"Arrived on site with new shield and screws. Customer has not had any problems since last repair. Installed new shield and screws. Diagnostics shows no no error codes. Completed test on components. Working as designed. Call complete. W11573574, W11409708"

Arrived on site to diagnose washer making noise when spinning. Tested unit and found grinding/ lpid bearing noise coming from bottom end. Didn't see anything in the gearcase / washplate areas. Replaced gearcase to resolve. Verified proper operation and normal noise levels. Parts used - W11449841.

Arrived on site to install previously ordered parts. Bypassed door switch to test heat cycle. Unit ignites and heats correctly. Ran vent test and test passes. Found left rear support wheel has seized. Replaced all parts of repair kit 4392065. Test unit and is operating as designed. No gas leaks present at this time. Job complete

"Arrived on site to test unit for not producing ice. Customer stated there was a power surge and that night unit stopped producing ice. 5 days later there was another power surge and ice maker returned to full function and is currently producing ice. Checked temperatures in all cabin. FC reading -2? fahrenheit, RC reading 45? fahrenheit, and ice maker compartment is reading 17.5? fahrenheit. No ice maker error codes present. If issue returns, recommend returning with main control and UI. Also advised customer if they have another power surge that stops ice production to cycle the power on the unit for atleast 30 mins. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to test unit for not latching. Tested unit in diagnostics, latch did not engage and cycle shutdown. Replaced latch (W11513248) and tested, unit filled with water but did not activate drain pump, while ripping unit back pump activated indicating a broken drain pump wire in the harness. Replaced harness (W11643701) and tested, unit is now filling draining and spinning. Unit is running as designed, no leaks detected, job complete."

Arrived on site to replace previously ordered parts. Replace fan harness W11087438 and UI W11634312. Ran all test and all components are operating as designed. Job complete

"Arrived on site to install previously diagnosed and ordered part. Due to the control panel failure, I removed and replaced the panel and tested and unit is operating as designed. I recommended the customer connect the unit to WiFi through the app on their phone in order to get any/all software updates. Job completed. W11600370"

"Arrived on site to diagnose washer not spinning. Customer said sometimes it does spin out, but not always. I found the unit making loud belt noise, and was also way off level ans diving forward. Leveled unit and replaced the cam and belt and verified no more noise. Calibrated unit. Verified proper operation. Parts used - W11239857, W10721967."

On arrival verified complaint of unit not spinning. Per TL on previous call replaced the main and the motor. We also found actuator may have been the incorrect one so replaced with correct actuator. Unit will still only spin 10 degrees and then motor will hum. Unit will agitate and activate all other components correctly. Unable to call TL due to holiday. Will follow up tomorrow. ; schdld next appmnt for 5/28 TUE AM

Arrived on site to test unit for unit not heating. Found element test good and fuse. Replaced control board test unit and unit test good job complete. W11629912

"On arrival verified complaint of not running, found switch turned off at wall. Activated cycle and found unit is working correctly. It fills washes and drains, job complete. No leaks found during service. No parts installed."

"Arrived on site for lights not working. Found temps are good. No moisture build up. All components working, full ice in freezer and door. Found freezer led was bad. Replaced led kit. Verifies operation. Call complete. W11683243"

"Arrived on site for washer not staying balanced. Upon arrival confirmed issue and found transport rods for tub still installed on unit and causing issue. Removed transport rods and tested spin cycle, found it working as designed without movement p.call complete"

Arrived on site to test unit for error f2e1. Replaced console(W11093254) to test and error still prompting. Recommend control replacement. Scheduled for 06.03. ; ordrng 1 W11179310 (Control)

Arrived on site to test unit for unit not working. Customer stated she spoke with someone on the phone and she ran a test with them and unit working correctly

"Arrived on site ,replaced heater,sump and upper rack manifold. Ran diagnostics. All checked normal. No water leaks detected at time of service . Installed all parts assigned to call . Job complete"

On arrival verified complaint if unit not filling correctly. Replaced water valve per previous diag. Unit is now working correctly. Job complete no leaks detected during service. Installed w1143044

Arrived onsite and provided customer instructions on temp settings and storage and monitoring true temp to make necessary adjustments for desired temps.

Arrived onsite and replaced the washarm. Unit is now in good working order. WPW10491331

Arrived on site for ice machine needing pump w11542867 and cutter w10919199.upon arrival reconf8rmed issue and installed parts. Tested unit and found no leaks and unit working as designed. Call complete

"Arrived on site to test unit for not drying dishes. Customer stated from the beginning unit has not dried well. Tested unit, during diagnostic cycle found the vent sounding like fan was bound and not properly venting. Recommend replacing vent and heater. Informed customer, customer stated that their 3 month replacement warranty is ending today and they would rather replace unit with Costco for a new unit. No further service requested, no parts installed, job complete."

"Arrived on site ,replaced led ,power supply main control board ,ui control, pantry control. Installed data logger . Did find upper freezer drawer not on rail right side . Replaced drawer on rail. Also found led lights out . Ran diagnostics all checked normal. Ordering led light kit . Install when we retrieve data logger . Service management set return . WPW10624574,data logger , W10804160, W11683244, W11577100, WPW10769076, WPW10675033 installed ; ordrng 1 W11683244 (Led kit) and 2 W10847850 (Light switch)s"

"Arrived on site to test unit for failing compressor customer stated that they had a different appliance company out and they told him that the compressor is bad, unit never had issues with cooling and sometimes compressor struggles to turn on, tested unit found compressor takes slightly longer to start do to failing start device, replaced start device and tested, unit is now running as designed, customer will monitor, if the noise returns then will call us back no leaks detected job complete installed W11092533"

"Arrived on site to inspect cooktop middle burner flame going out when changing flame height. Upon further inspection, I tested the cooktop and found the middle burner flame goes out when changing from low/simmer to medium height. I am ordering the middle burner valve and CNOTE-CUSTOMER TO CONTACT OFFICE TO SCHEDULE RETURN SERVICE. No gas leaks detected during service.; ordrng 1 W11246817 (Center valve) and 1 CNOTE (CUSTOMER WILL CALL TO RESCHEDULE RETURN SERVICE)"

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the ice chute gasket slightly turned and adjusted. I removed the ice bin and found the ice maker on/off arm in the off position. Once I pressed the arm down in the on position, the ice maker began to harvest then filled with water. While servicing other appliances in the home, I heard the ice maker harvest and drop cubes into the bin and then filled with water. I recommended the customer allow the unit at least 24 hours to fill the bin and 72 hours to completely fill the bin with ice. Unit is operating as designed. No water leaks observed during service, job completed. No parts installed."

"Arrived on site to inspect wall oven not working. Upon further inspection, I found the display blank and not responding. Checked the breaker and found it to be a GFCI breaker and it was tripped. Cycled power to the unit and placed the unit in diagnostics and tested each component and the unit operated as designed. Pulled the unit out and gained access to the rear of the unit to test the elements and test voltage. I found both the bake and broil elements within ohms range and both getting 241V. While the unit tested, the breaker tripped. I removed and replaced the main control and retested and while heating, the breaker tripped. When I went to cycle power at the breaker, I closed the breaker box door and the breaker tripped. I recommended the customer have their builder check/replace the breaker and if the unit continued to trip, to call our office to schedule service. Job completed. W11649350"

Arrived on site to test unit for start button not working. Test unit and found and control board. Replaced board test unit and unit test good job complete. W11683480

"JDPSS244LL1 Arrived to inspect non-operation. I found the machine would not react and inspected the electrical supply. The leads for the cord were not correctly attached and had worked out of the terminals. After correcting, the issue was resolved and the unit powered up. The pump had failed and required replacement, noting that the rotor had locked. Operational test good, no leaks observed during service."

WFG320M0MS0 Arrived on site for F1E0 code. Arrival on site and confirmed same code is present. Proceeded to replace control and re tested unit. Unit is now functioning as designed. W11620481 control

Arrived on site to test unit for kickplate came off. Test unit and found broken retainers. Test unit and unit test good job complete. WPW10503548 x2

"KRFF577KPS02 Arrived to inspect noise and sweating at door. I found the noise was due to the lower air guide vibrating at the opposite side of the prior repair and was able to correct. The FC door gasket had water on it and the mullion was twisted, causing the RH RC door to be unable to seal at the bottom, causing the condensate on the FC to form. I was able to temporarily square the mullion, but it was very weak compared to others and will require replacement. The ice bin door had a gap along the upper sealing surface and will require replacement. The customer requested tech GCO. No leaks observed during service. ; ordrng 1 W10849525 (Mullion) and 1 W11679939 (Ice Door) and 1 GCO (GCO)"

"Arrived on site for moisture building up on fz gasket . Fresh food gasket clear of moisture . Found water and condensation around ice chute ,also finding frost on upper liner . Ordering fz door and white silicone . No water leaks detected at time of service . Job complete ; ordrng 1 Whitesilicone and 1 W10913113 (Fz door ss)"

"Arrived on site for RC too warm and FC is operating correctly, with correct temperatures. Found entire Rc evaporator is incased in ice with drip pan bowed. Inspected harness and is ok, ran diagnostics and all controls are responding correctly. Need to order drip pan in case is cracked, as well as shims. Returning with all prescreened parts as well. Customer has been given instructions on thawing unit prior to return visit. Office to reschedule ; ordrng 1 W11457241 (Drip pan) and 2 Shimms (Shimms)s"

Arrived on site for oven not turning on. No lights either. Removed from wall to access control. Found no voltage. Found breaker tripped. Reset. Verified Rd-bk= 248. Each to ground=124. Each to wh=124. Voltage is good. Entered diagnostics. Found f6e4. Bake element pulls 12 amps. Broil pulls 14 amps. Relay board. sparking for bake. Per tech sheet as well I replaced control. Verified operation. Call complete. W11261167

"Arrived on site to install previously diagnosed and ordered part. Due to the upper rack spray arm falling off, I removed and replaced the upper manifold assembly with spray arm and tested. Unit is operating as designed. No water leaks observed during service, job completed. W11545334"

Arrived on site for oven showing f3e0. Oven sensor problem. Removed back cover. Ohm out sensor at 1.1k. At control pr-pr= open. Checked and found wire not clicked into harness. Reseated wiring. Replaced sensor. Now getting reading at control. Verified operation. Call complete

"Arrived on site for lid not locking. Upon arrival, customer showed me the part that made a cracking sound. Found lid latch has failed need to replace latch. Scheduling return date for Wednesday 27th; schdld next appmnt for 5/29 WED !"

"Arrived on site to diagnose dryer not starting. Tested unit and found no response from start button. Checked terminal block and found L2 wire was fried because it was not tightened down in the terminal block, causing it to short to neutral. Removed damaged wiring and repaired with terminal block kit. Customer advised they also need to replace the power cable and tighten connections, warranty does not cover the cable. Unit should be working properly when cable is installed. Repair completed, parts used - 279320."

"Arrived on site to install previously ordered part. Replaced sensor, cutoff 280148. Per notes. Could not test due to no electrical connections. Job complete"

"Arrived onsite for not heating and has a fish type of smell. Upon arrival, test polarity and is good. Ran vent test and test failed. Uploaded picture on SD. Unit is heating correctly,just not venting. As far as the smell. It is due to incorrect plastic dryer balls being used and heating up more than usual due to no airflow. Advised customer to not use these balls. Unit is operating as designed. Job complete. No parts needed"

"Arrived on site for oven not heating . But its the microwave customer is having issues with . Unit will run for 8seconds the stop turning . Unit is not heating . Ordering inverter , mag and mw control. Call to set return ; ordrng 1 W11504539 (Inverter) and 1 W11290000 (Mw conrtol) and 1 W11504545 (Mag) and 1 W10412514 (Control wide)"

"WED5620HW2 Arrived on site for unit not powering on. Upon arrival, checked voltage to the receptacle and found 0V. Checked breaker outside and it was in the off position. Turned back and re tested. Unit is now functioning as designed. In addition, there is moisture coming out of the vent towards customer home (picture attached) advised customer to call lint cleaning company to inspect why water is entering home through dryer vent. No parts replaced."

On arrival verified complaint of damaged spin arm and diverted errors replaced the lower spray arm and sump assy as previously diagnosed. Unit is now working correctly. Job complete no leaks detected during service. Installed W11550888 and w11416362

Arrived onsite for a refrigerator not cooling. The customer stated that it is cooling. The issue is it will not dispense water but it does make ice. I found the dual valve bad causing the issue. The customer also stated the Freezer builds up with frost. I found the freezer full of frost around the door due to the door not closing all the way. I removed all of the frost and found gapping between the liner and chassis starting the issue. The door gasket is good and the rails are good. The chassis and liner need to be sealed around the FC. Ordering WPW10341329 Dual Valve & W10841140 clear adhesive. RS for Mon 6/3. ; ordrng 1 WPW10341329 (Dual Valve) and 1 W10841140 (Clear adhesive)

Arrived onsite for a microwave not heating. Found the voltage supply wire to the mag thermostat had come off and was just hanging in air. I took a photo. I found one of the mounting screws missing from the thermostat. I added a screw and attached the wire properly. I tested the microwave and it is heating as signed and the cooling fan is working as designed. Call is covered under Appliance Express warranty. Call complete.

"Arrived on site to install previously diagnosed parts. Replaced fill tube (W11415785) and FC slides (W11658402). Unit is now running and functioning as designed, no leaks detected, job complete."

Arrived on site for dead oven found breakers tripped . Ran all burners and didnt trip. Nothing found wrong with harness. Ran broil and unit didnt trip. Ran preheat bake after heating with broil and didnt trip. Recommended having breaker replaced . No other issues found . No parts installed . Job complete

"Arrived on site to test unit for convection noise, customer stated that the cooling fan will come on randomly, tested unit found lower oven temp sensor constantly fluctuating, will need to replace sensor and control, ordering parts rescheduled for 5/31 no parts installed ; ordrng 1 W11448962 (Control) and 1 W11598200 (Control) and 2 W11598120 (Temp sensors)s"

Arrived on site to test unit for RC not cooling. Found RC evap frozen over. Recommend evap cover replacement. Scheduled for 06/03. No parts replaced at this time. ; ordrng 1 W11395558 (Evap cover) and 1 W11533213 (UI/control kit)

"Arrived on site to diagnose oven with engaged lock. Found console had lock message but will not unlock even with power cycling. Replaced console. Found new console was not wrapped, looked to be possibly used. Tested with new console installed and verified proper operation. Customer advised to follow up if any issues persist. Parts used - W11296171. Repair completed."

Arrived on site to test unit for not starting. When engaging the PTS could hear humming. Replaced PTS switch(WPW10117655) and timer(WPW10185982) with no success. Motor turning freely by hand but not engaging when provided voltage. Recommend motor replacement. Scheduled for 5/31 but customer has home on the market and would prefer to have fixed by Wednesday 5/29. ; ordrng 1 279827 (Motor)

Arrived on site for range humming periodically. Ran diagnostics. No error codes . Customer has video on noise . Ordering cooling fan . No gas leaks detected at time of service . Set return 6/7No parts used ; ordrng 1 W11620680 (Control board) and 1 W11620737 (Cooling fan) and 1 W11441001 (Convection fan)

"WRS973CIDM00 Arrived to inspect no cool. The customer advised the unit had cooled for about two weeks after the compressor replacement that was performed prior. The extended warranty company had sent out a different servicer two times prior to todays service and they advised the customer there was a leak within the system, but did not attempt to find it. I found the balanced pressure was 6psi and running was 144/12 in hg, denoting a high side leak. There were no signs of leaks anywhere accessible on the machine and nothing at the condenser. I isolated the heat loop/yoder line and found very slow leak. At 224, it lost 2 psi in 10 minutes. The tech assist line was not available to contact due to the holiday and management will need to decide the correct course of action on the following day. No water connections to unit. ; O-emld tckt"

On arrival verified complaint of unit shutting off at 15 min. Ran time dry cycle for 20 minutes and it stopped at approximately 15 min and would not start back up. Verified all tstats and thermal fuses are working and not open. Recommend motor replacement. Unit is in an external laundry room that is too hot to work safely. Will need to Resch for an early AM call. Rs for 6/3 no parts installed. ; O-emld tckt

wce55us0hb01 Arrived on site to replace additional part order. Replaced main wire harness. Tested unit and not unit is functioning as designed. W11111805 main wire harness

"Arrived on site for washer not spinning or draining properly. Upon arrival found no errors or failures in diagnostics. Found no motor failures. Found drain pump at 20 ohms, replaced control w11627517 then reset and tested unit. Found no leaks and washer working as designed. Call complete"

"Arrived on site for unit making noise. Found evaporator motor was not turning, removed evaporator cover. Found ice build up. Cleared ice. Replaced motor. Followed and no signs coming from ice maker. Looks to be on diffuser side. Inspected and found cabinet is not allowing it to seal. Pics taken. Techline closed. Office to call. WP2315549; O-emld tckt"

Arrived onsite for a dishwasher not cleaning the dishes. I found a stored F4E1 pump motor failure and an F7E1 no heat error code. I found good voltage to the pump motor and it wasnt running. I replaced the pump and motor. I cleared the codes and ran the diagnostics cycle. The machine completed the cycle working as designed and heating properly. No water leaks were present at the time of service. Call complete.

"Arrived on site for cooktop needing new ui control. Upon arrival confirmed failure and replaced control ui w11557697. Found f1e0 error still occuring and resetting unit didnt work. Techline was closed due to holiday. Ordering W11350303 main control, W11259509 control, W11111812 harness and will need office to reschedule once availability of parts is known.; ordrng 1 W11350303 (Main control) and 1 W11259509 (Control) and 1 W11111812 (Harness)"

Arrived on site to replace cooktop. Replaced cooktop test unit and unit test good job complete. W11051484

"Arrived on site to test unit for beeping. Upon arrival customer stated unit would turn on but about 5-10 mins in it would beep and flash error code. Tested unit, found F9E1 product not draining error code. Activated drain pump, drain pump is getting voltage and activating but you can hear pump is not working at full capacity. Will need to order drain pump for return visit and additional parts to ensure completion. Ordering parts, no parts installed, rescheduled for 05/31.; ordrng 1 W11462456 (Drain pump) and 1 W11460946 (Pump and motor assembly)"

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis I removed and replaced the left FC door and tested.mi found the door would not close due to the door gasket bulging out on the left side of the door (photos). I removed the new door and re-installed the old door until a new door can be ordered. Customer advised that the water dispenser and ice maker had stopped working, but then the dispenser started working again. I gained access to the RC evaporator fan scroll and found it gapped at the top of the styrofoam scroll allowing freezing air to escape and hit the reservoir and causing it to freeze and not allow water to be dispensed. Using some permagum from my van stock (212643), I sealed the gap and tested. No further air leaks found. I am ordering the left FC door and CNOTE-2 MAN to install the door due to the island being directly in front of the refrigerator and not enough room to elan the door to install. I tested the ice maker and water dispenser and both are operating as designed at this time. No abnormal noises heard during service and no water leaks observed during service.; ordrng 1 W11593330 (Left FC door SS) and 1 CNOTE (2MAN TO INSTALL DOOR)"

"Arrived on site for a refrigerator that is condensating. Inspected unit and work area. The customer advised that the Molien between her refrigerator and freezer is condensating and continuing to leave water on top of the freezer gasket. She advised that it has been this way, since she bought this unit. I confirmed the customers complaint and found moisture buildup on the actual bow in itself in two different spots. I checked temperature on the Moen and found it at 65? on the end but at 51? on the two coldest spots. I disconnected the condenser fan and ran the unit for 10 minutes. I found the temperature on the middle part of the Molean reach 52?F but the sides went up to 71?F. I called Whirlpool Techline and spoke to Aaron SR# 7739162551. He advised that based on my checks, there would be an issue with the yodeler loop, not being pressed up against the cabinet. He advised that he would send this to review and that the customer or I would be contacted, depending on the next steps. Call complete. No parts were installed."

Arrived on site to replace switch slide. Relaxed slide test unit and unit test good job complete. W11662407

"Arrived on site to test unit for not unlocking, tested unit found control locked, tried every option to unlock control but it will not, will need to replace console to fix issue, got authorization to replace console, replaced and tested, unit is now running as designed job complete installed W11296171"

Arrived onsite for freezer switch stuck and not operating properly. Replaced the switch. All checks good. Unit is now operating as designed. W11123941

"JFFCF72DKL05 Arrived on site for unit missing part. Upon arrival, customer mentioned Whirlpool sent customer missing part for technician to installed. Installed parts sent by Whirlpool. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"WRS325SDHZ08 Arrived to install door. I found the builder had removed a door from a different unit and installed onto this one, due to impending closing. I delivered the door to the builders construction trailer in the neighborhood. No access to unit."

"Arrived on site for not filling. Upon arrival,inspected unit and ran diagnostics and get error code F7-E2 wash motor not operating. Test unit and does fill just does not wash. Need to replay o and motor. Replaced sump and motor. Replaced sump and motor W11460946. Test unit and is operating as designed. No leaks present at this time. Job complete"

"On arrival verified complaint of not spinning. Replaced all previously diagnosed parts, gearcase, splutch, actuator, belt, shield, shield screws, hub, hub screws, wash plate and washplate screws. Calibrated and unit now operates correctly. Job complete no leaks detected during service. Installed wpw10006355, w10721967,w11454372, wpw10215115, w11573574 x2, w10772621, wp8533953 x6, w10528947, wpw10427633, and wpw10006384."

"Arrived on site to diagnose dryer not drying clothes. Tested unit and found heat is good, but there is no airflow at all, and backpressure is forcing lint out. Vent hose is good. Advised customer vents are verifiably clogged. No parts needed, customer needs a vent cleaning. CAll completed."

Arrived onsite and found unit operating with failed pump function and found second break in the harness has developed. Used the lower harness to repair the break. Unit is now operating as designed. W11643701

"Arrived on site to test unit for burning smell, tested unit it found dispenser motor not engaging, unit is constantly running and over heating the compressor do to dispenser door not closing and is staying open advised customer that unit is out of warranty and only the diagnostic is covered, customer stated that she has warranty on it and will call her extended warranty company at this time job complete"

"Arrived on site for microwave not heating in convection bake. Upon arrival confirmed failure and found it not heating, tried replacing control w11646740 but found unit still not heating. Ordering WPW10571554 chamber and will need office to reschedule once customer has had unit removed from rv mounted location.; ordrng 1 WPW10571554 (Chamber)"

"Arrived on site for not heating. Upon arrival,test polarity and is correct. Ran vent test and test failed. Disassembled unit to inspect heating components. Found cutoff switch has failed. Replaced cutoff 280148. Test unit and is operating as designed. Advised to have vent cleaned. Job complete"

"Arrived on site to test unit for tripping breaker. Found bra support worked its way into element causing grounding. Replaced element(279838), unit now working as designed. Job complete."

Arrived on site with parts for new door. Customer also says it doesnt heat very good. Found door is sealing properly. Tested and unit heats properly. Explained this is only 900 w so longer hating is normal. Attempted to removed the microwave for further inspection. Found lower trim piece is blocking/diverting exhaust air and causing the damage. Unable to remove the microwave with the assistance of the customer. It is stuck. Advised customer unit needs to be accessible to go any further. Referred to builder to correct install and have unit accessible to remove for repairs.

Arrived on site and replaced previously diagnosed control panel(WPW10797321) and door gasket(WPW10624183). Unit now working as designed.

"MVW7232HW0 Arrived on site for unit not spinning. Upon arrival, entered diagnostic and found F7E4 and F6E3 error. Cleared code. Upon inspection of the slider, found metal sleeve on slider to have separated. Replaced slider and clutch. Tested unit and now unit is functioning as designed. No water leaks detected at this time.W10734521 slider, W10754448 clutch"

Arrived onsite and repaired washer with display issue and unresponsive. Replaced control board. Unit is now operating as designed. All checks good. W11626074

"Arrived on site to replace previously diagnosed parts. Replaced L adjuster housing (WPW10588164), R adjuster housing (WPW10588165), and bother adjusting housing covers (WPW10250162) X2. Unit is now functioning as designed, job complete."

"Arrived onsite for dishwasher inner door with rust. On inspection found the rust right below the vent and on the side of the door next to the vent. Gain access to the vent and found the vent gasket was folded over, I replaced the vent gasket and the inner door. Tested unit in diagnostics cycle and found,no water leaks detected during service. The unit is operating as designed from the factory. W11545539 W11559689"

"Arrived on site for a dishwasher that is starting cycles by itself. The customer advised that the unit will sometimes not start and then start on its own. She advised that it seems to have a brain of its own. Around then it through diagnostics and found an F5 E2 (door stuck closed), F5 E1 (door stuck open), and F2 E2 (no response from the UI) error codes. 03 error code seem to be pointing to the control starting a cycle on its own and doing all the things that the customer is stating. I went ahead and replace the control assembly and tested the unit. I found the unit working and operating as designed. Call complete. W11637583"

On arrival verified complaint of not heating. Voltage and polarity are correct. Found hi limit is open replaced estates kit and ran a vent test. Unit heats but failed vent test. Advised customer will need vent cleaned in wall. Job complete. Installed 279816

Arrived onsite for previously diagnosed parts. Started to pull the wash plate off and after 20 minutes the wash plate did not come off. I explained to the customer if I bust it off and if the wash plates get stuck on the gear case then a basket and tub will be need an the unit could be out of commission for a few weeks. Customer did not want to be with the washer for that long. I installed the valve assembly to stop the water leak. Going back with all parts and tub and basket. With new inlet valve the unit is not leaking any more. W11172234. Office to schedule when parts arrive.; ordrng 1 2hours (2 hours) and 1 W11219115 (Outer tub) and 1 W10811957 (Basket)

"Arrived on site to replace previously diagnosed console and gasket, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11483553, W11660284"

"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I heated the gasket and shaped it before installing. Checked for any gaps/air leaks and tested door functions. Unit is operating as designed. No water leaks observed during service, job completed. W10830055"

Arrived onsite for cooktop middle burner not working properly. On inspection the burner goes out when tou are going from lard flame to a simmer flame. Ordering a dual valve to correct the issue. No gas leaks detected during service. No parts installed; ordrng 1 W11246817 (Dual valve)

"Arrived on site to test unit for not operating properly, tested unit found cold water valve not engaging, replaced valve and control as precautionary and and tested, unit is now running as designed, no leaks detected job complete installed W11210463, W11603810"

"Arrived on site for loud noise from freezer . Found small amounts of moisture in fz . Fresh food door has small gap and sitting lower then normal. Ordering hinge and washer , shim . Call to set return . No water leaks detected at time of service . ; ordrng 1 2201567 (Shim) and 1 2254473 (Hinge) and 1 487576 (Washer)"

"Arrived on site for cold water not operating. Upon arrival,inspected unit. Observed blue and red knobs are crossed at supply. Disconnected hoses and ran both supply valves and confirmed knobs on supply are incorrect. Connected hoses correctly. Test unit and is operating as designed. No leaks present at this time. Job complete. No parts needed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the noise is coming from the back of the RC section. I removed the lower crisper drawer and found ice on the RC evaporator. I placed the unit in diagnostics and tested the RC evap fan in test 57 and the fan failed to come on. I retested a few more times and finally got the fan to turn on and the noise the customer identified. I advised the fan is hitting ice and would need to be defrosted before I could remove the evap cover due to potential damage to other parts. I am ordering the RC defrost heater, HV control, CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Scheduled return service for 05/31/24. I had my customer sign the waiver of damages from defrosting refrigerator and pending on the amount of ice build up, I recommended the customer pull the unit out and place towels around the unit to absorb any water that may leak while defrosting and unplug the unit and defrost approximately 24-48 hours before I return. No water leaks observed during service.; ordrng 1 W11567407 (RC defrost heater) and 1 W11664342 (HV control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to test unit for condensation on inside of the unit. Upon arrival there is no condensation found in the unit. Tested unit found all components properly engaging, found gaskets are sealing properly. Turned vertical mullion to always on to help with humidity control. Contacted techline to document SR#7739160087, per techline no further repair recommended. Unit is running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to diagnose refrigerator not dispensing water. Tested unit and confirmed it just makes noise when dispensing. I removed the filter and ran it again, and it dispensed as normal. Customer had an extra filter and we tried that. Unit dispenses are designed with new filter, indicating a clogged filter. Unit now working as designed. Repair completed, no parts used."

"Arrived on site for fridge needing 1 gasket w10830274, mullion wpw10311757, brackets wpw10330993 & wpw10330991, and rails w11658402. Upon arrival reconfirmed issue and installed parts. Tested unit found door sealing. Call complete"

Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Upon entry I did confirm. The freezer was cooling slightly but was not cooling near enough for the freezer. The customer advised they are just moved in and that the refrigerator has never gotten to proper temperature. I gained access to the compressor area and took a nap. Draw up the compressor. Found it pulling .343 A indicating a bad compressor or a leak. I gained access to the evaporator and found very minimal frost pattern and the cap tube completely frozen up. Ordering sealed system components and rescheduled the customer to 6/3 per their request. No parts were installed.; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 W11506635 (Access valve) and 1 WPW10143759 (Drier)

Arrived on site with new parts. Removed dispenser. Replaced dispenser. Found moisture also along the center mullion. Customer says she gets this everyday. Found large gap creating a bow. Called tech line. Sent pictures. Unit will be sent for review. File # 7739159795. Call complete. W11678832

Arrived on site for fridge not cooling. Upon arrival found defrost harness had a bad fuse as well as the part of the adc physically broken off. Replaced both adc w11577965 and harness w11577969. Removed ice from coil and instructed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site to test unit for no water dispensing. Found reservoir freezing up preventing water from dispensing. Used permagum around tubing to cabinet. Advised customer to monitor. Unit now working as designed. No parts replaced at this time.

"WTW5010LW0 Arrived on site for unit showing error. Upon arrival, unit was displaying F9E1. Upon further inspection, found lower harness to the drain pump torn (picture attached) ordering W11643701 lower harness. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11643701 (Lower harness)"