We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Kyle, TX 78640
Joe Z
Job Details: 09/22/2023
Arrived on site to install previously ordered parts. Replaced control W11525996 and fascia W11413566. Test unit and is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78735
Luis
Job Details: 09/22/2023
Unit 8406 arrived on site. Found door shipped is wrong door; ordrng 1 LW10912313 (Fresh food door)
We serviced a
WHIRLPOOL OVEN
Model WOD51ES4ES02
Near Woodway, TX 76712
Jonathan M
Job Details: 09/22/2023
"Arrived on site for a wall oven. That is making noises when the upper cooling fan is cooling down the unit. Inspected unit and work area. I did confirm the customers complaint and found what sounded like cabinet, vibration, or something stuck in the blower housing. Disassembled the unit and did not find any abnormality with the blower but went to head and replaced it. Still found a little bit of cabinet vibration with the upper blower. Disassembled it again and could not find any abnormality with blower or surrounding areas. Went ahead and added sound pads around the blower itself and tested the unit. The unit sounded much better and that customer advised that he would call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Dripping Springs, TX 78620
Scott
Job Details: 09/22/2023
Arrived on site for washer not performing properly . Ran diagnostics and got motor winding error code . Motor checked weak when spinning and agitating . Ordering cap and motor . Call to set return . No water leaks detected at this time ; ordrng 1 W10890624 (Motor) and 1 W11603810 (Control)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ0
Near Kyle, TX 78640
Leonardo
Job Details: 09/22/2023
"Arrived on site to test unit for console not responding. Found console not responding, replaced console test unit and unit test good job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFFCC72EHL03
Near Liberty Hill, TX 78642
Maurice R
Job Details: 09/22/2023
"Arrived onsite for refrigerator evap fan making noise. On inspection found ice at the bottom of the evap cover. During inspection found a air gap on the moulin. The moulin does not line up,with the refrigerant chaise when closed. The module sits back a 1/4 inch the gasket ear tabs can not make a good seal. Ordering the module and new gaskets. No water detected during service. Office to reschedule when all parts arrive. ; ordrng 1 W10917313 (Gasket) and 1 W11649966 (Moulin) and 1 W10840311 (Block, piviot)"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Georgetown, TX 78628
Lou
Job Details: 09/22/2023
"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested all burners and found the front left and right burners taking too long to ignite. I removed the burner heads and loosened the screws on the bottoms and adjusted the plates and retightened the screws. Re-installed the burner heads and retested and they are igniting properly. I adjusted the flames heights and retested all burners and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78747
Joe Z
Job Details: 09/22/2023
Arrived on site for unit not powering on. Upon arrival inspected polarity and there is no power from supply. Inspected terminal block and is good. Found breaker is tripped. Reset breaker. Test unit by operating all cycles. Unit is operas designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near Florence, TX 76527
David Z
Job Details: 09/22/2023
"Arrived on site to install new freezer door badge. Customer is going to install the part, and I left part with customer. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Buda, TX 78610
Andrey
Job Details: 09/22/2023
"Arrived on site to test unit for loud grinding noise, tested unit found noise coming from drain pump and control unresponsive, customer stated that pump will not turn off and she has to unplug it, cycled power and attempted to put unit into diagnostics with no success, drain pump Is good, replaced control and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Dripping Springs, TX 78620
Scott
Job Details: 09/22/2023
Arrived on site for lid issues . Found strike had broken off . Replaced strike . Ran diagnostics. All checked normal. No water leaks detected at this time
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Waco, TX 76712
Jonathan M
Job Details: 09/22/2023
Arrived on site for a dishwasher that has no power. Inspected unit and work area. I did confirm the customers complaint and found the unit completely dead. I found the consul bubbling indicating water had gotten into the UI. Did verify voltage going to the dishwasher and Im ordering the user interface and Console for repair. The office will need to contact the customer about a return date due to several out of stock and PSP items.; ordrng 1 W11660284 (Console) and 1 W11632709 (UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Georgetown, TX 78633
Gerry C
Job Details: 09/22/2023
"WRF767SDHZ00 Arrived to inspect bail arm issue. I found the arm had popped out of the receptacle within the gear head. I was able to reinsert the bail arm and test. Operational test good, no leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Austin, TX 78703
Luis
Job Details: 09/22/2023
"Arrived on site. Called tech support per ongoing issues. Ran diagnostics thermistor passed ran heater test passed heater powered on,per tech support checked door seals found small gap between liner and bottom flange,placed light inside freezer light showing with door closed. Tech support sending information to product review teamSr#7737388983"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Jarrell, TX 76537
Gerry C
Job Details: 09/22/2023
"WMH31017HS09 Arrived to inspect paint issue. After discussing with the customer, the inner liner paint will be reapplied to attempt a better finish. Tech GC will discuss with parts to obtain paint. ; O-emld tckt"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Manor, TX 78653
Matthew
Job Details: 09/22/2023
Arrived onsite for unit not reaching temperature. Upon arrival inspected unit. Inserted Thermal couple to monitor preheating and cycling temperature. Found unit to be functioning properly. Cycled at average of 352 degrees when 350 is targeted. Unit is within spec. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Jarrell, TX 76537
David Z
Job Details: 09/22/2023
Arrived on site to follow up on no heat microwave. Customer unavailable and had to reschedule. Return visit set for 9/29. Customer requests sooner service if possible. ; schdld next appmnt for 9/29 FRI !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Austin, TX 78724
Joe Z
Job Details: 09/22/2023
"Arrived on site for temperature issues. Upon arrival. Removed evaporator cover to inspect frost pattern. Found ball of ice on top right corner of evaporator. Need to have sealed system repair. Ordering compressor, nitrogen, R600 kit, Uv drier, access valve, and 2 hour weigh. Office to reschedule ; ordrng 1 W11635510 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 R600kit (R600 kit) and 1 2hourweigh (2 hour weigh)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Pflugerville, TX 78660
Kimo
Job Details: 09/22/2023
"Arrived onsite to install previously ordered parts. Upon arrived I installed the new thermistors, control and diode and mag. And upon further inspection I found that the danger was not opening properly restricting airflow out of the unit which I corrected and tested the unit and found that the unit is now operating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Austin, TX 78724
Matthew
Job Details: 09/22/2023
Arrived onsite for unit not functioning. Upon arrival inspected unit. Found door switch failed. Replaced and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Seguin, TX 78155
Andrew
Job Details: 09/22/2023
Arrived on site to test unit for little/no ice production. Found ice maker completed harness with no issues. Ice mold had ice in it on arrival. Also found condenser was completely clogged preventing proper air flow to compressor and frost/condensation built up around ice chute. Found a piece of rubber preventing ice door from closing. Advised customer to monitor. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Kyle, TX 78640
Andrey
Job Details: 09/22/2023
"Arrived on site to test unit for no ice production, tested unit found E5 error present bad thermistor on ice maker, also found fill tube frozen, tested heater found it receiving voltage, replaced heater and advised customer to monitor, if issue persists, ice maker and control will need to be ordered, at this time job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Killeen, TX 76542
Tyler
Job Details: 09/22/2023
Arrived on site for dryer making a screeching noise as well as changing time display while in use soon as cycle was started. Upon arrival confirmed nois failure. Found exhaust bracket rubbing against exhaust fan housing. Readjusted it and found noise removed. Found moister harness failing and replaced it. Found dryer working as designed call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Round Rock, TX 78681
Paul
Job Details: 09/22/2023
Arrived onsite for a refrigerator not cooling well in either section. I found the brown wire at the thermal fuse connection had popped out of the molex connector not allowing the unit to defrost. The pin was still good and I was able to raise the stop and snap it back in the connector and it wouldnt pull out. I ran a force defrost and all is working as designed. I removed all the frost from the evaporator and tested. The sealed system and fans are all working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Round Rock, TX 78665
Gerry C
Job Details: 09/22/2023
"WRS325SDHZ05 Arrived to inspect no cool. I found the evaporator was completely filled with frost and there was not any solid ice found, indication a loss of defrost system and attempts. I found the thermal safety fuse within both legs of the element harness open. The defrost element tested at the correct resistance, as did the thermistor. I removed the frost to allow use of the unit until our return. The ice formed within the bottom of the FC forced the bin up and cracked it, requiring replacement. No leaks observed during service. Office to schedule return service. ; ordrng 1 W11545823 (Harness) and 1 W11577967 (Bin)"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS03
Near Cedar Park, TX 78613
Paul
Job Details: 09/22/2023
Arrived onsite for a microwave with the right side selections still not working after the touchpad was replaced. I found the UI failing causing the issue. I replaced the UI and tested the microwave. All selections are working as designed. When removing the turntable to pull the unit out of the wall I found the table support broken and one of the wheels falling off. The support will need to be replaced. Ordering W10422379 support. RS for Thu 9/28.; ordrng 1 W10422379 (Microwave ring)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Austin, TX 78754
Matthew
Job Details: 09/22/2023
Arrived onsite for unit not functioning. Upon arrival inspected and found failed control. Replaced control and tested. Calibrated and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Temple, TX 76502
Jonathan M
Job Details: 09/22/2023
"Arrived on site for a refrigerator that still has a defrost issue. Inspected unit and work area. The customer advised that the unit frosted up within about 2 to 3 weeks after the last technician was out and they had to remove everything from the fridge and freezers because they were spoiling. the customer had the unit fully defrosted prior to arrival. I checked resistance through the heater from the freezer Molex and found the heater registering 91.5 ohms of resistance went ahead and replace the defroster Mr. and checked resistance values from the control in the back. Found the RC, FC, and defrost thermistors registering about 2.8 kg ohms of resistance. I checked the defrost heater resistance from the control and registered 91.5 ohms of resistance, indicating good wiring through the unit went ahead and also replaced the control due to ongoing issues. Plug the unit in in the unit is now working zone. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WDT730HAMZ0
Near Killeen, TX 76542
Tyler
Job Details: 09/22/2023
"Arrived on site for dishwasher making a loud noise at random hen used but not consistent on every cycle run. Upon arrival found no error codes. Ran diagnostics cycle twice but couldnt replicate sound, found unit working as designed with no leaks. Instructed customer to record noise if it reoccurs, call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Andice, TX 78628
Gerry C
Job Details: 09/22/2023
"KRFC704FPS04 Arrived to install previously diagnosed and ordered parts. I removed and replaced the ice maker and verified operation. The RH RC door gasket was badly torn at the top and the bottom overlapping flap was completely missing. Office to order gasket. No leaks observed during service. ; ordrng 1 W10917313 (RC Gasket, GY)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near New Braunfels, TX 78130
Andrew
Job Details: 09/22/2023
Arrived on site and replaced all door gaskets. Formed with heat gun and advised customer to leave doors closed for a minimum of 1hr to allow gasket to cool in current form. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Seguin, TX 78155
Andrew
Job Details: 09/22/2023
Arrived on site to test unit for no ice production. Found water line on rear of unit pinched and ice maker fill tube frozen. I pinched line and cleared full tube of restriction. Unit now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Temple, TX 76504
Jonathan M
Job Details: 09/22/2023
"Arrived on site for a washing machine. That is not spitting out clothes. Inspected unit and work area. Found the unit was sitting at a recreation center where they wash towels for members. I spoke with claims and was advised that this is considered a commercial environment and that Whirlpool will not cover the repair due to it being in a residential setting. Did advise the customer that in order to get coverage for any appliance inside of a commercial environment, they would need a commercial-grade appliances. The customer is aware and will find alternative solutions. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LS2
Near Austin, TX 78722
Kimo
Job Details: 09/22/2023
Arrived onsite for a range that has a scratch in the console. Upon arrival I found that there was a scratch. I replaced the console and tested the unit and found the unit operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Luling, TX 78648
Andrey
Job Details: 09/22/2023
"Arrived on site to test unit for grinding noise, tested unit found water not filling, inspected float switch and found the switch not activating because lever has fallen off, installed properly and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Manor, TX 78653
Matthew
Job Details: 09/22/2023
"Arrived onsite for microwave fan not turning off. Upon arrival customer had unit unplugged. Says fan would stay on. Powered unit and tested. All is functioning as designed. Found that customer was cooking when this happened. Notified customer that the fan will stay on even if the selection is off if the temperature is elevated. Do not unplug the microwave, it is trying to keep temperature cool. Fan will turn off when temperature is cooled. Unit is functioning properly. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Canyon Lake, TX 78132
Andrew
Job Details: 09/22/2023
Arrived on site and replaced previously diagnosed doors. Found LH deli door was actually another FC door. Needing LH deli drawer. Formed gaskets with heat gun and unit sealing as designed. Office to reschedule. ; ordrng 1 W10815669 (LH pantry door)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Georgetown, TX 78633
David Z
Job Details: 09/22/2023
"Arrived on site to diagnose range with orange flame in rear left burner. On arrival customer said it had now affected several burners for several days, then stopped and everything is back to normal. I showed them how to clean out the orifices. The neighborhood is still heavily under construction and the gas supply is being tapped constantly which will cause supply issues, and has been seen in other houses in the area. All working as designed at this time. Repair completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Kempner, TX 76539
Tyler
Job Details: 09/22/2023
Arrived on site for range needing previously diagnosed fan blade and nut. Upon arrival reconfirmed issue and installed parts. Found noise gone and unit working as designed. Call complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Briarcliff, TX 78669
Scott
Job Details: 09/22/2023
Arrived on site for dryer not heating . Found high limit thermostat and thermal fuse had failed . Replaced high limit and fuse . Unit is now operating properly. Recommended to give exterior venting a cleaning . Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Uhland, TX 78640
Leonardo
Job Details: 09/22/2023
"Arrived on site to test unit for left front burner not igniting and smelling gas. Test unit and found and igniter, replaced burner head with igniter test unit and unit test good no gas smell job complete."
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Manor, TX 78653
Matthew
Job Details: 09/22/2023
Arrived onsite for unit making noise while in use. Disassembled and found debris hitting motor. Removed and tested. Unit is now functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD706MPS00
Near Austin, TX 78750
Paul
Job Details: 09/22/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts and also check why the unit is not dispensing the ice. The customer stated after they set the temp in the FC to -8 degrees it made ice just fine but its not dispensing the ice. I replaced the defective FC thermistor. I found the ice chute packed with crushed ice and a few cubes. I tested the ice door and found it working properly and sealing properly. I tested the motor and found it and the auger working as designed. I removed all of the ice from the chute and all works as designed. I found the refrigerator set on crushed ice. I advised the customer on using the crushed ice setting. Call complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Del Valle, TX 78617
Matthew
Job Details: 09/22/2023
Arrived onsite for unit making noise during agitation. Upon arrival inspected unit. Ran test and confirmed noise. Removed agitator and found failed. Replace and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Austin, TX 78744
Joe Z
Job Details: 09/22/2023
Arrived on site for not spinning. Upon arrival ran Dianas got error code F7-E6 motor circuit open. Ran automatic test and all components operate correctly. Contacted JC for assistance and test motor resistance at control and is good. Replaced control and no change. Now getting error code F7-E1 tachometer missing. Replaced actuator and test unit. Unit is operating as designed. No leaks present at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Lockhart, TX 78644
Andrey
Job Details: 09/22/2023
"Arrived on site to test unit for not cooling in RC tested unit found RC evaporator frozen over, last repair was mis diagnosed, defrosted and found cracked defrost thermistor on evaporator, replaced evap fan harness with thermistors, control and UI to fix defrost issue, found that the damper is extremely rusted and split, if cooling is effected again then will need to replace damper, at this time unit is running as designed, job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Temple, TX 76501
Jonathan M
Job Details: 09/22/2023
"Arrived on site for a washing machine that wont drain. Inspected unit and work area. Confirm the customers complaint and found water still stuck inside of the drum. When attempting to turn off the washer, the unit popped up with an F9 E1 (long drain) error code. Found the unit was not even attempting to drain. Gained access to the drain pump and found one of the wires broken going to the drain pump. Checked resistance across the drain pump and found registering 20.6 ohms of resistance, indicating that the drain pump was good. Ordering the lower harness and will return with the control just in case. Rescheduled the customer to 9/27.; ordrng 1 W11568984 (Lower harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Santa Clara, TX 78124
Andrew
Job Details: 09/22/2023
Arrived on site to test unit for not filling. Customer stated 2 other men the contractor sent out stated dishwasher is not working. Found water was off. Turned water on and completed diagnostic cycle with no issues. No leaks detected. Unit is currently working as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Temple, TX 76502
Jonathan M
Job Details: 09/22/2023
"Arrived on site for a washing machine. That is not spitting out clothes. Inspected unit and work area. The customer advised that on almost every load, the unit is bouncing around and is literally causing the machine to walk. I checked the suspension and found the suspension bouncing like a basketball, indicating the suspension was bad. Ordering the suspension but Im going to bring a couple extra items just in case. Rescheduled the customer to 9/27.; ordrng 1 W11130362 (Suspension) and 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11611297 (Belt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Burnet, TX 78611
Maurice R
Job Details: 09/21/2023
Arrived onsite for Icemaker not properly working. On inspection the icemaker is only dumping ice every 6 to 8 hours the customer said that the ice in the tray is frozen in a 1 hour but it takes 5 to 6 hours to dump it unless he use the test button on the bottom of the icemaker. The FC was 0? the rc was 35? I installed a new icemaker and ordering the control board for the unit.; ordrng 1 W11558182 (Control board)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 09/21/2023
Arrived onsite for MW with no power. On inspection found that there was power to the unit put the display was not on. Ordering a ui and a controller board. When tech goes back verify the voltage. This will be the secondary control board. ; ordrng 1 W11598165 (Ui) and 1 W11325784 (Control board)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Cedar Park, TX 78613
Gerry C
Job Details: 09/21/2023
"KUIX535HPS01 Arrived to inspect leak. I found the drain connector had worked loose at the external pump and after correcting, the leaking issue was resolved. Testing revealed the circulation pump/water level sensor was not allowing the reservoir to fill properly and will require replacement. No leaks observed after correction.; ordrng 1 W11542868 (Recirc pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Andrey
Job Details: 09/21/2023
"Arrived on site to test unit for broken handle, tested unit found RC handle broken, replaced and tested, unit is now running as designed, job completed"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Georgetown, TX 78626
Lou
Job Details: 09/21/2023
"Arrived on site to inspect dryer not drying clothing. Upon further inspection, I tested the unit with the door open and the door switch closed and I found the heating element illuminating in the back left corner vent area and the unit getting hot. Using my vent test kit, I tested the airflow in the unit and the first two tests failed (photos). I removed the vent tube at the back of the unit and retested and the unit passed. I advised the customer they would need to contact the apartment complex maintenance and have the vents checked/cleaned. No lint observed within the unit and no repairs needed at this time. Job completed."
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78701
Wesley
Job Details: 09/21/2023
Arrived onsite and tested unit with overflow error. Cleared error code and reset panel. Unit is now operating as designed. Discussed findings with maintenance. All checks good.
We serviced a
WHIRLPOOL RANGE
Model AER6303MMS0
Near Georgetown, TX 78626
David Z
Job Details: 09/21/2023
Arrived on site to diagnose range with F3E0 code present. Tested temp sensor and found good reading at sensor and control. Replaced control since it was reading no temp. Retested and verified proper function. Repair completed.
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Belton, TX 76513
Tyler
Job Details: 09/21/2023
Arrived on site for dryer needing previously diagnosed mounting kit. Upon arrival reconfirmed failure and installed part. Found dryer working as designed. Call complete
We serviced a
WHIRLPOOL VENTHOOD
Model WVU37UC6FS0
Near Georgetown, TX 78628
David Z
Job Details: 09/21/2023
Arrived on site to diagnose vent hood not running the fan. Tested unit and found if it's powered on the motor just hums. Checked wiring and found the brown motor wire to the capacitor was unplugged. Plugged that in and verified proper operation. Repair completed.
We serviced a
JENN-AIR WINE COOLER
Model JUWFL242HL01
Near Austin, TX 78704
Wesley
Job Details: 09/21/2023
Arrived onsite and installed door due to cosmetic issue and determined new door had similar and even more buckling and blemishes from shipping stress. On the corners. ; ordrng 1 W11631031 (Door stainles)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503EBS01
Near Georgetown, TX 78633
Lou
Job Details: 09/21/2023
"Arrived on site to install previously diagnosed and ordered parts. Due to the RC evaporator not going into defrost properly, I removed and replaced the UI, hv control and fan scroll (cracked) and repositioned the RC evap thermistor to the suction line. Tested the unit and it is operating as designed. Per MS, no charges for any of todays visit. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Austin, TX 78748
Andrey
Job Details: 09/21/2023
"Arrived on site to test unit for not spinning properly, tested unit found striped hub and loose belt, replaced hub, cam and belt from job 391099, tested unit unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Austin, TX 78754
Joe Z
Job Details: 09/21/2023
Arrived on site for unit not draining. Upon arrival inspected unit and found connection to drain pump has failed. Replaced harness W11643701. Test unit and is operating as designed . Job complete
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near New Braunfels, TX 78130
Leonardo
Job Details: 09/21/2023
Arrived on site to test unit for burners not igniting right away and large oven not heating correctly. Test unit and found burner working correctly at this time. Turned oven on and found bad sensor. Will need to reschedule due to unit being hot. Will need new sensor. Office to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSS30C6EYB03
Near Georgetown, TX 78626
Lou
Job Details: 09/21/2023
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and it is operating as designed. Also found the unit is making ice. Customer advised that the unit stopped dispensing water and then stopped making ice. I advised the customer that the issue couldve been the reservoir freezing or the water line inside the door freezing. I advised to adjust the temps in both compartments if it continued after today. Also recommended taking a steamer and heating up the reservoir but not use a hair dryer or heat gun as it will damage the liner. No water leaks observed during service, job completed."
We serviced a
JENN-AIR VENT HOOD
Model n/a
Near Andice, TX 78628
Maurice R
Job Details: 09/21/2023
Arrived onsite for vent hood broken parts. On inspection found that 1 of the filters has a dent in it. There is some trim piece that are broke will try and order them. Ordering the filter W10169961A ; ordrng 1 W10169961A (Filter)
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Liberty Hill, TX 78642
Maurice R
Job Details: 09/21/2023
Arrived onsite for oven not reaching temperature. On interior the unit was about 10? to low. Calibrated the oven up 15?
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Manor, TX 78653
Matthew
Job Details: 09/21/2023
Arrived onsite for oven cavity light out. Upon arrival inspected unit. Found bulb failure. Set to return the 27th.; ordrng 1 W10888179 (Bulb) and 1 W11126814 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KUID308HPS01
Near Waco, TX 76712
Jonathan M
Job Details: 09/21/2023
"Arrived on site for an ice machine. That is not making ice. Inspected unit and work area. The customer advised that the unit will seemingly using a lot of water and was not making ice. Ran the unit through diagnostics and found all tests passed. I ran through when I was making cycle and found the recirculation pump over filling the reservoir with water, causing water to fill up in the ice bin did find the unit did make a full slab of ice and harvest. Went ahead and replaced the recirculation pump with the fill level sensor and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Austin, TX 78704
Wesley
Job Details: 09/21/2023
Arrived onsite and installed OWI. Unit is in storage and was not tested.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near San Marcos, TX 78666
Leonardo
Job Details: 09/21/2023
Arrived on site to test unit for error code. Reset board test unit and unit test good job complete. Unit heated to 350 job complete.
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Briarcliff, TX 78669
Paul
Job Details: 09/21/2023
Arrived onsite for a microwave that the door opens on while in use. The unit falls under Technical Service Pointer #: W11646951 and will need a door latch kit installed. Ordering W11685626 door latch kit. Office to RS.; ordrng 1 W11685626 (Latch-door kit)
We serviced a
WHIRLPOOL DRYER
Model MED6630HC2
Near Spicewood, TX 78669
Paul
Job Details: 09/21/2023
Arrived onsite for a dryer to replace the damage front and top pieces. We replaced both and after replacing them we saw a dent on the left side of the top. I took a photo. Ordering WPW10460919 top. Office to RS.; saved tckt
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Braunfels, TX 78132
Andrew
Job Details: 09/21/2023
Arrived on site to test unit for loud banging sounds. Found cam cover fell off causing noise. Not sure hot it came loose but reinstalled and was able to get screws nice and tight. Raised unit by lowering leveling legs. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78752
Matthew
Job Details: 09/21/2023
Arrived onsite for frost buildup in freezer compartment. Unit was thawed out. Disassembled and inspected found insulation debris blocking drain pan. Cleared debris. Ran diagnostics and thermistors pass. Heater is energizing. Appears clogged drain caused backup and ice buildup. Customer will monitor. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Canyon Lake, TX 78130
Andrew
Job Details: 09/21/2023
Arrived on site to test unit for FC drawer issues. Installed drawer properly and door gasket now sealing properly. No leaks detected. Advised customer on loading to prevent air flow blockage. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Austin, TX 78702
Matthew
Job Details: 09/21/2023
Arrived onsite for unit not draining properly. Upon arrival inspected and found failed drain pump. Replace pump. Tested and unit is functioning properly. No leaks present at this time.Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Elgin, TX 78621
Joe Z
Job Details: 09/21/2023
Arrived on site for loud grinding sound. Upon arriving. Ran diagnostics and got error code F7-E1 tachometer missing. Raised unit for inspection of lower components. Found actuator has failed causing cam to be out of place and cause grinding. Need to replace actuator and cam. Replaced actuator W11481722 and cam W10721967. Test unit and is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Belton, TX 76513
Tyler
Job Details: 09/21/2023
Arrived on site for refrigerator that was beeping and ui was resetting as if power loss had occurred when doors were opened. Upon arrival customer was able to provide video of ui failure and it mimicked ui power loss. Inspected door switchs but found no shorts or failures. Found correct polarity and stable 120 v from outlet with no drops. Replaced ui and hv control. Unit is working as designed call complete
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 09/21/2023
Arrived on site to test unit for orange flames. Test unit and found orange flames on all the burner. Changed valve test unit and unit still a little orange. Found customer had dehumidifier on in another room. Advised customer that will turn the flames orange job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near New Braunfels, TX 78130
Leonardo
Job Details: 09/21/2023
Arrived in site to test unit for error code for internal board malfunction. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78729
Kimo
Job Details: 09/21/2023
"Arrived onsite for a refrigerator that is forming ice under the crisper drawers. Up arrived I found ice under the crisper drawers. I removed the ice and checked the drain tube and found the it is sagging letting air into the unit which can cause this issue I also found the that right side door gasket has a hole in it. I am ordering the gasket, drain tube/extension and adhesive. And having the office reschedule return ; ordrng 1 W10917313 (GASKET-DOR) and 1 W11661572 (EXTENSION) and 2 W10841140 (ADHESIVE)s"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Briarcliff, TX 78669
Paul
Job Details: 09/21/2023
Arrived onsite for a dishwasher and while I was there the customer stated the cooktop flames were to high. I advised to call Whirlpool. I found the unit is on LP and the burner valves were never adjusted for LP. Returning with a LP conversion kit. Ordering W10853432 SPUD-ORFCE. Office to RS.; ordrng 1 W10853432 (SPUD-ORFCE)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manor, TX 78653
Matthew
Job Details: 09/21/2023
Arrived onsite for unit not dispensing ice. Disassembled and found failed motor. Replaced motor and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Austin, TX 78744
Scott
Job Details: 09/21/2023
Arrived on site for dishwasher leaking . Found tub full of water and not draining . Found plug still in disposal. Removed plug and unit is draining now . Ran diagnostics and unit is working properly. No water leaks detected at this time . Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78744
Scott
Job Details: 09/21/2023
Arrived on site for washer not getting water .found valve working but wash motor has failed . Got wash motor and heater error codes . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks at this time. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW05
Near Georgetown, TX 78633
David Z
Job Details: 09/21/2023
Arrived on site to diagnose refrigerator with Uninstaller shelf. Customer needed assistance installing the lower drawer shelf since it was removed to investigate the reservoir tubes behind it. Advised on proper process for installing shelves and general usage. Repair completed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Manor, TX 78653
Matthew
Job Details: 09/21/2023
Arrived onsite for hood light not functioning. Upon arrival inspected unit. Found control failed not sending voltage to housing. Replaced control . Tested and unit is functioning properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Dripping Springs, TX 78620
Andrey
Job Details: 09/21/2023
"Arrived on site to test unit for freezing food in left RC drawer, tested unit found damper is working properly, customer has RC set to 36 and only opens RC couple times a day, Stated to customer that recommended temp for RC is 38 but since RC is hardly opened, setting it between 39 and 41 is recommended, customer will monitor and will raise temperature to 41 if found necessary, at this time unit is running as designed, job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Dripping Springs, TX 78620
Andrey
Job Details: 09/21/2023
"Arrived on site to replace previously diagnosed ice maker, replaced ice maker and tested, checked and filled with water but not the desired amount, advised customer to replace filter and if ice production is not satisfactory to call us back, at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near New Braunfels, TX 78130
Andrey
Job Details: 09/21/2023
"Arrived on site to test unit for grinding noise, tested unit found gear case shaft has dropped causing cam not to disengage properly grinding teeth on cam pulley, replaced gear case, cam and shift actuator and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near New Braunfels, TX 78130
Leonardo
Job Details: 09/21/2023
Arrived on site to test unit for door to hard to open. Unistall unit and found insulation stuck on left hinge making door difficult to open. Removed insulation from hinge test unit and unit test good job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Georgetown, TX 78626
Lou
Job Details: 09/21/2023
"Arrived on site to inspect range oven not heating. Upon further inspection, the customer advised that is showing an error code and wont heat. I placed the unit in diagnostics showing error code F3E0-bad sensor. I pulled the unit out and tested the sensor and harness and found both good. Following the tech sheet for the error code, I removed and replaced the sensor and tested the unit and it is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Spicewood, TX 78669
Paul
Job Details: 09/21/2023
Arrived onsite for a washer that is not dispensing detergent. I checked the washer for stored error codes and found none. I ran the diagnostics cycle and tested voltage at the molex for the detergent pump and had 120VAC and found detergent entering the machine. I showed the customer the suds in the machine. The customer had the detergent concentration set on 6 and it should have been on 2 for the detergent they are using. I set the hardness selection to hard for their water. I ran a normal cycle and found the pump running when it called for detergent. I explained to the customer that it is going to sense the load weight and pump the detergent accordingly by what the washer senses. I explained that they should not see suds like I showed him during the diagnostics test and only see a few bubbles. The machine is working as designed. There were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW1
Near Uhland, TX 78640
Andrey
Job Details: 09/21/2023
"Arrived on site to test unit for long dry times, tested unit found no air movement when lint screen removed, went outside and found vent completely clogged, advised customer not to run unit until the screen and vent has been cleaned, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Pflugerville, TX 78660
Kimo
Job Details: 09/21/2023
Arrived onsite to install a ice maker. Upon arrived I installed the new ice maker and tested the unit and found the unit operating as designed.no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78730
Paul
Job Details: 09/21/2023
Arrived onsite for a dishwasher that hasnt heated since the element and pump were replaced. I found the right side element wire had come disconnected. I tightened the spade connector and connected it to the element. I tested the dishwasher and found it heating and working as designed. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Austin, TX 78744
Scott
Job Details: 09/21/2023
Arrived on site for microwave not starting . Readjusted interlocks . Ran test heat of water . Heating to wp specs. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFW02
Near Austin, TX 78748
Scott
Job Details: 09/21/2023
"Arrived on site ,replaced door and badge . No other issues found . Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ1
Near New Braunfels, TX 78130
Leonardo
Job Details: 09/21/2023
Arrived on site to test unit for unit smoking and turned power off. Test unit and found transformer wires that connect to the magnetron melted and burned out. Called safety and they asked if there was more and I advised safety I didnt know because I couldnt test the unit till we replaced magnetron capacitor and diode and transformer. They will call customer and talked to them about the next step job complete. #7737325722
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78717
Gerry C
Job Details: 09/21/2023
SV on arrival found FC door not sealing. Removed gasket and found liner insulation was mismanufactured in FC door. Attempted to replace seal. Found would not correct issue due to defective door. FC door required for repair. LW10648583. Office to contact the customer to arrange return service. No leaks observed during service. ; ordrng 1 LW10648583 (Fc door)