We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Austin, TX 78724
Joe Z
Job Details:
09/21/2023
"Arrived on site for not cooling. Upon arrival, unit is cooling but compressor operates the draws 5.40 amps then clicks off every couple of minutes. Need to replace compressor. Ordering compressor, Uv drier, access valve, nitrogen, r600 kit, and 2 hours weigh time. Office to reschedule ; ordrng 1 W11557425 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 R600kit (R600 kit) and 1 Nitrogen (Nitrogen) and 1 2hourweigh (2 hour weigh)"
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Killeen, TX 76542
Tyler
Job Details:
09/21/2023
"Arrived on site for washer needing previously diagnosed suspension, gearcase, slider, rotor, and valve. Reconf8rmed failure and installed parts. Retested unit and found no leaks and washer working as designed. Call complete"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Fort Cavazos, TX 76544
Tyler
Job Details:
09/21/2023
"Arrived on site for dryer making a loud screeching noise. Upon arrival confirmed failure and found bearings had failed. Used repair kit and replaced belt, rollers, Idler, and added sound pads. Found noise removed and u it now working as designed. Call complete"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS0
Near Austin, TX 78727
Kimo
Job Details:
09/21/2023
"Arrived onsite for a DW that is not responding, actually the complete was that the unit is not washing the dishes. Upon inspection I ran the unit in diagnostic mode and found that the sump&motor did not kick on I am ordering the sump&motor and return with the control., I set return date for 09/28/23 tenet would like to be contacted at 9406423583. ; ordrng 1 W11613570 (PUMP&MOTOR)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Pflugerville, TX 78660
Kimo
Job Details:
09/21/2023
Arrived onsite to install properly ordered part. Upon arrival I installed the new cooktop and tested the unit and for the unit operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Mustang Ridge, TX 78610
Andrey
Job Details:
09/21/2023
"Arrived on site to test unit for not cooling, tested unit found compressor attempting to start makes a grinding sound and shuts off after ten seconds pulling 12 amps, replaced start device with no change, will need to replace compressor, dye drier and access valve, potential leak in pre cooler to be determined if needs to be replaced as well, ordering parts office to reschedule ; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (UV drier) and 1 W11506635 (Access valve) and 1 Nitrogen (Nitrogen) and 1 W11644054 (Pre cooler)"
We serviced a
WHIRLPOOL COOKTOP
Model WFG515S0ES1
Near Leander, TX 78641
Gerry C
Job Details:
09/21/2023
WFG515S0ES1 Arrived for parts deliver. I hand-delivered the parts to the customer. Office to charge CC on file. No access to unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Martindale, TX 78655
Andrey
Job Details:
09/21/2023
"Arrived on site to test unit for FC door not opening, tested unit found slides are not rolling properly, need excessive force to pull FC door open, need to replace left and right slides, ordered parts, office to get authorization, rescheduled for 9/28; ordrng 1 W11668671 (Left slide) and 1 W11668671 (Right slide)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Salado, TX 76571
Tyler
Job Details:
09/21/2023
"Arrived on site for refrigerator not allowing fc door to shut properly. Upon arrival confirmed failure. Found causing of door failure was slides and bracket bending and not allowing it to glide shut properly. Replaced glides and brackets, and adjusted feet to allow door to shut more evenly and properly. Found unit working as designed. Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Austin, TX 78744
Scott
Job Details:
09/21/2023
Arrived on site for no heat dryer . Found outlet is dropping a leg of power . Advices maintenance to check breaker and outlet . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model EV188NYWS01
Near Leander, TX 78641
Gerry C
Job Details:
09/21/2023
"EV188NYWS01 Arrived to inspect ice on floor of unit and water dripping. I found the drain tube had not been fully cleared on prior service and it had caused an ice mass to form in the drip pan area, resulting in overflow and eventual leaking. I flushed the line of debris and tested. Operational test good, no leaks observed during service. Warranty applied."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS05
Near Leander, TX 78641
Gerry C
Job Details:
09/21/2023
"KRMF706ESS05 Arrived to install previously diagnosed and ordered part. I verified the ice maker within MOhm range and removed and replaced. I tested and verified operation. The ice maker fill tube heater was incorrectly placed and the cause of the prior mentioned freezing. I corrected the heater placement and tested. I applied air-block to the fill tube entry point. Operational test good, no leaks observed during service."
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Copperas Cove, TX 76522
Tyler
Job Details:
09/21/2023
"Arrived on site for dryer not turning on/heating correctly. Upon arrival confirmed failure and couldnt get ui to respond in normal operation. Was able to enter diagnostics and found F4E1, F4E3, & F4E4. Tested voltage from outlet and found stable/polarized 240 v with no load drops. Found control L2 relay switch broken and not allowing proper power distribution. Replaced control and tested unit. Found dryer heating as designed and fully operational. Call complete"
We serviced a
JENN-AIR OVEN
Model JMW3430LM02
Near Andice, TX 78628
Maurice R
Job Details:
09/21/2023
"Arrived onsite for broken heating element support. Installed new heating element support in the MW. Tested unit heated glass of water, unit operating as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near New Braunfels, TX 78130
Andrew
Job Details:
09/21/2023
Arrived on site and replaced previously diagnosed LH RC door gasket and formed with heat gun. Unit working as designed. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Lorena, TX 76655
Jonathan M
Job Details:
09/21/2023
"Arrived on site for a microwave that popped and now has no power. Inspected unit and work area. The customer advised that his mother was using his microwave for over an hour and a half making microwave potatoes. After his mother was done, the next time they used it, there was a big pop inside of the microwave, and they smelled smoke. Called the unit down from the wall and disassembled the unit. Could not find any grounded wiring or visibly failed parts. Found all connections were good. Checked the door switches and found all door switches, operational and functional. Found the fuse open indicating an issue with the door switch or high-voltage components. I called Whirlpool safety team and spoke to Kelley SR# 7737332355. She advised to proceed with repair. I went ahead and replaced the fuse, transformer, capacitor, diode, and Magnetron. I tested the unit several times and the unit is working as designed. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Manor, TX 78653
Matthew
Job Details:
09/21/2023
Arrived onsite for unit not heating. Upon arrival inspected unit. Found magnetron thermostat OL. Jumped line and tested. Unit is heating. Ordering thermostat. Set to return Wednesday the 27th.; ordrng 1 W10832024 (Mag-thermostat)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Canyon Lake, TX 78133
Andrew
Job Details:
09/21/2023
Arrived on site to replace previously diagnosed parts. Found it was a miscommunication in my part. Repair was completed on initial visit 9/13. Ran diagnostics with no issues. No leaks detected. Job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Temple, TX 76502
Tyler
Job Details:
09/21/2023
"Arrived on site for microwave. Couldnt reach customer prior to or at arrival by phone, doorbell, or knocking. Will need office to reschedule repairs with customer er once their availability is known."
We serviced a
LG WASHER
Model WT1501CW
Near Andice, TX 78628
Maurice R
Job Details:
09/21/2023
Arrived onsite for washer water not turning off. On inspection the hot water stayed on even after I unplugged the unit. I had to turn the hot water off. Replaced the valve and the unit now turns off during the wash cycle. No water leaks detected during service
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT138FFDM01
Near Manor, TX 78724
Matthew
Job Details:
09/21/2023
"Arrived onsite for unit not cooling properly. Disassembled and found no frost pattern. Clamped compressor and found pulling .2 amps. Pierced system and found no presence of a leak. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Customer will monitor for 24 hrs. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC2
Near Salado, TX 76571
Tyler
Job Details:
09/21/2023
"Arrived on site for washer making a screeching noise during spin on every cycle. Upon arrival confirmed noise failure. Found gearcase shaft had failed leading to noise failure. Replaced gearcase then tested unit with 8 towels, found noise no longer present and working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Austin, TX 78754
Joe Z
Job Details:
09/21/2023
Arrived on site to replace previously ordered parts. Replaced chute and screen. Test unit and still having airflow issues. Ran vent test and confirmed with customer that vent test has failed. Advised customer to have vent cleared or she will continue having drying issues as well as failure to components on heating circuit. Uploaded picture on SD. Unit is heating and operating as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model krfc704fps05
Near Austin, TX 78757
Wesley
Job Details:
09/21/2023
Arrived onsite for noise complaint and found compressor start up vibration. Eliminated noise with padding and dampeners. Unit is now operating as designed. Advised customer on findings and repair. All checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Austin, TX 78747
Leonardo
Job Details:
09/20/2023
Arrived on site to test unit for leaks. Ran unit for 30 minutes no leaks present at this time.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Cedar Park, TX 78613
Gerry C
Job Details:
09/20/2023
"MED6230HW2 Arrived to inspect garment tearing. The customer showed me two items that had large torn areas, approximately 4-6 inches in length and consistent with washer wash plate tearing. I tested the dryer and inspected all interior drum surfaces and found no signs of issue or areas that could damage the garments in that manner. I discussed the relationship of detergent use and tearing within the washer and the customer will attempt different use. No leaks observed during service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Georgetown, TX 78633
David Z
Job Details:
09/20/2023
Arrived on site to inspect and advise customer on new refrigerator. Confirmed no failures were present in unit and answered basic operational questions. No repairs needed on unit. Call complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Kyle, TX 78640
Leonardo
Job Details:
09/20/2023
Arrived on site to test unit for unit not draining. Test unit and found and drain pump. Replaced drain pump test unit and unit test good job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Austin, TX 78745
Wesley
Job Details:
09/20/2023
Sr#7737374685 arrived onsite and found unit operating with damage from drop that caused unit to have perpetual air gapping. Reported findings to techline. Customer to call whirlpool customer care for next steps.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Austin, TX 78745
Wesley
Job Details:
09/20/2023
Arrived onsite and found fridge had dropped creaking massive air gapping.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near New Braunfels, TX 78130
Andrew
Job Details:
09/20/2023
"Arrived on site to test unit for no power. Found breaker was tripped. Reset breaker and unit now working as designed. Advised customer to monitor and if issue persists, have contractor replace faulty breaker. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Canyon Lake, TX 78132
Andrey
Job Details:
09/20/2023
"Arrived on site to test unit for not cooling properly, tested unit found evaporator completely frozen over, unit is trying to activate a full defrost but only defrosting the bottom 2 inches, will need to replace control, heater harness assembly and thermistor, advised customer to turn off unit 24-48 hours before our next appointment, ordered parts, office to reschedule ; ordrng 1 W11650661 (Heater harness assembly) and 1 WPW10384183 (Thermistor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Leander, TX 78641
Maurice R
Job Details:
09/20/2023
Arrived onsite for dishwasher with no power. On inspection found 0 volts at outlet. I plugged the unit into a extension cord and the unit ran a diagnostic mode. I asked the customer how you turn on the garbage disposal. She showed me switch on the wall by the range. There was another switch that was for the dishwasher that was turn off. Turn switch on and the dishwasher had power now. No water leaks detected during service.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Waco, TX 76705
Jonathan M
Job Details:
09/20/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the timer and the knob and tested the unit. The unit began to heat and operate as designed. Call complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Killeen, TX 76543
Tyler
Job Details:
09/20/2023
Arrived on site for dishwasher constantly draining and flashing F8E4. Upon arrival confirmed failure. Found wiring to drip pan damaged and repaired wiring. Found error stopped and unit could cycle as designed with no leaks. Call complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Pflugerville, TX 78660
Kimo
Job Details:
09/20/2023
Arrived onsite for a dryer that is not starting. Upon inspection I found. That the timer Knob was broken. I will have to return with the knob to complete the call customer would like to have a friday return date if possible. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Salado, TX 76571
Tyler
Job Details:
09/20/2023
"Arrived on site for washer not turning on. Upon arrival found stable 120 connection. Found drain pump at 20.1 ohms and no failures with motor, belt or cam. Found control not sending and voltage to ui and replaced control. Found power restored to ui and ran test on washer, found unit working as designed with no leaks. Call complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW4
Near Cedar Park, TX 78613
Kimo
Job Details:
09/20/2023
Arrived onsite for a washer with a wash plate screw that had backed out I replaced it. Upon further inspection I found that the rotor cam loose to I replaced the rotor and tested the unit and found that the unit is now operating as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Manor, TX 78653
Matthew
Job Details:
09/20/2023
Arrived onsite to replace diffuser. Replaced diffuser and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near New Braunfels, TX 78130
Andrey
Job Details:
09/20/2023
"Arrived on site to test unit for gas smell, customer stated that it is random that they noticed the smell, checked all possible leak point and could not detect or smell any gas, customer stated that they rarely use the exhaust fan when using unit and that could causing residual gas to get trapped in lower compartments , advised customer to always use exhaust fan when using the range, at this time unit is running as designed, no leaks detected job complete"
We serviced a
MAYTAG DRYER
Model MGD4500MW1
Near Austin, TX 78746
Wesley
Job Details:
09/20/2023
Arrived onsite and found unit operating with failed airflow symptoms. Brand new install. Found major clogging at the weather cap on the vent. Roof vent. Advised that the duct should be cleaned to correct. Unit is otherwise operating as designed.
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Waco, TX 76712
Jonathan M
Job Details:
09/20/2023
Arrived on site for a washing machine that is making squealing. Sounds when the unit starts to spin. Inspected unit and work area. Customer advised that the unit only does this at the beginning portion of the spin cycle and that it will go away after 10 to 15 seconds. I did confirm the customers complaint and found the cam and belt worn causing the issue. Replaced both parts and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Georgetown, TX 78633
David Z
Job Details:
09/20/2023
Arrived on site to diagnose range with no power. Examined unit and found good voltage and polarity at the outlet. I found a slice in the power cord causing the failure (added pic to SD). Ordering power cord to resolve. Office to schedule when we get the cord. ; ordrng 1 W11582239 (Power Cord)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Austin, TX 78702
Wesley
Job Details:
09/20/2023
Arrived onsite and found compressor making bad sound during start up and then coming to a halt. Absolute no cool. Ordering compressor to replace. Office to reschedule. ; ordrng 1 W11592010 (Compressor) and 1 W10913906 (Access valve) and 1 W10843121 (Non uv drier)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Niederwald, TX 78640
Andrew
Job Details:
09/20/2023
"Arrived on site to test unit for excessive shaking. Found wash basket does not have holes punched through. Per service pointer W11684122 needing to replace wash basket. Recommend replacing basket, suspension and tub ring. Office to reschedule. ; ordrng 1 W11172199 (Basket) and 1 W11550886 (Tub ring) and 1 W11611297 (Belt)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
David Z
Job Details:
09/20/2023
Arrived on site to diagnose microwave oven combo with light out in microwave. Tested unit and found light out. Removed bulb and found it open. Replaced the bulb and tested unit. Verified all working as designed. Repair completed.
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Dripping Springs, TX 78620
Leonardo
Job Details:
09/20/2023
Arrived on site to test unit for side panels damaged and rear covers damaged. Ordering parts office to reschedule ; ordrng 1 W11379354 (Cover rear) and 1 W10162249 (Cover wire) and 1 Wpw10162245 (Panel)
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Austin, TX 78752
Matthew
Job Details:
09/20/2023
Unit in 222. Arrived onsite for unit leaking. Upon arrival inspected unit. Ran unit and found leak was coming from dispenser drawer and dripping down door assembly onto the floor. Tried leveling unit but still leaking. Ordering dispenser. Office to reschedule. Requesting 2 man. Unit stacked in a closet. ; ordrng 1 W11524105 (Drawer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Luis
Job Details:
09/20/2023
"Arrived on site. Installed icemaker kit,forced cycle icemaker ran through a cycle and filled with water"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM01
Near Kyle, TX 78640
Luis
Job Details:
09/20/2023
"Arrived on site. Installed icemaker kit,forced cycle icemaker ran through a cycle and filled with water"
We serviced a
MAYTAG WASHER
Model MDB8989SHZ0
Near Austin, TX 78736
Scott
Job Details:
09/20/2023
Arrived on site replaced sump and motor and left adjuster . Ran diagnostics all checked normal. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Cedar Park, TX 78613
Paul
Job Details:
09/20/2023
Arrived onsite for a dishwasher with all the cycle and option lights flashing. The customer told me when running a cycle the machine will just stop and the clean light starts flashing. He stated when this happens the UI will not respond and nothing else is running on the machine. I checked for correct voltage and polarity finding both good. I ran the diagnostics service cycle and it completed the cycle working as designed. The issue sounds like the same issue that Technical Service Pointer #: W11682433 was issued for. I changed the control and tested the unit. All is working as designed.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near San Marcos, TX 78666
Andrew
Job Details:
09/20/2023
Arrived on site to test unit for loud rattling sound. Found coin caught in drum baffle. Removed coin and noise is no longer present. Applied damper to side cabinet. Job complete.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Driftwood, TX 78619
Leonardo
Job Details:
09/20/2023
Arrived on site to test unit for unit taking 20-30 minutes to pre heat to 400?. Test unit and unit got to 400? with in the correct time of 19 minutes. Job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UVL6048JSS0
Near Dripping Springs, TX 78620
Leonardo
Job Details:
09/20/2023
Arrived on site to test unit for no power. Test unit and checked junction and found no power. Found loose connection secured power to unit and unit test good job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Cedar Park, TX 78613
Gerry C
Job Details:
09/20/2023
"WDP540HAMZ0 Arrived to inspect no drain operation. I found the garbage disposal had been recently replaced and the knock-out plug was still in place. I removed the obstruction and tested. Operational test good, no leaks observed during service."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Austin, TX 78750
Kimo
Job Details:
09/20/2023
"Arrived onsite for a DW that is having a issue where the normally button would stop working this has happened three other times before now. Upon arrival I pushed the normal but and found that it worked, I ran a Normal cycle with no issue I then contacted Butch at techline a documented my findings and the fact the we had been out on the same issue four times in total and it was determined as the unit is operating as designed this time out that I would not replace the Ui but to Double check the voltage and the polarity at the junction box as if any of them is wrong this can cause the unit to act erratic.they were correct. At this point I got the Sr#7737149288. And the advice to give to the customer that they use their pointer finger print not the tip as using your pointer finger print makes it easier for the Ui to register you button presses."
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Leander, TX 78645
Maurice R
Job Details:
09/20/2023
"Arrived onsite for dryer not drying in a timely manner. On inspection found that there is air flow now but the unit was short cycling off early. Installed a thermistor and thermal fuse. Tested unit n timer setting and it working as designed but you use a sensing setting it short cycles and turns off. The ui was having a issue selecting certain keys. Ordering a ui, control board and sensing circuit. ; ordrng 1 W11618916 (Control board) and 1 W11626080 (Ui) and 1 WPW10298258 (Moisture sensor harness)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH54521JZ0
Near Austin, TX 78724
Joe Z
Job Details:
09/20/2023
Arrived on site for light not operating. Upon arrival test unit and bulb is not lighting. Found connection to housing is not secured. Secured connection and test unit. Unit is operating as designed. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Uhland, TX 78640
Andrew
Job Details:
09/20/2023
Arrived on site to test unit for excessive shaking. Found tub was leaning back further than it should be while empty. When pushed back about half an inch it would hit rear panel. Suspension appeared not be installed in proper mounting point on base of cabinet. Spoke with techline and replaced shocks in proper location. Tub now sitting properly. Completed diagnostics with no issues. No leaks detected. Job complete. SR#7737044760
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Pflugerville, TX 78660
Wesley
Job Details:
09/20/2023
Arrived onsite and found unit is producing ice but customer is concerned it is slow. Ordering icemaker to correct issue. Advised customer on repair. Advised that unit may be working as designed but will replace the icemaker just in case. Must be after 5pm graveyard shifters. ; O-emld tckt
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120KPS01
Near Austin, TX 78721
Matthew
Job Details:
09/20/2023
Arrived onsite for hood light not turning off. Upon arrival found control relay stuck sending constant voltage. Replaced control. Tested unit and is now functioning properly. Job complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near West Lake Hills, TX 78746
Wesley
Job Details:
09/20/2023
Arrived onsite and installed the correct oven door. Unit is now operating as designed. All checks good. Advised customer on repair.
We serviced a
GE DISHWASHER
Model PDT720SSH6SS
Near Georgetown, TX 78633
David Z
Job Details:
09/20/2023
"Arrived on site to follow up on dishwasher that was leaking. Customer said unit completed 2 cycles and then leaked starting on the third. Found unit had a nasty leak, but no damaged was found to kitchen. I ran the unit and observed the leak. I found the short hose on the wash motor had started leaking / ruptured from the rubber. I also saw water start pouring out of the sump assembly as well where it's sealed to the tub. Spoke with MS in office and customer. Advised we can either cease repair, or the required parts to potentially resolve are a sump assembly, sump gasket, new wash motor and elbow, new hoses and a diverter assembly to resolve leaks and prevent future leaks with a new sump. Customer will follow up with office on what they want to do."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Temple, TX 76502
Jonathan M
Job Details:
09/20/2023
Arrived on site for a refrigerator that is intermittently not making ice. Inspected unit and work area. The customer advised that the unit will make ice for a few days and then will start making ice for up to a week in between. Found very little ice production made by the icemaker and did confirm the customers complaint. Found the freezer temperature at proper temperature. Went ahead and replaced the icemaker and tested the unit. The unit is now working and operating as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW2
Near Austin, TX 78748
Scott
Job Details:
09/20/2023
Arrived on site for dryer making a squealing noise . Found right rear rollover developing rust . Cleaned bearing and replaced both rear rollers . Ran dryer and unit is no longer making noise . Cleaned up some lint . Job complete
We serviced a
JENN-AIR RANGE
Model JGRP436HL05
Near Leander, TX 78641
Maurice R
Job Details:
09/20/2023
Arrived onsite for previously diagnosed parts. On inspection I installed the new hinges and inner door liner. On further inspection found that the installer installed the cover for the gas flames the wrong direction . Fixed the issue and the door now close like it was designed. No gas leaks detected during service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHB08
Near Kyle, TX 78640
Andrew
Job Details:
09/20/2023
Arrived on site and replaced previously diagnosed FC door. Unit now working as designed. No leaks detected. Job complete.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Jonestown, TX 78645
Maurice R
Job Details:
09/20/2023
Arrived onsite for dryer not heating. On inspection turn unit on and there was no heat. Checked at the terminal block and we had 247 vac. Gain access to the heating element and it was 9.3 ohms the thermistor was 10k ohms the cut off was the thermal fuse was good. Tested the belt switch and it was good. Put everything back together and went to the control board. Was only getting 124 vac off the relay. Installed the new control board and tested the unit. It is now heating as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Manor, TX 78653
Matthew
Job Details:
09/20/2023
Arrived onsite for unit making grinding sound during spin. Customer had video. Tested and noise was apparent. Inspected and found Rotor bolt came out and was on the floor. Secured bolt and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017AS5
Near Austin, TX 78726
Paul
Job Details:
09/20/2023
Arrived onsite for a microwave with burn marks. The customer stated the previous tenant melted the turntable ring and shattered the turntable. They replaced both but there is a burn mark under the turntable on the cavity. I did find a burn mark on the paint of the cavity under the turntable about the size of a dime but it was still smooth and only requires sanding and touch up paint. I tested the microwave and found it putting out a 1000 watts and working as designed. The customer is going to touch the spot up themselves. I called the Whirlpool Safety Team and spoke with Amanda giving her my findings SR# 7737363060. Use Authorization # W18NPJ1WL1. Call complete.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Smithville, TX 78957
Joe Z
Job Details:
09/20/2023
"Arrived on site to install previously ordered parts. Replaced gearcase,agitator, and basket. Calibrated unit. Test unit by running a spin cycle. Unit is operating as designed. No leaks present at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Austin, TX 78752
Matthew
Job Details:
09/20/2023
"Arrived onsite for sealed system repair. Replaced compressor, dryer and access valve. Pulled vacuum and held. Charged per spec and tested. Unit is running and cooling. Job complete"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Harker Heights, TX 76548
Tyler
Job Details:
09/20/2023
"Arrived on site for range smoking from cooktop and oven. Upon arrival found stable 240v from outlet to terminal with no breaks or burns. Found all wiring intact. Found Bake element 22.6 ohms, broil element 16.1 ohms, 1.086k ohms. Found charred food debri in bottom of oven that had caused smoke. Also found front two large burners of cooktop had oil/grease food debri had spilled onto burners and cooked onto glass. Reported findings to whirlpool safety team sr# 7737328997. Tested oven and found no smoke build up occuring once debri was removed, then instructed customer(tenant) on range care and use to prevent occurrence again but customer argued about findings. Unit is working as designed call complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Austin, TX 78746
Wesley
Job Details:
09/20/2023
Arrived onsite and replaced the icemaker and the fill tube heater. Unit is set up and running as designed. All checks good. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near New Braunfels, TX 78130
Andrew
Job Details:
09/20/2023
Arrived on site and replaced previously diagnosed evap motor and shroud. Installed new evap cover gasket. Applied permagum to all points of contact and siliconed shroud to evap cover. Customer unit is now working as designed. Customer satisfied with improvement. No leaks detected. Job complete.
We serviced a
GE RANGE
Model JBS60RK1SS
Near Harker Heights, TX 76548
Jonathan M
Job Details:
09/20/2023
"Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the right front burner and tested the unit. Still had the same issue with the inner coil turning on, but the exterior coil would not turn on. Check voltage and checked, continuity through the harness, and found proper, continuity and voltage at the element. Went ahead and replace the wire harness just in case and test the unit again. Still had the same issue. Spoke to JC and was advised that we would need to contact the extended warranty over this issue due to the fact that switch, wiring, harness, and element have been replaced once or twice each. At this time, we have replaced everything in the circuit to fix this issue and cannot guarantee a proper fix. The office will need to contact the extended warranty to find an alternate resolution."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78736
Scott
Job Details:
09/20/2023
Arrived on site for washer smoking and staying in spin cycle . Sound windings in motor failed . Replaced motor and cap. Ran calibration and wash test . All checked normal. No water leaks detected at this time. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Austin, TX 78735
Scott
Job Details:
09/20/2023
Arrived on site for maintenance on fridge . Clean a lot of dust off coils . All else checked normal. No water leaks detected . Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM01
Near Austin, TX 78735
Scott
Job Details:
09/20/2023
Arrived on site for maintenance on fridge . Ran diagnostics all checked normal. Cleaned up coils . No other issues found. Job complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Austin, TX 78728
Kimo
Job Details:
09/20/2023
Arrived onsite for a MW that is having light issues. Upon arrival I installed the unit and found the bulb missing. I used a known good bulb to tests and found that the control would not turn the light on . I replaced the control and tested the unit and found that the light came on. The customer will need to replace the bulb to regain full use of the lighting
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Killeen, TX 76542
Tyler
Job Details:
09/20/2023
Arrived on site for washer not dispensing soap. Upon arrival confirmed failure. Found F8E1 and F0E4 in diagnostics. Found inlet valve not fully opening to allow cold water in. Replaced valve and found washer working as designed with no leaks. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Austin, TX 78744
Matthew
Job Details:
09/20/2023
Arrived onsite for failed springs. Springs were loose and flimsy. Replaced and tested. Door is functioning properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Temple, TX 76502
Jonathan M
Job Details:
09/20/2023
Arrived on site to install previously diagnosed part. Inspected unit and work area. I replaced the icemaker and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
FRIGIDAIRE RANGE
Model FGEF306TMFC
Near Waco, TX 76710
Jonathan M
Job Details:
09/20/2023
"Arrived on site for arrange that keeps turning on the front r right burner over when any burners are turned on. Inspected unit and work area. Gained access to the element and checked the element for continuity to ground. Found the element was good I know continuity to ground. Got authorization for the infinite switch controls but the customer then explain that he also had an issue with a pop in the back side of his range, and that it has been working, but didnt know if that would be a problem. Check the terminal block and found the terminal block completely blown with the red L2 lines almost touching the back panel. Ordering the terminal block and will return back with the infinite switch controls. The office will need to contact the customer about a return date due to limited parts availability and possible need for authorization.; ordrng 1 5304409888 (Terminal block)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Marble Falls, TX 78654
Lou
Job Details:
09/20/2023
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I heated the gasket to shape it. Tested door operations and it is closing/sealing properly. Recommended the customer leave the door closed for a few hours to allow it to mold to,the chassis. No water leaks observed during service, job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Bastrop, TX 78602
Joe Z
Job Details:
09/20/2023
"Arrived on site for loud noise from icemaker and filter area. Upon arrival, test components and getting loud noise from ice maker motor during harvest and the icemaker valve also makes loud noise intermittently during fill. Need to replace icemaker and dual valve. Ordering icemaker and dual valve. Office to reschedule ; ordrng 1 W11658802 (Icemaker) and 1 W11482383 (Dual valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78745
Scott
Job Details:
09/20/2023
"Arrived on site for temps warmer then normal. Temp checks in FZ @11 degrees . Compressor pulling 5 amps . No frost build up on evap. Fans working . Compressor started to buzz while checking evap. Ordering compressor,service port , uv dryer , nitrogen ,r600 kit . Weight 3 hrs for built in . No water leaks detected at this time. Set return9/26 ; ordrng 1 W11557671 (Compressor) and 1 Serviceport and 1 Uvdryer and 1 Nitrogen and 1 R600kit and 1 Weigh3HRS (Built in)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Pflugerville, TX 78660
Kimo
Job Details:
09/20/2023
Arrived onsite for a refrigerator with the door seals coming off. Upon arrived the customer also pointed out that the fc door had rust in it that wont come out. I replaced the RC door gasket and ordered the fc door to be replaced. Office to reschedule ; ordrng 1 LW10638683 (Fc door)
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX535HPA01
Near Horseshoe Bay, TX 78657
Lou
Job Details:
09/20/2023
"Arrived on site to inspect ice machine with drain hose leaking. Upon further inspection, I found the ice machine pulled out of its space. Inspected the drain hose and found a large crack in the hose. I removed and replaced the hose and tested the unit and it is operating as designed. No leaks observed at the end of service (photos of hose connections), job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Salado, TX 76571
Tyler
Job Details:
09/20/2023
"Arrived on site for refrigerator not cooling. Upon arrival found temps at 1/41 (actual), 0/37(set). Found loud noise coming from compressor area and inspected it. Found condos fan left unplug from previous repair done on 09/01/23 and compressor was over heating and shutting down. cooled it down using wet towels. Found unit working as designed once fan was plugged in. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Austin, TX 78748
Scott
Job Details:
09/20/2023
Arrived on site for dead washer and prior to that unit was smoking . Found control with burn marks and also found drain pump had shorted . Called safety and documented findings . Got P&L w18oby1wpl1Replaced control and drain motor . Found latch has failed . Ordering latch . Call to set return. ; ordrng 1 W11394572 (Latch)
We serviced a
WHIRLPOOL ICE MACHINE
Model WUI95X15HZ01
Near Canyon Lake, TX 78133
Andrew
Job Details:
09/20/2023
"Arrived on site to test unit for no ice production. Found faulty external drain pump causing a no power. Replaced pump, unit now working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS20
Near Leander, TX 78641
Maurice R
Job Details:
09/20/2023
"Arrived onsite for oven not heating. Talking to the customer found out she just had the 1yr warranty walk through and the house inspector said that the ovens were not heating correctly. I put in the temperature probe and the unit heated to 202? and then cooled down to 323? on the first heat up. The second it went,up to 383? and back down to 318? the unit is operating as designed from the factory. The inspector used a laser temperature gun to get the temps. I informed the customer that those take the temperature of the metal and not ambient air temperature that is in the oven. I showed the customer the difference, I used my laser temperature gun and took the temperature of the back oven wall 287? I then took the temperature of the front rack and the temperature was 391? the unit is operating as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Marble Falls, TX 78663
Lou
Job Details:
09/20/2023
"Arrived on site to inspect dishwasher not heating. Upon further inspection, I placed the unit in diagnostics and found error code F4E2-heater open. Cleared the code and continued with testing and the unit operated as designed except the heater failed. Tested the heater at the control and found it open. I removed and replaced the heating element and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Killeen, TX 76549
Tyler
Job Details:
09/20/2023
"Arrived on site for wall oven not heating correctly. Upon arrival found no errors in diagnostics. Disassembled unit and found bake element at 22ohms and broil at 16 ohms. Found oven sensor at 1.25k while unit was only 82 degrees room temp. Replaced oven sensor and tested oven, found units high and low swings at 399 and 327 and averaged 369 when set to 350. Also recalibrated unit -20 degrees. Found oven working as designed. Call complete"
We serviced a
WHIRLPOOL ICE MACHINE
Model KUIX305ESS2
Near Horseshoe Bay, TX 78657
Lou
Job Details:
09/20/2023
"Arrived on site to inspect ice machine water not turning off. Upon further inspection, the customer advised the inlet water would not shut off and it continued to overflow the reservoir so they turned the unit off. I placed the unit in diagnostics and tested and found the water shutting off as designed and the unit is operating as designed. I took it out of diagnostics and turned t(e unit on to allow it to operate normally. I found the sensor in the recirculating pump was not recognizing the fill and the water would overflow until the control timed out after 2 minutes. I removed and replaced the recirculating pump and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Harker Heights, TX 76548
Jonathan M
Job Details:
09/20/2023
"Ive got on site to install previously diagnosed part. Inspected unit and work area. I replaced the latch assembly and tested the unit. Find the unit working an operating as designed, but didnt notice at the washer was unlevel due to the flooring. Found the basket was pushed up against the front and right side cabinet walls. I just adjust the feet to level out the unit properly. The unit is working and operating as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Austin, TX 78749
Matthew
Job Details:
09/20/2023
Arrived onsite for unit not draining. Upon arrival inspected unit. Found control sending 120 vac but pump not receiving. Found break in harness. Replaced harness and tested. Unit is now functioning properly. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Canyon Lake, TX 78124
Andrey
Job Details:
09/20/2023
"Arrived on site to test unit for not cooling properly, tested unit found everything frosted over inside FC and excessive humidity in RC, inspected gasket and found multiple gap around RC liner causing warm air to penetrate into RC causing return ports to freeze over and stop cooling in RC, added perma gum in multiple areas to allow gasket to seal better, sealed all gaps with silicone from truck stock part number W10841140, advised customer to unplug unit for 24-48 hours to allow it to completely defrost, at this time job complete"