Marian - Georgetown, TX
Excellent service. Would highly recommend this company and its staff.
Connie - New Braunfels, TX
Andrew arrived on time, was polite and knowledgeable. He asked a few questions to help figure out the problem. His visit lasted approximately 20 minutes. My washer works wonderfully. I will definitely call Appliance Express for future repairs. Thank you Andrew
Clothes staying wet
Rosie - San Marcos, TX
It didn’t work, once he left , I put a load to wash left to run errands , came back & clothes , was soaked, I don’t think it went past the wash cycle☹️
Great service and communication
Megan - Austin, TX
They stayed in constant communication with me. They were never hard to reach. I would definitely recommend this company, thanks for all you did to help me get my freezer running.
Michael - Round Rock, TX
Service was great!
Ray - Austin, TX
It was a pleasure to deal with Luis.
John - Kempner, TX
Excellent Service Received
Jose - Austin, TX
Kevin was very professional, knowledgeable and he shared a lot of tips with us.
Yvette - Uhland, TX
Ana - Austin, TX
Repair rep called ahead and asked to arrive early. Was masked and followed CDC rules for my roommate and I in the house. Worked very thoroughly and was polite and professional. Even came on a Saturday after a snow storm - WOW.
Raghupati - Round Rock, TX
He was courteous and knowledgeable
Very nice and professional but issue not resolved
Julianne - Leander, TX
Lou S. was a very nice and courteous. Unfortunately, the refrigerator remains non-functional despite being assured that the issue had been resolved. Another appointment has been scheduled for Tuesday Feb. 23rd.
Showed up when I was advised he would be here was super polite and professional
George - Georgetown, TX
Service tech was very polite and professional. Ask questions about the problem and immediately began diagnosis of problems. Explained what he was going and answered questions I had about other things with washer.
Great service, very nice technician
Wanda - Martindale, TX
I was very pleased with every step of the process and with the technician that performed the service.
Outstanding Technician & Jennair Service
Charles - Austin, TX
Prompt, courteous Customer Center support. Technician communicative, thorough, technically knowledgeable & efficient.
Kathleen - Austin, TX
Appliance Express takes care of things and quickly! This is not the first time I have used them. My service technician, Kevin, was actually a bit early and super helpful & professional. He answered all of my questions. I will continue to call Applinace Express to help me with my appliances.
Ola - Leander, TX
Knowledgeable and effective. It was a flawless service
David - Troy, TX
Steve - Jonestown, TX
Lou has always been professional, helpful and knowledgeable while performing his services.
Martha - Meridian, TX
Good timely service
Great service,person was very sweet and polite
Sarthak - Hutto, TX
Appliance Warranty Ticket
Robert - Liberty Hill, TX
Everyone wows great and Cliff was AMAZING!
Carlos - Georgetown, TX
Jonathan was great
Matt - Lakeway, TX
Punctual & Very knowledgeable
Leslie - Austin, TX
Of all the repairmen i have encountered he has been one of the most knowledgeable I have met. He knew exactly what caused the problem and carried out the replacement swiftly and without a mess
Anita - Canyon Lake, TX
Andrew was excellent and smart. He attended to my fridge with professionalism and great knowledge. I was thoroughly impressed and thankful he fixed it!!
Trisha - Hutto, TX
Andy was great and Jordan was so very helpful.
Shelia - Horseshoe Bay, TX
My technician was extremely polite, on time, wore a mask and completed the job very efficiently.
Vincent - New Braunfels, TX
Excellent experience, great customer service!
Friendly, quick repair
Shawn - Austin, TX
Leo was on time, finished my dishwasher repair quickly, and kept his mask on & social distanced the entire time he was working. He was friendly & professional & did a great job!
Good parts and service
It took over a week to get parts but when the parts arrived, they upgraded metal replacing the frail plastic ones
Anthony - Austin, TX
Scott from Appliance Express
Bob - Austin, TX
Great service! Shopped up on time, keep me informed each step of the way, and resolved my problem.
Excellent service provided under warranty. Their time frames were better than they anticipated.
Joan - Kyle, TX
Excellent service provided under warranty. Their time frames were better than they anticipated. There was no problem and everyone was friendly, efficient and knowledgeable.
Great service, and right on time
Sue - Austin, TX
Excellent customer service
Elizabeth - Cedar Park, TX
Dispatchers and repairmen were friendly, courteous, prompt, skilled, and communicated well. I intend to call them again when I have an appliance in need of repair!
Jonathan - Leander, TX
Debra - Austin, TX
100% knowledgeable about my issue and resolved very quickly.
Lindsay - Niederwald, TX
Gwen - Austin, TX
Hannah - Hutto, TX
Very fast and very courteous.
Margie - Elm Mott, TX
Awesome service by Scott!
Don - Austin, TX
Scott is a wonderful tech and is very professional
Matt - Austin, TX
Can't say enough great things about Brandon. Great communication, polite and repaired our washing machine in a very timely manner. He really showed he cared about his customer and took pride in his work. Have used this company in the past and each time they have been fantastic!!
Peter - San Marcos, TX
Parked in my driveway and no phone call before hand. Other than that he was friendly and quick!
Cathy - New Braunfels, TX
Cullen - Lakeway, TX
Scott - Austin, TX
Excellent and professional service. The Technician was very courteous and customer friendly. Technician diagnosed and repaired the problem very quickly. Dishwasher under warranty.
Brandi - Lakeway, TX
Brandon did a great job! Was on time, efficient and got the job done well.
Alison - Spicewood, TX
Our technician was on time, polite, professional and effective. Grateful!!!
Patrick - Round Rock, TX
Fast, efficient, knowledgeable and excellent customer service.
Very pleasant, fast, and efficient !
Tommie - Round Rock, TX
Kelani - Round Rock, TX
Scott was awesome and answered all my questions.
Paul - Austin, TX
Great Service. Very congenial service man.
Leslie - Killeen, TX
Wesley Prater was very friendly and polite when he was doing his job. He did not complain when I asked all of my questions.
Rosemary - Seguin, TX
Professional, knowledgeable and efficient!
Courteous and efficient
Andrew - Georgetown, TX
Couldn’t be more pleased. The technician came out, knew exactly what to replace after a few minutes of trouble shooting and the fridge works just as it should now. Thank you!!
Knowledgeable and Friendly service repair
Brooke - Pflugerville, TX
Had a great experience in getting my fridge fixed. The service man troubleshooted the issue, brought all necessary equipment and got my freezer fixed in about an hour!
Teck was really professional and very knowledgable
Tammy - Cedar Park, TX
Gail - New Braunfels, TX
Noah was awesome. Very helpful, explained what he was doing and was very patient. He also very knowledgeable.
Great service and very great technician
Larry - Temple, TX
Tyler was very great and very knowledgeable also courteous
Carl - Austin, TX
Technician was on time, courteous and professional!
Very knowledgeable and helpful
Lisa - San Marcos, TX
TCH - Seguin, TX
Our service repairman was very knowledgeable and professional. He arrived during the expected timeframe. He knew exactly what was wrong with our refrigerator and how to complete the repair. We are completely satisfied and would use them again.
Adam - Pflugerville, TX
They were right in time! Great personality, over friendly and knowledgeable about what needed to be done. Did not waste anytime getting to work and got service call completed.
Very considerate and polite and good at his job!
Nella - San Marcos, TX
Great service! We will call again
Randel and Janie Tanner - Marble Falls, TX
Oh wow! Appliance Express more than met our expectations and Clif was the icing on the cake. We called and had service within several days! Jordan was very efficient and helpful in scheduling. Clif was pleasant, helpful and 100% on his game. We could not be more pleased.
Great Service, Friendly Serviceman
Jim - Round Rock, TX
Kayman was prompt in arriving for his appointment and quick and knowledgeable with his work. He fixed my issue without delay and did it with a very friendly attitude.
Delma - Bastrop, TX
Stephanie - Spicewood, TX
Stephanie - Leander, TX
Service was great. Lou was good to work with and fixed our issue quickly.
Peg - Austin, TX
Replaced ice maker on first visit, then when it didn’t make ice, second technician diagnosed design flaw in Kitchen Aid frig that cannot be repaired.
Marcia - Jonesboro, TX
Tyler was professional kind and courteous. I would give him the highest employee rating!
Linda - Austin, TX
He was awesome. He put on booties before entering my house. He understood how I felt when ice make would not work. I have 8 dogs and he was good with them as they checked him out. He was very polite. I appreciate is help.
COVID Protocols followed! Polite & Professional for Tommy and Kayman.
Lee - Leander, TX
I also had Tommy for my first service call and he was "5 stars" as well. All COVID protocols followed. Both were Polite and Professional.
Mark - Pflugerville, TX
Ginger - Lorena, TX
Tyler was persistent and didn’t give up u til he fixed the problem. It did take a few days longer than I would have liked. But he didn’t give up and her persistence and experience paid off.
Jesus - Hutto, TX
Great experience. Very knowledgeable. Thank you for your help.
Jeff - Georgetown, TX
Lou arrived in the given window time. He was polite and he explained everything he was doing to me. The problem seems to be resolved.
Very knowleded service man
Tom Greer - Georgetown, TX
He gave us good advise.
John - Buda, TX
Excellent service. Very efficient and professional. Leo was polite and friendly. In and out in no time.
Jay Graham - Canyon Lake, TX
Great service. Problems resolved.
Super service. A great company
Rod - New Braunfels, TX
Summer - Austin, TX
Quick and efficient service to get my washer working again 🙂
James - Temple, TX
Jim - Marble Falls, TX
Very knowledgeable, helpful and courteous. Great service!
Nate M - New Braunfels, TX
Very professional and prompt service.
I’d use them again
Cassaundra - Mustang Ridge, TX
Great once you got here
James - Austin, TX
Two days wait to fix a refrigerator, job took 30 minutes. But we had to live out of ice chests and throw out a good bit of food that ruined. Need speedier response!
Martha - San Marcos, TX
Repairman was on time, had great attitude, professional, and fixed the issue.
Jane - Georgetown, TX
I called late in the afternoon for help with my washing machine. The repair man came the next day- wearing a mask- he was very friendly, got my washer ready to use quickly. I will definitely call Appliance Express when I need assistance again.
Connie - Georgetown, TX
Great service and information
Pam - Austin, TX
Kevin was pleasant & efficient. He took the time to tell me exactly what the problem was & that he repaired my washer! It didn’t take long & before he left, he took the time to educate me on a few things on both my washer & my dryer. I really appreciated it. I will use Appliance Express again for sure!
Great service. Technician was very friendly
Joe - Kempner, TX
The technician was very professional. Had a mask on and wore shoe covers. I appreciate that.
Ryan - Lampasas, TX
Warranty service and the team could not have been better. At no fault of their own the wrong part was sent, they got the correct part and got us back going. Service was exceptional.
Greatest Service Ever
Patricia - Lago Vista, TX
He explained every step and what it was & not doing. While being so informative he was also lighting fast without replacing the part and jeopardizing the quality of his work. Will definitely use for any and all appliances that we own.
Sandy - Round Rock, TX
Very pleasant young man, extremely professional. Explained things well.
Jose - Mustang Ridge, TX
Fantastic customer service, knowledgeable and polite technician. Clarified all doubts and resolved issues quickly and transparently.
Helen - Briarcliff, TX
very prompt, professional
Brenda - Georgetown, TX
Excellent quality expertise in completing job
Conner - Georgetown, TX
Jonathan performed the job in a prompt manner, and fully explained the items required to replace to return our oven to full and complete performance. Thank you
Not timely, but honest.
Rivers - Bastrop, TX
Andy had to return 3 or 4 time due to the replacement parts being damaged from the manufacturer, but he was honest and straight forward with me about the issues every time. I believe QC/receiving could do a better job inspecting the replacement parts before releasing them to be installed by field techs.
Bruse - New Braunfels, TX
Excellent service. Extremely professional.
Lorraine - Morgan's Point Resort, TX
Veronica - New Braunfels, TX
Cindy - Kyle, TX
Expert repairman! Very professional!
Marlene - Bertram, TX
My repairman called to let me know he was on his way. He was able to find the problem, replace the part and checked to be sure everything was functioning and did it all very quickly so I could get on with my day! I highly recommend Clif!
Great service, knowledgeable.
Cindy - Georgetown, TX
Thank you for prompt service
Ellen - Austin, TX
Justin arrived on time. Very professional. He diagnosed my problem with my washer and had the part to fix it.
Gary - Leander, TX
Appreciated an experienced and knowledgable technician.
told me what I needed to know, thank you
Martin - Georgetown, TX
Hope to use your service again, but charging me a restocking fee for a part you didn't have take out of the truck is poor business!
Juan - Leander, TX
Delma - Bastrop, TX
Mohammad - Hutto, TX
Stephanie - New Braunfels, TX
Noah was professional, friendly and did a quick and efficient job.
Donald - Whitney, TX
Jonathan quickly identified the simple reset fix that your other technician was unable to tell me how to do over the phone a week or so earlier. It is unfortunate that Jonathan had to come all the way to my house to do this and that I had to pay $80 for him to come here and be without a working washer for over a week.
Andrea - Florence, TX
Very efficient on prompt
Jimmy - Mustang Ridge, TX
Robert Jared was fantastic. Professional, knowledgeable, friendly
Naomi - Austin, TX
Mary Ann - San Marcos, TX
Richard was very professional. We talked about several things relative to the Whirlpool refrigerator that I purchased in November 2020 that was different from my older 16 year old Whirlpool such as louder noises especially during the defrost cycle. He was able to minimize the noise made when I close the refrigerator door which was the reason for the call. He explained another thing to notice noise-wise that could mean trouble if it occurred. I appreciated his professionalism and advice.
Informative and professional
Christina - Round Rock, TX
What a great experience! He was courteous, on time and gave us options. Always wore his mask and shoe covers. Overall 5 stars!!
Mukesh - Austin, TX
Jennifer - West Lake Hills, TX
Timelines and service
Erik - Harker Heights, TX
Prompt Knowledgeable Service
Laura - Austin, TX
We were introduced to Appliance Express since they provide the warranty work for our new Kitchen Aid Refrigerator. I appreciate the excellent level of communication for scheduled appointments, the knowledge of the technician, and the prompt attention to our issue.
Diane - Leander, TX
I love Appliance Express. I called the company I purchased my washer and dryer from to let them know my brand new machine was not working. I was put on hold 3 times for a total of about 40 minutes. Finally spoke to someone who had me take pics of the serial # and email it to them. They said a technician would set up a time and come check the machine. I waited 1 week and never heard back from them. I had used Appliance Express in the past, so I called them. They answered and set me up an appointment. They showed up on time and within 10 minutes Lou (technician) had diagnosed the problem. Lou came back out with the new part a few days later and in about 20 minutes my washer was working again. Lou and his helper were very professional, friendly and informative. I will continue to use Appliance Express for future appliance break downs.
Linda - Dale, TX
Great Timely Service
Bruce - New Braunfels, TX
Andrew was on time, slightly ahead, but that was great compared to other service providers always being late. He knew what to do and was very efficient.
Carl - Buchanan Dam, TX
Clif was fantastic. Early, highly professional, highly efficient, perfect job!
Great and speedy service.
Wade - Austin, TX
Service tech was timely, friendly, and knowledgeable.
Prompt excellent service
Donna - Georgetown, TX
Jonathan is a very knowledgeable and efficient service guy
Mike - Bastrop, TX
Andy is a very polite and knowledgeable technician. He arrived on time and made the repair quickly.
Excellent service and communication
Jamie - Austin, TX
Erin - Bertram, TX
Tommy did a great job fixing my dryer.
Jim - Waco, TX
Jonathan was very nice and very efficient and professional. He did a good job
Dishwasher warranty repair
Gregory - New Braunfels, TX
Excellent overall experience
Ralph - Austin, TX
Leo was very professional knowledgeable and courteous. He understood the problem, challenges with Kitchenaid Customer service and our history.
Amie - Andice, TX
Wesley was on time to the minute, professional, polite and got the job done quickly
Z - Leander, TX
First service rep, David, did not bring the correct heating element for the repair and had to re order and then did not show on his appointment day
Karen - New Braunfels, TX
Thank you for your quick response and repair
EXCELLENT SERVICE REP.
Suzan - New Braunfels, TX
YOUR TECH WAS GREAT, THE NEW DRYER AND WASHER ARE NOT. HAVE EXPERIENCED CONTINUOUS POOR PERFORMANCE ISSUES WITH BOTH BEGINNING FIRST DAY OF OWNERSHIP.
Wayne - Temple, TX
Really thankful for Tyler's prompt service and attention to detail. He not only diagnosed the problem but also went above and beyond to make sure there were no hidden issues. He was professional, courteous, friendly, and did a great job in a short amount of time. We will definitely recommend Appliance Express to our friends.
Excelent service and great attitude
Pamela - San Marcos, TX
He was very professional and courteous and really cares about what he is doing. He fixed my machine that I had not been able to use for over two months. The first two attempts did not work and I had called the electrician out in between to check the outlet. I am very happy to be able to use my dryer again. Thank you.
Kristy - Belton, TX
Tyler has been to my house several times to work on my washer. He is very knowledgeable and is willing to do whatever it takes to get the job right.
Helpful and courteous
Mark - Austin, TX
Gary - Seguin, TX
Noah was professional and knowlegable and resolved the problem in a short period of time.
Janet - New Braunfels, TX
Noah was a professional young man who quickly resolved our issue.
Alan - Killeen, TX
The technician did a great job. He was fast and friendly also on time.
Debbie - Salado, TX
7th Visit, Same problem
Charlie - Pflugerville, TX
I’m disappointed that the door seal and internal components have been replaced multiple times without success. The techs are always very nice, but the problem remains unsolved. We’ve been listening to a loud, I rating sound from this fridge for 11 months and that’s extremely frustrating.
Paul - Austin, TX
Luis is one of the best!
Jeffrey - Austin, TX
Professional great service!
Marianne - Marble Falls, TX
What a pleasure to have top notch service from a tech who took the time to educate me about my appliance. Appliance Express gets my highest recommendation!
Nene - Bertram, TX
Priscilla - Georgetown, TX
The entire experience with Appliance Express was great, from start to finish.
Prompt, experienced and courteous
Barry - Round Mountain, TX
This company came as a result of my contacting Maytag for what I thought was a warranty repair. As it turned out, the issues was user related. That said, this company did a great job communicating before the appointment. Brandon arrived when promised. He was very professional and his knowledge was quite apparent. He performed the repair quickly and was on his way. I would definitely use this company again in the future.
Hope - Austin, TX
We are very pleased
Alan - Georgetown, TX
Ann - Georgetown, TX
Tommy was great! He did a great job and was so quick in diagnosing and fixing the issue! He was also friendly and professional and practiced safety precautions all the time! Issue resolved!!!
It was great service.
Zeora (not Vere) johnson - Killeen, TX
My washing machine is working well. The service man was friendly and helpful. He told me what was wrong with it. An he fix it. He was on time. He wore a mask and shoes covering. He also showed me the parts he told off.
Roy - Spicewood, TX
Technician calm and figured out the problem. Thanks.
GREAT SERVICE, VERY PROFESSIONAL
Karan - Burnet, TX
James - New Braunfels, TX
Very open and questions answered.
Harold - Austin, TX
Luis was a pleasure to work with. He was prompt, knowledgeable, fully prepared, careful and efficient. Best service we’ve ever gotten from an appliance repairman! We highly recommend him.
Paula - Volente, TX
David was courteous, knowledgable, and efficient. He replaced two under-warranty parts in my KitchenAid dishwasher that were broken and answered all my questions that will enable me to put it to best use for various types of loads. Bravo!
Appliance Express Delivers Service
Russell - Marble Falls, TX
Cliff at Appliance Express called in advance to notify me of his arrival. He quickly made the required repairs, and had mask and booties on. A good job that started as soon as I contacted Appliance Express.
Cristina - Austin, TX
Justin was great and fast
Jennifer - Spicewood, TX
Great customer service!
Kelsey - Harker Heights, TX
Sheri - New Braunfels, TX
Serviceman came out a little sooner than expected, and was able to fix my problem in less than 5 minutes. Thank you!
Matthew is a total pro
Marko - Austin, TX
Christina - Austin, TX
Matthew was great!!
Melanie - Manor, TX
Matthew was able to diagnose our dryer and repair a cracked fan that fiercely resisted being replaced. We hope that we will not have to call him again, but if we ever have a problem with our appliances, we most definitely will!
Joan - New Braunfels, TX
Noah was very nice and professional. He answered all my questions. The warranty phone number to Kitchen Aid SUCKS!!!!!!!!! They never answer the phone and put a person on hold for an hour!!!!!!!!!!!!!!! Why even put a help line number if you are treating your customers with an hour wait / just make them mad. For such ego, your company must have too much business which will change due to bad word of mouth. Customers don’t like this treatment and does not reflect pride in your products!!!!!!!!!
Dennis - Austin, TX
The only problem we had was trying to obtain our warranty which we had paid for. We were put on hold more than once for at least 45 min. or more. When I spoke with a rep. at Appliance Express I was told to email them. I ask for the email address and was told there is no email address. I know the warranty comes from Whirpool which I had to contact several times and on hold for a long period. It seems to me Appliance Express should have all of the warranty information for their customers.
Robin - Salado, TX
Excellent service, friendly and professional
Knowledgeable and friendly!
James - Bastrop, TX
Andy was knowledgeable, professional and polite.
John - Austin, TX
Leo was great to work with. Explained what was wrong with. my oven and fixed it quickly. Definitely would use this company again.
Alex - Liberty Hill, TX
Cindy - New Braunfels, TX
Tech was helpful with suggestions to what could b happening. Very nice
Great service at a reasonable price
Tomco2000 - Jonestown, TX
Friendly techs and scheduling agents. Techs are knowledgeable, friendly and respectful of property.
Christie - Waco, TX
Wasn’t familiar with this company before, but you’ve earned a customer now! Love the communication tools for scheduling.
Amelia - Spicewood, TX
Great, easy service! Our technician was very nice, explained the problem and fixed it so it was running like new.
Great customer service
Dustin - Buda, TX
Ice maker repair
Randy - Round Rock, TX
Matthew is an awesome representative
Cheryl - Thrall, TX
Michael - Georgetown, TX
Justin - Woodway, TX
Jennair Refrigerator Repair
John - The Hills, TX
Brandon showed up on time and fixed the problem right away. Very good service!
Warren - Georgetown, TX
Very pleasant and professional and quick
Prompt on time service
Alan - Dripping Springs, TX
Appliance Express did an excellent job of scheduling my appointment and Robert Jared did an excellent job of being on time and very professional, courteous and knowledgeable.
Sekou - Buda, TX
Technician was very professional And answered all my questions.
Gina - Austin, TX
Linda - New Braunfels, TX
Great technician. Very knowledgeable and very polite. Thank you
Helped us with preventing some issues we had. Spent time discussing the machine
Robert - Leander, TX
Randal - Waco, TX
Jonathan fixed our refridgerator quickly and professionally!
Prompt, efficient, friendly
Anne - Austin, TX
excellent, knowledgeable, and reasonable
Happy with service
Amy - Hutto, TX
Jimmy was a wonderful technician. He was knowledgeable, fixed my dishwasher fast and was super positive and friendly. He made the whole experience easygoing.
REFRIGERATOR WHIRLPOOL WRT311FZDW01 "Arrived onsite for unit having a power issue. Asked tenant how many times the unit had a power issue, the tenant said only once. Checked the unit. Could not find any current issues with the unit, and could not replicate the power issue. No issues at this time. Job complete"
COOKTOP GE 12345 Arrived on job for complaints of burner not lighting properly. Found the igniter out f place causing spark to be weak. Corrected placement of igniter and test.
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived onsite for dishwasher door not closing properly. Upon arrival found unit door was installed on angle. Causing door to get caught on right side. Adjusted door. Tested unit door. Unit door is now operating as designed. Job Completed.
OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site for wall oven not keeping time. Upon further inspection I found WiFi was not able to be connected and was causing the time to incrementally increase. I installed a new control and issue was resolved. I advised customer to always keep connected to WiFi and if she had any future issue to call the WiFi team. I gave her the phone number for this. Unit now working as designed. Call complete.
WASHER WHIRLPOOL WET4027HW0 Arrived onsite for unit having a damaged block. When looked at terminal block. Found that the wires from the plug were not hooked up to the terminal block. Replaced screws to hook up wires to terminal block. Checked for power. Unit was getting 210v. Also saw that the one of prongs on the plug is bent and need to get replaced. No other issues at this time. Could not test water as no other connections were attached to the unit. Job complete
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site to inspect dishwasher for leaking issues, upon inspection found the gasket worn, replaced gasket and tested. No problems found. Complete"
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site I sound ice pen is not sitting properly. Found ice around shaft to motor and after clearing it ice will dispense properly. Also found left door Ben is broken and right hand fresh food door gasket is tearing will need to bring back both to complete repair; ordrng 1 W10846057 (Gasket) and 1 W10846358 (Door bin)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for visibly broken parts. Upon further inspection I found broken adjusters and stoppers. Replaced both parts and unit is now working as designed. Call complete.
MICROWAVE WHIRLPOOL WMH78019HZ0 "Arrived on site for microwave not having power. Customer stated before it lost power that the door would read open when closed. Inspected unit and work area. Gained access to 20 amp fuse and tested fuse and found opened. Tested door switches operation. Found service pointer W11245251 that calls for door switch replacement with kit. Found no ETA on parts. Office to schedule appointment when ETA is available. Replaced fuse for temporary use. ; ordrng 1 W10138793 (FUSE) and 1 W11244490 (DOOR SWITCH KIT)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived on site for cooling complaint. Found freezer door removed from unit,power disconnected and disconnected from water,per leasing agent unit not defrosting,removed evaporator cover checked harness good. Installed freezer door replaced ui and main control."
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite for crack in inner door. Replaced the inner door. All checks good. Advised customer on repair.
WASHER WHIRLPOOL WFW3090JW0 Arrived on job for complaints of not draining and door locked. Found latch damaged and code for door latch . Replaced latch and test code remaining and unit not starting. Checked notes and found if latch working properly replace control. ; ordrng 1 W11334214 (CONTROL )
WASHER MAYTAG MVWB765FW3 "Arrived onsite for washer making noise. Upon inspection found stored error code for off balance load. Tested unit and in spin cycle unit was very loud. Removed agitator and inner basket to inspect. Found that splines on basket barring were worn. Will need basket replaced. Ordering Inner basket, gearcase just in case shaft was damaged. Also ordering suspension rods due to off balance loads. Requesting 2 hr for tech to complete repair. Office to reschedule ; ordrng 1 2HR (2HR) and 1 W10811957 (spin basket) and 1 W11130359 (suspension) and 1 W11393685 (GEARCASE )"
REFRIGERATOR WHIRLPOOL WRT549SZDM01 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested all parts and components and found no failures with unit at this time. Adjusted temperature settings to improve performance. No water was hooked up to unit at time of service.
MICROWAVE WHIRLPOOL WMH32519HZ5 Arrived on site for microwave showing error code f4e4 humidity sensor fault. I inspected the unit and work area. I gained access to the control and tested resistance at p6 I found it open. I removed the microwave from the cabinet and tested the humidity sensor directly. I found good resistance and capacity. I am ordring the sensor harness and returning with the sensor just Incase. The office will reschedule when we have an eta on the part.; ordrng 1 W10844417 (Sensor harness)
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site To install missing handle on dishwasher. Unit had studs, just needed to affix new handle. Attached and retested. Unit is now working as designed. Call complete"
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for CSI No Power - Not Turning On - Combination Wall Oven. Customer said when the power came back on after the storm the oven and microwave power came back on. Placed in diagnostics and F6E4 came up (UI to control communication error). Ordering the UI to install along with the control once it arrives.; ordrng 1 W11297728 (Console UI)
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site and inspected washer and found harness on hot water valve is disconnected, after resetting it washer will pass an automatic test cycle and a calibration cycle. Discussed detergent usage and correct loading. Found incoming power is intermittent at outlet, washer is losing power at random and coming back at random,No water leaks detected at time of service, job complete"
WASHER WHIRLPOOL WGD4850HW0 "Arrived on site and inspected dryer and found customer experienced gas smell, at this time it is heating properly and flame looks good, inspected gas line and didnt find any leaking. Dryer is operating properly at this time, job complete"
WASHER n/a Arrived onsite and found unit with lo flo error from during freeze. In drain. Reset unit and corrected issue. All checks good.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site ,replaced dispenser . Tested unit all checked normal . No water leaks detected at time of service . Job complete ."
DISHWASHER GE GSD4000R00WW Arrived on site to inspect NO POWER for dishwasher.Discovered that AHS was supposed to send and Electrician out due to customers ongoing electrical issues.Advised customer no test could be done properly without electricity.Customer was provided with the office information to call and reschedule if needed after the electrician corrects the issues.Job complete
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site and inspected microwave and found customer experienced display not showing, display has since started working again.
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site and inspected microwave and found light is not turning on, reset connector all control board and it is not working again., Job complete"
WASHER WHIRLPOOL MVW6230HW0 "Arrived on site found customer is experiencing control panel glitching, checked diagnostic cycle and found error code F0E0 which is not on tech sheet. Will need to bring back control board and control panel to correct issue.; ordrng 1 W11478524 (Control panel) and 1 W11498803 (Control board)"
REFRIGERATOR WHIRLPOOL WRF535SWHZ03 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised that the unit makes a popping noise. I placed the unit in diagnostics and tested the compressor, fans and damper control. The customer advised that they did not hear the noise in question. They advised the noise comes from the back of the unit. The noise they are describing is the refrigerant circulating through the unit. I advised the customer that the noise is normal. When I tested the damper control, I found the motor windings very loud. No water source connected to the unit and no water leaks observed during service.; ordrng 1 WPW10594330 (Damper control)"
REFRIGERATOR GE GSE25ETHCBB "Arrived on site to install previous diagnosed part. Removed failed control and installed new. Turned unit on at UI. Found compressor running and temperature starting to drop. Removed standing water from evaporator drain. All tested good, no water leaks detected.
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for light staying inside of the unit. Tested unit. Found that control needs to be replaced. Need to return with control. Office to reschedule ; O-emld tckt
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site for poor temp in freezer . Customer had recently gone without power for couple days . Unit had defrosted over that time . Did find the building up of frost on right side rail . Did find gap on right side . In talking to customer fan in freezer was making noise .
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for unit not powering on. Tested unit. Found no power. Upon further investigation, the black wire in the connector box was not tied together. Tied black wire together. Re tested unit. Unit is working as designed. No leaks at this time. Job complete"
OVEN WHIRLPOOL WOC54EC0HS03 "Arrived onsite for oven door glass broken. Upon inspection discovered front door glass shattered. Customer stated oven was being used when glass shattered, caused by the heat. Will need front glass assembly replaced (stainless). Office to reschedule.; ordrng 1 W11110283 (glass-door) and 1 W11178521 (nameplate)"
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for ice maker not working. I inspected Ted the unit and work area. I removed the ice maker and found the fill tube heater broken, see pictures. I reassembled the unit and ran an ice maker harvest test, the ice maker failed the test and couldnt find home position. The fill tube heater and the ice maker will need to be replaced. I am returning with the water valve just Incase.. ; O-emld tckt"
RANGE WHIRLPOOL WFG505M0BS3 Arrived on site to test unit for unit not getting to temp. Found bad igniter test unit and unit test good job complete.
RANGE WHIRLPOOL WFG550S0HZ1
OVEN WHIRLPOOL KODE300ESS01 "Arrived on site to inspect wall oven control panel issues. Upon further inspection, customer advised that the unit power went out during a self cleaning cycle. Removed the control panel and tested the thermal fuse and found it bad. ; ordrng 1 WPW10545291 (Fuse) and 1 WP4449751 (Thermostat) and 1 CNOTE (LSO FOR TRAINING)"
DISHWASHER WHIRLPOOL KDTM404KPS0 Arrived onsite for dishwasher blinking lights. Upon inspection found unit was non responsive and constantly going into a drain cycle. Was able to get into diagnostics and found error code for overfill. Water had gotten into overfill tray causing sensor to trigger. Cleared water and reset unit. Ran diagnostics and this time all passed. Ran regular cycle and did not have any issues. Unit is functioning properly. No leaks present at this time. Job complete
MICROWAVE WHIRLPOOL WMH53521HZ5 Arrived on site to test unit for no power. Test unit and found outlet giving 123v. Test fuse and fuse was good. Found bad control board and display board. Ordering new board and display board office to reschedule. ; ordrng 1 W11467778 (Control board) and 1 W11192682 (Display board) and 1 W10864742 (Cavity thermostat)
REFRIGERATOR AMANA ASI2575GRS01 "Arrived on site for no water at dispenser. Tested dispenser no water,checked voltage at harness good reading 120vac diagnosed a defective valve,replaced water valve,tested dispenser unit working as designed."
MICROWAVE WHIRLPOOL WMH78019HZ0 Arrived on site to test unit for unit sparking. Test unit and found nut to mounting screw was stuck to convection fan. Removed nut and found bad fuse. Will reschedule to come back with fuse to get unit running office to reschedule. ; O-emld tckt
DRYER WHIRLPOOL WED5000DW2 Arrived onsite for dryer squeak. Unit had a rubbing sound once per rotation of drum. Lubricated drum track to correct issue with rubbing sound. Sound corrected. All checks good. Unit is now operating as designed.
RANGE WHIRLPOOL WCG55US0HS00 Arrived on site to install previously diagnosed parts. Could not remove the 90 from the original regulator. Will return to install new regulator and manifold to complete the repair. Vacant home. ; O-emld tckt
REFRIGERATOR GE PSS28KSHBCSS Arrived onsite for plastic fragments in ice. Upon inspection found auger broken in inc bin. Will need to replace. Issues potentially caused by overfill. Will order valve and bring back ice maker. Will need AUTHO. Office to reschedule.; ordrng 1 AUTHO (AUTHO ) and 1 WR17X12883 (bucket and auger asm) and 1 WR57X33326 (WATER VALVE)
REFRIGERATOR GE DFE28JELGDS Arrived on site for water filter light is not turning off even the water filter is new. Customer stated they couldnt get the new filter installed. Found filter head port was not in the correct position to accept a new filter. Moved port all the way to the right side to ensure it would allow a new filter to be installed. New filter went in as designed. Filter filled with water. I purged the new filter to ensure it was ready for the customer to use. No leaks detected. Job completed.
MICROWAVE WHIRLPOOL WMH32519HZ5 "Arrived on site for microwave vent hood fan making noises and light not working. Inspected unit and work area. Per diagnostics mode and found fault code F8-E5 temp sensor. Removed sensor and measured resistance and found at 20.5 K ohms, within range. Found fan rubbing housing and possibly causing error code. Corrected fan housing and tested fan operation, found no noise and spinning freely. Checked for error and no longer appears. Found failed vent lamp. Replaced lamp (TS). Tested heating operation. All tested good."
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher door not closing. During testing found that the striker was bent downward. Pulled dishwasher out and straightened out the striker and reinstalled it. Door is closing properly and latching. Complete
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 "Arrived on site for cooling issues. Found fresh food section not cooling correctly ran diagnostics found control not regulating temps correct,y in fresh food section,replaced main control and ui control,ran diagnostics all test passed."
DISHWASHER KITCHENAID KDFE204KPS0 Arrived on site to test unit for unit not working correctly. Test unit and found water at float. Removed water test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 "Arrived on site for fridge still tripping breaker . Customer has unit plugged into outlet next to fridge . Electrician has replaced wiring ,outlet and breaker couple times . Ran diagnostics couldnt trip outlet . let defrost heater run for till unit kicked out of diagnostics and started up normal operation . Ran amp and voltage test with tech line . Tech again instructed to remove gfi breaker and replace with normal breaker . Sr # 7729417858No water leaks detected at time of service. Job complete ."
REFRIGERATOR FRIGIDAIRE FFSS2314QS7A "Arrived onsite for refrigerator section not cooling properly. Upon inspection found control reading HI on refrigerator section. Temperature approximately 52 degrees. Ran diagnostics and found error in Air damper test. Will need to replaced. Customer also complained about only getting crushed ice and not cubed. Ordering ice bin and solenoid. Not switching between crushed and cubed. Also, unit is intermittently having a frozen water dispenser line issue. Adjusted temperature to monitor and recommended cleaning condenser coils. ; ordrng 1 241675704 (solenoid assy) and 1 241860803 (ice container asm) and 1 242303001 (damper assy)"
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived onsite for the dishwasher door not closing. During testing found that the striker was bent downward. Pulled dishwasher out and straightened out the striker and reinstalled it. Door is closing properly and latching. Complete
REFRIGERATOR KITCHENAID KBSD608ESS00 Arrived on job for complaints of low water and no ice dispenser. Found valve dispenser for fountain side low but ice maker good will order valve. Ice container broken will need to replace container. ; ordrng 1 W10769145 (ice-contnr) and 1 WPW10159842 (valve-inlt)
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect fridge for not making ice, upon inspection found mold full of ice but no harvesting, video called SW and found no issues, spoke with Techline Sr # 7729738195 and was told to order UI again. Office to reschedule ; ordrng 1 W11124259 (UI)"
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived onsite for refrigerator with lights out on the FC and RC. Upon inspection I found the FC module dead and the RC light dim and flickering.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site to inspect washer for not spinning correctly. Upon inspection found a resistance while spinning, removed rotor and resistance stopped, replaced stator, rotor and control due to continued resistance, all functions returned. Complete"
REFRIGERATOR WHIRLPOOL WRS973CIDM00 "Arrived on site and inspected refrigerator and found no frost pattern, all fans are running, took one picture. Inspected compressor and found it is getting voltage and is slightly warm to the touch. Compressor and evaporator will need to be replaced, .; ordrng 1 W10779331 (Compressor) and 1 WPW10239732 (Evaporator) and 1 W10143759 (Dye drier) and 1 Wpsav-4 (Process stub) and 1 WPW10226427 (Control) and 1 WPW10743957 (Control)"
WASHER AMANA NTW4516FW3 "Arrived on site and found squealing noise during spin cycle. Inspected gearcase assembly and did not see any obvious issues, took one picture. Removed belt and inspected cam kit and did not see any problems. Reset belt and used diagnostic cycle again to spin washer and noise has stopped.
DISHWASHER WHIRLPOOL WDF130PAHB2 "Arrived on site for dishwasher not starting cycle. Inspected unit and work area. Traced voltage from electrical outlet to junction box. Found L1 not connected in junction box. Made correction and powered unit on. Per diagnostics mode and monitored operation and observed for water leaks. All tested good, no water leaks detected."
MICROWAVE WHIRLPOOL WMH53521HZ4 Arrived onsite to install previously diagnosed parts. I installed the micro control and tested the unit. The unit is working as designed at this time. Job complete.
WASHER WHIRLPOOL WTW4816FW2 Arrived onsite and replaced gearcase. Tested suspension and found it to be taught with no bounce indicating it is still strong and good. Calibrated unit. All checks good.
DRYER AMANA NED5800HW0 "Arrived on site to diagnose dryer that is taking an extended period of time to dry clothes. Ran unit and checked for heat. Unit had no heat at first. Checked airflow and verified low airflow, apartment will need to clean vents. Checked voltage at terminal block and found L1 loose. Tightened all connections and retested. Unit is now heating as designed. Advised customer to have apartments to clean vents. All is working as designed. Call complete."
REFRIGERATOR WHIRLPOOL WRF535SWHZ02 Arrived on site for refrigerator not cooling at all. Checked unit and only thing working was lights. Control just displayed dashes. Tried to put in program mode and did not respond. Replaced control and programmed. Tested unit and compressor came on and unit is cooling. Call complete.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site and inspected lighting issues.Discovered the freezer and top refrigerator lights are out.Unit will require the modules that have not arrived W10695459 to complete the repair.Office to schedule return services due to part availability Needs more work ; O-emld tckt
OVEN WHIRLPOOL WOD51EC0HS01 Arrived on site to replace control for oven. Replace part and tested unit. Found all is functioning properly at this time.
DISHWASHER KITCHENAID KDTM404KPS0 "Arrived onsite for dishwasher dispenser leaking. Upon inspection found rinse aid leaking. Replaced dispenser, tested unit and unit is functioning properly. Job complete"
DISHWASHER ELECTROLUX EIDW6105GW1 I arrived on site for a dishwasher thats not starting. Inspected unit and work area. The customer advised that he was having an issue with the dishwasher turning on but it would not start and all the lights on the control panel would flash. The customer did say that it seem to reset itself this morning but he hadnt tested anything. Reset the control by pressing the high temp button five times and tested the unit. The unit started a cycle. Unit filled and re-circulated. Drained out the unit and tested the unit again twice more and the unit is not working as designed. Call complete
WASHER MAYTAG MHW5630HW0 "Arrived onsite to check for unit leaking. Put unit in diagnostics, found F0E5 off balance error. Also saw that the tub was slightly bouncing more than usual with no load in it. Ordered parts and need to return with bellow and dispenser drawer. Office to reschedule. ; ordrng 1 REQUEST (2MAN) and 1 REQUEST (2HR) and 2 W10920133 (hose)s and 1 W10920135 (hose) and 1 W11117022 (DAMPER SHOCKS)"
MICROWAVE GE JVM3160RF4SS Arrived on site and inspected microwave power issues.Found the monitor switch is defective and needs to be replaced for unit to operate properly.Ordering the WB24X10205.Office to schedule return services due to part availability.Needs more work ; ordrng 2 WB24X10205 (Monitor switch)s
MICROWAVE KITCHENAID KOCE500EBS11 Arrived on site to diagnose a microwave oven combo with a damaged door. Found microwave door glass broken. Installed new panel and all is working properly at this time.
DISHWASHER GE GDF520PSF4SS Arrived onsite for the dishwasher not working. During testing found that the dishwasher was set on a 2 hour delay. Once I turn the delay off the dishwasher tested fine and started washing . No issues found. Complete
OVEN MAYTAG MET8665XW00 Arrived on site for range giving F 61 and feature not available area code. Upon arrival into diagnostics and confirm the F 61 error. I was able to confirm that the door latch was functioning as designed indicating that the main control is having an issue detecting the temperature unfortunately was not able to locate the thermostat sensor needed for this unit and will need help researching the part that we will also need to return with the new main control and possibly new harness assemblies as well in order to complete repair. Office to reschedule once availability of parts is known and getting authorization; ordrng 1 WPW10365407 (Main control) and 1 W10223561 (Harness main) and 1 W10225701 (Harness sensors) and 1 Cnote (Need lower over thermostat. Could not pull it up in parts for some reason) and 1 CNOTE (Ahs autho needed)
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site to test unit for leaking from bottom front side. Found inside bellow clamp was not properly installed preventing bellow from properly sealing. Secured clamp, tested unit, unit works good. No signs of damage to bellow. No leaks detected. Job complete."
REFRIGERATOR WHIRLPOOL WRS571CIDM01 "Arrived on site for food freezing in fresh food section and damaged bin. Found defective freezer door bin,removed damper found damper door not fully closing. Ordering damper,sensors and bin; ordrng 1 W11164593 (Diffuser) and 1 W10316760 (Thermistor) and 1 WPW10296857 (Bin)"
RANGE AMANA AGR5330BAS3 Arrived onsite to inspect valve for leak. Used gas sealer tape and reconnected gas line to valve. Used liquid leak detector on all valve fittings to insure no leaks were present. No leaks detected at this time. Job complete
REFRIGERATOR FRIGIDAIRE FFSS2614QP6A Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Customer advised of the unit is making a ticking sound and its not advancing in the ice making cycle. Confirmed customers complaint and replaced ice maker. Tested the unit by jumping the unit into a harvest in the unit Spohn all the way around and filled as designed. Call complete.
OVEN KITCHENAID KEBS107SSS04 Arrived on site to install bake element to resolve no heat when preheating. Replaced bake element due to old one being warped. Retested unit and verified unit is heating as designed.
REFRIGERATOR ESTATE TS25CGXTD03 "Arrived on site and inspected side by side unit cooling issues.Customer stopped me short of the garage to let me know the unit wasnt cool, but is cooling now.I checked both freezer (3degrees) and refrigerator (29)Checked condenser and evaporator motors and both were working properly.Compressor is also working properly.No parts needed.Customer told to place bottle water in the freezer and when it freezes solid, its safe to add groceries.Job complete"
WASHER MAYTAG MVWC565FW1 Arrived on site to install previously diagnose main control as well as gear case on arrival install the main control and get full functionality to all the components of the washer and verify that the power failure issue is no longer occurring; O-emld tckt
REFRIGERATOR WHIRLPOOL WRS311SDHB01 Arrived onsite for the refrigerator ice maker arm getting stuck in the off position. Installed ice maker bracket to level up the ice maker and all functions tested good complete
DISHWASHER WHIRLPOOL MDB7959SKZ0 "Arrived on site for a dishwasher throwing an F9E1 error code for no drain. The error code was still flashing and the drain was unresponsive when trying to activate function. I cycled power at breaker and still found unit not draining. I put unit into diagnostics mode and found stored error codes F9E1. When starting test cycle it skipped drain and went straight to wash. I found motor, diverter, soap dispenser all working. The drain was still not functioning and threw an F9E1 in middle of test. I gained access to the drain pump and found connection fine. I unplugged the connection and ohmd out harness, harness tested good. I ohmd out the drain pump and found it to high. I found 120V going to drain pump but it not initiating. I found bad drain pump, I will need to order and come back to install. Office to reschedule. ; ordrng 1 W11497943 (Drain Pump)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install previously diagnosed part. Removed sump and motor and installed new sump and motor. Dishwasher went through full diagnostics cycle without issue. No errors. No leaks detected. Job completed.
REFRIGERATOR KITCHENAID KRFF507HPS01 Arrived onsite for previously diagnosed parts. Upon arrival replaced unit damper door and tested. Unit is now operating as designed. Job Completed.
DRYER WHIRLPOOL WED5620HW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found lint accumulation in blower causing out of balance issue and noise. Cleaned out blower assembly and tested unit. Found all is functioning properly at this time.
WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer not operating. Inspected unit and work area. Powered unit on and attempted to perform diagnostics mode, not responding correctly. Unplugged unit, removed UI and powered back on. Powered unit off to reinstall UI and powered unit on. Found UI responding. Performed diagnostics mode and no error codes were stored. Performed test cycle and found all operations working as designed. Ran on normal cycle. All tested good, no water leaks detected."
DRYER AMANA NED4655EW1 Arrived on site for dryer not turning off. I inspected the unit and work area. I found good voltage at the terminal block. I found the unit heating and tumbling. I gained access to the timer and found it no plugged in properly. I corrected the connections. I reassembled the unit and tested it. I found the timer now turning and working as designed. Job complete.
WASHER WHIRLPOOL WTW5100HW0
WASHER MAYTAG MHW8000AW0 Arrived onsite and found issue with not finishing cycle related to lo flo from cold water valve. Ordering valve to repair. Office to reschedule. ; ordrng 1 WPW10247306 (Valve)
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for unit not cleaning correctly. Upon arrival found unit had F6E2 error code. Ran unit through diagnostics found unit receiving water and wash motor and sump operating as designed. Found unit heater also operating and drain. Unit receiving only a little water for motor and was intermittent from control. Replaced unit control also found top 4 screws had fallen out. Ordering new screws. Office to reschedule.; ordrng 4 WPW10348413 (Screws)s
RANGE WHIRLPOOL WEE745H0FS0 "Arrived on site to inspect range cooktop not turning off. Upon further inspection, I found the left front (main) burner would not turn off at the switch due to the knob being broken. I placed another knob from the left back burner on the left front switch and tested and the switch is operating as designed.
OVEN WHIRLPOOL WFE525S0JS0 Arrived onsite for range with cooktop burners or oven not working. Upon inspection I found the L1 at the terminal block loose and it began to spark when I tried to preheat. I tightened the bolt and tested voltage and polarity. All checked good. I was able to preheat the unit and it is working as designed at this time. Job complete.
DISHWASHER WHIRLPOOL KDTM354ESS3 Arrived on site for dishwasher showing error code f2e2. I inspected the unit and work area. I found pin 1 to the console had 12 vdc but pin 2 was showing none and is supposed to show 5 vdc. I replaced the main control and found the console coming on. I put the unit into diagnostics and found it working as designed. No water leaks detected. Job complete.
WASHER WHIRLPOOL WFW5620HW
WASHER MAYTAG MVW6200KW0 Arrived on site to install new gearcase and splutch. I removed the failed gearcase and splutch. I replaced both with new. I reassembled the unit. I ran a diagnostics test. The unit is working as designed. No water leaks detected. Job complete.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite for dishwasher leaking. Upon arrival found unit was not the issues. Unit water line at start was leaking. Job Completed.
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washing machine with no power. Upon arrival I found UI completely unresponsive. I unplugged the unit and tested voltage at the wall and found 120V. I plugged the unit back in and attempted to get unit into diagnostics mode and was successful. There were no stored error codes. I tested each component manually and found them functioning as designed. I then ran a test cycled and it ran as designed. Once I got unit out of diagnostics mode the UI was now completely responsive. I ran a normal cycle on unit just to double check functionality and it once again ran as designed. I found no mechanical failures on unit. Unit is working as designed. Call complete.
REFRIGERATOR KITCHENAID WRV986FDEM Arrived onsite for the refrigerator led lights in the refrigerator not working. During testing found that the freezer led module and the upper left hand led module were not working. Replaced both modules and lights are now working properly. Complete
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site to inspect refrigerator ice maker and water dispenser not working. Upon further inspection, the customer advised that the ice maker and water dispenser work, but when the ice gets dispensed it clumps at the opening of the ice bin and when they open the door, ice falls out onto the floor. I found that the ice chute seal (gasket) was partially hanging off and seated correctly allowing warmer air to go into the ice bin and ice is melting causing it to clump at the opening. I reseated the gasket and adjusted it to where it would seal correctly and tested it by closing the door and checking for gaps. Unit is operating as designed and the gasket is sealing properly. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDT710PAHZ1
WASHER WHIRLPOOL WFW8740DW1 Arrived on site to diagnose a washer that is giving F3E1 error. Found water level sensor misregistering. Replaced sensor and tested unit. Found all is working properly at this time and no leaks were found at time of service.
OVEN KITCHENAID KODE500ESS00 Arrived onsite for unit F2 E1 error code. Upon arrival found customer had flipped breaker and reset panel to fix it temporarily. Ordering new stainless control panel. Office to reschedule due to part availability. ; ordrng 1 W10588749 (Control panel)
WASHER MAYTAG MVW7232HW0 Arrived onsite for the washer not working properly. Replaced main control board and waited 5 mins after plugging in the washer. Tried a wash cycle and nothing happened.
REFRIGERATOR GE GSS25KGPAWW "Arrived on site for cooling complaint. Found evaporator incased in ice,removed cover found burned out heater,defrosted evaporator replaced heater assembly"
REFRIGERATOR WHIRLPOOL WRT312CZJW00 Arrived onsite for a refrigerator to perform sealed system repairs. I evacuated the system. I replaced the compressor and drier. I vacuumed the system and it held a deep vacuum. I charged the system with 42 grams of R600A. I tested the unit and had a good frost pattern and was cooling as designed. Call complete.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site to inspect Oven for not heating correctly, upon inspection found the oven did heat correctly. Instructed customer on how to reset unit. Complete"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not heating. Found element receiving power but not operating. Heating element will need to be replaced to complete repairs. Office to set return appointment.; ordrng 1 W10518394 (Element)
COOKTOP JENN-AIR CVE4270S "Arrived on site to install previously diagnosed and ordered parts. Due to the module failure and switches failure, I was to replace three switches, both modules and receptacles. After I had one switch replaced with a new knob, customer advised that due to the knob sitting too high from the top of the switch panel and potentially being a safety issue with liquids getting under and shorting the switch.
MICROWAVE WHIRLPOOL WOC54EC0HS02 Arrived on site to install previously diagnosed parts to resolve error popping when using microwave. Replaced magnetron and retested. Unit is on and heating as designed. Call complete.
REFRIGERATOR GE GYE22KSHHSS "Arrived on site to install previously diagnosed and ordered part. Due to the valve failure, I removed and replaced the valve (ice maker) and tested. New valve failed to dispense water into the tray. I tested ohms and the valve is within range. I tested voltage to the valve and got 122V. No water leaks observed during service.; ordrng 2 WR57X10098 (Valve)s"
DISHWASHER KITCHENAID KUDS02FRSS2 "Arrived on site for dishwasher not powering on. Inspected unit and work area. Found corner of UI cracked. Checked incoming voltage and found none. Found power switch turned off. Turned switch on and found unit powering on. Performed diagnostics mode and ran test cycle. Found all operations tested good, no water leaks detected.
DISHWASHER WHIRLPOOL DU1055XTSS2 Arrived on site to test unit for unit not working correctly. Test unit and found and sump and motor. Ill need to order new motor office to reschedule. ; ordrng 1 WPW10780877 (Sump and motor)
WASHER MAYTAG MHW3505FW0 "Arrived on site for washer not draining out completely. I inspected the unit and work area. I found no fault codes in diagnostics. I ran a diagnostics cycle and found everything working, just draining slow again. I gained access to the drain pump and found the filter clogged with a ketchup packet. I removed the packet and cleaned out the drain pump. I ran the unit through a diagnostics cycle again and found it draining properly. Job complete."
WASHER WHIRLPOOL WTW4816FW2 "Arrived on site to inspect washer for not draining, upon inspection found water inside unit, drained unit and replaced drain pump. All functions returned with no leaks. Complete"
WASHER WHIRLPOOL WTW4955HW1 "I arrived on site and replaced gearcase leaking oil diagnosed by previous technician. After replacement washer is operating normally, job complete"
ICE MACHINE KITCHENAID KUIA15NRHS6 "Arrived on site for no ice. Found unit missing screw and spacer,powered unit on drain pump shutting off got unit to pass drain pump,compressor will power on then off found crack on reservoir diagnosed unit will need screw,spacer,reservoir, drain pump,compressor,evaporator and filter drier. Job will need 2hrs ; ordrng 1 2185678 (Spacer) and 1 WP3400886 (Screw) and 1 8201653 (Reservoir) and 1 WPW10218037 (Evaporator) and 1 WPW10605286 (Compressor) and 1 1901A (Drain pump) and 1 Tj90sf8404 (Access valve) and 1 W10843121 (Drier) and 1 2hrs (2 hrs)"
REFRIGERATOR WHIRLPOOL WRS325SDHZ05 "Arrived n site for refrigerator not dispensing water or making ice. Inspected unit and work area. Found home water valve in off position. Turned water on and tested dispenser operation. Found water dispensing and flushed 2 gallons through dispenser. Checked ice maker and found on. Spoken with customer on user care guide. All tested good, no water leaks detected."
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived onsite for odd behavior and ice production issues and found flooded deli control with light but no selector function. No wiring issue but corroded control components. Replaced control and sealed with permagum. All checks good.
WASHER WHIRLPOOL MVWC565FW2 "Arrived onsite for unit making rattling noise. Upon arrival found unit spin, drain and agitated as designed. Gear case was undamaged. However unit suspension on right side was very weak and needed to be replaced. Ordering suspension, office to reschedule.; ordrng 1 W11130362 (Suspension)"
WASHER WHIRLPOOL WTW6120HW1 Arrived onsite for washer not cleaning clothes. I tested the unit through diagnostics and found all functions working correctly. I contacted tech line to document the call. SR#7730075836. The unit is working as designed at this time and no leaks were detected during time of service. Job complete.
WASHER MAYTAG MVWC565FW2 Arrived on job for complaints of smell and not washing properly. Found the shifter not properly mounted. Not shifting from wash to spin. Cause the motor to over heat. Corrected placement and test. No leaks detected at time of service
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived on site for dishwasher only have 2 lights in and the console not responding. I power cycled the unit, nothing changed. I gained access to the console and unplugged it. I closed the latch and found the unit would only beep. I replaced the main control and closed the latch and it went into a drain cycle. I reconnected the console and found the same light still remaining on. I unplugged the unit. The console will be needed to complete the repair. The office will reschedule when we have an eta on the part.
RANGE WHIRLPOOL WEG730H0DS0 Arrived on site for F8E0 error code Cooling Fan Speed Too Low. Ran bake to 170 and error came up. Tested blower fan at control and it was faulty. ; ordrng 1 W11107275 (Blower)
WASHER MAYTAG MVWB835DC0 Arrived onsite for previously diagnosed parts. Replaced clutch and slider. Found no damaged to gear case. Tested. Unit is operating as designed. Job Completed.
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite for washer no power and no operation. Upon inspection I found the unit locked. I cycled power and unlocked the unit. I ran a diagnostics cycle and found all functions working as designed. With the same issue as before I am going to order a Control (W11322905) and return with the console for repair. Both will need to be replaced to complete repair. ; ordrng 1 W11322905 (Control)
RANGE WHIRLPOOL WFE505W0JS0 Arrived onsite for unit having a error code. Plugged the unit in. Got F1E1 control. Ordered part. Office to reschedule.; ordrng 1 W11204517 (cntrl-elec)
WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer making a noise during spin cycle. Replaced gearcase, spin basket, motor, actuator, cam assembly. Wash plate. After replacing parts did a calibration and washer tested good.
WASHER WHIRLPOOL MVWB765FC4 "Arrived on site to test unit for loud grinding noise. Found rotor bolt was not bolted in place. It was just sitting underneath unit. Also noticed a lot of gearcase oil. Installed bolt, tested unit, sound is still present. Needing gear case to fix issue. Also recommend replacing rotor. Office to reschedule.; ordrng 1 W11393685 (GEARCASE)"
DISHWASHER WHIRLPOOL ADB1400AGB1 Arrived on site for leaking dishwasher . Turned water on and found supply line wasnt tightened down on valve elbow . Tightened down connection . Ran diagnostics all checked normal . No error or other leaks detected at time of service. Job complete .
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived on site for no cool. Removed compressor cover found no traces of dye in compressor compartment,evaporator cover found no traces of dye,found dye on liner wall,checked pressures low side reading -20 and high side reading 75 called tech support per tech support no tubing running where dye is located and wants tubing isolated to find leak,found leak at heat exchanger tubing called tech support
WASHER WHIRLPOOL WTW5000DW2 "Arrived on job for complaints of noise, found water inlet valve causing noise. Ordered valve. ; ordrng 1 W11210459 (valve)"
DISHWASHER WHIRLPOOL WDT730PAHB0 Arrived on site to diagnose a dishwasher that is not cycling. Found failed circulation pump. Pump will need to be replaced to complete repairs and office to set return appointment due to part availability.; ordrng 1 W11085683 (Pump)
OVEN KITCHENAID KODE500ESS01 Arrived on site for wall oven the died during self clean. I cycled power at breaker and found no change. I gained access to fuse and found it open and needing to be replaced. Ordering fuse and will return to reschedule. Office to reschedule. ordrng 1 WPW10545291 (Fuse)
DRYER WHIRLPOOL WED4850HW0 Arrived on site for dryer terminal block damaged. Inspected unit and work area. Found loose terminal connection to terminal block and L1 burnt on block and cord. Informed customer that warranty does not cover power cord. Removed failed terminal block and hard wired new one. Installed power cord. Tested dryer operation. All tested good.
WASHER AMANA NTW4516FW3 Arrived onsite for washer not spinning. Upon inspection I found the unit would not spin in diagnostics. I found the unit would try to agitate but would not. I lifted the unit and inspected the gear case. I found gear case oil dripping out of the pulley shield. I am ordering the Gearcase (W11454741) shifter (W10913953) motor (W10890624) cam (W10721967) belt(W11239857) for the repair. The gear case is needed and the other parts will need to be used as needed. Office to R/S due to part availability. ; ordrng 1 W11454741 (Gear case) and 1 W10913953 (Actuator) and 1 W10890624 (Motor) and 1 W10721967 (Cam) and 1 W11239857 (Belt)
REFRIGERATOR FRIGIDAIRE FFTR1814QW8B Arrived on job for complaints of not cooling. Found defrost timer not advancing properly. Will need timer to complete ; ordrng 1 241705102 (timer-defrost)
WASHER WHIRLPOOL MVWC565FW2 "Arrived onsite for a washer that is making a loud knocking sound as it spins. Inspected unit and work area. Customer advised the unit did not make the sound in diagnostics it made it during a normal cycle. Customer has started a normal cycle with two heavy duty jackets as I had pulled up so watched unit run and agitate as designed with no abnormal sounds. When unit got to the first spin before the rinse cycle, I noticed it too operated as designed with no abnormal sounds. The second spin and drain I found the unit making a slight knocking sound. I checked underneath the unit and found the belt in good shape and all parts seemingly working properly. I did not find any evidence of an oil leak at the gear case. I checked the unit for any stored error codes and found no stored error codes. I ran the unit through a drain and spin without the agitator inside the unit and still made the same sound. I tested individual components in diagnostic mode and ran high spe
DRYER WHIRLPOOL WED9450WW1 "Arrived on site to inspect dryer noises. Upon further inspection, I turned the unit on and immediately could hear a screeching noise. I disassembled the unit and found all four rollers and the tension pulley badly gunked up with debris. Also found the drive belt beginning to fray. I removed and replaced all four rollers and clips, tension pulley and belt. Cleaned the roller axles as well. Vacuumed the lint from the unit and reassembled and tested. Unit is operating as designed with no unusual noises. No lint observed at the end of service, job completed."
OVEN WHIRLPOOL RBS305PRB00 Arrived on site to test unit for unit not reading correct temp. Test unit and found opened sensor. Replaced sensor test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL GS6NHAXVB01 Arrived on job for complaints of noise issue. Found the ice maker cause of noise. Ordered icemaker; ordrng 1 2198597 (icemaker assy)
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of not completing cycle. Ran diagnostics and found codes for sensor. Replaced switch. After replacement test operation. No leaks detected at time of service
WASHER WHIRLPOOL WFW92HEFW0 Arrived on site for unit continuously draining and door not unlocking. As soon as the power is sent to unit it begins draining and will not unlock. I got unit into diagnostics mode and found stored error codes F5E2 for door lock error and F3E1 for water level system error. I cleared the error codes. When trying to put into diagnostics mode the unit will stay at stage one and just drain continuously. I found proper voltage going to control. I found pump and lock ohmd out good when unplugged. I found a bad control.I installed new control and unit began working as designed. Call complete.
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for washer not completing cycles . Ran diagnostics and got F5-e1, f5-e3 codes . During test lock started clicking . Will need to replace latch and second man . Also ordering control if needed .; ordrng 1 SECONDMAN and 1 W11481725 (CONTROL)"
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for Dishwasher control panel failure. Placed in diagnostics and F5E1 came on (latch error). Went through full diagnostics and found dispenser door was not opening. Customer stated the dishwasher would run for two minutes then shut off. Removed outer door and found dispenser unplugged. Reconnected dispenser and door releases but the spring does not open the dispenser door as its designed to do. Also found outer foam vent gasket was peeling off and not seating properly which may have allowed condensation to temporarily short out control. Ordering a new dispenser, latch, and vent to return and complete the repair. Will return with control to install as well. ; ordrng 1 WPW10671905 (Dispenser) and 1 WPW10428211 (Vent) and 1 WPW10653840 (Latch)"
ICE MACHINE WHIRLPOOL KUIX535HPS00 "Arrived on site and found customer has questions on how clean cycle operates. job complete"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect fridge for not making ice, upon inspection found the Icemaker not turning on diagnostics, replaced switch and UI, no change found. Ordering control and Icemaker. Office to reschedule ; ordrng 1 W11130444 (ICEMAKER ) and 1 W11226382 (CONTROL )"
OVEN KITCHENAID KOSE500ESS05 Arrived on site and inspected oven and found thermal fuse has failed after a self clean. Will need to order thermal fuse and will also bring back TOD in case.; ordrng 1 WPW10709147 (Inner door) and 1 WP4449751 (Tod) and 1 W11204568 (Fuse)
REFRIGERATOR FRIGIDAIRE LGHB2867PF3 Arrived onsite for the refrigerator ice maker not making ice and frost build up inside freezer . During testing found that that there is an air leak inside the ice maker air duct assembly causing ice build up on the back liner which is causing the ice maker to not work properly. Also found that the the freezer evaporator cover has ice build up . There is a defrost issue. The air duct cover is broken as well. Ordering parts and office to schedule ; ordrng 1 242093501 (Air duct assembly) and 1 242232701 (Wire harness cover) and 1 5304493604 (Ice box fan) and 1 241509402 (Freezer evap fan) and 1 240597203 (Temp sensor) and 1 242046001 (Defrost thermistor) and 1 5303918410 (Defrost heater)
WASHER GE WHDSR316G2WW "Arrived on site to test unit for leaking from underneath. Found shaft assembly was needed. Upon further investigation found unit needs tub, basket, tub seal, hub, hub nut, shaft assembly and tub seal to fix issue. Office to reschedule. ; ordrng 1 WH02X10032 (seal tub) and 1 WH02X1193 (HUB NUT) and 1 WH45X10024 (tub x-large) and 1 WH45X10027 (hub) and 1 WH45X10059 (basket ribbed energy)"
OVEN KITCHENAID KODE300ESS02 Arrived onsite and found unit found unit had reset itself to Celsius. Advised customer on correction. Changed to Fahrenheit. Unit is now operating as designed.
WASHER GE WBSR3140G5WW Arrived on site to install previously diagnosed parts upon installing the new timer in the suspension rods I was able to quickly retest the units verify that most of the functionality was working as designed but I found that the front and back aprons are also starting to bend from previous weird tear that the support rods connect to causing the washer to lower farther to the ground and need it as well and I also found that although the timer has brought back full functionality that if the timer shut off midway through the cycle for any given reason the unit would go into a wild agitated state agitating back-and-forth very oddly instead of shutting off and I was able to trace the shore issue back down to the motor. The problem with this is it can cause some more wear and tear on the newly installed timer so it would be best for us to bring a back up time or just in case this one is damaged from the motor. I need to get further HS approval in order to complete repa
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite and found unit operating without wash motor ever coming on. Ordering sump and motor to repair. Verified wiring is working properly. ; ordrng 1 W11085683 (Sump and motor)
REFRIGERATOR WHIRLPOOL WRT519SZDM05 "Arrived on site for refrigerator thats freezing items in her refrigerator section. Inspected unit and work area. The customer advised that when her stuff was freezing she had her refrigerator and freezer are both stuffed with items. However since shes remove some stuff, the stuff has thawed out and she hasnt had any further issue. She did still want the unit checked into. Unit was seemingly working as designed and there was no evidence of a defrost issue. Advise customer against overloading unit or blocking airflow to avoid further issues. Call complete ."
WASHER GE WCVH6800J0MS "Arrived on site for a washing machine that is leaking. Inspected unit and work area. Customer advised that as soon as she turned the washer on and it begins to fill, it leaks pretty substantially. Disassembled unit and found the rubber hose on the plastic dispenser drop was not seated correctly and it was causing it to leak from there around the Bello and onto the floor. Corrected rubber fitting and tested unit three times. Unit is not working as designed. Call complete."
MICROWAVE WHIRLPOOL WMH53520CS6 Arrived onsite for the microwave not working. During testing found that error code F1E4 ACU failure. Office to reschedule ; ordrng 1 W11100597 (Control)
WASHER ROPER RTW4516FW2 "Arrived on site to install previously ordered part.Removed and replaced the drain hose,unit now operating properly without leaking.Customer satisfied.Job complete"
WASHER ELECTROLUX EIFLS55IIW1 Arrived on site for a washing machine that needs a motor control the customer already purchased and needs installed as well as putting it back together from previous service. I inspected unit and work area. Replaced motor control and reassembled unit. Tested unit in a quick wash cycle the unit filled agitated Spohn and drained as designed with no leaks. Unit is working as designed.