"WDF331PAHS1 Arrived to inspect no water. I found 4-3, 7-1 stored in memory and I cleared for testing. The unit filled, but there was no circulation. I removed and replaced the sump assembly and the unit resumed all normal functions. The unit will need rack stops, Part D2C. No leaks observed during service.; ordrng 2 WPW10082861 (Rack Stop)s and 1 PartD2C (Part D2C)"

"Arrived on site for built in refrigerator, inspected unit and work area. Customers complaint is frost build in the freezer next to the ice bin compartment. Found that the gasket is. Rolled and will need to be replaced. Office to order parts and schedule when parts are available.; ordrng 1 W10800818 (FREEZER GASKET)"

Arrived onsite for previously diagnosed parts. Installed the damper and was going to install the thermistor that is in the damper housing but the wire of the one I have is to short. Ordering a new thermistor. WP2302937. No water leaks detected during service. Will call WP tech line to ask about whole ice cubes coming out partially crushed. I checked the auger and it is rotating opposite of crushed ice setting.; ordrng 1 WP2302937 (Extra long wire thermistor)

"WFG320M0BS3 Arrived to inspect spark issues. The customer had experienced and issue with moisture incursion into the knob switches and continuous spark. Since the issue occurred, the switches had dried out and the unit operated as designed. Operational test good, no gas leaks detected during service. I contacted safety and advised of my findings. MfrRef # 7737027353"

Arrived onsite to install previously diagnosed and ordered parts. I installed the liner kit and found unit operating as designed.

"Arrived on site for refrigerator needing previously diagnosed ice maker and adapter kit. Upon arrival customer stated unit had started making ice since last visit but wasnt dispensing. Found large air leak in separator and ice clumping and melting down door. Customer opted to hold on completing repairs until separator could be installed to try and prevent issues with new ice maker. Blocked separator path with was cloth to minimize air leak between ice bucket and door, rescheduled customer for 08/25/23 to complete repairs with previously diagnosed ice maker, adapter, and separator. Ordering W11572058 separator ; ordrng 1 W11572058 (Separator)"

"Arrived on site for a washing machine that is not draining. Inspected unit and work area. The customer advised that they have had two loads not finished the cycle. The customer advised that she ran a load of clothes that didnt finish the cycle and then was able to wash two loads later on that day that finished out fine. She said that when they went to we use the washer the next day on a load of towels that the unit did not complete out the cycle again. Found the unit did not have power with the outlet that the unit was plugged in on. The customer had to use an extension cord to use another outlet. Went through diagnostics and did not find any stored error codes. I ran the unit through an auto test and found no water filling inside of the unit when it went to fill. The customer advised that they havent re-hooked the waterlines back up and that her husband was going to buy a new set of water hoses. I tested the unit in manual diagnostics, checking the drain pump, agitation, and spin portions of the cycle. Found everything working and operating as designed. I checked the suspension on the unit and found the suspension was good. Advised the customer that based on all my checks and inability to test the water valves, the most likely issue would either be with off-balance loads or incoming water temperature during the rinse cycle. I told her that regardless of the wash temperature, the unit always rinses on cold water. I told her that during the summer months, if the water lines around her home are dug very shallow into the ground, it can create a situation where the incoming water is warmer than it should be and the inlet thermistor is not satisfied with the incoming water temperature and will end up prematurely shutting down. The customer did advise that her cold water is somewhat warm and not cold. Advised a customer that the unit is working as designed and gave her some tips on loading. Call complete."

"Arrived on site for cooktop, inspected unit and work area. Customers complaint was FL burner not igniting. Found a bad harness switch and will need to be replaced. Rescheduled customer to return on 08/24/23. No leaks where observed during service. ; ordrng 1 W11561436 (Harness wire)"

Arrived onsite for unit not sealing well on exhaust. Sealed exhaust on microwave cabinet. Advised customer on findings and repair and design of microwave venthood. All checks good. Unit is now operating as designed.

"Arrived on site to test unit for not draining, tested unit found connections to drain pump where pulled out, secured connection and tested, unit is now running as designed, no leaks detected job complete"

Arrived on site for making noise. Upon arrival the unit is operating normally with no noise. Ram diagnostics to force all components. During test 6 for damper . Found that the damper is the component that is noisy. Need to replace damper. Replaced damper and test unit. Unit is operating as designed. Job complete

"Arrived on site to diagnose washer that was making noise and a 'hot' smell when in use. I ran the unit and confirmed bottom end noise. Checked under the unit and found gearcase oil present, belt had evidence of slipping as well. I removed the gearcase belt and cam and replaced. Calibrated and adjusted level of unit. Tested and verified all working as designed. Repair completed."

Arrived onsite and found f8e4 error. Tested and found the connector for the float switch was. It connected well. Cleaned and reconnected. Unit is now operating as designed. Advised customer on findings. No leaks detected at time of service.

Arrived onsite for washer lid not locking. On inspection found that the bezel had broken and the latch had fallen into the unit. I rigged the latch to stay up so customer can wash clothes until we get back. Tested the unit in diagnostics mode and it completed the diagnostics cycle. No water was detected during service.; ordrng 1 W11545554 (Bezel)

Arrived on site to test unit for noise. Found normal noise when draining. Job complete.

Arrived onsite for unit not spinning clothes out and shaking. Upon arrival inspected unit. Found suspension failed causing unit to stop and display UL on screen. Replaced suspension. Tested unit and unit is functioning properly. Job complete

"Arrived on site for refrigerator not cooling. Upon arrival confirmed failure and found damper motor functions, compressor running at 0.65 amp its good heat transference and condenser fan running. Found evap coil had healthy frost pattern but evap fan had failed. Replaced evap motor and reassembled and tested unit, found refrigerator functioning as designed and instructed customer to give u it 24 hrs to cool and 48 hrs to fill ice bucket. Call complete"

Arrived on site for missing bracket in mw . Replaced ceramic holder . No other issues found . Job complete

Arrived on site to test unit for not drying properly. Found no stored error codes. Ran diagnostics with no issues and found element engaging properly. Found excessive suds on bottom of sump. Advised customer to switch to liquid soap to prevent build caused by soft water. Also found RO system is Yd into dishwasher drain. Advised to have RO company relocate directly to drain. No leaks detected. Unit is working as designed. Job complete.

"Arrived on site to test unit for not completing cycles and leaking. Found errors f5e2(lock failure) f5e4(door not open error) and f0e1(load detected when in clean cycle). Found lock not working properly. Also found below is torn and clamp is rusted. Recommend replacing door lock, control, bellow and clamp. Office to reschedule. ; ordrng 1 W11314648 (Bellow) and 1 W11266654 (Clamp) and 1 W11322901 (ACU) and 1 W11565030 (Door lock)"

"Arrived on site for slo ice production, RC leds have intermittent delay before lighting. And cooling temperatures not consistent. Upon arrival ran diagnostics and all components passed. Inspected deli harness and ui and are good. Found RC evaporator completely iced over. Need to order and replace main control, ui, and drain pan. Need Autho. Also need to order shims for drip pan. Instructed customer to thaw unit for at least 48 hours with doors open and run towels around unit on floor prior to our return. Office to reschedule ; ordrng 1 W10804160 (Control) and 1 W11330971 (UI) and 1 W11457241 (Drip pan) and 1 Shimms (Shimms) and 1 Autho (Autho)"

"Arrived on site for a washing machine that has no power. Inspected unit and work area. I found that the model number and serial numbers were not updated correctly and fixed the model and serial numbers on the call. The customer advised that the unit stopped working all together and will not power on. They advised that the one time did power on it was flashing an F6 E2 (UI not communicating) error code. Check voltage to the control and found proper voltage. Check voltage to the user interface and found proper voltage. I checked the parts that were sent with me to confirm that they were the correct part, but found that they were ordered off of a different generation of this model. Ordering the correct part numbers and rescheduled the customer to 8/25.; ordrng 1 W11112656 (Console) and 1 W11400681 (Control)"

"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advised the issue was with her upper refrigerator icemaker. Did confirm the customers complaint and went to replace the icemaker. Found the icemaker set with me was the freezer icemaker, and that the refrigerator icemaker was out of stock and a PSP item. I am ordering the refrigerator icemaker but the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11658802 (RC ice maker)"

Arrived on site for dryer making thumping/scraping noise after a few mins of use . Found small scrape on back of blower wheel. Replaced blower wheel and motor . Reran unit . Noise is gone and unit heating normally . No lint build up at time of service. Job complete

Arrived on site for making noise. Upon arrival test unit and sound aid coming from hot water valve. Inspected valve and found has failed. Replaced valve and test unit. Unit now fills correctly. Ran a normal cycle. And unit fills and drains correctly. Ran a drain and spin on max spin and unit spins correctly. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site. Found a defective freezer led module,per service pointer removed defective led module installed updated led module all leds working as designed. Autho S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site for making noise. Upon arrival,test unit and found motor/ blower are noisy. Disassembled unit for inspection. Found scrape marks on blower wheel. Need to return with prescreened parts. Office to reschedule ; O-emld tckt"

"Arrived on site to test unit for filter issues, customer stated that when filter is removed the water just flows non stop, verified that is is the issue, replaced reservoir, and tested, unit is now functioning as designed, no leaks detected job complete"

"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making loud noises. Tested unit in high speed spin and found that the rotor bolt was loose. I replaced the rotor and used thread lock on bolt to keep it from backing out in the future. Ran same test and passed. Unit is now operating as designed. No leaks where observed during service. Job completed."

"Arrived on site for dryer tripping breaker. Upon arrival confirmed u it was on 60 amp breaker, and had 244 v from l1-2 and 123.4 between l1-n and l2-n. Disassembled unit and found element almost grounded but not fully broken. Replaced element and tested dryer. Found motor pulling 4.4 amps and element pulling 22-24 amps. Informed techline and safety team of findings Nate sr#7737127504/7737081897. Was recommended to give customer info for breaker manufacturer to get rep,acement breaker if issue returned. SpW11525530 Schneider electric/ square D company: 1-888-778-2733/1-888-squared. Unit now working as designed call complete"

Arrived onsite to install previously ordered part. Replaced damper control WPW10479155. Test unit and is operating as designed with no abnormal sounds. Job complete

Arrived on site to test unit for shutting down mid cycle. Found ventilation leading to exterior was restricted causing excessive heat to be retained in cabinet and shutting off on thermal. Also found neutral wires were extremely loose and had a broken bolt on terminal. Replaced screw and wired properly. Unit is working as designed. Job complete.

Arrived on site to test unit for clicking/grinding sounds. Found clutch shifting slider was causing the noise. Noise is normal part of operation and working as designed. No leaks detected. Job complete.

Arrived on site and replaced TOD and harnesses. Tested unit to 350 with no issues. Unit now working as designed. Job complete.

Arrived on site to test unit for noise while dispensing. Replaced dual valve and filter head. Noise is no longer present and unit working as designed. No leaks detected. Job complete.

"Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. The customer advised of the unit made ice for about three or four days before stopping. I attempted to jump the unit and found that the motor would not turn, even though proper voltage was going to the icemaker. I did advise the customer that they do need a new, icemaker but that I wouldnt be able to check anything else until we had the icemaker. The customer advised that they were told that if their issue was with the icemaker, their supplier would replace it due to her having ongoing issues with her previous refrigerator icemakers. The customer called Nebraska Furniture Mart and spoke to Albert in The Colony, TX. He advised that the unit would be replaced and advise me that we can close out the service due to having in-house technicians at their store who would fix the issue. Call complete."

"Arrived on site. Replaced fresh food door gaskets,remolded gaskets checked door seals good."

Arrived on site to remove element. Removed element gave it to customer job complete.

Arrived on site for fridge not dispensing ice . Unit is making ice . Dispenser door will open but auger will not activate . Found molex connector was not plugged in at bottom door connection . Reinstalled harness . Unit is now dispensing ice . No water leaks detected at this time. Job complete

"Unit#2303 arrived on site for dryer, inspected unit and work area. Tenants complaint was dryer taking too long to dry. I tested the airflow and found it bad. Management has explain that they already have a Bent company to come and clean the vent. I explain to management that they will need to get the vent check out and clean it needs to. Dryer is operating as designed job complete."

Arrived onsite to install previously diagnosed parts. Upon arrival I replaced both doors and washers and the nameplate and found that the unit is now sealing up as designed

Arrived on site for display changes screen continuously and tripping breaker when cooking. Upon arrival inspected unit and screen flashes from one screen to another by itself. Cycled power to unit and does not help. Need to replace console. Replaced console and unit now operates. Test bake and broil and unit operates correct without tripping breaker. Customer states that breaker Tripps at different random times. Sometimes gets through complete cook time. Contacted tech line for assistance. Explained to tech of findings and what has already been done. Tech explained about service pointer # W11525530 for breaker tripping nuisance . I explained to customer and gave her information for her Square D breaker company. Tech gave SR# 7737119372. Contacted SAFTEY team explained to team member and documentation wasnt taken. Ref# 7736870188. Job complete

Arrived on site to test unit for F8E4. Found bad gasket. Replaced gasket test unit and no leaks present job complete.

"Arrived on site for missing container, inspected unit and work area. Left container with maintenance. Job completed."

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint is icemaker leaking. Tested and found a bad icemaker. Office to reschedule for 08/31/23. ; ordrng 1 W11517113 (Icemaker kit)"

Arrived on site for refrigerator needing previously diagnosed seperator. Upon arrival installed part. Reassembled and tested unit and made sure dispenser wasnt leaking from ice door. Found unit working as designed. Call complete

"Arrived on site for dryer not heating, upon arrival confirmed failure and found stable 240 polarized connection. After disassembly of unit found element grounded out and warped. Found thermal cuttoff broken as well as thermistor, also found f1e1 in diagnostics and inspect3d control. Found L1 harness connection broken as well as control fried on out L1 relay.. replaced control, thermistor, cutoff kit and element. Will need office to reschedule once availability of harness is known. Ordering harness W11690904; ordrng 1 W11690904 (Main harness)"

Arrived on site for unit not powering on. Upon arrival. Test polarity and is good. Found blown fuse. Talked to claims and was authorized to replace fuse under warranty. Advised customer that if fuse blows again will need to replace switches and filter. Replaced fuse and test unit by heating cup of water . Unit is operating correctly. Job complete

"Arrived on site for unit having water/ condensation in unit. Upon arrival, inspected unit and is dry. Test vent and test passed. Found unit exhaust is directly behind unit out of wall. There is no cap or damper preventing hot outside ambient air from entering unit. Unit is installed in air conditioned room. I believe the condensation is due to 30 degree difference from outside to inside unit. Customer will have his venting repaired and monitor unit. Unit is heating and operas designed. No repairs to be made at this time. Job complete"

Arrived onsite for a vent hood that is not working properly. Upon inspection found that the medium setting button not functioning properly but all the others are. I am returning with the control. Office to reschedule ; O-emld tckt

Arrived onsite for concerns about venting efficiency and found unit operating properly with standard cfm rating. Advised customer on venthood capability. All checks good. Unit is now operating as designed.

Arrived on site for no ice. Ran diagnostics E2 error code diagnosed a defective icemaker ordering new icemaker. ; ordrng 1 W11087201 (Fill tube heater) and 1 W11658802 (Icemaker)

"Arrived on site to test unit for control flashing, customer stated that during one of the cycles some lights started to flash, but she ran the unit for a week and the issue has not returned, tested unit found error code for off balance and overload present, customer stated she does wash king size blankets and did notice it going off balance, ran full diagnostics cycle and found belt slightly squeaky between spin speeds, inspected belt and found it not sitting properly on motor pulley, adjusted and tested, unit is now running as designed, advised customer not to under load or over load washer, stated to customer that to extend life of unit not to wash blankets in unit, at this time unit is running as designed, no leaks detected job complete"

Arrived onsite and found unit operating with failure to run the motor. Replaced the timer during initial findings. Exposed motor and jumped door switch and tested blue wire supply to ground and found voltage and found motor running. Determined the motor molex connector and or motor power supply pin to be damaged. Ordering harness and returning with motor to repair.; ordrng 1 W10640709 (Wiring harness)

"Arrived on site for refrigerator not making ice or dispensing water correct. Upon arrival confirmed failure and found filter head mounting bracket broken causing filter to unseal from filter head. Was able to correct filter and head asm. Tested ice maker and dispenser and found no leaks at valve, filter, dispenser, or ice maker. Flushed three gallons of water from unit. IRescheduled customer for 08/23/23 to complete repairs ; ordrng 1 WP67001668 (Filter head bracket)"

Arrived on site for a washing machine that will not wash clothes properly. Inspected unit and work area. The customer advised of the unit never seems to get to the spin portion of the cycle and that is not dry out their clothes.R I confirmed the customers complaint and ran the unit through diagnostics. Found the unit when it went to agitate was moving the whole basket and not just the agitator. Checked underneath and found the actuator broken. Ordering the actuator with the Belton cam and rescheduled the customer to 8/24.; schdld next appmnt for 8/24 THU !

"Arrived on site for a washing machine that wont lock the lid. Inspected unit and work area. The customer advised the unit will start filling with water, but will not agitate due to the lid not being able to lock. Around the unit three diagnostics and found an F5 E1 (lid switch fault) and F5 E2 (lid lock fault) error codes. ran the unit through manual testing and attempted to lock the lead. Found that the control would not recognize the lid was closed. Went to replace the latch assembly and found that did not been set with me. Rescheduled the customer to 8/24.; schdld next appmnt for 8/24 THU !"

"Arrived on site. Unable to recreate noise from video customer provided,removed damper cover tested damper operation no odd noise,powered unit off,left doors open,powered unit on found vibration noise in compressor compartment,adjusted tubing and wires noise no longer present"

"Arrived on site for refrigerator, inspected unit and work area. Gained access to remove old compressor and install new compressor. Braced new compressor and vacuumed the system for 15 min. After vacuuming the system I waited 15 to make sure system had no leaks and I did not lose any vacuum. I charged up the system with R600 68g . Plugged unit in and advised CX to let cool for 24hrs. No leaks where observed during service. Job completed."

"Arrived on site to test unit for gas smell, tested unit found unit gas supply is on but not smelling any gas, customer stated that that excessive amount of gas smell when they run the unit, ran vent test and found vent is completely restricted, causing all the fumes to get trapped in side dryer, called safety to document SR# 7737086850 advised customer to call contractor and have the vent inspected and restrictions removed before use, at this time job complete"

Arrived on site to test unit for items in RC freezing. Found diffuser was not closing causing RC to get colder than set. Replaced diffuser and unit now working as designed. No leaks detected. Job complete.

Arrived on site to test unit for tub filling while not in use. Found hot valve had sediment build up preventing hot valance from opening/closing properly. Replaced valve assembly. Unit is now working as designed. No leaks detected. Job complete.

"WCG97US6HS05 Arrived to install previously diagnosed and ordered part. I removed and replaced the center valve and leak tested. Finding no leaks, ensured the low-high flame out issue was resolved. Operational test good, no leaks observed during service."

Arrived onsite for sealed system repair. Upon arrival found unit running. Inspected and found evaporator completely encased in ice causing a cooling issue. Compressor was running normally. Unit appears to be having Defrost issues . Thawed ice and disassembled. Found brown heater wire disconnected not allowing unit to go into defrost. Thawed unit entirely and secured wire. Reassembled and tested. Compressor is running and frost pattern is developing. Customer will monitor.

Arrived onsite and found tub leak causing water sheet to freeze in bottom of freezer. Corrected by replacing tube unit is now operating as designed. All checks good.

Arrived on site for dishwasher not allowing upper rack to stay on rails on right side of unit. Upon arrival confirmed failure and found front right stopper broken. Found wheels still intact and rails ok. Rescheduled customer er for 08/23/23 to complete repairs with new stopper. ordering WPW10082861 stopper .; ordrng 1 WPW10082861 (Stopper)

Arrived on site to install previously ordered part. Replaced control and test unit by running a normal wash cycle. Unit filled and wash cycle begins. Unit is now operas designed. No leaks present at this time. Job complete

"Arrived on site. Found mullion divider extremely hot,found air u able to release from compressor compartment preventing hot air to escape,removed panel cover mullion started to cool down,found magnetic strip from gasket corner slipped down causing soft plastic not to seal to cabinet. Ordering a new gasket ; ordrng 1 W10800818 (Gasket) and 1 W11578915 (Cond motor) and 1 WPW10139483 (Blade)"

Arrived on site to test unit for gas smell and door getting hot. Test unit and found unit is on propane but the unit is not converted to Lp is still on Natural gas. Advised customer to get installers to convert the unit to LP job complete.

Arrived on site to install new spray arm. Replaced spray arm test unit in diagnostics and unit working as designed. Heating element came on showed customer heating working job complete.

Arrived on site to diagnose range with rear right burner non functional. Tested unit and found no heat off the burner. Found a crack in the burner and a char spot on the switch. Replaced the switch and element to resolve. Repair completed.

Arrived onsite for previously diagnosed parts. Installed new fan blade and nut. Tested unit and the noise is gone.

"Arrived on site to replace previously diagnosed control, control HV, UI, damper, ice maker, ice box fan,evaporator fan harness and support, replaced parts and tested, unit is now running as designed, evaporator developed a good frost pattern, ice maker cycled and filled with water, ice box fan is now blowing steady and not pulsating, no leaks detected job complete"

"Arrived on site for not dispensing ice. Tested ice dispenser unit dispensing ice correctly,removed bucket checked shaft good,checked ice container no issues,reinstalled container tested ice dispenser unit working as designed. Advised customer to keep max ice on everyday. K186270APL1"

"Arrived on site for not cooling in both sections. Upon arrival unit is in garage. inspected unit and is hot in both boxes. Compressor is running and pulling .63 amps. There is zero frost on evaporator. Need to have sealed system repair. This is a R600 unit. Need to order R600 kit, nitrogen, Uv drier, access valve, compressor, and 2 hour weigh time. Office to reschedule in early morning not unit in hot garage.; ordrng 1 2hourweigh (2 hour wiegh) and 1 R600kit (R600 kit) and 1 W11580057 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve)"

"Arrived on site for fresh food section not cooling. Found middle and upper section of evaporator not defrosting fully,ran diagnostics heater powered on,called tech support with issue and prev repairs done per tech support need to replace the ui and main control SR#7737115362; ordrng 1 W11567938 (Ui control)"

Arrived on site to diagnose dryer not starting due to issue with switch. On arrival found cap removed and switch looked broken off. Removed console and found the switch was not snapped together and resulted in it being installed at an angle. Assembled switch and verified proper operation.

"Arrived on to test unit for leaking water, filled unit twice to maximum water and could not find a leak, suspension look good, customer stated that it usually happens on large loads, customer stated that she fills the washer to top of agitator on large loads, showed customer the maximum amount unit fills with water, and loading it to top does not clean clothes properly and makes basket unstable causing it to splatter water on tub ring during rinse cycle causing leaks, advised customer that customer that usable capacity of this weather is about 40% and washing blankets is not recommended, customer will adjust loads and monitor, unit is running as designed, no leaks detected job complete"

Arrived on site to test unit for tripping breaker. Customer stated breaker has been replaced twice and outlet once. Found not breaks in harness. Voltage is correct. Element not grounding out and terminal block is properly wired. Did find unit is not venting properly which cause heat to be retained in cabinet and potentially trip breaker as unit gets hotter it is drawing more amperage than what gfci breaker is designed for. Advised to have venting cleared before using unit to prevent damage to appliance. Job complete. SR#7736931373

Arrived onsite for washer not draining. Upon arrival inspected unit. Found standing water in tub. Manually drained and found debris in drain pump causing slow drain. Removed debris. Tested and unit is draining properly. Unit is functioning properly. No leaks present at this time. Job complete

Arrived on site to test unit for gas smell. Found no leak points. Found error f1e1(internal board failure). Control is acting erratic and needs replaced. Found customers gas lines from meter are leaking. Office to reschedule. SR#7737117626; ordrng 1 W11620526 (Control)

"KRSC703HPS04 Arrived to inspect ice dispensing issue. I found the ice that was dispensed was chipped and had signs of freeze/thaw cycles within the bin. I found the lower mullion area, where it contacts with the front lower border, had significant gapping. I took pictures of the issue and contacted the MFG Tech Assist line, tech Austin, file# 7737118948. I advised the tech of the issue and sent images. The unit has been submitted for product exchange and the customer will be contacted. No leaks observed during service."

Arrived to install previously diagnosed parts. Installed pump and hose on the unit and was testing the unit when I realized that the unit was not draining. Gain access to the back of the unit found that the drain pump was not working. The unit is making ice now with no way to drain the excess water. Ordering a new pump.; O-emld tckt

"Arrived on site for previously diagnosed parts. On inspection found that the new ui was missing digits to. Called WP TECH LINE. Austin from WP said to order 2 of the control boards, tested the voltage that supplys the ui, it was 12 vdc. Returning the parts ands ordered more parts. Office to reschedule when parts come in.Sr 7737044767; ordrng 1 WPW10624574 (Power board) and 1 W11302582 (Control board) and 1 W11233621 (Harness control board) and 1 W11234553 (Icemaker harness)"

Arrived onsite for dishwasher not drying dishes. On inspection there was no rinse aid. Informed the customers that rinse aid helps with drying the dishes. I expect that plastic holds water will not dry as fast as glass. Gave customer some tips on how to get the dishes to dry faster. No water left detected during service.R

F0-E5 off balance load. Customer played video of unit shaking. Inspected unit and found service pointer w11684122 for basket failure. Removed top panel to access basket. Basket does not contain QR code and indeed falls under service pointer issue. Ordering basket. Office to reschedule ; ordrng 1 W11172199 (Basket)

"Arrived on site for unit not drying. Upon arrival, test unit and unit started and began heating. Found air flow issue. Lent screen is completely blocked with lint. Cleared lint. Ran vent test and passed. Allowed unit to operate continuously on timed dry and unit is heating and operating as designed. Job complete"

"Arrived on site for drawer not heating ,no power . Found unit not plugged in and no outlet to plug in . Will need to contract builder to fix situation. Job complete"

"JDTSS244GP0 Arrived to install previously diagnosed and ordered parts. Entering service test mode, I found FcE2 and F8E4 were the only stored codes and I cleared for testing/repair. I found the drain pump had a piece of debris and after removed, worked as designed. I elected to replace the pump due to potential damage and then removed and replaced the failed rack adjusters. I added a drain loop at the height of the counter top and tested. Operational test good, no leaks observed during service."

Arrived on site to test unit for unit not getting to temp. Test unit and found unit off. Advised customer to to bake something and showed him how to calibrate unit. Job compete.

"KRFC300ESS07 Arrived to inspect mold in unit. I did not find any common signs of mold, which is generally dark in appearance, but did see what appeared to be manufacturing release material on the gaskets, which appears to be a white, powdery substance and is common. I removed and replaced the damper and tested. The original grumble/grind noise was corrected, but at the last bit of the damper closing, a creaking could be heard. Office to order a second damper and we will return with that part, when the door is available, as the issue is non-critical to operation of the unit. No leaks observed during service. ; ordrng 1 WPW10594329 (Damper)"

"Arrived on site to test unit for not cooling, stated to customer that unit is out of warranty, customer stated that whirlpool has told him it has warranty, after looking through entitlement the unit on has warranty for sealed system, but unit is having a defrost issue, customer will contact for concession, no service provided no fee collected"

"Arrived on site. Customer played recording noise appears to be from refrigerant in the system,ran diagnostics all test passed no odd noise,ran normal cycle compressor and fans powered on no odd noise present"

Arrived on site to replace heater in front load washer. Moved unit out to work on it and saw dried puddles on the ground behind the unit. Looked at rear of unit and saw some rust on the rear access panel. Removed panel and found unit had sediment buildup from leak coming out of bearing assembly. Unit rear tub half would also have to be replaced due to failed / leaking bearing. Customer declined any further repairs and is going to replace unit. Call complete.

Arrived onsite and installed service kit W11457241 per diagnosis and tech support advice. Included replacement of drip pan. Verified drip pan to be drain properly. also replaced lower left slide for deli drawer which was broken. Advised customer on repair.

"Arrived on site to diagnose refrigerator that was tripping breaker. Tested unit in forced defrost and could not duplicate. I had talked with tech line a day prior for this same type of unit that they recommended changing defrost heater. Changed heater and retested and found no breaker trips on GFCI. I found that the unit also had the wrong harness on the icemaker (4 pin) and it was pushed into the harness on the refrigerator (6 pin). Removed icemaker and provided to leasing office and advised they review all their icemakers and get the right harnesses installed, as this may also cause issues. Unit appears to be working as designed. Repair completed."

Arrived on site for dryer not starting due to the defective knob. Provided the knob to the customer. Job completed.

Arrived onsite for error of f1e4. Unplugged relay and energized unit. This corrected symptom. Unit is now operating as designed with pout stuck relay. All checks good.

Arrived onsite for unit not cooling. Upon arrival inspected unit. Found unit room temp in both compartments. Found no frost pattern. Inspected compressor and found locked. Unit will need sealed system repair scheduled for 2 hrs. Unit has Aluminum capillary tube and will need lokring kit . Office to reschedule ; ordrng 1 W11582579 (Compressor) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV dryer) and 1 Lokringkit (Lokring kit) and 1 2hrs (2hrs)

Arrived on site for element holder broken . Replaced holder . No other issues found . Job complete