Had Appliance Express come out to check my dishwasher in my new home. Unit under new home warranty. Problem was with the liquid rinse dispenser. Jonathan arrived on time, as notified. Explained I read instructions and noticed, after 1st use, the fluid would no longer drain into the dispenser tube use during rinse cycle. Plus, I was using a clear liquid rinse product so, you couldn’t tell the level of fluid in the dispensing tube. The instructions don’t tell you that, when you fill the unit, you don’t need to refill it every wash cycle. It dispenses the liquid a little at a time, over several wash cycles. If one is not used to today’s fancy new products, and the instructions are not clear in the use of them, how are you supposed to operate a product correctly? Thanks to Jonathan and, his understanding nature, I was advised of the proper use of the u it. He even read the I instructions for the liquid rinse unit and, agreed, that they weren’t clear. Thanks for your understanding Jonathan and assistance. Great tech for your company. Appreciate time and patience in this endeavor.
Outstanding Service Quality
Richard - Driftwood, TX
Professional, friendly and efficient
Galit - Cedar Park, TX
Keith - Canyon Lake, TX
Kevin came in diagnosed the problem and had a quick resolution. Very respectful, seems like a go getter. I couldn't be more pleased.
Continued good service
James - Austin, TX
Rebecca - Killeen, TX
He was very friendly and effecient!
Gary - Leander, TX
James did an awesome job repairing our dishwasher. The one week turnaround time for repair parts was not a problem at all, and he arrived on time for both the discovery and repair visits.
Best technician ever
Jerome - Dripping Springs, TX
Called while on his way. On time. Friendly. Serviced our appliance in a super fast manner. Would recommend to everyone I know. Thanks Brandon!
Great efficient customer service!
Jamilah - Austin, TX
Tyler was kind and took off his shoes when he entered my residence. He was very courteous and fixed my overhead fan promptly.
Leslie - Blanco, TX
Great Service. Would Recommend!
Kris - Wimberley, TX
Bob - Lakeway, TX
Donald - Austin, TX
Luis was on time and quick. Answered all my questions and was a pleasure to deal with.
Evelyn - Austin, TX
My dishwasher stopped working I called Appliance Express and described what problems I was having. I didn't have to wait too long for service and they brought the part I needed. The price was far less than having to buy a new dishwasher.
Lois - Georgetown, TX
Jan - West Lake Hills, TX
Cary - New Braunfels, TX
Timely and professional. Knowledgeable about the product.
Andrea - Hornsby Glen, TX
Joseph was really polite and helpful. He provided great service and communicated with me every step of the way.
Carole - Austin, TX
Kevin came to work on my Whirlpool washer. He did maintenance on it and gave me some good tips. He was very nice and very professional. It was a good experience.
Tom - Austin, TX
Our dish washer was not cleaning the dishes. Scott came and was excellent. The bits of food had been in the food over the holidays while we waited over Easter for our appointment. We had no problem with that. But after he left we washed and the machine still left food from the old dishes on the dishes. We are going to try again with fresh dishes later to see if the fix worked.
Hayley - Austin, TX
Efficient and effective
Charles - Georgetown, TX
Technician was friendly, quick, and knowledgeable
Deborah - Canyon Lake, TX
Overall, a great experience. We had to wait an extra week for parts that were not needed (ordered and deemed necessary by another technician). Otherwise, everything was great....thank you!
Painfully slow and filled with errors
Leeann - Waco, TX
The electricity went out on my Kitchenaid dual fuel range so the oven didn't work. The first service person diagnosed that he needed two parts. One was no longer made. I actually had that part in my possession from a service call in 2017 but it could not be used because it was not certified by Appliance Express. Kitchenaid found the part and shipped me TWO of the same part. The service person returned and found that the second part had not been ordered so I had to wait until the second needed part was sent. The first service repairman had not documented the need for the second part. Finally after one month the oven was repaired.
Heming - Austin, TX
Great, clean, friendly
Thomas - Pflugerville, TX
Had a great exoerience with my warranty repair on my dishwasher.
Thomas - Marble Falls, TX
Clif was knowledgeable, professional, and pleasant to work with.
On time, professional
Martin - New Braunfels, TX
Kevin was on time and efficient in his work great job!
Angie - Kyle, TX
Hanumantha - Pflugerville, TX
Dave - Marble Falls, TX
Clif was very knowledgeable and professional. He went about his business very efficiently, wasted no time during the repair. Highly recommend him as a tech.
Neta - Austin, TX
Dubelsa - Cedar Park, TX
The whole experience with Appliance Express was outstanding. The follow up email to confirm appointment, to the expected time of arrival, to Lou professional attitude was great.
Great service, but service charge high.
Paul - Austin, TX
Considering that I had given a correct diagnosis of the problem, I think the service charge was somewhat excessive .
Awesome Service by Kevin
Marisela - Kyle, TX
Kevin came twice to work on our washer. He was very professional and was happy to answer our questions.
Very efficient. . Great Service
Faye - Austin, TX
Works more efficiently.
Lengyel - New Braunfels, TX
I like the way this company sends texts to confirm appts. and also calls when the technician is on the way. Robert was cordial and professional.
Francis - Georgetown, TX
Joel was on time, polite, and friendly. He got the repair done very quickly. Thank you.
GDIII - Austin, TX
Jasmine - Kyle, TX
Prompt service, very polite
Beverly - Austin, TX
Kevin arrived just when he said he would. He communicated thoroughly all through the process, and finished the project quickly. I'd use this company again!
Bad repair, long wait, and expensive
Robert - Georgetown, TX
Service required was to replace a burned out heating element in a clothes dryer which was done. However, the next day when I turned on the dryer, it made a loud thumping noise which I had never heard before the repair. It sounded like the drum is out of balance. The repair man should never have left our house with the dryer in this condition. The time to get service was 5 days which borders on unacceptable.
Stephen - Austin, TX
My 4 year 4 month old KitchenAide dishwasher went on strike. I called Appliance Express. The call was handled professionally. We set an appt. It was Verified. The Tech called with in the assigned window. He showed up on time. The dishwasher was repaired.
SB - Austin, TX
Randy - Round Rock, TX
Lou was very knowledgeable, tested and corrected the problem quickly and efficiently.
Joyce - Austin, TX
Anthony - New Braunfels, TX
Brian - Liberty Hill, TX
Our tech did great! We have a working appliance!
Esther - Pflugerville, TX
Andy was prompt, very pleasant and professional. Very informative and helpful! Thanks so much!
Mary - Austin, TX
Paul R did a great job
Patricia - Austin, TX
Great Service, Would Hire Again!
Yao - Cedar Park, TX
Lou was sent out as a response to a Whirlpool ticket. I understand that AES is a contractor for Whirlpool in my area, and Lou provided excellent customer service. He was timely and personable, answered all of my layman questions and took the time to discuss my options and was thorough in checking out my appliance problem. Would definitely recommend to anyone who is experiencing trouble with appliances and isn't handy themselves.
EJames - Austin, TX
Thanks to Leo for an informative and professional service for my dishwasher. And he was very friendly.
Paul was great.
Kenneth - Austin, TX
Neomie - Austin, TX
An enjoyable informative technician that gave so many neat tips regarding all my appliances. Located problem in a timely manner and called even after I received notice that he was running late letting me know he had not forgotten about me. He is a true asset to your company! Very personable!
Cynthia - West Lake Hills, TX
Luis kindly fixed our fridge without a glitch - left everything clean and finished under estimated time.
Keri - Leander, TX
Everything was awesome!
Good service. On time. Friendly. Knowledgeable
Sam - Georgetown, TX
Mark - Leander, TX
Technician quickly diagnosed problem, ordered parts, returned 2 days later to fix. The company is excellent at communicating and showing up when they are scheduled. The tech calls 30 minutes before he arrives which is helpful. Tech was professional and friendly.
Jo - Lorena, TX
Did a great job
Excellent service-very professional
Joe - Austin, TX
Technician very knowledgeable
Martha - Leander, TX
Great customer service
Great service !
Diana - Elgin, TX
Great device! Arrived on time!
Kristen - Liberty Hill, TX
Martha - Cedar Park, TX
Very positive experience
Efficent, friendly service
Donna - Hutto, TX
Repair person was punctual and quickly identified the issue. He immediately made repair. Very pleased, will use again!
Brenda - Lakeway, TX
On time. Knowledgeable. Friendly. Fixed problem.
Jennifer - Florence, TX
Al Rhoden came to our home on time, was incredibly courteous and professional, and fixed our issue quickly. We are very pleased with the service.
Carrie - Cedar Park, TX
Zachary - Austin, TX
Verlene - Killeen, TX
Wanda - Spicewood, TX
He was very professional Did a good job.
Very pleasant and professional .
Carol - Manor, TX
Galen - Houston, TX
Great Service and Awesome Staff
Joseph - Hutto, TX
I highly recommend Appliance Express. They've been to my house several times (for different repairs). Their repair staff are very professional and friendly. They also know their stuff.
Brian - Killeen, TX
Overall great service technician
Terry - Wimberley, TX
Luis was here on time and quickly diagnosed the appliance problem. He had it fixed in no time and provided excellent service.
Ralph - Belton, TX
Happy problem has a resolution
Marylin - Horseshoe Bay, TX
Gina - Round Rock, TX
Great and kind service!
Galit - Cedar Park, TX
Very good, thorough service.
Zack - Pflugerville, TX
Francis - Lakeway, TX
Hopefully the problem will be solved. Need to wait a few days
DH - Spicewood, TX
Paul is always professional and quick to resolve our appliance issues.
Knowledgeable and informative
Tasha - Austin, TX
He also told me of another known issue that will likely come up in the future and how to take care of it myself.
Awesome service. thank You
Rebecca - Liberty Hill, TX
Sharon - Dripping Springs, TX
Thanks, Brandon! You did a great job!
Knowledgeable technician. Fixed the issue quickly and completely.
Luis did an excellent job!
Refrigerator Ice maker service
Deborah - Austin, TX
Don - Austin, TX
Lisa - Waco, TX
Respect to Convenience rated as below average relates to the company, not the agent. Your company only services my area twice a week, and the original scheduled time was 8-4; this wide range is highly inconvenient to customers.
Marcia - Kyle, TX
Kevin was great. Unfortunately, it took a while to figure out the problem. Was without a working fridge for over 3 weeks. Would work for a day or 2 after the first 2 visits. 3 different visits from Appliance Express.
Kristin - New Braunfels, TX
Vernon - Austin, TX
Very thorough, great service.
Newton - Waco, TX
Cliff - Austin, TX
Luis was quick to diagnose the issue, fixed it immediately, and even gave me advice for other common maintenance and small issues I might encounter. Thanks!!
Good to Know
Janice - Georgetown, TX
Although my repair was not complicated Steve took his time to explain a lot of features I did not understand. I greatly appreciated it and would ask for him again.
Bettye - Austin, TX
PRICE HIGH, SERVICE GOOD.
William - Lexington, TX
ANDY IS A VERY PROFFESIONAL SERVICE TECH AND IS VERY POLITE.
Great service, fixed problems within minutes of arriving!
William - Temple, TX
Al did a great job!
CF2 - Bastrop, TX
Prompt, friendly, great communication, flexible, and completed the repair quickly.
Excellent service and resolution
Walter - Austin, TX
Luis called to let us know he could come early. He assessed the situation and quickly replaced our ice maker with a new one. Great job!
Best Customer Service amazing communication
Karah - Austin, TX
very impresses! The communication was stellar. I received calls confirming my appointment and another one the day before. I also received emails for the same reason. When the technician was on his way I got a call. He had to be just about the nicest guy my husband and I have ever worked with. Honest, good communication and very genuine. Really impressed with the service your company and technician provided!
Courteous, answered questions, great service
Jenalou - Austin, TX
After much frustration with the delivery of my new dryer because of broken parts, Lou fixed the problem and ran a diagnostic. That's when he discovered that the dryer belt had not been attached. He took the machine apart, attached the belt and it worked. He also checked to make sure the power cord was properly attached and even checked the hoses on the washer to make sure they were on right and then ran a diagnostic one the washer. !0 thumbs for Lou.
Jeffrey - Bastrop, TX
Showed up on time did a great job
Kevin was Awesome
Steve/quinton - Seguin, TX
He explained how all the different options work on our dishwasher and more. Very pleased
Wally - Austin, TX
Joseph was in and out and explained everything that he did clearly.
Amy - Lakeway, TX
The technician did an amazing job he had to take apart my dryer twice just to make sure everything was perfect thank you so much for the great service.
Elia - New Braunfels, TX
Kevin Bell knew exactly how to fix my dishwasher. Very happy customer
Connor - Manor, TX
Quick and easy and complete
Still not working!!
Anthony - Georgetown, TX
My refrigerator is still not working after all the waiting for this repair. It’s been 24 + hrs and fridge is hot inside!!
Tommy is professional and explains what is going on!
Linda - Horseshoe Bay, TX
Mary Ann - Pflugerville, TX
John - Georgetown, TX
Jonathon was prompt. He had everything needed for the repair issue. Very impressed with appliance express.
again great service
John - Waco, TX
Arthur knew exactly what to do. Came on time and fixed the issue.
Gerald - Kempner, TX
He smoothed things over. However, we do not know the evaluation outcome? Our washing machine is still in need of repair.
Charlotte - Austin, TX
Leonard Cantu was very professional and knowledgeable.
Kitty - Cedar Park, TX
"Essenburg - Copperas Cove, TX
Jo - Marble Falls, TX
Patricia - Austin, TX
Andy was great. Got the issue taken care of very quickly and told me several things that I didn't know about using the dishwasher.
Page - Hutto, TX
Andy was great. Knew exactly what the issue was had the parts with him and had everything wrapped up and working smoothly!
Karen - Lago Vista, TX
Well, at least it was repaired
Kim - Waco, TX
Anne - Cedar Park, TX
Lou was very knowledgeable and made repairs to our Kitchen Aid oven in a timely manner. Very organized and and cleaned up everything nicely.This was a warranty repair, but we were able to get an appointment within two days of calling Appliance Express.
Great service,very professional
Phil - Austin, TX
Blu Laundry Rentals - Austin, TX
Scott is always so good. Always on time and very efficient. I tried to give him a hug but he is all business. What a great guy.
Roberto - Lockhart, TX
Leonardo has great customer service! Thanks Leo For Fixing Our Stove.
Arthur was very helpful & pleasant to work with during his visit.
Leslie - Waco, TX
The visit went well & Arthur explained how to get the best results while using the Whirlpool dishwasher.
Courteous and prompt
Marilyn - Seguin, TX
Service man was very courteous and completed the repairs quickly.
Nancy - New Braunfels, TX
Mathilde - Buda, TX
Technician called before he got here and arrived exactly on time. Was very polite and knew exactly what needed to be done. He diagnosed the problem very quickly and fixed it.
I was not there. My son was.
Steve/quinton - Seguin, TX
According to my son??? Drain hose was never connected?? However dishwasher worked first few months. So, it wasn’t that. Not sure what the problem was. But you showed up on time and fixed it and I am pleased. Thank you
Norma - Austin, TX
The technician spotted the problem immediately
Dianna - Bruceville, TX
Very professional & friendly.
Bryan - Leander, TX
Bob - Georgetown, TX
1st tech diagnosed the problem and ordered warranty parts. I paid for the service in advance. The parts were not available and rescheduling was necessary. The next appointment brought the service manager and a tech with an additional part they suspected was bad based on previous experience. Both parts were replaced and they returned and leveled the refrigerator to its proper location. Service as timely and better than expected
Tommy was fabolous!
Chad - Georgetown, TX
Chris - New Braunfels, TX
Rose - Seguin, TX
Diego was very professional, extremely knowledgable in regards to the repair he was conducting on our washing machine. Provided us information on products to purchase to help maintain our machine. Answered any questions we had in a polite manner. He is a neat, clean and very organized individual. Wonderful Job performed and represented your company very well. Keep up the wonderful work you do!!!
John - Round Rock, TX
Predictably, Excellent Service
Kathleen - Austin, TX
Once again Paul helped make things right again. It is a pleasure to do business with Appliance Express.
Frederick - Georgetown, TX
Our service technician, Tommy, completed the work on our range and dryer with speed and accuracy. He is a great representative of your company.
Great Service for refrigerator
Jo - Austin, TX
Arrived on time and did an incredible job!!!
Very communicative and quick to fix
Gisele - Leander, TX
James C has been our best repair person ever!
Mel - Cedar Park, TX
Technician was prompt and accustomed diagnosed my unusual issue with my washer. I highly recommend him.
Ivania - Austin, TX
Lou is awesome! He took the time to share some things he knew about the dishwasher appliance - For instanced, I had mentioned that I didn’t like the placement of the utensil rack and he showed me an alternative way to hang it. He was very professional and courteous.
Rikki - Waco, TX
Neither trip was good to me. never sent correct part just adjusted door w tool still don’t think it hold all heat inside or shuts properly.
Susan - Round Rock, TX
Most excellent service! Tyler was very courteous and professional. He was able to quickly diagnose and fix our ice maker.
Kathernie - Austin, TX
Not all appliance services work on the particular Maytag Washer model that I have and referred me to Appliance Express. From the first contact, all interactions were pleasant. Especially like the one year guarantee.
June - Austin, TX
The service was great. My questions were answered.
Great service!!! Warranty
Anita - Georgetown, TX
Whirlpool Frige Repair
Joe - Austin, TX
Had both frige and dishwasher repaired. Dishwasher was repaired the day repair person showed up, but the frige wasn't repaired until part was received 5 days later. Good thing we had a spare frige, as 5 days is a long time if you have a large family. Not to mention 25 cubic feet worth of groceries is a lot of food to store in ice chests .
Excellent Service from Paul
Andrew - Austin, TX
Charles - Round Rock, TX
The second repair call was the charm. Tyler was very knowledgeable, explained everything fully, homed in on the problem right away and fixed it promptly. If we have any other problems we would specifically ask for him. Don't really know how to rate the cost/pricing of the service since this service call did not require a payment...so I guess in that sense it was 5 star.
Thomas Lott is a cordial, competent repairman...a positive for your company!
Jim - Horseshoe Bay, TX
Joanna - Austin, TX
Michael - Austin, TX
Timely. Nice guy. Got the job done!
David - Bastrop, TX
very pleased with his work
On Time, Knew what he was doing, Pleasant Man, Dressed nicely
Cecil - Round Rock, TX
This person is a keeper. In my view, he represents your company very well. He was on time. There is absolutely nothing to say that is wrong with Mr. Bare. I especially like the way the appointment and follow through done by your company.
Austin - Hutto, TX
Andy was very helpful in resolving the issue with my microwave and worked with me to make sure that it got properly billed to warranty!
Great Repair Experience
Christopher - Hutto, TX
Awesome Service, very friendly, professional, and on time. We could not be happier with our repair experience. Andy was excellent and we sincerely appreciate his efforts.
Audrey - Round Rock, TX
Installer was polite, helpful and quick!
Outstanding customer service
Robert - Georgetown, TX
Your company was prompt and efficient.
Becky - Leander, TX
Very professional, great service, got right to the problem and solving the issue on a new GE washer
Cynthia - Horseshoe Bay, TX
Tiffany - Killeen, TX
My technician did a wonderful job.
Elizabeth - Round Rock, TX
Judi - Lakeway, TX
Paul diagnosed and resolved the problem quickly. Very polite!
James - Round Rock, TX
First Attempt at Repair
Charles - Round Rock, TX
We had a first service call to repair a KitchenAid dishwasher door that kept popping open during the beginning of a cycle, i.e., the latch did not hold. The repair worked initially, but a few days later the door kept opening during the cycle...the light on the door kept flashing and the cycle did not continue. We had to put a device under the door handle, held by a heavy object to keep the door closed so the cycle would complete. The repair did not work and we called to set up another appointment. The rest of the survey could not accurately be completed: - Service quality was initially fine but then it did not actually fix the problem - There was no charge for the service, but the service/repair did not work. How do you rate that? - The rate with respect to convenience is irrelevant because the repair did not fix the issue. Who cares about convenience since we were inconvenienced by having to set up another appointment for another repair call. We did not have to wait too long to get a second appointment, so that was a good thing.
Shaya - Austin, TX
Great work ethic and friendly attitude.
Stephen - Georgetown, TX
Very professional and thorough service done in a timely manner.
Angelia - Georgetown, TX
James was efficient and thorough. He did a great job.
Great, quick service
Abby - Georgetown, TX
Ron - Georgetown, TX
Dave - New Braunfels, TX
The technician brought the part with him that he suspected was the problem based on the description of the problem.
service ice maker
Thomas - Georgetown, TX
Steve was impressive in his analysis of the problems.
Daniel - Georgetown, TX
Very Professional & Excellent Service
Marlene - Georgetown, TX
Quick and easy to make an appointment. Tech was on-time and very professional. Highly recommend!
Moshin - Leander, TX
Great service. James was always on time and very professional. Great company and great employees!
Very friendly and great service!
Troy - New Braunfels, TX
Rhonda - Leander, TX
Lou is truly amazing! Great service! His willingness to share his knowledge and explanation of every detail was refreshing! I truly appreciate how he treated me as a first time customer.. I will recommend him to anyone!
Fast and efficient service!
Eric - Spicewood, TX
Paul quickly found and repaired the issue we where having with our refrigerator. He was very informative during the process as well.
Ann - Granger, TX
Cost not applicable because fridge still in manufacture warranty. Andy was very well mannered, did an excellent job.
Joanne - Canyon Lake, TX
Excellent Service, and Excellent Customer Service.
Price - Bee Cave, TX
Omar - Austin, TX
Lou is friendly & professional. He takes into consideration what could happen next to an appliance and thus, he goes the extra effort to replace certain parts to alleviate future work. Thanks, Lou!
He was very helpful and answered all our questions.
Jesse - New Braunfels, TX
Adrian - Kyle, TX
Very good experience gentleman they did a good job on my dryer
Kimberly - Austin, TX
Great customer service ~ requested this company for warranty repair
Donna - Temple, TX
I highly recommend this company for your appliance repairs!!!
Abdul - Austin, TX
Job was completed quickly and professionally the Tec was very nice and pleasant
Stacie - Leander, TX
Becky - Fischer, TX
Lincoln - Kyle, TX
Very knowledgeable and courteous
Adrian - Round Rock, TX
Paul - Pflugerville, TX
The service people were polite and professional. HOWEVER THE FIX DID NOT CORRECT THE PROBLEM!
DRYER WHIRLPOOL WED4950HW0
WASHER WHIRLPOOL WTW4955HW0 Arrived on site for washer squealing on spin . Found wear on cam and oil leaking from shaft . Replaced cam and ordering gearcase . No water leaks detected at time of service . ; ordrng 1 W11035747 (GEARCASE )
MICROWAVE GE PEB7227SL1SS "I’m on site for the units is not working properly. Customer advised that the unit door will not open and the turntable and light will be on. Tested the unit and found the door spring is broken on the latch. The unit will need a new control panel, leveler, and latch board..; ordrng 1 CNOTE (CNOTE) and 1 WB10X27080 (LEVELER SWITCH) and 1 WB14X10049 (board latch) and 1 WB56X29717 (CONTROL PANEL)"
WASHER WHIRLPOOL WTW4816FW2 "Arrived onsite for customer complaint of top load washer not starting. Upon inspection, found house internal drain is clogged causing unit not to complete and shut off. Advised to have plumbing checked by plumber. No other issues found. Unit unplugged at this time."
RANGE WHIRLPOOL WFE525S0HS1 Arrived on site for the unit door is not working properly. Customer advised that the left side of the door is coming apart. Found the outer glass has a quarter inch gap on the left side. Found the adhesive is separating. Also found the left side support bracket the screw will not go in all the way. Will need to order the outer glass and the support bracket.; ordrng 1 CNOTE (CNOTE) and 1 W11219379 (OUTER GLASS) and 1 WPW10544179 (brkt-suprt LEFT )
REFRIGERATOR KITCHENAID KRFC704FPS03 "Arrived on site for dented door and noise,mound unit off of feet and coils touching ground, lifted and leveled and tested good, unit will need freezer door to complete No leaks on site ; ordrng 1 CNOTE (OFFICE RS) and 1 W11129486 (FRZ DOOR)"
REFRIGERATOR WHIRLPOOL WRS315SDHM01 "Arrived on site for “not level” complaint. Inspected unit and found unit unlevel. Adjusted rollers. Unit is on smooth concrete surface and will have less of a tendency to roll, after it has load of food in it. No leaks detected, at time of service."
MICROWAVE KITCHENAID KMBD104GSS00 Arrived on site to replace power relay. Test unit and found unit not sitting correctly in the cut out making unit shift making door not close correctly making door not hit the switch. Pulled unit out and test unit and unit working correctly out of the cabinet. Advised customer to cut the cabinet correctly to allow the door to close all the way job complete.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator no cool. Upon further inspection, I opened the FC door to get temp reading and found it to be very warm inside, as the same with the RC section. I unplugged the unit and waited 30 seconds and plugged it back in and no change. I removed the back cover to inspect the compressor and found the drier with ice built up on it. The compressor was hot to the touch and the lines were room temp. I suspect a restriction in the line somewhere and am ordering a sealed system. I am ordering the compressor, evaporator, UV drier, access valve and a CNOTE-2HR JOB No water leaks observed during service.; ordrng 1 CNOTE (2 HR JOB) and 1 TJ90SF8404 (ACCESS VALVE ) and 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 WPW10143759 (dryer)"
DISHWASHER KITCHENAID KDTE304GPS0 Arrived to inspect dishwasher not cleaning.Discovered the pump and motor are not working.Unit will need a pump and motor to complete the repair.NEEDS MORE WORK.; O-emld tckt
RANGE WHIRLPOOL WEG515S0FS2 "Arrived on site for “letters coming off of control panel” complaint. Inspected unit and found some letters to be faded, on control panel. Removed and replaced control panel. Unit is performing as designed. No leaks detected, at time of service."
DISHWASHER KITCHENAID KDFE104HPS0 "Arrived on site and found water on floor from unit leaking. Inspected tube for leak and found a dent in upper right rear corner on a seam causing the leak. Unit will need new tub, insulation, sump and rails to repair. I turned the water off to unit to prevent accidental usage due to leak; ordrng 1 CNOTE (2 HOURS) and 1 W11172908 (INSULATION ) and 1 WPW10681507 (tub-dishwr)"
RANGE GE JGP5036SLSS "Arrived on site for customer complaint of cooktop being damaged, I replaced cooktop, unit tested good. Customer had part"
REFRIGERATOR KITCHENAID KRFF707ESS01 Recommended replacement of ice chute door and chute plate to prevent break through of air causing condensation. TJ on phone. Arrived on site for repeat condensation issues.; ordrng 1 W10572235 (plate) and 1 WPW10606117 (door-ice)
WASHER GE GTW680BSJN5WS "Arrived on site for customer complaint, of tub being out of balance, found one of the suspension rods had come out of place, I inserted suspension rod back into place, unit tested good."
WASHER MAYTAG MVWC565FW2 Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Tested unit with no improvement. Ordering latch and control. No water leaks present at time of service.; ordrng 1 W11162438 (CONTROL ) and 1 W11307244 (LATCH )
DRYER ELECTROLUX EIED50LIW2 "Arrived on site for customer complaint of unit giving error code, found faulty control board, tested heating element, and all fuses and thermostats, ordering control. ordrng 1 809160320 (control board)"
DRYER MAYTAG MED8200FC2 "Arrived on site for stacked dryer lint screen housing broken. Inspected unit and work area, found flapper on housing broken. Gained access to housing, removed failed housing and installed new. Tested operation. All tested good. Spoke with customer on user care guide and air flow."
DRYER GE GTD75ECPL0DG Arrived on site for dryer making loud noise. Tested and inspected unit and found issues with idler pulley. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
REFRIGERATOR WHIRLPOOL GC5NHAXSB01 Arrived onsite to replace the previous diagnosed parts. I replaced the smart valve and tested the unit. The water started running and stoped again. I removed the water line at the bottom of the FC door and tested with the same result. I removed the SS hose from the unit and tested the wall valve filling a 44oz cup. About a 1/3 of the cup filled up with black granules that came from a filter ms had under her sink. I removed the line coming out of the filter head and tested again and was only getting a small stream of water thru the head. Need to replace the head and possibly the valve again after blowing the lines out. Ordering VALVE & HOUSING. ordrng 1 WPW10121140 (HOUSING) and 1 WPW10159840 (VALVE)
DISHWASHER KITCHENAID KDTE104DSS1 "Arrived onsite for the dishwasher with no water going thru the spray arms. I found the pump not pumping and it sounds like the impeller broke. The sump and motor will need to be replaced. I replaced the sump and motor and tested the unit. The unit is working as designed and there were no water leaks present at the time of service. I showed ms the filter because it was completely restricted with debris and this probably caused the pump damage. I showed ms how to remove, clean, and reinstall the filters. Call complete."
REFRIGERATOR KITCHENAID KBSD608ESS01 Arrived onsite for the refrigerator with a dent in the upper corner. I replaced the dented grill. Call complete.
DISHWASHER KITCHENAID KDTM404EWH3 "Arrived on site for customer complaint of unit not heating, found rinse aid was set to lowest setting and customer has hard water, I set rinse aid to highest setting, unit tested good."
WASHER MAYTAG MVWB835DW2 "arrived on site to install previously diagnosed and ordered part. Due to the valve failing, I removed and replaced the valve and tested. Unit operated as designed.. No water leaks at the end of service, job completed."
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found door is difficult to close, catch is crooked. Replaced catch an adjusted placement and it will now close properly. Dryer is new and there is no lint buildup at time of service, job complete"
DRYER WHIRLPOOL MEDB200VQ0 Arrived on site for dryer making thumping noise. I verified all operations and explained to customer about normal sounds. I cleaned up were drum slides on top of rollers and made sound better. SlightThumping noise will always be there because the seam of drum will slide on rollers and make slight thump noise, this is completely normal and doesn’t affect function. Informed customer of regular venting cleaning and fire hazards."
DISHWASHER WHIRLPOOL WDF331PAHS0 "Arrived on site for dishwasher having a broken lower dishwasher rack and heating element. Verified rack broke and element cracked. Replaced both parts, ran diags, and verified operations. Verified no water leaks at time of svc call."
REFRIGERATOR WHIRLPOOL WRS325FDAM04 "arrived on site to install previously diagnosed and ordered part. I removed ad replaced the FC light and tested. Light came on in FC section and the lights in the RC section got brighter. No water leaks observed during service, job completed."
OVEN WHIRLPOOL WOS51EC0AS05 Arrived on site to test unit fro upper oven gasket damaged. Test unit and found gasket flat and hard on one side. Replaced gasket test unit and unit teat good job complete.
WASHER WHIRLPOOL WFW3090GW Arrived onnsite and found hole on top of pump from unit being dropped. Unit is operating as designed. All checks good.
REFRIGERATOR IKEA ISC23CDEXB00 "Arrived on site for cooling issue. Unplugged diffuser with diffuser door closed,found air entering fresh food around diffuser housing. Added sealer around housing,air no longer entering fresh food with diffuser door closed and sealer around housing."
REFRIGERATOR KITCHENAID KRMF706ESS00 "Arrived on site for refrigerator lights not operating. Tested and inspected unit and found failed pantry control, door and wire harness for control. (See SD-QuickPic)
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site and tested operation. I found when you start a cycle the unit counts down in 10 minute increments then shuts off without starting. Ran diagnostics and found unit has ui fault code. Installed new control and ui. Ran diagnostics and found over suds condition. Instructed customer of finding and recommended running unit empty to clear suds
RANGE ELECTROLUX EW30IS65JSB "arrived on site to inspect range error code. Upon further inspection, I found the unit showing error code E15. After researching the error code, the unit will require the main control ad possibly the UI touchpad.
DISHWASHER MAYTAG MDB4949SDM0 Arrived on site to test unit for unit not washing dishes correctly and loud noise coming from unit. Test unit and found unit over sudsing making unit not get enough pressure. Cleared suds test unit and unit test good unit getting more pressure. Advised customer to change soaps and could not duplicate loud noise at this time.
DRYER MAYTAG MED5820TW0 Arrived on site for noisy operation. Found unit to have noisey drum support rollers. Installed a new repair kit and tested. Sound levels are normal. Dryer in the house vending are both clean.
REFRIGERATOR KITCHENAID KRMF706ESS00 Arrived on site for no ice production. Fan unit set at 0° and 37°. Found the actual temps were 36° and -1°. Found that the icemaker was turned off. Tested unit for fault codes and none were found. Ice maker and water valve both cycle properly. All water connections were dry.
WASHER GE HTW240ASK4WS Arrived on site to diagnose a washer that is making unusual noise when agitating. Tested unit and found oil leaking from your case. Gear case will need to be replaced along with agitator belt and shifter as other parts were damaged due to oil saturation. ordrng 1 WH01X27538 (BELT) and 1 WH43X26845 (AGITATOR )
REFRIGERATOR MAYTAG MCD2257HES "Arrived on site to diagnose fridge not making ice. Frz temp at about 3 degs, 120 vac to ice maker from L-N, bypassed T-H and ice maker clicked but no arm movement. Verified faulty ice maker. Replaced and verified operation. Verified no water leaks at time of svc call.
ICE MACHINE KITCHENAID KUIS15NRTB0 Arrived on site for ice machine not making ice. Inspected unit and work area. Found unit leaking water. Removed front panel and tested unit. Found leak coming from fill tube to reservoir. Found heater broken. ; ordrng 1 W10823511 (FILL TUBE) and 1 WP2313637 (HEATER)
DRYER WHIRLPOOL WED9150WW1 Arrived onsite for the dryer with the drum not turning and making a screeching sound. I tested the dryer and found the idler making the noise causing the belt to drag. The unit needs a rebuilt kit. I installed a rebuild kit and tested the dryer. The unit is quiet and is working as designed. Call complete.
DRYER MAYTAG MGDB880BW0 "Arrived on site and inspected dryer and found it is heating but there is no airflow. Confirmed airflow at the rear of the dryer is good, checked airflow at vent exit on exterior of home and there is no air exiting it. Home warranty company recently had a vent cleaner attempt to correct it but they were not successful. A new vent cleaning company is recommended. Job complete"
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit tripping breaker. Test unit and found melted wire nut at junction box making unit Tripp breaker. Secured new wire nut test unit and unit test good job complete
DISHWASHER KENMORE 665.1322314 "Arrived on site to install previous diagnosed parts. Removed sump and motor. Removed wash motor from sump and gasket separated from motor. Would need to replace wash motor, clamps and bellow.
DRYER MAYTAG MEDX655DW1 Arrived on site for dryer knob not working. Tested and inspected unit and found failed timer. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.
MICROWAVE WHIRLPOOL WMH32519FS0 Arrived on site for microwave making noise. Upon arrival customer informed me that issue is microwave was sparking and fire issues. Tested and inspected unit and found failed high voltage components. Removed failed parts and replaced with new. Tested unit and all operations are normal.
WASHER WHIRLPOOL WTW8240YW0 "Arrived onsite for the washer that had an F51 error code and now leaks water from the bottom. I found the unit leaking from the tub under the rotor/stator but the rotor is frozen and will not come off. The tub, rotor, stator, and hardware will need to be replaced to complete service.
REFRIGERATOR WHIRLPOOL WRS325SDHZ01 "arrived on site to inspect refrigerator leaking water. Upon further inspection, the customer provided a photo of what was going on inside the FC section. It appears that the unit is freezing up. I tested temps in the FC=19 degrees and RC=40 degrees. I inspected the evaporator and tested the thermistor and found the thermistor open. I placed the unit in diagnostics and tested the thermistor and it showed it to be open. I removed ad replaced the evaporator thermistor and tested and it is good. The unit was cooling properly and the evaporator began to make a good frost pattern. I advised the customer of my findings and repairs. No water leaks observed during service, job completed."
DISHWASHER WHIRLPOOL WDF330PAHS3 "Arrived onsite for dealer complaint of upper dish rack on dishwasher not sliding out. Upon inspection, found LH side of tub bowed in. This is caused by an electrical junction box on left side of cabinet. Will need to adjust junction box to allow proper installation of unit. No other issues found. All water connections were dry at time of service."
WASHER MAYTAG MVWB855DC3 Arrived onsite for customer complaint of top load washer not coming on. Was able to enter diagnostics but no responses on UI. Found UI faulty. Removed and replaced UI. Ran calibration. Unit completed successfully. No other issues found. All water connections were dry at time of service.
DRYER WHIRLPOOL WGD5620HW0 Arrived on site and tested operation. I found unit working at time of service. Customer stated it just started working today but was not working prior to today. Ran diagnostics and found F6E1 fault for communication error. Unit will need new console and control to repair. ordrng 1 W11223753 (NAME PLATE) and 1 W11316370 (CONTROL) and 1 W11321074 (CONSOLE )
OVEN WHIRLPOOL WOS51EC0AS04 "Arrived on site for customer complaint of f5e1 error code, called techline, they instructed me to replace main control, I replaced control, unit tested good."
MICROWAVE GE JVM3160EF1ES "Arrived back on site for lever replacement , replaced lever and tested good"
DRYER WHIRLPOOL LEQ8858JQ0 "Arrived to inspect dryer not working.Confirmed the complaint and checked for continuity on all applicable parts.Removed and replaced the fuse, reassembled unit and unit tested as designed.No lint observed at the time of service.JOB COMPLETE"
OVEN WHIRLPOOL WOS97ES0ES03 "Arrived onsite for customer complaint of wall oven not coming on. When arrived, found outer door glass shattered . Unit will need new fuse. Kitchen contractors will provide door.; ordrng 1 W10577911 (oven door glass)"
WASHER MAYTAG MVWB765FW0 Arrived on site for washer skipping time. Enter diagnostics and found the failure code for an out of balance load. Tested unit and all operations were normal and all water connection were dry. Suspect it was just an out of balance load that caused the issue.
DRYER MAYTAG MEDB835DW4 Arrived on site and tested operation. I found no faults and unit starts cycle. I found that the start button was intermittently not responding and would not allow cycle start or pause. Unit will need new ui to repair; ordrng 1 W11158457 (CONSOLE UI)
WASHER WHIRLPOOL WFW92HEFC0 "Arrived on site ,replaced dispenser . Ran diagnostics cycle all checked normal . Nonwater leaks detected at time of service . Job complete .
OVEN WHIRLPOOL RBD307PVS00 "Arrived on site site double oven not working. Per diagnostics mode and tested voltage to unit. Tested voltage to control and found within range. Found control beeping when making selections. Found failed control. Removed control to send for rebuild. ordrng 1 REBUILDCONTROL (REBUILD )
RANGE WHIRLPOOL WFG320M0BB2 Arrived on site for Improper spacing at the top of the door. locked hinges and remove door. Tightened screws and clips at bottom of door frame. Reinstall door and spacing is now correct.
RANGE GE JS760SL1SS Arrived on site to diagnose a range that will not stay on when baking. Tested unit and found wiring for blower fan motor not plugged into control fully causing intermittent connection. Re-wired fan motor properly and tested unit. Found all is functioning properly at this time.
COOKTOP WHIRLPOOL WFC150M0EW2 Arrived onsite for tenant complaint of LF element shorted and not working. Found element coil and switch shorted. Removed and replaced LF coil and LF infinite switch. Reassembled and tested. Element ow work as intended. No other issues found.
WASHER WHIRLPOOL WFW5620HW0 Arrived on site and installed control and UI. Unit is now operating as designed. All checks good.
REFRIGERATOR WHIRLPOOL WRS970CIDM00 "Arrived on site and found frost pattern is not even, took 1 picture , Replaced evap motor and bimetal. If situation continues will need to bring back control and icemaker. No water leaks detected at time of service, job complete."
VENTHOOD WHIRLPOOL UXT5230BDS1 "Arrived on site and inspected vent heard and found motor mounts are not secure fan is able to drop down into filter. Corrected motor mount and the fan is now operating properly. Confirmed airflow is good no further repair is required at this time, job complete"
WASHER WHIRLPOOL WFW95HEDW0 Arrived on site for the unit is giving a error code. Tested the unit in diagnostic and received error codes f3e1 and F8e3. Found the air trap is full of gunk build up. Replaced the air trap and water level sensor per the error code. Replaced both parts and tested the unit. Unit works properly and all water connections were dry at the time of service.
FREEZER KITCHENAID KRFC300ESS01 "Arrived on site for “ice buildup in freezer left side” complaint. Inspected unit and found ice on left rail. Removed ice and adjusted gasket. Unit is performing as designed. No leaks detected, at time of service."
RANGE FRIGIDAIRE FFEF3018LMH Arrived on site to diagnose a range that is tripping the breaker. Tested unit and found control board shorted out causing fault. Replaced control board and tested unit. Found all is functioning properly at this time.
COOKTOP KITCHENAID KGCD807XBL01 "Arrived onsite for the cooktop with the burners not lighting. Ms stated that the flames are not hot enough also. I found the burner heads and orifices dirty causing the issues. I cleaned the burner heads and the orifices. I tested the unit and all of the flames are correct now and all of the burners are lighting. I showed the customer how to get the RF burner to light easier by turning the gas to the low setting. I explained to the customer that the RF burner head screws are rusted out and if we have to disassemble the unit to service it in the future we would have to replace the orifice holder, burner head, and screws. Call complete."
REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site and installed diffuser to repair fresh food temp conditions. All checks good.
DISHWASHER KITCHENAID KDTM354DSS5 "Arrived back on site for unit door opening during use , wasn't able to duplicate symptoms adjusted door spring and tested good, no leaks on site"
DRYER GE GTD65EBSJ3WS Arrived on site to install previously diagnosed part. Removed failed part and replaced with new. Programmed control for unit. Tested unit and all operations are normal.
COOKTOP KITCHENAID KIRS608BSS1 Arrived on site to replaced left side control board. Replaced board and unit still not working. Test unit again and found bad fuse on module. Replaced module test unit and unit test good all burners working at this time
WASHER MAYTAG MVWC415EW1 "arrived on site to inspect washer tearing clothing. Upon further inspection, I placed the unit in diagnostics with no error codes showing. Unit operated as designed. Using a cloth, I wiped the inside of the basket and around the washplate to see if I could find any burrs and I found none. I contacted Techline and spoke to Chris and advised of the issue. Chris advised there were no reports of this complaint and no service pointers attached to this unit. Chris advised to have customer make sure the load is even as not wash heavy loads. I advised the customer what Chris had advised and also recommended washing in a deep water wash. No water leaks observed during service, job completed."
REFRIGERATOR JENN-AIR JSD2697KEY "Arrived on site for customer complaint of side of unit being hot to touch, found faulty condenser fan motor, I replaced fan motor, unit tested good.
WASHER WHIRLPOOL WTW4850HW1
OVEN WHIRLPOOL WOS51EC0AS04 Arrived on site and tested operation. I found no heat from elements. Tested thermal fuse at rear of unit and found to have failed. Replaced fuse and tested operation. Unit heating properly. Job complete
WASHER WHIRLPOOL WTW5840BW0 "Arrived on site to replace the wash plate, acuator, hub kit and motor due to unit not working. Replaced all parts and calibrated the unit. Unit works properly and all water connections were dry at the time of service."
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived on site for noise issue. Compressor quieter then prev. Compressor found some vibration noise from cover,slightly pulled unit out to relieve pressure on back cover. Compressor is making normal noise.
OVEN WHIRLPOOL WOD93EC0AS06 "Arrived on site and inspected oven and found light is simply is not connected, after correcting all function has returned to oven. Job complete"
WASHER WHIRLPOOL WTW8500BC "Arrived for unit leaking, repair unit and for water line loose on valve, tightened and tested good, no leaks on site"
OVEN WHIRLPOOL WOD51EC0HS01 "Arrived on site to replace the blower fan and the control due to the error code F8e0. Replace both parts and tested the unit. Unit is still giving me the error code. The unit will need a new harness, two blower fans, two control boards, harness and control panel. Need two hours to complete the repair.; ordrng 1 CNOTE (2HRS) and 1 W11225364 (HARNESS MAIN) and 2 W11248652 (BLOWER)s and 1 W11261167 (CONTROL) and 1 W11261169 (CONTROL) and 1 W11297709 (PANEL SS)"
DISHWASHER WHIRLPOOL WDT970SAHZ0 "Arrived on site and inspected dishwasher and found connection to dispenser is not attach properly. Rinse aid is not being added to cycle, and dispenser door is not opening. Reconnected dispenser and ran a diagnostic cycle and found it is now operating properly. Confirm heating element is on at the end of the cycle, no water leaks from connections at time of service, job complete"
DRYER WHIRLPOOL WED4815EW1 "Arrived on site and inspected dryer and found drum is bouncing and rattling, disassembled dryer and added sound pads to correct noise and after reassembling dryer is now quiet. No lint found in dryer at time of service, job complete"
WASHER GE GTW680BSJ3WS Arrived onsite for the washer to install the previous diagnosed parts. I connected the module and installed the software update. I ran a speed wash cycle and tested the machine. The unit completed the cycle and worked as designed. Call complete.
WASHER WHIRLPOOL WTW4955HW0 "Arrived on site ,replaced water valve . Ran diagnostics all checked normal . Nonerror codes . No water leaks detected at time of service . Job complete ."
RANGE WHIRLPOOL WOD51EC0AS06
REFRIGERATOR KITCHENAID KFIS29BBMS00 Arrived on site for cooling issue. Replaced fresh food evaporator and a filter drier. Vacuumed system down unit kept vacuum recharged system to manufacture spec powered unit on checked low side pressure good checked frost pattern good unit cooling down correctly.
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived onsite and found unit not pumping water for wash. Replaced pump and motor. Unit is now operating as designed. Advised customer on repair.
OVEN WHIRLPOOL WOS51EC7HS01
ICE MACHINE KITCHENAID KUIS18NNJW8 "arrived on site and inspected icemaker and found evaporator plate is cooling well, water fills properly but recirculating pump is not moving water over plate. Replaced pump and it is now operating properly. No water leaks from connections at time of service, job complete"
REFRIGERATOR KITCHENAID KRFF507ESS01
REFRIGERATOR KITCHENAID KRFC704FSS00 "Arrived on site for no ice, ran dia and went to fill and found line froze, removed ice maker and fund blue fill tube wires broken, unit will need new door to complete No leaks on site ; ordrng 1 W10849516 (LEFT SS DOOR )"
REFRIGERATOR WHIRLPOOL WRF555SDHB00 "Arrived on site to diagnose FF door damaged. Verified damage to FF right door. Replaced right ff door and nameplate, verified operation. Verified no water leaks at time of svc call."
COOKTOP KITCHENAID KGCU467VSS02 "Arrived on site to install previous diagnosed parts. Removed unit and installed panel and trim. Assembled unit and installed. Tested operation, all tested good."
DRYER AMANA NED4655EW1 Arrived onsite for dealer complaint of dryer not heating properly. Removed back panel and element and found metal on shorted element. Removed and replaced element and cutoff. Reassembled and tested unit. Unit now heats and tumbles as intended.
REFRIGERATOR WHIRLPOOL WRF535SMHZ02 Arrived on site to diagnose fridge making loud high pitched noise. Verified noise is completely normal and is just sound of compressor running. All is completely normal and informed customer of normal operating sounds. Verified no water leaks at time of svc call.
DRYER WHIRLPOOL GEW9250PW0 "Arrived on site for unit not heating and giving e1 error, removed control and found therm harness unplugged, connected and tested good,"
DRYER WHIRLPOOL LER8620PW1 Arrived on site for “no heat” complaint. Inspected unit and found vent blocked and high limit thermostat blown. Removed and replaced thermostat. Tested unit. Unit is performing as designed. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived on site and found fresh food interior ceiling lights and freezer LED module are not on. Replaced LED control board and this has no effect, will need to bring back freezer LED module to correct the issue. No water leaks from connections at time of service; ordrng 1 W11126053 (module)"
DRYER AMANA NED4655EW1 Arrived to inspect dryer timer not advancing. Confirmed the complaint and removed and replaced the timer. Customer also has outlet issues. L1-L2 =0L1-N =124L2-N= 120Customer will seek an electrician for the outlet repair.JOB COMPLETE.
RANGE KITCHENAID KSEG950ESS "Arrived on site for customer complaint of error code and unit not working, found faulty blower motor, I replaced motor, unit tested good."
MICROWAVE WHIRLPOOL WMH53521HZ2 "Arrived on site for loud fan, found blower wheel expanded, replaced motor and tested good."
WASHER MAYTAG MVWB855DC3 "Arrived on site and inspected washer and found code for overload, set washer into a diagnostic cycle and it would not start test or calibration. Disconnected control board and after re-seating all connections washer will now start test and calibration cycles. Ran test 51 and 52 and all functions in manual and everything checks good. No water leaks from connections at time of service, Job complete"
DRYER MAYTAG MEDB855DC4 "Arrived on site and inspected dryer and found cycle will not start, Disassemble dryer and found door switch is not attached. After reconnecting it will now start normally. Also found error code for restricted airflow and recommended to customer that vent to exterior be cleaned/cleared by a service to correct issue and prevent any further damage to dryer. Job complete"
RANGE WHIRLPOOL WFE540H0AH0 Arrived on site to test unit for bake not working. Test unit and found bake element melted. Will need new bake element
REFRIGERATOR WHIRLPOOL WRF989SDAM00 "Arrived on site for no cooling found EVAP covered in ice, ran dia with no errors are failures, spoke withJk asked if cover had 4 screws but only had 2 unit will need new EVAP cover and also found rear sweating, ordering SS tech . Cleared ice, so Cust can use unit till next repair .No leaks on site ; ordrng 1 CNOTE (OFFICE RS) and 1 CNOTE (SS TECH) and 1 WPW10277799 (harns-wire) and 1 WPW10469927 (housing)"
REFRIGERATOR/TOP GE PYE22KSKSS "Arrived on site to replace refrigerator doors. Replaced both RC doors that ge sent to homeowner, and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
DISHWASHER KITCHENAID KDPE234GPS0 Arrived on site for no operation. Found unit to have a failed wash motor. Replaced. Operations are now all normal and all water connections are dry.
WASHER WHIRLPOOL WFW94HEXW
ICE MACHINE WHIRLPOOL KUID508ESS2 "Arrived on site to diagnose an ice machine that is not operating properly. Tested unit and found wiring for water level sensor mispositioned at connector, causing incomplete connection. Rewired water level sensor properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service."
DISHWASHER MAYTAG MDB4949SHW0 Arrived on site and installed new control and console. Ran diagnostics to test and found all functions test good. Job complete
DISHWASHER FRIGIDAIRE FFBD2408NB10C Arrived to install previously ordered parts. Removed and replaced the latch and strike. Unit now operates as designed.All water lines were dry at the time of service.JOB COMPLETE.
WASHER MAYTAG MHW5100DC0 "Arrived onsite for the washer with wet clothes at the end of a cycle. I checked stored error codes and found an F3E1, F9E1, & F8E3. I ran the diagnostics cycle and the unit completed the cycle but the drain pump ran longer than normal. I pulled the air trap hose off the rear of the tub and found it completely full of debris. I cleaned the hose and retested the unit. The unit worked as designed. There were no water leaks present at the time of service.
REFRIGERATOR KITCHENAID KRFF507ESS01 Arrived on site for the unit has frost buildup. Found the frost buildup is only on the top section of the freezer. Remove all the ice and added clear silicone around the freezer liner. Tested the unit and the unit is working properly. All water connections are dry at the time of service.
REFRIGERATOR WHIRLPOOL WRS315SDHZ01 Arrived on site to replace the control due to the unit not going into defrost. Replace the control and test the unit. Unit works properly and all water connection were dry at the time of service.
REFRIGERATOR WHIRLPOOL WRX986SIHZ00 Arrived on site for the unit will not dispense ice. Tested the unit and found the ice is all clumped together. Found the left door is warped and causing the ice to melt and leaked from the dispenser area. Will need to order the left door and will use the ice box fan on the next visit. All water connections are dry at the time of service.; ordrng 1 W10919616 (dor-fip LEFT)
DRYER GE DCVH680EJ1MR Arrived to inspect dryer cutting off after 5 minutes of operation.Confirmed the complaint and attempted to start the unit again and dryer would not start again.Unit will need a control and motor and AUTHORIZATION or the parts.Office to reschedule after authorization and parts ordering.NEEDS MORE WORK.; ordrng 1 CNOTE (NEEDS AUTHORIZATION ) and 1 WE17X23463 (KIT MOTOR AND PULLEY WIT) and 1 WE4M488 (MAIN POWER BOARD ASSEMBLY ELECT)
REFRIGERATOR FRIGIDAIRE FPRU19F8RFC Arrived on site for loud noise. Pulled unit out from enclosure found failed condenser fan motor need to return with fan motor to complete repair ; ordrng 1 297279500 (CONDENSER FAN) and 1 CNOTE (NEED FRIGIDAIRE UV DRIER ) and 1 CNOTE (2 HR CALL)
REFRIGERATOR KENMORE 253.7062341 Arrived on site to diagnose a refrigerator that is leaking into the fresh food section. Tested all parts and components. Found no failures to refrigerator at this time and no problems with drain system. No repairs are needed at this time and all is working properly. No leaks were found at time of service
DISHWASHER WHIRLPOOL WDT720PADM2 Arrived to install previously ordered parts. Installed the friction sleeves.Reassembled the unit and unit tested as designed.Customer satisfied.JOB COMPLETE.
VENTHOOD UNKNOWN WVU37UC0FS0 Arrived on site and tested operation. I found the blower turning slowly and making a scrapping noise. Removed blower and found that the wheel was set too close to motor. Loosened compression nut and adjusted blower wheel. Tested operation and found unit working properly. Job complete
REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site for no ice condition. Found fresh food section at 34° freezer section at 2°. Found stored fault code in icemaker during diagnostics testing. Will order a new icemaker.; ordrng 1 WPW10764668 (ice maker)
OVEN WHIRLPOOL RBS305PRS00 Arrived on site to diagnose an oven with a broiler element that is not working. Tested unit and found broiler element shorted out. Replaced broiler element and tested unit. Found all is functioning properly at this time.
REFRIGERATOR WHIRLPOOL WRF736SDAM11 "Arrived on site for no cool. Removed compressor cover no traces of dye,removed evaporator cover no frost and no traces of dye. Checked pressures,low side @-20 high side @85. Called tech support checked amp reading .5 amps per tech support leak in cabinet
REFRIGERATOR WHIRLPOOL WRF550CDHZ01 "Arrived on site for refrigerator not cooling. Performed diagnostics and tested voltage to compressor, found within range and compressor running. Found no frost pattern on evaporator. Found seal system failure. Will to check pressure in seal system. Will return with filter drier er, evaporator and compressor. Please allow 2 to 3 hours for repair.; ordrng 1 SEENOTE (2 HOUR JOB SCH APT) and 1 TJAF120 (ACCESS VALVE) and 1 W11209866 (COMPRESSOR) and 1 WPW10143759 (FILTER DRIER) and 1 WPW10313899 (EVAPORATOR )"
COOKTOP WHIRLPOOL WCG97US0HS00 Arrived on site to diagnose cooktop having abnormal flames. Found that the burner caps weren’t positioned properly and center burner head wasn’t aligned properly. Adjusted and verified normal operation. Sound from flames are completely normal. Verified no gas leaks at time of svc call.
REFRIGERATOR GE CYE22UELCDS Arrived to inspect UI touchscreen not responding.Confirmed the complaint andCalled GE spoke with JOSH Display is Not talking to main control board. More than likely a pinched connections.Will need the touchscreen control board and front face with knob.
WASHER MAYTAG MVWX655DW1 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
WASHER WHIRLPOOL WFW92HEFC0 "Arrived onsite for customer complaint of front load washer not letting cold water into unit and getting F3E1 error. Tested unit and found cold water solenoid not opening WPW10247306 (Valve) Removed and replaced water valve assembly. Reassembled and tested unit. Unit now fills,washes,drain and spins as intended. All water connections were dry at time of service."
DISHWASHER KITCHENAID KDTE104ESS2 "Arrived on site to diagnose dishwasher not washing. Ran diags and found wash motor growling and not recirculating water. Verified faulty wash motor. Replaced, ran diags and verified operations. Verified no water leaks at time of svc call.
REFRIGERATOR WHIRLPOOL WRS311SDHB00 "Arrived on site and inspected refrigerator and found icemaker fill tube is frozen , thawed it out with steamer and cycled icemaker and it is working properly. If situation happens again tech line will need to be called, there is no service pointer to address this issue. No water leaks from connections at time of service, job complete"
WASHER WHIRLPOOL MHW5500FW0 "Arrived on site and found unit operating properly and quietly. Advised customer will not need any repairs
RANGE WHIRLPOOL KGRS303BSS Arrived on site and tested operation. I found the oven light stays on. Tested bake cycle and found unit will begin to heat and then shut off. Inspected control and ignition board and found both to have failed. Unit will require control and ignition board to repair.
REFRIGERATOR MAYTAG MFI2665XEW6 "Arrived on site for water leaking. Diagnosed frozen drain due to clogged drain duct. Installed updated drain tube kit, defrosted drain checked water flow through drain good draining correctly.
REFRIGERATOR KITCHENAID KBFN402ESS02 Arrived on site for fresh food doors popping open when shutting the doors . Found mullion springs not keeping tension . Ordering mullion . . No water leaks detected at time of service . ; ordrng 1 W10732110 (rail-mulln)
DRYER MAYTAG MEDB765FC0 Arrived on site for “unit smoking and smelling of smoke” complaint. Inspected unit and found massive amounts of lint from lint trap to exhaust of unit. Cleared lint from unit and instructed customer to have home venting cleared before next operation. Instructed customer to clean venting every six months to prevent possible fire hazards and for better performance and economy.
OVEN WHIRLPOOL WOS92EC0AS00 "arrived on site to inspect oven not heating. Upon further inspection, I checked ohms to the TOD and found it open. I verified ohms to the elements and fan motors. Removed and replaced the TOD and tested the unit and it began to heat. I tested until the unit reached 180 degrees. Unit is operating as designed, job completed."
DRYER MAYTAG MEDB835DW4 Arrived to inspect dryer door not closing properly.Confirmed the complaint and installed a door catch.Unit now operates as designed.No lint observed at the time of service.JOB COMPLETE
REFRIGERATOR WHIRLPOOL WRF57R18DM00 "Arrived on site for refrigerator tripping breaker. Tested and inspected unit and could not get to reproduce issue. Called tech line and spoke with Bruce Made aware of issues checked amp draw, found within range. Was asked if refrigerator was on GFCI breaker and made aware that it is. Was instructed that is the issue. Informed tech line that unit is 3 years old and never had this issue before. Was again instructed that is the issue and that a standard breaker will need to be put in place if allowed. Instructed customer. No water leaks present at time of service.
REFRIGERATOR FRIGIDAIRE GLHS68EGPB0 "Arrived on site for controls dead . Previous company had replaced water paddle and after repair unit will not stop trying to dispense ice . One of the boards has shorted out . Ordering both power boards and ribbon cable . Need autho . Harvested IM unit filled . Nonwater leaks detected at time of service .; ordrng 1 241680002 (harness-ribbon cab) and 1 241708102 (pc board,power) and 1 241708306 and 1 AUTHO"
OVEN JENN-AIR JJW2427DB00 Arrived on site for console replacement . Replaced and tested good all functions working
MICROWAVE WHIRLPOOL WMH75021HZ0 "arrived on site to inspect microwave door latch issue. Upon further inspection, I found the bottom door switch cam in the closed position. Once I removed the interlock, I found the cam jammed and would not reposition to show open door. Also found that the switch was open as well. I removed and replaced the switches/interlocks and tested. The unit operated as designed, job completed."
DRYER LG DLEX3470W Arrived on site and found unit runs but no heat. Tested components and found a failed heater assembly. Vacuumed lint from unit and installed new heater assembly. Tested operation and found unit working properly. Job complete
DISHWASHER WHIRLPOOL WDT710PAHZ1 "Arrived on site for dishwasher not dispensing correctly. Inspected unit and work area. Performed diagnostics mode, no error codes. Monitored test cycle and found wash motor not activating. Removed failed sump and installed new. Ran automatic cycle and monitoredChecked rinse aid dispenser and found unit working area. Found customer was filling for each use. Monitored test cycle. All tested good, no water leaks present."
DISHWASHER WHIRLPOOL WDF330PAHS2 Arrived on site to diagnose dishwasher’s upper rack falling. Found faulty stoppers. Replaced and tightened rails where stopped slide onto. Informed customer of dishwasher setting to allow best washing performance and drying. Verified operation and verified no water leaks at time of svc call.
DRYER AMANA NED4655EW1 Arrived on site for the unit will not heat. Tested the unit and found the unit will turn on but no heat. Found the heater is grounded and also the cut off fuse has no continuity. Replace the cut off fuse and heater element and tested the unit. Unit works properly and advise customer to clean air vents every six months.
WASHER MAYTAG MVWX655DW1 Arrived on site for “washer stops in mid cycle” complaint. Inspected unit and found motor not working, just humming. Removed and replaced capacitor. Tested and calibrated unit. Unit is performing as designed. No leaks detected, at time of service."
DISHWASHER MAYTAG MDB4949SHZ0 "Arrived on site for unit not starting. Found 120v but. Not powering on, replaced control and tested good, no leaks on site"
OVEN WHIRLPOOL WFG515S0EB1 Arrived to inspect gas cooktop range not working. F1E1 was displayed on the control.Removed and replaced the control. Reassembled the unit and unit tested as designed.JOB COMPLETE
RANGE WHIRLPOOL WFG320M0BS3 Arrived on site and found oven rack bowed in center. Installed new rack. Job complete
WASHER GE GFW450SSM1WW Arrived on site for washer making loud noise. Tested and inspected unit and found motor and belt dislocated and rubbing against plastic. Reseated motor and belt. Tested unit and all operations are normal. No water leaks present at time of service.
COOKTOP AMANA AER6303MFS1 Arrived onsite for customer complaint of rear element not coming on range. Found element and switches shorted. Removed and replaced switches and elements. Reassembled and tested. Both work as intended. No other issues found.
WASHER WHIRLPOOL WTW5000DW1 "Arrived on site , replaced drain hose and wash plate . Unit is still not hooked up to water supply . Manually tested unit all checked normal . No water leaks detected at time of service . Job complete ."
DISHWASHER WHIRLPOOL WDF520PADM7 Arrived on site to test unit for unit not getting water in. Test unit and found fill valve connection was a off. Secured fill valve connection test unit and unit getting water job complete.
WASHER UNKNOWN HLC1700AXW Arrived onnsite and found haier washer dryer combo with door locked and throwing fc error when cycles attempted. Ge service matters stating control not sensing motor and motor needed if tub has not cracked and leaked. Unit will need motor. ; ordrng 1 WH18X27723 (MOTOR PCB )
FREEZER WHIRLPOOL F20BBA Arrived on site for recall issue. Installed recall kit to defrost heater followed all instructions in kit powered unit on unit working as designed. Repair covered under rework
DRYER WHIRLPOOL WED560LHW0 Arrived on site for dryer noise and found left rear roller to tick slightly because drum appears to have slight sharp imperfection. Leveled unit and corrected noise by adjusting drum. Some noise still present but within range.
REFRIGERATOR KITCHENAID KRSC500ESS01 "Arrived on site for frost build up and freezer light out . Found upper freezer gasket not sealing properly and light not working . Switch tested good . Replaced light ,unit is functioning properly . Ordering freezer gasket . . No water leaks detected .; ordrng 1 WPW10355585 (gasket-fip)"
MICROWAVE WHIRLPOOL WMH73521CS5 "arrived on site to inspect microwave start button not working. Upon further inspection, the customer advised that when they went to press start on the microwave, it would not come on and she noticed that the light would not come on when opening the door. I tested the switches and when I opened the door, the light did not come on. I removed and replaced the switches and tested the unit several times and the unit operated as designed. I advised the customer to not pull down on the door when opening and to not slam the door as it will damage the switches. Job completed."
REFRIGERATOR KITCHENAID KSRS25QAAL01 Arrived on site for unit leaking water. Tested icemaker and water dispenser. All was dry. House floor was dry as well when I arrived. However the defrost drain pan was not completely installed in its location. Suspect that may have been the issue.
MICROWAVE WHIRLPOOL WOC54EC0HS01 "arrived on site to install previously diagnosed and ordered part. Due to the console freezing up, I removed and replaced the console and tested. Unit operated as designed. Job completed."
DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived on site to diagnose a dishwasher that is not draining. Found broken glass obstructing drain pump from running. Removed all debris from pump and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.
WASHER AMANA NTW4516FW3 Arrived to inspect washer not draining. Tested unit and found a defective latch and drain pump. Removed and replaced the both latch and drain pump.Reassembled the unit and unit tested as designed.Calibrated unit.JOB COMPLETE
DISHWASHER JENN-AIR JDB9800CWP2 Arrived onsite for the dishwasher with water remaining in the tub at the end of the cycle. I found the drain pump not running because there was a piece of glass in it (see pic). I removed the sliver of glass that was jamming the impeller and tested the unit. The unit is working as designed. There were no water leaks present at the time of service. Call complete. Use Authorization
WASHER GE GFW450SPM1DG Removed and replaced the below THD ordered for the repair.Job complete
REFRIGERATOR WHIRLPOOL WRF736SDAM14 "Arrived on site and found no ice production, set refrigerator into diagnostic cycle and started test 57 and icemaker motor would not move. Disassembled upper section of refrigerator and replaced ice maker and ran test 57 again and icemaker turned properly. Ran test 45 and confirmed Icemaker filled with water. Recommended that customer discard first batch of ice. No water leaks from connections at time of service
DISHWASHER IKEA IDT870SAGX0 Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.
DRYER MAYTAG MEDB835DW4 Arrived on site to replace user interface for dryer. Replaced part and tested unit. Found all is functioning properly at this time.
WASHER MAYTAG MVWB765FW3 Arrived on site and installed new gear case. Tested operation and found unit working properly and all water connections dry at time of service. Job complete