Pedro - Austin, TX
Retha - Pflugerville, TX
The repairman was on time, knew exactly what he was doing, fixed the problem very quickly. Very polite.
Great service, very knowledgeable technician
John - Georgetown, TX
Sue - Austin, TX
Dishonest and poor service
Peggy - Rogers, TX
Bad service falsified invoice.
David - Belton, TX
A Positive Review, despite...
Peter - Austin, TX
My appliance still doesn't work as designed. But, I cannot fault Kevin or Appliance Express. In fact, at first, I wasn't satisfied with that result and let A/E know it. They understood my concern and sent Kevin back out under the original Service fee. And he threw everything at that appliance; going so far as to call the manufacturer. And the manufacturer was stumped. Appliance Express listened to my concern and made it right between them and I. Now, as to that manufacturer... that's a different story.
Good service experience
Sarita - Austin, TX
Communication was prompt, technician came as expected, warranty was honored. Appreciate the hassle free experience!
Barb - Georgetown, TX
Shanita - Georgetown, TX
We appreciate the great customer service and friendly attitude of the technician. He answered all of our questions and gave us some helpful tips for using our fridge that we didn’t know prior to this service call.
Very professional with high level of technical expertise
Dan - Blanco, TX
Excellent results, solved the problem
The repair was incomplete.
Lavon - Austin, TX
I was very disappointed with the service because it was incomplete and I am still waiting for the repairs to be completed. I have been without washer service for more than two weeks and I cannot go to a laundry service.
Glynis - Jarrell, TX
Always very professional!
Veronica - Dripping Springs, TX
andy great guy
Nora - Manor, TX
great service awesome guy andy 5 stars
Great customer service
Gina - Manor, TX
Andy is so polite and professional
Dalia - Pflugerville, TX
Laxmi - Austin, TX
Clif knew his job and solved the problem right away
Matthew - Temple, TX
Alvin was professional and diagnosed our problem immediately and had it resolved in minutes. We appreciate his great attitude and outstanding service!
David - San Marcos, TX
Mark - Georgetown, TX
Both technicians that worked on our stove were great. Very professional and efficient.
Wanda - Spicewood, TX
Great job. Very professional
Frank - Austin, TX
Quick, came prepared with a replacement pump, gave good advice about our refrigerator door, left no mess, wore a mask and gloves.
Charity - Leander, TX
Kathleen - Manor, TX
Holly - Austin, TX
Fixed the problem very quickly and professionally.
Christina - Leander, TX
Great experience. Lou was friendly and thorough.
John - Georgetown, TX
Hopefully a James C. has our ice maker fixed. However, we thought it was fixed once before, but after a week, it quit making ice.James was the third technician to come out and there was a total of 4 service calls. All technicians were very nice, but didn’t fix the problem.
Lori - Briarcliff, TX
Arrived promptly, worked efficiently. Friendly and helpful repairman.
Courteous excellent service.
Bill - Austin, TX
Good communication in setting the appointment and reminding when on the way.
Hubert - Leander, TX
Timely, courteous, professional service. Job well done.
Kon - Austin, TX
On Time and Great Service
Brandon - Belton, TX
Donna - Cedar Park, TX
Diagnosed problem and repaired quickly.
Jessica - Leander, TX
He was very professional and quick!
Mishelle - New Braunfels, TX
Great service, very kind and informative. Unfortunately, the leak is still occurring...slower but it is still leaking
Michael - Gatesville, TX
Jordan - Georgetown, TX
Logoitino - Killeen, TX
He did a great job I highly recomand him to anybody
Weller - Jonestown, TX
Professional, excellent Customer Service, Knowledgeable, Courteous and would welcome the tech back into our home again.
Nicole - Leander, TX
David was very friendly, fast and knowledgeable.
Honest and reliable
Brian - Austin, TX
This is my second experience dealing with Appliance Express and both techs were everything I'd want in a mechanic. Fixed the issue, affordably, on time, I couldn't be happier.
the time frame was a night mare but the technicians where great
Shannon - Kingsland, TX
Appliance Express is my go to appliance repair...
Clarence - Luling, TX
Quick & efficient service. They also service Bosch ovens. Had Noah look at the stove while he repaired our Whirlpool washer. Saved us another service call just for the oven. I like that kind of service.
I was impressed by the professionalism of the technician.
Marty - Lorena, TX
Very nice person. Wore mask and gloves. Stellar!!
Mickey - Georgetown, TX
Wes was respectful & explained our problem
Cheri - Liberty Hill, TX
Technician was very helpful. Tested the refrigerator to diagnose problem. Was very professional and explained what he was doing along the way. Gets my highest recommendation!
John - Spring Branch, TX
Richard and the entire Appliance Express group were great.
James - Pflugerville, TX
David completed the work quickly and successfully, and was very helpful offering suggestions to my wife about our oven. We’re quite happy with his work.
Gordon - Cedar Creek, TX
Andy, recognized the problem with the Maytag HD machine and ordered the parts required immediately. He effected the repairs quickly and professionally. He's an asset to any business entity.
Madeleine - Spicewood, TX
Brandon arrived early with no difficulty. He had covers on his shoes, and wore a mask. He quickly made the repair. He explained that the problem was common and that it may reappear. The repair cost was covered by warranty.
William - Georgetown, TX
The service was great. I thought the service call fee was a little high. That’s the reason for the 4 star V’s 5 star rating.
Anita - Liberty Hill, TX
Both visits by Appliance Express associates were good. The associates were friendly and knowledgeable. I would definitely recommend Appliance Exprress to anyone I know.
Ronald - Waco, TX
Helpful, Honest, Professional
Sam - Georgetown, TX
Clif came by to address a minor issue we had that was under warranty. He took care of the issue very quickly (in & out in about 10 minutes). He also provided useful information about our refrigerator that isn't in the user manual. Plus, he was very pleasant and professional.
Exceeded expectations, Professional and knowledgeable
Steven - Temple, TX
Alvin new exactly what the problem was with our dryer and completed the repair promptly. Thanks again!
Steven - Austin, TX
Worked great with AHS
Michael - Austin, TX
Great job working with AHS and getting the repairs done.
EC - Austin, TX
Friendly, quick, neat and clean. Scottwas great>
Jan - Johnson City, TX
Very good job. Hoping it lasts longer than the original part!
Andrew - Leander, TX
Lakshmi - Leander, TX
Worth the Warranty
Lindsay - Kempner, TX
Glad our warranty service was done by Appliance Express! We had an unusual problem with out fridge and it took a couple of visits (parts/covid slow down) but they got it fixed! No more unintentionally frozen veggies. The service guys were personable, polite and very knowlegdeble and made certain things were done to our satisfaction. We highly recommend!
KitchenAide Dish Washer Repairs
Ken - Austin, TX
Leonardo Cantu did an initial visit and followed up with repairs. He was courteous and punctual, He explained the repairs and costs. He wore protective gear and exhibited social distancing. We will use him again.
Darn good service
Sandy - Leander, TX
Darn good service, only issue is he didn’t push refrigerator all the way back, I can live with that
Barbara - Florence, TX
Polite and through
Charles - Horseshoe Bay, TX
Checked dishwasher and tested
Emil - Georgetown, TX
Clif called about 10 minutes before he came which was appreciated when you have a large window. He was professional, friendly and courteous. He wore a mask and gloves. He knew what he was doing.
Ronald - Lakeway, TX
Leo did an excellent and found the problem.
Whirlpool oven repair
Peter - Cedar Creek, TX
Andy was prompt and quickly got the repair done — A+!
Extremely helpful and professional
Alan - Dripping Springs, TX
Leo did an excellent job when he came to perform repairs at our house. He was very personable and helpful and explained things very clearly and in detail.
Kim - New Braunfels, TX
Noah was very professional and the repair was done in a timely manner. Will definitely use Appliance Express in the future. The repair bill was very reasonable too!
definitely an asset for your company
Richard - Tow, TX
Tech arrived on site earlier than I thought he would. Tech was courteous, very organized, and professional.Assessed problem quickly made repairs and went on down the road to the next job.
Great service and quickly performed.
Wolf - Harker Heights, TX
Very knowledgeable and professional.
Adrian - Leander, TX
Lou helped us immensely by fixing our washing machine. It works like brand new!
Jacqueline - Bruceville-Eddy, TX
Brad - Cedar Park, TX
Lou was like an old friend. He quickly diagnosed the problem and absolutely dismantled the dryer and consulted his manuals to make sure everything was done properly. No nonsense and told me he absolutely loved his job. A rarity today.
Liz - Cedar Park, TX
Jose - Austin, TX
Knowledgeable and Efficient Repairman
Nancy - Round Rock, TX
The young man who repaired my appliances was very knowledgeable, knew what he was doing, very efficient, and an all-around good person.
Great expert service
Your Co and Brandon are excellent and aiding.
Thomas - Wimberley, TX
Under our service plan, it was a bit tricky getting an appointment, but once we got past the bureaucracy and red tape, dealing with Appliance Express was easy. And Robert's onsite troubleshooting and analysis was awesome. Appointments were scheduled, and we were always informed when Robert was on the way to our home. We're in the midst of the Covid calamity right now, and Robert was super careful to wear protective equipment and keep his distance from us while servicing our refrigerator. Great company. Great Service!
Fridge still broken
Jennifer - Austin, TX
Not having a good experience especially during pandemic with a brand new fridge that repeatedly looses temps and one door is experiencing friction
Robert - Round Rock, TX
David knows his stuff. I really appreciate the honesty so we know what’s happening.
Doug - Georgetown, TX
Timely, Thorough and Professional service
Delores - Austin, TX
Awesome service, reasonable price, excellent customer care!
Calvin - Georgetown, TX
Super helpful, friendly and very knowledgeable.
Remove water filter
Bonnie - Georgetown, TX
Wes did a great job. Fast we did not want to use channel locks just in cause we broke something, but Wes used them and out it came.
Eleanor - Round Rock, TX
Quick & knowledgeably knew the problem.
Gina - Manor, TX
Albert - Dripping Springs, TX
Tech was not sure why he was there until he read info after entering our home. Replaced board in DW. Did not run to verify working properly.
Darcy - Elgin, TX
Scott did a great job and aimed to please!
Great Service. Honest.
Kim - Horseshoe Bay, TX
Nina - Jonestown, TX
Sarah - Austin, TX
Harold - Austin, TX
Quick, courteous service
Coty - Austin, TX
Sandra - Belton, TX
Guy was really nice and courteous. He fixed our fridge very well
Great and timely service!
Sally - Georgetown, TX
Technician came at the time stated and completed the work with great competency.
Rodney - Georgetown, TX
Overall Very Good
Cris - Round Rock, TX
Quick smart and courteous. Scott was great.
Charlene - Austin, TX
Only regret is we had to wait a week to get ice maker working after previous tech disconnected it. And then denied any responsibility for the problem.
Friendly, professional service during odd times
Ross - Pflugerville, TX
Eman was very polite and called prior to his arrival as asked. He was able to repair our Kitchenaid dishwasher the first run and everything appears to be working great.
Professional, competent service.
Nick - San Marcos, TX
Sherry - Pflugerville, TX
David was very efficient and my Whirlpool icemaker in short order and now it works like a charm. He came prepared to fix the problem and did so very quickly. He wore a protective mask and booties the entire time and made us feel safe.
excellent service appointment !
Dennis - Burnet, TX
The technician ,Tyler, arrived on time and was very courteous and knowledgeable . He diagnosed the problem quickly and got it fixed in a hurry! This young man is a definite asset to your organization !
Great customer service.
Gary Thornton. - Leander, TX
Tyler was great! He was incredibly polite, professional, and courteous. He even helped us connect our oven to WiFi. I had no idea our oven even had WiFi! He is an asset to your company as he knows his job, he’s knowledgeable about the products, and is great with customers!
Pamela - Buda, TX
Very polite and professional- well informed.
Chris - Leander, TX
As advertised. I thought the total costs was a little high however the job was do quickly and to my satisfaction
John - Burnet, TX
Punctual and efficient
Rebecca - Austin, TX
Luis arrived at the beginning of the scheduled window, was courteous and efficient.
2 appliance repair
David - Georgetown, TX
Arrived on time. Great analysis of problems. Fixed quickly and price was reasonable.
William - Wimberley, TX
This was under warranty. Everything was as promised.
Margaret - Buda, TX
Jacob is prompt, friendly, wore his gloves AND mask during the whole visit, even though it must have made his job trickier. He was friendly, and answered ALL my questions. I am SO glad he came to help with my fridge. Thank you, Jacob!!
Charles - Austin, TX
Knowledgeable, kind, courteous
Soy Yo Mario - Cedar Park, TX
Straight forward and knowledgeable about my concerns and questions with my washer.
Rebecca - Leander, TX
Tyler was very explanatory with everything he was doing to fix the problem I like that and he made it simple to understand
Excellent all around!
Sylvia - Spicewood, TX
Michael - Kyle, TX
Great work. On time fast service!!!
John - Georgetown, TX
Have had repair men out 3 times and have spent close to $1000.00, ice maker still not making ice. Refrigerator is 13 years old. Should have been advised not to repair at all.
Valerie - Austin, TX
Jihong - Dripping Springs, TX
Scott - Austin, TX
Arrived on time, polite and made the repair quickly
Bonnie - Austin, TX
I got excellent service and eductation!
John - Georgetown, TX
Russ - Leander, TX
With a new house we’ve had many service calls from various firms and Lou was the best of all
Efficient, courteous, prepared
Grant - Georgetown, TX
Tyler arrived on time. He had anticipated the problem as a prior visit by Appliance Express failed to solve the problem. He worked efficient and completed the work in a short amount of time. So far the problem has been solved and the family is happy.
Lissa - Liberty Hill, TX
Solid Shrive but Expensive
JCG - Austin, TX
Initial call was satisfactory in terms of setting up date/time for appointment. Technician arrived and was knowledgeable about appliance issue. Wore face mask; practiced social distancing. My only issue was the cost. For 10-15 minutes of work I paid nearly $200 (more than I do for a plumber of electrician). And I'm a long time; valued client.
Cooktop repair - Awesome
Sandra - Round Rock, TX
I would recommend Appliance Express for your repair needs!!
Travis - Dripping Springs, TX
Shawna - Austin, TX
Jacob was great and fixed my washer in no time! He took all the proper health precautions and was very friendly and efficient! A+++ service
Unhappiness with Luis Morales...
Linda - Austin, TX
Hello, I no longer desire Luis to return to my home for repairs. He is an unfriendly fellow--very difficult to deal with, especially during this 3rd and finally repair. I do not believe he worked effectively on my unit, was sarcastic, unhelpful, and even walked out of my home without saying goodbye or a thank you. I also told him that I didn't believe he "fixed" my problem. I was, frankly, expecting him to replace my water dispenser; he impatiently said NO...the water tank froze. He was here two different times and never removed the vegetable or fruit bins. He curtly told me to "wait a day or two with the temperature on 40, then drain a gallon of water from the dispenser and to use the dispenser a lot or it freezes"! He had not told me that the first time nor even checked the dispenser in his overall visit. He is an unfriendly man who needs a lot of customer service training and be willing to "train" customers during his visits and not being unwilling to communicate well with them, as he did with me each time he was here. The culmination was this last visit and I had had enough and brought it up to him in a nice way. I then called the company after he "walked out my door without a word" and discussed the visit with his wonderful supervisor MELISSA. I like Appliance Express very much and will keep using this great company--but refuse to interact with Luis again... And when he called me to tell me that he would be early, he was gruff and I could hardly understand his speech--not a kind nor professional-enough phone call. And he contacted my cell phone of which I asked that the company not do, unless it was an emergency. This was not an emergency after leaving a first message on my home phone answering machine. Thank you. Linda Rowland
On time and great service
Madeline - New Braunfels, TX
Even though the appointment window was between 11am-2pm, Noah arrived exactly at 11am. He called to inform he was on his way. He explained the issue with the fridge and how he was fixing it.
Bruce - Austin, TX
Paul and his assistant did an excellent job repairing our Jenn Air cooktop. They had all the parts needed and all work completed professionally. I e we puke not hesitate to call upon them again.
Randall - Spicewood, TX
Phillip - Leander, TX
Wes was incredibly fast and very professional. Best part of the whole experience.
Richard - Round Rock, TX
Paula - Leander, TX
This refrigerator was still under warranty. Lou came out and was knowledgeable and knew exactly what to do. He is very courteous. This is our second experience with Appliance Express, and would definitely recommend their company.
Ghost in the machine
Lauri - Austin, TX
James - New Braunfels, TX
Very knowledgeable technician. Quickly identified and fixed the problem. Highly recommend! Just wish they could have come out a little quicker.
Did not fix the problem
Alex - Austin, TX
Kenny - New Braunfels, TX
Excellent with repair person
ML - Rollingwood, TX
Kevin easily diagnosed the problem with our refrigerator, had the replacement part in his truck and installed it quickly. Professional and personable. Great!
Ashish Patel - Bee Cave, TX
I had requested services on my Vent hood, Washer and Dryer. When the technician arrived, he equated me labor and i said yes. It look him less then 5 minutes to replace circuit board using my own screws. When I asked him what about Washer and Dryer, he told me that no one had informed him about it. He contacted your service department and it turned out that y’all had dropped the ball. No one put those two times in the service ticket. So i ended up agreeing to Pay $179.99 Service charge for not all appliances requested on for the service but only for less then 5 minutes of work. Now i am being told I have to pay for another service charge for someone else to come out on another day to service my washer and dryer. This is BAD service and not fair to your customers.
Michael - Austin, TX
Wonderful experience. Thank you!
Billy - Austin, TX
Tech did good job
darrell - Manchaca, TX
very professional, well mannered and a pleasure to work with,
Karen - Hutto, TX
Joann - Georgetown, TX
Lou was friendly, efficient, and courteous. Definitely 5 star service.
Stacie - Liberty Hill, TX
The service tech came in and fixed the problem quick and efficiantly
Robert - Round Rock, TX
They got here and got the job done very happy with their service
Dolores - Temple, TX
David was very helpful and nice. He fixed my washer and was able to tell us what was wrong with it.
Garth - Dripping Springs, TX
Excellent service , Technician was very professional, courteous and on time. Thanks for taking care of our problem!
Mark - Salado, TX
The tech who repaired my washer controls did a great job. Even in a cramped and hot room, with all the ppe. Professional and efficient.
Shelby - New Braunfels, TX
Great job , in and out .. I was quoted 109.00 over phone , but paid 165.00 please let me know why .
Carl - Florence, TX
Service was performed in a very professional manner. Service person was very courteous and repaired the microwave quickly and we appreciated his effort. Thank you.
Glynis - Jarrell, TX
Richard - Georgetown, TX
Exceeded our expectations
James - Georgetown, TX
Prompt, courteous, and fixed the issue.
Jana - Seguin, TX
Linda - Kingsland, TX
Very pleased with the quick and fast service. The awesome young man that repaired my oven was very knowledgeable and polite.
Billy - Killeen, TX
Excellent Very Professional
Murugan - Cedar Park, TX
Steve - Bastrop, TX
Very friendly, customer service with customer friendly!
Rosa - San Marcos, TX
They came and access my watcher week later all fix
Manuel - Austin, TX
Warranty call. Technician answered all questions and show us how to avoid getting frozen items in refrigerator.
Alan - Austin, TX
On time . Polite. Great service
Barbara - Austin, TX
He quickly solved the problem. Was Covid protected. All in all a perfect experience.
Efficient, fast and respectful
Jacqueline - Wimberley, TX
The technician arrived on time - actually early - wore a mask and gloves and diagnosed the problem very quickly. I am very pleased with the service. I would use again definitely.
Jane - Austin, TX
Kind and personable young man, speedy repair and took time to explain about refrigerator. Very pleased with excellent service.
Ryan - Liberty Hill, TX
Two guys came out separately. One to diagnose and one to fix. Clean, well spoken, professional.
Fantastic service guy, nice friendly, knew his stuff, COVID precautions
John - Cedar Park, TX
Marginal. Tech was efficient in fixing cooling problem but left water and ice maker inoperable.
Charlene - Austin, TX
After he left, the refrigerator would no longer dispense water or make ice. These were fully functioning right before he arrived. He denied any responsibility for the defective water and ice maker.
Still making noise but not as loud
Michelle - Leander, TX
Correct diagnosis and repair
Dickey - Georgetown, TX
After a disappointing experience with another repairman, Clif correctly diagnosed the problem with my refrigerator and repaired it after ordering necessary parts.
Paul - Pflugerville, TX
great service, very friendly. Nice young man.
Kitchensid built in
Lorraine - Austin, TX
Efficient, excellent service
Christtiana - Hutto, TX
Latoya - Leander, TX
Very professional and Nice
Alin - Manor, TX
Everything was great. My refrigeration needed some attention and Scott was fast & answered all my questions.
Charles - Johnson City, TX
Knowledgeable and professional
Geraldine - Leander, TX
Lin - Austin, TX
very nice and knowledgeable
Great service & technician
Martin - Austin, TX
Appliance express staff prior to visit were very helpful, and upon visit the technician was very thorough, and cleaned up after himself. Was polite and made sure to wear his shoe covers, gloves & mask. Thank you!!!
Jean - Canyon Lake, TX
Noah was very was professional and repaired the issue great.
excellent job !!
Fernando - Temple, TX
thank you for coming out during these times to fix washer , !!! priceless
Gail - Georgetown, TX
Quick knowledgeable and efficient...
Gerald - Killeen, TX
Thank you for the quick assistance and service.
Tynisha - Harker Heights, TX
Al was a great professional. He was very knowledgeable and helpful and he was able to resolve my issue.
Travis - Dripping Springs, TX
Brandon did a quick job of fixing the problem. Seemed to know just what to do.
Experience with repair of dishwasher and oven
Walter - Austin, TX
While Brandon was polite and appears to have repaired our dishwasher, we have not run it for a full cycle - yet - so don't know for sure it is repaired. This was a third call for repair of the dishwasher. Cost was $180 for labor and $157 for parts. Plus labor for earlier call for removal of glass from pump which may or may not have been related to the control panel replacement. Then the fiasco with one of our ovens. Three calls, replacement twice of the computer (which fortunately for us was under warranty). During final call screws in the door were tightened and the oven light problems was resolved. I don't expect to call you again.
Waste of time and money.
Max - Seguin, TX
It was a waste of time and money for the technician to come out and do what I could have done or had already done when one of the suspension rods came off before. The technician rehung the suspension rod but it did not fix the problem. The washer still jumps around like popcorn in a popcorn popper and the washer tub bangs against the side of the washer, which is the reason the suspension rods come off. After rehanging the suspension rod the technician did a high speed spin check on the washer and said it was good. I questioned him about it not being with a load on his spin cycle test and he just said the test showed it worked. It does NOT work properly. During the rinse and spin cycle the washer jumps around and there is banging as the tub strikes the outer shell. I put a rubber door mat under the washer hoping that that would cushion the washer, but it still does the same thing. There is banging and it jumps around no matter what is being washed except a very light load like white socks. It bangs and jumps around; with just 5 bath towels in it; with t-shirts, underwear, socks, panties, and bras; with 4 pairs of jeans. It bangs so hard that now when a load is finished washing I find slivers of plastic in the tub, which I have pictures of. I also have multiple videos of the washer banging and jumping around.
Timely, friendly, fast and thorough!
Kelsey - Austin, TX
Johnny - Killeen, TX
Rafael - Austin, TX
On time. Very nice. Efficient.
David - Austin, TX
Michael - Georgetown, TX
Great job and knowledgeable
Tara - Dripping Springs, TX
REFRIGERATOR WHIRLPOOL WRS965CIAM00 Arrived on site for refrigerator not dispensing water or making ice. Inspected unit and work area. Found broken at bottom of FC door causing failure (see SD-QUICKPIC). Will need to replace complete door to repair. Informed customer to monitor cooling due to harness failure could cause cooling issues as well. Job completed.; ordrng 1 W10472984 (FC DOOR)
DRYER WHIRLPOOL WED5100HW0 Arrived onsite for the the dryer lent trap issue. During testing found that the customer can not put the lent trap back in its place. Upon inspection found that the metal bracket that holds the lent trap had come loose causing the issue. Adjusted the metal bracket and put it back where it belongs. Lent trap can now be used with no issues. Complete
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for unit not heating. Tested unit. Unit is heating. Opened up the back to checking heating element and fuses. Everything checked good. Did re level unit for the customer. No other issues at this time. Job complete
WASHER MAYTAG MVWC565FW2 Arrived onsite for drain hose causing water to spill out on the floor. Looked at unit and noticed the drain hose was never secured to the standing pipe. Secured drain hose with standing pipe with zip tie. Let customer know if the drain hose does stay inside the pipe but there happens to be water still coming out of the pipe. They would need to call a plumber to check the pipe. Called tech line. Let them know of findings. Tech line agreed with findings. Got SR#7729932907. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL KRFC300EWH00
DRYER WHIRLPOOL WED6620HC1 Arrived on site and inspected dryer not starting.Confirmed the complaint and checked voltage at the back of the unit while plugged in and got 240/120/120.Checked voltage at the control and found none.Unit will require a main control and UI to complete the repair.Returning with previously ordered parts.Office to schedule return services due to part availability ; ordrng 1 W11351728 (DISPLAY) and 1 W11388022 (MAIN PCB)
RANGE JENN-AIR SCE30600B Arrived on site to install previously diagnosed part. Inspected unit and work area. Replaced relay control board and tested unit. Unit began to heat and is operating as designed. Call complete.
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on job for complaints of handle loose. Tighten handle screws and test.
REFRIGERATOR FRIGIDAIRE FGSC2335TF5 "Arrived on site to install previously diagnosed parts to resolve no fill icemaker. Replaced inlet valve and retested. Unit still not filling. Disconnected fill line and steamed fill tube. Still no change. Unable to remove any other parts to replace or troubleshoot. Line is collapsed inside the roof of the unit and will not fill.Call complete."
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived onsite for refrigerator making abnormal noise. Upon inspection I found that during initial start up of the FC fan it would make a abnormal vibrating noise. I accessed and replaced the FC evap fan. The noise is no longer present. I reassembled the unit and it is working as designed at this time. No leaks were detected while onsite. Job complete.
REFRIGERATOR WHIRLPOOL KSSC42QVS05 Arrived on job for complaints of refrigerator still leaking. Found floor in front and underneath completely dry. No leaks detected at time of service.
OVEN WHIRLPOOL WFE770H0FZ1 Arrived on site to diagnose a range that is not baking. Found failed bake element in unit. Element will need to be replaced to complete repairs.
OVEN KITCHENAID KEMS308SSS05 "Arrived on site to replace bake element, after replacing, unit tested good."
OVEN KITCHENAID KEMS309BSS01 Arrived on site to install previous diagnosed part. Gained access to control. Removed failed control and installed new. Reinstalled unit and tested operation. Preheated unit to 350° and found unit reached temperature within 15 minutes . Found all working as designed.
MICROWAVE KITCHENAID KMBP100ESS03 Arrived onsite for the microwave oven door not closing properly and lamp will not come on. During testing found that the interlocks is what causing the issue. Will need to replace interlock switches and lamp. Parts already on order. Office to schedule ; eml tckt failed
MICROWAVE WHIRLPOOL GT4185SKS3 "Arrived on site for built-in microwave not heating. Inspected unit and work area. Found minor dent on top of control. Removed unit and tested operation while monitoring amp draw. Found failed high voltage side. Will need to replace magnetron, diode and capacitor. Removed failed high side and installed new. Tested operation and found abnormal noise. Disassembled unit and inspected fan. Tested operation and found noise still occurring. Disconnect the transformer and insulated terminal connectors. Found noise is coming from magnetron and will need to re-order. Found no ETA available on part. Informed customer unit was safe to use until we can return with new magnetron. Office to schedule appointment when ETA is available on part.; ordrng 1 W10859575 (MAGNETRON )"
DRYER LG DLG4971W Arrived on job for complaints of door not closing properly. Found screws hole striped.
RANGE WHIRLPOOL WFG381LVS2 Arrived on site for left front burner not lighting all the way. I inspected the unit and work area. I found the front two burners have clogged orfices. I removed the orfices and cleaned them out. I also cleaned the burner heads and caps. I reassembled the unit and tested all the burners. I found all the burners working as designed.
DISHWASHER GE GDF510PSJ6SS "Arrived on site for customer complaint of unit not washing lower rack, found lower spray arm not activating in diagnostic mode, I reset control board, unit tested good, quoted customer for control, no additional labor since its a call back. Ordering control ; ordrng 1 WD21X25204 (Control)"
REFRIGERATOR GE ZISS420DRJSS "Arrived on site for no cool. Compressor not powering on,checked voltage to inverter good 120vac and 11.93 Vdc diagnosed a defective inverter,installed a new inverter powered unit on compressor powered on."
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to inspect dishwasher not starting or operating. Upon further inspection, customer advised that the unit is not cleaning week and not heating well. I placed the unit in diagnostics showing no error codes. Continued with testing and the lower spray arm was operating as designed, but the upper spray arm was not getting enough water pressure to turn the arm. I found some debris in the spray arm and cleaned it out and retested. Upper arm continues to fail.Customer advised that they would let the office know whether or not they wanted to move forward onto repairs."
WASHER WHIRLPOOL WFW6620HW Arrived onsite for the washer not working properly.
DRYER WHIRLPOOL WGD6620HW1 Arrived onsite for the dryer not heating properly. Ran diagnostics and found no error codes. Used the vent test kit to check air flow and it failed it showed and restriction in the vent tube. The air flow restriction caused the thermistor to go out. Replaced thermistor and advised customer to have someone clean out the vent tube in the wall. Complete
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite and found stuck relay on the control board causing light to stay on. Returning with board to repair. Office to reschedule. ; O-emld tckt
OVEN KITCHENAID KEBK101SSS04 Arrived on job to replace previously diagnosed part. After replacement test operation.
OVEN JENN-AIR JJW2830WP02 Arrived on site to test unit for fan speed to slow. Test unit and found bad board and console and fans. Ordering new consolE; ordrng 1 W10617330 (Console)
DISHWASHER WHIRLPOOL WDT790SAYM1 Arrived on job for complaints of not draining. Found glass in pump housing. Removed glass and test. No leaks detected at time of service.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site to test unit for UI board shutting off and unit warms up. Found UI board was shutting on and off on both RC and FC displays. Replaced control but new control was faulty only displaying partially. Needing new control and like to bring back overlay. Office to reschedule. ; ordrng 1 W10746278 (overlay) and 1 WPW10746274 (cntrl-elec)
WASHER MAYTAG MVW7230HW0 "Arrived on site for customer complaint of unit giving error codes and certain cycles not working, found failed console. Selector knob when set to a particular setting, it would actually be on a different cycle. Ordering console. ; ordrng 1 W11478526 (UI panel) and 1 CNOTE (Office to reschedule)"
COOKTOP WHIRLPOOL WCG97US0HS00 "Arrived on site to inspect range for a gas leak, upon inspection found the gas off, turned on gas and tested around all connections, tested for gas in drawer and detector could not find any. Customer will continue to monitor. Complete"
REFRIGERATOR WHIRLPOOL WRX735SDHV02 Arrived on site to replace broken rail for broken wheel. . Office to reschedule.; saved tckt
REFRIGERATOR WHIRLPOOL GI6FARXXY06 "Arrived on site and found freezer evaporator drain is frozen over, removed rear panel and found evaporator drain is the old style and it will need to be replaced. after replacement also removed all ice from the interior of the freezer and ensured drain is clear with steamer, job complete"
MICROWAVE MAYTAG MMV1175JZ0 Arrived on site for a microwave that had a vent hood light that would not turn on. Inspected unit and work area. Tested unit and confirmed customers complaints. Customer had a spare appliance bulb as well as a new bulb that he had already replaced in the housing. Both would not illuminate. Tested voltage from the control board to the housing and was finding improper voltage. Replaced housing and tested unit. Unit still would not turn on. Ordering a control and the office will need to contact customer for reschedule date due to an out of stock part. ; ordrng 1 W11391714 (CONTROL)
DRYER WHIRLPOOL WED6620HC1 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found strong vibration coming from motor and blower assembly. Both parts to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower)
REFRIGERATOR WHIRLPOOL KRFC704FPS00 "Arrived on site for frost on packages. Found excessive amount of frost on packages,checked freezer door operation good,checked seal good gasket sealing to cabinet with no gaps,adjusted freezer door to make a better seal on cabinet."
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for a clacking sound in air filter area. Upon inspection found the unit working normally, checked damper, compressor, icemaker, evap fan, dispenser. No extra noise was found. Customer will record sound if it returns. Changed defrost setting to basic. Complete"
WASHER MAYTAG MVWX655DW1 "Arrived on site to inspect washer for not spinning, upon inspection found the gearcase seized completely.
REFRIGERATOR KITCHENAID KFIS29PBMS02 "Arrived onsite for freezer beeping. Unit was cycling and repeated PO power failure. Ran diagnostics and test 3 evaporator fan, failed. Removed freezer door. Accessed evaporator and ice had formed across the fan freezing it in place. Cleared all ice buildup , inspected components and retested. Unit is functioning properly.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for not starting cycles, upon inspection found the unit did cycle correctly with no issues. I tested twice with no issues. Complete"
MICROWAVE WHIRLPOOL WMH31017HS4 Arrived on job for complaints of fan not working. Found the light not working properly as well. Will need to replace control. ; ordrng 1 W10892389 (cntrl-elec)
REFRIGERATOR FRIGIDAIRE LFHB2751TF8 "Arrived on site and found the temperatures in both sections were 0 and 38 degrees.Found the water is still trickling down from the water dispenser.Called Master tech MG and was advised to check the water flow from the wall and check for sediments in the line.Water flow was great and no sediment was found.MG advised the water flow is controlled by the valve, main control and manifold.Ordering all 3 to complete the repair.MGO; ordrng 1 242253002 (REG, WATER INLET) and 1 5304510307 (CONTROL BOARD), rqstng P&A on 1 5304522623 (Manifold)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found no ice production, cycled icemaker manually and motor did not turn. Replaced Icemaker and it cycled immediately and filled with water. No water leaks from connections, job complete"
WASHER WHIRLPOOL NTW4516FW3 Arrived on site and inspected washer valves both cold and hot to ensure the integrity of both.Unthreaded and reinstalled the cold valve and checked it for leaks.Unit didnt leak and was working properly.Customer satisfied.Email confirmedJob complete
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for water leaking. Diagnosed an obstruction in drain,removed ice build up cleared obstruction from drain checked water flow through drain good water draining correctly"
REFRIGERATOR WHIRLPOOL ED5GVEXVD02 Arrived onsite and replaced start device to repair unit. All checks good. Unit is now cooling as designed. Unit had completely stopped cooling when I arrived. Unit began to work properly when start device was replaced.
DISHWASHER WHIRLPOOL KDRS483VSS04 "Arrived on site and found customer is experiencing F2E1 when using cooktop, Control panel will need to be replaced to correct issue. ; ordrng 1 W10298120 (Ui) and 1 W10116117 (Keypad) and 1 W10825620 (Appliance manager)"
REFRIGERATOR FRIGIDAIRE FFHB2740PSCA "Arrived on site for not dispensing ice. Diagnosed a defective auger motor, replaced auger motor tested ice dispenser unit working as designed.
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site to test unit for heating beyond set temp. Found error code f6e1, cleared error code. Ran oven on bake to 350. Once unit reached desired temp broil element was staying lit causing oven to heat beyond set temp. All connections checked good. Recommend replacing control and oven sensor. Office to reschedule. ; ordrng 1 W11295998 (cntrl-elec) and 1 WPW10181986 (sensor)"
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site to replace user interface for refrigerator. Replaced part and tested unit. Found fill line heater now receiving proper voltage. All is working properly and no leaks were found at time of service.
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived onsite for refrigerator making knocking sound. Upon arrival found unit damper door making rattling in knock while opening and closing. Ordering damper and spoke with customer on that unit would likely need to be unloaded for repair. Office to reschedule due to part availability.; ordrng 1 WPW10479155 (Damper)
DISHWASHER JENN-AIR JDB9800CWP2 Arrived on site to test unit for unit not draining correctly. Test unit and found RO draining to the same connection as drain hose. Advised customer that would have to be moved test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for MAKING A TERRIBLE NOISE, FROM THE BACK, LOUDEST WHEN THE FREEZER DRAWER IS OPEN--STILL COOLING>>. Found ice build up on evaporator cover. Removed evaporator cover and used steamer to remove all the ice build up. Tested voltage at heater and was only getting 22.3 volts. Placed fridge in a forced defrost and tested voltage from P1 pin 2 to P2 pin 7 and got zero voltage. Ordering a new main control (WPW10675033 ) to return and complete the repair. ; ordrng 1 WPW10675033 (Control Board)"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on job to replace previously diagnosed part. After replacement test operation. No leaks detected at time of service
RANGE WHIRLPOOL WFG525S0HV1 "Arrived on site to inspect oven for not lighting consistently, upon inspection found the igniters lighting intermittently, replaced both igniters and control, tested all functions with no issues. Complete"
WASHER WHIRLPOOL MVWX655DW2 Arrived on site for washing machine not stopping mid cycle. I inspected the unit and work area. I found the unit has good voltage from the wall. I gained access to the control and found the led diagnostics light on solid. I tested voltage to the j12 plug and found none. I tried to put the unit into diagnostics and it would go. None of the lights come on. I am ordering the main control to complete the repair. The office will have to reschedule when we have an eta on the part. ; ordrng 1 W11419215 (Control)
WASHER WHIRLPOOL WTW5640XW3 Arrived onsite for unit dripping water when unit is not in use. Looked at unit saw that water was left over in the unit even though tenant had not used the unit. Replaced housing. Tested unit. Saw no leaks after water was turned back on. No issues at this time. Job complete
DISHWASHER WHIRLPOOL WDF550SAHS Arrived on site to replace board and drain pump. Replaced both parts test unit and unit test good job complete.
OVEN WHIRLPOOL WOD51EC0HS02 "Arrived on site to inspect wall oven doors not staying open. Upon further inspection, I found that both doors will not stay open. I contacted techline and spoke to Kathy and advised of my findings and reported that Ive had previous issues with these doors. Kathy had me do a phone video chat so that she could see what was happening with the doors. Kathy asked that I disassemble one of the doors and check the window pack inside. I found that the pack only had one piece of glass when it should have 2. I disassembled the other door and found the same thing. I reassembled one door and placed it back on the oven and took the other door pack and laid it on the installed door and the door stayed down as designed. We found that due to the lack of weight, the doors are closing. Kathy recommended ordering the window pack and replacing it. Provided SR#7729935263. I am ordering 2 window packs and office to schedule return service. I advised the customer to not do a self
DISHWASHER MAYTAG MDB9979SKZ0 "Arrived onsite for f1 e9 error. Removed drain and cleared space, unit is now operating as designed. Advised customer on repair."
DISHWASHER HOTPOINT HDA2000G04WW "Arrived on site for a dishwasher leaking. The tenant stated that the water was piling up at the front middle of unit. I found the door was not aligned on the hinges properly and possibly letting water splash out of unit. I gained access to bottom of unit and ran a cycle after realigning door. The water was o longer leaking from front, but I also found a leak at the drain pump solenoid and possibly the housing. Ordering solenoid and will need to return. The dishwasher however is stuck in its hole by wood trim. I advised the landlord that it would need to be removed before service. ; ordrng 1 WD21X10060 (Dish Drain Solenoid)"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived onsite to install previously diagnosed parts. I installed the diffuser and tested the unit. The diffuser no longer makes a grinding noise. Job complete.
DRYER WHIRLPOOL WGD5620HW1 "Arrived on site to insect dryer not working. Upon further inspection, I turned the unit on and as soon as the burner came on, the breaker tripped. I found the unit is plugged into a GFCI outlet and GFCI breaker. Using my extension cord, I plugged the unit into a non-GFCI outlet with standard breaker and the unit operated as designed. However, I found that the unit burner failed to come on. I tested voltage at the control and got 113V. When I turned the unit on, the voltage dropped to 0V. I am ordering the main control and recommends that the customer have an electrician check the breaker and tested outlet due to them possibly being weak. No lint observed during service, unit left unplugged for safety. Office to schedule return service.; ordrng 1 W11417009 (Main control)"
DRYER AMANA NED4655EW1 Arrived on site for dryer making noise. Tested and inspected unit and found nail stuck between front panel and drum scraping. Removed and tested unit. All operations are normal. Instructed customer on use and care and practice for best performance. No repairs are needed at this time.
OVEN WHIRLPOOL WFE515S0JS0 Arrived onsite to replace outer glass. Replaced glass. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ Arrived onsite for the refrigerator lights not working and a noise. During testing found that the upper refrigerator lights are not working. Also found that the freezer light is not working as well. Will need to replaced the freezer module . Also found that the damper control is extremely noisy. Will need to replace damper control as well. Ordering parts and office to schedule ; ordrng 1 WPW10479155 (Damper control)
DRYER WHIRLPOOL MEDC465HW0 Arrived onsite for dryer not heating. Upon inspection and after verifying voltage I found the heater element shorted and showing open. I can see a break in the coils. I replaced the heater and tested the unit. The unit is working as designed at this time. The resident also reported long dry times. I strongly advised they have their dryer vent professionally cleaned. The unit is working as designed at this time. Job complete.
DISHWASHER WHIRLPOOL MDB8959SKZ0 "Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in unit. Removed water and tested drain pump. Gained access to drain pump and found chopper broken. Informed customer of failure and purpose of chopper. Customer requested to remove chopper. Removed chopper and assembled unit. Performed diagnostics mode and cleared error code. Monitored test cycle. All tested good, no water leaks detected."
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher leaking water. Upon arrival, the customer advised that the unit was repaired and no longer leaking. Job completed"
WASHER WHIRLPOOL WFW94HEXW2 Arrived onsite to replace bellow. Replaced bellow. No issues at this time. Job complete.
MICROWAVE WHIRLPOOL WMH32519HZ4 "Arrived on site and inspected microwave and found blower fan is not running uninstalled microwave and found blower fan harness is disconnected. After resetting it and reinstalling blower fan is operating properly, job complete."
REFRIGERATOR WHIRLPOOL ASI2175GRS01 "Arrived on site for no water dispensing , very random and periodically . When it does happen ,tenant doesnt hear valve actuate.replaced dispenser housing . Unit checked normal. No water leaks detected at time of service. Job complete"
WASHER WHIRLPOOL WTW7000DW0 Arrived on site for a washing machine receiving an F5E2 error code. I found a bad lid latch on unit. Replaced latch and tested unit. Unit now working as designed and no longer throwing error code. Call complete.
WASHER WHIRLPOOL WTW7000DW4 Arrived on site for a washing machine e receiving an F5E2 error code. Upon further inspection the latch will not lock properly unless you push down on lid. I put unit into diagnostics mode and found stored error code F5E2. I found a bad lid latch on unit and will need to replace. Ordering control as well just in case.. ; ordrng 1 W10810403 (Latch) and 1 W11182871 (Control)
DRYER ELECTROLUX EIMED55IMB0 Arrived onsite for the dryer not working properly. During testing found that the voltage going to the dryer is causing the issue. L1 to neutral is 230 vac. L2 to neutral is 13 vac. Advised customer to call an electrician to repair the plug outlet. Complete
REFRIGERATOR KITCHENAID n/a Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER GE GDT635HSJ2SS "Arrived on site to install previous diagnosed part. Removed failed flood switch and installed new. Performed diagnostics mode and tested heater operation. Tested all other operations. All tested good, no water leaks detected.
COOKTOP WHIRLPOOL KICU509XBL00 Arrived on site to test unit for f47. Test unit and found bad module and ui. . ; ordrng 1 W10857232 (Module)
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on for oven combo unit cooling fan making a whistling noise. Performed diagnostics mode mode and checked for error code, found none. Performed component activation and verified sound with customer. Found sound to be normal operation. Called Whirlpool tech support and spoke with Steve. Went over previous service performed and parts that had been replaced. (SR#77299303094). Job completed."
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site and inspected microwave and found counter light relay is stuck on, replaced control board and it is now operating properly, job complete"
RANGE WHIRLPOOL WFE505W0JZ0 "Arrived on site for display with error code . Checked all connections on control , all checked good . Found black wire on terminal block burned and ground plug on power cord broken in outlet . Ordering terminal block ,also control and power cord if needed . Did inform customer they will need power cord , but ordering it just Incase customer fails to acquire one . Call to set return ; ordrng 1 4PRONGRANGECORD and 1 WPW10245259 (TERMINAL BLOCK )"
ICE MACHINE KITCHENAID KUIX535HPS00 Arrived on site to diagnose an ice machine that is not producing. Found circulation motor not running and water tube clogged with calcium. Replaced pump today but tube will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10863947 (Tube)
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site to follow up on low ice production. Ran tests and ice maker cycles and passes. Temperatures are within 2 degrees of settings. Called whirlpool tech line and reported issue again, SR7728804094.
WASHER WHIRLPOOL WFW90HEFW Arrived onsite for drawer handle being broken. Looked at drawer saw also that drawer it self was difficult to take out. Customer also wanted to replace bellow. Ordered parts. Office to reschedule.; ordrng 1 W11106747 (Bellow) and 1 W10575334 (Dispenser drawer) and 1 W10783724 (Drawer handle)
WASHER WHIRLPOOL WTW4855HW1 Arrived onsite for washer vibrating and splashing water. Put unit in diagnostics and recorded F0E5 off balance. Tested unit and unit is shaking excessively. Replaced suspension rods but did not have a positive affect. Suspected bent drive shaft. Ordering potential parts needed. Office to reschedule ; ordrng 1 W10528947 (drive hub kit) and 1 W10836692 (agitator) and 1 W11397111 (WASHPLATE ) and 1 W11454372 (GEARCASE )
WARMING DRAWER KITCHENAID KOWT100ESS00 "Arrived on site to install diagnosed parts to revoke warming drawer not heating. Replaced control and retested. Unit comes on for 20 seconds and shuts off heat. Measured 1100 ohms at room temp. Called tech line who recommends we replace the control switch, harness and indicator light at once. Ordering parts and office to schedule when we have all. SR7729860215.; ordrng 1 W10121337 (Control switch) and 1 W10489562 (Light) and 1 W10129043 (Harness) and 1 W10546520 (Element)"
RANGE WHIRLPOOL WFE505W0JS0 Arrived on site to diagnose a range with a damaged panel. Found control panel dented on top right corner. Replaced control panel and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site for damaged door found damaged freezer door,replaced freezer door checked door seal good,checked door operation good."
REFRIGERATOR KITCHENAID KRFF707ESS01 Arrived on site for refrig- making clunking noise. Found deli UI was faulty.
REFRIGERATOR WHIRLPOOL WRB322DMBB02 Arrived on site and found unit operating as designed. Found noise from compressor vibration. Adjusted leveling and installed truck stock pads. To mitigate noise. All checks good.
RANGE WHIRLPOOL WFG525S0JS1 Arrived on site and found customer is experiencing F2E1 during the bake cycle. A new control board will be needed to correct the issue.; ordrng 1 W11317846 (Control panel/board)
REFRIGERATOR FRIGIDAIRE FRS20ZRGW9 "Arrived on site for loud noise . Couldnt duplicate . Customer had video . Could hear noise and when freezer door was opened it got much louder . Ordering evap fan and blade , also bracket parts Incase needed . AUTHO. No water leaks detected at time of service. Call to set return .; ordrng 1 5303299165 (EVAP FAN ) and 1 5304414684 (BRACKET) and 1 5304414684 (BRACKET ) and 2 5304455651 (SCREWS)s and 1 5308000010 (FAN) and 1 5308000124 (RING BRACKET) and 1 AUTHO and 1 G187559 (BUSHING )"
COOKTOP KITCHENAID KCED600GSS01 Arrived on site for customer complaint of of glass cooktop bubbling on right rear burner. New cooktop did not come with bezels that sit under the knobs. Ordering bezels and bringing back cooktop. ; ordrng 6 W10853046 (Bezel)s and 1 CNOTE (Office to reschedule)
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher still not filling with water. Inspected wiring, found wiring was correct, found unit had correct voltage and polarity, found unit had water coming into valve valve had voltage and would call to open according to design but water would get trapped in inlet assembly and not go further causing sump to attempt to run dry. Ordering unit inlet assembly and valve JIC. Office to reschedule upon part availability.; ordrng 1 W11407411 (Water inlet) and 1 W11434044 (Valve inlet)"
DRYER AMANA NED4655EW1 "Arrived on site for dryer not heating. Tested and inspected unit and found issues with heater. Removed failed part and replaced with new. Tested unit with no improvement. Tested voltage and found improper voltage at outlet. Was instructed to call tech line, did so and spoke with Bruce (SR# 7729935374) Made aware of issues and what was done and found. Was instructed to have customer have electrician come fix voltage issues. Did as instructed. No other repairs are needed at this time."
MICROWAVE AMANA AMV2307PFS4 Arrived on site for MW intermittent heating. Heated a cup of water three times and wasnt heating as designed. Found control not sending good voltage to magnetron. Replaced control and water was boiling at 1 minute. Job completed
DISHWASHER WHIRLPOOL KDFE104HPS0 "Arrived on site for dishwasher leaving some dishes dirty. I put unit into diagnostics mode and found no stored error codes. During the test cycle you could hear motor run, diverter working, and it drew proper amperage at heater. The soap dispenser opened up fine. The unit also drained at the end of the cycle perfectly. I advised customer on proper loading and soap usage via user care guide. Customer also stated that she often overloads and gets as much as possible in the unit. I found unit working as designed. Call complete."
REFRIGERATOR KITCHENAID Krmf706ess00 Arrived onsite for unit making intermittent noise. Gave Time for unit to turn back on. Unit turned on. Could not hear any noise issues at this time. Also checked about some water being frozen at the bottom of the freezer. Checked drain hose. Hose had miner blockage. Cleared blockage. Told customer to let the unit unthaw for 24hrs to get rid of the left over frozen water.Job complete
RANGE AMANA AER6303MFB2 Arrived onsite to replace failed badge plate. Replaced badge plate. Job complete
MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived onsite for previously diagnosed parts. Removed unit microwave from over range. Removed and replaced mag cap and diode. Tested unit unit is operating as designed. Put unit back over range and secured. Tested again. Unit is operating as designed. Job Completed.
DRYER MAYTAG MEDB855DC4 Arrived onsite for dryer not heating. Upon inspection found OL heating element. Element was RWO. Will need element replaced. Office to reschedule ; O-emld tckt
WASHER ROPER RTW4516FW0 Arrived on site for washer not adding hot water. Tested and inspected unit and found failed inlet valve. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site to inspect refrigerator freezing. Upon further inspection, I found a large block of ice on the RC evap cover. Checked thermistors in diagnostics and they show to be good at this time. I changed defrost times in diagnostics in test #7 to 2 and forced defrost in test 38. Once out defrost mode, the RC fan came on and I could hear it rubbing against the ice. ; ordrng 1 WPW10743957 (Hv control) and 1 W11098695 (Fan scroll) and 1 CNOTE (LSO FOR TRAINING)"
DISHWASHER ELECTROLUX EI24ID50Q50A Arrived on site to replace inlet valve from previous diagnosis. Verified valve was needed. Replaced valve and not valve was engaging but no water was filling unit. Removed water lines from valve and blew through with out issues. Verified valve underneath faucet is the issue. Advised customer to have plumber take care of issue. No leaks detected. Job complete.
DISHWASHER WHIRLPOOL WDF331PAHS1 "Arrived on site to test unit for missing shield. Verified shield was missing. Installed shield, unit tested good. No leaks detected. Job complete."
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite for dishwasher with rinse aid dispenser issue. Upon inspection I found the unit working as designed. The customer was concerned that the rinse aid door was not opening during use. I explained that the dispenser door does not open for the rinse aid but is released slowly over time. I ran a diagnostics cycle and all functions passed. I also went through proper soap usage and filter cleaning procedures for the unit. It is working as designed at this time and no leaks were detected during time of service. Job complete.
WASHER WHIRLPOOL WTW6120HC0 "Arrived on site to install previously diagnosed and ordered part. Due to the pulley shield being damaged, I installed a new shield and 2 screws and tested. Unit is operating as designed. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL KDTM354DSS4 Arrived on site to test unit for panel not responding. Test unit and found light on when unit turned off. Found shorted keypad.Test unit and unit test good job complete.
WASHER WHIRLPOOL WTW7000DW3 "Arrived onsite to Unit in #1109. For washer leaking in drum. Upon inspection found valve remained open and allowed a constant drip of water to enter the tub. Replaced housing, tested unit and unit is functioning properly. No leaks present at this time. Job complete"
MICROWAVE JENN-AIR JMW2427DS02 "Arrived on site for customer complaint of stuck keypad error, found failed console, ordering console. ; ordrng 1 W11236900 (Console) and 1 Cnote (Office to reschedule/AUTH), states that autho needed"
WASHER LG WM3370HWA Arrived onsite for LE error code and unit not spinning. Put unit in diagnostics and found spin not reaching max speed. Also spin was inconsistent. Replaced stator motor. Tested unit in normal cycle and unit is functioning properly. Job complete
WASHER MAYTAG MVWC565FW2 "Arrived on site and inspected washer and found motor fault saved error code. Set washer into a diagnostic cycle and found when agitation is selected manually it is not moving properly. Will bring back motor, capacitor, and control board to ensure repair on the next visit. No water leaks from connections at time of service; ordrng 1 W11497303 (Motor) and 1 W11428524 (Capacitor) and 1 W11399433 (Control board)"
WASHER WHIRLPOOL WTW4955HW1 Arrived onsite to replace previously diagnosed parts. Replaced outer tub and suspension rods. Tested unit and unit is functioning properly. No leaks present at this time. Job complete
REFRIGERATOR WHIRLPOOL wrxx986sihz00 Arrived on site for refrigerator not making ice or dispensing water. Tested and inspected unit and found failed valves and filter housing. Removed failed parts and replaced with new. Tested unit with little improvement. Found issues with reservoir. Ordering needed part as will as valves and housing again in case part is bad. Office to schedule return trip. Authorization needed. No water leaks present at time of service.; ordrng 1 W11194438 (Housing) and 1 WPW10341329 (Valve) and 1 W10865826 (Valve) and 1 W11168758 (Reservoir) and 3 W11390781 (Zip tie)s and 1 Seenote (Office to schedule) and 1 Seenote (Authorization needed)
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site to diagnose refrigerator that is not producing ice and has a broken snack tray. Performed diagnosis on unit. Tried jumping the ice maker and had no response. Tested optical eye and found it reading good. Tested fill valve and valve is good. Unit has a seized icemaker.Swapped parts. Retested unit. Drawer slides smoothly. Icemaker will not run until temp goes down. Power cycled unit. Call complete."
WASHER WHIRLPOOL WTW7500GC0 "Arrived on site for washing machine making loud noise. Upon arrival customer showed me a video of noise and it sounded like a high metal on metal screech. I put unit into diagnostics mode and found stored error code F2E1 for UI stuck button. Preformed encoder test and found no issue. I ran at high spin, medium, and low on the unit and could not replicate the noise. I ran a high and low agitate and pull not replicate the noise. I also ran a diagnostics cycle and could not replicate the noise. I gained access to the stator, rotor, and clutch and all appeared fine. I took off the wash plate and it was in good shape. However I did find rust on the gear case. I ran a high spin speed again and finally replicated the noise. You could hear a loud screech coming from the bottom of the unit and I found a bad gear case.
WASHER GE WHDSR209G2WW Arrived on site to follow up on washer not spinning. Reseated door latch connector to timer. Tested timer and heard something rattling. Replaced timer and retested. Verified agitate and spin. All is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for water leaking. With water source on icemaker continues to fill,disconnected icemaker and water still filling diagnosed unit will need a new water valve. ; ordrng 1 W11043763 (Control) and 1 W11043013 (Valve)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher not washing dishes. Upon arrival found unit error code F4 E3 failed wash motor found unit connections were good. Unit power and polarity were both good. Unit will need a new sump assembly. Ordering office to reschedule based on part availability.; ordrng 1 W11087376 (Sump)
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for ice build up in back left cover of fresh food . Found ice build up on back wall near icemaker housing and adapter connection. No ice build up in adapter . Replaced adapter and both gaskets . No water leaks detected at time of service. Job complete
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to inspect refrigerator no cool. Upon arrival, customer had the unit unplugged per advice from previous tech. Plugged unit in and monitored the frost pattern on the evaporator and found only first coil frosting up. Checked amp draw from compressor and it showed .98 up to 1.09amps. Tested fans in diagnostics and all are operating as designed. I found the RC light cover broken. Checked defrost thermistor and due to the unit being off, it showed to be open. After unit began to cool for approximately 30-40mins, the thermistor showed to be closed. I removed the evap cover and found this grill broken and checked the evaporator for frost pattern and found only the first coil with heavy frost. I contacted techline and spoke to Austin and advised of the previous repairs and my findings today. Austin advised with the amp readings and no frost pattern that there is something wrong with the sealed system...possibly not enough refrigerant. He pro
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for customer complaint of no ice in door ice maker, found unit failed ice maker test in diagnostic mode, I replaced ice maker, unit passed the ice maker harvest test, but would not fill with water. Called techline there is something in the software where we needed to run test 96, dispenser fill, first before ice maker fill would work, unit tested good. SR#7728401061"
REFRIGERATOR GE GBSC0HCXCRWW Arrived on site for fridge not cooling. I inspected the unit and work area. I found the freezer evaporator full of ice. I gained access to the condenser and found it full of lint and dust. I cleaned the condenser. I tested the defrost heater from the control and showed no continuity. I am ordering the defrost heater and bimetal. I am returning with the control just Incase. The returning tech will need to continue diagnosing the fridge. I spoke to PR and the most common failure is the defrost heater. R ordrng 1 WR50X10090 (Bi metal) and 1 WR51X10038 (Defrost heater)
WASHER WHIRLPOOL GHW9400PL4 "Arrived on site and inspected washer and found it is blinking with 33 minute showing, there is standing water in the tub and door is open, unplugged the washer for a minute and after reconnecting to power was able to enter a diagnostic cycle and reset it. Ran a diagnostic cycle and everything is operating properly.job complete"
DRYER WHIRLPOOL WED4815EW1 Arrived on site for a unit not starting. Upon further inspection I found the unit would intermittently start and stop. The motor also sounded loud as if it was catching itself. I found a bad motor and timer. Replaced both parts and tested unit. Unit now working as designed.Call complete.
REFRIGERATOR WHIRLPOOL WUR50X24HZ02 Arrived on site for under the counter fridge not cooling. I inspected the unit and work area. I gained access to the evaporator and found no frost pattern. I found the evaporator fan and condenser fan working. I gained access to the compressor and found it pulling .7 amps. I could not pull up a a parts break down. I called techline and spoke to rich. I advised rich of the situation and he agreed it is a sealed system issue. He advised the condenser and evaporator and not replaceable parts. The only thing that can be replaces is the UV dryer and the compressor. I am ordering both. The office will reschedule when we have an eta on the parts. ; ordrng 1 8201787 (Compressor) and 1 W10163273 (UV dryer) and 1 Sealedsystem (2 hours)
REFRIGERATOR KITCHENAID KBFC42FTS04 "Arrived on site for light issues. Found positive and negative tabs not making contact with bulb inside of socket,adjusted tabs installed light bulbs lights working as designed.
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for the washer tearing clothes and making a noise during spin cycle. During testing found that the noise is coming from gear case / belt assembly . Called tech line for the clothes tearing and they stated to go over proper clothes loading procedures with customer to prevent the issue. Ordering gear case, belt , cam assembly, motor for the noise issue and office to schedule Sr# 7729929757. ; ordrng 1 W11454741 (Gear case) and 1 W10890624 (Motor) and 1 WPW10006384 (Belt) and 1 W10721967 (Cam assembly)"
MICROWAVE WHIRLPOOL WMH32517AB2 "Arrived on site for customer complaint of unit popping and not heating, found failed magnetron. Q
RANGE WHIRLPOOL GY397LXUB03 "Arrived on site for customer complaint of UI membrane not responding to touch, found failed membrane, ordering membrane. ; ordrng 1 Cnote (Office to reschedule when part arrives)"
OVEN JENN-AIR JMW3430DS02 "Arrived on site to install new console to resolve stuck key error. Replaced console and retested. Saw error again, but it went away after plastic was removed. Tested microwave and unit is heating and no longer throwing errors. Call complete."
OVEN WHIRLPOOL KOCE500ESS11 Arrived on job for complaints of lights flickering. Confirmed lights are not working properly. Replaced control but issues not resolved. Called tech line 7729933351 checked voltage and found voltage not correct. Builder will correct.
DISHWASHER WHIRLPOOL WDF331PAHS1 "Arrived on site for poured rain dishwasher. Ran diagnostics no error codes, heater is coming on at the end of test. Did instruct tenant on drying agent. And to start using rinse aid. No water leaks detected at time of service job complete."
WASHER WHIRLPOOL MVW7230HW0 Arrived on site to diagnose a washing machine that is not completing cycles. Found main control not registering properly. Control will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W11419171 (Control)
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site for dishwasher door falling. Tested and inspected unit and found failed pads. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found broken adjuster rollers. Ordering upgraded adjuster kit to repair.; ordrng 1 W10712395 (Adjuster kit)
OVEN WHIRLPOOL KODE500ESS05 Arrived on site to test unit for oven not heating. Test unit and found red wire melted at junction box. Advised customer to call electrician to get wires fix. Job complete.
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for washer making noise. Upon inspection found belt was slipping. Replaced belt, tested unit and unit is functioning properly. Job complete"
WASHER MAYTAG MVW7230HW0 Arrived on site for a washer that is leaking. Inspected unit and work area. Customer advised that his washer started leaking during a drain cycle after and it had gone off balance. Inspected all hoses and found all hoses to be connected properly. Filled the unit and put the unit in a drain. Found the unit leaking water out of the back side of the washer while it windows in a drain. Removed back paneling and found the inner drain tube was smashed and broken by he tub when in the off balance spin. Unit will need internal drain hose for the repair. Ordering part in office will need to contact the customer about reschedule date due to an out of stock part.; ordrng 1 W11291620 (HOSE)
COOKTOP KITCHENAID KCGC506JSS00 "Arrived on site to inspect cooktop burner not igniting. Upon further inspection, I tested all burners and all but the front right burner operated as designed. I removed the burner head and found some debris under the head and removed it. Reinstalled the burner head and tightened the screws and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
OVEN JENN-AIR JJD3030IL00 Arrived on site for warmer drawer being damaged. I inspected the unit and work area. I found the right side slides missing bearing and slightly bent. I replaced bot slides. I reassembled the unit and found it working as designed. Job complete.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site for oven cooking to hot. Inspected unit and work area. Found door gasket sagging and possibly block air flow, corrected door gasket. Performed temperature test on bake mode at 350° and measured first 3 cycles. Found average temperature at 355°. Calibrated unit down -5°. All tested good."
OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for oven needing previously diagnosed ui console. Upon arrival I found after repair that unit still had same symptoms as before. I called whirlpool techline and was walked through how to reprogram ui for proper functionality. Both ovens are now working as designed call complete 7729932367
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site to install previous diagnosed parts. I installed the new tines and tested them. I demonstrated how to use them for the customer. Job complete.
WASHER GE WBSR3140G5WW "Arrived on site for a washing machine making a loud noise down agitation. Upon arrival customer was able to confirm with me at which point the unit would make a lot of noise when the washer was agitating back-and-forth and it did not matter how big the loads are. Upon further inspection I found that the suspension rods were not holding up the tub well at all if the washing machine was filled to even a small size load of water without clothes in it the unit would scrape along the bottom of the chassis pretty badly I also found that the inside of the transmission was starting to go bad which was causing the unit to rock back-and-forth more and was also causing a metal on metal banging sound during agitation when I would switch between the directions it was spinning. I also found the timer also not functioning well. The timer itself was allowing for the washer to agitate on its own while it was in the off position. During multiple cycle test I found inlet valve wor
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to test unit for dispenser not opening. Test unit and found broken dispenser. Replaced dispenser test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for a refrigerator not making ice. Upon arrival customer stated the IM has not been working since prior visit. I tested temps and found FC at 0° F. I initiated a harvest and it read faulty motor or switch in the IM. I jumped the valve to IM and it was not calling for water. I also found the ice maker arm to be broken. I installed a new ice maker and tested unit. It is now harvesting and calling for water as designed. Call complete.
DISHWASHER WHIRLPOOL WDT750SAKZ0 Arrived onsite and replaced the damaged front panel. All checks good.
DRYER WHIRLPOOL WED4616FW0 Arrived on site for a dryer that wont heat. Inspected unit and work area. Tested unit and confirmed customers complaint. Tested voltage at the terminal block and found proper voltage going to the unit. Tested voltage going to the heater. Found the heater was lacking 120 V as it was only receiving 120 v. Replaced the timer and tested unit. Dryer still would not heat. Spoke to PR and was advised to check voltage going to the element. Found 120 V coming from the L1 side but was missing the L2 voltage. Was advised that the issue is with the centrifugal switch on the motor not a line voltage to pass through. Ordering motor; ordrng 1 279827 (motor!dryer)
VENTHOOD UNKNOWN UXT5536AAS3 "Arrived onsite for the vent push buttons getting stuck. During testing found that the push button control needs to be adjusted, its out of alignment. Took panels off and adjusted push buttons and all functions tested good and the buttons are no longer getting stuck. Complete"
REFRIGERATOR GE GSH25KGRBWW Add on site for refrigerator not dispensing water leaking from the back of the fridge and also not making ice customer stated the icemaker is also making a loud noise when running. Upon arrival customer pointed out that they could not pinpoint from behind the fridge where is leaking but knew that was leaking any time theyrried dispense water or ice was made. Upon further inspection of the unit near the compressor area and the water valve I found that nearly all of the plastic water fill lines coming from the valve to all of the necessary hardware such as the icemaker dispenser were all dried and split in half due to the amount of that was being generated from the compressor because of the lack of air flow inside the compressor cabinet area the fridge is fairly old and it appears coils have never been cleaned. Just cause the unit to overheat quite frequently and has done some significant wear to the compressor itself even though it still running but the fill
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise and it sounded like a fan noise. I disassembled the FC section and found the evaporator coming off a defrost and coils were beginning to frost. No evidence of ice build up on the evaporator. Tested the unit in diagnostics and could not duplicate the noise. I reassembled the FC section and tested the damper control and found it getting loud. Removed and replaced the damper control and retested and it is operating as designed. Pulled the unit from the space and checked the compressor and condenser fan and found all is good. I recommended that the customer get a good video of the noise, if the unit makes it again, and then contact the office to schedule return service. No water leaks observed during service, job completed."
COOKTOP GE ZEU30RBFBB Arrived on site for cooktop needing a previously diagnosed properly element burner. Upon arrival I was able to disassemble and then install the new element burner needed for the front right side then re-calibrated The cooktop with the calibration sheet that was sent with the park unit is now functioning as designed. Call complete
DISHWASHER GE GDF520PGJ6BB "Arrived on site for dishwasher not turning on. Upon arrival I found unit had 120v running through the main control and terminal block area fine. I was not able to get power to ui nor get ui to respond. I then inspected main control and found diagnostics led on main control rapidly firing on and off which indicates a software failure in the main control per the schematic tech sheet. I then replaced main control and attempted power reset. At this point I verified that the main control is still having the same issue. I called ge techline Sr# 05250585 and they advised to replace the main control, ui control as well as door latch, they made it clear they are not actually sure themselves which of the 3 is the main issue but they have been seeing this problem more recently and have found replacing these recommended parts to help. Office to reschedule once availability of parts and ahs autho needed. ; ordrng 1 CNOTE (AHS AUTHO NEEDED) and 1 WD21X23463 (kit svc ui f