We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 11/14/2022
"Arrived to inspect no cool. I found the unit was missing all four front rollers (including the FC section) and will need to be ordered and installed prior to any further diagnostics and repair. The unit likely has a failed compressor, service port, dye drier and four rollers, including sealed system service costs Tech GC only, please allow 3 hours for service. No leaks observed during service. ; ordrng 2 WPW10515763 (Roller)s and 2 WPW10515762 (Rollers)s and 1 GCO (Tech GC only) and 1 3hoursService (Sealed system 3 hours)"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Bastrop, TX 78602
Joe Z
Job Details: 11/14/2022
"Arrived onsite for NOISY AGITATOR MAKES RATCHETING NOISE WHEN IT ROTATES COUNTER CLOCKWISE. Upon arrival ran diagnostics and there were no saved error codes. Ran automatic cycle and all components operate correctly. Ran a quick cycle with clothes and found During counter clockwise motion of agitation there is a clicking noise, sounds like something is loose. Inspected agitator and is good. Inspected rotor and can hear the clicking sound when manually turning by hand back an forth. Found some wear on slide gear. Need to replace slide. Ordering slide, ordrng 1 W10734521 (Slide)"
We serviced a
FRIGIDAIRE DISHWASHER
Model FBD2400KB12B
Near Austin, TX 78725
Matthew
Job Details: 11/14/2022
Arrived onsite for dishwasher leaking. Upon arrival inspected unit. Found unit leaking from pump assembly. Unit also has failing drain pump. Will also need lower spray arm (missing). ordrng 1 5304518927 (Lower spray arm)
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS02
Near Austin, TX 78759
David S
Job Details: 11/14/2022
"Arrived on site for builtin fridge still not cooling. I inspected The unit and work area. I gained access to the evaporator and found a frost ball on the cap tube. I gained access to the compressor and found good voltage for both ac and dc voltage. I found the compressor running. The unit has a sealed system leak and given the age of the unit it will need a full rebuild I am ordering the compressor, evaporator, heater pan, heat exchanger, uv dryer, access valve, tube kit, mastic, and permagum. ordrng 1 W10508992 (Heat exchanger) and 1 Uvdryer (Uv dryer) and 1 W11506635 (Access valve) and 1 876765 (Tube kit) and 1 WPW10281063 (Heater pan) and 1 WP2306094 (Evaporator) and 1 W10841139 (Compressor) and 1 212643 (Permagum) and 1 4318168 (Mastic)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78758
David S
Job Details: 11/14/2022
"Arrived on site for whirlpool top load washing machine not powering on. I inspected the unit and work area. I tested voltage at the wall and found good voltage. I found the control receiving good voltage but no sending any out. I tested the lid latch, drain pump, motor, capacitor, and the shift motor, all fall in range for resistance. I am ordering the control to complete the repair.
We serviced a
WHIRLPOOL OVEN
Model WOS92EC0AS04
Near Paige, TX 78659
Joe Z
Job Details: 11/14/2022
Arrived onsite to install previously ordered parts. Upon arrival found that will need thermal fuse ordering fuse ; ordrng 1 WPW10545255 (Fuse)
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JZ0
Near Manor, TX 78653
Joe Z
Job Details: 11/14/2022
"Arrived onsite for large burner not operating correctly and for left side counter weight is cracked. Upon arrival inspected unit and counter weight is mounted, just cracked. Also test all cook top burners and found front right burner only operates on higher heat settings, but not on low. Found switch with char marks and makes arcing sounds. Need to replace right front burner switch. Ordering switch. Checked with claims about counter weight. Counter weight is operating correctly; ordrng 1 WP3149400 (Fromt right Switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Driftwood, TX 78619
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for vibration noise, tested unit found noise coming from FC fan motor at high speed, customer also stated that knocking noise coming from Left RC door when it opens, tested door and found noise coming from cam, ordering cam,left hinge,FC fan bland and motor; ordrng 1 W10878115 (Left hinge) and 1 WPW10505294 (Door cam) and 1 WP67006337 (FC fan blade) and 1 W11603851 (FC fan motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25N4MKZ04
Near Kingsland, TX 78639
Gerry C
Job Details: 11/14/2022
Arrived at instal previously diagnosed and ordered parts. I found the unit was still off and had been fully defrosted. The lower left and right corners of the cabinet had excessive gapping and light could be seen through them. I was able to tamp the metal back in place and then seal with MFG silicone. After the repair the light coming through the gasket corners was resolved. I tested the defrost system and found it working as designed. The CX will contact us if there are further issues. No water connections to unit.; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/14/2022
Arrived on site for range that had shot sparks out fron under ui panel. Upon arrival confirmed issue issue. Found cause of failure was due to pinched wiring that had worn down and exposed metal to wires and throwing sparks. Called safety team and reported findings Sr#7735014135. Was instructed to order and replace wiring harness. ordrng 1 W11529071 (Main harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrf535swhz07
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
Arrived onsite for a refrigerator with a broken filter plate and dispenser button cover.Upon inspection I found that the filter plat is broke along with the button cover. I replaced the button cover and tested unit and found unit designed water. I am ordering 1x filter plate. ordrng 1 WP67001668 (PLATE- FIL)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN502EPA02
Near Johnson City, TX 78636
Andrew
Job Details: 11/14/2022
Arrived on site to test unit for not cooling properly. Unit is cooling since last visit but temps are way warmer than set to. RC was 58 and FC was 28. Called Techline with findings and recommend replacing control . SR#7735049055;
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI5SVAXVQ01
Near Austin, TX 78749
Luis
Job Details: 11/14/2022
"Arrived on site, found damaged right side door found some damage to left side door also 1 gasket available will replace right side due to excessive damage on gasket. ordrng 1 W11396037 (Gasket white)"
We serviced a
LG DRYER
Model DLGX8101V
Near Austin, TX 78730
Vincent
Job Details: 11/14/2022
"Arrived on site for dryer, inspected unit and work area. CX complaint it lost power. Inspected unit and found good voltage going to the control but no voltage going to UI. Will need a new control and returning with the display. ordrng 1 EBR81137801 (Display)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78748
Leonardo
Job Details: 11/14/2022
Arrived on site to test unit for unit not washing. Test unit and found no water spraying. Found unit getting plenty of water but wash motor not coming on. Will need to replace sump and motor and control board on return visit.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HM00
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
Arrived onsite for a cooktop malfunctioning burners . Upon arrival I installed the burner and found the dirt I cleaned and adjusted them and tested the unit and foun that they work except for the front right one. I replaced it and tested it and found that it worked as designed. Upon further inspection I found that some of the knobs where cracked I am returning with 2 knobs.
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Austin, TX 78702
Wesley
Job Details: 11/14/2022
Arrived onsite with SM to repair according to previous diagnosis and replaced the door latch and the control. Found new control would not power the display and would not allow entry to diagnostics or any standard cycles. Re installed old control. Ordering CCU to repair. ordrng 1 WPW10192966 (CCU)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFTR2021TFA
Near Wimberley, TX 78676
Andrew
Job Details: 11/14/2022
Arrived on site to test unit for no ice production. Verified ice maker received proper voltage but not responding. Replaced icemaker now responding but only sending 3vac to valve. From ice maker connections(light blue to yellow). Needing new icemaker. ordrng 1 IM116000 (Icemaker)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Copperas Cove, TX 76522
Tyler
Job Details: 11/14/2022
Arrived on site for walloven showing f8e2. Upon arrival found error in diagnostics was f8e0 only. After further testing I found upper blower motor was failing to reach target speed wih proper power supplied. ordrng 1 W11598119 (Blower motor)
We serviced a
JENN-AIR OVEN
Model JJW2430DB00
Near Austin, TX 78759
David S
Job Details: 11/14/2022
"Arrived on site for Jenna it wall oven showing error code f2e1. I inspected the unit and work area. I found the oven display showing the f2e1 stuck or shorted key error code. I tested the. Buttons and found the kitchen timer, tools, and power button not responding. The unit will need a new console. ; ordrng 1 W11087460 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near The Hills, TX 78738
Luis
Job Details: 11/14/2022
Arrived on site for no cool in fresh food section. Ran diagnostics diagnosed defective thermistors preventing unit from entering defrost ordering a new cover assembly that includes thermistors. ordrng 1 W11610999 (Evaporator cover)
We serviced a
KITCHENAID COOKTOP
Model KGCU467VSS02
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
Arrived onsite for a cooktop with a right front burner that is continuously sparking even when lit. Upon arrival I gained access to the spark module and tested it and found that it was good. I the tested the right front switch and found that it is faulty. I and ordering WPW10385582 ordrng 1 WPW10385582 (VALVE-BRNR)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Georgetown, TX 78628
David Z
Job Details: 11/14/2022
"Arrived on site to diagnose oven with blower issues. On arrival customer advised me the upper oven convect fan has never run since customer got unit. Checked errors and found none present. Ran relay and heard control click the relay, but fan never spins up. Removed fan assembly and checked voltage. Verified 120v when fan relay is enabled, but motor not running. Ordering new blower assembly to resolve.ordrng 1 W11617227 (Upper Convect Fan Assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
"Arrived onsite for refrigerator not cooling. Upon arrival found unit in second floor storage. Complain was that unit was not cooling. Ran extension cord to unit and powered. Found fan running and compressor at .5 amps. Allowed to run and found frost pattern developing. Spoke to maintenance and, Jose, and he will leave plugged in for a couple days to monitor condition. Unit is functioning properly. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Kevin
Job Details: 11/14/2022
"Apt 921, Arrived on site inspected icemaker and found it will move but not fill. Replaced icemaker and it still will not fill, will need to bring back water valve; ordrng 1 WPW10279909 (Valve)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Georgetown, TX 78628
Lou
Job Details: 11/14/2022
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door gasket and tested. Unit is not leaking. While placing the unit in diagnostics, I checked error codes and found F4E2-heater open, unplugged or failed relay. I removed the outer door panel and tested the element from the control and found it open. I am ordering the heater element and scheduled return service for 11-18-22. No water leaks observed during service.; ordrng 1 W11537778 (Heater)"
We serviced a
KITCHENAID COOKTOP
Model KICU569XBL00
Near Temple, TX 76502
Jonathan M
Job Details: 11/14/2022
"Arrived on site for a cooktop that wont cook with certain pots and pans. Inspected unit and work area. The customer advised that the left front element will not work with all of her pans and that some pans do work with the cooktop but her smaller pans will not. Tested the unit and found the unit working with certain pans but not one specific pan. I tested the same pound that wouldnt work on another burner and found it would work on that other burner. I called Whirlpool Techline and spoke to Kurt SR# 7735039531. He advised that because of how this unit works, they cannot guarantee pot and pans smaller than the ring they provide on the cooktop to work consistently. He advised that the rings were put on the cooktop to show the customer the size of the pan that they would need for the burner and that if the unit works with most of their pots and pans, there is no issue with the burner or cooktop itself. Went over Tech-lines findings with the customer and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM00
Near Austin, TX 78752
Scott
Job Details: 11/14/2022
"Arrived on site , found I had to reorder water line . Ordering inlet water line . No water leaks detected at time of service. ordrng 1 W10350007 (Inlet water line) and 1 WPW10350006 (Water line)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Fort Hood, TX 76544
Tyler
Job Details: 11/14/2022
Arrived on site for washer giving f7e1 and f7e6 in diagnostics. Found cause of failure was due to failing capacitor. Was able to replace capacitor and found unit fully functioning as designed with no leaks. Call complete ; ordrng 1 W11395618 (Capacitor (from truck stock))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78701
Scott
Job Details: 11/14/2022
"Arrived on site for fridge on fresh food cooling . Found evap covered in frost . Ordering control , evap fan , harness , thermistor , heater diffuser. No water leaks detected at time of service. ordrng 1 W11314873 (Defrost harness) and 1 W11243741 (Evap fan) and 1 W10384183 (Thermistor) and 1 W11355319 (Heater) and 1 W11175955 (Diffuser) and 1 W11440346 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Liberty Hill, TX 78642
Lou
Job Details: 11/14/2022
"Arrived on site to inspect wall microwave/oven combo damage. Upon further inspection, I found scratches on the control panel, microwave outer door panel and handle and on the oven outer door glass (photos). I am ordering the microwave outer door panel, MW door handle, control panel and oven outer door glass and office to schedule return service due to the availability of parts. Unit is functioning at this time and I recommended that the customer connect the unit to WiFi. ; ordrng 1 W11600321 (Control panel) and 1 W11600323 (MW outer door panel) and 1 W11110499 (MW door handle) and 1 W11600322 (Oven outer door panel) and 2 W11178521 (Nameplate)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Kyle, TX 78640
Kevin
Job Details: 11/14/2022
"Arrived on site and inspected refrigerator and found lower coupling is broken, took one picture. A new one will be needed to correct issue will also bring back ice bin.; ordrng 1 WP2220458 (Coupling) and 1 W11244434 (Ice bin)"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Leander, TX 78641
Maurice R
Job Details: 11/14/2022
Arrived onsite for oven heating drawer below unit. I informed the CX that the drawer below the built in oven is going to get warm because that is right below the exhaust from the oven. It is designed to release the heat at the bottom of oven. When I wars trying to turn on the oven the I had to select bake 4 to 6 times before it would acknowledge my selection. The fan only came on at 145 ? then turn off and never came back on. Turn the upper and lower on heated to 350? the fan was not on and never came back on ordering new UI. W112977.; O-emld tckt
We serviced a
WHIRLPOOL FREEZER
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 11/14/2022
"Arrived on site for freezer no cool. Found no frost on freezer evaporator no uv dye,checked fresh food evaporator weak to no frost and no traces of uv dye,ordering evaporator,3 way valve and compressor job will need 3 hrs; ordrng 1 W11553229 (Evaporator) and 1 W10832994 (Compressor) and 1 W10545670 (3 way valve) and 1 W11429989 (Solenoid) and 1 Wpw10143759 (Drier uv) and 1 W11506635 (Access valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Moody, TX 76557
Jonathan M
Job Details: 11/14/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Did confirm a customer complaint and found the compressor running but not cooling. Took an out draw off of the compressor and found it only pulling .086 A. Checked the return line to the compressor and did not find any heat. Could not find any visible leaks present but I am ordering all seal system parts and the office will need to contact the customer about a return date due to out of stock and PSP items. Please schedule service for at least three hours.; ordrng 1 W11580057 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (UV drier) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600KIT) and 1 W11579351 (Evaporator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Spicewood, TX 78669
Kevin
Job Details: 11/11/2022
"Arrived on site and inspected dishwasher and found saved error code 7 -1, Explained to customer that if incoming water is below 79? control will turn off power to heating element but continue running cycles. This can be solved by completing a diagnostic cycle which returns power to heating element. Ran a diagnostic cycle and heating element is on at the end of it. Tested customers water at kitchen faucet and found it is 110? after 30 seconds. Recommended that they run the hot water here for at least 30 seconds preferably 45 before starting the dishwasher every load and they will likely never have this issue again.
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS1
Near Austin, TX 78757
David S
Job Details: 11/11/2022
"Arrived on site for KitchenAid range oven not heating. I inspected the unit and work area. I tested the bake and broil, I found both sparking but no gas is flowing through. I gained access to the dsi board. I tested the valve solenoid and found it with in range, I found the dsi board receiving good voltage. I install the new board and reassembled the unit. I tested it and found it reach 350 degrees with no issues.
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW2
Near Lakeway, TX 78738
Kevin
Job Details: 11/11/2022
"Arrived on site and inspected washer and found heavy agitation is noisy when moving. Inspected gearcase assembly and found it is leaking oil. Gear case, slider, and wash plate will need to be replaced at minimum.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Kempner, TX 76539
Tyler
Job Details: 11/11/2022
Arrived on site for dryer making a squealing sound. Upon arrival confirm complaint and upon further testing found that the idler pulley as well as support rollers were all failing. Customer service and made repair and reassembled and tested unit and found noise completely gone and dryer functional. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5SHTXTS01
Near West Lake Hills, TX 78746
Luis
Job Details: 11/11/2022
"arrived on site for no cool in fresh food section. Found evaporator incased in ice ran diagnostics unit not powering off,bimetal reading closed diagnosed a defective main control,defrosted evaporator replaced main control.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kempner, TX 76539
Tyler
Job Details: 11/11/2022
Arrived on site for washer not spinning clothes out of the way. Upon arrival found F085 area code. I have been found cause of failure was the hub Drive sailing not allowing it to grab onto the gear case shaft and spend the clothes out of the way. I made repair and found washer fully functioning as designed with no leaks.
We serviced a
GE REFRIGERATOR
Model ZISS420DRJSS
Near Austin, TX 78746
Luis
Job Details: 11/11/2022
"Arrived on site found water leaking from water tank,removed water tank installed new water tank ran dispenser.water dispensing with no leaks.
We serviced a
WHIRLPOOL WASHER
Model Mhwe300vw11
Near Lockhart, TX 78644
Andrey
Job Details: 11/11/2022
"Arrived on site to test unit for F21 error, tested unit found drain pump struggling to drain water, removed bottom plate and found drain pump filter extremely clogged, cleared out filter and tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 11/11/2022
"Arrived on site to inspect refrigerator no cool in the fresh foods section. Upon further inspection, I tested temps in the FC=9 degrees and the RC=58 degrees. I removed the right crisper drawer and found the RC evaporator engulfed in ice (photo). I advised the customer of my findings and advised of the disclaimer written by management regarding the issues with this particular model. I advised the customer that there are repairs that can be made, but the repairs may not resolve the entire issue(s) replace the RC evap motor/harness Customer advised they would contact the office to schedule return service. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Austin, TX 78746
Luis
Job Details: 11/11/2022
Arrived on site for door handle issues. Found defected end piece on handle replaced defective freezer door handle.
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Briarcliff, TX 78738
Kevin
Job Details: 11/11/2022
"Arrived on site and replaced control panel diagnosed on previous visit. After replacement confirmed correct operation by running a diagnostic cycle, job complete.
We serviced a
WHIRLPOOL TRASH COMPACTOR
Model TU950QPXS2
Near Austin, TX 78746
David S
Job Details: 11/11/2022
Arrived on site for trash compactor ram hitting the top of the unit. I inspected the unit and work area. I found the ram hitting the top of the unit. I gained access to the switch and found it failed allowing the ram to move above the switch position. I installed a new switch. I held it down manually so the ram would come back down. I reassembled the unit and tested it a couple of times. It is now working as designed.
We serviced a
KITCHENAID OVEN
Model KEBS208SSS04
Near Austin, TX 78750
Vincent
Job Details: 11/11/2022
"Arrived on site for oven, inspected unit and work area. Installed new bake element and tested, unit is now operating as designed. Job completed
We serviced a
AMANA REFRIGERATOR
Model AFI2538AES
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2022
"Arrived on site to inspect refrigerator not dispensing ice. Upon further inspection, I tested the ice dispenser and ice began to dispense but then after approximately 5 seconds, it stopped but I could hear the motor turning. When I opened the left RC door, I found the ice bin had moved outward from the ice box and was not making connection with the auger yoke. I found one of the clips on the ice box housing was broken and the ice bin could not latch properly causing it to be pushed outward by the auger yoke. I advised the customer that the ice box is not a repairable part and made some recommendations on ways to secure the ice bin. Also found the ice chute gasket badly worn
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Austin, TX 78703
Joe Z
Job Details: 11/11/2022
Arrived onsite for LID IS BROKEN AGAIN. LEFT SIDE OF LID IS BREAKING FROM WHERE THE HINGE IS. Upon arrival found the lid has failed at the left hinge. Need to replace the lid. Replaced the lid.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78626
Gerry C
Job Details: 11/11/2022
"Arrived to inspect ice production issue. I tested the FC compartment and found it at 6?F and the RC was 38? The fans did not operate as expected. When entering service test mode, the compressor did not shut down as it should and manual activation of the ice box fan was fruitless. I found a wet spot on the back of the chassis and internally it was very damp, water beading throughout the RC chamber. I found the wiring for the crisper had failed and I repaired it. The unit resumed all functions and operated as designed. CX will defrost the unit for 48 hours. No leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Killeen, TX 76541
Jonathan M
Job Details: 11/11/2022
"Arrived on site for a washing machine that is making noise during the cycle and will not complete cycles. Inspected unit and work area. Ran the unit three diagnostics and found an F7 E5 (shifter fault) error code. I ran the unit through an auto test and found the unit struggling during agitation and spin. Checked in at the unit and found the gear case drive shaft had dropped causing the failure and had caused damage to both belt and cam. Attempted to remove the agitator just to be sure we could fix the unit and found the agitator seized onto the gear case. I advise the customer of the issue and told her we would need to order a basket, tub, cam, hub assembly, filter, gearcase, agitator, and screws for repair. I did explain to the customer that the tub and basket would be covered under whirlpool extended warranty but the rest she would have to cover. The customer advised that she was hoping that this issue would be a small repair and did not want to move forward with such a big repair. She advised that she would just rather purchase yourself a new unit at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Hutto, TX 78634
Cliff
Job Details: 11/11/2022
Arrived on site to diagnose a microwave that isn't heating properly. Found capacitor shorted and replaced it. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWB835DW2
Near Copperas Cove, TX 76522
David Z
Job Details: 11/11/2022
"Arrived on site to diagnose washer that lost power after an issue with local power line. Examined unit and found good power to control. No power coming out of control. Replaced control and ran diagnostic cycle. Verified all working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Austin, TX 78739
Scott
Job Details: 11/11/2022
"Arrived on site for fridge not making ice . Ran diagnostics and got e2 error code . Ran harvest and Ice maker is not harvesting and timed out .Job complete"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78704
Vincent
Job Details: 11/11/2022
"Arrived on site for washer, inspected unit and work area. CX complaint was washer unresponsive from UI. I tested and no response. I replaced the console and entered diagnostics and found error codes F0E2 F0E5. Ran a diagnostics cycle and passed. Unit is now operating as designed. No leaks where observed during service. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT106TFDW01
Near Lampasas, TX 76550
Tyler
Job Details: 11/11/2022
"Arrived on site for refrigerator not cooling. Upon arrival confirmed issue. Found temps in both compartments at room temp. Found evap fan running. Compressor was receiving 120v but not starting. Tried starting compressor with tester devices but got same no start results. Found compressor failing and grounded . WPW10507886 compressor, W11506635 access valve, WPW10143759 uv drier.
We serviced a
JENN-AIR RANGE
Model JDS9865BDP
Near Lockhart, TX 78644
Andrey
Job Details: 11/11/2022
"Arrived on site to test unit for 2 left burners not igniting, tested unit found no sparks removed burner assembly and found loose connections on igniters, secured connections and tested, all burners are now igniting unit is functioning as designed, customers would also like to purchase the grease filters, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Buda, TX 78610
Joe Z
Job Details: 11/11/2022
"Arrived onsite for unit with no power and lid locked. Upon arrival inspected unit and found correct polarity from supply. Got 120 v at control. Control led is not flashing indicating control failure. Console will not energize. getting 1vdc to console. Rain pump, water valve and lid latch are all passing resistance test. Need to replace control and possibly console.
We serviced a
LG WASHER
Model WM2501HVA
Near Georgetown, TX 78628
Lou
Job Details: 11/11/2022
"Arrived on site to inspect washer thats loud during spin cycle. Upon further inspection, I placed the unit in diagnostics and tested. During spin cycle, the unit began to make a loud groaning noise. I pulled the unit out and inspected the rotor, stator and bearing and I found bearing oil on the stator and rotor and a small amount on the bearing facing. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Killeen, TX 76542
David Z
Job Details: 11/11/2022
"Arrived on site to replace gearcase, washplate bolt and spanner nut. Replaced parts and ran through diagnostic cycle. Verified unit working as designed at this time with no further issues present. Call complete."
We serviced a
KENMORE DISHWASHER
Model 665.13549N413
Near Austin, TX 78759
Vincent
Job Details: 11/11/2022
"Arrived on site to for dishwasher, inspected unit and work area. CX complaint was dishwasher middle rack adjusters where broken. Replaced parts and tested. no leaks observed during service."
We serviced a
KENMORE DRYER
Model 417.811
Near New Braunfels, TX 78132
Andrew
Job Details: 11/11/2022
Arrived on site to test unit for console loosing power intermittently. Found harness between UI and control was extremely loose. Was able to mimic issue by wiggling harness. Harness is NLA. Closed contacts on harness molex connection for better connection and secured with zip tie.
We serviced a
GE DRYER
Model GFD85ESSN0WW
Near Georgetown, TX 78628
Lou
Job Details: 11/11/2022
"Arrived on site to inspect dryer with no power/operation. Upon further inspection, I attempted to test the unit and it failed to respond. I tested voltage at the wall outlet and got 243V. I removed the control panel and the top panel and tested continuity at the control panel harness and it was good. I tested voltage at the J101 pin 2&3 on the control and got 121V. I tested voltage at the same connector pins 1&3 and got 122V. The diagnostics LED was not on. Removed and replaced the main control and tested and unit is operating as designed. No lint observed during service, job completed."
We serviced a
KITCHENAID DISHWASHER
Model KUDP01DLBT3
Near Austin, TX 78749
Kevin
Job Details: 11/11/2022
"Arrived on site and replaced valve and 10 foot waterline, collected remaining balance and began a normal cycle to ensure all connections are not leaking and dishwasher is operating normally. Job complete
We serviced a
WHIRLPOOL OVEN
Model n/a
Near Austin, TX 78737
Scott
Job Details: 11/11/2022
"Arrived on site for dead oven . Found thermal fuse had popped . Ran preheat all checked normal . No error codes and fan is working
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Andice, TX 78628
Lou
Job Details: 11/11/2022
"Arrived on site to inspect refrigerator freezing food items in the fresh foods section. Upon further inspection, I immediately contacted techline to discuss previous repairs and recommendations per SR##7734766772. While on hold, I tested temps in the RC section. My readings were FC=8, RC=39 setting, RC:middle=42, Top=53, Bottom=44, Large pantry pan=36, Right crisper pan assembly=43, Left crisper pan assembly=42, Platter shelf=41. I placed the unit in diagnostics and checked the Maximum, Minimum, and Average temps as saved in the system. Those readings were MAX: test 23=RC=84, test 24=FC=87, test 25-pantry=86, test 26-ice box=87; MIN: test 33-RC=32, test 34-FC= -20, test 35-pantry=29, test 36-ice box= -13; AVE: test 28-RC=37, test 29-FC=4, test 30-pantry=35, test 31-ice box=7. I checked the thermistor readings in tests 1-5. My readings were Test 1: RC=41, 2: FC=9, 3: RC evap=16, 4: FC evap=14, 5: Pantry=35. Once techline answered, I spoke to Drew and advised of the complaint, the history on the unit and my findings. I provided the SR# to Drew and he requested the thermistor resistance readings from the control molex connector. I provided FC thermistor=16.47 kohms, RC thermistor=6.97 kohms. Drew advised that the readings were pretty close to perfect. Drew advised to not replace any parts as the unit is operating as designed. He advised to discuss with the customer the importance of keeping high moisture fruits and vegetables in produce bags in the crispers per Engineering Dept. Drew advised that if the customer did not agree with the recommendations to have them contact customer support and provide the SR# and allow customer support to handle the call. Drew advised the info provided today would be documented on the same SR#7734766772. I advised the customer of my findings and my conversation with the manufacturer and recommended they contact customer support with their concerns. No parts replaced today. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS
Near Georgetown, TX 78626
Maurice R
Job Details: 11/11/2022
Arrived onsite to install previously diagnosed parts. Installed the wire harness for the oven. Tested unit to 350? for 15 mins. Unit is operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS08
Near Pflugerville, TX 78660
Cliff
Job Details: 11/11/2022
Arrived on site to diagnose a microwave that has a light not turning off. Found relays in control not opening and replaced control. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Lou
Job Details: 11/11/2022
"Arrived on site to inspect wall oven not heating. Upon further inspection, I tested the unit and found no heat. I placed the unit in diagnostics and found error code F6E4. Also found the unit not connected to WiFi. I removed and replaced the main control (W11261167) and customer connected the unit to WiFi. I retested and the unit continued to not heat. Pulled the unit out onto my dolly and tested and found the thermostat to be bad. I removed and replaced the TOD (WP4449751) and retested. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Austin, TX 78744
Matthew
Job Details: 11/11/2022
Arrived onsite to replace main board per tech line recommendations. Replaced board and allowed 3 min for transition. Power unit and ran calibration. Calibration passed so ran auto test. Test passed without error. Ran normal load and asked customer to monitor. Called customer back later and cycles are completing as normal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78723
Matthew
Job Details: 11/11/2022
Arrived onsite for freezer door not closing properly. Upon arrival inspected unit. Found drawers were not installed properly on previous visit. Aligned drawers and secured. Drawers and door now operating properly. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Granger, TX 76530
Maurice R
Job Details: 11/11/2022
Arrived onsite for washer not completing a washer cycle. On arrival found unit would fill then making clicking noise. Flipped unit up found the cap was bad. Replaced and the unit was still had the same issue. I replaced the splutch it had oil from the cap on it. Tested the wiring from the control board and motor tested good. Replaced the control board and it fixed the issue. No water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lampasas, TX 76550
Tyler
Job Details: 11/11/2022
"Arrived on site for refrigerator needing previously diagnosed sealed system repair. Upon arrival reconfirmed issue and recovered 46g of refrigerant. Installed compressor, drier, access valve, pulled vacuum, and found no leaks. Recharged system with 46g of refrigerant. Informed customer unit would need 24hrs to stabilize temps. No leaks in system found and unit working as designed. Call complete"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430DS02
Near Austin, TX 78732
Vincent
Job Details: 11/11/2022
"Arrived on site for oven, inspected unit and work area. Installed black console and tested microwave and oven, both operating as designed. Office collected remaining balance. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC
Near Lampasas, TX 76550
Tyler
Job Details: 11/11/2022
Arrived on site for dryer not spinning drum. Upon arrival confirmed issue and found motor rotating but drum not moving. Found belt had flipped and wasnt grabbing drum properly. Repaired belt. Found dryer could spin correctly with towels. Call complete
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near San Marcos, TX 78666
Andrey
Job Details: 11/11/2022
"Arrived on site to to test unit for water leak, tested unit found leak coming from drain pump, replaced drain pump tested unit found another leak coming from drain hose connection it some how pulled apart, secured connection properly, ran diagnostics cycle all components tested good no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MGDB850WL0
Near Austin, TX 78735
Scott
Job Details: 11/11/2022
Arrived on site replaced outer door skin . No other issues found . Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Dripping Springs, TX 78620
Kevin
Job Details: 11/11/2022
"Arrived on site and found range is in a garage No gas connections, and burner caps are not present, oven door is not present. Took pictures. replaced main harness Diagnosed by previous technician. Also replaced power cord."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Lampasas, TX 76550
Tyler
Job Details: 11/11/2022
Arrived on site for range not turning broil on (per customer on arrival). Upon arrival found no errors in diagnostics. Found both elements as well as convection element all ohming within specs. Verified stable power supply. Tested unit and found broil heating as designed. Found loose connections on broil element and made sure they were secure to stabilize power connection. Call complete
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS02
Near Morgan's Point Resort, TX 76513
Jonathan M
Job Details: 11/11/2022
Arrived on site for a range that is over cooking items in both ovens. Inspected unit and work area. The customer advised that the upper oven seems to work a whole lot better but the lower oven they cant seem to get the temperature right. I asked the customer if theyve never calibrated their unit and they advised that they did not know how. Tested both units at 375?F back cycles and found the lower oven cycling between 340?F and 365?F. Found the upper oven cycling between 360?F and 410?F. Went ahead and adjusted both ovens and adjusted the lower oven up 15? and the upper oven down 5?. Showed the customer how to properly calibrate the unit and the unit is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78744
Matthew
Job Details: 11/11/2022
Arrived onsite to replace faulty ice maker. Replaced ice maker and tested. Filled and had no leaks. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Pflugerville, TX 78664
Cliff
Job Details: 11/11/2022
Arrived on site to diagnose a range that is not heating at all. Found unit only receiving 120V from outlet. Advised builder of electrical issue and job is complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC
Near Austin, TX 78744
Joe Z
Job Details: 11/11/2022
Arrived onsite to install previously ordered parts. Replaced control and console. Test unit and unit operates as designed.no leaks present at this time. Job complete
We serviced a
KITCHENAID WASHER
Model WTW6120HW0
Near Austin, TX 78747
Matthew
Job Details: 11/11/2022
Arrived onsite for washer making grinding/rubbing noise. Upon arrival inspected unit. Put in diagnostics and found stored error code F8/E1 long fill. Ran diagnostics cycle and found no issues with the valve or supply. Did hear the noise during initial spin cycle. Inspected underneath unit and found worn belt and cam. Replaced both belt w11239857 and cam w10721967. Tested unit and unit is now functioning properly. No noise at this time. Job complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, TX 78633
Gerry C
Job Details: 11/11/2022
"Arrived to inspect continuing issues with flame height. I inspected the unit again and found that when flow requirement is increased from additional burners, the overall flame height of all burners is reduced. Having replaced the regulator already, the issue could have been from the supply or within the chassis. After further testing, found at some point during installation of the unit, the non-factory but acceptable due to installation, 90? elbow added in between the manifold entry and regulator had two pieces of debris within it. The debris was a wire nut and washer and was likely put in there during installation. I removed the debris and tested and the unit then operated as designed. I tested all gas connections that I interacted with and found no signs of any leaks upon completion of service. Operational test good."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near San Marcos, TX 78666
Andrew
Job Details: 11/11/2022
Arrived on site to test unit for not heating past 135. Found oven mat covering entire bottom of oven preventing heat from circulating. Removed mat and tested to 359 with no issues. Advised customer to not place mat on bottom covering ports. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, TX 78626
Maurice R
Job Details: 11/11/2022
"Arrived onsite for dishwasher with error F8E4 F9E2. On inspection found water in the overflow tray, noticed the unit is leaning forward. Open the unit in found the strainer was clogged. I clean the strainer and raised the legs so the water will not run out the over flow tubes. Tested unit twice in diagnostics mode to see if it would fill up and over flow. No F8E4 error."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Round Rock, TX 78665
Paul
Job Details: 11/11/2022
Arrived onsite for a range with a loose door handle. I found the bolts loose on the door handle. I added loctite to the bolt threads and tightened the bolts. The handle is no longer loose and the door works as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model Wtw5057lw0
Near New Braunfels, TX 78132
Andrew
Job Details: 11/11/2022
Arrived on site to test unit for not advancing past sense. Found bad capacitor. Replaced cap with truck stock part W11395618. Unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Austin, TX 78727
David S
Job Details: 11/11/2022
Arrived on site for kitchen aid builtin microwave display not working. I inspected the unit and work area. I found the display leds week and flickering it. I replaced the display board. I ran through all the numbers on the display and found all the leds bright and not flickering out. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Salado, TX 76571
David Z
Job Details: 11/11/2022
Arrived on site to install suspension rods to resolve washer going off balance. Replaced rods and calibrated. Unit working as designed. Call complete.
We serviced a
AMANA RANGE
Model ACR4303MFS5
Near Georgetown, TX 78633
Lou
Job Details: 11/11/2022
"Arrived on site to inspect range oven not heating. Upon further, I found the bake element had a burn out spot on the back left side of the coil (photo). I removed and replaced the bake element (W11182108) and tested. Unit is operating as designed. Customer provided proof of purchase for warranty verification. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDB01
Near Del Valle, TX 78617
Matthew
Job Details: 11/11/2022
"Arrived onsite for not cooling. Upon arrival inspected unit. Found at the time of arrival the unit is cooling. Found fresh food section ideal. In freezer items are frozen. Customer explained ice cream wan not hard. Meats and fruits were frozen. Popsicles looked like they had melted then refrozen. Customer stated if setting freezer temperature on max then temperature seemed good. Removed evaporator cover and found light frost pattern. Found that unit may have slight undercharge. Evacuated system, pulled vacuum and purged with nitrogen. Recharged per spec. Ran unit and view fuller frost pattern. Notified customer to monitor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Canyon Lake, TX 78130
Andrew
Job Details: 11/11/2022
Arrived on site to test unit for not washing. Found wash motor receiving proper voltage(120vac) but not engaging. Replaced unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Niederwald, TX 78640
Joe Z
Job Details: 11/11/2022
Arrived onsite for display not operating. Upon arrival inspected unit. UI control is darkened. Checked polarity and is good. All cooktop burners ignite. Got 120VAC at control. Need to replace control. Replaced control and unit is lit. Test unit by heating oven to 350. Oven ignited correctly and reached 350. Unit is operating as designed. No gas leaks present at this time. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Georgetown, TX 78626
Maurice R
Job Details: 11/11/2022
"Arrived onsite for error message F9e0. On inspection found the outlet was missed wired got 242 vac from neutral to L2, 127 vac from L1 to L2. Informed the CX that the wiring was incorrect."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Temple, TX 76501
Jonathan M
Job Details: 11/11/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the customers model and serial numbers were within the range of repair notated on the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Andrew
Job Details: 11/11/2022
"Arrived on site to test unit for RC door switch broken. Replaced switch, unit working good. Found mullion was sweating excessively. Filled in gap between linear and cabinet with silicone. Advised customer to monitor and if issue persists whirlpool would need to be contacted. No leaks detected. Job complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JBZFL18IGX00
Near Austin, TX 78731
Luis
Job Details: 11/11/2022
"Arrived on site for no ice. Ran diagnostics bf error code,called tech support diagnosed a defective icemaker per tech support to replace icemaker replaced icemaker defrosted fill tube unit working as designed. SR#7735027970"