Arrived on site for a range that has an element that will not work. Inspected unit and work area. The customer advised that the unit front right burner would not turn off no matter which direction he was twisting the knob. I tested the unit and confirmed the customer complaint. I replaced the infinite switch and tested the unit again. I found the unit working and operating as designed. Call complete. WP3149400.

"Arrived on site for a dryer that is making squealing. Noise is during operation. Inspected unit and work area. I did confirm the customer complaint upon starting the unit. They disassembled the unit and found the rollers were fine, but the idler pulley was not. I found the idler pulley, making a squealing noise every time it rotated on the shaft. I replaced the idler pulley and tested the unit. I found the unit working and operating as designed. Call complete. Wp6-370034."

"Arrived on site for a washing machine that has a broken agitator. Inspected unit and work area. The customer advised that the unit does not have a broken agitator, but that the tub seems to be broken because it seems to be bouncing all over the place. I tested the suspension and found the suspension was good. I ran the unit through a diagnostic check and found all components working an operating as designed. I ask the customer what she meant and she advised that she is used to having a washer where the tub does not move. I did explain to the customer that this is a suspension based model and that the tub is hanging freely between the sides of the machine. I did advise if this is normal operation, and that if she is having off-balance loads, it would be uneven weight within the basket. I went over loading procedures, and the unit is working and operating as designed. Call complete. No parts were installed."

"Arrived on site for a freezer that is not cooling. Inspected unit and work area. The customer advised the unit was working one day and then the lights went out and nothing has been working sense. I opened the freezer door and found no power inside of the freezer itself. I gained access to the plug and found proper voltage and polarity. I went ahead and checked in the back to make sure that all connections were connected. I went ahead and replaced the control and tested the unit. I still found the control not illuminate. I check voltage from the plug to the connector on the bottom side near the compressor and found no voltage, indicating an issue with the lower harness. Ordering a Harness in the office will need to contact the customer about a return date due to limited parts availability.; ordrng 1 W11648068 (Plug harness)"

Arrived on site to install previously diagnosed parts. Inspected unit and work area. I added the foam gaskets around the top of the freezer door and tested the unit. I found the networking and operating as designed. Call complete. W11159742.