We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HB06
Near Jarrell, TX 76537
Gerry C
Job Details: 06/28/2022
"Arrived to inspect power. I used a xenon light tester and the unit ignited all three lights, denoting a full 1000 watts. I advised the CX the unit operated as designed, while heating. The light would not turn on and I verified the bulb was intact. The unit will require the main control. Office to order and contact the CX to arrange return service. ; ordrng 1 W11342846 (Main control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Georgetown, TX 78626
Gerry C
Job Details: 06/28/2022
Arrived to inspect rack issues. I found the upper and lower racks had tines that the tips were not correctly coated during manufacturing and had started to corrode. All wheels where in serviceable condition and the upper rack stops will need to be replaced during rack installation. I verified all operations were present. No leaks observed during service. Office to order upper rack and contact the CX to arrange return service. ; ordrng 1 W10909088 (Upper Washrack)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Georgetown, TX 78628
Lou
Job Details: 06/28/2022
"Arrived on site to inspect refrigerator compressor not staying on. Upon further inspection, I heard the start device and compressor attempt to start and the compressor made a loud buzzing noise. I checked amp draw to the compressor and got 8.91amps. Ohmed the windings and got 5.5, 7.4, 11.5ohms. Contacted techline and spoke to Andrew and advised of my findings and he advised to do a sealed system repair. SR#7733983463. Office ordering the sealed system repair parts and CNOTE-SCHEDULE AS LAST CALL and office to schedule return service ; ordrng 1 CNOTE (SCHEDULE AS LAST CALL)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Matthew
Job Details: 06/28/2022
Arrived onsite for dishwasher bowed hinges. Upon arrival inspected unit. Found that the issue was actually the outer door panel. Was faulty. Took pics. Customer is covered. Ordering outer door panel to complete the repair. Office to reschedule.; ordrng 1 WPW10629473 (Front panel) and 1 W11178521 (Badge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C5EXW02
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/28/2022
Arrived on site for refrigerator making abnormal noise from rc. Upon arrival confirmed complaint. Upon further inspection I found dampener motor getting stuck then popping repeatedly when closing. Found cond. coils dirty and needing cleaning. Tested thermistors and found following results: Rc thermistor (4.35k) fc thermistor (14.8k) (temps on arrival were 15/55 actual (set temps 5/37). ; ordrng 1 W10814173 (Dampener)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Killeen, TX 76543
Tyler
Job Details: 06/28/2022
"Arrived on site for dryer not starting, upon arrival confirmed issue. Found stable 240 connection to dryer. After further testing I found failures in start switch, motor , and timer. Replaced start switch. Customer expressed dissatisfaction with failures with unit and wants to hold on rescheduling until he has spoken with whirlpool. Office to reschedule if customer reaches out to us for further repairs. ; ordrng 1 W10745655 (Timer) and 1 W10396029 (Motor) and 1 694089 (Blower wheel) and 1 Cnote (Office please read att. Note!!!)"
We serviced a
GE REFRIGERATOR
Model GFE24JSKFFSS
Near Killeen, TX 76542
Tyler
Job Details: 06/28/2022
Arrived on site for refrigerator making loud noise. Upon arrival confirmed issue. After further testing I found thermistor in fc popped off evap but was still functioning within manufacturing specs. Found bimetal stuck closed as well as dc voltage from control to thermistor never exceeding past 1.9v in fc compartment even when thermistor was exposed to cooler temps. Rescheduled customer for 07/04/22 to complete repairs with control and bimetal.WR55X40448 control ; ordrng 1 WR55X40448 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW8240YW0
Near Killeen, TX 76542
Tyler
Job Details: 06/28/2022
"Arrived on site for washer leaking water intermittently every three loads or so. Upon arrival try to confirm issue but cannot replicate leaking issue. I did however find that after speaking with service management, washer is possibly leaking water from detergent dispenser and not sealing properly to the top cabinet portion of the washer causing moisture to leak out at different points in the cycle and rusting top portion of cabinet leading to dispenser vibrating to much and release more water from dispenser. Due to not replicating issue I informed customer there is no further way to know if anything else could be causing failure. d customer 261.43+=83.00 for top and dispenser. Customer wants to discuss options with spouse before proceeding with repairs. Call complete ; ordrng 1 W10391067 (Top)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Buda, TX 78610
Leonardo
Job Details: 06/28/2022
Arrived on site to test unit for front glass broken. Found front glass broken from handle falling. Will need new handle and front glass. ; ordrng 1 W11176456 (Front glass) and 1 W10894054 (Door handle)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Manor, TX 78653
Joe Z
Job Details: 06/28/2022
"Arrived onsite for WHEN UNIT IS PLUGGED IN NOT LIGHTS NO SOUND NOTHING HAPPENS. Upon arrival found breaker was tripped. Mrs stated that the breaker has been tripping. Powered up the unit and unit powered on. All fans and compressor operates correctly. Found that when forcing heater on, it would trip breaker. Need to order heater and evaporator harness. Office to reschedule.; ordrng 1 WP2323198 (Heater) and 1 W11405276 (Evap harness)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611LBRA
Near Temple, TX 76504
Jonathan M
Job Details: 06/28/2022
"Arrived on site for a refrigerator that is not going to refrigerator section. Inspected unit and work area. Found the freezer at 0?F in the refrigerator section in the 60s. Tested airflow from the damper and found very little airflow at all coming through the damper. Checked my return line for air circulation in the refrigerator section and found it clogged with ice. After defrosting the ice, tested airflow again at the damper. Found minimal airflow again. Ran the unit through diagnostics and it passed all tests except for the damper control. It registered a motor or switch issue with the damper Rescheduled customer to 7/4 per their request. Theyre requesting first available appointment.; ordrng 1 242303001 (Damper)"
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Tow, TX 78672
Kimo
Job Details: 06/28/2022
"Arrived onsite for washer not cleaning clothes as it should and would shred clothes as well. Upon inspection I found that the wash plate was damaged, it has some sharp raised edges. Upon removal of wash plate for further inspection I found that the bolt was crass threaded and found not come off. I am ordering bolt , basket and outer tub. And returning with the parts that was sent with me.office to reschedule.; ordrng 1 W10752187 (SCREW) and 1 W10811960 (BASKET) and 1 W11219115 (TUB-OUTER)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Buchanan Dam, TX 78609
Kimo
Job Details: 06/28/2022
Arrived onsite for refrigerator not cooling in bother sections. I performed and amp test at compressor and found that the amps would spike to 9.2amps and then the compressor would shut off. I installed and new start device to test and found no change. I am ordering 1x ss 2hrs. Office to reschedule. ; O-emld tckt
We serviced a
SAMSUNG MICROWAVE
Model ME18H704SFG
Near Kyle, TX 78640
Leonardo
Job Details: 06/28/2022
Arrived on site to replace control board and found wrong part. Ordering new control board office to reschedule ; ordrng 1 DE92-03624B (Control board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Georgetown, TX 78633
Paul
Job Details: 06/28/2022
"Arrived onsite for a microwave that had displayed an F1E4 error. Ms stated the unit had woke her at 2:00am one morning and smoke was coming out of the vent at the top of the unit. I found the microwave relay on the main control had stuck and the high voltage transformer was burned up. The main control and the high voltage transformer will definitely need to be replaced. I am returning with the control panel, magnetron, capacitor, diode, and mag thermostat so I can further diagnose when the unit is fully uninstalled. Ordering W10832024 mag thermostat, W11493410 magnetron, W10850446 capacitor, W11256462 diode, W11175576 control panel & W10836753 transformer.; ordrng 1 W10832024 (Mag thermostat) and 1 W11493410 (Magnetron) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode) and 1 W11175576 (Control panel) and 1 W10836753 (Transformer)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Paul
Job Details: 06/28/2022
Arrived onsite for a microwave/oven combo that the oven shuts off when the microwave and oven are used at the same time and the microwave times out. Ms also stated when the microwave is used it constantly gives a paused message and the oven is running hot. I found the primary interlock failing causing the paused message when the microwave is used. The UI needs to be replaced for the oven shutting off when the microwave times out. I explained to the customer we would test the oven temps after we install the new UI. Ordering W11297728 console & W11033422 interlock.; ordrng 1 W11297728 (Console) and 1 W11033422 (Interlock)
We serviced a
MAYTAG DRYER
Model MED8200FC0
Near Leander, TX 78641
David S
Job Details: 06/28/2022
"Arrived on site for dryer not working properly. I inspected the unit and work area. I preformed a vent test. I found air flow poor when connected to the vent and good when not. The customer stated the had vent wizard come out and the cleaned the vent. I ran the dryer and found the exterior flap opening as designed. I gained access to the heating element and found the thermal fuse blown. I called techline sr 7733985112, I advised them of my findings and recommendations. Techline advised to order the thermal fuse for repair. The office will reschedule when we have autho.; ordrng 1 W10909685 (Thermal fuse) and 1 WP8577274 (Thermistor) and 1 279973 (Thermal cutoff) and 1 WP8557403 (Thermistor fix) and 1 WP8544771 (Heater)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Killeen, TX 76542
Tyler
Job Details: 06/28/2022
Arrived on site for refrigerator not making ice. Upon arrival confirmed issue. Found ice bucket and maker both empty with no signs of moister. I also tested dispenser and found not water coming out. Checked electrical connections and found no failures. I found water pressure from cutoff functioning and allowing water to pass to fridge. Found failure in filter housing causing after not to get back to valve. Rescheduled customer for 07/04/22 Monday. To complete repairs with new housing. ; ordrng 1 W11162042 (Housing)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Killeen, TX 76549
Tyler
Job Details: 06/28/2022
Arrived on site for fridge not cooling. Upon arrival confirmed issue. After further inspection I found multiple failure occurring within unit. Found defrost issue that had corroded harness connections within liner. Found drainLine within liner broken causing water to leak heavily into liner/insulation and rusted out entire drain line system and causing air to leak through entire liner system and into unit. Unit cant be repaired further to due liner failures. Will need findings reported.; ordrng 1 Cnote (Needs findings reported)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BW3
Near Austin, TX 78729
Wesley
Job Details: 06/28/2022
Arrived onsite and found failed ignitor causing unit oven to not operate. Found needed ignitor defective. Ordering ignitor again to repair. July 4th afternoon. ; ordrng 1 W11590294 (Ignitor)
We serviced a
WHIRLPOOL WASHER
Model CET9100GQ0
Near Dripping Springs, TX 78620
Justin
Job Details: 06/28/2022
Arrived on site and found we had the wrong belt on order. Ordering correct belt for washing machine. Office to reschedule. ; ordrng 1 WPW10260319 (Washer Pulley Belt)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78703
Scott
Job Details: 06/28/2022
Arrived on site to reshape freezer gasket till new door arrives . Door is already ordered with office . Reshaped gasket with hair dryer and also used perma gum under gasket . Call to set return . ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 06/28/2022
Arrived on site to test unit for not cooling properly. Found all components currently working as designed. Customer stated unit periodically is not cooling. Spoke with CS as multiple components have been replaced to correct issue. CS would be speaking with techline to see how to proceed. ; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near New Braunfels, TX 78132
Andrew
Job Details: 06/28/2022
Arrived on site to test unit for RC for not cooling. Found RC evap frosted over. Checked hermits or at control and is reading open. Unable to access evap because my steamer is not heating. Per tech line we need to check resistance at thermistor itself and continuity through harness in linear. Advised customer to thaw unit. Recommending 2hrs on return visit for proper diagnostics and repair. Office to reschedule. SR#7733984610; O-emld tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FTS04
Near Seguin, TX 78155
Andrey
Job Details: 06/28/2022
"Arrived on site to test unit for no cooling, tested unit found control relay just clicking and once a while the compressor kicks on for 20-30 seconds, customer for control kit and inverter box, , replaced parts, compressor powered on and evaporator developed a good frost pattern, ; ordrng 1 WPW10121140 (Filter housing)"
We serviced a
WHIRLPOOL DRYER
Model MED6630HC0
Near Austin, TX 78744
Kevin
Job Details: 06/28/2022
"Arrived on site and disassembled dryer and found contact Mark between motor mounts and bottom of dryer and added aluminum tape as a spacer per service pointer W11378591A. Added seal kit ordered by previous technician. One fan blade on new blower wheel is broken. Replaced anyway in the meantime so that customer can use the dryer but a new one will be needed. replaced belt and support wheels and tension pulley. ordering a new blower wheel, total for repair not collected, collect total on next visit.; ordrng 1 4392067 (Repair kit) and 1 Wp697772 (Blower wheel)"
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78739
Kevin
Job Details: 06/28/2022
"Arrived on site and inspected dryer and found drum is not tumbling, disassemble dryer and found motor pulley is broken.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Jarrell, TX 76537
Gerry C
Job Details: 06/28/2022
"Arrived to inspect oven gasket issue. I found the upper right liner mounting screw was incorrectly installed and after straightening the screw direction, the issue was resolved. Operational test good."
We serviced a
WHIRLPOOL WALLOVEN
Model n/a
Near San Marcos, TX 78666
Andrew
Job Details: 06/28/2022
Arrived on site to test unit for acting erratic. Advised customer to download app and connect unit to WiFi for software update. Gave customer WiFi team phone number if any issues. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM05
Near Georgetown, TX 78626
Gerry C
Job Details: 06/28/2022
Arrived to inspect moisture within RC. I found moisture around the intake port for the RC and determined the door openings required sealing due to excessive gapping. I used mfg approved sealant to correct the issue and tested. The doors required adjustment and handles needed tightening. No water connects to unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS1
Near Round Rock, TX 78681
Vincent
Job Details: 06/28/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint unit would not fill correctly. I set unit in diagnostics and found stored error codes 4-3, 7-1. Unit has a bad motor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Jarrell, TX 76537
Gerry C
Job Details: 06/28/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the failed RH RC door gasket, after re-forming it via heat gun. I tested the fitment and found no gaps. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW06
Near Seguin, TX 78155
Andrey
Job Details: 06/28/2022
"Arrived on site to test unit for rattling noise, tested unit found compressor line rattling against drain pan, customer also stated that water is leaking from under the unit removed back panel and found that the drain tube was not installed correctly causing water to miss the drain pan during defrost, fixed all issues unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Liberty Hill, TX 78642
Lou
Job Details: 06/28/2022
"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F3E3. Cleared the code and continued with testing. Found no water coming into the unit and the motor grinding. Turned the water source on and restarted testing. Unit operated as designed. I opened the unit door during testing and found a large amount of detergent suds inside (F3E3 error) and no rinse aid in the dispenser. Customer advised theyve only used the unit a few times. I cleaned the suds from the unit and made recommendations for detergent and rinse aid use. Also made recommendations for use and care. No repairs needed at this time. No water leaks observed during service, job completed."
We serviced a
UNKNOWN VENTHOOD
Model UXT5536AAS3
Near Pflugerville, TX 78660
Wesley
Job Details: 06/28/2022
Arrived onsite for fan noise and adjusted the motor housing and completely eliminated vibration noise using factory dampener already installed in unit. All checks food. Advised customer on repair. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWB865GW0
Near Elm Mott, TX 76640
Jonathan M
Job Details: 06/28/2022
Arrived on site for a washer with a cracked lid. Inspected unit and work area. Confirmed the customers complaint and found the lid cracked at both ends at the hinges. Replaced the lid and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near Liberty Hill, TX 78642
Lou
Job Details: 06/28/2022
"Arrived on site to inspect dishwasher pads broken. Upon further inspection, I found the friction pads were damaged and had broken free from the hinge. Installed the pads and tested the door operations and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Waco, TX 76710
Jonathan M
Job Details: 06/28/2022
Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. Around the unit three diagnostics and found an F7 E1 (basket speed fault) and F7 E7 (motor unable to reach target rpm) error codes. Tested the unit and a high-speed spin and found the motor turning but the basket not turning. Checked underneath the unit and found that the can had become detached from the driveshaft and the belt loose causing the issue. Used my impact drill to tighten the splutch assembly and replace and reattach the belt. Test of the unit and an auto test and the unit ran as designed. Call complete.
We serviced a
GE WASHER
Model GTW465ASN0WW
Near Temple, TX 76502
Jonathan M
Job Details: 06/28/2022
"Arrived on site for a washing machine that is draining when not in use. Inspected unit and work area. Customer did advise this has been happening for the past week if they you let the unit run. She didnt advise that the unit does leak water inside the drum even if the unit is unplugged. Did confirm customers complaint and checked voltage at the valve. Found no voltage being supplied to the valve but the valve stillweeping.
We serviced a
UNKNOWN VENTHOOD
Model UXT5536AAS3
Near Andice, TX 78628
Lou
Job Details: 06/28/2022
"Arrived on site to inspect venthood with rust. Upon further inspection, I found the venthood with rust all over the hood, control buttons and light bezels. I attempted to clean the unit and the rust remained. I contacted techline and spoke to Drew and advised of my findings. Drew provided a text and I sent photos of the rust. Drew provided SR#7733989574 and recommended that the customer contact customer care to discuss a resolution as the issue is I advised the customer of my conversation and provided them with the SR# and 800 number to the manufacturer. Unit is operating as designed. Job completed."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Georgetown, TX 78628
Lou
Job Details: 06/28/2022
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the freezer section modules dim and the top right module completely out. Per service pointer W11606409, all modules need to be replaced through SCODE S84638. I was able to get all FC modules replaced.I was able to get all RC modules replaced except the 2nd from top module on the left side. As I went to remove the old module, the receiving molex connector came off with the module. I attempted to reconnect the harness to the molex connector and due to the harness being too short, I was unable to reconnect it. I contacted techline and spoke to Joel and advised of the issue and Joel deemed the unit and provided SR#7733985745. I advised the customer of the issue and recommended they contact the manufacturer to report and provide them with the SR# along with the service pointer number. I was able to get the module temporarily wired to allow lighting inside.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Pflugerville, TX 78660
Wesley
Job Details: 06/28/2022
Arrived onsite and found tape in blower housing causing squeal. Removed tape to repair. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pflugerville, TX 78660
Wesley
Job Details: 06/28/2022
Arrived onsite and replaced the control. Unit is now operating as designed while onsite. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Leander, TX 78641
Vincent
Job Details: 06/28/2022
"Arrived on site for refrigerator, inspected unit and work area. Tested unit and found bad bulb, I then replaced bulb and tested good. I tested heating and unit is heating as designed. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL COMPACTOR
Model GC900QPPQ6
Near San Marcos, TX 78666
Andrew
Job Details: 06/28/2022
"Arrived on site to replace console and overlay. Replaced parts, tested unit, unit now working as designed.
We serviced a
SAMSUNG WASHER
Model WF45H6300AW/A2 01
Near Austin, TX 78738
Justin
Job Details: 06/28/2022
Arrived on site to install previously diagnosed parts. I installed the hose and then ran the unit. I found no more leak at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ
Near Leander, TX 78641
Vincent
Job Details: 06/28/2022
"Arrived on site to install previously diagnosed parts. Installed new UI and tested. Unit is now operating as designed, no leaks observed during service. Job completed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Pflugerville, TX 78660
Wesley
Job Details: 06/28/2022
Arrived onsite found unit unresponsive. Checked powers supply and found short at outlet. Reset power at the breaker. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Leander, TX 78641
Vincent
Job Details: 06/28/2022
"Arrived on site for dryer, inspected unit and work area. Tested airflow and found air flow good. I then tested temperatures and found it short cycling installed thermostat and tested. Unit is now operating as designed. Job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Leander, TX 78641
Vincent
Job Details: 06/28/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint unit is not drying properly. Ran unit in diagnostics and found no stored error codes. Found CX not using rinse aid and I advised CX to help unit dry dishes better to use rinse aid. Tested unit and element is operating as normal. Unit is operating as designed, no leaks observed during service. Job completed."
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near San Marcos, TX 78666
Andrew
Job Details: 06/28/2022
Arrived on site to test unit for flames being too high. Adjusted flames to customers satisfaction. No leaks detected. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near San Marcos, TX 78666
Andrew
Job Details: 06/28/2022
Arrived no site to test unit for outer door shattered. Screws were loose on handle. Appears to have been from screws working loose.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near New Braunfels, TX 78132
Andrew
Job Details: 06/28/2022
"Arrived on site to test unit for door coming apart. Found handle screws were loose and bottom screw that hood outer door came off. Secured handle screws and applied a dot of blue locktite. Secured bottom screws, tested unit,unit now working as designed. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bee Cave, TX 78738
Justin
Job Details: 06/28/2022
"Arrived on site for a washing machine that was not cleaning clothes. Upon arrival the customer stated that the unit seems to go through a cycle as normal, but clothes will still come out extremely dirty. I put the unit into diagnostics mode and found stored error code F7E6 for motor fault. I then activated the agitate and found the tub spinning instead. I gained access to the bottom and found the shifter popped off.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Austin, TX 78738
Justin
Job Details: 06/28/2022
Arrived on site for a washing machine tripping the breaker. Upon arrival the customer stated that they have plugged the unit into several different outlets and no matter which one it will pop the breaker. They also found that it only tends to do this when set on the heavy soil setting. I put the unit into diagnostics mode and activated each load. I then ran a diagnostics cycle and found everything ran as designed. I then ohmd out all components and found the valve reading 1.5k which is roughly 200 to high. Per the tech sheet if it is over by even 10 it needs to be replaced. All other components were within range per the tech sheet. I replaced the valve and motor due to it possibly over heating or working itself when in heavy soil and shorting. I then tested the unit and found it now working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS0
Near Georgetown, TX 78626
Gerry C
Job Details: 06/28/2022
Arrived to inspect burner issue. The CX described an issue with the burners kicking off during high heat operations. I advised the CX that this is normal operation due to the burners having their own internal thermostatic control. CX understood and will adjust their usage to match. Operational test good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS04
Near Georgetown, TX 78633
Gerry C
Job Details: 06/28/2022
Arrived to instal part. I removed and replaced the failed harness assy and installed the replacement. I tested and the unit operated as designed and all functions returned to normal. From prior service
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78626
Gerry C
Job Details: 06/28/2022
"Arrived to inspect power issue. I found there were no signs of the issue and the CX said the unit started working again on its own. I advised the CX to connect the unit to their wifi and further directed them in the importance of ensuring the device with the app and the unit are connected to the same 2.4 ghz wifi connection. I gave them the phone number for the MFG wifi connectivity team. Due to the nature of the complaint and lack of any generated errors, I suspect the issue is loss of incoming power and advised the CX to have an electrician verify power connections if the issue occurs again. Operational test ok."
We serviced a
MAYTAG WASHER
Model MVWB865GC0
Near Georgetown, TX 78628
Gerry C
Job Details: 06/28/2022
"Arrived to inspect code and non-completion. Service test mode had F0E3 and F2E1 stored in memory. I cleared the codes and tested within manual test mode and found the unit would not activate any spin or agitate manual test modes. I inspected the gear case area and found it had flung oil all the way around the inside of the chassis. The rotor had excessive drag, likely due to Ill loss. During testing, the lid locked one time and then would fail every time after, including within automatic mode and the unit did attempt to continue, although it would not fully spin and was correctly engaged. The unit will require the gear case, shifter, control and likely the latch assy
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Austin, TX 78724
Joe Z
Job Details: 06/28/2022
Arrived onsite to install previously diagnosed parts. Did not need to install new parts due to issue being a missed diagnosis. Found that oven switch was just not connected to harness. Connected harnes to switch and light operates correctly. Also test oven by preheating to 350. Oven heated correctly. Unit is now operas designed. Job complete
We serviced a
AMANA RANGE
Model AGR5330BAS3
Near Austin, TX 78724
Joe Z
Job Details: 06/28/2022
"Arrived onsite for range burners clicking and sparking . Upon arrival,test unit and only getting the normal ignitor sparking from burners when until knob is turned . Tested all burners several times. Unit Operates as designed. Called SAFTEY TEAM, WAS GIVEN SR # 7733936418"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS02
Near Coupland, TX 78615
Cliff
Job Details: 06/28/2022
Arrived on site to diagnose a refrigerator that is not always freezing. Found evidence door hasn't been fully closed at some point and advised customer that this can cause evaporator to freeze over preventing proper cooling. Temps were correct at time of service and no repairs were needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Austin, TX 78754
Matthew
Job Details: 06/28/2022
Arrived onsite for refrigerator freezing items in fresh food section and fridge door squeaking when opened and closed. Upon arrival inspected unit. Customer had already adjusted temperatures and on arrival temperature was good. Customer stated at one point her eggs froze. No product currently frozen. Thermistor and diffuser test good. Found that food product and original packing material were blocking air flow. Instructed customer on product placement. Adjusted right door and squeaking stoped. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB01
Near Del Valle, TX 78617
Matthew
Job Details: 06/28/2022
"Arrived onsite to replace previously diagnosed parts. Upon arrival inspected unit. Found noise coming from compressor compartment. Also inspected evaporator compartment. Found that unit actually produced a full bucket of ice and ice packs in unit were frozen , sent to service management. Saw that about 1/3 of the evaporator was frosted. Checked sources of noise and found pad had jammed the condenser fan not allowing free rotation. Removed pad and monitored compressor. Compressor running at .8 amps. Unit began building frost on upper sections of the evaporator, took pics. Found that debris was causing the fan to slow, therefore causing the compressor to heat and not run effectively. Now that unit is cooling properly, recommended customer place a bottle of water in the freezer and monitor temperature. Unit is cooling properly. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW2
Near Austin, TX 78753
Matthew
Job Details: 06/28/2022
"Arrived onsite to replace previously diagnosed parts. Replaced failed bellow. Tested pump and pump tested good, however due to the failure in the bellow debris entered the pump and clogged it. Removed debris and tested. Bellow is seated properly and drain pump is functioning. Urged customer to continue to use laundry bags. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78748
Leonardo
Job Details: 06/28/2022
Arrived on site to replace control board and display board and console. Replaced all parts test unit and fan still not working. Pulled unit down and found fan blower not connected at all. Secured connection test unit and unit test good job complete
We serviced a
WHIRLPOOL RANGE
Model WFG510S0AS2
Near Manchaca, TX 78652
Leonardo
Job Details: 06/28/2022
Arrived on site to test unit for oven not cooking correctly. Found oven not getting to temp. Calibrated oven and showed customer hot to calibrate.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Bertram, TX 78605
Kimo
Job Details: 06/28/2022
Arrived onsite for dishwasher not going into wash. Upon inspection I found that the Sump&motor was not running in diag mode + I found code stored fro motor not running. I replaced the Sump&motor and tested unit and found unit operating as designed. Job complete no leaks.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78748
Luis
Job Details: 06/28/2022
"Arrived on site for loud noise power cycled unit loud noise from damper,replaced damper found gap between freezer gasket to liner,remolded gasket."
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW3
Near Copperas Cove, TX 76522
Tyler
Job Details: 06/28/2022
"Arrived on site for washer making loud noise during spin. Upon arrival confirmed complaint and found f7E5 & F7E1. Found gearcase leaking oil, splutch was grinding belt into cover and ruining motor as well. After replacing cam/splutch, belt, motor, actuator and gearcase I then reassembled and tested unit. Found no leaks and u it cycling through setting with no abnormal noises as designed. Call complete"
We serviced a
LG WASHER
Model WT1501CW
Near New Braunfels, TX 78132
Andrew
Job Details: 06/28/2022
"Arrived on site to test unit for loud grinding sound and bleach dispensing automatically. Found hot and cold lines were crossed and drain pump was causing humming. Replaced valve and pump and corrected hot and cold lines. Tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near Austin, TX 78748
Luis
Job Details: 06/28/2022
"Arrived on site. Customer defrost unit,replaced cover,sensor and drain kit. Customer will reassemble door that was removed from enclosure. Advised customer to let unit run 24hrs after reinstalling unit and door."
We serviced a
WHIRLPOOL WASHER
Model WFW94HEXW1
Near Austin, TX 78726
Scott
Job Details: 06/28/2022
"Arrived on site ,replaced MCU . Ran test wash on unit all checked normal. No water leaks detected at time of service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Austin, TX 78724
Joe Z
Job Details: 06/28/2022
"Arrived onsite for NOT COOLING AGAIN IN BOTH SECTIONS - NO ICE BUILD UP . Upon arrival found unit operating normal. Ice cream, pop cycles and bottle water are are frozen solid in FC. Inspected RC and temperature is also correct. Tenant said that the unit has been operating correctly for the last couple of days. Contacted Techline for assistance and tech said there is nothing to be done with the unit at this time . It is operating correctly. Tech gave SR#7733988685"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Manor, TX 78653
Joe Z
Job Details: 06/28/2022
"Arrived onsite for Condensation in RC. Upon arrival customer pointed out where there was condensation dripping. Condensation was dripping from top of cabinet near filter housing. Inspected all valves , resovoir, and water lines. There were no leaks. Found a small gap at the very top of mullion.Contacted SW for assistance. Susie recommended first leveling the unit. Inspected unit and it is completely unleveled. Leveled unit and the gap at mullion is gone. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Taylor, TX 76574
Cliff
Job Details: 06/28/2022
Arrived on site to replace previously ordered parts for range. Replaced glass top and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Taylor, TX 76574
Cliff
Job Details: 06/28/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker wiring harness only partially connected and reset plugs to proper position. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL FREEZER
Model ED5FHEXLQ01
Near Taylor, TX 76574
Cliff
Job Details: 06/28/2022
Arrived on site to diagnose a refrigerator that is leaking. Found at some point in the past a improper repair to defrost drain has made unit urepairable and leaking can not be stopped. Homeowner will need to replace unit and has signed water damage waiver.
We serviced a
WHIRLPOOL DRYER
Model MED6200KW0
Near Manor, TX 78653
Joe Z
Job Details: 06/28/2022
"Arrived onsite for The dryer began not drying, a short time later there was a sort of burning smell. Upon arrival test unit and there was no heat. Inspected unit and found lots of lint behind rear panel and in blower wheel. Found thermal cutoff is OL. Need to replace Thermal cutoff. Replaced thermal cutoff and test unit. Unit heats correctly. Could not duplicate the burning smell. recommended that customer has vent in house cleaned at least once a year. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Hutto, TX 78634
Cliff
Job Details: 06/28/2022
Arrived on site to diagnose a microwave with a fan making unusual noise. Found fan blade not positioned correctly in housing and reset it to proper position. All is working properly at this time.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Dripping Springs, TX 78620
Luis
Job Details: 06/28/2022
"Arrived on site. Unit cooling correctly,ran diagnostics E5 error code diagnosed a defective thermistor on icemaker,replaced icemaker,power cycled unit ran harvest test passed,ran fill test passed."
We serviced a
JENN-AIR FREEZER
Model JBZFL24IGX00
Near Lakeway, TX 78734
Luis
Job Details: 06/28/2022
"Arrived on site. Replaced main control,ran diagnostics icemaker passed ran fill test frozen water line,ran test 66 defrosted line,ran fill test passed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Lakeway, TX 78738
Luis
Job Details: 06/28/2022
"Arrived on site. Replaced defective right side fresh food door gasket,checked door seal good. gasket
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78733
Luis
Job Details: 06/28/2022
Arrived on site for light issues. Diagnosed a defective led module per service e pointer installed all new updated leds all leds working as designed. Autho S84638; used 1 W11484836 ( Led module) from stock
We serviced a
KITCHENAID OVEN
Model KGSS907SSS02
Near Austin, TX 78732
Scott
Job Details: 06/28/2022
"Arrived on site , replaced appliance manager control. Ran preheat , temps checked normal . Convection fan is coming on. No gas leaks detected at time of serviceJob complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Temple, TX 76502
Jonathan M
Job Details: 06/28/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the icemaker extension and leveled out the unit. Tested the unit and the unit is now working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Austin, TX 78746
Luis
Job Details: 06/28/2022
"Arrived on site for water leaking. Diagnosed a defective filter head,replaced filter head and filter tested water dispenser no leaks.
We serviced a
WHIRLPOOL DRYER
Model MGD7230HW1
Near Temple, TX 76502
Jonathan M
Job Details: 06/28/2022
Arrived on site for a dryer that has rust on the air duct in the back of the dryer. Inspected unit and work area. Did confirm the customers complaint and did verify that it it is in fact rust leading to clothes getting rust on them. Replaced the air duct and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Round Rock, TX 78664
Cliff
Job Details: 06/28/2022
"Arrived on site to diagnose an oven that is not heating properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and to remove excess rack when they are not in use, and that that will provide more consistent temperatures in unit."
We serviced a
KITCHENAID RANGE
Model KSDB900ESS5
Near Bertram, TX 78605
Kimo
Job Details: 06/28/2022
Arrived onsite for range with a center burner that would go out when set to low. Upon inspection I adjusted the flame by adjusting the gas valve at the knob. And tested unit several times and found that it worked as it should every time. Job complete
We serviced a
WHIRLPOOL FREEZER
Model KRFC300ESS01
Near Buchanan Dam, TX 78609
Kimo
Job Details: 06/28/2022
"Arrived onsite for refrigerator with a display that show 16* when set to 0* in freezer. Upon inspection I found that the defrost defrost thermistor was good and the heating element as well, no ice build up.The refrigerator was running well at the time. I replaced the ui and the control just in case it may have need reading the thermistor incorrectly. After I did this and programmed the unit I found unit continuing to operate as designed. Job complete"
We serviced a
JENN-AIR FREEZER
Model JUD24FCERS00
Near Austin, TX 78731
Luis
Job Details: 06/28/2022
"Arrived on site for unit not freezing. Found ice on one section of cover,removed evaporator cover found ice ball on inlet of evaporator,found traces of oil on evaporator and drain pan diagnosed a leak at the evaporator. The evaporator is a non replaceable part unit No charge of service call due to mis diagnosis from prev tech"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV02
Near Round Rock, TX 78665
Cliff
Job Details: 06/28/2022
Arrived on site to diagnose a refrigerator that is not producing ice. Found icemaker motor causing corrosion to get into ice cubes and replaced icemaker. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL FREEZER
Model B136CAL3
Near Round Rock, TX 78681
Paul
Job Details: 06/28/2022
Arrived onsite for a refrigerator with a freezer door that is hard to open. I found the left rail glide completely missing causing the inner rail and door rail to rub metal on metal and I found the right side glide falling apart and causing the glide to bind on the rail when closing the door. I found none of the rails or glides available and all the parts discontinued. I explained to the customer if he wanted to fix the unit he would have to go and get the glides custom cut and made then he would have to attach them to the existing rails.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSF26C2EXY02
Near Georgetown, TX 78633
Paul
Job Details: 06/28/2022
Arrived onsite for a refrigerator that is over freezing food in the FC. I tested the compartment temp and found the FC cycling between 0-2 degrees with it set to 0 degrees. Ms said things were to frozen and hard in the FC. I raised the temp to 5 degrees and explained to the customer that I would not set it any warmer than that because it could start affecting ice production depending on how long the door was left open at times. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Georgetown, TX 78633
Paul
Job Details: 06/28/2022
Arrived onsite for a cooktop with a rough surface. I found the cooktop with a number 4 finish. I showed the customer the replacement cooktop and it had the same finish so we didnt change it out. I went over what to use to clean it and cure the top and explained to rub with the grain. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Georgetown, TX 78633
Paul
Job Details: 06/28/2022
Arrived onsite for a dryer that wont turn on. I found the unit is installed with a new style GFCI 240VAC breaker and it was tripped. I checked the wiring at the back of the unit and found it correct. I reset the breaker and tested the dryer finding it working as designed. I explained to Ms that if it trips again I would have the electrician come out and check the wiring connections at the outlet and the circuit breaker. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF4A
Near Bertram, TX 78605
Kimo
Job Details: 06/28/2022
"124940668Arrived onsite to install properly designed parts. Upon arrival I installed new ui, fan, and clean up ice and made sure that the drain tube was not clogged. Then I tested unit and found unit operating as designed. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WGD5000DW3
Near Round Rock, TX 78664
Cliff
Job Details: 06/28/2022
Arrived on site to diagnose a dryer that is tripping the breaker. Found loose wiring connection on start switch and rewired switch properly. Tested unit and found all is functioning properly at this time.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78753
Wesley
Job Details: 06/28/2022
Arrived onsite for concerns about operation and water level. and provided customer instruct on design and best practices. Calibrated unit. All checks good. Advised customer on findings.