Near Holland, TX 76534
Tyler
Job Details: 01/19/2021
REFRIGERATOR FRIGIDAIRE FPHB2899PF8A Rived on site to install previously diagnosed icemaker evaporator related parts. After installing the necessary parts I was able to reassemble and test the unit and verify that the fan motor heater and defrost thermostat as well as icemaker all functioning as designed also installed the user interface that was requested. Informed customer will take 24 hours to fill the ice bucket up call complete
Near Andice, TX 78628
Lou
Job Details: 01/19/2021
VENTHOOD UNKNOWN WVU37UC6FS1 "Arrived on site to inspect venthood installation issues. Upon further inspection, I found the unit gapped on the,left side in between and the cabinets (photo). I found the unit sagging on the left side due to improper installation. I recommended that the customer contact their builder to get the issue resolved as the unit mounting area is not lined up with the cabinet. Tested the unit and it is operating as designed. Job completed."
Near Robinson, TX 76706
Jonathan
Job Details: 01/19/2021
REFRIGERATOR MAYTAG MFI2269DRM00 Arrived on site for a refrigerator that’s not making ice. Inspected unit and work area. Found unit sending 120 V to the icemaker but the motor not turning. Tested voltage at the motor and found proper voltage but the motor still not turning. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
Near Austin, TX 78724
Matthew
Job Details: 01/19/2021
WASHER WHIRLPOOL WETLV27HW1 Arrived onsite to replace previously diagnosed parts. Replaced control but did not resolve the issue. The unit would pass diagnostics test but would not stop filling on regular cycle. Will need pressure hose replaced. Potential two man due to stack laundry unit. Office to reschedule ; ordrng 1 TWOMAN (TWO MAN) and 1 W11028053 (harns-wire)
Near Belton, TX 76513
Tyler
Job Details: 01/19/2021
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to install previously damaged right side door hinge. I controlling the needed part I was able to retest and reassemble to verify that the rest of the door is now functioning as designed with no issues before during or after call. Call complete
Near San Marcos, TX 78666
Richard
Job Details: 01/19/2021
WASHER MAYTAG MVWB765FW3 Arrived onsite for the washer glass lid broken. During installation of new lid. . Ordering the right part and office to schedule ; ordrng 1 W11259006 (Lid)
Near Austin, TX 78730
David
Job Details: 01/19/2021
OVEN KITCHENAID KODE500ESS04 Arrived on site to diagnose oven with damaged glass. On arrival found lower oven glass split and cracked on the outer panel. Replaced outer glass. Retested and installed. Unit is working as designed. Call complete. No nameplate present with ticket. Ordering new nameplate D2C. Call complete.; ordrng 1 W10839793D2C (nameplate D2C)
Near Austin, TX 78757
David
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF510PAYSA "arrived on site to diagnose dishwasher not heating and drying dishes. Ran diagnostic and found errors F7E1, F6E6 for no heat. Checked element and found a split / defect in the front. Unit needs a new heating element. Office to schedule return when we have a heating element. ; ordrng 1 W10518394 (heater)"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to inspect fridge for not producing ice. Upon inspection found the Icemaker full of ice but not dumping, per techline replaced thermistor. Checked if thermistor passed with test 37. All tests passed. Complete"
Near Austin, TX 78717
Justin
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site for dishwasher with there pods not dissolving. Upon further inspection I found the dispenser would not spring open and needed to be replaced. Replaced dispenser and advised customer on loading unit via user care guide. Also installed rack stopper from truck parts. Tested unit and unit is working as designed. No leaks observed at time of service. Call complete.
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site to test unit for frost build up on evap cover. Put unit into diagnostics and heater was not receiving voltage. Heater tested good. Control was randomly flashing and turning on and off while in diagnostics. Verified control was receiving proper voltage. Replaced control and evap thermistor. Tested unit, unit works good. Job complete."
Near San Marcos, TX 78666
Richard
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for the refrigerator making a noise when dispensing water. Replaced water valve and noise is gone and all functions tested good complete
Near New Braunfels, TX 78130
Noah D
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for leaking, upon inspection found the water trails around main lid, while spinning with diagnostic found the washer leaned heavily to the left. Leveled and tested. No leaks found. Complete"
Near Belton, TX 76513
Tyler
Job Details: 01/19/2021
WASHER MAYTAG MVWC565FW2 Arrived on site for washer leaking water when in use. Upon arrival customer stated that the notice of water would leak from the unit from day one after it was installed and sometimes it didn’t seem like it would leak and then other times it would. Upon further inspection I found no error codes indicating a software or hardware failure and then checked all waterline connections and pressure hoses and fill two etc.
Near Waco, TX 76705
Jonathan
Job Details: 01/19/2021
DRYER WHIRLPOOL WED4950HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site to inspect microwave for vibrating sound, upon inspection found the door vibrating against the cab due to bent lower hinge, made sure hinge was straight and tested. No sounds found. Complete"
Near New Braunfels, TX 78130
Noah D
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site to inspect fridge for not dispensing ice correctly, upon inspection found the icemaker fill cup full of ice, most likely due to leaky valve that had been replaced, replaced Icemaker and tested, no problems found. Complete"
Near Fischer, TX 78623
Andrew
Job Details: 01/19/2021
OVEN WHIRLPOOL WMH53520CS5 "Arrived on site to test unit for repeated open/close displaying. Found bad switches. Replaced switches, tested unit, unit works good. Job complete."
Near Leander, TX 78641
Tommy
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived onsite for dishwasher panel replacement. Upon arrival found unit mounting screws for stripped and right one cracked. Replaced outer panel ordering mounting screws for handle; ordrng 2 W10826179 (Screws)s and 2 W11157086 (Mounting)s
Near Spring Branch, TX 78070
Andrew
Job Details: 01/19/2021
REFRIGERATOR GE PSS26SGRBSS "Arrived on site to test unit for broken ice bucket and bad auger motor. Found auger motor really loud and stuttering. Also found ice bucket broken. Replaced auger motor and ice bucket. Tested unit, unit works good. Job complete."
Near Austin, TX 78741
Kevin
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site and sound customer is experiencing dishwasher tub filling up when not in use, recommended replacing inlet water valve.. No water leaks from connections at time of service, job complete"
Near Temple, TX 76502
Tyler
Job Details: 01/19/2021
REFRIGERATOR FRIGIDAIRE LGHB2869TF3 ; ordrng 1 UNKNOWN (NEED TO RETURN WITH MAIN CONTROL 5304510307)"
Near Temple, TX 76502
Jonathan
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL GD5SHAXLQ00 "Arrived on site for refrigerator that’s not cooling in either refrigerator or freezer sections. Inspected unit and work area. Found compressor kicking on and kicking off within 5 to 10 seconds of compressor starting. Replaced starting device to ensure it wasn’t a starting device issue and the new starting device had the similar issue. Found wire harness to compressor burned and melted. Tested resistance through the windings on the compressor and found the run windings open. Unit will need a new compressor, die dryer, Servis taps, and the wire harness for repair. Ordering parts in office will need authorize from extended warranty on repair as well as contact the customer about the schedule date if repairs are made.; ordrng 1 4389207 (harns-wire) and 1 W10309994 (compressor) and 1 W10843121 (filter dryer) and 1 W10913906 (coupler)"
Near Rogers, TX 76569
Tyler
Job Details: 01/19/2021
WASHER MAYTAG MVWB835DW4 "Arrived on site for washer not advancing through cycles. Upon arrival I ran a diagnostic check and found an F8e1 and F2eone indicating a long fill-time and Stucky white button. After running for the diagnostic test I found that the unit was not filling with water on the cold side anytime it was activated even though the valve was getting the proper 120 V needed upon first trip was able to order water valve and reschedule the customer r; ordrng 1 W11165546 (valve)"
Near Austin, TX 78750
David
Job Details: 01/19/2021
COOKTOP KITCHENAID KICU509XSS00 "Arrived on site to diagnose cooktop blinking F47 error for right side burners. Checked fuse and found fuse blown. Replaced fuse with one from truck stock. Retested and unit powered on and took a program, then blew the fuse immediately after. Cut breaker and unit powered down, but was quick flashing LEDs. Cut power to oven and MW and blinking stopped. Unit likely has power coming in from another circuit too, which may be overpowering the cooktop.
Near Austin, TX 78746
Kevin
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KBSD608ESS00 "Arrived on site and inspected refrigerator and found all freezer lights are dim. Found lower right hand side LED module is out. Replaced it from truck stock and lights are back on, took one picture. If issue happens again will need seven LED modules and the relevant control board for them, job complete"
Near Bastrop, TX 78602
Andy
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID WRV986FDEM01 Arrived on site to install previously diagnosed ice maker for FC and dispenser shaft for left RC door. Did not have RC door at this time and office and customer is aware. Removed failed parts and replaced with new. Office to schedule when RC door comes in. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10815685 (dor-fip ss)
Near Georgetown, TX 78626
Jonathan
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS331SDHM02 Arrived on site to install previous diagnosed parts. Tested voltage to ice baker and found fuse opened in wire harness going to ice maker. Removed fuse and installed new. Cycled ice maker and found no getting water. Found bad water filter and ice maker not sending voltage to valve. Will need to replace ice maker and harness. Apartments to provide new water filter. ; ordrng 1 W11348616 (HARNESS ) and 1 WPW10300022 (ICE MAKER)
Near New Braunfels, TX 78132
Andrew
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW8040DW4 "Arrived on site to test unit for grinding noise. Found gearcase leak, clutch, splutch damage and rotor gears eaten away. Replaced gearcase, splutch, clutch. Rotor was used in box. Needing rotor to fix issue. No leaks detected at time of service. Office to reschedule.; ordrng 1 W10754161 (motor rotor)"
Near Round Rock, TX 78664
Chase
Job Details: 01/19/2021
UNKNOWN ADMIRAL HUGGING
Near Del Valle, TX 78617
Matthew
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW2 Arrived onsite for washer making noise and banging. Upon inspection found unit suspension rods needed replacement. Parts were RWO. Will reschedule when parts are available. Bringing back splutch assembly. Office to reschedule.; saved tckt
Near Leander, TX 78641
David S
Job Details: 01/19/2021
DISHWASHER MAYTAG MDB9959SKZ0 Arrived on site to install previous diagnosed part. I gained access to the exhaust vent and replaced the assembly. I reassembled the unit and ran it through a diagnostic cycle. The unit stops in step 7 of the diagnostics cycle. It doesn’t complete the cycle. The fan activates with not issues. I call press the cancel button and the unit drains for 2. Injects as designed. We will have to reschedule for during the week when we can can techline. The office will reschedule for the earliest time. ; O-emld tckt
Near Austin, TX 78738
Leonardo
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT780SAEM1 Arrived on site to test unit for unit turning off in middle of cycle. Test unit and found all spray arms are clogged and sump and motor over heating and bad owi sensor not reading temp correctly and tub gasket damaged making unit leak. Will need to replace all 3 spray arms and tub gasket and sump and motor and owi sensor office to reschedule ; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 W11177741 (TUB GASKET )
Near Austin, TX 78758
Wesley
Job Details: 01/19/2021
WASHER WHIRLPOOL MVW7232HW0 Arrived onsite and found communication errors. Ordering the actual ui component which includes harness. Unit will not start any cycle. Returning with control and ui to Install both at once. ; ordrng 1 W11130429 (UI)
Near Round Rock, TX 78664
Dona
Job Details: 01/19/2021
UNKNOWN UNKNOWN NISSAN
Near Austin, TX 78728
Cliff
Job Details: 01/19/2021
OVEN WHIRLPOOL WOS51EC0HS02 Arrived on site to diagnose an oven that is not heating properly. Tested unit and found temp too hot. Adjusted offset to compensate. All is working properly at this time.
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2021
DRYER MAYTAG MED5500FC0 "Arrived on site to inspect the dryer not heating. Upon further inspection, I test3d the unit on timed dry and found the element functioning. I tested on Normal and the element failed to come on. Placed the unit in diagnostics showing error code F6E1 & F4E3. Cleared the codes and continued with testing. The unit operated as designed and showed the correct voltage but poor airflow. I disassembled the unit and tested on normal again and the unit continued to not function properly as the element failed to come on. I cleaned the lint from the unit. I found the drive belt begin to fray and the repair kit needs to be replaced. I am ordering the console, dryer repair kit, drive belt and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to availability of parts. No lint observed at the end of service. ; ordrng 1 4392067 (dryer repair kit) and 1 NOTE (LSO PER CUSTOMER REQUEST ) and 1 W11179321 (panel-cntl) and 1 WPW10112954 (belt)"
Near Austin, TX 78737
Kevin
Job Details: 01/19/2021
WASHER ROPER RTW4640YQ1 "Arrived on site and found when top load washer is empty it spins fine, replaced all suspension rods provided by customer and Tub ring, sent one video of washer spinning with a load of towels to KB/AHS. Customer is experiencing unbalanced loads explained how to load it to minimize this no further repair is required, job complete"
Near Austin, TX 78750
David S
Job Details: 01/19/2021
WASHER WHIRLPOOL LSR8233EQ1 "Arrived on site for washer making a clicking noise and not spinning clothes out. I inspected the unit and work area. I spoke to the customer and found out the timer has to be manually advanced and the washer makes a click noise during spin and drain. I gained access to the motor and I found the coupler split in half.
Near Waco, TX 76708
Jonathan
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW7500GW0 Arrived on site for a washing machine that’s not filling. Inspected unit and work area. Placed unit and service diagnostics and found no stored error codes. Tested the cold and hot water valves and both ran as designed. Had the customer test the unit using three different cycles of hot and cold water and the unit filled as designed. The customer advised that this issue started after we had gotten the snow and she thought it may have just been the waterlines freezing up but was unsure.I did notice that her unit is installed improperly due to her having a closed drain without an air stopgap. I did advise to hear that the unit may have a problem with siphoning water back into the unit due to this issue. Advised her to fix her draining situation to avoid further issues with the unit. Unit is working as designed. Call complete.
Near Austin, TX 78730
Wesley
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KUBR204ESB01 arrived on site and called techline spoke with al. Advised looking for bent frame. Underneath from hand truck. Did see slight deformation matching cause. Advised customer that unit has frame damage from install.
Near Bee Cave, TX 78738
Luis
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL MFF2558FEZ04 Arrived on site for a defective control. Installed a new control powered unit on compressor and fans powered on.
Near Austin, TX 78759
Wesley
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL ED5FVGXWS02 Arrived onsite and found unit compressor locked up. Replaced start device and found new part defective.
Near Austin, TX 78737
Jacob
Job Details: 01/19/2021
DRYER WHIRLPOOL WFC8090GX0 Arrived onsite for unit not drying and screen scrolling to the top not being able to select options below. F6E0. Called tech line. Said to replace ACU to unit also let them know that the customer had issues with screen scrolling. Said not to replace parts for screen scrolling as the screen was working as designed at this time. Got Sr#7729760093. Ordered part. Request 2MAN. Office to reschedule ; ordrng 1 REQUEST (2MAN) and 1 W11243686 (cntrl-elec)
Near New Braunfels, TX 78132
Noah D
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site to inspect dishwasher for not operating correctly, upon inspection found the main pump not operating, heating element worked correctly. Ordering pump. Office to reschedule ; ordrng 1 W10917110 (PUMP )"
Near Round Rock, TX 78681
Paul
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS315SNHM03 Arrived onsite for a refrigerator not cooling in either compartment. I found the unit cooling when I arrived. Ms stated that the unit will cool and the FC will get to 0 degrees but then the temp will get up to 36 degrees before it starts to drop again. I ran diagnostics and found a failed defrost sensor. I found the sensor out of range. The sensor and possibly the control will need to be replaced. Ordering WPW10384183 thermistor. Office to RS.; ordrng 1 WPW10384183 (Thermistor)
Near Austin, TX 78731
Luis
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC300ESS01 "Arrived on site for new issue of freezing in fresh food. Removed damper cover,disconnected harness to damper powered unit on found cold air migrating from freezer section to fresh food section around damper housing and damper. Replaced damper control added sealer around housing,tested with damper door closed no air entering fresh food section with damper door closed."
Near Cedar Park, TX 78613
David S
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site to possibly install previous diagnosed part. I gained access to the hv control and I tested continuity for the defrost heater I found none. I gained access to the fc evap motor harness. I found both thermal fuses have blown. I replaced the fc motor harness. I put the unit into a forced defrost and found no voltage at the control. I replaced the hv control. I put the unit back into a forced defrost and found it working as designed. I tested all fans and thermistors. The unit is working as designed. Job complete.
Near , TX 78644
Noah D
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRT318FZDM06 "Arrived on site to inspect fridge for not cooling, upon inspection found the compressor not kicking on, replaced start device and no change happened, ordering start cap. Office to reschedule ; ordrng 1 W10590083 (CAP)"
Near Cedar Park, TX 78613
David S
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to install previous diagnose part. I gained access to the evaporator cover and cleared out the ice. I went to install the new cover and found one of them,Oleg connections broken and not repairable. I am ordering another evaporator cover. Reschedule ; ordrng 1 W10889841 (cover-evap)"
Near Blanco, TX 78606
Robert
Job Details: 01/19/2021
WASHER MAYTAG MVWX655DW0 Arrived on job for complaints of noise and moving. Found the basket and suspension will need to be replaced. ; ordrng 1 W10752719 (basket) and 1 W11130362 (suspension)
Near Leander, TX 78641
David S
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 Arrived on site for microwave display being frozen. I inspected the unit and work area. I found the display frozen. I power cycled the unit at the breaker. The display is now working. I entered diagnostics mode and found error code f6e1 UI control miscommunication. I am ordering the appliance manage and the console to complete the repair. The office will reschedule when we have an eta on the parts.; ordrng 1 W11261167 (cntrl-elec) and 1 W11297728 (console)
Near Liberty Hill, TX 78642
Lou
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site to inspect washer possibly off balance. Upon further inspection, the customer advised that the unit “walks” regardless of what size load they wash. I found that the unit is badly tilted to the right side and not level. I leveled the unit and placed in diagnostics and checked error codes. Found F7E6. Cleared the code and calibrated the unit. Tested the unit in diagnostics and and the unit is operating as designed. I advised the customer of my findings. No water leaks observed during service, job completed."
Near Georgetown, TX 78626
Paul
Job Details: 01/19/2021
WASHER MAYTAG MVWC360AW0 "Arrived onsite for a washer not spinning out the clothes. I found F7E1, F5E1, & F7E7 stored error codes. I tested the unit in diagnostics and found the lid switch failing The lid lock worked but after the unit would start to spin it would shut down and the locked light would flash. I tested the lower harness to the speed sensor from the control and found it good. I explained to the customer that the actuator would also need to be replaced
Near Johnson City, TX 78636
Robert
Job Details: 01/19/2021
WASHER MAYTAG MVWC416FW0 Arrived on job for complaints of not finishing cycle. Found the supply of water on cold too low recommended plumber check flow.
Near Austin, TX 78754
Matthew
Job Details: 01/19/2021
DRYER MAYTAG MED7230HW1 Arrived onsite to replace previously diagnosed parts. Replaced control and inlet thermistor. Tested unit and unit is functioning properly. Job complete
Near Georgetown, TX 78628
Lou
Job Details: 01/19/2021
RANGE KITCHENAID KDRS483VBU01 "Arrived on site to install previously diagnosed and ordered parts. Due to the power cord shorting out and melting the terminal block, I removed and replaced the the terminal block and power word. While installing the cord, I found the terminal for the red wire was stripped when I attempted to place the screw in. I contacted the office SR and she was able to secure a terminal block on order. I am ordering the terminal block and SR has secured it. Unit left unplugged for safety and no gas leaks detected during service.; ordrng 1 WP9761958 (block-term)"
Near Georgetown, TX 78626
Lou
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to install previously diagnosed and ordered part only to find the part defective. Ordering new ignitor and scheduled return service; ordrng 1 W11176454 (igntr-oven)
Near Belterra, TX 78737
Luis
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRS973CIHZ00 Arrived on site for ice door issues. Per customer ice door not closing. Tested ice dispenser multiple times ice door opening and closing correctly good seal.
Near Georgetown, TX 78628
Tyler
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRSC503ESS00 Arrived on site for refrigerator not making ice or dispensing water. Further inspection I ran test 44 and 45 and verified that the temperatures in the freezer also around 0° where the unit was set to test 44 and 45 came back passing but I found that during test 44 when rotating the icemaker the icemaker seemed a bit off-balance and upon further inspection found the tray had broken off in the motor and was barely hanging on whenever the motor or rotate around I also found upon arrival that the water was cut off to the fridge at the back of the unit which is why the dispenser had stopped working the customers and put a brand new filter in the day of the last repair but since there have not been able to get it functioning. I then ran multiple tests and blood out the lines from the fridge overall the unit is functioning as designed and dispenses water in the door as well as ice maker itself. Customer also request that TG be the one to come back on call
Near Georgetown, TX 78626
Lou
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "Arrived on site to install previously diagnosed and ordered part. Due to the valve failure, I removed and replaced the valve and tested. Found the new valve defective. Ice maker is working. Ordering new valve, hv control and reservoir and scheduled return service No water leaks observed during service.; ordrng 1 W11043013 (valve) and 1 W11043763 (cntrl-elec) and 1 W11346622 (RESERVOIR)"
Near Leander, TX 78641
David S
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW7300DW1 "Arrived on site for washer making a clicking noise. I inspected the unit and work area. I found f2e1 error code in diagnostics. I ran a diagnostic cycle and found the unit working as designed. I put the unit into a high spin and a fast agitation. I hear nothing out of the ordinary. I pulled the wash plate and tub, I found nothing wrong or out of place. I pulled the rotor stator and inspected the gear case. I found everything to be in good working order with no out of the ordinary noise. I closed the laundry room door and locked the front door. Job complete."
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/19/2021
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to test unit for UI acting erratically. Found UI connection not properly secured. Secured connection. Found unit not connected to WiFi. Assisted customer with connecting unit to WiFi. Tested microwave for 3 minutes with no issues. Oven heated to 350 as designed. Job complete.
Near Austin, TX 78747
Leonardo
Job Details: 01/19/2021
RANGE WHIRLPOOL WCG55US6HS00 Arrived on site to test unit for no power. Test unit and found no power at outlet. Checked breaker and breaker was tripped. Turned breaker on test unit and unit test good job complete.
Near Austin, TX 78749
Kevin
Job Details: 01/19/2021
OVEN MAYTAG MGR8670WS1 "Arrived on site and found igniter has failed after replacing it igniter is now operating properly. Sent one picture to KB/AHS, job complete"
Near New Braunfels, TX 78132
Richard
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for the microwave oven combo console not working. During testing found that the console is not responding to demands. Turned breaker off and back on to reset controls and console started to work, but started to act up again. Will need to replace console. Ordering parts and office to schedule ; ordrng 1 W11297728 (Console)"
Near New Braunfels, TX 78130
Richard
Job Details: 01/19/2021
OVEN WHIRLPOOL WOS51EC0HB01 Arrived onsite for the oven control is locked and will not unlock. During testing found that the console is not responding to demands. Unplugged the oven and reset controls and no change. Console will need to be replaced . Parts already on order. Office to schedule ; O-emld tckt
Near Buda, TX 78610
Jacob
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL ED5GVEXVD05 Arrived onsite for unit not cooling at all. Tested unit. Found that unit will not turn on to cool. Upon further inspection. Found that the thermostat was not powering the unit on. Ordered part. Office to reschedule. C ; ordrng 1 WP2198202 (thermostat)
Near New Braunfels, TX 78132
Noah D
Job Details: 01/19/2021
OVEN WHIRLPOOL KOSE500ESS05 "Arrived on site to inspect oven for not heating, upon inspection found the latch burnt, replaced latch and tested for issues, no issues found. Complete"
Near New Braunfels, TX 78132
Richard
Job Details: 01/19/2021
WINE COOLER WHIRLPOOL KUWR204ESB00 Arrived onsite for the wine cooler not cooling. During installation of compressor found that the compressor did not come pre upwedge. During up wedging the fittings the fitting was damaged beyond repair. Will need to order another compressor. Also customer has a complaint about the door sagging down wards. Ordering door hinges. Ordering parts and office to schedule ; ordrng 1 8201787 (Compressor) and 1 W10239363 (Bottom hinge) and 1 4344756 (Spacer) and 1 4344788 (Spacer) and 1 4344754 (Top hinge)
Near Georgetown, TX 78633
Tyler
Job Details: 01/19/2021
REFRIGERATOR KITCHENAID KRFC302ESS00 Arrived on site for refrigerator customer stated was no longer making ice. Upon arrival and further inspection of the icemaker found that the motorhead internally shorted out causing the icemaker call for water while the icemaker was in the downward position where the teeth inside the ice causing the motor to be damage further from not being able to finish rotating. After getting customer approval I installed a new icemaker and reassembled and tested the unit to verify that everything is not functioning as designed the icemaker showed no signs of leaking before during or after repair call complete
Near Georgetown, TX 78633
Lou
Job Details: 01/19/2021
REFRIGERATOR GE GSH25JFTACC "Arrived on site to inspect refrigerator no cool. Upon further inspection, customer advised that they had a power outage recently and the unit topped cooling. The unit is getting power as the lights were on inside. I tested voltage at the wall and got 122V. Tested voltage coming out of the main control and got 0V.Removed and replaced the main control and once I plugged the unit in, the unit came on and began to cool. No water connections to the unit, no water leaks observed during service, job completed."
Near Austin, TX 78723
Matthew
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL KRFC704FPS04 "Arrived onsite, customer notified office that UI panel was now working. Was able to put unit in diagnostics. Ran several test and found that ice maker was responding to some test. Ran fill test and did not fill. Disconnected fill line and checked for water from source. Water was present. Will need to order and replace fill tube. Due to the intermittent power to controls, will return with all parts for repair. Off to reschedule.; ordrng 1 W11401679 (FILL TUBE)"
Near Pflugerville, TX 78660
Cliff
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF331PAHS1 Arrived on site to diagnose a dishwasher with a door that is falling rapidly when opening. Found right side door spring not attached. Reset spring to proper position and tested unit. Found all is working properly at this time and no leaks were found at time of service.
Near New Braunfels, TX 78130
Richard
Job Details: 01/19/2021
WASHER WHIRLPOOL MVWX655DW1 Arrived onsite for the washer not working. Installed new control and calibrated washer and all functions tested good complete.
Near Austin, TX 78748
Kevin
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and called techline customer Is still experiencing shaking during wash cycles. Customer has provided a load of wash already running and observed the last 20 minutes, describing it to techline. Took another video. Washer only shakes with a load of clothes. other than adjusting loading and removing rubber lifting spacers under each leg, there is no further repair or replacement of parts that can correct experience. job complete. 7729709898"
Near San Marcos, TX 78666
Andrew
Job Details: 01/19/2021
DRYER ROPER RED4516FW0 "Arrived on site to test unit for no heat. Found burnt wire to element and bad cutoff. Fixed up burnt wire and replaced cutoff. Tested unit, unit is now heating as designed. Job complete."
Near Georgetown, TX 78628
James
Job Details: 01/19/2021
DISHWASHER GE GDF570SSJ0SS Arrived on site and installed new wash motor assembly. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
Near Austin, TX 78753
Kevin
Job Details: 01/19/2021
WASHER MAYTAG MVWC465HW2 "Arrived on site and inspected washer customers concern is that this model does not spin out the clothes as much as her previous washer. No error codes found and diagnostic, ran all functions to verify operation. Washer is operating as designed no replacement of parts or adjustment can change it reported to tech line7729760123"
Near Austin, TX 78732
Wesley
Job Details: 01/19/2021
OVEN WHIRLPOOL KOCE500EBS08 Arrived onsite and found unit having display and command issues. Reset unit and corrected wiring harness connection. All checks good. Advised customer on repair.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for STARTS UP AND IT DOES HEAT,POOLS WATER IN THE BOTTOM,BUT DISHES ARE ALMOST COMPLETELY DRY >>. Placed in diagnostics and no error codes came on. Once diagnostics began I could hear the diverter trying to kick on but the motor wouldnt start. Tested voltage at the control and junction box and got 120v. Ordering sump and motor assembly to complete the repair. No leaks detected. ; ordrng 1 W11085683 (Sump and motor assembly)"
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to install previously diagnosed parts. Once magnetron, micro board, and inverter were installed the microwave magnetron made a noise. Will need to order another magnetron to complete repair. ; ordrng 1 W11346197 (Magnetron)"
Near Liberty Hill, TX 78642
David S
Job Details: 01/19/2021
DRYER WHIRLPOOL WED9620HC0 Arrived on site for dryer not spinning and heating. I inspected the unit and work area. I put the unit into diagnostics and found error code f6e1 UI control. I ran the unit through a diagnostics cycle and found the motor spinning and the unit heating. I am ordering a control and UI to complete the repair. The office will reschedule when we have an eta on the part.; ordrng 1 W11408171 (DOOR CONSOL) and 1 W11419219 (CONTROL)
Near Buda, TX 78610
Leonardo
Job Details: 01/19/2021
RANGE WHIRLPOOL WFG525S0JS1 Arrived on site to test unit for all flames to high on low. Test unit and found all burner going from medium to low the flame didn’t change. Adjusted the burner flames on all burners test unit and unit test good job complete.
Near Dripping Springs, TX 78620
Andrew
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to test unit for agitator popping off. Found bolt was loose and agitator had crack on bottom. Replaced agitator and bolt. Tested unit, unit tests good. No leaks detected at time of service. Job complete."
Near Round Mountain, TX 78663
Robert
Job Details: 01/19/2021
WASHER WHIRLPOOL WFW85HEFC1 Arrived on job for complaints of water in bellow. Cleared the drain for bellow so water can drain normally.
Near Round Rock, TX 78664
Jimmy J.
Job Details: 01/19/2021
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site for WATER FILLING BUT IT'S NOT SPRAYING/SOAP IS NOT DISSOLVING ALL THE WAY/GETS HOT. Ran diagnostics and F4E3 came on. Motor and sump failed or is near failure. Checked connections and all were secure. While in diagnostics all cycles were working. Dispenser opened as designed.
Near Blanco, TX 78606
Robert
Job Details: 01/19/2021
REFRIGERATOR MAYTAG MSS25C4MGZ03 Arrived on job to replace previously diagnosed parts. After replacement test operation. Water flow normal. No leaks detected at time of service
Near Pflugerville, TX 78660
Cliff
Job Details: 01/19/2021
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site to diagnose a range that the cooktop is not heating properly. Tested unit and found abnormal operation of large coils. Replaced both coils and tested unit. Found all is functioning properly at this time.
Near Austin, TX 78728
Cliff
Job Details: 01/19/2021
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site to diagnose a microwave that is not keeping time. Per service pointer main control and board need to be replaced at the same time to correct this issue. Customer wants to discuss repair with spouse prior to approving.
Near Austin, TX 78703
Leonardo
Job Details: 01/19/2021
OVEN WHIRLPOOL RBD275PDQ4 Arrived on site to test unit for no power. Test unit and found open fuse thermal. Will order new fuse thermal office to reschedule ; O-emld tckt
Near San Marcos, TX 78666
Leonardo
Job Details: 01/19/2021
RANGE WHIRLPOOL WFC150M0JB0 Arrived on site to test unit for light not working. Test unit and found socket not getting any power from board. Will order new board office to reschedule. ; ordrng 1 W1143256 (CONTROL )
Near Manor, TX 78653
Kayman
Job Details: 01/19/2021
WASHER WHIRLPOOL MVW6200KW0 Arrived onsite for washer that gets wobbly while washing. Upon inspection I found no stored error codes. I ran a diagnostics auto test and found all functions passed with no wobbling. The customer advised that they had a large blanket in with the unit on bulky items when it wobbled. I explained that with the size of the blanket and on bulky. The agitator most likely moved the blanket to one side causing it to bang and wobble. I advised to put another blanket or more In the basket while on bulky. 1 blanket can be washed on normal wash. Unit is working as designed at this time. No leaks were detected during time of service. Job complete.
Near Liberty Hill, TX 78642
Lou
Job Details: 01/19/2021
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to install previously diagnosed and ordered parts. Due to the console and door gasket failures, I removed and replaced both and tested the unit. Unit is operating as designed. Job completed. Provided the new SAID# to the customer to re-connect to WiFi."
Near Manor, TX 78653
Kayman
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW4815EW1 Arrived onsite to install previously diagnosed parts. I removed the standing water in the unit and replaced the drain pump. I re assembled and tested the unit. The unit is working as designed at this time and no leaks were detected during time of service.
Near Lakeway, TX 78734
Luis
Job Details: 01/19/2021
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for cooling complaint. Per customer unit stopped cooling,customer had to unplug and reconnect power for unit to start,diagnosed a defective main control replaced main control ran diagnostics all test passed unit powered on and started cooling."
Near Austin, TX 78750
David S
Job Details: 01/19/2021
DRYER GE DWSR483EB0WW "Arrived on site to possible install previous diagnosed parts. I gained access to the inner door panel I installed the felt gasket. I vacuumed out the lint. I reassembled the unit and tested it. It still made the same noise, confirmed by the customer. I disassembled the unit. I ran the unit without the tube in it and found the noise coming from the motor. I inspected the tub bearing and found it missing chunks out of it. The motor and bearing kit need to be replaced.
Near Kyle, TX 78640
Kevin
Job Details: 01/19/2021
DRYER MAYTAG MEDC465HW0 "Arrived on site and inspected dryer and found drum is not seated properly on glide strips. Disassembled and reassembled dryer and it is now moving properly, job complete"
Near Georgetown, TX 78626
Tyler
Job Details: 01/19/2021
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer that customer stated was making a bumping noise towards the end of the cycle during spin. Upon running diagnostics there were no error codes indicating any hardware or software failures but during the low spin and high spin test cycles I found that the inner tub seem to wobble slightly every two seconds causing the entire unit to vibrate. After disassembling the inner tub and skirt ring as well as wash plate and verifying that the motor and belt were tightened as designed, I then verified that with the inner tub out the sound was coming from the inside of the gear case. Assembly with in was knocking around, I disassembled belt and verified motor wasn’t the cause and hat splutch assembly was still intact and none of the teeth were broken. Office to reschedule once availability of parts is known.; ordrng 1 W11454734 (GEARCASE )"
Near Kyle, TX 78640
Richard
Job Details: 01/19/2021
MICROWAVE FRIGIDAIRE FFMV1645TDA Arrived onsite for the microwave tripping the breaker. During testing found that the monitor switch and fuse are no good. Replaced switch and fuse and microwave tested good. Complete