Local Reviews
Powered by Fluid LOCALExcellent service
Danny - Canyon Lake, TX
The technician James was courteous and professional. He kept us informed of everything during the process of the repair..
Great customer service
Kelle - Round Rock, TX
Your technician was prompt, courteous and professional! He got the job done, answered all my questions and even played with my dog. I would highly recommend your company and would not hesitate to call again if needed!
Bethany
Bethany - Belton, TX
Awesome service & very personable!
Wolsch
James - Leander, TX
My experience was y'all was great excellent service man an assistant very knowledgeable of job did good job
Andrew
Andrew - Austin, TX
KitchenAid
Corby - The Hills, TX
Always GREAT service from A.E. Best Appliance repair in Central Texas!!
Sally
Sally - Blanco, TX
Fast, clean, knowledgeable, professional
Great service from a knowledgeable technician
George - New Braunfels, TX
Noel has proven to be very knowledgeable with all off our covered appliances. His courtesy and professional expertise has quickly resolved issues with our appliances.
Prompt, quick, friendly service
David - Pflugerville, TX
My washing machine was fixed within 30 minutes. The technician was both friendly and informative. Cost was covered by manufacturer's warranty.
Great service
Wendel - Lakeway, TX
Problem resolved quickly
Coleman
Robert - Whitney, TX
Very satisfied
rich experience with good service
Xiaoxi - Cedar Park, TX
we are glad to have appliance express repaired the issue of my freezer which leave a deep impression to us.
Good Job
George - Meadowlakes, TX
I hope he fixed the slide in the ice maker by cleaning it out and greasing it. Too bad he did not do that on the first visit. If that doesn't work, then I have to spend, according to James, $150.00 for the part and $100.00 labor. Let's hope he fixed it and I don't have to spend any additional money on this refrigerator.
Great job!
Tom - Bastrop, TX
Great phone experience with a fast appointment. Even got Andy a day early, as time opened up. He was polite and knowledgeable. He even discussed tips for the best results for our washing machine.
great
Bernard - Georgetown, TX
he did great job. was on time. no complaints. very nice and frei iwndlyndly. on time. was very courteous and friendly. good job. company email very easy to use.
Suzanne
Susan - Austin, TX
Excellent service. Wore a mask and safe distanced. Friendly and respectful.
Service call
Brenda - Georgetown, TX
Awesome service and great repairman!
Great work
David - Round Rock, TX
On tome as promised
Dishwasher
Shelly - Round Rock, TX
Other than having to wait 2 1/2 to complete the repairs due to parts, everything went great.
Excellent system analysis
Hans - Lago Vista, TX
The service team analyzed effectively the condition of a non functional refrigerator which had been checked out several days before by another team which overlooked a significant failure in certain elements of the equipment.
Great service , good price
Linda - Georgetown, TX
Very friendly, fixed the problem
Jericho
Jericho - Austin, TX
great service
Debbie - Pflugerville, TX
Quick and easy
Deborah - Hutto, TX
Clif was helpful, and took care of the problem quickly, and efficiently. They were able to get us on their schedule quickly too. Which I was thankful for.
Thorough and professional
Krista - Manor, TX
Matthew went the extra mile in troubleshooting our washer's issue. He was able to get the parts ordered and installed as soon as possible. Very pleased with Matthew and Appliance Express!
Stove Repair
Tiffany - Bastrop, TX
Great Service, Very Knowledgeable!
Arinn - Cedar Park, TX
Paul and his Helper were on time, polite, and had an air about him that made me feel he was the right man for the job. He made it seem like it was a simple fix and left without leaving a trace other than the positive impact he had on our home. Thank you.
Great Service
Elizabeth - Lakeway, TX
Excellent service, Determined the problem and installed the part quickly.
Fantastic Technician
Royce - Austin, TX
Kevin with Appliance Express is the BEST!!! Great Experience!!! Super knowledgeable.
Very polite and efficient.
Donna - Wimberley, TX
Susan, who scheduled the appointment, was friendly and efficient. You have 2 very good employees in Susan and Richard.
Excellent service
Cory - Round Rock, TX
Tech was punctual, provided detailed about the problem, and was safe.
Dennis
Dennis - Kyle, TX
Have not got receipts yet. New refrigerator door seal looks terrible
Great Service
Stephen - Liberty Hill, TX
Cliff was very knowledgeable and capable.
Great 😊 service
Lynne - Lago Vista, TX
Good company
Jarod
Jarod - Austin, TX
Maintenance Supervisor
Michael - Pflugerville, TX
Tired of your techs showing up to my property with no replacement parts. How can you run a repair business when your company knows every model of appliance we have but show up without the means to fix anything. On a scale of 1-10 I would rate your company a 2 at best. I will be looking at another company to do our repairs going forward.
Great service
Laura - Buda, TX
Great service
Brad - Hutto, TX
Thanks
Edward - New Braunfels, TX
Very courteous and helpful
competent
James - Leander, TX
repaired fridge competently
expert technician
Annette - Granite Shoals, TX
the technician who repaired my oven was excellent. Scheduling the appointment was a bit challenging The cost of the repair seemed high
Great service
Rodney - Georgetown, TX
Very professional. Efficient. Courteous. Great service.
Washer repair
Brent - Leander, TX
The technician was on time and was able to make the repair with the utmost efficiency. Keep up the great work!
Chris Hartke
Drees - Lakeway, TX
Significant problems with getting service scheduled. Sent email. I got an auto-respond and no follow up. Finally called tolll free number and waited 45 minutes to talk to live person. After that it go much better
Great service
Julie - Round Rock, TX
Great service
Great job!
Adam - Belton, TX
He did an excellent job. He’s a very knowledgeable technician.
Great friendly service!
Jody - New Braunfels, TX
Noah was knowledge and fixed our issue. Thank you!
Jl
Jean - Austin, TX
Great job
We were pleased with their diagnosis and handling the fix.
Vidhya - Austin, TX
It was great
Home owner
Kristina - Georgetown, TX
The guys were knowledgeable and professional. They Quickly diagnosed the issue with the ice maker and had the tight parts to make the repairs. Very satisfied with their services!
Great Service
Raul - Round Rock, TX
Very courteous, friendly and on time. We were likely the last call and was still very friendly and most importantly... listened to what we had to say.
Warranty
Bob - Bertram, TX
Great warranty service
Dishwasher dispenser fix
David - Georgetown, TX
The guy was friendly, knowledgable and friendly...and quick.
Service was good
Paul - Austin, TX
Technician was great.
Andrea
Andrea - Austin, TX
Ken
Ken - Austin, TX
Perfect service
David - Hutto, TX
On time. Fast. Effective. Recapped the problems and his solutions to them. All fixed and recommendations to prevent future problems. Low keyed and soft spoken. Very respectful. Thank you all for your help.
Great service !!
Sarah - Horseshoe Bay, TX
So nice and helpful
Great service, very knowledgable about product
Terry - Robinson, TX
Great Service
PMonty - Round Rock, TX
Kayman Came to fix my downdraft blower. Arrived on time, able to get it all fixed and gave a great explanation of what went wrong. All great
Great service
Luis - Buda, TX
Great service!
Jennifer - Georgetown, TX
great service, Friendly and knowledgeable
Stephen -
Great Service
Kel - Killeen, TX
Great Service!
Raj - Leander, TX
The Customer Service team as well as the Service technician were super helpful, pleasant, professional and very thorough. The tech explained the problem with the appliance and what they did to fix it. Overall very satisfied with the service experience and would highly recommend.
Jacob is great!
Nathan - Austin, TX
thanks
Dan - Robinson, TX
got my washer going in know time
Bruce - Kyle, TX
would use them next time if Ineed
Very friendly
Darla - Bee Cave, TX
Great Service
Connie - Georgetown, TX
Tyler was fantastic! He came, diagnosed the problem, was able to order the parts then returned in a few days and fixed the problem. Will continue to use this company.
Whirlpool dispense
Michael - Round Rock, TX
Tech was very thorough and professional had up up and running in no time, excellent service!
Very helpful and efficient. Explained everything they did and followed all COVID-19 precautions. Thank you guys!
Sharon - Leander, TX
Great work!
Good service
Norma - Florence, TX
item under warranty so no cost this time. Technician was friendly and knowledgeable and came prepared with Covid protection. Knew exactly what was wrong with item and only took a few min to fix.
409 persimmon Pass
Jd - Fischer, TX
5 stars for the last Tech that came to fix our Microwave. The issue was a piece of tape hitting the fan. The 2 previous techs just decided it was a fan motor and didn't investigate far enough. This caused us to wait almost a month and stay at home waiting for a tech that wasn't necessary.
Knowledgeable Tech
Alex - Belton, TX
Great Service
Hai - Cedar Park, TX
Came on holiday and fixed 100%
Roberta - Austin, TX
on-time, on holiday, left perfect, very friendly too
Great services
Mina - Georgetown, TX
Replace doors in 1/2 hour
Excellent. On time, explained what was being done,checked everything not just the damaged valve. Outstanding
Jan - Austin, TX
See above,,,,,,,,excellent
Great service
Brenda - Georgetown, TX
Clif was so professional and prompt. My washing machine is perfect again. I can always count on y’all for all my appliances! Good job!
Great Service
Brian - Belton, TX
This was a great service experience. Al arrived on time and was very nice but professional. He quickly diagnosed our issue and explained to us what was going on so that we could understand.
Excellent service and very knowledgeable technician
Charlene - Austin, TX
After 2 terrible experiences with another company Service Express came in and properly completed the Maytag washer repair with ease. They were on time, very professional, and they had all the parts needed. I would definitely use them again!
Owner
Andre - Lakeway, TX
Great service
Awesome Team
Lori - Georgetown, TX
The techs who showed up to address my concerns were thorough and explained to me the process they went through.
Great Guy
Cameron - Waco, TX
Nice individual. 330 for a 5 minute fix....but that’s my fault. 5 star service.
Excellent
Lillian - Austin, TX
Matthew was thorough, kind, courteous, and went above and beyond to make sure the problem was fixed! Amazing work.
Professional service.
Marsha - Cedar Park, TX
He was professional, handled the job quickly and efficiently.
Great service
Steve - Jonestown, TX
The office provided updates with shipments from Whirlpool and Lou was respectful and knowledgeable with our repairs. Appliance Express is a first class outfit.
On Time and Complete
Robert - Leander, TX
Broiler replacement
Robert - New Braunfels, TX
Great job!
Great
Becky - Blanco, TX
great service
Eva - New Braunfels, TX
Noah arrived as scheduled and fixed my dishwasher.
Okay service
Katelyn - Austin, TX
Great service!
Mikala - Temple, TX
Al was absolutely wonderful! He was thorough and extremely nice.
Great, Professional Service
Bonnie - New Braunfels, TX
Got phone calls and appreciated the level of communication prior to service. Technician was prompt and took care of the problem with no issues!
Excellent experience
Patricia - New Braunfels, TX
Fixed it right the first time
Anne - Austin, TX
Was able to schedule service quickly. Arrived on time and fixed problem right away. No complaints
Quick repair
Brenda - Austin, TX
Great service
Stephanie - Austin, TX
Friendly efficient
Terry - Buda, TX
Ali
Ali - Jarrell, TX
Very professional and timely service
Great Technician
Tom - Pflugerville, TX
Technician was very knowledgeable and informative. He provided updates on his arrival and was able to provide me with comprehensive information to make an informed decision on how to proceed ahead regarding our washing machine.
Very knowlegeable
Barkely - Austin, TX
service on my oven
Lesle - Granite Shoals, TX
Superb customer service. Friendly, respectful, informative, and above all qualified to solve my issue.
Excellent service
Vicky - Georgetown, TX
PROFESSIONAL AND PLEASANT
Dr. E. - Georgetown, TX
Tommy O was the technician to replace light bulbs in my over-the range microwave. Several qualities affirm him: on time, professional in action and grooming, courteous, and precise with his task. Definitely an asset to Appliances Unlimited!
Best Service guy we ever had!
Edward - Georgetown, TX
Tommy O. was wonderful. Very personable. Explained what he was doing and listened to us! He showed us the problem and told us how he was going to fix it. He spoke very highly about Whirlpool and we were impressed. Thanks Tommy O. It was a pleasure to meet you.
Great Service!!
Nathan - Bastrop, TX
Great service.
Susan - Georgetown, TX
Our tech was awesome. He answered all our questions and was very knowledgeable. We would definitely use them, again!
Great service, quick and knowledgeable
Valsaraj - Austin, TX
Friendly, helpful, competent service
David - Meadowlakes, TX
I could not ask for a more responsive, helpful, or friendly service experience. The problem was identified, fixed, and explained.
perfect
Brian - Round Rock, TX
Appliance Express is very attentive and fixed my Whirlpool refrigerator the first time they showed up, no wait for ordering parts.
Washer Error Code
Susan - Austin, TX
On time, professional, great expertise,- ran full diagnostics and fixed the problem
Quick, Professional Service
Marcus - Bastrop, TX
Refrigerator
Sami - Austin, TX
Terrible service
Elizabeth - Round Rock, TX
Horrible
Very pleased!
Norton - Lakeway, TX
Brandon was efficient, courteous and professional. He quickly determined what the problem was and rapidly corrected it. Please inform Lowes that Appliance Express is far superior to any other company they have worked with to deal with warranty issues.
Great service and a good guy
Debra - Georgetown, TX
great service
Debbie and Terry - Pflugerville, TX
Very respectful
Great Workers
William - Waco, TX
The workers who have come into the home have been great!
Not meeting expectations
Karsten - Austin, TX
They did not address all of the issues filed in the warranty claim and the service technician used our bathroom and stunk up the whole first floor of our house! Called to get the remaining item fixed and was instructed that I have to submit a new claim. Should be with you’ll to resolve since you didn’t fulfill the original warranty claim...not the customer.
Self clean malfunctioned
Samuel - Lakeway, TX
Jacob was very professional at his job. I asked him several questions and he took the time to let me know what he was doing
Extremely Knowledgeable
Rusty - New Braunfels, TX
Great service!
Nathan - Austin, TX
Noah is a great technician
Denise - New Braunfels, TX
Well trained
Great Service, super helpful!
Jose - Pflugerville, TX
repair
Kevin - Georgetown, TX
Robert
Robert - Lampasas, TX
Alvin was great. He was professional, courteous and knowledgeable about our appliance.
Great service. Very professional and friendly.
Susan - Austin, TX
David is smart, professional, courteous and friendly.
Professional
Emil - Georgetown, TX
Quick Professional Service
Arjun - Austin, TX
Definitely Recommend them, I was still on warranty coverage period so the service was covered by warranty.
Great Service
Gordon - Cedar Creek, TX
Prompt knowledgeable Andy is an asset to Appliance Express.
good job
Citadel - Austin, TX
great job
Great Service
Stacie - Liberty Hill, TX
Great!
Vivian - Lakeway, TX
Professional/courteous and very informative! On Pricing below...we are still under warranty so I will rate it a 5.
Great Service
Joanna - Round Rock, TX
Arrived on time and professional.
Jennair Repair
Waco Homeowner - Waco, TX
Service person was knowledgeable, friendly & professional. Company needs to buy the guy a pair of pants that fit and a sturdy belt to hold them up!
Amazing person came in my house
Matt - Austin, TX
Great guy
Short
Jody - Leander, TX
Great Service
Good service, very informative !
Eydie - New Braunfels, TX
Answered all my questions. Very good communicator!
Great Service Lou
David - Lago Vista, TX
Lou did a great job of explaining what happened and how to use the washing machine. Great Job!!! Thanks
Fast and Friendly!
Joanne - Austin, TX
Thanks for coming to my house and fixing my microwave with lightning speed! With other companies in the past I had to wait forever for an appointment day, AND during an extended appointment window.... Not with these guys!
Great service
Carol - Georgetown, TX
Professional and on time!
Katherine - Round Rock, TX
Appliance Express has serviced our various appliances for many years. Every experience has been great! David was on time, polite and explained very clearly what the issue was with our refrigerator. Thank you!
Great service. Friendly and fast.
Tamira - Leander, TX
Excellent service
Howard - Austin, TX
Very responsive
Great, knowledgeable service
Randy/Julie - Round Rock, TX
Diagnosed, explained, and provided suggested best practices to solve the reported problem. Shared personal experience related to the appliance which added to his credibility.
Great Service
Michael - Spicewood, TX
Service was completed very quickly. The technician was friendly and thorough!
Chris
Christopher - Lago Vista, TX
Lou performed a great service, and has our cooktop working like it should have from day one. Much appreciated!
Polite, On Time & Washer Fixed!
Amanda - Round Rock, TX
The gentlemen that arrived to service our washing machine was careful to take precautions - using mask and foot coverings and at our request entering laundry room through the garage. He asked a few questions and ran diagnostics. Voiced what he thought the problem was and then showed me the part and explained the part failure. Washer works great and he tidied up so well I would never have known there had been any work done. Very pleased with the service provided by the repairman.
Help with whirlpool freezer
Kim - New Braunfels, TX
Easy to work with, great service
Ice make frozen up and freezer door not shutting
Timothy - Hutto, TX
Technician acted like he knew was he was doing but when he left and my wife came home and retried the icemaker it was not dispensing ice. Tried next am still not dispensing ice. Having to call another technician back out - frustrated.
Larry Hatfield
Larry - Georgetown, TX
Very good
Pamela
Pamela - Bastrop, TX
Everything was perfect.
Great Service
Sally - Georgetown, TX
Micro/Oven UI Replacement
Sam - Georgetown, TX
Jonathan and the Intern were very efficient. In and out in probably 15 minutes. This was a Whirlpool issue. They provided faulty parts. Pulte needs to get rid of Whirlpool appliances,
Great service
Elena - Buda, TX
Tech’s were super friendly and professional. They were efficient with their time and cleaned up their workspace. Thank you!
Great Technicians
Rent-A-Center - Bastrop, TX
Guys were professional, quick, and efficient! Took a couple of trips but I know the service was done right!
Service was excellent. Tech was friendly and completed the service quickly and perfectly
Hank - Georgetown, TX
great professional
Mary - Killeen, TX
no problems with my service call trust them completely
Sherry
Sherry - China Spring, TX
Great Service Super Technician
Bad experience so far
Balaji - Austin, TX
Even after 3 visits the problem has not been fixed yet. Very very disappointed. Maybe 4th time is the charm?
Great service
Tara - Andice, TX
Lou was very professional & kind during his refrigerator service! He did an outstanding job and fixed our ice maker problem. He took the time to show and explain what was going on and was an all around nice guy! If definitely have him back to work on other appliance issues if we need servicing.
Adjust Dishwasher
Tedra - Austin, TX
Great a service With Cliff
Betty - Nolanville, TX
Cliff is knowledgeable and fixed our refrigerator problems. Thank you for your professionalism.
Prompt service
Kishore -
Spot on!
A Consummate Professional
Stanton - Austin, TX
Mr. Cantu is by far the very best technician to visit our home to repair one of our appliances. He listened carefully to my description of the problem and after a few confirming questions pinpointed the problem and went right to work. He had all the tools he needed for the service and after removing the defective part, as he showed it to me, he told me the most likely cause. He quickly reassembled the appliance and completed the billing process. He was very friendly throughout the service call. I will welcome him back and recommend him to anyone.
Very pleased with the technicians.
Larry - Leander, TX
Both technicians were very knowledgable, got our dryer repaired, had parts needed with them and gave advice on routine upkeep.
Amazing customer service
Caliza - Cedar Park, TX
Great Service
Terri - New Braunfels, TX
Always so friendly
Tangela -
Great service
Katrina - Mount Calm, TX
Great service
Renee - Austin, TX
Good service, professional staff
Michael - Temple, TX
The problem was quickly identified and resolved.
Rueben
Rueben - Austin, TX
Leslie
Leslie - New Braunfels, TX
This company was provided through my warranty on my kitchen appliances
Great service
Pat - Georgetown, TX
On time ,knowledgeable.
Great service, good attitude
Monte - Hewitt, TX
Excellent service from Richard & Appliance Express
Clarence - Luling, TX
Richard was quick and accurate on diagnosing our washing machine’s problem. He had the needed parts on board and made the necessary repairs quickly. My wife was happy that her machine was repaired.
Great service
Kelly B - Kyle, TX
Our tech was very knowledgeable and friendly. He knew exactly what was wrong and how to fix it. Thank you for the great customer service it is so hard to find these days. I would definitely recommend using appliance express.
Great service
Mike - Georgetown, TX
Tyler was on time and communicated what his findings were and was able to repair promptly.
Lou is great
Cathy - Leander, TX
Great and fast service!
Nicole - Leander, TX
NO SHOE COVERS
Deborah - New Braunfels, TX
THE YOUNG MAN WAS VERY PLEASANT, FRIENDLY AND KNEW WHAT HE WAS DOING AND DID IT QUICKLY. I HAD ANSWERED THE COVID QUESTIONS WITH YOU AND THERE FORE ASKED WHEN HE WALKED IN WHERE HIS SHOE COVERS WERE ; HE SAID HE WOULD GETBTHEM WHEN HE BROUGHT HIS TOOLS IN, BUT HE DID NOT
Relate
Ryan - Liberty Hill, TX
Great costumer service but the issues still not fixed
Richard
Richard - New Braunfels, TX
Great service
Great service
Matthew - Austin, TX
On time and followed the warranty
service very knowledgeable service.rep solve my problem.
Roy - Austin, TX
Professional experience clean , courteous knew what he was doing great service. great experience.
Refrigerator Repair
Sandra - Leander, TX
Great technician
Howdy - Lago Vista, TX
They are expensive at $140 to diagnose and it’s the only whirlpool warranty service company in the area, but the technician “Lou” was great and professional. Ten years ago this same company was $50 to diagnose. Parts were covered by KitchenAid, if not, it would have been a disappointing experience being this high dollar dishwasher is only 3+ years old when the spray pump failed.
Fast service
Jamie - Austin, TX
Leo came and quickly fixed what was wrong. He even gave me some tips on how to keep our oven clean when I asked for some advice! Super nice and professional.
Great service
Malinda - Georgetown, TX
So friendly
Jeremiah - Leander, TX
Lou has been out multiple times and is very friendly and knowledgeable. He has made sure to explain his process and and answer any questions i have had. I appreciate all of his hard work.
Great service company
Wendy - Austin, TX
Really appreciated the timeliness and expertise shown by my representative. Problem Resolved quickly and to my satisfaction.
Great service
Cliff - Leander, TX
Great Service
Quinette - Austin, TX
Very Nice Workers
Great Service
Jane - Austin, TX
Philip
Philip - Round Rock, TX
The service tech did I a great job! He was knowledgeable, prompt & professional. Thanks. The notification/service confirmation process needs work. I received multiple texts & calls, even after I responded.
Great service!
Natalie - Austin, TX
We had a great experience with the Technician. He provided me helpful info for future troubleshooting. Very nice and helpful!
Great service
Thomas - Austin, TX
Richard P.
RANGE KITCHENAID KESS907SSS02 Arrived onsite for the range not working. During testing found that there is good voltage going found that the UI is not working. Will need to replace both controls. Ordering parts and office to schedule. ; ordrng 1 WP9760889 (latch)
Robert J.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on job to replace previously diagnosed parts. After replacement test operation. No leaks detected at time of service.
Leonardo C.
DISHWASHER KITCHENAID KUDS01DJSS0 Arrived on site to test unit for unit not heating. Test unit and found heating element coming on. Showed customer hot to turn heating on job complete.
Tommy O.
RANGE WHIRLPOOL WFE525S0JS0 Arrived onsite for door stuck locked. Found latch bar had fallen off track. Removed both door latch and made sure all was on track. Tested unit all tested good. Job Completed.
Tommy O.
RANGE WHIRLPOOL WFE525S0HS1 Arrived onsite for door not closing properly. Upon arrival found both hinges damaged replaced hinges. Tested door all tested good.
Kayman B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived onsite for refrigerator with interior light not working. Upon inspection I confirmed the RC lights out as well as the FC light. I replaced the FC light and that restored power to all the RC lights. Job complete.
Robert J.
DRYER WHIRLPOOL WED8800YC0 Arrived on job to reverse door swing. After replacement test operation.
Scott M.
DRYER WHIRLPOOL WED560LHW1 Arrived on site for dryer making a lot . Found blower wheel broken . Will need to replace wheel. Please call to set return .; saved tckt
Noah D.
REFRIGERATOR WHIRLPOOL WRT311FZDB "Arrived on site to inspect fridge for not cooling lower sections, upon inspection found the evap fan stopped and ice surrounding upper evap lines, replaced motor and it started, tested thermistor and found the sensor open, tried to rewire with one I had extra, no change to ohms, ordering wire. Office to reschedule ; ordrng 1 W10384183 (THERMISTOR )"
Andy B.
REFRIGERATOR WHIRLPOOL WRT318FZDB02 Arrived on site for refrigerator condensation in RC. Upon arrival customer informed that issue is food freezing in RC. Found improper air flow due to evaporator cover. Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W11024683 (cover-evap)
Jonathan M.
DISHWASHER GE GDWT308V00BB Arrived on site for a dishwasher that is not filling with water and has door damage. Inspected unit and working. Found door damaged appeared to be some of the plastic bubbling around the vent and appeared to be cosmetic. Tested unit and her normal operation and unit filled and ran as designed. Tested unit two other times to ensure unit is going and unit worked properly. Checked drain hose and found drain hose running uphill into the garbage disposal. Advise customer that it is possible whenever they are running water down their sink that it is backfilling into the dishwasher and causing the unit not to fill because it already had water in it. Advise them to adjust their drain hose to go downhill into the garbage disposal and unit is working as designed. Call complete.
Jimmy J.
RANGE AMANA AGR5330BAS3 Arrived on site for damaged range. Upon inspection found there was not any damage but just the gap between the range and UI. This area is just the gap where the oven vent protrudes from the top to allow heat to escape. Upon further inspection found the bottom oven assembly was bowed. Ordered new bottom oven assembly for installation next week. ; ordrng 1 W11098799 (bottm-oven)
David S.
REFRIGERATOR AMANA ASD2275BRB01 Arrived on site for fridge leaking. I inspected the unit and work area. I found the freezer bottom full of ice and the drain tube clogged. I cleared the ice and cleared the restriction from the drain tube. I also found the crisper draw broken and unusable. I am ordering a crisper draw WPW10178772 to complete the repair . Office will reschedule part is showing expart. ; ordrng 1 WPW10178772 (pan-crispr)
Brandon C.
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on site for customer complaint of dent in front panel, ordering panel. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11024139 (DONT PANEL)"
Lou S.
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop issues. Upon further inspection, I attempted to test the burners and no gas come on and the ignitors didnt arc. When I pulled the drawers out from underneath the unit, I found the gas line and regulator in the top drawer and the unit mounts in the bottom drawer. When I went to install the gas line/regulator, I find the manifold stem where the regulator attaches, was broken. I am ordering the manifold and mounting screws and scheduled return service No gas leaks detected during service.; ordrng 1 W10594394 (manifold) and 4 WP7101P062 (WP7101P062)s"
Jonathan M.
DRYER WHIRLPOOL WED6620HC1 "Arrived on site to install previously diagnosed parts. Inspected unit and work area. Tested voltage going to the dryer and found 120 V going from L1 to neutral, but 7 V going from L2 to neutral and 81 V going from L1 to L2. I advise the customer that their issue appears to be an electric pressure you into having an electrician come to fix the outlet or breaker. Call complete."
Jonathan S.
WASHER WHIRLPOOL CAM2742TQ2 "Arrived n site for washer intermittently spinning and leaking. Inspected unit and work area. Found major rust buildup on gear case. Found signs of water leaking from drain pump. Performed diagnostics and tested operation. Found unit spinning at time of service. Will need to replace gearcase, coupler, basket drive and coupler.
Leonardo C.
OVEN WHIRLPOOL RBS305PVS03 Arrived on site to test unit for unit not heating due to oven turning off. Test unit and found sensor not plugged in all the way making unit not being able to read temp. S3cured sensor test unit and unit test good no charge job complete.
James C.
WASHER MAYTAG MAV5758EWW Arrived on site and tested operation. Found all functions test good and unit operating properly at this time. Unable to determine exact part that caused drain issue. Job complete
Al R.
MICROWAVE WHIRLPOOL KMBD104GSS01 Arrived on site to install previously ordered part.Removed and replaced the damaged tray.Job complete
David S.
DISHWASHER MAYTAG MDB8959SFZ4 "Arrived on site for dishwasher no starting. I inspected the unit and work area. I found the UI unresponsive. I power cycled the unit and found the UI working again. I entered diagnostics and found fault code F5E1 door switch stuck open, F2E2 UI unresponsive. I gained access to the door latch and replaced with new. I ran the unit through a diagnostics cycle and the unit operated as designed. The unit will need a new control UI W10910626 to complete the repair, as the UI is intermittently failing. The part is showing to be an expart. The office will reschedule when we have an eta on the part. ; ordrng 1 W10910626 (panel-cntl)"
Kayman B.
COOKTOP KITCHENAID KCGD500GSS00 Arrived onsite to install previously diagnosed parts. I installed the manifold valve and switch harness. I tested unit and its working as designed at this time. No gas leaks detected during time of service. Job complete.
Kayman B.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived onsite for safety call gas leak on slide on range. Upon inspection I found the gas company had tagged the valve under the cabinet and put a paper on the cooktop stating do not use and hat the LF and RR burners were leaking . I turned the gas to the on position at the valve under the cabinet when I arrived I called techline to assist in finding the gas leak. With none of the orifices showing a leak with my bubble solution techline advised me to speak with safety to see if they want me to find the leak. ; ordrng 1 GASLEAKDETECTOR (GAS LEAK DETECTOR )
Andy B.
REFRIGERATOR WHIRLPOOL WSR57R18DM02 "Arrived on site for refrigerator hinge issue and unit making still making noise. Removed failed hinge and replaced with new. Checked unit for noise, compressor and fans run with no abnormal sound, found condenser coils rubbing making noise. Made needed adjustments. All operations are normal. No water leaks present at time of service."
Chase S.
REFRIGERATOR KITCHENAID KFIV29PCMS02 "Arrived on site to repair refrigerator for not cooling properly and no ice production. On arrival found RC temp at 42 and RC temp at 12. Sealed system pressures were 110 PSI on the high side and a 12' vacuum on the low side. All fans were running and no signs of dye were found anywhere on the unit. Decided to add refrigerant to get unit to proper pressures and replaced pantry UI. Advice customer to give unit 48 hours to reach temperatures and sea ice production. It appears that there may be a very small refrigerant leak somewhere in the system that is not visible but we will need to give unit time to see how it responds. No water leaks present after repairs, job complete"
Leonardo C.
DISHWASHER WHIRLPOOL WDT790SAYM2 Arrived on site to replace sump and motor. Replaced motor test unit and unit working correctly no leaks present Job complete
Leonardo C.
DISHWASHER WHIRLPOOL MDBH949PAW3 Arrived on site to test unit for not washing. Test unit and foundunit getting plenty of water in and plenty of pressure. Could not duplicate the problem. Job complete
Al R.
OVEN WHIRLPOOL WFG320M0BW2 "Arrived on site and tested the levels of carbon monoxide and levels in the unit were within range of state standards.Unit back panel was also secured to unit as designed.Tip bracket was dropped off
Noah D.
OVEN WHIRLPOOL WOD77EC0HS01 "Arrived on site to inspect oven for not heating correctly, upon inspection found the model and setup on a combo oven, changed setup to double oven. Complete"
David Z.
WASHER WHIRLPOOL WTW4800XQ2 "Arrived on site to diagnose washer that was not washing clothes and had almost overfilled, blinked lid lock light. Put in diagnostic mode and found errors for stuck key and basket speed sensor. Found gear case almost locked up. Tried and freed the gear case, but on diagnostic mode it sounds like a freight train. Unit needs a new gear case and control.
Jonathan M.
DRYER WHIRLPOOL WHD5090GW0 Arrived on site for a dryer that would not dry clothes. Inspected unit and work area. Tested voltage from the wall at the terminal block and found 120 V going from L1 to neutral and L2 to neutral but only 16.14 V going from L1 to L2. I advise the customer that her issues and electrical one and that shell need to have an electrician come and fix her plug or breaker. Unit is working as designed.
Clif L.
RANGE WHIRLPOOL WEG730H0DS50 Arrived on site to diagnose a range with a loose valve assembly. Found left front burner valve shaft screws loose. Tightened valve screws and tested unit. Found all is functioning properly at this time. No gas leaks were found at time of service.
Lou S.
MICROWAVE WHIRLPOOL WMH31017HS6 "Arrived on site to inspect microwave door damage. Upon further inspection, I found a small dent in the upper left corner of the door. I removed and replaced the door and tested. Unit is operating as designed.
Jonathan S.
RANGE THERMADOR PRD486WDGU/01 Arrived on site to install previous diagnosed parts. Removed temp display and installed new. Found harness was for the digital displays. Assembled unit and tested operation. All tested good.
Lou S.
COOKTOP WHIRLPOOL WCG55US0HS00 "Arrived on site to inspect cooktop flames. Tested all burners and all flames were good. Customer complaint is that it takes too long to cook due to the grates sitting too high. I contacted techline ad spoke to Andrew and advised of the complaint and my findings. Andrew advised that the flames are proper height and the grates are the only ones that c with the unit. He provided file #7728836549. I advised my customer that the unit is operating as designed, and there are no other grates for the unit. No gas leaks detected during service, job completed."
Richard P.
WASHER MAYTAG MVWC415EW0 "Arrived onsite for the washer not spinning properly. During testing found that the washer is outside under the house. Found error code for motor speed fault. So found that the washer is not leveled sitting on cement blocks. Will need motor,belt , capacitor. Ordering parts and office to schedule. Took pictures of location of washer.; ordrng 1 AUTHORIZATION (AUTHORIZATION NEEDED FOR REPAIR ) and 1 W10832724 (drive motor) and 1 W11395618 (CAPACITOR ) and 1 WPW10006384 (drive belt)"
James C.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 Arrived on site and tested operation. Inspected for air leaks and found none. Inspected ice maker and found ice maker has jammed up and several ice cubes have gotten stuck above ice maker. Installed new ice maker due to failure and tested operation. Unit tests good. Job complete
Noah D.
VENTHOOD UNKNOWN WVU37UC6FS0 "Arrived on site to inspect venthood for not turning on, will need motor to fix issues, w/o on motor, ordering motor and rescheduled .; ordrng 1 W11099715 (MOTOR)"
Noah D.
MICROWAVE GE JVM3160DF4WW "Arrived on site to inspect microwave for a broken handle, replaced handle with new one provided by customer. Mounted all parts and checked for issues. No issues found. Complete"
Noah D.
OVEN WHIRLPOOL WOS11EM4EB01 "Arrived on site to inspect oven door for not being correctly aligned, replaced inner piece of oven door, found the gap changed and was aligned correctly, checked for all other issues, installed nameplate . Compete"
James C.
WASHER MAYTAG MVWB955FC1 Arrived on site and tested operation. Found unit will fill with hot water but no cold water. Verified proper water supply to valves. Unit has failed valve body. Tested drain pump and found to be good. Unit was not a bale to fill for rinse cycle causing cycle to end. Office to schedule return services ; ordrng 1 W11188329 (valve)
Tyler G.
WASHER WHIRLPOOL WTW4955HW1 Arrived on site for washer not advancing through cycles as it needs to. Upon arrival I checked units error code section of diagnostics and found no codes present indicating any hardware/software failures. I ran a manual and automatic tests on unit and still no signs of issues occurred. I then ran a quick wash and was eventually able to verify that the main control at random points in cycle would flicker and caused a miscommunication issue. I replaced main control and reset unit to its factory setting. Unit now working as designed no leaks before during or after repair. Call complete.
James C.
REFRIGERATOR WHIRLPOOL WRS322FDAW04 Arrived on site and tested operation. Found fresh food lights dim and flickering. Found freezer light completely out. Tested module and found failed diode.Installed new module and tested operation. Unit tests good. Job complete
Robert J.
WASHER WHIRLPOOL WFW5620HW0 Arrived on job for complaints of leaks. Found drawer leaking and slide for load and go drawer damaged. ; ordrng 1 W11321012 (SLIDE) and 1 W11465532 (DRAWER )
Paul R.
WASHER WHIRLPOOL WFW94HEXW2 "Ah-arrived on site to test washer for f6e1 error code. Found none of the motors running, found burnt MCU. Replaced MCU and tested unit, unit works good. Advised customer to replace his hoses. His hot water hose was corroded and leaking. Customer said he knew and would replace hoses. Took pic of hoses. Job complete."
Brandon C.
REFRIGERATOR WHIRLPOOL WRT318FZDM05 "Arrived on site for customer complaint of unit not cooling, found sealed system leak, compressor running, not cool in either compartment. Ordering g compressor, evaporator, drier, and valves. ; ordrng 1 CNOTE (SS TECH) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 W10913906 (coupler) and 1 W11103612 (EVAPORATOR ) and 1 W11135151 (COMPRESSOR ) and 1 WPW10143759 (dryer)"
Lou S.
OVEN WHIRLPOOL WOC54EC0AS03 "Arrived on site to inspect wall oven/MW combo oven light not turning off and unit not heating. Upon further inspection, I placed unit in diagnostics and and found no error codes. I attempted to test in Bake mode, but the element did not come on. The broil element came on in preheat. I tested voltage at the control to the element and got 0V. Unit left with power off for safety. order the main ACU & console along with CNOTE-LSO FOR TRAINING"
Robert J.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on job to replace handle. After replacement test operation.
David S.
RANGE IKEA IES790GS0 Arrived on site for oven display not working. I inspected the unit and work area. I gained access to the junction and found L2 shorted out and separated from Junction. I will have to order the main harness to complete the repair. The office will reschedule the part is an expert.; ordrng 1 W11134665 (harns-wire)
Scott M.
WASHER WHIRLPOOL WFW560CHW1 "Arrived on site for shaking washer .found shipping bolt ( just one ) was left in unit . Removed bolt ,ran diagnostics all checked normal . NO water leaks detected at time of service . Job complete ."
Richard P.
MICROWAVE JENN-AIR JMW3430DP02 Arrived onsite for the oven microwave not working. During testing found that error code F1E6 for generation error. Found that the magnetron was burnt and no good. Replaced mag and inverter board. Microwave tested good. Complete
Jonathan M.
OVEN WHIRLPOOL KODE500ESS04 Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced both wire harnesses and tested unit. Unit still flash the F1 81 code immediately upon turning the unit into a bake on the upper oven. Tested lower oven and had the same result. I called Techline and spoke to Scott SR# 7728495948.
Richard P.
ICE MACHINE WHIRLPOOL GI15NDXZS0 Arrived onsite for the ice machine not making ice. Ran diagnostics and found that the grid cutter is broken causing the issue. All other functions tested good. Replaced grid cutter and ice machine tested fine.
Jonathan M.
DISHWASHER WHIRLPOOL KDTE334GPS0
Tyler G.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 Arrived on site for refrigerator not cooling properly on the freezer section upon arrival I took tips of the freezer and found that it was sitting around 2.4° and I checked the frost pattern of the freezer and found that the frost pattern was perfectly even it was not too thick or too thin. The fresh fruit side was also registering right at 37° indicating that it was also OK and I did not see any unusual for us patterns in that side as well. I ran multiple diagnostic test on the freezer and refrigerator thermistors and could never get them to fail. I did fine however that the unit was set to an adaptive cool setting and found that occasionally the defrost heater was being turned on prematurely I went ahead and replace the main control you why in order to prevent the unit from going to defrost too soon and I also set the new UI to a standard eight hour defrost to ensure that the units cycles properly through its cooling in defrost mode. Unit now wor
Brandon C.
WASHER WHIRLPOOL WFW5620HW2 "Arrived on site for customer complaint of load and go missing, found this model only has one load in go feature, informed customer this is normal design, unit tested good."
Leonardo C.
DISHWASHER KITCHENAID KDTE334DSS0 Arrived on site to test unit for unit not draining. Test unit and found glass stuck in drain motor. Removed glass test unit no leaks present and unit draining correctly job complete
Tommy O.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 "Arrived onsite for refrigerator not cooling. Found voltage was good polarity was good. Control was good unit was being told to cool. Both fans were running. Found evap not receiving any refrigerant, ordering silt system repair. Office to reschedule.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (SILT SYSTEM REPAIR ) and 1 TJ90SF8404 (ACCESS VALVR) and 1 W10507884 (COMPRESSOR ) and 1 W11256565 (EVAP)"
Kayman B.
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for microwave oven combo doing weird things like stopping mid bake and showing error codes that can only be cleared by cycling the power. As well as not syncing with touch and the microwave timer starting on its own. Upon inspection I found stored error codes for low fan speed and microwave relay. In diagnostics I went through the component activation and I found that when I tried to activate the microwave light it would turn on the fan. On fan activation in high speed the fan sounded whirling and not consistent. I also noticed the right side interlock felt very weak when closing the door. I was able to recreate the touch syncing issue as well. I am ordering Blower (W11248652) console (W11297728) and returning with the main control, micro control and interlock. . ; ordrng 1 W11248652 (blower) and 1 W11297728 (console)"
David Z.
REFRIGERATOR WHIRLPOOL GSF26C5EXY00 "Arrived on site for refrigerator overcooking refrigerator compartment, and no water dispensing. On arrival found items in the RC completely frozen over. Ran test 3 to test diffuser, and found air constantly coming through. Removed diffuser and found the diffuser door broken allowing cold air to pour out. Replaced diffuser and ran test 3. Door is now properly opening and closing. Advised to let RC thaw out for 25 hours to allow reservoir to unfreeze. Call complete."
Kayman B.
DISHWASHER KITCHENAID KDTM354DSS5 Arrived onsite to install previously diagnosed parts. The vent assembly didnt make it in my parts this morning but I installed the main control and console.. ; O-emld tckt
Kayman B.
REFRIGERATOR KENMORE 106.5112921 Arrived onsite for refrigerator no cool in both compartments. Upon inspection I found the compressor and fans off. I accessed the back of the unit and checked voltage to the compressor and there was none. I then accessed the control in the RC and tested voltage at the thermostat and got 123Vac after wiggling the connectors and re securing the control the compressor and condenser fan both kicked on and began cooling.To replace the thermostat and control. Job complete.
Tommy O.
REFRIGERATOR WHIRLPOOL WRF555SDHV03 "Arrived onsite for refrigerator freezing food in back. Upon arrival found fridge was overloaded in back compartment, spoke with customer on ventilation and loading. Also spoke with customer on a few other whirlpool products such as using rinse aid for dishwasher. All tested good. Job Completed."
Jacob S.
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for unit not drying clothes. Tested unit. Unit is working as designed. Let customer know there is an issue within the wall side of the dryer duct. Need to call another company to go and clean the dryer vent through the wall. No issues at this time. Job complete
Brandon C.
WASHER WHIRLPOOL WFW9750WL01 "Arrived on site for customer complaint of unit shaking during spin cycle, I removed bottom panel, all shocks tested good, found problem to be with load size/off balance loads, unit tested good."
Robert J.
WASHER WHIRLPOOL WTW8800YC0 Arrived on job for complaints of lid not opening. Found damaged hinge. After replacement test operation. No leaks detected at time of service.
Jimmy J.
DISHWASHER WHIRLPOOL WDT710PAHB1 Arrived on site for no power to dishwasher. Could not get the UI to turn on. Checked voltage from control to UI and tested good. Inspected junction box and tested good. Tested outlet for power to dishwasher and tested good. Replaced control and UI still didnt come on. Ordered UI to install on next visit. Kept pump and motor on the parts list for next time just in case the pump and motor are bad too. ; ordrng 1 W11116422 (panel-cntl)
Matthew Z.
WASHER WHIRLPOOL WFW86HEBC1 Arrived onsite for washer not powering on. Verified 120vac at the wall but could not access the back of the unit (stacked). Need 2 man to access and diagnose. Office to reschedule. Returning with previous 3 parts and ordering main control and UI. . ; ordrng 1 W10635637 (panel-cntl) and 1 WPW10635844 (cntrl-elec)
Robert J.
FREEZER WHIRLPOOL WZF34X20DW01 Arrived on job to replace door. After replacement test operation. No leaks detected at time of service.
Matthew Z.
DRYER WHIRLPOOL WED5000DW2 "Arrived onsite for dryer not heating. Tested unit and found open thermal fuse. Replaced thermal fuse, tested unit and unit is functioning properly. Job complete."
David Z.
OVEN WHIRLPOOL WFG320M0BB Arrived on site to diagnose range not heating up. Customer told me it gets a warm but not hot. Found unit is a gas range and gas line is not hooked up in the house yet. All beta is coming from igniter. Customer thought the range was electric and gas. Advised its purely gas and they can not use it till gas is hooked up. All is working as designed. Call complete.
Jacob S.
DRYER WHIRLPOOL MED5500FW0 Arrived onsite for unit not heating. Tested unit. Found that unit is not heating. Upon investigation found that heating element was no good. Replaced heating element. Tested unit. Unit test good. No issues at this time. Job complete.
David Z.
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site to follow up on ice machine not making ice. On arrival unit was completely dead. Found power going into external drain pump, but not to control. Replaced external drain pump and also the control, since unit was not kicking on at all prior. Retested and unit had already started making ice immediately after power up. All is now working as designed. Call complete."
Robert J.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of gasket damaged. Found the gasket seal good. No leaks detected at time of service.
Jonathan S.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for refrigerator it making ice. At time of service ice bin was full. Customer stated that it started making ice night before service. Cycled ice maker and found all operating as designed. All tested good, no water leaks detected."
Matthew Z.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived onsite to replace previously diagnosed parts. Replaced rack wheel. Tested unit and unit functioning properly. Customer had additional complaint of control panel not functioning correctly. The cycle selection does not function. Will need to replace main control. Ordering panel just in case. Office to reschedule ; ordrng 1 W11087226 (control elec) and 1 W11095590 (console)
Paul R.
WASHER WHIRLPOOL NTW4516FW3 "Arrived on site to test unit for latch not working. Put unit into manual diagnostics and verified latch is not engaging. Replaced latch, tested unit, unit works good. Unit was not connected to water. Job complete."
Jimmy J.
RANGE AMANA AER6603SFS2 Arrived on site for oven not heating properly. Installed previously ordered parts to replace the faulty diagnosed parts. Preheated oven to ensure operating as designed. Tested good. Job complete.
Paul R.
OVEN WHIRLPOOL WFE320M0ES2 "Arrived on site to test unit for door not shutting good. Found loaded hinge damaged. Replaced hinge, tested unit, unit works good. Job complete."
Leonardo C.
RANGE WHIRLPOOL WFG320M0BS3 "Arrived on site to test unit for gas leak, test unit, used gas sniffer, found gas leak coming from back of oven near regulator, replaced regulator, gas connection coming in from yellow gas line to regulator is to small and is allowing gas to leak, advised customer to call a plumber to replace gas adapter to regulator, job complete"
Leonardo C.
OVEN WHIRLPOOL JJW2427DS02 Arrived on site to test unit for shorted key pad error code. Replaced console test unit and unit test good job complete. Unit heating to 350 and turning off.
Tyler G.
DRYER MAYTAG MEDC465HW0 "Arrived on site for dryer that customer stated had rust damage. Upon arrival customer pointed out the area within the back Left corner of bulkhead inside dryer where rust was. After further inspection of the area of concern, I was able to determine that the the discoloring on heating elements ventilation mounting box was was from the normal wear and tear of heat damage that is release from element and passes through vent holes in box and into the drum of unit itself. I instructed customer that this type of discoloring is normal of the span of the dryers life, also gave customer types on simple ways to safely clean that area of the dryer. Unit is workin as designed call complete"
Andy B.
REFRIGERATOR WHIRLPOOL WRF757SDHZ00 Arrived on site for refrigerator ice buildup in FC. Tested and inspected unit and found gasket not sealing properly. Adjusted gasket and added adhesive between liner and cabinet. Tested unit and all operations are normal. No water leaks present at time of service.
Jacob S.
REFRIGERATOR WHIRLPOOL ET18NKXFW01 Arrived onsite for unit making noise inside the freezer part of the unit. Looked at unit. Found that fan blade is worn out from the motor. Ordered part. Rescheduled with customer. ; ordrng 1 WP2163777 (blade-fan)
Lou S.
COOKTOP WHIRLPOOL WCG55US6HS00 "Arrived on site to inspect cooktop burners too low. Upon further inspection, I tested all of the burners and found the back right burner would not stay lit on the lowest setting. I adjusted the flame and retested and it is operating as designed. No gas leaks detected during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived on site for no cool. Removed evaporator cover and compressor cover no traces of dye on evaporator or compressor compartment,pressures reading -20 and 100 called tech support
Kayman B.
DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived onsite to install previously diagnosed parts. I installed the upper rack stoppers. Unit is working as designed. Job complete.
David Z.
REFRIGERATOR KITCHENAID KRFF507HPS00 "Arrived on site to install door and handle,to resolve damaged door. Installed new parts. UI still In need of replacement as door came stripped and UI cracked. Office to reschedule when UI available. ; ordrng 1 W11405309 (UI)"
Clif L.
WASHER WHIRLPOOL MVWX655DW1 Arrived on site to diagnose a washing machine that is not spinning properly. Tested unit and found failed hub assembly. I will need to be replaced to complete repairs. ordrng 1 W10528947 (drive hub kit)
Scott M.
DRYER MAYTAG MEDX655DW1 "Arrived on site for noisy dryer . Found rear felt had loosened and drum was rubbing on rear bulkhead . Felt looks in good condition . Used small amount of adhesive from truck stock . Tested unit noise is gone and felt remaining in place . No parts needed
Jonathan S.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site to install previous diagnosed. Removed freezer door handle and installed new. Tested door handle and door opening and closing. All tested good, no water leaks detected."
Kayman B.
REFRIGERATOR KITCHENAID KRMF706ESS01 Arrived onsite for refrigerator with no cool in both sections. Upon inspection I found the compressor on when I arrived. I tested amp draw on the compressor and it tested good . I went to test 4 in diagnostics and could not hear the 3 way valve change position. I tested the resistance at the valve coil and got a faulty reading on one of the pins. There is no frost pattern on the evaporators and none of the lines are cold. I am recommending a sealed system repair. Ordering compressor (W10832994) drier (WPW10143759) FC evaporator (WPW10608485) 3 way valve (W10874835) coupler (W10913906) RC evaporator (W11116006) returning with the controls just Incase. Office to R/S. ; ordrng 1 W10832994 (compressor) and 1 W10874835 (valve) and 1 W10913906 (coupler) and 1 W11116006 (evaporator) and 1 WPW10143759 (dryer) and 1 WPW10608485 (evaporator)
Richard P.
RANGE WHIRLPOOL G7CE3034XS00 Arrived onsite for the cooktop with a crack. During inspection of the cooktop found it to a cosmetic issue not a functional issue. Complete
Jacob S.
REFRIGERATOR WHIRLPOOL WRT108FZDM05 "Arrived onsite for unit tripping the breaker immediately when plugged in. Plugged in unit and immediately the breaker tripped. Called Techline. Had me disconnect the start relay to the compressor. Plugged unit back in, and turned on the breaker. Unit stayed on. Recommended to replace compressor. Got Sr#7728837260. Ordered parts. Office to reschedule; ordrng 1 W11209866 (compressor) and 1 W11490399 (DRIER )"
Jacob S.
RANGE WHIRLPOOL WFE320M0ES2 Arrived onsite for unit not heating properly. Tested unit. Found that control needs to be replaced. Ordered part. Office to reschedule.; ordrng 1 W11122560 (cntrl-elec)
Andy B.
MICROWAVE WHIRLPOOL WMH32519HZ4 Arrived on site for microwave not operating properly. Tested and inspected unit and found inner locks and switches. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Jimmy J.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived on site for torn gasket. Replaced gasket with new gasket. Job complete.
Andy B.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Richard P.
MICROWAVE KITCHENAID KMBD104GSS00 Arrived onsite for the microwave not working properly. Ordering door latch and office to reschedule. ; ordrng 2 W11201858 (latch-door)s
Andy B.
DRYER WHIRLPOOL WED49STBW1 Arrived on site for dryer door seal issues. Tested and inspected unit and found failed door seal. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Matthew Z.
MICROWAVE WHIRLPOOL WMH53521HZ3 "Arrived onsite for unit light not turning off. No bulb was present, so replaced bulb. Hood light would come on but wouldnt toggle between on, high, low and off. It would just stay on high. Control had a stuck relay. Replaced control, tested unit and unit functioning properly. Job complete."
Scott M.
DRYER WHIRLPOOL WGD9400SU0 "Arrived on site ,replaced coils on valve . Tested unit , unit is igniting & heating . No gas leaks detected at time of service, job complete ."
Brandon C.
REFRIGERATOR WHIRLPOOL EL88TRRWS03 "Arrived on site for customer complaint of unit not cooling properly, found defrost issue, heater tested good, found timer and bi metal needed, ordering parts, collected service fee on cc. ; ordrng 1 3-81329 (timer-def) and 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W10491891 (bimetl-def)"
David S.
RANGE WHIRLPOOL WFG505M0BS3 "Arrived on site for oven bake not working. I inspected the unit and work area. I found the ignitor not coming on. I replaced the ignitor and control. I found the ignitor still not coming on, good voltage to the ignitor and good resistance across the ignitor. I tested the valve and found no resistance at the valve. I replaced the valve. I tested the unit and found it working as designed. Job complete."
Tommy O.
REFRIGERATOR MAYTAG MFT2976AEM00 Arrived onsite for frost in refrigerator and filter not resetting. Upon arrival found control not communicating with quick switch ordering new control. Also found unit drain pan bowed and evap cover in frost. Ordering pan drip and ties clamps and screws according to service pointer W11092686E.; ordrng 2 67006425 (SCREWS )s and 2 W11456069 (CLAMP)s and 2 WPW10339879 (TIES )s and 1 WPW10501260 (EVAP COVER ) and 1 WPW10537710 (PAN DRIP) and 1 WPW10581606 (CONTROL )
Jimmy J.
REFRIGERATOR WHIRLPOOL WRS325SDHW01 Arrived on site for ice maker not working. Tested ice maker and motor has failed. Installed new ice maker and ran a cycle. Operating as designed. Job completed.
Luis M.
REFRIGERATOR KITCHENAID KSSC48QMS01 "Arrived on site for no cool. A uv drier installed to find source of leak,removed unit from its enclosure,removed evaporator cover no traces of dye found,removed pan no traces of dye in pan,removed back cover of refrigerator found traces of dye on insulation liner,adjusted tube found broken tubing in liner.
Brandon C.
REFRIGERATOR KITCHENAID KRSC500ESS00 "Arrived on site for customer complaint of broken ice maker and no water dispensing, found broken ice maker and failed valves, I replaced ice maker and valves, unit tested good."
Tommy O.
WASHER WHIRLPOOL LSB6300PW3 "Arrived onsite for unit full of water. Upon arrival found water sitting in machine and no power to unit used extension cord and used another outlet unit operating as designed. Tested unit outlet found outlet needed to be reset. Reset outlet, tested unit all operating as designed. Job Completed."
Leonardo C.
RANGE WHIRLPOOL WFC150M0JS0 "Arrived on site to replace control panel, replaced control panel, unit working correctly, job complete."
Andy B.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for refrigerator FC door stuck shut. Tested and inspected unit and found failed FC door and ice maker. Ordering needed parts. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (INSPECT DOOR) and 2 W10695459 (module)s and 1 W10757551 (dor-fip ss) and 1 W10886939 (icemaker)
David S.
REFRIGERATOR WHIRLPOOL WRF767SDEM00 "Arrived on site for frosting and leaking water from the fridge. I inspected the Eunice and work area. I found the door not sealing properly. I replaced the freezer gasket, and found the right side sealing but the left side not and sticking out farther than the left. I inspected the tracks and found both of them damaged and not closing properly. I am ordering the left and right side track to complete the repair. .; ordrng 1 W10625067 (bracket LEFT) and 1 W10625068 (bracket RIGHT)"
Luis M.
REFRIGERATOR KITCHENAID KBFN506ESS01 "Found extension arm rubbing on stop screw,adjusted arm removed rounded screw adjusted bushing assembly tested door operation unit working as design"
Scott M.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site for cooling issues . Found evap motor not running at all . Replaced motor . Will need dampener as well as filter head due to filter door not closing . Please call to set return ; ordrng 1 W11236851 (diffuser) and 1 WPW10394053 (housing)
Brandon C.
WASHER WHIRLPOOL MVWB765FW1 "Arrived on site for customer complaint of unit leaking water, found leak coming from hot water supply line, instructed customer to replace washer hoses.
Luis M.
ICE MACHINE KITCHENAID KUIC15PHZS0 "Arrived on site for no ice. Ran diagnostics all test passed in diagnostics,ran unit through a normal cycle ice forming on evaporator plate"
David S.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on site for sealed system repair. I gained access to the dryer and evacuated the system. I gained access to the fresh food evaporator and removed the failed assembly. I replaced the entire assembly with new. I put a charge of 5.5 oz of r134a into the system. I reassembled the bake of the unit and found pressure were good. I replaced the evap cover WPW10501260 with a new one as well. Unit is operating as designed. Job complete.
Clif L.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site to replace previously ordered parts for refrigerator. Replaced main control, user interface, and RC fan harness. Tested unit and found all is functioning properly at this time. No leaks were found after services were performed
Scott M.
REFRIGERATOR WHIRLPOOL WRB329DMBM00 Arrived on site for no ice . Found IM hanging up . Replaced maker . Ran and completed harvest . No water leaks detected at time of service. Job complete
David Z.
REFRIGERATOR KITCHENAID KSSS36QDX05 "Arrived on site to install condenser fan. Found original fan moving slow and underpowered. Installed new condenser fan supplied by AHS and verified its blowing twice as hard. All seems to be working as designed, customer will need to let unit cool and follow up if there is no change. Call complete."
Jonathan S.
OVEN WHIRLPOOL WOS72EC0HS02 Arrived on site to install previous diagnosed parts. Removed unit and installed blower and console. Installed unit and performed diagnostics mode. Checked fault history. Ran manual test mode and normal bake cycle. Found blower activating on both settings. All tested good.
Clif L.
FREEZER WHIRLPOOL WRX986SIHV00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found back paneling loose and vibrating with fan motor operation. Adjusted paneling and leveled refrigerator. Found all is functioning properly at this time. No leaks were found at time of service.
Tyler G.
REFRIGERATOR WHIRLPOOL KRMF706EBS01 Arrived on site for refrigerator making constant loud sound. Upon arrival customer stated unit had been plugged in that day since 9am (same day as service). I inspected the units 2 evap motor & coil areas as well as condenser fan/compressor area for any sign of non functionality. All hardware. Was running with no visual issues. I checked frost patterns and though little to no ice was on each coil after running most of the day I found that the low side return underneath unit connecting to compressor was condensation/freezing quicklyduring process. Sealed system has no access valves of any kind installed. Customer also mentioned unit was having a cooling issue in freezer when noises started. Freezer at 14 degrees upon arrival. Office to reschedule after TG contacts WP tech line on following morning for further instruct on symptoms of unit.
Jonathan S.
MICROWAVE JENN-AIR JMC2430DP01 Arrived on site to replace previous diagnosed parts. Per diagnostics and traced circuit to 20 amp fuse. Removed failed fuse and installed new. Tested operation. All tested good.
Tyler G.
DRYER WHIRLPOOL WED5620HW1 Arrived on site for dryer needing a new previously diagnosed new Main control and UI.after installing main control I found the UI had some buttons not correctly labeled on front of panel. Need to return with new UI in order to complete repair. Office to reschedule/out of stock part; ordrng 1 W11378949 (UI ELECTRIC CONTROL )
Scott M.
WASHER ROPER RTW4516FW2 Arrived on site for washer not spinning . Ran diagnostics got control and motor control error . During test wash actuator never fully engaged. Did check outlet and found bad ground . Replaced control and actuator. Ran calibration and diagnostics wash. All checked normal . No water leaks detected at time of service. Did recommend fixing outlet ground . Job complete .
Jacob S.
DISHWASHER KITCHENAID KUDI01FLSS5 Arrived onsite for door to unit falling open. looked at unit. Found that left side link was missing. Ordered part. Rescheduled with customer; ordrng 1 8194001 (LINK)
Jonathan S.
DISHWASHER MAYTAG MDB9959SKZ0 "Arrived on site to install previous diagnosed parts. Removed vent and gaskets, installed new. Performed diagnostics mode and monitored operation. All tested good, no water leaks detected."
Luis M.
WINE COOLER KITCHENAID KUBR204ESB00 "Arrived on site for loud noise. Diagnosed loud noise from lower fan,removed cover replaced lower evaporator fan motor,adjusted heater shield away from fan blade,reassembled unit tested fan operation u it own ring as designed."
Scott M.
WASHER WHIRLPOOL MHW5500FW1 "Arrived on site replaced UI console and main control . Ran diagnostics,no error codes . Key pad and diagnostics wash all checked normal . No water leaks detected .
David S.
WASHER WHIRLPOOL CAE2745FQ0 Arrived on site for washer lid not locking. I inspected the unit and work area. I found d the lid pried open and the lid latch permanently locked. I found good voltage from the control to the lid latch. The lid latch will need to be replaced to complete the repair.; ordrng 1 WPW10482836 (latch)
Brandon C.
REFRIGERATOR WHIRLPOOL WRX988SIBM01 "Arrived on site for customer complaint of unit not cooling in freezer section, found unit not going into defrost. I tested heating element and bi metal in diagnostic mode. Heater and bi metal tested good. I programmed control to defrost every 8 hours, unit tested good."
Luis M.
REFRIGERATOR JENN-AIR JFC2089BEM00 "Arrived on site for no water and freezing in fresh food. Found filter frozen in housing and frozen water tank,removed damper cover unplugged harness to damper with door closed. Diagnosed cold air entering around damper housing,added sealer around housing to prevent cold air entering fresh food with damper door closed. Defrosted water tank and filter,tested water dispenser unit working as designed.
Luis M.
REFRIGERATOR JENN-AIR JFC2089BEM00 "Arrived on site for no water and freezing in fresh food. Found filter frozen in housing and frozen water tank,removed damper cover unplugged harness to damper with door closed. Diagnosed cold air entering around damper housing,added sealer around housing to prevent cold air entering fresh food with damper door closed. Defrosted water tank and filter,tested water dispenser unit working as designed.
Lou S.
REFRIGERATOR WHIRLPOOL KRMF706ESS01
Clif L.
REFRIGERATOR WHIRLPOOL ET1CHMXKB06 Arrived on site to diagnose a refrigerator that is leaking into RC from freezer. Found freezer drain frozen over. Thawed drain and tested unit. Found all is functioning properly at this time. No leaks were found after services were performed.
Clif L.
REFRIGERATOR WHIRLPOOL WRF555SDFZ11 Arrived on site to diagnose a refrigerator with a dispenser that is getting clogged. Advised homeowner primarily crushed ice usage can and will result in ice shoot clogging overtime. If crushed ice is primarily used chute will need to be cleaned out regularly. Also noted ice maker over fill issue causing cubes to stick together. Water valve and icemaker will both need to be replaced to complete repairs. .; ordrng 1 W11043013 (valve) and 1 WPW10300024 (icemaker)
Matthew Z.
OVEN WHIRLPOOL WFC310S0EB3 "Arrived onsite for oven not heating. Tested voltage to unit each leg 121vac , L1 to L2 212vac. Tested elements, good, tested sensor, good. Control is not sending correct output and is also blinking and ticking once plugged in to power. Need to order new control. Office to reschedule ; ordrng 1 W11122531 (cntrl-elec)"
Noah D.
OVEN WHIRLPOOL WFE525S0HB1 "Arrived on site to inspect oven for the wrong temps. Inspect had recorded wrong temps, tested temps with wire and oven thermistor, all temps matched up. Complete"
Paul R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 "AH-Arrived on site to test unit for high pitch sound. Was not able to replicate sound. Removed rear panel and inspected compressor, fan, and lines but did not find anything touching or rubbing. Put unit in test 3 and 4 to mimic any sound but was not able to at this time. Asked customer to do a video recording if issue persists. Job complete."
Paul R.
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "AH- Arrived on site to test refrigerator for leak by filter. Found consistent drip coming from behind filter housing. Replaced reservoir, tested unit, unit works good. No leaks detected. Job complete."
Jacob S.
DRYER WHIRLPOOL WGD72HEDW0 Arrived onsite for unit giveaway clothes brown streaks. Looked at unit. Found that the felt line with the drum had rust all around the felt. Let customer know the drum needs to be replaced along with the felt. Ordered seals. ; ordrng 1 280114 (drum seal) and 1 W11193479 (seal)
Noah D.
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to inspect washer for leaking, upon inspection found the valve not blocked and O ring out of place, replaced ring and valve and tested all water functions. No leaks or issues detected. Complete"
James C.
WASHER MAYTAG MVWC565FW2 Arrived on site and tested operation. Found lid lock not locking. Installed new lock and tested operation. Unit tests good. Job complete
Robert J.
WASHER MAYTAG MVWB765FW3 Arrived on job for complaints of not able to select cycle. Found overlay bad . ; ordrng 1 W11135393 (OVERLAY)
Lou S.
REFRIGERATOR WHIRLPOOL WRS571CIHZ00 "Arrived on site to inspect refrigerator filter stuck. Upon further inspection, I found the filter was stuck in the housing with the housing door open. I found the release arm was not catching the filter and discharging it. I found the release arm clip had come off. I placed the clip back in place and tested and the unit is operating as designed. No water leaks observed during service, job completed."
Tyler G.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived on site for wall oven/microwave combo upon arrival I found the unit had an F6E4 error code saved indicating a miscommunication between ACU and UI. I reset power to unit and cleared error and then connected unit to WiFi for any possible updates. After checking ui response in diagnostics and standard modes I was able to replicate prior error code again between ACU and UI. Found New ACU part was not correct match to customers current unit. Model/serial sticker info matchs documented info. Spoke with SR to assist with finding correct ACU plus determining if UI is available for current unit. Office to reschedule one part availability. ; ordrng 1 UNKNOWN (ACU) and 1 UNKNOWN (UI)
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not washing. Test unit and found unit filling with water but no water spraying. Test wash motor and motor getting power but not coming in. Will need to order new motor W11025157. ; ordrng 1 W11025157 (SUMP AND MOTOR )
Jonathan S.
ICE MACHINE WHIRLPOOL KUID508HPS00 Arrived on site for ice machine not powering on. Per diagnostics and tested outlet and found correct. Tested voltage out of pump and found no voltage. Contacted unit with out pump and found powering on. Performed diagnostics mode and tested all operations. Found all working. Will need to replace external drain pump to complete repair. ; ordrng 1 W10825875 (DRAIN PUMP)
Al R.
RANGE WHIRLPOOL WFE505W0HZ1 "Arrived on site and inspected cooktop hot light always on.Confirmed the complaint and found the front left infinite switch was defective, causing the error.Removed and replaced it and unit tested as designed.Job complete.Customer satisfied."
Al R.
FREEZER WHIRLPOOL WRS315SDHB01 "Arrived on site to install previously parts.Removed extension and discovered the drain fitting was stuck inside the cabinet, not allowing the water from the evaporator to drain as designed.Due to the fitting issue, I Called Whirlpool Techline and spoke with STEVE
Robert J.
REFRIGERATOR WHIRLPOOL ED5VHGXML10 Arrived on job to replace water line. After replacement test operation. No leaks detected at time of service.
Al R.
OVEN GE JTP30BM1BB Arrived on site and inspected GE oven control panel with some buttons that work and some that dont work.Confirmed the complaint and found the part needed is the WB49T10036 Kit Panel Control (BK).Needs more work ; ordrng 1 WB49T10036 (KIT PANEL CONTROL 30 (BK))
Jonathan M.
REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site for a refrigerator thats leaking water from the icemaker and has a loose handle. Inspected unit and works area. Customer advised that water is pulling down at the ice bin and her ice is clumping. Checked gaskets and found both ice door gaskets not fully engaged on the door. Reattached gaskets and checked ice door and ran icemaker tests. Found no other issues or leaking from the icemaker. Advised customer of issue and unit is working as designed. Call complete.
Al R.
DISHWASHER WHIRLPOOL KDTM604KPS0 "Arrived on site and inspected dishwasher not powering on.Confirmed the complaint and found the unit is hardwired into an outlet underneath the sink.I tested the outlet and found the issue is the defective outlet, which is not supplying the voltage needed to power the unit.Customers will contact an electrician to correct the issue with the outlet.Job complete"
Jonathan M.
WASHER WHIRLPOOL WTW8500DC5 Arrived on site to install previously diagnosed parts. Inspected unit and work area. .; ordrng 1 W11209420 (cntrl-elec)
Al R.
WASHER MAYTAG MVWC465HW2 "Arrived on site and inspected washer not startinG.No parts installed and office contacted.Job. Complete No leaks observed at the time of service"
Al R.
WASHER MAYTAG MHW6630HC0 Arrived on site and inspected front load washer leaking from front left.Confirmed the complaint and found service pointer W11481731 that requires the dispenser assembly to be replaced.Ordering the recommended parts to complete the repair.Office to reschedule the customer.Needs more work ; ordrng 1 W11465533 (DISPENSER ASSEMBLY )
Lou S.
REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site to inspect refrigerator leaking from the bottom. Upon further inspection, I found ice accumulated at the drain of the evap pan. Pulled the unit out and inspected the drain tube and found a red rubber piece inside the evap drain. Removed the debris and removed the ice and tested the drain flow ad it is operating as designed. No water leaks observed at the end of service, job completed"
Al R.
WASHER WHIRLPOOL WTW5000DW3 Arrived on site and inspected washer leaking from underneath.Confirmed the complaint and found the hose from the drain pump to the back panel had a pinhole causing the unit to leak.Removed and replaced it and unit tested as designed.Job complete Customer satisfied.
Luis M.
REFRIGERATOR KITCHENAID KSRV22FVSS03 .Arrived on site for cooling complaint. Per customer unit will power off and after adjusting thermostat unit will power on diagnosed a defective thermostat replaced thermostat powered unit it on,unit ran through a defrost cycle and powered on after defrost.