Local Reviews
Powered by Fluid LOCALDishwasher repair
Tom - Austin, TX
Our dish washer was not cleaning the dishes. Scott came and was excellent. The bits of food had been in the food over the holidays while we waited over Easter for our appointment. We had no problem with that. But after he left we washed and the machine still left food from the old dishes on the dishes. We are going to try again with fresh dishes later to see if the fix worked.
Great Service
Hayley - Austin, TX
Efficient and effective
Charles - Georgetown, TX
Technician was friendly, quick, and knowledgeable
Deb
Deborah - Canyon Lake, TX
Overall, a great experience. We had to wait an extra week for parts that were not needed (ordered and deemed necessary by another technician). Otherwise, everything was great....thank you!
Painfully slow and filled with errors
Leeann - Waco, TX
The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.
Excellent service.
Heming - Austin, TX
Great, clean, friendly
Thomas - Pflugerville, TX
Had a great exoerience with my warranty repair on my dishwasher.
Dryer Service
Thomas - Marble Falls, TX
Clif was knowledgeable, professional, and pleasant to work with.
On time, professional
Martin - New Braunfels, TX
Kevin was on time and efficient in his work great job!
Great Service
Angie - Kyle, TX
Excellent service
Hanumantha - Pflugerville, TX
Whirlpool dryer
Dave - Marble Falls, TX
Clif was very knowledgeable and professional. He went about his business very efficiently, wasted no time during the repair. Highly recommend him as a tech.
Maytag Washer
Neta - Austin, TX
EXCELLENT SERVICE
Dubelsa - Cedar Park, TX
The whole experience with Appliance Express was outstanding. The follow up email to confirm appointment, to the expected time of arrival, to Lou professional attitude was great.
Great service, but service charge high.
Paul - Austin, TX
Considering that I had given a correct diagnosis of the problem, I think the service charge was somewhat excessive .
Awesome Service by Kevin
Marisela - Kyle, TX
Kevin came twice to work on our washer. He was very professional and was happy to answer our questions.
Very efficient. . Great Service
Faye - Austin, TX
Works more efficiently.
Great service
Lengyel - New Braunfels, TX
I like the way this company sends texts to confirm appts. and also calls when the technician is on the way. Robert was cordial and professional.
Great job
Francis - Georgetown, TX
Joel was on time, polite, and friendly. He got the repair done very quickly. Thank you.
Excellent service!
GDIII - Austin, TX
washer repair
Jasmine - Kyle, TX
Prompt service, very polite
Beverly - Austin, TX
Kevin arrived just when he said he would. He communicated thoroughly all through the process, and finished the project quickly. I'd use this company again!
Bad repair, long wait, and expensive
Robert - Georgetown, TX
Service required was to replace a burned out heating element in a clothes dryer which was done. However, the next day when I turned on the dryer, it made a loud thumping noise which I had never heard before the repair. It sounded like the drum is out of balance. The repair man should never have left our house with the dryer in this condition. The time to get service was 5 days which borders on unacceptable.
Dishwasher rescue
Stephen - Austin, TX
My 4 year 4 month old KitchenAide dishwasher went on strike. I called Appliance Express. The call was handled professionally. We set an appt. It was Verified. The Tech called with in the assigned window. He showed up on time. The dishwasher was repaired.
great service!
SB - Austin, TX
Great Service
Randy - Round Rock, TX
Lou was very knowledgeable, tested and corrected the problem quickly and efficiently.
Wonderful Experience
Richard -
The technician
Good service/Pricey
Joyce - Austin, TX
Good
Great Service
Anthony - New Braunfels, TX
Homeowner
Brian - Liberty Hill, TX
Our tech did great! We have a working appliance!
Great Service
Esther - Pflugerville, TX
Andy was prompt, very pleasant and professional. Very informative and helpful! Thanks so much!
Timely service
Mary - Austin, TX
Great service
Paul R did a great job
Patricia - Austin, TX
Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
Excellent service!
EJames - Austin, TX
Thanks to Leo for an informative and professional service for my dishwasher. And he was very friendly.
Paul was great.
Kenneth - Austin, TX
Very thorough.
Great
Neomie - Austin, TX
An enjoyable informative technician that gave so many neat tips regarding all my appliances. Located problem in a timely manner and called even after I received notice that he was running late letting me know he had not forgotten about me. He is a true asset to your company! Very personable!
Great service
Cynthia - West Lake Hills, TX
Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.
AmAzing service!
Keri - Leander, TX
Everything was awesome!
Good service. On time. Friendly. Knowledgeable
Sam - Georgetown, TX
Compactor Fixed
Mark - Leander, TX
Technician quickly diagnosed problem, ordered parts, returned 2 days later to fix. The company is excellent at communicating and showing up when they are scheduled. The tech calls 30 minutes before he arrives which is helpful. Tech was professional and friendly.
Good service
Jo - Lorena, TX
Did a great job
Excellent service-very professional
Joe - Austin, TX
Technician very knowledgeable
Martha - Leander, TX
Great customer service
Great service !
Diana - Elgin, TX
Great device! Arrived on time!
Kristen - Liberty Hill, TX
Frig repair
Martha - Cedar Park, TX
Very positive experience
Efficent, friendly service
Donna - Hutto, TX
Repair person was punctual and quickly identified the issue. He immediately made repair. Very pleased, will use again!
Brenda
Brenda - Lakeway, TX
On time. Knowledgeable. Friendly. Fixed problem.
Great Service
Jennifer - Florence, TX
Al Rhoden came to our home on time, was incredibly courteous and professional, and fixed our issue quickly. We are very pleased with the service.
Fantastic job
Carrie - Cedar Park, TX
Awesome!
Zachary - Austin, TX
Excellent service
Verlene - Killeen, TX
yes
Watson
Wanda - Spicewood, TX
He was very professional Did a good job.
Very pleasant and professional .
Carol - Manor, TX
Galen
Galen - Houston, TX
Great Service and Awesome Staff
Joseph - Hutto, TX
I highly recommend Appliance Express. They've been to my house several times (for different repairs). Their repair staff are very professional and friendly. They also know their stuff.
Great service.
Brian - Killeen, TX
Overall great service technician
Professional service
Terry - Wimberley, TX
Luis was here on time and quickly diagnosed the appliance problem. He had it fixed in no time and provided excellent service.
Ralph
Ralph - Belton, TX
Great service
Happy problem has a resolution
Marylin - Horseshoe Bay, TX
Very good
Great Service
Gina - Round Rock, TX
Great and kind service!
Galit - Cedar Park, TX
Very good, thorough service.
Zack - Pflugerville, TX
good service
Francis - Lakeway, TX
Hopefully the problem will be solved. Need to wait a few days
Great service
DH - Spicewood, TX
Paul is always professional and quick to resolve our appliance issues.
Knowledgeable and informative
Tasha - Austin, TX
He also told me of another known issue that will likely come up in the future and how to take care of it myself.
Awesome service. thank You
Rebecca - Liberty Hill, TX
Calibrated Oven
Sharon - Dripping Springs, TX
Thanks, Brandon! You did a great job!
Knowledgeable technician. Fixed the issue quickly and completely.
David -
Luis did an excellent job!
Refrigerator Ice maker service
Deborah - Austin, TX
Great service
Excellent service.
Don - Austin, TX
Lisa
Lisa - Waco, TX
Respect to Convenience rated as below average relates to the company, not the agent. Your company only services my area twice a week, and the original scheduled time was 8-4; this wide range is highly inconvenient to customers.
Great
Marcia - Kyle, TX
Kevin was great. Unfortunately, it took a while to figure out the problem. Was without a working fridge for over 3 weeks. Would work for a day or 2 after the first 2 visits. 3 different visits from Appliance Express.
Knowledgeable andFriendly
Kristin - New Braunfels, TX
Great Job
Great service
Vernon - Austin, TX
Very thorough, great service.
Great service
Newton - Waco, TX
Quick Diagnosis
Cliff - Austin, TX
Luis was quick to diagnose the issue, fixed it immediately, and even gave me advice for other common maintenance and small issues I might encounter. Thanks!!
Good to Know
Janice - Georgetown, TX
Although my repair was not complicated Steve took his time to explain a lot of features I did not understand. I greatly appreciated it and would ask for him again.
Great Service
Bettye - Austin, TX
PRICE HIGH, SERVICE GOOD.
William - Lexington, TX
ANDY IS A VERY PROFFESIONAL SERVICE TECH AND IS VERY POLITE.
Great service, fixed problems within minutes of arriving!
William - Temple, TX
Al did a great job!
Great Experience
CF2 - Bastrop, TX
Prompt, friendly, great communication, flexible, and completed the repair quickly.
Excellent service and resolution
Walter - Austin, TX
Luis called to let us know he could come early. He assessed the situation and quickly replaced our ice maker with a new one. Great job!
Best Customer Service amazing communication
Karah - Austin, TX
very impresses! The communication was stellar. I received calls confirming my appointment and another one the day before. I also received emails for the same reason. When the technician was on his way I got a call. He had to be just about the nicest guy my husband and I have ever worked with. Honest, good communication and very genuine. Really impressed with the service your company and technician provided!
Courteous, answered questions, great service
Jenalou - Austin, TX
After much frustration with the delivery of my new dryer because of broken parts, Lou fixed the problem and ran a diagnostic. That's when he discovered that the dryer belt had not been attached. He took the machine apart, attached the belt and it worked. He also checked to make sure the power cord was properly attached and even checked the hoses on the washer to make sure they were on right and then ran a diagnostic one the washer. !0 thumbs for Lou.
Jeff
Jeffrey - Bastrop, TX
Showed up on time did a great job
Kevin was Awesome
Steve/quinton - Seguin, TX
He explained how all the different options work on our dishwasher and more. Very pleased
Awesome service
Wally - Austin, TX
Joseph was in and out and explained everything that he did clearly.
Great service!
Amy - Lakeway, TX
The technician did an amazing job he had to take apart my dryer twice just to make sure everything was perfect thank you so much for the great service.
Amazing Service
Elia - New Braunfels, TX
Kevin Bell knew exactly how to fix my dishwasher. Very happy customer
Great service
Connor - Manor, TX
Quick and easy and complete
Still not working!!
Anthony - Georgetown, TX
My refrigerator is still not working after all the waiting for this repair. It’s been 24 + hrs and fridge is hot inside!!
Tommy is professional and explains what is going on!
Linda - Horseshoe Bay, TX
door replacement
Mary Ann - Pflugerville, TX
excellent service
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
again great service
John - Waco, TX
Arthur knew exactly what to do. Came on time and fixed the issue.
Tech Evaluation
Gerald - Kempner, TX
He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.
Great Service
Charlotte - Austin, TX
Leonard Cantu was very professional and knowledgeable.
Kit
Kitty - Cedar Park, TX
Christine
"Essenburg - Copperas Cove, TX
Very good
Jo - Marble Falls, TX
Friendly service
Patricia - Austin, TX
Andy was great. Got the issue taken care of very quickly and told me several things that I didn't know about using the dishwasher.
Wonderful service!
Page - Hutto, TX
Andy was great. Knew exactly what the issue was had the parts with him and had everything wrapped up and working smoothly!
Karen Hill
Karen - Lago Vista, TX
Excellent service
Good service
James -
Well, at least it was repaired
Kim - Waco, TX
Frustrating
Great service!
Anne - Cedar Park, TX
Lou was very knowledgeable and made repairs to our Kitchen Aid oven in a timely manner. Very organized and and cleaned up everything nicely.This was a warranty repair, but we were able to get an appointment within two days of calling Appliance Express.
Great service,very professional
Phil - Austin, TX
Scott review
Blu Laundry Rentals - Austin, TX
Scott is always so good. Always on time and very efficient. I tried to give him a hug but he is all business. What a great guy.
Great Service
Roberto - Lockhart, TX
Leonardo has great customer service! Thanks Leo For Fixing Our Stove.
Arthur was very helpful & pleasant to work with during his visit.
Leslie - Waco, TX
The visit went well & Arthur explained how to get the best results while using the Whirlpool dishwasher.
Courteous and prompt
Marilyn - Seguin, TX
Service man was very courteous and completed the repairs quickly.
fast service
Nancy - New Braunfels, TX
Washer Service
Mathilde - Buda, TX
Technician called before he got here and arrived exactly on time. Was very polite and knew exactly what needed to be done. He diagnosed the problem very quickly and fixed it.
I was not there. My son was.
Steve/quinton - Seguin, TX
According to my son??? Drain hose was never connected?? However dishwasher worked first few months. So, it wasn’t that. Not sure what the problem was. But you showed up on time and fixed it and I am pleased. Thank you
Norma
Norma - Austin, TX
The technician spotted the problem immediately
Great service
Dianna - Bruceville, TX
Very professional & friendly.
Great service!
Bryan - Leander, TX
excellent experience
Bob - Georgetown, TX
1st tech diagnosed the problem and ordered warranty parts. I paid for the service in advance. The parts were not available and rescheduling was necessary. The next appointment brought the service manager and a tech with an additional part they suspected was bad based on previous experience. Both parts were replaced and they returned and leveled the refrigerator to its proper location. Service as timely and better than expected
Tommy was fabolous!
Chad - Georgetown, TX
AWESOME SERVICE
Chris - New Braunfels, TX
Excellent Service
Rose - Seguin, TX
Diego was very professional, extremely knowledgable in regards to the repair he was conducting on our washing machine. Provided us information on products to purchase to help maintain our machine. Answered any questions we had in a polite manner. He is a neat, clean and very organized individual. Wonderful Job performed and represented your company very well. Keep up the wonderful work you do!!!
good work
John - Round Rock, TX
good work
Predictably, Excellent Service
Kathleen - Austin, TX
Once again Paul helped make things right again. It is a pleasure to do business with Appliance Express.
Great Service
Frederick - Georgetown, TX
Our service technician, Tommy, completed the work on our range and dryer with speed and accuracy. He is a great representative of your company.
Great Service for refrigerator
Jo - Austin, TX
Arrived on time and did an incredible job!!!
Very communicative and quick to fix
Gisele - Leander, TX
James C has been our best repair person ever!
Very professional
Mel - Cedar Park, TX
Technician was prompt and accustomed diagnosed my unusual issue with my washer. I highly recommend him.
Great Service!
Ivania - Austin, TX
Lou is awesome! He took the time to share some things he knew about the dishwasher appliance - For instanced, I had mentioned that I didn’t like the placement of the utensil rack and he showed me an alternative way to hang it. He was very professional and courteous.
disappointed
Rikki - Waco, TX
Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.
Ice maker
Susan - Round Rock, TX
Most excellent service! Tyler was very courteous and professional. He was able to quickly diagnose and fix our ice maker.
Excellent Service
Kathernie - Austin, TX
Not all appliance services work on the particular Maytag Washer model that I have and referred me to Appliance Express. From the first contact, all interactions were pleasant. Especially like the one year guarantee.
Great service..
June - Austin, TX
The service was great. My questions were answered.
Great service!!! Warranty
Anita - Georgetown, TX
Very nice.
Whirlpool Frige Repair
Joe - Austin, TX
Had both frige and dishwasher repaired. Dishwasher was repaired the day repair person showed up, but the frige wasn't repaired until part was received 5 days later. Good thing we had a spare frige, as 5 days is a long time if you have a large family. Not to mention 25 cubic feet worth of groceries is a lot of food to store in ice chests .
Excellent Service from Paul
Andrew - Austin, TX
Great Job
Charles - Round Rock, TX
The second repair call was the charm. Tyler was very knowledgeable, explained everything fully, homed in on the problem right away and fixed it promptly. If we have any other problems we would specifically ask for him. Don't really know how to rate the cost/pricing of the service since this service call did not require a payment...so I guess in that sense it was 5 star.
Thomas Lott is a cordial, competent repairman...a positive for your company!
Jim - Horseshoe Bay, TX
Excellent work!
Joanna - Austin, TX
Great Service
Michael - Austin, TX
Timely. Nice guy. Got the job done!
very professional
David - Bastrop, TX
very pleased with his work
On Time, Knew what he was doing, Pleasant Man, Dressed nicely
Cecil - Round Rock, TX
This person is a keeper. In my view, he represents your company very well. He was on time. There is absolutely nothing to say that is wrong with Mr. Bare. I especially like the way the appointment and follow through done by your company.
Excellent
Austin - Hutto, TX
Andy was very helpful in resolving the issue with my microwave and worked with me to make sure that it got properly billed to warranty!
Great Repair Experience
Christopher - Hutto, TX
Awesome Service, very friendly, professional, and on time. We could not be happier with our repair experience. Andy was excellent and we sincerely appreciate his efforts.
Great job!!!
Audrey - Round Rock, TX
Installer was polite, helpful and quick!
Outstanding customer service
Robert - Georgetown, TX
Your company was prompt and efficient.
Lou
Becky - Leander, TX
Was awesome
Very professional, great service, got right to the problem and solving the issue on a new GE washer
Cynthia - Horseshoe Bay, TX
Very pleased
Great Job
Tiffany - Killeen, TX
My technician did a wonderful job.
Good
Elizabeth - Round Rock, TX
Ice machine
Judi - Lakeway, TX
Paul diagnosed and resolved the problem quickly. Very polite!
James
James - Round Rock, TX
Great job
First Attempt at Repair
Charles - Round Rock, TX
We had a first service call to repair a KitchenAid dishwasher door that kept popping open during the beginning of a cycle, i.e., the latch did not hold. The repair worked initially, but a few days later the door kept opening during the cycle...the light on the door kept flashing and the cycle did not continue. We had to put a device under the door handle, held by a heavy object to keep the door closed so the cycle would complete. The repair did not work and we called to set up another appointment. The rest of the survey could not accurately be completed: - Service quality was initially fine but then it did not actually fix the problem - There was no charge for the service, but the service/repair did not work. How do you rate that? - The rate with respect to convenience is irrelevant because the repair did not fix the issue. Who cares about convenience since we were inconvenienced by having to set up another appointment for another repair call. We did not have to wait too long to get a second appointment, so that was a good thing.
Great service
Shaya - Austin, TX
Great work ethic and friendly attitude.
Stephen - Georgetown, TX
Very professional and thorough service done in a timely manner.
Whirlpool warrenty
Angelia - Georgetown, TX
James was efficient and thorough. He did a great job.
Great, quick service
Abby - Georgetown, TX
Great service
Ron - Georgetown, TX
Great Service
Dave - New Braunfels, TX
The technician brought the part with him that he suspected was the problem based on the description of the problem.
service ice maker
Thomas - Georgetown, TX
Steve was impressive in his analysis of the problems.
Dan
Daniel - Georgetown, TX
Great service
Very Professional & Excellent Service
Marlene - Georgetown, TX
Quick and easy to make an appointment. Tech was on-time and very professional. Highly recommend!
Great Service
Moshin - Leander, TX
Great service. James was always on time and very professional. Great company and great employees!
Very friendly and great service!
Troy - New Braunfels, TX
Rhonda
Rhonda - Leander, TX
Lou is truly amazing! Great service! His willingness to share his knowledge and explanation of every detail was refreshing! I truly appreciate how he treated me as a first time customer.. I will recommend him to anyone!
Fast and efficient service!
Eric - Spicewood, TX
Paul quickly found and repaired the issue we where having with our refrigerator. He was very informative during the process as well.
great service!!
Ann - Granger, TX
Cost not applicable because fridge still in manufacture warranty. Andy was very well mannered, did an excellent job.
Rocky Ranch
Joanne - Canyon Lake, TX
Excellent Service, and Excellent Customer Service.
Great Service
Price - Bee Cave, TX
Fantastic Service!
Omar - Austin, TX
Lou is friendly & professional. He takes into consideration what could happen next to an appliance and thus, he goes the extra effort to replace certain parts to alleviate future work. Thanks, Lou!
He was very helpful and answered all our questions.
Jesse - New Braunfels, TX
Great
Adrian - Kyle, TX
Very good experience gentleman they did a good job on my dryer
Kimberly
Kimberly - Austin, TX
Grrat service
Great customer service ~ requested this company for warranty repair
Donna - Temple, TX
I highly recommend this company for your appliance repairs!!!
Great service
Abdul - Austin, TX
Job was completed quickly and professionally the Tec was very nice and pleasant
Great service
Stacie - Leander, TX
Becky
Becky - Fischer, TX
Great service
Lincoln - Kyle, TX
Very knowledgeable and courteous
Great service
Adrian - Round Rock, TX
NOT FIXED
Paul - Pflugerville, TX
The service people were polite and professional. HOWEVER THE FIX DID NOT CORRECT THE PROBLEM!
Initial call on new refrigerator.
Richard - Austin, TX
New installation. Had a concern about quality of water being dispensed through the front door of the refrigerator. Turned out to be a non problem.
AMAZING Customer Service
Laura - Austin, TX
Scott was amazing, great personality and made sure everything was working before he left. He made sure i was happy with the service and did not have any questions before he left. Would definitely recommend and use again!
Prompt
Michael - Belton, TX
Great Service
Kristen - Georgetown, TX
The technician was very nice and courteous. He did the job well and quickly. Showed up when they said he would.
Microwave
Leo - Georgetown, TX
Great service. Knowledgeable tech.
Great Service - Prompt - Courteous
Olga - Austin, TX
After checking out our appliance & electrical system at home, it was determined that the problem required an electrician to solve.
Excellent service and on time.
K.P. - Austin, TX
Clif Leatherwood of Appliance Express is very knowledgeable and he answered all our questions. He also give a lot of good information.
Great service
Kenny - Kingsland, TX
I was very pleased with my service call. Very professional, knowledgeable and helpful
Great Service
Ahmad - Austin, TX
Greata service
Tammie - Canyon Lake, TX
On time, friendly, fast. Luckily was a fast repair.
Friendly and Quick
Dan - Austin, TX
Diagnosed the issue immediately. Was personable and quick.
Washer Repair
Laura - Austin, TX
Joseph was great. He came out to see if there was any hope to save my Samsung washer. Unfortunately there was no saving the unit, it was too old and the main part was no long manufactured. Although there was not much to do to help me with the current issue, Joseph took the extra time to give me some amazing tips on how to keep my Whirlpool Kitchen appliances working well. I loved the quick tutorial and I feel lucky that Joseph was assigned to my repair. Thanks again.
Great Service
Charles - Georgetown, TX
Excellent service and knowledgeable service representative.
Owner
Delise - Spicewood, TX
Great service
Super nice , job done fast
Carol - Leander, TX
Super nice repair man, Job was done promptly
Alvin was great
Paula - Trenton, TX
Alvin was curtious and very professional.
Great service
Carl - Bastrop, TX
He was curious and professional, I know who I will call when I need help again
Great service
Malathesha - Austin, TX
So professional and efficient service
Katherine - Georgetown, TX
Tyler B.
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site for unit not starting. Found 120v but. Not powering on, replaced control and tested good, no leaks on site"
Al R.
OVEN WHIRLPOOL WFG515S0EB1 Arrived to inspect gas cooktop range not working. F1E1 was displayed on the control.Removed and replaced the control. Reassembled the unit and unit tested as designed.JOB COMPLETE
James C.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site and found oven rack bowed in center. Installed new rack. Job complete
Andy B.
WASHER GE GFW450SSM1WW Arrived on site for washer making loud noise. Tested and inspected unit and found motor and belt dislocated and rubbing against plastic. Reseated motor and belt. Tested unit and all operations are normal. No water leaks present at time of service.
Arthur B.
COOKTOP AMANA AER6303MFS1 Arrived onsite for customer complaint of rear element not coming on range. Found element and switches shorted. Removed and replaced switches and elements. Reassembled and tested. Both work as intended. No other issues found.
Scott M.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site , replaced drain hose and wash plate . Unit is still not hooked up to water supply . Manually tested unit all checked normal . No water leaks detected at time of service . Job complete ."
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not getting water in. Test unit and found fill valve connection was a off. Secured fill valve connection test unit and unit getting water job complete.
Wesley P.
WASHER UNKNOWN HLC1700AXW Arrived onnsite and found haier washer dryer combo with door locked and throwing fc error when cycles attempted. Ge service matters stating control not sensing motor and motor needed if tub has not cracked and leaked. Unit will need motor. ; ordrng 1 WH18X27723 (MOTOR PCB )
Luis M.
FREEZER WHIRLPOOL F20BBA Arrived on site for recall issue. Installed recall kit to defrost heater followed all instructions in kit powered unit on unit working as designed. Repair covered under rework
Wesley P.
DRYER WHIRLPOOL WED560LHW0 Arrived on site for dryer noise and found left rear roller to tick slightly because drum appears to have slight sharp imperfection. Leveled unit and corrected noise by adjusting drum. Some noise still present but within range.
Scott M.
REFRIGERATOR KITCHENAID KRSC500ESS01 "Arrived on site for frost build up and freezer light out . Found upper freezer gasket not sealing properly and light not working . Switch tested good . Replaced light ,unit is functioning properly . Ordering freezer gasket . . No water leaks detected .; ordrng 1 WPW10355585 (gasket-fip)"
Lou S.
MICROWAVE WHIRLPOOL WMH73521CS5 "arrived on site to inspect microwave start button not working. Upon further inspection, the customer advised that when they went to press start on the microwave, it would not come on and she noticed that the light would not come on when opening the door. I tested the switches and when I opened the door, the light did not come on. I removed and replaced the switches and tested the unit several times and the unit operated as designed. I advised the customer to not pull down on the door when opening and to not slam the door as it will damage the switches. Job completed."
Thomas L.
REFRIGERATOR KITCHENAID KSRS25QAAL01 Arrived on site for unit leaking water. Tested icemaker and water dispenser. All was dry. House floor was dry as well when I arrived. However the defrost drain pan was not completely installed in its location. Suspect that may have been the issue.
Lou S.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "arrived on site to install previously diagnosed and ordered part. Due to the console freezing up, I removed and replaced the console and tested. Unit operated as designed. Job completed."
Clif L.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not draining. Found broken glass obstructing drain pump from running. Removed all debris from pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Al R.
WASHER AMANA NTW4516FW3 Arrived to inspect washer not draining. Tested unit and found a defective latch and drain pump. Removed and replaced the both latch and drain pump.Reassembled the unit and unit tested as designed.Calibrated unit.JOB COMPLETE
Paul R.
DISHWASHER JENN-AIR JDB9800CWP2 Arrived onsite for the dishwasher with water remaining in the tub at the end of the cycle. I found the drain pump not running because there was a piece of glass in it (see pic). I removed the sliver of glass that was jamming the impeller and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete. Use Authorization
Al R.
WASHER GE GFW450SPM1DG Removed and replaced the below THD ordered for the repair.Job complete
Kevin B.
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and found no ice production, set refrigerator into diagnostic cycle and started test 57 and icemaker motor would not move. Disassembled upper section of refrigerator and replaced ice maker and ran test 57 again and icemaker turned properly. Ran test 45 and confirmed Icemaker filled with water. Recommended that customer discard first batch of ice. No water leaks from connections at time of service
Andy B.
DISHWASHER IKEA IDT870SAGX0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
Clif L.
DRYER MAYTAG MEDB835DW4 Arrived on site to replace user interface for dryer. Replaced part and tested unit. Found all is functioning properly at this time.
James C.
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new gear case. Tested operation and found unit working properly and all water connections dry at time of service. Job complete
Al R.
REFRIGERATOR WHIRLPOOL WRS586FLDM00 Arrived to inspect refrigerator not dispensing. Confirmed the complaint and removed and replaced the housing.Reassembled and unit tested as designed.
Kevin B.
RANGE WHIRLPOOL WFE540H0ES2 "Arrived on site and inspected range and found terminal block has failed, main harness will also be needed. Will also bring back control board to ensure repair on the next visit. Customer will need to get a new four prong power cord as well.; ordrng 1 W11134549 (MAIN HARNESS ) and 1 WPW10586737 (cntrl-elec)"
Clif L.
DRYER WHIRLPOOL WED49STBW Arrived on site to diagnose a dryer that is damaging clothing. Tested unit and found sensor bar is not fully mounted causing them to catch clothes. Remounted bars properly and tested unit. Found all is functioning properly at this time.
Tyler B.
REFRIGERATOR WHIRLPOOL WRT541SZDDM00 "Arrived on site for unit with loud fan, removed cover and found drain clogged with debris, causing ice to build up to fan. Cleared drain and ice and tested good, no,leaks on site"
Jonathan S.
WASHER WHIRLPOOL WET4027HW0 Arrived on site for washer sometimes not filling and making noises when on. Inspected unit and work area. Found water dripping from inlet valve. Performed diagnostics mode and checked fault codes. Found fault code F8-E1 long fill and F8-E3. Found faulty inlet valve. Will need to replace valve. If problem continues will need to check water pressure to unit. ; ordrng 1 W11222849 (INLET VALVE ASSEMBLY )
Tyler B.
WASHER WHIRLPOOL WFW5620HW0 "Arrived on site for unit making noise, found unit making belt screech type of noise, but unit is Direct drive, and uses no belts ordering stator and rotor; ordrng 1 CNOTE (OFFICE RS ) and 1 W11314361 (ROTOR ) and 1 W11314659 (STATOR)"
Leonardo C.
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for no power. Test unit and found black wires not connected at junction box. Secured black wires test unit and unit test good job complete no leaks present at this time.
Wesley P.
MICROWAVE WHIRLPOOL WMH53520CS5 Arrived on site and found no display and replaced control. Unit is now operating as designed.
Andy B.
WASHER GE GFW450SSM1WW Arrived on site for for washer still making loud noise. Tested and inspected unit and found issues with shocks and suspension springs. Ordering parts and will return Left unit unplugged and instructed customer not to use unit unit after repairs are made. No water leaks present at time of service.; ordrng 4 WH01X20826 (SHOCK)s and 2 WH05X10012 (SPRING )s
Joseph C.
MICROWAVE AMANA AMV2307PFS0 "Arrived on site for “noisey, sparky and burnt smelly operation” complaint. Inspected unit and found burned diode, capacitor and faulty magnetron. Removed and replaced magnetron, capacitor and diode. Tested unit. Unit is performing as designed."
Joseph C.
REFRIGERATOR KITCHENAID KRFF302ESS01 "Arrived on site for “freezer door will not close all of the way, on the left side”complaint. Inspected unit and found condensation collected on mullion and running down to freezer door gasket. This can cause all manner of hardships in the freezer compartment(icing up and causing difficulty in freezer door operation). Freed ice from door and set humidity control to on position. Lubricated freezer door slides. No leaks detected, at time of service.
Lou S.
DRYER AMANA NED4655EW1 "arrived on site to inspect dryer not drying. Upon further inspection, I opened the door and turned the unit on while holding the door switch closed and found the element working and heating. Using a dryer vent test kit, I tested the airflow in the unit and it failed three tests. I removed the vent hose in the back of the unit and the unit passed. I never heard any noises from the unit. I advised the customer of my findings and recommended they have the vents checked. No lint observed during service, job completed."
Tyler B.
OVEN WHIRLPOOL GBD307PDS5 "Arrived on site for part replacement after diag, replaced door glass, and 4 hinges .
Luis M.
REFRIGERATOR WHIRLPOOL WRS571CIHZ01 Arrived on site for damaged door. Left damaged fresh food door. Removed damaged door installed new fresh food door installed nameplate checked door seal good.
Brandon C.
REFRIGERATOR WHIRLPOOL KRFC604FSS00 "Arrived on site to replace fill tube for ice maker, after replacing unit tested good."
Luis M.
REFRIGERATOR WHIRLPOOL WRF757SDEM01 "Arrived on site for cooling issue. Found defective fresh food thermistor,prev company installed thermistor in incorrect location. Installed new harness assembly secured thermistor to correct location on suction line using foil tape and a zip tie. Found ui unresponsive during some diagnostics test found main control not powering unit back on. Installed new ui and main control powered unit on unit powered on and started cooling."
Lou S.
DRYER WHIRLPOOL WED4815EW1 "arrived on site to inspect dryer not turning off. Upon further inspection, I turned the unit dial to timed dry and immediately, I could hear the timer making a loud noise. I turned the unit on with the door open and holding the door switch closed and found the element glowing in the back of the drum and after a few minutes, the timer had not advanced. When I pulled the console to inspect the timer, I found the timer extremely hot to the touch. I removed and replaced the timer and tested on fluff air no heat for approximately five minutes and the timer advanced and then the unit stopped when the timer reached off position. No lint observed during service, job completed."
Robert J.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived to replace control found we will also need harness . Test with and without new control to see if needed. ; ordrng 1 W11170612 (HARNESS )
Lou S.
OVEN WHIRLPOOL WFC310S0ES3 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the main control, rear door latch assembly, and oven light. Tested the unit and it operated as designed. Job completed."
Joel G.
ICE MACHINE KITCHENAID KUIX505ESS1 "Arrived on site to install parts ordered by previous tech. Ran diags and all checked out fine. Sensors passed and temp reached at least 4.5 degs when compressor and condenser fan came on, hot gas came on and went above 12 degs. Ran a normal cycle and found that ice didn’t form all the way so when hot gas came on, most of it just melted. Evap plate is smooth and customer has just ran a cleaner brought when they noticed issues with it. Main board isn’t communicating with sensor and pump to give it enough time to form ice. Customer took the ice machine out herself and will put back also; ordrng 1 W10908287 (pump) and 1 W11034363 (cntrl-elec) and 1 W11126268 (harns-pump)"
Andy B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ05 Arrived on site for refrigerator with no light. Tested and inspected unit and found issues with switch. Removed failed part and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service
Steve C.
DRYER WHIRLPOOL WED5000DW2 Arrived on site for the unit is not working. Customer advised on time cycle the timer will not advance and will have to manually turn the knob to turn it off. Tested the unit and found the timer is defective. Replace the timer and tested the unit. Unit works properly and advise customer to clean the air vents every six months.
Brandon C.
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site for customer complaint of unit not working, found faulty door lock in diagnostic mode. Ordering lock.ordrng 1 WPW10443885 (door lock)"
Joseph C.
WASHER MAYTAG MHW3505FW1 "Arrived on site for “water leaking below” complaint. Inspected unit and found bellow with gaps missing from lower lip. Removed and replaced bellow. Tested unit. Unit is performing as designed. No leaks detected, at time of service."
James C.
DISHWASHER WHIRLPOOL WDT750SAHZ0 Arrived on site and tested operation. I found that the door was hitting on left side of tub and not allowing door to close. Leveled unit and tested. Unit tests good. Job complete
Kevin B.
DRYER WHIRLPOOL NED4655EW "arrived on site and found power at terminal block is incorrect L1 to ground is 120V, L2 to ground is 120V but L1 to L2 is 0 not 240. An electrician will be needed to correct power. Spoke with home owner at 512-969-8275, and recommended an electrician be contacted. No lint build up at time of service job complete"
Steve C.
REFRIGERATOR WHIRLPOOL WRF555SDHV01 Arrived on site to replace the slides on the freezer rails due to the door not closing in the freezer. Replace the slides and added adhesive on the freezer liner. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
James C.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 Arrived on site and found freezer door not shutting. I found the door gasket not making proper contact along the bottom near left side. Removed door and found a ice cream container lid had fallen down between door and lower bin causing air leak. Removed all ice and defrosted small ice build up from evaporator and tested. Unit tests good. Job complete
Brandon C.
MICROWAVE KITCHENAID KMBS104ESS02 "Arrived on site for customer complaint of rust on door, ordering door. ; ordrng 1 W11243152 (DOOR)"
Scott M.
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site replaced upper trim on door . No gas leaks detected at time of service . Job complete.
Arthur B.
DISHWASHER WHIRLPOOL WDT730PAHW0 Arrived onsite for dishwasher door falling when open. Found door friction pads warn. Removed and replaced friction pads. Reassembled. Door now stays open and does not fall as intended. No other issues found. All water connections were dry at time of service.
Robert J.
WASHER WHIRLPOOL WFW75HEFW0 Arrived on job for complaints of leaks. Found small hole in bellow. Replaced bellow and test.
Brandon C.
ICE MACHINE JENN-AIR JIM159XYCX0 "Arrived on site for customer complaint of mold, instructed customer to clean on a regular basis, unit tested good."
Arthur B.
RANGE WHIRLPOOL WFG540H0ES1 "Arrived onsite for customer complaint of gas range oven not heating properly. When arrived, customer had range preheated to 350F. Verified temperature to +/- 10F. Advised unit is within tolerance. Customer was using metal thermometer. No other issues found. No gas leaks detected at time of service."
Tyler B.
WASHER MAYTAG MVWB835DC4 "Arrived on site for unit not turning on, found console was not responding, replaced console and tested good with no leaks on site"
Paul R.
DISHWASHER KITCHENAID KUDS35FXSSA Arrived onsite for the dishwasher with the control panel not responding. I found no voltage to the machine. The unit is on a wall switch and it is on. Ms stated they turned the circuit breaker off and on and it was not tripped. I advised the customer to call an electrician. Call complete.
Joel G.
MICROWAVE WHIRLPOOL WMH31017HB0 "Arrived on site for the microwave not coming on. Found a shorted control board. Replaced and microwave still didn’t turn on. Found no voltage at the control board. 20 amp fuse is closed. Found interlock switches shorted, replaced, same issue. No VAC between Bn-wh at the brd. Ordering filter brd, mag therm and cavity therm.. ; ordrng 1 W10269232 (thermostat) and 1 W10422269 (filter) and 1 W10832024 (thrmst-fix)"
Jonathan S.
DRYER WHIRLPOOL WED9550WL1 "Arrived on site for dryer not heating. Per diagnostics and cycled dryer, found no heat. Gained access to element and fuses. Found major lint buildup and found heating element opened. Tested all other fuses. . Customer approved estimate. Removed lint buildup and failed element. Installed new element and tested unit. All tested good. Spoke with customer on air flow.
Clif L.
REFRIGERATOR GE DFE28JSKBSS Arrived on site to diagnose a refrigerator that is not producing ice. Tested unit and found indoor control board on top of the left side or received or not powering fill line water heater causing line to freeze over. Also noted air leak and ice build up around ice box door seal. Icebox door and control board will both need to be replaced to complete repairs. Icebox door does not show available and will need to be researched. Will bring both water valves with me on return visit in case needed.; ordrng 1 CNOTES (RESEARCH NEEDED FOR ICE BOX DOOR) and 1 WR55X29507 (IN DOOR CONTROL) and 1 WR78X25914 (ICE BOX DOOR)
Leonardo C.
OVEN WHIRLPOOL KSDG950ESS1 Arrived on site to replace fan. Replaced fan checked all connections and test unit and unit heating to 350 job complete. Also found white wire coming off to fan to be loose. Secured white wire and unit working correctly.
Andy B.
MICROWAVE JENN-AIR JMC2127WS00 Arrived on site to install previously diagnosed part. Upon arrival found door defective. Called CS and was instructed to order 2 doors. .; ordrng 2 W10737653 (DOOR )s
Arthur B.
WASHER SAMSUNG WA422PRHDWR/AA01 "Arrived onsite for customer complaint of top load washer getting “DC” error before spin cycle. Upon inspection, found tub bouncing irratically. Found suspension warn. P&L are follows; DC97-16350C (Damper)x4
Thomas L.
COOKTOP KITCHENAID KGCU462VSS02 Arrived on site for cooktop who’s burners would not stop sparking. The Mrs. customer and I used the cooktop boiling water etc. and could not get the unit to do anything wrong. All operations are normal.
Luis M.
REFRIGERATOR WHIRLPOOL GX5FHDVY010 "Arrived on site for water leaking. Diagnosed frozen drain will need updated drain kit. Installed updated drain kit,cleared ice from drain checked water flow,water draining correctly.
Steve C.
REFRIGERATOR WHIRLPOOL WRF993FIFM00 Arrived on site to replace the evaporator cover due to excess of frost buildup in the refrigerator cover evaporator. Replace the evaporator cover and advise customer to wait 24 hours for the unit to start cooling and freezing. All water connections were dry at the time of service. Job complete.
Joel G.
REFRIGERATOR WHIRLPOOL WRF535SWHZ00 Arrived on site to install part ordered by previous tech. Verified operation and verified no water leaks at time of svc call. No water hooked up to unit.
Wesley P.
OVEN WHIRLPOOL WOD97EC0HZ00 Arrived on site and found unit operating with timer issue. Replaced unit UI control touch panel. All checks good. Unit is now operating as designed.
Lou S.
DISHWASHER GE GDF630PSMOSS "arrived on site to install previously diagnosed and ordered part. I removed and replaced the door latch and tested and the unit still does not start. When pressing the start button it only beeps. I tried to cancel the cycle by pressing and holding the start button and it only beeps. I am ordering the UI panel and main control. Due to not being able to find a parts diagram or tech sheet, office will need to schedule return service. No water leaks observed during service.; ordrng 1 WD21X24804 (MACHINE CONTROL) and 1 WD21X24823 (CONFIGURED UI CONTROL) and 1 WD34X24466 (PANEL CONTROL ASM SS)"
Al R.
WASHER WHIRLPOOL WTW8500DC4 Arrived to inspect washer noise during spin cycle.Diagnostic tested the unit and discovered the drain hose has a syphoning boot on it. I removed the boot and now unit works as designed.
Luis M.
REFRIGERATOR WHIRLPOOL KRFC604FSS01 "Arrived on site for faulty controls. Installed new main control and ui control powered u it on ran diagnostics all test passed unit powered on. Checked freezer door seal good,gasket sealing correctly around cabinet."
Wesley P.
DRYER WHIRLPOOL WED75HEFW1 Arrived onnsite and repaired no heat dryer by checking breaker and finding faulty breaker not connecting for proper voltage. Temporarily corrected and advised that an electrician will be needed in future
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for noise issue. Ran diagnostics tested freezer and fresh food fan good no odd noise. Ran test 5 for compressor ramp up and ramp down no odd noise. Ran test 4. All of test 4 passed no odd noise.
Lou S.
DISHWASHER SAMSUNG DW80H9930US "arrived on site to inspect dishwasher error code. Found the unit unplugged, so I plugged it back in and turned the unit on and allowed it to operate for approximately 30 minutes and found no error codes ad no leaks. The customer advised that the unit was showing error code LE (leaking). I attempted to remove the unit from its place and found that the space was too tight and there is a piece of wood used to mount the unit to the counter top that will need to be removed before I can proceed. I advised the customer of this and asked that they have it removed and call us back so I can come and service the unit. No water leaks observed during service, job completed."
Andy B.
RANGE KITCHENAID KSGG700ESS0 Arrived on site for range control panel malfunction. Tested and inspected unit and found issues with control panel. Ordering and will need authorization. Office to schedule. No gas leaks present at time of service.; ordrng 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10547096 (PANEL CONTROL ) and 1 W10814133 (BEZEL-KNOB )
Scott M.
WASHER WHIRLPOOL MHW8200FW0 Arrived on site for wet clothes at end of cycle . Ran diagnostics no error codes . Checked wl switch all checked normal . Went over soap and loads with customer and she is loading accordingly and proper soap. Didn’t detected any unbalanced load during diagnostics . Replaced ACU according to service pointer . Ran diagnostics and unit tested normal . No water leaks detected at time of service . Job complete .
Paul R.
DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for the dishwasher leaking from underneath. I found the tub leaking at the rear on a seam. Need to replace the tub to complete service. Ordering c-notes & WPW10681506 TUB-DISHWR.; ordrng 1 C-NOTES (OFFICE NEEDS TO SCHEDULE THE RETURN VISIT.) and 1 WPW10681506 (TUB-DISHWR)
James C.
WASHER WHIRLPOOL WTW7340XW2 "Arrived on site and tested operation. I found the bearings have failed and the suspension is fatigued as well. Unit will need new bearing kit installed and new suspension to repair. Repair will require 2 hours to complete; ordrng 1 CNOTE (AUTHO) and 1 CNOTE (2 HOURS) and 1 W10247710 (washer,suspension)"
Paul R.
WASHER WHIRLPOOL MVWB850YG0 Arrived onsite for the washer that’s noisy in the spin cycle. I tested the washer in manual spin and found the bearing making the noise. A bearing kit will need to be installed to complete repairs. I installed a bearing kit and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete.
Brandon C.
REFRIGERATOR WHIRLPOOL WRX735SDBM00 "Arrived on site for customer complaint of unit not making ice, I found faulty ice maker, I replaced ice maker, unit tested good."
Wesley P.
DISHWASHER KITCHENAID KDTM404ESS3 "Arrived on site and found unit large bottom spinner had popped off and melted. Unit was cleaned and still being run. Ordering correct spinner to repair, and returning with element just in case. ; ordrng 1 W10860176 (arm-spray)"
Scott M.
WASHER WHIRLPOOL WTW4955HW1 "Arrived on site for leaking washer . Checked all connections and hoses , all dry . Ran diagnostic got 7-1 ,2-1,0-5 errors . Ran wash cycle and all checked normal , no leaks detected . Fill tub manually 3/4 of the way, and drained . All hoses and connections were dry . Could not duplicate leaks or flooding at time of service . Job complete."
Thomas L.
WASHER WHIRLPOOL WTW5000DW1 Arrived-on site for-unit that was not starting for customer. Found the start button was not always engaging start up. Replaced and calibrated control. Operations are now normal. All water connections are dry.
Andy B.
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for range bottom drawer hard to open. Tested and inspected unit and found drawer glide improperly installed. Removed and reinstalled properly. Tested unit and all operations are normal.
Tyler B.
DRYER MAYTAG MEDC465HW0 "Arrived on site for unit not spinning , found fuse blown, replaced and tested good, advised customer to get vent cleaned."
James C.
DRYER MAYTAG MEDX655DW1 Arrived on site and tested operation. Customer stated the unit would run for 10-15 minutes then cut off and take up to 2 hours before they could restart the cycle. Ran unit to test operation and found that after 20 minutes with a load and on no heat the motor began making a loud grinding noise then stopped. Unit will need new motor to repair. I will also order the blower due to it being seized to motor shaft; ordrng 1 279827 (motor) and 1 WP694089 (wheel)
Leonardo C.
MICROWAVE WHIRLPOOL WMH31017FS Arrived on site to test unit for light not turning off. Test unit and found bad board. Replaced board test unit and unit test good light turning on and off.
Scott M.
DISHWASHER KITCHENAID KDTE104DWH0 Arrived on site for poor washing . Found weak wash motor . Ran diagnostics no error codes . Replaced sump and motor ran diagnostics all checked normal . Nonwater leaks detected at time of service . Job complete .
Robert J.
REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on job for complaints of no ice found deli drawer and control wet and corrosion will need to replace drawer and control. Left control unplugged. Office to schedule when door is in.; ordrng 1 W10815674 (dor-fip ss) and 1 WPW10677119 (cntrl-elec)
Leonardo C.
RANGE KITCHENAID KFGG500ESS2 Arrived on site to replace valve. Replaced valve and found unit working but ignitor not igniting all the time. Replaced dis board test unit and unit test good unit heating to 350. Test light switch and found gray wire was not connected to light switch. Secured connection and test unit and unit test good.
Joel G.
OVEN MAYTAG MER8700DS1 "Arrived on site for oven not reaching temp. Found an open bake element, replaced and verified temps. Verified operation."
Luis M.
REFRIGERATOR KITCHENAID KRFF302EBS00 Arrived on site for shelf issues. Found crisper shelf missing support bracket ordering new support bracket. ; ordrng 1 WP12227303WD (BRACE)
Arthur B.
REFRIGERATOR WHIRLPOOL WRT311FZDM00 "Arrived onsite for customer complaint of water puddling on top shelf of RC section on top mount refrigerator. Upon inspection, it was found small amount of moisture. Advised customer was excess from defrosting drain channel from prior tech. No other issues found. All water connections were dry at time of service."
Arthur B.
REFRIGERATOR GE GSE26HSECHSS Arrived onsite for customer complaint of SxS refrigerator not making ice nor dispensing ice. Removed bucket and found auger broken inside bucket. Also found icemaker make ice as intended. Ordering ice bucket. R/S for Friday 4/26. All water connections were dry at time of service.; ordrng 1 WR17X12138 (bucket & auger asm)
Joel G.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer not heating. Found open hi limit thermostat. Replaced and verified proper cycling temps. Informed customer to get venting system cleaned before using dryer and informed them of regular venting cleaning and fire hazards.
Leonardo C.
TRASH COMPACTOR JENN-AIR TC707S3 Arrived on site to test unit for unit not working. Test unit and found power switch spring had come of track not allowing the power switch to make contact. Secured spring test unit and unit test good.
Brandon C.
WASHER MAYTAG MAH7500AWW "Arrived on site for customer complaint of unit not filling with water properly, found faulty water valve, I replaced valve, unit tested good.
Robert J.
DISHWASHER MAYTAG MDB8959SAB0 Arrived on job for complaints of buttons not working. Found the console will need to be replaced. . After replacement test operation. No leaks detected at time of service
Al R.
WASHER MAYTAG MVWB835DC4 Arrived to inspect washer not draining. Confirmed the complaint and removed and replaced the drain pump and control.Reassembled and tested the unit and unit tested as designed.JOB COMPLETE
Lou S.
REFRIGERATOR AMANA AFF2534FEW "Arrived on site to inspect refrigerator making humming noise. Upon further inspection, I placed the unit in diagnostics and tested the fans and all sounded good except for the damper. When testing the damper, when it opened it make a loud rattling noise and the customer identified the noise.. I am ordering the damper and. Scheduled return service No water leaks observed during service.; ordrng 1 WPW10196393 (damper control assy)"
Brandon C.
REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived on site for customer complaint of unit leaking, found defrost drain line was clogged, as well as signs of door being open while unit was running. I instructed customer to defrost unit. Tested good."
Scott M.
DRYER AMANA NED4655EW1 "Arrived on site for not drying , taking multi cycles to dry and lint building up on clothes .Unit is heating up properly ran air flow test and found massive air flow restriction . Recommended to had customer contact apt office to get vents cleaned out . No lint build up at time at service . Job complete ."
Lou S.
DRYER MAYTAG MEDB855DC4 "arrived on site to inspect dryer door not closing. Upon further inspection, I found that the door catch was broken. I removed and replaced the catch and tested the door and it closes/latches as designed. No lint observed during service, job completed."
Luis M.
REFRIGERATOR WHIRLPOOL WRF767SDEM01 "Arrived on site for fresh food evaporator incased in ice. Customer defrosted unit replaced defective defrost thermistor,secured thermistor to correct location on suction line using foil tape and a zip tie. Secured cover with 4 screws powered unit on checked air flow good
Andy B.
DISHWASHER WHIRLPOOL WDF330PAHS3 Arrived on site for dishwasher not drying properly. Checked for error codes and found none. Tested and inspected unit and found all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service.
Arthur B.
FREEZER GE GFE28HSHGSS Arrived onsite to install FC icemaker from prior tech’s diagnosis. Removed an replaced icemaker. Reassembled. Icemaker called for water immediately. No other issues found. All water connections were dry at time of service.
Clif L.
DRYER WHIRLPOOL WED8620HW0 Arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found Motor vibrating abnormally. Install damper pad on motor mounting assembly and tested unit. Found all is functioning properly at this time.
Kevin B.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced fresh food thermistor harness diagnosed on previous visit, refrigerator has started cooling requested that customer monitor refrigerator for correct operation. No water leaks from connections at time of service, job complete"
James C.
WASHER WHIRLPOOL WTW7040DW0 Arrived on site and tested operation. I found hot water valve stuck open allowing water to slowly run into unit when not in use. I found both supply valves to be leaking and instructed customer of issue. Installed new valve from housing and tested for leaks. Unit tests good. Job complete. Water valves at wall are turned off due to them leaking.
James C.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site and tested operation. I found a loud humm from high voltage system and no operation from magnetron. Uninstalled unit and tested components and found that mag has failed. Installed new mag cap and diode and tested operation. Unit working properly. Job complete
Steve C.
WASHER WHIRLPOOL WTW4816FW1 "Arrived on site for the unit is not working properly. Tested the unit in diagnostics and received error codes F8e3 overflow,and F7e5 shifter.
Clif L.
DRYER MAYTAG MGDB835DW4 arrived on site to diagnose a dryer that is making unusual noise. Tested unit and found rollers for unit worn out. Replaced for rollers and idler pulley as they come as a set. Tested unit and found all is functioning properly at this time
Thomas L.
REFRIGERATOR GE ZFSB23DXCSS Removed and replaced failed compressor inverter. Compressor now started and can hear for refrigerant flowing. Customer will need to allow ample time for unit to reach normal operating temperatures
Thomas L.
RANGE KITCHENAID KGCU462VSS02 arrived on site for two burners not igniting. It turns out that the real complaint is the unit was shipped without 2 drip pans part number W10250473. Instructed customer missing parts must go through homebuilder. Our office will contact home builders office to inform them of situation.Fred.
Paul R.
MICROWAVE KITCHENAID KBHS109BSS00 "Arrived onsite for the microwave that was giving an F2E1 error message. I found the panel displaying the F2E1 error. I found none of the buttons responding on the panel, it would just beep when a button was pressed. I did a power reset to the microwave, erased the error codes, and tested the unit. The unit is working as designed. Call complete."
Andy B.
WASHER MAYTAG MVWX655DW1 "Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and now only agitator works and agitator alone spins in spin cycle. Needs cam assembly, control and suspension rods. Authorization needed. Office to schedule. No water leaks present at time of service.; ordrng 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 SEENOTE (AUTHORIZATION NEEDED ) and 1 W10721967 (CAM ASSEMBLY ) and 1 W10902814 (WASH PLATE ) and 1 W10913953 (ACTUATOR ) and 1 W11116592 (CONTROL )"
Robert J.
RANGE KITCHENAID KSGG700ESS1 Arrived on job for complaints of left front burner not working. Found the spark model not working on one outlet. Replaced model and test.
Kevin B.
COOKTOP WHIRLPOOL G7CE3034XS00 "Arrived on site and found right front switch has failed, replaced switch and connector end. Element is now operating properly. Job complete."
Jonathan S.
DISHWASHER KITCHENAID KDTE204DSS0 "Arrived on site for dishwasher not powering on. Performed diagnostics and tested voltage to junction box. Tested voltage to control and found within range. Disconnected UI and tested control. Found failed control. Removed failed control and installed. Found same results. Unplugged UI and no response from control. Tested loads on door switch, drain pump, wash motor and OWI. All within range. Removed UI and installed new for testing, same results. Will need to replace control and plug each component up individual to found failure. Requesting to return with 2 controls Incase one fails. Office to schedule appointment when ETA is available.; ordrng 1 SEENOTE (SCH APT) and 2 W10866116 (CONTROL)s"
Al R.
DISHWASHER JENN-AIR JDB9800CWX2 Arrived to inspect dishwasher not working.Confirmed the complaint and removed and replaced the panel control.Reassembled the unit and unit tested as designed.All water lines were dry at the time of service
Kevin B.
ICE MACHINE WHIRLPOOL KUIX305ESS1 " Arrived on site for no ice production found water level sensor harness isn’t making a good connection. Replaced recirculating pump, After correcting it is operating properly, no further repair is needed, no water leaks detected at time of service, job complete."
Paul R.
WASHER WHIRLPOOL MHW5500FC1 Arrived onsite for the washer leaking again. I found the hot water fill hose leaking at the fill valve. I tried flipping the hose washer but it still leaks thru the hose nipple (see pic). The hose is defective and needs to be replaced. I explained to the customer that the machine is not leaking and advised the customer to call the installer to get the hose changed. Call complete.
Andy B.
REFRIGERATOR WHIRLPOOL WRS325SDHBO1 "Arrived on site for refrigerator slow ice production and only making crushed ice. Tested and inspected unit and found ice not being able to produce due to being jammed with ice cube, and ice only dispensing crushed ice due to failed ice container. Cleared jammed ice and removed failed ice container and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service."
Luis M.
FREEZER KITCHENAID KBSD602ESS00 Arrived on site for rust and ice build up in freezer. Opened freezer door found ice forming and rust on roof of freezer. Diagnosed air leaking between plastic outside liner and where metal liner meet inside freezer. Pushed on plastic liner rust water leaking from inside liner. Called tech support per tech support air leak in liner and not repairable. Customer to contact customer service filE
Thomas L.
MICROWAVE WHIRLPOOL WMH32519HZ1 Arrived on site for light flickering during operation. Found that the secondary switch was beginning to fail. Removed and replaced interlocks. All operations are normal.
Tyler B.
WASHER WHIRLPOOL WTW8200YW0 "Arrived on site for unit giving f-51 error, ran unit and found excessive noise from bearing in unit, also found motor position sensor has failed, also found unit filling slowly and would need valves.
Steve C.
BUILT IN COFFEE JENN-AIR JBC7624BS00 Arrived on site for the unit is not making coffee. Tested the unit and the unit will display adjust fine coffee And nothing will come out. Called Whirlpool Andy And advice to replace the infusion and heater. Will also order the grinder due to the display error. Office will need to reschedule the customer due to xpart.; ordrng 1 W10661793 (heater) and 1 W10661796 (grinder) and 1 W10661810 (infusion)
Kevin B.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived on site and replaced evaporator fan/harness recommended for fresh food evaporator frosting over. Refrigerator will take 18 to 24 hours to cool down properly. No water leaks from connections at time of service, job complete."
Brandon C.
WASHER WHIRLPOOL WTW8500DC5 "Arrived on site for customer com paint chip on cabinet, ordering cabinet. ; ordrng 1 CNOTE (OFFICE TO RESCHEDULE ) and 1 CNOTE (2 HOUR JOB) and 1 W10677266 (cabinet)"
Leonardo C.
OVEN KITCHENAID KOSE500ESS02 Arrived on site to test unit for unit not heating to temp. Test unit and found unit temp off set unit to 350 and unit only getting to 308. Replaced sensor test unit by heating to 350 and unit getting to 354 job complete. Showed customer how to do a calibration if needed.
Al R.
DRYER MAYTAG MEDB765FW0 "Arrived to inspect dryer F4E1 error code.Customer stated they recently had a power outage in the area, that’s when the dryer gave the errors code.I checked all components of the unit and unit tested as designed.CODE CLEARED JOB COMPLETE"
Jonathan S.
WASHER WHIRLPOOL WTW4855HW0 "Arrived on site for washer making noises when in spin cycle. Customer stated that is sounded like coins in washer,. Performed diagnostics mode and ran manual spin mode, no abnormal sounds. Disassembled unit to gain access to tub. Found objects under wash basket (see SD-QuickPic). Assembled unit and tested. All tested good, no water leaks present."
Leonardo C.
RANGE WHIRLPOOL WFE505W0HS1 Arrived on site to replace glass door. Replaced glass test unit and unit test good no damaged found on new glass door.
Joseph C.
OVEN WHIRLPOOL WFG320M0BS3 "Arrived on site for “light bulb not coming on” complaint. Inspected unit and found internal bulb blown. Removed and replaced bulb.
Kevin B.
WASHER MAYTAG MVWX655DW1 Arrived on site and set washer into diagnostic cycle and found during agitation and spin wash plate is moving properly but tub is not. Removed wash plate and inspected tub and found hub is broken. Replaced hub and wash plate and washer is now operating correctly. No water leaks detected at time of service
Wesley P.
WASHER WHIRLPOOL WGT3300XQ2 Arrived on site and quoted for gearcase overhaul. Customer declined offer and no concession available per CS.
Thomas L.
REFRIGERATOR WHIRLPOOL WRF989SDAM00 Arrived on site for water building up in the floor of the fresh food section under the pantry drawer. I poured water in the drain pan and it did not drain from the fresh food section drain to the pan by the compressor. Inspected drain line at compressor and found it was plugged. This plug caused the fresh food section water to back up and it also caused the fresh food section drain line to freeze. This drain line is the wall and will need to be manually defrosted.
Joseph C.
REFRIGERATOR MAYTAG MFI2570FEZ06 "Arrived on site for “fresh foods area has foods freezing in it” complaint. Inspected unit and found rc thermistor failing. Removed and replaced icemaker harness. Manually force icemaker fill. Unit is performing as designed. No leaks detected, at time of service."
Paul R.
WASHER MAYTAG MHW6000XW2 Arrived onsite for the washer with water leaking in the tub. I found the fill valve weeping. I replaced the fill valve and tested the machine. The unit is working as designed and there were no water leaks present at the time of service. Call complete.
Arthur B.
WASHER MAYTAG MVWB765FW0 Arrived onsite for customer complaint of top load washer leaking from bottom. Tested unit and found drain tube in house backed up. Advised to have house drain snaked out. No other issues found. All water connections were dry at time of service.
Steve C.
WASHER MAYTAG MVWB765FW0 "Arrived on site for the unit is not working properly. Customer advised that the unit goes off balance and gives a LF error code. Tested the unit In diagnostics and received error codes F8e1 long fill, and F0e3 off balance. Found the dispenser tray is rusted on the left side and cause clothes to stain. The unit will need a new suspension, valve housing, and tray. Office will need to reschedule the customer due to unable to get any Internet service at their house.; ordrng 1 W10919352 (drawer) and 1 W11172234 (HOUSING)"
Joseph C.
MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived on site for “dented microwave door” complaint. Inspected unit and found small dent on microwave door. Removed and replaced microwave door
Tyler B.
WASHER WHIRLPOOL WFW85HEFC1 "Arrived on site for unit door locked, found units drain clean found wl sensor gold, replaced door latch and tested good, no leaks on site"
Brandon C.
REFRIGERATOR KITCHENAID KSC24C8EYY02 "Arrived on site for customer complaint of unit leaking, found clog in drain line, I removed the clog, unit tested good
Jonathan S.
DISHWASHER WHIRLPOOL DU800CWDB5 "Arrived on site for dishwasher not powering on. Per diagnostics and tested voltage going to timer control. Found 120 volts. Gained access to timer and found connector had melted to timer. Inspected sump and found signs of water leaking at sump housing. Found harness connector to motor had burnt as well , possibly causing timer failure. Unit was manufactured during 1997 and 98. Sump may not fit tub due to age of unit. Will return with wire harness, timer, sump and motor. Office to schedule appointment when ETA is available.; ordrng 1 3378766 (WIRE HARNESS ) and 1 SEENOTEANDSTICKYNOTE (SCH APT RETURN RECOMMEND TO REPLACE UNIT) and 1 WIREHARNESSTOMOTOR (HARNESS AT MOTOR ) and 1 WP3369011 (SUMP HOUSING ) and 1 WP8283457 (MOTOR ) and 1 WP8535365 (TIMER)"
Steve C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for the unit has frost buildup in the freezer and ice will not dispense. Found the ice will not dispense from the door and also there Is frost buildup in the top section only. Found the unit will need a new ice chute and the auger. All water connections were dry at the time of service.; ordrng 1 W11098702 (door-ice) and 1 W11202789 (AUGER)
Joel G.
WASHER WHIRLPOOL CAE2745FQ0 Front panel is damaged. Office will need to reschedule with customer once part is received. Washer isn’t hooked up.; ordrng 1 W11112256 (panel)
Paul R.
DISHWASHER WHIRLPOOL KUDP01ILBS3 Arrived onsite to replace the previous diagnosed parts. I replaced the pump and motor. I tested the unit and it is working as designed. There were no water leaks present at the time of service.
Clif L.
OVEN WHIRLPOOL WOD51EC0AS03 Arrived on site to diagnose an oven that is not cooking at proper temperatures. Tested unit and found upper oven to low and lower oven to low as well. Contacted builder and had repair cost approved. Set calibration settings to account for temperature offset. Tested unit and found all is functioning properly at this time. Office to collect balance for repair from card on file.Svc/Lbr (179.99+tax)
Al R.
WASHER WHIRLPOOL WFW6620HW0 "Arrived to inspect washer with NO power and out of balance.Attempted to start the unit and unit did not respond to my touch.Second attempt the unit powered up and began operating.Service tested the unit and unit tested as designed.I stood by and waited a full 25 minutes for customer to wash a load of towels and paid special attention to the final 3-4 minutes while the unit was in final high speed spin. The customer had a video of the last 3 minutes where the washed was shaking “horribly”. I never saw the unit preform any other than designed.I checked the tub, counter weights, blow tube, control for defective parts and found NONE.Shocks were in tact and door latch was fully operational at the time of service.All water lines were dry at the time of service.JOB COMPLETE"
Clif L.
REFRIGERATOR WHIRLPOOL WRF540CWHZ00 Arrived on site to diagnose a refrigerator that is not cooling. Tested unit and found start relay for compressor shorted out. Replaced relay and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
Jonathan S.
REFRIGERATOR ELECTROLUX FRT21G4W1 Customer thought that unit had a filter. Wants to cancel. Spoke with service manger (CS). Cancel ticket
Leonardo C.
UNKNOWN UNKNOWN 1.23E+12 Oil change
Robert J.
WASHER WHIRLPOOL WFW5620HW Samsung washer in home
Robert J.
OVEN KITCHENAID KOSE500ESS02 Arrived on job for complaints of no heat. Found the TOD open. ; ordrng 1 WP4449751 (thrmst-fix)
Brandon C.
WASHER WHIRLPOOL WTW4855HW1 "Arrived on site for customer complaint of agitator being loose, found bolt had come loose, I added locktite to bolt and tightened, unit tested good."
Jonathan S.
RANGE FRIGIDAIRE FFGH3054US "Arrived on site for oven mounting bracket not installed and making noise when cooling fan turns on. Found cooling making humming noise. (Gained access to cooling fan and found not mounted correctly, not allowing fan to turn freely. Corrected fan and tested unit). From vibration sound from frame. Adjusted back panel and tested. Leveled unit. All tested good."
Steve C.
REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site for the unit is making a vibration noise. Customer has a video where the unit is making a vibration noise. Tested the unit and found the vibration noise will go away if you push on the door. Found the copper lines are hitting the bottom panel near the compressor. Use the sealer pads to put around the copper. Tested the unit and the unit is working properly. All water connections were dry at the time of service.
Arthur B.
RANGE FRIGIDAIRE FFEF3016TSC Arrived onsite for customer complaint of door oven door handle broken. Confirmed issues. Ordering handle and screws. ordrng 2 316433303 (screw)s and 1 5304520635 (HANDLE BLK)
Steve C.
RANGE WHIRLPOOL AGR5330BAB3 Arrived on site for the unit oven will not ignite. Remove the back panel and found unit is infested with roaches and it damaged the control board. Advise the customer that work or will not cover any parts or labor. Customer advised that they will be contacting the supplier. No gas leak present.
Andy B.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for dryer making loud noise. Tested and inspected unit and found failed blower wheel. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
Luis M.
REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for damaged parts found damaged Left side door,freezer door,nameplate,right side deli glide and middle freezer drawer wheel. Ordering all parts to correct damaged issues. ; ordrng 1 W10248555 (ROLLER) and 1 W10643690 (AXEL) and 2 W10737605 (SCREW)s and 3 W10737730 (RIVET)s and 1 W10815695 (DOOR L SS) and 1 W10815701 (FREEZER DOOR) and 1 W10847525 (SLIDE) and 1 W10847589 (CNOTE GREY ADAPTER) and 1 W10909682 (NAMEPLATE)"
Andy B.
WASHER WHIRLPOOL WTW4616FW2 "Arrived on site for washer not completing cycles. Tested and inspected unit and found failed control, capacitor and actuator. Removed failed parts and replaced with new. Tested unit and all operations are normal. Spoke with customer on use and care and practice for best performance. No water leaks present at time of service."
Kevin B.
WASHER MAYTAG MHW3505FW0 "Arrived on site and found door is sagging, will need to replace hinge and bracket will bring back any plastic that might break during repair. No water leaks detected at time of service ; ordrng 1 W10626041 (handle) and 1 W10839743 (bracket) and 1 W11316776 (DOOR INNER) and 4 WPW10208398 (cap)s and 1 WPW10208415 (door hinge) and 1 WPW10424239 (door-outer)"
Brandon C.
RANGE GE PT7050SF8SS "Arrived on site for customer complaint of oven being to hot, found unit was off by 10 degrees, I calibrated oven, instructed customer on how to calibrate, unit tested good.
Lou S.
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "arrived on site to inspect ice maker not working. Upon further inspection, I found the ice bin full of ice. Iced that it was making ice just fine, they just couldn’t get any out of it. I checked the ice dispenser motor and found it not operating. Also, the FC LED was not working. I checked the fc door switch and found it not completely connected. Once I reconnected it, the motor came on. The customer agreed to the repair and I notified the office of the agreement and quote. No water leaks observed during serviceOrdering the FC LED, CNOTE-LSO, ; ordrng 1 CNOTE (LSO) and 1 CNOTE (OFFICE TO CHARGE CC ON FILE) and 1 WPW10515057 (light)"
Tyler B.
REFRIGERATOR FRIGIDAIRE LFSS2612TE "Arrived on site for noisy unit, found ic maker jammed making knocking noise, replaced ice maker and tested good, no leaks on site"
Steve C.
WASHER MAYTAG MLG2000AWW Arrived on site for the unit cuts off when the selector switch is on hot in the wash cycle. Tested the unit and found the water temperature switch is defective. Also found the shocks on the unit are weak. Found the parts are discontinued and no longer available. Customer only paid for the service fee.
Tyler B.
REFRIGERATOR WHIRLPOOL WRF555SDFZ08 "Arrived on site for unit door French flap not closing, when door opened, was able to removed and reset back on to mounts and tested good, no leaks on site"
Tyler B.
WASHER MAYTAG MVWC565FW2 Arrived on site for unit not started my found latch faulty replaced latch and supplied latch was defective or used. Unit will need latch to complete. No leaks on site; ordrng 1 W11307244 (LATCH)
Steve C.
DRYER WHIRLPOOL WED4815EW1 Arrived on site for the unit will not turn on. Found the thermal fuse has no continuity. Replace the thermal fuse and tested unit. Unit is still not working. Replace the timer and the push to start button and the unit is working properly. Advice password to clean air vents every six months.
Steve C.
WASHER WHIRLPOOL MVWB755DW0 Arrived on site for the unit is making noise. Customer advised the noise will happen right away. Customer also advise that the unit is making a bird chirping noise. Found the unit will need a new gear case and a new inner basket due to noise. Advise customer that the parts are covered under the extended warranty manufacture and quoted the customer for labor $269.99 plus tax. Customer only paid for the service fee on the first visit. Advise customer the office will be contacting them to reschedule.; ordrng 1 W10811957 (spin basket)
Al R.
REFRIGERATOR KITCHENAID KRFF707ESS01 "Arrived to inspect refrigerator not cooling. Confirmed the complaint and and removed the drawers in the FF section and observed a huge block of ice behind the drawers. I ordered the UI, High voltage control and will return with the harness.Customer signed the refrigerator defrost waiver on this appointment.Customer rescheduled for Friday 4/26/19 . OFFICE TO CALL 24 hours beforehand so customer can began defrosting the unit.W11089931 UI panelW10843055 Control ; ordrng 1 CNOTE (PLEASE CALL 24-48 HOURS B4 APPOINTMENT SO SHE CAN DEFROST ) and 1 W10843055 (CONTROL HIGH VOLTAGE ) and 1 W11089931 (UI PANEL)"
Joel G.
WASHER MAYTAG MVWX655DW1 "Arrived on site to diagnose washer not spinning or agitating. Ran diags and error motor failure. Found a broken capacitor. Replaced, verified operation. Recalibrated. Verified no water leaks at time of svc call. Drain is secure. Customer had no email."
Steve C.
REFRIGERATOR JENN-AIR JFFCC72EFS00 "Arrived on site for the unit is not freezing or cooling. Tested unit and found the control board is defective. Replace the control board and tested the unit. Also found the door latch to the filter housing will not close. Will need to order the filter housing, door, and latch. Office will need to reschedule customer with the second appliance.; and 1 W10794369 (housing) and 1 W10895921 (cover-filt) and 1 WP2223877 (latch)"
Brandon C.
OVEN WHIRLPOOL WOD77EC7HS01 "Arrived on site to replace control and panel, after replacing, unit tested good."
Robert J.
WASHER WHIRLPOOL MVWX655DW1 "Arrived on job to replace gearcase , cam, actuator and wash plate. After replacement ran calibration and diagnostics."
Steve C.
COOKTOP JENN-AIR JED4430WB02 "Arrived on site for the unit fan will not work. Tested the unit and the fan only works on medium and with the unit is set to low and will make a pop noise. Found the blower has shorted. Unit will need a new control, control tch, And a blower. Office will need to reschedule the customer.; ordrng 1 CNOTE (2ND APPLIANCE ) and 1 WPW10190396 (cntrl-elec) and 1 WPW10190398 (cntrl-tch ) and 1 WPW10338537 (blower)"
James C.
REFRIGERATOR WHIRLPOOL GI6SARXXF02 Arrived on site and tested operation. I found that the dispenser makes a hammering noise when dispensing but ice maker fills normal with no sound. Unit has failed valve causing issue. Installed new valve and tested operation. U it tests good and all water connections dry at time of service. Job complete
Lou S.
WASHER MAYTAG MVWB835DW2 "arrived on site to install previously diagnosed and ordered parts. At the previous service call I found the drain pump not operating properly and the gearcase made a loud grinding whining noise. I removed the drain pump, gearcase and clutch and tested the unit and it operated as designed. Customer advised that she noticed the warm water function was not working and was not reported at the last service call. When I tested the unit, the warm water was operating, but when I removed the water hose from the valve, I found they had a good amount of debris in the screens. I am ordering the valve and CNOTE-AUTHORIZATION. Office to schedule return service. No water leaks observed during service.; ordrng 1 CNOTE (AUTHORIZATION ) and 1 W11165546 (VALVE )"
Luis M.
REFRIGERATOR AMANA ASD2620HRW Arrived on site for cooling issue. Diagnosed failed compressor. Compressor . Customer will call back if they approve repair.
Brandon C.
RANGE FRIGIDAIRE FPGC3077RSB "Arrived on site for customer complaint of front left burner not working, found faulty valve, ordering valve. ; ordrng 1 5304505690 (valve)"
Lou S.
RANGE GE JGBS30DEK2WW "arrived on site to inspect range oven not working. Upon further inspection, I found that one of t(e wire connections to the regulator was melted ad not connected good. I removed the connector and removed the melted plastic from the connector and reconnected and tested. Unit operated as designed. No gas leaks detected during service, job completed."
Steve C.
DISHWASHER WHIRLPOOL WDF331PAHS0 Arrived on site for the unit is not draining. Tested the unit and found the unit will not drain. Found the garbage disposal still has the drain cap. Remove the drain cap and tested the unit. Unit works properly and all water connections were dry at the time of service.
Leonardo C.
M/W OTR WHIRLPOOL WMH32519HZ2 Arrived on site to test unit for no display. Test unit and found bad fuse. Replaced fuse test unit and unit test good job complete.
Brandon C.
WINE COOLER JENN-AIR JUW24FRARS00 "Arrived on site for customer complaint of unit not cooling, found defrost timer had failed, I replaced defrost timer, unit tested good.
James C.
REFRIGERATOR WHIRLPOOL MBF1953DEE00 Arrived on site and tested operation. I found all functions working except for compressor. I found loose connection at start device. Corrected connection and found unit now cooling. Instructed customer of water supply line leaking at connections and recommended replacing water supply hose tuned shut off valve off due to leak. Job complete
Kevin B.
REFRIGERATOR WHIRLPOOL WRS315SNHM01 "Arrived on site and found evaporator frost pattern is not complete, adjusted thermistor location, sent pic to CS and will need to have sealed system replaced. No water leaks detected at time of service ; ordrng 1 SF8404 (STUB) and 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"
Robert J.
REFRIGERATOR JENN-AIR JS48NXFXDE01 Arrived on job for complaints of leaks from freezer door. Found the packing tape on top left corner keeping the door gasket from seal properly.
Tyler B.
MICROWAVE GE JVM3160EF1ES "Arrived on site for u it to working after door switch replacement, replaced switches and found switch lever missing causing one switch to no engage, tech must have left on old int lock, Cust not home till after3pm; ordrng 1 WB03X10348 (lever switch)"