We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Austin, TX 78759
Daniel A
Job Details: 11/08/2024
Arrived on site to install previously diagnosed and ordered part. I replaced the drain hose and placed the dishwasher into diagnostics. I ran a test cycle and the dishwasher is operating as designed. No water leaks observed during service. W11614117
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Austin, TX 78704
Matthew
Job Details: 11/08/2024
Arrived onsite for unit needed freezer door replacement. Replaced door but found auger motor housing was not compatible. The wiring for the motor was different than the original. Contacted parts department. Will need to re order door. Office to verify correct door. Office to reschedule
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near Austin, TX 78746
Matthew
Job Details: 11/08/2024
Arrived on site for unit making thin ice. Ran diagnostic and found all components functioning properly. Ran normal cycle and unit was functioning properly. Measured ice thickness and called tech line. Tech line stated current ice thickness is correct. Explained to customer unit is functioning correctly. Robert SR#7740287294Just under 1/4 inch.
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Austin, TX 78759
Daniel A
Job Details: 11/08/2024
"Arrived on site to inspect dishwasher not starting a cycle. Upon further inspection, I placed the unit into diagnostics and observed error code 4-3 (motor not running) I verified that the control was sending correct voltage to the motor. The motor had seized. I replaced the pump and motor assembly and reassembled the unit. I ran a test and unit is now operating as designed. No water leaks observed during service. W11613570"
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near West Lake Hills, TX 78746
Matthew
Job Details: 11/08/2024
Arrived on site for unit not making ice. Tested and found no water to icemaker. Found fill tube heater not activating. Replaced fill tube tested and unit is functioning properly. Job completed
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Austin, TX 78757
Daniel A
Job Details: 11/08/2024
Arrived on site to inspect dryer no heating. Upon further inspection I verified proper voltage at the terminal block. I gained access to to the internal components and found one connection to the operating thermostat was not connected. I connected the wire and reassembled and tested the dryer. The dryer is no operating as designed. No parts needed.
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Austin, TX 78745
Matthew
Job Details: 11/08/2024
Arrived on site for broken valve on the inside. Disassembled unit found valve assembly cracked. Replaced assembly and tested unit is working as designed. Used part w11222849. No leaks present at this time. Job completed
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL03
Near Austin, TX 78731
Daniel A
Job Details: 11/08/2024
"Arrived on site to install previously ordered parts. Unopened further inspection, I found that the hinges will be needed. I was able to adjust the hinges and the door in the meantime and is now able to close and run without the customer holding the door closed. I am ordering the hinges W11675306 x 2office to schedule return service. ; ordrng 2 W11675306 (Hinge)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM04
Near New Braunfels, TX 78130
Luis
Job Details: 11/08/2024
"Arrived on site for frost in freezer,door hard to close. Found upper section of freezer gasket not sealing,door rubbing on liner and gap between liner and cabinet,added 2 washers,added sealer between liner gaps,remolded door seal. Checked freezer door operation door no longer rubbing and good seal. Used 2 wp489467,wp482338; used 1 Wp482338 (Adhesive), and 1 Wp489467 (Washer) from stock"
We serviced a
KITCHENAID ICE MACHINE
Model KUID508HPS01
Near San Marcos, TX 78666
Luis
Job Details: 11/08/2024
"Arrived on site. Thin ice slab formed watched rerelease and slab getting stuck on build up right where evaporator plate slopes to grid cutter,watched weak water flow and pump shut off water early. Replaced recirculating pump,water valve,sanded down build up on slope,ran a normal cycle watched ice slab form and release properly. Used w1087719,w11542867"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near San Marcos, TX 78666
Luis
Job Details: 11/08/2024
"Arrived on site for no ice. Ran diagnostic E2 error on icemaker,powered unit off,replaced icemaker taped down fill tube heater,reassembled unit powered unit on ran harvest test passed ran fill test passed. Used w11658802"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM01
Near Lockhart, TX 78644
Andrey
Job Details: 11/08/2024
"Arrived on site to test unit for frost in FC, tested unit found a sheet of ice forming on bottom of FC, ran test and found water leaking from ice maker fill tube, noticed that tube was pushed in to far causing water to miss the chute, removed ice and adjusted fill extension, unit is now running as designed no leaks detected job complete no parts installed"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Luling, TX 78648
Andrey
Job Details: 11/08/2024
"Arrived on site to test unit for not operating properly, tested unit it found no error codes stored, ran multiple tests cycles all components are activating properly, customer had a recording of the concerning noise, after reviewing the video found that the noise is drain pump running dry during spin cycle, explained to customer that this is normal operation unit is running as designed, job complete no parts installed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Lockhart, TX 78644
Andrey
Job Details: 11/08/2024
"Arrived on site to test unit for not advancing properly, tested unit found water trickling into basket, inspected valve and found it completely clogged, replaced and tested, unit is now running as designed, advised customer to install in line filter for large particles no leaks detected job complete installed W11210459"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Lockhart, TX 78644
Andrey
Job Details: 11/08/2024
"Arrived on site to test unit for no heat, tested unit found timer is not advancing and unit not heating, all cutoffs tested good, replaced timer and tested but still no heat, disassembled unit and found failed glow igniter and flame sensor, replaced and tested, unit is now running as designed, no leaks detected job complete installed 279311,WP338906, WPW10436302"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Kingsbury, TX 78638
Andrey
Job Details: 11/08/2024
"Arrived on site to test unit for not operating, properly, tested unit found breaker was turned off, turned breaker on and ran test cycle with no issues, spilt door and inspected control and console, no moisture is getting on the components unit is running as designed, no leaks detected job complete no parts installed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near San Marcos, TX 78666
Luis
Job Details: 11/08/2024
"Arrived on site for no ice and NO cool. Found evaporator incased in ice,ran diagnostics thermistor reading open,heater not powering on,diagnosed unit will need a new defrost themristor,heater,main control and ui retuning tech to replace all parts ordered customer will defrost unit. ; ordrng 1 WPW10384183 (Thermistor) and 1 W11518204 (Ui control) and 1 W11650661 (Heater) and 1 W11566891 (Main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near New Braunfels, TX 78130
Luis
Job Details: 11/08/2024
"Arrived on site for no cool. Powered unit on compressor not powering on,attempted to evacuate refrigerant found no refrigerant in system,installed a drier and service valve,pressurized system to 225psi found hissing noise from evaporator,traced leak to loop on evaporator diagnosed unit will need an evaporator as well as a compressor. Used wpw10143759, W11506635; ordrng 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier) and 1 W11546692 (Evaporator)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Leander, TX 78641
Lou
Job Details: 11/08/2024
"Arrived on site to inspect Microwave arcing/shock Safety Call. Upon further inspection, I found the unit installed properly. I found the vent cover above the unit in the cabinet was properly installed. I tested the unit with my microwave tester and cup of water and the unit operated as designed. I retested several times and could not duplicate the arcing complaint. Customer pointed out where they saw the sparks which was at the vent area above the microwave control panel and at the vent area above the microwave door near the center of the unit. I removed the unit from the wall and removed the cover to inspect the underside of the cover for arcing and found no signs of arcing. I inspected the heating components-magnetron, transformer, capacitor, diode and found no signs of arcing or failure. I tested the heating components and all are good. I did find some cooking oils at the vent area near the diode above the control panel but nothing out of the ordinary. With the cover off and the heating components exposed, I retested the unit and it continued to operate as designed. I inspected the underside of the vent where the customer said they saw arcing and found no signs or damage from arcing. I notified our office and was advised my findings and photos would be submitted to the manufacturer safety department. No one was injured/shocked when the customer witnessed the sparks coming from the unit. I am unable to duplicate the issue/complaint. As a precaution, I do recommend replacing the magnetron, diode and capacitor. No repairs made today and the unit was left u;plugged and the breaker turned off for safety. I advised someone from our office or the manufacturer would contact them with a resolution and provided them with the Safety Referral number 7740240820. Job completed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Lockhart, TX 78644
Andrey
Job Details: 11/08/2024
"Arrived on site to test unit for not washing dishes, tested unit found wash motor not engaging, replaced sump and tested, unit is now running as designed, no leaks detected job complete installed W11613570"
We serviced a
JENN-AIR RANGE
Model JGCP436HL00
Near Leander, TX 78641
Lou
Job Details: 11/08/2024
"Arrived on site to inspect cooktop burner flames. Upon further inspection, the customer advised the burners take too long to ignite and demonstrated. I tested all burners and found the five large burners take too long to ignite and the back middle burner low setting flame turns off. Following the service pointer #W11643965, I adjusted all of the large burners and adjusted the flame heights and tested. Unit is operating as designed and I demonstrated for the customer. No gas leaks detected during service, job completed. No parts installed."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Pflugerville, TX 78660
Andrew R
Job Details: 11/08/2024
Arrived onsite to replace previously diagnosed parts. I replaced the gearcase and splutch assembly. Unit is now completing cycles as designed and no noises are present at time of service. No water leaks present at time of service. Call complete. Installed W10721967 SPLUTCH ASSM W and W11449840 GEARCASE.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hutto, TX 78634
Andrew R
Job Details: 11/08/2024
Arrived onsite to replace previously diagnosed part. I replaced the control and unit is now completing cycles as designed. No error codes present and unit works as designed. No water leaks present at time of service. Call complete. Installed W11608056 CNTRL ELEC.
We serviced a
UNKNOWN VENTHOOD
Model WVU37UC0FS1
Near Round Rock, TX 78665
Andrew R
Job Details: 11/08/2024
Arrived onsite to replace previously diagnosed part. I got the new blower motor mounted in however when attempting to connect the terminals into the button controls the springs popped out. I had chase assist me however we could not get the setup to go back in. Will need to order W11100652 cntrl to continue with repair. Customer requested to be set on Tuesday.; ordrng 1 W11100652 (Cntrl)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM1
Near Cedar Park, TX 78613
Lou
Job Details: 11/08/2024
"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised that water is leaking from the left bottom corner of the door. Also pointed out that there is water at the toeplate. I removed the toeplate and found the insulation was wet (photo). I found the sump assembly is good and no leaks present. I removed the outer door panel and then inspected the lower and upper spray arms and found debris in the ports and attempted to remove the debris. Also found the lower spray arm beginning to crack as debris was coming out of the crack (photos). I I placed the unit in diagnostics showing no error codes and tested. I found both spray arms would stop during testing and the upper spray arm stopped and was pointed towards the unit door and water was beginning to fill the reservoir to the point to where it was about to overflow (photos). The unit completed testing and all is operating as designed except for the lower & upper spray arms. I am ordering the upper spray arm and will return with all prescreened parts. Scheduled return service for 11/15/24. RETURNING TECH TO REPLACE THE UPPER AND LOWER SPRAY ARMS.; ordrng 1 WPW10498900 (Upper spray arm)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Leander, TX 78641
Lou
Job Details: 11/08/2024
"Arrived on site to inspect dishwasher odors. Upon further inspection, the customer advised that since the unit was installed, she has used it approximately two times and now it has a very bad odor. Customer also advised that the installer damaged the cabinets on the sides of the unit (photos) and didnt install the drain hose properly and it leaked, but they corrected it. When I opened the unit door, I immediately smelled a strong odor equivalent to a rotten egg. I turned the drain pump on by pressing the cancel button and drained the water and it stirred the odor more. Customer advised the unit didnt dry the first two times of use. I placed the unit in diagnostics showing error code F10E3-drying fan failure. Cleared the code and continued with testing. While testing, I researched the wiring diagram and found this unit does not have a drying fan, but a vent. I tested the vent and found the molex connection very hot to touch and vent motor open. The unit completed testing and is operating as designed except the vent motor. I made recommendations for use and care, as well as, detergent, rinse aid and cleaner recommendations. I am ordering the vent and main control and scheduled return service for 11/13/24. RETURNING TECH TO REPLACE THE VENT AND TEST BEFORE REPLACING THE CONTROL. No water leaks observed during service.; ordrng 1 W11649995 (Vent) and 1 W11629914 (Control)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Leander, TX 78641
Lou
Job Details: 11/08/2024
"Arrived on site to inspect washer lid locked. Upon further inspection, I found the customer had gotten the lid unlocked and I found the display flashing error code F9E1-long drain. I found the unit still had a large amount of water inside the tub. Tilted the unit back to find the drain pump,harness was broken (photo) and I was able to get the wires connected to engage the drain pump,and drain the water. As a temporary repair, I mended the harness back together and tested and the lid lock failed to unlock. I removed and replaced the lid lock assembly and calibrated the unit and retested and unit is operating as designed. I am ordering the lower main harness and scheduled return service for 11/13/24. No water leaks observed during service. W11670519; ordrng 1 W11643701 (Lower main harness)"
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Liberty Hill, TX 78642
Wesley
Job Details: 11/08/2024
Arrived onsite and found unit operating with f9e0 miswire. Verified incoming power is correct and Replaced the control and Found the bake and broil supply from the relay board had been swapped presumably from manufacturing. Corrected wiring installation at the relay board and symptoms resolved. Unit is now operating as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Austin, TX 78737
Leonardo
Job Details: 11/08/2024
Arrived on site to test unit for unit not draining. Test unit and found drain motor not responding. Removed drain motor and found food stuck on drain motor. Removed food test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near New Braunfels, TX 78130
Andrew
Job Details: 11/08/2024
Arrived on site to test unit for not washing. Found wash motor seized and chopper blade on drain came off seizing drain pump. Replaced sump assembly(W11416363). Unit is now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Liberty Hill, TX 78642
Wesley
Job Details: 11/08/2024
Arrived onsite for cycle not able to start and found latch failure. Replaced the latch. Unit is now operating as designed. W11700916
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Austin, TX 78735
Leonardo
Job Details: 11/08/2024
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Georgetown, TX 78633
Wesley
Job Details: 11/08/2024
Arrived onsite and replaced the freezer door for ongoing condensation on the top of the gasket. Unit is now operating as designed advised customer on repair. W11435351
We serviced a
JENN-AIR COOKTOP
Model JGC3536GS
Near Dripping Springs, TX 78620
Leonardo
Job Details: 11/08/2024
Arrived on site to test unit for center burner flame to high. Test unit and found simmer orifice was still Natural gas orifice. Replaced simmer orifice with LP orifice test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near San Marcos, TX 78666
Andrew
Job Details: 11/08/2024
Arrived on site and replaced previously diagnosed FC door(W11581460) and shimmed RR corner using shims 4387828A). Customer satisfied with improvement. Job complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near New Braunfels, TX 78130
Andrew
Job Details: 11/08/2024
Arrived on site to test unit for going from sense to done. Found run cap was hanging and leaking. Replaced run cap(W11395618) and completed diagnostics with no issues. Inspected harness to drain pump and found no signs of broken wires. Unit is now working as designed. No leaks detected at this time. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Leander, TX 78641
Wesley
Job Details: 11/08/2024
Arrived onsite and found unit ui panel control failure. No function corrupted data. Replaced ui panel. All checks good. Unit is now operating as designed. W11632709
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Andice, TX 78628
Wesley
Job Details: 11/08/2024
Arrived onsite and found unit damper control getting stuck open causing freezing in top shelf fresh food cabinet. Replaced damper control and adjusted settings and shelving to repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Buda, TX 78610
Leonardo
Job Details: 11/08/2024
Arrived on site to replace tub. Replaced tub test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near New Braunfels, TX 78130
Andrew
Job Details: 11/08/2024
"Arrived on site to test unit for no water. Found water valve was shut off. Turned water on and completed diagnostics with no issues. Unit is currently working as designed. No parts replaced, no leaks detected. Job complete."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS05
Near Leander, TX 78641
Wesley
Job Details: 11/08/2024
Arrived onsite and found unit operating with incorrect orifice wise on multiple burners used LP conversion to repair. All checks good. Advised customer on findings and repairs. W11205318
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Braunfels, TX 78130
Andrew
Job Details: 11/08/2024
"Arrived on site to test unit for not starting. Found unit had standing water and clothes. Found blue wire to drain pump and broken. Secured connection using butt connections. Unit now working as designed. No parts replaced, no leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near New Braunfels, TX 78130
Andrew
Job Details: 11/08/2024
Arrived on site to test unit for not heating properly. Customer stated she has never had an issue with unit but wanted it checked out since inspector stated unit is not heating properly. Tested unit to 350 with no issues. Allowed elements to cycle and found unit is working as designed. No parts replaced at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIL27CXMS3
Near New Braunfels, TX 78130
Andrew
Job Details: 11/08/2024
Arrived on site to test unit for frost in FC and leaking water from FC. Found left hand side rail/guide is damaged and not allowing for proper seal. Recommend rail glides. Returning with other parts to ensure completion. Scheduled for 11/14. Customer needing last call of the day. No parts replaced at this time. Advised customer to unplug unit and leave FC door open to allow for proper thaw. ; ordrng 2 WPW10235367 (Glide)s
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Liberty Hill, TX 78642
Wesley
Job Details: 11/08/2024
Arrived onsite and found console start constantly crashing and never loading set up. Ordering console and returning Wednesday. No parts used; schdld next appmnt for 11/13 WED !
We serviced a
KITCHENAID MICROWAVE
Model KMBP107ESS20
Near Lakeway, TX 78738
Leonardo
Job Details: 11/08/2024
Arrived on site to replace hinges. Replaced both hinges test unit and unit test good. Found unit connected to 120v plug. Advised customer the unit is 220v. Advised customer to get with builder to replace that. Job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hewitt, TX 76643
Tyler
Job Details: 11/08/2024
"Arrived on site for dryer not starting. On arrival found 245(L1-L2), 123 on both (L1-n, L2-n). Found pts relay wpw10117655 not striking internally very well when depressed and replaced it. Found dryer starting as designed. Call complete"
We serviced a
WHIRLPOOL RANGE
Model WFG371LVB0
Near Austin, TX 78745
Leonardo
Job Details: 11/08/2024
Arrived on site to replace bake igniter. Replaced bake igniter test unit and unit pre heated to 350? job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near New Braunfels, TX 78130
Andrew
Job Details: 11/08/2024
Arrived on site to test unit for no ice production. Ice maker had ice cubes in ice bin on arrival. Temps in all compartments and thermistors are matching and all within range. Ice maker filling properly. Disassembled and checked all components with no signs of failures. Techline recommending ice box harness. Office to reschedule. SR#7739802045; ordrng 1 W11298842 (Ice box wire assembly)
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78733
Leonardo
Job Details: 11/08/2024
Arrived on site to realce upper and lower blower and control board and appliance Manager and console. Replaced all parts test unit and unit test good both ovens pre heated to 350?. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Waco, TX 76705
Tyler
Job Details: 11/08/2024
"Arrived on site for washer off balance. On arrival found suspension and inner tub ring intact, found no oil leaks but replaced gearcase. Took before and after videos of washer when in spin. Found unit is working as designed with no leaks. Call complete"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRB00
Near Jonesboro, TX 76538
Tyler
Job Details: 11/08/2024
Arrived on site to install gasket w11378944 gasket. Tested door and found it selain* as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near Riesel, TX 76682
Tyler
Job Details: 11/08/2024
"Arrived on site for washer needing w11227944 cap, w11454738 gearcase, w1121745 actuator, w10528947 hub, w10721967 cam, and w11385424 retainer. Tested unit and found no leaks and washer working as designed. Call complete"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Temple, TX 76502
Tyler
Job Details: 11/08/2024
Arrived on site for washer not filling or completing cycles correctly. On arrival confirmed issue and found unit would fill for 30-60 seconds then agitate. Called techline after finding no errors and was instructed to see if power button was on and it was. Was informed by techline Sr#7740284277 that extra power is an abrasive damp pre-scrub setting prior to the unit filling and washing cloths and found Sp: w11499341. Once extra power was deselected washer worked normally with no leaks. No parts installed Call complete
We serviced a
WHIRLPOOL DRYER
Model WED6605MC0
Near Buda, TX 78610
Joe Z
Job Details: 11/08/2024
"Arrived on site for making noise. Upon arrival, inspected unit. Found makes vibrating noise with unit off and opening door, and tapping all sides of cabinet. Found terminal block cover not installed correctly and rattling around. Secured terminal block plate. Test unit and is also vibrating. Found lent build up on blower wheel. Cleared all lent and test unit. Unit is now operating correctly with no unusual noise. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Dripping Springs, TX 78620
Joe Z
Job Details: 11/08/2024
"Arrived on site to install previously ordered parts. Upon disassembly, inspected motor and mounts are correct. Found lots of lint build up on blower wheel. Cleared lint. Test unit and is now operating correctly. Lint build up on blower wheel will cause out of balance and vibration. Unit is operating as designed. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Dripping Springs, TX 78620
Joe Z
Job Details: 11/08/2024
Arrived on site for condensation/ wetness on unit. Upon arrival. Customer states that pulled off vent hose and a bunch of water spilled out. Ran vent test and tested poor for all dryers. Found unit is not venting causing water condensation to run straight down tubing back into hose. Advised customer to have vent checked. Unit is operating as designed. Job complete. Contacted Techline for assistance. Spoke with Tricola. Explained issue and recommendations. Notes were documented . SR# 7740286888 job complete. No parts used
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Belton, TX 76513
Tyler
Job Details: 11/08/2024
Arrived on site for washer making a loud noise during agitation. On arrival confirmed issue and found W11409708 shield broken but cam and belt and other parts under shield were intact. Tested unit and found no further failures or leaks. Ordering W11409708 shield and rescheduled customer for 11/13/24; ordrng 1 W11409708 (Shield)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Robinson, TX 76706
Tyler
Job Details: 11/08/2024
Arrived on site for refrigerator making a loud humming noise any time ice maker would fill after harvesting ice(per customer). On arrival found no noise coming from fans or fc/rc compartments. Confimr3d valve failure and am ordering W11548535 valve. Rescheduled customer for 11/13/24 to complete repairs. ; ordrng 1 W11548535 (Valve)
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW2
Near Austin, TX 78739
Joe Z
Job Details: 11/08/2024
Arrived on site to install previously ordered part. Replaced console W11318818. Test unit and is operating as designed. No leaks present. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW1
Near Dripping Springs, TX 78620
Joe Z
Job Details: 11/08/2024
"Arrived on site for only drains on very small loads. Upon arrival, ran diagnostics and get no error codes. Ran a rinse and spin cycle and all water drains correctly. Ran a bulky cycle with deep fill and drains correctly. Found customer is using too many pods to go along with other additives advised customer about detergent usage. Unit is operating as designed. No leaks present"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78735
Joe Z
Job Details: 11/08/2024
"Arrived on site for continued issues of not filling. Upon arrival, ran diagnostics and get error code F8-E1 long/no fill. Maintenance department has repaired water pressure issues per previous visit. Test cold fill and confirmed issue. This is a stacked unit. Maintenance department has made unit accessible. Replaced cold valve W11688995 and test unit. Unit is operating as designed. No leaks present. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Jarrell, TX 76537
Jonathan M
Job Details: 11/08/2024
"Arrived on site for a vent hood and that is tripping the breaker. Inspected unit and work area. The customer advised that she just moved in and whenever they turn on the vent fan, the breaker trips. I tested the unit and confirmed the customers complaint. I remove the ground wire from the motor off the chassis and found that the fan would run adequately and properly. I went ahead and replaced the fan motor and tested the unit. I found the unit working and operating as designed with no abnormal tripping. The unit is working and operating as designed. Call complete. W11100651."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Killeen, TX 76542
Sterling
Job Details: 11/08/2024
"On arrival verified complaint of draining constant on start up. Plugged unit in and un hooked pressure hose. After leaving it for a few minutes drain kept going, replaced main control board and unit stopped draining. Ran calibration and unit is now working as designed. Job complete installed w11603810"
We serviced a
WHIRLPOOL VENTHOOD
Model UXT4130ADS2
Near Belton, TX 76513
Sterling
Job Details: 11/08/2024
On arrival verified complaint of damaged venthood. Front right corner is bent. Spoke to TL SR 7740287192 and submitted photos. And unable to report to trade are as was stuck on hold. Requesting office document with them. Job complete. No parts installed.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Buda, TX 78610
James K
Job Details: 11/08/2024
"WFG505M0MS0 Arrived on-site for unit displaying F7E1. Upon arrival, entered diagnostics and found F2E1. Proceeded to replace WPW10181986 sensor and W11620481 control. Tested unit and now unit is functioning as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Buda, TX 78610
James K
Job Details: 11/08/2024
"WML55011HS07 Arrived on site to replace previously ordered parts. Upon arrival, found cooling fan reading OL. Proceeded to replace W11443154 motor fan and W11088354 wheel fan. Tested unit and now unit is functioning as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Buda, TX 78610
James K
Job Details: 11/08/2024
"WFG320M0MS0 Arrived on site for unit making clicking noises. Upon arrival, unit is flashing F1E0 board failure. Proceeded to replace W11620481 control. Tested unit and now unit is functioning as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Temple, TX 76502
Sterling
Job Details: 11/08/2024
On arrival verified complaint of ui glitching out. On arrival unit was working correctly. Customer showed a video of ui glitching and beeping. Replaced ui as a just in case. Verified temps are good at this time. Job complete installed w11636544
We serviced a
WHIRLPOOL RANGE
Model WFES3330RS0
Near Jarrell, TX 76537
Sterling
Job Details: 11/07/2024
On arrival verified complaint of tripping breaker. Will need to perform cook off next visit as new bake element is damaged. See quick pics. Replaced main and broil elements today per sop for breaker tripping. Reordering bake element w11182108 Resch for 11/14; schdld next appmnt for 11/14 THU !
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Little River-Academy, TX 76554
Sterling
Job Details: 11/07/2024
On arrival verified complaint of not draining. Visual inspection shows broken harness to drain pump. Ran diag and all other components are functioning correctly. Ordering harness W11643701. Rescheduled for 11/14; ordrng 1 W11643701 (Harns wire)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Belton, TX 76513
Sterling
Job Details: 11/07/2024
On arrival verified complaint of inconsistent water. On inspection water line is freezing due to no air flow. Air flow isnt functioning due to evap fan is stopped by an ice flow from ice maker fill tube. Sp W11750800 part number w11750811. Ordering the fill tube from the sp. rescheduled for 11/14 ; ordrng 1 w11750811 (Fill tube)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Austin, TX 78734
James K
Job Details: 11/07/2024
"WTW8500DC2 Arrived on site for unit overfilling with water. Upon arrival, entered diagnostics and found F5E3 lid locked, F0E5 off balance, F3E2 inlet water fault, F0E2 oversuds and F2E1 button stuck. Cleared codes. Proceeded to replace W11165546 valve and W11689205 control. Ran diagnostics and unit is now functioning as designed. No water leaks detected at this time."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Austin, TX 78735
James K
Job Details: 11/07/2024
"MVW5430MW0 Arrived on site for unit not powering on. Upon arrival, found unit powers on but customer mentions unit does not spin. Proceeded to check error codes and found F7E6 motor circuit open and F7E7 motor unable to reach RPM. Cleared codes. Continued to check capacitor and found no capacitance. Proceeded to replace W11395618 capacitor. Ran diagnostics and passed with no issues. No water leaks detected at this time. Unit is functioning as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Elgin, TX 78621
Scott
Job Details: 11/07/2024
Arrived on site replaced control W11552018. Tested unit and light is functioning normally . No other issues found . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Coupland, TX 78615
Scott
Job Details: 11/07/2024
Arrived on site for controls not respond to commands . Found some of the buttons not responsive. Replaced control W11683480 Buttons are now responding . Ran diagnostics.all checked normal. No water leaks detected at time of service . Job completed
We serviced a
MAYTAG WASHER
Model MVW6230RHW2
Near Bee Cave, TX 78738
James K
Job Details: 11/07/2024
"MVW6230RHW2 Arrived on site for unit flashing F8E1 error. Upon arrival, found F8E1 long fill code stored. Cleared code. Tested both cold and hot water and found pressure on hot valve to be slightly low. Customer will inform builder. Customer also mentioned that even in Cold setting, the pressure entering the tub will be very low. Proceeded to replace W11220230 water inlet valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM3
Near Pflugerville, TX 78660
Scott
Job Details: 11/07/2024
Arrived on site for control not responding to touch commands. Found two buttons on control have failed . Replaced control W10804115. All buttons are now active . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Austin, TX 78704
James K
Job Details: 11/07/2024
"MVW7230HW0 Arrived on site for unit not completing cycle. Upon arrival, checked error codes and found F0E7 load detected when running clean cycle and F0E3 overload. Cleared codes. Proceeded to run normal and found unit was not filling during the initial fill. Proceeded to replace W11400157 drawer. Re tested and now unit is functioning as designed. No water leaks detected at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Elgin, TX 78621
Scott
Job Details: 11/07/2024
"Arrived on site for wash leaving load wet arteries wash cycle . Found weak drain pump, also found oil has leaked out of gearcase . Ordering drain pump, gearcase ,cam belt actuator . No water leaks detected at time of service . Set return 11/12; ordrng 1 W11116590 (Control) and 1 W11454734 (Gearcase) and 1 W10876600 (Drain pump) and 1 W10752283 (Wash plate) and 1 W10528947 (Hub) and 1 WPW10006384 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Pflugerville, TX 78660
Scott
Job Details: 11/07/2024
"Arrived on site for left door not shutting properly . Ordering hinge ,catch, latch . No parts installed ,no water leaks detected. Call to set return ; ordrng 1 WP12028505AP (Door closer) and 1 WP12028505AP (Door latch) and 1 W10917991 (Hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ12
Near Belton, TX 76513
Robert
Job Details: 11/07/2024
WRS325SDHZ12 Arrived on site for a refrigerator making loud sounds. On arrival located issue water dripping from water tube for icemaker used permugum and sealed tube no contact with water.Ice build up around evaporator fan got rid of all ice test water flow great free of permugum product works as it's designed no parts used only truck stock permugum.
We serviced a
MAYTAG DRYER
Model MED7230HW
Near Killeen, TX 76549
Robert
Job Details: 11/07/2024
F2e1 f3e2 MED7230HW Arrived on site for a dryer not heating. On arrival found error codes F2E1 and F3E2 deleted errors found part#s w10909685 and wp3387747 replaced parts tested product works as it's designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Pflugerville, TX 78660
Gerry C
Job Details: 11/07/2024
"KRFC704FPS0 Arrived to inspect no cool, after prior servce. I found the issue was with cooling in the RC. The RC was 64F upon arrival and the FC was 5F, with the FC operating the evaporator fan. I removed the machine from its installation and removed the lower unit cover. Due to the correct installation on the last trip, the excessive heat had been corrected and I found all high side heat as expected. I noticed the retainer for the three way valve would not retain the cable and when inspecting, the cable fell out of the connector. I was able to get the retainer to work as designed and contributed testing. The prior issue of the compressor not engaging within service test modes had returned. I contacted the MFG and advised of my findings and the representative submitted the machine for review due to the imbalanced temperatures, issues with both the RC and FC chambers not cooling and the return of the compressor running issue, after controls had already been replaced. File # 7740280783. The tech advised the customer will be contact within the next five business days. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Hutto, TX 78634
Gerry C
Job Details: 11/07/2024
"WRF757SDHZ04 Arrived to inspect noise and hinge cover issue. I found the cover off and the customer had said it popped off a day after service, or so. The hardware sent out did not match and I had the exact version in my personal supply and installed, ensuring full mounting and operation. I went through every service test mode for any devices that could cause excessive noise and found no issues. Further discussion with the customer revealed the noise occurred only right after service and I suspect excessive moisture may have condensed and frozen on one of the two fans in that environment, leading to the noise. The moisture evidently dissipated, and the noise did not come back, per the customer. I ran the compressor for an extended time and found it to be well within expected operational volume. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL COOKTOP
Model WEC310S0LS2
Near Fort Cavazos, TX 76544
Robert
Job Details: 11/07/2024
WEC310S0LS2 Arrived on site for broken knobs. On arrival verified defective knobs instructed client to contact whirlpool clients doingjust5hat no parts installed.
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Copperas Cove, TX 76522
Robert
Job Details: 11/07/2024
WED5605MW0 Arrived on site for a dryer not powering on. On arrival tested product found it works as it's designed no issues. Instructed client to pull away from wall dryer vent was crushed no parts installed.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Copperas Cove, TX 76522
Robert
Job Details: 11/07/2024
NED4655EW1 Arrived on site for a dryer not drying. On arrival tested and verified the hi limittstat had failed. Replaced part#279816 tested product works as it's designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Temple, TX 76504
Robert
Job Details: 11/07/2024
"WFE320M0JS4 Arrived on site for a range tripping breaker. On arrival verified range tripping breaker replaced part#s w11182108,w10856603 and w11594224. Checked polarity L1 to L2 (249.9) L1 to N (124.9) L2 to N (125.0) G to N (000.0) High draw Amp (14.53) Low Amp draw (10.17) removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back on and preheated to 500 degrees temperature reached without tripping breaker. Product works as it's designed calling whirlpool tech line file # 7740274511"
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRB01
Near Round Rock, TX 78664
Gerry C
Job Details: 11/07/2024
"ASD2575BRB01 Arrived to install sealed system components. I recovered the refrigerant and it appeared to be a full charge. After replacement of the compressor, service port and dye drier, I vacuumed the system to 400 microns and it held for an additional 15 minute leak test. Charging with the MFG calculated refrigerant charge, the machine started cooling as designed. No leaks observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Round Rock, TX 78665
Gerry C
Job Details: 11/07/2024
"WDT730HAMZ1 Arrived to install previously diagnosed and ordered part. I removed and replaced the control, noting moisture found in the vent fan assembly and then tested. I found service mode testing generated an F6E2 and further inspected. There was a slight amount of debris in the filter, but not enough restrict flow. The replacement control started a second cycle at the end of the test mode, but it is a more common software issue that has been identified in recent times. Due to the liquid found in the vent fan, I am adding associated parts and we will return to install. No leaks were observed during service. The customer has requested the office contact them to schedule. ; ordrng 1 W11682810 (Vent Assy) and 1 W10861000 (Dispenser) and 1 W11684544 (Valve) and 1 WPW10195039 (Switch, Float)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Leander, TX 78641
David Z
Job Details: 11/07/2024
"Arrived on site to diagnose dishwasher not cleaning. Tested unit and confirmed that it fills, but the motor just grunts and doesn't spray. Replaced sump and motor assembly to resolve. Tested and verified proper function with no water leaks. Repair completed. Parts used - W11035157"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Liberty Hill, TX 78642
David Z
Job Details: 11/07/2024
"Arrived on site to diagnose refrigerator not producing ice. Checked until and found E3 for mold heater failure. Replaced the icemaker and tested, verified proper operation. Center mullion is not making contact with the closer, due to the fridge being dropped / sitting on the floor, so the pad for the leveling foot is coming off. Advised unit will need to be lifted / shimmed to have that fixed, but it won't be a warranty repair. Customer will resolve that, which will allow the mullion to close. Call completed. Parts used - W11658802."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF341PAPM1
Near Cedar Park, TX 78613
David Z
Job Details: 11/07/2024
Arrived on site to diagnose dishwasher not cleaning dishes. Tested unit and found wash motor not engaging at all. Unit just fills and sits. Replaced wash motor to resolve. Tested unit and confirmed everything working as designed no water leaks present. Parts used - W11613479.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Leander, TX 78641
David Z
Job Details: 11/07/2024
Arrived on site to diagnose washer with lid issue. Examined lid and found left side hinge broken through the lid frame. Replaced lid to resolve. Verified proper function. Repair completed. Parts used - W11102314.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Kingsland, TX 78639
Miguel
Job Details: 11/07/2024
"Arrived on site for Icemaker leaking. Installed fill tube extension and permagum. Cycled icemaker. Verified operation. No leaks. Call complete. WPW10496649, 212643; used 1 212643 (Permagum) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Cedar Park, TX 78613
David Z
Job Details: 11/07/2024
"Arrived on site to follow up on refrigerator experiencing massive defrost issue in FC. Unplugged unit and checked thermistor reading again. Previous tech said unit was showing OL. I found 80K Ohms resistance coming from reading at the control for thermistor. I defrosted enough of the freezer to access the thermistor. I replaced it with a jumper wire, and checked at control again. This time it was reading properly, and there was no excessive resistance. The existing thermistor readings with properly matched to temps, but I replaced due to the crazy resistance readings I got. I replaced the control and tested everything from the rear again. Found proper resistance at thermistor, heating track is energizing, no air gaps found. UI shows thermistor as passed. I zip tied the new thermistor to the evap tubing. Unit working as designed at this time. Parts used - W11742389, WPW10384183. Called findings into tech line to document temp readings. SR7740279841. Call completed. Note - left unit unplugged with door open to allow defrost. Maintenance was made aware before I left that this will leave some water on the ground."
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Bertram, TX 78605
Miguel
Job Details: 11/07/2024
"Arrived on site for washer not completing cycle. Found f8e1, f2e3. Cleared codes and ran diagnostics. All components passed. Inspected and found drain line was not lifted above tub. So unit just drains and will never be able to fill properly. Advised customer new pipe must be installed so drain is lifted higher than tub. Call complete.n"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Liberty Hill, TX 78642
Miguel
Job Details: 11/07/2024
Arrived on site for oven control screen being locked. Customer said power went out and since the it hasnt turned back on. Control is locked and does not reset. Reset power at breaker. Still same issue. Will need new console. Reset for tues am. ; ordrng 1 W11600355 (Panel)
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE05
Near Austin, TX 78757
Daniel A
Job Details: 11/07/2024
Arrived on site to install previously diagnosed and ordered part per previous tech. I installed the bin switch and the jumper wire. The unit I operating as designed. No water leaks observed during service. W10568445 W10568445