"Arrived on site for washer not operating. Found f8e1, f2e1. Found water valve plastic was broken off. Replaced water valve. Reassembled and verified operation. Call complete. W11038689"

"WTW6157PB0 Arrived on site for unit no power. Upon arrival, unit was unplugged. Plugged in to power and unit powered on. Entered diagnostics and found no stored errors. Facility does not have a water supply hook up. Store manager will contact us back once water hook up is available and if an issue occurs. Unit is functioning as designed at this time. No parts replaced ; ordrng 1 W11457841 (Strike) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W10754448 (Clutch) and 1 W11195971 (Stator)"

"WED6150PB0 Arrived on site for unit not heating. Upon arrival, exposed terminal block and found power cord mis wired (picture attached). Corrected wiring and tested. Unit now functioning as designed. No parts replaced"

"Arrived on site for dryer making noise. Noise occurs while spinning, black residue from wheel. Replaced wheel with repair kit. Also found large lint ball in blower creating noise. Reassembled and verified operation. Cal complete."

"Arrived on site for washer not staying balanced. On arrival found no oil leaks, valve issues, or error codes. Found belt and cam intact. Found back right suspension or weak and replaced rod kit w11396716. Tested unit with towels and found it stable with no leaks. Call complete"

"Arrived on site to test unit for condition building up on FC gasket, tested unit found gaps around FC liner and sealed them with adhesive but will need to install foam strips on next appointment to fix issue rescheduled for 8/28 installed W10841140; ordrng 4 W11159728 (Foam strips)s"

"Arrived on site to inspect unit for turning off and on randomly. Upon closer inspection found unit trips breaker during use of oven and cooktop and randomly when unit is not in use. Unplugged unit flipped breaker, breaker tripped with unit unplugged. Checked voltage at terminal between red and white 122 between black and white 122 between red and black 244 polarity and voltage checks out. Checked amp draw on bake 10.4 and on broil 14.7 both within range. Called tech line to document SR#7739767932. Replaced broil due to reading slightly higher. Job complete. USED W10856603"

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w11557671,wpw10143759,w11506635"

"Arrived on site. To inspect unit for fc door not shutting. Upon closer inspection found freezer catching on lower portion of door. Added washers to give door better clearance. Tested unit, unit is running as intended and door is shutting with little to know force. Job complete. USED 2 WP489467"

"Arrived on site to replace previously diagnosed clutch, slider, gear case and rotor, replaced parts and tested, unit is now running as designed, no leaks detected job complete installed W10754448, W10734521, W11449841, W11260138"

"Arrived on site to diagnose washer that is vibrating / out of balance. On arrival I found 1 towel in the unit which had tried to spin. Attached picture. With only 1 towel the unit does not balance and there is a massive gap of no weight. Tested suspension, gearcase is good as well. Ran high speed spin with and without towel and found no abnormal vibrations with balance. Unit working as designed, unit just needs to have a balanced load. No parts needed."

"Arrived on site ,replaced console . Ran diagnostics. All checked normal. Unit passed wash test and key pad test . No water leaks detected at time of service. Job complete ."

"2-103Arrived on site for hot surface light staying on . Found switch failed . Ordering switches . Set return 8/27. Left unplugged . Spoke with MS ,we can push it thru . No parts installed . ; ordrng 1 WPW10434452 (LF switch) and 2 WP3149404 (Lr &rr switch)s and 1 WP3149400 (LF switch)"

"Arrived on site for washer not starting cycle . Ran diagnostics got latch error code , during test wash , lid would just click . Replaced lid latch W11670519. Reran diagnostics wash . All checked normal . No water leaks detected at time of service . Job complete"

Arrived on site for dishwasher not washing properly . Ran diagnostics got 4-3 error code . During wash test motor never came on . Getting correct voltage . Replaced sump and motor W11025157 . Re ran test wash . All checking normal with unit . No water leaks detected. Job complete .

"Arrived on site for dishwasher not drying properly . Ran diagnostics , no error codes . Passed wash test element got warm but not hot . Found some oxidation on element and getting high resistance . Replaced element W10518394. Reran test wash . Element is heating properly . Customer is using rinse aid . No water leaks detected. Job complete"

"Arrived on site ,replaced ice bin W11185686. Unit is dispensing cubes . Job complete ."

"Arrived on site for range tripping breaker. On arrival found incoming voltage was 243(L1-L2), 121(L1-n), 121(L2-n), 0(g-n) and amp draw steady between 10 & 14 amps to elements during tests. Replaced bake and broil elements and tested unit bake and broil for 1hr and instructed customer give allow unit to cook on bake/500 for an additional hr after repair. If issue returns unit could need a new breaker installed."

"Arrived on site for dryer taking to long to heat. On arrival found element, and thermal cutoff and fuses all functioning. Found dryer and control working. Ran dryer on two timed dryer high heat cycles and found first test when connected to wall vent and unit showed signs of wall clog. Found with a scope in wall vent that lint was clogging air path. Instructed customer on how to preform a dryer vent cleaning in wall of home. Unit works as designed. Call complete"

"Arrived on site for refrigerator not dispensing ice. On arrival confirmed issue and found auger motor and Impeller broken. Replaced w11378860 spacer, wpw10309864 divider, w11671282 motor, and wp63052-2 impeller. Tested and found dispenser working as designed. Call complete"

"8/21/24 16:43: CS rspndd 8/21 WED, Arrived on site to inspect refrigerators for condensation forming between the doors. Found spots of condensation building at the bottom 1/3 of the ice box on the door and at the bottom 1/4 of the FC door. Took multiple pictures and discussed findings with engineering to decide how to proceed. Job complete"

"8/21/24 16:33: CS rspndd 8/21 WED, Arrived on site to inspect refrigerators for condensation forming between the doors. Found spots of condensation building at the bottom 1/3 of the ice box on the door and at the bottom 1/4 of the FC door. Took multiple pictures and discussed findings with engineering to decide how to proceed. Job complete"

"Arrived onsite for unit it making ice. While trying to access diagnostics found UI rot responding properly. Finally managed to get to test 120, ice maker harvest and harvest got stuck midway dumping the cubes but leaving the tray inverted and stuck. Attempted to run test again and UI would not respond. Replaced UI and ice maker due to not responding properly. Replaced both and tested. Unit is now functioning properly. Job complete used w11646196 and w11404239"

Arrived onsite for unit not making ice. On arrival ice bucket was about 3/4 full. Customer stated after repair was not making ice. Now is making ice. Ran ice maker test and had no errors. Ran fan test and all fans are functioning. May be consuming faster than production. Selected fast ice for customer and customer will monitor production over 24 hrs. Unit is functioning as designed. If symptoms persist recommend emitter/ reciver and ice box fan . Job complete

Arrived onsite to replace cracked capacitor. Replaced and tested. Unit is now functioning properly. Job complete. Used w11395618

Arrived onsite for ice machine that not producing ice. On inspection turn unit on and immediately water started to leak out of the reservoir drain pump. On further inspection found that were the pump connects to the reservoir is cracked. The water is leaking out faster then the unit can make ice. Ordered a new reservoir. No parts installed during service. Office to reschedule when parts arrive.; ordrng 1 W11614101 (Water reservoir)

"Arrived on site for washer not removing fabric softener. On arrival confirmed failure and found cold side valve failing. Replaced valve w11688995 and tested unit, found fabric softener dispenser and no leaks. Call complete"

"Arrived on site to test unit for broken spray arm. Inspected spray arm and found the metal splitting from the plastic. Replaced lower spray arm (WD22X25281) and tested unit, unit is now running as designed with all components properly engaging, no leaks detected, job complete."

Arrived on site to inspect range with error code. Upon further inspection I placed unit into diagnostics and observed error F2E1 (shorted key). I replaced the control and retested the unit. The unit is operating as designed. No gas leaks observed during service. W11620481

"Arrived on site to inspect dishwasher not heating or drying. Upon further inspection, I placed the unit into diagnostics and observed F7E1 (no heat) I ran a test cycle and found that the heater was not heating. I measured the heater and it measured OL. I replaced the heater and retested the unit, the unit is now operating as designed. I also advised the customer of proper detergent usage. No water leaks observed during service. W10518394"

"Arrived on site to inspect dryer door not closing properly. Upon further inspection, found the door catch to be defective from strike not being aligned/bent. I replaced the catch and the strike. I tested the unit and the unit is operating as designed. No water leaks observed during service W11429589 W11429587"

"Arrived on site to inspect previously diagnosed and ordered part. I found that from the initial installation, the power chord L1 L2 and neutral were just loosely fastened the the terminal block and shown signs of burns. I replaced the main harness/terminal block W11531755. I informed the customer of my findings and that the power cord will need to be replaced and I have left the unit unplugged as a precaution. Customer to provide power cord and installation."

Arrived on site to install previously diagnosed and ordered part. Installed motor and retested the unit. The dryer is operating as designed. Job complete 279827

Arrived onsite for cracked cooktop. The crack runs from the front to the back on the right side. Reschedule for Monday. No parts installed during service.; schdld next appmnt for 8/26 MON !

"Arrived onsite for oven missing vent parts. On inspection there no vent on the unit. Installed the new vent parts on to the unit, trim vent & screws. WPY706189 W11598135 W11598202"

On arrival verified complaint of no heat. Verified voltage and polarity are correct. Checked element found open. Ran voltage check and had 240 at element. Replaced element and unit now heats correctly. Ran vent test and failed on yellow advised customer needs to clean vent in wall. Job complete installed wp3387747

Ordering a new compressor; ordrng 1 W11686820 (Compressor) and 1 Wpw10143759 (Drier) and 1 W11506635 (Access valve)

"Arrived on site to test unit for no water entering the unit. Entered diagnostics, valve engaged and started filling the unit. When in spin mode unit would start to spin and then stop, also a rubbing sound present. Gained access to bottom of the unit and inspected slider, found all rivets have failed allowing the metal to slip causing the unit to not sense properly and not start filling. Replaced slider (W10734521) from truck stock and tested unit, all components are properly engaging and unit is now running as designed. If issue reoccurs recommend returning with a new slider and clutch. No leaks detected, job complete."

"Arrived on site to inspect unit for not starting a cycle. Upon closer inspection found pump failed, replaced pump and motor assembly, tested unit, unit is running as intended. No leaks present at this time. Job complete. USED w11665769"

"Arrived on site. Found on and off switch stuck in the middle,powered on icemaker,icemaker started harvesting and got stuck replaced defective icemaker,ran harvesting test passed ran fill test passed."

Arrived on site to inspect unit for fan not working. Upon closer inspection found blower failed but improperly installed will have have unit properly installed before addressing. Rescheduled for 8/26; schdld next appmnt for 8/26 MON !

"Arrived on site. Replaced the compressor,drier,drip pan and evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good. Used w10782196,w11377390,w10782177w11506635,wpw10143759"

Arrived on site to inspect unit for tripping breaker. Upon arrival called tech line to due process of elimination. With tech line found issue was electric control per tech line replace electric control AND timer at same time. SR#7739759012 Ordering control electric and will return. 8/28; ordrng 1 WPW10476828 (Control)

Arrived on site for a refrigerator that is making abnormal noises. Inspected unit and work area. Customer advised that the unit makes a clicking noise 10 times a day and that sometimes it its worse than other times. I opened up the refrigerator door and the customer advised that he heard the sound that it makes. I found that the sound was coming from the damper control. I went ahead and replaced the damper control and tested the unit. I found the unit working and operating as designed. Call complete. WPW10479155.

"Arrived on site for vent hood making noise. Repoint motor has excessive vibration. Replaced motor. Verified operation, call complete."

"Arrived on site for control panel not responding. Upon arrival,test unit and confirmed issue. Test polarity and is correct. Removed console to inspect control. Got 5dcv from control to console. Need to replace console. Replaced console W11120178. Found several cracks on new console out of box. Need to reorder. Ordering console W11120178. Office to reschedule.; ordrng 1 W11120178 (Console)"

"Arrived on site for refrigerator freezing IDrinks. Found 28f and 32f in different spots, still cooling. Removed diffuser. Replaced refrigerator sensor. Verified operation, call complete."

"Arrived on site with new gasket. Installed foam gaskets and new gasket on middle drawer. Used heat gun to form into place. Call complete. W11159728, W10622446"

"KRFC704FPS04 Arrived to complete sealed system. I pressurized the system and determined the leak was actually from the RC evaporator and I removed and replaced. Vacuuming to 260 microns and verifying it held for an additional 10 minutes, I charged with the MFG calculated refrigerant charge. The unit started cooling and I verified frost patterns within the RC and FC evaporators. I heat treated the right RC gasket and installed. Operational test good, no leaks observed during service."

Arrived on site with new vent. Removed door panel. Replaced leaking vent. Tested and checked for leaks. No leaks. Call complete.

"Arrived on site. Ran diagnostics fan working,removed compressor cover diagnosed a defective compressor. Removed refrigerant from system,replaced compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good. Used w1157434,w11506635,wpw10142759"

Arrived on site for washer not completing cycles on arrival found f8e1 in diagnostics and found cold side valve failing to open up. Ordering W11595805 valve and rescheduled customer for 08/27/24 to complete repairs.; ordrng 1 W11595805 (Valve)

Arrived on site for refrigerator needing right side door gasket. On arrival confirmed issue and installed w10830047 gasket. Found door sealing as designed. Call complete

"Arrived on site to test unit for noise. Upon arrival customer stated that whenever the compressor is running it makes a slight high pitch sound. Gained access to unit compartment and confirmed compressor is making that sound. Also found the the compartment is very hot and compressor is extremely hot due to condenser fan not engaging. Replaced condenser motor (W11578915) and tested, motor is now engaging. Noise has been subdued but due to the unit being in use and compressor overheating for a prolonged period of time, advised customer that if issue persists than the unit will need a sealed system repair done. At this time unit is running as designed, no leaks detected, job complete."

"Arrived on site to test unit for humming while off. Upon arrival customer stated issue is very intermittent. While the unit was turned off it seemed like the blower fan was engaging every 10 seconds. Tried to mimic issue, could not mimic the issue while the unit was off. Inspected wiring and found no issues. Advised customer to try to capture the issue on video so we can better pinpoint exactly whats happening. At this time unit is running as designed, no parts installed, job complete."

"Arrived on site for not heating. Upon arrival, test polarity and is correct. Removed rear panel to test heating circuit components. Fount thermostat is OL and all other components are good. Replaced thermostat 279816 and test unit. Unit is operating as designed. Also ran vent test and failed. Advised customer that vent needs to be cleaned. Job complete"

"Arrived on site for making noise. Upon arrival, customer played video of noise. Ram diagnostics and there are no saved error codes. Raised unit to inspect lower components. Found rotor retaining screw is on floor. Inspected all parts and are good. Reinstalled screw with correct torque. Test unit and is operating as designed. No leaks pre. Job complete. No parts needed."

"Arrived on site for not draining and has F3-E1 error code. Upon arrival, inspected unit and confirmed error code, Water level system error. Test unit and drain pump operates continuously. Need to replace pressure switch. Replaced Pressure switch WPW10448876. Test unit and is now good. Test unit by running a normal cycle. Unit is operating as designed. No leaks present at this time. Job complete"

"KUIX535HPS01 Arrived to inspect ice production issues. I found the ice with a translucent appearance and more watery than expected. Further inspection reveled the air divider at the condenser incorrectly placed, the rear cover missing and the water supply line was kinked. The supply line had a very slow and intermittent drip at the valve and I advised the customer. Correcting the issues and installing a rear cover from cardboard to prevent errant airflow, the machine started production. The customer will replace the water line."

"Arrived on site to test unit for tripping breaker. Upon arrival customer stated unit would constantly trip the breaker, builder put in a new 50 amp breaker and unit stopped tripping. Gained access to backside of the unit and inspected all wiring and connections. Found no broken wires and no evidence of a short. Replaced control (W11583303) as precautionary and tested unit by running a preheat bake cycle, unit heated up to 350? with no issues. Unit is now running as designed, job complete."

"Arrived on site to replace previously diagnosed parts. Replaced coupling (WP2220458) and ice container (W11244434). Tested unit, unit now dispenses ice cubes and crushed ice. Unit is now functioning as designed, no leaks detected, job complete."

"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the RC light module not working and I tested the door switches and they were good. I found that one strip inside the module was not working and the right side light strip was dim. I found the FC light is working. I removed and replaced the RC light module and tested and unit is operating as designed. No water leaks observed during service, job completed. W11527432"

"Arrived on site to inspect wall oven temps. Upon further inspection, the customer provided a photo from their home inspection that showed the inspector using an infrared gun to test oven temps which is not approved by the manufacturer as the guns only test surface temps and ovens use heat/air to cook. I provided the customer with the service pointer W10565140 which shows how to test the oven temps. Using my multimeter, I placed my thermal couple in the center of the middle rack and tested temps on Bake at 350 degrees. My preheat temps was 392 degrees (normal per owners manual). My next four readings were 395, 328, 363, 339 for an average temp of 359 degrees. I advised the customer that the average temp reading is within the manufacturer approved range of fifteen above/fifteen below (335/365). Unit is operating as designed. I made recommendations for use and care. Job completed. No parts installed."

"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like the diffuser opening and closing. I placed the unit in diagnostics and tested the diffuser in test 3 and found it making the loud noise. I removed and replaced the diffuser and tested and unit is operating as designed. No water leaks observed during service, job completed. W11236851"

MVW6500MBK0 Arrived on site to replace ordered parts. Proceeded to replace W11591637 lower harness. Entered diagnostics and cleared stored error. Ran full diagnostics and tested good. Unit is functioning as designed. No water leaks present at this time.

"MVW4505MW1 Arrived on site for unit not starting. Upon arrival, found unit uninstalled and another washer is installed on the designated area. Customer mentioned water is not running in the home. Inspected unit and found lid latch wire to be severed. All other visual inspections pass. Ordering W11670519 lid latch and W11643701 lower harness. Customer will have unit installed on the day of service. Customer agreed to reschedule August 28th. Customer prefers PM appointment. ; ordrng 1 W11670519 (Lid latch) and 1 W11643701 (Lower harness)"

"Arrived on site to inspect refrigerator water dispenser not dispensing water properly. Upon further inspection, I pulled the unit out and tested the water source at the wall and found a few particles of debris. Tested the pressure and got 60psi. Reattached the water line to fridge and tested the water flow and found the water would dispense but would eventually go to a trickle. I removed the water filter and retested the water flow and the unit is operating as designed. I contacted techline and spoke to Chris and advised of the complaint and my findings and the history of the unit. Chris advised that the filter use is done and needs to be replaced. Chris provided SR#7739758055. I spoke with in house tech support (SW) and she advised the filter replaces 1500 water bottles which is approximately 187.5 gallons and the filter shows to support up to 200 gallons. I advised the customer of my conversations with tech support and provided the SR number and recommended they replace the filter. Unit is currently operating as designed. No water leaks observed during service, job completed. No parts installed."

Arrived onsite for washer with errors f3E2 F8E1 F0E5. On inspection I pulled the hose off the valve and found the hot side was clogged with a black tar like substance. Cleaned the all the debris off the in-line filter and reinstalled it. I cleared all the error messages. If customer calls back return with inlet valve and control board. No parts were installed during service.

"KVWB606DSS4 Arrived on site for vent not working properly. Upon arrival, customer stated its not venting upward. Proceeded to take a napkin and place it on the filter while running and confirmed its venting correctly. Unit is functioning as designed. No parts replaced"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I replaced the right hand door gasket and refrigerator icemaker. I turned the power back on and found the icemaker harvest and fill as designed. Are used to heat gun two adhere the door gasket to the liner and advise the customer to keep the door shut for at least 2 to 4 hours to allow the door gasket to seal properly. The unit is working and operating as designed. Call complete. W11396037 and WPW10190981.

"Arrived on site to inspect unit for not dispensing water. Upon arrival found error codes F7e4, f2e1, f1e2 stored. Placed unit into diagnostic cycle found unit filling with water but during agitate and spin found unit making grinding noise and not shifting properly. Ordering gearcase, clutch, rotor, and slide. Rescheduled for )8/26; ordrng 1 W11449841 (Yearcase) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)"

"Arrived on site to test unit for not heat. Tested unit found all sensors and fuses reading properly. Heating element is reading open. Removed heating element and found coil is broken. Replaced heating element (WP3387747) and tested unit, unit is now heating and is running as designed, job complete."

"Arrived on site, no answer at the door. Called LMNA. Contacted office thread, office called and sent text. Waited 10 minutes with no response. Tagged door, customer to reschedule.; O-emld tckt"

"On site to install previously diagnosed parts. Inspected unit and work area. I replaced the hidden, bake element and royal element. I went to replace the convection fan and found the fan broken in the box and missing the fan blade and nut. I ran the unit up to 450?F with the grounds crew detached to burn off the excess moisture on the elements. I reattach the ground screw and brown the unit back up to 450? and found the unit not trip the breaker. I did advise the customer to leave the oven running for at least another hour and a half to two hours to ensure the moisture was completely removed from the elements. I am re-ordering the convection fan and will return with the fan blade and nut just in case. The office will need to contact the customer about a return date due to limited parts availability. WP9755770 and W10856603. ; ordrng 1 W11582241 (Convection fan) and 1 W11548753 (Convection fan blade) and 1 W11548755 (Convection fan nut)"

"Arrived on site to test unit for no water. Upon arrival customer stated unit fills up but does not wash. Does not hear the spray arms moving. Ran diagnostic cycle, water filled but wash motor did not engage. Replaced wash motor assembly (W11613479) and tested unit, all components are now properly engaging and unit is running as designed, no leaks detected, job complete."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I found damage done to the bottom side of the cabinet. I went ahead and replaced the cabinet and reassembled the unit. I ran the unit through a diagnostic cycle and found the unit working and operating as designed. Call complete. W10677265 and WPW10612925.

Arrived onsite for previous diagnosis parts. On inspection found the error F9E1 flashing on the display. I flipped the unit up and found the drain pump ohmed out at .01 ohms. Installed new drain pump. Then I installed the new control board and tested the harness. The drain pump was a OL testing from the harness. Installed new harness and the drain pump is working now. Ran unit in diagnostic cycle and it is showing F9E1 again. On further inspection found the water sensor tube had air and water trapped in it. Blew through the hose and it cleared it out now it is working. W11399437 W11513246 W11643701

"WRT311FZDZ02 Arrived to install part. I removed and replaced the air tower, ensuring correct placement and sealing. The customer will monitor and contact if the temperature issues do not resolve. No water connections to unit."

"Arrived onsite for range tripping the breaker after burn off was performed. I replaced both elements bake and broil. After replacing I removed the ground and ran it to 500 degrees bake. After reaching temp I opened the door and reconnected ground. I ran another bake cycle for 500 degrees with ground attached. I set a timer for 2 hours and explained to customer to let it run for set time before turning it off. Unit is operating as designed at this time. Call complete. INSTALLED W10856603 BROIL ELEMENT, AND W11182108 BAKE ELEMENT."

Arrived on site for door open/closed error message and cavity light on . Could open and close door and sometimes door would register closed . Found secondary door switch sticking . Replaced micro switch W10211972. Previous company replaced all other switches couple weeks ago remaining switches tested normal . Unit is functioning properly . Job complete . CNOTE

"Arrived on site ,replaced burner head left rear WP8286813. Also made some adjustments to valves because when on low flame is to much . Tested unit with vent fan on high to make sure theres no flame out on burners . Al. Checked normal. No gas leaks detected at time of service . Job complete"

"Arrived on site for washer not going into wash cycle . Ran diagnostics got errors 7-4,7-3,6-3 Making rattling noise during agitation and spin. Found oil on rotor cup . Ordering gearcase , stator slider . No parts installed . Return for 8/27 No water leaks detected. ; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W11510461 (Wash plate)"

Arrived on site for washer making a lot of noise . Ran diagnostics got oversuds error . Unit is making loud rattle during agitation and spin . Found pulley loose on motor . Ordering motor . Return set 8/26 . No water leaks detected. ; ordrng 1 W11026785 (Drive motor)

Apt 156Arrived on site for knob just turning . Found shaft on switch broken and just turning . Replaced right rear switch W10911303. All burners are functioning properly now and heating correctly. Job complete

On arrival verified complaint of unit dripping water from light. On inspection found heavy condensate behind light and control assy. Also found severe gaping in Metal liner at bottom right corner. Submitted to TL Robert Sr 7739758335. Unit is under review for NR liner. Job complete no parts installed

"WTW7600XW2 Arrived to install parts. Upon inspection, I found the previously installed suspension from a different service company were aftermarket and did not have the correct vibration dampening design. I removed and replaced and tested further. I could hear the bearing assembly grumbling under high speed operation and replaced. The rotor and wash plate splines were fully intact and the parts were not required. The issues were resolved and all further testing showed the machine fully intact. No leaks observed during service."

"Arrived onsite to replace previously diagnosed parts. Replaced Cabinet, suspension, and basket. I tested the unit and found the actuator grinding. I replaced the actuator. The cam seems to be floating in and out of gears smoothly with no resistance. I tested in manual loads and noticed when it would agitate or spin the lights would dim on the control. Sometimes the control would shut off. I tested the motor and other loads finding them all in range. I changed the control and tested again. All is working as designed at time of repair. No water leaks present at time of service. Call complete. INSTALLED W10596395 CABINET, W11172199 BASKET, W11481722 ACTUATOR, W11217817 SUSPENSION, AND W11607637 CNTRL-ELEC."

"Arrived onsite for a refrigerator not cooling. I found both compartments at room temp and the compressor not running and super hot. I heard the start device trip. I used a test start device and the compressor starts then drips to 6 amps and stays there causing the overload to trip. The compressor will need to be replaced. Ordering W11547313 compressor, W11506635 access valve, WPW10143759 drier, W11598433 evaporator, & nitrogen. Office to RS.; ordrng 1 W11598433 (Evaporator) and 1 WPW10143759 (Drier) and 1 W11506635 (Access valve) and 1 W11547313 (Compressor) and 1 Nitrogen (Nitrogen)"

Arrived onsite for refrigerator not dispensing ice. Customer stated it dispenses cubed ice but not crushed. I found the ice bin actuator rod was not clipped in the bin correctly. It couldnt hold the door closed to crush ice correctly. I fixed the rod to where the door now closes for crushed ice to dispense. The unit is now operating as designed. Call complete. No parts installed. There was no apartment number on the call Apartment 7302.

Arrived on site for washer not starting . Found washer unplugged . When plugged in drain pump is running . Did 5second start button reset . Ran diagnostics. No error codes . Unit passed test wash . Advised on soap usage and proper loading. No water leaks detected at time of service . No parts installed . Job complete

"Arrived on site to test unit for not functioning properly, tested unit found some buttons are not responding to touch, replaced console and tested, unit is now running as designed, job complete installed W11600370"

"Arrived on site to test unit for no ice production, tested unit found water coming in very slow, removed filter and flow returned to normal, water hed unit make a whole ice sheet with no issues, advised customer to replace filter or install a inline filter, unit is running as designed, no leaks detected job complete, no parts installed"

"Arrived on site for refrigerator not making ice, water under drawers, Lights not working and door not closing, found door not closing due to magnet stuck in rack. Removed and operating as normal. Temps are 35 and -1. Test 56 shows e1. Test 57 passes but is ver noise when motor turning, suggest new icemaker. Test 39 does not turn on ice fan. Refrigerator drain has ice build up and causing leaking. Removed shelves. Removed evaporator cover. Removed drain and added permagum under drain trough so water goes to correct place. Cleared ice from freezer and icemaker air supply. Verified operation. Call complete. ; used 1 212643 (Permagum) from stock"

Arrived onsite for unit needing compressor replaced. Spoke to customer and unit has not cooled from day one. On arrival found compressor hot to the touch. Found oil in drip pan. Tapped system and found flat. Opened freezer compartment and had burnt smell. Disassembled compartment and found black oil on evaporator and drip pan. Ran nitrogen through system and found leak where suction line and cap tube enter cabinet. Called tech line for assistance. 7739754818. Took pics. Tech submitted for review. Will contact us with any recommendations or reach out to customer on moving forward. Job complete. No parts used.

On arrival verified complaint of unit not running cycle and f8e1. Ran diag check and had no flow on hot and little on cold. Cold also steamed up. Found water lines were reversed and water was off at the wall for cold and the hot valve was a trickle. Attached water hoses correctly and turned on water. Unit is now working correctly as designed. Job complete no parts installed.

"On arrival verified complaint noise during spin. Found rotor is loose at bolt. Retightened bolt and noise went away. Pulled rotor and inspected for damage none found, ran spin cycle again to confirm. job complete no parts installed"

"On arrival verified complaint of noise and gearcase leaking oil, visual inspection confirms leaking oil. Replaced gearcase w11449840, splutch w10721967, belt wpw10006384. Then ran diag component activation and confirmed all function correctly. Ran calibration. Unit is now working as designed. Job complete installed, w11449840, w10721967, wpw10006384"

"Arrived on site for refrigerator with broken drawer and rails. On arrival confirmed issue and found W11688711(2x), W11688708(2x), W11162448 drawer broken. Will need office to reschedule once availability of parts is known; ordrng 2 W11688711 (Rails(left))s and 2 W11688708 (Rails(right))s and 1 W11162448 (Drawer)"

On arrival verified complaint of no display. Per previous diag replaced the ui console w11367342. Display now powers on. Ran time cycle and confirmed unit operation. Job complete installed w11367342.

"KRSC703HPS05 Arrived on site for unit not making ice. Upon arrival, customer stated ice is producing but the ice is not dispensing. Inspected ice chute and assembly and found broken coupling. Ordering W11347840 ice container, WP2220458 coupling, WPW10258544 shaft, W10852956 spring, W11573761 chute, WP2305382 washer and WPW10291905 seal gasket. No water leaks detected at this time. Office to reschedule ; ordrng 1 W11347840 (Ice container) and 1 WP2220458 (Coupling) and 1 WPW10258544 (Shaft) and 1 W10852956 (Spring) and 1 W11573761 (Chute) and 1 WP2305382 (Washer) and 1 WPW10291905 (Seal gasket)"