Celia - Austin, TX
professional and prompt
Mitch - Austin, TX
I would definitely call them again if I have future needs.
Sylvia - Round Rock, TX
We are experiencing a leak that has progressively gotten worse since the fridge was serviced.
Cindy - Liberty Hill, TX
James was very professional and did a great job both diagnosing and fixing my washer. I appreciate you so much!
Still have Questions
Hillary - Manor, TX
I was not available when Appliance Express came to the house to look at the microwave but my husband really liked the service. However, I do not understand how the microwave isn't covered under warranty. I'm clearly not able to use it and would like someone to reach out and explain this to me. We will likely have to pay full price for a new microwave and have only been in this newly built house with new appliances for 1.5 years. Thanks
Great service! Thanks
Margaret - Dale, TX
Exellent Service, Great Company
John - Lago Vista, TX
They were very punctual, responsive and office staff & techs kept us updated on every appointment & stage of the repair.
Billy - Austin, TX
Scott did an amazing job fixing dryer
Jeff - Austin, TX
Repairman was good, but overall way too expensive and little to no support or help with warranty group. Would not recommend.
Stanley Spencer - Leander, TX
Lou was very good about explaining what he was doing or needed to be done. I trust him to do what needed to be done. Great person.
showed up on time
Clyde - Austin, TX
My daughter-in-law was pleased
Jacqueline P - Pflugerville, TX
great service! on time!!!
Kathyne - New Braunfels, TX
Noah was great! got the issue resolved in a very timely manner!
Fast & efficient
Jeanette - Hutto, TX
Donna - Georgetown, TX
The two guys who serviced our oven were very helpful and professional. The pricing for the service was a little higher than I thought it would be, but they gave cost comparisons for other options. One note - our oven light had also burned out while the door was broken. They did not have a replacement bulb. These are not that expensive - it would have been nice to have them carry these to make a complete repair.
Ben - Round Rock, TX
All positive experiences
From scheduling, calls of notification, to actual service call was accomplished in a professional and thorough manner.
Demeitri - Killeen, TX
Douglass - Austin, TX
Fran - New Braunfels, TX
Really great service!!
Lynn - Elgin, TX
Really good communication about arrival! Makes it easy to manage our dogs! Very good and informative service with our dishwasher.
It’s not fixed
Richard - Buda, TX
The washer still has the same problem with metal on metal squeaky noises. If it can’t be fixed you need to put it in writing so I can tell Whirlpool.
Friendly polite efficent.
Bill - Lockhart, TX
Keith - Leander, TX
Great and Fast Service
Christine - Burnet, TX
Technician diagnosed and repaired our ice maker problem quickly.
Great service, responded quickly
Lanette - Austin, TX
Great service, provided good information. Dog really liked him.
really great folks
Terry - Austin, TX
In spite of this wretched Whirlpool product which required many repeated visits, the employees were all very helpful and nice. Kudos to Donna - Scott!
Rachelle - Austin, TX
Very knowledgeable technician!
David - Georgetown, TX
Very helpful, courteous and clean!
Mike - Kingsland, TX
Great, very professional
Great service tech
James - Cedar Park, TX
Product not fixed yet. Probably needs more than the thermostat replaced.
good service, disapointed part had to be ordered and was a week getting here. Price alittle high but worth it I guess.
Mary - Georgetown, TX
Great service, knowledgeable representative!
Lewai - Pflugerville, TX
Irma - Cedar Park, TX
Lou came out to check our dryer. It wasn't heating very well. He did a full diagnostic and found nothing wrong with the dryer. He suggested we get our vents cleaned out. Sure enough! Clog near the outer vent! Thanks, Lou, for your honest work! I'm keeping my Appliance Express magnet on my fridge!!
Jason - Austin, TX
Fridge still not cooling properly
Hunter - Leander, TX
The refrigerator is still not cooling the main compartment properly.
Tammy - Austin, TX
The service technician was very nice and quick. I highly recommend Appliance Express!
Jimmy - Leander, TX
Tyler was great. he really knew is stuff. he cared about fixing fridge.
June - Round Rock, TX
Gloria - Austin, TX
Billy - Austin, TX
SCOTT DID AN AMAZING JOB
Chris - Austin, TX
Very professional. Excellent service and communication. Covered shoes before entering our home. He was polite and introduced himself. He explained everything he was doing as he did it. He even asked permission to move the fridge. Got some mats from his vehicle to prevent damage to the floor. It was an overall pleasant experience.
Barbara - New Braunfels, TX
Very pleased with the service provided by Noah. He knew exactly what to look for and fixed the problem promptly. Great customer service! There was no cost associated with the service request as dishwater is under warranty.
Great service questionable product
Sandra - Canyon Lake, TX
Hi. Great service and company scheduling,very together. This fridge icemaker is giving me grief. He has come out twice now i need to call them because same issue is happening.
Ashley - Austin, TX
Clif was awesome!!!!!
Michael - Georgetown, TX
Clif not only fixed the problem with my dryer, he was very knowledgeable and professional. Great service in a timely manner.
Davey - Horseshoe Bay, TX
MARIA - Pflugerville, TX
Andy, explained what was wrong with my dryer and explained each step along the way!
New fridge door
Wayne - West, TX
Jonathan was on time and quickly found the problem with the refrigerator door. made the repair quickly and showed us how to keep the unit from frosting up. Vents in the lower drawer ca get blocked and cause to ice up. Great job, Thank you Jonathan
First Time Customer - Amazing service
Patty - Lakeway, TX
Excellent communication and service.
very good service
David - Austin, TX
David - Georgetown, TX
Casey - Fort Hood, TX
helped me understand what was wrong and how to troubleshoot in the future
Very courteous, great service.
Jose - Elgin, TX
Andy was very courteous and did an awesome job in replacing the ice maker.
Bryson - Austin, TX
Service for our dryer was quick and honest.
Chris - Georgetown, TX
Lou was very professional and experienced. He got my refrigerator up and running in no time.
Washing Machine Repair
Joseph - Austin, TX
Disappointed that the sensor needed $148 for this machine has been discontinued. Serviceman's service was great.
On time and one visit.
John - Austin, TX
Luis was on time, already had the parts, and was able to promptly complete the repair and cleaned up everything before leaving/
Technician - Leo Cantu
Edward - Austin, TX
Top young man, very professional. Tries to think thru the problem and stays with it
Maytag Dryer Repair
Tim - Austin, TX
Arrived on time, diagnosed problem and performed repair in less than 10min.
Jim - Hutto, TX
Excellent service and tech was very knowledgeable.
Tech showed up to difficult location and repaired issue right away.
Stephen - Liberty Hill, TX
great customer service
Kathy - Cedar Creek, TX
The phone experience was on point, good customer service and thorough.
Very professional and knowledgeable.
Karen - Round Rock, TX
My serviceman was one of the most polite and efficient people I've ever experienced in any appliance service encounter.
Roy - Temple, TX
I am very happy with the service you provided for me and my family, I will recommend your services to all my friends and family...
Mary - Georgetown, TX
Very professional and knowledgeable. I liked that he explained what the issue could be and how we were going to handle it. Great customer service! IT was under warranty so the cost was FREE.
Laura - Austin, TX
Oliver - Austin, TX
Paul provided excellent service and made the repairs quickly. Will definitely ask for Paul again for our service needs.
Maria - Cedar Park, TX
Lou was professional and courteous. He worked quickly and clearly explained the issue he was there to resolve.
Ralph - Pflugerville, TX
Paul did an excellent job og educating us on the wi-fi needs of our oven. Once comnected and it updayted, our issue was resolved.
Fast and friendly
Danny - San Marcos, TX
Leonardo was friendly and professional the entire time. He knows his stuff, and went the extra mile to make sure the problem was fixed for good.
Barry - New Braunfels, TX
Michael - Leander, TX
Michael - Austin, TX
The crew was on time, professional, and quickly resolved my issue. Excellent work!
Barbara - Austin, TX
LEONARD - Austin, TX
Appliance Express is now my "Go-to" company for all my appliance repairs. Kevin did a great job of diagnosing the problem with my KitchenAid dishwasher, fixing it, and then running a check on all the functions. His professionalism and expertise were clearly of the highest level. He has great communication skills as well. Thank you!
Rachel - Cedar Park, TX
Quick! Efficient! Friendly!
Larry - Georgetown, TX
The company was first class from the very beginning with the text and follow up via email. James and his co worker arrived and first thing put “booties” over there shoes. I really appreciated the diagnostic testing that was done and a thorough explanation and discussion regarding the results. Without the equipment actually measuring the temperature of the oven that I could see for myself I would not have been satisfied
Great service technician
Ellen - Leander, TX
Really great service
Nancy - Cedar Park, TX
Lou was efficient, informative, and effective. Problem solved, got the job done quickly, and left everything clean and tidy. Cudos to Lou!
Barbara - Spicewood, TX
Brandon was so great. He came out after 3 weeks of trying to get our washer repaired. He diagnosed the problem and was back a week later and fixed the washer. He was polite, did the work and was finished after an hour or so. I would highly recommend Appliance Express.
Damaged my home
Gina - Leander, TX
Fixing the washer was fine but I’m the way out they damaged the entry area to my home. I now have to pay somebody to come fix it. I even said as they were walking out “stop you are doing damage with what you are carrying” and the two delivery guys just kept going.
Robert - Liberty Hill, TX
Alva - Austin, TX
Jacob the technician came because I didn't think the washer was running properly. He ran the machine & said that the machine was running like it should There were no charges as I paid extra for a warranty. I didn't sign anything and he left. He wrote on Invoice 248527 That I had wet clothes & no water was left behind in tub. He said that I had LBH. He didn't give me anything. I had to wait a week for him to come.
Chris - Austin, TX
Great job very pleasant
Lou was great
Shawn - Leander, TX
Lou was great. He was very friendly, took his time and was very thurrough.
Great and timely service
These guys are great job and the service is always so professional work! Prompt on returning if need order additional parts too!
Sharon - Smithville, TX
Brandon - Belton, TX
Al was on time and made sure to communicate when he would be arriving. Answered all my questions
Ellen - West Lake Hills, TX
Leo came initially to diagnose the issue with my dishwasher. Kevin returned with the appropriate parts to make the repair. Both Techs were very respectful, prompt, and informative and they both answered all my questions with detailed answers. I was pleased and very happy with my interactions and the results.
Timely, quick, polite and competent.
Kenneth - Georgetown, TX
Angel - Austin, TX
Great service and very professional.
Ronny - Georgetown, TX
Amanda - Austin, TX
Was great and very polite
Kendrick - Waco, TX
Jonathon from appliance express stayed with the problem until it was solved. The dryer works great now!
David - Granger, TX
It took months to fix it. The only good thing was the service technician
James - Leander, TX
Kammy - Cedar Park, TX
The technician was professional and very knowledgeable. He was willing to explain the issue so it may be avoided in the future.
Marci - Leander, TX
Lou was professional and courteous and got the problem fixed quickly!
Very knowledgeable about the business and shared
Anna - Kyle, TX
Phillip - Belton, TX
Cheryl - Taylor, TX
Sophia - Austin, TX
Mike - Austin, TX
HI would highly recommend Appliance Express. The service provider was courteous and concerned about resolving the issues we were having.
Chrispher - Killeen, TX
I learned a lot from the gentleman who came to service my refrigerator
Carl - Austin, TX
Great pleasant service.
Nancy - Georgetown, TX
Excellent. Friendly and on time.
Great Service - Knowledgeable, Timely, Friendly!
Laurie - Austin, TX
Nan - Austin, TX
Johnathan is the best technician ever!!
Amanda - Liberty Hill, TX
Johnathan the technician was truly the absolute best. I was running 5 minutes late to his arrival and he waited patiently for me. He had another technician with him in training and did an amazing job at training him. Johnathan was very professional and knew his job very well. He went above and beyond and I couldn't have asked for a better technician. Thank you for your great service. He deserves a promotion.
Joseph - Georgetown, TX
Clif was very prompt, efficient, personable and professional. Excellent service!
Kelli - Dripping Springs, TX
Brandon was on time, friendly and polite. And best of all, fixed the problem in no time.
Louis - Little River-Academy, TX
Real pros, no guess work, and nice guys
Showed up on promised schedule. Professional and promo repairs
Gary - Austin, TX
Great service and professionalism
Paulo - Cedar Park, TX
Neelam - McGregor, TX
Justin - Kempner, TX
Al was awesome! Would definitely recommend him to anyone.
Janita - Austin, TX
Quick, professional, and answered questions courteously! Thx for such great service.
Kim - Georgetown, TX
Wonderful experience with Appliance Express! The person who came to help was knowledgeable and professional. I would recommend them to all of my family and friends!
Kim - Cedar Park, TX
Shane - Cedar Park, TX
great service until the end
Mike - Round Rock, TX
Everything was great, repairman was thorough until the end when he put our dishwasher back in crooked and the rubber seal is messed up.
Melenna - Waco, TX
Jonathan was very nice, knowledgeable, and clean cut. We were quite pleased.
David - Austin, TX
Service was excellent. David was on time and very professional in his knowledge and service.
Donald - Lampasas, TX
Al was really great and sure knew what he was doing i will ask for him by name if service is needed in the future
Billy - Austin, TX
Scott Did a great job
Fixed our fridge, great service provider!
Josh - Austin, TX
Great Service, quick and complete!
Jay - Georgetown, TX
The service person Tyler, quickly assessed the issue and corrected the problem. Tyler does not control pricing, but I am willing to pay more for his work. He was fast in the troubleshooting, explained the issue, repaired the problem and then was gone, leaving my wife happy with the repair, Thanks!!
Replacement Knob for Whirlpool Stove
Allyson - Pflugerville, TX
The knob was replaced and stuck out farther than the others. The technician told me to get a dremel to cut it down. I don't believe it should've been left up to me to do that...
David - Leander, TX
Lou arrived precisely on time, was very polite, informative and efficient. The repair was completed very quickly and the issue was explained to me in detail. Could not have asked for a better experience.
Geraldine - Lakeway, TX
Luis was outstanding yet again in dealing with our problem
Great work by Cleff
William - Georgetown, TX
Quick & Easy
DA - The Hills, TX
Brandon was on time, took care of the problem quickly, and explained everything in detail.
Jeff - Salado, TX
Lou at Chitalpa
Jenny - Leander, TX
I just love the professionalism of the tech Lou, he always goes above and beyond to make sure that will not need another service call and that is in perfect working condition. Lou is an excellent technician in both diagnosing and ensuring that the repair is done correctly.
David - Georgetown, TX
This is the second time we've been fortunate enough to have Alvin as our technician. Pleasant, knowledgeable and professional.
Did NOT repair washing machine
Gary - Austin, TX
After 1 service call which did not have the correct part, we waited for a second service call. The day after the so-called repair, the washing machine still did NOT WORK
Vanessa - Round Rock, TX
Would definitely use yalls services again in the future and recommend other to use as well. Paul was great and very professional! Thank you!
Great service. Appliance is still under warranty. They did a great job.
Victor - Georgetown, TX
Very helpful technicians. Would recommend this company to anyone need an appliance repair.
Very good service. Curteous and skilled technician.
Orazio - Austin, TX
Luis was able to complete the complex installation of a built-in Thermador refrigerator in a satisfactory way. Using his skill and experience he was able to correct the mistakes of the previous team, giving to the appliance an acceptable look and a proven functionality.
Great Service Provider
Brian - Austin, TX
Paul always provides excellent service on my Kitchen Aid appliances
Billy - Austin, TX
Fast, efficient and ice maker works again.
Abril - Paige, TX
Tom - Wimberley, TX
KitchenAid fridge repair
Melissa - Burnet, TX
Edward - Belton, TX
Jonathan was very knowledgeable and got to the solution right away! Very pleasant.
Excellent timely service
Choudary - Cedar Park, TX
Susie - San Marcos, TX
Lowe's sent several repair companies to fix our Whirlpool Refrigerator ice maker. This company was the only one that was polite and fixed our problem. Thank you very much
Ken - Liberty Hill, TX
Great service. Johnathon was efficient and very helpful with tips and advice on maintaining my refrigerator.
Fast and Courteous
Lindsey - Marble Falls, TX
Very appreciative that James gave us a call before coming. Really nice to not just sit there and wonder when you might show up over a three hour window. Explained what was wrong and had part fixed and operating within minutes. Thanks
Sharon - Austin, TX
Kevin was very helpful and took the time to answer all my questions about my new washer & dryer.
Ken - Hutto, TX
Prompt and great service!
Joseph - Lakeway, TX
James - Leander, TX
Excellent job on
Konnie - VLG O THE HLS, TX
Thorough and knowledgeable! Great service!
Chelsea - Wimberley, TX
Jeff - Austin, TX
Leo was at our house twice - only because he was solving problems without any bother. Professional... respectful of the house... informative... the Best!
Country girl - Burnet, TX
Santa - Pflugerville, TX
He is super friendly and awesome!
Howard - Georgetown, TX
While it's hard to evaluate the long term effects of what the tech did a after a couple short days but, so far, so good.
Charline - Taylor, TX
Professional, knowledgeable, patient
On time and great service . very polite
Gloria - Temple, TX
Superb service! Best technician we’ve ever had! Technician was courteous and professional. Great experience!
Joe - Leander, TX
Brian - Austin, TX
Great service, honest, & trusting.
Darcey - Leander, TX
Extremely responsive company with great communication about your appointment and service person. And Tyler was efficient, personable and was patient with our pups that just wanted to be his friend! Second time we have used Appliance Express and highly recommend them!
On time and on estimate
William - Austin, TX
Paul was great and explained what he was doing.
Tucker - The Hills, TX
Richard was knowledgeable, friendly and explained everything he was doing. He was careful not to scratch new refrigerator and new granite countertops.
Excellent service and good price
Thomas - Georgetown, TX
Michael - Kingsland, TX
Great job by Noah
Aubrey - New Braunfels, TX
Noah did an excellent job on the ice maker repair. He was on time and was very professional.
Long wait time
Rosalia - Lago Vista, TX
my appointment was at 11 AM. at 1245 PM there was "one car ahead of mine" I did not get out till after 115 PM. Too long a wait time.
Chris - Burnet, TX
Quick and thorough
Amy - Buda, TX
Thanks for everything!
Leo with Appliance Express
Lenna - Austin, TX
Leo did an excellent, fast job, repairing my dishwasher. He was courteous and knowledgeable. Would definitely recommend to others.
Quick and efficient
Robert - Dripping Springs, TX
Art - Harker Heights, TX
Very knowledgeable & professional. Answered all of my questions & showed me appliance operating as it should.
Great Customer Service
Elizabeth - Austin, TX
Appliance Express was in regular contact to make sure that my appointment was at the most convenient available time. Leo (the technician) was prompt, kind, courteous, and took the time to explain why he did what he did. I will absolutely call again.
John - Temple, TX
On time, fixed right the first time, extremely knowledgeable. Parts that were required were available on the truck. I highly recommend Appliance Express and their expert tech Jonathan.
Hank - Horseshoe Bay, TX
Todd - New Braunfels, TX
Great and Timely Service!
Dwayne - New Braunfels, TX
Courteous and professional.
Brandt - Johnson City, TX
Rhonda - Meadowlakes, TX
Appliance Express kept me informed as to when my washer part would come in and when a technician would be able to install the part. The technicians were very professional and helpful. They even wore shoe coverings on a rainy day to keep my floor clean...nice touch!
Luis is great
Deborah - Austin, TX
I am very happy with the service I have received and the friendliness of the technicians, however, I'm not thrilled with Whirlpool. The fan that Luis put in on Monday doesn't help with the frost in the freezer. It is still completely frosted.
Not happy with the service
James - Temple, TX
Had service to get ice maker fixed. He said he “fixed” it but going on 48 hours and still NO ICE and when he left the water from the fridge stopped working. So now I’m out $350 and no ice or water and someone can’t come for another week. This hasn’t been the 1st time this company has had horrible service.
A great service technician
Haroid - Waco, TX
Tiffani - Leander, TX
Very polite and efficient service
Mary - Austin, TX
I appreciate the repair on my 6 months old Whirlpool refrigerator.
Karen - Leander, TX
Great service and accommodated my schedule
Steve - San Marcos, TX
Great quick service. The technician is extremely pleasant and knowledgeable.
Gary - Georgetown, TX
Very professional, polite, and did a great job in repair our double oven.
Great service and polite.
Kerry - Leander, TX
David - Bertram, TX
Jonathan at Appliance Express did a great job. He explained the issue very clearly and gave us tips on how best to use our washing machine.
Robert - Austin, TX
arrived on time, was very friendly and knowledgeable. Checked the problems quickly and efficiently. Everything was complete when he left. Good Job.
Thorough and took time to explain
William - Austin, TX
Kevin took time to show demonstrate that something I thought was a problem was actually not an issue. He was thorough and explained things clearly and made great suggestions.
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 Arrived on site for refrigerator not cooling in RC. Tested and inspected unit and found failed evaporator motor. Evaporator cover and drip pan. Instructed customer that we will see if we can get drip pan but item has been hard to get and that customer should call whirlpool to get item. Instructed customer that when we have parts to please defrost unit 48 hours prior to service and how to do so safely as to prevent water damage risk. Office to contact customer.; ordrng 1 SEENOTE (OFFICE TO CONTACT ) and 1 W11457241 (DRIP PAN )
DRYER WHIRLPOOL WED5620HW0 Arrived onsite for unit not heating. Tested unit. Found that unit was not heating. Upon inspection found that the heating element was burned out. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR WHIRLPOOL GI5FSAXVY01 "Arrived on site for bottom shelf freezing in the fridge. I inspected the unit and work area. I found service pointer for this issue. It stated there is a possible air leak from the ice maker, and that if the ice maker is not being used for ice to turn it off and the fridge will stop freezing. I turned the ice maker off, as they are not using it for ice. I toke a temperature at the bottom shelf and it is showing 36 degrees, the temp the unit is set too.
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer gasket tearing on right side. Inspected gasket and for interference with gasket. Found no sharp edges or anything that could be causing tear when opening and closing door. Removed torn gasket and installed new. Informed customer to wait an hour before using. All tested good.
WASHER WHIRLPOOL WFW95HEXW2 "Arrived onsite to test unit for unit leaking into the tub, test unit, found faulty valve, replaced valve, test unit, unit works properly, no leaks at this time, job complete"
COOKTOP KITCHENAID KGCD807XSS02 "Arrived onsite for for cooktop fan cap broken, and bottom right burner sparking and not reading flame. Upon arrival found unit fan cap was broken, and bottom right igniter was not on, found unit was sealed in and not installed with proper supports, let customer know I could not properly test unit igniter unless unit was pulled and would have to reschedule,
REFRIGERATOR IKEA IX7DDEXGZ000 Arrived on site to install new LeD module to resolve lights flickering in fridge. Installed and retested. Light is now working as designed and constant. Call complete.
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to inspect oven for turning on randomly, upon inspection found multiple miscommunication errors and fan errors, tested all functions and element worked correctly, ordering all controls and console due to safety of issue. Office to reschedule ; ordrng 1 W11040197 (CONTROL ) and 1 W11040198 (CNTRL) and 1 W11105007 (CONSOLE )"
RANGE MAYTAG MER8700DS0 "Arrived on site to inspect range oven not reaching temps. Upon further inspection, customer advised that they saw a bright red glow on the left side of the oven. I removed the bottom panel and found the element had burnt out on the back left corner. I removed and replaced the element and tested and unit is operating as designed. Job completed."
DRYER MAYTAG MEDX655DW1 "Arrived onsite for dryer not heating, found ducts clogged and thermal cutoff stuck open, replaced cutoff and tested unit tested good, informed customer that ducts needed to be cleaned to avoid the same issues happening going forward."
DISHWASHER KITCHENAID KUDS35FXSS9 "Arrived on site to diagnose dishwasher that had been leaking from front left corner. Diagnosed unit and found swelled wood with water trails under the fill valve. Checked kick panel and it eww wet down the left side, indicating they line was leaking. Found the line slightly loose with plastic cover piece stuck in the threads. Looted hose and cleared plastic from threads. Tightened and retested. No evidence of leak found. All is working as designed at this time, no leaks found.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher not drying dishes. Upon inspection I found the dishwasher had dishes washed the night before so I could see the water. I did see water left behind after the cycle. I ran a diagnostics cycle. And all functions passed including the heater element. I explained to the customer he importance of using rinse aid accompanied with liquid detergent and showed them where to fill the dispenser to. I also advised them to crack the door after a cycle to help vent out the steam. I explained how the rinse aid will cure the plastic over time resulting in a better dry. No repairs needed at this time. Job complete.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site ,replaced drain extension for leaking . Adjusted mullion heater for moisture on door gasket . No other leaks detected at time of service. Job complete ."
OVEN KITCHENAID KEMS308SSS05 "Arrived onsite to test unit for unit not heating, test unit found bad magnetron, customer also asked to replace inverter, replaced both parts, test unit, unit works correctly, job complete."
REFRIGERATOR MAYTAG MFC2062FEZ03 "Arrived on site and replaced control board recommended by tech line on previous visit and evaporator fan is now running. Cold air can be felt exiting damper in fresh food section. Also replaced water filter head and water is dispensing again. No water leaks from connections at time of service, refrigerator will take 12 to 24 hours to cool down properly. job complete."
WASHER MAYTAG MVWX655DW1 "Arrived on site and inspected washer and found gearcase has failed, attempted to remove wash plate and it is seized. Broke off wash plate and found hub has also failed. Removed and replaced gearcase, actuator, and cam kit. A new wash plate and hub will be needed in order to complete repair.; ordrng 1 KBONLY and 1 W10528947 (drive hub kit) and 1 W10902814 (washplate)"
DISHWASHER WHIRLPOOL GSD2100V55WW Arrived on site to test unit for unit not draining. Test unit and found melted drain Solenoid. Will need solenoid parts
COOKTOP KITCHENAID KCGD500GSS Arrived on site to test unit for unit leaking. Test unit and found same old adapter to regulator. Advised customer that the adapter is leaking and the she needs a Plummer to replace adapter. Took picture of adapter leaking with bubble solution. Will need documentation of adapter being replace before coming back out. Job complete.
OVEN GE JT5500SF5SS Arrived on site for oven that was giving F97 error code. Upon arrival I am running a diagnostic test I found that the air code was an F 97 and anytime you activated the upper or lower oven the only fan exhaust that would run was the upper oven fan the lower oven would never kick on the matter what test he tried to run ended up calling the customer $384 even for the full cost to repair for the lower fan motor that I found to be defective and causing the air after customer approval I installed a new fan motor and retest of the unit on both ovens everything is working in upper and lower half with no functionality issues call complete
WASHER GE WPGT9360E0WW Arrived on site and tested operation. Found display blank. Tested for proper voltages and found proper voltage. Unit has failed display control Job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived on site to diagnose multiple issues with refrigerator. Found adapter icebox seals leaking air causing excess condensation and ice formation. Also noted right side RC door gasket torn and icemaker motor has failed. All three parts will need to be replaced to complete repairs. Due to part availability of door gasket office will need to set return appointment.; ordrng 1 AUTHONEEDED (AUTHO NEEDED ) and 1 W10612142 (adapter) and 1 W10846057 (gasket-fip)
WASHER WHIRLPOOL CAE2795FQ0 "Arrived onsite for washer not spinning of draining. Tested unit in diagnostics and standing water did drain. Put unit into auto test and did not complete test. Checked control and was getting correct ohms reading. Unit needed new control. Replaced control, tested unit and unit is functioning properly. Ran another test cycle and unit completed. No standing water. No leaks present at this time. Job complete."
DISHWASHER WHIRLPOOL WDT750SAHZ Arrived on site and inspected dishwasher and found water is dripping from diverter. Replaced pump and motor assembly and leaking has stopped. Job complete
WASHER WHIRLPOOL WTW8500DW4 "Arrived onsite to replace console, replaced console, recalibrated unit, test unit, unit working properly, job complete."
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to test unit for RR burner constantly sparking. Did notice burner cap was not sitting properly. Tested unit, unit works good. Job complete."
WINE COOLER WHIRLPOOL WUW35X24DS02
DRYER KENMORE 110.769625 "Arrived on site to diagnose dryer with light out and always running when door is open. Found door switch was broken and closed. Replaced switch and retested. Light is now working and door switch is functioning as designed. Call complete."
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found failed icemaker motor. Replaced icemaker and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived onsite to test unit for unit not dispensing ice, test unit found auger working in door, but ice container auger not in place, ordered ice container assembly, office to reschedule.; ordrng 1 W10911314 (ice-contnr)"
MICROWAVE GE JVM1650SH01 "Arrived on site for customer complaint of unit shutting itself off during use and control board reading jumbled lettering, unit was working at time of service, if problem continues, will need control board
DISHWASHER MAYTAG MDB7959SHZ0 "Arrived onsite for for dispenser door stuck, upon arrival found dispenser damaged, and panel connection lose. Made connection tighter and replaced dispenser and tested, unit tested good Job Completed."
WASHER MAYTAG WTW5000DW3
DRYER MAYTAG MED6230HW0 "Arrived on site to test unit for no heat. Found error code f1e1. Tested lament, cutoff, and thermal fuse, all tested good. Replaced ACU, tested unit, unit works good. Job complete."
DISHWASHER KITCHENAID KDTM704KPS0 Arrived on site to test unit for unit not washing. Test unit and found bad wash motor not spraying water. Ordering new sump and motor W11416362 office to reschedule. ; ordrng 1 W11416362 (SUMP AND MOTOR )
WASHER MAYTAG MVWB765FW1 "Arrived onsite to replace valve housing, replaced valve housing, test unit, unit working properly, no leaks at this time, job complete."
REFRIGERATOR KITCHENAID KSSO42QTX03 "Arrived onsite to test unit for unit making loud noise, test unit found the control board is beeping do to the board malfunctioning, needed to order control board, need authorization, office to reschedule.; ordrng 1 W10121049 (electronic control)"
WASHER WHIRLPOOL MVWB835DC5 "Arrived on site to inspect washer for not filling with water, upon inspection found the valve malfunctioning during diagnostic, replaced water valve and found no issue, checked for leaks, no leaks found. Complete"
REFRIGERATOR KITCHENAID KBSD608ESS01 On site for refrigerator that need a new door chute motor assembly. Upon arrival customer had stated that the -19° temps and other temperature related issues youre having prior to the first trip have now completely gone away since our initial trip and that temperature wise the fridge does seem to be balancing out fine and makes a good steady amount of ice. I did go ahead and install the previously diagnosed door shoot and motor that was also causing hot air to freeze up in the door dispenser area. After installing needed parts i retested unit and everything is not working as designed call complete
DRYER WHIRLPOOL MED6630HW "Arrived on site for dryer making a rubbing noise. Ran dryer on the normal time cycle and do not hear anything excessive. Added seal kit in between fan and shroud to provide more spacing. This has not made any noticeable change after running again. Dryer sound normal at this time, Job complete"
WASHER WHIRLPOOL WFW3090GW0 Arrived onsite for unit not responding to touch and staying in a scrolling mode. Tested unit. Found that timer needed to be replaced. Replaced timer. Tested unit. Unit test good. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRF993FIFM00 "Arrived on site to test unit for not cooling. Found unit is working good. No ice/frost build up, compressor running, fans working. No current issues. Job complete."
REFRIGERATOR GE PYE22KSKFSS "Arrived on site for no ice. Icemaker not running through a forced harvest diagnosed a defective icemaker,ordering a new icemaker; ordrng 1 WR49X31524 (ICEMAKER)"
OVEN WHIRLPOOL WOC54EC0HS03 Arrived on site to install previous diagnosed part. I gained access to the console and replaced with new. I powered the unit on and tested all buttons. Everything is working as designed. I left the customer the number for the WiFi team for her husband to call when he gets home so he can get it setup properly. Job complete.
WASHER WHIRLPOOL MVWC416FW1 Arrived onsite for a washer to replace the previous diagnosed parts. I replaced the pressure switch hose and tested the unit. The unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite to install previously diagnosed parts. I installed the evap fan motor and harness + both controls. I tested the fans functions through diagnostics and it came on as designed. I also tested the compressor and it cycled as designed. Unit is working as designed at this time. Job complete.
COOKTOP KITCHENAID KGCU467VSS01 "Arrived on site to inspect cooktop front left and right burners keep igniting. Upon further inspection, I found the flames for the front left and right burners were too low in the low simmer setting and the flame would go out causing the ignitor to arc. I attempted to clean the orifice and was unable to. Using two orifices form my van stock, I removed and replaced the orifices for the front left & right burners and retested. Unit is operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site and inspected refrigerator and found door open light remains on. Found that freezer door switch is not being completely pressed when freezer door closes. Freezer door is leaning outward on the top, gasket is wider at the top. Straightened freezer door brackets and switch is now being depressed properly. If issue happens again bracket and freezer door will be needed to complete repair, job complete."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and inspected refrigerator not cooling in either section.Through diagnostics test mode the UI flashed as if it were resetting itself.Accessed the back of the unit and confirmed the condenser motor was running.The compressor was also running, but was extremely hot to the touch.Temperatures in freezer were 40 and 55 in refrigerator compartment.Advised the customer the issues are all pointing to a sealed system repair.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "Arrived on site to install previous diagnosed part. I removed the microwave door, and installed a new one. I tested the unit and found it operating as designed. Job complete."
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to install previously ordered part.Disassembled, removed and replaced the drain pump.Reassembled and unit tested as designed.He metal clips on the drain pump came off the fins, causing the malfunction.Job complete"
WASHER MAYTAG MVWB835DW0 Arrived on site for washer that would leak whenever it would fill according to customer. Upon arrival Arena diagnostics but could not find any error codes indicating any kind of hardware software failure so I first checked under the machine to ensure that the drain pump was still intact and that there are no leaks within that area or the gear case portion either after verifying that everything under the washer was fine and dry with no signs of leaking I took apart the consul and found that there was a huge rust puddle underneath the water in the valve and when I turn on the machine I mediately found that the cold side valve was leaking into the compartment and down side of washer. After customer approval and replacement of valve I was able to retest unit and verify that there is no longer any leaks unit is not functioning as designed call complete
WASHER MAYTAG MVWB965HC0 Arrived on site for a washing machine that has no power. Inspected unit and work area. Customer advised that the unit does have power it just will not lock the lid to start the cycle. Confirmed complaint and found control consul not turning off. Power cycled unit and placing it in service diagnostics. Found no stored error codes and attempted to manually lock the lid lock. Found unit would not lock or indicate that I was trying to lock. Checked connectors at the control between the user interface and the lid lock on the control and repositioned them to ensure they both were fully engaged. Tested unit and unit is now working as designed. Call complete.
DISHWASHER WHIRLPOOL WDF330PAHW2 Arrived on site for a dishwasher thats not heating. Inspected unit and work area. Placing it in service diagnostics and found no stored error codes. Ran unit through an auto test and unit ran as designed and heated up the end. Advise customer that the unit is working and that she would need to use rinse aid to help with her drying due to energy efficiency regulations and the heater not running as long as it used to. Customer is not using rinse aid and gave her some tips on how to get her best dry. Unit is working as designed. Call complete.
DISHWASHER WHIRLPOOL WDTA50SAHZ0 Arrived on site for a dishwasher that was not cycling properly.Upon arrival I found that the dishwasher would fill and drain as needed and put into a normal cycle but it would not agitate and after running a diagnostic checks I found that the motor was receiving the full voltage that was not allowing for circulation of water with in the unit I ended up replacing the sump assembly and re-tested unit and found that everything is working as designed and the unit cycles to fill agitation and drain. Unit functioning as designed call complete
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site to install previously ordered part.Removed the door, cleared the drain and drain was clear.Removed and replaced the door gasket and used my heat gun to form the gasket to the cabinet.Advised customer not to open the freezer compartment for approximately 24 hoursJob complete"
WASHER WHIRLPOOL WTW7120HW0 Arrived on site and inspected washer stuck on rinse.Ran diagnostic test mode and found there were no errors.Noticed the unit was several unleveled causing the issues.I calibrated and leveled and unit tested as designed.No leaksJob complete
FREEZER KENMORE 253.2204241 Arrived on site for a freezer that is developing ice inside the freezer. Inspected unit and work area. Customer advised that theyve had an issue with their gasket for some time now and how do use duct tape to keep the gasket in place. Inspected gasket and found gasket not ceiling all the way around the liner. Replaced gasket and used heat gun to reform gasket. Unit is working as designed.
MICROWAVE MAYTAG MMW9730FZ05 Arrived on site and installed lamp. Found light still not turning off. Found interlock on right side not functioning properly. Unit will need new interlocks to complete repair; ordrng 1 W11033422 (interlock)
WASHER WHIRLPOOL WTW5000DW0 "Arrived on site for customer complaint of unit not spinning clothes dry, found oil leak from gear case, found failed gearcase.
WASHER WHIRLPOOL WTW4950XW2 "Arrived on site and inspected washer and found the screw to the cam was loose, causing the noises customer heard while running loads of clothes.Used locktite to ensure the screw would NOT fail again.No leaks.Job complete"
WASHER MAYTAG MVWB855DC3 "Arrived on site for a washer that wont start a cycle but makes a clicking sound. FaceTime and work area. Placed in service diagnostics and found an F5 E1 (lid switch fault) and F2 E1 (stuck key) error codes. And found 5e unit intermittently having issues with locking and unlocking the lid. Turned unit off and went back into diagnostics. Found unit showing the F5 E1 error code. Replaced latch and tested unit. Unit began to work as designed. Customer ran a load and unit began to spin, fill, and agitate. Call complete."
REFRIGERATOR GE GFE24JMKGFES Arrived on site for a refrigerator that has a freezer gasket not sealing properly. Inspected unit and work area. Confirmed issue with gasket and use the heat gun to reattach gasket.Allowed 15 minutes for gasket to call to ensure it didnt ring mold back to original mold. Advise customer to get the unit 3 to 4 hours before opening the freezer door to allow the gasket to form properly. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site and installed new ice maker. Verified operation. Unit tests good. Job complete
DISHWASHER KITCHENAID KDTE304GPS0 Arrived on site for dishwasher not powering on. I inspected the unit and work area. I checked voltage at the control and found none. I checked at the outlet and found the unit unplugged. I plugged the unit in and found good voltage. The unit powered on. I put the unit through a diagnostics cycle and found no fault codes. The unit completed the cycle with no issues. The unit is operating as designed.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived onsite for a refrigerator making a loud noise when trying to dispense ice and the ice will not dispense. Ms stated the have never used the ice since it was turned on. I found the ice in the ice bucket clumped around the auger binding the motor. I removed the ice from the bucket and tested the unit. The ice dispenser works as designed. I explained to me that any ice not used within 14 days needs to be dumped out of the ice bend to prevent this from happening again. I showed Ms how to turn the icemaker off if they are not going to use the ice. Call complete.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and inspected ice maker not producing ice.Confirmed the complaint and found the ice maker defective.Removed and replaced it including the new harness.Reassembled and unit cycled properly.No leaks detected at time of service.Job complete
REFRIGERATOR KITCHENAID KFIS29PBMS03 "Arrived on site for customer complaint of poor water flow and small ice, found weak water flow, found failed single valve in back. Ordering valve, alls bringing back filter head and dual valve. ; ordrng 1 W10865826 (valve) and 1 WPW10341329 (water valve assy)"
DRYER WHIRLPOOL WED4950HW0 "Arrived on site for dryer making a thumbing sound. Inspected unit and work area. Tested operation to identify noise. Disassembled unit and found found object stuck in felt/bearing. Removed object and assembled unit. Tested operation, all tested good."
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to replace failed hinges and bracket, I replaced all parts, unit tested good."
REFRIGERATOR KITCHENAID KRFC300ESS03 Arrived on site for refrigerator tripping breaker and making noise. Upon arrival customer informed that refrigerator was tripping breaker nut is now plugged into another outlet and hasnt tripped since then. Tested and inspected unit and found on GFCI. Instructed customer that in is not recommended to be on GFCI if possible. Found noise coming from copper tubing. Made adjustments and added padding as needed. No water leaks present at time of service.
WASHER WHIRLPOOL CSP2940HQ0 Arrived on site to install previous diagnosed part. Removed failed door switch and installed new. Tested operation. All tested good.
REFRIGERATOR WHIRLPOOL KRSC503ESS00 "Arrived on site for customer complaint of ice maker leaking, found ice would dump, and fill with more water then needed. Also found lights in freezer out. Ordering ice maker, led lights, and water valve. ; ordrng 1 W10876365 (light) and 1 W11226500 (light) and 1 WPW10341320 (valve-inlt)"
WASHER MAYTAG MVWB765FW1 Arrived on site for washer that was making beeping noises and would not activate the start button with the customer try to run the machine. Upon arrival I ran a diagnostic test and found an F2 E one indicating a stuck button within the UI of the consul I did get authorization for the part replacement of the UI but when I open the packaging I found that even though the part number was correct the consul that was sent was an incomplete part as well as a completely different color than what the machine needs. We will need to order a new UI control panel and once it arrives make sure that it is the matching color as well as a fully assembled you why panel.; ordrng 1 W11135391 (console)
RANGE WHIRLPOOL WFE515S0ES1 Arrived onsite for unit giving F9E0 error code. Looked at unit. Saw that error code had F9E0. Flipped the breaker to unit. Tested unit. Up to 350 degrees. Error code did not come back. Unit is working as designed. No issues at this time. Job complete
WASHER WHIRLPOOL WTW4955HW1 Arrived on site to diagnose a washer that is not cycling properly. Tested all parts and components after removing debris from tub. Found no other failures at this time and all working properly. No leaks were found at time of service.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site and tested operation. Found gear case bearing making noise when basket spinning. Inspected and found gearcase is hard to rotate. Unit will need new gear case to repair. Unit is filling with proper amount of water. Instructed customer on lower water levels for high efficiency washers. ; ordrng 1 W11035751 (gearcase)
DISHWASHER KITCHENAID WDT970SAHZ0 "Arrived on site to inspect dishwasher tripping the breaker. Upon further inspection, I placed the unit in diagnostics showing no error codes. Continued with testing and while testing, end amp draw to the components and found all components operating as designed. Customer advised that the unit will trip at the end of the cycle. I found the element amp draw was 7-9amps during the wash cycle of diagnostics and 7-9amps during the drying cycle of diagnostics. I tested continuity to the element and it showed 19ohms. I advised the customer of my findings and res commended they have someone check the GFCI breaker. Also found the unit power cord was plugged into the outlet at an angle due to the water softener tank pushing against it.No water leaks observed during service, job completed."
DISHWASHER KITCHENAID KDTE334GPS0
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived onsite for dishwasher top rack failure. Upon arrival found both tracks rusted and damaged made repair and tested. Unit tested good."
DRYER WHIRLPOOL WED8200YW0 "Arrived on site for front felt worn thru drum is rubbing on metal . Ordering felts .Call to set return .; ordrng 2 280140 (seal,drum)s"
DRYER MAYTAG MEDC465HW0 Arrived on site to diagnose a dryer that will not turn on. Found wall outlet not making proper contact with plug. Outlet will need to be replaced to complete repairs. Homeowner will need an electrician.
DISHWASHER GE GDF530PSM2SS Arrived on site to install previous diagnosed parts. Found unit has a hidden display and does not match with model tag. Called GE tech support and he stated that door may have been changed. Found parts do match up with existing parts. Will place in part research. ; ordrng 1 SEESTICKYNOTE (ATTN DW)
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to inspect refrigerator ice maker leaking water from the front at the fascia. I found the ice maker is operating as designed as the ice bin was full. I tested the water pressure on the outside of the home and got 82psi. Also found the water dispenser is making chatter noise when dispensing water. I contacted techline and spoke to Leon and advised of my findings. Leon recommended to replace the UI and add a reducer at the back of the unit. Provided file #7728923629. I am ordering the UI, dual valve assembly, reducer and pex water line and CNOTE-LSO PER CUSTOMER REQUEST. Office to schedule return service due to OOS part. No water leaks observed during service.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W11387386 (UI) and 1 WPW10341329 (water valve assy)"
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site to install previous diagnosed part. I removed the old door, and installed the new door. I tested the ice dispenser on both crushed and cubed ice, it is working as designed. I changed the u it from adaptive defrost to basic defrost. The unit is operating as designed. Job complete."
RANGE KITCHENAID KDRS467VSS04 Arrived on site to test unit for light still staying on. Test unit and found bad latch not closing correctly. Replaced latch test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KSSC48QVS04 Arrived on site and installed ice container to resolve dispensing issue. Ran unit and still not turning. Removed auger shaft and adjusted collar for a better fit. Retested and unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 "Arrived on site and inspected refrigerator and found freezer temperature is 2 degrees, fresh food temperature is 40. Currently ice production is good and all interior lighting is operating normally. It is still not working will need to bring back door, user interface and harness. .; ordrng 1 W10815669 (dor-fip ss) and 1 W11170612 (HARNESS)"
REFRIGERATOR MAYTAG MFI2568AES "Arrived onsite to test unit for unit not making ice, test unit, found ice maker not calling for water, replaced ice maker, test unit, ice maker working correctly, no leaks detected at this time, unit working properly, advised customer to turn freezer back down to 1 setting and fridge down to 27 setting, , job complete."
DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to inspect dishwasher with no water fill. Upon further inspection, I found the valve connected to the water line sitting in front of the unit. I reassembled the valve and placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit filled with water but the motor failed to operate. I advanced through testing and the dispenser, drain pump and element all operated as designed. I am ordering the sump/motor assembly and scheduled return service No water leaks observed during service.; and 1 W11085683 (pump&motor)"
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived on site to diagnose a microwave with a turntable that is not operating. Found turntable rest was not in unit. Installed turntable rest and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL WFW5620HW0 "Arrived onsite to replace the hose and switch, replaced hose and switch, test unit, unit working properly, no leaks at this time, job complete."
REFRIGERATOR WHIRLPOOL WRT314TFDW00 Arrived on site for sealed system repair. I gained access to the dryer and compressor. I installed a new compressor and uv dryer. I went to plug the unit in and found it tripping the breaker. I removed the connection to the new compressor and found the fridge coming on. I connected the old compressor and found the fridge coming on and not tripping the breaker. I reinstalled the old compressor and installed a access port. I charged the system with 4.4 oz of r134a. I monitored unit pressure. The unit is operating as designed. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for not draining. Found drain hose pinched and damaged(took pic) restricting drain. Needing drain hose-8269144A- to fix issue.; ordrng 1 8269144A (drain hose)
REFRIGERATOR WHIRLPOOL WRS315SDHM01 Arrived on site and tested operation. Found food freezing in fresh food section and frost building in freezer. Found ice container crushing ice even on cubes ice setting and clogging up ice chute creating an air leak. Reset cubed ice plunger and tested. Unit tests good. Job complete
RANGE WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop tripping the breaker. Upon further inspection, I removed the cooktop cover and found the harness wedged in between the cooktop and the back left orifice holder causing it to break and the harness grounding out and tripping the breaker. I removed and replaced the harness and retested and the unit is operating as designed. No gas leaks detected during service, job completed."
OVEN WHIRLPOOL WFG550S0HZ0
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site to test unit for console not responding. Test unit and found touch panel not taking commands. Replaced console test unit and unit test good job complete advised customer to make sure unit is connected to WiFi.
DISHWASHER AMANA ADB1400AGS1 Arrived on site for rinse aid not dispensing. Noticed the rinse aid dispenser was empty. Ran diagnostics and didnt give any error codes. Replaced control and ran through a diagnostic cycle and performed as operated. No leaks detected. Job complete.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite for dishwasher tripping breaker. Upon inspection of the diagnostics cycle I noticed some water dripping at the bottom of the door. I removed the door and found condensation building up at the vent assembly and running down over the connectors and to the floor. Although I could not get the breaker to trip while I was onsite I believe the vent assembly fan has failed and the water dripping on the connectors is the cause of the breaker tripping. Vent assembly (WPW10469574) job complete.
MICROWAVE KITCHENAID KMBS104ESS03 Arrived on site and tested operation. Found right side of console not responding to input and left side working properly. Also found display flickering and some lights come on and cut off on their own. Unit will need new console and ui to repair. Office to schedule return services ; ordrng 1 W10891907 (cntrl-elec)
DISHWASHER GE PDT845SSJ0SS "Arrived on site to replace failed pump, found pump was bad, but also found wire harness burnt. Ordering wire harnesses and pump. ; ordrng 1 CNOTE (2 HOUR JOB ) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 WD21X24018 (harness asm ac) and 1 WD21X24879 (HARNESS )"
REFRIGERATOR WHIRLPOOL KFIV29PCMS03 "Arrived on site to inspect fridge for not operating, upon inspection found the compressor not firing and all fans not running, will need inverter and main board. ; ordrng 1 WPW10154805 (INVERTER)"
DISHWASHER KENMORE 665.13933K010 "Arrived on site to inspect dishwasher spray arm falling off. Upon further inspection, I found the lower spray arm was sitting on the countertop. When I went to reassemble the spray arm, I found that some of the locks were broken. . I installed the new spray arm and tested. Unit is operating as designed. No water leaks observed during service, job completed."
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to inspect oven for turning on by itself, upon inspection and per last visit replaced the upper console, no problems found. Complete"
REFRIGERATOR KITCHENAID KRMF606ESS01
WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer for snagging clothes, upon inspection found the agitator malformed with hook like areas. Replaced agitator and found no issues. Complete"
WASHER GE GUD24ESSJ0WW "Arrived on site to inspect washer for snagging clothes, upon inspection found the agitator malformed with hook like areas. Replaced agitator and found no issues. Complete"
WASHER MAYTAG MVWX655DW1 "Arrived on site to replace gearcase and belt, found washplate locked to gearcase, I was unable to remove washplate. Washplate needs to be cut off
WASHER WHIRLPOOL WTW7000DW3 "Arrived on site to inspect washer for not washing clothes, checked for functions of valve and found it not opening, replaced housing. Checked for leaks, no problems found.Complete"
REFRIGERATOR JENN-AIR JS48CSFXDA "Arrived on site to replace thermostat, opened unit to find freezer is still not thawed due to unit still on, need to reschedule due to frozen unit, turned unit off.,
REFRIGERATOR WHIRLPOOL WRX986SIHZ00
DISHWASHER GE PDT715SYN2FS "Arrived on site to replace faulty UI control, I replaced control, unit tested good."
WASHER WHIRLPOOL CHW9150GW0 "Arrived on site to test unit for error code e.00. Found connection AA1 on console not properly connected causing unit to go in and out of start operating set-up mode. Price was changed to $2.00 per customer request. Entered diagnostics mode and ran test 5(quick overview test) and unit tested good, no error codes. The error code E.00 is an add coins option in set-up mode. No leaks detected. Job complete."
REFRIGERATOR KITCHENAID krfc302ess00 "Arrived on site to inspect fridge for freezing veggies, customer put boxes of spinach over vent, instructed customer to move veggies and adjust temps in freezer for supply air. Tested baffle with no issues. Complete"
REFRIGERATOR KITCHENAID KRFF507ESS01
WASHER WHIRLPOOL CHW9160GW0
DISHWASHER KITCHENAID KDTE234GPS0 "Arrived onsite to test unit for gasket not seated correctly, inspected unit, found gasket not in place correctly caused by top rack warped, corrected top rack, reinstalled gasket, unit working properly, top rack working correctly, job complete."
MICROWAVE WHIRLPOOL KOCE500ESS09 Arrived on site to test unit for f9e0 error code. Test unit and found bad control board. Replaced control board test unit and unit test good job complete
REFRIGERATOR WHIRLPOOL WRX986SIHZ01 "Arrived on site to Inspect fridge for not producing ice, upon inspection and speaking with Techline sr# 7728664733 found the bin thermistor out of range, as well as UI issue. Ordering parts, office to reschedule ; ordrng 1 W10646855 (THERMISTOR ) and 1 W11114483 (UI)"
MICROWAVE KITCHENAID KMBP100ESS03 "Arrived on site for customer complaint of unit sparking and not working, found power supply wires burnt and disconnected. Instructed customer to call electrician."
FREEZER FRIGIDAIRE FFFH20F2QWC "Arrived on site for a freezer that is not closing properly. Inspected unit and work area. Confirmed customers complaint that the door would not shut and stay sealed. Inspected unit and found fairly decent dent on bottom hinge corner on the right side (See photos). It appears that the hinge is crooked at the bottom and not flush with the cabinet causing this issue. Customer advised that she had another company come out to work on missing it prior and the prior technician had used a hammer on the unit in several spots to try to get the unit to close properly. Due to damage on the frame, I called Frigidaire tech line and spoke to Demoris SR# 83954525. He advised that based on the cabinet damage and hinge not sitting flush against the front liner, the door would not close properly.
DRYER ROPER RED4516FW0 Arrived on site and inspected dryer not heating.Confirmed the complaint and found the connection to the thermostat was not connected at all causing the unit not to heat.Plugged he connector in and unit began heating as designed.Issue photographed in SD.Customer satisfied.Job complete
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for unit not heating correctly. Customer said that they would dry on low temperature because they felt that med and high temperatures would make the unit too hot. Tested unit. Found the unit is working as designed. Did let them know of issues possibly in the wall for any kind of blockage for the vent, customer needs to call builder of vent company. Called Techline to report findings. Agreed that low or no temperature setting for drying is not recommended depending on the size of the load or type clothes being put in the unit. Got sr#7728924381. No issues at this time. Job complete"
REFRIGERATOR WHIRLPOOL ET9FTTXLQ10 Arrived on site to install previous diagnosed part. I gained access to the control and replaced new. I jumped the defrost heater and found it coming on. Job complete.
REFRIGERATOR WHIRLPOOL WRT138FZDM00 "Arrived on site for no cool. Found oil on compressor weld joints. Replaced compressor, vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good"
RANGE WHIRLPOOL WEG745H0FS0 "Arrived onsite for calibration and flame level on LR burner. Adjusted burner and does not shut off when set to low anymore. Temperature was recorded at 309 when set to 350. Calibration to plus 30. Recorded high of 348 when set to 350, did not get any higher,low of 317. Unit is cycling through temperatures, temps are off. Need to order sensor and control. Office to reschedule. ; ordrng 1 W10833885 (sensor) and 1 W10885069 (cntrl-elec)"
FREEZER WHIRLPOOL WZF79R20DW03 Arrived on site to replace control for refrigerator. Replaced part and tested unit. All test good at this time. No water hooked up to unit at time of service.
OVEN WHIRLPOOL WOS51EC0AS01
DISHWASHER WHIRLPOOL WDF310PAAS4 "Arrived on site to test unit for not heating. Found error code F7E1(no heat). Customer stated it takes a long time for hot water to reach anything. Advised customer to purge cold water from faucet before starting dishwasher. Erased error code. Verified heater is still working. Tested unit, unit works good. No leaks detected. Job complete."
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to diagnose a oven that is not responding to controls. Tested unit and found control panel not reacting properly. Performed factory reset on panel and tested unit. All is working properly at this time.
REFRIGERATOR WHIRLPOOL WRF535SWHZ04 "Arrived onsite to test unit for unit not cooling, test unit found compressor toggling, found faulty start device causing unit to not function properly, replaced start device, test unit, unit working properly, unit cooling correctly, job complete."
REFRIGERATOR WHIRLPOOL WRS321SDHZ05 "Arrived on site for no cool. Diagnosed a defective compressor and starter,removed defective compressor,installed a new compressor,drier and starter,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly"
DRYER WHIRLPOOL WED8800YC0 "Arrived onsite for the dryer with a squeaky noise. During testing found that the idler pulley was the cause of the noise. Upon inspection found that drive belt is worn and the blower belt is worn. Also found that the velvet on the drum was coming apart. for pulley, belts, drum. Ordering parts and office to schedule. ; ordrng 1 W10549614 (drum) and 1 WP8544742 (belt) and 1 WP8547157 (belt) and 1 WPW10547292 (pulley-idr)"
OVEN WHIRLPOOL WOS51EC0AS02 "Arrived onsite for oven not turning on. Tested unit and found open fuse. Replaced fuse, tested unit and unit is functioning properly. Job complete"
DISHWASHER WHIRLPOOL MDB9959SKZ0 Arrived on site for dishwasher not draining and getting F9E1. I could hear something lodged inside the drain motor as it attempted to drain. I removed the bottom cover to ensure nothing looked wrong. I then wiggled the drain motor to see if I could hear anything inside. Ran diagnostics and after two seconds whatever was lodged in the drain motor went through to the sink drain. Tried looking for item in the sink but it was already gone. Ran diagnostics a second time and no error codes came up after drain motor is free and clear. Job completed.
REFRIGERATOR WHIRLPOOL WRS315SDHM05 Arrived on site for refrigerator thats leaking at the bottom. Inspected unit and work area. Customer advised that she did notice there was ice chips coming from the icemaker when dispensing ice but also noticed that it was still leaking at the bottom front part of the liner even when the icemaker was turned off. Round bottom gasket not sealing properly on the liner causing frost buildup on the bottom part of the refrigerator and dripping onto the freezer bottom. Attempted to re-seal gasket and found gasket was pulling away from the liner. Ordering new door and office will need to contact customer about replacement once we have an ETA on the part.; ordrng 1 LW11258441 (FREEZER DOOR)
WASHER WHIRLPOOL WFW70HEBW0 "Arrived on site and inspected washer and found save error code F8E1, customer is experiencing wash cycle stopping in the middle. Ran a diagnostic cycle and incoming water for hot and cold is good, took a short video and sent to DW. Washer completed diagnostic cycle without any error codes. Inspected pressure hose and sensor and both checked good. Inspected control board and found some residue on it. Showed customer all findings and the elective at this time to replace control board.
MICROWAVE WHIRLPOOL WMHA9019HZ1 Arrived on site to replace door. Replaced door test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "Arrived on site for ice maker not working. I inspected the unit and work area. I found the ice maker not cycling due to ice preventing the arms from moving. I could feel the heater coming on. I freed the ice and jumped the ice maker. The ice maker cycle d and filled with water. I spoke to the customer about the repair. I told the customer to watch the ice maker for 48;hours, if it doesnt cycle and make ice the ice maker wpw10300022 itself will need to be replaced.
DRYER WHIRLPOOL WED560LHW1 "Arrived on site ,replaced motor ,seal kit , pads , blower wheel had broken fin .Will need to order another blower wheel . Call to set return ; ordrng 1 W11327190 (wheel)"
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived in site to install previous diagnosed parts. I gained access to the UI console and replaced new. I powered the unit and verified that it is turning on properly. I gained access to the main control and replaced new. I reinstalled the unit into the cabinet, and powered it back on. I reset then time and date. I made sure the MAC address and said code populated properly. I put the unit into a bake cycle and listened to for abnormal sounds. None were heard during the preheat cycle or when the unit was turned off. Job complete."
WASHER MAYTAG MHW5500FW Arrived onsite for washer not draining properly. Upon inspection and while in diagnostics I found a stored error code for long drain. I engaged the drain pump and it had a buzzing sound and I could tell it was having trouble pumping water to the drain in the wall. I accessed the drain pump and found a dryer sheet inside the pump filter. I reassembled the pump and re tested. The pump is now working as designed and no leaks were detected during time of repair.
WASHER MAYTAG MVWX655DW0 "Arrived on site for washer burning smell, not draining properly and loose panel. Tested and inspected unit and found improper drain hose (See SD-QUICKPIC) hose is way too long and kinked not allowing water to flow and over working drain pump. Also found loose panel due to failed console clip. Removed failed part and replaced with new. No water leaks present at time of service."
WASHER MAYTAG MVWB765FW1 Arrived on site for washer that was not spinning the water out of the clothes all the way during every cycle according to customer. Upon arrival I ran a diagnostic check on the unit twice and the first summer rain and there are no error codes so I ran a test cycle to see how each individual phase of the washer was functioning. I found that during the low medium and high spin cycles the main control sending the proper voltage to the gear case and motor but if weight was applied to the washing machine in the tub then the gear case would not be able to spin the water out all the way.
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for no power to dishwasher. Installed UI and dishwasher turned on. Ran through diagnostics with no error codes. No leaks detected. Job completed.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for torn bellow and exsive shaking . Found bellow ripped in couple places around door placement . Checked shocks ,shipping pins ,leveling ,and draining normally . With service pointer ,recommends changing acu . ,bellow ,acu .; ordrng 1 W11322905 (cntrl-elec)"
WASHER WHIRLPOOL WFW92HEFW0 "Arrived on site to inspect washer error code. Upon further inspection, I found the unit unplugged. I plugged it in and the drain pump automatically came on. I attempted to cancel it out, but the unit failed. I placed the unit in diagnostics and it showed error code F3E1, the same error ode from previous service. I cleared the code and attempted to continue with testing and the unit failed. Following the tech sheet, I tested the water level switch and it was good. I tested continuity to the harness and it was good and I tested VDC at the main control and got 5VDC. I replaced the sensor and attempted to test again and it continued to fail. I removed and replaced the main control and tested and the unit operated as designed. When the cold water valve was on, I found the water flow was very slow (F8E1 from previous service call). I advised the customer of my findings and I removed and replaced the valve and retested. Unit is operating as designed. No water le
REFRIGERATOR KITCHENAID KRFF507HPS00 Arrived on site for ice at bottom of ice bin. Called tech line and spoke with TJ (SR# 7728731424) Made aware of issues. What was done and found. Was instructed to replace plate and separator due to air coming in from ice door. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10347055 (plate) and 1 W10836794 (separator) and 1 WPW10606117 (door-ice)
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for filter housing not sitting properly. I inspected the unit and work area. I found the filter housing bracket not seated properly. I removed the filter housing bracket and reseated it. The filter housing is now sitting flush and remains closed. Job complete.
COOKTOP WHIRLPOOL SCS3617RS01 "Arrived on site to diagnose cooktop that had a small fire. Performed diagnosis on unit. Pulled switch covers off and found charred wire and igniter switch, fire source. Unit would need a new harness. Hardware on unit is rusted out and would need to be drilled out or snapped off.
DISHWASHER KITCHENAID KDPM804KPS0 "Arrived on site for customer complaint of unit not powering on, found power supply issue"
COOKTOP WHIRLPOOL WCG55US0HS00 Arrived on site and found failed part is knob has melted. Customer very concerned about valve as well. Unit will need front right burner valve and knob to repair. ; ordrng 1 W10859922 (valve-gas) and 1 W11366438 (KNOB)
REFRIGERATOR WHIRLPOOL WRS325FDAB06 Arrived on site to install previously diagnosed drain tube. Removed failed part and replaced with new and removed all ice buildup. Tested unit and all operations are normal. No water leaks present at time of service.
COOKTOP WHIRLPOOL KCED606GBL00 "Arrived on site to diagnose left front burner that was not fully heating. Found inner element working, but outer was not.
DRYER WHIRLPOOL CGM2745FQ0 "Arrived on site for customer complaint of unit not heating, found failed ignitor, I replaced ignitor, unit tested good."
RANGE JENN-AIR JDRP536HL00 "Arrived on site to install previously diagnosed LO spuds, burner head and cap. Removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service"
MICROWAVE JENN-AIR JMW2430DP02 Arrived on site to install lightbulb to resolve no light in microwave. Installed new bulb and retested. Unit is now working as designed. Call complete.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site for defective ice in and shaft installed new shafts and ice bin,tested ice dispenser unit working as designed."
ICE MACHINE WHIRLPOOL GI15NFRXB0 "Arrived onsite for ice maker stopping ice production and making noise. Tested unit and found that ice production cycle is working. According to customer fills to about 1/4 of the bin then stops. Put unit in diagnostics and found shorted evaporator thermistor (Previously customer also experienced an over production of ice which may be faulty bin thermistor). Did not hear any noise issues but customer says it happens after its running for several hours.
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on site for refrigerator making noise. Tested and inspected unit and found condenser rattling. Made adjustments and added padding as needed. Tested unit and all operations are normal. No water leaks present at time of service.