"Arrived on site to test unit for not draining. Upon arrival customer stated this is her first time operating this unit and it will not drain. Tested unit, drain pump engages but no water gets removed. Inspected disposal and found plug has not been knocked out when it was installed. Removed plug and tested unit, unit is now draining properly. Ran a diagnostic cycle with all components properly engaging. Unit is now running as designed, no leaks detected, no parts installed, job complete."

"Arrived on site to replace previously diagnosed part. Upon arrival replaced control (W11603810) and applied power, drain pump no longer immediately engages. Ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for door handle issues, tested unit found stripped stub housing, will need to replace FC door stubs and handle to fix issue, ordering door office to reschedule ; ordrng 1 W11436981 (Fc door)"

"Arrived on site to replace previously diagnosed harness, replaced harness, could not test unit completely do to unit does not have necessary connections, customer will test it out when connected, job complete installed W11731988"

Arrived onsite for unit display not working properly. Customer stated the countdown when running the unit will display dots at any position in the display and not show the countdown. I could see the leds flicker when unit is on indicating the display leds are going out. Returning tech to replace the control and display. Ordering W11662721 Display Cntrl and W11662700 Cntrl. Office to RS as they are both PSP items. ; ordrng 1 W11662721 (Display Cntrl) and 1 W11662700 (Cntrl)

"Arrived on site. Found defective fresh food dood,installed new door and plug checked seal good. Vacant unit. Lw10648584,w10830982"

Arrived onsire for previously diagnosed part. Customer stated the husband will come out and grab the plug. I gave the plug to the husband and drop off is complete. Call complete. Installed W10811916 Plug.

Arrived on site for fridge leaking . Found 2 issues . Found drain tube clogged and IM line in valve weeping . Cleaned out tube . Ordering valve . Set return 4/18. ; ordrng 1 W10408179 (Valve)

"Arrived on site to test unit not working properly, tested unit found wash motor not engaging, replaced sump and tested unit is now running as designed no leaks detected job complete installed W11613479"

Arrived on. Site for dishwasher leaking on right hand front of u it . Ran several cycles in diagnostics. No error codes . Couldn't replicate any leaking . Did readjust tub gasket and raised leveling g foot on right hand side . No parts installed. No water leaks detected at time of service. Job complete

Arrived on site for washer making alot of banging noise . Found unit it not level . Adjusted rear feet . Also instructed on proper loading . No parts used . No water leaks detected at time of service. Job complete

Arrived on site found damaged door new door ordered is incorrect ordering correct door. ; ordrng 1 LW10642551 (Fresh food door ss)

"Arrived on site to unit 305,unable to reach contact on file call goes straight to voicemail,refrigerator in 305 doesn't match serial number on job ticket,refrigerator in 305 working. Maintenance at complex unavailable also; O-emld tckt"

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. I confirmed the customer's complaint and found an F4 E3 (wash motor not running) error code. I did confirm the customer's complaint and found the wash motor would not run in diagnostics. I replaced the wash motor assembly and tested the unit. The unit began to work and operate as designed. Call complete.

Arrived onsite for previously diagnosed parts. I replaced the door latch and tested the unit. Unit is now operating as designed and no error codes are present. Call complete. No leaks. Installed W11513248 Latch.

"Arrived on site for freezing food in fresh food section. Removed cover found ice build up on thermostat cover and bulb,removed control assembly found some burn marks on defrost control. Replaced thermostat and control powered unit on tested thermostat passed. Wpw10366605,wp2198202"

"Arrive down site for a washing machine. That is making abnormal sounds during operation. Inspected unit and work area. The customer stated that the unit makes a grinding noise in operation. I checked the suspension and found the suspension was good. I checked underneath and found evidence of an oil leakband the belt and cam worn. I replaced the gear case, cam, and belt. I tested the unit and found the unit working and operating as designed. I did not have any water connections to be able to run water through the machine. However, when I ran the unit through diagnostics, I found no stored error codes. The unit is now working and operating as designed. Call complete. W11239857, W10721967, and W11454372."

"Arrived on site to replace previously diagnosed motor , replaced and tested, unit is now running as designed job complete installed W11026785"

"Arrived on site for not dispensing ice. Found ice stuck in container,removed large clumps of ice,added ice to container reinstalled container ran ice dispenser ice dispensing as designed. Ran icemaker test passed ice dropped and filled with water no leaks."

Arrived on-site for oven with no power. Found the oven working as designed. No error codes and oven is heating in broil and bake mode. The breaker was tripped so I heated the oven and it's didn't trip while I was on-site. No parts used.

Arrived on site for a dishwasher that is not washing dishes. Inspected unit and work area. I confirmed the customer's complaint and ran the unit through diagnostics. I found an F4 E3 (wash motor not running) error code. I confirmed at the wash motor would not run and replaced the wash motor assembly. I ran the unit back through diagnostics and found the unit working and operating as designed with no leaks present during operation. Call complete. W11613479.

Arrived on-site to install ordered doors. The door(w11551458) is damaged. It has a deep scratch at the bottom. I'm ordering a new doorfor return visit. Office to reschedule when the door arrives ; O-emld tckt

"Arrived on site. Found kickplate stuck on unit,removed kickplate adjusted hinges tested door operation unit working as designed."

Arrived on-site for dishwasher giving f8e4 code. The unit is in flood mode due to over suds. Emptied the water from the overflow tray and cycled the dishwasher. Everything is working as designed. Advised customer to use less detergent. No error codes now. No parts used.

Arrived onsite for unit not turning or tumbling upon further inspection found belt broken parts used repair kit 4392065 ran test cycles unit is working as designed no gas leaks detected during service

Arrived onsite for unit turning on by itself upon arrival customer stated the unit turns on in the middle on the nite ran diagnostics found f2e1 & f5e2 bad control adjusted the unit it was hitting the door on the cabinet ordering parts control W11683480 office to schedule no leaks observed during service ; ordrng 1 W11683480 (Control)

Arrived onsite for unit having damage cooktop upon arrival replaced damage cooktop W11719704 tested burners unit is working as designed

"Arrived on site for refrigerator making a noise. Customer has video of loud vibration noise. Can hear it at the top panel. Removed top cover, found compressor cover was not properly secured and rattling. Added sound pad. Adjusted metal air panel away from contact with refrigerator. Verified operarion. Call complete. ; used 1 W11113654 (Sound pad) from stock"

Arrived onsite for unit ui not operating as designed. I found the control to be sending the correct voltage to the ui which indicates the ui panel has failed. I replaced the ui panel and unit is acting as designed. I made customer aware that the outlet will need to be looked at aswell as the cord will need to be pulled out and bit for unit to recieve the power. Unit is now operating as designed. Call complete. Note that the ui was still failing when cord was pulled out a bit.

"Arrived on site for wine cooler having a dent on door. Unit is in vacant house. Co firmed damage to door, replaced door. Picture taken. Call complete. W11684718"

Arrived onsite for F8E4 still occurring. Customer stated they were using the unit and code came back up. They emptied the drip pan and said it hasn't happened the past two cycles. Since customer used the unit I was able to spot the water trails to be coming from the door gasket. I replaced the gasket and tested the unit. Unit no longer leaks and is now operating as designed. Call complete. Installed W11483553 GASKET.

"Arrived on site to test unit for leaky ice maker and water not dispensing. Upon arrival tenant stated unit is still in warranty per property management company. Tenant provided leasing documents, sent to claims thread, per claims unit is under warranty. Tenant stated unit will stop dispensing water and ice production, then a loud noise will appear and sounds like a fan hitting ice. Attempted to cycle ice maker, unit would not begin a harvest cycle. Replaced ice maker (W11700250) and cycled, unit harvested and filled, when filling noticed fill funnel is leaking along the back liner. Suspecting when the ice maker fills and leaks, ice will get built up on the fan shroud and cause a break in the air circulation. Now the air that is getting sent into the RC is settling and freezing the reservoir causing dispenser to stop dispensing and ice maker to cease production. Once ice production ceases, built up ice slowly starts to thaw and normal air circulation returns. After proper circulation is restored, the cycle repeats. Removed fill funnel and installed a fill tube extension (WPW10496649) and sealed around with silicone. Cycled ice maker, leak has been eliminated and unit is now running as designed, job complete."

Arrived on site to test unit for noise and not dispensing ice. Found noise was coming from condenser rattling against the floor. Raised front of unit and noise is no longer present. Found clump of ice was preventing suffer from rotating. Removed clump and unit is now working as designed. No parts replaced at this time. Job complete.

Arrived on site for call back unit is still having same issue unit goes from sense to done not completingcycle. Called SW for help trouble shooting ran multiple test verified water on both sides have good flow and they did. Sw and I agreed bad control. Replaced control and calibrated to factory spec. Ran test cycle unit is functioning properly and as designed to. No leaks present at this time job completed. Parts usedw11513246

Arrived on site for a loud noise and not cooling properly. Found noise is coming from evaporator fan motor. Removed shelves. Removed evaporator cover. Found nice full forst pattern. No defroat issues. Confirmed motor was the issue. Replaced evaporator motor. Verified operation. Call complete. WP4389155

Arrived onsite for washer making noise while filling. I confirmed noise was from the cold valve when filling. I found the filter clogged and replaced the valve. Unit now sounds as designed while filling and no leaks were sighted while testing. No leaks present. Call complete. Installed W11210459 VALVE.

Arrived on site to test unit for LF cooktop element not heating. Corrected M/S and found unit is still under warranty per entitlement. Replaced receptacle(814399) and element(W11396790). Unable to test due to unit being outside and no power or power cord. Nobody present for signature. Job complete.

"Arrived on site to test unit for error codes. Upon arrival customer stated when they run a bake cycle, error codes appear. Entered diagnostics and found F6E1 oven over temp error code stored. Noticed when in diagnostics, broil element is glowing. Cycled power, entered diagnostics and found as soon as entering, broil element engages and does not shut off. Broil relay is welded shut causing the broil element to be engaged at all times when calling for heat. Replaced control (W11567368) and tested unit, broil element no longer engages upon entering diagnostics and now broil and bake elements engage separately when called to do so. Unit is now running as designed, job complete."

"Arrived on site for a washing machine that is stuck in a drain.In wilmont complete cycles. Inspected unit and work area. The customer explained that the machine will not go through a wash and will continue to drain until she unplugs the unit. I ran the unit through diagnostics and found an F1 E1 (main control failure), F3 E1 (pressure system fault), and F8 E1 (long fill) error codes. I checked the pressure hose and found the no clogs in the pressure hose. Ordering the control and the office will need to contact the customer about a return date due to an out of stock and PSP item. No parts were installed. ; ordrng 1 W11608056 (Control)"

"Arrived on site for a washing machine that is overfilling. Inspected unit and work area. The customer advised that she has noticed that her machine is filling up completely with water on almost all loads. She advised that she wanted to know if there was an option to adjust the fill levels. I did advise her that this is all due to programming, and that there's not a way to be able to adjust the amount of water that the unit fills with. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I found no evidence of the valve, leaking or issues with either the valves, allowing water flow through. I asked the customer if they have had any issues with the cycles completing. She advised that they all complete, but she just doesn't want to use as much water as the machine puts in. I did advise the customer that there is no way to adjust the level of water that the unit puts in due to the programming and advise that the unit is working in operating as designed. Call complete. No parts were installed."

Arrived on-site for damaged filter. The customer had recently changed the water filter and couldn't remove it. I found that it was hard to get the filter out. Once I removed it I put it back in and now it's functioning as it should. No parts used.

Arrived onsite for unit giving red flames unit further inspection found center orifice holder had a lot of debris in cup removed debris from holder tested unit burner advised customer on cleaning unit customer also had some cosmetic concerns advised them on customer service # unit is working as designed no gas leaks detected

"Arrived on site to replace previously diagnosed parts. I replaced lower oven HI limit thermostat, unit tested good. Part used wp4449751"

Arrived on site with parts ordered. Replaced stator and rotor. Cleared codes and completed diagnostics. Unit is now working as designed. Changing properly from agitate to spin and then back. Call complete.

Arrived on-site for dishwasher giving a long drain code. Customer said they spilled a lot of detergent in the unit before it threw the code. I ran factory diagnostics and didn't get any codes. There was still a lot of suds so I advised the customer to run it with no detergent to get the suds out. No parts used. Unit is operating as designed.

Arrived onsite for unit not heating whole unit upon arrival customer stated the unit turns off when he turns his hood fan on tested unit oven only at 500 burnoff unit is working as designed turn on hood fan with oven running breaker did not tripping replaced control W11649136 broil element W11617232 bake element W11545804 ran burnoff again no tripping breaker advised customer he may need to have an electrical look at the breaker if it happens again called techline with findings sr#7741342610 unit is working as designed

Arrived onsite for not producing ice and making a humming sound. Found full production at time of service. Customer report sounded like the external drain pump float was stuck on start up and had since begun operating properly. Advised customer on findings. Adjusted settings for optimized performance. No parts. No signer available.

"Arrived on site to inpsect dryer making noise during operation. Upon further inpsection I inspected the belt, pulley, supports and blower and all had no issues. I found that the drum had excessive movement causing a squeaking sound. I am ordering the front and rear seals. Office e to schedule return service. W10685675 W11035878; ordrng 1 W10685675 (Seal) and 1 W11035878 (Front seal)"

"Arrived on site to inspect washer displaying an error code. Upon further inspection, the code 'err' would be displayed during a cycle. Upon arrival, the unit had been moved from the user`s apartment. I placed the machine into diagnostics and observed no stored error codes. I ran through a test cycle, and all components are operating as designed. According to the manufacturer, this error code is displayed if the cycle has been started and then attempted to be changed during use or the user attempts to start the cycle with the door open. The machine is working as designed. No water leaks observed during service. No parts installed."

"Arrived on site to inspect dishwasher not cleaning dishes. Upon further inspection, I placed the unit in diagnostics showing error code F4E3-motor failure. Cleared the code and continued with testing and found the valve, dispenser, drain pump and element are all operating as designed. I found the sump assembly connector plugged in and it getting 120V. I removed and replaced the sump assembly and retested and the unit is operating as designed. No water leaks observed during service, job completed. W11025157"

"Arrived on site to inspect dishwasher not cleaning dishes well. Upon further inspection, I found the customer had the dishes incorrectly positioned and had a pot lid that was too tall as it was hitting the upper spray arm keeping it from rotating. I demonstrated to the customer how to raise and lower the upper rack and raised it in order to give clearance to for the larger pots, pans, and lids. Also found the upper spray arm melted due to falling off and falling onto the heating element. I placed the unit in diagnostics showing no error codes. Continued with testing and the unit is operating as designed. Due to the damage to the upper spray arm, I am ordering the upper spray arm and manifold. Scheduled return service for 04/17/25. No water leaks observed during service. ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Upper spray arm)"

Arrived on site to inspect washer with no power. Upon further inspection I verified proper incoming voltage however there was no outgoing voltage from the control. The control had an internal failure. I replaced the control and tested the machine. The machine is now operatimg as designed. No water leaks observed during service. W11549931

"Arrived on site to inspect wall oven control panel not working. Upon further inspection, I found the display scrolling showing the hourglass and Whirlpool. I attempted to place the unit in diagnostics and the panel failed to respond. I cycled power to the unit and removed and replaced the control panel and cycled power back on and tested. Unit is operating as designed. I assisted the customer in connecting to Wi-Fi and retested and unit is operating as designed and is connected to Wi-Fi. Job completed"

"Arrived on site for water being murky. Upon arrival, unit had murky stand still water in the sump. Customer stated they just moved in an has not used the unit until the issue is resolved. Upon further inspection, there was no high loop present for the drain line. Ran just a quick cycle and confirmed washer motor and drain pump is functioning as designed. Drained water. Proceeded to install high loop and monitored sump and found no water backing into unit. Unit is functioning as designed. No water leaks detected at this time. No parts needed"

"Arrived on site to replace previously diagnosed part. Upon arrival replace ice maker (W11087434) and ran a harvest cycle successfully. Unit filled and did not leak. Unit is now running as designed. Office to collect remaining fee from CC on file. No leaks detected, job complete."

"Arrived on site to diagnose oven with no interior lights working. Tested unit and found 3 out of 4 light sockets not functioning. Replaced both upper light assemblies and one light assembly in the lower oven, along with one oven light bulb. Tested unit after repairs all lights now working properly. Job complete."

"Arrived on site to test unit for off balance loads. Upon arrival customer stated unit will send her phone an alert saying the unit is off balance and has an F0E5 error code. When checking on the unit, unit is not off balance. Entered diagnostics, found F7E9 locked rotor error code. Ran a diagnostic cycle, found during high spin speed there is a clicking noise from the slider. Also found suspension is starting to fail. Replaced slider (W10734521), clutch (W10754448), rotor (W10915701) and suspension (W11400156). Tested unit, noise has been eliminated. All other components are properly engaging and unit is now running as designed. Advised to customer that the maximum load size is 40% of the basket. Over loading will cause premature wear on main components and off balance loads. Customer will try different load sizes. No leaks detected, job complete."

"Arrived on site to diagnose the unit. Found that the turntable starts rotating when the door is opened. Tested the unit and discovered the upper door switch was dirty and not making proper contact. Removed the switch, disassembled it, and cleaned the connectors. Reinstalled the switch and tested the unit. The turntable no longer activates when the door is open, and the unit is heating correctly. Job complete."

"Arrived on site to test unit for door falling down. Upon arrival customer stated door has no tension and falls down. Inspected springs and found right spring, bushing and friction sleeve missing. Left spring is stretched, bushing and sleeve are worn. Replaced both springs (WPW10337934), both bushings (WP8268990) and both friction sleeves (WP8268961). Tested unit, door now has tension and no longer falls down. Ran a diagnostic cycle, all components are properly engaging and unit is now running as designed, no leaks detected, job complete."

"Arrived on site to test unit for not draining. Upon arrival customer stated unit will not start a drain and spin cycle. Applied power to the unit and noticed unit is stuck in a cycle, does not allow to turn LED off or start a new cycle. Held the start button down for 10 seconds to reset, started a drain and spin cycle, drain pump engaged properly but would not disengage and all LEDs turned off. Held down the start button for 10 seconds to reset, drain pump disengaged. Entered diagnostics, upon entering drain pump once again engaged and all LEDs turned off. Unit is experiencing a pressure system fault. Inspected pressure hose, found no kinks, punctures or restrictions. Replaced control (W11608056) and ran a diagnostic cycle with all components properly engaging. Ran a calibration cycle successfully. Unit is now running as designed, no leaks detected, job complete."

"Arrived on site to diagnose unit not washing dishes. Tested unit and found error codes F4E3 (wash motor issue) and F7E1 (no heat). Checked voltage at the wash motor and confirmed it was receiving correct voltage, but the motor was unresponsive. Replaced the sump and motor assembly. Tested unit and confirmed proper operation. Unit is filling with the correct amount of water and circulating properly. No leaks present at this time. Job complete."

"Arrived on site to inspect refrigerator door not closing properly. Upon further inspection, I found that the bottom bin rail had broken, causing the bin to not sit properly and allowing it to push against the door. I am ordering the new rail to resolve this issue. Office to schedule when part arrives. No water leaks observed during service. WP2223357; ordrng 1 WP2223357 (Meat pan)"

"Arrived on site for customer complaint of unit giving error codes, leaking water into machine, and not working. Found f35 error code on arrival and unit locked. Found no water entering machine. I replaced valve, water would enter machine, but gave an f20 error code, pressure switch not recognizing water. Ordering pressure switch, and control. ; ordrng 1 W10156258 (Control) and 1 8181696 (Flow meter) and 1 W10157913 (Control) and 1 W10156252 (Pressure switch)"

"Arrived on site to replace previously diagnosed parts. Upon arrival replace element (279838), thermostat (WP8577891) and thermistor (WP8577274). Tested unit, unit is now running as designed, job complete."

"Arrived on site for a refrigerator that will not dispense ice. Inspected unit and work area. The customer advised that since the door replacement, the unit will make ice, but will not dispense. I did confirm the customers complaint and found the dispenser motor buzzing, but not moving. I found that the drive shaft was completely seized. I replaced the dispenser motor and tested the unit. The unit began to work and operate as designed. Call complete. W11671282."

"Arrived on site to replace previously diagnosed gear case, rotor, slider, clutch and wash plate, replaced and tested unit is now running as designed no leaks detected job complete installed W11393685, W10734521, W10754448, W10902814, W10915701"

"Arrived on site to replace previously diagnosed gear case, rotor, slider, clutch and wash plate, replaced and tested unit is now running as designed no leaks detected job complete installed W11393685, W10734521, W10754448, W10902814, W10915701"

Arrived onsite for unit it not functioning and tripping breaker. Tested and found intermittent tripping. Ordering both elements and control. Office to reschedule . Unit is vacant and will need time to do turnoff. No one onsite for signature ; ordrng 1 W11707155 (Control) and 1 W10856603 (Broil) and 1 W11182108 (Bake)

"Arrived on site at Rent a Center for not operating. Upon arrival, test unit and confirmed issue. Found high limit thermostat is OL. Replaced thermostat and test unit. Unit is operating as designed. There are signs that customer has a clogged vent. Cannot test vent due to unit non longer installed at location. Job complete"

Arrived onsite for unit not draining upon further inspection ran diagnostics found f8e3 cleared code replaced drain pump W10876537 ran test cycles & normal mode unit is working as designed customer not available for signature no leaks observed during service

"Arrived on site for not making ice . Upon arrival, inspected unit. Found lots of markings/scratches on floor. Uploaded pictures to SD. Test icemaker and valve is not energizing with call for water. Found harness to valve is not connected. Secured connection and test unit. Icemaker now fills correctly. No leaks present. Job complete. There is no one in apartment to get signature upon completion"

"Arrived on site for ice maker not making ice. Upon arrival, ran reset on ice maker and gears were not turning. Proceeded to replace W11729596 ice maker. Tested unit and now ice maker gear is turning and emptied water into the ice maker with no leaks. Unit is functioning as designed. No water leaks detected at this time. No one available to sign. Spec apartment"

"Arrived on site for F5-E2 error codes. Upon arrival, ran diagnostics and confirmed error code F5-E2 lock failure. Test unit and lock clicks repeatedly but does not lock. Found latch has failed. Replaced latch W11565030. Test unit and is operating as designed. Cleared error code. No leaks present. Job complete there is no one in apartment at time of completion to get signature"

"Arrived on site for not operating correctly. Upon arrival,test unit but low speed fan operation not working during cooking or for venting. Unit is heating cup of water correctly. Replaced control and have same issue. Contacted GC for assistance. Inspected harness and found pin in harness connector to low speed connector in blower is not secure. Securely connected harness. Test unit and is operating as designed. Job complete. Maintenance team is not available to sign off completed repair"

"Arrived on site for ice maker not making ice. Upon arrival, ran reset on ice maker and gears were not turning. Proceeded to replace W11729596 ice maker. Tested unit and now ice maker gear is turning and emptied water into the ice maker with no leaks. Unit is functioning as designed. No water leaks detected at this time. No one available to sign. Spec apartment"

Arrived on site to install previously ordered parts. During disassembly did not find crack or leak from valve. Test entire unit for leaks and cannot duplicate. The smell of gas is when unit is first turned on. Contacted techline and spoke with Boyd. Explained all test.and tech is not recommending part replacement. Unit is operating as designed. No gas leaks detected with electronic sniffer and bubble solution. SR#7741296451

"Arrived on site for not dispensing water. Upon arrival, customer states that also not making ice. Upon arrival, test unit and valve is energizing but there is no water flow. Found reservoir is slightly frozen. Cleared all water and ice from reservoir. Test unit and is. Ow dispensing correctly. No leaks present job complete."

Arrived on site for oven and draw bake not heating . Found harness melted at bake elemnt . 0rderi g bake elemnt and main harness . Call to set return ; ordrng 1 W10911850 (Main harness) and 1 W10541944 (Lower bake) and 1 W11676788 (Sensor) and 1 W10729897 (Thermostat. Ower draw) and 1 WP3196548 (Thermostat)

Arrived on site to test unit due to issue with left front and center burners shutting off while gas continues to flow.Tested unit and found clogged valves and tubing. Contacted Safety to report findings and obtained PL authorization. Ordering new tubing and manifold. Office will contact customer to reschedule once parts are received.SR#W1DVJC1WPL1; ordrng 1 W11186511 (LF tubing) and 1 W11186517 (Center tubing) and 1 W11602206 (Manifold)

Arrived on site for dead dryer . Found controls not powering up. Getting proper voltage at outlet . Checked and found j9 connection not plugged in plugged connection in . U it is now powering up and heating properly . No parts installed . No lint build up. Construction not on site to sign ticket . Job complete

Arrived on site to inspect unit for damaged handle and panel.Found the center handle and panel broken. Ordering replacement handle and panel. Office will contact customer to schedule a return visit once parts arrive.; ordrng 1 W11662067 (Handle cover) and 1 W11416785 (Panel)

"Arrived on site to diagnose unit not heating.Tested unit and found the heating element was broken. Replaced the heating element, then placed the unit in test mode. Cleared all error codes and ran a full test cycle. Verified that the heating element is now heating properly.No leaks present at this time. Job complete."

"Arrived on site for UI not powering up but unit is still cooling . Getting good no voltage at UI , no voltage at door harness . Found wire harness was cut bye sharp metal corner of condenser frame . Repaired light blue and grey wire . . Ui is now fulley functional. Nomwater leaks detected at time of service. No parts installed . Job complete"

"Arrived on site ,replaced heater . Ran diagnostics, all checked normal. No water leaks detected at time of service. Called safety, same ref # . Job complete"

"Arrived on site to inspect unit for burning smell when using the dishwasher. Tested unit and found a potato peeler on the heating element. Removed the potato peeler, tested unit, and it is now operating properly. Job complete.Contacted Safety to report findings. SR#7741312601"

Arrived on site to inspect unit for burning smell.Tested junction boxno issues found. Removed front panel and discovered melted control wires and wire harness. Replaced wire harness and control board. Tested unit; unit is operating properly. Job complete.

"Dryer is in. Apt 134......Arrived on site for dryer shutting off mid cycle . Found some condensation on UI and control . Checked sensors and thermistor at control all checked normal. Replaced control and UI . W11733951,W11378949. Ran temp and air flow tests . Advised leasing office to have maintenance clean vent . Maintenance not on hand to sign job complete"

"Fridge is in unit 415 .....arrived on site for ice maker not working . Found fill tube had come off back of fridge . Reattached fill line to fill tube . Ran dispenser and harvest test . All checked normal. No water leaks detected at time of service. No parts installed, complete."

"Arrived on site for light not operating. Upon arrival, inspected unit and RC lights operate but FC does not. Found a slight amount of frost holding FC switch in OFF position. Cleared frost and swit h is operating correctly. Customer states that there was a time FC door did not close completely. I Checked gasket and is good with no air leaks. Unit is operating as designed. Job complete"

"Arrived on site to install previously diagnosed and ordered part. I installed the control, recalibrated, and tested the machine. The machine is now operating as designed. No water leaks were observed during service. W11608056"

"Arrived onsite for microwave with no power. I found the fuse on the filter board to be open and not receiving voltage. I also found the interlock switch to have blown the fuse. Will need to order W11661583 cavity therm, W11662685 Interlock switch assm, and WPW10531156 FILTER BOARD. OFFICE TO RS AS SOME ARE OUT OF STOCK/PSP.; O-emld tckt"

"Arrived onsite for unit intermittently tripping breaker. Customer stated unit will freeze up and begin tripping the breaker. If he lets it thaw out, it will begin working for a while. Attempted to disassemble however the heater is difficult to remove and putting pressure on the evaporator coil. Ordering Evaporator and process stub and evaporator harness. Sealed system repair will be needed if evaporator ruptures. Returning with evaporator , harness, drier, valve and heater. Office to reschedule ; ordrng 1 WP2188823 (Evaporator) and 1 W11545823 (Evaporator harness) and 1 WPW10143759 (Uv drier) and 1 W11506635 (Access valve) and 1 2hr (2hr)"

"Arrived on site to inspect oven displaying error code F9E1. Upon further inspection, I placed the unit into diagnostics and observed error code F9E1 and F1E1 (relay board). I checked the incoming power supply and found it to be correct. L1 to N 125VAC. L2 to N 125VAC and L1 to L2 250VAC. N to Ground 0VAC. I cleared the codes and power cycled the unit however the codes returned. I replaced the control and tested the unit. The codes did not return, and the unit is fixed. W11448962. No one on site to sign"

"Arrived on site to inspect microwave, not powering on. Upon further inspection, I found that the supply voltage was too low, measuring only 48AC from L1 to N. And 48VAC from L2 to N. L2 to L1 ,measured 250Vac. I gained access to the juction box and found that the wire connector to neutral was damaged. The customer addressed the electrical issue and after the voltage was fixed the unit was found to be operating as designed. No parts installed."

"Arrived on site to install previously diagnosed and ordered parts. Due to a possible glitch in one of the UI's and after speaking to techline regarding the intermittent error code, I removed and replaced all three UI controls. Tested the unit after reassembling and the unit is operating as designed. Job completed. W11333446, W11333463, W11333464"

Arrived onsite for previously diagnosed parts. When attempting to get the microwave down I found the microwave to be held up even with the mounting screws out and the aluminum tape taken off. I inspected the vent and showed GC. The installers used a heavy duty vent and wedged it between the microwave flapper and the vent mount. Modifications will need to be made with the vent as it doesn't give any slack and the microwave can't pass the vent to come down. Maintenance will get the vent modified so we can access the microwave. RS when modifications are made.; O-emld tckt

Arrived onsite for unit not powering on. Found loose connection (black wire ) at Terminal block . Secured connection and tested. Unit is now functioning properly. Job complete. No one onsite for signature

Arrived onsite for unit it making noise. Tested and found unit making loud thumping sound. Inspected and found manufacturing insulation stuck on wheel assembly. Removed and retested. Unit is now operating properly. Job complete

Arrived onsite for unit not powering on. Inspected and found failed fuse. Replaced and tested. Unit is now functioning properly. Job complete. No one onsite for signature

Arrived onsite for dryer taking multiple cycles. I found the vent hose to be collapsed and lint present inside the hose. I tested the temp with the hose off and found it to reach temp correctly at 178 degrees and dropping quickly while in cool off. I attached the vent and tested the temp. I found the temp to climb slowly and the cool down to struggle on the drop. A new vent hose will be needed and customer will need the vent cleaned. I informed maintenance and they understand. Call complete. No parts installed.