Arrived on site for fridge not cooling. I inspected the unit and work area. I found the compressor running but no frost pattern. The unit needs a sealed system repair. The unit is still under the 5 year ss warranty. The office will reschedule when we have eta on the parts.; ordrng 1 Uvdryer (Uv dryer) and 1 WP2188823 (Evaporator) and 1 W10507884 (Compressor) and 1 W11506635 (Access valve) and 1 Sealedsystem (Sealed system) and 1 2hours (2 hours)

BT arrived to inspect range. I could hear a high pitched squeal when plugged in. The noise changed when I turned the knobs. Office to order UIx2 and schedule service when the part arrives. Return with other two controls in case of need. No leaks detected during service. ; ordrng 2 W11492304 (UI)s

"Arrived on site and inspected refrigerator and found very little ice production. Ran test 57 and icemaker passed ran test 45 and it filled properly. Ran test 15 and it passed, ran test 36 and ice box fan is not running. Replaced icebox fan and it is still not running on test 36. Checked incoming voltage from control board at fresh food ceiling connector and there is 12.7 V from blue to red. Took picture. Need to bring back ice box and control board to ensure repair on next visit.; ordrng 1 W11605504 (Ice box) and 1 W11224256 (Harness)"

Arrived on site to diagnose a range with door issues. Found stainless skin separating from door glass and broken knob. Both parts will need to be replaced to complete repairs and office to set return appointment. ; ordrng 1 W11176456 (Panel) and 1 WPW10339442 (Knob)

"Arrived on site to test unit for no cooling. Found evap barely had frost on first three coils. Replaced dye drier and vacuumed system down. Charged system to specs and found frost ball forming entering evap due to restriction. Recommend replacing evap. Customer stated he had kids that need medicine refrigerated and will contact whirlpool. If continues to persist recommend compressor, dryer, access, and evap. Office to reschedule. ; ordrng 1 W11578004 (Evap) and 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (Drier) and 1 W10913906 (Access)"

"Arrived on site for a washer spinning out of balance every load. On arrival the customer stated it has gotten so bad that they cannot run a load. I tested the suspension on the unit and found it bad. I then put the unit into diagnostics and ran a manual spin to find an abnormally loud noise. I gained access to the bottom of the unit and found the gearcase, cap, and cam bad. In order to repair the unit it will need new suspension, gearcase, cap, and cam. I went to install the gearcase but could not remove the washplate. I am ordering the washplate removal tool to return and install. Office to reschedule. ; ordrng 1 WASHPLATEREMOVALTOOL (CNOTE)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Remove the new compressor from the box and tested the compressor with the start device. Found a new compressor pulling 12.5 A upon start up and shut off within five seconds. Tested the unit again with a new start device and found the same issue. This would indicate that the compressor is dead upon arrival. I called whirlpool tech line and spoke to Andrew SR# 7734728276. He advised to order another compressor and to have the customer contact customer service if they were unhappy with the diagnosis. It was the customer of Techlines findings and re-ordered the part. .; ordrng 1 W11547313 (Compressor)

Arrived on site to test unit for no cool. Found compressor seized up. Replaced start and run cap with no improvement. Recommend sealed system. Ordering SS components. Needing 2hrs on return visit and SS tech. Office to reschedule. ; ordrng 1 W11580057 (Compressor) and 1 Nitrogen (Nitrogen) and 1 R600a (R600a) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access Valve)

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found unit is cooling, however is having a defrost issue. Unit is being stored in 2nd floor storage room. Evaporator covered in frost. Heater is working in diagnostics mode. Due to defrost issues need to order Control , UI, thermistor and evaporator harness . Office to reschedule. ; ordrng 1 W11546609 (Control) and 1 W11203289 (UI) and 1 W11546681 (Harness)"

"Arrived onsite for refrigerator not cooling. Upon arrival inspected unit. Found unit is cooling, however is having a defrost issue. Unit is being stored in 2nd floor storage room. Evaporator covered in frost. Heater is working in diagnostics mode. Due to defrost issues need to order Control , UI, thermistor and evaporator harness . Office to reschedule.; ordrng 1 W11546609 (Control) and 1 W11203289 (UI)"

Arrived on site for refrigerator that is not cooling. Inspected unit and work area. Confirmed the customers complaint and cooking temperature of the freezer section. Found the freezer section sitting at 19?F. Took a resistance shack at the control for the evaporator thermistor and found it reading 15.5 kg ohms registering 19?F. I went to check the refrigerator for Mr. but found the control box on the unit did not have the pin connectors for the refrigerator compartment thermistor. Took an amp draw of the compressor and found the unit pulling .386 A. Found the evaporator showing a partial frost pattern but not complete frost pattern. Ordering sealed system components as well as the control and the office will need to contact the customer about a return date due to several out of stock and PSP items. Please schedule service for at least 2 to 3 hours for return trip.; ordrng 1 W11580057 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Coupler) and 1 NITROGEN (NITROGEN) and 1 R600KIT (R600KIT) and 1 W11546690 (Control box)

Arrived on site for a refrigerator that is intermittently not cooling still. Inspected unit and work area. The customer advised that the unit will sometimes stop cooling and will re-freeze the items in her freezer. She advised that her meats seemingly stays frozen but that the water in her unit will re-freeze and unfreeze. Checked pressures and found 25 psi at both sides when the unit was unplugged. Attempted to replace the compressor and found the compressor was pulling 9.5 A when starting to run and completely shut off after five seconds. This would indicate a locked rotor. I called Whirlpool Techline and spoke to Rob SR# 7734723608. I advised him that this would be compressor number three on this unit and the customer has been without a working refrigerator for three months. He advised that he would have to advise to order a new compressor but to have the customer reach customer service for further assistance. Ordering the compressor and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for three hours due to this unit being done with lokring fittings and potential need for lokring.; ordrng 1 W11370574 (Compressor) and 1 Lokring (Lokring)

Arrived onsite to replace water tube and handle mounting bolt. Replaced parts and tested. Unit is now functioning properly. No leaks present at this time. Job complete

Arrived on site for a dishwasher with a leak coming from the left hand side. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and found a leak coming from the inlet assembly. Due to this I am ordering the inlet assembly and nut to install. Office to reschedule.; ordrng 1 W11535094 (Inlet Water Assembly) and 1 W11535081 (Water Inlet Nut)

Arrived on site for a refrigerator with no cool in either compartment. On arrival I found both compartments over 70?F. Upon further inspection I found no ice build up or frost pattern on the evap. I also found all airflow components running as designed. I then gained access to the compressor and found it running. This indicates a faulty SS. Ordering SS components to install. Office to reschedule as 2 hour job and with a SS tech.; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evap) and 1 W11506635 (Access Valve) and 1 WPW10143759 (UV Drier) and 1 2Hr&SStech (CNOTE)

Arrived onsite for to inspection previously diagnosed parts. Upon arrival I installed new tub and Sump&motor. And tested unit and found unit operating as designed. No leaks. ; ordrng 1 W11545309 (STRIKE)

"Arrived onsite for a double wall oven that would sometimes turn the upper oven on after using the lower oven. Upon return I tested the oven and I could not duplicate the issue. But due to the intermittent nature of the issue I am ordering console, control (without power supply) and running with control,and thermostat. Office to reschedule.; ordrng 1 W11297710 (CONSOLE) and 1 W11261169 (Control Without Power Supply)"

Arrived onsite for a dishwasher with a dented panel. I found the outer door panel dented and took a photo. I replaced the panel and took multiple photos of the new panel. The dishwasher is not connected to any utilities at this time and there are no holes punched in the cabinet to run hoses and electrical thru. Call complete.

Arrived onsite to inspect dishwasher not draining properly. Upon arrival CX reported that the dishwasher is etching their dishes and not drying properly. I instructed the CX on proper detergent use and cleaning. I found that the dispenser is not dispensing rinse aid. Dispenser will need to be replaced. I placed the unit into a diagnostic cycle and could hear the drain pump struggling to operate. R/R Drain pump and tested. Drain pump is now operating as designed. Ordering dispenser. Office to RS.; ordrng 1 WPW10671905 (Dispenser assembly)

Arrived onsite for not producing ice and found valve is operating as designed and icemaker is cycling properly. But found impassable fill tube. Attempted clear ice obstruction but other obstruction preset preventing water movement. Evidence of tube collapse. And freezing due to insufficient insulation. Called techline and spoke with; ordrng 1 W11395429 (Water tube) and 1 W11455388 (Valve)

Arrived on site for a dryer with vent hose concerns. On arrival the customer stated the real issue was they ran the dryer and it set off the smoke alarm. I test the unit and found no heat. I gained access to the inside and found the ignitor and thermostat bad. Upon going to order parts I found the thermostat. Call complete.

"Arrived on site to install previously diagnosed parts. I installed the paddle and test the unit. The unit is now as designed. Call complete."

Arrived on site for a washing machine making a loud squeal. I test the unit and found as soon as it begins to spin it makes a loud consistent abnormal squeal. I found it to be coming from the gearcase. I replaced the gearcase and slider then ran a diagnostics cycle. I found the unit now running as designed with no abnormal noise. No leaks present at the time of service. Call complete.

Arrived on site for a dryer with no heat. I checked voltage at the wall and terminal block to find it good. I then gained access to the inside of the unit and ohmd out all components. I found the element bad. I went to install the element and found we had the incorrect one. I am ordering the correct one and the office will reschedule to install ; ordrng 1 WP3387747 (Element)

"Arrived on site for a range with the back left burner not igniting at all. On arrival the customer stated a few concerns. First that the back left burner will intermittently not light, will only light half of the burner, but most of the time works. I found the burner as designed and explained to them that if the burner cap ever gets mispositioned then this can happen. They also found a similar issue with the large middle burner. I test the burner and found only a portion of it igniting. Upon further inspection I found significant food build up in the burner head. I cleaned it then test it again several times to find it working as designed. Lastly, the customers main complaint was they cooked cookies and found when they took them out they werent cooked all of the way in comparison to the last time they cooked them. I preheat the unit to 350?F and monitored temps. I found the temp to average at 330?F and the sensor in diagnostics mode reading 360?F. Due to this I am ordering the sensor and control to replace; ordrng 1 W10833885 (Sensor) and 1 W11159621 (Control)"

"Arrived on site for dryer not heating . Customer has reset high limit couple times . Found hi limit would pop after couple uses . Clean lint from unit . Job complete"

Arrived on site to test unit for unit not starting and door not closing. Test unit and found burners out tod and control board and also found racks rusted and ui not working.

"Arrived onsite for replacement of the modules under the special provision. Replaced all lights and tested.

"Arrived on site for DW, inspected unit and work area. CX complaint is that unit makes a grinding noise during drain and water remains in bottom of unit. Inspected unit and found drain pump screen and filter removed. Also, found plastic holders from racks inside drain filter housing. Removed excess water, plastic parts, and put unit back together as designed. Entered diagnostics and tested all functions. Unit is working as designed. No water leaks present at time of service. Job complete."

"Arrived on site and inspected refrigerator and found right hand side door is sagging. Removed door and found lower structure has collapsed, took pictures. A new door would be needed to correct the issue

"Arrived on site and inspected refrigerator and found freezer temperature is 2-3 degrees fresh food temperature is 51, Set refrigerator into a test cycle and ran fresh food Separator fan test and fan is not running. Installed new evaporator fan motor and new one is running properly.

"Arrived on site for fridge not cooling. I inspected the unit and work area. I found the unit off. I powered the unit on and after 10 minuets found no cooling. I gained access to the compressor and found a piercing valve on the low side. I used a bubble solution around the valve and found no bubbles. I hooked my gauges up to it and found the system pulling into a 20 inch vacuum. Indicating a leak. I found the evaporator, condenser, and heat pan are all disconnected.

"Arrived on sitw to follow up on refrigerator losing cooling. Found compressor running and temps normal, RC was acyally at 33. Corrected the thermostat wire behind the cover per service pointer. Called tech line and spoke wirh Adrian, SR 7734714813. Adrian advised monitoring Temps in the unit and data logging, also recommended checking evaporator for frost pattern. Amp draw on compressor and thermostat within spec. Removed evaporator cover and found condensation dripping off the suction line, and found suction line was folded and pancaked almost completely shut. Cap tube was folded at a 90 degree or sharper angle and was driven into the liner, causing restrictions. Called tech line again. Provided photos of lines.

"Arrived on site to diagnose oven throwing F6E1 error for over temp. Followed tech sheet diagnosis procedure and checked Temps in diagnostic mode. As soon as unit went into diagnose mode the broil element came on and stayed on without any cooking cycles being used. Temp sensor is working as designed and was within resistence range. Recommended replacement of control due to erratic behavior in the broil element. Replaced control and retested. Unit worked properly and broil did not trigger in diagnostics again.

"Arrived on site to diagnose dryer that was making noise when running. Tested unit and confirmed noise internally. Diaasembled unit and found rhe blowr wheel was fractured and loose on the collar nut of the motor. Provided estimate for new blower wheel + housing assembly. Customer declined and is going to replace the unit. Call complete."

"Arrived on site to diagnose dishwasher not heating dishes at all. Ran unit in diagnostics and found error code for no heat. Tested at control and found element open. Replaced heater and tested. Verified all working as designed. Call complete."

"Arrived onsite for refrigerator not dispensing water or making ice and making a knocking noise. Upon arrival inspected unit. Found dispenser, when activated, was only dispensing a few drops at a time. Valve is energizing. Removed filter and water dispensing was restored. Put filter back in and water stopped again. Filter has been changed regularly. Suspected failure in filter housing not allowing water to flow when filter is inserted. Knocking noise is due to noisy condenser fan (W10124096) . Quoted customer for filter housing and fan.

Arrived on site for range with broken glass panel in door. Upon arrival confirmed complaint and found inner panel shattered. I cleared all broken shards as well as replace panel. Found door now functioning as designed with no further damages. Call complete

Arrived onsite for a dryer that would not tumble but it would heat. Upon inspection I found that the bet had snapped and and the idler pulley was broken. I installed new bet and pulley and tested unit and found unit operating as designed. Job complete

Arrived on site to install previously diagnosed parts. I installed the adjuster kit and stoppers. The unit is now as designed. . Call complete.

Arrived on site for a refrigerator making abnormal noises. On arrival the customer stated it appears to be coming from the inside top. Upon further inspection I found the damper making the noise. Call complete.

BT arrived on site to inspect freezer. The Compressor was not running but the control lights were on. I cycled power and the compressor kicked on. The control was malfunctioning but I was able to get the unit running and cooling. The CX elected to not pursue further repair and will contact us if issues persist. No water connections to unit

BT arrived on site to inspect ice maker. The ice tray was broken off the mounts requiring replacement. I removed and replaced the ice maker and tested. Operational test was good. No water leaks observed during service.

"BT arrived on site to inspect refrigerator. Ice maker was not calling for water, and showed signs of corrosion. I tested the water valve and found a good reading. I removed and replaced the ice maker and tested. The unit now operates as designed and filled to the correct level. No water leaks found during service.

"Arrived on site to replace previously diagnosed drain pump and control, replaced parts tested unit, unit now running as designed, no leaks detected job complete"

"Arrived on site to to test unit for no cool, tested unit found compressor attempting to start but shuts off, pulling 18 amps, ceased compressor, compressor suction line is charred has a black oil dripping out of it, looks like a system burn out, I do not recommend proceeding with any repair.

"Arrived on site to test unit for not draining water, tested unit found drain pump leaking water rusting out the motor causing it to cease up, replaced pump, ran rinse spin cycle, pump is now draining as designed, do to the leaking pump floors has Rotted out under the washer causing it to be unstable, advise customer to place under unit 1 inch plywood to stabilize it,job complete"

"Arrived on site to inspect range oven tripping the breaker. Upon further inspection, I found the breaker was tripped upon my arrival. Inspected the breaker and found the red indicator light flashing. I advised the customer maths test the breaker is weak and will need to be replaced. I was able to get the breaker to remain on and tested the unit. I tested the cooktop burners, oven bake and broil and unit is operating as designed. I pulled the unit out and checked all wiring and tested voltage and unit is good. I recommended that the customer have an electrician check/replace the breaker and if the unit continues to trip the breaker to contact our office and schedule service. No gas leaks detected during service, job completed."

Arrived on site for dispenser not working. I inspected the unit and work area. I found the filter housing not allowing water to pass through freely. I quoted the customer for the filter housing. I installed the new housing and tested the unit. It is now working as designed.

Arrived on site for blower cover being broken. I inspected the unit and work area. I found the blower hat torn. I pulled the range and found only the hat needing to be replaced. I installed a new blower hat and tested the unit. It is now working as designed.

"Arrived on site for a washing machine that will not spin. Inspected the unit and work area. Confirm the customers complaint as we ran the unit through a drain in span and heard the unit drain but not actually spin. Checked in at the unit and found that the belt had slipped off the cam and motor. Found the belt worn and oil leaking from the gear case. Call complete."

"Arrived on site for a refrigerator that has lights out in the refrigerator and freezer sections and has water leaking from the freezer door. Inspected unit and work area. The customer advised that when the lights do go out, they can open and close the door and they will not come back on. He stated that if they move the refrigerator front and back and lift up the power cord, they can get the lights to come back on and the unit to start working as designed. He also advised that he hears clicking coming from the back and that sometimes the compressor will start and stop Multiple times when this is happening. Open the refrigerator doors and found the lights illuminating as designed in both freezer and fridge sections. Attempted to play with the door switch and found the unit working as designed. Found the deli user interface and main user interface both working properly. The customer advised that he did not want to proceed forward with the water leaking onto the floor as he has already decorated the unit and got it figured out. I asked the customer about whether they are seeing the unit show a PO message or completely reset like when you plug in the unit. He said that that was not what was happening and city just would either have to wait for the lights to come back on eventually, or move the refrigerator around until the lights came back. I spoke to CS regarding the issue with the lights and compressor. Was advised that due to the unit not feeling at this point and not having any real connection with each other, we could not necessarily pinpoint anything out at this time due to no defrost issues in either refrigerator or freezer sections. The customer stated that the unit does cool as designed but he believes the issue is more than just a light issue. Advise the customer to attempt to take a video of what happens and to run through several checks including checking to see if the daily user interface lights up, the regular user interface can be adjusted and changed in the state, or if any fans or compressor is running. Customer will try to get a video and contact service management prior to scheduling further service. Call complete."

Arrived on site for a cooktop with the large burner not going into a low setting. I test the unit and found the large front right burner would not cycle on and off and would only stay on. I gained access to the burner switch and found a large burnout indicating a bad switch.. I installed the new switch and test the unit. I found it now working as designed. Call complete.

Arrived on site to install a door gasket for a washing machine provided by the customer. I installed the door gasket and then ran a quick cycle. I found no leak at the end of service. Call complete.

"Arrived on site and inspected refrigerator and found it is 18? in the freezer and 62? in the fresh food section. Found fresh food evaporator fan is not running. Spun fan blades by hand and it started moving. Fresh food evap fan WR60X10357 Is no longer Able to be ordered as a new part, Also found compressor is 140? while running, Condenser motor looks to be running fine.

Arrived on site to test unit for burning smell. Test unit and found control board shorted out making burn smell. Will need to replace control board quotes customer and customer will think about it.

Arrived on site to install previous diagnose part. I gained access to the evaporator harness and replaced it with new. I powered the unit back on and found it forming a good frost pattern and has proper air flow. job complete.

"Arrived on site for a washing machine that needs a Bellow replacement. Inspected unit and work area. The customer had already been quoted by the office. Replaced the bellow and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete"

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer advised that the lower oven is getting too hot and their inspector advised it reached 700 degrees when they tested it. Using my multimeter, I placed my thermal lead in the center of the middle rack and tested temps on Bake at 350 degrees. The oven cycle indicator continuously blinked and once my multimeter reached 350 degrees, the oven failed to shut off. I continued to watch my meter and temps got above 520 degrees, at which time, I stopped testing and turned the unit off. Also found that the cooling fan never came on once the unit reached 175 degrees. Due to the unit not shutting off when it reached preheat, I found the thermostat has failed. When I researched the thermostat, I found the part has been NLA. I advised the customer of my findings and advised the unit cannot be repaired.

"Arrived on site to inspect microwave damper not functioning properly. Upon further inspection, I tested the venthood fan and found the damper would open but could not hear it closing. Found the venthood filter had been cleaned but still wet. I made recommendations to the tenant on how to clean the filter. I removed the unit form the wall and found the damper had cooking oils/grease around it thats preventing the damper from opening/closing properly. I cleaned the debris from the damper and mount and tested. I placed the unpack in its space and retested and unit is operating as designed. I contacted the property manager and advised of my findings

"Arrived on site for fridge making a loud noise . Found frost covering fresh food evap. Steamed out evap. Drain pan is functioning properly. Found thermistor out of range . Replaced evap fan with harness . All checked normal. No water leaks detected at time of service. Job complete"

Arrived onsite to install gasket provided by customer. Upon arrival found unit not leveled. Current gasket is good and does not need to be replaced. Customer will need new door and hinges.

Arrived for add-on dryer door flip. I removed and flipped the door mounting hinges and other associated parts and tested. Operational test good.

Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but not water circulating. Found motor getting power but not spraying water. Replaced sumpAnd motor test unit and unit test good job complete.

Arrived on site to test unit for inner bottom oven cover not sitting correctly. Secured cover correctly test unit and unit test good job complete.

Arrived on site for left rear burner not sparking . Found igniter wires had been pinched and grounding to chassis. Fixed igniter wire . Unit is now properly igniting on all burners . No gas leaks detected at time of service. Job complete

Arrived onsite and installed upper manifold and tubes. Unit noise which is occurring as a result of middle wash arm design is still occurring. Called techline to document findings. Spoke with Steve. SR#7734715885No further recommendation for repair. Directed customer to whirlpool customer care with design concerns.

"Arrived onsite and replaced 12 led modules to updated part number according special provision. Unit is now operating as designed, advised customer on repair."

"Arrived on site for washer shaking and not spinning load out . Ran diagnostics got 0-3, 0-5 , 0-7 codes . Could wiggle inner basket . Replaced gearcase ,slider . Ran calibration and diagnostics wash. All checked out normal. No water leaks detected at time of service. Job complete"

"Arrived onsite for dryer taken long to dry. On inspection there was no air flow in the dryer, confirmed the heating element was working it ohm out to 10ohms. Checked the exhaust vent for lint it was clear. Took the back in check the thermistors and thermal fuse they check good. Checked the thermal cutoff it was out range. Found the fan vent restricted with lint, clean it out and reassembled the unit . Tested unit and the air flow was fine now. Unit is operating as designed."

Arrived onsite for heat dry cycle not working . Upon arrival ran diagnostics and got F7-E1 no heat. Ran diagnostics cycle and heater did not pull any amps. Test heater and is OL. Need to replace heater. Replaced heater and test unit. Unit now heats correctly. No leaks present at this time. Job complete

Arrived onsite for dishwasher not dispensing rinse agent. On inspection ran the dishwasher in diagnostics mode and left the soap dispenser up to see if it dispenses the rinse agent. Open the unit in found suds at the bottom of the unit after the unit dispensed the rinse agent. Then ran the unit in diagnostics mode with the soap dispenser closed and there was no suds at the bottom of the unit. The unit is working as designed. No water leaks detected during service.

"Arrived on site and inspected refrigerator and found freezer compartment light is out, replaced it per W11460554- S191AQ. Lighting is now working properly, job complete"

"Arrived on site and inspected oven and found control panel is time jumping. Recommend it to homeowner that it be connected to Wi-Fi so that it can update itself properly and this issues should stop. If it doesnt stop control panel will need to be ordered, job complete"

"Arrived on site to diagnose range that doesn't have any hear coming from front right burner. Examined burner and found burner good. Attempted to replace infinite switch, found damaged in box, same with burner. Checked wiring in harness and found a break in the wiring going to front right burner. Repaired wiring and tested. Verified all working as designed. Call complete."

"Arrived on site to diagnose microwave not heating and making loud buzzing sounds. Tested unit and confirmed no heat and abnormally loud magnetron. Replaced HV system components dud to failure, Magnetron / capacitor / diode. Retested unit and verified all working as designed. Call complete."

"Arrived on site to diagnose microwave that had some burn spots in the cavity. Examined unit and found this model is equipped with the cooking rack, and rack was used without having items on rack and turntable. Advised customer on proper procedure for using the rack and that items have to be on rack and turntable to work properly. Customer didn't need burn marks painted over. Unit is working as designed. Call complete."

"Arrived on site to diagnose washer making noise when spinning. Examined unit and found the splutch pulley was loose due to the nut being loose, and belt was rubbing into the motor cage. Replaced belt and splitch assembly and tested. Verified noise is gone and working as designed. Call complete."

"Arrived on site to inspect wall oven microwave combo unit lights not working. Upon further inspection, I found the microwave light does not come on when opening the door. The oven light is operating as designed. Customer has the app on their phone and unit is connected to WiFi. I cycled power to the unit and pulled it out from the cabinets onto my dolly and inspected the microwave lamp,and found the element was broken. I replaced the bulb and cycled power and checked the light and it is operating as designed now. Reassembled,bled the unit and placed it back in the cabinets and tested and unit is operating as designed. Job completed."

"Arrived on site to inspect dishwasher leaking water. Upon further inspection, the customer advised the unit is leaking at the bottom left and right corners of the door and did so after previous service call. I tested the unit and after a few minutes of testing, water began to drip from the right bottom corner of the door then a few minutes after that, the left side was leaking. I found the tub is cracked underneath (photo) where the water was dripping on the right side. The left side leak appeared to be coming from inside the door possibly from the door,gasket area, but it wasnt clear and to exactly where. The customer advised that they will purchase a new unit to replace this one. No charge as this unit was just serviced. Job completed."

Arrived on site to diagnose a range with a gap between controls panel and range top. Found customer seeing oven vent and advised then this is normal. No repairs needed and job is complete.

Arrived on site to replace previously ordered parts for range. Replaced glass and control and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a microwave with a light not turning off. Found relays in control not opening and closing properly. Replaced control and tested unit. Found all is functioning properly at this time.

Arrived on site to diagnose a range that is not leveled. Found anti tip bracket incorrectly mounted and range foot on top of bracket. Builder will need to have installation issue corrected.

Arrived on site to replace previously ordered parts for refrigerator. Replaced compressor and followed r600 procedures to vacuum and charge unit. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.

Unit in apartment 9101. Arrived onsite to replace ice maker. Replaced ice maker and tested. Unit is functioning properly. Job complete

"Arrived onsite for cooktop flame loosing intensity and long preheat time. Upon arrival inspected unit. Found burners igniting fine, however the more burners that are one the lower the other burner flames get. Also tested bake cycle and did reach target of 350 degrees approximately 20-25 in. Contacted tech line for assistance. Tech recommended having supply pressure checked. Appears to be a limited/restricted supply. Customer will contact gas company to check supply. Customer also having hot water issues in home (is also gas). If symptoms persist recommend replacing Pressure regulator . Provided SR#7734714006. Customer will contact office of supply is found to be good. Job complete"

"Arrived onsite to replace failed compressor. Replaced compressor, dryer, access valve and start device. Pulled vacuum and held. Charged per spec. Powered unit and compressor is now operating as designed. Pressure good and unit is cooling. Recommended customer place bottle of water in the freezer and monitor temperature. Job complete"

Arrived onsite to install previously ordered parts. Installed new door and badge. Used heat gun to form gasket. Job complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found ice budget nearly empty. After further inspection I found cause of failure had been due to harness connection wiggling three from the inlet valve and not allowing water to enter the unit. Was able to tighten and resecure connection and found unit now fully functioning as designed. Call complete no leaks present

Arrived on site for unit needing previously diagnosed drain pump. Upon arrival install required part then reassembled reset and tested unit on a normal quick water cycle for 30 minutes and found unit showing no error codes and fully functioning as designed with no leaks. Call complete

Arrived onsite to install previously diagnosed parts. Upon arrival I installed new console motor wheel housing and bracket. Upon inspection off parts I found some leftover glue from the factory on the drum Which will cause a thumping thumping noise as it rolls over rollers. Remind me of the customer aware of this. I tested the unit and found unit operating as designed.

Arrived on site to replace previously ordered parts for dryer. Replaced L1 wiring on terminal block and apartment maintenance will need to install new power cord.

Arrived onsite to install previously diagnosed part Upon arrival I installed new ice door and tested unit and found unit operating as designed. I Reiterated to the customer tech lines advice of removing the ice bin to clean out the shards of ice underneath often to keep it from jamming. job complete.

Arrived on site to diagnose a refrigerator that is not producing ice. Found water and icemaker both turned off preventing ice production. Turned both on and all is working properly at this time and no leaks were found at time of service.

Arrived on site to test unit for unit giving F4E4. Found bad sensor replaced sensor test unit and unit test good job complete.

Arrived on site to test unit for oven not heating. Test unit and found plugg can not going in to outlet correctly. Not the correct plug to outlet. He will need an electrician

Arrived on site to test unit for oven not heating correctly. Test unit and found black wire from power cord connected to neutral at terminal block and white wire was connected to L1. Switches the wires test unit and unit test good job complete.

"BT arrived on site to inspect dispenser issue. Prior to our arrival the CX had replaced the water filter due to loss of flow. I tested with the automatic measured fill and it was within mfg specifications. Likely due to recent filter change. During my inspection I found the right door gasket aggressively contacted by the molliom when the door closed. Further, the mollion would make intermittent contact and not operate as designed. By adjusting the hinges which required forming back into position, and leveling the chassis via leveling legs. The million no longer contacts the door gasket and operated consistently. Operational test good, no leaks observed during service."

Arrived on site for refrigerator causing moister build up to occur on mullion bar. Upon arrival confirmed issue and ran test 131 in diagnostics and verified 14.07 dcv to mullion from control but mullion failed to turn on. Replaced part then ran test again and found mullion heating as designed. Informed customer unit was ready for use. Call complete