Service History 100 - Appliance Express

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Blanco, TX 78606

Brandon

Job Details: 12/30/2024

"Arrived on site for customer complaint of knobs not simmering, found 2 knows were in the wrong position, I removed and switched knots to correct position. Unit tested good."

We serviced a

JENN-AIR FREEZER

Model JBSFS48NMX00

Near Driftwood, TX 78619

Brandon

Job Details: 12/30/2024

"Arrived on site for customer complaint of noise issues. I tested fans, compressor, baffles, in diagnostic mode, unit tested good at time of service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Lakeway, TX 78734

Luis

Job Details: 12/30/2024

Ordering evap cover assembly. ; ordrng 1 W11395558 (Evap cover)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Lakeway, TX 78734

Luis

Job Details: 12/30/2024

"Arrived on site. Per customer unit will stop cooling customer has to power cycled unit it,found defective leds also,replaced main control,ui and installed updated led kit. W10848301,w10843055,w11683243; used 1 W11683243 (Led kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Austin, TX 78703

Luis

Job Details: 12/30/2024

"Arrived on site for no cool in fresh food section. Found ice forming near freezer door,removed cover found frozen drain,ice block formed in drain pan to evaporator coil,found gaps between cabinet and liner gaskets sealing correctly. Added adhesive to liner gaps customer will defrost unit"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near New Braunfels, TX 78132

Brandon

Job Details: 12/30/2024

Arrived on site for customer complaint of freezer door not closing properly. Found broken clip on freezer track and I adjusted the brackets. Ordering clip as well as right side roller wheel assembly. ; ordrng 1 WPW10515762 (Rt side wheel) and 1 W10852685 (Clip) and 1 Cnote (Office to reschedule)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Austin, TX 78704

Luis

Job Details: 12/30/2024

"Arrived on site for loud noise. Loud noise from damper control,replaced defective damper control,ran diagnostic no loud noise from damper. Wpw10479155"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Austin, TX 78745

Luis

Job Details: 12/30/2024

"Arrived on site for moisture on top of refrigerator. Customer shared picture of issue,moisture on top of cabinet near freezer compartment at times of visit no moisture,uploaded picture,checked door seal good. Contacted tech support sent pictures to te h support per tech support added adhesive around liner cabinet. SR#7740626463; used 1 WP482338 (Adhesive) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Crawford, TX 76638

Jonathan M

Job Details: 12/30/2024

"Arrived on site for a refrigerator that is leaking water from the water dispenser. Inspected unit and work area. The customer showed me what she was talking about, and we found that the web water dispenser when activated was dripping, four nearly ten seconds after each dispense. I gained access to the quick connect in the back of the refrigerator that connects to the water dispenser. I checked for any leaks at that quick. Connect and found no leaks present when the dispenser waterline was detached. Ordering the quick connect and waterline for repair. The office will need to contact the customer about a return date due to limited parts availability. No parts were installed. ; ordrng 1 W11677725 (Dispenser water line) and 1 WP2198677 (Quick connect 1/4) and 1 WP2300868 (Quick connect 5/16)"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Austin, TX 78724

Matthew

Job Details: 12/30/2024

Arrived on site for dyer taking to long to dry. Inspected unit found heat element working correctly. Checked the lint filter and found lint buildup up on the back side. Tested and found air flow restriction. Notified office of the issue and that eternal vent needs to be checked. No parts used job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Gatesville, TX 76528

Jonathan M

Job Details: 12/30/2024

Arrived on site for a refrigerator that is not making ice. Inspected unit and work area. I found the ice maker stuck in the middle of a nice making cycle and the motor would not turn. I verified that the unit had proper voltage going to it and replaced the ice maker. I tested the unit and found the unit working and operating as designed. Call complete. W11700250.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Austin, TX 78724

Matthew

Job Details: 12/30/2024

Arrival on site for washer not draining. Upon inspections found spin stting turned off on cycle settings. Corrected the issue and tested unit is running properly and draining as d3signed. No water present at the time no parts used job completed.

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS01

Near Gatesville, TX 76528

Jonathan M

Job Details: 12/30/2024

"Arrived on site for an ice machine that is not making ice. Inspected unit and work area. The customer explained that the issue is the same as last time with the grid cutter. I checked the grid cutter and found one of the wires split, causing the issue. I replaced the grid cutter and tested the unit. I found the unit working and operating as designed. Call complete. W10919199."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Austin, TX 78739

Andrew

Job Details: 12/30/2024

Arrived on site to test unit for no water dispensing. Found reservoir frozen over. Exposed reservoir and thawed. Unit now dispensing as designed. Turned RC temp up to 40 and advised customer to monitor. No leaks detected at this time.

We serviced a

KITCHENAID OVEN

Model KEBS109BSP00

Near Austin, TX 78749

Andrew

Job Details: 12/30/2024

Arrived onnsite to testbunit for no power. Found themostal fuse and TOD reading open. Replaced fuse(WP4449751) and thermal fuse(WPW10545255). Unit is now working as designed. Job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/30/2024

"Arrived on site to test unitnfor gas leak, knows stuck and bezels interfering with knows. Recommend manifold replacement, bezels and regulator. Needing 2hrs on return visit. Office to reschedule. ; ordrng 1 W11087445 (Regulator) and 6 W11240529 (Bezel)s"

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ11

Near Dripping Springs, TX 78620

Andrew

Job Details: 12/30/2024

"Arrived on site to replace previously diagnosed parts. Found unit was rocking and only making contact with LR and RF wheels. Adjusted wheels and gasket now sealing as designed. Showed customer improvement. Replaced door(LW10913113), door cam(W11661926) and door stop(W11557261) due to customer being concerned with home being a rental. Unit is now working as designed. No leaks detected. Job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Cedar Park, TX 78613

Miguel

Job Details: 12/30/2024

"Arrived on site for dishwasher not draining. Customer says he scooped water out. Diagnostics had. F6e4, f8e1, f9e1, f3e2. Drain pump very loud. Cleared codes. Found disposal was changed and the drain plug was still installed. Found unit leaking from sump and diverter. Also found drain pump was very loud. Replaced sump assembly and drain. Verified operation. No leaks. Call complete. Left parts with customer. Took picture of possible damage cause by leak. WPW10455260 WPW10531320"

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Austin, TX 78752

Leonardo

Job Details: 12/30/2024

Arrived on site to replace center burner console still giving F2E1 test unit and found new console damaged. Took pictures of damaged console will order new console office to reschedule ; ordrng 1 W10913685 (Panel)

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW3

Near Cedar Park, TX 78613

Miguel

Job Details: 12/30/2024

"Arrived onnsite for display not having a Chinese. Buttons work and dryer is functional except for ending chime or button chimes. Encoder test proves display is working. Just have bad speaker. Replaced board. Verified operation by waiting for end of signal and cknfirmed it goes off, advized there is no volume control. And unit beep is low. Call complete. W11728015"

We serviced a

KITCHENAID COOKTOP

Model KCGC506JSS00

Near Austin, TX 78738

Andrew

Job Details: 12/30/2024

Arrived on site to test unit for gas leak. Applied bubble solution to possible and potential leak points with no success. Documented findings with techline and safety. While documenting returned back into home and found very slight smell of gas. Applied more bubble solution to leak points and found regulator is cracked on the back side causing leak. Found new regulator is damaged in packaging. Needing new regulator and s reduced for 01/03/25. No parts replaced at this time. ; ordrng 1 W11106948 (Regulator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Round Rock, TX 78681

Miguel

Job Details: 12/30/2024

Arrived on site for refrigerator freezer not cooling and now the refrigerator is not either. Found temps at 38 and 50. Removed evaporator cover and found ice ball on inlet. Ordering sealed system parts for sealed system repair. Suspect connection to condenser. Office will call to reschedule. ; ordrng 1 W10233960 (Compressor) and 1 W11256565 (Evaporator) and 1 W11644420 (Condenser) and 1 W11506635 (Access valve) and 1 WPW10143759 (Uv drier)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Round Rock, TX 78681

Miguel

Job Details: 12/30/2024

Arrived ojnsite with new harness and clip. Replaced lower harness. Set clip for drain pump wire. Recalibrate machine. Vefified operation. Call complete.

We serviced a

AMANA REFRIGERATOR

Model ASD2575BRW01

Near Buda, TX 78610

Luis

Job Details: 12/30/2024

"Arrived on site for water leaking. Found ice in bottom section of freezer compartment, removed bin uploaded picture found frozen over drain,removed ice build up,defrosted drain and flushed ran water through drain,water draining correctly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Round Rock, TX 78665

Miguel

Job Details: 12/30/2024

Arrived on site with new freezer door. Removed and replaced door. Used heat gun to set gasket. Door now ceiling. Customer also had complaint about the door not being leveled. Adjusted refrigerator and made the level. Customer also says they are not flush from the side. Found center million on right side dented in. Unitmis still ceiling but I suspect this may be the cause. Doors are sealingmat this time. Called tech support. Documented findings. No repair suggested. Refer Customer to customer service. File Sr#7740626717.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Austin, TX 78704

Tim M

Job Details: 12/30/2024

"Arrived on site to test unit for grinding noise. Upon arrival customer stated that during the spin portion of the cycle, unit will make a screeching sound. Verified issue, basket is also not disengaging during agitation. Inspected bottom end components, found splutch has melted causing improper shifting. Replaced splutch assembly (W10721967) and actuator (W11481722) as precautionary. Tested unit, unit is now shifting properly and all components are properly engaging. Noise has been eliminated and unit is now running as designed, no leaks detected, job complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ4

Near Austin, TX 78721

Leonardo

Job Details: 12/30/2024

Arrived on site to test unit for unit not heating. Test unit and found mastic tub unit. Test unit and found no error codes and ran a diagnostic and heating element is coming on to correct Amp. Advised customer to use rinse aid to help with the heating and drying of the dishes. Job complete. NO PARTS USED.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Austin, TX 78744

Leonardo

Job Details: 12/30/2024

Arrived on site to test unit for unit leaning forward and not secured to cabinet. Test unit and found mounting bracket on the right side had come off the tub. Secured mounting bracket to tub and cabinet test unit and unit test good job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Austin, TX 78744

Leonardo

Job Details: 12/30/2024

"Arrived on site to test unit for unit not heating. Test unit and found F7E1 error code no heat. Found opened heating element, replaced element test unit and unit test good job complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW1

Near Kyle, TX 78640

Tim M

Job Details: 12/30/2024

"Arrived on site to test unit for lid not latching. Upon arrival customer stated unit stopped mid cycle, did not drain all of the water out and now wont start a cycle. Confirmed issue, inspected bottom end components, found loose molex connection at the drain pump, no broken drain pump wires. Secured harness and connection and tested unit, drain pump now engages properly. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed. If issue returns recommend a harness replacement. No leaks detected, no parts installed, job complete."

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS03

Near Mustang Ridge, TX 78610

Leonardo

Job Details: 12/30/2024

Arrived on site to test unit for console not responding. Test unit and power buttons work but the center screen touchpad not responding. Cant make any selections at all. Disconnected power to console to see if it will reset. Connected power back on and center display still not working. Replaced console test unit and unit test good job complete. Gave customer the WiFi teams number for WiFi questions and how to delete old appliances from her phone.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Austin, TX 78724

Matthew

Job Details: 12/30/2024

Arrived on site for ice maker not making ice. Upon inspection found unit was not dispensing ice but in fact is making ice. Found auger motor seized and not turning. Ordered parts office to replace shedule; ordrng 1 W11671282 (Auger motor) and 1 WPW10169511 (Coupl8ng motor) and 1 W11307588 (Motor bracket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Austin, TX 78724

Matthew

Job Details: 12/30/2024

Arrived on site for fridge making noises. Upon inspection found debris hitting the fan blades. Removed debris sound is no longer happening. No parts used job completed

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Manor, TX 78653

Matthew

Job Details: 12/30/2024

Arrived on site for unit latch issues. On arrival found no unit installed. Spoke to builder over phone. Unit may have been moved.

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Manor, TX 78653

Matthew

Job Details: 12/30/2024

Arrived on site to replace faulty console. Replaced and tested. Unit is now functioning properly. Job complete. Used w11325580

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Killeen, TX 76542

Robert

Job Details: 12/30/2024

WRX988SIBM03 Arrived on site from previous tech to install door and name plate. Installed tested product works as it's designed no water leaks visible from main water supply.

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Killeen, TX 76542

Robert

Job Details: 12/30/2024

NTW4519JW2 Arrived on site for a washer staysing on the draining cycle. On arrival verified issue tested water pump part works as it's designed wire harness in good condition. Main control board is needed to fix issue i will have to order and reschedule. Returning parts just in case needed.No water leaks visible from main water supply. ; ordrng 1 W11607637 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Temple, TX 76502

Jonathan M

Job Details: 12/30/2024

"Arrived on site for a washing machine that is making squealing noises during operation. Inspected unit and work area. I ran the unit through a diagnostic test and confirmed the customer's complaint. I checked underneath and found the cam and belt worn and stripping. I replaced both parts and tested the unit. I still found a sound coming from the gear case when the unit went to spin. I replaced the gear case and tested the unit. The unit is working and operating as designed. Call complete. W11449840, W11239857, and W10721967."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Hutto, TX 78634

Andrew R

Job Details: 12/30/2024

Arrived on-site for microwave with sparking. Customer stated there was a burning smell present aswell and the microwave would no longer heat. I found the diode to be blown. I spoke with safety and they covered the diode replacement. I replaced the diode and tested the unit. Unit is now heating and operating as designed. Magnetron is still operating as designed. Call complete. Installed W11256462 DIODE.Safety covered diode W1D2DD1WP1.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ10

Near Hutto, TX 78634

Andrew R

Job Details: 12/30/2024

Arrived on-site for microwave making odd internal noise. I found when the unit ran a high pitch noise would kick up. I tested the capacitor on capacitance and it checked good at 1.05. I then checked the resistance on the magnetron and found it to be reading a bit high at 1.0 ohms. I found the magnetron magnetron loose. I replaced the magnetron and diode and tested unit. The unit no longer makes a high pitch noise and sounds as designed. Call complete. Installed W10754299 MAGNETRON AND W11256462 DIODE.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Austin, TX 78729

Scott

Job Details: 12/30/2024

"Arrived on site ,replaced auger motor,washer,auger shaft,coupler, coupler spring , ice door WP2305382,W11347840,WPW10258544,W10852956,WP2220458,W11202789,. Cleaned out any frost build up . Ran dispenser tests . No water leaks detected . Job complete"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Austin, TX 78750

Scott

Job Details: 12/30/2024

"Arrived on site for dishwasher leaving soap .ran diagnostics got vent error code fa3. Unit will kick out of test wash . Unplugged vent , up it would finish test wash . Ordering vent assembly. Set return 1/6no parts installed . No water leaks detected at time of service ; ordrng 1 W11414073 (Vent fan)"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Austin, TX 78741

Matthew

Job Details: 12/30/2024

Arrived on site to replace faulty drain pump. Replaced and tested. Unit is now functioning properly. Job complete. Used w11458345

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Del Valle, TX 78617

James K

Job Details: 12/30/2024

"WTW4816FW3 Arrived on site for unit not powering on. Upon arrival, chcked error codes and found F3E1Unable to detect water, F1E1 main control fault and F8E1 detecting water. Proceeded to replace W11603810 control. Ran diagnostics and passed with no issues. Unit is functioning as designed. No water leaks detected at this time."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near New Braunfels, TX 78130

Brandon

Job Details: 12/30/2024

"Arrived on site for customer complaint of lights not working, found failed module. Used S84638 and replaced led modules."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near New Braunfels, TX 78132

Brandon

Job Details: 12/30/2024

"Arrived on site for customer complaint of unit leaking, found clog in drain line, I removed drain line, cleaned and tested, unit tested good. No leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near New Braunfels, TX 78132

Brandon

Job Details: 12/30/2024

"Arrived on site for customer complaint of unit still not producing ice. I replaced Uzi panel, hv control, and fill tube heater, unit tested good."

We serviced a

MAYTAG WASHER

Model MVW5430MW2

Near Austin, TX 78749

Andrey

Job Details: 12/30/2024

"Arrived on site to test unit for unit not unlocking, tested unit it found failed latching, replaced and tested, unit is now running as designed no leaks detected job complete installed W11670519"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA01

Near Austin, TX 78737

Andrey

Job Details: 12/30/2024

"Arrived on site to replace previously diagnosed recirculating pump, grid cutter and thermistor, replaced and tested, unit is now running as designed, no leaks detected job complete installed WPW10511923, W11542867, W10919199"

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Kyle, TX 78640

Andrey

Job Details: 12/30/2024

"Arrived on site to test unit for grinding noise, tested unit found door water leaking out from gear case rusting out the clutch, slider and damaged rotor, wash plate was completely ceased on and had to be broken out, replaced gear case, slider, rotor,clutch and wash plate, tested unit, unit is now running as designed no leaks detected job complete installed W10902814,W10754448,W10915701, W10734521, W11393685"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near San Marcos, TX 78666

Andrey

Job Details: 12/30/2024

"Arrived on site to replace previously diagnosed control, control HV and Control UI, replaced parts , customer stated that about a week ago ice production completely stopped, tested ice maker and found a E5 error, explained to customer that it's possible that the controls have failed further stopping ice production, advised customer to monitor if ice production does not resume then we will need to return with ice maker, fill tube heater and FC evaporator fans , at this time job complete installed W10858301, W10830278, W10843055"

We serviced a

WHIRLPOOL VENTHOOD

Model WVU37UC6FS0

Near San Marcos, TX 78666

Andrew

Job Details: 12/30/2024

Arrived on site to test unit for light issues. Found male and female pins in molex connections not lining up preventing proper connection. Removed molex connections and installed spade connections for more secure contacts. Unit is now working as designed. No parts replaced at this time. Advised contractor of repair. Contractor not present for signature. Job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Braunfels, TX 78130

Brandon

Job Details: 12/30/2024

"Arrived on site for customer complaint of unit shutting itself off and back on as well as no water dispensing. I tested water dispenser test 46 in diagnostic mode, unit tested good in diagnostic mode, but not outside of diagnostic mode. I inspected deli board and harness, looked good, no corrosion. I replaced UI panel, water dispenser started working. Unit tested good"

We serviced a

KITCHENAID ICE MACHINE

Model KUIC18NNZS0

Near Horseshoe Bay, TX 78657

Wesley

Job Details: 12/30/2024

"Arrived onsite to complete the repair on the icemachine. Replaced recirculation pump on the repair. And replaced the algae tubing and water head. Advised customer on repair. Office to charge cc on file to collect balance. W11033204, W10863947, W11566406"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Marble Falls, TX 78654

Wesley

Job Details: 12/30/2024

"Arrived onsite and found cycle had paused on rinse light and was full of water in the tub. Long press reset restored to standby. No error codes. Ran a diagnostic calibration and started a cycle with bedding, advised customer on findings and explained how to perform a longpress reset. No parts."

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPS00

Near Leander, TX 78641

Wesley

Job Details: 12/30/2024

"Arrived onsite and tested unit for no production following sealed system repair. Observed full cycle and found great ice thickness and smooth hot gas glide to grid. Grid is good. All systems pass in diagnostics. Replaced bin thermistor for observable pinched wire in multiple places from original install. Left unit on and running. Ran system checks with service management onsite. No leaks at time of service, advised customer on findings and repair. WPW10511923"

We serviced a

WHIRLPOOL COOKTOP

Model WCGK5036PS00

Near Liberty Hill, TX 78642

Wesley

Job Details: 12/30/2024

Arrived onsite for ignition failure and found unit operating with no gas supply causing the unit to not ignite any flame. Verified hook ups and supply valve in on position indicating a gas supply issue. Advised builder on findings remotely. No signature available. No parts

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Andice, TX 78628

Wesley

Job Details: 12/30/2024

"Arrived onsite and rediagnosed unit as having voltage supply to the heater corrupted from the LED driver. Replaced the LED driver. Cleared ice with steamer, used permagum to secure gapping and tested fill. Unit is now operating as designed. Adviced customer on repair. W10804160, 212643"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Liberty Hill, TX 78642

Wesley

Job Details: 12/30/2024

Arrived onsite for unit with irregular water levels concern. Entered diagnostics and found washer error codes f0e9 f3e2. Customer using pods which has been known to generate intermittent pressure codes. And off balance. Unit passes basic checks inspection and did not malfunction during testing. Provided customer instruct on use and care best practices. No parts.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Lorena, TX 76655

Tyler

Job Details: 12/20/2024

Arrived on site for refrigerator needing led module w11527432. On arrival installed parts then tested unit. Found leds functions restored. Call complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Lorena, TX 76655

Tyler

Job Details: 12/20/2024

Arrived on site for dishwasher middle rack not on track or functioning correctly. On arrival confirmed issue and found back upper left rail and support not on track. Reset wheels and found unit working as designed no parts installed call complete

We serviced a

WHIRLPOOL RANGE

Model WFES3530RS0

Near Marion, TX 78124

Brandon

Job Details: 12/20/2024

"Arrived on site for unit tripping breaker. I replaced bake, and broil elements, as well as control. I disconnected ground, ran unit at 500, called safety to document, unit tested good. SR 7740531416"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Seguin, TX 78155

Brandon

Job Details: 12/20/2024

"Arrived on site to replace previously diagnosed parts. I replaced lower wire harness and tested unit, unit did not pass diagnostic tests. I replaced latch, and control, unit did not pass diagnostic tests. I replaced pump, unit did not pass diagnostic tests. Ordering console. Parts used w11513248, w11513246, w11643701, and i used w10919003 from work order 434144; ordrng 1 W11374900 (Encoder) and 1 W11391560 (Console)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Seguin, TX 78155

Brandon

Job Details: 12/20/2024

"Arrived on site to replace previously diagnosed parts. I replaced element, thermal fuse, and hi limited tstat. Unit tested good. Parts used wp3392519, 279816, and 279838"

We serviced a

MAYTAG WASHER

Model MVWX700XL2

Near Temple, TX 76502

Jonathan M

Job Details: 12/20/2024

"Arrived on site for a washing machine that is leaking. Inspected unit and work area. The customer advised that the last time he has tried to wash clothes, the whole laundry room flooded. I advise that he has not used it sense. I checked underneath and found no water residue anywhere. See photo. I checked the hoses and did not find any tears in the hoses. I ran the unit through an auto test in the unit ran as designed without leaking during operation. I filled the basket 2/3 full of water, and then did a manual drain. I noticed that during the drain, the drain hose was attempting to back out of the pipe in the wall And was almost splashing out. I held the drain hose in place and the drain did not back up or leak from the machine. I did explain to the customer that because the unit is not leaking and theres no visible evidence of any water residue anywhere, the issue would have to be with the drain hose. we used a zip tie to secure the drain hose to the cold water line. I advise the customer to call back if any other issues persist. Call complete. No parts were installed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDPS5118PM0

Near Austin, TX 78731

Scott

Job Details: 12/20/2024

"Arrived on site on site for dishwasher not operating. Found unit dead . Checked and getting correct voltage at outlet . Found wire nuts on power cored were not connected. Connected cord to unit . Ran test wash . All checked normal. No water leaks detected ,no parts installed . Job complete ."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Temple, TX 76502

Jonathan M

Job Details: 12/20/2024

"For a washing machine that is not draining. Inspected unit and work area. The customer advised that the unit is still full of water, and that they were able to get their clothes out. However, the unit quit in the middle of a cycle and has not worked since. I found an F9 E1 (long drain) error code flashing on the screen while it was plugged in. I gained access to the control and checked resistance through the drain pump at the control. I found it open. I cant access underneath and found a wire split on the wire harness. I replaced the wire harness and tested the unit in an auto test, testing all components. I found the unit working and operating as designed. Call complete. W11643701."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM03

Near Austin, TX 78731

Scott

Job Details: 12/20/2024

Arrived on site for leaking fridge . Found unit was off and water only on fz floor . Fresh food clear of any signs of water and surrounding area in back of of unit around valve . Did find extension tube too short . Replaced tube WPW10496649. Powered up unit ran harvest . All checked normal . No signs of any leaking at ice maker or valve area . Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Pflugerville, TX 78660

James K

Job Details: 12/20/2024

WRT318FZDM10 17-105 Arrived on site for fridge not cooling. Upon arrival found ice filled up inside the freezer compartment. Proceeded to remove evaporator cover and found ice maker fill tube extension to be detached causing water to freeze unblock airway to the refrigerator compartment. Continue to defrost all ice buildup and correct fill tube extension. Tested unit and now unit is functioning as designed. No water leaks detected at this time. No parts needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Manor, TX 78653

Joe Z

Job Details: 12/20/2024

"Arrived on site for SAFTEY turns on and run a cycle by itself. Upon arrival, inspected unit and test the unit. Found start key is intermittently getting stuck. Need to replace control. Replaced control W11637583. Test unit and is operating as designed. No leaks present. Job complete. Tried calling SAFETY but outside business hours."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM08

Near Manor, TX 78653

Joe Z

Job Details: 12/20/2024

Arrived on site for continued issues of noise in FC. Inspected unit and cannot duplicate sound . Inspected unit and there is no ice buildup. Ran icemaker harvest test and there is no leaks. Unit is operating as designed. Tenant states that she really has not had issues since last visit. Job complete

We serviced a

AMANA DRYER

Model NED4755EW1

Near Manor, TX 78653

Joe Z

Job Details: 12/20/2024

"Arrived on site for not heating, upon arrival, test polarity and is correct. Ran vent test and is poor for electric dryers. Test unit and confirmed no heat. Disassembled unit to inspect all heating circuit components. Found fracture on element coil. Replaced element 279838. Test unit and is now heating. Upon completion customer states that also timer does not advance. Test unit for :20 minutes and observed timer advancing. Job complete"

We serviced a

JENN-AIR OVEN

Model JJW2427DS02

Near Austin, TX 78730

Scott

Job Details: 12/20/2024

Arrived on site to install ui . Found part was incorrect for model . Ordered correct model . No parts installed . Call to set return ; ordrng 1 W11232102 (SS ui console)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Round Rock, TX 78665

Andrew R

Job Details: 12/20/2024

Arrived onsite for dryer making strange sound. I found the blower wheel to cause the odd sound being heard. I found the blower wheel cover to be touching the wheel causing the noise I adjusted the blower wheel and added pads to ensure the wheel will not touch the cover. The unit now sounds as designed and no longer makes unusual noise. Call complete. Installed W11113654 pads. Customer unavailable for signature.

We serviced a

JENN-AIR OVEN

Model JJW6024HL0

Near Manor, TX 78653

Joe Z

Job Details: 12/20/2024

"Arrived on site for prompting to descale it. Even after already descaling. Contacted Techline and spoke with Nate. Explained issues and after testing, recommended replacement of control. SR# 7740575015. Replaced control W11353849. Test unit and no longer having issues, but now when trying to cook getting error code F6-E1 for appliance manager. Contacted Techline again and spoke to Butch. After series of test and reconfiguring settings, Techline recommended ordering another control. Ordering control office to reschedule ; ordrng 1 W11353849 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Round Rock, TX 78665

Andrew R

Job Details: 12/20/2024

Arrived onsite for dryer making weird noise. Upon arrival I found the vent in the rear making vibration noise. I put sound pads in the rear between the vent to make noise less subtle. These units are using high power motors so they will sound louder than the normal motor dryers. Unit sounds as designed. Call complete. Installed W11113654 PAD. Customer not present for signature.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Austin, TX 78732

Scott

Job Details: 12/20/2024

Arrived on site for ice bin getting ice in . Found fill tube elbow has slight leak causing water to spill over fill cup. Ordering valve and fill tube . No other water leaks detected . No parts installed Set return 12/30 pm only ; ordrng 1 W11415785 (Fill tube) and 1 Pemagum

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Round Rock, TX 78665

Andrew R

Job Details: 12/20/2024

Arrived onsite for damaged panel. I confirmed damage was present on panel. I replaced the panel and unit now looks as designed. Call complete. Installed W11218057 PANEL-CNTL.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Austin, TX 78732

Scott

Job Details: 12/20/2024

"Arrived on site for fridge not cooling properly . Found fridge at room temp at both sections . Compressor pulling 4-5 amps , would start buzz loudly and shut off . Replaced start device , no change . Ordering compressor ,evap, nitrogen ,r600 kit ,service port ,uv drier . Weigh 2hrs . Unit is not hook up to water source . Customer traveling for holidays . Call to set return .; ordrng 1 W11562258 (Evap) and 1 W11582579 (Compressor) and 1 Serviceport and 1 Uvdrier and 1 Nitrogen and 1 R600 and 1 Weigh2hrs"

We serviced a

MAYTAG WASHER

Model MVW5035MW1

Near Round Rock, TX 78665

Andrew R

Job Details: 12/20/2024

Arrived onsite for previously diagnosed parts. I replaced the belt and tested the unit. Unit now sounds as designed and no longer squeals. No water leaks present. Call complete. Installed W11239857 Belt.

We serviced a

WHIRLPOOL COOKTOP

Model WSIS5030RZ0

Near Pflugerville, TX 78660

James K

Job Details: 12/20/2024

WSIS5030RZ0 Arrived on site for cooktop not working. Upon arrival proceeded to power cycle unit and unit became operational. Tested it on multiple occasions. Unit is functioning as designed. No parts needed at this time

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Kyle, TX 78640

Brandon

Job Details: 12/20/2024

"Arrived on site for customer complaint of noise. Found left rear roller failed as well as rear bulkhead bent and rear panel dented, as well as blower assembly. Parts used 4392065 ordering rear bulk head, blower assembly, and rear panel ; ordrng 1 W11178668 (Rear bulkhead) and 1 WP8577230 (Blower housing) and 1 280043 (Rear panel) and 1 Cnote (Office to reschedule)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Kyle, TX 78640

Brandon

Job Details: 12/20/2024

"Arrived on site for customer complaint of unit getting out of balance and making a noise. I ran diagnostic tests, unit passed all functions. I calibrated unit and instructed customer on load size and like items with like items. Also found drain hose and water hose would hit wall during spin/vibration, I zip tied the lines, unit tested good."

We serviced a

KITCHENAID RANGE

Model KCGC558JSS00

Near Lampasas, TX 76550

Robert

Job Details: 12/20/2024

KCGC558JSS00 Arrived on site for a damaged panel. On arrival verified issue replaced panel tried to remove templet with heat gun didn't come off without adhesive ordered part and rescheduled for the soonest date 1/3/25. Product works as it's designed no gas leaks from main supply. ; ordrng 1 W10839793 (Templet)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Georgetown, TX 78633

Wesley

Job Details: 12/20/2024

"Arrived onsite and found unit operating with failed, damper motor causing rattle when doors are open. Completed repair by replacing damper control. All else checks good. WPW10479155"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Leander, TX 78641

Miguel

Job Details: 12/20/2024

"Arrived on site for dishwasher leaking on right side every time. Removed bottom panel. Removed door panel. No leaks observed during test. Found al,out leaking out front, found dishwasher was not installed level. Back level legs were lifted higher which cause dishwasher to tilt and leak out from front, Removed from counter. Lowered level legs back to normal. Call complete. Damage was made to floor. Called tech line to document sr#7740579707"

We serviced a

KITCHENAID RANGE

Model KFGC500JSS01

Near Leander, TX 78641

Miguel

Job Details: 12/20/2024

Arrived on site with new broil burner and ignitor. Replaced broil igniter and burner. Verified operation. Call complete. W11661180 W11355920

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Leander, TX 78641

Miguel

Job Details: 12/20/2024

"Arrived on site for washer not running and just making noise. When plugged in unit runs Drain pump. Canceled and checked diagnostics. Found f3e1. Reset code. Accessed control. Blew through pressure hose to ensure it was clear. Completed component test with no issues, ; ordrng 1 W11608056 (Control) and 1 W11665968 (Lower harness) and 1 W11397111 (Agitator) and 1 W11454372 (Gearcase) and 1 W10721967 (Cam) and 1 W11611297 (Belt) and 1 W11481722 (Actuator) and 1 W11428524 (Capacitor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Cedar Park, TX 78613

Miguel

Job Details: 12/20/2024

"Arrived on site for refrigerator not cooling properly. Found 45 in ff and 22 in freezer. Improper frost pattern. Also found freezer fan is not running. Ran test 3 and still did not get fan on. No voltage out of control. When getting out of test mode the freezer fan came back on with 13vdc. Removed back panel. Found unit running low Amp draw at 0.6 amps, low side pressure at -20 and high side at 60. No evidence of leak found. All points to low charge. Recovered and vacuumed system. Recharged by weight. Verified operation. Call complete."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Cedar Park, TX 78613

Miguel

Job Details: 12/20/2024

"Arrived on site with parts ordered. Removed damaged parts. Cleaned and cleared soot build up. Replaced wave guide cover and tray. Verified operation. Call complete. W11245707, W11367904"

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS24JL01

Near Liberty Hill, TX 78642

Wesley

Job Details: 12/20/2024

Arrived onsite and found unit operating with frequently unresponsive touch panel following use. Ordering touch panel to repair. PSP office to reschedule ; ordrng 1 W11445129 (Console)

We serviced a

WHIRLPOOL RANGE

Model WFG371LVS3

Near Cedar Park, TX 78613

Miguel

Job Details: 12/20/2024

Arrived on site for oven not turning on. Removed lower panel. Accessed burner and found no spark at ignitor when clicking occurred. Inspected drawer and found metal cooking trays stacked up passed end of drawer. Removed tray and now unit is igniting properly. Unit working as designed. Advised customer of findings and removed pan causing issue. Call complete. 162.36Auth code: 49FV3X |

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Leander, TX 78641

Miguel

Job Details: 12/20/2024

"Arrived on site for control not responding and not drying completely. Ran test and all components pass test. No errors. Heater pulls 6 amps. Customer says they reset breaker to get control to work again but it happens again after a few days. Found vent gasket to outer door was not in correct position. Corrected gasket, replaced console. Verified operation. Found rinse aid empty. Advised customer it must be used for proper drying. Call complete. No leaks. W11622500"

We serviced a

JENN-AIR OVEN

Model JJW2830LL00

Near Liberty Hill, TX 78642

Wesley

Job Details: 12/20/2024

Arrived onsite and found unit presented f9 error miswire. It has since been reset and not recurred. Advised customer that sometimes false flag errors may present and resetting the unit at the breaker for 5 minutes.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Driftwood, TX 78619

Andrew

Job Details: 12/20/2024

Arrived on site to test unit for not heating. Found element was shorted out. Replaced element(WP3387747) and unit is now working as designed. Job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKW3

Near Belton, TX 76513

Sterling

Job Details: 12/20/2024

"On arrival, verified complaint of leaking dishwasher, causing property damage. Replace tub and sump motor assembly due to leak. Ran diag test and verify no further leaks. Left parts with customer job complete installed w11409865 and w11680075"

We serviced a

WHIRLPOOL DISHWASHER

Model DU915PWSS0

Near Harker Heights, TX 76548

Sterling

Job Details: 12/20/2024

"On arrival, verified complaint for noise during wash customer showed video of noise during wash. Ran two rinse cycles, as there is no diag mode on this unit available on tech.Sheet. unable to replicate noise, customer was with me during both tests. Job complete no parts installed."

We serviced a

MAYTAG WASHER

Model MVWB855DC4

Near Killeen, TX 76543

Sterling

Job Details: 12/20/2024

On arrival verified complaint of unit it not filling correctly. Ran diag and verified cold valve is not functioning. Checked pressure is good. Valve is getting correct voltage. Replaced water valve. Ran diag and unit is now functioning correctly. Job complete installed w11417461

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ13

Near Killeen, TX 76549

Sterling

Job Details: 12/20/2024

"On arrival, verified complaint of not cooling correctly. On inspection of evap found it is fully frozen up, but the defrost heater is clear and works with defrost and the evaporator fan motor is running. On further inspection found unit liner isn't fully sealed at metal plates. Fully sealed with silicone. Customer will defrost for 24 hrs then resume use. Job complete installed 432338 silicone ss stock. Ordering replenishment 432338. ; ordrng 1 482338 (Ss replenishment)"

We serviced a

WHIRLPOOL OVEN

Model WFES3030RS0

Near Austin, TX 78753

James K

Job Details: 12/20/2024

"WFES3030RS0 Arrived on-site for door not closing property. Upon arrival, found door opening and closing properly. Inspected door hinges, trim and receiver and all checks good. Tenant stated the door will slightly dipping when opening 80% and closing 20%. Spoke with Robert from Whirpool techline SR#7740572444 and stated that's normal. Unit is functioning as designed. No parts needed."