We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB2
Near Cedar Park, TX 78613
Justin
Job Details: 04/30/2021
"Arrived on site for a dishwasher not draining. Upon further inspection I found the tub filled with water. I tried to manually drain the tub but nothing happened. I then checked the voltage at the wall and found the proper 120V. I then checked voltage at the drain and found the proper 120V going to that as well. I put the unit into diagnostics mode and found no stored error codes. I started the test cycle and it skipped the drain and went straight to fill, even with the water already full in the tub. I then vacuumed all of the water out and gained access to the drain pump. I saw no damage to the pump or nothing obstructing it. I walked down the drain tube and found it clogged right by the disposal. No kinks were in the hose. I cleared the clog and ran a test cycle again. It still did not drain all the way, it only drained about half of the water. I watched the drain tube as it drained and I could barely see that flapper on the hose open, indicating a weak pump. I installed the new drain pump. I ran a diagnostics cycle and the unit drained better but not all of the way. I then took off the drain at the disposal and found it trickling out. I installed an new drain line at the pump and put the end into a bucket and it was now draining as designed. I found the bad solenoid not allowing proper water flow and overworked the pump. No leaks observed at the end of the service.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78759
Matthew
Job Details: 04/30/2021
Arrived onsite for F1E5 error. Upon arrival tested unit and confirmed error code for inverter. Accessed component and found replacement not compatible. Verified model and last digit is incorrect. Corrected model and confirmed part was not compatible will need to order correct inverter and magnetron just in case. ; ordrng 1 W11325604 (INVERTER )
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Red Rock, TX 78662
Noah D
Job Details: 04/30/2021
"Arrived on site to inspect unit for not heating on front two coil, upon inspection found the unit not able to be powered, checked receptacle and found the customer wired in parts. Will need porcelain wire nuts to fix issues and not melt. Ordering parts. Office to reschedule and check for autho. ; ordrng 1 AUTHO (AUTHO ) and 1 PORCELAINWIRENUTS (WIRE NUTS)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Jarrell, TX 76537
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a washer that was leaking. Drain issue has already been resolved before trip today. Advised customer on high efficiency washer and water levels to be expected during use. No further repairs needed and no leaks were found at time of service.
We serviced a
KITCHENAID RANGE
Model KFDC506JSS00
Near Spicewood, TX 78669
Brandon
Job Details: 04/30/2021
"Arrived on site to replace orifice holder and lp kit, after replacing, unit tested good."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Liberty Hill, TX 78642
Lou
Job Details: 04/30/2021
"Arrived on site to inspect dishwasher not operating as designed. Upon further inspection, customer advised that the unit sometimes will not turn off and continue to run. I attempted to place the unit in diagnostics and it took a few times before the unit responded. Once in diagnostics, the unit showed error code F2E1. Cleared the code and continued with testing. The unit operated mechanically, but I had to press the start button several times to get it to advance. Once the unit completed the diagnostics, I removed the outer door panel and checked the console harness and found it showing continuity. Unit is getting 124V as well. I am ordering the console and CNOTE-LSO and scheduled return service. No water leaks observed during service and recommended that the customer not use the unit until repaired for safety. ; ordrng 1 CNOTE (LSO)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78744
Kevin
Job Details: 04/30/2021
"Arrived on site and inspected refrigerator and found no ice production. Replaced Icemaker and the new one cycles immediately and filled with water. Recommend it to homeowner that first patch of ice we discarded, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS00
Near Austin, TX 78738
Luis
Job Details: 04/30/2021
"arrived on site for door seal and lights issue. Found rip on gasket flap,gasket are discontinued door would need to be replaced,checked door hinge found set screw to cam not fully installed into hinge,removed high tension spring,installed screw from cam into hinge fully,installed spring checked arm extension operation good.
We serviced a
JENN-AIR OVEN
Model JJW2830IM00
Near Austin, TX 78738
Leonardo
Job Details: 04/30/2021
Arrived on site to replace front door panel. Replaced door panel test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Manor, TX 78653
Wesley
Job Details: 04/30/2021
Arrived onsite and found unit not able to drain because of plug not removed from disposal.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW0
Near Andice, TX 78628
Lou
Job Details: 04/30/2021
"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the door seal and tested the unit. Unit is heating and holding heat as designed. No lint observed during service, job completed."
We serviced a
MAYTAG DRYER
Model MED7230HC1
Near Georgetown, TX 78633
Jonathan
Job Details: 04/30/2021
"Arrived on site for dryer not completing cycle. Inspected unit no work area. Performed diagnostics mode and checked fault code, no faults codes stored. Tested moisture sensor and found passed. Tested resistance on sensor at control and found correct. Performed air flow test and found good. Ran temperature test and found unit cycling temperatures correct. Called Whirlpool tech support and spoke with Bryan. He advised to adjust dryness level when using. All tested good. SR#7730644523"
We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPB7
Near Austin, TX 78754
Wesley
Job Details: 04/30/2021
Arrived onsite and replaced valve to repair leaking from valve anytime water supply was turned on. All checks good. Unit unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Dale, TX 78616
Noah D
Job Details: 04/30/2021
"Arrived on site to inspect unit for not agitating, upon inspection found the actuator not connected to cam, reconnected cam and actuator with no problems. Tested unit for Issues. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a dishwasher that is leaking. Found faulty door gasket and replaced it. All is working properly at this time and no leaks were found after service was performed.
We serviced a
FRIGIDAIRE COOKTOP
Model FPEC3685KSA
Near Georgetown, TX 78633
Jonathan
Job Details: 04/30/2021
Arrived no site to replace previous diagnosed parts. Replaced UI and control. Found same failures occurring. Showing YE instead of HE. Contacted tech support and spoke with Robert. He stated that was not an error code. Traced wire harness at both controls and found correct. Spoke with office.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Lou
Job Details: 04/30/2021
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS
Near Dripping Springs, TX 78620
Robert
Job Details: 04/30/2021
Arrived on job for complaints of front left burner not working. Found the module not working properly. Replaced module and test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Austin, TX 78747
Kevin
Job Details: 04/30/2021
"Arrived on site and inspected refrigerator and found ceiling lights in fresh food section are dim, freezer light is out. Replaced freezer light they are all working properly now, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Austin, TX 78745
Jacob
Job Details: 04/30/2021
"Arrived onsite for unit not making ice. Checked wires at the bottom of the door, wires looked good. Checked the ice maker. Ice maker not moving in diagnostics. Replaced ice maker. Tested ice maker. Ice maker and filling at this time. Job complete"
We serviced a
GE DISHWASHER
Model GLD5500L15BB
Near La Grange, TX 78945
Noah D
Job Details: 04/30/2021
"Arrived on site to inspect unit for not spraying water in upper part of dishwasher, upon inspection found the spray arms clogged, replaced all parts and tested. No issues found. Complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Spicewood, TX 78669
Brandon
Job Details: 04/30/2021
"Arrived on site for customer complaint of unit unit leaking, found leak coming from ice maker section. I replaced valve and ice maker, unit tested good."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Dripping Springs, TX 78620
Brandon
Job Details: 04/30/2021
"Arrived on site for customer complaint of middle burner not lighting, found clogged orifice, I removed clog, unit tested good,
We serviced a
ROPER REFRIGERATOR
Model RS22AQXKQ00
Near Georgetown, TX 78628
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a refrigerator that is not dispensing ice. Found switch bracket broken and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
IKEA RANGE
Model IGS426AS1
Near Austin, TX 78745
Kevin
Job Details: 04/30/2021
Arrived on site and inspected oven and found it is not igniting. Removed ignitor and adjusted electrode and it will now ignite on the first attempt. Requested that customer use oven and see if this was all it needed. If igniter ultimately needed to be replaced WP9758079
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78747
Kevin
Job Details: 04/30/2021
"Arrived on site and inspected dryer and found left wheel isnt moving, added grease and cleaned it and it is now operating properly. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJZ00
Near New Braunfels, TX 78130
Andrew
Job Details: 04/30/2021
"Arrived on site to replace RC door from previous diagnosis. Replaced door, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED7300DW1
Near Kyle, TX 78640
Richard
Job Details: 04/30/2021
Arrived onsite for the dryer door seal coming off. Replaced door seal and used adhesive. Door is sealing properly. Complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS
Near Briarcliff, TX 78669
Leonardo
Job Details: 04/30/2021
Arrived on site to test unit for light button not working. Test unit and found shorted console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Austin, TX 78744
Kevin
Job Details: 04/30/2021
"Arrived on site and inspected refrigerator and found no frost pattern, both fans are running. Inspected compressor and found it is hot to the touch . replaced start device and this has no effect. Sent video of evaporator to LM, a new compressor and evaporator will be needed to complete repair; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 W10143759 (Dye drier) and 1 8201786 (Start device kit) and 1 WPSAV-4 (Stub) and 1 W11449482 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354ESS3
Near Austin, TX 78717
David
Job Details: 04/30/2021
Arrived on site to install new sump and motor assembly to resolve failed diverter causing no wash. Replaced sump and motor. Found previous unit had also been leaking and caused damage to floor and cabinet. Replaced with good sump and retested. Found unit washing properly and no leaks found.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near New Braunfels, TX 78130
Noah D
Job Details: 04/30/2021
"Arrived on site to inspect unit for a door dropping, upon inspection found the left side door moved forward at the top of door, while replacing hinge I found I was sent the wrong part. Ordering correct hinge. Office to reschedule; ordrng 1 W11167022 (HINGE LEFT SIDE )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Georgetown, TX 78626
Cliff
Job Details: 04/30/2021
Arrived on site to replace previously ordered parts for refrigerator. Replaced control and found no change in operation. Noted left rc door liner warped preventing proper contact with door switch. Door will need to be replaced to complete repairs and office to set return appointment.; ordrng 1 W11435353 (Rc door left ss)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Temple, TX 76502
Jonathan
Job Details: 04/30/2021
Arrived on site for refrigerator who?s doors are not level. Inspected unit and wash area. Found the unit on level due to uneven flooring. Adjusted the feet on the unit and unit became level. Customer advised that the unit is working properly. Call complete.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS01
Near Georgetown, TX 78626
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a range that is not heating. Found upper oven ignitor failed and it will need to be replaced to complete repairs. ; ordrng 1 WP7432P143-60 (Ignitor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS06
Near Georgetown, TX 78626
Jimmy J.
Job Details: 04/30/2021
Arrived on site to install previously diagnosed parts. Removed main harness and mag wire. Installed new main harness and wire mag. Found new main harness did not have the correct wiring for interlocks. Ordering W11244494 - interlock kit to return and complete the repair.; ordrng 1 W11244494 (Interlock Kit)
We serviced a
KITCHENAID RANGE
Model KGSA906PSS00
Near Austin, TX 78704
Richard
Job Details: 04/30/2021
"Arrived onsite for the oven leaking gas. During testing found that valve assembly is opening to soon causing the gas smell. Witch is controlled by the appliance manager control. The spark module is not working properly top electrodes are igniting when oven is pre heating. Will need to replace the valve , spark module and appliance manager control, bake electrode. ; ordrng 1 9759562 (Appliance control) and 1 WPW10331686 (Spark module)"
We serviced a
GE WASHER
Model GFWN1100L0WW
Near Austin, TX 78702
Richard
Job Details: 04/30/2021
Arrived onsite for the washer not filling with water. During inspection found that the the closet doors and the track that the doors ride on will need to be removed for us to do the repair. Advised customer that they will need to have someone remove the closet doors and track . . ; O-emld tckt
We serviced a
KENMORE WASHER
Model 110.2613241
Near Austin, TX 78737
Brandon
Job Details: 04/30/2021
"Arrived on site to replace failed valve assembly, after replacing, unit tested good
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Austin, TX 78759
Matthew
Job Details: 04/30/2021
"Arrived onsite for dishwasher not functioning. Upon inspection found UI locked. Unlocked console, and canceled cycle. Put unit in diagnostics and found no stored error codes. Ran auto test and all phases passed. Started normal wash and unit is functioning properly. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model GFE461LVS0
Near Salado, TX 76571
Jonathan
Job Details: 04/30/2021
"Arrived on site for an oven that had a light go out. Inspected unit and work area. Customer advised that the unit lightbulb was just replaced two weeks ago and the light already went out. . Replaced lightbulb and found the lightbulb housing not completely screwed and potentially leading to an overheating of the lightbulb. Tested unit and unit began working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Leander, TX 78641
David S
Job Details: 04/30/2021
Arrived on site for oven being under temp. We did a temp test on the oven. We found the oven cycling 10 degrees below the set point. We recalibrated the oven for ten degrees. Job complete. This unit needs to be hooked up to WiFi for it to properly work and receive software updates from the manufacturer.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Manor, TX 78653
Wesley
Job Details: 04/30/2021
Arrived onsite. House valve shut offs are seized. And unable to be cutoff. Advised customer that house valves must be repaired before washer valve can be replaced. Office to reschedule. Please confirm house valve repair.
We serviced a
GE REFRIGERATOR
Model CFE28TSHFSS
Near Georgetown, TX 78628
Jonathan
Job Details: 04/30/2021
Arrived on site for refrigerator making noise intermittently. Found wrong model on ticket but correct serial number. Customer stated noise was coming from top. Inspected unit and work area. Gained access to fresh food evaporator and found cover warped causing moisture to on evaporator and icy up. Will need to replace evaporator cover with fan motor..; ordrng 1 WR17X27084 (EVAPORATOR COVER) and 1 WR60X26866 (EVAPORATOR FAN MOTOR )
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Round Rock, TX 78664
Jimmy J.
Job Details: 04/30/2021
Arrived on site for F8E5 - Error Code - Dishwasher - PRE-ID Fill Valve. Placed in diagnostics and F8E2. F8E4. F8E5 lol came up. After beginning diagnostics cycle I found water leaking onto the floor. ; ordrng 1 W11416363 (Sump and Motor)
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near New Braunfels, TX 78132
Andrew
Job Details: 04/30/2021
"Arrived on site to test unit for not starting. Found latch was not engaging. Replaced latch, tested, works good. Home currently does not have water due to well issues. Did however inspect valve and found a cut wire on the cold side. Replaced valve, unable to test properly due to no water. Unit spinning, agitating, latch engaged. Advised once well is up and running to disconnect water lines and run water to clear any possible sediment in lines which will ruin inlet valves."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM04
Near Jarrell, TX 76537
Cliff
Job Details: 04/30/2021
Arrived on site to diagnose a refrigerator that is leaking from dispenser.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78744
Kevin
Job Details: 04/30/2021
"Arrived on site and inspected washer, did not find any saved error codes. Ran a diagnostic cycle and confirmed all functions are operating normally. Discussed correct loading procedures with customer and correct detergent usage. Washer is operating as intended, job complete"
We serviced a
GE DISHWASHER
Model GSD5930D00WW
Near Austin, TX 78734
Brandon
Job Details: 04/30/2021
"Arrived on site for customer complaint of unit leaking, found leak coming pump housing where solenoid attaches to it. Part has been discontinued. ; ordrng 1 WD19X10013 (Housing) and 1 WD21X10060 (Solenoid) and 1 Cnote (Office to follow up)"
We serviced a
MAYTAG DRYER
Model MED5500FW2
Near The Hills, TX 78738
Brandon
Job Details: 04/30/2021
"Arrived on site for customer complaint of damage to the top of the dryer, I replaced top panel, unit tested good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78728
Kayman
Job Details: 04/29/2021
Arrived onsite for refrigerator not dispensing water. Upon inspection I found unit was making ice. When I engaged the dispenser I could hear the valve humming but no water coming to the dispenser. I heard the ice maker harvest then fill. I replaced the reservoir and valve and tested the unit. The unit still would not dispense water. I attempted to lower the incoming pressure but still nothing. I disconnected the water line at the top of the left side RC door and engaged the dispenser. No water was coming through the line. After a few more mins the line must have been frozen because it started pouring out into the fridge while I had it disconnected from the valve. I reconnected the line and the unit is now dispensing water as designed. I advised the customer on how to load their RC so that nothing is blocking the air vent on the ice box. This could lead to air traveling back up into the unit and freeze the line. I raised the temp in the RC 1 degree and 3 degrees in the FC.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS01
Near Liberty Hill, TX 78642
Jonathan
Job Details: 04/29/2021
"Arrived on site for oven not powering on. Customer stated they lost power while cooking and when power was restored the oven did not power on. Inspected unit and work area. Found missing plastic mounting washer on right side and broken on left. Found door operation good and gasket in place. Powered unit off and on at breaker and found same results. Powered unit off and access to thermal fuse and control. Measured resistance on fuse and found opened. Removed failed fuse and installed new. Powered unit on and tested all components. Found all operating as designed and good air flow blower. Reinstalled unit and replaced mounting washer (TS). Tested unit long enough for temperature to show on display. All tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near New Braunfels, TX 78132
Andrew
Job Details: 04/29/2021
"Arrived on site to test unit for temp issues in FC. Previous tech disconnected pantry UI and advised customer to monitor temps. Customer stated FC has kept things frozen with pantry UI disconnected. Replaced harness and pantry UI. Tested unit, unit works good. No leaks detected. Job complete."
We serviced a
JENN-AIR WINE COOLER
Model JUBFR242HM00
Near Martindale, TX 78655
Andrew
Job Details: 04/29/2021
Arrived on site to test unit for broken glass in door. New door was damaged in box. Needing new door to fix issue. Needing part inspected prior to ensure completion. Office to reschedule. ; ordrng 1 W11360617 (DOOR)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Round Rock, TX 78681
Wesley
Job Details: 04/29/2021
Arrived onsite and replaced the sump and motor and tested unit. All checks good. Advised on repair.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76504
Al
Job Details: 04/29/2021
Arrived back on site to install previously ordered parts.R&R the drawer and gear case.Reassembled and unit tested as designed to customers satisfaction.JOB COMPLETE
We serviced a
GE MICROWAVE
Model PVM1870SM1SS
Near Lakeway, TX 78738
Brandon
Job Details: 04/29/2021
"Arrived on site to replace fan motor, after replacing, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH76719CS2
Near Austin, TX 78745
Kevin
Job Details: 04/29/2021
"Arrived on site and found new tenant is experiencing open/closed door error, at this time technician was able to run microwave four times in a row without error. after replacement microwave is still working, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW9620HBK0
Near Copperas Cove, TX 76522
Al
Job Details: 04/29/2021
"Arrived on site and to inspect F4E4 error code.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC3
Near Killeen, TX 76542
Al
Job Details: 04/29/2021
Arrived on site and inspected Cabrio washer not completing cycles.Confirmed the complaint and found the hot water valve was clogged with thick white sediment from a faulty water heater in the customers home.Cleared the debris and tested the unit and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ00
Near Belton, TX 76513
Tyler
Job Details: 04/29/2021
Arrived on site for ice machine needing previously diagnosed filter head assembly. Upon arrival I installed needed part then reassembled and tested unit. Found water supply had almost fully returned through filter when new head was installed but noticed is was still a bit slower coming through the filter when filter was plugged in. Informed customer they would need a new filter ASAP in order to insure new head assembly works with out any further issues
We serviced a
WHIRLPOOL DRYER
Model RED4516FW0
Near Temple, TX 76504
Jonathan
Job Details: 04/29/2021
"Arrived on site for a dryer that is taking three or four cycles to dry clothes. Inspected unit and work area. The customer has this unit in a small outside laundry room. Tested the unit on a time dry high heat cycle and found the unit heating and turning. Looked at the back of the dryer and found the dryer vent hose crushed and restricted due to a spring vent hose. I removed the vent hose and found the unit cycling as designed. I advised the customer that due to the restriction of their crushed vent hose, their unit would not ventilate out air properly and would cause a sauna-like condition in the unit. I told the customer to get a periscope style vent kit for the dryer and if they had further problems, to have their dryer vent looked at due to the vent going through a second story. Unit is working as designed. Call complete."
We serviced a
GE RANGE
Model JB700SN1SS
Near Killeen, TX 76549
Al
Job Details: 04/29/2021
"Arrived on site and inspected GE range smoking.Turned on all burners and all burners were working properly.Pre heated the oven to 350 degrees and waited for unit to reach temperature and took temperatures with my digital temperature probe.When I opened the oven door, the unit had an expected amount of smoke from the baked on food that remains inside the unit.Unit works as designed.No parts needed.JOB COMPLETE"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Braunfels, TX 78132
Andrew
Job Details: 04/29/2021
Arrived on site to test unit for outside of door getting too hot while cooking. Found door was getting hot when set bake to 350. Spoke with techline and advised to follow service pointer W10917778. Needing service kit W11025151. Techline stated once insulation is installed to test and make sure surface temp does not exceed 152 degrees. Office to reschedule.??????Sr#7730636022; ordrng 1 W11025151 (insulation)
We serviced a
GE DRYER
Model DBLR333EE2WW
Near Killeen, TX 76549
Al
Job Details: 04/29/2021
Arrived on site and inspected scraping noises from the dryer. Confirmed the complaint and disassembled the unit and found the idler pulley and front drum glide shrouds were extremely worn and directly contributing to the malfunction noises.Ordering the drum glide repair kit and idler pulley and will return with all previously ordered parts.Office to schedule return services.Needs more work ; ordrng 1 WE12X81 (IDLER PULLEY) and 1 WE49X20697 (DRUM GLIDE REPAIR KIT)
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Waco, TX 76710
Jonathan
Job Details: 04/29/2021
Arrived on site for a dryer that?s not dry and close. Inspected unit and work area. Customer advised the units not heating. Tested unit and confirmed customers complaint. Checked all heating components and found the thermal cut off open. Replaced thermal cut off and tested unit. Unit begin working as designed. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEB
Near Harker Heights, TX 76548
Al
Job Details: 04/29/2021
"Arrived on site and inspected French door refrigerator over cooling in the refrigerator compartment. Confirmed the complaint and found temperatures in the refrigerator compartment were 29 degrees when set on 38 on the UI.Found through service pointer R4317470 Order Ice Bin Cover Assembly and Air Damper Seal Service Kit, Part # W10295078, .Needs more work ; ordrng 1 W10295078 (Repair kit)"
We serviced a
WHIRLPOOL DRYER
Model CED9050AW0
Near Temple, TX 76504
Tyler
Job Details: 04/29/2021
Arrived on site for dryer needing previously diagnosed motor and blower. Upon arrival I was able to disassemble and installed both previously diagnosed parts. After reassembly I tested dryer and found unit fully functioning as designed. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Salado, TX 76571
Tyler
Job Details: 04/29/2021
Ive been on site for dishwasher not draining properly. Upon arrival I was able to confirm that there was an F9E1 error code but I also found an F8 E2 error code indicating an electrical issue with the fill valve but upon further testing I could not find any electrical shorts or reasons why the F 82 area code was appearing. I also found that the drain pump was receiving the proper voltages but the motor itself was barely humming whenever the pump is being activated at this point we I was able to reschedule the customerto complete repairs of the new drain pump; ordrng 1 W11412291 (Pump)
We serviced a
GE RANGE
Model JGBS66DEK3WW
Near Temple, TX 76504
Jonathan
Job Details: 04/29/2021
"Arrived on site for arrange that?s clicking and not igniting. Inspected unit and work area. Customer plugged unit in and the unit mechanic sparking at the left front burner immediately and would not stop unless if you try to ignite the burner. When igniting the burner, the ignition would not ignite. Replaced ignition harness and tested unit. Unit began working as designed. Call complete."
We serviced a
GE DISHWASHER
Model GLD4400N00WW
Near Burnet, TX 78611
Cliff
Job Details: 04/29/2021
Arrived on site to diagnose a dishwasher that is not cycling. Found customer reseting unit by pressing start to many times. Informed customer on findings and all is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHW00
Near Waco, TX 76710
Jonathan
Job Details: 04/29/2021
"Arrived on site for a refrigerator that?s making noises. Inspected unit and work area. The customer advised that the unit has made the sound almost every morning and does not make the noise constantly. Customer played a recording of the sound which appeared to sound like a fan blade heading plastic. Check the evaporator for a defrost issue and did not find any evidence of a defrost issue. Ran the unit through in evaporator fan and air baffle test and the unit ran as designed. Ran the unit through a compressor and condenser fan test. The unit ran as designed as well. Tested the unit icemaker harvest and fill in the unit ran as designed. I called Whirlpool Techline and spoke to Leon SR# 7730640558. He advised that based on all the testing we ran that those were the only components that could be causing a noise and that if the issue is sporadic, the only thing he could point to is refrigerant noises. Advise the customer of tech lines findings and advise the customer to take a video of the sound (as well as open the freezer door, pull out the unit, etc) on the video to see if the unit stops making the noise or to locate the sound location. Call complete."
We serviced a
FRIGIDAIRE OVEN
Model PLEB30S8CCB
Near Robinson, TX 76706
Jonathan
Job Details: 04/29/2021
"Arrived on site for an oven that won?t heat during a bake cycle. Inspected unit and work area. The customer advised that the unit does broil and I did confirm that by running a test with the bacon boil elements. Remove back cover and gained access to the control. Tested voltage coming out of the control and found 120 V out of the bake connector. Followed voltage down to the element and confirmed voltage. Checked voltage on the other side of the bake element and found 120 V. Checked voltage going across the bake element and found no voltage. Spoke to SW and was advised we would need to replace the wire harness and element.
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Woodway, TX 76712
Jonathan
Job Details: 04/29/2021
Arrived on site for a dryer that?s not dry and close. Inspected unit and work area. The customer advised that it?ll sometimes take a couple cycles to dry their clothes and that he does heat but the clothes will still come out damp. Tested unit on a time dry heat cycle and found the unit heating in tumbling. Looked behind the unit and found the vent hose completely crushed and looping around five different directions due to a long vent hose. Took the vent hose off the unit and found the recycling properly. Advise the customer that the unit issue is with the vent hose. Advise customer to shorten the vent hose or purchase a new one for repair. Call complete.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near New Braunfels, TX 78132
Andrew
Job Details: 04/29/2021
"Arrived on site to replace previously diagnosed dispenser assembly. Installed assembly, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF995FIFZ00
Near Georgetown, TX 78628
Cliff
Job Details: 04/29/2021
Arrived on site to diagnose a refrigerator that was leaking when homeowner replaced filter. Installed filter homeowner provided and all is working properly. Advised homeowner that filter may not have fully rotated into locked position causing issue. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78733
Brandon
Job Details: 04/29/2021
"Arrived on site to replace failed pump and motor assembly and insulation, after replacing, unit tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS3
Near Temple, TX 76502
Tyler
Job Details: 04/29/2021
Arrived on site for microwave needing a previously diagnose interlock assembly that included a door motor. After arriving and installing the needed part I was able to reassembled and tested microwave and found that the door is opening and shutting as designed when the automatic feature is activated. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Waco, TX 76712
Jonathan
Job Details: 04/29/2021
Arrived on site for a refrigerator that still not making ice. Inspected unit and work area. Attempted to jump the icemaker and found the unit not turning. Checked voltage going to the icemaker and found 120 V. Attempted to turn off and turn on the icemaker in at a similar results. Unit will need an icemaker for repair.
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Austin, TX 78739
Kevin
Job Details: 04/29/2021
"Arrived on site and inspected dryer and found timer is hot to the touch, quoted customer for a new timer. After replacement also found airflow is restricted through dryer. Recommended to customer that vent to the exterior of the home be cleaned/clear before dryer is used again, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Pflugerville, TX 78660
Wesley
Job Details: 04/29/2021
Arrived onsite and found micro interior light shorted. Ordering bulb and returning to repair. All else checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78626
Tommy
Job Details: 04/29/2021
Arrived onsite for bottom panel missing. Upon arrival took photo of MS and that there was no panel. Ordering bottom panel. Office to reschedule upon receiving.; ordrng 1 W11098799 (Bottom panel)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Austin, TX 78745
Jacob
Job Details: 04/29/2021
Arrived onsite for unit not heating. Tested unit. Unit would not heat. Upon further inspection found that the thermostat was no good. Ordered part. Office to reschedule.; ordrng 1 WP8318268 (thermostat)
We serviced a
WHIRLPOOL DRYER
Model WED8500BW0
Near Georgetown, TX 78628
Jonathan
Job Details: 04/29/2021
Arrived on site to install previous diagnosed part. I Removed failed door switch and installed new. Tested operation. All tested good.
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Copperas Cove, TX 76522
Al
Job Details: 04/29/2021
"Arrived on site and to inspect a washer, but the unit was actually the dryer.Customer advised the unit scrapes when turned on.Verified the complaint, disassembled and found the rear gasket was severely mangled and couldnt be reinstalled.Ordering the complete DRUM W10899578 to complete the repair.OFFICE TO SCHEDULE RETURN SERVICES DUE TO PART AVAILABILITY Needs more work.; ordrng 1 W10899578 (DRUM- COMPLETE)"
We serviced a
AMANA COOKTOP
Model AGR5330BAS3
Near Leander, TX 78641
Lou
Job Details: 04/29/2021
"Arrived on site to inspect range cooktop tubes need replacing. Upon further inspection, the customer advised that when they lifted the cooktop up, they didnt realize thats the orifice holders needed to be unscrewed from the cooktop first and the gas line tubings were damaged. I found the front left & right burner tubings damaged/broken to where gas can leak and the back left & right were bent. I recommended replacing all four tubings I am ordering all four burner gas tubings and CNOTE-LSO and office to schedule return service due to the availability of parts. Gas to the unit was turned off at the wall for safety. ; ordrng 1 W11167099 (Rigiht rear orifice holder) and 1 W10861724 (Right front tubing) and 1 W11213836 (Left rear tubing) and 1 W10620002 (Left front tubing) and 1 CNOTE (LSO)"
We serviced a
KITCHENAID OVEN
Model KEMC378KSS04
Near Cedar Park, TX 78613
Justin
Job Details: 04/29/2021
"Arrived on site to install previously diagnosed parts. I installed the new fuse and then tested the microwave with a microwaveable cup and water. The unit was now running as designed and heating. I then preheated the oven and it was also working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Round Rock, TX 78665
Jimmy J.
Job Details: 04/29/2021
"Arrived on site for NOT COOLING. HEARING A CONSTANT GRINDING NOISE. TEMP PROBE IS READY ABOUT 47 DEGREES. FRZR IS GOOD. Found evaporator had a bad frost pattern. Ran test 4 to check valves, compressor, and fan. All run I g as designed, but not cooling fridge properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Leander, TX 78641
Justin
Job Details: 04/29/2021
"Arrived on site to install previously diagnosed parts. I installed the new IM and then put the unit into diagnostics mode and found the UI would not respond to a harvest or fill. I then replaced the UI as well. The unit still did not harvest in diagnostics. I called techline and spoke with Rich and received SR# 7730635941. He recommended to replace the FC door with the harness in it, for the harness was fine at the bottom of the door and he believes it may be damaged internally. He stated that 5e door should come with the harness in it already, but I am ordering the harness as well just in case. He also recommended to replace the control just to be safe. Ordering both parts and office to reschedule. ; ordrng 1 LW10904379 (FC Door) and 1 W10913117 (Wire Harness) and 1 W11449482 (Control)"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Leander, TX 78641
Lou
Job Details: 04/29/2021
"Arrived on site to inspect dryer not drying clothes. Upon further inspection, I found the unit is one of the washer/dryer laundry centers in an apartment. The unit was in a close quarters closet and sitting on a leak pan. I opened the dryer door and closed the door switch and turned the unit on. I found the heating element coming on as it illuminated in the back right vent area. Using my dryer vent test kit, I tested airflow in the dryer on the air only setting and the unit failed 3 out of 3 tests. I found that the vent tube at the back of the unit is crushed in between the dryer and the wall (photos). I advised maintenance personnel of my findings and provided photos to them. I recommended that they have this unit re-installed and the pipe at the back of the leak pan be extended further out to allow the vent tube more space. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT720PADM2
Near Pflugerville, TX 78660
Kayman
Job Details: 04/29/2021
Arrived I site to install previously diagnosed parts. The customer had some concerns about the repair because the previous tech unplugged the part in question and the unit is still tripping the breaker. I checked all components and could not get the breaker to trip. I advised the Customer to either switch plugs for the dishwasher or have to breaker switch serviced. No parts installed at this time. Job complete.
We serviced a
AMANA DISHWASHER
Model ADB1400AGB3
Near Austin, TX 78724
Jacob
Job Details: 04/29/2021
Arrived onsite for unit not filling with water. Customer said that the water valve underneath the sink is leaking even when it is in the off position. Looked at valve underneath the sink and saw leaking from the valve. Went ahead and turned on the valve to help fill the unit. Unit filled with water and was working as designed. Valve still continues to drip and make a noise when turned on. Turned water back off and valve is still dripping. Let customer know that is a plumbing issue at this point and a plumber needs to be called out to fix valve under the sink.
We serviced a
JENN-AIR OVEN
Model JJW2830IL00
Near Austin, TX 78735
Kevin
Job Details: 04/29/2021
"Arrived on site and inspected ovens and found it is now giving F9E0 error code randomly, Previous error code is no longer showing. F9E0 is shown when cycle starts, when idle, when almost done with bake cycle. When bake cycle is started there is a constant clicking noise coming from either control board. Both copernicus boards were replaced 4 months ago. Spoke with techline and they Wanted incoming voltage checked, wiring has not been changed and this error code was not present on the first visit. After uninstalling oven and replacing both Copernicus boards again SW assisted checking incoming voltage, at this time everything is correct. Started a bake cycle on both ovens and requested that customer let it run until they are confident that a repair has been made, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78744
Kevin
Job Details: 04/29/2021
Arrived on site and inspected washer and found actuator arm is outside of cam. this is discussed in service pointer W11531483 Rev A A new actuator will be needed to correct the issue; ordrng 1 W10815026 (Actuator)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ1
Near Bastrop, TX 78602
Matthew
Job Details: 04/29/2021
"Arrived onsite to replace previously diagnosed. Replaced gas valve. Tested unit and did not improve functionality Unit will ignite upon preheat intermittently but will not re-ignite to cycle.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Round Rock, TX 78664
David S
Job Details: 04/29/2021
Arrived on site to install new ice dispenser motor and hv control, upon inspection and install of the ice dispenser motor I found that the shaft was seized with rust and could not free the shaft from the old motor, installed the hv control and ordered the shaft, plate and screws. .; ordrng 1 W11509548 (Shaft) and 1 W11347435 (Plate) and 4 WPW10272364 (Screw)s"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Jacob
Job Details: 04/29/2021
"Arrived onsite for bottom door to the unit rubbing when closing the door. Upon further inspection. Found there was damage to the bottom right side of the frame, causing the door to rub when opening it. Called tech line.. No leaks at this time. Job coming"
We serviced a
JENN-AIR RANGE
Model JES9800CAS00
Near Seguin, TX 78155
Andrew
Job Details: 04/29/2021
Arrived on site to replace control from previous diagnosis.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near San Marcos, TX 78666
Andrew
Job Details: 04/29/2021
Arrived on site to test unit for leak. Found inlet valve was clogged again causing valve to not close properly. Ongoing construction causing issue. ; ordrng 1 W11210463 (valve)
We serviced a
WHIRLPOOL RANGE
Model WEG730H0DS0
Near Pflugerville, TX 78660
Kayman
Job Details: 04/29/2021
Arrived onsite to install previously diagnosed parts. I installed the cooling fan and tested the unit. The unit is working as designed at this time and no gas leaks were detected during time of service. complete.