We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Harker Heights, TX 76548
Tyler
Job Details: 08/22/2023
"Arrived on site for refrigerator. Upon arrival found water wouD dispense properly without filter and with an older filter customer had on hand. Called te line and reported findings (Johnathan Sr#7737155912). Instructed customer to remove filter due to having water softener on home. Unit worked as designed with no leaks, call complete"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Leonardo
Job Details: 08/22/2023
Arrived on site to test left rear burner not igniting. Test unit and found bad igniter. Ordering new igniter office to reschedule ; ordrng 1 W11208293 (Ignitor)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Pflugerville, TX 78660
Vincent
Job Details: 08/22/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer was unresponsive after a wash. After testing I found a bad latch and control. Replaced both and tested. Unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
MAYTAG WASHER
Model MVWB865GC1
Near Cedar Park, TX 78613
Paul
Job Details: 08/22/2023
Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the gearcase. I found where the rotor housing had been rubbing the floor because the suspension is stretched out. I replaced the suspension. I tested the washer and it sounds normal and is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Bertram, TX 78605
Maurice R
Job Details: 08/22/2023
"Arrived onsite for Dishwasher not cleaning the dishes. On inspection I was seeing that the spray arms were not moving. Pulled the lower arm out and it was clogged up, pulled the upper arm same thing. Replaced both arms and they are working correctly now. No water leaks detected during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 08/22/2023
Arrived on site to Test unit for center burner turning off when you go really slow from simmer to medium. Found flames turns off because of how slow customer is going from simmer to medium it doesnt allow the gas to ignite. Advised customer to push knob down when turning it from simmer to medium slow. Job complete.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Seguin, TX 78155
Andrew
Job Details: 08/22/2023
"Arrived on site to test unit for loud grinding noise. Noise from failed gearcase. Recommend gearcase, slider, clutch, suspension and agitator. Scheduled for 08/29. ; ordrng 1 W11130359 (Suspension) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76543
Tyler
Job Details: 08/22/2023
Arrived on site for washer needing previously diagnosed shield and screws. Upon arrival reconfirmed failure and installed parts. Tested unit and found no leaks and unit working as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WFW8620HW4
Near McDade, TX 78650
Joe Z
Job Details: 08/22/2023
Arrived on site for SD code. Upon arrival ran diagnostics and got error code F0E2 oversuds. Cleared unit and ran normal cycle. Unit is operating as designed. Instructed customer on the proper amount of detergent to use and also instructed about using load n go feature. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGS356ESS05
Near Spicewood, TX 78669
Paul
Job Details: 08/22/2023
Arrived onsite for a cooktop with the flames staying the same size no matter where the knob is set. I found the cooktop had been converted to LP but the low flame adjustment on the valves were not set. I set the low flames on all the gas valves. The cooktop is working as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Austin, TX 78754
Matthew
Job Details: 08/22/2023
Arrived onsite for unit not turning on. Disassembled to inspect motor and unit would start without drum or belt attached. Called tech line due to intermittency. Spoke to Derrick-SR#7737155781. Found that motor windings were out of range. Replaced motor and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near New Braunfels, TX 78132
Andrey
Job Details: 08/22/2023
"Arrived on site to test unit for Tripping breaker, customer stated that dryer worked perfectly, they had a inspection and dryer breaker was not up to code, they replaced it to a AFCI and now as soon as you plug it in it trips, exposed terminals, disconnected L1, L2 and N, with just the ground connected the breaker is still tripping, called tech line to document, per tech line the breaker needs to be replaced SR#7737154085, advices customer to replace breaker and if this issue persists then replacing power cord will be the next step, called safety to document SR#7737107544, job complete"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Vincent
Job Details: 08/22/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer bouncing around. I tested and found the suspension worn out. Replaced suspension and tested. Unit is now operating as designed. No leaks were observed during service. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Buchanan Dam, TX 78609
Maurice R
Job Details: 08/22/2023
"Arrived onsite for previously diagnosed parts. Installed main control, encoder control and ui console. During test mode it was not agitate or spin. I got a F7E4 error basket not engaged. I replaced the actuator from truck stock to get the unit agitation and spin. Customer going to try unit out and let us know if there is any other issue."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Dripping Springs, TX 78620
Leonardo
Job Details: 08/22/2023
Arrived on site to replace sump and motor. Replaced sumpAnd motor test unit and unit test good job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Killeen, TX 76549
Tyler
Job Details: 08/22/2023
Arrived on site for refrigerator not allowing fc door to trigger door switch. Upon arrival confirmed failure and found fc door needing to be raised and adjusted. Made adjustments to do and found switch being activated as designed. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF36NXFXDE05
Near Austin, TX 78731
Luis
Job Details: 08/22/2023
"Arrived on site for ui issues. Tested unit,reset panel tested ui control unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78759
Kimo
Job Details: 08/22/2023
"Arrived onsite for a refrigerator that is not cooling. Upon arrival i found the unit unplugged. I Plugged the unit back in and it began running and I performed a amp test an found the unit pulling .9 amps when running, I gained access to the evaporator and monitored for a good frost pattern, one did not develop after 30mins of running, I am ordering the compressor,dye drier, and access valve. Office to reschedule. ; ordrng 1 W11557425 (COMPRESSOR) and 1 dyedrier (dye drier) and 1 accessvalve (access valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78732
Kimo
Job Details: 08/22/2023
Arrived onsite for a refrigerator with a ice container that is stuck in the door. Upon arrival I installed the container and found that the was some ice accumulated underneath the it I steamed all of the ice out and still was not able to get the ice container out I believe the motor shaft auger and auger has built up corrosion and effectively welcome them selves together. as I was attempting to remove the iceberg a crack in top plate that covers the auger motor development I am ordering it to be. And setting returns for 09/05/23. We may have to cut the ice container out of the door. ; ordrng 1 W11448633 (PLATE)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Pflugerville, TX 78660
Vincent
Job Details: 08/22/2023
"Arrived on site to install parts ordered by previous tech. Installed new covers and tested, unit is now operating as designed. No parks where observed during service. Job completed."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Austin, TX 78703
Leonardo
Job Details: 08/22/2023
Arrived on site to test unit for broken broiler support. Replaced support test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near New Braunfels, TX 78132
Andrey
Job Details: 08/22/2023
"Arrived on site to test unit for damaged trim bottom trim piece, inspected and found failed rivets holding trim together, removed and found trim B is bent as well, replaced parts and tested, unit is now functioning as designed, job completed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Austin, TX 78731
Wesley
Job Details: 08/22/2023
Arrived onsite and found filter head Leaking. Customer suspects it froze and cracked. Nothing else freezing. Ordering filter head to repair. ; ordrng 1 W11346623 (Filter head)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 08/22/2023
"Arrived onsite for dishwasher stopped working. On inspection there was. F10E4 error, diverter issue I gain access and he diverter was sized up. Start the unit in diagnostics mode and you could here the diverter making a bad noise. Ordering a pump W11460946. No water leaks detected during service.; ordrng 1 W11460946 (Pump assembly)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78737
Leonardo
Job Details: 08/22/2023
Arrived on site to test unit for unit not heating. Replaced heating element test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS4
Near Temple, TX 76504
Tyler
Job Details: 08/22/2023
Arrived on site for dishwasher needing previously diagnosed sump asm. Upon arrival reconfirmed failure and installed part. Tested unit and found dishwasher working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model GHW9400SU0
Near New Braunfels, TX 78132
Andrey
Job Details: 08/22/2023
"Arrived on site to test unit for excessive shaking, tested unit found shocks are extremely jumpy, replaced shocks and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Braunfels, TX 78130
Andrew
Job Details: 08/22/2023
Arrived on site to test unit for not draining. Customer stated new disposal was installed. Found knockout was not removed. Removed plug and unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model CHW9160GW1
Near Austin, TX 78731
Matthew
Job Details: 08/22/2023
Arrived onsite to replace parts per tech line recommendations. If symptoms persist issues are due to user error. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78019HZ0
Near Burnet, TX 78611
Maurice R
Job Details: 08/22/2023
Arrived onsite for MW fan not working. On inspection went to drop unit and it would not come down. Customer was trying to help get it down. I was pulls on the MW and I saw the top lifting up. I stopped pulled the tape back and found a sheet metal screw about 1 1/4 long down through the vent into the MW. I removed the screw and the fan started working again. The customer said that the roofer dropped some shingles down the vent and remove the MW to retrieve the debris out of the fan. The unit is operating as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78759
Kimo
Job Details: 08/22/2023
"Arrived onsite for DW that is leaking. Upon inspection I found the leak coming from the door, upon further inspection I found that the door was not sitting on the hinge properly causing the door not to close properly on the right hand side p, I advised it and tested the unit and found unit operating as designed no leaks"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Pflugerville, TX 78660
Chase
Job Details: 08/22/2023
"Arrived on site. Replaced three damaged doors, broken facia and nameplate. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Austin, TX 78703
Matthew
Job Details: 08/22/2023
"Arrived onsite for dispensing issues. Upon arrival inspected unit. Ran diagnostics and found F5/E2 latch issue, did not pertain to current issue. Ran checks and confirmed dispenser is functioning but is running out of detergent after 4-5 loads. Called tech line for assistance. Spoke to Rob.SR#7737149525. Found that consent rate may have been inadvertently changed. Unit was set to 2x which is the highest amount dispensed per load. Made adjustment to 4x for customer to monitor. Unit settings cycle over from 6x to 2x, could have been previously set to 6x , bumped and ch to 2x. Tech confirms dispensing components are functioning. Customer will monitor. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ06
Near Manor, TX 78653
Joe Z
Job Details: 08/22/2023
Arrived on site for door not closing correctly. Upon arrival test unit and found bottom interlock is not positioned properly. Reinstalled bottom interlock and test unit. Unit is operas designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78702
Luis
Job Details: 08/22/2023
"Arrived on site for door issues. Doors reading open with doors closed,called tech support ran multiple test from main control per tech support ordering ui control. Sr#7737150190; ordrng 1 W11664671 (Ui panel)"
We serviced a
WHIRLPOOL DRYER
Model WED49STBW1
Near Manor, TX 78653
Joe Z
Job Details: 08/22/2023
Arrived on site for not drying. Upon arrival test unit and vent test failed. Found cut off has failed. Replaced cutoff and unit heats correctly. Advised customer to have vent cleaned annually. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Liberty Hill, TX 78642
Maurice R
Job Details: 08/22/2023
"Arrived on site for oven time to fast. On inspection the unit was not setup with internet all the way. Customer is going to finish up the setup in see if the update fix the clock issue. Called WP tech line they said to,order the ui just in case the update does not fix the time issue ordering a UI W11600370. SR7737148283; ordrng 1 W11600370 (Ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78741
Matthew
Job Details: 08/22/2023
"Arrived onsite for unit not making ice. Upon arrival inspected unit. Removed ice bin and found unit is making ice. Customer stated was not making ice for about 2 weeks. She pulled the ice bin, then placed it back. Noticed after the unit began making ice again. Suspected obstruction. Currently under is functioning as designed. Customer will monitor. Job complete"
We serviced a
SAMSUNG COOKTOP
Model NA36N6555TG/AA
Near Austin, TX 78734
Leonardo
Job Details: 08/22/2023
Arrived on site to replace orifices. Replaced left side and right side. Went to replace center burner and 2 of the orifices are stuck will need to return with different tool to remove orifice. Reschedule for Thursday 8-31; schdld next appmnt for 8/31 THU !
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Austin, TX 78754
Vincent
Job Details: 08/22/2023
"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was dishwasher leaking. Tested and found the dishwasher not draining due to the drain plug still in the garbage disposal. I removed the plug and tested unit is now operating as designed. No leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78759
Kimo
Job Details: 08/22/2023
"Arrived onsite for a refrigerator that is not cooling properly upon arrival I ran a temp test and found Fc17*, I asked the customer how long has the unit been running and I was told about 3hrs. I the checked the evaporator and found that the frost pattern didnt go past the first coil which point sto a sealed system issue. I am ordering the compressor, access valve, evap and Uv drier office to reschedule ; ordrng 1 W11580057 (COMPRESSOR) and 1 Uvdrier (Uv drier) and 1 Accessvalve (Access valve) and 1 W11579351 (EVAPORATOR)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB10
Near Austin, TX 78758
Wesley
Job Details: 08/22/2023
Arrived onsite for gasket not sealing perfectly. Heat treated lower gasket. Unit is now operating as designed. All checks good.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97USYHS05
Near Lago Vista, TX 78645
Maurice R
Job Details: 08/21/2023
Arrived onsite for cooktop burner has no simmer flame. On inspection found that the medium setting is the same as the simmer setting. I adjusted all the burners to have a simmering flame. No gas leaks detected during service.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Manor, TX 78653
Matthew
Job Details: 08/21/2023
Arrived onsite for element out of position. Upon arrival inspected unit. Found element zip tied to upper rack from factory. Positioned element correctly and tested. Unit is operating as designed. Recommend customer leave on for 30 minutes to burn off shipping oils. Job complete
We serviced a
WHIRLPOOL DRYER
Model WED4985EW0
Near Georgetown, TX 78628
David Z
Job Details: 08/21/2023
Arrived on site to diagnose noisy dryer. Found unit number incorrect. Checked unit in 3402 and found no issues with this unit. Unit ran fine. Advised maintenance to follow up with correct unit.
We serviced a
WHIRLPOOL DRYER
Model WED8500DC0
Near Bastrop, TX 78602
Scott
Job Details: 08/21/2023
Arrived on site for no heat dryer . Unit is tumbling but not heating . Found cutoff and heater failed . Replaced both . Unit is heating properly . Clean a lot of lint out of unit . Recommended customer clean vents . Job complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Manor, TX 78653
Matthew
Job Details: 08/21/2023
Arrived onsite for unit not powering on. Found internal drum light is on. Tested and found timer shaft is seized and caused knob to fracture internally. Unit will need timer and knob replaced to correct the issue . Office to reschedule ; ordrng 1 W11566735 (Timer) and 1 W11675852 (Knob)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Round Rock, TX 78665
Paul
Job Details: 08/21/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replaced the icemaker and tested it. The new icemaker wouldnt go thru a harvest cycle. I found no voltage on L1 at the icemaker. I found the black jumper at the FC molex not snapped in the molex block correctly and corrected it. I tested the icemaker and it is working as designed now. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Del Valle, TX 78617
Matthew
Job Details: 08/21/2023
"Arrived onsite for unit not cooling properly after previous repair. Upon arrival inspected unit. Found both sections cool, but not ideal. Removed compressor compartment cover of inspection. Found no signs of dye and compressor running at 1 amp. Disassembled freezer compartment and found evaporator cover not secured properly causing change in air flow and frost to build on upper portion of evaporator constricting air flow. The rest of the evaporator has good fros pattern. Sent pics to service team. Thawed buildup and Secured evaporator cover and tested. Unit seems to be cooling properly job completed"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Austin, TX 78744
Matthew
Job Details: 08/21/2023
"Arrived onsite for unit not heating. Upon arrival inspected unit. Found power cord not connected properly, took pic. Also found supply missing L2. Showed customer. Customer will call landlord do address issues. Job complete"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Georgetown, TX 78633
David Z
Job Details: 08/21/2023
"Arrived on site to diagnose no drain washer. Tested unit and found it is draining, but has overflow and stuck key errors saved. Replaced control to resolve both issues. Tested unit and contlfirmed proper operation. Repair completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Austin, TX 78745
Joe Z
Job Details: 08/21/2023
Arrived on site to install previously ordered part. Replaced valve drawer assembly. Could not test unit. Unit is stored in warehouse behind sales floor. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Kyle, TX 78640
Andrey
Job Details: 08/21/2023
"Arrived on site to preform sealed system repair, replaced compressor, access valve and dye drier, vacuum system for 30 minutes, vacuum held good for 10, charged system with 47g of R600 refrigerant, powered on unit, evaporator started to develop good frost pattern, advised customer to monitor for next 24 hours to ensure proper cooling, at this time job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Austin, TX 78701
Luis
Job Details: 08/21/2023
"Arrived on site. Per service pointer had drain pan replaced,secured thermistor to correct location on suction line,secured evaporator to liner using clamps and zip ties,secured cover with 4 screws,changed defrost setting to basicAUTHO S16360"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Austin, TX 78704
Luis
Job Details: 08/21/2023
Key under matArrived on site for no cool. Powered unit on compressor powered on no frost forming on evaporator ordering a compressor and evaporator in case needed. Small work truck to park in parking lot garage area; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier uv) and 1 R600 (R600) and 1 Smalltrucktoparkinparkinggaragelot (Small truck to park in parking garage lot)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Blanco, TX 78606
Andrew
Job Details: 08/21/2023
Arrived on site to test unit for leaking. Found all water connections were secure. Ran diagnostics and found no error codes. Unit completed diagnostics with no issues. However did find excessive suds in sump when diagnostics was completed. Customer stated she is filling the dispenser with liquid detergent. Unit is supplied soft rain water. Advised customer on use of less soap. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, TX 78628
Vincent
Job Details: 08/21/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was the washer making noises. Tested unit and found the belt stretched out and the cam a bit worn out. Replaced both and retested and found unit still making squeaky noises. Im ordering a motor and returning with pre-screened parts. No leaks where observed during service. I scheduled to retur on 09/01/23; ordrng 1 W11026785 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Austin, TX 78729
Wesley
Job Details: 08/21/2023
Arrived onsite for over cooling occasionally. Made adjustments and advised customer on design and use and care. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Manor, TX 78653
Matthew
Job Details: 08/21/2023
Arrived to replace faulty rack and tub nuts (2). Replaced parts and tested. Unit is now functioning properly and no leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lago Vista, TX 78645
Maurice R
Job Details: 08/21/2023
Arrived onsite for dishwasher with a dent in the door. Installed the new ss skin on the dishwasher. Moved over all the parts the new skin and reinstalled it. No water leaks detected during service.
We serviced a
MAYTAG REFRIGERATOR
Model PTB2153GRQ
Near Johnson City, TX 78636
Andrew
Job Details: 08/21/2023
Arrived on site to test unit for water leaking from top of RC. Found water drain tubes were clogged. Unclogged lines and unit now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG OVEN
Model MEW9530FZ20
Near Austin, TX 78737
Andrey
Job Details: 08/21/2023
"Arrived on site to test unit for not turning off, customer stated that over time the cancellation button becomes unresponsive and he has to turn off oven at the breaker, tested unit found unit is heating properly but cancel button is acting erratic, will need to replace control and UI, ordering parts, office to reschedule ; ordrng 1 W11598231 (Control) and 1 W11624798 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78717
Paul
Job Details: 08/21/2023
Arrived onsite for an icemaker that stopped making ice again. On arrival the customer stated it had started working again. I tested the harvest and fill finding it working as designed. I found frost and ice built up on the end of the bale arm and container cover which looked like it had stuck the arm preventing it from moving making it think the bucket is full. I found frost build up on the bottom of the ice bucket. I tested the ice door and found it leaking air. The ice door and chute need to be replaced. Ordering W11423781 ice door and WPW10293212 chute. RS for Mon 8/28.; ordrng 1 W11423781 (Ice door) and 1 WPW10293212 (Chute)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78717
Kimo
Job Details: 08/21/2023
"Arrived onsite for a DW that has runs ton the front door panel. Upon inspection I found that the rust was deep in the steel and would not come out. Upon further inspection I found that the heater was malfunctioning and I believe that it was caused by the rust spot I found in it. I also found that the door hinges were making a loud squeaking noise when you opened the door due to rusty pivot points I am ordering the hinges, heater and returning with the door panel to replace. On 08/28/23; ordrng 1 W11178521 (Name plate) and 1 W10518394 (HEATER) and 1 W11612302 (Left Hand) and 1 W11612303 (Right Hand) and 1 WP8268961 (PAD) and 2 W10826179 (SCREW)s and 2 W11157086 (STUD)s"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS05
Near Briarcliff, TX 78738
Joe Z
Job Details: 08/21/2023
"Arrived on site for gas leak, upon arrival customer stated that unit is not leaking gas. Customer stated that center burner does not light and eventually can smell gas. Found burner head is sitting unleveled. Found scre only partially threaded in holder. Tried to tighten screw so that burner head can sit level and screw would not and instead broke in holder. Ordering center holder, center burner head and screws. Office to reschedule ; ordrng 2 W10758282 (Screw)s and 1 Burnerhead and 1 Orificeholder"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Bastrop, TX 78602
Scott
Job Details: 08/21/2023
"Arrived on site for evap frosting over again . Found drain tube not sitting properly causing an air gap . Pemagumed tupe , steamed out evap. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Austin, TX 78702
Luis
Job Details: 08/21/2023
"Arrived on site. Test ice maker fill failed power from icemaker to harness good no,power out of back cabinet diagnosed a broken wire in liner cabinet which can not be repaired informed autho"
We serviced a
JENN-AIR COOKTOP
Model JGC7636BS01
Near Blanco, TX 78606
Andrew
Job Details: 08/21/2023
Arrived on site to test unit for not ignoring properly and fire balls when igniting. Found unit working as designed on arrival. Caps and burners were on properly. Ac was running and flames were not affected by air flow. JennAir Techline is not recommending any parts replacements at this time. No leaks detected. Job complete. SR#7736925590
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Austin, TX 78728
Wesley
Job Details: 08/21/2023
Arrived onsite and found low pressure cooling sporadic and hi temps. Customer says unit was not right a week following the previous repair. No evidence of leaking in the compressor area or surrounding joints. Pulled vacuum and held without movement. For this reason charged system with 57g r600a and advised customer to call back in event of repeat symptoms. In event of repeat symptoms the evap should be prescreened as well as an extra access port of isolating possible areas of leaking. ; ordrng 1 W11550396 (Evaporator) and 1 W11506635 (Coupler)
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Georgetown, TX 78626
Vincent
Job Details: 08/21/2023
"Arrived on site for dryer, inspected unit and work area. Customers complaint was dryer not heating. Tested and found the gas turned off. I turned the gas back on and found unit operating as designed. No leaks where observed during service. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Austin, TX 78747
Joe Z
Job Details: 08/21/2023
Arrived on site for special project leds out. Upon arrival confirmed FC led is out replaced led and unit is operating correctly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Leonardo
Job Details: 08/21/2023
Arrived on site to test unit for gasket coming off. Found gasket broken repacked gasket test unit and unit test good job complete.
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Austin, TX 78744
Matthew
Job Details: 08/21/2023
Arrived onsite for unit oven not heating. Upon arrival inspected unit. Could hear unit trying to ignite. Disassembled and found igniter wire harness pinched between frame panel. Secured harness and reassembled. Tested and unit is functioning properly. Notified customer to allow to run for min 30 min for oils to burn off before first use. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Georgetown, TX 78633
David Z
Job Details: 08/21/2023
Arrived on site to install new freezer evap harness to resolve defrost issue. Replaced harness and set thermistor. Advised unit should resume normal temps in 1-2 days. Repair completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Round Rock, TX 78665
Paul
Job Details: 08/21/2023
Arrived onsite for a refrigerator to replace the previous diagnosed parts. I replace the RC crisper drawer frame and brace. The crisper drawers open correctly now. I replaced the FC left and right brackets. The FC door closes correctly now. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HS01
Near Manor, TX 78653
Matthew
Job Details: 08/21/2023
Arrived onsite for cracked cooktop. Upon arrival inspected unit. Found thermal crack on cooktop over dual power burner element . Replaced cooktop and tested. Unit is now. Functioning properly. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78747
Joe Z
Job Details: 08/21/2023
Arrived on site for noise when high speed fan is on. Upon arrival. Lowered unit from cabinet for inspection. Found damper installed incorrectly causing flap to rattle. Installed damper correctly. Test unit and is operating as designed. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGD506GSS05
Near Round Mountain, TX 78663
Andrew
Job Details: 08/21/2023
Arrived on site to test unit for flames not changing much from simmer to high. Adjusted flame height to recommended height. Found air vent directly about cooktop. Had customer turn on fan to adjust flames while air is being blown on cooktop. Would not recommend going any lower as air may cause igniter not to sense flames and may blow flames out. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Austin, TX 78758
Wesley
Job Details: 08/21/2023
Arrived onsite for cooling loss and determined the freezer evap frozen through. Unable to gain access to determined cause but ordering the heater and harness assembly due to case history molex failure. ; ordrng 1 W11650660 (Heater)
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Austin, TX 78757
Wesley
Job Details: 08/21/2023
Arrived onsite for doors not level. Doors do not have direct adjustment capability. Shimmed right rear corner of cabinet and used front frame set feet to achieve the best functional level possible. All checks good.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Cedar Park, TX 78613
Kimo
Job Details: 08/21/2023
Arrived onsite for a wall oven that is showing f9e0. Updating insulation I found that the unit was showing the code for incorrect wiring I asked the customer if they had a power surge/outage. And they said that the did and this issue started right after that. I then power cycled the unit and the tested it and found that unit operating as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS04
Near Austin, TX 78745
Luis
Job Details: 08/21/2023
"Arrived on site for no ice. Ran diagnostics E2 error code motor lost position,ordering another icemaker; ordrng 1 W11658802 (Icemaker)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC3
Near Austin, TX 78737
Andrey
Job Details: 08/21/2023
"Arrived on site to replace previously diagnosed drain hose, internal drain hose was ordered but external hose is whats needed, ordered correct part office to reschedule ; ordrng 1 W11551765 (External drain hose)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Sunset Valley, TX 78745
Leonardo
Job Details: 08/21/2023
Arrived on site to replace harness. Replaced main harness test unit and unit test good job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS05
Near Blanco, TX 78606
Andrew
Job Details: 08/21/2023
"Arrived on site to test unit for orange flames. Customer stated flames are now normal. Found no issue with flame mixtures but did find summer was too high. Adjusted flame height, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Cedar Park, TX 78613
Kimo
Job Details: 08/21/2023
Arrived onsite for a refrigerator with none functioning LEDs upstairs inside I found that the led in the fc was out I replace it and tested the door switch and found the door switch open as designed along with the rest of the LEDs. I am ordering the rh drawer stop because it broke when I was attempting to remove it.. d2c if possible.; ordrng 1 WPW10485089 (STOP-PAN)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Georgetown, TX 78633
David Z
Job Details: 08/21/2023
Arrived on site to diagnose refrigerator that was not producing ice. Tested unit and found ice was stuck on the bail arm. Removed ice but found the icemaker is actually stuck and not able to finish a harvest cycle. Replaced icemaker which filled and worked immediately. Repair completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Killeen, TX 76549
Tyler
Job Details: 08/21/2023
Arrived on site for dishwasher not draining and over filling with water . Upon arrival verified ACU was receiving and outputting 120vac down to drain motor but motor windings had broke open. Replaced drain motor then tested unit. Found it fill cycle water and drain as designed. No leaks present call complete
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Georgetown, TX 78626
Vincent
Job Details: 08/21/2023
"Arrived on site for washer, inspected unit and work area. Customers complaint was washer will start to bounce around and hit the wall. Tested unit and found the washer not going out of balance. Per service pointer to replace basket. Im ordering the wash basket and office to schedule when parts are available. No leaks where observed during service.; ordrng 1 W11172199 (Wash basket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Austin, TX 78750
Paul
Job Details: 08/21/2023
Arrived onsite for a refrigerator making a loud noise. I found the dampener grinding making the loud noise. I replaced the dampener and tested the refrigerator. All is working as designed. Call complete.
We serviced a
KITCHENAID VENTHOOD
Model KVWB606DSS4
Near Leander, TX 78641
Kimo
Job Details: 08/21/2023
Arrived onsite to install previously diagnosed parts. Upon arrival I installed the new control and tested unit several times and found unit operating as designed
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Georgetown, TX 78628
Paul
Job Details: 08/21/2023
Arrived onsite for a washer with a broken lid strike. I replaced the lid strike and tested the lock in manual loads. The door lock is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bastrop, TX 78602
Scott
Job Details: 08/21/2023
Arrived on site for washer making grinding noise . Found nut on cam had started to come off causing cam not engaging properly . Replaced cam and belt . Ran diagnostics and all checked normal. No water leaks detected at this time. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Maurice R
Job Details: 08/21/2023
Arrived onsite for oven not holding time. On inspection found the clock was 4 hrs off. Ask the customer if it was connected to the internet. He said at 1 time it was. I found that it was not connected anymore. Connect it to the internet and will download the new IOS to the UI. Customer will call if software updates fix the issue. Ordering the ui in case the upgrade doesnt fix the problem.; ordrng 1 W11600370 (Ui)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV03
Near Leander, TX 78641
Maurice R
Job Details: 08/21/2023
"Arrived onsite for rc door gaskets were torn. I replaced both RC gasket, did not see any issues with fc gasket. No water leaks detected during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD602ESS01
Near Leander, TX 78641
Maurice R
Job Details: 08/21/2023
"Arrived onsite for freezer with ice. On Inspection found the Bottom of the fc had sheet of ice. Pulled the drawers and shelf and found the drain hole frozen over. I pulled the evap cover and there was no icing on the evap. I steamed the drain open and it started to drain once the ice was cleared. Tested the heating element in it was 22 ohms. Tested bi metal and it was 18 ohms, it should be 45 ohms. Replaced bi metal. No water leaks detected during service."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Killeen, TX 76541
Tyler
Job Details: 08/21/2023
Arrived on site for dryer with broken knob and not starting. Upon arrival found metal clip and knob cracked. Replaced knob and tested unit. Found dryer working as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED8000DW0
Near The Hills, TX 78738
Joe Z
Job Details: 08/21/2023
Arrived on site for not drying correctly. Upon arrival ran diagnostics and got error code F4-E3 restricted airflow. Ran vent test and test failed. Customer will have vent cleaned and call back if issues continue. Job complete
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Holland, TX 76534
David Z
Job Details: 08/21/2023
Arrived on site to replaced broken blower wheel causing dryer noise. Replaced blower wheel and tested. Verified noise gone. Repair completed.
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Copperas Cove, TX 76522
Tyler
Job Details: 08/21/2023
Arrived on site for refrigerator needing previously diagnosed fc door. Upon arrival confirmed failure and installed part. Found door gasket sealing as designed call complete