Lou

Appliance Express Rated 4.9 out of 5 stars based on 1313 customer reviews

We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ16
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2024
"Arrived on site to install previously diagnosed and ordered part. Due to the right RC door gasket being torn, I removed and replaced the gasket and using my heat gun, I heated the gasket and shaped it before installing. Checked for any gaps/air leaks and tested door functions. Unit is operating as designed. No water leaks observed during service, job completed. W10830055"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Georgetown, TX 78628
Lou
Job Details: 05/24/2024
"Arrived on site to inspect refrigerator noises. Upon further inspection, the customer advised the noise is coming from the back of the RC section. I removed the lower crisper drawer and found ice on the RC evaporator. I placed the unit in diagnostics and tested the RC evap fan in test 57 and the fan failed to come on. I retested a few more times and finally got the fan to turn on and the noise the customer identified. I advised the fan is hitting ice and would need to be defrosted before I could remove the evap cover due to potential damage to other parts. I am ordering the RC defrost heater, HV control, CNOTE-LSO PER CUSTOMER REQUEST and will return with all prescreened parts. Scheduled return service for 05/31/24. I had my customer sign the waiver of damages from defrosting refrigerator and pending on the amount of ice build up, I recommended the customer pull the unit out and place towels around the unit to absorb any water that may leak while defrosting and unplug the unit and defrost approximately 24-48 hours before I return. No water leaks observed during service.; ordrng 1 W11567407 (RC defrost heater) and 1 W11664342 (HV control) and 1 CNOTE (LSO PER CUSTOMER REQUEST)"
We serviced a
JENN-AIR RANGE
Model JGS1450ML0
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2024
"Arrived on site to inspect range cooktop burner not igniting properly. Upon further inspection, I tested the cooktop burners and found the front left burner is taking too long to ignite. I contacted techline and spoke to Joe and advised of the complaint, previous repairs and my findings today. Joe recommended replacing the burner assembly and adjusting the burner head and testing. While still on the phone, I removed and replaced the front left burner head and before testing, I loosened the two screws on the bottom of the head and adjusted the head and tightened the screws and tested. The unit is operating as designed. Joe provided SR#7739161062. I advised the customer of my repairs. No gas leaks detected during service, job completed. W11443594"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM08
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2024
"Arrived on site to inspect refrigerator freezer door damage. Upon further inspection, I found a few scuffs and scratches on the left FC door. I removed and replaced the door and tested the unit and it is operating as designed and the door is sealing properly. No water leaks observed during service, job completed. LW11026355"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH78519LZ00
Near Georgetown, TX 78633
Lou
Job Details: 05/24/2024
"Arrived on site to inspect microwave turntable not turning. Upon further inspection, I tested the microwave with my tester and found the turntable not turning. I checked the control and found the turntable on. I removed the turntable and found the support missing. I installed a new support and tested and unit is operating as designed. Job completed. W10337248"
Andice, Texas
05/27/2024
Overall Experience
D.C.
Round Rock, Texas
05/27/2024
Excellent job! Refrigerator is making ice, which is great for the summer. Lou was very informative about the job and efficient getting it done.
Overall Experience
Georgetown, Texas
05/26/2024
Great service by Lou!
Overall Experience
Horseshoe Bay, Texas
05/25/2024
Very professional and explained what the problem could have been
Overall Experience
Lisa
Round Rock, Texas
05/19/2024
Very professional tech
Overall Experience