On arrival verified complaint of not washing and not filling. Ran diag test and found long fill code. Ran cold valve and had little flow. Hot had good flow. Valve was damaged in box. Will need to reorder and replace. Due to work area of unit and work involved requesting second man due to needing to remove dryer half to replace water valve. Office to reschedule.; ordrng 1 W11222849 (Valve)

Arrived onsite for a dryer that is making noise when in use. Upon arrival I found this to be true. Upon further inspection I found that the blower wheel had a crack in it and was making contact with the housing. I replaced it and tested the unit and found the unit operating as designed

Arrived on site to test unit for not drying. Tested unit and found vent completely clogged. Advised customer to get a professional vent cleaner to clear the vent of all obstructions. Job complete.

"Arrived on site for cooling complaint. Checked freezer temp reading 10? removed evaporator cover decent frost pattern reassembled unit checked for error codes none. Checked temp again temp reading 20,called tech support unit has not changed temp while on hold with tech support. Tech support agreed due to symptoms possible compressor issue. Ordering a new compressor SR#7738417073; ordrng 1 W11557671 (Compressor) and 1 W11506635 (Access valve) and 1 Wpw10143759 (Drier)"

Arrived onsite for previously diagnosed parts. Installed the new valve now the flame does not go out when going from high to the simmer flame. The unit is operating as designed and no gas leaks detected during service.

Arrived onsite and found unit operating with failed icemaker. Unable to force a harvest. Replaced the icemaker and reset power. Unit is now operating as designed.

Arrived onsite for a MW with burnt out LEDs in display. Upon arrival I found this to be true. I replaced the control and tested the unit and found the unit operating as designed.

"Arrived onsite for gas odor. Upon arrival spoke to customer and customer stated that the gas company was called due to a gas smell near the garage or outside area. It was assumed the smell was coming from the water heater. After a visit from the gas company the gas company had stated the dryer, across the hall, was leaking after a pressure test. Ran checks on dryer and could not find any leaks from the wall , supply line or the unit itself. Tested multiple times with the customer on hand. Notified customer that no leaks could be found at this time."

"Arrived onsite for washer making a noise. On inspection ran diagnostic cycle and when got to spin cycle there was a plaster on metal grinding noise. Gain access to the bottom of the unit and found an off white dust. Pulled the pulley cover and the clutch and found that the plastic gear were rounded off. Installed a new clutch and now the unit is working as designed. The noise is gone, no water leaks detected during service."

On arrival verified customer complaint of noise during use. Ran unit for 35 minutes no abnormal noise from unit. Unit is at a soft normal hum during use. Spoke to TL Adrian 7738416466 to document customer expectation complaint. Operational test is good. No leaks detected during service.

Arrived on site and replaced terminal block. Unit now working as designed. Job complete.

"Arrived on site for knocking noise. Ran diagnostic couldnt recreate any odd noise,customer played recording of noise,noise could be bubbles in refrigerant lines,per service pointer W11610345. Per service pointer adjusted cap tube and tilted filter drier."

"WRT138FFDB01 Arrived to inspect no cool. I found the issue was the unit would trip the breaker, shortly after plugging in, when the compressor would attempt to start. I replaced the start device and tested. The unit ran as expected and did not re-trip the breaker during the rest of the service call. After several minutes of run time, the compressor was drawing .62 amps and the unit began cooling. No leaks observed during service."

"Arrived on site for dryer taking to long to heat. Upon arrival found power supply, fuses, stats, and element all functioning within visual and manufacturing spec sheet rating. Found dryer had air flow clog and found a critter prevention screen on outside of exhaust collecting a lot of lint and preventing air flow and dryer to over heat. Removed clog and found dry could work as designed. Call complete"

Arrived on site to test unit for unit tripping breaker. Test unit and unit pre heated to 350? with out tripping breaker. Couldnt duplicate the problem. Jon complete.

On arrival confirmed need for regulator. Replaced regulator and gas manifold to surface burners. rechecked for gas leaks. All connections are sealed and not leaking. All operational tests are good. Job complete. No gas leaks detected at this time. Spoke to safety to document completion of repair. 7738290637

Arrived on site to test unit for lint filter getting caught when inserting and removing. Found sides were bent inwards causing screen to get hung up. Adjusted chute and bent edges outwards. Unit now working as designed. Job complete.

"Arrived on site for freezer LED issues as well as icemaker bell alarm issues. Upon arrival inspected unit. Found freezer light switch was sticking due to small amount of frost buildup. Notified customer that it is necessary to open and close freezer door from center. Pulling from one corner or the other will cause uneven distribution between the rails and at times the door may not close properly all around. This will allow warm air to migrate and create frost and freeze the door switch closed. Unit is functioning properly. As for the icemaker bail alarm, the customer was unaware that the arm shifts during a harvest cycle. Notified customer that this is a normal operation. Job complete."

Arrived on site for refrigerator needing previously diagnosed dampener motor. Upon arrival confirmed issue and installed part. Found it opening as designed with no air leaks. Call complete

"Arrived on site for washer making a noise, sometimes doesnt drain. Ran diagnostics and found no error codes. When spin is activated a loud screeching noise is heard. Removed bottom panel found unit will need new gear case as, actuator, cam, belt, and capacitor. Reset for tues am; ordrng 1 W11454734 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11428524 (Capacitor)"

Arrived on site to test unit for loud grinding noise. Found rotor retention screw came loose causing improper engagement of slider. Inspected slider and rotor and found no signs of damage. Secured retention bolt and unit now working as designed. No leaks detected. Job complete.

"Arrived on site for a dishwasher that is not running. Inspected unit and work area. I did confirm the customers complaint and found water at the bottom of the dishwasher. I attempted to drain the unit out and found that the dishwasher drain motor would not run. The customer advised theyve been having issues with it also leaking all over the floor. Around the throne, auto test to see if the unit would run and found no water draining out but water dripping from the motor assembly. Spoke to see ass and was advised that because of the unit model, we would need all the clamps and hoses with the pump and motor assembly. Ordering all pertinent parts in the office will need to contact the customer about a return date due to several out of stock and PSP items.; ordrng 1 W11226899 (Sump gasket) and 5 W10783615 (Sump clamps)s and 1 W11226893 (Sump hose) and 1 W11226894 (Inlet hose)"

"Arrived on site for dishwasher running and showing codes. Found f8e4, f9e2. Ran diagnostics and all components passed with no leaks, found gasket was worn replace gasket verified operation. Ran again with no leaks. Advised customer about soap usage. Call complete."

"Arrived on site to test unit for not advancing through cycle, tested unit and found wash motor connection not seated properly. Secured connection, leveled unit, and tested, unit is now running as designed, no leaks detected, job complete."

"Arrived on site for refrigerator needing previpus diagnosised sealed system. Upon arrival confirmed issue and found unit still had 47g of refrigerant in system. R3coveted and installed compressor, uv drier, and access valve. Pulled vac and watched vacuum hold for over 10 minutes. Recharged system with 47g of r600. Tested unit and found unit cooling. Informed customer to give unit 24 hrs to stabilize temps. Call complete"

"On arrival verified unit is frosted over. Previously repaired ice maker. This time almost fully defrosted the unit except for where the sensors were encased in ice. Turned unit off and left doors open to allow for remainder to melt. Also found defrost heater works. Evap was on,y frosted up on top half of evap. Found evap fan was slow. Replaced evap fan motor. Job complete no leaks detected during service"

Arrived on site for right rear flame to high . Customer states burner flamed up. Checked for any obstruction in orifice or in burner head . Couldnt duplicate any flame issues . Burner is performing normally. Called tech line and documented . Past repairs and current findings . Sr# 7738417436No gas leaks detected at time of service . ; schdld next appmnt for 2/14 WED !

"Arrived on site to test unit for continuous filling and draining, customer stated that unit would shake and move whenever she would wash a small load. Explained to customer that under loading and overloading unit will cause it to go off balance. Tested unit in diagnostics, unit is running as designed, no leaks detected, job complete."

Arrived on site with parts for washer. Replaced water valve. Ensured drain pump has good reading at control. Replaced control. Calibrated and completed test cycle. Working properly. No leaks. Call complete.

"Arrived on site to test unit for noise. Found motor seizing. Replaced drive motor, unit now working as designed. No leaks detected. Job complete."

Arrived onsite for range with gas smell. On inspection the customer was saying that the fan was not expelling the fumes from the range. Explain to the customer that the fan that say doesnt work was the convection fan. I informed the customer on how the convection fan works. His complaint was that they were cooking pizza and the house filled with smoke. Explained how the range works that there is no outside exhaust system on the range and if you burn something the smoke will be in the house. The unit is operating as designed and no gas leaks detected during service. SR7738414015

On arrival verified complaint of all burners are to hot. Customer states all burners will stay to hot intermittently. Recommend replacing all inf switches for possible failure. Ordering all inf switches. Reschedule for 2/16; ordrng 1 WPW10296657 (LF inf sw) and 1 WPW10295048 (LR inf switch) and 1 WPW10312185 (RF inf switch) and 1 WP7403P238-60 (RR inf sw)

Arrived on site for door issues . Found door cracked and inner door separating from outer door . Replaced door and found display in door not lighting up. Reordering door . Call to set return ; ordrng 1 W10711113 (Mw door ss)

"Arrived on site for unit not freezing. Removed compressor cover pierced low side pressure in a vacuum reading -20 found small traces of oil on cap tube entering drier,removed drier,brazed in a new service port and brazed the drier,while attempting to install the cap tube to the coupling found the cap tube broken inside of the liner took pictures,called tech support gave all I formation and pictures. Information being sent to the product review team whirlpool will contact customer. SR#7738413070"

Arrived on site to replace blower. Customer advised that they were just concerned for unit not Getting to temp. Unit about 10-15? off. Showed customer how to calibrate the unit job complete

Arrived on site for doors rusted. Confirmed both fzr and ref doors have rust. Removed and replaced both doors and nameplate. Verified operation. Call complete.

"Arrived on site for refrigerator not cooling. Cold in freezer but not refrigerator. Ran diagnostics and found evaporator fan has failed. Not moving cold air around unit. Removed evaporator cover, replaced fan motor. Verified operation. Call complete."

"Arrived on site for a washing machine that is intermittently having problems starting cycles. Inspected unit and work area. I ran the unit through diagnostics and did not find any store in error codes. Around the unit through an auto test twice and could not get the unit to fault. Checked Internet, the washer and found all connections were good and no evidence of any oil, leaks or anything. I started numerous cycles with being able to start the washer each and every time. I had the customer attempt to start a cycle and found that the customer was not pushing in the start button completely. I did advise the customer of the service pointer (W11679421) referencing the intermittent issue with the start button. I did explain to the customer that this is normal operation, but that the customer will need to push in on the middle of the push to start button firmly and hold it for five seconds prior to releasing it. I also advised her that she will need to release her finger as quickly as possible as, releasing the button slowly can also have an effect on being able to start the unit. I advised the customer that this is normal operation and how the unit is designed. I had the customer start several cycles prior to leaving and to confirm if the unit is working and operating as designed. Call complete."

Arrived on site for refrigerator not cooling properly. Unit In maintenance garage. Confirmed all fans working. No heat transfer off compressor. Found oil in drain pan. Looks to be high side leak. Will need sealed system repair. Advised customer they will be contacted to schedule service. ; ordrng 1 Extratime (Extra time) and 1 W10836706 (Evaporator) and 1 Nitrogen (Nitrogen) and 1 W11512423 (Condenser) and 1 WPW10507886 (Compressor) and 1 W11506635 (Coupler) and 1 WPW10143759 (Uv drier)

"Arrived on site for dryer making a rattling noise. Upon arrival confirmed issue. And narrowed down noise to failing rollers. Used repair kit and replaced rollers, belt, and idler. Found noise no longer present and unit working as designed. call complete"

"Arrived on site for not heating. Upon arrival,test polarity and is correct. Ran vent test and test failed for electric dryers. Uploaded picture on SD. Test unit and element is not energizing. Disassembled unit to test heating circuit components. All components pass except thermal cutoff. Thermal cutoff is OL. Need to replace thermal cutoff. Replaced thermal cutoff and and test unit. Element is now energizing and is heat cycling correctly. Advised customer about having wall vent cleaned. Unit is operating as designed. Job complete"

"Arrived on site to inspect range cooktop burner not igniting. Upon further inspection, I tested all burners and found the front left burner not igniting. Also found the burner had the incorrect burner cap. The front right burner is the same as the front left and I took the burner cap from the right and placed it on the left and retested and found the ignitor not arcing now. Adjusted the ignitor and retested and it continued to fail. I raised the cooktop and found the ignitor harness badly crimped and found the wires broken inside. I straightened the harness and retested and it continued to fail. I am ordering the burner cap kit and front left ignitor/harness and scheduled return service for 02/12/24. No gas leaks detected during service. ; ordrng 1 W11455147 (Burner cap) and 2 W11453940 (Ignitor)s and 1 WPW10475149 (Spark module)"

Arrived on site to replace sump and motor. Replaced sump and motor test unit and unit test good job complete no leaks present at this time.

"Arrived on site to test unit for RF dual burner not turning on. Found burner would turn on on high but not on other settings. Replaced faulty infinite switch, unit now working as designed. Job complete."

Arrived onsite for washer walking. On inspection the unit was leaning forward and the drum is touching the cabinet. The front are all out and the back are all the way up and the unit still is hitting the front of cabinet. Called WP tech line and he had me look at a service pointer to make sure it was not the issue and it was not. He said to change out the cabinet but was not sure that it would fix the issue. We have change all the moving parts in the unit and it has not helped out the issue. I dont see changing out the cabinet will help because I do not seeing anything wrong with the cabinet. Sr 7737802965; ordrng 1 W10676680 (Cabinet) and 2 Hours (Hours to do the job)s

Arrived on site for refrigerator with broken rc right side door gasket. Upon arrival confirmed issue and found gasket torn. Replaced gasket and insured unit is sealing as designed. Call complete

"Arrived on site for a defective compressor. Removed defective compressor,installed a new compressor and drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good."

On arrival confirmed damaged console. Replaced console and verified full function. Operational test is good job complete no leaks detected during service.

Arrived on site for dryer not working. Found dryer heating up and working properly. Used vent tester and confirmed Issue is the vent is clogged. Called safety. 7738338212; ordrng 1 Wpw10106710 (Vent tester)

"Arrived on site to test unit for missing support, inspected unit found element support broken, installed new support, unit is now functioning as designed, job complete."

Arrived onsite for repeat harness damage. Repaired wiring harness with existing materials stubs and electrical tape. Advised customer on repair. All checks good.

Arrived on site to test unit for unit not washing. Test unit and found bad sump and motor. Replaced sump and motor test unit and unit test good no leaks present at this time. Job complete.

"Arrived onsite for IM not producing ice. On inspection the fc was 13? the IM had ice in it. I forced a harvest and a fill and the were successful. I tested the Thermistor and it failed. I looked at the condenser and it was 75% clogged. I cleaned the condenser and now the fc reads 1?. In stalled a new IM I. The unit, informed the customer to dump the first few trays. No water leaks detected during service."

Arrived on site to test unit for left front burner not igniting correctly. Test unit and found unit working as designed. The burner is a 3 phase burner. Will glow hotter when pot or pan on it. Job complete.

Arrived onsite for a washer that will not start sometimes upon arrival I put the unit in diagnostic and found F5E2 Lock failure.I ran the diagnostic cycle and found that it completed. I replaced the lock due to the code. And tested the unit and found unit operating as designed no leaks

Arrived onsite for a dryer that wont start. Upon arrival I inspected the timer knob and found that it cracked and was not selecting the setting. I am ordering the knob D2C if possible. Office to reschedule ; ordrng 1 W11708423 (Knob)

"Arrived on site for washer not filling, showing off balance load and not completing cycles. Upon arrival found control failing and replaced it but didnt find any errors prior. After replacing control I found f6e3 in diagnostics and ui was glitching when trying to recalibrate unit. Also replaced ui then reset and tested unit in diagnostics and normal wash cycle. Found unit working as designed with no leaks. Call complete"

Arrived on site to replace damaged front door panel. Replaced panel and tested. Unit is functioning properly. Job complete

Arrived onsite for previously diagnosed parts. Installed the pump in the unit and ran diagnostics cycle and it passed. No water leaks detected during service.

"WOC54EC0HS20 Arrived to inspect temperature issues and clock wandering. I advised the customer the inly way to correct the clock, being a known issue, is to connect to their wifi and I assisted. The unit heated and cycled as designed and averaged within manufacturer specifications, at 348 at a 350 setting. Operational test good."

Arrived onsite for a Washer that is agitates violently. Upon arrival I the customer was using the water and I also found. The unit out of plastic (see photos) and the customer available me that there complete it that the unit maker noise when in use. Upon testing the unit I found some noise coming for the back panel I adjusted it as the was a gap at the bottom which helped. I checked under the unit and found a detergent cap under the unit too which could have been contributing to the noises. I leveled the unit and put it back inline with the dryer and ran a quick wash cycle the drain and spin

Arrived on site for unit with damaged fan blades. Inspected unit and found condenser fan had failed. Making rattling noises as unit was running. Replaced fan blade assembly. Unit is now functioning properly. Job complete.

On arrival confirmed no heat. Replaced magnetron as previously diagnosed and then ran test cycle with magic lights tool. Unit heats and turns correctly with no noise. Operational test is good. Job complete.

Unit 1334 arrived on site for no lights diagnosed a defective switch replaced switch tested switch operation unit working as designed.

"Arrived on site for washer making noise. Customer has videos of noise during agitate. Diagnostics shows no errors, confirmed noise during agitate. Inspected and found cam was broken as was shield cover. Verified operation. Noise gone. Call complete."

Arrived on site to test unit for ice clumping in ice bin. Ice cubes were nice and formed properly. Fill tube heater engaging and filling as designed. No signs of weeping present. Ice cubes were clumped together in bin as if melted but only on right side of bin. Attempted to contact Tech-Line but were not available. Recommend replacing fill tube assembly and filter head assembly. Needing 2hrs on return visit and AH only. ; ordrng 1 W11247640 (Valve kit) and 3 2300868 (5/16 Connection)s and 3 WPW10334458 (5/16-1/4)s and 1 W10786952 (Pressure valve) and 1 8212547RP (Water line) and 1 W11515313 (Fill tube assembly)

"Arrived on site for dishwasher door just Fallon after opening. Removed from counter, found right side door spring had fallen off. Properly secured hinges to the spring. Adjust insulation to ensure it doesnt impair hinge. Verified operation. Call complete."

"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I removed and replaced the main control and sensor and tested. Unit is operating as designed. No gas leaks detected during service, job completed."

"On arrival verified complaint of no heat. Checked during cycle and igniter glows but no flame. Disassembled and checked amp of igniter was 4amps good. Checked flame sensor and found it good and was a closed circuit. Checked the coils and found one coil is OL. Replaced burner assy and retested unit. Unit now heats correctly and all operational tests are good, job complete no gas leaks detected during service."

Arrived on site to replace scratched door. Replaced right side door. Job complete

"Arrived on site to replace previously diagnosed water valve. Replaced part and tested, no leaks detected, unit is running as designed, job complete."

Arrived on site and replaced right and left side interlocks. Unit now working as designed. Job complete.

"GI0FSAXVY012 Arrived to inspect ice production issues. I found water flow sufficient and the ice maker had recently cycled and was correctly filled with water. The FC was -2 and the unit appeared to be cooling normally. I found the RH RC gasket was badly torn and a source of constant airflow. I am ordering the RH RC door gasket and the upper fan and damper, if required upon return service. No leaks observed during service. ; ordrng 1 W10830055 (RH RC Gasket) and 1 WPW10162697 (Fan Motor) and 1 WPW10127427 (Damper)"

Arrived onsite for a washer that seems to be filling too much for the amount of clothes that is in the unit. Upon arrival I ran the unit and found the unit operating as designed I call tech and spoke to them of my findings and they determined that the unit is operating as designed. First callSr#7738131445 I relaid this to the customer and they were not happy with this out come I called Second time and spoke to Bruce sr#7738131445 and documented everything

Arrived onsite and replaced the console per previous diagnosis. All checks good. Advised customer on repair. Advised to call back in event of repeat symptoms.

Arrived onsite for a MW with a vent that is not turning on. Upon arrival I the customer advised me that the actual issue is that the unit makes a vibrating/rattling noise when in use. I couldnt duplicate the issue but I adjusted the unit rapper and I asked the customer to monitor the unit and make a reordering if they can.

"Arrived on site for unit not operating. Upon arrival, ran diagnostics and got F6-E4 float switch open, inspected float switch. Found unit is leaning forward and water is remaining at front of unit causing float switch to open. Set front feet 3/4 and Test unit by running an automatic test cycle. Unit fills and washes, drains and heats correctly. Ran a normal cycle and unit begins washing correctly. Unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for error f2e1. Unable to do anything without error prompting. Replaced faulty console and verified unit heating properly. Unit is currently working as designed. Job complete.

Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the springs and dispenser fill hose. I visually inspected the rest of the machine and saw no other issues. I ran the service cycle. The machine completed the cycle and works as designed. There were no water leaks present at the time of service. Call complete.

Arrived onsite for a refrigerator with the FC door not closing correctly and there is a gap on one side. It also doesnt make ice. I found a 1/4 gap on the right side of the FC door due to the door not being clipped in on the lower right bracket. I corrected the door and removed the ice from the bin. The door closes properly now. The customer stated it started making ice again. I explained to the customer that the door not closing probably caused premature frost and ice on the evaporator causing the temps not to reach harvest temp or warmer and cause the bin to melt. At this time ice is being made properly and nothing is melting. Call complete.

"Arrived on site ,replaced outer tub , suspension,screws and drain pump. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complex"

"Arrived on site for making noise. Upon arrival, customer pointed out noise when unit is not in use. The noise is a backdraft of air coming from ventilation. Test unit and unit operates as designed. Customer will have builder check ventilation for back flow of air entering from outside. Job complete"

"Arrived on site to test unit for not latching, tested unit and found broken strike. Replaced strike and tested unit, unit is now running as designed, no leaks detected, job complete."

"Arrived on site for unit not functioning after previous repair. Upon arrival inspected unit. Ran diagnostics and found error code F6E4 float switch stuck and F7E1 no heat. Inspected float switch and found seized. Disassembled, cleared out, adjusted float shaft and reassembled. Switch now freely moves up and down. Ran multiple tests and unit is functioning. During testing also found suds buildup. Notified customer to reduce detergent use due to home water softener and to monitor rinse aid dispenser for over dispensing."

"MED4500MW0 Arrived to inspect knocking noise. I found the unit would knock continuously, after only slight warming. The issue occurred at the exact same drum position each time. I found the rear bulkhead required adjustment to allow a slight amount of lateral play in the movement of the roller wheel, in relation to the drum track. After correcting, the issue was resolved. If further issues persist, unit will require a replacement drum. Operational test good."

"Arrived on site for unit not operating, upon arrival, customer is actually washing a load and is currently in spin cycle. At end of cycle customer removed clothes. Ran diagnostics and there are no saved error codes. Ran automatic test cycle and test completed with all components operating correctly.found that intermittently during spin test, control would power off then power back on. Need to replace control, replaced control and unit is operating as designed. No leaks present at this time. Job complete"

Arrived on site to test unit for no power. Found neutral came loose and was making contact with L1. Removed burnt/damaged wiring and installed #10 eye crimps to ensure connections would stay secure. Unit now working as designed. No leaks detected. Job complete.

"Arrived on site to install previously diagnosed regulator, installed regulator, tested with gas leak detector, no leaks detected, job complete."

"Apt 401 Arrived on site for dryer not starting ,only throwing an error code . Found relay failed on control. Replaced control . Unit is starting and heating normally. Job completed"

Arrived on site for unit freezing foods in the fresh food section. Upon arrival inspected unit. Found thermistors pass. Air ducts have been sealed and as precaution the control UI has been replaced. Set RC temperature to 38. Customer will monitor.

"Arrived on site to finish defrost issues. As instructed, customer has unit completely thawed. Gained access to evaporator. Found harness fuse to heater is OL. Test heater and has correct ohms of resistance. Need to replace harness. Replaced evaporator motor harness. Test unit and heater is pulling correct amperage. Also added shims to rc drip pan. Unit is operating as designed. Job complete"

Arrived on site to replace parts. Replaced console control board and light bulb and covers. Test unit and unit test good job complete.

Arrived on site for refrigerator not cooling properly. Upon arrival customer stated unit had recently started working but was intermittent. Found amp draw to compressor at 0.65 and steady. Evap frost pattern healthy and all fans running. Found control failing and replaced control asm(control came with thermistor and harness as a kit). Informed customer to give unit 24 hrs to stabilize temps. Unit working as designed Call complete

"Arrived on site ,replaced suspension and lower harness . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"

"Arrived on site for unit not completing wash cycle properly. Upon arrival inspected unit. Ran diagnostics and found stored error codes 0/1, 0/2, 9/1, 8/1 . Cleared codes and tested. Found unit is not draining properly. Disassembled and inspected. Found debris, not allowing water to pass through drain pump. Remove debris and tested. Unit is now functioning properly. Job complete."

"Arrived on site to inspect range oven temps. Upon further inspection, I removed the oven bottom panel and inspected the ignitor and found it blackened and worn. Placed the panel back in its place and tested the unit on Bake at 350 degrees. At the initial start-up, the ignitor took approximately 17 seconds before the burner ignited. I monitored the unit and when the burner was to ignite again, the ignitor took just over 20 seconds to re-ignite the burner. I am ordering the ignitor and scheduled return service for 02/12/24. Returning tech will need to replace the ignitor and sensor. No gas leaks detected during service.; ordrng 1 W11176454 (Ignitor)"

Arrived onsite for washer not dispensing water. On inspection ran the unit in diagnostics mode and it filled normally. Had the customer explain to me what the issue was. In bulky setting the unit does not dispense water at the beginning of the cycle as it evens out the load. Washer does not dispense until 3 minutes into the cycle. Informed the customer on how the unit operates. No water leaks detected during service.

Arrived on site for no heat dryer . Found element has failed . Replaced element . Unit is now heating properly . Removed lint from unit . Job completed

Arrived onsite for a MW that makes rattling noises when using the vent on high. Upon arrival I tested then unit and found this to be true. Upon further inspection I found the mounting screws loose. I tightened the up and found the noises went away. Upon opening as designed

"Arrived on site to inspect unit for damaged RC door. Replaced damaged door, and leveled. Formed gasket with heat gun. Advised customer to leave door closed for a couple hours to allow gasket to cool to form. No leaks detected. Job complete."