Service History 12

"Arrived on site and washer is in a retirement community laundry room. inspected washer and found no saved error codes, ran a diagnostic cycle and then a quick wash cycle and both completed properly. Found a commercial detergent dispenser that is not connected to washer. A hose was just shoved into rear panel and a zip tie was put there to hold it. Detergent in bottle does not say HE anywhere. Took multiple pictures. Described all washer issues to community management."

"Arrived on site for LOUD BUZZING.THIS IS HOW IT STARTED LAST TIME. ICEMAKER NOT PRODUCING. LIGHTS STILL WORKING. We checked temps in freezer and found them abnormal. We gained access to the back of the unit to do a amp draw test at complete and found normal amps there. We gained access to the control and tested voltage to the control. We then check continuity through defrost element at the connectors on the control board found no continuity. We then gained access to the FC evaporator and found it incased in ice after cleaning ice we tested the thermal fuses found them good. We performed a continuity test through the defrost element at the element itself and found good continuity there.

Arrived on site for complaints of oven gram damage. Found frame damaged on bottom front left side. Took pictures. Called techline SR#7731676799

"Arrived onsite for washer making loud grinding sound. Upon arrival put unit in diagnostics and found no stored error codes. Tan auto cycle and did not hear noise. Ran individual agitation and spin test and noise was apparent. Inspected underneath unit and found signs of gearcase failure with oil on cam. Also found cam gears had been worn down. Will need to order cam and belt. Returning with gearcase, actuator and hub. Office to reschedule. ; ordrng 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

Arrived on site to test unit for error code f1e0. Maintenance manager has made multiple work orders for same unit. Unit has been previously diagnosed. Needing control to fix issue. Office to reschedule. ; ordrng 1 W11435999 (Control)

Arrived on site for no cool. Found compressor extremely hot and not running,starter tripping,installed a new starter same issue compressor attempting to power on then shuts off diagnosed a defective compressor. Will need R600 tech ; ordrng 1 W11547126 (Compressor) and 1 Nonuvdrier (Non uv drier) and 1 W11506635 (Access valve) and 1 R600tech (R600 tech)"

Arrived onsite for previously diagnosed parts. Upon arrival replaced switch and found element needed to be replaced too. Job Completed customer said it was good.

"Arrived on site to inspect unit for not cooling cab. Upon inspection found no compressor start with all lights and fans working, tested with stock start device with no change. Changed control with no change, ordering start device and cap. Office to reschedule ; ordrng 1 W10798748 (Start) and 1 W10590083 (Cap)"

"Arrived on site for cooling complaint. Found freezer temp slightly warmer good frost pattern,ran diagnostics changed defrost setting to basic adjusted temperature setting in diagnostics"

Arrived on site unit working as designed no issues

Arrived on job for complaints of error code. Found code for stuck button. Will need to replace console. ; ordrng 1 CNOTE (CHECK COLOR SS) and 1 W11449303 (CONSOLE )

Arrived on site to install previously diagnosed parts. Inspected unit and work area.Attempted to replace the motor and found the blower wheel seized onto the motor. Had to chisel out blower wheel and replace both blower wheel and motor. Tested the unit in the unit still would not start. Spoke to CS and was advised to replace to push to start switch. Replace that and still had issues. Is that advised to contact Techline. I call techline and spoke to Drew SR# 7731579791. He had me doing several voltage jacks through the wire harness and concluded that the issue is with the neutral wire coming from the motor and that that was probably our issue all along. He advised to replace the wire harness and to call back if there are any further issues. Replaced wire harness and tested the unit. The unit began to work as designed. Call complete.

Arrived on site and inspected front load washer leaking from the door. Checked the bellow and found an ink pen inside the bellow blocking the drain port holes in the bellow causing leaks. I removed the pen and the customer to wash a load and unit tested properly without any leaks. Job complete

"Arrived on site for no ice. Diagnosed frozen fill tube and water line entering fill tube disconnected,cleared out ice from fill tube,reconnected line to fill tube,ran icemaker through a cycle water filled icemaker"

"Arrived onsite for washer not spinning. Upon arrival found unit had F0E3 error code as well as F0E5 error code, found unit to be operating as designed but severely overloaded took photo to document. Spoke with customer on load size and demonstrated that unit is operating. Job Completed."

Arrived on site for washer needing previously diagnosed door strike. Upon arrival is able to install need a part Ive been reassembled and tested the unit and found the washer is now locking the door as designed and allows you to function call complete

"Arrived on site for freezer that?s. Pt cooling. Inspected unit and work area. The customer advised that the unit does cool but that it doesn?t cool properly. She advised that the unit running temperature is seem to be going between the mid to high 20s up to the 40s. She advised that none of her items in the freezer are actually freezing consistently and is having to throw away a lot of her groceries due to this ongoing issue. She advised that she?s had a number of visits prior to our service today and they have replaced the evaporator fan several times. Checked the evaporator and found no evidence of a defrost issue but did see a good frost pattern. Spoke to SW and had checked the thermistor readings. She advised that based on the complaint, the issue would most likely be with the thermistor harness. Replaced the thermistor harness and tested the unit. The unit began to call as designed. Call complete."

Arrived on site for washer not functioning past rinse cycle. Upon arrival fo7nd f9e1 error indicating a drain issue. Upon further inspection I found drain motor had failed. After further testing I also found dampener rods were bad and inner and outter tub is coming apart. Will need office to reschedule with 2 techs +2hrs return once availability of parts and autho is acquired/known.; ordrng 1 WPW10202459 (Basket) and 1 W10313497 (Tub outter) and 8 WP8540092 (Clamp)s and 2 WP8182512 (Nut)s and 1 W11239040 (Tub outter 2) and 1 WPW10283361 (Nut) and 1 WP8540088C (Pulley) and 3 W10822553 (Shock absorbers)s and 1 WPW10730972 (Drain pump) and 1 Cnote (Need 2 techs unit is front load in garage)

"Arrived on site for a washing machine is leaking water when not in use. Inspected unit and work area. Replaced in the water valve and tested the unit. Unit is working as designed.

"Arrived on site for a refrigerator that?s not making ice. Inspected unit and work area. The customer advised that since the prior repair, the icemaker has been working great. She advised that a week and a half ago, the icemaker got stuck in a sideways rotation and would not make any further ice. She advised that she tried several things to get the icemaker back in the play spot nothing was working. Confirmed the customers complaint and found the unit attempting to turn but the motor completely burned out.Replaced the icemaker and tested the unit. The unit is now working as designed. Call Kathy."

"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, dye dryer, and coupler and place the unit under a vacuum. The unit held a vacuum for 30 minutes. The customer had not defrosted the unit prior to service so I defrosted the fresh food evaporator and replaced all defrost components including the evaporator cover, evaporator fan harness, drip pan, and user interface. Charge the unit and the unit held pressure is at 155 psi on the high side and zero psi on the low side. And if began to cool and is operating as designed.

Arrived onsite for ice maker turning off. Upon arrival found unit had loose connections tightened and cleaned condenser. Unit is now operating as designed. Job Completed.

"Arrived onsite for range not igniting in the oven. Upon arrival the customer informed me that the 2 front burners and center are not igniting as well. I removed the center burner and cleaned out some grease build up. Tested center burner and it is working as designed. I was not able to get the 2 front burners to light even after attempting to clean them up(not very dirty to begin with) I found the oven igniting at first then at some point during preheat it will not re ignite. I did not see the ignitor moving away from burner but attempted to bend it more toward for a temporary fix. I will need to order and return with the DSI, main control, bake ignitor as well as both front burner heads. Ordering additional parts JIC. Office to R/S due to part availability. ; ordrng 2 WPW10515455 (Burner head)s and 1 WPW10333842 (Broil ignitor) and 1 W10833885 (Sensor) and 1 W11161843 (Bake/broil harness)"

Arrived on site to replace previously ordered parts for range. Upon inspecting unit found only issue was burner caps not placed on proper burners causing incorrect flames. Set caps to proper position and all is now working properly.

Arrived on job for complaints of leaks. Found the leak coming from valve. After replacement test operation. No additional leaks detected.

"Arrived on site for noise complaint. Ran diagnostics found loud vibration noise from condenser coils,adjusted coils and tubing vibration noise no longer present"

"Arrived on site for water leaking. Found water leaking from drain,removed compressor cover,disconnected drain tube found obstruction in drain causing water to leak from evaporator drain,replaced drain tube extension with updated drain tube.

Arrived onsite for vent hood fan speed. Upon arrival tested unit and found fan to be functioning properly. Notified customer that fan will begin and increase speed in high mode. Job complete

Arrived onsite to replace previously diagnosed parts. Replaced controls and UI. Tested unit at 350 degrees and unit is functioning properly. Job complete

Arrived on site to install previously diagnosed parts. I installed the stopper and the unit is now working as designed.

"Arrived on site to replace freezer drawer, found drawer was broken and not the part intended, office to reschedule ; ordrng 1 W10858092 (Freezer drawer)"

"Arrived onsite for dryer making noise when in use. Upon inspection found worn bearing wheels. Used drive assembly kit to repair. Replaced bearings, belt, and pulley bearing. Tested unit and unit is functioning properly. Customer agrees noise greatly improved. Job complete"

"Arrived on site to test unit for no ice production and no freezing, tested unit and found no frost pattern on evaporator, found compressor really hot, pulling 1.6 amps

"Arrived on site to test unit for squeaking noise from unit, tested unit found roller supports causing noise, replaced rollers and belt, tested unit, unit working as designed,no leaks detected job complete"

Arrived on site for refrigerator with broken ice tray. Upon arrival I confirmed complaint and found harvest tray broken from motor. After replacing ice maker I reassembled and tested unit. Found ice maker functioning as designed. Informed customer to give unit 24 hrs to fill bucket with ice. Call complete.

Arrived on site for NOT LIGHTING - IF IT DOES START WILL NOT HEAT UP TO TEMP THEN TEMP CONTINUES TO DROP. Tested main control and found one of the relays was faulty. With this igniter is not receiving proper voltage.

Arrived onsite to install previously diagnosed parts. I did not find any issues with the suspension. I replaced the gearcase and cam. I tested the unit in diagnostics and could not create any failures at this time. No leaks detected during time of service. Job complete.

Arrived onsite for dryer not drying. Upon inspection I found the unit is drying but takes multiple cycles to dry a load. I used my thermal lead to monitor temperature fluctuations. I found that with the vent connected the unit will get up to 270ish before cycling which is too high. I disconnected the vent and watched temps again. I found it cycling at 185ish which is normal operating temperatures with proper air flow. I advised the office that the vents need to be checked/cleared of obstruction. The unit is working as designed at this time. Job complete.

Arrived onsite for range with front right burner not operating. Upon inspection I confirmed the complaint. I verified voltage at the terminal block and all connections there were tight. I inspected the burner and all looked good I accessed the switches and found voltage getting to the switch but no burner function. I replaced the switch and then confirmed voltage to the burner but no function to the burner still. I replaced the burner and tested the unit again. The burner and unit are now working as designed. Job complete.

Arrived on site to replaced drain hose. Replaced drain hose test unit and unit test good job complete.

"Arrived on site for 3 parts broken repair guy got sick Won?t clean at all Makes noise Won?t dispatch soap. Placed in diagnostics and got F9E1, F6E1, F7E2. Cleared error codes. Removed kick plate and found wash motor connector was unplugged. Plugged in connector and ran diagnostics cycles. Dishwasher would fill with water, open dispenser, and turn diverter. Sump and motor would not begin washing. Opened junction and tested voltage. Dishwasher is only getting 114 volts at the wall. Explained to customer they would need an electrician to come out to correct the power failure and test the dishwasher once it has 120 volts. If after the voltage is corrected and the dishwasher still isnt working the customer knows to call us back.

"Arrived on site for freezer leaking into the fridge. We inspected the unit and work area. We gained access to the evaporator and found a partial frost pattern. We gained access to the compressor and found it pulling 1.1 amps. The compressor is extremely hot to the touch. We are ordering a sealed system. We are ordering, compressor, evaporator, uv dryer and access valve to be replaced on return trip.The office will reschedule when we have an eta on the parts; ordrng 1 W11506635 (Access valve) and 1 WPW10143759 (UV dryer) and 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 Sealedsystem (Sealed system) and 1 Firstam (First am)"

"Arrived on site for a defective compressor,replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

"Arrived on site to test unit for not drying correctly, tested unit and found loose connections on heating element and venting issues, secured connection to element, unit now heating as designed, advised customer venting needs to be cleared to prevent further damage, job complete"

"Arrived on site to inspect unit for not heating, upon inspection found the mag thermistor broken, replaced and tested with no change, replaced inverter and main board, all functions returned. Heat worked normally. Complete"

Arrived on site for Not spraying water. Water supply works properly. Placed in diagnostics and got F4E3 and F7E1. Powered down unit for thirty seconds and powered back on. Ran through diagnostics and sump and motor would not turn on. Removed sump and motor and installed new sump and motor. Ran through diagnostics and completed all cycles. Heating element sizzled water droplets upon diagnostics completion. No leaks detected. Job completed.

Arrived on site to follow up on refrigerator losing cool. Checked pressures and found unit flat again. Pressurized with nitrogen after not being able to find any dye. Found leak under the thermistor taped to the evap line. Replaced evaporator and charged unit. Retested and verified unit is working as designed. Call complete.

Arrived onsite to replace previously diagnosed parts. Replaced door and nameplate. Insured good seal all around. Unit is functioning properly. Job complete

"Arrived on site to follow up on oven that is not cooking properly, mostly in lower oven. Ran temp checks on unit adtee new control. Found unit is heating properly on top oven. Found bottom oven is getting hot, hit around 450 post preheat, and then dropped down to 270 and took a long time to heat up again. Advised customer the bake element is likely not heating properly, but will also retest temp sensor when oven is out for removal of hidden bake element. Bumped temp +20 in calibration for lower and advised customer to try.

"Arrived on site to replace previously diagnosed console and oven sensor. Installed parts, tested unit and elements not receiving proper voltage. Found wire to element burned out and grounded causing control issues. Fixed wire, replaced control Installed element, tested unit to 350. Unit is now working as designed.

Arrived on site for complaints of right front burner not heating. Found loose to the element. Secured connections and tested unit. All burners working properly.

"Arrived onsite for microwave sparking. Upon inspection found failed mag, capacitor and diode.

"Arrived on site and inspected washer/dryer combo and found drain pump will run constantly, ensured pressure hose was clear and it will now complete a diagnostic cycle. Also ran a quick wash cycle and it now completed properly,job complete"

"Arrived on site for NOT STARTING--ITS JUST BEEPING AND THERE IS A CONSTANT MOTOR SOUND--WONT DOING ANYTHING. Gained access to the unit (unit was pulled out by customer). We check the bottom of unit to check the float switch and found it slightly unplugged. We unplugged it then plugged it back in. We powered cycled unit then test unit and found that it was operating as designed, job complete"

"Arrived on site to reform sealed system in order to replace the defrost heater. I gained access to the compressor and evacuated the system. I installed a uv dryer, and access valve. I re,over the evaporator and installed a new defrost heater. I reassembled the unit and pulled a vacuum on the system. I found the vacuum holding. I put a measured charge into the system and found it holding at 2 low and 135 high.

Arrived on site for Clicking or Clacking Noise - Top Load Washer. Placed in diagnostics and got F7E6. Removed dust cover and found actuator was not engaged into splutch. Removed actuator and installed new actuator. Ran through diagnostics and completed all cycles as designed. No leaks detected. Job completed.

Arrived on site for install of new sump and motor assembly. Installed new sump assembly and tested unit. No knocking noise through all cycles. No water leaks detected at this time.

Arrived on site for complaints of oven not heating properly. Tested unit and found no error codes. Preheated oven to 350 and unit reached temperature in 12 minutes. Checked sensor reading and found it to be accurate. Advised customer on calibration. Job complete.

"Arrived on site and inspected washer and found during the long agitation in the diagnostic cycle nothing happens. During the short agitation the agitator spins but does not move the opposite direction. During the spin cycle nothing happens. Replaced lower harness recommended by tech line on previous visit and now all functions and diagnostics are operating properly. Also ran a calibration cycle, homeowner will run a load and confirm that it is also working in the normal cycle, job complete"

"Arrived on site for the install of previously diagnosed parts. Installed new UI and new control at the same time. Tested unit and everything is working properly. Need to order and replace new UI cover, office to reschedule.; ordrng 2 WD34X21699 (UI cover)s"

Arrived on site for a dryer not drying clothes properly. Upon arrival the customer stated they recently had the ventilation cleaned. I ran the unit and monitored the temperature. I found it cycling from 90?F to 135?F on high. These temps are way to low. Due to the way the unit is installed I will need to order a two man to further diagnose. Office to reschedule. ; ordrng 1 Research (Thermostats)

"Arrived on site for a dishwasher that will start but not run. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I then ran a test cycle on the unit and found the motor not running. I checked voltage to the motor and found 120VAC. I quoted the customer for the motor and installed it. I found the motor now running, but it sounded weak. I found the valve in the unit was barely letting any water in, which is why I could barely hear the unit running. I am ordering the valve and the office will reschedule."

Arrived onsite for dishwasher showing F2E2 and not operating. Upon arrival I confirmed the complaint. I cycled power and was still not able to get any function from the console. I accessed and replaced the UI panel and restored power. This time the unit came on as designed. I was able to put the unit into diagnostics and found F2E1 stored in the unit as well as the complaint error code. I let diagnostics run through and found all functions are working as designed. No leaks detected during time of service. Job complete.

Arrived on site to install insulation that was not installed at time of delivery. Installed new insulation and reassembled unit. Customer still has concerns about the discoloration showing up on their dishes after purchasing this unit.

"Arrived on site to diagnose dryer that is not starting and throwing an F3E1 error. Checked in diagnostic and found error code F2E1 as well. Tried to run unit and it just throws the F3E1. Checked resistance of thermistor at control, and found 12.2K ohms on outlet thermistor. Per tech sheet this is within range at about 72 degrees. Ordering control to resolve, also a console due to stuck key error. Office to schedule when both parts arrive.; ordrng 1 W11526004 (Control) and 1 W11413567 (Console)"

"Arrived on site for a defective inverter,replaced inverter powered unit on compressor powered on."

Arrived onsite for dryer not heating. Upon inspection found incoming power supply insufficient. L1 across to L2 getting 3 vac. Customer will need to have an electrician correct the issue. Job complete

"Arrived on site for complaints of oven not heating properly. Tested unit and found no error codes, and oven ignited right away. Once heated, found that oven would not reignite. Found shorted module. Replaced module, tested unit. Oven working properly."

"Arrived onsite for washer not spinning and or not agitating. Upon inspection I found F7E6 stored in the system. I cleared the error and lifted the unit to inspect the drive. I found the actuator had slipped out of the cam arm and was only allowing spin function. I replaced the actuator, I tested the unit in both auto and manual diagnostics to ensure the shifter stays in place. The unit is working as designed at this time and no leaks were detected during time of service. Job complete."

Arrived on job to replace previously diagnosed parts. After replacement test operation.

Arrived on site to install previously diagnosed parts. I installed the panel and now the unit is working as designed. Call complete.

Arrived on site to test unit for not cooling. Found evap was frosted over. Evap motor running and damper was working as designed. Advised unit needs to be thawed to be able to run further diagnostics. Thermistors are not serviceable. Office to reschedule. ; ordrng 1 W11487480 (Control box)

"Arrived on site to inspect microwave not turning on or heating. Upon further inspection, I tested the unit with a cup of water and the unit failed to operate when pressing start. While the unit should be operating, I pressed on the door button and the unit came on. I removed the unit from the wall and removed the top panel to expose the switches. I tested again and found the same issue. All three switches, along with the interlock, need to be replaced. I am ordering the 3 switches and interlock and scheduled return service . Unit left unplugged for safety.; ordrng 2 WB24X10047 (Switch)s and 1 WB02X21787 (Interlock) and 2 WB24X817 (Switch)s"

Arrived on site to install previously diagnosed parts. Upon further inspection I found the left side of the top rack bowed. Due to this I only replaced the rack. I then tested the unit and it was no longer catching. The unit is now working as designed. Call complete.

Arrived on site to install new wiring harness to resolve burnt and severed harness. Replaced harness and retested. Verified unit now working as designed. Tested oven and found oven heating. Call complete.

"Arrived onsite for scratches, on range found bottom panel scratched cooktop scratched, replaced bottom panel, ordering cooktop and top panel. Office to reschedule upon receiving.; ordrng 1 W11175876 (Cooktop) and 1 W11175523 (Panel)"

"Arrived on site to inspect unit for not drying dishes normally, upon inspection found the unit was working to specs. Heating element worked. Instructed customer to use rinse aid and expect drying to get better after 40-50 washes. Complete"

"Arrived on site and found element connector is broken off, dryer is not heating. Replaced element , job complete dryer is now heating"

Arrived on site for freezer not cooling. We gained access to the inside of the unit. Then gained access to the evaporator where we found it Incased in ice. We proceed to unit into diagnostics and ran a heating element test.we found heating element to be working properly. We the tested for voltage at heating element harness and found 120v. We tested the thermistor and found it to be good. The tested DC volts as the thermistor harness and found good voltage. Whatcha points to the control not operating properly. We ordered the control. Office to reschedule ; ordrng 1 W11496886 (Control)

"Arrived onsite for ice maker not making ice. Upon arrival found ice maker motor was dead, replaced and tested unit is now operating as designed.

"Arrived on site to install previously diagnosed and ordered parts. Due to the unit microwave not heating, I removed and replaced the magnetron and tested. Unit heated as designed. Also removed and replaced the interior bulb and it is operating as designed. Once I had the unit back in its space, I retested and it continues to operate as designed. Job completed."

"Arrived on site for Frosting in the Freezer Section - Side by Side Refrigerator. Found icicles formed on the outer most edge of ice maker housing and more icicles formed at the vent, rear led light, and back top area of bulkhead inside freezer. No frost or ice formed on the evaporator cover. Temps were good in fridge and freezer. Gained access to the ice maker and found additional ice formed inside and underneath ice bin. Removed all ice that formed inside and underneath ice bin. Placed in short defrost and could hear the heater melting the ice over evaporator. Ran ice harvest test and first two times the ice maker gave me a motor failed test. Third time I ran harvest I could hear the motor break free of ice and gave me a passed result of 22. Ran water fill test to ensure water wasnt escaping from the mold creating the ice formed around ice bin and no leaks were detected. Found freezer door gasket was bowing out on the inner edge of the door. Took pic for quick pics in ticket. Also found freezer door gasket bowing a bit at the top of the door. Placed in test seven and set fridge in sub test two to defrost every eight hours instead of being based off of run time of compressor. Ordering new freezer door gasket WPW10355585 and will return with all parts I came with today. Also ordering an ice maker W10873791 to return with JIC. . ; ordrng 1 WPW10355585 (Grey freezer door GSKT) and 1 W10873791 (Ice maker)"

"Arrived on site for a refrigerator with the water not dispensing and ice not being produced. Upon arrival the customer stated the unit began working again. When it was failing they could hear the valve energize, see the UI count oz, but had no water. The customer has changed the filter several times and still found no difference when it was failing. I found this to be an intermittent issue and will be ordering parts for the repair. Office to reschedule. ; ordrng 1 W11512425 (Control) and 1 W11512399 (Valve) and 1 WPW10341320 (Dual Valve) and 1 WPW10394053 (Filter Housing) and 1 W11512401 (UI)"

Arrived onsite for range not igniting on the front left burner. Upon inspection I confirmed the complaint. I found a burn mark on the switch module for the LF burner. With the other burner igniting and them sharing a ignitor I will need to order the switch harness and return to complete the repair.

"Arrived on site for no power to control panel. We gained access to the back of the unit to test voltage at power cord terminals found 240v at line2 to neutral. Tested voltage at line1 to neutral and found no voltage. Tested outlet and found the same results. We determined that there must be an issue at the outlet, breaker or inside the wall. We made the suggestion to the customer to have an electrician come out and check his home wiring between the dryer and the breaker box.customer seemed satisfied with the diagnoses

"Arrived on site to follow up on refrigerator that was not defrosting in the FC. Customer had defrosted prior to arrival. Removed old evap fan harness. Found discoloration, and thermistor over 30 degrees out of range. Replaced harness and verified fan is running. Advised customer to follow up if any issues repeat.

"Arrived on site to diagnose dishwasher with hanging rack. Found right top rack has broken spot welds and separated.Replaced both upper racks and verified unit working as designed. Call complete."

"Arrived on site and inspected dryer and found with the veNt connected airflow is restricted but dryer is getting hot. Moved dryer forward and disconnected vent and airflow is now showing good oh and dryer is still heating. Vent to the exterior of the home will need to be cleaned/cleared to correct issue. Homeowner is not present, spoke with them on the phone to describe the issue pictures of readings can be provided by the office and email if they need them, job complete"

"Arrived onsite for ice maker not operating. Upon arrival found unit is operating as designed, spoke with customer on loading habits ice maker cooling and design. Job Completed. Unit is making ice."

Arrived on site to diagnose a refrigerator with drawers not moving properly in freezer. Tested all parts and components and found no failures to unit at this time. Advised customer drawers may have seized if they hadn't been used for a period of time. No repairs needed and no leaks were found at time of service.

"Arrived on site to install previously diagnosed and ordered parts. Due to the left side panel being damaged and the drum being damaged, I removed and replaced the left side panel and drum and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site for complaints of no water in dishwasher. Put unit into diagnostics and found no error codes. All cycles working. Tested unit in normal wash mode, everything working properly at this time. No water leaks detected."

Arrived on site for a washing machine that was making a loud noise. Upon arrival the customer provided a video. It sounded like either the agitator or drain pump making a noise. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and had the customer point out the noise. I found the noise was a normal agitator function. I gained access to the bottom of the unit and found everything in good shape. I found the unit working as designed. Call complete.

Arrived on site to diagnose a washer that is making unusual noise. Found rear bearing failing Advised customer on findings and unit will need to be replaced.

"Arrived on site to inspect unit for not running normally and no producing ice, upon inspection found the unit was starting to experience a defrost error, customer will need to replaced control board per first visit. Ordering board. Office to reschedule ; ordrng 1 W10843055 (BOARD, CONTROL W/CORE (M044))"

Arrived on site for complaints of water leaking from dishwasher at bottom. Found door gasket had failed. Replaced with new door gasket and tested unit. No water leaks detected at this time.