Local Reviews
Powered by Fluid LOCALProfessional, competent service.
Nick - San Marcos, TX
Refrigerator Repair
Celia - Austin, TX
Great job!
Great service
Jackie - Killeen, TX
My dishwasher was leaking washer from underneath it. It had an extended warranty through lowes and they contacted Appliance Express for service. The tech was very nice and informative took his time to address the issue. I did have to have him coma back out, because the problem we initially though it was it was actually another part, but when I called back to Appliance Express Jordan was very nice and helpful and she got me all set up with another appt . I had a good experience , they are very professional and even dealing with all this covid 19 they were practicing safety measures gloves, masks for the techs, I though that was really great and important. Prior to this issue with this dishwasher I had used them in the past for another dishwasher that ended up needing a new pump, they gave me a price I felt it made for since to purchase a new dishwasher since the dishwasher needing the pump was cheap and come with the house. They said ok and didn't try to be pushy and talk me into just purchasing the new pump.
In home service
Mary - Leander, TX
A washer issue that needed parts changed and time was spent letting me know exactly what was getting done.
Awesome
Michael - Smithville, TX
Freezer Warranty Repair
Brett - Fischer, TX
The office staff was professional and helpful as they should be. My service tech was courteous, knew his job, was careful in my home and treated me with respect and consideration. Overall it was a great experience.
Tech
Dale - Leander, TX
1234
Wonderful service
Rodrick - Manor, TX
Great service, technician was very polite and professional.
Jeremiah - Georgetown, TX
Good Service
Jessica - Austin, TX
The technician was fast and efficient. He worked quickly to fix both my dishwasher and over.
Knowledgeable, Efficient, Polite Technician
Shirley - Hewitt, TX
Great Service!
Lisa - Austin, TX
He was prompt and professional and did not waste any time addressing the issue.
Good experience!
Ray - Georgetown, TX
Well handled request
Gilbert - New Braunfels, TX
Noah did excellent in handling my washer issue, took the time to address the problem and now get to enjoy my new washer.
Friendly and Professional!
Teresa - Cedar Park, TX
Wesley was very pleasant and professional. He solved the issue quickly as well as shared some additional hints for best performance of the dishwasher. Outstanding service!
Excellent Service
Juan - Dripping Springs, TX
It took multiple visits but all repairs were done quickly and professionally
Great service
Nat - Georgetown, TX
Tyler was knowledgeable and diagnosed the problem quickly. Tyler was also very polite and professional.
Great service
David - Hillsboro, TX
Good job
James - Austin, TX
Examined the washer, discovered the problem. Came back the next week with the part & repaired.
First rate customer focused proactive service
John - Georgetown, TX
Quick repair. Professional.
Karen - Dripping Springs, TX
Another Good Service
Ray - Lorena, TX
Once again, the technician was knowledgeable, used all his resources including the special technical service line and was friendly and professional. I wish Maytag wouldn’t have made it necessary for him to continue coming out to replace our icemaker. Including the original one, we are on number 4, ridiculous and not the technicians fault.
Great job
Jesse - Georgetown, TX
Great service!
Marie - Austin, TX
Exactly what we needed!
Dryer Repair
Rosemary - Copperas Cove, TX
knowledgeable & timely , very professional explained his work and the repairs he made
oven issue
Myra - Georgetown, TX
no opinion
Great service. Explained what was wrong.
Fara - Austin, TX
Andrew
Andrew - Austin, TX
Great Service
Agitator
Angel - Del Valle, TX
Started acting up again. Need another service call not good
Refrigerator Repair
Suzanne - Briggs, TX
Clif Leatherwood, repair technician, was knowledgeable, efficient, and on time. He knew what the problem was as he walked in and had the appropriate part on hand. I am not rating cost/pricing since this was warranty work.
Great Service
Stone - Pflugerville, TX
gvowens@aol.com
Gsrth Owens - Dripping Springs, TX
Outstanding service and very courteous service representative
Luis - great guy
Martha - Austin, TX
Very kind & helpful.
Tom
Fom - Georgetown, TX
Clif was prompt, professional and friendly. He diagnosed the problem quickly, repaired it on the spot. A+
Awesome service
Grisel - Georgetown, TX
Tyler B came to fix our oven. He was very polite and quick to fix the problem. Thank you Tyler for great work. If needed, will be using Appliances Express in the future.
Great experience
Mark - Austin, TX
Called on a Monday to report problem. Even with the pandemic, they were able to schedule a repair for 3 days later. Repairman came, fixed, and left. Dryer working fine now.
Warranty Repair
Matthew - Harker Heights, TX
Process takes a bit of time to get done, but during the COVID-19 time they were still working to take care of customers and being careful and protecting themselves and us while working.
Rebecca
Rebecca - Leander, TX
Top notch service
Great service
Wallace - Round Rock, TX
The Best
Jack - Austin, TX
All of the 5 Star ratings for these folks actually understate how good they really are. You can TRUST them!
Great experience
Scott - Austin, TX
Everything was just as expected. On time, kind and knowledgeable people. Great customer experience.
AWESOME!
Lisa - Liberty Hill, TX
very professional, quick, courteous, and informative!
Excellent service
Carol - Liberty Hill, TX
Great service
Albra - Taylor, TX
A 10!
Courtesy - Prompt - fixed it the 1st trip
Michael - New Braunfels, TX
Quick, friendly service
Elida - Leander, TX
Professionally and knowledgeable
George - The Hills, TX
Very friendly and professional
Bill - Lakeway, TX
Great service
Keith - Salado, TX
Great service, tech was courteous and thorough
Blake - West, TX
Diligent, Thorough and Personable Service
Stephen - Round Rock, TX
David, was very personable yet very professional in researching the problem and finding resolution to the cause of our 17 y.o. GE fridge not cooling properly. He was persistent in finding the wiring map to the unit and testing out all the various parts. Turned out the root of the problem was the main control board - it was no longer communicating to the defroster, which created a wall of ice, restricting air flow. He came prepared by already having parts on hand which was a value-add in bringing the unit back to functioning properly and good as new. This is the 2nd time calling on Appliance Express. The first time was for our dryer - we were satisfied with the service provided then thus called this second time. Appliance Express is our vendor of choice going forward.
great review
Charles - Cedar Park, TX
Did an excellent job
Excellent service
Deborah - Austin, TX
Great employee
quick, knowledgeable and painless
Gary - Austin, TX
Great Service
Les - Austin, TX
Timely and complete
Cliff - Horseshoe Bay, TX
Clean, with masks and shoe covers
Good staff, excellent work
Howard - Georgetown, TX
We have been very pleased with our experience with Appliance Express. We first used them last summer, just to order some replacement parts for our dishwasher. Our most recent experience was to fix problems with our washing machine. The office staff are courteous and helpful, and the service technicians are knowledgeable, timely, and informative. We just couldn't ask for any better than we have received!
Very courteous!
Ron - Volente, TX
Service men were extremely polite and helpful
GREAT SERVICE
Leonard - Pflugerville, TX
David was very helpful and friendly. He explained many things that are not listed in the User Manual and gave advice on what to do and expect in the future. Beside testing the unit he corrected an installation problem. If needed I would ask for him to be the tech that visits my home. Thanks very much David!!! Since it was a Warranty Service I wasn't charged but the quoted service fee seems a little high for people living on Social Security. Maybe consider a Senior Citizens discount.
good service.
Turk - Georgetown, TX
I still haven't gotten a receipt.
Kevin Bell Repair of Whirlpool Cooktop
Cynthia - Austin, TX
Your service was top notch with respect to setting up the appointment, the fact that the technician arrived on time and in full safety gear, mask, booties, gloves, and his time efficient and expert repair. There were was little or no diagnosis involved since I related that we had a power outage, electricians had been here to repair wiring to under and over counter lights,and confirm that there was power to the stovetop. I was aghast at the bill for an approximate 40 minute repair, one wire and a new igniter. The labor charge was &179.99 Compared to a service charge of $50 And $144 labor charge for a journeyman electrician and $97.50 for an apprentice for 1.50 hours work each. They also purchased a photo cell and installed it for outdoor lighting during the 1.5 hours. They had already diagnosed the problem when your technician arrived. . While your representative explained the fee clearly and with great attitude, I still feel gouged.
Fantastic Service
Rose - Georgetown, TX
Wore mask and shoe covers. Great job making me feel secure as a senior. Tyler was kind, caring and very professional.
Jim
James - New Braunfels, TX
Service was on time and efficient!
Outstanding Service from Lou at Appliance Express
Joe - Lago Vista, TX
Lou and his assistant (Cayman) where very professional helpful in the repair of the washer.
Great Service
Frankie - New Braunfels, TX
Cordell Harp
Cordell - Round Rock, TX
It's Fixed
B - Round Rock, TX
The ovens were setting the time b themselves. Applicance express fixed them and did the necessary replacement, all while wearing a mask, gloves and keeping us safe
Washer Repair
Kristin - Leander, TX
Very prompt - had their own mask and gloves and booties. Were able to fix problem and gave great suggestions (washer cleaning product)
Great Service
Gary - Liberty Hill, TX
On time. Courteous, professional. If I would have read the user manual more carefully I could have solved the problem myself!
SSR
Barbara - Dripping Springs, TX
Jess
Jessica - Copperas Cove, TX
Very pleased came asap fix everything was a awesome company and the man even said hi to my one hundred year old grandfather
Dryer repair
David - Harker Heights, TX
One doesn't expect that you're going to need your two month old dryer to be repaired. But, we did. The tech was on time, courteous, and efficient. I would definitely utilize Appliance Express again.
Excellent service
Yuliya - New Braunfels, TX
Excellent service! Noah, our service technician, arrived promptly as scheduled; evaluated the problem and corrected the problem and explained what the problem was.
Thanks for the help!
Kenneth - Georgetown, TX
McG
Danny - Round Rock, TX
Great service , quick and precise.
Solved my problem quickly and efficiently
Becky - Georgetown, TX
Knowledgeable
Sharon - Horseshoe Bay, TX
fast and efficient
Christine - New Braunfels, TX
He came on time, was able to evaluate the problem quickly and fix it. I still don't know if what he did alleviated the problem. I need ice cream to test it and I don't have it now.
Amazing Service
Steph Emery - Cedar Park, TX
Professional, fast, efficient, on time, washer works, and I'm happy!
great service
Stone - Pflugerville, TX
Excellent Service
Jane - Austin, TX
Mr. Morales had the needed replacement part and completed the repair promptly in a single visit. He also provided advice on an issue that was very helpful.
Just didn't care
Steven - Round Rock, TX
Repair was totally unacceptable and not representative of appliance express experience in the past.
Dryer Repair
Thomas - New Braunfels, TX
Robert was outstanding! One time and quickly resolved the problem. Thanks Robert!
Great Service
Dawn - Burnet, TX
I am normally leery of purchasing extra warranty coverage on items but this one paid for itself and customer service, tech and time to get out was great.
These guys are so professional
Cynthia - Leander, TX
Every repair person that has been to our home is just ultra professional and helpful.
Refrigerator/freezer not cooling
Charles - Georgetown, TX
My refrigerator quit cooling and a lot of food was is question. I called Appliance Express early on a Monday AM and Paul and Emon were on site withing 4 hours. Fortunately, my problem was a common issue that he even had the part on his truck and was able to have me up and running successfully within 4 hours. In light of Covid -19, they had their masks and gloves on at all time. They are great.
Excellent Service
Peter - Lakeway, TX
Great Service-Well pleased!
William - Wimberley, TX
Resolved problem & so happy he had part on truck that was needed to fix broken refrigerator. Only 1 trip needed to resolve the problem.
Good dignosis of problem and excellent results.
Bette - Red Rock, TX
We had a new refrigerator that was not cooling properly. The repairman arrived at the anticipated tme, was able to properly diagnose the problem very quickly and finished the job in a short amount of time. We are very pleased with the performance of the machine and the excellent results we received.
Fixed our Kitchen Aid Fridge
Mike - New Braunfels, TX
Service provider was able to diagnose our problem and had the necessary parts to fix it with just the one service call.
EXCELLENT!!
David - Georgetown, TX
VERY GOOD TECHNICIAN WHO UNDERSTOOD OUR PROBLEM AND BEGAN IMMEDIATELY TO CORRECT IT. DEFINITELY WILL CALL APPLIANCE EXPRESS IN THE FUTURE
Great service
Keith - Lakeway, TX
Great technician!
Paul - Buda, TX
Brandon is an excellent, competent technician.
Great Service
Analisia - Georgetown, TX
Service was great!
Great service.
Jeanie - Austin, TX
Kevin could not have been better. Totally satisfied.
Great
Ashton - Manor, TX
Top notch. Called before and after
Stackable was her/dryer switch
Michele - Canyon Lake, TX
Was impressed with the first person who took our call. We registered our unit and they found it immediately. A technician was scheduled within 4 days out. I received a text confirmation. The day of I received an update on Robert’s ETA and he arrived on time. He was professional and inefficient. Overall I was very impressed with their actions backing up their warranty.
icemaker
Randy - Salado, TX
Bravo! Excellent, Prompt Service
Richard - Austin, TX
Whirlpool Ice Maker stopped making ice. Called Appliance Express and schedule service call. Technician arrived on time, very professional and polite. Diagnosed the problem, had the part on his truck and job was completed in about 45 minutes. Second time we have used Appliance Express and will do so again in a heart beat. Thank you!
Great service!
Sandra - Georgetown, TX
Great service! Helpful, knowledgeable, patient and very reasonably priced.
Don
Don - Horseshoe Bay, TX
Very Well Done
Steven - Lakeway, TX
Very Knowlegable
Outstanding service on our Freezer
George - Harker Heights, TX
Service Tech Alvin was outstanding in every respect - Courteous, professional and highly competent
Fixed problem a week after it should have been fixed the first time by previous tech.
Earl - Georgetown, TX
Chase did an excellent job.
Bait and Switch Pricing & 3 Different Techs Over 4 Weeks
John - Austin, TX
Appliance Express sent 3 different service technicians over 4 weeks for the same problem. Kevin (1st rep) replaced fuse but didn't run a comprehensive diagnostic. Fuse failed the next day. Brandon (2nd tech) said he knew what needed replacement, but the Office didn't put any parts in his truck. Brandon quoted "around $260 parts and labor." Richard (3rd tech) ran diagnostics, replaced fuse and fan, BUT HE CHARGED $366!! $100 more than Brandon said for exactly the same repair. And Richard NEVER GAVE ME AN INVOICE! Very poor service and extremely disappointing customer experience.
pricey,but great service
Pat - Leander, TX
Great service
Linda - Buda, TX
Communication was great easy to setup service
Fridge Area not cooling
Danny - Georgetown, TX
Problem was fixed as far as I can tell. It took a week for someone to service. I don't have a 2nd fridge. Spending $2K for a fridge I would expect it to be more reliable. On had this unit for 3 years.
Mrs. Williams
Linda - Killeen, TX
Quick service
Lucia - Austin, TX
Quick service and explained how to unlock
Very competent
James - Del Valle, TX
Scott and his helper were very efficient and thorough. And very careful during this pandemic. Just wish I knew if I should have replaced my range instead of repairing it since it was so expensive. Thanks, I will definitely call you in the future should Ineed a repair service.
Great Service
Scott - Austin, TX
Requested Survey
Shannon - Austin, TX
Technician was very knowledgeable about dishwasher being serviced. He provided good insight and recommendations for usage. Price for service fee & labor seemed high.
Very professional service
Kelly - Austin, TX
Jacob called in route and showed up on time. He was kind and professional. He dignosed the issue, repaired and replaced the ice maker. Well done!
Oven
Bobby - Taylor, TX
He replaced the ignitor. Shortly after he left, I made something and then it stopped working again. I was not happy and now have to wait another week for an appointment. He was a friendly guy but I'm just wondering if more than the ignitor was faulty.
Efficient and convenient
Steven - Austin, TX
Kathy
Kathy - Austin, TX
Kevin provided excellent service. He was thoughtful, informative, helpful and a pleasure to meet. Assuming he is representative of all your service people, I highly recommend Appliance Express. Thank you.
Excellent experience
Jeff - Hutto, TX
Our rep was knowledgeable and very professional.
Carolyn
Carolyn - Austin, TX
Great job..
Great service
Charles - Kingsland, TX
Knew exactly what to do. Maintained appropriate social distance and completed job quickly.
Great service
Sanda - Austin, TX
Great job. Service person was very knowledgeable quick service
Wanda - Spicewood, TX
Great service!
Kristi - Spicewood, TX
Problem was diagnosed quickly.
Excellent communication with great customer service
Hammad - Cedar Park, TX
Amazing service!!
Jennifer - Cedar Park, TX
Great service
Helen - New Braunfels, TX
Noah did a great job replacing the mother board on the oven/microwave. He was prompt and courteous, and very knowledgeable about his replacement job.
Maytag Repair
Betty - Taylor, TX
Andy was an excellent service tech. He was quick and efficient.
Highly professional
Suzette - Manor, TX
The 2 guys that came to work on my dishwasher were very kind and exceptional at their job. I received helpful information on what can cause problems and prevent my appliance from working correctly and how to keep it in tip top shape.
I got my money’s worth!!!!
Bernadette - Belton, TX
Al did an amazing job cleaning & fixing my Electrolux dryer! He showed me what was wrong & gave me great service tips! Yes- I will reach out to him & recommend him for these technical services! Thank you sooo much!
Great service
Jay - Leander, TX
Lou Soldan was here right on time and did a great job. He and his partner were extremely professional and courteous. We have not had time to completely test our Maytag washer but our problem with having no hot water appears to be fixed. I would recommend Lou and Appliance Express. Thank You.
Great service!
Paula - New Braunfels, TX
Professional service
Cynthia - San Marcos, TX
Noah was patient, explained everything and very professional.
Great Service
Elizabeth - Round Rock, TX
Round Two, hope this works
Ray - Lorena, TX
The tech was great, unfortunately the original icemaker didn't last and neither did the second one. Not the techs fault and he took care of it in a timely manner.
Don
Don - Georgetown, TX
Great service, great attitude. Will highly recommend!
Carolyn - Austin, TX
In such a time of stress as this pandemic, this technician was A-1 perfect in observing protocol. He was also proficient and eager to answer customer questions. I made sure I have two reference cards to hand to a friend looking for service.
GREAT SERVICE
Kandi - Kyle, TX
CAN'T COMMENT ON THE PRICE, NEVER HAD SERVICE REPAIR DONE ON A REFRIGERATOR BEFORE.
Great Service
Beverly - Lago Vista, TX
Excellent service, unable to repay due to lack of parts.
Margo - Austin, TX
Great service
Wanda - Spicewood, TX
Was on time. Knew what to do to correct problems Was in and out quickly
Worked great
Keith - Austin, TX
I was not at the house at the time of repair, but was kept in the loop via phone calls. Tyler did great.
Excellent service and great follow up
Richard - Leander, TX
On time and fixed as ordered. Highly recommend
Great Service
James - Round Rock, TX
Microwave
Zandra - Austin, TX
Each service person was polite. The frustration is with warranty work requirements by Frigidaire. This caused there to be 5 service calls to repair the few months old appliance. During the COVID pandemic. Horrible!!
Great service!
Amy - Woodway, TX
Ice machine
IceMachine -
Overall, the technician is pleasant. However, he did not fix the ice machine. The company will not send anyone here till the following week when they should have someone over to fix it the next day.
Terry
Terry - Cedar Park, TX
It was a great and smooth service call.
Great service
Laura - Round Rock, TX
Great Service Teck
John - Austin, TX
Great Service
MC - Harker Heights, TX
Al Rhoden was a professional in all ways. He quickly diagnosed the problem and fixed it. He even sanitized his work area before leaving! I am sorry that it took 5 days to get an appointment to get the oven fixed.
Washing Machine
Chris - Austin, TX
Quick
Douglas - Austin, TX
Super Service
Suzette - Killeen, TX
Our technician was super! Arrived within the time frame scheduled. Wore gloves and a face mask which made feel so much better about having in-home service. Fixed the problem promptly and professionally. Couldn’t have been any better!
Prompt and Professipnal
George - The Hills, TX
Kelly
Kelly - New Braunfels, TX
Great service. Very friendly over the phone and technician was very courteous, quick, and did a great job!
Great service. Knowledgeable representation. Quickly fixed issue.
Pat - Austin, TX
Service tech was actually early and very efficient. Completely Repair and explained problem.
Ruben
Ruben - Kyle, TX
Very good service
Great service
Gigi - Georgetown, TX
The serviceman arrived in a timely fashion; was courteous; informative and took care of the repair work promptly. The only reason I gave 4 stars is because I thought the cost was rather steep.
Paula
Paula - San Marcos, TX
Great service
Estelle - Liberty Hill, TX
Fast and great Warranty Service
Holly - Bastrop, TX
Andy was fast and knowledgeable. Once I explained to him what was going on he knew exactly what it was.
On time and fixed the problem quickly.
Debbie - Austin, TX
Ben
Benjerman - Harker Heights, TX
Maytag
Angel - Del Valle, TX
Good service technician
Response time was excellent
Jack - Georgetown, TX
Our large refrigerator quit working. We lost our food that was in there. I left a voice message with Appliance Express that night and they were out the next morning. I needed a new compressor which they had to order. They quickly installed the compressor and I was up and running again.
Great service--very informative
Jacob - Kingsland, TX
These guys taught us alot about how to care for our ice maker.
Thanks Noah
Nina - New Braunfels, TX
Even though our water for the dishwasher was off, Noah was gracious. We're not experts so we had no idea the water was off. Thank you Noah!
Awesome service
Rebecca - Marion, TX
Your technician Noah was very helpful and courteous.
great service
Michael -
arrived on time, good job
Great service
Mike - New Braunfels, TX
Your tech got there on time as scheduled and did a good job. The only thing was he did not replace the plastic cover for the light on the microwave. he replaced the damaged filter / screen and light bulb. still missing cover for light.
Below Average Experience
Samantha - Spicewood, TX
I bought 4 major appliances (washer, dryer, French Door Refrigerator and Top Freezer Refrigerator through Home Depot. When I purchased end of March everything was in stock and set to deliver April 2nd. I purchased a new home that did not have any of these appliances and had no back ups. I received a call April 1st that the Top Freezer Refrigerator was out of stock and would not be delivered until end of April. That was fine as this was going to the garage. I confirmed with the representative that the other 3 appliances would be delivered as scheduled on April 2nd. She confirmed. Hesitant that this was actually the case I called Home Depot and they confirmed my entire order was to be delivered April 20th!!! The Home Depot Rep got on the phone with Appliance Express and arranged a partial delivery. Delivery on April 2nd. The two men delivering the appliances seemed very annoyed with each other and did not work well together. It showed the lack of communication as they dented the front drawer of my French Door Fridge after banging it off my counter tops and they ran the back of the fridge into my banister. Luckily no damage to my home but I am now awaiting a replacement fridge. I hope the next two deliveries (replacement fridge and outdoor fridge) will be more efficient and a better experience.
Great customer service
Olivia - Nolanville, TX
Excellent Service
Jennifer - Lakeway, TX
Reliable top notch service
Awesome service, very happy customer.
Rachel - Austin, TX
The guys were fast, prepared and efficient. I will use them again.
Wonderful and efficient service.
Leonard - Austin, TX
Considering the pandemic I was very nervous about having a service person show up in my house. But after Kevin arrived in full gear...face mask, etc. my nerves were put at ease. We spoke to him through a closed door and he efficiently found the problem and fixed it. Thank you! There’s no way we could have survived without our washing machine!
Great service and timely repair
John - Granger, TX
Great Service
Susan - San Marcos, TX
Appliance express was very organized and professional. Brandon was on time and completed the job quicker than we expected. We appreciate your help.
Fast, Efficient, and Courteous
Dave - Leander, TX
Pleasant experience
Barbara - New Braunfels, TX
Although I had to place another service call, we got the problem solved! Noah always displays a courteous demeanor and great customer service.
Knowledgable, efficient and polite service.
John - Round Rock, TX
The service call was to replace the compressor in my refrigerator. Techs were on time, worked efficiently and were very pleasant to deal with.
great service and timely.
Nicole - Austin, TX
Both times, the technician called to let me know he was on his way. I was happy to have my dishwasher fixed. All my questions were answered also.
Great Service!
SC - Georgetown, TX
The technician was timely, knowledgeable and professional in his demeanor.
Efficient Friendly, Knowledgable, Service
Mark - Crawford, TX
Representative arrived as scheduled. Was friendly, and instead of assuming what the problem was, called the manufacturer's help desk to confirm. The repairs were made. The technician had the parts on his truck, so we didn't have to wait additional amount of time for the parts to be ordered and installed at a later date. The microwave repairs were completed and we have not had any additional problems since. Thank you.
Excellent service as usual
Mark - Dripping Springs, TX
Microwave issue was repaired quickly by technician who had the correct parts.
Sylvia
Sylvia - Cedar Park, TX
The gentleman that came out was great.he was very knowledgeable about whirlpool. Paul new what to do as soon he got our home. Also he covered up and had gloves and shoes covers on , he was very cautious about the service call .
job well done
William - Georgetown, TX
took three trips but they got it fixed
Pleased as always
Steven - Elgin, TX
Excellent service
Cindy - Austin, TX
We don't want anyone except Clif coming to our house! He's the best!
Friendly Efficient Service!
Wendy - Leander, TX
Amid our current world circumstances, I am so grateful I got a refrigerator warranty service appointment so soon after my compressor was going out. The technician offered excellent customer service and quickly identified the problems my refrigerator was having and fixed them in under 2 hours. My foods were saved. Great customer service. Very happy.
Good Communication
Maria E - Lockhart, TX
Excellent service, as usual
Michael - Round Rock, TX
Appliance Express is always professional, courteous, and efficient. Thanks!
Awesome service. Knowledgeable Tech.
Leah - Hutto, TX
Efficient service!
Suzannah - Austin, TX
Convenient & Timely
Jen - New Braunfels, TX
The appointment was quick, and the technician was great. Thank you!
Excellent Service
Ken - Leander, TX
Responded quickly to our service call. Knowledgeable. Efficient. This was warranty service. We'll certainly use this company regardless of warranty going forward.
nice and fast
Katerina - Manor, TX
Andy was super nice and helpful and fast. What more can you ask for?
Great service
Mt - Kingsland, TX
On time, great service, very knowledgeable.
Brandon was very proffesionable
Paul - Canyon Lake, TX
My experience was great and I would recommend themm to e anyone
Great service!
Greg - Cedar Park, TX
Great service!
excellent service
Ronald - Kempner, TX
He showed us we didn’t have a problem with the washing machine but with understanding the written information that came with the appliance. the printed instructions didn’t give information that would have helped us and prevented the service call. Lacking instructions we needed.
Kevin B.
REFRIGERATOR MAYTAG MFI2570FEB02 "Arrived on site and inspected refrigerator and found icemaker is turned off, ice bin is missing. Found ice bin is in the garage broken into two pieces, cycled icemaker and it leaked. Replaced icemaker, cannot reset power to refrigerator which breaker it is is unknown, could not unplug refrigerator there is too much loose stuff around it. Also replaced ice bin, job complete."
Kayman B.
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for refrigerator not dispensing ice. upon inspection I found FC=0 and RC=36 and the ice bin full of ice but looked like it had partially melted and clumped together. The ice chute was full of ice on arrival. I steamed out all the stuck ice and accessed the ice maker. I ran test 120 and the IM would not advance past step 2. I called techline and the had me test voltage to the IM. I found voltage going to the IM so techline recommended replacing the ice maker. I removed the ice chute cover and it looks like a foam gasket in the chute is folded under the plastic. I am ordering the ice maker (W11115534)and returning with the UI just Incase. Also ordering permagum to add to the ice chute. ; ordrng 1 W11115534 (Ice maker) and 1 Permagum (Permagum)
Tommy O.
WASHER MAYTAG MVW7232HW0 Arrived onsite for unit off balance load error code. Upon arrival found unit wasnt level correctly contributing to off balance load. Spoke with customer about weight distribution during washer loads. Tested unit found unit is operating as designed. Cleared error codes. Unit is operating as designed. Job Completed.
Scott M.
REFRIGERATOR KITCHENAID KRSC500ESS00 Arrived on site for Apex refrigerator exchange. No water leaks detected at time of service job complete
Richard P.
MICROWAVE WHIRLPOOL WMH32519HZ4
Noah D.
MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site to inspect microwave for not heating correctly, upon inspection found the mag clicking and stopping heating, replaced mag cap and diode, no problems found. Complete"
Justin M.
WASHER WHIRLPOOL WFW560CHW0 "Arrived on site for washing machine running to long. I put unit into diagnostics mode and found stored error code F8E1 for long fill. I put unit into test mode and found the hot water valve would not turn on. The test cycle in general was not cycling correctly. The UI was slightly unresponsive. I found a bad ACU and hot water valve. I replaced both and tested unit. Unit now being responsive, but hot water not coming out. I tested the valve at the wall and found it not sending any water to unit. I advised customer to reach out to a plumber. Call complete."
Leonardo C.
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site to replace control board. Replaced board test unit and unit test good job complete.
Jimmy J.
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site to install replacement part. Customer was not home and requested I leave the new grate at their front door. Placed new grate still inside box at front door. Job completed.
Brandon C.
OVEN WHIRLPOOL WOD77EC0HS02 "Arrived on site for customer complaint of unit not heating properly, found lower oven broil oven was not heating due to wire not being connected, I connected broil element, unit tested good."
Andy B.
DISHWASHER MAYTAG MDB4949SDZ0
Noah D.
RANGE WHIRLPOOL WFE515S0ES0 "Arrived on site to inspect range for not heating correctly. Upon inspection found the front two switches not turning off,customer accepted. Replaced both switches.
Justin M.
MICROWAVE WHIRLPOOL WMH31017HB4 "Arrived on site for a microwave that would intermittently stop and the fan would not turn on. I found that the fan motor was bad and would not turn the fan. If you manually started the fan by spinning it it would work. I found the unit would stop heating and the mag would intermittently turn off about 2-3 minutes into microwaving. I found the unit would intermittently not work. I found mag and thermostat, fan motor, cap, and controls bad. I replaced all. Unit now working as designed. I ran microwave several minutes and it no longer shutoff. The fan is now working. Call complete."
David Z.
COOKTOP WHIRLPOOL WCE55US0HS01 "Arrived on site to install new cooktop knobs. Replaced knobs and tested all switches. All engaged smoothly with no resistance, so all is working as designed. Call complete"
Jonathan S.
DISHWASHER GE GDT635HSJ2SS Arrived on site to install previous diagnostics part. Removed failed turbidity sensor. Found sensor DOA and found temp sensor is built in to flood switch on this unit. .; ordrng 1 WD21X10519 (FLOOD SWITCH )
Jonathan S.
WASHER WHIRLPOOL MHW8000AW0 Arrived on site for washer leaking durning self cleaning cycle. Inspected unit and work area. Found water droplets from air vent. Performed diagnostics mode and ran test cycle without automatic soap dispenser. Found unit still has suds buildup in unit. Found diverter working in test mode. Called tech support and spoke with Leon. He stated to flush suds put from unit. Sr# 7729911524. Ran test cycle and let unit fill and canceled. Ran cleaning cycle and let unit fill and canceled. Ran another cleaning cycle and customer to allow to complete. Unit operation tested good. No water leaks detected during service.
Andy B.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher damaged dispenser. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Andrew H.
DRYER ROPER RED4516FW0 "Arrived on site to test unit for element not shutting off and tub not spinning. Found element grounding out internally. Also found bad thermal fuse. Replaced element and thermal fuse. Tested unit, unit works good. Job complete."
David Z.
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site for microwave not starting. On arrival found console screen locked up and frozen on cooking. Went and power cycled unit from breaker box and reset. Checked unit and it was again responsive after reset. Provided customer with instructions and contact info for whirlpool WiFi team to get unit connected for updates. Unit is now working properly. Call complete.
Brandon C.
DISHWASHER GE GSD4200J00BB "Arrived on site for customer complaint of unit it advancing during wash cycle, found failed timer, ordering timer. ; ordrng 1 WD21X10200 (Timer) and 1 WD16X10008 (Cam timer)"
Tommy O.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived onsite for dispenser pad not operating correctly. Upon arrival found unit pad plastic tabs broken. Replaced pad and tested. Unit is now operating as designed. Job Completed.
Jonathan S.
TRASH COMPACTOR ELECTROLUX 99526808A Arrived on site trash compactor right rail broken. Inspected unit and work area. Found model tag has been removed. Found plastic piece that holds bearing glide in place missing.
Justin M.
REFRIGERATOR WHIRLPOOL WRF535SWHV02 Arrived on site to install previously diagnosed parts. Took out the old ice maker and found fill tube frozen. Steamed out fill tube and installed new ice maker. Unit now working as designed. Call complete.
David Z.
WASHER WHIRLPOOL WTW8240YW0 "Arrived on site for washer throwing error F51. Ran unit and checked error, found F51 is for the RPS assembly. Tested unit in manual diagnostics and was able to get it spin, but it was hard and kept stopping when spinning by hand. Spins freely with rotor off. Found the driveshaft was rusted out, bearing shot, and casing is also rusting. Unit has a bad odor coming from water in the tub that is persisting. Recommended we replace the tub assembly to resolve the rusted out driveshaft bearing and odor.
Leonardo C.
DISHWASHER KITCHENAID KUDL03FVSS3 Arrived on site to test unit for unit not washing correctly. Test unit and found clogged and broken sump and motor. Also found broken dispenser. Will order new sump and motor office to reschedule ; ordrng 1 WPW10780877 (Sump and motor)
Clif L.
RANGE KITCHENAID KSGG700ESS1 Arrived on site to diagnose an oven that is not cooking at proper temperatures. Tested unit and found oven cooking too low. Adjusted calibration to compensate for offset. All is working properly at this time.
Clif L.
RANGE WHIRLPOOL WGG745S0FS02 Arrived on site to diagnose a range with an oven that will not operate. Found switch on regulator in off position preventing gas flow to ovens. Turned on switch and tested unit. Found all is functioning properly at this time.
Leonardo C.
DISHWASHER GE GDT635HSJ6SS Arrived on site to replace console. Opened second console test good job complete. M
Matthew Z.
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite for washer not spinning out clothes. Ran diagnostics and found no stored error codes. Ran auto test cycle and all passed. Ran a normal load with towels and unit performed as designed. Did notice prior to testing that the drain hose was too far down drain pipe. Made adjustments. Could not duplicate the issue. If problem persist, recommend replacing control and stator motor. Job complete"
Andy B.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Matthew Z.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived onsite to replace previously diagnosed parts. Replaced magnetron, capacitor and diode. Tested unit and unit is functioning properly. Job complete"
Luis M.
REFRIGERATOR KITCHENAID KFCS22EVMS4 "Arrived on site for cooling complaint. Found condenser coil blocked with debris cleared condenser coil found compressor making odd noise replaced compressor assembly,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
Jonathan S.
DISHWASHER KITCHENAID KUDS35FXSSA Arrived on site to install previous diagnosed part. Removed upper dish rack and broken adjusters. Installed new adjusters and tested rack operations. All tested good no water leaks detected.
Jimmy J.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to install previously diagnosed part. Removed pump and motor and installed new pump and motor. Ran through diagnostics and dishwasher is s running as designed.
Kevin B.
REFRIGERATOR GE ZISS420DRISS "Arrived on site and found customer is experiencing temperature ranges from; Freezer range -2 to -12, fresh food range 38 to 46. These temperature ranges are considered normal. GE has already been out 4 times and replaced several unknown parts and determined nothing further can be done. Another company has been out twice, we are the third.
Scott M.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 Arrived on site for apex refrigerator exchange. Echchange unit all checked normal. No water leaks detected at time of service. Job complete .
Kevin B.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site and inspected refrigerator and found customer is experiencing food freezing on the top shelf only of the fresh food section. Spoke with techline and currently fresh food top shelf is 40 degrees, freezer is 8, spoke with techline and they recommended raising the fresh food temperature to degrees and rearranging the drawers. If this does not correct issue they recommend replacing user interface. 7729908195"
Justin M.
COOKTOP WHIRLPOOL WCG55US6HS00 Arrived on site for a cooktop not igniting. Upon further inspection I found a breaker that was unlabeled and would continue to pop. I tested voltage at wall to cooktop and found no voltage at wall. I advised customer to reach out to an electrician.
Robert J.
REFRIGERATOR KITCHENAID KBF042FTX02 Arrived on job for complaints of icemaker leaks. Found mold on icemaker not sealed and it now leaks. Replaced icemaker and test.
Jonathan S.
OVEN WHIRLPOOL WEE510S0FS2 "Arrived on site for range after running self clean it had stain the stone backsplash. Inspected unit and work area. Found stain on backsplash is where the smoke stack exit oven. Found unit touching wall and recommend to pull out about a half inch. Performed diagnostics mode and checked for fault codes, none found. Found this model is not equipped with cooling fan. Found all operations working as designed."
Jacob S.
WASHER WHIRLPOOL WET4027HW0 Arrived onsite to look at unit for leaking. Was able to get access this time. Put unit in diagnostics and as soon a water was called. Saw water leaked out. Stop the unit. Found that the cold water side of the valve was broken off. Ordered part. Rescheduled with customer. Customer would prefer same tech to come back; ordrng 1 W11222849 (Water valve)
Kayman B.
DISHWASHER WHIRLPOOL KDTM604KPS0 Arrived onsite to install previously diagnosed parts. I installed the control and drain pump. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
Jimmy J.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site for unit has a bad seal and ice if forming around everything. Found ice build up on the top section of freezer cavity preventing the gasket from properly sealing. Used my steamer to remove the ice build up. Freezer door closes as designed. No further repairs needed. Job completed.
Matthew Z.
DISHWASHER KITCHENAID KDTM354DSS4 "Arrived onsite for dishwasher leaking. Upon inspection found unit leaking significantly from sump and motor assembly. Unit had been leaking for some time and saturated the floor and cabinet compartment. Replaced sump and motor, tested unit and unit is functioning properly. No leaks present at this time.
Jacob S.
RANGE KITCHENAID KCGS356ESS00 Arrived onsite for unit giving off high flames. Turned down the pilots and turned down the amount of gas coming in to even out the flames. Only the right front burner had un even flames. Ordered parts. Office to reschedule.; ordrng 1 W10819916 (Burner caps) and 1 WP8286815 (Burner head)
Tommy O.
OVEN WHIRLPOOL WFG550S0HZ1 Arrived onsite for unit convection bake not working. Upon arrival found unit fan ohms far two high replaced fan and tested again. Found unit control sending intermittent voltage ordering control. Office to reschedule.; ordrng 1 W11258611 (Control)
Jacob S.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived onsite to replace part. Upon taking apart switch for the water dispenser. Found that the switch was turned around and never placed correctly inside the dispenser button. Corrected switch. Tested unit. Unit tested good. No leaks at this time. Job complete.
Kayman B.
DRYER WHIRLPOOL WED6620HC1 Arrived onsite for dryer collecting water in the vent hose. Upon inspection I found the UI dead and not powering on. I verified voltage at the terminal block . I explained that an obstruction in the air vent is most likely the cause of the issues. The moisture will not escape and instead travel back up to the control and short it out. I went to the vent outside and found the outlet packed with lent confirming the obstruction. I am ordering the UI(W11351728) for repair and main control just in case (W11388022) orfice to R/S due to part availability. ; ordrng 1 W11351728 (Console) and 1 W11388022 (Control)
Wesley P.
MICROWAVE FRIGIDAIRE FFMV1645TS Arrived onsite and repaired unit by replacing switches and door. Unit is now operating as designed. Advised customer on repair.
Scott M.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site for apex exchange of oven ,exchanged oven . All checked normal. Job complete ."
Jimmy J.
MICROWAVE WHIRLPOOL WMH53521HZ Arrived on site for Microwave is making a load buzzing noise when touching the start button. Found magnetron was making the noise customer reported.
Brandon C.
WASHER WHIRLPOOL WFW92HEFW "Arrived on site for customer complaint of unit not draining water out of door bellow, found drain holes in door bellow were clogged, I removed clog, unit tested good."
Tommy O.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite for refrigerator making loud noise. Upon arrival found unit damper door dragging and motor very loud ordering a new one. Office to reschedule upon receiving air diffused W11164593.; O-emld tckt
Clif L.
WASHER WHIRLPOOL WTW4816FW2 Arrived on site to diagnose a washing machine that is not rinsing. Tested unit and found failed control. Replaced control and tested unit after calibration. All is working properly at this time. No leaks were found at time of service.
Richard P.
COOKTOP IKEA ICS655DS00 Arrived onsite for the cooktop RR burner not igniting. During testing found that the burner switch had come off. Reattach burner switch and All burners work good. Upon inspection found that the knobs had broken during operation. Will need to replace burner knobs. ; ordrng 5 W11190813 (Knob)s
Robert J.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on job to replace previously diagnosed part. After replacement test operation light in freezer working properly.
Richard P.
REFRIGERATOR WHIRLPOOL PSS28KSHECSS Arrived onsite for the refrigerator not dispensing ice properly. During testing found that the ice ice motor was no good. Replaced auger motor and all functions tested good and its dispensing ice good. Complete
Tommy O.
REFRIGERATOR GE PYE22KSKESS Arrived onsite for ice leaking from front of freezer. Upon arrival found unit drain was clogged and frozen over. Ordering new drain tube as customer have stated theyve cleared it in the past. Let customer know in order to gain access unit freezer will need be unloaded.; ordrng 1 WR02X28554 (Drain tube)
Tommy O.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived onsite for previously diagnosed parts. Upon arrival replaced UI and motor evap. Found unit motor evap till not operating as designed. Ordering unit main control and motor evap just in case. Rescheduled for Friday the 5th.; ordrng 1 W10811364 (Control) and 1 W11032800 (Motor evap)
Clif L.
REFRIGERATOR GE PFSS5RKZASS Arrived on site to replace door gasket and water valve for refrigerator. Replaced both parts and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Robert J.
WASHER WHIRLPOOL WFW6620HW0 Arrived on job to replace previously diagnosed part. After replacement test operation. All buttons are working. No leaks detected at time of service
David Z.
DRYER KENMORE 110.828361 "Arrived on site for dryer that was not drying at all, just tumbling. Diagnosed unit and checked wiring. Verified cutoffs and thermal good, but element is showing open. Found a break in the element coil. Replaced element and removed fistfuls of animal hair from the unit. Retested and all is working as designed. Advised customer that they need to be removing the bottom panel and cleaning all the horsehair out since this is a stable, at least once a month.
Brandon C.
DISHWASHER GE GDT720SSF4SS "Arrived on site for customer complaint of unit not heating, found heating circuit tested good at control board, found failed heater relay on control. I replaced control, unit tested good."
Andy B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ01 Arrived on site for refrigerator making noise. Tested and inspected unit and found failing damper. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 WPW10479155 (Damper) and 1 Seenote (Office to schedule)
Wesley P.
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite and found unit would need control for f1e0 error. Ordering control to repair. ; ordrng 1 W11204514 (Control)
Robert J.
WASHER WHIRLPOOL WFW85HEFW1 Arrived on job for complaints of error code. Customer also stated the basket hard to turn sometimes. Unable to duplicate error.
Jimmy J.
MICROWAVE WHIRLPOOL WMH32519HB4 Arrived on site to install previously diagnosed parts. Removed both interlocks and installed new interlocks. Tested microwave and found the filter board needed replacement too. Removed filter board and installed new filter board. Microwave powered up. Heated a cup of water for one minute. Water was plenty hot. No further repairs needed. Job completed.
Leonardo C.
DISHWASHER MAYTAG MDB7760AWS0 Arrived on site to test unit for dispenser not opening. Found dispenser solenoid melted. Replaced dispenser test unit and unit test good job complete.
Lou S.
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site to complete a sealed system repair. Removed and replaced the compressor, dye drier & access valve. Pulled vacuum from system and placed 5.5oz of R134a refrigerant. Tested system and unit is operating as designed. Found frost built up on RC evaporator and removed with steamer. No water leaks observed during service, job completed."
Leonardo C.
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site to test unit for center burner flame low and not boiling water. Test unit and found flame correct and even turn flame up and customer did not accept that. Advised customer I couldnt turn unit up any more that it was already to max. Job complete.
Wesley P.
COOKTOP GE ZEU30RBFBB Arrived onsite and found error code f1 53 on right front burner. Indicating shorted temp sensor. Verified shorted sensor. No other apparent issue except some burning on one of the hot lines coming to the broken burner assembly. Return tech may need to replace connector.
Clif L.
RANGE KITCHENAID KGRS807SSS00 Arrived on site to diagnose a range that will not unlock after self clean. Tested unit and found failed latch assembly. Replaced latch and tested unit. Found all is functioning properly at this time
David Z.
WASHER MAYTAG MVWB955FC0 "Arrived on site to diagnose washer that sometimes doesnt start. Found F5E2 error for lid latch. Tested lid latch several times and did encounter multiple attempts where latch wouldnt connect and just clicked and wouldnt lock. Replaced latch and retested. Unit is working as designed.
Wesley P.
REFRIGERATOR ELECTROLUX EI32AF65JS1 "Arrived onsite and found unit cooling at 55f fan is running and compressor is running, but frost pattern is only on the hi side and a few inches of the first loop. Advised customer that compressor and die dryer would be needed to repair. Autho required, office to reschedule. ; ordrng 1 5304478809 (Compressor) and 1 TJ90SF8404 (Access valve) and 1 WPW10143759 (Uv Drier)"
Jimmy J.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site for Water dispensing slowly and no longer making ice. Found filter head reservoir was faulty. Removed filter head reservoir and installed new filter head reservoir. Fridge dispensing water as designed. No leaks detected.
Tyler G.
REFRIGERATOR GE GSS23WGTMBB Downside for refrigerator not cooling properly. On arrival and further inspection the fridge and found that the compressor was running the evaporator fan is running and everything else in the fridge except for the condenser motor itself was running I was not able to get the condenser motor to kick on and even those receiving 120 V ; ordrng 1 WR60X10220 (condensor FAN MOTOR)
Lou S.
REFRIGERATOR MAYTAG MFI2665XEM7 "Arrived on site to complete sealed system repair. I removed and replaced the compressor, dye drier, and access valve. Vacuumed the system and placed 5.5oz of R134a refrigerant into the system and tested. The unit held pressure and is operating as designed. Unit was in the garage and not connected to a water source.
Wesley P.
DISHWASHER KITCHENAID KDTM404KPS Arrived onsite and found wash motor failure. Ordering motor to repair. Advised customer on needed repair. ; ordrng 1 W11416362 (Sump and motor assembly)
Al R.
MICROWAVE GE JVM1540SP1SS "Arrived to inspect microwave popping fuses and tripping the breaker.Confirmed the complaint and replaced the fuse and tested the unit and it popped another fuse.Replaced all 3 switches and fuse and unit continued to pop the fuses.Ordering the control, magnetron, capacitor, diode and noise filter.Unit Ill require above listed parts to repair.Needs more work.AHS claims notified.Office to reschedule the customer for return service due to parts availability and authorization ; ordrng 1 AUTHORIZATION (PARTS) and 1 WB02X11200 (noise filter asm) and 1 WB27X10240 (capacitor hv) and 1 WB27X10597 (h.v. diode) and 1 WB27X11079 (magnetron) and 1 WB56X10825 (asm control panel SILVER & BLACK)"
Tyler G.
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 Arrived on site for refrigerator not dispensing water. Upon arrival I rechecked the water pressure from inlets valves entry port and up to the filter head itself. I confirmed that the filter head with customer provided accurate filter was working as designed. Entry valve was receiving 120 vaults. After verifying water traveling back down to the dispenser said of inlet valve I then found that once again only portions of the valve were receiving power. I narrowed the issue to a short located in the main harness assembly between main control and valve somewhere in the units cavity that cant be accessed. I checked if harnesses was available but part cant be replaced.
Al R.
DRYER MAYTAG MEDC200XW0 Arrived to inspect dryer taking several cycles to dry.Con the complaint and found there is a ventilation system clog.Unit will require a ventilation system tech.Unit works as designed.Job completed
Kevin B.
WASHER MAYTAG MVWC565FW2 "Arrived on site, inspected washer and found actuator arm is not Installed into cam. Removed actuator and reinstalled it properly. Washer will now complete a calibration cycle and a diagnostic cycle. Washer is now operating as designed. Discussed correct loading procedure and proper detergent usage, job complete"
Justin M.
WASHER MAYTAG MVWX655DW1 Arrived on site for washing machine not turning on. Upon further inspection aid found the UI was not responding at all. Cycled unit at breaker and it still did not function. I found correct voltage at the wall. I gained access to control panel and found correct voltage at J5 connector. I found the J12 connector to be short 2VD indicating a malfunctioning control. Customer agreed and I installed new control. I then calibrated unit and ran test cycle. Unit now functioning as designed. Collected payment in full by CC. Call complete.
Andy B.
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Robert J.
DRYER WHIRLPOOL GEQ9800PW2 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Kevin B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site and sound water filter is stuck, after freeing it showed customer the correct way to uninstall and install a new filter. Also adjusted temperature in the fresh food section consumer is experiencing freezing. No water leaks from connections at time of service, job complete."
Richard P.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for the microwave has damage. During inspection found that the wrapper and panel was damaged. Replaced the wrapper and panel and all functions tested good complete.
Matthew Z.
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived onsite to replace damaged freezer door. Replaced door , tested unit and unit is functioning properly. Job complete"
Richard P.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for the range with a damaged panel. Upon inspection found that the panel was damaged. Replaced panel and all functions tested good complete
Leonardo C.
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site to test unit and found damaged panel. Replaced panel test unit and unit test good job complete.
Kevin B.
VENT HOOD JENN-AIR JGRP436WP02 "Arrived on site and replaced control panel diagnosed on previous visit, after replacement and alignment all buttons are operating properly.
Andrew H.
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to test unit for intermittent ice production. Found bad bin thermistor. Got off readings multiple times. Needing bin thermistor to fix issue. Office to reschedule.; ordrng 1 WPW10511923 (thermistor)
David Z.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to install previously diagnosed parts to resolve microwave light being out. Replaced bulb and retested. Unit is working as designed. Call complete.
Noah D.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to inspect fridge for not cooling correctly on the top shelf, I found the vents blocked due to large box of cheese and large milk cartons. Checked with techline and took temps, -3 in freezer 33 in pantry area, top was 45 but evap fan worked via diagnostics. Sr # 7729911816. Complete"
Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher door dropping down and tripping circuit breaker at end of cycle. Inspected unit and work area. Found left friction pad broken off of door hinge. Replaced pad and tested door operation. Performed diagnostics mode, no error codes. Monitored amp draw at L1 on test mode. Found note valve at .12 amps, wash motor at .7 amps, drain pump .63 amps and element at 7.5 amps. Recommend to connect to power to garbage disposal outlet and run normal cycle. Found dishwasher working as designed. No water leaks detected."
Wesley P.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite and replaced brackets to repair unit drawer opening issue. Advised cueromer on repair. All checks good.
Tommy O.
DISHWASHER WHIRLPOOL WDF550SAHS0 Arrived onsite for unit rear dented. Upon arrival found unit rear top caved in.
Tyler G.
DRYER WHIRLPOOL WED4850BW0 Arrived on site for dryer making a loud noise. Upon arrival I disassembled the unit and narrowed down the noise was because one of the roller bearing had stripped out of the overall roller assembly. I was able to install a new roller assembly kit. After reassembly I was able to test the dryer and verified unit no longer had any unusual or loud noises. Call complete
Wesley P.
MICROWAVE GE JVM3160RF3SS Arrived onsite and replaced switches and latch board to repair issue. All checks good. Advised customer on repair.
Andy B.
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for washer not completing cycles properly. Upon arrival customer informed that she ran 5 cycles and that 3 of them worked and that 2 did not complete cycle. Loads that did not complete cycle were towels and blankets. And that they were loaded wrapped around agitator. And that when she opened lid found towels on one side of basket. Checked for error codes and found none. Tested unit in automatic test cycle and found all operations to be normal. Called tech line and spoke with Butch (SR# 7729906691) made aware of stated issues, what was done and found. Was instructed that unit is operating as designed and to instruct customer on use and care and practice for best performance. Did as instructed. No water leaks present at time of service."
Al R.
REFRIGERATOR GE GSH25JSXNSS Arrived to inspect water freezing underneath the storage bin in the freezer.There a small amount of ice buildup in the drain pan which customer says would create a leak onto the floor.I used my steamer to melt and clear the ice so the unit would drain properly.Job completed.Customer satisfied
Al R.
REFRIGERATOR FRIGIDAIRE FGHS2631PF4A Arrived to inspect side by side refrigerator with 49 degree temperatures in the refrigerator compartment.Found there was a massive ice buildup on the evaporator not allowing the cold air to flow through the unit properly.Also found and replaced the defective damper in the refrigerator compartment.Unit temperatures began dropping before I departed
Al R.
DRYER WHIRLPOOL WED7500GC0 "Arrived to install previously ordered part.Removed and replaced the harness, reassembled and unit tested as designed.There was an excessive amount of lint buildup inside the unit.Customer satisfied Job completed"
Al R.
RANGE AMANA AER6303MFS2 Arrived to inspect screw missing from broil element.Attempted to install the same screw and screw was stripped.Used a larger screw from tool bag to mount the screw correctly.Unit now works properly.Customer satisfied Email confirmed Job completed
Al R.
WASHER MAYTAG MVWB835DW1 Arrived to inspect washer leaking from housing.Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.Customer satisfied.Email confirmed.Job completed
Tyler G.
WASHER WHIRLPOOL WTW4950HW1 "Arrived on site for washer needing rebuild from previous diagnostics. Upon arrival I was able to disassemble, install and reassemble the washer with both tubs, motor, cam, etc and then retested unit. I verified there were No leaks, unit fills agitates and spins extremely well and customer is satisfied with repair. 7nit functioning as designed call completely"
Al R.
DISHWASHER FRIGIDAIRE FGID2466QF7A Arrived to install previously ordered part.Removed and replaced the latch.Reassembled and unit tested as designed.Job completed
Kayman B.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for wall oven combo not operating. Upon inspection I found the screen frozen and not responding to touch at all. I cycled the power and was then able to access the diagnostics mode. I found a stored error code of F1E4 for microwave power relay error.I accessed the micro control and found the micro power relay connection loose and only halfway seated into the control. I secured the connector and re tested the unit. I could not get the unit to fail again. It heated as designed. I also found the customer was not connected to WiFi. Customer was on a work call so I left the WiFi connect teams number for assistance in getting connected. Job complete.
Richard P.
DRYER WHIRLPOOL MED7230HW1 Arrived onsite for the dryer with longer than normal dry times. Used vent / air flow meter. Dryer passed. Ran diagnostics and found no error codes. Checked temperature and its good. Air flow is good temperature is good . Found no issues with the dryer at this time. Complete
Noah D.
REFRIGERATOR WHIRLPOOL WSF26C2EXFO1 "Arrived on site to inspect fridge for not making ice, upon inspeciton found the valve weeping causing a blockage, replaced valve and cleared tubing. All functions returned. No leaks found. Complete"
David Z.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed parts to resolve no heat in dishwasher. Replaced heating element and retested. Unit is now heating properly. Ran test cycle and verified all is working as designed. Call complete.
Brandon C.
OVEN UNKNOWN WOS51EC0HS01 "Arrived on site for customer complaint of oven display malfunction, customer reset unit at breaker and is working as designed now. I checked for error codes, no error codes, unit tested good.
Kevin B.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found it is not heating, found thermal fuse has failed after replacing it used airflow meter and found no airflow through dryer. Corrected dryer vent and removed blockage and dryer is now operating properly. Took one picture of airflow meter showing good airflow after repair, job complete"
Matthew Z.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived onsite for dishwasher not functioning. Upon inspection found loose harness connector to control. Secured connector, tested unit and unit is functioning correctly. Job complete"
Tyler G.
REFRIGERATOR FRIGIDAIRE FFHS2622MSU Arrived on site for refrigerator that customer stated plastic was falling into the ice through the dispenser in at the crossroads no longer works properly. Upon arrival I was able to disassemble the icemaker area of the freezer and inspect the icemaker overall but found no enamel paint chipping off the icemaker internally or any other issues related to the icemaker itself but upon further inspection of the ice bucket I found that there were some plastic mounting brackets inside the Krusteaz portion of the bucket that had broken off causing the metal teeth to actually fall out of place not allowing them to rotate properly when the crushed ice was activated and this was causing the plastic pieces that broke to fall through the ice bucket and dispenser into the cups I was able to replace the ice container bucket itself. I was in able to reassemble and tested the unit is now functioning as designed and fully crushing the ice as intended and theres no l
Kevin B.
REFRIGERATOR WHIRLPOOL KSSC42FMS01 "Arrived on site and inspected refrigerator and found hinge screw at the top of the right hand door is missing and screw on the left-hand door is very loose. Tightened left-hand door and hinge is working properly, replaced right hand screw and it is also now working properly Job complete"
Brandon C.
RANGE WHIRLPOOL WFE505W0HS1 "Arrived on site to replace failed switch, after replacing, unit tested good."
Jonathan S.
MICROWAVE WHIRLPOOL WMH73521CS3 Arrived on site for microwave have smell and buzzing noise when unit wasnt in use. Inspected unit and found grease buildup on snide of unit (see SD-QUICKPIC). Performed diagnostics mode and found no error codes. Tested microwave operation and found unit working. Called Whirlpool tech support and spoke with Austin. Went over prior diagnostics. He stated that fans will run if unit gets to hot on bottom. All operations tested good at time of service. Sr# 7729898124).
Tyler G.
DISHWASHER FRIGIDAIRE FBD2400KW12B Arrived on site to install previously diagnosed motor and print seals. After disassembling unit and installing needed parts I was then able to reassemble the unit and run a test cycle. I found there were no leaks before during or after repair and unit is functioning as designed call complete.
Al R.
DRYER WHIRLPOOL LGR4634JQ2 Arrived to inspect dryer not turning.Confirmed the complaint and found the motor and blower wheel were both defective.Replaced both and unit tested as designed and began operating properly.Customer satisfied Job completed
Al R.
DISHWASHER KITCHENAID KUDK03ITWH2 Arrived to inspect dishwasher issues.Confirmed the model and serial number and found the dispenser was defective.Ran diagnostics test mode and found unit tested ok but will require the WPW10199696 dispenser to complete the repair.Office to reschedule the customer for return service.Needs more work ; ordrng 1 WPW10199696 (dispenser)
Al R.
REFRIGERATOR GE ET18GMXHW00 Arrived to inspect refrigerator door closing issues.Found the screws werent tightened properly to the cabinet causing the door issues.Tightened the screws and confirmed the unit now closes properly.Also photographed the gasket.Tenant satisfied.Job completed
Scott M.
COMPACTOR KITCHENAID KTTS505ESS0 Add on . Trash compactor door not opening smoothly found plastic door trim misaligned . Tried to correct but unable to . Ordering toe guard . Call to set return .; ordrng 1 WPW10242557 (TOE GUARD )
Robert J.
REFRIGERATOR WHIRLPOOL KSSC42QVS05 Arrived on job to replace previously diagnosed parts. After replacement test operation.
Kevin B.
REFRIGERATOR WHIRLPOOL WRF540CWHZ02 "Arrived on site and inspected refrigerator and found Great fresh food gasket is torn, replaced gasket using heat gun to shape it properly. Fridge is now correct, job complete"
Leonardo C.
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for stainless trim coming off glass. Replaced glass test unit and unit test good. Will order new nameplate ; ordrng 1 WPW10481433 (Nameplate)
Wesley P.
REFRIGERATOR WHIRLPOOL WRF989SDAM03 Arrived onsite and found Dw misfired at the block. Corrected issue. Unit is now operating as designed. Advised builder on repair.
Kayman B.
REFRIGERATOR WHIRLPOOL WRS325SDHZ04 "Arrived I site for refrigerator losing cool in the FC. Upon arrival I found the FC at 20 degrees. I accessed the evaporator and found only the bottom few rings were frosted and the rest was cold but dry. See pic for reference. I checked amp draw at the compressor and found .9 amps being drawn from the compressor, I was not able to locate any dye with my UV light but I am ordering the sealed system. Compressor (W10507884) coupler (W10913906) (LOCK RING) evaporator (WP2188823) dryer (WPW10143759) office to R/S. ; ordrng 1 W10507884 (Compressor) and 1 W10913906 (Coupler) and 1 Lockring (Lock ring) and 1 WP2188823 (Evaporator) and 1 WPW10143759 (Dryer)"
Noah D.
RANGE WHIRLPOOL WFE320M0JS0 "Arrived on site to inspect oven for not heating correctly, upon inspection found the oven heating normally, customer had found it to be 10 degrees under temp. Instructed customer on rack position, calibrated oven up 15. Job complete"
Noah D.
WASHER GE GTW330ASK4WW "Arrived on site to inspect washer for not spinning, upon inspection found gearcase oil around motor, replaced control and during the gearcase replacement found the hub siezed, will need to break off hub, ordering new one to replace, all spinning returned but will still need to replace gearcase. Office to reschedule ; ordrng 1 WH02X10363 (HUB )"
David Z.
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to install new emblem due to existing emblem being sideways. Removed existing emblem and left new emblem with customer. They may leave off, or will self install and stick new emblem on. No damage done on removal, plastic tools were used. All is working as designed. Call complete."
Clif L.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to diagnose a refrigerator that is not producing ice. Found user interface not powering fill tube heater. User interface will need to be replaced to complete repairs. Office to set return appointment. ordrng 1 W11089931 (Ui)
Tyler G.
WASHER MAYTAG MVWX655DW2 Ive been on site for washer making a gurgling noise according to the customer. Upon arrival customer stated that no matter when they tried to plug in the washer it would just sound like a drain pump was gurgling and they will try to unplug and reset the unit but it would not work at this point is when I realize the unit was actually entering flood mode due to unknown reasons and when I enter diagnostics I found an F737 area code indicating that the main control cannot detect the motor getting the speed there in Spain and I also found an F0e2error indicating over sudings. I then inspected the gear case cam assembly as well as drive hub in her basket motor etc. but found no indications that the unit had any hardware malfunction unfortunately the customer is not home often enough and the machine is being used but did state that every now and then they have power outages which can also lead to the unit going to flood mode if it is stop halfway through the cycle I
Wesley P.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for dishwasher water issue and found unit not able to rain well enough because of obstruction. Also found unit not filling properly. Repaired by clearing drain line obstruction and restored water by turning on water at supply. Unit is now operating as designed. Advised on repair.
Brandon C.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of part missing from cooktop, found LR burner head missing. Ordering burner head to be shipped directly to customer. ; ordrng 1 WP8286814 (LR burner head) and 1 Cnote (Office to drop ship part to customers house)"
Al R.
REFRIGERATOR MAYTAG MSD2572VEW00 Arrived to inspect side by side refrigerator not cooling.Confirmed the complaint and found the start device was defective and not starting the compressor.R&R the start device and unit began operating properly.Customer told to wait approximately 24 hours for unit to reach optimal temperatures.Customer satisfied.Email confirmed Job completed
Richard P.
REFRIGERATOR WHIRLPOOL GD5RHAXTS01 Arrived onsite for the refrigerator will not dispense ice. During testing found that the ice bin was full of frozen ice causing the issue. While removing ice bin it broke. Removed all the ice build up. ice door worked fine and is closing properly. Did a light test and its sealing. Ice dispenser motor is working fine. Customer stated that they use crushed ice all the time and the residue from the crushed ice caused the ice door to not close properly. Will need to replace ice bin. Ordering parts and office to schedule ; ordrng 1 WP2198573 (Ice bin)
Kayman B.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator not making ice. Upon inspection I found the ice bin full of ice and the unit dispensing as designed. I found multiple air leaks in the deli drawer gasket from food packages stuck between the gaskets. I found the FC door not making good contact leaving a gap in the gasket. There is also a small amount of frost on some items. I tested the thermistors and defrost heater through diagnostics and they all passed. I am ordering the slides and adapters to correct the FC sealing issue. I explained the most common locations for air leaks on this unit and advised that it is very important the unit is completely sealed for ice production. Ordering Slide (W11265130) x 2 bracket left (WPW10284682) bracket right (WPW10284683) office to R/S due to part availability. ; ordrng 2 W11265130 (Slide)s and 1 WPW10284682 (Bracket left) and 1 WPW10284683 (Bracket right)
Wesley P.
DRYER WHIRLPOOL WED8000DW3 Arrived onsite and installed the control and tested. All checks good. Unit is now operating as designed.
Lou S.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect wall oven turning on by itself. Upon further inspection, the customer advised that the unit has been coming on without them turning the unit on. While testing the unit in diagnostics, I found error code F6E4. Tech sheet recommends replacing the main control. While the unit was never turned on to bake or broil, the unit turned itself on while I was in diagnostics. I cycled the power and removed and replaced the main control and cycled power again. I placed unit in diagnostics and tested the components and the unit is operating as designed. I recommended that the customer connect the unit to WiFi. I advised that they would have to download the Whirlpool app on their phone and follow the steps into connecting. I provided the Whirlpool WiFi connect team number and advised to contact them if they needed further assistance in connecting to WiFi. Job completed."
Tommy O.
FREEZER WHIRLPOOL WRX986SIHZ00 Arrived onsite for unit in defrost. Upon arrival found unit motor evap not operating correctly. Misreading at thermistor. Replaced motor evap and tested unit is now operating as designed. Job Completed. Customer also had issue with ice maker. Tested found ice maker operating as designed. Found piece of plastic stuck in door keeping it open slightly allowing warm air to thaw ice. Fixed. Job Completed.
Robert J.
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on job for complaints of display not showing correctly. Found the control for display will need to be changed. ; ordrng 1 W10891907 (cntrl-elec)
Andrew H.
WASHER WHIRLPOOL WFW6620HC1 "Arrived on site to test unit for excessive shaking. Found all four shipping bolts still in causing shaking. Removed shipping bolts, tested unit, unit works good. Inspected tub for any damage, filled with water. No leaks detected at time of service. Job complete."
Andrew H.
ICE MACHINE KITCHENAID KUIX335HPS00 "Arrived on site to test unit for no ice production. Unit was in garage with no water connections accessible. Tested what I was able to and was getting any readings off bin thermistor in glass of ice and water. Replaced thermistor, unable to fully unit test due to not being connected to water. Job complete."
Leonardo C.
MICROWAVE GE JNM1541DN1BB Arrived on site to replace grill board and panel. Replaced all parts test unit and unit test good job complete
Andrew H.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site to test unit for RC evap cover frosting up. Was unable to removed evap cover without causing further damage. Advised customer to defrost unit. Office to reschedule.; saved tckt
Tommy O.
REFRIGERATOR MAYTAG MFI2569VEA1 Arrived onsite for unit having water come through freezer front. Upon arrival found unit evap drain was clogged. Used steamer and picks to clear and tested. Unit is now draining as designed.
Wesley P.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived onsite for frozen fresh water reservoir. Thawed line and advised customer on raising temp. All checks good.
Matthew Z.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite to replace interlocks. Replaced interlocks, tested unit and unit is functioning properly. Tested several times and had no issues. Allowed customer to test as well. Job complete"
Matthew Z.
RANGE KITCHENAID KFGD500ESS04 Arrived onsite for range error codes F2E0 keypad disconnected. Removed panel to inspect and checked for secure harness connections. Plugged unit in and code was cleared. Code appears when lower bake is used. Unit will need control and keypad replaced. KitchenAid covered electronics. Office to reschedule when parts are available.; ordrng 1 W10877013 (cntrl-elec) and 1 W11430942 (KEYPAD)
Robert J.
REFRIGERATOR WHIRLPOOL WRX735SDBM03 Arrived on job for complaints of slow production. Found harness needed. ; ordrng 1 W10884720 (harns-wire)
Richard P.
DRYER LG dlex4270v Arrived onsite for the dryer making a squeaking noise. During testing found that the front roller was causing the noise. Replaced roller and noise is gone. Complete
Jacob S.
ICE MACHINE WHIRLPOOL KUID508ESS1 Arrived onsite for unit not making ice. After testing unit in diagnostics found that the compressor or fan was not running and trying to get the unit out of the cabinet cavity. Could not remove unit. Let customer know that unit needs to be available for access before returning. Ordered parts. Also let customer know there may be more on parts and labor. Office to reschedule ; ordrng 1 W11034363 (Control) and 1 W11123104 (Fan motor) and 1 WP2217224 (Start device)
Lou S.
REFRIGERATOR FRIGIDAIRE FRT21IL6JM0 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the fill tube frozen and leaking out the back of the unit. I removed the ice from the fill tube and tested the ice maker and it is operating as designed.
Luis M.
REFRIGERATOR FRIGIDAIRE FFHB2740PSCA "Arrived on site to install parts prev tech diagnosed. Replaced housing,housing kit,fan motor,icemaker and ui,ohmed defrost heater good,checked bimetal goodon evaporator assembly. Powered unit on tested icemaker passed,ran fan motor passed,all leds on ui working.
Clif L.
OVEN MAYTAG MEW9530FZ Arrived on site to diagnose a oven with a panel that is separating. Found stainless steel skin on user interface not assembled properly causing safety issue. Reassembled user interface properly and tested unit. Found all is functioning properly at this time.