"Arrived on site to replace previously ordered parts. Upon arrival, proceeded to replace W11610996 left door, W11557001 ice maker, W11574764 ice bin and W11448633 plate. Tested unit and now unit is functioning as designed. No water leaks detected at this time"

"Arrived on site for FC door detaching from rail assembly, RC not at correct temp and whirring noise from compressor area. Upon arrival, found 1/4 screw loose on the rail to freezer attachment. Re secured screw and now door does not wobble. Continued to inspect RC evaporator cover and found ice buildup. Need to replace evaporator cover and clear drain line and make sure drain tube for RC exit is clear of debris. Ran diagnostics and found noise coming from RC evaporator fan blade hitting ice. Thermistor checks pass on diagnostics. Customer also mention rust formed again on the FC door (picture attached). Spoke with Claims thread and stated extended warranty company will not cover rust. Advised customer. Customer also stated the middle bin on right door and trivet bin on left door is faulty. Spoke with Claims thread and stated thats functional and is covered by warranty. Ordering W11026416 bin cover, W11098158 bin frame and W11026418 trivet bin. Possible needs autho for bin parts and evaporator cover assy. No water leaks detected at this time. Weighing call for 2 hours. Office to reschedule ; ordrng 1 W11026418 (Trivet bin) and 1 W11098158 (Bin frame) and 1 W11026416 (Bin cover) and 1 2hours (2 hours)"

"Arrived on site for filter stuck inside housing. Upon arrival, found after market filter inside housing. Proceeded to replace W11162042 filter housing. Tested unit and now unit is functioning as designed. Customer agreed to buy generic WP filters. No water leaks detected at this time"

"Arrived on site for dent on rear bulkhead. Upon arrival, customer stated there is a bump on the inner rear bulkhead and is concerned if that will cause problems. Advised customer that is just how the bulkhead is molded and it will not cause a functional failure. Customer agreed. Confirmed unit is tumbling and heating correctly. Unit is functioning as designed. No parts needed"

"Arrived on site for unit having gas odor. Upon arrival, check for gas leaks and found no leaks. Confirmed all flames color and size is normal and pictures are attached to the ticket. Called techline and spoke with Austin SR#7741384090 and reported findings and stated unit is functioning as designed. Called Safety team and spoke with Robin SR#7741355712 and also stated unit is functioning as designed. No parts needed"