Service History 129

We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near New Braunfels, TX 78132
Andrew
Job Details: 06/05/2021
Arrived on site to test unit for not wash properly. Found error codes f7e1(no heat) and f4e3(motor not running). Cleared error codes and found heater engaged as designed. Verified wash motor was receiving proper voltage. Needing pump and motor to fix issue. Office to reschedule.; ordrng 1 WPW10605058 (pump&motor)
We serviced a
GE RANGE
Model JB750SJ1SS
Near Georgetown, TX 78633
Lou
Job Details: 06/05/2021
"Arrived on site to inspect range error code. Upon further inspection, customer advised that the unit is showing error code F73. They cycled the power to the unit and later cycled it back on and it still would not operate. They cycled power again and left it off for a few days and after cycling power back on before service today, the unit did not show the code and is operating. I inspected the unit and checked for error codes and the unit had 25 error codes stored and none were listed on the tech sheet. I inspected the main control and found a relay had shorted. I removed and replaced the main control and retested the unit and it is operating as designed. Customer requested that the unit be left pulled out of place to be able to clean behind the unit. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5100VQ0
Near Georgetown, TX 78628
Lou
Job Details: 06/05/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the door switch failure, I removed and replaced the switch and tested the unit. Unit is operating as designed. No lint observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78717
Tommy
Job Details: 06/05/2021
Arrived onsite for water dropping onto floor. Upon arrival found ice maker damaged and partially turned having water dump through dispenser and onto floor. Ordering ice maker office to reschedule after receiving parts.; ordrng 1 W10873791 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Leander, TX 78641
Tommy
Job Details: 06/05/2021
Arrived onsite for seal job. Upon arrival found unit has no water connection or connection for fill tube. Used permagum to create full seal. But with nothing to connect fill tube too it would just allow more hot air in. Job Completed. Spoke with customer on watching sweating and calling whirlpool for void insulation if problem continues.
We serviced a
WHIRLPOOL DRYER
Model WED9150WW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/04/2021
"Arrived on site for customer complaint of unit not starting, found broken belt, broken idler, and broken motor, I replaced repair kit, ordering motor. ; ordrng 1 279787 (Motor)"
We serviced a
MAYTAG WASHER
Model PAV2300AWW
Near Austin, TX 78746
Kevin
Job Details: 06/04/2021
"Arrived on site and set washer to run on a normal cycle, washer is 25 years old. Washer filled with water, and began agitating Moved forward through cycle until washer spun and drained. Washer then began to add rinse water, move forward cycle until it began to drain and complete cycle.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near Kempner, TX 76539
Al
Job Details: 06/04/2021
Replaced the grid cutter. Ice had gotten thinner and thinner each day before customer called for service. Unit will need a compressor drier and access valve to complete the repair.Also SS tech and 2 hoursNeeds more work ; ordrng 1 W10843121 (DRIER) and 1 WPW10605286 (COMPRESSOR)
We serviced a
MAYTAG DRYER
Model MED5630HW1
Near Red Rock, TX 78662
Noah D
Job Details: 06/04/2021
"Arrived on site to inspect unit for not spinning when started. Upon inspection found the units motor shorted, replaced motor and blower wheel. All functions returned. Complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUID308ESS1
Near Georgetown, TX 78628
Cliff
Job Details: 06/04/2021
Arrived on site to diagnose an ice machine that is not producing. Found refrigerant leak in evaporator and it will need to be replaced along with compressor and drier to fix unit.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Georgetown, TX 78628
Lou
Job Details: 06/04/2021
"Arrived on site to inspect washer noises. Upon further inspection, the customer advised that the unit is making the same loud screeching noise again and provided a video. I contacted techline and spoke to Rich and advised of the complaint and the history of repairs made to the unit. Rich recommended to replace the control, motor and belt and provided SR#7730926255. I advised the customer of my conversation with tech support and their recommendations. I am ordering the control, belt and motor and office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11239857 (Belt) and 1 W11497303 (Motor) and 1 W11399433 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Austin, TX 78723
Scott
Job Details: 06/04/2021
"Arrived on site ,replaced drain pump ,wl switch and control. Ran diagnostics all checked normal . No weird noises . No water leaks detected at time of service. Job complete ."
We serviced a
KITCHENAID RANGE
Model KGSS907SSS03
Near Austin, TX 78723
Matthew
Job Details: 06/04/2021
"Arrived onsite for oven intermittently not keeping temperature. Unit will function for a couple weeks at a time then not function, then function properly again. Upon arrival tested unit and did observe the unit reach target temperature, cycle, then not igniting and locking out. Called tech line. Suggested unit could possibly be failing from Dsi board, wiring harness and igniter and also recommended kit WPW10701462 for wiring harness. Tested again per tech line recommendations and unit did not fail. Issue is completely intermittent. Customer also pointed out the RR burner is not igniting.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TW01
Near Austin, TX 78731
David
Job Details: 06/04/2021
"Arrived on site to diagnose washer throwing F35 error. On arrival tried to run unit and found it slow filling, and would throw both F35 and suds errors. Blew out pressure line and tested unit with provided pressure sensor (damaged in packaging). Found unit is still slow filling and throwing pressure sensor error. When unit is filling the inlet valve is very loud. .; ordrng 1 Wpw10415587 (Pressure valve) and 1 WPW10156253 (Valves)"
We serviced a
GE REFRIGERATOR
Model GFD28GSLFSF
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/04/2021
Arrived onsite for refrigerator not operating correctly. Upon arrival found unit was operating as designed. Could not get error to repeat. Checked door switches voltage to control and gaskets found all correct. Job Completed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Lampasas, TX 76550
Al
Job Details: 06/04/2021
Arrived on site to inspect dishwasher not powering on. Confirmed complaint uninstall the unit and found the power cord to the unit was not plugged in to the 120 V outlet properly. Corrected the issue remounted the unit and unit worked as designed. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIC18PNZS0
Near Austin, TX 78756
Scott
Job Details: 06/04/2021
Arrived on site replaced fill valve . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Hutto, TX 78634
Jimmy J.
Job Details: 06/04/2021
Arrived on site for not turning on. Found UI Display was not responding to touch. Tried placing in diagnostics and F6E2 would come on and touch pads would not allow me to do anything else. Removed console and installed new console. Placed in diagnostics and was able to clear error code. No other error codes present. Ran calibration and then auto diagnostics and washer completed all cycles as designed. Job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Round Rock, TX 78681
Jimmy J.
Job Details: 06/04/2021
Arrived on site for Too Cold in Freezer - Refrigerator. Found bottom portion of gasket not making a proper seal. Removed gasket and found door had two air gaps due to expanding foam expanding too far. Ordering new FC door to return and complete the repair. Returning with FC gasket just in case the new door doesnt have it already attached. ; ordrng 1 12977880SQ (FC door)
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Kyle, TX 78640
Kevin
Job Details: 06/04/2021
"Arrived on site inspected range and found no power showing on display. Range is hooked up to power, but not gas. It is in the homeowners garage, igniters will spark Confirmed Incoming power to control board is good. Will need to bring back control board and control panel to correct the issue; ordrng 1 W10879587 (Console) and 1 W10878844 (Control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25FJSS01
Near Austin, TX 78703
Jacob
Job Details: 06/04/2021
"Arrived onsite for unit not making ice. Upon further inspection, found that the fill tube was clogged with ice. Removed ice. Let customer know to allow the unit 24hrs to make ice. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Leander, TX 78641
Kayman
Job Details: 06/04/2021
Arrived onsite for upright freezer that never got up to temp after install. Upon inspection I found the compressor and both fans running. I accessed the evaporator and found ice forming over the capillary tube and no frost pattern on the evaporator. The customer also brought to my attention a torn Gasket. I am ordering the SS components for repair. Compressor(WPW10750849) evaporator(W11507067) drier(WPW10143759) start(W10873801) coupler(W10913906) office to R/S and requesting SS tech with 2 to 3 hour time frame for repair. ; ordrng 1 WPW10750849 (Compressor) and 1 W11507067 (Evaporator) and 1 WPW10143759 (Drier) and 1 W10913906 (Coupler)
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Georgetown, TX 78633
Jonathan
Job Details: 06/04/2021
"Arrived on site for washer not draining. Performed diagnostics mode and checked fault codes. Found fault code F9-E1 long drain and F7-E2 MCU fault. Gained access to drain pump and found item stuck in impeller. Removed item and drain unit. Ran automatic test cycle and it completed. Ran unit in high spin and found reach spin speed. All tested good, no water leaks detected.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY04
Near Austin, TX 78731
David
Job Details: 06/04/2021
"Arrived on site to install previously diagnosed parts to resolve low temperatures. Evacuated system, replaced compressor and dye drier. Ran vacuum on unit. Verified unit is holding a vacuum. Charged with 5.75 oz Freon. Tested pressures and found equalized pressures good and holding.
We serviced a
JENN-AIR COOKTOP
Model CVGX2423B
Near Austin, TX 78759
David
Job Details: 06/04/2021
"Arrived on site to diagnose cooktop with multiple issues. Customer informed me the unit had a couple of hard to light burners, mainly the front right burner which rarely lights. Once burners are on, unit will continue to click like its lighting. I attempted to removed the cooktop and check the igniter in the front right burner but found the collar but is rusted / fused to the orifice holder, and if you try to torque too hard the holder shifts and starts bending the pipe. The clicking is likely a bad igniter with reignite triggering constantly. When I retested the unit with the burner caps on and cleaned, I found all the burners light and no longer click.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC7AS01
Near Austin, TX 78759
David
Job Details: 06/04/2021
"Arrived on site to diagnose oven that has a dead display panel. Checked voltage and found voltage at one end of thermal fuse, but fuse was open causing the failure.replaced thermal fuse and retested. Unit is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFC7500VW2
Near Austin, TX 78705
Scott
Job Details: 06/04/2021
"Arrived on site , replaced drain pump . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete . Also recommended to tenants to use garment bag when washing smaller items ."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QVS04
Near Austin, TX 78746
Luis
Job Details: 06/04/2021
"Arrived on site. Installed a new compressor,heat exchanger,evaporator and filter drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78665
David S
Job Details: 06/04/2021
"Arrived on site for sealed system repair. I gained access to the compressor and found amperage was too high. I punctured the dryer and found a flat system. I installed a new compressor, uv dryer, and access valve. I ran a vacuum for 15 minuets and found no leaks. I out a measured charge into the system and found pressure holding. I powered the unit on and found pressures building appropriately. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Austin, TX 78734
Robert
Job Details: 06/04/2021
Arrived on job for complaints of leaks. Found hose to icemaker came off. Reattached hose and test.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78737
Leonardo
Job Details: 06/04/2021
Arrived on site to test unit for f9e1. Test unit and found error code f9e1. Called Techline and ran unit on diagnostic and unit draining correctly at this time. Per Techline they said if its working its going to be hard to test. Sr#7730918920
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ00
Near Austin, TX 78727
David S
Job Details: 06/04/2021
Arrived on site to follow up on Fresh food freezing. After speaking with customer learned the food near the top of the RC was freezing. I the. Inspected the RC thermistor and found big plastic thermistor. As per previous techline recommendations I replaced the plastic thermistor with a brass one. Test damper door and found damper door opening and closing. Found no air leaks in icebox. Unit now working as designed call complete.
We serviced a
WHIRLPOOL FREEZER
Model EV20INZ1003
Near Georgetown, TX 78633
Jonathan
Job Details: 06/04/2021
"Arrived on site for freezer leaking water. Inspected unit and work area. Gained access to evaporator drain and found frozen over due to, drain pan not setting correctly over drain. Thawed drain line out and tested drain by pouring water down drain. Reshaped aluminum drain pan and add aluminum tape to hold in place. Added he probably to drain. Assembled unit and turned power on. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Leander, TX 78641
Kayman
Job Details: 06/04/2021
Arrived onsite to install previously diagnosed parts. I confirmed the correct color spray arm and installed. I tested the unit and it is working as designed at this time and no leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Lakeway, TX 78734
Robert
Job Details: 06/04/2021
Arrived on job to replace previously diagnosed part. After replacement test operation.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/04/2021
"Arrived on site for customer complaint of unit not finishing cycle, found unit would not read correct water level, I checked hose and pressure chamber, found faulty control, I replaced control, unit passed all diagnostic tests."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ART308FFDM07
Near Austin, TX 78744
Kevin
Job Details: 06/04/2021
"Arrived on site and inspected refrigerator, customer says when it was first installed they found a small puddle of water underneath it. Found incoming water supply appears to be hooked up properly and is not leaking. Ran Icemaker and valve is not leaking, water supply line is not leaking, and icemaker did not overflow. There is no visible damage to compressor drip tray, could not duplicate customers experience at this time refrigerator is not leaking, job complete"
We serviced a
UNKNOWN REFRIGERATOR
Model URB551WNGZ
Near Austin, TX 78704
Jacob
Job Details: 06/04/2021
"Arrived onsite for door to unit having damage. Upon further inspection, found that the freezer door had dents and not the refrigerator door. Need to order correct door. Ordered part. Office to reschedule ; ordrng 1 W11026189 (dor-fip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model URB551WNGZ
Near Austin, TX 78704
Jacob
Job Details: 06/04/2021
Arrived onsite for unit door to unit having damage. Looked at the door. Saw some waves in the door. Replaced door. No issues at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model URB551WNGZ
Near Austin, TX 78704
Jacob
Job Details: 06/04/2021
Arrived onsite for door having damage. Looked at the door. Door had damage. Replaced door. No issues at this time. Job complete
We serviced a
JENN-AIR RANGE
Model JGRP548WP00
Near Austin, TX 78746
Kevin
Job Details: 06/04/2021
"Arrived on site and replaced control board/UI diagnosed on previous visit, after replacement range will now allow set up, and started a bake cycle on both ovens and it is working properly, , job complete"
We serviced a
GE REFRIGERATOR
Model Gte18cthlrbb
Near Dripping Springs, TX 78620
Brandon
Job Details: 06/04/2021
"Arrived on site for customer complaint of unit not cooling, found failed capacitor, I replaced capacitor, unit tested good."
We serviced a
WHIRLPOOL RANGE
Model WMH32519HT
Near Austin, TX 78748
Leonardo
Job Details: 06/04/2021
Arrived on site to touch up paint the inside. Touch up the interior test unit and unit test good job complete.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Austin, TX 78729
David
Job Details: 06/04/2021
"Arrived on site to diagnose screeching noise coming from washer. Ran unit through high speed spin and could hear a screech coming from bottom end. Removed belt and found a large amount of black marking on the cam pulley making the noise. Replaced cam and belt. Ran unit and verified noise is gone. I checked the gearcase and basket, and basket is free spinning, with no evidence of any kind of resistence or friction from a bad bearing. No codes store in unit to indicate overload or off balance. Document via tech line."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Leander, TX 78641
David S
Job Details: 06/04/2021
Removed the damaged ice bin and installed a new one. I tested the ice bin and it is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Pflugerville, TX 78660
Wesley
Job Details: 06/04/2021
Arrived onsite and unit to be documented in warranty. Icemaker stopping and leaving empty bin at random. Replaced Icemaker and valve door chatter.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT111SFDM04
Near Lockhart, TX 78644
Noah D
Job Details: 06/04/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the unit compressor not firing, .3 amps from wires. Spoke with PR and tested start amps and found 16.6 amps at the start. Ordering complete SS repair. Office to res ; ordrng 1 W10502224 (evaporator) and 1 W10575980 (compressor) and 1 W11506635 (ACCESS ) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID OVEN
Model KODE500EBL00
Near Austin, TX 78746
Leonardo
Job Details: 06/04/2021
Arrived on site to replace both board and console. Replaced all parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Georgetown, TX 78626
Cliff
Job Details: 06/04/2021
Arrived on site to diagnose a dishwasher that is not always starting cycle. Found loose pump wiring connection at control and reset connector properly. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Pflugerville, TX 78660
Wesley
Job Details: 06/04/2021
"Arrived onsite and found no cool after defrosting manually. All components operating, but room temp in cabinets. Compressor is running hot. Ordering sealed system compressor to repair. Office reschedule, ; ordrng 1 W10913906 (Access valve) and 1 WPW10143759 (Uv drier) and 1 8201675 (Compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78633
Jonathan
Job Details: 06/04/2021
"Arrived on site for refrigerator making intermittent abnormal noises. Customer stated that noise would last to 10 to 15 minutes. Performed diagnostics mode and tested each component. Found no abnormal noises occurred. Tightened door handles and tested door operation. Informed customer to record noise to give us a possible idea of possible failure. All tested good, no water leaks detected."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Jarrell, TX 76537
Lou
Job Details: 06/04/2021
"Arrived on site to inspect refrigerator door gasket issues. Upon further inspection, I found the right RC door gasket torn. I removed and replaced the door gasket and using my heat gun, I shaped the gasket so that it would seal properly. I found a small gap in the upper left corner of the left RC door due to the cabinet/chassis being warped. I was able to adjust the cabinet/chassis and filled the gapping in with manufacturer approved silicone. Tested the unit and it is operating as designed. In an attempt to level the unit, I found the floors were not level. Customer advised that someone is coming to redo the flooring. I advised the customer to contact our office after the floors are finished and I would come back to level the unit. No water leaks observed during service, customer to call office to schedule leveling of unit once floors are finished.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Austin, TX 78757
Scott
Job Details: 06/04/2021
"Arrived on site for fridge not starting . Found really would click several times before compressor would kick on . Compressor was was running normal the would drop to nearly running and stuttering . Voltage was going from normal to lower then normal . Unit would repeat this cycle . Replaced start device ,cap and hv control . Restarted fridge . Compressor came right on and stayed normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78728
David S
Job Details: 06/04/2021
"Arrived on site to install previous diagnosed parts. I gained access to the freezer evaporator and tested the thermistor with a cup of ice water. I found the water at 36 degrees and the thermistor homing out at 8k ohms. I gained access to the fresh food evaporator. I found the evaporator housing damaged tabs broken off. I found the evap motor support broken. I found the evaporator thermistor was discolored but in the correct position. I cleared out the ice in the evaporator. I replaced the evap motor and thermistor and secured it in place. I found the drip pan warped and cracked. I replaced the drip pan. I am returning with the evaporator housing. I am ordering the evaporator cover, evaporator motor support, evaporator, uv dryer and access valve. The office will reschedule when we have an eta. I documented with techline under sr# 7730822650. ; ordrng 1 W11188493 (Evap cover) and 1 WPW10389152 (Motor support) and 1 W11116006 (Evaporator rc) and 1 WPW10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system)"
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW01
Near Austin, TX 78703
Scott
Job Details: 06/04/2021
We serviced a
WHIRLPOOL WASHER
Model GHW9100LW1
Near Lakeway, TX 78734
Robert
Job Details: 06/04/2021
Arrived on job for complaints of door locked and code. Found bad water level sensor. After replacement test operation. No leaks detected at time of service.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kempner, TX 76539
Al
Job Details: 06/04/2021
Arrived on site and inspected washer not spinning the clothes properly.Confirmed the complaint and found the drain pump connection was not plugged in properly causing the malfunctions.Corrected the issue and unit tested as designed.Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Pflugerville, TX 78660
Wesley
Job Details: 06/04/2021
"Arrived onsite for icemaker not producing, however customer performed reset on unit and ice production became perfect again. Repaired ice production with securing wiring connectivity and making icemaker arm free of ice build up. Advised customer on repair."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Cedar Park, TX 78613
Kayman
Job Details: 06/04/2021
Arrived onsite for dishwasher not powering on or operating. Upon inspection I found the unit was hardwired and there was no voltage getting to the junction box. I pulled the unit to inspect for any damages to the power supply but could not find any. The customer and I figured out there is voltage going to the light switch on the wall that controls the DW but no voltage passing that switch. I advised having the circuit serviced by a licensed electrician. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
David
Job Details: 06/04/2021
"Arrived on site to diagnose refrigerator that is still slowly producing ice. On arrival checked temps. Found freezer temp hovering around 9-10 degrees. Called tech line and spoke with Austin, SR7730921397. Thermistor checked good at control, no ice is building anywhere in freezer to indicate a bad seal, RC evap is clean as well. Checked DC voltage At icemaker and found good. Tech recommends we replace main control, since thermistor is good but unit is not dropping down to be at the 0 its set to, and make ice. Found water is also dispensing slowly still. When filter is removed water dispenser fine, if not stronger, but filter is choking flow. Bringing filter. Ordering control.. ; ordrng 1 W11224256 (Control) and 1 EDR2RXD1 (Water filter)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Liberty Hill, TX 78642
Tommy
Job Details: 06/04/2021
Arrived onsite for dishwasher uI not operating upon arrival found unit receiving proper voltage but UI popping up F2 E2 error code UI error.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Temple, TX 76502
Lou
Job Details: 06/04/2021
"Arrived on site to inspect dishwasher missing parts. Upon further inspection, the customer advised that the unit is not cleaning well and they found some plastic parts inside the unit. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. Customer provided a rack clip and the 3rd level spray arm with retainer. I installed the clip on the upper rack and demonstrated to the customer how to place it back on the rack for future reference. I found the 3rd level spray arm clip was broken. Using a retainer (WP3400918) from my van stock, I reinstalled the spray arm and tested. Unit is operating as designed. I made recommendations for use & care as well as detergent & rinse aid use. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C3EXF01
Near Georgetown, TX 78628
Jonathan
Job Details: 06/04/2021
"Arrived on site for refrigerator leaking at ice maker and intermittently working. Inspected unit and work. Found leaking between IM mode and motor mount. Found IM switch not fulling engaging. Will ice maker and Whirlpool shim. Contacted claims department for authorization (EH). Removed failed ice maker and installed new. Added shim to side of door. Tested operation. All tested good, no water leaks detected."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Austin, TX 78723
Matthew
Job Details: 06/04/2021
"Arrived onsite for refrigerator not cooling in FC or RC. Upon arrival unit was not plugged in. Plugged unit in for testing. Compressor did kick on. Had unit connected to amp meter. And recorded 4.6amps. Allowed unit to run and did not develop a frost pattern. Ran test #4. Step 01, 3 way valve closed, amp draw .5, step 03compressor on 2.4 amps./ sub step04 compressor and RC fan on drawing 3 Amps/ sub test 05 compressor and FC fan is running drawing 2.7 amps. Unit has sealed system issue. Need to order and replace compressor, evaporators, dryer, valve and lokring. Also ordering thermistors. Office to reschedule for SS repair and 2 hr. ; ordrng 1 2HR (2 HR) and 1 LOKRING (LOKRING ) and 2 W10316760 (thermistor)s and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator RC) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator Fc)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Jonathan
Job Details: 06/04/2021
"Arrived in n site for oven combo screen frozen. Reset breaker to unit. Inspected unit and work area. Performed diagnostics mode and checked fault codes, none stored. Tested components operation and found all working. Went over operation with customer. Informed customer due to new constructed neighborhood will may need to reset unit. When construction is completed failure should no longer occur. All tested good."
We serviced a
KITCHENAID OVEN
Model KGRS505XSS02
Near Round Rock, TX 78681
Tommy
Job Details: 06/04/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced igniter and spark module. Tested unit found it now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near New Braunfels, TX 78130
Andrew
Job Details: 06/04/2021
"Arrived on site to test unit for not making ice or dispensing water. Found after valve was off. Turned water on, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE DISHWASHER
Model GLD4460N10SS
Near Harker Heights, TX 76548
Tyler
Job Details: 06/04/2021
"On-site for dishwasher not getting any water/turning on but not doing anything. Upon arrival found unit in flood mode. Allowed unit 2 minutes to run and reset. I then found unit functioning and allowing proper filling and agitation but drain pump was receiving spotty power fluctuation from main control. Found some corrosion on main control. At one point during test was able to get full power to drain pump but found drain pump not pumping water out fast enough. Office to reschedule one autho is acquired for Main control WD21X10247, drain pump WD26X10025; ordrng 1 WD21X10247 (Main control) and 1 WD26X10025 (Drain pump) and 1 Cnote (Need ahs autho before repairs)"
We serviced a
MAYTAG WASHER
Model MVWX655DW0
Near Robinson, TX 76706
Jonathan
Job Details: 06/04/2021
"Arrived on site for a washing machine that?s not agitating. Inspected unit and work area. Placed unit in service diagnostics and found an F0 E5 (off balance load), F8 E5 (hot and cold reversed), and F0 E2 (oversuds) error codes. Ran the unit through a light agitation test and found the unit wouldn?t even start agitating. Checked the agitator and found it partially stripped on the gearcase. Advised customer we would need to replace that as well. Tested the unit in a low speed spin and the unit would not start. Checked voltage going to the actuator and found no voltage going to the actuator. While underneath unit found oil and belt shaving inside the protective cover. Also foun belt slipping marks all over the cam
We serviced a
KENMORE WASHER
Model 110.2913341
Near New Braunfels, TX 78132
Andrew
Job Details: 06/04/2021
"Arrived on site to test unit for error code f5e3 and f5e2 latch not locking/unlocking. Was able to replicate issue. Replaced latch, tested unit, unit works good. Verified proper voltage from control to latch. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KSRX25FSST01
Near Lakeway, TX 78734
Brandon
Job Details: 06/04/2021
"Arrived on site to replace SS components, needed to reschedule due to regulator leak on my torch kit. ; ordrng 1 Cnote (SS tech/2 hour job) and 1 Cnote (Office to reschedule)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH75021HZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 06/04/2021
"Arrived on site to test unit for not heating. Found bad capacitor. Replaced capacitor, tested unit, unit works good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Austin, TX 78744
Kevin
Job Details: 06/04/2021
"Arrived on site and inspected refrigerator and found freezer is currently 20-21 degrees with no food in it. Found evaporator fan motor is not running but voltage to it is correct, replaced evaporator motor and it is now running properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5FHEXVS00
Near Austin, TX 78717
David S
Job Details: 06/04/2021
"Arrived on site for fridge not dispensing ice and the fresh food section not cooling. I inspected the unit and work area. I tested the ice dispenser and found the impeller stripped and not dispensing. I did a temp test in the freezer and found it around 4 degrees. I found the fresh food section at room temperature. I inspected the air baffle and found it clear. I inspected the return vent and found it blocked with ice. I inspected the door gaskets and found them in good condition. I steamed out the ice from the return vent. I poured a glass of water down the return vent and found it not coming out into the freezer. I could hear the water pouring out the bottom of the unit. The insulation in the interior wall between the fresh food section and the freezer has collapsed causing a warm air leak from under the unit causing the return vent to freeze over
We serviced a
KITCHENAID OVEN
Model KODE500ESS
Near Austin, TX 78724
Matthew
Job Details: 06/04/2021
Arrived onsite for oven not reaching target temperature. Upon inspection found faulty sensor. Replaced sensor. Tested unit at 350 degrees and unit cycling at a low of 340 and high of 366 averaging a temperature at 353 degrees. Unit is in range. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Leander, TX 78641
David S
Job Details: 06/04/2021
Arrived on site for washing machine with error code f0E9 . entered work area and placed unit in diagnostics mode and observed error codes F0E5 Off balance F0E9 off balance pause and F9E2 HMI key stuck. Cleared error codes and placed unit into automatic test cycle. No issues during cycle. Inspected bottom of unit and found no signs of premature wear or oil spots. Instructed customer on proper loading routines and how to rebalance a load. Unit working as designed. No leaks observed at time of service. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Leander, TX 78641
David S
Job Details: 06/04/2021
"Arrived on site to install previous diagnosed parts. I gained access to the hv control and replaced it with new. I gained access to the freezer evaporator fan motor and replaced it with new. I found the fan working as designed, and receiving properly voltage. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near New Braunfels, TX 78130
Andrew
Job Details: 06/04/2021
Arrived on site to test unit for not dispensing ice. Found threads on auger/dispenser motor are stripped preventing yoke to properly engage auger. Ice maker ran diagnostics as designed. Office to reschedule. ; ordrng 1 W11378860 (SPACER) and 1 WP63052 (YOKE) and 1 WPW10317991 (motor)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near San Marcos, TX 78666
Andrew
Job Details: 06/04/2021
"Arrived on site to test unit for long dry times. Checked voltage to unit and found L1 bolt on terminal block was very loose and about to fall out. Tightened terminal bolt, tested unit, unit works good. Found a load was jammed packed into dryer and customer stated it?s the second cycle she has ran. Advised customer on operation of unit and to run way smaller loads as heat is not circulating properly when jammed packed as it was. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Austin, TX 78758
Scott
Job Details: 06/04/2021
"Arrived on site ,replaced door gasket . Smoothed out gasket . All is sealing properly . No air gaps ,water leaks detected at time of service. Job complete ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Kyle, TX 78640
Jacob
Job Details: 06/04/2021
Arrived onsite for unit dripping. Saw unit drip very slowly. Called tech line. Spoke with TJ and said to order parts to splice back hoses a little bit and add food grade grease with the hose to make a better seal with the fittings. bottom fitting check valve 2314271 food grade grease 542638. Outlet of the tank Check valve 821815. Got sr#7730918315. Ordered parts. Office to reschedule ; ordrng 1 2314271 (connector) and 1 542638 (grease) and 1 821815 (CONNECTOR )
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS
Near Austin, TX 78738
Robert
Job Details: 06/04/2021
Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Leander, TX 78641
Kayman
Job Details: 06/04/2021
Arrived onsite to install previously diagnosed parts. I installed the rails and tested the unit. There was still some intermittent issues with it closing so I called techline to report. SR#7730922922. As I was waiting on techline I pushed up on the drawer and manipulated it so that it closes as designed. I reported to techline but the unit s working as designed at this time. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS25XVMS00
Near La Grange, TX 78945
Noah D
Job Details: 06/04/2021
"Arrived on site to inspect unit for not cooling, upon inspection found the compressor not running, all fans worked. Checked with SW and found the correct resistance on coils, will need to order full SS. Office to reschedule ; ordrng 1 67006131 (condenser) and 1 AUTHO (AUTHO ) and 1 W10134623 (sub w10160407) and 1 W10162998 (evaporator) and 1 W11506635 (ACCESS) and 1 WPW10143759 (dryer)"
We serviced a
KITCHENAID OVEN
Model KOCE500ESS09
Near Austin, TX 78704
Jacob
Job Details: 06/04/2021
"Arrived onsite for unit giving F9E0 error code, also saw that the microwave door was out of alignment. Saw error code. Went and flipped breaker. Unit was able to reset. Re aligned microwave door. Tested unit both microwave and oven. Unit working with no issues at this time. Job complete"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2615TS0
Near Lampasas, TX 76550
Al
Job Details: 06/04/2021
Arrived on site and inspected water dripping from filter head compartment.Customer advised she thinks the filter is the cracked.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lorena, TX 76655
Jonathan
Job Details: 06/04/2021
Arrived on site for a washing machine that?s leaking. Inspected unit and work area. The customer advised that the unit leaks on the drain and spin cycle. Ran the unit through Emmanuel Phil and drain and could not replicate the issue. Ran through an auto test and found the unit drain pipe at the wall starting to overflow. I advise the customer their issue is with their drainage and we need to get that fixed for repair. Unit is working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Taylor, TX 76574
Jimmy J.
Job Details: 06/04/2021
"Arrived on site for Not Heating - Electric Dryer. Tested thermal cut off, thermostats, heating element, timer motor, terminal block, and heat switch. All tested good. Ordering harness and thermostat FX and motor JIC. New harness should resolve the heating issue. ; ordrng 1 W10640709 (Main harness) and 1 279827 (Motor) and 1 WP8318268 (Thermostat Fx)"
We serviced a
WHIRLPOOL MICROWAVE
Model GMH6185XVS1
Near Georgetown, TX 78633
Jonathan
Job Details: 06/04/2021
"Arrived on site for microwave not heating. Tested operation while monitoring amp draw. Found magnetron drawing amps, indicating failed high voltage side.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG25FKSS16
Near Andice, TX 78628
Cliff
Job Details: 06/04/2021
Arrived on site 2 diagnosis a refrigerator that is not cooling properly. Found all parts and components functional but light switch not operational.
We serviced a
WHIRLPOOL DISHWASHER
Model ADB1400AGS3
Near Austin, TX 78744
Kevin
Job Details: 06/04/2021
"Arrived on site and inspected dishwasher and found connection on heating element is off on right hand side, after reconnecting dishwasher is now operating properly, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Temple, TX 76502
Lou
Job Details: 06/04/2021
"Arrived on site to inspect cooktop damage. Upon further inspection, I found a large crack in the glass at the front right burner. Also found a smaller crack in the glass at the front left burner and another crack in between the left front and read burners. I am ordering the cooktop and office to schedule return service due to the availability of part. ; ordrng 1 W11178791 (Cooktop)"
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW2
Near The Hills, TX 78738
Brandon
Job Details: 06/04/2021
"Arrived on site for customer complaint of unit not spinning, found failed actuator, ordering part. ; ordrng 1 W10913953 (Actuator) and 1 Cnote (Office to reschedule)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Salado, TX 76571
Lou
Job Details: 06/04/2021
"Arrived on site to inspect microwave open door error. Upon further inspection, I attempted to test the unit and when I pressed start, the display showed door error. I pulled the unit from the wall and inspected the switches and found them defective. I removed and replaced the switches and retested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Lakeway, TX 78738
Brandon
Job Details: 06/04/2021
"Arrived on site to replace damaged upper grill, after replacing, unit tested good."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Copperas Cove, TX 76522
Al
Job Details: 06/04/2021
Arrived on site to install previously ordered part.Removed and replaced the agitator and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Leander, TX 78641
Kayman
Job Details: 06/04/2021
Arrived onsite for wall oven combo issues. I found F6E0 stored in the units diagnostics. I found the complaint pertains to the microwave door not closing all the way or not engaging the switches leaving the interior light on or intermittently not operating. I followed svc pointer (W11493384) and could not repair the issues today I will need to order and return with the glass door(W11110515) door inner(W10687342) interlock(W11033422) hinge(W10874474) x 2 main control and console due to the error code present. office to R/S due to part availability ; ordrng 1 W11325603 (Micro control) and 1 W11110515 (Glass door) and 1 W10687342 (Inner door) and 1 W11033422 (Interlock) and 2 W10874474 (Hinge)s
We serviced a
GE DISHWASHER
Model ZBD6880K03SS
Near Austin, TX 78746
Leonardo
Job Details: 06/04/2021
Arrived on site to test unit for unit stopping. Found bad control board and ui. Found all the screws to door missing. Will order new screws office to reschedule. ; ordrng 10 WR01X10380 (Screws)s
We serviced a
SAMSUNG DRYER
Model DV210AEW/XAA
Near Austin, TX 78721
Matthew
Job Details: 06/04/2021
Arrived onsite to replace previously diagnosed parts. Replaced drive motor belt. Tested unit and unit is functioning properly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78665
Wesley
Job Details: 06/04/2021
Arrived onsite and found that unit is not draining from evap drip pan. Ordering pan due to warping. All else checks good. . ; ordrng 1 W11457241 (Drip pan)