Celia - Austin, TX
Lou was great
Shawn - Leander, TX
Lou was great. He was very friendly, took his time and was very thurrough.
Carolyn - The Hills, TX
E's Garage Fridge
Evelyn - Georgetown, TX
Took two fridges and two repairmen, but Tyler solved the problems. Hooray!
Great DW repair!
Evy - Pflugerville, TX
Scott confirmed appt., arrived on time, and was careful of customer's property, wearing shoe covers before entering home. Repaired door handle and cleaned up area before leaving. Excellent service!
Justin - Marble Falls, TX
James and Appliance Express were very professional, polite and had great communication. I would easily recommend them to take care of all of your appliance needs, thanks!!
George - San Marcos, TX
Kevin Bell came out to repair our Whirpool stove and did a great job. He is friendly, very knowledgeable, and got us back up and running.
Linda - Rogers, TX
Very friendly and knowledgeable. Had washer running in no time.
They did an excellent job!
Karen - Austin, TX
Very efficient. very professional
Juan - San Marcos, TX
Very friendly, but professional. Started on the job right away. Shared other information about some of the other functions on the oven. Finished the repair in a very short time and checked to see that oven was functioning properly before he left.
Theresa - Austin, TX
The technician was knowledgeable and prompt. He quickly figured out the problem and resolved it.
Don - Bastrop, TX
Larry - Manor, TX
Tiffany - Dripping Springs, TX
Service was excellent!
Meaghan - Austin, TX
Scott was a great technician - on time, friendly, and fixed what was broken!
Prompt great service
Pat - Austin, TX
Analyzed problem and promptly fixed
Rachel - Manor, TX
He was great! Fixed the problem in under a minute, full explained what was wrong, then did an amazing job explaining the best way to run my dishwasher and the most effective products to you.
Irene - Pflugerville, TX
Scott was very knowledgeable and super friendly! Thank you for your service!!
Austin - Liberty Hill, TX
Brent - Cedar Park, TX
Did a great job. Fixed my issue fast.
Edward - Austin, TX
Tyler was very good, but the oven is still not heating properly. We need a recall.
Beryl - Georgetown, TX
In and out in no time to fix our fridge. Great experience!
Chase - Austin, TX
We had a wonderful experience with Leo, our appliance express tech. From the moment I opened my front door, he was polite, professional and went straight to work. He even obliged my 4 year old who kept asking him questions about what he was doing. Thank goodness it was a quick simple fix. We will definitely be recommending appliance express to anyone in need!
Mary - Cedar Park, TX
Tyler took care of my dryer noise and did a very efficient job!
title of what?
Aj - Georgetown, TX
James was professional, knowledgeable, and very courteous. I had the same experience with another repairman on a different appliance. Also he was very efficient and repaired the problem very quickly. I didn’t have to wait for parts because he had them on his truck
On time(early),knowledgeable,great “bedside manner”
Rodney - Georgetown, TX
"Pacesetter - Bastrop, TX
Appliance Technician is great!
Theresa - Manchaca, TX
The technician was professional and knowledgeable . He was friendly and easy to talk with and answered all my questions!
Jim - Buda, TX
Great service , very friendly and professional
Great technician. Very polite and knowledgeable about my refrigerator
Karen - Round Rock, TX
Denise - San Marcos, TX
Great work, diagnosed the problem and repaired it quickly
Great service, very knowledgeable & friendly!
Jessica - Austin, TX
Nita - Burnet, TX
We appreciate the honest opinion of Jonathan. Glad he was able to repair our dishwasher!
Great service, very knowledgeable technician
Meri - Leander, TX
William - New Braunfels, TX
They were very punctual, professionals, well knowledge on the unit and repaired the unit in 30 minutes. Highly recommend Alliance Express for any repairs you require.
he was good
Jeri - Coupland, TX
he didn't have to do anything but turn the machine on .. i still had to pay for a service charge of $120.00
Virginia - Georgetown, TX
Alvin Is Great!
Martha - Georgetown, TX
Alvin was great, very professional and very personable. My problem hasn't yet been resolved, but not his fault. He worked for a long time, thought it was fixed, not working again this morning. There is an electrical problem not of his making.
Ashlee - Dripping Springs, TX
Alisha - Troy, TX
Much more professional and actually thoroughly checked my dryer to find the problem. Still sucks that it took two appointments over a span of a week to only need lubricant added.
Alisha - Troy, TX
He showed up and without hearing the sound my dryer was making he started taking it apart. Replaced a part and told me I was good to go. As soon as he left the dryer began making the same noise. Called back only for him to return and tell me it’s the motor and he has to order it. 5 days later they come back and this guy says the motor is fine. I simply needed lubricant on a part inside the dryer. First service guy was very unprofessional. Second guy was much better but still sucks to wait an entire week for the dryer to get lubricant added to it.
Great service.. unfortunately it was not inexpensive.
Hymie - Bee Cave, TX
The appointments were made at convenient times. The appoint,ments were kept. Luis is helpful, likeable and efficient. This was not inexpensive.. regrettably..
Gregory - Cedar Park, TX
Tyler Bare was very nice and very patient with me and my son he fixed my issue and was kind enough to help me with the washer as well he is a great employee
Esther - Georgetown, TX
Teri - Round Rock, TX
Professional, prompt and informed me of the situation.
Roberto - New Braunfels, TX
Thanks for the quick service!
Karen - Kyle, TX
Guys were great and explained all that they were doing.
John - Kingsbury, TX
Got it fixed, showed up on time, and left with area clean
Tangela - Lewisville, TX
Scott was fabulous!
Scotty - Valley Mills, TX
Edwin - Hutto, TX
I just want to give a big thank you to appliance express and the guys that work there. They went out of there way to get my deep freezer fixed in time for my deer meat. Thank y’all again Edwin K
John - Georgetown, TX
Arrived on time and the job work was completed to my satisfaction.
Joan - Leander, TX
Gregory - Harker Heights, TX
Service was great
Ronald - Killeen, TX
Professional & Satisfied Service Experience!
James - Austin, TX
I was very impressed with the expertise and knowledge that Luis (Appliance Express service technician) exhibited during the diagnosis and repair of our refrigerator. He was extremely accurate, time efficient, polite and professional. It was a pleasure working with Luis and the scheduling staff at Appliance Express. Our refrigerator is now working superbly! Thanks again.
Rachel - Cedar Park, TX
Timely. Quick. Lou was friendly and fixed our stove in no time at all!
Kenneth Fincher - Austin, TX
Disappointing service Evidently the service technician did not do a complete and thorough check of the problems with our microwave oven. Within near hours after the service call, the apparatus quit working. While I understand this might happen, I feel that it is appliance express‘s Responsibility to correct this error as soon as possible and without the charge of an additional service call.
Robert - Austin, TX
Andy was quick to assess what was wrong and was quick to fix. Great technician.
Terrible Service Failed to Fix issue!
Steve - Austin, TX
3 times they came out to fix the washer and failed all 3 times. They had no idea what parts would fix it and when they replaced two parts it still didn’t work! We had to buy a new one since they shut us down for over two weeks and still had the same issue.
Madelyn - Austin, TX
Luis was a great tech and explained the issue with my refrigerator that two other techs could not. He was professional and knowledgeable.
Scott - Austin, TX
Harmoney - Jarrell, TX
Joyce - Dripping Springs, TX
Brandon is very knowledgeable and courteous. I just wish they would send the parts with him on the first visit so he doesn't have to come back a second time.
Dee - Liberty Hill, TX
Technician showed up as scheduled and was able to address the problem on the first visit.
Joanna - Austin, TX
Kirsten - Nolanville, TX
He was great, very friendly!! Highly recommend!
Great Service Tech - Found out things about this washer I didn’t know
John - Round Rock, TX
Connie - Austin, TX
Clif did a through job in reviewing our concerns
Marcell - Austin, TX
Seemed like a great guy but the support was just terrible. I told him what was going on he simply said the light bulb was causing the issue. He did not take out one piece of equipment or do anything to troubleshoot to justify his theory. He literally at the house for maybe 6 minutes. Someone else came out recently and figured out what the issue was, order the needed part and resolved the issue.
William - Austin, TX
He was great
Very good service. Washing machine is working perfectly.
"Schlessiger - Canyon Lake, TX
Very good will call again if needed
Fast and great service
Maritza - Cedar Park, TX
Lee - Georgetown, TX
Very polite, informative and fixed the problem within 5 minutes. Would highly recommend
Jean - Georgetown, TX
JB - Austin, TX
Leo Cantu is a great asset to your company. Leo is very knowledgeable in his field, accesible for questions, very polite.
Cristina - Austin, TX
I appreciated very much this second visit of a different technician at no cost to me for assessment on my range oven that goes out after a while of functioning. Leo checked all possible problems starting with the overly stuffed drawer below the oven with pots and pans. Explained why it should not be overly stuffed. Then proceeded to turn oven on and wait to observe its function. During his visit the oven worked well and we believed that by half emptying the drawer below had taken care of the problem. I have been testing the oven with short and longer periods of baking and, unfortunately, the problem persists. It runs well for short periods only, but at longer periods, it turns off by itself. Furthermore, I should say that the first technician was correct in his diagnosis, but the lack of explanations to the customer and manner of concluding his assessment was impolite and not the way to end a professional visit. Thank you so much for your consideration in sending a second technician to clarify the matter.
Very satisfied with very knowledgeable and efficient work.
Kenneth - Round Rock, TX
Andy met his appointment commitment and was on time for both visits - once to diagnose and once to resolve the issue. I am very satisfied with Andy’s service and with Appliance Express and will use them in case of future need.
Travis - Pflugerville, TX
Susan - Spicewood, TX
Luis called ahead, arrived on time, was friendly and professional, and he fixed our problem in record time! Love this type of service!
Lynn - Georgetown, TX
Jonathan was very knowledgeable and prompt and explained all things to help my products work better. I would recommend him for any future non warranty services on my appliances. This was a no cost to me warranty visit.
Waist of my time
Mary - Cedar Park, TX
Scheduling service was easy and I only had to wait 5 days for someone to come out. Unfortunately, Tyler didn’t do it for me. He came and left in 15 minutes. My concerns were never addressed by any tools or troubleshooting except putting it in a spin cycle without any clothes. He said I had to fill the washing machine up all the way to avoid it shaking. I’ve never heard that suggestion...ever. My complaint was that the machine wouldn’t drain and that it would shake to the point of the detergent drawer shaking out. All he did in coming out to my house and wasting my time is saying his time was more valuable than mine. He also asked me if I lived with anyone like my husband. I said, no, I don’t have one. He laughed and said, I’m sorry like he was sad for me. I still don’t know why he asked me that question and why he’s sorry. Customer service 101- don’t ask the customer personal questions and then say I’m sorry. Ha! I still haven’t received a call to reschedule the appointment with a senior technician.
Rosa - Leander, TX
Great techs but scheduling trouble
Richard - Pflugerville, TX
Both techs were on time and knew what they were doing. A rating based on them would be “excellent.” There is a problem with the way service requests are handled. I tried to describe my issue on the web site and was limited to too few characters to clearly describe everything that had happened. In order to be sure to communicate everything needed, I decided to call. I described the original issue and also what I did to make it worse. I included enough info for the tech to bring everything needed on the first visit. That information did not get to him so a second visit was needed. I am not upset about any of this, but it is an area where you could improve. I hope it helps. Please ignore the rating for price below. An extended warranty paid for it.
Mike - Kingsbury, TX
On time and had the part with him
Ross - Pflugerville, TX
Wes was a little early (from the estimated time given in an email), which was great. He was polite, friendly and even had the part on hand. It appears the issue is resolved. Awesome!
Micheon - Round Rock, TX
Ken - Austin, TX
Got here on time, polite, courteous, quickly repaired dryer
Lanette - Austin, TX
Thorough and knowledgeable service
Jaime - Cedar Park, TX
I trust this company to provide great service and highly recommend them. This is the second time I have had someone come out and I will use them again!
Peggy - Pflugerville, TX
Good Service--a thing of the past in the present!
Nelson - Wimberley, TX
Kofi - Manor, TX
Scott showed up, analysed the issue & took care of it in a timely fashion. He was a professional all the way, great experience!
Erin - Austin, TX
Friendly, informative, and professional. We did have one incidence of the same issue after he left though so we shall see if it stays fixed.
Edna - Round Rock, TX
Repairman came in, repaired and was gone!
Jason - San Marcos, TX
The AE team that fixed my refrigerator was quick, curious, and professional. Would use again!
Jack - Austin, TX
Heather - Round Rock, TX
On time. Respectful. Professional and fast!
Richard - Buda, TX
Thanks Richard, good job, timely and thorough.
Catherine - Austin, TX
Danielle - New Braunfels, TX
Gerald - Austin, TX
David was courteous knowledgeable and professional. Awesome Tech.
Fair price he was able get frig working until part came in.
Brian - Georgetown, TX
Selma - Manor, TX
Luis was great. He identified our problem and sorted it out
Geraldine - Lakeway, TX
Fast, professional service
GFW - New Braunfels, TX
The whole way this company is run seems top notch in every way, from booking, appointment reminders, calling before arriving, professional , knowledgeable service person , who solved our ice maker issue within 30 minutes or less.
Other than pressure to have extended warranty service ok
Gilbert - Killeen, TX
Brian - Harker Heights, TX
Great experience. Second time we’ve had the team out for warranty work and they’ve been great both times.
Gary - Waco, TX
Martin - Copperas Cove, TX
Service man was knowledgeable. But disrespectful
Microwave Door Switches
Mike - Round Rock, TX
Repaired the switches on my microwave saving me $$$ on buying a new microwave!
Washing Machine with a Knocking Sound
Betty - Georgetown, TX
My washing machine has a knocking sound. The first repair visit, the repair person put in a new part. This fixed the knocking for several weeks and then it came back. When the last repair person came, he says that the knocking is normal. So I have to put up with a washing machine that makes this crazy noise.
Review for repair of maytag washer
Paula - Killeen, TX
Appliance Express is the best of the best. Very professional, service people are very personable. They arrive on time, get the job done in a timely manner. I have used them about 5 times. Always a good experience.
Paul provides excellent service
Jason - Austin, TX
Alice - West Lake Hills, TX
Very quick, personable, excellent service!
Jeff - Georgetown, TX
Very professional and knowledgeable!
Ricardo - Austin, TX
Lou was great
Chad - Leander, TX
Refrigerator Repair Service Done
Gayle - Austin, TX
Freida - Georgetown, TX
Vicki - Bastrop, TX
James was great
Gloria - Horseshoe Bay, TX
James is considerate competent and attentive to detail.
Fast & efficient service
Lindsey - Austin, TX
The service provider was friendly, fast, and experienced.
Incredible service and affordable
Sandra - Austin, TX
I had an awesome experience with Paul...Extremely knowledgeable and affordable. I had a great experience.
Warranty dishwasher repair
Ritzy - Leander, TX
Fast and Convenient
Nita - Burnet, TX
Timely Professional Friendly - got the job done! On the Live Chat with Kitchen Aide, I understood there would not be a charge. That was my only concern with the service call, but nothing against the Technician. Even though there was a charge it was fair and I was happy to pay.
Debbie - Dripping Springs, TX
They were on time and knowledgeable
Steven - Austin, TX
Great work Leo
Scott - Leander, TX
Professional diagnosis and repair. Tech was very competent and courteous. Was a bit disappointed that the replacement part (bottom oven heating element) took one full week to get delivered.
Jimmie - Georgetown, TX
Cliff was on-time, courteous, efficient, willing to explain, and tidy. I enjoyed briefly talking with him as he performed his tasks. All repairs are successful. I will gladly have him in our home for future repairs.
Ruili - Austin, TX
Henry - Austin, TX
Great knowledge of what was causing my issue. Diagnosed in seconds!
Catherine - New Braunfels, TX
He was great in communicating with the manufacturer to get the appliance repaired and help with the costs.
Great, speedy service!
Traci - Copperas Cove, TX
Arthur was professional, kind, and very proficient at his job. He diagnosed and resolved the issue within a half hour to 45 minutes! Very quick and the dishwasher works great now!
Great service & helpful
AggieMa - Temple, TX
Al was very, very nice & service was great! He went beyond expectations was able to fix our problem immediately! Our ice machine is barely 2 yrs old. Already had to have service TWICE! Bottom line.. Al is a great representative for ur company
Professional, helpful, solved the problem
M - Austin, TX
Paul was professional, friendly, and efficient. He diagnosed the problem quickly and fixed it so my washer is as good as new!
Gina - Georgetown, TX
Jonathan Short was amazing. Not only did he quickly diagnosed and fix my refrigerator issue. He walked me through all my other new appliances. Giving me tips on getting the best performance out of all of them.
Greg - Georgetown, TX
Frederic - Georgetown, TX
Offered many great suggestions to get maximum performance from our Whirlpool appliances. Very knowledgeable. Fast and efficient service call.
Trang Tran - Georgetown, TX
William - Buda, TX
Paul - Georgetown, TX
Expensive service call
Sarah - Salado, TX
Our problem was solved quickly, and the technician was very professional; however, I feel the pricing for the service was very high. Given the amount of time needed for the fix I have doubted my decision to even call for service. We probably could have fixed the problem with a YouTube video. Do your research folks.
Great Service, Learned Alot!
Sue - Georgetown, TX
Jonathan took his time and explained things to me and taught me how to do good routine maintenance on my washer so I can get better service out of it. I really appreciate that!
Sajjad - Pflugerville, TX
Did A great job on all three appliances
Billy - Austin, TX
Did A great job on all three appliances
Sandra - Austin, TX
I got the best service!! Paul and Chase are incredible. I will always keep my business with them...
Thomas - San Marcos, TX
Pamela - Georgetown, TX
Only a temporary fix. Problem was not resolved.
Wanda - Round Rock, TX
Great customer satisfaction
Gilbert - Killeen, TX
Great service, friendly technicians.
David - San Marcos, TX
Luis did a great job!
Ken - Bee Cave, TX
Bob - Georgetown, TX
Very nice, kept us informed as he worked to help us see and understand the problems and his suggested solutions. Very professional.
Frederika - Georgetown, TX
Kitchen Aid Downdraft
John - Austin, TX
Daniel was excellent - fixing a short and minimizing expense. We appreciate his honesty and professional service!
Jamie Mueller no idea why you kept using Kenneth,t - Canyon Lake, TX
Great service - great Tech’s
Micheal - Liberty Hill, TX
The tech’s that came out were great folks as usual. They know their jobs and and are customer friendly/respectful. Keep your great employee’s and service and, you’ll always be a top notch outfit which, sadly the exception rather than the rule these days.
Theo - Round Rock, TX
Efficient, personable service
Scott - Georgetown, TX
Our technician, Paul, did a great job fixing our oven. He told us what the problem was and set about replacing the part. He worked quickly, still taking time to be personable. Great work. We’ll definitely use Appliance Express again.
Dorothy - Kingsland, TX
Jonathan was efficient, did good work & explained everything well.
Rachel - Canyon Lake, TX
Helpful attentive service.
Very fast. Knew what he was doing and took care of both issues
Everett - Smithville, TX
Joe - Liberty Hill, TX
Matt - Horseshoe Bay, TX
Cheryl - Thrall, TX
Andy was professional, courteous, efficient and knowledgeable
< 3month old washer with "intermittent" computer issues
Gail - Austin, TX
Callie in the office was very helpful and accommodating. David called prior to arrival and arrived promptly. I've tried only 1 load since the repair, but it went well. David did "prep" me about if the problem comes back. He said the problem might be deemed as not waiting long enough for the computer to start the different features. That is contrary to my experience, of things not advancing at all, sometimes.
Explained what we did not understand
John - Georgetown, TX
Varun - Austin, TX
Leonardo was on time, friendly and helpful. Nice job of servicing our cooktop. Offered some helpful advice, as well. Will highly recommend.
Shawn - Liberty Hill, TX
Paul was outstanding!!!
Richard - Georgetown, TX
Skilled, quick, customer oriented.
An okay experience
Barbara - Meadowlakes, TX
An okay experience
Great and fast service
Gabriel - Pflugerville, TX
The gas stove flame issue was quickly resolved and works great
Quick and helpful service
Emily - Austin, TX
David was quick, helpful, and friendly. Great experience. He also recommended a pizza place that I ended up trying out that evening - bonus!
Gordon - Cedar Creek, TX
Paulette - Paige, TX
Was very prompt and did a great job.
Great Service and Awesome Technician
Charles - Cedar Park, TX
Awesome service through Appliance Express. Follow ups, phone calls letting you know the technician is in route. Lou quickly diagnosed the issue, order the replacement part and returned days later to fix. Great to have the same tech do both! Lou was fantastic to deal with and I highly recommend him
Rob - San Marcos, TX
Broke my fridge, refuse to repair.
Jason - Lorena, TX
My LG Refrigerator was seemingly stuck in defrost mode. The first tech sent out (Jon M) diagnosed sealed system failure and ordered parts. After parts arrived, 2nd tech (Arthur Book) said first tech was new and misdiagnosed. Ordered different parts. After parts arrived a second time Arthur returned and installed the parts, and now my ice maker no longer works. I called to have them return a 4th time and was told "We no longer take LG warranty work" and they refuse to return to repair what they broke. I have been without a working fridge for almost a month and am now working with another company to obtain repairs. I realize that this company has very high reviews, but this is a well earned 1 star review. They broke my fridge and refuse to return to repair it.
Cory - Cedar Park, TX
Leon - Bastrop, TX
CLIF WAS GREAT EXCELLENT KNOWLEDGE
Great service and communication
Edward - Austin, TX
Ripthorn - Leander, TX
Leslie - Killeen, TX
Really great service
Jeff - Austin, TX
James - Austin, TX
Andrew - Cedar Park, TX
Great communication with the repairman. When he came, he was very courteous and efficient. Definitely recommend Appliance Express
Steve - Round Rock, TX
Truman - Cedar Park, TX
Very pleasant young man
Debbie - New Braunfels, TX
Very professional and knowledgeable.
Great Service on Refridgerator
Ann - Austin, TX
Great job. Courteous and professional.
Kevin - Austin, TX
Catherine - Austin, TX
Everything about the service call was excellent, couldn’t be happier with technician. He was on our side.
Lou was incredibly professional and helpful
Dennis - Marble Falls, TX
Lou was really knowledgeable and helpful in correcting the issue with our freezer. It was a pleasure meeting him and am very pleased with his diagnosis and treatment.
John - Horseshoe Bay, TX
James was extremely knowledgeable about the oven problem we had. All working right now
John - Georgetown, TX
Arrived per the schedule, repair was done quickly.
Julia - Austin, TX
Repair technician was on time, polite, and very knowledgeable. He answered all questions and explained what he determined to be the problem with our appliance.
knowledgeable prompt service
Norman - Hutto, TX
techs defined problem and took prompt action
Keith - Lakeway, TX
Fast response, explained the problem and gave recommendations for possible future issues, very friendly demeanor.
Patrick - Temple, TX
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived onsite for refrigerator building frost on the RC evaporator cover. Upon inspection I found no frost. Customer advised me they defrosted over the weekend. I noticed the drain pan in the RC was warped and I found ice build up underneath the left side of the pan indicating water traveling to the left side and sitting and building up. After steaming out the ice I used some shims to prop up that left side of the drain pan so the water travels in the right direction.
OVEN GE JB755SJ4SS Arrived on site for range right front burner inner rings not working and left front burner staying too hot even on low. Ordering needed parts as will other switches in case needed. Office to schedule return trip. Authorization needed.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 WB24X25013 (range infinite contr) and 1 WB24X25152 (switch infinite cont) and 1 WB24X25302 (switch rotary) and 1 WB30X24111 (range radiant elemen)
WASHER WHIRLPOOL WTW8500DW4 Arrived on job for complaints of no power. Tested voltage from control 5vdc good from control. Will need console to complete. Customer said issues with not spinning. Unable to diagnose spin issue unit console is replaced. ; ordrng 1 W11095623 (CONSOLE )
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to test unit for odd odor and stains, inspected unit and found filter needed cleaning, cleaned and replace filter, informed customer about cleaning the filter and how often. job complete."
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for cooling issue. Found fresh food evaporator incased in ice
REFRIGERATOR GE GZS22DSJKFSS "Arrived on site to diagnose refrigerator that was not maintaining temp and temps rising consistently. Customer informed me that they would have to regularly unplug and reset the unit to get the compressor to kick on. When I inspected the unit i found a 3 in 1 hard start kit wired in and replaced the compressor start device. To resolve this issue I would recommend replacement of the control and RC/FC thermistors to start, and that is if there has been no damage or failure to the sealed system. Will also need a rear harness and start device to remove the 3 in 1 hard start kit from the unit. Talked to CS, and agreed There is no way to tell if any other damage has been done at this time, and the unit has been altered.
REFRIGERATOR WHIRLPOOL KFIS29BBWH00 "Arrived on site for no ice. Ran diagnostics E2 error on icemaker,ran harvest test failed. Diagnosed a defective icemaker. Replaced icemaker,reset unit,ran harvest test passed,ran error test no errors,ran fill test passed."
REFRIGERATOR WHIRLPOOL KRFF507HPS00 "Arrived on site for no lights in freezer and upper in fresh food. Diagnosed a defective freezer led module,removed defective led module,installed a new freezer led module powered unit on all leds working as designed.
WASHER AMANA NTW4516FW1 "Arrived on site to diagnose a washer that was making noise when spinning. Performed diagnostic and error checks. Found error codes present for overload, off balance and oversuds. Ran the unit in high spin with water and found no vibration at all, unit was barely vibrating and is perfectly leveled. Given the codes found I advised the customer on some best practices for loading and to run some Affresh cycles to clear out remaining suds. If issue persists we can replace the suspension proactively
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived onsite for fan noise. Tested unit fan and noise was present in the low fan speed. Pulled unit and found debris hitting the fan blades. Removed debris, tested unit on all three fan speeds and no noise was present. Job complete."
WASHER MAYTAG MHW6000XG2 "Arrived on site for washing machine is not completed the cycle and the door would not unlock. I found that there was an F6e1 code indicating that there was a communication issue between the CCU and the MCU. I tested both the 120acv to board and output voltage and unit was receiving and sending 120. Then check the five DC volts from the main board to the MCU and found that it was only sending .3 V down so I replace the CCU and after restarting machine the F631 area code winter way but an F5 you want air code appeared indicating a bad door lock at this point I called whirlpool tech line to assist further with diagnosing before we just replaced every little part and after speaking with Andy sr#7728711371, He assisted me in narrowing down that the MCU was not communicating properly with the CCU in that both the cc you and MC you had to be replaced but at the door latch was OK after running the test recommended, after replacing both parts I was able to retest the
MICROWAVE KITCHENAID KOCE500ESS07 Arrived on site to install previously diagnosed switches and fuse. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
WASHER MAYTAG MVWC565FW2 "Arrived onsite for washer with wet clothes at end of cycle and banging around during spin. Upon inspection I found the washer would get very wobbly while in high spin and I could hear a slight scratching sound from the gear-case, I recommended replacing the gear-case and drive system. And if it still wobbled after that then it may have a warped basket or bad suspension. I inspected the suspension and the test passed.
DRYER WHIRLPOOL WED560LHW0 Arrived onsite and found that unit had proper voltage and was heating as designed. Advised customer on repair. All checks good. No more parts needed.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site for cooling compliant. Removed evaporator cover found ice ball on inlet of evaporator diagnosed a leak at fresh food evaporator. Replaced evaporator and filter drier. Secured thermistor to correct location on suction line using foil tape and a zip tie. Per service pointer W11092686F secured evaporator to liner using clamps and zip ties adjusted drain pan,secured cover with 4 screws,changed defrost setting to basic. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose a oven that intermittently will not respond to homeowners input. Found no failures or issues with unit at time of service. Reset controls through diagnostics and no further repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRS315SDHM02 "Arrived on site to inspect refrigerator ice dispenser not working. Upon further inspection, I tested the ice dispenser and found the motor not operating. I removed the motor housing and found the harness not fully plugged in, but good enough for the FC light to operate. I adjusted the harness and made sure it clipped secured and retested the ice dispenser. Unit is operating as designed. No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived on site to replace damaged inner and outer door panels, along with latch. After replacing all parts, unit tested good."
REFRIGERATOR WHIRLPOOL WRF736SDAM10 "Arrived on site to inspect fridge for not producing enough ice, per the service pointer for ice production we would need to replaced the main control board, customer has already had icemaker and valve replaced.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site and inspected refrigerator for no ice production.Customer advised last week the unit ice motor was making an odd noise and wouldnt dispense any ice.Customer advised the issue hasnt happened since the initial service call.I checked the newly delivered unit and all functions work as designed.No leaks detected at the time of service.Job complete
REFRIGERATOR WHIRLPOOL ED5VHGXML10 Arrived onsite for the refrigerator water line leaking water. During testing found that the water line coming from the main water supply from the house to the water valve is cracked and leaking. Will need to order water tube. Office to schedule. ; ordrng 1 8212547RP (tube-water)
MICROWAVE AMANA AMV2307PFS3 Arrived onsite for the microwave vent fan not working. Replaced main harness and vent fan is working and microwave is heating . All functions tested good complete
REFRIGERATOR KITCHENAID KRFC704FPS04 "Arrived on site for dispenser issues. Found dispenser UI unresponsive,removed hinge cover,found harness not fully seated to connector,installed harness fully to cabinet connector tested dispenser unit working as designed."
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for poor drying dishwasher . Ran diagnostics,all checked normal . No error codes and heater is coming on . Customer isnt using any rinse aid . Did instruct on importance of rise aid in the drying . No water leaks detected at time of service.job complete ."
REFRIGERATOR KITCHENAID KRFC604FSS00
ICE MACHINE KITCHENAID KUIX505ESS2 Arrived onsite and found unit shorting on water fill. Replaced pump and sensor assembly. Unit is now operating as designed. Advised customer on repair.
WASHER ROPER RTW4640YQ1 Arrived on site for washer that was banging around in the spin cycle. After running diagnostics auto and Manuel tests i could not mimic the exact issue or sound discribed by customer. I did over half a tub of water weight to unit to verify if inner and outer tubs were bad but during test cycles unit ran efficiently. I did however find when water weight was applied that the suspension rods werent keeping the tub balanced as well as it should. We will need to return with suspension rods to repair unit and get the balance back on track. ; ordrng 4 W10780048 (suspension)s
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced dryer dryer, compressor, and coupler and please do it in a vacuum. Vacuum held for over seven minutes. After charging the unit, found a restriction as the low side was pulling -22 psi but would flicker and go back up to zero every now and again. Dumped charge and placed unit under a vacuum and tried again. Unit did the same thing 3 times and used same process. I spoke to CS and was advised to make sure the unit 3 way valve was in home position before trying again. Went to test 4 and unplugged 3 way valve and the unit once the three way valve was at home position. Vacuumed unit for 10 minutes and recharged unit. Unit pressure stabilized at 150 psi on the high side and three psi on the low side. Released a little pressure on the high side and unit is working as designed. Call complete."
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site for a range that had no power and it made a popping sound prior to having no power. Inspected unit and work area. Remove terminal block cover and found terminal block blown and both L1 wires off their connectors. Replace terminal block and reattached wires two connectors. Plug unit in and unit lit up on the display. Tested unit cooktop features and placed unit into and oven bake. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for refrigerator thats freezing items in the refrigerator section. Inspected unit and work area. Took freezer temperatures and unit was at 38°F in the refrigerator section. Customer advised that its only happened a few times but that their eggs and a jar of pickles has frozen. Upon inspection of the refrigerator compartment found unit almost there and several items against the back wall and in front of the damper door. Advise customer that with an empty refrigerator, things are more likely to freeze because the freezer air has nothing to cool and if items are against the back wall or in from of the air baffle, it will restrict airflow and cause those items and/or items next to them to freeze. Went over user care guide and unit is working as designed. Advised customer if they were going to have very little in the refrigerator, to turn the temperatures up so that it would be less likely to cause this issue. Call complete."
WASHER AMANA NTW4516FW3 Arrived on site and inspected washer not draining properly.Lifted the unit and found the plug to the pump was not in the connector causing the issues.Fixed the plug and tested and unit tested as designed.All water lines were dry at the time of service.Job complete
OVEN WHIRLPOOL QWERTYUIOP "Arrived on site and inspected older model Whirlpool oven, microwave combo with Accu- bake technology, without a display.
OVEN WHIRLPOOL WOS51EC0AS02 Arrived on site to test unit for display not working. Tested unit found bad thermal fuse. Will need a thermal fuse to complete. ; ordrng 1 WPW10545255 (fuse-thrml)
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived onsite for refrigerator freezing in fridge. Upon arrival looked at evap evap fan was working as designed and unit went into defrost. Checked thermistor and control and fridge found both tested bad. Replaced both. Gave unit keys back to maintenance and explained that itll take some time for food to truly defrost. Job completed.
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to inspect washer shutting off mid cycle. Upon further inspection, the customer advised that they were washing and the unit turned off before completing the cycle. They unplugged the unit and plugged it back in and the unit operated as designed. They advised it happened a few times. I found the unit is plugged into a GFCI outlet which Whirlpool does not approve of. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit operated as designed. I contacted techline and spoke to Kathy and advised of my findings and the complaint. Kathy advises that due to the unit being plugged into a GFCI outlet and breaker, there could be some interference in the current which is possibly causing the unit to shut off and recommended replacing the GFCI outlet/breaker to an improved GFCI or to a standard outlet/breaker. Provided file #7728712164. Customer advised they have a water softener as well. I provided recommendations
RANGE GE JGP990SEL1SS Arrived on site for cooktop clicking. Tested and inspected unit and found failed switch harness and spark module. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
REFRIGERATOR WHIRLPOOL GC5NHAXSB01 "Arrived on site for customer complaint of unit leaking out of freezer compartment, found clog in defrost drain line, I removed clog with steamer, unit tested good.
OVEN WHIRLPOOL KEBS208SSS04 "Arrived on site to inspect oven for broken element, upon inspection found the broil element was bent and broken. Ordering broil element. ; ordrng 1 WP9760774 (BROIL )"
DISHWASHER KITCHENAID KDTM804ESS2 "Arrived on site to test unit for not draining, test unit found drain pump not working, replaced drain pump, unit working as designed. Job complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for leaking out of front of icemaker, upon inspection found the unit with ice in bucket but very little, condensation was apparent on sides ice bucket, ordering fascia and UI due to overfill issue as well condensation. Door have been aligned correctly and no gaps appeared in door. Office to reschedule ; ordrng 1 W10553630 (HEATER FASCIA ) and 1 W11124259 (UI )"
REFRIGERATOR WHIRLPOOL WRF535SWHV01 Arrived on site to diagnose a refrigerator that is not allowing homeowner to adjust temperature settings. Found main control locked up preventing usage. Replaced main control and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on job for complaints of refrigerator section freezing. Check thermistor at control and test good. Perform hard reset and display working properly and compressor and damper off.
NISSAN 2500 n/a
REFRIGERATOR KITCHENAID KSRB25FHSS01 "Arrived on site to diagnose refrigerator with ice building on door and icemaker. Found icemaker has a crack in the mold and is dripping into the ice bin and running to door. Need to replace icemaker to resolve.; ordrng 1 1129313 (ice maker kit comp.)"
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived onsite for a refrigerator that is not cooling properly in the RC. Ms stated the unit keeps icing up in the FC on the bottom and mr keeps removing a sheet of ice. Ms also stated the unit is not dispensing water and its not making ice. I found the unit dispensing water with the filter removed but not with it installed. When it was removed the filter head leaked some water when the dispenser was running so I suspect a defective filter head. The FC was only at 14 degrees when I arrived but it had just finished a defrost cycle and the bottom of the FC was full of water. The FC drain is plugged causing the coil to frost up faster than normal and frost build up on the rails and drawers along with the ice build up in the bottom of the FC causing water to leak out the door and onto the kitchen floor when the unit goes onto defrost. The filter head assembly needs to be replaced and the drain tube cleared and sealed along with the frost and ice remove
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of unit not dispensing ice, found ice clumping inside ice bin, I removed clump, ran diagnostic tests, 120, unit passed, 97, unit passed, found low water pressure due to filter, I removed filter since the customer has hooked up to R/O system, unit tested good. If problem continues, order control and UI."
REFRIGERATOR KITCHENAID KBRC36FMS01 "Arrived on site for icemaker issues. Diagnosed shut off arm sticking in off position after harvest installed a new icemaker,ran icemaker through a cycle water filled icemaker arm operating correctly. ; used 1 WPW10277450 (ICEMAKER FROM 268007) from stock"
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for refrigerator thats intermittently turning off. Inspected unit and work area. Ran unit through diagnostics and tested several components. All components tested good. Customer stated that generally speaking the issue happens only at night. I called Techline and spoke to Dustin SR# 7728061084. He advised that he originally thought this issue would be a voltage or a wattage issue if it only happened at a specific point in the day. After going through a couple other possibilities with him, I noticed the deli drawer UI was not turning on. He advised that that could be causing the issue. He advised to just go ahead and replace the deli user interface and their issue should be taken care of. Ordering parts in office will need to contact customer for reschedule date due to out of stock part.; ordrng 1 WPW10769076 (cntrl-elec PANTRY UI)"
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived on site to diagnose a microwave with a vent not running at low speed. Found loose wire connection for blower motor. Reset wiring the proper position and tested unit. Found all is functioning properly at this time. Unit was not installed at time of service.
WASHER WHIRLPOOL CET9000GQ1 Arrived on site for washer dryer combo not working and coin box not locking. Tested and inspected unit and found failed controls and lock box. Ordering needed parts as well as associated parts in case needed. Office to schedule return trip. 2 man job 2 hour job. Left unit unplugged and advised customer not to use to be safe.; ordrng 1 279782 (door switch) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (2 MAN JOB ) and 1 W10159907 (bracket) and 1 W10198223 (lock-cam) and 1 W11191256 (lock) and 1 W11204019 (box) and 1 W11204020 (box) and 1 W11228216 (cntrl-elec) and 1 W11403858 (TRANSFORMER ) and 1 WP3392519 (thermal fuse) and 1 WPW10131838 (switch-vlt) and 1 WPW10376685 (cntrl-elec) and 1 WPW10384849 (cntrl-elec)
MICROWAVE WHIRLPOOL WMH75021HZ2 Arrived on site to diagnose a microwave that is sparking internally and has broken plastic piece is coming out of it. Found door assembly separating causing plastic parts to fall out of door assembly. Also noted small burn on back cavity wall due to rack arcing against cavity. Cavity will need to be repainted and door replace to complete repairs. .; ordrng 1 SILVERTOUCHUPPAINT (SILVER TOUCH UP PAINT) and 1 W11334571 (DOOR)
TRASH COMPACTOR GE UCG1680LSS Arrived on site to test unit for unit not being installed. Will need new mounting screws. WC36X24017 ordering office to reschedule; ordrng 2 WC36X24017 (MOUNTING KIT)s
RANGE WHIRLPOOL WFE320M0EW1 "Arrived on site for outer ring on left front burner ,right front burner will not turn off . Will need both switches ,may need front right burner .
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , replaced fresh food door ,handle and badge . No water leaks detected at time of service.job complete ."
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , replaced fresh food door ,handle and badge . No water leaks detected at time of service.job complete ."
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site , replaced fresh food door ,handle and badge . No water leaks detected at time of service.job complete ."
DRYER WHIRLPOOL WED7000DW Arrived onsite for dryer not heating. Upon inspection I found the unit spinning but no heat. I also found a stored error code of F4E4 indicating a loss of voltage on L2 I accessed the terminal block and tested voltage under a load. I found when under a load there is a loss of voltage between L1 and L2. I tested continuity on the cord and all but L2 were showing ohms L2 showing open. I advised the customer would need to get a new power cord. The power chord is not covered under warranty so they would need to install themselves. job complete.
DISHWASHER JENN-AIR JDB8000AWS3 "arrived on site to diagnose dishwasher not running with standing water. Ran diag cycle and found errors for Float switch and drain pump electrical problem. Checked and found drain pump groaning but not engaging. Replaced drain pump under 1 year parts and labor warranty. Retested and unit drained Immediately. All is now working as designed, with no water leaks found."
REFRIGERATOR KITCHENAID KRFF507ESS01 "Arrived on site for refrigerator RC not cooling properly and ice buildup. Tested and inspected unit and found RC evaporator not defrosting properly. Unit will need evaporator cover, evaporator motor with harness and drain pan kit. Called and spoke with CS and was instructed that drain pan kit is unavailable and customer will need to call kitchenaid and have kitchenaid send them drain pan kit.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the damper control is causing the noise. Will need to replace it. Ordering parts and office to schedule ; ordrng 1 WPW10479155 (control)
WASHER AMANA NTW4516FW3 Arrived on site for a washing machine where the controls didnt work. Inspected unit and work area. Found unit immediately going into a drain and no water coming out. Removed water from tub and found drain pump impeller completely stripped from motor. Replaced pump and tested unit. Unit is working as designed. Call complete.
WARMING DRAWER KITCHENAID KEWD105 "Arrived on site for warmer drawer not operating again, tested and inspected unit and found thermostat has failed. Removed failed part and replaced with new.
REFRIGERATOR WHIRLPOOL WRS315SDHZ04 "Arrived on site for water issues. Found kink in lines in compressor compartment,rerouted water tubing in compressor compartment,tested water dispenser unit working as designed"
RANGE WHIRLPOOL WFE505W0JS0 "Arrived on site ,replaced control panel . No other issues found . Job complete ."
DISHWASHER JENN-AIR JDB8700AWP3 "Arrived on site to replace failed drain pump, after replacing pump, unit tested good. Ran diagnostic test cycle, unit passed all tests,
OVEN WHIRLPOOL KODE500ESS04 "Arrived onsite for unit not heating once again. Tested unit. Thermistors were both working. Called Techline. Suggested to change UI panel. Replaced panel. Tested unit. Still did not fix issue. Got Sr#7728700390. Upon further investigation. Found that electrical problem was the issue. Took pics of electrical issue. Let customer know that an electrician will need to come out and service power from the wall. No other issues at this time, job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived onsite for a refrigerator that makes ice but it will not dispense ice and its not dispensing water. I found the water dispensing very slowly. I put a bypass in the filter head and the unit had good pressure while dispensing. The customer had a new filter so I installed it and tested. The water dispenser is working as designed. I found the auger motor impeller stripped out on the motor and not removable. The auger motor, divider, spacer, & impeller will need to be replaced to complete service.Ordering the spacer and marking the other parts as UORV..; ordrng 1 W11378860 (SPACER)"
WASHER WHIRLPOOL WFW5620HW0 "Arrived in site to install previous diagnosed part. I gained access to the ACU, and found the new part was incorrect. I doubled checked the part number and washer model number. I spoke with CS, and I am putting in for parts reasearch. The plug and relay that are missing are for the heating element, the office will reschedule when we have an eta on the correct part ; ordrng 1 PARTSREASEARCH (ACU )"
WASHER WHIRLPOOL WFW5620HW0 Arrived onsite for the washer not working. During testing found that that there is no response from the console. Error code F6E2;popped up. Called tech and they stated for me to replace the harness coming from the console to the control . If that doesnt fix it they stated to replace the UI and control again. Ordering parts and office to schedule Sr# 7728694254. ; ordrng 1 W10919942 (harns-wire) and 1 W11449075 (HARNESS)
DISHWASHER GE PDT715SYN2FS "Arrived on site for customer complaint of damaged door, also found failed UI control. Ordering UI control. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD21X25381 (CONTROL)"
WASHER WHIRLPOOL WTW4955HW1 Grabbed on site for washer that was making weird clicking noises and loud grinding noise is according to the customer. After running multiple tests on the unit both manually and an auto test I could not find any immediate signs of grinding or loud clicking. I then ran another Manuel diagnostic test and filled the unit with (3/4 of tub) water to simulate a decent amount of weight. At this point a loud grinding noise could be heard when the tub would agitate. I called WP tech line and spoke with Andy sr: 7728704714. He advised to replace the gear case.after replacing the units gear case I retested unit and found the the new gear case was also grinding and not allowing for proper functionality during cycles. We will need to return with a new gear case. ; ordrng 1 W10528947 (drive hub kit) and 1 W11035747 (gearcase) and 6 WP8533953 (screw)s
COOKTOP WHIRLPOOL KCGS556ESS02 "Arrived on site for customer complaint of middle burner not lighting properly, found unit to be working properly at time of service, this is a new build, there may have been debris in the line that cleared itself. Tested good."
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived onsite for a refrigerator with an icemaker not working. I found the ice bucket full. Mr stated it doesnt make ice fast and thats always been an issue but the main issue at this time is it wont dispense ice. I found the ice dispenser motor locked up. I tested the icemaker and found no stored error codes. I ran the harvest test, fill test, and fan test. The unit worked as designed. The FC was at 4 degrees setting idle. All thermistors test good. The ice bucket sensor is working as designed. I explained to mr to set the unit on fast ice to bypass the hibernation period and explained the icemaker only produces 6 cubes at a time. Ordering WPW10347114 shaft & W10822606 motor. ; ordrng 1 W10822606 (motor) and 1 WPW10347114 (shaft)"
WASHER WHIRLPOOL CET9000GQ1 "Arrived on site for washer dryer combo not operating properly. Tested and inspected unit and found failed drain pump. Office to schedule return trip. 2 man job, 2 hour job. No water leaks present at time of service.; ordrng 1 SEENOTE (2 HOUR JOB ) and 1 SEENOTE (2 MAN JOB) and 1 W11366249 (DRAIN HOSE)"
DISHWASHER KITCHENAID KUDS35FXSSA "Arrived on site for customer complaint of no water entering unit, found float switch was stuck in up position, ran diagnostic test found error codes 6-4 6-6 6-1 10-1, unit tested good after I adjusted float. Upper rack pieces were broken, motor was loud, and valve was a little clogged with hard water build up
REFRIGERATOR KITCHENAID WRX988SIBM01 Arrived onsite for the refrigerator freezer section has frost build up. During testing found that the freezer door is not closing properly. Freezer door railings will need to be replaced along with the freezer door gasket.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to perform sealed system repair for refrigerator. Upon evacuating system noted no gas in unit and both evaporators completely full of oil from compressor blowout. Freezer evaporator, fresh food evaporator, and compressor will all need to be replaced to complete repair. All parts will need to be done at the same time to prevent contamination of new parts. Office will need to set return appointment for three hour job.; ordrng 1 3HOURJOB (3 HOUR JOB) and 1 WPW10608485 (evaporator)"
REFRIGERATOR FRIGIDAIRE FPRU19F8RFC Arrived on site for refrigerator not closing properly and door alarm beeping. Made minor adjustments and tested unit. All operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS588FIHV00 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise which sounded like a fan rubbing noise. I placed the unit in diagnostics and checked the compressor in test #5. When the compressor would ramp,up to max speed, approximately halfway though the ramping, it would begin to make a loud rattling/vibrating noise. Also, when it would slow down to minimum speed, halfway through, it would make the noise again. I inspected the compressor and it is secured tightly with four bolts and it not rubbing against the chassis or anything else. I placed some sound pads on the top and retested and the compressor was much more quieter. I advised the customer of my findings and repairs and demonstrated for the customer. Customer was satisfied with the quieter noise. I recommended to the customer that if the noise comes back, to contact our office and I will recommend replacing the compressor. No water leaks
REFRIGERATOR WHIRLPOOL WRS321SDHB02 Arrived onsite for the refrigerator section freezing food. During testing found that the damper control is not working properly will need to replace. Ordering parts and office to schedule ; ordrng 1 W11317276 (diffuser)
DRYER WHIRLPOOL WED8000DW4 "Arrived on site for dryer not working. I inspected the unit and work area. I found the same error code F4E4 voltage drop on L2, as the first visit. I gained access to the junction and tested voltage. I found 120 on L1 and nothing on L2. I pulled the plug out of the outlet and tested at the outlet. I showed good voltage across both L2 and L1. I plugged the unit back in and rested at the junction. I showed good voltage both on and off load. Based off what I have seen, the customer needs to have an electrician come out and replace the outlet.
DRYER WHIRLPOOL WED5620HW1 Arrived on site to diagnose a dryer with a broken control panel. Found control panel cracked on left side. Replaced panel and tested unit. Found all is functioning properly at this time.
DISHWASHER WHIRLPOOL WDF520PADM5 Arrived onsite for a dishwasher not draining. I found 121VAC to the drain pump and it wasnt powering up. I replaced the drain pump and ran the diagnostics cycle. The unit completed the cycle and worked as designed. Call complete.
REFRIGERATOR JENN-AIR JFFCC72EHL01 "Arrived on site to inspect fridge for noise during operation, unable to replicate noise through diagnostics or normal cycling, ordering all fans and instructing customer to video tape noise during operation so we can narrow down prognosis. Office to reschedule. ; ordrng 1 W10685479 (ICE BOX FAN ) and 1 W10772353 (FAN ) and 1 W11318887 (EVAP COVER )"
REFRIGERATOR WHIRLPOOL WRS325SDHB01 "Arrived on site for both sections not cooling . Found compressor not running. Start relay would click . Replaced relay unit would still click , compressor never started . Amps were 20 when first click the would drop to 9 amps . Ordering compressor, Uv drier , service port ,weigh 2HRS evap if needed . Please put on cancellation list .no water leaks detected at time of service.; ordrng 1 SERVICEPORT and 1 UVDRIER and 1 W10507884 (compressor) and 1 WEIGH2HRS and 1 WP2188823 (evaporator)"
DISHWASHER KITCHENAID KDFE104DSS "Arrived on site to test unit for unit not washing. Test unit and Found bad motor, replaced motor. Test unit and unit test good no leaks present at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived onsite to replace previously diagnosed parts. Replaced freezer bin but when seeking to replace water valve, needed to shut off water supply under sink and discovered a water leak. Water looks to have been slow but steady leaking from pipes causing cabinet floor to saturate and seeping onto outside floor. See pic leak pic 1and 2 in SD. Instructed customer to have plumbing issues resolved before we can come back out to fix it. Office to reschedule after repairs. Called tech line to document issues SR#7728697066. ; saved tckt"
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite to install previously diagnosed parts. I installed the main control and the blower fan. Unit is now heating as designed and no current error codes present. Job complete.
REFRIGERATOR MAYTAG PSD262LHEZ "Arrived onsite for unit not freezing, cooling or making ice. Found that large amount of ice had accumulated on the back panel of the freezer. Removed the ice but found that ice had also accumulated behind the evaporator cover and would need to thaw at least over 48 hrs. Looking through the cover slots you could see the lower evaporator coils with a heavy frost pattern.
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on site for microwave door issues. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time
REFRIGERATOR FRIGIDAIRE LFTR2032TF1 Arrived onsite for the refrigerator not cooling. During testing found that there is no issues with refrigerator. Customer stated that they unplugged refrigerator and plugged it back in and refrigerator started to work. Could not find any issues at this time. Complete
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for unit not making ice. Tested unit. Found that ice maker was working properly but could not get water. Dual water valve may need to be replaced also ordering new ice maker. Ordered parts. Rescheduled with customer ; ordrng 1 W11115534 (icemaker) and 1 W11194380 (valve)
ICE MACHINE WHIRLPOOL KUIX305ESS2 "Arrived on site to inspect icemaker for not producing correctly, upon inspection found the water overflowing but ice being produced, replaced pump with sensor and retested, no problems found. Changed filters and leaking stopped. Complete"
MICROWAVE WHIRLPOOL WMH31017HS3 "Arrived on site to inspect microwave for fan issues, upon inspection found the fan only worked on low setting, replaced fan and tested for issues, no issues found. Job complete"
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for unit making noise. Listens to unit for 20min. Could not hear noise or find issue with unit. Unit working as designed. Let customer know that a little noise oking from the back of the unit is normal. Let customer know to record noise on phone before next potential visit. No issues at this time. Job complete
WASHER WHIRLPOOL MVWB855DC3 "Arrived on site to inspect washer and install parts per last visit, installed console and tested after reinstalling washer, no leaks or issues detected. Job complete"
COOKTOP WHIRLPOOL KCGS356ESS00 Arrived on site to replace previously ordered parts for cooktop. Found burner valves were not adjusted after installation causing no lo flames. Made adjustments for LP gas and tested unit. Found all is functioning properly at this time and no parts were needed.
WASHER MAYTAG MVWB835DW1 Arrived on site to repair washer the head of the diagnosis support Rod issue. After replacing the suspension rods and retesting the unit for proper functionality I found that it was filling agitating and draining just fine unit is not working as designed call complete
MICROWAVE KITCHENAID kbms1454sss3 "Arrived on site To diagnose microwave that was not heating intermittently. Customer advised me that the unit would stop heating after it was in use for short periods of time. Ran the unit and found that after about 1-2 mins LF continuous usage the mag would shut off. After unit cooled down you would hear a relay click, and unit would run again and repeat the cycle. Found this to be related to a bad control, with a relay overheating and sticking / failing.
COOKTOP KITCHENAID KGCS166GSS07 "Arrived on site to diagnose cooktop that had reports of a fire from underneath. On removal of cooktop advised customer that screws were rusted into orifice holders and I may need to drill them out, or they could break. Customer,er said to move forward. Got 1 screw out, 9 other screws broke off. To repair will need new switch harness and also new orifice holders and screws. Ordering screws and orifice holders. Office to reschedule when shipping for parts is available. Repair will be switch harness as well as all orifice holders and screws. ; ordrng 10 WP3368921 (screw-torx)s and 2 WPW10128448 (holder-orf)s and 1 WPW10128450 (holder-orf) and 1 WPW10128451 (holder-orf) and 1 WPW10155786 (holder-orf)"
DRYER WHIRLPOOL WED75HEFW0 Arrived onsite for a dryer making a loud squeaking noise. I found the idler pulley defective. A rebuild kit needs to be installed.I installed a rebuild kit and tested the unit. The dryer is working as designed. Call complete.
DISHWASHER WHIRLPOOL DU915PWPS2 Arrived on site for dishwasher that need a new thermal fuse installed on the main control. After installing new part the unit kicked right on and I tested the units filling agitating and draining cycles. Unit is now functioning as designed with no leaks before during or after repair call complete
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the broiler panel being damaged, I removed and replaced the the panel and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
WASHER WHIRLPOOL WFW560CHW1 Arrived onsite for shorted control and reset existing control to repair. All checks good. Unit is now operating as designed.
RANGE WHIRLPOOL WEG750H0HZ0 "Arrived on site to inspect range not working. Upon further inspection, I found the display blank and non-responsive. I pulled the unit out and tested the outlet and it was good. Pushed the unit back in its place and began to remove the console, at which time, the display came on. Once I had the console removed, I found a screw sitting on the main control. The power had gone off again and when I removed the screw, the power came back on. I placed the unit in diagnostics and checked error codes and found F6E0. Cleared the code and tested. Unit is operating as designed. I reinstalled the console and retested. Unit continues to operate as designed. Customer advised that they admit connected to WiFi before the unit began to malfunction. I advised the customer of my findings and recommended they contact our office if the unit display goes blank again. No gas leaks detected during service, job completed."
RANGE WHIRLPOOL WFE515S0JS0 Arrived onsite and replaced damaged control panel. Alll checks good. Unit is now operating as designed.
WASHER WHIRLPOOL MVWB865GW0 "Arrived on site to diagnose washer that is not filling with water at all. Customer told me that the hot cut out a bit ago, now cold does not work either. Checked errors and had several errors all relating to valves.Replaced valve and retested. All is now working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for a refrigerator that the RC door is hard to open. I found the unit doing the same thing it was doing on the previous visit. I showered mr that when the FC door was opened the RC door was easy to open. I checked the drain and made sure it was clear. I showed mr that when the drain tube was empty the door opened easy but I explained that when the unit goes thru a defrost and the trap is holding water again the RC door will be harder to open especially if the RC dampener is closed and the FC is cooling. I called techline and spoke with Chris SR# 7728700797 and gave him my findings for documentation. Call complete.
WASHER WHIRLPOOL WFW560CHW0 "Spoke to maintenance and service call was for noisy dryer. Tested unit and the noise was normal use noise, non excessive. Job complete"
DISHWASHER KITCHENAID KDFE104DSS3 "Arrived on site for customer complaint of unit not washing, found diverter motor not finding home position, ordering sump assembly ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10875442 (cntrl-elec) and 1 W10891912 (panel-cntl) and 1 WPW10605057 (pump and motor assy)"
REFRIGERATOR KITCHENAID KBLC36FTS00 "Arrived on site to inspect refrigerator door open light blinking and no lights on in the unit. Upon further inspection, I found the open door light blinking, no lights on in the unit with door open still cooling. I removed the top panel and tested the door switch and it is good. While placing the door switch back into its housing, sparks shot out from the control area. I inspected the controls and found the F1 connector on the filter/power board was burnt. I tested voltage to the F1 and it read 122V but there was no voltage coming out. I advised the customer of my findings and that the unit would need the control kit.I am ordering the control kit and UI panel and office to schedule return service. Power was left off to the unit, no water leaks observed during service.; ordrng 1 W10468945 (contrl-box) and 1 W10801767 (cntrl-elec)"
WASHER MAYTAG MHW8200FW0 "Arrived onsite to replace previously diagnosed parts. Replaced control panel, tested unit and unit functions correctly. Also inspected bellow and bellow did not show signs of excessive water retention. Bellow has normal water left during wash cycle. Left over water would need to be removed by the customer to prevent potential mold growth. Job complete."
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for no water. Found harness not making good contact to valve,reinstalled harness fully to valve,tested water dispenser,water dispenser working,adjusted filter housing tested filter removal good."
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for led issues. Diagnosed a defective freezer led,removed defective led module installed a new freezer led module powered unit on all leds working as designed"
REFRIGERATOR KITCHENAID KBLC36FMS01 "Arrived on site for ice build up. Found fill tube not inserted to icemaker correctly. Installed fill tube correctly to icemaker,ran harvest test passed no leaks"
DISHWASHER JENN-AIR JDTSS244GL0 "Arrived on site for customer complaint of unit making noise during dry cycle, found no error codes in diagnostic cycle, found noise coming from blower vent motor. Ordering blower motor. ; ordrng 1 W11228135 (VENT MOTOR)"
OVEN WHIRLPOOL WOD51EC0AS01 "Arrived on site for wall oven having no power after a self clean. I gained access to the thermal fuse and control. I found the thermal fuse broken, I also found the thermal limiter for the lower oven broken as well. I replaced both fuses. I reassembled the unit and tested its operations. All tested good.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site and found fresh food evaporator frozen solid. Steamed away ice and found thermistor damaged. Installed new harness and ui to correct defrost issue. Tested operation and found unit working properly. Job complete
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived onsite and was able to clear obstruction without getting burins fridge. Thawed all ice and verified drain function. All checks good. Advised customer on repair all checks good.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to replace previously ordered parts for dishwasher. Found hinges were bent and panel shorted out. Replaced both hinges and control panel and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
REFRIGERATOR KITCHENAID KFCO22EVBL1 "Arrived n site for noise complaint. Power cycled unit diagnosed noise from damper control,removed defective damper installed a new damper powered unit on,noise no longer present. .; used 1 WPW10594329 (DAMPER CONTROL) from stock"
REFRIGERATOR KITCHENAID KSCS25FVMS03 "Arrived on site to diagnose dispenser not dispensing ice. Found auger motor was not turning. Could hear relays clicking, but motor was not running. Removed and replaced motor. Retested and unit is now dispensing properly. Cleaned some corrosion off the motor connector as well. Call complete."
DISHWASHER KITCHENAID KUDS01DLSS2 "Arrived on site to replace vent and gasket, replaced both parts test unit and found unit still clicking, found shorted control board, removed new vent and gasket. Installed old vent and gasket. Job complete"
WASHER MAYTAG MVWX655DW2 "Arrived on site to test unit for not washing. Tested unit found error code f7e1 basket feed fault. Found drive belt had fallen off tub pulley. Reattached belt onto pulley. Recalibrated and explained to customer recommended loading procedures. Tested unit, unit works great. No leaks detected. Job complete."
WASHER WHIRLPOOL WFW95HEDW0 Arrived onsite and found unit leaking from door gasket due to obstruction. Cleared obstruction. Also found unit may be experiencing some complications due to air trap issue. No error codes saved. Reset unit and cleared airtrap. All checks good.
WASHER WHIRLPOOL WFW560CHW0 "Arrived onsite for washer leaking. Tested unit and evidence showed cause of leaks were coming from dispenser. Also, bulletin on faulty dispenser validated cause. Need 2 man for repair. ; ordrng 1 W11465532 (DISPENSER ASSEMBLY )"
VENTHOOD MAYTAG UXT5430ADS
WASHER WHIRLPOOL MHW8630HW0 "Arrived on site ,replaced dispenser housing . Ran diagnostics valve tests and full diagnostics wash test with top off . No water leaks detected at time of service. Job complete"
REFRIGERATOR WHIRLPOOL WRF555SDHV03 Arrived onsite for the refrigerator not dispensing ice properly. During testing found that the there is cube and crushed ice coming out at the same time. Found that the ice container arm is not working properly. Will need to replace ice container and solenoid. Customer also had a complaint about a noise coming from ice box area sounding like metal tapping on metal. Tested damper control but could not duplicate the issue. Advised customer to video record noise. Ordering damper control and ice container and office to schedule ; ordrng 1 W11185686 (ice-contnr) and 1 WPW10196393 (damper control assy)
DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site to diagnose a dishwasher that is leaking. Tested unit and found bad door gasket. Replace door gasket and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to install previous diagnosed parts. I removed the hinges and replaced with new. I reinstalled the door. The customer inspected the door and said it looks good to him. Job complete.
DRYER WHIRLPOOL GEW9200LW1 "Arrived on site and found a four prong cord needs to be added and then suppose needs to be added. After correcting used airflow tester and found airflow is bad. Recommended to customer that a service be used to clear the vent to the exterior of the building, job complete"
REFRIGERATOR KITCHENAID KSSS36QDX05 "Arrived on site for cooling complaint. Temp reading 20° in freezer,excessive amount of heat from compressor compartment,removed cover found weka to no air flow from condenser fan. Diagnosed unit will need a new condenser fan. Condenser fan motor assembly is
WASHER WHIRLPOOL WTW7000DW4 "Arrived on site for washer not getting water .ran diagnostics valve would just hummm . Replaced valve, unit is now getting water. Ran full diagnostics test all checked normal . No water leaks detected at time of service. Job complete."
DISHWASHER KITCHENAID KDTE234GPS1 "Arrived on site to test unit for damage from front left bottom panel. Replaced front panel, new panel inspected no damage found. Job complete"
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to inspect refrigerator noises. Upon further inspection, I could hear the unit making a loud vibrating noise and when a door on the unit is opened, the noise stops. I opened the FC door and found a block of ice/frost on the evap cover. I removed the cover and found that the evaporator is not defrosting. Using my steamer, I removed the ice/frost and found the defrost heater was not plugged in. Plugged the heater in and placed unit in diagnostics and tested defrost. The uni"
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site to diagnose ice machine that customer says had lost power twice. Last time he opened and closed door and unit powered on and has been working ever since. I removed the front panel and checked all visible connections and found harness wire going to main external drain pump loose. Secured that connection. All other connections were good. Attempted to tap the unit and move it around a bit to recreate failure and could not get it to duplicate. If issue persists will need to return with a control / UI / harness / transformer. All is working as designed at this time. Call complete.
ICE MACHINE KITCHENAID KUIC15NHZS0 Arrived onsite and installed new bin thermistor. All checks good.
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to replace damaged frame glass, replaced frame glass tested door close, door closes properly. Job complete"
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived onsite for the microwave making a noise. Replaced blower motor assembly that was ordered and noise is gone. Microwave tested good. Complete
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site and inspected washer and found no save error codes, ran test cycle everything passed properly. Inspected suspension and everything is good. Customer heard a noise while doing laundry and other than the possibility of an unbalanced load all components on washer are not making any excessive noise no water leaks from connection, Job complete"
MICROWAVE WHIRLPOOL WMH31017HS4 "Arrived on site and inspected microwave and heard rattling noise when vent fan is running, dropped microwave and found construction debris causing noise after clearing microwave is running properly, job complete."
DISHWASHER MAYTAG MDB4949SHB1 Arrived onsite and found broken control panel. Repaired by replacing control panel. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL ET1FHMXLQ00 Arrived on site to test unit for freezing in upper shelve of refrigerator. Tested unit and no freezing was present. Instructed customer if desired return air could partially be blocked of cold air in fresh food section. Refrigerator is operating as designed. Job complete.
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to test unit for no heat. Tested unit found proper voltage to unit, proper air flow, and heat is good. Job complete."
DISHWASHER WHIRLPOOL WDF520PADM Arrived on site for dishwasher leaking. Tested and inspected unit and found issues with door seal. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site and found fresh food light is flickering and freezer light is completely out. Replaced both LED modules and all interior lights are operating properly now. Took 1 picture. No water leaks from connections at time of service, job complete."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site and tested operation. Found hinge pin in upper hinge has broken off of hinge. Unit will need new hinge to repair. Office to schedule return services ; ordrng 1 W11409290 (HINGE)
REFRIGERATOR MAYTAG MFI2665XEW7 Arrived onsite for refrigerator with ice build up in freezer. Upon inspection I found a sheet of ice on the bottom and a lot of condensation on the roof and sides of the FC. I inspected the drain tube duck bill and it was clogged so I cleaned it out. The unit still has a sealing issue with the FC door gasket. I removed the sheet of ice at the bottom of the unit and the door closed and sealed as designed.
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer not spinning or advancing into wash cycle. Upon inspection I found no error codes. I inspected the bottom of the unit and found the belt had come off the cake and was sitting in the pully shield. I re attached the belt and retested the unit. Unit is working as designed at this time and no leaks detected during time of repair. Job complete.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher leaking. During testing found that the vent gasket was the cause of the leak. It was out of alignment. Adjusted vent housing gasket and dishwasher tested fine and no leaks detected. Was able to fix the dispenser door. No parts were required. Complete
RANGE KITCHENAID KFGD500ESS04 Arrived onsite for range with un even cooking. I began the AVG temperature testing process and gave techline a call. He advised me to use the weighted coupler technique to take the average. In the top oven the average was about 20 degrees below set temp and in the bottom the average is about 20 degrees above the manufacturer allows a 30 degree difference in temps high or low. I noticed the flame spreader was slightly warped on one side so I manipulated it back into correct position. I explained to the customer the different cooking results with different pan material. Techline also advised me that the airflow slightly favors one side so rotating your cooking tray can help with the issue. SR#7728693625. Job complete.
RANGE WHIRLPOOL WFG505M0BS3 Arrived onsite for range with center burner that wont ignite. Upon inspection I found the center burner ignitor not sparking. I accessed the spark module and all connectors were seated and secure. I pulled the ignitor wire and found a small cut in the wire. I reassembled the unit and retested. I found the center ignitor now intermittently igniting. Will need a new ignitor wire. Im ordering a ignitor the ignitor wire and spark module just Incase for repair. Ignitor (WPW10515459) spark module (WPW10110523) ignitor wire (W10623833). ; ordrng 1 W10623833 (harns-wire) and 1 WPW10110523 (module-spk) and 1 WPW10515459 (igntr-surf)
RANGE WHIRLPOOL WFE320M0EB2 Arrived onsite for a range to replace the previous diagnosed parts. I replaced the main harness that came with a new terminal block. I tested all functions of the range and the unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "Arrived on site to inspect fridge for loud noise during operation, upon inspection found no noise but large quantities of food blocking air flow, moved food and tested all moving parts in fridge, no noise found, instructed customer to video the noise if it returned. Job complete"