Local Reviews
Powered by Fluid LOCALRefrigerator Repair
Celia - Austin, TX
Great job!
Lou was great
Shawn - Leander, TX
Lou was great. He was very friendly, took his time and was very thurrough.
Excellent Service
Carolyn - The Hills, TX
E's Garage Fridge
Evelyn - Georgetown, TX
Took two fridges and two repairmen, but Tyler solved the problems. Hooray!
George
George - San Marcos, TX
Kevin Bell came out to repair our Whirpool stove and did a great job. He is friendly, very knowledgeable, and got us back up and running.
Great service
Linda - Rogers, TX
Very friendly and knowledgeable. Had washer running in no time.
They did an excellent job!
Karen - Austin, TX
Very efficient. very professional
Juan - San Marcos, TX
Very friendly, but professional. Started on the job right away. Shared other information about some of the other functions on the oven. Finished the repair in a very short time and checked to see that oven was functioning properly before he left.
Irene
Irene - Pflugerville, TX
Scott was very knowledgeable and super friendly! Thank you for your service!!
Quick. Friendly
Brent - Cedar Park, TX
Did a great job. Fixed my issue fast.
Oven repair
Edward - Austin, TX
Tyler was very good, but the oven is still not heating properly. We need a recall.
Great service!
Beryl - Georgetown, TX
In and out in no time to fix our fridge. Great experience!
Great technician. Very polite and knowledgeable about my refrigerator
Karen - Round Rock, TX
Thank you!
Denise - San Marcos, TX
Great work, diagnosed the problem and repaired it quickly
Great service, very knowledgeable & friendly!
Jessica - Austin, TX
Appreciate
Nita - Burnet, TX
We appreciate the honest opinion of Jonathan. Glad he was able to repair our dishwasher!
Great service, very knowledgeable technician
Meri - Leander, TX
Maytag Repairman
William - New Braunfels, TX
They were very punctual, professionals, well knowledge on the unit and repaired the unit in 30 minutes. Highly recommend Alliance Express for any repairs you require.
Great Service
Virginia - Georgetown, TX
Just okay
Alisha - Troy, TX
Much more professional and actually thoroughly checked my dryer to find the problem. Still sucks that it took two appointments over a span of a week to only need lubricant added.
Terrible service
Alisha - Troy, TX
He showed up and without hearing the sound my dryer was making he started taking it apart. Replaced a part and told me I was good to go. As soon as he left the dryer began making the same noise. Called back only for him to return and tell me it’s the motor and he has to order it. 5 days later they come back and this guy says the motor is fine. I simply needed lubricant on a part inside the dryer. First service guy was very unprofessional. Second guy was much better but still sucks to wait an entire week for the dryer to get lubricant added to it.
Great service.. unfortunately it was not inexpensive.
Hymie - Bee Cave, TX
The appointments were made at convenient times. The appoint,ments were kept. Luis is helpful, likeable and efficient. This was not inexpensive.. regrettably..
Great service
Gregory - Cedar Park, TX
Tyler Bare was very nice and very patient with me and my son he fixed my issue and was kind enough to help me with the washer as well he is a great employee
Thomas
Esther - Georgetown, TX
Excellent service!
Great service
Teri - Round Rock, TX
Professional, prompt and informed me of the situation.
Fast Service
Roberto - New Braunfels, TX
Thanks for the quick service!
Karen - Kyle, TX
Guys were great and explained all that they were doing.
Superior Service
John - Kingsbury, TX
Got it fixed, showed up on time, and left with area clean
Customer Service
Tangela - Lewisville, TX
Scott was fabulous!
Great service
Scotty - Valley Mills, TX
Very professional
Edwin kincaid
Edwin - Hutto, TX
I just want to give a big thank you to appliance express and the guys that work there. They went out of there way to get my deep freezer fixed in time for my deer meat. Thank y’all again Edwin K
Great service
John - Georgetown, TX
Arrived on time and the job work was completed to my satisfaction.
Great service
Joan - Leander, TX
Great service
Great
Gregory - Harker Heights, TX
Service was great
Ronald
Ronald - Killeen, TX
Awesome service
Professional & Satisfied Service Experience!
James - Austin, TX
I was very impressed with the expertise and knowledge that Luis (Appliance Express service technician) exhibited during the diagnosis and repair of our refrigerator. He was extremely accurate, time efficient, polite and professional. It was a pleasure working with Luis and the scheduling staff at Appliance Express. Our refrigerator is now working superbly! Thanks again.
Awesome job!
Rachel - Cedar Park, TX
Timely. Quick. Lou was friendly and fixed our stove in no time at all!
Disappointing service
Kenneth Fincher - Austin, TX
Disappointing service Evidently the service technician did not do a complete and thorough check of the problems with our microwave oven. Within near hours after the service call, the apparatus quit working. While I understand this might happen, I feel that it is appliance express‘s Responsibility to correct this error as soon as possible and without the charge of an additional service call.
Robert
Robert - Austin, TX
Andy was quick to assess what was wrong and was quick to fix. Great technician.
Terrible Service Failed to Fix issue!
Steve - Austin, TX
3 times they came out to fix the washer and failed all 3 times. They had no idea what parts would fix it and when they replaced two parts it still didn’t work! We had to buy a new one since they shut us down for over two weeks and still had the same issue.
Great tech!
Madelyn - Austin, TX
Luis was a great tech and explained the issue with my refrigerator that two other techs could not. He was professional and knowledgeable.
Awesome
Scott - Austin, TX
Friendly staff
Harmoney - Jarrell, TX
Good work
Joyce - Dripping Springs, TX
Brandon is very knowledgeable and courteous. I just wish they would send the parts with him on the first visit so he doesn't have to come back a second time.
Great Service
Dee - Liberty Hill, TX
Technician showed up as scheduled and was able to address the problem on the first visit.
Great!
Joanna - Austin, TX
Highly Recommend
Kirsten - Nolanville, TX
He was great, very friendly!! Highly recommend!
Great Service Tech - Found out things about this washer I didn’t know
John - Round Rock, TX
Great Service
Connie - Austin, TX
Clif did a through job in reviewing our concerns
Just Terrible!
Marcell - Austin, TX
Seemed like a great guy but the support was just terrible. I told him what was going on he simply said the light bulb was causing the issue. He did not take out one piece of equipment or do anything to troubleshoot to justify his theory. He literally at the house for maybe 6 minutes. Someone else came out recently and figured out what the issue was, order the needed part and resolved the issue.
OK
William - Austin, TX
He was great
Very good service. Washing machine is working perfectly.
"Schlessiger - Canyon Lake, TX
Very good will call again if needed
Fast and great service
Maritza - Cedar Park, TX
Great service
Lee - Georgetown, TX
Very polite, informative and fixed the problem within 5 minutes. Would highly recommend
Great service
Jean - Georgetown, TX
Great service
JB - Austin, TX
Leo Cantu is a great asset to your company. Leo is very knowledgeable in his field, accesible for questions, very polite.
Cristina - Austin, TX
I appreciated very much this second visit of a different technician at no cost to me for assessment on my range oven that goes out after a while of functioning. Leo checked all possible problems starting with the overly stuffed drawer below the oven with pots and pans. Explained why it should not be overly stuffed. Then proceeded to turn oven on and wait to observe its function. During his visit the oven worked well and we believed that by half emptying the drawer below had taken care of the problem. I have been testing the oven with short and longer periods of baking and, unfortunately, the problem persists. It runs well for short periods only, but at longer periods, it turns off by itself. Furthermore, I should say that the first technician was correct in his diagnosis, but the lack of explanations to the customer and manner of concluding his assessment was impolite and not the way to end a professional visit. Thank you so much for your consideration in sending a second technician to clarify the matter.
Very satisfied with very knowledgeable and efficient work.
Kenneth - Round Rock, TX
Andy met his appointment commitment and was on time for both visits - once to diagnose and once to resolve the issue. I am very satisfied with Andy’s service and with Appliance Express and will use them in case of future need.
Great service
Travis - Pflugerville, TX
Excellent service!
Susan - Spicewood, TX
Luis called ahead, arrived on time, was friendly and professional, and he fixed our problem in record time! Love this type of service!
Great service
Lynn - Georgetown, TX
Jonathan was very knowledgeable and prompt and explained all things to help my products work better. I would recommend him for any future non warranty services on my appliances. This was a no cost to me warranty visit.
Waist of my time
Mary - Cedar Park, TX
Scheduling service was easy and I only had to wait 5 days for someone to come out. Unfortunately, Tyler didn’t do it for me. He came and left in 15 minutes. My concerns were never addressed by any tools or troubleshooting except putting it in a spin cycle without any clothes. He said I had to fill the washing machine up all the way to avoid it shaking. I’ve never heard that suggestion...ever. My complaint was that the machine wouldn’t drain and that it would shake to the point of the detergent drawer shaking out. All he did in coming out to my house and wasting my time is saying his time was more valuable than mine. He also asked me if I lived with anyone like my husband. I said, no, I don’t have one. He laughed and said, I’m sorry like he was sad for me. I still don’t know why he asked me that question and why he’s sorry. Customer service 101- don’t ask the customer personal questions and then say I’m sorry. Ha! I still haven’t received a call to reschedule the appointment with a senior technician.
Rosa
Rosa - Leander, TX
Great techs but scheduling trouble
Richard - Pflugerville, TX
Both techs were on time and knew what they were doing. A rating based on them would be “excellent.” There is a problem with the way service requests are handled. I tried to describe my issue on the web site and was limited to too few characters to clearly describe everything that had happened. In order to be sure to communicate everything needed, I decided to call. I described the original issue and also what I did to make it worse. I included enough info for the tech to bring everything needed on the first visit. That information did not get to him so a second visit was needed. I am not upset about any of this, but it is an area where you could improve. I hope it helps. Please ignore the rating for price below. An extended warranty paid for it.
Prompt Service
Mike - Kingsbury, TX
On time and had the part with him
Ross - Pflugerville, TX
Wes was a little early (from the estimated time given in an email), which was great. He was polite, friendly and even had the part on hand. It appears the issue is resolved. Awesome!
Micheon
Micheon - Round Rock, TX
Ken
Ken - Austin, TX
Got here on time, polite, courteous, quickly repaired dryer
Lanette - Austin, TX
Thorough and knowledgeable service
Jaime - Cedar Park, TX
I trust this company to provide great service and highly recommend them. This is the second time I have had someone come out and I will use them again!
Peggy
Peggy - Pflugerville, TX
Good Service--a thing of the past in the present!
Nelson - Wimberley, TX
GREAT SERVICE
Kofi - Manor, TX
Scott showed up, analysed the issue & took care of it in a timely fashion. He was a professional all the way, great experience!
Great service!
Erin - Austin, TX
Friendly, informative, and professional. We did have one incidence of the same issue after he left though so we shall see if it stays fixed.
Under warranty
Edna - Round Rock, TX
Repairman came in, repaired and was gone!
Great Service!
Jason - San Marcos, TX
The AE team that fixed my refrigerator was quick, curious, and professional. Would use again!
Service
Jack - Austin, TX
Very satisfied.
Great Service
Heather - Round Rock, TX
On time. Respectful. Professional and fast!
Rich
Richard - Buda, TX
Thanks Richard, good job, timely and thorough.
Dishwasher repair
Catherine - Austin, TX
GREAT SERVICE!!!!
Danielle - New Braunfels, TX
Great Service
Gerald - Austin, TX
David was courteous knowledgeable and professional. Awesome Tech.
Fair price he was able get frig working until part came in.
Brian - Georgetown, TX
Great Service
Selma - Manor, TX
Very knowledgeable
Luis was great. He identified our problem and sorted it out
Geraldine - Lakeway, TX
Fast, professional service
GFW - New Braunfels, TX
The whole way this company is run seems top notch in every way, from booking, appointment reminders, calling before arriving, professional , knowledgeable service person , who solved our ice maker issue within 30 minutes or less.
Other than pressure to have extended warranty service ok
Gilbert - Killeen, TX
Great service.
Brian - Harker Heights, TX
Great experience. Second time we’ve had the team out for warranty work and they’ve been great both times.
great service
Gary - Waco, TX
Washer
Martin - Copperas Cove, TX
Service man was knowledgeable. But disrespectful
Microwave Door Switches
Mike - Round Rock, TX
Repaired the switches on my microwave saving me $$$ on buying a new microwave!
Washing Machine with a Knocking Sound
Betty - Georgetown, TX
My washing machine has a knocking sound. The first repair visit, the repair person put in a new part. This fixed the knocking for several weeks and then it came back. When the last repair person came, he says that the knocking is normal. So I have to put up with a washing machine that makes this crazy noise.
Review for repair of maytag washer
Paula - Killeen, TX
Appliance Express is the best of the best. Very professional, service people are very personable. They arrive on time, get the job done in a timely manner. I have used them about 5 times. Always a good experience.
Paul provides excellent service
Jason - Austin, TX
Alice
Alice - West Lake Hills, TX
Very quick, personable, excellent service!
Very Professional
Jeff - Georgetown, TX
Very professional and knowledgeable!
Ricardo - Austin, TX
Lou was great
Chad - Leander, TX
Refrigerator Repair Service Done
Gayle - Austin, TX
Great service.
Great service
Freida - Georgetown, TX
Great service
Vicki - Bastrop, TX
James was great
Gloria - Horseshoe Bay, TX
James is considerate competent and attentive to detail.
Fast & efficient service
Lindsey - Austin, TX
The service provider was friendly, fast, and experienced.
Incredible service and affordable
Sandra - Austin, TX
I had an awesome experience with Paul...Extremely knowledgeable and affordable. I had a great experience.
Warranty dishwasher repair
Ritzy - Leander, TX
Fast and Convenient
Nita - Burnet, TX
Timely Professional Friendly - got the job done! On the Live Chat with Kitchen Aide, I understood there would not be a charge. That was my only concern with the service call, but nothing against the Technician. Even though there was a charge it was fair and I was happy to pay.
Great Service
Debbie - Dripping Springs, TX
They were on time and knowledgeable
Steve
Steven - Austin, TX
Great work Leo
Recommended
Scott - Leander, TX
Professional diagnosis and repair. Tech was very competent and courteous. Was a bit disappointed that the replacement part (bottom oven heating element) took one full week to get delivered.
Forester Jim
Jimmie - Georgetown, TX
Cliff was on-time, courteous, efficient, willing to explain, and tidy. I enjoyed briefly talking with him as he performed his tasks. All repairs are successful. I will gladly have him in our home for future repairs.
Great
Ruili - Austin, TX
Experience helps!
Henry - Austin, TX
Great knowledge of what was causing my issue. Diagnosed in seconds!
Nice
Catherine - New Braunfels, TX
He was great in communicating with the manufacturer to get the appliance repaired and help with the costs.
Great, speedy service!
Traci - Copperas Cove, TX
Arthur was professional, kind, and very proficient at his job. He diagnosed and resolved the issue within a half hour to 45 minutes! Very quick and the dishwasher works great now!
Great service & helpful
AggieMa - Temple, TX
Al was very, very nice & service was great! He went beyond expectations was able to fix our problem immediately! Our ice machine is barely 2 yrs old. Already had to have service TWICE! Bottom line.. Al is a great representative for ur company
Professional, helpful, solved the problem
M - Austin, TX
Paul was professional, friendly, and efficient. He diagnosed the problem quickly and fixed it so my washer is as good as new!
Above-&-Beyond,Great Service!
Gina - Georgetown, TX
Jonathan Short was amazing. Not only did he quickly diagnosed and fix my refrigerator issue. He walked me through all my other new appliances. Giving me tips on getting the best performance out of all of them.
Excellent service
Greg - Georgetown, TX
Great service
Frederic - Georgetown, TX
Offered many great suggestions to get maximum performance from our Whirlpool appliances. Very knowledgeable. Fast and efficient service call.
Great Service
Trang Tran - Georgetown, TX
Review
William - Buda, TX
Paul
Paul - Georgetown, TX
Expensive service call
Sarah - Salado, TX
Our problem was solved quickly, and the technician was very professional; however, I feel the pricing for the service was very high. Given the amount of time needed for the fix I have doubted my decision to even call for service. We probably could have fixed the problem with a YouTube video. Do your research folks.
Great Service, Learned Alot!
Sue - Georgetown, TX
Jonathan took his time and explained things to me and taught me how to do good routine maintenance on my washer so I can get better service out of it. I really appreciate that!
Sajjad
Sajjad - Pflugerville, TX
Did A great job on all three appliances
Billy - Austin, TX
Did A great job on all three appliances
Incredibly Happy!!
Sandra - Austin, TX
I got the best service!! Paul and Chase are incredible. I will always keep my business with them...
Great service
Thomas - San Marcos, TX
Homeowner
Pamela - Georgetown, TX
Only a temporary fix. Problem was not resolved.
kitchen aid
Wanda - Round Rock, TX
Great customer satisfaction
Gilbert - Killeen, TX
Great service, friendly technicians.
David - San Marcos, TX
Luis did a great job!
Ken - Bee Cave, TX
Bob
Bob - Georgetown, TX
Great service
Very nice, kept us informed as he worked to help us see and understand the problems and his suggested solutions. Very professional.
Frederika - Georgetown, TX
Kitchen Aid Downdraft
John - Austin, TX
Daniel was excellent - fixing a short and minimizing expense. We appreciate his honesty and professional service!
Jamie
Jamie Mueller no idea why you kept using Kenneth,t - Canyon Lake, TX
Good
Great service - great Tech’s
Micheal - Liberty Hill, TX
The tech’s that came out were great folks as usual. They know their jobs and and are customer friendly/respectful. Keep your great employee’s and service and, you’ll always be a top notch outfit which, sadly the exception rather than the rule these days.
Great Service
Theo - Round Rock, TX
Efficient, personable service
Scott - Georgetown, TX
Our technician, Paul, did a great job fixing our oven. He told us what the problem was and set about replacing the part. He worked quickly, still taking time to be personable. Great work. We’ll definitely use Appliance Express again.
Good service
Dorothy - Kingsland, TX
Jonathan was efficient, did good work & explained everything well.
Great experience
Rachel - Canyon Lake, TX
Helpful attentive service.
Very fast. Knew what he was doing and took care of both issues
Everett - Smithville, TX
Very satisfied
Jor
Joe - Liberty Hill, TX
Great job!
Great service
Matt - Horseshoe Bay, TX
Andys Awesome
Cheryl - Thrall, TX
Andy was professional, courteous, efficient and knowledgeable
< 3month old washer with "intermittent" computer issues
Gail - Austin, TX
Callie in the office was very helpful and accommodating. David called prior to arrival and arrived promptly. I've tried only 1 load since the repair, but it went well. David did "prep" me about if the problem comes back. He said the problem might be deemed as not waiting long enough for the computer to start the different features. That is contrary to my experience, of things not advancing at all, sometimes.
Explained what we did not understand
John - Georgetown, TX
Good experience
Varun - Austin, TX
Leonardo was on time, friendly and helpful. Nice job of servicing our cooktop. Offered some helpful advice, as well. Will highly recommend.
Professional service
Shawn - Liberty Hill, TX
Paul was outstanding!!!
Outstanding Technician
Richard - Georgetown, TX
Skilled, quick, customer oriented.
An okay experience
Barbara - Meadowlakes, TX
An okay experience
Great and fast service
Gabriel - Pflugerville, TX
The gas stove flame issue was quickly resolved and works great
Quick and helpful service
Emily - Austin, TX
David was quick, helpful, and friendly. Great experience. He also recommended a pizza place that I ended up trying out that evening - bonus!
Appliance Express
Gordon - Cedar Creek, TX
Great service
Paulette - Paige, TX
Was very prompt and did a great job.
Great Service and Awesome Technician
Charles - Cedar Park, TX
Awesome service through Appliance Express. Follow ups, phone calls letting you know the technician is in route. Lou quickly diagnosed the issue, order the replacement part and returned days later to fix. Great to have the same tech do both! Lou was fantastic to deal with and I highly recommend him
Rob
Rob - San Marcos, TX
Broke my fridge, refuse to repair.
Jason - Lorena, TX
My LG Refrigerator was seemingly stuck in defrost mode. The first tech sent out (Jon M) diagnosed sealed system failure and ordered parts. After parts arrived, 2nd tech (Arthur Book) said first tech was new and misdiagnosed. Ordered different parts. After parts arrived a second time Arthur returned and installed the parts, and now my ice maker no longer works. I called to have them return a 4th time and was told "We no longer take LG warranty work" and they refuse to return to repair what they broke. I have been without a working fridge for almost a month and am now working with another company to obtain repairs. I realize that this company has very high reviews, but this is a well earned 1 star review. They broke my fridge and refuse to return to repair it.
Microwave
Cory - Cedar Park, TX
EXCELLENT
Leon - Bastrop, TX
CLIF WAS GREAT EXCELLENT KNOWLEDGE
Great service and communication
Edward - Austin, TX
Excellent Service
Ripthorn - Leander, TX
Great service
Leslie - Killeen, TX
Really great service
Jeff
Jeff - Austin, TX
Great service
James
James - Austin, TX
Excellent service.
Dishwasher repair
Andrew - Cedar Park, TX
Great communication with the repairman. When he came, he was very courteous and efficient. Definitely recommend Appliance Express
.
Steve - Round Rock, TX
Review
Truman - Cedar Park, TX
Very pleasant young man
Debbie
Debbie - New Braunfels, TX
Very professional and knowledgeable.
Great Service on Refridgerator
Ann - Austin, TX
Great job. Courteous and professional.
Great service
Kevin - Austin, TX
Amazing service!
Catherine - Austin, TX
Everything about the service call was excellent, couldn’t be happier with technician. He was on our side.
Lou was incredibly professional and helpful
Dennis - Marble Falls, TX
Lou was really knowledgeable and helpful in correcting the issue with our freezer. It was a pleasure meeting him and am very pleased with his diagnosis and treatment.
Oven temperature
John - Horseshoe Bay, TX
James was extremely knowledgeable about the oven problem we had. All working right now
Dishwasher repaired
John - Georgetown, TX
Arrived per the schedule, repair was done quickly.
Totally Professional
Julia - Austin, TX
Repair technician was on time, polite, and very knowledgeable. He answered all questions and explained what he determined to be the problem with our appliance.
knowledgeable prompt service
Norman - Hutto, TX
techs defined problem and took prompt action
Keith
Keith - Lakeway, TX
Fast response, explained the problem and gave recommendations for possible future issues, very friendly demeanor.
Awesome
Patrick - Temple, TX
Courteous, pleasant
Joan - Round Rock, TX
Tyler was so nice, courteous & pleasant as well as thorough diagnosing my frig problem. Thanks!
Owner
Charlie - Austin, TX
He did a super job of educating us and responding to our questions. Great young man and very knowledgeable. Much appreciated.
Great service in repairing our fridge
Paul - Lakeway, TX
Did an excellent job explaining and fixing the issue with our new fridge that had leakage due to weak seal. Was very quick and couldn’t be happier. Can’t speak on cost since our fridge was under warranty but they certainly are experts and know what they’re doing!
Good service
Lynne - Austin, TX
Not only was our repairman prompt and helpful, but the woman who scheduled the service went above and beyond to make sure we were seen in a timely fashion.
Kevin was a superb technical repair gentleman. Kevin was very respectful and he fixed our clothes dryer and we were up and running.
Erin - Buda, TX
We highly recommended Kevin and your company for the fabulous service and we were even able to get the dryer repaired two days in advanced. Many thanks and take care. Respectfully yours, Mary and Erin Hehnly
Great service. On time.
Richard - Austin, TX
Prompt and professional service
Raul - Cedar Park, TX
Called in for service and they came out even during holiday. They came out early and performed the repair quickly. Tech was great!
Friendly Service, Problem Solved
Samuel - Austin, TX
Very professional and good service
David - Austin, TX
The tech was very cordial and completed the repair very competently.
Great Service
Dennis - Driftwood, TX
Great service
Erika - Granite Shoals, TX
Awesome service and pricing
Judith - Austin, TX
Excellent service repairman who knew his job. Fast and very tidy. Cleaned up after himself.
Great service, professional staff
Doug - Austin, TX
The technician was on tim, friendly, and did perfect work.
Great service
Marie - Austin, TX
Excellent Service
Trey - Spring Branch, TX
They were able to diagnose and fix the issue within 10 minutes
Great service
Monica - Manchaca, TX
We had a very knowledgeable tech come out. He was able to trouble shoot our problem and fix it in no time at all. He was courteous and helpful with maintenance tips as well.
Van Dusen
Milton - Georgetown, TX
Very pleased!
Very Professional
David - Burnet, TX
Great Service & Scheduling System
Patrick - Austin, TX
They have a proactive scheduling system that is very helpful to navigate a busy home schedule. Once the technician came out - they did a great job of handling the request. This was a warranty service from Home Depot.
Prompt, competent, respectful, and honest
Edward - Austin, TX
Luis was prompt, competent, respectful, and honest. Would recommend him to anyone.
Jonathan S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not advancing cycle. Found original complaint is that not able to select different cycle. Inspected unit and work area. Found unit had started a normal cycle and was not canceled out. Performed diagnostics mode, no error codes. Monitored test cycle and checked for hot temperatures at end of cycle. All tested good, no water leaks detected."
Jonathan M.
WASHER AMANA NTW4516FW3
Jonathan M.
RANGE WHIRLPOOL WFE505W0HB2
Kayman B.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived onsite for refrigerator with intermittent power failure. Upon inspection I found the unit operating as designed. I tested functions through diagnostics and all passed with no power failure. I inspected the evaporator covers and they were both clear of ice or frost. I noticed the freezer module was out. I replaced the freezer module with (W10695459) from my truck stock and restored light to the FC. I accessed the HV control in the back of the unit and noticed it smelled slightly hot I replaced the HV control but the power outage reported may have been due to freezer module knocking out the RC lights creating what would seem like a power failure. The unit is working as designed at this time. In the event of call back please send senior tech. Job complete.
Al R.
REFRIGERATOR WHIRLPOOL WRB322DMBM00
Scott M.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for unit still making noise . Found leveling feet were up . Dropped the feet and leveled unit , noise went away . No water leaks detected at time of service. Job complete"
Lou S.
MICROWAVE WHIRLPOOL WOC54EC0HS02 "Arrived on site to inspect wall oven/microwave combo microwave door not closing and the light remains on. Upon further inspection, I found that the interior light remains on when the MW door is closed. Even when slamming the door, the light will stay on. If I push on the door once its closed, the light will turn off. I am ordering the door hinges and CNOTE-LSO PER CUSTOMER REQUEST Also, please schedule with ticket #269992.; ordrng 1 CNOTE (LSO PER CUSTOMER REQUEST) and 2 W10874474 (hinge-door)s"
Andrew H.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to replace pump and motor from previous diagnosis. Replaced pump and motor, tested unit, unit works good. No leaks detected. Job complete."
Brandon C.
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site for customer complaint of front left burner sparking while in use and simmer not working, found simmer orifice clogged, I cleaned orifice, unit tested good."
Al R.
FREEZER GE FUF17DLRCWW "On arrival to upright freezer, I found 120 VAC with correct polarity to the control, compressor was not running , high temp alarm going off, tested drive voltage to the compressor at CN 1 red to white was 120 VAC, no amp draw/ confirmed calling for cool/ ohmed out the overload found overload OL/ ohmed out the compressor start to run 195 OHMs and rising/ common to run .4 ohms/ needs sealed system work / unit is R600 unit has Lokrings.Ordering research for needed parts.Office to reschedule the appointment for soonest appointment availability.Needs more work ; ordrng 1 CNOTE (LOCK RING TECH ) and 1 RESEARCH (LOCK RING SEALED SYSTEM )"
David Z.
WASHER WHIRLPOOL WFW9200SQ02 "Arrived on site to diagnose dryer that was not draining around bellow and also throwing error. Found errors F20, F32, which are both for pressure switch related issues. Replaced pressure switch and cleaned out tub drain holes. Retested and unit is draining and no further errors.
Jonathan S.
OVEN KITCHENAID KODE300ESS04 "Arrived on site for unit intermittently powering off and on. Inspected unit and work area. Performed diagnostics mode and checked fault codes, no stored faults. Removed unit and found power cord hardwired to plug and outlet is upside down causing plug to fall down. Inserted power cord and added duck tape to help keep power cord in place. Installed unit and tested operation. All tested good."
Jacob S.
DRYER WHIRLPOOL WED8000BW0 Arrived onsite for unit not having power. Tested unit. Found that no power was getting to the unit. Looked at breaker. Customer flipped the breaker. Unit was working. Tested unit. Unit test good. No issues at this time.
Jimmy J.
REFRIGERATOR WHIRLPOOL WRX735SDHV00 "Arrived on site for Left door will not close tightly. Ice maker works, but no water goes to dispenser in the door. Ran diagnostics and all performed s designed. Left door just wouldnt shut properly. Found top hinge was not tightened all the way. Tightened three screws and door shut as designed. Water dispensing properly. No leaks detected. Job completed."
David S.
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for sealed system repair. I gained access to the dryer and compressor, I installed a new UV dryer, and access valve in the compressor. I removed the restricted evaporator, and found the new evaporator has the wrong ends. I am ordering a new evaporator with copper fittings. ; ordrng 1 W10836706 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer)"
Paul R.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for a refrigerator with the FC not cooling. I found the FC coil frosted over and the fan hitting the frost causing the noise the customer was hearing. I tested all the thermistors and they checked good. I ran service test 38 and the three way valve went to home position then after a few seconds returned to the RC position and the compressor came back on. The unit would not go into defrost. I changed the UI and the main control together and ran test 38 again. The unit went into defrost and was working as designed. I explained to the customer that if the unit started making noise again after a short period of time it might be better if they defrost the unit themselves. Call complete.
Scott M.
REFRIGERATOR WHIRLPOOL WRT348FMES00 "Arrived on site for no cool fridge . Found compressor running and extremely hot . Found ball of ice forming around welds on evap and no frost pattern on coils . Will need new compressor ,evap , UI drier , service port. No water leaks detected at time of service. Job complete .
Scott M.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for no heat dishwasher . Found heater cracked , ran diagnostics and didnt heat up. Replaced heater. Reran diagnostics wash , unit is now heating up . Job complete ."
Noah D.
WASHER MAYTAG MHW5500FW1 "Arrived on site to inspect washer for not operating, upon inspection found the front panel not responding, replaced control panel All functions returned. Job complete"
Lou S.
RANGE WHIRLPOOL WFG114SVB0 "Arrived on site to inspect range oven not working. Upon further inspection, I removed the bottom panel and tested on bake at 350 and the ignitor never came on. I tested the oven light at the control and it came on. I removed and replaced the ignitor and tested. Unit is operating as designed. No gas leaks detected during service, job completed.
Tyler G.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 on site to repair the refrigerator that need a new facia thermistor heater assembly as well as water inlet valve upon arrival for the unit I found that the facia simply needed was not the correct part that was sent to us. I contacted and spoke with SR in office and she was able to verify and order the correct part number that has been updated since our prior visit. office to reschedule once part is available.Part re-ordered already by SR WPW10553630 ; ordrng 1 WPW10553630 (escutcheon)
Leonardo C.
DISHWASHER WHIRLPOOL WDF320PADS3 Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.
Luis M.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site for defrost issue in fresh food. Replaced defective thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie,per service pointer W11092686F replaced drip pan,secured evaporator to liner housing using clamps and zip ties,secured back cover with 4 screws,ran diagnostics changed defrost setting to basic. AUTHO KS9IF00FPL1AUTHO for service pointer S16360; used 2 2185788 (CLAMPS) from stock"
Andrew H.
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for unit not dispensing water. Found bad valve. Replaced valve, tested unit, unit works good. No leaks detected.
Matthew Z.
RANGE IKEA IES790GS0 "Arrived onsite to replace previously diagnosed parts. Replaced main wire harness, test all top burners, tested oven elements and all keys on keypad- all good. Job complete"
Tyler G.
DRYER MAYTAG MEDC215EW1 Arrived on site for dryer that was not turning on or getting any power. Upon further inspection of the unit I found that the unit had a damaged neutral wire going from the terminal block the timer. I was able to cut off the damage portion of the wiring and crimp on a new wire fitting for the wire to attach back to the terminal block away needed to at this point I also was able to verify that the outlet was receiving 240 V but due to the issue with the wiring had tripped the breaker upon my arrival and I informed the customer that if an issue like this would happen again she might consider getting an electrician out to just verify that the breaker isnt because of why this happened. I did also disassemble the unit and verify that the heating element as well as the thermal fuses and airflow fuses on the back of the unit were all functioning As designed. I then ran a quick diagnostic cycle on the unit to ensure that it was heating and fluctuating around the tempera
Luis M.
REFRIGERATOR JENN-AIR JB36NXFXLW04 "Arrived on site for no ice. Removed freezer door and drawers ran multiple test diagnosed icemaker not running through a forced harvest,replaced icemaker,ran reset icemaker ran through a cycle and filled with water reassembled unit.
Lou S.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the microwave light not turning off when closing the door, I removed and replaced the inner door panel and both hinges and tested. Unit is operating as designed. Job completed. Recommended that the customer connect the unit to WiFi."
Leonardo C.
DISHWASHER FRIGIDAIRE FFBD2412SS0A Arrived on site to replaced liner and gasket and spray arm. Replaced all parts test unit and unit test good job complete no leaks present at this time.
Paul R.
RANGE AMANA AGR5330BAS3 Arrived onsite for a range to replace the previous diagnosed parts. I replaced the oven bottom. Call complete. Use authorization ASEYMSEAPL1.
Luis M.
REFRIGERATOR KITCHENAID KRSC703HPS00 "Arrived on site for door issues. Found crease marks on stainless steel freezer door. ,ordering a new freezer door; ordrng 1 W11390104 (FREEZER DOOR)"
Al R.
DRYER MAYTAG MEDB835DW4 Arrived on site and inspected unusual noises from dryer.Moved the unit around the tile floor and noises went away.Customer satisfied.Job complete
Jacob S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived onsite for unit over frosting in unit. Looked at unit. Saw that door is not sealing correctly. Need new door seal for the freezer and 2 slide rails.
Kayman B.
DISHWASHER WHIRLPOOL WDT710PAHZ0 Arrived onsite for dishwasher tripping breakers. Upon inspection I found the breaker tripped. I reset the breaker and tested the unit through diagnostics. All functions passed. I tested the amp draw on the heating element during heat and got a reading of 8 amps at heater start which within factory standard range for correctly functioning heater. No repair needed at this time. The unit is working as designed at this time and no leaks were detected during time of service.
Kevin B.
DRYER WHIRLPOOL WED4850XQ0 Arrived on site and inspected dryer and found timer has failed. After replacing timer dryer is not heating properly. Used airflow meter and found airflow is restricted. Recommended to customer that vent to the exterior be cleaned by a service to prevent further failures on dryer.
James C.
DISHWASHER WHIRLPOOL GU2455XTSS0 "Arrived on site and installed new console, vent and seal. Ran diagnostics and found unit working properly. Job complete"
David Z.
OVEN WHIRLPOOL KSGG700ESS0 "Arrived on site to diagnose door with damaged trim. On arrival found the vent trim piece had coating peeled off. Found panels damaged in boxes and unusable. Ordering 2 new trim pieces.; ordrng 2 W11025120 (trim-vent)s"
Clif L.
OVEN WHIRLPOOL WFG525S0JS0 Arrived on site to diagnose a range with a knob that will not stay on burner valve. Found knob cracked. Replaced knob and tested unit. Found all is functioning properly at this time.
Kevin B.
REFRIGERATOR KITCHENAID KBFN502EPA02 "Arrived on site and inspected refrigerator and found icemaker harness is not properly seated in icemaker. After resetting it found icemaker is also off and after turning it on cycled it and it dispensed the ice in the tray and filled with water. Icemaker is now operating normally, job complete"
David Z.
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site to install slides to resolve air leak / frost issue. Installed both slides and retested. Door now closes smoothly and is working as designed. Call complete.
Noah D.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to inspect washer for not spinning correctly. Upon inspection found the gearcase leaking oil, the motor scraping and the basket loose. Will need upper screw for basket, ordering splutch assembly and motor. Office to reschedule ; ordrng 1 W10625252 (SCREW) and 1 W10721967 (SPLUTCH) and 1 W10721967 (DRIVE)"
Jimmy J.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site for Dishwasher not fully drying dishes, water pooling on top of dishes and on door. Noticed no rinse aid in the dispenser. Ran diagnostics to ensure there were no error codes. None found, operating as designed. Homeowner and I went through the details of rinse aid to avoid the amount of water gathering inside the dishwasher. Left rinse aid dial on three due to no water softener in home."
Brandon C.
WASHER MAYTAG MVWX655DW1 "Arrived on site for customer complaint of loud noise, found noise coming from belt being frayed and gearcase leaking oil. Ordering belt, gearcase, motor, cam, washplate, hub nut. ; ordrng 1 W11239857 (BELT)"
David S.
REFRIGERATOR WHIRLPOOL ET9FTTXLQ10 "Arrived on site for freezer ice it over. I inspected the unit and work area. I found the model serial number different I contacted AHS claim to verify the unit is cover, I got the go ahead. I found ice blocking the air vents in the fridge and the freezer frosted over., I inspected the gaskets and found them in good order. I gained access to the control and jumped the defrost heater. I found it not coming on. I found no voltage to the bimetal. I found the heater was good continuity. I am ordering the control and bimetal just in case. I cleared out the ice and the fridge started cooling again.; ordrng 1 WP2304099 (cntrl-elec) and 1 WP4387503 (bimetl-def)"
Noah D.
REFRIGERATOR KITCHENAID KRFC604FSS01 "Arrived on site to inspect fridge for making clumps of ice, per last tech installed Icemaker and tested for any problems, all functions returned. Complete"
Lou S.
RANGE WHIRLPOOL WFG550S0HZ2 "Arrived on site to drop off knob for range. Upon arrival, I found the range missing one knob to the cooktop burners. I installed the knob and is operating as designed. No gas leaks detected during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for no cool. Removed evaporator cover,no frost found oil on suction and cap tube. Removed evaporator during installation of new evaporator found cap tube broken in lineR
David S.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to possibly install previous diagnosed part. I gained access to the control and tested power to the control. I found no power. I found the power turned off at the switch. I turned the power on and retested voltage, voltage is good. I put the unit into diagnostics and ran a diagnostics cycle. The unit operated as designed. Job complete. No water leaks detected."
Lou S.
OVEN WHIRLPOOL WOC54EC0AS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the main control and console failures, I removed and replaced both and tested. Bake element is getting voltage now and operating as designed and the console is responding to the pressed keys. I did find that the door latch assembly has failed and will need to be replaced.
Brandon C.
DRYER WHIRLPOOL WED87HEDW1 "Arrived on site for customer complaint of unit not heating, found failed element, I replaced element, unit tested good."
James C.
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived on site and tested operation. Found unit not cooling and compressor is not running. Ran diagnostics and found compressor will not start but all fans are operating. Tested voltages and found Orion board not outputting voltage to compressor. Compressor motor has locked up due to outage and is causing system failure warranty does not cover repair due to power outage has caused failure.; ordrng 1 CNOTE (2 HR SS ) and 1 TOOL (OIL LESS GAUGES ) and 1 W11025999 (compressor)
Brandon C.
DISHWASHER WHIRLPOOL KDTM354DSS4 "Arrived on site for customer complaint of dishwasher leaking, found leak coming from sump, I replaced sump, unit tested good.
Andrew H.
REFRIGERATOR MAYTAG MSS25C4MGZ03 "Arrived on site to test unit for not making ice. Found frost build up on ice container(took picture) and ice clumping together. Used flash light and found light shinning through door that open and closes when calling for ice. Needing a parts research for that door that opens and closes when calling for ice, its not sealing allowing air to come in and freeze ice together and ice bin to freeze. ; saved tckt"
Kayman B.
DISHWASHER WHIRLPOOL WDF130PAHB0 Arrived onsite for dishwasher tripping breaker. Upon inspection I found the unit powered off with no power going to. I asked the resident to flip breaker on and when he did it would trip the breaker immediately. I unplugged the units heater in attempt to narrow down the issue but it would still trip the breaker right away. I plugged the unit into the disposal and was able to successfully put it into diagnostics with all tests passing. I advised that the problem is with the breaker or circuit for the dishwasher. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
David Z.
DRYER WHIRLPOOL WED7500GC0 Arrived on site to install control and console to resolve F6E1 code and unresponsive console. Replaced console insert and control. Retested and unit is working as designed. No errors present and unit is heating. Call complete.
Leonardo C.
DISHWASHER MAYTAG MDB8959AWW5 Arrived on site to test unit for bottom rack wheels falling off. Test unit and found left wheels broken. Replaced wheels test unit and unit test good job complete.
Andrew H.
WASHER WHIRLPOOL WFW5620HW0 1#- Arrived on site to test unit for error code F6E3. Verified power filter was receiving proper voltage on the inlet and outlet connections. ACU is needed to repair unit. Requesting parts research for proper ACU.
David S.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for fridge no cooling properly. I spoke to the customer about the fridge and found out it will intermittently not go below 10 degrees. It takes about a week to get back down. I put the unit into diagnostics and activated the fans, tested the thermistors all checked good. I tried to force the unit through defrost, and it wouldnt go through, the fans, compressor, and 3 way valve would activate one after another in a cycle. I gained access to the main control and inspected for any damage. I found no obvious damage. I power cycled the unit and forced a defrost. The unit went through defrost just fine. Unit is operating as designed now. I explained to the customer that the unit may just needed to be power cycled.
Andrew H.
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site to test unit for hood lamp not working. Tested voltage to housing, voltage was good at 120. Replaced burnt/melted lamp housing. Still no light. Found when I installed bulb voltage to housing was not present. Replace electric control, tested unit, unit works good. Advised customer when cooking to run vent hood fan. Job complete."
Leonardo C.
RANGE WHIRLPOOL WEG515S0FS2 Arrived on site to replace glass door. Replaced glass door test unit and unit test good job complete.
Noah D.
OVEN WHIRLPOOL WFE320M0EW "Arrived on site to inspect oven for not illuminating light, replaced socket and found no change, ordering control and harness due to intermittent issue. Office to reschedule ; ordrng 1 W10349707 (HARNESS) and 1 W10834015 (CONTROL )"
Richard P.
RANGE KITCHENAID KSDB900ESS1 Arrived onsite for the control panel with a dent and bezels not sticking. Replaced control panel and 5 bezels and oven tested good.
Lou S.
ICE MACHINE KITCHENAID KUIS15NRTB1 "Arrived on site to install previously diagnosed and ordered part. Due to the recirculating pump harness being badly corroded and non-functional, I removed and replaced the harness and tested. Unit is operating as designed. No water leaks observed during service, job completed.
Kevin B.
ICE MACHINE KITCHENAID KUIC18PNXS2 "Arrived on site and inspected icemaker and found no incoming water. After replacing water valve it is now cycling over evaporator plate and confirmed evaporator plate is getting cold and cutting grid is warm to the touch.
Brandon C.
ICE MACHINE JENN-AIR JBL2088HES "Arrived on site for customer complaint of unit leaking, found leak coming from ice maker fill tube, ordering fill tube. ; ordrng 1 W11176463 (FILL TUBE )"
Lou S.
DISHWASHER KITCHENAID KDTE104ESS1 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I found the unit on a GFCI breaker. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed and did not trip the breaker. Tested one more time in diagnostics and it continued to operate as designed.
Lou S.
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to install previously diagnosed and ordered parts. Due to the hinge friction pads missing, I installed pads on both hinges and tested. Unit is operating as designed. I found the toeplate is missing the retainers. I am ordering the retainers (3) and CNOTE-LSO PER CUSTOMER REQUEST. Please schedule with ticket #272258.; ordrng 3 WPW10503548 (retainer)s"
Matthew Z.
DISHWASHER AMANA ADB1400AGB1 "Arrived onsite for dishwasher not washing. After inspection found that the dishwasher does wash, and completes the cycle. It is having intermittent pauses.
James C.
WASHER FRIGIDAIRE FAFW3801LW3 Arrived on site and inspected unit for leaks. Found unit leaking from bellow and dispenser drawer. Found handle for dispenser drawer has failed and will not stay attached. Also found bellow has torn causing leak. Unit will need bellow and drawer handle to repair. Office to schedule return services ; ordrng 1 137314510 (frame)
Clif L.
REFRIGERATOR WHIRLPOOL GSF26C5EXW02 Arrived on site to diagnose a refrigerator that is not producing ice. Tested and found icemaker fill line frozen over. Bob fill line and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Lou S.
DRYER KENMORE 110.666525 "Arrived on site to inspect dryer getting too hot. Upon further inspection, I tested the unit temps with my multimeter & thermal lead and found the unit getting to 171 degrees in the delicate selection. Customer advised that they felt it was too hot in the delicate selection. The low temp was 116 degrees. I inspected the element and it was new and ohmed out good. I tested the thermal cutoffs and all were good as was the fuse.
David Z.
DISHWASHER WHIRLPOOL WDT710PAYM3 "Arrived on site to diagnose dishwasher making loud noises and sometimes soap dispenser does not open. Performed diagnostic. Ran cycle and could hear a loud humming sound coming from inlet valve, and slow water fill with error F6E2. When unit switched to wash it was making loud noise coming from wash motor from lack of water. Dispenser did open during diagnostic cycle. Replaced valve and Retested. Unit is now operating correctly, and no sound coming from inlet valve. Wash motor sounds good now with proper water level found.
Clif L.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a oven that is not responding to commands. Found outer buttons of touch screen not functioning properly. Performed hard reset on unit and tested controls. Found all is functioning properly at this time.
Brandon C.
DISHWASHER WHIRLPOOL KDFE104DSS4
Lou S.
REFRIGERATOR WHIRLPOOL GX5FHTXVB00 "Arrived on site to install previously diagnosed and ordered parts. Due to the filter head failure and the start device failure, I removed and both and tested. The unit began to cool and when dispensing water, the filter head no longer made the hammering noise. While replacing the filter head, I found the filter plate was broken. I am ordering the plate and office to schedule return service due to part being OOS. No water leaks observed during service.; ordrng 1 WP67001668 (plate- fil)"
Kevin B.
RANGE WHIRLPOOL WFE515S0JS0 "Arrived on site and replaced damaged control panel, job complete"
Brandon C.
DRYER WHIRLPOOL CGM2745FQ0 "Arrived on site for customer complaint of dryer not working, found flame would not stay on, ordering parts. ;
Jimmy J.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site for damaged panel. Replaced damaged panel with new panel. Set clock and informed builder job is completed.
Luis M.
REFRIGERATOR IKEA IX7DDEXDSM01 "Arrived on site for loud noise and no cool. Evaporator fan hitting ice,removed cover,bimetal incased in ice,ran diagnostics bimetal reading open. Replaced fan assembly and changed bimetal to a 60° bimetal,replaced ui control ; used 1 WP2182381 (BIMETAL), and 1 WPW10514110 (MOTOR EVAP) from stock"
Paul R.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived onsite for a refrigerator to replace the previous diagnosed parts. After pulling the unit out I checked the voltage from P10-1 to P10-2 and had 29VDC which means the control is good. I checked voltage at the ice box lights, triple light, and FC light and had no voltage. I tested voltage from the tan/red #5 wire going to the ice box lights to the FC light and had 0VDC. I called techline and spoke with Austin SR# 7728903329. Austin agreed by the checks that were made there is a broken circuit in the harness
Luis M.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for defective icemaker and main control. Replaced icemaker and main control,rna diagnostics icemaker passed harvest,ran fill test passed."
Matthew Z.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived onsite for refrigerator not cooling. Upon arrival, the unit was unplugged by the customer. When I plugged the unit in the compressor would not turn over it would humm, click and cutoff (repeating that cycle). Evaporator and condenser fan were running. I turned cooling off for a few minutes then turned back on the compressor began to humm again. I noticed that the discharge end was getting very hot, showing signs of low side leaking. Will need to send sealed system technician, 2 hr. Compressor is oil less ANT compressor. Need to order compressor, both evaporators, access valve and dryer(ordering uv and non uv just in case). Also need AUTHO.; ordrng 1 OILLESSGAUGES and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10843121 (filter dryer) and 1 W10865322 (evaporator) and 1 W10903340 (compressor) and 1 W11035643 (evaporator) and 1 WPW10143759 (dryer)"
David Z.
FREEZER WHIRLPOOL WZF79R20DW03 "Arrived on site for freezer showing over temp and thawing out food. Checked unit and found evap frosted over. Found thermistor out of range as well. Used steamer to remove ice from evaporator and tightened connections for heater, and replaced evap thermistor. Reassembled and reset over temp alarm. Tested heater ams fuse while cover was off and both are testing good. If issue repeats will need to return with control box. All is working as designed at this time. Call complete."
Paul R.
DRYER MAYTAG MGDB835DW3 Arrived onsite for a dryer to replace the previous diagnosed parts. I replaced the moisture sensor harness and tested the dryer. The unit is working as designed. I went over cleaning the sensor bars with the customer because she uses Bounce sheets. Call complete.
Clif L.
OVEN JENN-AIR JJW2830IL01 Arrived on site to replace previously ordered parts for oven. Upon arrival found unit was recently used and oven too hot to service at this time. Office will need to reschedule call.; ordrng 1 OVENTOOHOTTOSERVICE (NEEDS RESCHEDULING)
Lou S.
WASHER WHIRLPOOL WFW9400SU00 "Arrived on site to inspect washer error code. Upon further inspection, I found the unit showing E20 error code. Placed the unit in diagnostics and tested. The unit began to fill and once it got to test C03 it filled for a long time and eventually the unit shut off and showed the error code again. I inspected the inlet valve and found the valve screens with debris inside them. I removed and replaced the valve and retested. Unit is operating as designed. No water leaks observed during service, job completed."
Leonardo C.
COOKTOP KITCHENAID KGCU467VSS01 Arrived on site to test unit for LF and RF burner not igniting and center front burner continue to click when unit is on. Test unit and found bad ignitor and and valves and modules for LF and RF burners. Found bad ignitor on center burner. Ordernew new valves and orifice holders and new modules office to reschedule will need 2 hours. ; ordrng 1 2HOURS (2 HOURS ) and 1 NEEDSAUTHO (NEEDS AUTHO) and 2 WPW10116108 (MODULE SPARK )s and 2 WPW10364555 (LF /RF ORIFICE HOLDERS)s and 1 WPW10364556 (CENTER FRONT ORIFICE HOLDER) and 2 WPW10371235 (LF/RF VALVES)s and 1 WPW10475147 (SPARK MODULE )
Scott M.
REFRIGERATOR WHIRLPOOL WRS315SDHZ05 Arrived on site for dispenser periodic not working . Found fresh food section was getting too cold and freezing water line . Thermistor checked normal .Replaced control . All checked normal . No water leaks detected at time of service. Job complete
Clif L.
DRYER KENMORE 110.6613241 Arrived on site to diagnose a dryer that is not heating. Tested unit and found failed thermal cut off. Replaced cut off and limit thermostat as they came in a kit. Tested unit and found all is functioning properly at this time.
Brandon C.
WASHER WHIRLPOOL MVWB765FW1 "Arrived on site for customer complaint of unit leaking, found slow leak coming from water valve, I showed customer the leak, replaced valve housing, unit tested good.
David S.
RANGE WHIRLPOOL RF362LXTB2 "Arrived on site to install previous diagnosed parts. I removed the door and installed the new trim pieces. I spoke to the customer about the repair. They stated the oven still doesnt work and that they had an electrician come out and inspect the breaker and out let. I gained access to the back of the unit and tested voltage at the junction. I found no voltage across one of the lines and good voltage in the other, see so quick pic. I wiggles the outlet around and found full voltage on both lines while holding the outlet up. I spoke to the customer about the problem and let them know they need to have that outlet changed o fix the issue. Job complete."
Richard P.
FREEZER WHIRLPOOL WSZ57L18DM00 Arrived onsite for the freezer with frost build up . During inspection found no frost build up inside freezer. Checked temperature and its good and no ice build up on evaporator. Freezer is working as designed. Found no issues at this time. Complete
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site for refrigerator not keeping proper temperature. Inspected unit and work area. Found ice buildup on fresh food evaporator. Performed diagnostics mode and tested operation. Will need to replace evaporator fan assembly and thermistor kit with main control and UI. Customer stated that he could not defrost unit. Please allow 2 hours for repair. .; ordrng 1 W10316760 (thermistor KIT) and 1 W10822648 (UI) and 1 W11098695 (FAN ASSEMBLY )
Tyler G.
REFRIGERATOR WHIRLPOOL KSRP25FSMS01 Arrived on site for refrigerator not cooling. After running a diagnostic test and running steps one through six I was able to verify and find out that the main control inside the fresh food compartment had blown a fuse on the board and it stopped sending power down to the compressor and condenser fan motor
Lou S.
DISHWASHER WHIRLPOOL WDF320PADB3 "Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics showing error code F7E1. Cleared the code and continued with testing. I placed my multimeter on the black wire at the junction box and checked amp draw to the element. The unit operated as designed and the amp draw was 7-9amps at the element. Due to the visible condition of the element, I removed and replaced the element and retested. Unit is operating as designed. No water leaks observed during service, job completed."
David S.
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for lid being damaged. I inspected the unit and work area. I found the right side of the lid cracked. I replaced the lid and spoke to the customer about the operation of the unit. I ran the unit through a diagnostics cycle, and it passed. Job complete. No water leaks detected."
Jonathan S.
RANGE WHIRLPOOL WFG550S0HZ1 "Arrived on site for range front burner taking to long to ignite . Inspected front right burner and found burner cap warped. Found defective burner head had cause cap failure. Removed burner head and cap, installed new. Performed diagnostics and test all operations. Found all working as designed."
Kayman B.
REFRIGERATOR KITCHENAID KDTM404KPS
Lou S.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 "Arrived on site to inspect a crack in the liner of the refrigerator. Upon further inspection, I found a small one inch crack in the RC liner on the right side just above the mullion. I contacted techline and spoke to Sterling and advised of my findings. Sterling recommended to drill a small hole at both ends of the crack to stop it from spreading and use the 2part epoxy from kit #8201700 to seal the holes and crack. He provided file #7728899895. No water leaks observed during service, job completed."
Leonardo C.
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site to test unit for unit sparking. Test unit and found bad high voltage unit sparking from diode and capacitor.
Tyler G.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator leaking and icing up. Upon arrival I found that the damper motor was indeed starting to grind and screech little bit from the prior issue of ice forming around it and I went ahead and replace the damper motor. Customers also stated that there was no condensation forming around the door of the freezer itself along the actual metal exterior be on the gasket indicating that there is a insulation issue of some kind with the door. I spoke with SR about researching the stainless steel freezer door due to part being PSP and having two different part numbers for the same door. While Sunita make sure and verify that the new freezer door comes with a gasket pre-installed. Office to reschedule once availability of parts is known; ordrng 1 RESEARCH (FREEZER DOOR (STAINLESS STEEL)) and 1 RESEARCH (FREEZER GASKET (IF NOT PREINSTALLED ON DOOR))
Richard P.
REFRIGERATOR WHIRLPOOL WRT541SZDM00 Arrived onsite for the refrigerator door not sealing properly. Replaced door and gasket is sealing good. Complete
Leonardo C.
COOKTOP WHIRLPOOL WFC150M0JB0 Arrived on site to test unit for burners not staying red hot when on high. Test unit and found unit working as designed. Unit is new unit with regulated elements. Job complete.
Jacob S.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite to replace missing shelves to unit. Replaced shelves. No issues at this time. Job complete
Andrew H.
OVEN WHIRLPOOL WOC54EC7HW03 "Arrived on site to test unit for error code f6e4. Found bad Copernicus appliance manager. Replaced copernicus, tested unit, unit works good. Job complete"
Jimmy J.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site for washer buttons will not light up unit will not complete cycles - LOUD NOISE WHEN SELECTING START. Would not go into diagnostics. Tested control and it was faulty. Replaced control and is operating as designed. Ran calibration after new control was installed. No leaks detected. Job complete.
Jonathan S.
WASHER WHIRLPOOL WTW6200VW0 "Arrived on site for washer not advancing cycle. Performed diagnostics mode and found cold water valve not activating. Measured valve resistance on cold side and found failed valve. Inspected bearings and wash basket and found no signs of bearing failure. ; ordrng 1 W10364988 (valve)"
Jacob S.
DRYER WHIRLPOOL MED8630HW0 Arrived onsite for unit making noise once again and getting condensation inside the control panel. Called Techline. Suggested Service pointer for noise issues. W11378591A. The condensation issue is from the wall ventilation issues. And the noise issue could also be the unit made on customer made bench as opposed to the unit having the manufactured riser. Got Sr#7728897591. Rescheduled with customer ; ordrng 4 W11113654 (pad)s and 1 W11401018 (NOISE KIT)
Lou S.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site to inspect refrigerator no cool. Upon further inspection, the customer advised that the unit has been intermittently cooling and warming up. I tested temps in the FC=8 degrees and RC= 37 degrees. Checked both evaporators and both had good frost patterns. Ice maker cycled while present. Tested all fans in diagnostics and all are operating as designed. Thermistors checked good. Due to the intermittent issue, I removed and replaced the hv control. I found the condenser coils were dirty as well. Cleaned the coils and tested unit. Unit is operating as designed. No water leaks observed during service, job completed."
Jacob S.
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for unit not powering on. Replaced console UI. Tested unit. Unit test good. No issues at this time. Job complete
Matthew Z.
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived onsite for broken microwave light in socket. After inspection found that not only was the light broken, the control also had a stuck relay. The on, full, half and off function would not work. Replaced control and lightJob complete"
Clif L.
REFRIGERATOR MAYTAG MFT2976AEM00 Arrived on site to replace previously ordered parts for refrigerator. Found incorrect control sent for repair today. Ordering user interface as it comes with main control with software update. Also ordering evaporator wiring harness w/ sensors. All three parts will need to be replaced to complete repairs as well as update performed from service pointers. Office to set return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10878994 (UI AND MAIN CONTROL KIT) and 1 WPW10277799 (harns-wire)
Jonathan S.
REFRIGERATOR KITCHENAID KBLC36FKS02 "Arrived on site for refrigerator tripping circuit breaker. Customer stated that they had lost electricity and when it happened that a few breaker had tripped but was able to reset all but the refrigerator, breaker would trip with first 15 seconds of resetting. Powered unit at control and powered breaker on with no power to compressor. Found unit running. Connected compressor and monitored unit, found temperature dropped in FC by 12° in display. Called tech support and spoke with Kathy she recommended to replace breaker with upgrade arc fault if code in area or straight breaker. (Sr#7728897723). At time of service all tested good."
Jonathan S.
DISHWASHER KITCHENAID KDHE404DSS0 "Arrived on site to install previous diagnosed part. Removed failed OWI and install new. Performed diagnosed mode and found no water getting to unit. Found water valve to unit in off position. Restarted diagnostics mode and monitored test operation. Found unit leaking at sump gasket and diverter. Will need to replace sump assembly to complete repair. ordrng 1 WPW10554963 (SUMP)"
Lou S.
REFRIGERATOR KITCHENAID KRFC604FSS00 "Arrived on site to inspect refrigerator not making ice and no water dispensing. The customer advised that the unit is not cooling in both compartments. When I went to test temps, I found the FC & RC sections extremely warm. I tested the unit in diagnostics and found all fans operating. When I tested the compressor in test 39, it never ramped up to speed. I tested amp draw to the compressor and found 2.98amps. The high line from the compressor to the condenser was extremely hot to touch and the suction line was room temp. I advised the customer of my findings and found that the sealed system components were covered under extended warranty. . I am ordering the compressor, both evaporators, non-dye drier, access valve, CNOTE-OIL-LESS GAUGES, CNOTE-2 HR JOB. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (OIL LESS GAUGES ) and 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10865322 (evaporator) an
Matthew Z.
DISHWASHER MAYTAG WDF330PAHB2 "Arrived onsite to replace previously diagnosed parts. Replaced control, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
Tyler G.
REFRIGERATOR WHIRLPOOL WRF736SDAM12 Arrived on site for refrigerator that was still not cooling properly after a prior main control repair for a defrost related issue. Upon arrival I found that the freezer still had a continuous defrosting problem and had ice build up all the way out past the outer wall of the freezer. I ran a diagnostics check test one through six to verify that the thermos serves in the fresh fruit and freezer section of both functioning fine and that the UI and main controller back were also sending power to where they need to be. I also verified that the unit could go into defrost mode indicating that the thermostat was opening and shutting as it needed to end to take me to Tips. Customer explained that they were had been the sameSort of ice formation on the unit prior to repair previously but that ice formation was never cleared and went away which would cause the units have a hard time defrosting as much ice as it was there so I went ahead and defrost of the uni
Scott M.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for fridge working . Found leaking from drain tube . Ordering drain . .; ordrng 1 W11084807 (extension)
Richard P.
REFRIGERATOR FRIGIDAIRE GLRT218WDS9 "Arrived onsite for the refrigerator not cooling. During testing found that the evaporator fan motor is no good not running seized up which caused the freezer evaporator to up to solid block of ice . Will need to replace evap fan motor, defrost thermistor. Will need 24 hours for the evaporator to thaw out so we can repair it. Office to schedule ; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR )"
Al R.
WASHER MAYTAG MVWC565FW2 Arrived on site and inspected newly purchased washer not starting. Customer just moved into this older home 5 weeks prior to service visit.Put unit into diagnostics test mode and unit tested as designed without errors.Did notice unit laundry room light was flickering when unit was operating.Noticed the unit is plugged into a GFIC outlet and is causing the washers issues.Customer to call an electrician to repair the outlet.Recalibrated the unit and unit tested as designed.Job complete
Scott M.
WASHER MAYTAG MVWX600BW0 "Arrived on site for wash plate not moving . Found gear case has dropped and tore belt up and cut a hole thru guard .will need gear case, cam kit ,belt ,belt guard , hub . May need actuator and motor .
Lou S.
REFRIGERATOR WHIRLPOOL WRX986SIHV00 "Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I placed the unit in diagnostics and tested the ice maker on test #56 and it showed no error codes E0. Tested temps in the FC=5 degrees and RC=41 degrees. Tested the ice maker harvest in test #57 and it harvested as designed. I found no water in the tray. I tested the fill tube in test #45 and the ice maker tray filled with water. I cycled power to the unit to reset the controls. Unit is operating as designed. Customer requested this tech LSO if they needed future service. No water leaks observed during service, job completed."
Jonathan M.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced compressor, inverter, dryer, and coupler and laced unit in a vacuum. Was able to get the unit to stay in a 30 inch vacuum for seven minutes. Charged unit and unit pressures got to 135 psi and -1 psi. Unit is cooling and working as designed. Call complete."
Luis M.
REFRIGERATOR WHIRLPOOL KRFC400ESS00 "Arrived on site for water issues. With filter installed weak water flow diagnosed a defective filter head,installed a new filter head checked water connections no leaks,tested water dispenser unit working as designed.
Clif L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to diagnose a refrigerator that is not cooling properly. Found refrigerant leak in fresh food evaporator causing higher than normal temperatures in freezer compartment. Evaporator, compressor, and filter dryer will all need to be replaced to complete repairs. Also recommending changing user interface and main control to ensure no cycling problems. Office will need to set a return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 W10832994 (compressor) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer)"
Clif L.
DISHWASHER KITCHENAID KDTE704DSS0 Arrived on site to diagnose a dishwasher that is not cycling. Tested unit and found failed vent assembly. Replaced vent and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
David Z.
OVEN WHIRLPOOL WOD51ES4ES01 "Arrived on site to follow up on buzzing oven. As soon as unit turns on you can hear a buzzing vibration. CAlled tech line and spoke to Chris who said to pull unit out and test the rear power cable to see if its rattling on cabinet. Pulled unit out and vibration still present. Removed top panels and used several sticky pads to like the blower fan and surrounding contact areaS. Noise seemed to be gone. Once I put the panel above the fan on, noise came back. Added additional sticky pads to bottom of the panel and noise was reduced to almost gone. Reinstalled in cavity and noise remained low. Called tech line and spoke with Robert SR7728903112. Documented the noise and resolution and confirmed that if the noise returns there has to be a bend in the cabinet somewhere hard to find, since everything close to the fan is insulated. Call complete."
Tyler G.
WASHER MAYTAG MVWB865GW0 Arrived on site to install previously diagnosed UI panel due to button being stuck internally. After installing the new UI I was able to run multiple tests back to back in Missouri that the UI is no longer beeping randomly as it was prior to repair unit now functions in both normal mode and test diagnostics exactly how it should be in there and no new error codes that have popped up. Unit functioning as designed call complete
Matthew Z.
WASHER MAYTAG MVWC565FW1 "Arrived onsite for washer drum out of balance. Opened lid to inspect suspension rods, look good. Applied pressure to drum, good resistance. Ran diagnostics, no error codes stored. Put unit in auto test, all passed. Ran calibration test. Ran low spin, high spin and agitation individually with no issues. Checked under unit for signs of ware on gear case, no grinding sounds or signs of leaking oil. This is not a constant issue. Instructed customer on proper loading and cycle selection."
Al R.
WASHER WHIRLPOOL WTW8500DC2 Arrived on site and inspected washer leaking from the valve area.Confirmed the complaint and found the valve defective.Removed and replaced it.Reassembled it and unit now works properly.No leaks detected at time of service.Customer satisfied.Job complete
James C.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on site and found unit cooling and making ice. Freezer at 0 degrees and fresh food at 36. Ran test 4 and inspected compressor and 3 way valve. Found all functioning properly at this time. Instructed customer that if the sound returns to please contact office and leave unit plugged in so that I can come by same day to identify the failure
Kayman B.
DISHWASHER WHIRLPOOL GU2475XTVY1 Arrived onsite for dishwasher not operating. Upon inspection I found the clean light stuck on and I had a hard time putting the unit into diagnostics the control panel is very worn out. Once in diagnostics the unit filled with water but would not push the water through the spray arms when called for. I also noticed the heating element. I am recommending replacing the control (WPW10285179) the sump and motor (W10806701) the console (WPW10175241) and the heating element (W10518394) ; ordrng 1 W10518394 (heater) and 1 WPW10175241 (panel-cntl)
Jimmy J.
MICROWAVE WHIRLPOOL WMH31017HS3 Arrived on site for microwave MAKING CRUNCHING POPPING NOISE WHEN THE TURNTABLE IS MOVING--UNIT WAS CLEANED AND IT STILL DOES IT. Ran microwave with a cup of water for 20 seconds. Heard the noise. Installed new roller and noise went away. Removed roller to check for surface areas that may be raised. Found a 1 1/2 inch scratch that was extremely hot to the touch in the path of the roller. This heat melted the wheels on the first roller. 2nd roller didnt make noise because it hasnt melted the wheels. Ordered cavity paint for touch up to seal the scratch and contain the heat.Please advise on how long the paint will need to dry before installing roller and glass plate. ; ordrng 1 98QBP0300 (spry pt 6oz.wht) and 1 98QBP0302 (tch up pt/6oz.snow w)
Tyler G.
REFRIGERATOR WHIRLPOOL GI0FSAXVY08 Rock on site for a fridge raider that was leaking water and dump all of the freezer door to shut all the way. Upon further inspection I found that freezer drain line was clogged water backflow and not allowing the freezer freezer freezer which then led to the door not shutting all the way. I was able to keep frosty clogged drain line and made sure that the unit was ceiling shop whenever the freezer door would be closed and everything is functioning as needed. I also found that with the water dispenser issue that the customer stated she was having was because of the fact of the reservoir filter head assembly was sealed shut and not allowing water to pass through the filter like I needed to so I replace the reservoir head assembly and retest of the dispenser unit is now working as designed with no leaks before during or after repair call complete
Kevin B.
RANGE WHIRLPOOL KFGD500ESS00 "Arrived on site and inspected range and found bake ignitor in top oven has failed..; ordrng 1 WP7432P143-60 (igniter- b) and 1 WPW10324738 (igntr-oven)"
James C.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site and installed new separator and tested operation. Unit tests good. Job complete
Jimmy J.
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range noise every 5 minutes in oven. Ran temps in oven. Oven is cycling through temps as designed. No calibration needed. Explained to customer that the noise is the burner kicking on and off in order to stay in range of the desired temperature. She listened to the oven igniting and confirmed that was the noise. Job complete.
David Z.
OVEN WHIRLPOOL KSEB900ESS3 "Arrived on site to follow up on range not heating after convection fan assembly was installed. Found breaker was not tripped, and had 240V at the terminal block. Tried all 3 elements and got no heat and no fan. Couldnt hear the relays click on the control. Replaced control. As soon as unit was plugged in heard a pop from the convect area. Convect element is bad and caused a short, likely also frying the control. Reordering convect assembly, control, main harness, and Ui console as well. This should resolve all issues. Office to schedule when we have shipping for convect assy.; ordrng 1 W11084243 (cntrl-elec) and 1 W11196719 (harns-wire) and 1 W11414552 (CONVECTION ASSEMBLY )"
David S.
DRYER WHIRLPOOL WED8620HC "Arrived on site for dryer making a horrible noise. I inspected the unit and work area. I found the dryer making a rattling noise. I gained access to the interior of the dryer cabinet and found marks on the chassis from rattling. I followed service pointer W11378591A. I also found the belt frayed and the guide wheels out of round. I installed a new belt, guide wheels, and tension pulley. I reassembled the unit and tested It. I had the customer confirm the noise is gone. Job complete."
Richard P.
RANGE KITCHENAID KSEB900ESS3 Arrived onsite for the range aqua clean not working properly. Ran diagnostics and found no issues with the oven. Oven does not have a latch to lock door in place during cleaning cycle oven is not equipped with the latch. Tested aqua clean function and it works good. No issues found at this time. Complete
Jacob S.
DRYER WHIRLPOOL WED5620HW0 Arrived onsite to replace control panel. Replaced control panel. Tested unit. Unit test good. No issues at this time. Job complete
Noah D.
DRYER MAYTAG MED7230HW0 "Arrived on site to Inspect dryer for lint screen light on. Replaced thermistor per last visit and tested for functions, all functions returned. Dryer worked correctly. Complete"
Matthew Z.
RANGE AMANA AGR5330BAB3 Arrived onsite for LF burner not igniting. Igniter not sparking. Module is sending signal to other igniters. Need to replace LF igniter. Ordering cap just in case. Office to reschedule. ; ordrng 1 WP98017461 (cap-burner) and 1 WPW10209656 (igntr-surf)
Tyler G.
WASHER MAYTAG MVWX655DW1 Arrived on site to diagnose washer that his previously had multiple gear cases and other parts installed and are still making a squealing noise whenever he goes in the spin. Upon arrival I put the unit into a diagnostic mode and ran a spin test to verify the noise was still continuing. At that point I found that the noise was coming from the gear case and I call tech line and tech line walked me through narrowing down and verifying the gear case was the calls by removing the inner tub and running the unit in a spin cycle tech line was able to listen and verified if your case was also bad and they had suggested that instead of ordering the part from a vendor that we order a new gear case directly from whirlpool itself in order to resolve the issue. Tech line gave me the part number to the gear case that we need as well as the new substitute Part number. Whirl pool tech line advise that they were going to ship the gear case with next day shipping but stated that
Brandon C.
REFRIGERATOR KITCHENAID KRFC302ESS00 "Arrived on site for customer complaint of unit making noise when dispensing water, found failed water valve, ordering valve. ; ordrng 1 WPW10420083 (valve)"
Tyler G.
REFRIGERATOR KITCHENAID KBSD608ESS01 Rived on site for a refrigerator causing ice formations around the ice bucket in the freezer and temperatures dropping on the -19°. Upon arrival I called whirlpools tech line to get further instructions on how to proceed with the issue. What I found was at the little ice door flap that allows Weiss to dispenser the door does not seal properly lower patio to get up inside the ice bucket. Andy with awful text line also specified that this unit has a max ice default mode that is triggered whenever the ice bucket has sense of the bucket is not full and will put the max ice mode into affect causing the freezer to get down -10° or lower until the iceberg is for whirlpool stated that customers should probably try to use less ice and give it time to leave the max ice mode in order to allow the freezer to stay around the 0° Temp that it is set to. Want me to order a new door Shootin motor and return on September 30 to complete the repairSR# 7728899705 ; ordr
Al R.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site and inspected washer washing issues and found the valve is defective, not allowing enough water into unit to start a load.Removed hoses and verified the water pressure is good.Ordering valve to complete the repair. ; ordrng 1 W11210459 (VALVE)"
Andrew H.
REFRIGERATOR KITCHENAID KSSO48QMB01 "Arrived on site to test unit for not making ice. Found when I jumped ice maker from t&h ice maker was operating as designed. Ice maker was empty but while running diagnostics I did receive sufficient water. Ran diagnostics on ice maker optics. Found pattern of optics flashing twice and one second delay on step 1, step 2 and 12. Needing complete ice maker assembly and wire harness for precautionary measures. Also needing W10757851(optics). ; ordrng 1 PrTSRESEARCH (ICE MAKER WIRE HARNESS) and 1 W10757851 (optic bd set ref) and 1 WPW10277448 (icemaker)"
Paul R.
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for a range that is tripping the breaker when its plugged in and the electrician thinks its a short in the cord. After inspecting the wire harness I found L1 & N at the ignition module had been pinched between the rear cover and a stand off plate thats under the module causing the short to ground. I isolated the two wires and powered the unit. I found the cooktop ignitor all sparking with the burner valves in the off position. I suspect the module is causing the issue but will bring the switch harness also JIC. Ordering W10580230 harns-wire, WPW10475149 module-spk, & W10478601 harns-wire. Office to RS.; ordrng 1 W10478601 (harns-wire) and 1 W10580230 (harns-wire) and 1 WPW10475149 (module-spk)"
David S.
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site for dishwasher not washing properly. I inspected the unit and work area. I found error codes F4E3 wash motor not running, F7E1 no heat. I ran the unit through the a diagnostics cycle and found the unit filling but the wash motor not activating. I could hear the motor humming but no spray action. I checked the voltage to the wash motor and found it had good voltage. I advanced the unit to the drain and heat cycle, the unit drained and the heating element activating. the pump and motor assembly W11085683 are already on order. The office will reschedule when we have the part. I call tech line and spoke to Austin, I advised of the situation, I got sr # 7728897477. Techline advised there are no known issues with the part and to replaced the sump and motor again. ; O-emld tckt"
Tyler G.
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site for dishwasher needing a previously diagnosed Ui and main control. After installing the necessary parts I was able to run a diagnostic test on the unit and try the fill agitating and draining cycles to see if everything was functioning that is when I found out that the drain pump itself is now receiving proper voltage down to it but internally the motor is stuck and allowing the drain pump directly drain the water out and its causing the drain pump to overheat. I found that the drain assembly kit that we were sent with is not fully completed and is only a portion of the circulation pump itself not the actual drain motor we will need to re-order a new drain motor and office to rescheduled due to Park being PSP; ordrng 1 W11412663 (DRAIN PUMP)
Paul R.
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer not getting the clothes clean and very wet when its finished like its not spinning. I checked stored error codes and found an F3E1 & F5E3. I found the door lock working as designed. I ran a bulky sheets cycle and found when the unit was in sensing mode and the tub was almost to the proper water level the machine would turn off and the water would drain out. I found a cut in the pressure switch hose at the back of the control panel. The hose will need to be replaced. Ordering pressure switch hose.; ordrng 1 WP353244 (pressure switch hose)
Jonathan M.
DRYER WHIRLPOOL WED5620HW1 "Arrived on site for a dryer that steaming up the user interface and dripping out of the sides. Inspected unit and work area. Found lint buildup all over the door gasket potentially causing this issue. Went ahead and replace the door gasket and added some silicone around the edges of the door seal. I called Techline and spoke to TJ SR# 7728896760. He advised that at this point, there has been no known issues of this problem. He advised that replacing the door gasket