Jonathan

Appliance Express Rated 4.7 out of 5 stars based on 279 customer reviews

We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ
Near Woodway, TX 76712
Jonathan M
Job Details: 08/10/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work as designed with no leaks present. Call complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Waco, TX 76712
Jonathan M
Job Details: 08/10/2022
Arrived on site for a washing machine that is not starting cycles. Inspected unit and work area. Confirmed the customers complaint and found the unit buzzing but not actually spinning the basket. Replaced the capacitor and tested the unit. The unit began to work and operate as designed. Call complete.
We serviced a
MAYTAG DRYER
Model MED6230HW0
Near Hewitt, TX 76643
Jonathan M
Job Details: 08/10/2022
"Arrived on site for a dryer that is not drying cycles in the normal cycle setting. Inspected unit and work area. The customer advised that she can run the unit on towels and that the unit works like it should. She advised that the normal cycle does not completely dry the clothes all the way. Were in the unit through diagnostics and did not find any stored error codes. Ran the unit on a time dry cycle on high heat and found the unit working out design. Tested several other cell cycle selections and found the unit eating. Went through the quick reference guide for the cycle selections and showed the customer that on a normal cycle, the unit will not heat as high as the towels, whites, or timed dry settings. I did look behind the unit and found the vent hose kinked. Customer said she was having to run cycles through twice in order to get them to dry. Went over user care guide in the unit is not working as designed. Cant complete."
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Lorena, TX 76655
Jonathan M
Job Details: 08/10/2022
Arrived on site for a washing machine that is not agitating. Inspected unit and work area. The customer advised that they were under the assumption that whirlpool was covering the entire repair. The customer stated that they would contact whirlpool but still wanted me to continue the repair. I spoke to Talshia at Whirlpool Trade care team and she gave me a new Service code (M13U2H0APL1) for the repair to cover the whole service. Confirmed the customers complaint and checked underneath the unit. Found the shifter intact so report removed the cam. Found the cam was broken. Replaced the cam with the truck stock part and tested the unit. The unit began to work and operate as designed. Call complete.; used 1 W10721967 (Cam) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKB0
Near Woodway, TX 76712
Jonathan M
Job Details: 08/10/2022
Arrived on site for a dishwasher that has a special project to replace the heater. Inspected unit and work area. Confirmed that the unit was within the range of the service pointer and replace the heater. Tested the unit and the unit began to work as designed with no leaks present. Call complete.
Moody, Texas
08/11/2022
Overall Experience
Repair
Gatesville, Texas
08/11/2022
He could not replace the cover. Said not enough room, copper lines would kink, and leak. This is not acceptable. Needs to be done correctly.
Overall Experience
Christine ItalianoMcDade
Waco, Texas
08/11/2022
Overall Experience
Karren Fagan Harlan
Hewitt, Texas
08/11/2022
John was very nice and took a great interest in solving the problem with my dryer. Very courteous!!!
Overall Experience
Ruth
Whitney, Texas
08/11/2022
Overall Experience