Jonathan

Appliance Express Rated 4.8 out of 5 stars based on 150 customer reviews

We serviced a
WHIRLPOOL WASHER
Model WFW8540FW1
Near Waco, TX 76712
Jonathan
Job Details: 05/11/2021
"Arrived on site for a washing machine that has cycles that are running over seven hours. Inspected unit and work area. Customer turn the unit on and show me exactly what it was doing. I noticed the unit had a presoak option set at eight hours on each of those cycles that were running over seven hours. Advise customer about the presoak option and as soon as you turn the presoak off, the wash times went down below two hours. Went over user care guide and unit is working as designed. Call complete."
We serviced a
KITCHENAID ICE MACHINE
Model KUIS18NNJB8
Near Waco, TX 76708
Jonathan
Job Details: 05/11/2021
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced evaporator, condenser, compressor, access valve, and a dryer and put unit in a vacuum for 30 minutes. Unit held a vacuum. Charge the unit and reassembled the unit. Turn the unit on and the unit began to work as designed and harvested ice prior to me leaving. Call complete."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Woodway, TX 76712
Jonathan
Job Details: 05/11/2021
Arrived on site for a refrigerator that won?t open and close properly. Inspected unit and work area. Confirmed customers complaint as the center Molean installed on the unit was too short on either end. Replace center million and tested unit. Unit begin opening and closing as designed. Call complete.
We serviced a
GE REFRIGERATOR
Model GYE22HSKBSS
Near Robinson, TX 76706
Jonathan
Job Details: 05/11/2021
"Arrived on site for refrigerator that?s not cooling. Inspected unit and work area. The customer advised that they had unplug the unit a few days ago due to it not cooling or doing anything.I plug the unit in and the compressor started to run. I took an amp draw off the compressor and found the compressor drawing .807 A. Removed the fresh food evaporator cover and let the unit run for 15 minutes. Found the evaporator fan running and the entire backside coils developing a decent frost pattern. Spoke to PR and was advised that based on my findings, there was no other checks that could be made while the unit was cooling properly. Advise customer to clean off condenser coil?s and call back if the unit was in the failed state. I also to,d her to keep the unit plugged in to ensure the unit is in a failed state when we arrive. Call complete."
We serviced a
GE DISHWASHER
Model GDF520PSJ2SS
Near Waco, TX 76705
Jonathan
Job Details: 05/11/2021
Arrived on site for dishwasher that?s giving off a foul odor and is feeling when the end is not in use. Inspected unit and work area. Found the dishwasher drain hose running downhill from the garbage disposal causing the unit to fill when the garbage disposal is filled. The customer did state that it doesn?t happen all the time but she has had a problem at points where the unit will overflow. Advise customer to get an extension on her drain hose because she has a very tight drain drain hose that won?t be able to loop upwards before it comes down. I showed her what she needed to do for the repair. Customer then stated that she also found out this morning that the unit now it won?t power on. I did advise her that she would need to contact American home shield for further assistance with that problem due to it being a separate issue. Call complete.
Hewitt, Texas
05/07/2021
Overall Experience
Temple, Texas
05/03/2021
Very professional and knowledgeable!
Overall Experience
drfife
Whitney, Texas
04/09/2021
Friendly, professional repair services. They were prompt, on time and completed the repair quickly. Highly recommend.
Overall Experience
Waco, Texas
04/02/2021
Very nice and knowledgeable young man! Would recommend him for service again!
Overall Experience
P
Lorena, Texas
03/30/2021
Perfect!
Overall Experience