Service History 105

We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Austin, TX 78703
Scott
Job Details: 10/04/2021
Arrived on site for washer not starting . Ran diagnostics no error codes . Did hard reset . Ran diagnostics wash all checked normal. Ran quick wash . All checked normal. No water leaks detected at time of service. Job complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78626
Tommy
Job Details: 10/04/2021
Arrived onsite for oven not properly installed. Upon arrival spoke with customer on unit ventilation but also found unit cabinets set off and unit sticking out slightly as it cant go all the way back with gasoline and cabinet top not sealed to oven. Took photos to document and let customer know they will want to contact builder to seek fix to issue.
We serviced a
GE WASHER
Model GTW685BPL0DG
Near Austin, TX 78744
Kevin
Job Details: 10/04/2021
"Arrived on site and inspected washer and found Error code 23 lid lock, A new one will be needed to correct the issue. Will also bring bad control board to ensure repair on next visit; ordrng 1 Wh08x32697 (Lid lock) and 1 WH22X29345 (Control)"
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2021
"Arrived on site to inspect range oven door issues. Upon further inspection, I found the oven outer door glass trim coming off. I attempted to reattach it with the double stick tape provided, but it continues to pop off. I tested the unit and it is operating as designed. I am ordering the outer door glass SS and per service pointer W10917778, I am ordering the insulation. Office to schedule return service due to the availability of parts. No gas leaks detected during service.; ordrng 1 W11176456 (Outer door glass & trim) and 2 W11025151 (Insulation)s and 1 CNOTE (AUTHORIZATION)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ00
Near Temple, TX 76502
Jonathan S
Job Details: 10/04/2021
Arrived on site for refrigerator not producing ice and clumping up. Inspected unit and work area. Performed diagnostics mode and tested ice maker cycle. Found all cubes did not drop and causing ice maker to over fill. Found ice container cracked. Found ice maker and ice container will need to be replaced. Will need authorization to continue with repair. Office to schedule return when ETA is available on part and authorized for repair.; ordrng 1 W10911314 (ice-contnr)
We serviced a
KITCHENAID ICE MACHINE
Model KUIX305ESS2
Near The Hills, TX 78738
Brandon
Job Details: 10/04/2021
"Arrived on site for customer complaint of unit being really warm and ice melting, found condenser clogged with hair and dust, every function of unit tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ01
Near Leander, TX 78641
Tommy
Job Details: 10/04/2021
Arrived onsite for previously diagnosed parts. Upon arrival replaced unit motor evap and tested unit is now operating as designed. Job Completed.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Buda, TX 78610
Kevin
Job Details: 10/04/2021
"Arrived on site and inspected dryer and found when it is started it will immediately pause after two seconds. If you unpause it it will immediately pause again. Tested door switch and did not find any issues, will need to bring back console and switch to ensure repair on next visit.; ordrng 1 W11413566 (Console) and 1 W11406681 (Control) and 1 W11551763 (Door switch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHA05
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2021
Arrived onsite and replaced the bin. Advised customer on repair. The unit is now operating as designed.
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Smithville, TX 78957
Jacob
Job Details: 10/04/2021
Arrived onsite for unit Leaking from the bellow. Looked at the bellow and saw a big chunk missing from the lip of the bellow causing it not to seal and leaking. Replaced bellow. No issues at this time. Job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD618ESS01
Near Austin, TX 78730
David Z
Job Details: 10/04/2021
Arrived on site to install Niagara control to resolve dead auger motor. Replaced control and tested unit. Verified unit working as designed and auger is working good. Call complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS6
Near Volente, TX 78641
Kayman
Job Details: 10/04/2021
Arrived onsite for microwave showing door error and no display sometimes. I replaced all switches. I replaced the control board and panel but found the new panel board was defective and would only have sound with no display. I put the boards JO already replaced back in and tested. The unit is working as designed except the damper. I found that when the fan is used the damper does not open. I dropped the unit half way and observed the damper opening. I could see tape and or some of the vent box blocking the damper function. The Custer stated that they run the fan when using the cooktop. I explained that moisture is likely building up in the unit and shorting out the controls. I advised having the builder inspect the vent box and clear the damper area of obstructions. Other than that the unit is working as designed. Job complete.
We serviced a
JENN-AIR RANGE
Model JDRP548HM00
Near Lakeway, TX 78738
Robert
Job Details: 10/04/2021
Arrived on call to replace previous diagnosed parts after installation test operation griddle still not heating properly. Will need harness. ; ordrng 1 W11317787 (Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Temple, TX 76502
Jonathan S
Job Details: 10/04/2021
"Arrived on site for on site for refrigerator freezer door not closing. Inspected unit and work area. Found basket not in correct position and interfering with door closer. Removed FC door and correct basket. Reinstalled door and tested operation. All tested good, no water leaks detected during service."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Pflugerville, TX 78660
Wesley
Job Details: 10/04/2021
Arrived onsite and found unit orifice clogged on center burner. Cleared orifice and replaced burner head. Advised customer on repair. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS
Near Temple, TX 76502
Tali W
Job Details: 10/04/2021
On site for dishwasher leaking. Found heating element bushings leaking. Replaced heating element with correct style bushings. No leaks after repair. Unit functioning as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Killeen, TX 76549
Tyler
Job Details: 10/04/2021
Arrived on site for range needing previously diagnosed main control and harness. Upon arrival I installed both parts reassembled and tested unit. Found fully functionality within entire range as designed. Call complete
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Temple, TX 76504
Tali W
Job Details: 10/04/2021
"Onsite to install previously diagnosed parts. Replaced operating thermostat. Tested, unit now functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW7100DC0
Near New Braunfels, TX 78130
Andrew
Job Details: 10/04/2021
"Arrived on site to replace previously diagnosed bellow and clamp. Bellow drain ports were clogged with calcium, and door had excessive calcium build up. Cleaned door as good as I could and cleared bellow drain ports. Replaced bellow and clamp, tested unit, unit works good. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204EPA4
Near Leander, TX 78641
Kayman
Job Details: 10/04/2021
Arrived onsite to install previously diagnosed parts. I installed the sump on the new tub and transferred over all parts. I installed the new unit and found the hinges warped causing loud spring noise when opening and closing the door. I also noticed the right side of the console is cracked. Customer has concerns about gaps between unit and trim that werent there before I advised the customer we will try to correct the gaps next visit. Ordering hinges and console to complete the repair. Office to R/S. ; ordrng 1 WP8534854 (Left hinge) and 1 WP8534853 (Right hinge) and 1 W11084650 (Panel)
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/04/2021
"Arrived on site for a washing machine that is going off balance. Inspected unit and work area. Customer advised that he?s on the ran this unit three times with every single load he is run, has gone off balance. Call Dean it up from the wall and found the shipping both had not been removed from the back causing the off-balance issues. Removed the shipping bolts and tested the unit. The unit begin to work as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near New Braunfels, TX 78130
Noah D
Job Details: 10/04/2021
"Arrived on site to inspect unit for not turning on, upon inspection found the unit unplugged. Plugged in unit and tested with no issues. Checked all parts and found no issues. Customer has electricity storm at house causing a control board state status error. Reseting unit has fixed issue. Complete"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC0
Near New Braunfels, TX 78132
Andrew
Job Details: 10/04/2021
"Arrived on site to test unit for not agitating. Found unit is engaging in agitate but wash plate and gear case are stripped preventing wash plate from engaging. replacing gearcase, wash plate, hub nut and wash plate retaining bolt. ; ordrng 1 W10752187 (Bolt) and 1 W10909670 (Hub nut) and 1 W10752283 (Wash plate)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Lago Vista, TX 78645
David S
Job Details: 10/04/2021
Arrived on site for ice is fusing together ice maker is not working the ice all freezes together. there is a bad . Performed temp tests and found 39 degrees in fridge and 2 degrees in freezer 15 degrees in ice box. Put unit into diagnostics and found no errors. Put ice maker though a harvest cycle and it operated as designed. Tested ice box fan multiple times in diagnostics mode and normal operation and it worked every time. Tested the evap fan in the same manner and it work as designed. Indicating that the UI may be failing. Ordering UI w10848301and ice maker w1143245 and parts AUTHO.. ; ordrng 1 W10848301 (UI) and 1 W11483245 (Icemaker) and 1 AUTHO (AUTHO)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Austin, TX 78738
Robert
Job Details: 10/04/2021
Arrived on call to replace previous diagnosed part. After installation test operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Cedar Park, TX 78613
Justin
Job Details: 10/04/2021
"Arrived on site to install previously diagnosed parts. Upon arrival the customer stated that the IM has now stopped working now. I checked temps and found the FC at 4?F, the RC at 32?F (was set at 33?F), and the IB at 10?F. I then put the unit into diagnostics mode and found stored error code E2 for motor lost position. I then tried harvesting the IM and found the harvest began. But it got stuck. The IM would not harvest after that. I gained access to the control and checked voltage to the IM when in test 57. I found the proper 14VDC. This indicates a faulty IM needing to be replaced. Upon further inspection by the drain tube, I found t not sealing to the chassis correctly. This was allowing water to seep out at the top of the tube. We will also need sealer gum to assure it is sealed properly. Office to reschedule. ; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW
Near Austin, TX 78737
Kevin
Job Details: 10/04/2021
arrived on site and found Gearcase is beginning to leak oil. Replaced it, cam kit, belt, and shield confirmed normal operation by running a diagnostic cycle, job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS1
Near Austin, TX 78727
David Z
Job Details: 10/04/2021
"Arrived on site to install previously diagnosed panel to resolve dented panel. Replaced panel with new panel. Installed 2 bezels. Still needs 3 bezels to work. Ordering 3 bezels direct to customer, otherwise unit working as designed. Call complete.; ordrng 3 W10814133d2c (Bezelsd2c)s"
We serviced a
WHIRLPOOL WASHER
Model WED5100HW1
Near Canyon Lake, TX 78133
Andrew
Job Details: 10/04/2021
"Arrived on site to test unit for flashing light. Found loose connection on console, harness not connected properly. Secured connection and tested unit. Unit tested good, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Georgetown, TX 78628
Lou
Job Details: 10/04/2021
"Arrived on site to install previously diagnosed and ordered part. Due to the left FC door switch failing, l removed and replaced the switch and tested. Unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cedar Park, TX 78613
David S
Job Details: 10/04/2021
Arrived on site to install previous diagnose parts. Inspected unit and work area.gained access to the control and uninstalled it and installed new one. Ran unit thought a diagnostics cycle and found the unit working properly. No leaks at this time. Unit operating as designed. Job complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Pflugerville, TX 78660
Jimmy J.
Job Details: 10/04/2021
Arrived on site for Not Spinning or Wet Clothes at the End of the Cycle - Top Load Washer. Placed in diagnostics and got F0E5 (off balance) load and F7E6 (motor fault). Gained access to the actuator and found it not engaged into cam. Removed actuator and installed new actuator. Ran calibration then auto diagnostics and washer completed all cycles as designed. Job completed.
We serviced a
KENMORE REFRIGERATOR
Model 106.5112221
Near Kingsland, TX 78639
Cliff
Job Details: 10/04/2021
Arrived on site to diagnose a refrigerator that is tripping the breaker. Tested unit and found no failed parts indicating an internal wiring short possible in unit.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cedar Park, TX 78613
Justin
Job Details: 10/02/2021
Arrived on site for a a washing machine not draining. Upon arrival the customer stated that sometimes the clothes will come out soaking wet. I gained access to the bottom of the unit and found the actuator came off. I replaced the actuator per the service pointer. I then tested the unit. It is now running as designed. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Leander, TX 78641
Justin
Job Details: 10/02/2021
"Arrived on site for a dishwasher no longer heating. Upon arrival the customer stated that the unit was heating after the last repair, and went out again roughly 3 weeks ago. Upon further inspection I found the heating element with visible rust on it. I put the unit into diagnostics mode and found stored error codes F4E3 for motor not running and F7E1 for no heat. I then ran a diagnostics cycle while monitoring the amp draw to the heating element. I found the motor running as designed and the heating element drawing the proper amperage. Due to the rust it appears this is an intermittent issue. I am ordering the heating element to replace. I informed the customer about the motor error code, and advised that they may want to replace it. . ; ordrng 1 W10518394 (Heating Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SAYB0
Near Leander, TX 78641
Justin
Job Details: 10/02/2021
Arrived on site to install previously diagnosed parts. Upon further inspection I found the door seal had partly fallen off on both sides of the dishwasher. I adjusted these and then tested the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Leander, TX 78641
Justin
Job Details: 10/02/2021
Arrived on site for a dishwasher with a dented door. Upon further inspection I found the bottom left side with a big dent. I installed the new outer door panel and inspected the panel for any damage. No damage present at the time of install (pic in SD). Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Leander, TX 78641
Justin
Job Details: 10/02/2021
"Arrived on site for a refrigerator with an ice maker not working. I tested temps and found the FC at 9?F. I found the unit overfilled and restricting airflow, which was causing the lack in temp. I put the unit into diagnostics mode and tried to harvest the IM. The IM threw a 3 in the second digit when trying to harvest. This indicates a faulty IM motor or switch. I gained access to the control and tried to harvest the IM again while checking voltage. I found the correct 14VDC going to the IM. This indicates a faulty IM needing to be replaced. Upon further inspection I found the harness at the bottom of the FC door split and the wires cut. This is why the IM is faulty, and the door would need to be replaced to fix.
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Leander, TX 78641
Justin
Job Details: 10/02/2021
Arrived on site for a washing machine not spinning and clothes being soaked at the end of the cycle. I gained access to the bottom of the unit and found the actuator had popped off. I replaced the actuator and then tested the unit. I found the unit now actuating between spin/agitate. The unit is now running as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Austin, TX 78748
Robert
Job Details: 10/01/2021
Arrived on call for complaint of not finning cycle. Ran diagnostics and got code for suds. Ran test load and it would not finish cycle kep filling and draining. After installation test operation.
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near New Braunfels, TX 78132
Noah D
Job Details: 10/01/2021
Arrived on site to inspect unit for not closing normally due to a bad clamp. Upon inspection found the outer clamp off the bellow. Reattached bellow clamp and tested. Complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS0
Near Round Rock, TX 78681
David S
Job Details: 10/01/2021
Arrived on site to install previous diagnose part. Uninstalled failed heating element and installed new one. Checked forwarder leaks after installation and found none. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB05
Near Manor, TX 78653
Matthew
Job Details: 10/01/2021
Arrived onsite for refrigerator not cooling. Upon arrival found unit unplugged. Residents unplugged unit due to ice buildup and not working. Unit thawed and did cause tile damage. Took pic in SD. Tested unit and found heater not energizing in force defrost. Disassembled unit and found heater harness not secured. Secured connector and tested. Unit is functioning properly. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE404DSP0
Near Austin, TX 78703
Scott
Job Details: 10/01/2021
"Arrived on site for dishwasher stopping mid cycle . Ran diagnostics got vent erro code . Found vent fan locked up. Replaced vent . Ran diagnostics all checked normal. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Pflugerville, TX 78660
Wesley
Job Details: 10/01/2021
Arrived onsite and found clog in drain. Cleared clog with vacuum. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
WHIRLPOOL DRYER
Model LER4634JQ1
Near Killeen, TX 76549
Tyler
Job Details: 10/01/2021
Arrived on site for dryer not turning on. Upon arrival I found door switch internally broken not allowing voltage to pass through. Replaced door switch and tested dryer. Found unit heating and functioning as designed call complete
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Temple, TX 76502
Tyler
Job Details: 10/01/2021
"Arrived on site for washer with broken strike. Upon arrival I confirmed issue but also found washer ui lights stuck in wash selection mode. I was unable to get unit to manually power down using ui. Also found door lock not responding. Replaced door lock and strike and after letting unit reset unplugged for 15 minutes repaired unit and found same ui frozen results. Will need office to reschedule once Availability of parts is known ordering W11481108 ACU, W11481116 encoder, W11414312 ui harness. ; ordrng 1 W11481108 (Acu) and 1 W11481116 (Encoder) and 1 W11414312 (Ui harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Temple, TX 76502
Tyler
Job Details: 10/01/2021
Arrived on site for washer not balanced euring wash cycles. Upon arrival I found tub was heavilyleaning to the front left and after further inspection I found suspension rods had failed. I replaced rods and also releveled unit due to inclined flooring. After reasse and testing unit with 4 towels during fill agitation drain and spin I found unit fully functioning as designed. Call complete
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Copperas Cove, TX 76522
Al
Job Details: 10/01/2021
Arrived on site 2/2 for washer stopping mid cycle when set on hot. I started a normal load on hot water setting and it took approximately 3-4 minutes before the hot water got hot. Customer will have the water heater checked because its not providing hot enough water to register properly. Unit works as designed. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/01/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replace icebox van and the customer complained about water dripping from the freezer section. Looked underneath the unit and found the drain hole in the freezer section was iced over causing the water to drip into the bottom of the freezer and onto the floor went into defrost. Removed ice buildup and steamed out the blockage in the freezer drain pan. Went to check functionality of the ice maker and found the left side dispenser door not shutting all the way. Check the gasket in the liner and could not find any noticeable dents or warps in either liner or gasket door. I called Whirlpool Techline and spoke to Adrian SR# 7731884306. He video chatted me to look at this and we attempted to reposition the hinge on the left-hand door. We could not get the door to shut in any circumstance unless if the door was removed from the hinge.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Liberty Hill, TX 78642
Cliff
Job Details: 10/01/2021
Arrived on site to diagnose a refrigerator with light not working. Found failed led module and replaced it. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Waco, TX 76706
Jonathan M
Job Details: 10/01/2021
Arrived on site for a washing machine that is going off balance and making a screeching sound as it spins. Inspected unit and work area. Ran the unit through diagnostics and found no stored error codes. Around the unit through an auto test and found the unit having a hard time shifting between agitation and span. Once the unit went into spin noticed a sizable grinding sound due to a bad bearing. Replaced the gear case in shifter and tested the unit. The unit began to work as designed. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Elm Mott, TX 76640
Jonathan M
Job Details: 10/01/2021
Arrived on site for a washing machine that?s not completing cycles. Inspected unit and work area.The customer advised that the unit is having harder issues with heavier loads than lighter loads at finishing the cycle. He advised that he?ll have to use the drain and spin in order to get the clothes to spin out properly. Ran the unit through diagnostics and did not find any sort of error codes. Ran unit to Renato test and found the unit not agitating properly and making a clicking sound as it agitated. Looked underneath the unit and found the cam disconnected from the shifter. Replaced the shifter and tested the unit. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Elm Mott, TX 76640
Jonathan M
Job Details: 10/01/2021
Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit doesn?t seem to be washing their clothes and will shut off sometimes during the cycle. Ran unit to run diagnostics and found an F7 E6 (motor fault) error code. Ran the units are an auto test and found the unit not agitating correctly. Found the unit spinning the basket as the unit was trying to agitate. Looked underneath the unit and found the shifter disconnected from the cam. Replaced shift actuator and tested the unit. The unit began to work as designed. Call complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Temple, TX 76502
Tali W
Job Details: 10/01/2021
"On site for dryer taking multiple cycles to dry clothes. Found unit is heating. Checked all fuses and thermostats, all functioning properly. No significant lint build up in blower housing and nothing caught in blower wheel. Found temperature fluctuation at significantly higher levels with vent hose connected than when disconnected. Informed customer to have dryer vent cleaning service performed to allow proper airflow of unit. Unit functioning as designed. Call complete."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Austin, TX 78728
Justin
Job Details: 10/01/2021
"Arrived on site for a washing machine that is rattling and throwing error codes. Upon arrival the customer stated several concerns. They could often hear a loud clicking on the unit, the agitator seems loud, and the timing for the cycles seems to be off. I put the unit into diagnostics mode and found no stored error codes. I then ran a diagnostics cycle and individually activated each component. I found all running as designed. I gained access to the bottom of the unit and found everything in good shape. The customer pointed out the noise during the cycle, and I found it to be normal agitation noise. i ran an HMI test and it passed. I found no failures on the unit at the time of service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78703
Jacob
Job Details: 10/01/2021
"Arrived onsite with SM to replace parts. Upon trying to remove the bolt for the stator and rotor, the bolt would not come off. Re ordered part. Office to reschedule. ; ordrng 1 W10916241 (rotor) and 1 W10920132 (hose)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Austin, TX 78703
Scott
Job Details: 10/01/2021
We serviced a
WHIRLPOOL DISHWASHER
Model WDT770PAYM0
Near Austin, TX 78737
Brandon
Job Details: 10/01/2021
"Arrived on site for customer complaint of unit leaking, found leak coming from sump assembly
We serviced a
WHIRLPOOL DISHWASHER
Model WDF530PAYM7
Near Austin, TX 78738
Leonardo
Job Details: 10/01/2021
"Arrived on site to test unit for not drying dishes, tested unit found element cracked, need new element to fix issue, office to reschedule.; ordrng 1 W10518394 (Element)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Austin, TX 78734
Robert
Job Details: 10/01/2021
Arrived on call for complaint of not draining. Found loose connection at pump. Correct wire error and test.
We serviced a
MAYTAG DRYER
Model MDE9606AYW
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/01/2021
"Arrived on site for customer complaint of unit not starting and burning smell, found failed motor and blower, I replaced motor and blower, unit tested good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Austin, TX 78737
Kevin
Job Details: 10/01/2021
"Arrived on site and inspected refrigerator and found evaporator drain is not draining, attempted to use steamer and a quarter inch waterline to clear it from the top and from the bottom and it will not clear
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Lampasas, TX 76550
Al
Job Details: 10/01/2021
Arrived on site and inspected dryer making a scraping noise. Confirmed the complaint and found a screw lodged in the door gasket. Showed customers daughter and removed it. Reassembled and unit tested as designed without any issues. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HB2
Near Jarrell, TX 76537
Tali W
Job Details: 10/01/2021
"On site to install previously diagnosed parts. Replaced terminal block and harness. Reassembled, tested all burners, bake and broil. Unit now functioning as designed. Call complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Hewitt, TX 76643
Jonathan M
Job Details: 10/01/2021
Arrived on site to install previously diagnosed part. Inspected unit and work area. The customer heard use the unit since the last visit against our recommendations. The customer had cooked breakfast for about 20 to 25 minutes prior to my arrival. Found the cooktop hot surface light on. Disconnect power and replace the wire harness. Reconnected power in still found the hot surface light on. Tested all burners in the burners all worked as designed with the cooktop light coming on. The unit is working as designed. Call complete.
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near New Braunfels, TX 78132
Noah D
Job Details: 10/01/2021
"Arrived on site to inspect unit for not making ice, upon inspection found the unit was not pumping water to the top portion of unit, per last tech replaced thermistor and recirculating pump. Tested all functions and found no issues. Complete"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78737
Kevin
Job Details: 10/01/2021
"Arrived on site and replaced drain pump diagnosed on previous visit, after replacement confirmed operation by running test 51.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW
Near Lampasas, TX 76550
Al
Job Details: 10/01/2021
"Arrived on site and inspected dryer banging noises. Confirmed the complaint and, disassembled and found rocks in the front door gasket causing the irritating banging noises. Removed all debris and several coins and unit tested properly without any issues. Customer satisfied. Job complete"
We serviced a
GE REFRIGERATOR
Model GSS25GMHNCES
Near Kingsbury, TX 78638
Andrew
Job Details: 10/01/2021
"Arrived on site to test unit for not cooling. Found starter attempting to turn compressor on but compressor was not turning on. Swapped starter and run cap with test parts and same issue. Compressor is not engaging. Voltage to unit is correct. Condenser motor working as designed. Evap motor working as designed. Needing compressor replaced. Needing 2hrs on return visit, SS tech and all major sealed system components. Unable to find evap part number so needing parts research for evap. Office to reschedule. ; ordrng 1 WR87X10224 (Compressor) and 1 WR55X24064 (Run cap) and 1 WR08X31586 (Starter) and 1 WR86X25269 (Drier) and 1 Partsresearchevap (Parts research evap) and 1 Accessvalve (Access valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Georgetown, TX 78633
Jonathan S
Job Details: 10/01/2021
"Arrived on site to install previous diagnosed parts. Removed failed sump assembly and installed new. Installed insulation on unit and toe plate brackets. Tested operation and monitored for possible water leaks. All tested good, no water leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Round Rock, TX 78665
Lou
Job Details: 10/01/2021
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer described the noise as a vibrating metal on metal noise. I placed the unit in diagnostics and tested the damper control and found it operating as designed. Tested the compressor and condenser fan and customer identified the noise and said it gets much louder. I pulled the unit out and removed the back cover to inspect the compressor and tubing. I found when applying pressure to the condenser lines the noise got quieter. I applied some sealant tape in between the condenser and chassis and retested and unit is much quieter. Customer advised that if the noise came back, she would record and let our office know. Customer also questioned the popping noise from the unit when the compressor came on. I advised that it is normal and goes away after a few minutes of the refrigerant circulating through the system. No water leaks observed during service, job completed."
We serviced a
KITCHENAID WINE COOLER
Model KUBR214KSB00
Near Austin, TX 78717
David S
Job Details: 10/01/2021
Arrived onsite to install previously designed part customer answered door and rated that they need to reschedule due to a scheduling conflict. Office to reschedule. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near New Braunfels, TX 78130
Noah D
Job Details: 10/01/2021
"Arrived on site to inspect unit for not closing and starting, upon inspection found the left side of lid broken causing a functional issue
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Hutto, TX 78634
Wesley
Job Details: 10/01/2021
"Arrived onsite and repaired unit by replacing the inverter and mag and console to solve customer issues with heating and glitching board, all checks good. Unit is now operating properly. Advised customer on repair."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB0
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/01/2021
"Arrived on site for front right burner not working. Inspected unit and work area. Found broken wire to element, found receptacle and burner harness will need to be replaced. Add electrical tape over broken wires for safety precautions Schedule return for Tuesday the 5th.; ordrng 1 W11396691 (COOKTOP HARNESS )"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Georgetown, TX 78626
Jonathan S
Job Details: 10/01/2021
"Arrived on site for refrigerator, customer requesting water line to be installed to refrigerator. Inspected unit and work area. Found customer had correct water supply line for unit. Installed water line and flushed system. Found damper control making noise.
We serviced a
WHIRLPOOL COOKTOP
Model n/a
Near Red Rock, TX 78662
Andrew
Job Details: 10/01/2021
"Arrived on site to replace switch from previous diagnosis. Replaced switch and element not engaging. Found loose wire on griddle sensor. Secured connection, tested unit, unit working good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near The Hills, TX 78738
Robert
Job Details: 10/01/2021
Arrived on call for complaint of warm temperature. Found refrigerator evaporator blocked with ice.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Pflugerville, TX 78660
Wesley
Job Details: 10/01/2021
Arrived onsite and repaired unit by replacing broken latch. All checks good. Unit is now operating operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Cedar Park, TX 78613
Jimmy J.
Job Details: 10/01/2021
"Arrived on site for not making ice. Customer had shut off the ice maker as soon as they realized water was dripping out. This was shortly after the previous tech replaced the ice maker. Found ice bin frozen and stuck inside housing. I was able to remove the front cover of the ice bin to get a better grip on the bin and it came out. Found ice build up inside the housing and ice maker. The ice maker funnel where water comes in from the fill tube was frozen oven. This is why and where the ice build up originated from. Removed ice maker and cleared away all the ice build up. The funnel had bit of styrofoam inside of it causing blockage and an ice block inside the funnel. Once I cleared all the ice away I reinstalled the ice maker and ran a jumper to harvest the ice maker. Ice maker harvested and water came into the funnel as designed, noleaks detected. Removed ice maker and dumped the water that was just called for then reinstalled the ice maker to begin making ice again. No leaks detected. Job completed."
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Round Rock, TX 78664
Wesley
Job Details: 10/01/2021
Arrived onsite and repaired the unit dispenser gasket and advised customer on using vinegar washes to maintain unit and clear soap residue. Unit is otherwise operating as designed advised customer on on repair. All else checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS11
Near Georgetown, TX 78628
Lou
Job Details: 10/01/2021
"Arrived on site to inspect condensation on microwave door. Upon further inspection, customer demonstrated the issue by placing a bowl of water in the unit and heating for 3:30. With approximately 30 seconds remaining, steam began to come out of the door at the bottom left corner area on the outside of the door. I contacted techline and spoke to Austin and advised of the complaint and my findings.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78717
Jimmy J.
Job Details: 10/01/2021
any stream coming out. Customer stated they ran the dishwasher last night and the dishwasher didnt have any residual water inside. Customer had just recently refilled the rinse aid but confirmed there was plenty inside the dispenser already and that she just wanted to top it off. Last night was the very first time it hasnt left water all over the door. I ran diagnostics and got F10E2. This was the only error code. Ran through full diagnostics and washer is running as designed. Gained access to vent and tested. Tested vent and it is faulty. Removed vent and installed new vent. Ran through diagnostics again and dishwasher is running as designed. No leaks detected. Job completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS2
Near Hutto, TX 78634
Lou
Job Details: 10/01/2021
"Arrived on site to inspect dishwasher dispenser and rack wheels issues. Upon further inspection, I found the lower rack wheels missing, the dispenser detergent door not opening, and the element is warped. I placed the unit in diagnostics showing error code F9E1-diverter lost position. I cleared the code and continued with testing. I removed the toeplate and found the sump/motor assembly leaking at the diverter housing (F9E1). I advanced through testing and found the dispenser door doesnt open and the element showing less than 7 amps. The drain pump is operating as designed. I am ordering the sump/motor assembly, element, (4) lower rack wheels, CNOTE-AUTHORIZATION and will return with prescreened parts. Returning tech to replace the sump/motor assembly, element, dispenser and install 4 new rack wheels.; ordrng 1 WPW10605057 (Sump/motor assembly) and 1 W10703867 (Element) and 4 WPW10195417 (Lower rack wheels)s and 1 CNOTE (Authorization)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC422TS00
Near Austin, TX 78749
Kevin
Job Details: 10/01/2021
Ive done site and inspected refrigerator and found a water line looping up from underneath the refrigerator keeping the freezer door from closing properly. Cleared water line made sure dispenser and Icemaker cycled properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KSRB25FHSS02
Near Dripping Springs, TX 78620
Brandon
Job Details: 10/01/2021
"Arrived on site to replace ice door, after replacing, unit tested good."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Austin, TX 78703
Scott
Job Details: 10/01/2021
Arrived on site for door not closing properly . Need strike missing . Ordering strike .call to set return ; ordrng 1 W11090487 (Strike)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KBS0
Near Austin, TX 78739
Leonardo
Job Details: 10/01/2021
"Arrived on site to test unit for water leak, tested unit 10 minutes in normal cycle, tested unit in diagnostics, could not replicate the leak, advised customer on proper loading techniques, no leaks detected job complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Austin, TX 78759
Justin
Job Details: 10/01/2021
Arrived on site for a washing machine throwing an F2E2 error code. Upon arrival the error code had been thrown on the screen. I put the unit into diagnostics mode and found stored error code F2E2 is for HMI disconnected. I cleared the error codes. I then ran a test cycle and found it running through as designed. I gained access to the control and found everything plugged in correctly. I then ran the HMI test and found the LEDs not lighting up. This indicates a faulty HMI. Ordering the UI with harness to replace. Office to reschedule. ; ordrng 1 W11478526 (UI)
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78748
Kevin
Job Details: 10/01/2021
Arrived on site and inspected washer and found actuator arm is out of cam kit ring. Replaced actuator and confirmed operation by running an automatic test cycle. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Lampasas, TX 76550
Al
Job Details: 10/01/2021
"Arrived back on site to install previously ordered parts. Removed and replaced the lid, latch and hinges. Unit now operating properly without any issues. Customer satisfied. Job complete"
We serviced a
GE REFRIGERATOR
Model GYS22GMNCES
Near Lampasas, TX 76550
Al
Job Details: 10/01/2021
"Arrived on site and inspected freezer compartment not cooling. Checked temperatures 31 in ff and 19 in freezer compartment. Located a massive frost buildup on the back wall that had the freezer fan motor seized. I attempted to steam the ice, without any luck. Placed unit in diagnostics mode with SW help and defrost heater never sizzled. Checked heated at control and didnt register 120. Ordering the main control and will return with all other parts. Due to the massive ice buildup I had the customer sign the defrost waiver. OFFICE PLEASE CALL THE CUSTOMER 48 hours prior so customer can defrost the unit. Also ordering authorization ; ordrng 1 WR55X31716 (Main Control)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS00
Near Austin, TX 78757
Justin
Job Details: 10/01/2021
"Arrived on site to install previously diagnosed parts. Upon arrival the customer stated they had a power outage and the unit we t out. During this time the excess ice thawed out. I put the unit into diagnostics mode and found the IB fan running as designed. I jumped the IM and it got an error code E3 for not reaching home position. This indicates a bad IM. I jumped the IM fill and found it running as designed. I checked temps and found the FC at 41?F and the RC at 48?F. I gained access to the control and ohmd out the thermistors. The FC read 5.95k, the RC read 5.15k, the FC evap read 8.13k, and the RC evap read 7.71k. These are all within range. This indicates a faulty control for defrost issues and a bad IM. I installed the control and went to install the IM. I am ordering a new IM to install. Office to reschedule. ; ordrng 1 W10908387 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Round Rock, TX 78681
Jimmy J.
Job Details: 10/01/2021
Arrived on site to install previously diagnosed parts. Removed ice maker and harness from housing. Installed new harness and ice maker. Reinstalled ice maker and turned on ice maker. Heard water fill mold immediately after turning on ice maker. No leaks detected. Job completed.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Austin, TX 78752
Matthew
Job Details: 10/01/2021
Arrived onsite for dispenser issues. Upon arrival put unit in diagnostics and found long/ no fill error. Tested unit and found faulty valve. Replaced valve. In the process of replacing the valve found supply issues in plumbing. Supply is off but still has water flowing. Also the cold and hot supply lines are rusted and will not go in new valve correctly. Notified customer that supply lines will need replacing and a plumber needed to correct the cutoff issues or risk of flooding is possible. Took pic in SD.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS3
Near Austin, TX 78745
Leonardo
Job Details: 10/01/2021
Arrived on site for unit running to long. Test unit and found bad owi sensor. Replaced sensor test unit and unit test good job complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Austin, TX 78717
David S
Job Details: 10/01/2021
Arrived on site for cooktop large burner making noises. Inspected unit and work area. Found that the center burner was loose. Mounting screw was missing threaded. Found service pointer #W11525533 and fouled it issue was solved. Unit operating as designed. Job complete
We serviced a
KITCHENAID ICE MACHINE
Model KUID308HPS00
Near Austin, TX 78749
Kevin
Job Details: 10/01/2021
"Arrived on site and inspected ice machine and found no production. Nice machine is also off, turned ice machine on and observed it not filling with water. Valve is getting correct voltage. Checked water at source and found oh water source under sink is good, removed waterline from rear of ice machine and there is no water exiting. Water line is defective a new one will be needed. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0HS0
Near Austin, TX 78754
Matthew
Job Details: 10/01/2021
Arrived onsite for range not functioning. Safety issue. Upon inspection found that items in storage bin were causing the igniter to ground out rather than ignite. Removed items and tested. Unit is now functioning properly. Called safety team for documentation. SR#.7731849418 Job complete.