Service History 117

We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FW0
Near Georgetown, TX 78628
Tommy
Job Details: 05/18/2021
Arrived onsite for not being able to remove bulb. Upon arrival found unit bulb glued into housing. Was able to use needle nose and remove. Job Completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104DSS0
Near Austin, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit not draining, found clog in drain hose, I removed clog, unit tested."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Taylor, TX 76574
Wesley
Job Details: 05/18/2021
Arrived onsite and found unit operating with slow ice production but still producing ice. Found cooling fan and temps are good. Made adjustments to presets in diagnostics for best cool retention. Advised customer that ice production should hold steady. All checks good. In event of call back. Order kit with additional ice box fan.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Upon arrival, I found the unit not pushed all the way into the cabinet and not screwed to the cabinet. Due to the unit lights not turning off and the unit turning itself on, I removed and replaced the main control and console cycling power in between part replacement. Tested the unit and it is operating as designed. Unable to push the unit all the way into the cabinet due to the black power cord at the back of the unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Austin, TX 78731
Luis
Job Details: 05/18/2021
"Arrived on site. Replaced ui and fresh food thermistor,installed new bin ran diagnostics all test passed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FZDM00
Near Austin, TX 78739
Robert
Job Details: 05/18/2021
Arrived on job to replace the refrigerator door. After replacement test operation.
We serviced a
MAYTAG REFRIGERATOR
Model MSC21C6MFZ00
Near Austin, TX 78746
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected refrigerator and found temperature in center of fresh food section is 33 degrees, spoke with techline again and they recommended raising the set temp. This type of adjustment is discussed on page 2 of the use and care. Temperature should be raised 1? at a time by the homeowner with at least 24 hours in between adjustments until the desired outcome is achieved. The recommended temperature should be seen as a recommended set point to start from. 7729896103"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Austin, TX 78703
Luis
Job Details: 05/18/2021
"Arrived on site for water leaking and rust. Removed unit found large rust area size between golf ball and tennis ball,moisture around around rust spot 2 high and low with about 1 to left and right of center of rust spot. W
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78745
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for unit not draining. Test unit and found drain pump clogged. Removed drain pump cleared drain pump test unit and unit test good job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Hutto, TX 78634
Wesley
Job Details: 05/18/2021
"Arrived onsite and found unit seal is perfect with no gaps, but some condensation ice from heat transfer is forming on the right side. Ordering the freezer door to repair. ; ordrng 1 LW10564038 (Door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78737
Robert
Job Details: 05/18/2021
Arrived on job for complaints of UI display not working. Found the display not display properly will need UI and maybe control. ; ordrng 1 W11460962 (UI) and 1 W11462458 (CONTROL )
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS02
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, I opened the FC door and heard the fan rubbing on ice/frost. Disassembled the FC section and removed the evap cover to find ice at the top of the evaporator equivalent to an air leak. Also found the defrost bimetal positioned incorrectly. Using my steamer, I removed the ice and removed and replaced the evap fan motor and positioned the bimetal in its correct place. Tested the unit in diagnostics and tested defrost and unit is operating as designed. Checked test #7 and adjusted defrost times to #2. Checked all door gaskets and all are sealing properly. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78717
Tommy
Job Details: 05/18/2021
Arrived onsite for dryer not heating. Upon arrival found unit element had no continuity removed and inspected found visible damaged. Replaced element and proceeded to test unit. Found unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to inspect refrigerator not dispensing ice or water. Upon further inspection, the customer advised that the unit is dispensing water & ice just fine, but the ice maker is leaking into the ice bin area and freezing. I found where the ice maker had leaked over the fascia and down the ice bin door where it settled under the ice bin and froze. I removed the ice bin and the ice under it. I removed the ice maker housing and found the ice maker not seated correctly. Adjusted he ice maker to where it sits level and re-installed the housing. Removed and replaced the UI and tested. Ice maker is operating as designed and no further leaks found. I leveled the unit to where the RC doors close on their own when at a 45 degree opening. No water leaks observed at the end of service, job completed."
We serviced a
MAYTAG DRYER
Model MED5630TQ0
Near Buda, TX 78610
Andrew
Job Details: 05/18/2021
"Arrived on site to test unit for not turning on. Verified proper voltage. Found bad thermal fuse. Replaced fuse, tested unit, unit works good. Job complete."
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES02
Near Temple, TX 76504
Jonathan
Job Details: 05/18/2021
"Arrived on site for an oven that won?t turn on any of the elements. Inspected unit and work area. Tested all bacon boiling elements and confirm customers complaint. Remove the oven from the wall and check voltage at the control for line 1 and line 2 voltage. From L1 to neutral, I found 124 V. From L2 to neutral, I found 12 V and form L1 to L2, I found 91.7 V. I ran the unit through diagnostics to check for staved error codes and found none present.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL4
Near Austin, TX 78757
Scott
Job Details: 05/18/2021
"Arrived on site for dishwasher not starting . Found controls flashing and non responsive. Checked ribbon and UI both checked normal. Found burn marks on control. Replaced control . Ran diagnostics,all checked normal. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0ES0
Near Round Rock, TX 78665
Wesley
Job Details: 05/18/2021
Arrived onsite and found unit operating with slight disparity. Calibrated unit for better performance and advised on using a stone for heat retention. All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Austin, TX 78754
Luis
Job Details: 05/18/2021
"Arrived on site for no cool. Powered unit on clicking noise from compressor compartment,diagnosed a defective start device,installed a new start device,powered unit on compressor powered on,frost forming on bottom section of evaporator coil. ; used 1 8201786 (Start device) from stock"
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15PRTS1
Near Austin, TX 78746
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected ice machine and sound it is currently operating normally, ice production is good. Took pictures. After discussing noise possibilities with homeowner it is likely noise was due to a water filter connected at the water source that is not part of the ice machine but supplies it with water. After filter was changed ice machine is now operating normally, job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit running drain pump and not able to run a cycle, ran diagnostic test cycle, unit failed when sensing water level, I tested control voltage going to water level switch, found failed control ACU, q
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Cedar Park, TX 78613
David S
Job Details: 05/18/2021
"Arrived on site to diagnose unit not rinsing dishes properly, upon arrival customer informed us that he believes it to be a sump and motor assembly issue. Put unit into diagnostics and found error code f4e3 being a motor issue, found the motor getting power but was Seized. Replaced the sump and motor assembly and put unit into diagnostics to be test the new sump and motor, unit is operating as designed, no leaks. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF992FIFM00
Near Coupland, TX 78615
Matthew
Job Details: 05/18/2021
Arrived onsite for unit not cooling. Customer was told by previous company that it was a compressor issue. Upon inspection found unit did not have a failed compressor. PR and I confirmed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Austin, TX 78726
Justin
Job Details: 05/18/2021
"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated water started dripping at the dispenser and the ice in the bucket they put in there manually will clump together. They also observed water dripping there. I checked the temps and found the FC at 3?F and the RC 33?F and he ice box was at 6?F (the ice box fan was on during temp check, so this is most likely why it was so cold). I put the unit into diagnostics mode and found IM error code E2 for motor lost position. I tried to harvest the IM in test 57 and nothing happened. I ran a fill on test 45 and it filled as designed. I hen ran test 59 for IM and nothing happened. I gained access to the HV control and checked voltage while running test 57 at P7-5 to P7-6 and found 12VDC. This indicates a faulty IM. I unplugged the unit and replaced the IM. I then ran a harvest and fill and both worked as designed. No leaks observed at the time of service.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42FMS01
Near Austin, TX 78759
David
Job Details: 05/18/2021
Arrived on site to install foam block kit to resolve freezing over fan and air return. Installed block kit for 42 model built ins. Verified orientation of baffle with SW. Verified unit is powering on and working as designed.
We serviced a
GE WASHER
Model GFWR4800F2WW
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Reordering motor and office to set return appointment. ; ordrng 1 WH02X10404 (Motor)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS1
Near Austin, TX 78759
David
Job Details: 05/18/2021
"Arrived on site to diagnose leaking dishwasher. Customer said large amounts of water were coming out the bottom when in use. Ran unit and verified leak coming from diverter.Replaced sump and motor and retested.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS01
Near Kyle, TX 78640
Leonardo
Job Details: 05/18/2021
Arrived on site to replace console. Replaced console test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78748
Kevin
Job Details: 05/18/2021
"Arrived on site and found top left wheel is broken. Replaced all four to ensure repair, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ04
Near Austin, TX 78756
Luis
Job Details: 05/18/2021
"Arrived on site for beeping noise and freezing in fresh food. Per customer greens will freeze on 3rd shelf and beeping noise,found carbon monoxide detector causing beeping noise called tech support per tech support greens need to be placed in drawers advised customer if not placing in drawers to rotate greens
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Austin, TX 78728
Justin
Job Details: 05/18/2021
Arrived on site for a washing machine getting an F3E2 error code. I put the unit into diagnostics mode and found stored error code F3E2 for a temp sensor fault. I manually activated the cold valve and it almost instantly threw the F3E2 code. I gained access to the control and harness. I found the harness broken directly at the heater. I am ordering the harness and will return with all other parts. Office to reschedule. I advised the customer they could not use the unit at this time. No leaks observed at the time of service. ; ordrng 1 W11449075 (NTC Harness) and 1 W11316252 (Main Harness)
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Driftwood, TX 78619
Andrew
Job Details: 05/18/2021
"Arrived on site to replace gearcase, splutch, rotor, stator, clutch and lid. Replaced parts, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
GE RANGE
Model CGS990SET2SS
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Due to the ignitor shorting out, I removed and replaced the ignitor and tested. Found the ignitor not glowing. I found the control had shorted out when the ignitor went bad. I removed and replaced the control and retested and the unit is operating as designed. No gas leaks detected during service, job completed.
We serviced a
WHIRLPOOL DRYER
Model WED7500GC
Near Taylor, TX 76574
Wesley
Job Details: 05/18/2021
"Arrived onsite and found unit ui operating as designed in diagnostics. Ui not needed. Repaired heating issue by correcting l1 wiring at power block, advised customer on repair. All checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS01
Near Round Rock, TX 78665
Wesley
Job Details: 05/18/2021
Arrived onsite and found icemaker lost position. No other apparent problems. ; ordrng 1 W11115534 (Icemaker)
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QD2A
Near Smithville, TX 78957
Jacob
Job Details: 05/18/2021
Arrived onsite to replace switch assembly. Replaced assembly. Tested unit. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM0
Near Pflugerville, TX 78660
David
Job Details: 05/18/2021
Arrived on site to diagnose dishwasher with issues with upper rack. Found top rack adjustor broken. Replaced with new adjustor kit with metal rails. Tested and verified unit is working as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for burners not igniting. Test unit and found wire at spark module not secured. Secured connection test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for dishwasher not turning on. Test unit and found wires at junction not connected. Secured connection test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM0
Near Pflugerville, TX 78660
David
Job Details: 05/18/2021
"Arrived on site to diagnose dishwasher not running. Found the unit was in Control lock. Removed control lock. Customer showed me the panel was broken and they had a hard time opening and closing the door. Found a screw retainer broken on the panel. Found the handle pocket is broken, likely causing issues. Verified unit is running, but backing into the sink. Cleared disposal and freed up so unit can properly drain. ; ordrng 1 WPW10401481D2C (Pocket D2C)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a dryer with long dry times. Found dryer fully functional but partially clogged external venting. Homeowner will need to have vent cleaned to correct issue.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Georgetown, TX 78633
Jonathan
Job Details: 05/18/2021
Arrived on site for oven over heating. Inspected unit and work area. Found door gasket door setting correctly. Adjusted door gasket and tested door operation. Performed temperature test at 350? on bake mode and measured 1st 3 cycles. Found average temperature at 364?. Calibrated down 10?. All tested good. Spoke with customer on user care guide.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Georgetown, TX 78628
Lou
Job Details: 05/18/2021
"Arrived on site to install previously diagnosed and ordered parts. Per previous diagnosis, I removed and replaced the power board, hv control and due to the unit having a chatter valve, I installed a reducer with pex line at the back of the unit. Tested unit and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
David
Job Details: 05/18/2021
"Arrived on site to follow up on dishwasher not heating. On arrival customer advised me the unit had stopped washing altogether and didnt appear to be heating or spraying. Found control no good in box. Also found diverter is just clicking and will not lock into place and run.Office to schedule first available appt. ; ordrng 1 W11085683 (Sump and motor)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS00
Near Leander, TX 78641
David S
Job Details: 05/18/2021
"Arrived on site to replace burner head for cooktop, customer informed us the lower left burner works intermittently, we replaced the burner head and now the unit is operating as designed. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS0
Near Austin, TX 78750
Justin
Job Details: 05/18/2021
"Arrived on site for a refrigerator with doors that would not stay open. Upon arrival the customer stated they felt the doors slammed back to hard after opening the doors. The customer also stated he has had a few other technicians out to check the door out. The customer himself has already adjusted the door height, replaced the hinge bushing, and spring. These all made no difference. I found the door to be opening as designed and advised the customer the purpose behind this was to prevent the door from being left open. I found the door to be operating as designed. The customer also found the flapper on the IM arm kept falling off. After further inspection I found the flapper and arm to be in perfect condition. I installed the flapper and advised the customer it was most likely not seated correctly between the wedge and hook on the flapper. I found the unit to be working as designed.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near The Hills, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of loud noise, found out that customer had paused unit during a cycle and the drain pump activated. I found the unit wasnt able to recognize water level after unit was paused, unit had to run its course of draining before any tests could be done. I ran calibration tests, unit tested good.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Paige, TX 78659
Jacob
Job Details: 05/18/2021
"Arrived onsite for selection knob possibly broken. Looked at the knob. Knob was still good to use, customer wasn?t sure it was still usable. Showed customer that the knob is good and is made to come off the control on purpose. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near San Marcos, TX 78666
Andrew
Job Details: 05/18/2021
"Arrived on site to test unit for not completing cycles. Found no stored error codes. Attempted to run unit in auto diagnostics and unit was acting erratically. Console was also not responsive. Replaced console fascia board and control, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Pflugerville, TX 78660
David
Job Details: 05/18/2021
"Arrived on site to diagnose washer that is not agitating or washing well. On arrival when unit did try and agitate I found the whole basket was moving, and not the washplate. Found the shifter was disconnected from the splutch. Removed and replaced the shifter. Ran through diag cycle and verified unit is now properly working as designed. Ran calibration. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
Justin
Job Details: 05/18/2021
"Arrived on site for a cooktop with the front right burner continuing to click after on. I gained access to the spark module and found that the spark module was getting 120V on the white neutral wire to ground when it should be zero. The orange to ground also had 120V. This indicated reverse polarity on the outlet. I found good voltage at the wall and no reverse polarity. I found nothing grounding out either and the ignitors good. I called techline and spoke with Austin and received SR# 7730786674. Austin recommended replacing the spark module and when done it still had the issue. I then checked voltage at orange wire to ground on spark module and started a burner. We found the orange wire lost all voltage. This again indicates bad polarity. Austin recommended replacing the power cord on 5e unit. Ordering power cord, and switch harness as well. Office will have to reschedule. ; ordrng 1 W10868537 (Switch Harness) and 1 W10392003 (Power Cord)"
We serviced a
FRIGIDAIRE WASHER
Model FEX831CS0
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a washer that is making unusual noise. Tested unit and found no mechanical failures to unit and all parts fully functional. Advised homeowner noise is only covered if caused by a failed part or if it affects function of machine. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 05/18/2021
Arrived on site for Knocking or Thumping Noise - Top Load Washer. Tested suspension of basket and suspension tested good. Placed in diagnostics and no error codes came on. Ran diagnostics and completed all cycles as designed. Explained to customer they were experiencing uneven loads and would need to pause the wash cycle and redistribute the items inside to help the basket spin without getting off center. Showed customer how to place items in the washer in loose heaps to ensure the items distribute evenly throughout the wash cycle. No leaks detected. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNS00
Near Georgetown, TX 78628
Jonathan
Job Details: 05/18/2021
"Arrived on site for refrigerator not dispensing ice and requesting to replace water reservoir. Inspected unit and work area. Found RC door cam broken and not allowing door to close properly. Tested ice maker operation and found auger motor not activating. Tested voltage to auger motor and found failed motor. Informed customer the brown on water reservoir is a stain on the outside unless water is brown. .; ordrng 1 AMONLYFORRETURN (AM) and 1 JSONLY (JSO) and 1 WP2182179 (CAM KIT) and 1 WP2188917 (SHAFT) and 1 WP2220458 (COUPLING ) and 1 WP2252130 (AUGER MOTOR ) and 1 WP2256126 (RESERVOIR )"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/18/2021
"Arrived on site for Locked, Lock or Loc - Wall Oven. Found oven door in locked position. Was able to get oven door open, but screen would not clear the Controls Locked display. None of the buttons would respond on the UI. Only the touch screen on the UI responded. Went outside to turn off breaker to oven for two minutes. Powered back on and everything was still the same. Reached out to tech support and they confirmed the UI display will need replacement.
We serviced a
GE DISHWASHER
Model GSD3300K00BB
Near Jarrell, TX 76537
Tyler
Job Details: 05/18/2021
"Arrived on-site for dishwasher not filling. Confirmed previous diagnosis for stuck solenoid. Replaced motor assembly and spray arm base. Tested unit and is functioning as designed. No leaks before, during, or after repair. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507EBL01
Near New Braunfels, TX 78132
Noah D
Job Details: 05/18/2021
"Arrived on site to inspect unit for not cooling freezer correctly, upon inspection found the unit had a restriction in lower evap causing freezer temps.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, TX 78669
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit not cleaning properly, rinse aid not dispensing, and damaged screen, found spray arms broken, dispenser not dispensing, and screen broken. Ordering all parts. ; ordrng 1 WPW10463906 (Screen) and 1 WPW10317197 (Upper spray arm) and 1 WPW10319027 (Lower spray arm)"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near Lakeway, TX 78734
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of lights not working found failed light module in RC upper right side on top of unit. After replacing unit tested good, but the color of the lights are different, they are still working and the part number is correct, but Jenn Air may have redesigned the light modules."
We serviced a
KENMORE WASHER
Model 110.475126
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to inspect washer noises and unit not draining. Upon further inspection, I found the unit with water inside the tub. Placed the unit in drain/spin mode and tested and when the drain pump came on, it was very loud. I removed the water with my vacuum and tilted the unit back to inspect the drain pump. I found the dr pump empellars had broken off the axle and will need to be replaced. I removed and replaced the drain pump and tested. Unit is operating as designed. No,water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Jarrell, TX 76537
Tyler
Job Details: 05/18/2021
Arrived on site for refrigerator with broken rails. Upon arrival I found the rails broken were molded in with the liner of the interior of fresh food section.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Temple, TX 76502
Jonathan
Job Details: 05/18/2021
"Arrived on site for a refrigerator that still icing up in the freezer section. Inspected unit and work area. The customer also complained about moisture buildup inside of her food. She advised that when she goes to open stuff, there?s water around the edges of the containers. Check temperatures and found the freezer sitting at 1?F. Found the refrigerator section sitting at 37.4?F. The customer did advise that the unit is not doing all the things that she?s mentioning today as it has seem to clear up. I called Whirlpool Techline and spoke to TJ SR# 7730787047. He advised that based on the customers complaint, to raise the freezer door up a quarter of an inch and to turn on the mullion heaters on all the time in tests 36 and 40. I did not find any water buildup or ice buildup inside the bottom of the refrigerator section so he advised to make no further repairs. He did advise that the customer that ambient moisture can also play a part in frost buildup in the freezer and that that is normal. Unit is not working as designed. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES0
Near Leander, TX 78641
Jonathan
Job Details: 05/18/2021
"Arrived on site to install previous diagnosed parts. Removed failed burner and installed new. Tested operation and found burner caps warped and allowing gas to escape. Removed burner caps and installed new. Tested all burners, all tested good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HW4
Near Manor, TX 78653
Matthew
Job Details: 05/18/2021
"Arrived onsite for microwave beeping and flashing. Upon inspection could not duplicate issue. Customer did have recording of display malfunctioning. Display was non legible and was scrolling across screen. Issues may be intermittent. Customer will monitor. If unit continues with issue, recommended replacing Display/control assembly W11256450, W11333816 and W11342846."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Manor, TX 78653
Matthew
Job Details: 05/18/2021
Arrived onsite for dishwasher not drying dishes. Upon inspection found unit working as designed. Customer was instructed to use rinse aid and keep filled. Recommended running tap to insure hot water was supplied to unit. Also instructed customer on proper loading and the effects on dish ware material. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/18/2021
Arrived on site for Refrig leaking inside ice bin frozen in place. Found ice bin stuck in housing. When attempting to remove the ice bin I broke the facia cover off. Found the button that releases the ice bin was not engaging the mech to release the ice bin. Ordering a new ice bin to return and complete the repair. Fridge had been defrosting since yesterday morning. I inspected the evaporator coils in the freezer and they still had a good amount of frost on them. Removed ice maker and inspected ice mold. Everything looked good but when I filled it with water from the sink into the original ice maker it was dripping water. Installed new ice maker. Once I plugged in the fridge the ice maker called for water. No drips were coming out of the ice maker. Fridge should no longer freeze the ice bin into the housing because the new ice maker does not drip. Ice bin will be removable because it will have a properly working mechanism to release it from the housing. ; ordrng 1 W11185686 (Ice bin)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS02
Near Leander, TX 78641
David S
Job Details: 05/18/2021
"Arrived on site to diagnose filter not coming loose to replace new one. Customer informed that he thought the cover might have broken off, found that the cover was slightly misshapen due to the molding of the part. Replaced the cover and installed the filter that the customer provided and informed him of using every drop rather than off brand filters. Tested water pressure and dispenser for excess air, unit is operating as designed. Job complete."
We serviced a
KITCHENAID RANGE
Model KODE300ESS02
Near Austin, TX 78738
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of lights not going off, i found lights not going off when doors closed. I called techline, I checked all electrical connections, tested door switches, tested ohms on P5, J8, K3 connectors. Powered unit on and off multiple times, disconnected UI harness, disconnected all light harnesses and checked for wiring issues, everything tested good and on final test the lights stayed off. Customer will call us if problem continues, if problem continues will need UI control Appliance Manager, UI harness and all lighting circuit harnesses and lights/light housings. SR 7730790519"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Buda, TX 78610
Andrew
Job Details: 05/18/2021
Arrived on site to test unit for not spinning. Found no stored error codes. Unit ran diagnostics twice with no issues. Unit is operating as designed. All functions responding in manual and auto diagnostics. No leaks detected.
We serviced a
WHIRLPOOL WASHER
Model LAT8504AAE
Near Austin, TX 78717
Justin
Job Details: 05/18/2021
Arrived on site for a washing machine with its feet fallen out and causing the unit to be off balance. I installed the new feet and leveled the unit. The nit is now level and working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Georgetown, TX 78633
Lou
Job Details: 05/18/2021
"Arrived on site to inspect refrigerator temps. Upon further inspection, I tested temps in the RC section and found it at 50 degrees on a setting of 34 degrees. While testing, I found this RC evaporator/cover with frost/ice on it. Removed the cover and scroll and using my steamer, I removed the frost/ice. I removed and replaced the RC evap thermistor and secured it with foil tape and ziptie on the suction line and filled the wire nuts with manufacturer approved silicone to seal the connections from getting wet and corroding. Replaced the old fan scroll with new and tested the unit. Placed the unit in diagnostics and checked test #7 and adjusted it from #1 to #2 defrost setting. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GB2FHDXWS04
Near Lorena, TX 76655
Jonathan
Job Details: 05/18/2021
Arrived on site for refrigerator with ice buildup. Inspected unit and work area. Found ice block sitting on the bottom of the freezer causing the freezer to leak and doors to steal shit at times. Found evidence of a frosted over drip tray underneath the evaporator. Remove the back cover and remove the clog from the drain hose. Steamed off excessive ice buildup underneath the evaporator and reassembled unit. Unit is now working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Killeen, TX 76549
Al
Job Details: 05/18/2021
Arrived on site and inspected French door refrigerator cooling issues.Took temperatures and got 65/64.Accessed the compressor and found the compressor was burning hot to the touch.There was NO frost pattern present.Found the compressor is the issue and will need to be replaced.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Hutto, TX 78634
Jimmy J.
Job Details: 05/18/2021
Arrived on site for Humming Noise - Side by Side Refrigerator. Found evaporator fan was the reported noise. Fan does not sound abnormal. When doors are opened fan stops running as designed. Dampener opens / closes as deigned. Placed in diagnostics and no error codes came on. Fridge cooling as designed. Customer has temps set to recommended. All operations and sounds are normal. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Kingsland, TX 78639
Cliff
Job Details: 05/18/2021
"Arrived on site to diagnose a refrigerator that is not producing enough ice. Found since unit is not occupied ice in bucket stacking under icemaker and bail arm is hitting ice and registering bucket as full. Ice dispenser will need to be ran regularly to distribute ice evenly in bucket, and this will allow a larger quantity of ice to be available. No further repairs needed and no leaks were found at time of service."
We serviced a
WHIRLPOOL DRYER
Model WGD4985EW0
Near Del Valle, TX 78617
Jacob
Job Details: 05/18/2021
Arrived onsite for unit not spinning. Tested unit. Drum would not spin. Upon further investigation found that the belt had ripped and the motor coupling for the belt had broken off. Replaced belt and motor. Tested unit. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW1
Near Austin, TX 78737
Robert
Job Details: 05/18/2021
Arrived on job for complaints of shaking. Ran test cycle and washer moves . Replaced shocks. After replacement test operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78759
David
Job Details: 05/18/2021
"Arrived on site to follow up on icemaker that was overfilling and dumping sheets of ice. Replaced filter head, icemaker and valve to resolve. Heard unit harvest after install. Customer will follow up if issue persists, but unit appears to be working as designed at this time. Call complete. No water leaks found."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Bastrop, TX 78602
Jacob
Job Details: 05/18/2021
Arrived onsite for unit leaking water. Tested the unit and saw water dripping from the drain pump. Looked at the drain pump. Saw that the drain pump was not seated properly to seal with sump. Re attached the drain motor correctly. Tested unit. Saw no leaks from the drain. Unit tested good. No leaks at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW2
Near Austin, TX 78737
Robert
Job Details: 05/18/2021
Arrived on job for drawer rusted. Confirmed the rust on slider an replaced drawer.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Tommy
Job Details: 05/18/2021
"Arrived onsite for dishwasher having F1 E1 error code. Upon arrival cycled unit multiple times could not get unit to repeat error.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found no failures to unit at this time and noise is just normal compressor operation. Advised homeowner on findings and no further repairs needed. No leaks were found at time of service.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS6
Near Andice, TX 78628
Jonathan
Job Details: 05/18/2021
Arrived on site for microwave Ben fan making noise and control panel blemished. Tested operation to verify noise. Found noise coming from venthood fan. Gained access to fan blade and found a pice of plastic stuck to blade and causing noise. Removed plastic and tested operation. Assembled bent together and checked for air leaks. ; ordrng 1 W11175576/STAINLESS (PANEL)
We serviced a
WHIRLPOOL WINE COOLER
Model KUWR204ESB00
Near New Braunfels, TX 78132
Andrew
Job Details: 05/18/2021
Arrived on site to test unit for not cooling. Found suction line on compressor was cracked on solder joint. Also found high side line was leaking refrigerant. Attempted to remove low side line on compressor but it broke off in compressor fitting. Needing new compressor to fix issue. Office to reschedule. ; ordrng 1 8201787 (compressor) and 1 W10163273 (drier-tube)
We serviced a
MAYTAG DRYER
Model MED5500FC0
Near Georgetown, TX 78628
Lou
Job Details: 05/18/2021
"Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and could hear a rattling noise. I disassembled the unit and found the exhaust pipe loose. Using the pads that were prescreened for today, I secured the exhaust pipe to the blower housing and back panel and secured the blower housing collar with the pads and an extra screw. Reassembled the unit and retested and unit is operating as designed and more quiet and customer approved of the normal noise of the unit. No lint observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Jarrell, TX 76537
Tyler
Job Details: 05/18/2021
"Arrived on site for washer turning off when start button is pushed. Upon arrival entered diagnostics and found following error codes F5E2 F2E1. Upon further inspection found main control was shorting out and shutting down.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a dishwasher that is not cycling. Found drain pump nonoperational. Pump and control to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11497943 (Pump) and 1 W11410063 (Control)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near New Braunfels, TX 78132
Andrew
Job Details: 05/18/2021
"Arrived on site to test unit for loud humming/whirling noise. Found actuator connection was not connected preventing unit from shifting. Secured connection, tested unit, unit works good. No stored error codes. No leaks detected. Ran diagnostics with no issues. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDB05
Near San Marcos, TX 78666
Noah D
Job Details: 05/18/2021
"Arrived on site to inspect unit for not keeping water liquid in fridge, upon inspection found the upper cab at about -4, last tech replaced control and ff thermistor, replaced freezer thermistor. Complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Bertram, TX 78605
Cliff
Job Details: 05/18/2021
Arrived on site to diagnose a dishwasher that is not cleaning. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and advised on best cycles and options for best performance.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF760SADB2
Near Spicewood, TX 78669
Brandon
Job Details: 05/18/2021
"Arrived on site for customer complaint of unit not washing found failed wash motor, I replaced wash motor, wash motor tested good, but no enough water was entering unit, found failed valve, I replaced valve, unit tested good."
We serviced a
WHIRLPOOL OVEN
Model MGR5750ADW
Near Austin, TX 78703
Leonardo
Job Details: 05/18/2021
Arrived on site to test unit for gas smell test unit and could not find gas leak. Found smell coming from oven when unit turning on. Checked burner flames and ignite and unit test good job complete.
We serviced a
MAYTAG RANGE
Model MGR6775BDS19
Near Smithville, TX 78957
Jacob
Job Details: 05/18/2021
Arrived onsite to replace parts ordered by previous tech. Replaced parts. Tested unit. Unit tested good. No issues at this time. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near Austin, TX 78744
Kevin
Job Details: 05/18/2021
"Arrived on site and inspected washer and found cam is grinding down, where it is connected to gear case. Gearcase is beginning to fail. Replaced it and cam kit and washer is now operating properly also had to replace hub as well, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ
Near Austin, TX 78727
Justin
Job Details: 05/18/2021
"Arrived on site for a refrigerator with no ice production. Upon arrival the customer stated it has not been working for roughly a month. I put the unit into diagnostics mode and found the thermistor good, ice bucket sensor good, but the unit would not harvest. I could not check fill due to IM being in break position still. I unplugged the unit and gained access to the IM. I found the harness that goes to the IM on/off switch was broken. I spliced the harness and used a wire nut and electrical tape to secure it. I then tested the unit on test 44 and it harvested as designed. I ran test 45 and it filled as designed as well. I waited for the IM to harvest on its own and it did. The unit is now working as designed. No leak observed at the time of service. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Del Valle, TX 78617
Jacob
Job Details: 05/18/2021
Arrived onsite for unit not washing. Put unit In diagnostics and got and motor not running error. Replaced sump and motor. Tested unit. Unit tested good. No leaks at this time. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Georgetown, TX 78626
Tommy
Job Details: 05/18/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced door. Tested unit. Unit is now operating as designed. Job Completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Belton, TX 76513
Jonathan
Job Details: 05/18/2021
Arrived on site for a dishwasher that?s not drying dishes. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Ran the unit through an auto test and found the unit running as designed with the heater taking on at the end of the cycle. Went over user care guide and best drying tips. Unit is working as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GSS22SGPCSS
Near Georgetown, TX 78626
Tommy
Job Details: 05/18/2021
"Arrived onsite for refrigerator not dispensing water. Upon arrival found unit fc door water line was not allowing water through, steamed unit out through both ends of line and tried to steam and heat door. Found unit still not thawing. New door will be required for repair. ; ordrng 1 WR99X10057 (Door fc)"
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC0FS1
Near Burnet, TX 78611
Cliff
Job Details: 05/18/2021
"Arrived on site to diagnose a vent hood that is vibrating heavily. Found cracked fan blade, ordering part and office to set return appointment. ; O-emld tckt"