Local Reviews

Appliance Express Rated 4.9 out of 5 stars based on 5803 customer reviews

Map of Austin, TX

Satisfied customer




Review of Appliance Express

He arrived on time and fixed the issue quickly.


Map of Salado, TX

great guys !!




Review of Appliance Express


Map of San Marcos, TX

Dishwasher repair was excellent




Review of Appliance Express


Map of Harker Heights, TX

No major complaints




Review of Appliance Express

The service was great, they explained what was going on throughout the repair and answered any questions we had. The technicians were knowledgeable and friendly. The only negative I could mention is that it took almost a week from the time we called for service to the manufacturer to getting our issue resolved. Not major, we just went to a laundromat and Thanksgiving was in the way which slowed it down. Overall great.


Map of Georgetown, TX

We will see




Review of Appliance Express

Complained about my packages being left on the street where they could be taken easily. Amazon says they will correct that issue so we will see


Map of Red Rock, TX

Ireland




Review of Appliance Express

The techs were AWESOME!!!


Map of Austin, TX

Moore residents




Review of Appliance Express

Service was great. Just expensive.


Map of Austin, TX

Great




Review of Appliance Express

Great service early to appt!


Map of Leander, TX

Exceptional Everything




Review of Appliance Express


Map of Leander, TX

Jim




Review of Appliance Express


Great service




Review of Appliance Express


Great Service




Review of Appliance Express

Paul from AE was great. Very knowledgeable and professional.


Appliance express




Review of Appliance Express

Was great. Only wish the scheduling could have been faster.


good nice




Review of Appliance Express


He was very pleasant!




Review of Appliance Express

With all due respect to the guy It was just a mix up of one wire and got it fixed right away by an electrician later that day itself who didn’t even charge us and Hoping it serves as an learning experience for that pleasant nice guy!


Quick and Easy




Review of Appliance Express


Great job




Review of Appliance Express


Excellent Customer Service




Review of Appliance Express

Al was great. He worked so hard replacing the brackets on my machine. He was very patient and encouraged and engaged my curious 6 year old grandson. He also educated us on the does and don’ts of our particular machine. One of the top service people I have EVER encountered!


President




Review of Appliance Express

Great service


Efficient and personable




Review of Appliance Express

Kevin fixed our dryer quickly and kept disruption to a minimum. Thanks for a great repair.


Great service




Review of Appliance Express


Great customer service




Review of Appliance Express

My technician Lou was friendly and efficient! Great experience.


Richard




Review of Appliance Express

Giid


Great service




Review of Appliance Express

Very dependable service


Thank you




Review of Appliance Express


On time and Fast




Review of Appliance Express

Used for warranty service. Very professional, no complaints. Fixed the fridge quick and left contact info for if there were issues.


Jameson




Review of Appliance Express

Wes was great! Very knowledgeable and efficient.


Great Service




Review of Appliance Express

James C located and corrected the problem. JB Hunt did not install ice maker correctly.


Great service and fixed the issue.




Review of Appliance Express


Juaquine




Review of Appliance Express

Absolute professional


Great service




Review of Appliance Express


Great job!




Review of Appliance Express

Richard and the apprentice that he was training did a great job.


Excellent service!




Review of Appliance Express

Service and advice was great and helpful.


Happy customer




Review of Appliance Express

Great service and punctual! Andy is great!


Great Service




Review of Appliance Express

Luis was great as always!


Whole procedure well done.




Review of Appliance Express

Other service firms could use this one as an example of how it should be done. Communication before techs arrived, prompt arrival, business dress (company tees), courteous techs, short time to repair, all made favorable impression. This from someone who never rates service companies! Job was warranty job on new unit, so I can't rate pricing.


Lou rocks!




Review of Appliance Express

Lou was serving my dishwasher. He quickly identified the issue and had it fixed quickly. He was nice and professional. Ask for Lou for your next service if you can.


Whirlpool dishwasher wasn't cleaning dishes.




Review of Appliance Express

Kevin replaced the control board, water clarity sensor, and washing motor. Dishwasher working fine now.


Stephen




Review of Appliance Express


Thanks




Review of Appliance Express


Excellent Service




Review of Appliance Express

Work was very professional and prompt. Timing and pricing as promised.


Friendly Service




Review of Appliance Express

They came in, did the work quickly, explained things and were out in very short time.


So nice, on time, quickly done, great experience!




Review of Appliance Express


Brent




Review of Appliance Express

Great


David




Review of Appliance Express

Great job


Efficient and friendly




Review of Appliance Express

The delivery driver was great. He called to make sure we were Home and when he arrived he was very nice and even came on to make sure we ordered the correct part.


repair




Review of Appliance Express

Our problem was not resolved.


Superb service




Review of Appliance Express

Lou actually came to my house 3 times, so this review should count 3 times. I waited until everything was completed because I was afraid if I did the survey sooner it might close my service order with the extended warranty company. Lou was so nice, so we'll prepared, neat, and thorough. On the last visit, he did a favor for me. The day before one of the maids had accidently left a burner on on the cooktop. Our home nurse noticed the smell and I found the burner. I cannot smell. That evening my daughter came by and thought she still smelled has but we couldn't find a leak. We decided it might be a residue smell in the one part of the house where she smelled it. The next morning Lou came to repair my ice maker. I asked him if he would check to see if he could smell gas. He saved my daughter a trip back toy house and assured me that he could not smell gas. This was above and beyond and greatly appreciated. Lou is a great repairman ( yes my ice maker is doing great) and he is a great human being. He represents your company well.


How many repairmen does it take to fix a fridge? Will never know...




Review of Appliance Express

I bought a Whirlpool fridge, which came with the manufacturer's warranty. Within 2 months, it went out. The french door section was warm to the touch and the bottom freezer was frozen over in solid ice where the air was supposed to come out and enter into the upper range. I called Whirlpool and they were on it. They of course covered the repair and had their local preferred vendor, Appliance Express, contact me to schedule service. My food was already spoiling. Did they try to get me in ASAP? No. They made me wait several days which meant I had lost $200 on food we had to trash. The guy came out and said the evaporator was freezing over due to a failed defrost control, so he replaced that. We had to manually defrost the fridge and wait another 24 hours for it to cool per their instructions (another 2 days...at a week at that point from the time it went out). It worked fine...until two weeks later when the exact same thing happened and we had to call them to come out. Again, couldn't come for a few days but luckily we didn't lose the food this time. We have a back up in place now for these things after learning the first time. Since it was going to be several days for them to come out again, we did the manual defrost and used a blow dryer for a quick fix (something the last repair man told us to do for the 1st incident). Waa laa! It was working again. I called them the day of the scheduled repair to ask if I should even have them come out since it was working better than before now. She said yes because it's obviously an issue that's recurring and needs fixed. So, he came out, did absolutely nothing, was very offensive and rude this time, and then left without fixing the issue. It was now again warm and stayed that way for another 24 hours and then some. My solution? We bought another fridge, and not a Whirlpool this time. And it works perfectly. We are returning the first unit and I'm letting everyone know the "quality" service this company [fails to] provide. I even sent an email letting them know of my experience and to contact me to discuss. I never received a response. Shows how much they "care". I've let whirlpool know as well.


Mixon




Review of Appliance Express


Great Service




Review of Appliance Express

Easy to schedule an appt. Our Service Technician, David, listened to the issue we were having with our refrigerator, and explained his solution in detail. He was very friendly, courteous, and knowledgeable. Our ice maker is working again. Great service. We would use Appliance Express again.


Professional & knowledgeable




Review of Appliance Express

Thank you for communication and experience.


Thank you, Brandon, for you kind instruction on the problem with our new dryer.




Review of Appliance Express


Skilled professionals




Review of Appliance Express

Both teams I met were kind, personable people who knew what they were doing.


Washer repair




Review of Appliance Express

Customer service was awesome on the phone and they set up appt quickly. Technician changed the part that he thought was wrong with the washer. When I tried to wash that evening the washer still didnt spin. So they will have to come out again.


Great service




Review of Appliance Express

Lou was wonderful, and very knowledgeable. The scheduling was off but that could be confused with PULTE, me, and you guys. Had taken a day off and the scheduling was messed up and I had taken off work


Loved the two technicians who visited us.




Review of Appliance Express


Great work! Above and Beyond




Review of Appliance Express

The gentlemen who came to service my Washer went above and beyond. They answered all my little and major questions. They also came back to the house when I thought there was a malfunction after they fixed it. These two are assets to the organization and I would give more praise if it were possible.


Yajaira




Review of Appliance Express

Wesley is a very knowledgable young man with excellent customer service qualities and a great deal of patience.


far exceeded expectations




Review of Appliance Express

he did an excellent job, on schedule.


Nicole




Review of Appliance Express

Very knowledgeable about products and very friendly


Baking problem




Review of Appliance Express

I couldn't use my oven and I called for help before Thanksgiving. Appliance Express asked about the problem and I discussed the problem with the polite customer service lady on the phone. She said she'd better order a part for the stove in case it was needed. By ordering the part, they would only come out once to fix it instead of twice. The technician was very polite, also. He explained about the stove electrical burners on top of the stove since I had problems with them, also. He was able to fix the oven to my delight before Thanksgiving with the part that was ordered over the phone. They did an excellent both the phone customer service representative and the technician! Kuddos to both of them!!


Keith Schanck




Review of Appliance Express


Great, great service




Review of Appliance Express

Tyler is the best. He knows his job well, he's friendly. Just an all around great person.


Great service by knowledgable expert!




Review of Appliance Express

I was able to get a service appointment easily and quickly. The technician arrived promptly. He ran a full diagnostic, made some adjustments to my new washing machine, spent some time explaining how to get optimum performance from the unit.


Good service




Review of Appliance Express


Knowledgeable, professional and helpful




Review of Appliance Express

Wonderful service, extremely knowledgeable and personable Provided great service and tips for maintenance of my appliance


fast service




Review of Appliance Express


Great service




Review of Appliance Express


Rating = 10 Stars!!!




Review of Appliance Express

Many thanks to Kevin for being a font of information on my new washing machine. He knew twice as much as the almost zero information in the User Manual!


Great service




Review of Appliance Express

Great service...all is well.....thanks


Easy Repair




Review of Appliance Express

The tech was in and out efficiently and did a great job. The appointment process was no-hassle and convenient. Thanks!


Microwave repair




Review of Appliance Express

Confusion on the detailed billing I did not feel very comfortable about. Parts did not match what was installed but somehow the corrected detail added up to the amount i paid. Labor went up to make up the difference in the parts over billing. Great work, just not sure I got what i paid for.


Great experience!




Review of Appliance Express

Dale really did a great job in helping me put together the items I needed.


Great service




Review of Appliance Express

Excellent


Expert




Review of Appliance Express

Scott is an absolute expert - great tech


Great




Review of Appliance Express

Wesley was very helpful! Easy to communicate with and super friendly. Would definitely recommend him to anyone!


BenJamin




Review of Appliance Express

Great service


These guys are first rate. Smart, fast, clean.




Review of Appliance Express

Lou came out and serviced my whirlpool washer in my RV under whirlpool warranty. He was very knowledgeable, went about his work meticulously and neatly, and was fast. I will call these guys again for my repairs, under warranty or not. -Kyle


Appliance repair experts




Review of Appliance Express


2nd visit




Review of Appliance Express

Lou was great. The only concern I have is with the previous visit. A different tech repaired the same repair a few months ago and it reoccurred. Lou replaced an additional part, so hopefully that fixes it. Both technicians were very nice and custom oriented.


Persistent courteous service




Review of Appliance Express

Andy stayed with us after the 1st two attempts didn't produced the desired results. Very courteous and knowledgeable service the entire way.


Mary




Review of Appliance Express

Great Service


Great service!




Review of Appliance Express

Great service!


Great Service




Review of Appliance Express

Robert was excellent! Very Professional!


Great service




Review of Appliance Express


Great service as usual




Review of Appliance Express

I've used Appliance Express multiple times in the past and they've always been great to me. All of their technicians are awesome, very knowledgeable, and courteous. If I ever have any problem with my appliance again, I would definitely be calling Appliance Express


Microwave service




Review of Appliance Express


Excellent trouble shooting




Review of Appliance Express

Without hesitation, he solved the root cause of the problem


friendly and competent




Review of Appliance Express

helpful tech. on time and good.


Outstanding Customer Service




Review of Appliance Express

Big Wes is “Awesome”! Great customer service!


Great service




Review of Appliance Express

All my questions were answered. He was able to explain to me somethings that were not in the manuals.


Tech review




Review of Appliance Express

This tech performed a sufficient job. I was a bit annoyed he asked to use the bathroom within my house on arrival, however. Perhaps insist your techs use public restrooms prior to arriving at client houses.


Maytag Washer Repair




Review of Appliance Express

Lou was great; informative, professional, and, once he had the right part, was able to complete the repairs. My new washer is acting like a new washer again!


Did not fix it




Review of Appliance Express

On 11/6, serviceman came out to fix an issue with ice maker. Said he replaced the damaged part and left. The problem was not fixed. A different Repairman came out 11/20 and replaced the part that supposedly replaced during the last visit. The part removed definitely was not new and was badly worn. What kind of service is this? It was under warranty so the company could be charging the manufacturer twice !!


great service




Review of Appliance Express


Great professional service




Review of Appliance Express


Awesome Service Exceeded Expectations




Review of Appliance Express

We had such a great experience with Appliance Express fixing our Ice Maker that was still under warranty. Very easy to set up the appointment and Mr Rhoden was very polite and courteous and professional. He exceeded all of our expectations. He even put shoe covers on before coming into our home. Fixed the Ice Maker very quickly and efficiently. Great over all experience that exceeded our expectations.


Way too expensive




Review of Appliance Express

Very expensive and didn’t fix the problem. Installed a part for $90 that didn’t resolve the problem.Back to square one.


Great service, spent all the time I needed.




Review of Appliance Express


Ice Maker Repair




Review of Appliance Express


Great Service




Review of Appliance Express

Brandon was very efficient and experienced. He came in and discovered the issue with the dryer and fixed it in no time. Extremely happy.


Great Service.




Review of Appliance Express


Shana




Review of Appliance Express


My review




Review of Appliance Express

Wesly did a great job. Fixed my dryer and worked efficiently. He also offered advice to prevent the problem from happening again.


Great service!




Review of Appliance Express


Customer-Focused Service




Review of Appliance Express

Robert made sure my warranty repair was completed correctly and took the time to answer my questions about it.


Great Service




Review of Appliance Express

Professional, Knowledgeable, and fast. Fixed my dryer and now is working great!


Excellent Service




Review of Appliance Express

Contacted Maytag/Whirlpool, about an issue with our (almost) 1 year old dryer. Appliance Express contacted me to schedule an appointment. This was all accomplished within 5 days! AE's technician, Scott, was very knowledgeable, even came prepared w possible part! He was right, it was the door switch which he quickly replaced and I was ready to go! Fantastic experience! Will keep this number handy and will recommend to others!


Great service




Review of Appliance Express


great service




Review of Appliance Express


Quality service!




Review of Appliance Express


Great Service




Review of Appliance Express

Fast and efficient service


Excellent service




Review of Appliance Express

Fixed my dishwasher in timely manner and very knowledgeable.


Knowledgeable and prompt




Review of Appliance Express


Professional and courteous




Review of Appliance Express

Had a warranty repair provided, had a quick turnaround from the call to someone coming out. All around really nice experience


Job well done!




Review of Appliance Express

Our technician was able to fix the washing machine quickly! He was very professional and polite


Great Service




Review of Appliance Express

The technician was very thorough in explaining the problem and the fix.


Timely fast efficient.




Review of Appliance Express

but 24h later still no ice.


Excellent




Review of Appliance Express

Tyler was very knowledgeable in what he was repairing, also he Answered all of my questions. Thank you Tyler


Great service




Review of Appliance Express


Honest Service Technician




Review of Appliance Express

Joseph C. called me on the way over for my scheduled service appointment. He was running a bit behind, but no big deal. He asked me what my issue was and after talking through it, Joseph recommended that I cancel my service appointment and try a few things on my own. I took his advice and saved the $130 or so that I would have paid for the service! My issue has not presented again since our phone call, but if it does, I will definitely try to get Joseph over to take a look!


Knowledgeable & professional




Review of Appliance Express

Service technician, Joseph, quickly diagnosed & fixed the problem with our clothes dryer. Thank you.


Perfect




Review of Appliance Express

Very knowledgeable, courteous, efficient. I have used appliance express 3 times in the last 2 years and both technicians that came out were were very professional. They make it seem like there just making you a quick peanut butter sandwich- "Sandwich is ready sir"...this guy already had the parts he needed to repair my washer...on the truck!= efficient. = will use again. Thanks guys!


Whirlpool Refrigerator




Review of Appliance Express

Tommy is thorough and diligent in helping us resolve the problem with frost in freezer. He is very pleasant and courteous.


He was great.




Review of Appliance Express

He went beyond what was necessary.


Competent repair tech, great service




Review of Appliance Express

Replaced the compressor and control module due to repeated failures of our refrigerator. Knew what he was doing and did it well. It is working now and hopefully will be more reliable in the future. Thanks for a productive visit


Jonathan




Review of Appliance Express


Maria




Review of Appliance Express


Very pleasant experience. Great professional service.




Review of Appliance Express

Enjoyable experience ver professional and timely.


Luis




Review of Appliance Express

Luis was professional and I felt very honest. My refrigerator/freezer GE Profile 48" unit did not get repaired and no money was waisted. Luis explained how the freon line was broken inside the structure of the unit and not able to be repaired.


Jim




Review of Appliance Express

He was on time, appearance was clean and professional, fixed my washer very quickly. I am an ASE Certified Master Automobile Technician, having recertified 6 times since 1982, I know what good service and professionalism is all about.


Very professional




Review of Appliance Express

Great and professional service member


Pablo




Review of Appliance Express

Mr Joseph,very professional he knows what is doing,thank you very much.


Theresa




Review of Appliance Express

Great service, the service tech was friendly and very knowledgeable in his skills.


Great service




Review of Appliance Express


great service




Review of Appliance Express

Very satisfied


Great experience!




Review of Appliance Express

Andy was prompt, efficient, and fixed our issue.


Awesome Service




Review of Appliance Express

When it comes to Induction Cooktops, Leo knows the product. He knows how to repair correctly in an efficient and confident manner. I especially like that he helps us customers better understand our induction cooktops and how to use them correctly!


Great service




Review of Appliance Express

My service tech was very polite and explained everything he was doing.


great service




Review of Appliance Express

Robert have an apprentice with him and he coached him well. Together they resolved my dryer noise issue.


Great service




Review of Appliance Express


Great service




Review of Appliance Express


Great service




Review of Appliance Express

Techinican was very helpful and friendly understood our concerns and advised us on what our best step would be in resolving our situation.


Outstanding service provided by a true gentleman




Review of Appliance Express

Lou was polite, courteous, careful, reliable, on time, and knew his product and his job to repair. One of the best repair persons I've ever had the honor to review.


On time, fixed the issue on the spot.




Review of Appliance Express

I always use Appliance Express for our appliance repairs that we're unable to fix ourselves. They always do the job right the first time.


Great




Review of Appliance Express


Great




Review of Appliance Express

Very pleased with the service


great service




Review of Appliance Express

very helpfuf every way


Excellent service.




Review of Appliance Express

Your repair guys did a good Job and back in service. Thank you. Ron Moore


Don't hesitate!




Review of Appliance Express

We're repeat customers due to the great service!


Refrigerator Repair




Review of Appliance Express


Very good service




Review of Appliance Express

Very pleased


Great service




Review of Appliance Express


Satisfying experience




Review of Appliance Express

We are in Houston and have not yet been able to use our repaired oven, we are pleased it has been repaired and reinstalled. We are hoping that it works well when we all arrive for Thanksgiving with our entire family. Thank you Appliance Express!


Very good




Review of Appliance Express


Great service




Review of Appliance Express

Very responsive and professional, friendly service. Fixed the problem quickly and accurately.


Very competent




Review of Appliance Express


Awesome Service!




Review of Appliance Express

Tommy done a very well job. I would definitely recommend him to my friends and family.


Great Service




Review of Appliance Express


Good service




Review of Appliance Express


Great Service




Review of Appliance Express

Not only did Kevin arrive early, he was very personable, and quick!


Great experience




Review of Appliance Express

I appreciate that David honestly told me what the problem was (stuck soap pod) and didn’t try to perform unnecessary repairs.


Great experience




Review of Appliance Express

Lou has consistently provided dependable, thoughtful, and exceptional customer service. We highly recommend Lou!


Great Service




Review of Appliance Express

Professional and courteous. Came when they said they would and communicated with us. They also fixed the problem! Can't ask for more.


Very timely




Review of Appliance Express


Great service




Review of Appliance Express

Awesome


Washer Repair




Review of Appliance Express

Washer repair was great. Communications was spot on. They explained everything that was wrong and repaired it in a very timely fashion.


Great Service




Review of Appliance Express


Awesome service




Review of Appliance Express

Andy was polite,knowledgeable,and efficient.


Great service




Review of Appliance Express

I’ve always had great customer service from Appliance Express. James and Lou are professional and punctual.


Andy is GREAT




Review of Appliance Express

Andy from Appliance Express was on time, friendly and did a great job getting our washer up and running.


Professional




Review of Appliance Express

Lou is professional & courteous.


Great Service, very quick turnaround time and repair time.




Review of Appliance Express

Your repair men were very professional and quick. Your first one arrived an hour before we closed and was able to diagnose the problem, give us a temporary solution, and set in place a permanent solution all within 40 minutes.


Quick and Excellent Service




Review of Appliance Express

Very reliable, were there when they said they would be and were prepared with all of the right tools and equipment! Would definitely recommend them!


Great tech/office communication needs to improve




Review of Appliance Express

Great tech! Office needs to improve on communicating details I give for tech as how to gain access/leave my home. Due not being home when tech is on property. Also every time I’ve had techs out they have been awesome and typically have some form of communication issue w/the office.


warrenty service




Review of Appliance Express


Great & quick service




Review of Appliance Express


Great service




Review of Appliance Express

Friendly and knowledgeable service.


Certainly solved the Problem




Review of Appliance Express

Jonathan drew upon his knowledge and immediately assessed the problem and the subsequent solution. Jonathan was very patient with us, answered all our questions, took time to explain the problem and the solution. He made the price clear and got our permission before continuing the work. He even gave us advice about how to evaluate an issue on another appliance. We would recommend him without reservation. He worked efficiently and well, so we were not inconvenienced. He also called and let us know when he would be there, and he arrived when he said he would. Definitely a five star employee whom we would call again without reservation.


Service was great




Review of Appliance Express

Knew what he was doing and shared knowledge


Ayala




Review of Appliance Express

Perfect job


Fantastic and Quick!




Review of Appliance Express

James was our technician. He was prompt and arrived at the beginning of our time-frame window given to us when we set up the appointment. He quickly ascertained the problem and immediately began fixing the issue. The issue was resolved in less than an hour and our fridge is back in tip-top shape. As for prices, I have no idea as it was covered under the manufacturer's warranty. So..the perfect price for me. 🙂


Great Service and very knowledgable




Review of Appliance Express


Great service




Review of Appliance Express

Andy repaired our Churches refrigerator. We are a small church and not staffed on site. We were given a 3 hour service window and Andy called about 30 minutes before he was on site. This was convenient to me. I believe Andy was very thorough and only sold us only the parts we needed. The repair was significantly less than buying a new equivalent refrigerator


Service exceeded expections




Review of Appliance Express


Great service




Review of Appliance Express

Fast, efficient, clean and friendly.


Adrian jasso




Review of Appliance Express


Great Service




Review of Appliance Express


Expensive Fix




Review of Appliance Express

Andy was nice- did his job in a timely manner. Answered my questions, however, I was told the belt broke, but did not see the proof. I do not believe he made it up- just would of liked to of been shown the broken belt. This is hind site- Andy did excellent work. But after he left, I recalled being at an auto shop where they told me the hoses were bad, I looked at them and they had been cut. So it’s just a female feeling possibly taken advantage of. That being said, I see no reason why I would not use your repair company again. All is good- thank you


The tech was very professional.




Review of Appliance Express


Great service




Review of Appliance Express


Great Service




Review of Appliance Express

Robert arrived on time and was able to assess our concerns. After allowing time to determine if what we were concerned about would become evident, he explained what may have caused our concerns. We were reassured that everything was working properly.


Al R




Review of Appliance Express

Very nice respectful man


Quick and efficient service!




Review of Appliance Express

Thomas did a gret job fixing our dishwasher on the same day!


Deborah




Review of Appliance Express


PROMPT AND GOOD SERVICE




Review of Appliance Express

MY ONLY CONCERN IS THAT THE EMAILED RECEIPT SHOWED ONLY THE SERVICE CHARGE OF $129.99. THERE WAS NOTHING TO SHOW THE COST OF THE ICEMAKER. MY TOTAL BILL WAS $323.84


Great Service




Review of Appliance Express


Tommy was great




Review of Appliance Express

Tommy gets high marks in all categories


Informative Service




Review of Appliance Express

While it was a bummer that our ice maker needed to be replaced, the tech was very courteous in showing how he tested everything to verify it was necessary. He was quick, did not make a mess, and was very informative in his explanations.


Wesley P.

Wesley P.

RANGE WHIRLPOOL WFE320M0ES2 Arrived onnsite and found unit operating with failed control. Replaced control. All checks good. Unit is now operating as designed.

Near Scofield Ridge Pkwy, Austin, TX 78727
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFW3090JW0 Arrived onnsite and installed acu. All checks good. Unit is now operating as designed.

Near Barton Springs Rd, Austin, TX 78704
Wesley P.

Wesley P.

RANGE WHIRLPOOL WFG550S0HZ0 Arrived onnsite and found return air blocked by foil preventing preheat. Advised customer on findings. Removed foil. All checks good. Unit is now operating as designed.

Near Chandler Creek Blvd, Round Rock, TX 78665
Wesley P.

Wesley P.

WASHER WHIRLPOOL WFC8090GX0 "Arrived on site and tested unit for not operating on a drying only load. Advised customer on findings that the unit is operating as designed, a further selection was needed. Unit is now operating as designed advised customer on findings."

Near S Congress Ave, Austin, TX 78704
Wesley P.

Wesley P.

RANGE WHIRLPOOL WFE510S0HS1 Arrived on site for failed hinge. Repaired by replacing hinge. In maintenance shop. All else checks good. Unit is now operating as designed.

Near Hunters Chase Dr, Austin, TX 78729
Wesley P.

Wesley P.

DISHWASHER KITCHENAID KDFE104DSS5 Arrived onnsite and found unit operating with leak from diverter valve. Replaced sump and motor. Unit is now operating leak free. All checks good.

Near Broadmoor Dr, Austin, TX 78723
Wesley P.

Wesley P.

OVEN WHIRLPOOL WFC310S0EB3 Arrived on site and found unit control failed. Replaced control. Unit is now operating as designed.

Near Attra St, Austin, TX 78723
Thomas L.

Thomas L.

WASHER MAYTAG MVWX700XL2 "Arrived on site for unit that will not agitate. The unit now will also not spin. The unit has a failed gear case, failing lid lock, and will need an impeller as well. Customer will look at new units before making her decision to repair this unit. Water connections are all dry."

Near Buffalo Trail, Liberty Hill, TX 78642
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRS321SDHZ01 Arrived on site for unit not dispensing ice. Found the unit was making ice but not dispensing ice through the door. Found that on the ice dispenser motor the blue wire was loose. Reconnected wire and all operations are now normal. All water connections are dry.

Near A Rd, Burnet, TX 78611
Thomas L.

Thomas L.

WASHER MAYTAG MHW5630HC0 Arrived on site for unit vibrating during operation. The customer and I watched the unit with and without a load of clothing. The customer and I both agree the machine is working properly at this time with no water leaks.

Near Fox Cir, Burnet, TX 78611
Thomas L.

Thomas L.

OVEN WHIRLPOOL WOD51EC0HS01 Unit has a dent in the lower door oven outer panel. Replaced lower oven door outer panel.

Near Liberty Hill, TX 78642
Thomas L.

Thomas L.

WASHER WHIRLPOOL WTW4855HW1 Arrived on site for noisy operation. Tested unit with a load of towels. All operations are normal at this time. All water connections were dry.

Near Co Rd 139, Burnet, TX 78611
Wesley P.

Wesley P.

REFRIGERATOR WHIRLPOOL WRS315SDHM02 Arrived on site for customer water questions and found unit needed filter replaced. Advised Mr. on filter replacement and reset. All else checks good. Unit is operating as designed.

Near Chandler Creek Blvd, Round Rock, TX 78665
Scott  M.

Scott M.

WASHER WHIRLPOOL WFW6620HW0 "Arrived on site for washer leaking. Opened cabniet ,checked bellow . All checked good . Ran diagnostics , couldn’t duplicate. Did find soap bubbles in vent bellow . Instructed customer on soap use . No water leaks detected at time of service . Job complete ."

Near Shade St, Smithville, TX 78957
Wesley P.

Wesley P.

OVEN WHIRLPOOL WOD77EC0HS01 Arrived on site for unit lower oven rattles during preheat. Tested and was unable to replicate symptom at first but later found that unit buzzes and rattles during preheat in lower oven unless you open the door. Only when preheating lower oven. Ordering blowers and returning Monday 9th; ordrng 2 W11248652 (BLOWER)s

Near Elkhorn Mountain Trail, Austin, TX 78729
Robert J.

Robert J.

REFRIGERATOR KITCHENAID KBSD618ESS01 Arrived on job to replace door to unit. Replaced door. Tested unit. Unit test good. Job complete

Near Chloes Bloom Bend, Austin, TX 78738
Scott  M.

Scott M.

COOKTOP WHIRLPOOL WFE515S0EB1 "Arrived on site for left burned not working and cooktop light always on . Found burn mark on ribbon 6” , also burn marks on both switches .Replaced both elements and both switches . Tested burners , all checks good . Job complete"

Near Titanium St, Manor, TX 78653
Robert J.

Robert J.

DRYER WHIRLPOOL WED5620HW1 Arrived on job for unit not powering on. Tested unit. Found that the wire in the console board was not properly connected. Re attached wire to console board. Tested unit. Unit test good. Job complete

Near Bastrop Hwy, Austin, TX 78741
Robert J.

Robert J.

WASHER MAYTAG MHWE300VW12 "Arrived on job for complaints of unit not powering on. Tested unit. Was only getting a beeping noise. Put in diagnostics, got F70 error code. Called tech line. Tech line advised that the motor control needed to be replaced. Replaced motor control. Tested unit, unit test good. Have SR#7726540122. Job complete.

Near Buckskin Pass, Austin, TX 78745
Wesley P.

Wesley P.

WASHER WHIRLPOOL WTW4950XW3 "Arrived on site and found unit operating with latch error and grinding gearcase. Scheduling for Friday, customer will call in to confirm after discussing with husband. ; ordrng 1 W10404050 (lid lock) and 1 W11035747 (gearcase)"

Near Wideleaf Dr, Austin, TX 78724
Robert J.

Robert J.

DISHWASHER WHIRLPOOL KUDP02FRBL0 "Arrived on job for complaints of unit door falling. Tested unit. Found that cables were broken. Replaced cables. Tested unit, unit test good. No leaks at this time.

Near Plumbrook Dr, Austin, TX 78746
Thomas L.

Thomas L.

MICROWAVE GE JVM3160RF5SS Arrived on site for unit that is not heating. Tested unit to find no heat being generated. Tested unit to find it was generating 200 watts of power. The unit has a problem in the high-voltage system. The cook relay is closing properly. Will order high-voltage system parts and office will reschedule when they locate the parts.; ordrng 1 WB20X10067 (h.v.transformer) and 1 WB26X28935 (DIODE) and 1 WB27X11214 (h.v.capacitor)

Near E Pecan St, Burnet, TX 78611
Robert J.

Robert J.

WASHER ELECTROLUX EFLS617STT0 Arrived on job for complaints of unit not getting hot water. Tested unit. Found that hot side water valve was built up with calcium deposit. Removed the calcium buildup. Tested unit. Unit test good. No leaks at this time.

Near Wood Acre Ln, Austin, TX 78733
Richard P.

Richard P.

RANGE AMANA AGR5330BAS2 "Arrived onsite for the for the range knob being offset, upon inspection we found that the knob was offset in the manifold, after a small readjustment we found the knob rested in the correct position, we replaced the knob and instructed customer on proper use and proper flame height for each eyelet size. Complete"

Near Landing Ln, New Braunfels, TX 78130
Richard P.

Richard P.

MICROWAVE WHIRLPOOL WMH31017HS2 "Arrived onsite for the microwave not venting, upon inspection we found the microwave was venting correctly and pulled the paper, we then checked the position of the vent fan and found it was in the correct position, after unsealing the vent hood we found a substantial gap between the microwave and cabinets, instructed customer on ways to fix the gap and venting issue. Complete"

Near Buttercup Bend, New Braunfels, TX 78130
Richard P.

Richard P.

DISHWASHER KITCHENAID KDTM354DSS5 "Arrived onsite for the dishwasher flipping a breaker, upon inspection we found no noticeable ark spots or loose water, we ran a full diagnostic cycle and express wash with no problem, all cycles passed and no popping of the breaker. Outlet check out fine. Complete"

Near Lee St, Seguin, TX 78155
Scott  M.

Scott M.

WASHER WHIRLPOOL WTW8800YC0 "Arrived on site for washer making a banging noise during spin. Found stator and rotor covered in sludge and needing to be replaced, will need bearing . Autho . Ordering stator and rotor . Please call to set return visit ?; ordrng 1 280146 (rotor) and 1 AUTHO and 1 WPW10419333 (stator)"

Near Persimmon St, Bastrop, TX 78602
Scott  M.

Scott M.

REFRIGERATOR WHIRLPOOL WRF990SLAM00 "Arrived on site for warmer then normal temps . Temps are just above normal . Found ice ball build up on freezer cover where welds are . No frost in fresh food . Steamed ice off top only of fz evap . Ran test 4 ,only got frost on 1/2 first coil of evap . Let fridge run normally for about 15 mins ,same result . Found only couple specs of uv in freezer tray . Ordering both evaps ,compressor ,uv drier ,port . Weigh 3 hrs . No water leaks detected at time of service . Please call to set return . ; ordrng 1 3HRS and 1 SERVICEPORT and 1 UVDRIED and 1 W10276644 (compressor) and 1 W10917531 (FRESH FOOD EVAP PER PARTS DEPT ) and 1 WPW10608485 (evaporator)"

Near Old Windmill Rd, Bastrop, TX 78602
Robert J.

Robert J.

DISHWASHER WHIRLPOOL KUDP02FRBL0 "Arrived on job for complaints of unit door falling. Tested unit. Found that cables were broken. Replaced cables. Tested unit, unit test good. No leaks at this time.

Near Plumbrook Dr, Austin, TX 78746
Robert J.

Robert J.

DRYER MAYTAG MED5630HW0 Arrived on job to replace base to unit. Tested unit. Found that unit was making noises and shaking. Upon investigation. Found that the motor to unit was shorting. Ordered part motor. Spoke to Donna. Rescheduled with customer.; ordrng 1 W11086656 (motor-drve)

Near Mourning Dove Ln, Buda, TX 78610
Paul R.

Paul R.

OVEN KITCHENAID KODE500ESS02 "Arrived onsite for the oven with the control panel not functioning. I found the 1, 2, 3 buttons not functioning. I found an F2E1 stuck key error. I cleared the error and tested the oven. The error didn’t return. I did a power reset and tested the oven. The unit worked as designed. I went over reshaping the door gasket with the customer to prevent the steam from getting to the UI.

Near Whitehurst Cove, Round Rock, TX 78681
Paul R.

Paul R.

DISHWASHER FRIGIDAIRE FFCD2413US1A Arrived onsite for the dishwasher that is not running and has no power. I found the circuit breaker tripped. I reset the breaker and tested the unit in the service test cycle and the unit completed the cycle but after further inspection I found out the unit wasn’t heating. I found the high limit thermostat open. After removing the thermostat I found it separating. I replaced the thermostat and tested the unit again. The unit is working as designed. I advised the customer to have the breaker changed from a GFCI breaker to a regular breaker. Call complete.

Near Logan Dr, Round Rock, TX 78664
Paul R.

Paul R.

MICROWAVE WHIRLPOOL WOC54EC0HB01 Arrived onsite for the microwave that’s not turning on. I found that the unit would program but when next was selected to start the cycle you could only hear a response from the touch screen but nothing happened. I found an F1E6 stored magnetron error code. I did a power reset and tested the unit again. I found the unit running now but not heating. I had an F1E5 inverter error show up. I disassembled the unit to test the components and found the wave guide arced. I removed the magnetron and found the entire antenna cap missing. I took pics of the waveguide and the magnetron. I called techline to see how they wanted to proceed. I spoke with Scott file number 7726541434 and explained my findings. Scott deemed the unit non repairable because of the arcing and pitting inside the waveguide. I explained to the customer that someone from Whirlpool would contact them within 2 business days per Scott’s instruction. Call complete.

Near Quill Leaf Cove, Austin, TX 78750
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRMF706ESS01 "Arrived on site for cooling issues. Customer defrosted unit due to ice build up in freezer. Ran diagnostic,found defrost thermistor reading open,unit will need fan motor that includes thermistors. Installed new fan assembly checked defrost heater good.

Near Bernstein St, Austin, TX 78745
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRF535SMBM00 Arrived onsite for the refrigerator dripping water from the ice maker again making a solid block of ice in the bucket. The customer had the water turned off when I arrived. I inspected the ice maker and the funnel. The ice maker was clear and the funnel had a small piece of ice in it that I removed with my fingers. I turned the water on and bypassed the unit to but it in a harvest. The unit filled and worked properly and never dripped any water. The customer has a dual inline filter system for the ice maker but no way to bleed the filters and I explained that this needed to be done to clear any loose debris out just in case so it doesn’t get to the fill valve. The call is still covered under AE warranty. Call complete.

Near Ashbury Rd, Round Rock, TX 78681
Luis M.

Luis M.

REFRIGERATOR FRIGIDAIRE FGUS2642LF0 "Arrived on site for defective main control,found dispenser door not sealing also. Replaced main control and dispenser assembly. Tested water and ice dispenser working as designed.

Near W Mockingbird Ln, Austin, TX 78745
Robert J.

Robert J.

WASHER ELECTROLUX EFLS617STT0 Arrived on job for complaints of unit not getting hot water. Tested unit. Found that hot side water valve was built up with calcium deposit. Removed the calcium buildup. Tested unit. Unit test good. No leaks at this time.

Near Wood Acre Ln, Austin, TX 78733
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KBFN502ESS02 Arrived on site for unit over producing ice. Found excessive ice in bin and on freezer floor diagnosed icemaker bail arm switch not powering off icemaker. Installed a new icemaker tested bail arm unit working as designed.

Near Hayden Bend, Bee Cave, TX 78738
Luis M.

Luis M.

REFRIGERATOR KITCHENAID KRFC300ESS03 "Arrived on site for loud noise. Diagnosed condenser coils vibrating against cabinet,adjusted condenser coils bracket noise no longer present"

Near S 1st St, Austin, TX 78704
Richard P.

Richard P.

REFRIGERATOR KITCHENAID KBSD608ESS01 "Arrived onsite for the refrigerator not working properly, upon inspection we found the UI not working, ordering part and rescheduling. House under new construction. Office to reschedule ; ordrng 1 WPW10151236 (cntrl-elec)"

Near Fox Trotter Rd, Seguin, TX 78155
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRX988SIBB01 "Arrived onsite for the refrigerator icemaker not working, upon inspection we found ice on the fridge evap, during testing we found the ice maker fan running loudly and inefficiently, as well as the fridge evap fan not working, ordered needed parts for repair ; ordrng 1 W10633627 (motor-evap) and 1 W10846539 (evaporator fan blade) and 1 WPW10248595 (control) and 1 WPW10389152 (support)"

Near Bergfeld Ave, New Braunfels, TX 78130
Richard P.

Richard P.

REFRIGERATOR MAYTAG MRT118FFFE04 "Arrived onsite for the refrigerator not cooling upon inspection we found compressor is running but not cooling, no frost pattern in freezer, during uv test we found leaks on freezer evap an filter dryer. Ordering required parts. Office to reschedule ; ordrng 1 W11209866 (compressor) and 1 W11103612 (EVAP) and 1 W11107829 (FILTER DRYER)"

Near Williams St, Seguin, TX 78155
Lou S.

Lou S.

RANGE AMANA AGR5330BAS3 "arrived on site to inspect cooktop grates. Upon further inspection, I found that the grates were badly warped and the cooktop was damaged/scratches in two places. I removed and replaced the cooktop and grates and tested the unit. Unit operated as designed. No gas leaks detected during service, job completed."

Near Itzel Bend, Leander, TX 78641
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF535SWHZ03 Arrived on site for filter issues. Found housing misaligned causing filter not being installed. Adjusted housing installed filter tested water dispenser unit working as designed.

Near Norfolk Dr, Austin, TX 78745
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX735SDBM00 "arrived on site to inspect refrigerator ice maker not making ice. Upon further inspection, I tested the Im with my jumper wire from terminals T-H. Unit failed to harvest. I cycled power to the unit and the IM failed. I removed and replaced the IM and cycled power to the unit and retested. Ice maker operated as designed; it harvested and dispensed water into the tray. I advised the customer of my findings. No charge for service fee or part as both are covered. No water leaks observed during service, job completed."

Near Falcon Ln, Leander, TX 78641
Richard P.

Richard P.

VENTHOOD WHIRLPOOL WVW53UC6FS1 "Arrive onsite for the vent hood being bent, upon inspection we found the vent tube cover was bent away from the wall on the lower left hand corner. we took pictures and took pictures of the closing paper work. Called tech line and they stated that it is a replaceable part and that we would have to talk to whirlpool cosmetic team to see if would be covered under the cosmetic warranty. Whirlpool will cover the vent hood as a cosmetic warranty. Consession # uniwz00atl1. Sr# 7726538899. ; ordrng 1 W11417192 (CHIMNEY )"

Near Carriage Loop, New Braunfels, TX 78132
Lou S.

Lou S.

DISHWASHER WHIRLPOOL WDTA50SAHZ0 "arrived on site to inspect dishwasher not drying. Upon further inspection, I place the unit in diagnostics showing no error codes. I found there was no rinse aid and the customer has a water softener. I continued with testing and the unit operated as designed. I made recommendations for detergent and rinse aid use and recommendations for use and care. No water leaks observed during service, job completed"

Near Bundoran Dr, Austin, TX 78717
Lou S.

Lou S.

WASHER WHIRLPOOL WTW4816FW2 "arrived on site to install previously diagnosed and ordered parts. I removed and replaced the gearcase, actuator and main control and calibrated the unit. Tested the unit in diagnostics and it operated as designed. No water leaks observed during service, job completed."

Near Cypress Creek Road, Cedar Park, TX 78613
Lou S.

Lou S.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "arrived on site to inspect refrigerator water dispenser leaking. Upon further inspection, I tested the water dispenser and after the dispenser stops, water continues to drip a few times. I removed and replaced the water tube from the valve to the hinge and retested and it continued to drip. I removed and replaced the water tube inside the door and retested and the unit operated as designed. No water leaks observed at the end of service, job completed."

Near Livenza Pl, Leander, TX 78641
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRF560SEYM05 "Arrived onsite for the refrigerator that’s not cooling in either compartment. When I arrived the temps on the UI were set to max for both compartments. The FC temp was at -6 degrees and the RC was at 32 degrees. I found all components functioning as designed. After talking with the customer about what is happening I determined that the unit stops cooling about once a week and it takes about 10-12 hours before it will start cooling again. This is a sign of a defrost issue and I believe the unit is getting stuck in defrost but can not prove this at this time. I explained to the customer that I really need to be able to test the unit when this is happening. Ordering all of the components that could cause the issue. Ordering the evaporator thermistor, main control, evaporator motor, start device, and harness.; ordrng 1 W10902214 (THERMISTOR) and 1 W11035836 (CNTRL-ELEC) and 1 WPW10448874 (TSD2 115V ELECTRICAL) and 1 WPW10464673 (MOTOR-EVAP) and 1 WPW1

Near Red Sparrow St, Austin, TX 78729
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRS325SDHZ00 Sr# 7726541182. Arrived onsite for the refrigerator making a noise. Ran diagnostics and found that the compressor is making the noise which is a normal noise. Called tech line and they stated that the refrigerator is working to manufacture specs. That there is nothing we can do to stop the normal compressor noise. Advised customer that the compressor is running to manufacture specs and that the noise is normal. I could not find anything abnormal about the compressor or refrigerator. Customer is just not happy with product. Complete.

Near Elderberry, New Braunfels, TX 78130
Lou S.

Lou S.

MICROWAVE WHIRLPOOL WOC54EC0HS01 "arrived on site to inspect oven not turning off. Upon further inspection, I turned the microwave on and it operated as designed and the end of cycle indicator sounded. I placed the unit in diagnostics and checked for error codes and found none. I did a factory reset on the unit and then tested the oven functions on Bake at 350. The unit operated as designed. Due to the intermittent issues the customer is having, I removed and replaced the UI console and set the display. Job completed."

Near Shenandoah Dr, Cedar Park, TX 78613
Lou S.

Lou S.

OVEN GE CT9550SH1SS "arrived on site to inspect wall oven with no operation. Upon further inspection, I pulled the unit from the wall and checked voltage at the UI, both controls, & terminal block. I didn’t get any voltage at the UI at points J5-1 & J5-3. I checked voltage coming out of the control at the J701 connectors on both controls and got nothing. I checked voltage coming into the control at connectors K203 & K207 from the red to black wires and only got 123V. I checked voltage at the terminal block from red/black and got 123V; red/white=124V; black/white=0V. I advised the customer that they would need to have a licensed electrician take a look at the electrical circuit/breaker and determine where the loss of power is. Unit breaker was left in the off position for safety. Job completed."

Near San Marco Trail, Georgetown, TX 78628
Paul R.

Paul R.

REFRIGERATOR WHIRLPOOL WRX988SIBM03 "Arrived onsite for the refrigerator with low ice production. I found the unit with no ice. I found the FC not at temp due to the RC evaporator Incased in ice. I ran test on the thermistors and fans. All were working as designed. The unit is having control and thermistor issues communicating. The coil will need to be defrosted, the drain cleared and the UI and evaporator fan harness will need to be replaced to complete service.Ordering the UI and harness. Sending the routing thread a message to weigh the call for 2 hours and RS.; ordrng 1 W10848301 (CNTRL-ELEC)"

Near Whitehurst Dr, Round Rock, TX 78681
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 "Arrived on site for ice build up. Customer had unit off,found gap between freezer gasket and cabinet,found tracks on freezer door making a grinding noise and causing door not to fully shut. Ordering new tracks,customer is unhappy with unit and is going to try and exchange unit call to verify repair when parts arrive; ordrng 2 W11265130 (SLIDE TRACKS)s and 1 WPW10443326 (GASKET PANTRY)"

Near Shoal Creek Blvd, Austin, TX 78757
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install handle. Installed handle test unit and unit test good job complete.

Near E Riverside Dr, Austin, TX 78741
Kevin B.

Kevin B.

WASHER WHIRLPOOL WTW5000DW2 "Arrived on site and inspected washer and did not find any safe error codes customer hard rebooted washer and it started working normally. Ran a calibration cycle and washer is operating normally. No water leaks from connections at time of service, job complete"

Near Skyline Ridge, San Marcos, TX 78666
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for cooling issue and no ice. Found evaporator incased in ice,ran diagnostics faulty thermistor to fresh food evaporator,E2 error on icemaker ran harvest failed. Diagnosed unit will need a new fan motor assembly and icemaker. Customer will also need to defrost unit 24hrs before return visit. Called partner team got AUTHO for repair Wnivp00apl1; ordrng 1 W11294907 (ICEMAKER)"

Near Dartmoor Dr, Austin, TX 78746
Kevin B.

Kevin B.

RANGE WHIRLPOOL WFG515S0ES1 "Arrived on site and inspected Range and found RF burner is slow to ignite, replaced the burner head and all burner caps and it is now operating normally. Job complete"

Near Koala St, Manchaca, TX 78652
Kevin B.

Kevin B.

DRYER WHIRLPOOL WED7500GW0 "Arrived on site and found customer is experiencing dryer turning off Before load is dry. Customer is using casual cycle on the lowest dryness setting, ran with no clothing on a casual cycle and dryer dropped time to 2 minutes and then stopped. Taped a wet paper towel to moisture sensors and it continued to run without stopping and added time. This is normal operation. Discussed sensor cycles vs timed dry cycles with customer explained her temperature settings and dryness level can be changed manually for each cycle, no lint found at time of service, dryer is operating as intended. Job complete"

Near Poncha Pass, Austin, TX 78749
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRF989SDAM03 "#1414 5th house on leftArrived on site for no cool. No frost on freezer or fresh food evaporator,compressor and fans running checked temp reading 20° in freezer diagnosed leak in system

Near Sandcastle Dr, Spicewood, TX 78669
Luis M.

Luis M.

REFRIGERATOR WHIRLPOOL WRX986SIHZ00 "Arrived on site for frost build up on drawers. Found magnetic strip in gasket not reaching corner edges causing corner edges of gasket to not seal against cabinet,gasket is styrofoamed into liner ordering new door to prevent damage to liner; ordrng 1 W10919622 (FZR DOOR SS)"

Near Mordred Ct, Austin, TX 78739
Kevin B.

Kevin B.

DRYER WHIRLPOOL MGD6000AG0 "Arrived on site and found dryer will not start a cycle. Disassembled it and found clothing items stuck in Blower wheel. Remove clothing items and dryer will now run a normal cycle. Removed all lint from interior

Near Buffalo Grove Cove, Austin, TX 78739
Kevin B.

Kevin B.

OVEN WHIRLPOOL WOS51EC0HS00 "Arrived on site and found customer is still experiencing time jumping, temperature differences, staying connected to Wi-Fi, and overall random malfunction from their oven. Spoke with tech line again and they repeated that there is no software update as of yet, there is no ETA for the software update. There is no way to correct or make adjustment to the oven until this has been done. 7726232796"

Near Brentwood Dr, Austin, TX 78737
Lou S.

Lou S.

COOKTOP JENN-AIR JGCP548HL00 "arrived on site to inspect cooktop issues. Upon further inspection, the customer advised that the unit burners were not converted to propane from NG. They advised that someone from a propane company came out and “rigged” the unit to work until a conversion kit could be provided. The burners had large flames and when the propane company person converted the unit to propane, the customer said they were using the cooktop and the burner flames were sputtering. They notified the builder who advised that it was air in the lines and to “bleed” the lines until it stops. Customer was “bleeding” the lines when a loud pop occurred and a large flame shot up from one of the burners and the griddle popped up out of place. I found the griddle not secured and due to the installation, I will need a second man to assist in moving the unit. I am ordering a CNOTE-2 MAN and CNOTE-2HR JOB. Office to schedule return service. Gas to the unit was left off and the power cord left u

Near Dovetail Ln, Georgetown, TX 78628
Kevin B.

Kevin B.

WASHER WHIRLPOOL MVWB855DC3 "Arrived on site and customer is experiencing cycle not starting, and cycle selection not changing when dial is moved. found saved error codes F7E0, F5E1, F9E2, ran all functions in manual diagnostic and test 51 and 52 and everything passed. replaced control board and lid lock, control panel was replaced on previous visit. This represents all parts That can attempt to correct issue. No water leaks from connections at time of service, job complete"

Near Dry Run Cir, Austin, TX 78737
Kevin B.

Kevin B.

DISHWASHER JENN-AIR JDTSS244GP0 "Arrived on site and inspected dishwasher and found dispenser gasket is loose and has knocked spring out of alignment. After correcting dispenser it will now operate normally. Recommended to customer that if using pods they be placed on the bottom of the tub to prevent getting stuck in the dispenser door. No for the repair is required at this time, no water leaks from connections at time of service, job complete"

Near Rhett Butler Dr, Austin, TX 78739
Lou S.

Lou S.

REFRIGERATOR LG LFC25776ST/06 "arrived on site to inspect refrigerator FC light not working. Upon further inspection, when I opened the freezer door, I found a small amount of frost built up on some of the food packaging and the Evap cover consistent with an air leak. Also found food packaging caught in between the fc door gasket and chassis creating and air gap. I removed the FC light bulb and found it burnt out. I am ordering the bulb and scheduled return service for 12/09/19. Before leaving, I removed the ice buildup in the FC chamber. No water leaks observed during service.; ordrng 1 6912JB2004K (LAMP)"

Near Venezia View, Leander, TX 78641
Jonathan  S.

Jonathan S.

WASHER WHIRLPOOL WTW8040DW4 "Arrived on site for washer not filling with water. Performed diagnostics mode and found cold water solenoid not opening. Found failed inlet valve assembly. Removed failed valve and installed new. Performed diagnostics mode and tested valve operation and monitored for water leaks. Ran calibration cycle and automatic test mode. Added zip tie to drain line. All tested good, no water leaks detected."

Near Monahans Dr, Georgetown, TX 78628
Jonathan  S.

Jonathan S.

WASHER WHIRLPOOL MHW6630HW0 "Arrived on site to install previous diagnosed part. Gained access to hose, removed hose from drain pump to outer drain line. Installed new and leveled unit. Added zip tie to drain line. Performed diagnostics mode and ran automatic test cycle. Monitored operation and for leaks. All tested good, no water leaks detected."

Near Canyon Oak Loop, Georgetown, TX 78633
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install toe kick. Installed toe kick test unit and unit test good job complete

Near E Riverside Dr, Austin, TX 78741
Jonathan  S.

Jonathan S.

WASHER WHIRLPOOL WFW6620HC0 "Arrived on site for washer having suds left at end of cycle. Customer stated that display will read low soap and customer will add more. Powered unit on and found load and go selected. Found customer not using load and go option. Performed diagnostics mode and tested operation. Performed encoder test and checked fault codes, no faults. Found no mechanical failures. Spoke with customer on load and go cycle. All tested good, no water leaks detected."

Near Trail of the Flowers, Georgetown, TX 78633
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install handle and toe kick. Installed all parts test unit and unit test good job complete.

Near E Riverside Dr, Austin, TX 78741
Jonathan  S.

Jonathan S.

DISHWASHER WHIRLPOOL WDT730PAHZ0 "Arrived on site to install previous diagnosed part and tub continues to rub inlet nut. Removed unit and found insulation pushing on side causing failure. Adjusted insulation and added sound pad around water inlet. Installed unit and performed diagnostics mode, no fault codes. Monitored test cycle and for leaks. Tested bottom rack and found slight rubbing. Called tech support and spoke with Chris. Recommend to adjust rack and remove insulation around water inlet. Adjusted rack and tested. Found issue corrected. All tested tested good, no water leaks detected."

Near Lakeside Ranch Rd, Georgetown, TX 78633
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to install handle. Installed handle test unit and unit test good job complete

Near E Riverside Dr, Austin, TX 78741
Jonathan  S.

Jonathan S.

DRYER WHIRLPOOL WGD4815EW2 Arrived at Rocky Hollow nursing home for dryer that caught fire. Found unit had been removed from building and disconnected. Found soot buildup in unit. Called Maintenance personal and he stated that they are on LP and was not informed that unit needed to be converted. Called Whirlpool tech support and spoke with Kathy (SR#7726646622). Confirmed unit was not converted. Called Whirlpool safety team and spoke with Teresa (SR#7726453847) Informed not to continue with repair at this time. Customer is to contact Whirlpool customer service.

Near Co Rd 245, Georgetown, TX 78633
Leonardo C.

Leonardo C.

DISHWASHER WHIRLPOOL WDT710PAHZ1 Arrived on site to test unit for damaged panel and missing handle. Replaced panel and installed handle test unit and unit test good job complete.

Near E Riverside Dr, Austin, TX 78741
Jonathan  S.

Jonathan S.

OVEN KITCHENAID KEBS207SBL00 "Arrived on site for oven with bad broil element. Customer stated that had just got done cooking in bottom oven. Inspected unit and work area. Found cooling fan running for bottom oven. Found broil element burnt. Powered unit off at circuit breaker. Removed element from front and installed new, did not need to pull unit. Powered unit on and tested operation. All tested good.

Near Vista Ln, Georgetown, TX 78633
Leonardo C.

Leonardo C.

OVEN KITCHENAID KEBK101BSS00 Arrived on site to test unit for keypad error code. ; ordrng 1 W10570043 (CONSOLE )

Near River Plantation Dr, Austin, TX 78747
Jonathan  S.

Jonathan S.

OVEN WHIRLPOOL WOS51BC0AS04 Arrived on site oven not powering on. Inspected unit and work area. Found no display. Turned circuit breaker off and gained access to thermal fuse and tested resistance and found opened. Found failed fuse. Removed failed fuse and installed new. Powered unit on and tested operation. All tested good.

Near Standing Oak Dr, Georgetown, TX 78633
James C.

James C.

REFRIGERATOR LG LFX28968ST /06 Arrived on site and found no refrigerant in system and unit unplugged. Pressurized system and found leak at drier. Installed new dryer and vacuumed system to test for leaks. Charged with 5.1 oz 134a and tested for proper cooling. Using temp probe I verified temperatures dropping in fresh food and freezer. Unit tests good. Job complete

Near Terraza Trail, Round Rock, TX 78665
Kevin B.

Kevin B.

DISHWASHER KITCHENAID KDTM704EBS1 "Arrived on site and found service call was not set up properly, customer may have an extended warranty that was not applied. A new dispatch will be needed in order to service the appliance. Passed on situation toMS, job complete"

Near Strickland Dr, Austin, TX 78748
James C.

James C.

MICROWAVE WHIRLPOOL WMH31017FB "Arrived on site and tested operation. I found magnetron visibly failed. Installed new mag, cap and diode. Tested operation and found unit working properly. Job complete"

Near Continental Ave, Liberty Hill, TX 78642
James C.

James C.

DISHWASHER MAYTAG MDB4949SDZ0 Arrived on site and tested operation. I found unit fills with water and motor just humms. Unit will need new sump and motor to repair. Parts covered under warranty but labor is not. Installed new sump assembly and tested. Unit tests good. Job complete

Near Shady Oaks Trail, Liberty Hill, TX 78642
David  Z.

David Z.

COOKTOP WHIRLPOOL G9CE3065XB01 Arrived on site took all cooktop glass out put the new one on put seal all around installed a new cooktop tested it everything worked great

Near W Moonlight Dr, Robinson, TX 76706
Kevin B.

Kevin B.

WASHER AMANA NTW4516FW3 "Arrived on site and inspected washer and found error code for long fill, found water is leaking from cold Fossett and showed issue to customer. Also found washer makes a squealing noise when either agitating or beginning a spin cycle. Found belt is rubbing against pulley, and slipping which is making noise. Will need to bring back a new belt and hat motor and gear case on hand if needed; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (BELT)"

Near Sarah St, San Marcos, TX 78666
David  Z.

David Z.

FREEZER WHIRLPOOL EV170NYLS00 Arrived on site customer complaint was door gasket just needed to be readjusted with heat gun

Near Knottingham Dr, Waco, TX 76712
Kevin B.

Kevin B.

OVEN JENN-AIR JJW2830DP01 "Arrived on site for temperature not correct on short bake items, adjusted temperature on both ovens and showed customer how to make incremental changes as oven ages if needed. No further repair is needed at this time, job complete"

Near Rhett Butler Dr, Austin, TX 78739
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRS321SDHZ0 Arrived on site customer complaint was ice would build up inside the freezer door found a gasket needed to be readjusted and heated up ran unit everything else work great all lines are dry

Near Harrison St, Waco, TX 76705
David  Z.

David Z.

DRYER MAYTAG MEDC215EW1 Arrived on site customer complaint was dryer wasn’t heating found the cut off was not good replace the part ran the unit everything else work great

Near Darden Dr, Robinson, TX 76706
David  Z.

David Z.

OVEN WHIRLPOOL WOS51EC0HS01 Arrived on site to diagnose a wall oven with discolored glass. Examined door and found that there was discoloration to the inside of the inner door glass that could not be cleaned. Replaced inner door glass. Unit is now working as designed. Call complete.

Near Laurel Ledge Ln, Austin, TX 78731
David  Z.

David Z.

WASHER AMANA NTW4605EW0 Arrived on site for a washer that was not engaging cycles. Found lid latch was not staying engaged. Found error codes F5E2 and F5E3 for lid latch failures. Replaced lid latch and retested. Unit is now locking and staying locked. All is working as designed. Call complete.

Near Research Blvd, Austin, TX 78759
David  Z.

David Z.

WASHER WHIRLPOOL LSQ8220HQ0 Arrived on site to diagnose a washer that was slow filling. Performed diagnostics and found water valves were barely moved and just trickling water in. Fully opened valves and water is now pouring in as designed. Call complete.

Near Morado Cir, Austin, TX 78759
David  Z.

David Z.

REFRIGERATOR WHIRLPOOL WRS588FIHZ00 Arrived on site to install previously diagnosed parts. Installed new right hand RC door. Verified fitment and function. All is working as designed. Call complete.

Near Havenbrook Cove, Austin, TX 78759
Jonathan  S.

Jonathan S.

WASHER GE GTW330ASK2WW "Arrived on site for washer not completing spin cycle. Performed diagnostics mode and activated spin cycle. Found no mechanical failure with spin cycle. Checked fault codes. Found fault 27 standing water left in unit, 31 out of balance spin and 8 pressure sensor loss. Found service bulletin for updated control for fault. Called tech support and spoke with Chris. He stated that control needs updated and to clean pressure switch at tub (bulletin HL01-17).

Near Hollyberry Ln, Georgetown, TX 78633
James C.

James C.

REFRIGERATOR WHIRLPOOL GI0FSAXVY012 Arrived on site and tested operation. I found no charge in system. Customer had unit on for 2 days then unplugged. When he plugged it back in a week later it was not cooling. Dye has not made it through the system but I found when compressor kicked on the unit was pulling in air through the low side of the system. Inspected the evaporator and found it to be black in color and has signs of corrosion. Spoke to Chase and no charge to customer for replacing evaporator. I will return between 3-6 this afternoon to complete repair ; ordrng 1 WPW10313899 (evaporator)

Near Camino Alemeda, Leander, TX 78641
David  Z.

David Z.

DRYER WHIRLPOOL WED5000DW2 Arrived on site to diagnose a dryer that was heating. Performed diagnostics on unit. Tested voltage outputs at the terminal block and found only 50v at the L2 red wire. Double checked connection at wall socket and verified only 50v output coming from socket. Customer will need to resolve issue with electrician. Tested cutoff and heating element and verified all components are good. Unit is working as designed. Call complete.

Near Toro Creek Cove, Austin, TX 78759
James C.

James C.

REFRIGERATOR WHIRLPOOL GI0FSAXVY012 Arrived on site and tested operation. I found no charge in system. Customer had unit on for 2 days then unplugged. When he plugged it back in a week later it was not cooling. Dye has not made it through the system but I found when compressor kicked on the unit was pulling in air through the low side of the system. Inspected the evaporator and found it to be black in color and has signs of corrosion. Spoke to Chase and no charge to customer for replacing evaporator. I will return between 3-6 this afternoon to complete repair ; ordrng 1 WPW10313899 (evaporator)

Near Camino Alemeda, Leander, TX 78641
Clif L.

Clif L.

DISHWASHER MAYTAG MDB4949SDZ0 arrived on site to diagnose a dishwasher that is not cycling properly. Tested unit and found wiring for wash pump had backed out of control causing an incomplete connection. Rewired board properly and tested unit. Found all is functioning properly at this time. No leaks were found at time of service.

Near Camille Ct, Pflugerville, TX 78660
Clif L.

Clif L.

DRYER LG DLEX8100V Arrived on site to replace control for dryer. Replaced part and tested unit. Found all is working properly at this time.

Near Bateman Rd, Red Rock, TX 78662
Clif L.

Clif L.

RANGE WHIRLPOOL WFG525S0JS0 Arrived on site to diagnose a range with the damage control panel. Phone stainless panel in control section dented on the left side. Replaced panel and tested unit. Found all is functioning properly at this time.

Near Antioch Ave, Pflugerville, TX 78660
Clif L.

Clif L.

REFRIGERATOR WHIRLPOOL WRF767SDHZ00 Arrived on site to diagnose a refrigerator that is randomly tripping the breaker. Tested unit and found no mechanical failures with refrigerator at this time. Manufacturer recommends units not to be on GFCI breakers due to non-grounded parts possibly causing breaker to trip. Homeowner will need to have an electrician change out the breaker to complete repair. No leaks were found at time of service.

Near Kotche St, Pflugerville, TX 78660
James C.

James C.

REFRIGERATOR WHIRLPOOL WRX988SIBM01 Arrived on site and tested operation. Customer has replacement ice maker. Ran diagnostics to verify ice maker failure and found a no cool error. Verified temperatures and found the freezer at 23 degrees and the fresh food section at 50. Inspected sealed system and found unit has failing compressor ; ordrng 1 8201675 (compressor) and 1 TJ90SF8404 (STUB) and 1 WPW10143759 (dryer)

Near Deep Lake Cir, Liberty Hill, TX 78642
Clif L.

Clif L.

DRYER WHIRLPOOL LGR4634PQ0 Arrived on site to diagnose and dryer that is not turning. Tested unit and found debris caught in blower wheel preventing motor from turning properly. Removed debris and tested unit. Found all is functioning properly at this time

Near Reagan Wells Dr, Hutto, TX 78634
David  Z.

David Z.

RANGE WHIRLPOOL WFG525S0HV1 Arrived on site customer complaint was when you turn the knob all the way down burner goes out need to readjust burner switch do not have small screwdriver to get in there on my truck; schdld next appmnt for 12/12 THU !

Near Lawrence Dr, Waco, TX 76707
Clif L.

Clif L.

COOKTOP WHIRLPOOL WFE320M0ES0 Arrived on site to diagnose a cooktop that had sparked under right front burner. Tested all parts and components and found no mechanical failures or electrical short in range at this time. Advised homeowner a small flake of insulation may have fallen from the edge of the burner and burned off. No repairs are needed and all is working properly at this time.

Near N Gaines Rd, Cedar Creek, TX 78612
David  Z.

David Z.

DISHWASHER MAYTAG MDB4949SHZ0 7726543445 case number Arrived on site customer complaint was not washing install a new sump assembly when you are through diagnostic still wanna run properly call tech-support they told me that I need to replace the main control board and possibly another sump assembly ; ordrng 1 W11168783 (cntrl-elec) and 1 WPW10591570 (pump&motor)

Near Meixner Rd, Waco, TX 76705
Arthur B.

Arthur B.

WASHER MAYTAG MVWB855DC3 "Arrived onsite for leaking washer. Inspected unit and work area. Found failed water inlet regulator. Quoted customer $166.41 for parts and $179.99 for labor plus tax. Customer asked about a veteran discount. Removed old regulator and replaced with new. Tested unit and unit worked as designed. No water leaks present.

Near Pecan School Rd, Bartlett, TX 76511
David  Z.

David Z.

MICROWAVE WHIRLPOOL WOC54EC0AB04 Arrived onsite customer complaint was unit was making the house smell like smoke pulled unit out took top off ran unit saw some burning smoke on the board need to order part ; ordrng 1 W10412514 (cntrl-elec) and 1 W10692851 (filter) and 1 W10878986 (cntrl-elec)

Near Sage Brush, Temple, TX 76502
Arthur B.

Arthur B.

DISHWASHER KITCHENAID KDTE234GPS0 Arrived onsite for dishwasher that won’t clean dishes. I inspected the unit and working area. I found the sump and motor had failed. I replaced the old parts with new and tested the unit. The unit works as designed. No water leaks present. Call complete.

Near Indian Trail, Salado, TX 76571
Arthur B.

Arthur B.

DRYER MAYTAG MEDB835DW4 Arrived onsite for drier that would not start. Inspected unit and work area. Tested voltage and had good voltage going to the unit. Found bad control and fuse. Replaced both parts and tested unit. Unit worked as designed. Call complete.

Near W Iowa Dr, Harker Heights, TX 76548
David  Z.

David Z.

MICROWAVE WHIRLPOOL WMH31017HZ3 "Arrived on site for microwave producing F1E4 error. Performed diagnostics and checked components and error was persisting past numerous door opens and closes. Replaced the main control and the interlocks. Retested and error is still present. Removed and let control hang, and was able to start microwave twice. Unit no longer starts and just produces the same error. Ordering W10832024 thermostat (recommended by last tech line call) and also W11300385 harness. Please also order W10892389 control to have on hand. ; ordrng 1 W10832024 (thrmst-fix) and 1 W10892389 (cntrl-elec) and 1 W11300385 (HARNESS )"

Near Neely Dr, Austin, TX 78759
Andy  B.

Andy B.

OVEN WHIRLPOOL WOS51EC7HS00 Arrived on site for oven buttons not working. Tested and inspected unit and found failed UI. Removed failed part and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Limestone Spring Ln, The Hills, TX 78738
Andy  B.

Andy B.

DISHWASHER FRIGIDAIRE LFID2426TF2A Arrived on site to install previously diagnosed parts. Removed failed parts and replaced with new. Tested unit and all operations are normal. No water leaks present at time of service.

Near Eaton Ln, Spicewood, TX 78669
David  Z.

David Z.

OVEN WHIRLPOOL WFC310S0ES3 Arrived on site for a range that was not heating. Performed diagnostics and found proper voltages running to control. Neither element is heating. Fuse checks good. Oven light does not work at all. Ordering 1 W11122536 control. Return visit scheduled for Monday 12/9. ; ordrng 1 W11122536 (cntrl-elec)

Near Pfluger Farm Ln, Pflugerville, TX 78660
Clif L.

Clif L.

WASHER WHIRLPOOL WTW8500DC5 Arrived on site to diagnose a washer that is shaking abnormally during cycles. Tested unit and found inner basket damaged causing abnormal vibration. Basket will need to be replaced to complete repairs. Return date is set for 12/10/19.; ordrng 1 W10811960 (spin basket)

Near Cedar Creek, TX
Andy  B.

Andy B.

WASHER MAYTAG MVWB865GW0 Arrived on site for washer leaving white residue on clothes. Tested and inspected unit and found all operations to be normal showed customer service pointer on white residue and instructed to go on Maytag website and search “White residue” to see recommendations and instructed on use and care and practice for best performance. All operations are normal. No water leaks present at time of service.

Near Palisades Point Ln, Austin, TX 78738
Al R.

Al R.

DISHWASHER WHIRLPOOL WDT730PAHZ0 Arrived to inspect dishwasher.Customer advised the unit leaks from underneath.I removed the kick plate and verified the unit does not have a leak underneath.Noticed the unit has several water streaks on the door.Customers husband had no idea what the issue is.I videotaped underneath the unit to show the customer the unit isn’t leaking water underneath.All connections were dry at the end of service.Unit operates as designed.Job complete

Near Clare Morris Ln, Pflugerville, TX 78660
Andy  B.

Andy B.

COOKTOP JENN-AIR JIC4430XS00 Arrived on site for cooktop error code. Tested and inspected unit and found failed module and display. Removed failed parts and replaced with new. Tested unit and all operations are normal. No other repairs are needed at this time.

Near Rolling Green Dr, Lakeway, TX 78734
Al R.

Al R.

REFRIGERATOR WHIRLPOOL WRX735SDHZ02 Arrived to inspect unit cooling issues.Took temperatures and got -10 in freezer and 33 in refrigerator section.Tested unit test 3 in diagnostics test mode and unit damper and fans all operational.Removed and replaced the main control.Reassembled and unit tested as designed.All water lines were dry at the time of service.Job complete

Near Alturas Ave, Pflugerville, TX 78660
Clif L.

Clif L.

OVEN WHIRLPOOL GBD307PDB09 Arrived on site to diagnose an oven that will not turn on. Tested unit and found control panel thermal fuse failed. Rear thermals checked good at this time. Control panel thermal fuse is not listed under special project code and homeowner will pay out-of-pocket for repairs. ordrng 1 WP4456654 (fuse-thrml)

Near Colorado Dr, Cedar Creek, TX 78612
Al R.

Al R.

WASHER MAYTAG MVWB765FW3 "Arrived to inspect agitator issue.Removed the agitator, freed the clothing and replaced the agitator and nit onto the unit.Both agitator and nut were in great shape.All water lines were dry at the end of service.Job complete"

Near Priest River Cove, Round Rock, TX 78681
Arthur B.

Arthur B.

RANGE WHIRLPOOL WFE525S0JS0 "Arrived on site for range with stand drawer. Inspected unit in work area. Customer says that when they originally ordered this unit that they were told it would be fingerprint stainless both on top and on the drawer. They are upset that the drawer is not fingerprint stainless. I replaced the drawer but told the customer that this unit does not have a fingerprint stainless drawer. He did not believe me because he said that was what his wife was told when they purchased the unit at Home Depot. After replacing the panel, the customer touched it and became angry that his fingerprint showed on the drawer. Customer is upset with unit due to miscommunication of unit specs. Call complete."

Near Lonesome Oak Dr, Copperas Cove, TX 76522
Al R.

Al R.

WASHER MAYTAG MVWB835DW4 Arrived to inspect washer tub issues.Noticed all suspension rods were in place.Ran diagnostics test mode and got anF7 E5 shifter failure .Confirmed the customers load sizes were more than the unit can handle. The error was due to the weight of the load.Recalibrated the unit and unit began operating as designed.All water lines were dry at the time of service.Job complete

Near Agostino Dr, Hutto, TX 78634
Arthur B.

Arthur B.

REFRIGERATOR WHIRLPOOL ED5FVGXWS01 Arrived onsite for refrigerator with no cool. Inspected unit and work area. Customer stated that she was getting ice but the ice was clumping and was getting water dripping down into the bottom compartment. I checked the ice maker and all checked good. The ice maker harvested a cycle and I found the ice not being completely frozen. I checked the evaporator coils and found a fading frost pattern. Advised the customer of the issue and what would need to be done. Customer said she would prefer to buy another refrigerator instead of fixing the current.

Near Ponderosa Rd, Holland, TX 76534
Al R.

Al R.

OVEN WHIRLPOOL WEE760H0DS0 Arrived to inspect F8E0 fan speed error.Confirmed the complaint and removed and replaced it.Reassembled and unit tested as designed.Job complete

Near Vineyard Trail, Harker Heights, TX 76548
Al R.

Al R.

WASHER WHIRLPOOL WFW75HEFW0 Arrived to front load washer malfunctioning.Confirmed the complaint and accessed the control.Noticed 2 plugs at the control weren’t properly installed into the control.Corrected the issue and ran diagnostics test mode and unit preformed as designed.All water lines were dry at the time of service.Job complete

Near Co Rd 219, Florence, TX 76527
Al R.

Al R.

WASHER WHIRLPOOL MHW6630HW0 "Arrived to inspect front load washer concerns.Ran diagnostics test mode and got an F0E5 Off balance LoadError code.Tested the unit and unit tested as designed with no abnormal sounds.During examination of the unit, I observed and photographed a wooden board in between the unit and the pedestal.Unit shocks and pump are operational.All water lines were dry at the time of service.Job complete"

Near Purple Martin Dr, Pflugerville, TX 78660
Arthur B.

Arthur B.

WASHER AMANA NTW4605EW0 "Arrived on site to install parts from previous diagnosis. Remove inter tub, basket, gear case, and outer tub. Found motor seized. Replaced parts previously diagnosed and ordered shield, motor, and C-note. Rescheduled to Monday 12/9. ; ordrng 1 C-NOTE (DT TO RETURN PER CS ) and 1 W10889172 (MOTOR) and 1 W11085570 (SHIELD)"

Near Nolan Loop, Belton, TX 76513
Al R.

Al R.

DISHWASHER KITCHENAID KDTM354DSS5 Arrived to inspect dishwasher not working.Tested the unit in diagnostics test mode and motor never came on.Removed and replaced it.Reassembled and unit tested as designed.All water lines were dry at the end of service.Job complete

Near Laurel Bay Loop, Round Rock, TX 78681
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL WDF540PADW1 Arrived onsite for dishwasher not dispensing soap. Inspected unit and work area. Found failed dispenser. I tried to replace the part but found the screws to the door latch stripped and unable to remove screws. Ordering new latch and console in order to complete dispenser repair. Rescheduled for Friday 12/6.; ordrng 1 W10849551 (CONSOLE ) and 1 WPW10653840 (LATCH)

Near CR - 4936, Kempner, TX 76539
Arthur B.

Arthur B.

DISHWASHER WHIRLPOOL MDB8989SHZ0 Arrived onsite to replace diagnosed parts on previous visit. Replaced the sump and motor and tested unit. Unit would not run during wash. Ordering new sump and motor. Rescheduled to Monday 12/9. ; ordrng 1 WPW10591570 (SUMP AND MOTOR )

Near Chestnut Dr, Copperas Cove, TX 76522
Andy  B.

Andy B.

DISHWASHER GE GDT695SSJ2SS Arrived on site for dishwasher leaking and lid inside door popped off. Tested and inspected unit and found vent cover was off creating leak. Called owner and quoted $179.99 service and labor $14.85 tax for a total of $194.84 customer approved estimate and asked to have card on file ran after repair. Reinstalled vent cover properly and tested unit. All operations are normal. No water leaks present at time of service. Office to run card on file.; ordrng 1 SEENOTE (RUN CARD )

Near Devils Fen Cove, , TX 78738
Andy  B.

Andy B.

REFRIGERATOR WHIRLPOOL WRF992FIFM00 Arrived on site to install previously diagnosed parts. Removed evaporator cover and went to replace with new. Upon doing so found bottom right of evaporator cover is missing black and purple wire connection (See SD-QuickPic) spoke to DW and was instructed to check part on service pointer and on parts break down and see if there is a difference and if it has that connection. Did so and as was doing so CS called and looked at part as well and it seems that is correct part and is missing connection. Was instructed to order part as well as see note to have CS take a look at part before going back. Customer would like office to contact about availability as they would prefer a Thursday appointment but can work something out if something else would work better. No water leaks present at time of service.; ordrng 1 SEENOTE (CS CHECK PART ) and 1 SEENOTE (OFFICE TO SCHEDULE ) and 1 W10889841 (EVAPORATOR COVER )

Near Merrywing Cir, Austin, TX 78730
Al R.

Al R.

DISHWASHER LG LDP6797BD "Arrived to inspect dishwasher not starting.Unit never recognized the door was closed, so it did not start a cycle.Unit will need a LATCH AGM76209501. To complete the repair.SEE NOTES TO OFFICE.All water lines were dry at the time of service.Needs more work.Called CS to confirm issues.; ordrng 1 AGM76209501 (LATCH)"

Near Sable Oaks Dr, Round Rock, TX 78664
Wesley P.

Wesley P.

WASHER AMANA NTW4516FW2 Arrived onnsite and found unit control dead. Replaced control. All checks good. Unit is now operating as designed.

Near E 30th St, Austin, TX 78705
Wesley P.

Wesley P.

RANGE WHIRLPOOL WFG540H0ES1 Arrived onnsite and was let in by office manager. Tested unit for improper heating. All checks good. Customer instruct. Unit is operating as designed. Unit heats to 350 and fluctuates within 25 degrees as normal.

Near E 4th St, Austin, TX 78702
Wesley P.

Wesley P.

RANGE WHIRLPOOL KFGD500EWH04 Arrived onnsite and found unit needing cap and burner head. Replaced and tested finding restored ignition function.

Near Bunche Rd, Austin, TX 78721
Wesley P.

Wesley P.

MICROWAVE WHIRLPOOL WMH31017HS3 Arrived onnsite and found frame rattling from bad install. Attempted to correct and reduced noise. All else checks good. Advised main office.

Near Hunters Chase Dr, Austin, TX 78729
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Removed and replaced broken wire harness for pantry display. Operations are now normal water connections are all dry

Near Pleasant Nest Pl, Liberty Hill, TX 78642
Thomas L.

Thomas L.

DRYER WHIRLPOOL WET4024HW0 Arrived on site for unit with a broken door switch. Inspected unit to find actuator on door switch is broken. Replace door switch and unit operates properly. Customer informed me they have had some plumbing issues with the hook ups to this washer. They informed me that the builders representative would be there later this afternoon to correct the issues they have been having. Water connections are all currently dry.

Near Heritage Hollow, Georgetown, TX 78626
Thomas L.

Thomas L.

REFRIGERATOR WHIRLPOOL WRV986FDEM01 Arrived on site for no lights and no cooling condition. Inspected unit to find all lights functioning and the freezer was at 0° and the fresh food was at 36°. All operations are currently normal. All water connections are currently dry.

Near Sunny Grove Ln, Georgetown, TX 78633
Thomas L.

Thomas L.

MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on site and replaced dented door. Door is dented in top left corner.

Near Star Ln, Houston, TX 77057
Thomas L.

Thomas L.

REFRIGERATOR AMANA ASI2575GRS01 Arrived on site for unit that will not dispense ice. Found that the main bushing for the auger shaft was cracked and the auger will not turn. Replaced ice bin. Operations are now normal and water connections are now dry

Near Briar Park Dr, Georgetown, TX 78626
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of filter stuck. Removed filter so customer could replace. After replacement test operation. No leaks detected at time of service

Near Amber Oak Dr, Kyle, TX 78640
Wesley P.

Wesley P.

WASHER UNKNOWN HLC1700AXW Arrived on site and found motor pcb humming but drum not running. Was able to drain unit. Advised that motor is needed. Ordering motor to repair.; ordrng 1 WH18X27723 (MOTOR PCB ASSEMBLY )

Near W 22nd St, Austin, TX 78705
Wesley P.

Wesley P.

DRYER WHIRLPOOL MDE6800AYW Arrived on site and found unit had burnt wire running to heating element. Determined wire repair not to be advisable based on extent of burning. Advised customer that wire harness was needed to repair this unit. Ordering harness. Also advised customer that harness may not be available. ; ordrng 1 MAINHARNESS (UNKNOWN/DISCONTINUED )

Near Secrest Dr, Austin, TX 78759
Robert J.

Robert J.

OVEN GE JS750SF3 Arrived on job to replace burner. Replaced burner. Tested unit. Unit test good.

Near E Bluebonnet Ln, Johnson City, TX 78636
Robert J.

Robert J.

MICROWAVE WHIRLPOOL WMH32519HZ3 Arrived on job for complaints of light not working to unit. Tested unit. Found that Control board was bad. Replaced control board. Tested unit. Unit test good. Job complete

Near Wetzel, Kyle, TX 78640
Robert J.

Robert J.

WASHER WHIRLPOOL WFW9550WW00 Arrived on job for complaints of unit not locking correctly. Tested unit. Found that door latch was not working properly. Replaced latch. Tested unit. Unit test good. No leaks at this time.

Near Windy Ridge Ln, Wimberley, TX 78676
Robert J.

Robert J.

WASHER WHIRLPOOL WFW6620HW0 Arrived on job for complaints of dispenser not dispensing. Tested unit. Found that motor for dispensing was not working. Replaced dispenser. Tested unit. Unit test good. Job complete

Near Stanton Rd, Johnson City, TX 78636
Richard P.

Richard P.

OVEN WHIRLPOOL WOD77EC7HV01 "Arrived on site for oven changing times, upon inspection we found it was changing due to whirlpools software update problem , advised customer on support. Complete Sr# 7726528301"

Near Lakewood Ct, Canyon Lake, TX 78133
Richard P.

Richard P.

WASHER MAYTAG MVWX655DW1 "Arrived onsite for the washer not closing, replaced strike per last visit. Complete"

Near Morning Glory Cir, New Braunfels, TX 78130
Richard P.

Richard P.

REFRIGERATOR WHIRLPOOL WRF954CIHM00 "Arrived onsite for the refrigerator frozen up, per last inspection we replaced the evap fan cover which included the thermistor and fan, after replacement we ran tests of the fridge fan and it worked correctly, put the fridge back together. Complete"

Near Gallagher Dr, Canyon Lake, TX 78133
Robert J.

Robert J.

OVEN AMANA AER6303MFS1 Arrived on job for complaints of F1E0. Tested unit. Found that unit had infestation in the control board. Informed customer of infestation.

Near Sandy School Rd, Johnson City, TX 78636
Robert J.

Robert J.

REFRIGERATOR WHIRLPOOL WRF555SDFZ09 Arrived on job for complaints of ice dispenser not dispensing ice. Tested unit. Found that separator was not working correctly. Ordered par. Rescheduled with