Arrived on site for a refrigerator GI6SARXXF06 bridging ice. I found the ice was bridged on the whole tray. Possibly due to a bad valve. I raised the front of the refrigerator while I was on site. Also found the right gasket is torn. I'm ordering a W10830055 gasket and bringing back the existing parts. No leaks detected while on site. ; ordrng 1 W10830055 (Gasket)

"Arrived on site for LR burner not igniting. Upon arrival, found ignition stem is faulty. Proceeded to replace W11590060 LR orfice holder. Tested unit and now unit is functioning as designed"

Arrived on site for unit making abnormal noise when tumbling. Proceeded to remove front cover and found metal debris in between the front panel and drum felt. Presented to customer and removed debris. Tested unit and now unit is functioning as designed. No parts needed.

"Arrived on site for upper oven Bake igniter not working. Upon arrival, ran test cycle for upper oven Bake and found igniter not glowing. Proceeded to replace W11596211 igniter. Tested unit and now unit is functioning as designed"

"Arrived on site to look at model MEDB835DC4 for customer complaint of loud noise. Found issue with the idler seized, I used repair kit part number 4392067 to resolve noise issue, unit tested good."

"Arrived on site to look at model WRMF3636RV00 for customer complaint of ice issue. I found ice getting hung up on bail arm, I adjusted bail arm, unit tested good. No parts needed at this time."

Arrived on site to install previously diagnosed and ordered parts per previous technician. I installed the FC door and the plug and button plug. I will need to order one more button plug WPW10520304. Office to schedule return service WP2212648 LW10668769 WPW10520304; ordrng 1 WPW10520304 (Button plug)

"Arrived on site to inspect refrigerator making loud noises during operation, upon further inspection I was able to determine that the noise was caused by vibration by the front panel of the dog house compartment. I installed some foam from my truck stock to dampen the vibration. The refrigerator is no longer making noise. No water leaks observed during service."

"Arrived on site for refrigerator WRB322DMBM05 frosting up and light not working. Inspected unit and found gasket worn on bottom left side, That is allowing warm air migration and frost to build up inside freezer. The frost is what is leading to the FC light switch getting stuck in closed position and not allowing light to turn on. Ordering gasket. Office to reschedule ; ordrng 1 W10443316 (Freezer gasket)"

Arrived onsite for dishwasher KDTM404KPS0 beeping and not starting a cycle. Found stored error was for float switch. Checked tray and found dry but previous sign of water that had dried. Customer has used unit since incident successfully 3 times. No current signs of water. Ran unit and did not see any signs of a leak. Customer will monitor.

Apartment 2210. Arrived onsite for dryer WED5620HW2 not heating. On arrival found apartment has no power. Advised management that power would need to be restored to test unit. Maintenance will need to call back in when power is restored.

Arrived onsite for washer WTW4955HW3 leaving stains on clothes. Found issue is intermittent and usually when Mr uses the machine. Found that cycle selections are not being used correctly. Customer is using hot water on colored clothes and running full size cycles using only quick wash. When Mrs utilizes selections there are no issues. Explained use and care with customer. Unit is functioning properly. Job complete.

"Arrived onsite for range WFES3030RS0 not powering on. On arrival found breaker tripped. Spoke to customer and found that is is the second time this has happened and both while not using the unit (overnight). Called techline for repeat issue. Spoke to Derrick SN# 21816985. Once breaker was flipped back, it ran and cycled without issue for over 40 min. Tech referenced Service pointer w11525530 for nuisance tripping. The customer, along with the builder, will need to reach out to break or manufacturer for updated breaker type with higher tolerance. Gave customer contact info for breaker manufacturer. Job complete"

Arrived on site for dishwasher not working. Since last repair they used it twice but it never dried. On third time it started flashing and no longer turns on. Found clean light flashing 7 blinks. This indicates a heater problem. Removed from counter. Checked heater and it was good. Followed wiring and found bl/rd wire was not connected to thermal switch. Properly connected and ran automatic test. All working fine. Heating properly. Call complete. No leaks. No parts.

"Arrived on site for washer making noise during spin, clothes are wrinkled, soap still in unit. No errors showing. Diagnostics passed again. Ran unit with clothes. All normal sounds. Ran with clothes and waited through a cycle. Rinse happened during spin.. it just put water on the clothes while it was spinning. It never filled and agitated during spin. Called tech line. This is designed of washer. It has spray rinse. Advised to use less soap. Run a washer cleaner. Is soap is left then it may be in the clothes. Case 21815117."

Arrived on site with parts ordered for F5e1. Removed door panell replaced door switch and strike. Replaced retainer. Ran authomaticntest cycle and found unit did not have voltage. Removed from wall and found plug not pushed in all the way. Reset plug and ran automatic test cycle. All working normally. No leaks. Call complete. WPW10653840

Arrived on site for dryer making noise. Removed front panel. Found black dusting from the support wheel and pulley wheel. Replaced support wheels and pulley. Verified operation. Call complete 12001541

Arrived on site for a washer WTW4816FW3 not cycling. Found an F3E1 error code. Customer said it starts but will drain and not complete the cycle. I replaced the control w11603810 and calibrated the unit. Ran a full factory cycle with no errors. No leaks detected while on site.

"MMV6190FZ2 Arrived on site for a otr microwave, making nosies and light issues. On arrival, I verified the nosies, but also, the door switches are going out . The client said sometimes the interior light turns off and the microwave doesn't work. I ordered the door switches, transformer, and the control board. Office, please reschedule the client for next available date. Returning parts will be needed.; ordrng 1 W11361144 (Control board) and 2 W11197766 (Door switches)s and 1 W11371718 (Transformer)"

Arrived onsite for unit not washing dishes. I found a F4E3 wash motor failure and confirmed no spraying is occurring. I replaced the W11025157 PUMP AND MOTOR and tested unit while observing for leaks. No leaks present and unit is operating as designed. Call complete.

Arrived onsite for washer notmdraining or spinning. I found the unit locked out. After getting the door opened i found 2 bra pads sitting in the basket with water. I removed the front panel and drained the water. I found 2 more bra pads stuck in the drain filter. Cleaned out filter and tested unit. Unit operates as designed and I advised the customer to use the mesh bags for any bra pads. Customer understands. Call complete. No parts isntalled. Checked top hose to ensure none got tucked up and nothing present.

Arrived onsite for oven not getting hot enough. I confirmed the unit was averaging at 333 degrees. I gave the customer a option of either 15 or 20 positive offset. Customer wanted 20 and I tested the unit and found it averaging at 360 now. Customer staisfied. Call complete. Showed customer how to calibrate.

Arrived onsite for faucet switch broken. I found the faucet switch not actuating and broken. I replaced the W11569112 FAUCET DISPENSER AND W11550898 BEZEL and unit now dispenses from faucet. I advised customer that their water hose is leaking from the cremp and will need a new one as it is slowly dripping water. Call complete.

"Arrived on site to test unit for not latching properly, tested unit found a constant clicking from the latch, latch provided was not correct, ordering correct part and reschedule for 12/11; ordrng 1 W11670519 (Latch)"

"Arrived on site to diagnose customers concern regarding damaged range grates. Inspected the unit and found multiple grates with visible damage, including discoloration and surface deterioration consistent with harsh cleaning chemicals or abrasive cleaning methods. Retrieved the replacement grates from the truck however upon inspection, one of the new grates had a noticeable chip and could not be installed. Advised customer of findings. Ordering a new set of grates Office will contact the customer to reschedule once parts arrive.; ordrng 1 W11603169 (Grates)"

"Arrived on site to test unit for gas leak, tested unit found leak coming from regulator tightened regulator and tested with bubble solution, found no more leaks called safety to document case number 21761997, no leaks detected job complete no parts installed"

"Arrived on site with parts ordered. Unit was defrosted and unplugged. Removed all parts off door. Replaced left door, user interface, main control, seperate, and plate. Reassembled and verified operation. Allow 24 hours to cool. Call complete."

Arrived on site for dishwasher door not working. Also door doesnt close properly. Automatic opener stuck open. Entered diagnostics and found f5e1. Removed door latch and skipped through automatic test to step 8 for the automatic door opener. It did close. Found door get hung up because the tile is not all the way under the dishwasher. Right leg had fallen off tile. Put back on tile and door closes properly. Advised customer a shim behind the tile may be needed. Ran automatic test cycle. All components working. Call complete

"Arrived on site for oven not holding temperature. Removed from wall. Checked sensor at 1.1k. Verified elements are good and not shorted. Bake elements pulls 12 amps, broil elements pulls 16. All working as designed. Verified oven does hit temperature and turns bake element back on. Advised customer to wait 10 min after preheat. Call complete . 162.36 Auth code: MLU34L"

"Arrived on site to inspect washer WTW4816FW3 drain pump constantly on. Upon further inspection, I plugged the unit in, and immediately, the drain pump turned on. I placed the unit in diagnostics showing error code F3E2-pressure sensor fault. I verified the model and serial numbers to the numbers in the service pointer W11766193. I gained access to the main control and removed and replaced the control. I calibrated the unit and tested it in diagnostics. The unit is operating as designed, and no watewere observed during service, job completed. W11603810"

"WTW4855HW3: Wash plate or agitator does not come with new bolt. cannot install new gearcase or wash plate or agitator because grommet from old agitator is missing and will not seat properly. The washer will not fit down into the hole where the grommet goes; have to order bolt, For the washing machine, we'll install gearcase and agitator, On return visit, no leak detected at time of service.; ordrng 1 W11223765 (Wash plate bolt)"

"Model WFW4720RW0. Customer reported door not closing properly, eventually flashing the F5E2 fault code (door lock issue). Verified fault. Removed and replaced door latch W11733849 and door strike W11316914. Washed machine several times; door locks properly. Washer working as intended, no leaks detected at times of service."

"WTW4816FW3. Called techline and documented issue with washer. Checked outlet and voltage 117vac; polarity is good and ground was not open or shorted. Techline is sending up to engineering. Techline said to replace board with new one. Installed new control board W11603810 and harness w11652038. recalibrated unit, and ran auto test. Washer is working as intended. No leaks detected time of service. Case# 21795913."

"Arrived on site to inspect ice machine model KUIX535HPS02 not producing ice. upon further inspection, I placed the unit into diagnostics and tested all functions and found there was no water flow into the reservoir. I removed the filter and tested again and found the water flow to be restored. The filter was restricting the flow. The customer provided a new filter. I installed the new filter and tested the unit and it is now operating as designed. No water leaks observed during service."

Arrived on site for a refrigerator JBSFS48NMX00 with a damaged door. Found both doors are separating due to an installation issue. I called techline and they couldn't find the part number for the outer door. Both inner and outer doors will need to be replaced. I advised the customer to call trade care per techlines advice. I attached pictures of the damage. Case #21793558.

Arrived on site for washer stuck in drain mode . Ran diagnostics got pressure sensor error code . Replaced control. Ran calibration and diagnostics test wash. All checked normal. No water leaks detected at time of service. Job complete

Arrived on site to install ordered parts on a dishwasher WDT970SAHZ0. I installed the rack w10728863 and brackets wp8269145. Unit is operating as designed now. No leaks detected while on site.

"Refrigerator WRFF3736SW00. Customer stated that the ice maker in the refrigerator section was not making ice. Found F8E1 and F8E2 fault codes, indicating icebox thermistor failure and ice maker thermistor failure. Will need to replace icemaker. When icemaker arrives, no leaks detected the time of service.; O-emld tckt"

"Verified model WDT970SAKZ0. Customer reported dishwasher not draining; unit would just hum. Checked drain pumpno obstructions found. Drain pump motor was burnt out. Removed and replaced drain pump w11412291. Unit filled, washed, and drained properly; dishwasher working as intended. No leaks detected to henomsaurus. NO WATER LEAKS OBSERVED DURING SERVICE."

"MVW6200KW1. Customer stated water was barely coming in, just a drizzle. Ran diagnostics and found F8E1 fault code (long fill). Removed and replaced water valve assembly W11396714. Tested: washing machine water coming in at normal pressure. Noticed hot water was shut off. Advised customer: if using only cold water, select tap cold; otherwise, it will call for hot and fault out if not available. Washing machine working as intended. No leaks at time of service."

Arrived on site for otr microwave not heating . Interlocks checked normal. Replaced mag and dioed . Unit is now heating properly . No other issues found . Job complete

"Arrived on site for refrigerator model ASI2575GRW11 not cooling properly. Customer advised unit worked great since last repair but upper freezer and refrigerator sections suddenly stopped cooling; bottom freezer still works. Found evidence of a defrost issue in freezer. Removed evaporator cover, checked defrost thermistor resistance at 20.9 ohms (3 degrees Fahrenheit)within range for heater. Defrosted unit manually, replaced defrost thermistor WPW10384183 and control board W11546690. Tested unit; operating as designed with no leaks present during service. Call complete. WPW10384183, W11546690"

"Arrived on site for no cool. Unit running warm in freezer compartment, gained access to compressor,compressor running no heat of discharge tube diagnosed a sealed system failure ordering a new evaporator and compressor; ordrng 1 W11536253 (Evaporator) and 1 W10233960 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)"

"Arrived on site to install previously diagnosed parts on an electric dryer model RED4516FW0. Inspected unit and work area. I replaced the operating thermostat WP3387134 and thermal cut off W10900067 and tested the unit. I found the unit tumble, heat, and fluctuate between a 169?F and a 122?F, averaging a temperature of a 146?F. The unit is working and operating as designed. Call complete."

"Arrived on site for customer complaint of unit leaking, found loose hose connection at hot water valve. I tightend hose connection and tested valves, unit tested good, no leaks after repair."

"Arrived on site for dryer making loud rattling noise . Found screws holding motor mount plate loose , could turn one on them with fingers . Tightened down screw. Unit is now sounding good normal. No lint build up detected at time of service. Job complete"

Arrived on site for dryer making noise . Found blower wheel cracked. Replaced blower wheel . Unit is now operating normally . No lint build up at time of service . Job complete

"Arrived on site for auger motor issues. Test motor after depressing paddle motor would constantly running,replaced the ui and main control powered unit on tested ice dispenser unit working as designed. W11518204,w11449482"

"Arrived on site for washer WTW5100HC2 with issues of dented cabinet and sometimes leaks water. Upon arrival , customer states that the water occasionally leaks from the standpipe and showed the dents and dings on cabinet. I contacted claims and am told that these accidental damages are covered under the 3rd party warranty . I test and inspected entire unit. Unit fills and washes correctly. There are no leaks coming from unit. When Inspecting hoses found all lower components covered in thick, greasy , stick substance. Unit is going to need to be completely rebuilt. Ordering gearcase, wash plate , Cabinet, shield, belt, cam, actuator, motor, capacitor, spanner nut, leveling feet, and 2 hour weigh time. Office to reschedule ; ordrng 1 W10676681 (Cabinet) and 1 W11213957 (Leveling feet) and 1 W10752283 (Wash plate) and 1 W11449840 (Gearcase) and 1 W11551646 (Spanner nut) and 1 W11026785 (Motor) and 1 W11239857 (Belt) and 1 W11409708 (Shield) and 1 W10721967 (Cam) and 1 W11481722 (Actuator) and 1 W11395618 (Capacitor) and 1 2hourweigh (2 hour weigh)"

"Arrived on site for freezer not cooling. On arrival, confirmed issue and found unit of fifty degrees.But upon further inspection found no leaks in the system or uv dye, anywhere. I pulled a vacuum and waited thirty minutes to see if unit had a leak and could not verify any leak, then recharge system with fifty grams of r six hundred and waited until the coil was completely frosted over and found temperatures drop between fifty and sixty degrees within fifteen minutes of running. Informed customers will allow twenty four hours to unit to stabilize temps.Call complete."

Arrived to 3102 for not dispensing ice. Ice container full tested ice dispenser motor running no ice dispensing removed container found defective coupling on container ordering new container. Rescheduling for 12/9; ordrng 1 W11347840 (Ice cont) and 1 WP2220458 (Coupling) and 1 W11573761 (Chute)

"Arrived on site for washing machine, making a loud grinding noise. On arrival confirmed issue and found f7e1 & f7e5 in diagnostic. I found oil leaking from gear case and had ruined actuator cam capacitor belt. I also couldn't remove the wash plate. I ended up installingnW11449840 gearcase, w10902814 washplate, wpw10006384 belt, w11481722 actuator, w10721967 cam, w11395518 cap. Alright, tested washington crown.No leaks and unit working as a designed call complete"

"Arrived on site. Talked to contactor unable to enter unit due to safety and inspections contractor requested door be left,left door for customer w11178521,lw10648583"

"Arrived on site for dryer, not heating properly at all. On arrival, I found the high limit cutoff, broken, element coils were starting to sag, and the event hose was kink, causing an air blockage. I replaced 279838 element 279816 highlimit cutoff kit and adjust the dryer to fix hose and found it working as designed call complete."

"Arrived on site for refrigerator not showing correct Temp display. On arrival, found unit had been set to celsius and not fahrenheit, causing unit not to cool properly. After adjusting settings, I found water dispenser and rest of refrigerator working as designed with no issues or leaks call, complete."

"Arrived on site for dishwasher, not draining water at the end of a cycle. On arrival, confirmed issue and found the propeller from the drain motor broken off Add the drain hose, not properly raised under the sink. I adjusted hose and installed new pump w 10876537 and found dishwasher working as designed with no leaks call complete."

"WRS321SDHZ08 Arrived on site for a refrigerator not making ice. On arrival, I tested the icemaker, part has failed, not responding. . I tried to despense water only a few drops came out. I tried removing the filter and the filter in the water housing is stuck it will not come out. I tried switching settings on the display, not responding . The icemaker ,housing,and ui control and icedoor will need to be replaced. I'm ordering the light switch on the FC side ui control, and the ice door. Returning parts will be needed. Office please reschedule the client for the soonest availability . No water leaks visible from main water supply ; ordrng 1 W11678833 (Ice door) and 1 W11518204 (Ui control) and 1 W11396033 (Switch)"

"WTW8500DC2 Arrived on site for a washer with error code LF. On arrival, I ran diagnostic and found error code F3E2 and F8E1 failed water valve. I replaced the water valves and the control due to the control having burn marks on the water valve connections. I calibrated, then tested the product, still isn't despenseing water. I looked closely at the wireharness from the water valves to the control board it had burn marks on it as well. I ordered the wireharness. I rescheduled client for 12/9/25 no water leaks visible from the main water supply. ; ordrng 1 W11193817 (Wireharness)"

"Arrived on site to install ordered parts on a washer WETLV27HW3. The control that was sent was in an open box, when I installed it the unit had the same issue. I replaced the valve w11222849 but still got the long fill error. I'm reordering the control for the return visit. ; schdld next appmnt for 12/10 WED !"

"Arrived on site for no ice. Ran diagnostic compressor not powering on,removed unit from enclosure, removed start device housing found burned and broken neutral wire,added a new connector ran compressor test passed waited even frost formed on evaporator plate uploaded pictures of frost,damaged wire and frost during hot gas stage. Ordering water pan that sits above compressor and new start relay. ; ordrng 1 WP2217224 (Relay start) and 1 W10615506 (Water pan) and 1 W11542867 (Pump) and 1 W10881366 (Valve) and 1 WPW10511923 (Thermistor) and 1 W11539855 (Drain pump)"

Arrived on site for a refrigerator WRS315SDHM12 not making ice. I found the actual complaint is that it's not dispensing. Also found the dispenser motor is locked up. I'm ordering the W11671282 motor for the return visit. Nobody is available to sign ; ordrng 1 W11671282 (Motor)

Arrived on site to install previously diagnosed part on a microwave model WMH31017HS10. I replaced the control panel W11175576 and tested the unit. The unit it began to work and operate as designed. Call complete.

"WTW7000DW4 Arrived on site for a washer off balance. On arrival, I verified that the suspension had failed. I looked under the washer to make sure no oil leaks from the gearcase. Oil free i replaced the suspension ,calibrated then tested product is working as its designed no water leaks visible from main water supply"

Arrived onsite for unit making vibration noise. Maintenance stated it sounded like the compressor. When onsite with maintenance unit didn't make noise that was heard previously and they stated it sounds good now. I found the doors off level when pushed in the cabinet. I releveled the doors and maintenance stated it sounds even more quiet. Due to the unit not making noise at time of service I told maintenance if it's to come back to get a video so we can pinpoint where the noise can be from. Call complete. No leaks.

"JFFCC72EHL03 Arrived on site from previous tech to install parts. Installed parts ordered and requested to install ,Orion board ui,control, door ui. Plugged in tested product is working as its designed no sounds. No water leaks visible from the main water supply."

"KRFF507HPS03 Arrived on site for a refrigerator with handle issues and the crisp drawer not staying closed. On arrival, I the refrigerator was tilted forward, causing the drawer to open. I adjusted the legs that took care of that issue. The handle was loose. I tightened it. Another issue that the client noticed was that it was making nosies. While I was on site, I verified the damper was making the nosies . I ordered the damper and rescheduled for 12/9/25. No water leaks visible from main water supply. ; ordrng 1 WPW10479155 (Damper)"

Arrived onsite for unit continuously draining. I confirmed unit drains when plugged in and found a F3E1 pressure sensor failure present. I replaced the W11603810 CONTROL under s-code S153EB and tested unit. Unit is now operating as designed and no longer constantly drains. Call complete.

"Arrived onsite for previously diagnosed parts. I replaced W11596211,WP4159193,WP7101P434-60, AND W11174122. Tested unit and it now heats as deisgned. No leaks. Call complete."

Arrived onsite for unit with manufacturer defect/damage. I found the ui in the front and door to have manufacturer defects on the coating. Documented photos and will need to order LW11255360 DOR for repair. I found the unit not making ice due to the RC being set to minimum temp and the water supply turned off. After turning on supply I ran a test and icemaker is working. Office to RS.; ordrng 1 LW11255360 (Dor)

"Arrived onsite for unit constantly draining. I found when unit is plugged in drain pump runs constantly. I verified a F3E1 pressure sensor failure present, I replaced the W11603810 CONTROL and tested unit. Found unit now working as designed. Call complete."

Arrived on site for freezer icemaker not working. Found frozen ice in icemaker tray. Jumped to and h and found freezer icemaker does not cycle. Replaced icemaker. Verified operarion. Icemaker fills and cycles. Call complete. W10886931

"Arrived on site with parts ordered. Replaced main control, user interface and side door ui for communication issues. Replaced torn door gasket. Used heat gun to form gasket. Verified operation. Call complete W11664342"

"Arrived on site with new drum. Removed from closet, replaced drum. Reassembled and verified operation. Call complete."

"Arrived on site for refrigerator not dispensing ice or water, unit is making ice but it is frosty on bottom. Found mold on dispenser door. Found the water pad is shorted. Will need new dispenser door and dispenser pad. Replaced dispenser door and water pad. Still having trouble. Replaced user interface as well. Now working properly. Call complete"

"washer model LSN2000PW3: Verified washing machine was leaking from vacuum brake. Vacuum brake had a crack; removed and replaced vacuum brake wp3360977. Tested: washing machine filled with water, agitated, drained, and spun. Washing machine working as intended. No leaks at time of service."

Arrived on site for a dishwasher WDT730HAMZ0 starting on its own. I found the start button wasn't responding so I replaced the control w11637583. I ran in factory mode and everything worked as designed. No leaks detected while on site.

"Arrived on site to diagnose ice machine KUID518SPS00 making noise when in use, and also having issues removing filter cover. Examined unit and found after unit has been running for a bit, there is a fairly quiet chirping noise. Chirping seems to be coming from the compressor or machine compartment. I popped the cover off for the filter and assisted with installing a filter. I adjusted the leveling feet, and added a truck stock sound pad (W11113654) to remove the noise. Unit now working as designed and making healthy ice. No water leaks observed.; ordrng 1 W11113654 (Sound pad - replenishment)"

"Arrived on site to test unit for not releasing detergent or rinse aid, tested unit found failed dispenser, replaced dispenser and tested unit is now running as designed no leaks detected job complete installed W10861000"

"Arrived on site to replace previously diagnosed control and thermistor, replaced parts and cleaned condenser coils, unit is now running as designed job complete installed WP8577274, W11565029"

Arrived on site for unit making noises. Upon arrival ran diagnostics found no error codes stored at this time. Ran test cycle unit completed cycle with no noise. Spoke with customer said unit makes the noise on every wash cycle they run. Inspected underneath but could not get screw off to examine rotor and stator scre is completely seized. Issue could be with rotor and stator but again can not get screw off ordering roto stator and scre. Office to reschedule; ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor) and 1 W10752189 (Screw)

"Arrived on site to look at model WDT730PAHZ0 for customer complaint of unit not heating. Found f7e1 error code, no heat, ran diagnostic test cycle, found issue with the heating element. I replaced heating element, unit tested good. Part used w10518394"

"Arrived onsite for range WFG550S0LZ4, bake not heating. Inspected and found igniter grounding out to items in the storage drawer. Removed items and tested. 3 successful test in a row. Unit is functioning properly. Recommended placing minimal items in storage. Job complete"

Arrived onsite for refrigerator WRS331SDHM08 not cooling in both sections. Ran checks and found RC and FC thermistorsreadingthe same. Compressor was kicking off after 2 minutes as if temperature was satisfactory. Replaced diffuser assembly which includes thermistors. Tested and now unit is running properly. Job complete

Arrived onsite for dryer MGD6200KW4 not heating properly. Customer stated has to run more than once and has noticed lint buildup on the backside of the lint screen. Inspected and ran air flow test. Test failed. Unit does not have good air flow. Heating components are functioning. Advised customer to get into contact with the lanlord and have the external ventilation cleaned. Job complete

"Arrived onsite for dryer WGD4850HW2 not heating at all. Ran test and confirmed unit will run and attempted to ignite but failed. Inspected further and found no gas entering unit. Removed gas line from dryer and with valve in on position, no gas was coming through. Customer notified builder immediately. Connected gas line back and turned valve to off position for safety. Also left unit unplugged. Builder will correct the issue. Job complete"

"Arrived onsite for refrigerator WRT311FZDM02 not freezing properly. Checked pressure and unit was still charged. However, pressure would not equalize in a timely manner. Could hear refrigerant sputtering in the lines. Spoke to PR and recommended replacing drier and running extended vacuum. Did as instructed and re charged system. Advised customer to monitor over 24-48 hrs"

"Arrived on site to replace a damaged microwave door.Unboxed the new replacement door and inspected it thoroughly, confirming there was no shipping or cosmetic damage. Removed the old damaged door and installed the new door securely, ensuring hinges and mounting points were properly aligned. Tested the unit by opening and closing the door several times and running a heating cycle to verify proper door engagement and operation. Unit tested good with no issues. Had the customer inspect the newly installed door, and they confirmed there was no damage and that the door operated correctly. Job complete."

"Arrived on site to replace the magnetron and transformer for the microwave. Removed the outer cover to gain access to the internal components. Carefully disconnected the high-voltage wiring and removed the failed magnetron and transformer. Installed the new magnetron and transformer, ensuring all mounting points were secure and all electrical connections were properly reattached. Reassembled the unit and performed multiple heating tests with a cup of water. Microwave heated correctly on all cycles with no abnormal noises or smells. Unit is operating as designed at this time. Job complete."

"Arrived to 2203 for RC door scratch. Upon arrival, confirmed left side RC door has scratch. Proceeded to replace W11734730 LC RC door. Took before and after photos. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site to replace previously ordered part. Upon arrival, proceeded to replace W11797439 valve. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived to 2417 for unit stuck on drain mode. Upon arrival, unit was unplugged. Plugged in unit and immediately started draining. Proceeded to replace W11603811 control and made sure there are no restrictions and kinks on the pressure hose. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time. Special project S153EB performed"

"Arrived to unit 5301 for oven setting changing from C to F. Upon arrival, checked incoming voltage and found correct voltage present. Proceeded to replace W11747115 control. Tested unit and now unit is functioning as designed."

"Arrived on site to apartment 10107 for noise from fan. Upon arrival, inspected unit and found water leaking from icemaker fill tube into evaporator fan. Test ice dispenser and dispensing ice correctly . Ordering tube kit and fan motor ; ordrng 1 W11750811 (Tube kit) and 1 Permagum (Permagum) and 1 WP2315549 (Fan motor)"

"Arrived on site to apartment 5111 to install previously ordered part. Upon arrival, found new part is incorrect. Contacted parts department and ordering correct part also need parts research for knob; ordrng 1 WPW10434452 (LF infinity switch) and 1 Knob (Knob)"

"KRMF706ESS05 Service ReportArrived on-site to diagnose the unit for water leaking from the dispenser. Upon testing, found that ice inside the dispenser chute was melting and dripping out. Inspected the FC evaporator and discovered it completely frozen over with a heavy frost buildup extending beyond the evaporator cover. After performing full diagnostics and consulting with Tech Support, determined that the unit is experiencing a defrost system failure. The refrigerator is operating erratically and developing additional issues during testing, indicating control-related failures.To correct the condition, I recommend replacing all electronic controls, the FC evaporator harness with fan, and the RC evaporator harness. The unit will require a complete manual defrost prior to the return visit. I advised the customer to unplug the refrigerator three days before our next appointment to ensure all ice has melted and the system is fully accessible.The return visit will require approximately 3 hours for completion. Parts have been ordered, and the appointment has been rescheduled for 12/11. The customer is requesting a morning appointment.; ordrng 1 WPW10624574 (High voltage board) and 1 WPW10675033 (Main control) and 1 WPW10389152 (Support) and 1 W11577100 (Ui) and 1 W11575358 (Fc evaporator motor)"

"Arrived on site for high pitch humming noise when microwave is in use. Upon arrival, tested microwave and found noise coming from the turn table motor. Will need 2nd man to help assist lifting microwave off the oven to replace part. Next techs to replace ring turn table and applied food safe grease to the wheels along with replacing turn table motor. Ordering WP542638 food safe grease. Office to reschedule ; ordrng 1 WP542638 (Grease)"

"Arrived on site to follow up on under counter built-in refrigerator KUBR314KSS00 with noise and odor complaints. Odor smelled like oil and was present inside the cavity and in the evap pan. Cleaned out the evap pan to remove potential odor sources, which could reach the interior via the drain line. Unit produced a 'Darth Vader'-like noise traced to the evaporator tubing (top left of evap, where cap tube and suction line connect). Noise was a gurgling sound, likely due to a restriction in the evaporator and almost certainly oil-related. When compressor turned off, heard running water and hissing from the same area. Took video and called findings into tech line, SR21796715. After discussion, no repair recommended at this time; unit shows no cooling loss, and noises are cosmetic/nuisance only. Advised to continue operating unless cooling ceases. Discussed findings with homeowner and recommended follow-up if cooling stops. Oil smell may indicate hairline crack or leak in evaporator, which is non-serviceable on this unit. No further repairs attempted; customer to follow up if cooling stops."

"Arrived on site to look at model WTW4855HW3 for customer complaint of unit running drain pump constantly. Found issue with control board, ordering control ; O-emld tckt"

"Arrived on site to diagnose oven WFG320M0BS3 that is not heating. Examined unit and found igniter element is not glowing at all. Tested igniter and found the wiring tail has a break in it, and continuity goes in and out. Replaced igniter with new W11176454 and tested. Verified unit comes on and heats correctly. No gas leaks observed."

"Arrived on site to diagnose dishwasher GU2475XTVY1 not starting with flashing lights. Found 2 LEDs rapidly blinking, and no presses were being recognized. Reset power and tried again; only the 4 hour delay light worked regardless of input. Inspected control and found burnt spot on ribbon cable for control panel, causing failure. Replaced control panel with new user interface control panel WPW10175241. Tested unit and found everything working as designed. No water leaks found. ; O-emld tckt"