Service History 105

We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Pflugerville, TX 78660
David
Job Details: 05/27/2021
"Arrived on site to install sump and motor ordered after last visit. Installed sump and tested unit. Verified that all functions are working properly, no leaks are present.
We serviced a
KITCHENAID DISHWASHER
Model KDPM354GPS0
Near Austin, TX 78727
Justin
Job Details: 05/27/2021
Arrived on site to install previously diagnosed parts. I installed the new sump and motor and ran a diagnostics test. The unit filled and ran through as designed. No error codes thrown at the end of the cycle. No leaks observed at the time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/27/2021
"Arrived on site for Wet Clothes at the End of the Cycle - Top Load Washer. Placed in diagnostics and F7E1, F3E2, F8E1, F5E4 all came on. Inspected dust cover and found belt not attached and splutch damaged. Removed splutch to install new splutch and gearcase threads were too badly damaged to install splutch. Removed gear case, splutch and cam and installed new gear case and splutch kit cam. Washer would not go into calibration but went through auto diagnostics as designed. Explained to customer they can run it through several loads and to let us know if the washer is not running as designed. No leaks detected. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Lakeway, TX 78734
Luis
Job Details: 05/27/2021
"Arrived on site for no cool found evaporator incased in ice,ran diagnostics heater not powering on,removed cover defrosted evaporator found failed thermal fuse on neutral wire not allowing heater to power on ordering harness assembly; ordrng 1 W11501934 (Harness)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSRG22FTWH01
Near Wimberley, TX 78676
Andrew
Job Details: 05/27/2021
Arrived on site to replace water filter. Replaced customer provided filter. No leaks detected. Job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Austin, TX 78737
Leonardo
Job Details: 05/27/2021
Arrived on site to test unit for unit not secured to cabinet. Advised customer that we cant secured unit that will have to be the install person to do it. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Dripping Springs, TX 78620
Brandon
Job Details: 05/27/2021
"Arrived on site for customer complaint of unit making weird noises and not finishing cycles, and not draining sometimes, I ran diagnostic test cycle, found no error codes in diagnostic mode, but while filling with water in diagnostic tests it was slow to fill, I replaced valve, unit tested good. ; ordrng 1 W11419171 (Control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Georgetown, TX 78633
Jonathan
Job Details: 05/27/2021
"Arrived on site for microwave oven combo screen frozen and not allowing input option. Inspected unit and work area. Reset unit at circuit breaker. Performed diagnostics mode and checked fault codes. Found error F6-E4 stored. Performed factory reset and tested normal operation. All tested good.
We serviced a
JENN-AIR OVEN
Model JJW3830WP02
Near Lakeway, TX 78738
Leonardo
Job Details: 05/27/2021
Arrived on site to test unit for unit turning on by itself. Found shorted keypad.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW
Near Cedar Park, TX 78613
David S
Job Details: 05/27/2021
"Arrived on site to diagnose washer making loud noise during cycle, customer informed of the same. Put unit into diagnostics and found that during the spin portion the unit made a loud squeaking noise. Accessed underneath the unit and found the cam torn up. Replaced cam, ran unit through high spin and agitate, the unit is now functioning as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Dripping Springs, TX 78620
Andrew
Job Details: 05/27/2021
"Arrived on site to test unit for not washing properly. Found no stored error codes. Ran diagnostics and found spray arms pressure was weak. Verified voltage to wash motor and diverter were correct. Removed wash motor and found large pieces of food. Also removed feed tube and found more food obstructing water flow. Cleared feed tube and motor, tested unit, unit works good. Spoke with techline and advised customer to rinse plates off before putting in dishwasher. No leaks detected. Job complete.??????SR#7730868249"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHEXNS00
Near Georgetown, TX 78628
Jonathan
Job Details: 05/27/2021
"Arrived on site to install previous diagnosed parts. Removed failed auger motor and went to install new, Verified model and part number.Used part number off of part and identified correct part. Removed failed door cam and installed new. Tested door operation and found door working as designed. ; ordrng 1 WP2252129 (AUGER MOTOR )"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78746
Kevin
Job Details: 05/27/2021
"Arrived on site and inspected washer and found actuator is not engaged into cam kit per service pointer replaced actuator, it is now operating properly and ran a calibration cycle and an automatic test cycle, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model W5CG3024XS01
Near Spicewood, TX 78669
Brandon
Job Details: 05/27/2021
"Arrived on site for customer complaint of grates sliding around during cooking, found rubber feet were missing, I installed feet, unit tested good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Leander, TX 78641
Lou
Job Details: 05/27/2021
"Arrived on site to install previously diagnosed part. Per previous techs diagnosis, I removed and replaced the 20amp fuse and tested the microwave. Once powered on and pressed start, the inverter board moved and the fuse blew again. Also found that when testing, I placed the timer for 30 seconds and when I pressed start, the timer showed 05 seconds. I contacted techline and spoke to Leon and advised of the history on with the F1E6 error code. Leon had me test at the control and I did not get voltage to the control. Tested the cavity thermistor and it was good; tested the fuse and got 122V. Leon advised that there is something that is causing the fuse to blow recommended replacing the harness starting with the monitor switch. Provided SR#7730503496. I removed and replaced the fuse and monitor switch and retested. U"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Austin, TX 78759
Scott
Job Details: 05/27/2021
Arrived on site to replace mag and inverter . Found antenna of mag completely destroyed. Didn?t see any damage to wave guide . Installed new mag and inverter . Tested unit and mad failed . Found wave guide discolored at this point . Call tech line .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Briarcliff, TX 78669
Brandon
Job Details: 05/27/2021
"Arrived on site to replace spray arms, screen, and dispenser, after replacing I ran diagnostic test cycle, unit tested good."
We serviced a
GE MICROWAVE
Model JVM1340WW02
Near Georgetown, TX 78633
Lou
Job Details: 05/27/2021
"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the unit with a cup of water for 30 seconds and the unit failed to heat. During testing, I could hear a loud humming noise. I contacted the owner and advised that the unit would need the high voltage heating components to repair
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78731
Luis
Job Details: 05/27/2021
"Arrived on site for light issues. Leds flicking due to defective led module,replaced left side leds after led replacement all leds working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Cedar Park, TX 78613
Kayman
Job Details: 05/27/2021
Arrived onsite for dishwasher making abnormal noises. Upon inspection I found FAE2 stored in the unit. I accessed the vent wax motor and checked resistance. The resistance was good. I let the unit run through diagnostics and could not recreate any abnormal sounds. The customer showed me a video of a loud buzzing noise while washing that has gotten better over time I called techline to report SR#7730868188. They gave me some suggestions to give to the customer on what to look for if the noise gets worse or affects the cleaning quality. No repairs re needed at this time and no leaks were detected during time of service. In the event of a call back tech line suggested replacing the motor assembly. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Austin, TX 78733
Luis
Job Details: 05/27/2021
"Arrived on site for damaged grill. Found upper grill assembly damaged,replaced defective upper grill assembly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Round Rock, TX 78665
Jimmy J.
Job Details: 05/27/2021
Arrived on site for water dispenser trickles water/replc'd filter twice-started after snow storm. Found filter head not dispensing water as designed. Removed filter and installed bypass. Water dispensed as designed. Installed new filter head. Installed customer filter and water is dispensing as designed with filter. No leaks detected. Job completed.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS0
Near Jarrell, TX 76537
Jonathan
Job Details: 05/27/2021
"Arrived on site for range not getting the steak crispy . Customer stated that she uses broil to cook steaks and since having unit it does not make them crispy. Tested broil and found element glowing red. Cancel broil and tested several times to see if possible relay sticking. Checked to see if there using with door opened, customer is aware that door has to be closed. Called Whirlpool tech support and spoke with Steve, went over prior service performed. He stated unit is operating as designed SR#7730635255. Unit normal broil is 500? with older ovens at 550?. All operations tested good."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Round Rock, TX 78664
David
Job Details: 05/27/2021
Arrived on site to diagnose washer not washing clothes properly and making noise. Found unit is not agitating. Checked under unit and found ring on cam broken and shifter detached. Replaced cam and retested. Unit is working as designed and passed diag cycle. Call complete.
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Austin, TX 78702
Jacob
Job Details: 05/27/2021
Arrived onsite for unit expelling gas. Customer said that the gas was turned off to the home. Let customer know to get the gas turned back on so we may come back out at some point to correctly diagnose the issue. Customer may call back when gas is back on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/27/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the lower valve clogged, replaced lower valve and tested. Complete"
We serviced a
GE MICROWAVE
Model JKP90SP3SS
Near Florence, TX 76527
Jonathan
Job Details: 05/27/2021
"Arrived on site for microwave not heating and when opening door turntable starts turning. Inspected unit and work area. Gained access to control and door switches. Tested switches and found monitor switch stuck in closed position. Removed failed switch and installed new. Assembled unit and tested operation. All tested good.; ordrng 1 NEEDSAUTHORIZATION (SEE STICKY NOTE)"
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/27/2021
"Arrived on site to inspect unit for large white spots on glass when hot, upon inspection found the unit was disfigured when being made, replaced cooktop and heated with no issues. Complete"
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Liberty Hill, TX 78642
Tommy
Job Details: 05/27/2021
Arrived onsite for previously diagnosed parts. Upon arrival found unit console that was ordered was incorrect unit would need stainless. Removed and manually reset UI. Tested unit found with reset unit is now operating as designed. Spoke with customer on connecting to WiFi. Job Completed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5HHGXTQ00
Near Round Rock, TX 78664
Jimmy J.
Job Details: 05/27/2021
"Arrived on site for PUTTING OUT VERY BAD ODOR- HAS DEEP CLEANED AND CHANGED THE FILTER. WHEN CHANGING THE FILTER,WAS FINE FOR 2 DAYS THEN ODOR CAME BACK. Found food crumbs and trash underneath the refrigerator. Had all debris cleaned out from underneath. Removed cardboard cover from back and found nothing inside that could cause an odor. Opened fridge and smelled an odor that smelled like something spoiled. Removed bottom drawers and inspected entire bottom area of fridge. Nothing found and fridge was very clean inside. Inspected top shelf and found an open styrofoam container with food inside. Customer has a large amount of fruit and vegetables inside fridge that is most likely causing the spoiled smell. Nothing inside or outside pertaining to the refrigerator needs repair that could be the cause of any odors. Recommended to customer they buy baking soda and change out its new box every six months. Fridge working as designed. Customer brought to my attention that the water dispenser was not working. Unkinked water line in back of fridge and water dispenser is dispensing water as designed. No leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0ES2
Near Austin, TX 78749
Leonardo
Job Details: 05/27/2021
Arrived on site to test unit for bake not working. Test unit and found bad control board. Replaced board test unit and unit test good job complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIC15POZP1
Near Austin, TX 78732
Robert
Job Details: 05/27/2021
Arrived on job for complaints of no cubes of ice. Found the water valve not letting enough water in.After replacement test operation. No leaks detected at time of service
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL00
Near Briarcliff, TX 78738
Robert
Job Details: 05/27/2021
Arrived on job for complaints of moisture in refrigerator section. Found damper stuck open and mullion damaged allowing air to get in refrigerator. Will need damper and mullion. ; ordrng 1 W11177238 (rail-mulln) and 1 WPW10594329 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Austin, TX 78744
Kevin
Job Details: 05/27/2021
"Arrived on site and inspected refrigerator and found no ice production, inspected Icemaker and found arm is down and ice tray is tilted. Found red wire on harness to icemaker is broken, used a small wire nut to fix connection and replaced icemaker. If there is still no production freezer door will be needed to correct the issue, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Austin, TX 78717
David S
Job Details: 05/27/2021
"Arrived on site to diagnose a refrigerator with the ice maker not working. Upon arrival customer informed us they have had the ice maker off due to it not harvesting any ice, she also informed us that there has periodically been ice in the drawer above the freezer compartment, we gained access to the drawer and found that the drip pan was warped causing a trickle of water intermittently which caused the ice build up. Utilized shims to correct the warp. Found ice build up near the warp and used the steamer to clear it. We replaced the ice maker and now unit is operating as designed. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Austin, TX 78728
David S
Job Details: 05/27/2021
"Arrived on site to replace parts previously diagnosed. Replaced the manifold and spray arm now the unit is operating as designed, no longer clipping when spray arm attempts to spin. Job complete."
We serviced a
AMANA RANGE
Model AER6303MFS2
Near Seguin, TX 78155
Noah D
Job Details: 05/27/2021
"Arrived on site to inspect unit for not heating correctly, upon inspection found the unit did not send voltage to lower element due to a burnt relay, replaced control and tested, all heat worked. Complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/27/2021
"Arrived on site to inspect unit for not removing condensation from cab, upon inspection found the unit worked correctly but customer was cooking high moisture foods. Spoke with SW and confirmed customer must cover food. Complete"
We serviced a
WHIRLPOOL DRYER
Model GEW9250PW1
Near Burnet, TX 78611
Cliff
Job Details: 05/27/2021
Arrived on site to diagnose a dryer that is not responding to user input. Found console malfunctioning
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near New Braunfels, TX 78130
Noah D
Job Details: 05/27/2021
"Arrived on site to inspect unit for not filling with water when washing, upon inspection found the valves worked correctly, customer showed me video of it washing without water, replaced control due to a bad pressure triac. Complete"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0HS0
Near Burnet, TX 78611
Cliff
Job Details: 05/27/2021
Arrived on site to diagnose a range that has a door not closing properly. Found damaged hinge and it will need to be replaced to complete repairs. ordrng 1 W10347464 (Hinge kit)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Austin, TX 78728
David
Job Details: 05/27/2021
Arrived on site to diagnose dryer that was making a bit of noise while running. Ran unit and only heard minor cabinet rattle. Used sound pads under the power cable to make sure it was not rattling. Found no abnormal noises otherwise and advised customer unit is good to use. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Austin, TX 78744
Jacob
Job Details: 05/27/2021
"Arrived onsite for unit filling with water and then draining immediately after and doing the same thing over again and not advancing. Put unit in diagnostics and got error codes, F3E1 pressure fault, F8E1 long fill, F1E2 motor control fault. Erased codes and tested unit in automatic diagnostics. Unit passed with no issues. Tested unit in a normal wash cycle to see where the unit stops. It filled with a lot of water and then draining but continued to stay in drain mode. Need to replace control. Did not have with me. Need to return with control. Office to reschedule ; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Spicewood, TX 78669
Brandon
Job Details: 05/27/2021
"Arrived on site for customer complaint of lights not coming on right away in RC, I reset unit, everything tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ01
Near Temple, TX 76502
Wesley
Job Details: 05/27/2021
Arrived onsite and found unit operating with failed start relay.All checks good. Unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near San Marcos, TX 78666
Noah D
Job Details: 05/27/2021
"Arrived on site to inspect unit for not making ice correctly, Ordering correct color. Office to reschedule ; ordrng 1 W10634613 (dor-fip bl)"
We serviced a
FRIGIDAIRE RANGE
Model LGEF3045KFM
Near Killeen, TX 76549
Al
Job Details: 05/27/2021
Arrived on site and inspected F11 continuously beeping.Confirmed the stuck key error and removed and replaced the defective control and overlay.Reassembled and unit tested as designed to customers satisfaction.JOB COMPLETE
We serviced a
KITCHENAID RANGE
Model KSGG700ESS
Near Austin, TX 78727
Justin
Job Details: 05/27/2021
Arrived on site for a range showing an error code. I put the unit into diagnostics mode and found stored error code F2E1 for stuck key. I cleared the error codes. I found the UI working as designed and advised the customer a greasy panel or wet hands can cause this error code and the unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM00
Near New Braunfels, TX 78132
Noah D
Job Details: 05/27/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the icemaker making ice correctly, replaced both emitter and receiver as well as the flipper door. Tested with no issue. Complete"
We serviced a
GE DISHWASHER
Model GDF520PGD0BB
Near Copperas Cove, TX 76522
Al
Job Details: 05/27/2021
Arrived on site and inspected dishwasher not powering onThey advised the unit wasnt drying properly.I removed and replaced the float switch and unit tested as designed.JOB COMPLETE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Harker Heights, TX 76548
Tyler
Job Details: 05/27/2021
Arrived on-site for refrigerator not making ice . Upon arrival found actual temps at FC: 09 degrees and rc:38 degrees. Found compressor rc evap fan and condenser fan running. Upon inspection both evap coils I found the FC evap coil over frosted and evap fan not running. I then found theres was a short in the harness of evap fan motor. I replaced both evap fan motor in freezer and the hv control. During repairs the locking mechanism for lower right freezer shelf broke not allowing glide to set properly. ; ordrng 1 W10625067 (FC left hand rail) and 1 W10625068 (FC Right hand rail)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS965CIAM01
Near Austin, TX 78738
Luis
Job Details: 05/27/2021
"Arrived on site for no power to valve or auger motor. Replaced ui and main control,tested dispenser same issue,wires at hinge good, unit will not run a measure fill,ran diagnostics paddles and ui passed,tested switches both freezer and fresh food read open with switches physically depressed,called tech support checked wiring diagnosed broken wire in cabinet
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Georgetown, TX 78628
Lou
Job Details: 05/27/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the outer door panel being damaged, I removed and replaced the panel and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVWB880BW0
Near Salado, TX 76571
Wesley
Job Details: 05/27/2021
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5RHEXNL03
Near Canyon Lake, TX 78133
Noah D
Job Details: 05/27/2021
Arrived on site to inspect unit for not allowing dispensed water without a leak. Upon inspection found the lines running from reservoir cut by condenser fan. Ordering lines and fan. Fan was not running causing extreme compressor heat. Office to reschedule ; ordrng 1 2188727 (motor-cond) and 1 2217199 (reservoir)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Austin, TX 78752
Scott
Job Details: 05/27/2021
Arrived on site for long fill times . Found low water flow . Will need new water valves . Wil need second man. No water leaks detected at time of service. Call to set return ; ordrng 1 2NDMAN
We serviced a
KITCHENAID REFRIGERATOR
Model KUWS24LSBS02
Near Austin, TX 78734
Robert
Job Details: 05/27/2021
Arrived on job for complaints of not cooling. Found the compressor working no frost pattern. Will have SS tech replace compressor. ; ordrng 1 8201787 (compressor) and 1 W10143759 (drier (service)) and 1 W10913906 (coupler)
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ETSS00
Near Burnet, TX 78611
Cliff
Job Details: 05/27/2021
Arrived on site to diagnose a refrigerator that is making unusual noise. Found damper failed and replaced it. All is working properly at this time and no leaks were found at time of service.
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW05
Near Harker Heights, TX 76548
Al
Job Details: 05/27/2021
"Arrived on site and inspected Older model whirlpool duet front load washer.Customers complaint was there was water remaining in the tub and that it just started making a funny noise.Began a quick wash and discovered the funny noise was the customers tub bearings were failing causing the to malfunction.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Round Rock, TX 78665
David
Job Details: 05/27/2021
"Arrived on site to diagnose refrigerator that had temps going up in both RC and FC. On arrival found unit was unplugged and completely defrosted. Can not diagnose issue with unit not running. Checked thermistors and fans via diagnostic menu and found all passed. Found some water under the pantry UI with slight discoloration in the connectors. Advised customer to leave the unit running for several days so that we are able to make a diagnosis. Customer will follow up if issue returns.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78731
Robert
Job Details: 05/27/2021
Arrived on job for complaints of shaking ran diagnostics no codes. Ran test cycle no shaking washer performance good.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS2
Near Austin, TX 78737
Leonardo
Job Details: 05/27/2021
Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Belton, TX 76513
Tyler
Job Details: 05/27/2021
"Arrived on-site for fridge leaking and building up ice on the freezer floor. Upon arrival, confirmed customer complaint. Customer also stated unit was not producing ice. Inspected unit, found freezer floor covered in slate of ice, found no ice in the bin, confirmed water dispenser working properly, tested ice maker and found valve not dispensing water to ice tray, found debris in drain line. Cleared drain line, replaced water inlet valve. Reassembled and tested unit-functioning as designed. No leaks after repair. Call complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78741
Jacob
Job Details: 05/27/2021
Arrived onsite for unit not washing. Checked the wires in the junction box. Unit was miss wired. Re wired the unit. Tested unit. No issues at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78741
Jacob
Job Details: 05/27/2021
Arrived onsite for door having damage. Looked at the door and saw top left had been bent. Replaced door panel. Also the top 4 screws are missing. Need to order new screws. Office to reschedule ; ordrng 4 WPW10348408 (screw)s
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Austin, TX 78741
Jacob
Job Details: 05/27/2021
Arrived onsite for unit having an error code of F3E0 and cook top broken. Ordered parts. Office to reschedule ; ordrng 1 W11034825 (cooktop) and 1 W11204517 (cntrl-elec)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Lakeway, TX 78738
Robert
Job Details: 05/27/2021
Arrived on job to replace damaged grill. Found replacement part damaged took picture and ordered replacement. ; ordrng 1 W11028271 (grill-uppr)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Buda, TX 78610
Kevin
Job Details: 05/27/2021
"Arrived on site and found temperature in freezer is 1?, temperature in fresh food at the moment shows 50?. Customer says freezer temperature was -40? measured on his analog thermometer. replaced control board, control panel, freezer thermistor, and diffuser per CS, job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Austin, TX 78756
Scott
Job Details: 05/27/2021
"Arrived on site for no cool fridge . Found start relay would just click , compressor not running . Replaced start device . Compressor kicked on . Unit started to cool. No water leaks detected at time. Job complete ."
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Temple, TX 76502
Wesley
Job Details: 05/27/2021
Arrived onsite and replaced the actuator to repair. Unit new style actuator had slipped connection to the cam lever. All checks good.
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW2
Near Spicewood, TX 78669
Brandon
Job Details: 05/27/2021
"Arrived on site for customer complaint of unit not completing cycles, found failed cold water valve, I replaced valve, unit tested good."
We serviced a
SAMSUNG DRYER
Model DV210AEW/XAA
Near Austin, TX 78721
Matthew
Job Details: 05/27/2021
Arrived onsite for dryer not starting a cycle. Upon inspection found belt snapped. Will need to order and replace belt. Belt #6602-001655.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harker Heights, TX 76548
Tyler
Job Details: 05/27/2021
"Arrived on-site for dryer not heating and not drying clothes. Upon arrival, tested wall outlet found 240v. Unit does power on and run, but does not heat. Disassembled unit and verified proper ohm readings for: thermal fuse, thermal fix, high limit cutoff, high limiter. Found heating element was reading open due to cracked coil. Replaced heater, tested unit- functioning as designed. Temp readings: 120-160 degrees. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW0
Near Austin, TX 78758
Scott
Job Details: 05/27/2021
"Arrived on site after another company came out and replaced valve and actuator . They had left the water turned off . Ran diagnostics, found gear case Is still making noise . Replaced gear case and cam ( splutch ) due to some teeth showing wear and tear . Ran calibration and diagnostics wash. All checked normal. No water leaks detected at time of service. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM2
Near Austin, TX 78717
Justin
Job Details: 05/27/2021
"Arrived on site for a dishwasher not dispensing soap properly. Upon arrival the customer stated usually it works as designed, but a few times a week the soap will stay in the dispenser. I found the customer often puts tall wooden spoons or utensils by the dispenser. I advised the customer and showed her how this can block the soap from coming out. The customer agreed this is very possible. I put the unit into diagnostics mode and found stored error code F9E1 for diverter not finding position. During the test cycle I found the sump and motor skipping around and not running correctly. I installed the new sump and motor and tested the unit in diagnostics again. The unit is now running as designed. No leaks observed at the time of service. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS0
Near Austin, TX 78738
Leonardo
Job Details: 05/27/2021
Arrived on site to test unit for unit leaking. Test unit and unit full of calcium due to hard water. Will need new sump and motor and gasket and spray arms and tubing
We serviced a
WHIRLPOOL DRYER
Model WGD6620HC1
Near Austin, TX 78717
David S
Job Details: 05/27/2021
arrived on site for dryer making a rattling noise and intermittently clicking. We inspected the unit and work area. We gained access to the interior of the cabinet. We found the lint duct clip missing and the guide wheels and pulley covered in lint. We cleared the lint and replaced the guide wheels and pulley. I am ordering the lint duct clip and 2 screws to complete the repair. Office to reschedule return visit.; ordrng 1 W10414388 (Lint clip) and 2 W10850756 (Screws)s
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS0
Near Austin, TX 78752
Scott
Job Details: 05/27/2021
Arrived on site for cracked cook top. Found thermal crack on front burner left side. Replaced cook top . Tested unit all checked normal. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Killeen, TX 76543
Tyler
Job Details: 05/27/2021
"Arrived on-site for fridge not cooling. Upon arrival, confirmed complaint, customer also stated he heard a fan blade noise. inspected unit, found FC was cooling to temp spec, RC was barely cool. Inspected behind FC evap cover and found fan motor running, but mounting bracket was snapped in half due to ice build up around fan and evap. Upon return replace both RC and FC thermistors, main control due to original defrost issue that let to broke bracket, and fan bracket. Office to reschedule when part availability is known. ; ordrng 1 W10850162 (FC fan shroud/bracket)"
We serviced a
MAYTAG DRYER
Model MEDB835DW3
Near Killeen, TX 76549
Al
Job Details: 05/27/2021
Arrived on site and inspected dryer with door issues.Found the catch was broken and customer had to tape the door closed for unit to work.Removed and replaced the catch and unit tested as designed.Customer satisfied JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model GFSS6KKYCSS
Near Killeen, TX 76542
Al
Job Details: 05/27/2021
Arrived back on site and inspected the unit still not producing ice.Pressed the reset button and ice maker cycled and filled.Informed the customer he needed to replace the water filter for his unit to work as designed.JOB COMPLETE
We serviced a
GE REFRIGERATOR
Model GTL21KCXABS
Near Waco, TX 76701
Jonathan
Job Details: 05/27/2021
Arrived on site for refrigerator that?s not making ice. Inspected unit and work area. Turn the icemaker on and found the unit motor turning but ice was not coming out of it. Checked the icemaker mold and found no water or ice debris indicating the unit never has had water. The customer advised the unit has not made ice since she moved in. Check the water supply line at the wall and found the water supply valve broken. Was able to move it somewhat and allow water to flow freely to the icemaker. The unit did fill slightly and completed a harvest cycle. Advised customer to get in touch with her apartment complex to fix the valve at the wall. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Killeen, TX 76543
Tyler
Job Details: 05/27/2021
"Arrived on site for refrigerator not making ice. Upon arrival found freezer temp (actual) was at 0 and rc at 37. Upon further inspection of the ice maker I found unit stuck upside down in a harvest mode. I found icemaker receiving proper voltage. During tests 44&45 I found unit filled in test 45 but in test 44 I ran multiple times and got mixed reading on the error codes appearing indicating a bid switch. After repeated tests I found unit finally started functioning as designed. W11126296 ice bin cover assy, W10918003 rocker switch/ice maker on/off, W11123943 ice bin switch; O-emld tckt"
We serviced a
ELECTROLUX DISHWASHER
Model EIDW6305GS1
Near Belton, TX 76513
Tyler
Job Details: 05/27/2021
"Arrived on-site for dishwasher not cleaning and not drying dishes. Upon arrival, inspected unit, entered diagnostics and found heater was not turning on. Tested amp draw at p10 on main control: 0A. Also, main control was not sending any voltage to heater line. Heater had 11.8 ohms. Found burn marks and rust on main control. After authorization, replaced main control. Tested unit, heating and functioning as designed. No leaks before during or after repair. Call complete."
We serviced a
HOTPOINT REFRIGERATOR
Model HSS25GFTAWW
Near Killeen, TX 76549
Al
Job Details: 05/27/2021
Arrived on site to inspect side by side refrigerator with refrigerator compartment cooling issues.Landlord met me at the vacant unit SIDE A and discovered the electricity was not on at the time of service.Needs more work ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Waco, TX 76711
Jonathan
Job Details: 05/27/2021
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised the unit wasn?t filling with hot water for a while and that she changed it to a setting that was allowing her to fit complete cycles. However, she advised that certain cycles won?t finish if she put them on (bulky, whites, etc.) Ran the unit through diagnostics and found no stored error codes. Ran the unit for an auto test in the unit ran as designed. Spoke to PR and was advised to run the cold fill valve until the unit was full of water. He advised that if it completed filling the washer tub that the issue would be with the control. Ran the test in the unit ran as designed. Replaced the control and tested the unit in an auto test in manual tests. The unit running as designed. Call complete."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Waco, TX 76711
Jonathan
Job Details: 05/27/2021
Arrived on site for a dryer that is overheating. Inspected unit and work area. Ran the unit through a test and found the unit will not cycle between heating and not heating. Replaced cycling thermostat and tested the unit. The unit began working as designed with the correct temperature and began cycling between heating and not heating. Unit is now working as designed. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB7749SBM3
Near Killeen, TX 76543
Al
Job Details: 05/27/2021
Arrived on site and inspected dishwasher heater stuck on.Confirmed the complaint and found the relay on the control was causing the heater to stay on the entire wash cycle.Removed and replaced it and unit tested as designed.Customer satisfied.Job complete
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Temple, TX 76502
Tyler
Job Details: 05/27/2021
Arrived on site for washer making a knocking noise. Upon arrival reconfirmed customer complaint. Found during high speed agitation that there was a faint knocking noise anytime washplate changed directions. Ran a loud of 3 towels in unit during a normal quick wash cycle and found an odd knocking noise imitating from the gearcase compartment and washplate areas of unit. Found gearcase properly mounted. Found after further inspection that the gearcase has slightLy stretched splines causing inner gear case to knock when rotated. Called whirlpool techline and spoke with Chris sr# 7730648976. Techline stated noise was normal but did say if needed we could replace gearcase as well as slider again. Office to reschedule once availability of parts is known; ordrng 1 W11423759 (Gearcase) and 1 W10734521 (Slider)
We serviced a
JENN-AIR TRASH COMPACTOR
Model TC607X4
Near Waco, TX 76708
Jonathan
Job Details: 05/27/2021
Arrived on site for a trash compactor that?s a little hard to shot and is shaky. Inspected unit and work area. The customer advised that her old crash compactor used to be a lot easier to shut and that this one seems to have to push in on it in order to get it to close. I tested it and the unit is opening and closing as designed.Customer just wanted her unit checked before she used it because this seemed different to her than ones prior. Advise customer that this unit is working as it should. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Belton, TX 76513
Wesley
Job Details: 05/27/2021
"Arrived onsite and found motor fault codes. Tested and found capacitor will run motor full speed from standby for about 30 seconds before stopping. Possible capacitor, also possible motor windings short under load and heat. Ordering motor and capacitor and returning with control and actuator. ; ordrng 1 W10832724 (Motor) and 1 WPW10006355 (Actuator)"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Temple, TX 76502
Tyler
Job Details: 05/27/2021
"Arrived on-site for washer making noise and not draining. Upon further inspection, found F7E6 motor fault. In diagnostics, tested agitate and spin cycles. Found unit stuck in spin position, not shifting to allow agitation. Also found shaft of actuator disconnected from cam. Office to reschedule due to part availability. ; ordrng 1 W10913953 (Actuator)"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPS00
Near Waco, TX 76710
Jonathan
Job Details: 05/27/2021
Arrived on site for an ice machine that?s not making ice. Inspected unit and work area. The customer advised that the unit is making ice but the unit is barely filling and causing the ice cubes to be very thin shavings.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Bellmead, TX 76705
Jonathan
Job Details: 05/27/2021
"Arrived on site for arrange that is flashing an F1E0 error code. Inspected unit and work area. Could not replicate the issue. However, the customer showed me a video of the unit flashing that code for an internal board failure. Customer advised it only happens when she?s using her cooktop and it doesn?t do it every single time. I did remove the back cover to inspect for any potential damage to the control. Checked voltage at the wall and found proper voltage going to the unit. ..; ordrng 1 W11528177 (CONTROL)"
We serviced a
FRIGIDAIRE DISHWASHER
Model LFBD2409LM0A
Near Woodway, TX 76712
Jonathan
Job Details: 05/27/2021
"Arrived on site for a dishwasher that is leaking. Inspected unit and work area. Removed bottom cover and ran the unit through a normal wash cycle. Found the unit leaking from the inlet hose on the unit where it connects to a conversion fitting. Found evidence of massive rust buildup on the inlet waterline. Due to the amount of rust buildup found on the water line, I did not feel confident in moving the line without it breaking. Advised customer to replace the water line and possibly fitting due to rust build up for full repair. Unit is working as designed. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHV00
Near Waco, TX 76712
Jonathan
Job Details: 05/27/2021
Arrived on site for a refrigerator that has no lights. Inspected unit and work area. Found the freezer light out in the freezer section and replace the module. Found unit lights all came on. Did find a dim light in the refrigerator section so I did replace that as well to avoid further issues. Call complete.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Temple, TX 76502
Wesley
Job Details: 05/27/2021
Arrived onsite and found over flow error. Found leak switch installed and depressing the switch while dry. Adjusted switch position to correct. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Georgetown, TX 78633
Jonathan
Job Details: 05/27/2021
"Arrived on site for dishwasher having bottom spray arm melted to heating element. Inspected unit and work area. Removed arm from heater and cleaned heater with wire brush. Performed diagnostics mode and monitored test operation. Measured amp draw to element at 7. amps. Continued to monitor test operation and checked element at end of cycle. All tested good, no water leaks detected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Round Rock, TX 78665
David
Job Details: 05/27/2021
"Arrived on site to diagnose refrigerator not cooling in either compartment. On arrival found FC is cold, and RC is cool. Found RC evaporator completely frozen over. Following steps for service pointer W11092686 which targets Frozen RC evap. Ordering parts for service pointer, evap cover, and evap motor. Customer advised to defrost unit 48 hours prior, and line with towels to prevent water damage. ; ordrng 1 W11457241 (Drip Pan Kit) and 1 W11188493 (Evap cover)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Buda, TX 78610
Andrew
Job Details: 05/27/2021
"Arrived on site to replace RC and FC evaporators, compressor and filter drier. Replaced parts, system held vacuum for 20mins. Charged unit to specs. Nice frost pattern building on both evaporators. No leaks detected from SS. Job complete."