Lou

Appliance Express Rated 4.9 out of 5 stars based on 999 customer reviews

We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to inspect dishwasher control panel issues. Upon further inspection, I found the plastic protective cover on the panel was peeling again. Also found the UI is missing digits. I contacted techline and spoke to Joel and advised of the complaint and my findings. Joel advised that there is nothing reported on this issue and to replace the control panel and UI. Provided SR#7732719157. I am ordering the UI and will return with the control panel. Office to schedule return service. No water leaks observed during service.; ordrng 1 W11414079 (UI)
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS05
Near Georgetown, TX 78633
Lou
Job Details: 01/13/2022
"Arrived on site to inspect wall oven error codes. Upon further inspection, I found the display showing error code F9E0. Cleared the code and tested the unit. Unit is operating as designed. Appears the unit was mis-wired when first installed and then got corrected but error codes werent cleared and control didnt recognize this. Advised builder of findings. Job completed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to install previously diagnosed and ordered parts. Due to unit not defrosting, I removed and replaced the defrost bimetal harness, hv control and UI and tested the unit. Unit is operating as designed with a good frost pattern and in test 6 I verified good voltage. No water leaks observed during service, job completed."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS02
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to inspect wall oven not working. Upon further inspection, I found the power to the unit off. Customer advised that the lights and cooling fan dont turn off. I cycled power to the unit and placed it in diagnostics and checked error codes and found none. Tested the components and all are operating as designed. In normal mode with the door closed, I found the lights dont turn off, but the cooling fan is not on either. I tested voltage to the fans and got 123V on high and low speeds. Checked continuity to the fans and both are within range. Checked the sensor and it is reading 1079ohms and unit is at room temp. Checked the door latch switch and it is good. Checked the door switch and found it open which would explain why the lights dont turn off. Customer advised that the unit is connected to WiFi, but not through the Whirlpool app on their device. They wanted to know when they would get updates and I explained that they would have to have the app on their device in order to get update notifications. I contacted techline and spoke to Joel and advised of my findings. Joel advised that with the lights remaining on due to the failed door switch, the heat out off by those lights could be signaling the sensor and turning the fans on. Recommended replacing the door latch assembly and explain how the fans operate. Provided SR#7732721841. I advised my customer of the conversation with tech support. I am ordering the door latch assembly and control panel and office to schedule return service. Both parts will need to be replaced upon return service.; ordrng 1 W10883049 (Door latch) and 1 W11296171 (Control panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QMS02
Near Georgetown, TX 78628
Lou
Job Details: 01/13/2022
"Arrived on site to inspect refrigerator lights not working and ice maker leaking water. Upon further inspection, I found all RC lights not working. Customer provided two bulbs and I installed them and the lights are operating as designed. I removed the ice maker and placed it under the sink faucet and ran some water into the tray and found water dripping from the front left corner where the mounting screw attaches. Customer agreed to the repair. I replaced the ice maker with a new part and tested and unit is operating as designed. No water leaks observed at the end of service, job completed."
Georgetown, Texas
01/15/2022
Overall Experience
Brad
Georgetown, Texas
01/15/2022
Lou was great. Very professional, knowledgeable, courteous and repaired our fridge rapidly. Highly recommend both Lou and Appliance Express.
Overall Experience
Georgetown, Texas
01/14/2022
On time, courteous, and did the repair quickly.
Overall Experience
Georgetown, Texas
01/13/2022
Overall Experience
Steve
Georgetown, Texas
01/12/2022
On time, efficient an personable
Overall Experience