"GP arrived on site to inspect refrigerator not cooling. Customer stated that the machine never shuts off, I assume its attempting defrost mode. Upon further inspection I found the compressor only pulling .7amps. Thermography showed 138 degrees into condenser but return only 94 degrees. Sealed system required. Office to contact customer for scheduling. No water leaks observed during service.; ordrng 1 2HRS (2HRS) and 1 W11580057 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Dye drier)"

WTW4955HW3 GP arrived on site to inspect washer making noise. Placed the unit into service mode and attempted to recreate the sound but was unsuccessful. Customer showed video verifying concern. I checked the cam and found quite a bit of plastic fouling inside indicative of grinding. Removed and replaced the cam and shifter and calibrated the unit. Ran automatic test and the unit passed with no water leaks observed during service.

Arrived on site to install a door and refrigerator. But upon arrival the customer informed me that the unit had already been replaced and no longer need the door.

"Arrived onsite and serviced refrigerator in 2327 for over cooling and freezing food in fridge, replaced the diffuser. Unit seems to be operating as designed all checks good. Advised customer on repair."

Arrived onsite to replace faulty console. Replaced console. Found that console is incorrect. Console for double oven. Need to re order console W11600370. Left power off at breaker. Office to reschedule. Customer will try to reach out to Whirlpool to expedite the console as they have not had a functioning oven for a while. ; ordrng 1 W11600370 (Console)

"Arrived on site to follow up on refrigerator leaking some water and building frost consistently. Checked door gasket and found previois repair and seal held and gasket is good. Called tech line and spoke with Chris, SR 7737311542. Was informed that this issue is known to engineering and they will follow up with me with a proper repair. Also found icemaker leaking some water. When engineering contacts me with repair we need to follow up with customer and order proper parts and icemaker as well. ; O-emld tckt"

"Arrived on site for freezer not cooling. Upon arrival confirmed failure. Found compressor to hot to touch but was able to verify amp draw at 0.9amps. Found evap fan running as well as small ice block built up around evap cap tube but rest of coil was dry and warm. Found unit has sealed system failure and will need compressor and possible evap coil replacement. Office to reschedule once availability of parts is known. Ordering W11507067 evap, WPW10750849 compressor, WPW10143759 uv drier, W10913906 access valve, nitrogen. ; ordrng 1 WPW10750849 (Compressor) and 1 W11507067 (Evap) and 1 WPW10143759 (Uv drier) and 1 W10913906 (Access valve) and 1 Nitrogen (Nitrogen)"

Arrived onsite for refrigerator now cooling. Took the temperature in the RC was 42? the FC was 14?. Took the toe plate off and found the coils clogged up. Removed the debris from the coils. Now the FC is 1? the RC is now 36?. Ran the icemaker test and it passed the harvest and fill test. No errors on the icemaker. The ice bin was out of the unit I went to reinstall and I had a hard time inserting it into the icemaker.customer said he has had issue with it for awhile. Ordering a new ice bin to drop off.; ordrng 1 WPW10347093 (Ice bin)

"Arrived on site to test unit for shaking, customer stated that unit was delivered and not leveled, tested unit found unit slightly uneven, leveled unit , ran calibration cycle and off balance detection, and unit did not detect anything unusual, advised customer on proper loading techniques at this time unit is running as designed, job complete"

Arrived onsite for upper rack not working properly. On inspection one stop was missing and the other was broken. Replaced both stops and the upper rack and now the upper rack does not want to fall out. No water leaks detected during service.

"Arrived on site for low ice production. Upon arrival, inspected unit and found container completely filled with ice. Uploaded picture on SD. Test ice maker and harvested current ice in tray and refilled once went back to home position. Unit is operating as designed. Explained to customer that this unit is not designed for consumption of large amounts of ice for coolers or other large containers. It will take hours to refill container. No leaks present at this time. Job complete"

WRS325SDHB08 GP is arrived on site for to install previously diagnosed and ordered part. Removed and replaced FC door. Verified water and electrical connections. Adjusted door height and leveled the unit. No water leaks observed during service.

Arrived on site to install previously ordered parts. Replaced harness W11591637 and control W11556727. Test unit with load of towels. Unit no longer Tripps breaker. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to inspect dishwasher not getting any water. Upon further inspection, I placed the unit in diagnostics showing error code F7E2-variable speed motor failure. I cleared the code and continued with testing. Once t(e unit dispensed water into the tub, the motor was to come on and the unit shut down and drained the water. I pulled the unit out and removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

Arrived on site to follow up on washer that was not draining. Examined bottom of unit after confirming no activity from drain pump. I found the black wires for the drain pump harness came out of their spade terminal. I was able to repair the damaged connection and secured it. Tested unit and verified good drain. If issue returns please send DZO and a new wiring harness.

"Arrived on site for poor washing performance ,soap and floor are still present at end of cycle . Ran diagnostics and no error codes . Unit is not filling at all . Found float switch had been pulled out off switch arm . Reinstalled float and arm . Re ran diagnostics, unit is filling and washing . Advised customer to run a clean cycle to remove excessive soap. No water leaks detected at this time. Job complete"

"(SV) Found ice maker temp is 12, E5 error test 56, 6.37 ohms on old icemaker incorrect resistance. Replaced ice maker verified 2.8k thermistor at room temp(new ice maker) verified harness to cabinet was correct, checked at main board checked correct at pink to tan p7. Ran test 56 again and verified E0. Fill and harvest test passed. Documented with TL Robert sr# 7737310099. Call complete"

Arrived on site for for loud dryer . Found blower wheel cracked and rubbing on housing . Replaced blower wheel . Double checked placement of wheel . No signs of rubbing . Unit tested normally . Job complete . Dryer in maintenance room.

"Arrived on site to test unit for long dry times, removed dry lint screen and found air is blowing out and no suction, back vent is blowing up like a bubble, vent is completely restricted, customer stated that vent was cleaned by them 3 weeks ago but they did not clean it all the way, advised customer to hire a professional to clear restriction before using unit again, at this time job complete"

"Arrived on site for dishwasher showing F8E4. Upon arrival confirmed error and also found F9E2 drain issue, FAE1 dispenser, FAE2 vent. Tested and found drain motor, valve and wash motor all working within specs without any leaks in drip pan. Found main control failing to send any voltage to dispenser to open it. Ordering W11660283 main control. Office to reschedule once availability of parts is known."

Arrived on site to test unit for vent not working correctly. Ran test on vent and blower and all test good job complete unit working as designed.

Arrived on site to test unit for un it not drying. Test unit and element coming on. Found customer not using rinse aid. Advised customer to try using rinse aid to help with dryin cycle. Job complete

Arrived onsite and replaced the broken fan blade. Unit had been unplugged. Replaced fan blade observed temperature drop from 78f to 68f in less than 10 minutes unit is now operating as designed. All checks good.

"Arrived onsite to #2430 for unit overcooling the fridge. Verified. Ordering diffuser assembly to repair, all else checks good. ; ordrng 1 W11645127 (Diffuser)"

Arrived onsite for damaged refrigerator door. Upon arrival inspected unit. Found RC door dented. Replaced door. Unit is functioning properly. Job complete

Arrived on site to test unit for F2E0 and F2E1 error codes. Bad or shorted control panel. Replaced panel test unit and unit test good job complete

"Arrived onsite for a washer that shacks when in spin. Upon arrival I ran the unit in spin and with the unit empty it shuck, upon further inspection I found that the basket was not balanced. I am ordering a new basket and retuning with the gearcase, cam, and hub. Office to reschedule ; ordrng 1 W11172199 (BASKET)"

Arrived onsite for a washer the is showing and of balance cod and and slow drain code. Upon arrival I found F0e5. F9E1 stored. Upon inspection I found that the rotor bolt loose I inspected the rotor and found no damage I then tightened down the bolt. The removed the drain pump and found that it was not clogged I tested it with my meter and found that it tested within spec. I tested the unit and found unit operating as designed.

"Arrived on site to test unit for long drain error, tested unit found drain pump engaging but not eliminating water, inspected and did not find any restrictions, replaced pump and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite and replaced the outer door glass. All checks good. Advised customer on repair.

"Arrived on site to diagnose dryer with damaged control panel. On arrival found dryer was in a very tight fit spot directly under/touching some shelves in the room. I found the right end cap was broken due to the dryer having to be shoved into this spit that is too small for it. However, with the panel being broken the unit is actually usable and can sit angled to get the door open, so repairing this will actually render the unit unusable/or will likely re-break due to the panel being forced against a wooden shelf. I am not making a repair since the unit works properly, the panel is just too wide for the spot the unit is in, so if we resecured that panel customer could not use. Pictures added. Call complete."

Arrived on site to test unit for loud grinding noise. Found right side cabinet bent causing rubbing on tub. Bent cabinet back out and unit now working as designed. Job complete.

"Arrived on site to diagnose washer not spinning. Customer said unit does spin, but it's not fully spinning items out and noisy. When I examined the unit i found it falls within service pointer W11684122, and basket does not have holes fully punched causing the banging. Ordering new basket to resolve. ; ordrng 1 W11172199 (Basket)"

"Arrived on site for washer leaking . Checked and found no issues with bellow ,supply hoses , drain hose . Ran diagnostics with back off , no leaks detected. Fill tub half way up. No leaks found. Drained unit and filled couple times . All connections are dry. Couldnt duplicate any leakage . Job complete"

Arrived on site to test unit for no ice production. Temps are correct in both compartments. Found ice maker feeler arm was broken. Replaced damaged ice maker. Unit completed harvest with no issues. No leaks detected. Job complete.

Arrived onsite and replaced the drain hose per diagnosis. All checks good. Advised on repair.

"Arrived on site for leaking water. Upon arrival inspected surrounding and found previous cabinet damage. During inspection cannot pull cabinet out due to being tightly fitted in cabinet. Customer said they will be having floor and cabinet redone and signed wavers for damages. Am now able to pull unit for inspection. Found small black fill hose is leaking. Also using bucket manually filled tub with water to test for other leaks and there are no other visible leaks with sump, drain pump or drain hoses. Also inspected supply line and not leaking. Ran drain cycle and all water drained correctly without leaking. Need to order fill hose office to reschedule ; ordrng 1 W11627534 (Fill hose)"

"Arrived on site for dented door, upon arrival, the builder pointed out that the door has already been replaced and needs trim piece that is also dented. Inspected unit and found bottom of left side rail is Bent and Need to replace left rail. Ordering left rail. Office to reschedule ; ordrng 1 W11235463 (Left side rail)"

Arrived onsite to replace failed knob. Verified failure . Knob failed internally. Replaced knob and tested. Unit is functioning properly. Job complete

Arrived on site for oven not heating . Pulled unit out and found red wire had slipped out of wire nut . Fixed connection. Ran preheat . All heating normally. Job complete

"Arrived on site to test unit for not cooling, customer stated that when delivered they did not turn on cooling, but they figured it out but ice is not dispensing and does not know how to remove filter, Tested dispenser and found it working properly, showed customer how to remove and install new filter, at this time unit is running as designed, job complete"

"Arrived on site for temp concerns. Checked water temp with probe,temp reading 37? ran diagnostics all test passed changed defrost setting to basic."

"Arrived on site to diagnose dryer making abnormal sounds. Customer advised me that they wanted to know if / when dryer was supposed to buzz on completion. Tested timer and confirmed it is buzzing in the proper positions to signal completion, and everything is working properly. No other issues present. Call completed."

Arrived on site to test unit for unit not washing. Test unit and found and sump and motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.

"Arrived on site to test unit for water dripping from dispenser, customer stated that ice code are extremely small and not dispensing properly, removed filter and water flow returned to normal, advised customer to change filter unit is running as designed, no leaks detected job complete"

"Arrived on site for no ice. Ran diagnostics good air flow from ice box fan,ran harvest test passed ran fill test passed changed defrost setting to basic to allow defrost every 8 hrs of compressor run time."

"Arrived on site to test unit for water remaining at the end of cycle, tested unit found unit is not installed correctly and is missing a high drain loop, water from disposal back filling into dishwasher, installed loop and tested, unit is now running as designed, no leaks detected job complete"

Arrived onsite for a dishwasher leaking water on the floor. The customer stated it leaks water at the front left corner and the door doesnt stay down like it use to. I found both pads broken causing the door issue. I found the dispenser leaking water when running diagnostics and I showed the customer. I replaced the dispenser. Ordering 2EA friction pad. RS for Tue 9/19.; ordrng 2 WP8268961 (Friction pad)s

Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared clogged test unit and unit test good job complete.

"Arrived on site for a dryer that keeps showing a Check vent screen when the customer is running a load. Inspected unit and work area. Check the vent hose off the back of the dryer and found no issues with the dryer vent going into the wall. I asked the customer to see where their dryer vent goes, and when I got up to the attic entrance, we found the vent making multiple 90? turns to get around a wall and up out of the corner of the roof. The venting system that they have beyond the multiple 90? turns is also very long and its probably over 65-75 feet between the dryer and where it vents out to. I explain to the customer that their venting is too long and with the multiple 90? turns, the machine cant push the air out because it was not strong enough to vent that far. I called whirlpool Tech line and spoke to Austin SR# 7737303995. He advised that based on the venting situation, there would be no way that this dryer could ever vent out with the vent the way that it stands right now. He advised that they will need to update their venting to allow for proper airflow. He advised to make no repairs at this time and the unit is working as designed. Call complete."

Arrived on site to test unit for no power. Found external pump is malfunctioning. Recommend external pump replacement. Left unit unplugged. Office to reschedule. ; ordrng 1 W11539855 (External pump)

"Arrived on site to inspect dishwasher spray arms not working. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. I continued with testing and the unit filled with water and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed the outer door panel and inspected the control and it was good. I removed and replaced the sump/motor assembly and retested and unit is operating as des. No water leaks observed during service, job completed."

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the water reservoir and couplers and test of the unit. The unit began to work and operate as designed with no leaks present. Call complete.

"Arrived on site to inspect washer not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes. Tested the unit and it is operating as designed. Customer advised that, even on the deep fill selection, the unit is not filling enough and their clothing is coming out of the wash not clean and dry in spots. I calibrated the unit and tested in a Normal wash with Deep Water Fill and the unit operated as designed. I made recommendations for use and care, as well as, detergent use. No water leaks observed during service, job completed."

(Sv)Upon arrival found water filter housing was not ejecting the filter. Filter removed easily with pick. Replaced filter housing. Unit now has good water flow and no leaks.

Arrived on site for a washing machine that wont drain and has no power. Inspected unit and work area. Did confirm the customers complaint and found standing water inside the unit. Unplugged the unit and checked resistance to the drain pump. Found an open line to the drain pump. Checked resistance at the drain pump itself and found power resistance registering 19.6 ohms resistance. Replaced the wire harness and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived on site to test unit for error f7e2(motor not engaging). Verified error code and cleared. Replaced motor and unit now working as designed. No leaks detected. Job complete.

"Arrived on site for not dispensing ice. Diagnosed stripped shaft on auger motor,transferred parts from old divider to new divider,motor and impeller,reassembled unit installed ice bin tested ice dispenser unit working as designed."

"Arrived onsite for a refrigerator to replace a locked up compressor. I confirmed the compressor was tripping the overload due to locked rotor. I replaced the compressor, drier, and added an access valve on the new compressor. I vacuumed the system and charged it with 68 grams of R600A. I tested the unit and found it cooling down and working as designed. Call complete."

Arrived onsite and found unit light cover needed to be installed better. Installed better. Unit is also noisy from damper control noise. Ordering damper to repair. ; ordrng 1 W11236851 (Diffuser)

Arrived on site for a washer that is not agitated brilliant. Upon inspection I found that the actuator had failed again I replace the it and ran the unit in bulky washer with some towels and the. In drain and spin and found the unit operating as designed. No leaks

"Arrived on site for dishwasher leaking from the front. Customer said there was a puddle of water in th3 front of the door and the insulation in the door was wet. I pulled the lower spray arm out and found that there was a section that was separating. The arm was causing a wave of water to go over tub lip,and spill on to,the floor. Ordering a new sprayer arm for customer. Office to reschedule when part arrives.; ordrng 1 WPW10320512 (Spray arm)"

"Arrived on site to follow up on refrigerator not maintaining proper temp on the RC lower shelf. I found some items on the back wall and moved them. I verified the damper is working properly, and removed the evap cover and verified the return vent is not obstructed. Temps on arrival were 3 degrees freezer, 38 degrees upper RC section. I installed a temp logger to record temps for 2 days and set a return visit for 9/14 to pick up the logger and call tech line. Customer unavailable before 1:30 pm Thurs. ; schdld next appmnt for 9/14 THU !"

"Arrived on site ,replaced motor and capacitor. Ran calibration and wash test . All checked normal. No water leaks detected at this time. Job complete"

"Arrived onsite for heat coming out of oven. On inspection the area where the heat is coming out of on the wall mount oven is the vent. The issue is that it is right below the cooktop. If you have the oven on and try to cook on the cooktop the hot air from the oven is right on top of your feet. This setup is a safety issue caused by a bad location of the oven. The unit was not secured to the cabinets because the cooktop regulator will not allow the oven to be pushed all the way back so you can mount the oven to the cabinets with screws. Informed the customer to contact the builder to get this resolved before somebody get burn from the hot air coming out of the oven while they cook. Took pics of the regulator and the wires that are exposed in the wall, no wall plate."

"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. The customer advised that the unit seems to leak several cups of water where they are having to mop up their floor in the kitchen when it does leak. I ran the unit through an auto test and was unable to replicate the issue through the entire diagnostic testing. I ran the unit through a normal wash cycle and sat and watched it for 30 minutes, it finally started leaking from the corner of the door but when I opened up the door and paused it, I could not find any water on the inside where the detergent was sitting. Attempted to replicate the issue again for another 20 minutes, and was unable to. Due to the issue leaking from the door in the door, hinge area, replaced the door gasket and tested the unit. The unit was working and operating as designed with no leaks present during operation. I told the customer to call us back if any other issues persist. Call complete."

Arrived onsite for filter housing not working. On inspection I found that he by pass cap was on the filter head and would not come off by hand. Removed the by pass with a pair of pliers and installed a filter for the customer. I reset the filter setting on the unit for the customer. No water leaks detected during service.

Arrived on site to test unit for no lights. Replaced modules per service pointer. Unit now working as designed. Job complete.

"Arrived on site for no ice. Ice in bin,ran diagnostics no errors,ran harvest test ice dumped into bin,ran fill test passed."

Arrived on site to replace control board. Replaced board test unit and unit test good job complete.

Arrived onsite on cooktop burner not sparking. On inspection the only burner not sparking was the right back burner. Gain access to the burner and found the spark wire was pinched and created a ground. Moved the wire to a safe area and tested the burner. The burner is igniting now and no gas leaks detected during service.

Arrived onsite for deli drawer lighting issues. Upon arrival inspected unit. Found right side deli drawer module failed. Replaced module (1). Tested and unit is functioning properly. Job complete

WTW4816FW3 GP arrived on site to inspect washing machine not working. Upon arrival I placed the unit into service mode and found that the lid would not lock. I tested the unit with a new latch and found that the control board would not actuate the latch. Ordering the control board for return service. No water leaks observed during service.; ordrng 1 W11603810 (Control)

"WMH53521HZ06 GP arrived on site to inspect microwave with an electrical problem. Customer stated that when in use, the led stopped working and at one point the light bulb went out but came back on. Tested the light bulb and the light would not turn on. Inspected and found a loose filament and recommended replacing. Removed the display and inspected and found the ribbon not properly connected. Replaced the display and tested and the display is operating as designed."

"Arrived onsite for previously diagnosed parts. Installed the new ui due to,time loss on the unit. Currently said that the updated ui was keeping up with the time then it would lockup and lose time. The unit is operating as designed."

"Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the control, pump, and lower wire harness. I ran the DLMS calibration and the service diagnostics cycle. The unit completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete."

"Arrived on site to diagnose dishwasher with FA E4 error. Examined unit and was clarified its F8E4, and unit has water in the float switch. I ran the unit and saw water dripping out the front right corner of the unit. I noticed the level of the unit has a forward dive, so water is running over the tub lip. When I raised the front of the unit by pulling it on the tile, the leaking stopped. Leak is likely being caused by tidal waving at the front of the unit due to the downward slope. Repositioned unit with a rear slope and verified leak stopped. Repair completed"

"Arrived on site to inspect refrigerator door issues. Upon further inspection, I found the right RC door slightly sitting out further than the left RC door. I leveled the unit and was able to get the right door within 1/8 inch of being flush with the left RC door. I demonstrated to the customer how the door closes and the right door is closer than before being seated even with the left RC door. Customer was good with the adjustment. No water leaks observed during service, job completed."

"Arrived onsite for a washer with broken or missing parts - lid strike. I found nothing physically broken on the washer. The customer stated it will not start because the lid is not locking. I ran the service diagnostics cycle and found the washer completing the cycle with the lid locking and working as designed. I tried running a wash cycle and when start is depressed and the lights scroll across the screen the lid will not lock. I ran a factory calibration cycle and had the same results in a wash cycle. I did find an F2E3 control mismatch error. Im ordering the controls and returning with the other prescreened parts. Ordering W11481116 encoder control, W11665945 harness, and W11513246 main control. RS for Tue 9/19.; ordrng 1 W11481116 (Encoder control) and 1 W11665945 (Harness) and 1 W11513246 (Main control)"

Arrived onsite for a refrigerator that is developing ice and is failing to cool. Upon arrival I performed a temp test fc0*. RC36*. I found no Ice buildup on the Evap. Tested the defrost heater and found it good. I found that the doors where sealing properly. Unit operating as designed

"Arrived on site for not cooling . Customer said it had started coole prior to visit . Ran diagnostics all fans,dampener , compressor working . No frost or condensation build up in either section. . Ran temps FZ at 1 , fresh @39. Unit is making ice . Instructed customer on keeping thing off rear wall . Told her to monitor next couple days . No water leaks detected at this time. Job complete"

Arrived on site to diagnose refrigerator not dispensing ice. Tested unit and heard bucket just popping when auger turned. Found bucket wasn't seated and locked into the auger motor coupler. Aligned couplers and retested. Verified proper dispensing and bucket fitment. No damage to dispensing components. Repair completed.

"Arrived on site to test unit for leaking water, tested unit found evaporator drain tube clogged causing water to buildup in FC leaking into RC, defrosted evaporator and cleared drain, water is now flowing freely, unit is now running as designed, job complete"

Arrived on site for upper spray arm falling off . Reinstalled sprayer to supply tube . No water leaks detected at this time. Job complete

"Arrived on site to install previously diagnosed and ordered parts. I installed the front two screws that were missing and tested. Unit is operating as designed. No lint observed during service, job completed."

"Arrived on site to test unit for not cooling, tested unit found evaporator completely frozen over, customer stated that unit worked good for 2 months and stopped cooling, auto defrost is not engaging, activated heater is diagnostics, heater at 280 degrees pulling 1.2 amps, will need to replace control,UI, thermistor and heater harness assembly as Precautionary, ordering parts office to reschedule ; ordrng 1 W11650660 (Heater harness assembly) and 1 W11518204 (UI) and 1 WPW10384183 (Thermistor)"

(SV)Arrived on site for ITS MAKING TOO MUCH ICE complaint. Found IM was completely full to the top. Cutting grid had multiple layers of ice stuck due to amount of ice beneath it. Checked resistance of original bin thermistor found 4k ohms while buried in ice. Out of specs. Replaced and verified main reads bin thermistor in diag test mode. Cleared tub of all ice as it was severely degraded. Unit then began to make ice correctly. Advised 24hrs for full ice production.

Arrived onsite to install previously diagnosed part. Upon arrival I installed the new ui and tested got it connected to the WiFi and tested the unit and found unit operating as designed

Arrived onsite and replaced the blower wheel and motor. Unit is now operating as designed. All checks good. Advised customer on repair.

"Arrived onsite for unit not cooling properly. Upon arrival inspected unit. Customer stated he turned unit off for 48 hrs due to ice buildup on back panel, then turned it back on and its been cooling ok. Inspected unit and found unit not going into defrost. Disassembled and found brown heater wire not secured. Frost was starting to build again. Secured harness and tested. Unit is now defrosting and functioning properly. Job complete"

"Arrived on site for washer making a clunking noise and not spinning. Upon arrival confirmed issue and found rotor screw had come loose from rotor. Added locktight and tightened screw, found unit working as designed and noise gone with no leaks. Call complete"

"Arrived on site to test unit for dryer running after cycle completed, customer stated that time is not counting down and if not turned off it will stay on for hours, replaced console and advised customer to monitor if issue persists to call us back, at this time unit is running as designed, job complete"

ArI iced onsite for dishwasher that is raking from condensation collecting on the granite counter top above it. Called Steve with techline and documented. Advised on adjusting the installation to ensure within specs. Unit is installed properly. But we have a definite condensation leak due to the combination of the dishwasher and the granite. Installed diffusing strip above dishwasher on cabinet. Call dropped with techline before sr# number was given. Second attempt to reach techline was made but no response within 15 minute threshold.

"Arrived onsite for a DW that is having issues with the door falling open on its own, and when it is opened it goes way past 90*. And the lower rack will roll of of it. Upon inspection I found that the latch and strike was not locking together well, I replaced them with new ones and found the the door snaps shut better. I the adjust the the door hinge springs so that there is more tension on the door and tested the unit and found unit operating as designed."

"Arrived on site for a wall oven that is flashing an F6 E6 error code. Inspected unit and work area. The customer showed me 10 videos of what happens with her unit and advise that shes has multiple codes that are becoming present. I ran the unit through diagnostics and found an F6 E6 (Upper appliance manager lost communication) and F6 E9 (lower appliance manager lost communication) error codes. The customer stated that this generally happens after steam is blowing out on top of the user interface from the top oven and that the control panel will be unresponsive for 3 to 4 hours before she can use the oven again when this happens. She also stated that when she runs the unit up to 400? on both ovens and turn down the light, sometimes the unit will shut off as well. I checked voltage and polarity and found proper voltage and polarity. Did find that the unit was on its own designated breaker. I tested the unit and diagnostics and could not get any component to fail. I called Whirlpool techline and spoke to Rob SR# 7737300365. Based on everything that I told him, he advised that there were two issues. He stated that one of them is the user interface because the software on it had been updated on those user interfaces, and that that would be what is causing part of the problem. He also stated that the steam coming up and over the user interface is a clear indicator that, theres too much moisture content in the upper oven and advised me to tell the customer that they will need to cover any high moisture foods that they cook in the upper oven. He stated that with as much steam was going over the user interface, that it it into the control area, and potentially cause issues with the controls to short circuit. Ordering the user interface in the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 W11598136 (UI)"

WZF34X20DW04 GP arrived on site to inspect freezer not freezing. Upon inspection I found the door was grinding on the hinge possibly preventing the unit from closing and there were gaps between the liner and the cabinet allowing airflow. Raised the door and verified clearance of the hinge and sealed the gaps. Checked for a proper seal. No water connected to the unit.

"Arrived on site to replace previously diagnosed lower harness, replaced harness but motor connector is different, verified model and found that the parts are ordered on a wrong engineering number, will need to replace with control, correct lower harness, shift actuator and motor, office to reschedule ; ordrng 1 W11497303 (Motor) and 1 W11481722 (Actuator) and 1 W11607637 (Control) and 1 W11665967 (Lower harness)"

"Arrived on site for no ice production, upon arrival inspected unit and found very little ice in container. Customer states that the ice found has been there for a while and no other ice has been made. Inspected icemaker and there is no water in tray. Cycled power to unit and reset icemaker. Unit harvested correctly and filled with water correctly. Unit is operating correctly. Customer will monitor unit for 24 hours to watch for ice production. Job complete"

Arrived onsite to perform tech line recommendations. Flushed system with nitrogen and replaced dryer. Pulled vacuum and held. Charged per spec and tested. Unit is running normally. Amp draw at 1 amp. Pressures are in line. Notified customer to monitor temperature over 24-48 hrs. Job complete

"Arrived on site to test unit for not going out of spin cycle, tested unit found motor relay stuck on causing unit to go into spin cycle as soon as you plug it in, replaced control and tested, unit is now running as designed, no leaks detected job complete"