Jonathan

Appliance Express Rated 4.8 out of 5 stars based on 184 customer reviews

We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Waco, TX 76706
Jonathan
Job Details: 09/23/2021
Arrived on site for a washing machine that has a torn bellow. Inspected unit and work area. Confirmed the customers complaint and disassembled unit. Removed old bellow and began to replace it. I noticed the basket leaning pretty hard to the right. Inspected unit and found the Spring on the right side had snapped and broke causing this issue with the wash basket leaning. Spoke to CS and I?m ordering two springs and two shots. Office will need to contact the customer about a return date due to inability to see scheduling.; ordrng 2 W11314394 (spring)s and 2 W11316766 (SHOCKS)s
We serviced a
WHIRLPOOL WASHER
Model MHW6630HC2
Near Hewitt, TX 76643
Jonathan
Job Details: 09/23/2021
"Arrived on site for a washer that still leaking. Inspected unit and work area. The customer advised that after raising the feet of the washer that the unit is still leaking and went off balance. Went ahead and replaced the dispenser drawer, hot valve, and cold valves. Found the cold water valve I had internally broken. Reassembled unit and tested it in diagnostics. I did find an F0 E2 (oversuds) error code. All tests ran as designed in manual valves, drain, and spin tests. The customer complained about the dispenser drawer not being completely flush as the old one was flush. I called whirlpool Techline and spoke to Austin SR# 7731818725. He advised there is always a little bit of variant in the shape of the drawer due to the part being plastic and that a little misalignment was normal. He advised if the customer wanted the drawer replaced.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Waco, TX 76712
Jonathan
Job Details: 09/23/2021
Arrived on site for a dishwasher that won?t drain and is not completing cycles. Inspected unit and work area. Confirmed the customers complaint and found the unit attempting to drain but not draining. I did ask the customer if they had recently replace their garbage disposal and they advised that they just had. Checked the drain hose connector at the garbage disposal and found the knockout punch and not been punched through. Knocked in the knockout punch and tested the unit. The unit began to drain as designed. Call complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Woodway, TX 76712
Jonathan
Job Details: 09/23/2021
"Arrived on site for a refrigerator that?s still making a vibrating noise. Inspected unit and work area. The customer had a video of what the unit was doing and it sounded like vibration while the compressor was running. The customer stated that it sounded like it was coming from the condenser. Check the tow panel off and started moving around the condenser and found out that I was able to replicate the sound. I called Whirlpool Techline and spoke to Rich SR# 7731822715. He advised me to try and move some of the refrigerant line from the condenser to see what was going on and to correct the issue. He also add it that I should add sound pads to any areas that could come in contact with any metal spots. He did advise that if it?s not one of the lines going to the compressor, there may be an issue with the cabinet but he advised that he wouldn?t really be able to tell because the way that the condenser is designed. I did move one of the refrigerant lines that seem to be causing the sound and added sound pads on the return line to the compressor. I advise the customer to call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Hewitt, TX 76643
Jonathan
Job Details: 09/23/2021
"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that both sections were losing temperature but the refrigerator was mostly losing temperature. Found the freezer section sitting between 3? and 11?F. Found the refrigerator section sitting between 55?F and 37?F at the bottom. Checked the refrigerator evaporator and found it completely frosted over. I advise the customer that we will need to order defrost components. Ordering the evaporator fan motor assembly, drip pan, and evaporator cover for repair. ordrng 1 W11087438 (motor-evap) and 1 W11188493 (cover-evap) and 1 W11457241 (DRIP PAN)"
Gatesville, Texas
09/24/2021
#1 part of my dissatisfaction is with the fact that I paid for the Kitchenaid name and have had two major issues in under two year’s time. #2 I wasn’t thrilled with the technician. I arranged my schedule for the 3:00-6:00 window. He arranged a few minute passed 6:00 which I acknowledge was within the timeframe. He took an hour to make the repair. You decide if that was appropriate. However he complained the whole time about his job. About having to climb around and whatever. Then after he left I noticed the lights in the ceiling of the fridge. We not one I asked my husband if he had contact info for the technician. He said he didn’t but thought he could catch the guy. The guy was on the phone with his wife and said she was not happy about him having to come back, putting him home after 8:00. I’m sorry! His job ! His own fault. So okay he fixed the light issue. To give credit he knew how to fix everything. But I would prefer a service tech who would just fix the piece of crap I have in as short of time as possible without complaining of what a crappy job he has. But I guess that compares. Crappy product serviced by a crappy service agent.
Overall Experience
Jonathan
Waco, Texas
09/18/2021
Overall Experience
Donnie K
Whitney, Texas
09/17/2021
Knowledgeable and friendly. Very good communication.
Overall Experience
Diana Iribe
Waco, Texas
09/17/2021
Overall Experience
Linda
Waco, Texas
09/15/2021
He was professional and courteous.
Overall Experience