"Arrived on site to inspect refrigerator ice maker not producing ice. Upon further inspection, I tested temps in the FC=8 degrees. When I went to remove the ice bin, I found it full of ice. The customer advised that the dispenser wont dispense the ice. I tested the dispenser and found the motor functioning but no ice being dispensed. I pulled the ice bin out and found a large block of ice in the bin (photo). I removed the ice maker and found the fill tube chute clogged with ice and when the ice maker fills with water, the water is overflowing the chute into the ice bin. I cleaned the ice maker and ice bin and when I went to clean the ice box I found the fill tube dripping with water. I removed and replaced the dual valve and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."

"Arrived on site to inspect range oven not heating. Upon further inspection, I removed the racks and bottom panel and tested the bake function. I found the ignitor illuminating, but it was taking longer than 20 seconds to heat. I removed and replaced the ignitor and tested and unit is operating as designed. No gas leaks detected during service, job completed."

Arrived onsite for a MW with no power. I checked for power at the wall but the breaker was not triggered. I tested the MW using a different wall outlet and for that the MW was operating as designed.

Arrived on site for no power. Upon arrival test polarity and there is no power at outlet. Plugged unit into another outlet and unit operates as designed. No leaks present at this time.

Arrived on site to test unit for oven not working. Test unit and found bad glow igniter. Replaced igniter. Test unit and unit test good. Preheated oven to 350?

"Arrived on site for noise and freezing issue. Customer provided recording of noise,noise due to water hitting heater while in a defrost cycle,normal. Adjusted temp setting to prevent freezing in fresh food"

"Arrived on site. Found a defective freezer led module,per service pointer replaced defective led module,all leds working as designed. AUTHO S191AQ ; used 1 W11601310 (Led module) from stock"

"Arrived on site to diagnose washer that was leaking and did not spin out rugs. I examined the unit and found no error codes present. I ran a clean washer cycle and found a large amount of suds, and a leak coming from the door as well. Found debris sandwiched between the door and bellow, causing the leak. I cleaned the debris and retested and found no further leaks. Found no other issues with unit. Rugs cause unit to bang around and stop the cycle due to being heavy and unable to distribute the load equally, leading to off balance issues causing unit to stop. Advised to limit rugs in unit, regular loads should be working as designed at this time. Repair completed."

"Arrived on site to diagnose washer that was not fully completing cycles and left some clothes wet. I examined the unit and found the unit largely off level, requiring a 3/4 inch adjustment to center the basket on 2 corners. I used a level to confirm improvements and calibrated the unit. Verified with customer present and unit in a high speed spin there is no further abnormal vibration or noise. Found minor wear in the hub, if issue returns we can replace the hub. But unit is working as designed at this time. Repair completed."

"Don site for washer, making a squealing noise during random cycles at the beginning of fill/sensing cycle, as well as intermittently during rinse and spin. Upon arrival found cam assembly had worn belt markings and belt was stretched. Also found inlet valve intermittent with water flow(water pressure to valve was good). Replaced valve, splutch asm and belt. Found unit working as designed with no abnormal noises. Call complete"

Arrived onsite and replaced the control and main harness and water valve due to confirmed l1 dryer circuit failure. Unit continues to trip breaker upon being plugged in. Verified proper set up and installation. Confirmed proper voltages and polarity at wall outlet. Management to initiate diagnostic with techline.

"Arrived on site and replaced cooktop surface diagnosed by previous technician. After replacement customer confirmed it is working properly, job complete"

"Arrived on site and inspected refrigerator and found water flow from dispenser is very weak. Moved refrigerator Forward and found waterline was pinched by installation team, took one picture. After relocating waterline and resetting refrigerator back into place dispenser is working properly, job complete"

Arrived onsite for dryer smelling like gas. Upon arrival inspected unit. Disassembled and found leak coming from burner assembly. Called safety team for documentation. Safety team approved replacement of assembly. P\L W16URR1WPL1. Replaced assembly and tested. Unit is now functioning properly. No leaks present at this time. Job complete

"Arrived onsite for dryer taking a long time to dry. Upon arrival inspected unit. Inspected ignition components and all were good. Ran air flow test and passed. Unit is drying but according to customer, its leaving clothes damp at the end of a cycle and customer is having to run an additional 15-20 minutes. Notified customer that its possible the sensors are not picking up on the remaining moisture in the drum. Customer will run 2 test. 5 towels on sensor mode and 5 towels on timed dry. Its possible sensor mode is stopping prematurely. Customer will reply to office with outcome. If timed dry functions better, recommend replacing sensors and sensor harness. Job complete"

"WDF520PADM9 Arrived to inspect drying. The customer had an end-of-first-year inspection and the report showed deficiencies of the unit. The first listed deficiency was the lower rack wheels loose. The inspection showed listed them as angled and possibly loose, but the angle of the wheels is part of the design of all four and I verified them operational. The report showed water bending at the end of a cycle and I tested within service test mode. All functions were present and the unit filled, circulated, dispensed, heated with the correct amp draw and cycled as designed. The customer does not regularly use the machine and they do not use or need rinse agent and I suspect that was the cause of the mention within the report. The only deficiency I found was the RO drinking waters rejection water drain line was co-located with the dishwasher drain and I advised the customer that is not advised by the manufacturer and to ensure the disposal does not clog, or have the drain line moved, which is the preferred method. Operational test good, no leaks observed during service."

Arrived on site to replace fill valve. Replaced valve test unit and unit tamest good job complete

"Arrived on site for refrigerator, inspected unit and work area. Customers complaint was icemaker leaking. Tested unit and found poor water pressure removed filter and water pressure was back to normal. Customer provided new filter and I replaced it and worked fine. Tested icemaker and found it was not returning back to home position. Replaced icemaker and re-tested and passed. Unit is now operating as designed no leaks where observed during service. Job completed."

Arrived onsite for concerns with unit regularly not spinning out well. Determined quick wash and small loads were the most common As not many clothes are used. Also bedding. Found oversuds error and f8e1 error. Determined valves are operating properly and customer is using proper quantity of HE detergents. Cleared codes and tested function. All base functions are operating as designed. Slow drain function. Cleared debris out of drain trap. Unit is now operating as designed. Advised customer on findings and best use and care principles. All checks good.

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-failed motor. Cleared the code and continued with testing. The water dispensed into the tub and the motor failed to come on. I advanced through testing and the dispenser, drain pump and element all operated as designed. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."

"Arrived on site and inspected refrigerator and found heat gun was not used by previous technician to smooth out gasket. After correcting this confirmed customer is happy with the result, job complete."

"Arrived on site and found washer is unplugged, when connected to power drain pump is running constantly. Previous technician has already Replaced control board. Blew into pressure hose and it is not clear inspected pressure hose and found it is kinked near connection to tub after resetting position pressure hose is clear and washer will complete a Calibration cycle and then an automatic diagnostic cycle. No further repair is required at this time, job complete"

WRF993FIFM00 Arrived and installed previously diagnosed and ordered parts. I followed up with the customer about the units operation since the last service call and all issues were remedied. No leaks observed during service.

"WTW7120HW0 Arrived to inspect noise. The customer presented a video of the machine during spin and a loud squeal could be heard. I removed and replaced the gear case, slider and rotor and re-calibrated. The unit operated as designed within service test mode and no errors were generated. No leaks observed during service."

"Arrived on site to follow up on washer that was banging and walking. Examined unit and found 1/3 inch of play from the basket on the gearcase shaft, and unit off level. Found teeth on hub worn down, likely due to off balance/overload conditions. I replaced the hub and leveled unit. Calibrated. Ran a wet load on spin to show customer rhe movement is miminal with a balanced load, but the load is heavy. Advised reducing load size to allow for better performance. Repair completed."

"Arrived on site to diagnose range with elements that are not staying on. Customer advised the units won't stay red hot all the time on the front and rear left burners. I tested the burners and found that they are cycling and working as designed. I adjusted the switches to confirm all burners are working and cycling. I advised maintenance and the customer this is working as designed, and that the burners are cycling properly. No failures found with unit, advised cycling is normal. Repair completed."

Arrived on site to diagnose washer that was not removing all soap from the unit and clothes. Customer said they would rinse more than once and still have some soap on the clothes. Checked for error codes and found no codes present. Checked under unit and found no gearcase oil present. I ran through diagnostic and verified all functions working as designed. I changed out the control and blew out the pressure hose to resolve any pressure related issues. Advised to reduce powder soap usage by 50%. Called and reported findings to Tech Line who had no additional recs. SR 77362817456. Repair completed.

"Arrived on site and found saved error codes 4/3, 6/1, attempted to run a diagnostic cycle and found Wash motor has failed. After replacing wash motor confirmed it is working normally, sent videos of wash motor running and drain pump working properly to KB/service management. Also confirmed heating element is working at the end of the diagnostic cycle. Discussed correct detergent usage with tenants and importance of running water at kitchen sink until its hottest point before starting dishwasher, job complete"

"Arrived on site to test unit for missing brackets, confirmed that brackets were needed, installed brackets and secured DW, tested unit is now running as designed, no leaks detected job complete"

Arrived on site to test unit for noise and white residue on clothes. Found noise was when shifting from agitate to spin and vice versa. Noise is normal and part of operation. Unit is supplied soft water and soap build up causing white residue. Advised to run periodic clean cycles and use less soap as soft water is causing build up and appearing on clothes. No leaks detected. Job complete.

Arrived on site and replaced previously diagnosed stops. Unit now working as designed. Job complete.

"Arrived onsite to test unit for ice maker issues, tested unit found ice maker producing ice and is running as designed but customer stated that it is to cold in RC, tested baffle on test 3 and found it not closing all the way, replaced baffle, unit is now functioning as designed, job complete"

"Arrived on site to test unit for catching on fire, tested unit found inside of cavity charred from burning plastic food cover, multiple places were it has arced out, found no issues with wave guide and unit is heating, called tech line to determine what happened, per tech magnets in food cover couldve got exposed and started to arc, but recommend to replace rack hooks, glass turn table and use touch up paint on all burn spots SR#7734206612, called safety and reported my findings, got authorization to proceed with repair W16UMA1WPL1, explained to customer that I was authorized to proceed but customer does not want any repairs done do to this issue happened already and he does not want to burn home down, he will be calling whirlpool to get a replacement, if the customer wants to proceed he will call and reschedule, job complete"

"Arrived on site to test unit for leaving clothes wet at end of cycle, tested unit found shift actuator engaging, replaced part and tested, when it gets to spin the motor just makes a buzzing noise, replaced capacitor, inspected gear case, no signs of oil leaking, ran through multiple diagnostic cycles, unit is now running as designed, no leaks detected job complete"

"Arrived onsite to test unit for rattling noise, tested unit found blower running constantly and rattling, removed back panel and found thermostat connector disconnected and inside the blower, damaging blower and thermostat, replaced blower and thermostat and tested, u it is now running as designed, job complete"

Arrived ed on site to inspect unit for gap on both sides of grill cover. Replaced grill cover and advised gaps are not able to be adjusted as trim pieces are stationary and not adjustable. No leaks detected. Job complete.

Arrived on site for no ice. Ran diagnostics bf error code diagnosed a defective icemaker. Replaced defective icemaker ran harvest test passed ran fill test passed

"Arrived on site for noise complaint. Found loud vibration noise from evaporator cover and fan cover,adjusted both covers noise no longer present"

Arrived on site for unit not operating. Upon arrival ran diagnostics and got error code F7-E1 basket speed fault. Ran manual test and motor only hums during spin and agitate. Found capacitor is out of capacitance. Need to replace capacitor. Replaced capacitor W11428524. Test unit and is operating as designed. No leaks present at this time. Job complete

Arrived onsite for dishwasher not working. The customer showed me the over flow float that ended up on the heating element. Replaced the float and tested the unit. The unit is operating as designed and no water leaks detected during service.

"Arrived onsite for MW not working. On install the display was blank and the keys had no response when touched. I pulled power for 20 seconds and power came back on to the unit. I tan a cup water for 2 mins, then ran it for 2.5 minutes it was working as designed. Told customer to call if it has issues again. It never failed while I was there."

Arrived on site for refrigerator not dispensing water. On inspection found the water reservoir frozen. I took a heat gun to unfreeze the reservoir. Water started to flow after about 5 minutes after the use of the heat gun. I sealed the evap cover that the reservoir sits next to. The rc evap thermistor tested good. The unit is operating as designed and no water leaks detected.

"Arrived onsite for previously diagnosed parts. Installed the motor and Blower wheel. Tested unit and the dryer heated and was spinning, tested for ten minutes. Unit operating as designed."

Arrived on site for a range that is flashing an F3 E0 (temperature sensor out of range) error code. Check resistance on the oven thermostat and found it completely open. Replace the thermostat and tested the unit. The unit began to work and operate as designed. Call complete.

"Arrived on site for refrigerator needing previously diagnosed sealed system. Upon arrival reconfirmed issue and found leaks in evap coil and access port on compressor causing contamination to leak into compressor and lock it up. Replaced v drier, compressor, access valve, and evap coil. Pulled vac and recharged system with 44g of r600. Found no leaks and unit cooling as designed. Call complete"

Arrived on site to test unit for unit not starting. Test unit and found striker not making contact with door latch. Adjuster door striker test unit and unit test good job complete.

"Arrived on site to test unit for not operating properly, tested unit found all components are activating properly ran through full diagnostics, unit is running as designed, no leaks detected job complete"

"Arrived on site to replace previously diagnosed control and sensor, replaced and tested, unit is now running as designed, job completed"

Arrived onsite for a washer that is making a loud Squeaking noise when in spin. Upon running the machine I found that the squeaking noise coming from the back panel of the unit flexing and rubbing against the chassis. I adjusted the panel and found that the noise when away.

Arrived onsite for a refrigerator with broken/ torn door gasket. Upon arrival I replaced the door gasket and found unit operating as designed

Arrived on site for a dryer that is not eating. Inspected unit and work area. Customer advised that the unit issue had been taken care of due to his old dryer being 120 voltage dryer. He advised that you found out he needed a 240 V outlet for his dryer and it is all been resolved. Call complete.

"arrived on site for a dishwasher that is not cleaning the dishes. Inspected unit and work area. The customer advised the unit does wash and clean their dishes, but that the dishes end up with at the end of the cycle. They also advised that sometimes the user interface does not accept their selections. Ran the unit through diagnostics and found an F9 E1 (slow drain), F9 E2 (drain pump electrical problem), and F6 E4 (float switch open) error codes. Ran the unit through an auto test and the unit ran as designed. The customer advised that the unit has always been empty of water and has not left water inside of the dishwasher but that the heater just doesnt seem to work as well as it used to. I called Whirlpool Techline and spoke to Rob SR# 7736260021. He advised that the issue was with over sudsing, and that this was a Usen care issue. He advised that because the unit does complete the water cycles and just does not dry. Does not mean that the unit had a problem. Advise with the float switch and draining error codes that that would be a clear indicator of oversuds. He advised to have a customer run a clean dishwasher cycle and to switch to liquid soap. Advice to make no repairs on this unit and that the unit is working as designed. Cole complete."

on site for a refrigerator that is not cooling. Inspected unit and work area. The customer advised of the unit does cool but he has temperature concerns with the unit as some of his milk has been expiring. Took temperatures on the refrigerator and freezer and found the refrigerator at 33?F. Check the freezer and found it at 0?F. The customer advised that hes been using it meat temperature probe to check temperature of the refrigerator and it has not gotten below 40? even set at 33?F. Did advise the customer that the issue may be with his temperature probe not being submerged into water or anything showing product temperature. Found no evidence of any defrost issues of any kind. Did advise the customer of the unit is working as designed. Call complete.

"Arrived on site for a washing machine that is making sound as it spins. Inspected unit and work area. Customer advise the sound had seemingly gone away, but it tends to be worse with heavy duty cycles. Test of the unit and could not get this sound replicate. Gained access underneath and found that the slider was partially Warren potentially causing the issue. Replaced the slider and tested the unit. The unit began to work and operate as designed. Call complete."

"Arrived on site for a washing machine that wont turn on. Inspected unit and work area. The customer attempted to show me how the unit would not turn on and the unit turned on showing a loss of power. She started a cycle on this unit started to spin, fill, and agitate. I ran the unit three diagnostics and found an F2 E1 (UI stuck key) error code. Around the unit through an auto test in the unit ran as designed. Had the customer try the unit two more times with the unit starting a cycle each time. Did advise the customer that it is possible they just had a power outage or a loss of power at the outlet. The unit is working as designed. Call complete."

Arrived on site for refrigerator needing previously diagnosed ice bucket. Upon arrival reconfirmed issue and installed bucket. Found dispenser working as designed. Call complete

Arrived on site for refrigerator not making ice. Upon arrival confirmed issue and found bucket empty. After further testing found ice maker had failed. Replaced ice maker and tested. Found no leaks and unit working as designed. Informed customer to give unit 24 hrs to stabilize temps. Call complete

Arrived on site for refrigerator needing previously diagnosed rc module. Upon arrival installed part. Found lights working as designed. Call complete

Arrived onsite for a washer that in not agitating or spinning. Upon inspection I found that the motor would attempt to run but it would just hum. I replace the cap and tested the unit and found unit operating as designed.

"Arrived onsite for a dryer to replace previous diagnosed parts. I replaced the support rollers, idler bracket, belt, and the heating element. I found nothing wrong with the thermostats. I tested the dryer and found it quiet, heating, and working as designed. Call complete."

Arrived onsite for a wash that is making a loud noise when in use. Upon running the unit I found that there was a noise like something hitting metal. Upon further inspection I found that there was a comb that was left in the basket of the machine. After removing the comb I tested the unit and found all functions are normal and no noise present.

Arrived onsite for a refrigerator that is tripping the breaker as soon as it is turned on. The customer tried a different outlet and it tripped that outlets breaker. The breaker was off when I arrived and when the customer turned it on the UI illuminated and the breaker tripped. I did a visual check of the harnesses in the control box and in the compressor compartment seeing nothing wrong. I disconnected L1 and the neutral molex connector from the main control then reset the breaker and it didnt trip. I disconnected all the loads from the main control and reconnected L1 and neutral then powered on and it didnt trip the breaker. I powered off and added one molex connector at a time then powered the unit back up and could not get the breaker to trip again. After connecting all loads and powering back up the refrigerator is working as designed and all loads are functioning properly. I explained to the customer to load it up with minimum food supplies for a couple of weeks and monitor it. Call complete.

Arrived onsite for a refrigerator that is still not defrosting. On arrival I inspected the evaporator and found it with a normal frost pattern with the frost slightly thicker on the lower two coils. I found the FC at -7 degrees and the RC at 39 degrees but the customer stated that it was at 37 before she started opening it up. I found the dampener and the return vent in good condition and the evaporator fan working as designed. I went over the setting adjustments with the customer and showed them where the return air vent was and explained to not block it with product. At this time the unit is working as designed. I found the door gaskets in good condition. I did find some small gapping at the bottom between the chassis and liner. If the lower coils frost up again we will need to return with white sealant and close the gaps up. Call complete.

Arrived onsite for a washer that will not drain and go into spin. Upon inspection I found the drain hose was installed too far down the stand pipe causing a slow drain issue and I also found a cloth under the wash plate. I checked the gearcase and found it good. I tested the unit several times and found unit operating as designed.

Arrived onsite for a rand the will not ignite in the oven. Upon inspection I found that the igniter was burnt out. I replaced it and tested the unit and found the unit operating as designed.

Arrived onsite to replace faulty latch. Replaced latch then tested. Unit is now functioning properly. Job complete

"Arrived onsite for faulty compressor. Upon arrival inspected unit. Confirmed faulty compressor. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is now running and cooling. Job complete"

"Arrived on site for continued issues of not washing correctly. Upon arrival ran diagnostics and there are no saved error codes. Ran a normal cycle and unit is operating correctly. Contacted techline for assistance. Explained to tech of issues customer is having . All recommendations have already been addressed with customer. Had customer demonstrate loading, detergent use and cycle selections and all is correct. Tech said that unit is operating as designed. There is no repair to be made. Tech gave SR# 7736258264. Gave customer phone number to whirlpool customer service. Job complete"

Arrived on site for unit making noise. Upon arrival. Customer demonstrated the noise. Heard noise coming from drum while turning. Removed drum for inspection. Found a couple of inches of the drum felt was not attached and causing a clunking sound when the drum would turn. Re attached the felt and test unit . Unit is operating as designed. Job complete.

Arrived on site for burning smell. Upon arrival inspected unit and found plastic spoon melted to element. Ran diagnostics and there are no saved error codes. Ran automatic test. Unit operates correctly. Inspected heater and is good. Contacted SAFTEY team. Let them know the finding. Tech gave SR# 7736195962. Unit is operating as designed. No leaks present at this time. Job complete

Arrived on site for door locked and error code F9-1 long drain. Upon arrival unplugged unit to reset control. Restored power and door unlocked. There is standing water in tub. Ran diagnostics and got F9-E1 log drain. Forced drain and pump energized just got small trickle of water. Disassembled the front of unit to access drain pump. Inspected drain pump and found filter completely blocked with debris. Uploaded pic on SD. Cleared all debris and test unit by running a quick cycle. Unit is operating as designed. No leaks present at this time. Job complete

"Arrived on site to test unit for not washing. Found error f4e3(motor not engaging). Ran diagnostics and verified motor receiving proper voltage but not engaging. Replaced wash motor, unit now working as designed. No leaks detected. Job complete."

Arrived on site and installed new air tower and evap cover to resolve noise present. Verified fans working as designed. Repair completed.

"Arrived on site to inspect refrigerator fresh foods section no cool. Upon further inspection,I tested temps in the FC=8 degrees and RC=57 degrees. I placed the unit in diagnostics and tested the fans and found the FC fan not operating. I checked the thermistors and found the FC evap thermistor open and there is a ball of ice on the cap tube. ordrng 1 WPW10290745 (Evap harness) and 1 W11024089 (Evap fan motor) and 1 WP67003924 (Thermistor cover)"

"Arrived on site to test unit for error f2e1(stuck UI button). Also found cooling fan making vibration sound. Recommend replacing left blower, control and UI. ordrng 1 WPW10464534 (UI) and 1 WPW10245511 (Blower)"

Arrived on site to test unit for both back burner not igniting. Found and igniters replaced igniter test unit and found left side working now but right side still not coming on found bad terminal wire. ordrng 1 WP74005890 (Terminal wire)

Arrived on site to test unit for left side not igniting. Will need to replace spark module. Will order new module; ordrng 1 WB13K10054 (Igniter module)

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Did confirm the customers complaint and ran the unit to an auto test. Found the unit Woodfill, and when it came to agitation, the control turned itself off. Drained out the water and diagnostics due to the unit not clearing out the water when power was restored to the control. Check voltage to the unit when I ran the unit through manual agitation. Did not find the voltage drop below 119 V when the control will turn itself off. Ran an extension cord to another outlet on another breaker. Still had the same issue on the other outlet. I called whirlpool techline and Spoke to Steve SR# 7736079035. He had me run several checks and resistance checks, and advised that he still was unsure about the power supply to the unit due to the control turning itself off. He was the only other issue could be a lower harness issue, but did advise he was unsure whether or not that would work. Did go over that with the customer and the customer advised they would prefer to replace the wire harness as a last ditch effort.; ordrng 1 W11233718 (Lower harness)"

Arrived onsite for a washer that will not lock and makes a bad noise when spinning and agitating. The customer stated it started the noise and she turned the machine off at the breaker but when turning it back on it started running on its own. I determined it was the drain pump that came on because the tub still had water in it. I tested the unit and duplicated the grinding sound finding the motor pulley stripped. I found the door lock working properly. The motor pulley needs to be replaced and the leveling feet need to be lowered all the way when we return. ordrng 1 WH03X32217 (1/2 HP MOTOR PULLEY & NUT)

Arrived onsite for unit missing bracket to install. On inspection looking for the bracket that holds the chimney up by the ceiling on a vent hood. ; ordrng 1 Bracketforchimney (The bracket they put by the ceiling to attach the chimney for the vent hood.)

"Arrived on site to inspect dishwasher noises. Upon further inspection, the customer advised the unit makes a loud groaning noise during the wash cycle. I placed the unit in diagnostics showing no error code and tested. The unit completed testing as designed. Ran another test and I could hear a faint groan noise. I am ordering the sump/motor assembly and scheduled return service for 04/28/23. Returning tech will need to use their floor protector when pulling the unit out as glass tile floor will scratch. No water leaks observed during service.; ordrng 1 W11460945 (Sump/motor assembly)"

Arrived on site to test unit for unit leaking. Test unit and found broken tub. Will need to order new tub office to reschedule ; ordrng 1 W11513977 (Tub)

"Arrived on site for ice maker not making ice . Ran harvest and IM is hanging up . Replaced icemaker ,re ran harvest . All checked normal. Also found the teeth on ice bin broken off . Ordering bin . Call to set return ; ordrng 1 W11251049 (Ice bin)"

"Arrived onsite for a refrigerator that is not dispensing ice. Upon inspection I found that the ice dispenser was not copper. The auger motor did not turn on when I pushed. I made sure that the control was not locked. Turn off ordered auger motor solenoid. Ice door. Coupler, bracket. Office to reschedule ; ordrng 1 W11671282 (MOTOR) and 1 WPW10169511 (COUPLING) and 1 W11307588 (BRACKET) and 1 WP2152713 (SOLENOID) and 1 W11423787 (DOOR-ICE)"

Arrived on site for refrigerator needing previously diagnosed isolation valve. Upon arrival customer stated unit wasnt cooling. Confirmed both compartments at room temp. Found compressor shutting on and off continuously. Found equalized psi at 60. Found running pressure would immediately jump to 0/100 under 2 seconds. Found compressor locking up. Will need office to reschedule once availability of parts is known.; ordrng 1 W11592009 (Compressor) and 1 W10843121 (Non uv drier) and 1 Oilllessgauges (Oillesss gauges) and 1 Nitrogen (Nitrogen)

Arrived on site to test unit for oven giving error code. Found control erro. Ordering new board office to reschedule ; ordrng 1 W11548749 (Control board)

Arrived on site for cycle not operating properly. Upon arrival ran diagnostics and got error code F2-E1. Everytime testing agitation or spin control will just power off. Need to replace control. Ordering control. Offer to reschedule ; ordrng 1 W11607637 (Control)

"Arrived on site for oil on floor . Found oil leaking on all parts underneath. Customer also mentioned latch issues sometimes. Ordering control, latch ,gearcase . Set return 4/28. ; ordrng 1 W11502823 (Control) and 1 WPW10482836 (Latch) and 1 WPW10276397 (Pump)"

"Arrived on site for dishwasher, inspected unit and work area. Customer explained it starts to leak around 40 min into the cycle. Used the clear door to see if the spray arms where moving and found the lower spray arm cracked from one section and allowing more water to come out. Replaced both spray arms and re-tested. Unit looks to be working as designed. No leaks where observed during service. Job is completed. ; O-emld tckt"

Arrived on site to test unit for low cool. Found internal temp was 60 degrees. Accessed evap and found frost ball around cal tube and suction tube. Customer stated unit worked good for a few weeks. Recommend sealed system replacement as potential restriction with in system. Needing 2 hrs and SS tech on return visit. Unit is r134a. Office to reschedule. ; ordrng 1 W11507067 (Evap) and 1 W11125124 (Compressor) and 1 WPW10143759 (UV) and 1 W10913906 (Access)

"Arrived on site to inspect range cooktop burner(s) not functioning properly. Upon further, the customer advised that the front right burner doesnt ignite properly. I tested all burners and found all but the front right operating as designed. I found the ignitor is arcing downward and sometimes all over the place and not straight up as the others do. I attempted to adjust the burner head, cap and ignitor and nothing seemed to correct it. I am ordering the front right burner head and scheduled return service for 05/01/23. No gas leaks detected during service.; ordrng 1 W11485872 (Front right orifice holder)"

Arrived onsite and found unit power cycling board when motor activated for spin or agitation. Replaced capacitor. Unit is still shorting and overloading the control. Ordering control based on unit case history for this problem. ; ordrng 1 W11607637 (Control)

Arrived onsite for a refrigerator with a door that will not seal properly. Upon arrival I attempted to replace the gasket but torn it. I reinstalled the old one the and secured it the best I could and ordered and new door office to reschedule ; ordrng 1 LW10648584 (DOR-FIP) and 1 W10249195 (Door gasket)

Arrived on site for refrigerator making intermittent humming vibration. Upon arrival confirmed issue and found no failures in fc/rc areas. Found drier as well as condenser coils making contact with different areas in of compartment. Used sound pads and adjusted lines. Found noise no longer present. Call complete ; ordrng 2 W11113654 (Pads(truck stock))s

"Arrived on site for IM not working. On inspection found the thermistor is open on the old unit. I installed the new ice maker and the thermistor was open on it to. I took a look at the wires on the fc door and they were good, I then used the test button on the IM and it ran though a harvest, home position and a fill test and it all worked. I could not use the units self test to do any of the test (harvest,fill etc) on the old or new IM. Going to order a control board and another IM; ordrng 1 W11546935 (IM) and 1 W11558182 (Cntl brd)"

Arrived onsite for oven door handle and glass not working. On inspection found the Handel was minor a screw and the front glass had slipped down a 1/2 inch in there is a gap on top now. Ordering a new front glass.; ordrng 1 W11176456 (Front glass) and 1 W11178521 (Name plate)

Arrived onsite and determined the motor to dispense ice not actuating. Replaced motor. Symptom unchanged. Ordering controls to repair. Advised customer on findings. All else checks good. ; ordrng 1 WPW10200659 (Control) and 1 WP2318054 (Control)

"Arrived on site and inspected dryer and found it is not heating, disassembled dryer and found heating element has failed. Prescreen heating element is incorrect, Correct one will need to be ordered.; ordrng 1 WP3387747 (Heating element)"

"Arrived on site for a refrigerator that is leaking water into the refrigerator section. Inspected unit and work area. Customer advised that the unit seems to be leaking water from around the door seal between the ice door and the icebox heater facia. Did confirm the customers complaint And found the gaskets for the ice door not sealing properly. Tested the ice box heater, facia, and found no heat coming from the facia in use. Ordering the icebox heater facia and ice door and the office will need to contact customer about return date due to limited parts availability. ; ordrng 1 W11399564 (Ice door) and 1 W11645701 (Heater fascia)"

"Arrived onsite to replace broken glass, customer stated that she spoke to whirlpool and she was assured that the entire door will be replaced do to glass was replaced previously and it broke again, spoke to office and was authorized to order all parts necessary to assemble a new door, ordering hinges,top and bottom cover, outer glass and inner glass, door handle brackets, screws and handle, badge and left and right support towers, office to reschedule ; ordrng 1 W10894054 (Door handle) and 1 W11178521 (Name plate) and 2 W11240518 (Hinges)s and 2 W11428245 (Door handle screws)s and 2 W11389703 (Cross supports)s and 1 W11105139 (Top trim) and 1 W11209792 (Left door support) and 1 W11232008 (Right door support) and 2 W11104748 (Inner door seal)s and 1 WPW10535767 (Inner glass) and 4 W10837731 (Bracket screws)s"