We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near San Marcos, TX 78666
Noah D
Job Details: 12/03/2021
"Arrived on site to inspect unit for not starting due to issues from a previous repair. Upon inspection found the unit not starting due to a water spout being off, returned water to unit and the unit functions normally. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS03
Near Austin, TX 78717
David S
Job Details: 12/03/2021
"Arrived on site for same issue as before. I inspected the unit and work area. I found the thermal fuse broken. I replaced the thermal fuse. I spoke to the customer about leaving the door closed while the unit is cooling down, I also advised against any recipes that call for the door to be cracked as the rising heat will break that fuse. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Austin, TX 78702
Jacob
Job Details: 12/03/2021
Arrived onsite for unit spinning on its own when barely starting a cycle. Tested the unit in automatic diagnostics and unit tested good. Ran the unit on a quick wash and unit washed with no issues. No leaks at this time. Job complete.
We serviced a
GE DISHWASHER
Model GDT655SMJES
Near Buda, TX 78610
Robert
Job Details: 12/03/2021
Arrived on call for complaint of no power. No display or lights to control. The control and harness damaged. The box that holds the control badly rusted from a leak of some sort that damaged the control.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDM0
Near Dale, TX 78616
Robert
Job Details: 12/03/2021
Arrived on call to replace previous diagnosed part. After installation test operation no leaks detected.
We serviced a
MAYTAG DRYER
Model MDE2600AYW
Near Georgetown, TX 78633
Lou
Job Details: 12/03/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the rollers, tension pulley roller and drive belt failures, I removed and replaced the parts. I cleaned the roller axles and vacuumed the lint from the unit (before & after photos). Tested the unit and it is operating as designed and quiet. No lint observed at the end of service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Austin, TX 78703
Jacob
Job Details: 12/03/2021
We serviced a
FRIGIDAIRE WASHER
Model ATF6700FS2
Near Leander, TX 78641
David S
Job Details: 12/03/2021
Arrived on site for washer not starting proper. I inspected the unit and work area. I found error code e5f control miscommunication. I put the unit through a diagnostics test. I found all components working. I spoke to the customer about needing a new control and hinge to fix the door and the repair will require a second man to unstick the unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM04
Near Austin, TX 78759
David Z
Job Details: 12/03/2021
Arrived on site to install new collars on the freezer slides to resolve hanging linkage bar. Installed new collars and tested unit. Verified all is working as designed at this time.
We serviced a
KENMORE DISHWASHER
Model 665.14743N511
Near Copperas Cove, TX 76522
Al
Job Details: 12/03/2021
Arrived to inspect defective lower spray arm. Confirmed the complaint and ordered W10859935. Will return with element. Office to schedule return services ; ordrng 1 W10859935 (Lower Spray arm assembly)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HBS00
Near Austin, TX 78735
Jacob
Job Details: 12/03/2021
Arrived onsite for unit not working. Tested the unit and unit would not turn on. Upon further inspection. Found that the external drain pump was bad. Replaced pump. Tested the unit and unit tested good. No leaks at this time. Job complete
We serviced a
KITCHENAID RANGE
Model KSGB900ESS1
Near Austin, TX 78731
Matthew
Job Details: 12/03/2021
"Arrived onsite to replace previously diagnosed part. Replaced console (keypad) due to error code. Tested unit and after 20 seconds the unit would automatically trigger F2E1 shorted keypad error. Replacing keypad did not correct issue. Called tech line for assistance. Due to previously replaced parts, Tech recommended replacing main control, main harness and lower harness. Ordering main and lower harness. Provided SR#7732395629. Need AUTHO. Office to reschedule. ; ordrng 1 W10911847 (Harness) and 1 W10580265 (Lower harness) and 1 NeedAUTHO (Need AUTHO)"
We serviced a
WHIRLPOOL DRYER
Model MEDB755DW0
Near Austin, TX 78733
Kevin
Job Details: 12/03/2021
"Arrived on site and inspected dryer and found outlet is a three prong, prescreened cord is a four prong. This is not compatible. Dryer has no power and cannot be properly tested. Confirmed heating element test good, fuse test good, and cut off test good. Without power cannot confirm that timer and motor are working properly. job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KURR104ESB00
Near Austin, TX 78703
Jacob
Job Details: 12/03/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUB50X24HV01
Near Leander, TX 78641
Justin
Job Details: 12/03/2021
Arrived on site to install previously diagnosed parts. I installed the new door and found it still had the same issue. Upon further inspection I found the real issue was the door was not coming into proper contact with the seal and chassis at the top. I found that the hinge was off centered and causing the door to drop on the left a little. I adjusted the hinge and then the unit was now sealing as designed. Call complete.
We serviced a
KENMORE MICROWAVE
Model 790.8036331
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
Arrived on site for otr microwave not turning on. Upon arrival confirmed complaint. Upon further inspection I found unit had stable 120v connection. After further inspection found main control display and functions had failed. Also found ui control had failed and not allowing proper button functions. Will need office to reschedule once availability of parts is known. ordrng 1 5304491565 (Control asm) and 1 Cnote (Sr to inspect control asm before rescheduling)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near New Braunfels, TX 78132
Andrew
Job Details: 12/03/2021
"Arrived on site to test unit for lights not working. Found FC module was bad causing top RC lights to not work. Replaced FC module with truck stock(W10695459). Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Austin, TX 78739
Luis
Job Details: 12/03/2021
"Arrived on site removed fresh food cover found traces of oil on evaporator and pan. Replaced harness,drip pan,evaporator and compressor. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Sealed system repair covered by manufacture sealed system warranty.
We serviced a
KENMORE DRYER
Model 110.6713241
Near Kempner, TX 76539
Tyler
Job Details: 12/03/2021
Arrived on site for dryer not drying. Upon arrival confirmed complaint. Found stable 240 connection. Found in diagnostics an f4e1 & f4e4 errors. During further tests found element and cutoff both failing as well as ACU occasionally dropping voltage from L2 connections to hardware. Will need office to reschedule once autho and part availability is known; ordrng 1 W10802082 (Acu) and 1 Cnote (Need ahs autho)
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Austin, TX 78750
David Z
Job Details: 12/03/2021
"Arrived on site to diagnose washer that is not filling high enough with water, customer concerned unit is broken. Per tech line directions, if unit is filling, completing cycles, and does not have error codes present it is working as designed. I ran the unit and found water filling to top of washplate, and no error codes present. This falls in line with whirlpool specs on top load HE washer. Advised customer that as long as clothes are coming out clean this is the newer standard for HE units.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Cedar Park, TX 78613
Justin
Job Details: 12/03/2021
"Arrived on site for a refrigerator still frosting over after the last service. As instructed I called techline on arrival and spoke to Joel and kept SR# 7731994082. Joel recommend adding washers to the FC door to raise it some, and stated this could fix the issue. He also stated that if this does not fix the issue and we receive a call back, then to replace the door, gasket, and fan blade.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/03/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Austin, TX 78726
David Z
Job Details: 12/03/2021
"Arrived on site to follow up on refrigerator that wasnt cooling as well. On arrival customer let me know the temps in the RC seemed to be higher. I checked the compartment and found a lot of moisture all over, but ice is still producing. When I closed the door I saw that the mullion divider wasnt closing, so there was a wide open gap inbetween the doors. I adjusted the hinge / catch / divider and retested. Found door mullion is closing and catching as designed. This should allow cooling to get back to normal due to not having all the cooling pouring out the gap. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBD104GSS01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 12/03/2021
Arrived on site for Not Operating - Has Power - Built-In Microwave. Found microwave would run for approximately fifteen seconds then shut off. Once door was opened it would turn back on. Customer had outlet replaced with 20 amp and also had it run on its own circuit by an electrician. Tested outlet and it was good. Microwave worked for a short period and started having the same exact failure. Tested all door switches and they tested good. Whirlpool tech line was having training this evening so we couldnt reach out to see what else they recommended. Ordering additional control console and control harness. Will return with all previously ordered parts. Calling Whirlpool tech line upon return to assist in diagnosis. ; ordrng 1 W11199895 (Harness) and 1 W11486769 (Control console)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDEM01
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
Arrived on site to install previous diagnose part. I gained access to the rc evaporator and replaced the motor harness. I reassembled the unit and placed the control in basic defrost. The unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Leander, TX 78641
Kimo
Job Details: 12/03/2021
Arrived onsite to level refrigerator. Upon inspection found the left side ROLLER-CAB missing ordering 1x WPW10304660 and screw 1x 2152958 and 1x 2262072 axle. Office to reschedule.; ordrng 1 WPW10304660 (ROLLER-CAB) and 1 2152958 (Screw) and 1 2262072 (Axle)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Cedar Park, TX 78613
Kimo
Job Details: 12/03/2021
Arrived onsite to install previously designed part. Need 1x W10854216 control to complete repair. Customer requests that I come back. ; ordrng 1 W10854216 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 12/03/2021
"Arrived on site to replace compressor and FC module from previous diagnosis. Plugged unit in and compressor kicked on as designed. Compressor pulling 2.6amps in high phase. Accessed both RC and FC evaps and frost patterns developing nicely. Thermistors in range. Found FC thermistor was not in proper location. Found FC module was bad and found LED board bad. Found condenser was extremely clogged. Cleared condenser, secure thermistor to proper location, replaced module and board. Unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 12/03/2021
Arrived onsite for noise and found unit to be operating as designed. Advised customer on normal noises and tolerances of design. All checks good. Unit is now operating properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78702
Jacob
Job Details: 12/03/2021
Arrived onsite for unit not washing. Put unit in test mode and the sump and motor would not pump water. Replaced sump and motor. Tested the unit. Unit tested good. No leaks at this time.
We serviced a
WHIRLPOOL OVEN
Model JDRP548HL01
Near New Braunfels, TX 78130
Andrew
Job Details: 12/03/2021
"Arrived on site to replace previously diagnosed convection fan. Was unable to successfully replicate complaint. Replace left convect fan on right oven as previously diagnosed. Tested unit, unit working as designed. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDM03FTSS3
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/03/2021
"Arrived on site to replace previously diagnosed latch. Verified latch was not the issue. Control and harness are burnt up. Recommended replacing control with latch.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Andice, TX 78628
Kimo
Job Details: 12/03/2021
Arrived onsite for microwave counter light not working. I gained access to the bulb and found that the bulb was not screwed in all the wary. Adjusted the bulb and the light now works as it should. Unit operating as designed. Job complete.
We serviced a
GE RANGE
Model JGSS05DEM6BB
Near Copperas Cove, TX 76522
Al
Job Details: 12/03/2021
Arrived to inspect oven heating issues. Found the igniter was broken and defective. Removed and replaced it and unit still never ignited. Called the office and spoke with PR who advised me to check AC voltage at the connector to the igniter. I checked it to chassis ground and only got 21.0 volts ac. Unit will require part # WB20K8 RANGE THERMOSTAT ASSEMBLY ; ordrng 1 WB20K8 (Range Thermostat assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Copperas Cove, TX 76522
Al
Job Details: 12/03/2021
Arrived on site to inspect loose handles on the French door refrigerator. Tighten the handles to customers satisfaction.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
"Arrived on site for console time skipping and the unit not keeping a timed cooked. I inspected the unit and work area. I found the console running an old version and not connected to WiFi. I replaced the console and verified the version, model and Sierra # are correct. I advised the customer to have the unit hooked up to WiFi and a whirlpool app. I gave the customer the WiFi team number Incase they have issues getting it setup."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Leander, TX 78641
Kimo
Job Details: 12/03/2021
"Arrived onsite to install previously diagnosed parts.I gained access to filter head, water valve, dual valve, filter switch, control, and ice box fan and replaced them. The tested unit and found that unit is now operating as designed. No leaks. Job complete.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KBS0
Near San Marcos, TX 78666
Noah D
Job Details: 12/03/2021
Arrived on site to inspect unit for not heating normally and a bad heater. Upon inspection found the heater needed to be replaced per service pointer. Replaced heater and tested. Complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM14
Near Austin, TX 78741
Robert
Job Details: 12/03/2021
Arrived on call for complaint of noise. Found some frost in freezer possibly from door left open. Customer had recoding of nois it sounds like fan rubbing on ice. Now that the defrost cycle has run no noise. If noise returns recommend replacing gasket
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Austin, TX 78704
Jacob
Job Details: 12/03/2021
Arrived onsite for unit not making ice. When arrived to the tenants door. Tenant said that the ice maker was fixed and didactic need any further service at this time. No leaks at this time. Job complete
We serviced a
ROPER WASHER
Model RAL5144BW1
Near Killeen, TX 76541
Tali W
Job Details: 12/03/2021
"On site for washer not draining or spinning. Tested permanent press cycle and found unit would fill, but not drain or spin. I advanced the timer, found the drain pump did turn on and unit went into spin. Tried another cycle and found that holding the timer switch out would allow unit to go into agitate. No issues found with basket drive. Ordering timer. Office to reschedule. ; ordrng 1 3946450
We serviced a
KITCHENAID MICROWAVE
Model KCMS1655BSS
Near Elgin, TX 78621
James
Job Details: 12/03/2021
Found damage to wave guide visible on cover. Customer was cooking a potato in unit when the failure occured.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Kyle, TX 78640
Noah D
Job Details: 12/03/2021
Arrived on site to inspect unit for not heating normally. Upon inspection found the unit did heat normally and condensation was caused by the venting. Customer will need to fix venting to clear condensation during hot months. Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Austin, TX 78748
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for no heat. Test unit and found opened element. Will order new element office to reschedule. ; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/03/2021
Arrived onsite and found new dishwasher leaking significantly during wash cycle. Upon further inspection found upper back left tub weld cracked and leaking. Office to reschedule. Documented with techLine Sr# 7732395995; ordrng 1 W11409866 (Tub) and 1 W11537778 (Heater assembly)
We serviced a
JENN-AIR COOKTOP
Model JGS9900CDS02
Near Salado, TX 76571
Jonathan S
Job Details: 12/03/2021
Arrived on site for range cooktop burners not igniting. Inspected unit and work area. Tested operation and found spark igniter spark towards wrong direction. Attempted to clean burners and igniter to correct. Found burner heads will need to be replaced. Found burner head screws rusted. Will need to replace burner heads and orifice holders on all 4 burners. Service and labor ; ordrng 1 WP7527P087-60 (RF orifice older) and 1 WP7527P086-60 (LR orifice holder) and 1 74011741 (RR orifice holder) and 1 WP7527P061-60 (LF orifice holder) and 8 WP3368921 (Screws)s and 1 74007735 (LF burner) and 1 74007736 (RF burner) and 1 74007736 (RF burner) and 1 WP7505P339-60 (RR burner)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Austin, TX 78729
Scott
Job Details: 12/03/2021
Poor drying performance. Ran temp check and air flow test . Found air flow restriction. Found tube between unit and wall vent . Stuffed full of lint . Recommended getting maintenance to clean vent. Blower free of any lint . Talked to CW about entitlement.
We serviced a
GE OVEN
Model JGBS23GEV2WH
Near Granger, TX 76530
Jonathan S
Job Details: 12/03/2021
"Arrived on site for oven cooktop flame not adjusting to low or high. Inspected unit and work area. Found control lights not working, normal wear and tear. Tested burner and attempted to adjust valve and found no change. Tested oven and found flame not correct. Found plastic regulator cover missing and regulator was not converted to LP. Corrected regulator and was able to adjust cooktop flames. Found wrong orifice in bake element. Will need to replace orifice, regulator and control. Will need authorization to continue with repair. Office to schedule return when ETA is available on parts.; ordrng 1 WB19K0016 (Regulator) and 1 WB28K0144 (Bake orifice) and 1 Needsauthorization (AUTH needed.)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Pflugerville, TX 78660
Wesley
Job Details: 12/03/2021
Arrived onsite and found broken adjuster. Ordering adjuster kit to repair. Advised customer On needed repair. ; ordrng 1 W10712395 (Adjuster kit)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Lampasas, TX 76550
Tyler
Job Details: 12/03/2021
Arrived on site for washer giving f9e1 error and not functioning. Upon arrival confirmed complaint and found drain motor oh in at 15.9 after further inspection found bearings and propeller in drain pump failing to rtotate correctly. Replaced drain pump. Found unit functioning as designed and found no leaks during tests. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near Lockhart, TX 78644
Noah D
Job Details: 12/03/2021
Arrived on site to inspect unit for not dispensing ice when called for. Upon inspection found the units ice container not turning due to a rounded gear. Replaced ice container and tested. Complete
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Austin, TX 78754
Wesley
Job Details: 12/03/2021
Arrived onsite and found unit operating with cracked blower causing vibration noise during heavy loads. . Unit is now operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Wesley
Job Details: 12/03/2021
Arrived onsite and found f7e1 causing poor drying conditions. Reset unit and tested and found unit heater now working. Advised customer on findings and repair.
We serviced a
MAYTAG RANGE
Model MGR6600FZ1
Near Austin, TX 78745
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for oven not heating. Turned oven on to 350 and unit preheated correctly job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78731
Scott
Job Details: 12/03/2021
"Moved to unit 278Arrived on site for 3-2 error code . Found sensor wasnt plugged into control and cover wasnt on . Checked sensor and harness , in good shape . Reconnected molex on control. Reran diagnostics, error code is gone . Unable to test unit , its sitting in the kitchen . Job complete"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Belton, TX 76513
Tali W
Job Details: 12/03/2021
"On-site for dryer not drying clothes properly. Checked operation of unit. Unit is heating. Tested moisture sensor through harness and confirmed sensor detecting moisture properly. Informed customer of cycle selections. how to change temperature and dryness levels. Also, that the timed cycle doesnt use the moisture sensors. Dryer venting does go up through wall. Recommend contacting a company to perform dryer vent cleaning service to clean ducts behind wall. Unit functioning as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near New Braunfels, TX 78130
Andrew
Job Details: 12/03/2021
Arrived on site to test unit for rattling noise. Found noise present once unit got hot. Found blower wheel has a crack causing it to expand and rub once heated. Blower wheel was a run without. Needing blower wheel to fix issue. Office to reschedule.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Canyon Lake, TX 78132
Andrew
Job Details: 12/03/2021
"Arrived on site to test unit for not drying properly. Found error code f7e1(no heat). Cleared error, tested unit, unit working as designed. Advised customer to purge cold water from sink prior to using unit. Also advised customer on use of rinse aid. No leaks detected. Job complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Austin, TX 78757
Scott
Job Details: 12/03/2021
"Arrived on site for gas leak . Used leak on all connections on manifold and burners . No leaks detected. No smell of gas . Pulled oven out from underneath. Test all connection with liquid detector. No gas leaks detected, no smell of gas . Recommended if customer smells gas to replace manifold."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Leander, TX 78641
Justin
Job Details: 12/03/2021
"Arrived on site for a dishwasher with soap not dissolving. Upon arrival the customer stated that some of the soap would be stuck to the dispenser still after a cycle would finish. I found the customer using a powdered pod, and on soft water. I informed the customer on the importance of using a liquid soap when you have soft water. Also, I advised her on proper soap usage via the user care guide. I put the unit into diagnostics mode and found no stored error codes. I then ran a test cycle and it ran through as designed. No leaks detected at the time of service. I informed the customer that the issue is occurring most likely due to the type of soap they are using, and to switch it to a liquid. The unit itself is running as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model JJW2427DS01
Near Austin, TX 78746
Kevin
Job Details: 12/03/2021
"Arrived on site and inspected oven and did not see any error codes, ran all functions through manual diagnostic cycle and everything checks good. Customer says broil function turns off by itself, and shows overheating on the display, she says she sees oven smoking. Customer says this happens after a few minutes. Set oven to broil at 550 degrees and observed it for 10 minutes. Oven is operating properly and heated correctly. Sent multiple videos to PR of correct operation. Spoke with techline oven doesnt display have the ability to display overheating documented customer experience 7732398879"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Round Rock, TX 78681
David S
Job Details: 12/03/2021
Arrived on site for filter housing leaking. I found the unit with the water off. I turned the water back on and found the housing leaking. I replaced the filter housing and tested the unit. It is working as designed. Job complete no leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Harker Heights, TX 76548
Al
Job Details: 12/03/2021
Arrived on site for right ff door with a torn defective gasket. Confirmed the complaint and during the replacement of the gasket I found the gasket wasnt coming off as designed. The insulation was coming off with the door. Called office and spoke with CS to advise my findings and limitations with pulling the gasket off. Was advised to simply order the right hand ff door and return with the gasket. Ordering W10919619. Office to schedule return services ; ordrng 1 W10919619 (DOOR RH SS)
We serviced a
FRIGIDAIRE WASHER
Model FFLE2022MW2
Near Copperas Cove, TX 76522
Al
Job Details: 12/03/2021
Arrived to inspect washer not completing cycles. Confirmed and found the tub full of aged water. Discovered the lid switch was defective causing the malfunction. Removed and replaced it and the unit tested properly.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tali W
Job Details: 12/03/2021
"On site to install previously diagnosed parts. Installed pads, adjusted leveling, and calibrated. Ran diagnostics cycle. No errors found. Ran high speed spin. No unusual sounds heard. Informed customer of normal operating noises on unit. Unit functioning as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Kempner, TX 76539
Tyler
Job Details: 12/03/2021
Arrived on site for refrigerator not cooling correctly or making ice. Upon arrival confirmed complaint and found temps at 27/46 degrees (FC/RC). Upon further inspection found major defrost issue in FC due to failing evap fan/bimetal asm. Instructed customer that unit would need a full 24-48 hr defrost before repairs could be completed and instructed customer on defrost process. Also docd issue with n.e.w. Techline (Crm# 1646302562) techline recommendation was to replaced all defrost related parts. Will need office to reschedule once availability of parts is known.; ordrng 1 W10843055 (Hv control)
We serviced a
WHIRLPOOL RANGE
Model RFE3300N
Near Killeen, TX 76541
Tali W
Job Details: 12/03/2021
"On site for range oven not heating to set temp and both left side cooktop elements barely heating. Found both left side elements ohmed higher than spec. Bake element 22 ohms, but not heating properly. Found temp sensor wire grounded and corroded. Ordering bake element, 2 knobs due to being missing/cracked over time, temp sensor, 6 and 8in cooktop elements, 2 additional receptacles, and switch that controls oven temp. Research on parts ordered. Office to reschedule.; ordrng 1 Researchonallparts (Research) and 1 Bake (Bake element) and 1 Tempsensor (Temp sensor) and 1 8incooktopelement (8in element) and 1 Oventempswitch (Oven temp switch) and 2 Knobs (Knobs)s and 2 Receptacles (Receptacles)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan M
Job Details: 12/03/2021
Arrived on site to install previously diagnosed park. Inspected unit and work area. Replaced dual water valve and tested the unit. The unit filled the icemaker with water and is working as designed. Advise customer to keep an eye on her ice to ensure that the unit he is working properly. Call complete.
We serviced a
AMANA REFRIGERATOR
Model SZD25NW
Near Briggs, TX 78608
Jonathan S
Job Details: 12/03/2021
Arrived on site for refrigerator not cooling. Ins unit and work area. Found no components running. Mead incoming voltage to temperature control and found correct. Found failed temperature control due to normal wear and tear. .; ordrng 1 R0161092 (Temperature control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM6
Near Kempner, TX 76539
Al
Job Details: 12/03/2021
Arrived to inspect dishwasher not washing at all. Put the unit in diagnostics test mode and discovered a motor error. Removed and replaced the sump and motor and the owi sensor. Reassembled and unit tested properly without any issues. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID508ESS2
Near Waco, TX 76712
Jonathan M
Job Details: 12/03/2021
Oh arrived on site for an ice machine thats making thin ice again. Inspected unit and work area. Confirmed the customers complaint and ran the unit through a diagnostic test. Found the valve working properly but the recirculating pump sing the water level for when it was not where it should be. Replaced recirculating pump and tested the unit again. The unit began operating as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB00
Near Waco, TX 76705
Jonathan M
Job Details: 12/03/2021
Arrived on site for a refrigerator thats not dispensing water or filling the ice tray enough. The customer advised that they had moved the unit to make it more square in the cabinet and since then it is not dispensed water correctly. Tested the unit and confirmed the customers complaint. Removed the water filter with the same result. Pulled the unit away from the wall a little bit in case if there was a kink line and water began to flow properly. Looked behind the unit and found the plastic line that she has going from her wall to the refrigerator had kinked. The customer taped the waterline to the back of the fridge to avoid any further issue.
We serviced a
KENMORE REFRIGERATOR
Model 596.735022
Near Waco, TX 76712
Jonathan M
Job Details: 12/03/2021
Arrived on site for a refrigerator that is icing up in the freezer section and is losing temperature. Inspected unit and work area. Confirmed the customers complaint and found a defrost issue in the freezer section. Disassembled unit and checked resistance through the bimetal. Found proper resistance and continuity. Checked resistance to the heater and found 28.7 ohms. I spoke to SW and was advised to replace the adaptive defrost control. Defrosted the entire freezer evaporator. The customer had an adapter defrost control on hand that was new in the box.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Waco, TX 76707
Jonathan M
Job Details: 12/03/2021
Arrived on site for a washing machine thats not going past the sensing portion of the cycle. Inspected unit and work area. The customer advised the unit makes a buzzing sound and that the unit will fill with a little bit of water but does not seem to fill enough or agitate. Confirmed the customers complaint and around the unit through diagnostics. Found an F8 E1 (low/no water detected) error code. Tested the unit and manual diagnostics and found the cold water valve not pulling in water. Remove the hose from the wall and checked water pressure. Found the cold water valve at the wall was not pushing enough water into the unit and was barely trickling any water when the water valve was completely turned on at the wall. I advised the customer that they will need a plumber to fix their water supply issue. Call complete.; schdld next appmnt for 12/9 THU !
We serviced a
KITCHENAID REFRIGERATOR
Model KBLC36FTS05
Near Cedar Park, TX 78613
David S
Job Details: 12/03/2021
Arrived on site to install previous diagnose part. I replaced the tracks for the freezer drawer.I reassembled the unit and found it working and closing as designed. Job complete.
We serviced a
UNKNOWN DISPOSAL
Model n/a
Near Austin, TX 78738
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for disposal no working. Found motor locked up will need to replace disposal job complete.
We serviced a
GE MICROWAVE
Model PEB9159SF1SS
Near Austin, TX 78738
Leonardo
Job Details: 12/03/2021
Arrived on site to test unit for unit not starting. Found loose connection at top switch. Secured connection test unit and unit test good job complete. Advised current we will need to replace harness to make unit work correctly. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Georgetown, TX 78633
Lou
Job Details: 12/03/2021
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4. I checked the float switch and found a small amount of water in the pan. Continued with testing and the unit operated as designed. Removed the pan and float switch and cleaned water out. Replaced the float switch and retested. Unit is operating as designed. No water leaks observed at the end of,service, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model WRV986FDEM01
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/03/2021
"Arrived on site to diagnose a refrigerator that is not cooling properly in rc. Found ui not controlling fan speed properly, and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ0
Near Austin, TX 78754
Wesley
Job Details: 12/03/2021
Arrived onsite for the oven door alignment not being correct. reseated and adjusted door for better alignment. Unit is now operating as designed. Advised customer on repair.
We serviced a
JENN-AIR REFRIGERATOR
Model JB36NXFXRE01
Near Austin, TX 78738
Luis
Job Details: 12/03/2021
"Arrived on site for no lights. Diagnosed a defective led module,replaced lower right side led module in fresh food section."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78628
Cliff
Job Details: 12/03/2021
Arrived on site to diagnose an oven that is turning off and on randomly. Found unit not fully plugged in to wall outlet. Reset plug to proper position and all is working properly at this time. Issue was mis diagnosed on previous trip and no charge to homeowner at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV05
Near Temple, TX 76554
Tali W
Job Details: 12/03/2021
"On site for fridge leaking from dispenser. Found water line at dispenser slowly dripping water. Unit requires valve WPW10179146, connector WP2198677. No repairs made at this time.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Jarrell, TX 76537
Jonathan S
Job Details: 12/03/2021
Arrived on site for microwave fan intermittently running. Customer stated that failure will occur in middle of night when not cooking on range or using unit and when attempting to turn off the UI will not respond until unit is powered on and off. Performed diagnostics mode and test fan in test mode. Tested in normal operation. Found fan working at time of service. Tested door operation and found interlocks working as switches responding. Will need to replace control and UI. Office to schedule return when ETA is available on parts.; ordrng 1 W11175576 (Ui) and 1 W11552018 (Control)
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS00
Near Lorena, TX 76655
Jonathan M
Job Details: 12/03/2021
Arrived on site for an oven thats not heating properly. Inspected unit and work area. The customer advised the unit does heat but that the unit does not seemingly reach the target temperature as food that they cook takes longer to cook in the oven. Around the unit through diagnostics and found no stored error codes. Tested both bake and broil elements. Both heated and worked as designed. Ran the unit on a 375?F bake cycle and found that the unit was off 25?. Use the oven temperature calibration setting to adjust the temperature of the oven. Re-tested the unit and the unit began working as designed fluctuating between 389?F and 365?F. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS0
Near Austin, TX 78746
Kevin
Job Details: 12/03/2021
"Arrived on site and inspected dishwasher and found customer is experiencing white residue on dishes and interior of dishwasher surfaces. Wiping the residue with a wet glove cleans it off I showed customer this is detergent buildup/excessive soap. Recommended running machine cleaner like dishwasher magic to remove all buildup. Set washer into a diagnostic cycle and wash motor is working properly. Also recommend it running water as hot as possible at kitchen sink before starting dishwasher. Also found there is no high drain loop installed and corrected this. Dishwasher is working as intended, job complete collected service fee only."
We serviced a
JENN-AIR RANGE
Model JDRP548HL00
Near Austin, TX 78722
Robert
Job Details: 12/03/2021
Arrived on call for complaint of fan motor not working in small oven. Confirm 120v to fan no operation. Replace fan motor and test.
We serviced a
GE DRYER
Model GUD24GSSM1WW
Near Austin, TX 78723
Robert
Job Details: 12/03/2021
Arrived on call to replace previous diagnosed parts. After installation test operation. Dryer working and heating properly.
We serviced a
WHIRLPOOL RANGE
Model G7CG3665XS00
Near Spicewood, TX 78669
Leonardo
Job Details: 12/03/2021
Arrived on site to replace right rear burner head. Replaced burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78727
David Z
Job Details: 12/03/2021
"Arrived on site to diagnose dryer screeching when running. Checked unit and found one wheel barely moving, debris in the felt and evidence of slipping belt. Customer approved. Replaced belt and rollers / tensioner and cleared debris. Retested unit and found noise is gone. I advised the customer to make sure they are not leaving anything in pockets as its getting caught in the felt.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Belton, TX 76513
Tali W
Job Details: 12/03/2021
On site for range hot surface light constantly lit and front right burner not turning on. Found terminal on front right element broken and burnt. Ordering right front element and switch. ; ordrng 1 W11517959 (Right front element) and 1 WPW10312185 (Inf switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Georgetown, TX 78626
Lou
Job Details: 12/03/2021
"Arrived on site to inspect water in the bottom of the unit tub. Upon further inspection, I found water at the drain area and just above the sump at the bottom of the unit. I found that the customer has an RO system and the RO system drain hose is connected to the dishwasher drain hose which is not approved by the manufacturer. I drained the water from the tub and placed the unit in diagnostics showing error code F6E4-Float Switch open. Cleared the code and continued with testing. Unit is operating as designed. I explained to my customer how the RO system drains and since the RO drain hose is connected with the dishwasher drain hose, the water from the RO system is backfilling into the dishwasher. Using my Borescope, I demonstrated the water inlet inside the tub. With the water valve turned off under the sink and the dishwasher turned on and DW inlet valve engaged, there was no water coming in. With the valve under the sink turned on, we could see the water coming into the tub. I explained that the water is coming in from the drain area and not the water inlet. I contacted techline and spoke to Ed and advised of the complaint and my findings and Ed advised thstthe RO system drain hose needs to be relocated to the lower P trap. Ed provided SR#7732397532. I drained the unit and monitored the check valve and it is closing/sealing properly. I turned the water valve off under the sink and before I left, there was water in the drain/sump area again.No water leaks observed during service, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 12/03/2021
"Arrived on site for Humming Noise - Refrigerator. Customer stated the noise comes on when the ice maker starts. Removed ice bin and bin was full of healthy ice cubes. Gained access to ice maker and used jumper to harvest and call for water. I could hear the valve call for water and customer confirmed this was the noise. The valve sounded louder than Im use to, but the kitchen and living room are one open area along with the wood floors so this makes it louder than it would normally sound. Explained to customer since the ice cubes were healthy and it was producing ice the valve would not need replacement. Customer understood. No leaks detected. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Round Rock, TX 78665
Jimmy J.
Job Details: 12/03/2021
Arrived on site to install previously diagnosed parts. Installed all four nuts and ran diagnostics. No leaks detected. Reinstalled sound barrier blanket and mounted dishwasher into cabinet. Job completed.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS04
Near Cedar Park, TX 78613
David S
Job Details: 12/03/2021
Arrived on site for oven lights being out. I inspected both sockets and found the bulbs out. I replaced one bulb and I am ordering a second bulb to complete the repair. ordrng 1 WPW10412711 (Bulb)
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFW1
Near Liberty Hill, TX 78642
Cliff
Job Details: 12/03/2021
Arrived on site to diagnose a washer that is not dispensing soap properly. Found detergent type tab not in dispenser. Reinstalled tab and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DRYER
Model RED4516FW0
Near Killeen, TX 76549
Tyler
Job Details: 12/02/2021
Arrived on site for dryer making loud noise. Upon arrival confirmed complaint. Customer had pop to show unit in warranty. After further inspection I found unit had a failed roller and idler asm. Bearing in rollers and idler were failings and ripped up the belt. Replaced all broken parts with repair kit. Reassembled and tested unit with towels. Found unit no longer making loud noises. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ05
Near Harker Heights, TX 76548
Tali W
Job Details: 12/02/2021
"On site for fridge not dispensing water. Confirmed complaint. Unit wouldnt dispense water, but is making ice. I tested unit by removing filter and there was no change. Found valve not receiving 120VAC, but not opening. Ordering valve. Updated model number. Office to reschedule. ; ordrng 1 WPW10179146 (Valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Killeen, TX 76549
Tali W
Job Details: 12/02/2021
On site for fridge not cooling properly. Found compressor running and pulling .52A. Evaporator and lines werent getting cold at all. Evaporator fan running. Ordering SS REPAIR. SS TECH TWO HOURS. ; ordrng 1 SSTECHTWOHRS (SS TECH TWO HRS) and 1 W10836706 (Evaporator) and 1 WPW10507886 (Compressor) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5540SQ0
Near Belton, TX 76513
Jonathan M
Job Details: 12/02/2021
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Went to remove the agitator and found the agitator extremely hard to remove. Used WD-40 to loosen the screw to remove the agitator but found the spanner net would not be removed. Spoke to Paul and was advised to order the agitator and spinner nut and the original spanner net would have to be chiseled off or cut off. The office will need to contact American home shield about repair due to potential possibility of breaking the basket as well. Ordering parts and the office will need to contact the customer about a return date wants authorization has given.; ordrng 1 WP21366 (Spanner nut) and 1 WP3951744 (Agitator)