Jonathan

Appliance Express Rated 4.8 out of 5 stars based on 228 customer reviews

We serviced a
WHIRLPOOL WASHER
Model GHW9400SU0
Near Morgan's Point Resort, TX 76513
Jonathan M
Job Details: 01/21/2022
Arrived on site for a washing machine thats making a loud sound in the spin cycle. Inspected unit and work area. Confirmed customers complaint and held the tub in place found the basket wobbling from side to side indicating a bad bearing. Ran the unit through an auto test and confirmed the noise.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near West, TX 76691
Jonathan M
Job Details: 01/21/2022
Arrived on site for a washer that died in the middle of a cycle. Inspected unit and work area. Attempted to run the unit into diagnostics and the machine would not turn on. I tested several cycles restart and could not get anything to turn on. Checked voltage at the wall and found proper voltage. Found the main control lid but no action on the controls. Unit will need new control board prior to further diagnosis. Ordering the part in the office will need to contact the customer about a return date due to a PSP item.; ordrng 1 W11170317 (Control)
We serviced a
WHIRLPOOL WASHER
Model CGT9000GQ1
Near Waco, TX 76711
Jonathan M
Job Details: 01/21/2022
Arrived on site for a dryer and washer combo unit that is not heating in the dryer in the washer is flashing an error code. Inspected unit and work area. Confirmed the customers complaint and found the gas valve at the wall shut off to the dryer. I ran the unit through the dryer diagnostics cycle and found the unit heating as designed. Checked the washer and found an F27 (overflow condition) error code. I ran the unit through an auto test and the unit ran as designed without overflowing or having valves weep into the unit. Advised the customer that the issue may have just been with somebodys load.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Robinson, TX 76706
Jonathan M
Job Details: 01/21/2022
Arrived on site for a washing machine that is not spinning out and finishing the cycle. Inspected unit and work area. Ran the unit through diagnostics and found an F7 E1 (motor unable to reach target rpm) and F8 E1 (low/no water detected during the fill) error codes. I did notice that the hot water was shut off at the wall. Opened the water valve and tested the unit. Found both water valves working properly. I didnt notice the drain hose installation on this is incorrect as the stand pipe it feeds into is approximately 5 feet tall and theyre using a closed drain thats backfeeding back into the washing machine. I did advise the customer that they will need to correct that in accordance to the installation guide they received with the washer prior to any further visits. I ran the unit through a high-speed spin and could hear the motor turning but the basket not moving. Looked in at the unit while the motor was turning and found an acorn inside the housing of the motor and belt. Took off the cover and found the belt had popped off of the motor and cam due to this acorn. Reset the belt back onto the cam and remove the obstruction. Test of the unit again in the unit ran for two minutes without a fault. The unit is not working as designed. Call complete.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QE6A
Near Belton, TX 76513
Jonathan M
Job Details: 01/21/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced water valve assembly and test the unit. Still have the same result. Took off the water connector underneath the freezer door and found water flowing through it when calling for water. This would mean the door water line is frozen and therefore cannot dispense water. ; ordrng 1 807460014 (Freezer door)
Michelle
Temple, Texas
01/21/2022
Johnathan did an excellent job. He called to let me know when he was on his way and he knew just what the problem was and fixed it right away.
Overall Experience
Waco, Texas
01/21/2022
He did a good job. It was a struggle to get someone here. Lots of rescheduling, and that got frustrating.
Overall Experience
China Spring, Texas
01/20/2022
Prompt and quick!
Overall Experience
Dan
Waco, Texas
01/12/2022
Very thoughtful and helpful. Took time to check everything
Overall Experience
Happy
Woodway, Texas
01/10/2022
Technician had a mask on and kept it on while fixing my dryer. Fixed the dryer quickly and was very courteous.
Overall Experience