We serviced a
KITCHENAID ICE MACHINE
Model KUIX505ESS2
Near Spicewood, TX 78669
Luis
Job Details: 11/14/2022
"Arrived on site for thin ice to no ice. Ran diagnostics really weak water flow loud noise and valve extremely hot to the touch,diagnosed a defective valve. Replaced valve tested weak flow better from old valve tested water at sink same issue traced water source to filter and RO system customer will need to check for weak water flow through ROmsystem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Georgetown, TX 78628
Lou
Job Details: 11/14/2022
"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it harvested as designed. When the IM attempted to fill with water, I could hear the valve but no water dispensed. I removed the ice maker to find the fill tube and fill cup both engulfed in ice (photos).
We serviced a
LG WASHER
Model WM4370HKA
Near Blanco, TX 78606
Andrew
Job Details: 11/14/2022
"Arrived on site to replace drain from previous diagnosis. Verified pump was needed. Replaced pump, unit now working as designed. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78628
Maurice R
Job Details: 11/14/2022
"Arrived onsite for dishwasher not drying. On inspection found no amp draw on the heating element, on inspection of the heating found that it was burnt in half on the right side of the element. Replaced the element and tested unit in diagnostics mode. No water leaks detected during service F7E1
We serviced a
KENMORE REFRIGERATOR
Model 253.6072101
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
"Arrived onsite for vertical fridge not cooling. Upon arrival inspected unit. Unit had been unplugged for some time. Customer stated unit failed over the summer. Customer suspected a bad compressor. Powered unit and found compressor is running, pulling.7 amps and frost pattern is developing. Checked other components and found OL Heater and bi-metal.
We serviced a
KITCHENAID MICROWAVE
Model WMH53521HW
Near Austin, TX 78739
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for lights not turning off under microwave after light bulb replaced, tested unit found unit need a control board to fix issue
We serviced a
LG DRYER
Model DLGX3571V
Near Georgetown, TX 78626
Lou
Job Details: 11/14/2022
"Arrived on site to inspect dryer noises. Upon further inspection, I tested the unit and it began to make a loud clanking noise. I disassembled the unit and found the 2 front rollers were bad as was the tension pulley. I removed and replaced the two rollers and pulley and cleaned the axles on the back two rollers. Vacuumed/cleaned the unit (photos-before & after)and reassembled the unit and tested. Unit is operating as designed. I showed my customer the photos of before and after. No lint observed at the end of service, job completed."
We serviced a
KITCHENAID RANGE
Model KGSS907SSS03
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
"Arrived onsite for front left burner not igniting properly. Upon arrival inspected unit. Found customer started disassembly to inspect what might have happened. Was igniting simmer but not power burner. Customer tried removing burner screws but due to rust the screws snapped and broke. I inspected unit and found the burner was not assembled properly. Reassembled burner and head, and tested. Burner is now functioning properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Cedar Park, TX 78613
Vincent
Job Details: 11/14/2022
"Arrived on site for dishwasher, inspected unit and work area. CX complaint was dishwasher leaking sometimes and upper rack not cleaning very well. Inspected the door seal and it looked good, inspected the upper spray arm and found it clogged with plastic and egg shells. Removed debris and tested looks like the upper spray arm is moving properly. Also found lower arm not moving. I recommended to replace sump and motor, and possibly the lower spray arm. Job completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Austin, TX 78704
Luis
Job Details: 11/14/2022
"Arrived on site for a defective compressor. Attempted to install a new drier,found broken cap tube at liner called tech support sent pictures of broken tube
We serviced a
KENMORE RANGE
Model 790.7952361
Near Georgetown, TX 78633
David Z
Job Details: 11/14/2022
"Arrived on site to diagnose range throwing several errors. Found F30 error, F3 error, F1. Found codes ties to over temp / temp sensor errors. I checked resistance at the control board. Temp sensor at P6 reading 2170 ohms, which is over 550 degrees with unit cold. I checked the temp sensor and found it at 1100 ohms, which is normal. When I reassembled and checked at the board again, it read properly at 1100 ohms. This indicates a failure/grounding harness. Harness is no longer available from manufacturer at all, so if issue comes back we can no repair it. Call complete."
We serviced a
MAYTAG WASHER
Model MHW6630HC0
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/14/2022
"MHW6630HC0 Arrived to instal previously diagnosed and ordered part. I removed the dryer from above the unit and then removed and replaced the dispenser assembly. I tested several times and found no other sources of leaks. I re-stacked the two units and retested. Operational test good, no leaks observed during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78626
Maurice R
Job Details: 11/14/2022
Arrived onsite for dishwasher leaking. On inspection found the leak was under the sink where the hose hooks up to the valve. Informed the CX to get with the builder to fix the installation issue with the inlet hose. I tighten up the connection and the leak had slowed down but was still there. The rubber grommet of the hose was damaged during installation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25INSS00
Near Round Rock, TX 78681
Vincent
Job Details: 11/14/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was refrigerator making noises and not cooling correctly in freezer. Tested temps in FC 8? & RC 22? and temps are set to recommended. Entered diagnostics and found the condenser fan not working and compressor extremely hot. I tested voltage to fan and no voltage, will need a new control board. I also made CX aware that compressor could be hurt from being extremely hot without a fan to cool it down. Replaced the control and tested, fan came back on and it looks to be operating as designed. Advised CX to allow unit to cool for about 32hrs.
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS1
Near Lakeway, TX 78734
Luis
Job Details: 11/14/2022
Arrived on site for no ice. Ran diagnostics found defective water sensor in pump and condenser fan not running. Replaced pump and fan motor ran diagnostics all test passed checked drainage hose no leaks.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Round Rock, TX 78664
Cliff
Job Details: 11/14/2022
Arrived on site to diagnose a microwave that is sparking. Found quartz cover in unit burnt causing arc.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Austin, TX 78754
Wesley
Job Details: 11/14/2022
Arrived onsite and found no hot water pressure from the house causing f8e1 error. Cleared error codes and ad used customer old need to restore hot water to unit. All else checks good.
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2-02
Near Leander, TX 78641
Paul
Job Details: 11/14/2022
"Arrived onsite for a dryer making loud scraping sounds. I found the idler wheel worn thru from the belt and the roller rough. I replaced the idler, rollers and belt. I tested the unit and it sounds normal and is working as designed. Call complete.
We serviced a
KITCHENAID ICE MACHINE
Model KUIC15NRXS2
Near Austin, TX 78730
Vincent
Job Details: 11/14/2022
"Arrived on site to install or diagnosed parts. Installed new recirculating pump, cap and harness. Tested unit and it now operating as designed. No leaks where observed during service.
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/14/2022
Arrived on site to diagnose a washer that was not cycling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and possible causes of issue. No further repairs needed and no leaks were found at time of service
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lago Vista, TX 78645
Paul
Job Details: 11/14/2022
"Arrived onsite for a refrigerator that will not turn on. I found the unit turning on and talked with the CX finding out that the unit will not cool or dispense water and the upper RC lights and the FC light are not working. After talking with the CX I found out that the RC had been having defrost issues. I found the compressor coming on but only drawing .60 amps and not pumping any refrigerant. The compressor and the RC evaporator will need to be replaced. I found the harness in the deli drawer corroded and broken along with the deli UI corroded from moisture. The deli door and the UI will need to be replaced. I found the LED control not sending any voltage to the circuit for the upper RC lights and FC light. The LED control would need to be replaced. The RC fan/harness will need to be replaced also. The SS is covered under warranty but none of the other repairs are covered.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Manor, TX 78653
Matthew
Job Details: 11/14/2022
"Arrived onsite for wall oven not heating properly. Customer stated unit took 2 hrs to preheat to 400 degrees. Upon arrival inspected unit. Unit has stored error code F9E0 miswire. Pulled unit to test supply voltage. Found unit with L2 not balance, low voltage L2 drops to 21 volts. Unit does power on but will not heat unless supplied with full 240 vac. Notified customer will need To resolve the issue. Job complete"
We serviced a
WHIRLPOOL VENTHOOD
Model WVW73UC6LS
Near Georgetown, TX 78633
David Z
Job Details: 11/14/2022
"Arrived on site to diagnose vent hood that had damage on it. Examined vent hood and found a large scrape on the front. Submitted to tech line, and sent pictures of damage. SR 7735043384. Customer needs to call partnet team at 1 800 874 4698 and provide SR number to resolve exchange. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS5
Near Georgetown, TX 78633
David Z
Job Details: 11/14/2022
"Arrived on site to diagnose refrigerator leaking water. I examined the unit and found the source of the leak was the icemaker area. Fill cup on icemaker was frozen over, causing spraying. Was able to remove icemaker and melt down the blockage and remove foam from cup. I used some silicon and sealed around the fill tube and over the styro foam. Tested a harvest and fill, and found no further leaking. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8700EC0
Near Temple, TX 76502
Jonathan M
Job Details: 11/14/2022
"Arrived on site for a washing machine that will not drain. Inspected unit and work area. Did confirm the customers complaint and found the unit acting like it was attempting to drain but not draining at all. Checked all wire connections and found all connections were proper. Tested voltage going to the drain pump and found no voltage coming from the control. Measured the resistance of the drain pump and found it within range and continuity through the harness. Advise the customer they need a new control for repair.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Dripping Springs, TX 78620
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for leaking water, removed bottom plate and split door, ran on normal cycle and found water leaking from left side of door, gasket not sealing properly, replaced gasket, unit is now functioning properly, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ06
Near Liberty Hill, TX 78642
Kimo
Job Details: 11/14/2022
Arrived onsite for a microwave that is not heating. Upon inspection I found that the unit had a burnt diode. I replaced the high voltage side and tested the unit and found the unit operating as designed. Job complete.
We serviced a
MAYTAG DRYER
Model MGDB765FW0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/14/2022
Arrived on site to diagnose a dryer that is not opening and closing properly. Found catch and strike assemblies worn out and replaced both from kit. Tested unit and found all is functioning properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
"Upon arrival inspected unit found unit only dispensing very little water. Inspected supply line and was good. Verified valve is functioning properly. Found filter was bad, removed old filter and water dispensing was restored. Maintenance had a spare filter that he installed and unit was functioning properly. Job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
Paul
Job Details: 11/14/2022
Arrived onsite for a dishwasher with broken parts. I found the middle rack wash arm broken. I replaced the wash arm. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS1
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/14/2022
Arrived to inspect damaged tub. I found the top of the tube was badly smashed down and I removed and replaced all components into a new tub assembly. I tested through two complete service mode tests and all functions were present. No leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS4
Near Austin, TX 78745
Kevin
Job Details: 11/14/2022
"Arrived on site and inspected range and found oven is not heating, inspected igniter and found it is broken. After replacing igniter range is heating normally, took pictures, job complete"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Austin, TX 78759
David S
Job Details: 11/14/2022
Arrived on site for washing machine not draining. I inspected the unit and work area. I gained access to the drain pump and found it clear. I replaced the pump assembly. I reassembled the unit and tested it. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lakeway, TX 78734
Luis
Job Details: 11/14/2022
"Arrived on site for cooling complaint. Found fresh food evaporator incased in ice,diagnosed a defective thermistor,defrosted evaporator replaced harness assembly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Wimberley, TX 78676
Andrew
Job Details: 11/14/2022
Arrived on site to vacuum system and charge to specs per previous tech and whirlpool Techline. Vacuumed system for 40mins and system held for 20mins. Charged to specs and frost pattern developing. Advised customer to place glass of water in FC and when frozen over to use unit. Job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Manchaca, TX 78652
Kevin
Job Details: 11/14/2022
"Arrived on site and installed all parts diagnosed by previous technician, after replacing ran a diagnostic cycle and found everything passed, job complete"
We serviced a
JENN-AIR DISHWASHER
Model JDPSG244LS2
Near Austin, TX 78731
Vincent
Job Details: 11/14/2022
"Arrived on site for dishwasher, inspected unit and work area. Customer complaint was air code F8 E4. Found water leaking from the water hose to the water valve, hose was not properly secured. I tighten up the hose and tested it, unit is now operating as designed. No leaks observed during service after tightening the hose."
We serviced a
WHIRLPOOL WASHER
Model WTW8500BW0
Near Bastrop, TX 78602
Joe Z
Job Details: 11/14/2022
Arrived onsite for bLACK PARTICLES ARE COMING IN TO THE WM WHEN WASHING . Upon arrival inspected unit and found debris in tub ring in detergent dispenser. Found rust particles from under side of top falling apart and into despenser. Unit need new top. Top for this unit is no longer available
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78704
Wesley
Job Details: 11/14/2022
Arrived onsite and installed previously diagnosed parts. Unit is now operating as designed. Advised customer on repair. All checks good.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Kyle, TX 78640
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for console issues, customer stated that when steam hits the touch screen it changes functions, tested all components in diagnostics mode noticed unit is connected to Wi-Fi but not receiving updates, Wi-Fi needs to be connected through the phone to work properly, provided customer with Wi-Fi team phone number, explained to customer that due to the sensitivity of the touch pad and any finger print on the console is registered as a touch when steam hits it, console need to be cleaned with a microfiber cloth for better performance, at this time unit is functioning as designed, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near Pflugerville, TX 78660
Cliff
Job Details: 11/14/2022
Arrived on site to replace door for refrigerator. Replaced right rc door and all is working properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
Arrived onsite for a dishwasher that is not draining. Upon arrival I checked the disposal for any obstructions and found none. I check the routing of the drain hose and found it good. I reNd diagnostics and found no codes stored. Found the Sump&motor running fine but the drain pump didnt pump the water out of the unit. Upon further inspection I found that the pump had a peace of glass stuck in it. I replaced the pump and tested unit and found unit operating as designed no leaks. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Georgetown, TX 78633
David Z
Job Details: 11/14/2022
"Arrived on site to diagnose range customer believes is overheating. Customer advised it cooks ok, but the cooking surfaces seem extra hot. The affected surfaces were the cooktop, control panel, and area around the vent. Showed customer the limits in the service manual for cooking Temps, W11544031. Advised there is not a specified temp for those areas, indicating they will get much hotter. Unit itself is working as designed, and the measurable areas are within spec. Reported to tech line. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
Arrived onsite for dishwasher not powering on. Upon arrival inspected unit. Verified supply voltage and found good. Control is receiving power. Found UI not responding. Replaced UI W11368911. Tested and now unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78704
Wesley
Job Details: 11/14/2022
Arrived onsite for unit operating with long drain. Adjusted drain line and tested function. Unit is now operating as designed with smooth quick drain function. Advised customer on maintenance. All checks good.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW
Near Austin, TX 78744
Kevin
Job Details: 11/14/2022
"Arrived on site and inspected dryer and found it is not heating, found airflow is restricted on meter. Disassemble dryer and found heating element has failed. After replacing heating element dryer is not working properly and recommended to homeowner that it not be used until back to the exterior is clean/cleared, job complete"
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Liberty Hill, TX 78642
Lou
Job Details: 11/14/2022
"Arrived on site to inspect cooktop burners not igniting properly. Upon further inspection, I tested the cooktop and found the front left and right burners not igniting properly. I found the front right and back right burner caps were switched. Once I placed the burner caps on the correct burner and tested, the front right took a while to ignite. I removed and replaced the front left burner head and front right burner head and retested and both are operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 11/14/2022
Arrived on site to test unit for center burner not igniting correctly. Test unit and found clogged burner head. Cleared and cleaned burner head test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Hutto, TX 78634
Cliff
Job Details: 11/14/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found relay that was replaced didn't have proper contact on compressor causing new relay to fail. Replaced relay with one from personal stock. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Temple, TX 76502
Jonathan M
Job Details: 11/14/2022
Arrived on site for a wall oven that is making a loud rattling sound when the convection fan is running. Inspected unit and work area. Did confirm the customers complaint and replace the convection fan assembly. Tested the unit and the unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
Arrived onsite for refrigerator not dispensing water. Upon arrival inspected unit unit. Found frozen water reservoir tube. Applied heat to thaw line and unit is functioning properly. Found little food product in fridge compartment. Adjusted temperature until customer fills fridge. Recommended customer also run dispenser periodically to keep line from freezing. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
KITCHENAID OVEN
Model KSGB900ESS5
Near Austin, TX 78759
David S
Job Details: 11/14/2022
Arrived on site to replace the left side outer panel. I replaced the panel and tested the unit. It is now working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Killeen, TX 76542
Tyler
Job Details: 11/14/2022
Arrived on site for refrigerator with broken ice maker. Upon arrival confirmed issue issue and found underside mount broken from ice maker causing unit to fall out of place. Replaced ice maker then tested unit. Found no signs of leaks and unit functioning as designed. Informed customer unit would need 24 hrs to fill bucket up. Call complete
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/14/2022
Arrived on site to replace feet for dryer. Installed all 4 leveling legs and all is working properly at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78726
Vincent
Job Details: 11/14/2022
"Arrived on site for refrigerator, inspected unit and work area. Installed parts ordered by previous tech. Installed new reservoir and valves. Did not see any leaks from parts installed but water was leaking from deli door since it had water inside. I explained to CX we just need to wait for the water to fully dry. Job completed."
We serviced a
AMANA RANGE
Model AGR5330BAB3
Near San Marcos, TX 78666
Andrew
Job Details: 11/14/2022
Arrived on site for customer concerned with glass potentially not secured properly. Inspected unit and found outer glass is secured and installed as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Smithville, TX 78957
Joe Z
Job Details: 11/14/2022
Arrived onsite for ICE MAKER NOT WORKING. Upon arrival inspected unit and found ice bin full of ice and also witnessed harvest while here. Customer stated that she had water filter replaced a couple days ago. I believe that took care of the issue. Unit is operating as designed. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near McGregor, TX 76657
Jonathan M
Job Details: 11/14/2022
Arrived on site for a dishwasher that is making noise during operation. Inspected unit and work area. The customer advised that the unit doesnt seem to clean the dishes as well as it used to but primarily the issue was that the washer motor is making a noise when it recirculates. Did confirm the customers complaint of the noise was a little louder than normal but ran the unit through diagnostics and found everything working as designed. I called whirlpool tech line and spoke to Steve SR# 7735042976. He advised that relieve me something mechanical Ronke wash motor and advised to go ahead and replace it. Replace the wash motor in. The unit began to work and operate has designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL VENTHOOD
Model WVU17UC0JS0
Near Georgetown, TX 78633
David Z
Job Details: 11/14/2022
Arrived on site to diagnose vent hood that has issues venting. On arrival customer showed me the motor for the blower is not turning on. Tested and found no response from motor. Removed motor connector and pinched the terminal to allow a stronger connection. Retested and verified motor is now running properly. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Austin, TX 78701
Scott
Job Details: 11/14/2022
Arrived on site for dryer powering up but not starting . Getting good voltage at block . Found belt switch connection not on motor . Reconnected on motor . Dryer is now powering up and heating . No lint build up. Job complete
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Liberty Hill, TX 78642
Lou
Job Details: 11/14/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to the unit not defrosting properly, I removed and replaced the UI and FC evap motor harness. The unit has been unplugged for approximately 3-4 days. Once plugged in, I could feel the unit beginning to cool. I recommended the customer allow the unit to cool for at least 24-48 hours. No water leaks observed at the end of service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Austin, TX 78739
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for noise, tested unit found squeaking noise coming from belt when unit goes into high spin, inspected belt and cam and found cam has some wear on it causing belt to spin out, replaced cam and belt, ran drain spin cycle, unit is now running as designed, customer also has issues with console pealing, since the unit is past the 30 day cosmetic warranty, advised customer to call whirlpool customer service, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Round Rock, TX 78664
Cliff
Job Details: 11/14/2022
Arrived on site to diagnose a washer that is not cycling properly. Found wiring for pump broken and repaired wiring. Tested unit and found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG RANGE
Model MGC7536DS00
Near Georgetown, TX 78626
Maurice R
Job Details: 11/14/2022
Arrived onsite for cooktop with yellow flames every once and awhile. On inspection seeing the yellow flames every few seconds on a couple of flames. Informed the CX that was impurities in the gas and it is not hurting anything. I adjust the burners so they can simmer on them. No gas leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Austin, TX 78744
Kevin
Job Details: 11/14/2022
"Arrived on site and inspected Waze and found after preheating to 450 surface temperature on control panel is reading between 130 and 167? depending on which spot. Customer also is concerned over handle on oven door and glass in front of it. Showed customer service pointer that installation can be added here that may make a difference. But there is no repair for the control panel heating. Reported it safety team, They deemed range and repairable because there is no known way to correct control panel overheating. 7735016176"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Austin, TX 78735
Kevin
Job Details: 11/14/2022
Arrived on site and inspected refrigerator and found customer is experiencing a chatter noise and has audio recordings. Customer says it was coming from the fresh food section and after disassembling fresh food section found ice inside fan scroll. Also found Defrost heater thermistor is not in place it is not touching evaporator. After resetting it refrigerator should be operating normally. If issue continues order a fresh food evaporator cover
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW1
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/14/2022
Arrived to instal previously diagnosed and ordered parts. I removed and replaced the drain pump and then removed and replaced the failed main control. The capacitor was at the lower threshold of operation and I replaced it as well. I calibrated the rotating mass and then tested the unit within service test mode. All functions were present and the unit operated as designed. No leaks observed during service.
We serviced a
JENN-AIR OVEN
Model JJW2830DP01
Near Austin, TX 78733
Scott
Job Details: 11/14/2022
"Arrived on site ,replaced UI . Ran diagnostics and preheated both ovens . All checked normal. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Buda, TX 78610
Andrey
Job Details: 11/14/2022
"Arrived on site to replace previously diagnosed chute cover and coupler, replaced parts, tested unit unit now functioning as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78754
Wesley
Job Details: 11/14/2022
Arrived onsite for not washing the dishes or dissolving 5e soap and found unit not filling with water. Turned valve on at supply. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
"Arrived onsite to install previously diagnosed parts.upon arrival I installed new bully shield, splutch, and screws. And tested unit and found unit operating as designed. No leaks Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Andice, TX 78628
David Z
Job Details: 11/14/2022
"Arrived on site to diagnose dishwasher leaking out of the unit during cycles. Customer would find small puddles under the corner of the door area. Examined unit and found all the seals were good, sealing well. Found unit was not angled back at all, so water was sitting close to front door. Raised the level 1 inch in the front. Ran with the door off and did not see any water leaking. Advised to follow up if issue repeats, and we can change out lower arm and pump. Call complete."
We serviced a
KENMORE WASHER
Model 976.29278
Near Bastrop, TX 78602
Joe Z
Job Details: 11/14/2022
Arrived onsite for KEPT THROWING OFF BALANCE ERROR NOW UNIT IS COMPLETELY UNRESONSIVE. Upon arrival test polarity and is good. Inspected control and getting 120 at control. Need to replace control to be able to check all components. Found that the control is no longer available.
We serviced a
WHIRLPOOL FREEZER
Model WRT541SZDM00
Near Austin, TX 78724
Wesley
Job Details: 11/14/2022
Arrived onsite and tested unit for operation post silicone sealing repair and found unit had been moved preemptively and left unplugged in a vacant unit. Inspected for proper operation and plugged in to observe. Found no ongoing air gaps or compromised sealing. Unit should now operate as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78759
David S
Job Details: 11/14/2022
Arrived on site to install previous diagnose parts. I replaced the drawer and the glass shelf. I installed the new hardware into the drawer. I tested the drawer and found it working properly. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Pflugerville, TX 78660
Cliff
Job Details: 11/14/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced door gasket and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Georgetown, TX 78633
David Z
Job Details: 11/14/2022
Arrived on site to diagnose cooktop with scrapes from install. Replaced cooktop due to several scrapes and scratches. Unit working as designed. Call complete.
We serviced a
AMANA RANGE
Model AER6303MFS5
Near Killeen, TX 76549
Tyler
Job Details: 11/14/2022
Arrived on site for range showing g f1e0 error. Upon arrival confirmed issue issue. Found no failures 8. Power supply or wiring connectors. Found relays in control failing. Replaced control and found oven functionality fully restored. Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Pflugerville, TX 78660
Cliff
Job Details: 11/14/2022
Arrived on site to diagnose a refrigerator that was not cooling properly. Tested all parts and components and found no failures to unit at this time. Advised customer on findings and possible causes of issue. No further repairs needed and no leaks were found at time of service.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Liberty Hill, TX 78642
Lou
Job Details: 11/14/2022
"Arrived on site to inspect dishwasher door damage. Upon further inspection, I found the unit outer door panel scratched. I removed and replaced the outer door panel and tested. Unit is operating as as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Austin, TX 78736
Kevin
Job Details: 11/14/2022
"Referred customer back to Whirlpool, Arrived on site and found microwave vent fan Is running properly. Fan has enough suction to hold a piece of paper up against filter on every setting. Explain to customer this is normal and his microwave is 400 CFM which is actually pretty good. Customer is still unhappy and is going to attempt to return it to the retailer. Microwave is operating as intended documented with tech line. 7735047344"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Crawford, TX 76638
Jonathan M
Job Details: 11/14/2022
Arrived on site for a dryer that would not start cycles. Inspected unit and work area. Found the unit would start but then would stop as if it was paused. Check the door switch and found the door switch was operational. Check the motor circuit and found the motor out of range. Replaced the drive motor and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
David S
Job Details: 11/14/2022
Arrived on site for fridge randomly turning off and the ice maker not working. I inspected the unit and work area. I tested the ice maker and found it would short the control when activated. I replaced the ice maker and retested the unit. I found it working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Lakeway, TX 78734
Luis
Job Details: 11/14/2022
"Arrived on site for light issues diagnosed a defective led module,per service pointer W11460554 replaced defective freezer led module all leds working as designed. Autho S191AQ; used 1 W11601310 (Led module) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/14/2022
"Arrived to inspect convection fan noise. I found the crew that reinstalled the unit had pushed it back too far again and bashed the cover, consequently pressing the fan into the the chassis and causing it to rub and make a screeching noise. I was able to re-form the cover again and correct the fan position to correct the issue. Due to the placement of the plug, the unit is several inches farther out than expected and I advised the only way the issue can be corrected is to have the plug for the range moved to a more conventional area behind the unit. Operational test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78749
Leonardo
Job Details: 11/14/2022
Arrived on site to test unit for unit leaking. Test unit and found broken sump making unit leak. Replaced sump and motor test unit and unit test good job complete. No leaks present at this time.
We serviced a
MAYTAG DRYER
Model MED6200KW0
Near Austin, TX 78739
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for knocking noise, tested unit for idler pulley wheel no spinning freely, replaced part from truck stock part# (WP691366), also found motor mount is knocking on the unit frame, applied sound pads on both sides of mount from job 359922, part # (4318168), tested unit unit now functioning as designed, the noise is now gone, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Marble Falls, TX 78654
Gerry C
Job Details: 11/14/2022
Arrived to inspect water level. I discussed the issue with the CX and they were concerned about water levels. I tested the unit through manual and automatic test modes and found it operating with the correct levels and as designed. I advised the CX of my findings and advised them on detergent and other product usage. No leaks observed during service. Operational test good.
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Dripping Springs, TX 78620
Andrey
Job Details: 11/14/2022
"Arrived on site to test unit for not cleaning, customer stated that the unit is not filling enough water, tested unit found all components tested good in diagnostics cycle, started a normal deep water wash cycle and unit only filled 2 inches of water and switched over to wash, unit is not sensing water properly, replaced control board, advised customer to monitor if any other issues arise, give us a call, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Kyle, TX 78640
Leonardo
Job Details: 11/14/2022
Arrived on site to test unit for right burner not working on dual. Test unit and found element wire disconnected. Secured connection test unit and unit test good job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Austin, TX 78738
Leonardo
Job Details: 11/14/2022
Arrived on site to test unit for 3rd rack falling. Test unit and found broken wheels. Replaced left and right mounts test unit and unit test good job complete
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Austin, TX 78705
Scott
Job Details: 11/14/2022
Arrived on site for dryer powering up but not starting . Getting good voltage at block . Found belt switch connection not on motor . Reconnected on motor . Dryer is now powering up and heating . No lint build up. Job complete
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Leander, TX 78641
Kimo
Job Details: 11/14/2022
"Arrived onsite for a dryer that is making a l Roaring/rumbling sound when in use. Upon arrival I tested the unit and found that this noise was present. I checked the rollers, and found that good, I spun the motor and found that the motor was the source of the sound and it would Reverberate through the blower wheel housing. I am ordering the house and returning with the blower wheel and motor. I tested unit and found that was operating as designed except for the noise. ordrng 1 WPW10211911 (HOUSING)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wimberley, TX 78676
Andrew
Job Details: 11/14/2022
Arrived on site to test unit for gaskets not sealing. Found gaskets sealing properly. Found unit completely unlevel. Also found right side adjuster roller was broken. Recommend replacing roller and axle. Advised customer may not be able to level properly due to cabinet on right hand side being directly above unit. ordrng 2 WP2179826 (Roller)s and 1 WPW10304659 (RH roller) and 1 WPW10304660 (LH roller)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS02
Near Austin, TX 78731
Vincent
Job Details: 11/14/2022
"Arrived on site for refrigerator inspected unit and work area. CX complaint was refrigerator making noises. At arrival I tested temps and FC 13? RC 39?. Entered diagnostics and tested the fans separately and found the icebox fan making loud noises, but also noticed while in diagnostics the compressor would stay on and not power off. I. Called techline and spoke to Scott SR#7735049017 did some testing and ohm the compressor and he suggested to replace compressor because it was reading to high and also replace Orion board and icebox fan. I also found the right door gasket ripped and I suggested CX to replace. S SEALED SYSTEM 2hrs. ; ordrng 1 W11592010 (Compressor) and 1 W11548259 (Condenser) and 1 W10843121 (Non uv drier) and 1 W11506635 (Access valve) and 1 W10887799 (Trivet shelf) and 1 W10917313 (Gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Austin, TX 78723
Matthew
Job Details: 11/14/2022
Arrived onsite for ice dispensing issue. Upon arrival inspected unit. Found ice container failed and is allowing ice to fall out of container while motor is energized. Will need ice container replacement. ; ordrng 1 WPW10558424 (Ice container)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Bastrop, TX 78602
Joe Z
Job Details: 11/14/2022
"Arrived onsite for gurgling while doors opened and closed. Upon arrival test unit and can here a clicking sound when opening and closing RC doors, sometimes louder than others. Ran diagnostics to force all components. Found sounds coming from damper motor at times and from evaporator motor. Need to replace damper control, evaporator motor, and fan blade. ; ordrng 1 W11578030 (Evaporator Fan) and 1 WP67006337 (Fan blade) and 1 WPW10479155 (Damper control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Austin, TX 78757
David S
Job Details: 11/14/2022
"Arrived on site for the fridge not cooling properly. I inspected the unit and work area. I spoke to the customer and found out he cleaned the condenser and found ice build up on the fc evaporator, he cleared it and the unit worked properly. I inspected the unit and work area. I found the UI leds going dim indicating damage to the UI control. I tested the thermistors and the defrost bimetal. I found the bimetal open when the freezer is reading zero degrees. I spoke to the customer about needing the UI and the bimetal. ordrng 1 W10865870 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Waco, TX 76712
Jonathan M
Job Details: 11/14/2022
Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. Confirmed the customer complaint and found evidence of a defrost issue in the freezer section. Was able to force a defrost on the unit. Ordering the control and user interface and will return with the evaporator thermistor. The office will need to contact the customer about a return date due to an out of stock and PSP item.; 1 W11558182 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near Blanco, TX 78606
Andrew
Job Details: 11/14/2022
Arrived on site to replace previously diagnosed racks and right hand adjuster and retention clip/positioner. Found broken piece customer wishes to replace is not adjuster but adjuster housing. ordrng 1 WPW10588165 (Adjuster housing)