Local Reviews

Appliance Express Rated 4.8 out of 5 stars based on 8226 customer reviews

Map of Austin, TX

Refrigerator Repair




Review of Appliance Express

Great job!


Map of Leander, TX

Lou was great




Review of Appliance Express

Lou was great. He was very friendly, took his time and was very thurrough.


Map of The Hills, TX

Excellent Service




Review of Appliance Express


Map of Georgetown, TX

E's Garage Fridge




Review of Appliance Express

Took two fridges and two repairmen, but Tyler solved the problems. Hooray!


Map of Pflugerville, TX

Great DW repair!




Review of Appliance Express

Scott confirmed appt., arrived on time, and was careful of customer's property, wearing shoe covers before entering home. Repaired door handle and cleaned up area before leaving. Excellent service!


Map of Marble Falls, TX

excellent




Review of Appliance Express

James and Appliance Express were very professional, polite and had great communication. I would easily recommend them to take care of all of your appliance needs, thanks!!


Map of San Marcos, TX

George




Review of Appliance Express

Kevin Bell came out to repair our Whirpool stove and did a great job. He is friendly, very knowledgeable, and got us back up and running.


Map of Rogers, TX

Great service




Review of Appliance Express

Very friendly and knowledgeable. Had washer running in no time.


Map of Austin, TX

They did an excellent job!




Review of Appliance Express


Map of San Marcos, TX

Very efficient. very professional




Review of Appliance Express

Very friendly, but professional. Started on the job right away. Shared other information about some of the other functions on the oven. Finished the repair in a very short time and checked to see that oven was functioning properly before he left.


Great service!




Review of Appliance Express

The technician was knowledgeable and prompt. He quickly figured out the problem and resolved it.


Good




Review of Appliance Express


Great service




Review of Appliance Express


Great technician




Review of Appliance Express

Service was excellent!


Great sercice




Review of Appliance Express

Scott was a great technician - on time, friendly, and fixed what was broken!


Prompt great service




Review of Appliance Express

Analyzed problem and promptly fixed


Fantastic Servicd




Review of Appliance Express

He was great! Fixed the problem in under a minute, full explained what was wrong, then did an amazing job explaining the best way to run my dishwasher and the most effective products to you.


Irene




Review of Appliance Express

Scott was very knowledgeable and super friendly! Thank you for your service!!


Awful




Review of Appliance Express


Quick. Friendly




Review of Appliance Express

Did a great job. Fixed my issue fast.


Oven repair




Review of Appliance Express

Tyler was very good, but the oven is still not heating properly. We need a recall.


Great service!




Review of Appliance Express

In and out in no time to fix our fridge. Great experience!


Wonderful Service!




Review of Appliance Express

We had a wonderful experience with Leo, our appliance express tech. From the moment I opened my front door, he was polite, professional and went straight to work. He even obliged my 4 year old who kept asking him questions about what he was doing. Thank goodness it was a quick simple fix. We will definitely be recommending appliance express to anyone in need!


great service




Review of Appliance Express

Tyler took care of my dryer noise and did a very efficient job!


title of what?




Review of Appliance Express

James was professional, knowledgeable, and very courteous. I had the same experience with another repairman on a different appliance. Also he was very efficient and repaired the problem very quickly. I didn’t have to wait for parts because he had them on his truck


On time(early),knowledgeable,great “bedside manner”




Review of Appliance Express


Shannon




Review of Appliance Express

Great services.


Appliance Technician is great!




Review of Appliance Express

The technician was professional and knowledgeable . He was friendly and easy to talk with and answered all my questions!


Joe




Review of Appliance Express

Great service , very friendly and professional


Great technician. Very polite and knowledgeable about my refrigerator




Review of Appliance Express


Thank you!




Review of Appliance Express

Great work, diagnosed the problem and repaired it quickly


Great service, very knowledgeable & friendly!




Review of Appliance Express


Appreciate




Review of Appliance Express

We appreciate the honest opinion of Jonathan. Glad he was able to repair our dishwasher!


Great service, very knowledgeable technician




Review of Appliance Express


Maytag Repairman




Review of Appliance Express

They were very punctual, professionals, well knowledge on the unit and repaired the unit in 30 minutes. Highly recommend Alliance Express for any repairs you require.


he was good




Review of Appliance Express

he didn't have to do anything but turn the machine on .. i still had to pay for a service charge of $120.00


Great Service




Review of Appliance Express


Alvin Is Great!




Review of Appliance Express

Alvin was great, very professional and very personable. My problem hasn't yet been resolved, but not his fault. He worked for a long time, thought it was fixed, not working again this morning. There is an electrical problem not of his making.


Great service!




Review of Appliance Express


Just okay




Review of Appliance Express

Much more professional and actually thoroughly checked my dryer to find the problem. Still sucks that it took two appointments over a span of a week to only need lubricant added.


Terrible service




Review of Appliance Express

He showed up and without hearing the sound my dryer was making he started taking it apart. Replaced a part and told me I was good to go. As soon as he left the dryer began making the same noise. Called back only for him to return and tell me it’s the motor and he has to order it. 5 days later they come back and this guy says the motor is fine. I simply needed lubricant on a part inside the dryer. First service guy was very unprofessional. Second guy was much better but still sucks to wait an entire week for the dryer to get lubricant added to it.


Great service.. unfortunately it was not inexpensive.




Review of Appliance Express

The appointments were made at convenient times. The appoint,ments were kept. Luis is helpful, likeable and efficient. This was not inexpensive.. regrettably..


Great service




Review of Appliance Express

Tyler Bare was very nice and very patient with me and my son he fixed my issue and was kind enough to help me with the washer as well he is a great employee


Thomas




Review of Appliance Express

Excellent service!


Great service




Review of Appliance Express

Professional, prompt and informed me of the situation.


Fast Service




Review of Appliance Express


Thanks for the quick service!




Review of Appliance Express

Guys were great and explained all that they were doing.


Superior Service




Review of Appliance Express

Got it fixed, showed up on time, and left with area clean


Customer Service




Review of Appliance Express

Scott was fabulous!


Great service




Review of Appliance Express

Very professional


Edwin kincaid




Review of Appliance Express

I just want to give a big thank you to appliance express and the guys that work there. They went out of there way to get my deep freezer fixed in time for my deer meat. Thank y’all again Edwin K


Great service




Review of Appliance Express

Arrived on time and the job work was completed to my satisfaction.


Great service




Review of Appliance Express

Great service


Great




Review of Appliance Express

Service was great


Ronald




Review of Appliance Express

Awesome service


Professional & Satisfied Service Experience!




Review of Appliance Express

I was very impressed with the expertise and knowledge that Luis (Appliance Express service technician) exhibited during the diagnosis and repair of our refrigerator. He was extremely accurate, time efficient, polite and professional. It was a pleasure working with Luis and the scheduling staff at Appliance Express. Our refrigerator is now working superbly! Thanks again.


Awesome job!




Review of Appliance Express

Timely. Quick. Lou was friendly and fixed our stove in no time at all!


Disappointing service




Review of Appliance Express

Disappointing service Evidently the service technician did not do a complete and thorough check of the problems with our microwave oven. Within near hours after the service call, the apparatus quit working. While I understand this might happen, I feel that it is appliance express‘s Responsibility to correct this error as soon as possible and without the charge of an additional service call.


Robert




Review of Appliance Express

Andy was quick to assess what was wrong and was quick to fix. Great technician.


Terrible Service Failed to Fix issue!




Review of Appliance Express

3 times they came out to fix the washer and failed all 3 times. They had no idea what parts would fix it and when they replaced two parts it still didn’t work! We had to buy a new one since they shut us down for over two weeks and still had the same issue.


Great tech!




Review of Appliance Express

Luis was a great tech and explained the issue with my refrigerator that two other techs could not. He was professional and knowledgeable.


Awesome




Review of Appliance Express


Friendly staff




Review of Appliance Express


Good work




Review of Appliance Express

Brandon is very knowledgeable and courteous. I just wish they would send the parts with him on the first visit so he doesn't have to come back a second time.


Great Service




Review of Appliance Express

Technician showed up as scheduled and was able to address the problem on the first visit.


Great!




Review of Appliance Express


Highly Recommend




Review of Appliance Express

He was great, very friendly!! Highly recommend!


Great Service Tech - Found out things about this washer I didn’t know




Review of Appliance Express


Great Service




Review of Appliance Express

Clif did a through job in reviewing our concerns


Just Terrible!




Review of Appliance Express

Seemed like a great guy but the support was just terrible. I told him what was going on he simply said the light bulb was causing the issue. He did not take out one piece of equipment or do anything to troubleshoot to justify his theory. He literally at the house for maybe 6 minutes. Someone else came out recently and figured out what the issue was, order the needed part and resolved the issue.


OK




Review of Appliance Express

He was great


Very good service. Washing machine is working perfectly.




Review of Appliance Express

Very good will call again if needed


Fast and great service




Review of Appliance Express


Great service




Review of Appliance Express

Very polite, informative and fixed the problem within 5 minutes. Would highly recommend


Great service




Review of Appliance Express


Great service




Review of Appliance Express


Leo Cantu is a great asset to your company. Leo is very knowledgeable in his field, accesible for questions, very polite.




Review of Appliance Express

I appreciated very much this second visit of a different technician at no cost to me for assessment on my range oven that goes out after a while of functioning. Leo checked all possible problems starting with the overly stuffed drawer below the oven with pots and pans. Explained why it should not be overly stuffed. Then proceeded to turn oven on and wait to observe its function. During his visit the oven worked well and we believed that by half emptying the drawer below had taken care of the problem. I have been testing the oven with short and longer periods of baking and, unfortunately, the problem persists. It runs well for short periods only, but at longer periods, it turns off by itself. Furthermore, I should say that the first technician was correct in his diagnosis, but the lack of explanations to the customer and manner of concluding his assessment was impolite and not the way to end a professional visit. Thank you so much for your consideration in sending a second technician to clarify the matter.


Very satisfied with very knowledgeable and efficient work.




Review of Appliance Express

Andy met his appointment commitment and was on time for both visits - once to diagnose and once to resolve the issue. I am very satisfied with Andy’s service and with Appliance Express and will use them in case of future need.


Great service




Review of Appliance Express


Excellent service!




Review of Appliance Express

Luis called ahead, arrived on time, was friendly and professional, and he fixed our problem in record time! Love this type of service!


Great service




Review of Appliance Express

Jonathan was very knowledgeable and prompt and explained all things to help my products work better. I would recommend him for any future non warranty services on my appliances. This was a no cost to me warranty visit.


Waist of my time




Review of Appliance Express

Scheduling service was easy and I only had to wait 5 days for someone to come out. Unfortunately, Tyler didn’t do it for me. He came and left in 15 minutes. My concerns were never addressed by any tools or troubleshooting except putting it in a spin cycle without any clothes. He said I had to fill the washing machine up all the way to avoid it shaking. I’ve never heard that suggestion...ever. My complaint was that the machine wouldn’t drain and that it would shake to the point of the detergent drawer shaking out. All he did in coming out to my house and wasting my time is saying his time was more valuable than mine. He also asked me if I lived with anyone like my husband. I said, no, I don’t have one. He laughed and said, I’m sorry like he was sad for me. I still don’t know why he asked me that question and why he’s sorry. Customer service 101- don’t ask the customer personal questions and then say I’m sorry. Ha! I still haven’t received a call to reschedule the appointment with a senior technician.


Rosa




Review of Appliance Express


Great techs but scheduling trouble




Review of Appliance Express

Both techs were on time and knew what they were doing. A rating based on them would be “excellent.” There is a problem with the way service requests are handled. I tried to describe my issue on the web site and was limited to too few characters to clearly describe everything that had happened. In order to be sure to communicate everything needed, I decided to call. I described the original issue and also what I did to make it worse. I included enough info for the tech to bring everything needed on the first visit. That information did not get to him so a second visit was needed. I am not upset about any of this, but it is an area where you could improve. I hope it helps. Please ignore the rating for price below. An extended warranty paid for it.


Prompt Service




Review of Appliance Express


On time and had the part with him




Review of Appliance Express

Wes was a little early (from the estimated time given in an email), which was great. He was polite, friendly and even had the part on hand. It appears the issue is resolved. Awesome!


Micheon




Review of Appliance Express


Ken




Review of Appliance Express


Got here on time, polite, courteous, quickly repaired dryer




Review of Appliance Express


Thorough and knowledgeable service




Review of Appliance Express

I trust this company to provide great service and highly recommend them. This is the second time I have had someone come out and I will use them again!


Peggy




Review of Appliance Express


Good Service--a thing of the past in the present!




Review of Appliance Express


GREAT SERVICE




Review of Appliance Express

Scott showed up, analysed the issue & took care of it in a timely fashion. He was a professional all the way, great experience!


Great service!




Review of Appliance Express

Friendly, informative, and professional. We did have one incidence of the same issue after he left though so we shall see if it stays fixed.


Under warranty




Review of Appliance Express

Repairman came in, repaired and was gone!


Great Service!




Review of Appliance Express

The AE team that fixed my refrigerator was quick, curious, and professional. Would use again!


Service




Review of Appliance Express

Very satisfied.


Great Service




Review of Appliance Express

On time. Respectful. Professional and fast!


Rich




Review of Appliance Express

Thanks Richard, good job, timely and thorough.


Dishwasher repair




Review of Appliance Express


GREAT SERVICE!!!!




Review of Appliance Express


Great Service




Review of Appliance Express

David was courteous knowledgeable and professional. Awesome Tech.


Fair price he was able get frig working until part came in.




Review of Appliance Express


Great Service




Review of Appliance Express

Very knowledgeable


Luis was great. He identified our problem and sorted it out




Review of Appliance Express


Fast, professional service




Review of Appliance Express

The whole way this company is run seems top notch in every way, from booking, appointment reminders, calling before arriving, professional , knowledgeable service person , who solved our ice maker issue within 30 minutes or less.


Other than pressure to have extended warranty service ok




Review of Appliance Express


Great service.




Review of Appliance Express

Great experience. Second time we’ve had the team out for warranty work and they’ve been great both times.


great service




Review of Appliance Express


Washer




Review of Appliance Express

Service man was knowledgeable. But disrespectful


Microwave Door Switches




Review of Appliance Express

Repaired the switches on my microwave saving me $$$ on buying a new microwave!


Washing Machine with a Knocking Sound




Review of Appliance Express

My washing machine has a knocking sound. The first repair visit, the repair person put in a new part. This fixed the knocking for several weeks and then it came back. When the last repair person came, he says that the knocking is normal. So I have to put up with a washing machine that makes this crazy noise.


Review for repair of maytag washer




Review of Appliance Express

Appliance Express is the best of the best. Very professional, service people are very personable. They arrive on time, get the job done in a timely manner. I have used them about 5 times. Always a good experience.


Paul provides excellent service




Review of Appliance Express


Alice




Review of Appliance Express

Very quick, personable, excellent service!


Very Professional




Review of Appliance Express


Very professional and knowledgeable!




Review of Appliance Express


Lou was great




Review of Appliance Express


Refrigerator Repair Service Done




Review of Appliance Express

Great service.


Great service




Review of Appliance Express


Great service




Review of Appliance Express


James was great




Review of Appliance Express

James is considerate competent and attentive to detail.


Fast & efficient service




Review of Appliance Express

The service provider was friendly, fast, and experienced.


Incredible service and affordable




Review of Appliance Express

I had an awesome experience with Paul...Extremely knowledgeable and affordable. I had a great experience.


Warranty dishwasher repair




Review of Appliance Express


Fast and Convenient




Review of Appliance Express

Timely Professional Friendly - got the job done! On the Live Chat with Kitchen Aide, I understood there would not be a charge. That was my only concern with the service call, but nothing against the Technician. Even though there was a charge it was fair and I was happy to pay.


Great Service




Review of Appliance Express

They were on time and knowledgeable


Steve




Review of Appliance Express

Great work Leo


Recommended




Review of Appliance Express

Professional diagnosis and repair. Tech was very competent and courteous. Was a bit disappointed that the replacement part (bottom oven heating element) took one full week to get delivered.


Forester Jim




Review of Appliance Express

Cliff was on-time, courteous, efficient, willing to explain, and tidy. I enjoyed briefly talking with him as he performed his tasks. All repairs are successful. I will gladly have him in our home for future repairs.


Great




Review of Appliance Express


Experience helps!




Review of Appliance Express

Great knowledge of what was causing my issue. Diagnosed in seconds!


Nice




Review of Appliance Express

He was great in communicating with the manufacturer to get the appliance repaired and help with the costs.


Great, speedy service!




Review of Appliance Express

Arthur was professional, kind, and very proficient at his job. He diagnosed and resolved the issue within a half hour to 45 minutes! Very quick and the dishwasher works great now!


Great service & helpful




Review of Appliance Express

Al was very, very nice & service was great! He went beyond expectations was able to fix our problem immediately! Our ice machine is barely 2 yrs old. Already had to have service TWICE! Bottom line.. Al is a great representative for ur company


Professional, helpful, solved the problem




Review of Appliance Express

Paul was professional, friendly, and efficient. He diagnosed the problem quickly and fixed it so my washer is as good as new!


Above-&-Beyond,Great Service!




Review of Appliance Express

Jonathan Short was amazing. Not only did he quickly diagnosed and fix my refrigerator issue. He walked me through all my other new appliances. Giving me tips on getting the best performance out of all of them.


Excellent service




Review of Appliance Express


Great service




Review of Appliance Express

Offered many great suggestions to get maximum performance from our Whirlpool appliances. Very knowledgeable. Fast and efficient service call.


Great Service




Review of Appliance Express


Review




Review of Appliance Express


Paul




Review of Appliance Express


Expensive service call




Review of Appliance Express

Our problem was solved quickly, and the technician was very professional; however, I feel the pricing for the service was very high. Given the amount of time needed for the fix I have doubted my decision to even call for service. We probably could have fixed the problem with a YouTube video. Do your research folks.


Great Service, Learned Alot!




Review of Appliance Express

Jonathan took his time and explained things to me and taught me how to do good routine maintenance on my washer so I can get better service out of it. I really appreciate that!


Sajjad




Review of Appliance Express


Did A great job on all three appliances




Review of Appliance Express

Did A great job on all three appliances


Incredibly Happy!!




Review of Appliance Express

I got the best service!! Paul and Chase are incredible. I will always keep my business with them...


Great service




Review of Appliance Express


Homeowner




Review of Appliance Express

Only a temporary fix. Problem was not resolved.


kitchen aid




Review of Appliance Express


Great customer satisfaction




Review of Appliance Express


Great service, friendly technicians.




Review of Appliance Express


Luis did a great job!




Review of Appliance Express


Bob




Review of Appliance Express

Great service


Very nice, kept us informed as he worked to help us see and understand the problems and his suggested solutions. Very professional.




Review of Appliance Express


Kitchen Aid Downdraft




Review of Appliance Express

Daniel was excellent - fixing a short and minimizing expense. We appreciate his honesty and professional service!


Jamie




Review of Appliance Express

Good


Great service - great Tech’s




Review of Appliance Express

The tech’s that came out were great folks as usual. They know their jobs and and are customer friendly/respectful. Keep your great employee’s and service and, you’ll always be a top notch outfit which, sadly the exception rather than the rule these days.


Great Service




Review of Appliance Express


Efficient, personable service




Review of Appliance Express

Our technician, Paul, did a great job fixing our oven. He told us what the problem was and set about replacing the part. He worked quickly, still taking time to be personable. Great work. We’ll definitely use Appliance Express again.


Good service




Review of Appliance Express

Jonathan was efficient, did good work & explained everything well.


Great experience




Review of Appliance Express

Helpful attentive service.


Very fast. Knew what he was doing and took care of both issues




Review of Appliance Express

Very satisfied


Jor




Review of Appliance Express

Great job!


Great service




Review of Appliance Express


Andys Awesome




Review of Appliance Express

Andy was professional, courteous, efficient and knowledgeable


< 3month old washer with "intermittent" computer issues




Review of Appliance Express

Callie in the office was very helpful and accommodating. David called prior to arrival and arrived promptly. I've tried only 1 load since the repair, but it went well. David did "prep" me about if the problem comes back. He said the problem might be deemed as not waiting long enough for the computer to start the different features. That is contrary to my experience, of things not advancing at all, sometimes.


Explained what we did not understand




Review of Appliance Express


Good experience




Review of Appliance Express

Leonardo was on time, friendly and helpful. Nice job of servicing our cooktop. Offered some helpful advice, as well. Will highly recommend.


Professional service




Review of Appliance Express

Paul was outstanding!!!


Outstanding Technician




Review of Appliance Express

Skilled, quick, customer oriented.


An okay experience




Review of Appliance Express

An okay experience


Great and fast service




Review of Appliance Express

The gas stove flame issue was quickly resolved and works great


Quick and helpful service




Review of Appliance Express

David was quick, helpful, and friendly. Great experience. He also recommended a pizza place that I ended up trying out that evening - bonus!


Appliance Express




Review of Appliance Express


Great service




Review of Appliance Express

Was very prompt and did a great job.


Great Service and Awesome Technician




Review of Appliance Express

Awesome service through Appliance Express. Follow ups, phone calls letting you know the technician is in route. Lou quickly diagnosed the issue, order the replacement part and returned days later to fix. Great to have the same tech do both! Lou was fantastic to deal with and I highly recommend him


Rob




Review of Appliance Express


Broke my fridge, refuse to repair.




Review of Appliance Express

My LG Refrigerator was seemingly stuck in defrost mode. The first tech sent out (Jon M) diagnosed sealed system failure and ordered parts. After parts arrived, 2nd tech (Arthur Book) said first tech was new and misdiagnosed. Ordered different parts. After parts arrived a second time Arthur returned and installed the parts, and now my ice maker no longer works. I called to have them return a 4th time and was told "We no longer take LG warranty work" and they refuse to return to repair what they broke. I have been without a working fridge for almost a month and am now working with another company to obtain repairs. I realize that this company has very high reviews, but this is a well earned 1 star review. They broke my fridge and refuse to return to repair it.


Microwave




Review of Appliance Express


EXCELLENT




Review of Appliance Express

CLIF WAS GREAT EXCELLENT KNOWLEDGE


Great service and communication




Review of Appliance Express


Excellent Service




Review of Appliance Express


Great service




Review of Appliance Express

Really great service


Jeff




Review of Appliance Express

Great service


James




Review of Appliance Express

Excellent service.


Dishwasher repair




Review of Appliance Express

Great communication with the repairman. When he came, he was very courteous and efficient. Definitely recommend Appliance Express


.




Review of Appliance Express


Review




Review of Appliance Express

Very pleasant young man


Debbie




Review of Appliance Express

Very professional and knowledgeable.


Great Service on Refridgerator




Review of Appliance Express

Great job. Courteous and professional.


Great service




Review of Appliance Express


Amazing service!




Review of Appliance Express

Everything about the service call was excellent, couldn’t be happier with technician. He was on our side.


Lou was incredibly professional and helpful




Review of Appliance Express

Lou was really knowledgeable and helpful in correcting the issue with our freezer. It was a pleasure meeting him and am very pleased with his diagnosis and treatment.


Oven temperature




Review of Appliance Express

James was extremely knowledgeable about the oven problem we had. All working right now


Dishwasher repaired




Review of Appliance Express

Arrived per the schedule, repair was done quickly.


Totally Professional




Review of Appliance Express

Repair technician was on time, polite, and very knowledgeable. He answered all questions and explained what he determined to be the problem with our appliance.


knowledgeable prompt service




Review of Appliance Express

techs defined problem and took prompt action


Keith




Review of Appliance Express

Fast response, explained the problem and gave recommendations for possible future issues, very friendly demeanor.


Awesome




Review of Appliance Express


Kayman B.

Kayman B.

REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for refrigerator building frost on the RC evaporator cover. Upon inspection I found no frost. Customer advised me they defrosted over the weekend. I noticed the drain pan in the RC was warped and I found ice build up underneath the left side of the pan indicating water traveling to the left side and sitting and building up. After steaming out the ice I used some shims to prop up that left side of the drain pan so the water travels in the right direction.

Near Apache Trail, Leander, TX 78641
Andy  B.

Andy B.

OVEN GE JB755SJ4SS Arrived on site for range right front burner inner rings not working and left front burner staying too hot even on low. Ordering needed parts as will other switches in case needed. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WB24X25013 (range infinite contr) and 1 WB24X25152 (switch infinite cont) and 1 WB24X25302 (switch rotary) and 1 WB30X24111 (range radiant elemen)

Near Werchan Ln, Coupland, TX 78615
Robert J.

Robert J.

WASHER WHIRLPOOL WTW8500DW4 Arrived on job for complaints of no power. Tested voltage from control 5vdc good from control. Will need console to complete. Customer said issues with not spinning. Unable to diagnose spin issue unit console is replaced. ; ordrng 1 W11095623 (CONSOLE )

Near Hutton, Kyle, TX 78640
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for odd odor and stains, inspected unit and found filter needed cleaning, cleaned and replace filter, informed customer about cleaning the filter and how often. job complete."

Near Groundhog Way, Austin, TX 78744
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice

Near Rocking Horse Rd, Austin, TX 78748
David  Z.

David Z.

REFRIGERATOR GE GZS22DSJKFSS "Arrived on site to diagnose refrigerator that was not maintaining temp and temps rising consistently. Customer informed me that they would have to regularly unplug and reset the unit to get the compressor to kick on. When I inspected the unit i found a 3 in 1 hard start kit wired in and replaced the compressor start device. To resolve this issue I would recommend replacement of the control and RC/FC thermistors to start, and that is if there has been no damage or failure to the sealed system. Will also need a rear harness and start device to remove the 3 in 1 hard start kit from the unit. Talked to CS, and agreed There is no way to tell if any other damage has been done at this time, and the unit has been altered.

Near Limerick Ave, Austin, TX 78727
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL KFIS29BBWH00 "Arrived on site for no ice. Ran diagnostics E2 error on icemaker,ran harvest test failed. Diagnosed a defective icemaker. Replaced icemaker,reset unit,ran harvest test passed,ran error test no errors,ran fill test passed."

Near Cedar Cliff Dr, Austin, TX 78759
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for no lights in freezer and upper in fresh food. Diagnosed a defective freezer led module,removed defective led module,installed a new freezer led module powered unit on all leds working as designed.

Near Aden Ln, Austin, TX 78739
David  Z.

David Z.

WASHER AMANA NTW4516FW1 "Arrived on site to diagnose a washer that was making noise when spinning. Performed diagnostic and error checks. Found error codes present for overload, off balance and oversuds. Ran the unit in high spin with water and found no vibration at all, unit was barely vibrating and is perfectly leveled. Given the codes found I advised the customer on some best practices for loading and to run some Affresh cycles to clear out remaining suds. If issue persists we can replace the suspension proactively

Near Fireside Dr, Austin, TX 78757
Matthew  Z.

Matthew Z.

MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived onsite for fan noise. Tested unit fan and noise was present in the low fan speed. Pulled unit and found debris hitting the fan blades. Removed debris, tested unit on all three fan speeds and no noise was present. Job complete."

Near City Top Blvd, Austin, TX 78724
Tyler  G.

Tyler G.

WASHER MAYTAG MHW6000XG2 "Arrived on site for washing machine is not completed the cycle and the door would not unlock. I found that there was an F6e1 code indicating that there was a communication issue between the CCU and the MCU. I tested both the 120acv to board and output voltage and unit was receiving and sending 120. Then check the five DC volts from the main board to the MCU and found that it was only sending .3 V down so I replace the CCU and after restarting machine the F631 area code winter way but an F5 you want air code appeared indicating a bad door lock at this point I called whirlpool tech line to assist further with diagnosing before we just replaced every little part and after speaking with Andy sr#7728711371, He assisted me in narrowing down that the MCU was not communicating properly with the CCU in that both the cc you and MC you had to be replaced but at the door latch was OK after running the test recommended, after replacing both parts I was able to retest the

Near Lucinda Terrace, Georgetown, TX 78628
Andy  B.

Andy B.

MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site to install previously diagnosed switches and fuse. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Cameron Rd, Coupland, TX 78615
Kayman B.

Kayman B.

WASHER MAYTAG MVWC565FW2 "Arrived onsite for washer with wet clothes at end of cycle and banging around during spin. Upon inspection I found the washer would get very wobbly while in high spin and I could hear a slight scratching sound from the gear-case, I recommended replacing the gear-case and drive system. And if it still wobbled after that then it may have a warped basket or bad suspension. I inspected the suspension and the test passed.

Near Leaders Ln, Leander, TX 78641
Wesley P.

Wesley P.

DRYER WHIRLPOOL WED560LHW0 Arrived onsite and found that unit had proper voltage and was heating as designed. Advised customer on repair. All checks good. No more parts needed.

Near Guadalupe St, Austin, TX 78701
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for cooling compliant. Removed evaporator cover found ice ball on inlet of evaporator diagnosed a leak at fresh food evaporator. Replaced evaporator and filter drier. Secured thermistor to correct location on suction line using foil tape and a zip tie. Per service pointer W11092686F secured evaporator to liner using clamps and zip ties adjusted drain pan,secured cover with 4 screws,changed defrost setting to basic. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.

Near Claywood Dr, Austin, TX 78753
Clif L.

Clif L.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose a oven that intermittently will not respond to homeowners input. Found no failures or issues with unit at time of service. Reset controls through diagnostics and no further repairs are needed at this time.

Near Mouflon Dr, Pflugerville, TX 78660
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the ice dispenser and found the motor not operating. I removed the motor housing and found the harness not fully plugged in, but good enough for the FC light to operate. I adjusted the harness and made sure it clipped secured and retested the ice dispenser. Unit is operating as designed. No water leaks observed during service, job completed."

Near Bonnet Blvd, Georgetown, TX 78628
Brandon C.

Brandon C.

DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to replace damaged inner and outer door panels, along with latch. After replacing all parts, unit tested good."

Near Lodestone Cove, Lakeway, TX 78738
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRF736SDAM10 "Arrived on site to inspect fridge for not producing enough ice, per the service pointer for ice production we would need to replaced the main control board, customer has already had icemaker and valve replaced.

Near Oak Glen, New Braunfels, TX 78132
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected refrigerator for no ice production.Customer advised last week the unit ice motor was making an odd noise and wouldn’t dispense any ice.Customer advised the issue hasn’t happened since the initial service call.I checked the newly delivered unit and all functions work as designed.No leaks detected at the time of service.Job complete

Near E Hogan Dr, Copperas Cove, TX 76522
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL ED5VHGXML10 Arrived onsite for the refrigerator water line leaking water. During testing found that the water line coming from the main water supply from the house to the water valve is cracked and leaking. Will need to order water tube. Office to schedule. ; ordrng 1 8212547RP (tube-water)

Near Sapphire Lake Dr, Kyle, TX 78640
Richard P.

Richard P.

MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave vent fan not working. Replaced main harness and vent fan is working and microwave is heating . All functions tested good complete

Near Thorpe Ln, San Marcos, TX 78666
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site for dispenser issues. Found dispenser UI unresponsive,removed hinge cover,found harness not fully seated to connector,installed harness fully to cabinet connector tested dispenser unit working as designed."

Near Hadle Cove, Austin, TX 78730
Scott  M.

Scott M.

DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for poor drying dishwasher . Ran diagnostics,all checked normal . No error codes and heater is coming on . Customer isn’t using any rinse aid . Did instruct on importance of rise aid in the drying . No water leaks detected at time of service.job complete ."

Near Braes Ridge Dr, Austin, TX 78723
Al R.

Al R.

REFRIGERATOR KITCHENAID KRFC604FSS00

Near Briarwood Dr, Temple, TX 76502
Wesley P.

Wesley P.

ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite and found unit shorting on water fill. Replaced pump and sensor assembly. Unit is now operating as designed. Advised customer on repair.

Near Smoky Ridge, Austin, TX 78730
Tyler  G.

Tyler G.

WASHER ROPER RTW4640YQ1 Arrived on site for washer that was banging around in the spin cycle. After running diagnostics auto and Manuel tests i could not mimic the exact issue or sound discribed by customer. I did over half a tub of water weight to unit to verify if inner and outer tubs were bad but during test cycles unit ran efficiently. I did however find when water weight was applied that the suspension rods weren’t keeping the tub balanced as well as it should. We will need to return with suspension rods to repair unit and get the balance back on track. ; ordrng 4 W10780048 (suspension)s

Near Judge King Dr, Jarrell, TX 76537
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced dryer dryer, compressor, and coupler and please do it in a vacuum. Vacuum held for over seven minutes. After charging the unit, found a restriction as the low side was pulling -22 psi but would flicker and go back up to zero every now and again. Dumped charge and placed unit under a vacuum and tried again. Unit did the same thing 3 times and used same process. I spoke to CS and was advised to make sure the unit 3 way valve was in home position before trying again. Went to test 4 and unplugged 3 way valve and the unit once the three way valve was at home position. Vacuumed unit for 10 minutes and recharged unit. Unit pressure stabilized at 150 psi on the high side and three psi on the low side. Released a little pressure on the high side and unit is working as designed. Call complete."

Near Kingsbury Dr, Temple, TX 76502
Jonathan M.

Jonathan M.

RANGE WHIRLPOOL WFE505W0HS1 Arrived on site for a range that had no power and it made a popping sound prior to having no power. Inspected unit and work area. Remove terminal block cover and found terminal block blown and both L1 wires off their connectors. Replace terminal block and reattached wires two connectors. Plug unit in and unit lit up on the display. Tested unit cooktop features and placed unit into and oven bake. Unit is working as designed. Call complete.

Near Inwood Dr, Waco, TX 76711
Jonathan M.

Jonathan M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for refrigerator that’s freezing items in the refrigerator section. Inspected unit and work area. Took freezer temperatures and unit was at 38°F in the refrigerator section. Customer advised that it’s only happened a few times but that their eggs and a jar of pickles has frozen. Upon inspection of the refrigerator compartment found unit almost there and several items against the back wall and in front of the damper door. Advise customer that with an empty refrigerator, things are more likely to freeze because the freezer air has nothing to cool and if items are against the back wall or in from of the air baffle, it will restrict airflow and cause those items and/or items next to them to freeze. Went over user care guide and unit is working as designed. Advised customer if they were going to have very little in the refrigerator, to turn the temperatures up so that it would be less likely to cause this issue. Call complete."

Near Grassland Rd, Riesel, TX 76682
Al R.

Al R.

WASHER AMANA NTW4516FW3 Arrived on site and inspected washer not draining properly.Lifted the unit and found the plug to the pump was not in the connector causing the issues.Fixed the plug and tested and unit tested as designed.All water lines were dry at the time of service.Job complete

Near Choctaw Ct, Fort Hood, TX 76544
Al R.

Al R.

OVEN WHIRLPOOL QWERTYUIOP "Arrived on site and inspected older model Whirlpool oven, microwave combo with Accu- bake technology, without a display.

Near Stoneham Ln, Killeen, TX 76542
Kevin B.

Kevin B.

OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to test unit for display not working. Tested unit found bad thermal fuse. Will need a thermal fuse to complete. ; ordrng 1 WPW10545255 (fuse-thrml)

Near Merion Dr, Austin, TX 78737
Tommy O.

Tommy O.

REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for refrigerator freezing in fridge. Upon arrival looked at evap evap fan was working as designed and unit went into defrost. Checked thermistor and control and fridge found both tested bad. Replaced both. Gave unit keys back to maintenance and explained that it’ll take some time for food to truly defrost. Job completed.

Near N Mays St, Georgetown, TX 78626
Lou S.

Lou S.

WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to inspect washer shutting off mid cycle. Upon further inspection, the customer advised that they were washing and the unit turned off before completing the cycle. They unplugged the unit and plugged it back in and the unit operated as designed. They advised it happened a few times. I found the unit is plugged into a GFCI outlet which Whirlpool does not approve of. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I contacted techline and spoke to Kathy and advised of my findings and the complaint. Kathy advises that due to the unit being plugged into a GFCI outlet and breaker, there could be some interference in the current which is possibly causing the unit to shut off and recommended replacing the GFCI outlet/breaker to an improved GFCI or to a standard outlet/breaker. Provided file #7728712164. Customer advised they have a water softener as well. I provided recommendations

Near Euless Ln, Leander, TX 78641
Andy  B.

Andy B.

RANGE GE JGP990SEL1SS Arrived on site for cooktop clicking. Tested and inspected unit and found failed switch harness and spark module. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.

Near Long Bow Cove, Bastrop, TX 78602
Brandon C.

Brandon C.

REFRIGERATOR WHIRLPOOL GC5NHAXSB01 "Arrived on site for customer complaint of unit leaking out of freezer compartment, found clog in defrost drain line, I removed clog with steamer, unit tested good.

Near Wild Canyon Loop, Austin, TX 78732
Noah D.

Noah D.

OVEN WHIRLPOOL KEBS208SSS04 "Arrived on site to inspect oven for broken element, upon inspection found the broil element was bent and broken. Ordering broil element. ; ordrng 1 WP9760774 (BROIL )"

Near Kalksteine Loop, New Braunfels, TX 78132
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTM804ESS2 "Arrived on site to test unit for not draining, test unit found drain pump not working, replaced drain pump, unit working as designed. Job complete"

Near Covered Bridge Dr, Austin, TX 78736
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for leaking out of front of icemaker, upon inspection found the unit with ice in bucket but very little, condensation was apparent on sides ice bucket, ordering fascia and UI due to overfill issue as well condensation. Door have been aligned correctly and no gaps appeared in door. Office to reschedule ; ordrng 1 W10553630 (HEATER FASCIA ) and 1 W11124259 (UI )"

Near Harvest Bend, Marion, TX 78124
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRF535SWHV01 Arrived on site to diagnose a refrigerator that is not allowing homeowner to adjust temperature settings. Found main control locked up preventing usage. Replaced main control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Gato Ln, Round Rock, TX 78665
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on job for complaints of refrigerator section freezing. Check thermistor at control and test good. Perform hard reset and display working properly and compressor and damper off.

Near Sweet Gum Dr, Kyle, TX 78640
Richard P.

Richard P.

NISSAN 2500 n/a

Near Kyle, TX
David  Z.

David Z.

REFRIGERATOR KITCHENAID KSRB25FHSS01 "Arrived on site to diagnose refrigerator with ice building on door and icemaker. Found icemaker has a crack in the mold and is dripping into the ice bin and running to door. Need to replace icemaker to resolve.; ordrng 1 1129313 (ice maker kit comp.)"

Near Lakeway Dr, Lakeway, TX 78734
Paul R.

Paul R.

REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for a refrigerator that is not cooling properly in the RC. Ms stated the unit keeps icing up in the FC on the bottom and mr keeps removing a sheet of ice. Ms also stated the unit is not dispensing water and it’s not making ice. I found the unit dispensing water with the filter removed but not with it installed. When it was removed the filter head leaked some water when the dispenser was running so I suspect a defective filter head. The FC was only at 14 degrees when I arrived but it had just finished a defrost cycle and the bottom of the FC was full of water. The FC drain is plugged causing the coil to frost up faster than normal and frost build up on the rails and drawers along with the ice build up in the bottom of the FC causing water to leak out the door and onto the kitchen floor when the unit goes onto defrost. The filter head assembly needs to be replaced and the drain tube cleared and sealed along with the frost and ice remove

Near Kittiwake Ln, Cedar Park, TX 78613
Brandon C.

Brandon C.

REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit not dispensing ice, found ice clumping inside ice bin, I removed clump, ran diagnostic tests, 120, unit passed, 97, unit passed, found low water pressure due to filter, I removed filter since the customer has hooked up to R/O system, unit tested good. If problem continues, order control and UI."

Near W Hwy 290, Dripping Springs, TX 78620
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KBRC36FMS01 "Arrived on site for icemaker issues. Diagnosed shut off arm sticking in off position after harvest installed a new icemaker,ran icemaker through a cycle water filled icemaker arm operating correctly. ; used 1 WPW10277450 (ICEMAKER FROM 268007) from stock"

Near Rivercrest Dr, Austin, TX 78746
Jonathan M.

Jonathan M.

REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator that’s intermittently turning off. Inspected unit and work area. Ran unit through diagnostics and tested several components. All components tested good. Customer stated that generally speaking the issue happens only at night. I called Techline and spoke to Dustin SR# 7728061084. He advised that he originally thought this issue would be a voltage or a wattage issue if it only happened at a specific point in the day. After going through a couple other possibilities with him, I noticed the deli drawer UI was not turning on. He advised that that could be causing the issue. He advised to just go ahead and replace the deli user interface and their issue should be taken care of. Ordering parts in office will need to contact customer for reschedule date due to out of stock part.; ordrng 1 WPW10769076 (cntrl-elec PANTRY UI)"

Near Century Oaks Dr, China Spring, TX 76633
Clif L.

Clif L.

MICROWAVE WHIRLPOOL WMH31017HB4 Arrived on site to diagnose a microwave with a vent not running at low speed. Found loose wire connection for blower motor. Reset wiring the proper position and tested unit. Found all is functioning properly at this time. Unit was not installed at time of service.

Near Oxbow Cove, Georgetown, TX 78628
Andy  B.

Andy B.

WASHER WHIRLPOOL CET9000GQ1 Arrived on site for washer dryer combo not working and coin box not locking. Tested and inspected unit and found failed controls and lock box. Ordering needed parts as well as associated parts in case needed. Office to schedule return trip. 2 man job 2 hour job. Left unit unplugged and advised customer not to use to be safe.; ordrng 1 279782 (door switch) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (2 MAN JOB ) and 1 W10159907 (bracket) and 1 W10198223 (lock-cam) and 1 W11191256 (lock) and 1 W11204019 (box) and 1 W11204020 (box) and 1 W11228216 (cntrl-elec) and 1 W11403858 (TRANSFORMER ) and 1 WP3392519 (thermal fuse) and 1 WPW10131838 (switch-vlt) and 1 WPW10376685 (cntrl-elec) and 1 WPW10384849 (cntrl-elec)

Near S Pope Bend Rd, Cedar Creek, TX 78612
Clif L.

Clif L.

MICROWAVE WHIRLPOOL WMH75021HZ2 Arrived on site to diagnose a microwave that is sparking internally and has broken plastic piece is coming out of it. Found door assembly separating causing plastic parts to fall out of door assembly. Also noted small burn on back cavity wall due to rack arcing against cavity. Cavity will need to be repainted and door replace to complete repairs. .; ordrng 1 SILVERTOUCHUPPAINT (SILVER TOUCH UP PAINT) and 1 W11334571 (DOOR)

Near Promontory Point Trail, Georgetown, TX 78626
Leonardo C.

Leonardo C.

TRASH COMPACTOR GE UCG1680LSS Arrived on site to test unit for unit not being installed. Will need new mounting screws. WC36X24017 ordering office to reschedule; ordrng 2 WC36X24017 (MOUNTING KIT)s

Near Dayridge Dr, Dripping Springs, TX 78620
Scott  M.

Scott M.

RANGE WHIRLPOOL WFE320M0EW1 "Arrived on site for outer ring on left front burner ,right front burner will not turn off . Will need both switches ,may need front right burner .

Near Mathra Dr, Del Valle, TX 78617
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , replaced fresh food door ,handle and badge . No water leaks detected at time of service.job complete ."

Near N Lamar Blvd, Austin, TX 78752
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , replaced fresh food door ,handle and badge . No water leaks detected at time of service.job complete ."

Near N Lamar Blvd, Austin, TX 78752
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , replaced fresh food door ,handle and badge . No water leaks detected at time of service.job complete ."

Near N Lamar Blvd, Austin, TX 78752
Kayman B.

Kayman B.

DRYER WHIRLPOOL WED7000DW Arrived onsite for dryer not heating. Upon inspection I found the unit spinning but no heat. I also found a stored error code of F4E4 indicating a loss of voltage on L2 I accessed the terminal block and tested voltage under a load. I found when under a load there is a loss of voltage between L1 and L2. I tested continuity on the cord and all but L2 were showing ohms L2 showing open. I advised the customer would need to get a new power cord. The power chord is not covered under warranty so they would need to install themselves. job complete.

Near Open Plain Dr, Pflugerville, TX 78660
David  Z.

David Z.

DISHWASHER JENN-AIR JDB8000AWS3 "arrived on site to diagnose dishwasher not running with standing water. Ran diag cycle and found errors for Float switch and drain pump electrical problem. Checked and found drain pump groaning but not engaging. Replaced drain pump under 1 year parts and labor warranty. Retested and unit drained Immediately. All is now working as designed, with no water leaks found."

Near Largo Cove, Austin, TX 78734
Andy  B.

Andy B.

REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for refrigerator RC not cooling properly and ice buildup. Tested and inspected unit and found RC evaporator not defrosting properly. Unit will need evaporator cover, evaporator motor with harness and drain pan kit. Called and spoke with CS and was instructed that drain pan kit is unavailable and customer will need to call kitchenaid and have kitchenaid send them drain pan kit.

Near Pioneer Passage, Bastrop, TX 78602
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the damper control is causing the noise. Will need to replace it. Ordering parts and office to schedule ; ordrng 1 WPW10479155 (control)

Near Spinnaker Loop, Niederwald, TX 78640
Jonathan M.

Jonathan M.

WASHER AMANA NTW4516FW3 Arrived on site for a washing machine where the controls didn’t work. Inspected unit and work area. Found unit immediately going into a drain and no water coming out. Removed water from tub and found drain pump impeller completely stripped from motor. Replaced pump and tested unit. Unit is working as designed. Call complete.

Near Rolando Ave, Waco, TX 76711
Andy  B.

Andy B.

WARMING DRAWER KITCHENAID KEWD105 "Arrived on site for warmer drawer not operating again, tested and inspected unit and found thermostat has failed. Removed failed part and replaced with new.

Near Stockade Ranch Rd, Paige, TX 78659
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site for water issues. Found kink in lines in compressor compartment,rerouted water tubing in compressor compartment,tested water dispenser unit working as designed"

Near Brents Elm Dr, Austin, TX 78744
Scott  M.

Scott M.

RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site ,replaced control panel . No other issues found . Job complete ."

Near Crainway Dr, Austin, TX 78724
Brandon C.

Brandon C.

DISHWASHER JENN-AIR JDB8700AWP3 "Arrived on site to replace failed drain pump, after replacing pump, unit tested good. Ran diagnostic test cycle, unit passed all tests,

Near Palazza Alto Dr, Austin, TX 78734
Jacob S.

Jacob S.

OVEN WHIRLPOOL KODE500ESS04 "Arrived onsite for unit not heating once again. Tested unit. Thermistors were both working. Called Techline. Suggested to change UI panel. Replaced panel. Tested unit. Still did not fix issue. Got Sr#7728700390. Upon further investigation. Found that electrical problem was the issue. Took pics of electrical issue. Let customer know that an electrician will need to come out and service power from the wall. No other issues at this time, job complete"

Near Dally Ct, Dripping Springs, TX 78620
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived onsite for a refrigerator that makes ice but it will not dispense ice and it’s not dispensing water. I found the water dispensing very slowly. I put a bypass in the filter head and the unit had good pressure while dispensing. The customer had a new filter so I installed it and tested. The water dispenser is working as designed. I found the auger motor impeller stripped out on the motor and not removable. The auger motor, divider, spacer, & impeller will need to be replaced to complete service.Ordering the spacer and marking the other parts as UORV..; ordrng 1 W11378860 (SPACER)"

Near Horizon Cove, Lago Vista, TX 78645
David S.

David S.

WASHER WHIRLPOOL WFW5620HW0 "Arrived in site to install previous diagnosed part. I gained access to the ACU, and found the new part was incorrect. I doubled checked the part number and washer model number. I spoke with CS, and I am putting in for parts reasearch. The plug and relay that are missing are for the heating element, the office will reschedule when we have an eta on the correct part ; ordrng 1 PARTSREASEARCH (ACU )"

Near Goodnight Trail, Leander, TX 78641
Richard P.

Richard P.

WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer not working. During testing found that that there is no response from the console. Error code F6E2;popped up. Called tech and they stated for me to replace the harness coming from the console to the control . If that doesn’t fix it they stated to replace the UI and control again. Ordering parts and office to schedule Sr# 7728694254. ; ordrng 1 W10919942 (harns-wire) and 1 W11449075 (HARNESS)

Near Headwind Way, Kyle, TX 78640
Brandon C.

Brandon C.

DISHWASHER GE PDT715SYN2FS "Arrived on site for customer complaint of damaged door, also found failed UI control. Ordering UI control. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD21X25381 (CONTROL)"

Near Red Granite Dr, Dripping Springs, TX 78620
Tyler  G.

Tyler G.

WASHER WHIRLPOOL WTW4955HW1 Grabbed on site for washer that was making weird clicking noises and loud grinding noise is according to the customer. After running multiple tests on the unit both manually and an auto test I could not find any immediate signs of grinding or loud clicking. I then ran another Manuel diagnostic test and filled the unit with (3/4 of tub) water to simulate a decent amount of weight. At this point a loud grinding noise could be heard when the tub would agitate. I called WP tech line and spoke with Andy sr: 7728704714. He advised to replace the gear case.after replacing the units gear case I retested unit and found the the new gear case was also grinding and not allowing for proper functionality during cycles. We will need to return with a new gear case. ; ordrng 1 W10528947 (drive hub kit) and 1 W11035747 (gearcase) and 6 WP8533953 (screw)s

Near Jasmine Ln, Killeen, TX 76549
Brandon C.

Brandon C.

COOKTOP WHIRLPOOL KCGS556ESS02 "Arrived on site for customer complaint of middle burner not lighting properly, found unit to be working properly at time of service, this is a new build, there may have been debris in the line that cleared itself. Tested good."

Near Angelina Valley Dr, Belterra, TX 78737
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived onsite for a refrigerator with an icemaker not working. I found the ice bucket full. Mr stated it doesn’t make ice fast and that’s always been an issue but the main issue at this time is it won’t dispense ice. I found the ice dispenser motor locked up. I tested the icemaker and found no stored error codes. I ran the harvest test, fill test, and fan test. The unit worked as designed. The FC was at 4 degrees setting idle. All thermistors test good. The ice bucket sensor is working as designed. I explained to mr to set the unit on fast ice to bypass the hibernation period and explained the icemaker only produces 6 cubes at a time. Ordering WPW10347114 shaft & W10822606 motor. ; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft)"

Near El Dorado, Lago Vista, TX 78645
Andy  B.

Andy B.

WASHER WHIRLPOOL CET9000GQ1 "Arrived on site for washer dryer combo not operating properly. Tested and inspected unit and found failed drain pump. Office to schedule return trip. 2 man job, 2 hour job. No water leaks present at time of service.; ordrng 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (2 MAN JOB) and 1 W11366249 (DRAIN HOSE)"

Near S Pope Bend Rd, Cedar Creek, TX 78612
Brandon C.

Brandon C.

DISHWASHER KITCHENAID KUDS35FXSSA "Arrived on site for customer complaint of no water entering unit, found float switch was stuck in up position, ran diagnostic test found error codes 6-4 6-6 6-1 10-1, unit tested good after I adjusted float. Upper rack pieces were broken, motor was loud, and valve was a little clogged with hard water build up

Near Enchanted Hilltop Way, Spicewood, TX 78669
Richard P.

Richard P.

REFRIGERATOR KITCHENAID WRX988SIBM01 Arrived onsite for the refrigerator freezer section has frost build up. During testing found that the freezer door is not closing properly. Freezer door railings will need to be replaced along with the freezer door gasket.

Near Clark Cove Rd, Buda, TX 78610
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to perform sealed system repair for refrigerator. Upon evacuating system noted no gas in unit and both evaporators completely full of oil from compressor blowout. Freezer evaporator, fresh food evaporator, and compressor will all need to be replaced to complete repair. All parts will need to be done at the same time to prevent contamination of new parts. Office will need to set return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 WPW10608485 (evaporator)"

Near Jerusalem Dr, Round Rock, TX 78664
Andy  B.

Andy B.

REFRIGERATOR FRIGIDAIRE FPRU19F8RFC Arrived on site for refrigerator not closing properly and door alarm beeping. Made minor adjustments and tested unit. All operations are normal. No water leaks present at time of service.

Near Easley Rd, Smithville, TX 78957
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like a fan rubbing noise. I placed the unit in diagnostics and checked the compressor in test #5. When the compressor would ramp,up to max speed, approximately halfway though the ramping, it would begin to make a loud rattling/vibrating noise. Also, when it would slow down to minimum speed, halfway through, it would make the noise again. I inspected the compressor and it is secured tightly with four bolts and it not rubbing against the chassis or anything else. I placed some sound pads on the top and retested and the compressor was much more quieter. I advised the customer of my findings and repairs and demonstrated for the customer. Customer was satisfied with the quieter noise. I recommended to the customer that if the noise comes back, to contact our office and I will recommend replacing the compressor. No water leaks

Near Deering Creek Dr, Leander, TX 78641
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRS321SDHB02 Arrived onsite for the refrigerator section freezing food. During testing found that the damper control is not working properly will need to replace. Ordering parts and office to schedule ; ordrng 1 W11317276 (diffuser)

Near Rolling Hills Rd, , TX 78676
David S.

David S.

DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer not working. I inspected the unit and work area. I found the same error code F4E4 voltage drop on L2, as the first visit. I gained access to the junction and tested voltage. I found 120 on L1 and nothing on L2. I pulled the plug out of the outlet and tested at the outlet. I showed good voltage across both L2 and L1. I plugged the unit back in and rested at the junction. I showed good voltage both on and off load. Based off what I have seen, the customer needs to have an electrician come out and replace the outlet.

Near Mahomet Dr, Pflugerville, TX 78660
Clif L.

Clif L.

DRYER WHIRLPOOL WED5620HW1 Arrived on site to diagnose a dryer with a broken control panel. Found control panel cracked on left side. Replaced panel and tested unit. Found all is functioning properly at this time.

Near Comal Ln, Georgetown, TX 78633
Paul R.

Paul R.

DISHWASHER WHIRLPOOL WDF520PADM5 Arrived onsite for a dishwasher not draining. I found 121VAC to the drain pump and it wasn’t powering up. I replaced the drain pump and ran the diagnostics cycle. The unit completed the cycle and worked as designed. Call complete.

Near Sarah Christine Ln, Austin, TX 78717
Noah D.

Noah D.

REFRIGERATOR JENN-AIR JFFCC72EHL01 "Arrived on site to inspect fridge for noise during operation, unable to replicate noise through diagnostics or normal cycling, ordering all fans and instructing customer to video tape noise during operation so we can narrow down prognosis. Office to reschedule. ; ordrng 1 W10685479 (ICE BOX FAN ) and 1 W10772353 (FAN ) and 1 W11318887 (EVAP COVER )"

Near Bleganza, New Braunfels, TX 78132
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for both sections not cooling . Found compressor not running. Start relay would click . Replaced relay unit would still click , compressor never started . Amps were 20 when first click the would drop to 9 amps . Ordering compressor, Uv drier , service port ,weigh 2HRS evap if needed . Please put on cancellation list .no water leaks detected at time of service.; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10507884 (compressor) and 1 WEIGH2HRS and 1 WP2188823 (evaporator)"

Near Thyone Dr, Austin, TX 78725
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDFE104DSS "Arrived on site to test unit for unit not washing. Test unit and Found bad motor, replaced motor. Test unit and unit test good no leaks present at this time. Job complete"

Near Redgate Ct, Austin, TX 78739
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite to replace previously diagnosed parts. Replaced freezer bin but when seeking to replace water valve, needed to shut off water supply under sink and discovered a water leak. Water looks to have been slow but steady leaking from pipes causing cabinet floor to saturate and seeping onto outside floor. See pic leak pic 1and 2 in SD. Instructed customer to have plumbing issues resolved before we can come back out to fix it. Office to reschedule after repairs. Called tech line to document issues SR#7728697066. ; saved tckt"

Near W Parsons St, Manor, TX 78653
Kayman B.

Kayman B.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the main control and the blower fan. Unit is now heating as designed and no current error codes present. Job complete.

Near Expedition Way, Round Rock, TX 78664
Robert J.

Robert J.

REFRIGERATOR MAYTAG PSD262LHEZ "Arrived onsite for unit not freezing, cooling or making ice. Found that large amount of ice had accumulated on the back panel of the freezer. Removed the ice but found that ice had also accumulated behind the evaporator cover and would need to thaw at least over 48 hrs. Looking through the cover slots you could see the lower evaporator coils with a heavy frost pattern.

Near Knapple Cove, Manor, TX 78653
Andy  B.

Andy B.

MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave door issues. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time

Near Crooked Trail, Bastrop, TX 78602
Richard P.

Richard P.

REFRIGERATOR FRIGIDAIRE LFTR2032TF1 Arrived onsite for the refrigerator not cooling. During testing found that there is no issues with refrigerator. Customer stated that they unplugged refrigerator and plugged it back in and refrigerator started to work. Could not find any issues at this time. Complete

Near Spring River Dr, Martindale, TX 78655
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for unit not making ice. Tested unit. Found that ice maker was working properly but could not get water. Dual water valve may need to be replaced also ordering new ice maker. Ordered parts. Rescheduled with customer ; ordrng 1 W11115534 (icemaker) and 1 W11194380 (valve)

Near Sebastians Run, Austin, TX 78738
Noah D.

Noah D.

ICE MACHINE WHIRLPOOL KUIX305ESS2 "Arrived on site to inspect icemaker for not producing correctly, upon inspection found the water overflowing but ice being produced, replaced pump with sensor and retested, no problems found. Changed filters and leaking stopped. Complete"

Near Verden Ridge, New Braunfels, TX 78132
Noah D.

Noah D.

MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave for fan issues, upon inspection found the fan only worked on low setting, replaced fan and tested for issues, no issues found. Job complete"

Near Laurel Grace Ln, Canyon Lake, TX 78130
Jacob S.

Jacob S.

REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for unit making noise. Listens to unit for 20min. Could not hear noise or find issue with unit. Unit working as designed. Let customer know that a little noise ok’ing from the back of the unit is normal. Let customer know to record noise on phone before next potential visit. No issues at this time. Job complete

Near Abbeyville Walk, , TX 78669
Noah D.

Noah D.

WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer and install parts per last visit, installed console and tested after reinstalling washer, no leaks or issues detected. Job complete"

Near Tanager Dr, New Braunfels, TX 78130
Clif L.

Clif L.

COOKTOP WHIRLPOOL KCGS356ESS00 Arrived on site to replace previously ordered parts for cooktop. Found burner valves were not adjusted after installation causing no lo flames. Made adjustments for LP gas and tested unit. Found all is functioning properly at this time and no parts were needed.

Near Gabriel Vista W, Georgetown, TX 78633
Tyler  G.

Tyler G.

WASHER MAYTAG MVWB835DW1 Arrived on site to repair washer the head of the diagnosis support Rod issue. After replacing the suspension rods and retesting the unit for proper functionality I found that it was filling agitating and draining just fine unit is not working as designed call complete

Near Mikey Ln, Temple, TX 76502
David  Z.

David Z.

MICROWAVE KITCHENAID kbms1454sss3 "Arrived on site To diagnose microwave that was not heating intermittently. Customer advised me that the unit would stop heating after it was in use for short periods of time. Ran the unit and found that after about 1-2 mins LF continuous usage the mag would shut off. After unit cooled down you would hear a relay click, and unit would run again and repeat the cycle. Found this to be related to a bad control, with a relay overheating and sticking / failing.

Near Big View Dr, Austin, TX 78730
David  Z.

David Z.

COOKTOP KITCHENAID KGCS166GSS07 "Arrived on site to diagnose cooktop that had reports of a fire from underneath. On removal of cooktop advised customer that screws were rusted into orifice holders and I may need to drill them out, or they could break. Customer,er said to move forward. Got 1 screw out, 9 other screws broke off. To repair will need new switch harness and also new orifice holders and screws. Ordering screws and orifice holders. Office to reschedule when shipping for parts is available. Repair will be switch harness as well as all orifice holders and screws. ; ordrng 10 WP3368921 (screw-torx)s and 2 WPW10128448 (holder-orf)s and 1 WPW10128450 (holder-orf) and 1 WPW10128451 (holder-orf) and 1 WPW10155786 (holder-orf)"

Near Mountain Villa Dr, Austin, TX 78731
Paul R.

Paul R.

DRYER WHIRLPOOL WED75HEFW0 Arrived onsite for a dryer making a loud squeaking noise. I found the idler pulley defective. A rebuild kit needs to be installed.I installed a rebuild kit and tested the unit. The dryer is working as designed. Call complete.

Near Court Del Rey, Round Rock, TX 78681
Tyler  G.

Tyler G.

DISHWASHER WHIRLPOOL DU915PWPS2 Arrived on site for dishwasher that need a new thermal fuse installed on the main control. After installing new part the unit kicked right on and I tested the units filling agitating and draining cycles. Unit is now functioning as designed with no leaks before during or after repair call complete

Near Cayuga Dr, Harker Heights, TX 76548
Lou S.

Lou S.

RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the broiler panel being damaged, I removed and replaced the the panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

Near Scenic Valley Dr, Leander, TX 78641
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for shorted control and reset existing control to repair. All checks good. Unit is now operating as designed.

Near Jackson Ave, Austin, TX 78731
Lou S.

Lou S.

RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to inspect range not working. Upon further inspection, I found the display blank and non-responsive. I pulled the unit out and tested the outlet and it was good. Pushed the unit back in its place and began to remove the console, at which time, the display came on. Once I had the console removed, I found a screw sitting on the main control. The power had gone off again and when I removed the screw, the power came back on. I placed the unit in diagnostics and checked error codes and found F6E0. Cleared the code and tested. Unit is operating as designed. I reinstalled the console and retested. Unit continues to operate as designed. Customer advised that they admit connected to WiFi before the unit began to malfunction. I advised the customer of my findings and recommended they contact our office if the unit display goes blank again. No gas leaks detected during service, job completed."

Near Turtle Bay Loop, Leander, TX 78641
Wesley P.

Wesley P.

RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite and replaced damaged control panel. Alll checks good. Unit is now operating as designed.

Near Jackson Ave, Austin, TX 78731
David  Z.

David Z.

WASHER WHIRLPOOL MVWB865GW0 "Arrived on site to diagnose washer that is not filling with water at all. Customer told me that the hot cut out a bit ago, now cold does not work either. Checked errors and had several errors all relating to valves.Replaced valve and retested. All is now working as designed. Call complete."

Near Pappys Way, Austin, TX 78730
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for a refrigerator that the RC door is hard to open. I found the unit doing the same thing it was doing on the previous visit. I showered mr that when the FC door was opened the RC door was easy to open. I checked the drain and made sure it was clear. I showed mr that when the drain tube was empty the door opened easy but I explained that when the unit goes thru a defrost and the trap is holding water again the RC door will be harder to open especially if the RC dampener is closed and the FC is cooling. I called techline and spoke with Chris SR# 7728700797 and gave him my findings for documentation. Call complete.

Near Sierra Trail, Lago Vista, TX 78645
Robert J.

Robert J.

WASHER WHIRLPOOL WFW560CHW0 "Spoke to maintenance and service call was for noisy dryer. Tested unit and the noise was normal use noise, non excessive. Job complete"

Near Guadalupe St, Austin, TX 78701
Brandon C.

Brandon C.

DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for customer complaint of unit not washing, found diverter motor not finding home position, ordering sump assembly ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10875442 (cntrl-elec) and 1 W10891912 (panel-cntl) and 1 WPW10605057 (pump and motor assy)"

Near Drifting Wind Run, The Hills, TX 78738
Lou S.

Lou S.

REFRIGERATOR KITCHENAID KBLC36FTS00 "Arrived on site to inspect refrigerator door open light blinking and no lights on in the unit. Upon further inspection, I found the open door light blinking, no lights on in the unit with door open still cooling. I removed the top panel and tested the door switch and it is good. While placing the door switch back into its housing, sparks shot out from the control area. I inspected the controls and found the F1 connector on the filter/power board was burnt. I tested voltage to the F1 and it read 122V but there was no voltage coming out. I advised the customer of my findings and that the unit would need the control kit.I am ordering the control kit and UI panel and office to schedule return service. Power was left off to the unit, no water leaks observed during service.; ordrng 1 W10468945 (contrl-box) and 1 W10801767 (cntrl-elec)"

Near High Lonesome, Leander, TX 78641
Robert J.

Robert J.

WASHER MAYTAG MHW8200FW0 "Arrived onsite to replace previously diagnosed parts. Replaced control panel, tested unit and unit functions correctly. Also inspected bellow and bellow did not show signs of excessive water retention. Bellow has normal water left during wash cycle. Left over water would need to be removed by the customer to prevent potential mold growth. Job complete."

Near Bowman Ave, Austin, TX 78703
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for no water. Found harness not making good contact to valve,reinstalled harness fully to valve,tested water dispenser,water dispenser working,adjusted filter housing tested filter removal good."

Near S 1st St, Austin, TX 78704
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for led issues. Diagnosed a defective freezer led,removed defective led module installed a new freezer led module powered unit on all leds working as designed"

Near Radam Cir, Austin, TX 78745
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KBLC36FMS01 "Arrived on site for ice build up. Found fill tube not inserted to icemaker correctly. Installed fill tube correctly to icemaker,ran harvest test passed no leaks"

Near Rivercrest Dr, Austin, TX 78746
Brandon C.

Brandon C.

DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site for customer complaint of unit making noise during dry cycle, found no error codes in diagnostic cycle, found noise coming from blower vent motor. Ordering blower motor. ; ordrng 1 W11228135 (VENT MOTOR)"

Near Spillman Ranch Loop, Austin, TX 78738
David S.

David S.

OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site for wall oven having no power after a self clean. I gained access to the thermal fuse and control. I found the thermal fuse broken, I also found the thermal limiter for the lower oven broken as well. I replaced both fuses. I reassembled the unit and tested its operations. All tested good.

Near Angelina Dr, Round Rock, TX 78665
James C.

James C.

REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and found fresh food evaporator frozen solid. Steamed away ice and found thermistor damaged. Installed new harness and ui to correct defrost issue. Tested operation and found unit working properly. Job complete

Near Mahan St, Meadowlakes, TX 78654
Wesley P.

Wesley P.

REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite and was able to clear obstruction without getting burins fridge. Thawed all ice and verified drain function. All checks good. Advised customer on repair all checks good.

Near Del Curto Rd, Austin, TX 78704
Clif L.

Clif L.

DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to replace previously ordered parts for dishwasher. Found hinges were bent and panel shorted out. Replaced both hinges and control panel and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Near Walnut St, Georgetown, TX 78626
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KFCO22EVBL1 "Arrived n site for noise complaint. Power cycled unit diagnosed noise from damper control,removed defective damper installed a new damper powered unit on,noise no longer present. .; used 1 WPW10594329 (DAMPER CONTROL) from stock"

Near Big Bend Dr, Austin, TX 78731
David  Z.

David Z.

REFRIGERATOR KITCHENAID KSCS25FVMS03 "Arrived on site to diagnose dispenser not dispensing ice. Found auger motor was not turning. Could hear relays clicking, but motor was not running. Removed and replaced motor. Retested and unit is now dispensing properly. Cleaned some corrosion off the motor connector as well. Call complete."

Near Cuesta Trail, Austin, TX 78730
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KUDS01DLSS2 "Arrived on site to replace vent and gasket, replaced both parts test unit and found unit still clicking, found shorted control board, removed new vent and gasket. Installed old vent and gasket. Job complete"

Near Marigold Ct, Driftwood, TX 78619
Kevin B.

Kevin B.

WASHER MAYTAG MVWX655DW2 "Arrived on site to test unit for not washing. Tested unit found error code f7e1 basket feed fault. Found drive belt had fallen off tub pulley. Reattached belt onto pulley. Recalibrated and explained to customer recommended loading procedures. Tested unit, unit works great. No leaks detected. Job complete."

Near Barkbridge Trail, Austin, TX 78744
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFW95HEDW0 Arrived onsite and found unit leaking from door gasket due to obstruction. Cleared obstruction. Also found unit may be experiencing some complications due to air trap issue. No error codes saved. Reset unit and cleared airtrap. All checks good.

Near Carlwood Dr, Austin, TX 78759
Robert J.

Robert J.

WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for washer leaking. Tested unit and evidence showed cause of leaks we’re coming from dispenser. Also, bulletin on faulty dispenser validated cause. Need 2 man for repair. ; ordrng 1 W11465532 (DISPENSER ASSEMBLY )"

Near Guadalupe St, Austin, TX 78701
Clif L.

Clif L.

VENTHOOD MAYTAG UXT5430ADS

Near Chuckwagon Trail, Georgetown, TX 78633
Scott  M.

Scott M.

WASHER WHIRLPOOL MHW8630HW0 "Arrived on site ,replaced dispenser housing . Ran diagnostics valve tests and full diagnostics wash test with top off . No water leaks detected at time of service. Job complete"

Near Rountree Dr, Austin, TX 78722
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived onsite for the refrigerator not dispensing ice properly. During testing found that the there is cube and crushed ice coming out at the same time. Found that the ice container arm is not working properly. Will need to replace ice container and solenoid. Customer also had a complaint about a noise coming from ice box area sounding like metal tapping on metal. Tested damper control but could not duplicate the issue. Advised customer to video record noise. Ordering damper control and ice container and office to schedule ; ordrng 1 W11185686 (ice-contnr) and 1 WPW10196393 (damper control assy)

Near W Goforth Rd, Buda, TX 78610
Clif L.

Clif L.

DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found bad door gasket. Replace door gasket and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.

Near River Down Rd, Georgetown, TX 78628
David S.

David S.

OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to install previous diagnosed parts. I removed the hinges and replaced with new. I reinstalled the door. The customer inspected the door and said it looks good to him. Job complete.

Near Malaga Hills Dr, Round Rock, TX 78681
Kevin B.

Kevin B.

DRYER WHIRLPOOL GEW9200LW1 "Arrived on site and found a four prong cord needs to be added and then suppose needs to be added. After correcting used airflow tester and found airflow is bad. Recommended to customer that a service be used to clear the vent to the exterior of the building, job complete"

Near Tanaqua Ln, Austin, TX 78739
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KSSS36QDX05 "Arrived on site for cooling complaint. Temp reading 20° in freezer,excessive amount of heat from compressor compartment,removed cover found weka to no air flow from condenser fan. Diagnosed unit will need a new condenser fan. Condenser fan motor assembly is

Near Robbins Rd, Austin, TX 78730
Scott  M.

Scott M.

WASHER WHIRLPOOL WTW7000DW4 "Arrived on site for washer not getting water .ran diagnostics valve would just hummm . Replaced valve, unit is now getting water. Ran full diagnostics test all checked normal . No water leaks detected at time of service. Job complete."

Near Chappie Ln, Austin, TX 78725
Leonardo C.

Leonardo C.

DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site to test unit for damage from front left bottom panel. Replaced front panel, new panel inspected no damage found. Job complete"

Near Eves Necklace Dr, Mustang Ridge, TX 78610
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect refrigerator noises. Upon further inspection, I could hear the unit making a loud vibrating noise and when a door on the unit is opened, the noise stops. I opened the FC door and found a block of ice/frost on the evap cover. I removed the cover and found that the evaporator is not defrosting. Using my steamer, I removed the ice/frost and found the defrost heater was not plugged in. Plugged the heater in and placed unit in diagnostics and tested defrost. The uni"

Near Middle Brook Dr, Leander, TX 78641
David  Z.

David Z.

ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site to diagnose ice machine that customer says had lost power twice. Last time he opened and closed door and unit powered on and has been working ever since. I removed the front panel and checked all visible connections and found harness wire going to main external drain pump loose. Secured that connection. All other connections were good. Attempted to tap the unit and move it around a bit to recreate failure and could not get it to duplicate. If issue persists will need to return with a control / UI / harness / transformer. All is working as designed at this time. Call complete.

Near Capri, Lakeway, TX 78734
Wesley P.

Wesley P.

ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived onsite and installed new bin thermistor. All checks good.

Near W Lynn St, Austin, TX 78703
Leonardo C.

Leonardo C.

OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to replace damaged frame glass, replaced frame glass tested door close, door closes properly. Job complete"

Near Hazy Hills Loop, Dripping Springs, TX 78620
Richard P.

Richard P.

MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for the microwave making a noise. Replaced blower motor assembly that was ordered and noise is gone. Microwave tested good. Complete

Near Forest Moon Ln, Kyle, TX 78640
Kevin B.

Kevin B.

WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found no save error codes, ran test cycle everything passed properly. Inspected suspension and everything is good. Customer heard a noise while doing laundry and other than the possibility of an unbalanced load all components on washer are not making any excessive noise no water leaks from connection, Job complete"

Near Kiras Ct, Austin, TX 78737
Kevin B.

Kevin B.

MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site and inspected microwave and heard rattling noise when vent fan is running, dropped microwave and found construction debris causing noise after clearing microwave is running properly, job complete."

Near Donnelley Dr, Austin, TX 78744
Wesley P.

Wesley P.

DISHWASHER MAYTAG MDB4949SHB1 Arrived onsite and found broken control panel. Repaired by replacing control panel. Unit is now operating as designed.

Near Pressler St, Austin, TX 78703
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL ET1FHMXLQ00 Arrived on site to test unit for freezing in upper shelve of refrigerator. Tested unit and no freezing was present. Instructed customer if desired return air could partially be blocked of cold air in fresh food section. Refrigerator is operating as designed. Job complete.

Near Hidden Canyon Cove, Austin, TX 78746
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED5000DW2 "Arrived on site to test unit for no heat. Tested unit found proper voltage to unit, proper air flow, and heat is good. Job complete."

Near Donahue Ln, Austin, TX 78744
Andy  B.

Andy B.

DISHWASHER WHIRLPOOL WDF520PADM Arrived on site for dishwasher leaking. Tested and inspected unit and found issues with door seal. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Cedar Creek, TX
Kevin B.

Kevin B.

REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and found fresh food light is flickering and freezer light is completely out. Replaced both LED modules and all interior lights are operating properly now. Took 1 picture. No water leaks from connections at time of service, job complete."

Near Scenic Bluff Dr, Austin, TX 78733
James C.

James C.

REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Found hinge pin in upper hinge has broken off of hinge. Unit will need new hinge to repair. Office to schedule return services ; ordrng 1 W11409290 (HINGE)

Near Louise St, Marble Falls, TX 78654
Kayman B.

Kayman B.

REFRIGERATOR MAYTAG MFI2665XEW7 Arrived onsite for refrigerator with ice build up in freezer. Upon inspection I found a sheet of ice on the bottom and a lot of condensation on the roof and sides of the FC. I inspected the drain tube duck bill and it was clogged so I cleaned it out. The unit still has a sealing issue with the FC door gasket. I removed the sheet of ice at the bottom of the unit and the door closed and sealed as designed.

Near Amistad Dr, Round Rock, TX 78664
Kayman B.

Kayman B.

WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer not spinning or advancing into wash cycle. Upon inspection I found no error codes. I inspected the bottom of the unit and found the belt had come off the cake and was sitting in the pully shield. I re attached the belt and retested the unit. Unit is working as designed at this time and no leaks detected during time of repair. Job complete.

Near Harlan Dr, Hutto, TX 78634
Richard P.

Richard P.

DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher leaking. During testing found that the vent gasket was the cause of the leak. It was out of alignment. Adjusted vent housing gasket and dishwasher tested fine and no leaks detected. Was able to fix the dispenser door. No parts were required. Complete

Near Leadtree Loop, Mustang Ridge, TX 78610
Kayman B.

Kayman B.

RANGE KITCHENAID KFGD500ESS04 Arrived onsite for range with un even cooking. I began the AVG temperature testing process and gave techline a call. He advised me to use the weighted coupler technique to take the average. In the top oven the average was about 20 degrees below set temp and in the bottom the average is about 20 degrees above the manufacturer allows a 30 degree difference in temps high or low. I noticed the flame spreader was slightly warped on one side so I manipulated it back into correct position. I explained to the customer the different cooking results with different pan material. Techline also advised me that the airflow slightly favors one side so rotating your cooking tray can help with the issue. SR#7728693625. Job complete.

Near Leonardo Dr, Round Rock, TX 78665
Kayman B.

Kayman B.

RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range with center burner that won’t ignite. Upon inspection I found the center burner ignitor not sparking. I accessed the spark module and all connectors were seated and secure. I pulled the ignitor wire and found a small cut in the wire. I reassembled the unit and retested. I found the center ignitor now intermittently igniting. Will need a new ignitor wire. I’m ordering a ignitor the ignitor wire and spark module just Incase for repair. Ignitor (WPW10515459) spark module (WPW10110523) ignitor wire (W10623833). ; ordrng 1 W10623833 (harns-wire) and 1 WPW10110523 (module-spk) and 1 WPW10515459 (igntr-surf)

Near Antioch Ave, Pflugerville, TX 78660
Paul R.

Paul R.

RANGE WHIRLPOOL WFE320M0EB2 Arrived onsite for a range to replace the previous diagnosed parts. I replaced the main harness that came with a new terminal block. I tested all functions of the range and the unit is working as designed. Call complete.

Near Briarwood Cir, Lago Vista, TX 78645
Noah D.

Noah D.

REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect fridge for loud noise during operation, upon inspection found no noise but large quantities of food blocking air flow, moved food and tested all moving parts in fridge, no noise found, instructed customer to video the noise if it returned. Job complete"

Near Juniper View, New Braunfels, TX 78132