We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Kempner, TX 76539
Tyler
Job Details: 07/14/2023
"Arrived on site for refrigerator needing previously diagnosed bail arm and extension. Upon arrival reconfirmed issue and installed parts, found ice maker still work8ng as designed and could now shut off as needed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Belton, TX 76513
Jonathan M
Job Details: 07/14/2023
"Arrived on site for a refrigerator that has LED lights out in the refrigerator and freezer sections. Inspected unit and work area. I did confirm the customers complaint and found the left front refrigerator light out, causing all the other lights to dim. Replaced the LED light and tested the unit. The unit began to work and operate as designed. The customer is under the year warranty from a previous repair back in December so there was no need to collect payment. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near San Marcos, TX 78666
Andrey
Job Details: 07/14/2023
"Arrived on site to test unit for not producing enough ice, customer denied service stated that unit is running properly,no service provided no fee collected"
We serviced a
MAYTAG DRYER
Model MGD6630HW3
Near Austin, TX 78738
Scott
Job Details: 07/14/2023
Arrived on site for ui issues . Found UI changing cycles bye itself. Replaced console . No error codes stored . Unit is responding correctly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Austin, TX 78738
Scott
Job Details: 07/14/2023
"Arrived on site ,replaced door panel and handle . No other issues detected. No water leaks detected at this time. Job complete."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Kingsland, TX 78639
Lou
Job Details: 07/14/2023
"Arrived on site to inspect range oven not heating properly. Upon further inspection, I tested the oven on bake and found the unit making a clicking noise, but the ignitor not arcing. I pulled the unit out and found the ignitor harness not connected to the ignitor. Connected the ignitor and retested and unit is operating as designed. Tested the cooktop burners and found the front left and right burners flames not adjusting from high to low simmer. Adjusted the burners and retested and all burners are operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Paul
Job Details: 07/14/2023
"7/14/23 17:23: PR rspndd 7/14 FRI, Arrived on site and installed RC door provided by builder. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM00
Near Austin, TX 78722
Paul
Job Details: 07/14/2023
Arrived on site. Replaced both damaged doors and nameplate. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD608ESS01
Near Pflugerville, TX 78660
Gerry C
Job Details: 07/14/2023
"Arrived to inspect light issue. I found the unit will require the replacement LED modules as described in Technical Service Pointer #: W11606409 Rev G. Office to order modules and contact the customer to arrange return service, per customer request. SP S84638 No leaks observed during service.; ordrng 4 W11632139 (LED Module)s"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Spicewood, TX 78669
Wesley
Job Details: 07/14/2023
"Arrived onsite for inefficient drying and found unit operating with moderate poor airflow due to long duct, but had been thoroughly cleaned. Tested. No error codes unit is operating properly. Customer using dryer sheets which is affecting sensor function. Recommended using time dry to allow seemless use of dryer sheets. Advised customer on findings and determined unit is operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Austin, TX 78722
Paul
Job Details: 07/14/2023
Arrived on site. Replaced both damaged doors and nameplate. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Kyle, TX 78640
Joe Z
Job Details: 07/14/2023
Arrived on site for ongoing icemaker issues. Upon arrival test unit and icemaker is not responding. Checked voltage at icemaker and is correct. Need to replace icemaker. Replaced icemaker W11455232. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPS01
Near Austin, TX 78746
Luis
Job Details: 07/14/2023
"Arrived on site. Found defective door panel skin,replaced panel skin."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Austin, TX 78722
Matthew
Job Details: 07/14/2023
Arrived onsite for unit leaking. Upon arrival inspected unit. Found drain pan completely frozen. Thawed and inspected. Found obstruction in tube. Cleared line and tested. Also found that unit is not level due to floor bowing . This will lead to poor draining overall. Notified customer that this must be corrected. If not corrected and leads to continued freezing a service charge will be assessed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Marble Falls, TX 78654
Lou
Job Details: 07/14/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit intermittently shutting down and not cooling and per techlines recommendations, I removed and replaced the UI and HV controls and tested the unit. Unit is currently operating as designed and cooling properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Kyle, TX 78640
Joe Z
Job Details: 07/14/2023
"Arrived on site to install previously ordered parts. Installed sensor WPW10181986, and control W11620481"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB09
Near Del Valle, TX 78617
Matthew
Job Details: 07/14/2023
Arrived onsite for unit leaking. Upon arrival inspected unit. Found cracked valve. Replaced valve and tested. Unit is now functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waco, TX 76712
Jonathan M
Job Details: 07/14/2023
"Arrived on site for a refrigerator that wont seal on the refrigerator door gasket. Inspected unit and work area. The customer advised that they just bought this unit and are having issues with water leaking onto the floor from a gap of the up at the top left-hand corner of the refrigerator door. The customer showed me that he was able to slide in a business card up at the top corner. I attempted to adjust the hinge up at the top, right hand corner to make a better fit and was unsuccessful. I found that the center mullion was bowed, causing the issue. I called Whirlpool Techline and spoke to Brandon SR# 7736862408. He had me take several photos of the issue and advised that the center million was sticking out way too far for the gasket to properly seal. He advised that the unit would be sent up to review and to tell the customer that whirlpool would be in contact with them or myself, depending on the next steps. He advised to make no repairs at this time. Call complete."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Austin, TX 78750
Kimo
Job Details: 07/14/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new sump&motor and tested the unit and found unit operating as designed no leaks at this time
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Kyle, TX 78640
Joe Z
Job Details: 07/14/2023
Arrived on site to install previously ordered parts. Replaced timer W11566735 and knob W11625516. Test unit and is operating as designed. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Austin, TX 78756
Matthew
Job Details: 07/14/2023
Arrived onsite for no power to unit. Upon arrival inspected unit. Found voltage good. Disassembled and found UI non responsive but was receiving proper voltage. Replaced console. Tested and unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Buda, TX 78610
Matthew
Job Details: 07/13/2023
"Arrived onsite to replace faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Compressor is running and unit is cooling. Notified customer to give 24-48 hours for unit to stabilize. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Tyler
Job Details: 07/13/2023
"Arrived on site for walloven not turning off after cooking cycle was finished. Upon arrival confirmed failure and found f6e4 in diagnostics. Tested ui panel and found miscommunication between ui and ACU. Found ui failing and called safety team and reported findings. Was given autho to replace ui, Sr# 7736811191, W17PYD1WPL1. Found oven working as designed without failure. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXL25RYMS2
Near Leander, TX 78641
Gerry C
Job Details: 07/13/2023
"KFXL25RYMS2 Arrived to inspect no ice production. The FC was at -1 and the RC was 34. I found the ice bin auger was jammed and after removing the mass, the issue was resolved. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Round Rock, TX 78681
Kimo
Job Details: 07/13/2023
Arrived onsite to install a bezel upon arrival I installed the new bezel. While there the customer expressed his displeasure with the fact that the bezels came off so easily.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB
Near New Braunfels, TX 78130
Andrey
Job Details: 07/13/2023
"Arrived on site to replace previously diagnosed sump and lower and upper spray arms, replaced and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Joe Z
Job Details: 07/13/2023
Arrived on site for oven not operating. Upon arrival test unit by preheating to 350. Unit began preheating. Tried several times and unit lit every time. On final test allowed unit to heat cycle and unit is operating as designed. Cannot duplicate the issues. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78703
Vincent
Job Details: 07/13/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was the middle mullion was not working properly. I confirmed the issue and found that the mullion needed adjustment. Unit is now working properly and no leaks where present at the time of service."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Dripping Springs, TX 78620
Luis
Job Details: 07/13/2023
"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638; used 4 W11632139 (Led module) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near New Braunfels, TX 78132
Andrey
Job Details: 07/13/2023
"Arrived on sit to test unit for no ice production, tested unit found ice maker stuck in mid harvest and will not complete diagnostic cycle, found no loose connections on the ice maker, replaced ice maker and tested, unit is now running as designed, advised customer that ice production should resume 24-48 hours, at this time job complete"
We serviced a
AMANA REFRIGERATOR
Model AFI2539ERM02
Near Waco, TX 76707
Jonathan M
Job Details: 07/13/2023
"Arrived on site for a refrigerator that has a torn right refrigerator door gasket and is not dispensing ice. Inspected unit and work area. Did confirm the customers complaint and replace the right hand refrigerator door gasket. Tested the ice dispenser and found that the motor and impeller were working properly, but found the left side refrigerator door popping out word when the unit was trying to dispense. Looked at the ice container and found that the pushbutton to release the ice container was jammed and would not Come out. Replaced the ice container and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Buchanan Dam, TX 78609
Paul
Job Details: 07/13/2023
Arrived onsite for a refrigerator that stopped cooling properly and stuff is not fully frozen in the freezer. I found the evaporator with a full frost pattern but the evaporator fan was not running with 12.3VDC to it. I replaced the fan motor and now everything is working as designed. Customer does not have water connected to the unit and the icemakers are both turned off. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Mart, TX 76664
Jonathan M
Job Details: 07/13/2023
A washing machine that is flashing an F1 E3 error code. Inspected unit and work area. Ran into diagnostics and found an F3 E1 (pressure system fault) error code. I check the pressure hose for any cracks or signs of blockage. Could not find any issue with the pressure hose. Went to the control and found that the pressure hose sitting on the control was extremely loose due to the pressure hose expanding on top of the control. Cut off a small bit of the pressure hose and replaced the main control. I tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Manchaca, TX 78652
Joe Z
Job Details: 07/13/2023
Arrived on site for leaking water. Upon arrival inspected unit and do not see obvious traces of leaks. Test unit by running a normal load with deep fill. Unit filled correctly from valve and does not leak. Inspected tub with unit filled and there are no leaks.. after all test noticed a small drip of water from valve near cold coil. Need to replace valve. Replaced valve W11614513. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Georgetown, TX 78628
Lou
Job Details: 07/13/2023
"Arrived on site to inspect washer noises and not filling. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed until the spin cycle when it began to make a loud screeching noise. I tilted the unit back and found a large amount of gearcase oil on the pulley shield along with belt shavings (photo). I advised the customer of my findings and provided a photo. I removed and replaced the gearcase, cam and belt and cleaned the shield (photo) and calibrated the unit. Retested in diagnostics and the unit is operating as designed. I made recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78744
Wesley
Job Details: 07/13/2023
"Arrived onsite and tested unit for not heating and found only one leg of 120vac present at the outlet, explained findings to customer and signed the electrical supply disclosure waiver."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Austin, TX 78731
Vincent
Job Details: 07/13/2023
Installed new door skin previously ordered. No leaks observed during service. Job completed.
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24JL00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/13/2023
Arrived onsite for MW not heating. On inspection tested the cap it was .91uf tested the transformer.04 prime and 84.2 secondary. Tested the magnetron it was .02 ohms . The transformer had 118vac to it. Everything pointed to the magnetron being bad. Replaced the magnetron and it started to heat.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Andice, TX 78628
Lou
Job Details: 07/13/2023
"Arrived on site to inspect refrigerator freezing items in fresh foods section. Upon further inspection, I tested temps in the RC=38 degrees on setting of 37degrees and FC=8 degrees on setting of 0 degrees. I found customer had food items pushed all the way back against the back wall of the RC section restricting airflow throughout the fresh foods section. I made recommendations for placement of food items for the fresh foods section. Customer advised that frozen fruits were blocks of ice when they place them in the freezer and would go bad in the fresh foods section. I advised that due to them transporting them from the grocery store, the fruits will thaw out and the bags have liquid in them that will freeze once theyre placed in the freezer section and theres nothing that will change that. I recommended they keep the frozen fruits in the freezer section as thats where theyre meant to be kept as they will go bad in the fresh foods section. I tested the unit in diagnostics and unit is operating as designed. Made recommendations for use and care. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Leander, TX 78641
Maurice R
Job Details: 07/13/2023
Arrived onsite for washer not getting water out clothes. On inspection found this the unit that has the bad basket in the unit no QR code on the side. The customer said that it is always walking and hitting the wall as they use the unit. Ordering a basket and returning the suspension because they are bad too. No water leaks detected during service.; ordrng 1 W11172199 (W11172199)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Riesel, TX 76682
Jonathan M
Job Details: 07/13/2023
"Arrived on site for a refrigerator that is barely dispensing any water and occasionally freezes their milk. Inspected unit and work area. Did confirm both customers complaints and found the refrigerator sitting at 36?F. Remove the water filter and found the water dispensing and operating as designed. tested the unit with a new water filter in the unit began to dispense and operate as designed. The customer advise theyre just replaced there other water filter just over two months ago and didnt understand why the filter wouldve gone bad that quickly. In regards to the items freezing portion of the call, I did notice that the customer had several items pushed up against the back wall, and she was explaining that some of the items on the top shelf to freeze if they are pushed back towards the back. I did explain to the customer that the freezer air comes through that channel on the back left side and blows out straight so if they have anything in the back thats restricting airflow it can freeze because they are getting freezer air into that portion of the refrigerator. I did advise the customer to not push items all the way to the back due to limitation of airflow and potential possibility to freeze items. The unit is working as designed. Complete."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Liberty Hill, TX 78642
Maurice R
Job Details: 07/13/2023
"Arrived onsite for previously diagnosed parts. Installed the ui and tested the unit, heated the oven to 200?. The unit is operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Jarrell, TX 76537
David Z
Job Details: 07/13/2023
"Arrived on site to diagnose refrigerator that was not cooling in either compartment. On arrival confirmed both compartments were warm, no cooling no ice present. Chrcked compressor and found it scalding hot to the touch. Unplugged unit and ordering sealed system parts to resolve. Office to schedule when parts arrive. ; ordrng 1 W10507884 (Compressor) and 1 W11459354 (Evaporator) and 1 W11506635 (Access Valve) and 1 Wpw10143759 (Dryer)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78754
Kimo
Job Details: 07/13/2023
Arrived onsite for a dryer that has no power. Upon inspection I found no power at the wall outlet. Upon further inspection I found a loose connection on the terminal block which caused a short I corrected this and turned the breaker back on and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78754
Kimo
Job Details: 07/13/2023
Arrived onsite for a washer that had stopped mid cycle. Upon inspection I found no leaks at the gearcase and the cam also looked good. I ran a full quick wash cycle with clothes in the unit and found that the cycle completed with no issues. Unit operating as designed
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HV1
Near Mart, TX 76664
Jonathan M
Job Details: 07/13/2023
Arrived on site for an oven that is not heating properly. Inspected unit and work area. The customer advised that the igniter is having a hard time lighting the oven and that they are having the igniter making a lot of clicking sound but I wanna night. Did confirm the customers complain and replaced the igniter. Just at the unit and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Leander, TX 78641
Gerry C
Job Details: 07/13/2023
"WCG97US0HS00 Arrived to inspect flame out on center burner. I found the flame would fail if operated extremely slowly, between the main and simmer setting. I was able to adjust the valve and prevent the issue fro occurring and advised the customer on operation. No gas leaks detected during service. Operational test good."
We serviced a
JENN-AIR OVEN
Model JMC2430DS01
Near Austin, TX 78759
Vincent
Job Details: 07/13/2023
"Arrived on site to inspect wall microwave, inspected unit in work area. Customer complaint was unit beeping so they had to power it off. Tested unit and at stuck key error code, indicating that the control panel has gone bad. Replace the control panel and tested, unit is not operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Burnet, TX 78611
Paul
Job Details: 07/13/2023
Arrived onsite for a range that will not heat. I found the unit would power on but none of the cooktop elements or the oven elements would work. I found 242VAC at the terminal block and only 120VAC at the switches and the control. I found L2 getting lost in the wire harness where it splits off and goes to the cooktop and the control. I wiggled the connection and the unit started working. The main harness will need to be replaced. Ordering W11134679 wire harness. Office to RS.; ordrng 1 W11134679 (Wire harness)
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ3
Near Leander, TX 78641
Maurice R
Job Details: 07/13/2023
Arrived onsite for oven not heating properly. On inspection found that the customer was using a temp gauge in the oven and when it hit 350? the gauge did read 350?. I showed th customer that the temperature sensor was up in the left hand corner and when it said 350? it was 350? up at the top of the unit. That why they say to wait 15 minutes before putting in your food. Customer understands how it works now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near New Braunfels, TX 78132
Andrey
Job Details: 07/13/2023
"Arrived on to test unit for not cooling properly, tested unit found RC temp at 45 set to 33 and FC temp is 14 set to 0, compressor is constantly running and is running extremely hot, exposed RC evaporator and found only 1/3 of evaporator frosted over, weakening compressor or leak causing insufficient cooling in unit, recommend replacing compressor, RC and FC evaporators if needed, will need 3 hours on return visit, ordering compressor, RC and FC evaporator, dye drier, access valve office to get authorization and reschedule ; ordrng 1 W10832994 (Compressor) and 1 WPW10608485 (FC Evaporator) and 1 W11492867 (RC evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve), states that autho needed"
We serviced a
JENN-AIR RANGE
Model JGRP548HL01
Near Austin, TX 78733
Vincent
Job Details: 07/13/2023
"Arrived on site for range, inspected unit and work area. Customers complaint was unit not responding to the oven knobs. Called techline and spoke to Rob Sr7736847340 recommend to replace the ui. After replacing the ui unit was now working but oven not igniting. I replaced both control boards and unit is now operating correctly. The old ui that was not replaced will need to be replaced due to not having the same led to the new one. Im ordering two ui and reschedule to replace the left ui. Office to schedule for 07/19/23; ordrng 2 W11492275 (Ui)s"
We serviced a
KITCHENAID OVEN
Model KOSE500ESS05
Near Austin, TX 78735
Wesley
Job Details: 07/13/2023
Arrived onsite and tested unit for not heating and found unit operating with failure to heat the bake element. Called techline and tested at the control and determined the bake relay is stuck open. Techline spoke with Chris 7736268649Ordering control to complete repair. ; ordrng 1 W11179310 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78744
Matthew
Job Details: 07/13/2023
"Arrived onsite to replace both bake and broil elements per tech line recommendations. Replaced both and tested. Monitoring amp draw and only getting between 10-14 amps, not enough to trip breaker. Unit completed heating cycle without error. Unit did not trip breaker as previous. Unit is now functioning properly. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Jarrell, TX 76537
David Z
Job Details: 07/13/2023
"Arrived on site to diagnose dryer that was not starting or running, no interior light either. Checked breaker and found breaker had to be reset to unit. Found thermal fuse open. Checked element to make sure it wasn't sagging or grounding. Verified all good. Tested the unit and confirmed good heat. Repair completed."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Leander, TX 78641
Gerry C
Job Details: 07/13/2023
WFE320M0JS1 Arrived for non-operation. I found and verified the control with an error and removed and replaced. The unit resumed all normal functions.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Cedar Park, TX 78613
Maurice R
Job Details: 07/13/2023
"Arrived onsite for dryer not drying properly. On inspection found no air flow, pulled the vent hose off and found it clogged. Tested unit again with out a hose and the air flow was good. Installed a vent hose that the customer had and tested unit again and it was better then what was but still not the same as tested with no hose. Informed the customer to try use the unit and see if the dry times get better. If not need to have the vent cleaned."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78628
Lou
Job Details: 07/13/2023
"Arrived on site to inspect range cooktop middle burner not working. Upon further inspection, I tested the cooktop burners and found all burners operating properly except the middle burner as the flame does not go all the way around the burner head. I disassembled the burner head and found a small amount of debris in between the cap and head and cleared it out. Reassembled and retested and got the same results. I found the gas orifice clogged and cleared it out and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5FSAXVY01
Near Kyle, TX 78640
Matthew
Job Details: 07/13/2023
Arrived onsite to replace failed fill cup insert. Replaced and tested. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Georgetown, TX 78633
Tyler
Job Details: 07/13/2023
Arrived on site for refrigerator not cooling in either compartment or mak8mg ice. Upon arrival confirmed complaint and found large defrost issue in fc restricting airflow. Found thermistor on evap closed in diagnostics but power wasnt passing through fc evap harness-defrost heater to remove ice. Replaced harness and removed all ice from evap. Found unit cooling as designed and could activate heater. Informed customer to give unit 24 hrs to stabilize temps and make ice. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
Kimo
Job Details: 07/13/2023
Arrived onsite for a refrigerator with a broken light switch. Upon inspection I found this to be true. I replace the switch and tested the unit and found the unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrey
Job Details: 07/13/2023
"Arrived on site to replace previously diagnosed control, thermistor and heater harness assembly, replaced and tested, unit is now running as designed job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78130
Andrey
Job Details: 07/13/2023
"Arrived on site to test unit for leaking dish washer, tested unit found gasket has popped out on the bottom right corner, installed gasket properly, rust spots on bottom of panel and bottom toe kick is damaged, fixed toe kick, ordering panel, office to reschedule ; ordrng 1 W11174872 (Front panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Pflugerville, TX 78660
Vincent
Job Details: 07/13/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was ucemaker not producing ice. Tested the icemaker and found no voltage to it. Replaced the jazz board and did not fix it. I will need to replace the icemaker and will have to be ordered. Office to order parts and reschedule when parts are available. ; ordrng 1 W10884390 (Ice maker)"
We serviced a
WHIRLPOOL WASHER
Model MHW8630HC4
Near Florence, TX 76527
David Z
Job Details: 07/13/2023
"Arrived on site to replace tub and dosing pump assembly. Replaced tub and basket, also replaced all 4 shocks and the dosing pump. Verified dosing pump is now moving detergent, but had some sediment I had to clear out of a hose. Verified proper function with no water leaks. Repair completed."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Austin, TX 78754
Kimo
Job Details: 07/13/2023
Arrived onsite for a dryer that has a gas smell. Upon inspection I found a loose gas fitting at the back of the unit I tightened it up and the I performed a bubble test and found that the leak was gone and there was no smell at this time I contacted safety and spoke to Dominique about my findings and what I did to resolve the issue. Ref # 7736801606
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Cedar Park, TX 78613
Maurice R
Job Details: 07/13/2023
Arrived onsite for washer not working. On inspection saw oil on the capacitor when I looked at the under the unit. Replaced the capacitor and tested unit. The unit passed diagnostics mode. The unit is operating as designed and no water leaks detected during service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Kyle, TX 78640
Matthew
Job Details: 07/13/2023
Arrived onsite to replace faulty transformer. Replaced transformer and inspected components. Reassembled and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78747
Wesley
Job Details: 07/13/2023
Arrived onsite and found unit operating with failed capacitor. Replaced capacitor. Unit is now spinning and agitating as designed. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78132
Andrey
Job Details: 07/13/2023
"Arrived on site to replace previously diagnosed console, replaced and tested unit is now running as designed, advised customer to follow owners manual for proper maintenance of this unit, job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Lou
Job Details: 07/13/2023
"Arrived on site to inspect washer leaking water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. Unit operated as designed with no leaks. I inspected the drain hose and inlet hoses and found no signs of a leaks. I tilted the unit back and found the pulley shield damaged (photo). I found no signs of a leak under the unit and no cracks in the tub. The customer advised the unit was making a loud grinding noise when in the spin cycle (pulley shield rubbing on the pulley). I advised the customer that they had too large of a load in the washer and caused the tub to drop and sit on the floor which caused the damage to the shield. Customer advised that they had performed a large load when the noise and leak occurred. I adjusted the shield and retested the unit and it continued to operate as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near New Braunfels, TX 78130
Andrey
Job Details: 07/13/2023
"Arrived on site to replace previously diagnosed evap cover, shroud, evap grill and thermistor cover, replaced parts, added perma gum on the corners of the evaporator cover, tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Joe Z
Job Details: 07/13/2023
Arrived on site to install previously ordered part. Replaced console W11600370. Test unit by preheating to 350 and is operating as designed. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bertram, TX 78605
Paul
Job Details: 07/13/2023
"Arrived onsite for a washer not completing a cycle. I checked stored error codes and found F3E3, F7E3, F7E9, & F7E4. I found the slider broken and that caused the rotor teeth to get messed up. I replaced the rotor and slider then tested the machine in diagnostics. I found the slider not engaging in spin. I found 121VAC at the control on J15 orange to white but down at the shifter I had 0VAC but if I tested orange or white to ground I had 121VAC indicating a break in the harness. Ordering W11568984 harness. RS for Tue 7/18. ; ordrng 1 W11568984 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78759
Vincent
Job Details: 07/13/2023
"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was refrigerator water not cold. I tested the water temperature and was cold enough. I explained to customer if they use more than 3 cups of water they can experience the water being warmer than usual and can take up to 24 hrs for the water to reach back to normal temps. Unit is operating as designed. No leaks where observed during service."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Austin, TX 78748
Wesley
Job Details: 07/13/2023
Arrived onsite and tested unit for not spinning out and was advised the real concern was not draining. Tested all base functions and unit spins and agitates fills and drain properly. Advised customer on findings. Possible lower harness intermittent weight related short. In event of repeat failure. Prescreen harness.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78735
Wesley
Job Details: 07/13/2023
Arrived onsite and found unit operating properly within specifications. Determined noise and intermittent heating loss reported may be due to unsafe and improper wiring hook up. See pic. Advised customer on observation. All is operating as designed at time of service.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, TX 78666
Joe Z
Job Details: 07/13/2023
Arrived on site for not draining. Upon arrival customer states that unit stays on sensing then done. Ran diagnostics and got error codeF8-E1 long fill/ no fill. Inspected unit and found water supply valve is turned off. Turn valve on and test unit by running a normal cycle. Unit fills and operates correctly. Unit is operating as designed. No leaks present at this time. Job complete.
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Andrey
Job Details: 07/13/2023
"Arrived on site to test unit for no heat, tested unit found shorted heating element and thermal cutoffs, replaced and tested, unit is now running as designed, advised customer to call apartment management to clear restriction in vent, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5VHEXTQ01
Near Woodway, TX 76712
Jonathan M
Job Details: 07/13/2023
Ive been on site for a refrigerator that is leaking off the back where the water line hooks onto. Inspected unit and work area. Confirm the customers complaint and found that the water was leaking from the tube where the water line hooks onto. Checked all my parts and found that the parts sent with me were incorrect. Spoke to SR and CS and was advised the parts would be ordered on the call. The office will need to contact the customer about to reschedule date due to limited parts availability.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Georgetown, TX 78626
David Z
Job Details: 07/13/2023
"Arrived on site to diagnose washer that had a stuck lid. Examined unit and found unit powers on, throws an F6E1 error and does nothing else. Could not force the unit into a drain or to unlock the lid. Found control shorted as well. Forced lid open and found model info. Ordering drain pump, harness, lid lock, and control all to be replaced. Office to schedule when all parts present. ; ordrng 1 W11399437 (Drain Pump)"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near San Marcos, TX 78666
Joe Z
Job Details: 07/13/2023
Arrived on site for oval burner not operating correctly. Upon arrival customer states that the front right burn is the one in question. Test unit several times and can not find issues. Test the entire unit and all burners are correct. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near New Braunfels, TX 78130
Andrey
Job Details: 07/13/2023
"Arrived on site to test unit for loud grinding noise, tested unit found noise coming form wash motor do to unit not getting any water, checked valve and found it closed, open water valve and ran full diagnostics cycle, unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Wesley
Job Details: 07/13/2023
Arrived onsite and found unit with burned diode. Replaced unit diode. Reported findings to safety. Unit is now operating as designed. Sr#7736804404
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Round Rock, TX 78665
Gerry C
Job Details: 07/12/2023
"WDF331PAMS0 Arrived to inspect leak. I tested the unit in service test mode, finding no stored errors, and could not recreate the issue. Further testing s within normal mode, also were leak free. I did find the overflow float switch had been bumped at some point and was bound up. I corrected the issue and retested and there were no leaks, with full functionality of the machine present. I suspect there was residual water within the tub assembly from installation and it was enough to overflow when the machine was tested recently. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Canyon Lake, TX 78133
Andrey
Job Details: 07/12/2023
"Arrived on site to test unit for condensation, customer stated that frost is building up in FC, tested unit found FC gasket is not sealing properly top of freezer door, added perma gum and molded it into place with heat gum, gaskets are now sealing, unit is now functioning as des, job complete"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Temple, TX 76502
Jonathan M
Job Details: 07/12/2023
"Site for a washing machine that wont lock the lid. Inspected unit and work area. Customer buys at the unit was having a hard time walking the lead, but laughter it did lock blade, the unit wouldnt unlock the lead in her clothes up and stuck in the washer for the last three days. Did confirm the customers complaint and found the unit flashing an F5 E3 (lid wont unlock) error code. Around the unit through diagnostics and also found an F5 E2 (lid lock fault) error code. Went ahead and replaced the latch assembly and tested the unit. Unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Georgetown, TX 78633
Tyler
Job Details: 07/12/2023
Arrived on site for refrigerator making a loud noise. Upon arrival customer also stated items in rc were freezing. Upi. Further inspection I found during tests 3 in diagnostics that defuser motor was grind8ngs and customer was able to confirm that was the noise they were hearing randomly. Rescheduled customer for 07/19/23 to complete repairs with W11236851 defuser. Ordering W11236851 ; ordrng 1 W11236851 (Defuser)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Leander, TX 78641
Kimo
Job Details: 07/12/2023
Arrived onsite fro a refrigerator that is making a loud noise like a plying card in bicycle spokes. Upon inspection I found that this was coming from the damper when ever it opens and closes. I replace it and tested the unit and found unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Round Rock, TX 78665
Gerry C
Job Details: 07/12/2023
"WRX735SDHZ08 Arrived to inspect filter dropping. I found the filter cover was slightly deformed and after adjusting, the filter would stay in the up position. During inspection, I found the RH RC door gasket was torn, exposing the magnetic strip. Office to order gasket. No leaks observed during service. ; ordrng 1 W10830274 (RH RC Gasket)"
We serviced a
WHIRLPOOL OVEN
Model WOS72EC0HS20
Near Georgetown, TX 78633
Tyler
Job Details: 07/12/2023
"Arrived on site for wall oven not giving any ui display but making sounds when activated. Upon arrival confirmed issue but couldnt get display to turn on and run diagnostic. Rep,aced ui console and found unit had full functionality restored along with display led. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Bastrop, TX 78602
Joe Z
Job Details: 07/12/2023
Arrived on site for unit making noise from underneath. Upon arrival ran diagnostics and there are no saved error codes. Raised unit to inspect lower components. Found pet toys caught in belt guard causing the noise. Cleared debris. Test unit and unit is operating as des. No leaks present at this time. Job complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Robinson, TX 76706
Jonathan M
Job Details: 07/12/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced the large Knobbin tested the unit. The unit is now working an operating as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Leander, TX 78641
Kimo
Job Details: 07/12/2023
Arrived onsite for a DW that is sparking when in use. Upon inspection I found that diode and blown out and the capacitor was damaged as well I connected safety and spoke to Steve about my findings then I replace the mag cap and diode and tested the unit and found unit operating as designed job complete Sr#7736724893
We serviced a
AMANA DRYER
Model NED4655EW1
Near Bastrop, TX 78602
Joe Z
Job Details: 07/12/2023
"Arrived on site for drum not tumbling. Upon arrival, inspected unit and found belt has failed. Need to replace belt. Replaced belt and test unit . Unit is operating as designed. Job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Austin, TX 78757
Luis
Job Details: 07/12/2023
"Arrived on site for door closure issues. Adjusted mullion divider on door checked door operation good,checked freezer door operation good."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Andice, TX 78628
Lou
Job Details: 07/12/2023
"Arrived on site to inspect F7E1 error code. Upon further inspection it was discovered that the unit has a F7E7 (motor unable to reach rpm) and the unit would not run. Per the service pointer, I removed and replaced the run capacitor. Calibrated the unit and ran diagnostic cycle and the unit operated as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Niederwald, TX 78640
Kevin
Job Details: 07/12/2023
Arrived on site and inspected microwave and found light bulb base is still in socket but bulb glass has broken loose. Removed lightbulb base and customer will replace it themselves. Job Complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Georgetown, TX 78633
Tyler
Job Details: 07/12/2023
"Arrived on site for washer getting off balance at the bigginings of cycle. Upon arrival confirmed issue in diagnostics with tub empty, unit would violently shake and tub was leaning indicating bad suspension rods. Also found belt stretched out. Replaced belt and rods then reassembled and tested unit with 7 towels. Found no leaks and unit no longer violently shaking. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW0
Near Liberty Hill, TX 78642
Lou
Job Details: 07/12/2023
"Arrived on side to inspect dryer not heating and making loud noise. Upon further inspection, debris was found in the lint duct assembly and blower wheel as lint was found inside the cabinet. The heating element and roller supports, tension pulley roller and belt were worn. Replaced the heating element and dryer repair kit consisting of (4) rollers, tension pulley and belt and cleaned out the unit (before/after photos). Reassembled the unit and tested and the heating and noise were both corrected. Used the vent test kit and the vent test failed twice. Advised the customer to get their vent cleaned out. No lint observed at the end of service, job completed."