We serviced a
MAYTAG WASHER
Model MVW7230HC1
Near Hutto, TX 78634
Joe Z
Job Details: 04/22/2024
"Arrived on site for not filling with water correctly, upon arrival ran diagnostics and get error code F0-E3 over load. Ran diagnostics components test and all components operate correctly. Ran a Normal/Regular cycle. Unit began to fill correctly. Contacted techline for assistance. Spoke with Adrain. Found Extra power button is on and should be off during normal wash loads unless customer is trying to remove stains . Tech pointed out service pointer W11499341. SR# 7738937951 unit is operating as designed. No parts needed. No leaks present. Job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Liberty Hill, TX 78642
Maurice R
Job Details: 04/22/2024
"Arrived onsite for water not dispensing enough water for washing. On inspection the unit was set for auto sensing for water. I saw that the unit was not connected to WiFi, I informed the customer that how WP sends the new firmware down to the unit. I put the unit on normal and started a load very little water came in and it was slow and not enough to start a small load. Turn it to quick wash and it but more water in then the normal setting did. I set the water setting to max fill and informed the customer that she might need to change the settings if to much water starts to come in. No water leaks are detected during service."
We serviced a
WHIRLPOOL COOKTOP
Model WFG515S0MS0
Near Leander, TX 78641
Wesley
Job Details: 04/22/2024
Arrived onsite for adjustments needed on cooktop valves for proper low simmer. Also bake and broil orifice conversions needed for proper operation. Broil ignition stem overheating and shutting off broil prematurely. No parts used. Ordering LP conversions for oven to complete. ; ordrng 1 WPW10400495 (LP bake) and 1 W10758273 (Lp broil)
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Georgetown, TX 78628
Lou
Job Details: 04/22/2024
"Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested the cooktop burners and found the back left and back center burners flames turn off in low setting and the front right burner is taking too long to ignite. I adjusted the front right burner per service pointer W11643965 and retested and it is operating as designed. I adjusted the flames for the back left and center burners and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2651KES
Near Harker Heights, TX 76548
David Z
Job Details: 04/22/2024
"Arrived on site to diagnose refrigerator that is losing cool in both compartments. Examined unit and found no frost pattern on evap, and freezer will not drop below 30 degrees at all. Items thawing out, and RC is also getting warm. Compressor running on high constantly. Unit has a frost buildup on the left side of the evap area, but it's not from defrost, likely a restriction in the SS. Ordering sealed system parts and submitting for review. Unit is fairly old and starting to show signs of rust in things like the evap drip pan. ; ordrng 1 W10160407 (Compressor) and 1 12001940 (Evaporator kit) and 1 Wpw10143759 (Dryer) and 1 W11506635 (Access Valve)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Austin, TX 78732
Matthew
Job Details: 04/22/2024
"Arrived on site to replace faulty part. Upon arrival, we replaced fill tube heater. Upon further testing, we noticed water dispenser pressure was low. Customer bought new filter and replaced. Customer mentioned about home water pressure was corrected sometime in the past where the neighborhood water pressure was reading 180 PSI. In result, a reducer valve was installed on the refrigerator by LM on 6/22/22. The water pressure for home was corrected so overtime the water pressure to the refrigerator started to reduce lower than average. Bypassed reducer valve per customers request and installed a straight fitting. Retested water dispenser and fill tube and now unit is functioning as design. No leak present at this time. Customer will monitor the ice maker to see if it makes a full bucket within 24 hours. Job complete. W11366500 fill tube heater"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Austin, TX 78749
Tim M
Job Details: 04/22/2024
"Arrived on site to test unit for noise. Customer stated ever since they bought it, unit would make noise for a couple hours and stop for a couple hours. Few days ago unit stopped making that noise and has not returned. Activated all components in diagnostics, failed to mimic the noise. Also noticed IM is not filling when cycling. Contacted techline to document SR#7738934987, per tech-line recommendation will need to return with valve for IM issue and replace evaporator fan motor as precautionary. No parts installed, ordering part, rescheduled for 04/29.; ordrng 1 W11455388 (Valve)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ4
Near Dripping Springs, TX 78620
Andrey
Job Details: 04/22/2024
"Arrived on site to test unit for bottom oven tray bubbling, tested unit found enamel peeling off, customer stated that it happened after cleaning cycle, replaced tray unit is now functioning as designed, job completed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GS6SHAXMB00
Near Round Rock, TX 78681
Scott
Job Details: 04/22/2024
"Arrived on site for fridge cooling issues . Found both sections room temp . No frost on evap. Getting correct voltage to relay . Amp draw is 5-6 . Fans are working . Ordering compressor (134a) ,service port ,uv drier ,evap, weigh 3 hrs . No water leaks detected at time of service ; ordrng 1 W10309994 (Compressor) and 1 WP2188823 (Evap) and 1 Serviceport and 1 Uvdrier and 1 Autho and 1 Weigh3hrs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Killeen, TX 76542
Sterling
Job Details: 04/22/2024
"On arrival verified complaint of not cooling. Found no frost pattern. Compressor is short cycling and seized up. Cap tube is copper. Ordering compressor, nitrogen, filter drier, and access valve. Office to reschedule for SS repair. No parts installed at this time ; ordrng 1 WPW10466675 (Compressor) and 1 wpw10143759 (Uv drier) and 1 w11506635 (Access valve) and 1 Nitrogen (Nitrogen)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Georgetown, TX 78626
Lou
Job Details: 04/22/2024
"Arrived on site to inspect range cooktop burner leaking gas. Upon further inspection, I tested the burners and found the front left burner not igniting and gas leaking from the burner. I found the ignitor had dropped down and not seated properly due to the ignitor clip falling off the ignitor. I reseated the ignitor to the orifice holder and retested the cooktop burners and the unit is operating as designed. Also while testing,I found one of the cooktop valve knob stems,was broken. I recommended the customer contact the manufacturer to discuss replacement. No gas leaks detected at the end of service, job completed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Round Rock, TX 78664
Scott
Job Details: 04/22/2024
Arrived on site for poor wash performance. Found little wash water going out of upper spray . Replaced sump and motor . Ran diagnostics all checked normal. No water leaks detected at time of service . Job completed
We serviced a
WHIRLPOOL DRYER
Model WED8127LC0
Near Crawford, TX 76638
Jonathan M
Job Details: 04/22/2024
"Arrived on site for a dryer that is taking a long time to dry clothes. Inspected unit and work area. The customer explained that the unit does heat and tumble but that it is taking her three hours to dry clothes in the dryer. The customer had a load inside of the dryer, and when I opened it, I felt, a gusher of heat coming from the dryer after about five seconds, indicating an airflow issue. I checked behind the dryer and found the vent hose was crunched and on itself causing an airflow issue. I showed the customer the issue and asked if they ever had the dryer vents cleaned. She stated that they had never done that before. I advise the customer that she may need to switch vent hoses to a periscope style dryer vent and potentially get her vents cleaned to ensure that this does not continue to cause problems. The unit is working an operating as designed. Call complete."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS00
Near Austin, TX 78759
Wesley
Job Details: 04/22/2024
Arrived onsite for condensation around the ice box. Provided AEX instruct following previous repairs. Advised that the condensation is not related to control failure nor a pre indicator but rather a possibility with the fresh food ice box design. Advised that the prescribed mitigating procedures had already been taken and there was no recommended repair at this time. All else checks good. No parts installed.
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ5
Near Hutto, TX 78634
Joe Z
Job Details: 04/22/2024
"Arrived on site to install previously ordered parts. Replaced Fan blower W11620737 and control W11620680. Test unit by preheating oven to 350. Observed once Unit preheat temperature reached 155, the blower turned on. Unit is operating as designed. No gas leaks present at this time. Job complete"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Fort Cavazos, TX 76544
Tyler
Job Details: 04/22/2024
Arrived on site for dryer not turning on. Upon arrival confirmed issue and found wp33392519 thermal fuse broken. Found element not grounded and at 9.6ohms. Found vent cleared in home and then found thermostat wp3387134 also bad. Replaced both parts and tested unit. Found heating cycling as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model DU915PWPQ0
Near Harker Heights, TX 76548
David Z
Job Details: 04/22/2024
Arrived on site to diagnose dishwasher that was not washing dishes or filling. Tested unit and found no water entering or pumping. I found the float switch was stuck up and stiff due to having buildup / crud unit it. I freed the float switch and was able to get the unit to work correctly. Verified proper operation. No parts needed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Austin, TX 78744
Ryan B
Job Details: 04/22/2024
Arrived on site to inspect unit for not cooling properly in FC and making loud noise. Upon closer inspection found ice build up in freezer compartment. Also found right track broken not allowing door to shut properly. Ordering track and set to return 4/30/24; ordrng 1 W11241268 (Right fc door bracket)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Georgetown, TX 78633
Lou
Job Details: 04/22/2024
"Arrived on site to inspect wall oven microwave combo unit error codes. Upon further inspection, I tested the microwave with my tester and found it not heating and after approximately ten seconds of use, the error code F1E5-inverter failure appeared on the panel display. I pulled the unit out and inspected the magnetron and inverter board and removed and replaced both parts and retested. Unit is operating as designed. I reassembled the unit and placed the unit in diagnostics and cleared the code and retested and for one minute and unit continues to operate as designed. Job completed."
We serviced a
WHIRLPOOL OVEN
Model NOTAVAILABLE
Near Temple, TX 76502
David Z
Job Details: 04/22/2024
"Arrived on site to diagnose range that was not heating. Examined unit and confirmed elements are not energizing when powered on. Found good voltage. Traced wires in control and found control burnt out around a couple wires / and the board. Unit does not have a model / serial tag, and there is no part number stamped on the board to use. Advised office we can not identify the unit. Claims will report to third party team. ; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Kempner, TX 76539
Tyler
Job Details: 04/22/2024
"Arrived on site for washer making a loud noise, upon arrival confirmed noise during spin and found cam loose on gearcase. Replaced cam w11158175 and found noise no longer present. Call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Austin, TX 78753
Wesley
Job Details: 04/22/2024
Arrived onsite and found unit pump jammed from lingering debris. Replaced the pump again. Unit is now operating as designed. Advised customer on repair. All checks good. W11497943
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Round Rock, TX 78681
Paul
Job Details: 04/22/2024
Arrived onsite for a refrigerator that is not making ice. I found the FC at -7 degrees and the ice box at 5 degrees. I found an E5 failed icemaker thermistor error. I ran a harvest and a fill. Both completed working as designed. I replaced the icemaker. Call complete. Installed W11658802 ICEMAKER.
We serviced a
MAYTAG FREEZER
Model MZF34X16DW09
Near Horseshoe Bay, TX 78657
Gerry C
Job Details: 04/22/2024
"MZF34X16DW09 Arrkved to inspect cooling issue. I found the compressor would not start and made an electrical, grinding noise. A second start device did not correct the issue and the rotor was locked. Office to order sealed system part and contact he uncertain to arrange return service. No water connections to unit. Please se allow two hours for all copper, R600a system service.; ordrng 1 W11547313 (Compressor) and 1 W10913906 (Service Port) and 1 WPW10143759 (Dye Drier) and 1 2HourService (Sealed System) and 1 R600a (All Copper)"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Blanco, TX 78606
Andrew
Job Details: 04/22/2024
Arrived on site to test unit for not cooling properly. Found evap completely frosted over. Ran diagnostics and found in service test 140 software is 20_00_00. According to service pointer software is up to date. Found evap motor engaging. Put unit into defrost and was unable to get defrost heater to engage. Recommend heater replacement. Ordering additional parts to ensure completion on return visit. Office to reschedule. Requesting 2hrs on return visit. ; ordrng 1 W11626107 (Defrost heater) and 2 WP2188820 (Thermistor)s and 1 W11629268 (Evap thermistor)
We serviced a
MAYTAG DRYER
Model MGD5630HC4
Near Round Rock, TX 78665
Joe Z
Job Details: 04/22/2024
Arrived on site to install previously ordered part. Replaced igniter 279311. Test unit and is operating as designed. No gas leaks present at this time. Did airflow test and passed. Job complete
We serviced a
GE REFRIGERATOR
Model GNE29GGHDWW
Near Georgetown, TX 78628
Wesley
Job Details: 04/22/2024
Arrived onsite for symptoms of normal environmental condensation that self corrected. Heat treated seals amd advised customer on findings. No charge AEX warranty same symtpom. No parts.
We serviced a
WHIRLPOOL OVEN
Model WOES3030LS00
Near Leander, TX 78641
Wesley
Job Details: 04/22/2024
Arrived onsite and found unit operating with tripping breaker during preheat. Used hi heat dehydration method with long broil to set up unit for proper operation. Was an advised that a non gfci breaker was used during testing by builder and did not cause tripping. Unit did not trip following long broil.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Georgetown, TX 78628
Wesley
Job Details: 04/22/2024
Arrived onsite and found unit operating with failed water flow function. Replaced the resevoir due to symptom of worn filter housing. Also recommended that the filter must be replaced. W11346622
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Liberty Hill, TX 78642
Gerry C
Job Details: 04/22/2024
"WOS31ES0JS20 Arrivedto inspect error code and non-operation. I found the F3E0 and discovered the mirror-shaped sensor connector had depressed contacts. After disassembly and reworking of the contacts, the unit resumed full normal function and operated as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Killeen, TX 76543
David Z
Job Details: 04/22/2024
"Arrived on site to diagnose washer that was not spinning out/leaving water. Ran unit and could not get any spin or agitation function. Found error code for shifter and basket speed. Replaced shifter and capacitor and retested. Verified proper operation and function. Repair completed. Parts used - W11481722, W11395618."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Round Rock, TX 78681
Scott
Job Details: 04/22/2024
Arrived on site for UI console peeling . Found console overlay coming off console and some moisture in buttons . Replaced UI console W11660284. Ran diagnostics all checked normal. No water leaks detected at time of service . Job complete .
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBSD708MPS00
Near Austin, TX 78731
Matthew
Job Details: 04/22/2024
Arrived on site for ice dispenser and bucket broken. Upon arrival we noticed ice bucket failed and its not ejecting ice. Replaced ice container and now ice is ejecting. Unit is now functioning as designed. Job complete. W11574172 container
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73L20AS0
Near Austin, TX 78737
Andrey
Job Details: 04/22/2024
"Arrived on site to test unit for sparking, tested unit found shorted capacitor and diode, replaced capacitor, magnetron and diode and tested u it is now running as designed, job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Marble Falls, TX 78654
Gerry C
Job Details: 04/22/2024
"WDT730HAMZ0 Arrived to install previously diagnosed and ordered parts. I removed and replaced the control, console and vent assembly and tested. The unit operated as designed and no leaks were observed during service."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Leander, TX 78641
Paul
Job Details: 04/22/2024
Arrived onsite for a dishwasher leaking water out of the bottom. I found the pump leaking. I replaced the pump and motor. I tested the dishwasher and found no other leaks at the time of service. Call complete. INSTALLED W11087376.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Marble Falls, TX 78654
Gerry C
Job Details: 04/22/2024
"JFFCC72EHL04 Arrived to inspect door closing issue and noise. The right RC door gasket upper flap was disfigured and causing excessive friction. I am also adding sound pads as required. No leaks observed during service. Please schedule with 410579. W10917313; ordrng 1 W10917313 (Gasket, RC, GY) and 1 Schedulewith410579 (Schedule with 410579)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Leander, TX 78641
Wesley
Job Details: 04/22/2024
Arrived onsite and found unit operating with noise. Identified during testing the customer concerned about normal drain pump noise. All checks good. Advised customer on findings. No parts.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near Temple, TX 76502
David Z
Job Details: 04/22/2024
Arrived on site to diagnose dishwasher that had issues with 2nd level rack. Examined unit and found front right wheel of right adjustors was broken. Replaced right adjustor to resolve. Tested unit and verified all working as designed. Repair completed. Parts Used - W11551430.
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW3
Near Austin, TX 78744
Tim M
Job Details: 04/22/2024
"Arrived on site to replace previously diagnosed parts. Replaced blower wheel (WP697772) and drive motor (W11549461). Tested unit, unit is now running as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDB10
Near Smithville, TX 78957
Ryan B
Job Details: 04/22/2024
Arrived on site to inspect unit for freezing foods over. Thermistor has failed ordering thermistors and will return. Rescheduled for 4/29/24; ordrng 1 W11438736 (Fc thermistor) and 1 WPW10384183 (Thermistor)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Smithville, TX 78957
Ryan B
Job Details: 04/22/2024
"Arrived on site to inspect range for not heating. Upon closer inspection found power cord severed, customer will need to replace power cord. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ17
Near Round Rock, TX 78665
Joe Z
Job Details: 04/22/2024
"Arrived on site for broken light switch, upon arrival inspected unit and found RC light switch has failed. Replaced switch W11123941. Testy unit and is operating as designed. Job complete."
We serviced a
MAYTAG MICROWAVE
Model MVWP575GW0
Near Mart, TX 76664
Jonathan M
Job Details: 04/22/2024
"John site for a washing machine that is not completing cycles. Inspected unit and work area. I ran the unit through diagnostics and found a noise coming from underneath the washer when it was trying to shift into agitation. Found that after it tried to agitate once, the unit was shut off. I came to access underneath and found the shifter stuck in a bind and not shifting properly. I replaced the actuator, Kim, and belt. Test of the unit several times and found the unit working an operating as designed. I did check to see if there was something stuck underneath the basket, but the one of the hub assembly screws was stripped and would not come out of the basket. I did run the unit through multiple tests and found the unit working and operating as designed. I had the customer run a couple loads on the washer and I advised her that I would call her back later in the afternoon. I called the customer back and the customer advised that the unit had washed 3 to 4 cycles without any issue. The unit is working an operating as designed. Call complete. W11212745, W11213879, W10721967"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW
Near Georgetown, TX 78628
Maurice R
Job Details: 04/22/2024
"Arrived onsite for washer making a noise. On inspection I found nothing during the diagnostic cycle. I flipped the unit up found no oil on the unitI pulled the rotor off and pulled the slider off found some marks on the slide. A installed a new slider and clutch into the unit. I leveled the basket to the unit it was touching the rights side of the cabinet, it is centered now to opening of the unit. Informed the customer that his warranty is going to expire in a few days but has 90 days if the same issue comes backup. No water leaks detected during service. W10734521 W10754448"
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Del Valle, TX 78617
Tim M
Job Details: 04/19/2024
"Arrived on site to replace previously diagnosed parts. Upon testing found that the issue is not with the agitator, issue is that the cam is not engaging properly and is making a loud grinding sound. Replaced cam (W10721967) and actuator (W11481722) as precautionary. Tested unit, unit is now running as designed, no leaks detected, job complete."
We serviced a
MAYTAG FREEZER
Model MZF34X20DW07
Near Kingsbury, TX 78638
Andrey
Job Details: 04/19/2024
"Arrived on site to replace previously diagnosed sealed system, noticed that unit is cooling properly, exposed evaporator and found perfect frost pattern, customer stated that unit has been running properly since last repair, spoke to office and since unit has been running good for over a week decided sealed system is not needed at this time, if unit stops to cool then advised customer to call us back, at this time job complete no parts installed"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS3
Near Dripping Springs, TX 78620
Joe Z
Job Details: 04/19/2024
Arrived on site to replace door. Replaced door W11173813. Unit is operating as designed. Job complete
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Austin, TX 78737
Joe Z
Job Details: 04/19/2024
"Arrived on site to replace rusted door. Upon arrival, inspected unit and confirmed rust in several areas. Replaced door. Unit is operating as designed. Job complete"
We serviced a
MAYTAG DRYER
Model MED6230RHW3
Near New Braunfels, TX 78132
Andrew
Job Details: 04/19/2024
Arrived on site to test unit for power failure prompting while in use. Found unit passed a ventilation test. Recommend console replacement. Ordering additional parts to ensure completion. Office to reschedule. ; ordrng 1 W11413566 (Console) and 1 W11525996 (Control) and 1 WP3397659 (Terminal block) and 1 279318 (Terminal kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ10
Near Canyon Lake, TX 78132
Andrew
Job Details: 04/19/2024
Arrived on site and replaced previously diagnosed control and UI board. Compressor now pulling 8amps. Spoke with service management and found no signs of any sealed system issues at this time. Advised customer to monitor. Unit currently working as designed. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Killeen, TX 76542
Sterling
Job Details: 04/19/2024
On arrival verified complaint of unit shaking. Installed prev diag parts for basket. Ran spin cycle and unit no longer shakes calibrated unit operational test is good job completed used 1x w11513243
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Austin, TX 78725
Tim M
Job Details: 04/19/2024
"Arrived on site to replace previously diagnosed basket. Replaced basket (W11513244) and tested unit, unit is running as designed, no leaks detected, job complete."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cedar Park, TX 78613
Miguel
Job Details: 04/19/2024
"Arrived on site with all parts ordered. Removed and replaced gearcase, clutch, slider, stator, rotor, washplate and spanner nut. Reassembled. Calibrated and completed diagnostics. Call complete."
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSS00
Near Georgetown, TX 78628
David Z
Job Details: 04/19/2024
"Arrived on site to diagnose range with FL burner flame too high. Tested unit and found the flame within normal limits, but I did adjusted the valve down to try and lower the flame. Did not see much adjustment with the valve maxed out, and this seemed to be in line with the other burners. Advised on findings and that no further adjustment can be made to change flame height. Call completed."
We serviced a
WHIRLPOOL DRYER
Model WED6620HC2
Near Austin, TX 78738
Joe Z
Job Details: 04/19/2024
"Arrived on site for unit not powering on. Upon arrival,test polarity and have zero voltage fro L1 and L2. Found GFCI breaker has tripped. Restored power and polarity is now correct at terminal block. Test unit and is operating as designed. Job complete. No parts installed."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Georgetown, TX 78626
Gerry C
Job Details: 04/19/2024
"MED4500MW0 Arrived to install ordered part. Prior to replacing the cabinet, I discussed the issue with the customer and they had a recent video of the issue. I was able to determine the prior tapping noise that had matched the drum rotation was gone, but there was an intermittent tapping that was very loud. I discovered the motor mount to be the absolute source of the issue and corrected the mounting. Multiple tests with the customer present, showed the issue fully resolved. Operational test good."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Hutto, TX 78634
Wesley
Job Details: 04/19/2024
"Arrived onsite for unresponsive ui and traced good power to the control, replaced control amd ui due to control mounting stubs broken and control hanging in cavity. Ui unresponsive even with new control. Replaced th ui. All checks good. W11368911 W11305308"
We serviced a
JENN-AIR MICROWAVE
Model JMW2427LM02
Near Georgetown, TX 78633
Gerry C
Job Details: 04/19/2024
"JMW2427LM02 Arrived to inspect microwave issues. I found the microwave would not engage,unless the door was pressed. Attempting to remove the machine from its installation, I found the cabinet sides too tight and catching the outer wall panels, preventing removal. I advised the customer that we will return with all needed parts to attempt the service, but in the event we are unable to remove the machine without damage to the surrounding area, they will need to seek the assistance of a cabinetry professional for assistance with the cabinet. Tech GCO, helper tech and two hours service. ; ordrng 1 W11578578 (Interlock) and 1 W11639552 (MW Inner Door) and 2 W11319474 (MW Hinge)s and 1 GCO (GCO) and 1 2ndTech (2 Techs) and 1 2Hrs (2 Hour Service)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Liberty Hill, TX 78642
David Z
Job Details: 04/19/2024
"Arrived on site to diagnose dishwasher not heating. Was advised the inspector called this in saying that the unit didn't heat the incoming water. I abided the customer this was normal / working as designed. Confirmed with tech line unit will only attempt to raise temp a little during wash cycle, unless high temp options are used. Tested and confirmed Amp draw when appropriate during diagnostic cycle, heater is plugged in. SR7738925981. No parts replaced. Call completed."
We serviced a
WHIRLPOOL RANGE
Model WEE750H0HZ5
Near Georgetown, TX 78633
David Z
Job Details: 04/19/2024
"Arrived on site to diagnose range with dead oven / control. Tested unit and found good voltage and polarity, but dead console. Removed the console and found once I moved it the display came on, likely due to either a pinched or grounded wire. Reassembled and had no further issues with display. If issue returns we need to replace the UI Harness. Repair completed."
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS4
Near New Braunfels, TX 78130
Andrew
Job Details: 04/19/2024
"Arrived on site to test unit for temps being off. Found customer using hanging thermometer and advised against use of hanging thermometers as stated in owners manual. Tested unit at 350, 375, 400, and 425 with no issues. Temps are in range but a bit on the low side. Noticed a bit more than usual heat escaping on top right hand door seal. Recommend door seal and control replacement. Office to reschedule. ; ordrng 1 W11542153 (Door seal)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Pflugerville, TX 78660
Wesley
Job Details: 04/19/2024
Arrived onsite for a broken strike. Replaced the strike and tested. All checks good. W11457841
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Austin, TX 78704
Tim M
Job Details: 04/19/2024
"Arrived on site to test unit for no cool. Upon arrival cabin temperatures were at room temp. Cycled power, compressor did not kick on. Entered diagnostics and activated compressor, heard no click from the start device and compressor did not kick on. Replaced start device, compressor kicked on and shortly after shut off again. Compressor is seized and will need a new compressor, access valve, dye drier and start device. Will order evaporator coil as precautionary. Customer would like an earlier appointment if possible. Unit is r600a. Requesting 2 hours. Ordering parts, rescheduling for 04/25.; ordrng 1 W11580057 (Compressor) and 1 W11579351 (Evaporator coil) and 1 W11506635 (Access valve) and 1 WPW10143759 (Dye drier)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFXS25RYMS4
Near Austin, TX 78747
Tim M
Job Details: 04/19/2024
"Arrived on site to test unit for leak. Inspected unit and found water on the bottom of the RC. Inspected water reservoir, water valve, and tubing. No obvious signs of damage. Ran IM harvest and fill, when IM was filling a leak sprung from the full tube and leaked into the RC. Customer provided fill tube, installed fill tube and tested, unit is now running as designed, no leaks detected. Tried collecting fee by calling and leaving message. Office to try and collect fee. Job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Austin, TX 78753
Ryan B
Job Details: 04/19/2024
"Arrived on site to inspect unit for dent on Fc door. Found dent, replaced door. Used heat gun to form gasket, tested unit, unit is running as intended. No leaks present at this time. Job complete. Used w11575716"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Woodway, TX 76712
Tyler
Job Details: 04/19/2024
Arrived on site for refrigerator leaking water and fc door not closing. Upon arrival confirmed failure and found valve leaking into icemaker and under fc door. Removed ice and installed valve. Tested ice maker and dispenser and found no leaks and door sealing. Call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Leander, TX 78641
Lou
Job Details: 04/19/2024
"Arrived on site to inspect refrigerator freezer ice maker not working. Upon further inspection, I found the ice maker on/off arm in the off position (photo). Lowered the arm and monitored and it is operating as designed. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Woodway, TX 76712
Tyler
Job Details: 04/19/2024
"Arrived on site for washer leaking. Upon arrival found no errors In diagnostics. Found no breaks or fill line, pressure hose, tubes, or drain hose. Ran washer and filled to max lvl but couldnt replicate leak. Releveled unit because tube was leaning to far to the left on arrival. Found unit working as designed. Call complete"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Andice, TX 78628
Miguel
Job Details: 04/19/2024
Arrived on site for washer not working. Showing a error. Entered diagnostics and found f2e3. Cleared and ran diagnostics. Unit stopped at drain pump. Removed wires and pump was at 21 ohms. At control I got no reading. Will need new harness. Part shows out of stock. Office will call to schedule. ; ordrng 1 W11643701 (Harness)
We serviced a
JENN-AIR VENTHOOD
Model JVW0636LS
Near Leander, TX 78641
Lou
Job Details: 04/19/2024
"Arrived on site to install previously diagnosed and ordered parts. Per previous techs diagnosis, I was to remove and replace both sections of the chimney; however, upon arrival, as I was removing the protective film I found both sections were damaged (photos). I notified the office and am ordering both sections again and a CNOTE-INSPECT BEFORE SCHEDULING RETURN SERVICE. ; ordrng 1 W11601127 (Upper chimney) and 1 W11601126 (Lower chimney) and 1 CNOTE (TECH TO INSPECT BEFORE SCHEDULING RETURN SERVICE)"
We serviced a
GE REFRIGERATOR
Model GNE25JYKHFFS
Near Austin, TX 78726
Scott
Job Details: 04/19/2024
Arrived onsite for moisture building up again as before . Didnt find any air gaps on gasket or mullion . No other moisture except for same location . Ordering duct assembly. Call to set return ; ordrng 1 WR14X25128 (Duct assembly)
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Austin, TX 78717
Scott
Job Details: 04/19/2024
"Arrived on site for coil burner tops not heating properly . Getting correct voltage , burners are cycling properly . Did advise customer on newer style coil burners . Reference to service pointer W11354284B. Tenant did mention oven not getting hot enough either . Ran temp checks and adjusted temp 10 degrees hotter . No parts used . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Austin, TX 78724
Matthew
Job Details: 04/19/2024
"Unit in 1815 - Arrived onsite for unit not cooling properly. Inspected and found frost only on end of cap tube to evaporator and no other frost. Took pic, possible restriction. Needs sealed system repair. Spoke to claims and found no sealed system coverage. Maintenance decided to replace unit. Office to collect service visit."
We serviced a
MAYTAG WASHER
Model MHW5630MBK0
Near Belton, TX 76513
Sterling
Job Details: 04/19/2024
"On arrival verified complaint of unit not draining, unit is full of water and stays locked. Started cycle and confirmed unit drains but its in spurts and not much force. Drain hose is installed correctly. Recommend replacing drain pump, unable to locate drain pump in truck. Reordering drain pump. Unable to open door unable to verify mod Ser. Ordering 1x w11458345. No parts used today. Rescheduled for 4/26; ordrng 1 w11458345 (Drain pump)"
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Buda, TX 78610
Tim M
Job Details: 04/19/2024
"Arrived on site to test unit for cycle operation issues. Upon arrival customer stated unit would get stuck on sensing, and when unit did start to fill with water the drain pump would also kick on and it would be stuck in that loop. Inspected pressure hose, found no air leaks in the system which indicate that the issue is the control board is not reading the pressure correctly. Replaced control (W11608056) and tested, unit is now filling properly and going through the stages of the cycle correctly. Unit is now running as designed, no leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Morgan's Point Resort, TX 76513
Sterling
Job Details: 04/19/2024
"On arrival verified complaint of not advancing cycle. Ran error codes and got low flow error, ran component test and found cold valve not activating, Water valves at wall were reduced. Opened valves fullly and ran normal cycle unit still doesnt activate cold valve. Found main not sending voltage to valve. Replaced main board. Operational test is now good. job complete no leaks detected during service. Used w11603810"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS8
Near Austin, TX 78735
Joe Z
Job Details: 04/19/2024
Arrived on site for front left and front right burners take too many clicks to start. Found that the burner caps were on the wrong burner heads. Corrected issue and test. Unit is now operating as designed. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Georgetown, TX 78633
Lou
Job Details: 04/19/2024
"Arrived on site to inspect dishwasher shutting off after approximately five minutes of use. Upon further inspection, I placed the unit in diagnostics showing error code F9E1-drain failure, which is the same error code as previous service. I cleared the code and continued with testing and the unit would intermittently shut down and start back up again. When the drain pump came on, it was very loud. I removed and replaced the sump assembly and retested and the unit is operating as designed. I made recommendations for use and care and no water leaks observed during service. Customer was advised that the unit is currently out of warranty and this repair has a 90 days warranty which will end in May. Job completed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near New Braunfels, TX 78130
Andrew
Job Details: 04/19/2024
Arrived on site to test unit for no ice production and no water dispensing. Found water reservoir was frozen over. Thawed reservoir and turned RC temp up to 40. Customers mother stated they are hardly home all day. Advised customer unit is designed to be opened a certain amount of times throughout the day. Applied permagum to water line entry point through cabinet. Sealed foam evap cover with permagum to prevent excessive cold air on reservoir. Unit is working as designed. No leaks detected. Job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near New Braunfels, TX 78132
Andrew
Job Details: 04/19/2024
"Arrived on site to test unit for leaking. Customer stated they left for 12hrs and returned to a flooded kitchen floor. Customers turn water off to dishwasher and hasnt flooded since. Ran unit and found no signs or indications of any leaks from unit. Dust underneath unit is not disturbed and shows no path or signs of water leakage. Ordering valve and control. Recommend vent, valve, control and gasket replacement. Scheduled for 4/25. ; ordrng 1 W11434044 (Valve) and 1 W11646927 (Control)"
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Florence, TX 76527
David Z
Job Details: 04/19/2024
"Arrived on site to diagnose refrigerator not keeping temp on either compartment. On arrival customer said unit seemed to fluctuate a bit. I checked temps and found freezer at -2 and RC at 35. I advised on properly loading the unit and keeping airflow channels clear. When I checked the gaskets I found all gaskets working properly with no gaps. Advised to follow up if issue persists for more than a day or things spoil and thaw, otherwise unit temps will change when going through defrost / making ice. Call completed."
We serviced a
WHIRLPOOL DRYER
Model LER7646EQ2
Near Round Rock, TX 78665
Wesley
Job Details: 04/19/2024
"Arrived onsite and found unit operating with failed motor centrifugal switch preventing heater function. Replaced the door switch, returning with motor and blower to complete. WP3406107; schdld next appmnt for 4/25 THU !"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ1
Near Austin, TX 78717
Miguel
Job Details: 04/19/2024
Arrived on site for dishwasher not working. Found display is not responding properly or showing letters. Replaced user interface. Ran diagnostics. Cleared f2e1 code. Verified operation. No leaks call complete. W11632709. Found panel is bubbling up. Per office its covered. Ordered and reset for fri am. ; ordrng 1 W11413963 (Panel)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near San Marcos, TX 78666
Leonardo
Job Details: 04/19/2024
Arrived on site to test unit for all burner igniting when try toIgnite one burner. Found unit to be working as designed. Unit only has 1 spark module and they all spark at the same time job complete. No parts used
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC700HPS06
Near Austin, TX 78705
Tim M
Job Details: 04/19/2024
"Arrived on site to test unit for condensation buildup on freezer door. Inspected unit and found vertical mullion is pushed in passed the bottom horizontal mullion causing a sealing issue. Pulled out vertical mullion to make it flush with the horizontal bottom and sealed with silicone. Heated up gasket to reshape it. Unit is now functioning as designed, job complete."
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Austin, TX 78746
Ryan B
Job Details: 04/19/2024
Arrived on site to inspect unit for thumping excessively found tub that had been replaced had holes not punched through as well. Will need to order new tub and return. W11172199. Office to reschedule. ; ordrng 1 W11172199 (Basket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADB0
Near Belton, TX 76513
Sterling
Job Details: 04/19/2024
On arrival verified complaint of unit not starting wash and just sits there. Went to diag mode and found no error codes. Ran diag component test and all components activated correctly. Then ran normal cycle and confirmed proper operation. Unit is currently working as designed. Job complete. No parts installed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Austin, TX 78725
Tim M
Job Details: 04/19/2024
"Arrived on site to test unit for tripping breaker. Ran multiple diagnostic cycles, breaker did not trip. Amps did not exceed 7.2 during the cycle. Breaker is 20amps and unit did not reach its tolerance to trip it. Noticed there are multiple drain hoses using one drain and multiple washers plugged into splitter using 1 dedicated CAFCI and GFCI outlet. Advised customer to run 1 washer plugged directly into the outlet. If breaker trips, replace breaker and run another cycle. If unit still trips the breaker than call the office. If return visit is needed would need to return with drive motor, capacitor, lower harness, control, and suspension. At this time unit is running as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Lorena, TX 76655
Tyler
Job Details: 04/19/2024
"Arrived on site for dishwasher making loud noises. Upon arrival found no errors in diagnostics. Ran a diagnostics cycle then ran a 30 minute normal wash cycle. Couldnt replicate noises from videos customer showed me, found no leaks and motor and spray arms working as designed call complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Austin, TX 78724
Matthew
Job Details: 04/19/2024
Arrived onsite for unit making noise randomly. Ran test and confirmed noise coming from damper. Damper was recently replaced but new part has failed. Replaced damper again. Notified customer that damper is motorized and will have some noise. Moving forward if symptoms persist tech line will need to be contacted. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Buda, TX 78610
Leonardo
Job Details: 04/19/2024
Arrived on site to test unit for oven not working. Test unit and found bad control board. Relaxed board test unit and unit test good job complete. W11258611
We serviced a
KITCHENAID COOKTOP
Model KCGC506JSSOO
Near Liberty Hill, TX 78642
Miguel
Job Details: 04/19/2024
Arrived on site for unit not lighting correctly. Found front left and front right burners did not light properly. Adjusted per Service Pointer - W11643965. Verified operation. Call complete. No parts
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near New Braunfels, TX 78132
Andrew
Job Details: 04/19/2024
Arrived on site to test unit for not cooling properly. Found d compressor pulling .7amps. Frost pattern not forming beyond top two coils. Recommend compressor and evap replacement. Needing 2hrs on return visit. No lock ring needed. Office to reschedule. ; ordrng 1 W11547313 (Compressor) and 1 WPW10143759 (UV) and 1 W11506635 (Access) and 1 W11572047 (Evap)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Lockhart, TX 78644
Andrey
Job Details: 04/19/2024
"Arrived on site to test unit for not advancing, tested unit found water valves closed causing unit to not advance, opened valves and tested, unit is now running as designed, no leaks detected job complete, no parts installed"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS05
Near Hutto, TX 78634
Wesley
Job Details: 04/19/2024
Arrived onsite and found unit operating with failed switch. Replaced switch harness. Unit is now operating as designed. W11561436
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Lockhart, TX 78644
Leonardo
Job Details: 04/19/2024
Arrived on site to test unit for damaged cord. Replaced power cord test unit and unit test good job complete. W10708076
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Austin, TX 78754
Ryan B
Job Details: 04/19/2024
"Arrived on site to inspect unit for having condensation due to poor door seal. Upon closer inspection found seals seating properly and parts of cavity had gap between unit and liner. Also found split in right side of fc gasket. Replaced gasket, used heat gun to form and added silicone to gaps in liner to get rid of warm air entering unit. No leaks present at this time. Unit is running as intended. Job complete. Used 1 W10830274"
We serviced a
GE DRYER
Model GTX42EASJ2WW
Near Lockhart, TX 78644
Andrey
Job Details: 04/19/2024
"Arrived on site to test unit for loud noise, tested unit found a loud rumbling noise coming from blower wheel, exposed and found a chunk of lint stuck one side of the blower wheel making it off balance, removed lint and tested unit is now running as designed, advised customer to make sure big chunks of lint is not pushed down and hire dryer vent cleaners for service, at this time job complete"
We serviced a
WHIRLPOOL DRYER
Model WGD4850HW2
Near Manor, TX 78653
Matthew
Job Details: 04/19/2024
Arrived on site to replace faulty parts. Upon disassembly we found sensor radiant to be the issue. Replaced sensor radiant and tested unit. Unit is now heating. Also checked air flow and found external restriction based off airflow tester. . Tester shows bad airflow. We proceeded to remove the vent hose from the unit and re tested and found airflow test passed. Recommended customer to call builder to remedy external ventilation. Unit functioning as designed. Job complete. WP338906 sensor