Arrived onsite for previously diagnosed parts. On inspection found that the wrong harness was ordered. Informed the customer on the situation On further inspection found out the water was not being dispense. The customer called the builder and they are going to replace the unit since it has never worked. Builder will contact WP when they put that unit in another home for us to fix. No water leaks detected during service.

Arrived onsite for refrigerator leaking water. Customer said that they just plugged it back and was talking about a noise in the lower RC. Told customer it could have been a ice buildup on the evap unit but since it was unplugged for awhile it probably defrosted. The doors could not be leveled because the right back area is not level. I pulled the unit out I was able to level it. Informed the customer that a wedge needs to be put on the right back wheel. Customer said it was leaking water form the right corner of the ice dispenser but no water was found in the drip tray. Told the customer to make a video of the water leak. No water leaks detected during service.

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Tested unit and found all is functioning properly at this time. Customer to thaw unit for 24hrs prior to use and has signed waiver.

Arrived on site for previously diagnosed parts. Installed vent and dispenser. Tested unit in diagnostics mode with front panel off looking for leaks. The unit is operating as designed and no water leaks were detected during inspection.

Arrived onsite for previously diagnosed parts. Installed the ui and tested unit in diagnostics mode. The unit is operating as designed and no water leaks detected

Arrived on site to diagnose a refrigerator that is not cooling properly. Found defrost heater not fully wired and rewired it properly. Also noted rc light switch broken and replaced it. Tested unit and found all is functioning properly at this time. Customer to thaw unit for 24hrs prior to use and has signed waiver.

"Arrived on site to replace previously ordered parts for refrigerator. Upon inspecting part, found existing part has hardwired wiring harness and new part has terminal connections. Verified part# and no optional replacements pull up for this model. Parts cannot be obtained and no repairs can be done."

Arrived on site to diagnose a refrigerator that is not cooling properly. Found fan motor has ice blocking fan from running. Homeowner is going to thaw unit and monitor for reoccurrince of issue.

Arrived on site to replace previously ordered parts for refrigerator. Replaced rc door and all is working properly at this time. No leaks were found at time of service.

"Arrived on site for a range that is flashing and beeping. Inspected unit and work area. The customer advised that the unit would be up nonstop regardless of whether they unplugged it or not. Found the unit unplugged prior to service. Plug the unit in and could not replicate the issue. Ran it through diagnostics on both ovens and only found one error code on the left side oven indicating an F6 E4 (ACU/UI mismatch) error code. Per the text sheet, was advised to Lear the ode and power cycle the unit. It advised to check to see if the error persisted within 10 to 15 minutes. Over the course of 45 minutes, was unable to replicate the issue again. It advised that if the air did not appear again the issue had been resolved. The customer also complained about the right oven door not being a soft-close door. I did not see anything on the text sheet advising about the right hand door being a soft close door. I called Whirlpool Techline and spoke to Brandon SR# 7735947132. He advised that the right hand door is just a normal oven door and that the left-hand door is the only soft close door on this unit. Advice to make no further repairs. Call complete."

Arrived on site for a refrigerator that is too cold in the freezer. Inspected unit and work area. The customer advised that they had an issue with their filter light not turning off to spite replacing the filter and was unsure how t adjut her temperature in her freezer. Show the customer how to remove their order filter or replace filter light as well as how do you adjust the temperature on a refrigerator. The unit is working as designed. Call complete.

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the dispenser motor and tested the unit. Working operate as designed. Call complete.

Arrived on site for no lights. Diagnosed a defective led module per service pointer removed all leds installed updated led modules all leds working as designed autho S84638

Arrived on site and replaced previously diagnosed compressor. Vacuumed system down and charged to specs. Unit currently working as designed. No signs of refrigerant leak. Job complete.

Arrived on site for refrigerator making a loud noise. Upon arrival confirmed issue and noise complaint coming from dampener motor. Customer also provided video evidence of issue also. Replaced dampener and ran test 3 in diagnostics. Found noise complaint gone and unti working as designed. Call complete

Arrived on site and replaced previously diagnosed UI board. Unit currently working as designed. No leaks detected. Job complete.

"Arrived on site to replace previously diagnosed RC door, replaced door and tested unit , door is sealing good, door is in perfect order, job complete"

Arrived on site. Noise is due to evaporator fan running to circulate air through system while compressor is not running

"WFG975H0HZ1 Arrived to inspect clicking and gas odor. Upon initial discussion with the customer, they told me the odor they thought was potentially gas, was actually another chemical used within the home on an unrelated item and had figured that out prior to our arrival. There was also concern of a clicking noise. I tested the unit through a 350?F bake to ensure operation and it heated and cycled as designed with the following temperatures: initial preheat claimed at 374 and climbed to 385 before cycling off, which is expected. Cycling temperatures were 349, 387, 346, 384, 343, 382. The average being nearly 15? too warm, I discussed with the customer and set it at -10 and provided instruction on how to change if needed. The prior low temperature-use clicking did not come back and all operations were normal and as expected. The sound heard was the ticking from the normal expansion and contraction heard through the baking cycle and I advised the customer it is normal. The unit ignited every time on the first audible spark. No gas leaks detected during service. Per service notes, I contacted the MFG Safety line hand reported my findings. MfrRef # 7735908817"

"Arrived on site to inspect refrigerator lights not working and the open door indicator coming on & off. Upon further inspection, I found the RC lights not turning on when the doo is open and the open door indicator staying on after the doors have been closed. I cycled power to the unit and found that the controls had not been reset at the previous repair. Also, I found digits missing or fading on the UI. I removed and replaced the UI and retested the unit and it is operating as designed. No water leaks observed during service, job completed."

"Arrived on site to test unit for noise, tested unit found noise coming from fail bearing, wheel ceased up and made a flat spot on rubber, replaced all parts in repair kit, tested unit, noise is now gone unit is running as designed, job complete"

Arrived on site to test unit for unit not getting water. Test unit and found water turned off under sink. Turned water on test unit and unit test good job complete.

"Arrived on site replace previously diagnosed control and drain pump, replaced parts and tested, all components are activating properly, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for damaged door, tested unit found damage on top left corner, replaced door and tested, customer approved, job completed"

"Arrived on site to test unit for buzzing noise, tested unit found shift actuator not disengaging properly causing motor to buzz, replaced actuator and tested, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for squeaking noise, tested unit found a loud screeching noise comes and goes at spin, removed cam and found oil leaking inside, previous company attempted to fix with a tighter belt which is not correct, replaced gear case, cam, belt and shift actuator as precautionary, tested unit, unit is now running as designed, no leaks detected job complete"

"Arrived on site to test unit for melted spray arm, tested unit found spray arm has popped off during cycle and melted on the heating element, element or tub was not damaged call safety to report findings, got authorization to proceed with repair, replaced spray arm tested unit, unit is now functioning properly, no leaks detected job complete"

"Arrived on site to test unit for not starting. Found thermal and cutoffs were bad. Replaced fuses, unit now working as designed. Job complete."

Arrived onsite for a dishwasher that leaks water at the front left corner. I pulled the machine out and checked the rails and looked for water trails finding none. I ran the diagnostics cycle and found a couple of drops of water dripped from the left side under the door. I found the door seal leaking at the top left corner and water running down the door jamb and dripping. I replaced the door gasket and retested. The dishwasher no longer leaked. The unit is working as designed. Call complete.

"Arrived onsite for icemaker machine not working. On inspection the unit had no power, on further inspection found that the power to the pump was not seated all the way. Once it was plugged in securely the unit powered backup. The unit is operating as designed and there was no water leak detected during service."

Arriving onsite for broken glass in oven. Installed glass and tested unit. Oven working as designed.

"Arrived onsite for a oven that is having Internet issues where the royal function would turn itself off, and the unit would be on its own with no one pushing buttons. Upon arrival I I put unit into broil and monitored it for about 15 minutes and found no issues through speaking with customer. He said he usually starts beeping after dinner and after they cleaned the unit I performed a few more tests and cannot get the feeling to happen due to the units intermittent behavior I replace to the control and advise the customer to be careful when cleaning the unit if they are using soap and water to keep moisture/water away from the keypad as best as they possible we can. Job complete."

Arrived on site for a DW with a top rack that has fallen off. Upon inspection I found that the rack adjusters broken. I replaced them and tested unit and found unit operating as designed.

Arrived on site to test unit for F2E2 error code. Replaced control board and ui test unit and unit test good job complete.

Arrived on site to test unit for unit not draining. Test unit and found clogged drain hose. Cleared drain hose test unit and unit test good job complete.

Arrived on site to test unit for unit not starting. Test unit and found unit not draining. Removed drain pump and found glass stuck in drain pump. Removed glass test unit and unit test good job complete.

Arrived onsite for a DW with a top rack that has fallen off. Upon inspection I found that the rack adjusters were broken. I replace them and tested unit and found unit operating as designed

Arrived on site to test unit for damaged handle. Replaced handle test unit and unit test good job complete.

"Arrived on site for dishwasher, inspected unit and work area. Installed new sump and motor and tested. Unit is now operating as designed. No leaks where observed during service."

"Arrived on site for microwave, inspected unit and work area. Removed unit from wall and disassembled. Tested the fuse and found it open. Replaced the filter board and unit is now operating as designed. Job completed."

"Arrived on site for microwave. Inspected unit and work area. Customers complaint was no power once again. Removed unit from wall and found that the fuse was blown. Replaced fuse and interlocks and tested, unit is operating as expected. Job completed."

"Arrived on site for washer, inspected unit and work area. Customers complaint was not washing once the load was started. Tested unit in diagnostics and found the hot water not coming in to unit. Found that the water valve from the apartment is defective. Advised maintenance to replace hot water valve. Unit is operating as designed. No leaks where observed during service. Job completed."

Arrived on site to replace previously ordered parts for microwave. Replaced control and tested unit. Found all is functioning properly at this time.

"Arrived on site to diagnose a dryer with wrong name on door. Found maytag badge on whirlpool dryer door, and replaced door panel and badge. All is now marked properly and job is complete."

"Arrived on site to follow up on icemaker not producing. Installed new Icemaker in unit. As soon as I installed the icemaker cycled. Verified proper fill and function. Thermistor cover broke off, thermistor had a loose connection as well. Used solder seals to redo thermistor connections. Unit working as designed at this time.ordrng 1 WP67003924 (Thermistor cover)"

Arrived on site to install harness customer was sent. Disassembled unit and install parts.Tested unit and found while on test mode unit started to make loud scraping noises. Found the cam had broken. Im ordering a new part. No leaks where present at the rime of service. Customer would like to be on sooner service if possible. ; ordrng 1 W10721967 (Cam)

"Arrived on site for range, inspected unit and work area. Customers complaint was bake would not ignite properly. Replaced igniter and still would not ignite. Im ordering a bake burner and another igniter. ordrng 1 W10764654 (Bake burner) and 1 WPW10324262 (Bake igniter)"

"Arrived on to install previously diagnosed parts. Upon arrival I installed the new ice maker and found that the ice maker is now operating as designed, but I ordered the wrong side door gasket needed W10830055 office to reschedule. ; ordrng 1 W10830055 (Rh GASKET-FIP)"

"Arrived on site to inspect dishwasher not operating properly. Upon further inspection, the customer advised that they turn the unit on and after approximately one minute, itll shut off. I placed the unit in diagnostics showing error code F7E2-motor failure. I cleared the code and continued with testing and when the motor was to come on, the unit shut down and drained the water out. Also, in the beginning when the drain pump comes on, it struggled to operate as if something was stuck inside. I advised the customer of my findings. I am ordering the sump/motor assembly and CNOTE-2 HR JOB and office to schedule return service. No water leaks observed during service.; ordrng 1 W11460946 (Sump/motor assembly) and 1 CNOTE (2 HR JOB) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"

"Arrived on site to inspect dishwasher with rust on the rack. Upon further inspection, I found, on the upper rack, the protective cover had rubbed off and the rack is rusting. There were several on the top rack. Once I had the top rack removed and replaced, I found rust spots on the lower rack.ordrng 1 W10161215 (Lower rack)"

Arrived onsite for failed console f2 errors. Advised customer that the console would need to be replaced. Ordering console to repair. All else checks good. Office to reschedule due to part availability ; ordrng 1 W11451765 (Console)

Arrived on site to test unit for no ice production. Found ice maker broken. Needing ice maker. Office to reschedule. ; ordrng 1 W10873791 (Ice maker)

"Arrived on site to replace previously diagnosed condenser motor. Noticed countertop is sitting directly on unit. Advised customer of gap from cabinets to counter top, countertop is not shimmed and if forced out I do not want to be responsible for damaged countertop and back splash tile. Advised contractor would need to either correct counter top height and/or remove appliance from space. Customer would contact us. ; O-emld tckt"

Arrived onsite to install previously diagnosed parts. On inspection found that the parts were not going to fix the issue. On further inspection found that the tub was warped in cause the rack to hit the water inlet vent. Ordering tub W10909756. Office to schedule customer when part arrives. ; ordrng 1 W10909756 (Tub)

Arrived on site to diagnose a griddle that is not heating. Found L2 not closing in infinite switch and it will need to be replaced to complete repairs. Office to set return appointment. ; ordrng 1 W11095650 (Switch)

Arrived on site for a refrigerator that has a loose gasket and is frosting up in the freezer section. Inspected unit and worked area. Did confirm the customers complaint and replace the freezer door gasket. Found that the edging on the door that the gasket fits onto was too big for the gasket sent out and partially tore the gasket. Ordering a new freezer door and the office will need to contact the customer about a return date due to an out of stock and PSP item.; ordrng 1 LW10913113 (Stainless door)

Arrived on site for no ice. Ran diagnostics E5error code on icemaker failed thermistor ordering icemaker talked to manager appliance express will cover part due to issues from previous visits ; ordrng 1 W11579560 (Icemaker)

"Arrived on site for no cool. At time of visit customer had unit powered off. Powered unit on ran diagnostics,compressor powered on no cool during cool test ordering evaporators and compressor advised customer to let unit run for 48 hrs if starts cooling correctly to call into office to rediagnose ; ordrng 1 W11291123 (Ff evaporator) and 1 W11592010 (Compressor) and 1 W11575001 (3 way valve) and 1 W11099748 (Frz evaporator.) and 1 W11506635 (Access valve) and 1 w10843121 (Drier)"

Arrived on site for a refrigerator that is not making ice and is not cooling properly in the freezer section. Inspected unit and work area. Found the freezer sitting at 18?F and the evaporator fan making a noise. Checked the evaporator and found a big old ice ball on the right hand side at the Tube leading into the evaporator. This would indicate a restriction or a leak. Ordering all sealed system components in the office will need to contact the customer about a return date due to limited parts availability and need to schedule for three hours on the return trip.; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Drier) and 1 W11598434 (Evaporator) and 1 W11506620 (Coupler evap) and 1 W11506635 (Access valve) and 1 NITROGEN (NITROGEN) and 1 R600kit (R600 kit)

Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the wire harness and tested the unit. Found that the unit would still not drain. Checked resistance through the drain pump from the control and found it open. Checked resistance at the drain pump and found 19.6 ohms of resistance. Checked continuity through the wire harness and found continuity on the blue wire but not on the black and white wire leading back to the control. The unit will need a new wire harness for repair. Re-ordering the wire harness in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11652038 (Wire harness)

Arrived on site to diagnose washer that is leaking water in the drum. Examined unit and found the steam valve is dripping nonstop even when unit is not in use. Ordering new steam valve to resolve drip.

"WRX986SIHZ03 Arrived to inspect noise. The customer presented a recording and the unit was making a fast vibration noise, similar to a fan making contact with ice, or a lower unit area vibration. The ice was also wet in appearance and clumps within a few days and has to be dumped out. The RC and FC fans operated as expected within service test mode, but the ice maker fan pulsed for the first 30 seconds of testing, finally reaching full speed and flow. The mullion would not operate smoothly and there was moisture collecting at the lower part, indicating excessive air leaking and airflow. I was able to correct the vibration issue via tube anchoring and sound deadening pads. The mullion and ice box fan will require additional parts and the ice chute guide requires replacement as well. No leaks observed during service. Tech GCO.; ordrng 1 W10846539 (Ice Box Fan) and 1 W11025614 (Mullion) and 1 WPW10435760 (Guide, Ice) and 1 GCO (GCO)"

"Arrived onsite for a dryer that is not starting it just buzzes. Upon inspection I found that the motor was seized up, caused by the blower wheel, running into the housing because the motor shaft is bent. I am ordering the blower wheel the housing and the motor scheduled; ordrng 1 279827 (MOTOR-DRVE) and 1 WP694089 (WHEEL) and 1 WP8577230 (HOUSING)"

Arrived on site to test unit for no power crest unit and found outlet getting 120v. Test fuse and found opened fuse at filter board. Replaced fuse test unit and found bad control board. Ordering new board and display board. Rescheduled ; ordrng 1 W11545876 (Control board) and 1 W11192682 (Display board)

"Arrived on site to install parts previously diagnosed. Installed new door tub seal and CX had found that there was a part left behind from last visit, the upper rack track needs to be replaced on the left because its broken. Im ordering parts and reschedule to return . no leaks where observed during service. ; ordrng 1 W11579562 (Track) and 1 W11596053 (Track)"

Arrived on site for refrigerator leaking water. Upon arrival confirmed issue and found defrost drain line clogged. Also found fill line behind fridge not fully connected and slowly leaking. removed clog and tightened line down properly. Found leaks gone and unit working as designed. Call complete

Arrived on site for refrigerator with lights out. Inspected unit and work area. Found bad freezer light module. Replaced it with new module covered under S191AQ Parts (Only Parts Listed Below)

"Arrived on site for dishwasher, inspected unit and work area. Installed new pump and tested. Unit is now operating as designed. No leaks where observed during service. Job completed.

Arrived on site to test unit for oven not working. Test unit and couldnt remove bottom drawer. Found regulator broken and frame damaged. Called Techline. SR#7735947288

"GSD2100V65WW Arrived to inspect draining issue. I found the original installers did not correctly route the drain line and there was no anti-drain back loop in the installation. I was able to secure the drain line higher than the sink level to correct the issue.

"WRX735SDBM00 Arrived to instal previously diagnosed and ordered part. I removed and replaced the door gasket after re-forming via heat. The seal was greatly improved and I corrected an outward Len at the top of the unit, which caused all of the doors to operated as designed. No leaks observed during service.

Arrived onsite for a wall oven that stopped during self clean and the door remained lock. The customer replaced the TOD thinking that was the issue and I tested the old TOD and found it still good. I found the thermal fuse open. I found the door gasket in good shape but completely flattened that cause the issue.. I replaced the fuse and tested the oven. All is working as designed. Call complete.

"Arrived on site tested water dispenser weak flow,diagnosed a defective filter head,replaced filter head checked all water connections no leaks,tested water dispenser good water flow with new filter head.

"Arrived on site for water leaking. Found frozen drain,removed all ice from drain flushed drain tube checked water flow good.

"Arrived on site to test unit for no power, tested unit found control receiving power and sending power to console but it is unresponsive

Arrived onsite and found unit operating with failed water sensor cutoff function. All hoses correctly in place. Found unit operating with failed spin function also. Possible shorts in the timer function but multiple failures

Arrived onsite and found unit operating with mildew stained bellow. Replaced bellow and leak tested. Unit is working as designed without leaking. All checks good.

"Arrived on site to replace previously diagnosed water valve, replaced valve and removed ice buildup in freezer, ran diagnostics cycle, ice maker completed cycle and filled with water, unit is now running as designed, no leaks detected job complete"

"KDTE104ESS1 Arrived to inspect unit not washing. I entered service test mode and found an 8-1 code stored in memory and I cleared for testing. The unit filled and then when the circulation pump attempted to operate, it would just hum. I removed and replaced the failed sump assembly and tested. The unit regained all functions and operated as designed. No leaks observed during service.

"Arrived on site to inspect washer making noises and not spinning. Upon further inspection, I found water in basket and I placed the unit in diagnostics and attempted to drain the water. The unit failed to drain. I tilted the unit back and inspected underneath and found gearcase oil on the belt, cam, actuator and pulley shield. I attempted to test the unit manually and when I tested the spin cycle, I could hear the capacitor making an odd noise and then when the unit began to spin, I could hear the cam gears badly grinding.

Arrived on site to test unit for no power. Test unit and found bad fuse. Replaced fuse. Test unit and unit test good job complete.

"Arrived on site. Installed defrost timer powered unit on compressor powered on,heat from discharged tube advised customer to let unit run for 24hrs.

"Arrived on site for no,ice. Ran diagnostics all test passed found broken wire on grid cutter,replaced defective grid cutter.

"Arrived onsite for washer not draining. On inspection found water in the tub, put the unit in test mode and engaged the drain pump. The pump did not come on tested the voltage at the the pump and there was not 120vac , tested at the control and there was voltage to the control board but not the pins of the pump. Ohmed out the harness it was good. When I took the pump out of the box the main hose connection was busted off.

Arrived on site for washer. Inspected unit and work area. Customers complaint was lid lock was broken inspected unit and found that the lid lock would need to be replaced.

"Arrived on site for dishwasher, inspected unit and work area. Customers complaint was unit had mold. Inspected unit and found filters dirty. I cleaned them with hot water and advised customer to do up to 8 cycles to clean out all mold 4 with afresh and 4 with no afresh added. Ran diagnostics and tested unit is operating as designed with no error codes. No leaks where observed during service.

"Arrived on site to diagnose refrigerator that has issues with door closing due to mullion failure. Found the spring on the mullion had broken off on the top, causing failure. Replaced mullion and tested. Verified proper operation

"Arrived on site for dryer not starting. On inspection found that the motor has a short in the starting bindings 0 ohms reading. There was no powe from p9 pin 2 to,the motor m4.

Arrived on site to diagnose a washer that is not cycling properly. Found cold water shutoff on wall not opening properly and issue is plumbing related. Customer will need to fix plumbing issue. No leaks were found at time of service.

Arrived on site to test unit for oven portion not heating and staying in LO. Tested unit to 350 with no issues. Unit is currently working as designed. Advised customer to monitor and if issue persists recommend replacing control(WPW10453975).

Arrived onsite and found unit operating with failing power supply switch. Verified problem and replicated symptoms. Service the switch and replaced. Unit is now operating as designed. Replaced all trim and covers to proper position

Arrived on site. Found a defective led module per service pointer removed all leds installed updated led modules. Autho S84638 ; used 4 W11632139 (Led module) from stock

"Arrived onsite for a cooktop that has orange flames, upon inspection I found that the foams were orange. Upon further inspection I found that the orifices where dirty I cleaned them and tested the unit and found unit operating as designed."

"Arrived on site for ice build up in freezer found excessive play in upper freezer door hinge,found screw holes under hinge stripped able to remove 2 screws by hand. Called tech support per tech support customer needs to contact whirlpool customer service with SR#SR#7735936526"

"Arrived on site test unit for not functioning properly, tested unit found rack wheels has popped out off and not gliding properly, adjusted wheels and tested unit is now functioning properly, ran through diagnostics cycle, all components working properly no leaks detected job complete"

Arrived onsite for a ice machine to replace the previous diagnosed parts. I replaced the screw cover and the recirculating pump. I tested the unit and all is working as designed. There were no water leaks present at the time of service. Call complete.

"Arrived on site for washer Hey hey come on come on mama spot not allowing fabric softener dispenser to work. Upon further inspection, I found that the dispenser drain cup Had come out of place and needed to be readjusted in order to properly allow water to siphon out of dispenser cup. Found no leaks during repairs in unit working as designed. Call complete."

Arrived on site for microwave not turning on surface bulb or vent fan. Upon arrival confirmed issue. Found control panel not responsive on fan or light modes. Replaced control board and found fan motor working as designed. Also recommended to customer to replaced bulb due to it burn8 g out from control issue.

Arrived on site for washer not spinning cloths out all the way. Upon arrival found no errors. Found cause of failure was washer not being lvl and causing unit not to get to speed. Releveled unit and found washer working as designed. Call complete

Arrived on site for dryer needing previously diagnosed fuse harness. Upon arrival reconfirmed issue and installed required part. Found unit working as designed with no failures. Call complete