Near Lockhart, TX 78644
Noah D
Job Details: 03/06/2021
DRYER WHIRLPOOL WED9400SW0 "Arrived on site to. Inspect dryer for a screeching sound, upon inspection found the dryer had begun to scratch on pulley and wheel, replaced both pulley and wheel, no issues or sounds found. Complete"
Near Austin, TX 78750
David
Job Details: 03/06/2021
RANGE KITCHENAID KSGB900ESS4 "Arrived on site to diagnose range that had potentially bent knobs and valves. On arrival had customer show me what they thought was the present issue. On close inspection the knobs dont sit perfectLy symmetrical and level with each other, and a couple bezels were off center. Removed front panel and made minor tweaks to valves to try and straighten. Compared manifold and valves with new, and found the orientation and angles were the same. Moved and centered valves as best as I can, but there is no other adjustment to be made, this is as designed. Call complete."
Near Austin, TX 78705
Jacob
Job Details: 03/06/2021
DRYER SAMSUNG DV40J3000EW/A2 "Arrived onsite for unit making noise during operation. Tested unit. Heard noise. Upon further inspection, found that the idler roller was worn down and the belt was starting to rip. Replaced both parts. Tested unit. Unit tested good.
Near Austin, TX 78738
Robert
Job Details: 03/06/2021
OVEN WHIRLPOOL KODE300ESS05 Arrived on job for complaints of door broken. Confirmed outer part of door broken. Will need to replace outer door; ordrng 1 W11354870 (DOOR ASSEMBLY )
Near Austin, TX 78727
David
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRB322DMBM "Arrived on site to diagnose refrigerator that has the settings changing on their own. Watched control change the setting number constantly. Replaced control and programmed to match model. All is now working as designed and control is staying on setting.
Near Austin, TX 78745
Leonardo
Job Details: 03/06/2021
OVEN KITCHENAID KSGG700ESS1 Arrived on site to test unit for Bazel falling and trim discolored. Ordering new bazel knobs and trim vent office to reschedule. ; ordrng 1 W10814133 (Bezel knob) and 1 W11025120 (Trim vent)
Near Austin, TX 78721
Matthew
Job Details: 03/06/2021
WASHER MAYTAG MVWC565FW1 Arrived onsite to replace previously diagnosed parts. Replaced main control. Calibrated unit and ran test cycle. Unit is functioning properly. No leaks present at this time. Job complete
Near Austin, TX 78759
David
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for report of dryer not drying clothes. Ran unit and verified heat coming from the inside. Checked for proper ventilation and found good flow and suction. Can not find any faults at this time. Customer had said the unit left clothes wet when used right after the bad storm, so power just likely ended up being low or only on 1 Leg. Call complete"
Near Austin, TX 78704
Jacob
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW6700TW1 Arrived onsite for unit leaking water inside the tub. Customer had water turned on and saw water leaking inside the tub. Went ahead and turned water back off from the wall. Noticed that the water was still dripping into the tub. Let customer know to have water valve from the wall checked with a plumber to be sure the shut offs from the wall are closing correctly beforehand returning for service. ; ordrng 1 W10364988 (valve)
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
ICE MACHINE WHIRLPOOL WUI75X15HZ00 "Arrived on site to inspect ice machine noises. Upon further inspection, I found the tub full of ice and spilling out the door. I tested the in thermistor and it was within range. I placed the unit in diagnostics and tested and found the recirculating pump sensor ailed and the reservoir drain pump failed.I am ordering the drain pump, recirculating pump and CNOTE-LSO PER CUSTOMER REQUEST & TRAINING and office to schedule return service when the parts arrive. No water leaks observed during service."
Near Austin, TX 78717
Justin
Job Details: 03/06/2021
WINE COOLER WHIRLPOOL WUW35X15DS02 Arrived on site for wine cooler with a broken hinge. Upon further inspection I found the upper right hinge cracked and not allowing door to stay upright. Ordering upper right hinge and will need office to reschedule.; ordrng 1 W10782193 (Top Right Hinge)
Near Salado, TX 76571
Cliff
Job Details: 03/06/2021
DISHWASHER KENMORE 587.152639 Arrived on site to diagnosed a dishwasher that is not opening and closing properly. Found hinges out of position. Reset hinges and all is now working properly at this time and no leaks were found at time of service.
Near Hutto, TX 78634
Chase
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS555SIHZ03 Arrived on site. Checked refrigerator for not dispensing ice. Found motor receiving voltage but arm turn not rotating. Removed all ice and inspected the ice container and coupling. Removed the auger shift and spring. Found auger motor seized. Freed auger and refit spring and shift so the coupler could engage properly. Tested unit and all ice dispensing functions returned to normal. Job complete
Near Austin, TX 78731
Kevin
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found drawer in freezer will not move more than 5 inches and front is broken off. Also found freezer door handle is loose. Customer also has experience were the interior lights were not on but currently they are working properly. Will need to be Bring back both rails, left freezer bin with customer.; ordrng 1 W11131390 (Bracket) and 1 W11161915 (Bracket)"
Near Andice, TX 78628
David S
Job Details: 03/06/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for door handle on range falling off. I inspected the unit and work area. I found the handle treads stripped. I replaced the handle and used blue loktite on the bolt threads. I reassembled the door and had the customer inspect it on the range. Job complete.
Near Austin, TX 78749
Robert
Job Details: 03/06/2021
WASHER GE GCWN2800D2WW Arrived on job for complaints of Leaks and noise. Unable to duplicate error.
Near Austin, TX 78703
Matthew
Job Details: 03/06/2021
DISHWASHER GE GLD4960P00SS "Arrived onsite for dishwasher not closing properly. Upon inspection found mounting screws had come loose and were blocking the door from closing. Tightened screws, and tested door. Unit is functioning properly. Job complete"
Near Austin, TX 78744
Jacob
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4955HW2 Arrived onsite for unit leaking. Tested unit. Saw that tub had a crack in it causing the unit to leak. Ordered part. Office to reschedule ; ordrng 1 W10371566 (tub)
Near Austin, TX 78735
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL KRFC302ESS "Arrived on site for door issues and ice bin. Ice bin not fully latching to door,cleared obstruction on glides added grease to slides tested ice bin latch operation good. Found mullion divider not fully entering housing adjusted mullion divider to door tested door operation good."
Near Austin, TX 78744
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS315SDHM05 "Arrived on site for not dispensing found frozen water line,defrosted water line tested water dispenser unit working as designed"
Near Austin, TX 78732
Robert
Job Details: 03/06/2021
FREEZER KITCHENAID KBSD608ESS01 Arrived on job for complaints of lights not working properly. Found lights working at time of service.
Near Leander, TX 78641
Justin
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washing machine getting stuck in wash cycle and not filling all of the way. I put unit into diagnostics mode and found stored error codes F8E1 for long fill. The customer stated that the unit would intermittently stop in wash. I tested this and found it getting stuck on sensing. She also stated that she felt the deep fill was not filling enough. Upon further inspection I found cold water valve turned off at wall and was causing long fill. Customer stated she may have left it off during snow storm. She also stated she often turns it off after use and it was very possible she just forgot to turn it on before running it again. I had the customer show me the water level when using deep fill and let the customer know that water level was normal with deep fill. I advised her it only adds an extra inch or two of water as per user care guide. Customer also stated she has to intermittently start the load again, I found it was due to off balance l
Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW4816FW1 "Arrived onsite for unit not spinning. Upon arrival found unit gear case and motor both to be good, found unit stopper and basket damaged
Near Killeen, TX 76549
Tyler
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH1163XVQ1 Arrived on site for microwave not heating properly. Upon arrival I ran diagnostics but cannot find any air codes indicating any hardware or software failures capitalize then started testing the door switches and found one was slowly shorting out due to a burn mark on the switch I also found that the magnetron diode capacitor had all stopped working as well I ended up replacing all four parts and was able to reassemble the unit then verified with the customer using a cup of water to show them that was heating as designed after the repair was completed. Call complete
Near Austin, TX 78726
David
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived on site to diagnose dishwasher that had issues with broken upper rack. Examined rack and found adjuster wheel on the left side was cracked off and broken. Replaced left side adjusted and retested. Unit is now working as designed. CAll complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that there is water in the drain cup at the filter and sometimes there will be water standing in the tub. I placed the unit in diagnostics showing no error codes and continued with testing. Unit operated as designed but there was more water in the filter area than normal. I am ordering the drain pump and office to schedule return service due to the availability of the part and will return with all prescreened parts. No water leaks observed during service. Will replace the valve and drain pump upon return service.; ordrng 1 W10876537 (Drain pump)"
Near Lakeway, TX 78738
Brandon
Job Details: 03/06/2021
WINE COOLER KITCHENAID KUWA244PBS0 "Arrived on site for customer complaint of unit not cooling, found failed thermostat, I replaced thermostat, unit tested good.
Near Austin, TX 78728
David
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH32519HB3 Arrived on site to install previously diagnosed door to resolve cracked MW door. Replaced door with new and verified proper fitment. All is working as designed. Call complete.
Near New Braunfels, TX 78132
Andrew
Job Details: 03/06/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to test unit for not draining. Verified drain pump was receiving proper voltage. Drain pump was “run without”. Needing drain pump to fix issue. Office to reschedule.; saved tckt
Near Georgetown, TX 78628
Jonathan
Job Details: 03/06/2021
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived on site to install previous diagnosed part. Gained access to thermal fuse, removed failed thermal fuse and installed new. Power unit at circuit breaker. Set clock and tested on bake mode. All tested good.
Near Austin, TX 78745
Robert
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on job for complaints of shaking. Found suspension support not holding. Replaced suspension and test. After replacement test operation and calibration program run.
Near Lampasas, TX 76550
Al
Job Details: 03/06/2021
WASHER MAYTAG MVWB855DC3 "Arrived on site and inspected washer not starting.Confirmed the complaint and found the console is defective and needs to be replaced.Order console, office to reschedule the repair due to parts availability Unit wouldnt allow me to access diagnostics cycle.I suspect due to the stuck button on the console.Customer is aware of the PSP console W11112662Needs more work; ordrng 1 W11112662 (CONSOLE)"
Near Manchaca, TX 78652
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS321SDHV05 Arrived on site for filter issues. Found broken lever in housing replaced defective water filter housing checked water connections no leaks.
Near Austin, TX 78738
Robert
Job Details: 03/06/2021
OVEN WHIRLPOOL JJW3830DS02 Arrived on job to replace console. After replacement test operation.
Near Austin, TX 78748
Leonardo
Job Details: 03/06/2021
RANGE KITCHENAID KSGG700ESS1 Arrived on site to test unit for broiler not igniting and convection fan making loud noise. Test unit and found bad igniter for broiler and found bad convection fan. Ordering new parts office to reschedule ; ordrng 1 WPW10333842 (Igniter broil)
Near Waco, TX 76712
Jonathan
Job Details: 03/06/2021
WASHER MAYTAG MVW7230HW0 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace drain pump in control and tested unit. Unit is not working as designed. Call complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 03/06/2021
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to inspect refrigerator not cooling. Upon further inspection, I found the unit unplugged. Customer advised that the unit stopped cooling in both sections and they cycled the power to see if it would reset and it failed. I tested ohms to the compressor and found it in range. Tested voltage from the Orion board and office the compressor not getting voltage from the board. . I am ordering the Orion board and CNOTE-LSO OER CUSTOMER REQUEST and will return with all prescreened parts. Office to schedule return service.; ordrng 1 W11336586 (Orion board)"
Near Waco, TX 76710
Jonathan
Job Details: 03/06/2021
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for a dryer that had no power. Inspected unit and work area. Tested voltage going to the unit and found 17 V going from L1 to neutral, 122V going from L2 to neutral, and 97 V going from L1 to L2. Tested voltage at the wall to confirm that the unit still had an ongoing issue. Advise customer that they had an electrical issue that needed to be fixed. Call complete."
Near Temple, TX 76502
Cliff
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW5000DW3 Arrived on site to diagnose a washer that is shaking during spin. Found no failures to machine at this time. Advised homeowner on best loading procedures and cycles to use for best results.
Near San Marcos, TX 78666
Andrew
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL KRFF507ESS01 "Arrived on site to test unit for ice build up underneath ice bin. Found RC temp was 58 upon arrival. Found evap cover frosted over completely. Removed frost and found RC evap thermistor was not installed correctly. Relocated thermistor, to proper area, installed drip pan shims and foil taped around evap cover housing area. Tested unit. Unit works good. No leaks detected. Job complete."
Near Pflugerville, TX 78660
Scott
Job Details: 03/06/2021
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for dishwasher not draining or heating . Cleared tub of water ,found object stuck in drain pump motor . Removed and ran diagnostic cycle . Got no drain and heater erro codes . Unit passed test wash , drained and heater is coming on . No water leaks detected at time of service. Job complete."
Near Austin, TX 78745
Luis
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site for no,ice. Removed housing found an obstruction in fill tube and fill cup,removed obstruction reinstalled icemaker housing tested water entering icemaker good."
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/06/2021
MICROWAVE GE JVM1540SP1SS "Arrived on site for otr microwave not blowing 20 amp fuse and needing previously diagnosed high voltage parts. After installing the hv diode/capacitor/and magnetron I retested the unit but found unit was blowing fuses still. Spoke with SW and eventually found that the unit keeps popping the 20 AMP fuse even though all door switches are making and breaking needed connections at proper times when door was shut as designed, then I isolated the control board but fuse did not blow, then isolated CN202 harness connections, cooktop lamp and TT motor, but fuse did not blow, called for heat and HV and the unit started drawing 52 AMPS fuse blew. Will need HV transformer and over range lamp socket(lamp socket we found was shorting out as well but build was still intact , we will need to contact AHS for further autho and rescheduling. ; ordrng 3 Wb27x25389 (Fuses)s and 1 Wb36x10003 (Bulb(in case bulb shorts with new socket)) and 1 Wb08x10016 (Socket) and 1 Wb20x10043 (Tr
Near Kempner, TX 76539
Al
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW72HEDW0 Arrived on site and inspected washer door locked.Confirmed the complaint and put the unit into diagnostics and found F8E1 no water detected.I was able to test the unit and unit tested as designed without any more issues.Customer advised the issues happened when she started a load but failed to completely select the wash cycles.Job complete
Near Salado, TX 76571
Cliff
Job Details: 03/06/2021
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived on site to diagnose an ice machine that is not producing ice. Found filter not fully installed preventing waterflow. Reset filter and tested unit. Found all is functioning properly at this time and no leaks were found at time of service.
Near Temple, TX 76502
Tyler
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer needing previously diagnosed main control, lower harness,clutch, etc upon arriving and being able to disassemble machine I was able to install the needed parts and then reassembled and tested that the unit is fully functioning as designed with no leaks before during or after repair I also verified with the customer every setting and showing them that it was filling agitating and draining and spinning. Call complete"
Near Kempner, TX 76539
Al
Job Details: 03/06/2021
COOKTOP KENMORE 911.424219 "Arrived on site and inspected cooktop front right burner issues.Confirmed the complaint and found the screw holding the receptacle was very loose causing the intermittent issues.I tightened the screw and tested the unit in front of the customer and unit now works properly to customers satisfaction.
Near Copperas Cove, TX 76522
Tyler
Job Details: 03/06/2021
DRYER FRIGIDAIRE GLER331AS2 Arrived on site for dryer making loud noise after previous repair. Upon rival I was able to verify that after five minutes runtime the dryer would start making a lot of noise in the shower after disassembling the unit I was able to isolate the motor and allow it to run and operate without any other functionality in the dryer at this point
Near Killeen, TX 76549
Al
Job Details: 03/06/2021
COOKTOP GE JP3530DJ1BB "Arrived on site and inspected right front infinite switch was defective.Disassembled, removed and replaced it.Reassembled and unit tested as designed.Customer satisfied Job complete"
Near Leander, TX 78641
Tommy
Job Details: 03/06/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived onsite for unit fan not facing the right way. Upon arrival pulled unit down flipped fan. Put unit back into place and tested. Unit is now operating as designed. Job Completed.
Near Temple, TX 76502
Kayman
Job Details: 03/06/2021
WASHER WHIRLPOOL WFW9750WW01 Arrived onsite for previous diagnosis. I installed all 4 shocks. I tested the unit and it is running smoothly in diagnostics. I advised that the pedestal needs to be replaced I suggested taking the unit off the pedestal and setting it on the ground to prevent wobbling. No leaks detected during service. Job complete.
Near Killeen, TX 76549
Al
Job Details: 03/06/2021
DRYER WHIRLPOOL WED5100HW0 Arrived on site and inspected dryer not drying.Ran diagnostics and found the unit needs front electrodes and control.Ordering both and office to reschedule for return services due to part availability.Needs more work.; ordrng 1 WP3387223 (ELECTRODE) and 1 W11413569 (CONTROL)
Near Round Rock, TX 78665
Jimmy J.
Job Details: 03/06/2021
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site for Doors Not Aligned - Side by Side Refrigerator. Found fridge door to freezer door misaligned and cam pulling fridge door open before reaching the halfway open point. Lowered fridge side leg to even out doors and prevent rocking open before halfway point. Lowered freezer side door to ensure fridge was standing firmly on legs. Once adjustments were made customer confirmed that the open and close of the fridge side door was much better than before. Job completed.
Near Temple, TX 76502
Kayman
Job Details: 03/06/2021
WASHER WHIRLPOOL RTW4440VQ1 Arrived onsite for washer with cold on hot setting and hot on cold setting. Upon inspection I confirmed the complaint. I checked to make sure the lines were not swapped. The unit was installed correctly but I found the wall valves were swapped red handle being cold and blue handle being hot. I went ahead and swapped the lines and I advised the customer of my findings.No leaks were detected during time of service. Job complete.
Near Waco, TX 76710
Jonathan
Job Details: 03/06/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for a washing machine that won’t spin or agitate without squealing. Inspected unit and work area. Lift it up unit and found evidence of oil and water dripping from the gear case. The belt was completely stripped and had leaked black water and residue all over the underside of the unit. Spoke to DW and was advised to order the motor in conjunction with the cam, gear case, capacitor, and belt. Attempted to remove the agitator and found the agitator completely stuck on the gear case indicating the unit needed a full rebuild. . ; ordrng 1 W10752187 (screw) and 1 W10752283 (washplate) and 1 W10752719 (basket) and 1 W11219115 (TUB) and 1 W11283592 (motor-drve) and 1 W11395618 (CAPACITOR ) and 1 WP8533928 (screw FILTER) and 6 WP8533953 (screw)s and 1 WPW10006384 (drive belt) and 1 WPW10215093 (clean out filter)"
Near Harker Heights, TX 76548
Wesley
Job Details: 03/06/2021
WASHER FRIGIDAIRE LTF2940FE1 Arrived onsite for unit not spinning out clothes properly. Found unit would not spin out at full speed. Replaced main control with capacitors. Advised customer on repair. All checks good.
Near Mount Calm, TX 76673
Jonathan
Job Details: 03/06/2021
WASHER MAYTAG MVWB765FW3 Arrived on site for a washing machine that is flashing an F6 E3 error code. Inspected unit and work area. Placed unit in service diagnostics and found an F6 E2 (UI cannot hear ACU) and F2 E1 (UI stuck key) error codes. Replaced Console and Control and tested unit. Unit is now working as designed. Call complete.
Near Round Rock, TX 78681
Jimmy J.
Job Details: 03/06/2021
DISHWASHER KITCHENAID KDFM404KPS0 Arrived on site for All Cycle And Option Lights flashing - Dishwasher Placed in diagnostics and got f10e2. Tested resistance at the vent fan and tested good. Cleared error code. Ran through full diagnostics and wouldnt drain. Removed control and installed new control. Ran through diagnostics and no error codes came on. Completed full diagnostics and drain cycle. Heating as designed. No leaks detected. Job completed.
Near Temple, TX 76502
Kayman
Job Details: 03/05/2021
WASHER MAYTAG MVWC465HW2 Arrived onsite for washer to install washplate. I installed the wash plate but was not able to test function due to the unit being in a warehouse and not hooked up. Job complete.
Near Florence, TX 76527
Jonathan
Job Details: 03/05/2021
REFRIGERATOR KENMORE 106.555224 "Arrived on site for garage refrigerator not dispensing water or producing ice. Inspected unit and work area. Found water line compression fitting to door not connected. Found water to door was removed. Jump ice maker and found no voltage. Jumped optical control and found no water to ice maker. Inspected fill tube and found frozen. Thawed fill tube and cycled ice maker again. Found failed optical control. Removed failed control and installed new. Cycled ice maker. All tested good, no water leaks detected. P
Near Austin, TX 78759
Justin
Job Details: 03/05/2021
MICROWAVE WHIRLPOOL WMH31017HZ4 Arrived on site for a MW making a hum. Upon further inspection I found outer case of MW warped and bent causing hum when MW is running
Near Kyle, TX 78640
Kevin
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW4955HW site and inspected washer and found hot water valve is broken and will need to be replaced, took one picture.; ordrng 1 W11210459 (Valves)"
Near Leander, TX 78641
Lou
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site to inspect refrigerator lights issue. Upon further inspection, customer advised that the dispenser light began to flicker. When they cycled power to the unit, none of the interior lights came on and the dispenser light was out. Cycled power again and this time they came on. I tested the dispenser light and door switches and all passed. Due to intermittent issues with the lights turning off, I am ordering he UI and hv control and CNOTE-AUTHORIZATION and office to schedule return service. No water leaks observed during service.; ordrng 1 W11224256 (Control HV) and 1 W11387387 (Control UI) and 1 CNOTE (Authorization)"
Near Austin, TX 78737
Jacob
Job Details: 03/05/2021
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite to replace part ordered by previous tech. Replaced part. No leaks at this time. Job complete
Near Austin, TX 78745
Matthew
Job Details: 03/05/2021
WASHER MAYTAG MVWC565FW1 "Arrived onsite for washer making noise. Upon inspection found failed drain pump. Drain pump would continue running but would not drain. Replaced pump, tested unit and unit is functioning properly. Job complete"
Near Waco, TX 76706
Jonathan
Job Details: 03/05/2021
DISHWASHER MAYTAG 665.13223N413 Arrived on site for a dishwasher that won’t fill. Inspected unit and work area. Confirm customers complaint and found the dishwasher not filling. Removed the water hose from the dishwasher and found no water coming to the unit. Customer was not home so he advised that he was on his way to come see if it was a pipe issue. Showed customer the issue and he was able to use his water key to turn on the water valve to the dishwasher. We found that the dishwasher valve had a crack in it causing it to spray completely underneath the unit. Replaced water valve and tested unit. Unit is not working as designed. Call complete.
Near Georgetown, TX 78628
Tommy
Job Details: 03/05/2021
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived onsite for unit oven not operating, upon arrival found unit fuse open, replaced unit fuse and tested unit is operating as designed. Jon completed."
Near New Braunfels, TX 78130
Andrew
Job Details: 03/05/2021
WASHER AMANA NTW4516FW3 "Arrived on site to test unit for not washing. Found cold valve was clogged. Tried cleaning but valve was damaged internally. Replaced valves with truck stock part. Tested unit and found actuator was bad. Replaced actuator, unit is now working good. Noticed loud screech sound and found cam and belt slipping. No signs of gearcase damage. Needing new belt to fix issue. Office to reschedule.; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
Near Hutto, TX 78634
Jimmy J.
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for STILL LEAKING AFTER REPAIR- WENT TO USE AND WATER STARTED SPEWING RIGHT AWAY. Placed in diagnostics and no error codes came on. Removed kick plate. Started diagnostics and no leaks detected. Ran through diagnostics again and no leaks detected. Placed dishwasher in a normal cycle and no leaks detected over a five minute period. No repairs needed at this time. Job completed.
Near Austin, TX 78723
Chase
Job Details: 03/05/2021
DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site. Removed existing dishwasher and installed new. Checked for leaks, none. Job complete"
Near Bastrop, TX 78602
David S
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for fridge missing the right rear wheel. I inspected the unit and work area. I found the wheel and pin missing. I inspected the chassis and found it in good condition. The roller brackets look good, no deformations or bends. I am ordering the roller wheel and pin, and a second man to install the wheel. The office will reschedule.; ordrng 1 WPW10475495 (Roller wheel) and 1 WP2179826 (Roller pin) and 1 2man (2 man)"
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/05/2021
OVEN WHIRLPOOL WFE320M0EW1 Arrived on site to test unit for oven temp issues. Found customer was using a hanging temp gauge and was not satisfied with temp difference from panel and gauge. Found average temp is 375 with offset of +30 degrees at 350. Showed customer oven temp control section in owners manual and how oven temp can be personalized to her cooking needs. Unit is operating as designed. Job complete.
Near Wimberley, TX 78676
Robert
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on job to replace previously diagnosed parts.
Near Dripping Springs, TX 78620
Chase
Job Details: 03/05/2021
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site. Removed existing cooktop. Instled new unit and changed to LP orifices. Tested unit, all checks good. Job complete"
Near Lago Vista, TX 78645
Chase
Job Details: 03/05/2021
DISHWASHER JENN-AIR JDTSS247HS0 Arrived on site. Removed existing dishwasher and installed new unit. Tested and checked for leaks. Job complete
Near Austin, TX 78753
Scott
Job Details: 03/05/2021
DRYER ROPER RED4516FW0 "Arrived on site for scraping noise , found front motor mount had fallen off causing motor to lift up and run on drum . Repositioned motor and secured mount . Unit is now heating and operating normally. No lint build up at time of service . Job complete."
Near Hewitt, TX 76712
Jonathan
Job Details: 03/05/2021
DRYER MAYTAG MEDB835DW3 "Arrived on site for a dryer that is making a loud sound and it’s not drying clothes. Inspected unit and work area. The customer advised that if she runs to recycled the unit will be somewhat warm but it does not dry the clothes. Tested unit and immediately heard the rattling sound inside the dryer and noticed the unit was not heating. Disassembled unit and tested the heater, Heileman thermostat, thermal cut off, and fuse. All checked good. Checked voltage and found voltage not coming through the centrifugal switch and the motor making the noise. Replaced the motor and tested the unit. Unit is not working as designed. Call complete."
Near Lakeway, TX 78734
Justin
Job Details: 03/05/2021
DRYER WHIRLPOOL WED8620HC0 Arrived on site to install previously diagnosed parts l installed new left side panel and tested unit. Unit no longer making squeak. Unit working as designed. Call complete.
Near Cedar Creek, TX 78612
Chase
Job Details: 03/05/2021
OVEN KITCHENAID KODE500ESS05
Near Horseshoe Bay, TX 78657
Cliff
Job Details: 03/05/2021
REFRIGERATOR GE ZISB420DMD Arrived on site to diagnose a refrigerator that will not produce ice. Found fill tube frozen over. Thawed tube and found no evidence of faulty valve. All is working properly at this time and no leaks were found at time of service.
Near Rogers, TX 76569
Tyler
Job Details: 03/05/2021
ICE MACHINE KITCHENAID KUIC15PLXS3 Arrived on site for icemaker not working properly. Upon arrival I found the unit had been lacking water for quite some time customer stated that its been a few months since the unit working properly. Upon entering diagnostics I was able to verify that the evaporator and been thermistors were functioning correctly and after owning them out they owned out right around 10 homes as specified by the schematics while at room temp. After running a full diagnostic cycle multiple times I was able to verify that the smart valve was receiving 120 V but was not allowing water to flow through it or opening up correctly and due to this I was having a hard time verifying that the recirculating pump and flow switch are also functioning in accordance with one another. At this time it is 100% certain that the unit will need a new water valve but will need to get American home shield authorization in the event that we put the water valve in and end up finding out that t
Near Austin, TX 78704
Jacob
Job Details: 03/05/2021
DISHWASHER WHIRLPOOL KDTE234GPS1 Arrived onsite for unit not draining water from the unit. Upon further inspection. Found that the wire for the drain motor was pulled/fallen out. Re plugged drain motor. Tested unit. Unit draining as designed. No leaks at this time. Job complete
Near Killeen, TX 76542
Wesley
Job Details: 03/05/2021
DRYER MAYTAG LDE590 Arrived onsite and found non conductive heater brace had broken allowing heater to ground which blew the thermal fuse and shredded the belt. Ordering heater fuse and belt to repair. ; ordrng 1 WPY303404 (Complete heater assembly) and 1 WP306604 (Thermal cutoff) and 1 WPY312959 (Belt)
Near Georgetown, TX 78633
Jonathan
Job Details: 03/05/2021
OVEN WHIRLPOOL WOS51EC0AS01 Arrived on site to install previous diagnosed part. Removed unit and found not enough wire to pull unit completely out. Found junction box above unit. Removed wiring from junction box. Removed failed bake element and installed new. Assembled unit and powered on. Performed diagnostics mode and tested bake element operation. All tested good.
Near Austin, TX 78724
Luis
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site. Ran video chat with whirlpool execs and engineering,whirlpool will contact builders electricians for further repairs"
Near Killeen, TX 76549
Al
Job Details: 03/05/2021
MICROWAVE FRIGIDAIRE MWV150KBA Arrived on site to install previously ordered parts and found the COUPLER 5304472450 that is needed to complete the repair isnt available and wasnt shipped prior to the service call.Reordering the coupler and will return with the turntable motor.Customer aware of parts availability issues.Office to schedule return services when part arrives.; ordrng 1 5304472450 (Coupler)
Near Georgetown, TX 78633
Jonathan
Job Details: 03/05/2021
RANGE KITCHENAID KSEB900ESS2 "Arrived on site for oven not heating up,to correct temperature. Inspected unit and work area. Gained access to bake element and visual found element has failed (see SD-QUICKPIC). Will need to replace bake element to repair. Found part under extended warranty. Found no ETA available on part, office to schedule return when ETA is available. ; ordrng 1 W10779716 (BAKE ELEMENT )"
Near Austin, TX 78726
Scott
Job Details: 03/05/2021
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site ,replaced control baffle. Tested unit , all checked normal . No water leaks detected at time of service. Job complete"
Near Waco, TX 76710
Jonathan
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WSF26C3EXB01 "Arrived on site for a refrigerator that is freezing items in the refrigerator section. Inspected in the unit and work area. Tested the thermistors and found them within range. Tested the air damper control and found the air damper not opening and closing properly. Removed air damper control and found the door that opens and closes broken allowing freezer air into the compartment.
Near Seguin, TX 78155
Noah D
Job Details: 03/05/2021
WASHER WHIRLPOOL WTW5005KW0 "Arrived on site to inspect washer for not agitating, upon inspection found the agitator spun the whole drum, checked underneath and found actuator out of place, No issues found. Complete"
Near Kyle, TX 78640
Robert
Job Details: 03/05/2021
WASHER MAYTAG MVW7230HW0 Arrived on job for complaints of water level and noise. Ran diagnostics and found no codes called Whirlpool 7730164303 confirmed the water level good and noise level normal.
Near Seguin, TX 78155
Noah D
Job Details: 03/05/2021
DRYER MAYTAG MEDC200XW1 "Arrived on site to inspect dryer for not heating, upon inspection found the element working correctly but no heat to dryer. Replace cutoff and voltage was not sent. Tested fuse and it was closed. Will need thermistor. Office to reschedule ; ordrng 1 3387134 (THERMISTOR )"
Near Austin, TX 78745
Matthew
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL MFI2269FRZ05 "Arrived onsite for refrigerator not dispensing water. Upon inspection found unit was still making ice and was filling. Valve to water dispenser would not energize. Replaced valve, tested unit and unit is functioning properly. No leaks present at this time. Job complete."
Near Buchanan Dam, TX 78609
Cliff
Job Details: 03/05/2021
WASHER WHIRLPOOL NTW4516FW3 Arrived on site to diagnose a washer that is making unusual noise. Found excess plastic on Cam assembly rubbing. Trimmed excess off cam and all is working properly at this time. No leaks were found at time of service.
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 03/05/2021
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for Surface light stopped working. When we attempted to change to bulb, socket appeared to be melted and bulb would not come out without breaking. Found socket was faulty and bulb broken. Removed socket and installed new socket. Tested and light is working as designed. No further repairs needed. Job completed."
Near Kyle, TX 78640
Kevin
Job Details: 03/05/2021
DRYER FRIGIDAIRE FASE7073NW0 "Arrived on site and found element has failed/grounded/melted to casing, replaced it and explained to owner that this likely was due to lack of airflow causing overheating. Recommended that vent to exterior be cleaned by a service, job complete"
Near Killeen, TX 76549
Al
Job Details: 03/05/2021
MICROWAVE GE JVM3160RF4SS Arrived on site to install previously ordered parts.R&R the fuses and switches.Reassembled and called SW who assisted me in diagnosing the unit and the repair.Tested the unit with the 2 min water cup test and unit passed.Job complete
Near Harker Heights, TX 76548
Wesley
Job Details: 03/05/2021
DRYER GE GTD45EASJ1WS "Arrived onsite for dryer not heating and found only six volts ac at L1. Advised customer that electrical supply was causing the issue, all else appears to be working normal."
Near Georgetown, TX 78628
Tommy
Job Details: 03/05/2021
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived onsite for previously diagnosed parts. Replaced fuse. Tested unit. Unit is now operating as designed. Job Completed
Near Canyon Lake, TX 78133
Andrew
Job Details: 03/05/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on site to replace UI per previous diagnosis. Found no current issues with unit. Temps upon arrival were 38.8f in RC(set to 38) and 5.4f in FC(set to 0). Thermistors were in range. Air returns were no blocked or obstructed. Called techline and found unit is operating as designed. Advised customer to rearrange items in RC and bump up RC temp a couple degrees per techline. SR#7730171709