Service History 10

We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Buda, TX 78610
Jacob
Job Details: 01/10/2022
Arrived onsite for the Inuit not heating. Tested the u it and it would not turn on in bake. Replaced the control and the igniter and the unit heated up once again. Did notice that the oven gasket seal has ripped apart. Ordered a new seal. Rescheduled with customer ; ordrng 1 WPW10535778 (Oven gasket seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Austin, TX 78717
Wesley
Job Details: 01/10/2022
Arrived onsite and found unit gaskets coming loose and causing sealing issues. Restored gaskets to good working order. Unit is now operating as designed. Advised customer on repair.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502EPA02
Near Marble Falls, TX 78654
Cliff
Job Details: 01/10/2022
Arrived on site to diagnose a refrigerator with lights not working. Found failed led modules and replaced them. All is working properly at this time.
We serviced a
FRIGIDAIRE DISHWASHER
Model FGID2466QF7A
Near Austin, TX 78758
David Z
Job Details: 01/10/2022
"Arrived on site to diagnose dishwasher that was not starting or running cycles. If you open the door start just blinks. Found no response at all from the start or cancel buttons, so you cant actually engage a cycle. Unit needs a new switch membrane and possibly control.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS01
Near Austin, TX 78734
Luis
Job Details: 01/10/2022
"Arrived on site for no upper lights in fresh food section. Diagnosed a defective led module,replaced upper back led module,after replacement all leds working as designed.
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Canyon Lake, TX 78133
Andrew
Job Details: 01/10/2022
"Arrived on site to test unit for leak from left side door. Found hinge screws was very loose on inner door part preventing door from sealing properly. Secured hinges and replaced door gasket as a precautionary. Tested unit, unit no longer leaking. Showed home owner and realtor leak is no longer present. Both were satisfied with improvement. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near Pflugerville, TX 78660
Wesley
Job Details: 01/10/2022
Arrived onsite for complaint of washer not washing clothing at all. In diagnostics found unit operating as designed with no error codes and no functional deficits. Calibrated. Advised customer on hi efficiency design and loading. Advised customer on findings and best use and care principles.
We serviced a
KITCHENAID DISHWASHER
Model KUDP02FRSS0
Near Austin, TX 78703
Jacob
Job Details: 01/10/2022
"Arrived onsite for unit not draining. Tried to start the unit and found no power. Upon further investigation, customer said the unit was hooked up to a switch on the counter top. Pushed the switch and power was restored to the unit. Hit cancel to get to drain and unit drained with no issues. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Buda, TX 78610
Tyler L
Job Details: 01/10/2022
"Arrived on site for install of previously diagnosed parts. Installed new control board and new UI control. Tested unit in service mode. Ran test 3 and unit passed. Damper now opening and closing. Turned icemaker back on and turned RC temp to 40 degrees. Unit functioning as designed, no water leaks detected, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5300VN2
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/10/2022
"Arrived on site for washer leaking water in tub when off. Inspected unit and work area. Gained access to timer and measured voltage to inlet valve with unit in off position. Found inlet valve solenoid not closing all the way. Will need to replace inlet valve assembly to repair.Turned water off at street and had customer turn off faucet in home. Removed failed inlet valve and installed new. Assembled unit and turned water back on. Inspected connection to repair inlet valve. Tested operation and found unit working as designed. No water leaks detected during service.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lago Vista, TX 78645
Justin
Job Details: 01/10/2022
"Arrived on site for a dishwasher with the upper rack not being able to be pulled out and pushed in properly. Upon arrival the customer stated that it is the same exact issue as the prior service, but now on the opposite side. Upon further inspection I found that the back right side wheel on the upper rack had come off of the track. This was allowing the wheel to get caught on the track, and preventing the upper rack from performing as designed. I adjusted the track and put the wheels back in properly. I then inspected the adjusters and tracks. I found no damage or bends on them. I tested the upper rack and it is now working as designed. Call complete."
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Bastrop, TX 78602
Matthew
Job Details: 01/10/2022
"Arrived onsite for dryer not turning on. Upon inspection verified voltage. Found 125 at each leg and 240 total. Put unit in diagnostics and found F4E4 line voltage, F4E3 restricted air flow . Upon further inspection found blown thermal fuse. Will need to order and replace fuse then complete testing.Office to reschedule ; ordrng 1 W10909685 (Thermal fuse) and 1 WP8577274 (Thermistor) and 1 280148 (Cutoff) and 1 WP8557403 (High limit)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Wimberley, TX 78676
Andrey
Job Details: 01/10/2022
"Arrived on site to test unit for no operation, tested unit found when you push the on button you hear a humming sound, like a ceased motor, but when you spin drum manually fast enough and push start, the unit turns on, will need new motor to fix issue, office to reschedule ; ordrng 1 279827 (Motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Austin, TX 78758
David Z
Job Details: 01/10/2022
"Arrived on site to diagnose refrigerator making noises when in use. On arrival could hear noises coming from unit, sounded like back / bottom. Confirmed a vibration / rattle coming from the floorboard of the unit. Condenser fan frame was bent causing vibrations. Insulated under condenser fan and compressor support and verified noise was resolved. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Austin, TX 78703
Jacob
Job Details: 01/10/2022
"Arrived onsite for unit leaking from the front bottom left of the door. Looked at the unit and upon further inspection, found that the small elbow that feeds the water through the manifold was not fully inserted into the manifold, causing the water to shoot towards the door causing the leak to happen. Also let customer know the spray arms were clogged with food and some paper. Customer cleaned the arms. Tested the unit further to check for leaks. No leaks at this time. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Austin, TX 78729
David Z
Job Details: 01/10/2022
Arrived on site to install updated heating element per SP W11540964. Installed updated heating element with updated bushings. Verified unit working as designed with no leaks or water damage. Call complete.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS
Near Pflugerville, TX 78660
Wesley
Job Details: 01/10/2022
Arrived onsite and found self clean had blown main fuse and tod. Replaced fuses. Unit is now operating as designed. All checks good.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS01
Near Leander, TX 78645
Justin
Job Details: 01/10/2022
"Arrived on site for a wall oven with no power. Upon arrival the customer stated that they had opened the microwave door and then the unit died. I cycled the breaker for three minutes, and the unit still did not turn on. Due to this I gained access to the inside of the unit in order to check incoming voltage. I powered the unit down at the breaker to remove the unit, and when I cycled it back on the unit was now turning on. I put the unit into diagnostics mode and found stored error code F9E0 for product not wired correctly. I checked voltage at the junction on the wall and found it good, and I found the power cord wired/connected correctly. I gained access to the main control and checked incoming voltage at the J8 and K3 connectors. I found voltage good on both. I tested the unit and found it running as designed now. I informed the customer of my findings, and that it is possible we may need to replace the main control. However, I found the unit as designed at the time of service.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Round Rock, TX 78665
Jimmy J.
Job Details: 01/10/2022
"Arrived on site for Loud noise when washing, possible agitation. Placed in diagnostics and no error codes came on. Ran manual diagnostics and in agitation it gave a very loud ratcheting noise when agitating. Gained access to gear case, splutch and motor. Removed dust cover and couldnt find any evidence of oil. Removed belt and spun motor. Windings inside motor were the cause of the ratcheting noise. Cam and splutch looked good. Removed motor and installed new motor. Ran calibration and washer is no longer making any noise in agitation or spin. Found all four legs were in the highest position. Lowered all four legs to raise the washer up to prevent dust cover from making contact with floor and give additional support when a heavy load is ran. Made sure washer was balanced and even.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Manchaca, TX 78652
Leonardo
Job Details: 01/10/2022
Arrived on site to test unit for not starting and making loud noise. Test unit and found noise coming from drain motor. Found something stuck in the drain motor removed test unit and unit test good job complete.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Lorena, TX 76655
Jonathan M
Job Details: 01/10/2022
"Arrived on site for a dryer that has paint chipping. Inspected unit and work area. Confirmed the customers complaint but found the paint chipping inside of the drum.
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2597AEP2
Near Georgetown, TX 78628
Jonathan S
Job Details: 01/10/2022
"Arrived on site for refrigerator not producing ice. Inspected unit and work area. Performed diagnostics mode and cycled ice maker. Found ice maker cycling only when advancing and not sending voltage to inlet valve. Will need to replace ice maker with wiring harness. Removed failed ice maker with harness. Rinsed new ice maker out. Installed new ice maker with harness. Monitored ice maker cycle without advancing. Tightened left RC door handle and calibrated water fill. All tested good, no water leaks detected during service.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78751
Tyler L
Job Details: 01/10/2022
"Arrived on site for install of new heating element. Installed new element and tested. Unit tested good. No water leaks detected, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Dripping Springs, TX 78620
Andrey
Job Details: 01/10/2022
"Arrived on site to test unit for no heat, tested unit found shorted heating element, element receiving voltage but not heating, replaced element, tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR30IGX00
Near Lakeway, TX 78734
Luis
Job Details: 01/10/2022
Arrived on site for dispenser not working. Tested dispenser no water,removed filter readjusted housing and inlets,reinstalled filter tested water dispenser unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Austin, TX 78704
Jacob
Job Details: 01/10/2022
"Arrived onsite for unit still shutting off. Customer says that about 10min in the unit will shut off. F0E3 off balance F2E1 ui stuck button. Erased codes. Tested the unit through automatic diagnostics and unit passed with no issues. Found that the lid is kind of coming apart. Called Techline to report all findings and possibly the issue that may be resolved. Said that if the load is too large when the unit is shaking and causing the off balance load will cause the unit to shut down if its too much of a shake for the unit, said for the customer to get a video of the issue so we may better have an understanding as too what is being washed and when it happens.
We serviced a
KENMORE WASHER
Model 110.2810331
Near Bee Cave, TX 78738
Brandon
Job Details: 01/10/2022
, ordering tub. ; ordrng 1 Cnote (Office to reschedule) and 1 W10381078 (Outer tub)"
We serviced a
WHIRLPOOL MICROWAVE
Model KMBD104GSS01
Near Austin, TX 78746
Kevin
Job Details: 01/10/2022
"Arrived on site and inspected microwave and found customer noticed a volume change while microwave is running. Also key selections no longer have a tone when pressed. Found tones were turned off and set up menu and after correct in that part is working properly. Ran microwave several times and it is heating properly and cooling fan sounds normal.
We serviced a
WHIRLPOOL COOKTOP
Model JGCP436HL00
Near Georgetown, TX 78633
Lou
Job Details: 01/08/2022
"Arrived on site to inspect cooktop damage. Upon further inspection, I found the control panel badly scratched. I removed and replaced the panel and installed the nameplate. Tested the unit and it is operating as designed. I relocated the model/serial placard to the bottom of the unit for easy access. No gas leaks detected during service, job completed."
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Lakeway, TX 78734
Justin
Job Details: 01/08/2022
"Arrived on site for a dryer with long dry times, and lint not getting caught. I tested airflow with my airflow test kit and found it poor for all dryers. I then checked temperature fluctuations at the vent with it on and off. I found it running as designed with the vent off, but with the vent on there was almost no fluctuation at all. I then removed the dryer vent at the wall and found a ball of lint completely covering the tube. This is what is causing poor airflow in the unit, and in turn causing long dry times. This is also why no lint is getting caught in the trap, for there is no airflow. I informed the customer of my findings and recommended they get a professional vent cleaner to remove any lint. I advised them on not running the unit for safety concerns until this is done. I found the unit running as designed. Call complete."
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS02
Near Austin, TX 78726
Justin
Job Details: 01/08/2022
Arrived on site for a wall oven with a console display not working. Upon further inspection I found the cavity lights still turning on. This indicates a faulty console. I replaced the console and then tested the unit. The unit is now working as designed. Call complete.
We serviced a
KITCHENAID OVEN
Model KEMS378SSS05
Near Austin, TX 78750
Justin
Job Details: 01/08/2022
"Arrived on site for a wall oven not heating properly. Upon arrival the customer stated that when baking, the unit will not reach preheat temps. I gained access to the back of the unit and ohmd out all elements and the sensor. I found the broil element and the sensor good. However, the bake element was open and faulty. Therefore the unit would need a new bake element to repair. I installed the new element and then tested the unit. I preheat the unit in bake to 350?F. The unit is now working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFN502ESS02
Near Austin, TX 78730
David Z
Job Details: 01/08/2022
"Arrived on site to diagnose refrigerator that has top 2 LED out, and freezer LED out. Found model and serial incorrect. Updated to correct M/S. Ordering LED modules for affected lights, likely freezer lights. . ; ordrng 4 W11462342 (Freezer Module)s and 1 W11368839 (LED control)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Austin, TX 78728
David Z
Job Details: 01/08/2022
Arrived on site to follow up on dryer that was not heating. Rechecked safety devices and found the thermostat open. Replaced thermostat and retested. Verified unit working as designed. Verified with customer present unit is heating. Call complete.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ05
Near Georgetown, TX 78633
Lou
Job Details: 01/08/2022
"Arrived on site to inspect refrigerator not dispensing water. Upon further inspection, I tested the water dispenser and water came out at a slow rate. I am ordering another reservoir and scheduled return service No water leaks observed at the end of service."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS04
Near Andice, TX 78628
Lou
Job Details: 01/08/2022
"Arrived on site to inspect refrigerator no cool. Upon further inspection, I tested temps in the FC=43 egress & RC=56 degrees. I removed the FC evaporator cover and found no frost pattern. Pulled the unit out and removed the back cover to find oil on the bottom panel next to the compressor. I found where oil leaked from the lokring connecting the steel line to the copper (photos). I advised the customer of my findings. I am ordering a sealed system repair consisting of the compressor, access valve, UV dye drier and both evaporators and CNOTE-3HOUR JOB. Due to the model number not showing in service matters, I am ordering a CNOTE-PARTS RESEARCH FOR ALL PARTS MENTIONED. No water leaks observed during service, office to schedule return service. ; ordrng 1 PARTSRESEARCH (COMPRESSOR, FC EVAPORATOR , RC EVAPORATOR) and 1 TJ90SF8404 (Access valve) and 1 W10143759 (uV dye drier) and 1 CNOTE (3 HOUR JOB)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Kyle, TX 78640
Andrey
Job Details: 01/08/2022
"Arrived on site to test unit for not cooling, tested unit found evap motor not working, replaced motor and functions returned, unit was getting a rattling sound coming from back of unit, exposed compressor and noticed that the condensation fan is not running and compressor extremely hot to touch, customer stated that unit unit was not cooling since they got the refrigerator, so compressor was running on high for 7 days without turning off, spoke to senior tech and was advised to order condenser motor, start device, capacitor and control as Precautionary, advised customer to power down unit until the repair is made to prevent damage to compressor causing sealed system,office to reschedule ; ordrng 1 W10854034 (Condenser fan) and 1 8201786 (Start device) and 1 WPW10350564 (Capacitor) and 1 W11203924 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Canyon Lake, TX 78130
Andrew
Job Details: 01/08/2022
"Arrived on site to replace both FC and RC doors for rust. Replaced doors, tested unit, unit working as designed. No leaks detected. Job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Braunfels, TX 78130
Andrew
Job Details: 01/08/2022
"Arrived on site to test unit for grease stains on clothing. Removed wash basket and inspected. Did not find anything unusual. Unit is very clean. Showed customer and advised might have been something in a pocket. But no signs of anything. Ran diagnostics on unit and unit is working as designed. Noticed the tub was sitting against front right corner. Leveled unit, tub is now sitting perfectly centered. No leaks detected. Job complete."
We serviced a
MAYTAG DISHWASHER
Model MDB7759AWS2
Near Austin, TX 78732
Justin
Job Details: 01/08/2022
Arrived on site for a dishwasher not closing properly. Upon further inspection I found the hinge popped out of place. I adjusted and fixed this. The unit is now closing as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near New Braunfels, TX 78130
Andrew
Job Details: 01/08/2022
Arrived onsite to test unit for loud screech. C
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near New Braunfels, TX 78130
Andrew
Job Details: 01/08/2022
"Arrived on site to test unit for no ice production. Found error code e2(ice maker lost home position). Found UI display is going out. Recommended replacing control, UI and ice maker. Customer agreed to only have ice maker installed and wishes to reach out to whirlpool for concession on UI and control. Installed ice maker and unit passed harvest. Ice maker filling as designed. Ice box and evap motors engaging properly. No signs of excessive frost build up on evaps. No water or corrosion on pantry UI. No leaks detected. Job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Austin, TX 78728
David Z
Job Details: 01/08/2022
Arrived on site to diagnose dishwasher that has rust on the front panel. Found rust on the side of the panel and under the vent. Replaced front panel. New panel has no rust present. Call complete.
We serviced a
KENMORE DISHWASHER
Model 665.13543N411
Near Georgetown, TX 78628
Lou
Job Details: 01/08/2022
"Arrived on site to inspect dishwasher not getting water. Upon further inspection, I placed the unit in diagnostics showing no error codes and tested. When the valve was to come on and fill the tub, it failed. I turned the water off and disconnected the water line and found the valve screen covered with debris. I removed and replaced the valve and retested and unit is operating as designed. No water leaks observed during service, job completed."
We serviced a
LG DRYER
Model DLG3788W
Near Georgetown, TX 78628
Lou
Job Details: 01/08/2022
"Arrived on site to inspect dryer not holding time and not drying clothes. Upon further inspection, the customer advised that the set the time to 105 mins and after approximately 5 mins the timer will drop to 20 mins. Using my vent test kit, I tested the airflow to the unit and found two out of two tests failed showing poor airflow. I tested the sensor in the unit and it is operating properly. Customer advised that they have someone coming to clean the vents next week. I recommended that the customer contact our office after the cleaning if the unit continues to fail.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mustang Ridge, TX 78610
Andrey
Job Details: 01/08/2022
"Arrived on site to test unit for F2E2 error, tested unit found f2e2 User Interface (cont.) - No response from UI, changed out control board but the issue is still present, will need UI to fix issue office to reschedule ; ordrng 1 W11402115 (User interface)"
We serviced a
ELECTROLUX WASHER
Model EFLW317TIW2
Near Lakeway, TX 78734
Justin
Job Details: 01/08/2022
"Arrived on site for a washing machine receiving low water in wash cycles. Upon further inspection I found the unit stacked, and I informed the customer that in order to fully diagnose the unit, we would need a second technician to help remove the dryer. I informed the customer of the second technician service fee, and the customer agreed to pay the additional service fee. I did test the water flow from the wall and found it very hard. I inspected the valves with the hose off and found them slightly clogged. I informed the customer this could be the cause of the low flow, but in order to fully diagnose we would need to return with two technicians. We will return with the valve and will finish the diagnosis in case there is need of additional parts. Office to reschedule. ; ordrng 1 TwoTechs (Two Techs)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Austin, TX 78732
Justin
Job Details: 01/08/2022
"Arrived on site for a refrigerator that was leaking water. Upon further inspection I found the bottom of the RC covered in water and a sheet of ice. I gained access to the drain tube and found it severely clogged. I replaced the drain tube and sealed it with personal stock of perma gum. I then steamed out as much ice as I could, and advised the customer to leave the unit off for a minimum of 48 hours to thaw ice throughout the drain. I also found that the right side RC light was out, and the top RC lights were dim and flickering. Due to this I am ordering the lights to return and install. Office to reschedule and get authorization. ; ordrng 4 W11462342 (LED)s and 1 W11205082 (LED Harness)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1300XTVB1
Near Buda, TX 78610
Andrey
Job Details: 01/08/2022
"Arrived on site to test unit for controls not responding, tested unit for unit had no power in junction box, a breaker was tripped turned on breaker and unit powered on all buttons on UI working good, but when inspecting unit found water leak com from wash motor, will need wash motor to fix issue, Office to get authorization and reschedule; ordrng 1 W10806701 (Wash motor) and 1 8269144A (Drain hose) and 1 WPW10545278 (Hose drain)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Mustang Ridge, TX 78610
Andrey
Job Details: 01/08/2022
"Arrived on site to test unit for no light, tested unit found right RC door switch broken, replaced switch, tested unit, unit running as designed,no leaks detected job complete"
We serviced a
GE WASHER
Model GTW460ASJ7WW
Near Georgetown, TX 78626
Lou
Job Details: 01/08/2022
"Arrived on site to inspect washer not spinning. Upon further inspection, I placed the unit in diagnostics and checked error codes and found error code 3-locked rotor monitor. Cleared the code and continued with testing and while testing the spin mode, the unit became very loud. Stopped testing and tilted the unit back and found gearcase oil on the pulley shield, pulley, cam, belt and found belt shaving in the shield along with oil (photos). I advised the customer of my findings and showed them the photos I took.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near New Braunfels, TX 78130
Andrew
Job Details: 01/08/2022
"Arrived on site to test unit for not cooling properly. RC was 40 degrees and FC was 20. Frost pattern was good. Found evap thermistor reading open. Replaced thermistor, tested unit, unit is now working as designed. No leaks detected. Job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KBS0
Near Georgetown, TX 78628
Lou
Job Details: 01/08/2022
We serviced a
AMANA OVEN
Model AER6303MFS2
Near San Marcos, TX 78666
Andrey
Job Details: 01/08/2022
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near New Braunfels, TX 78130
Andrew
Job Details: 01/08/2022
Arrived on site to test unit for not heating. Resident was not home and office was attempting to get permission from resident to allow me to go in and work. Resident did not respond. Advised would need to reschedule. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Austin, TX 78750
Justin
Job Details: 01/08/2022
"Arrived on site for a washing machine that was throwing the F6E1 error code. Upon arrival the customer stated that the unit would also make a loud noise, and would always delay the start for a while. They provided a video, and it was a loud clanking noise. I put the unit into diagnostics mode and found stored error codes F6E1 for CCU and MCU communication error, F8E3 for overflow condition, F9E1 for long drain, and F9E2 for pump drive system error. I cleared the error codes. I attempted to run a diagnostics cycle, but all it would do is lock and drain. The unit never performed any other step. I gained access to the motor and drive assembly. Upon further inspection I found the drive shaft had rust build up, and the belt was getting worn down. I found the shaft slipping and causing the belt to slip and wear down. In order to repair the unit we would need to replace the drive shaft, belt, and MCU
We serviced a
WHIRLPOOL RANGE
Model WFG535S0JZ0
Near Austin, TX 78727
David Z
Job Details: 01/08/2022
"Arrived on site to diagnose oven that is not constantly reigniting. Unit will come on initially, but when it reignites after cooldown it will struggle to reignite. Could see it sparking but it wasnt able to ignite the gas. Changed out the bake igniter and retested. Verified that after several on and off cycles the unit is now constantly reigniting. Unit working as designed. Call complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Kyle, TX 78640
Andrey
Job Details: 01/08/2022
"Arrived on site to test unit for long drain, tested found unit draining really slow , removed pump and found pump has broken blades, replaced pump tested unit, unit now running as designed, no leaks detected job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Kyle, TX 78640
Andrey
Job Details: 01/08/2022
"arrived on site to test unit for not cooling, tested unit found compressor pulling 8amps and over heating,unit Will need new sealed system to fix issue
We serviced a
GE DISHWASHER
Model GDT545PSJ2SS
Near Georgetown, TX 78628
Lou
Job Details: 01/08/2022
"Arrived on site to inspect dishwasher not working. Upon further inspection, customer advised that several repairs have been made to the unit and now it will drop mid-cycle and drain. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. I cycled power to the unit and gained access to the main control and monitored the diagnostics LED and it is operating as designed. I advised the customer of my findings. I recommended that the customer wash a few loads and monitor the unit no if it fails again to call and schedule service. No water leaks observed during service, job completed."
We serviced a
MAYTAG OVEN
Model CWG3100AAE
Near Austin, TX 78731
David Z
Job Details: 01/08/2022
"Arrived on site to diagnose oven with dead control panel. Found voltage still live at unit, and light is working properly. Unit does not have a thermal fuse or TOD. Wiring looks good, no burns or evident damage. Removed control and sending off for rebuild. Office to schedule when part arrives from rebuild. ; ordrng 1 REBUILD (Control rebuild)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Lampasas, TX 76550
Tyler
Job Details: 01/07/2022
"Arrived on site for dishwasher giving F8 E4 error code. Upon arrival customer stated they were still getting the F 84 error but had not seen any signs of water on the floor. After further inspection found that water was dripping between motor and tub assembly near the front right above the float switch. Took multiple diagnostics and normal operation tests to start leaking. Verified all screws and seals around sump and tub were intact. Spoke with techline Ed sr#7732679092 and determined inner tub is wrapped, techline determined sump asm as well as tub. Will need office to reschedule once availability of parts is known. ; ordrng 1 W11409866 (Tub) and 1 W11460945 (Sump asm)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lampasas, TX 76550
Tyler
Job Details: 01/07/2022
Arrived on site for refrigerator in fc making loud noise/not cooling. Upon arrival confirmed complaint and found cause of noise was ice hitting fc fan due to massive defrost issue in fc. Found heater kicked on in diagnostics but unit had miscommunication between the hv & ui control and defrost thermostat. During testing in normal operation found 3 way valve control was continuously try operating none stop. 3way ohmed ok but found dc circuit failure from control. Will need office to reschedule once authorization is aquired as well as part availability ; ordrng 1 W11330971 (Ui control) and 1 WPW10675033 (Hv control) and 1 W11429989 (3 way valve) and 1 Cnote (Needs authorization)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Round Rock, TX 78664
Scott
Job Details: 01/07/2022
"Arrived on site , replaced heater element . Ran diagnostics. No water leaks detected at time of service. Job complete"
We serviced a
AMANA WASHER
Model NFW7200TW
Near Austin, TX 78746
Kevin
Job Details: 01/07/2022
"Arrived on site and in suspected washer and found lever and latch is broken, customer has a latch kit Already on hand . After replacing started washer on a normal cycle and observe all functions to confirm good operation, job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Leander, TX 78641
David S
Job Details: 01/07/2022
Arrived on site for dishwasher showing f8e4. We inspected the unit and work area. We found error code f8e4 float switch open. We inspected the float switch and found it dry. We inspected the drain hose and found it didnt have a high loop and the rso system is tied into the dishwasher drain hose. With out a high loop the disposal will back fill into the dishwasher. We installed a high loop and advised the customer have a plumber come out and put the rso drain line directly into the main drain. Job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Austin, TX 78749
Tyler L
Job Details: 01/07/2022
"Arrived on site for complaints of not draining. Found unit not draining out. Installed new drain pump and tested, no change. Installed new control board and tested, no change. Spoke to SW. Found open drain pump wire harness. Will need new harness to complete repair. also want to come back with control board and drain pump to ensure completion of job. Emptied out tub with shop vacuum. No water leaks detected, office to reschedule.; ordrng 1 W11591637 (Harness) and 1 W11543998 (Control) and 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Leander, TX 78641
Kimo
Job Details: 01/07/2022
Arrived onsite to install previously diagnosed parts. I installed parts ant tested unit and found unit operating as designed. No leaks at this time.
We serviced a
MAYTAG DRYER
Model MGDE300VF2
Near Austin, TX 78717
Scott
Job Details: 01/07/2022
"Arrived on site ,replaced vent hose back on dryer . Dryer has proper air flow . Job complete"
We serviced a
MAYTAG WASHER
Model MAV2755AWW
Near Austin, TX 78734
Justin
Job Details: 01/07/2022
"Arrived on site for a washing machine that is loud at the end of the cycle, and is leaving clothes very wet when finished. Upon further inspection I found the tub not rotating as freely as it should. The customer also stated she noticed that in the past year as well. I gained access to the transmission and found significant oil leakage. This indicates a bad transmission. I also found that due to the belt still rotating, but the transmission sticking, the belt was torn up. In order to repair the unit it would need a new transmission and belt.
We serviced a
KITCHENAID MICROWAVE
Model KBHS109SSS05
Near Austin, TX 78734
Justin
Job Details: 01/07/2022
"Arrived on site for a microwave that was intermittently not heating. Upon arrival the customer stated that the unit would heat when you manually set the time. However, if you used the QuickStart/add a minute button then the unit would not heat. They found the unit returned to normal operation after a few days, and the unit was working as designed upon arrival. I found the customer had recently had a power surge before this occurred. I informed the customer that it is possible that during the surge a relay got stuck on the control, and it eventually was able to reset itself. Which is why the issue may have not been permanent. I put the unit into diagnostics mode and found no stored error codes. Upon further inspection in order to remove the unit and do any further diagnosis I would need a second technician to assist.
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Austin, TX 78744
Tyler L
Job Details: 01/07/2022
"Arrived on site for complaints of console plastic melting. Found heat exhaust flue to be sitting too high. Took pictures. Adjusted and tested. Unit functioning as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Lakeway, TX 78734
Justin
Job Details: 01/07/2022
"Arrived on site to install previously diagnosed parts. I installed all parts. I also properly leveled the unit. I then ran a calibration cycle on the unit and a diagnostics cycle. I found the unit running as designed with no abnormal noise. I then ran an entire wash cycle with a load of towels. I heard no abnormal noise, and had the customer listen in. They verified they heard no abnormal noise. I found the unit now running as designed. Call complete."
We serviced a
KITCHENAID MICROWAVE
Model KMBS104ESS02
Near Georgetown, TX 78633
Lou
Job Details: 01/07/2022
"Arrived on site to inspect microwave not heating. Upon further inspection, I tested the switches and found the switches bad. I removed and replaced the switches and retested and unit is still not heating. I tested voltage to the unit and its getting 123V. I tested voltage to the transformer and got 123V. I tested the thermistors and all are good. I advised the customer that type high voltage side of heating is bad consisting of the magnetron, capacitor, and diode.I removed and replaced the magnetron, capacitor, and diode and retested and unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53520CS7
Near Pflugerville, TX 78660
Matthew
Job Details: 01/07/2022
Arrived onsite for plastic melted in microwave. Upon inspection found wave cover melted partially. Called safety team for documentation. Cover is replaceable and unit is functioning properly. Replaced cover and tested. Unit is functioning properly. Job complete
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS02
Near Bee Cave, TX 78738
Leonardo
Job Details: 01/07/2022
Arrived on site to test unit for no display. Test display fuse and fuse test good. Found boards only getting 11.8volts. Advised customer to get an electrician to check the power coming in. Job complete at this time.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW2
Near Austin, TX 78724
Jacob
Job Details: 01/07/2022
"Arrived onsite for dryer not turning on. Looked at the unit and it would not power on. Upon further investigation, found that the white fuse was no good. Replaced the fuse. Tested the unit. Unit tested good. Did see alot of lint inside under the dryer itself and customer did also say it would take 2 or 3 times. Let front office know that the wall ventilation for the dryer will have to be looked at and cleaned, Because it can cause issues with the unit blowing fuses again and if same issue happens again
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Austin, TX 78744
Tyler L
Job Details: 01/07/2022
"Arrived on site for complaints of buttons not responding. Found unit stacked with dryer. Found several buttons not responding. Advised customer that the console will need to be replaced with a second technician.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Round Rock, TX 78665
Cliff
Job Details: 01/07/2022
Arrived on site to install updated heater for dishwasher. Installed new heater and all is working properly at this time. No leaks were found at time of service.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Austin, TX 78748
Leonardo
Job Details: 01/07/2022
Arrived on site to replace element. Replaced element test unit and unit test good job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Austin, TX 78750
David Z
Job Details: 01/07/2022
"Arrived on site to diagnose a dishwasher throwing an F8E4 error for float switch. Removed float tray and found it full of water. On inspection of the unit found it slanting forward, allowing soap to run into the tray. Removed water and reinstalled unit and properly leveled. Unit now working as designed. Call complete."
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Leander, TX 78641
David S
Job Details: 01/07/2022
"Arrived on site dishwasher not starting. We inspected the unit and work area. We found fault code F8e4 drain motor issue. We put the unit through a diagnostics cycle and found it not draining. We removed the drain pump and found a nut shell stuck in the check valve for the drain hose. We removed the shell and Retested the unit. It is now working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Georgetown, TX 78633
Jonathan S
Job Details: 01/07/2022
Arrived on site for washer with error code F9-E1. Customer stated that he found wiring to drain pump had broken and he temporarily repaired harness to be able to use unit. Inspected unit and work area. Performed diagnostics mode and checked fault codes. Found error F3-E3 water temperature fault. Performed component activation and tested inlet valve. Found working and hoses correct. Measured resistance on thermistor and found within range. Will need to replace lower wire harness. ; ordrng 1 W11405458 (Lower wire harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Pflugerville, TX 78660
Matthew
Job Details: 01/07/2022
Arrived onsite for special project dishwasher heater replacement. Replaced heating element and tested. Unit is functioning properly. No leaks present at this time. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Austin, TX 78737
Kevin
Job Details: 01/07/2022
"Arrived on site and found saved error code F7E1, inspected motor assembly and found a white plastic ball wedged in shield, chip one picture. This has caused belt to wear and fall off. Replaced cam kit and belt and washer is now working properly, send videos to KV/service management, job complete"
We serviced a
WHIRLPOOL COOKTOP
Model SC8720EDB
Near Austin, TX 78732
Justin
Job Details: 01/07/2022
"Arrived on site to install previously diagnosed parts. I installed the new switch and then tested the unit. I found it still not working. I also found the bottom right intermittently not igniting. I checked voltage at the wall and found it good. I then gained access to the spark module and checked voltage to it while turning the switch. I found good voltage, which indicates a bad spark module not igniting the ignitor. I did find the right side spark module intermittently working and failing. . ; ordrng 1 W108954524381724 (Spark Module (discontinued))"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Leander, TX 78641
Kimo
Job Details: 01/07/2022
Arrived onsite for DISHWASHER DOOR FALLS FREELY HAS NO TENSION. Upon arrival I gained access to the DW hinges and found the right hinge spring detached from the rest of the hinge I attached it back to its mount and tested the door several time and found that the door operates as designed. No leaks at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near Dripping Springs, TX 78620
Leonardo
Job Details: 01/07/2022
Arrived on site to test unit for not heating. Test unit and found F7E1 error and F6E3 to many suds and no heat. Found unit turned the heating off due to to many suds and not enough water. Turned heater on and heater test good advised customer to run unit empty with no soap to get rid of extra soap. Job complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Austin, TX 78744
Leonardo
Job Details: 01/07/2022
Arrived on site to replace valve hose. Replaced hose test unit and unit test good job complete.
We serviced a
WHIRLPOOL VENTHOOD
Model UXT5530AAS3
Near Andice, TX 78628
Lou
Job Details: 01/07/2022
"Arrived on site to inspect venthood control panel not working properly. Upon further inspection, I found the control panel had been pushed up inside the venthood and customer unable to get it out. I disassembled the underside panels and found the mounting screws were loose holding the control in place. Adjusted the panel and tightened the screws and tested the unit. Unit is operating as designed. Job completed."
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Austin, TX 78721
Robert
Job Details: 01/07/2022
Arrived on call for complaint of shutting off during pre heat. Found the fan not working and oven shutting off because of no fan. Replace fan motor.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Lockhart, TX 78644
Andrey
Job Details: 01/07/2022
"Arrived on site to test unit for no power, tested unit found unit not draining and breaker tripped, reset breaker,inspected wire harness and found Hey severed connection at the pump, reconnected wire tested unit, all functions returned to normal no leaks detected job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Hutto, TX 78634
Cliff
Job Details: 01/07/2022
Arrived on site to diagnose a dishwasher that is not draining. Tested unit and found no failures to unit at this time and advised customer that temporary blockage of drain line may have occurred. No further repairs needed and no leaks were found at time of service.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Austin, TX 78732
Justin
Job Details: 01/07/2022
Arrived on site to install the heater per special project. I installed the new heater and then tested the unit. I ran a diagnostics cycle and the unit ran through as designed. No leaks observed at the time of service. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Liberty Hill, TX 78642
Kimo
Job Details: 01/07/2022
Arrived onsite for refrigerator making vibrant in noise. Upon arrival customer informed me that the sound would go away when the pushed on the sides of the fridge. I gained access to the condenser and found that it was visible against the chassis and the plastic drip pan. I put some sound pads in between the chassis and pan and found that the sound went away.job complete.
We serviced a
KENMORE MICROWAVE
Model 790.8036331
Near Lampasas, TX 76550
Tyler
Job Details: 01/07/2022
Arrived on site for microwave needing previously diagnosed panel control asm. Upon arrival installed required part and reassembled and tested unit. Found full functionality and responsiveness from ui panel and unit heated as designed. Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Killeen, TX 76542
Tyler
Job Details: 01/07/2022
Arrived on site for dishwasher needing previously diagnosed sump/motor asm. Upon arrival reconfirmed prior issue and installed needed part. Reassembled and tested unit. Found sump and motor now fully functioning as designed with no leaks during repairs or testing.. Call complete
We serviced a
JENN-AIR OVEN
Model JJW2830IM01
Near Lakeway, TX 78734
Justin
Job Details: 01/07/2022
Arrived on site for a wall oven with visibly broken parts. Upon further inspection I found the lower oven door inner glass was broken. I replaced the glass. The unit is now as designed. Call complete.
We serviced a
ROPER DRYER
Model RED4440VQ1
Near San Marcos, TX 78666
Andrew
Job Details: 01/07/2022
"Arrived on site to test unit for not spinning and humming noise. Found bad thermal fuse, bad door switch and bad drive motor. Replace fuse, switch motor and blower wheel(had to break off old one). Tested unit, unit now working as designed. Job complete."
We serviced a
IKEA REFRIGERATOR
Model IX5BBEXDS01
Near Austin, TX 78703
Jacob
Job Details: 01/07/2022
Arrived onsite to replace part ordered by previous tech. Replaced part. Tested the unit. Unit tested good. No leaks at this time. Job complete