Nichole - Temple, TX
Alvin was fantastic! He found a solution to the issue right away. He was so polite, very informative, and did a great job!
Excellent professionalism, still not sure about washer
Scott - Austin, TX
My technician was stellar, but I am concerned that my original issue is unresolved. I have a particularly finicky Maytag. It won't always start on selected cycles.
Leo Exceeded expectations
Cathleen Cranford - Wimberley, TX
Leo was extremely professional, knowledgeable, and courteous. He was patient while listening to my annoyance with this Whirlpool oven. The automation [touch screen] is mind boggling, and the oven is difficult to use. Leo took the time to help me understand the nuances of the newer touch screen ovens. Appliance Express is very fortunate to have this young man interacting with clients. Please let him know how much I appreciated his visit.
Christy - Austin, TX
Melvin - Georgetown, TX
We were very happy with our Appliance Man. Al was a great. Will call when we need someone again. BUT WE HAVE TO HAVE AL!!
Margaret - Austin, TX
I've used Appliance Express several times and have have always been extremely pleased with their service and their repair staff. Always extremely polite and informative.
Super Service. Thx
Michael - Liberty Hill, TX
Magdy - Austin, TX
Karen - Spicewood, TX
Highly professional service Paul did a great job
Santiago - Buda, TX
Awesome service by Leonardo
Patricia - Lorena, TX
Dale - Austin, TX
Excellent as always!
Steven - Austin, TX
Tyler was polite, considerate and efficient.
Richard - Woodway, TX
Tech was friendly and courteous.
Dean - Austin, TX
Great service! Very knowledgeable.
Ralph - Austin, TX
Repair of LG Refrigerator
David - Georgetown, TX
Express Appliance came out the same day that our refrigerator failed and performed a diagnosis. The technician, Joel, was on time and very polite. We were very happy with the repair and service.
Terry - Leander, TX
Jason - Temple, TX
Jose - Killeen, TX
Very professional and very knowledgeable in his work
Quick Diagnosis and fix of our wall oven.
Gerard - Austin, TX
Joseph did a great job figuring out the problem in our brand new Whirlpool oven.
Was prompt and very friendly
Randall - Bastrop, TX
ice maker service
Dave - Round Rock, TX
jonathan did excellent diagnosis and repair/correction
Tamara - Austin, TX
Tyler was polite, skilled, and his work did not create a mess. very happy with job.
George - Cedar Park, TX
Scott was friendly and knowledgeable. Great customer service
Casey - Austin, TX
The pricing seems a bit steep for the time and parts. The total ended up being just $50 shy of a new microwave for a door switch and fuse.
Janice - New Braunfels, TX
Margaret - Granger, TX
The technician was very friendly and polite. He was knowledgeable and easily took care of the problem. I was very satisfied with his work.
Very nice guy!
Jodi - Austin, TX
Michael - Horseshoe Bay, TX
it doesnot make the noise now as of june 6,
Dawn - Lago Vista, TX
Now after a weekend of doing laundry it is making the noise again . I will call the GE people again. Appliance Express has been great.
Brad - Lakeway, TX
Paul was wonderful. Personable and showed me everything that was going on so I understood. Would definitely deal with again.
Clay - Austin, TX
David - Cedar Park, TX
On time and great service
Zulma - Georgetown, TX
The technician was very knowledgeable, came with parts so another appointment would not have to be scheduled. He was friendly and polite and quick in serving the washing machine.
Terry - Horseshoe Bay, TX
Very knowledgeable; quick install
Very professional, helpful
Paul's Lakeway Customer - Lakeway, TX
Paul arrived promptly, diagnosed problems, and gave excellent service. If service is needed in the future, Paul is who we will request.
Glenn - Paige, TX
Lukasz - Austin, TX
Excellent service representative. Knowledgeable, friendly, informative and very helpful.
Appreciate the Common Sense approach
Roxanne - Georgetown, TX
Of course when Thonas checked out my washer it was no longer Not Spinning. Instead of going through a series of “shots in the dark” to determine the WHY of the problem. He simply said to wait and call back if it did it again in order to get a little more info and solve the the problem without incurring a lot of expense. I appreciate his integrity and common sense.
Joe - Briarcliff, TX
Great service!! Friendly, professional and efficient!!
Arthur - Kyle, TX
We had our microwave stop working and Whirlpool quickly got it fixed! They worked fast and around my schedule.
Tommy was great!
Allison - Georgetown, TX
Alta - Spicewood, TX
Good experience. Unite knowledgeable
John - Austin, TX
Mario - Wimberley, TX
Luis did a great job servicing our refrigerator!
Steve - Cedar Park, TX
Lou was professional, knowledgeable and friendly.
Matt - Austin, TX
Lou S. was great. He quickly determined the issue and knew exactly how to fix it. I could not have asked for a better experience
Larry - West Lake Hills, TX
Frankie - Lago Vista, TX
Thank you! You are the greatest!
Pamela - Georgetown, TX
My tech was excellent!!
Top Notch Service
Jennifer - Austin, TX
Leonardo Cantu , with appliance express was top notch! Great service!
John - Horseshoe Bay, TX
Tommy showed up on time, was very professional. He was respectful of our home and was very knowledgeable of the product he worked on. We did not have to wait for parts to be ordered, he had everything that was needed.
Pulte - New Braunfels, TX
Job was completed in a timely matter. Report back from homeowner was that tech was very friendly and knowledgeable.
Maytag Repairman Visit
William - New Braunfels, TX
Jadell - Blanco, TX
Robert provided excellent service. He knows his trade very well and was able to service my double ovens quickly and thoroughly. He was a pleasure to have in my home.
Vilma - Temple, TX
It was quick and easy to fix.
Jonathan was an excellent service technician. We will definitely use Appliance Express again.
D - Liberty Hill, TX
Marshall - Burnet, TX
Service rep was on schedule and completed fix promptly. My experience with Appliance Express was very satisfying. Would recommend them anytime.
Absolutely Phenomenal Service, Knowledge, Efficiency
Linda - Pflugerville, TX
Joel gets my highest compliments. He was exception in every way. You've got my business!!!!
Herbert - Temple, TX
It took almost 30 minutes to get an appt. It wasn't that way with previous server.
Dennis - Taylor, TX
Fast friendly service!
Carlos - Austin, TX
Jared showed up on time, he was friendly, quickly diagnosed and repaired my problem, and was very informative for me too!
Jesus - Austin, TX
AM so happy With your service. Great comunication. Excelent service .
Luis is AMAZING!
Janet - Austin, TX
Luis was on time, professional and fixed the refrigerator in no time at all! I truly appreciate his expertise and being so friendly as well! He is an asset to your company!
Ice maker/ Refrigerator
William - Austin, TX
On time and did well with the issue. Communicated the problem and solution well
Very Satisfactory Transaction
Ronald - Dripping Springs, TX
Prompt, courteous, reasonably priced. Outstanding Service!
Jerry - Austin, TX
Ron was friendly and explained things well Also gave tips about detergent and keeping the machine kleen
Robert - New Braunfels, TX
He was here on time and did a good job
Maria - Leander, TX
The tech was really nice and super professional.
James - New Braunfels, TX
Kevin, was professional, and fixed the problem with new washing machine
Technician did a great job
Tim - Austin, TX
The machine quit right after he left and the next appointment to fix it is a week away.
Laurens - Austin, TX
Lucy - Waco, TX
I will continue to call this service. Not disappointed.
Excellent on every level.
Margo - Austin, TX
Leo called 15 minutes before arrival, was professional and friendly, diagnosed the issue immediately and had the part on his truck. The very best experience EVER.
Betty - Elgin, TX
Prompt and excellent service.
Betty - Elgin, TX
Excellent service by service technician!
Jan - Georgetown, TX
Fast and quick.... Gentleman knew exactly what to do and carried it out in a timely manner. I have no issues with the service I received!
Jennifer - Temple, TX
Fixing my stove top
Lana - The Hills, TX
Leo did a great job with our ceramic stove top. He was on time and easy to deal with. One of the parts i had bought was not needed, but I did need a control switch which I have ordered and will reschedule with Leo to totally make my Jenn-Air like new.
Fern - Georgetown, TX
This work was done under service warranty thus no cost to me.
Josephine - Round Rock, TX
Kimberly - New Braunfels, TX
Very pleased with my service call yesterday. He checked everything that was concerning to me. Also, checked my new dryer and found the air flow was not good due to build up on the outside.
Mabela - Austin, TX
Janice - Austin, TX
This was my first experience with Appliance Express and it was awesome. I requested a call before arriving to my home and received one. Paul was timely and very professional. He quickly diagnosed the issue and fixed the problem in record time!!! Thanks for the great service.
Barry - Canyon Lake, TX
Like Mr. Incredible for Insurance Claims
Kevin - Schertz, TX
We ended up with a defective part in our Whirlpool refrigerator. When the Appliance Express technician came (assigned by Whirlpool) the first time, we had already manually defrosted the refrigerator and the technician for some reason said there was nothing he could do to help. Mistakes happen. But every six months it froze over solid. The third time this happened, we were now out of warranty and we called Appliance Express directly to see if they could help us anyway. The representative I spoke with was like Mr. Incredible in the insurance scene: very specific instructions on who to call at Whirlpool, what to say, and what to ask for. The result: after the Appliance Express technician examined our fridge and told us about a string of defective or misplaced defrost sensors in these units, we called Whirlpool back and ended up not only with a full warranty repair but also a $50 gift card for our trouble! These people know their business, and although there was a slight mistake made on the first visit, they more than made up for it later, leaving us very happy with Appliance Express AND Whirlpool. Customer saved. Wow.
Chris - Kyle, TX
Problem was not fixed.
Ron did an awesome job explaining how to use the machine.
Susan - Austin, TX
Great customer service. He was polite, very knowledgeable, and friendly. I was very appreciative of his help, and I learned how to use my washing machine correctly.
Rose - Bee Cave, TX
Christopher - Austin, TX
Tessa - Georgetown, TX
Punctual, friendly, and knowledgeable.
Professionalism is excellent
Evalyn - Round Rock, TX
Tyler kept us posted what time he will be coming.
Scott Does Great Work
David - Austin, TX
Scott always does a great job--appreciate the timely help.
Mike - Bastrop, TX
Steve was a very competent, friendly tech. Thanks!!
Outstanding service. Several visits to finally solve the issue.
Greg - Austin, TX
Great service, smart tech !
Paul - Seguin, TX
Robert was nice ,funny and was in and out in 30 minutes
Excellent service on refrigerator
Eric - New Braunfels, TX
Robert was able to diagnose the problem and fix our refrigerator by having repair parts with him. Thankful that he could repair in one trip.
Tommy explained the ins and outs of the ice maker!
Sonja - Pflugerville, TX
Joel was very nice and professional. He answered all my questions and gave me some helpful hints.
Dolores - Leander, TX
Janes was an excellent technician & very professional
Great Service !
Brigid - Seguin, TX
We had a technician come out three different times. Each time they were very professional and two of the times it was Robert. He was very personable and very professional. I would recommend your services to all my friends. Thank you for helping
Tammy - Marion, TX
Excellent and Timely Service
Tom - Austin, TX
The problem was inside the French door ( led light went out ) Paul diagnosed the problem quickly, replaced the led and we were back in business...Thanks to Paul and the Team !!
Great service, great knowledge, very helpful and friendly
Jennifer - Lago Vista, TX
Monica - Buda, TX
Rusty - Hutto, TX
Awesome five star service... Thank you!
Great service!! Very professional
Gloria - Austin, TX
Scott arrived on time, after repair the area was left neatly!! Very friendly & professional!!
Jenifer - Austin, TX
Kb - Austin, TX
New home builder. After being called and informed that the repair tech was going to be showing up after business hours and asked to leave door unlocked, I specifically instructed caller to make sure this house was locked and all doors shut upon completion of service (this is a finished home ready to close). I returned later in the evening after a rain storm to find that the front door and garage were left wide open with all lights on. Overall bad experience.
Gregory - Leander, TX
Awesome, good job
Ernesto - Buda, TX
Ashton woods sam oehler project manager - Austin, TX
They called confirmed appointments and got work done timely manner
Juanita - Buda, TX
Everyone I dealt with was friendly and provided me with amazing service. I would recommend Appliance Express to friends and family.
Ashton - Manor, TX
Thomas - Luling, TX
Tech was professional, personable and knowledgeable.
Robin - Horseshoe Bay, TX
On time, very knowledgeable, very friendly, great experience.
Beth - Bertram, TX
Would recommend them to anyone
Anne - Georgetown, TX
Honest, reliable technician discusses options,cost, etc Prompt, affordable service
Repair our icemaker
Liz - Bee Cave, TX
Great service. Thank you.
HEIDI and Shirley
Heidi - Taylor, TX
Great service serviceman was very caring about the service he was giving.
Will - Lakeway, TX
Job well done
I was very impressed with Tyler's dedication to excellence.
Carolyn - Austin, TX
One could see immediately how talented and knowledgeable he is with his work. I would not restate to recommend him. Good work, Tyler!
Jose - Killeen, TX
The Service Man was very pleasant and helpful, he resolved the problem very efficiently. Keep up the great work
Jerry - Georgetown, TX
Quick and Efficient
Melanie - Horseshoe Bay, TX
I have had AE come out three times to do appliance repair work. Each time they have been quick, efficient and knowledgeable. I wouldn’t use them repeatedly if I didn’t like their work and service.
Carol - Leander, TX
James did a great job. He is professional and excellent at what he does. Hopefully we don't need another service but if we ever do James is the one we would request.
Richelle - Georgetown, TX
Tommy’s great. He provide excellent service.
Ira - Georgetown, TX
New kitchenaid refrigerator buyers should make sure all the bulbs work so it can be replaced under warranty. These bulbs are very expensive.
Paul - Leander, TX
Cheryl - Leander, TX
Mrs. K - Hutto, TX
We have used Appliance Express over the years and Tommy is a wonderful representative of what a service company should be!
Leo - Kingsland, TX
After fixing a door gasket issue, he returned to see what else was wrong and ended up replacing a circuit card. TBD on this being the fix but he will have to return as the new card somehow turned off the fridge light. He was courteous and got right to work and he did call before arrival.
Hayden - Hutto, TX
Was there when he said he was going to be and great customer service. Fixed problem fast.
Edgewater - Denton, TX
These guys always shows up on time and takes great care of us
Ruben - Austin, TX
very nice and professional. Answered my questions. Still under warranty.
Holly - Waco, TX
Very good technician
Norma - Hutto, TX
Robert was a very nice service man.
Cathy - New Braunfels, TX
Susan - The Hills, TX
Best Appliance Expert!
Margaret - Buda, TX
I am so pleased with Kevin's help and expertise in fixing my washing machine. He was prompt, courteous, and patient with all my questions. He diagnosed the problem, set to work, and finished the job quickly. And great Results!! Thanks SO much, Kevin!!
Janet - Leander, TX
Bryan - Georgetown, TX
He was very friendly and professional! We are pleased with his work!
excellent service from Larry as always 🙂
Larry - Austin, TX
Stacey - Cedar Park, TX
Super friendly, fast service and cleaned up afterwards!
Ice maker broken
Henry - Kyle, TX
Job well done.
Donna - Georgetown, TX
My tech was excellent
John - Kempner, TX
First class service
John - Austin, TX
I appreciated Paul's efforts to keep us in the know and be here on time. He made me feel at ease.
Dishwasher under warrenty
Willis - Round Rock, TX
excellent job, quick service, highly recommend
Leo has been Awesome!
Peg - Austin, TX
We have had an ongoing issue with our appliance. Appliance Express and especially Leo have been on time, extremely professional, courteous, and tried again and again to solve the issue. In the end it is a faulty appliance and we feel that they exhausted every angle to make it work. We would highly recommend Appliance Express and if you are lucky enough to have Leo, you will be in good hands.
Kendrick - Manor, TX
The technician was great my family told me that the technician was nice and great at his job also on time and finished quickly too.
Wendy - Round Rock, TX
Andy was thorough. He used tech line to get down to the real issue we were having instead of just throwing parts at the issue and hoping for the best. I really appreciate that.
George - Killeen, TX
The repair man was great !!! Would recommend him to others.
EXCELLENT EXCEPT FOR PRICING.
Melody - Lampasas, TX
John - Burnet, TX
Our service guy Clif was very informative and was polite.
freat service and awesome price
Jon - Austin, TX
Difficult repair - Never gave up and resolved
Jerry - Austin, TX
Roberta - Marble Falls, TX
Appliance Express exceeded all of my expectations! Cliff was so professional and thorough. Everything was clearly explained to me, and he was able to replace the part I needed right away. Very reasonably priced also. Their communication about my appointment and the technicians arrival was very impressive. I highly recommend this company!
Richard - Liberty Hill, TX
James did an excellent job of not only fixing the problem with our Whirlpool fridge, but making sure the the appliance was working correctly in all areas. Could not be more impressed. He represents what in home repair should be.
Lubita - Pflugerville, TX
Thomas was excellent - A little expensive but work was excellent
Taylor - Liberty Hill, TX
Halsey - Lakeway, TX
Robert - Canyon Lake, TX
2nd trip , possible done
Eugene - Austin, TX
Scott immediately recognized the nature of the problem and seems to have solved it quite effectively.
Repairman did a great job.
Gene - Waco, TX
Service people were very polite and friendly.
Nancy - New Braunfels, TX
Service people were very nice and polite. Did have some delay in the repair after first visit, but the last repairman was very quick in fixing the problem.
extremely knowledgeable and polite service person
Excellent Service and Convenience
Stephen - Austin, TX
Molly - Lakeway, TX
Sandra - Killeen, TX
John Earl - Wimberley, TX
Joel - Waco, TX
Arthur was prompt, professional and knew what he was doing.
Erlinda - Round Rock, TX
Fast and friendly
Jacklyn - Leander, TX
Fast and efficient
Tracie - Waco, TX
Repairman arrived on time, was quick and efficient and got my machine running again! I'm a bit dismayed that a 9 month Maytag had an issue that required repair in the first place, but that has nothing to do with the repair itself and the courtesy of the company.
Mary - Austin, TX
Great experience contacting Appliance Express and setting up a service call. Wes showed up right on time and did great work! He is polite and knowledgeable and offered reasonable suggestions for avoiding future issues with my washer and dryer.
Melinda - Kyle, TX
Wonderful service and knowledgeable technician who was very courteous and attentive.
Patricia - Kingsland, TX
Cliff was very professional and fixed the problem, plus gave me some good tips. Thank you!
Bill - Lakeway, TX
Annamary - Killeen, TX
Very polite, knowledgeable, helpful
Rebeca - Pflugerville, TX
very polite, very informative, found the problem, replaced it.
Excellent service and technician.
Viola - Austin, TX
Steve was a consummate professional. He called to confirm his appointment the day of service, arrived on time and put on shoe protectors, but the best part was that he is knowledgeable, affable and expedient.
Great service, he fixed what the first guy didn’t
Barbara - Austin, TX
Kevin - Pflugerville, TX
Luis did a great job as he always does!
Michael - Austin, TX
I appreciate Luis and his knowledge, experience, and friendly demeanor!
Dale - Austin, TX
Found my appliance repair shop I go to every time
The service man was amazing
Penny - Lorena, TX
Wonderful, professional service!
Jimmy - Georgetown, TX
The entire company is exceptional, with excellent communication. We have been very pleased with their prompt service. Joel is a great technician.
Warming drawer repaired - thank you
Beverly - Horseshoe Bay, TX
They kept in contact so that I would know technician was running behind -Cliff was neat and quick and understood how the drawer should be functioning.
Tonie - Round Rock, TX
Joe - Sun City, TX
Great experience with the technician. Would recommend if you need any work done.
Ruben - Round Rock, TX
Arthur was on time and very knowledgeable.
Sherri - Austin, TX
Lisa - Austin, TX
Great service in a timely manner.
Rogene - Georgetown, TX
"Herrington - Marble Falls, TX
Very good and timely
OVEN WHIRLPOOL WFC150M0EW3 Arrived on site for unit not baking properly. Had customer preheat unit at 7:40 AM. Observed temperatures and they were correct. Unit is working properly.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for no cool. Removed both evaporator covers found no oil or trace of leak,installed a uv drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec ran test 4 let unit run. Powered unit off found small trace of dye on metal clip from thermistor on fresh food evaporator. Installed a new fresh food evaporator,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly"
WASHER MAYTAG MVWB835DW1 "Arrived onsite for unit banging noise, found wash plate stripped out, found all else in good condition. Replaced wash plate and tested good no leaks on site"
RANGE WHIRLPOOL WFC150M0EW3 Arrived onsite for customer complaint of free standing range not heating properly on stove portion. Tested all elements and advise customer that the new design coils will keep the outer ring on and cycle the inner rings. This is due to uL regulations that came into effect 6/2018. Advised tenant of findings. Unit works as intended. No other issues found.
DISHWASHER GE GSD5114D01AA "Arrived on site and found control faulty and possible failed motor assembly. Symptom of no sporadic draining and no wash function. ; ordrng 1 WD19X10015 (pump) and 1 WD19X10021 (housing pump asm) and 1 WD21X10091 (control asm)"
REFRIGERATOR AMANA SCD25TL "Arrived onsite to install new compressor,dye drier and stub to SxS refrigerator from prior visit’s diagnosis. Evacuated system, removed compressor. Installed compressor,dye drier and stub using braising methods. Vacuumed down system to -25psi. Charged unit with 5.25oz of R134a refrigerant. Powered up unit. Good frost pattern on evaporator. Good air flow as well. No other issues found. No water source connected to unit at time of service."
WASHER WHIRLPOOL WFW7590FW0 Arrived on site to diagnose a washing machine that is not dispensing soap properly. Tested all parts and components and found no mechanical failures at this time. Advised customer on proper soap usage and operation of dispenser system. No further repairs are needed at this time and no leaks were found at time of service.
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site to diagnose fridge making ice slowly. Found 22 degs in the ice room and 15 degs in frz. Accessed the evap and found it has a good frost pattern but the top of it is building up frost/ice and not allowing proper heat removal. Removed ice and verified operations. Informed customer to give unit at least 48 hours for proper ice production and temps to reach set temp. Verified no water leaks at time of svc call."
REFRIGERATOR KITCHENAID KFIV29PCMS03 Arrived on site to diagnose refrigerator with a no cool condition. Tested unit and found weld from previous repair at top and filter dryer did not hold and refrigerant has leaked out of the sealed system. Repaired weld and pulled unit into deep vacuum and insured unit held vacuum for extended period of time. Charged unit with manufacturers recommended amount of refrigerant. Found all is functioning properly after testing and no leaks were found at time of service.
WASHER MAYTAG MVWB835DW4 Arrived to inspect washer not draining.Ran diagnostics test mode and unit did not drain.Removed and replaced the drain pump.Reassembled the unit and unit began operating as designed.All water lines were dry at the time of service Customer satisfied JOB COMPLETE
REFRIGERATOR WHIRLPOOL KRMF706ESS00 "Arrived on site and inspected refrigerator and found pantry UI has failed uninstalled it and found recess in left pantry door is full of water and harness has corroded. But I need to bring back a new pantry door, uSER INTERFACE, and to ensure repair on the next visit harness and left hand side adapter. No water leaks from connections at time of service.; ordrng 1 W10815678 (dor-fip ss) and 1 W11170612 (HARNESS) and 1 W11294509 (ADAPTER) and 1 WPW10769076 (cntrl-elec)"
REFRIGERATOR JENN-AIR JF36NXFXDE01 Arrived on job for complaints of lights not working. Replaced 3 lights and control.
REFRIGERATOR KITCHENAID KSC24C8EYY03 "Arrived onsite for unit leaking under drawers , removed cover and found evap clear, found drain clogged, cleaned drain tubes and tested good, no leaks on site
WASHER MAYTAG MHW5100DW0 "Arrived onsite for unit turning on and off and flashing lights, found when powered on unit would stay on thank power off and on in less than a second increment,found the control console to be shorted and would need console to complete repair,
DRYER WHIRLPOOL DLEX7177WM "Arrived on site for Noisey operation. Unit will need tub supports, belt, and idler pulley. ordrng 1 4400EL2001F (BELT)"
DRYER SAMSUNG DV431AEP/XAA Arrived on job to replace tension. After replacement test operation.
WASHER WHIRLPOOL WET4027HW0 "Arrived on site for “leaking from back or bottom” complaint. Inspected unit and found drain hose to have hole in it. Removed hose from vacant unit and installed. Will need to replaced hosed used. Ordering new drain hose for D2C. Unit is performing as designed and has been calibrated. No leaks detected, at time of service.; ordrng 1 D2C (D2C) and 1 W11244231 (hose)"
WASHER MAYTAG MVWB835DW4 Arrived to inspect F8E1 LONG FILL error code.Confirmed the complaint and removed and replaced the valve.Reassembled the unit and unit began operating as designed.All water lines were dry at the time of service.CUSTOMER SATISFIED JOB COMPLETE
REFRIGERATOR KENMORE 795.79773.900 Arrived on site to diagnose a refrigerator that is not cooling properly. Tested unit and found defrost failure and broken drawer rails causing unit not to close properly as well.
COOKTOP KITCHENAID KICU569XBL00 "Arrived on site for burners working sometimes . Checked cookwear , all good . Will need to order display . Please call to set return visit .; ordrng 1 WPW10396615 (display)"
FREEZER MAYTAG MFI2570FEZ00 "Arrived on site for no cool. Found partial frost pattern,pierced low side found low side reading +15 diagnosed faulty compressor. Removed compressor,installed a new compressor,vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good unit cooling down correctly."
REFRIGERATOR WHIRLPOOL WRT318FZDW05 "Arrived on site for “no cool in fresh foods area” complaint. Inspected unit and found frost buildup in top of freezer and freezer door. Found gaps between door gaskets and cabinet/liner. Cleared frost from evaporator and applied adhesive to cabinet and liner. Unit is performing as designed. No leaks detected, at time of service."
REFRIGERATOR KITCHENAID WRX735SDBM04 Arrived on site and tested operation. I found ice maker is getting stuck due to failed heater. Installed new ice maker and tested operation. Unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for refrigerator with ice buildup. Inspected unit and found thick ice buildup on RC evaporator/ evaporator cover. Will need to replace evaporator motor, harness and control kit. Also ordering evaporator cover in case damaged. Advised customer that he will need to defrost refrigerator 48 hours ahead of time before we can make needed repairs. And instructed him to do so carefully and to keep an eye on to prevent water damage.No water leaks present at time of service.; and 1 WPW10501260 (EVAP COVER )"
WASHER SAMSUNG WF42H5200AW/A2 Arrived on site and installed new door boot. Ran full diagnostics and found no faults. Tested door bot for leaks and found no leaks after repair. Unit tests good. Job complete
REFRIGERATOR UNKNOWN ED5DHEXWB03 Arrived on site for refrigerator not cooling. Tested and inspected unit and found failed thermostat shorted out. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WFC7500VW2 "Arrived on site for A10 drain error code . Ran 2 test cycles . Checked drain bellow , drain tube . Ran a load of clothes . All checked good . No error codes , couldn’t duplicate errror, . No water leaks detected at time of service . Job complete ."
MICROWAVE WHIRLPOOL WMH31017HS2 Arrived on site to replaced panel and light bulb. Replaced both parts test unit no damaged found and light working correctly job complete.
REFRIGERATOR KITCHENAID KSSC42FMS00 Arrived onnsite and cleared clogged Evap drain to prevent leaking out of front of unit. Ad used customer on use and care.
RANGE WHIRLPOOL WGG745S0FS02 "Arrived to inspect lower oven left hinge issues.Confirmed the left hinge was COCKED in the closed position.I removed the door, unlocked the hinge and reassembled it back into the unit.Unit now works as designed.No gas leaks detected.CUSTOMER SATISFIED JOB COMPLETE."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 "Arrived onsite refrigerator not cooling complaint, measured temps received 49 in freezer and 63 in the refrigerator. Confirmed evaporator fan motor was running. compressor was running continually not kicking overload. Needs sealed system ordered compressor evaporator access valve; ordrng 1 TJAF120 (ACCESS VALVE) and 1 W10507884 (compressor) and 1 W11179385 (DRIER) and 1 WP2188822 (evaporator)"
DISHWASHER AMANA ADB1400AGS1 "Arrived on site for “poor wash performance” complaint. Inspected unit and found pump/motor locked up. Freed up pump/motor. Tested unit twice. Unit is performing as designed. No leaks detected, at time of service."
REFRIGERATOR GE ZISB480DR Arrived on job to complete repairs on dispenser. Solenoid was incomplete . ordrng 1 WR62X10055 (solenoid asm)
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site ,replaced evap fan w/thermistors ,UI control, and main control. Ran diagnostics all checked normal . Nonwater leaks detected at time of service . Job complete."
REFRIGERATOR WHIRLPOOL WRB329DMBM00
OVEN WHIRLPOOL WFG320M0BS3 Arrived onsite for the range with the oven getting too hot. Ms was concerned about the flame height. I went over correct flame height with ms and explained what needed to be done for the unit to be used correctly. Call complete.
MICROWAVE KITCHENAID KOCE500ESS05
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site and tested operation. I found that the power control has shorted and damaged main control. Installed new power control and main control. Tested operation and found unit working properly. Job complete
WASHER MAYTAG MVWC416FW0 "Arrived onsite for customer complaint of top load washer not completing cycles. Ran diagnostics and found error code F8E1 (Long Fill). Tested valves and found cold water solenoid not opening. Removed and replaced valve assembly. Reassembled,clear codes and calibrated unit. Unit completed successfully. No other issues found. All water connections were dry at time of service."
WASHER WHIRLPOOL WTW5000DW1 "Arrived onsite for washer not finishing cycles, performed diagnostics confirmed codes of F5e3 lid unlock error and f0e5 unbalanced error. Customer complained about water leaking, found drain hose disconnected from tub. Reinstalled drain hose. Tested door in manual test door would lock but not unlock.. ; ordrng 1 W11050804 (cap) and 1 W11307244 (latch)"
DRYER WHIRLPOOL WED9151YW0 "Arrived onsite for units sensor prongs sticking out of grille, found the grille unable to hold electrode strips. Replaced grill and tested good.
ICE MACHINE GE UNC15NJBII "Arrived onsite to clean unit, found clean light blinking and low water on, found drain hose pinched on three spots, was able to correct. Stated unit can not be pushed back too far or it would pinch drain line.no leaks on site"
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Ride on site for the unit is not making ice in the ice dispenser is not working. Tested the unit and found the icemaker thermistor has fallen. Also found the ice container when closing shift to the right. Found the ice container is warped. Will need to order the ice chute, icemaker, and the ice container. Also found the air diffuser is extremely noisy when opening and closing. Will also need to order the air diffuser. Office will need to reschedule the customer. All water connections were dry at time of service.; ordrng 1 W10873791 (icemaker) and 1 W11109888 (ice-contnr) and 1 W11164593 (diffuser) and 1 WPW10293211 (chute)"
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site replaced freezer door . Customer also had concerns about moisture on mullion . Adjusted mullion to on . Fz door is sealing normally . Job complete . Nonwater leaks detected at time of service .
REFRIGERATOR LG LFX33975ST.ASTCNA0 "Arrived onsite for unit not cooling. Found temps too high and compressor running hot, unit lost Freon, will need compressor,evap, access valve,
DRYER KENMORE 110.630121 "Arrived on site to install part ordered by previous tech. Verified temps after installing. Customer to make sure vent is hooked up and blowing outside properly before using. Didn’t need to pull dryer out, turned off at breaker. Informed of regular venting cleaning and fire hazards.
DRYER HOTPOINT HTDX100EM8WW Arrived on site for dryer not starting. Tested and inspected unit and found and found failed thermostats that has no continuity. And failed resistor. Removed and replaced 2 failed thermostats that had on hand. Will need to order operation thermostat as well as resistor to complete repairs. ; ordrng 1 SEENOTE (PARTS RESEARCH ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WE4M181 (THERMOSTAT )
OVEN WHIRLPOOL RBD245PR000 Arrived on site and found broil element shorted.. Performed repair.
WASHER LG WM2050CW Arrived on site to diagnose a washer that is making abnormal noise. Tested unit and found rear bearing and inner basket have both failed causing severe damage to unit.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived onsite to install new icemaker fill tube to french door refrigerator from prior visit’s diagnosis. Removed and replaced icemaker fill tube. Cleared out block of ice in fill cup of ice maker. Reassembled. Observed icemaker fill. No water leaks found. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived onsite for customer complaint of ice not dispensing out of door. When arrived, found door switches to the RC door missing. Installed new door switches. All light came on. Found UI “REPLACE FILTER” light illuminated and will not go off. Tested ice dispenser and found motor not running. Ice door will open but no response to dispenser motor. Removed and replaced ice dispenser motor. Reassembled and retested. Found still no response to dispenser motor. Checked incoming voltage at motor harness and found no voltage. Found unit will need LH door and and UI to complete repair. All water connections were dry at time of service.; ordrng 1 W10919616 (LH RC DOOR STAINLESS) and 1 W11330931 (UI)"
REFRIGERATOR WHIRLPOOL GSS30C6EYY03 "Arrived on site and found water pressure from dispenser is weak. Remove the water filter and pressure has returned. Customer has a new water filter and after inserting it pressure stays good. Customers experience was due to a bad water filter, no further repairs required at this time, no water leaks from connections at time of service.
REFRIGERATOR WHIRLPOOL JS48SEDUDW20 Arrived on site to repair unit that will not dispense water. Tested unit found it to be working properly with no water leaks.
DISHWASHER KITCHENAID KDFE104DBL5 Arrived on site to to replaced upper rack. Replaced upper rack test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRT348FMES00 Arrived on site for to install previously diagnosed part. Removed failed part and replaced with new. Checked freezer temperature and found within range. Tested unit and all operations are normal. No water leaks present at time of service.
MICROWAVE WHIRLPOOL WMH78019HZ1 "Arrived on site and replaced microwave door, control board, and door switches recommended by tech line previous visit. After repair microwave appears to be operating properly and is no longer hesitating, job complete"
MICROWAVE WHIRLPOOL WOC54EC0AS04
DRYER MAYTAG MEDB765FC0 Arrived on site and tested operation. I found no faults in memory and all functions test good in diagnostics. Instructed customer on load size with sensor cycles and if the items do not brush against the sensors the control thinks the load is dry and will end the cycle. Recommended using timed dry setting on smaller loads. Unit working as designed. Job complete
DISHWASHER GE PDT855SSJ2SS Arrived on site to replaced gasket. Replaced gasket test unit and no leaks present at this time job complete.
DISHWASHER WHIRLPOOL WDF320PADB3 Arrived on site and tested operation. Ran diagnostics and found fault for no heat. Inspected heater and found visible failure. Installed new heater and ran diagnostics to test operation. Unit tests good and all functions working properly. Job complete
OVEN JENN-AIR JJW8630CAB Arrived on site to test unit for doors not closing correctly. Test unit and found bad hinges. Will need to order new hinges WP74008014 x4. Office to reschedule; ordrng 4 WP74008014 (HINGES)s
DISHWASHER KITCHENAID KDTE104ESS1 Arrived on site to test unit for bottom wheels coming off. Test unit and found broken wheels. Replaced 2 wheels test unit and unit test good job complete. Only used 2 wheels
DRYER WHIRLPOOL WED9400SB1 Arrived onnsite and found unit with ccs failure
DRYER WHIRLPOOL WED4815EW "Arrived on site and found terminal block connector has burnt out, replaced terminal block and customer supplied a new cord and dryer is now operating properly. No lint found in cabinet at time of service, job complete"
DRYER GE GFD45GSSM0WW "Arrived onsite install rear drum bearing, ran dryer with load tested good."
RANGE WHIRLPOOL WFG505M0BS3
OVEN KITCHENAID KEBC208KSS02 Arrived on site to test unit for ovens not getting to temp. Test unit and found both ovens off on average temp. Calibrated upper and lower oven to +15 to average temp for upper at 352 and lower at 351 job complete.
MICROWAVE KITCHENAID KEMS308SWH04 "Arrived onsite for the oven that would not shut off and kept heating after the cycle was cancelled. Mr stated the control responded to off but the temp in the oven stayed around 270 degrees for 2 days. I checked the unit for stored error codes and found none. I heated the oven in bake and convection bake to test the unit. The oven worked as designed in both modes. I shut the oven down and it cooled down correctly. Mr stated that the cooling fan had kept running when the unit wouldn’t stop heating. I explained to mr that if this had happened, 2 relays had to have stuck closed but at this time the unit is working as designed.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site to diagnose fridge not cooling. CLled previous tech and he informed me evap didn’t have any frost on it but compressor was running. I found a good frost pattern and fans running. Replaced drier and valve and flushed system. After doing repair, noticed evap fan never kicked on. Found 120 vac to the fan, indicating faulty fan motor.Unit in garage.; ordrng 1 WP2315549 (evap fan motor)"
RANGE WHIRLPOOL WFG515S0ES1
REFRIGERATOR KITCHENAID KSC23C8EYY00 "Arrived onsite for unit not making ice. Removed bin and covers and found ice stuck halfway in molding, due to failed, stripper, caused line to freeze, replaced ice maker and let defrost hose. Re assembled unit than filled ice maker. No leaks on site
REFRIGERATOR LG LMXS27626S.ASTCNA0 "Arrived on site to diagnose fridge not cooling. Found partial frost pattern on evap. Compressor is running fine. Tapped system and got 20 inches in vacuum on low side and 110 psi on high side indicating partial restriction. Equalization was longer than 7 minutes. Recovered system, replaced drier and added access valve on the compressor. Flushed system, pulled deep vacuum for 20 minutes, verified no leak per vacuum, recharged to specs on the high side. Customer to give unit 24-36 hours for it to get down to set temps.
REFRIGERATOR JENN-AIR JUD24FCERS00 "Arrived on site for no ice. Found shut off arm stuck in off position,adjusted shut off arm inside icemaker housing,ran icemaker through a cycle,ice dumped,water filled icemaker shut off arm working correctly."
REFRIGERATOR KITCHENAID KSSO48FMX01 Arrived onsite for the refrigerator not cooling correctly in the RC. I found the FC at -1 degrees and the RC at 50 degrees. I found the compressor running but not ramping up. I found the lights dimming and the evaporator fan turning off and on. I disconnected the fan and the compressor ramped up and the lights stayed on. I replaced the fan and tested the unit. The inverter box was giving 4 blinks now meaning there was a compressor failure. I tested the compressor and got 7.8 ohms across the windings meaning it was good. I replaced the inverter and tested the unit. The inverter no longer gave the error but now the control beeps and the lights dim but the compressor won’t come on. The control is shorted and needs to be replaced.
REFRIGERATOR JENN-AIR JFX2897DRP02 Arrived to inspect refrigerator ice maker issues.Ran diagnostics test mode and all functions of the unit are working properly.Customer instructed on unit Al water lines were dry at the time of service.CUSTOMER SATISFIED JOB COMPLETE
OVEN WHIRLPOOL WFG320M0BW2 "Arrived to inspect inside of gas oven.Customer advised the inside try was not seated correctly.The tray recently popped out when she was cooking, which prompted her to call Whirlpool.Reassembled the unit and now unit works as designed.No gas leak detectedCustomer satisfied JOB COMPLETE"
WASHER GE GCWN3000M0WS Arrived onsite to replace the pr virus diagnosed parts. I replaced the pressure switch and tested the unit a couple of times on fill. I found the unit working but shutting off at different levels. I tried blowing thru the pressure switch hose and could tell it was partially restricted. I cleaned the connection out at the trap on the tub. I filled the unit and drained it while blowing thru the hose. I tested the unit again and it is working as designed. I advised the customer to run a washing machine cleaner thru the unit to clean the tub and trap out. Call complete.
DRYER MAYTAG MED5500FW2 Arrived on site for the unit is making noise. Tested unit and found the vent pipe is hitting the base. Adjusted the vent pipe and applied a sound pad under the vent pipe. Tested the unit and the unit is working properly. Advise customer to clean air vents every six months.
ICE MACHINE KITCHENAID KUID308ESS1 Arrived on site for the units is not filling up with water. Tested the unit and found the valve will make a humming noise but no water will go into the unit. Replaced the valve and tested the unit. Unit works properly and all water connection were dry at the time of service.
DISHWASHER WHIRLPOOL KDTE104ESS0 Arrived onsite for the dishwasher that is not running. I found the pump motor with voltage to it but it was not running.
REFRIGERATOR LG LFXS30766S/02 "Arrived onsite for the refrigerator not cooling correctly. I found the compressor drawing 1.62 amps and no frost line. The compressor is hot and sounds like it’s coming apart on the inside and it is very hot. I suspect either the compressor is not pumping or the unit has a leak. Ordering c-notes, TCA35911910 COMPRESSOR,SET ASSEMBLY, ADH73150210 DRIER ASSEMBLY, ADL73341415 EVAPORATOR ASSEMBLY, & TJ90SF8404 ACCESS FITTING.; ordrng 1 ADH73150210 (DRIER ASSEMBLY) and 1 ADL73341415 (EVAPORATOR ASSEMBLY)and 1 TCA35911910 (COMPRESSOR,SET ASSEMBLY) and 1 TJ90SF8404 (ACCESS FITTING)"
DISHWASHER WHIRLPOOL WDT710PAHW1 "Arrived on site to diagnose dishwasher not draining. Ran diags, no error codes, components work just fine. Found that plumbing at sink it causing water to back up when dishwasher is used. Dishwasher is working fine but customer will need a plumber to repair house plumbing to allow proper drain. Verified no water leaks at time of svc call."
DISHWASHER WHIRLPOOL ADB1400AGS0 "Arrived on site for no drain DW . Found plug still in disposal . Removed plug , ran test cycle all checked good . No water leaks detected at time of service . Job complete ."
OVEN WHIRLPOOL GGG390LXB01 Arrived on site and tested operation. I found that the lower oven average temperature is 340 degrees when set to 350. Tested upper oven and found it to have an average temperature of 350. Calibrated lower oven up 10 degrees. Unit tests good. Job complete
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived onsite to install previously diagnosed part, installed replacement control. Confirmed all sensors passed test in diagnostic mode. I also inspected compressor compartment did not find any issues. Refrigerator is working as designed at this time."
RANGE WHIRLPOOL WFG505M0BS0 Arrived on site to test unit for light not turning off. Test unit and found bad board and socket. Test unit after replacing parts and unit test good light turning on and off job complete.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for refrigerator not making ice. Tested and inspected unit and found ice bin full of ice. Tested FC temperature and found at 8° ran cycle and ice maker cycled. Called tech line and spoke with Adrian (SR# 7725157017) Made aware of stated issue and what was found. Was instructed to check door switch’s and they tested good. Was instructed to check wire harness at bottom of freezer door to check for damage and found non. Was asked if evaporator motor in freezer was running and it was. Was informed that unit is operating as designed. No repairs are needed at this time. No water leaks present at time of service.
OVEN WHIRLPOOL WEG750H0HZ0 Arrived on site to replace the control and control panel due to unit bake will not ignite. Replaced both parts and tested the unit. Unit works properly and no gas leak present.
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site for the unit is not freezing food. Tested the unit and found the unit is working properly and it is making ice. Selected the option to have the unit go into manual defrost instead of automatic defrost due to some ice build up in the back.All water connection were dry at the time of service.
RANGE WHIRLPOOL WEE510S0FS2 "Arrived onsite for door falling apart found, door taken apart inner door not fully latched due latch engaged /console Reassembled door still have glass moving around. Tested latch in test mode received no response. Placing order for latch, control board W10894098, and console pn W10893947( ordrng 1 W10078370 (rod-latch) and 1 W10893947 (panl-cntrl) and 1 W10894098 (cntrl-elec) and 1 WP9761013 (latch-door) and 1 WPW10107820 (latch-door)"
DISHWASHER WHIRLPOOL KUDE70FXSS5 Arrived on site and found unit bearing failed in both tracks. Replaced tracks. All checks good. Unit is now operating as designed.
WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and inspected unit for leaks. I found that the leak is running out the front and rear of unit and is oily feeling. Tipped unit back and found oil dripping out of gearcase. Unit will need a new gearcase, cam, and belt to repair; ordrng 1 W10721967 (drive pulley) and 1 W11035751 (gearcase) and 1 W11239857 (BELT)"
WASHER WHIRLPOOL WFW7590FW0
REFRIGERATOR KITCHENAID KSSP48QJS00 I am on site for the units is not freezing properly. Customer advised that the freezer is not getting as cold. Tested the unit and found the compressor is extremely hot. Found the start really was loose. Secure the start relay and tested the unit. The compressor turned on and is working properly. All water connections were dry at the time of service.
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite for the refrigerator not cooling properly in the RC. I found the RC at 52 degrees and the coil frosted up. I ran multiple test and all test worked and checked out properly. I suspect the evaporator cover leaking warm air to the evaporator. I replaced the evaporator cover and cleaned the drain line. I tested the unit and it is working as designed. Call complete.
REFRIGERATOR MAYTAG MRT118FFFH01 "Arrived onsite for customer complaint of top mount refrigerator not cooling both sections. Upon removing evaporator cover, found strong odor of Freon in FC section. Removed evaporator cover and use black light to find dye. Found dye on upper right top corner of evaporator near line connections. Found pin hole leak on evaporator. Ordering evaporator for R/V. Turned unit off at this time. No water source connected to unit at time of service.; ordrng 1 W10836706 (evaporator)"
MICROWAVE WHIRLPOOL WMH31017HB2 "Arrived on site for “no power to unit” complaint. Inspected unit and found cavity fuse had blown and fused(grounded)to cabinet. This caused interlocks and noise filter board to blow, as well. Removed and replaced noise filter, interlocks, fuse and cavity fuse. Tested unit. Unit is performing as designed. Reinstalled unit."
REFRIGERATOR WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of no ice and moisture on top of freezer door. Ran diagnostics and and got E2 code for icemaker and ran test for harvest also failed. Replaced icemaker and ran both harvest and fill test pass. Freezer doors bows will need to replace door. ; ordrng 1 CNOTE (AUTHO ) and 1 LW10547320 (dor-fip ss)
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for ice build up in freezer. Found right side of door gasket not sealing to cabinet causing warm air to enter freezer. Remolded freezer door gasket,checked door seal good,gasket sealing to cabinet correctly."
REFRIGERATOR WHIRLPOOL WRS588FIHW00 Arrived to inspect side by side refrigerator not dispensing or making ice.Confirmed the complaint and removed the kick plate and observed and photographed the broken black and brown wires that provide power to the ICE MAKER were broken.Will order freezer door and return with the ice maker to complete the repair.NEEDS MORE WORK ; ordrng 1 LW11038922 (DOOR -FIP WHITE)
ICE MACHINE KITCHENAID KUIC15PLXS3 Arrived on site for the unit will not make ice. Tested the unit and found no water will go into the reservoir. Found the valve is defective by the solenoid not opening. Replace the valve and tested unit. Unit works properly and all water connections were dry at the time of service.
OVEN WHIRLPOOL WOS51EC7HW01 Arrived on site to test unit for broiler not working. Test unit and found loose connection at board for broiler. Secured connection at board test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KSSC48QMS01 Arrived on site for no ice condition. Found that the icemaker fill cup was frozen. Removed ice with steamer. All water connections are dry.
REFRIGERATOR WHIRLPOOL WRS321SDHB02 "Arrived on site for top shelf items freezing . Replaced diffuser, siliconed cabinet liner . Ran diagnostics all checked normal . No water leaks detected at time of service . Job complete ."
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for refrigerator leaking water. (Noted floor damage on arrival, See SD-QuickPic)Tested and inspected unit and found clogged drain tube. Removed drain tube and cleaned out drain tube as well as drains in cabinet of refrigerator and freezer. Reinstalled drain tube and sealed where tube and cabinet meets. Tested unit and all operations are normal. No water leaks present at time of service."
OVEN KITCHENAID KOSE500ESS03 "Arrived on site for “rattling noises, when using oven” complaint. Inspected unit and found vent fan faulty. Removed and replaced fan. Tested unit. Unit is performing as designed. Unit is only held up, in front, by two screws."
REFRIGERATOR KITCHENAID KRMF706ESS01
REFRIGERATOR LG LFXC24726S/03 Arrived on site to replace the control board due to the unit not going into a proper defrost cycle. Replace the control board and tested the unit. Unit working properly and all water connections were dry at the time of service.
DISHWASHER KITCHENAID KUDD01DPPA1 Arrived on site for dishwasher running non stop. Tested and inspected unit and found failed circuit board and control allowing voltage to pass.
COOKTOP WHIRLPOOL KGCU463VSS02 Arrived on site to test unit for burners igniting. Test unit replaced burner head. Test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL GSF26C5EXY00 "Arrived on site for refrigerator leaking. Removed back cover and found all water connections dry, found compressor line completely frozen causing water to leak unit will need ss repair to complete repair. No leaks on site ; ordrng 1 CNOTE (DYE DRIER) and 1 CNOTE (PARTS AUTH ) and 1 W10309989 (compressor) and 1 WP2188822 (evaporator) and 1 WPW10143859 (FILT DYE)"
DRYER MAYTAG MEDX655DW1 "Arrived on site and inspected dryer and found very little airflow through lint screen. Removed rear panel and confirmed all components are operating properly. Inspected exit on home and found several handfuls of lint blocking airflow. After clearing airflow has returned and dryer is operating properly.
DRYER WHIRLPOOL GEW9250PW1 "Arrived on site and found dryer drum light is on but there is no response from user interface. Confirmed thermal fuse, cut off, and element are in good repair. Confirmed voltage at terminal block is correct. Checked connections from user interface to control board and they are seated properly. Per tech line recommendation checked continuity between pins 9 and 12 on user interface and found it is unresponsive. They recommended replacing User interface at minimum and possibly control.
WASHER WHIRLPOOL WTW5000DW1 Arrived on job for complaints of stopping in mid cycle. Ran diagnostics and got code for LF. they had me test valve. Replaced both valve and control after ran calibration. No leaks detected at time of service. Job complete.
COOKTOP MAYTAG MEC8830HB00 "Arrived on site and found cooktop surface is broken, replaced it and confirmed it is operating properly. No further repair is needed at this time, job complete."
FREEZER WHIRLPOOL WRX988SIBM03 Arrived on job for complaints of not dispensing ice and lights not working replaced light in freezer and now lights working properly. No 120v to auger motor will need control. ; ordrng 1 W10843055 (cntrl-elec)
WASHER LG WT1101CW Arrived on job for complaints of unbalanced load. Call TEC line and the noise in spin is bad gearcase. ; ordrng 1 AEN73131403 (GEARCASE ) and 1 MEL61841406 (PLATE)
DRYER WHIRLPOOL WED4815EW1 Arrived onsite for customer complaint of bottom of door sticking out when closed. Found bottom screw that holds inner door to outer door loose scraping the frame. Secured screw and tested door. Door now sits flush to frame. No other issues found. Dryer vent and lint trap was clean of lint at time of service.
REFRIGERATOR KITCHENAID KRMF706ESS01 Observed temp reading from temp logger and found the unit has an average temp of 2 degrees. There was 2 cycles that the unit went up to 6 degrees and 8 degrees but on the next reading the temps were back down to 0 degrees. Unit is operating properly and freezer temps are correct to set temperature. Job complete
REFRIGERATOR WHIRLPOOL WRS321SDHW02 Arrived on site for refrigerator not dispensing water. Upon arrival customer informed me that water works and that ice maker is not making ice. Preformed temperature test and found within range. Tested and inspected unit and found ice buildup at fill tube. Defrosted ice buildup and sealed around fill tube to avoid outside air from fill tube. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER WHIRLPOOL KDTE204DSS0 Arrived on site to test unit for unit leaking from diverter motor. Replaced sump and motor. Test unit no leaks present unit working as designed job complete.
RANGE AMANA AGR5330BAS3 "Arrived on site for “broken orifice tubes” complaint. Removed and replaced all orifice tubes. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
WASHER WHIRLPOOL WFW9750WW01 "Arrived on site for door latch replacement, after further investigation, found door latch was not correct issue, issue was in relay on control board.
DISHWASHER JENN-AIR JDTSS244GS0 Arrived on site for dishwasher not closing correctly. Tested and inspected unit and found bent door strike creating closing issues. Made adjustments to door strike and tested unit. All operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WTW7000DW4 Arrived onnsite and found f3e2 and shorted valves. Replaced housing assembly unit is now operating as designed. All checks good.
COOKTOP WHIRLPOOL KICU509XSS23 Arrived on site to test unit for f47 error code. Replaced module test u it and u it still giving error. Will need to order new module and replace module and display at same time. Ordering W10857232 module rescheduled for Monday ; ordrng 1 W10857232 (MODULE )
MICROWAVE WHIRLPOOL WMH31017FS0 Arrived to inspect microwave lighting issues.Confirmed the complaint and removed and replaced the 3 way switch.Reassembled the unit and unit began operating as designed.Preformed a 2 minute water test and unit passed.Customer satisfied.JOB COMPLETE.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "arrived on site and replaced high voltage control board and user interface recommended by tech line on previous visit. After replacement function is not restored. Spoke with tech line again and they recommended disconnecting main harness that leads to icemaker assembly. After disconnecting lights have returned and compressor is running, tech line recommended rebuilding icemaker assembly. Need to do ice box fan, icemaker, solenoid, harness, auger motor and damper ordrng 1 W10884720 (harns-wire) and 1 WPW10196393 (damper control assy) and 1 WPW10300024 (icemaker) and 1 WPW10308033 (motor-evap) and 1 WPW10309866 (solenoid) and 1 WPW10309868 (motor)"
WASHER MAYTAG MVWB865GW0 Arrived on site installed console . Ran calibration and diagnostics . Not checked normal . Job complete . No water leaks detected at time of service . Job complete .
DRYER MAYTAG MEDB765FW0 Arrived on job for complaints of not working. No display check voltage 120v at Control. Replaced control and test still no operation. Replaced console and test operation normal.
REFRIGERATOR KITCHENAID KRSC503ESS01 "Arrived on site , replaced fresh food and freezer doors . All checked good . Will need to order shims and nameplate again ( had a dent on center ) . No water leaks detected at time of service . Please call to set return .; ordrng 2 4387828A (shim)s and 1 W10909682 (BADGE )"
WASHER SAMSUNG WA48J7700AW/A2 Arrived on site for unit entering the out of balance failure code. Entered diagnostics and all functions worked properly until it tried to spin. When it tried to spin the motor started to grind and tripped the out of balance failure code.
WASHER MAYTAG MHW6630HW0 "Arrived on job for complaints of leaks. Found the hot water valve damaged. Replaced valve and test, hose is also damaged will need to have supply hose replaced."
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 Arrived on site and tested operation. I found very little water flow from dispenser. Removed filter and found filter head valves leaking indicating a failed filter head. Installed new filter head assembly and tested operation. I found the unit now has no water flow through filter but the filter head tests good. Instructed customer that they would need a new filter with the new filter head. Job complete
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 Arrived on site for no cool. Pierced low side pressure reading +25 diagnosed faulty compressor. Replaced compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly
WASHER WHIRLPOOL WTW4616FW2 Arrived onnsite and tested unit for retaining water. Found unit with no errors and draining properly. Found customer concerned with sound of balance ring liquid. Unit is operating as designed. Advised customer on use and care.
DISHWASHER KITCHENAID KDTE204GPS0 "arrived on site to inspect dishwasher stopping during wash. I placed the unit in diagnostics showing no error codes. Unit went through test mode and operated as designed. I found that the unit was plugged into a GFCI outlet and was not plugged in all the way. I contacted Techline and spoke to Ed and explained my findings. Ed advised that the unit cannot be plugged into a GFCI outlet or be on a GFCI breaker. He provided During test mode, I verified amps to the element and in the process found that the right leg was badly bent causing the door to rub as its opened/closed. I advised the customer that I would be ordering a unit tub and the office would contact to schedule return service. I am ordering the tub ad will return with prescreened parts...sump/motor, sensor, main control and console and a CNOTE-2 HOUR JOB. No water leaks observed during service; ordrng 1 CNOTE (2 HOUR JOB) and 1 WPW10681507 (tub-dishwr)"
MICROWAVE WHIRLPOOL KMHS120EBS2 "Arrived on site to diagnose microwave with damaged cavity. Looks like grill touched cavity and created a short. Will need gray touch up paint.; ordrng 1 W10134625 (tuchup)"
DISHWASHER FRIGIDAIRE FFCD2413UB Arrived onnsite to find alignment corrected by maintenance. However existing latch broken out of place. Rebuilt latch. Unit is now operating as designed.
DRYER MAYTAG MEDC465HW0 Arrived on job for complaints of not starting. Found no 120v on L1. Reset breaker and working properly now. Check air flow and heating.
MICROWAVE WHIRLPOOL WMH31017HS2
REFRIGERATOR WHIRLPOOL ED5HHGXTQ00 "Arrived on site to install parts ordered by previous tech. Verified faulty compressor. Replaced compressor, drier and valve, pulled a deep vacuum and verified no leak per vacuum. Recharged to specs on the high side. Taped incoming water line to water line on fridge to prevent kink but customer to monitor it for leaks. No water leaks present. Customer to give unit 24-36 hours for unit to get down to set temps.
WASHER WHIRLPOOL MHW5630HW0 "Arrived on site for “leaking from bottom of dispenser” complaint. Inspected unit and found no cuts or cracks in dispenser or hosing. Raised back feet to create negative bias to unit. Ran test cycle and quick wash cycle. Unit is performing as designed. No leaks detected, at time of service."
DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose the dryer with the long dry times. Tested unit and found clogged external venting preventing proper airflow through unit. Advised homeowner on duct cleaning company to call to have external venting clean. No further repairs are to be done by a appliance express at this time.
REFRIGERATOR LG LFXC24726S/02 "Arrived on site to install parts I previously ordered. Recovered system, replaced compressor, drier, valve pulled vacuum to 30 inches, verified no leaks per vacuum, and recharged to specs on the high side. Customer to give unit 48 hrs for it to get down to set temps and start making ice. Verified no water leaks at time of svc call.
REFRIGERATOR WHIRLPOOL WRX735SDHZ00 "Arrived on site to diagnose a refrigerator that is building ice in the freezer. Found freezer door rails not retracting door properly causing an air leak and frost accumulation. Door rails will need to be replaced to complete repairs.; ordrng 2 WPW10120018 (slide rail (frz))s"
DISHWASHER GE GSD2200G02WW Arrived on site and tested operation. I found that the unit is full of water and the motor will not run. Attempted to manually turn motor and found that assembly is locked up. Unit will need new sump and motor assembly to test further. I will also need the connecting boot for the sump to housing. ; ordrng 1 CNOTE (AUTHO)
DISHWASHER KITCHENAID KDTM404ESS2 Arrived on site to test unit for unit not draining. Test unit and found board not sending signal to drain motor. Test unit and unit test good job complete.
OVEN WHIRLPOOL WGG755S0BS01 "Arrived on site for the unit is not working properly. Customer advised that the upper oven will not work.. Tested the unit and found the lower oven is working properly. Also found the middle burner will not turn. Tested the unit and found the middle burner valve in stuck. Tested the upper oven and the control panel went blank when pressing start. Found the unit will need a new control board, control user interface, both igniters, gas valve and manifold. ; ordrng 1 CNOTE (AUTHO) and 1 W10528787 (swtch-memb) and 1 WPW10204705 (manifold) and 1 WPW10539964 (cntrl-elec) and 1 WPW10546238 (valve-gas)"
REFRIGERATOR KITCHENAID KRFC704FPS03 Arrived onsite for nameplate. Installed name plate. No leaks on site
REFRIGERATOR WHIRLPOOL WRX735SDHZ01 Arrived to inspect dispenser not dispensing ice or water.Discovered and photographed the gap in the left door causing switch not engage the switch.Ordering SHIMS.Needs more work.; ordrng 4 WP2177331 (SHIMS FOR RIGHT DOOR )s
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site to install parts I previously ordered. Replaced control. Harness that connects from UI to main board is also broken,All else is working fine.; ordrng 1 W11025616 (harns-wire) and 1 W11176109 (harns-wire)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for unit not washing or draining correctly. Test unit and found glass in drain motor. Removed glass test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL WRS335SDHM00 arrived on site for unit not powering on,found no power to ui,diagnosed faulty main control. Installed new main control powered unit on,tested ui unit working as designed."
RANGE WHIRLPOOL WFG505M0BS3
WASHER GE GTW220ACK5WW "Arrived on site for washer not spinning / only stored code was a lid switch, inspected lid lock found slightly out of position. I uninstalled and reinstalled lid lock. Confirmed lid switch and lid lock operation in the test mode. Contacted GE spoke with Leslie instructed of findings, also confirmed lid lock on this unit did have the new vapor barrier. Customer made me aware of spinning issues / off balance issues that started a 2 weeks ago. I warned customer about the bath mats on top of dryer cannot go into the washer. I also warned about to small of a load causing washer not to spin. Instructed on shorting load to get better spin performance. Lastly discussed soap usage, determined customer was using to much soap recommend customer use 3 on her cap for large load and less for medium and smaller load"
REFRIGERATOR WHIRLPOOL WRS555SIHV00 Arrived on job for complaints of no ice. Ran diagnostics and icemaker not harvest. Replaced icemaker and run harvest and fill test. No leaks detected at time of service.
DISHWASHER KITCHENAID KDTE234GPS0 "arrived on site to inspect dishwasher not washing. Upon further inspection, I placed the unit in diagnostics showing error code F4E3. Cleared the code and continued with testing. Unit dispensed water into the tub, but the motor never came on. I advanced through testing and the dispenser opened, drain pump operated and the element showed 7-9 amps. I removed and replaced the sump/motor assembly and retested. Unit operated as designed. No water leaks observed during service, job completed."
REFRIGERATOR KITCHENAID KBFS25EWMS1 "Arrived on site for frost in freezer. Removed frost and found that previous tech and missed upper section on sealing, added sealant and let dry and tested good, no air or water leaks on site"
DISHWASHER KITCHENAID KDTE334GPS0 Arrived onsite to install new upper sprayarm and retainer from prior tech’s diagnosis. Removed tube and installed new sprayarm and retainer. Reassembled. Unit now works as intended. All water connections were dry at time of service.
REFRIGERATOR KITCHENAID KRFC300ESS03 arrived on site and inspected refrigerator and found filter head has failed, removing water filter causes it to spray water and flood fridge. Replaced filter head and it is now operating properly. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site for the unit right door is lower than the left door. Remove the bottom grill and raise the right door. The unit now is level. Unit works properly and all water connections were dry at the time of service.
REFRIGERATOR WHIRLPOOL WRF757SDEM00 "Arrived on site for noise and cooling issue. Found fresh food evaporator incased in ice. Diagnosed faulty defrost thermistor,defrosted evaporator replaced harness assembly,powered unit on tested air flow good. ; used 1 WPW10277799 (HARNESS ) from stock"
REFRIGERATOR WHIRLPOOL WRF736SDAM14 Arrived onsite to install new UI and heater to french door refrigerator from prior visit’s diagnosis. Removed and replaced both UI and tube heater. Reassembled. All functions/features work as intended. All water connections were dry at time of service.
REFRIGERATOR WHIRLPOOL WRS576FIDM00 "Arrived on site for “not cooling in fresh foods and freezer is thawing/no ice production” complaint. Inspected unit and found bimetal to be covered in ice and in opened state. Removed all frost and ice and removed and replaced bimetal. Unit checks good. No leaks detected, at time of service.
RANGE WHIRLPOOL WFC130M0AB0 "Arrived onnsite and found every burner compromised from use. Ordering burner receivers and burners to repair. ; ordrng 4 330031 (terminal block,surfa)s"
REFRIGERATOR WHIRLPOOL WRX988SIBM Arrived on site and found top of freezer gasket has condensation building. Will need to bring back gasket additions and install them underneath freezer gasket per tech line recommendation. Will also need to bring back water dispenser pad it is sticking for customer. No water leaks from connections at time of service; ordrng 2 A3189395 (gasket)s and 1 W11028219 (pad)
DRYER WHIRLPOOL WED8000DW4 Arrived on site and found communication error and no function outside of diagnostics. Ordering UI and returning with control; ordrng 1 W11050696 (console)
WASHER WHIRLPOOL WTW8800YC1 Arrived on site for washer leaking and making loud noise. Upon arrival customer informed me that techs have been out to her house 14 times and have not been able to stop leak. Tested and inspected unit and found failed bearing. And well was water valve not fully opening (See SD-QuickPic) could not recreate leak while on site. Attempted to remove basket and was unable to do so.
DRYER WHIRLPOOL WED8620HW0 Arrived onsite for damaged panel. Found small chip on left side. ordrng 1 CNOTE (OFFICE RS ) and 2 W11310029 (panel)s
COOKTOP WHIRLPOOL WFE515S0ES2 Arrived on site to replace the harness due to short on the terminal block.