Local Reviews
Powered by Fluid LOCALVery professional
Gary - Austin, TX
Joseph is quite competent & professional. Great communications by Joseph & the entire team at Appliance Express. Kind of weird that I requested Tyler to return to work on same oven, was assigned Scott (via email), and Joseph showed-up at the door (after introductory phone call)....
Excellent Service, On Time and Knowledgeable
Anthony - Austin, TX
I appreciate the inspection and recommendation I received and followed through with the recommendation.
Great service every time!
Elva - Del Valle, TX
Wesley Prater as well as other techs with Appliance Express have provided good, professional advice & service.
Thanks You
Peter - Liberty Hill, TX
Request Steve!
TM - Pflugerville, TX
After having another shop diagnose our washer issues as a transmission issue, I contacted Maytag and they decided to warranty the problem. They made arrangements with Appliance Express. I knew I didn’t agree with the diagnosis of the first tech, but was happy to see that the second tech sent for repairs (Steve), was able to make his own diagnosis and repair the issue with parts on the truck. I would definitely call and request Steve again!
Great experience
Kristi - Round Rock, TX
Tyler was very helpful, informative and fixed our appliances.
Great service, excellent work
Al - Austin, TX
Luis was polite, efficient, and explained the repair and replacement.
GreatService!
Julia - Kyle, TX
Loved our technician!
Good Service By Technician
Beth - Leander, TX
Great service, used for warranty on microwave! Tech was knowledgeable and fixed the issue.
David - Kyle, TX
Great experience and service
Palma - Leander, TX
Great Technician!
Debbie - Temple, TX
The guy who came out was fantastic! Took the time to find the issue and fixed the problem - no more squeak in the washing machine!
Great Job
V - Wimberley, TX
Got it done quick loaned me a screwdriver and had a great conversation
GREAT SERVICE!!!
Skyloft - Austin, TX
Very good service and very nice guy
Great job
Craig - Temple, TX
Will definitely call them again, if needed.
Great Service
Deanna - Lago Vista, TX
Technician was professional & friendly. Customer service was great!
Awesome! Very professional
Guillermo - Austin, TX
Great Employees and work
Calvin T - Liberty Hill, TX
I've had great experiences with the work and employees, as well as scheduling
Great Service, Precision Troubleshooting!
Jeremy - Kyle, TX
The repair man was able to quickly diagnose that my dryer has no issues and the issue was with the power outlet not providing enough power to the dryer. Once I fixed the outlet and the power issue the dryer began working perfectly again. Thank you Appliance Express for the great work!
Best Tech Ever!
Chris - Belton, TX
Al is the best!!
Good Service
Kelley——-Carol Allbritton - Johnson City, TX
Very pleased. Friendly, professional repairman. 👍👏⭐️⭐️⭐️
Lou is top-notch
Danielle - Round Rock, TX
I am sure everyone raves about Lou Soldan, so add me to the list. The man is top-notch. He was very informative, welcomed questions, very courteous and engaging. Lou is now our guy. We hope to be able to request him in the future.
Excellent Service ( It was an ice maker problem; he fixed it fast !
Tom - Austin, TX
The ice maker problem was in the lower bin. behind the French door...Luis diagnosed it quickly and repaired it in a few minutes ! It was a "warranty" repair so there was no charge !
Great service but did not receive a summary of work done.
Myron - Austin, TX
Service representative was great.
Great service
Reviewer - Austin, TX
Friendly and knowledgeable. My repair was done under warranty.
Quick and efficient
Dan - Killeen, TX
Great Service
Laura - Round Rock, TX
Lou is very knowledgeable and experience for this field.
great service, good info.
Camden - Austin, TX
price seems high
Mrs
Alison - Temple, TX
Wonderful service and very kind!!!!
Very knowledgeable, professional, and friendly
Margie - Austin, TX
The Problem persists
Steve - Austin, TX
Whatever Tyler do to attempt to resolve the issue, there is still an issue
Great
Larry - Rosebud, TX
Steve was very courteous and knew exactly what to do. I am very pleased.
Excellent
Christie - Austin, TX
Angela
Angela - Austin, TX
Fantastic service. Knowledgeable, professional, quick, clean!
Maytag washer
Hannah - Dripping Springs, TX
Brandon was here for all of ten minutes. He quickly deduced the problem and replaced the faulty part.
An amazing experience as always
David - Killeen, TX
Arthur has always been overly friendly, courteous and professional. He calls prior to his arrival and gives technical advice and best practices from what he has observed.
Great service!
Josh - Austin, TX
Sweet!
Kb - Round Rock, TX
Tina
Tina - Temple, TX
Great service - professional and personable.
Linda - Elgin, TX
It took 2 visits due to the replacement parts box was incomplete - not Joseph’s fault.
Warranty Service
Donald - New Braunfels, TX
Great service!!
Julie - Austin, TX
Paul’s been out twice and both times nothing has been required to be fixed. He was super helpful in showing me how to run a diagnostic cycle to understand what’s wrong with the dishwasher, interpret the failure codes, and reset them. Would highly recommend and will utilize when we actually have a repair required.
Very professional and outstanding service !
Belinda - Georgetown, TX
I was extremely pleased with the efficiency of setting up an appointment and getting my washing machine fixed.
Very knowlegable and quickly fixed our Appliance.
Betty - Pflugerville, TX
My husband had a detailed conversation with Tyler and was very impressed with all his excellent service provided. We will definitely use your service for any future issues.
Warranty work
Meryl - Austin, TX
Stove repair
Betty - Georgetown, TX
We were told that we had an initial cost of 109 and any repair would be absorbed into that yet when tech found no issues we paid over 150 total for calibration of oven... and nothing was wrong. Not the techs fault. He was a nice guy!
Karen
Karen - Dripping Springs, TX
Not a good experience at all. Brandon came out he was early as his previous client canceled. That was fine however he kept calling to see if I was home yet. I had 11 to 2 slot he called me at 9:20 to come early. He easily explain what was wrong with the oven. Of course the microwave light worked when he was here as a sometimes, is when you call someone for repair. Regarding the washing machine, I told him what was wrong you told me it was probably the timing chain instead of looking at anything he pulled up the part and told me it would be over $400 to fix it. I wrongly assumed something might be looked at instead of just a price quote to fix what was never even checked. In regards to the following comment on price of service it was under warranty so that doesn’t count. Please know that Erica was fantastic and the customer service and arranging the appointments process. I wish there were other options
Excellent
Dale - Austin, TX
Great Service, AWESOME SERVICEMAN
Loretta - Cedar Park, TX
GREAT SERVICE REPRESENTATIVE OF YOUR COMPANY. VERY GOOD ASSET TO YOUR COMPANY!!!!
Great service
Kevin - Georgetown, TX
Clif called ahead and arrived on time. He was efficient and pleasant to work with.
Very professional
Brian - Buda, TX
Superb Service
Harrison - Austin, TX
Cliff diagnosed my microwave’s problem quickly, explained the problem’s cause completely and repaired the issue expeditiously. He was friendly, polite and thorough no couldn’t ask for a better appliance repair interaction.
Great service
Shan - Lakeway, TX
Lots of talk, no action
Rosa - San Marcos, TX
Leo explained that in order to replace the part, the Appliance Manager, in the JennAir cooktop, he would need to remove the insulation tape to lift the cooktop out of its hole. However, he would not be able to replace the tape since that was not part of his job. He told me that I would need to buy insulation tape and do the job of putting it back on myself. I objected that the warranty on the cooktop should cover that too, i.e., the warranty should cover everything involved in fixing the cooktop, including insulating it after the job was finished, if required. Then Leo told me that even if he replaced the Appliance Manager, the F1E1 code still may be thrown in the future due to any number of reasons such as power line fluctuations, faulty breakers, etc, in addition to the possibility that the replacement of the part may introduce problems. Leo advised us to notice if any digital devices are blinking the next time the cooktop throws an F1E1 code since that would pinpoint the problem to power fluctuations. However, if that does turn out to be the cause of the problem, then Leo did not make clear what could be done at that point. Leo took no repair action because that is what I decided to do given his explanations. However, I dislike when an expert say to me after warning me of various negative scenarios, "It's your call." That does not inspire confidence from a customer's perspective. No, I much prefer a technician who decisively grapples with a problem and fixes it without needing me to decide for him or her, especially since I am not an expert. However, Leo seemed very conscientious and was friendly and personable. I'm sure he would have done a good job had I decided to let him do it. But, on his advice, I'm going to gather more data on future occurrences of this absurd problem that is a potentially danger inconvenience since it has me having to muck about with the breaker box at the age of 98.
No repair was necessary, but the repairman explained the reasons for my issues.
Steve -
Informative gentleman.
Microwave
Judith - Lakeway, TX
He was on time, had the parts he needed, and the expertise to do the job.
very goodl service ver valuble infomatoon
Leo - Round Rock, TX
Diego
Michael - New Braunfels, TX
Good, professional service
Esther - Pflugerville, TX
Steve notified me when he was on the way, was very knowledgeable and fixed my fridge!
He has my business for life
Eddie Schmidt - Pflugerville, TX
Steve was so great that he has my business for life.
Lou Soldan
David - Cedar Park, TX
Lou did a great job as always. I was not able to talk to him before he left. When we added fabric softener to the tray we added exactly what we were advised to add. We were not doing a load of laundry at the time. We went into the room later and the tray had drained into the inside of the tub. Pretty sure the tray is not supposed to drain until the tray is flushed with water. Lou has tried to fix this issue several times. Not sure that the issue is fixed but we will try a load with softener to see. We don't always use softener.
Service was Great, Scott was very efficient and informative.
Angie - Austin, TX
Helpful tips on loading washer appreciate d!
Great service!
Bridget - Agrigento, Province of Agrigento
He was awesome and very helpful!
Great service
Patricia - Wimberley, TX
Friendly professional service, and I really appreciated the confirmation calls/texts so I could plan my time properly.
Great service, but pricey
Terry - Burnet, TX
Lou
Jack - Georgetown, TX
The 2nd repair person found the problem the first one did not
Martin - Georgetown, TX
Ist repair person though it was a mis-aligned filter, and the same problem manifested itself again (which was no water flow from the dispenser) 2nd repair person stated it was a bad filter housing connector. So both repairs cost a total of nearly $600.00
Great Service!
Bobby - Leander, TX
Called ahead of time and arrived on time. Friendly and knowledgeable trchnician. I would highly reccomend Appliance Express
Good
Henry - Kyle, TX
Appliance Express Takes care of Business
David - Copperas Cove, TX
Booked my appointment, they showed up next day and took care of the issue. No problems at all. great people.
Service
Clie - Austin, TX
Very professional and prepared. Great attention to detail. Properly cared for my marble kitchen countertops while working on my stove.
Scarlett - Austin, TX
Good service, all appear knowledgable
Patsy - Georgetown, TX
All the service representatives were very professional. Just disappointed they could not find & fix the problem with the icemaker.
Professional and friendly
Faye - Spicewood, TX
Excellent experience.
Great Service
Amy - Manor, TX
We are very happy with the service we received from Appliance Express. Everyone that we dealt with were friendly, communitive, knowledgable and prompt. I felt they went out of their way to make us happy.
Great sevice
Chien -
A technitian do a very good job
Dryer
Thomas - Austin, TX
Quickly diagnosed the electrical problem - thanks for the timely great service
Service
Bob - Austin, TX
Great service
Wendy - Smithville, TX
Great Service
Martin - Georgetown, TX
Excellent concierge
David - Austin, TX
Thank you Scott. You did a great job for our tenant!
Bretagne - Austin, TX
great service
John -
Appliance repair
Karen - Georgetown, TX
Really great service by Jonathan!
Great service, on time, quick, very personable.
Angela - Austin, TX
Great service, on time, quick, very personable.
Great Technician
David - Kyle, TX
Friendly, informative, helpful, knowledgeable, fast installer.
Excellent
Rosa - Pflugerville, TX
The technician that serviced my refrigerator was excellence and polite. I give him a 10 out of 10. I have no complaints
Thanks, Paul
Jen - Austin, TX
Paul was friendly, professional, and helpful. He got my dishwasher up and running on the initial visit, and diagnosed and explained the problem with my washing machine and gave me a quote for getting it fixed (the part needs to be ordered). He was very kind to answer all of my questions.
Excellent communication with customer!
Mary - Marble Falls, TX
3rd visit, same problem
Brian - Austin, TX
3rd visit, same problem. Water leaking from KitchenAid refrigerator
Great service
Ernesto - Buda, TX
Very knowledgeable about problem and fast professional
Good service
John - Austin, TX
Jody
Ashton - Spicewood, TX
Great service
Great service!
Shawntelle - Austin, TX
They arrived within the time slot I was given. Fixed my fridge with parts needed on hand. I will recommend to friends and family.
rikki
Patrick - Waco, TX
very professional & friendly
Great to work with
Bill - Leander, TX
Great Service
Ryan - Killeen, TX
Great service
Diane - Austin, TX
Service was here as expected. Appreciate promptness as well as friendly service.
Very professional and Competent
Jackie - Georgetown, TX
I had a great experience with my recent oven repair. The service was fairly easy to set up. The technician was able to diagnose the problem quickly and although he wasn't able to complete the repair that day, he was able to return within 2 days to quickly finish the job. He was professional and courteous.
Great service
Avery - Temple, TX
Great communication before appointment. Al was friendly, knowledgeable and a pleasure to work with.
effecient service
Nicole - Austin, TX
Excellent service, troubleshooting
Stephen - New Braunfels, TX
Very good service
Cora - Bastrop, TX
Very knowledgeable
Leaking hose fix
Steven - Georgetown, TX
Great service but it was on the expensive side.
Very good service
William - Buda, TX
Above expected service
Tim - Austin, TX
GE Refrigerator
Paul - Liberty Hill, TX
Good job as usual
Outstanding!
Robert - Georgetown, TX
The service was outstanding. No problems. Cleaned up after his work and very personable to talk too.
Excellent job. He also checked related items.
Debbie - Austin, TX
As this is covered by Warrenty, I don’t know the price. Hope it’s reasonable so I can continue relying on them.
Lou was knowledgeable, professional, timely
Glynda - Austin, TX
This is the second time I have used Appliance Express. Yes, I will use again if needed.
Dishwasher not draining
Sandeep - Austin, TX
Great service
Chris - Cedar Park, TX
Great service!
Courtney - Georgetown, TX
Arthur was fantastic. I knew we were getting great, quality service and he even gave us some advice and tips for prevent future issues.
Fast serving
Mary Ann Doane - Del Valle, TX
Easy and simple
Great Service
Erika - Seguin, TX
Robert was very nice and took the time to explain things to me.
Amazing service
Jaganathan - Cedar Park, TX
Highly recommended
Awesome
Sheila - Lampasas, TX
Great experience
Washer did not get fixed. Still broken after repair
Sarah - Austin, TX
Great service
Debra - Hewitt, TX
Very helpful and knowledgeable.
A friendly and an expert in appliance repairs
Diane - Round Rock, TX
Tyler came in was nice and easy to talk to and work with. He explained in easy to understand language what had gone wrong, what he would do to repair (this was a warranty repair) the issue with my fridge. He further explained that the replacement part was an improved version of the broken one and shouldn't happen again. This was done quickly and with great pride in his work.
Earl
Terrace - Austin, TX
My service technician was very professional and did a good job.
Laurie
Laurie - Round Rock, TX
Tyler was very curtious and gave me advice on another appliance of mine .
WARNING! Abuse and Exploitation Await You
James - Austin, TX
If you enjoy being given no priority even after you have to call them back out, being lied to, made to wait for days to have your appliance repaired while no effort is made to contact you, then being left with no explanation of what was repaired AND having your home unsecured to let them in during their customer unfriendly bankers hours, chose this company
Polite and.Courteous
Derek - Pflugerville, TX
Tyler was very polite and courteous. Unfortunately he couldn’t fix our washer and the trip charge was high.
Great service
Shirley - Austin, TX
Leo arrived when he said he would and quickly and efficiently had my dishwasher up and running in no time. I am very happy and would definitely recommend Appliance Express. My dishwasher was under an extended warranty so there was no charge to me.
Great Service
Tanesa - Round Rock, TX
Awesome service
Tami - Round Rock, TX
Tyler was knowledgeable and informative, sharing with us what he was doing each step of the way so that we could better understand what went into the price and fixing our dishwasher, as well as what we could do to avoid the problem in the future. He was cheerful and friendly and did his job quickly. He went above and beyond and tightened up the machine, and cleaned underneath as well as the filter inside. This will be our appliance go-to company in the future.
"Great Service,
John - Georgetown, TX
Very good service
Glenn - Austin, TX
First tech did not correctly diagnose the problem with the dishwasher leaking and did not test dishwasher after his fix. He also did diagnose the washing machine problem correctly. They sent a second tech out qucikly who did an excellent job on correctly diagnosing both issues. Company worked quickly to get thrid tech out as soon as possible with parts that were ordered to fix the dishwasher. We have used App Exp a number of times and, although there were glitches this time, we will use and recommend them again.
Failure to service customer and resolve issue
Sean - Austin, TX
Apparently it’s ok to leave a household with an infant without refrigeration while placing more priority on serving kitchen aid than the customer. Terrible terrible terrible
dishwasher
Barry - Austin, TX
Great Service
Marian - Cedar Park, TX
Lou arrived as scheduled and was very professional & courteous
Great service and on time.
Marilu - Creedmoor, TX
Nice friendly service
Jennifer
Jennifer - Georgetown, TX
Great Service
Tim - Cedar Park, TX
Very knowledgeable technician who fixed a washer right the first time
James
James - Briarcliff, TX
Brandon don did a great job and as usual was very courteous and professional.
Great service
Neal - Kempner, TX
Very polite and friendly
Great experience
Ismael - Killeen, TX
I placed an online appointment and I was told that the technician was going to be in between 2 and 5pm. He arrived around 145pm and knew exactly what was wrong with the dryer.
Great Service
Ernest - Cedar Park, TX
Mr. Lou Soldan is a very knowledgeable technician and a top notch representative for Appliance Express, Round Rock. He gets the job done.
Jody
Ashton - Spicewood, TX
Great service. Went over and above and swung by another one of my houses to make a quick adjustment to the dishwasher which I really appreciated
Jules
Jules -
Great service
Mark - Canyon Lake, TX
Diego has serviced our fridge twice and both times he's been very professional and personable.
Deborah
Deborah - Copperas Cove, TX
Appliance Express has been out 3 times replaced the compressor and some foam.The appliance still does NOT cool or freezer does NOT work. Another appointment has been set up for tomorrow, March 5 . I have been without a refrigerator since Feb20. Hopefully Arthur can fix it this time.
Happy Customer
Leah - Killeen, TX
Great service.
Bellinda - Georgetown, TX
Great service. Johnathan was very personable and informative.
Great Service!
Gary - Leander, TX
James did an excellent job; James was super professional and extremely patient. I know the job took a little longer than anticipated but James did an outstanding job in ensuring the job was completed to his and my satisfaction. Great job!
Great Service and Experience
Donna - Austin, TX
On time, had the correct part to fix the dishwasher, and got the repair done quickly and professionally. Very pleased, thank you so much!
Great job!
Ruthanna - Austin, TX
Great Job! Leo Figured out the problem.
Great Service
Paul - Georgetown, TX
Tyler Bare with Appliance Express recently came to my house to troubleshoot and repair a home appliance. He is s true professional who performs quality work and is committed to customer satisfaction. Appliance Express is a company you can trust.
Cliff came back to reconnect a wire he forgot to conect on his original repair trip. He was prompt and courteous.
Ed - Buchanan Dam, TX
Quick and Easy
Angelique - Austin, TX
Paul was great, helping me with our washer problems. My only complaint has nothing to do with him. When scheduling the visit, I could not find anywhere how much the visit would actually cost. I wish the online scheduling system did a better job of communicating this ahead of time.
Great service.
Nancy - Temple, TX
Great service every time
The tech was very nice, friendly, personable and solved the issue fast.
Natasha - Copperas Cove, TX
My experience was good
Great service!
Cynthia - Temple, TX
Highly skilled. This GREAT Master Technician went above and beyond/1
Chelsea - Georgetown, TX
Fixed a recurring problem in a snap. Then, he leveled my refridgerator--making it close easier --the delivery people left so quickly--they did NOT finish the job! He let me know what was wrong---and fixed it--yay!
Everything is great
Bill - Horseshoe Bay, TX
Excellent
Lou was extremely competant, and provided a full review of what caused issue with our Whirlpool Duet washer. Fixed this appliance perfectly.
Timothy - Cedar Park, TX
Awesome service
Rickie - Georgetown, TX
Great service, personable servicemen, explained exactly what the problem was how it needed to be fixed. Fixed it quickly and competently.
Great Tech Johnathan, great service
Lois - Georgetown, TX
My Amana washer is great but it's had about 4 calls on the lid lock
Quick and easy to deal with
Dakota - Austin, TX
Great employee
Doug - Austin, TX
He went above and beyond to give great service.
Fast, Courteous & Efficient
AW - Austin, TX
made a difficult repair look seamless
James) - Jollyville, TX
on time, communicated very well and most importantly did great work
Joan
Joan - Gatesville, TX
Excellent service
refrigerator repair
William - Austin, TX
Very professional and prepared
Paul - Liberty Hill, TX
James promptly diagnosed the problem and repaired what was needed with the parts he brought.
Got the job done fast...great service. Appliance was on warranty.
Belinda - Austin, TX
Efficient.
Dominic - Austin, TX
Great service
Anthony - West Lake Hills, TX
Great Service
Tom - Georgetown, TX
Great service! Very knowledgeable! We will ask for Lou for any future appointments if we need service!
Very nice!
Darlene - New Braunfels, TX
Very Good!
Great Service!!
Curly - Seguin, TX
Diego was very professional, listened, and resolved the issue.
Great service
Criselda - Lampasas, TX
Happy
Ellen
Ellen - Round Rock, TX
Tyler was friendly and courteous and he explained his actions as he made repairs. His work was excellent.
Great service
Steve - Seguin, TX
Diego was very friendly, polite and I enjoyed chatting with him. Service was quick and my expectations were exceeded greatly. Thank you
Diego kept me informed throughout the service call.
Larry - Lockhart, TX
Good Service
Robin - Georgetown, TX
Steve came out first thing this morning and took care of our problem with our Whirlpool ice maker quickly and efficiently! It was warrenty work so there was no charge...good job!!
Ed
Edwards - Johnson City, TX
On time, professional
Maytage DW Repair
David - Kyle, TX
Kevin didn't verify all ops factors were functioning correctly, and so controller is not operating 100%. Getting someone over soon to rectify is proving a challenge, and may take days, which is a great inconvenience.
Amazing Service!
Emily - Belton, TX
Alvin arrived on time and fixed my washing machine quickly and painlessly. He was very pleasant to work with, and I would highly recommend him.
Great Service, technician was intelligent and efficient
Jim - Waco, TX
Al was great. He knew his job and didn't waste time getting it done. Highly recommend this man.
Great service under warranty
Ethan - New Braunfels, TX
Great
Excellent service, on time, worked quickly, great personalities.
Lamar - Austin, TX
The guys got in, hustled, finished the job quickly and were very pleasant to deal with.
Great Service as usual!
Margaret - Sunset Valley, TX
Luis was on time and had our refrigerator running in about 20 minutes. Very professional.
Repaired!
David - Georgetown, TX
Tommy was outstanding, and repaired a problem that we had been dealing with for over 7 months, that had as of yet went undiscovered.
Awesome service!
Betsy - Georgetown, TX
Our experience with Appliance Express was great from scheduling to completion of work. Technician was wonderful! Worked to find the problem with our dishwasher and replaced all the necessary parts quickly and efficiently. He also took the time to explain how to use it and the best type and amount of detergent to use. I will highly recommend Appliance Express to family and friends and won't hesitate to call them again in the future if we need additional service!
Great Service
Betty - Pflugerville, TX
The service provided was very courteous and professional and fixed the problem with our washer.
Almand
Bob - Austin, TX
Great job
Great service
Darlene - Austin, TX
Great Service
Richard - Austin, TX
Quick and efficient
Unhappy customer
Janine - Austin, TX
Washer machine is not working properly. When selecting start button does not register and clothes are left wet with water in them. At time machine works and half time it’s not. Water machine green light is on rinse and truly is at spin cycle. To only be told I needed to hire a plumber due to cold water pressure not working like hot water. If this was the case why am I able to still wash clothes as a load was done night before. Start button not working properly which has nothing to do with water. Water pressure is the same as it has been always and never had any issues. Dryer makes squeaking noise ever since purchased had y’all come out before and replace wheels which did not have improvement. Very unsatisfactory with both washer and dryer and still not able to wash clothes consistently for family of five.
Great service, great company!
Katy - Austin, TX
This team goes above and beyond. I particularly want to give a huge thank you to Joseph (my technician) and Susan (the most wonderful woman in the world.) After experiencing issues with my microwave, I called AE to set up a time to fix. Susan was so incredibly helpful in reaching out to the manufacturer to work on my behalf to ensure the service and parts were still covered under warranty. She was always quick to follow-up and keep me posted about her conversations. Joseph was professional, friendly, prompt, efficient, and took the time to explain what was wrong with the unit, and what he did to fix. It was clear they both genuinely care about the customer, which is much appreciated! Thank you AE!
Great service
Victor - Austin, TX
But our wash machine still not working ok unbalance, and not washing correctly
Debbie
Debbie - New Braunfels, TX
Excellent service and a quick repair on our washer. He’s repaired other appliances for us before to great satisfaction.
Professional service
Ed - Buchanan Dam, TX
Cliff did a great job. The only problem is that he will need to return to reconnect the sensors. The dryer now shuts itself off after 5 minutes.
prompt, knowledgeable and fiendly
Carol - Leander, TX
Thanks for taking the time to To explain this smart washer. Lots of good information given. Thank you
Rhonda - Horseshoe Bay, TX
good at his job
Robert - Austin, TX
I wish that there were more Kevin Bells' in the world. Knowledgeable re work and a pleasure to have in my home. FYI: I do not do social media.
Ed
Edward - Cedar Park, TX
Lou was a true proffesional in all the right ways He was very neat, polite, did an excellent job, and explained what he was doing and why. We’ve had this washer worked on several times before, and they were all just parts changers. They would come out, look at it, order a part, schedule a appointment a week later , then return and replace it, and if it didn’t work then, we had to go thru the whole routine again. It would always take at least three weeks. Great job Lou!!!
job well done
Lynda - Meadowlakes, TX
Al R.
REFRIGERATOR WHIRLPOOL KSSS42QDW00 Arrived to inspect built in refrigerator leaking water after dispensing water. Confirmed the complaint and removed the panel and repaired the water lines that was leaking with a U clip.Reassembled unit and unit now dispenses water properly.JOB COMPLETE
Thomas L.
ICE MACHINE GE UNC15NJBII Arrived on site for no ice condition. Found unit would not power up. Found control panel would not except commands. Worked with the control panel and it now except commands. Water connections are all dry.
Brandon C.
WASHER WHIRLPOOL WTW8500DC4 "Arrived on site to replace parts ordered by previous tech, I replaced all parts, unit tested good."
Arthur B.
WASHER MAYTAG MVWC565FW1 "Arrived onsite for customer complaint of top load washer making burning smell and not washing. Found oil leak on floor. Found gearcase faulty. Removed gearcase,cam,capacitor and actuator. Installed all new replacements. Reassembled. Calibrated unit. Unit completed successfully. All water connections were dry at time of service."
James C.
WASHER MAYTAG MVWB835DW4 Arrived on site and tested operation. Ran diagnostics and found an F0E3 fault. Customer stated that even with just a few towels the agitator would only turn about 2 inches back and forth. Cleared fault and ran calibration. Tested with a load of towels and found unit is agitating properly now and all functions test good. Job complete
Thomas L.
WASHER MAYTAG MVWC416FW1 Arrived on site for unit not cycling. Diagnostics and found no stored failure codes. Ran step four and steps to and diagnostics. Re-calibrated unit in step four of diagnostics. Tested all operations are now normal. All water connections are dry.
Tyler B.
MICROWAVE WHIRLPOOL WMH31017HB0 "Arrived back on site for no light, replaced control and tested good."
Kevin B.
WASHER MAYTAG MVWB835DW3 "arrived on site and found saved error codes for Oversuds, and lid not opened in between cycles. Ran all functions in manual and also ran test 51 and 52 and all pass properly. after running test cycles found a lot of suds on the bottom of the basket, took one picture. Spoke with techline 7724381324 issue customer is experiencing is likely due to pressure system offset by amount of detergent. Attempted to call customer but there is no answer. No water leaks from connections at time of service,job complete"
Arthur B.
MICROWAVE WHIRLPOOL WMH31017FS0 "Arrived onsite. When customer arrived, advised supervises no longer needed due to buying a new unit, no further work performed."
Al R.
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer taking too long to fill. Confirmed the complaint and removed and replaced the valve. Reassembled and unit not operating properly.Customer advised to seek plumber for hot water valve repair.JOB COMPLETE
Al R.
DRYER WHIRLPOOL WED4800XQ0 Arrived to inspect dryer not working. Confirmed the complaint and removed and replaced the fuse and door switch. Reassembled the unit and unit tested as designed.CUSTOMER HAD EXCESSIVE LINT BUILDUP ON UNIT AND WALL IN LAUNDRY AREA.HAS AND APPOINTMENT TO GET LINT REMOVED.JOB COMPLETE
Al R.
WASHER WHIRLPOOL WTW5000DW2 Arrived to inspect washer not filling up properly. Noticed the latch was damaged. Replaced the latch now unit works as designed.JOB COMPLETE
Arthur B.
WASHER WHIRLPOOL WTW5000DW1 Arrived onsite for customer complaint of top load washer not coming on after remodel. Removed console and found control DOA. Removed and replaced control. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service.
Tyler B.
REFRIGERATOR WHIRLPOOL JFC2089HES "Arrived on site for unit over filling ice maker, found ice maker stuck on fill positions. Replaced I'm and tested good, no leaks on site"
Brandon C.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of agitator being broken, found washplate was broken and needs replacing. ; ordrng 1 W10680215 (washplate)"
Diego G.
OVEN WHIRLPOOL WFE525S0HV1 "Arrived on site. Replaced front panel for oven door. Cycled oven door, all functions tested OK. job complete"
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to replace door. Replaced door test unit and unit test good.
Tyler B.
DISHWASHER WHIRLPOOL WDF330PAHS1 "Arrived on site for leaking unit. Ran unit on heavy and found no leaks, drained and ran again with no leaks, all connections dry."
Scott M.
WASHER MAYTAG MVWC565FW0 "Arrived on site for washer not starting . Ran diagnostics only error code was stuck key error . All functions performing normally during test cycle . Removed control to check for any obstructions , none found . No water leaks detected at time of service . Job complete"
Clif L.
DISHWASHER WHIRLPOOL GU2275XTVY2 Arrived on site to diagnose a dishwasher that is not operating. Found inconsistent results when pressing keys on control panel. Control panel will need to be replaced to complete repairs. Will bring control on return visit in case needed but keypad to be replaced first.
Jonathan S.
DRYER MAYTAG MEDC215EW1 "Arrived on site for dryer not that continues to run and will not stop on its own. Performed diagnostics mode and tested timer, found gears stripped in timer, due to normal wear and tear. Removed failed timer and installed new. Tested operation. All tested good."
Steve C.
WASHER WHIRLPOOL WFW75HEFW0 Arrived on site to replace the tub and water pump due to unit making noise. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
Jonathan S.
REFRIGERATOR JENN-AIR JS48PPDUDE00 "Arrived on site for RC not cooling. Per diagnostics mode and tested damper control and defrost sensor, found sensor closed. Gained access to test leads for defrost sensor and tested resistance, found closed. Gained access to evaporator and checked frost pattern, checked good. Found ice buildup above evaporator fan and through air chamber, possible air leak (see SD-QuickPic). Ran defrost cycle and removed ice buildup above evaporator fan. Inspected door seal and checked drain tube. Found possibly of door not closed completely. Spoke with customer on air leakage. All tested good, no water leaks present. Please allow 24 hours for temperature correction."
Clif L.
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose a washing machine that is making unusual noises. Tested unit and found no mechanical failures or error code saved in machine. Advised homeowner on best loading procedures to prevent out of balance loads. No further repairs are needed and no leaks were found at time of service.
Jonathan S.
WASHER WHIRLPOOL WFW90HEFC0 "Arrived on site for washer having intermittent different failures. Performed diagnostics mode and checked fault codes. Fond fault code F2-E3 intermittent communication between ACU and UI. Tested wire harness resistance and tested good. Found fault is with UI/ panel, not able to select certain cycles, intermittent. Will return with ACU control on hand if needed. Schedule return for Thursday the 21st. ; ordrng 1 W11201287 (CONTROL) and 1 W11213905 (PANEL CONTROL/UI)"
Al R.
REFRIGERATOR WHIRLPOOL WRT518SZFM00 Arrived to inspect refrigerator not cooling. Inspected unit and found both sections are cooling at this time. JOB COMPLETE
Al R.
RANGE WHIRLPOOL WFE515S0ES0 "Arrived to install previously ordered parts. Customer had handle. I installed the spacers, screws and all 4 switches.Reassembled and unit now operates as designed.JOB COMPLETE"
Leonardo C.
RANGE WHIRLPOOL W5CE3024XB00 Arrived on site to test unit for right front burner to hot. Test unit and found burner to be power burner. Turned unit on high then put it on medium and burner turning off and cycling correctly job complete
Luis M.
FREEZER WHIRLPOOL WRT311FZDZ01 "Arrived on site for no cool in fr she food and ice build up in freezer. Found fresh food door gasket not sealing to cabinet and large gaps between liner and cabinet. Remolded fresh food door gasket checked door seal good. Cleared ice from retune vent,added adhesive to gaps."
Joseph C.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site for “power button not working” complaint. Inspected unit and found “done” light on. Unit would not let me run diagnostics. Removed and replaced control and latch. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Leonardo C.
RANGE AMANA ACR4303MFW1 Arrived on site to test unit for oven not working. Test unit and found unit had roaches. Advised customer parts and labor will not be covered due to infestation. Customer did not want to get unit fix if he had to pay job complete.
Steve C.
REFRIGERATOR WHIRLPOOL WRF535SWHZ01 Arrived on site for the unit freezer has frost buildup. Tested the unit and found the left side of the freezer door slide is not closing all the way. Replaced both slides and tested the unit. Unit works properly and all water connections were dry at the time of service.
Steve C.
WASHER MAYTAG MVWX655DW1 Arrived on site for the unit will not complete cycles. Tested the unit and found the drain hose is hitting the bottom of the p trap. Adjusted the drain hose 6 inches in the drain line. Calibrated the unit and unit works properly. All water connections were dry at the time of service.
James C.
OVEN WHIRLPOOL WOS72EC0HS01 Arrived on site and tested operation. Unit is working at this time but the display has clock burn in on all other displays. Customer stated that he reset the breaker yesterday and that the display will go blank once or twice per week. I found no errors but due to screen burn in and display not accepting input properly for diagnostics the unit will require a new console and control to repair. Instructed customer that the control panel is expart and the office will setup return service. ; ordrng 1 W11351998 (CONSOLE)
Tyler B.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on sit for under not powering on, unit will need touch console and possible main control. Office to RS due to psp . Owner said anytime is good, open 7 days a week. No leak on site ; ordrng 1 CNoTE (OFFICE RS) and 1 W11319991 (CONSOLE) and 1 W11322903 (CONTROL)"
Diego G.
WASHER MAYTAG MVWB765FW3 "Arrived on site. Check for water issues. Found error code for bad thermistor on water valve. Replaced housing assembly and cycled, all functions tested OK. No leaks present. Job complete"
Clif L.
WASHER WHIRLPOOL WTW8000DW3 Arrived on site to diagnose a washing machine that is leaving the white film on closing. Tested unit and found no mechanical failures at this time. Advised homeowner on soap usage with a water softener. No repairs are needed at this time and no leaks were found at time of service.
Thomas L.
WASHER MAYTAG MVWB835DC3 Arrived on site for no fill condition. Replaced water valve due to open cold coil. All water connections are dry.
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for door issue. Found large gap on freezer door,door not closing correctly on right side. Removed door found gears not aligned on support bracket,realigned gears reinstalled door and drawer remolded gasket checked door seal good."
Luis M.
REFRIGERATOR WHIRLPOOL WRF555SDFZ00 "Arrived on site for no ice. Icemaker not running through a forced cycle,diagnosed faulty icemaker. Removed faulty icemaker installed updated icemaker kit powered unit on icemaker ran through a cycle water filled icemaker unit working as designed ; used 1 W10882923 (ICEMAKER ) from stock"
Wesley P.
WASHER KENMORE 110.230321 Arrived on site and found unit missing bolt to secure aviator. But agitator assembly seized to shaft. Not agitating properly.
Leonardo C.
DISHWASHER KITCHENAID KDTE334GPS0 Arrived on site to test unit for upper rack not coming out. Test unit and found right side track broken. Replaced track test unit and unit test good job complete no leaks present at this time.
James C.
DISHWASHER WHIRLPOOL WDF330PAHB2 Arrived on site and tested operation. I found water leaking from unit during testing from bottom of door onto my towel. Checked unit for proper installation and found that the unit was leaning forward causing water to create a tidal wave effect when the water runs back down to the sump. Leveled unit and found all water connections dry at time of service and no leaks. Job complete
Brandon C.
DISHWASHER KITCHENAID KDPE234GBS0 "Arrived on site for customer complaint of unit leaking, found water valve had failed, and incoming plumbing line also was leaking, I replaced valve and instructed customer to have plumber replace water line."
Clif L.
REFRIGERATOR KITCHENAID KRSC503ESS01 Arrived on site to replace fan motor and controls per previous technicians diagnosis. Replaced all three parts and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Al R.
WASHER WHIRLPOOL WTW4616FW2 Arrived to inspect washer with a broken inlet valve. Confirmed the complaint and removed and replaced the valve.All water lines were dry at the time of service.JOB COMPLETE
Al R.
WASHER MAYTAG MVWC416FW1 "Arrived to inspect washer still cutting off during the WASH cycle.Confirmed the complaint and replaced the control, cam, actuator, Hub.I started a regular load with all of the surrounding plugs unplugged and the kitchen lights off and the unit tested as designed.Unit still did not start the WASH cycle, so I Called Whirlpool Tech Line and spoke with Ed SR 7724412275 F9E1 LONG DRAIN when first tested.Ed advised the washer May be sharing a neutral or circuit all together, because the customer said while she’s washing and using items plugged into different outlets in the rear part of the house and kitchen, the lights flicker when the washer is on. ALL WATER LINES WERE DRY AT THE TIME OF SERVICE.JOB COMPLETE"
Steve C.
COOKTOP JENN-AIR JED4430GB01 Arrived on site for the unit keeps tripping the breaker. Tested the unit and found the unit is working properly. Customer advised that the installers miswired the units and it is fixed. The unit is working properly and job complete.
Steve C.
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on site for the unit light will not turn on in the fresh food section. Tested the unit and there is power to the socket but the lightbulb will not turn on. Replace the socket and tested the unit. The unit light now turns on and is working properly. All water connections were dry at the time of service.
Kevin B.
DISHWASHER WHIRLPOOL WDF330PAHB2 "Arrived on site and inspected dishwasher and found connection to heating element is loose, reset connections and dishwasher will now complete the diagnostic cycle and verified heating element is on at the end. Added rinse aid to ensure drying cycle is complete. Corrected high drain loop to prevent siphoning back into dishwasher tub from garbage disposal. No water leaks from connections at time of service, Job complete"
Kevin B.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found element connector is off, after re-securing dryer will now run properly. Found airflow is good I showed customer how to determine if there’s an issue with it in the future, dryer is new and there is no lint buildup at time of service, job complete"
Luis M.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 "Arrived on site for no cool. Found unit not entering defrost, ran diagnostics 02 code for open bimetal removed bimetal and shorted line same reading no power to bimetal. Removed control cover checked p2 pink wire to neutral no power from control diagnosed faulty main control. Installed new bimetal ordering control. Return date set for 3/22; ordrng 1 W11089236 (CONTROL)"
Tyler B.
WASHER MAYTAG MVWC416FW1 "Arrived on sote for agitation bolt that came out, reinstalled agitation and bolt and tested good, no leaks on sote"
Tyler B.
DISHWASHER WHIRLPOOL WDTA50SAHZ "Arrived on site for unit not washing found pump not running, replaced sump and tested Good, no leaks on sote"
Clif L.
DRYER MAYTAG MEDB835DW4 Arrived on site to diagnose a dryer with a long dry times. Tested all parts of parents and found dryer is fully operational but external venting is clogged or reducing airflow through unit. This is causing unit not to heat efficiently and long drive times. Homeowner will need to have vent issue corrected to complete repair. And for the repairs to be done by appliance express at this time.
Tyler B.
WASHER MAYTAG MVWC565FW1 "Arrived on site for unit not spinning, found unit with water, replaced drain pump and found 2 nails stuck in impeller, removed and reassembled and tested good, no leaks on site"
Diego G.
DRYER WHIRLPOOL WED4815EW1 And on site. Check for starting issues. Found bad terminal block not allowing correct voltage to unit. Will need terminal block to repair unit and instructed customer to have new cord for unit. Rescheduled for 3/22/19; ordrng 1 3397659 (termial block)
Arthur B.
DISHWASHER FRIGIDAIRE FGID2466QF Arrived onsite for customer complaint of dishwasher leaking from bottom. Found door seal strip on bottom pushed in all the way up in inner door. Properly installed door strip seal and tested unit. Unit now washes as intended. No other issues found. All water connections were dry at time of service.
Brandon C.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site to replace washplate, after replacing unit tested good."
Kevin B.
DRYER WHIRLPOOL WGD8500DC4 "Arrived on site and replaced valve assembly diagnosed by previous technician, ran dryer after replacement and could not detect gas any longer. No further repair is required at this time,job complete"
Diego G.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site. Check for no spinning issues. Found bad capacitor not allowing unit to spin correctly. Replaced capacitor and cycled, all functions tested OK. No leaks present. Job complete"
Steve C.
REFRIGERATOR KITCHENAID KRFF305ESS00 Arrived on site for the unit has frost buildup in the freezer. Found excessive frost buildup on the freezer on the left side of the freezer door. Remove all the frost buildup and found the ice was jamming the left slide. Also used a heat gun to expand the gasket. Unit works properly and all water connections were dry at the time of service.
Diego G.
DRYER MAYTAG MGDB766FW0 Arrived on site. Checked for scratch issues. Found damage display on Console. Will need display to repair unit. Office to reschedule; ordrng 1 W11042482 (CONSOLE )
Robert J.
WASHER MAYTAG MVWB765FW2 Arrived on job for complaints of no water. Test operation and found water level normal.
Wesley P.
DRYER WHIRLPOOL WHD5090GW0 Arrived onsite for an f01 error. Replaced acu. Now operates as designed. All checks good. Advised customer on repair.
Lou S.
WASHER WHIRLPOOL WTW5000DW2 "arrived on site to inspect washer very loud. Upon further inspection, I found that the customer had done a load of laundry and at the end of the cycle, the clothes were still wet. Checked for error codes and it showed F7E6-motor fault. I cleared the code and tested in diagnostics. Unit operated as designed. I followed the tech sheet and tested the motor and it suggested replacing the control. I removed and replaced the control and calibrated. Retested the unit and it operated as designed. No water leaks observed during service, job completed."
Joseph C.
REFRIGERATOR WHIRLPOOL GI0FSAXVY012 "Arrived on site for “frost build up in freezer” complaint. Inspected unit and found drawer wheel had skipped on track and made door not close completely. This caused frost to form in unit. Removed door and drawers and cleaned ice from all areas. Adjusted drawer gears. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
Kevin B.
DRYER MAYTAG MEDB725BW0 "Arrived on site and found door catch is broken, replaced catch and the door will now close properly. Recommended to customer vent to exterior of home be cleaned by a service. Job complete."
Diego G.
WASHER MAYTAG MVWB855DC3 Arrived on site for complaints of spinning issues. Found oil leaks coming from transmission. Will need stator rotor clutch and transmission to complete. Office to reschedule please allow 2 hours.; ordrng 1 ALLOW2HRS (ALLOW 2HRS ) and 1 CNOTES (CNOTES ) and 1 W10915700 (STATOR ) and 1 W10915701 (ROTOR )
Kevin B.
RANGE WHIRLPOOL WOS51EC0AS04 "Arrived on site and replaced temperature sensor and preheated oven and it is now heating properly, job complete"
Leonardo C.
RANGE WHIRLPOOL WEG750H0HZ0 Arrived on site to replace socket and control panel. Replaced panel and all buttons working but light still not working. Opened box and found wrong socket we need the light bulb socket not the led socket. Re ordering socket w11281687. Reschedule for Friday afternoon ; ordrng 1 W11281687 (LIGH SOCKET )
Arthur B.
RANGE WHIRLPOOL WFE540H0ES0 Arrived onsite for customer complaint of freestanding range control panel light shut off. Found digitizer on control faulty. Removed and replaced control board. Reassembled and tested. All functions/features work as intended. No other issues found.
Brandon C.
REFRIGERATOR WHIRLPOOL WRX735SDHW00 "Arrived on site for customer complaint of refrigerator not turning on or cooling, found UI panel was faulty and not responding. Ordering UI panel, bringing back main control and fan motors. ; ordrng 1 W11043015 (panel-ui)"
Brandon C.
VENTHOOD WHIRLPOOL WVU37UC6FS0 "Arrived on site to replace fan blade, after replacing, unit tested good."
Wesley P.
REFRIGERATOR KITCHENAID KRFC704FPS00 Arrived on site and found symptom of cracked Evap tray. Ordering new tray and permagum to seal leak. Will attempt patch prior to replacement of tray. ; ordrng 1 212643 (sealer-gum) and 1 W10877573 (tray-evap)
Thomas L.
ICE MACHINE KENMORE 106.895931 Arrived on site for no ice. Replaced cracked water distributor tube. All water connections were dry.
Al R.
REFRIGERATOR FRIGIDAIRE FGSS2635TD0 Arrived to inspect ice maker not making ice. Confirmed the complaint and ordered FGSS2635TD0 ICE CONTAINER ASSEMBLY.NEEDS MORE WORK ; ordrng 1 FGSS2635TD0 (ICE CONTAINER ASSEMBLY )
James C.
VENTHOOD WHIRLPOOL UXT4230ADS1 Arrived on site and tested operation. I found the fan not turning. Inspected fan and found the mounting bracket loose causing blade to be stuck. Secured mounting bracket on fan motor and tested. Unit working properly. Job complete
Steve C.
DRYER WHIRLPOOL WED85HEFC2 Arrived on site for the unit will randomly turn off and will show PF error. Tested the unit and found the unit power cord will not go in all the way to the wall plug. Advise the customer to call a electrician to change out the wall plug. The unit is working properly and advise customer to clean air vents every six months.
Robert J.
OVEN AMANA AGR5330BAS3 Arrived on job for complaints of flames too high. Adjusted mixture and test.
Lou S.
DISHWASHER KITCHENAID KDTE104DSS0 "arrived on site to inspect dishwasher no fill. Upon further inspection, I placed the unit in diagnostics and it showed error code F6E6 & F7E2. I cleared the codes and continued with testing. The unit motor failed to operate but the other components operated as designed. Due to the F7E2 code, I removed the outer door panel to inspect the control and found that the power/element connection was burnt and will need replacement. I inspected the element and it is good. I advised the customer of my findings and am ordering the harness, CNOTE AUTHORIZATION, CNOTE-LSO per customer request and will return with the control and sump/motor assembly. I left the unit unplugged for safety. No water leaks observed during service. Scheduled return service for 03/20/19. ; ordrng 1 CNOTE (LSO) and 1 CNOTE (AUTHORIZATION ) and 1 WPW10612062 (harns-wire)"
Arthur B.
WASHER MAYTAG MVWC565FW0 "Arrived onsite for customer complaint of top load washer grinding when spinning. Found gearcase bearing grinding and leaking oil. Also found hub stripped. Removed and replaced gearcase,hub and cam kit. Reassembled and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
Lou S.
REFRIGERATOR WHIRLPOOL WRF992FIFM00 "arrived on site to inspect refrigerator not making ice. I tested the ice maker and it operated as designed. I tested the fill tube and water dispensed, but I found it was very slow and not completely filling the ice tray. When I went to remove the filter, I found a large amount of water in the bottom of the RC section. I removed the shelving and tested the water dispenser at the door and I found that due to the water pressure, when I dispense water, the filter is being pushed out of the housing approximately 1/8 of an inch and water is leaking. According to techline, the incoming water line and regulator valve need to be replaced. I am ordering the incoming water line, regulator valve, housing and a left door hinge cover (broken). I scheduled return service for 03/21/19. No water leaks observed at the end of service.; ordrng 1 8212547RP (tube-water) and 1 W10786952 (valve) and 1 W10906054 (housing) and 1 W11230095 (COVER)"
Al R.
COOKTOP KITCHENAID KECC667BBL02 "Arrived to inspect new cooktop not powering on. Confirmed the complaint and customer explained to me that he installed the unit himself. I called CS at office and was informed the customer needs to have a L1, L2, Neutral and Ground from his residence to connect properly to the unit in order for the cooktop to operate properly. Customer was adamant about not needing a neutral wire from his residence. He advised that he did not want to have to hire an electrician. He said that if it didn’t work he was going to take the unit back. I advised him that he simply needed to get an electrician to wire his house so that it can connect with the unit as designed.Customer told me to change out the control so the unit could work properly. I advised him the cooktop needs 240 V to operate properly.I took a SD quick pic of the wiring underneath the cabinet for the cooktop and attached.JOB COMPLETE"
James C.
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site and installed new control and control panel. Tested operation. Unit working properly. Job complete
Luis M.
REFRIGERATOR FRIGIDAIRE FFTR1821TW0 Arrived on site for cooling issue . Suspecting unit low on refrigerant order uv drier; ordrng 1 5303918358 (UV DRIER) and 1 TJ90SF8404 (ACCESS VALVE)
Jonathan S.
ICE MACHINE KITCHENAID KUIC18PNXS0 "Arrived on site for ice machine not powering on. Performed diagnostics and tested voltage to unit, found 120 volts. Tested voltage coming from external drain pump and found none. Found failed drain pump. . Removed failed drain pump and installed new. Performed diagnostics mode and tested all functions.Tested in normal operation and monitored for leaks. All tested good, no water leaks present. Paid in full on credit card."
Luis M.
FREEZER WHIRLPOOL WRF767SDHZ00 "Arrived on site for no ice in freezer compartment. Removed door and drawers found blue power lead disconnected from harness,repaired harness and lead. Reconnected harness powered unit on icemaker ran through a cycle and filled with water."
James C.
DISHWASHER WHIRLPOOL GU2475XTVY0 Arrived on site and found lights flashing and lights on the display all lit up. Inspected console and found the ribbon has shorted. Installed new console and tested operation. Unit working properly and all functions test good. Job complete
Arthur B.
DRYER AMANA NED4655EW1 Arrived onsite for customer complaint of dryer not heating. Removed back panel and check element and thermal cutoff for continuity. Found neither had continuity. Removed and replaced element and cutoff. Reassembled and tested. Unit now heats and tumbles as intended. Dryer vent and lint trap was clean of lint at time of service.
Steve C.
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 Arrived on site to replace the freezer door due to the units not making ice. Replace the freezer door and tested the unit. Unit works properly and all water connections were dry at the time of service.
Arthur B.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 Arrived onsite for customer complaint of RC section freezing over recurring issue. Found RC evaporator all frosted over. Used steamer and heatgun to remove all ice. Thermistors did pass in diagnostics. Did find however some corrosion on RC thermistor. Called WPL TJ SR#7724380195 and advised to replace evaporator cover due to tabs being broken off. Also advised if this failure happens again to callback with above reference number to deem non repairable. R/S 3/18. All water connections were dry at time of service.; ordrng 1 W11033168 (harns-wire) and 1 WPW10501260 (cover-evap)
Robert J.
RANGE WHIRLPOOL WFC150M0EB1 Arrived on job for complaints of burners not setting properly. Found pans not allowing burner to lock in place. Replaced pans and now burners locking in .
Leonardo C.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to test unit for unit not washing dishes. Test unit and found unit filling with water but not spraying water. Test motor and found motor getting power but not responding. Replaced sump and motor test unit and unit test good no leaks present at this time. Job complete
Brandon C.
REFRIGERATOR WHIRLPOOL KBRC36FTS04 "Arrived on site for customer complaint of RC compartment freezing food, found bad thermistor, ordering thermistor. I quoted customer for control board if needed. Ordering thermistor; ordrng 1 WP2188820 (thermistor)"
Luis M.
ICE MACHINE KITCHENAID KUIC15PHZS0 Arrived on site for no ice ran unit through diagnostics all test passed ran unit through a normal operating cycle found unit shutting off during draining diagnosed failed drain pump. informed customer water line has been slowly dripping showed customer wood floor sent pic to SD-QuickPic. Removed failed pump installed new drain pump added water to pump no leaks from pump and tubing unit working as designed.
Paul R.
MICROWAVE KITCHENAID KCMS2055SSS1 arrived onsite for the microwave with the door not opening. I found the latch release with a broken tab. I replaced the latch release and tested the unit. The unit is working as designed and putting out over 1000watts. Call complete.
Wesley P.
WASHER WHIRLPOOL GHW9100LW0 Arrived onsite and tested unit for errors. Operated properly in diagnostics. Was made aware of major oversudsing problems. Advised on soap use and other use and care. All checks good. Unit operating as designed.
Joseph C.
DISHWASHER WHIRLPOOL WDF520PADM7 "Arrived on site for “leaking water from bottom of door” complaint. Inspected unit and found vent gasket faulty. Removed and replaced vent. Tested unit. Unit is performing as designed. No leaks detected, at time of service. Missing friction pads. Ordering new friction pads. Return for repairs on 03/21. ; ordrng 2 WP8268961 (pad)s"
Steve C.
DRYER WHIRLPOOL MEDB835DC4 Arrived on site for the unit is not heating. Tested the unit and found no heat is present. Found the element has a broken coil and the rest of the fuses check good. Replace the heater element and tested the unit. Unit works properly and job complete.
James C.
DRYER WHIRLPOOL WED5000DW2 Arrived on site and tested operation. I found that the unit is making a loud metal grinding noise. I found the noise coming from the tensioner. Installed new tensioner and pulleys from dryer kit and tested operation. Unit working properly and all functions test good. Job complete
Joseph C.
MICROWAVE WHIRLPOOL WMH31017HS0 "Arrived on site for “making noise and not heating, after about 4 minutes” complaint. Inspected unit and found vent fan turned up, into cabinet bottom. This condition could have been the reason for previous visits, as vent fan is needed to cool components. Corrected fan placement. Unit is performing as designed."
Steve C.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site for the unit is not working properly. Tested the unit and found all the burners are igniting properly and the oven is working properly. The unit is working properly and no gas leak present.
Jonathan S.
WASHER WHIRLPOOL WFW97HEDC0 "Arrived on site for water remaining in bleach compartment in dispenser. Performed diagnostics mode and checked error codes, no errors. Ran automatic test cycle and monitored valve operation. Checked automatic soap dispenser settings, adjusted to water softener. Spoke with customer on user care guide. All tested good, no water leaks present."
Al R.
DRYER WHIRLPOOL WED75HEFW1 Arrived to install previously ordered part. Disassembled the unit and removed and replaced the element. Reassembled and tested the unit and unit tested as designed. No lint observed at the time of service.JOB COMPLETE
Clif L.
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived on site to diagnose a refrigerator that will not close. Tested unit and found shelving misaligned and unit causing butter container and shelves to contact each other. Rearrange shelving properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Kevin B.
WASHER MAYTAG MVWX655DW0 "Arrived on site and replaced tub and wash plate diagnosed on previous visit, after replacement ran an automatic test cycle and all functions are operating properly. No water leaks from connections at time of service, job complete."
Clif L.
ICE MACHINE KITCHENAID KUIC18PNXS1 arrived on site to diagnose an ice machine that is not producing ice. Tested unit and found water valve failed in unit causing unit not to fill reservoir. Replaced water valve and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Diego G.
REFRIGERATOR WHIRLPOOL WRS325SDHV02 Arrived on site for complaints of no operation. Test unit and found nothing running but lights are on. Found power to main board but none being sent out. Replaced control board test unit all operation functioning properly. No water leaks detected at time of service.
Jonathan S.
OVEN KENMORE 790.488031 "Arrived on site for microwave oven combo unit. Microwave turntable to operating. Performed diagnostics mode and tested voltage to motor, found within range. Found failed motor. Will need second man to repair; ordrng 1 5304498736 (TURN TABLE) and 1 SEENOTE (2 MEN JOB)"
Paul R.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 "Arrived onsite for the refrigerator with a no ice condition. I found the fill tube and ice maker funnel iced over because a piece of foam had gotten in the funnel preventing the water from entering the ice maker. I defrosted the ice, removed the foam, and tested the unit. The unit is working as designed. Call complete."
Scott M.
RANGE KITCHENAID KSGB900ESS2 "Arrived on site , replaced panel and non bezel . Tested all features all checked good . No gasleaks detected at time of service . Job complete ."
Kevin B.
MICROWAVE WHIRLPOOL WMH53520CS2 "Arrived on site and replaced switch and diode diagnosed by previous technician, after reconnecting power and closing door microwave lost power. Will need to bring back all switches, switch door components, and heating parts to complete repair on next visit.; ordrng 3 W10138793 (fuse)s and 1 W10269458 (switch) and 1 W10269460 (switch) and 2 W10562613 (cam-plate)s and 1 W10727360 (microswitch) and 1 W10818686 (magnetron) and 1 WP8206419 (interlock) and 1 WPW10156813 (interlock) and 1 WPW10531156 (filter) and 1 WPW10574736 (capactr-mg)"
Steve C.
WASHER MAYTAG MVWC565FW1 Arrived on site for the unit is not spinning properly. Tested the unit in diagnostics and received error code f7e7 motor unable to reach rpm. Replaced the capacitor and acuator per the tech sheet. Replaced both parts and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Paul R.
WASHER WHIRLPOOL MVWB765FW0 Arrived onsite for the washer that the sheet went under the agitator. I removed the agitator to remove the sheet. The agitator was in good shape and no burrs were on it and it wasn’t warped in ay way. I reinstalled the agitator and ran service diagnostics. I found no stored error codes. I ran test 51 and all test passed. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Scott M.
WASHER MAYTAG MVWX655DW1 "Arrived on site for not washing properly . Found gear case completely covered in oil and grease . PLEASE LOOK AT sicky notes !!!! Also talked to CS , ask him as well ... Unit is sitting outside of back door . So only able to test drain ,agitate ,and spin cycles . No water hook ups . Inner tub is not sitting right at shaft , can lift inner tub side to side a couple of inches . Wash plate is nearly moving during agitation. Ordering basket , tub ( outer) gearcase, hub &screws (10) belt , wash plate , will need 2 hrs and autho .; ordrng 1 2HRS and 1 AUTHO and 1 W10512161 (tub asm) and 1 W10528947 (hub) and 1 W10752187 (screw) and 1 W10752719 (basket) and 1 W10902814 (WASH PLATE ) and 1 W11035751 (GEAR CASE ) and 1 W11239857 (BELT) and 10 WP8533953 (screw)s"
Kevin B.
DRYER MAYTAG MEDX655DW "Arrived on site and found tensioner is squeaking, replaced it with repair kit. Dryer is new no lint found in unit cabinet at time of service, job complete"
Clif L.
DRYER WHIRLPOOL MED7000XW1 Arrived on site to diagnose a dryer that is making her usual noise. Tested unit and found idler pulley and rollers worn out in unit. Replaced all rollers and idler pulley and tested unit. Found all is functioning properly at this time.
Leonardo C.
MICROWAVE KITCHENAID KBMS1454SSS3 Arrived on site to replace transformer. Replaced transformer and unit still not turning the turn table or fan or light. Test all switches and tods and everything working correctly. Chase will look in to it ; saved tckt
Al R.
ICE MACHINE WHIRLPOOL GI1500PHX6 Arrived to inspect Ice maker not working. Customer advised she turned it on after unplugging it due to a water leak. The unit was producing ice. I pushed the unit back into its original spot and connected the drain tube into the house drain.NO PARTS USED.JOB COMPLETE.
Lou S.
DRYER MAYTAG MED3500FW1 "arrived on site to inspect dryer not turning on. Upon further inspection, I found a large dent on the left side of the top panel where it appears that something had fallen on it. When I turned the dial on the control panel, nothing happened. I attempted to turn the unit on at the power button and nothing happened. When I removed the top panel, I found that one of the connections to the control was loose. I reconnected the connector and tested the unit and it operated as designed.. I advised the customer of my findings and quoted the customer $130.03 to replace the top panel. Customer advised that they did not want to replace it at this time as they intend to place a folding board/station across the washer and dryer tops. No lint observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRT541SZDW00 "Arrived on site for moisture in fresh food found moisture on fresh food control housing. No signs of leaking from freezer checked door seal found small gap on left side corner of fresh food door to cabinet. Called tech support adjusted bottom hinge,reinstalled doors checked door seal good no gaps. If problem continues will need to order a fresh food door file#7724396588"
Luis M.
REFRIGERATOR WHIRLPOOL KSC24C8EYY02 "Arrived on site for no cool. Removed fresh food evaporator cover found lines to evaporator corroded,diagnosed refrigerant leak at silver evaporator. Unit will need evaporator and compressor parts covered customer is responsible for labor.
Joseph C.
MICROWAVE GE PEB9159SJ2SS Arrived on site for “missing segments on display panel” complaint. Inspected unit and found missing segments on display panel. Removed and replaced customer supplied control and panel. Segments are green. Was given p/n WB56X27089. It appears that White led panel p/n is going to be WB56X30007. Request customer contact whoever sent previous part for ordering new and correct part.
Robert J.
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on job for complaints of broiler not working. Confirmed no operation in broil. Ran bake and broil element heating in preheating. Ran diagnostics and no code and passed all test. Replaced console and test.
Luis M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for cooling issue. Evaporator in cased in ice, called tech support due to ongoing issue. Evap cover secured with 2 screws on top and 2 in middle of cover. Per tech support changed defrost setting to basic and per tech support all necessary repairs have been done for fresh food evaporator freezing over. File #7724425623"
Wesley P.
REFRIGERATOR KITCHENAID KBLS20ETSS00 Arrived on site and found evidence of leak from drain pan. Repair authorized. ; ordrng 1 2TECHS and 1 WP12579803 (pan- drain)
Clif L.
OVEN KITCHENAID KSGG700ESS1 "Arrived on site to replace flame spreader, baffle, and oven bottom for range. Replaced all three parts and tested unit. Found all is functioning properly at this time."
Lou S.
REFRIGERATOR WHIRLPOOL GSC25C6EYY02 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the diffuser ad installed the hex nut at the bottom right rc door hinge. Tested the unit and it’s operating as designed. No water leaks observed during service, job completed."
Tyler B.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived back on site for fans and control replacement after defrost, cleared remains ice, replaced rd and fc EVAP fans and rear control and tested good, no leak on site. Under our labor warranty, parts covered"
Paul R.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for the dishwasher with dispenser issues. I found the dispenser locking tab broken not allowing the door to stay closed. I replaced the dispenser and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Wesley P.
VENTHOOD WHIRLPOOL GXW7336DXS2 Wrong chimney sent. Verify stainless!!; ordrng 1 W11240046 (CHIMNEY)
Wesley P.
REFRIGERATOR KITCHENAID KRFC300ESS01 Arrived on site and found door consistently hoping reach due to customer opening from sides of Handle. Instructed customer on always opening freezer from center of handle. All checks good. Unit is operating as designed.
Scott M.
WASHER WHIRLPOOL WFW75HEFW0 "Arrived on site for unit not starting . Ran diagnostics nonerror codes , all checked good . When trying to start normal wash ,unit control would light up the go blank. Checke all connections . Unit did this several times . Replaced panel UI and control . Ran diagnostics all checked good . Unit is now properly responding to commands in normal cycles . Nonwater leaks detected at time of service . Job complet"
Kevin B.
REFRIGERATOR WHIRLPOOL WRX986SIHZ "Arrived on site and inspected refrigerator and found it has not tripped the AFCI breaker in 8 hours, spoke with techline SR7724391765 and they recommended adding service kit W10810444 per service pointer W10806461. No water leaks from connections at time of service.; ordrng 1 W10810444 (cord-power)"
Robert J.
WASHER MAYTAG MVWC565FW1 Arrived on job for complaints of burning smell. Ran diagnostics and all functions working properly. Found the capacitor warm . Replaced capacitor. No leaks detected at time of service.
Joseph C.
DRYER WHIRLPOOL WED4815EW1 "Arrived on site for “fireball behind unit” complaint. Inspected unit and found burned out connection on black power wire. Burned black wire end on power cord. Power cord will need to be replaced. Repaired black wire on unit. All other wire connection screws, in terminal block, were very loose, when I started inspection. Not able to test unit, due to no power cord."
Robert J.
OVEN KITCHENAID RBD275PDQ12 Arrived on job for complaints of no display. Found the microcomputer will need to be rebuilt. Pulled for rebuild. ; ordrng 1 CNOTE (AUTHO NEEDED )
Leonardo C.
RANGE WHIRLPOOL KFGG500ESS2 Arrived on site to replace manifold. Replaced manifold test unit for leaks no leaks present at this time. Job complete.
Wesley P.
REFRIGERATOR WHIRLPOOL W8RXEGMWS02 Arrived on site and found failed icemaker. Replaced icemaker and tested. All checks good. Unit is now operating as designed
Robert J.
WASHER WHIRLPOOL WTW7500GC0 Arrived on job for complaints of LF code. Ran diagnostics and no code stored. Replaced control and ran diagnostics.
Scott M.
DISHWASHER WHIRLPOOL DU1055XTVQ1 "Arrived on site for dish washer starting and then shutting off . Checke and not getting voltage to motor . Found control a couple of capacitors had blown . Replaced control and tested unit . All checks good , no water leaks detected at time of service . Job complete."
Clif L.
WASHER MAYTAG MVWB765FW3 Arrived on site to diagnose the washing machine with rust buildup on dispenser drawer rail. Tested unit and found waxy buildup from rinse agent on drawer rail causing it to discolor. Replaced drawer to prevent future issues. No further repairs are needed and no leaks were found at time of service.
Scott M.
WASHER WHIRLPOOL WTW5000DW2 Arrived on site for poor washing . Found change wedged between wash plate and tub . Removed plate and cleaned out obstructions . Tested unit all checked good . No water leaks detected at time of service . Job complete .
Tyler B.
MICROWAVE WHIRLPOOL GT1196SHS "Arrived on site for unit not heating, cust stated he saw sparks from mag, ran unit and buzzed very loud indicated that trans and mag has failed, transformer is discontinued.
Luis M.
REFRIGERATOR KITCHENAID KRSF505ESS00 "Arrived on site for faulty snack pan. Removed damaged pan,inspected new pan good installed new pan"
Jonathan S.
MICROWAVE GE JNM1541DN1WW "Arrived on site for microwave not heating. Inspected unit and found metal showing on microwave liner, due to normal wear and tear (see SD-QuickPic). Performed diagnostics and tested amp draw to unit, found amps within range. Found unit sparking by capacitor and diode. Removed capacitor and diode and installed new. Tested unit, found magnetron will need to be replaced. Will need to add microwave liner paint to cavity. Will return with new capacitor and diode in case needed. Schedule return appointment for Wednesday the 20th. May need authorization to complete repair. ; ordrng 1 98QBP0300 (spry pt 6oz.wht) and 1 98QBP0302 (tch up pt/6oz.snow w) and 1 SEENOTE (MAY NEED AUTHORIZATION ) and 1 WB27X10240 (capacitor hv) and 1 WB27X10597 (h.v. diode)"
Wesley P.
REFRIGERATOR GE GFE28GSKSS Arrived onsite and found complaint of not cold enough. Tested and found temp avg 36f in fridge and -1f in freezerDid find mismolded freezer gasket. Reformed with heat gun for proper seal. Advised customer on findings and repair. All else checks good. Advised customer on temp monitoring.
Kevin B.
RANGE WHIRLPOOL WFE320M0EB2 "Arrived on site and set oven to preheat and found temperature is rising faster than what is displayed. Replaced temperature sensor and range is now operating properly, job complete"
Robert J.
REFRIGERATOR KITCHENAID KFIS29BBMS03 Arrived on job for complaints of filter stuck. Found the housing damaged will need replaced ; ordrng 1 W11194438 (HOUSING )
Luis M.
ICE MACHINE KITCHENAID KUIC15NHZS0 "Arrived on site for no ice. Ran diagnostics found water leaking from filter housing,cont. diagnostics all test passed. Ran unit through a normal cycle slab of ice formed found sensor not registering reservoir low and kicking out of harvest diagnosed unit will need housing and water sensor will order water lines to housing in case needed; ordrng 1 W11266112 (HOUSING FILTER) and 1 WPW10485962 (SENSOR) and 1 WPW10678299 (WATER LINE ) and 1 WPW10678300 (WATER LINE)"
Steve C.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for the unit is not freezing or cooling. Found the evaporator is frozen over but the fan is still working. Found the unit is not going into defrost due to the control board is defective. Replace the control board and advise the maintenance personnel to turn the unit off to defrost the unit. Unit is working properly and all water connections are dry at the time of service.
James C.
COOKTOP GE CHS995SELSS Arrived on site and installed new control. Tested operation and found unit working properly. Instructed customer that there may be some odors the first few times I sing cooktop and ovens but it will go away. Unit now working properly. Job complete
Scott M.
WASHER WHIRLPOOL WFW94HEXW2 Arrived on site for washer not spinning out properly . Found MCU error codes . Replaced control MCU . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete .
Brandon C.
MICROWAVE KITCHENAID KMBP100ESS01 "Arrived on site for customer complaint of unit not powering on, found UIB/console needs replacing, I am order part.; ordrng 1 W10588761 (panl-cntrl)"
Lou S.
DRYER GE DDE8200RCMWH "arrived on site to inspect dryer no heat. Upon further inspection, I found that the element was not coming on. When I checked ohms to the element, I found it was open. I verified the cutoffs and thermostats and all were good. When removing the connectors to the cutoffs, I found some of the wiring was aging and gong bad. Also, I found that the the black power cord wire at the terminal block was melted and the connecting screw had come disconnected from the block.
Lou S.
WASHER WHIRLPOOL WTW5000DW2 "arrived on site to inspect washer stopping mid cycle. Upon further inspection, the unit was sowing error codes F8E1 and F7E5 in diagnostics. I cleared the codes and continued with testing. When the unit was to dispense hot water, it failed. I placed the unit in manual test mode and tested both valves and the hot water valve failed. I tested agitate and spin ad it operated as designed. I removed ad replaced the water valve and tested again and it operated as designed. No water leaks observed during service, job completed."
James C.
REFRIGERATOR WHIRLPOOL KRMF706ESS01 Arrived on site and tested operation. I found the dispenser nozzle not locked in place on separator. Secured nozzle in locking clips and tested. Unit working properly. Job complete
Lou S.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator noise. Upon further inspection, as soon as I walked into the home I could hear the refrigerator vibration noise. I found that the condenser was vibrating against the bracket at the bottom of the unit while the compressor was on. I used some sealer and placed it in between the condenser and bracket and the noise stopped. Also, I leveled and squared the unit and raise the right RC door to be level with the left FC door. No water leaks observed during service, job completed."
Kevin B.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site and inspected refrigerator and found it is cooling but temperature is not cold enough. Found freezer to be 8 to 10° and fresh food between 45 and 50°. Inspected freezer evaporator and found frost pattern is good but there is some ice build up on the top of the evaporator, took one picture. Set refrigerator into a diagnostic cycle and on test three evaporator is running properly. Could not get fan motor to run outside of a diagnostic cycle. Spoke with CS & LM Will need to bring back control boards to correct issue. No water leaks from connections at time of service.; ordrng 1 W10822648 (cntrl-elec) and 1 W11172798 (CONTROL) and 1 WPW10226427 (cntrl-elec)"
Wesley P.
REFRIGERATOR WHIRLPOOL ASI2575GRS00 Arrived on site and found necessary customer instruct on Evap function and heater. No other concerns. All checks good. Unit operating as designed.
Arthur B.
REFRIGERATOR WHIRLPOOL WRB322DMBW00 "Arrived onsite customer complaint of no cool on bottom mount refrigerator. When arrived, found unit is now cooling as intended. Customer did advised that street lost power last night. Advised that start device reset itself. No other issues found. No water connected to unit at time of service."
Lou S.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "arrived on site to inspect refrigerator noise. Upon further inspection, the customer provided a video of the noise which appeared to be coming from the back. The customer advised that when it happens, they will move the refrigerator away from the wall a few inches and the noise stops. I placed the unit in diagnostics and turned the condenser fan on in test 3. I found that the warning label on the power cord was flapping with the airflow from the condenser and hitting the back of the unit and the wall. I advised the customer of my finding and using a zip tie, I wrapped the label around the cord and secured it with the zip tie. Tested the unit again, and no more noise. No water leaks observed during service, job completed."
Joseph C.
RANGE JENN-AIR JGS1450DS0 "Arrived on site for “unit not keeping temps” complaint. Per my previous diagnosis, removed and replaced control, console and sensor. Unit checks good. No leaks detected, at time of service."
Steve C.
WASHER WHIRLPOOL WTW5000DW1 Arrived on site to replace the gear case due to noise when unit is spinning. Replaced the gear case and calibrated the unit. Unit works properly and all water connections were dry at the time of service.
Al R.
DRYER WHIRLPOOL WED4815EW1 Arrived to inspect dryer door that’s hard to close. Confirmed the complaint and replaced the catch and adjusted the strike to fit into catch properly.Customer satisfied JOB COMPLETE.
Scott M.
DISHWASHER WHIRLPOOL WDF560SAFM2 Arrived on site for not starting wash cycle . Ran diagnostics . Wash motor & heater errror codes . Found wash motor completely dead . Checked and was getting proper voltage . Replaced sump and motor. Ran diagnostics all checke normal . No water leaks detected at time of service . Job complete .quick pic of closing papers .
Al R.
DRYER MAYTAG MEDC465HW0 Arrived to inspect dryer not powering on. Removed the back panel and checked continuity on all associated parts. Removed and replaced the relay pts & door switch and dryer still did not power on. Unit will need the timer to work properly.I ordered the timer and will return to install on 3/21/19.; ordrng 1 WPW10185992 (TIMER)
Lou S.
MICROWAVE KITCHENAID KOCE500ESS06 "arrived on site to inspect wall oven/microwave temps. Upon further inspection, Using my multimeter, I placed my thermal lead in the middle of the center rack and tested on Bake mode at 350 degrees. At preheat my temp reading was 405 degrees. My next five readings were 353, 377, 346, 374, 349 for an average of 359 degrees. I advised the customer of my findings. I tested the microwave with a cup of water and pressed start for a one minute quick heat. The unit operated as designed and heated the water. I referred the customer to their customer use & care guide for heating specific foods. Made recommendations on heating foods when using the oven. Job completed."
Tyler B.
REFRIGERATOR MAYTAG MBF2258XEW6 "Arrived I. Site for unit not cooing, found all items frozen, found door not shutting do to basket incorrectly placed, corrected and Testd goo, no leaks"
Luis M.
REFRIGERATOR KITCHENAID KRMF706EBS01 "Arrived on site for cooling issue in fresh food diagnosed faulty temperature thermistor on fresh food evaporator. Removed thermistor assembly,installed new harness assembly. Secured thermistor to suction line with foil tape and zip tie powered unit on checked fan motor unit working as designed."
Diego G.
DISHWASHER MAYTAG MDB8989SHZ0 "Arrived on site. Check for no operation issues. Found console not reacting intermittently. Found no power going to sump and motor. Will need main control, console and sump and motor to repair unit. Office to reschedule; ordrng 1 W11132777 (CONSOLE ) and 1 W11225084 (CONTROL )"
James C.
REFRIGERATOR WHIRLPOOL WRB322DMBM Arrived on site and found freezer has large amounts of ice and frost in it. I also found the evaporator completely frozen over and ice maker not getting water. I found the shut off valve to the water supply turned off. Unit is sealing properly and ice has began to melt. Customer stated that the unit is beginning to cool in the fresh food. Instructed customer to torn unit off to allow to thaw overnight and unit will begin cooling properly. Job complete
Steve C.
WASHER WHIRLPOOL WTW4816FW1 Arrived on site for the unit is not working properly. Tested the unit and found the error code F8E1 long fill. Tested the unit and found the unit will just go to sensing and nothing happens. Also found the unit will need a new control board and a new valve. Customer advised that she will be getting a new unit. Customer only paid for the service fee. All water connections were dry at the time of service.
Thomas L.
REFRIGERATOR GE PFE28KSKISS Arrived on site or freezer not cooling. Tested temps and fresh food section was it 40 freezer was it 14 is starting to drop. I could fine no problems that would raise the temperature to 14 except for the fact there was nothing in the freezer to help maintain the temperature. The customer will put containers of water to make ice in the freezer and I will ask him Monday if the temperatures stabilized.; saved tckt
Kevin B.
DRYER WHIRLPOOL WED8000DW4 "Arrived on site and inspected dryer and do use has failed, after replacing fuse found AF error code displayed while running. Found airflow at rear of dryer is good and found vent is clear but inspected exhaust exit on outside of home and found that it has collapsed. Recommended to customer that vent exit be replaced otherwise error code will continue. No lint found in this unit cabinet at time of service, job complete."
Paul R.
ICE MACHINE WHIRLPOOL GI15NDXTS1 Arrived onsite for the ice machine to replace the previous diagnosed parts. I replaced the UI overlay. I leveled the unit to keep water from dripping out of the return trough. I tested the unit and it is working as designed. There were no water leaks present at the time of service. Call complete.
Tyler B.
REFRIGERATOR WHIRLPOOL GZ25FSRXYY2 "Arrived on site for door no opening, found slides assembled incorrect, was able to get everything out, and correct, re assembled and tested good, no leaks on site"
Tyler B.
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for unit not locking, replaced lock and tested good."
Thomas L.
REFRIGERATOR MAYTAG MSC21C6MFZ00 Arrived on site for no ice condition. Tested unit to find a failed icemaker. Removed and replaced ice maker. All water connections are dry.
Scott M.
WASHER WHIRLPOOL WTW4855HW1 Arrived on site for not starting . Found water was shut off . Ran diagnostics and all checked . Nonwater leaks detected at time of service . Job complete.
Leonardo C.
DISHWASHER MAYTAG MDBH979AWB3 Arrived on site to test unit for unit had no power. Test unit and found unit getting 120 volts but not responding. Found opened bimetal. Replaced bimetal . Test unit and unit test good after replacing bimetal. No leaks present at this time.
Wesley P.
OVEN WHIRLPOOL WEG515S0FS0 Arrived on site and adjusted Ignitor for consistent ignition. Advised customer on repair. All checks good.
Kevin B.
DRYER WHIRLPOOL WED4815EW1 "arrived on site and inspected dryer and found cut off has failed, after replacing dryer will now heat and operate properly. Job complete 7724368422 wjdh100epl1"
Wesley P.
DISHWASHER WHIRLPOOL WDF560SAFM0 Arrived onsite and replaced faulty sump and motor. Unit is now pumping as washing as designed.
Clif L.
ICE MACHINE KITCHENAID KUIX305ESS2 Arrived on site to diagnose an ice machine that is running too much water. Tested unit and found water level sensor in reservoir has failed causing unit to default to three minute fill. Replaced pump assembly as it contains the water level sensor and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Leonardo C.
OVEN JENN-AIR JJW3430DS02 Arrived on site to replace convection fans. Replaced both fans test unit and unit test good fan blades not rubbing anymore job complete