We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Salado, TX 76571
Wesley
Job Details: 07/13/2022
Arrived onsite and replaced cover kit and control kit per prior diagnosis. Verified heater is within range. Unit is now operating as designed. Advised customer on cool down times. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78732
Kimo
Job Details: 07/13/2022
Arrived onsite for DW with a loos handle upon arrival I attempted to tighten up but it would not. I replaced the handle and found that it was now solidly mounted. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM00
Near Austin, TX 78752
Kimo
Job Details: 07/13/2022
Arrived onsite for refrigerator water dispenser spitting when in use. Upon inspection I found that the water filter was not sealing properly in the filter head.I installed and tested the unit and found that the dispenser was working as designed.
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near Austin, TX 78758
Kimo
Job Details: 07/13/2022
Arrived onsite for for washer leak. Upon inspection I found that the leak was coming from the water temp sensor due to the bracket that holds it down was loose I created a spacer out of a silicone sheet I had and installed it in between the sensor and the bracket to increase the clamping force of the bracket and tightened it down. Then I tested unit several times and found no leaks. No charge issues was same as before. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Austin, TX 78759
Kimo
Job Details: 07/13/2022
Arrived onsite to perform Heating Element - SP W11540964 - Special Project S17304. Upon arrival I installed new heating element and tested unit and and found unit operating as designed no leaks job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBMS03
Near Austin, TX 78739
Kevin
Job Details: 07/13/2022
"Arrived on site and inspected refrigerator and found evaporator tray in fresh food section is bowed. Disassembled fresh food section and found water is dripping from condensation gathering behind icemaker adapter then running behind air tower going underneath evaporator tray and lifting it. Because of this evaporator tray is also frozen over and not draining properly. Replacing adapter kit and tray may correct issue.
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204EPA00
Near Austin, TX 78739
Kevin
Job Details: 07/13/2022
"Arrived on site and inspected refrigerator and found attached cabinet door panels keep door from closing properly if body of refrigerator is too far back into cabinet installation. Also found display is not working because the motor has added pieces of tape to keep door switch in closed position so the chime stays off. Removing tape corrects display issue and installation should be corrected so that the doors can close properly every time.
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Austin, TX 78737
Leonardo
Job Details: 07/13/2022
Arrived on site to test unit for unit beeping and not running. Test unit and found water in float. Removed water and found unit leaning to the front. Pulled unit out and lowered back feet to level unit correctly job complete at this time.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78745
Kevin
Job Details: 07/13/2022
"Arrived on site and replaced heating element per service pointer W11540964, after replacing ran a diagnostic cycle to confirm is is not leaking, job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027EW0
Near Austin, TX 78745
Kevin
Job Details: 07/13/2022
"Arrived on site and inspected washer, Pulled washer forward out of closet until all sides were visible and set to fill with hot, warm, and cold water and did not observe any leaking from valves. Washer did not overflow stopped filling and began agitation. Then Set washer to spin and drain and did not see any overflowing of standpipe or drain hose leaking. Moved washer back into closet and there is no water on the floor. Could not duplicate apartment tenants experience. Washer is not leaking
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Austin, TX 78748
Leonardo
Job Details: 07/13/2022
Arrived on site to test unit for unit not getting water. Test unit and found water turned off under sink. Turned water on test unit and unit filling with water and washing and draining job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Kyle, TX 78640
Kevin
Job Details: 07/13/2022
"Arrived on site and replaced heating element per service pointer W11540964. After replacement insured dishwasher is working properly and not leaking by running a diagnostic cycle, job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Niederwald, TX 78640
Kevin
Job Details: 07/13/2022
"Arrived on site and inspected range and found saved error code F9E0. Inspected wiring at terminal block and did not see any issues, took pictures. Turned on all cooktop elements and set oven to bake and everything is working normally. Could not duplicate reason for service call, job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78747
Leonardo
Job Details: 07/13/2022
Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Georgetown, TX 78626
Paul
Job Details: 07/13/2022
Mg. Customer needed pedestal installed on washer. Removed hoses from washer. Took washer to hallway. Installed pedestal. Reassembled and verified operation. No leaks. Call completed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Georgetown, TX 78626
Paul
Job Details: 07/13/2022
(MG) Range is not working due to warped control. Called safety and Theresa gave a P&L concession W13HGI1WPL1. SR# 7734047481 . Removed back panel. Found plastic melted from control case onto the panel. Removed and replaced control and panel. Reassembled and verified operation. Call completed.
We serviced a
JENN-AIR FREEZER
Model JBZFL18IGX00
Near Lakeway, TX 78734
Luis
Job Details: 07/13/2022
"Arrived on site for no ice. Ran diagnostics icemaker not completing diagnostics and getting 6F error code. Called tech support sent pictures of error code to tech support installed new icemaker ran icemaker test passed,ran fill test passed. SR#7734096514"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Georgetown, TX 78628
Lou
Job Details: 07/13/2022
"Arrived on site to inspect dishwasher door catching when opening fully. Upon further inspection, I found the kick plate was not installed correctly. I removed the kick plate and found the insulation was shoved under the unit and not properly installed. Re-installed the insulation and kickplate and tested unit in diagnostics. Unit is showing no error codes and is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FBS00
Near China Spring, TX 76633
Jonathan M
Job Details: 07/13/2022
Arrived on site for a refrigerator that is not cooling. Inspected unit and work area. Confirm the customers complaint and found the freezer section at 13?F in the refrigerator section at 50?F. The customer advised they first lost their ice production and temperatures have been rising in both sections. I took an amp draw off of the compressor and found it running at .374 A. Found no defrost issue in either fresh food or freezer sections. Ordering sealed system components and the office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for three hours due to multiple parts needed; ordrng 1 W11592009 (Compressor) and 1 W11109499 (Non dye drier) and 1 W11506635 (Coupler) and 1 W10865322 (RC evaporator) and 1 Oillessgauges (Oilless gauges) and 1 Nitrogen (Nitrogen)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Spicewood, TX 78669
Scott
Job Details: 07/13/2022
"Arrived on site for frost building up on and around freezer door . Found gasket not making good contact upper left freezer door . Ordering gasket ,door brackets , FZ led light . No water leaks detected at time of service call to set return . ; ordrng 1 W10843353 (FZ led) and 1 W10248749 (FZ gasket) and 1 AUTHO"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near Spicewood, TX 78669
Scott
Job Details: 07/13/2022
"Arrived on site for washer making weird noise . Found washer had popped breaker , plugged back in . drain pump making loud noise and water in tub . Ordering drain pump. ; ordrng 1 W10876600"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Buda, TX 78610
Scott
Job Details: 07/13/2022
Arrived on site for washer still leaking . Found water trails from fabric dispenser area on tub . Ordering dispenser and ring . No other leaks detected. Call to set return ; ordrng 1 W11175629 (Fabric dispenser) and 1 W11094304 (Tub ring)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Georgetown, TX 78633
Vincent
Job Details: 07/13/2022
"Arrived on site for oven combo, inspected unit and work area. There was no power to unit. I pulled unit out and inspected all wiring and control boards for any shorts or burn spots. I did not find anything physically wrong. Call techline and spoke with Kirt SR 7734104041 and we proceeded with a couple of testings found a short in the wiring harness not visible and possible are you bad main control, cooling fan was also stuck. Tech line recommended to change main harness, control board and cooling fan. I then called safety and spoke with aisha SR7734042880 and gave her my findings. Office to order parts and contact customer when parts are available to reschedule.; ordrng 1 W11448962 (Main control) and 1 W11598119 (Blower) and 1 W11245670 (Main harness)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Liberty Hill, TX 78642
Lou
Job Details: 07/13/2022
"Arrived on site to inspect cooktop burners not igniting. Upon further inspection, I tested all burners and found the front left and front right burners take too long to ignite. I removed he burner heads and cleaned them and retested and got the same results. I am ordering both burner heads and office to schedule return service. No gas leaks detected during service.; ordrng 1 W11344539 (Left front burner head)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78717
David S
Job Details: 07/13/2022
"Arrived on site for dishwasher tripping the breaker. I inspected the unit and work area. I gained access to the controls and tested the components. I found the vent fan reading double the resistance it should. I unplugged the vent fan and ran a diagnostics cycle, I found it completing the cycle. I am ordering the vent fan. Reschedule for Thursday 7/21/22; ordrng 1 WPW10469574 (Vent fan)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near San Marcos, TX 78666
Andrey
Job Details: 07/13/2022
"Arrived on site to test unit for noise, tested unit found basket has separated into two parts, will need basket to fix issue, returning with all pre screen parts some might be still needed, office to reschedule ; ordrng 1 W10554251 (Basket)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS4
Near New Braunfels, TX 78132
Andrey
Job Details: 07/13/2022
"Arrived on site to replace previously diagnosed igniter replaced igniter burner is now igniting, another issue surfaced left front when putting on simmer only half the burner is lit replaced orifice to next size up but customer did not like that the flame was bigger, ordering a burner head to see if issue can be resolved office to reschedule ; ordrng 1 W11443594 (FL burner head)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN506ESS01
Near New Braunfels, TX 78132
Andrey
Job Details: 07/13/2022
"Arrived on site to replace hinges per service pointer W11170909B, replaced hinges, doors are now working properly, but customer stated that ice production is really slow and takes about 4 days to fill bucket, ordering ice maker and ice maker harness, office to reschedule ; ordrng 1 W11397192 (Ice maker) and 1 W10508673 (Ice maker harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Austin, TX 78717
David S
Job Details: 07/13/2022
Arrived on site for dishwasher not cleaning the upper rack. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found the motor is weak and both spray arms are separating. I installed the motor. Reschedule for Thursday 7/21/22 for the spray arms. ordrng 1 WPW10491331 (Lower spray arm) and 1 WPW10448645 (Upper spray arm)
We serviced a
FRIGIDAIRE DISHWASHER
Model FFBD2406NB0A
Near Killeen, TX 76549
Tyler
Job Details: 07/13/2022
Arrived on site for dishwasher leaking. Upon arrival confirmed complaint and found water would leak from both right and left sides of door. Found lower door gasket melted and Mangeled. Found motor and drain all working with no leaks. They stated unit has a history of other failures and they want to look at options for replacement before deciding. Call complete ; ordrng 1 Cnote (Please read att. Note) and 1 Cnote (Office to collect service fee with cc on file)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Bastrop, TX 78602
Joe Z
Job Details: 07/13/2022
Arrived onsite for UNIT IS NOT COOLING . Upon arrival unit is plugged and operating. Both FC and RC are hot in the box. Inspected Compressor and is running. Compressor is pulling .65 amps and running hot. checked evaporator. There is no frost or ice on any part of evaporator or tubing. Both evaporator and condenser fan are operating . This is a r134a unit and needs sealed system ; ordrng 1 W10507884 (Compressor) and 1 WP2188823 (Evaporator) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Autho (Autho)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV976FDEM00
Near Manor, TX 78653
Cliff
Job Details: 07/13/2022
"Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost failure in rc caused by miscommunication between sensors and controls. Ui, hv control, and rc evap harness need to be replaced to complete repairs. ordrng 1 W11087438 (Fan and harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS0
Near Cedar Park, TX 78613
Gerry C
Job Details: 07/13/2022
"Arrived to inspect ice for in on FC floor. I found the FC evaporator had iced and there was a sheet of ice along the bottom of the evaporator area. Per Technical Service Pointer #: W10632338E, S38253, the cost of the part is covered on units beyond 5 years of age. I found both door gaskets had hardened and the right side had multiple tears. Office to order gaskets. No leaks observed during service. ordrng 2 W10830274 (Door Gasket, RC)s"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Pflugerville, TX 78660
Cliff
Job Details: 07/13/2022
Arrived on site to replace damaged panels for microwave. Replaced ui but wrapper is damaged. Reordering wrapper and office to set return appointment. ; ordrng 1 W11446916 (Wrapper.)
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Austin, TX 78702
Matthew
Job Details: 07/13/2022
"Arrived onsite for range with broken glass. Upon inspection verified that outer door glass was broken. Spoke to claims and needed POP or delivery slip to verify date received. Builder will try and get proof but stated covered or not, the unit needs to be fixed. Ordering Outer door glass panel ; ordrng 1 WPW10634271 (Outer glass)"
We serviced a
JENN-AIR RANGE
Model JGRP436HM01
Near Austin, TX 78704
Matthew
Job Details: 07/13/2022
Arrived onsite to replace previously diagnosed part. Had two panels shipped. Unfortunately both were damaged. Will need to reorder part. Also informed customer that a new model serial tag will need to be requested from manufacturer and placed on the unit for future repair. Office to reschedule ; ordrng 1 W11289590 (Control panel)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78704
Matthew
Job Details: 07/13/2022
"Arrived onsite for dishwasher giving error code. Upon arrival put unit in diagnostics and found stored error code F9e1 product not draining , F7E1 single speed wash motor failure , called tech line for assistance. Ran test and found motor not responding. Also drain pump seemed to continue to run then error out. Tech recommended replacing Sump and motor, OWI, possibly drain motor. Provided SR#773409100851. Also need to adjust drain hose to avoid kinked line. Office to reschedule ; ordrng 1 W11416362 (Sump and motor) and 1 W11410464 (Owi)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78733
Matthew
Job Details: 07/13/2022
"Arrived onsite for ice maker not producing ice and temperature in freezer a little high. Upon arrival inspected unit. Found sections of freezer produce frozen and semi soft. Found freezer over capacity and product blocking vents for returning air. Customer cleared items and will monitor. Tested the ice maker and Ice maker not responding. Found while unboxing ice maker , it was incorrectly packaged. Will need to order and return with correct ice maker ; ordrng 1 Wpw10756907 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/13/2022
Arrived on site to test unit for low ice production. Found fill tube frozen over. Found water pressure to unit at 100psi. Recommend replacing pressure regulator and ice maker. Office to reschedule. ; ordrng 1 W10786952 (Pressure regulator) and 1 8212547RP (Line kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Leander, TX 78641
Gerry C
Job Details: 07/13/2022
"Arrived to instal previously diagnosed and ordered parts. The RC door closer cams were worn badly and the door would not close as it should. I found the harness for the FC door was broken open and advised the CX that they may have a failure of the water and/or ice system in the future and they will contact us if it occurs. There was considerable gapping at the front lower part of the mullion, but the gaskets were able to conform to the gap and a reasonable seal had been attained. I verified the sealed system issue and recovered the refrigerant. The unit had a good charge and I could not find any signs of leaks. I removed and replaced the compressor, dye drier and service port and vacuumed to 410 microns. I allowed the system to sit for 15 minutes and seeing no loss of vacuum, charged with the MFG prescribed 5.75 oz of refrigerant. The unit started cooling as designed and I checked all accessible joints with leak test fluid and found no issues. ordrng 1 W11311687 (Cam, RC Door) and 1 W11292872 (Hinge, RC Door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Spicewood, TX 78669
Luis
Job Details: 07/13/2022
"Arrived on site for cooling complaint. Removed deli drawers found fresh food evaporator heavily incased in ice,diagnosed unit not defrosting correctly in fresh food section. Will need to order harness that includes fan and thermistor,cover and drip pan will need to follow service pointer W11092686; ordrng 1 W11457241 (Drip pan) and 1 W11256332 (Cover) and 1 W11087438 (Harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Waco, TX 76711
Jonathan M
Job Details: 07/13/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Removed the compressor and went to install new compressor. Found the old compressor was a R134-A compressor and the new compressor was for R600. Spoke to SR and ordered correct parts. The office will need to contact the customer about a return date due to an out of stock and PSP item. Please schedule service for at least two hours on return trip.; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Drier) and 1 W10836706 (Evaporator)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78732
Kimo
Job Details: 07/13/2022
"Arrived onsite for mw with faulty interlock switches. Upon inspection I found that the switches showed signs of arcing and left side switch was not engaging properly. I replaced all interlocks and tested unit and found unit operating as designed but the interior light wouldnt still not turn on, I am ordering one lightbulb and rescheduled for 07/22/22; ordrng 1 W10886919 (LMP-BASLES)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Georgetown, TX 78633
Vincent
Job Details: 07/13/2022
"Arrived on site for refrigerator, inspected unit and work area. CX complaint was ice in the RC is clumping up. I inspected door gaskets and found the right door gasket badly damaged and left door gasket is also not sealing correctly. I also found ice bin door gasket in RC not making a good seal. Office to order parts and reschedule when parts have arrived. No leaks where observed during service. Job completed.; ordrng 2 W10688387 (Door gasket)s and 1 W10702031 (RC ICE BIN DOOR & GASKET)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78665
Vincent
Job Details: 07/13/2022
"Arrived on site for dishwasher, inspected unit and work area. Set unit in diagnostics and found error cord and f8E3 F9E1. I then ran a diagnostics cycle and found no stored error code found unit draining properly but did find digits missing on the screen. Will order parts needed and also a heating element because theres a service pointer to replace heating element. No leaks where observed during service. Office to reschedule when parts are arrived.; ordrng 1 W11416458 (Console control) and 1 W11537778 (Heater)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Austin, TX 78745
Matthew
Job Details: 07/13/2022
"Arrived onsite for refrigerator not cooling properly after previous repair. Upon arrival put unit in diagnostics and found Rc thermistor reading 50 degrees, FC thermistor 20 degrees. Rc evaporator thermistor test reading at -2 degrees and freezer evap reading at 16 degrees. Called tech line for assistance. Tech wanted software version, software at 600, tech said 7.0/7.2 software version. Took rc thermistor reading at board and recorded 13k ohm on ff evaporator thermistor reading 16 degrees . Tech recommended software upgrade to unit using service pointer. Provided SR#7734096599. Service pointer w11329116. S code 27311 Control and ff evaporator cover. Will need to be sure the control is the most updated version. ; ordrng 1 W11167902 (Fc evaporator cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Liberty Hill, TX 78642
Lou
Job Details: 07/13/2022
"Arrived on site to inspect refrigerator making unusual noises. Upon further inspection, the customer advised that the noise sounds as if its coming from the back of the unit and gets loud enough they cant hear the tv. I placed the unit in diagnostics and tested the FC fan and found it operating as designed. I tested the condenser fan/compressor and could not duplicate the noise. I pulled the unit out and removed the back cover and checked all refrigerant lines and they were good. As I placed the cover back in position, it began to make a rattling/vibration noise. I placed some sealant pads in between the cover and chassis the that noise stopped. As I was getting ready to leave, the unit began to make the noise and the customer identified the noise as the one its been making. I removed he kickplate and found the condenser coil under the unit is what is making the rattling noise. I overdo the unit and the noise stopped, but when I opened the right RC door, the noise came back. I level again with the door open and was able to get the noise to stop. I advised the customer to monitor the unit and if the noise comes back to contact our office. No water leaks observed during service, job completed.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78730
Kimo
Job Details: 07/13/2022
Arrived onsite for washer not operating and showing fault code f9e1. Upon inspection I found that the drain pump was seized up I replaced the pump and tested unit but found that the unit would just keep telling me to close the lid even though it was already closed. I am ordering the latch and the control.office to reschedule.; ordrng 1 W11394572 (Latch) and 1 W11510463 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Austin, TX 78749
Kevin
Job Details: 07/13/2022
"Arrived on site and found customer experience icemaker stop producing for a week. Icemaker has now started producing ice again. Temperature in freezer is 3?, Reason for hiatus is unknown. Cycled icemaker manually dropped ice in the tray and refilled with water. This is normal operation. LED module in freezer is also out and will need to be replaced.; ordrng 1 W11520324 (LED module)"
We serviced a
SAMSUNG DISHWASHER
Model DW80K5050US
Near Austin, TX 78749
Leonardo
Job Details: 07/13/2022
Arrived on site to replace fill valve control board and flow meter. Test unit and found unit getting plenty of water panel not responding and motor not responding. Will need to replace both parts. Office to reschedule will need 2 hours. ; ordrng 1 DD82-01347A (Panel) and 1 2hours (2 hour)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAB01
Near Kyle, TX 78640
Kevin
Job Details: 07/13/2022
Arrived on site and inspected refrigerator and found both sections are warmer than room temperature. Exposed evaporator and there is no frost pattern at all. Inspected compressor and found it is getting power and running but there is no cooling. Sealed system repair will need to be performed in order to correct the issue.; ordrng 1 WPW10463858 (Compressor) and 1 WP2188823 (Evap) and 1 W10143759 (Dye drier) and 1 TJ90SF8404 (Stub)
We serviced a
KITCHENAID VENTHOOD
Model KXD4630YSS7
Near Austin, TX 78747
Leonardo
Job Details: 07/13/2022
Arrived on site to test unit for fan not turning off when going down. Test unit and found bad switches. Ordering new switches office to reschedule and will need 2 hours on the job. ; ordrng 1 W11088943 (Control) and 1 W11097349 (Switch kit) and 1 W11187731 (Assembly motor with switches) and 1 2hour (2 hour) and 1 W11230930 (Power button)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Belton, TX 76513
Wesley
Job Details: 07/13/2022
Arrived onsite for handles improperly torqued and loose. Tightened handles and provided design reference on air tower design. All checks good. Unit is now operating as designed.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS5
Near New Braunfels, TX 78130
Andrey
Job Details: 07/13/2022
"Arrived on site to replace previously diagnosed capacitor, magnetron and diode, replaced parts, tested unit, unit now running as designed
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS1
Near Manor, TX 78653
Cliff
Job Details: 07/13/2022
"Arrived on site to diagnose a range that damaged cabinets when using self clean cycle. Found no failures to range at this time and door gasket and lock mechanism fully funcrional. Cabinets are not painted, bit have a vinyl style front that is not resistant to heat causing front corners to peel and warp. Wood and painted rear of front panels are not damaged or discolored, indicating vinyl to be the issue. Documented findings with Whirlpool safty team. Homeowner will speak with builder to resolve issue.File# 7734040350"
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near Lakeway, TX 78738
Scott
Job Details: 07/13/2022
"Arrived on site for washer giving error code . Found unit was drawing poorly . Found drain failing . Replaced drain pump . Ran diagnostics and unit is now functioning properly . No water leaks detected at time of service.
We serviced a
WHIRLPOOL OVEN
Model JJW3830DP02
Near Austin, TX 78738
Scott
Job Details: 07/13/2022
"Arrived on site , replaced UI console . Ran diagnostics and both ovens are preheating normally . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Austin, TX 78738
Scott
Job Details: 07/13/2022
Arrived on site for fridge making humming noise . Found unit not level . Used pads to shim right back corner . Unit is no longer making loud humming noise . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78759
Paul
Job Details: 07/13/2022
Arrived onsite for a dishwasher displaying an F8E4 error. I found the float switch tray completely dry. I found no signs of water leaks anywhere at this time. I went over detergent use and explained to the customer the causes of the F8E4 error code. The machine completed a service diagnostics cycle and worked as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Round Rock, TX 78681
Paul
Job Details: 07/13/2022
Arrived onsite for a dishwasher to replace a heating element for Special Project S17304. I confirmed M/S numbers. I replaced the heater and ran diagnostics to check for leaks. All worked as designed and there were no water leaks present at the time of service. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Andice, TX 78628
Paul
Job Details: 07/13/2022
(MG) Arrived onsite for a dishwasher with a dispenser that a spring fell out of. I found the dispenser door had broken. I replaced the dispenser. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Andice, TX 78628
Paul
Job Details: 07/13/2022
"MG. Complaint was exterior of oven is getting too hot. Ran unit at 400f. Verified glass temperature and surrounding temps are within maximum allowable surface temperatures. Glass getting to 148f and control area is 110f cooktop temperatures is 130f. Cabinet handles 86f, microwave handle was 91f. Explained customer that all heat from oven will escaped from vent located in back of cooktop. I called techline and spoke with Bruce SR# 7734101168. Bruce agreed all was in spec. I called the safety team and spoke with Monica SR# 7733977052. Call complete. Use Authorization # W13EZ11WL1"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Georgetown, TX 78633
Vincent
Job Details: 07/13/2022
"Arrived on site for dishwasher, inspected unit and work area. Removed kick plate and removed heating element to replace with new and improved one. I then tested unit in diagnostics and its operating as designed. No leaks where observed during service. Job completed."
We serviced a
JENN-AIR MICROWAVE
Model JMDFS24GS00
Near Marble Falls, TX 78654
Lou
Job Details: 07/13/2022
"Arrived on site to inspect microwave control buttons not working. Upon further inspection, I attempted to test the unit and the buttons on the control panel would not respond. Customer advised that the unit turned itself on and they could not get it to turn off without turning it off at the breaker. I tested the control panel harness and it is good. I removed and replaced the control panel and retested and unit is operating as designed. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KBRO36FTX04
Near Dripping Springs, TX 78620
Luis
Job Details: 07/13/2022
"Arrived on site. Replaced icemaker and harness,power cycled unit,icemaker ran through a cycle and filled with water,no leaks. Added grease to glides tested door operation good.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78738
Luis
Job Details: 07/13/2022
"Arrived on site for no cool. Powered unit on,removed compressor cover,compressor running,checked freezer compartment no traces of dye,checked compressor compartment no traces of dye. Removed fresh food evaporator cover,heard faint hissing noise,checked manufacture weld joints,will checking joints found movement from cap tube noise will increase,removed insulation around liner and with movement can trace noise from inside liner. Called tech support per tech support
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5GVEXVD02
Near Spicewood, TX 78669
Luis
Job Details: 07/13/2022
"Arrived on site. Diagnosed a defective compressor,replaced defective compressor and dye drier,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on,checked low side pressure good, checked frost pattern good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Cedar Park, TX 78613
Kimo
Job Details: 07/13/2022
"Arrived onsite for refrigerator with inconsistent temperatures. Upon inspection I found that the frost pattern on the evap was good and the thermistor was also good, I then performed a temp test I the rc and it got to 35* in the rc as a whole but 46* in the crisper drawers. I contacted Bruce at techline and told him of my findings and he asked if I was using air temp of food temp I toled him air because the customer did not have food in her fridge at the moment and he suggested that the customer put some food or even some bottles of water in there as it would help stabilize the temps and then take temps.sr#7734050510 job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78750
Kimo
Job Details: 07/13/2022
Arrived onsite for to perform Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Tested unit and found doing this and found uni5 operating as designed job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Austin, TX 78750
Kimo
Job Details: 07/13/2022
Arrived onsite for to perform Heating Element - SP W11540964 - Special Project S17304. After doing so I tested unit and found unit operating as designed. Job complete no leaks
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near New Braunfels, TX 78130
Andrey
Job Details: 07/13/2022
"Arrived on site to test unit for not unlocking, tested unit found control not recognizing water level switch, replaced switch, checked air dome and it was fine, all functionality returned to normal , ran diagnostics cycle, all components are good, no leaks detected job complete"
We serviced a
WHIRLPOOL RANGE
Model ACR4303MFS5
Near New Braunfels, TX 78130
Andrey
Job Details: 07/13/2022
"Arrived on site to test unit for burner not heating, customer stated that burner are not getting hot like before, replaced front left and back right element, tested all burners, customer was present to confirm that all burners are heating good job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near San Marcos, TX 78666
Andrey
Job Details: 07/13/2022
"Arrived on site to test unit for no power, tested unit found shorted connections and burnt up terminal block, need terminal block and power cord to fix issue, customer stated that he wants the terminal block replaced and he will buy the power cord and install him self, replaced part and stated that there might be other issues but could not test fully due to unit has no power, at this time job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Martindale, TX 78655
Andrey
Job Details: 07/13/2022
"Arrived on site to replace previously diagnosed ice maker, replaced ice maker, tested, ice maker completed full cycle and filled with water, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Liberty Hill, TX 78642
Lou
Job Details: 07/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis and techlines recommendations, I removed and replaced the hv control and quad valve and tested. The IM fill tube continued to spray out. I removed the ice maker and found ice inside the fill tube and the ice maker fill chute. Removed the ice and retested and unit is operating as designed. It appears the old valve was weeping and causing the fill tube and chute to slowly fill with water and freeze up. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS4
Near Canyon Lake, TX 78132
Andrey
Job Details: 07/13/2022
"Arrived on site to replace previously diagnosed control, replaced control tested unit unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Austin, TX 78717
David S
Job Details: 07/13/2022
Arrived on site for microwave not heating. I inspected the unit and work area. I checked the wave guide and found it in good condition. I inspected the diode and found it shorted out. I tested the capacitor and found it within range. I replaced the diode and tested the unit. I found it heating. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MFW9800TQ
Near Austin, TX 78717
David S
Job Details: 07/13/2022
Arrived on site for washing machine throwing error code hf. I inspected the unit and work area. I tested the water valves and found the hot side slow to fill. I gained access to water valve and found the inlets clogged woth debris restricted after flow. I Installed a new valve. I reassembled the unit and tested it. I found it working and filling properly now
We serviced a
WHIRLPOOL WINE COOLER
Model WUW35X24DS
Near Dripping Springs, TX 78620
Luis
Job Details: 07/12/2022
"Arrived on site for no cool. Removed compressor cover,found loud noise from condenser fan motor,discharge tube cold to the touch,heavy corrosion on heat exchanger line. Removed evaporator cover found some oil on tubing and corrosion on heat exchanger.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Austin, TX 78736
Luis
Job Details: 07/12/2022
"Arrived on site. Diagnosed a defective filter housing,replaced housing assembly tested housing operation good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Lakeway, TX 78734
Luis
Job Details: 07/12/2022
"Arrived on site for no cool in fresh food section. Found evaporator incased in ice,diagnosed a defective thermistor,defrosted evaporator replaced thermistor checked air flow good. Tested icemaker all test passed. ; used 1 W10316760 (Thermistor kit) from stock"
We serviced a
MAYTAG ICE MACHINE
Model MIM1554XRS2
Near Austin, TX 78732
Luis
Job Details: 07/12/2022
"Arrived on site. Ran diagnostics,replaced defective pump and grid cutter,unit passed all other diagnostic test.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHW00
Near Austin, TX 78732
Luis
Job Details: 07/12/2022
"Arrived on site for no cool issue on fresh food section. Found fresh food evaporator incased in ice,ran diagnostics evaporator thermistor reading +50 fresh food thermistor reading -11 decent air flow from vents and products cold. Diagnosed defective thermistors unit will need cover assembly that includes both thermistors,
We serviced a
WHIRLPOOL RANGE
Model WEG515S0LS1
Near Austin, TX 78701
Scott
Job Details: 07/12/2022
Arrived on site for no power to range . Found power cord damaged . Replaced cord . Unit is powering up. No gas leaks detected. Gas is off . Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KSBS25INBL00
Near Austin, TX 78704
Scott
Job Details: 07/12/2022
Arrived on site for not cooling properly . Ran temp check freezer is @1 degree. Fresh is running normal temp. No frost build up fan running . Couldnt duplicate any cooling issues . No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near Austin, TX 78703
Scott
Job Details: 07/12/2022
"Arrived on site , replaced gearcase washplate slider and stator . Ran load calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY04
Near Cedar Park, TX 78613
Kimo
Job Details: 07/12/2022
Arrived onsite for refrigerator not cooling in rc. Upon inspection I found that the drain tube was clogged and one of the pressure relief valve missing (see pix for what was missing) I removed the clog in the drain tube that was causing water to sit in the drain pan and tun to ice and the build up and block the evap fan from flowing cold air in the unit. I sealed up the one missing valve which should help keep warm air out of the unit. Before leaving I tested the bi-metal in diagnostics and found that it was good the I tested the 3way valve and it activated the I ran the compressor and monitored the rc evap and found that it developed a great frost pattern. Unit is now operating as designed.
We serviced a
MAYTAG DRYER
Model MEDX655DW0
Near Austin, TX 78717
Kimo
Job Details: 07/12/2022
Arrived onsite to install previously installed part. Upon arrival I installed new timer and tested unit and found unit operating as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Seguin, TX 78155
Leonardo
Job Details: 07/12/2022
Arrived on site to test unit for fan not turning off when in use after cooking. Test unit and found unit working correctly as designed when unit gets hot the fan wont turn off till unit cools off. Job complete. Fan turning on and off at this time.
We serviced a
AMANA MICROWAVE
Model AMV2307PFS07
Near Seguin, TX 78155
Leonardo
Job Details: 07/12/2022
Arrived on site to test unit for unit not turning on at all. Test outlet and found no power at outlet checked breaker and breaker was on. Advised customer to check outlet. Plugged unit in to another outlet and unit working correctly job complete.
We serviced a
AMANA OVEN
Model AER6303MFS2
Near New Berlin, TX 78155
Leonardo
Job Details: 07/12/2022
Arrived on site to test unit for bake tripping breaker. Test unit and found broiler working correctly but not bake. Test power and connection at junction and all test good. Found bad relay on board. Replaced board test unit and unit pre heated to 350? on bake job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Santa Clara, TX 78124
Leonardo
Job Details: 07/12/2022
Arrived on site to test unit for ui making sounds like someone is pushing the buttons. Test unit and found L1 connected to white neutral wire and neutral connected to L1 so 120v where going to white wire not black. Secured the connection correctly at junction test unit and found shorted board and console. Replaced both parts test unit and unit test good job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Canyon Lake, TX 78132
Leonardo
Job Details: 07/12/2022
Arrived on site to test unit for console coming apart. Replaced Console test unit and unit test good job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS05
Near Canyon Lake, TX 78132
Leonardo
Job Details: 07/12/2022
"Arrived on site to test unit for bottom oven light not turning off. Test unit and found and latch, replaced latch test unit and unit test good job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Fort Hood, TX 76544
Tyler
Job Details: 07/12/2022
Arrived on site for Asher not draining. Upon arrival confirmed issue and found f9e1 in diagnostics. After further testing I found wire harness to drain clipped off causing loss in power to drain. Repaired damaged wiring then Reassembled and tested unit. Found washer fully functioning as designed with no leaks during repairs. Call complete
We serviced a
KENMORE WASHER
Model 110.2130201
Near Taylor, TX 76574
Cliff
Job Details: 07/12/2022
Arrived on site to replace previously ordered parts for washer. Replaced pump and tested unit. Found all is functioning properly at this time.
We serviced a
ELECTROLUX REFRIGERATOR
Model FFTR1814TWB
Near Georgetown, TX 78628
Paul
Job Details: 07/12/2022
"MG. Complaint was that refrigerator door gasket was bad. Confirmed gasket is torn. replaced gasket. Verified good seal. Call completed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Killeen, TX 76542
Tyler
Job Details: 07/12/2022
Arrived on site for dishwasher with recalled element needing to be replaced. Upon arrival installed required part. Tested unit and found no leaks from element or rest of unit. Call complete
We serviced a
ELECTROLUX WASHER
Model EFLS617STT0
Near Georgetown, TX 78633
Paul
Job Details: 07/12/2022
MG. Complaint was that control knob was not responsive. Customer already had purchased knob assembly. Removed door panel. Removed and replaced provided knob control. Advised customer since he provided part then we cannot provide warranty. Verified operation. Call completed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near Liberty Hill, TX 78642
Vincent
Job Details: 07/12/2022
"Arrived on site for dishwasher, inspected unit and work area. Tested unit diagnostics and found no stored error codes. I then ran a test cycle and found it leaking from the door seal the outer skin where mounting screws for inner door meet was bent. I straightened the door. I cannot properly level dishwasher because the cabinets are not properly mounted or leveled, the enclosure for the dishwasher is to small causing it to bend in and have the door scrape. There are no more more leaks. Unit is now operating as designed. Job completed."