We serviced a
WHIRLPOOL COOKTOP
Model KCGC558JSS00
Near Blanco, TX 78606
Andrew
Job Details:
03/03/2025
Arrived on site to test unit for griddle not getting not enough. Turned griddle on to max(500) and allowed to run for 15mins. Found unit cycling prematurely. Recommending griddle sensor and switch. Rescheduled for 03/24 per customer. No parts replaced at this time. ; ordrng 1 W11319618 (Griddle sensor)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Leander, TX 78641
Miguel
Job Details:
03/03/2025
"Arrived on site for range giving off gas smell. Used leak detector and found no evidence of leak. Removed bottom oven panel and found ba,e burner did not light right away. Removed back panel and did not find any leaks. Confirmed with soap bubbles on all gas connections. Replaced ignitor, burner, and ignition module. Tightened all gas tubing. Verified operation. No leaks, call complete. W10860916. Called techline. Advised of findings. Sr#7741068082. Transferred to safety. Advised safety of findings."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Marcos, TX 78666
Tim M
Job Details:
03/03/2025
"Arrived on site to test unit for no heat. Upon arrival customer stated it tumbles but does not heat. Gained access to rear side components and tested, found element reading open due to broken coil. Replaced element (279838) and tested unit, all components are properly engaging and unit is now running as designed, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5100VQ0
Near Leander, TX 78641
Daniel A
Job Details:
03/03/2025
"Arrived on site to inpsect washer not draining and not spinning. Upon further inspection, I gained access to the motor and found that the motor had failed due to being seized and the coupler was very worn. I also measured the capacitor and was measuring out of spec. I replaced the motor, coupler, and capacitor. I tested the unit, and it is now operating as designed. No water leaks observed during service. WP8572717 285753A WP661600"
We serviced a
KITCHENAID OVEN
Model KOED530PSS00
Near Leander, TX 78641
Daniel A
Job Details:
03/03/2025
"Arrivedon site to inpsect oven tripping breaker. Upon further inpsection, I removed the oven and checked the wiring for any issues. All wiring looks good. I followed protocol byreppaceding both controls and removing the ground connection. I then began the burn off by setting the ovens to 500 degrees and baking for 30 minutes. I called saftey to document findings and repair. W11598200 W11448962. SR 7741020397. No one on site to sign"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA01
Near Austin, TX 78757
Luis
Job Details:
03/03/2025
"Arrived on site for no ice. Unit not powering on diagnosed a defective drain pump,removed drain pump,installed a new pump connected all tubing and lines,ran water through unit watwr draining correctly checked connections no leaks,installed unit to enclosure ran diagnostic all test passed. W11539855"
We serviced a
KITCHENAID OVEN
Model KOEC530PSS01
Near Hutto, TX 78634
Brandon B
Job Details:
03/03/2025
"KOEC530PSS01 Arrived to inspect F6E8 error code. I verified the issue and then inspected. I found the machine will not react and continuously shows the close door error message. When attempting to enter service test mode, the mode was not able to be entered and would show the door error. Cycling the power made no difference and I followed procedures from the MFG service manual, which directed me to then replace the UI. The issue was corrected and operated as designed upon completing the service call. UI W11325786 installed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM03
Near Manor, TX 78653
Lou
Job Details:
03/03/2025
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the compressor, access valve and UV drier. I evacuated the system, then cleared it with nitrogen. Removed and replaced the mentioned parts and vacuumed the system down to -30/0psi. Installed 47g of R600 refrigerant and allowed the system to equalize. Tested the system and unit is beginning to cool. Unit is operating as designed. I recommended the customer allow the unit to cool for at least 24 hours. No water leaks observed during service, job completed. W11506635, WPW10143759, W11580057 no one available to sign for receipt."
We serviced a
WHIRLPOOL MICROWAVE
Model WML75011HZ10
Near Cedar Park, TX 78613
Daniel A
Job Details:
03/03/2025
"Arrived on site to inspect microwave to making audible beep sounds. Upon further inspection, the customer informed me that the volume of the beep was too low and he could not hear anything while using the touch pad or dueing the end of cycle or timer. I tested the unit and found that the audible beep is operating as designed. I made sure it was set to the loudest setting. However, the customer still can not hear the beep. I called techline to document my findings 7741067887 no parts installed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Liberty Hill, TX 78642
Wesley
Job Details:
03/03/2025
"Arrived onsite and replaced dishwasher racks to repair rust. Unit is now operating as designed. Advised customer on repair. W11752368, W10781857"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB5
Near Temple, TX 76501
Robert
Job Details:
03/03/2025
"WFE505W0HB5 Arrived on site for a range tripping breaker. On arrival client stated when preheating oven that's when it's tripping breaker. I replaced control board, bake and broil element. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker. I then rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed. I recommend client to contact home builder if it happens again. Calling whirlpool safety SR # 7741033481 policy# w1dj8b1wpl1"
We serviced a
MAYTAG DRYER
Model MED6230RHW3
Near Horseshoe Bay, TX 78657
David Z
Job Details:
03/03/2025
"Arrived on site to diagnose dryer not heating. Tested unit and confirmed tumbling and no heat. Disassembled unit and found open heating element, and all other items good. Found outside vent mesh screen was on the wrong direction and holding the vent flap closed. Customer corrected this, I replaced the heating element. Tested unit and confirmed unit is now heating and drying as designed. Parts used - WP3387747. Repair Completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Austin, TX 78759
Scott
Job Details:
03/03/2025
"Arrived on site ,replaced mag . Unit is still not heating . Found o e of the upper interlocks microswitch failed and found some blacking of control at relay . Replaced control and upper interlocks with mag W11551558, W11552018, W11495561. Unit is now heating per wp specs . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Hamilton, TX 76531
Jonathan M
Job Details:
03/03/2025
Arrived on site for a refrigerator that won't make ice. Inspected unit and work area. The customer advised that the unit completely stopped mak8ng ice and hasn't made ice since. I checked voltage to the icemaker and found 121.8 V. I checked my parts and found the icemaker needed was not sent with me. Ordering the correct icemaker and the office will need to contact the customer about a return date due to limited parts availability. No parts were installed. ; ordrng 1 W11692161 (Ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near New Braunfels, TX 78130
Andrew
Job Details:
03/03/2025
Arrived on site to test unit for damaged cooktop. Unit is in new construction and has not been closed on yet. Replaced cooktop(W11719704) for manufacture defect. Unit now working as designed. Contractor not present for signature. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Bastrop, TX 78602
Joe Z
Job Details:
03/03/2025
"Arrived on site for making noise and off balance. Upon arrival, inspected unit. Tub is sagging towards back of unit. Ran diagnostics and there are no saved error codes. Ran components test and all components operate correctly but get a grinding sound during spin. Found both rear leveling feet all the way up and front leveling feet mid way down. Adjust all feet and tub is now leveled. Raised unit and found underside of rotor is worn where screw mounts and inner side of rotor teeth grinder. found traces of gearcase oil on rotor. Also found Spanner nut is in bad shape. Need to replace gearcase, Spanner nut, stator, rotor and slider. Office to reschedule ; ordrng 1 W11551646 (Spanner nut) and 1 W11260238 (Rotor) and 1 W11195971 (Stator)"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Austin, TX 78717
Andrew R
Job Details:
03/03/2025
Arrived onsite for dryer not heating. I tested all thermals on continuity and the heater and all checked good. I then checked the voltage on the black for the heater and found no voltage coming through. The red was receiving 124v but black not receiving any. I pulled the outlet plug out partially and unit began heating. I showed the customer this and had her sign a voltage waiver. The outlet is not making good connection unless pulled out partially which was why the unit wasn't heating. No problems with the unit itself the issue is the outlet having a loose connection. Customer is aware and I also demonstrated what was occurring. Call complete. No parts installed.
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Kyle, TX 78640
Tim M
Job Details:
03/03/2025
"Arrived on site to test unit for timer not advancing and burning smell. Upon arrival ran a cycle for 10 minutes on timed dry, timer did not advance. No burning smell present and no lint build up around the element. Will need to order timer for return visit. Ordering parts, no parts installed, rescheduled for 03/06.; ordrng 1 W10846428 (Timer)"
We serviced a
WHIRLPOOL DRYER
Model WED5100VQ1
Near Robinson, TX 76706
Jonathan M
Job Details:
03/03/2025
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I spoke to DZ and was advised the issue was with the timer and start switch but that I would have to inspected further if that didn't fix everything. I replaced both parts and tested the unit. I still found that the unit would not turn on. I gained access to the back and checked the thermal fuse. I found it open. I replaced the wire harness, including the fuse and tested the unit. I found the unit tumbling and heating but temperatures were continuing to climb and would not stop. I opened the door and tried to set the ,machine on the lowest setting. I still found excessive heat coming from the machine. I haven't heard ordering the peter and thermostats for repair. I rescheduled the customer to 3/7. W10740200, WPW10185982, and WP3398095.; ordrng 1 WP3387134 (Operating thermostat) and 1 279838 (Heater) and 1 WP3977767 (Heater thermostat)"
We serviced a
MAYTAG WASHER
Model MVWX700XW1
Near Killeen, TX 76541
Robert
Job Details:
03/03/2025
F7E5 F0E0 MVWX700XW1 Arrived on site for a washer tripping breaker. On arrival info on file was incorrect washer never tripped breaker i just didn't power on and when it did power on it didn't work. I ran diagnostic and found error code F7E5 and F0E0 control and actuator issue. I replaced actuator and control i calibrated and tested product works as it's designed no water leaks visible from main water supply. Calling whirlpool safety SR # 7741008553
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Hutto, TX 78634
Sterling
Job Details:
03/03/2025
"On arrival verified complaint of unit, not finishing cycle, it will start the cycle and then go to done. Verified voltage and polarity are correct brand diag mode and found no error codes. Visual inspection underneath shows that the gear case is not leaking. Oil, the belt and splutch are good. No visual signs of damage. ran component activation test and verified. All components are activated correctly Power reset the system for 5 minutes. Ran normal cycle and confirmed unit is now working correctly. Cycle is advancing as it should. No errors found. Job complete no parts installed"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS3
Near Leander, TX 78641
Miguel
Job Details:
03/03/2025
"Arrived on site for dishwasher not responding. Display always has 2 buttons dimly lit. Sometimes those buttons do not respond. Water leaks from vent. Ran diagnostics and found no errors. Unit running as designed. Normal and espress wash led were on the whole time. Removed door panel. Found vent gasket deformed and not sealing against panel. This leak causing console to fail. Replaced vent and console. Verified operation, call complete. W11622490"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Jonestown, TX 78645
Daniel A
Job Details:
03/03/2025
"Arrived on site to install previously diagnosed and ordered part. Upon installation, I found that the part was defective. Office to schedule return service. No water leaks observed during service. ; O-emld tckt"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Killeen, TX 76541
Robert
Job Details:
03/03/2025
WFE550S0HZ1 Arrived on site for a range with error code F1E1F1E0 I deleted and replaced control board tested product works as it's designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, TX 78756
Scott
Job Details:
03/03/2025
Arrived on site for dishwasher making noise . Ran diagnostics got 10-2 error code . During test wash wash motor making loud noise . Ordering sump and motor. W11416362. Return set 3/7. No water leaks detected at time of service. ; schdld next appmnt for 3/7 FRI !
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78738
Leonardo
Job Details:
03/03/2025
"Arrived on site to diagnose unit beeping and draining issues. Tested the unit and found error code F8E4, indicating water in the float. Removed the water and ran a test cycle, determining that the wash motor and tub gasket were faulty. The unit fills with water but does not circulate it. Ordering a new tub gasket, as the damaged gasket is causing water to leak into the float. Rescheduled for Friday 3/7; ordrng 1 W11483553 (Gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Austin, TX 78747
Tim M
Job Details:
03/03/2025
"Arrived on site to test unit for not heating. Upon arrival customer stated unit doesnt heat at all and console started to act erratic. Upon inspection found console is not powering on. Breaker is not tripped, unit is receiving proper voltage, control LED is blinking indicating control is getting power but there is an issue with the console. Replaced console (W11367342) and tested unit, unit powered on. Ran a cycle, unit is now heating properly. All components are properly engaging and unit is now running as designed, job complete."
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Niederwald, TX 78640
Tim M
Job Details:
03/03/2025
"Arrived on site to replace previously diagnosed part. Replaced drum (W10899578) and tested unit, noise has been eliminated and unit is now running as designed, no gas leak detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Austin, TX 78723
Justin
Job Details:
03/03/2025
Arrived on site for unit not washing. Customer informed me unit will not drain. Unit has not source of water or way to drain unit. Customer said ya he forgot routing informed them unit needs to be serviceable. Customer understood and said he would call service order back in one he figures out water supply making unit serviceable. No parts used job completed
We serviced a
WHIRLPOOL WASHER
Model WTW8900BC0
Near Dripping Springs, TX 78620
Brandon
Job Details:
03/03/2025
"Arrived on site for customer complaint of noise issue. Found failed bearings, I was unable to remove washplate. Ordering washplate, outer tub, hub, stator and rotor to be replaced at the same time. ; ordrng 1 W10381077 (Outer tub) and 1 Cnote (2 hour job) and 1 WPW10357576 (Washplate)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near San Marcos, TX 78666
Andrey
Job Details:
03/03/2025
"Arrived on site to test unit for not working properly, customer stated that at the end of cycle the clothes is soaking wet, tested unit found on the last cycle the customer used the spin was off, explained to customer the issue and to always make the spin is not off and set to desired speed unit is running as designed no leaks detected job complete no parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Leander, TX 78641
Miguel
Job Details:
03/03/2025
Arrived on site for refrigerator not cooling properly. Temperature is 45 and 10. Found evaporator completely frozen over beyond shelves and bucket. Diagnsotics shows open defrost sensor. Will need to be thawed by leaving unplugged and towels on ground. Ordering defrost heater just in case. Tenant not home. Advised office of defrost and towels needed. They will call back to schedule sensor replacement when thawed. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Austin, TX 78723
Justin
Job Details:
03/03/2025
Arrived on site for unit not washing. Upon arrival found unit is not a washer but a dryer. Issue is power failure. Inspected and found inner wire harness damaged took picture. Ordering wire harness office to reschedule ; ordrng 1 W11310055 (Wire harness)
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Austin, TX 78723
Justin
Job Details:
03/03/2025
Arrived on site for unit making noise. Upon arrival customer stated door won't close is the actual complaint. Inspected unit found Bello damaged.and Bello clamp missing. Ordering parts office to reschedule took picture.; ordrng 1 W11578223 (Bello) and 1 W11266654 (Clamp) and 1 W11314649 (Clamp)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Leander, TX 78641
Miguel
Job Details:
03/03/2025
Arrived on site with new door gasket. Replaced door gasket. Ran diagnostics cycle and verified operarion. No leaks. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Round Rock, TX 78665
Sterling
Job Details:
03/03/2025
On arrival verified complaint of no lights in freezer section. Verified voltage and polarity are correct. When opening door fans stay on and light stays off. Checked fc door switch and found broken. Replaced but still no improvement. Verified voltage at main board and it is sending constant voltage despite door opening or closing. Recommend main control ordering W11203924 reschedule for 3/5; ordrng 1 W11203924 (Control)
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Round Rock, TX 78665
Andrew R
Job Details:
03/03/2025
Arrived onsite for previously diagnosed parts. I replaced the thermal cutoff kit and the thermistor provided to me. Unit is now operating and heating as designed. Call complete. Installed W10900067 Thermal cutoff and WP8577274 Thermistor.
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Lago Vista, TX 78645
Daniel A
Job Details:
03/03/2025
Arrived on site to install previously diagnosed and ordered parts. We installed hot and cold valves and reassembled and tested the washer. The washer is now operating as designed. Advised customer of proper detergent usage. No water leaks observed during service. W11688995 W11688994
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Bastrop, TX 78602
Joe Z
Job Details:
03/03/2025
"Arrived on site for making noise. Upon arrival, inspected unit unit. F9-E1 error code for long drain is flashing. The noise heard is the drain pump . The tub is filled with water and drain pump is energizing, but not pumping. Need to replace drain pump and return with prescreened parts. Ordering drain pump. Office to reschedule ; ordrng 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Scott
Job Details:
03/03/2025
"Arrived on site for dryer display not functioning properly . Found some of the LED lights are not lighting up. Replaced console and nameplate W11378949, W11223753. Ran dianostics all LEDS are functioning and nomerror codes . Unit is heating properly . Job complete. Construction not on hand to sign ticket"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Lorena, TX 76655
Jonathan M
Job Details:
03/03/2025
Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the wash motor and tested the unit. I found the unit working and operating as designed with no leaks present during operation. Call complete. W11416362.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Austin, TX 78723
Justin
Job Details:
03/03/2025
"Arrived on site for unit not heating. Disassembled unit texted fuse test was good diode looked a little tripped. Replaced diode and tested unit still not heating. Called SW for assistance after trouble shooting determined magnetron failure. Replaced Magnetron and capacitor tested unit is now heating. Reassembled unit and re installed. Unit is functioning properly and as designed to job completed. Parts usedw11495561, wpw10574736, w11246462"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS05
Near Austin, TX 78759
Luis
Job Details:
03/03/2025
"Arrived on site. Noise when opening right side door,found extension rubbing on stop screw,filed down round edge on screw replaced extension assembly, reassembled unit tested door operation noise no longer present Wp2307857"
We serviced a
WHIRLPOOL RANGE
Model WFES3530RS0
Near Copperas Cove, TX 76522
Robert
Job Details:
03/03/2025
"WFES3530RS0 Arrived on site for a range tripping breaker. On arrival verified issue i replaced contol board, bake and broil element. I removed ground wire preheated to five hundred degrees temperature reached without tripping breaker . I rewired ground back on and preheated to five hundred degrees temperature reached without tripping breaker. I checked polarity and voltage readings were correct product works as it's designed . I recommend client to contact home builder if it happens again. Calling whirlpool safety SR # 7741027152"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78729
Andrew R
Job Details:
03/03/2025
Arrived onsite for dryer not starting. I confirmed the unit will not start. I found the voltage to check good. I inspected the door and found the door switch to have snapped off. I replaced the door switch and tested the unit. Unit is now tumbling and heating as designed. Timer is good and the only issue was the door switch was broken. Call complete. Installed WP3406107 SWITCH-DOR.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78726
James K
Job Details:
03/03/2025
"Arrived on site to replace previously ordered parts. Upon arrival, ran diagnostics and passed with no issues. Error codes already cleared upon checking on site. Continued to replace W11260238 rotor and W10734521 slider. Checked suspension and is within specs. Unit is properly leveled. Followed up with GC and advised to to replace main control due to continuous spinning. Proceeded to replace W11419171 control. Ran another diagnostics and passed with no issues. Ran DLMS calibration and also tested on consumer cycle Drain and Spin. Passed without any issues. Unit is functioning as designed. No water leaks detected at this time. No one home to sign."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Wimberley, TX 78676
Andrey
Job Details:
03/03/2025
"Arrived on site to test unit for melting knobs, tested unit found melted knobs have been by the customer for completely different once, explained to customer that to prevent knobs from melting big pots and pans need to be used on back burners and if anything is left hanging around the knobs it will melt them, customer stated that whirlpool is sending him a new set, called safety to document unit is running as designed no leaks detected job complete no parts installed"
We serviced a
KITCHENAID VENTHOOD
Model KVUB606DSS5
Near Dripping Springs, TX 78620
Brandon
Job Details:
03/03/2025
"Arrived on site for customer complaint of top plate falling down. I found failed clips, I replaced clips, unit tested good. Parts used w10854245 x2"
We serviced a
WHIRLPOOL WASHER
Model WTW7340XW2
Near Austin, TX 78739
Brandon
Job Details:
03/03/2025
"Arrived on site for customer complaint of unit leaking, found cracked outer tub at bearing/stator. Ordering outer tub, stator and rotor. ; ordrng 1 W10193886 (Outer tub) and 1 Cnote (2 hour job)"
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Round Rock, TX 78665
Sterling
Job Details:
03/03/2025
On arrival verified complaint of not starting cycle. Verified voltage and polarity are correct. Ran time dry cycle and heard abuzz from the. Motor and then it shut down. Unable to kick start by turning drum. Verified voltage from main is 121vac at j9-1 to j9-2. Unit will need a motor. Ordering motor 279787 reschedule for 3/7 per customer request ; ordrng 1 279787 (Motor)
We serviced a
WHIRLPOOL VENTHOOD
Model RH2030XJB3
Near Buda, TX 78610
Brandon
Job Details:
03/03/2025
"Arrived on site for customer complaint of fan noise, found fan was hitting filter, I adjusted filter, unit tested good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Wimberley, TX 78676
Andrey
Job Details:
03/03/2025
"Arrived on site to replace previously diagnosed UI and separator, replaced and tested unit is now running as designed no leaks detected job complete installed W11572058, W11577100"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Round Rock, TX 78681
Andrew R
Job Details:
03/03/2025
Arrived onsite for washer flashing lights. I found one error stored which was lid open between cycles. I ran a test cycle and all checked good. I found the belt loose and black markings on the splutch indicating a new cam and belt is needed. The belt being loose can cause the control to wig out and cause errors. I replaced the splutch and belt and unit operates good. No leaks present. Call complete. Installed W10721967 Splutch and W11239857 Belt.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF320PADB3
Near Kyle, TX 78640
Leonardo
Job Details:
03/03/2025
Arrived on site to drop off upper spray arm. Left part at the front door job complete. WPW10317197 no one here to sign
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near San Marcos, TX 78666
Andrey
Job Details:
03/03/2025
"Arrived on site to test unit for not washing dishes, tested unit found failed wash motor, replaced sump and tested, unit is now running as designed no leaks detected job complete installed W11025157"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78703
Luis
Job Details:
03/03/2025
"Arrived on site for cooling complaint. Removed evaporator cover found ice build up only on middle to upper section bottom of evaporator is defrosted correctly. Ran diagnostic fan passes,ran heater test passed,defrosted evaporator installed a 60 defrosted bimetal,new ui and main control,changed defrosted setting to basic. Wp2182381,w11567938,w11670354; used 1 Wp2182381 (Bimetal) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Smithville, TX 78957
Joe Z
Job Details:
03/03/2025
Arrived on site for deli drawers keep popping off of shelves. Was able to reinstall. During testing of sliding in and out found that wheels move out of position and jump off of tracks. Need to replace shelves and pans. Ordering shelves and pans. Office to reschedule ; ordrng 2 W11243759 (Shelf)s and 2 W11696630 (Pan)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Georgetown, TX 78628
Miguel
Job Details:
03/03/2025
Arrived on site with new bottom door seal. Replaced bottom door seal. Ran diagnostics and confirmed operarion. No leaks. Call complete. W11664713
We serviced a
WHIRLPOOL DISHWASHER
Model WDT531HAPM0
Near Dripping Springs, TX 78620
Brandon
Job Details:
03/03/2025
"Arrived on site for customer complaint of dishwasher backing up the disposal when draining. I informed customer that this is normal, and depending on the amount of food particles, it could restrict the flow of the drain. They just need to run the disposal if this happens. Unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near New Braunfels, TX 78130
Andrew
Job Details:
03/03/2025
"Arrived on site to test unit for starting on is own. Found errors F1E2( software issue), f5e1(door switch stuck open) and f5e2(door stuck closed). Speared door and found excessive moisture built up between door. Replaced control(W11637583) for being exposed to moisture. Removed vent housing andverified sealsare sealing properly. Completed diagnostics with no issues. Advised customer when unit is not in use to leave door popped open to prevent any excessive moisture buildup which leads to mold. No leaks detected. Job complete. SR7741018851"
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Round Rock, TX 78665
Brandon B
Job Details:
03/03/2025
Arrived on-site for washer making clicking sounds. Cycled unit and found clicking sound when agitating. Checked rotor and gear case but found no oil. Replaced slider(w10734521) and cycled unit for customer. Found everything working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ3
Near Buda, TX 78610
Leonardo
Job Details:
03/03/2025
Arrived on site to replace UI board and console. Replaced board parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW10
Near San Marcos, TX 78666
Andrey
Job Details:
03/03/2025
"Arrived on site to test unit for not cooling, tested unit found compressor pulling 8.5 amps and shutting off on thermal, tested with a test start device and still getting same results, will need to replace compressor, dye drier and access value, ordering parts rescheduled for 3/13 per customer request ; ordrng 1 W11547313 (Compressor) and 1 WPW10143759 (Dye drier) and 1 W11506635 (Access value)"
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDB11
Near Blanco, TX 78606
Andrew
Job Details:
03/03/2025
Arrived on site to test unit for not cooling. Customer stated unit gradually stopped cooling. Found no frost pattern on evap. Was unable to engage unit into diagnostics. Replaced control(W11562260) and got compressor to engage. Allowed unit to run for about 15-20 mins with no frost pattern developing. Compressor was running but unable to get an app draw reading. Tapped into access port of compressor and unit had no refrigerant in system. Charged unit with nitrogen gradually from 50psi to 100 psi and when pressure reached 120-130 psi heard slight hissing sound. Shut nitrogen off and was unable to late leak. Charged system back up to 150psi with nitrogen and slight hissing turned into a bigger leak. Found leak coming from above drier where cap tube and steel exit cabinet. Both lines seem secure but used bubble solution to verify leak. Recorded leak with techline and unit is being submitted for review for replacement. SR#7741067036
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Cedar Park, TX 78613
Daniel A
Job Details:
03/03/2025
"Arrived on site to inspect microwave, not working and displaying F1E5 (inverter error). Upon further inspection, I found that the microwave has the error F1E5 stored and will not run. I am unable to get the unit out of the cabinet due to the way it is installed. Will require 2nd technician. The unit is resting on the lower vent frame and not entirely on the feet due to the lip on cutout. This may be the reason why the issue keeps arising. The unit will need to be investigated further. I am ordering 2 man, inverter, magnetron, cover, and light bulb and returning with all prescreened parts. Office to schedule return service. CNOTE 2 man job. W11578959 W11578579 W10915651 W11193483; ordrng 1 W11193483 (Bulb) and 1 W10915651 (Cover) and 1 W11578579 (Inverter) and 1 W11578959 (Magnetron) and 1 CNOTE (2 man)"
We serviced a
KITCHENAID OVEN
Model KEBS277DBL6
Near Killeen, TX 76549
Robert
Job Details:
03/03/2025
KEBS277DBL6 Arrived on site for a wall oven door not latching. On arrival verified issue a defective latch i ordered part office to reschedule for client. ; ordrng 1 4451424 (Latch)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Temple, TX 76502
Tyler
Job Details:
03/03/2025
"Arrived on-site for washer, not completing cycles period on arrival confirmed failure and found F7E1 error code and diagnostics. Found w11652038 harness to capacitor broken and replaced it. Tested washer and found it working as designed with no leaks. Call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Leander, TX 78645
Wesley
Job Details:
03/03/2025
Arrived onsite for no cool in the fresh food section. Determined cause to be irregularity use and opening of model home refrigerator. Very odd fresh food defrost complications with long term smooth condensation formations that eventually began to freeze over the freshnfood intake causing fan space to ice through. Not caused by typical frost build up of white puff ice. Advised customer on findings and started a manual defrost power off doors open. Returning to determine if evap cover will be needed to restore function. ; schdld next appmnt for 3/10 MON !
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Liberty Hill, TX 78642
Chris
Job Details:
03/03/2025
Arrived onsite for middle burner not properly lighting upon arrival i found all burners doing the same thing after additional testing found all burners are doing the same i replaced center orifice holder W11217186 no change observed after replacement all flames on burners are still the same job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Cedar Creek, TX 78612
Matthew
Job Details:
03/03/2025
"Arrived onsite for unit making a noise. Customer stated a family member loaded the unit and shortly after starting it, it made a really loud noise. Ran a auto test and all quick cycle and could not duplicate the issue. Recommended customer take a video and monitor if it happens again. If a revisit is needed the dryer will need to be completely removed from the area to access the unit."
We serviced a
WHIRLPOOL COOKTOP
Model WCGK5036PS00
Near San Marcos, TX 78666
Andrew
Job Details:
02/28/2025
Arrived on site to test unit for flames not adjusting. Adjusted simmer flames to recommended. Unit is now working as designed. Unit is in home still under construction and has not been closed on yet. Contractor not present for signature. Job complete.
We serviced a
KITCHENAID RANGE
Model KFGC506JSS01
Near Austin, TX 78702
James K
Job Details:
02/28/2025
"Arrived on site for strong gas smell when oven is being used. Upon arrival, checked oven and cooktop flames and found no signs of orange and yellow flames (pictures attached). Upon testing, strong smell was present when oven is running. Proceeded to replace W11643161 bake burner for prevention. Called techline and spoke with Kurt SR#7741055553 and documented all flame sizes and color. Also documented combustible gas detector and found no leak. Explained the customer that no fault is found. Unit is functioning as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Georgetown, TX 78626
David Z
Job Details:
02/28/2025
Arrived on site to diagnose refrigerator not dispensing water. Unit was making ice. Found reservoir almost completely frozen. Thawed reservoir and replaced valve due to abnormal noises it was making. Tested unit and confirmed water dispensing properly. Repair completed. Parts used - W11645245.
We serviced a
WHIRLPOOL MICROWAVE
Model WMC30516HZ0
Near Pflugerville, TX 78660
Justin
Job Details:
02/28/2025
Arrived on site for unit arching and making. Upon arrival inspected unit ran multiple test with cup of water. Could not get unit to duplicate any arching inspected more looked and tried to smell for any burning or any arch burns but could not find any. Noise is coming for turn table normal sound of motor turning table. Customer will monitor unit and try to capture video of unit arching and what they had inside heating up. No parts used job completed
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78703
James K
Job Details:
02/28/2025
"Arrived on site for unit not stating. Upon arrival, found lid latch faulty. Proceeded to replace W11513248 latch. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAE00
Near Dripping Springs, TX 78620
Brandon
Job Details:
02/28/2025
"Arrived on site for customer complaint of unit leaking, found clog in drain line, I removed clog, unit tested good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Lockhart, TX 78644
Andrey
Job Details:
02/28/2025
"Arrived on site to test unit for not working properly, customer stated that dishes are wet and not drying, tested unit found all components activating properly heater is getting hot, explained to customer that this is a plastic tub and dishes do not dry all the way , noticed that customer is not using rinse aid, explained to customer that unit is designed to be used with it all the time for optimal performance, at this time unit is running as designed no leaks detected job complete no parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Temple, TX 76504
Sterling
Job Details:
02/28/2025
On arrival verified complaint of not working. On arrival unit it was cooling. Temp check shows 1 and 38. Inspected evap and found full frost pattern. All fans are currently trying running. No signs of condensate or frost. Unit is working as designed. Job complete no parts installed
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Georgetown, TX 78633
Lou
Job Details:
02/28/2025
"Arrived on site to install previously diagnosed and ordered parts. Due to the inlet valve failures, I removed and replaced both valves and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed. W11688994, W11688995"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78723
Luis
Job Details:
02/28/2025
"Arrived on site. Per maintenance breaker was replaced same issue when plugged into gfci outlet breaker will trip and plugged into an afci outlet unit will not trip. Plugged unit into dedicated outlet(gfci) unit powered on compressor powered on,ran diagnostic all test passed fan powered on,compressor powered on,heater powered on unable to recreate issue. Called tech support gave all information,per tech support unit is working as designed and gave information to maintenance regarding service pointer W11525530"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near Austin, TX 78723
Joe Z
Job Details:
02/28/2025
"Arrived on site for not operating, upon arrival, test polarity and is correct. Inspected unit and tub is full of water. Held down start button to reset control. Control reset and water began draining. Tried running diagnostics and cannot. Removed control panel to inspect control. Green light is on control is just not responding. Also found unit will start without adding coins. Contacted Techline for assistance. Spoke with Nate. After series of test at control and coin slide module. Need to replace control. Ordering control and coin slide module to have on hand. SR# 7741050807. Ordering control and coin slide module. Office to reschedule ; ordrng 1 WPW10491734 (Coin slot module) and 1 W11712987 (Control)"
We serviced a
WHIRLPOOL DRYER
Model GEQ9800PW1
Near Austin, TX 78739
Brandon
Job Details:
02/28/2025
"Arrived on site for customer complaint of unit it not heating, found failed element, I replaced element, unit tested good. Part used wp3387747"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ2
Near Austin, TX 78723
Joe Z
Job Details:
02/28/2025
"Arrived on site for not operating, upon arrival, test polarity and is correct. F2-R3 mismatch of main control and ui. Ran automatic test cycle and completed correctly. Cleared error codes. Ran mixed cycle and unit operated correctly. Job complete. Please collect 162.36 from c.c on file."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Manchaca, TX 78652
Brandon
Job Details:
02/28/2025
"Arrived on site for customer complaint of unit only using hot water, found hoses were reversed. I switched hoses, unit tested good."
We serviced a
JENN-AIR ICE MACHINE
Model JUIFN15HX01
Near Georgetown, TX 78628
Daniel A
Job Details:
02/28/2025
"Arrived on site to inpsect ice maker not producing ice. Upin further inspection, I placed the machine into service mode and ran through component testing. All components are showing and operating fine. Even though the bin thermistor showed ok while in service mode, it was measuring slightly out of spec when taking a measurement with a meter. I replaced the bin thermistor. I ran a cycle in consumer mode and observed that all functions of the ice maker are working. The machine produced a batch and is operating as designed at the moment. The customer will continue to monitor and take a video if the machine fails to start to aid in future diagnosis. No water leaks observed during service WPW10511923"
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78754
Matthew
Job Details:
02/28/2025
Arrived onsite for dryer not starting. Foundstart switch not hooked up. Cycled unit and everything works as designed. No parts used. Job complete
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Copperas Cove, TX 76522
Tyler
Job Details:
02/28/2025
Arrived onsite for unit having gas smell upon arrival found oil on & around gearcase replaced gearcase W11449840 splutch W10721967 belt W11239857 ran test cycles unit is working as designed no leaks observed job complete
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Pflugerville, TX 78660
Justin
Job Details:
02/28/2025
Arrived on s8te for front left burner not turning on. Upon inspection found switch had some arch marks and element falling apart. Replaced both switch and element and tested. Unit is functioning properly and as designed to job completed. Parts used w11129442 and w10823720
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Austin, TX 78750
Miguel
Job Details:
02/28/2025
Arrived on site for dryer not heating clothes properly. Ran test and dryer is working as designed especially. Found static reduced was enabled which runs the dryer with medium or low heat. Took this feature off and verified operarion. Advised customer on settings. Call complete. No parts.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Austin, TX 78758
Andrew R
Job Details:
02/28/2025
Arrived onsite for unit constantly draining. I found the unit to drain even with the water pressure line off indicating the water pressure sensor on the control has failed. Drain pump tested good on continuity and ohms at 20.8 I replaced the control and unit is now operating as designed. No leaks present. Call complete. Installed W11607637 CNTRL-ELEC.
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Kyle, TX 78640
Tim M
Job Details:
02/28/2025
"Arrived on site to test unit for long dry times. Upon arrival tested unit, found unit is heating and tumbling. Ran a vent test, test found poor airflow. Verified with paper at the exhaust, no suction. Advised maintenance to clean venting system to restore optimal performance to the unit. Unit is running as designed, no parts installed, no one on site for signature, job complete."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Pflugerville, TX 78660
Justin
Job Details:
02/28/2025
Arrived on site to repair pre diagnosed drain pump failure. Upon inspection drain pump would not drain and made a screeching noise. Replaced drain pump and tested. Unit is functioning properly and as designed to job completed. Maintenance was there to be sure issue was resolved. No leaks present at this time parts used w10919003
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Pflugerville, TX 78660
Andrew R
Job Details:
02/28/2025
Arrived onsite for previously diagnosed part. I replaced the bake burner and set the shutter accordingly. Unit now operates as designed and lights on both sides. The gas odor is also no longer present as the shutter had a gap in between it allowing gas to escape and not follow the path. I called safety and reported what has been done. SR 7741004410 SPOKE WITH ZHEN.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Round Rock, TX 78681
Daniel A
Job Details:
02/28/2025
"Arrived on site to inspect dishwasher beeping and flashing lights. Upon further inspection, I found that moisture had entered the ui control due to the console overlay being warped. Tye console and ui will need to be replaced together. I am ordering the console and returning with prescreened parts. No water leaks were observed during service. I am scheduling for 3/5; ordrng 1 W11460908 (Console)"
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Salado, TX 76571
Tyler
Job Details:
02/28/2025
"Arrived on site washer not cleaning or properly advancing through cycles. On arrival found no errors. Foudn hub drive stripped from gearcase as well as tub also loose from being worn down by gearcase shaft. Ordering w114544738 gearcase, w10528947 hub, w11284133 retainer, w11436991 tub and other previously sent parts office to reschedule once availability of parts is known.; ordrng 1 w11284133 (Retainer) and 1 w11436991 (Tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Georgetown, TX 78626
David Z
Job Details:
02/28/2025
"Arrived on site to follow up on dishwasher throwing FA E4 error on every cycle, even since repair. Ran unit and could hear diverter clicking multiple times at random, and unit was still showing code. I replaced the sump and motor assembly to resolve the diverter position error. Ran unit and confirmed all functions working properly. Did not hear diverter clicking anymore. Verified unit is not leaking after repair. Call completed. Parts used - W11460945."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78728
Andrew R
Job Details:
02/28/2025
Arrived onsite for door latch not locking. I confirmed the latch was broken. I replaced the latch however unit doesn't drain. I checked the drain pump on ohms and checked good at 20.6 ohms. I then checked the harness from the control and found it showing open line. The harness has a break at the y split and lower harness will need to be replaced. Ordering W11643701 Lower harness. Office will need to RS as it is showing out of stock. No leaks are present. Installed W11513248 LATCH.; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Waco, TX 76708
Jonathan M
Job Details:
02/28/2025
"Arrived on site for a washing machine that is not starting cycles, and it's flashing an F7 E1 (basket speed fault) error code. Inspected unit and work area. I tested the unit and confirmed the customer's complaint. I found the unit buzz, but not spin the basket. I replaced the capacitor and tested the unit. I still have the same issue. I checked resistance on my wash motor and found it within range. I checked voltage coming out of the control and found proper voltage indicating an issue with the wire harness. I replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete. W11591637 and W11395618."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Temple, TX 76502
Sterling
Job Details:
02/28/2025
"On arrival, verified complaint of unit leaking only during clean wash cycle per previous diagnosis and instructions from tech line replace the stator and re ran clean. Wash cycle with an affresh tablet unit. Still, oversubs and overflowed customer had previously rinsed. Unit out with 2 clean wash cycles with no affresh tablets. Spoke to tech line 7740954962 and was advised that no further repairs are recommended at this time.Job complete installed w11354541"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS3
Near Lorena, TX 76655
Jonathan M
Job Details:
02/28/2025
"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that they believe that the water was leaking from the wash motor due to being able to see water dripping from the back right-hand side of the machine. I pulled out the dishwasher to check the unit and found the back right-hand side of the tub, completely smashed in, and had evidence of leaking water. See photo. Ordering the outer tub and will return with the remaining parts. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours. No parts were installed. ; ordrng 1 W11409866 (Outer tub)"