"Arrived on site with correct parts, removed oven from wall. Replaced upper and lower appliance manager. Verified operation. No more codes. Call complete. W11448961"

"Arrived on site for refrigerator not cooling, freezer seems to be working. Found refrigerator at about 55f. Freezer about 5. Found coil was frozen over. Accessed control. Pk to Brwn is closed. Ran test 6 and confirmed heater is pulling 5 amps. Will need new defrost control. Advised customer office will call to schedule. ; ordrng 1 2252197 (Defrost control.)"

"Arrived on site for food freezing, reading 37f 38 in refrigerator. Crisper drawers reading 30 and same thing for deli. Freezer at about 5-10. At board p5 1-2=4.6 k 3-4=19k replaced refrigerator thermistor. Verified operation. Call complete W10316760"

Arrived on site for lights falling. Replaced front light assembly. Verified operation. Call complete.

"Arrived on site with new parts. Replaced terminal. Hooked up power line. Replaced bake element, broil element and control for possible GFCI tripping per office. Verified operation. Call complete. W11447783, WPW10245259, W11594271, WPW10583047"

Arrived on site for icemaker not making ice. Found ice stuck in tray. Found ice not correct size and some cubes still stuck on ejector arm. When cycling icemaker functions. Filled with no issues. Due to the ice pulled out of icemaker I suspect the valve to be leaking. Replaced water valve. Verified operation. Call complete. W11548535

"Arrived on site with new motor. Removed rum. Replaced motor and blower. Felt support wheels drag when spinning. Installed repair kit. Verified operation. Cal complete. WP694089, 279827, 4392065"

WRF757SDHZ04 Arrived on site for a refrigerator flashing lights. On arrival found refrigerator working correctly. Further information found that the main control was failing causing lights to flash and beaping sounds . Replaced part # w11224256 tested all 67 test in diagnostic product works as it's designed no water leaks visible from watersupply.

"NTW4516FW3 Arrived on site for a washer making loud squeaking sounds. On arrival tested heard sounds. Replaced part#s w10721967,w10913953,w11239857,and w11454741. Wash plate was in bad condition so was the drum. After replacing part washer still made loud squeaking sounds . Ordering part#s W10554251,285565,389140 office to reschedule for client. ; ordrng 1 285565 (Wash plate) and 1 W10554251 (Basket) and 1 389140 (Block)"

MVW7232HW2 Arrived on site for a washer with lid lock issues. On arrival found strike broken and washer was way off balance. Installed part# w11457841 and balance product tested and calibrated washer works as it's designed no water leaks visible from watersupply.

WFW5605MC1 Arrived on site for a washer with power issues per notes. On arrival client stated washer would move when spinning. Further inspection found all four legs on the pedestal were not screwed down correctly. Adjusted nuts and tightened down tested product works as it's designed no water leaks visible from watersupply. Washer has no movement at high spinning speeds. No parts needed.

Arrived on site for oven not heating properly . Ran temp checks . After 6 cycles ave temp is 351. Customer has been using an old thermometer to measure oven . Advised against that. No gas leaks detected at time of service no parts installed . Job complete

Arrived on site for lid issues . Found strike broken . Replaced strike W11457841. Ran diagnostics test wash all checked normal. No water leaks detected at time of service . Job complete

2904 stablewood cir ( Travis county change house number ) Ice maker Arrived on site for cooling issues with fridge . Found customer complaint is not making ice . Ran harvest and ice maker rake arm would just keep rotating and not finding home position . Ordering ice maker . No water leaks detected at time of service . Set return 11/6; ordrng 1 W11629974 (Emitter and receiver control) and 1 W11626124 (Ice maker)

Arrived on site for freezer not making ice . Found flex tray had slipped off motor yoke . Replaced icemaker W11646196. Ran harvest all checked normal. No water leaks detected at time of service. Job complete

Arrived on site for washer making grinding noise . Found nut had come loose on cam allowing pulley to drop. Replaced cam W10721967. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete

Arrived on site for dishwasher not starting . Ran diagnostics and for drain error 9-1 . Found cap still in new disposal . Removed plug . Cleared error codes and unit passed diagnostics test wash. No water leaks detected at time of service . No parts installed . Job complete .

On arrival verified complaint of noise during cycle. Previous repair replaced splutch as it was melted. Visual inspection shows splutch is un damaged and functioning at this time. Ran diag cycle and found no noise except drain hose hitting cabinet. Ran full Quick cycle and still unable to identify noise. Unit is working as designed job complete no parts installed.

"Arrived on site to test unit for no ice production. Upon arrival customer stated unit stopped making ice. Tested unit, found icemaker will go through a harvest and fill with adequate amount of water. Ice box fan is engaging properly. Ice maker motor did stop mid cycle for about 10 seconds then continued. Due to intermittence replaced ice maker (WPW10300024) as precautionary. Advised customer to monitor. Ice production should start in the next 24 hours. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for no operation. Upon arrival customer stated unit makes a really loud grinding noise during agitation and spin and they cannot use it. Unit was uninstalled due to new washer being installed. Applied power and entered diagnostics, activated agitation and there was a loud grinding sound, activated spin, no grinding on the spin until unit started to slow down. Inspected under the unit and found the cam has its teeth ground down due to actuator not shifting properly and not locking in the cam gears. Unit will need a cam and actuator to fix issue. Installed cam (W10721967) and actuator (W11481722) from truck stock, tested unit, grinding noise has been eliminated and unit is now running as designed, job complete."

"Arrived on site to test unit for door not closing. Upon arrival customer presented issue, door is hanging slightly lower than it should causing the customer needing to raise the door so the strike can enter the door latch. Hinge internals have been worked loose. Will need to order inner door frame, hinge and hinge caps. Ordering parts, no parts installed, office to reschedule. ; ordrng 1 WPW10208275 (Inner door frame) and 1 WPW10208415 (Hinge) and 4 WPW10208398 (Hinge caps)s"

"Arrived on site to test unit for burning smell. Upon arrival customer stated unit stopped draining and then it started to smell like something was burning. Customer unplugged the unit and called WP. Unit is receiving 120V and has correct polarity. Entered diagnostics, found F0E7 load detected during clean washer cycle and F0E8 water ring stored error codes. Attempted to engage certain components, drain pump would not activate as well as the lid latch would not actuate. Took resistance of the drain pump, reading 1.3 ohms. Removed UI and found a burn spot on the back side of the UI. When drain pump failed, it took out the control, UI and lid latch. Took photos and called SAFETY to document SR#7740212354, per SAFETY team WP will not be covering the cost of the repair. Informed customer that he can call WP for more information. Job complete."

"Arrived on site to replace previously diagnosed parts. Replaced diffuser (W11645127) and evaporator fan motor (W11559968). Tested unit, unit has proper airflow throughout and all components are properly engaging. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site for refrigerator not making ice or dispensing water, as well as lost all triton ui functionality. On arrival confirmed issue and found 12.7dcv from j4 1&4 at triton ui. I then replaced triton w11574766 and found refrigerator functions restored including ice maker and dispenser with no leaks seen. Informed customer on keeping an eye on dispenser functions and ice cub shapes as well as looking for ice formations under ice bucket if symptoms return. Call complete"

"Arriv3d on site for washer off balance on arrival fo7nd no errors in diagnostics. Found no oil on gearcase and belt, cam and undercarriage components intact. Found suspension rods allowing tub to easily hit the ground. Replaced rods w11130362 and tested unit. Found it working as designed with no leaks. Call complete"

Arrived on sitor dryer with timer rotating on its own. On arrival contacted techline Sr#7740230858 and reported findings. Went through tests and was recommended to replaced control wpw10476828 due to previous issue with it being locked it properly but couldnt replicate failure before or after repair. Techline instructed customer get a video of issue if it does return before any further repairs could be made. Dryer is working as designed. Call complete

"Arrived on site for refrigerator with broken right rc door gasket, failing ice dispenser and ice maker leak. On arrival confirmed failures and found W10830274 gasket torn, WPW10353552 separator leak8ng air and water through causing ice to melt in bucket and w11043013 valve wheeping slowly into ice maker. Ordering the above mentioned parts and rescheduling for 11/7/24 to complete repairs. ; ordrng 1 W10830274 (Gask) and 1 WPW10353552 (Seperator)"

"Arrived on site for washer not starting, on arrival found no errors in diagnostics but when I ran a motor test I found capacitor had failed. Replaced capacitor with W11395618 from truck stock, and tested unit, found washer working as designed with no leaks Call complete ; ordrng 1 W11395618 (Capacitor truck stock)"

Arrived on site for refrigerator not cooling. On arrival found unit off. After further testing I found power cord connect located next to compressor wasnt plugged into liner properly in compressor compartment and once restored i verified frost pattern on evap coil was starting frost over evenly. Instructed Rac to allow unit 24 hrs to try and stabilize temps. No parts installed Call complete

Arrived onsite for freezer frosting and found unit lower cabinet gapping. Filled gapping with repair silicone. Thawed ice and advised full defrost necessary to restore normal function without residual frost failure. ; used 1 W10841140 (Clear silicone) from stock

Arrived onsite and replaced slider. Gearcase is clean and oil free and does not warrant replacement at this time. All checks good. W10734521

Arrived onsite for power cycling on its own. Determined cause local to the console. Replaced console and recommended customer have unit hooked up to WiFi to allow for ongoing updates as the software is improved. W11600321

Arrived onsite and adjusted existing supports to correct all noise and function issues. All checks good. No parts.

Arrived onsite and found recently replaced auger motor failure. Replaced motor under AEX warranty. All checks good. WPW10317991

Arrived onsite and found unit installed improperly with the entire weight of the cooktop on the cosmetic trim instead of supported underneath as required by the design specs. This is causing warping and and trim misalignment that may or may not be able to be corrected after the installation is corrected to support the weight of the cooktop from underneath the unit and not to rely on the trim to support the unit only.

"Arrived on site and replaced previously diagnosed valve(W11233375), ui(W11404238), fill tibe(W11515313) and filter head(W11194438). Unit is now working as designed. No leaks detected. Job complete."

Arrived onsite for dishwasher not draining and stopping mid cycle. Upon arrival I found a F4E3 Wash motor failure present. I believe the customer stopped the dishwasher with water in the tub as I tested the drain and it drained all water as designed. When trying to get to the underside of the dishwasher I noticed the cover could not be pulled and getting wedged between the flooring and dishwasher. Customer said they will get the floor adjusted so the dishwasher can be accessed from underneath. Office to RS. No parts installed.; O-emld tckt

Arrived onsite for previously diagnosed part. I replaced the temp probe and ran bake 350 for calibration. I found the oven to have a average temp of 363 degrees. I set a 10 offset. The oven now averages 349.3 temperature when on bake for 350. Unit is now heating and operating as designed. No leaks present at time of service. Call complete. Installed W10833885 PROBE.

Arrived onsite for dryer console not responding. Upon arrival all console lights worked however I could not start a cycle I found everything to check good on resistance and continuity leading to the control that the customer had replaced previously to be wigging out. The unit will constantly beep and nothing would stop it. The control needs to be replaced. We no longer stock these controls and customer will need to find previous company to see if they can replace it. Callcomplete. Noparts installed.

Arrived onsite for washer not draining. Upon arrival customer stated when unit is plugged in it would continously drain even when stopping it. I pulled the water pressure line off and found the control sporadically draining. The control can't tell when to stop draining and keeps attempting to drain even when no water is in the tub. Customers control that has been assigned to call has not arrived yet. Technician set to return with all parts and Office to RS when part is in stock. No water leaks present at time of service.; O-emld tckt

Arrived onsite for range front right burner not working. I inspected the back for the infinite switches and found the harness fried and scorch marks on the infinite switch. Will need to order a harness. Customer also stated he wants the glass cooktop replaced as the glass cooktop has white markings on the burners. Ordering W11416847 Harness and W10245805 Cooktop Black. Tech to return with all parts.; ordrng 1 W11416847 (Harness) and 1 W10245805 (Cooktop Black)

Arrived onsite for oven not reaching set temp. Upon arrival I was informed inspector was using a metal thermometer placed in the oven. Whirlpool recommends to only use a thermocouple for precise readings. I found the unit to reach preheat perfectly when set to 350 it reached at 358. I temped three cycle of the low and high temps and got a average of 368. I set a offset accordingly and found the unit heating as designed. Call complete. No parts installed.

"Arrived on site to replace previously diagnosed drain pump, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11399437"

"Arrived on site to test unit for not operating properly, tested unit found unit full of water and door closed, drain pump activated but not eliminating water, inspected drain pump filter and found it completely clogged, cleared filter and tested, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to test unit for not advancing properly, tested unit found shift actuator not shifting, replaced and tested, unit is now running as designed, no leaks detected job complete installed W11481722"

"Arrived on site to test unit for crackling noise, tested unit found a constant noise coming back of unit, inspected and found shipping tape rattling around condenser fan, removed and tested, noise is now gone unit is running as designed, job complete no parts installed"

"Arrived on site to inspect refrigerator making s lot of noise. Upon further inspection, I found that the ice maker fill tube had been spilling down on the back side and surrounding the fan. Because of this, the fan was hitting the ice formation and causing a lot of noise. I corrected the issue by installing a piece of tubing to prevent the water from spilling over the sides of the inlet chute. I gained access to to the evaporator fan and cleared all the ice that had been forming. There is no damage to the evaporator fan. I reassembled the unit and tested the ice maker and it is now filling properly without spilling. No water leaks observed at the end of service"

"Arrived on site to inspect dryer not drying properly and pausing the cycle automatically. Upon further inspection I tested the dryer and observed the burner igniting however only stays lit for about 5 seconds. I gained access to to the valves and found that they were measuring out of range according to spec sheet. Upon checking the door switch, I found that the button was a little loose and found that the most plausible cause for the dryer pausing it self, is the door switch loosing contact. I ran an airflow test and found that the dryer has poor air flow. I advised the customer of my findings. I am ordering the door switch and coils. WPW10328463 W11551763. I am scheduling for 11/6. No gas leaks observed during service.; ordrng 1 WPW10328463 (Coils) and 1 W11551763 (Door switch)"

"Arrived on site to inspect dishwasher not draining. Upon further inspection, the customer advised that the unit was draining however it was draining slow and she had to hit cancel multiple times to get all the water drained. I gained access to the drain pump and found that a piece of debris was becoming lodged in the impeller. I removed the debris and found that part of the impeller was damaged. I replaced the drain pump and tested the dishwasher. The dishwasher is operating as designed. No water leaks observed during service. W10876537"

"Arrived on site to inspect refrigerator making loud noises. Upon further inspection, I placed the unit into service mode to test the compressor and fans to check of this was the source of the noise. I ran the compressor and fans and they are all operating as designed with no loud or unusual sounds. I did not observe any error codes. I did not observe the diffuser producing any unusual sounds. I checked the ice maker and fill operations to make sure it was not spilling water which could cause ice to gather around the fan. Ice maker and fill are both operating as designed without issue. At this time the unit is operating as designed and could not replicate the loud noises. No water leaks observed during service. Customer to reach out if further service is needed. No parts needed"

"Arrived on site to inspect washer shaking and making pounding noise during spin. Upon further inspection, I placed the unit into diagnostics and observed F0E5 (out of balance) I checked the suspension and the suspension is worn and will need to be replaced. The suspension is not able to stabilized the basket and is causing banging. I am ordering the suspension W11396716 and scheduling return service for 11/5. No water leaks observed during service.; ordrng 1 W11396716 (Suspension)"

"Arrived on site to inspect dryer leaking during steam cycle. Upon further inspection, I found that the spray nozzle was shooting a strait jet of water instead of an even spray. I checked the valve and nozzle and found that the nozzle was not tight enough causing the water to shoot straight at the door. I attempted to tighten the nozzle however still was not sitting tight enough I replaced the valve and made sure the nozzle was properly tightened. I retested the dryer and the steam cycle is now operating as designed. No water leaks observed at the end of service. W11267102"

Arrived on site to install previously diagnosed and ordered part. I installed the control and calibrated the washer. The washer is now operating as designed. No water leaks observed during service. W11607637

"KRFF577KPS02 Arrived to inspect ice production issues. The RC was 33 and the FC -2 and there was significant moisture at the top of the FC door gasket. Ice maker housing, taken from within the door venting, was 3. E5 was stored in memory, and I suspected water fill issues. Inspecting the ice maker housing, I found significant gaps at the housing to back RC wall area. The fill tube heater was also not fully contacting the housing and I corrected both. All further testing showed the system operational. I changed the defrost mode and set the vertical mullion heat to full time, to combat the FC door moisture. The customer will contact us if the are further issues. No leaks observed during service."

"NTW4605EW0 Arrived to inspect noise and non-completion. Service mode had F7E5 and F5E1 stored and I cleared for testing. I found the bearings had failed and were very noisy. I attempted to remove the agitator and found that although I could get it to move a few mm, it would not fully release from the driveshaft. The machine will require the entire tub assembly. During inspection, I found the drain pump wires severely kinked and creased and will require replacement. Office to order parts and contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 W11025584 (Harness) and 1 W10908289 (Agitator) and 1 W11085570 (Shield) and 1 W10584118 (Basket Assy) and 1 W10371566 (Tub) and 1 WPW10006384 (Belt)"

"WTW8127LW1 Arrived to inspect lid locked. I found the lid was locked and at plug-in, the machine would continuously run the drain pump and it was in flood stage mode, with several inches of water standing. The pump clearly had debris within it, causing a very loud noise. I was able to remove water and inspect the pump, finding the debris had moved, but the pump should be replaced. The gear case had flung a significant amount of lubricant within the confines of the cabinet and the teeth on the rotor were marred in several places. I removed the wash plate which was severely stuck, and applied anti-seize to ensure future job completion. Office to order drain pump. gear case, slider and rotor. Service mode also had F9E1 and F0E7 and I cleared for further testing. I found all other functions present. No leaks observed during service. ; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11396717 (Pump)"

"KRFF577KPS02 Arrived to inspect noise. I verified the lower air guide was vibrating while the compressor would run and I was able to secure and dampen the noise. The customer advised the ice maker had recently stopped and I inspected. There were no stored error codes and ice cubes within the mold, were just chip-sized. I found the heater was not correctly placed on the fill tube and I corrected. Testing revealed water flow restored and all other functions were present. No leaks observed during service."

"ASD2575BRB01 Arrived to inspect cooling issue. Initially, I found a bag blocking the intake of the evaporator and then monitored temperatures. There was very little cooling in a ten minute span and I inspected the high side via thermography. I found the condenser intake at only the upper 90s and down to just above room temperature at the return. This signified the compressor/sealed system in failure. Office to order compressor, service out, dye drier and evaporator. Office to contact the customer to arrange return sealed system service of two hours. No leaks observed during service. ; ordrng 1 W10309988 (Compressor) and 1 WP2188823 (Evaporator) and 1 WPW10143759 (Dye Drier) and 1 W11506635 (Service Port) and 1 2HoursSealedSystem (2 Hours Sealed System)"

WDT750SAKZ0 Arrived to install previously diagnosed and ordered part. I removed and replaced the UI and tested. I set the rinse agent dispenser accordingly and advised the customer with detergent and rinse agent use and amounts. No leaks observed during service.

"KDTM404KPS2 Arrived on site for unit not cleaning. Upon arrival, found standing water in the tub. Proceeded to inspect disposal and found knockout plug present (picture attached). Removed knockout plug. Ran diagnostics with no issues. Unit is functioning as designed. No water leaks present at this time. No parts replaced"

"WMH31017HS10 Arrived on site for unit making explosion sound. Upon arrival, followed SOG but cant recreate problem. Customer mentioned is doesnt happen all the time. Only when starting, intermittently it makes one loud pop noise. Spoke with Cody with Safety and stated not to replace any parts since issue cannot be recreated. Tested unit multiple occasion. Safety advised to upload all photos to email. Unit is functioning as designed. No parts replaced"

"WFW5605MC1 Arrived on site for follow up on 2 man call. Upon arrival, ran test and found water lines were reversed. Proceeded to remove unit out of designated install with the assistance of JC (picture attached). Corrected lines int ran back. Customer also mentioned water is not entering in the softener container. Proceeded to replace W11688995 dual valve and W11524105 dispenser. Ran diagnostics and now unit is functioning as designed. No water leaks detected at this time."

"WTW4855HW3 Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11607637 control. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"WMH31017HS09 Arrived on site for unit light it working. Upon arrival, found bottom light not working on any mode. Upon closer inspection, found engineer digit to be incorrect to wrong parts were on hand. Corrected on ticket and ordering correct parts. Ordering W11552018 control, 8206232A bulb and W10210871 housing. Customer agreed to reschedule Nov 7th. ; ordrng 1 W11552018 (Control) and 1 8206232A (Bulb) and 1 W10210871 (Housing n)"

"Arrived on site for not cooling. Upon arrival, inspected unit. Compressor is running and warm to the touch. Need to order sealed,system repair. Ordering compressor, nitrogen, r600 kit, dye drier, and access valve. Office to reschedule.; ordrng 1 W11599968 (Compressor) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit)"

"Arrived on site to install previously ordered parts. Replaced bake element W11545804, broil element W11545804, and control W11649136. Preheated to 500. Allowed unit to preheat, then run for 30 minutes. Unit is operating without tripping breaker. Advised customer that if issues persist the next step is replacing breaker, then if still persist, need to call customer service. Job complete contacted techline for documentation. Spoke with Joe. Explained what was done. SR# 7740190277"

Arrived on site to test unit for damaged warming drawer. Found damaged on the right side. Replaced drawer panel test unit and unit test good job complete.

Arrived on site to test unit for broken interior glass. Found broken glass cleaned all glass from inside of the unit. Replaced inner glass test unit and unit test good job complete.

"Arrived on site to test unit for unit not washing. Test unit and found unit getting water in but not spraying water. Found bad sump and motor, replaced sump and motor test unit and unit test good no leaks present job complete."

Arrived on site to test unit for handle coming off. Test unit and found broken handle but screw was missing. Will order new screw and will return with screw and handle. ; ordrng 1 WPW10200660 (Screw)

Arrived on site to test unit for unit giving and F2E0 and F2E1 and F8E0 error codes. Found shorted keypad and bad cooling fan. Also found light on left side not working. Will need to order new console and will replace console cooling fan and light socket. Office to reschedule ; ordrng 1 W11029431 (Cosole) and 1 2hourjob (2 hour job)

Arrived on site went to front office and door is locked. Called the phone number and no answer spoke with the office and no answer for office and cant leave a voicemail. Waited 10 minutes moved on. ; O-emld tckt

Arrived on site to replace left front burner. Replaced burner test unit and burner working as designed. Job complete.

"Arrived onsite to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the cavity thermostat and both interlocks. While replacing the thermostat, I found the harness was damaged and repaired the harness. Tested the unit using my microwave tester and the unit is operating as designed. Job completed. W11551558, W11551761, W11574181"

"Arrived on site to inspect venthood 2nd speed not working intermittently. Upon further inspection, I tested the unit several times on all speeds and found the unit operating as designed. I gained access to the main control and harness and found a wire on the harness slightly loose and corrected. Retested several more times with control and harness exposed and unit is operating as designed. Reassembled the unit and retested several more times and it continued to operate as designed. Demonstrated for the builder as well. Job completed. No parts installed."

"Arrived on site to inspect wall oven/microwave combo unit error codes. Upon further inspection, the customer advised the oven intermittently heats and then shows an error code. I found the unit is not connected to WiFi and they did not have the app downloaded on there phone. I placed the unit in diagnostics and found error codes F6E4-main control failure and F8E0-blower motor speed too slow. I cleared the codes and assisted the customer in connecting to the WiFi after they downloaded the Whirlpool app on their phone. Once we had the WiFi connected, we attempted to control the unit from the customers phone and received a message that the control panel is locked even when it was not locked. Due to this issue and the main control error, I cycled power off at the breaker and removed and replaced the control panel and cycled power back on for approximately one minute. Cycled power off and removed and replaced the main control and cycled power back on. Reconnected the WiFi and retested from the customers phone and found it continues to give the message that the control panel is locked. I provided the customer with the Whirlpool WiFi Connection Team phone number and recommended they contact the WiFi to assist with the app issues. Unit is operating as designed, job completed. W11600321, W11261167"

"Arrived on site to inspect refrigerator leveling feet issues. Upon further inspection, the customer advised that when they go to open the unit doors, the entire unit rolls forward. I advised the customer that there is nothing that I can do to stop it, but they can place a wedge in front of the front wheels to keep it from rolling. I showed the customer a photo of the parts breakdown and how the unit is leveled by the wheels and there is not a leveling foot that has the rubber cover that grips the floor. Customer then said they are missing a shelf in the fresh foods section and two shelves in the freezer section. I found the fresh foods section has the 3 shelves and two drawer shelves like its supposed to have. I advised that the open space for another shelf is supposed to be three so they can adjust the shelving based off the height of their food items. The freezer is missing the drawer shelf and there is an open slot for them to adjust the shelving as well. I contacted the office (SC) and explained the situation and was advised to have the customer contact Whirlpool to get another shelf as we are unable to get the shelf covered under warranty. I recommended the customer contact Whirlpool and see if they would send them another freezer shelf. The unit is operating as designed and no water leaks observed during service, job completed. No parts installed."

"Arrived on site to install previously diagnosed and ordered part. Per previous techs diagnosis, I removed and replaced the UI control and tested. Immediately, the display showed error code F2E2-UI miscommunication. When I removed the outer door panel from the inner door panel, I found water inside the two panels and running down the inside of the inner panel (photo). I found the customer has their dish strainer sitting on the countertop above the unit and when they put their wet dishes in the strainer the water is running down the countertop and onto the dishwasher control panel and leaking inside the doors and onto the UI control and main control. I removed the main control and found water on the backside of the control and running down into the harness connections (photo). I advised the office (Claims Dept) of my findings and was advised to reorder the parts that are needed. I explained to the customer why the unit continues to fail as its due to them placing the wet dishes in the strainer above the dishwasher and the water from the wet dishes is running/leaking into the unit and getting onto the controls and shorting them out. I recommended the customer place a towel in between the strainer and dishwasher or move the strainer to the other side of the counter to prevent this issue from reoccurring. I am ordering the main control, control panel, and UI and scheduled return service for 11/06/24. Unit left unplugged for safety and the UI harness disconnected from the main control for safety. ; ordrng 1 W11116422 (Control panel) and 1 W11306302 (Main control) and 1 W11402115 (UI)"

"Arrived on site to inspect venthood light bulb fell from housing (add on). Upon further inspection, I found the left LED assembly hanging down from the venthood. I gained access to the clip that holds the light in place and found it not in place. I adjusted the light clips and secured it to the panel with the main clip and reassembled and rested. Unit is operating as designed. No parts installed."

"Arrived on site for no ice. Found broken wires at door hinge,removed cover,soldered and repaired wires,ran diagnostics icemaker passed harvest,ran fill test passed. No parts used."

"Arrived on site for freezing in fresh food. Ran diagnostic found air entering with diffuser door closed,replaced defective diffuser assembly. Used w11236851"

"Arrived on site for noise complaint. Per customer noise occasionally comes when unit powers on,ran diagnostics could not duplicate sound,informed customer possible noise is compressor running at high speed,adjusted front legs of unit."

"Arrived on site for noise complaint. Diagnosed a defective auger motor,replaced motor reassembled unit tested ice dispenser unit working as designed. Used w11202789"

"Arrived on site. Found all fresh food items frozen,replaced the diffuser that includes thermistors and ui control. Powered unit on fans working. Used w11645127,w11518204"

"Arrived on site. Replaced defective compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,found fan running weak replaced the condenser fan motor assembly. Used w10124096,w10309994,w11506635,wpw10143759"

Arrived onsite for unit getting too hot and burned food. Inspected and found stored Error F6E1 unit over temperature. Found broil element energized during bake cycle and causing temperature to greatly exceed target temp. Temperature sensor ohmed good. Replaced control. Tested and unit is now functioning properly. Job complete

"Arrived onsite for unit tripping breaker. Inspected unit and was installed properly, grounded to chassis. Unit polarity good and receiving 240vac. Unit is tripping on bake cycle, not pulling excess amperage. Unit on 50 amp gfci breaker, not pulling over 14 amps. Due to service pointer, replacing both elements and control. Disconnected ground wire and heated to 400 degrees. Secured ground and tested at 500 degrees. Unit is currently functioning properly. Customer will monitor. Called safety team and was redirected to Adam (lead on breaker tripping issues). Documented with Adam. SR#7740189028."

"Arrived onsite for unit tripping the breaker. Ran normal at 350 degrees and failed. Reset breaker and in test mode isolated components. Broil and bake until test timed out. Then ran a normal bake cycle at 500 degrees. Unit heated without error. Called techline for assistance. Spoke to Austin SR#7740232796. Stated if unit got to that far, running it at 500 degrees for 30 minutes will finish the curing process. Customer will allow unit to finish then run as normal. Tech stated that if symptoms persist recommend replacing the elements. Job complete. No parts used."

"Arrived on site for icemaker not working. Ran test and found water is barely coming through valve. Replaced water valve and res tested. Water now worse. Attempted to pull out from cabinet but was unable to . Found as it got away from wall the water now works perfectly. Not enough room in back as if icemaker is pushed back all the way it kinks the water line. Water line goes trough the back into the wall behind it and out under the sink from the wall. Unable to see where kink is,refer to installers to correct issue and make unit accessible for repairs. Unit working as designed when line is not kinked, call complete. Left slightly out of cabinet so it can function."

Arrived on site for icemachine not working. No longer powered on. Confirmed power at outlet coming into drain. After pulling it out drain started working. Replaced rear drain pump. Verified operation call complete. W11539855

"Arrived on site for oven not heating properly, front burner take long to boil. Removed back panel. Have 246v, rd-wh=123, bl-wh=124, gr-wh=0. Rd-g=124, bk-g=124. Sensor at 1.1k at sensor and board. Bake pulls 9 amps, broil pulls 14 amps. Checked and verified both front burners working. Pulling 5 amps. Advised they will cycle on and off. Will not stay on forever. Working as designed. Checked temperature in oven and it is accurate. Advised customer to wait 10-15 min after it beeps to make sure entire oven is heated. Call complete."

"Arrived on site for refrigerator making loud noise. Noise coming from inside. Removed evaporator cover. Found ice building up on left side from the ice maker fill tube leaking, removed ice. Fan was still loud. replaced fan motor . WP2315549 Verified operation. Ordering tube extender and permagum to repair leak. Advised customer I turned off icemaker so it doesnt leak and make noise again. Reset for thur am. ; ordrng 2 WPW10496649 (Fill tube)s and 1 212643 (Permagum)"

Arrived on site for dishwasher rack falling and dispenser lid broken. Confirmed dispenser rinse aid lid was broken as wheel as the wheels off upper rack. Replaced adjuster and dispenser. No error codes. Diagnostics completed with no leaks. Call complete. W10712395 W10861000

WRX988SIBM03 Arrived on site for a refrigerator not dispensing ice. On arrival found motor failed replaced part#s w11509548 and w10822606 tested product works as it's designed no water leaks visible from watersupply.

WED4800XQ1 Arrived on site for a dryer not powering on. On arrival found dryer with no power removed back cover tested thermal fuse part had failed. Replaced part#wp3392519 5ested product works as it's designed.

MVWC565FW2 Arrived on site for a washer off balance. On arrival found product off balance checked for error codes none. Checked the suspension that was fine no leaks from gearcase. Legs needed adjustment I balance and tested product works as it's designed no water leaks visible also calibrated washer no parts needed.

"WFE525S0JS4 Arrived on site for a range tripping breaker. On arrival found the GFCI breaker tripped went outside flipped back on. Replaced part #s w11182108,w10856603 and w11594188 checked polarity. L1 to L2 (242.4) L1 to N (121.6) L2 to N (121.8) G to N (000.0) Amp draw high 13.21 low 9.76 .Uploaded photo of GFCI BREAKER. Removed ground wire and preheated to 500 degrees temperature reached without tripping breaker. Rewired ground back preheated again to 500 degrees temperature reached without tripping breaker. Calling whirlpool tech line sr# 7740229359 Product works as it's designed."

F9E1 MVW5430MW1 Arrived on site for a washer with a lid locked. On arrival found error code F9E1 only I cleared it. Further inspection found wire to drain pump broken repaired wire tested and calibrated product works as it's designed no water leaks visible from watersupply no parts used.

WED6150PB0 Arrived on site for a dryer not drying. On arrival found dryer powered on but didn't start up. Further inspection found thermal fuse failed replaced tested product works as it's designed.

Arrived on site for loud noise from fz . Found ice maker fill has been dripping on evap fan . Ordering pema gum and extension No parts installed . No water leaks detected at time of service . Cal! To set return ; ordrng 1 Permagum and 1 W11750811 (Extension) and 1 WPW10496649 (Extension)