We serviced a
AMANA WASHER
Model NTW4516FW3
Near Harker Heights, TX 76548
Tyler
Job Details: 09/27/2023
"Arrived on site for washer not completing cycles and getting stuck in rinse and spin. Upon arrival found f8e1 in diagnostics. Inspected under unit but found no failures in gearcase, cam, belt, or motor. Found inlet valve not allowing any water into the unit. Rescheduled customer for 10/03/23 to complete repairs with new valve. ; ordrng 1 W11210463 (Valve)"
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Temple, TX 76502
Jonathan M
Job Details: 09/27/2023
Arrived on site for a dryer. That is not heating. Inspected unit and work area. Did confirm the customers complaint and check voltage. Found proper voltage and polarity. Tested all heating components and found the element open. Replaced the heating element and tested the unit. The unit begin to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Meadowlakes, TX 78654
Kimo
Job Details: 09/27/2023
"Arrived onsite for a washer with no power but the actual complete is that the unit is banging around when in spin. Upon inspection I found that the unit is making a loud noise when in spin I found that the unit was not balanced properly I adjusted the unit and found that the unit still visible at a abnormal rate. I am ordering a gearcase, and basket as the shat may be bent. Office to reschedule ; ordrng 1 W11513243 (BASKET) and 1 W11449840 (GEARCASE)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Manor, TX 78653
Joe Z
Job Details: 09/27/2023
Arrived on site to install previously ordered part. Replaced magnetron thermostat and test unit. Unit is operas designed.. job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Georgetown, TX 78633
David Z
Job Details: 09/27/2023
"Arrived on site to diagnose ice machine overproducing ice. Found inconsistent resistance between old and new bin thermistor. Replaced with new. Customer has emptied the unit, and will let us know if issue repeats and a control is needed. Repair completed."
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Briarcliff, TX 78669
Scott
Job Details: 09/26/2023
"Arrived on site for temp issues. Ran diagnostics fans working . Found weak frost . Compressor chattering , pulling high amps . Ordering compressor, evap, service port,uv drier , nitrogen , r600 kit, weight 2hrs . Call to set return ; ordrng 1 Serviceport and 1 Uvdrier and 1 W11572047 (Evap) and 1 W11578208 (Compressor) and 1 Nitrogen and 1 R600kit and 1 Weigh2hrs"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Austin, TX 78757
David Z
Job Details: 09/26/2023
Arrived on site to replace freezer drawer that was damaged in transport. Replaced and verified proper function. Repair completed.
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Austin, TX 78704
Wesley
Job Details: 09/26/2023
Sr# 7737376516 arrived onsite for leaking occasionally from the dishwasher and determined the seal was inserted to far into the gasket housing installed properly and advised on maintain the the seal from scale that could allow leaking. Reported findings to safety.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Canyon Lake, TX 78132
Andrey
Job Details: 09/26/2023
"Arrived on site to replace previously diagnosed console, replaced and tested, unit is now running as designed, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Lakeway, TX 78734
Leonardo
Job Details: 09/26/2023
Arrived on site to test unit for not heating. Test unit and found bad high voltage. Replaced magnetron capacitor and diode. Test unit and unit heating correctly at this time. Called Techline to report findings. SR#7737415717
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near New Braunfels, TX 78130
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for not cooling properly. Found evap completely frosted over. Attempted to engage FC components in diagnostics with no success. Found no voltage going to evap motor and heater. Replaced control and unit now working as designed. Advised to place bottle or glass of water in FC and when frozen over to use unit. No leaks detected. Job complete.
We serviced a
KITCHENAID RANGE
Model KFDC506JPA01
Near Elgin, TX 78621
Kimo
Job Details: 09/26/2023
Arrived onsite to replace a outer door and kick plate. Upon inspection I found that the new door had a dent in it. I am ordering another outer door and having the office reschedule; ordrng 1 W11334152 (FRAME-GLAS) and 1 W11387322 (Outer door)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Georgetown, TX 78633
Gerry C
Job Details: 09/26/2023
"WOS51EC0HS20 Arrived to inspect unit not keeping time. I verified the issue and advised the customer to connect the unit to wifi. Assisting the customer, I verified the connection worked and the time issue was resolved. Operational test good."
We serviced a
WHIRLPOOL DRYER
Model LE9480XWW1
Near Austin, TX 78745
Joe Z
Job Details: 09/26/2023
Arrived on site for smells like burning. Upon arrival inspected unit and all appears good. Ran unit on timed dry for 15 minutes and observed element cycling on and off correctly. Cannot duplicate the smell. Customer pointed out parts of the unit that appear to be darkened but I ensured that the colors are from normal wear from usage. Ran vent test and test failed. Unit is operating as designed. Advised customer to contact maintenance department Contacted Kelly from SAFTEY. Notes
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS0
Near Manor, TX 78653
Kimo
Job Details: 09/26/2023
Arrived onsite for a vent hood that has a gap & is allowing oil to drip on hood. Upon inspection I found that the unit has a gap at the chimney along with dent in it (see photos). I am ordering the chimney and the damper because I didnt not hear it open when testing the unit. We need to check it in return reschedule for 09/29/23; ordrng 1 W11417192 (CHIMNEY) and 1 W10847841 (DAMPR-HOOD)
We serviced a
WHIRLPOOL DRYER
Model WED5605MC0
Near Del Valle, TX 78617
Joe Z
Job Details: 09/26/2023
Arrived on site for unit not powering on . Upon arrival test polarity and there is no power from outlet. Found breaker is off. Unit is on GFCI breaker. Restored power to unit. Test unit on different cycles and unit operates and heats with out tripping breaker. Unit is operas des. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near San Marcos, TX 78666
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for rack falling off. Found stops were not installed properly. Installed stops properly and unit now working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near San Marcos, TX 78666
Andrew
Job Details: 09/26/2023
"Arrived on site and replaced previously diagnosed grille, shroud and secured all contact points with permagum. Vibration sounds are no longer present. No leaks detected. Job complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near San Marcos, TX 78666
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for no ice production. Found error e5(ice maker thermistor is bad). Ice maker fan working. Valve opened properly to fill ice maker. Recommend ice maker replacement. Office to reschedule. ; ordrng 1 W11658802 (Ice maker)
We serviced a
MAYTAG DRYER
Model LDE7400ACW
Near Temple, TX 76502
Tyler
Job Details: 09/26/2023
"Arrived on site for dryer making loud noise and not heating correctly. Upon arrival confirmed failure and after disassembling unit I found blower wheel cracked free from motor and belt cracking all over, rescheduled customer for 10/3/23 to complete repairs with new blower wheel and belt. Ordering Y303836 wheel.; ordrng 1 Y303836 (Wheel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78738
Scott
Job Details: 09/26/2023
"Arrived on site for items freezing on upper shelves . Found FZ temp too low ,adjusted to recommend . Adjusted defrost setting . No frost on evaps , and no items frozen at time of visit . Advised on not keeping temps too cold .and not to block back wall. Job complete. No water leaks at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Clifton, TX 76634
Jonathan M
Job Details: 09/26/2023
"Arrived on site for a refrigerator that is making ice, but will not dispense ice. Inspected unit and work area. Tested the unit and did confirm that the motor sounded like it was turning but ice would not dispense. Remove the ice container and checked with the impeller. Found the impeller stripped. Replaced the dispenser, motor, impeller, and divider and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Georgetown, TX 78633
Gerry C
Job Details: 09/26/2023
"MVW5430MW0 Arrived to inspect washability issues. I tested the unit through service test mode and it operated as designed. I found the customer was using pods and advised against their use, due to it being an excessive amount and causing foaming, which can cause washability issues. No,elks observed during service."
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for not getting up to temp, tested unit found bake element not engaging, inspected wire and found it not connected, secured connection and tested to 350 with no issues, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Jarrell, TX 76537
Gerry C
Job Details: 09/26/2023
"WRS555SIHZ06 Arrived to inspect no ice. I found the ice maker level arm had a ball of ice, preventing production. I removed and tested and the unit completed the test cycle. The driven teeth on the ice bin had shattered, requiring replacement. The filter door would not stay closed and will require replacement. No leaks observed during service.; ordrng 1 W11244434 (Ice bucket) and 1 WPW10293212 (Auger housing plate) and 1 WP2220458 (Drive coupling) and 1 W11423781 (Door - ice) and 1 W11162042 (Filter housing)"
We serviced a
WHIRLPOOL WINE COOLER
Model KUBL214KSB00
Near New Braunfels, TX 78132
Andrey
Job Details: 09/26/2023
"Arrived on site to replace previously diagnosed door, door was delivered to customer removed door from box and inspected it with customer did not find any issues with it, replaced door, unit is now functioning as designed, job completed"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near New Braunfels, TX 78130
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for incorrect water levels. Customer stated when done sensing little water is in tub. Advised customer when done sensing little water would be present as it is in a high concentration wash and would gradually fill throughout wash cycle according to load sensed. Advised to load items and allow unit to run without opening lid which is causing disruption. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78704
Wesley
Job Details: 09/26/2023
Arrived onsite and delivered the fill tube. Maintenance said the issue had been temporarily corrected they would use the fill tube to repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78754
Wesley
Job Details: 09/26/2023
Arrived onsite and found unit operating with failed controls promoting temps that are too cold. Replaced ui and control. Advised management on repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78748
Joe Z
Job Details: 09/26/2023
Arrived on site to replace outer door panel. Upon disassembly. The handle retaining studs are mounted on with thread lock and caused screw to break into stud. Need to order 2 screws and 2 studs and return with panel. Customer requesting for returning tech to inspect panel prior to arrival to be sure there are no scratches. Office to reschedule ; ordrng 2 W11157086 (Stud)s and 2 W10826179 (Screw)s
We serviced a
KITCHENAID DISHWASHER
Model WDT730HAMZ0
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for leaking, customer stated its not leaking but dishes are not coming out dry, tested unit found all components activating properly demonstrated to customer that heater is getting hot, explained to customer that rinse aid must be used at all times with this unit, do to plastic tub heating element does not get hot enough to completely dry dishes and propping door open will help with drying, at this time unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Austin, TX 78747
Matthew
Job Details: 09/26/2023
"Arrived onsite for unit not cooling. Upon arrival inspected unit. Found no frost pattern and compressor making rattling sound. Rolled unit to inspect compressor components and found a puddle of oil on the floor. Took pics. Removed cover and found compressor stub fractured leaking oil out. Oil all over base. Took pics . Called techline for assistance. Adrian-SR 7737421039. Tech recommended blowing system out with nitrogen then replacing compressor. Unit is on Highest level, depending on parking could be 4 flights of stairs with equipment. Aluminum cap tube, need lokring kit. Made recommendations to front office and the contractor to make the unit accessible and possibly on a lower level to allow for purging the system and not spreading oil on apartment floors. Office to reschedule ; ordrng 1 W11582592 (Compressor) and 1 Wpw10143759 (Uv dryer) and 1 W11506635 (Access valve) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 Lokringkit (Lokring kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78724
Joe Z
Job Details: 09/26/2023
Arrived on site for leaking from dispenser. Upon arrival inspected unit. Found unit is not leaking but is forming a small amount of condensation on ice door. Explained to customer that with the warm ambient temperatures in home along with freezing temperatures in freezer will cause this condensation at ice door flap. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Lakeway, TX 78734
Scott
Job Details: 09/26/2023
Arrived on site for dead dishwasher . Unplugged and plugged in back in . Unit powered up . Ran diagnostics several times while working on another appliance. No errors and unit passed tests . Couldnt duplicate any faults at time of service. Job complete No water leaks detected at time of service.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS0
Near Austin, TX 78745
Joe Z
Job Details: 09/26/2023
Arrived on site for left rear burner not lighting and left front flame too small. Upon arrival inspected unit and found debris blocking left rear igniter and debris partially blocking left front orifice. Cleared debris from both burners. Unit is operating as designed. No leaks present at this time. Job complete
We serviced a
KITCHENAID VENTHOOD
Model KVUC600KSS0
Near Austin, TX 78702
Wesley
Job Details: 09/26/2023
Arrived onsite and found unit operating with slight flicker of the dim light setting. Advised customer on the LED lighting used resulting in the flickering occurring on the dim setting. Unit does not need service. Verified normal proper function of the vent system. All checks good. Pop provided to claims
We serviced a
KITCHENAID RANGE
Model KFGC500JAV01
Near Austin, TX 78702
Wesley
Job Details: 09/26/2023
Arrived onsite for concerns about heating consistency with the convection. Found unit operating as designed during testing. Reset control and advised customer on convection settings. All checks good.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Rogers, TX 76569
Tyler
Job Details: 09/26/2023
"Arrived on site for washer not turning on. Upon arrival confirmed failure and verified unit had stable 120 connection p. Found no voltage between ACU and ui and replaced ui. Found functionality and power restored to washer. During tests I also found gearcase grinding but found no oil under unit. Found agitator barrel and screw siezed onto gearcase shaft. Instructed customer to notify extended warranty of gearcase failure and will need office to get autho for agitator, gearcase, and agitator screw; ordrng 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 Cnote (Needs autho!!!)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near San Marcos, TX 78666
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for oven not heating properly and control error. Found f1e0(internal board failure). Needing control replaced. Office to reschedule. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model MVWB835DC
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for loud noise, tested unit found suspension has failed causing it excessive knocking the tub ring off causing the noise customer was describing, replaced suspension and installed the tub ring back, ran diagnostics cycle found all components operating as designed, advised customer to monitor and if any other issues return, call extended warranty, at this time job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Waco, TX 76705
Jonathan M
Job Details: 09/26/2023
"Arrived on site for a washing machine that is making a grinding sound and is not completing cycles. Inspected unit and work area. Ran unit through diagnostics and did not find any sort of error codes. I ran the unit through an auto test and the unit ran as designed until it came to the agitation and spitting portions of the cycle were a grinding sun was visibly present. Checked underneath, and found that the cover shield had been penetrated by some thing underneath the washer, and had completely destroyed the cam underneath. The unit will need a new shield, cam, and belt. Ordering all three parts and rescheduled the customer to 10/2.; ordrng 1 W10721967 (Splutch assembly) and 1 W11239857 (Belt) and 1 W11409708 (Shield)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Killeen, TX 76549
Tyler
Job Details: 09/26/2023
"Arrived on site for washer not completing cycles and showings suds error. Upon arrival found the following errors in diagnostics F0E2, F9E1, F5E4. Tested drain pump and found no debri but pump over heated and not pumping out any water. Remov3d water and replaced pump. Also found pressure switch had failed. Found no signs of over suds-ing. Reassembled and tested unit. Found no leaks and washer working as designed. Call complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mustang Ridge, TX 78610
Matthew
Job Details: 09/26/2023
Arrived onsite for unit not dispensing ice after last visit. Upon arrival inspected unit. Found motor seizing. Replaced auger motor. Tested and unit is functioning properly. Job complete
We serviced a
JENN-AIR OVEN
Model JJW3430LL00
Near Austin, TX 78730
David Z
Job Details: 09/26/2023
"Arrived on site to diagnose oven that is not powering on. Was informed breaker trips every time they try to power the unit on. I disconnected the unit from the power supply and was able to turn on the breaker. If the L1 is connected the breaker trips. I removed all loads and connections from the control and tested. Breaker does not trip. If I connect ANY loads to the control, or the P8 connection the breaker trips instantly. Swapped control and tested with a new control, and results are the same. Found no grounded L1 wires, indicating this is likely a compatibility issue with the specific breakers used. Advised to change our the breaker with a different brand / model and this should resolve. Call complete."
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL02
Near Georgetown, TX 78628
David Z
Job Details: 09/26/2023
Arrived on site to install missing support for microwave element. On arrival opened box with new supports and found them broken. Reordering new supports to resolve. ; ordrng 2 W10909479 (Support)s
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Waco, TX 76712
Jonathan M
Job Details: 09/26/2023
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the compressor, dryer, access, valve, and evaporator and vacuumed down the unit to -30 PSI. Found pressures hold for 45 minutes. Charged the unit up with 6.2 ounces of R134A. Found pressures were good. On the unit working an operating as designed for about 15 to 20 minutes and then the unit short cycle again before the evaporator plate was able to make a full slab of ice. Spoke to JC and was advised to order the recirculating pump, pump, harness, and control. Ordering parts and rescheduled the customer to 10/2. Scheduled service for two hours due to needing to run through an icemaking cycle and potentially contact tech line if services dont work.; ordrng 1 W11542867 (Recirculating pump) and 1 W11034363 (Control) and 1 W11126268 (Pump harness)"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Manor, TX 78653
Kimo
Job Details: 09/26/2023
Arrived onsite for a dryer the is making a jingling noise when in use. Upon inspection I found that the noise was coming form the motor due to a bushing that had blown apart. I replaced it and tested the unit and found unit operating as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for no power, customer stated that the issue is not the power, but unit has damage to the tub, inspected tub and found bid dent in the rear, will need a new tub to fix issue be customer will try to get it replaced with Home Depot, if the exchange does not happen then tub will need to be ordered, at this time job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near New Berlin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for MW not installed properly, customer stated that fumes and steam from are not venting properly when cooking on front burners, tested unit found unit is installed properly but just does not have enough CFM to remove all the steam, checked damper and it is opening properly, unit is running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78745
Luis
Job Details: 09/26/2023
"Arrived on site. Checked upper temp reading 1? checked low section reading 7 checked near icemaker reading 15?,checked mid section reading 3? called techs support ran diagnostics amp reading fluctuating. Replaced compressor and drier vacuumed system down unit kept vacuum recharged system to manufacture spec Ran diagnostics compressor powered on,fans working. Sr#7737412665Autho K18QVC1NL2"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Austin, TX 78737
Luis
Job Details: 09/26/2023
"Arrived on site. Frost on food packages,checked door seal good,even all around,removed door found middle section between liner and cabinet missing sealer,added sealer reinstalling door raised freezer door"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Manor, TX 78653
Kimo
Job Details: 09/26/2023
Arrived onsite for a DW that is not starting the wash cycle. Upon arrival I ran the unit in diagnostics mode and found that the wash motor did not turn on. I replaced it and tested the unit and found The unit operating as drain. No leaks
We serviced a
WHIRLPOOL OVEN
Model kode500ess20
Near Spicewood, TX 78669
Leonardo
Job Details: 09/26/2023
Arrived on site to test unit for unit taking long to bake on short cycles. Test unit and average temp correctly at this time when set to 375?. Advised customer to give unit extra 5 minutes when baking short cycles. Showed customer how to calibrate unit if needed job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Georgetown, TX 78626
Gerry C
Job Details: 09/26/2023
"WMH32519HZ07 Arrived to inspect burning odor. I found the unit did not heat and I did not detect a burning odor during initial testing. Removal of the unit from its installation and disassembly revealed the diode had failed and burnt through its external insulation. Due to the probability of associated failure from the high p-current failure, I removed and replaced the magnetron and capacitor as well, with the diode. Operational test good. I contacted the safety line and advised of my findings and repair. MfrRef # 7737364169."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near China Spring, TX 76633
Jonathan M
Job Details: 09/26/2023
Arrived on site for a range that wont turn on the oven. Inspected unit and work area. Found the clock working and several buttons working but other buttons not working. Replaced the main control and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ
Near Austin, TX 78717
Maurice R
Job Details: 09/26/2023
"Arrived onsite for water dispenser not working. On inspection the unit had no filter, customer said that she bought a filter and it did not work and she returned and got another. She thought something was wrong with the unit. I installed the new filter and the water started working. I looked at the fc handle and tried to tighten it up. The threads on the left side are missed up and the set screw would not tighten up. Ordering new Handel. Office to reschedule when part arrives. No water leaks detected during service. ; ordrng 1 W11045125 (Handle fc)"
We serviced a
MAYTAG DRYER
Model MED6230HW
Near Austin, TX 78717
Maurice R
Job Details: 09/26/2023
Arrived onsite for dryer making a noise wheel with a flat spot. Gain access to the dryer and replaced wheels and belt. Found on the drum there was a melted piece of plastic that the wheels were hitting. Had get a screw driver to pry the plastic off. The unit is operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Austin, TX 78744
Joe Z
Job Details: 09/26/2023
Arrived on site for possible temperature issues with ice in container clumping together. Upon arrival inspected unit and found all ice in container is clumped due to icemaker leaking. Inspected valve and is not weeping. Found during fill test icemaker leaks at front left corner. Uploaded picture on SD. Need to replace icemaker. Did temperature test an temperatures in both sections are correct. Ordering icemaker office to reschedule ; ordrng 1 W11556926 (Icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD01
Near Buda, TX 78610
Luis
Job Details: 09/26/2023
"Arrived on site for no cool. Pierced low side diagnosed a defective compressor,replaced compressor,drier and access valve,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Round Rock, TX 78681
Maurice R
Job Details: 09/26/2023
"Arrived onsite for light bulb exploding in MW. On inspection the bulb was shattered, installed a new bulb and the light came on and would not turn off. Ordering a control board. Called WP to report what i found. Office to reschedule when part comes in.dSr7737417717; ordrng 1 WMH53521HZ06 (Control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for a buzzing noise, tested unit found when blower fan is running the buzzing is present, removed microwave and found a large dry cricket stuck in the blower, removed and tested, unit is now running as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT549SZDM04
Near Austin, TX 78728
David Z
Job Details: 09/26/2023
Arrived on site to replace refrigerator light switch. Found existing switch paddle was snapped off. Replaces switch and tested. Verified proper function. Repair completed.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Austin, TX 78747
Joe Z
Job Details: 09/26/2023
"Arrived on site for Checked polarity and is correct. Ran unit for testing during testing unit operates correctly but begins to lose power. Put leads o terminal block. L1-N maintains 120, L2-N fluctuates from 120-107, then back up to 120. Found L2 is not consistently sending 120. Contacted techline for assistance. Spoke with curt. Curt recommended having outlet reinstalled and being sure all wiring is correct. Customer will need to be sure that there is a constant 120 from L2 before calling us back. SR#7737416150"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Buda, TX 78610
Matthew
Job Details: 09/26/2023
"Arrived onsite for washer not latching. Upon arrival inspected unit. Ran diagnostics and found no stored error codes. Ran several tests and couldnt duplicate any issues. Invited customer to run a load as normal and all is functioning. Could not duplicate any issues at this time. Possibly, the start button was not held down long enough to start the cycle. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHB1
Near Seguin, TX 78155
Andrey
Job Details: 09/26/2023
"Arrived on site to test unit for not washing dishes, tested unit found failed wash motor, replaced sump assembly and tested,u it is now running as designed, no leaks detected job complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Austin, TX 78745
Matthew
Job Details: 09/26/2023
Arrived onsite for unit not cleaning properly. Upon arrival inspected unit. Tested and confirmed wash motor failure. Upon unboxing found new motor defective. Re ordering. Set to return Fri 29th. Left unit unplugged and notified customer not to use . ; ordrng 1 W11613570 (Sump and motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Pflugerville, TX 78660
Kimo
Job Details: 09/26/2023
We could not locate the correct key for the appointment. And the customer was not home and di not answering the phone when called. The appointment complex office will call to reschedule ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW4
Near Killeen, TX 76541
Tyler
Job Details: 09/26/2023
"Arrived on site for washer not draining. Upon arrival found f7E6 in diagnostics but no other codes, found drain pump at 19.6phms from control, found krimping occurs in harness. Replaced control, harness and cap. Reassembled and tested unit. Found washer draining and working as designed with no leaks, call complete"
We serviced a
WHIRLPOOL DRYER
Model med4500mw0
Near Killeen, TX 76542
Tyler
Job Details: 09/26/2023
"Arrived on site for timer not working, knob just rotating and unit not turning on. Upon arrival confirmed failure and found timer stem broken not allowing knob to grab on and rotate it. Will need office to reschedule due unknown part Availability. Ordering W11685947 timer; ordrng 1 W11685947 (Timer)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Austin, TX 78759
David Z
Job Details: 09/26/2023
"Arrived on site to diagnose dishwasher that eas not properly drying dishes. On arrival customer said dishes get mostly dry, but the walls of the tub and the door have water still on them. I checked the settings on the wash cycle and advised customer of using all the high temp options to get a full and proper dry, especially the extended heat dry. Since dishes are mostly dry we know the element is good, and no errors are present. Rinse aid is being used and will continue to cure the tub and reduce moisture left. Unit working as designed. Call completed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Round Rock, TX 78681
Maurice R
Job Details: 09/26/2023
"Arrived onsite for previously diagnosed parts. Installed the new motor and pump on the unit, checked for water leaks during the diagnostic cycle. No leaks were detected during the test. The unit is operating as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF550SAHW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 09/26/2023
"Arrived on site for washer not responding to input or starting. Upon arrival confirmed failure and couldnt enter diagnostics. After further testing I found main control not sending full voltage to ui control. Replaced main control and found partial response to ui but couldnt enter diagnostics. Rescheduled customer for 10/03/23 to complete repairs with new ui. Ordering W11677714 ui control, W11226294 switch ; ordrng 1 W11677714 (Ui conrol) and 1 W11226294 (Door switch)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near San Marcos, TX 78666
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for broil element hanging down. Recommend support replacement. Office to reschedule. ; ordrng 1 W10909479 (Support)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78130
Andrew
Job Details: 09/26/2023
Arrived on site to test unit for blower error. Verified error prompting. Replaced blower and tested to 350 with no issues. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Manor, TX 78653
Kimo
Job Details: 09/26/2023
"Arrived onsite for a refrigerator that seems not be able to be leveled. Upon arrived I inspected the rollers and found that they were find not stripped. I the adjuster the door and got them to line up properly I also checked that the unit is no longer rocking, it is not."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Austin, TX 78731
David Z
Job Details: 09/26/2023
"Arrived on site to install new console to resolve failed console / possibly control. Installed new console and found it powers on for power loss, but buttons don't respond. Found burnt section of the board on the console likely causing this failure due to defective part. Reordering console. Return visit set for 10/3.; ordrng 1 W11413566 (Console)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Austin, TX 78717
Maurice R
Job Details: 09/26/2023
"Arrived onsite for previously diagnosed parts. Installed the ui,control board, panel and the door gasket. While installing the panel I pulled the vent off the door and found that the gasket was folded back and letting moisture into the ui area. Ordering a new vent for the unit. No water detected during service. ; ordrng 1 W11649995 (Vent)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS1
Near Lakeway, TX 78734
Leonardo
Job Details: 09/26/2023
Arrived on site to replace tub. Replaced tub test unit and found bad fill valve. Ordering fill valve rescheduled for Thursday. ; ordrng 1 W11434044 (Fill valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM00
Near Elgin, TX 78621
Kimo
Job Details: 09/26/2023
Arrived onsite for a refrigerator with a leaking ice maker. Upon inspection I found that the leak was caused by the fill tube because it was not installed properly I corrected this and tested the unit after turning the water back on and found unit operating as designed no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Waco, TX 76705
Jonathan M
Job Details: 09/26/2023
"Arrived on site for a dishwasher thats not draining. Inspected unit and work area. Found the unit with standing water and attempted to drain the unit. Found the unit attempting to drain but sounding like something was hitting the impeller. Drained out the unit using a shop vac remove the drain pump and found something stuck in the drain pump assembly. Reassembled the unit and tested the unit several times. The unit was able to fill and drain as designed. I did notice that they are on a closed drain, which was causing the drain pump to take longer than normal to drain out the water. Did I advise them to get off the closed drain . Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48SSDUDE01
Near Cedar Park, TX 78613
Kimo
Job Details: 09/25/2023
Arrived onsite for a built in refrigerator with light out in both sections. Upon arrived I found that this was true. I replaced the leds and tested the unit and found the unit operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Blanco, TX 78606
Andrew
Job Details: 09/25/2023
Arrived on site and replaced previously diagnosed RC damper. Noise is no longer present. Switched mullion to always on. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78717
Kimo
Job Details: 09/25/2023
Arrived onsite for a DW that is not draining. Upon inspection I found that the unit had water in the bottom of the unit. I pressed the cancel/drain button and found that the unit drained. I checked the flat switch and found that it was good. I replaced the control as this issue seems to be a intermittent issue. I tested the unit and found the unit operating as drain
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near Leander, TX 78641
Maurice R
Job Details: 09/25/2023
"Arrived onsite for hot water in washer not turning off. Ran diagnostics and it operated as normal. Customer said that he thought it was working now. I ran the unit on quick wash and the water turn off at the 10 minute mark and did turn back,on unit the rinse cycle. The unit is operating as designed and no water leaks detected during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704LPA1
Near Dripping Springs, TX 78620
Scott
Job Details: 09/25/2023
Arrived on site for dishwasher not draining . Found plug still in disposal. Removed plug . Ran diagnostics rests . All checked normal. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78738
Scott
Job Details: 09/25/2023
"Arrived on site ,replaced sump and motor . Ran diagnostics,all checked normal. No water leaks detected at this time. Job complete"
We serviced a
JENN-AIR RANGE
Model JGS8860BDP18
Near West Lake Hills, TX 78746
Leonardo
Job Details: 09/25/2023
Arrived on site to test unit for front right burner igniting. Test unit and found bad module. Will need new module. Customer is going to call the office job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78729
Wesley
Job Details: 09/25/2023
Arrived onsite and found unit operating with failed wash arm. Replaced the way arm to repair. Advised on design of vent and operational preferences. All checks good. No error codes after full test. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Nolanville, TX 76559
Tyler
Job Details: 09/25/2023
Arrived on site for refrigerator still leaving moister around rc ice box door. Upon arrival reconfirmed failure. Found no air gaps or broken seals. Found ice box fan and fc evap fan working as designed and replaced left side rc door per Techline recommended. Instructed customer to give unit 24 hrs to stabilize temps call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Round Rock, TX 78681
Kimo
Job Details: 09/25/2023
"Arrived onsite for a refrigerator that is not making any ice or dispensing water. Upon arrived I found that the unit had water supply to it and it was turn on. Upon further inspection I found that the valves were not plugged in. I plugged them in and found that the valves would just run but not water would move though the system. I replaced the dual valve and found that same issue. With maybe a control issue.I am ordering the control, ui and the pad and returning with the single valve and setting return for the 10/02/23; ordrng 1 W11224256 (CNTRL-ELEC) and 1 W11579559 (Ui) and 1 W10853387 (Pad)"
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near San Marcos, TX 78666
Andrey
Job Details: 09/25/2023
"Arrived on site to test unit for long dry times, tested unit found vent is completely restricted, advised customer not to run unit until restriction has been removed, at this time unit is heating, job complete"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Dripping Springs, TX 78620
Leonardo
Job Details: 09/25/2023
"Arrive on site for element support broken. Pulled unit out to install new support. Install new support, test unit unit test as designed at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Austin, TX 78719
Leonardo
Job Details: 09/25/2023
"Arrived on site to test unit for unit leaking. Found leak coming from float. Theres not nut or anything unit is leaking due to not being leveled. Water is getting in the float, floor is not level customer is going to pull unit out job complete."
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Pflugerville, TX 78660
Joe Z
Job Details: 09/25/2023
411.Arrived on site for SAFTEY oven gets too hot. Upon arrival customer states that the glass on door gets too hot. Preheated oven to 400. Unit preheated and began temperature cycles. I let unit cycle 3 times and averaged 411 degrees. Contacted techline and spoke with Rich. Rich referred me to job aid for oven surface temperatures. He determined that unit is operating as designed. SR# 7737402178. Contacted Eric from SAFTEY team. Notes were documented. Ref# 7737360017. Job complete
We serviced a
GE WASHER
Model GTW460ASJ2WW
Near Georgetown, TX 78633
David Z
Job Details: 09/25/2023
"Arrived on site to follow up on washer leaking when in use. Ran unit and confirmed leak coming from valve, around the thermistor. Replaced valve and used some silicon around the thermistor to prevent leaks. If issue repeats we need to install a new valve thermistor. Repair completed."
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Salado, TX 76571
Tyler
Job Details: 09/25/2023
Arrived on site for cooktop with burner flames to big. Upon arrival confirmed failure. Was able to correct issue but adjusting flame sizes to desired levels. Unit working as designed call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Salado, TX 76571
Tyler
Job Details: 09/25/2023
Arrived on site for refrigerator with left hand rc door not shutting properly. Upon arrival confirmed failure. Found unit needed to be leveled and also found no grease on mullion. Added grease to mullion divider and relvled unit. Found fridge door could shut and lvl. Call complete ; ordrng 1 Cleargrease (Clear grease)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Austin, TX 78750
Paul
Job Details: 09/25/2023
Arrived onsite for a dryer with the control panel not responding. I found correct voltage to the dryer and no voltage out of the main control to the console. I replaced the control and tested. The dryer is working as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Pflugerville, TX 78660
Joe Z
Job Details: 09/25/2023
Arrived on site for unit with no power and tripping breaker. Unit is in apartment 8304. Upon arrival maintenance department mentioned that the unit trips the breaker after about 2 minutes every time. inspected unit and breaker is tripped. Restored power and unit began to operate. The unit tripped breaker immediately. During inspection found harness to icemaker is pinched. Uploaded picture to SD. Disconnected icemaker and test unit. Unit is now operating without tripping breaker. Contacted claims an confirmed This unit initially does not come with icemaker and was installed by previous apartment management. Unit is operating as designed. Maintenance will need to replace icemaker . Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Dripping Springs, TX 78759
Leonardo
Job Details: 09/25/2023
"Arrived on site to test unit for rust on front panel. Found rust, opened box for new panel, new panel was damaged. Will need to reorder new panel, office to reschedule. ; ordrng 1 W11416371 (Panel)"