Pedro - Austin, TX
Professional, competent service.
Nick - San Marcos, TX
John - Burnet, TX
Shawna - Austin, TX
Jacob was great and fixed my washer in no time! He took all the proper health precautions and was very friendly and efficient! A+++ service
Billy - Killeen, TX
Excellent Very Professional
Paul - Pflugerville, TX
great service, very friendly. Nice young man.
Kitchensid built in
Lorraine - Austin, TX
Efficient, excellent service
Christtiana - Hutto, TX
Latoya - Leander, TX
Very professional and Nice
Alin - Manor, TX
Everything was great. My refrigeration needed some attention and Scott was fast & answered all my questions.
Charles - Johnson City, TX
Knowledgeable and professional
Geraldine - Leander, TX
Lin - Austin, TX
very nice and knowledgeable
Great service & technician
Martin - Austin, TX
Appliance express staff prior to visit were very helpful, and upon visit the technician was very thorough, and cleaned up after himself. Was polite and made sure to wear his shoe covers, gloves & mask. Thank you!!!
Jean - Canyon Lake, TX
Noah was very was professional and repaired the issue great.
excellent job !!
Fernando - Temple, TX
thank you for coming out during these times to fix washer , !!! priceless
Gail - Georgetown, TX
Quick knowledgeable and efficient...
Gerald - Killeen, TX
Thank you for the quick assistance and service.
Tynisha - Harker Heights, TX
Al was a great professional. He was very knowledgeable and helpful and he was able to resolve my issue.
Travis - Dripping Springs, TX
Brandon did a quick job of fixing the problem. Seemed to know just what to do.
Experience with repair of dishwasher and oven
Walter - Austin, TX
While Brandon was polite and appears to have repaired our dishwasher, we have not run it for a full cycle - yet - so don't know for sure it is repaired. This was a third call for repair of the dishwasher. Cost was $180 for labor and $157 for parts. Plus labor for earlier call for removal of glass from pump which may or may not have been related to the control panel replacement. Then the fiasco with one of our ovens. Three calls, replacement twice of the computer (which fortunately for us was under warranty). During final call screws in the door were tightened and the oven light problems was resolved. I don't expect to call you again.
Waste of time and money.
Max - Seguin, TX
It was a waste of time and money for the technician to come out and do what I could have done or had already done when one of the suspension rods came off before. The technician rehung the suspension rod but it did not fix the problem. The washer still jumps around like popcorn in a popcorn popper and the washer tub bangs against the side of the washer, which is the reason the suspension rods come off. After rehanging the suspension rod the technician did a high speed spin check on the washer and said it was good. I questioned him about it not being with a load on his spin cycle test and he just said the test showed it worked. It does NOT work properly. During the rinse and spin cycle the washer jumps around and there is banging as the tub strikes the outer shell. I put a rubber door mat under the washer hoping that that would cushion the washer, but it still does the same thing. There is banging and it jumps around no matter what is being washed except a very light load like white socks. It bangs and jumps around; with just 5 bath towels in it; with t-shirts, underwear, socks, panties, and bras; with 4 pairs of jeans. It bangs so hard that now when a load is finished washing I find slivers of plastic in the tub, which I have pictures of. I also have multiple videos of the washer banging and jumping around.
Timely, friendly, fast and thorough!
Kelsey - Austin, TX
Johnny - Killeen, TX
Rafael - Austin, TX
On time. Very nice. Efficient.
David - Austin, TX
Michael - Georgetown, TX
Great job and knowledgeable
Tara - Dripping Springs, TX
Brenda - Austin, TX
I appreciate the courteous and quick service I got from you. After all the run around with Best Buy it was great to finally get someone who knew what they were doing and fixed the problem.
Tyler presents a great face to the public for Appliance Express
Richard - Georgetown, TX
Tyler is a First rate appliance technician
Superb service - totally recommended
Diana - Austin, TX
Repairman went above and beyond to fix our refrigerator cooling issue. Appreciate the call team member who gave me more information. Would definitely recommend this company
Robert - Georgetown, TX
Tech was very professional quick and thorough all around great job!
Billy - Austin, TX
Tech was awesome
Billy - Austin, TX
Tech did a great job
Jean - Georgetown, TX
Tyler was such a pleasant employee. He introduced himself and wore a mask and foot booties into our home. He diagnosed our problem, HAD THE PART needed, and fixed the problem. Thank you, Tyler...you are awesome!!!
Knowledgable and prepared
Michael - Austin, TX
Technician arrived on time, diagnosed the issue and replaced the broken part. Very impressed, thank you!
Martha - Austin, TX
Great service - got there right on time, fixed problem quickly
Robert - Leander, TX
Very pleasant experience
Lyka - Hutto, TX
Service was easy to schedule, prompt communication with technician. Service itself was quick, technician very knowledgeable and got the dishwasher motor replaced and running in no time. Thank you so much!
Linda - New Braunfels, TX
The tech was very helpful and friendly. He explained the problem and what needed to be done to resolve it . He also left a card and magnet in case I need help with any appliances in the future .
Great service- good value!
Rena - Austin, TX
The technician who fixed my dish washer was pleasant and professional. A very satisfactory experience.
He was courteous and professional and I hope if I need services again it is him.
Joe - Driftwood, TX
Range Hood Repair
Alyce - The Hills, TX
Emil - Georgetown, TX
Tyler was courteous, respectful and very knowledgeable. The problem that we were having did not manifest itself for Tyler. He still did a thorough diagnostic and addressed some areas he thought might help.
They really do guarantee their work!
Sue - Leander, TX
My refrigerator went out during shelter-in-place. It wasn’t holding at a safe temperature. Appliance Express sent out a team of 2 to my house. They were decked out in masks, gloves, and shoe covers. They gave a quote, and happened to have parts in their truck. So, they performed a service on the spot. The next morning, the temperature in the refrigerator was even higher than it was before the repair. Appliance Express contacted the repairman, and he said he would have to order a new evaporator. My husband insisted their best tech to be sent to our house to do a full diagnostic check on the refrigerator, before we bought any more parts. The second visit revealed that an evaporator fan, not an evaporator was needed. Appliance Express said they would comp the diagnostic and the fan. They were very respectful of my time. The office called to let me know they were running a little behind schedule, and that they would be at my house about 4pm, or shortly after, and would call first. I didn’t receive the call, but they showed up right at 4pm. The window was 1pm-4pm. The repair took less than 20 minutes, and they were gone by 4:30pm. The refrigerator was blowing cold, and was down to 44 degrees by 5:30pm. When the first repair wasn’t right, they made it right. They were professional throughout the entire process. While we were terribly frustrated to be without a refrigerator for more than 2 weeks, we are incredibly grateful Appliance Express was out there on the front lines working when so many others weren’t. I’m very pleased with the outcome, and I highly recommend them. I hope I don’t have any more issues with my refrigerator, but I now have someone reliable I can call on speed dial. 💯
Great service thank you
Dwight - Georgetown, TX
Tech was awesome
Karen - San Marcos, TX
The gentleman was very pleasant. Think he was stumped at the problem.
Marshalette - Harker Heights, TX
He was great and a knowledgeable
Sania - Hewitt, TX
He provided great service and he has an awesome personality.
Robert - Spring Branch, TX
Quick response and satisfied with the service.
John - Spring Branch, TX
The technician was on time and basically knew what was wrong with the oven when he arrived. It took a minimal amount of time and he was complete.
Michelle - Pflugerville, TX
I had one gentleman assist with my oven and another assist with my fridge. Both were extremely professional, knowledgeable and cleaned up any mess created during service. I highly recommend Appliance Express!
Pat - Belton, TX
Cathy - Leander, TX
Lou is professional yet friendly and really knows his business!
Eric - Austin, TX
Jacob did a great job! Very courteous and professional!
Cathy - Marble Falls, TX
Ashley - Georgetown, TX
Dee - Austin, TX
Everyone at Appliance Express is super! We appreciate the entire team! And Kevin was particularly perfect with taking extra care in these Covid-19 days. We are grateful for the entire experience.
Jean - Canyon Lake, TX
Richard explain everything to me on what to due if it happens again.
Great service, on time
Patricia - Buda, TX
Will definitely use again !
Prasad - Austin, TX
Punctual & great service
Christiane - Driftwood, TX
Arrived on time, worked quickly and efficiently.
Easy process, great technician
Jeannette - Austin, TX
It was easy to schedule service, our technician was knowledgeable and kind. He had the new part on his truck no waiting to order a part- the microwave was fixed and ready to use in about 20 min after a through evaluation of potential problems.
Billy - Austin, TX
He did a greatjob
Billy - Austin, TX
He did a great job
Jennifer - Austin, TX
Paul was fantastic. He is knowledgeable and was very clean and professional. He quickly diagnosed, gave insight, and scheduled the return visit to repair. Only feedback is the timing to get him out here twice was over a 2 week period. Wish it was quicker, but understand high demand.
Wesley - New Braunfels, TX
I had an issue with my fridge, and Luis knew exactly what to do and offered some great tips.
Michael - Round Rock, TX
Another positive experience with Appliance Express! They are consistently professional and efficient...and always friendly.
Professional and friendly!
Vincent - Canyon Lake, TX
Prompt, prepared, exceptional.
Martha - Austin, TX
Always a good experience with appliance express!
Great service, overpriced labor
Dana - Austin, TX
Great service. Technician was very friendly and courteous. Not sure what the hourly labor rate is but we felt like labor charge was too high for a repair that took less than 10 minutes
Problem solved quickly
Jim - Bastrop, TX
Good troubleshooting by tech.
Great and friendly
Gaye - New Braunfels, TX
Graet Service Man but Appliance Express Made wrong juggment
Willard - Copperas Cove, TX
Some one in your company made the wrong call on my Stove Top. The stove top has a scratch on the right front burner, the top was suppose to be high tempered glass .
Angie - Lakeway, TX
Octavio - Austin, TX
Terry - Texon, TX
Anita - Austin, TX
Great service/great tech
Melissa - Georgetown, TX
Awesome Tech! Great Work!
Melissa - Georgetown, TX
Good Service by Robert
Floyd - Canyon Lake, TX
Robert did a great job determining the problem and resolving same.
Easy to get an appt. great service, on time!
Candance - New Braunfels, TX
Vincent - Jarrell, TX
Billie - Georgetown, TX
Clear , concise & knowledgeable
Vicki - Georgetown, TX
Lou did a great job and his help was greatly appreciated
Nelson - Wimberley, TX
James - Killeen, TX
David - Bertram, TX
Great customer service and quick repair.
Clifton - Austin, TX
Professional. Courteous, Knowledgeable. Quickly identified the problem and successfully made the repair. Job well done.
Ray - Cedar Park, TX
Your tech was very knowledgeable, polite and careful during these times when you don’t really want anyone in your house.
Good service, long to schedule
Danielle - China Spring, TX
The guy that came was great. However, it took 6 weeks to get an appointment! That’s a long time without a cooktop.
David - Hewitt, TX
Great fixed the problem Quick professional clean caring
Timely, Professional, Great Timing and very knowledgeable.
Jacqueline - Killeen, TX
My experience was great. Thank You!!!
MJ - Georgetown, TX
Clif is a great technician. We found him to be knowledgeable, efficient and fun to talk to. If I ever need to have my refrigerator repaired again, Clif is the person I want them to send.
Great service - quick repairs
Melinda - Waco, TX
No hassell repair with friendly service. Repairman came on time with parts, and repaired efficiently.
Marcia - Austin, TX
I've used this company for several appliances and am always satisfied with the technicians and their knowledge, and the office staff is accommodating and wonderful to work with.
Kathy - Marble Falls, TX
Pam - Temple, TX
After finding mouse chewed out almost new dishwasher we got another one. You will be our repair people for sure. Ice cream machine handle is great too!
David - Marble Falls, TX
The repairman knew what was wrong, fixed it correctly, and was great!
Great service. Luis is awesome!
Nash - Austin, TX
Frances - Cedar Park, TX
Leslie - Coupland, TX
Excellent professional service
Alex - Dripping Springs, TX
Larry - Austin, TX
So impressed with service and willingness to do what is needed to get the job done The company and especially Paul made sure they diagnosed my problem and fixed the problem without overcharging me. Thanks for your service and I highly recommend your company
Did a great job!
Gayle - Round Rock, TX
This is service thru my American Home Shield & he did a great job at looking at my dryer & fixing it!
Sandra - Austin, TX
Robert knew his business. Nice guy.
Jack - Temple, TX
This was great service. He knew exactly what the problem was and had it corrected in less than five minutes.
Richard - Austin, TX
Great Applaince service
Suzanne - Marble Falls, TX
Lauri - Austin, TX
Our service technician was very knowledgeable, polite and took all the necessary precautions needed due to the Covid 19 virus. I was impressed.
Rebecca - Austin, TX
Great and competent service. Easy to deal with and professional!
Lidia - Austin, TX
Quick and great service!
Tomas - Manor, TX
Gregory - Cedar Park, TX
The guys were on time, pleasant, courteous and quick.
Charles - Johnson City, TX
Tech was knowledgeable and patient
Sylvia - Belton, TX
Staff Polite and on time
Yvonne - Kingsland, TX
It took several try's to get the correct glass stove top and almost a month to get it installed. Everything working great once it was installed.
Glad to have my refrigerator back!
Christina - Rogers, TX
I had to wait longer than I hoped, but all the staff I came into contact with were professional, friendly and helpful!
Jeff - Leander, TX
Only took technician less than 10 mins and was charged $279 including parts. Expensive but at least the appliance lights work. T
Jovita - San Marcos, TX
Debbie - Georgetown, TX
I appreciated that the parts was with the tech and the repair was done at the time of service. Not sure if me sending pictures of the issue helped but I thought it would give the service department a heads up to the issue. As for price I really have no clue if it was average or more. Wanted my washer fixed and it was. Thank you for being prepared and here at the appointment time.
Competent, Timely, Courteous
Ben - Bastrop, TX
Scott did a great job fixing the washer quickly.
Stephen - Georgetown, TX
Alison - Spicewood, TX
Very knowledgeable. Took extra care in relation to Covid. ( boots, mask , gloves etc) Fixed appliance.
Excellent representative, good service.
"Lyne - Salado, TX
Clif was exceptional..a real breath of fresh air. Thanks for sending him.
Melanie - Pflugerville, TX
LED lights were out in our fridge. Scott promptly diagnosed the problem, replaced the faulty one and had everything fix in less then an hour.
Susan - Sunset Valley, TX
Great Service by Al!
Dayna - Lampasas, TX
Al showed up during the scheduled time frame and repaired our oven door. He was very courteous and friendly and most importantly knew what the issue was and got to work.
Stan - New Braunfels, TX
The Service Technician was totally on time and on target. He wasted no time in identifying the problem with my dryer and delivering a solution. Highly professional!
Robert - Austin, TX
Jacob did an excellent job on the warranty repair. He explained what he was doing and why. He was very professional and courteous.
Helen - Horseshoe Bay, TX
Mary - Austin, TX
Great service and very nice technician
James - Manor, TX
Very professional and affordable
Leila - Lakeway, TX
Luis with Appliance Express did a great job with our refrigerator issue. Very professional & on time as promised.
Glenn - Belton, TX
Repair was needed for refrigerator needing attention for freezing throughout the entire appliance. Clif did a super job, on time and covered on the initial warranty. Excellent service and most appreciated.
Barbara - New Braunfels, TX
Very polite and professional young man.
Great service, friendly and efficient.
Paula - Round Rock, TX
Very knowledgeable. Very clean and quickly got the job done.
Jack - Temple, TX
This guy was friendly and seemed to be efficient except he did not check for proper operation before he left. When I called for him to return about 10 minutes after he left I was told he was on way to another call and could not return to stop the continual flow of water. His instruction was to turn the water off which was behind a heavy refrigerator and It too two of us to move it. We are senior citizens and this was not easy to complete. Now instead of an ice maker problem we not only have that to deal with but a drinking water problem on the flow through valve that we didn't have before. I have never heard of a job being completed without first checking to make sure things work properly.
Great service, Noah got my 28 years old refrigerator going as it was brand new.
Maria - Canyon Lake, TX
Very well organized company, excellent scheduling, technician arrived on time, did repairs efficiently. I have used Appliance Express for many years, will not call any one else.
Pleasant and very informative
Denise - VLG O THE HLS, TX
Wonderful person and knowledgeable
Paul - Kempner, TX
Very knowledgeable and friendly.
Daniel - Buda, TX
Excellent service. took all precautions in regard to the virus. Located the problem with our fridge, an fixed it pretty quick. . Thank you !
Mitchell - Austin, TX
Service men were polite, on time and professional.
Raul - Austin, TX
Leo was well prepared. He anticipated the parts he was going to need and had them with him. He repaired my dish waster quickly and effectively. He was courteous and professional.
Great service, informative
Michelle - Killeen, TX
Joe - Georgetown, TX
Ice maker replacement
Darby - Georgetown, TX
Arrived at appointed time and used CDC Covid -19 recommended procedures and equipment the entire time he was in my home. He quickly diagnosed the problem and quickly installed a new icemaker. Very personable and professional.
Prompt and Professional
Beth S. - Lakeway, TX
From the dispatcher’s prompt call to book the job, to communications ahead of the visit ensuring they came with the proper parts, to the technician who called ahead, arrived prepared and replaced the part with great courtesy, cleanliness and regards to COVID-19 precautions, every part of my repair job on my oven was handled smoothly and efficiently. I would highly recommend Appliance Express!
Fantastic and quick service!
Brian - Austin, TX
Kevin was great. He was professional and quickly fixed the problem!
Jason - Round Rock, TX
Scottie - Wimberley, TX
Prompt and courteous
Cindi - Waco, TX
I never knew my appliances had updates that needed to be performed. The gentleman was very knowledgeable and helpful
Burt - Temple, TX
Cliff did a great job
Christi - Dripping Springs, TX
Excellent Service and Honest
Christina - Georgetown, TX
Tyler came in and correctly evaluated the problem with the washer. He could have easily said that the sensor needed replacement and charged us more. But he said that the connectors to the wires came loose and he snugly placed them back. That was the fix. This shows us a person and a company with integrity and honesty. We will continue to use and recommend this service company.
Jeanne - Austin, TX
On time and Quick
Elizabeth - Austin, TX
Tech showed up on time. Diagnosed issue quickly and repair was made without a hitch.
James - Austin, TX
Charles - Killeen, TX
Done right at the right price
Robert - Leander, TX
Knowledgeable service service agent
Technicians were on time and very professional. Great job repairing our dishwasher. Would use them again.
Steve - Robinson, TX
Very professional technician. Very helpful, knowledgeable and fast!
Allan - Hutto, TX
Great experience! Highly recommend.
Great Customer Service
Ron - Blanco, TX
we had warranty work done and the communication along with the employees who came out to our house were all very professional, courteous and efficient. We would highly recommend them.
Mary - Austin, TX
Christopher - Seguin, TX
He was very professional and timely.
Debbie - Dripping Springs, TX
Well it went pretty well
Cathy - San Marcos, TX
These guys are awesome they should so much courtesy when they come out. The service is above excellent I’ve never had any problems with them and they are the only ones I will use. Thank you guys. You’re the best #1!!!
David Schamerhorn - New Braunfels, TX
Excellent Service / Timely and Efficient
Michael - Leander, TX
Lou is a real pro. Very knowledgeable and efficient.
Charles - Hays, TX
Brandon did an amazing job! Very pleased!
Carlos - Austin, TX
On time, communicative and the task was fixed.
I love Appliance Express
Michael - Round Rock, TX
This is the most efficient, fair, and professional service company that we have ever dealt with! We have used AE multiple times through the years and plan on continuing to do so.
Matt - Austin, TX
William - Houston, TX
Came in and did his job and was courteous
Robert - Harker Heights, TX
Julie - Granger, TX
Despite giving the technician the wrong address, he arrived and solved the issue immediately.
Our Tech was Scott who was Very informative & took his time to analize the issue
Peggy - Smithville, TX
I am still not happy with this Unit & plan on purchasing a Speed Queen in the future from a Gentleman in Giddings Texas at Orsags who is Honest & warns his Customers about these Upgrades.
Laure - Austin, TX
Luis came on time after calling me to alert me of his arrival. My ice maker--the one modern convenience I cannot live without--was on the fritz. Luis found the problem, replaced the broken part, checked out everything else to ensure the machine was working and was gone in 15 minutes. Pretty efficient! He had on a mask and gloves, which was not only required but smart.
Kendra - San Marcos, TX
Very knowledgable technician, and very polite.
Tracy - Austin, TX
Considering the fact the entire state is on lockdown from the COVID19 pandemic. I was able to have my stove serviced under warranty by super fast, and friendly service representatives. They were very respectful of our home, using protective booties, a mat on the floor to prevent scratches when pulling out our stove, and a mat on the counter for his tools. I would highly recommend Appliance Express!
Deirdre - Austin, TX
Faulty washer fixed
Roya - Waco, TX
I’m grateful that the repairman fixed the machine. However it is clear that when we purchased the machine it did not operate as it does now.
Hartke - Lakeway, TX
Prompt service. Technician was on time and moved through the repair quickly.
Charlene - Temple, TX
Eulogio - Andice, TX
Lou was awesome! He deserves a raise!
Ken - Leander, TX
My refer needed two visits, one to diagnosis internal cabinet parts failure, and another to accomplish the repair. Both servicemen were knowledgeable and professional and both demonstrated great Covid avoidance procedures while in my house. Their work seemed meticulous and they fixed the problem! Professional scheduling process too.
Albra - Taylor, TX
Very professional and kind, ty
Best repair service I’ve ever experienced
Debi - Austin, TX
Not only did Kevin with Appliance Express show up exactly when he said he would be here, but he came prepared. He thought it was one problem, but he came prepared to fix something different, just in case. Instead of a fuse it was the control panel. He had one with him for my exact model of dryer. Thank you Kevin. Great job overall!
Michael - Copperas Cove, TX
Kendra - New Braunfels, TX
Our technician was knowledgeable and very friendly!
Jana - Seguin, TX
Very professional and knowledgeable about our issue. Came on time
Celia - Austin, TX
Matthew - Harker Heights, TX
Awesome Job. Fast response even on warranty repair. Friendly service.
Carmen - Hutto, TX
Luis - Pflugerville, TX
Dishwasher and refrigerator service
Linda - Taylor, TX
The technicians were professional and provided knowledge that I was not aware of as it related to the appliances. They fixed both units. Thank you.
"Highpoint - Austin, TX
I always get awsome service with appliance express . I wish my other Venders would be that good.
Marci - Leander, TX
Quick and very friendly
Leif - Pflugerville, TX
He was very friendly, polite and respectful
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived onsite for refrigerator noise. Upon arrival could hear noise coming from refrigerator compartment. Ran tes 3 in diagnostics for evaporator motor and air baffle. When damper is active the noise is apparent in refrigerator compartment. Will need to replace baffle control. Bringing evaporator motor just in case. Office to reschedule. ; ordrng 1 W11224591 (motor-evap) and 1 WPW10479155 (control)
DISHWASHER WHIRLPOOL KDTE704DSS0 "Arrived on site for customer complaint of unit not draining l found ball bearings from previously broken track had gotten into drain pump and drain hose. I removed the ball bearings and repaired the hose. Ran test cycle, found unit was cycling on and off during the cycle and shutting down during diagnostic mode like someone was hitting cancel. Ordering control, UI panel, and drain pump. ; ordrng 1 WPW10537425 (UI panel) and 1 W10866116 (Control) and 1 WPW10531320 (Pump) and 1 Cnote (Auth/office to reschedule), states that autho needed"
ICE MACHINE KITCHENAID KUIC18PNXS2 "Arrived on site for customer complaint of unit not producing ice, found failed water level sensor, see photo, ordering recirculating assembly since the recirculating pump has been running dry and more then likely burned out. ; ordrng 1 2313702 (Recirculating assembly) and 1 Cnote (Auth)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived on site to diagnose a refrigerator that is making abnormal noise. Found condenser lines vibrating under unit. Repositioned lines and all is working properly at this time. No leaks were found at time of service.
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site to install previous diagnosed part. I checked diagnostics and found no f6e1 error code after I cleared them from the last visit. I replaced the console. I tested the unit and found it working as designed. Job complete.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer for grinding sounds. Upon inspection found the floor covered in oil, cam was ground down, will need to replaced drive system. Office to reschedule ; ordrng 1 W10396887 (HUB ) and 1 W10721967 (CAM )"
WASHER GE GTW330ASK0WW Arrived on site for GENERAL CHECK/SERVICE. Placed in diagnostics and unbalanced load came on and lid lock error came on. Both common errors from normal usage of washer. No other error codes came on. Ran through full diagnostics and washer is operating as designed. Lid lock was working as designed. Washer spun as designed and also tested suspension. All feet are level. No repairs needed.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for DOES NOT ALWAYS DRY, NOT SOAKING WET BUT TAKES MULTIPLE CYCLES- CHECKED VENTS Ran temps with thermocouple and read a low heat of 109 and a high heat of 212. Upon arrival I noticed the timer was set to automatic dry and low heat. Explained to customer this cycle will turn off once it senses items are dry in the dryer whether the temperature is set to low, medium, or high. This also means if heavy items such as towels were inside with shirts the towels will still be damp. The dryer senses the shirts are dry and turns off before the towels had a chance to fully dry. With this, I recommended the customer use timed dry for heavier objects such as towels, sheets, comforters, and especially mixed loads. Lighter loads such as delicates can be set to dry with automatic dry. Dryer is heating and spinning as designed. No repairs needed."
DRYER MAYTAG MEDC465HW0 Arrived on site for dryer not functioning properly according to customer. Upon arrival I immediately found out to disassemble it at one of the airflow thermostats located near the exhaust was shorted out. ; ordrng 1 WP8318268 (thermostat FIX)
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for fridge door being out of alignment, fridge gasket being torn, and dimpling on the back of the unit. I inspected the unit and work area. I found the left door slightly forward. I leveled the unit and adjusted the hinges. I spoke to the customer and let them know the left door will stick out slightly due to the mullion on that side. I inspected the dimpling and found no voids in the insulation behind the dimpling. I inspected the fridge gasket and found the right door gasket torn. I replaced the gasket and inspected the unit to ensure it is making a good seal. The unit is working as designed. Job complete."
DISHWASHER GE GSD2100V55BB "Arrived on site to test unit for not stopping mid cycle. Found unit not filling but sounds like water was pouring. Found fill tube completely disconnected from fill cup and no hose clamp on valve causing slight trickle. Reconnected hose and installed clamp, tested unit, timer was not engaging wash motor. Replaced timer, tested unit, unit works good. No leaks detected. Job complete."
DISHWASHER WHIRLPOOL WDF520PADM9 "Arrived onsite for dishwasher not heating . Ran diagnostics and had no stored error codes. Ran test cycle and all passed. Instructed customer on proper loading, insuring hot water is provided to the unit and the use of a rinse agent. Unit is functioning properly. Job complete"
VENTHOOD UNKNOWN UXT5536AAS3 "Arrived on site to inspect venthood fan issues. Upon further inspection, the customer demonstrated that the venthood is blowing air down onto the cooktop. I found that the unit wasnt installed correctly and the vent was closed off at the back of the unit. I recommended that the customer contact their builder to get the installation corrected as I cannot remove the unit to get to the vent and I was unable to reach up behind the unit to close off the vent. Job completed."
WASHER MAYTAG MVWC415EW0 "Arrived on site to test unit for not spinning. Found when trying to spin control was sending proper voltage. But after a couple seconds would just stop. Replaced actuator, tested unit, unit works good. Was now able to complete diagnostics cycle. Also now able to put into drain and spin. No leaks detected at time of service. Job complete."
REFRIGERATOR MAYTAG MFI2067AES "Arrived on site for refrigerator not producing ice. Inspected unit and work area. Advanced ice maker harvest cycle and found no response from ice maker. Tested voltage to ice maker and found failed ice maker. Contacted part department for ETA (SR). . ; ordrng 1 W10583817 (CORRECT IM)"
OVEN AMANA AER6303MFS2 Arrived on site to diagnose a range that is not cooking properly. Tested all parts and components and found temperature to low. Adjusted calibration offset to compensate. No further repairs are needed and all is working properly at this time.
MICROWAVE WHIRLPOOL WML55011HS "Arrived on site to inspect microwave for squeaking, upon inspection found the lower hinge grinding, used stock grease and found the squeaking stopped. Complete"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for a broken plastic piece, upon inspection found the friction sleeve ripped due to a bent hinge. Ordering hinge and sleeve. Office to reschedule ; ordrng 1 8268961 (SLEEVE) and 1 W10274922 (HINGE)"
WASHER WHIRLPOOL MVW7232HW0 Arrived onsite for washer showing F3E2 error code. Upon inspection I found the unit stuck in drain when powered on. No matter what I did the drain pump was stuck engaged. I accessed and replaced the main control. I also blew out the sensor hose. I powered on the unit and it is noW draining. I ran a diagnostics cycle and all functions passed. The unit is now operating as designed and no leaks were detected during time of service. Job complete.
RANGE WHIRLPOOL WFE515S0JS0 Arrived on site for cooktop customer stated had marks that couldnt be whipped away. Upon inspection of unit I found the cooktop glass had micro cracks underneath glass causing dirt build up. Office to reach due to parts currently out of stock.; ordrng 1 W11178791 (cooktop)
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to replace hinge receivers. Test unit and found glass missing in glass pack making door go back up due to glass weight missing called Techline file#7729925707; ordrng 1 W11455086 (Window pack)
DISHWASHER WHIRLPOOL WDTA50SAKZ0 Arrived onsite and provided customer instruct on function of unit drying.All else checks good.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site to install previously diagnosed parts to resolve bottom end noise on washer. Replaced motor and belt and retested unit. Found no abnormal noises present after repair. There is a slight plastic click on spin up only, that I have found to be normal on all washers of this model, due to being a plastic cam set and plastic motor pulley. All is now working as designed. Calibrated unit for new motor. Call complete."
VENTHOOD WHIRLPOOL UXT5536AAS3 Arrived on job for complaints of buttons not working. Found the control not set at correct depth. Adjusted control placement so buttons can work properly.
WASHER AMANA NFW5800HW0 Arrived on site to test unit for not draining. Found drain pump was receiving proper voltage but not draining. .; saved tckt
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site to test unit for unit tripping breaker. Replaced harness test unit and unit heating to 350. Board clicking on and off. Ordering new control board customer is going to try oven due to breaker tripping on and off. Office to reschedule. ; ordrng 1 W11256088 (Control board)
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for not dispensing water correctly, upon inspection found the valve not allowing water through, replaced valve and found the water returned. Complete"
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer not operating properly. Tested and inspected unit and found no error codes, put into normal cycle and appears to be working properly. Tested in automatic test cycle and all operations are normal. Called tech line and spoke with Sterling (SR# 7729962292)Made aware of stated issues and what was found and done. Spoke with on soap usage and loading. Was instructed that unit seems to be working as designed. And to instruct customer on use and care and practice for best performance. No water leaks present at time of service."
DRYER WHIRLPOOL GEW9200LL2
REFRIGERATOR WHIRLPOOL WRT518SZFM00 "Arrived onsite for unit over freezing in the freezer. Called Tech line. Said to use a temperature gauge and to get temperature prior to opening the door. Should have a temperature of -3 or -4 degrees also had me check the dial in freezer and it was set to max, suggested to put it back on recommended. Got Sr#7729952218. Waited for unit to get to temperature. Unit did get to recommend temperature. No issues at this time. Job complete"
MICROWAVE KITCHENAID KMCS3022GSS2 Arrived on site to replace unit. Found unit going from 120 to 240.
DISHWASHER MAYTAG MDB7759SAS0 "Arrived on site and inspected dishwasher and found control panel is unresponsive, took video and sent it to KB/AHS control panel and control board will need to be replaced at the same time. Prescreen control panel is not correct ordered parts was one digit off; ordrng 1 WPW10475776 (Control panel)"
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived on site for no ice. Customer rescheduled visit online will need to return on set appointment also ordering a harness ; ordrng 1 W10858452 (Harness)
MICROWAVE WHIRLPOOL KMHS120ESS1 Arrived on job for complaints of not heating. Found the mag and diode needed.
FREEZER WHIRLPOOL EV171NYMS05 Arrived on site to install previously diagnosed evaporator fan. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR FRIGIDAIRE FRT21IL6JM0 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested the ice maker and it failed to call for water. I tested again and tested the voltage when it called for water and I got 120V. From previous repair, I checked the water source and found it turned off. Turned water on and retested ice maker and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived onsite for the refrigerator ice maker arm getting stuck in the up position. During testing found that the ice maker is missing the lower bracket to keep the ice maker leveled.ordering parts and office to schedule ; ordrng 1 W11500948 (Bracket)
WASHER WHIRLPOOL WFW8620HC1 Arrived onsite to make sure customer was using the unit correctly because there safe some concerns. Upon inspection I found the unit had stored error codes of F5E0 F0E2 and F0E1. I found the unit to shake violently at the start of the spin cycle then level out. While in high spin the unit sounds like its scratching or consistent with a failing bearing. I pulled the back panel away from the rotor and inspected the rotor and stator. I did not find any breaks on the stator or rust on the components. I did find evidence of something spraying on the inner back panel of the unit but I can not identify the substance. I ran the test again with the panel removed and found the noise to be coming from the center of the tub/rotor stator. The unit will need a tub replacement for repair to get the unit back to optimal working condition. I am ordering a tub (W11287258) shocks (W11316766) x 4 stator (W11354542) rotor (W10916241) screw (W11314661) x 5 bolt (W11314657) reques
DRYER WHIRLPOOL WFC8090GX0 "Arrived on site and inspected washer and found no saved error codes, spoke with techline again they do not have any recommendations for customers experience. Customer says sensor dry used to be better, timed dryness level is acceptable. after checking diagnostics techline does not have any recommendation for correcting experience.
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site for customer complaint of dispenser broken and top rack falling down, found broken dispenser and broken adjuster.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 "Arrived on site to diagnose refrigerator that customer says had some moisture on the mullion, and also had food molding quickly. Ran temp checks on unit. Found RC at 40, and FC at 4. Compressor clicked on and dropped to proper temps of 35 and -1. Checked door gaskets and they are all sealing well. Diffuser is not leaking any air. Customer has the moisture control turned on as well. Thermistors showing as passed in diagnostic. Called tech line and talked to JK, SR7729957690. With all system checking normal there does not appear to be any recommended repairs. Vaccuum sealed items should actually take longer to COOL then open items. Only recommendation is to datalog with a Bluetooth thermometer to see if unit is losing cooling in RC. No repairs to be made at this time, and all appears to be working as designed. Call complete."
RANGE WHIRLPOOL WEE510S0FS1 Arrived on site to diagnose range with control issue. Found dead pixels in the control display. Ordering new control to resolve. Office to schedule when new control arrives. ; ordrng 1 W10894098 (Control)
DISHWASHER JENN-AIR JDTSS244GP0 Arrived onsite top rails to unit had broken. Looked at rails. Saw that they were broken. Replaced both. Tested unit. Unit tested good. No leaks at this time. Job complete
RANGE FRIGIDAIRE FFEF3003UWB Arrived on site and inspected Frigidaire range not heating properly.Confirmed the complaint and found the wire harness to the bake element was burned and damaged.Used wire harness from call 287316 part# W11501964 to complete repair.Also removed and replaced the failed bake element.Unit now operating properly.Job complete SR in parts notified of parts used.
DISHWASHER FRIGIDAIRE FFBD2406NS9B "Arrived on site and inspected dishwasher rattling.Found the unit sounds are the natural sounds of the machine.I showed the customer all functions of the machine.The unit filled, washed, drained and heated without any delay.Customer satisfied with explanations of the unit.No parts needed.Job complete"
OVEN KITCHENAID KOSE500ESS02 Arrived on job for complaints of temperature too cold. Checked temperature and made adjustment to correct.
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 Arrived on site to install water dispenser pad to resolve no water distributing. Replaced pad and retested. Unit is now filling properly and working as designed.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site for refrigerator not making ice. Upon arrival found ice bin full of ice. Customer informed me that unit is now making ice. Tested and inspected unit and found all operations to be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
DRYER MAYTAG MED6200KW0 Arrived on site for dryer not drying clothes. I inspected the unit and work area. I ran the unit on timed dry and found it heating and tumbling. I did a vent test and found the air flow to be weak. I gained access to the lower wheel and found it in good condition free of debris. I spoke to the customer and found out the dryer vents out the roof and there is a wire mesh on the exterior vent. That is getting clogged and not allowing good air flow.
WASHER AMANA NFW5800HW0 "Arrived on site and found error code F8E1 saved. Entered a diagnostic cycle and found on steps one and two drain is running, replaced pressure switch. I washer will now run through test 12 and complete diagnostic cycle. No water leaks from connections at time of service, job complete"
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is not dispensing water properly. Tested unit and found faulty filter housing. Housing will need to be replaced to complete repairs. ordrng 1 W11194438 (Housing)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer played a video showing the FC section and I could hear the fan rubbing on ice. I disassembled the FC section and found the FC evaporator engulfed in ice/frost. Tested the defrost element in test #38 and forced defrost. Element is operating as designed. I tested the thermistors at the control and found them operating as designed. I advised the customer of my findings and am ordering the hv control and FC evap fan motor harness. I am ordering the hv control and FC evap fan motor/harness and off ice to schedule return service due to parts availability. No water leaks observed during service.; ordrng 1 WPW10675033 (Hv control) and 1 W11249952 (Evap motor harness)"
REFRIGERATOR KITCHENAID KSSC48FTS02 "Arrived on site to diagnose refrigerator that is not cooling. Performed diagnostic on unit. Found inverter blinking 3 times, which is diagnostic for failed inverter. Customer approved. Replaced inverter and retested. Compressor powered on immediately. Unit is now cooling and working as designed. Call complete."
MICROWAVE WHIRLPOOL KMBS104ESS02 Arrived on site to test unit for display not working. Cant tell the time due to led not showing correctly. Ordering new display ; ordrng 1 W10891907 (Display board)
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site for customer complaint of unit not producing ice, found E2 error code in diagnostic mode, found failed ice maker. I replaced ice maker, ran harvest and fill, unit tested good, fan tested good.
DISHWASHER AMANA ADB1400AGS1 "Arrived onsite for dishwasher dispenser not operating properly. Replaced dispenser, tested unit and unit is functioning properly. Job complete"
RANGE WHIRLPOOL WFE301LVS0 Arrived onsite for the range not heating properly. During testing found that the control board is causing the issue.
MICROWAVE KITCHENAID KBMS1454RSS0 "Arrived on site for customer complaint of display not showing all digits, burned plastic inside unit, and light not working. Found failed display, failed light, and melted plastic cover. Ordering display and cover, used light. ; ordrng 1 WPW10124269 (Display board) and 1 W11087199 (Cover) and 1 Cnote (Office to reschedule)"
DRYER WHIRLPOOL LE5650XMW1 "Arrived on site to test unit for long drying times. Unit is receiving proper voltage. Found sock and lint build up in rear outlet vent on unit. Removed sock and lint. Tested unit, unit is operating as designed. Hooked venting back up and found venting leading to exterior is preventing unit from venting properly. Advised customer to have venting cleaned before using unit to prevent damage. Job complete."
REFRIGERATOR GE GFE26JSMAFSS Arrived onsite for the refrigerator with intermittent cooling issues. Upon arrival freezer is cooling good and refrigerator is cooling good. Called Susie. We went through the diagnostics test and found no issues at this time. ; ordrng 1 WR55X35106 (Control board)
ICE MACHINE WHIRLPOOL KUID508ESS2 Arrived on site for ice maker making a noise. I inspected the unit and work area. I let the reservoir fill with water and pulled the drain plug for the reservoir. I could hear the drain pump making a horrible noise. The customer also statues the filter leaks. I am ordering the drain pump and the filter housing just Incase. ; ordrng 1 W10825875 (Drain pump) and 1 W11266112 (Filter head housing)
DRYER WHIRLPOOL WED8000DW4 Arrived onsite and repaired dryer by replacing idler pulley. All checks good. Advised customer on repair.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site and found knobs broken, and left hinge hes not in its receiver. Replaced knobs and reset oven door and it is now operating normally, job complete"
REFRIGERATOR WHIRLPOOL KRSF705HBS00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested all parts and components and found no failures with unit at this time. Advised homeowner on dual evaporator systems and noise is to be expected. No further repairs are needed and no leaks were found at time of service.
REFRIGERATOR KITCHENAID KRFC704FPS01 "Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I tested temps in the FC=6 degrees. I inspected the ice maker and found this tray had stopped in the upside down position. I placed the unit in diagnostics and tested the ice maker in test #120. The ice maker failed. I removed the ice maker and tested the fill tube in test #97 and it operated as designed. I relocated the fill tube harness to the back of the ice maker section to keep the harness from getting caught in the IM and breaking the wires. I reinstalled the ice maker and retested in test #120 and again it failed. I am ordering the ice maker and advised the customer that there is no ETA on the part at this time. ; ordrng 1 W11115534 (Ice maker)"
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for control panel damaged. Inspected unit and found damaged panel. Removed damaged part and replaced with new. Instructed customer on use and care and practice for best performance. No gas leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite and found possible door switch issue contributing to dispenser problems. Replaced switches and andjusted chute gasket as it was not in the proper position. Advised customer on repair and on emptying the bin regularly to keep the ice from fusing and jamming the auger. All checks good.
RANGE MAYTAG MER8700DS1 "Arrived on site for oven not maintaining temperature. Inspected unit and work area. Gained access to terminal block, element and temperature sensor. Measured resistance on bake element and found opened. Will need to replace bake element to repair. Found no ETA is available on part. Office to schedule appointment when ETA is available..; ordrng 1 W10779716 (BAKE ELEMENT )"
DISHWASHER AMANA ADB1400AGB3 Arrived onsite for dishwasher not working. Upon inspection found loose connections at junction box. Secured connector. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for a defective water valve. Replaced water valve,turned water source on,water no longer filling icemaker while icemaker off"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for the refrigerator ice maker not making ice and wont dispense. Ran diagnostics and found that the the ice maker tested good. But there is no water being added to the ice maker. Tested valve and the water dispenser side is working but the ice maker fill valve is not. Also found that the dispenser motor is seized up. Voltage is good but not working. Also found that the freezer evaporator is frozen solid will need to replaced evaporator fan and harness for defrost issue. Ordering parts and office to schedule. Advised customer to de thaw freezer. ; ordrng 1 WPW10347114 (Shaft) and 1 W11109595 (Evap fan) and 1 WPW10341329 (Valve)
REFRIGERATOR WHIRLPOOL WRX735SDBM02 Arrived on site for fridge is freezing. Placed in diagnostics and dampener opened and closed as designed. Ran through thermistor tests and all passed. Found a small amount of frost in freezer section around front of freezer cabinet due to freezer door being open too long. Verified all gaskets were making a good seal. All looked good and sealing as designed. Found condenser coils caked with dust. Cleaned coils and removed most all of the dust. Fridge will run more efficiently and cool as designed with clean coils. Customer had already adjusted the temperature in the freezer up to 5. Fridge remained at recommended 38. No repair needed at this time. Fridge running as designed.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher not drying. Drain function is working properly. Upon inspection found heating element not coming on. Upon inspection found loose connector to heating element. Secured connector and re tested. Unit is functioning properly. Job complete
REFRIGERATOR FRIGIDAIRE FGHD2368TF3 Arrived on site for refrigerator note cooling tested and inspected unit and found temperatures to be in range and all operations o be normal. Instructed customer on use and care and practice for best performance. No water leaks present at time of service.
DRYER MAYTAG MEDB755DW2 Arrived onsite and repaired unit by replacing the fuse. Reinstalled dryer and vent. Advised customer to have vent cleaned as soon as possible to prevent repeat failure.
DISHWASHER WHIRLPOOL KUDS35FXWH4 CNOTE . Arrived on site to install dispenser . Found part cracked . Ordering new part . No water leaks detected at time of service. Please call to set return ; ordrng 1 W11032769 (DISPENSER )
REFRIGERATOR GE GYE22KSHHSS "Arrived on site to install previously diagnosed and ordered part. Due to the ice maker failure, I removed and replaced the ice maker and tested. Ice maker is operating as designed. When I tested the fill tube it failed. I am ordering the valve and scheduled return service No water leaks observed during service.; ordrng 1 WR57X10098 (Valve)"
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of not spinning some times. Ran diagnostics and found no codes but in drain spine cycle hear screeching noise. Spoke to CS and possibly control issue. Checked voltage at wall and its good. Ordering control. ; ordrng 1 W11322903 (cntrl-elec)
MICROWAVE WHIRLPOOL WMH53520CS6 "Arrived on site for customer complaint of door being broken. Found inner door separating from outer door, I replaced door, unit tested good."
DISHWASHER WHIRLPOOL WDF510PAYS6 Arrived onsite for the dishwasher not washing properly. During testing found that the lower spray arm had come off causing the issue. Reattached lower spray arm and dishwasher tested good and no leaks detected complete
DISHWASHER WHIRLPOOL WDF520PADM9 Arrived onsite for unit run times being long. Upon arrival found unit had no error codes but found unit control intermittently sending voltage and stopping cycle. Check voltage unit had proper voltage. Replaced control and tested. Unit is now operating as designed. No signs of leaks during service. Job Completed.
ICE MACHINE KITCHENAID KUID308HPS00 "Arrived on site to install previously diagnosed and ordered part. Due to the recirculating pump failure, I removed and replaced the pump and tested and unit pump continues to fail. I tested voltage at the connection and got 12.8VAC. I tested voltage at the pump side connection while under load and got 0V. I am ordering another recirculating pump, hv control, harness and UI and return service No water leaks observed during service.; ordrng 1 W11034363 (Hv control) and 1 W11325205 (Ui) and 1 W11126268 (Harness) and 1 W11325175 (Recirculating pump)"
DISHWASHER MAYTAG MDB7760AWS0 Arrived on site to test unit for dispenser not opening. Found bad board replaced board test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived n site for refrigerator not producing ice. Inspected unit and work area. Found fill chute frozen. Thawed chute and tested ice maker. Found ice maker stuck in water position. Removed ice maker and installed new. Monitored harvest cycle. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite for not cleaning. Tested unit. Found that the water was not turned on because tenant had it off. Turned on water. Tested unit. Unit working as designed. No leaks at this time. Job complete
OVEN WHIRLPOOL WFG550S0HZ1 "Arrived on site for Igniter won?t light oven. Removed bottom panel and flame spreader. Found igniter lighting flame as designed. Customer stated the flame would turn off and wouldnt turn back on. I ran four sets of temps with thermocouple and got an average of 355 with oven set to 350. Igniter was lighting the flame on first or second click all four times. Explained to customer that the oven will reach a certain temp way over what the preheat temp was set to, then turn off. Once it cools to a certain temp the igniter kicks on the flame again to go over the set preheat temp again. The oven is designed to operate this way to try and keep a constant temp of whatever the preheat temp was set to. No repairs needed. The oven igniter is lighting the flame and working as designed. Job completed"
DRYER WHIRLPOOL WED6120HC1 Arrived on job for complaints of dryer not running. Found cut off open replace cutoff and test
WASHER MAYTAG MVWB765FW2 Arrived onsite for the washer not working properly. Ran diagnostics and found error codes F0E4 limited spin due to water temperature. F5E1 Lid latch not working properly. During water testing found that the hot and cold water hoses were switched causing the F0 error. But while switching the hoses found that the hot water valve had debris build up. Replaced lid latch and valve and all functions tested good and no leaks detected complete.
MICROWAVE MAYTAG MMV4205FB-1 Arrived on site for MW - plastic cover around the bottom of the door is broken. Found outer door panel was cracked on the bottom and right bottom piece of outer door missing.
DISHWASHER WHIRLPOOL WDTA50SAHB0 Arrived on site to test unit for unit not washing. Test unit and found wash motor not responding will order new sump and motor office to reschedule. ; ordrng 1 W11087376 (Sump and motor)
DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived on site for dishwasher not operating and dent in panel. Tested and inspected unit and found plug not fully plugged in. Unplugged and plugged back in and tested unit. All operations are normal are normal. Ordering needed panel. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 WPW10274902 (Panel) and 1 Seenote (Office to schedule)
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site to diagnose a microwave that is slow to start cooking cycle. Was not able to duplicate failure while at home. Performed factory reset through diagnostics to try to correct the issue. Tested unit and found all is functioning properly at this time.
OVEN FRIGIDAIRE FFET2725PSD "Arrived on site and inspected oven and found lower oven heating element is burned out, took one picture. Replaced get an oven is now working properly again. . Job complete"
REFRIGERATOR WHIRLPOOL WRV986FDEM01 "Arrived on site to diagnose refrigerator that is not dispensing ice or water. On arrival customer said refrigerator was also throwing out not her weird symptoms like doors saying they are open, lights going in and out etc. Removed deli control and found the compartment filled with water that has corroded the wiring for the deli control harness and board. Ordering new deli control and drawer to resolve. Office to schedule when door arrives. ; ordrng 1 W10815674 (Deli drawer) and 1 WPW10677119 (Deli control)"
RANGE WHIRLPOOL WFG550S0HZ2 "Arrived onsite for range burner issue. Upon inspection found burner caps were placed incorrectly. Secured caps, tested unit and unit is functioning properly. Job com"
WASHER WHIRLPOOL WTW8040DW4 Arrived onsite and found lid had cracked again. Ordering lid to repair.. ; ordrng 1 W11101059 (Lid)
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site to test unit for unit not washing correctly. Test unit and found unit not getting enough water. Replaced valve test unit and unit test good job complete
RANGE KITCHENAID KCGS356ESS00 Arrived onsite to replace burner and caps. Replaced parts. Tested unit. Flames coming on evenly. No leaks at this time. Job complete
RANGE WHIRLPOOL WFG550S0HZ1 Arrived on site for range issues. Upon arrival customer informed that anti tip bracket not properly installed and right knob not working properly. Tested and inspected unit and found a to tip bracket installed and cracked knob. Removed failed part and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
COOKTOP WHIRLPOOL WCG55US6HW00 Arrived on job for complaints of flames wrong color and too high. Made adjustment to correct.
ICE MACHINE WHIRLPOOL WUI95X15HZ00 Arrived onsite for ice maker not making ice. Upon arrival found unit recirculating pump wouldnt pump water into unit ice tray. Replaced pump still found unit would not operate. Unit valve drain and compressor all operating as designed. Ordering new pump and control. Office to reschedule.; ordrng 1 W11034363 (Control) and 1 W11325175 (Pump)
COOKTOP WHIRLPOOL WFC315S0JS0 Arrived onsite for range with burners not staying hot. Upon inspection I found the burners working as designed. I found the right rear burners thermal limiter getting stuck when pressed down which can cause the element to cycle off too soon. As per a previous conversation with tech line. I am ordering the right rear element for repair. Element (W11396790) office to R/S due to part availability. ; ordrng 1 W11396790 (Element)
REFRIGERATOR KITCHENAID KBFN502EPA02 "Arrived on site to test unit for light issues. Found freezer lights, all left RC lights and top two lights out. Called tech line and was instructed to removed all LED modules and check for corrosion on connection. Found no corrosion. Was instructed to replaced bad LED modules. Replaced LED control and modules, cycled power, all light function returned as designed. No leaks detected. Job complete.SR#7729958129"
OVEN WHIRLPOOL WOD51EC0HS01 Arrived onsite to install previously diagnosed parts. After installing the console and main control I was still having trouble getting the unit connected to WiFi so I called techline for assistance. Techline was able to remove the old oven from the account and claim the new console and configuration to match the customers WiFi info. Sterling at techline gave me SR#7729954347 for reference. We were able to get connected to WiFi and the unit is working as designed at this time. Job complete.
DRYER WHIRLPOOL WED8620HC0 Arrived on job for complaints of damage panel. Confirmed damage was able to push panel out so the customer can use the dryer. ; ordrng 1 W11315726 (panel)
DISHWASHER GE GLD4468R10SS Arrived onsite for unit making a squealing noise when I light wash mode. Tested unit. Could not get unit to make noise. Unit is working as designed. No issues at this time. Job complete.
REFRIGERATOR WHIRLPOOL KSSO42QTX02 Arrived on site for water/ice not working. Found filter head housing not releasing filter when button was pressed that releases filter. Removed filter housing and installed new filter head housing. Filter releases as designed with new filter head housing. Water still was not coming out of dispenser after filter head housing was replaced. Pulled fridge out from the wall and found valve at the wall was not working. Asked customer to look for any additional valves that may have been turned off in the recent past and none were found. Customer will need to contact a plumber to find out why there is no water coming from the valve at the wall. Job completed.
RANGE WHIRLPOOL WFE515S0ES0 "Arrived on site to, install previous diagnosed part. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.
DISHWASHER KITCHENAID KDTE254ESS1 Arrived on site for dishwasher leaking. I inspected the unit and work area. I found fault code F9e1. I ran the unit through a diagnostics cycle and found it leaking from the sump and motor assembly at the diverter valve.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for not cleaning dishes, upon inspection found the dishwasher working correctly, the filter was clogged with oil, instructed customer to clean dishwasher to improve cleaning. Complete"
OVEN GE JT915SK4SS Arrived onsite for oven that has power but wont heat. Upon inspection I found the unit not heating so I pulled the unit out and accessed the junction box. I tested voltage at the junction from L1 to L2 and found only 98Vac coming to the unit from the wall. I checked the bake element and it showed good ohms. I also tested the thermal switches and both showed good continuity. I explained that without proper voltage I am not able to make a positive diagnosis
REFRIGERATOR GE GBSC0HCXCRWW Arrived on site to continue diagnosing the fridge. I gained access to the defrost heater. I removed the defrost heater and tested for continuity. I found none. I replaced the defrost heater. I tested continuity from the control and found it to be good. Job complete.
REFRIGERATOR WHIRLPOOL ART308FFDM06 Arrived on site to test unit for not cooling. Found compressor attempting to kick on but was not receiving proper voltage. Removed starter connection and verified it was receiving proper voltage. Needing start device and cap to fix issue. No leaks detected at time of service. Office to reschedule.; ordrng 1 W11092533 (start-dev) and 1 WPW10662129 (capacitor)
DISHWASHER GE GDWT260R10SS Arrived on site to replace heater and dispenser. Replaced heater and went to replace dispenser and found bracket for dispenser rusted not going to be Able to put back together once its removed. The inner door is rusted too. Also the blower will need to be replace due to rust and making blower not work. Office to reschedule. ; ordrng 1 WD01X10207 (Dispenser bracket) and 1 WD26X10056 (Blower) and 1 WD31X10067 (Inner door)
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to inspect gaps in cooktop. Upon further inspection, I found a small gap in the trim pieces approximately 1/8 inch wide at the back right corner of the unit. Also found a smaller gal at the front left corner of the unit between the console and trim. Found the unit is sealed to the countertop with caulking. Theres a gal between the board under the front of the unit under the console so the unit is being supported by the side trim pieces and the back trim. When I lifted up on the console, the gap on the left closed up, so tightening the screws ho,ding the console on would help close the gap. I believe that due to the unit weight being held by the side trim pieces and no support in the front the unit is causing the back right gap in the trim. Ive seen from other units with this same issue that had no support in the front. I took several photos of the unit and the gap in between the cabinet board and the console at the front under the consol
REFRIGERATOR WHIRLPOOL WRF560SEHZ00 "Arrived on site for multiple issues. Found broken light housing,found icemaker hanging installed icemaker found damaged shut off arm,ice pan warped. Replaced ice pan ordering housing and shut off arm; ordrng 1 WPW10313917 (Housing) and 1 WPW10474785 (Shut off arm)"
COOKTOP KITCHENAID KCGC506JSS00 Arrived on site to diagnose a cooktop with a burner that is going out before hitting low setting. Found center front valve faulty. Valve will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11381269 (Cf valve)
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for washer making a banging noise. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F0-E1 cleaning cycle ran with clothes in unit and F8-E3 overflow conditioner. Ran automatic cycle and stopped unit, due to noise. Removed back access panel and found rotor bolt broken.
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 Arrived onsite for refrigerator making loud noise while cooling. Upon arrival I found the FC=2 RC=40. The customer showed me a video of the noise. I accessed the evaporator and found the thermistor not in the correct position so I corrected. I found a full frost pattern but it looks as if the evaporator had thawed and then cooled again leaving droplets of ice on the evap which could indicate a future sealed system issue but as of now. I found the compressor making a slight rattling noise at the initial start up then level out and sound normal. I found the compressor pulling correct amps and was not too hot to the touch. I tried adding some pads to the compressor but I could not get the rattling noise to go away. The unit is otherwise working as designed and no leaks were detected during time of service. Job complete.
WASHER WHIRLPOOL MVWB765FW3 "Arrived on site and replaced all parts recommended by tech line on previous visit. Confirmed washer is operating properly by running test 51 and 52 after replacementJob complete"
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and inspected microwave light issues.Found the light underneath the unit isnt working pointing directly to the relay on the control panel.Unit will require W10824822 to complete the repair. Office to submit to AHS due to parts availability.Needs more work ; ordrng 1 W10824822 (Control Board)
REFRIGERATOR WHIRLPOOL WRX986SIHZ02 Arrived on site for refrigerator not dispensing water or making ice. Customer stated that after unit was delivered that they went to flush water and only got about a half of gallon and unit would not dispense. Inspected unit and work area. Tested dispenser and found no water and could hear inlet valve activate. Traced water from home to single inlet valve. Found home water valve will not shut all the way off. Tested water in bucket and found water going to unit. Tested voltage to single valve and found 60 volts. Found no water moving through single valve and will need to replace. Found no ETA available on part. Office to schedule appointment when ETA is available.; ordrng 1 W11482025 (INLET VALVE )
OVEN WHIRLPOOL WFE525S0JS0 "Arrived onsite for range oven not getting to correct temp. Upon inspection and a brief conversation with the customer I found out that they dont have a complaint regarding the oven heating but they had a home inspector come out who used a infrared temp gun and opened the door to test the unit. She showed me a picture, I advised that this is not the correct way to measure temperature properly in this unit. I did find the right hinge bent and damaged causing the door to pop when shutting. I was not able to remove the door to further inspect the hinge because of this and didnt want to attempt without any parts. I am ordering the hinges for return visit. Hinge (WPW10299224) hinge (WPW10299227). I advised the customer to monitor the unit and let us know if any heating issues arise. Office to R/S due to part availability. ; ordrng 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge)"
REFRIGERATOR MAYTAG MSC21C6MFZ00 "Arrived on site for customer complaint of unit not dispensing water properly, found unit is working as designed, showed customer the different functions of the ice and water dispenser. Tested good."
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite and verified unit is in good working order, off balance issue and not spinning out. Advised customer on use and care questions regarding drain and spin and loading. Called Steve. Sr7729958826Documented findings.
RANGE WHIRLPOOL WCG55US6HS00 "Arrived on site for customer complaint of broken burner head on front left burner, I replaced burner head, unit tested good. Used WP8286814 from truck stock"
DISHWASHER HOTPOINT HDA2000201WH Arrived on site for dishwasher working properly. Upon arrival I found after disassembly that the unit was receiving 120 v and timer was suppling power properly. I then found the mound had seized up and gotten stuck. There was also signs of major rust to the silonoid indicating a leak from motor and pump assembly. I was able to unstick the motor and unit is now operational fully. I did not find an immediate leak but due to units age the motor sticking will occur again at some point.
REFRIGERATOR WHIRLPOOL WRX735SDHZ "Arrived on site and replaced all parts recommended by techline on previous visit, customer will monitor refrigerator for correct operation, job complete"
WASHER WHIRLPOOL MVWX655DW0 Arrived on site for a washing machine that is making a grinding sound during agitation. Inspected unit and work area. Removed washplate and found wash plate completely stripped. Cleaned off your shaft and found the gearshift also stripped. Advise customer it would be best for her to replace both wash plate and the gear case the same time to avoid further issues down the road. Ordering parts and office will need to contact customer about reschedule date due to an out of stock part. .; ordrng 1 W10902814 (washplate)
REFRIGERATOR GE GSS23WGTMBB Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced condenser fan and tested unit. Unit is noW working as designed. Call complete.
DRYER WHIRLPOOL WED9050XW1 "Arrived on site and inspected dryer not starting.The units was powering on, confirmed proper voltage from wall to unit.Disassembled and found the unit had a blown thermal fuse. There was a massive amount of lint buildup inside the unit that directly contributed to the failure.I advised the customer to have the ventilation system cleaned to prevent the fuse from failing again.Job complete"
OVEN WHIRLPOOL WFE770H0FZ2 "Arrived on site and found F6E1 and F3E0 codes. Customer advised shell preheat the oven and when she opens the unit the over isnt even hot enough to bake anything.
WASHER MAYTAG MVWX655DW1 Arrived on site for washer needing a previously diagnosed defective gear case as well as motor and main control and belt. After installing the necessary parts I was able to reassemble the unit and verified that theres no longer any weird noises occurring another unit is functioning through the fill agitation and drain cycles as designed. Call complete complete
WASHER WHIRLPOOL 1CWTW4815EW1 Arrived on site for a washing machine that wont drain. Inspected unit into work area. Place unit in Service diagnostics and found an F0 E2 (oversuds) error code. Ran the unit through and auto test and the unit ran as designed except for the hot water valve not bringing in much water. I tested the hot water valve and a manual test. Found the unit still not pouring water in. Remove the waterline from the back of the washer and turn the water valve the wall on while pouring the water into the standpipe. Found the water fluctuating in water pressure and barely trickling out. Found sand build up inside on top of the hot water valve. I advise the customer that they either have sand inside the water line or trash due to the fluctuations of water pressure in water barely pouring out of the water line . I called Whirlpool Techline and spoke to Joel SR# 7729958653. He had me check the dryer for the last load. Found sheets mixed with jeans and shirts. He advised thi
DISHWASHER KITCHENAID KDTM404KPS0 Arrived on site for dishwasher needing previously diagnosed motor. Upon arrival I was able to install the needed motor I then reassemble and test unit. No leaks before during or after repair. And unit functioning as designed call complete
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for gas smell when unit is in use. Found gas smell coming from valves and center tubin ordering new valves and tubing office to reschedule. ; ordrng 2 W10814916 (Valve LF RF)s and 2 W10861716 (Valve LR Center)s and 1 W11105201 (Valve RR) and 1 W10514429 (Orifice holder center)
DRYER MAYTAG MEDB200VQ0 Arrived on job to replace previously diagnosed parts. After replacement test operation.
WASHER MAYTAG MVWB835DW4 Arrived on site for washer needing previously diagnosed ui console. After installing console and factory reset I was able to retest and insure washer is fully operational and working as designed call complete.
WASHER WHIRLPOOL WTW7120HW0 "Arrived on site for a washing machine that is going off balance. Inspected unit and work area. The customer advised that while that is part of the problem, shes having a problem with hot water filling her unit and not stopping. Inspected unit and work area. Found hoses on the back of the unit swapped were hot water was going into the cold water valve and cold water is going into the hot water valve. Swapped the valves and tested the unit. Found the cold water valve open and not closing and this filling with water when the unit was going into a drain and spin (off balance load). Attempted to remove electrical connection to see if the valve was stuck open or not. Found the valve still allowing water into the unit when no power was being sent. Attempted to use a water valve off of my truck, but found one of the valve solenoids were bad. Ordering water valve and office will need to contact customer about reschedule date due to an out of stock item.; ordrng 1
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site to inspect fridge for not cooling correctly, upon inspection found the fans always running, 13 degrees in freezer and 36 in fridge, spoke with Techline Sr # 7729745412 and was told to order control and check pressures. Office to reschedule ; ordrng 1 SEALEDSYSTEMCHECK (SEALED SYSTEM CHECK) and 1 W10675033 (CONTROL )"
DISHWASHER WHIRLPOOL W0S51EC0AB01 "Arrived on site and inspected dishwasher not drying dishes.Found the customer had a plastic tub and wasnt purging the hot water before beginning a cycle.Tested the unit and NO errors were discovered.Unit filled, washed, drained and heated as designed.No parts required.Customer satisfied Job complete"
DISHWASHER WHIRLPOOL WDF520PADM6 Arrived onsite and found slow drain but completing drain cycle. Advised customer to break down possible blockage with standing vinegar and vinegar wash. All checks good. No visible obstructions. Advised customer on findings and functional status.
DRYER WHIRLPOOL MEDC400VW0 Arrived on site to install previously ordered parts.Replaced the door switch and also removed and replaced thermal fuse.Unit now operating properly.Job complete
WASHER WHIRLPOOL WFW6620HC2 Arrived on site for washer that had a broken Bellow sea. upon further inspection I found the front area of seal was coming off when you open the door and I then replaced the Bellow and tested for leaks and found the unit is fully functional as designed with no issues before during or after call complete
REFRIGERATOR FRIGIDAIRE FFHS2611PFEA "Arrived on site to test unit for RC not cooling and ice maker in FC not producing. Found RC thermistor readings were off. Replaced RC thermistor which comes as a harness with FC thermistor. Tested unit, damper door was not responding. Replaced damper, tested unit unit works good. Ice maker functioning as designed. But not filling. Removed water line and found it was frozen. Thawed line and still no water to ice maker. Replaced valve and ran diagnostics. Ice maker is working as designed and filling as should. No leaks detected. Job complete."
DRYER MAYTAG MGD6230HC0 "Arrived on site to inspect gas dryer tripping breaker. Upon further inspection, customer advised that the unit trips the breaker and does not heat. I found the unit is on a GFCI breaker. Customer advised the outlet and breaker have been replaced. Using my extension cord, I plugged the unit into a non GFCI outlet and tested. Unit is operating as designed, except the burner does not stay on very long. Following the tech sheet for tests 4a-d, I tested all components and all tested good or within range. Watching the burner, the flame only stays on for approximately 8-10 seconds then shuts off and after a few minutes of being off, it will come back on. I am ordering the coils, thermal cutoff and hi-limit thermostat, flame sensor and CNOTE-LSO PER CUSTOMER REQUEST/TRAINING. ; ordrng 1 279834 (Coils) and 1 WP338906 (Radiant sensor) and 1 WP3391912 (Hi limit thermostat) and 1 WP8573713 (Thermal cutoff) and 1 CNOTE (LSO PER CUSTOMER REQUEST/TRAINING)"
WASHER WHIRLPOOL WFW3090JW Arrived onsite to replace previously diagnosed parts. Replaced main control. Tested unit and unit is functioning properly. Passed diagnostics without fail. Job complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not drying dishes, upon inspection found the dishwasher working and heating correctly. No issues found. Instructed customer to use rinse aid. Complete"
DISHWASHER GE GHDT168V00SS "Arrived on site to inspect dishwasher not draining. Upon further inspection, customer advised they recently installed a new disposal. I found water standing in the tub of the dishwasher. Also found that the plug to the disposal was not knocked out. Using a screwdriver and wrench, I tapped the plug out and placed the unit in diagnostics and tested drain and it operated as designed. I tested the remaining components of the unit and it is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for fridge freezing vegetables. I inspected the unit and work area. I found the old fat thermistor still in the unit. I replaced it with a new brass one. I inspected the damper and found it opening and closing with no issues. The fridge is freezing because the old thermistor is out of range. Job complete. No water leaks detected.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for dryer not heating. Upon arrival customer stated that unit would turn on a run but theres no heat and they noticed that before the new heating issue but it was taking longer and longer to dry the clothes. After disassembling the unit I was able to verify that there is 240 V going from the power outlet through the cord to the terminal as well as timer and other components in the unit also verified that the integrity of the heating element as well as most of the thermal fuse is all working as designed except the high limit thermal cut off located at the upper half of the element air vent. I also informed the customer that she would need to let her property management office know that they need a serious dryer vent cleaning performed that way the repair does not come undone or break once fixed. Spoke with SR who informed me not to re-order the part but to make sure that we were returning with it W10900067; ordrng 1 CNOTE (PER SR PART # W109