"Arrived on site to follow up on washer making noise when in use. I ran the unit and heard an obvious clacking coming from the bottom end in both agitation and spin. I checked the bottom end and found gearcase oil splattered on the walls and on the stator. I removed and replaced the gearcase, rotor (due to scrapes in the teeth), and the clutch for allowing the slider to tick. Tested unit and found noise gone. Once a regular cycle started, unit started leaking out the bottom above the gearcase due to tub unnoticeably cracking during the process. Ordering tub and new Gearcase to resolve. Parts used - W10754448, W10915701, W11449841. ; ordrng 1 W11449841 (Gearcase) and 1 W11219115 (Tub)"

"Arrived on site to follow up on washer that was not running / powering on. Issues appeared to be related to harnesses and DC load. I replaced the UI harness, upper Harness, door latch, pressure switch and filter. Tested with just console on, and unit powered on. Once powered on I started adding items back to the control. I confirmed all harnesses reinstalled and tested unit. Verified everything working as designed. No water leaks found. Parts used W11316771, W11316253, W11565030, W11316246, W11316252."

Arrived on site to install previously diagnosed part. Inspected unit and work area. I want to replace the first filter extension and a the first filter extension was defective. I used another one to seal off the gaps and tested the unit. I found the unit working and operating as designed and found no water leaking from the fill tube when it went to fill with water. Call complete. WPW10496649(2).

"Arrived on site for a refrigerator that is not cooling properly. Inspected unit and work area. The customer stated that they have had two instances where temperatures in the freezer section were getting into the 30?F areas and the refrigerator has climbed in temperature to. She advised that if she leaves it long enough, it will correct itself, but she has had two instances where it stopped cooling and keeping temperatures down where they should be. Upon entry, I found the refrigerator and freezer temperature is at 33?F and 0?F. I gained access to the compressor area and found the compressor was not overheating. I ran the unit through diagnostics and found all components working and operating as designed. The customer stated that she was unaware as to what was going on with the unit prior to when it was not cooling as the unit is really quiet. She didnt know if she had left the freezer door opened or not but wanted to make sure the unit was working properly. I checked the freezer evaporator and did not find any evidence of any defrost issues of any kind. I went ahead and replaced the main control and tested the unit. I found the unit working and operating as designed. Call complete. WPW10317076."

"Arrived on site to test unit for no ice production. Found all components engaging but evap not cooling. Found Evap leaking refrigerant. Recommending compressor, evap, drier, access valve and tube kit. Needing 3hrs at minimum. Office to reschedule. Needing autho. Owner not present for signature. ; ordrng 1 WPW10218037 (Evap) and 1 W11735041 (Compressor) and 1 R134a (R134a) and 1 W11506635 (Access valve) and 1 W10843121 (Non UV drier) and 1 876765 (Tube kit)"

Arrived on site with 2nd man to continue with previous issues. Dissembled unit and cannot find issue with with module. Voltage is correct. Replaced module W11333456. Test unit and is operating as designed. Job complete

"Arrived on site for a dryer that is not advancing. Inspected unit and work area. The customer stated that if they put on a timed dry cycle, they have to come in and open the door because the timer will not advance. I did confirm the customers complaint and check the voltage to the unit. Found proper voltage and polarity. I went ahead and replaced the timer due to the issue and tested the unit. I found the unit working and operating while counting down and advancing throughout the cycle. The unit is working and operating as designed. Call complete. WPW10185982."

"Arrived on site to inspect dishwasher error codes. Upon further inspection, I placed the unit in diagnostics showing error code F8E4-leak. Cleared the code and continued with testing. While testing, I gained access to the drain pan and float switch and found water in the drain pan (photos). I removed the switch from the pan and removed the pan. During test mode, the unit began to leak water on the left side (photo). I pulled the unit out and found the tub not sealed properly from the manufacturer on the left side (photos). Cleaned up the water and advised the customer of my findings and demonstrated for the customer. I am ordering the tub and element and will return with all prescreened parts. Office to schedule return service. RETURNING TECH TO REPLACE THE TUB, SUMP ASSEMBLY AND ELEMENT. Unit left unplugged and water turned off under the sink for safety. ; ordrng 1 W11409866 (Tub) and 1 W11537778 (Element)"

"Arrived on site to inspect washer leaking water. Upon further inspection, the customer advised that they have been finding small puddles of water at the bottom front just under the door. I found debris on the inner door glass and on/in the bellow that is keeping the bellow from securing when the door is closed allowing water to leak through the debris (photos). Also found the customer has a water softener system as well. I cleaned the debris from the inner glass and bellow area and I placed the unit in diagnostics showing no error codes and tested and the unit is operating as designed with no leaks. I advised the customer of my findings and made recommendations for use and care, as well as, detergent and fabric softener use. No water leaks observed during service, job completed. No parts installed."

Arrived on site to install previously diagnosed and ordered part per previous tech. I installed tub and tested the unit and checked for leaks. No leaks observed during service and unit is operating as designed. W11409866

"Arrived on site for a washing machine. That is not completing cycles. Inspected unit and work area. Customer explained that the unit will not finish cycles and its getting stuck at the spin. I ran the unit through diagnostics and found an F8 E1 (long fill) and F2 E1 (UI stuck key) error codes. After clearing the error codes, I found the unit go immediately into a drain like there was water in it. I canceled that out and ran the unit back into diagnostics. I found the unit attempt to train again indicating the control was sensing water inside of the tub. I went ahead and check the pressure hose and found the pressure hose was in good shape and properly connected on both sides. I blew through the pressure hose and did not find any debris in the house. I went ahead and replaced the control and tested the unit. I found the hot and cold water valves adequately, drying in water and the unit draining properly without creating a siphoning condition. The unit is working and operating as designed. Call complete. W11603810."

Arrived on site to install previously diagnose part. Inspected unit and work area. I spoke to RG and was advised that the only issue at this point was just with the fuse and that the Magnatron was just fine. I replaced the fuse and tested the unit multiple times. I found the unit heating and operating as designed without losing power or tripping the breaker. The unit is working and operating as designed. Call complete. W11707984.

Arrived on site for a dishwasher that is not turning on. Inspected unit and work area. The customer advise that he didnt think that any water was getting to the unit because the dishes are not coming out clean. I ran the metro diagnostics and found an F7 E1 (single speed wash motor failure) error code. I ran the unit through an auto test and found all portions of the machine working properly except the wash motor would not recirculate the water. Ordering the wash motor and rescheduled the customer to 12/19. No parts were installed. ; ordrng 1 W11416362 (Wash motor)

"Arrived on site for a refrigerator. That is not cooling. Inspected unit and work area. Upon arrival, I found the refrigerator unplugged. I plugged in the refrigerator and found the unit turn on and attempt to cool. I found that the compressor was abnormally noisy and then shut off within 15 seconds. I gained access to the compressor and when the compressor kicked back on I found it pulling 2.5 A, before shutting off. I replaced the start device and tested the unit again. I found the same issue occurred, indicating an issue with the compressor. Ordering sealed system components and the office will need to contact the customer about a return date due to limited parts availability. WPW10189190.; ordrng 1 W10233961 (Compressor) and 1 W10210787 (Suction tube) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve)"

Arrived on site for a refrigerator that has a dented door. Inspected unit and work area. I found upon entry that the model and serial numbers for the unit dispatched was incorrect. I checked with claims and was advised that we could go ahead and update the model and serial information due to the unit still being under warranty. I did confirm that the door was dented and replaced the door and nameplate. I found the unit working and operating as designed. Call complete. LW10913407 and W11223753.

"Arrived onsite for washer banging. I found no errors stored. I checked the suspension and found it to be good. I tested multiple spin cycles Low speed, Medium Speed, and High Speed. I found the washer to be operating as designed. I found the customer to be loading their clothes almost to the top of the washer. I advised the customer on use and care and how they cannot overload the washer or a offbalance spin will be present. Unit operates as designed at time of service. No water leaks present. Call complete. No parts installed."

"Arrived on site for not operating correctly. Upon arrival ran diagnostics and there are no errors. Ran automatic test and operated correctly. Found combination of too much detergent, improper stand pipe, and load size. Explained all operation of use with customer. Unit is operating as designed. No leaks present at this time. Job complete"

On arrival verified complaint of freezer door not shutting correctly. On inspection found no damage to rails door shuts evenly. All gaskets are seal correctly. Rails are not grinding. Unable to replicate complaint job complete no parts installed.

"Arrived onsite for previously diagnosed part. When attempting to take gearcase out I found the spanner nut and components rusted and broken. A full rebuild will be required for unit to operate as designed as the nut could not be taken off. Will require authorization. Office to RS.Ordering W10324650 Basket Assmby, W10324648 Tub Outer, WPW10215093 Filter, WP8533928 Filter Screw, W10780051Suspension.; ordrng 1 W10324650 (Basket Assm) and 1 W10324648 (Tub outer) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter Screw) and 1 W10780051 (Suspension)"

"WED6620HC2 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace 4392067 repair kit, W11215531 base, W11315726 side panel (2), W11299321 rear bulkhead and W11712678 front bulkhead. Tested unit and still having thumping noise issues. Called techline and spoke with Chris and stated the noise is coming from the weld on the drum. Recommends no other parts. Customer will be reaching out to customer care to escalate situation."

Arrived onsite for washer skipping cycles to done. Upon arrival I found the door lock to continuously click while in standby. I found the door lock to be reading open when lid is closed and opened. I replaced the door latch. The unit will now go through cycles and operate as designed. No water leaks present. Call complete. Installed W11307244 LID LOCK ASSY.

"WRX986SIHZ03 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11603851 FC fan motor assembly and W10846539 ice box fan. Tested unit and now unit is functioning as designed. No water leaks detected at this time."

"KUDK03FTSS0 Arrived on site to replace pump and motor. Upon arrival, proceeded to uninstall unit and found wooden trip prevent unit to be pulled out. Customer will have dishwasher pulled out tonight to be in a serviceable position. ReScheduled call for Dec 23rd but customer request to be on cancellation list. ; schdld next appmnt for 12/23 MON !"

"Arrived on site to replace previously diagnosed parts. Upon arrival did not have the console cap, unit needs both the panel UI and console cap. Informed customer, ordering console, no parts installed, office to reschedule.; ordrng 1 W11460908 (Console cap)"

"Arrived on site to test unit for cycle not starting. Upon arrival customer stated he will hear the water enter the tub and drain but nothing else. Entered diagnostics and ran a cycle, unit filled, wash motor did not engage. Heater and drain pump work good. Unit will need a new sump assembly to fix issue. Part has not arrived, customer would like a Friday AM apt. No parts installed, rescheduled for 12/20 AM.; schdld next appmnt for 12/20 FRI AM"

"Arrived on site to test unit for buzzing noise and broken piece. Upon arrival customer stated that they unit will make a buzzing sound that gets loud on the exterior, installers broke the lower trim piece and the unit will roll forward and not allow drawers to be opened. Inspected unit, found unit is unlevel and touching the finished wood in the cavity that it is in. Repositioned and leveled unit, unit has gotten significantly quieter according to the customer and unit does not roll forward any longer. Also found lower trim piece is broken and will require a new one. Ordering part required, no parts installed, rescheduled for 12/19.; ordrng 1 WPW10713153 (Grille Grey)"

"Arrived on site to replace previously diagnosed part. Upon arrival found unit in the garage and not connected to any gas or power. Replaced control (W11620686) and attempted to test unit by connecting to power only, relays would not cycle due to no gas but contractor stated that initially when hitting the start button on any cycle the unit would trip automatically. Tested bake and broil, can hear both igniters sparking, breaker does not trip. Advised to installed unit properly on a dedicated circuit and run a bake cycle to ensure issue has been resolved. Unit is now running as designed, job complete."

"Arrived on site to test unit for gasket tearing. Upon inspection found RC gasket flap has torn and magnets have been exposed. Replaced right RC gasket (W10830055) and formed to the frame with a heat gun. Gasket is now sealing properly. Advised customer when opening the doors, open the right first and then the left, vice versa when closing. Unit is now functioning as designed, no leaks detected, job complete."

Arrived onsite for dryer noise. Upon arrival I tested the unit and unit sounded as designed. I could not get a noise out of the machine that was not normal. Unit operates and sounds as designed at time of service. Call complete. No parts installed.

Arrived onsite for dishwasher not draining. I found the unit to be draining but seemed to be short cycling the drain. Customer also stated the control lock does not function. I confirmed the control lock wouldn't work. I didn't have a ui on me. I replaced the control and the control lock now works and the unit is now draining as designed. No water leaks present. Call complete. Installed W11683481 Control.

Arrived onsite and replaced the bake burner and tested the heat. Unit heats and maintains correctly. All checks good. Broil burner is on back order and is still needed the broil ignition does not close the circuit and validate the flame so it ignites and then cancels. Broil burner and ignitor will be needed. W11643161; ordrng 1 W11661180 (Broil burner)

"Arrived on site for water dispenser and ice maker not operating. Upon arrival, test unit and both ice solenoid and water do energize and operate. Found just not getting water from supply. Found kink in water line. Routed waterline correctly. Test unit and is now operating as designed. Job complete no parts used"

Arrived onsite and found unit operating with failed center burner electrode. Disassembled and determined unit harness shorted. Repaired short with buttsplice and electrical wrap. Unit is now operating as designed. No parts.

Arrived onsite for leaking most cycles and determined unit was leaking from sump and motor diverter component. Replaced sump and motor. All checks good. Unit is now operating as designed. No leaks following repair. W11665769

Arrived onsite for unit that does not start a cycle no timer operation tumble or heat. Found door switch has correct continuity and thermal fuse is good and found unit operating with failed motor preventing operation. Unit has proper voltage. Found mushy timer actuation and replaced timer during diagnostics. Motor and blower will be needed to repair. Returning with other parts JIC. WPW10185992; ordrng 1 279827 (Motor) and 1 WP694089 (Blower)

"On arrival, verified complaint of unit continuously draining inspection found the pressure hose is not full of debris or clogged. Plugged unit in and the unit continuously drained. Replaced main control and unit is now functioning correctly and to confirm. Job complete installed w11603811"

On arrival verified complaint of not making ice. On visual inspection found icemaker is not functioning. LED lights in the unit are dim on the refrigerator ceiling and the freezer section. Ran icemaker diagnostic and found icemaker is functioning but unit is not filling icemaker with water.Replaced ice maker water valve and verified icemaker is now filling with water icemaker should make ice in 24-48 hours unit will need LED modules W11683243 and LED board W10830288. Ordering and office to reschedule for part availability. Installed wpw10341329 ; ordrng 1 W10830288 (LED board) and 1 W11683243 (LED modules)

On arrival verified complaint of not draining. On inspection found broken wires to drain pump. Repaired harness and secured to tub. Ran diag and verified unit is now fully functional. Job complete no parts installed no leaks detected during service.

On arrival verified complaint of unit not heating. Verified voltage and polarity. Ran cycle and verified heater is not functioning. Checked heater and found open. Replaced heater and re ran cycle unit now heats correctly. Job complete installed wp3387747

"On arrival verified complaint of noise during function. Visual inspection shows a little bit of wear and tear on the belt and splutch. Grande cycle all components activate correctly, but belt squeals. Replaced splutch and belt. Re ran diag and all components function and no noise. Ran cycle and un8 runs normally. Job complete installed w11239857, and w10721967"

"Arrived on site to test unit for loud buzzing noise, tested unit found condenser vibrating against frame causing the noise, added sound pad and zip tied wires that could cause potential noise, unit is now running as designed, no leaks detected job complete no parts installed"

"Arrived on site to replace previously diagnosed console, inspected console and found it damaged in the box, ordering a replacement, parts department to inspect part before sending out, office to reschedule ; ordrng 1 W10913685 (Panel control)"

"Arrived on site to replace previously diagnosed parts. Replaced both RC gaskets (W10443320) and formed to the frame with a heat gun. Also thawed out a big ice ball and drain tube port, confirmed drain tube had a restriction that did not allow water through. Replaced drain tube (W10619951) and verified proper drainage, unit is now draining properly. All other components are engaging and unit is now running as designed, no leaks detected, job complete."

On arrival verified complaint of unit not spraying water. Customer had unit already uninstalled see quick pics. Verified voltage in polarity. Ran test and found sump motor is not activating. Verified pump is getting voltage. Replaced sump motor. Re-ran Diag and verified unit is now functioning job complete installed. W11613479 customer to reinstall unit.

Arrived on site for initial not powering on. Disassembled unit found inner cabinet saturated with condensation. Condensation is building on console. Replaced console unit is now working as designed. Notified customer not to use unit until external ventilation is cleaned. Notify customer ventilation is not clean next wont be covered under warranty. Job completed

Arrived on site to test unit for not heating. Found unit not receiving proper voltage. Attempted to reset breaker multiple times and was finally able to get one leg to turn on a voltage was restored. Heated unit and showed customer unit working as designed. Advised customer to have contractor replace faulty breaker. No parts replaced at this time. Job complete.

Arrived on site to test unit for no power. Found power supply wire(l1) in door harness plastic hinge encasing was sticking out and cut. Corrected wiring with butt connection and secured in plastic hinge encasing with zip ties. Unit is now working as designed. No leaks detected. No parts replaced at this time. Job complete.

Arrived on site to test unit for starting on its own and not starting when pushing start. Found button on control is faulty. Replaced control(W11683481) and unit is now working as designed. No leaks detected. Job complete. SR#7740503167

"Arrived on site to test unit for unit not running properly and error, tested unit found inverter board error popping up after 30 seconds, found failed inverter board, to part that was provided was not correct, on next visit will need to replace inverter and magnetron, ordering correct parts, rescheduled for 12/23 but customer wants it done asap; ordrng 1 W11325604 (Inverter board) and 1 W11346197 (Magnetron)"

Arrived on site to test unit for doors not closing properly. Found square hinge mechanism is stretched causing hinge to hit door stops prematurely preventing doors from closing. Recommend hinge parts rebuild. No parts replaced at this time. Office to reschedule. ; ordrng 1 WPW10121046 (LH cam assembly) and 1 WP2307857 (RH cam assembly) and 2 W11673500 (Top door hinge assembly)s and 2 W11403572 (Door stop)s and 4 W11354227 (Door stop screw)s

"Arrived on site to test unit for no ice production. Found all components engaging but evap not cooling. Found Evap leaking refrigerant. Recommending compressor, evap, drier, access valve and tube kit. Needing 3hrs at minimum. Office to reschedule. Needing autho. Owner not present for signature. ; ordrng 1 WPW10218037 (Evap) and 1 W11735041 (Compressor) and 1 R134a (R134a) and 1 W11506635 (Access valve) and 1 W10843121 (Non UV drier) and 1 876765 (Tube kit)"

"Arrived on site for no ice, replaced emitter and receiver. Verified operation. Cleared frozen fill tube, verified operation. Call complete"

Arrived on site to replace handle and trims left and right. Replaced all 3 parts test unit and unit test good job complete. no one here to sign.

Arrived on site its a commercial microwave. Spoke with Melissa and she advised we wont work on commercial units.

"Arrived on site to test unit for F3E0 error, tested unit found sensor shorted, replaced sensor but still the error code is popping up, replaced control and tested, unit is now running as designed, no leaks detected job complete installed W10833885, W11620570"

"Arrived on site to test unit for not drying clothes, customer stated that it take 2-3 cycles to dry a load of clothes, tested unit found vent completely restricted with air blowing out from lint trap, explained to customer that vent needs to be clean by a professional, at this time job complete, no parts installed"

Arrived on site to replace broken wire harness. Replaced wire harness and tested unit. Washing machine is operating properly and as designed. No leaks present at this time job completed.

"Arrived onsite for unit not cooling properly. Found inefficient compressor, impartial frost pattern. Pierced unit and found fully charged. Replaced compressor, access valve and drier. Pulled vacuum and held. Charged per spec and tested. Unit is now functioning properly. Advised customer to give minimum 48 hrs for temp to stabilize . Job complete"

Arrived on site to diagnose refrigerator not making ice. Examined icemaker and found a cube stuck between the bail arm and the icemaker body. I removed the cube and tried to cycle the unit. Unit would not cycle / move even with all cubes cleared and power to unit. Ordering new ice maker assembly to resolve. Office to schedule SOP part. ; ordrng 1 W11692161 (Icemaker)

Unit 202. Arrived onsite as helper to JZ

Unit 302. Arrived onsite as helper for JZ

"Arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I found ice in the bin, but it was small in size as if the unit is not getting enough water. Customer advised that they have never replaced the water filter and the water filter indicator was lit up on the UI. I tested the ice maker and found it harvesting as designed then it filled as designed. I recommended the customer replace the water filter every six months. The unit is operating as designed. No repairs needed at this time. No water leaks observed during service, job completed. No parts replaced."

Arrived on site for continued issues with error codes. Need to order harness for water level sensor. Ordering harnesses and water level sensor. Office to reschedule ; ordrng 1 W11526972 (Harness) and 1 W11519730 (Harness) and 1 W11164669 (Water sensor)

"Arrived onsite and found unit operating with failed hub nut and gearcase. Major oil leak from the bottom and continued use had ruined the belt and cam. Replaced hub and gearcase and belt and cam. Unit is now operating as designed. All checks good. W11239857, W11454372, W10528947, W10721967"

"Arrived on site to test unit for not spinning heavier loads out, tested unit found failed gear case, oil covering the belt causing it to slip, recommend replacing gear case, belt, cam, shift actuator, shield and wash plate if needed, ordered parts, rescheduled for 12/23 ; ordrng 1 WPW10427633 (Shield) and 1 WPW10006384 (Belt) and 1 W11454734 (Gear case) and 1 W10752283 (Wash plate)"

Arrived onsite for not running after releasing the pts switch. Only will run when switch is held down and found unit operating with failed pts. Visible burn from short. Replaced pts switch. Unit is now operating as designed.

"Arrived on site to diagnose refrigerator making noise when running water. Tested unit and found it would dispense properly, but after dispensing roughly a full glass or so, you would hear a thumping and flow would stop and you could not dispense again. I found that removing the filter relieves the pressure and you can dispense fine without it, indicating pressure is building up in the filter and locking up the valve. Advised customer to replace the filter, since house pressure does not look like it was changed at all. Customer will follow up if issue repeats with a new filter, but housing seems to be fine and dispenses with filter out with no issues. Call completed."

Arrived on site to test unit for unit leaking. Test unit and found unit leaking from fill on side of tub. Will need a new tub to fix the unit office to reschedule. ; ordrng 1 8533815 (Tub)

"Arrived on site for a cooktop that is igniting itself. Inspected unit and work area. The customer advised that when they went to clean their burner, some of the burners ended up igniting. She advised that she tried to turn on all burners, and then turn them all off and found the burners would not stop lighting. She went ahead and unplugged the unit and has not attempted to test it out since. I plugged the unit in and attempted to lift up the grates to emulate what the customer had dealt with. I tested all burners three times to see if the unit would ignite improperly or burn up as soon as you hit the igniter. I found all testing pass and show no issues with the cooktop. I attempted to ignite each burner with a lighter and could not get any burners to light without releasing the gas at the burner switches. I called Whirlpool Techline and spoke to Nathan SR# 7740542003. He advised that based on all the information, the issue would have to be something like electrical supply, or the customer leaning over the knobs, causing it to ignite. He advised that since we cannot replicate the issue, I did not think it had anything to do with the Appliance itself. He advised that he noted the file. I called Whirlpool Safety team and spoke to Monica SR# 7740490471. She advised that she believed the issue to be a user error issue. She advised to make no repair at this time and that she got the file documented. The unit is working and operating as designed. Call complete, no parts were installed."

"Arrived on site to test unit for tripping breaker. Customer stated unit has been tripping for about a year and for the last 6 months they had it connected to a different outlet with no issues. Contractor currently replaced breaker and unit has been working great except the ice maker. Engaged all components in diagnostics. Defrost element, damper, ice maker, water valve, compressor, condenser motor and Evap motor all tested good. Reported findings with safety and advised customer would be responsible for ice maker replacement. Customer stated he would be repairing on his own. No leaks detected. No parts replaced at this time. Job complete. SR#7740505374"

Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the inlet water valve and reconnected the unit. I ran the unit through a diagnostic cycle and found no water leaks present during operation. Call complete. W11165546.

Arrived onsite for breaker tripping intermittently and in standby as reported by home owner. Home owner reported swapping breakers in his panel and a different breaker same afci/gfci design tripped with the same tendencies. Tested polarity to be correct and voltage as 123Vac. Called whirlpool techline to report findings after being unable to recreate tripping during test cycles and forced draining. No error codes. Performed running amp draw on unit during drain and spin and found the peak draw to be 2.75 amps during hi speed spin while empty. Breaker did not trip while onsite during testing including a test 12 diagnostics cycle. Techline recommended following up with the breaker company based service pointer for nuissance tripping W11525530 and provided Eaton customer service phone number 1-800-386-1911 service reference number 7740539573

"Arrived on site to follow up on refrigerator not producing ice. Unit is now dispensing water, but I've never came back. Checked ice chute and found an icicle going to the back of the fill tube. Steamed out the icicle and observed for possible weeping valve. I watched for several minutes and did not see any water trickling. Tested a fill and verified proper operation of icemaker. Call completed. No parts needed."

"Arrived on site to follow up on dryer making noise at random towards the end of some cycles. Customer had additional recording of noise which still sounded like blower wheel. Called and reported to tech line, SR7740539387. Per tech line I replaced the motor and blower wheel, since I did see some fine powder on the wheel. Slightly adjusted fitment of the blower housing and tested. Verified proper operation of unit. PArts used - W11364931, WP697772."

"Arrived on site to inspect refrigerator ice maker not working. Upon further inspection, I found the unit pulled out from its space and maintenance advised that they found water had leaked from the ice maker fill tube. I find the fill tube clamp was not fully secured and the tightening screw was stripped and the fill tube was loose causing water to leak. I found water damage to the floor and wall (photos). Using the installation kit from the ice maker kit prescreened for today, I placed a new clamp with screw on the fill tube and tightened/secured the fill tube (photo). Tested the ice maker and it is operating as designed with no water leaks. No water leaks observed at the end of service, job completed. W11729596"

"Arrived on site to inspect dishwasher only draining. Upon further inspection, I found the light indicator on the panel flashing indicating an E4-overflow error. I gained access to the float switch and found water around the switch housing (photo). I removed the float housing and cleaned the water from the area and the float and reassembled and tested. The unit appeared to operate as designed; however, when the drain pump came on, I found water leaking from the sump seal and dripping down to the float switch (photos). I advised maintenance of my findings and also found a large amount of suds in the tub from the rinse aid dispenser door being left open and leaking rinse aid into the tub. I am ordering the pump/motor, pump gasket, housing, clamps, tubes, hoses, sump, sump gasket, impeller and CNOTE-2HR JOB and office to schedule return service. Unit was left unplugged and water turned off for safety. Maintenance advised they would be moving the unit to apartment 2103. ; ordrng 1 W11226885 (Pump & motor) and 1 W11226887 (Pump gasket) and 1 W11226889 (Housing) and 3 W10783615 (Clamp)s and 1 W11226894 (Tube) and 3 W10783615 (Clamp)s and 1 W11226893 (Hose) and 1 W11226878 (Sump) and 1 W11226886 (Impeller) and 1 CNOTE (2HR JOB) and 1 W11226899 (Sump gasket)"

Arrived on site with new parts. Removed control panel. Replaced door latch for large door. Reassembled and verified operation. Call complete. W11029221

"Arrived on site to inspect washer not starting. Upon further inspection. I found that the drain pump was shorted measuring 1 ohm. I replaced the drain pump and then replaced the control since it was harmed by the shorted drain pump. The new control failed to react to touch and could not be placed into service mode. I verified that nothing was loading down the control and that at this time fairly certain that the new control is faulty, returning tech to try main control first then ui if needed. W11399437. I am ordering the control W11543994 and ui W11478524. I am scheduling for 12/19. No water leaks observed at the end of service.; ordrng 1 Ui (W11478524) and 1 W11543994 (Control)"

"Arrived on site for dishwasher not working. Clean lint flashing. Unit is flashing f8e4 Error. Removed bottom panel and found drain pan has water and activate float. Also had F9e2 since drain kept running, all components pass test. No errors. Needs gasket and spray arms . Reset for thurs am. ; ordrng 1 W11483553 (Gasket) and 1 W11545334 (Uppe spray arm) and 1 W11550888 (Spray arm.)"

Arrived on site to install previously diagnosed and ordered part per previous tech. I installed the handle and screw and leveling foot. The unit is operating as designed. No gas leaks observed during service. W11717709 W10819918

"Arrived on site for oven not heating all the time. Customer says upper oven will sometimes not respond to the app nor the console. Lower oven working fine. When upper oven does start it heats and works fine. Confirmed error 1 time as unit did not start and went back to home. Other test worked fine. Entered diagnsotics. Found it full of f6e4 errors. Removed and verified proper voltage for oven. Checked harness and communication wires, no shorts or issues found.replaced appliance manager. Got strange pic of hourglass and plug. Nothing responds. No change after 15 min. Turned off and out old board back. Old,board has same screen. Called tech line. Said this problem is inside the user interface. 7740539974. Reset thurs am. ; ordrng 1 W11600355 (User interface)"

"Arrived onsite for range tripping breaker. Found terminal block wiring good. I replaced the Bake element, Broil Element, and control per procedure. I ran the unit to 500 degrees on bake with ground off. I re attached the ground and ram the unit to 500 degrees again. Unit reached temp with no issue. Call complete. Installed W10856603 BROIL ELEMENT, W11182108 ELMNT-BAKE, AND W11583303 CONTROL. Customer was not available to run burnoff as construction guy had to leave.Voltage checked good L1-L2/240 L1-G/124 L2-G/124 L1-N/124 L2-N/124 N-G/0.Spoke with Safety SR 7740514727 spoke with Marie."

Arrived onsite for oven with no power. Upon arrival I found the unit to have power but the console dead. I found correct voltage going to the console at 15vdc. I performed a power reset and console still wouldn't power on. The console needs to be replaced. I replaced the console and powered the unit on. Console is now responsive and customer will setup wifi. Call complete. Installed W11659261 CONSOLE.

Arrived onsite as helper to JZ

Arrived on site with 2nd man MZ to install previously ordered parts. Replaced control W11616491. Test unit and is operating as designed. Job complete.

"Arrived on site to replace previously diagnosed parts for complaint of unit turning off and led numbers flashing. I replaced the filter board and chassis. Unit tested good when sitting on the counter for 4 times at 1 minute each. As soon as I put unit over the range again and tested, he leds on the control started flashing. Ordering control. Parts used w10422269 w11520831; ordrng 1 W11552018 (Control)"

"Arrived on site with 2nd man MZ for not draining. Upon arrival ran, test unit and cannot duplicate issue. Spoke with tenant and was not aware that previous techs had been here, ran a normal cycle with laundry. Unit is operating as detergent."

"Arrived on site with 2nd man MZ for complaints of squeaking noise on hinge. Upon arrival, customer demonstrated and it is the lower Fc hinge. Contacted Techline for assistance. Explained that the door has a heavy oversized door. Tech said that replacing the hinge may not make a difference but to go ahead and replace. Replaced hinge W11233372. Unit is now a lot quieter. Job complete"

"WRS588FIHZ06 Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11566892 evap harness. Tested on step 6 again and now reads closed circuit. Unit is functioning as designed. No water leaks detected at this time."

"kose500esS21 Arrived on site for F9E0 code. Upon arrival, confirmed issue and buttons will not respond. Proceeded to checked wiring on the junction box and found correct voltage going to unit. Re wired the unit to the electrical and found unit now working within specs. Unit reached to 350F with no issues. Upon installing unit back into cabinet, found conduit getting caught, not allowing unit to go back in. Tried multiple methods, however unit is not naturally flushing to the cutout. Informed builder. Unit is functioning as designed. No parts needed."

"WCGK5036PS00 Arrived on site for burner flames tall even on low setting. Upon arrival, confirmed all burners do not fluctuate flame size. Proceeded to adjust regulators with 3/32 flat head to the valve stem and re tested. Unit is functioning as designed. No parts needed."

"Arrived on site for customer complaint of unit not starting, found failed control. I replaced control, unit tested good part number used w11683480"

"Arrived on site for customer complaint of unit going out of balance. Found customer experiencing this when washing floor mats and towels. I ran diagnostic test cycle, every component passed diagnostic test. I showed customer the spin test and explained that the issue is with the types of loads and not the washer. If problems continue I instructed customer to get video of the the washer as well as the load. Uni tested good."

Arrived on site for customer complaint of unit not starting a cycle. Found rotor was loose due to the bolt backing out of the gearcase. I added locktite to bolt and reattached. Unit tested good. No leaks at time of service.

"Arrived on site for customer complaint of ice maker not working and leaking water. Found failed ice maker and clogged defrost drain line. I replaced ice maker, tested harvest and fill in diagnostic mode, unit tested good. Used steamer to clear drain line, unit tested good. No leaks at time of service"

"Arrived on site for customer complaint of unit not heating. I tested in diagnostic mode, unit tested good, instructed customer to use rinse aid."

"Arrived on site for customer complaint of washer leaving lint on the clothes. Found washer tested good in all cycles. Found dryer was having long dry times, instructed customer to have vent cleaned."

"JMW2430LL03 Arrived on site for unit screeching while turning. Upon arrival, when putting weight on the turntable glass, unit will screech. Proceeded to replace W11179756 shaft. In addition, applied grease on the motor shaft. Tested on multiple occasions, and now unit is functioning as designed."

On arrival verified complaint of making noise. Customer showed video of sound. Evap fan is hitting ice. Inspected unit and found ice fill tube is splashing water. Ordering kit W11750811 per sp w11750800. Office to reschedule. ; ordrng 1 W11750811 (Tube kit)

"KODE900HSS21 Arrived on site for F6E4 code. Upon arrival, confirmed stored error. Cleared codes. Ran all component activation and passed all tests. Customer stated the oven will shut off during preheat and display the error. Tested upper over and preheated to 350F with no issues. Posted on service thread and advised to replace console and control at the same time. Returning with console. Customer agreed to reschedule Dec 11th. ; schdld next appmnt for 12/11 WED !"