Kristin - Georgetown, TX
Wesley did a fantastic job fixing our oven right before Thanksgiving! Thank you!!!
KitchenAid Icebox Fan replacement
Maureen - Austin, TX
Both technicians who came to our house to diagnose the problem and then replace the fan were polite, skilled and respectful of our home . Thanks!
Ivo - Round Rock, TX
Our technician was flawless and the company was quick to respond and provide an appointment! Extremely pleased the overall service!
Great quick service!
Fred - Temple, TX
Jon was very good and took care of the problem right away. Was here for only a short time and problem was fixed.
"Justin - Briarcliff, TX
Sara - Austin, TX
Great service! Experience technician and very professional
Oliver - Austin, TX
Scott was prompt, very experienced and professional technician. Will definitely contact your company for any of our appliance service needs.
Beth - Seguin, TX
The response to my request for service was professional and promptly done by a courteous and qualified representative!
Foy - Georgetown, TX
Our service was good, and Clif shared helpful information to hopefully prevent a repeat experience. However, this is the second problem that we have had with this new Whirlpool washer, which makes one question the quality of Whirlpool products.
Was quick to resolve
Hector - Harker Heights, TX
Tech rep was very informative and knowledgeable about the issue
Excellent Service, Great Technician
Chris - Austin, TX
Knowledgeable Tech, Very courteous
Avtalya - Austin, TX
Really great service, highly recommend! They were respectful and efficient - fixing the problem extremely quickly.
William - Horseshoe Bay, TX
Over an hour late
Larry - Lakeway, TX
Karen - Georgetown, TX
This man was not only polite but also patient, knowledgeable, understanding, a great communicator, he is a professional!
Brian - Buda, TX
Andrew was great
James - Copperas Cove, TX
Thank goodness he knows job very well. Great person.
Ronald - Georgetown, TX
Yes great service and techs
Sally - Kingsbury, TX
Susan - Harker Heights, TX
Raul - Lockhart, TX
Gary - Kempner, TX
Yves - Austin, TX
This company is great. The person who came to our house did a great job fixing and explaining us what happened to our dishwasher. And... I enjoyed the safety protocol during this covid era.
Sandra - Lampasas, TX
Great technician explained how my problem was user error as I did not tickle the dial correctly.
David - Spring Branch, TX
Excellent service from Andrew.
Quick and easy! Great service!
Delaina - Niederwald, TX
This was the quickest repair turnaround I’ve ever had with any other service company. Amazing job!
Problem not fixed!
Marjo - Jarrell, TX
Still not making ice!
great service provider
Evelyn - Georgetown, TX
They were on time, helpful and very polite. They did a great job.
Santosh - Liberty Hill, TX
Stephen - San Marcos, TX
Leo was super efficient in diagnosing the issue and fixing the problem. On top of that, he was very professional and personable. Couldn't ask for better service.
No unpleasant surprises!
Larry - Georgetown, TX
James - Leander, TX
Linda - Georgetown, TX
Nice Man Seems knowledgeable. Offered Advice.
Renee - Georgetown, TX
Cliff was a very nice gentleman. If I ever need service again I want him to return. What other types of appliances do you service and what are your charges?
Bob - Austin, TX
My tech was awesome. Great knowledge and awesome individual. Explained everything throughly and showed me preventive maintance. Was on time and very professional. Thanks for a great experience Leo.
Great service and good communication
Haider - Round Rock, TX
Judy - Killeen, TX
From the beginning, everyone went above and beyond to help with the utmost professionalism!
Quick, good service.
Joe - Austin, TX
Fast response, good service.
Cheryl - San Marcos, TX
Anthony - Georgetown, TX
Lou has done an awesome every time he comes out to do a warranty call !!
Drew - Austin, TX
Booked thru Whirlpool website, Appliance Express came out and quickly diagnosed and fixed a simple problem with a freezer ice dispenser that another vendor had unsuccessfully been able to fix after two visits and at almost half the price. Luckily the prior vendor never billed me I guess. Appliance Express will be my go-to vendor for our appliance repairs in the future. Communication with myself and my tenant also went very smooth, thanks!
Great service, knowledgeable Tech
Catherine - Burnet, TX
James is extremely knowledgeable, and competent.
Thomas - Andice, TX
Clean cut, on time and refreshingly helpful and personable!
Jose - New Braunfels, TX
The tech did not try to test the unit for repair. He gave the wrong dignoses. The was not heating due to the element part broken.
John - Hutto, TX
The event planner
Robin - Austin, TX
I loved the efficiency of the virtual diagnosis. It took a week off of the repair time.
Joanie - Austin, TX
Friendly, loved getting a text that he’s on his way, they believe in taking care of their customers.
Rodger - Pflugerville, TX
Warrant service on new refrigerator. On time, courteous & professional. Provided a little education about our new appliance.
Maria - Mustang Ridge, TX
I highly recommend Appliance Express. During these times of the pandemic, Andrew took the correct precautions while in our house servicing our oven. I appreciate his promptness and fixing our issue.
Barbara - Leander, TX
Thank you for a wonderful experience with the repair of my microwave. Great work- job well done 👏👍
Craig - Austin, TX
I would highly recommend Kevin.
On time, good sense of humor, quick repair
Christina - Austin, TX
David was within time window. He was respectful by removing his shoes. He fixed my appliance and had good sense of humor. Thank you David.
Very quick to resolve the issue.
Raj - Austin, TX
Luis Morales was very professional, polite and quick to resolve our issue.
Great service, considerate, respectful of COVID safety
Lyn - Georgetown, TX
Jonathan was very considerate and answered all my questions. He did a thorough analysis of the appliance and found the trouble in a timely manner. He also practiced all the safety measures pertaining to COVID.
Was very professional and very knowledgeable and efficient!
Jean - Georgetown, TX
Robert - Whitney, TX
Our visit was covered by our extended warranty thru Lowe’s. However we have had representatives from this company twice and pleased both times. We will definitely consider using them in the future if we need someone
Chris - Georgetown, TX
Jonathan was awesome, 2nd time we have him and both times the service was outstanding!
Great job. Fast and tidy
Cary - Marble Falls, TX
Great work. In and out quickly with no mess or fuss.
Valerie - Bastrop, TX
Matthew was extremely kind & very thorough in his repairs! Great job & very impressive.
Professional and friendly
Don - Georgetown, TX
I was extremely impressed with the professionalism and friendliness of everyone involved with this service call, from the person answering phones, follow up texts, emails, and calls, to the repairman himself. My only complaint was the price seemed high and that it took 2 trips. It seems the service call fee should have covered the labor fee as well once it was determined I wanted the repair done. The part fee was accurate for what I expected.
Very nice , polite , and professional service
Karen - Lago Vista, TX
I wished you could have come sooner but I know my dryer is older and you had to order parts. Good job !
Prompt, reassuring, excellent service!!
Joseph - Copperas Cove, TX
Service man Mr Hornsby, was outstandingly excellent in every way, making the service call a very pleasant experience , transforming the frustration of a new purchase that doesn’t function into the satisfaction of a new machine that functions magnificently and promises years of great service. Thank you!!! I highly recommend your service to anyone!!! I especially appreciate the prompt and careful attention which was immediately given to our problem which is extremely reassuring!!!
Albra - Taylor, TX
Andy was great, did not like having to wait two hours to make the appt. but I know that has nothing to do with y’all.
Great service! Very friendly.
MeganH - Elgin, TX
Andy and Appliance Express were awesome! Great communication, good scheduling, quick to diagnose the problem, order parts, and fix my dishwasher that won’t drain. Andy was courteous, friendly, respectful and he followed covid 19 safety precautions during his visit. Would highly recommend.
Skybeck - Georgetown, TX
Tommy is professional, patient, and helpful.
Jani - Buda, TX
Tech was great. Found and fixed the problem in under 15mins.
Frank - Lakeway, TX
Great service. Prompt and clean.
David - Bertram, TX
Jennifer - Salado, TX
Leo the Legend
Chris - Austin, TX
Leo, our tech over the last 2 service calls has been an incredible experience from both my wife and I. He was friendly, courteous, worked efficiently and spoke kindly, this is rare and something to value in a team player. Please give this man a raise!
Knowledgeable, pleasant and helpful. Fridge is FIXED!
Jack - Austin, TX
We already had a technician from ANOTHER company to repair our refrigerator; he disassembled the ice maker, put it back together, ran it though some diagnostics, call Whirlpool, and then told us it could not be fixed. I think he just didn't want to continue (the guy never checked the drain.) I don't know if it is the times we are experiencing, but it's been hard to find people who are willing to work and take their time to fix things. DIFFERENT STORY ALTOGETHER WITH APPLIANCE EXPRESS!. Wesley listened patiently to our saga, and knew what it was in just a few short minutes of looking at the water build up inside. There must be hundreds or thousands of refrigerators with all different configurations etc, yet he seemed to know all about this, 7 year old, refrigerator. He quickly removed the drain from the back of the unit cleared it and reattached it. He was so willing to help and wanted to be sure we had what we needed. He is, I believe, a genuine and kind person, and our conversation was pleasant and positive. He wore a face covering the whole time, though it was probably hard to work with it on. I believe this company thoroughly trains and prepares it's technicians for their job. Would wholeheartedly recommend this company, and request Wesley! Thank you Appliance Express!
Professional, knowledgeable, and patient and personable.
K, A, G. - Manor, TX
Great experience. Not many people are patient with elderly folks. Matthew was. Thank you for being kind to my Mom.
Jamie - Austin, TX
Al have is a great experience
Neil - Kempner, TX
Very personable and honest in describing of problems. Quick and efficient
Excellent service, fast response
Jayson - Kyle, TX
Eileen - Austin, TX
Great Friendly Service
Michael - Canyon Lake, TX
Andrea - Sunset Valley, TX
Janice - New Braunfels, TX
Ozel - Canyon Lake, TX
Theresa - Georgetown, TX
Jonathan and Cliff were very professional and fixed my issue.
Problem located and part replaced. Great customer service
David - Pflugerville, TX
Always a great experience!
Michele - Austin, TX
We have always had great experiences with all of the repairmen and service, scheduling etc. Wish shoe protectors were part of every call, especially with Covid, but Matthew was more than happy to put them on and did an awesome job. A+ 👍🏼
Emily - Manor, TX
Matthew did a great job, and was informative!
Keith - San Marcos, TX
Technician was very professional
George - Georgetown, TX
He was very careful to check everything about my ice maker
Martha - Austin, TX
Leo has been the service technician at my home a few times & he always does an excellent job. He’s a great guy - warm & engaging and it’s always a pleasure to have him in our home.
Quick efficient service
TRut - Jonestown, TX
Knowledge, friendly service
Tab - New Braunfels, TX
Brandon quickly diagnosed our problem and got it fixed.
David - Austin, TX
Was happy it was taken care of short time-
Sally - Wimberley, TX
Cathy - Lockhart, TX
Guy - Round Rock, TX
Knowledgeable and efficient
Marianne - Austin, TX
Leo was very professional, knowledgeable and efficient he fixed my dishwasher door in minutes!
Efficient and Professional!
Sharon - Dripping Springs, TX
Andrew was very quick to diagnose the problem with my refrigerator- was in and out within 15 minutes! Friendly and professional.
Sonia - Austin, TX
Luis was very pleasant. He fixed the problem and answered all my questions.
Mike - Liberty Hill, TX
Unlike the 1st company the homeowner insurance company sent that just swapped parts twice then gave up Appliance Express actually ran the diagnostic code and troubleshot the problem. It was an intermittent problem which is difficult to diagnose and fixed the temp failure we were getting
Terry - Buchanan Dam, TX
James was very efficient and professional.
Tab - New Braunfels, TX
Great service from Noah
Easy washer repair
Wendy - Austin, TX
Diagnosed the leak in a few minutes. Part ordered. Installed a week later in 15 minutes. Professional, quick and fixed.
Cindy Kunkel - Austin, TX
Good service, but I still need a receipt and details on warranty for part and service
Brittnay - Whitney, TX
Charles - Leander, TX
Steven - Austin, TX
A first class job, well done!!
Alex - Dripping Springs, TX
John - McGregor, TX
Anne - Georgetown, TX
Excellent service, prompt, professional explained to customer
Alisa - Austin, TX
The technician came out twice and both times was very polite and professional while fixing our problem.
Very professional service.
Doug - Georgetown, TX
Very professional service. Had a 10 year old refrigerator making high-pitched noise and not cooling properly. Called applying express and they sent out Jonathan and a trainee to diagnose and fix the problem. They were very professional wearing cloth booties and mask while performing their duty. Was able to fix the problem with the noise. Unit was still not cooling but made a follow up two days later and corrected the problem. Highly recommend.
Elizabeth - Georgetown, TX
Great service and on time!
William - Spicewood, TX
Sue - Georgetown, TX
Tommy was courteous, knowledgeable, and was able to identify and repair the problem with the oven.
Terrific service. Great personality, very informative
Kenneth - Georgetown, TX
Terrific service great personality very informative prompt
Martha - Temple, TX
Eldon was courteous and knowledgeable. He repaired my washer and I am happy.
Cathy - Belton, TX
Al is a great service technician. He is knowledgeable about the appliance, he is friendly, he is helpful, and he is detail oriented. He went above and beyond when repairing our refrigerator. We will request him by name in the future. Thanks, Al!
On time and competent
Mark - Lakeway, TX
David was great. Knew what he was doing and also drained the overflow pan
Michael - Manor, TX
Scott - Leander, TX
Carolyn - Leander, TX
Fixed our washer! Prompt efficient service. Will use again!
Christopher - Salado, TX
Alisa - Austin, TX
Scott was efficient, courteous, and knowledgeable.
Robert - New Braunfels, TX
Noah did his part except for the 30 minute heads up of arrival. First trip no notice and second trip 5 minute notice.
This guy is an expert, the best!
William - Austin, TX
I had two separate issues with a new refrigerator Richard came and diagnosed him immediately and explain them in very plain terms and know how to efficiently fix both of these problems. It was courteous and on time and was exceptionally knowledgeable. You could not ask for more, thanks!
Kiran - Austin, TX
Wesley came on time, replaced broken parts and no questions asked. Great service and would like to reach out to them directly for any issues in future.
Leland - Whitney, TX
Jon done a fantastic job
Such a good, reliable company
Karen - Georgetown, TX
My Go-To appliance service company will always be Appliance Express. I've been using them since 2009 for my Whirlpool appliances. Always on time, reliable, and simply take care of the problem in record time. Thank you!
Barbara - New Braunfels, TX
Noah identified the problem right away even though I was told the oven had been calibrated correctly. The oven was off by 25 degrees. I now can enjoy baking again without having to guess the cooking time!!! Thanks for the wonderful service!
Jim - Kyle, TX
Great service. Arrived earlier than scheduled but called in advance to be sure it was convenient.
Springs - Austin, TX
Shih-ming - Cedar Park, TX
Very friendly and nice service! Will definitely work with you again
Hunter - Cedar Park, TX
Excellent in every way! We appreciate the hell with our dryer and could not be happier with the service we received. Thank you!
Jessica - Liberty Hill, TX
Jonathan was knowledgeable in all things appliance related, very nice and respectful, polite, helpful. His assistant was as well. Very happy with our service. Will recommend this company to peers in the future.
Excellent service and very knowledgeable!
Debbie - Salado, TX
Leon Exemplifies Skilled Technical and Customer Service
Kaye - Austin, TX
Wow! Leon knows his stuff. I could tell that he thinks in circuits and functional interactions. Like it's natural for him. It was amazing to watch him work. He explained what he was doing and why, in terms I understood. He's everything everyone should expect from a service technician. Punctual, personable, skilled and knowledgeable, and respectful of me and my home. He cares about what he does and how he does it. It's been literally decades since anyone has given me hope for the future of technical customer support. Thanks Leon and Appliance Express.
Mitch - Austin, TX
Julie - Kyle, TX
Not sure why I get to sit on hold with warranty dept. for 1.5 hrs again!!
Amanda - Spicewood, TX
Tech came out and replaced 8 interior lights on a KitchenAid fridge ... 5 are less than half the brightness of the others. Tech left without mentioning it and when I noticed, called to find out why and they said it’s normal and call kitchenAid and we’ll reschedule. So now I have to sit on hold again for 1.5 hrs to set up a new case. I would love for someone to be able to conquer their own task.
Lou Soldan Did Great Service
Sandra - Leander, TX
Honestly, I was expecting the cost to be more, so I am satisfied with the price of the service.
Jeff - Lakeway, TX
Prompt and very knowledgeable.
On time and Quick Service
Dorothy - Austin, TX
My Whirlpool Service Plan arranged for the service through Appliance Express. I'm glad they did because Kevin was very prompt and I could tell he was very experienced. My dryer was fixed in about 20 minutes. I'll definitely keep them in mind for any future appliance repair needs. Can't comment on price as I wasn't charged.
KitchenAid double oven
Mark - Austin, TX
Excellent, prompt, professional
David - Austin, TX
Very pleasant customer service.
Steve - Jonestown, TX
Lou is very courteous and helpful with the repair process.
David - Austin, TX
Service was excellent. The team was super communicative scheduling and rescheduling as needed.
Great! N fast
Mary - Austin, TX
Mike - Cedar Park, TX
Fixed our fridge under extended warranty. Very prompt and professional. Gave us some great additional information on our other appliances.
Great and thorough service
Randall - Austin, TX
Sandra - Smithville, TX
Repairman was very skilled and repaired the broken ice maker in good order. He is a delight.
Christian - Georgetown, TX
I highly recommend this company. Fast, friendly, and efficient!
Jacalyn - Horseshoe Bay, TX
Brittany - Austin, TX
Wow I don’t normally take the time to write reviews but this service was truly amazing. The technician was very communicative and easy to work with. He was thorough and very kind. I appreciated him making it so easy and turning a nightmare into something easily resolved.
James - Driftwood, TX
Andrew was very courteous. He knew the appliance and did a great job diagnosing the problem immediately and did the repairs. We now have ice.
Scott - Leander, TX
Very Experienced; Solved the Problem quickly
John - Salado, TX
Great service, prompt and careful!
M - Kingsland, TX
Nice friendly service
Gloria - Maxwell, TX
Eugene - Valley Mills, TX
On time and professional. Repairs done quickly. Completely satisfied
Christian - Liberty Hill, TX
The two gentlemen were on the front side of the time frame. They were both very professional, friendly, and knowledgeable. The ice maker is fixed and all is good!
Another Awesome Service Experience
Tracie - Temple, TX
Tyler fixed our washer and we couldn’t be happier.
PROFESSIONAL, FRIENDLY SEVICE
Charles - Bastrop, TX
Andy was very friendly and explained everything he was going to do. We were extremely satisfied with the service he provided.
Robert - Belton, TX
Wilbur - Hutto, TX
Johnny - Dripping Springs, TX
ALL is well --- THANKS !!
Melissa - Cedar Creek, TX
I had an excellent experience with Appliance Express. Andy was friendly and got the job done expeditiously.
Great Customer Service and Repair Work
Anthony - West Lake Hills, TX
Jacob was awesome!!!
Wonderful service to replace broken ice maker.
Sandra - Smithville, TX
He was so friendly and did his work quickly with authority. It was a real treat having him here to repair my ice maker.
Douglas - Austin, TX
Rosalyn - Killeen, TX
John - Georgetown, TX
Everything was spot on!!
Frank - Georgetown, TX
Susan - Killeen, TX
Both of the service men were excellent!
Walt - Cedar Park, TX
Lou did a good job. He was professional and knowledgeable. I was impressed with Appliance Express. They kept me informed throughout this repair process. I would recommend using them to any friends with a similar need.
Great Service- Lou is wonderful!!
Terry - Liberty Hill, TX
I can’t say enough wonderful things about Lou!! He was professional, very knowledgeable, extremely polite, and efficient. Thank you Appliance Express!!
Appliance Express is first rate - they came to the house - diagnosed the problem quickly and returned within a few days with the part.
David - Georgetown, TX
Gary - Georgetown, TX
IN / OUT & to the point "on-point" !
Adolph - Kyle, TX
Good, reliable service
John - Georgetown, TX
Prompt and courteous professional service. Satisfied.
New dryer under warranty.
Susan - Buda, TX
Richard was courteous and professional. Great service.
Kayla - Bertram, TX
Pamela - Lorena, TX
Fantastic Service by Leo
Kathleen - Austin, TX
Leo is extremely professional and knowledgeable. He fixed my stovetop issue in a flash. He was very patient to the time to answer my questions. I will definitely request Leo in the future! Thanks!!!
knowledgeable, listened, great job
George - Austin, TX
Kevin was a pleasure to have here yesterday repairing our oven. Full COVID protection appreciated too. He was thorough but not rushed. Highly recommend.
Great service on correcting door problem.
Gary - Elgin, TX
Michael - Austin, TX
Came on time and fixed the problem that another service company had failed to fix after 3 tries (was a warranty call) inside of 20 minutes
Charles - Round Rock, TX
Didn’t fix the problem.
Good old fashioned know how
Eternaldharma - Hutto, TX
Great service from the team at appliance express. Our newly bought whirlpool fridge had a busted ice maker. They replaced the entire assembly the first visit. Second visit was to replace another piece, program the fridge and they got it working. Now we have a working ice maker.
Quick and efficient
Ben - Austin, TX
Luis quickly diagnosed the problem being with a bad board in the fridge. Replaced it, and got us on our way. He also provided additional details on to look for with the refrigerator in the coming days, in case the repair was not the only issue. Very glad he could repair the fridge and avoid the need to wait a long time for a replacement during the pandemic.
Very good service
Michelle - Georgetown, TX
Jane - Georgetown, TX
Corey - Hutto, TX
Very professional service with great communication, and prompt action and resolution to our oven problem.
Great service repairman very knowledgeable and a true asset to your company
James - Leander, TX
Service was great very professional and knowledgeable repairman and a true asset to your company
David - Liberty Hill, TX
Jonathan was smart and a great teacher,knew all about the dryer.
Mr Jared, was a very good technician and did a excellent job.
Gayle - Kyle, TX
Harmoney - Jarrell, TX
Kristine - Austin, TX
Everything went smoothly. Luis came on time and quickly fixed the issue with our refrigerator.
Jim - Georgetown, TX
They have been to my house a few times. I always ask for Lou. He knows what he is doing and does a great job.
Great Customer Service
Shelly - Red Rock, TX
Noah was very knowledgeable and quick with the repair!
Brian - Harker Heights, TX
Tyler is great. Appliance Express is great.
Ursula - Killeen, TX
Professional, efficient, and kind!
Sarah - Austin, TX
DRYER AMANA NED4655EW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. All operations are normal. Job complete.
REFRIGERATOR WHIRLPOOL WRF989SDAE00 "Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Placed in and service diagnostics and found most of the major components working properly. Found the icemaker error code showing an E5 for timed icemaking. Inspected gaskets and found the ice door cute gasket bent and not sealing correctly on the icemaker assembly.
DRYER WHIRLPOOL WED4950HW0 Arrived on site for dryer making a thumping noise. I inspected the unit and work area. I tested the unit and I could hear a rhythmic thumping noise. I opened the lid and watched the drum spin. I could see the bearing coming loose and hitting the front lip of the dryer. I replaced the bearing and adjusted the bulk head. The unit is now operating without the thumping noise. Job complete.
REFRIGERATOR MAYTAG MFW2055FRZ00 "Arrived onsite to replace previously diagnosed parts. Replaced left track slide. When reinstalling, the right slide was now showing signs of failing. Will need to replace Right side slide as well. Need to order WPW10397635 right slide and reschedule. Office to reschedule. ; ordrng 1 WPW10397635 (slide)"
RANGE WHIRLPOOL WFE525C0BS0 "Arrived onsite for range door locked. Manually unlocked latch. Ran test on motor but when cycle was complete the location of the latch and rod remained in a locked position. Motor may not be completing full rotation. Motor WPW10107830. If front latch WP9761013
REFRIGERATOR KITCHENAID KRMF706EBS01 Arrived on site for no ice . Ran diagnostics . No IM error codes . Harvest completed . Fan checked out . Did find frost build up on left side draws . Ordering rails . Call to set return .; ordrng 1 W11397195 (LH ) and 1 W11409809 (RH )
MICROWAVE WHIRLPOOL KMHC319ESS-5 Arrived on site for Unit not heating up. Model and serial were inputted wrong from Whirlpool. The faulty magnetron will need to be ordered. Also ordered capacitor and diode. Updated model and serial. New tenants will be moving into the house. . ; ordrng 1 W10561770 (capactr-mg) and 1 W10575765 (diode) and 1 W11188557 (magnetron)
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for a refrigerator thats not making ice. Inspected unit and work area. Tested temperatures in the freezer and refrigerator compartment. Temperatures were at -20° in the freezer section and 39° in the refrigerator section. Tested the freezer temperature with my temperature probe and found the unit sitting at -16°F. Found average icebox temperature sitting around 60°. Tested the ice box fan and found the fan not running. Tested the freezer evaporator fan and refrigerator evaporator fan and found both running. Tested the icemaker and icemaker harvest cycle and found the drop-down arm rubbing up against the icemaker causing some friction. I advise the customer that they would need an icebox fan and potentially an icemaker just to ensure that the icemaker does not get bent and break in the future.
OVEN WHIRLPOOL WOS51EC0HS "Arrived on site for customer complaint of oven not heating properly, found oven temperature 10 degrees hotter during test cycle at 350 degrees, I calibrated oven and retested, unit tested good."
OVEN KENMORE 790.4114352 Arrived onsite for wall oven showing F45 error code for a cooling fan issue. Upon inspection I found that when in preheat the cooling fans would not come on. I accessed the main control and I could hear the fan relay clicking and I found the fan relay was arching and sparking when it would try to engage the cooling fan.
WASHER MAYTAG MVWC565FW2 Arrived onsite for unit shaking. Tested unit. Found unbalanced load error. Cleared code. Re tested unit with drain and spin mode. Unit is working as designed. Gave customer instruct that a vibration is normal and depending on the load size the unit can shake a little more or possibly more aggressive depending on the load size. No issues at this time. Job complete
RANGE WHIRLPOOL WFE320M0ES2 Arrived on site to replace control. Replaced control test unit and unit test good unit got to 350.
REFRIGERATOR WHIRLPOOL WRX735SDHZ03 Arrived on site for ice maker issue. Spoke to Ed with Whirlpool Techline. He had me ensure the rod was free and opening and closing the door to allow ice to travel into ice tray. It was good. Ed also had me check that the yoke was lining up with the back of the ice tray to allow smooth movement of the auger. Also checked out good. Ed explained sometimes the ice can get fractured while traveling into the ice tray and break causing crushed cubes. This is normal operation and there is no repair needed. Job completed. SR# 7729377397
REFRIGERATOR AMANA ABB2224WEB1 Arrived on site for refrigerator thats not making ice. Inspected unit and work area. Attempted to jump icemaker and found icemaker would not turn. Tested voltage going to the icemaker and found proper voltage but voltage is not being sent to the motor. Replaced icemaker and tested unit. Unit is now working as designed. Call complete.
OVEN GE JGBP28BEA6WH "Arrived on site to replace control panel from previous diagnosis. Replaced control and igniters are now receiving proper voltage. Found bake igniter not working. Swapped broil igniter with bake igniter Needing broil igniter to fix issues. ; ordrng 1 WB13K0003 (igniter,burner broil)"
REFRIGERATOR KITCHENAID KRSC703HPS00 Arrived on job to replace freezer door.
DRYER WHIRLPOOL WGD6120HW0 "Arrived on site to replace parts from previous diagnosis. Replaced both control and UI following steps in service pointer W11498806. Tested unit, unit was still doing the same. When starting just a hum and itll kick out. Broken belt switch tested good. Found when starting unit motor was receiving proper voltage and as soon as it kick out voltage was not present. Called tech line to verify I was not missing anything else and tech line recommended changing motor as well. Attempted to remove blower wheel but was unsuccessful. Will need to break off wheel. Ordering blower wheel(WP697772). Office to reschedule. SR#7729370518; ordrng 1 WP697772 (blower wheel)"
REFRIGERATOR WHIRLPOOL WRS331SDHM00 Arrived on job for complaints of icemaker leaks. Tested water pressure and its good. Reconnect water line and cycle icemaker. Unit filled to proper level and no additional water entered.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on job for complaints of damaged panel. Replaced panel.
OVEN WHIRLPOOL KOSE500ESS04 "Arrived on site for customer complaint of noise issue, found damage to baffle causing vibration during higher temps. Ordering baffle. ; ordrng 1 W11234761 (Baffle)"
RANGE WHIRLPOOL WFE525S0JS0 Arrived on site for range needing previously diagnosed parts. Upon arrival I ran a diagnostic check to see if there any air codes but the customer stated they clear the codes and that prior to arrival they were getting an F5E one error. I then found that the air code was indicating the door latch was having a problem and not being registered as operating after customer use self clean. After installing the door Latch I was able to reassembled the unit and tested I verified that the oven thermostat was only at 1.1 and the thermal overload device as well as bake element and broiler element pass continuity and ohms test as well. At this point I found that the oven would still not turn the light off after the door switch was activated and the control board acted as if certain inputs would not compute. We will need to return with a new control board to finish repairs office to reschedule once the availability of part is known. ; ordrng 1 W11256088 (cntrl-elec)
REFRIGERATOR WHIRLPOOL KFIS20XVMS11
MICROWAVE WHIRLPOOL WOC54EC0AS04 Arrived on site for oven not heating to preheat temperature. Inspected unit and work area. Found minor damage to bottom on liner. Informed customer temperature.Performed temperature test on bake mode at 350°. Found average temperature at 340°. Calibrated unit up 10°. Spoke with user care guide and the different between standard bake mode and rapid. All tested good.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for refrigerator not cooling properly and needing a previously diagnosed sealed system. On arrival and after disassembling the back panel to expose the compressor and sealed system I immediately found that the low side line return going back into the compressor across it up with ice from the compressor back up into the freezer compartment. I checked the pressure in the compartment and found at the frost pattern was nice and even, But on the freezer compartment evaporator the ice it built up to the point that it was blocking and hitting the evaporator fan motor. After running test 89,2,3,4,& 18 I found that the high-voltage board was not sending power down to the theater to defrost the ice like it should. Office will need to reschedule once the availability of parts is known and I didnt find a customer that the unit would need at least a 24 to 48 hour defrost in order to get rid of the ice and make the repair. Service matter part nu
MICROWAVE WHIRLPOOL WOC54EC0HS03 "Arrived onsite for previously diagnosed parts. Upon arrival unit was pulled by electricians, removed unit top found unit interlock wiring harness did not match. Ordering correct harness. Helped electricians move unit to garage for the meantime. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (KY REQUESTED ) and 1 W11356970 (CORRECT INTERLOCK HARNESS )"
REFRIGERATOR FRIGIDAIRE FRS26LF7DS7 "Arrived on site to install previous diagnosed parts. Gained access to filter head. Removed old and installed new. Tested unit and found no water. Found water off to unit. Turned water on and tested dispenser and found working. Flushed 2 gallons of water through dispenser. Cycled ice maker and found water spilling from fill tube. Corrected fill tube and cycled again. All tested good, no water leaks detected.
REFRIGERATOR WHIRLPOOL WRF555SDFZ09 "Arrived on site to inspect fridge for freezing veggies, upon inspection found the damper seized, UI was set to high temps and freezing happened, will return with UI and damper. Office to reschedule ; ordrng 1 W10196393 (DAMPER )"
ICE MACHINE JENN-AIR JIM158XYRS2 Arrived on site to diagnose an ice machine that is not producing. Tested unit and found circulation pump failed. Pump will need to be replaced a complete repairs. Office to set return appointment.; ordrng 1 W11325175 (PUMP)
REFRIGERATOR WHIRLPOOL KRSC703HPS00 "Arrived on site for On the ice/water dispenser, when we press the ice dispenser pad, water comes out of the water dispenser side and no ice comes out of the ice side. Customer showed me the fault. Replaced both UI and ice dispenser pad. No leaks detected. Refrigerator operating as designed. Job completed."
REFRIGERATOR FRIGIDAIRE FGHC2331PFAA Arrived on site to diagnose refrigerator that was not dispensing ice or water. Found the paddle module broken and dangling. Replaced module and retested. Unit is now working as designed. No water leaks found. Call complete.
WASHER WHIRLPOOL WTW6120HW0 Arrived onsite for washing making loud clanking noise. Upon arrival customer let me know they believed they lost a necklace in unit. Put unit through tests found no error codes and unit operating as designed. Looked through unit to see if I could find chain. I could not likely clanking sound was chain breaking up. Job Completed.
REFRIGERATOR GE CFE29TSDBSS "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found the RC section at approximately 60 degrees and a small amount of frost built up on the evaporator cover. Using my sealed system gauges, I tested the pressure readings at the low and high sides and found them within range with a load. I attempted to remove the evap cover and was not able to due to the frost build up. I am ordering the RC evap cover, and defrost thermostat and office to schedule return service. No water leaks observed during service and unit left unplugged to defrost.; ordrng 1 WR17X13177 (refrigerator evapora) and 1 WR50X10108 (thermostat defrost f)"
REFRIGERATOR WHIRLPOOL WRF540CWBM01 Arrived onsite to replace both controls. Replaced both controls. Tested unit. unit test good. Let customer know to give us it a few hrs to get down to temperature. No issues at this time. Job complete
COOKTOP WHIRLPOOL GLS3665RS01 "Arrived on site and attempted to disassemble cooktop to replace spark modules, right rear and left front burners would not separate, burner heads are seized to orifice holders, spark modules cannot be accessed, nuisance sparking cannot be corrected.
MICROWAVE GE PVM9179SK2SS "Arrived on site for microwave making a sizzling noise and shut down I would not power back on. Upon arrival I found the 20 amp thermal fuse had blown on the noise filter born and after checking all hardware I found that the micro door switches had stopped functioning correctly when I powered up the unit shut the door it blew the 20 amp fuse. Office will need to reschedule once ability of parts is known; ordrng 1 WB24X829 (switch,door sense) and 2 WB24X830 (sw-monitor)s"
WASHER WHIRLPOOL WTW8040DW4 "Arrived to install previously ordered parts. Removed the damaged wash plate. Attempted to remove the spaner nut and discovered the nut was seized to the gear case, which did not allow me to remove the basket to complete the gear case replacement. Ordering authorization for inner and outer basket, spaner nut, filter, screw, 2 man for 2 hours. Will use previously ordered parts for return service if approved. Office to reschedule the customer for next visit. Needs more work. ; ordrng 1 CNOTE (2 HOURS ) and 1 CNOTE (AUTHORIZATION FOR 2 MAN ) and 1 W10811960 (spin basket) and 1 W10909670 (cable) and 1 W11219115 (OUTER TUB) and 1 WPW10109200 (screw) and 1 WPW10215093 (clean out filter)"
MICROWAVE KITCHENAID KEMS308SS05 Arrived on site to diagnose a microwave with a turntable that is not operating. Tested unit and found turntable motor locked up. Freed turntable motor and tested unit. Found all is functioning properly at this time.
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for no cool. Sprayed soap solution found leak at evaporator,replaced the evaporator,vacuumed system down unit would not keep good vacuum,added refrigerant to find like ran diagnostics found leak at cap tube exiting liner,called tech support ran video chat with TJ
MICROWAVE KITCHENAID KMHS120ESS5 Arrived on site to install interlocks and switches to resolve microwave with interlock issues. Installed interlock kit and 3 wire switch. Tested and all is working as designed.Call complete.
OVEN WHIRLPOOL WOS51EC0HS01 "Arrived on site and inspected oven and found it is operating properly, found one button on user interface is semi unresponsive, will need to bring back control panel to correct issue.; ordrng 1 W11296171 (Control panel)"
OVEN WHIRLPOOL KODE500EBS04 Arrived on site to diagnose an oven that is giving error code. Preheated both ovens to 400° and no failures occurred. All parts and components are working properly and no further repairs needed.
DISHWASHER WHIRLPOOL WDF540PADM2 Arrived on site for dishwasher not heating. Tested and inspected unit and found failed heating element. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DISHWASHER WHIRLPOOL WDT970SAHB0 Arrived on site for third rack not closing. I inspected the unit and work area. I found the spray arm not clipped in and hanging down. I reshaped the bracket for the spray arm and clipped it back in. I pulled on the spray arm and found it not coming off any more. The third rack is now closing every time. Job complete.
REFRIGERATOR WHIRLPOOL Wrs315sdhz00 "Arrived on site for customer complaint of unit not dispensing ice, and control falling off. I found ice container was not sitting properly, I adjusted ice container, unit tested good. I added screw to control housing, tested good."
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site for dishwasher not draining. Inspected unit and work area. Found standing water in tub. Activated drain pump and found getting voltage but not draining. Removed pump and found glass stuck in drain pump housing. Removed glass and assembled unit. Performed diagnostics mode and found draining. Ran 2 more times to insure unit would continue to drain. All tested good, no water leaks detected."
WASHER WHIRLPOOL MVW7232HW0 Arrived on site for washer not filling properly. I inspected the unit and work area. I put the unit into diagnostics and found fault code for stuck key. I put the unit through a diagnostics cycle and found it operating as designed. I ran a normal cycle and found the unit not filling with water. I am ordering a control W11419171 to complete the repair. The office will reschedule when we have an eta on the part. No water leaks detected.; ordrng 1 W11419171 (CONTROL )
DISHWASHER KITCHENAID KUDK03ITBS3 Arrived on job for complaints of door falling. Found link broken. Replaced link kit and tested. No leaks detected at time of service.
MICROWAVE WHIRLPOOL WOC54EC0HS03 Arrived onsite for microwave light staying on. Upon arrival found oven was on so I could not pull unit. But I tested unit door right interlock is jammed ordering interlock and harness in case.; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 W11033422 (INTERLOCK ) and 1 W11356970 (HARNESS )
OVEN WHIRLPOOL WFG320M0BB0 Arrived on site to replace glass door from previous diagnosis. Inspected new door and seen adhesive was not on glass it was stuck to trim piece it was packaged with. Attempted to remove adhesive from trim piece but it is no longer good. Needing new glass door to fix issue. Office to reschedule.; ordrng 1 WPW10535776 (glass-door)
RANGE AMANA AGR5330BAS3 "Arrived on site to replace burner valve from previous diagnosis. Replaced valve, tested unit, unit works good. Customer was satisfied with outcome. No leaks detected. Job complete."
ICE MACHINE KITCHENAID KUID308ESS1 "Arrived onsite to replace previously diagnosed parts. Replaced external drain pump assembly. Tested unit and all components were functioning except no water was being supplied to the unit. Ran diagnostics sequence and when prompted to fill, the unit was not being supplied with water. Notified customer that the inlet valve may need to be replaced. Customer also had a complaint that at one point the ice maker bin would over fill with ice. The bin thermistor may need replacement. Valve W10897719. Bin thermistor WPW10511923.
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived on site to inspect dishwasher for cloudy glass, upon inspection found the dishwasher with residue due to calcium, instructed customer on rinse aid use and cleaning methods to break down calcium. Complete"
WASHER WHIRLPOOL WTW5000DW3 "Arrived on site to diagnose washer that was not running or draining. Performed diagnostic. Unit wouldnt respond when turned on. Replaced control and tried again. Was able to get it into diag mode, but did not drain. Checked under unit and found broken wire in harness to drain pump. Unit needs new pump and harness, and possibly another control. Office to reschedule when part is available to PSP. Drained unit with shop vac. ; ordrng 1 W11255099 (LOWER HARNESS) and 1 W11417466 (CONTROL, )"
REFRIGERATOR MAYTAG MSS25C4MGZ03 "Arrived on site to replace door, after replacing, unit tested good."
COOKTOP KITCHENAID KICU569XSS "Arrived on site and inspected cooktop and sound both left elements are out/unresponsive. Will need to bring back modules, elements, and user interface to correct the issue. Need autho.; ordrng 1 W10857233 (Left module) and 1 W10885135 (Right module) and 1 WPW10396615 (Ui) and 2 WPW10396548 (Left burners)s"
DISHWASHER KITCHENAID KDTE334GPS0 "Arrived on job for complaints of no operation. Found panel unplugged, reconnected panel. Test operation. No leaks detected at time of service"
WASHER MAYTAG MVWB835DC4 Arrived to install previously ordered part. R&R the lid. Customer satisfied Job completed
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 "Arrived on site to inspect refrigerator noises. Upon further inspection, the customer provided a video of the noise and it sounded like the diffuser. I placed the unit in diagnostics and tested the diffuser and while opening it was making a loud creaking noise. I removed and replaced the diffuser and retested and the unit is operating as designed. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WFG720H0AS1 Arrived onsite for unit not igniting in bake. Upon arrival customer let me know issue was intermittent. I could not get unit to repeat issue. Opened unit to get free access to bake igniter. Found igniter slightly out of alignment. Realigned as this could be the reason for intermittent lighting. Job Completed.
DISHWASHER WHIRLPOOL KUDS30FXSS3 "Arrived on site to replace vent assembly, after replacing unit tested good.
DISHWASHER GE CDT835SSJ0SS "Arrived on site dish washer not starting found float switch stuck to filter cap. Cleaned float and filter cap . Unit is now washing normally . Leak only happens at end of cycle and on left side . Found leak was coming from vent indoor . Ordering all vent pieces .Call to set return .; ordrng 1 WD08X10092 and 1 WD12X20218 and 1 WD12X23557 and 1 WD24X20331 and 1 WD24X20586"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived onsite for dishwasher upper spray arm fallen off. Upon arrival found upper arm was just not clipped in correctly. Reclipped in and tested. Upper spray arm held tight. Job Completed.
DRYER LG WM3488HW Arrived onsite to replace parts. Parts did not correct the issue. Spoke with CS on the issue. No other issues at this time.
RANGE WHIRLPOOL WFG320M0BB2 Arrived onsite for range not heating. Upon arrival found unit igniter was not working . Replaced igniter and tested found unit operating as designed. Job Completed.
REFRIGERATOR WHIRLPOOL ET1FHTXMQ04 Arrived onsite and found unit will need thermostat to repair function. Customer can get fridge to run again by jiggling thermostat. ; ordrng 1 THERMOSTAT (NO SIGNAL)
REFRIGERATOR MAYTAG MFI2568AEB "Arrived on site for refrigerator not cooling properly. Found FC and RC not cooling properly. Found almost no frost pattern on evaporator. Checked compressor and compressor trys to run and kicks off, tested start device capacitor and start device capacitor tested good, had new start device on hand from stock, installed to test and is still trying to kick on then kicks off. Customer will need new compressor to complete repairs.
COOKTOP WHIRLPOOL WCE55US0HS01 Arrived on site for dented cooktop. I inspected the unit and work area. I found the dent in the cooktop trim. I gained access to the cooktop and replaced with new. I had the customer inspect the new cooktop. Customer approved. Job complete.
REFRIGERATOR FRIGIDAIRE FRS26R4AB5 "Arrived on site to inspect refrigerator no cool. Upon further inspection, I found both sections very warm. I pulled the unit out and tested the start device and its good. Checked ohms to the compressor and found it within range. I found the start device attempting to start the oppressor, but the compressor is failing. I advised the customer the unit would need a sealed system repair (compressor, evaporator, etc). I am ordering the compressor, evaporator, drier, access valve, CNOTE-2 HOUR JOB, CNOTE-AUTHORIZATION. Office to schedule return service upon authorization. I advised my customer that once we get authorization, the office will schedule return service, if no authorization, then their extended warranty will contact them. No water connections to unit and unit left unplugged for safety.; ordrng 1 5303918284 (evaporator) and 1 5304475102 (comperssor frz) and 1 CNOTE (2 HOUR JOB) and 1 CNOTE (AUTHORIZATION ) and 1 TJ90SJ844 (ACCESS VALVE) and 1 WP
OVEN WHIRLPOOL ANNA AN Arrived onsite and replaced dead fuse to repair oven. All checks good. Unit is now operating as designed
DISHWASHER GE GDT695SSJ0SS Arrived on site for dishwasher not operating. Tested and inspected unit and found failed latch. . Ordering needed part. Office to schedule return trip. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 WD21X10490 (latch)
DISHWASHER KITCHENAID KDTM4O4KPS0 Arrived on site for Humming - Dishwasher. Replaced previously diagnosed failed part (drain pump) with new drain pump. Ran diagnostics and drain pump was operating as designed. No rattles or humming. No leaks detected. Job completed.
OVEN WHIRLPOOL WOS51EC0AS00 Arrived on site to test unit for long preheat and cook time. Tested unit found broil element not turning on. Checked voltage from p3-1 to p11-1 and got 243v. Checked continuity from same connections and got 15.8ohms. Broil element continuity was good so took element off for inspection but everything looked good. Element was getting proper voltage but not heating. Thermal fuse and oven sensor tested good. Unit is receiving proper voltage. Needing broil element to fix issue. ; ordrng 1 WPW10260252 (elmnt-brol)
REFRIGERATOR KITCHENAID KRFC704FSS00 Arrived onsite and found unit had not been defrosted. Advised customer on defrosting and will return
DISHWASHER FRIGIDAIRE FDBB4365FC3 Arrived onsite for dishwasher thats making a weird noise. Upon inspection I found the wash motor sounded very bad and loud like a bad earring. I also found the drain pump to be very scratchy and abnormal sounding. I replaced the pump and motor. I tested the unit and it now sounds normal and not loud. No leaks were detected during time of service. Job complete.
REFRIGERATOR KITCHENAID KRFC302EPA00 "Arrived on site to diagnose refrigerator with icemaker not running. Found icemaker was frozen into a cycle and will not run / cycle. Unit needs a new icemaker as this one has failed. No cost due to being under P/L warranty. Ordering icemaker, office to reschedule when icemaker available. ; ordrng 1 W10889233 (icemaker)"
DISHWASHER JENN-AIR JDB9800CWP2 "Arrived on site , replaced UI due to marks on UI board . Ran diagnostics all checked normal . No water leaks detected at time of service. Job complete ."
REFRIGERATOR WHIRLPOOL WRS325FDAB01
RANGE WHIRLPOOL WFE550S0HZ1 "Arrived on site ,replaced inner door glass . All checks normal . Job complete ."
REFRIGERATOR FRIGIDAIRE FPBS2777RF0 Arrived on site for refrigerator not cooling. Inspected unit and work area. Found FC door not sealing. Found ice buildup in FC from door not sealing. Found FC ice maker in off position. Advised customer on user care guide for ice maker. Informed customer the basket in the freezer was not sitting correctly and not squared. Thawed out the frost and properly sat the basket. Gasket now sealing properly. Ran test cycle on ice maker and ice maker ran as designed. Call complete.
DRYER WHIRLPOOL WED6120HC0 "Arrived onsite for dryer not drying. Upon arrival tested unit and components were working but no heat. Disassembled unit and checked individual components and passed. Tested motor for suspected centrifugal switch, but passed test. Taking measurement across harness and found suspected short in wire. Reassembled unit and tested, unit was now heating. Unit is having intermittent heating issues. Will need to order main wire harness and replace along with possibly the control. Bringing back prescreened parts just in case. Office to reschedule ; ordrng 1 W11164044 (HARNESS- MAIN)"
DISHWASHER WHIRLPOOL WDT720PADM1 Arrived on site to test unit for not heating and not washing. Test unit and found ash motor not turning water so heating element turned it self off.
OVEN MAYTAG MET8820DS00 "Arrived on site for bake not working still. I inspected the unit and work area. I checked the tods, bake element, door switch, and sensor all tested good. I called for a bake and I can see the voltage to th bake element change every 10 to 15 seconds. I inspected the broil element and found a constant 240 volts during preheat. I am ordering another control to replace the faulty one. The office will reschedule.; ordrng 1 WPW10365418 (CONTROL)"
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived onsite and installed shim. Unit is now operating as designed. All checks good.
MICROWAVE WHIRLPOOL WMH31017HS6 Arrived onsite for unit not heating. Tested unit. Unit did not heat up the food. Ordered part. Office to reschedule. ; ordrng 1 W11256462 (diode)
REFRIGERATOR WHIRLPOOL WRT511SZDM00 Arrived onsite for unit not cooling/freezing properly. Called Techline. Suggested to leave a glass of water with a thermometer or some cooking oil with a thermometer for a week to keep tabs of temperature for a week. Got Sr#7728917549. No other issues at this time. Let front office know to tell there maintenance crew as well. Job complete
RANGE WHIRLPOOL WFC315S0JS0 Arrived onsite to replace control. Replaced control. Tested unit. Unit test good. No issues at this time. Job complete
REFRIGERATOR KITCHENAID KRFC604FSS00 Arrived onsite to replace parts ordered by previous tech. Replaced part. No issues at this time. Job complete
WASHER WHIRLPOOL WTW4955HW1 on site ran all cycles and all functions in manual diagnostic, still did not find any leaking, took several videos of washer not leaking. Reported to tech line. Went over correct loading procedure with customer again, job complete 7729369654"
DISHWASHER WHIRLPOOL WDT970SAHZ0 Arrived on site to test unit for no power. Test unit and found melted wire nut and wire to white wire at junction box. Cleaned wires and installed new wire nut test unit and unit test good job complete.
REFRIGERATOR KITCHENAID KRFC604FSS02 Arrived on job for complaints of temperature issues. Called tech line and CS will replace refrigerator thermistor and install temp logger to record temperature for 48 hours. ; ordrng 1 TEMPLOGGER (TEMP LOGGER ) and 1 W11318270 (THERMISTOR )
WASHER MAYTAG MVWB835DW1 Arrived on site for a washer with an inlet valve leaking when powered off. Upon further inspection we found faulty inlet valve and solenoid not closing. Removed old inlet valve and installed new one. Put unit into diagnostic mode and ran test cycle. Found no more water leaks after service. Unit working as designed. Call complete.
REFRIGERATOR WHIRLPOOL ED5LTAXVL00 "Arrived on site for no water. Tested dispenser found paddle not engaging switch,removed cover found broken pins on bracket part
WASHER WHIRLPOOL WFW6620HC0 Arrived on site to install previously diagnosed control. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR JENN-AIR JFFCC72EFP02 "Arrived on site to install previously diagnosed and ordered parts. Due to the unit not defrosting properly, I removed and replaced the evap cover with thermistor. Secured the thermistor to the suction line with foil tape/ziptie (photo) and pushed the tubing back towards the back wall. Removed and replaced the hv control. Customer had the unit pulled out into the breeze way of the home. Customer advised they would put unit back into place. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL KDTM354DSS5 Arrived on site to test unit for upper rack falling. Test unit and found left track broken. Replaced left track test unit and unit test good job complete.
REFRIGERATOR WHIRLPOOL KRFC704FPS04 Arrived onsite for previously diagnosed parts. Upon arrival replaced Orion and tested . Unit still needed GF2 the. Tested. Unit is operating as designed. Job Completed. Let customer 24 to 48 hours to cool.
RANGE WHIRLPOOL WEG745H0FS0 "Arrived on site for range improper heating issues. Checked for error codes and found none, did automatic test cycle and everything checked good. Did find issues with control that was installed. Ordering part as well as other controls in case needed. Office to schedule return trip. No gas leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10728529 (swtch-memb) and 1 W10885069 (cntrl-elec) and 1 WPW10603098 (cntrl-elec)"
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site to install previously diagnosed and ordered part. Due to the oven door gasket being torn, I removed and replaced the gasket and tested. Unit is operating as designed. No gas leaks detected during service, job completed."
REFRIGERATOR MAYTAG MSD2578VEM00 Arrived on site for LEAKING WATER FROM UNDERNEATH. NOT SURE FROM WHERE. Customer stated the ice maker stopped working. ordrng 1 AUTHOW10341320 (AUTHO inlet valve) and 1 AUTHOWPW10238100 (AUTHO valve-inlt)
REFRIGERATOR WHIRLPOOL WRB322DMBM01 Arrived on site for frost building up again . Unit had started cooling day or to prior to visit . Found left rail with small frost build up and found door could easily not sealing properly on left side . Ran diagnostics all checked normal. Ordering rails as well as control if needed . No water leaks detected at time of service.. call to set return. ; ordrng 2 WPW10120018 (RAILS )s and 1 WPW10464769 (CONTROL)
VENTHOOD KITCHENAID KVUB606DSS1 Arrived on site to replace parts for cooktop. While replacing parts noted wire position on control is reversed in connectors. Was not able to re-wire unit due to unmarked wire positions.
COMPACTOR WHIRLPOOL GC900QPPB6 Arrived on job to replace previously diagnosed parts. ; saved tckt
REFRIGERATOR WHIRLPOOL WRS555SIHZ00 "Arrived on site for icemaker issues. Tested filter housing assembly found no issues with filter housing,removed ui control,ohmed fill tube heater assembly no reading,diagnosed a defective heater on fill tube,u it will need a new freezer door. ; ordrng 1 LW11026425 (FREEZER DOOR)"
DISHWASHER KITCHENAID KDHE404DSS0 "Arrived on site for dishwasher leaking and ran all night. Inspected unit and work area. Found wire not connected to heating thermostat Performed diagnostics mode and found error F6-E4 float switch activated, F3-E1 OWI thermistor opened or shorted, F7-E1 heating circuit fault and F10- E3 drying fan. Monitored test mode and found major soap suds buildup in unit (see SD-QuickPic). Cancel test mode and added a cap full of cooking oils to disintegrate suds. Restarted diagnostics mode. Monitored operation cycle. Found water level high towards door, raised leveling feet on front. Found suds could have been caused by no heat to unit. Found all test pass n diagnosed test mode. All tested good, no water leaks detected."
VENTHOOD KITCHENAID KIRD862HSS1 "Arrived on site and inspected pop-up downdraft and found lifting arm has sheared off of guide housing, send pictures and video to DW & CS, g
MICROWAVE KENMORE 790.4960331 Arrived on site to install previously diagnosed parts. Gained access to panel assembly and uninstalled old parts and installed new parts. Tested unit and unit working as designed. Call complete.
ICE MACHINE KITCHENAID KUIA18NNJS4 "Arrived on site to inspect ice machine not making ice. Upon further inspection, I turned the unit on and it dispensed water into the reservoir then began to cycle. After a period of time, the ice formed on the evaporator and the heat gas valve came on and the ice slab dropped to the grid cutter. The cutter failed to cut the ice. I tested the ice maker and the ohms were within range. I tested voltage to the cutter and found 8V. I removed and repeal the grid cutter and retested and unit is operating as designed. No water leaks observed during service, job completed."
OVEN KITCHENAID KEMS378SSS00 Arrived on site oven not keeping temp and door issues . Ran diagnostics got stuck UI . Ran temp checks unit would heat to preheat temp but would never get over 311-313.
REFRIGERATOR KITCHENAID KSSS42QDW05 Arrived onsite to install previously diagnosed parts. I installed the FC evap fan and blade. The unit is working as designed at this time. Job complete.
DISHWASHER KITCHENAID KDTM254ESS3 "Arrived on site to diagnose dishwasher that is not powering on or running. Tested voltages at junction box. Found 120v at L1 and 120v at neutral. neutral wire should not be powered. Advised customer to contact electrician to resolve floating neutral.
REFRIGERATOR KITCHENAID KRFC302EPA00 Arrived onsite to replace part ordered as per Techline. Replaced part. No noise or issues at this time. Job complete
WASHER MAYTAG MTW6700TQ0 "Arrived on site to inspect washer error codes. Upon further inspection, I found the unit showing F1-pressure signal out of range. Placed unit in diagnostics and attempted to test. As water began to fill, the unit stopped and showed the error code again. I gained access to the main control and removed the sensor tube from the control and blew through it. The tube is clear and I could hear water in the tub bubbling from blowing through the tube. I tested the unit in manual diagnostics and the unit is operating a designed, but will need a new control. I removed and replaced the main control and retested. Unit is operating as designed. No water leaks observed during service, job completed."
DRYER WHIRLPOOL WED560LHW1
WASHER WHIRLPOOL WTW8040DW2 "Arrived on site to install previously diagnosed parts to resolve leaking valve. Installed new valve and control and retested. Unit is now working as designed. No further water leaks found.
REFRIGERATOR KITCHENAID KBFC42FTS06 Arrived onsite for refrigerator with torn gasket and wont close properly . Upon inspection I found the rear in the gasket... I replaced the gasket and re positioned door to pull in and out as designed. job complete.
MICROWAVE WHIRLPOOL WMHA9019HZ2 Arrived on site to replace door. Test unit and found unit working correctly job complete.
WASHER WHIRLPOOL GHW9150PW1 "Arrived on site to diagnose washer that was throwing an FH error. Found cold valve is not actuating and is just trickling water. Unit needs new inlet valve. . Replaced valve and retested. Verified unit is properly filling and working as designed. No water leaks found at time of service.
REFRIGERATOR KITCHENAID KRMF606ESS01 Arrived on site to diagnose a refrigerator that will intermittently lose power. Tested all parts and components and found no failures to refrigerator at this time.
COOKTOP KITCHENAID KGCC766RSS01 Arrived on site to install previous diagnosed parts. I inspected the unit and work area. I found the center burner ignitor cracked. I gained access to the orfice holder and replaced with new. I reassembled the unit and tested. The unit is now operating as designed. Job complete.
OVEN WHIRLPOOL GBS307PDS7 "Arrived on site for customer complaint of unit heating up on its own. Found broil element would come on when unit was plugged in. Found failed control board
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site to test unit for replace filter light not resetting. Found bad water filter switch. Replaced switch, tested unit, unit works good. Light and chime is no longer present. No leaks detected. Job complete."
DISHWASHER WHIRLPOOL KDTE204EPA "Arrived on site and inspected dishwasher and towel dispenser is leaking rinse aid. Replaced Dispenser and DishWasher is now correct. No water leaks from connections at time of service, job complete"
REFRIGERATOR WHIRLPOOL WRS335SDHB03
UPRIGHT / CHEST WHIRLPOOL WZF34X18DW00 "Arrived on site to inspect upright freezer temps. Upon further inspection, I tested temps in the unit and got 18 degrees on recommended settings. Due to the unit having been serviced visually by another company, I checked pressures at the compressor and found the system within range. I attempted to turn the unit off at the control and it failed. I was able to get the unit in diagnostics and tested the fans and heater and all are operating as designed. I tested the cabinet thermistor and it is within range. I am ordering the main control, evaporator motor harness and cabinet thermistor (just in case). CNOTE-AUTHORIZATION AND CNOTE-LSO OER CUSTOMER REQUEST. Office to schedule return service.; ordrng 1 CHORE (AUTHORIZATION ) and 1 CNOTE (LSO PER CUSTOMER REQUEST ) and 1 W10608692 (cover) and 1 W11244436 (harness) and 1 W11382529 (CONTROL) and 1 WPW10384183 (thermistor CABINET)"
DRYER MAYTAG MED5600TQ0 "Arrived on site for customer complaint of unit not heating, found cutoff failed, I replaced cutoff, unit tested good. Tested heating element, tested good not shorted to ground."
OVEN KITCHENAID KEBS179BSS00 "Arrived on site for dead oven . Found thermal fuse had failed . Replaced fuse . Ran diagnostics all checked normal . Did have stuck key pad error but couldnt duplicate . Blowers are working normally .
DISHWASHER WHIRLPOOL KDTE234GPS "Arrived on site to inspect dishwasher for not washing, upon inspection found the water off, when I turned the water on the water flooded in the dishwasher, replaced valve due to closing issue. Complete"
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling complaint. Found deli ui unresponsive,removed deli ui found broken wires at harness and defective ui,fresh food evaporator incased in ice and no lights. Disconnected damaged harness to deli ui lights powered on. Unit will need a new deli ui and deli door ordering fan assembly in case needed as well. Door and control unavailable unable to set return date due to no availability; ordrng 1 W10815669 (DELI DOOR) and 1 WPW10769076 (CONTROL)"
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived onsite for microwave light staying on. Upon inspection found control sending constant voltage to socket not allowing it to turn off. Will need to order and replace control. Bringing back panel just in case. Office to reschedule.; ordrng 1 W11342846 (CONTROL )
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of lights and refrigerator not working properly. The error is in the 14 v system I unplugged the deli drawer and customer will call back if issues return. Will need to replace harness if it continues.
DRYER WHIRLPOOL WED4800BQ1
REFRIGERATOR KITCHENAID KFIS29BBMS00 "Arrived on site for no cool. Found oil in drip pan in fresh food section,per service pointer W10666205 diagnosed a leak in the fresh food evaporator,replaced fresh food evaporator,compressor and filter drier vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good,checked frost pattern good unit cooling down correctly. Repair covered under autho S71233 2xL; used 1 W10917531 (EVAPORATOR ) from stock"
REFRIGERATOR KITCHENAID KBFA20ERSS00 Arrived on site to diagnose a refrigerator that is making unusual noise. Tested unit and found air damper in fresh food section grinding. Damper will need to be replaced to complete repairs..; ordrng 1 WP67003903 (control- d)
REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived onsite for refrigerator not producing ice. Upon inspection I found the water inlet to the IM had a block of ice frozen at the tray preventing water to pass through. I tested the IM and found it dead and not responding. I removed the ice maker and steamed out the inlet. I replaced the IM with new and tested the unit. The IM filled and I could see the arms move into the home position. Unit is working as designed at this time and no leaks detected during time of service. Job complete.
RANGE KITCHENAID KSGG700ESS0 Arrived on site to replace board console and membrane. Replaced all parts test unit and unit test good job complete.
OVEN WHIRLPOOL WOS51EC0HS02 "Arrived on site to inspect oven for issues with language, fixed settings and tested functions, all functions worked. Complete"
DRYER WHIRLPOOL WED9400SW0 "Arrived on site for customer complaint of unit not starting cycle, found element shorted to ground and blown thermal fuse. Spoke with Dona, she ordered the parts. ; ordrng 1 Cnote (Office to reschedule)"
MICROWAVE GE PVM9179BL1TS Arrived onsite for microwave no heat. Upon arrival found unit was not heating found diode and capacitor as well as magnetron were bad. Fuse was good. Replaced the all of the following . After part replacement. Put unit back into place and tested. Unit heated and is running as designed. Job Completed.
REFRIGERATOR KITCHENAID KRFC704FSS00 Ive been on site for refrigerator needing a previously diagnosed evaporator cover for the fresh food compartment as well as a high voltage control and a new right side fresh food door gasket. Office we need to reschedule once the availability of the part is known I also double check the door gasket as well as high voltage control parts it was sent to us to ensure that they were in fact accurate and not damaged both parts are perfect and will need to return with the door gasket as well as high voltage control once we get the new evaporator cover in.; ordrng 1 W11167902 (cover-evap)
MICROWAVE WHIRLPOOL WMH1162XVB2 Arrived on site for unit not heating and found bad magnetron. and repaired microwave by replacing magnetron. Unit is now operating as designed.
MICROWAVE JENN-AIR JMW3430DS02 Arrived onsite and found stuck button error. Ordering panel to repair. Attempted long reset. No change. ; ordrng 1 W11236885 (PANEL)
REFRIGERATOR WHIRLPOOL MFI2570FEZ06 "Arrived to inspect popping noise from the unit. Customer was concerned about hearing popping noises a few times daily. I found the noise were from the defrost of the evaporator, which is a natural controlled process.
DISHWASHER JENN-AIR JDB1255AWP0 "Arrived on site and inspected dishwasher and found no power showing on display, replaced control board and door latch and it is now operating properly. Sent one video of dishwasher running to KB/AHS, job complete"
DRYER MAYTAG MED5740TQ0 "Arrived on site for customer complaint of unit not working and loud noise when it does. Found repair kit needed to repair failed roller wheels, and timer motor failed. I replaced timer and repair kit, unit tested good."
DRYER WHIRLPOOL LER3624PQ0 Arrived onsite to inspect dryer not heating. Found the element cutoff were both defective. Removed and replaced both. Unit timer is defective and will need to be replaced. Part wasnt available at the time of appointment. Office to reschedule the appointment when timer arrives. Needs more work; O-emld tckt
DISHWASHER WHIRLPOOL WDF130PAHS1 "Arrived on site for Dishes Not Drying - Dishwasher. Placed in diagnostics and no error codes came on. Rinse aid was being utilized and was full. Customer stated the detergent dispenser didnt always open. It opened in diagnostics, but replaced in the case that it may be going out. Customer stated they typically use the one hour wash cycle. Explained that normal wash cycle with heated temp plus heated dry will give the best drying performance. No leaks detected. Job completed."
DRYER GE DCVH640EJ0WW "Arrived to inspect dryer power and heating issues. He advised the power button on the main control doesnt turn on, which WE1M827 is the main cause for unit failures. The power at the back of the unit was a constant 240/120/120.AHS notified ; ordrng 1 WE1M827 (start pause)"
WASHER WHIRLPOOL WTW8040DW2 Arrived onsite and replaced housing. Unit is now operating as designed. All checks good.
WASHER MAYTAG MVWB766FW1 Arrived on site for washing machine leaking water when not in use. Upon arrival the unit was still on and we found water dripping into tub and water build up. We gained access to the inlet valve and uninstalled then replaced the valve. Unit working as designed. Call complete.
WASHER WHIRLPOOL MVW7230HW0 Arrived to inspect washer balance issues. Found the suspension rods were defective. R&R and unit began operating as designed. Job completed
WASHER WHIRLPOOL WFW6620HW0 Arrived on site for washer not powering on and small drip when unit was in use. Power cycled unit and unit now comes on properly. Tested unit and found small drip from dispenser hose. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WFW6620HC0 Arrived onsite and found pet hair causing water channel leak in gasket. Advised customer on keeping gasket clean and on smell reduction by keeping door open. All checks good. Unit is now operating as designed.
DISHWASHER WHIRLPOOL WDT720PADM2 "Arrived on site to inspect dishwasher for not drying, upon inspection found the heater not turning on during the correct part of cycle. Ordering control and heater. Office to reschedule ; ordrng 1 W10441445 (HEATER) and 1 W10804134 (CONTROL )"
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site for a dishwasher that had a broken piece on the upper rack. Inspected unit and work area. Found adjuster will broken off the adjuster causing the rack to lean forward and to the left. Replaced both adjusters with the adjuster kit and tested unit. Unit is now working as designed. Call complete.
DISHWASHER MAYTAG MDB8959SKZ0 Arrived on site for a dishwasher thats not draining properly. Inspected unit and work area. Tested unit and found drain pump seemingly stuck. Removed drain pump and found glass shard stopping the drain impeller from running properly. Removed obstruction and tested unit. Unit is now working as designed. Call complete.
REFRIGERATOR WHIRLPOOL WRS315SDHZ02 Arrived on site to install previously diagnosed control box. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
REFRIGERATOR WHIRLPOOL ED5JHEXTB00 Arrived on Site for refrigerator needing a previously diagnosed ice maker. The selling the necessary part as able to retest and verify that the unit is now getting water to the icemaker and is harvesting as designed. I informed the customer to give it 24 hours to fill a bucket of ice call complete
WASHER MAYTAG MVW7232HW0 "Arrived onsite for a washer that is tangling the clothes and is going off balance. Inspected unit and work area. Customer advised the issue is not happening every cycle. However, they are just two people and run one load a week. Placed unit in service diagnostics and found an F0 E9 (overload pause) and F0 E5 (off balance load) error codes. I went ahead and replaced the agitator because the customer said it was grabbing clothes. I ran the unit through an auto test and the unit ran as designed. I called Techline and spoke to Scott SR# 7729372233. He advised the issue is either an issue of under loading the washer or washing mixed loads causing the off balance issue. He advised to make no repairs and to go over the user care guide with the customer. Call complete."