"Arrived on site to follow up on refrigerator not keeping temp and also leaking. On arrival was able to clarify 2 separate issues, first was that items in the pullout deli drawer drawer only seem to be spoiling much faster. Second, a large amount of condensation is building on the freezer door gasket, as well as a little frost in the front top section of the freezer. I found the drawer vent was closed almost completely, so I opened it up to allow more cold air in. RC temp was 37, freezer temp 2. I also adjusted the freezer door by raising it 1/8 inch or so. The top of the gasket was barely making contact with the liner, and likely letting air in if door wasn't perfectly positioned. This should resolve all issues present. I also set the mullion heaters off sensor operation and to always on. No parts needed. Repair completed."

Arrived on site to test unit for not reaching set temps. Ran unit to 350? and allowed elements to cycle. Unit is working as designed. Advised contractor on against use of hanging thermometers as they cannot keep up with temp fluctuations as stated in owners manual. No parts replaced. Job complete.

Arrived on site for no cool. Removed compressor cover found oil sprayed on cover traced location of leak found crack at suction line entering compressor compressor not powering on due to leak ordering a new compressor; ordrng 1 W11580057 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve) and 1 R600 (R600)

Arrived on site with liner repair kit. Installed repair kit. Verified operation. Call complete. 8201700

"Arrived on site to test unit sparking, tested unit found shorted diode causing it to arc out into the capacitor damaging the connection, replaced capacitor, magnetron and diode, tested unit unit is now running as designed, Job completed installed W10850446, W10754299, W11256462"

"Arrived on site for low ice production . Ran diagnostics. Everything is functioning normally , did find lines a bit warmer than normal. . Did find coils covered . Cleaned coils off . Reran diagnostics and getting a frost pattern . Recommend monitoring over week end to see if production improves . In case of call back recommended sealed system ( compressor and chill plate . Job complete"

"Arrived on site to test unit for elements not heating, tested unit found left rear and front elements shorted, replaced and tested, unit is now running as designed job complete installed W11396792, W11396790"

"Arrived on site to replace burner assembly diagnosed on previous trip. Replaced rear left burner, tested unit, unit is running as intended. Light has turned off. Job complete. USED WPW10342780"

"Arrived on site to test unit for thumping noise. Ran diagnostic cycle and heard the unit knocking and rubbing. Inspected under unit, found rotor bolt loose and found slider rubbing on the clutch. Replaced slider (W10734521), clutch (W10754448), and secured rotor bolt. Noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

"Arrived on site for not heating and damaging cabinets . Found paint peeling from cabinet and moisture in control panel. Door gasket may not be sealing properly allowing steam to escape ordering console ,inner door . Call to set return ; ordrng 1 W11684570 (Inner door) and 1 WPW10128850 (Arm)"

"WFG550S0LZ0 Arrived to inspect oven ignition issues. The unit had difficulties igniting the bake and broil tubes and when ignited, would not fully produce flame. I found both air shutters were incorrectly set to fully open, creating a too-lean condition. After correctly setting the air shutters, the issue was resolved. No gas leaks detected during service."

Arrived on site and replaced previously diagnosed wash basket(W11172199) and suspension(W11217817). Unable to test unit no water or power provided. Job complete.

"Arrived on site for excessive shaking/ vibration. Upon arrival, inspected unit and found suspension is totally shot. Replaced suspension W11130362. Calibrated unit. Test unit and is operating as designed. No leaks present. Job complete"

"Arrived on site with parts order. Replaced mullion. Icemaker barley made any ice. Showing e5 code again. Replaced icemaker mullion and valve. Final inspection found FZR door does not open fully. Customer says he never liked how it closes either. Found Bering out of place on right side rail. Will need new rail. Mullion still not closing all the way. Ordering door. Office will call to schedule. W10806457, W11658802, W11579561. ; ordrng 1 W11518736 (Door) and 1 W11668671 (Bracket.)"

Arrived on site to test unit for unit sparking. Found and high voltage. Will need new magnetron capacitor and diode. Customer declined estimate job complete.

"Arrived on site for washer not working. No lights. Found when power is applied the lights turn on then off. Knob nor buttons responding. Main board flashing normal. Replaced control behind knob and main control. Enter diagnostics and found f2e1, f0e9. Cleared. Completed diagnostics with no problems. Call complete. W11675701, W11626074"

"Arrived on site for fridge making buzzing noise . Ran fan tests all checked normal . Ran compressor teat and at max rpm compressor making loud buzzing noise . At ramp down it would making a hammering noise . Tried to adjust compressor mountings . Still making same noise. Compressor, r600 kit ,nitrogen , service port ,uv drier , weigh 2 hrs . No water leaks detected At time of service . Call to set return . ; ordrng 1 R600kit and 1 Nitrogen and 1 Serviceport and 1 Uvdrier and 1 Weigh2hrs and 1 W11566984 (Compressor)"

Arrived onsite and found unit microwave fan motor failure. Replaced the fan motor. All checks good. W11431128

"Arrived on site with parts. Removed and replaced drum, gearcase, belt, cam, capacitor, actuator, control, motor. Ran calibration verified operation. Call complete. W11428524, W11611297, W11481722, W10721967, W11607637, W11172199, W11454372, W11497303"

"Arrived on site to test unit for no power, tested unit found door switch broken causing unit not to start, replaced switch and tested, unit is now running as designed, job complete installed WP3406107"

Arrived on site and replaced previously diagnosed control(W11594224) for f2e1 and door gasket(W11542153). Unit working as designed. Job complete.

Arrived onsite for a diswasher not coming on and clean light flashing. Confirmed the clean light was flashing 7 times it would pause and continue flashing 7 times. The control thought there was an issue with the heater circuit. Ran diagnostic test. And found no amp draw from the heater. Tested resistance of the heater to the control and door switch and found it open. Pulled the machine out tested the hi limit and tested good. Verified the heater was open at the heater. Replaced the heater and tested the unit. When the heater came on it jumped up to 10 amps. Unit is operating as designed. Job complete. INSTALLED W10513894 Heater. No water leaks present at the time of service.

Arrived onsite for a washer with a F2E2 error code. Control was not recording any error messages. The customer had photos of the error occurring. Gained access to control. And found the control panel molex connected well but was giving a bad electrical burning smell from the control. Verified polarity at 123 volts to the control. I replaced the control and ran DLMS calibration and the service cycle. Machine completed the cycle and is working as designed. No water leaks present at the time of service. Job complete. INSTALLED W11624943 Control.

Arrived on site for damage to the side frame during install. Removed and replaced left side rail. Verified operation. Call complete. W11235460

"JGCP436HL00 Arrived to inspect ignition issues. The customer advised the rear center would take a very long time to ignite and it was concerning to the customer. I found prior adjustments and parts did not address the issue with the igniter, as it was turned to one side and required adjustment to correct ignition issues. After the adjustment, ignition was within the first three clicks or less and the customer was satisfied with the performance. No gas leaks detected during service."

Arrived on site to test unit for panel not having display. Found panel getting correctly voltage but display not working. Replaced panel test unit and unit test good job complete. W11600219

"Arrived on site to inspect unit for not producing ice. Upon arrival unit was turned. Turned unit on, unit compressor never kicked on. Ordering start device and harnsess. Rescheduled for 5/17 NO PARTS USED; ordrng 1 WP2217224 (Start relay) and 1 W11123917 (Harness)"

Arrived onsite for condensation on the freezer seal. Heat treated. No obvious gapping. If continues freezer door will need to be replaced. No parts.

"Arrived on site to inspect venthood suction issues. Upon further inspection, I tested the venthood and found the fan not providing good suction in high speed and nearly no suction in low speed. Unit is getting good voltage and filter is clean (carbon filter). I am ordering the fan assembly and CNOTE-SCHEDULE WITH TICKET 411946 and scheduled return service for 05/17/24.; ordrng 1 W10910693 (Fan assembly) and 1 CNOTE (SCHEDULE WITH TICKET 411946)"

"Arrived on site for no lights. Diagnosed a defective led module,per service pointer removed all leds,installed updated leds all leds working as designed. AUTHO S84638 used 4 W11632139; used 4 W11632139 ( Led module) from stock"

Arrived on site to test unit for insulation coming down right in front of the flue. Customer was concerned of insulation catching on fire while shes using the oven due to heat venting from there. Removed console to secured insulation correctly. Test unit and unit test good job complete.

"Arrived on site to test unit for lights not turning off, tested unit found unit is missing a door switch, will need to install switch, switch provided is a empty box, ordering switch rescheduled for 5/20; ordrng 1 W11620712 (door switch)"

Arrived onsite and found unit operating with failed sealed system operation. Replaced compressor and added access valve and dye drier. Vacuumed system for 30 minutes and charged with 70g r600a. All checks good. Unit is now operating as designed. W11506635 W11557671 WPW10143759

Arrived onsite and tested dryer for noise complaint and found unit was now quiet and the described was a one time debris concern. All checks good. Unit is now operating as designed. No parts used.

"Arrived on site to test unit for loose vent hood. Upon activating blower fan heard a tapping noise like the blower was contacting something. Removed blower fan and found loose foil tape causing that noise. Flattened all tape and made sure no obstructions were in the way of the blower fan. Tested unit, noise had been eliminated. Unit is running as designed, no parts installed, job complete."

"Arrived on site to test unit for not working properly, tested unit found water leaking from under the unit, inspected and found tub seal leaking causing excessive rust, unit is not powering on do to wet components shorting out control, customer stated that if they dont run it for a while the they are able to power it on, will need to replace control board W10581552, gear case W11454372, motor W10832724, cam W10721967, belt WPW10006384, actuator WPW10006355, shield WPW10550173, shield screws W11573574x2, wash plate WPW10215115, suspension W10780044, and potentially Basket W10521298, office to get authorization and reschedule ; O-emld tckt"

"Arrived on site to test unit for shutting off, customer stated that unit has no issues running on timed dry, but sometimes sensor dry dont work properly, explained to customer how it works and advised customer to use timed dry if load is small or mixed fabrics, put damp clothes over moisture sensors and ran unit for 15 minutes, time slowly decreased and when cloth became dryer then the times started adjusting according to moisture content inside cloth, unit is running per manufacture specifications job complete no parts installed"

"Arrived on site. Found freezer gasket coming out of door channel,added adhesive in channel reinstalled gasket checked door seal good. Used wp482338"

"Arrived on site. Loud noise,found process line vibrating against compressor cover,adjusted process line away from cover loud vibration noise no longer present informed Mrs current noise is normal operating sound from compressor. No parts used."

"Arrived onsite and found unit unplugged and report of no cool following last repair. Found questionable cap tube/drier joist causing possible restriction. Removed and replaced the drier. Only evidence of dye was from a first trip leak that was patched. Pulled vacuum for 15 minutes and observed for loss. Steady vacuum, charged system with 4.4 oz of r134a. Unit resumed normal operating sounds and began to cool. WPW10143759"

"Arrived onsite for cooktop with orange flames. On inspection the unit had blue flames, the customer said that it comes and goes. I asked if the had. Humidifier in the house she said yes. I explained to her what it does and how to fix it when it happens. The unit is operating as designed and no gas leaks detected during service. No parts installed."

"Arrived onsite for dishwasher not working. On inspection I ran diagnostics and found no water entering the unit. Found water was off went to turn it on and water sprayed from the connection. On further investigation the water line w@s not tightened down, tightened the connection up and turned it on. Ran diagnostics with no issues and no water leaks. No parts were installed."

"Arrived onsite for dishwasher with no power. On inspection I try to put the unit in diagnostics mode and it went into diagnostics. Customer asked how I did it with no power. Had to have power to start diagnostic, now checking to see if have a UI issue. I was able to run normal and quick wash setting with no issues. No water leaks detected during service & no parts were installed."

"Arrived onsite for right rear burner not functioning. Replaced element and switch. Unit is now functioning properly. Job complete. Replaced W11171119, WP3149404"

"Arrived onsite for unit with no power. Found breaker tripped. Ran broil and was heating. Canceled and ran bake but unit tripped. Customer stated they have used unit successfully about 2 dozen times without any issues. Now breaker is tripping. Recommend builder try replacing current gfci breaker with a less problematic GE gfci breaker. If breaker is replaced and unit is still tripping, recommend returning with bake element and control. . No parts installed on this visit"

"KDTE234GPS1 JK Arrived on site for door seal coming off. Upon arrival, found door gasket (W11177741) to be deteriorating. Replaced gasket and tested unit. Unit is now functioning as designed. No leaks detected at this time. Job complete."

"KRFF577KPS02 JK Arrived on site to replace faulty part. Upon arrival, proceeded to replace right door RC gasket. (W10407212). No leaks detected at this time. Tested unit and now unit is functioning as designed."

"Updated model number. Arrived on site for unit icemaker not making ice. Upon arrival inspected unit and found ice bin empty. Could not see receiver/emitter light on. Ran ice harvest test and unit did complete cycle. Ran a fill test and unit completed. Did record an E5 error in diagnostics but after power cycling unit and running the icemaker harvest test again the unit showed no error codes. Also, after power cycleHe emitter light was now registering. Customer will monitor . if symptoms persist, recommend returning with control, icemaker, emitter and receiver. No parts installed"

"WOC54EC0HS22 Arrived inspect difficulty with UI. The customer advised the UI would not always react to button presses and it would intermittently not heat. I found the installation had issues and the lower vent was resting on the cabinet front cap, causing the door interlocks to mis-time. The unit will require interlocks and shimming upon return. ; ordrng 1 W11033422 (Interlock switch assembly)"

2442 Arrived on site to test unit for over producing ice. Found feeler arm was not inserted into proper location causing over ice production. Installed feeler arm properly and unit is now working as designed. No leaks detected. Job complete.

Are oh bed on site to test unit for no ice production. Found ice maker mold had ice but not responding to diagnostics. Replaced ice maker(W10873791) and completed diagnostics with no issues. Advised customer to allow for a couple days as ice maker thermistor needs to be satisfied to produce. No leaks detected. Job complete.

Arrived on site and replaced damaged strike(W11457841). Unit now working as designed. Job complete.

Arrived on site for 5e burners being too high when on low. Sett all burners to low. Removed knob and used inner adjustment to regulate low flame. All burners now have a high and low flame. Call complete. No parts

Arrived on site for a washing machine. That is not starting cycles. Inspected and work area. The customer does the sensing light just flashes every time they try to hit the start button. I did confirm the customers complaint after trying to start a cycle and lifted up the lid. I found the strike broken. I replaced the strike and tested the unit. Found the unit working and operating as designed. Call complete. W11457841

Arrived on site for dishwasher not draining. Upon arrival confirmed issue and found drain pump broken. Replaced pump w10876537. Tested unit and found no leaks and it working as designed. Call complete

Arrived on site for dishwasher not heating . Ran diagnostics and got heater error code . Found element has failed . Unit didnt heat after test wash . Replaced element W10518394. Rn diagnostics test again . Element is heating . No water leaks detected at time of service . Job complete

Arrived on site for fridge making a lot of noise . Found half of condenser fan blade missing . Ordering fan blade . No water leaks detected. Call to set return . No parts installed . ; ordrng 1 2225834 (Fan blade)

Arrived on site for ice maker not working. Ran diagnostics and found water valve stopping. Full frost pattern on evaporator. All other components pass test. Replaced water valve. Verified operation. Call complete. W10897719

Arrived on site for range. Upon arrival customer stated fort hood maintenance was saying the front panel around knobs was what was bad. Upon arrival found panel flush. From right knob was still broken but I tested all burners and found knobs turning smoothly without friction. Customer was unavailable at end of repair and couldnt reach out to maintenance. Knobs and burners work as designed call complete

Arrived on site for Refrigerator doors not sealing. Upon inspecting I found that when the refrigerator door gets closed the freezer door pops open and doesnt go back into place the reason why this was occurring was due to the bottom of the freezer door getting caught on the inside liner. I adjusted the freezer door and it completely closes when the fridge door closes. Call complete.NO PARTS INSTALLED.

Arrived on site for refrigerator not cooling or over cooling. Customer also says when it is not working she can hear a click every 7 sec. All components working at this test. All pass test. Replaced compressor start device. As this may will click and cause it not to cool. Unit started up as normal. Call complete.

Arrived on site for refrigerator not cooling. Upon arrival reconfirmed compressor turning on and off. Replaced start device and tested unit. Found compressor stable and running for over 30 minutes with temps dropping in both compartments. Found amp draw stable @1amp. Found even frost pattern on evap coil and instructed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for wall oven not baking. Upon arrival found bake element had no resistance or continuity through it. Replaced element and tested unit. Found oven baking as designed. Call complete

Arrived on site for washer getting off balance. Upon arrival customer provided video. Verified dampeners at bottom of unit still functional and springs and counter weights we all tight. Didnt find any oil leaks. Tested unit with laundry and couldnt replicate issue during high speed spin. Documented findings with techline unit is working as designed Sr#7738994151. Call complete

Arrived on site to diagnose range with issues with knobs. I found 2 range knobs had cracks in the knob stems causing them to spin. Replaced damaged knobs and verified proper operation. Repair completed. Parts used - 2x W11687171.

Arrived on site to inspect unit for thumping or hammering noise. Customer stated unit has been making noise for 2 months and stopped yesterday. Inspected evaporator frost patterns is normal no obstruction to fans. Found damper grinding customer stated that was noise but is usually louder. Replaced diffuser tested unit unit is running as intended no leaks present at this time. Job complete. USED W11236851

Arrived on site to install previously ordered part. Replaced timer WP33002803. Test unit and having same issue of timer not advancing and unit heats for several heat cycles and then stops heating. Contacted SW for assistance. After series of test believe the electronic dry control board is failing. Contacted techline and spoke with Robert. Explained to tech what has been done including replacement of timer. Tech is also recommending replacement of electronic dry control board. Sr# 7738997755. Need to order dry control board. Need parts research for board. Office to reschedule ; ordrng 1 Partsresearch (Parts research)

Arrived on site to insunit for lid not closing. Upon closer inspection found gap between glass and to. Ordering glass and top and will return. Office to reschedule. NO PARTS USED; ordrng 1 W11513252 (Lid) and 1 W11513254 (Top)

Arrived on site to relaxed igniter. Replaced igniter and unit is igniting back on but they shuts off due to DSI board not sensing flame. Will order new DSI board office to reschedule ; ordrng 1 WPW10511278 (Module DSI) and 1 2hour (2 hour)

Arrived on site to replace failed gaskets. Replaced right and left RC gaskets. Molded gasket to fit. Tested and unit is functioning properly. Job complete Replaced gaskets W10830162 (2)

Arrived on site to replace faulty thermistor. Replaced and reassembled. Also found gap in refrigerator door seal that would have allowed some warm air migration. Molded seal to fit cabinet . Unit is functioning properly. Job complete . Installed WPW10384183

Arrived on site to replace scratched and dented doors. Replaced deli door W11435354 and both deli drawer door and freezer door handles W11045125. Unit is operating as designed. Job complete

Arrived on site to test unit for display not working and intermittent no starts. Replaced control kit(W11160286). Unit now working as designed. Job complete.

Arrived on site to test unit for door gaskets not sealing properly. Formed gaskets with heat gun. Doors now sealing as designed. No parts replaced at this time. Job complete.

Arrived on site to test unit for rolling when doors are opened. Tried adjusting unit to prevent it from rolling out with no success. Due to unit being on smooth floors advised contractor to shim front rollers to prevent it from rolling out. Unit is currently working as designed. Nonparts replaced. Job complete.

Arrived on site to test unit for unit beeping not working. Test unit and found water in float. Removed water test unit and unit test good job complete. NO PARTS USED.

Arrived on site to test unit for unit leaking. Test unit and found unit over sudsing creating unit to leak. Advise customer to run unit with out soap 2 times to get rid of old soap. Job complete NO PARTS USED.

Arrived on site to test unit for washer not completing wash cycles at times. Found no stored error codes. Completed diagnostics with no issues. Check belt and and all connections with no signs of failures or disconnections. Advised customer to use unit and monitor. No leaks detected. No parts replaced at this time. Job complete.

Arrived onsite and found ice maker failed motor lost position. Replaced the icemaker and found led out and driver failure. Replaced parts with kit and led driver. Unit is now in good working order. W11683243 w10830288 w11658802

Arrived onsite and found unit not able to heat. Determined unit is not flame sensor shorted after addressing and replacing other parts in flame circuit. Replaced flame sensor and unit is now operating as designed. WP338906 WPW10328463 279311

Arrived onsite and found unit operating with failed drain harness. Repaired drain harness and reinforced the strength of the pump wiring. Unit is now operating as designed. All checks good. W11643701; O-emld tckt

Arrived onsite and found unit was not connected wifi and was presenting f8e0 error code repeatedly. Factory reset and cleared code. Connected unit to wifi with customer. Unit f8e0 populated again during preheat. Fans sound normal suspecting a sensor issue. Ordering both blowers to repair. Office to reschedule. Customer wants sooner service.; ordrng 1 W11598119 (Blower)

Arrived onsite for burner flame to large.on inspection the front right burner did not have simmer flame. I adjusted the flame down to simmer flame. Then I tested the other burners and the customer said they were fine. The unit is operating as designed and no gas leaks detected during service. No parts were installed.

Arrived onsite for dishwasher leaking. On inspection the customer was showing me pictures of the leak. Then she showed me picture of the inside the dishwasher and there was 3 to 4 inches of bubbles in the unit. I explained that that was too much soap and it would leak down the front of the door onto the ground. She showed me where the insulation dropped down after it got wet. I informed the customer that the PODS Were causing the leaking. That there is not enough dirt and food on the dishes to defuse the soap. No leaks were detected during service and no parts were installed.

Arrived onsite for dishwasher not cleaning dishes. On inspection found the top spray arm did not move during diagnostics cycle. Installed new pump into dishwasher and reran the diagnostic cycle. The spray arm again never moved. Ordering new upper spray arm. No water leaks detected during service. W11025157; ordrng 1 W11627532 (Feed tube) and 1 WPW10498900 (Spray arm) and 1 W11607104 (Tube)

Arrived onsite for fridge gasket pulled out of mounting groove top corner. Reseated gasket and tested all checks good. No parts

Arrived onsite for gapping in the seal. Adjusted the existing seal to repair all checks good.

Arrived onsite for oven not closing. On inspection the lower door hinges were sprung. Installed a 2 new hinges on to the door and now the door close correctly. The oven is operating as designed from the factory. W10825778

Arrived onsite for previously diagnosed parts. Installed the doors on to the refrigerator and they match in color. Tested the ice and water and they are working. No water leaks detected during service. W11026425 W10912110

Arrived onsite for previously diagnosed parts. Installed the new light bar then add a drop of silicone on the lights to keep them from falling back down. The vent hood is operating as designed. W11321564

KOCE500ESS22 Arrived to inspect light out in MW. The issue was due to the MW door switch not being triggered to turn off the interior light. I was able to removed the unit from its mounting and correct the internal light switch issue. I shimmed the install height due to font cabinet contact and tested. The machine resumed normal operation and the light shut off without further pressing of the door required.

"Arrived on site ,replaced right fresh food door gasket W10917313 . Found freezer light switch was freezing up due to food stuck under slide out drawer. Thawed out switch . All switches checked normal. No water leaks detected at time of service . Job complete"

"Arrived on site for a dishwasher that is not washing dishes or drying them. Inspected unit and work area. The customer advised issue initially was is that it was not drying the dishes and then the unit stopped. Actually watching them as well. Around the units are diagnostics in confirmed an F7 E1 (heater circuit issue) and an F4 E3 (wash motor not running) error code. I ran the unit through an auto test and confirmed that the wash motor would not run. I replaced the wash motor and tested the unit. I found that the unit was working and operating as designed until the heating element kicked on. I found that the heating element would not heat and visually inspected the element. I found the heater had opened up on the back left corner on the underside of the element, causing the issue. I replaced the heating element and tested the unit again. I found the unit working and operating as designed with no water leaks present during operation. Call complete."

"Arrived on site for a dryer that is not heating. I tested temps and found dryer cycling between 135-170 at the exhaust, but with the dryer hose connected the temps would sit idle and struggle coming down indicating restricted vent. Explained to customer that vent needs to be cleaned. I found the dryer feet broken and the rear electrical cover bent out of shape. Ordering WP693995 screw, W11298298 cover, & W11025920 feet. RS for Tuesday 5/7/2024.; ordrng 1 WP693995 (Screw) and 1 W11298298 (Cover) and 1 W11025920 (Feet)"

"Arrived on site for a refrigerator that is not cooling. Inspected unit and works for you. The customer had the unit unplugged on arrival and advised that the unit was just making a buzzing and clicking sound and would not actually cool. We plugged the refrigerator in and I did confirm the compressor over-amping and then shutting down. I use the truck stock start device to ensure it was not the start device and found the compressor doing the same thing. Ordering a basic sealed system with a compressor, dryer, and access valve. The office will need to contact the customer about a return date due to limited parts availability and need for a two hour service. No parts were installed.; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen)"

"arrived on site for a washing machine that is flashing the spin light at the end of cycles. Inspected unit and work area. The customer advised she knew what the issue was because the tub and basket were not stationary and were wobbling all over the place. I did explain to the customer that that is normal operation for this washer because this is a suspension-based model. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I tested the suspension and found the suspension was good. The customer stated that the unit vibrates really hard and she has clothes that are coming out tangled. I did explain to the customer that tangling can happen specifically on stuff where shes wrapping items around the agitator. The customer advised that she knows how to load a washer and was unhappy with this unit. I called whirlpool tech line and spoke to Leon SR# 7738994951. He advised the issue would be a loading issue and that the customer will need to properly load like clothes in the washer at one time and not mix loads. He also stated that bulky loads may go off balance from time to time. He advised without an error code or any functional parts failing, the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a washing machine that its not completing cycles. Inspected unit and work area. The customer advise the unit does everything its supposed to, but it will not agitate the clothes. Around the unit three diagnostics and found an F0 E5 (off-balance load) error code. Around the unit through an auto test and found that during agitation, the whole basket was spinning from side to side. I checked underneath and found the shifter on the unit was one that had been recalled due to this issue, where the arm gets separated from the splutch assembly. I replaced the shifter and tested the unit. Found the unit working and operating as designed. Call complete. W10913953"

"Arrived on site for a washing machine that still has a loose agitator. Inspected unit and work area. I found that the agitator came off as soon as I lifted it up, indicating the screw had come undone. I went ahead and replace the gear case in the agitator screw and tested the unit. The unit began to work and operate as designed with no leaks present during operation. Call complete. W10772621 and W11454741."

"Arrived on site for a washing machine. That is not spinning out clothes. Inspected unit and work area. The customer advised that she had three loads that did not spin out fully and the washer is making a noise. I checked underneath the washer and found that the cam Had been stripped by the belt. I replaced the cam and ran the unit three diagnostics. I found no stored error codes. Around the units are an auto test and the unit ran as designed. I checked the suspension and found suspension was good. I did find the unit on level and leveled out the washer. I called Whirlpool Techline and spoke to Rob SR# 7738992756. He advised that because the unit is finishing each cycle, there would be nothing wrong with the washer, and that it would be a programming or issue that the customer has. He asked the customer about soap consumption, and the customer advised that she uses a full cup to a cap and a half worth of soap in her washer. He advised that was too much, and that would be also contributing towards their clothes not being completely dry by the end of the cycle. He also stated that the customer should not use the normal wash setting if they are trying to spin out the clothes because the normal wash setting does not have as high of a spin speed on the program than other cycles like heavy duty or bulky items. The customer advised that she did not understand the difference between any of the cycles, and just advised that she would continue to use the washer the way that she has been using it and if she has any problems, shell call back. Call complete. W10721967."

"Arrived on site for dishwasher flashing light cycle led repeatedly. Upon arrival found water leaking between sump and drain pump. Found sump brackets couldnt hold pump in place tightly. Found middle spray arm broken and back left upper track missing the stopper. Ordering W11226878 sump, W11226899 sump gasket, w161140 pump, W11226869 spray arm asm, W11226273 stop(backLeft) to complete repairs. Rescheduled customer for 05/07/24; ordrng 1 W11226878 (Sump) and 1 W11226899 (Sump gasket) and 1 W11226869 (Spray arm asm) and 1 W11226273 (Stop(BackLeft))"