William - Georgetown, TX
The service was great. I thought the service call fee was a little high. That’s the reason for the 4 star V’s 5 star rating.
Anita - Liberty Hill, TX
Both visits by Appliance Express associates were good. The associates were friendly and knowledgeable. I would definitely recommend Appliance Exprress to anyone I know.
Ronald - Waco, TX
Helpful, Honest, Professional
Sam - Georgetown, TX
Clif came by to address a minor issue we had that was under warranty. He took care of the issue very quickly (in & out in about 10 minutes). He also provided useful information about our refrigerator that isn't in the user manual. Plus, he was very pleasant and professional.
Exceeded expectations, Professional and knowledgeable
Steven - Temple, TX
Alvin new exactly what the problem was with our dryer and completed the repair promptly. Thanks again!
Steven - Austin, TX
Worked great with AHS
Michael - Austin, TX
Great job working with AHS and getting the repairs done.
EC - Austin, TX
Friendly, quick, neat and clean. Scottwas great>
Jan - Johnson City, TX
Very good job. Hoping it lasts longer than the original part!
Andrew - Leander, TX
Lakshmi - Leander, TX
Worth the Warranty
Lindsay - Kempner, TX
Glad our warranty service was done by Appliance Express! We had an unusual problem with out fridge and it took a couple of visits (parts/covid slow down) but they got it fixed! No more unintentionally frozen veggies. The service guys were personable, polite and very knowlegdeble and made certain things were done to our satisfaction. We highly recommend!
KitchenAide Dish Washer Repairs
Ken - Austin, TX
Leonardo Cantu did an initial visit and followed up with repairs. He was courteous and punctual, He explained the repairs and costs. He wore protective gear and exhibited social distancing. We will use him again.
Darn good service
Sandy - Leander, TX
Darn good service, only issue is he didn’t push refrigerator all the way back, I can live with that
Barbara - Florence, TX
Polite and through
Charles - Horseshoe Bay, TX
Checked dishwasher and tested
Emil - Georgetown, TX
Clif called about 10 minutes before he came which was appreciated when you have a large window. He was professional, friendly and courteous. He wore a mask and gloves. He knew what he was doing.
Ronald - Lakeway, TX
Leo did an excellent and found the problem.
Whirlpool oven repair
Peter - Cedar Creek, TX
Andy was prompt and quickly got the repair done — A+!
Extremely helpful and professional
Alan - Dripping Springs, TX
Leo did an excellent job when he came to perform repairs at our house. He was very personable and helpful and explained things very clearly and in detail.
Kim - New Braunfels, TX
Noah was very professional and the repair was done in a timely manner. Will definitely use Appliance Express in the future. The repair bill was very reasonable too!
definitely an asset for your company
Richard - Tow, TX
Tech arrived on site earlier than I thought he would. Tech was courteous, very organized, and professional.Assessed problem quickly made repairs and went on down the road to the next job.
Great service and quickly performed.
Wolf - Harker Heights, TX
Very knowledgeable and professional.
Adrian - Leander, TX
Lou helped us immensely by fixing our washing machine. It works like brand new!
Jacqueline - Bruceville-Eddy, TX
Brad - Cedar Park, TX
Lou was like an old friend. He quickly diagnosed the problem and absolutely dismantled the dryer and consulted his manuals to make sure everything was done properly. No nonsense and told me he absolutely loved his job. A rarity today.
Liz - Cedar Park, TX
Jose - Austin, TX
Knowledgeable and Efficient Repairman
Nancy - Round Rock, TX
The young man who repaired my appliances was very knowledgeable, knew what he was doing, very efficient, and an all-around good person.
Great expert service
Your Co and Brandon are excellent and aiding.
Thomas - Wimberley, TX
Under our service plan, it was a bit tricky getting an appointment, but once we got past the bureaucracy and red tape, dealing with Appliance Express was easy. And Robert's onsite troubleshooting and analysis was awesome. Appointments were scheduled, and we were always informed when Robert was on the way to our home. We're in the midst of the Covid calamity right now, and Robert was super careful to wear protective equipment and keep his distance from us while servicing our refrigerator. Great company. Great Service!
Fridge still broken
Jennifer - Austin, TX
Not having a good experience especially during pandemic with a brand new fridge that repeatedly looses temps and one door is experiencing friction
Robert - Round Rock, TX
David knows his stuff. I really appreciate the honesty so we know what’s happening.
Doug - Georgetown, TX
Timely, Thorough and Professional service
Delores - Austin, TX
Awesome service, reasonable price, excellent customer care!
Calvin - Georgetown, TX
Super helpful, friendly and very knowledgeable.
Remove water filter
Bonnie - Georgetown, TX
Wes did a great job. Fast we did not want to use channel locks just in cause we broke something, but Wes used them and out it came.
Eleanor - Round Rock, TX
Quick & knowledgeably knew the problem.
Gina - Manor, TX
Albert - Dripping Springs, TX
Tech was not sure why he was there until he read info after entering our home. Replaced board in DW. Did not run to verify working properly.
Darcy - Elgin, TX
Scott did a great job and aimed to please!
Great Service. Honest.
Kim - Horseshoe Bay, TX
Nina - Jonestown, TX
Sarah - Austin, TX
Harold - Austin, TX
Quick, courteous service
Coty - Austin, TX
Sandra - Belton, TX
Guy was really nice and courteous. He fixed our fridge very well
Great and timely service!
Sally - Georgetown, TX
Technician came at the time stated and completed the work with great competency.
Rodney - Georgetown, TX
Overall Very Good
Cris - Round Rock, TX
Quick smart and courteous. Scott was great.
Charlene - Austin, TX
Only regret is we had to wait a week to get ice maker working after previous tech disconnected it. And then denied any responsibility for the problem.
Friendly, professional service during odd times
Ross - Pflugerville, TX
Eman was very polite and called prior to his arrival as asked. He was able to repair our Kitchenaid dishwasher the first run and everything appears to be working great.
Professional, competent service.
Nick - San Marcos, TX
Sherry - Pflugerville, TX
David was very efficient and my Whirlpool icemaker in short order and now it works like a charm. He came prepared to fix the problem and did so very quickly. He wore a protective mask and booties the entire time and made us feel safe.
excellent service appointment !
Dennis - Burnet, TX
The technician ,Tyler, arrived on time and was very courteous and knowledgeable . He diagnosed the problem quickly and got it fixed in a hurry! This young man is a definite asset to your organization !
Great customer service.
Gary Thornton. - Leander, TX
Tyler was great! He was incredibly polite, professional, and courteous. He even helped us connect our oven to WiFi. I had no idea our oven even had WiFi! He is an asset to your company as he knows his job, he’s knowledgeable about the products, and is great with customers!
Pamela - Buda, TX
Very polite and professional- well informed.
Chris - Leander, TX
As advertised. I thought the total costs was a little high however the job was do quickly and to my satisfaction
John - Burnet, TX
Punctual and efficient
Rebecca - Austin, TX
Luis arrived at the beginning of the scheduled window, was courteous and efficient.
2 appliance repair
David - Georgetown, TX
Arrived on time. Great analysis of problems. Fixed quickly and price was reasonable.
William - Wimberley, TX
This was under warranty. Everything was as promised.
Margaret - Buda, TX
Jacob is prompt, friendly, wore his gloves AND mask during the whole visit, even though it must have made his job trickier. He was friendly, and answered ALL my questions. I am SO glad he came to help with my fridge. Thank you, Jacob!!
Charles - Austin, TX
Knowledgeable, kind, courteous
Soy Yo Mario - Cedar Park, TX
Straight forward and knowledgeable about my concerns and questions with my washer.
Rebecca - Leander, TX
Tyler was very explanatory with everything he was doing to fix the problem I like that and he made it simple to understand
Excellent all around!
Sylvia - Spicewood, TX
Michael - Kyle, TX
Great work. On time fast service!!!
John - Georgetown, TX
Have had repair men out 3 times and have spent close to $1000.00, ice maker still not making ice. Refrigerator is 13 years old. Should have been advised not to repair at all.
Valerie - Austin, TX
Jihong - Dripping Springs, TX
Scott - Austin, TX
Arrived on time, polite and made the repair quickly
Bonnie - Austin, TX
I got excellent service and eductation!
John - Georgetown, TX
Russ - Leander, TX
With a new house we’ve had many service calls from various firms and Lou was the best of all
Efficient, courteous, prepared
Grant - Georgetown, TX
Tyler arrived on time. He had anticipated the problem as a prior visit by Appliance Express failed to solve the problem. He worked efficient and completed the work in a short amount of time. So far the problem has been solved and the family is happy.
Lissa - Liberty Hill, TX
Solid Shrive but Expensive
JCG - Austin, TX
Initial call was satisfactory in terms of setting up date/time for appointment. Technician arrived and was knowledgeable about appliance issue. Wore face mask; practiced social distancing. My only issue was the cost. For 10-15 minutes of work I paid nearly $200 (more than I do for a plumber of electrician). And I'm a long time; valued client.
Cooktop repair - Awesome
Sandra - Round Rock, TX
I would recommend Appliance Express for your repair needs!!
Travis - Dripping Springs, TX
Shawna - Austin, TX
Jacob was great and fixed my washer in no time! He took all the proper health precautions and was very friendly and efficient! A+++ service
Unhappiness with Luis Morales...
Linda - Austin, TX
Hello, I no longer desire Luis to return to my home for repairs. He is an unfriendly fellow--very difficult to deal with, especially during this 3rd and finally repair. I do not believe he worked effectively on my unit, was sarcastic, unhelpful, and even walked out of my home without saying goodbye or a thank you. I also told him that I didn't believe he "fixed" my problem. I was, frankly, expecting him to replace my water dispenser; he impatiently said NO...the water tank froze. He was here two different times and never removed the vegetable or fruit bins. He curtly told me to "wait a day or two with the temperature on 40, then drain a gallon of water from the dispenser and to use the dispenser a lot or it freezes"! He had not told me that the first time nor even checked the dispenser in his overall visit. He is an unfriendly man who needs a lot of customer service training and be willing to "train" customers during his visits and not being unwilling to communicate well with them, as he did with me each time he was here. The culmination was this last visit and I had had enough and brought it up to him in a nice way. I then called the company after he "walked out my door without a word" and discussed the visit with his wonderful supervisor MELISSA. I like Appliance Express very much and will keep using this great company--but refuse to interact with Luis again... And when he called me to tell me that he would be early, he was gruff and I could hardly understand his speech--not a kind nor professional-enough phone call. And he contacted my cell phone of which I asked that the company not do, unless it was an emergency. This was not an emergency after leaving a first message on my home phone answering machine. Thank you. Linda Rowland
On time and great service
Madeline - New Braunfels, TX
Even though the appointment window was between 11am-2pm, Noah arrived exactly at 11am. He called to inform he was on his way. He explained the issue with the fridge and how he was fixing it.
Bruce - Austin, TX
Paul and his assistant did an excellent job repairing our Jenn Air cooktop. They had all the parts needed and all work completed professionally. I e we puke not hesitate to call upon them again.
Randall - Spicewood, TX
Phillip - Leander, TX
Wes was incredibly fast and very professional. Best part of the whole experience.
Richard - Round Rock, TX
Paula - Leander, TX
This refrigerator was still under warranty. Lou came out and was knowledgeable and knew exactly what to do. He is very courteous. This is our second experience with Appliance Express, and would definitely recommend their company.
Ghost in the machine
Lauri - Austin, TX
James - New Braunfels, TX
Very knowledgeable technician. Quickly identified and fixed the problem. Highly recommend! Just wish they could have come out a little quicker.
Did not fix the problem
Alex - Austin, TX
Kenny - New Braunfels, TX
Excellent with repair person
ML - Rollingwood, TX
Kevin easily diagnosed the problem with our refrigerator, had the replacement part in his truck and installed it quickly. Professional and personable. Great!
Ashish Patel - Bee Cave, TX
I had requested services on my Vent hood, Washer and Dryer. When the technician arrived, he equated me labor and i said yes. It look him less then 5 minutes to replace circuit board using my own screws. When I asked him what about Washer and Dryer, he told me that no one had informed him about it. He contacted your service department and it turned out that y’all had dropped the ball. No one put those two times in the service ticket. So i ended up agreeing to Pay $179.99 Service charge for not all appliances requested on for the service but only for less then 5 minutes of work. Now i am being told I have to pay for another service charge for someone else to come out on another day to service my washer and dryer. This is BAD service and not fair to your customers.
Michael - Austin, TX
Wonderful experience. Thank you!
Billy - Austin, TX
Tech did good job
darrell - Manchaca, TX
very professional, well mannered and a pleasure to work with,
Karen - Hutto, TX
Joann - Georgetown, TX
Lou was friendly, efficient, and courteous. Definitely 5 star service.
Stacie - Liberty Hill, TX
The service tech came in and fixed the problem quick and efficiantly
Robert - Round Rock, TX
They got here and got the job done very happy with their service
Dolores - Temple, TX
David was very helpful and nice. He fixed my washer and was able to tell us what was wrong with it.
Garth - Dripping Springs, TX
Excellent service , Technician was very professional, courteous and on time. Thanks for taking care of our problem!
Mark - Salado, TX
The tech who repaired my washer controls did a great job. Even in a cramped and hot room, with all the ppe. Professional and efficient.
Shelby - New Braunfels, TX
Great job , in and out .. I was quoted 109.00 over phone , but paid 165.00 please let me know why .
Carl - Florence, TX
Service was performed in a very professional manner. Service person was very courteous and repaired the microwave quickly and we appreciated his effort. Thank you.
Glynis - Jarrell, TX
Richard - Georgetown, TX
Exceeded our expectations
James - Georgetown, TX
Prompt, courteous, and fixed the issue.
Jana - Seguin, TX
Linda - Kingsland, TX
Very pleased with the quick and fast service. The awesome young man that repaired my oven was very knowledgeable and polite.
Billy - Killeen, TX
Excellent Very Professional
Murugan - Cedar Park, TX
Steve - Bastrop, TX
Very friendly, customer service with customer friendly!
Rosa - San Marcos, TX
They came and access my watcher week later all fix
Manuel - Austin, TX
Warranty call. Technician answered all questions and show us how to avoid getting frozen items in refrigerator.
Alan - Austin, TX
On time . Polite. Great service
Barbara - Austin, TX
He quickly solved the problem. Was Covid protected. All in all a perfect experience.
Efficient, fast and respectful
Jacqueline - Wimberley, TX
The technician arrived on time - actually early - wore a mask and gloves and diagnosed the problem very quickly. I am very pleased with the service. I would use again definitely.
Jane - Austin, TX
Kind and personable young man, speedy repair and took time to explain about refrigerator. Very pleased with excellent service.
Ryan - Liberty Hill, TX
Two guys came out separately. One to diagnose and one to fix. Clean, well spoken, professional.
Fantastic service guy, nice friendly, knew his stuff, COVID precautions
John - Cedar Park, TX
Marginal. Tech was efficient in fixing cooling problem but left water and ice maker inoperable.
Charlene - Austin, TX
After he left, the refrigerator would no longer dispense water or make ice. These were fully functioning right before he arrived. He denied any responsibility for the defective water and ice maker.
Still making noise but not as loud
Michelle - Leander, TX
Correct diagnosis and repair
Dickey - Georgetown, TX
After a disappointing experience with another repairman, Clif correctly diagnosed the problem with my refrigerator and repaired it after ordering necessary parts.
Paul - Pflugerville, TX
great service, very friendly. Nice young man.
Kitchensid built in
Lorraine - Austin, TX
Efficient, excellent service
Christtiana - Hutto, TX
Latoya - Leander, TX
Very professional and Nice
Alin - Manor, TX
Everything was great. My refrigeration needed some attention and Scott was fast & answered all my questions.
Charles - Johnson City, TX
Knowledgeable and professional
Geraldine - Leander, TX
Lin - Austin, TX
very nice and knowledgeable
Great service & technician
Martin - Austin, TX
Appliance express staff prior to visit were very helpful, and upon visit the technician was very thorough, and cleaned up after himself. Was polite and made sure to wear his shoe covers, gloves & mask. Thank you!!!
Jean - Canyon Lake, TX
Noah was very was professional and repaired the issue great.
excellent job !!
Fernando - Temple, TX
thank you for coming out during these times to fix washer , !!! priceless
Gail - Georgetown, TX
Quick knowledgeable and efficient...
Gerald - Killeen, TX
Thank you for the quick assistance and service.
Tynisha - Harker Heights, TX
Al was a great professional. He was very knowledgeable and helpful and he was able to resolve my issue.
Travis - Dripping Springs, TX
Brandon did a quick job of fixing the problem. Seemed to know just what to do.
Experience with repair of dishwasher and oven
Walter - Austin, TX
While Brandon was polite and appears to have repaired our dishwasher, we have not run it for a full cycle - yet - so don't know for sure it is repaired. This was a third call for repair of the dishwasher. Cost was $180 for labor and $157 for parts. Plus labor for earlier call for removal of glass from pump which may or may not have been related to the control panel replacement. Then the fiasco with one of our ovens. Three calls, replacement twice of the computer (which fortunately for us was under warranty). During final call screws in the door were tightened and the oven light problems was resolved. I don't expect to call you again.
Waste of time and money.
Max - Seguin, TX
It was a waste of time and money for the technician to come out and do what I could have done or had already done when one of the suspension rods came off before. The technician rehung the suspension rod but it did not fix the problem. The washer still jumps around like popcorn in a popcorn popper and the washer tub bangs against the side of the washer, which is the reason the suspension rods come off. After rehanging the suspension rod the technician did a high speed spin check on the washer and said it was good. I questioned him about it not being with a load on his spin cycle test and he just said the test showed it worked. It does NOT work properly. During the rinse and spin cycle the washer jumps around and there is banging as the tub strikes the outer shell. I put a rubber door mat under the washer hoping that that would cushion the washer, but it still does the same thing. There is banging and it jumps around no matter what is being washed except a very light load like white socks. It bangs and jumps around; with just 5 bath towels in it; with t-shirts, underwear, socks, panties, and bras; with 4 pairs of jeans. It bangs so hard that now when a load is finished washing I find slivers of plastic in the tub, which I have pictures of. I also have multiple videos of the washer banging and jumping around.
Timely, friendly, fast and thorough!
Kelsey - Austin, TX
Johnny - Killeen, TX
Rafael - Austin, TX
On time. Very nice. Efficient.
David - Austin, TX
Michael - Georgetown, TX
Great job and knowledgeable
Tara - Dripping Springs, TX
Brenda - Austin, TX
I appreciate the courteous and quick service I got from you. After all the run around with Best Buy it was great to finally get someone who knew what they were doing and fixed the problem.
Tyler presents a great face to the public for Appliance Express
Richard - Georgetown, TX
Tyler is a First rate appliance technician
Superb service - totally recommended
Diana - Austin, TX
Repairman went above and beyond to fix our refrigerator cooling issue. Appreciate the call team member who gave me more information. Would definitely recommend this company
Robert - Georgetown, TX
Tech was very professional quick and thorough all around great job!
Billy - Austin, TX
Tech was awesome
Billy - Austin, TX
Tech did a great job
Jean - Georgetown, TX
Tyler was such a pleasant employee. He introduced himself and wore a mask and foot booties into our home. He diagnosed our problem, HAD THE PART needed, and fixed the problem. Thank you, Tyler...you are awesome!!!
Knowledgable and prepared
Michael - Austin, TX
Technician arrived on time, diagnosed the issue and replaced the broken part. Very impressed, thank you!
Martha - Austin, TX
Great service - got there right on time, fixed problem quickly
Robert - Leander, TX
Very pleasant experience
Lyka - Hutto, TX
Service was easy to schedule, prompt communication with technician. Service itself was quick, technician very knowledgeable and got the dishwasher motor replaced and running in no time. Thank you so much!
Linda - New Braunfels, TX
The tech was very helpful and friendly. He explained the problem and what needed to be done to resolve it . He also left a card and magnet in case I need help with any appliances in the future .
Great service- good value!
Rena - Austin, TX
The technician who fixed my dish washer was pleasant and professional. A very satisfactory experience.
He was courteous and professional and I hope if I need services again it is him.
Joe - Driftwood, TX
Range Hood Repair
Alyce - The Hills, TX
Emil - Georgetown, TX
Tyler was courteous, respectful and very knowledgeable. The problem that we were having did not manifest itself for Tyler. He still did a thorough diagnostic and addressed some areas he thought might help.
They really do guarantee their work!
Sue - Leander, TX
My refrigerator went out during shelter-in-place. It wasn’t holding at a safe temperature. Appliance Express sent out a team of 2 to my house. They were decked out in masks, gloves, and shoe covers. They gave a quote, and happened to have parts in their truck. So, they performed a service on the spot. The next morning, the temperature in the refrigerator was even higher than it was before the repair. Appliance Express contacted the repairman, and he said he would have to order a new evaporator. My husband insisted their best tech to be sent to our house to do a full diagnostic check on the refrigerator, before we bought any more parts. The second visit revealed that an evaporator fan, not an evaporator was needed. Appliance Express said they would comp the diagnostic and the fan. They were very respectful of my time. The office called to let me know they were running a little behind schedule, and that they would be at my house about 4pm, or shortly after, and would call first. I didn’t receive the call, but they showed up right at 4pm. The window was 1pm-4pm. The repair took less than 20 minutes, and they were gone by 4:30pm. The refrigerator was blowing cold, and was down to 44 degrees by 5:30pm. When the first repair wasn’t right, they made it right. They were professional throughout the entire process. While we were terribly frustrated to be without a refrigerator for more than 2 weeks, we are incredibly grateful Appliance Express was out there on the front lines working when so many others weren’t. I’m very pleased with the outcome, and I highly recommend them. I hope I don’t have any more issues with my refrigerator, but I now have someone reliable I can call on speed dial. 💯
Great service thank you
Dwight - Georgetown, TX
Tech was awesome
Karen - San Marcos, TX
The gentleman was very pleasant. Think he was stumped at the problem.
Marshalette - Harker Heights, TX
He was great and a knowledgeable
Sania - Hewitt, TX
He provided great service and he has an awesome personality.
Robert - Spring Branch, TX
Quick response and satisfied with the service.
John - Spring Branch, TX
The technician was on time and basically knew what was wrong with the oven when he arrived. It took a minimal amount of time and he was complete.
Michelle - Pflugerville, TX
I had one gentleman assist with my oven and another assist with my fridge. Both were extremely professional, knowledgeable and cleaned up any mess created during service. I highly recommend Appliance Express!
Pat - Belton, TX
Cathy - Leander, TX
Lou is professional yet friendly and really knows his business!
Eric - Austin, TX
Jacob did a great job! Very courteous and professional!
Cathy - Marble Falls, TX
Ashley - Georgetown, TX
Dee - Austin, TX
Everyone at Appliance Express is super! We appreciate the entire team! And Kevin was particularly perfect with taking extra care in these Covid-19 days. We are grateful for the entire experience.
Jean - Canyon Lake, TX
Richard explain everything to me on what to due if it happens again.
Great service, on time
Patricia - Buda, TX
Will definitely use again !
Prasad - Austin, TX
Punctual & great service
Christiane - Driftwood, TX
Arrived on time, worked quickly and efficiently.
Easy process, great technician
Jeannette - Austin, TX
It was easy to schedule service, our technician was knowledgeable and kind. He had the new part on his truck no waiting to order a part- the microwave was fixed and ready to use in about 20 min after a through evaluation of potential problems.
Billy - Austin, TX
He did a greatjob
Billy - Austin, TX
He did a great job
Jennifer - Austin, TX
Paul was fantastic. He is knowledgeable and was very clean and professional. He quickly diagnosed, gave insight, and scheduled the return visit to repair. Only feedback is the timing to get him out here twice was over a 2 week period. Wish it was quicker, but understand high demand.
Wesley - New Braunfels, TX
I had an issue with my fridge, and Luis knew exactly what to do and offered some great tips.
Michael - Round Rock, TX
Another positive experience with Appliance Express! They are consistently professional and efficient...and always friendly.
Professional and friendly!
Vincent - Canyon Lake, TX
Prompt, prepared, exceptional.
Martha - Austin, TX
Always a good experience with appliance express!
Great service, overpriced labor
Dana - Austin, TX
Great service. Technician was very friendly and courteous. Not sure what the hourly labor rate is but we felt like labor charge was too high for a repair that took less than 10 minutes
Problem solved quickly
Jim - Bastrop, TX
Good troubleshooting by tech.
Great and friendly
Gaye - New Braunfels, TX
Graet Service Man but Appliance Express Made wrong juggment
Willard - Copperas Cove, TX
Some one in your company made the wrong call on my Stove Top. The stove top has a scratch on the right front burner, the top was suppose to be high tempered glass .
Angie - Lakeway, TX
Octavio - Austin, TX
Terry - Texon, TX
Anita - Austin, TX
Great service/great tech
Melissa - Georgetown, TX
WASHER GE GTWN4250D1WS "Arrived on site to install previously diagnosed and ordered part. Due to the inlet funnel leaking water, I removed and replaced the funnel and tested. Unit is operating as designed. No water leaks observed during service, job completed."
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived onsite for the freezer with frost build up. Installed new freezer door and everything tested fine and no leaks detected. Complete
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for both handles having scratch marks on unit. looked at handles to unit. Saw scratches. Replaced handles. No issues at this time. Job complete
MICROWAVE GE DVM1850MM2BG Arrived on job to replace switches and filter. After replacement found the TOD shorted. Will need TOD to complete. ; ordrng 1 WB27X10194 (transformer thermost)
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for unit not responding to commands. Took unit out of demo mode . Ran diagnostics and got humidity sensor error code . Ordering micro appliance control and sensor . Please call to set return .; ordrng 1 W10460457 (sensor) and 1 W11325603 (CONTROL)
DRYER WHIRLPOOL WGD4815EW2 Arrived onsite for unit not drying clothes properly. Tested unit.unit was only getting warm. Unhooked dryer vent. Tested unit again. Unit got hot as unit is designed to do. Let customer k ow there is an issue with the vent duct from the wall not allowing more air to flow. No leaks at this time. Job complete
REFRIGERATOR WHIRLPOOL WRT108FZDM05 Arrived onsite and found compressor running but no frost pattern and an amp draw of .3 amps. Ordering compressor and dryer to repair inefficient/leak. Office to reschedule. Unit not occupied. ; ordrng 1 TJ90SF8404 (ACCESS VALVE) and 1 W11209866 (COMPRESSOR ) and 1 WPW10143759 (dryer)
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site and inspected refrigerator and found customer is experiencing water dripping from dispenser. Reset all water line connections and ran a cup of water through dispenser. Disconnected water line at top of left fresh food door and water ran out remaining in line. Resetting connection may have corrected issue. If not order wpw10511930, WPW10271540, W4373559, WP2300868 , W11227371, techline SR 7727931903"
OVEN WHIRLPOOL WFG505M0BS3
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site to install previously diagnosed parts. Installed new recirc pump and retested. Unit is now pumping water, but feels like it’s taking an extra long time to fill. Advised customer to watch it, but it is now filling and running as designed. Call complete."
REFRIGERATOR WHIRLPOOL ED5VHGXMQ10 "Arrived on site for refrigerator that won’t dispense ice. Inspected unit and work area. Tested unit and found no voltage going to the motor. Removed front cover and found bracket and spacer broken and it m asking contact with the dispenser switch.; ordrng 1 WP2180226 (bracket) and 1 WP625834 (spacer)"
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite for unit freezer handle having scratches. Looked at handles. Saw scratches. Replaced handle. No issues at this time. Job complete
WASHER AMANA NTW4516FW3 "Arrived onsite for unit making noise. Tested unit. Unit just made humming noise from the drain motor. F2E1, F8E1, F3E1, F1E1. Cleared codes. Tested unit. Replaced control board for a stuck key error, also Found that drain was still leaking water as the unit was filling up. Found that the drain was sitting on the ground causing a siphon and water not staying inside the unit. Let customer know that drain hose has to be 39in from the ground to the wall and only to put the drain hose only 6 in inside standpipe. No leaks at this time. Job complete"
REFRIGERATOR WHIRLPOOL WRF954CIHZ00 "Arrived on site to inspect fridge for not making ice, upon inspection and speaking to tech line, found the new installed icemaker getting 12v and not moving, will need to reorder icemaker. Office to reschedule ; ordrng 1 w11099789 (ICEMAKER )"
WASHER WHIRLPOOL WFW560CHW0 Arrived onsite for washer leaking. Ran diagnostics no leaks found. Ran unit in a quick wash found leak from dispenser. Requesting two man to help remove dryer.
REFRIGERATOR WHIRLPOOL WSR57R18DM01 "Arrived on site for fridge making a loud rattling noise when on . Took cover off evap fan and found a soy sauce packet had some how gotten on top of fan blade . Removed packet . Ran full diagnostics as well as checked for any damage to fan blade and motor . All is checking normal. No water leaks detected at time of service . Job complete ."
RANGE AMANA AGR5330BAS3 Arrived onsite for unit smelling of gas. Tested unit. Unit test good. Used leak detector on valve and orifice’s of the unit. Could not find any leaks at this time. Job complete
DRYER MAYTAG MED6630HW1 Arrived to inspect squeaking noise from dryer.Confirmed the complaint and removed and replaced the repair kit.Reassembled and unit tested without any squeaking noises.Job complete
DISHWASHER KITCHENAID KDTE234GPS0 Arrived on site for dishwasher that’s not washing dishes. Inspected unit and work area. Place unit and service diagnostics and found a F4 E3 (wash motor not running) error code. Replaced motor assembly and tested unit. Unit ran as designed. No water leaks were present in all waterlines were dry. Call complete
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site and inspected washer and found connector to drain pump is loose after correcting found normal/regular cycle is set to no spin, all other cycles have a correct spin setting selected. Recommended that customer observe setting before beginning each cycle to ensure it is set properly, job complete"
MICROWAVE WHIRLPOOL WMH31017HB2 Arrived to install previously ordered part.Unboxed the control and it was not the part intended.Called SR to confirm the part needed is W10892389 Ordering the micro computer.Office to reschedule with the customer due to her work schedule.Needs more work ; ordrng 1 W10892389 (MICRO COMPUTER - CONTROL PANEL)
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site to diagnose refrigerator not cooling in the RC. Performed diagnostic and temp checks. Found RC at 60 degreees, and Evap frosted over. Tested fans and could not hear RC fan coming on. Removed Evap cover and found cracks in scroll styrofoam. Tested forced defrost and could hear defrost heater coming on. Defrosted Evap. Replacing UI control to resolve the issue with no defrost, and replaced fan scroll due to broken scroll housing. Retested and unit is defrosting and fan is working as designed. Call complete."
WASHER MAYTAG MVWB765FC2 Arrived on site to replace control and console . Ran quick diagnostics found latch not engaging . Will need latch . Please call to set return . ; ordrng 1 W10861642 (latch)
MICROWAVE IKEA IBMS1455DS00 "Arrived on site for customer complaint of loud pulsating noise, found faulty control, inverter and fan motor. I replaced all parts, unit tested good."
MICROWAVE KITCHENAID KMBS104ESS02 Arrived on site to install previously diagnosed parts to resolve bad digit on lcd display board. Installed new UI control piece for clock and retested. All is working as designed at this time. Call complete.
REFRIGERATOR WHIRLPOOL WRF535SWHB00 Arrived on site for refrigerator not making ice. Cycled ice maker and ice maker will not cycle. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 W10884390 (icemaker)
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer not heating. Tested and inspected unit and issue with cutoff. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
COOKTOP WHIRLPOOL WFG505M0BS3 "Arrived on site to install previously diagnosed parts and to test carbon monoxide levels. Upon arrival found tester is incorrect, was sent with refrigerator gauges. Ordering parts research for carbon monoxide detector. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (PARTS RESEARCH/carbon monoxide detector)"
WASHER MAYTAG MVWX655DW2 "Arrived on site for wet clothes at end of cycle . Ran diagnostics , got not getting up to rpm speed . Unit made ratcheting sounds during agitating sound sometimes . Ordering gear case ,washplate ,hub, cam , and actuator . No water leaks detected at time of service. Please call to set return; ordrng 1 W10528947 (drive hub kit) and 1 W10721967 (drive pulley) and 1 W10902814 (washplate) and 1 W10913953 (actuator) and 1 W11035751 (gearcase)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived on site to diagnose a refrigerator with a water filter that will not release. Removed filter from unit and installed bypass as homeowner has whole house water filter and did not wish to keep purchasing water filters. No further repairs are needed and no leaks were found at time of service.
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived onsite and found icemaker to have been left off by the last repair technician according to description from customer. Also found freezer not sealing well. Repaired by heat treating gasket.
REFRIGERATOR KITCHENAID KSC24C8EYY02 Arrived onsite for refrigerator with hole in back from ss leak. Customer is correct there is a rusty hole in back of refrigerator from ss leak.
REFRIGERATOR MAYTAG PBF2555HEW Arrived on site to diagnose a refrigerator that is over cooling in the fresh food section. Tested unit and found no mechanical failures at this time and all checks good through diagnostics. Did advise homeowner that items packed too tightly against the rear wall of the refrigerator will prevent airflow and cause items to freeze. No further repairs are needed and no leaks were found at time of service.
REFRIGERATOR KITCHENAID KSBP25FKSS00 Arrived on site and found right hand side door is leaning into left-hand side door. Removed top hinge and reset door location and it is now straight and no longer touching left-hand side door. Refrigerator is 18 years old and mounting points into cabinet may be failing.Job complete
REFRIGERATOR KITCHENAID KBLC36FKS02 "Arrived on site to install filter dryer for refrigerator. Installed dryer, pulled vacuum, and charged unit. Found all is functioning properly at this time. Water was turned off the refrigerator per homeowners request."
DISHWASHER BOSCH SHX45P05UC/64 Arrived on site to install previously diagnosed parts to resolve upper spray arm broken off issue. Installed new upper spray arm and retested. All is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL GI5FSAXVY03 "Arrived on site for water leaking found crack in waterline to to icemaker,replaced water line to icemakerused 1 W11415785 (TUBE) from stock"
DISHWASHER KITCHENAID KDTE104ESS4
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previously diagnosed pressure reducer kit. Found did not have correct kit. Tested and inspected unit and found failed water filter housing and double water valve. Removed failed parts and replaced with new. Tested unit with little improvement. Ordering parts research for water pressure regulator kit. No water leaks present at time of service. Office to schedule return trip.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (PARTS RESEARCH )
WASHER MAYTAG MVWC555DW1 Arrived on site and tested operation. Found drain pump humms then stars. Inspected for obstructions and found non. Motor has failed on pump. Installed new pump and tested operation. Unit tests good and all water connections dry at time of service. Job complete
RANGE KITCHENAID KFDC506JSS00 Arrived on site .replaced panel . All checked normal . No gas leaks detected at time of service . Job complete .
WASHER WHIRLPOOL MHW6630HW0
REFRIGERATOR MAYTAG MFX2571XEM2 Arrived on job for complaints of drawer not working properly. Found the left side freezer drawer not sliding smoothly. Removed and reset. Now working properly if problem continues recommend replacement of WPW10235367. No leaks detected at time of service.
WASHER MAYTAG MVWB835DW1 "Arrived to inspect washer not cycling properly after another company from Waco replaced the tub.Ran diagnostics test mode and found UI stuck and unbalanced load errors.Learned the errors, calibrated the unit and unit tested as designed.Job complete"
REFRIGERATOR THERMADOR T36BT920NS/07 "Arrived on site for unit not entering defrost in fresh food compartment. Powered unit off,replaced main control,powered unit on u it ran through a flash sequence and powered on. Advised customer to defrost unit to removed excessive ice build up on fresh food evaporator"
WASHER LG Wm8000HVA "Arrived on site and found customer has a small load of clothes inside of washer and says washer makes noise at the Beginning of the spin and levels out as it gets up to speed. Set washer into a diagnostic cycle and took a video of the washer spinning with this amount of clothes and it is very noisy, send video to KB/AHS. took a picture of clothing. Removed top panel and rear panel and found springs are intact, shocks are intact, nothing is damaged or missing. Removed clothing from washer and ran spin cycle again and noise has stopped. Sent another video to KB/AHS. Discussed unbalanced load with customer and they said it happens with every load,
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for ice issues. Found ice cubes stuck in large clump,removed bin found damaged ice bin and warped icemaker diagnosed unit will need a new icemaker and bin. ; ordrng 1 NEEDAUTHO (NEED AUTHO) and 1 W10908391 (ICEMAKER) and 1 W10910401 (ICE CONTAINER )"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for no water. Found unit not getting water due to valve. Replaced valve test unit for leaks no leaks present unit getting water unit washing correctly job complete
MICROWAVE GE n/a "Arrived on site for in wall microwave table turning, cannot open and not operating. Upon arrival found cannot get door open. Unit seems to need door latch, switches and control. Attempted to take trim off but found that it is attached from inside and that door needs to be opened to remove screws. Called and spoke with CS. Attempted to get door unlocked with no success. Due to not being able to get access nothing can be done at this time to repair."
MICROWAVE WHIRLPOOL WMH31017HB4 Arrived onsite to replace parts. Upon changing parts. Found that the fan motor connector was not making good connection. Pushed connector wire in further to make better contact. Tested unit. Fan motor not turning on during use. Replaced the control board. Tested unit. Unit test good. No issues at this time. Job complete
DISHWASHER KITCHENAID KDTE704DSS0 "Arrived on site for dishwasher not filling. I inspected the unit and work area. I found fault codes for float switch error and long drain. I inspected the float switch and found it operating as designed. I inspected the filter and found it clogged with calcium build up. I removed the drain pump and inlet valve and found no debris or restrictions in both. I ran the unit through a test cycle. The unit filled as designed, and operated as designed. Advised customer clean the filter once a month and run some calcium cleaner through once a month. ob complete. No water leaks detected."
DISHWASHER BOSCH SHE4AP06UC05 Arrived to install previously ordered parts.Removed and replaced the door lock and control panel.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site for customer complaint of lights not working in both sections, found failed modules, I replaced modules, unit tested good."
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for not dispensing cubed ice. Removed bin,tested solenoid,solenoid working correctly,raising for cubed and staying for crushed,diagnosed a defective leaver on bin,replaced ice bin,tested ice dispenser unit working as designed."
REFRIGERATOR WHIRLPOOL WRB322DMBM01 "Arrived on site to diagnose refrigerator that had issues with water line connection. Performed diagnosis and found connections were actually done correctly, but unit not getting water. Tested icemaker and valve and both checked good. Found water tap going to unit was shut off. Opened tap and had no water coming out, so water source is no good. Advised customer to contact a plumber to resolve water source issue. Call complete."
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site and tested operation. Found external pump cycling properly. Found condenser fan motor has failed. Unit will need new condenser fan assembly to repair ; ordrng 1 W10124096 (fan,motor)"
ICE MACHINE WHIRLPOOL KUIX535HPS "Arrived on site and inspected ice machine and found customer has had it on for 24 hours, and ice production is good. Took pictures. Ice machine is operating normally, job complete"
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced door and found cracked trim on top of new door where hinge meets the door. Will need to re-order door and office will need to contact customer when parts are made available. ; ordrng 1 W10746789 (dor-fmd)
FREEZER WHIRLPOOL WSZ57L18DM00 Arrived onsite for the freezer not cooling. During testing found that the temperature is staying at 32 degrees and EVAP frost pattern is not good. Will need a sealed system repair. Complete
MICROWAVE WHIRLPOOL WOC54EC0HS03
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site for oven not heating. I inspected the unit and work area. I found bake, broil and the oven light won’t come on. I tested voltage to the control and was showing 124v. I replaced the control and tested the unit. Bake broil and the oven light all come on. I tested the burners and all 4 burners ignite. Unit is operating as designed. Job complete."
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site to install previously diagnosed and ordered part. Due to the RC evap drip pan being warped in the middle, I removed and replaced the drip pan, relocated the evap thermistor and secured it with foil tape and a ziptie and tested the unit. Unit is operating as designed. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED4815EW1
OVEN WHIRLPOOL WOS51EC0HS01 Arrived onsite and found console issues. Replaced console. Unit is now operating as designed.
REFRIGERATOR WHIRLPOOL WRT318FMDW05 "Arrived onsite to install previous diagnosed parts. Installed gasket, works as designed. Customer said that his ice maker is making ice with a bad taste. I tested the customer water line from the wall. Removed from refrigerator valve, added water in a cup from the water line. Found shavings inside water line. Advised customer to get a new water line. Job complete."
DRYER MAYTAG MGD5500FW0 "Arrived on site to inspect dryer noises. Upon further inspection, I found the unit is a stacked unit with the washer. I tested the unit and when the burner came on the unit warmed up, it began to make a loud screeching noise. I disassembled the unit and found the rollers (4) and the tension pulley all had a large amount of lint debris on them. I found the tension pulley roller was seized due to the large amount of lint debris and was the source of the loud screeching noise as it would not roll. for the dryer repair kit (4-rollers, tension pulley roller & drive belt)I removed and replaced the (4) rollers, tension pulley roller, and drive belt and cleaned the lint from the unit. Reassembled the unit and tested. Unit is operating as designed. No gas leaks detected during service & no lint observed at the end of service. Job completed.
MICROWAVE WHIRLPOOL WMH32519HZ0 Arrived on site and tested operation. Found error for humidity sensor. Ohmed sensor and found to be out of range causing cooking issues on sensor cooking cycles. ; ordrng 1 W10833858 (sensor)
WASHER WHIRLPOOL WTW8900BC0 Arrived on site for washer flashing UL error . Ran diagnostics no error codes . Did find suspension weak on back shocks. Replaced shocks ran test wash all checks normal . No water leaks detected at time of service.job complete .
WASHER WHIRLPOOL WTW4955HW1 "Arrived onsite for the washer making a noise. Replaced gear case, actuator, cam, belt. And the issue has not be resolved. Need to replace spin basket. Ordering parts. Office to reschedule. ; ordrng 1 W11172199 (basket)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site to install door for frosting issues. Installed door and moved over all hardware. Job complete
MICROWAVE GE JVM3160RF4SS "Arrived on site to install door and switch holder, installed both and found door dented and switch holder fixed a part of the issue but did not heat, will need to call GE Techline after team meeting(per GE). Office to reschedule ; saved tckt"
COOKTOP WHIRLPOOL KECD866RSS05 Arrived on site to replace LF switch. Replaced switch and found center of burne rnot working. job complete.
REFRIGERATOR GE ZISS42NCASS "Arrived on site for customer complaint of unit not cooling properly in both sections, found sealed system leak. Ordering compressor, evaporator, filter drier, for SS tech to locate leak and repair unit. ; ordrng 1 CNOTE (AUTH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SS TECH) and 1 CNOTE (2 HOUR JOB) and 1 WPW10143759 (dryer) and 1 WR85X223 (evaporator) and 1 WR87X20798 (aasm hi side)"
ICE MACHINE KITCHENAID KUIS155HLS2 "Arrived on site for customer complaint of unit not working and mold inside of tubes. Found failed water valve, ordering valve.; ordrng 1 CNOTE (OFFICE TO SCHEDULE WITH 258771) and 1 W10801996 (valve) and 1 W10863947 (tube) and 1 WP2185626 (hose)"
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job to replace freezer door. After replacement test operation and seal. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL GD5DHAXVY06 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced wire harness, start device, and capacitor. Tested unit and unit still would not come on. Tested windings on compressor and found run winding having resistance but start winding being open..; saved tckt"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher giving of odors. Tested system found that the garbage disposal hose was angled down letting the water back into dishwasher slowly. Reworked hose. Everything works as designed. Job complete.
MICROWAVE KITCHENAID KHMS2056SSS2 "Arrived on site to install parts for microwave beeping and lights not turning on, installed console and spacer to fix beeping, the Switch board given was the incorrect board, will need the actual control board. Ordering correct. Office to reschedule.; ordrng 1 W10143983 (SWITCH BOARD )"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Install data logger and replaced user interface in case if there are temperature issues. Office will need to follow up with customer for reschedule date to pick up data logger.; O-emld tckt
WASHER MAYTAG MVWB765FW1 Arrived onsite and found valve failed causing problems with operation. Replaced housing to correct. Unit is now operating as designed.
MICROWAVE WHIRLPOOL WMH73521CS0 Arrived on site to test unit for unit flickering. Test unit and found 3 way switch was burned out. Replaced switch test unit and unit test good. Also found door not closing correctly and found unit hanging on right side due to cabinet where unit screws from is caving in. Showed customer the cabinet and cabinet needs to be repaired.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher with an orange substance like film . Upon inspection found that the dishwasher is totally covered in an orange like substance. Stated to customer that this is not a dishwasher malfunction. The water looked clear going in the dishwasher. Advise customer to clean the dishwasher really well and to run a cycle without dishes and monitor the out come. Called tech line and documented the situation. Sr # 7727934184. Complete
WASHER MAYTAG MVWB765FW3 Arrived on site to install previously diagnosed rotor and stator. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
ICE MACHINE WHIRLPOOL KUIX535HPS Arrived on site to replace previously ordered parts for ice machine. Circulation pump is receiving 12 volts and motor windings are not good. Drain pump is also receiving voltage. Both pumps will need to be replaced to complete repairs. ordrng 1 W11325175 (PUMP) and 1 WPW10489125 (pump)
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived onsite for the refrigerator not cooling. Ran diagnostics and found no error codes for the system or ice maker. Ice maker tested fine. Checked temperatures I got 20 degrees in freezer and 43 degrees in refrigerator. Frost pattern is not there. Checked compressor and it’s really hot to touch and it does not sound right. Will need a sealed system repair. ; ordrng 1 ACCESS (ACCESS VALVE ) and 1 W10832994 (compressor) and 1 W10874835 (valve) and 1 W11087200 (invrtr-box) and 1 WPW10143759 (dryer)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for the refrigerator filter hard to remove. During testing found that the filter was really hard to remove. Had to use channel locks pliers. Found that there was a piece of tin foil stuck on the filter causing it to bind up during removal. Replaced filter with customer provided filter and tested good. No leaks present. Complete.
DISHWASHER WHIRLPOOL WDT780SAEM2 Arrived onsite for the dishwasher not working. Ran diagnostics and found that the sump and pump motor is not working. Will need to replace sump and pump. Complete
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site for dishwasher no loop in drain line and door not closing properly. Tested and inspected unit and found issue with door strike. Removed failed part and replaced with new from service stock. Added loop in drain line hose. Tested unit and all operations are normal. No water leaks present at time of service.
COOKTOP THERMADOR PCG366G "Arrived on site to inspect cooktop for not igniting, upon inspection found the let two burners not igniting or clicking, no gas was let out, ordering igniter switches and igniters. Office to reschedule ; ordrng 2 00617161 (IGNITER )s and 2 00629722 (IGNITER SWITCH )s"
REFRIGERATOR JENN-AIR JFX2897DRM02 "Arrived on site for no lights in the fridge. I spoke with customer and found the freezer light and the top 3 lights in the fridge are not working I will need the freezer light to repair. Customer also stated that there is still frost build up in the freezer from when we installed a new rail for the door. I found service pointer W10842568 that states to order adapter W10864518 for frost build up. I am ordering the freezer light W10695459, and the adapter to finish repair. ; ordrng 1 W10695459 (module) and 1 W10864518 (adapter)"
COOKTOP WHIRLPOOL W5CE3024XB00 "Arrived on site for burners being stuck on and not adjusting. I spoke with customer and found out the right front burner is turning on but you can’t adjust the heat to it, and the left rear burner is doing the same thing. I will need the right front infinity switch WPW10244639, and the left rear infinity switch w0871720 to complete the repair.
FREEZER MAYTAG MZF34X16DW00 Arrived on job for complaints of warm temperature. Found ice on back wall. Ran diagnostics and found heater working.After replacement test operation. Fan and compressor running.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site to test unit for gas smell. Found tubings twisted and broken. Will order new tubings W11028738 LF W11050487 RF W11162117 LR and W11167099 RR rescheduled for Thursday 6/4; ordrng 1 W11028738 (LEFT FRONT ORIFICE HOLDER ) and 1 W11050487 (RIGHT FRONT TUBING ) and 1 W11162117 (LEFT REAR TUBING ) and 1 W11167099 (RIGHT REAR TUBING )
REFRIGERATOR KITCHENAID KBFC42FTS07 "Arrived on site for water leaking. Customer had company come out and shirt off water to unit,found freezer door gasket not sealing,adjusted door gasket sealing correctly,removed water line from housing to valve found cracked water line ordering a new water line. Water line; ordrng 1 EDR3RXD1 (WATER FILTER ) and 1 WPW10683737 (TUBE WATER)"
REFRIGERATOR MAYTAG MFX2876DRM02 Arrived to inspect French door refrigerator ice maker issues.Ran test 59 and motor showed motor not working.Removed and replaced the ice maker.All water lines were dry at the time of service.Job complete
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced pantry user interface cover assembly and tested unit. Unit is working as designed. Call complete.
REFRIGERATOR WHIRLPOOL ED27DQXXN02 Arrived on job for complaints of warm temperature. Found ice on back wall. Advanced timer to defrost manually and heater came on. Removed ice and checked wiring of timer. Moved black pigtail from 1 to 2.
WASHER WHIRLPOOL WTW4855HW1 "Arrived onsite for the washer not spinning. Ran diagnostics and found error codes for motor fault. Tested motor functions and it did not pass. Will need to replace motor,capacitor,actuator,; ordrng 1 W10832724 (drive motor)"
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit display going blank and the unit not receiving the previous software update, I removed and replaced the main ACU and console and tested. Unit operated as designed. Recommend that the customer connect the unit to WiFi in order to receive any future updates. Job completed."
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for icemaker issues. Found shut off arm not inserted to gear housing,installed shut off arm correctly to gear housing"
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on job to replace hose. Rechecked previous work and found the pump not working water level too low. After replacement test operation.
REFRIGERATOR WHIRLPOOL WRS325FDAM02 "Arrived on site to diagnose refrigerator that had a crack in the ice bucket and appeared to have a leaking icemaker. Performed diagnostic and cycle check. Found there was a large crack in the bucket that needed replacement, and the icemaker is leaking water from the front.Replaced I’m and bucket and retested. All is now working as designed. Call complete."
REFRIGERATOR KITCHENAID KRMF606ESS00 Arrived on job to replace icemaker. After replacement test operation. No codes and harvest. No leaks detected at time of service.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived onsite for the refrigerator front panel not working. During testing found that the control panel is not responding and auger motor is not dispensing ice. Replaced UI control and all functions tested good. Refrigerator is dispensing ice now. Complete
MICROWAVE WHIRLPOOL WMH31017HS0 Arrived onsite and found unit operating with burning diode. Advised customer that mag cap and diode need to be replaced.
REFRIGERATOR WHIRLPOOL WRT111SFDM04 Arrived on site and tested operation. Found start device tripping constantly. Installed new start device and tested. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL MBF1958XES3 "Arrived on site and inspected refrigerator and found ice buildup on bottom of freezer, took picture. Removed evap cover and found evap drain is blocked. Whirlpool has provided the new style of drain hose directly to customer. job complete"
REFRIGERATOR KITCHENAID KSSC48FTS02 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found pantry diffuser not operating properly and continuously trying to run. Diffuser will need to be replaced to complete repairs..; ordrng 1 WPW10169528 (diffuser)
RANGE GE JGBS20WEA1WW Arrived on site to install previously diagnosed orifices. removed failed parts and replaced with new. Tested unit and all operations are normal. No gas leaks present at time of service.
ICE MACHINE KITCHENAID KUIC18PNTS1 "Arrived on site to replace broken grid cutter, I replaced grid cutter, unit tested good.
REFRIGERATOR AMANA ASI2175GRS04 "Arrived onsite for refrigerator door having dent. Replaced door, tested system everything works as designed. Job complete."
WASHER LG WM3997HWA Arrived onsite to install previous diagnosed parts. Install washer gasket ring. Job complete.
REFRIGERATOR JENN-AIR JS48PPDUDE01 "Arrived on site and inspected refrigerator found it is not cooling, checked power into inverter and it is correct. Inverter is not blinking. Replaced it and new one is blinking three times. Spoke with tech line and they said this means that the inverter is bad. Spoke with DW 7727934381; ordrng 1 W10645666 (invrtr-box)"
DRYER WHIRLPOOL WED4800XQ0 "Arrived on site to inspect dryer not heating. Upon further inspection, I opened the unit door and pressed the door switch closed and turned the unit on. I could not see the element illuminate in the back left vent area. I removed the back panel, and tested ohms to the components and all but the element were good. I removed and replaced the element and retested. Unit is operating as designed. No lint observed during service, job completed."
OVEN WHIRLPOOL WFE320M0ES2 Arrived on site to diagnose range that had no display and oven did not work. Performed diagnosis and found that control had power but was otherwise unresponsive. Replaced control and retested. Powered on and is working as designed. Call complete.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived on site and tested operation. Found fresh food at 42 and freezer at 2 degrees. Both set to recommended. Ran test 4 to check sealed system and found proper frost patterns. Found ui reading temps as colder than setting. Installed new ui and tested. Unit tests good. Job complete
WASHER MAYTAG MVWB880BW0 "Arrived on site for a washer that showing an LF and UL codes. Inspected unit and work area. Found washer on uneven surface and advised customer we would just need to adjust the feet. Tested unit through diagnostics and found the valve not actuating the bleach, fabric softener, or detergent dispenser valves. Found unit only would work with a fresh water valve. Tested resistance on valves and found unit out of range. Replaced valve and tested unit. Unit ran as designed. Adjusted feet on washer so basket was not an inch from the back side wall. Tests unit in a manual spin @and unit worked as designed. Call complete."
DISHWASHER AMANA ADB1400AGS1 "Arrived on site to inspect dishwasher for not filling with water. Replaced valve and saw a hole in drain line, will need drain line for operation. Office to reschedule ; ordrng 1 8269144 (DRAIN ) and 1 W10545278 (DRAIN )"
RANGE WHIRLPOOL WFE550S0HZ1 Arrived on job for complaints of no power. Found damaged harness and terminal block. ; ordrng 1 W11134843 (HARNESS ) and 1 WPW10245259 (block-term)
WASHER WHIRLPOOL WFW75HEFW2 "Arrived on site to inspect washer for not operating, upon inspection found the latch not working; ordrng 1 WP8183270 (LATCH)"
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on job to replace FF cover. After replacement test operation compressor and fans working. No leaks detected at time of service.
ICE MACHINE KITCHENAID KUIC18NNZS0 "Arrived on site for ice machine making to much ice. I inspected the unit and work area. I found the bin thermistor showing 7.8 kohms, per tech sheet it’s supposed to show 8.7 kohms at 32 degrees. I placed the new thermistor into the ice and found it reading 8.7 kohms. The thermistor will need to be replaced to stop ice production. I replaced the failed thermistor and tested resistance, resistance showed 8.9 kohms when I its proper place.
WASHER MAYTAG MHW6630HC0 Arrived to inspect washer not spinning on NORMAL load cycle.Verified complaint and instructed the customer unit is pre set not to spin on Normal cycle and instructed on how to turn on spin cycle.All water lines were dry at the time of service.Job complete
RANGE KITCHENAID KFDC506JSS00 Arrived onsite for unit not operating and making a loud buzzing. and found f8e0 error code indicating fan speed not sufficient. Will require 2 technicians to access fan due to tight space and gas line. Office to reschedule as 2 man. ; ordrng 1 2MAN
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 "Arrived on site for water dispenser issues. Water line freezing in door and when working dripping from spout on dispenser,checked connections good diagnosed unit will need a freezer door. ; ordrng 1 LW11255360 (FZR DOOR)"
RANGE WHIRLPOOL KSGG700ESS1 "Arrived on site to install previously diagnosed and ordered part. Due to the convection fan failure, I removed and replaced the convection fan assembly and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for range not having bake. I inspected the unit and work area. I found the oven light and broil working. I showed good continuity through both elements and thermal fuse. I found good voltage to the unit. I found no continuity between the wiring harness and one side of the element. The red and brown wire for the bake element. I am ordering a control W11256088(just in case) and the wiring harness W11344556. I am showing the Irving harness is not available. Th office while reschedule when it shows available.; ordrng 1 W11256088 (cntrl-elec) and 1 W11344556 (HARNESS)
REFRIGERATOR WHIRLPOOL WRV986FDEM00 "Arrived on site for no cool. Removed evaporator cover,found inlet to evaporator with large ice ball,evaporator fan powering on and off,removed harness from ice ball,disconnected harness found broken pin on liner side of harness. Diagnosed a leak at evaporator a d broken pin in harness called tech support per tech support
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but wash motor not coming on. Will need new wash motor
WASHER GE GFWN1100L2WW Arrived on site to diagnose a washing machine that is stopping during cycles. Found failed overflow protection and pressure switch. Job is complete
DRYER MAYTAG MEDX655DW1 "Arrived on site for dryer not drying properly. I inspected the unit and work area. I ran the unit with a temp probe in side and found temperatures slowly rising and slowing falling. I removed the vent and test again. I found the temps rising and falling much faster. There is a clog or restriction in the wall vent. I tested the element, thermostats, thermal fuse and cut off, all tested good. Unit is operating as designed. I advised the customer have maintained take care of clearing out the clogged vent in the wall.
REFRIGERATOR WHIRLPOOL WRX988SIBM00 Arrived onsite to replace parts to unit. Upon inspection found the connector wire had corrosion causing the orange wire to break off. Called Techline. Suggestion was to change the deli UI as well as the wireing harness for the unit. Got SR#7727935787. ; ordrng 1 W11170612 (harns-wire)
REFRIGERATOR GE GSL25JGCBLS Arrived to install previously ordered part.Removed and replaced the valve and unit still did not dispense.Called office and spoke CS. Was advised to order the water line heater kit.Office to reschedule with customer.Ordering authorization from AHS.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 WR49X10173 (WATER LINE HEATER KIT)
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for fridge not having lights i inspected the unit and work area. I found the top rc lights and freezer light not working. I am ordering the freezer light W10695459 to finish repair. . ; ordrng 1 W10695459 (module)
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher not working. Upon further inspection, I placed it in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit motor failed to come on. I removed and replaced the sump/motor assembly and retested. Unit is operating as designed. No water leaks observed during service, job completed."
OVEN GE PSB9100SF5SS Arrived on site to replace door. Replaced door and found door damaged on right side.
DISHWASHER WHIRLPOOL JDB1270AWY "Arrived on site to diagnose dishwasher with missing lights on control panel. Performed diagnosis and found right 1/3 of board worked, but has no lights illuminated.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site for washer shaking, noise, burning smell and loud noise. Tested and inspected unit and found failed gearcase, cam, suspension, motor and belt. Ordering needed parts. Office to schedule return trip. Left unit unplugged and advised customer not to use unit for safety. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10890624 (motor-drve) and 1 W11239857 (belt)"
OVEN WHIRLPOOL WOD93ECOAS05 Arrived onsite and found unit operating as designed.advised customer on perfect temp and then provided tips for better performance.
WASHER WHIRLPOOL MVWB835DW3 "Arrived on site to diagnose a washer that is not draining or spinning. Tested unit and found incorrect drain hose on back of unit which has overworked pump assembly. Also noted oil coming from gear case. Drain hoses, gear case, and drain pump will all need to be replaced to complete repairs..; ordrng 1 W11244231 (HOSE) and 1 W11246418 (HOSE)"
WASHER WHIRLPOOL WTW8000DW3 "Arrived on site for customer complaint of unit not completing cycle, found gearcase shaft was out of round causing basket to wobble during spin test and lots of vibration. Unit needs spin basket, gearcase, clutch, and slider. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE AFTER CUSTOMER SPEAKS WITH WHIRLPOOL. ) and 1 W10447975 (slider) and 1 W10586079 (basket asm) and 1 W10817398 (clutch) and 1 W10868473 (gearcase)"
REFRIGERATOR FRIGIDAIRE FGHC2345LF2 "Arrived on site for refrigerator that’s still not making ice. Inspected unit and work area. Found ice in the ice bin and customer advised that the ice maker was in fact working but her dispenser was not dispensing cubed ice, only crushed ice.
REFRIGERATOR KITCHENAID KRFC704FPS00 "Arrived on site for refrigerant leak. Removed evaporator installed new evaporator,brazed suction line,while installed cap tube to inlet of evaporator cap tube broke inside of liner,called tech support per tech support
DRYER WHIRLPOOL WED5000DW2 "Arrived on site to inspect dryer for not sealing due to tear, upon inspection found the tear.Ordering correct seal and rescheduled
WASHER MAYTAG MVWC565FW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase failure and unit not able to spin, I removed and replaced the the gearcase, drive pulley assembly and capacitor. Calibrated the unit and tested. Unit is operating as designed. Unit is not connected to water at this time. No water leaks observed during service, job completed."
RANGE WHIRLPOOL WFE525S0JZ0 Arrived on site to test unit for damaged panel. Found panel damaged will need new panel W11175518 rescheduled ; ordrng 1 W11175518 (PANEL STAINLESS )
REFRIGERATOR WHIRLPOOL WRR56X18FW02 "Arrived on site to inspect fridge for not cooling, upon plugging in unit out of surge protector, compressor turned on, fan turned on, both shut off after 5 min. Power cord supplying bad voltage. Ordering power cord,; ordrng 1 W11103758 (POWER CORD )"
WASHER MAYTAG MVWC565FW1 "Arrived on site to install previously diagnosed and ordered parts. Due to the gearcase leaking oil badly and oil getting on all components and the unit not shifting from agitate to spin and the unit not spinning at allI, I removed and replaced the gearcase, drive pulley assembly, actuator, capacitor, drive belt and pulley shield. Calibrated unit and tested. Unit is operating as designed. Unit not connected to water at this time. Job completed."
OVEN KITCHENAID KEBS109BSS00 "Arrived on site and inspected oven and found thermal fuse has failed, replace thermal fuse in oven is now heating properly. Before the repairs required at this time, job completed"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site and found upper rack hard to roll out and rollers squeaking. Found rails bent and warped adjusters. Installed new rails and adjuster kit. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRS322FDAM00 "Arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer had the unit pulled out form the wall and advised that when they have the ic smackers turned on, water leaks. I found that the ice maker water line connection at the valve is cracked (photos). Recommended that the customer leave the ice maker turned off until I can return to repair the issue. No water leaks observed during service.; ordrng 1 W10823511 (tube-water)"
RANGE WHIRLPOOL WFE550S0HZ1 Unit experienced short at block on L2 ordering wiring to repair. Office to source cord and reschedule. ; ordrng 1 3PRONG240V (30AMP POWER CORD) and 1 W11134843 (MAIN HARNESS)
REFRIGERATOR WHIRLPOOL GS6SHAXLB03 "Arrived on site for not dispensing ice. Checked power to auger motor,no power with switch engaged,physically engaged switch no power to motor,test switch good. Checked continuity to wire leads between dispenser compartment and motor,diagnosed a broken wire in the door
REFRIGERATOR FRIGIDAIRE FFHT1425VW "Arrived on site for refrigerator that won’t turn on lights or turn on anything. Inspected unit and work area. Found nothing turning on from compressor, evaporator fans, condenser fan, or lights. Checked to make sure I was getting proper voltage and found proper voltage from wall. Ordering control and office will need to contact customer about reschedule date due to Park being out of stock.; ordrng 1 5304520503 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator that’s leaking from the water dispenser. Inspected unit and work area. I called tech line and spoke to Rick SR :# 727762483. He advised to check the door water connector for any air gaps. If that wasn’t causing the issue, he advised to check polarity at the wall to ensure that voltage wasn’t being sent and diverted towards the water valve. If that wasn’t the case, he advised to just check from the water valve voltage to ensure the valve wasn’t receiving voltage from the control when the water dispenser paddle was pressed. If there was voltage, the issue would leak water because the valve wouldn’t close fully. Finally, if that wasn’t the problem, he advised checking from the valve going to the water dispenser and pulling off the water line connections for find the leak. Tested polarity at the wall and found proper polarity. Removed back water valve cover and tested voltage to the dispenser valve. Found unit getting 23
REFRIGERATOR WHIRLPOOL SX25NW-P1162708WW Arrived onsite for fridge sometimes freezing and sometimes not being cold enough. No thermometers used by customer to determine actual temp but reports of frozen eggs and salads. No pertinent parts available to address cooling issue. Advised customer on ways to mitigate poor cooling symptoms including implementing a fridge aerator device to improve airflow.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived onsite to replace tube-water to unit. Replaced tube-water. Tested unit. Unit test good. No leaks at this time. Job complete
WASHER MAYTAG MVWB765FC4 Arrived onsite for the washer with condensation build up. Ran diagnostics and found that the cold and hot water hoses were installed incorrectly. Which customer was washing in hot and rinsing in hot all the time causing the issue. Installed hoses correctly and washer tested good and no leaks detected. Complete.
REFRIGERATOR BOSCH B20CS80SNS/01 Arrived onsite and found unit with running compressor and fans but absolutely no cool or frost pattern. Found amp draw to be .4 amps. Ordering a compressor and dye dryer to repair a leak and inefficient compressor problem. Autho required office to reschedule.; ordrng 1 00144935 (COMPRESSOR ) and 1 WPW10143759 (dryer)
DRYER WHIRLPOOL WGD4850HW0 Arrived onsite for the dryer not turning on. During testing found that there is no power going to the outlet causing the issue. Advised customer to have an electrician to check it out. Complete