We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Manor, TX 78653
Wesley
Job Details: 10/12/2023
Arrived onsite and found unit operating frozen fill spout. Updated the m/s and cleared the fill spout. Tested the valve. Unit is now operating as designed. All checks good. Cycled and filled while onsite.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Elm Mott, TX 76640
Jonathan M
Job Details: 10/12/2023
"Arrived on site for a refrigerator that wont make ice. Inspected unit and work area. Took temperature of the freezer section and found it sitting at -1?F. Tested the icemaker and found that it would not turn. Attempted to remove the icemaker, but was unable to. Found the backside of the icemaker cover catching on something. I called Whirlpool Techline and spoke to Robert SR# 7737543721. He advised us to go ahead and yank it out and let him know if there was any damage done to the cabinet. I was able to successfully remove the icemaker and replaced the icemaker. Tested the unit and found the unit harvest and filled as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Belton, TX 76513
Sterling
Job Details: 10/12/2023
On arrival verified complaint of spray arm came off the sump. Visual check of sump shows no stress or damage. Replaced spray arm and operational check good. No leaks detected during time of service. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704KPS2
Near Georgetown, TX 78633
Miguel
Job Details: 10/12/2023
Arrived on site for dishwasher not working. Will not power on. Found light switch to power dishwasher was off so dishwasher had no power. Ran diagnostics and found no errors. All components working as designed. No leaks. Call complete. Unit is IW
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Nolanville, TX 76559
Tyler
Job Details: 10/12/2023
"Arrived on site for refrigerator not cooling and making a loud noise. Upon arrival confirmed failure and found large defrost issue in fc with ice frozen all over evap coil and frozen around fc evap motor, found the following results for thermistors and heater P5-1&2(6.31k),3&4(13.4k), 36.1ohms. Found 124 from hi control to heater in defrost mode. Called techline and reported findings Sr#7737538832. Was instructed based on findings that ui logic wasnt registering when unit needed to defrost. I replaced ui and hv control as well as evap motor asm. Instructed customer to give unit 24 hrs to stabilize temps after I removed all ice from coil and installed parts. Call complete"
We serviced a
KITCHENAID OVEN
Model WOS51EC0HS20
Near San Marcos, TX 78666
Matthew
Job Details: 10/12/2023
Arrived onsite for unit with no display. Upon arrival inspected unit. Inspected wiring and found loose connection. Verified proper voltage to unit but found discrepancy. Inspected further and found Breaker was tripped. Customer stated breaker has recently tripped several times. Ran components test and all components passed without error. Customer stated unit tripped last when heating to 425 degrees. After components test ran cycle at 425. Unit was functioning properly. Notified customer that components that would cause a breaker to trip all test good. Unit is now functioning properly. Advised customer to have builder to replace breaker
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near San Marcos, TX 78666
Matthew
Job Details: 10/12/2023
Arrived onsite to replace previously diagnosed parts. On arrival found that customer did not give 24-48 hr thaw. Customer stated after previous tech made adjustments the noise and ice buildup stopped. Inspected and and found no buildup. Did however see the freezer door issue. Door was not closing properly allowing warm air in thru the bottom left side. Replaced brackets that included rails. Tested and door is now closing properly. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78738
Leonardo
Job Details: 10/12/2023
"Arrived on site found stopper was missing from top rack, instructed customer proper re-install of stopper. Tested unit unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Georgetown, TX 78633
Gerald
Job Details: 10/12/2023
WRS315SDHM08 arrived on site to inspect refrigerator making noise. Upon arrival I found the unit to be operating as designed. Inspected and found evidence of prior freeze up on the evaporator cover. Also found gapping in the chassis on the lower left FC compartment. Adjusted to solve gapping issue. Tested and made sure the evap heater and thermistor were within operating range. Advised the customer on use and care of the unit. No water leaks observed during service.
We serviced a
WHIRLPOOL RANGE
Model WOS51EC0HS20
Near Kempner, TX 76539
Tyler
Job Details: 10/12/2023
"Arrived on site for wall oven randomly showing of PF error message on display without tripping breaker. Upon arrival found no errors in diagnostics, upon further testing found ACU sending stable voltage to ui but ui would randomly shut down and restart. Found ui wouldnt connect to WiFi and couldnt be updated. Ordering W11600370 ui (stainless) to complete repairs. Office to reschedule once availability of part is known. Call complete ; ordrng 1 W11600370 (Ui stainless)"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Pflugerville, TX 78660
David Z
Job Details: 10/12/2023
"Arrived on site to diagnose washer that was not powering on. Tested unit and found it does power on, but just buzzes when you start a cycle. Found failed capacitor causing the failure. Customer said it was also very loud / vibrates a lot when it's spinning. I checked the basket and found a good amount of holes were not punched out, so I'm ordering a new basket and gearcase to resolve the noise and vibration. There's also some coins in the washplate that may be making the noise as well. Office to schedule when we get all needed parts. ; ordrng 1 W11395618 (Capacitor) and 1 W11513243 (Basket) and 1 W11164183 (Gearcase)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78721
Wesley
Job Details: 10/12/2023
Arrived onsite for leaking determined leak is coming from damaged tub weld. Ordering tub to repair. Office to reschedule. ; ordrng 1 W11409865 (Tub)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Elgin, TX 78621
Joe Z
Job Details: 10/12/2023
"Arrived on site for not dispensing ice. Upon arrival inspected unit and container is full of ice. Customer states that it makes ice, it just does not dispense. Found fc door intermittently does not reach switch. Need to order square spacer. Office to reschedule ; ordrng 1 Wp2177331 (Square)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Austin, TX 78747
Luis
Job Details: 10/12/2023
"Arrived on site. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hutto, TX 78634
Blake
Job Details: 10/12/2023
Arrived on site to inspect single wall oven. The touchscreen is not working. The touch buttons do work but the touchscreen on the display does not. I tried resetting the breaker and found no change. I found the harness connection good. I am ordering the UI to resolve. Office to order parts and schedule service. ; ordrng 1 W11600370 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Pflugerville, TX 78660
David Z
Job Details: 10/12/2023
"Arrived on site to diagnose dishwasher not powering on or running. Tested unit and found it unresponsive. Checked voltage at control and found 120 at control. Replaced the control and traced wires to terminal block. Found the neutral wire on the power cord and harness fried, causing the failure. Ordering new power cord and harness to resolve. ; ordrng 1 W11590537 (Wiring Harness) and 1 W11365011 (Power Cord) and 1 W11132441 (Terminal Block) and 1 W11660284 (Console)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Elgin, TX 78621
Joe Z
Job Details: 10/12/2023
"Arrived on site for not washing. Upon arriving ran diagnostics and got error code F4-E3 wash motor not operating. Inspected unit. Got correct voltage to motor, just not energizing. Need to replace sump and motor. Replaced sump and motor. Test unit and is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Round Rock, TX 78665
Lou
Job Details: 10/12/2023
"Arrived on site to inspect dishwasher error codes. Upon further inspection, I found the unit display showing error code F6E1-no communication with UI. Attempted to clear the code and place in diagnostics, but the control panel failed to respond. I removed the outer door panel and inspected inside the door and found the vent gasket badly crimped allowing steam to enter inside the door and get to the UI causing it to short. I am ordering the vent and gasket and CNOTE-LSO PER CUSTOMER REQUEST and will return with the UI and control panel. Unit left turned off for safety and no water leaks, other than the vent gasket, observed during service.; ordrng 1 W11649995 (Vent) and 1 W11545539 (Gasket) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near San Marcos, TX 78666
Matthew
Job Details: 10/12/2023
Arrived onsite for failed microwave element support bracket. Replaced support (1). Unit is functioning properly. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS00
Near Cedar Park, TX 78613
Maurice R
Job Details: 10/12/2023
"Arrived onsite for refrigerator with no water or ice production. On inspection the water was working fine, but the ice maker did not pass 2 of the test. It could not home and the thermistor said it was 2 warm, the fc was -2. Gain access to the icemaker and found a small black of ice on top of it. Ordering a icemaker and fill tube heater. No water leaks detected during service. ; ordrng 1 W11577195 (Icemaker) and 1 WPW10554299 (Fill tube heater)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Georgetown, TX 78633
Miguel
Job Details: 10/12/2023
Arrived on site for washer making a noise. Customer has video of washer making a knocking noise. No error codes stored. Ran diagnostics and found noise during agitate was loud. Removed rotor. Removed cam. No evidence of any oil. Found wear on slider. Replaced slider. Adjusted level. Verified operation. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ02
Near Riesel, TX 76682
Jonathan M
Job Details: 10/12/2023
"Arrived on site for a refrigerator. That is not making ice. Inspected unit and work area. The customer advise if the unit does make ice, but it does not make nearly as much rice as it used to. They advise that it is taking the icemaker four days to make recorders in a bin of ice. Check temperatures in the freezer and found temperatures at one degree Fahrenheit. When I had to replace the icemaker assembly and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Austin, TX 78739
Scott
Job Details: 10/12/2023
"Arrived on site , replaced gear case slider and clutch. Ran diagnostics, all checked normal. No water leaks detected at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Andrey
Job Details: 10/12/2023
"Arrived on site to test unit for no ice production, tested unit found kinked water line, secured water line properly and tested water is now filling into ice maker, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Andrey
Job Details: 10/12/2023
"Arrived on site to test unit for no ice production, tested unit found kinked water line, do to water line being kinked for such a long time the water developed a permanent bend, secured water line properly and tested ice maker filled with water properly, stated to maintenance that if ice production stops, replace water line, at this time unit is running as designed, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Briarcliff, TX 78669
Leonardo
Job Details: 10/12/2023
"Arrived on site to replace consoleper PR. Replaced console, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WED8500DC1
Near New Braunfels, TX 78132
Andrew
Job Details: 10/12/2023
Arrived on site to test unit for squealing noise. Found idler was seized. Replaced idler and belt. Unit now working as designed. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBBR306ESS01
Near Dripping Springs, TX 78620
Andrey
Job Details: 10/12/2023
"Arrived on site to replace right wheel assembly, valve, fill tube heater and potentially housing, attempted to remove unit but unit side trim is behind the cabinet and cant be successfully removed with out heavy scratches to the cabinet and potentially the floor since right side wheel is broken, spoke to customer the in order to get the repair done contractor will need to remove left and right cabinet trim so the unit can be pulled out properly office to follow up with customer and reschedule ; O-emld tckt"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near New Braunfels, TX 78132
Andrew
Job Details: 10/12/2023
Arrived on site to test unit for not cooling. Unit was unplugged on arrival. Powered unit on and found compressor pulling .8amps. Frost pattern started to develop on evap coils. Applied bubble solution to all potential leak points and found no signs of refrigerant leak. After unit was running about 15mins frost pattern started to seize and would not form beyond first two coils. Recommend replacing compressor and evap for potential restriction in evap. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11547313 (Compressor) and 1 W11572047 (Evap) and 1 W10574478 (Exchanger) and 1 WPW10143759 (UV drier) and 1 W10913906 (Access valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Manor, TX 78653
Wesley
Job Details: 10/12/2023
Arrived onsite and found new filter would not seat properly due to print from old filter blocking proper engagement. Corrected. Advised customer on repair. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Austin, TX 78733
Leonardo
Job Details: 10/12/2023
"Arrived on site to check unit for repeated f8e0 after console replacement. Upon closer inspection found both fans spinning but code f8e0 threw shortly into heating of cavity. Found error code f6e6 indicating appliance manager is faulted. Error code f6e0 indicating the user interface faulted as well. Error code f2e1 indicating shorted key pad as well. Called tech line per notes, tech line stated to replace harness, blower and keypad. Will need to order console. sr7737125349 Office to reschedule ; ordrng 1 W11600643 (Console) and 1 2hourjob (2 hour job) and 1 2manjob (2 man job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Pflugerville, TX 78660
Wesley
Job Details: 10/12/2023
Arrived onsite for hi temps and found 30 in freezer and 50f in fridge. and found large evidence of leak from compressor to condenser joint. Slow loss of cooling. Ordering compressor and returning to repair due to likelihood of contamination. ; ordrng 1 W11547313 (Compresor)
We serviced a
WHIRLPOOL DRYER
Model MED4500MW0
Near Temple, TX 76504
Jonathan M
Job Details: 10/12/2023
"Arrived on site for a dryer. That is not heating. Inspected unit and work area. Checked voltage and polarity and found both were good. Disassembled the back and tested all heating components. Found the thermal cut off open. Replaced the thermal cut off and tested the unit. I found that with the vent hose attached, The unit was not ventilating properly as there was a huge gush of heat after you opened the door within five seconds. Checked temperature using a k-type probe inside of the unit and found the temperature exceed 214?F before stopping the cycle. Found temperatures increase to 250?F after the door was left open for three or four seconds. Did advise the customer the issue is most likely with their venting due to a lack of airflow movement. Checked the vent going outside and found it was clogged, but did find that the vent hose going through the wall is about 10 feet long. Did advise the customer to have that cleaned prior to further use of the unit. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Liberty Hill, TX 78642
Miguel
Job Details: 10/12/2023
Arrived on site for drain tube hitting back wall. Ran diagnostics and confirmed drain is working properly.used zip tie to hold it to water lines. Completed full service cycle with not hitting. Call complete.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Round Rock, TX 78681
Lou
Job Details: 10/12/2023
"Arrived on site to inspect washer out of balance. Upon further inspection, the customer advised the suspension was bad on the unit and it was getting off balance with every load. I pushed down on the tub assembly and it popped right back up without much movement telling me the suspension rods are fine. I placed the unit in diagnostics showing no error codes and tested and it operated as designed. I removed the basket and inspected and I found some of the holes in the sides were not punched out fully. I advised the customer of my findings and made recommendations for use and care. I am ordering the basket and office to scheduled return service due to the availability of the part. Returning tech to replace the basket and suspension rods. No water leaks observed during service.; ordrng 1 W11513243 (Basket)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Jarrell, TX 76537
Gerry C
Job Details: 10/12/2023
WMH31017HS09 Arrived to correct paint issue. I taped off the area and applied paint to the affected section. The paint mismatch was corrected and the customer was satisfied with the repair. I advised they run the low speed blower for an extended period to prevent odors and facilitate drying.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Austin, TX 78747
Matthew
Job Details: 10/12/2023
Arrived onsite for unit not cooling in either section. Upon arrival inspected unit. Found compressor overloaded and relay clicking. Unit will need sealed system repair. Covered under 5yr. Unit has Copper cap tube. Need sealed system technician for 2 hrs; ordrng 1 W11574734 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (UV Dryer) and 1 R600 (R600) and 1 Nitrogen (Nitrogen) and 1 W11598434 (Evap) and 1 2hr (2 hr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Andrey
Job Details: 10/12/2023
"Arrived on site to test unit for not cooling, customer stated that power is constantly cycling, tested unit found relay on control clicking on and off, replaced HV control and tested, the constant clicking is now gone, all fans are running and responding to diagnostics, unit is now running as designed, job complete"
We serviced a
AMANA DRYER
Model NED4655EW
Near Austin, TX 78744
Wesley
Job Details: 10/12/2023
Arrived onsite and found tweezers in the tread causing noisy rotation. Removed tweezers. Was also advised the timer freezes and will not complete a cycle at 40 minutes. Ordering timer to repair. ; ordrng 1 W11043389 (Timer)
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Temple, TX 76502
Sterling
Job Details: 10/12/2023
On arrival verified noise complaint. Visual verification of gearcase showed no wear or damage. No oil or belt debris. Unit is brand new. Ran diag mode found no error codes. Ran auto test and found no noises or issues during component test. Found customer was using the wrong detergent for the unit. Advised customer on proper use and care as well as proper loading of clothing. Operational test good. Job complete no leaks detected during service.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Andrey
Job Details: 10/12/2023
"Arrived on site to test unit for not agitating, tested unit found belt slipped off shredding it, replaced belt and tested, unit is now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW2
Near Austin, TX 78729
David Z
Job Details: 10/12/2023
"Arrived on site to diagnose dryer that was not powering on. Examined unit and found a burnt and severed L1 wire. I was able to repair the wire and swap the terminal block from truck stock, 279320 part. Customer will need a new power cable since L1 on the cable was burnt as well. Unit should be working properly once a new cable is installed. Repair completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Austin, TX 78737
Luis
Job Details: 10/12/2023
"Arrived on site for no water or ice. Found frozen water tank due to air leaking out between fan scroll and air tower,defrosted tank and fill tube,added sealer to gaps between fan scroll and air tower ran diagnostics tested icemaker fill passed tested water dispenser passed."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Temple, TX 76504
Jonathan M
Job Details: 10/12/2023
Don site for a washing machine that is making a screeching sound during the spin portion of the cycle. Inspected unit and work area. I did confirm the customers complaint and checked underneath the unit. Found the cam and belt worn. I asked the customer about what kind of loads she runs and she did advise that she washes her comforters and rugs in the unit. I explained to her that that can cause premature issues like the one she is dealing with currently and to take those bigger loads to the laundromat instead. Found the gear case fully intact and that actuator shifter working as designed. Replaced both cam and belt and tested the unit. The unit began to working operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Georgetown, TX 78626
Lou
Job Details: 10/12/2023
"Arrived on site t range oven not heating. Upon further inspection, I tested the unit and found the ignitor not arcing properly and the burner not igniting. I removed and replaced the ignitor and retested and unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Pflugerville, TX 78660
David Z
Job Details: 10/12/2023
"Arrived on site to diagnose refrigerator that had a stuck freezer door. On arrival attempted to open door and found it would not budge. Did not see any ice on the rails or around the door at all. Used some force and tried to open door again and had the door mounts on the right side pull out of the door. I was able to remove it at this point and found a huge ice formation in the rear right of the freezer compartment from leaking water. Based on the source and the amount this looks like the reservoir has been leaking directly into thw freezer from the return vent. I provided the customer with some epoxy to use on the door dlecrew mounts while a new door is ordered. Called findings and info to tech line, SR 7737541805. Tech line recommended using epoxy to hold tue door mounts in until replacement door is shipped, and to replace the leaking items in the RC along with the brackets. Customer advised to defrost unit and allow 24 hours for the epoxy to cure on the door before reattaching. Customer requested replacement of unit, but I advised that muse be discussed with customer service. Ordering new door and parts to resolve the leaking. Office to schedule when all parts present. ; ordrng 1 W11346622 (Reservoir) and 1 W11548535 (Double Valve) and 1 W11666461 (Water Tube) and 1 WPW10330991 (Left Bracket) and 1 WPW10330993 (Right Bracket) and 1 W11435342 (Freezer Door) and 1 WPW10714545 (Freezer Door Gasket)"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Manor, TX 78653
Blake
Job Details: 10/12/2023
Arrived on site to inspect single wall oven. The customer recently had an inspection done and the oven was flagged for not heating correctly. I ran the unit through diagnostics and found no stored error codes. I ran a bake cycle to 350 and tested temperatures through multiple heat cycles. The unit preheated in 12 minutes. I averaged the temperatures and found them very close to the set temperature. The unit is operating as designed at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Austin, TX 78751
Luis
Job Details: 10/12/2023
"Arrived on site for condensation in fresh food compartment. Found gasket not sealing to cabinet,remolded fresh food door gasket checked door seal good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Bastrop, TX 78602
Joe Z
Job Details: 10/12/2023
Arrived onsite for not making ice. Upon arrival inspected unit and found icemaker tray is seized a halfway turned. Removed icemaker. Test harnes and getting correct voltage. Need to replace icemaker. Replaced icemaker and test unit. Unit is operating as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Andice, TX 78628
Maurice R
Job Details: 10/12/2023
Arrived onsite for refrigerator not cooling. On inspection the unit was on and it was not cool in the fc or the rc. I heard the start device trying to start the compressor. I did a amp draw on the compressor and it would draw 29 amps at first then drop to 13 amps. Then it shut off and try again few minutes later. I installed a new cap and start device on the unit and had the same results. Ordering a sealed system. Office to schedule appointment when all parts are in. ; ordrng 1 W11574734 (Compressor) and 1 W11598434 (Evap) and 1 W11109499 (Drier) and 1 W11504447 (Tube) and 1 W11504431 (Coupler)
We serviced a
JENN-AIR COOKTOP
Model JGCP548HM00
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/12/2023
1948 Arrived on site and replaced previously diagnosed orifice holder and converted properly to LP. Unit now working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE304LPA1
Near Austin, TX 78730
Scott
Job Details: 10/12/2023
Arrived on site for washer not starting . Ran diagnostics and got 7-1 error code . Unit shuts down in diagnostics and flashes motor code . Ordering sump and motor set return 10/19. ; ordrng 1 W11460946 (Sump and motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near San Marcos, TX 78666
Andrew
Job Details: 10/12/2023
Arrived on site and replaced previously diagnosed evap and compressor. Charged system with 140psi of nitrogen and found no signs of refrigerant leaks. Vacuumed system and charged to specs. Unit immediately started to form frost pattern on evap as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78745
Luis
Job Details: 10/12/2023
"Arrived on site. Freezer cooling correctly food and ice cream hard,temp reading 5? ran icemaker harvest test passed,water filled half way in icemaker tray tested water dispenser weak flow,with and with out filter per customer unit has always had weak flow but icemaker worked in the beginning. Found mullion divider extremely hot,removed upper cover fan running,removed front cover to allow better air flow will return with a new icemaker and condenser fan; ordrng 1 W11623099 (Cond fan) and 1 W11626124 (Icemaker)"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Round Rock, TX 78665
Lou
Job Details: 10/12/2023
"Arrived on site to inspect washer lid with rust. Upon further inspection, I found the lid rusted in the back left and right corners and in the middle on the right side (photos). I removed and replaced the lid and tested and when the unit began to agitate, the washplate failed to move and the unit began to make a loud gear grinding noise. I tilted the unit back and found gearcase oil on the pulley shield (photo). I removed the shield and found more gearcase oil on the pulley and belt (photo). I am ordering the gearcase, cam, belt, capacitor, actuator, main control and CNOTE-LSO PER CUSTOMER REQUEST and schedule return service for 10/19/23 (MS). I recommended the customer not use the unit until repairs have been made. No water leaks observed during service.; ordrng 1 W11454738 (Gearcase) and 1 W10721967 (Cam) and 1 W11213879 (Belt) and 1 W11212745 (Actuator) and 1 W11227944 (Capacitor) and 1 W11502823 (Main control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Hutto, TX 78634
Blake
Job Details: 10/11/2023
Arrived on site to inspect side by side refrigerator dispensing issue. The customer is experiencing ice clogging in the dispenser door and melting and dropping on the floor. I ran the ice maker and found everything working properly. The dispenser door is opening and closing properly. The ice container is dropping ice after the ice dispenser switch is let off. I am ordering the ice container to resolve. No leaks observed during service. ; ordrng 1 WPW10558423 (Ice container)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Temple, TX 76501
Sterling
Job Details: 10/11/2023
On arrival verified complaint of no drain. On visual inspection of drain found broken harness. Ordering harness. Rescheduled for 10/17 no leaks detected during service. ; ordrng 1 W11643701 (Lower harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02A
Near Meadowlakes, TX 78654
Maurice R
Job Details: 10/11/2023
Arrived onsite for refrigerator with water around the icemaker. On inspection the customer showed me where the water was building up at. I found A gap at the bottom and the top of the unit causing moisture to enter right next to the IM. Ordering a pivot block and the moulin. No water leaks detected during inspection. Office to reschedule when parts arrive. ; ordrng 1 W10806457 (Moulin) and 1 WPW10344432 (Pivot block)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM8
Near Austin, TX 78745
Scott
Job Details: 10/11/2023
"Arrived on site ,replaced harness . Ran diagnostics. Unit is filling and washing . All passed tests . No water leaks detected at this time . Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Pflugerville, TX 78660
Blake
Job Details: 10/11/2023
Arrived on site to inspect refrigerator dispensing issue. I verified low flow once again. I found good pressure with the filter removed. I removed and replaced the filter head and tested. I found no change. I removed and replaced the filter the customer provided and now found good flow. I called Whirlpool techline and spoke with Steve 7737533427. Steve recommended checking the pressure from the supply line. I did this and found very good pressure but found a lot of debris floating in the water. I showed the customer the debris. I flushed more water out of the supply line and found no more debris. I instructed the customer that the water quality may be clogging the filter prematurely. I recommended the customer get their water tested or look into added water filtration systems. The unit is operating as designed at this time. No leaks observed during service.
We serviced a
MAYTAG DRYER
Model MED6630HC2
Near Lorena, TX 76655
Jonathan M
Job Details: 10/11/2023
Arrived on site for a dryer that is making a rattling sound during operation. Did confirm the customer complaint and found the motor causing the issue. Replace the motor and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Kyle, TX 78640
Matthew
Job Details: 10/11/2023
Arrived onsite for glass shelf. Job completed
We serviced a
WHIRLPOOL RANGE
Model WFE364LVS0
Near Killeen, TX 76542
Tyler
Job Details: 10/11/2023
Arrived on site for range needing previously diagnosed ACU. Upon arrival reconfirmed failure and installed part. Found range and oven working as designed and heat without reseting. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Liberty Hill, TX 78642
David Z
Job Details: 10/11/2023
"Arrived on site to diagnose dishwasher with some rust and is not running loads. I tested the unit and found the lower rack chipping and rusting, and the wash motor not running. Replaced sump and motor assembly. Verified sump and motor working as designed, returning 10/17 with lower rack.; schdld next appmnt for 10/17 TUE !"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Austin, TX 78723
Joe Z
Job Details: 10/11/2023
"Arrived on site to install previously ordered parts. Upon arrival,spoke with customer and due to being after 6pm and being a 2 hour job, customer would rather reschedule . Office to reschedule ; schdld next appmnt for 10/17 TUE !"
We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Belton, TX 76513
Sterling
Job Details: 10/11/2023
"On arrival verified washer noise compliant. It was not in a pattern and sounded like a coin. Customer states main,y heard during agitate. Found a dime beside the agitator rolling around in the small space beside it. Removed dime and that noise went away. Retested during diag mode and found another click sound during agitate. Found stator bolt slightly loose. Removed and verified it had blue loctite and reseated it in place. Noise stopped. Operational test good. No leaks detected during service. Job complete."
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Austin, TX 78729
Paul
Job Details: 10/11/2023
Arrived onsite for a dryer making noise. I found the noise getting caused from back pressure on the vent. The vent that is on the machine is a spring coil vent and I advised the customer to add two elbows and a rigid aluminum vent to keep this from happening. The dryer is working as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Liberty Hill, TX 78642
David Z
Job Details: 10/11/2023
Arrived on site to diagnose dishwasher not finishing cycles. Found the wash motor completely dead and not pumping any water. Replaced wash motor and verified proper operation. Unit drains properly. Repair completed.
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS05
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/11/2023
Arrived on site to test unit for RF burner not igniting. Found burner was not converted to LP properly. Converted burner and verified other burners converted properly. Unit now working as designed. Job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA00
Near Austin, TX 78746
Wesley
Job Details: 10/11/2023
Arrived onsite for overheating counter complaint and found unit installed properly under a rock counter top. All base functions operating as designed. Condenser fan working. All checks good.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Austin, TX 78747
Leonardo
Job Details: 10/11/2023
"Arrived on site to inspect unit for loose glass door cover. Upon closer inspection found loose screws on bottom of door. Tightened screws, tested unit, unit is running as intended. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Kyle, TX 78640
Matthew
Job Details: 10/11/2023
Arrived onsite for condensation still forming on freezer gasket. Called techline. Leon-7737398511. Sent pictures of installation. Tech replied strips not installed properly. Sent reference for proper placement. Tech recommended reordering strip kit. Customer also stated unit has to be Set to 41 degrees to keep from freezing foods in fresh food section. At 41 degrees items are maintained and not freezing but customer states that thats too high. Ordering strips and air damper; ordrng 2 W11159728 (Foam strips)s and 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ2
Near Belton, TX 76513
Sterling
Job Details: 10/11/2023
On arrival verified complaint of leak.found wrong parts ordered. Tub rack mounts were incorrect. Ordering w11553484 left hand and w11580025 right hand. Rescheduled for 10/17.; ordrng 1 W11553484 (Tub mount 3rd left hand) and 1 W11580025 (Tub rack mount 3rd level)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Temple, TX 76502
Sterling
Job Details: 10/11/2023
On arrival verified complaint on no spray from lower arm. Ran diagnostic test and found wash pump not activating. Found main control not sending voltage to wash pump and pump was at 7 ohms. Replaced main control and voltage reached the wash pump but wash pump only clicked. Replaced wash pump and ran diag test again. All operational test good. No leaks found during service. Job complete.
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Copperas Cove, TX 76522
Tyler
Job Details: 10/11/2023
Arrived on site for dryer not heat8ng. Upon arrival confirmed failure and found f4e4 and f4e3 in diagnostics. After further testing I found element grounded out and broken. Replaced element and retested unit. Found dryer heating as designed. Call complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Liberty Hill, TX 78642
David Z
Job Details: 10/11/2023
Customer unavailable today. Rescheduled for 10/17. Customer clarified the issue is the middle rack will only pull out 1/4 of the way. Ordered additional parts.; ordrng 4 W11561080 (Rack wheels)s and 2 W11561204 (Track)s
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near New Braunfels, TX 78130
Andrey
Job Details: 10/11/2023
"Arrived on site to replace previously diagnosed two right switches and front right element, replaced and tested, unit is now operating properly, job completed"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Seguin, TX 78155
Andrey
Job Details: 10/11/2023
"Arrived on site to test unit for no operating problem, tested unit found failed capacitor, replaced and tested unit is now running as designed, no leaks detected job complete"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS01
Near Waco, TX 76712
Jonathan M
Job Details: 10/11/2023
"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the main wire harness and ran the unit through a normal icemaking session. Found the unit continue to short cycle before any major ice was being built up. I called whirlpool techline again and spoke to Leon SR# 7737463650. He advised that based on all the service history on this machine, the issue would be with the external drain pump, and advised us to unplug the unit from the external drain pump and plug it into the wall. He advised to watch and see if it made a slab of ice because if it did, the external drain pump was causing the failure. I did just that and found the unit still short cycle, even without the unit being plugged into the external drain pump. I called whirlpool, techline back and spoke to Kurt SR# 7737463650. He advised that the unit would be sent to review again. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Georgetown, TX 78633
Gerry C
Job Details: 10/11/2023
KRFC704FPS05 GP arrived on site to inspect refrigerator ice maker not working. Ran the general ice maker test and the unit passed. Tested the ice maker fill valve and the unit did not produce any water. Tested voltage at the board and did not receive proper voltage. Replaced the control board and retested and the ice maker filled as designed. Informed the customer on use and care of the unit. No water leaks observed during service.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC0
Near Lorena, TX 76655
Jonathan M
Job Details: 10/11/2023
"Arrived on site for a washing machine that is making sound to the beginning, middle, and end of the cycle. Started up a wash load and confirmed a grinding sound almost immediately upon the unit trying to spin. Checked underneath the unit and found the cam, belt and shifter all worn. Got authorization for parts and replaced all three components. Tested the unit and the unit began to work and operate as designed. Call complete.; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Leander, TX 78641
Miguel
Job Details: 10/11/2023
Arrived on site for oven power vent being broken. Found vent damaged on right. Removed door. Replaced lower vent. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, TX 78660
Blake
Job Details: 10/11/2023
Arrived on site to inspect side by side refrigerator. I found the vibrating noise is due to the condenser vibrating on its mounts. I installed noise dampening shims to correct the noise. I also removed and replaced the FC door and tested. The unit now operates as designed. No leaks observed during service.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Fort Cavazos, TX 76544
Tyler
Job Details: 10/11/2023
Arrived on site for washer randomly flickering lights on ui display and not turning on. Upon arrival confirmed failure and found ui flickering and not responsive. Found voltage intermittent to ui but found no voltages drops and a stable polarized 121vac from outlet to control. Replaced ui and found same issue occuring. Rescheduled customer for 10/17/23 to complete repairs with new ACU. Ordering W11627413 ACU; ordrng 1 W11627413 (Acu)
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFC
Near Waco, TX 76710
Jonathan M
Job Details: 10/11/2023
"Arrived on site for bay range that wont turn off the right front burner. Inspected unit and work area. The customer advised that whenever they plug the unit in, the right front burner will sit on high and will not turn off regardless of the setting I did confirm the customers complaint and checked the infinite switch. Found the outer ring turning on and off in accordance with the infinite switch. I did find the infinite switch, making and breaking. Spoke to SW, and was advised that the issue is likely with the relay board and potentially the limiter. Bring the parts in the office. Will need to contact the home warranty from authorization as well as contacting the customer what parts are made available.; ordrng 1 316442063 (Power supply board) and 1 316442112 (Relay board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Cedar Park, TX 78613
Miguel
Job Details: 10/11/2023
Arrived on site for washer making noise. Customer says noise at end of spin cycle. No error codes recorded. Ran test a few times and was able to hear the grinding of gearcase. Removed drum. Replaced gearcase and cam. Verified operation. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Lago Vista, TX 78645
Maurice R
Job Details: 10/11/2023
Arrived onsite for cooktop not igniting. On inspection the burners on the unit if you turn them on to fast they will not ignite. If you do not turn it off immediately then when go to turn it off it while ignite when the knob pass the ignition setting and cause a fire ball. Customer want to know how to disable the ignition when you are turning the burner off. Informed the customer that it is the way it was designed.Sr7737535582.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Kyle, TX 78640
Leonardo
Job Details: 10/11/2023
"Arrived on site to test unit for leaking water during cycle. Upon closer inspection found drain motor not connected properly. Connected drain motor correctly, tested unit, unit is running as intended. No leaks present at this time. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hutto, TX 78634
Blake
Job Details: 10/11/2023
Arrived on site to install previously diagnosed and ordered parts. I removed and replaced the drain pump and tested. The unit now operates as designed. No leaks observed during service. Office to receive payment.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Georgetown, TX 78633
Gerry C
Job Details: 10/11/2023
WRS571CIHZ04 GP arrived on site to install previously diagnosed and ordered part. Inspected the unit to verify necessary repairs. Noticed that the new parts provided were not the parts needed. Ordering tube for return service. No leaks of the water supply observed during service.; ordrng 1 W11533098 (Tube)
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Troy, TX 76579
Jonathan M
Job Details: 10/11/2023
"Arrived on site for a washing machine that is making irregular. Sounds in the last few minutes of the cycle. Inspected unit and work area. The customer showed me a video of what was happening. I checked underneath the washer and found the rotor bolts completely, detached from the rotor. Reattach the Rohner bolt and taking it with some Loctite. Tested the unit and the unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Andice, TX 78628
David Z
Job Details: 10/11/2023
Arrived on site to install new lid on dryer due to scraped lid. Replaced lid and verified proper function. Repair completed.
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW09
Near Georgetown, TX 78626
Maurice R
Job Details: 10/11/2023
"Arrived onsite for previously diagnosed parts. Informed the new gaskets on the refrigerator. The fc is now sealing correctly, and the rc now has suction on the door when you try to open it. The unit is operating as designed and no water leaks detected during service."
We serviced a
WHIRLPOOL OVEN
Model JGRP648HL01
Near Austin, TX 78733
Wesley
Job Details: 10/11/2023
Arrived onsite to repair spark igniter issue left oven and found wiring connectors to left oven bake and right oven broil loose and disconnected. Crimped quick connects for snug fit. Reinserted to ignitors. Unit is now operating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Uhland, TX 78640
Matthew
Job Details: 10/11/2023
Arrived onsite to replace faulty basket. Replaced basket and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Leander, TX 78641
Kimo
Job Details: 10/11/2023
"Arrived onsite for a washer that is making a screeching noise when in spin. Upon arrival the customer showed me a video that confirmed the issue I was not able to duplicate the noise. I checked under the agitator, the gearcase and the cam and found them all good, I replaced the motor as the noise could be coming for it when it heats up enough customer is aware that this is a 50/50 shot to fix the issue"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Marble Falls, TX 78654
Lou
Job Details: 10/11/2023
"Arrived on site to inspect refrigerator lights not working. Upon further inspection, I found the lights in the RC dim and the freezer light not working. I removed and replaced the freezer module and tested and all lights are operating properly. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Killeen, TX 76549
Tyler
Job Details: 10/11/2023
Arrived on site for washer leaking. Upon arrival found no broken lines or drain hoses. Found fill line had corroded around valve because of loose connection from installation. Replaced valve and made sure hoses were connected properly. Tested washer and found no leaks. Call complete
We serviced a
AMANA DRYER
Model NED4655EW1
Near Temple, TX 76502
Sterling
Job Details: 10/11/2023
On arrival found terminal block fell apart when installing power cord. Unable to test further. Ordering terminal block wires and terminal block housing. Also found side panel right side not connected to door. Screw and ground clip missing. Ordering those as well. ; ordrng 1 WP3397659 (Terminal block no wires) and 1 279318 (Terminal block wires) and 1 WP3390631 (Screw) and 1 WP98234 (Clip)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Kyle, TX 78640
Matthew
Job Details: 10/11/2023
Arrived onsite for unit going straight to spin cycle. Upon arrival inspected unit. Found no stored error codes. Ran normal cycle with laundry already in basket. Unit was functioning properly. Found that the selector knob was on drain and spin. The customer mainly uses 2 specific cycles and didnt realize it was moved. Unit is functioning properly. Job complete