We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Seguin, TX 78155
Andrey
Job Details: 07/19/2022
"Arrived on site to test unit for no cool, tested unit found evaporator completely frozen over, failed defrost system, ran test for damper and found it only opening half way, recommend replacing diffuser,evaporator motor,evaporator harness,control and control UI, ordering parts off to reschedule ; ordrng 1 W11317276 (Diffuser) and 1 W11581973 (Evap harness) and 1 W11559968 (Evap motor) and 1 W11518204 (Control UI)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near New Braunfels, TX 78130
Andrey
Job Details: 07/19/2022
"Arrived on site to test unit for dryer shutting off after few seconds, tested unit found motor is engaging but create a vibrating humming noise and shuts off after a few seconds, will need motor to fix issue, order motor and blower wheel, returning with all pre screened parts, office to reschedule ; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower wheel)"
We serviced a
MAYTAG WASHER
Model MHW8200FW0
Near Bertram, TX 78605
Kimo
Job Details: 07/19/2022
"Arrived onsite to install previously diagnosed parts upon inspection I found that the dispenser Assembly did not come this the dispenser motor it comes separately. I also found that the tub hose was broken and the Spencer feed hose with a pin hole leak
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Liberty Hill, TX 78642
Kimo
Job Details: 07/19/2022
Arrived onsite for refrigerator with ice buildup in rc. Upon inspection I found the At the drain pan was downed up and would not let the water drain properly causing ice buildup and I also found that the bi-metal was not in the right spot so I corrected this after removal of the ice. I then found that the drain tube was clogged so I cleared it and sealed it up to prevent air leaks. I am ordering 1x drain pan and shims. Upon further inspection I found that the right side door gasket was torn and lest warm air into the rc.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Austin, TX 78734
Justin
Job Details: 07/18/2022
Arrived on site for a washing machine not going into spin. I put the unit into diagnostics mode and found stored error codes F7E1 for basket speed fault and F0E2 for oversuds. I then manually activated spin and agitate. I could hear the motor hum but not spin nor agitate. I gained access to the bottom and found a bad cap. I replaced the cap and then tested the unit again. I found the unit now working as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Round Rock, TX 78681
Paul
Job Details: 07/18/2022
MG. Arrived on site for not cooling. Found compressor and fans running. Removed evaporator and confirmed improper frost pattern. Checked with UV light but was unable to confirm any leaks. Checked pressures and found system has a restriction. Hooked up vacuum pump and was able to removed restriction. Ran a deep vacuum a charged with 3.7 oz. Evaporator developing good frost pattern and unit is cooling down pressures at 0 and 125. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Briarcliff, TX 78669
Justin
Job Details: 07/18/2022
"Arrived on site for a washing machine not finishing cycles. Upon arrival the customer stated that the unit will leave clothes soaked and not finish the cycle. I put the unit into diagnostics mode and found stored error codes F8E1 for long fill, F3E2 for water temp fault, F7E8 for motor over temp, and F0E4 for spin limit by water temp. I cleared the error codes. I then ran a diagnostics cycle and found on step 4 the detergent valve was not working. I then manually activated the cold and hot and found neither working. I checked water at the wall and found it good. This indicates a faulty valve. I replaced the valve and then test the unit. The unit is now working as designed. No leaks observed at the time of service. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW2
Near Spicewood, TX 78669
Justin
Job Details: 07/18/2022
Arrived on site to install previously diagnosed parts. I installed the new drain pump and then tested the unit. The unit is now working as designed. No leaks observed at the time of service. I collected the remaining balance in full on CC. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Austin, TX 78739
Leonardo
Job Details: 07/18/2022
Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good job complete. No leaks present at this time
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Marble Falls, TX 78654
Lou
Job Details: 07/18/2022
"Arrived on site to inspect refrigerator with moisture inside. Upon further inspection, I found water puddles in the RC section. I removed the FC evap cover and found when the evaporator goes into defrost mode, the water is leaking down the air chute into the RC section. Using some permagum, I sealed the chute where the evap,cover sits and leveled the unit with a slight tilt back at the front. Removed the water and observed and found no more water dripping from the air chute. I found gaps in the liner and sealed them with manufacturer approved silicone. No water leaks observed at the end of service, job completed."
We serviced a
GE WASHER
Model GTW330ASK3WW
Near Round Mountain, TX 78663
Lou
Job Details: 07/18/2022
"Arrived on site to inspect washer not agitating. Upon further inspection, the customer advised that they placed a new control in the unit due to it not spinning, draining, rinsing. I plugged the unit in and the drain pump came on. I was able to get the unit to stop draining and then placed it in diagnostics. I check error codes and found none. Following the tech sheet, I tested the unit and verified the personality code. Unit is operating as designed. I tilted the unit back and found the pulley shield covered in gearcase oil (photo). I advised the customer of my findings and ///d ///698.84 (///645.58+tax) to replace the gearcase, pulley assembly, actuator/shifter assembly and belt. Customer /// the service fee of ///151.54 (//////+tax) with check #1170 (///151.54 CK Auth# 4943WL) and advised they would speak with their spouse and shop around. I advised that their balancs would be ///547.30 should they want to move forward with repairs. Unit left unplugged for safety. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model GHW9250ML0
Near Horseshoe Bay, TX 78657
Lou
Job Details: 07/18/2022
"Arrived on site to inspect washer door latch issues. Upon further inspection, I closed the door and it would not stay latched. I found the latch was broken. Contacted the office to advise of /// and they contacted the customer (JA) and got /// approved. I removed and replaced the door latch and tested. Unit is operating as designed. Customer has CC on file. ///195.25 for service/labor fees and ///101.75 for the latch for a total including tax of ///321.50. Office to charge CC on file for the total ///321.50. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Kingsland, TX 78639
Lou
Job Details: 07/18/2022
"Arrived on site to inspect dryer not tumbling.upon further inspection, I raised the top,panel and found the belt loose. Removed the front panel, and found the tension pulley had come off its mount. I re-installed the pulley and belt and reassembled the unit and tested. Unit is operating as designed. Customer provided proof of extended warranty (photo) to cover repairs. No lint observed during service, job completed."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78744
Kevin
Job Details: 07/18/2022
"Dryer is not in warranty, MS is aware. Customer purchased dryer from a third-party reseller. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HV2
Near Austin, TX 78728
Paul
Job Details: 07/18/2022
Arrived onsite for a range to replace previous diagnosed parts. After pulling the unit out to replace the rail base I found the entire bottom back left side was bent and the outer panel was crushed from the range being dropped. The chassis is not repairable. I called techline and spoke with Rob SR# 7734130410 and explained that the unit had been dropped. Rob documented and sent me over to Trade Partners. I spoke with Tricia. Tricia is sending it over to product review. Trade Partners SR# 7734130593. Call complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSC24C8EYY02
Near Austin, TX 78746
Luis
Job Details: 07/18/2022
"Arrived on site for no cool in both section. Found both sections warm no frost on either evaporator,removed fresh food evaporator cover found heavy corrosion on heat exchanger,found oil leaking down exchanger. Called tech support per tech support customer can try and take a gamble with replacing evaporator however no repair for heat exchanger line. Gave customer options customer decided not to gamble with repair. Collected service call fee of ////// plus tax. Total ///151.54; ///151.54 CC Auth# H43P4RSR#7734127703"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78731
Matthew
Job Details: 07/18/2022
Arrived onsite to replace previously diagnosed parts. Replaced capacitor. Tested unit in diagnostics and passed. Ran regular load with laundry and unit is now functioning properly. Job complete
We serviced a
GE REFRIGERATOR
Model CYE22TP4MEW2
Near Andice, TX 78628
Paul
Job Details: 07/18/2022
Arrived onsite for a refrigerator not making ice or dispensing water again. I has water thru the isolation valve and water just trickling out of the housing. I explained to the customer that the filter head needed to be replaced. I ///d parts ///80.44 labor ///150.00 total ///230.44 + tax. I replaced the filter head and installed another new filter the customer provided. I tested the unit and it worked as designed. I advised the customer to order more filters and to change this one out again since they all were in the same batch and were failing. There were no water leaks present at the time of service. Call complete.
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Spicewood, TX 78669
Justin
Job Details: 07/18/2022
"Arrived on site for a washing machine not operating correctly. Upon arrival the customer stated the unit will not start. When they press start it will flash lock and then do nothing. I tested the unit and found the unit will lock and unlock after pressing start. It will then do nothing. I put the unit into diagnostics mode and found stored error codes F5E1 for lid switch fault, F0E3 for overload, and F2E1 for stuck button. I cleared the error codes. I then manually activated each load and found they worked as designed. I toggled the lid lock and found it working properly. I then ran a diagnostics cycle and found on step 11 when the lid is supposed to lock the cycle stopped and would not advance. I found again the lid locked and unlocked. I went to check the error codes again and found it threw F5E1. I cleared the error code. Per the tech sheet I gained access to the control and checked voltage at the lid lock. I found it good indicating a bad lid lock. However, due to the lid lock working with manual activation and not in an actual cycle it points to a possible control issue. Due to this I gave the customer one /// with just the lid lock and one with both the lock and control. Just the lid lock came to ///113.98, and the lid lock + control came to ///345.83. The labor on either will be ///174.75. The customer declined. I collected the service fee of ////// + tax in full on CC. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Kingsland, TX 78639
Lou
Job Details: 07/18/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to ice maker not making ice and finding several issues with the ice maker housing, ice maker, ice bin door, I removed and replaced the ice maker, ice maker housing adaptor, adaptor gaskets, housing fascia, fill tube heater and ice bin door. Also, due to the RC evap drip pan bowing, I installed clips and tightened the evaporator to the back wall, repositioned the defrost thermistor and secured it with foil tape and ziptie, sealed off the gap between the evap housing and back wall with permagum and leveled the pan with shims. Pulled the unit out and checked the drain tube and found it clogged. Cleared the debris and re-installed the tube and sealed it with silicone. Tested the unit and it is operating as designed. Did not replace the right RC door gasket as the door liner was peeling away from the door frame. I advised the customer that the door gasket is good for now, but should it become more worn and they see moisture building up inside the RC section, the door will need to be replaced. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Austin, TX 78744
Kevin
Job Details: 07/18/2022
"Arrived on site and found control board is not working, ///d customer for replacement Control ///275.62, labor ///174.75, after replacement confirmed control board is operating normally by starting a big cycle. Took one picture, job complete"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Buda, TX 78610
Kevin
Job Details: 07/18/2022
"Arrived on site and inspected washer and found puller is loose, after correcting found washer noise during spin is improved but not completely gone. Sent videos to KB/service management, Spoke with Techline and if noise is happening during manual test cycle then it rules out faulty triac on control board 7734132609. Gearcase, cam kit, belt, actuator and motor, would need to be replaced and agitator should also be on hand if needed. ///d for gearcase, cam kit, belt ///278.70, labor ///255.75 motor covered by 10 year warranty. Agitator to be ///d separately if needed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Buda, TX 78610
Kevin
Job Details: 07/18/2022
"Arrived on site and inspected oven and found it is heating normally. Observed oven reach preheat temperature and confirmed it with thermocouple. Couldnt re-create home inspectors experience, they did not take any pictures in the inspection of what they were using to measure temperature, if issue gets worse a temperature sensor may be needed. No temperature sensor prescreen, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lago Vista, TX 78645
David S
Job Details: 07/18/2022
Arrived on site to replace the heating element. I verified the unit falls under the M&S range. I replaced the heating element and ran a diagnostic cycle. I found the unit working as designed. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT311FFFH00
Near Leander, TX 78641
David S
Job Details: 07/18/2022
"Arrived on site for top mount fridge not cooling. I Inspected the unit and work area. I found the unit unplugged. When I plugged it back in I found the compressor making a grinding noise. I swapped in a known good start device and found the same symptom. The compressor never comes out of start up. I spoke to the customer about it needing a sealed system, the only part covered under warranty is the compressor, labor for the service would be ///354.99 and if the evaporator is needed as well it will be an additional ///245.98. The customer declined the ///. They /// diagnostic fee with credit card. Autho XJ3LL9 total ///151.54. Job complete."
We serviced a
WHIRLPOOL DRYER
Model WGD8300SW0
Near Waco, TX 76710
Jonathan M
Job Details: 07/18/2022
"Arrived on site for a dryer that is making squealing noises while in use. Inspected unit and work area. Confirmed the customers complaint and disassembled the unit. Found a few other rollers and the idler pulley causing the issue. ///d the customer ///50.28 for parts, ///229.99 for labor and the service fee, and ///23.12 for tax. The customer agreed to the repair. Replaced all rollers and idler pulley and tested the unit. The unit began to work and operate as designed. Call complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Austin, TX 78738
Leonardo
Job Details: 07/18/2022
Arrived on site to test unit for no power. Test unit and found no power at junction. Found power switch turned off at wall. Turned unit on and got power job complete. Office to run cc on file for trip charge.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gatesville, TX 76528
Jonathan M
Job Details: 07/18/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Did confirm the customers complaint and verify that the model was still within range of the service pointer. Replaced the heater and tested the unit. The unit began to work and operate as designed with no leaks present. Call complete.
We serviced a
KITCHENAID COOKTOP
Model KCGS350ESS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 07/18/2022
Arrived on site to test unit for all burners not going to low. Test unit and found low setting not correct. Adjusted flames test unit and unit test good job complete.
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Briarcliff, TX 78669
Leonardo
Job Details: 07/18/2022
Arrived on site to replace center orifice holder and orifices. Replaced parts test unit and unit test good job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Pflugerville, TX 78660
Cliff
Job Details: 07/18/2022
"Arrived on site to diagnose a washer that is not cycling properly. Found hub worn out, washplate seized to gearcase, and control power cycling randomly. Due to multiple issues and cost, homeowner will replace unit."
We serviced a
MAYTAG WASHER
Model MVWB850YG0
Near Georgetown, TX 78633
Gerry C
Job Details: 07/18/2022
"Arrived to inspect error code. I found the basket had seized on the shaft and I was able to free it and test. The unit operated as designed and no further error codes were generated. 1 hour labor, 205.75. ///222.72 CC Auth# 4RK9P9"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Georgetown, TX 78633
Gerry C
Job Details: 07/18/2022
"Arrived to instal previously diagnosed and ordered parts. I removed the failed compressor after evacuating the system and installed the replacement, including the dye drier and service port. I vacuumed to 360 microns and then allowed it to set for 15 minutes. Loosing no vacuum, I charged with the MFG prescribed refrigerant charge. I leak tested every accessible joint and found no leaks. Operational test good, no leaks observed during service."
We serviced a
LG DRYER
Model DLG0452W
Near Georgetown, TX 78633
Gerry C
Job Details: 07/18/2022
"Arrived to inspect noise. I found the unit would not squeal as it had prior to my arrival. I could hear a thump due to worn roller wheels and I removed and replaced all four. I vacuumed debris from the unit and tested. Operational test good. No gas leaks detected during service. Parts 128.91, labor/sc 179.99.///334.38 CC Auth# 4343UY"
We serviced a
LG WASHER
Model WM2650HWA
Near Georgetown, TX 78633
Gerry C
Job Details: 07/18/2022
"Arrived to instal previously diagnosed and ordered part. I removed and replaced the cold valve assembly and tested. The hammering was resolved and the unit operated as designed. From prior service: Part ///85.96, labor/sc ///286.50. The CX /// the service call, including tax, ///151.54, balance of ///251.65 due upon completion. ///261.65 CK Auth# TF933L. I incorrectly entered ///261.65 instead of ///251.65 and corrected within the iWallet app, but still shows the 261.65."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS07
Near Kyle, TX 78640
Kevin
Job Details: 07/18/2022
"Arrived on site and found customers experiencing a water spring around freezer when icemaker fills. Uninstalled original icemaker and did not see any issues with it. Inspected fill tube and did not see any ice blocking it. Replaced icemaker and it cycled immediately and filled with water correctly. No further repair is required at this time, job complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Briarcliff, TX 78669
Leonardo
Job Details: 07/18/2022
Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS04
Near Briarcliff, TX 78669
Leonardo
Job Details: 07/18/2022
Arrived on site to test unit for bottom door glass broken. Replaced glass and installed nameplate test unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Austin, TX 78738
Leonardo
Job Details: 07/18/2022
Arrived on site to test unit for unit not washing. Test unit and found bad wash motor. Replaced sump and motor at ///219.77 and labor at ///194.75. Test unit and unit test good job complete no leaks present at this time
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Dripping Springs, TX 78620
Leonardo
Job Details: 07/18/2022
Arrived on site to test unit for damaged handle. Replaced handle at ///108.55 and labor at ///195.25. Test unit and unit test good office to run cc on file.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US6HS00
Near Mustang Ridge, TX 78610
Leonardo
Job Details: 07/18/2022
Arrived on site to test unit for missing burner caps. Installed new burner caps job complete.
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Austin, TX 78725
Scott
Job Details: 07/18/2022
"Arrived on site for load not spinning out completely . Ran diagnostics got drain long error . Unit is draining slowly . Lots of suds . Removed catch and cleaned debris out . Reran diagnostics, unit is drying better . No water leaks detected at time of service. Recommended running clean cycle and using less soap. No water leaks detected at time of service. Collected 151.54 cc . Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Austin, TX 78735
Scott
Job Details: 07/18/2022
"Arrived on site for oven not operating. Tested unit all top burners and bake are heating . Ran diagnostics, no error codes . Couldnt duplicate any failures. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Temple, TX 76504
Jonathan M
Job Details: 07/18/2022
Arrived on site for a refrigerator that has a door that is not closing. Inspected unit and work area. Confirmed customers complaint and found the issue with the door was the gasket had separated from the door. Realigned the gasket and add sure the slides were working properly. Reassembled the unit and the unit began to close the door and operate as designed. Talked on the gasket just didnt ensure this will not happen again. Call complete.
We serviced a
MAYTAG DRYER
Model MEDB855DC4
Near Temple, TX 76502
Jonathan M
Job Details: 07/18/2022
"Arrived on site for a dryer that is not drying clothes and is flashing an AF error code. Inspected unit and work area. Confirmed customers complaint and the customer advised that he already knew the issue was with airflow and is try to use a vacuum on the backside of the wall and the leaf blower to blow out any kind of debris inside of the vent. He just wanted to have it checked to make sure that it wasnt a fault of the dryer. Ran a vent test kit on the unit with the dryer vent on and found poor circulation for all dryers. When that hose was removed from the dryer, the unit showed good airflow for all dryers. I did advise the customer that his attempt did not fix his airflow issue and that he will need a vent cleaning company to fix his airflow issue. Call complete."
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6036JSS2
Near Leander, TX 78645
David S
Job Details: 07/18/2022
Arrived on site for vent hood light not working. I inspected the unit and work area. I swapped a working bulb into the one not working and found the same it still not coming on. I gained access to the socket assembly and found the power line was not seated into the socket. I secured the line to the socket and reassembled the unit. I retested it and found theblights working as designed. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE500M4HS0
Near Austin, TX 78754
Scott
Job Details: 07/18/2022
Arrived on site for outer door glass broken . Replace outer glass . All checked normal. No other issues found . Job complete. Unit is in wearhouse .
We serviced a
WHIRLPOOL COOKTOP
Model WFG320M0BB2
Near Round Rock, TX 78665
Cliff
Job Details: 07/18/2022
Arrived on site to diagnose a range with burners not operating properly. Found orifices clogged causing low flames. Cleaned orifices and tested unit. Found all is functioning properly at this time.Svc//// (174.75+tax)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Round Rock, TX 78665
Cliff
Job Details: 07/18/2022
Arrived on site to replace previously ordered parts for dishwasher. Replaced stop and pivot clips. Tested unit and found all is functioning properly at this time and no leaks were found at time of service.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS01
Near Round Rock, TX 78665
Cliff
Job Details: 07/18/2022
Arrived on site to diagnose a range that is not starting self clean. Tested unit and found no failures to unit at this time. Advised customer on findings and job is complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Kyle, TX 78640
Leonardo
Job Details: 07/18/2022
Arrived on site to replace heating element for special project. Replaced heating element test unit and unit test good no leaks present job complete.
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS0
Near Jarrell, TX 76537
Gerry C
Job Details: 07/18/2022
"Arrived to inspect reoccurring temperature issue. I removed and replaced the sensor due to a .10 Kohm variance from a new sensor. Started temp test at industry standard of 350 with internal temp of 75F and as expected, both the bake and broil elements cycled during preheat and could be seen to glow. After 11 minutes, the unit claimed preheat with an actual internal of 403F, which is normal. Cycling temperatures were 312, 382, 322, 388, 324, 386. Throwing out the initial preheat and the first low and high (to allow tie for the oven chamber to fully heat,) the average temperature was 355 and no adjustment needed. Operational test good. Contacted MFG tech, Austin and reported my findings. File# 7734130563."
We serviced a
WHIRLPOOL FREEZER
Model GAFZ30FDGB04
Near Leander, TX 78641
Vincent
Job Details: 07/18/2022
"Arrived on site for freezer, inspected unit and work area. CX explained to me about. Week ago unit stoped cooling so ge unplugged it for 24hrs and then power it back up and its been working fine since. I tested unit in diagnostics and it passed. I explained to CX its possible that door was left open and cause it to freeze up and not cool correctly. Unit is operating as designed at this time no leaks where observed during service. Job completed."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Austin, TX 78758
Wesley
Job Details: 07/18/2022
Arrived onsite and found unit touch panel beeping stuck key. Cleaned and reset unit. No error codes. All checks good. No ongoing issues. Unit is now operating as designed.
We serviced a
GE WASHER
Model GTW460ASJ8WW
Near Austin, TX 78758
Wesley
Job Details: 07/18/2022
Arrived onsite and seated the thermistor assembly to prevent leaking. Unit is now operating as designed without leaking. All checks good.
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Austin, TX 78757
Wesley
Job Details: 07/18/2022
Arrived onsite and found float switch obstructed. Removed broken plastic. From under float switch. All checks good. Unit is now operating as designed. Charged /// plus tax.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Austin, TX 78750
Wesley
Job Details: 07/18/2022
Arrived onsite for not completing cycles on sheets and towels occasionally. Provided customer instruct on off balance loads and best practices. All checks good. Unit is otherwise operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS01
Near Austin, TX 78759
Wesley
Job Details: 07/18/2022
Arrived onsite for filter light concern and customer wanting to know how to replaced the filter. Provided instruct on filter replacement and how to replace and install the carbon air filter. Also advised the the filter timer is for the water filter only. Advised on using the strip indicator to determine time to replace the carbon air filter.
We serviced a
GE REFRIGERATOR
Model PSS25SGNABS
Near Georgetown, TX 78626
Cliff
Job Details: 07/18/2022
"Arrived on site to diagnose a refrigerator that is not dispensing water. Found waterline frozen in door and advised customer on findings, and that this is a known issue with sxs ge refrigerators. Advised on possible solutions and that issue will likely be reoccurring. No further repairs done and job is complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Harker Heights, TX 76548
Tyler
Job Details: 07/18/2022
Arrived on site for washing not spinning. On arrival confirm complaint and upon further inspection I found a bleeding capacitor allowing a gray oil to escape as well as main control not sending correct signals to components. After replacing both parts I reassembled and tested unit and found washer could fully cycle through all settings as designed with no failures or leaks. Call complete
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Harker Heights, TX 76548
Tyler
Job Details: 07/18/2022
Arrived on site for washer. Upon arrival customer stated they already had someone diagnose unit and service wasnt needed. Call complete
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Salado, TX 76571
Tyler
Job Details: 07/18/2022
Arrived on site for dishwasher needing new element. Upon arrival confirmed complaint and found gold bushing style element in unit. After replacing it I tested u it and found no leaks. Unit is functioning properly as designed call complete
We serviced a
KITCHENAID OVEN
Model KEMC308KSS02
Near Temple, TX 76502
Tyler
Job Details: 07/18/2022
Arrived on site for oven with broken broil element. UPon arrival confirmed complaint. Upon further testing I found broil element as well as TOD both broken. Verified with SR that tod is rendering unit non repairable. Informed customer of findings call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Belton, TX 76513
Jonathan M
Job Details: 07/18/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised theyre getting a long fill error codes and are not able to finish the cycle. Ran the unit three diagnostics and found an F8 E1 (low/no water detected during fill) and F0 E4 (spin limited by water temperature) error codes. Around the unit through testing on the valves and found the valves pulling in water at a slower than normal but steady rate. The customer advised they have low water pressure throughout the house. Ran the unit through a diagnostic cycle and the unit ran as designed. I did advise the customer that because of their fault and no issue with the drain, the issue would either be with the valve for the water supply. Because the washer was pulling in water and their water supply was not super great, I did advise the customer that I would focus on the water supply first before proceeding with washer repair. The customer advised they wanted to go ahead and fix whatever could be causing the issue on the washer side instead first. I did advise the customer that we cannot warrantee the repair due to potential issues with that said water supply issue. Replace the water valve and tested the unit. The unit was working a little better but marginally. Did confirm no water leaks detected during service. Call complete."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Canyon Lake, TX 78133
Andrew
Job Details: 07/18/2022
"Arrived on site to replace heating element per SP. replaced element, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GZ25FSRXYY2
Near Wimberley, TX 78676
Andrew
Job Details: 07/18/2022
Arrived on site to test unit for loud noise and not dispensing ice. Found ice bin was not locked into place properly causing ice to melt together seizing auger. Removed ice build up and secured ice bin. Tested ice maker and ice maker responded to diagnostics properly. Advised customer on how to secure ice bin properly. No leaks detected. Job complete.
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Wimberley, TX 78676
Andrew
Job Details: 07/18/2022
"Arrived on site to test unit for not washing. Found cam retention nut was missing causing belt to pop off and preventing cam pulley from engaging properly. Replaced cam and belt, tested unit, unit now working as designed. No leaks detected. Job complete."
We serviced a
MAYTAG WASHER
Model MHWC7500YW0
Near Wimberley, TX 78676
Andrew
Job Details: 07/18/2022
"Arrived on site to test unit for leaking water. Found drain hose was popped out of drain tube in wall. Customer stated he tried moving unit to clean underneath. Secured drain hose in tube and placed zip tie. Tested unit, unit working as designed. No leaks detected.
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ1
Near Wimberley, TX 78676
Andrew
Job Details: 07/18/2022
"Arrived on site to test unit for light not turning on and dryer still running when door opened. Found bad door switch. Replaced switch, tested unit, unit now working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Austin, TX 78753
Scott
Job Details: 07/18/2022
"Arrived on site for washer draining itself at beginning of fill cycle . Ran diagnostics no error codes , wash test was normal. Called tech line , recommended a clean wash cycle and to use liquid soaps . No water leaks detected at time of service. Job complete.Sr 7734133486"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Pflugerville, TX 78660
Scott
Job Details: 07/18/2022
"Arrived on site for washer not going into a wash cycle . Ran diagnostics all checked normal in test wash , no error codes . Drain tube hooked up correctly, no issues found with float switch . Couldnt duplicate any errors. No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Pflugerville, TX 78660
Scott
Job Details: 07/18/2022
"Arrived on site for no cool on both section. Found freezer evap covered in ice . Ran diagnostics, defrost heater not coming on . Found one connection pin not pushed into molex connector . Reconnected pin . Heater is energized. Steamed remains frost out of freezer . No water leaks detected at time of service. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Rogers, TX 76569
Tyler
Job Details: 07/18/2022
"Arrived on site for dryer not heating correctly. Upon arrival found no errors. Found element, thermal fuses, and stats all functioning within manufacturing specs as well as moister sensors functioning. Found fault in ACU relay to element. Replaced ACU and retested and found un could dryer as designed with no failures. Call complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Pflugerville, TX 78660
Scott
Job Details: 07/18/2022
"Arrived on site ,replaced UI and control appliance manager. Ran diagnostics, no error codes and preheating normally. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Bastrop, TX 78602
Joe Z
Job Details: 07/18/2022
"Arrived onsite for ERROR MSGS - WOULD NOT TURN OFF RESET . Upon arrival ran diagnostics and got F6-E3 ACU Cannot hear UI, F6-E2 UI cannot hear ACU, F2-E1, UI stuck button. Recommend to customer that both UI and UI would need to get replaced dues to the two not being able to reach each other. Replaced bot control and UI. Test unit and unit operates as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Cedar Creek, TX 78612
Joe Z
Job Details: 07/18/2022
Arrived onsite for None of the Burners are Lighting. Upon arrival found burners were not sparking. Checked polarity and unit is getting correct voltage. Ed to replace spark module. Replaced spark module and test unit. Unit now operates as designed . No leaks present at this time. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM
Near Canyon Lake, TX 78130
Andrey
Job Details: 07/18/2022
"Arrived on site to test unit for dishes not drying, tested unit found heater engaging but noticed that customer is not using rinse aid, stated to customer that unit is designed to work with rinse aid to achieve best results, also advised customer to prop door open to help with drying, at this time the unit is running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Leander, TX 78641
Vincent
Job Details: 07/18/2022
"Arrived on site for refrigerator making building frost on freezer. Inspected unit and work area. On my previous visit I had informed CX if issue continues would need a new freezer door and sliders brackets. No leaks where observed during service."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Cedar Park, TX 78613
Vincent
Job Details: 07/18/2022
Arrived on site to install previously diagnosed parts. Installed all parts and tested. Unit is now operating as designed. Job completed.
We serviced a
GE DISHWASHER
Model GDT720SSF0SS
Near Leander, TX 78641
David S
Job Details: 07/18/2022
Arrived on site for dishwasher leaking at the bottom middle. I inspected the unit and work area. I pulled the door apart and inspected all the gaskets. I cleaned off the air vent gasket and reseated it properly. I reassembled the door and unit. I believe it was the vent leaking. The inner cover wasn't tightened down properly allowing the door to leak. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Leander, TX 78641
Kimo
Job Details: 07/18/2022
Arrived onsite for refrigerator with water leaks. Upon inspection I found that the water supply line to the filter head had been damaged. I replaced the filter head assembly and tested unit several times and found unit operating as designed. Job complete
We serviced a
WHIRLPOOL COOKTOP
Model KCGS556ESS02
Near Leander, TX 78641
Kimo
Job Details: 07/18/2022
Arrived onsite for cooktop that when lighting one burner it would spark at all burners. Upon inspection I found this to be happening but this is normal as all burners shear a common spark module. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Leander, TX 78641
Kimo
Job Details: 07/18/2022
Arrived onsite for refrigerator with an extra ice door. That had fallen off. Upon inspection I found that the refrigerator already had an ice door in it and was operating properly. Job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Georgetown, TX 78628
Kimo
Job Details: 07/18/2022
Arrived onsite to install previously diagnosed part. Upon arrival I tested that water dispenser and found that the water valve was noisy. I replace the valve and tested unit and found unit operating much quieter. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WDT970SAHZ0
Near New Braunfels, TX 78132
Andrey
Job Details: 07/18/2022
"Arrived on site to test unit for missing parts, tested unit found missing retainers on bottom plate, ordering parts, office to reschedule ; ordrng 2 W10503548 (Retainer)s"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Leander, TX 78641
Kimo
Job Details: 07/18/2022
Arrived onsite for oven that seems too cold/not reaching target temps. Upon inspection I found that the customer had did her own temp check with a oxo oven thermometer and found that the unit was off by 30*. I performed several temp test with a k-type thermal couple and found that the unit was off by 10* I adjusted the temp offset then explained to the customer how the oven works as far as how it achieves the target temps. By turning the bake burner on and reach a temp on the high side and the turning it off and trash a temp on the low side and then the average should equal the target temp. Job complete no gas leaks. Cx next complaint was the the door was not holding together properly the felt a bit warped and some parts were separated see pix. I and ordering door and glass bracket. Office to reschedule.; ordrng 1 W11176456 (GLASS-DOOR) and 1 W11105139 (BRKT-GLASS)
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BS3
Near Hutto, TX 78634
Cliff
Job Details: 07/18/2022
Arrived on site to diagnose a range with damage. Found control panel dented in lower right side. Panel will need to be replaced to complete repairs. Return date set for 7/26.; ordrng 1 W11097777 (Panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Pflugerville, TX 78660
Cliff
Job Details: 07/18/2022
Arrived on site to diagnose a refrigerator that is not cooling properly. Found rc door lier damaged and door seal too small. Rc door will need to be replaced to complete repairs. Office to set return date.; ordrng 1 LW10771436 (Rc door)
We serviced a
WHIRLPOOL WASHER
Model CHW9150GW1
Near San Marcos, TX 78666
Andrey
Job Details: 07/18/2022
"Arrived on site to test unit for cover falling off, tested unit found dispenser front handle missing, ordering part office to reschedule ; ordrng 1 W10726377 (Dispenser cover)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Leander, TX 78645
David S
Job Details: 07/18/2022
"Arrived on site to replace heating element for service pointer W11540964, and diagnose why the door is leaking. I inspected the unit and work area. I replaced the heating element. I found the vent door jam closed and not opening when its supposed too; ordrng 1 W11416460 (Vent)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48QMS02
Near Austin, TX 78732
Luis
Job Details: 07/18/2022
"Arrived on site for middle divider hot. Per customer middle divider between fresh food and freezer extremely hot in the evening and not during the day or night. Condenser fan running,power cycled unit condenser fan powered on. Going to replace the fan motor to see any improvement,checked low,side pressure good. New fan motor damaged in box ordering another fan motor.
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Smithville, TX 78957
Joe Z
Job Details: 07/18/2022
Arrived onsite for NOISES WHILE SPINNING . Upon arrival tested unit and found noise coming from blower wheel area. Inspected wheel and is good found collar is vibrating against housing. Found Technical Service Pointer #: W11378591A for this issue. Ordering seal and also need to order padding to complete repair. Office to reschedule ; ordrng 1 W11401018 (Seal)
We serviced a
WHIRLPOOL OVEN
Model JGS9900BDS
Near Austin, TX 78731
Matthew
Job Details: 07/18/2022
Arrived onsite for downdraft range with temperature issues and error code. Customer has recorded error 1d11- runaway temperature. Inspected sensor and found melted at harness. Will need to replace sensor harness and sensor. Ordering harness and sensor. Office to reschedule
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Austin, TX 78758
Wesley
Job Details: 07/18/2022
Arrived onsite and found freezer door harness broken and preventing normal control and ice production. Ordering freezer door to repair. Office to reschedule. ; ordrng 1 W11465903 (Freezer door stainless)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES0
Near Copperas Cove, TX 76522
Tyler
Job Details: 07/18/2022
Arrived on site for oven not turning on. Upon arrival confirmed complaint and upon further testing I found that the back element was broken not alarm for proper heat cycle. Also found that oven sensor was a ohming at 1.2 K out of specs when unit was at room temp and when unit was turned on it would immediately show the oven was at 145 to 150?. Able to reschedule customer for July 26 of 2022 on a Tuesday to complete repairs with a new bake element and oven sensor; ordrng 1 W10833885 (Sensor) and 1 W10779716 (Bake element)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dripping Springs, TX 78620
Justin
Job Details: 07/18/2022
"Arrived on site for a washing machine with no power. I tested the voltage at the wall and found none. I found the breaker was not popped, but I flipped the breaker and reset power for several minutes. The wall then had voltage but had an open ground. On the bottom outlet L1 was also bad. I used an extension cord and plugged the unit into another outlet. I put the unit into diagnostics mode and found stored error codes F5E2 for lid lock fault, F2E1 for stuck key, and F7E1 for speed fault. I then manually activated each component and found the latch continuously actuated no matter what test it was in. Due to this I couldnt properly test the unit. I gained access to the bottom of the unit and found the capacitor leaking. I am ordering the cap and will bring back the latch to install. Office to reschedule.; ordrng 1 W11158830 (Capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Marble Falls, TX 78654
Lou
Job Details: 07/18/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I test3d temps in the FC=32 degrees and I found frost/ice built up on the evaporator cover. I tested the unit at the control and found the defrost thermistor out of range and control not sending voltage. I tested defrost and the element is heating. I am ordering the evaporator harness with defrost thermistor and control box. Office to schedule return service due to the availability of parts. No water leaks observed during service.; ordrng 1 W11546681 (Evap harness) and 1 W11546690 (Control box)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Kingsland, TX 78639
Lou
Job Details: 07/18/2022
"Arrived on site to inspect washer with prior issues of not agitating. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and when the unit got to the agitation mode, the entire basket moved with the agitator. Tilted the unit back and found gearcase oil on the side panels and pulley shield. Removed the pulley shield and found oil on the pulley (photos). I removed the actuator and found the gears were damaged inside. I replaced the actuator and advised the customer of my findings. No water leaks observed during service.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11454734 (Gearcase) and 1 W11428524 (Capacitor) and 1 W10913953 (Actuator)"
We serviced a
KITCHENAID OVEN
Model KODT100ESS01
Near Sunset Valley, TX 78745
Kevin
Job Details: 07/18/2022
"Customer is getting F2 E1 error code again, took picture. A New control panel will be needed to correct issue; ordrng 1 W10916757 (Control panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Austin, TX 78744
Kevin
Job Details: 07/18/2022
"Arrived on side and inspected washer and found incoming power to line filter is good, there is no power outgoing throw line filter though. A new one will be needed, will also bring back control board and control panel to ensure repair on the next visit. Lid is still locked and picture of model and serial number will need to be taken once it is open.; ordrng 1 W11033573 (Line filter) and 1 W11510463 (Control board) and 1 W11394572 (Lid lock)"