: 03/19/2024
Arrived on site to replace left rear foot. Replaced and tested. Unit is functioning properly. Job complete.