Arrived on site for a washing machine. That is not starting cycles. Inspected and work area. The customer does the sensing light just flashes every time they try to hit the start button. I did confirm the customers complaint after trying to start a cycle and lifted up the lid. I found the strike broken. I replaced the strike and tested the unit. Found the unit working and operating as designed. Call complete. W11457841

"Arrived on site for a dishwasher that is not washing dishes or drying them. Inspected unit and work area. The customer advised issue initially was is that it was not drying the dishes and then the unit stopped. Actually watching them as well. Around the units are diagnostics in confirmed an F7 E1 (heater circuit issue) and an F4 E3 (wash motor not running) error code. I ran the unit through an auto test and confirmed that the wash motor would not run. I replaced the wash motor and tested the unit. I found that the unit was working and operating as designed until the heating element kicked on. I found that the heating element would not heat and visually inspected the element. I found the heater had opened up on the back left corner on the underside of the element, causing the issue. I replaced the heating element and tested the unit again. I found the unit working and operating as designed with no water leaks present during operation. Call complete."

"Arrived on site for a refrigerator that is not cooling. Inspected unit and works for you. The customer had the unit unplugged on arrival and advised that the unit was just making a buzzing and clicking sound and would not actually cool. We plugged the refrigerator in and I did confirm the compressor over-amping and then shutting down. I use the truck stock start device to ensure it was not the start device and found the compressor doing the same thing. Ordering a basic sealed system with a compressor, dryer, and access valve. The office will need to contact the customer about a return date due to limited parts availability and need for a two hour service. No parts were installed.; ordrng 1 W11574734 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Access Valve) and 1 Nitrogen (Nitrogen)"

"arrived on site for a washing machine that is flashing the spin light at the end of cycles. Inspected unit and work area. The customer advised she knew what the issue was because the tub and basket were not stationary and were wobbling all over the place. I did explain to the customer that that is normal operation for this washer because this is a suspension-based model. I ran the unit through diagnostics and did not find any stored error codes. I ran the unit through an auto test and the unit ran as designed. I tested the suspension and found the suspension was good. The customer stated that the unit vibrates really hard and she has clothes that are coming out tangled. I did explain to the customer that tangling can happen specifically on stuff where shes wrapping items around the agitator. The customer advised that she knows how to load a washer and was unhappy with this unit. I called whirlpool tech line and spoke to Leon SR# 7738994951. He advised the issue would be a loading issue and that the customer will need to properly load like clothes in the washer at one time and not mix loads. He also stated that bulky loads may go off balance from time to time. He advised without an error code or any functional parts failing, the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a washing machine that its not completing cycles. Inspected unit and work area. The customer advise the unit does everything its supposed to, but it will not agitate the clothes. Around the unit three diagnostics and found an F0 E5 (off-balance load) error code. Around the unit through an auto test and found that during agitation, the whole basket was spinning from side to side. I checked underneath and found the shifter on the unit was one that had been recalled due to this issue, where the arm gets separated from the splutch assembly. I replaced the shifter and tested the unit. Found the unit working and operating as designed. Call complete. W10913953"