Jonathan

Appliance Express Rated 4.8 out of 5 stars based on 310 customer reviews

We serviced a
KITCHENAID OVEN
Model KODE500ESS01
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
"Arrived on site for a wall oven that is still making a rattling sound during convection baking. Inspected unit and work area. Did confirm the customers complaint and ran the unit through a convection cycle. The unit ran for 15 minutes before making the sound but did make the sound several times. When pressing against the cover with a wooden spatula, I found the noise would cease. I called Whirlpool Techline and spoke to Bruce SR# 7735166300. He advised they have a known issue with the convection fan cover causing the rattling and to order three washers for the fan blade and the cover to go between the cover and cabinet. Ordering the washers and the office will need to contact the customer about a return date due to limited parts availability.; ordrng 3 W10850808 (Washer)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Waco, TX 76712
Jonathan M
Job Details: 11/30/2022
"Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the compressor, dryer, and access valve and charge the unit up with 120 psi of nitrogen. Found the unit holding pressure. Vacuumed out the unit to -31 psi and found the pressure hold for 15 minutes. Charge the unit up with 56 g of R 600 and tested the unit. The unit began to work and operate as designed. Advise the customer to keep an eye on the unit over the next 30 days and call back if any other issues persist. Call complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519CS0
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
"Arrived on site for a microwave that is catching fire and has melted the turntable support. Inspected unit and work area. Confirm the customers complaint and found the glass missing. The customer advised that they had cooked popcorn on the popcorn sitting in that the bad caught fire and blew up the turntable plate and support. They advise that since then, theyve been using it intermittently and have had the turntable support catch fire again three times. Found evidence of burning inside of the microwave cavity and the turntable support melted onto the motor. I called Whirlpool Techline and spoke to Rich SR# 7735165241. He asked if the customer had put the unit on the popcorn setting and walked away. The customer advised that that when they had come back to the unit, the popcorn was on fire. Rich explained that this cant happen and that manufacturers of popcorn have advise not to use the popcorn setting due to issues with burning and situation such as these. He advised that the customer needs to stay in front of the microwave while the popcorn is cooking to stop the cycle when the popping decreases indicating the popcorn is done. Advise this issue was a user error issue only and had me send photos of the damage. He advised that the unit can be repainted and replace the support and motor but they will always have a burnt popcorn smell due to the smoke that was omitted throughout the entire microwave. He did advise for me to contact the safety team to determine what they wanted to do. I called whirlpool safety team and spoke to Lashawnda Sr# 7735111481. She advised that since the unit was 7 years old, they would not be able to assist with any repairs at this time. I spoke to the customer about Techlines findings. The customer advised that he does not want to make any repairs to this unit and is going to contact whirlpool to see if they can help them out with any part of a cost of a new unit. Call complete."
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
Arrived on site to install previously diagnosed parts. Inspected unit and work area. Replaced the control panel and test of the unit. The unit began to work and operate as designed. Call complete.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Temple, TX 76502
Jonathan M
Job Details: 11/30/2022
"Arrived on site for a washing machine that is not completing cycles. Inspected unit and work area. The customer advised that the unit seems to stall after the wash cycle and will not continue further. They advised that they can put the unit into a rinse and spin but it takes a long time to complete. I ran the unit through diagnostics and found an F8 E1 (low/no water detected during fill) error code. Tested the cold water valve and found extremely low water volume coming into the unit. Tested the hot water valve and found proper water flow. Remove the cold water hose off the back of the valve and tested water flow through the drain pipe and found proper water flow. . The customer agreed to the repair for now but advised that he would be looking at potentially replacing as washer depending on pricing. I ordered the valve and rescheduled ordrng 1 W11168740 (Cold water valve)"
Sandi
Woodway, Texas
11/23/2022
Everyone I spoke with was very friendly and helpful, and John was also knowledgeable and very competent!
Overall Experience
Waco, Texas
11/23/2022
Overall Experience
Kellie
Temple, Texas
11/15/2022
Overall Experience
Temple, Texas
11/14/2022
Overall Experience
Waco, Texas
11/09/2022
Very professional
Overall Experience