Matthew Z.

Appliance Express Rated 4.9 out of 5 stars based on 360 customer reviews

We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS02
Near Austin, TX 78750
Matthew
Job Details: 07/12/2024
Arrived on site for unit not heating. Upon arrival inspected unit. Found that unit does turn on and cycles as if cooking normally but does not heat. Disassembled and found right side lower switch not engaging allowing high-voltage system to energize. Adjusted right assembly. Tested and you didnt is now functioning properly. Job complete. No parts used .
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Austin, TX 78732
Matthew
Job Details: 07/12/2024
Arrived on site to replace fractured motor. Replace motor and tested. Unit is functioning properly. Returning faulty motor . Job complete. Used w11026785
We serviced a
KITCHENAID ICE MACHINE
Model KUIX335HPS00
Near Austin, TX 78731
Matthew
Job Details: 07/12/2024
"Arrived onsite for unit making thin ice. Upon arrival customer stated that for about 24 hrs the unit was making thick ice again. However this morning the unit was back to thin. Ran test and found flow from valve weak and did not fill the water reservoir adequately. Removed the filter and water flow was restored. Left filter out and customer will monitor production. If thickness returns. Customer will then try adding a new filter back in. If after a new filter is installed and thin ice returns, recommend replacing housing. Unit also has service pointer for Recirculating pump W11439191 with date code after 04/05/22. If thick ice is not returned to normal recommend returning with housing and updated pump. Job complete. No parts replaced on his visit"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Austin, TX 78757
Matthew
Job Details: 07/12/2024
Customer canceled at door as unit is producing ice and currently has a full bucket.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Austin, TX 78757
Matthew
Job Details: 07/12/2024
"Arrived on site for F8E4 error and water leaking onto floor. Customer had video of water on the floor and water overflowing drip tray. Pulled unit and ran to inspect for leaks and found none. Did find that the drip tray was not in position correctly and the drain overflow tubes were not in position for water to catch and ended up on the floor . Diagnostics codes showed F8E4, F8E1, F8E6, F9E2 and H2O error while running normal cycle. Spoke to SW. Based off of reoccurring errors and intermittent water filling drip tray, ordering flow meter, inlet valve, dispenser, and control. Office to reschedule ; ordrng 1 W11535094 (Flow meter) and 1 W11412300 (Dispenser)"
Xiaowei Zhang
Austin, Texas
06/21/2024
Matthew helped us fix the washer with no time. Thank you for excellent service, Matthew.
Overall Experience
Mark and Patricia Cordes
Austin, Texas
06/20/2024
Overall Experience
Wimberley, Texas
06/17/2024
Overall Experience
terighewitt
Spicewood, Texas
06/17/2024
Overall Experience
Austin, Texas
06/16/2024
Matthew took the time to explain the problem to me. I appreciated his thoughtfulness and honesty.
Overall Experience