Service History 129 - Appliance Express

We serviced a

WHIRLPOOL OVEN

Model WFES3530RS0

Near Georgetown, TX 78633

Wesley

Job Details: 07/25/2024

"Arrived onsite and replaced the trim right and left and the door handle assembly. Glass onsite was good. All checks good, unit is in good working order. W11730234, W10761014,W10761018"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Leander, TX 78641

Paul

Job Details: 07/25/2024

Arrived onsite for a dishwasher with the door not closing correctly. I found the door closing properly and I tested the machine in a diagnostics cycle. The machine completed the cycle and works as designed. I found out the customer had this machine in an exterior kitchen and two Miele machines inside and it was one of them that the door was not closing correctly on. This machine is working as designed and there were no water leaks present at the time of service. Call complete. NO PARTS INSTALLED.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Leander, TX 78641

Paul

Job Details: 07/25/2024

"Arrived onsite for a dishwasher with water remaining in the machine at the end of a cycle. I talked with the customer and found out the machine is draining but he stated it wasnt drying correctly and water remains on the dishes. He also stated the door gasket comes out on the left bottom side. I found the door gasket not snapped in all the way and I fixed it. I found the customer not using rinse aid and I explained it can take up to 90 cycles using rinse aid before they start seeing improvement in the drying process. I also explained the bowls, cups, or glasses with concave tops would never completely dry. I went over detergent and rinse aid use with the customer and went over cleaning the filters. At this time the machine is working as designed. No water leaks were present at the time of service. Call complete. NO PARTS INSTALLED."

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Georgetown, TX 78633

Wesley

Job Details: 07/25/2024

Arrived onsite and found unit not consistently operating long enough on sensor function. Advised customer that due to the long duct and other related factors timed dry should be used for consistent dry times. All else checks good. No error codes. No parts.

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Austin, TX 78744

Ryan B

Job Details: 07/25/2024

"Arrived on site to replace harness diagnosed on previous trip. Replaced harness due to breaking at capacitor plug, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11665968"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Austin, TX 78758

Daniel A

Job Details: 07/25/2024

Arrived on site to inspect range oven not heating. Upon further inspection checked voltage to unit. Unit is receiving proper voltage. I next checked the state of the fuse and fuse tests good. Checked condition of the broil and bake elements with ohm test. Both bake and broil test good. Ran a test for bake and broil but did not receive voltage from board. Unit has faulty relay on board. I am ordering the control W11342871. ; ordrng 1 W11342871 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Austin, TX 78746

James K

Job Details: 07/24/2024

"KRFC302ESS07 Arrived on site for unit not making ice. Upon arrival, there was hardly any ice in the bottom ice bin. Proceeded to inspect gears on ice maker and it was operating properly. During harvest cycle, no water was entering into the ice maker. Proceeded to test water dispenser and found no water coming out. Proceeded to disconnect supply water line behind unit and found no water come out. Customer contacted contractor and agreed to take care of the plumbing issue. Unit is functioning as designed. No water leaks a detected at this time. No parts replaced"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ08

Near Round Rock, TX 78665

David Z

Job Details: 07/24/2024

"Arrived on site to follow up on unit losing cool due to defrost issue. Per previous visit and conversation with tech line, I replaced both the UI and Control at the same time, also recommended by engineering. Customer advised to defrost again, and unit should begin defrosting properly. Parts used - W11518203, W11566891."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Leander, TX 78641

Miguel

Job Details: 07/24/2024

"Arrived,on site for icemachine not making ice. Ran diagnsotics and found water valve barely putting any water. No water filter. Replaced water valve and tested. Unit got slightly better. Inspected and found unit is hook up to a ro filter system. Advised customer ice machine cannot be on RO. Advised to hook up to normal water and install filter. Call complete.; used 1 W10897719 (Water valve) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Leander, TX 78641

Maurice R

Job Details: 07/24/2024

Arrived on site for refrigerator with water dripping out of the dispenser after getting water. Informed the customer that this was normal for this model. I called and spoke with Rob at Wp Tech line and he said it was normal to have a couple of drops after you get water out of the unit. Customer is worried about her or her husband slipping on the water and falling. No parts were installed during service. 7739567181

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF79R20DW08

Near Gatesville, TX 76528

Jonathan M

Job Details: 07/24/2024

"Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. I did confirm the customers complaint and found the compressor not running. I came back to the compressor and found the compressor attempt to kick on and kick off within 20 seconds. I put a new start device on it and found the same issue. I replaced the compressor, dryer, and access valve. I charged the unit up with nitrogen and found a leak between the Yoder loop and condenser from the factory weld. I fixed the weld and charge the unit up with nitrogen again. I found pressure hold for 20 minutes. I vacuumed down the unit to -31 psi and found pressures hold again. I charged the unit up with 45 g of R600 refrigerant and tested the unit. I found the unit cooling and operating as designed. Call complete. WPW10143759, W11506635, and W11547313."

We serviced a

KITCHENAID VENTHOOD

Model KVWB606DSS4

Near Leander, TX 78641

Maurice R

Job Details: 07/24/2024

Arrived on site for venthood not working. On inspection found the power board had shorted out on to the frame of the vent hood an it burnt the fuse stand off the board. Got another board from a another unit and installed it. It power up but the fan is not working. You can hear the relay clicking as you change speeds. There is power to the fan. None of our parts were installed. ; ordrng 1 W11293971 (Power board) and 1 W11106377 (Fan motor) and 1 W11715950 (Capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXNQ00

Near McGregor, TX 76657

Jonathan M

Job Details: 07/24/2024

"Ive been on site to install previously diagnosed parts. Inspected unit and work area. I replaced the housing and filter cap and tested the unit. I found the unit dispensing water as designed. The customer advised that since the previous repair, the icemaker has been working, and the temperatures have seemingly cooled down properly. The unit is now working and operating as designed. Call complete. WP2186443 and WP2186494W"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near New Braunfels, TX 78132

Andrey

Job Details: 07/24/2024

"Arrived on site to test unit for no ice production, tested unit found ice maker Stuck mid cycle and its unresponsive, replaced ice maker and tested unit is now running as designed, no leaks detected job complete installed W11548540"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/24/2024

"Arrived on site to test unit for not washing dishes, tested unit found F7E1 error present and wash motor will not engage, replaced sump pump assembly, and tested unit is now running as designed, no leaks detected job complete installed W11416363"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near New Braunfels, TX 78130

Tim M

Job Details: 07/24/2024

"Arrived on site to test unit for no power. Upon arrival customer provided POP with an additional 5-year extended warranty. Uploaded to SD. Tested unit, unit is receiving no voltage, found breaker was tripped. After resetting breaker, unit powered on and is heating. Unit is running as designed, no parts installed, job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78744

Ryan B

Job Details: 07/24/2024

Arrived on site to inspect unit for leaking. Upon closer inspection found outter basket had pin hole near drain pump connection. Will need to order outer tub and return. Office to reschedule. NO PARTS USED. ; ordrng 1 W10371566 (Outer tub)

We serviced a

WHIRLPOOL DRYER

Model WED8300SW0

Near Temple, TX 76502

Tyler

Job Details: 07/24/2024

Arriving on site for a dryer needing drum. On arrival installed part #w10865330 drum and removed all lint from inside u it and vent hose then tested. product works as designed call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Harker Heights, TX 76548

Tyler

Job Details: 07/24/2024

Arrived on site for refrigerator needing fill tube and permagum. On arrival installed 212643 and wp2174755. Tested ice maker and found no leaks.call complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near San Marcos, TX 78666

Tim M

Job Details: 07/24/2024

"Arrived on site to test unit for noise. Upon arrival activated all moving components, no noises present during service. Customer provided video which sounded like compressor noise was louder but nothing to irregularly. Changed defrost cycle from adaptive to fixed due to issue may be defrost related, sound only happens every few days. At the time of service unit is running as designed, no leaks detected, no parts installed, job complete."

We serviced a

KITCHENAID COOKTOP

Model KCES550HBL00

Near Marion, TX 78124

Andrew

Job Details: 07/24/2024

Arrived on site to inspect unit for damaged glass on cooktop. Replaced cooktop(W11255351). Tested all burners and unit is now working as designed. Job complete.

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

Arrived on site to test unit for tripping breaker as soon as unit is plugged in. Found ground connected to neutral in terminal block. Isolated ground to ground and neutral to neutral. Unit now working as designed. No parts replaced at this time. Job complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

Arrived on site to test unit for not completing wash cycles. Found cold valve was not opening. Replaced valve assembly(W11038689). Unit is now working as designed. No leaks detected. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Austin, TX 78744

Ryan B

Job Details: 07/24/2024

"Arrived on site to inspect unit for dent on door. Upon closer inspection found dent, swapped doors, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED LW10912313 W11223753"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78717

Paul

Job Details: 07/24/2024

Arrived onsite for drum bouncing around. Found the basket falling under service pointer W11684122. Found the holes in basket not punched all the way through causing the drum to be unbalanced. The basket will have to be replaced. Suspension is good. I found out the washer was moved from unit 2211 when the tenant moved in and first used it. Ordering W11172199 BASKET. No parts installed.; ordrng 1 W11172199 (BASKET)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Austin, TX 78705

Ryan B

Job Details: 07/24/2024

"Arrived on site to inspect unit for motor not spinning. Found control failed, replaced control, tested unit, unit is running as intended. Job complete. USED W11565024"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

"Arrived on site and replaced previously diagnosed gearcase(W11393685), slider(W10734521), clutch(W10754448), rotor(W11260238), stator(W11195971) and suspension(W11130359). Unit now working as designed. No leaks detected. Job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Austin, TX 78703

Ryan B

Job Details: 07/24/2024

"Arrived on site to inspect unit for grill ding noise during spin found cam powdering and grinding. Replaced cam, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W10721967"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Austin, TX 78744

Leonardo

Job Details: 07/24/2024

"Arrived on-site to test the unit for tripping the breaker. Turned the breaker on and tested the unit by turning all burners on, and the unit did not trip the breaker. Turned the oven on to preheat at 350?F on bake, and it preheated correctly. Turned the broiler on high to 500?F for 10 minutes, and the unit tested well with no breaker trips during the test. Job complete. NO PARTS USED."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Pflugerville, TX 78660

Wesley

Job Details: 07/24/2024

Arrived onsite for not cooling properly and found evap fan dead. Ordering evap fan to repair. Returning with water parts just in case ; ordrng 1 WP2315549 (Evap fan)

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS2

Near Austin, TX 78701

Leonardo

Job Details: 07/24/2024

Arrived on site to replace right side track. Replaced track test unit and unit test good no leaks present at this time. Left damaged part with customer. W11047815

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Pflugerville, TX 78660

Wesley

Job Details: 07/24/2024

Arrived onsite and tested dishwasher for leaking. Found upper wash arm assembly and Manifold broken causing massive leaking from wave pattern. Ordering manifold and upper wash arm to repair. ; ordrng 1 W11607104 (Upper manifold) and 1 WPW10498900 (Wash arm)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Pflugerville, TX 78660

Wesley

Job Details: 07/24/2024

Arrived onsite and was advised of symptoms that clearly indicated the motor overheating and shorting. Ordering motor to complete repair. All else checks good. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS3

Near Austin, TX 78704

Leonardo

Job Details: 07/24/2024

Arrived on site to test unit for damaged front panel. Test unit and found dent on top of front panel by ui. Replaced panel test unit and unit test good no damaged found on new panel job complete. W11416371

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS3

Near Austin, TX 78745

Leonardo

Job Details: 07/24/2024

Arrived on site to test unit for damage left side panel. Found dent on panel will order left panel.; ordrng 1 WPW10162245 (Panel left side)

We serviced a

KITCHENAID COOKTOP

Model KCIG550JSS01

Near Austin, TX 78747

Leonardo

Job Details: 07/24/2024

Arrived on site to test unit for right front burner ui not responding. Test unit by removing glass and checking UI. Found right front burner side on ui not sitting correctly. Secured that side of ui test unit and all burners working as designed job complete NO PARTS USED

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Manchaca, TX 78652

Leonardo

Job Details: 07/24/2024

"Arrived on site to test unit for display not working. Test unit and found unit getting 120v. Test board and board test good. Test ui and found shorted ui, replaced ui test unit and unit test good all hitting working and display coming on. Job complete. W11460962"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Georgetown, TX 78626

David Z

Job Details: 07/24/2024

Arrived on site to install new refrigerator compartment door. Replaced door and verified no damage done to door. Unit now working as designed. Parts used - W11575716.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Round Rock, TX 78665

David Z

Job Details: 07/24/2024

"Arrived on site to diagnose dishwasher that was making abnormal noises. Tested unit and ran through part of a cycle and a full diagnostic cycle. The only thing I noticed was that the first couple fills of the unit had a lot of aeration in the incoming water supply. This stopped after a couple of fills. Once the pumps were running I found nothing abnormal about the noises. Everything was normal, unit working as designed. All functions are normal. No repair needed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Georgetown, TX 78626

David Z

Job Details: 07/24/2024

Arrived on site to diagnose dishwasher with loose door handle. I tested the handle and saw a gap behind it. Removed handle and found the retaining nut was starting back out and needed to be tightened. Tightened handle nut and secured handle. Unit working as designed. No parts needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Georgetown, TX 78633

Lou

Job Details: 07/24/2024

"Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised the unit temps were off as they had the RC set at 35 and their thermometer was reading 43. I explained how the temp settings operate and how they will fluctuate from shelf to shelf inside the fresh foods section, as well as, in the freezer section. When I inspected the fresh foods section (RC), I found the thermometer reading was at 35 degrees on the 2nd shelf. When I checked the freezer (FC) thermometer it was reading -5 degrees and I heard the ice maker harvest and fill with water. I set the temps back to the recommended 0/37 degrees. I made recommendations for use and care. Unit is operating as designed and no water leaks observed during service, job completed. No parts installed"

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near Hutto, TX 78634

Wesley

Job Details: 07/24/2024

Arrived onsite and discussed ongoing tripping with the range during normal bake. Advised customer on nuisance tripping literature. Ascertained that the priming had not been long enough or hot enough to establish proper function. Customer priming elements 30 minute broil at 500f followed by 1hr bake at 500f.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42QVS02

Near Austin, TX 78730

Daniel A

Job Details: 07/24/2024

"Arrived on site to install previously diagnosed and ordered parts. Removed outer freezer door to install paddle assembly and found a moderate amount of corrosion on inner door (photo). Notified the customer so they are aware. Customer understood this was normal to see for the issue. Installed paddle assembly, reassemble unit, and retested unit. Unit is operating as designed. No water leaks observed during service. WPW10260622"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Marble Falls, TX 78654

Gerry C

Job Details: 07/24/2024

"WRT311FZDZ02 Arrived to inspect temperature variance. I found the FC at -4 and the RC at 31, similar to the last service. Thermography showed the sealed system working as designed with the expected high side heat signatures and low side, as well. Testing the existing thermistor, I found it around 1 degree from actual temperature within a water bath test and elected to replace with a new one that was .3 degrees from actual, verifying correct placement. I replaced the control and advised the customer. No water connections to unit."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Marble Falls, TX 78654

Gerry C

Job Details: 07/24/2024

"KUIX535HPS01 Arrived to inspect insufficient ice production. The unit was in the middle of production upon arrival and there was translucent in appearance, cubes in the bin, and of minimal amount. Upon completion of the slab and into harvest, the water filled to the correct level with adequate flow, but the slab had difficulties releasing, to the point much of it melted prior to release. The front of the evaporator plate had excessive solids built up and there were a few welds that had excessive flashing, to the right side. I removed the weld debris and cleaned off the solids buildup and tested. I advised the customer with cleaning of the unit and the recommended product. Operational test good, no leaks observed during service."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Waco, TX 76712

Jonathan M

Job Details: 07/24/2024

"Arrived on site for a wash machine that is not starting a cycle. Inspected unit and work area. I turned on the washer and found the lights dim. I went to start the unit and found the lights completely fade out and not do anything. I gained access to the control, and found when I pushed on the wire connector, the lights came back on. Due to having replaced the user interface on the previous trip, I replaced the control. I tested the unit and found the unit working and operating as designed. The customer has several loads of laundry to run so I advise the customer that I would call him back at the end of the day to make sure that the unit is working properly. I called back after several hours and the customer stated that the unit was working and she was on her third load. Call complete. W11626074."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Georgetown, TX 78626

David Z

Job Details: 07/24/2024

"Arrived on site to diagnose middle burner that is taking longer to light and only has a partial flame. Removed burner and found it full of grease. Disassembled burner and cleaned it out. Tested and found spark is struggling to reach the burner cap and arcing to the burner head. I scraped a surface for the spark to jump to and it helped some, but no adjustments made the burner any easier to light. Replaced burner head. Unit lights slightly easier, but still requires a couple tries to light which I can not improve on. Unit working and is light able. Parts used W11435660."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Temple, TX 76504

Sterling

Job Details: 07/24/2024

On arrival verified complaint of noise. On inspection found a cyclic thud sound. Found a button in between felt and plastic drum slide causing a thud sound every time he IHit the space between the plastic slides. Removed button and found noise went away. Job complete no parts installed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Holland, TX 76534

Sterling

Job Details: 07/24/2024

On arrival verified complaint of intermittent display and non responsive controls. Confirmed LEDs are out on the display. Replaced panel ui and unit is now fully functioning. Job complete installed w11460962 no leaks detected during service.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near West Lake Hills, TX 78746

James K

Job Details: 07/24/2024

"WRS321SDHW08 Arrived on site for unit making loud banging noise. Upon arrival, customer stated the noise would come from the FC area. Ran diagnostics and check sped all mechanical components and cannot recreate the noise. Advised to send a video of the noise however customer insisted it has something to do with the ice maker. Rescheduling for July 31st to replace the ice maker and water valve. Possible noise mainly from the water valve having sediment inside when ice maker fills. ; schdld next appmnt for 7/31 WED !"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Salado, TX 76571

Sterling

Job Details: 07/24/2024

"On arrival verified complaint of unit constantly draining, confirmed voltage and polarity are correct. Took pressure hose off control and unit still wont reset. Unit will need main control. Ordering W11603810 reschedule for 7/31 no parts installed ; ordrng 1 W11603810 (Main control)"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Belton, TX 76513

Sterling

Job Details: 07/24/2024

On arrival verified complaint of unit shaking. Found inner basket is wobbling and gearcase has leaked oil. Ran diag check and no noise was found. Recommend gearcase W11449841 and inner basket W11178227. Ordering both. Office to follow up for Resch.; ordrng 1 W11178227 (Inner basket) and 1 W11449841 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Dripping Springs, TX 78620

Tim M

Job Details: 07/24/2024

"Arrived on site to test unit for noise. Upon arrival customer presented video of the noise coming from inside the FC, not in the outside unit compartment. Noise is consistent with evaporator icing over causing evaporator fan blade to hit the ice. Unit has a defrost issue. Will need to order all parts pertaining to that issue. No parts installed, ordering parts required, rescheduled for 08/01. ; ordrng 1 WP2315549 (Evap motor) and 1 WP2169142 (Blade) and 1 W11650661 (Defrost heater assembly) and 1 WPW10384183 (Thermistor)"

We serviced a

KITCHENAID RANGE

Model KFDC500JSS01

Near Austin, TX 78757

Daniel A

Job Details: 07/24/2024

Arrived on site to inspect range left rear burner not igniting. Upon further inspection found that the burner cap was in wrong position. Adjusted burner cap and retested unit. Unit is operating as designed. No gas leaks observed during service. No parts installed.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78727

Daniel A

Job Details: 07/24/2024

Arrived on site to install previously diagnosed and ordered part. Installed door switch and tested unit. Dryer is operating as designed. WP3406107

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Waco, TX 76706

Jonathan M

Job Details: 07/24/2024

"Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised the unit will fill, but will not actually wash their clothes and does not agitate. They advise that it makes a clicking noise. I did confirm the customers complaint and checked underneath. I found the cam broken and replaced the cam and shifter. I test the unit and diagnostics and found the capacitor not allowing the basket to spin or agitate. Ordering the capacitor and rescheduled the customer to 6/26.; ordrng 1 W11428524 (Capacitor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Cedar Park, TX 78613

Miguel

Job Details: 07/24/2024

Arrived on site for unit not cooling. Customer said it worked for a day. Removed back panel. Found compressor is not on. Just clicking. Recovered refrigerant. Replaced compressor. Pressure tested and found no leaks. Vacuumed and recharged. Verified operation. Call complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KUIX535HPA01

Near Lago Vista, TX 78645

Miguel

Job Details: 07/24/2024

Arrived on site for unit not making any ice. Ran diagnostics and found water level sensor bad. Unit has full frost pattern. Replaced recirculating pump. Verified operation call complete. W11542867. Left unit running a cleaning cycle with cleaner customer provided.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/24/2024

"Arrived on site to replace previously diagnosed sump assembly, replaced sump pump assembly but noticed water leaking from tub joint do to damaged tub, will need to order tub and return, office to reschedule ; ordrng 1 W11409866 (Tub) and 1 W11460945 (Sump assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/24/2024

"Arrived on site to replace previously diagnosed compressor, dye drier and access valve, flushed out system with nitrogen, replaced parts, vacuum system down for 30 minutes, vacuum held good, charged system with 56g of R600, evaporator developed a good frost pattern, unit is running as designed no leaks detected job complete"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/24/2024

"Arrived on site to replace previously diagnosed handle stubs and screws, installed stubs and screws but Handle will not tighten properly, replaced handle as well, fix the hanging insulation under door, tested unit, unit is now running as designed, no leaks detected job complete, installed 2xW11157086, 2xW10826179, W10708004"

We serviced a

JENN-AIR BUILT-IN M/W

Model JMD2124WS0

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

"Arrived on site to test unit for not heating. Customer stated its been working great since issue occurred. Customer heated a few items while I was working on his refrigerator and stated he does not wish to have microwave worked on at this time. No service provided, no fee collected."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

Arrived on site to test unit for constant draining. Found engineering digit did not match one on file. Ordering correct control. Scheduled for Friday 07/26. Customer needs A.M. appointment. No parts replaced at this time. ; ordrng 1 W11603810 (Control)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Canyon Lake, TX 78133

Andrey

Job Details: 07/24/2024

"Arrived on site to test unit for excessive shaking, tested unit found low incoming water pressure, inspected water lines and found valve extremely calcified, loud noise coming from gear case, inspected and found everything covered in gear case oil, most holes in the basket are covered in calcium not allowing proper spin and suspension are really jumpy, will need to replace basket, suspension, gear case, valve, cam, belt, shift actuator and potentially agitator if it cant be removed without damage office to reschedule ; ordrng 1 W10752719 (Basket) and 1 W11454734 (Gear case) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W10913953 (Shift actuator) and 1 W11038689 (Inlet valve)"

We serviced a

WHIRLPOOL OVEN

Model WFE550S0LZ2

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

Arrived on site to test unit for insulation popping out. Found door gasket was popped off. Secured gasket and unit is now working as designed. No parts replaced at this time. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS12

Near Austin, TX 78729

Daniel A

Job Details: 07/24/2024

"Arrived on site to inspect refrigerator not running. Customer advised me that he had the power off for several days, so base temperatures are not available. Upon further inspection power cycled the unit. The unit appeared to start running but after 3 seconds compressor and fans turned off and lights remained on. Touch pad was not responding properly and could not get into diagnostics. Display would remain on with door closed. Installed new control however new control was defective and had a separate issue with programming and display. Need to reorder W11642241. ; ordrng 1 W11642241 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near New Braunfels, TX 78130

Andrew

Job Details: 07/24/2024

"Arrived on site and replaced previously diagnosed control(W11224256), pressure regulator(W10786952) and hose kit(8212547RP). Unit now working as designed. Advised customer to monitor. No leaks detected. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Georgetown, TX 78633

Lou

Job Details: 07/24/2024

"Arrived on site to install previously diagnosed and ordered parts. Due to the fill tube/heater assembly, ice bin door, right RC door gasket and both FC drawer brackets being defective/failures I was to remove and replace all parts mentioned. I was able to remove and replace the fill tube heater assembly and right RC door gasket, but the FC brackets and ice bin door were damaged in their respective boxes. The ice bin door gasket was torn is two places and looked used. Both FC drawer brackets were bent and discolored. I notified the office and am re-ordering the ice bin door and both FC brackets. Office to schedule return service due to the availability of parts. W11223012, W10688387; ordrng 1 W11594925 (Ice bin door) and 1 W11129400 (Right FC bracket) and 1 W11129907 (Left FC bracket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Austin, TX 78736

Luis

Job Details: 07/24/2024

"2885Arrived on site for no ice. Found items in freezer frozen,freezer section not running at time of visit checked temp reading 20? removed evaporator cover found frost on evaporator,ice ball on inlet and defrost thermistor on side of evaporator coil,ran test 4-5 no frost forming after ice ball,defrosted ice ball ran test 4-5 again,waited about 7 min found evaporator completely frosted. Replaced side wall thermistor. Ran icemaker harvest test passed,ran fill test passed. Used W10316760; used 1 W10316760 (Thermistor kit) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Killeen, TX 76542

Tyler

Job Details: 07/24/2024

"Arrived on site for a washer making squeaking sounds when in spin and needing harness, cam, belt, and actuator. Replaced all part#s w11481722 actuator,w11239857 belt,w10721967 splutch assm,w11643701 wire harness . Tested no water leaks product works as its designed. Call complete"

We serviced a

KITCHENAID FREEZER

Model KUDF204KSB01

Near Spicewood, TX 78669

Scott

Job Details: 07/24/2024

Arrived on site replaced valve W11700301. Ran harvest and ice maker hung up and wouldnt manually advance . Replaced icemaker W11707764. Ran harvest . Unit completed harvest and filled . Dumped water and ran harvest . All checked normal. No water leaks detected at time of service . Job complete

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS05

Near Spicewood, TX 78669

Scott

Job Details: 07/24/2024

Arrived on site for burner flames too high on lowest setting . Adjusted burns with adjustment screw as low as possible with out flaming out . No gas leaks detected at time of service . No parts installed . Job complete .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Liberty Hill, TX 78642

Maurice R

Job Details: 07/24/2024

Arrived on site for refrigerator water dispenser making noise. On inspection the water valve was chattering. I removed the filter and dispensed water and the chattering was gone. Reinstalled the filter and dispense water and the noise was gone. It sound like air was caught in the valve. The unit is operating as designed and no parts were installed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near New Braunfels, TX 78132

Andrey

Job Details: 07/24/2024

"Arrived on site to test unit for leak, tested unit found gasket in top left corner no sealing properly and vent bezel was not put on properly causing leaks in two spots, installed bezel properly and replaced gasket, tested, unit is now running as designed, no leaks detected job complete installed W11483553"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Killeen, TX 76542

Tyler

Job Details: 07/24/2024

Arrived on site for a washer leaking water. Upon inspection noticed that there was a stream of water spots middle bottom of the front panel. Noticed the bellow was defective and causing water to escape from the bottom. Replaced part#w11578223 bellow . Also showed and explained client how to get to the filter to clean it. Filter was clean upon inspection call complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Manor, TX 78653

Joe Z

Job Details: 07/24/2024

"Arrived on site for not making ice. Upon arrival, inspected unit. Container is empty. Did find ice in icemaker mold. Ran harvest test and icemaker is not responding. Check voltage at icemaker and is correct. Need to replace icemaker. Replaced icemaker W11548540. Test unit. Icemaker passed harvest test and called for water. Unit is operas designed. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Bastrop, TX 78602

Joe Z

Job Details: 07/24/2024

"Arrived on site for not cooling and not making ice. Upon arrival, inspected unit and fc is cooling correct. Rc is cool but no air flow. Found rc evaporator incased in ice. Ran diagnostics to force all components. Found rc evaporator fan is not operating. Thawed all ice in frost with steamer and heat gun. Dried evaporator completely with blower. Replaced Evaporator fan harness W11087438. Test unit and fan now operates correctly. Ran an icemaker harvest test and test passed. Ran an icemaker fill test and filled correctly. Unit is operating as designed. Job complete"

We serviced a

JENN-AIR RANGE

Model JGRP548HL01

Near Cedar Creek, TX 78612

Joe Z

Job Details: 07/24/2024

"Arrived on site for not operating. Upon arrival, inspected unit and found Left rear burner knob out of alignment, right front burner knob out of alignment. Also right and left lights blink 3 times on oven controls and happens continuously. Am not allowed into diagnostics. Contacted techline for assistance. Spoke with Rich. Explained what the issues are. Tech said the 3 flashes is F2-E1 stuck key. Need UI and control replaced. SR#7739564589. Ordering UI, control, and 2 hour weigh. Office to reschedule ; ordrng 1 W11492275 (UI) and 1 W11320017 (Left manifold) and 1 W11320025 (Right manifold) and 1 2hourweigh (2 hour weigh)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Austin, TX 78723

Joe Z

Job Details: 07/24/2024

"No frost or ice buildup Arrived on site for making noise. Upon arrival, unit is operating with no odd noises. Maintenance department also had previously visited apartment for issue and could not duplicate. I ran diagnostics to force all motors and components. The sounds the tenant is referring to is the normal operating sound of compressor and evaporator fan. Did temperature test and is correct in both sections. Contacted techline for documentation. Spoke with Austin. Unit is operating as designed. SR# 7739563898. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS

Near Austin, TX 78723

Joe Z

Job Details: 07/24/2024

"Arrived on site for door not closing correctly. Upon arrival, inspected and test door. Found right sight hinge has failed. Also found unit is not leveled correctly. Showed maintenance team that floor tile needs to be corrected prior to return visit. Ordering hinge office to reschedule ; ordrng 1 W11226199 (Right hinge)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL01

Near The Hills, TX 78738

Luis

Job Details: 07/24/2024

"Arrived on site for water leaking. Found ice build up in freezer compartment due to frozen drain,cleared ice removed obstruction in drain checked water flow through drain,water draining correctly. No parts used."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Austin, TX 78746

Luis

Job Details: 07/24/2024

"7418Arrived on site. Replaced icemaker,power cycled unit icemaker ran through a harvest,water filled,valve closed no water leaking to icemaker,icemaker filled correctly,tested optics passed."

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78747

Tim M

Job Details: 07/24/2024

"Arrived on site to replace previously diagnosed part. Found that harness (W11449075) provided was damaged, tried to splice in just the connector to the heater. After testing found error code still showing up indicating a break further down the line in the protective sheathing. Will order new harness and recommend also replacing the control on return visit. Ordering part, rescheduled for 07/26.; ordrng 1 W11509207 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Austin, TX 78747

Tim M

Job Details: 07/24/2024

"Arrived on site to test unit for condensation on the FC door gasket. Upon arrival took photos and temperature of the horizontal mullion. Contacted techline, per techline yoder loop has separated from the horizontal mullion causing areas to not be heated properly which caused the condensation build up. Unit will be sent in for review and customer should receive a call in the next 2-5 business day. No parts installed, job complete."

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Kyle, TX 78640

Leonardo

Job Details: 07/24/2024

Arrived on site to replace module ordered from previous technician due to unit igniting when unit not on. Replaced module test unit and units ignition turning off when unit is off job complete. No leaks present at this time. W11578849

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Austin, TX 78749

Ryan B

Job Details: 07/24/2024

Arrived on site to inspect unit for display being completely unresponsive. Upon closer inspection found unit completely unresponsive. Found unit has power supply issue at wall and only has 122 volts at highest. Informed customer to have power supply at wall looked at. Job complete. NO PARTS USED.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Austin, TX 78748

Ryan B

Job Details: 07/24/2024

"Arrived on site to inspect unit for out of balance load. Upon closer inspection error code f0e3 for over load present, informed customer of acceptable load size for best washing capabilities. Also found tub resting on right side more then it was centered. Leveled legs to get basket as centered as possible. Placed unit into customer side drain and spin on medium spin however when spin stated display indicated unit was on fast spin customer stated that happens regularly. Replaced control due to failure to remember immediate settings directly before cycle. Tested unit, unit is running as intended no leaks present at this time. Job complete. USED W11624943"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Austin, TX 78748

Ryan B

Job Details: 07/24/2024

"Arrived onn site to inspect unit for not draining. Upon closer inspection found error code f1e1 for main control fault, replaced control after inspecting drain pump and harness. Tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11603810"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ12

Near Cedar Park, TX 78613

Miguel

Job Details: 07/24/2024

"Arrived on site for water not working and ice not working. Confirmed valve is energized but no water. Pulled refrigerator out and found water was turned off. Turn back and and confirmed water is working, cycled icemaker and confirmed icemaker working. Call complete. No parts."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Bruceville-Eddy, TX 76630

Jonathan M

Job Details: 07/24/2024

"Arrived on site for a refrigerator that is not cooling either section. Inspected unit and work area. The customer stated that the unit stopped cooling all of a sudden and has been making certain clicking noises, but has not been cooling. I did confirm that clicking noise coming from the back of the refrigerator, indicating that it was trying to start, but was not starting the compressor. I gained access to the compressor and did not find the compressor. Hot to touch. I replaced the start device and tested the unit. I found the unit working and cooling and operating as designed. I advised the customer to call back if any other issues persist. Call complete. WPW10197428."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HV06

Near Belton, TX 76513

Sterling

Job Details: 07/24/2024

On arrival verified complaint of unit hood light not shutting off. Found main board responds but constantly sends voltage. Replaced main board and unit now functions correctly. Light cycles and turns off. Job complete Installed w11545876

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Hutto, TX 78634

Wesley

Job Details: 07/24/2024

Arrived onsite and found unit operating with W11645701 heater facia. Al checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WCE77US6HS00

Near Hutto, TX 78634

Wesley

Job Details: 07/24/2024

Arrived onsite and repaired unit operating with failed right rear burner coil. Shorted inner loop. Replaced the burner coil. Unit is now operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Spicewood, TX 78669

Scott

Job Details: 07/24/2024

"Arrived on site for washer not starting . Customer unplugged due to unit just beeping and not starting .ran diagnostics got 8-4, 9-2,10-2 error codes . Found soapy water in float tray . Cleaned out tray . Ran diagnostics getting lot of suds in tub . Ran wash couple times to flush soap. Found no dripping into tray . No water leaks detected at time of service . Advised on making sure dish soap is rinsed off properly before putting items in dishwasher . No parts installed . Job complete"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Austin, TX 78731

James K

Job Details: 07/24/2024

"MVW5430MW1 Arrived on site for unit not draining and spinning. Upon arrival, customer presented video of the symptom. Immediately noticed 2 pillows that were being washed and trying to spin. Instructed customer to distribute pillows if unit detects an unbalance, in addition, how to load items to wash. Proceeded to enter diagnostics and found F0E9 unbalance error. Cleared code. Continued to run overall diagnostics and found no issues. Unit is functioning as designed. No water leaks detected at this time. No parts replaced"

We serviced a

WHIRLPOOL WASHER

Model WTW4655JW2

Near Austin, TX 78748

Ryan B

Job Details: 07/24/2024

"Arrived on site to replace control and suspension diagnosed on previous trip. Replaced suspension and control, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED W11607637 W11217817"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Uhland, TX 78640

Leonardo

Job Details: 07/24/2024

Arrived on site to test unit for upper rack not washing. Test unit and found unit not getting enough water. Removed main water line to check for clogged and found main water line full of sand. Replaced fill valve and advised customer to get main water line replaced before turning water back on to the unit. Job complete. W11175771

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Kyle, TX 78640

Ryan B

Job Details: 07/24/2024

Arrived on site to inspect unit for sparking during normal operation. Upon closer inspection found diode failed went to replace diode found failed to bring with me. Rescheduled for 7/26; ordrng 1 W11256462 (Diode)

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Austin, TX 78738

Luis

Job Details: 07/23/2024

"Arrived on site for cooling issue. Middle to top section of evaporator incased in ice,ran diagnostics all test passed,bimetal reading closed heater powered on,called tech support,ran ohm test at control passed ohmed heater passed per tech support need to replace ui and main control,informed both have already been replaced tech support suggested replacing ui and main control again. Sr#7739557179; ordrng 1 W11558184 (Main control) and 1 W11558187 (Ui)"

We serviced a

WHIRLPOOL ICE MACHINE

Model KUIX535HPS01

Near Lakeway, TX 78734

Luis

Job Details: 07/23/2024

"Arrived on site for no refrigerant in system. Replaced the compressor,evaporator and drier,vacuumed system down 7nit kept vacuum recharged system to manufacture spec,ran compressor test good frost formation on evaporator plate,exited diagnostics reassembled unit let unit sit no signs of a leak,connected water to unit,ran diagnostics all test passed. Used w11735041,wpw10218037,w11506635,w10843121"